The sales part was absolutely a pleasure. I bought the Viking appliances at a great store which has all the high-end stuff. For some reason, I picked Viking because I have heard of it in the past. I didnt know any of the other names but I looked at everything. I liked the oven probably because my wife is short and the way the door opened and the way she could access the oven was probably the only oven that was like that. So, we purchased it. We knew that Viking was a good name, which was why we purchased all the rest of the appliances to match. Every appliance in my kitchen is Viking and I’m very unhappy that every piece came with some kind of damage. The refrigerator door never opened correctly and the cooktop has a little blemish on the front of it in the face panel. But I have no problems with the top and bottom oven. Thats been great. The refrigerator was less than a year old and it has been having a problem with the LED lighting. They have been going out so I called for service. They sent somebody who came completely unprofessional and scratched the inside of my refrigerator with a pick trying to get the light out. The whole inside of the refrigerator is powder-coated and it is not replaceable. The service guy spent two hours there and never fixed it. I called complaining that he made a mess out of my refrigerator. He said that with everything thats going on in the world, there are worse problems in life than a scratch inside my refrigerator. This is a $12,000 refrigerator. After about two months later, he finally came and replaced the burnt-out LED lights that were in it and he touched up the scratch.

I bought a Viking range 2 yrs. ago. Since then I have had nothing but trouble. In short, the mainboard, fan, burner and controls gone bad TWICE. Upon contacting Viking and texting with support person - Deneen, I was promised someone would call to discuss my issues the same day. Its been over a week - no call. This range is obviously a lemon. $2400 is too much to repair a 2 yr old range.

I purchased a Viking Refrigerator DTBB363R had several repairs. Now, I get a recall with the option to purchase at $3,600 plus tax. The Viking representative caught me off guard with offering a new refrigerator which is configured exactly the same with a new warranty at half the original price. My receipt from Sun Appliance shows we paid $4,490 on October 7, 2003. We are retired on a fixed income and feel this is unjustified. We feel we are caught between the eight ball. We do not want a defective product that could injure someone. And since the refrigerator has custom panels to match the custom kitchen design, we have no other choice but to purchase another one. Shame on Viking!

The counter depth side by side refrigerator is great. The freezer is a drawer pull out from the bottom. The only issue we had was the ice maker kept freezing up due to a lack of insulation from the refrigerator above. They had to visit us 4 times to retrofit it and get it working. So far so good. The price was a bit higher than Samsung, but hopefully, itll last longer. The design is great for us and it looks great. My wife is happy with it.

Viking was the affordable choice and a better choice than some Maytag. Its got a quality name to it. Its the rep. However, there was a problem with the shipping of our Viking Refrigerator, and we had to get another one. The first one got replaced. Even the second one, the freezer door is a little loose. I didnt wanna deal constantly having to send it back. The handle was loose, so I tried adjusting the handle. It doesnt adjust anymore. But, its good. It works.We got it from Best Buy. They were nice enough to accommodate switching out the first one. They wouldve switched out the second one cause I wasnt happy with the freezer door being crooked and the handle being loose. The handle is still loose. We were able to fix the crookedness a little bit, but at that point, we needed a fridge. Our old fridge had crapped out, so I didnt have time. They werent gonna bring it till the next day. So, thats my only gripe. The product is not 100%. I wouldnt recommend this Viking Refrigerator ‘cause its a hassle.

From the time I bought 2 top-of-the-line Viking dishwashers, I have had problems. I am noticing that most people in this room experienced similar laissez-faire attitude from Viking who must have bounced me from one representative to another a good 5 times over the years, only to tell me that my warranty ran out. One lady tried to help me but was swiftly replaced and I never got the attention this needed. $4500 spent and most wash (all of them) end with error/fault codes and need resetting.This message, I hope, will discourage people from being lured into believing that Viking is a stand up company and that they place good emphasis on making sure the client is taken care of. Additionally, where I think they really should rethink the way they treat clients, is that in my case, I am looking to replace refrigerator, freezer and 60 inch cooking surface. They will be missing out on this (however small) amount of revenues. If anyone gets thru to management or customer service for any kind of help, I would like to know about it as I am not yet able to replace it for a competitor and would still like Viking to make me whole on this bad purchase.

We wanted the kitchen to be more of a showplace than just an average functional kitchen. We ordered all of the appliances at the same time in January 2021, but they werent delivered until end of May. So, there was a long delay in the arrival of the appliances. We had them all there at the same time before they would start the remodel of the kitchen. Everything was on backorder at that time. There was a lack of inventory everywhere. We knew that going in, and most every appliance brand we looked at had some sort of delay on it. And we wanted all the appliances to match so we ordered accordingly and waited, which put us farther down the list on the contractors list, which was a long delay.The range works great. My wife loves it. The only real incident we had that we didnt know we would have was when we got everything installed, the icemaker didnt work. And that didnt get fixed until January of 2022. Once we got it in, we had to go through the customer service thing because it wasnt making ice. Viking sent somebody out. He checked it out and had to order a new icemaker. When it came in, they installed it and everything worked fine.

I have a Viking range with two different ovens and the ease of using each one, even the smallest one, was really good. But when the range came in, the small oven was not working that well and then it broke. And they knew that there was a defect with it because when I contacted the appliance service that I bought it from to say that it didnt heat at all, the guy said theyd have someone to contact me. And when they got in contact with me, the guy said that theyve ordered the parts already. It took six weeks until someone showed up to get it fixed. But now that it’s working again, it’s all good.

We bought a home and had the full line of Viking appliances put in the home. The dishwasher has broken down roughly 6 times in 4 1/2 years of use with a family of 4. The worst part is that once it breaks down it takes about a week to get a service tech to your home and EVERY TIME Viking needs to order parts. Parts take 4-6 weeks to arrive!!! So every time the Viking dishwasher breaks down we have no dishwasher for about a month to a month and half. So in 4 1/2 years our Viking dishwasher has been off of service for about 6 months. Customer service will not help and you CANNOT get transferred to a supervisor. Viking rep REFUSES to transfer us for additional help. I have NEVER seen such poor service with any company let alone one with appliances at the high price point of Viking. The plastic in the refrig cracks and has been replaced 3-4 times in 4 years!! DO NOT BUY VIKING IS MY BEST ADVISE. It is not worth the money and NO customer service!! I have to give them a rating but, 1 Star is TOO HIGH!!

I used an online Viking dealer to purchase the range and the sales was very good. But the dealer sent out a really bad delivery crew and it cost a whole set of headaches. They sent the wrong person to do the installation and left a scratch on the floor. Ive been using my Viking range for six months and I like the look of it. However, it makes a large banging noise every time I turn on the oven and they told me that its normal. Also, its a product thats so expensive but weve already had one issue where two of the burners didnt light. So they came and fixed the burners within a week. Their customer service team was fantastic and I had a really good experience with them.

There was a Viking Range in the house that we just bought. It exhausted and we bought another Viking Range to replace it and its excellent. It did exactly what it advertises it does and you know its well. It looks good in our kitchen and it works. We have three young kids so for us whats important is the functionality and having no issues. As long as the burners go on and we could cook things and use the oven like we do every day, and as long as its high functioning thats great for us.However, Snyder Diamond did not do a good job of communicating with us. They quoted us a certain time frame where the range would be ready but it wasnt ready then. They had the company that they recommended install the range go pick it up at the factory wherever they were holding the stoves and it wasnt there yet. They miscommunicated so it took longer than it should have and it was Snyder Diamonds fault, not the people who installed it. I thought they quoted me in when it will be installed by and then that was pushed by a weekend into the next week.Also, it was hard to get them on the phone or going through that process. I had an email back and forth with the guy from Snyder Diamond cause I was like, Can you give me a call? and he just wouldnt respond. And then I had to literally track him down. We needed the range and Ive never been frustrated and I dont understand why I cant get a callback about this. We were then about to spend $8,000 or $10,000 on this range and I deserved a callback in a timely way.It was top of the time because my wife was pregnant. We needed a stove for heating milk and everyday things, like for breakfast, and every day that passed was getting tenser for us. Its unfortunate for me that theyre the closest distributor of all these parts or products thats in my house now because Im trapped when it comes to dealing with them. On the other hand, the installers were excellent and they had their stuff together. They called me and they got to the bottom of it. They were problem solvers and Snyder Diamond was not.

My husband heard that Viking was the best kitchen appliances. We got the refrigerator and it the quality was fine. I would’ve liked it to be bigger but that was the one my husband ordered. It was an excellent experience overall.

We’ve had a Viking Range in our prior house for 12-15 years now, and I like that we could get their range with the eight burners but not have the griddle. I love their burners. However, the grates in the top plates on top of the burners are hard to keep clean. But besides that, I like it.

I had always wanted the Viking brand and when I shopped around, I figured it was in my price range. I took it and my interactions with Reno’s Appliances were very good. I like all of my ranges features and the quality is very good. Id tell others to get Viking as well.

I knew about Viking Ranges long ago from listening to my clients. After pricing the products towards the end of the year, Viking had a better promotion. I picked the range that I wanted online, went in, and paid for it. My favorite about it is its easiness of use, though I had expected more with the range’s quality for the price that I spent on it. But everything was perfect with Viking. They were also very good about sending someone to fix the range when one of the burners wasn’t working. It took them a couple of weeks to send somebody out.

Aside from the Viking name, the ranges value would add to our property in the kitchen. So far, I’ve been very satisfied with their product. It’s basic, not over the top and gimmicky like some of the other ovens have. It’s a good looking piece of equipment that works really well so far. I called the customer support when I had issues with it. They’re professional. They gave me a number for their local dealer out here and I called them up. Viking themselves have done a really good job and then the contractor is satisfactory as far as my dealings with them. I got two burners that don’t work and I’m still waiting for them to come back. Someone already came out to see what the issues were, ordered some parts and they’re coming next week. These two burners haven’t been working for about two months now. But it’s sure it’s going to get fixed this week. So far I’ve been happy with everything that works on it because other than the two burners it works great. The even heating in the oven is the one I’m most happy with. The quality is exactly what I expected.

We absolutely love Viking Ranges. My dad had a Viking range and hood for about 15 years and he loved it. He’s an avid cooker and that’s what sold us on Viking. And we’ve not been disappointed. They’re wonderful and fabulous. We went through Best Buy in Fort Lauderdale and they ordered everything for us. We’ve got the range that’s gas, which we were thrilled to get here in Florida since there is no natural gas. We had to put in propane to get that. We’ve also got the hood and the Viking microwave. We didn’t have the microwave for a period because of a problem with the display, but it works fine now. Other than that, it’s great.I also love that the stove top is incredibly easy to clean up. I just have to take the grates right off. We had a décor stove top in our previous house in New Mexico and that one was awful to clean. I like that the gas stove, as well as the oven, seems to cook evenly too. We’re always showing off our Viking appliances. We have pictures of them which we show to people.

I moved in November and I wanted a gas stove. So I found a plumber to put the gas line in and I was either going to buy a Viking or a Wolf. But I read reviews and decided on Viking. I purchased the range from a small store and everyone there was extremely friendly, extremely knowledgeable and very happy to show me all of the wonderful features. They were fantastic and made sure I was happy. I also love the range. Its the best stove. The burners go all the way down to a tiny steamer and thats one of my favorite features. I love the telescopic shelves in the oven, too. I have some back issues and with the way they pull out, its easier for me to get things in and out.

One of the burners of my Viking range doesnt light all the time but its also 10 years old so thats somewhat understandable. It seems like its good quality. The most important thing to me is that it will kind of last. However, Im trying to buy a griddle cover and its an older model so its not super easy to tell if the griddle cover they sell now kind of will work on it.

I went to Best Buy and bought a Viking range because I like the style and the large size burner. There was a big one in the middle which was exactly what I needed. But Im not having a good experience because I would have liked to have a product that is working, not a product that comes to our house damaged. I couldnt use the range after the installation because I was remodeling my house and then a few days after I finally turned it on a person from the gas company helped me because the burners were not working. Its been six months now that Ive been trying to solve this problem. I went back to Best Buy and talked to the manager and the second manager. They said theyre going to contact the service center but two months ago I was so disappointed and upset. I told them if they dont solve the problem or give me the solution I would return the item. After that they put me in contact of the service company. They said they would call me in three days and I waited. But then I had to travel for one and a half month and even until I came back they have never called me. I called again last week and they finally set up an appointment to solve the problem. So Im waiting and Im hoping that I dont have any more problem with the other Viking items. I am really disappointed I decided to buy. I knew somebody who had the product and had a problem with the service and I didnt listen so I am now having a problem.

Viking was having a deal where if you buy three of the main appliances, there would be a discount so I bought their refrigerator. It has a little space on the bottom that can fit a whole pizza box and I like that. It also has a wide freezer that has a lot of storage space in the separate freezer. But the unit has been with me for less than two years and it already needed repair. There was an electronic component on the defroster that went out. It was still under warranty, so I went back to the appliance store and got the name of the person that they recommended. I had to go online and make sure they had the warranty information and had to schedule a repair. Then they had to order the parts and the repairman had to come back a second time to install them. Aside from that, every one of the plastic drawers that pull out has hairline cracks. I talked to them about getting those replaced and Viking told me that since its a cosmetic issue, its not covered by the warranty. Also, when we were doing the repair and were taking out the glass shelving, the glue on the bracket that attached it to the glass came off. Its not a big deal because it sits on the glass, but it’s another example of why I dont see the unit as high-quality, like how the repair and appliance people described it. I also bought a Viking range and it works well but the preheat cycle takes a long time. I wish that there was more versatility and I would do away with the grill and just have a griddle that was two chambers wide. I was also disappointed that it doesn’t have a clock or automatic cut. So I feel that for what I paid for, I got a very low-tech item.

Since getting this very expensive refrigerator freezer we have had nothing but problems. Parts breaking, many service calls and repairs by a Viking certified company given to us by Viking. This refrigerator is only 6 years old but about a year after getting it we have had nothing but issues. We have someone coming on Monday to try to fix the current problem. They were out here 4 months ago. I am so frustrated and will never get another Viking refrigerator again.

We had seen Viking ranges in different homes when we were looking to buy a home. So, when we decided to build a home, we wanted to go ahead with the Viking product because we did a lot of research and we thought it had a lot of good ratings and a lot of customers were happy with the product. We like the features on the Viking and the overall performance was really highly rated. Our builder sent us to the source that he uses, Galleria. It is in Picayune, Mississippi and we went to the store and purchased ours there. Glenda was the lady we dealt with and she was very accommodating, knowledgeable, and helpful. The quality of our range is very nice. We just moved into our new home. I have the owner’s manual sitting by my chair at night but I havent read a whole lot. But what I’ve been using I’ve been enjoying.

I had to have the refrigerator serviced and that went very smoothly and professionally.

I bought an upgraded Viking gas oven with the highest quality cooktop/burners. I opted for this upgrade mainly for the burners and the self cleaning feature of the oven. The FIRST TIME the self cleaning feature was used, the oven door would not unlock! Evidently, the oven door locks when the self cleaning feature is activated to prevent a child from opening the door and getting burned. Makes sense (except any opening of the door while in use would result in burns). One would think that a distortion of a bi-metal plate would enable this locking feature. Viking, however, uses some electronic mechanism (some cheap piece of crap) which breaks down when exposed to heat! GENIUS! This mechanism evidently breaks down often and the Viking-recommended repair man suggested breaking the lock mechanism to enable opening of door rather than repairing since it would break again! HERES the KICKER -- THE SELF CLEANING FEATURE WILL NOT ENGAGE ever again because the self locking door is inoperable. PATHETIC. Viking should be ashamed of themselves. As in all these other reviews. Buyer beware. DO NOT BUY!!!!

I wanted to share a review of my Viking range because it was such a big investment. We purchased a gas sealed burner VGSC5304BBS range back in the fall of 2011. My wife loves to cook and she thought a Viking would last forever. She patiently waited over 10 years to buy her dream stove. Weve had nothing but problems with both the broiler and the bottom burners. Both burners have required constant repairs and the broiler still wont light on the convection setting. Weve had to replace the bottom oven pan because it had a broken weld and we replaced the convection fan cover because it was rubbing the fan.The stove looks nice and it definitely gives the impression of quality but its reliability is horrible. I filed a claim with the BBB but Viking refused to help me. Save your money and buy a different brand... any other brand. Also, it has been recalled twice for safety problems. Terrible investment at over $6k.

I’ve known about Viking Refrigerators for years and I purchased from them because of the warranty. I’m happy overall with the fridge, but I expected a little better quality of the drawer pull-outs and the freezer. They’re kind of flimsy. Also, during the purchasing process, I had a horrible experience as it took forever to get the fridge purchased. It was not a streamlined process. And when we were having this horrendous noise, we ended up having to go back to the store two or three times before they would finally send somebody out. It turned out that their delivery people left a big cardboard in the back which was causing the problems. All we had to do was remove it. I also wish the fridge had a water dispenser.

Viking Ranges popped up as being nearest to my house when I did an online search. I like the brand. The stove is great, reliable and is a beautiful piece. They’re known for that but unfortunately, that’s the only thing they’re known for. I have the hood on top of the vent but it stopped working so, I called them. The customer service was very short. When some guy came out, he said that he had to change the whole part and he was going to overcharge me for something. But I was able to fix it by myself and it was just a loose wire. I grabbed a screwdriver, took it apart, took the thing out and then was able to put the wire back in place and now it works fine. It was pretty evident what was going on where it was a failure in the switch but they tried to scam me and make me buy a whole new piece which is ridiculous to me. I also have a Viking dishwasher and I figured that they could fix it. The technicians came out, was very nice and he did his best trying to fix the problem. He accomplished it ‘cause the dishwasher started working again but it was for half a day. The next day it stopped working and continued to be clogged. When I called back the technician to see if he could come back and repair it again, he never showed. He said he would call back and see if he would reappear but he never did. Eventually, I stopped calling him and I had to call a new place. I had to pay for somebody who will fix everything that the Viking technician wasnt able to fix. I was charged twice to get the repair. After that, I was reading reviews online and thought I should’ve gone with the different dishwasher. Viking doesn’t seem to have a very reliable dishwasher. The dishwasher is terrible. It keeps breaking down, flooding, it’s not easy to use, and it’s a disaster. On the whole, Viking is known for being exceptional and I have no complaints with the stove. Its phenomenal and it always works out great. But I would totally advise others to buy a different brand of dishwasher.

I chose Viking for their reputation, the quality and the design but I didn’t have a time to go in to make the purchase so I did everything over the phone and it was great. Ive had the Viking range for about a year and a half now and its great. It was a little pricey but if its something you really want and you believe that youre gonna use all the time, its definitely a good investment. One of the springs on mine was a little faulty but I dont think it affected the quality. I just wish that the warranty was more user-friendly, in that they would contact you to update their warranty. I didn’t know that I wasn’t registered under warranty so after I had to get it serviced. That aside, I like the convection action. It circulates the heat and allows me to check on it.

My Viking wall oven was purchased in 2010 and has needed many repairs. The ignitor switch two times and the DSI module 2 times. The DSI module that was replaced three weeks caught fire and the oven is now toast. The customer service is a No Customer Service dept. Also many problems with my Viking dishwasher that have needed many repairs and is now leaking water from below the door due to a design problem which No Customer Service refuses to acknowledge. The Microwave light panel is now so dim it is almost unreadable. DO NOT BUY VIKING!!

Fridge is leaking water on to the floor after 4 years. Authorized service tech didnt find anything wrong but changed thermostat just in case was the problem. Fridge still leaks. YouTube videos show it is likely a clogged drain line. After taking apart fridge we can see the evaporation tray is completely dry, yet water is leaking on floor. Why didnt tech even check this??? Seems pointless to call tech back since he was so clueless but we dont know how to fix it. Also the shelves broke too easily.

We have had constant ice maker issues (constant tapping noise as ice maker has always had issues with ejecting ice) and now the button that ejects the water filter is broken. We love our professional Viking stove but this product (2017, 36 French Door) sucks! Plus dealing with customer No-Service with Viking is a waste of time in my opinion!

I bought my Viking Range at Best Buy and I love it. Pacific Sales, the company that sold me the floor model, was very helpful. We were in the middle of a remodel at our house so we were buying a refrigerator, a dishwasher, and a microwave for the counter. We looked at the Viking ones and we were kind of disappointed with them. They didnt live up to the Viking quality. Also, the salespeople there told us that they are actually made for Viking by another company because people want the Viking line and matching appliances. Nevertheless, Ive always liked Viking gas ranges because theyre most well known for their commercial type features. Ive liked the cooktop most of all because I like cooking with gas. In sum, my experience with Viking Ranges has been fantastic.

Being a homeowner for over 30 years, I have known Viking Refrigerator being a top brand. I was upgrading my entire kitchen and I wanted the top of the line. The refrigerator I got is great. There was a problem with the unit when it was delivered from a cosmetic perspective but Viking is fixing that. They were right on top of things, and the team at the dealership was great. I like the design of the refrigerator as well. I also purchased a Viking oven and a Viking dishwasher. However, my oven has had issues from the day it was delivered and Viking has not been helpful in getting those issues resolved. In less than 30 days I had two major issues. One is the convection motor and the heat does not work. When you put the oven on 400, it never gets past 300. Viking agreed to repair it and I asked why would they repair a unit that is less than 30 days old that has two major flaws to it? They would not replace it. That is pretty bad. The dishwasher, on the other hand, is great.

I have been using a Viking range for a month. Its a good quality brand. I like the price too. The salesperson at the appliances store was knowledgeable in general. While its plain, it looks nice.

I got my Viking package at Best Buy when they had a Buy three things and get one for free promo. I got an oven, a cooktop, refrigerator and a dishwasher. The French-Door oven is the best Ive ever had. Its unbeatable and the ease of use is incredible. The stove top and the refrigerator are also fabulous. The refrigeration is perfect. Im very picky about ice makers but the one I have is great. It makes sufficient amount of ice and the ice is hard and lasts forever. But I cant stand the dishwasher and I want to upgrade it. Its a piece of garbage and I cant believe Viking would even put their name on it. Its been a huge disappointment, phasing me out of plastic. I called an issue on the dishwasher and the reps were very helpful. Apart from that, the refrigerator, the oven and the cooktop are great and I love them.

Our Viking range was a part of our new home package and so far, I’ve been very happy with it. It burns very cleanly and I like that it is gas. It’s quiet. I’ve not had any problems with it. Its reliable and good. We had to call in an issue a couple of weeks ago but it turned out to be the electrical system in our house and not the actual range itself.

My wife wanted to get matching appliances in our new kitchen, so we got Viking Refrigerator to match with our French door oven. I like the control panel on the inside of the door of the refrigerator with the display, temperatures, and the different controls. Pacific Sales was my dealer and they were very friendly and helpful. Overall, the experience has been good. However, I was a bit disappointed with the issue of the refrigerator and it happened after a year, so it was just out of warranty. Before the Christmas break, I opened the fridge one morning and noticed it was warm. It continued to get warm and got up to about 65 in the fridge and well above freezing in the freezer. I placed a service call with a local company Pacific Sales recommended. They told me to reset the power. It didn’t really make any difference that day, then the next day, I checked again and noticed the fridge was working. I kept my eye on it and its been working ever since.

I purchased a Viking range a few years ago. Two of the stove top burners have stopped working. The replacement boards to fix problem are $1200.00 just for the parts, and Viking cannot guarantee they will work, AND they will not let us return parts if they dont work. I would NOT buy these overpriced, underperforming units again.

We purchased a Viking range and it says it includes a boiler pan. We called the company we purchased it from and said the boiler pan is listed as part of what we shouldve received and we didnt receive it. They said theyd get us one, but its gonna be a while. I just got an email this morning that said itll be three to five weeks. We got a nice, new stove. Its great. Were enjoying the range, and we cant boil. We paid a lot of money for it and expected better service than this. It seems like were kinda getting the runaround. Someone should just take customer service seriously and send us a boiler pan.

For 11 LONG years I have struggled with my Viking Refrigerator/bottom drawer freezer. I have had numerous service calls. The freezer/refrigerator drains as it is supposed to but I have ice build up in the freezer. I have been defrosting it every two weeks with a hair dryer for many years. Viking has not been supportive at all and neither has Ferguson from where I purchased it. If a company sells a product, you would think you would have backup, especially since the appliances are so expensive. I have had problems with my Viking stove - wont lock. Problems with my under counter ice maker, problems with my wine cooler and problems with my stove. I keep living with them because they were so expensive and they look good - they just dont work well! Ive learned my lesson. I will never deal with Viking or Ferguson again.

My refrigerator freezer was delivered defective. I just got a replacement but I am still waiting on parts for it to be adjusted by the repair guy. I had to argue with people at Viking for two to three months for me to say Im not taking this refrigerator because its cracked in one of inside framing. The local, regional manager wanted me to caulk it to fix the whole thing. But I said, Look, I paid $14000 for this freezer refrigerator. Im not doing that. After three months of just saying no, Im thankful that I finally got it. Its been frustrating and I hope I can get my part and stuff soon.

I like the design, quality, size and features of Viking. The delivery of the refrigerator went well. I had it delivered in March, and been using it fine. But it wasnt until about three weeks ago, I had some renovating and remodeling. I had the plumbers come out and they connected the water line to the fridge so it can make ice. They hooked it up and I left for work, came back and only about 10 pieces of ice were made. So, I called up the place that I bought it from and they sent out a technician today but they couldnt figure it out. The technician was like, Oh, you need to send this in to Viking. This is a 700-pound unit. I spoke with them and they said that they will come out again to get this figured out. So, Im not very happy with the fridge at the moment. I also had ordered a Viking hood, a Viking stove, a dishwasher and a microwave. The microwave is fine so far. The range and dishwasher, I had ordered back in May, still havent received them.

I have had a Viking stove for about 30 years. When I went into a store, I saw that there were Viking displays and the refrigerator really looked very nice. I needed the built-in one because I was taking out the bad old built-in. The Viking refrigerator had all the features I wanted and had good quality parts and interior too. The ice machine is in the freezer. And I like the ice to be in the tray where I could scoop it out. I got a side-by-side that looks good in my kitchen. I like the same feel and that it was constructed with a simple design. I also like the clean stainless steel doors and the way its very vertical and tall. I hope that it would last a very long time. If it does, then Id be happy. My experience with the dealer was pretty good but they dont use the best people to do the installation. Their people are not really specialized for Viking. They brought the first refrigerator in and installed it in such a way that they damaged one of the doors. And then they had to send another refrigerator to replace it and it was a big ordeal. Nevertheless, I would tell my friends that so far, I am happy with my Viking refrigerator.

Im happy so far with the quality of my Viking refrigerator. I like the style. Ive got a Viking cooktop, hood, dual oven, and dishwasher. Ive had two repair guys out, one for the beverage center and one for the cooktop. They were both very lovely. I ran into a warranty issue with the beverage center though and that was a nightmare. I just gave up and paid for it. It wasnt expensive, but it was a waste of time. Other than that, Im happy with everything.

The dealer, Mario, did an awesome job of telling us all the benefits. We ended up going with Viking because he said that they stood behind their product and he had never heard complaints from anyone. That was the bottom line where we ended up buying 30 some thousand dollars of equipment there from Best Buy. I bought an entire kitchen of Viking. We have a microwave, a wine cooler, the gas range and the hood. So, all we need is a ship now to be a complete Viking. The Viking refrigerator is good although some of the soft close drawers on the bottom of the refrigerator dont exactly soft close but Im not gonna go crazy over that as much as that thing cost us. I also had some issues with the icemaker but we got that resolved and it was more of a connection issue. We had some issues with our dishwasher and we had to have it replaced. Also, I’m disappointed that the French oven doors didnt seal correctly. But other than that, they look fine. Were working through the service folks that Viking recommended to us and right now, Im still waiting for those. But so far, Im very happy.

Ive always heard that Viking Refrigerators were top-of-the-line. I looked at brands like Samsung but they were kinda new in the market and we preferred going with someone who has been doing it for a while. We have never really gone top-of-the-top but we were doing a remodel. We went to Pacific Sales and it was very good. We started looking at top quality versus the standard ones that they offered and decided we could spend a little more money. The dishwasher was thrown in for free so, that made it a no-brainer. I called in to get everything registered and the gal who answered the phone was great. She helped me because we had to add some zeros to the model number. She was really good because she gave me a heads up when I was doing the refrigerator and hadn’t done the stove. Calling in to get the service was very good too.The layout of the refrigerator was really good as well as the warning system. We liked the shelves and the door. We can pull up the grids on the burners of the stove, take the burners out and there’s a little shelf that you can pull out. It’s great and makes it so much easier to clean the stove. Its also easier to cook and I don’t have to worry about the surface top getting dirty. Also, switching to gas from electric made a huge difference. We heard the oven was good quality, but unfortunately, we used it once and the igniter was not working. So, were waiting for the part and we want to use it.

I liked Vikings name and reputation. The quality of the range that I got is excellent. I really like the six burners on the top and the control that I have when Im cooking. However, cleaning the range is like an event. I dont like doing it very often because its so much work. I have to take all the six burners off individually and have to clean them. Then, I have to take those little things underneath the burners that catch everything. You have to take all six of those off and clean them, then dry them after which you wipe down the stove. You then take everything out from the crumb catcher underneath.Ive had other ranges where the grates are one piece, you pick them, lean it up against your backsplash, wipe it down, put it down, and youre done. With this range, my husband and I always yell about whos gonna clean it. So, consequently, we just let it go. We would clean it maybe once a week cause I cant do that every single time I cook. I just wipe it down and wait until Sunday to clean it.

Ive used Viking Ranges before at my friends houses. They also had the most options for what we were looking for. So far, the quality has been excellent. I like the griddle section that takes up two burners where I can cook tortillas or pancakes as an option. Its easy to switch in and out. We love our Viking range.

I spent over $20,000.00 on a complete Viking appliance replacement for 15-year-old Whirlpool Gold appliances. Most expensive mistake I ever made. The dishwasher does not dry the dishes at all and the inside of the dishwasher is always wet after a cycle. The refrigerator is very noisy and the condenser fan is louder than a jet engine when running on full. Freezer items have frost on them and I can only hope it does not break down in the near future. The convection microwave does not even pop popcorn correctly (or at all) unless bag is placed on a bowl turned upside down? Convection cooktop seems to be working okay as does the oven thus far. I have had several repair calls on the refrigerator with no repairs. One repair person indicated it was supposed to be loud. Do yourself a favor and buy Kenmore Elite or something else besides Viking for 1/3 the cost and 100 times better quality. I want my Whirlpool Gold back (as well as my $20,000.00). Viking needs to wake up before they go out of business. Is there a lemon law for appliances. These are all appliance purchased in late 2013 and I am already looking to replace them all.

When we redid the kitchen, we did research online and decided to purchase from Viking. We bought a refrigerator as part of a package and all the Viking products just kinda fit our needs. Our experience with them has been very good.

The overall refrigerator works great but the handles are constantly coming loose. Ive had to repair it three or four times, and Ive only had the fridge a couple of months. Were looking to buy a Viking stove but their price tag on their stoves is high.

We’ve just moved into a new build and we got to pick the appliances, and the contractor ordered everything for us. I like the fact that the Viking ranges rolling shelf that can roll in and out and I can actually adjust the height of it because a lot of ovens that I’ve seen before were fixed in a certain place. So, that’s handy and it seems to cook evenly. We like everything about it - the way it looks, the little lights that come on it, where the knobs are, and it also functions well. We’re very happy with it. Its of very good quality and its worth spending the extra money.

Ive known about Viking from friends who used to have it in their houses and I got a Viking range because of its appearance and quality. It looks nice and works as expected. It’s still pretty new and I haven’t used it too much. But is been a positive experience so far..

My contractor sold the products of Viking so we chose them. But we hate the fridge and were a little disappointed that we went with Viking. The fridge model that we got does not have an in-door ice maker. We hate that the ice gets everywhere in the ice maker in the freezer, and it even gets underneath and falls out. Thats my biggest complaint, but I have no other complaints about the rest of the fridge and its mostly just the ice situation. But I definitely would not recommend Viking.

We have Viking in other parts of the house and we like the size, warranty, and price of their refrigerator. So we went online, got paperwork on it and had a very good experience with them. Their reps have been able to help me over the phone and they have great service. We like the refrigerator and its quality is great so far.

My previous range was also a Viking, when I went to replace I looked at a number of different models and ended up with another Viking. Love the range. The only issue is that the burners aren’t sealed so it difficult to clean.

I had some Viking products before and I love their products. I got a refrigerator and its very organized, compressed and is a nice statement in the kitchen. It also seems to be energy efficient because it doesn’t run in a cycle. It runs on and off a lot versus the thing compressing the air. It also maintains the temperature very easily and its quiet. The guys who brought the ref in were extremely careful and good at moving the big and heavy product. But I was offended by my experience with their dealers. They sent out a refrigerator which was boxed and I saw the delivery guys open it in front of my house and it was damaged in the box. They brought it in and they said the damage could be easily fixed by replacing one piece. I told them it was fine, I needed the refrigerator for the holiday. But as I installed the refrigerator, I noticed one packaging slip on the side of it so I removed it and inside the slip was the receipt that a new box had been ordered for this refrigerator. The refrigerator was sold to another family in a nearby suburb and returned by that family because it was damaged. But the dealer sold it to me as a new product.I immediately called the supplier and it was like the girl had been waiting for my call. They knew exactly what was going on and they ordered me another one. The other one came and they said, “Just use this one in the meantime.” I wasn’t really out a refrigerator for a long period of time, but it was just the idea of them trying to slip this damaged one past me. I would be hesitant in purchasing a high-priced item from this company again even though Im happy with the product itself.

I first heard about Viking Refrigerators at Hahn. Theyre gorgeous, high-quality refrigerators and I like the way theyre made. I like the steel in the doors. I love the my fridge when its working. It has been over a month now and mine hasnt been fixed. We had Viking replace the ice tray. They had to send the whole tray when it was just the round thing in the back. Its made of plastic and if the ice gets jammed, its knocked off. It should have been made of metal. Also, the board went out and it has been on backorder for a month.

Insulation is saturated and has been dripping for at least a couple of years in what is now a 6-year-old refrigerator. Viking said it couldnt be repaired and that the problem was caused by South Floridas humidity. Come on. Viking is manufactured in humid Mississippi! Viking offered a special replacement discount of 20% for a limited time. We are talking about several thousand dollars here. Still living with this miserable and annoying problem. Time to vent our displeasure. Model VIRB364RSS - Cost of this 36 all refrigerator unit was $4,122.00 in 2013. P.s. We also own a Viking all-freezer, induction cooktop, thermal convection wall oven, microwave and warming drawer. Vikings response to what was obviously a defective product---disheartening and weak.

The quality of the service from Viking is pretty good and their reps have been great. On the very top of the refrigerator door where you put the butter, it has these little flimsy plastic doors that hang over. When you shut the refrigerator, the plastic doors open and the butter comes out. Viking could make those a little bit more stationary or stick more. I also had to have someone come because the ice maker wasnt working. But the problem was they could only come and service our house on Tuesdays and Thursdays but wed be at work. So its hard to have someone come out to service the ice maker. They were great about getting to send someone out but I had to cancel it because I thought I was going to be able to have someone here. I cant have someone here all day and then theyll call and give me a two-hour window that day.

We saw Viking ranges at our friends houses and among the other brands, they looked the nicest. So, we decided to buy one and our experience with the team at the Viking dealer was perfect. also, the overall quality of the range has been great. My wife does all the cooking and she likes the range. And if she is happy with it, I am happy.

I wanted a matching kitchen and since I wanted a Viking Range, I wanted everything else Viking. It was bought for a house that is currently being built and the refrigerator is basic as far as features go. I just have to keep my food cold and so far, the quality seems great. Also, the people that I bought it from were awesome. I’d recommend it.

I like the Viking refrigerator. Ive had it for a few weeks now and so far, its well. But it was delivered without the shelf. Im unhappy with that.

Weve seen Viking Range in model kitchens and we decided to purchase from them because of the reputation of the range and its looks. We got the range, refrigerator, microwave, dishwasher, range hood. We ordered them online from Elite Appliance three years ago. We had them shipped to us, and then the contractor installed them.The range and the hood are great. Thats what theyre known for. Its sturdy, cooks really well and really fast. Also, the microwave has been fine, but the hinges on the inner compartments of the fridge broke, but it was just okay and Im still happy with it. However, the dishwasher is probably the only thing that I wouldnt buy again. It had a hose issue, so we had it looked at once. Other than that, we really love the range. It has been awesome and I would definitely buy one of those again.

When redoing our kitchen we decide to purchase all Viking appliances: dishwasher, 36 inch gas range, commercial grade fridge, freezer, wine fridge, and microwave. From the time of installation there was issues with every single item. After repairing the dishwasher control panel twice for 800 dollars each time no warranty on that part we finally replaced it. Unfortunately I have a gas range and the only thing that works on it is two burners. I have never been able to use the grill and no one was able to repair it. My fridge and freezer is now turned off and no one wants to touch Viking products and to replace them is too much. In the beginning Viking had said they would replace all the products. After numerous calls then they disappeared and I was told my warranty was up and I was on my own. They never fixed it while the warranty was still good, they just waited and dragged things on. Worst experience ever. Beautiful kitchen with nothing working in it.

I’ve been saving for a Viking Range for about three years. I got a gas range and I love how hot the burners are. There’s a burner in the front on the right and it’s a high heat for woks. I cook a lot so that’s what I enjoy about it. I love the quality and the range goes great with all my stainless steel appliances. I also wanted to get the microwave. It matched it, but HHGregg went out of business and I haven’t been to another appliance store yet to purchase it.

We had a horrible time with our Viking when we first got it in. I contacted Viking and they got on the ball and got the range serviced. I liked the people I dealt with. Also, the range cooks good, although Im not used to the oven yet. It seems like my cakes and stuff have been all right but with biscuits, Im having to put it up on a higher temperature to even get them to brown good. That bothers me. And the quality inside the oven kind of disappointed me. The racks from the other stove that I had were more of a quality than the ones I have now. Also, in the book, it says to use just soap and water for cleaning but that wont do it all the time. That worries me. Its very important to have a product that you can clean with other than just soap and water.

Ice maker does not work and temperature does not stay constant. Anything in drawers and toward back of fridge freezes. I would never recommend this appliance to any one. They are expensive to purchase and definitely not worth it.

I have always heard about Viking Ranges and always wanted one. We remodeled our whole house, so we got all new appliances. We did some research and Viking Range was really out of my cost range but I found one at Best Buy that was being discontinued and it was locked down and so we got it. I chose Viking because I liked the look of it. I wanted a dual fuel and I liked the look of the cooktop and I particularly like the self-cleaning range. I was also looking at a KitchenAid but when I dug deeper, I found that it wasnt self-cleaning and Viking Range appeared to be. I havent cleaned it yet. We used to have just a cooktop and a separate oven and I wanted both of those combined together. Other ranges were far away from the actual burner itself and I really wanted one that was closer. I really like the shelf, pulling it in and out and Viking was very smooth in that. So, we decided to go with a Viking Range. However, the quality is not so good. We bought it in October off the showroom floor. They sat here for over a month and then they installed it and it didnt work. The gas cooktop worked but the electric oven did not work. Since we bought it at Best Buy through Pacific Sales and we signed up for their Geek Squad offer or the five-year plan, we called them and someone came out the next day. They told us that the motherboard was fried. So, they said I have to order another one. So, we waited and waited and finally, they ordered the part, the part came and the guy who came to install it said, Oh, this is the wrong part. This is not what we ordered. So at that point, this was in January, I was fed up with them because both who came had no good things to say about Viking.We started questioning if we made the right decision. Maybe we loved the way it looks, but if I have problems with it, then this is not the range for us. So, we went to Best Buy and Pacific Sales, and we talked to them and they were very nice about it. They asked if we want our money refunded or if we want to pick out another one instead. I selected the KitchenAid that I wasnt going to get the first time. And in the meantime, they gave me the name of the Viking dealer in Dallas area that provides some support for that kind of thing and told us, Call them directly and see what they can do. And if they get it fixed and you want to use it, use it until your other one comes in. So, the KitchenAid was back ordered and it was just supposed to be delivered last Thursday. The guy came out from the other place and he worked on the Viking range and he said, Well, I think its just the power supply thats bad on it. Let me get a part for it. So, he ordered a part, he came out and it was just the power supply. He fixed it and got it up and running and thats been a couple of weeks ago. Now, its up and running and I love it. The guy who fixed it recommended that we should call Viking and get an extended warranty from them. I did but Viking doesnt offer an extended warranty. Also, theres a lot of things in there and I have not used but I did not get anything with it that tells you not to do or how to convert or any of that. I got to figure that out. I have conventional kitchen instructions and I wanted it to convert it to convection but I dont know how thats going to work yet. We bought an extended warranty with Best Buy or Pacific Sales because it does have a material warranty on it. So, Im going to call the people who can fix it for two years and then we go back to Best Buy for the last three years. I havent used all the functionality on there but I love what Ive used, which is bake and Ive used the cooktop and the grill on the cooktop. If I had purchased it from someone else who knew more about Viking, I might have had a different experience. I dont know how long they studied Viking. But when I called the Viking repair people directly, they said not everyones authorized to make changes. If youre going to buy something off the floor, it should work, and you should have people who are authorized to fix come out and work on it. And whoever comes out, since you spent a ton of money on it, you want someone to confirm that you made the right decision and not bad mouth what you had.

Ive used Viking for a couple of decades in my home. Vikings range has an 18,000 BTU burner on one side and the other ones are 15,000, whereas the main competitor, Wolf, has 15,000, 15,000, 9,000 and 5,000. However, I don’t like the new design. It used to be a more commercial-looking cookware and it has become more blingy now than it used to be. It also got shiny rings on it that I didn’t know I was gonna get. The quality is fine, though. I like the new slide-out drawers and that the light turns on when the door opens. The little lights that illuminate the numbers on the dials are nice. We have a Viking stove in our city home and we bought another one for our weekend home, and the new one doesn’t simmer as low as the old one.Vikings dealer just does the minimum. I ask a question and they give me one answer. They don’t try to be accommodating. Instead, they need to do value because they were the only one that would service the warranty in the area. Also, we had no choice but to buy the range from them. I ordered an eight-inch skirt on top of the back of the stove, but it didn’t arrive, so they had to come and install it and they had to come back again. They were not very flexible when they could come back. There was also a microwave that was a gift and I chose an install kit as a promotion gift, but they didn’t order the install kit even though I put in the form clearly. There were many steps to get the simplest order through.Being an old Viking customer, its really tricky to get things repaired and the parts are extremely expensive. When I talked to a couple of dealers, they were pointing the client towards Wolf because they feel that Viking’s quality has dropped and that the repair is very expensive. In the end, I bought Viking because I wanted the 18,000 versus the 15,000-burner, and that’s what pushed me back towards going with Viking. We have a friend in the city that just renovated their apartment and they bought a Wolf. We asked them why they bought a Wolf and they said that the dealers told them that Viking has gone down and it is not what they used to be. We had an issue with the old one being that all the colors wear off after a while. All the markings rubbed off and the repair is lengthy and expensive. But other than that, it works fine.

When I was reading the reviews, there was an oven from Viking that was great for baking and cooking. And since I’m a big baker, I decided to get one. I bought it from Best Buy and initially, I bought it with the floor model which came completely destroyed. I was so upset. This oven costs $6,000 and granted, I got the floor model so I got a discount but it doesn’t matter if it’s the original price. It was a little chaotic but they were very nice enough to swap it out for a brand new one. The manager was very forthcoming to exchange my oven and everything was fine.The quality is great. I’ve only had it for two months now and it seems durable. The only thing I get a little upset about is that I can’t have my oven and burner on at the same time. When the oven’s on, the fan starts and it starts cooling until it keeps the temperature. Then, the air from inside comes out from the back of the oven and blows towards the burner. So when I have the flame on, the flame is not steady and it’s like putting a flame in the wind. It’s like boiling all over the place. I also called the company when my broiler wasn’t turning on, and they sent someone. I asked if they sell anything that maybe blocks the wind and instead of coming straight towards the burners, they’d be going upward. But their rep said there isn’t anything. I thought it was simple and I don’t think I’m the first person that had that problem.

I bought a house that had Viking appliances and one of them was a range. Its quality is great and I like the size. Plus, the burners are easily adjustable and I can find the exact heat I need. The appliances are good but they need to have more knowledgeable repair people and a more formal contact procedure in Canada. Ive had experience with other larger companies where you call a head office and they provide you with your repair. And it was not the experience I had with Viking. I had to find my own and I found an excellent repairman, but it took a long time for me to find him.

We have had our Viking stove for about 8-years (it was part of the home when we bought it) and if I couldve replaced it after the first year... I would have. Its an overpriced over-hyped piece of junk. In the first year, we had 4-service calls on it. The cooktop grates were unbalanced and wobble. When you turned on the gas to full high it smelled of gas. Two of the knobs cracked and broke within a few months. We ordered - more than once - new grates, some of which were fine... some of which still wobbled. In response to our complaint about the gas smell we were told just dont turn it on so high. I couldnt believe it! We had to BUY new knobs for a ridiculous price!We complained that the red light indicating the oven was always on. After trying to figure out what the problem was, we were told to just ignore it. AMAZING! We finally got an outside source to figure out what the problem was. He was not fond of Viking either! The configuration with the ovens so low, it is back-breaking trying to get anything out of there. The shelves dont glide smoothly in and out of the oven. And Customer Service is pretty terrible, as well. We get the impression that once weve purchased the thing they couldnt be bothered with us anymore. Overall, I really am quite disappointed that a company that sells such expensive tools for the home doesnt really stand behind their products. We had problems with another appliance - and were treated pretty terribly as well. After much wrangling, we returned the device - and got our money back - but I can tell you... it wasnt easy!

We bought the house and the builder had put Viking appliances in it. Weve only had the house for two or three weeks and so far, everything works great. The Viking range looks easy to clean, take apart, and thoroughly get to all the pieces. Its easy to work with.

Moved into our current house and replaced most of the appliances. The Viking French door refrigerator was a splurge. Soon after it was installed problems began. The refrigerator section began freezing all food. A tech was sent out several times. The problem persisted. They replaced the unit twice before one worked properly. It will freeze everything about twice a year. The second problem began about two years after installation. Water leaks out of the unit and the freezer section is constantly filling with water on the bottom. A tech said it was a common issue with the ice maker and that even if he replaced it the problem would return in a year. Once a month we break up the ice and remove it. No more water on the floor. Now the freezer door will not shut. When you close it and let go of the handle the door sags down and does not close. I have a tech scheduled but am fed up with the Viking brand. Never again.

My husband enjoys cooking. We were looking at other ranges all around the same price and we found Viking. It was on sale at the store and we were saving a couple of thousand bucks. So far, it seems it has a good quality. I like the blue light that lights up the knobs. Without it, I wouldn’t be able to see what I’m doing. I also like the way the racks inside the oven slide nicely. The sales rep was friendly. But after the purchase was made my husband had a few questions, and they weren’t so quick to talk to him or call him back like they were before the purchase.Also, I find it odd that it doesn’t have a self-cleaning oven. When I turn the burners on they don’t always ignite and burn evenly the way I would expect them to. I do the baking and seeing that it’s Christmas, I’ve been making cookies that I can only bake in the middle rack. It’s funny because in all the advertisements they show a door opens full of all kinds of goodies on all three levels, and I can’t cook that way. I have the middle rack and that’s it. Anything on top or bottom burns. And they’re not removable racks, except for the middle one. The top and the bottom are on roller slide, that’s why they move so easily. I can’t just pull it out and move it up or down.

I built a new kitchen in 2012. We splurged on a Viking fridge and have had trouble from day 1. The freezer broke every year, the defrost function in the freezer didnt work correctly, so the freezer would turn off and melted water would flow out. We finally had to get an upgraded compressor because the one in the fridge wasnt big enough. Big money. This year, the cooling fan stopped working in fridge. This was 3 weeks ago. My appliance repair contractors spent a week trying to contact service. Finally they sent a part, 3 days later… So now I face the 4th of July summer holiday, no fridge. I feel like I should order multiples of the 4 fan I need, fully expecting this will happen again. Viking, good name, bad product.

My Viking double oven is a piece of junk. It never properly worked. Ive tried several times to get the ovens fixed and even the repairmen say that Viking is having serious manufacturing problems all related to maintaining heat. My cakes come out in a wavy shape because the heat isnt evenly distributed throughout the oven. The oven is so bad now that it cant stay heated; Thanksgiving turkey wouldnt cook because the oven couldnt sustain an even temperature after an hour or so. I tried turning on the convection and the fan wouldnt run. Just put in a pork loin roast, and the oven couldnt maintain its temperature. Another piece of meat destroyed by Viking. Piece of junk for $7,000!!

Every time I open the drawer, theres too much ice in the ice bin and it would spill out all over the floor. Viking is saying that it’s the design flaw and they wont send anybody out to look at it. Im not happy about it at all. I’ve had it for a year now and it was still under the warranty period although it has since expired. We designed the whole cabinetry around the fridge and I don’t wanna just swap it out. That would not be a great result but I am worried. Otherwise, it’s a good fridge and I like it. It has a nice base and it does what it supposed to do. It looks good and it works. There’s a special temperature drawer in the bottom, which is kinda cool, but it’s nothing I really use.

After spending $25K on high end, top of the line appliances my response, JUNK, JUNK, JUNK! I should have stuck with Sears or GE. What went wrong: 1) MW door needed to be replaced out of the box. Kept sticking closed and would not open. Had to have it serviced. At least it was under warranty; 2) Wine cooler fan motor stopped working within the first month. Needed to be replaced. Replaced under warranty; 3) Beverage center relay needed to be replaced. Had I been able to buy one from a supplier it would have cost $45 dollars. NO I had to get the part from Viking $475.00!!! No Warranty. 4 year old appliance. Beverage center door seal had to be replaced after one year. Under warranty. 4) $5900 Refrigerator! EVERY interior drawer CRACKED AND SPLIT after 4 years of operation and had to be replaced for $500 dollars!!! Its get WORSE. The freezer door rusted after one year. Had to be replaced. Thank g-d it was under warranty.Came home to a refrigerator in cardiac arrest 5 years after being placed in service. Alarms going off. Food spoiled. This was just after spending $200 shopping for the week. Turned out the 3 phase rectifier was toast. No warranty. $545 to replace it. Then one day later alarms going off again. Serviceman comes out finds coolant level low. Cant find the reason. Says there is a small undetectable leak. Fills the system. No WARRANTY. $400 more dollars; 5) $2500 dollar under counter professional ice machine. Pump stopped working. Next the temp probe stopped working. Fixed under warranty. Then the temp probe went out again. I finally unplugged the unit and there it sits today unplugged. More junk. Contact Viking. Response, YOURE ON YOUR OWN. No nothing! JUNK STAY AWAY. DO YOURSELF A FAVOR NEVER BUY A VIKING PRODUCT.

I went around to a lot of different stores, saw the different functionalities and I liked what Viking had to offer. The range has a great quality. I like the burners, the burner heads, and the way that it looks. I like that youre able to proof the dough in the oven. I also love the French door oven option that Viking has. Their team has been great too. I had an issue with my oven and I got it resolved pretty quickly so I was very happy with that as well.

Viking Ranges would have made a good return on my investment when I sell my house but so far, the quality is not good. I have about 5 issues that are in the process of being rectified, like not all burner lights work and when the oven and some of the burners are on, all the burners would light continuously and wont stop. I have called and spoken with them numerous times and I have sent emails too, and they were knowledgeable enough to help me with what I needed. Im waiting for the parts but a week has passed and they told me that the parts department is not shipping anything until the middle of the month. The quality control and the packaging could have been better before the units leave the factory line. Also, it seemed that a lot of the damages were the result of transporting the product.

When we bought the house, it was a new construction. Apple Homes has been building since the Truman administration and we went with the quality and reputation of the builder. Ive had a number of different houses and appliances like Wolf, Thermador, Sub-Zero and LG. The appliances I was really satisfied with was Wolf but Ive always wanted Viking. Then this house had Viking and one of the considerations when we bought it was having the appliances we liked.We had used the Viking range for almost a year and then it freaked everybody out during a dinner party, because as my girlfriend opened it up, the door literally came off in her hand and when she let down, it hit the floor pretty hard. The range is a Professional and it has a heavy door. It was lucky it didnt land on her foot as the door couldve broken it. There was only one service tech in this area and that’s who came out and put the door on. He also said that when it was installed, it may not have had the door adjusted right because it was bent and it fell out. From what Apple Homes told me, the installer was Viking-approved because they got it from whoever could sell Viking. Yet they did it incorrectly so its like damned if you do and youre damned if you dont.Plus, weve had problems with the Viking refrigerator too. The ice machine goes everywhere when we use it and it doesnt click off. Its just poor design. I even thought it was a Professional but the service person told us it was actually another manufacturer that did that particular model for Viking. It wasnt really a Viking. Thats very misleading and I wasnt aware of that.The service cost us $100 because when the service person came out, they said he couldnt find our warranty online and we couldnt find copies either. We had sent all the registration and we dated it from when we first moved in. So we got it again from the builder and refilled it out. However, the service guy did say that Viking might reimburse the $100 service call fee. This happened just right after our first year and Im not sure but I think appliances got more than a one-year warranty. I hope so, for something that expensive. Hopefully it wont have any other issues because we like the way it cooks. We loved the stove and we wouldve recommended it until the door fell off. When that happened, we hated it.

Viking Ranges is one of the brands you’d look at if you’re looking for a professional-style range. Ive checked them out as I was doing a kitchen renovation. I’ve got a bit of an older model from them. It looks more clean and it’s not as fancy-looking. Its just simple, and I want it to work well and not look pretty. Performance-wise, I like how much heat it can put out and the consistency of that. It’s a lot more powerful. I like the high heat of it and also its ability to keep it below simmer. You can get it really low. Most ranges can’t hold such a low flame. The range has been great and I’m getting adjusted to cooking with it. One of the things that I think was a bizarre design of the range is when you have the oven on and it gets to a temperature, it cycles on and off. And it seems like it cycles rather frequently. It’ll shut off and then you’ll hear, “Tick, tick, tick,” and then it will all fire back up. I thought there was a problem with it, so I called Viking just to understand. From what I understood, the newer models have this glow bar, and it’s a little bit different. I think they fixed that but changed the mechanism.The Viking customer service were helpful and was okay. I had some problems at first when I got the range. When I was trying to get it troubleshot and have someone come out and take a look at something that there was a problem, it took them almost two weeks before they were able to get someone to me. That was just a little bit long, especially considering I just got the product. For people who likes to cook and can afford a range like Viking, I think it would be a good range for them to get.

Side by Side 29x79 Professional Viking Fridge and Freezer - Top of the line price and look. Worked well for three years and has been downhill since. Ice maker broke in freezer. Drawers split and fell out in fridge. All fixable until the seal started to tear on the door which as you would imagine, if not working properly it doesnt hold in cold air and temp rises. We ordered not one, or two but three times, went back and forth with Viking and three different appliance repair guys. Final analysis is that Viking no longer makes same seal and the replacement seal DOESNT FIT! IT DOESNT WORK! We have pulled our hair out trying to find someone whose fridge maybe blew up or fell out of the back of a truck just to nab the $100 seal from original fridge and have it snapped in 10 minutes. It is a CRIME that a manufacturer makes a 10K unit and then cant provide basic replacement parts and therefore deems the product obsolete.

I bought a Viking range from a developer. Im confused by the contraction noise that I hear when I put the oven on, but other than that, the unit is great. I would recommend Viking Ranges.

A Viking refrigerator was already installed in our house when we bought it about five years ago. The refrigerator was built-in and custom-made for the area. And then, the freezer is separate from the actual refrigerator so its got two separate doors. Though very expensive, Viking is a good quality refrigerator. In the last couple of months however, all of a sudden, our refrigerators cooling was not being controlled by the digital display. Its not working even if we tried to actually increase the cooling. So, the technician came in and put in some gas as a refrigerant. And then, he told us to monitor it for another week and if everything will be fine, it’ll remain fine. If not, there’s apparently a small leak somewhere. And then he also told us what it would take to replace the refrigerator if needed or if the same refrigerator has to be replaced with the parts.

I was online looking for a dual-range stove, dual-fuel, and I came across Viking. I know people have them and are very happy with them so I went with them too. The quality was great and I love it. The biggest thing that sold me on the Viking was the burners, just being able to turn them on without having to program anything. That was one of the big features. And I have cats, so they walk on top of the stove. Most stove controls are on top but the quality of the Viking, the BTUs, the way it cooks and everything, it’s great and I really enjoy it. It has been a great experience.

We learned about Viking from a friend and she told us that there was this Viking refrigerator on sale, so we went and purchased it. We were in the middle of building a house and decided to go with the range and the dishwasher after that. We had to get a contractor to put in the dishwasher and after he put it in, the seal that sealed the door of the dishwasher when you run it had been flipped over or creased, but he was able to unfold it and he tried to work it back. Then, the icemaker on the refrigerator never worked, and we’ve got water lines coming to it. The guy seemed to think the whole icemaker was bad or there’s a solenoid or a switch that could be out.We also have two eyes on the range that havent worked. One wouldn’t ignite at all, while the other ignited 20% of the time. When the appliance people came out to look at them, they had to order the parts and I needed to call Viking in order to see if I can get that under warranty. It was brand new when we got it. At that price range and for the quality, we were expecting a bit more attention to detail and less issues, especially not have something wrong with all three of them. Still, we like them. They work well, and theyre nice. My wife’s also enjoying the range well and I like how quick it heats up. It’s good. I would recommend it.

When I did my home over, I put in two huge Sub-Zeros, two huge, nice Vikings, Viking microwaves and everything. I was very happy except one of my Viking ovens was having issues from the beginning. I ended up having to put a few thousand dollars into it. I almost had a fire issue and it was just time to go. I wanted a new range. My husband said that they’re expensive and he’d get it for me. When it was my birthday, he asked me if I wanted a range or jewelry. I got a Viking range.The first time I turned it on, the convection broiler wasn’t working. Every time I turned the oven on, it sounded like there was a train in the house for two hours while the stuff was cooking. It was just this loud, loud noise. I called right away for service. They sent someone down and he said he was gonna change a part. I told him I was not ready to change any parts. The last time I started changing parts, the oven broke on me. If I bought a refurbished piece, I have no problem for changing parts, but when I bought a brand new piece, I don’t wanna have to start dealing right away with parts that are changing. It was just not fair.He started telling me, “Yeah, whatever.” When they came down again for service, he told me three new parts have to be changed. I called the company where I bought the stove from and told them, I don’t want this range. And if it means paying more and getting a different model, I would like to do that. First they started telling me, “Maybe don’t take a Viking.” I said, “Yeah, but my other appliances are Viking. I want it to match. I’m ready to pay extra to get a higher model. I don’t care, but I don’t want this piece in my home. It’s causing problems. It could cause a fire. I don’t want it.”I could barely walk as I just had a knee replacement. And this is what I’m doing in order to recover. I’m worrying that if the thing goes up in flames, I won’t be able to get out of my house. And altogether, I’m so pissed because this was my gift. I would’ve bought a refurbished piece. I put a brand new piece from day one. I called them before 30 days. I want it out and I want a new piece in my home. Even the people I bought it from at Drimmers said, “We’re calling, and we understand, and we see that you have bought, in the past, Vikings. We understand that you’re not trying anything. Let them take it back.” They were calling for me also and were not getting through to anyone. Vikings didn’t call them back.I called Viking directly. They asked me why was I calling and not the person I bought it from. I said, “Because when they called, you guys told them that there’s nothing you could do. What does that mean, there’s nothing you could do? I bought a brand new piece.” I told them I would like to speak to the manager directly. They said she was not in and someone would call me back within the next 48 hours. I did not receive a call back even. I had to call back again to find out what was going on. Before I purchased my piece now, I would’ve recommended them, and that’s why I was purchasing it again. But right now, I wouldn’t recommend it just because I don’t know if I would want any of my friends to go through what I’m going through now. I’m very, very upset. Im very dissatisfied.

We have a Viking fridge, range, dishwasher, hood and a refrigerator thats great. Its so big, has a lot of space and maintains temperature. The equipment is very nice but the local representative who takes care of stuff has been very difficult to get over here to check on problems. I’ve been trying to get service for my range, but the local rep doesn’t seem to want to come out and this has been happening for about a year since we moved in.

The refrigerator (D3) has broken 3 times in the 2 years that Ive owned it. I waited over 1 month the first time it broke for a new compressor to be delivered to the repair service. I have never had such a poor quality product.

Viking Refrigerators have a tough look. They dont have the look of a local GE but rather the look of a Sub-Zero Wolf, and I like it. Also, its quality is decent. The refrigerator that I purchased was only available in a French-door, which is a counter depth. I wish that option was available in a one-door as well. The shelves are movable. Its a tough refrigerator on the inside and its not clumsy. The freshness stays in there longer and things don’t spoil as quickly. But it is extremely overpriced and its so heavy compared to the others. The size could also have been a little wider.

We wanted a professional-grade kitchen and Viking is the only luxury brand that has a freestanding refrigeration that has a built-in trim kit. So, it looks like it’s built-in, but it’s freestanding. Ive had it since December and I like its bright lighting and professional-grade handles and facade. But I had a horrible experience with the dealer. We were promised that it would be delivered within six to eight weeks, but it nearly took 12 weeks. The delivery timing wasnt good, and I would highly recommend them to streamline their production so it doesnt cause any delay.

I went to SR Appliances and I wanted something more high grade than Samsung, LG or anything like that. Im very familiar with Viking and other brands but Viking stood out better to me in terms of price and value. SR Appliances was great to work with. I bought the range ahead of time. I picked it up and installed it along with my contractor. And then shortly after that, because we were going through some renovation, we didn’t want the range delivered until we were done. But the installation went well. The range is consistent and it cooks great. The BTUs in all the burners work great and cook evenly. I bake a lot and it just performs well. I’ve referred Viking to a couple of other people.

Agreed Viking appliances are 100% crap! I have 4 of them. All over $7000.00 each and they have all failed many times. Control boards in the all fridge model and the gas ovens do not light or function correctly, and in some cases not at all. The burn tubes are HAND drilled like from the 40s!!! Basically like some kid with a hand drill trying to drill the gas holes into a tube so it might work! Unreal. The service guy has been out 8 times to try and make it light correctly! The fridge, what a total waste of $7000.00!!! If and when it cools it will freeze the food or just alarm or stop cooling at +14 degrees c! This Viking crap has ZERO consistency and is RUBBISH! Even the Viking toaster had to be returned as it failed the first DAY!

Viking has been around a long time. We were looking for a range for our house, but at the time when we were remodeling our kitchen, I knew Viking was a good product, but they didn’t make the 32-inch range and we needed that size. We do a lot of cooking and Viking has a good reputation. Other folks that I know have them and really like them. The look and the reputation of the product made us choose them. I really like its quality, the way it feels and the burners. All the burners are the same size and they heat really fast. The grates on top come off, all 6 pieces of them, which makes it really easy to clean. We got the one with the ceramic top that seals, and we had installed about two months ago. Were really happy with the Viking range and I’m looking forward to getting a Viking dishwasher next.

I got my Viking Refrigerator when I bought the house one year ago and the fridge was awesome. But then a drawer came out and I couldnt get it back in. I spent five hours trying to get that back together. Even my husband tried and he couldn’t do it, then other pieces were falling out. I tried to hold it up with water bottles at one time. I called Viking and someone is coming to fix it tomorrow free of charge. They ordered all new replacement parts. Still, the Viking fridge is an excellent product. I like the door alarm too. If you don’t get it shut, it beeps.

Since they will not service it even after being told that my wife is pregnant and it’s dangerous to operate a broken ceramic electric range top. May 22nd I pay 178 bucks to their agent Oceanic repairs to tell me how to fix the ceramic top of my electric oven which is broken. Now two weeks after repeated calls to their agent and Viking, no one even has told me when it will be fixed. Since it’s dangerous to operate a cracked ceramic oven top, we couldn’t even boil water for two weeks. And probably will have to sit a few more weeks before they will enlighten me when this ceramic top will be fixed. By then, I will be forced to buy another oven, of course never Viking again. Please don’t pay this kind of money for a brand which will take weeks to just tell you when your oven will be fixed.