Viking had a good price for their refrigerator model as far as whats out the market. So far, the quality has been good and cleaning has been fine. I like how much it holds.

I have a lot of problems with Viking. The oven is really loud. When you set the temperature for 300, it goes to 300, and then it tries to go on and off just to maintain the temperature. I can hear that on and off sound -- the clicking and the sparks -- in the living room which is a good 30 or 40 feet away. I dont know if I have a faulty unit or thats the way its built. Also, the dishwasher doesnt really clean really well. Ive looked online and at the manual. I tried to tweak things like settings and gears. I also make sure I use rinse aid and high-quality detergents but there have been some issues. One more thing was the fridge. When I set it at a temperature like 37 degrees Fahrenheit, things start freezing in the back of the fridge. If I put a jar of olives towards the back of the fridge, it gets frozen.These are very expensive appliances and theyre considered high-end, but I dont feel like I have that quality in them. Ive had a Frigidaire fridge in my garage and Ive had it for about seven years, and thats working perfectly. I dont think I would recommend Viking but that could change. Ive been meaning to contact support and once I get in touch with them and they can help me resolve these issues, I think maybe it would be different.

All Viking appliances provided by the builder when house was purchased new in 2010. Have already had the dishwasher serviced 4 times, had to replace the interior racks, and finally had to remove it and purchase a different one. Now the refrigerator is acting up - service company selected by Choice Home Warranty has been out here 4 times (so far), replaced thermostat, sensor, ice maker, gasket. I have completely defrosted the unit 3 times since September. I am still getting frost in the lower part of the unit. In my consumer opinion, a $10K refrigerator should last more than 7 years. I have a smaller $300 Home Depot HotPoint refrigerator that has been running non-stop (except for 2 interstate moves) and I have NEVER had a problem with it. Seems to me the more expensive one should last longer. Save yourself the headaches and DO NOT get Viking branded dishwashers or refrigerators. And it is difficult to find authorized repair people.

In my last home that I built, we put a Viking range and a hood in it. I did research on it at the time and it was one of the highest rated in Consumer Reports. From experience with it before, I went to purchase another one when I redid my new kitchen. Everything’s been fine with it and I’ve been very pleased. I love everything about the range except two things. The first is the old stove I had had individual grates for each burner and I miss that. With this one, I have a five-burner stove and its got three grates. I would prefer to have each burner have their own grate. Its easier for me when Im cleaning it to be able to lift one of the grates to wipe out the area which needs to be wiped down. The second issue is the knobs. There should be a safety locking device on it for children.

We had to replace our former slide-in in a rush because we were expecting holiday cooking soon. We purchased a Viking D3 after glowing reviews by our saleswoman. But the D3 has never worked right including a month after we purchased it. We had to cook the holiday turkey in the microwave, one part of the bird at a time. After contacting Viking, they sent out a certified repairman who had to order a part from Viking to make the oven usable. That took two weeks. From then on, the temps seemed to be accurate (we had to buy a hanging oven thermometer to tell), but the oven took forever to heat up. Even then, we couldnt cook anything then or now other than one item at a time and have it cook in the desired time. There are three racks in the oven... the instructions even show and explain how to cook using the three racks at once. However, the oven temps will not support using all three racks. We are also dissatisfied with the five upper burners. The center burner can only be used if the cooking pot/skillet is smaller than the large burner size indicates IF you are trying to use the other four surrounding burners simultaneously. You either use the four outside burners OR you use the large center one, but not all five at once due to size of the cooking containers. I am so disappointed. I wish I had purchased a low-end quality stove. This one sure isnt it. DO NOT BUY A VIKING APPLIANCE!!!!!

The purchase part was easy. But we went through three different units before we got the right one. The first one was defective. Theres a piece called a bullnose, thats where the knobs are on the front, and it wasnt seated properly on the range, and the door was crooked. The whole thing was shifted to one side. It was minor, but at that price point, it needs to be nearly perfect. And that took nine months to get. The second one came two and a half months later and it was also defective. It had some quality problems on it. It showed up, we pulled it out of the box, and the installer took it back. The third one came two months after that and thats the one we have and its fine. Its an electric oven. The temperature is off by 25 degrees. So, we bought our own thermometer that we keep installed inside of it so that we get a bit more accurate readout. Other than that, everything else has been great. It looks good. It works well.

The Viking is not a minute fraction of what I think it should have been and expected. The customer service is absolutely miserable, had multiple problems from the start, and buying from Pacific In Store at Best Buy was a HUGE mistake. The Viking Experience which I literally looked forward to for YEARS is a massive let-down. The only positive is, I LEARNED and since I am selling my house and moving to Iowa I get to buy a high end range all over again and have it NOT be Viking! Like a nice WOLF, Thermador or Capitol. Viking can get **.

I chose a Wolf range and they had a part problem and couldnt get the range in in time. So, my second choice was Viking. The oven is great but the burners are hard to regulate and I don’t like them. I had somebody from one of Vikings vendors come in to look at it and make sure it was operating correctly, and it wasnt completely operating well. They fixed it. I still am not completely satisfied though. The deal was I wanted a different range to begin with, and somehow, this one arrived. I was moving into a new house, so I had to have a range to get a certificate of occupancy. So, I ended up keeping it. But my struggle with it is I can never get the burners to go low enough just to simmer. Im constantly playing with them and its irritating.

The refrigerators freezer door has been broken since day one and still didnt stay sealed appropriately. We had the local appliance company come out on multiple occasions already and we also had issues with the microwave and the dishwasher. All in all, Im dissatisfied with each of the Viking appliances that we have except for the stove.

Up until it broke, I was quite happy with my Viking refrigerator. But it broke in November (the evaporator failed - still under warranty). A service company came, diagnosed the problem and ordered the part December 5. Today it is March 10. In February the appliance repair company called Viking and they were told the part would come in February 26 and that it would be sent out by overnight air when it arrived. February 26 came and went. No word.Yesterday I called Viking and spoke to a customer service rep who took my info and told me someone would call me back. No one called. Today I called and spoke to a different customer service rep and was told that there is no expected arrival time of these parts to the Viking factory. I was told some people are waiting 6 months or a year. Im sorry but I call BS on that.Heres the thing: This is a popular model of refrigerator. Clearly they must be getting these parts at the factory and installing them in new product to be sold while ignoring current customers like me. Not only is this bad business, I believe it is dishonest when they tell me that none of these parts have come in. Im kind of an in internet guy. This is the first review of this situation that I have left. There will be more. Viking is making a mistake. If they rectify it I will come back and modify this review. But dont hold your breath. And if you want your food cold, definitely consider what might happen if your Viking refrigerator stops working.

We were replacing a refrigerator that was a certain size and Viking was the only thing we could find that would fit without having to redo my cabinet. There was a line or a seam that was in the door panel when it first arrived but it has already been replaced. The ice maker is terrible. Its a very rickety metal bar, whether you put it into on or off mode. I was so afraid to move it because it looks like its gonna break because it doesnt look like something that would be your on/off. It doesnt keep making ice until its full and it barely makes any ice. Everything in my freezer has an icy snowy look on it and anything you put on the top shelf on the left side of the refrigerator freezes. So, we just put a set of water bottles up along the left-hand side of the refrigerator and the top shelf. Weve had it for five weeks or so now because I kept thinking that there was something set wrong. The repair guy thought it could be the steel gasket that goes around the door that suctions on when you shut your refrigerator door. He put a new one on to make me feel better because the only way that I could have frostbite on my stuff is if some air was getting in there. So, theres a whole brand-new gasket installed on that that has nothing to do with it.I reached out to Viking through Friedman’s which was where we bought the refrigerator. Im trying to make the lady who I bought this from figure this out. She got whoever to come and address whatever issues that Ive had so far but the thing with the freezer hasnt gotten any better. They just said it was fine but it’s not. Everythings not being frozen at the right temperature. This refrigerator was the price of a car and its terrible. Its over $14,000 so, I am as unhappy as can be. I cant even believe a refrigerator costs that much in the first place. Then, to think that weve barely had it and its already like this, whats it gonna be like in a year from now. Refrigerators should last 15 years. I had the one that we had before for 14 years. I had it from the time we built our house. In the purchase of getting this Viking refrigerator, I was excited because they said that it was gonna come with a free dishwasher. The dishwasher is even worse than the refrigerator. Its so bad. I dont put things in there with gobs of food on them, but you have to wash them perfectly before you even put them in the dishwasher, because it doesnt get anything clean. Both of them are terrible and Im so regretful. Between the dishwasher and the refrigerator, this Executive Appliance, who Viking uses to service issues when you first buy something have already been here four times. So, I dont know what else to do.

Bought a brand new refrigerator and had delivered. Once plugged in the refrigerator would not cool. 3 weeks into the process and I still do not have a working refrigerator and customer support will not tell me anything, will not give me an ETA on parts or replacement. Worst customer service I have ever dealt with.

I walked into the store and went through different refrigerators but we kept the Viking model. The icemaker is broken and I want it repaired but apart from that, theres nothing I dont like about it.

When we bought the house, it was a new construction. Apple Homes has been building since the Truman administration and we went with the quality and reputation of the builder. Ive had a number of different houses and appliances like Wolf, Thermador, Sub-Zero and LG. The appliances I was really satisfied with was Wolf but Ive always wanted Viking. Then this house had Viking and one of the considerations when we bought it was having the appliances we liked.We had used the Viking range for almost a year and then it freaked everybody out during a dinner party, because as my girlfriend opened it up, the door literally came off in her hand and when she let down, it hit the floor pretty hard. The range is a Professional and it has a heavy door. It was lucky it didnt land on her foot as the door couldve broken it. There was only one service tech in this area and that’s who came out and put the door on. He also said that when it was installed, it may not have had the door adjusted right because it was bent and it fell out. From what Apple Homes told me, the installer was Viking-approved because they got it from whoever could sell Viking. Yet they did it incorrectly so its like damned if you do and youre damned if you dont.Plus, weve had problems with the Viking refrigerator too. The ice machine goes everywhere when we use it and it doesnt click off. Its just poor design. I even thought it was a Professional but the service person told us it was actually another manufacturer that did that particular model for Viking. It wasnt really a Viking. Thats very misleading and I wasnt aware of that.The service cost us $100 because when the service person came out, they said he couldnt find our warranty online and we couldnt find copies either. We had sent all the registration and we dated it from when we first moved in. So we got it again from the builder and refilled it out. However, the service guy did say that Viking might reimburse the $100 service call fee. This happened just right after our first year and Im not sure but I think appliances got more than a one-year warranty. I hope so, for something that expensive. Hopefully it wont have any other issues because we like the way it cooks. We loved the stove and we wouldve recommended it until the door fell off. When that happened, we hated it.

Viking ranges have quality and brand recognition. My home came equipped with a Viking range and I registered everything so that way Viking happens to have all of my information. The range is fantastic. Ive had it for a couple months now and it seems to be working pretty good. The gas lights it up and cooks everything super fast. Ill tell friends that if the Viking range fits their budget, they should definitely include it.

I went through a dealer in a showroom. They suggested Viking and presented it. Since on the day we had it installed, we kept on having issues. We had a cracked hinge which is steel right from the beginning. Right now it’s making a noise when opened. There was also a loose fan inside that was making a noise at the beginning. That would have to be repaired. There was another issue with the bottom drawer, the front door alignment, which is still not perfect. They said it cannot be corrected anymore.If I call directly to Viking, they seemed not very helpful directly. They basically try to avoid any replacement or anything like that because we had a big issue with the first refrigerator, which we had to throw out. That one was brand new that was damaged right at the beginning. This is our second brand-new refrigerator, again with issues. Very pricey too. I have another issue with my stove now, and it’s also Viking. Im not happy. Maybe we just had bad luck, but definitely not buying Viking again.On the other hand, we are very happy with the local service they contracted with. These guys are very responsive and very knowledgeable. They fixed everything pretty much quickly, and were really very courteous. That was a good experience with them. But overall so far, it’s a little bit of a disappointment. We never expected from the beginning to have the service over so many times since it’s brand new. I was actually about to call today again ‘cause there’s another issue. With this price point, buying brand-new appliances are a huge investment for many, many years for me. It’s definitely not worth the price.

We purchased a Series 3, 30, gas, self-cleaning range. I installed it about 3 months ago. The first thing I noticed was that the way it was attached to the pallet, caused the unit to slide forward on the pallet. The plant installed an oak rail in the top center of the pallet. The front end of this rail dented the stainless steel front skirt. Its not a bad bend but you will notice that it is no longer straight. Recently after cooking many dinners on it, you cant get a really low flame for simmering on any burner. I never had this problem with my low-end GE.I also have noticed that on occasion the back small burner will not light, and must be tried several times. The most disturbing issue is when any top burner is on, low or medium, and you open the oven door, the flame on the burner want to go out, or does go out then re-lights itself. Not good! Also after cooking on the top stove area, any drops of water that might splash out of a pot, cannot be allowed to dry, next to a hot burner, or a permanent awful looking mark will mar the cooktop. It is not removable. All of these problems should not be attached to a $5000 range.

Ive had my Viking range for four weeks and I absolutely love it. When I turn on the knobs, it’s very precise. It doesnt have any play in it, especially the oven, so when I set a temperature, I’m confident that that’s the temperature. I like how it’s raised up on the bottom so that I can get a Swiffer and clean up under there instead of just the dust building up. The range has been fabulous and I’m really happy with it. When I called the first time trying to get my Viking appliances registered, their reps were really helpful and told me where to look.

We moved into a new house and we got an upgraded stove from the builder’s stove and it was falling apart. The knobs were falling off and one couldn’t control the height of the flame so that got me looking for another stove. My wife’s sister purchased a Viking Range a couple of months ago and I also decided to buy one. We had some problems about purchasing in the beginning but it all worked out. My wife loves our 36-inch Viking Range. I feel good that it’s in the house and it gives some class to the kitchen. I would recommend Viking Ranges.

We purchased a home with a Viking range and dishwasher. We have lived here five years and we have our dishwasher serviced at least once a year. Wires continue to burn up. Weve placed major parts and the pump, and last night something in the front panel started a fire and melted a hole in the inside metal. We had a house full of smoke, but thankfully we were home before the kitchen went up in flames. Weve already spent the cost of the washer in repairs and will not even call a technician this time. We will be buying a new dishwasher, but never again a Viking appliance.Our range has not had all the same problems, but the igniters are unreliable. The oven takes 1/2 hour to reach the desired temperature. The door is heavy and were just waiting for it to break. The writing has worn off in many places on the knob panel. These are just not problems you expect from high end appliances.I do not recommend Viking. They are not worth the money and their customer service department is entirely useless.

My Viking refrigerator has lasted 10 years with three service calls mostly related to small things. Its great looking and it works well. The only complaint I have is the drawers within the refrigerator, such as the crisper drawer, all cracked and will need to be replaced. But they are very expensive to replace.

I own a heat and air company so we work on these refrigerator units and Viking is a middle-grade nice refrigerator. Then other brands, like Sub-Zero, have two pieces of refrigeration. They have a separate unit for a freezer. So I chose Viking. Besides, the floor-plan price for this unit was $7,500. I was going there thinking I was gonna spend about $17,000. But I bought this from Plugs and although this one is normally $12,000, the guy there said he would sell it to me for 7,500 bucks. I told him I didnt want a year-old model. I wanted to have a new one and he said that it was a brand new model. But I later found out that it was a year- or two-year-old unit sitting on the floor. The way it was sold to me is my only problem. But as far as the unit itself, it’s fine. I like everything about it.When we had a water leak problem, I had my son go look at it and it was bad water inlet valve. It was no big deal. But when I called the factory, they said that it was not under warranty. I told them that it was though. It was brand new and it had not been in the house for four weeks at the time. It took three months but I finally got a water inlet valve. The salesman from Plugs got involved with his Viking representative so he got it for me. However, if I have a problem tomorrow, what’s gonna happen with my warranty? I gotta call that dude back now at Plugs and ask about that. But now, I’m having a problem with everything freezing on the front shelf. It’s just on the top shelf though, where the air blows out of the evaporator. And they have a fix and it doesn’t cost me anything. I recently found out Viking actually makes a piece of duct, that I just need to call in the factory to get.

Beware of purchasing Viking Appliances!!! We purchased a Viking Range, double oven and beverage from Macon Appliance Store in Franklin, NC and spent almost $18,000 only to find out that Viking only carries a 2 year warranty. We had Blossom Gas come out to inspect our gas and they discovered there was a leak coming from the gas range. We contacted Macon Appliance and a repairman contacted us and set up a service call. It was discovered that the gas range had a gas leak and parts were ordered. On 10/31/19 the serviceman returned with the parts to repair our gas range. It was at this time that he informed us that we owed $670.00 because the 2 yr warranty had expired. Needless to say I was livid as what company sells such expensive appliances with a 2 yr warranty. The appliances were delivered in Aug 2017 but our home was not completed until the later part of September. I have also read other reviews from customers that had the same problem with a gas leak so this is obviously a problem with Viking gas ranges yet your company wants to gauge customers that are paying high prices for these appliances with a warranty that is worth nothing. Even Lowe’s, Home Depot and other companies offer a 5 yr warranty and much better service. I will NEVER purchase another Viking appliance again and will ensure that I let people know about the terrible quality of service that Viking provides. It is a shame that a company like yours takes people for their money. I contacted your customer service to report this only to speak with a representative that was rude. I asked her to have a supervisor contact me and I never received a callback. I am also contacting the BBB to report this matter!

Viking Ranges was one of the higher-end ranges in the store where we bought it. Having the same size burners on all four on top was attractive to us and the ability to clean up the top compared to some of the other ones. It didnt take long to install the range but we had problems with it for almost two months. The stove wouldnt light on the first try and it took several tries for it to light. We had a technician in. He had to come back four times before he was finally able to figure out what was wrong with it. It was easy enough to get the reps. They come and do it, and think they had it fixed. Wed call them back and then, it would take them a week to come back but they were good to deal with. Were generally happy. The broiler is amazing in it.

Our Viking Microwave that we purchased 2008 has blown a hole in the bottom of the microwave. I contacted three representatives from Viking, including the West Coast Office president, Bob Woods, who could not help us. We took numerous pictures and e-mailed them to him. He then talked with their engineers who had no idea what happened. This is supposed to be a top of the line product. I am extremely frustrated that I have been given the runaround with no answers. Our appliance repairman (Executive Appliance) said he has never seen anything like this, as the bottom of the microwave is metal. My husband and I live alone and are in our late 50s and do not put anything exotic in the microwave, so this is not an issue. PLEASE HELP!

I saw a Viking refrigerator at Colders Appliance Store and bought it. It was significantly discounted because it was a floor model. Its a side-by-side fridge and the two doors dont align perfectly. Its something you can see and it stands out a little bit. And theres no easy way to adjust in and out and get things in perfect plane. I would have preferred French doors because I could have gotten a full sheet tray in the refrigerator. Whereas with the side-by-side, I cant. But I wanted the 42-inch and Viking dont make a 42-inch with a single door. But other than that, it has been fine.

Ive known Viking forever and I bought the range because of the brand. I like the look and the construction. Its quality is good. But when I bought it three years ago, the person I had spoken with wasnt very knowledgeable.

Everything in the kitchen is Viking. Ive seen Viking at my other friends house and Ive heard good things about it. And when we went through the website, they gave us several different options and Viking came on top. What I found it interesting is we had different experiences with different pieces. The dishwasher does not dry dishes very well. I dont know whether Im not very familiar with it or if that I have to read the instructions. Also, from a volume point of view, it feels much smaller than an LG or other ones. It looks the same size as everybody elses, but its just bulkier.The range that was put in did not connect the gaps right and it was leaking. I had to bring a plumber back in in order to figure out why it smelled gas in the kitchen. on the other hand, the microwave installation went okay but the techs had a really hard time with installing the double oven. It is too heavy and the installers didnt have the proper equipment and proper training to do it right.We bought the fridge about a month ago. The first time they got the wrong refrigerator, then the right refrigerator, and they had to change it to a new one. They sent the wrong size again, and then they had to come back a week later with the right size. So, from a responding to a customer, Viking has been good. However, we had a problem with the unit. We lost all of the Freon. I was happy about the fact that they were gonna send somebody to repair it. But Viking sent a new one and replaced the refrigerator. From that service point of view, it was very good. The installation is part of what was wrong with it. The first company that installed the fridge, within about two weeks we lost the Freon in it. The next guy that came in told us that it was the way they installed it that probably caused the damage, but it was replaced. When the next guy came in, they hemmed and hawed a bit when they were putting it in but eventually, everything went in okay.

I had a frustrating and disappointing experience with Viking Ranges. I chose it because of the style and cost but the range I received was horrible. The first time I used it, I turned on the burners and then I turned on the oven. Underneath the burner, it exploded into a flame so I got a fire extinguisher and put it out. I called Viking and they sent out a repairman. He looked at it and he said that the range was a total loss so they arranged to have it replaced. When they came out to replace it, they arranged the time with me.The night before the agreed time, they called me on a robocall and told me a different time. So I called them back and I said, Ive already arranged to meet at the time we agreed. They called back and said, No, we cant do that. They said that the only way I can arrange the time is to wait til 24 hours before theyll tell me when the time would be. Thats hard to do if youre working so that was a hassle. So I said, I dont know what to do because I cant meet that time you want cause Ive already arranged with my work to be the other time, which we already agreed to, well, I already made the appointment. That was a week earlier and they said at that time it was fine to have the time that we arranged. So I did, then they said they didnt have another day when they could tell me when they could come back. They called me an hour later and said, Okay, we can meet your original time. They came and replaced my range.Viking’s customer service reps were fine but their service people were a hassle because of the scheduling. The actual service man who came out was fine. What happened was very dangerous. The repairman even said that if I turned on the oven first, let it go for a long time and then turn the burner on, there could have been an explosion. But I had the burner on first and then I turned the oven on so all it did was catch fire underneath the burner. My Viking Range works fine now. Its just that I got a really bad Viking Range in the beginning.

Admittedly I am an appliance snob. BUT I will not purchase an appliance just for the name. It needs to work well. I want to get my money's worth. This microwave is by far the best microwave that we have ever owned. We have had it for a month and everything we have cooked, warmed up or softened in it has been perfect. There aren't the usual hotspots that are in most microwaves. Even microwave popcorn is fluffier and has fewer un-popped kernels than our other microwave had. I truly LOVE this microwave!

I own Viking Professional cooktop, microwave, double oven and refrigerator with bottom freezer and love all of them. The cooktop is the best 4 burner that I have ever had and the oven bakes everything perfect. The refrigerator had only one problem and that was a recall, on the door hinge which was replaced. I have had them in the home since 2005.

Viking DDSF036 SS Counter depth side x side. The door was opened on the fridge side and one of the glass shelves shattered into little pieces. I called Viking to replace the shelf, no problem. Now 2 months later after my credit card was charged months ago and jerking me around they are telling me that they cant make or get the shelf. Needless to say, I will NEVER buy another Viking Appliance again. Now I have to go out and buy a new fridge because this part isnt available anywhere and YES I have tried everywhere to find it.

Ive been a homeowner for a lot of years and Ive always seen and known about Viking Ranges. Theyre lovely, a dream come true and everybody wants one. We have an appliance store down the street and when we went down there to look for dishwashers, they were running a special where if we bought a range, wed get a dishwasher for free. So, we just dove in, bit the bullet and got it. Weve dealt with the fellow there several times and hes always been great with us. Weve had to purchase items over the years and we always go back to him. He had a floor model of this particular range and he said that it was a great product, so thats what we went with. Everything was great and it worked out really well. Viking speaks for itself and you cant go wrong with it. Its a beautiful piece of appliance and I love it. Its a statement piece when you walk into the kitchen.

I had a Viking Range that I bought 25 years ago. I finally used it up and got a new one. I like the way the lights in the new one work a little better and the simmer setting. And I like that the burner pans are sealed. With my previous unit, there was a drip tray underneath that we had to keep cleaning all the time. The improvements are nice. I use my stove like a restaurant does and it has never broken down. Also, mine runs on propane and they lasted over 20 years. I dont know another brand that can do that.

We love our Viking range. Everything is perfect. The dealer, however, told me that we were going to have our Viking stove at a particular date. I called up and they said, “No. Its not here.” And then they said it would be on this date. When I called them up again it still was not there. So, there was a delay action and then when the individual said, “Oh, we don’t get shipments in on this particular day”, in reality, yes, they did.

I like everything about the particular Viking refrigerator that I bought. Its very quiet and the quality is very good. The lighting inside is amazing and the outside and drawers are nice. However, their setup was totally not what it shouldve been. They came in, put in the refrigerator and that was it. When they set it up, they put the handles on and they left. But the handles need to come back off to get the plastic out, which they never did, so it was there. It took me about two weeks to peel off the plastic thats so tight on that refrigerator. It was like pulling off glue off the refrigerator. They came back once and the guy was late, and I had to go to work. And then I never recalled them to come back. My husband peeled off the rest. Also, when you pull out the drawer on the bottom, the other drawer comes out with it, and you have to push it back. Other than that, Im really happy with the refrigerator. Its really nice and I love it.

When redoing our kitchen we decide to purchase all Viking appliances: dishwasher, 36 inch gas range, commercial grade fridge, freezer, wine fridge, and microwave. From the time of installation there was issues with every single item. After repairing the dishwasher control panel twice for 800 dollars each time no warranty on that part we finally replaced it. Unfortunately I have a gas range and the only thing that works on it is two burners. I have never been able to use the grill and no one was able to repair it. My fridge and freezer is now turned off and no one wants to touch Viking products and to replace them is too much. In the beginning Viking had said they would replace all the products. After numerous calls then they disappeared and I was told my warranty was up and I was on my own. They never fixed it while the warranty was still good, they just waited and dragged things on. Worst experience ever. Beautiful kitchen with nothing working in it.

We went to a local appliance store and looked at a number of different brands and models. I did some research online. Ultimately, after the salesperson had described the aspects of each, we settled on the Viking. Viking has that kind of a household cache to it. It seemed to have a good track record. My wife is an interior designer so she has helped clients choose their appliances, and the feedback she has gotten has been positive too. We like the looks of the range and the burner configuration was to our liking.However, I wish it had a timer or a clock on it. We had to buy an auxiliary timer. Our previous stove had one and it was quite convenient. We had gotten used to that over the years so that was a bit inconvenient. Also, the dials are black on black, which makes it a bit tough to read. You have to get down low. If there was some contrast to the dials to make it easier to read, that would be an improvement. And the blower that cools the unit down is a bit annoying. It comes on a lot and lasts for quite a while.We had to make a service call because the igniter was not catching and it was spewing gas into the kitchen. We had to call the Fire Department the first time it happened. It happened over the Christmas vacation so repairmen weren’t open, and the one appliance repairman who services our entire county was backed up for three weeks. We had to live with that problem for three weeks and that was very frustrating. We did finally get the technician in, and he took the range all apart, moved the igniter closer to the gas outlet, and we haven’t had a problem with it since.

Bought a Viking that never ran properly, parts broke, mother board changed 3 times. Company agreed to replace but we had to pay up half the value. Then the replacement broke down, mother board, in less than 9 months and finally got replaced again. 2 months into owning it broke down!!! We are told no mother boards out there to replace with - back ordered. So we bought a defective Viking at full price the first time then had it replaced and paid another $5000+ so now our investment total about 16,000$ plus time spent away from work for repair guys to come and fix numerous times per year plus horrible costumer service. One repair company purported to order a part and we paid for it and never got it. They disappeared. Worst product ever!!!! DO NOT BUY A VIKING FRIDGE! It is unconscionable for Viking to still be selling fridges at these price points.

My Viking range that was purchased in 2005 has never worked properly and I have had numerous service calls. Most recently, the burner bases have been misfiring and was told by an authorized Viking repairman that about 3 years ago Viking updated the burner bases due to a design flaw! When I called Bonnie at Viking customer service to question why had Viking owners not been informed of this design flaw, she said it was just an updated equipment and they could not contact all their customers. Funny how automotive companies can contact all their customers. Viking should had issued a recall!

Viking Refrigeration is supposedly one of the best brands in the market and my wife likes them better than the others. I’m a hundred percent satisfied with the quality. We had issues that I didn’t expect because of the price of my refrigerator but I’m not gonna say it’s a bad or terrible refrigerator and they replaced it so I cannot complain at this point, although this is mostly what I feel should not happen. Our Viking refrigerator is huge and the freezer is on the left side while the refrigerator is on the right. My wife, three adult daughters, and I are very careful at home and don’t beat up our kitchen appliances. But the drawers are breaking apart and the shelves and door shelves were disintegrating which is really weird and that I would not expect from a refrigerator with a price tag that Viking has. I assume they crack with the cold. I was very surprised and I really expected a little bit more. So I called the warranty and they sent me new ones.I had an issue with a microwave that Viking ended up fixing, though I wasn’t happy at all with the first company that came. Then I had another issue with a cooktop and the company that came to do the repair was very good. When I buy appliances with a price tag of Viking, I expect their life to be longer. The problems we had are not terrible and would not keep me from buying Viking again in the future, but I was disappointed that I had much more issues with the microwave and cooktop, that I did not expect with luxurious appliances such as Viking.

We got the Viking refrigerator through our builder that arranged everything and because of that getting the service and the registration was cumbersome. In those situations, it could be made easier. We purchased the appliances almost two years ago but our house wasn’t completed until just now so, that’s a little bit of a difficulty. Other than that, our Viking refrigerators quality is very good and we like its size.

If you are considering a Viking appliance RUN away as fast as you can! This is the 3rd built in refrigerator/freezer I’ve had installed and what a nightmare it’s been working with the Viking company! Awful to say the least. This 3rd built in was installed 5 years ago and now both voltage boards have died. The serviceman just told me that one of the boards, the main one that runs everything, is on back order! Oh how I’ve been down this road before with Viking when they installed the 2nd piece of crap that did the exact same thing but only after 2 months of having it installed. It took over 3 months of pulling my hair out before I had a refrigerator/freezer that worked. Because that same board was on back order and they didn’t know when it would be available and because it was under warranty I demanded a new refrigerator/freezer as that’s why a 3rd one was installed. I wrote the company explaining all the problems and grief I went through and asked for an extended warranty. I received a letter from Viking telling how sorry they were about all the problems but SORRY we cannot extend the warranty. I received NO compensation from this ** hole of a company! They truly DON’T care about their customers!!! Run I say, RUN. Can’t wait to see how long it will take before I have a working refrigerator/freezer again!

I like Viking and the quality of the stove. Ive been using them for years.

We’ve always used high-end appliances and we have always used Viking. For the second house we purchased, the appliances came with it but with the first house, we purchased appliances and it was either Viking or Wolf, and we just went with Viking. The refrigerator is usually good. I also liked the size our refrigerator. We’re a little disappointed that it broke and to have a repair so quickly after moving in. The refrigerator stopped cooling, which is a pretty big thing for a high-end refrigerator. For appliances that are so expensive, we expect, number one, not to have as many necessary repairs as we have had in the past; and number two, we expect the experience to be more seamless when we do have that.

The Viking hood that goes with the Viking range could not be installed in my house because I do not have 10-foot ceilings. We had to purchase a non-Viking hood to match the range. We did need to call in a repairman because the ovens werent lighting nor were they maintaining the heat and the interior lights werent coming on. He said that they were not plugged in on the interior. We had been using it for a year and exactly a year later, without moving the oven or anything else, it became unplugged from the inside. But because it was still under warranty, we had it serviced very quickly. The quality has been superb.

I like to cook a lot. The first time we were making tamales on our Viking Range, the corner of the stainless steel thing got burnt. I told Viking and they replaced it. But now, they tell not to put the flame too high. Plus, when my two little girls bake, they sometimes burn their stuff. This is because they put 350 on our Vikings oven and it gets to 475. Also, when were doing cupcakes, the fan that turns on pushes the cupcake on the side so theyre not evenly round. My little girls miss our old range. We paid a lot of money for our Viking so I expected it to be good. Im not so happy with it. Id rather go to Home Depot and buy something there at a fraction of the price.

I have a 120 year old Queen Anne with a beautiful Chefs Kitchen filled with all Viking Appliances. I have 500 to 600 people visit and touring this historic Victorian house on an annual basis. The 36 Viking Refrigerator stopped cooling both the refrigeration and freezer sections. I contacted the local high-end appliance center, and was told by them, that they no longer work with Viking because of their very poor service of there appliances, especially their refrigerators. I spoke with all other neighbors in our mansion district and was told the same thing. So, this was shocking because I own a complete set of Viking appliances in my beautiful kitchen.Nevertheless, I decided to find out myself, what experience of service I would get by contacting Viking. Well... the person on their (1866) toll free number, kind of summed it up as exactly like I was warned. The unhelpful person referred me to the closest authorized service company 75 minutes away, which after calling twice and not hearing back, lead me to believe I was dealing with a truly amateur company. I am highly thinking of changing-out ALL the Viking appliances to a more professional manufactures.

Vikings reputation made me decide to purchase from them through a third party company. Thus far, we love the quality of our range. I’d recommend it highly.

WE purchased this to replace our 12yr old jenn air microwave. What a difference we love the control panel and soft lightening. Expense $$$ item but worth. We tried a 3rd party trim kit but looked awful. Ended up going w/ the Viking trim kit. Makes a huge difference.

I like the size of the Viking refrigerator. Also, the icemaker is something that I like. Its on the inside, not on the outside. Theres a small bracket thats built in to keep the door from opening all the way. But that broke and they told me that it was common breakage. It probably could be made out of some better materials so it wouldnt break. Other than that, the customer service was good.

We did some research and we were debating between Sub-Zero and Viking. Because of the layout of our kitchen, we couldnt fit a bigger fridge so we decided to go with Viking. Were happy that the freezer is at the bottom, but if an improvement can be made, we feel that the ice maker is not conveniently placed. We have to open the whole freezer to get the ice and theres a lot of cold temperature while were taking the ice out as well as the ice cubes having a tendency to fall off. But its very well-built and it shows high quality compared to other products. Its also backed up by a great warranty. As far as the refrigeration, were so far satisfied and would certainly recommend Viking to other people. We dont have any issues like we had with the range.I was very frustrated with the gas range that we have. I had a bad experience with that way Vikings customer service work. Communication was what really drove everything off. I called and there was a service scheduled, which was supposed to be within a one-week time frame. It turned out that we were without a gas range for almost a month. The people that Viking originally set up a schedule with, apparently, were booked up for over three weeks. So I had to call in and there wasnt a Viking customer service. They called and asked me if I would be okay with sending a different company. I had to call in and follow up what happened and then they scheduled my service with another company.

I had a Viking at my previous home. I just like their product and the commercial aspect of it. The first one I had was the open burner kind of thing and all steel. With the new range, I like the way it cooks and the little LED light thing thats underneath that you can actually see the knobs that illuminate it. Compared to the old range I had that had a softer side and could easily be scratched at the back, this new one has a softer cushion and it doesnt mark like the first. The only shortcoming was my experience with the Viking dealer. I like the range and if I had just gotten it from someone else, it would have been a whole lot better. Everything did not happen like it was supposed to. The salesperson neglected to schedule the installers so I had appliances sitting in my kitchen for three days uninstalled. I went to that store so many times prior to them doing the delivery because I had such a bad feeling it wasn’t going to go right and I was right. But theyre the only game in town and I was trying to buy local instead of ordering it on the internet.

Do not buy. We purchased a Viking Cooktop and Wall oven 7 years ago. We believed we were paying for top of the line equipment. Within two years the lettering that identifies the temperature settings on both wall oven and cooktop had worn off. Now, the only way to know what temperature youre cooking on is by looking at the manual for reference. We spoke with Viking and they said this is not covered under any warranty because its cosmetic. If you are looking for quality in product and customer service, keep looking. Very, very disappointed in how they stand behind their very expensive product.

I originally had a Thermador, but I was looking at Consumer Reports and the ratings, and the next best one I saw was the Viking. It was a little less expensive than the Thermador, so I went with them. I liked that they have professional-grade appliances, so I purchased from an online dealer, appliancesconnection.com. I got the Viking dishwasher, fridge and stove on a package deal. I live in California and the appliances came from across the United States, so it took a couple of weeks to get them. At that time, I was in Spain and my house is under construction, so that didnt matter to me very much. When I received the items, the front part of the dishwasher was damaged. I contacted Viking to let them know. I spoke with a reps but the interactions I had with them were so-so. I said that I wanted to keep the dishwasher, but I asked them if I could have a new faceplate put on. They said yes, but they kept giving me the runaround for a couple of months. They said that the appliance would be coming from overseas, which wasnt true because it is manufactured in the United States. Also, the refrigerator lights already went out, so I need to call them and let them know to have them come and repair it. In addition, the dishwasher keeps leaking from the door. But other than a few little problems that I had, everything has been great. I love the oven and the stove works great. I like Vikings products and I would tell people to order them.

I had an old Viking and we had to have it fixed. It was silly to go buy one with the wire, but we couldn’t find anyone to fix a Viking. When we got a new stove, I left it up to my son. We looked at a lot of companies, but he chose the Viking. Its nice and he loves the simmer. He’s happy with the product.

I was looking for a comparable model so I researched and saw that there were Jenn Air, Subzero, and Miele. I was looking for a certain look and dimension and I decided to go with Viking Refrigerators. I like the feature choice components. Plus, its quality seemed all right, but I was shocked that it didn’t have a filter installed for the water. Aside from the refrigerator, I also bought four other pieces of kitchen equipment and had a good experience with the dealer. Viking Refrigerators is very supportive and I would recommend them.

We have the whole Viking suite in our kitchen for 16 years and its built really sturdy. We have two refrigerators, two dishwashers, three ovens, the microwave, and the range top with the downdraft. The size of the refrigerator works really well, the space inside of it is great. We use one for all food and the other one is a beverage refrigerator. I use Executive Appliances for all my services. Its easy to get parts. Its easy to get things fixed. Viking is the best you can get out there. I recommend it to anybody whos going to do a kitchen suite. Its better to have everything thats the same and all of the components go well together.

Viking oven quite beautiful blueberry blue, came with amazing home we purchased, number of problems in the 5 years we have been here. Currently the door to the small oven is hanging open, we cannot fix it. Called and left voice mail messages for the service manager and NO CALL BACKS. We cannot do business like this and are positively shocked that no one cares enough about such a valuable brand to look after maintaining or building the value. Sounds like its almost game over from reading about other peoples unfortunate experiences.

I have had a Series 3 gas range for less than 2 years & have had nothing but problems with the oven. When I first got it, it sounded like it was sucking air. The temp is always 25-50 degrees lower than the temp dial indicated. I ran the self-clean cycle twice & both times the door wouldnt unlock after the oven cooled down. I have had parts replaced multiple times. Most recently the main control panel was replaced so I figured all would work fine but it is worse than before. Now the oven lights, the fan comes on, the light to indicate the clean cycle is finished comes on (I wasnt running a clean cycle), the fan turns off & the oven shuts off so now I have no functioning oven at all.When I called for service it would take at least 10 days for the tech to come out... Guess they only have 1 service guy. Finally heard from Viking who said they will replace my range but the replacement range is a downgrade (does not have the self-clean feature). That is not acceptable so theyll give me store credit. The dealer has nothing available in black, w/ self-clean option in the same price range as the Viking. So if I get a different brand & dont use all of the store credit, I forfeit the unused amount. That is not acceptable. The dealer has an I dont care attitude.I have told both the dealer & Viking that at this point I will only be happy with a refund. Talked to Lindy at Viking on 10/24 & had no response w/in 24 hours so called again on 10/26. Got the impression she had done nothing about my request. She told me shed call me on 10/27 in the morning but I have had no call back. I called Viking & was told a VP has to review and they will get back to me hopefully within the hour or tomorrow morning. Unbelievable that a company with their reputation would be so difficult to work with. Their product stinks! Their response time stinks! Their attitude stinks! I will never recommend Viking to anybody.

Our Viking Refrigerator came with the house and was chosen by the builder. So far, the quality has been okay but we had some issues. First, the handle on the fridge-side door broke. I called the customer service and they sent someone over to check. They ended up ordering a new part. It was covered under the warranty and everything was taken care of in a timely manner. Second, the freezer is making a noise. Last week, we had noticed this noise for four days. Then over the weekend, the noise disappeared. I have an appointment today with the Viking’s service guy to come and fix the issue.

Ive been happy with my VIking so far. The oven we purchased is kind of small though. It would be nice if it was a little bit bigger.

My Viking dual fuel 4-burner range was a disaster from the start. It’s now in its 6th year and the igniters chirp nonstop for five or ten minutes after turning on a burner. The bulbs in the oven have burned out and are stuck. Two separate repairmen have not been able to remove them. The oven is small and cant even fit a large turkey. The quality control is terrible and the product is shockingly bad. I wanted to buy American, but it was a big mistake.

The Viking stovetop is a safe stove and the quality is good. I use it almost every day. However, after I’m done using it, the fans inside it turns on twice to get rid of the hot air. And then it makes noise for an hour or sometimes even longer. I just use the oven to bake a tiny bit of stuff but now I don’t want to use it often because I don’t like to hear that noise. The stove itself is good but that oven is a problem and it’s annoying. When it’s working, it’s okay. I stop it and it starts to have something wrong. I won’t recommend it.

I like the looks of the Viking appliances and my husband got a good deal on them. The refrigerators good though its a little smaller than I thought it would be. The range, unfortunately, hasnt been working very well, so Ive had to call the service a few times. It was good as well, but the burners keep clicking and you just dont expect that from the price point. Aside from that, their servicemen werent very helpful. When they first came, they didnt fix the problem. And the second one said that he was going to fix it, but then said he was going to call back and hasnt. Also, the range takes a very long time to preheat and get to the right temperature. I had a Miele in my former house and it did the same thing. And the technician said that thats just the way it is when he fixed that one. And they said the same thing about the Viking one. All in all, Vikings products are probably good and we just got one thats not working 100%.

We went shopping for a refrigerator and Viking was highly recommended. It also had good reviews. The quality’s fine and I like the amount of space it has. Id recommend it overall.

My parents have Viking appliances and I liked the ranges design, so I bought one from an appliance store where I buy all my appliances. It’s an induction range, so it’s very fast compared to my old range and Im happy. It’s a good range.

I have a friend who remodeled their kitchen five years ago, and they have Viking and the kitchen looks so chic and had clean lines. I went with a six-burner and a full range. The home that we purchased, we seriously upgraded the kitchen and there was a cooktop and a double-stack range which is not my style. I was raised with a one range and I liked the versatility that Viking provided with the 5 Series range that we have. I looked at others and its just the right size. The six pilots is perfect because theres more room to cook. The space in the conventional oven is large enough, both the top and the bottom, to heat up the turkey and also the casserole and the dressing at the same time. I have the Viking hood and the switch of the light that illuminates the oven range needs to be adjusted because the light blinks on and off. But so far, everything is great. Im very pleased.I have the whole set - the microwave drawer which is very sleek, the dishwasher, and the refrigerator. But we had a Samsung which had more space in it than we do in the Viking. Thats the only complaint. Were pleased with it. I compared it to other brands. And for what I was willing to pay, Viking fell right in the middle. It wasnt too much for me because, where we live and the upgrades that weve done to the home and the overall increase in value, I thought that the appliances should reflect the neighborhood. Its one of those things wherein that is a fixture that adds value to the house. Kitchens and bathrooms sell a home. And to walk into a kitchen, especially ours, from how it was when we purchased it, to have so many nice upgrades and one of the top of the line appliances, it added instant value to our home. That was the other reason why the whole package was worth it.

I purchased my free standing 30 Viking range early 2017. We purchased the range from Abt Electronics. The range was delivered with a broken knob. We replaced the range. The new range that they sent, has a loose screw in the fan, that would make loud noise when the fan was turned on. We contacted authorized service station Jags Electronics. They came and fixed the screw. The fan continued to make noise. They now say that the convection fan needs to be replaced. It is an expensive range, and we were expecting better quality of the range. Very disappointed with the purchase. I am not sure if the issue is with Abt Electronics - they sell defective pieces, Viking quality, Jags Electronics - that they are not able to fix the problem at one time. Very frustrated. Would not recommend the range.Updated on 12/02/2017: I had submitted a complaint about my range on Nov 11th. It has been making loud noise when Oven/Convection is turned on. The range was bought from ABT. They sent a defective piece. It has been serviced thrice by Jags Appliance Repair, and he has been unable to fix this. WE WANT THE RANGE REPLACED OR WE WILL TAKE IT TO CONSUMERAFFAIRS. We were told on Nov 16th that someone will respond and look into our complaint. It has been more than two weeks and no one has responded. I doubt if they even monitor the complaints.

I love my Viking range and it is a very high-end quality product. However, not the customer service at Viking. When I had a problem with the warranty and me registering my product, the issue wasnt quickly resolved. I had made several phone calls before I was able to make a date for someone to come out and look at the issue that I was having. I was being pushed around a little bit because I never registered my product. So, they said that they were gonna register it. I called back a week later and they hadnt done it. Its something that I could have done on my end, but they said that they were going to do it. I had to say, Whats going on? And then they finally worked it out. So, once registering the Viking was taken care of, I was okay with it. But the customer service wasnt the greatest at the time of getting my problems resolved.

The Viking fridge is great. We like the size of it and it seems to keep everything consistently cool. Weve only had it for about a year and weve had to replace a few of the lights on it. We did a service maintenance call because the light had gone out and that was great. But weve had another issue with our stovetop on the range. One of the burners isnt working and weve had trouble getting that fixed because theres apparently somebody else registered for the same unit.

We purchased all new Viking appliances for a new home we built. The Viking dishwasher has never worked properly since the day we bought it. I have had it serviced several times and the service agent suggested that we try to have it replaced since it didnt work. I tried to contact Viking by phone and spoke to Tim **, Kai ** and Brittany. I never received a callback. I then emailed their west coast general manager, Randy **, who did not even take the time to respond. They have an arrogant group of people working there who are not interested in satisfying their customer. I am going to trash this dishwasher and buy one for 1/4 the price that will work ten times better than this one. Viking has this great name in the industry when in fact, their products are terrible and they dont care about their customers.

Were very happy with our Viking refrigerator. Its a drink fridge and its quality is really great. The layout inside is nice and because we got a counter-depth unit, its not big and bulky. We knew that Viking has good products and we bought a Viking fridge based on quality and style. I would definitely recommend Viking Refrigerators.

My family has Viking range for a while and Ive also been using it. I like its quality. I received the professional series, and the only downside was that I didn’t like that there are pre-heat indicators, its not very intuitive. Other than that, its a great range.

We purchased a Viking dishwasher, model FDW100, just over a year ago and it looks like we will be throwing it away. It does not wash or dry. I tripped the door switch to watch the washing action with the door open and there just isnt enough water pressure from the dishwasher pump to get the dishes clean. If you put a cup right-side-up on the top shelf it can barely fill the cup with water. We had two serviceman look at it and they say there is nothing wrong. They connect their tester and find no diagnostic codes so they say it is fine. I ask them if they check the water pressure from the pump and the answer is; No. We dont check that. (Water pressure is the only thing that washes) As far as drying, well it doesnt. The dishes are warm but not even close to dry. Im contributing the drying problem to the EPA forcing the Energy Star program onto manufacturers. How do you reduce energy cost on a dishwasher? Two ways. Reduce the pumps and reduce the electric heating cycle. I cannot recommend this model Viking dishwasher to anyone.

I had a Whirlpool gas range before but Ive been hearing for years that Viking Ranges were top-of-the-line. I like to cook and I had a portrait of me sitting on a Viking range done several years ago. I said to the artist that someday, Im going to have a Viking range and now I have one. I had the one with six burners on top and its wonderful. Also, the quality is pretty phenomenal. I didnt mind my Whirlpool range but it does not compare. I love my Viking range.

Our Viking range is an older one and has got black porcelain. I dont like that and I rather it be all stainless. Weve gotten some things replaced on it such as the black cover on the range top. Right now, the door springs are broken and the techs are coming tomorrow to fix them. It took way too long to order the parts. I called in June and I still dont have an oven. I have the professional series and I thought it would have been bigger. But I got just a regular sized cookie sheet and it almost scraped the walls of the oven because of the way they have the handles on the edges. I have to get rid of that now and get smaller ones.

We live in a small-town area and the closest dealer carried Viking ranges. Their rep showed me how the range worked. He had me pull the oven racks out to see how smooth and strong they worked and how the simmer on top would keep things warm but would not overcook the food. The range has five knobs. Four turns on the burners on top and one turns on the oven and sets the temperature. I like how simple it is and that it doesn’t have all the electronic gadgets in it. Also, I like the ball bearing racks in the oven and that all the burners are large burners on top.

Our Viking range is great. We know how good they are and how well theyre made. We like the simplicity of it. The only thing was that one of the grills didnt light up, so I had to have somebody come over and look at it. A piece was just disconnected and it was a pretty easy fix. They did a great job.

I was all the way around looking at different places and I ended up buying the Viking fridge through the kitchen design place that I used. One thing that was attractive was the breakdown in price when I bought four appliances. I like the quality of the Viking fridge. It does the job well and I like the design. However, when the ice maker is in ice making mode, the arm is down and the drawer is full, then I open the drawer, a whole bunch of ice gets pushed out to the back and on to the floor. When I slide out the drawer, the arm takes some ice cube with it. Theres gotta be something that wasnt done quite the way it should be because I always have to put the ice maker arm up when I can see its getting full. Its not really engineered very well there and I wish that was a little different. But I like the way it looks and the way it feels sturdy when I use it.

Ive always wanted Viking appliances and I got a really good deal. I did it through AJ Madison. It was a package, so I got the fridge, the range, the hood, and the dishwasher. The range is beautiful. I havent gotten to using it, but Im very excited. I love everything. It really fits my house. It looks like everything is really good quality. AJ Madison was pretty good on the Viking products. However, they had a convicted felon deliver my products and steal my stove. AJ Madison and the freight company they subcontracted out to didnt do background checks and they hired a felon. He unloaded my stove before he delivered it to my house and tried to tell me that he delivered it and didnt know where it went. But AJ Madison made it right.

When we remodeled our kitchen I decided to purchase all Viking appliances based on their reputation, and I thought they were built in the US. I have had issues since day one and have never really had anything resolved satisfactorily by Viking. My double oven has slow heating up times, uneven cooking, even on convection, and now has issues with the digital timer. My biggest disappointment however is the refrigerator. I was so excited to have a large all refrigerator in my kitchen. It has had multiple cooling problems since day one. I think the real problem has never been diagnosed and is now so bad that it is not fixable. I have spent over $2000 on repairs and it still doesnt work. The door is simply too heavy for the hinges and will not close in the top left corner. This produces massive condensation on the inside which freezes. It also causes uneven cooling where my vegetables in the crisper at the bottom are frozen and the milk on the middle shelf is warm. We have replaced the gasket and adjusted the hinges but it simply will not close the gap. This is a design problem. Disgraceful for a product that cost over $7000. As of yet Viking seems on interested in resolving a problem. They are certified repair company has said that they are unable to help any further.

Famous Tate delivered my Viking refrigerator like I expected. Though I wish the ice maker would work a little faster, the ref is functioning as expected.

Ive been cooking my whole life and my parents had a couple of Viking Ranges. I went with them as well because of the quality and a specific offering that they had that included a free dishwasher. The range is excellent. I like the simplicity, the quality, and the ability to rebuild, repair over time and the lack of any real computers and microprocessors.But I have never been more disgusted in the service that I received from a company, let alone one that Ive just given $5,000 to. I interacted with tech support a couple of times. The individual I was talking with was mumbling into the phone and acted like he was doing me a favor for helping me. He acted like my questions were completely ridiculous. When I talked to somebody at a call center in India for an appliance I bought at Home Depot, they treated me better than this. I had to tell him to put me on the phone with a different tech support person but they have no further help. I talked with people in the parts department who told me I was incorrect with regards to where the data tag was for where the serial number and model number were. It was an all-around garbage experience and they will never get another dime of my money.Ive since talked to other owners of Viking products as well as some technicians and they say that this is a common trend. I have written Viking and theyve not gotten back to me. Quite frankly, my next purchase will not be a Viking because Ive never encountered such pathetic treatment of a customer, especially one who thought they were buying a luxury brand which would come along with the support. Ive just convinced somebody not to buy a Viking as a result of this because that is unacceptable to me.

Weve gone into an upper-end appliance dealer in our area and looked at a couple of different brands but in the end, we decided on Viking. I also had a fairly large Viking grill with the side burners at my prior home and I liked the construction of that. I liked the style which was pretty simple and clean. But I have a problem with my refrigerator and its being serviced currently. Its a little disconcerting having an issue within six months of getting it installed but well see how the repair goes. It is covered under warranty though and customer service is great. Theyre very quick to get me tied into the local authorized dealer in the area and getting that scheduled. Also, Ive ordered some accessories off of their website and I still have one pending now for about three months. There are things that we are led to believe are available but they tend to be on backorder and take many months to finally get.

I spend nearly $12,000 in a complete new Viking set (Range, Fridge, Dishwasher and hood). In less than 2 years the technician has come to my house 3 times. The oven didnt self regulate and eventually the thermostat had to be replaced. The digital display on the dishwasher looks like it is in Japanese and the freezer drawer in the fridge needs to be adjusted every 2 weeks. It is a weekend home so you can imagine how much use it got since it was installed. I am being told that all labor is on me. Their customer support was courteous, but denied point black any responsibility. If you buy it, is just for the looks. The quality is certainly not there! And they should not announce themselves as a premium or high quality brand.

The Viking Pro dishwasher we had was recalled because the heater would start fires, apparently about 20 of them! So they sent a tech to fix it - that took 3 months! So we washed dishes by hand. Then after they supposedly fixed the dishwasher it would give error codes like flooding, but it was not doing that it just would stop mid cycle - sometimes. So they came again after much complaining and could not fix it and suggested it MIGHT be a control board problem. Even though when they ran diagnostics there was nothing found to be broken. It was clear to me that fixing the heater problem caused the machine to randomly stop, yet they refused to fix it. Viking wanted to charge me for a new controller board so adding $400 to a unit I already do not trust. Clearly if it worked before they took it apart and replaced the wiring harness and heater then something they did during the repair broke something else!

Every Viking appliance we own has had some issue that always cost a few hundred dollars. First, it was the dishwasher that had to end up being replaced. We have experienced the igniter issue on the stove so now we just keep a lighter nearby. Today, the oven just stopped working. The quality and customer service from Viking is the poorest I have ever dealt with. How are they still in business? I am totally dissatisfied and always tell everyone I know to absolutely stay away from Viking unless you like headaches, frustration, poor customer service, horrible parts, availability, and etc. With all the money you will spend on service calls, you are better off replacing the appliance to cut your losses.

We have a full suite of Viking appliances. Its pricey but we chose them for their reputation and style. My wife likes the refrigerator more but I find it a little too shallow. Everythings up front. But aesthetically, its very pleasing and it goes with the other appliances as well as the rest of the redone kitchen, and it’s so far, so good. Initially, we had a problem with the refrigerator. It was probably within the first month. Id found a puddle of water below the freezer on the floor. I did not appreciate that at all. It had gone into a defrost mode unexpectedly, and we had to throw everything in the freezer away. The icemaker has that bar that will cut it off as it slows up. That doesnt work. The ice overflows and ends up on the bottom of the freezer. It’s never turned itself off, so you have to turn it off manually to stop the ice being generated. Otherwise, if you pull out the top shelf of the freezer, its higher than the rod because it pushes it out of it, pushes it to the back and out the back, off the end. Were not the only ones. We speak to other people who have it, and they say they have the same issue. From what I understand, there is no fix. It just doesnt do what you thought it would do. Thats something that from a design perspective should be looked at.

Viking has always been one of the top brands to buy in status, quality and functionality. I’m 63-years-old and I’ve had Viking for 40 years. I just purchased a range for a second home, and I’m satisfied with the quality of the product. The whole package is good. The quality of the stainless steel and the knobs too. They also moved up to LED light, which is nice. I am a builder in Manhattan and I do some high-end residential and commercial work. I am not a cook but I recognize quality when I see and work with it. Viking is one of the brands that I would always recommend.

I believe I can beat all negative reviews that I have read this evening... my Viking almost killed me tonight. It had been pulled out from its location into the kitchen because it had ceased to operate during the night... After a lengthy process we found a vendor to fix the problem. Whilst waiting for the part to be delivered tomorrow I said we must open the doors because as we have been told if a fridge is not functioning the doors should be open to prevent odors etc. As I opened the bottom drawer the fridge started to topple on top of me... my reaction was to try to stop it. However a 2 inch jut out in my counter caught the top door and prevented it from falling on top of me.Everything crashed out of the fridge and I was surrounded by broken glass etc. We tried to push it back in place but it is on wheels and the disaster was about to be compounded... trying to hold it in place we called the local fire dept... They arrived and carefully pushed it back into place. I have no words for this piece of junk... excuse me - very expensive piece of junk. Lucky to be alive tonight!

The unit I purchased had a dent in the front door and I got it for a discount at Lowes. It was a really good price. A year later, it has stopped cooling. Lowes told me when I bought it that even though it was cosmetically damaged, itd be under factory warranty. Viking sent a repairman out because they acknowledged the warranty. When they were at my house, they said, It was damaged in shipping and you have to call Lowes.” So I called the warranty company and they said “You bought it on sale from Lowes. Therefore, it’s as is.” Then I said, “I wouldnt have bought the refrigerator for $6,000 if I thought it was not under warranty.” So they said, “You’re beat.” And Lowe’s said, “You’re beat ‘cause you bought it at a discount.” So I had to buy a Sub-Zero. Neither company helped me. Needless to say, I don’t have confidence in either Lowes or Viking. I wasted $6,000 in one year. I lost the $6,000 and then I paid $12,000 for the Sub-Zero. So, I paid $18,000 really for the fridge. I tried to fight it, and I tried to argue with them, and tried to ask everybody that I could for help. Viking doesnt stand behind their product and they wont help you through a crisis.

Following a friends recommendation, I got a Viking range and its beautiful. I got the black one and not only does it work well, but it’s nice-looking. The quality is really good too. I love cooking with it, although there are things that it can do that I havent utilized yet because I’ve only had it hooked up for about four months. Also, when I first got it, the broiler was broken. They just fixed that about a month ago. Its an amazing broiler, it goes over the whole top of the oven. It took a long time for them to come out to get it fixed because I live in a rural area. There was some problem with me getting the paperwork, but it didn’t have to do with Viking. I bought it through AJ Madison, and their company was the one that I was having trouble with obtaining the paperwork so that I could get the product registered, and then I could get it serviced for free under the warranty. The person who handled it did a good job, and it works now.Apart from the broiler, which I love that, I also love that on a standard stove that I’m used to, it has the smaller center burners, and these can all go to the boiling. And then they have one that’s huge, so it really gets your water boiling quickly. It also has a dehydrator built into it, which is amazing. It bakes well, too. I’ve had good experience with everything. I would buy one again for sure.

After being told by Viking, both to me and to Complete Appliance Service, that the electronic failure of both the griddle and left oven starters of my VGSC5486GSS Viking Range.would be covered, Viking denied the claim. It was to be covered under 3yrs plus 90 days on electric parts. This is my 2nd Viking range. I own a Viking dishwasher and wine cooler. I am building a new home and am concerned about Viking’s warranty. I have also called and left messages for Antonio.

We got a Viking Range through an appliance package which involved us getting a range and getting a Viking microwave for free. Currently, were having a little difficulty with the oven holding temperature. The range top is great but were seeing swings of upwards 20 to 50 degrees from what the thermostat is set at. Still, we love our range top and the gas controls.

I’ve gone through lots of refrigerators and this Viking refrigerator, which Ive had for three months now is a very good unit. Its door is really solid and heavy. I also got a warranty card. Viking is a great brand.

Viking stove VES3064BSS electric 4 burner - Is anyone having problems with burning food? My oven runs really hot. I have to adjust the temperature and the time on all the things I put into the oven and its still over cooking my food. I had a repair man in for my dishwasher and he checked it and said it could be the hinges and also checked the temperature in my oven and it runs way over what the temperature is supposed to be. I feel the same as others, Viking does not back their product. I love to cook and bake and this stove has been a disappointment!

We purchased our apartment last year and everything was installed already. It’s all Viking. We’re quite happy with the equipment. Everything is working smoothly and the range is great although we have an issue with the noise. It took me really long to have the technician come over, which was probably a few months but he came and looked at it. He said that it was a manufacturer issue so, he put a few bolts on the back. The noise is still there but it’s less. I like that the microwave is spacious and then, my stove is good. The oven is okay too, even though I prefer to have an even bigger oven. The fridge with a French door freezer is big too but I will benefit more if the freezer compartment would be larger, but it’s okay. We still fit it. We’re just a family of five people but we need more space.

We bought a new house 3 years ago. The house came with all brand new Viking appliances, wonderful we thought... until we actually wanted to use them. We have a microwave, fridge/freezer, 6 burner range oven and dishwasher. Fridge/freezer and microwave have worked fine, so no complaints there.Oven and dishwasher however, are a bit of a disaster. First of all the oven - the gas was coming in too far from the flame, so it would never light properly, or it would light and then go out after a few seconds, just leaving the click click click as it tried to reignite, and the smell of gas everywhere. Called the engineer and he repositioned the pipe so it would work properly (the original issue might have been the problem from installation and not a Viking problem, Im not sure). Then after this visit, the fan in the oven makes a ting ting ting noise knocking against something if we try to use it - as wed had the engineer out for the dishwasher in the middle of this, I couldnt face getting him here again, so we have lived for 3 years without using the fan. Now onto the dishwasher which wasnt working when we moved in (brand new dishwasher), sometimes it would stop mid-cycle, other times it wouldnt go on at all. We had the service engineer out several times. First time he tried resetting everything, then second time he ordered a new electric panel on the front and came back and installed it later, then after that it seemed to work fine. Until yesterday, when the electric heater failed - at least this is the word on the Viking website talking about this very issue on a product recall (which doesnt include our dishwasher). As I sat about 3 feet from the machine, I heard a strange short circuit sound and a pop, seconds later there was smoke coming from the machine (which was running), I grabbed the fire extinguisher and switched everything off. Moved our two babies to another room, and pulled the machine out of the wall with my husband, smelt where it was coming from, and dismantled the thing to find a completely burnt out electric heater and wiring on the bottom. Very dangerous. We now have a semi-dismantled dishwasher in the kitchen and we are trying to get the part replacement - officially this is on a 6-week order lead time. More to come, but 100% sure that I would not purchase Viking again.

We have a refrigerator which is only a few years old but my wife wanted the ones with industrial-looking handles so we bought a Viking Refrigerator. Also, a friend said that they would be better than Thermadors and Viking has a good reputation. But it had issues with the cooling that was running almost 24/7. It kept running and running and never shuts off except for five minutes and it will run for another six or seven hours. Then, opening the freezer door, it looked like a mist was coming in from the cooling bins where the cool air comes in. According to the sales guy, this indicates too much humidity but he didn’t really know where this was coming from.We contacted the retailer and a guy came by and said there might be an issue. He suggested waiting until it’s in its final place because its still in the living room. Then, hed come by to level out the refrigerator and freezer appropriately and hopefully, the issue would be addressed. If not, they will have to provide some parts. It was a little disheartening considering it’s a brand new unit we paid a lot of money for. Therefore, we will know more in two weeks once it’s in its final place in the kitchen.