I’ve owned Viking Refrigerators for a while. Ive had my old one for 20 years and I bought a new one due to its brand and reliability. I also like its look. Ive had my new one for about three months. But the quality becomes questionable after 10 or 15 years and it becomes very expensive to maintain. Also, the issue with the two I have right now is that with the way they are designed, regardless of the temperature, everything freezes over in the top shelf. Everything gets slushy, especially beverages. It almost makes the top shelf unusable and I have to move all beverages to the bottom. I can only store limited stuff up there, otherwise, it’s gonna freeze over. They should at least have a cover on there. Also, they should extend the warranty.

I purchased a Viking 30 electric cooktop Model RVEC3305BSB. It was installed and after they left, I turn on the stove to cook. One of the lights remained ON indicating that the heating element is HOT when the stove is not even on (the light stayed on since then, and it still on). I called Viking and they send someone to fix the issue. The guy said they had to order the part and it was going to take a week. His words hopefully thats the issue, if its not then Viking will switch it for another one. I called to get the status and this time they said 10 days! I called Viking to complain and they said it was expedited to a week. It is not what I expected from a brand like Viking. I bought a new appliance, and yet it has to be fixed, why not replace it with one that has no issues and save us all the inconvenience of all these calls and following up? I am frustrated and disappointed with how this was handle.

Viking had a sale going on. The refrigerator I was looking at was discounted and with the rebate I was getting, that put it in a price range that was comparable to Sub-Zero. Plus, the store was saying that they have had good success with the refrigerator and that people liked it. I decided to take a chance on their technology. So far, food doesnt go bad in it and I love it. The refrigerator has technology that pulls out the gas that makes food go bad. Before, I would wind up throwing so much food out because it goes bad by the time I get around to cooking. Now, I make less stops at the grocery store. Additionally, water that that comes from my Viking tastes really good. Its much better than the GE Monogram that I used to have. However, the ice maker has a little wire bar that comes down when the ice tray fills up. Its supposed to set off but then it goes a little overboard such that I find ice outside the ice tray. Still, this was the only thing that was wrong. This is the second Viking that I have had and I have been very pleased with the service. With the first one I had, there was moisture building up on the inside. Everything was getting wet inside that refrigerator and almost every day I had to wipe it down. I complained and Viking sent servicemen out a couple of times. They couldnt figure out why the door wasnt sealing properly. They told me that they couldnt figure out the issue and that they would just get me a new refrigerator. I didnt have to pressure them so much and they gave me a new unit that works. So far, it works fine and its beautiful. I like the way its saving me money through not wasting food. Ive already recommended Viking to other people. I let people who have stayed at my place see it and I tell them about the refrigerators technology. They have been saying its a beautiful refrigerator.

The service couldnt be worse. The 48 refrigerator unit overall is very nice - unfortunately the support staff is awful. This will be my last Viking unless something changes fast! I sure miss my Sub-Zero! The rep also lists an incorrect phone number on her email which just blows me away - when I email her it takes almost a week to get back to me as well.

We bought a new house and all the appliances in it were from Viking. A lot of our friends with high-end homes also have either Viking, Sub-Zero or Wolf, and a lot of them are getting serviced. I also had a lot of problems with the first refrigerator, and when I would call up Viking, people picked up right away. Carters Appliances, one of their authorized repair contractors, came out to service, and they were awesome and super-nice, and came out right away. They had to come out a bunch, but they were great.However, we had to throw out about $800 worth of food because the problems happened three or four different times. They had to change the motherboard in the ref. Then the bottom of the refrigerator, where the coils are, kept freezing. The ref also had a problem where there was so much ice, so the coils got pushed into the plastic, then the ice started melting, and all the food had a smell to it. It was frustrating to deal with Viking about this, but they did replace the ref. They gave me a new one, and thats been perfect. I like the pizza box storage on the bottom.

I unfortunately bought a Viking gas range from the local dealer Warner Stellian since the Wolf range I wanted was on indefinite backorder. This range has proven to be the worst gas range I ever had the mis-fortune of owning. Absolute piece of junk nothing but problems from day 1. Oven door that doesnt lock in cleaning cycle, spark modules and ignitors that dont work, door hinges that break, etc, etc. And forget about getting ANY satisfaction from Viking you call they ignore you and treat you like your stupid. I recently bought some much cheaper GE appliances for my mothers house in FLA and they performed flawlessly and at 1/4 to 1/3 the cost of Viking P.O.S.I think Im not alone see the other reviews on this site and they are all very consistent and UNHAPPY. DONT fall victim to the hype and salesperson B.S. Save your money and buy ANYTHING other than a Viking! Overpriced, poor quality, non-existent customer service, expensive hard to find parts, lousy, pathetic customer service from the manufacturer. Other than all that, youll love them...

We bought our house about 5 years ago and it came with Viking appliances which we were excited about. The fridge worked great for a few years but about 2 years ago it started leaking water all over the floor. Huge pools of water would collect in the bottom of the freezer and freeze over, which prohibited us from closing the freezer door all the way. We had an authorized repairman come twice and they told us it was probably a clogged drain line. We got really tired of stepping into huge piles of water on our floor every few weeks and starting to damage our hardwood floors. After the 2nd repairman visit told us it probably wasnt going to get better we finally just got a new Kenmore fridge last week. Now we have an old Viking fridge sitting in our hall and Im wondering if we try to sell it on Craigslist at a deep discount as its a bit of a lemon. We also havent loved our dishwasher as even though we clean the drain at the bottom, it still starts to smell between washings. The oven and range work great, though!

My sister had a Viking Refrigerator and I also chose them because my LG broke and I wanted a counter depth refrigerator, basically with the luxury of a high-end refrigerator, but not having a built-in. A built-in will run you $10,000 to $12,000, so I thought it was a good idea to go with the name Viking. It really fits my kitchen as well. The price was on point and I didn’t consider anything else because of it. The quality of the refrigerator is good, so far. It seems to keep my food a lot fresher than my LG did. However, the refrigerator door doesn’t stay all the way down in that lift. It also makes ice so fast that when you pull the door open, ice cubes fall out. It’s not a defect and it’s not such a bad thing, but its not perfect. Nevertheless, I like the handle of the refrigerator because it matches our Wolf oven. Im all about the look and I would tell others to definitely go for Viking Refrigerators. I would also tell them that I could actually go to Costco with the comfort of knowing my food is going to last.

Seeing that this is my fourth change out on my Viking Range I think I am being generous with my one star rating. The range itself has been very disappointing since it has been the same reoccurring problem. But I will admit the service deserves a 4 star.

I hear about Viking Refrigerators everywhere. I hear about it online, I talked to people that bought my appliances. I go to the store and they show me the good one. I liked Viking for the size and the quality of the way the freezer was put together. It doesn’t have all those get your cherry coffee or pressurized in 12 different ways because those were the things that always break down and we don’t care about. Also, Viking has a good reputation. However, the stainless steel is impossible to clean decently and keep streak-free. It’s horrible. You can’t buy a good refrigerator with stainless steel anymore. It kinda breaks my heart. Also, the fridge gets too cold for gentle stuff that you put towards the back where the cold air comes out and that’s always been an issue. I thought it wouldn’t be with my fridge, but it is so I just raise the temperature.When the fridge was installed, I had Viking come out because it was making too much of the little gurgling noise that it has a reputation for making and I felt it seemed excessive. An authorized service representative came out, played with it for about an hour, pulled it out, plugged and unplugged it, couldn’t find anything wrong, then left. I then noticed after he left that the small panel at the bottom of the freezer was not reattached correctly and I was unable to do it myself because I was afraid I was gonna break it.I called the service people back and then they gave me a hard time saying that, “Well, the same guy that came out has to come out again. He can’t come out until after New Year,” etc etc. And I said, “But he didn’t do anything. I just need someone to look at this and reattach it.” He didn’t make any changes or any adjustments or anything that needed to be reevaluated or rechecked. He just plugged and unplugged it and said, “I don’t hear any gurgling noise,” and left. I didn’t like that. So I called Viking and said, “This is unacceptable. I don’t see any reason why someone can’t get out here quicker because nothing really was done.” Viking called the authorized service dealer who immediately called me back and sent someone out that same day which I very much appreciated. That was just excellent of Viking to do that.A second guy came out and it turned out that the freezer panel door was warped, and the thing at the bottom that didn’t attach correctly when the first guy came out., was damaged. All of that has been reordered and I was supposed to hear from them a week or so ago about coming out to replace those items and I haven’t. I’m still waiting to hear back from them, but their services were good and they stand behind the product.

We have all Viking appliances. We have the convection oven, microwave, dishwasher and range. All are great. We had been going to open houses and a lot of the model homes have Viking appliances. I got a Viking refrigerator for the high-end performance and the quality is very good. However, I had gone to an authorized Viking dealer and the people there were not so great. I would not recommend that store ever again. It was just a regular store in Pleasanton. They sold many different high-end brands but we had already chosen Viking so we went in and just said we wanted Viking. The sales guy was fine but once we got to the order phase, the manager of the store dropped the ball and didn’t place the order. They told me it would be two weeks and it ended up being about seven weeks before the appliances arrived. We were under a full kitchen remodel so all the old appliances were gone, and it was the holidays. I had to get involved with the corporate office before they did anything about it. Also, one of the burners on the range isn’t working very well now so I have to call for service on that. Its a six-burner stove and its only a month old. But I hear it’s pretty common with gas burners to do that. Other than that, I would buy a Viking again. I’m pretty satisfied right now.

I purchased a home and a Viking refrigerator was in it. It was hard to register and they needed to know other numbers that were printed on the packaging in order to register all their appliances. So, you have to call, which was a pain and you couldn’t register it via phone. You had to then go on their website and do it. Also, my fridge was not installed properly by the builder and I’ve had trouble getting someone to service to reinstall it for me. Other than that, the fridge is fine.

My Viking stove was purchased in 2001. We have had issues with it ever since. My stove has a double oven, both of which have required several repairs. The self cleaning on each oven has broken twice, and the heating elements constantly burn out. Both heating elements are now burned out, and I have been without a working oven for four weeks. Of course the heating elements have been on back order all this time, and nobody, including Viking, has a clue as to when these heating elements will be back in stock. Its probably fair to assume that if these items are currently on back order, then many Viking customers are having the same issue with their stove as I am. Each time I call for repair, its a minimum of $350. What a waste of money, this purchase has been for me. The Viking Corporation is an absolute mess, and I continue to tell anyone who is willing to listen, my sad, but very true story. Never again, will I purchase a Viking.

This is my second review of the Viking 36-inch all refrigerator. Ice formed inside the unit and this interfered with the fan. Water collected on shelves and under refrigerator. The first unit was repaired a number of times. Viking then replaced it with a new refrigerator. Same problems. We insisted that Viking refund money to the dealer and we now have a Sub Zero. Finally, after almost six months, we have a refrigerator that works. While the interior design of the Viking is better, their engineering is poor. I will suggest to the dealer, who was helpful, that he considers to stop recommending Viking refrigerators. I have no experience with other Viking products.

I wanted to make sure everything matched for my wife and that my wife enjoyed it, and that it would look fine in the house that we live in, so we bought our appliances from Viking. I liked their stove and I was hoping that theirs would be better products than the other products right now. So far, nothing has broken down. I like my appliances, and everything I bought is great and excellent. At the Viking dealer, one of the salesmen helped me and as we were talking, the manager came up and then I was talking to him. They were really polite and kind and courteous. I appreciated that he took his time to explain things to me the things I would ask him about (like the warranty). Then he set up the delivery date and everything came out on time. Everything was fine. I have nothing bad to say about the people that helped me there or my whole experience with Viking. They were wonderful.

Viking, you SUCK. 3+ months with a $3,000+ fridge that was delivered broken and all the local warranty reps you outsource to are saying is Viking switched its distributor two times so you will have to wait longer? How about some lemon laws here. I called Viking directly and the brain dead receptionists can not get me to the right person. Why? Because they cant fathom why someone with a California phone number lives in Texas. Gee, if you want to be elite Viking, you might want to consider that your customers have multiple homes in other areas. I regret buying a Viking Dishwasher (POS does not even have heated dry), Viking Range (delivered broken), Viking Microwave (over priced Kitchen Aid) and Viking D3 Fridge (Broken on Delivery). I have yet to get a customer service rep to call me back. No one is empowered to make a decision. I will be buying Wolf/SubZero next time.

This started almost a year ago. We purchased a Viking refrigerator and a freezer which were large, built-in units. Were about to complete our house and ready to have appliances delivered and installed and it started with the refrigerator and the freezer where they set up a delivery time. However, nobody showed up for the first delivery schedule that they had setup. We didnt get a phone call or anything. The home that we were constructing is about 60 miles or an hour away from us. I was out there all day long waiting for the refrigerator and freezer to show up but they didnt. So, I called the store, they apologized and said they didnt know what happened but the appliances will arrive on another day. So, I drove back down there, waited all day long, but nobody showed up on the second promised delivery date. They finally showed up during the third promised delivery date.They were supposed to send a four-man-crew because the units were very heavy, large built-in ones, and they were supposed to have somebody there to help install them and whatever else they needed to do, but as soon as the truck pulled up, there were only two people in the truck. I figured that was a red flag because that was not what they said they were gonna do. The two guys offloaded the freezer and they set the freezer into place. They were bringing in a refrigerator and I noticed that it was damaged at the bottom. I brought that to the attention of the delivery crew and he went, Oh, yeah! It is. So, they just set it in place and did not install it since it was damaged. The delivery driver said, Someone will be out here tomorrow to fix it and get it installed.The next day came and went, but I didnt hear a word. I know how schedules need to be taken care of, so I tried to be patient and I waited for a while. I then got tired of waiting. I called in and said, Your delivery guy said somebody would be here tomorrow. That was a week ago. When is somebody gonna come and fix this refrigerator? I started getting from the store that, Oh, well, the installation is not included and youre gonna have to pay. I said, Wait a minute. When you sold me this you said it was delivery and installation. Somebody came out to deliver it and said they wouldve installed it if it hadnt been damaged. We started to fight on this. I said, Well, when is somebody gonna come and fix it? I finally got somebody to acknowledge that and sent somebody out there.A guy came out and he worked on it all day. And then, he decided he cant fix or install it and told me that theyre just gonna have to replace it. Theyre gonna send me two brand new units. So, he left, and again, the waiting game. A few days went by, I started calling again and nobody seemed to know what was going on. It has been two months since they began trying to get the stuff delivered and installed. I recently got a text message from the guy at the store because I reached out to them again. I said, Somethings gotta happen here. Yall finish this. He texted me back and said, Someone will call either today or tomorrow to schedule an appointment. I have not heard from anybody since then.

My wife knew about the name Viking and saw it in the stores when we were looking for refrigerators that had a reputable name. However, the Viking refrigerator we have makes a vibrating noise all the time and thats very annoying. They had people come out here twice and there was nothing they could do about it. One person from their support group said that its a manufacturing problem and that theres nothing they could do about it. He said its not a Viking problem and it doesnt make sense to me. I asked him if theres someone else I could contact and he said no. That was very discouraging. I finally tried on my own to find somebody high up, but I couldnt get it. Nevertheless, the refrigerator itself is nice. It has a lot of room and it works well.

My Viking Refrigerator is good, except it suddenly stopped freezing and we had to repair it. Weve had Viking appliances for 10 years and weve always liked them. For the fridge, I like its size and all its features. Weve never had a problem with them until this year and they took a week to fix my fridge, which was quick.

The purchase part was easy. But we went through three different units before we got the right one. The first one was defective. Theres a piece called a bullnose, thats where the knobs are on the front, and it wasnt seated properly on the range, and the door was crooked. The whole thing was shifted to one side. It was minor, but at that price point, it needs to be nearly perfect. And that took nine months to get. The second one came two and a half months later and it was also defective. It had some quality problems on it. It showed up, we pulled it out of the box, and the installer took it back. The third one came two months after that and thats the one we have and its fine. Its an electric oven. The temperature is off by 25 degrees. So, we bought our own thermometer that we keep installed inside of it so that we get a bit more accurate readout. Other than that, everything else has been great. It looks good. It works well.

Wife and I bought a house with a beautiful kitchen. We saw the Viking professional line in the house and it seemed like a blessing... until we moved in and the nightmares began. Two months into our living there, the dishwasher and refrigerator, both 2006 models have already broken several times. Little things are broken all over the inside of the fridge. The freezer does not seem to defrost and Ive manually had to chop out ice from the pan inside, which is nearly impossible. Dishwasher cannot get dishes clean at all, leaves a deposit. Weve been using citric acid and scrubbing inside of washer by hand... no effect. We know an appliance repairman and he has a policy of not touching VIKING at all costs. Our nearest repairman who says they will fix is miles and miles away, and gives a no guarantee disclaimer on all things related to Viking. Another guys asked us for an up front retainer and our credit card before hed even start and when we said no (seemed shifty) he said good luck because nobody wants to touch them. My parents had a GE refrigerator for 40 years. Our last fridge was Maytag and was 1/8 the price, no probs. Had a $200 GE dishwasher in old house that did a better job and no breakdowns for 10 years. Stay away from Viking.

In 2006 I purchased a 36 4 burner with griddle range, the under counter dishwasher, the large Viking fridge and outdoor pit - all Viking. I strongly recommend staying away from all Viking appliances. I have been dissatisfied with every single one of these appliances! They are very expensive and I am now on a first name basis with my repairman. When I attempted to contact Viking, their customer service was beyond inept. They never ever returned my phone calls and when I reported this to the BBB, I finally got a response. After a long discussion, I was supposed to get a return phone call. Well 3 months went by, then 6, then 12. I reported it to the BBB again. So lo and behold, I got a phone call. Nothing was done. There was excuse after excuse. Regardless of money, there are better alternatives to Viking. Talk to your local appliance repair company and they will tell you who to look at and who to avoid. I promise that they will not recommend Viking. Proceed with caution.

Viking’s dealer was very helpful when I called them. All warranty work was approved and I was supposed to have them repaired through Viking. But, I am still waiting for the repair people to call me back and schedule my next set of repairs for the gasket of my fridge. Also, I am waiting on Bob’s Repair who was supposed to contact me to repair the stovetop that needs to be regulated. I called at the end of September and I have been waiting for about three weeks. That aside, I like my fridge although the stainless was a little heavier. I am happy with my Viking appliances and I would recommend them.

I came across Viking at a trade show and I liked its quality. Becky the dealer was great to work with. Her customer service and follow-up was outstanding. Overall it’s a really good refrigerator and everything is wonderful.

When we first got the refrigerator, the bottom of the freezer started filling up with ice. The technician came out. Somehow, in the construction of the refrigerator, all this insulation had been sprayed down the tubes and supposed to drain that stuff out. They replaced the whole refrigerator. But then the bottom of each of the doors of the new refrigerator were all clogged up with the same sort of spray foam insulation. The technician came out again said that the doors needed to be replaced. NOW, Im going on five months waiting for that. Viking is just waiting for the new doors to be manufactured.The refrigerator works, but its not right yet, and I took a five-year extended warranty on it. With this defect, Im wondering if that five-year extended warranty is going to be extended when I finally get a refrigerator that works properly. I wish it was something that could be resolved in a timely manner. I understand people gotta wait for parts, but I bought the refrigerator at the end of December, and Im still waiting for it to be fixed.

We had a Viking range before and it was over 20 years old, so we figured that if something worked for 20 years, wed buy another one. We purchased it around April of last year and were totally disappointed with it. Around March of this year, we had to call Appliance World because it wasn’t working. Then we called them again last month for the same exact reason. Now we have to pay for it because it’s not under warranty. I contacted Viking itself and I’m still waiting on somebody to respond to my concern.

I knew Viking from the installation in multiple houses from friends but in this particular case, the builder had Viking as the official product to be selected from. We didn’t have an option but to select within Viking products. Its a good brand though and I like their refrigeration products look, that the drawers close softly and that it works. I would recommend them with a caveat of what the person might be looking for exactly. For example, this refrigerator doesn’t have the option to access water or ice from outside the door so it’s just practical issues depending on how you want to use it and what is your preference.

I used to be a decorator in New York but now Im in Portland. I was doing caregiving for my mom, but I got her into renovating and I wanted to upgrade the whole kitchen. I wanted a sturdy commercial fridge that would still look nice in a residence and Viking Refrigerators already has the reputation. In addition, I like that the interior parts of their refrigerators were metal and not plastic. I had a simpler fridge the first time and I was amazed at how quickly the plastic parts started getting smashed when a bottle fell. I went to Eastbank Contractor Appliances. They represent a bunch of different companies, and what I liked about them was that they team up with Basco Appliances here in Portland. They picked all the brands that they like the best and put together the showroom. So you get good people who are seasoned in the industry. I trust them and they helped me go through everything. So far, I like my fridge and Im very pleased with it. I love the lighting when you open it up. There are lights all over the place. Its LED so I dont worry about wasting energy. Even though Viking Refrigerator was expensive, its worth the price. Its worth it to get something thats going to last because it just pays off in the long run.

I never write reviews, but if I had known what I know now about VIKING, I would have gone with another brand and saved myself a lot of headache, as well as future ones Im sure to develop due to ALL my kitchen appliances being VIKING. We buy high-end products. Why? Because these products are usually well made and come with excellent customer service, but not VIKING!!! Our oven just stopped working. We paid $200 for an outside technician to come take a look... twice, because VIKING failed to tell them the first time that this was a recall issue. Needless to say, we are now going into month 5 of not having a working stove! Numerous calls and all we get is the same runaround. Part on backorder, will send out as soon as its in. Takes 4 months for VIKING to get a part that was recalled by them! So no stove for who knows how much longer... a year! Never again will I buy a VIKING product!

I liked the actual look of the Viking. Its the commercial look that I wanted for my kitchen. I was redoing my kitchen. I love the quality of my Viking. Its great. Its really nice that its just like an old-school type. You turn the knob and it goes on. Theres no timer. Its very simple. I didnt realize it until I brought it in the house because I was used to the oven, but I do like it very much. Its very easy to clean.

Viking customer service, should be called customer LACK OF SERVICE. 30-40 minute hold times on phone, lack of knowledge of product parts. Viking has discontinued the part for an 8 year old dishwasher, and only resolve is to charge you for a new appliance, with less discount than I can get at big box store and a charge for installation. Do not use Chesterfield Appliance for Viking repairs. Overpriced and not knowledgeable about product.

Viking has a good reputation, but weve never used a Viking refrigerator, so we didnt know what to expect. The refrigerator has been better than what we thought, and it was well priced. We went by the brand name, and so far, we havent been disappointed. Weve had our Viking since November 20th of 2018. We purchased the product from a Bellevue Albert Lee office, and they were great to work with. They were very responsive and helped us make the right selections on our appliances in general and the Viking refrigerator in particular. Weve been very pleased with the Viking refrigerator. It meets our needs. I like that it has a really good size freezer and ample compartments. The way the compartments work and the way were able to access and store food products has worked out well for us.

We did a complete kitchen remodel and I told my wife she could pretty much have what she wanted. We have the Viking everything like the dishwasher and microwave, except for the fridge. We have the Viking range too and its an awesome machine but it has some gremlins in it. Multiple times during the hours and the cooking process on a long day, the thing just shuts itself off.We called customer service and weve had a maintenance repair guy out. The problem is its duplicating the issue because its always into a lengthy process like youre cooking a roast for a turkey for hours and hours. Now we just kinda documented it best we can. We know the product comes with a two-year warranty so were kinda waiting to see if it gets any worse or what. My wifes frustrated because she should be able to deal with it, walk away from it and not worry about the thing turning itself off.

I put in a gourmet kitchen so I wanted the best appliance, and since Viking is a well-known brand, I then got a refrigerator from them. We purchased it at Ferguson in Scottsdale and the gal who helped us there, Veronica, was very knowledgeable and she had great suggestions. Also, she knew what she was doing and I appreciated her input on appliances. I had a Sub-Zero one time, which I hated and I tore it up. On the contrary, I love my Viking refrigerator and the freezer. I love that my Viking is big and so spacious, and I like the soft-close drawers in the refrigerator.

I followed the seasoning directions for my range. After attempting to season the grill, it immediately rusted. When I contacted Viking about this problem; they responded first with having a certified personnel come out and take a look at the rust. Then when the personnel reported it back to Viking they responded with it was a human error and did nothing about this at all. I followed the seasoning procedures in their manual. Viking blamed me for the rust. Unprofessional and ridiculous.

Viking has a good reputation and their range was the most professional-looking compared to their competitors products. My experience with the Viking dealer team was good. So far, the quality of the range that I received has been great and I like the way it looks.

We like the look of the Viking professional series, but there are some reliability issues. We’ve had two service calls in just over a year which made me a little concerned. The first service call happened when the unit didn’t have a fan, so it was overheating, and the thermostat kept cutting off and shutting down the stove oven. Then the second time was when the control panel that drove the gas valve for the main oven and the igniter for the broiler both acted up. We were unable to use the main oven for about three weeks. They had to get some parts, then came back, and fixed the issues.

The reps influenced us in a way to buy the Viking versus any other. I wanted to go to Miele, but I would have to pay for transportation and for installment. Viking Ranges was quite a good deal at that time and I could get the dishwasher for free. We bought some extended warranty and I thought I could negotiate it and I think it was cut a bit too much. It was my fault though. Other than that, Viking range is an excellent product and we had a very good experience. I like the simplicity of Viking ranges. I had one with all those lights and buttons and electronic stuff and I wasn’t happy.

We had Viking Ranges in our previous home that we sold and my wife wanted another one so we bought one for this new home. We had phoned what we wanted to the Viking dealer we worked with. There are a little bit different ones he wanted us to buy but we told him we wanted what we saw online that they have for $4,999. Once we told him that he looked it up and that was what we got. Its quality is excellent and we really like it. They changed the top where the burners are so they’re a little bit easier to clean. We like the way the stove cooks and its oven. We are happy with it.

I’ve known about the Viking brand for a long time and we liked them the best for their brand reliability. We bought a Viking refrigerator and the quality is great. The lighting is very cool and it’s very compartmentalized. It has multiple drawers and many different places to put things in instead of only two drawers and a bunch of shelves. But since the purchase, one of the screws on the hinge at the top part of the main refrigerator door keeps getting loose and causing a grating noise when we open or close the door. Viking referred us to a sub-contractor thats a local appliance repair shop in San Antonio. And a guy came out and fixed it, but it only lasted for two days. Its an issue we’re still dealing with.

We own a built-in Viking refrigerator that was manufactured in 2013. Over the past year, its plastic bins have started to disintegrate spontaneously. Nothing was abused or overstuffed. So far the following have fallen apart: (1) The pull for the ice drawer. (2) Three bins in the refrigerator door. (3) All bins in the freezer door, although two have lost pieces but the damaged bins havent yet fallen out. (4) The clear front of the deli drawer has cracked. (5) The clear top of the chiller drawer at the bottom of the refrigerator has fallen off.Obviously without the bins the refrigerator is nearly useless, unless one uses only its floor, and the wire shelves in the freezer which appear to have survived. Viking quoted a replacement cost for all these plastic items that would run more than $2000. To put this in perspective, a month ago I paid $650 for the 21 cu-ft GE refrigerator in my garage. I had to buy it partly because the Viking could hold less and less.We called Viking and were told that the refrigerator is out of warranty. When I asked the rep if he had ever heard of all the plastic disintegrating 6-7 years into the life of the unit, he said he had. When I asked if this was typical, he said it wasnt. When I suggested that our unit may have been manufactured with a bad batch of plastic and that Viking should take some responsibility to replace it, he said that they will not.In the past I have used a Kitchenaid built-in, GE, Whirlpool, Amana. In the early years I even bought used refrigerators from previous homeowners or used old ones in rental houses. Never have I seen bins crack and disintegrate as if this were timed to bring in another injection of revenue to Viking 6 to 7 years after the sale. Viking is not a low-cost brand that is trimming pennies on their product to lower the sale price; they position themselves as a high-end luxury brand. Whatever happened to reliability, durability, and pride in the brand?

We appreciate the quality of the brand. The 7 series in particular had a lot of the newer features that could be useful, particularly in how we cook. Were really enjoying it. Its very high quality. We really like the broiler. We really appreciate that. We also like the setup with some of the lower BTU range areas. Its been great. We also like the high simmer approach on the top left. So you can go right from high straight into a really controlled simmer. The Viking dealer was great. We use Plesser’s in Babylon. They had great background and nice expertise. They could walk us through the features. They were incredibly helpful and worked with us on all different pricing.

We got the 5 Series and theres a part of me that wishes it had a little more bells and whistles in the oven. But I like that its really simplistic - like the button for convection, the knobs for the oven, and the gas. The first time I cooked on it was over Christmas and it seems nice. I like the BTUs. Its strong.

Vikings reputation is certainly solid, and from looking at their reputation and their reviews, I thought that they might be the best one. I bought a Viking range from Nebraska Furniture Mart in Des Moines, Iowa six months ago. But it took a while before we got it as we waited for the installation. The installers did a good job though. We also had an issue with the unit but that was because we didnt read the directions as well as we shouldve had. We didnt clean the unit up first and we had a smelly oven. But they sorted it out for us and our interaction with the customer service team was good. That aside, the quality is excellent and overall, the Viking range performs much better than our previous one. Id certainly tell others to check Viking out.

The house that I have has a Viking stove. I thought I should get a Viking refrigerator to have a matching brand name. However, this is the worst purchase experience I have ever had in my life. The refrigerator itself is quite heavy. I oversaw the unloading and the product being brought into my house. The man unpacked it, set it up, and the door would not stay closed. He tried a number of times. I asked the installer to report the issue to Best Buy where I bought my product. He did then I made a follow-up call. They told me they were sending a second Viking refrigerator. Both refrigerators were unpacked here in front of me. I have no doubt that they were brand-new products. The second refrigerator was not cooling. I went in-person this time and asked to speak to the store manager. I had to wait some minutes and thats understandable with all of the horrible problems with this Coronavirus stuff. I told him the refrigerator was not cooling. He sent down someone and again, nothing. I almost wanted to ask him to please bring back my JennAir which was perfectly fine but it was old. He said he was not gonna send another refrigerator. He is the rudest human being I have ever dealt with. I looked up an appliance service center and I ought not to be having to do that on a brand-new, very pricey refrigerator at over $11,000. I dont buy cheap because I want to buy good. The issue was there was not enough refrigerant which was a fairly easy issue to resolve. But I had to call an appliance repair person myself and I had to pay money myself on a brand new refrigerator. I wont ever recommended a Viking refrigerator. Im more than very dissatisfied. I would never buy a Viking pencil if Viking sold pencils. I wont ever deal with anybody having anything to do with Viking.

We like that Vikings were brushed stainless. So, that fits with our current appliances. They have a nice, clean, sort of no-frills look. We got the ceramic top mostly because we dont have any venting in our house, and it would be a real rigamarole to put in. We would have preferred the gas range, but so far, the ceramic range is working really, really well for us. Its easy to clean and it looks nice all the time. It works like a champ, so were really tickled with it.The Vikings dealer was wonderful. Everybody was very knowledgeable, and they understood our specific constraints. Once we saw the Viking line, we really wanted to stay with it, and they were able to match us up with what we needed. We also purchased a Viking dishwasher at the same time and I registered both appliances. During the registration, there were a couple of numbers missing from serial numbers that didnt match up. That was a bit of a hassle, and I couldnt really complete the registration online without some help from tech support. But overall, Im very satisfied with Vikings.

Vikings reputation made me decide to purchase from them through a third party company. Thus far, we love the quality of our range. I’d recommend it highly.

In retrospect, I wanted everything Viking. I bought a self-standing range, a big electric French door oven, and a fridge. The dealer was nice and my experience was very good. The features of the Viking Range were better. The power of the gas from the top range is terrific and Im very happy with it. I also love the features of the oven, but I had some issues with the set. The doors didnt close well so they had to come back and close the doors, so I was partly happy with it. However, Im not super satisfied with the brand new fridge. The ice machine was not working and they had to come back. For the price Ive paid for it, Im not happy with that. Its working okay now, but it took a while.

I had a Sub-Zero for about 25 years and it was slowly dying. I went to Gringers which is a lower-east side appliance store that has been around for many years. I was shopping for a refrigerator. The space that I had in my kitchen would only take a 24-inch depth refrigerator. I asked the store people if they could help me in figuring out what to do. They had floor models and the Sub-Zero that there was too expensive. I didnt think that I would be able to afford a new Sub-Zero refrigerator but I just wanted to price things out. They had this Viking and it was opened on the right side and you can change the door opening. That was the floor model. The salesman there was friendly and happy. He said that anything made in the United States was gonna be 10 times better than any of the models of anything else out there. I bought the Viking refrigerator because it was a floor model and I was able to negotiate with the guy that if I would have the full warranty, it would be three years even though the model was on the floor for close to a year. I got the extended insurance so it’s insured for eight years. I never bought anything off the floor. I really felt like I was taking a chance and was hoping that the thing wouldnt break as soon as the delivery guy left. Im in a brownstone house in Brooklyn and it’s a 150-year-old house. Things are a little lopsided. The guy from Gringers came for the installation and he didnt install the fridge so that it was level. Because of this, I had an issue with the fridge. The system failed six months ago. I came down one morning, opened the refrigerator, got the milk out for my tea and I noticed that there seemed to be beads of water in the freezer. I opened it and it was like half-frozen. I contacted the place where I bought the refrigerator because it was just two years since I bought the refrigerator so it was still on the original warranty. They sent somebody out. But it took a while because they were very busy. When the guy came out, he looked at it and he said the refrigerator wasnt broken but it had to be leveled. They made another appointment and the refrigerator was leveled which was really nice. The people who installed the fridge then came back. Gringer said to the insurance company to fix the fridge then bill them. Other than that, the refrigerator has been great. It’s a big fridge thats probably too big even for one person, which I am now in the house. I would highly recommend Viking. I love the fridge. It keeps everything really cold and I dont adjust the temperature. I can see that the temperature is stable each time I open the refrigerator door. There’s also enough space in the freezer. Everything, I feel, is good quality and it’s gonna last maybe longer than me.

We got a Viking fridge as it had good reviews and we like the configuration of the doors and the depth. The quality is really great and the vegetable crisper drawer keeps things fresh longer. Theyve been great at Eastbank appliances where we bought it. Its all have been a good experience, I would do it again.

We purchased a Viking refrigerator in 2008. We have had continuous problems with it and have had times gone up to five months because the parts could not be delivered. Our latest problem began the end of June and the repairman is still waiting for the part to be delivered. While the repair service is competent I believe, they cannot do anything unless they have the parts. This is been a totally frustrating experience. Having paid for a very expensive and supposedly high-quality refrigerator it is frustrating to see how many times it has broken and how long it takes to get a repair. We also have a cheaper fridge purchased at the same time when we built our home and it continues to work just fine with no repairs as of today. I would not recommend Viking to anyone. Having just got off the phone with Joy from customer service she is a ray of hope.

Perhaps like many others that purchase Viking appliances, my wife and I were enamored with the design, size and look of the Viking refrigerator. We spent close to $20,000 and purchased a 36 refrigerator with a separate 30 freezer to go beside it. Looking at our kitchen you see nearly five feet of fridge/freezer. It looks amazing. Stupidly, this was the reason we bought the brand. My neighbor has a similar set-up and he told us over and over again not to invest in Viking. He swore it would be a mistake. My attitude was it wont happen to us. Was I wrong.Within one year, back in 2018 (pre-Covid; so no excuses yet about shipping issues/health issues/work shortage issues), the refrigerator stopped working altogether. Everything inside was ruined. The refrigerator was hot. It would not cool anything. I called Viking and it took 3 days to get a repairman to our home. Three days of no food. Then of course the part had to ordered. This took another 2 weeks. The part arrived and within another week it was installed. One month of no working refrigerator. I asked for a loaner... nope. I asked for a replacement... nope. I asked for a food stipend... nope. I asked to reimbursed for the ruined food... nope. After the month delay, it was noted that the refrigerator was beyond repair and needed to be replaced. This took another month for the new refrigerator to arrive. A $12,500 refrigerator that we could not use for two months.Now check this out; within a month or two of the new refrigerator being installed, my 7 year old son opened the fridge to get something. He pulled the door and as he pulled his foot was in the way and the door punctured his foot. He required 7 stitches. Our family wrote it off as the craziest accident ever. But... within another month or so, the door was not closing properly. This was a brand new refrigerator and the door would not close right. The magnet would not catch and the door was essentially always open. Viking sent a repair guy. He could not figure it out. He kept stating that the hinges were unlike anything he had seen. Then it dawned on him, the door was installed upside down. He had to take it off, flip hinges and reinstall. What??? Upside down? How is that possible? I then realized that this is probably the reason why my son punctured his foot. It was too low.Six months after replacing the refrigerator, the freezer stopped working. Everything melted. The compressor (?) was shot and it was replaced. For the continuing hassle, Viking extended our warranty an additional year. We now had 3 years of warranty. Within the three years, we have had to replace the ice-maker at least 5 times. Every 4 months it develops a leak and water drips into the ice bucket. Soon the ice bucket has an inch or so of water at the bottom and the entire ice bucket turns in to a solid block of ice. They send a repair guy and he replaces it. This has happened five times. It is broken again now. Unfortunately we are now out of warranty. I argue that the problem began while we were under warranty. This apparently does not matter. Viking wants to charge me $150 for the part and $150 to install it. Again a $7,500 freezer with an ice-maker that does not work. Dumb.Today, the produce tray in the refrigerator broke. Looks like a plastic piece fell off and the side by side drawers came off. This overpriced appliance is an absolute joke. Like my neighbor did with me, I tell all people that compliment our gorgeous appliances to NEVER buy the Viking brand. I warn everybody that I cannot to make the same mistake we did. Viking sucks.

I like the idea that Viking is made in the US. I also like the idea of the prestige of the brand. I fix and flip houses so whenever I have it in the budget, Id like to go Viking because it helps with the resale. Their customer service is very accommodating. There is a bit of a challenge of me being on the West Coast and them mostly in the South and the Eastern Time Zone. But I have no complaints. I like the styling of what they do. I like the industrial look of them and how the range fits into a home. Sometimes, the Viking ovens can run hotter than they should. So I had a crispy turkey for Thanksgiving. But that was kind of my fault.

We bought the new model of Viking Refrigerator that was a little less expensive than Subzero and got better reviews. We like it and my favorite is its lighting feature. Viking Refrigerator is okay but we’re not blown away. We noticed that the icemaker doesn’t know when to stop making ice, it just overflows. It does all right keeping things cold but sometimes it’s freezing something and sometimes it’s not. It’s just bizarre, it’s like some things in a certain area of the refrigerator tend to freeze. Almost not solid frozen but get close to frozen. It looks great though. Its aesthetically pleasing. I have a cheap refrigerator in Florida that performs the same. Nonetheless, the Viking dealer was great. We got all of our appliances through them. If someone would ask about Viking, Id tell them to do the research and really find out what products work the best. Viking is a good line but I think refrigerators are overrated.

I purchased a Viking refrigerator in 2006 and have had nothing but problems. Weve had thousands of dollars of repairs including replacement for several plastic pieces for over $750. In 30 years, Ive never replaced an interior part on a refrigerator. Viking said the interior pieces are only under warranty for 30 days. Relays have been replaced, the motherboard, and in October the compressor died and was still under warranty. The part was promised by Hadco and then rescinded. It took well over 3 months for the part to come into the dealer. Meanwhile, I had to buy a new refrigerator. I was supposed to go through Thanksgiving and Christmas without a working refrigerator. After the part was finally sent, they sent a customer satisfaction survey. Why they bother, I do not know. They have the worst product and service I have ever encountered. I will never buy another Viking product. Ive shared my experience with everyone I can to spare them my inconveniences.

When I built my house in 2006, I put all Viking appliances in, without regard for price, because I thought I would have quality products for many years. The dishwasher was labeled as not worth fixing, after 4 years. The temperature control on the built-in oven is so sloppy and inaccurate that you are always guessing at what the actual temperature is. I was told even the new control knobs are that inaccurate. The ice dispenser on the built-in side-by-side fridge dispenses ice to the floor almost every time it is used. I have to post instructions for use on the fridge when we are entertaining. The plastic pull-out ice drawer broke after the 4th year. The automatic ice maker stopped working completely in the 11th year and it took over a year to diagnose, get parts and repair the problem. Parts took 9 months to get. One positive, the meat drawer keeps the meat unbelievably fresh for extended amounts of time. No children here so the wear and tear is very minimal. I will never purchase another Viking product.

I went through a dealer in a showroom. They suggested Viking and presented it. Since on the day we had it installed, we kept on having issues. We had a cracked hinge which is steel right from the beginning. Right now it’s making a noise when opened. There was also a loose fan inside that was making a noise at the beginning. That would have to be repaired. There was another issue with the bottom drawer, the front door alignment, which is still not perfect. They said it cannot be corrected anymore.If I call directly to Viking, they seemed not very helpful directly. They basically try to avoid any replacement or anything like that because we had a big issue with the first refrigerator, which we had to throw out. That one was brand new that was damaged right at the beginning. This is our second brand-new refrigerator, again with issues. Very pricey too. I have another issue with my stove now, and it’s also Viking. Im not happy. Maybe we just had bad luck, but definitely not buying Viking again.On the other hand, we are very happy with the local service they contracted with. These guys are very responsive and very knowledgeable. They fixed everything pretty much quickly, and were really very courteous. That was a good experience with them. But overall so far, it’s a little bit of a disappointment. We never expected from the beginning to have the service over so many times since it’s brand new. I was actually about to call today again ‘cause there’s another issue. With this price point, buying brand-new appliances are a huge investment for many, many years for me. It’s definitely not worth the price.

Aside from the Viking name, the ranges value would add to our property in the kitchen. So far, I’ve been very satisfied with their product. It’s basic, not over the top and gimmicky like some of the other ovens have. It’s a good looking piece of equipment that works really well so far. I called the customer support when I had issues with it. They’re professional. They gave me a number for their local dealer out here and I called them up. Viking themselves have done a really good job and then the contractor is satisfactory as far as my dealings with them. I got two burners that don’t work and I’m still waiting for them to come back. Someone already came out to see what the issues were, ordered some parts and they’re coming next week. These two burners haven’t been working for about two months now. But it’s sure it’s going to get fixed this week. So far I’ve been happy with everything that works on it because other than the two burners it works great. The even heating in the oven is the one I’m most happy with. The quality is exactly what I expected.

I went to the store and looked at all the different refrigerator models. I was doing a kitchen remodel and I was going for a certain kind of look. I was looking at the GE Café and the KitchenAid that had the kinda industrial handles. I didn’t find Viking Refrigerators until my second or third trip. The thing that basically made me go to the Viking was that it had the handles that match my GE Café double oven. It looks very similar. Also, I was going back and forth between the French door and the side by side. But when I finally decided on the French door, and that was a whole process, the thing that drove me away from the GE and the KitchenAid was the inside design. I liked Vikings inside design the best.Some of the situations on the others were, when the door was open, you couldn’t open the vegetable drawer all the way unless you really, really open the door wide. Sometimes, the French door even blocks the drawers from opening. Another issue was that a lot of times, the shelves had an enter too at the back so things would fall down the back. I didn’t like the fact that it’s like if I put something on the shelf and if it’s small enough, it’s gonna end up falling down at the back of the refrigerator and I really didn’t want that hassle. But the bottom line is I like the look. The quality in terms of not having maintenance issues was good.

I’ve owned two properties and both of them had Viking products. Im also in the industry and I used to work for Home Depot as a merchant. Viking is a good brand name and Ive had no issues with my double French door refrigerator.

We liked the functionality of the Viking Ranges, the induction on one side, gas and griddle. When I was getting my range, it was quick because it was on the floor and they wanted to get it out as soon as possible. So through TA Appliances, I got it within a week or so. Then I had an appliance guy who came in, installed a power cord, and put it in for me. We use our stove quite a bit and in terms of functionality, it’s very good. But I ran into one problem that is currently being looked into. The ignition of my backburner is not coming on and not lighting that well. I called the TA Appliance guy who I got the range from and he set things up so that I was called by whoever the service team is here close to me. They were okay but some better communication as to what the problem was in the process would have been appreciated. I had to call a few times to really understand what the holdup was on getting parts. They said that they couldnt get parts over right away, but that wasnt communicated well.Other than that, my Viking range is fantastic. There are two ovens and theres a small oven on the right side. It would have been nice to get a second rack in there since we often have multiple things in there because of the conduction. There are three positions you can put the racks in but I couldnt find one. Theres none on the website or anywhere you can buy one. Itd be nice to grab some of those kind of accessories. But I managed to get a bamboo cutting board cover for the griddle and that worked out nicely.

Ive had my Viking Range for two years now and Im having something repaired. Its not working well and the range is all rusted on the inside and out including the top but their customer service was very helpful and nice.

Were from Mississippi, and supporting a local company seems like a good thing to do. We bought our Viking range from Southern Pipe and the sales team seemed to really know their stuff. My wife had a ton of questions for them and weve had good answers. They seemed to have dealt with those questions before or the saleslady might even own one, so she was able to speak about personal experiences too. We like all the features that came with the range and it has been really good. We havent had a gas stove before, so the fact that everything heats up really quickly is awesome to us. Plus it looks really good in our kitchen. We bought it back in the fall, but only got it installed in February, so were still sort of in a trial period of using it. It still feels pretty new, but everything weve thrown at it so far, its done exceptionally. Its the best stove Ive ever owned.

Weve had Viking in the past and the Viking refrigerator was in the house when we bought it. It was a new Viking, so we registered it. Its probably the model that was chosen, but to not be able to have water in the door is difficult. When I open the door and want to pull out that longer middle drawer, I cant without opening both doors. And if I want to pull out the right side drawer, I cant do that either without opening the door. Theres nothing I can do about the shelving or the way the drawers is pulled out. So, it isnt really all that convenient. We cook all the time and its difficult to arrange the refrigerator. A Sub-Zero is a better refrigerator for us.Also, were used to having a gas range, so Im not familiar with having electric. The rangetop doesn’t heat quickly and when I turn it off, it doesn’t turn off quickly either. So, its really a challenge to get it figured out on how long do I cook something. And the oven, too. It’s not calibrated properly. So what I normally would cook in 20 minutes takes closer to 30 minutes. I would not recommend Viking to a friend. The dishwasher is the same thing. Those are expensive appliances and I am not that thrilled with any of them.

I had a Viking range 25 years ago, which is still working, and I moved it up to our lake house. We kept it in good shape. So, I bought a new one for my house and it works awesome. I was looking to switch just for some change and see if I like something more, but I love Viking. I bought the one that is all inclusive where there is not different pieces now in which they didn’t have before, and I love that. I also love the pull-out racks now that glide really nice, as well as the bigger window. I like the one burner that is really more powerful in my right corner and just so with the overall. I like the weight of the dials. I love everything about it and I am very happy with it. I got the dishwasher too and I love that, too. Also, the Viking dealer I had was awesome. I highly recommend it.

My friends recommend a Viking range. We went to the Pacific Sale and checked out the quality. We liked it so we decided to purchase it. At that time, they were on promotion and the price was good. We like the appliance.

I really like my Viking range. They’ve updated them over the years and tried to make them a little bit easier to clean since this is not self-cleaning type which is fine with me. Its very even cooking and heats up quickly. I like that its sturdy. The grates are really heavy and I know that theyre solid and not going to bend on me. The salesperson did a great job and was very helpful. I had a huge double oven that had a grill on it. It worked really well, and I really liked it. I only had it serviced once. It was having a little trouble igniting. The sparks would fly but it wouldnt ignite. Some guy came out and fixed it and it was fine ever since. So in our second home, I got another Viking. Its the oven and a half on the bottom. Its not quite as big as the other one but both places have been great. It has little lights on top of each control knob, which my older one didnt have. So at night when the whole kitchen is dark, it’s almost like a little night light which is cool. I also like that its not electronic. I get to turn the knob and tell it what to do. It doesnt ask me questions. I have the Viking range hood as well. Some people do Wolf, some people do Dacor but I like Viking. They have a good reputation and its restaurant quality for the home. Im really happy with them.

The sales cycle so OK, but nothing fantastic, through University Electric of Santa Clara. Organizing the installation could have been smoother. Also, the free units offered with the oven had terrible reviews so I declined them, but no alternative credit was available. Installation by GA Installations was very smooth. However, the small oven has not worked properly since installation. Getting a service visit took weeks, and failed to correct the problem. Second visit is today, another several weeks later. Service guy said he had never seen our problem before, so either we have a uniquely bad unit or the service professional didnt know his stuff. If todays visit does not fix the issue, I expect the complete oven to be replaced. For a premium appliance, I did not expect anything like this. One more thing - my online registration wasnt visible to Viking when I called in the service request, even though I got an email confirming the registration. I just logged in to get the order info, and I still dont see it there. Feel free to call to discuss!!

Back in November, we bought a refrigerator and a stove. I got a GE profile then and it didnt work. The part was back ordered so they brought out another one and it had the exact same problem. So I went to look for more stoves but then I didnt like all the electronic crap. Every time I leaned up against the front of the stove, it would go crazy because of all the electronics. All I wanted was an old fashioned stove that bakes but looked updated. I looked at other stoves and I didnt like them. When went online and read about Viking in Consumer Reports, it was the only oven that people said worked. I hated to spend the next $2,300 that I didnt have, but I didnt want an oven that I couldnt use. So I got a Viking.I thought my Viking Range was gonna be spectacular. But then its not and Im a little disappointed. When their guys delivered it, the bottom panel just above the legs wasnt secured. I pushed on the upper corner thinking I could just push it in and that didnt work. So, the delivery guy came and he had to screw it in. He then told me that I had dented it with my finger pushing on the corner. I told him I didnt think so but he made me sign off on something that said that was so. After he left, I saw that there were dents on the other side in the same place I hadnt touched. I dont know where those dents came from, but I didnt do either one of them. So I called and had to ask for a new bottom panel. Their reps said that in the first week, they replace anything. Since then, Ive been liking the range pretty well. However, it doesnt bake as well as I thought it would, it being that expensive of an oven. I had previously traded my GE in because I had so many problems with it. I thought that because my new oven was a Viking, it was gonna be better than it is. Its hard to see through the dark window and even when you have the light on in the oven. Its hard to see whats going on. It seems to take longer to cook than I thought it would. Furthermore, I dont notice a lot of differences between the convection oven feature and just the bake feature. I dont know if I like the grill either as I thought it was gonna be thicker. Sometimes, when I put a heavy pot on it, it seems like its not real sturdy and I dont know how itll hold up over time. The grills are not as heavy as those on some of the other ones which is something I like because it was awkward to pull those heavier things off. Also, Im not too wild about my Viking being up on legs but then Im getting used to it. Still, I like the stove really well. I like that you can simmer on it. However, when its pre-heating, it buzzes sometimes and it sounds like something in the back is vibrating. When that happens, I can hear the fan which is kind of loud but then it goes on only for a few seconds every once in a while. I also like the black background and the black liner underneath the burners as it is fairly easy to keep clean. I like the controls too. This is in contrast to the stainless steel on the GE profile as I couldnt keep that clean. I also like the look and the slide in. But then, Im gonna have to get my gas outlet and have a plumber put it at a different point that is lower to the ground. My range sticks away from the wall so doing that would allow it to sit up against the wall. Though maybe Viking is still working out the bugs with their range as they havent been making these for very long, I thought from their reputation that my Viking was gonna be a little different. Still, Im pretty happy overall.

When the door of the refrigerator in the house that we bought fell off when we’re opening it, we called Viking. They offered to replace the refrigerator at no additional cost, which was nice. So far, it is working well and the door is staying on. Other than that, our whole kitchen is all Viking.

We bought a Viking refrigerator 15 years ago. We purchased a new refrigerator to replace one that wasnt working anymore. We had no choice but to buy another Viking because we invested in cabinetry and it’s the only thing that would fit. However, it doesnt fit even if the specs said it would. It was a disappointment. The current model is two inches deeper than the original side by side that fit in the 24-inch cabinet. Viking would not take it back but the appliance company would, but we had looked at other side-by-side models. We would have had to use a stainless and our panel wouldn’t fit. In addition, nobody makes a counter depth refrigerator anymore. Wed have to invest in the columns to do that, and they’re significantly more expensive. We’re stuck with the Viking refrigerator. Also, they gave us a deal and we had gotten a dishwasher for free that came along with the refrigerator. Vikings specs need to be more accurate in terms of calling something counter depth when it’s really not counter depth. The refrigerator freezes things on the top shelf. Then we had a hinge problem. We had people out of here twice to fix the hinges. The door is also extremely heavy and has a metal compartment on the door. And it’s much heavier than the other unit. Although its a great refrigerator, I’m not enamored with Viking products. I also own a second Viking, a 36 inch with a lower freezer, which is still working after 15 years.

My Viking double drawer under counter refrigerator is fantastic. The unit itself feels of super strength quality. The temperature is always spot on even with the abuse of my 4 children going in and out for drinks. We love the LED interior lighting and heavy duty door rails on the drawers. We also love our Viking dishwasher. It is very quiet and has a spotless wash. Viking truly the heart of our kitchen. Thank you!

The refrigerator has doors that did not line up properly from the time it was received brand new. Viking already replaced the door on the frig side, and they have sent out techs to fix the alignment problem, and they sent their head guy. None of these efforts fixed the problem. Viking replaced the motherboard on the refrigerator too. The shelves and doors and drawers all have broken multiple times. Food freezes, milk freezes, we have wasted thousands in spoiled food because of this faulty refrigerator. Viking is now pulling the it is out of warranty game although they promised me they would extend the warranty since they wanted me to allow them to fix the original Pro Series Refrig when they should have replaced the lemon appliance from the start. Dont trust them. Make them put it in writing. Better yet, dont let them constantly repair their junk, and make you live through inconvenience in a kitchen you paid $25k for their top of the line Pro Series. Insist on a refund or new replacement, otherwise you will be constantly living with techs and once the warranty expires they will say you are all on your own.Viking replaced the double ovens, and the two dishwashers. Amazing no more problems and no service calls since the original junk was removed from my home. It should be noted that we replaced the dishwashers with LG, and no problems. In fact our CA home has Sub Zero, Fisher & Paykel and Miele, and they are all twice the age of this Viking junk that is in our AZ home and no problems. We also have Kitchen Aid in our TX home and no problems. Our Viking problems over the past 3 years since building our new home has caused huge inconvenience, and the problems are obviously correlated to the poor quality control that allowed such defective appliances to be sold. As with all the other Viking problems, once the original appliance has been removed and a different one installed, we have zero service calls.Why would Viking Customer Service fight me on this? Viking had a great rep who did such a good job of trying to correct the problems with all of their other appliances, yet they now will not acknowledge the multiple times their techs have been out and in fact they recently stated there has only been one functional service call. Apparently Viking does not keep good records or they dont consider replacing an entire door, or replacing the motherboard, or replacing cracked drawers, or fixing a constant alarm, or fixing a freezing of milk problem, or replacing cracked shelves, or replacing broken rollers, etc to be functional service calls.If Viking will live up to their commitments they made to me I will gladly let other consumers know but as of this writing they are ignoring me and leaving me with a broken refrigerator, one that was broken from day one, and hiding behind a warranty expiration date. I called who they claim is the head of all customer service, but she would not speak with me and the receptionist told me someone else is actually the head for my region. I do not want to speak with a regional head, as this is a matter that Vikings Chief Quality Officer needs to be made aware of. Viking if you care about your customers you will have someone contact me immediately to remedy this horrible situation.

Last night our Viking oven decided to self ignite, which resulted in a 911 call (electrical fire). The oven was off, and had we not been in the house, or in bed, then the situation could have been much more serious. I contacted Viking directly (this morning) to report the incident, but I am not entirely convinced that Viking is really that concerned - in fact the response was somewhat casual. They were more concerned about whether the warranty was valid.A colleague of mine had a similar issue a few weeks ago - oven (a Viking) self ignited. Again, this resulted in a 911 call. I got the impression that Viking arent too concerned, however, I would like to use this review as a warning to other Viking users to check your oven - make sure you know how to isolate the gas and power to the appliance - make sure your smoke detectors are working - make sure you have a fire extinguisher and is rated for an electrical fire!

Everybody talks about how good of a stove the Viking is. I just fell in love with the ranges. When I purchased it, I love the fact that it had the griddle in the middle. I never had a range like that. Plus the dealer was pleasant, straightforward and very helpful.

My overall experience has not been very good, not with the Viking range itself, but with the servicing and the people that I had to deal with. The door does not close all the way, so the light has been on for almost a year. This is pre-COVID and I’ve had so much trouble trying to get a service call. I was bounced between that it’s still under warranty and then it’s not under warranty even though I bought a service contract. Also, I kept getting passed between the service contract people and the corporate people, so I kinda gave up. The light is finally going out, but my point was that because the door doesn’t shut all the way, I don’t know that it’s properly heating the interior without the heat escaping. I’m sure it takes a screwdriver and a small adjustment and I would’ve been happy.

I love the quality of our Viking range. I like how adjustable the burners are, while my wife likes the oven. She does a lot of baking. She also likes the way the range looks, and thinks Viking ranges are of higher quality than others. Our experience has been good so far. So, I would recommend them.

After two repairmen from two different companies offering to repair everything from the motherboard to the seals (for the same stated problem) and spending over $1500, I still cant bake cookies that dont turn into rocks as soon as they cool. No one has heard of this problem (they suggested the $5 inside thermostat which I got). Everything seems to check out but it is like all the moisture gets sucked out of really small items like cookies when cakes do fine. There must be something also wrong with the uneven heat because 2 roasted chickens had to be pan fried (with 8 guests offering suggestions) after 1.5 hrs of cooking at 425. I hate this oven. Anyone heard of this desiccating cookie problem?

I had a recommendation of Viking Ranges. I also love to cook and wanted a professional oven. The oven is a bit of learning curve in terms of induction cooking and convection cooking, so I’m kind of working on that. I understand it’s better technology but most people don’t want to learn anything new. The range does boiling within 60 seconds, and it’s a hard-boil. Also, the team at the Viking dealer was excellent. They helped me and went out of their way to explain the induction and all the different pieces.

Viking has always been one of the top brands to buy in status, quality and functionality. I’m 63-years-old and I’ve had Viking for 40 years. I just purchased a range for a second home, and I’m satisfied with the quality of the product. The whole package is good. The quality of the stainless steel and the knobs too. They also moved up to LED light, which is nice. I am a builder in Manhattan and I do some high-end residential and commercial work. I am not a cook but I recognize quality when I see and work with it. Viking is one of the brands that I would always recommend.

I am almost certain that my Viking Range was not installed properly. I have a video recording when its in convection mode and it sounds like an airplane taking off. Theres something thats not right and I have to figure that out. I don’t know if it’s a defect from Viking or if it was something that happened during the installation. Nevertheless, my initial impression of the cooktop is that its fabulous and it has really high output burners. I love the way the range looks too. Still, Viking Ranges are extremely expensive so the quality better match. This range was $9,000 and it doesnt even have a timing feature on it.The contact at Best Buy that helped us with the purchase was very good and very attentive. But the installation was a miserable experience. The people who came who had to be certified Viking installers didnt appear to have any special skills nor abilities. They were private contractors, not Best Buy employees. Now, I have to call in Best Buy to send someone to check the installation. Still, Best Buy did a good job representing Viking Ranges and was very knowledgeable about the products features and functions while I was purchasing.

The Viking Range has met all of my expectations. Its quality seems fine and I like the ranges appearance.

The range came with our house and the quality is not very good. It is not self-cleaning, which I dont like. It cooks food. But they can upgrade the design. It’s a large oven but its insufficient to put two standard sized cookie trays side by side. So you get this bigger oven but theres no benefit of the oven, only the benefit of the extra burners on top. We had to get an extra oven. Maybe their top-of-the-line models are better. This is an entry level model but its still a $5,000 oven.Its three years old and its already had two service calls. The warranty is only two years. The oven wouldnt light and the burners on top are sporadic in their lighting. Ive had cheaper ovens that are way better. I’d never buy another Viking. The service people were great to a degree. They were responsive. They came out and they charged me for the replacement pieces. They were gonna look into whether they could get a courtesy warranty on another part, but they never followed up. The people at Viking themselves who I contacted because there was a recall on some of these ovens confirmed my recall was not there. Even though I found some other parts that were not adjusted correctly at the factory and I had to pay to have the service guy readjust them, they said, “Thats too bad. It’s out of warranty.”

I like the aesthetics of the Viking Range and the way it fits in the kitchen. It’s also decent quality. There are higher-end ones but I’m not one that’s gonna spend that kind of money, and even this is overkill. But this would be a better choice. Also, at the time that we bought it, there was a rebate on the range with the hood so that also persuaded us a bit.

Viking double oven ved0207css - I am writing this review in search of a remedy. In hopes to be able to amend my experience to 5 stars! Residential estate has all Viking Professional appliances down to four fridges, range, oven etc. All other appliances work fantastic! This leads me to a double oven that has been causing some issues. The lower oven will not heat up. The fan will command on when it is turned on but will not do anything else. Not sure where to start. Please help Viking. I can explain in more depth if needed. Thank you in advance for your Time. Lets make it 5 stars soon.

I was so happy when we bought our beautiful (blue!) range and fridge in 2011 for our weekend cottage, which is only important because they did not even have daily use. Within the first 2 years the fridge started leaking, the ice maker broke numerous times, the drawers cracked (replacements were hard to find and ridiculously expensive) and now the temperature cannot be adjusted and everything in the fridge freezes. The range is no better. The temperature is uneven, one knob came off, the doors (both) came off their hinges. Now only the small oven closes properly and I have to lean against the large door to get an accurate amount of heat. I’ve spent hours trying to find somebody to fix these two items. When I did, they charged a fortune and the repair lasted no longer than a few weeks. Since about a year I have given up and am living with the expensive mistake I made 9 years ago. I’ve tried contacting Viking directly but they were no help either. I will never buy a Viking again.

We got all new kitchen appliances (5 pieces) w/ Viking Professional Series in Feb 14. We started seeing rust on the fridge doors, handles & cooktop knob settings are unreadable. They say it is not cover under the 3-year warranty.

I build houses and I recommend Viking to all my customers. However, I didnt like the range that I got from them that I bought from Nebraska Furniture Mart. The handle on it broke and they sent out a service guy to fix it. I took a video with my phone of exactly what was wrong so there was no reason for them to come out without the part. However, the guy from Viking still came out without the part that he needed. Then, two months later, he came out with the part and fixed the unit. For three months, I had to go without my middle burner thermostat controller working, which was unacceptable for a $7,000 stove. Ive given you guys countless customers when I build homes. How am I going to be able to recommend Viking after the experience I just had?

7 years ago we built a house with all Viking professional kitchen. We have had trouble with every appliance!! We are on 2nd refrigerator and 2nd ice maker and now the ice maker has died again. No repair in sight. First time the ice machine broke we were w/out it for 4 months! Hadco ruined the hardwood floors. Now we are without ice again. We want another brand ice maker!!

We like the features in our Viking refrigerator and how it looked. It fits in the whole kitchen. Our experience at the dealer was fine. Id recommend Viking.

We liked the Viking refrigerators weve owned for the last 20 years. So far, the quality of our recent purchase is good and I like the way it looks. I just wish its cheaper.

My wife liked Viking Ranges because of its quality. The last couple of ranges that we bought were not Viking and we didn’t like them. We bought our Viking Range through a retailer in Tupelo. We’re happy with it but we have an issue with condensation coming from underneath when we’re running the oven. We paid extra for this trim piece on the bottom that goes on the front so things wouldnt go up underneath the stove. Then the hot air coming from the oven is causing that water to condensate and drip out. Also, the fan is really loud for the convection oven.

Our 36 wide Professional 36 model Viking Range wouldnt hold the correct temperature and required six (yes 6) visits by the repairman to correct the problem. One might suspect that the repairman didnt know what they were doing, but its actually quite the contrary. They started the process by trying to eliminate the most commonly occurring problem(s) first, then moved on to the more complex issues. Bottom line, during the course of the multiple visits, the repairman said that it takes them an average of 4 to 6 visits to get Viking products working properly!!! (If I produced such an inferior product at my company Id have been out of business by now.) One big problem that still needs to be addressed is the obnoxiously noisy fan that Viking provided, to keep the oven cool enough to not melt the mother (control) board. Nothing like a roaring oven fan in the background when youre trying to have a quiet dinner conversation, eh? Personally, Id never buy OR recommend Viking to anyone, as the quality of their product is way beyond mediocre. Oh, almost forgot to talk about the problem were having with our Viking double door refrigerator, where when you close one door, the other pops open!!! Nothing like having quality (and pretty darn expensive) products in the kitchen to come home to every day, eh?

Unit kept freezing up. After 4+ service calls and after talking with a technician that knew his stuff, he told me unit has a design flaw. Does not have a good defrosting system, it totally relies on turning itself off for a period of time, where most good systems have the warm refrigerant gas reverse through the system to defrost.

I used to have a Viking oven so I trusted Viking and that was why I bought the Viking range. My husband ordered it and everything was smooth. The range is a great product but the stove-top is heavy. I clean it after I cook but once I touch the water on that, it gets rusted easily. But that’s the only thing I don’t like. If I purchase the next one, I’m going to buy something thats easy to take care of.

We bought a house that needed to be updated and remodeled. We decided that the one thing we would splurge on was kitchen appliances. We purchased a range, hood, and dishwasher from Viking. From the moment we began the install, we were disappointed at every turn. For starters, the company sent the wrong metal bracket that attaches to the underside of the hood where the exhaust pipe attaches. It took them THREE MONTHS and three tries to send the right piece!The woman who answered the phone at Viking was useless and it took my husband days to of calling to get someone who could answer questions on the other end of the phone. When they sent the first replacement piece, we called the installer and had to pay him even though he couldnt finish the install because it was the wrong piece. When the right part finally arrived we had to take the hood down and start all over again. The customer support? As far as Im concerned it was nearly nonexistent. The oven itself doesnt seem to be regulated properly. On a 350 degree setting, baked goods bake too fast or burn. Im 62 and Ive baked all my life. Its not me, its the oven. And trying to slowly simmer on the stove-top? FORGET IT! Everything boils away. The dishwasher is another story. It was part of a package deal and now I know why they were practically giving it away. I have two college degrees and I cant make this thing operate properly. No matter what I press when I open it after a cycle everything is wet. The other night my husband started the cycle before we went to bed. When I woke up in the morning it was STILL RUNNING. I am so disillusioned with the products but even more so with the VIKING Company itself. I would never recommend this company to anyone. AT these prices one would expect consumer service to be stellar. Instead I felt as if they resented our calls. SHAME ON YOU VIKING. I was so happy when the appliances arrived. Now Im thinking of selling them.

We were limited with space and size and since Vikings one of the ones that fit in it, we decided to choose this brand. We know that its so good. In fact, weve had Viking in other houses and my mother-in-law also has it in their house in Montana. The quality has been excellent. However, were having some problems with the ice maker either because of the way it was hooked up or were not used to it. Also, I like the look of it. So even though we had to go with one of the smaller ones, its a gorgeous refrigerator and its doing its job.

We got a nice Viking oven and my wife wanted a Viking fridge next to it. Ive had many fridges in my life. But with this fridge, they’re coming out the sixth time to try to repair it and they’re kind of slow to get it. I threw out two batches of food. I had ruined my cabinet and my floor since it leaked water all over it. I have asked Viking if they can fix that or if I have to pay for myself. The whole kitchen is brand new. This fridge came in a year ago with the whole brand new kitchen, new floors and new cabinets. I have never had a product this bad in my life. I thought I would be paying for quality but either I got really unlucky or something else is wrong.

I’ve been a Vikings customer for many years and I like the quality of their products. I went through a kitchen showroom to buy their refrigerator. It works and keeps our food cold. It was a great experience overall.

We had Viking Refrigerators in our last house. So when we renovated, we wanted to have it again. The quality of the Viking refrigerator has been my favorite and it has been good. I got a French door refrigerator with the freezer on the bottom. We worked with the appliance place and I thought the interactions I had with the Viking team were great. Id recommend Viking.