Im a contractor and Ive put in appliances a few different times. I also put them in the last house that we remodeled. On that one, we went all commercial-type appliances and I had lots of problems with those. Unfortunately, the refrigerator went out three different times. And the installation of the dishwasher was crazy. Ive installed probably a couple of hundred dishwashers before but for that particular dishwasher, I had to do some modifications and stuff on it to get the water in. If Im not mistaken, these dishwashers are made overseas.But the only frustrating thing that weve really had with the appliances has been the microwave. The LED lights have gone out. And the same is for the dishwasher. So the repair person who came out ordered new panels for both. He said it may take up to a month to get the parts. But so far, weve been really happy with the oven for the price that we got it for. The other one was about $8000 and it was 48-inch range. But now this one, its a cheaper designer line. And the service has been good with it. Its not the dual fuel. Its all gas and its cooking great.

Last night our Viking oven decided to self ignite, which resulted in a 911 call (electrical fire). The oven was off, and had we not been in the house, or in bed, then the situation could have been much more serious. I contacted Viking directly (this morning) to report the incident, but I am not entirely convinced that Viking is really that concerned - in fact the response was somewhat casual. They were more concerned about whether the warranty was valid.A colleague of mine had a similar issue a few weeks ago - oven (a Viking) self ignited. Again, this resulted in a 911 call. I got the impression that Viking arent too concerned, however, I would like to use this review as a warning to other Viking users to check your oven - make sure you know how to isolate the gas and power to the appliance - make sure your smoke detectors are working - make sure you have a fire extinguisher and is rated for an electrical fire!

We owned all Viking appliances in our previous home. We had about 14 years of experience with the range, hood, refrigerator, dishwasher, and wine fridge. Weve just started remodeling our kitchen here in Texas and purchased a Viking package here as well because of their reputation and the quality and the look of the appliances. We were comfortable moving forward with Viking again though what we got were kind of different products than what we purchased before in some ways. The range we had was a double oven and was kind of super high end range. This time, we have a stand alone LPG all-steel cook top and then a wall oven. I like some of the improvements theyve made to the product line. The cook top is much easier to clean than the more commercial style we previously had.We went for a French door refrigerator this time which got the freezer above and has two French doors. The whole refrigerator unit is really good and convenient. It fit in to the opening we have perfectly at the right depth. Everything about it is also pretty first rate. We are happy with the refrigerator and with everything but one thing I have is on the packaging of the product particularly on the refrigerator. When the installers came to install it, they spent forever trying to take the protective material Viking uses over the stainless steel off. They never got all of it off and I can still see some of the adhesive that was used to hold it on there even though Ive used stainless steel cleaners that were recommended.We did the purchase from Pacific Sales which is a brick-and-mortar store in Austin and is apparently a subsidiary of Best Buy. However, the experience was not good with Pacific Sales and horrible with Best Buy. The whole delivery process was a nightmare. We love the products and we had no issues with the installers that Best Buy used, but the length of time the scheduling took and the constant lack of information and the change of information were not good at all. I would probably never buy from Pacific Sales again. When we first started looking, we went online and found vendors that would ship the appliances to our home for free and no sales tax because they had no brick-and-mortar presence in Texas. But I thought of paying the extra sales tax which was substantial just to have that local touch and that good quality customer service which couldnt have been farther from whats the reality.The Viking Range Corporation needs to know that when a customer decides to buy a Viking products from Pacific Sales, which is Best Buy, theyre likely in for a tough go of it. The sales person who we dealt with never called and kind of washed his hands off once we get handed off to this contact person with Best Buy when things started getting kind of going sideways.But now that we have the appliances and theyre all in place, everything seems to be working great. I placed a call with Viking today as I was having some issues with the new wall oven and I got connected to a very knowledgeable person in tech support. He walked me through what he thought were the probable issues. It was more of a problem with me understanding the directions though I read the owners manual pretty closely, but after talking to him, he provided a lot more information about how to use the oven properly than what I got out of reading the owners manual.Also, we had some repairs that needed to be done and Viking always seems to have good customer service. Viking corporate had to handle recall issues and they were good about notifying us for that. However, Ive tried to register these appliances online and Ive only got about half of them done. For some reason, it comes back and says they dont recognize the model number or the model number and the serial number dont match so they cant do it. I have yet to call so thats been a little bit of a pain but no big deal.

I had a Viking refrigeration unit close to 15 years. But it crapped out and it was gonna cost $2,500 to fix it. The cabinetry that I have was all set to the same size of a Viking refrigerator and I didn’t wanna pull out the cabinetry that I have built around it. The showroom also had a Viking refrigerator that I was able to buy off the floor model that they were willing to sell me because I got my first Viking there so they gave me a discount on it. Its lighting is a lot better than the old one, but Im very concerned when I bought it. I bought it from Holloways and they told me that I would get the standard guarantees if anything was to go wrong. Its like buying a new product off of the floor. But the refrigerator wasn’t working in the store and it was just set up there. I thought I was buying a model where I get the same guarantees. After I registered the product with Viking, I was told by their customer service people that my refrigerator was out of warranty because it was on the floor for five years. If Viking was such a great company and had superior products, they would give me the same guarantee as a new refrigerator. Im stuck with this model now and they will not back up a product that was brand new to me for more than 90 days. My experience with them, whether I get a guarantee or not, made me become turned off with the company 100%. I would not buy and recommend a Viking.

Seeing that this is my fourth change out on my Viking Range I think I am being generous with my one star rating. The range itself has been very disappointing since it has been the same reoccurring problem. But I will admit the service deserves a 4 star.

Weve had a very poor experience with our Viking. I had to return it to the store twice and then ultimately replace it with a different brand altogether. Most of the issues stem from a true ignition type igniter which is how the Vikings operate. So, when you set it to cook, it goes tick, tick, tick, and then lights itself up. But then, it shuts down. Also, to maintain temperature every few minutes, it tick, tick, ticks and fires up again. Once it comes up to temperature, it has clanging sounds. It also has an extremely loud fan that runs constantly the moment you turn the oven on. That was what we sought to fix via a replacement of the unit. The first one we received had a miscut piece in the air vent at the back. At first, they serviced it and said it was probably a defective fan. So, we swapped it with a brand-new one and it had the same problem. It cooks fine but its loud. My wife is a gourmet chef and she can appreciate the higher quality of things. Shes much happier with the LG that we ended up getting versus the Viking.

We had good luck with our Viking dishwasher and we really liked that a lot so we ended up doing the Viking refrigerator. We bought it from Best Buy and the woman was really knowledgeable and knew the brand well. She made the experience easy. I like that the Viking refrigerator is a counter-depth unit that we didnt have to have a built in. It was perfect for what we were looking for cause we didnt want to remodel the kitchen right away. The refrigerator also doesnt mark up easily and its perfectly designed. The drawers, cabinets and storage spaces are very well-organized. We dont have any problems shifting things around.

We bought our Viking refrigerator through Best Buy’s Big Sale. The quality is good and it looks good too.

The counter depth side by side refrigerator is great. The freezer is a drawer pull out from the bottom. The only issue we had was the ice maker kept freezing up due to a lack of insulation from the refrigerator above. They had to visit us 4 times to retrofit it and get it working. So far so good. The price was a bit higher than Samsung, but hopefully, itll last longer. The design is great for us and it looks great. My wife is happy with it.

The Viking Professional side-by-side refrigerator has operated for about 7 years without any real issues. However, today the water dispenser activated and flooded our kitchen floor. Thankfully we were home and awake when it happened and were able to figure out if we lock the dispenser the water stops flowing. The ice dispenser works fine, but the water flows even when the ice dispenser is being used. It keeps beeping as it would when locked and someone tries to use it, even though the switch is not being physically activated. This makes me VERY nervous to even repair it as the damage it would cause if it went on for hours and hours (or even days if we were to travel) is nerve-wracking. What if it malfunctions again? The repair guy is coming in a couple days and we hope it wont dispense water while locked.

The dealer, Mario, did an awesome job of telling us all the benefits. We ended up going with Viking because he said that they stood behind their product and he had never heard complaints from anyone. That was the bottom line where we ended up buying 30 some thousand dollars of equipment there from Best Buy. I bought an entire kitchen of Viking. We have a microwave, a wine cooler, the gas range and the hood. So, all we need is a ship now to be a complete Viking. The Viking refrigerator is good although some of the soft close drawers on the bottom of the refrigerator dont exactly soft close but Im not gonna go crazy over that as much as that thing cost us. I also had some issues with the icemaker but we got that resolved and it was more of a connection issue. We had some issues with our dishwasher and we had to have it replaced. Also, I’m disappointed that the French oven doors didnt seal correctly. But other than that, they look fine. Were working through the service folks that Viking recommended to us and right now, Im still waiting for those. But so far, Im very happy.

WARNING!! YOU ARE ABOUT TO MAKE THE WORST DECISION OF YOUR LIFE IF YOU DECIDE TO BUY A VIKING APPLIANCE!! Keep reading: DO NOT waste your money!! We had a KitchenAid range/oven that lasted for years. Got tired of its look and decided to spend a lot more to show off our brand new renovated kitchen. So we went with Viking – possibly the worst mistake of my life! For starters the rubber feet on the top grates kept falling off. Then the oven racks stopped sliding followed by the electronic ignition never going off after the burner was started. Made a huge stink at PC Richard and they finally got Viking to send a technician. Needless to say that sent an independent service company who only showed up TWO weeks after we opened the service call. They replaced the grates and oven shelves... which lasted only a month!!Out of stupidity I had put a deposit for an almost $10,000 order for our second home in Vermont. The salesperson at PC Richard told us the D3 series was the economy Viking line. (Seriously??? $3G for it? Could have bought 4 KitchenAid ovens!) So he recommended their top of the line. However, after getting stuck with this disastrous lemon, I canceled the order. I never believed on reviews but the self-cleaning cycle JUST stopped working. I got so mad that I decided that I will do whatever I can do, for the rest of my life, to educate consumers so they do not get trapped by Viking into believing that Viking is a state of the art, top appliance manufacturer. WRONG!! SAVE YOUR MONEY!! DO SOME RESEARCH ONLINE. FIND A GOOD MANUFACTURER BUT NEVER, NEVER IN YOUR LIFE BUY VIKING.UPDATED ON 08/31/2016: This is a follow up after I posted a complaint here. After posting the complaint they were very quick to email me (customer service support supervisor Juanita **). An independent technician fully evaluated the Viking appliance and made a list of items that needed to be replaced. The list is 5 rows long - that by itself says a lot about the range. The technician was excellent in explaining everything to us. Upon his departure he said that Viking will need to approve the parts or decide to replace the range. This was on august 10, 2016. Today, three weeks have passed and... not a word from Viking. I called the service company and... Surprise!!!! Viking has not even responded to their request. So here is another important piece of information. Be aware!! They claim excellent service... Well you are for a big, big surprise. As big as the one you are going to get once you buy a Viking appliance. No matter which type, not matter where. Horrible company. Save your hard earned money and certainly dont spend it on a piece of garbage like it.

I inherited the Viking Range on the house that we bought. Its great and the convection feature in the oven is nice, except that it does some weird things. The electronic igniters sometimes will just keep clicking even after the burner is lit. The technician said it happens when its wet or when its more humid. Ive never ever had that happen before and with Viking being top-of-the-line, I would not expect that. Still, Viking is durable and it looks nice too.

I walked into the store and went through different refrigerators but we kept the Viking model. The icemaker is broken and I want it repaired but apart from that, theres nothing I dont like about it.

Our Viking fridge is not very old, but we’ve had multiple things break on it. The customer service has not been great and we haven’t gotten things resolved. Our ice machine is broken and we’ve been waiting on a part for a couple of weeks. The door on the refrigerator is off because, apparently, it’s heavier than the freezer so we have an alignment issue with the exterior of the refrigerator, which we heard we can’t fix. We also had two of our interior condiment holders break. Those have been replaced though. We should’ve bought a Sub-Zero. We probably would not buy another Viking.

We were doing a complete remodel of our kitchen, so I was looking at all the appliances for the kitchen. Ive done remodels of kitchens for five or six years and Ive always used Sub-Zero but we decided to try how Viking would work out. We liked the look, the overall aesthetics, and quality of it and the pricing was a big thing, too. There seemed to be a good overall package deal with the broad suite of Viking appliances. What we ended up doing was our entire kitchen is all Viking appliances. The refrigerator has been good so far. The lighting and design are good and I like the easy closing of drawers which is kind of nice. Also, the ability of not to have to do the cleaning of the vents and things was an important feature.

We have Viking range, oven, refrigerator and microwave but after spending money with a Viking refrigerator, were not very happy. The icemaker doesnt work really well and the drawer that the ice goes into is always sticking. We cant always push it in its place perfectly. The seal around the freezer door has been giving us problems ever since it was delivered here. Even after resetting the temperature in the refrigerator section, weve had issues of things freezing in there, and its not been functioning. Weve been calling the dealer we bought the refrigerator from, and theyve been coming out. But for buying quality stuff like this, its not what we expected. My Bentley doesnt give me this type of trouble. Its worth a lot more money but its on the same par. Its that type of quality were expecting. Nevertheless, our experience with the dealer was great. Theyve been great. I think theyre Viking-approved repair people trained by Viking. They came on a timely fashion but I expected the problems to be fixed.

The delivery of my Viking was quick. The setup was questionable though because they broke the hinges of my range when they delivered it. It took a month for us to figure out that there was something wrong with the stove and then realized that it wasnt closing properly and that the hinges are broken. It took about six weeks after we notified them that there was something wrong. They came, repaired it and its working perfectly. It works as it was supposed to. Its really fast, efficient and beautiful to look at. The quality is absolutely perfect.

Weve already had three issues with the range. First, the wiring harness for the burners that they installed was wired backward so they came and fixed that. Then, the thermocouple in the oven was bad and it cycled way too frequently. It took a long time to get parts but its fixed. The third issue, which isnt resolved yet, is theres a warp in one of the panels. As the oven heats up, that warp kicks loose and we hear a bang. These issues should have been caught by decent quality control and they werent. But the oven works and I love it. I love how easy it is to clean and maintain and it cooks amazingly.

We bought a Viking range two years ago (now 3 months out of the two-year warranty), model number VGIC53014BSS04. It looks great, the top burners work fine, but the oven cooks terribly uneven. For example, food on the left side overcooks, while on the right side is still uncooked. This is the case with or without the convection fan on, and is true for whatever we are baking. I wish I could include photos, but I have them.

The refrigerator was broken so we called the warranty company. It didnt resolve until one month later so we didnt have a refrigerator for a whole month. I guess everybody was busy. We just wish that Viking will have warranty people who come a little earlier to get the problem resolved. But they changed some part, including some sensor somewhere. It was defective, initially. It has been working since the repair was done and we havent seen any similar issue coming up.

The Viking range is a known quality item. Ive never purchased an appliance thats expensive as all this stuff is. Like if youre accustomed to buying an economy car, then you walk into the Rolls Royce dealership. Viking did a pretty amazing job explaining everything and it was a whole another level of service that Ive never experienced in appliances before. They also sent over a wonderful service person who diagnosed everything and did a great job. We have had the range for about two months and it seemed kinda cool. It doesnt have a lot of unnecessary garbage on it. It just has what you need and it does what its supposed to do very quickly. It heats up quickly and makes the soup very quickly. My girlfriend loves it and shes the one who cooks. My girlfriend would recommend Viking Ranges. She was very impressed by the way you can take it apart and clean it, the different stages of the stove, and the pull-out drawer.

The fridge didnt work when it was installed and it took five months to replace it. The stove was installed in July and it got fixed today, on the 1st of December. Ive been working through the general contractor and hes been using a company called Jarvis who I would not let back in the house after today. It has taken til the 1st of December to get all the burners on the stove to work. Its just a disaster. If you give me a million pounds in cash and all free appliances, I wouldnt have Viking in the house. Ill never tell people to buy Viking.

Most of the Viking items weve had are in our Florida house which is of a quality where I would put Viking products in. The range has been great. Its the second range my wife and I had purchased from the company and at this point, if I had to buy a third one, I would buy one from them again. Were in the middle of a couple of warranty things that they are taking care of. Dealing with their customer service crew at this point, I would say that I could not ask for more. In fact, last week, I sent back an email because their customer service person reached out to find out if we had success in getting the appliance repair people to take a look at the product, and the Viking people are very gracious in the way they take care of problems which is a nice thing. Theyve got the parts ordered already. I am very pleased with Viking Ranges. I hope theyd be really good people which they seem to be.

My experience with Viking has been disappointing. We have a suite in the kitchen of everything Viking. The stove is now clicking every time I light something. The door of the refrigerator already had to be repaired and its ice makers drawer cant be pulled out smoothly ever since. The ovens door also had to be repaired because it was bent, and it took them eight months to get the part. Viking, however, constantly called me back to say they were still trying to get it or theyd gotten a part in and it was broken so theyre waiting again. They were really good about keeping me informed.

The door to a newly purchased oven never closed. Viking Customer Service was unresponsive, told lies and did nothing to solve the problem through the warranty period after a year of constant complaining. After the year, they wanted to charge more money to come to my house to look at the problem! On the Viking Facebook site, many people have this complaint and Viking refuses to address the customer complaints, as well as knobs that burn you if you touch them while baking!

Second failing of self cleaning feature on a dual gas/electric Viking Range that I bought specifically so that I could have gas plus electric self cleaning. The range is 11 years old and Ive infrequently used the self cleaning, perhaps 7 times at the most. First repair in 2009 cost $700 and now it is broken again. At this rate, self cleaning is costing $100+ per use. When I complained the first time about the outrageous repair cost to Viking, they figuratively shrugged their shoulders. I have another complaint in again. I would not recommend this range in particular and I would be hesitant to buy any Viking appliance without careful review.

Ive used Viking Ranges before at my friends houses. They also had the most options for what we were looking for. So far, the quality has been excellent. I like the griddle section that takes up two burners where I can cook tortillas or pancakes as an option. Its easy to switch in and out. We love our Viking range.

When we did our kitchen, I chose Viking for all of our appliances at home. The Viking dealer we worked with was fantastic and easy. They were very knowledgeable, helpful, and thorough. The refrigerator I got is good, it looks nice, and it works.

The Viking Range seems to be fine but when I ran a little bit of problems, Viking didn’t care until the people I bought it from pushed them. It was brand new and I just cleaned off the griddle. That was when I noticed it was damaged. There were two pit marks in it and with the amount of money I spent for it, I didn’t want a damaged griddle. They sent a replacement part and there was a trough and a backplate but they forgot to send the screws. I talked to the people I bought from since they just delivered it and they tried to contact Viking. Viking said they were not replacing it and the rep from the dealership had to push them to get in order to get it replaced. The customer service wasnt that great in order to get something replaced. Other than that, I like the whole thing and it’s a great range.

My refrigerator has leaked for 10 months. I have a side-by-side freezer and refrigerator each freestanding unit, but they are mounted in together. My freezer was reinstalled crooked, and now I’m waiting to hear back from Viking to get it adjusted and installed correctly. I first reported the incident with my original refrigerator in July of 2018. It took me 10 months and 11 service calls to get my unit replaced, and many windows of times waiting for someone to come and service it as recent as yesterday because my Viking refrigerator and my Viking freezer had two different badges on them -- the tag on it that says Viking. One says Viking Professional, and it’s 2x4 inches large, and the other one is 1 inch by 2, 3 inches wide, so they dont match. They sent someone out to fix the badges, and the repairperson was not able to because of the badge that was sent. So, I took time out of my day to be home during my service window, only for him to tell me, “Sorry, I can’t do anything for you. You’ll have to call again.” I would tell others to buy a Sub-Zero instead.

Were really glad we went with a Viking range. The only thing is the instruction manual could be a little bit better. The oven has a little light when it comes on and when we set the temperature and the light goes out, that means it has reached the desired temperature. It doesnt say that in the manual. Other than that, everything is working well.

My son had everything Viking in his house and my wife wanted a Viking range for a long time but we couldn’t afford it until we retired. I cook breakfast on it and I like that when we cook in the oven, we dont feel the heat at all. When we baked in our old oven, it would heat the whole kitchen up. Our Viking range works beautifully and the lady who sold it to us was good. We also got a free dishwasher with the range and a bunch of other Viking stuff. We got a Viking microwave as well because its exactly like the Sharp microwave. The only difference is they put Viking on it. We’re happy with it and it’s very good. I use that more than I use the stove.

We purchased a house that had a Viking refrigerator and we didn’t realize the value of the appliance. When it broke and wasn’t cooling in the freezer, we looked and it cost $9,000 to replace, which was a shock. I would never buy a $9,000 refrigerator unless it was to match one that broke and it wouldnt have been my first choice by any means. I don’t think I wouldve ever bought a Viking appliance on purpose. Plus, theres nothing better about the refrigerator and its small for its size. We called a tech from Johnson Service last October and somebody came out. He said that it needed either an inverter or a compressor. One was gonna be 600 bucks and the other one could cost a couple of thousand dollars. Then he took off and we didn’t hear anything from anybody for a couple of months. We would call and ask if somebody was gonna come here and fix our fridge and they would say that they were still waiting on a part. That went on for a couple of weeks. We went through Thanksgiving and Christmas without a refrigerator. We were calling them once a week to ask for an update. They said that the refrigerator was an expired model that Viking doesnt make anymore and that they had to make a whole new kit for the refrigerator, which was what was taking time.Finally, after Christmas, I called Viking directly and asked what the heck was going on. The lady said that that was the first she had heard about it, even though they were the ones that had initially referred me to call Johnson Service. The lady was helpful though. She got on the phone and started making calls to Johnson herself. The next day, I got a call from Johnson and they said that Viking freed up one of the parts needed and that they would be able to get over here in a couple of days to fix the refrigerator. A couple of days went by, but we still hadnt heard from them. Then finally, a week or so later, we got it fixed. It took 10 weeks to get the refrigerator fixed and we didnt get a deal. It still cost $650 to fix it. It was an awful experience. I would never deal with the refrigerator again. I would work with local stuff that I can get people to fix easier.

I was in a time crunch so I had to make a split-second decision, and I heard that Viking had pretty good reviews. This was the first range I got as a six-burner gas range and it was horrible. Whenever we would turn on the oven, it would make a loud banging noise like a gunshot in my house. The repairman came out and drilled holes in the bottom of my new unit. He said that would fix it because of the expansion of the heat heating up the metal. He did that and left, and afterwards it was worse than before. This was a $7,000 unit that was recommended by one of the Viking people. We went back and forth with Viking and they sent out a new one. The new one came after a couple of weeks of arguing, and the top was all scratched. The black part of the iron grates was peeling off. I opened the door and the door was bent. There was a quarter-inch gap you could see on the installation inside. I finally had them take it back again and I tried getting my money back. They didn’t reimburse me the whole thing for some reason, so I lost $800 on the deal. I went with a whole new different range. I would not recommend them and I would never purchase another Viking product.

Viking was high end, but cheaper than Wolf. Also, its relatively easier to clean than a Thermador. But Vikings quality is mediocre. If youre deciding between a Wolf and a Viking, you should spend the money and get a Wolf. But if youre deciding between if you want to go high end or low end, Id get the Viking because it is a nice brand. Everyone mentions it when they come in the house. The supplier that I bought the range from was amazing. They were so great in working with Viking to make sure I was under warranty.

We built a new home in 2011 and cook and bake regularly. Wanted what we thought were the BEST Appliances in the world but to our surprise the refrigerator and the dishwasher are the WORST!!! Our warranty ran out in August 2014. I called Viking to help us with the cost of the computer board in the refrigerator that doesnt work which means my refrigerator and freezer do not stay cold. The dishwasher takes hours to go through the shortest cycle, horrible! Shame on VIKING for not standing behind their product. I would not recommend anyone to purchase Viking Products.

The Viking appliances are made to last. Between this refrigerator and my old refrigerator, for some reason, the things wouldnt last as long as they do in this Viking. The different departments and the bins in the refrigerator makes it so you can put things in different temperatures. That’s a heaven-sent. When youre a chef or you like to cook, you need things right there. You dont need to be running around the kitchen. With all those different drawers, I got the vegetables in one thing and I even have wine in one of the compartments. So, its an excellent piece of equipment. It makes cooking easier. My favorite feature of the range is the simmer. But I like the one on the right-hand side in the front because I like to cook things and get the heat high on it. You could cut up two chicken breast that might be cold and put it in there, and it would get nice and hot where it would start to brown. In a normal stove, that would not happen.If I had to do it again, I’m definitely going to be using Viking. When you want something to last and you want to pay the money for a good appliances and good equipment, Viking’s the best. When you spend the extra dollars for something, it changes your life. I was cooking on just an electric stove top and I only had four burners. So, to go from that electric stove top to my Viking, its like getting a brand new Mercedes Benz. I cant believe how easy it is for me to cook things such as baked potatoes and big rib roast. Ive cooked them all. Viking is expensive but youre paying for the quality of it. If you want the best, you got to pay a little extra, and it’s well worth it.

We bought a Viking fridge and separate freezer in 2006 when we remodeled our home because they replaced SubZero products and fit into the spaces perfectly. We assumed when you pay for top end products, you get top end products. Instead, we have become used to the freezer leaking onto the floor and a sheet of ice on the bottom shelf. Meanwhile, our fridge has begun acting up and is unable to regulate its temperature. We have been getting up in the middle of the night every night to turn off the alarm and have been dealing with frozen fruit and slushy milk. We called a repairman out who told us the door hinge needs replacing and the door doesnt shut properly, so a couple of sensors now also need replacing. We are facing a $1300 bill for that alone, and also have to pay an installer to come out and re-level the fridge. Because we have a malfunctioning fridge and are trying to operate in a family home, this is an urgent repair for us. Today we found out the parts are backordered and it will be up to six weeks before they arrive. How is a family supposed to manage for six weeks without a properly functioning fridge???We were also told the water lines to the freezer are frozen up and we need to turn the freezer off for two days and defrost it. What exactly we are supposed to do with a freezer full of food during this process seems to be our problem. We read some of these reviews while trying to troubleshoot our own issues and hoped we would not end up adding a review to this site, but sadly, you can add us to the list of disgruntled Viking owners who are wondering exactly what they paid for when they bought top of the line appliances and ended up with an unreliable money pit instead. I will think long and hard before spending another penny on Viking products again.

The builder put a brand-new Viking refrigerator in the house that I bought. I like its bottom freezer. Also, when we were having a problem with our ice cubes, the team at the Viking dealer was able to talk us through it and help us. They were great.

I like that the range is pretty basic. Its simple and easy to use. Ive had to have the hinges on one of the doors replaced. But overall, the quality of the range is great. Ive enjoyed cooking with it. Also, the customer service is great.

Our first Viking range had some problems. I had it for 14 years but then it really started falling apart and the range border underneath fell off. We had to replace all the plugs and all of the tubes that run the gas through it. There was a lot of things that were falling apart that I thought wouldn’t happen with the name brand but they did. Then, we bought the second Viking range at Ferguson and they were really great there. We looked at different models and different brands and it was a good experience. I like the stovetop burners on my current range but were having problems with this new one and Im waiting for the guy from the west side of the Washington State. He had to go and order a new thermostat and were waiting for him to call and let us know when he’ll be back to install it. Its been a little over a week and its not really an unreasonable amount of time. Things happen but theyre a good quality range.

I like that the Viking refrigerator is spacious and industrial. However, we had to have their techs come out a couple of times to stop the squeaking of the doors. It was annoying to have to do that when you first get the refrigerator purchased and set up. But their team is professional and friendly.

We remodeled our kitchen so I looked at a lot of ranges. When I looked for a 100% American made product, that took me to Viking. I liked the look of the Viking and I also heard good things about them from people I knew who had owned them. So I purchased the Viking Range and had it installed. After they finished everything up, we went to use it. The cooktop worked fine, but the oven did not. We were gonna bake a cake, but when we were gonna put the cake in, we noticed that the clean lights started blinking on it. When we turned the oven on, the burner fire dried up. I turned the oven back off, then back on and it came right back on. It ran for about 10 minutes and did the same thing. But we got our cake baked and it was still good. So I called Viking and told them that we got a problem with the oven. They set me up with the service provider, North office in Nixa, Missouri. I was contacted the same day by that provider. I did not have the serial number of the unit on me so I had to call them back on a Monday. And about that time, they told me that they had Googled our address and we were out of their service area so they couldn’t work on it. So I called Viking back and they set me up with DKC, a provider out of Harrison, Arkansas which is just about 30 miles south of me. But I didn’t hear anything for a couple of days so I called DKC and they told me at that time that they don’t work on Viking Ranges. So I called Viking again and we went through it again. And they told me they were setting it up again with DKC in Harrison.I told the gal, Weve already tried this once and they dont work on Viking Ranges. She put me on hold and came back and said it was set up. And at that point I assumed that they had called DKC and they were gonna do it. When I followed up with a phone call to DKC, they told me that they did not work on them and that they refused the work order that Viking sent. So I thought I would get a call back since DKC refused the work order, that somebody should know this aint transpiring. But nobody called me back. So I called Viking again. And they set me up with Mintex from a place out of Branson which is really close to my home. But I dont know if theyre an approved Viking service provider or not because I couldnt find them on their website as a Viking service provider. Both times Ive talked to people there about them and nobody have their contact information. But Mintex came out and they’re a great bunch. They looked at the oven and verified the issue. They told me that they did contact Viking for some assistance in diagnosing the problem and was told, Heres the service manual in PDF format. Figure it out yourself.”And so, the tech studied the service manual. They then came back out and looked at the oven again and he determined that there was a part that was not working properly and it was causing the burner to shut down. Theres a sensor in there that senses the heat coming up in the oven. And if that doesnt sense the heat rising, it will always be a fail-safe. It will think the burner is not lit and theres gas coming in. So, it shuts the gas off. So he got that part ordered. I waited on the part but I haven’t heard anything from Viking or Mintex. So I called Mintex last week and asked them if they heard anything on the part. He told me that they were still waiting on the part. So I called Viking. I went through three people and I ended up with Joyce from the escalation department. She was very nice and helpful. She told me that the part had been on backorder and that it was shipped out on Monday, Feb. 6 and it would be a two-day ship. I was thinking it should be here on Wednesday. So I called Jeremey at Wintex on Wednesday and asked him if he had received the part. But he said no, he didn’t have any part and no ETA on it, too. So I called back to Viking and talked to Joyce and told her that I’m at the end of my rope. When I mentioned that the part was gonna ship out Monday via two day ship, I said I wasn’t told that. I asked to speak to a manager but she said she’s gonna be the one to help me and I was led to believe that there was no area manager, as well. So I hang up, called back and spoke to another gal, Ronda who was very helpful. She said that she had worked with Joyce in the past and that she was very good in what she did. She had confidence that she got it taken care of. 5 minutes later, Joyce called. She told me that she found out who told me that the part was gonna ship on Monday, but it wasnt her. But shes the only one I talked to in depth on the previous week. The Viking cooktop works great and I’m very happy with it. I love everything about it until I got my oven fixed. I was also very much looking at the Viking Refrigerator because we used our older refrigerator in the remodel and doing measurements, and the Viking fridge gets the opening perfect. It would look like a built-in but now Im really having second thoughts about that with the runaround that Ive experienced from Viking.

We purchased a new home and we told our contractor that we wanted Viking appliances since I had rented an apartment that featured Viking in the kitchen years ago. Price-wise, its reasonable and the quality is outstanding. I like that its very spacious. I had that issue with a refrigerator that I previously owned, as all of these newer refrigerators dont hold that much. I also like the new space for pizza boxes and party platters. But I was disappointed that there is no water dispenser in this model that I have. Also, for some strange reason, it makes a noise even though the door is closed, and its unclear why thats happening. Overall Ive been very pleased. Its a great combination of affordability and quality, and I would certainly recommend it to anyone looking for higher-end appliances.

I purchased a Viking range a few years ago. Two of the stove top burners have stopped working. The replacement boards to fix problem are $1200.00 just for the parts, and Viking cannot guarantee they will work, AND they will not let us return parts if they dont work. I would NOT buy these overpriced, underperforming units again.

Viking has top quality and I love it. Also, it’s simple to use. I had a LG previously and it had all the million different settings and bells and whistles, but I never used any. I also had a LG refrigerator that was a lemon and it stopped working after about a year and a half, and the dealer was really difficult to work with. But every call that I made to Viking so far has been answered right away and they’ve been very helpful. I called them once to get the correct model numbers for the product registration and then I also did two follow-up calls to the parts department because my 1-year old slammed into the freezer and dented it. So, I had to order the freezer door. And it was really easy to do. I would highly recommend them.

Id heard of Vikings reputation and I went with them for the rebates. I’m having a problem with their microwave as the tape over the keypad is bubbling. I contacted Viking and they referred me to another company to come fix it. I was in contact with that company twice and they said, “Can you send us pictures of it so we know what our repairman is looking at?” And I did, but it’s been close to two weeks and I haven’t heard back from them. Nonetheless, Im very happy with the range. I like how the burners are raised, so it makes it easier to clean. It’s expensive, but if you’re going to really indulge in cooking and you want longevity, then it’s worth it.

Given my understanding of the quality of Viking, the fact that they had a freestanding refrigerator that would fit in my space and the configuration that I really liked, I went with the brand. I really like the French door configuration without having to have an ice or water dispenser in the doors. So far, the qualitys great and I hope it continues to work as it is. I love the product.

My friend had a Viking range and recommended it to us. We didn’t have a place for a double oven in the wall, so I wanted a large range and the Viking range happened to be available. We were looking at Wolf initially but the Viking range that we found and purchased was with the dual fuel and it was also the floor model. So it was over the top, but our kitchen is over the top as well, so it went with our kitchen. Also, the quality of the range is wonderful. I like the convection oven that Ive never had before and I use it all the time. It definitely works a lot faster than other ovens. We received a lot of appliances with different brands from the Viking dealer and the reps there were good. When we first had the Viking range installed, the convection fan was really loud and would rattle the floor when we put the convection oven on. They had somebody come out and replace the fan. It still gets a little loud, but it doesn’t do anymore what it did before, and we hope that we don’t have to ever deal with that situation again. They definitely rectified the situation promptly and that was really good. I will go back to Viking Ranges.

My dads a contractor and he liked using Vikings products. It has also been mine and my customers experiences that Viking takes action when somethings needed right away, and the quality of their appliances is usually a lot better. I like the heat and that when I boil something, its a lot quicker than my last range. Its really easy to work with them.

Bought an induction range from Viking in 2007... terrible experience... Actually I think they replaced some parts that were within the warranty period, with some persuading, but after the third time it broke in 4 years we decided just to throw it away and get a conventional range.

My oven worked beautifully until I decided to use the clean cycle. Afterwards, I lost the alarm on the timer. I also noticed that it was not keeping accurate temperature. Called repairman who came out and checked the control board and said it needed replacing. Replaced it today and, after repairman left, I tried to bake. The oven reaches the set temperature but then begins to cool down and never clicks back on to warm back up. I am so frustrated. Just to have a repairman step foot in my house is $95! Any suggestions would be appreciated.Updated on 03/07/2017: After replacing control board and thermostat, my oven still does not hold temperature. It will reach temperature setting initially but will decrease and never reach original set temp. After authorized Viking repairman replaced thermostat, he called Viking Help Line. They were not able to offer any help. We are now replacing internal temperature probe to see if that makes any difference at all. After we replace this part, there is nothing else to replace (other than the oven). I am so disappointed as I purchased this oven because it was made in the USA and was supposed to be top of the line. We have now invested way more money than we should have! Never, ever, ever use the cleaning cycle!

When I renovated my kitchen in 2007, I purchased the Viking Professional Series dishwasher, fridge and gas top stove. IVE HAD NOTHING BUT PROBLEMS WITH ALL OF THEM. After spending $11,000.00+ for these three appliances (that came highly recommended by the salesperson at a large, high end appliance store), I expected a good quality product to don my newly renovated dream kitchen... WHAT A HUGE DISAPPOINTMENT!!!Initially, the appliances all Sat in their boxes until my kitchen renovation was completed about 6 months after my purchases. Several months after installing the appliances, the DISHWASHER broke... the water would not drain properly. Viking repair man fixed, then happened again about a year later. I asked Viking rep to replace product since same issue was re-occurring and appeared to be a pre-existing problem. I was told no; that since the dishwasher was still under warranty they would send another repair man. Fixed again... then same thing happened again within a year... except now (even though they Sat unopened in boxes first the 6 months) the warranty was over.I was told the diverter valve needed replaced, and it would cost over $600.00 to repair!!! I was beside myself, I called Viking and said this was ridiculous since this was a pre-existing problem and I should not have to pay for repair. Well we all know their response... Cant help as no longer under warranty. A frightening and dangerous feature of the GAS STOVE TOP is the design of the on/off knobs. I am all of 110 lbs, and sometimes when I lean forward to stir a pot on a back burner, the pressure from my body will actually turn the flame from the front burner on!!! Also, periodically when I turn one burner on, one of the burners that is off will make a clicking noise.The REFRIGERATOR water dispenser broke after the first year. Later had troubles with the ice maker bar getting stuck in the on position, and more recently the clear plastic on the large pull out drawer cracked. Finally, the other day the refrigerator just stopped working - like it went into a defrost mode - ruined all frozen foods, and most of the refrigerated items. I called the store where I purchased the Vikings to see if maybe the refrigerator was still under warranty - they said no. I mentioned all the troubles I have had with these products, and the sales representative said they stopped carrying Viking products. I think that says it all!!!The repairman came, said it was the poorly designed freon line which was directed into a drip pan (for cooling purposes) causing the line to rust/corrode, and consequently leak the freon. He was surprised to see this since he said, running the line in this manner was stopped years ago. The repair was estimated at $600.00 to replace the line, but possibly $1000.00+ if other related problems were found. The repair man said probably better to cut my losses and go with a more reliable refrigerator like GE, Kenmore or Whirlpool - rather than throwing good money after bad. Like many I want to repair since cheaper than buying new... but based on reading these postings, and past repair experiences... Im afraid of getting burned once again. Being stuck between a rock and a hard place. :(I would NEVER, ever recommend buying these overly expensive appliances built with their cheap parts, and poor design features. I feel like I spent a lot of money and never received a good return on my hard earned dollars. Should be illegal. Guy who mentioned a class action suit may be on to something.

The refrigerator (DFRB304L) was leaving a puddle on the floor in front. The repairman was clueless. Luckily, my son is an engineer and he took all the shelves out and took the inside back off in order to find the poorly engineered problem and caulk it. His repair worked. Also, the clear parts of the drawers all cracked. This is obviously a quality control problem, but when I contacted them, their response was that the refrigerator was out of warranty. At that time, it was only just. I really thought that a company like that would stand behind its products, but my eyes have been opened! They clearly dont care if you never buy another appliance from them.

I’m a real estate agent and I see homes a lot and through visiting these houses, Ive seen and liked how sleek the Viking products look. I then got a Viking refrigerator. In fact, my whole kitchen set, which includes the range and microwave, is from Viking. I like my fridge a lot. It’s very nice and efficient. It’s awesome that the fruits and vegetables last longer inside the Viking than in a regular fridge. The only thing is that I have the 48-inch and it seems too small inside, but other than that, it’s functioning perfectly. It is a great product.

We did a kitchen remodel and the person whom we were using to do the kitchen was the distributor for Viking. We got a Viking Refrigerator but then it woke me up last night as there is some sort of sensor that goes off and sets the alarm off. We have already had this sensor fixed once and now its broken again. Additionally, the drawer doesnt seem to shut right. The way freezer drawers work should be that they slide really easily, regardless if theres a lot of weight. However, after two weeks of operation, our freezer drawer has slowed down to the point where we have to push it with effort to get it to close.Viking has tried to have that fixed and nobody has been able to fix it. They contract with local repair people who have been very responsive. These repair people have addressed the issues, as reported but then theres still some sort of sensor that fails. The problem wasnt too bad when the sensor was going off at 7:00 AM or 8:00 AM. However, it has been going off at 3:22 in the morning and its annoying. There are beeping sounds coming from the kitchen thats surrounded by hardwood floors. The techs who have come have replaced several pieces the last time they came out. The problem with the sensor stopped for two or three weeks after that but then started again.

We had a tricky experience with Viking and we are still hoping for help. The builder, whom we bought the home from, selected Viking appliances. It is a brand new beautiful home but our refrigerator just freezes all the food. It is not consistently cooling in a way that a high-quality refrigerator should. It is brand new so we are miserable and it has been a terrible experience. The refrigerator is vital because we had to throw out groceries through the holidays. We’ve lost food and have lost much money. On the other hand, the range is fine but it’s not something I can really grieve about.The Viking dealer gave us a number for a local person to come look at it. The first person never called us back so we called Viking back. They assigned a second person and the second person came out and told us that they do not know what was wrong. He also told us that Viking told them that they should counsel customers to keep all the things to the front of the refrigerator. It was ridiculous. It was so bad and negative and we were really frustrated because we did not even know. We are not difficult customers on any level and so we’re so sad because this is the first time we bought a brand new home with new appliances and we have not been able to get a resolution. I have been calling Viking probably under 10 times and I’ve called the local repair people a few times as well but nobody came up with a solution. Viking told us to listen to whatever the repair people say. Also, to wait and do it and see what happens. No one really seems to care. We got a lemon and Viking isn’t owning up to it yet. We’re just sitting, waiting, and throwing away food that it’s horrible.

I have a 120 year old Queen Anne with a beautiful Chefs Kitchen filled with all Viking Appliances. I have 500 to 600 people visit and touring this historic Victorian house on an annual basis. The 36 Viking Refrigerator stopped cooling both the refrigeration and freezer sections. I contacted the local high-end appliance center, and was told by them, that they no longer work with Viking because of their very poor service of there appliances, especially their refrigerators. I spoke with all other neighbors in our mansion district and was told the same thing. So, this was shocking because I own a complete set of Viking appliances in my beautiful kitchen.Nevertheless, I decided to find out myself, what experience of service I would get by contacting Viking. Well... the person on their (1866) toll free number, kind of summed it up as exactly like I was warned. The unhelpful person referred me to the closest authorized service company 75 minutes away, which after calling twice and not hearing back, lead me to believe I was dealing with a truly amateur company. I am highly thinking of changing-out ALL the Viking appliances to a more professional manufactures.

My builder recommended Viking Refrigerators. Its quality is excellent and my favorite feature would be its two doors where ones for the freezer and ones for the refrigerator.

In the summer of 2018 we purchased a Viking range model VGR5606GQSS, serial number 081018C10297709. It is a 60” 6 burner, double oven, grill and griddle gas range. We purchased it from Fred’s Appliance in Coeur d’Alene, Idaho for our all new kitchen remodel. We have a large family was and this was chosen to provide for our needs especially on holidays. This is where the nightmare begins. This is a short synopsis, as I am an aerospace engineer I have hundreds of pictures of the failures, parts replaced from service calls and lots of documentation, emails, Viking parts book, if anybody wants any of them I will be happy to provide it.1) Shortly after installation, October 2018, the first thing that was noticed was the smell of gas, not a huge leak but noticeable every time walking past the unit. Not long after that we discovered the right side broiler did not work. Now comes Thanksgiving with about 40 people assembled for a happy time. Well what do you know the left oven was not working and we had both ovens running with something in each. 2) On the subsequent service call form Fred’s the first tech did not even know how to work on the unit and had a terrible customer service attitude nor did he even bring a gas sniffer or a way to move a 750 lb stove. We were also told by somebody at Fred’s that some gas leak is normal. Also moving the 750 lb. stove alone he damaged the floor under it. Nothing was fixed on this call.3) The second service request was for the same 3 items, Gas leak inside someplace. Right broiler will not stay on. Left oven acts up sometimes. 4) We did not see any service personnel again until March 6th 2019. A whole team from Fred’s showed up and managed to verify there was in fact a gas leak. It was caused by an improperly installed ferrule on a gas fitting on a regulator on the right side of the oven from the factory. Two issues of concern here, the first the leak was fixed not by replacing the faulty tube but tightening it really tight, the second if you look at the end of the tube it has been cut and not deburred allowing small aluminum chips to possibly enter the regulator and jam it up.. The second is that workmanship at the factory is substandard. Not only was this not checked for leakage at the factory, this leak would have been easily detected at the factory. Pictures available on request.5) So now we have only one of three items repaired. We still have a right broiler issue and a left oven issue. A note here when the left oven stops working the LED by the control flashes 4 times then pause and repeat and nobody not even at Viking knows what that means. The temperature control is made by ELAN Industries, and I believe the part number is EC021006, again pictures are available on request. 6) Now along to the service call on 6-26-19 hopefully (but did not) solve the oven issue(s). Here we are one year later and the left oven is doing the same thing. On 6-26-19 a team from Fred’s arrived again in a convoy of service trucks. This time their goal was to replace the ignitor boards on each oven hoping that would work. The boards are made by Invensys Controls P/N 100-01720-00, (recently acquired by Schneider Electric). They are a microprocessor based board using the PIC16C58B microcontroller by Microchip. They are 120V powered and receive one of two command signals from the oven thermostat telling it to open the gas valve and ignite the gas on either the oven or the broiler on that oven. Each oven has one. Again pictures and schematic available on request. This has resolved the right broiler issue but NOT the left oven failing and not restarting again until it is cool and giving the unknown 4 flashes code.7) We were told by one of the service technicians on one of the visits from Fred’s that if we wanted quality we should have chosen a Wolf range. There is something telling about that statement and I have heard it from others. 8) Now it is getting close to Thanksgiving 2019 for another large family gathering. Brent from Viking and Freds appliance came out Mid November 2019 and replaced the oven controls and changed the orifice on the left oven to a smaller diameter. This did stop the four flashes of the LED but caused a natural gas smell whenever the left oven was on for an extended period of time, it took about 30 minutes and gradually got worse through the house. This triggered a service call from Brennan at Northern Appliance to come out and verify the gas smell, which he did and reported it to Viking. Later just before Christmas Brennan made another service call to change the gas orifice on the left oven, back to a larger one, (the right oven works great). This solved the gas smell, however Christmas dinner was a disaster as the left oven 4 flash issue was back and we could not use the left oven as it would not stay running. 9) Now we initiated another service call over a year and the left oven still will not work correctly while the right one does and the parts list shows them both having the same controlling parts. So I received this e-mail from Jeff the service manager at Fred’s Appliance. They can’t fix it so they are taking it back and refuse to sell us anything now or in the future no matter what brand. I’ve been tasked with informing you that the manufacturer, and Fred’s appliance are working together to refund your range and the 8” back-guard accessory purchased with it. We will make arrangements for an installation company to work with your schedule to remove the range, and we will credit you back the full purchase price for those items upon return. I’ve attached a copy of your invoice and the total to be reimbursed is $14,181.69. The manufacturer and Fred’s appliance management have concluded that it’s not within our best interest to ship out a replacement range because it’s likely that a replacement will not address your on-going concerns. We are initiating return documents and an independent installation company will be in contact soon. Thank you, Jeff

I had Viking for 14 years and I never had a problem with it. I liked it very much and decided to go with it again. The first one I had, I liked its dependability and the way it cooked. It was a high performing stove, and I liked that. What I have now is the same model, newer, and it’s no different. I had two problems however. I ordered my Viking range and when it came, there was a gas leak in it. The Viking person could not find any smell of gas, and he thought I was crazy. I had the gas company out and they found that it was inside the stove. Then the second time, they took that stove away and gave me another one, and I had a defect in that one also. So, I’m on my third stove, but it’s finally the right one. The installation teams have been fine too.

My Viking refrigerator is good. The only thing is its such a humungous refrigerator but its so tiny inside. Its only like 19 cubic feet, and I just disregarded that whenever I was picking it out. Ive worked with AJ Madisons, which is who I ordered the refrigerator through, and that was a terrible experience. My product came so late. It was promised to me like months before I got it. When I ordered it, I had AJ Madison call the manufacturer and find out when to expect it by. I was promised that it would only take three months, and it took six months to get it once I paid for it.

The refrigerant stopped cooling on both our Viking refrigerator and freezer which was troublesome. Ordering the parts took a long time but I was really impressed with their great customer service. There was also an issue on getting a refund with the repair but they worked it out to where everything was covered.

In 2009, we replaced our 17-year-old SubZero with a Viking Refrigerator (15.2 cu ft of fridge and 5.1 cu ft of freezer). Aitoros in Norwalk, CT threw in a Viking wine fridge for free. The doors to the butter shelf broke very quickly after purchase and the cheese door is cracked. We also purchased an extended warranty. Bottom line, the service company after 5 attempts to fix the refrigerator told us we were keeping the door open too long. We are empty nesters who work all day and are nowhere near the kitchen. Calls to Aitoros did nothing. Calls to Viking Custom Service referred us to another store who does not service appliances purchased elsewhere. The service company who covers the warranty is unresponsive. For the last 6 months, our food is in the vintage, mustard yellow, GE refrigerator vintage 1977 (in the basement) which works like a champ. I would never, ever recommend a Viking appliance to anyone. I will never purchase another appliance from Airotos who we have used for the last 20 years. Whatever happened to customer service? It seems we have no other alternative than to go and buy a new refrigerator.

I wanted to get a really good refrigerator that would last a long time. I know Vikings top of the line products and so weve purchased refrigerators from them. Our first one had a water dispenser on the inside of the door. When we tried using the dispenser it wouldnt work as the water line kept freezing up. We ended up getting another refrigerator but a different model without a water dispenser, which is what we really wanted. The second one worked fine and then it stopped making ice. A service guy came out five times, replaced the ice maker twice, replaced the track twice and he said the water line was fine but he couldnt understand why its not making ice. So hopefully, this third refrigerators a charm. I hope it stays working and it seems to be fine. It makes some weird noises sometimes. It probably has something to do with the water line and the connection for the ice maker. But other than that, its producing ice. So far, so good.

We had Sub-Zero in our previous house and we were thinking about buying Sub-Zero again but Viking had a promotion, which was if you bought so many appliances, for every dollar over $10,000 that you spent, you get a 10% rebate. It pushed the cost in our favor so we got their unit. The first fridge that they sent had some damages on it and was making a loud noise. The damages were in the white parts on the inside of the unit, and it was something they could not repair. ApppliancesConnection.com, the place where I bought the unit, asked me to send pictures, and I did all that. Then, they sorted all that to the Viking rep. Viking made me an offer, but it was not a large enough discount to make me want and take it. I told them that if they want to make a more substantial financial offer, I would consider taking the damaged one. However, they never got back to me. I had to chase them down for weeks. I called again and again and they told me that the woman who was working on it doesnt do that anymore. Finally, I was like, “You know what, forget it, I’m not taking the offer. Just come out and replace it.” So they came out and took care of its replacement and the new one they sent has been fantastic. Overall, Im satisfied with my experience. Everything got handled pretty quickly and got fixed. However, if there was any way that Vikings could make a refrigerator that has filtered water, that would be a bonus. That was the only feature that we could not get in the Viking fridge and we really miss having it.

Four years ago, I used to deliver the appliances myself and I fell in love with Viking Refrigerators then. I like the looks and convenience of use. However, the situation I have now needs to be rectified. The old refrigerator I have was a great quality. This one now is working great but the door grinds and doesn’t open and close properly.I’ve contacted the store and they sent somebody. Then I contacted Viking Refrigerators because it’s not an installation problem, it’s a problem with the refrigerator. And they sent somebody out to the house a week and a half ago and I have to hear back from them. They said they had to order parts. The product was installed on January 3rd. I contacted them on the fifth and the problem has yet to be rectified. They could have been aware that it is a warranty issue and they should have fixed it immediately. Viking Refrigerators needs to respond better. It was an issue trying to get in touch with somebody but when I finally got somebody, they were very good and they were trying to work with me. Overall, I would still recommend them.

We were remodeling our house and I needed a bigger refrigerator. Viking was one of the better ones on the market so we got their 48-inch refrigerator. We also ended up getting all Viking appliances (a range, a hood, and a stove) because I wanted to stay with the same brand for resale purposes.However, we’ve only bought the refrigerator in November and in February, the mechanism that defrosts the coils in the freezer went out, and trying to get that fixed was not pleasant. I called Viking on a couple occasions and they said they had three contractors for us but two of them didn’t service refrigerators down in South Florida. The third company sent a guy out and he said he’ll defrost it. I told him we’ve been defrosting it every other day for a month while waiting for him to come out. He said “Well, I got to try this anyway and if it doesn’t work then call us back.” He defrosted it and two days later, it was icing over again. So I called the company back and they said I needed to replace the mechanism that defrosts it. They have it back ordered and I had to wait another month for them to get the part. I spent two months with a $10,000 refrigerator and I had to take a heat gun every other day and defrost the coils in the freezer so I wouldnt lose everything in it.After the mechanism went out, my husband read on forums that our refrigerator’s issue is a common Viking problem. And the tech they sent out didn’t speak English, which is fine because I speak Spanish. I kept asking, “Well, what is actually the problem?” And he said, “Well, it just needs to be defrosted.” He wanted me to sign all these forms and I said, “Look, I am not paying for this because this should be under my extended warranty that I paid for.” He said I had to sign it and that’s the only time I got him to tell me what he thought was wrong with our fridge. When I had to call back, I told them not to send the same guy but they did. He had no social skills. He didn’t even introduce himself when he showed up and left without saying anything. I had to track him outside the driveway and ask if it was already fixed. He said, “Well, just watch it. If it frosts over again then you’re gonna have to call another service ticket on it.”Though the Viking dealers were nice and helpful, the service could be way better. The number that I was provided for servicing in my purchase packet was redirecting me to the store so I had to call them and try to find servicing for it. I sat on hold trying to get someone for almost an hour to answer the phone. If I’m gonna be on hold for a long time, they should send my call to a voicemail and call me back. Other than the mechanism going out in less than a year, everything else has worked beautifully. The refrigerator keeps my fruits and vegetables fresher way longer than the last refrigerator we had. I liked that I always have space in it, and I also love the other appliances that we bought. I wouldn’t recommend the refrigerator for the price, but the other appliances, I would.

I purchased a Viking range for my home. I was reading the reviews and I just went for a try. The Viking dealer was very helpful, and everything went well on the installation. The quality of the range is very good. I’m happy with it and I like everything about it.

I wanted the quality of the Viking stove so I went with them and Ive had it for six months now. I dealt with Reno’s Appliance, which carries the Viking stuff, and they were good about getting us the package deal. So, we got all Viking equipment, and that was good. I just had my stove serviced a couple days ago because something with the igniters were malfunctioning and the range top is not working. So, they had to do some work in here and it took a couple of weeks to get their tech out here.

Viking had been recommended by several people including our son and daughter-in-law who had one for a long time. The range we received over two years ago turned out to be just froth with a series of problems and we had various Viking repair out there. We received a factory replacement about two months ago and theres been one little igniter issue. But that was fixed and were back on board again. If it wasnt for the repairmen who knew our problem, we still wouldnt have one. We would have thrown it away. It was terrible. We just plainly could not continue with a device that was so unpredictable. The oven knobs got incredibly hot and the fan was really noisy. And it repeatedly would shut itself off. I would never buy a Viking stove again. And the one we have now is working much better. It shut itself off, but it was the igniter and the repairman fixed it. But the knobs dont get hot and the fan is extremely quiet. And thats so much nicer than we the one we had that was extremely noisy which almost shake the house.Viking made some changes with their service and repair facility and model. They went to an outside supplier that made multiple visits but had no knowledge of Viking as far as training. But when we finally got to the Viking employee that takes care of the State of Washington, Idaho, Montana and Alaska, he has been great. If it wasnt for him, we probably wouldnt have that stove anymore.We went through a lot and there was not a lot of support from Viking. I started keeping a log on Microsoft Word and its now over eight pages. And of all the various different calls, their replies, the kept emails that are incredible. But anyway, its just been a long journey. You got more than what you want to know.I went on Facebook at one time on their website to say how much trouble I had had and they replied with, Oh, well call your Viking such and such. We dont want this to happen. But it didnt do any good.

When looking at other competitors of theirs, Vivint could step the design up a little bit. But for the price point, the refrigerator is doing what I would expect it to be doing. I havent had any issues in comparison to other issues Ive had or are having with Vikings other products such as the freestanding range. The performance has not been as expected. Ive been having some issues with the oven specifically and the griddle not working. Theyve sent some technicians multiple times who tried to fix it but its still not working. Im trying out to see about getting a replacement or refund since it’s been over four times now. Theyre easy to contact so Ill give them a 10 or an A+ for that but the follow up is lacking. Im having to follow up with them as to whats going. Ive recently had to request an escalation to try to get information because they dont have much to go by based off of what theyre waiting on with their contracted vendor.

When moved into a brand-new house, our Viking refrigerator came with it together with a stove and dishwasher. I like the refrigerators big drawer thats underneath the space for vegetables and fruits. So far, we already had some huge part replaced on it which cost about $2,000. We called Viking about it and they gave us the repairman that they recommended. The repairman came out and the refrigerator got fixed a month ago. But I can hear the sound starting to build up again so Im a little concerned about that. Other than that, Ive had an awful experience with the dishwasher. It broke and it took almost three months to be replaced because they couldn’t fix it. So I went all the way through Thanksgiving and Christmas without a dishwasher. They finally replaced it by the end of November because they could never get the part in. As for the oven, as expensive as it is, we already had to have a $3,000 replacement part for it. That was done about two weeks ago but when I turned it on yesterday to cook dinner, the part’s already broken. So, I need to have a repairman come again and replace it or fix it again because it will turn on to 350 but it won’t change temperature. When the appliances are working, it’s great but when it doesn’t work, it is horrible. Viking doesn’t come to replace things and the quality of their products doesn’t hold up to what the expense is going to cost.

Viking had a good price for their refrigerator model as far as whats out the market. So far, the quality has been good and cleaning has been fine. I like how much it holds.

I purchased all top-of-the-line Viking appliances for my recently renovated kitchen. Unfortunately, my 48 refrigerator with ice/water dispenser in the door has never functioned. The ice dispenser freezes-up and will not rotate to dispense the ice. Viking and Hadco (the local distributor) sent Mr. Appliance to get it working on six separate occasions, but they could not determine why it freezes-up. Now Hadco and Viking have been discussing the issue for the past 4 months. I simply want it removed from my kitchen and my money returned! I do not recommend a Viking refrigerator especially when the manufacturer and distributor cannot simply replace my $10k refrigerator lemon with one that works!

Ive seen Viking Ranges in the past in the stores and we decided to go with them because of the quality of their products and name recognition. We got a commercial pipe stove and we like the way it looks. We do a lot of cooking. We bought the range at National Appliance up in Wilmington, Delaware and they were very helpful and very knowledgeable. They walked us through the different competitive brands such as Monogram, Wolf, and Viking. They showed us the pros and cons of each one, and what other consumers that purchased them liked over what model over the other, which led us back to the Viking. So far, our range is everything I thought it would be and the glides in the oven racks are our favorite feature. We also try to maintain the oven and clean-up has not been an issue.

I purchased a new Viking refrigerator model number vcff036ss in 2007. I need a replacement part, 021881‑000, which is the control panel, as the refrigerator won’t turn on. Viking has had the part on back order for 5 months, essentially obsoleting my very expensive refrigerator after 11 years. Why would anyone take that risk?

I like my Viking range. We’re having a little bit of trouble getting it adjusted properly. Some of the dials to adjust the flame stick. It just seems to take a long time to get everything right. Were waiting on parts and it seems to be a waiting game with Viking. We have a serviceman working on it. But its a good range and I really have no problems with it. We also have a Viking dishwasher and a microwave. The dishwasher does its job but I really dont like the microwave. You have to open the door to program it and the inside is small.

The Viking Pro dishwasher we had was recalled because the heater would start fires, apparently about 20 of them! So they sent a tech to fix it - that took 3 months! So we washed dishes by hand. Then after they supposedly fixed the dishwasher it would give error codes like flooding, but it was not doing that it just would stop mid cycle - sometimes. So they came again after much complaining and could not fix it and suggested it MIGHT be a control board problem. Even though when they ran diagnostics there was nothing found to be broken. It was clear to me that fixing the heater problem caused the machine to randomly stop, yet they refused to fix it. Viking wanted to charge me for a new controller board so adding $400 to a unit I already do not trust. Clearly if it worked before they took it apart and replaced the wiring harness and heater then something they did during the repair broke something else!

Communication Error - $700 to fix. Weve had this Viking fridge/freezer as part of the Viking Package about 3 years ago. Weve had constant problems with resets and its culminated in a Communication Error. The repair tech said that because its a communication error the two main processor boards have to be replaced because the software is not sophisticated enough to determine where the error is. Both boards, the Main Controller Board and the Interface Controller Board have to be replaced. Tried calling Viking but no joy.

Weve owned a built-in Viking refrigerator before. The new home we purchased was a construction and the area was really unusual. They had already picked G.E. Monogram appliances but we heard their refrigerator wasnt good. We wanted a higher end refrigerator and since we had experience with Viking, we ordered one online through AJ Madison. It was a stand-alone and theres not many high-end companies that make a stand alone. We didnt have to pay self-tax and shipping. The refrigerator looks pretty cool and the functions are great. Weve been very happy with Viking.

I thought Viking is a good brand but the refrigerator saw two changes already and Im not happy. They take too long to come and check it. I am frustrated. It’s the third refrigerator and still nothing is happening.

I bought all Viking appliances. They are all 1 1/2 years old. The refrigerator doors are rusting! The range continues to go in self clean mode when Im trying to cook so I cannot use it and the dishwasher has such a foul odor! I live alone and barely have used the appliances and Im so disappointed in my decision to go with Viking. I should have stuck with GE monogram. They were much better.

I like the Viking refrigerator. Ive had it for a few weeks now and so far, its well. But it was delivered without the shelf. Im unhappy with that.

I did a lot of research on the internet on various high-end stoves and I looked to see about the problems with repairs. I knew that Viking was having a lot of issues before it was bought out a few years ago, but I saw that they had redone a lot of the parts and re-designed them. Their newer reviews were fine, too. They were pretty similar to the other high-end stoves. So, my wife decided Viking was the one she liked the most based on the way it looked.However, there was a scratch which was fairly deep on the stove door. It was installed about a month ago and I didn’t notice until right after the installers left. I was looking at the back of the stove when they took it off the truck. So I called up the store and sent them a picture right away. They acknowledged that it was obviously a problem because its not caused by me. I suggested they just send me a door and I would replace it myself as it is easy to install. I would just send them the old one if they wanted to. But Viking wouldn’t do that for some reason. They sent me a whole new stove.We also got side trim because we have a stone countertop that didn’t have a perfectly straight edge. The side trim makes the stove look like a slide-in type range. We couldn’t use the screws to install the side trim because they stick out and we can’t fit in a normal countertop within a 30-inch distance. It was kind of odd, but it’s no big deal. We just used the side trim and laid it in there, and it worked fine. Other than those, everythings fine. My wife is happy with the Viking stove. She loves it. We like the top of the stove the most. Also, when I had a question about how to remove the lower grate, the Viking rep answered the question right away.

There have still been some installation problems, but we’re working on it. The range does not sit all the way in because the gas hookup isn’t compatible with a spec home. So theres a three-inch gap between the range and the wall. We were told by Nebraska Furniture Mart, which is where we bought the range, that we needed to get an L joint to connect it and push it further back. But they havent been able to do that. Theyve given us absolutely no guidance in what to do about it now. Changing it from a connector that comes up through the floor is simply not an option. According to our builder, its not usual to put the gas line through the floor. It’s usual to put it through the wall because ranges normally have a dead space at the bottom. Apparently, Viking does not. It’s not my first Viking, so I dont know why it never happened before. Nebraska Furniture Mart has been zero help. So we’re working with our builder to see what we can do. The range is not flushed against the wall. So when the automatic fan comes on, it vibrates like crazy. We’ve built several houses and we’ve had Viking range before. We like it and it’s a good range. We’ve never had any problems with the actual functioning of the range.

The overall refrigerator works great but the handles are constantly coming loose. Ive had to repair it three or four times, and Ive only had the fridge a couple of months. Were looking to buy a Viking stove but their price tag on their stoves is high.

The microwave LCD screen went. It is sad a brand like Viking makes an inferior product. The service visit and the repair cost is more than a new microwave. I wish they made a better product or at least had a better warranty...

I saw a Viking Range for the first time when I was 13 in Architectural Digest and I wanted it ever since. I finally was able to get one. I did look at competitors but the Viking Range was my favorite. I love that its built with such quality and such simplicity. Its the best of design. Its not overfussy. One of my big worries when I got it is whether or not it would be easy to clean. But the fact that the parts all come off and you can just throw them in the sink, I was surprised by how easy it is to clean. Its everything that it needs to be. We got good service and its a good product. It not only works well but also we enjoy the experience of cooking on the range. We live on a farm so were not on natural gas and we had to adapt to propane. Everyone else that we talked to was not particularly helpful. But Viking was able to quickly and effectively solve the issue that we had without replacing the appliance which was really nice cause we were trying to get moved into our house. We also have the dishwasher, the vent hood and the refrigerator from Viking and we really love them. Were really happy with them.

Viking had the best reviews so I chose to go with them. The range that I got from them looks nice and really good. Its quality is great.

Our Viking refrigerator is spacious and the shelves are usable. I use the temperature control a lot. My only issue with it is the ice tray location. If it self-fills too much and you pull open the drawer, a lot of the ice fall to the back and go down the floor. But overall, its a great refrigerator.

We have had constant ice maker issues (constant tapping noise as ice maker has always had issues with ejecting ice) and now the button that ejects the water filter is broken. We love our professional Viking stove but this product (2017, 36 French Door) sucks! Plus dealing with customer No-Service with Viking is a waste of time in my opinion!

I have owned Viking for the last 15 years, in 4 different homes. One of my kitchens is a full suite of Viking appliances, with a 48 range oven. In the past 5 years Ive moved three times, and each move I purchased a Viking range, to make me feel like home. Over the course of the last 5 years, I was able to experience the changes, primarily changes to cut costs, but the warranty was 3 years, something that Viking was very proud of. So, I continued to purchase with confidence. In May of 2014, I purchased a range with a 5-year warranty, which remained at my old address.My last range purchase was Oct. 2017, which I believed to have the normal 3-year warranty. I had to change the oven fan last year, which is an ongoing problem with Viking. There are also ongoing issues with their oven doors and grates, which prompted my call to Viking customer service today. I wanted to schedule service for the continuous problem with the fan, the oven door which does not close properly, discoloration on the stainless lip that meets the burners, unsafe oven racks.The customer rep that took my call, was rude and told me my warranty was expired. I told her my range is less than 2 years old. I was shocked when I learned that my warranty was up, and with her rudeness and dismissiveness. She told me that Viking changed the warranty program and that I should read my manual. I then called the company I purchased from and they confirmed the 1-year warranty and that I should have read my warranty before purchase.I feel as though Viking has been dishonest with customers who are repeat customers and familiar with them. There was no way for me to know about this change unless the salesperson made me aware of it, and they may have not known themselves. At the time of this purchase for the range or for any purchase of any appliance, which I have bought my fair share of, I have never been given manuals to read before purchase. Ive always relied on my experience with products, companies and salespeople. This is disappointing as I have nowhere to go and this point, no one ever contacted me with perhaps purchasing an extended warranty either. Im confident that Im not the only consumer whos experienced this surprise in the last 2 years. And Im also confident that customers whove spent well over 30K in repeat business would be treated better than a buyer beware clause.

I am writing to publicly declare I could not be more disappointed in the 4 Viking appliances my family has purchased. I have the 48” duel fuel range in my home. Both ovens are now not working after using the self clean features on both ovens. I am very upset. The fault is with the Viking appliance company. The cost of the repair should not be my burden. I would never recommend this brand to any of my friends. The one positive thing I have to say is that the range is beautiful. My brother’s family have 2 exterior refrigerators and an exterior ice maker both from Viking. Each appliance has required multiple repairs yearly. It is infuriating to spend so much money for a professional brand we trusted, that fails repeatedly. It’s a bitter disappointment to walk outside and not be able to have a cold drink with a glass of ice waiting for you, after investing so much money. Furthermore, the repairs were expensive and repeatedly done by certified Viking repairmen, using Viking parts. The fact that Viking cannot effectively repair their faulty product is pathetic. The Viking company should replace all these appliances free of charge if they are to have any integrity at all.

Every Viking appliance we own has had some issue that always cost a few hundred dollars. First, it was the dishwasher that had to end up being replaced. We have experienced the igniter issue on the stove so now we just keep a lighter nearby. Today, the oven just stopped working. The quality and customer service from Viking is the poorest I have ever dealt with. How are they still in business? I am totally dissatisfied and always tell everyone I know to absolutely stay away from Viking unless you like headaches, frustration, poor customer service, horrible parts, availability, and etc. With all the money you will spend on service calls, you are better off replacing the appliance to cut your losses.

I liked the price of Viking Range for the model that we wanted. It was something that wasnt out of our price range for a high-end appliance so its affordable. Certain things certainly cook better but its performance has been good and easy to use. I really enjoy how the convection cooks. I dont really have any complaints about it. The Viking dealer team was great, helpful, and accommodating. Its been a good overall experience so far.

The range is amazing and its like the centerpiece for the kitchen. But Ive had igniter issues, the hood has a switch that broke, and two of the ovens didnt work. Although Im sure itll be amazing once it gets fixed. It has a feature where it lights up in the front and I can light it to white or a royal blue. In the evening, when I turn on all the mood lighting, I usually turn my stove on because its beautiful and it’s lit. I love the range and I recommend it.

The house that we purchased already had a Viking Range and so, we wanted to continue using Viking. So far, were not impressed with the refrigerator. Weve used Samsung more than anything else before and weve never had so many issues come up as we have with this $15,000 fridge. For one, Viking doesnt have a great after purchase service. When they delivered the fridge, there was something wrong with it. The whole process took about two months for them to come and exchange the fridge. And then this year, weve had issues with the freezer, where a portion of it doesnt seem to be working. Weve been back and forth with them trying to find some service provider in the vicinity. Only after two months and a lot of follow up did they finally have someone coming in to check and see whats going on. As to how long it would take them to actually fix it, Im not even sure. The thing is, they have a third party that deals with these things, so its not really the Viking dealer. Its just a number on the brochure. You call them and they send you off to some independent company that they have in your area, and theyre the ones that are supposed to come and take care of it. As a result, it keeps ping-ponging back and forth. Besides that, the fridge looks sleek and its nice to look at. Its wide and its spacious. I definitely dont have issues with storing anything. I like that the shelves are wide and tall. So in terms of space and cooling issues in the refrigerator, we havent had an issue. Although, our ice cubes have been melting since summer. But still, when things get out of hand, theyre gonna have a third party, not necessarily a Viking technician coming and dealing with your issues and theres a lot of bureaucracy and telephone calls involved in the middle that waste our time as a consumer. And when you spend so much money on a refrigerator, you sort of dont expect this. You want things to go smoothly. And it all goes back to how great that service provider is, which from my initial experience, theyre not great. We even had an issue finding the refrigerator in the beginning. We had to go to another city and order it. So, if I were to recommend Viking to somebody else, I would say make sure that if its not that easy to procure the item from the beginning, maybe it wont be that easy to get service after the purchase.

We were looking at all the high end range brands and went into Best Buy and had a look at Viking. We liked what we saw and the price was more economical for the quality that we get compared to the others. We had a very good sales rep who was able go into detail about a Viking range and what to expect from it versus a lower end priced brand. He explained things like how to clean the oven and how high heat with the self-cleaning ovens would typically end up destroying the integrity of the inside enameling. He gave a variety of information about little details that we would not think of.We got the series 5 which is easy to clean and does not deteriorate compared to the standard stove. It also cooks differently as theres an even heat. Plus, it also comes with the pull-out drawer in the oven which I love. My only two gripes is my particular series doesn’t come with a timer where I can time the temperature within the oven or have a timer right there on my stove if I’m baking a cake. We went back a second time looking for the timer and the salesman said it’s been discontinued and was only available to a certain model. The other one is I can’t seem to remove any stains from the golden-looking metal that extrudes from the surface of the stove top where the burner is without scratching it. I’ve used soap and water and I’m afraid to do anything else because I don’t wanna destroy the surface. Other than those, it’s a nice-looking range.