Our home is new construction and not our permanent home. We plan to live in the house 50% of the time. We moved in October 20, 2020. We purchased all Viking kitchen appliances and mind you this is our first Viking purchase and will be our last. After the first use of the stove top, it started rusting. The front panel and the back vent panel. No chemicals were used to clean. All I used was dawn detergent, water and a microfiber cloth. After contacting Viking we were told that we have a 90 day cosmetic warranty so they are willing to replace the parts that are rusting. Huh??? The oven had not been used or the oven door had not been wiped down. The microwave or dishwasher had not been used either at this point. So Viking was to just replace the parts that are rusting and Im to hold my breath that nothing else rusts in the 90 days or it will not be covered. Am I the only one who thinks this is unacceptable?I told Viking that stainless steel should not rust and so quickly. After submitting a request to Viking for a replacement range, management declined my request. I bet if “management” paid $7000 for a range and it rusted the first time they cooked, they would not find this acceptable. I will never buy Viking again and their customer service stinks. I’ve had to call Viking every time because they do not call back or follow up.

I paid over 5K for this American-made range (ordered March 2018). I expected the quality to be top-notch. Not only does the sheet metal have stress cracks, many screws were loose and stripped out, the unit is not square and fits the space like a rhombus, but the door wont even close right. A third-party tech looked at it and simply commented that hed seen much worse come out of their factory. The side panel overlaps the rear panel, so that the gas line wont fit in the slot described on the installation diagram. This extra piece had to be trimmed off by me! The porcelain coating is abraded on one of the 3 grate supports, and the grates themselves had numerous casting flaws that had to be ground down, or additional severe scratching would have occurred. Burner assemblies are stamped China. The oven cycles about every 2 minutes, and when it does only runs for about 8 seconds - I understand that this means the temp. is more stable, but also feel this contributes to shortening the life of various components. Ive partially blocked the ridiculously large vent holes, which helps considerably. Im still waiting for the 24 high shelf - ordered 7 weeks ago - still on back order. After contacting Viking, I received a nice reply that theyre going to forward my concerns to their quality control dept. How does that help me? My advice - try another brand. It seems Vikings quality control is currently non-existent. Maybe Wolf?

We purchased this range in December 11 and took delivery in January 12. It has been nothing but headaches. The oven would not keep temp. I discovered assembly error and its not repairable. Control knobs reach 330deg. The range was replaced. New range oven needs fix because its not keeping temp. Knobs again reaching 330deg. The new range was delivered without the fan retrofit to cool knobs. This was a known problem! Oven again was not maintaining temp. Repair guy has just left and hes starting to feel like one of the family. Home office (Mississippi) does not return phone calls. We do not trust this range!

The kitchen was already here when I bought the house and the person that lived in it before I did recommended the Viking Refrigerator to me. Its a good overall appliance. From one day to the next, it stopped cooling. The main machine was frozen and thats why the cooling could not get to the fridge. But now its all fixed. I love Viking.

We like that Vikings were brushed stainless. So, that fits with our current appliances. They have a nice, clean, sort of no-frills look. We got the ceramic top mostly because we dont have any venting in our house, and it would be a real rigamarole to put in. We would have preferred the gas range, but so far, the ceramic range is working really, really well for us. Its easy to clean and it looks nice all the time. It works like a champ, so were really tickled with it.The Vikings dealer was wonderful. Everybody was very knowledgeable, and they understood our specific constraints. Once we saw the Viking line, we really wanted to stay with it, and they were able to match us up with what we needed. We also purchased a Viking dishwasher at the same time and I registered both appliances. During the registration, there were a couple of numbers missing from serial numbers that didnt match up. That was a bit of a hassle, and I couldnt really complete the registration online without some help from tech support. But overall, Im very satisfied with Vikings.

Ive owned Viking Range products before in my previous home and the quality of the product is very good. Their ovens are also awesome.

We researched Viking and Wolf, and we decided to go with Viking. The sales rep at Best Buy kind of talked us into it when we went and started pricing out and looking at all the different merchandise. Then when we heard that we could get a 5% cashback by purchasing them, that was the determining factor. The look of our Viking range is stunning. We love how it cooks everything evenly. We bought the range and we bought the French wall oven. We like both of them. Weve been trying to clean the wall oven and we are a little confused on that because you put water because it’s a steam clean, and it’s just different than what were used to how an oven cleans. My husband put some water in it and then turns it on to self-cleaning. It just didnt clean as much as we thought. We bought the hood, the range, the wall oven, the microwave and we have been waiting six months for a fridge and freezer that we purchased as well. But I left a message this morning because I have not received any of my rebates when I went online and did all that. I called at 9:00 and I chose mountain time because we live in Colorado, and they said that they were closed, but it was almost nine oclock and I havent heard anything back. They have not returned my phone call, too.

We purchased a newly built home and had all Viking appliances installed. The range puts out good heat but the oven is definitely malfunctioning. It cycles every minute no matter what temperature you set it to so if I am baking something that takes 2 hours, Ill hear the igniter click and the flame come on over 100 times. I dont know if its because the flame is reigniting so often but the smell of gas is so strong. Also, the door gets so hot you cant even touch it without wearing an oven mitt.All of these make me afraid to use the oven. I called Viking and theyve sent out the same repair person twice who told me that the cycling every minute is normal and the door is supposed to get hot because heat radiates. I understand heat radiates but it shouldnt get so hot you can burn yourself. What happens if children accidentally get close to the oven? I also dont understand why for a supposed high end oven, the temperature cant be maintained for more than a minute when the flame goes out before it reignites again. And since its cycling every minute no matter what temp you set it to and regardless if you leave the oven door closed for 2 hours (yes, we tested it with the door closed for 2 hours to make sure we werent losing heat from opening the door), it doesnt seem like the cycling is temperature related at all.When I call Viking, they tell me this is NOT normal and a repair person needs to come out to make adjustments. Theyve sent the same repair person twice who insists this is normal. I called again today and asked for a different company. The same person has been scheduled to come out tomorrow, wholl likely tell me again that this is what I have to get use to with this oven.This oven is a hazard. Youll either be afraid to use it or youll end up burning yourself or inhaling carbon monoxide fumes. I had to turn the oven off yesterday because I got a terrible headache from the fumes. I am writing this to advise everyone to not buy a Viking. Also, now it is documented that these issues existed in the event something bad happens.

My Viking Refrigerator seems pretty high quality and well-built. Im impressed by the aesthetics and how it fits its space. The other feature was a light that turns on and off slowly. Its nice to have a little touch. But, getting it delivered was a huge pain. We told them specifically that we have a driveway thats not going to fit a large truck. They showed up with a semi-truck and they had no way to unload the refrigerator. Three weeks later, they came back with another truck. It took several tries to get the delivery right.

I had my stove about 10 years...broiler burner doesnt turn on, could not control flame in front left burner - it flamed out. Viking said I should replace valve, about $100 - that didnt work. Then they said it was an outdated stove for parts. I removed orig. valve and cleaned it with brake cleaner spray - works perfect. Cost? $3.00. Broiler still doesnt work. I give up...never again with Viking.

We bought a Viking refrigerator in 2005 and since then we had nothing but problems with it. It started with leaking water and damaging our floors and continued with changing 3 ice-makers in it which we still have problems with. The water dispenser freezes frequently and recently the door hinge is getting loose, not closing properly. We are afraid of injuries in case it comes off (as it has happened to other owners) and what makes it worse is the companys rude and nasty attitude when contacted. I would never buy another Viking appliance and hope there was something I could do to be remedied for all the hardship that me and my family have endured. If anyone has a lawsuit against them I will be glad to join.

We recently remodeled our kitchen and purchased a full set of Viking appliances. They were installed in early November 2016. Shortly after install our wall oven started getting an F3 error (totally out of commission). We called Viking and waited more than a week for a response. Once I spoke with the repairman, he said, Im not sure why Viking provided you with my contact info. I dont support your area. Were on the Eastside of Seattle in between 7 large metropolitan areas. This happened two more times before we actually got connected with a repair company that supported Viking and our area. The repair company came out, and had to order two parts. The parts took more than 2 weeks to order so consequently we had no oven for the holidays. Two weeks after the parts were installed, the same issue (error code F3) happened again (completely out of commission).Again, called Viking; no response. Called the repair company that helped previously (they are great, btw) and they came out and now ordered the same 2 parts and have to wait until 2/23 for them to be delivered (today is 2/14). I asked Viking about what happens next. They said, they are not sure why Im upset with them... They have to go through this process for the warranty. After they reinstall these parts for a second time and if the error comes back, then they may consider extending our warranty. They may consider? What about replacing the oven for one that actually works? How long are we supposed to live without an oven. They dont care. Moral of the story; dont buy Viking. Not worth the money and they provide terrible customer service.

I purchased a Viking range for my home. I was reading the reviews and I just went for a try. The Viking dealer was very helpful, and everything went well on the installation. The quality of the range is very good. I’m happy with it and I like everything about it.

I had one gas stove and I wanted something that was a quality electric. Originally, I was gonna go with a Frigidaire and I knew they have ones that have a dual oven and maybe even a little pizza oven. But when I saw what Viking had to offer and the kind of deal I was getting, I went out of my original price range and got the quality product. I knew the quality and the reputation that they had. I also liked the features and the style. But when I looked at the unit, it didnt look like the door was squared up. So I called it in to have them come out and adjust the door. I almost hated to do that but Viking is the Mercedes of ovens. I spent that kind of money and I expected everything to fit right and be squared up. When the technician came out, he took pictures of it, documented it and figured out what the problem was. It wasnt the door. It was the bezel, which he ordered. But he had also tried to see if there were ways that he could fix it without having to do it, but he couldnt. Then he came back another time but they had sent the wrong bezel. It didn’t fit because it didn’t have the right number of holes for the knobs. So he’s gonna come back out again and it will eventually get fixed. Its taking a little while but thats okay. It took a little while to get the oven built in the first place too. I was on the waiting list with the manufacturer first and then with the company I bought it from. I also got free shipping, which meant that the range took weeks to get here but that was okay. Besides, the company is backing up their product and Ive got a lot of respect for the company so far. If they keep the guy coming out here until the unit gets fixed, there wont be any problems. So far, I am happy. The range is very impressive. The idea is that this is not gonna be a throwaway one. The other one that came with the house was 17 years old and it hit the trash can. But hopefully, this one will last for many years and it’s one that’s worth repairing if something goes wrong. I also got a backsplash and a Viking dishwasher, and a friend of mine took a picture of the setup. He got a bunch of likes on Facebook.

We have seen Viking in new houses and we liked the look and the reliability. Our range was delivered last year and we installed it a couple of months ago. Its heavy but we got it moved in all right and the installation was easy. We switched over from electric to gas and we really like the gas stove part of it because it feels industrial. Weve been real happy with it and the only issue weve had is a light bulb that burned out. We havent had anybody locally to come out and repair it yet. Weve been trying to contact the people at the place we bought it from or the local shops that work on Viking but we havent had heard back from them. They suggest we dont replace the bulb because its still under warranty, and so were waiting.

Our new Viking Fridge is awesome! We love the bottom freezer option and extra shelves the new model has that our older model did not have. Our little boys are now able to access yogurt and drinks independently and that is a huge bonus for mom!

I’ve called Viking Range several times for various questions since we bought a house with a Viking built in refrigerator. Unfortunately, the previous owner did not leave any of the user manuals behind and unable to locate the model & serial numbers. Hope from customer service and Stuart from the service side were a huge help. I was able to find out when my refrigerator was made and some of other mechanical information I needed. Our refrigerator is just over 20 years old and beautiful. Love the simplicity and clean lines. I would never have gotten this type of support from any of the mainstream appliance companies which I have tried in the past with other kitchen appliances that I have owned.

I had a friend that had Viking appliances and we really liked the appearance. It was something that we were interested in. We liked all the great things we heard about hem too. With our Viking range, I like the quality and the way it distributes heat. But when our range was delivered, there were tapes inside the two glasses and we still have those in there. Thats something that somebody is coming out to look at and they will take it out from there.

We bought all new Viking appliances for our new home 4 years ago. After spending $20,000 on them we have had nothing but problems. The refrigerator has quit working 4 times and the latest estimate to repair it was $2,000! The dishwasher has quit twice, the microwave twice and the stove has been repaired twice. The only thing that has been trouble free is the gas range top. Dont buy Viking. It is junk!

I have a double electric built-in oven approximately 11 months old. The temperature has never worked properly, and in August, I had a technician come out to regulate the temperature. In the process, we realized the convection feature did not work properly in the top oven (and later also in the bottom oven). After two trips to regulate the temperature, the technician also ordered a new fan for the convection portion. Shortly after that, we told him to order a bottom fan as well, as that was not properly working either. He called and told me the fan would take three weeks to arrive from the factory. I asked if it was in China, and he said no, he got parts faster from China than he did from Viking in the Midwest!!I had bought the oven from Albert Lee Appliance in Bellevue, WA. I called their service department initially to complain about the temperature, and they put me in touch with the local technician, who is excellent! I never had any follow-up call from Albert Lee to see if I was being taken care of. As time progressed, and the parts had not arrived, I again called Albert Lee service, and later the salesman I bought the oven from to ask for their help. The salesman referred me to to his service department, and they said they would look into it. After three weeks, and another call to the service department, I have never heard from Albert Lee.I finally called Viking, and after three re-routings of my call, was connected to the rep in Southern California, who told me to call the Northwest rep. He returned my call the next day, and promised to get the parts overnight so my oven would work. After a week and a half, and no parts forthcoming, he called and said he would replace the oven with a new one. He did mention receiving an email notification about bad convention fans in wall-mounted ovens (which I knew from three weeks prior from the technician!). At any rate, I am now awaiting a new oven (no delivery date yet). I would NOT recommend Viking to anyone based on my experience with their sloppy, untimely repair issues. I do have a Viking cooktop, and am happy with it, but hold my breath if something goes wrong with it after this experience. Also, I would not recommend Albert Lee Appliance to anyone, for their lack of customer care, and general lack of any follow-through on customer complaints. They sell and forget, it seems, so I will buy there no more.

I went from electric to gas with the Viking range. Aside from wanting gas, I liked the looks of it and the knobs. Theyre big and theyre easy to use. I like the sliding rack too but they should have two of them in there and not just one. Also, when we got the range home, the convection oven did not work. I didnt know it for a while because I didnt use it. But Viking was really prompt about getting it taken care of and getting a man out here to fix it. Ive had it for a couple of months now and everything has been great so far. We also bought the microwave and the convection on it didnt work. Because Viking dropped the ball on that one, they just ordered us a new one and sent it out instead of having the microwave repaired. Theyve taken care of us really good.

We moved into our custom home in September 2010, in which we have a Viking refrigerator (36), a Viking freezer (36), 48 Viking range, Viking grill and a Viking range hood (over the grill). Every Viking appliance has already been repaired at least once since September of 2010 except the range hood. The latest repair was to the 36 freezer for which Viking charged $362 to replace a PCB assembly, stating that we were out of warranty. Their customer service team reads a scripted you are out of luck statement and definitely leaves you with the impression that they couldnt care less! This is high end price, low class service! Stay away from Viking. Problems might be inevitable, but for the spend, you should expect someone who at least gives you the impression that they are listening and are making an attempt to assist!

We liked the Viking refrigerators weve owned for the last 20 years. So far, the quality of our recent purchase is good and I like the way it looks. I just wish its cheaper.

At first, we were thinking about Thermador, but the package that Viking offered with the microwave at the time coaxed us to go the Viking route so that we could have a Viking range and microwave. Were very happy with the range. It cooks phenomenally and bakes pretty evenly, which is really great. Plus, the way the dials light up at night looks pretty cool. But my favorite thing is the blue lights that light up under the lighting on the external part of the range.

I bought a refrigerator and a freezer from Viking Refrigerators because of their reputation. My favorite feature is the built-in lock. However, Im not satisfied with them because of the issues that were having and theyre coming tomorrow to fix them. The drain at the bottom of the refrigerator doesn’t drain correctly so it fills up with water inside below the meat compartment and sometimes it runs onto the floor. On the freezer, were having an issue with the icemaker. The service was the only contact I had with them. Our conversation went fine but the only problem was that Im in a rural area. I had to wait six weeks for them to come over to where this was located to do service. That part has been a bit of a hassle. It was frustrating just because of the service issue.

We were looking for the type of professional oven and knew Viking had a good name. We looked at the other ones, too but chose the Viking. The quality is a little bit shifty and could be better for the price. I’ve already had it serviced back in November because the oven wasn’t starting for me right away. However, the repairman came just two weeks ago, that’s how long it took me to get service. We live in a very small rural community and it was very frustrating calling Viking. Also, the oven is a little small for me at times. Other than that, it’s fine and I really like it.

When we went to shop for appliances, the first time we saw the model from Viking Refrigeration I had already considered it. I did some research. It is supposed to be a quality name and it was a model that was on sale. It was affordable and would do a good job for us. The refrigeration is fine. The retractable filter is what I like best. But then I was a little surprised that we would have problems with the water dispenser and with the tube in the back of the ice maker so soon after we bought and installed it. Fortunately, we had to have it replaced under warranty. Overall, weve been very happy with Viking.

I always wanted Viking appliances. I love to cook, so it is a brand that was instilled in me that is quality and a professional kitchen. Initially, I should have looked. I went to Best Buy to look at them, but I ordered these online, and I never really tested them out. I like certain things that I bought, but there were certain things I don’t like. I like the refrigerator because it’s large. But I’ve seen others that the inside interiors are better made, more stylish, and the placement of the shelves are a lot more intuitive than the Viking. The doors and the bins are fine. It’s just the placement of them is not as functional as we thought it would be. We like the soft-close doors but we didn’t expect it to be so small inside being a 48-inch. We thought it’d be a lot larger because we had other appliances like LG or Samsung, and those were standard-sized, and they seemed to have more space. I like the Viking because of the aesthetics. It’s a beautiful refrigerator. But in terms of functionality, it’s just plain-Jane. It’s a $10,000 fridge so I was expecting more. It’s a 48-inch refrigerator, and its freezer is tiny, unfortunately.

Weve always wanted a Viking range but just never got around to getting one. We finally did and we chose Viking over others because they used to be the gold standard. We thought that the Viking Range was a good one and I had a buddy that loves it too. I like the gas stove/electric oven option, its the best of both worlds. I also love the quality. I thought I had an issue with the oven not being temperatured right and so I called the dealer. They came out immediately and it was calibrated properly. I was very impressed by their responsiveness.

We installed all Viking appliances when we built our home. Thinking we had made a great decision on a high end appliance line. It has been very frustrating dealing with these appliances. The dishwasher stopped working and it was more to have it fixed than to purchase a new one. The double ovens have been running 75 degrees high after a year. After many expensive service calls they still are not fixed. The double sided refrigerator has been replaced once and the current refrigerator freezes food that is in certain areas of the refrigerator as well as we cannot regulate the temperature in the freezer, causes food to thaw. We have had many expensive service calls with no success in resolving this very frustrating problem. Viking appliances are beautiful but there is obviously a serious problem with their products.

I was looking for a range and didnt want one with all the bells and whistles. Viking Range was the cleanest and the simplest range I saw. I liked the fact that the Viking dealer was a private showroom, it was very nice. They had a lot of other models and stuff that I could look at. Plus, there was no high-pressure sale. However, I have two concerns for the money that I paid. One is the grate on top. The little rubber feet keep breaking off. My understanding is that the only way to fix that is to buy new grates, which is absolutely ridiculous because the grates are perfectly fine. The second is I had to have them repair the blower fan in the range. Again, I think that for the money I paid it would last a lot longer. Its still under warranty but I shouldnt expect that. I am disappointed in the grate rubber stops and the fan blower, but I love the cooktop.

Ive had a Viking before in my old house but Ive had this new fridge for three weeks and so far, Ive had nothing but problems with it. Everything I put in it, either in the vegetables part or the upper part, is freezing. Everything in the back is freezing. Even though it is cheaper than what I had before, no one will wanna spend $5,000 on a fridge and have problems the very first day it gets there. It doesn’t make sense to have that. And when I called in, the customer service gentleman that I talked to was not nice at all. Then Ive had to wait three weeks to get them to fix it. The technician is coming out tomorrow though and the company Viking used was really friendly. It was nice. But it doesn’t feel good to spend $5,000 and find yourself with problems and trying to figure out to fix something. It’s a little disappointing.

I researched on the website a while back and to me, Viking products were outpriced out, so I didn’t care for Viking at all and I was looking more into BlueStar and Wolf. But then this year I went to Best Buy and I saw the Viking range, and the customer service guy there, Cary, started telling me about it. I was looking at it and ended up buying it. And I was surprised because I never thought I was gonna have a Viking. But I love it and I’m happy with the customer service. Now the only thing is the cleaning portion of the ceramic part where I can’t get some tough stains out. And customer service doesnt have anybody that I can call and walk me through it or give me ideas. I have to look on the web, and that’s the only bad part.The baking feature of the range is great but it’s a little bit slow. If I have a cake that is a 30-minute cake, the baking time goes close to an hour. I love to bake and a pound cake is supposed to be 45 to an hour and 15 minute and Viking goes close to the two hour time. The oven turns off and it comes back on, so baking takes longer. I may be doing something wrong but I don’t press the button for a convection oven. So I’ll ask the technician when they come. The dealer in the Pacific Department at Best Buy was an excellent help and Viking Ranges is excellent. Go ahead and purchase one if you can do it.

We were remodeling our kitchen and we wanted to upgrade all of our appliances so we did get Viking for everything. However, the refrigeration portion was faulty so we called our warranty and they did replace it. Its now working fine but thats not expected when you spend that much money on a refrigerator. It was a bit disappointing. For a week, we had to figure out how we were going to store food. We ended up having two technicians come out because they didnt communicate. It was a bit of a mess but its over and Im glad.

We went into a showroom and we had a choice between Wolf and Vikings. I didn’t like the way the Wolf looks and I like where the griddle is on the Viking so I chose it. The reps were very nice and helpful. I had a service called on the range before I had it installed and they came out right away. It looks good.

I was a little intimidated by this range coming from my flat top electric. But, its easy to use. Its accurate, the oven heat up quickly. My only qualms are that there is no audible tone when the oven has preheated and there is no clock and/or timer. Its a beautiful piece of equipment though.

We saw at Best Buy that they had some Viking Ranges along with some other commercial brands. My wife was interested in a gas range with a black porcelain top. It came down to styling for us and we ended up with one from Viking. We like the appearance. However, Best Buys people really didn’t know a whole lot about Viking. Viking had a promotion going on with their commercial ranges where they provided a free dishwasher. Because we didn’t buy the professional line, we couldn’t get that promotion. It was a little disappointing ‘cause the stove we bought costs as much or more than the original professional model we were going to purchase. We’re also having problems with the Viking range as the oven hasn’t worked from day one and weve had it for over a month. We have an open service call right now and we’re waiting for parts. The service guy was out once but he didn’t have the right parts. He has to come back and hopefully, itll be this week. We had a Samsung top-of-the-line Chef Collection gas range in our old house right before this Viking range and it caused us nothing but grief. It’s a little disappointing for us to move up to Viking, which should be a higher class, and now we’re having problems with our brand new range. My wife likes the heat control of the Viking range, though, and that it simmers much better than the Samsung did. She loves the cooktop. At this point, the Viking range has a great appearance but questionable reliability.

Im very disappointed about the service department. This problem started in December and until now it is not solved. They ordered the wrong parts 3 times. Executive Appliance say that Viking kept sending the wrong parts. I lost a lot of money throwing away spoiled food and at this point I really need to be compensated for that and I dont believe that this fridge is going to be fixed. It should be replaced.

My wife decided to purchase a Viking refrigerator because she likes high-end stuff. The units refrigeration is fine, but I’m a little disappointed that we had to request a replacement for some of the drawers because they were cracked. The drawers seemed to get damaged very easily because of a quality issue. When they sent us the first replacement, there was a problem. So, we had to request another one. Nevertheless, there was no difficulty getting ahold of the Viking contact. We are also disappointed that we cannot retrieve ice or water from the door or water, and that the door is squeaking. Overall, Im not sure if the amount of money we spent is even the value. I could’ve done fine with a Kenmore.

After I bought Viking appliances, Ive been having problems, and the products are less than two years old. In the first year, we had a problem with the dishwasher. Something went wrong. But they came out and fixed it. Then we had a problem with the refrigerator. The heater for the ice maker didnt work, so there was water pooling at the bottom and then flat out. They came and they changed the heater one time. Then a week later, the same thing, water was coming out again. They said there was some piece over there that was missing. I was disappointed. A $10,000 refrigerator, and within two years, we have problems. For products like these, it should have a longer warranty than one year. But I like it. It has all the features that I need. Its a stainless steel finish but it has a scratch. Theres a stainless steel repair kit that I have to get to polish it back to before.

Ive known about Viking Ranges for years. I wanted a six-range top, so we went out and look at them at ABT and they seemed to have the cleanest look. They had somebody who comes out especially for Viking who was very knowledgeable. When we first got it, it wouldnt go on properly so somebody came out and adjusted it. Then when I clean and put the pieces back together, one or two of the jets would flare. Also, when I put it down on low, I get this ticking sound which means that the gas is not coming through properly. It is also a little crowded, so I have to remove one rack to get anything big in. But other than that, I really like the quality.

We like the quality and the features of the Viking range. We worked with a local dealer to purchase one and everything kind of worked as advertised. Weve had our range since November and the quality is very good. I like the way the burners work. However, it is difficult to adjust and calibrate the oven. It seems like the temperature is off on the oven and there’s no information in the instruction book on how to do that. Also, I didnt know that they were gonna change the range. I should have done some more homework as a consumer. The oven is not very deep, too, which is a disappointment. Still, these are just a couple of minor negatives. In general, we’re very pleased with our Viking range.

We learned about Viking from a friend and she told us that there was this Viking refrigerator on sale, so we went and purchased it. We were in the middle of building a house and decided to go with the range and the dishwasher after that. We had to get a contractor to put in the dishwasher and after he put it in, the seal that sealed the door of the dishwasher when you run it had been flipped over or creased, but he was able to unfold it and he tried to work it back. Then, the icemaker on the refrigerator never worked, and we’ve got water lines coming to it. The guy seemed to think the whole icemaker was bad or there’s a solenoid or a switch that could be out.We also have two eyes on the range that havent worked. One wouldn’t ignite at all, while the other ignited 20% of the time. When the appliance people came out to look at them, they had to order the parts and I needed to call Viking in order to see if I can get that under warranty. It was brand new when we got it. At that price range and for the quality, we were expecting a bit more attention to detail and less issues, especially not have something wrong with all three of them. Still, we like them. They work well, and theyre nice. My wife’s also enjoying the range well and I like how quick it heats up. It’s good. I would recommend it.

Viking Ranges is all over and I know it’s a very good range so I went with them. Im happy with its quality and I like their six burners. Also, I’ve never had a gas oven so I’m happy with that too. The people I bought the range from was Ferguson, and I had some issues when it was delivered. There was a part where the oven door shut and we couldn’t get the light to go off. I had to call Ferguson, then they had to notify Viking so they could come out and fix it. It was evidently a factory flaw. It took about a couple of days to get someone out. Nonetheless, I had an excellent experience. I would encourage my friends to seriously consider purchasing Viking appliances.

I purchased close to $30,000 of Viking appliances. I bought two under cabinet refrigerators, wine coolers, a cooktop, a built-in microwave, and built-in oven, but never had a problem with them. The main problem was the refrigerator as it constantly broke down. We were very dissatisfied with it. We had to contact their technician three times to come out and fix the problem. But their repair guys were always good. They came with the knowledge of what the problem is and they fixed it. We also had a very bad experience with their dealer Pacific Sales at Best Buy in San Jose. They kept blowing me off even if I purchased extended warranty. They told me I have to contact Viking directly. Why did they sell me the extended warranty if they will not cover the problem?

My husband is a builder, and he always thought that Viking Ranges are more expensive than others. But the lady at Best Buy called and said they have this floor model line. We were getting a new range, and I love to cook, so I was like, Sure. However, for three weeks I didn’t have a range and it was a big mess. There seems to be a big disconnect on the Best Buy part of Viking. In summary, don’t buy a Viking from Best Buy. It started last September 22nd and it was awful at first. Best Buy would not get someone out here. They didn’t even know they sold us an LP. Apparently Viking misstated it. Best Buy couldn’t say why it didn’t work and then when they figured it out, the sales girl said they were getting someone because they kept telling me its really hard to get a Viking tech. It was out for two weeks. I also had a Best Buy warranty and they told me that it covers Viking. I called the Geek Squad. The day they came, theyre like, We don’t service Viking ranges and I still don’t have a clear answer on that. The manager was supposed to get me whether or not the Best Buy warranty covers Viking and they still don’t have an answer yet. Once the manager got involved, he saw how I upset I was. At first were going to convert the range but they couldnt.The techs involvement helped. He said, Its either buy a Viking LP or gas or you have to take the whole oven apart to convert it.” That ended up being a no-go. That weekend, he got me a loaner and that’s when they said, “Were just going to get you a new range.” Ive been using it and I love it. The front right burner is boils water fast. My least favorite feature though is it doesn’t go real low even on simmer. It still boils. The low setting is not like I put it on and let it go without worrying that its going to burn, which is weird. When the oven stops working that day, Im like. Its coming up to Thanksgiving. What if it stops working? But a girl called me and she must have set up a tech because I got a call from someone and theyre coming.

Viking Professional Microwave VMOC205WH - Purchased this $1000 microwave as a Christmas gift for my wife in 2010. It replaced a 20 year old microwave (that still worked). Will not pop popcorn to this day. My wife noticed a place in back that looked like rust a couple of years ago. It has progressively gotten worse. I finally contacted Viking and told them that their stainless steel (inside) was rusting. I was given a Viking service center to contact. It had started sparking inside at rust occasionally. The tech came out and said he was not going to charge service charge because it was obviously a manufacturer defect. Stainless steel is not supposed to rust. He took photographers and turned in report to Viking. I called Viking and they said they needed photographs, to which I replied, the tech has already sent them. Approximately two months later, I received a call from tech service center (not Viking) that Viking was waiting for receipt. I contacted the store that I purchased the microwave and after much searching, found invoice and forwarded it to tech center who sent it to Viking. Their response was it was out of warranty. I had a 20 year old $200 microwave that performed well, yet this top of the line Professional unit didnt make it two years and then would not stand behind their product. Getting ready to replace stove and refrigerator. Guess which brand that will not be considered? Very disappointed. The place where I purchased unit said that Vikings service was horrible. I can certainly testify.

Poorly constructed. Gas ignition/temperature control does not work and has never worked. I purchased my range in 1997. Since then I have replaced the bi-metal gas valve 5 times and the two bake igniters 4 times and broiler igniter once. At present the right burner does not go on unless the gas valve is tapped manually with hammer or butt end of screw driver - so looks like the igniter or gas valve or both are no good again. Also, the oven door never closed evenly, leaking heat. It leaks enough heat to have burnt the exterior finish off the door. One of the oven door hinges has been broken for ever. The oven temperature is always inconsistent. The control knobs, since new have been loose with a lot of play in them. The oven floor is deformed/cracked from the heat of the burners. The wall panels are loose and sloppy and impact the sliding in and out of the racks. Viking does not offer, never has offered support, but rather will refer you to a service tech that does not understand how to get the gas range to operate properly. Dont buy it.

Were really glad we went with a Viking range. The only thing is the instruction manual could be a little bit better. The oven has a little light when it comes on and when we set the temperature and the light goes out, that means it has reached the desired temperature. It doesnt say that in the manual. Other than that, everything is working well.

Ive seen Viking ranges and other appliances and knew they were more in professional kitchens. And then, I was at Best Buy and they had a model there. I got their refrigerator because the way it was built. The layout of the interior had separate sensor controls for bins inside the refrigerator. I also like the way the freezer is set up on the bottom, and the adjustable shelves. So far, its good and Im completely satisfied.

I owned a 4-burner Viking range back in 2005 and they were good. When we built our house, we tossed back and forth with other ranges. But we went with Viking once again. I couldnt settle for something else and it seemed like I was settling if I got something different. I like the different top for the broiler. We use it daily and were very happy.

Viking support has been good. There were a couple of issues with my range when it first arrived but they found somebody local to repair it. They found time on the schedule, fixed my range, followed up and they came back. It was all positive. We really like our range. But it should have arrived without any problems.

We liked the looks of our Viking refrigerator. The exterior is very nice. The drawers are cheap for the overall quality of built. But other than that, we’re satisfied. We bought our Viking at a place we know and we had a very nice experience.

My husband ordered a Viking range for me as a surprise birthday present. The service people that we paid to do the installation were horrible and didnt know anything about it, and so we ended up having to do it ourselves. The range is good and I like the easy clean. None of my stuff seeps down in the burners when what I cook overflows. However, the range should have more of the easy slide racks because the ones that arent are too small for the oven. Also, when the oven is on and I would turn it to low, the flame on the two front ranges would go out. The two outer knobs would also turn with a resistance. So Viking is replacing the oven.My husband is waiting for someone to call him back for our inconvenience. Since were getting a new stove, we hope we can keep the easy glide rack as compensation for our difficulty because this oven is not cheap. I would recommend Viking with reservation. If they don’t take care of the issues I have right now and I have to keep calling, then I will get Better Business Bureau involved. I would really not like to because this is a very nice birthday present and I was very happy with it.

My wife and I just replaced our Viking side by side with a Sub Zero side by side. Boy what a difference. During the warranty period the service tech was out to our house about once per month. The Ice Maker didnt work in that it dripped water into the ice tray and formed long hanging icicles which made it almost impossible to open the ice drawer. The screw mechanism that forced the ice into the ice crusher would fail on a regular basis so we could never use our machine for crushed ice. The rubber seals on the doors began cracking early on preventing a tight door closure. The plastic drawers and shelves began cracking as well. Since almost all of them began cracking at the same time this was more of a poor materials issue than a one time problem. The machine has only one compressor which cools the freezer. There is a fan between the freezer and refrigerator that blows cold air from the freezer to the refrigerator to keep it cool. This means that everything on the top two shelves of the refrigerator were usually frozen. The compressor failed and since the freezer and refrigerator were on the same compressor we lost both. The control panel on top of the machine was basically useless in that it had a useless bar led graph rather than a digital numerical display to give you a relative estimate of the coldness setting in the freezer. When we replaced this Viking with a Sub Zero it was like being reborn. All of the design issues we suffered with the Viking are absent in the Sub Zero, including the single compressor issue. The Sub Zero has two compressors, one for the refrigerator and one for the freezer which are isolated from one another. The Sub Zero has easy to use numerical controls to independently set the freezer and refrigerator temperatures to a resolution of one degree, air filters to remove Ethylene gasses produced by stored vegetables, an internal on/off switch to power up/down the machine for maintenance or cleaning, and it has what looks to be a reliable ice maker and water dispenser design. The other issue we had problems with is that it is difficult if not impossible to find a Viking certified appliance repair company when you live in a remote area. The closest Viking certified repair company was 100 miles away. This creates huge problems, especially when the warranty expires.

Our Viking Adventure. In 2012 we started planning for a major remodel to our home, and part of this was gutting and updating the Kitchen. One of our choices for the kitchen update was an 8 burner (6+griddle) gas and electric range. We had always been Thermador and Sub Zero people having used these products with no issues in two previous homes for 25+ years.Viking had always had a big reputation in the range market so we decided to try one of their products and in early 2013 we purchased a new Viking range from Setzers Appliance in Ocala, FL along with other non-Viking major appliances. The range was installed in fall of 2013 by a professional installer, along with all the other appliances, at a charge of 250$ per appliance. Initially we were thrilled with the new toys but then the igniters on the range had to be replaced. This was covered under warranty. Then the doors started sagging and wouldnt seal. Viking tried to fix this on two occasions but the issues never did get resolved. Then the small oven wouldnt maintain temperature, often being off as much as 100 degrees. The range was still under warranty and they attempted to fix this... they got it close but it never did work reliably. There were several service calls over the next few years, all documented and covered by warranty covering mainly issues with the ovens not working properly. We also had a very... irresponsible and grouchy, shall we say? local service person in the Gainesville, FL area.In August of 2018 the small oven again started not maintaining temp by more than 100 degrees. We called our local service man and he gave us an appointment time a week from that day... which he missed. We called him after the no show and he said oops, I forgot.... be there by 1 tomorrow. He showed up, turned on the oven, borrowed a thermometer and said the bad news is you need a new control board and it is 600$. We told him to hold off until we contacted Viking and he took his check for the service call and headed down the road.We contacted Viking and the service rep said to have the tech email him the info on the range so he could see if Viking could do anything despite the range being out of warranty because of the extensive list of issues on the service history. We called the service tech and he said he was driving and would call back for the email address when he got back to his office. Never called. Called him a week later, again, driving... will call back when I can. Never called. This went on for almost 6 weeks before we contacted Viking again and laid it all out... he was very helpful and said, Send me all this in writing and I will see what I can do and try to find you another service tech. After a month or so it boiled down to sorry, nothing we can do including apparently the inability to even provide another service tech in all of north Florida.We are now pursuing getting the range repaired on our own and with a rather bad opinion of our 13,000.00 Viking range. It may be petty but I take some small pleasure in knowing for a fact that at least three other couples purchased products from other makers after hearing about our experience over the last few years. So, while I know there must be a reason for Vikings reputation over the years I and my wife are... less than impressed.

My Viking refrigerator broke. We moved in to a brand-new house and the refrigerator started making a loud, fan-like noise and started dripping water. I called Viking and they gave me the number of a place for repair people but those guys still havent gotten back to me and it has been a month. They call me and tell me that theyre gonna set something up but then they never call back with an appointment. We have brand new Viking appliances and spent a lot of money on them. Ive never been able to use my steam oven because it didnt come with a drip pan. I called Viking for that and they told me that its on backorder and that I would have it in three weeks. That was three months ago. I like the way my Viking appliances look but when they break down, theyre impossible to fix. I have better luck with my other appliances. I had a GE Monogram before and there were no problems. If I had a problem with it, their repair guys would be at my place the next day. Still, my Viking refrigerator which has a full fridge and a full freezer has held a lot of stuff. I can put three weeks of groceries in it. I recommend Viking for the look but Im not happy that their stuff was really expensive and now they arent working already.

We installed a Viking range, wall oven and microwave in 2006. In the first few years, we had to repair the range for not igniting properly and the wall ovens thermostat. In 2011, the thermostat on the wall oven stopped working (twice now) as well as the thermostat in the range. This is not a thermostat that is just a bit off. It is so off that they make the ovens unusable. We have been trying to install working thermostats since September 2011.First, the part was back ordered for three weeks. Once installed, it did not work. After three subsequent visits from the appliance repair company, during which, technicians at Viking insisted via phone that nothing was wrong. That repair company found it necessary to hand it on to the distributor, as they had no confidence that Viking could even provide a thermostat that would work. They agreed that the thermostats were broken, but wanted to charge labor, even though we were within the labor warranty guarantee. I wrote the owner of company with a complaint but there was no response.Now, the distributor is refusing to come out again saying that they were doing us a favor by coming out the first time. They did us a favor? Horrible, horrible product and horrible, horrible customer service.

After spending almost 10k on a professional refrigerator, it failed within 2 years. It then took 10 days for a repair technician to come to the house. I have a garage refrigerator that is still working fine after 20 years. Totally unacceptable. Viking is trash.

We purchased a new Viking all refrigeration unit and it has been nothing but trouble. Ice forms on the back wall and around the fan unit. The fan started to make a terrible noise because it was hitting the ice. Hadco (the Viking rep in Florida) has sent repairmen a number of times, but the issue is still not solved. It appears to me to be an engineering problem as there is no positive seal when the door closes. This would allow humidity to build up inside the unit. We have used Sub Zero before, but the Viking unit appeared to be better designed - it is not. I am in the process of trying to arrange for a replacement refrigerator.

A friend of ours referred Viking Ranges to us, and it’s probably the best product and we like it. It was easy enough to use. The filter on the fridge isn’t working properly and I hear a buzzing sound every now and then. I called Viking to let them know and I also replaced the filter, but I still hear that buzzing sound, so I don’t know if that’s an issue that they have. Still, Viking is good.

Our Viking range has been pretty good and I like the griddle top, but weve had three times now where I don’t know if something is wrong with the board or the plug. It just stops working and we unplug it, put it in a different plug, and it still wont work. We had someone working on the washer and he was here three weeks ago. He said he was going to look into the range, but I haven’t heard back from him so I need to call them.

I wanted a more professional range and for the price, Viking offered the most features in the budget that I was comfortable with as far as PTU, capacity, and self-cleaning. Testing was not offered by similar brands in this price range. The cooktop is great and the baking has been great. It was quick to get it from the company that I bought it from but I wasn’t thrilled with the third party delivery service they had. But it’s all fine. I’m happy with it so far. Viking accommodates different budgets, styles and features so it’s definitely worth looking into.

There was not a Viking dealer close to me in West Virginia. So I bought a Viking gas range in Maryland and I paid to have it shipped. I had it for a few months now, but the oven quit working. I had it repaired five times and every time it died, it was the same part. Finally after about a year and a half, Viking offered to give me another range and another warranty. I got the same model but a year newer. They had the rollers on it where mine didnt. I used it for six months but the oven quit working. It was repaired twice, but what they decided after the second time was that it needed what I call a torpedo fan that would come on when the oven got hot and blow on this little electronic part that kept dying. It was repaired once after they put the fan on and in June of last year it died again.After about a year and a half, the store that was sending a repairman to me from Pennsylvania went out of business and all of a sudden I didnt have a repairman that could come. So Viking made arrangements with Bridgeville Appliance in Bridgeville, Pennsylvania to come and service. Each time that I had a service, I called up and then in two weeks the guy had come and sometimes hed have to order a part. The guy came from 15 miles away and when he looked at the stove, he had no idea how to attack it. I dont know whether they paid the guy or not but it was under a warranty. When the second oven died last June I told them, I absolutely wanted my money back and they did not offer me that. I told them, I do not want the same model. Ive had two and neither ones worked. They then emailed me and I talked to somebody in Mississippi. They finally put me over to somebody who offered me four models. I told them, I would be willing to pay a normal fee to upgrade but I wasnt going to pay the full price. I chose a gas top with electric oven and it was finally installed last December. So its been six months without an oven. Right now, the oven is still working but I havent used it a whole lot because Ive kind of got away from using it. But Its been almost three years playing with this.Viking honored their warranty but the first product I bought was not even self-cleaning. It was a basic stove and I dont think they had enough installation around the oven to protect that because that electronic part sat on top of the oven underneath the burners. And when they had to repair, they took the top off, different repairman did different things. After four or five repairs, you get a little disgusted. They kept telling me that I was the only one who had the part was dying. But that didnt make sense. There should have been a recall. When they put that little torpedo fan blowing on, I could hear the little fan go on.When they brought this last oven, there was a $6,900 and some dollar price tag on it and I only paid about $4,000 for the first one. So, they really upgraded me. Ive got really good service with the repair, except sometimes, getting someone here took a time. Each time the oven broke down, I had at least a month or six weeks without an oven. I was more without than I was with an oven. So I would not recommend this product.

I bought a Viking refrigerator due to the warranty on it. It works fine and I like its aesthetic features. However, I dont like the filters since they need to be replaced more often than I would like. Also, I made superficial dents in the bottom freezer drawer. It’s not noticeable, but I have to replace that single front panel so that I could get rid of it. The panel costs $1,650, which is more than half the cost of the entire refrigerator. Viking uses an outside manufacturer for that piece, and they’re ripping anybody who needs to replace that because they figured they need it. Its absolutely absurd and highly annoying that it’d cost that much money to fix the little dent.

My designer recommended Viking, and weve already had two problems with it, so its really not my most favorite product in the world. Some type of sensor froze over and it lacked control. I had to throw all the contents of the refrigerator and freezer twice. Its been repaired now. But it took over a week to get it fixed. I would not buy a Viking again.

Ive had the range for over a year and the only issue I’m having is servicing for things. It’s been making some noises and banging, and some of the dials aren’t adjusted. I called a couple of times and sent in a couple of requests, but I couldnt get anybody in my area. Im in Edgewater, and apparently, theres nobody that services any part. So thats going to be worrisome.

Viking has quality in its name and it was on sale at the store so I bought a stove that is a combination convection and a radiant oven. The quality of the construction is good and the oven works well, but the durability of the trim and details is poor. The grates have a little rubber piece that plugs into the bottom of it that separates from the range-top that it sits on and those have started falling out. I called Viking and they said that those were only covered by a 90-day warranty. I was pretty displeased about that. I talked to managers there and they wouldn’t stand behind their product so it left a pretty sour taste in my mouth. I thought that they needed to take this seriously. I was shocked by their willingness not to stand behind the three months when this company has such a good brand reputation. And no one seemed to really care about it. I never felt that they were really well tuned in to the customer.

I am in the midst of a kitchen remodel. When searching for a range, Viking was definitely the brand at the top of my list. We were in Best Buy one afternoon for something unrelated. I went over to the range section of the store to browse, not knowing that Best Buy even carried Viking. As I walked through the aisles I noticed a white Viking Range. It was beautiful and fit my kitchen design perfectly. When we asked about the range, we were told it was returned by the customer, it didnt fit their design. So we purchased it immediately out of box. Last week, my contractors brought it into our home and installed it. Right away, we realized it was not working properly. We were told when we bought it, there was a two year warranty. I made a call to customer support. They patched me through to a technician who thought the issue was air in the gas line. We ran the range several times, following his instructions, and it still did not work. I called back to customer support and was told I had to register first and that takes 24 hours. I registered the range and called back the next day. I was then told the product was registered to someone else. The rep said he had to do some investigation and called me back. Turns out my warranty is expired because the customer who returned the range registered it and this had occurred two years prior. That was their final answer and they did nothing to rectify my issue. So, now I sit here with a Viking range that does not work in my brand new kitchen. While we are pursuing Best Buy to resolve our issue, I feel that the help I receive with my issue was unacceptable, given the price and reputation of the product. I will never look at another Viking product.Updated on 07/05/2018: We bought an “out of box” Viking range from Best Buy. We were told there was a 2 yr warranty - that was Best Buy’s error. When installed, the range did not work. After calling Viking Customer Service 4 times, I gave up. No one called me back. I called a Viking certified repair place and paid to have them come out. It was going to cost $1700 to fix my NEW range. AND, the technician recommended I return it as it looked like it had been taken apart. I did as he recommended and bought a different brand. I will NEVER buy Viking again.

I was going through my documents when I purchased from Viking and I’m trying to figure out the process because I need the refrigerator to be fixed. For six months, it has been working well. However, for the past two months, it’s freezing the fruit even in the refrigerator. I tried to change the settings, but it doesnt change. Overall, I like the refrigerator. My daughter has the sets of Viking in two houses. I got the good feedback from them, which was why I decided to purchase. The dishwasher and the hood are working fine and I would recommend it. But I’m not sure about the refrigerators because I started to look up reviews online and it looks like that its a common problem about the temperature of the refrigerator. So, Im not sure what the problem is with mine.

I had a Jenn-Air range but I didn’t like the way it cooked on the gas. A couple of my cousins and family members have Viking ranges and I also researched on them. I liked the reputation that I read about them and bought a few things - a range, a washer and dryer, and a refrigerator. The Viking range is much better. It cooks much faster. It’s of good quality but the only thing I’m having a problem with is the grates in the oven. I can’t get it in and out easily. It sticks. Also, they didn’t explain clearly that I bought the non-self-clean oven. They didn’t go through everything for me. They didn’t tell me the ins and the outs of each of the ranges. If I could exchange this, I would get the other one.

The quality of the Viking refrigerator is not great. One year later, I’m buying a new refrigerator. But I wouldnt buy the same one again. The ice machine is frustrating and at times, it makes loud strange noises. And the freezer often frosts over. I reached out to Viking and they said there was nothing more they could do.

Viking was the one recommended by the sales representative at Best Buy. Also, I checked some reviews online and it was so good. I wanted to try a new brand and I decided I wanted to get that one. What I like the most is that the fridge is very spacious. More than a regular one. However, I had to call Best Buy because it stopped working. They fixed it for free because I had it for less than a year at that time. So, I had my doubts but it has been working fine since then.

I wanted to get a really good refrigerator that would last a long time. I know Vikings top of the line products and so weve purchased refrigerators from them. Our first one had a water dispenser on the inside of the door. When we tried using the dispenser it wouldnt work as the water line kept freezing up. We ended up getting another refrigerator but a different model without a water dispenser, which is what we really wanted. The second one worked fine and then it stopped making ice. A service guy came out five times, replaced the ice maker twice, replaced the track twice and he said the water line was fine but he couldnt understand why its not making ice. So hopefully, this third refrigerators a charm. I hope it stays working and it seems to be fine. It makes some weird noises sometimes. It probably has something to do with the water line and the connection for the ice maker. But other than that, its producing ice. So far, so good.

Were happy with the range but the purchase experience was not without difficulties. Immediately after installation, three warranty service calls were necessary due to faulty wiring on the convection fan and broiler ignition failures. The issues were not due to shipping. The stove came with a list of quality control checks but obviously, the factory is hasty in final QC. Its a pity because the build and design are so nice. Checking its operation at the factory would have revealed the problems and saved everyone a lot of inconvenience.

Viking was running a special so I bought my range from them. I got a free under-the-counter microwave which is what I was needing at the time. I was redesigning my kitchen. I like the range and Im using gas instead of electric. Its been good except for the main door. Whenever it closes, it doesnt always turn off the light so I have to push it close a little harder.

I’ve seen Vikings advertisements in home building magazines and I went with them because of the expected quality. The stove and the microwave-convection oven were delivered dead on arrival, and it’s now six weeks so Viking’s trying to figure out if they’re gonna replace them or not. They’ve had three technicians out and I have not heard back in two weeks despite repeated follow-up attempts. The interactions are fine, but all the parts unfortunately are on backorder and are parts that they don’t stock. And there’s no definitive timeline for when the parts will be in stock. Every time I call the call center, they say I’m supposed to expect a call from a director or BT level that can make that decision. And they keep passing along the message, but I do not get a call back. I spent a ton of money on these appliances and it’s very unfortunate that the service and quality aren’t there based on my experience so far.

I purchased the 3 Series Freestanding 30 Gas Range from Guler Appliances in Rockford, IL. Very shortly after beginning to use the stove the problems with it became very apparent. The fan began making grinding noises shortly after the oven reached temp and continued through the entire cool down process after the oven was turned off. The oven does not hold temperature and is regularly at least 60 degrees off, and after it preheats the heat continues to decrease. This makes it pretty hard to bake multiple batches of anything. The first batch overcooks and the second batch barely cooks. Its ridiculous.The convection oven does not cook evenly. The batch on the left side of the oven overcooks and the batch on the right side undercooks. The purpose of a convection is even cooking. When on any baking setting the bottom of the pan overcooks whatever is on there (cookies, scones, etc.) even when moved to the top rack. The burner knob on one of the burners is almost too tight to turn. It does not turn smoothly. The original repairmen came out and told me this was beyond them. Now Viking is taking their sweet time seeing if they can remedy the problem starting with a new motherboard. Great way to spend $4,500!

Ive had a great experience with Viking. The quality of their products is very nice plus I really like their sales guy. He was very helpful and he really sold me on their products. The delivery also went well. I like the way we can add panels in the refrigerator. It looks like our cabinetry.

Weve heard about Viking from friends since we moved to the US. The realtors also recommended them and told us that they were good for the reselling of the house. So, we went with Viking for their reputation and we bought a built-in refrigerator from them. We love its looks and the lights on the side, and how spacious and practical it is. A repair has already been done on it because there was a problem with the accumulation of ice in it, but that was dealt with promptly and professionally. So far, everything has been great with Viking.

I like the industrial look of Vikings products. Plus, a family member of mine recommended Viking. We fell in love with the brand and I purchased one of their refrigerators through Best Buy. While its a little overpriced, I liked the glass shelves. I like how the fridge looks really built-in how its encased and fits the spot. I also like the durability of the fridge. When I open the doors, theyre sturdy and heavy. I cant allow it to close on its own though. I have to hold the handle. The installer told me to make sure I dont slam the unit. It closes quite quickly but its okay.

Viking’s dealer was very helpful when I called them. All warranty work was approved and I was supposed to have them repaired through Viking. But, I am still waiting for the repair people to call me back and schedule my next set of repairs for the gasket of my fridge. Also, I am waiting on Bob’s Repair who was supposed to contact me to repair the stovetop that needs to be regulated. I called at the end of September and I have been waiting for about three weeks. That aside, I like my fridge although the stainless was a little heavier. I am happy with my Viking appliances and I would recommend them.

Its a New Year but I have an old and all to common complaint about a Viking Professional 36 Dual Fuel Range with an electric oven Model VDSC3676BSS. The ignitors for the gas range did not work when the stove was installed in 2007. They were replaced under warranty. Four years later, the spark module has failed again. I can see from all the post that this is far from unusual. I cannot recommend Viking appliances to anyone. Quite the opposite. Save yourself money and trouble and buy another brand.

My Viking dishwasher is terrible, but my oven has been great. It has been perfect and I love it. I like the looks of it too. I can set most of the pots and pans on there without them being crowded. Its sturdy and Ive really enjoyed it. I don’t necessarily know how to clean out the vented area and that’s the depressing stuff that I don’t like about it. On the other hand, my dishwasher is like an expensive drying rack and Viking doesn’t know when theyre going to get the parts to me. I would love it if it works just like the oven did. Our countertops are being replaced, so I have nowhere to wash dishes right now. The other thing is when I tried to register my appliances online. It was just really weird. For whatever reason, the model numbers that are on the appliances has to be entered differently. I had to call in the center because there was one too many numbers are not enough but their staff was super nice.

We love our Viking Refrigerator so far. The size is great because it is a really tall one. And of course, side by side is good. The only thing is that the side door where the butter is held, on occasion, if I put butter in there whatever keeps that door closed isnt strong enough and it pops open and the butter falls out every once in a while. But overall the refrigerator is restaurant quality, and Viking is professional. And when I originally mailed in the warranty and I had to call because I have the wrong address, whoever helped me there was wonderful.

We built our new house in 2015. Purchased a Viking range, microwave, and dishwasher. Within one month, the dishwasher door pulley broke. Took 3 months to get repaired and the door actually ended up breaking so we had to get a new dishwasher. That took another 2-3 months. Our new dishwasher has now been repaired twice, and is once again malfunctioning. We had the repairman out over a month ago and still no new circuit boards have arrived. I would love a refund and would trash this dishwasher. We have had zero issues with our range and microwave, but very upset with the price point and quality of the dishwasher. BUYER BEWARE.

Viking Refrigerators has a good appliance. It gave me good refrigeration and I like the overall sleek look of it. I was satisfied where I purchased it from. The gentleman that helped me was knowledgeable. He also found the product online because they didn’t have it in the store, so he was incredible. However, on the delivery of the first fridge, the item was damaged and we had a huge issue with that. Their customer service or delivery people gave us a really bad time, but Best Buy went over and above to rectify the situation, so I do appreciate that. It was very close to the holiday and it was supposed to be delivered at a particular time but it wasn’t, and so they gave us a temporary fridge to refrigerate my things.

I saw the Viking refrigerator in the store and I liked the way it looked. I liked the way the handles were. It pretty much had straight lines. Weve had it for a couple of months now and we love everything about it. It’s the first time weve had a bottom freezer. Before, we had a side-to-side which my wife and I both hated. Because with the side-to-side, at least at the time that we had it, you couldnt even get a pizza a box in there. Although there was an issue with the trim kit that we got, I cannot brag enough about Viking. When I called to report that problem, they put me in touch with the right person right from the very beginning. I took pictures of it and sent it to them then they looked at it and got right back to me. They said, “Guess what? You found something we didn’t know about. We actually have a problem with the manufacturing and so we’ll get it corrected. He said they would get another one sent right out to me and he did. Even after I got it, I got a phone call, following up, to make sure that we got it. They could not have been better.

I liked the way the Viking Ranges looked. It’s great and the quality is good. I’ve used the range a bit, but I haven’t used the over part as much because I have a wall unit and I tend to use that a lot more, and it’s Viking as well. And in comparison to what I have, the range is fantastic. There’s more surface space and it’s easier because I can put all my pans on top. I love it and it heats well. Although they’re expensive and I’m paying for the name, I like the idea of Viking. We had looked at a store and then my husband found a place online. He compared the prices and there was a better deal on this place online. So he ordered them online. Also, our interactions with the Viking reps were fine and the lady was nice.

I bought a refrigerator from Viking Refrigerators because of their reputation. All the competitors had worse reviews. But right now Im not happy with the unit we got because we had a couple of washers fell out. Weve contacted Best Buy from which we purchased it about it and they sent out a technician to fix it the first time. I have yet to hear back about fixing it the second time. Also when it got delivered the doors are misaligned. Best Buy told us that they would take care of it for us but its been two months. They cant seem to send out a certified Viking technician. We also worked with someone whos certified to fix Viking and he told us that the fridge is probably on its way out and that we should consider buying a new one. But I like the brightness of my Viking refrigerator.

Viking had a professional-style model that would fit in the space that I had versus having to cut out and build new space for the size to have a built-in look. However, the quality of their refrigerator was not great. It doesnt close wonderfully and Ive had issues with the seal. But the team at the Viking dealer has been excellent. Theyre very helpful in getting all these stuff for me.

When I went to a store in Chicago, the place had all different brands and competitors of Viking, but I was sold on Vikings reputation. The salesman was very helpful and knowledgeable of the Viking product and that made the experience very easy for me. Plus I had a deal going on at the time where I could buy a type of package that fit well because we were remodeling our kitchen. Theres been a couple of little issues, but when we have had them, theyre on top of it right away. The first issue was when the icemaker went out and the second one is that the door on the range is screwy. I have a guy coming out today to service my range so the service has been great. Hopefully its not a big deal and its under warranty and everything is fixed and again, well be very happy with our purchase.

10 years ago we did a remodel of our kitchen and game room after saving up for eight years to pay for it. I convinced my wife to purchase the Viking refrigerator over the Sub Zero which she really wanted. She had purchased a Viking range at our old house which she loved and we moved it to our new home. After it and the new refrigerator were installed I felt that it was perfect and I was proud of the fact that we were able to afford such a nice kitchen. Well soon after we had problems that everyone here has had and more. I have been holding back from blasting Viking on the net for a while. Tonight we came home to see water stains in our game room ceiling, coming from the kitchen upstairs right under the fridge. I followed the water line through the drop ceiling up under the fridge. All good, no water or leaks from the line or connection. Then I notice that the drip pan is MELTED completely and is stuck to the floor like TAR. So if you are reading this and you had over heating/thermostat and coolant leaks and ice buildups and gasket replacements and hinge recalls and numerous service calls. YOU better check your drip pan. Did I mention that I work for a moving company and bash Vikings name everywhere I can. Imagine moving furniture for 8 years to pay for this.

We like the quality of Viking. They had a wall oven, the French door design, and both my husband and I fell in love with it. We compared it to the only other product out there that I'm aware of that had a French door wall oven, which was GE, and it didn't compare as far as quality. We've had our Viking installed in November of last year and we have had several issues, but it they are all being resolved. The wall oven had a heating issue where it took too long to heat up. There was a panel that just got replaced this week, and that is not working. And then on the range, the glass in the oven door slid around a little bit. It took a while to get this issue resolved, but we have just found out they're gonna replace the entire range.

I built a new home about a year ago. I decided to stick my kitchen with what I thought was high quality appliances. I spent over $25000 on a Viking professional kitchen. Been having issues from day one. First, my 48 fridge freezes anything on the top self. After multiple service calls the tech admitted this was an unrepairable design defect. Today my fridge stopped cooling, nice for a $12k appliance. Also, the fridge door squeaks and is out of alignment just from ordinary use. Second, my oven broke the first time I used it. Took about a month to get it fixed, the first time. Couple of months later it broke again, took weeks to fix this time, same defect. Also, the oven has an annoying function that keeps a loud fan running in it to cool it down after each use, takes about 30 minutes each time. So imagine sitting in your open kitchen, serving a freshly baked dinner, then having to listen to something so loud that you feel you have to speak over it. Poor mechanical design and poor quality, wish I could return them.

Two year old oven breaks down 3-4 times - We purchased their top of the line double oven range. Within two years one of the ovens has stopped working. Viking has sent out two companies to fix the issue, but one has refused to take on any more Viking range service calls because they cannot obtain parts from Viking. Thanksgiving was very disappointing because Viking was unable to supply the service company with parts even though the service call was place in September. We were told that Viking was doing inventory; therefore, was unable to send out the parts. After contacting Viking, the person I spoke with stated that the service company should not be sharing the information with me. It is now December 4 and still the parts have not been shipped to the service company. Yes, Viking has beautiful appliances, but they are not dependable. We will never buy another Viking product again.

We have a Viking refrigerator that is 7 years old. It needs a repair in the water filter. First, it was hard to find someone who would repair it. The servicemen I called would not touch it, due to Viking not sending parts in a timely manner or not having parts. Thank goodness the retailer who sold our kitchen appliances to us will stand by their service!! They are going to try to repair our refrigerator without the part. Viking DISCONTINUED the part for a 7 year old refrigerator!!! We found this out after waiting one MONTH for Viking to let the retailer know. I have an entire kitchen of Viking appliances... I am so bummed. These appliances were supposed to be top end. Buyer BEWARE. Our local retailer no longer carries Viking due to these problems.

The quality of our Viking Refrigerator is good. We like the customized controls and the icemaker. The one thing is that the refrigerator door makes a squeaky noise when we open and close.

I was so happy when we bought our beautiful (blue!) range and fridge in 2011 for our weekend cottage, which is only important because they did not even have daily use. Within the first 2 years the fridge started leaking, the ice maker broke numerous times, the drawers cracked (replacements were hard to find and ridiculously expensive) and now the temperature cannot be adjusted and everything in the fridge freezes. The range is no better. The temperature is uneven, one knob came off, the doors (both) came off their hinges. Now only the small oven closes properly and I have to lean against the large door to get an accurate amount of heat. I’ve spent hours trying to find somebody to fix these two items. When I did, they charged a fortune and the repair lasted no longer than a few weeks. Since about a year I have given up and am living with the expensive mistake I made 9 years ago. I’ve tried contacting Viking directly but they were no help either. I will never buy a Viking again.

The construction manager who helped us through the renovation recommended Viking and I was familiar with the company itself. As a profession, I have dealt with them professionally for hotels and restaurants. I knew the brand and the quality has been very good. However, I have issues with the dishwasher because it takes two hours to do what a normal one does. Also, the keyboard is not customer-friendly. There are a lot of buttons to push and usually, it takes a while for it to get to the program it needs to be washed. On the other hand, I love the refrigerator, oven and microwave. I wish the ice maker is larger but everything I have is good and I just have to master using the dish machine. The Viking dealer did a great job. They walked me through, helped me to get a credit line and delivered when they said they were gonna do it, so I was very pleased with them I appreciate everything Viking has done and I will recommend them to friends.