I wanted a restaurant quality range for my house because I do a lot of cooking and I wanted something that was gonna last. I know Viking lasts a long time. The dealership took care of me because we do so much business with them since Im a mechanical contractor by trade. I got a good range from Viking. Originally, when I was looking up the part number when I ordered it, I thought I ordered the sealed burners. But when it came to me, they were the open burners, which I decided to go ahead and live with. When I went back and checked the part number, it was my mistake. Other than that, my purchase was exactly what I expected. I like the feature of being able to pull the tray out and clean it so I’m happy with it. I didn’t have a Viking before, personally but I’ve used them though not for myself. All the burners are the same BTU and they all have a simmer function. However, I can’t tell the difference by putting it on simmer, which is like a selection right before high or turning it all the way down to low. The flame looks the same to me. It’s just a very low flame on this big burner. If I need to simmer something, I crank it all the way down to low and it’s simmering. When I bought my Viking, I bought a six-burner range but I only got four of the burner covers in the box that it’s shipped in so I sent an email to a rep. It went to Viking and then it ended up bouncing to a couple of different people. It went from customer service to parts. It was a lot of back and forth and it must have been 12 emails to finally get it sorted out with all these different people that they needed to send me two more burner covers. So that was a little weird. They eventually did send them which took two weeks. But a week later, I got another set of two burner covers. So, there was a little disconnect there. They were kind of screwed up on the parts side of it and now, I got two extras. But overall, I would absolutely recommend Viking. They’re topnotch in quality and service.

We remodeled our kitchen and have replaced all of our appliances with new Viking models to include: a 6-burner, 2-oven range; a 36 built in freezer, a 36 built in refrigerator, 2 dishwashers, a microwave and a double electric oven with French doors on top. I have had problems with not one, but ALL of my appliances within the first two years of owning each of them. The problems that were covered under warranty eventually got fixed, but the service provided in Rancho Santa Fe by the southern California servicer recommend on the Viking website (Executive Appliance), has been slow and unreliable. I was without a freezer for two weeks and only got it fixed because I repeatedly called them to chase the electrical board part and their technician (after losing several hundred dollars worth of food). The refrigerators hinge had a metal part that literally broke apart and fell on the floor. Again another, several week wait to get this fixed. Both dishwashers stopped working within the first two years and have been repaired and are working, but one has control buttons that constantly stick and the paint labeling the buttons is rubbing off. The electric oven does not heat evenly and the food at the back gets cooked faster, so you have to rotate your cakes and cookies or use the convection feature to minimize burning at the back. The small oven in my gas range does not work consistently, so I just use the electric ones now. So, if you intend to use your appliances regularly, I would advise avoiding Viking. Like other reviewers, its just a fancy name badge on your appliance, whats beneath is not well constructed or reliable. I am so DISAPPOINTED and will NEVER again purchase a Viking product. I cannot imagine how they will stay in business with such unreliable products. I am just furious about the time and effort Ive had to spend getting things fixed that are not even old. I guess I should have kept the very old appliances - - at least they worked.

The current situation with Viking is an oven relay that has been backordered for over six weeks. Considering the poor quality of Viking appliances, their parts department should be overstocked. The Viking refrigerator is even worse. Egg bin door broken. Deli drawer (big drawer on bottom) broken twice. Have not replaced it yet because it costs over $500 for this plastic piece. Never will I buy Viking again and I tell anyone and everyone not to do so.

Were really not happy with our Viking fridge. We like that it keeps things cold, but its loud. The plastic on the doors has cracked. We called in the warranty, and they covered it. Right now, the thermostats not accurate. We had to have someone come in and clean the kitchen because it smoked all over the place. Its very poor quality control. It was very expensive and does not meet expectations.

I had a Jenn-Air range but I didn’t like the way it cooked on the gas. A couple of my cousins and family members have Viking ranges and I also researched on them. I liked the reputation that I read about them and bought a few things - a range, a washer and dryer, and a refrigerator. The Viking range is much better. It cooks much faster. It’s of good quality but the only thing I’m having a problem with is the grates in the oven. I can’t get it in and out easily. It sticks. Also, they didn’t explain clearly that I bought the non-self-clean oven. They didn’t go through everything for me. They didn’t tell me the ins and the outs of each of the ranges. If I could exchange this, I would get the other one.

I bought a house that had Viking appliances and one of them was a range. Its quality is great and I like the size. Plus, the burners are easily adjustable and I can find the exact heat I need. The appliances are good but they need to have more knowledgeable repair people and a more formal contact procedure in Canada. Ive had experience with other larger companies where you call a head office and they provide you with your repair. And it was not the experience I had with Viking. I had to find my own and I found an excellent repairman, but it took a long time for me to find him.

We bought (it was 100% my husband who wanted this stove even though I cook ALL the time) a 36 6 burner Viking stove in November 2004. Within the first 2 years, a repair guy had to come in to fix the ANNOYING click-click-click sound from the burners. Then a year later, came back to fix the click-click-click sound (and taught me what to do to try and fix it myself) as well as the broiler which broke. It is now mid 2011 and I have had no oven for over a month because about 6 months ago, the oven went and I refused to pay the $400 for the visit from a repairman just to tell me that I needed another part. I tricked the oven to work; first by putting the broiler on for like 10 minutes then carefully turning the knob to the temp I needed it by, then preheating it for like an hour along with an oven temp gauge thing. But now, the oven and broiler are no longer working. I have a service call into PSEG to come and fix it. I asked them if they service Viking and they said that they will. Well see. I also have the issue with the caked on grease on the burners that no matter what I do, will NOT come off!I HATE this stove.

I have a friend who is an appliance repairman and he helped me decide what I was gonna purchase for my new kitchen. I had heard of Viking before and he recommended them. I like the look of the stove that I got from them. I also like its quality, which is great. There’s no comparison between my Viking oven and the one that I had in the past, as Ive never had anything of this quality before. The sturdiness of the range is my favorite feature. In addition, the burners are all very accurate and I like the way they burn. I would tell friends to go ahead and buy a Viking range.

I thought Viking was a good and well-made product so I picked it over others. The reps in the store were great. They were very knowledgeable. I love that the shelves roll out but I don’t think the heat’s accurate. I had to keep another thermometer inside as I cook. The overall experience was pleasant but the range is just okay, not great.

We had a Garland in a big farmhouse 45 years ago, then we moved to Viking about 30 years ago. Its an upgrade cause Viking has the burners. This cant leak all the crud down around the burners, so this is much better. However, purchasing it was terrible. We were getting ready to do our renovation, and my husband had to spend quite a bit of time tracking things down. Our stove has just been installed and we love it. Its our second one and its beautiful. Its a good solid stove.

Our Viking works really well and its a good range all around. Thats why we use them. I like the broil feature on it. We had to have one of the burners swapped out and the fire bar underneath adjusted on the last range we purchased. It was really smooth to deal with customer service and the rep that came out was amazing. On the whole, the Viking range is expensive but its worth it. I wish I could have gotten a bigger one. I just didnt have room in this house.

We rent a house and all its appliances are Viking. I like the quality of their refrigerators door. One time, they came to change one of the components and so far, it’s still working.

We re-did our kitchen and we wanted nice appliances. I bought my Viking Refrigerator through an appliance place in Silver Spring. I researched online and I know its a high-end appliance. I also found the spec sheet and the warranty online. I bought Viking because of the name and the quality, but now, our refrigerator is a little over a year old and the icemaker broke. I have given to my daughter the cheapo refrigerator I took out of my kitchen when I bought the Viking refrigerator and that works fine. We already spent over $3000 on our Viking refrigerator and it should last longer than a little over a year. I like the refrigerator a lot with its space and the way its laid out, but I need ice and Ive been buying ice now for a couple of months. Ive owned a lot of refrigerators in my lifetime and Ive never had an icemaker go bad. Viking answered my phone calls but they were adamant. I have my own business and I dont treat my customers that way. When there is a problem, I take care of it. I was under the impression that I had a two-year warranty but Viking changes their warranty whenever they feel like it. The Viking rep told me that I should have looked at the floor model at the place where I bought it and reviewed the warranty there, but they didnt even have a floor model there. Since Im very persistent and I didnt give up, they finally agreed to supply the part after multiple phone calls. Then theyre supposed to send the part but they didnt and its another week I have to wait now. Im very disappointed for the amount of money I paid for this refrigerator. The cost to have the icemaker fixed, with the labor and everything, was $650 and that is a lot of money! I thought about getting a whole new refrigerator but they decided to replace it. So, hopefully, the new one wont go bad.

We had the range installed about three weeks ago and we love it. This is a Series 5 model and the one thing that we dont like about it is the fact that the knobs got that little blue marker at the top and we thought it would lit up when you turn it on to show that its on, but they dont. Its there just to show the off position. We do have the LED lights under the panel that come on, but youve gotta physically look at every knob to make sure that theyre in the off position to make sure its not on a really low simmer where you cant see the flames. They should put a light on each one of those knobs to show when you turn it on. Other than that, it’s performing well. We cook a lot on it.I looked at some of the other models that were less expensive. Some of them were half the price but then, I looked at the consumer reviews and the people that were giving it 4 or 5 stars were only about 60%. But the Viking Range was in the high 90s. Some of these other ranges look good, but according to a lot of the customers who had bought them, they didnt function properly. So that was the main driving force for going with a Viking.

We purchased a Gas and Electric wall ovens. I love the electric oven and have had no problems. It is going on 3 years and the Gas oven problem has yet to be resolved. Only used it 4 times. There is a strong gas smell and each time it got worse where my eyes watered. They know about this problem and still waiting for the 2nd repair company to resolve this.

Ive known Viking forever and I bought the range because of the brand. I like the look and the construction. Its quality is good. But when I bought it three years ago, the person I had spoken with wasnt very knowledgeable.

Im from Mississippi so its not hard to hear about Viking Ranges here. I wanted to support a homegrown company and I cook a lot and have heard good reviews about it. I also had some friends that had them and enjoyed them. I appreciate the way if I spilled something on the top of the stove or something overflows that has a lid on it, the cleanup on that is not bad. Its pretty easy for me to clean up compared to the last stove combination I had. However, I have not been very pleased. I have a gas top and oven and the gas oven has been very difficult to regulate. It takes forever to heat up, way longer than ever expected for the oven to pre-heat. I have to turn it on a good 30 minutes prior to and sometimes longer. I put my own room thermometer in there because I dont trust the temperature setting. I hate the way the gas comes on and off. Early on, I was having struggles with everything being too dark on the bottom and light on the top. My appliance man said, Youre not waiting long enough to pre-heat. Youre gonna have to wait. Im also frustrated with the oven size. I have a big oven and a little oven side-by-side. The little oven is half an inch to an inch too small. And the big oven, when I try to get something in there like two pans or skillets, they dont fit well either. I cook all the time and I prefer large groups. We have work entertainment that I do all the time. I tried to do two big pork shoulder roasts at the same time. It was in there for hours and difficult to get both of them in there the way the pans were. I wouldve taken an inch out of the big one because its not helping and put the inch in the other one. Theres also the fact that its hard to clean on the inside. Viking makes a big deal about not scratching anything and not using anything harsh on it so Ive been very careful. I have to heat it up just a little bit and then have a wet rag and muscle it to get it off. When I spill something over, grease gets on the aisles of the stove and I havent gotten those off. I cant get those off without having to use something harsher than they recommend. We bought the vent that goes over it and Ive been hugely disappointed in that too. Its really difficult to get the grates out to wash them. I cant talk to anybody if I turn it on since it is obnoxiously loud. I also bought a warming drawer and thats been okay but theres a little spring-like lever that goes on it to make it click into place, and it broke for some reason. The appliance guy said, Well have to order that part. And then he went to order the part and Viking had stopped producing those parts for a while. He worked on getting a part to help with the regulation of the temperature in the oven and called me to come out and put that one in. But I dont think its going to help and I dont see what its going to do. Overall Im dissatisfied and if I could get rid of it, I would. If I hadnt spent so money, I wouldnt be quite as dissatisfied. But when you spend that much money, you expect a lot.

Four years ago, we were redoing our kitchen and I saw the Viking refrigerator at the appliance store we were at. At the time, Viking seemed to have a better warranty. The Viking refrigerator is a good product and were pleased with its quality. It does a good job keeping things fresh longer than our previous refrigerator. It was a little difficult though to get the Viking reps on service when we had to get the refrigerator serviced, but they eventually got around to it. I had to wait over a week for an appointment. And then, they had to order a part which actually never came in. And so, after about six weeks, they ultimately replaced the refrigerator rather than try to find a part. They did the right thing in the end.

I purchased a Viking range a few years ago. Two of the stove top burners have stopped working. The replacement boards to fix problem are $1200.00 just for the parts, and Viking cannot guarantee they will work, AND they will not let us return parts if they dont work. I would NOT buy these overpriced, underperforming units again.

I like the aesthetics of the Viking Range and the way it fits in the kitchen. It’s also decent quality. There are higher-end ones but I’m not one that’s gonna spend that kind of money, and even this is overkill. But this would be a better choice. Also, at the time that we bought it, there was a rebate on the range with the hood so that also persuaded us a bit.

Viking refrigerators had the designs we were interested in so I bought from them. But the quality is very substandard. They had to replace the first refrigerator because it was defective. It took eight service calls with countless calls back and forth over a period of seven months to finally replace it. Then, they shipped a new one and before they installed it, the installer scraped off the insulation on the outside of the door. It was a custom ready refrigerator so we installed our own custom panel on the outside of the refrigerator. So now, we’re getting water drippage between the refrigerator door and the inside surface of the custom panel onto our hardwood floors. And the food is freezing inside the refrigerator.I’ve been going back and forth with Viking for a couple of weeks about this and I found out that they changed the engineering on the door. They’re saying that they can have new doors installed but they can’t be held accountable if my custom panels won’t fit the door. They’re not giving me any help. I called Juanita, the supervisor in the customer service department and she doesn’t answer our calls and doesn’t return calls readily. It’s ridiculous. My whole kitchen was breaking. I have this very expensive 42-inch side by side refrigerator, the dishwasher and the warming drawer. All the appliances are Viking. And then I don’t get straight answers from them at all. It wasn’t a good experience. I would not recommend it.

I bought a refrigerator and a freezer from Viking Refrigerators because of their reputation. My favorite feature is the built-in lock. However, Im not satisfied with them because of the issues that were having and theyre coming tomorrow to fix them. The drain at the bottom of the refrigerator doesn’t drain correctly so it fills up with water inside below the meat compartment and sometimes it runs onto the floor. On the freezer, were having an issue with the icemaker. The service was the only contact I had with them. Our conversation went fine but the only problem was that Im in a rural area. I had to wait six weeks for them to come over to where this was located to do service. That part has been a bit of a hassle. It was frustrating just because of the service issue.

Problem with freezer basket falling off and freezer light was blown. Scheduled a appointment, and the technician said he would need to come back to repair. The basket was repaired but not the light. It’s been weeks and no one ever called back. Fortunately for me the light eventually came back on.

Have a VCSB5482DSS which replaced a VCSB48OSS. Same problems. Its a nightmare. It leaked from a part that I had to identify then the pan constantly overflows because the heating element doesnt work to evaporate the water and the ice maker doesnt work. Viking gave me a half priced new refrigerator replacement. It was still $6000 plus. THE SAME EXACT PROBLEMS!!! NIGHTMARE. NEVER BUY A VIKING REFRIGERATOR.

Our neighbor has a Viking refrigerator and I like the appearance. It also seems like they last longer. We bought one through Best Buy and the specific sales person was really good. I like that the fridge has more shelves than usual, but when we had it installed and opened it, the drawers were cracked and I am frustrated with that. It would have also been nice for the fridge to make crushed ice, instead of the big ones.

Viking refrigerator was in the house when I moved in, and I really dont like it that much. It was broken within two years of purchase. It does not cool well. Ive had a lot of refrigerators and Ive never had one to be that broken that fast. Nevertheless, their licensed repair people were excellent.

My friends are the only Viking dealer down in Key West. We work on their cars for the business so I went through them. I’m very happy with Vikings product and impressed with the refrigeration. Their customer service guys were awesome, professional and nice as well. I would definitely recommend Viking.

I have no questions at this time. We are very pleased with the unit. It has significantly increased the quality of oven baked goods. It was the most expensive appliance we have purchased until now but it has made cooking so much more enjoyable. Thank you.

I have a double electric built-in oven approximately 11 months old. The temperature has never worked properly, and in August, I had a technician come out to regulate the temperature. In the process, we realized the convection feature did not work properly in the top oven (and later also in the bottom oven). After two trips to regulate the temperature, the technician also ordered a new fan for the convection portion. Shortly after that, we told him to order a bottom fan as well, as that was not properly working either. He called and told me the fan would take three weeks to arrive from the factory. I asked if it was in China, and he said no, he got parts faster from China than he did from Viking in the Midwest!!I had bought the oven from Albert Lee Appliance in Bellevue, WA. I called their service department initially to complain about the temperature, and they put me in touch with the local technician, who is excellent! I never had any follow-up call from Albert Lee to see if I was being taken care of. As time progressed, and the parts had not arrived, I again called Albert Lee service, and later the salesman I bought the oven from to ask for their help. The salesman referred me to to his service department, and they said they would look into it. After three weeks, and another call to the service department, I have never heard from Albert Lee.I finally called Viking, and after three re-routings of my call, was connected to the rep in Southern California, who told me to call the Northwest rep. He returned my call the next day, and promised to get the parts overnight so my oven would work. After a week and a half, and no parts forthcoming, he called and said he would replace the oven with a new one. He did mention receiving an email notification about bad convention fans in wall-mounted ovens (which I knew from three weeks prior from the technician!). At any rate, I am now awaiting a new oven (no delivery date yet). I would NOT recommend Viking to anyone based on my experience with their sloppy, untimely repair issues. I do have a Viking cooktop, and am happy with it, but hold my breath if something goes wrong with it after this experience. Also, I would not recommend Albert Lee Appliance to anyone, for their lack of customer care, and general lack of any follow-through on customer complaints. They sell and forget, it seems, so I will buy there no more.

We’ve always used high-end appliances and we have always used Viking. For the second house we purchased, the appliances came with it but with the first house, we purchased appliances and it was either Viking or Wolf, and we just went with Viking. The refrigerator is usually good. I also liked the size our refrigerator. We’re a little disappointed that it broke and to have a repair so quickly after moving in. The refrigerator stopped cooling, which is a pretty big thing for a high-end refrigerator. For appliances that are so expensive, we expect, number one, not to have as many necessary repairs as we have had in the past; and number two, we expect the experience to be more seamless when we do have that.

Bought a Viking range due to their good warranty and so far, the quality is good. But I had a little bit of an issue in the beginning. The range wasnt holding the right temperature and it had to do with a computer glitch within the motherboard. So I called up Viking, and with the warranty, they sent someone within the week, and he fixed it, and I havent had a problem since. Everything in general is very high-quality made. The people at the Viking dealer at P.C. Richard were knowledgeable and overall, it was an excellent experience.

We moved in our brand-new house in November around Thanksgiving and the Viking refrigerator was in it. Ive never had it working since Day One. In less than a year, I have lost everything twice in there. The ice and water dispenser have not worked and part of the problem was there was no local repairman. I went online and found the only authorized repairman in the state but he happened to be two hours away. I talked to him and he was nice enough but he was gonna charge an arm and a leg to come up here. He tried to talk me through it and gave me some instructions. It got better at least but it has been infuriating and I don’t know how to get it resolved other than to get the guy from Laurel to come and see about it.

The quality of the Viking refrigerator is okay. But I would have liked to have features that other refrigerators have and Viking does not, like an ice and water dispenser in the door. Also, the fridge has an ice maker that dumps ice in a tray in the freezer section of the refrigerator. If you pull out the freezer section, ice cubes in the back tumble out on the ground. I dont see that as being a positive feature of the refrigerator at all. Ive never had a refrigerator that tumbled ice cubes on the floor because the tray isnt holding properly. Other than those two things, I like the refrigerator. As far as keeping things cool, it keeps things cool. It looks attractive on the inside, too. You push the buttons and it keeps things where its supposed to keep.

Viking Ranges is a name that speaks for itself. Everything I’ve ever heard has always been good. We went with them because of the reputation and we were dealing with the warehouse that had one Viking stove that was the right size and had the right looks of it. However, there were a lot of issues. One of the burners didn’t work and the oven would turn itself off after I turned it on. It also wouldn’t maintain the heat. It would be cold in the front and hot in the back. We had a company come in at first, but they kinda oversold themselves and they didn’t know what to do. They put it back together and said they couldn’t fix it. Another fellow from a different company came and we were super pleased with him. He was very professional and he knew his stuff. He seized up what was wrong. Our dilemma was we don’t have a gas line, so we had to go with propane and we bought a stove that was not propane.They had to alter it. The first company thought it was just a simple fix, but it wasn’t. They had to adjust all the frames. The second guy fixed it and ordered the parts, although it took forever to get the parts. But he consistently called us and said he was working on it. They were supposed to be coming and it did. He called, came, and fixed it. However, it was a new stove, so I don’t understand why it has so many things wrong with it. Everything’s working fine and it’s good now. It maintains temperature. I made some chocolate cookie chips and they came out great. On the bottom or on the top, they were perfect. It’s a wonderful stove, but I’m a little apprehensive to recommend it because of the start-up problems we had. It definitely was a problem when we got it and it was not lightweight. You don’t wanna be taking things in and out because it is a big stove, it is a double oven.

We have a couple of Viking appliances and the stove works great. However, the refrigerator keeps beeping the alarm. We’ve had it serviced and the techs told us that they fixed it. They tested it and got the temperature and it still alarms. Despite that, Viking has great appliances.

My husband heard that Viking was the best kitchen appliances. We got the refrigerator and it the quality was fine. I would’ve liked it to be bigger but that was the one my husband ordered. It was an excellent experience overall.

For the love of God, do not spend your hard earned money on Viking appliances. I purchased an entire kitchen appliance set from an authorized dealer in 2009, spending about $20k. Within the first year of purchase, my top-of-the-line built-in fridge stopped working and it took them more than a week to repair and thank God it was under warranty. A couple of weeks ago, my dishwasher, which I have used maybe 20 times, stopped functioning. I called Viking and discovered that it only came with a 1-year warranty and that I was responsible for the labor portion. **, I spent almost 2 grand and you need to tell me that it only comes with a 2-year warranty. The following represents my email conversations with the Viking rep who basically doesnt give a ** about a customer who just 3 years ago gave them so much business:My first email to them: “Purchase Date: 08/05/09; Type of Appliance: Dishwasher; Model Number: VDB325SS. Dear Sir/Madam: Less than 3 years ago, I purchased an entire kitchen appliance set consisting of fridge, stove, hood, and dishwasher totaling close to $20k. However, I am writing to you today to express my dissatisfaction with the purchase of the dishwasher referenced above. While we have only used it about 20 times, I discovered that your company only warrants the parts for 3 years and not the labor portion. Consequently, I had to pay $305 in labor to repair the unit. To be specific, through Viking, I contacted Airflo in Van Nuys, CA, and their technician came out and upon inspection, he stated that, due to lack of frequent use, the circulation pump had gone bad. He said this was common for this type of model and to use the dishwasher at least once per week.”“The technician further stated that had I purchased the appliance just months later (early 2010), Viking would have covered both parts and labor for 3 years. Upon hearing that, I became extremely upset at the fact that here, I spent almost $2000 for a professional brand dishwasher that came only with a 1-year labor coverage which seems kind of unreasonable as this warranty is comparable to basic units costing $200. I honestly do not think I should be obligated to pay the $305 especially when months later, you decided to extend your coverage. In all fairness, taking into consideration the extraordinary circumstances, Viking should reimburse the labor charge which I paid. Thank you for your time and I hope to hear from you soon.”Their response: Im sorry for the issues you have encountered with your dishwasher. As far as the warranty, the changes to the Viking warranty were implemented on 05/01/11 not in 2010. Im sorry for the misinformation you have received. Your unit would have a full 1-year warranty from your purchase date. At the end of your warranty period, you would be responsible for the charges. Thank you.”My response: I believe my concern was not the exact date when Viking implemented the change in their warranty policy but rather your company selling a defective product, specifically, the circulation pump in my unit. It seems this is a bit too common issue based on my readings online and according to your Viking authorized repair technician statements. In fact it is so common, that the technician always carries around a couple of circulation pumps in the van when he goes out for service as more than likely, this model dishwashers stop working because of the circulation pump. In any instance, this is not a monetary issue for me, but rather a principle one. Also I dont appreciate the corporate response I received from you since as a customer, I think I deserve more. Thank you.As of yet, it has been more than one month and no response. Anyone considering purchasing Viking Appliances better think twice. This company, through its retailers, promise you the world but when you have any issues, they are nowhere to support or address your concerns. I am going to make sure that all my friends, family, co-workers, etc. know about their dirty tactics.

Everything is great about our Viking refrigerator and I like it. However, it doesnt make enough ice and Im not happy with it. I talked to my brother-in-law who paid a lot more for whatever kind he has and he told me the same thing about his, so I guess its industry-wide. But it keeps my beer cold and thats all I care about. Overall, I had an excellent experience.

We had Viking Refrigerators in our last house. So when we renovated, we wanted to have it again. The quality of the Viking refrigerator has been my favorite and it has been good. I got a French door refrigerator with the freezer on the bottom. We worked with the appliance place and I thought the interactions I had with the Viking team were great. Id recommend Viking.

After 20 years in our home, we finally were able to build my dream kitchen with Viking Professional appliances. Weve had multiple problems with the oven, refrigerator, and dishwasher. Both sides of the oven have broken and the igniters break from time-to-time, too. The repairman told me I wasnt turning it on properly. What? After calling him back several times, Viking finally agreed to replace it. The repairman tells me not to get the igniters wet. Ok, I got it. I dont do it. Its not me! The ice maker in the freezer is horrible. The water line freezes all the time. Weve replaced the ice maker, added something to the unit to keep the water circulating, and not the water overfills. What a freaking mess it makes. The dishwasher is the worst ever made. It may or may not turn off. The repairman says to open it and let it dry out. Ok, but that doesnt work either. I wont even use it anymore. Viking Professional is terrible and has ruined my dream kitchen. :(

When the door of the refrigerator in the house that we bought fell off when we’re opening it, we called Viking. They offered to replace the refrigerator at no additional cost, which was nice. So far, it is working well and the door is staying on. Other than that, our whole kitchen is all Viking.

We have known for years that Viking a quality appliance, and we chose to go with them because of the name recognition. We also wanted a good quality product. However, there have been some hiccups. One of the refrigerator doors was damaged during the installation. It was installed a couple of weeks before we moved in, and that was when I notified them right away. They came to replace it in about three to four weeks after we moved in. And so, a new one was ordered, but the new one was worse than the one we had on, so we are still waiting on that. A couple of weeks back, I opened the refrigerator door and one of the parts, the locking mechanism to make sure that it does not open all the way broke off. I did not slam it open. It is like a cast metal part, so Im thinking that there had to be a crack or something in there. Fortunately, it is covered under warranty, but if it had not been, that would have been a very disappointing month and a half usage.I did my research, kind of on my own. We were to go through Builders Supply warehouse. Their prices were extremely marked up compared to what I could go get it from Pacific Sales. I had to show them documentation about the rebates and things that were going on, and I was willing to just buy the appliances myself and have them installed after the house was done. But the builder did not want that. So, basically, I was stuck at having to pay thousands more for the same product. That was frustrating. In the initial installation, they had one gentleman and his son installing it. I think that was very poor planning because that was a $10,000 refrigerator that was wobbling and coming off the trailer. He was also struggling to get it off the trailer, It was not enclosed, so it was open to the elements, and that was a little disheartening. I think that their installation should have shown a little more pride of ownership.

Im a chef instructor and Viking is among the top brands. My choice was between Viking and Wolf, and Viking, hands down, won out, certainly among all my colleagues. Viking was also offering awesome sales that I felt I needed to take advantage of because I also needed a microwave. However, going through the purchase was absolutely horrific. My biggest mistake was that I went through an online retailer, Appliances Connection, instead of going through someone local. They were offering, at the time, the best price but they were miserable. They were really good at taking my money. It took several months for everything to be in stock. When the delivery was scheduled, they were supposed to give me warning but they did not and I had to rush home from work. Im a teacher so I had to have somebody cover my class because they called and said they were going to be at my house in 10 minutes. It was absolutely ridiculous. We were told that we would have their white glove service, which means putting the appliances in place and installing it but they did none of that. They left all of that plastic on that the refrigerator comes delivered with which was excruciating to get off. It took my husband and I about two hours to get all that plastic off. The biggest problem that we still have to this day is the fact that we cant get the refrigerator leveled. The bottom freezer door sometimes closes but sometimes it doesnt. If we dont shove that door in, it will sit ajar and Im very frustrated by that. I get that all of these French door refrigerators are persnickety in a way, but I expected more from Viking. I called Appliances Connection and they said theyd refund me the installation fee. But they didnt do that and it doesnt solve the problem. I had sent a message through Vikings online service several months ago but I never heard back from that. I finally had some time where I could stay on the phone and got through to Viking. I was told to call a number and theyd take care of it. I called the number and the woman was very nice. She said Id be hearing from somebody in a week to 10 days but I never did hear from anybody.I still have a refrigerator that I would like to love very much but Im not loving it so much right now. I would love to hear from somebody from Viking because Im not a happy customer. If their representative had done what they were supposed to do, it probably would never have gone back to Viking. But I dont think Vikings done a good job of having a proper network in place to make sure that customers get taken care of. These are not cheap products. I can get a crappy appliance and crummy service by going anywhere. Between the pieces that I got, I spent close to $12,000. Thats a lot of money. But I would still buy Viking products because theyre a leading brand in the industry, they have a good warranty and I love the way they look.

We purchased a 30 inch Viking Gas Range about 5 years ago and were so impressed with it we bought their dishwasher 2 years later. What a mistake. The dishwasher was very quiet and we did not realize the pump was running continuously. The electric bill soared and we finally realized it was running. I called Viking to find local service and they tried to send me to a repair service about 100 miles from where I live. When we found the local authorized repair service they pulled it out and found a very small moisture sensor in the bottom tray under the dishwasher was to blame. The repairman could not get any information on when Viking could send the part. When I followed up directly with Viking parts, I was told they would get back to me, but never did. I was eventually told by Vikings authorized repairman to throw it out. $2,400 for a 3 year old dishwasher and it was useless. I replaced it with a Bosch.Now it is the gas range. The oven wont light, the burners wont light first time and the grill goes out. We replaced the electronic thermostat ($378) and it initially worked, but has now reverted to pumping gas into the house without ignition or resignation if we manage to get it going. Viking neither stands behind their products nor have a value even close to their costs. They could give these things away free and they would not be worth the risk to life.

I had a Viking range in my older home. So when I was remodeling the house over a year ago, the designer who was helping me with the kitchen picked it, and it was installed over the summer because renovation takes a long time. Then I moved in November of this past year. I used it during Thanksgiving and it worked briefly for a second, but then it broke. Every Viking product that Ive purchased is broken - the range hood, the refrigerator, and the range. I have a very busy life, so by the time I get around to calling for anything and figuring out where I need to call and what I need to do, and get everything registered, and realizing what is all wrong, it takes me a while. I have a job, so every time I try to call and stay on hold, I cant call in, because your business hours are my business hours. So Im not happy and I would never buy one again.

Wolf and Viking were our go-to brands and Viking Ranges price point was better than Wolf. The Viking dealer we bought it from was more of a challenge. We had a damaged Viking hood that we had to get replaced and I know the product was non-Viking. We got a fourth trim kit before it was not dented out of the box. If I didnt go in there and follow up all the time, I wouldnt have it. They could have answered emails or returned phone calls. And I was very disappointed that we spent like $38,000 of them. But we eventually got it all resolved four months later.Its the best oven weve ever owned. When you cook meat in it, everything just comes out so much better. Its easier to cook them to temp. We cooked one of those Tomahawk steaks for the first time and it came out just like in a restaurant. It was amazing. My wife likes the gas grills because before weve had all kinds of high-end electric ovens over the years and they were okay but not like this oven.

My dads a contractor and he liked using Vikings products. It has also been mine and my customers experiences that Viking takes action when somethings needed right away, and the quality of their appliances is usually a lot better. I like the heat and that when I boil something, its a lot quicker than my last range. Its really easy to work with them.

Vikings reputation stands out. Their price point was okay as well. We use the propane gas model. Their service has been good. We had a couple of bad items that came in with it, but they fixed it via third party. Ultimately they did everything they could. Viking sends out books that are probably inch-thick that tells us what to do. I think they’d be better off if they do a follow-up call with their clients to go over it and walk through since you spend $20,000 on a range.

I used an online Viking dealer to purchase the range and the sales was very good. But the dealer sent out a really bad delivery crew and it cost a whole set of headaches. They sent the wrong person to do the installation and left a scratch on the floor. Ive been using my Viking range for six months and I like the look of it. However, it makes a large banging noise every time I turn on the oven and they told me that its normal. Also, its a product thats so expensive but weve already had one issue where two of the burners didnt light. So they came and fixed the burners within a week. Their customer service team was fantastic and I had a really good experience with them.

Viking had a professional-style model that would fit in the space that I had versus having to cut out and build new space for the size to have a built-in look. However, the quality of their refrigerator was not great. It doesnt close wonderfully and Ive had issues with the seal. But the team at the Viking dealer has been excellent. Theyre very helpful in getting all these stuff for me.

Were happy with the range but the purchase experience was not without difficulties. Immediately after installation, three warranty service calls were necessary due to faulty wiring on the convection fan and broiler ignition failures. The issues were not due to shipping. The stove came with a list of quality control checks but obviously, the factory is hasty in final QC. Its a pity because the build and design are so nice. Checking its operation at the factory would have revealed the problems and saved everyone a lot of inconvenience.

The (Microwave/convection) oven was 3 months old when it started making a noise. Viking arranged for a service tech take a look at it. During that service appointment, the oven blew a circuit in our home and quit working. That was 6 months ago and I STILL dont have my oven. After 3 separate appointments and still no resolution, Viking still refuses to replace the oven and insists on yet another service appointment. I would NEVER recommend Viking to anyone! We are beyond disappointment and down right angry.

I am not too happy that I have had quite a few issues with both the refrigerator and the freezer in the past three years. This includes replacing a brand new refrigerator. There have been too many temperature problems along with internal parts, drawers and shelves breaking.

When I decided to redo my kitchen, I decided to go with Viking Refrigerators to try it out. I also bought Viking range, French door oven, dishwasher. I had the fridge installed and then I had a new cabinet put in and being a first time Viking Refrigerators owner I was very disappointed when the installers pulled it away from the wall and it bent the feet underneath. We did not know it needed to be lowered. Even the contractors who do kitchens all the time did not know that it had to be lowered first.I haven’t used my refrigerator in a month. I got a brand new kitchen but I can’t use the fridge because I’m trying to determine how to get this thing fixed. I called Viking Refrigerators, they referred me to a place called High End Appliances. I called them, they came out, looked at it, and when they gave me the estimate. They were saying it was going to cost like $1,500 to fix it and the Viking Refrigerator was $10,000. I was going to call Viking Refrigerators and share with them the situation in detail. Supposedly the issue was not a manufactures defect. I don’t understand why it can’t be a part of that warranty but as far as the Viking Refrigerators repair person says through High End Appliances, it could not be covered unto warranty. I think that the customer needs to know more specifically that it if a heavy duty item ever needs to be removed it will have to be lowered, because I paid for installation through BestBuy. They put it in and they knew that I was going to get my kitchen remodeled but who was going to tell me to make sure to lower it when I move it.For a major appliance like that that costs $10,000 I would expect that there should be something in writing if this item ever needs to be removed. I think there needs to be something very bold and written so that this won’t happen to someone else again. I don’t know if that should be something that was made apparent to Viking Refrigerators owners not to move this 48 inch cabinet type fridge unless you first have it professionally lowered. It’s not normal so it was a little frustrating.

We were in the market for new appliances. We were at a store, and we liked the look of the Viking range and everything about it. So, we went that route. The quality of the range is great. Everything is what we expected. However, it took a long time to receive our product. I’m not sure if it was because of Canadian standards because we are in Canada, but the process of receiving it was quite long and dragged out. I’m not sure if that was the retailer or Viking, too. Also, I am not sure if there is a light for pre-heat because I dont see that on there, so I just guess as to when the ovens ready. But, other than that, everything has been fine.

This house has a built-in Viking refrigerator and on the right is the all-freezer. The refrigerator is loud and the compressor was constantly running so the previous owner of this home had to have it replaced under warranty in 2016, which was only a year after he bought it. When we purchased the house in August 2017, and just before we closed escrow, he had to call Viking to get service because the temperature of the refrigerator was not keeping cold and there was a leak in the coil. The appliance is relatively new and that worries me but so far, the refrigerators been keeping cold so I’m thankful for that. But I am surprised at the compressor noise and we live in a development where the builder got Viking for all the units. I looked at several units when I was purchasing and I noticed the same noise in every kitchen because the floor plans are similar. It’s quite loud and it’s not infrequent. I even talked to the owner in one of the homes and she had changed out the Viking for a Wolf refrigerator. She said she did it because the Viking was so loud. Also, at first I was worried that there was a problem, but I looked at the freezer temperature and it’s constant at what it should be used. It just runs hard and it’s very sad to me because I’m going to end up having to replace it at some point. The refrigerators features are reasonable, but for that kind of investment, I would never buy one of this. I have an experience with a built-in Thermador and that has superior quality compared to this Viking.

I just moved in to a brand new house that had a Viking Range. I like the range except that its really hard to clean because it has all kinds of cracks and crevices and its hard to get food debris out of it.

I love my Viking refrigerators temperature control. However, the unit that I had prior to purchasing this recent one went bad so Im not quite sure on the lifespan of Viking. Ive been privy to my previous one for about three years. But this new one, Ive only had for three months. The parts werent available so I had to purchase a new one. But other than that, my customer service interactions have been good.

There was a problem when we got the current model and some guy had to come out. It takes an awfully long time to warm up and I’m miffed that because it’s gas, the temperature fluctuates a little bit. Other than that, I love it. It’s really pretty and it makes me happy. I have the split oven and I like that part of it a lot. We have a large family, so it comes in handy.

We were building a house and we were wanting a bigger range. We started looking around the Austin area which is about 100 miles from where we’re actually located. We went into the store, looking at all the different products. Then we found a company closer to us that carried all the same brands except for one that we were looking at. But that company in Fredericksburg said they’ve had people in this area who requested the same range that we were looking at but the manufacturer doesnt come to service it. So if something happened, we weren’t gonna get service on it and that was one of our things. Then we started looking at Viking and they said that Viking comes out to this area and services the appliances that are messed up. So we got the prices and the features on everything and the representatives told us about everything. That was what made us choose Viking. Besides, Wolf was way too expensive and I couldnt see spending the money to get the same product. The reps were also very helpful. If we had questions or concerns, we called them on the phone and asked them, and they remembered us. So as far as helping us and selling, they were fantastic.One thing I also noticed is that, versus Wolf and Thermador, Viking has all the burner heads in the same size. And I like that. This is something that drives me absolutely nuts – when youre trying to cook somewhere and you have a big burner here, a medium here then a small one here but you gotta cook three large pans. You only really have one burner for it. With Viking, I don’t have to worry about that and that made a huge difference. The range is awesome. The ovens are taking some time to get used to just because they cook faster. But that’s a good thing. We were also kinda regretting that we bought a range this big. But in the first couple of times we’ve used it, we were almost using every single burner and the ovens at the same time. I thought it was a good thing we bought this. In terms of the use, the care and trying to clean it, everything is great as well.

Installed Viking appliances in our brand new home and it didnt take long for problems to start. The dishwasher model #VD8200SS started leaking and not drying after the first wash. I had the unit serviced twice to finally find out the entire soap dispenser piece needed to be replaced. The unit stopped leaking, but still wont dry. The serviceman was dumbfounded. The unit began smelling and stopped working all together. The service discovered it needed a brand new drain pump. Drain pump installed and turns on, but it still smells and the washer still refuses to dry anything. Double oven model #VED01302TSS now makes humming noise while the unit is off. The serviceman went back out to the house and said it needs a transformer and advised me Viking ovens are pretty much a joke and suggested to not use the self-clean function. He said it only greases up the inside wires and gadgets, and is very expensive to replace after the warranty expires. Out of the 7 Viking appliances I currently have, the stove top and toaster are probably the only two which didnt see a lot of problems with. Dishwashers, stoves, fridge, beverage centers and microwaves - forget it. Viking is simply overpriced and a total joke. Viking, you can pretty much stick it. Ill never buy another Viking product and Ill pass along my experiences with Viking every chance I get. Dont buy this crap!

Updated on 11/06/2019: My earlier review detailed a total failure of Viking to either manufacture a range that works or have any responsive customer service. It is utterly astonishing that it is now November and the range is still damaged, experiences random failures, waiting for parts [since May!], and never get return phone calls. Chris in customer service simply cannot be responsive to any degree. She only answers emails that we send, provides no updates on the missing parts, and generally could not care less about the $14,000 range that is crap. I am now left with having to commence a lawsuit over this because of Viking’s total incompetence and indifference. Don’t be fooled by fake reviews and faux concern posted by some third party that Viking pays to respond. Nothing has been fixed in six months.Original Review: Bought a Viking 48 range [LP] at a cost of over $12k. Range was delivered and installed. Two days later the smaller of the two ovens has a gas explosion about 60 seconds after turning it on for the very first time. The door blew open so hard that it warped the entire control panel, jamming several of the knobs that turn the ovens and burners on. After many calls to the dealer and Viking, Viking finally dispatched a repair person the next day. The conclusion was that it could not possibly happen but that for reasons unknown, it did. Viking agreed to replace the brand new range. A week or so later, the new range is delivered and installed. None of the burners work and they are burning yellow with 6 high flame. Installer swears that that was normal. More calls to dealer and Viking and once again repair guy is dispatched and shows up later that day. He adjusts all of the burners and sees that the new range is scratched all over and the stainless back splash is also scratched. He puts in a repair order to Viking and says that it will all be resolved. Calls to Viking get the same response. No word for a period on months and calls to Viking are never returned. Finally speak with someone who now says that it is the dealers problem and to call them. Predictably, the dealer knows nothing about this but two weeks later the parts seem to be ordered and when they come in, the same repair company with fix everything. Fast forward to this week, a full five months after purchase of the first range. Repair guy shows up with the wrong parts [!] and no back splash, saying that it was supposed to be shipped directly to us [that has never been said before]. The range is still not fixed and the knobs frequently jam. To add insult to injury, the original purchase included a Viking dishwasher. After having it sit in all of its original undamaged packing for two months, I open it up to install it. The cabinet is wrecked. The back is caved in and the front looks like it was duffed with a fork lift. No one wants to take any responsibility for it. Curse the day that we went with Viking instead of Wolfe.

Ive had issues with igniting my Viking stove. Ive also had some gas smells from the oven. Still, Vikings reps were responsive and helpful. I had a good experience with their customer service.

Im satisfied with the quality of my Viking Refrigerator. I had three Viking appliances and when the dishwasher was having an issue, they replaced it. I was satisfied with their customer service.

The builder selection for our new house was a Viking Model RVDR3301 Range. The range burners are very difficult to control and it is easy to overheat what you are cooking. The simmer functionality is very non-linear and if you’re not careful the burner will go out. Cleaning the range top requires dismantling the burners, which have some delicate parts.The oven temperature takes forever to preheat and the temperature varies quite a bit. Initially it would varied much as 50 degrees at 300 and the average temperature was off by 25 degrees. Even after two adjustments to correct the offset it still makes cooking delicate things like a cake difficult and everything seems to take longer to cook. The window in the oven door fogs up if you are cooking anything moist making it difficult to see what’s going on in the oven. And the chrome plating came off the oven racks and they needed to be replaced under warranty.

I like the look and size of my Viking Refrigerator. It works well in keeping my stuff cold. However, it leaks at the bottom and inside. Ive been with Viking back and forth numerous times. Theyve had three different service people come to my house and they dont know how to repair it. Im waiting to hear back from them because I want my refrigerator replaced. Its rusted, it has discoloration, and the inside parts, God only knows what they look like. My floor is warped and Ive had to stick Bounty paper towels under my refrigerator to absorb the water that pours out. Its been hellish and months upon months have gone by and Viking still has not addressed the issue. They have barely contacted me. Im highly dissatisfied with them.

We upgraded our kitchen with all Viking appliances a couple of years ago, and I have never been so disappointed in a product line. All of the major appliances (refrigerator, stove and dishwasher) had to be serviced within the first year. The refrigerator has been serviced twice, the dishwasher three times and Im waiting as I write this for a call back from the service technician whom I paid $400 for repairs last week. On a positive note, the microwave works fine, but the trim at the base fell off of it, so I threw it away. The trim, not the microwave.Obviously there is a quality control issue that I am told Viking is working to resolve. In the meantime, my problem is the availability of servicing. The closest and ONLY certified Viking repair technician is an hour away (though the closest Viking distributor is 10 minutes away). Even though my appliances are out of warranty, I still have to rely on a Viking repair tech because Viking makes it nearly impossible for anyone else to service their appliances. If they cant make the stuff work right, youd think that they might at least Make it possible to get it fixed, since its obviously not a rare occurrence. Maybe they want us to toss the stuff out and buy new? Never again.

When we bought the house, the owner bought all Viking appliances but have never used it. When we came here in the house, everything was brand new. We have the Viking refrigerator for three years now and it is a good quality appliance. But I was surprised that within those years, there was some water leaking from the freezer and then the refrigerator was broken. But the Viking team was very helpful and someone came here and fixed it. Other than we have to have the service, its door has more spaces compared to other refrigerators and they have a bunch of options. And we can also cool fast with it.

Our Viking range has been really good. We did have one small problem with it very shortly after owning it. Two of the burners wouldnt light. But they quickly got us in touch with somebody to come out and replace the igniters. The person who they had come out and service it was awesome and had it fixed really quickly, but he said, “I just dont like how one of these is lighting. Its still lighting fine, but I just dont want to leave here and say it’s fixed. And then in three months, you have another problem.” So, he came out a second time, even though it was working when he left, and replaced that igniter entirely. It was great customer service from them. The only challenge with Viking is totally esthetic. The only frustrating part is that the surface below the grates are very shiny black, and theyre the ultimate dust collector if youre not keeping on top of it.

In Memphis, a lot of the really nice and elegant restaurants choose to use Viking products because of their quality and service. I purchased the Viking products from one of their suppliers, Metro Appliances, out at Jonesboro, Arkansas. The salesperson was great to deal with. He was very positive, upbeat and promotional for Viking and all other varieties that they’re carrying. That was a wonderful experience. But upon receiving my brand-new kitchen suite, the refrigerator had to be repaired instead of completely replaced. The doors were out of alignment and will not be fixed and upon the receiving my ice maker, it didn’t work and had to be completely replaced. I have had issues with my refrigerator going out already. I had to wait over a two-week service while all of my food was spoiled.Also, I currently have a problem with my microwave where the screen has gone out. I have already waited a week and a half and have yet to see the first person come and see what the problem is. I’ve made phone calls and chased all of these people around and I get very poor service for a $25,000 kitchen suite, professional series. But that’s the way they choose to run their business and promote their products and services. I would have been better off going with Whirlpool or Maytag.

Viking Refrigerators could pack a little bit better. When we pulled it out of the box, there were one or two dents on the front of the fridge that happened when it was getting taken down off of the warehouse and shipped. Also, it makes a little bit more noise than a conventional refrigerator but I’m assuming that’s because of the size of it and the inner workings. Whenever we noticed that it was running a little bit louder than we thought it would, we would call them to come out, look at it, and make sure there was nothing wrong with the fans or anything like that. And it was super easy getting somebody out. Overall, the quality of the refrigeration has been pretty decent. It has sturdier build quality, the doors close better, and the drawers inside of it slide better.

We were doing a complete remodel of our kitchen, so I was looking at all the appliances for the kitchen. Ive done remodels of kitchens for five or six years and Ive always used Sub-Zero but we decided to try how Viking would work out. We liked the look, the overall aesthetics, and quality of it and the pricing was a big thing, too. There seemed to be a good overall package deal with the broad suite of Viking appliances. What we ended up doing was our entire kitchen is all Viking appliances. The refrigerator has been good so far. The lighting and design are good and I like the easy closing of drawers which is kind of nice. Also, the ability of not to have to do the cleaning of the vents and things was an important feature.

I bought a Viking Range for the size because I had a very limited space on my counter. I thought it was a good brand but Im disappointed. They have all this gas power but if you spill anything on the ceramics and the top, it’s a major disaster. If by accident you spill oil or water, you need to burn yourself and clean the stove immediately. It gets marked very easily. Im a cook so it’s crazy. Im completely shocked. I Googled what to use to clean it and everybody is complaining that it’s ridiculous that you spend so much money and you can’t clean the stove afterwards. No water, or anything because it will leave a mark.

Ive had Viking for 30 years. However, the quality of the new Viking range is not as good as before. The handles fall off and the door doesnt close as tightly. But I like the burners and its easy to clean the stove. I also like the flammability, the BTUs, the output, and the adjustability of the flame.

I have a 36 Viking refrigerator with the freezer on the bottom. Generally it does what its supposed to do -- keep food cold. But its rather noisy. I can hear it running in the next room. The refrigerator door has an annoying tendency stay open; it has to be closed with a deliberate push or it will swing wide and bang into an adjacent wall. I assumed it would be a simple adjustment to rebalance the door so that it would close with a slight nudge as most refrigerator doors do, but a Viking repairman said there was nothing he could do to correct the problem. The ice maker has also been troublesome. There is a thin metal bar that senses when the ice cube bin is full and shuts the ice maker off. The same bar also acts as a manually operated switch to turn the ice maker back on when more ice cubes are needed. However, the bar is rather flimsy and has a tendency to come loose from its socket, with the result that the ice maker runs continuously churning out buckets of ice cubes with no way to stop it (echoes of The Sorcerers Apprentice) other than by turning off the water supply -- not very well engineered.

We purchased a Viking Gas Range this summer for our kitchen renovation. We were excited about our purchase as we had saved up for this particular gas range. After install, we have been less than impressed. When preheating, the gas oven makes a very loud bang! (As if metal is expanding inside.) It scares me every time I hear it, even though I know its coming. When I called customer service, I was told once that it was normal and a second time, I was put on hold for 20 + minutes, only to hang up because I didnt feel my concern was being valued. We also smell a very strong smell of gas or exhaust when the gas oven is on.My concern is that the loud bang and smell of gas/exhaust should not be present in an appliance that is so expensive. We expected higher quality when we made this purchase. Ive tried calling customer service and entering a claim on the website (which seems to be permanently down and unable to accept claims online). I want to be in love with this purchase, but Im not. In fact, I feel a little uneasy using the gas oven due to the experience Ive had so far.

Viking has been nothing but great for me. Ive had my oven for years and never did I have a problem. I definitely recommend these appliances for anyone and any kitchen!

Three years ago we built our dream home and in it we decided to go high end on all the kitchen appliances. Our oven/range and dishwasher were both Viking. In fairness to all reading this...I love my Viking oven/range. I got the 48 version with 6 burners and a griddle and two ovens. The only thing I regret about it is I wish I had gotten a larger griddle rather than two extra gas burners.So, that being said, I could not be more disappointed in our Viking dishwasher. It NEVER washed the dishes well and drying the dishes was also a big disappointment. We paid over $1200.00 for a dishwasher that not only performs absolutely horribly, but also has started to fall apart. Within two years (of course it broke after the first year because it only had a one year warranty) the L.E.D. displays have already lost half of their lights. One of the folding dish holders in the bottom section has already broken. And this is with just my wife and I living at this home, and for the first year it was our second home.I did call the company I bought it from even though it was out of warranty to see if Viking may actually come through and take care of it, but was told that they wouldnt. Elite Appliances in Dallas is who we bought it through. When Elite gave me the name of someone who could come look at it, the trip charge alone was going to be $125.00. When I inquired what he thought the cost to repair the L.E.D. display...well over $400.00.I am in the real estate investment business and have remodeled well over 100 properties. Ive used nearly every major brand you can imagine and the Kenmore Elite series dishwasher that I paid about 1/3 of the cost of the Viking in our previous home was much more efficient. Let me clarify. The Kenmore worked. The Viking doesnt. Avoid them. Overpriced and under performing piece of junk.

I purchased all top-of-the-line Viking appliances for my recently renovated kitchen. Unfortunately, my 48 refrigerator with ice/water dispenser in the door has never functioned. The ice dispenser freezes-up and will not rotate to dispense the ice. Viking and Hadco (the local distributor) sent Mr. Appliance to get it working on six separate occasions, but they could not determine why it freezes-up. Now Hadco and Viking have been discussing the issue for the past 4 months. I simply want it removed from my kitchen and my money returned! I do not recommend a Viking refrigerator especially when the manufacturer and distributor cannot simply replace my $10k refrigerator lemon with one that works!

We just got a new home here in Denver and they came with Viking appliances. I like the use of the gas range and the fact that I’ve got not only the four burners but the central burner too which is used for keeping things warm. We’re just beginning to use the stove a few times, and the refrigerator is in constant use. I had a bit concern though because we weren’t getting any ice. The problem was, it wasn’t hooked up properly. I had a representative come out here and turn it on and make sure it was hooked up properly. Otherwise, everything’s fine.

I liked the look of the stove and the reputation that Viking Ranges had. I didnt so much like the price but you get what you pay for nowadays. The range is great and heavy duty. Its worth every penny I paid for it. Its a quality appliance and Id buy it again in a heartbeat if I had a choice. And Im so far very happy with it. I hope that I dont run into any kind of issues. Ive had a Thermador before and had nothing but problems with it. Ive also had a Wolf which was a good range but Viking is just as good and a little less expensive.

My fridge door fell off and nearly hit my two-year-old son; he was about two feet away. The door is heavy, probably 150 lbs, so it probably would have killed him. Whats worse is when I discovered there had been a recall, I found out that this is the new improved model where they supposedly fixed the door problem! I contacted the company and over a month later, we are still waiting to receive a new refrigerator. The door also put a big divot in the kitchen floor but we are just happy that it missed our son.

In my last home that I built, we put a Viking range and a hood in it. I did research on it at the time and it was one of the highest rated in Consumer Reports. From experience with it before, I went to purchase another one when I redid my new kitchen. Everything’s been fine with it and I’ve been very pleased. I love everything about the range except two things. The first is the old stove I had had individual grates for each burner and I miss that. With this one, I have a five-burner stove and its got three grates. I would prefer to have each burner have their own grate. Its easier for me when Im cleaning it to be able to lift one of the grates to wipe out the area which needs to be wiped down. The second issue is the knobs. There should be a safety locking device on it for children.

When it was time to replace my range, I went with Viking because the other brands gave me a hard time. The rest of the range worked, when I got it, except for the infrared broiler. So, I registered with Viking and they sent service techs from R&E Appliance who were able to take care of the problem right away. It was a little disappointing that the range needed new parts right away. Other than that, the range has been working ever since it was repaired. I love the quality of the range and I like the way the lights light up across that I can see my knobs. Then the burners are on high right away when I turn them on, so I don’t have to fiddle to get them on high because they usually don’t cook low. Also, things roll out of the oven easily, so you’re not fighting against trying to pull it out.

Everybody talks about how good of a stove the Viking is. I just fell in love with the ranges. When I purchased it, I love the fact that it had the griddle in the middle. I never had a range like that. Plus the dealer was pleasant, straightforward and very helpful.

Everything was great with Viking. This range is our first purchase from them and I feel that the quality of it is great. I like its built-in griddle. The Viking dealer was also good and quite nice. It was a wonderful experience overall.

The Viking dealer was great to work with and I had a very good experience. It was good customer service and quick delivery. Also, I like the power burner on the range.

Viking delivered an damaged range, door, control panel and vent. Took from June 19 until now July 25 and still refused to take back damage product. Was told Not their policy. They dont take back damaged, they send repair parts. Delivered a double door refrigerator which was also damaged. Basically they sell scratch and dents for full value and expect consumer to be satisfied. Their customer service representative was about as rude as you can get. The company will never be recommended by me and I will make it a point to tell everyone I know that they should NEVER consider a Viking appliance!!

Our Viking refrigerator was fine.

I inherited the Viking Range on the house that we bought. Its great and the convection feature in the oven is nice, except that it does some weird things. The electronic igniters sometimes will just keep clicking even after the burner is lit. The technician said it happens when its wet or when its more humid. Ive never ever had that happen before and with Viking being top-of-the-line, I would not expect that. Still, Viking is durable and it looks nice too.

Viking under counter bar fridge, $2200 plus tax - Purchased from Trail Appliance Richmond British Columbia. I paid upfront in May 2011, and it was received in September 2011. I t was not working when plugged in (no freon), 2 visits from repair man, with wasted time in between, no efficiency. End results: the fridge has not external scratches or dents, the visual inside is perfect. But inside, the workings of the fridge were a complete mess. Oil has dripped into the evaporator pan. Oil has been pumped into the system; the whole inside has to be replaced. This was brand new, never used. Viking has said they are going to replace the whole inside. We requested that they replace but Viking refused and said this was their policy. I guess their policy doesnt cover customer satisfaction. We requested to talk to a manager, but Viking refused and obviously wants to hide complaints. So, here we are after having paid for the expensive piece of **, 10 months after, and the appliance is in the repair shop. Poor, poor unacceptable customer service by both the retailer (Trail Appliances in Richmond, B.C. Canada) and Viking Appliance service center in Seattle, WA. I was planning an outdoor kitchen build and was going to use Viking products - no way. Stay away from Viking products as they are expensive, poorly made, and Viking service is absolutely terrible with no customer service considerations.

I’ve owned Viking Refrigerators for a while. Ive had my old one for 20 years and I bought a new one due to its brand and reliability. I also like its look. Ive had my new one for about three months. But the quality becomes questionable after 10 or 15 years and it becomes very expensive to maintain. Also, the issue with the two I have right now is that with the way they are designed, regardless of the temperature, everything freezes over in the top shelf. Everything gets slushy, especially beverages. It almost makes the top shelf unusable and I have to move all beverages to the bottom. I can only store limited stuff up there, otherwise, it’s gonna freeze over. They should at least have a cover on there. Also, they should extend the warranty.

Here in Canada, the price is very steep (7500$ )thus expecting quality and long troublefree life. Well it was ok for 6 years then problems one after the other. The latest one is the Broil unit which costs more than 1000$ to replace. The other expensive repair was the left Induction unit which was 1500$ to replace and repair. I suppose the was a known problem with this since Viking agreed to replace the part but I had to pay for labour. Changed the oven door seal at 100$ also out of my pocket. It is a nice design works ok (not really more than others) but worst I have ever had. At that price it should have been really reliable. Before this I had standard ranges at around 1500$ and I gave them (2 different makes) to my kids many years ago and they are still working great with NO parts replaced whatsoever. I think my guess that paying more for quality really does stand. Is it worth paying much more just for the looks???

We had a GE before and it was horrible. We were looking at getting something else to replace it. My daughter’s a chef and she works with a Viking type of oven at her work. She’s the one that told us about Viking Ranges. Were very happy with Viking Ranges. We liked the look of the range. It was a very good one so we went with it. The person from Viking Ranges was very savvy. He knew exactly what he was talking about and he even compared the Viking to the Wolf and said they were very similar. Viking is a fantastic range. It cooks very evenly as opposed to the GE we had before. Also, my wife loves to bake with it. I would recommend Viking Ranges to everyone. I would tell them that it is worth the price you pay.

I had Viking for 20 years and on our last stove, we never had a problem. But this time, we had nothing but problems. We decided to put in the Viking range when we had a new house built and the first time we used the self-cleaning feature, all the boards were broken. Viking sent people for five months to fix it. They also had to take the range out then they sent in another range. But it was no good, too and the problem with that was you couldn’t bake without the griller coming on. So, we went through the holidays with no stove. And two days ago, they finally had people here to fix that and it’s finally working properly. Other than that, their customer service people couldn’t have been nicer when I dealt with them and they were pleasant to work with. But the problem was the wait time. When we started with the problem with Viking, it was the day after Thanksgiving and it just got resolved two days ago. So, that’s seven months we went without a stove. They didn’t even have people in our area that could come service the thing. In fact, when I first had an issue, I live in upstate New York and they tried to get a guy outta New York City but he wouldn’t come. Then they tried to get a guy outta Utica but he wouldn’t come either. And the clock was ticking, months were going by, and it was like we didn’t have a stove that we spent $15,000 on. They dragged their feet as far as getting us the part or getting somebody here. And the people above the reps I talked to would never follow through. When I asked them to call me and let me know any update, they said they would call me the next day. But two days would pass and I still didnt get a phone call. In the end, they made it right, got a hold of a local company, and spent thousands of dollars worth of parts to fix the stove. Still, for in wife’s perspective, we didn’t buy a refurbished stove. So even though it’s fixed, it’s still not like you get it outta the box. They had somebody come in and put new fans, new controls, and new motherboards, and it’s almost like it’s been refurbished. I’ve worked on a lot of stuff over the years and once you take something apart, it never quite goes back together the same. But Viking honored their warranty. The old stove that we had had a three-year warranty, which was a little disappointing on this stove now on which have a two-year full warranty. Still, the Viking ranges cook beautifully and they have nice features now with the racks that roll out and the ball bearing. One thing about stainless steel, it’s a pain in the butt. But they sent us a product called Thor which really cleans it up nicely. Our Viking range is beautiful stove, well-built, and heavy-duty. But after everything, they didnt even send me something for my inconvenience. Not even a can of cleaner. Viking also told me that the problem is the self-cleaning and that they wouldn’t recommend you really use it. But why are they selling the stove with it? This all started when we used the self-cleaning, which we did when it was new and we were testing everything out. It blew the motherboards out and one thing led to another. All in all, we got a lot of Viking appliances like the dishwasher, refrigerator, hood, and the wine beverage center. We’ve spent a lot of money on their products. But I wasn’t too happy with the stove in the last seven months and I would not buy another Viking stove again. I would neither tell my friends to spend $15,000 on a Viking stove, and have them call me up and say, “Geez, I bought this stove and I’m having the same problems you did.”

We love our Viking Refrigerator so far. The size is great because it is a really tall one. And of course, side by side is good. The only thing is that the side door where the butter is held, on occasion, if I put butter in there whatever keeps that door closed isnt strong enough and it pops open and the butter falls out every once in a while. But overall the refrigerator is restaurant quality, and Viking is professional. And when I originally mailed in the warranty and I had to call because I have the wrong address, whoever helped me there was wonderful.

Ive had a great experience with Viking. The quality of their products is very nice plus I really like their sales guy. He was very helpful and he really sold me on their products. The delivery also went well. I like the way we can add panels in the refrigerator. It looks like our cabinetry.

We had built a new home and were interested in top of the line appliances. Wolf and Viking Ranges stood out, but we decided to go with Viking since we got a good price from them and it fits what I was looking for. I got a six-burner range, a grill and two ovens from them. In my kitchen, I have a total of three ovens since we do a lot of the holiday stuff here. It works out beautifully when I’m doing Thanksgiving, Christmas or when I’m trying to cook a big meal. I have enough room for everything. The top is gas and the ovens are electric. I love the fact that I have a griddle there. Everyone can be working on something so it works out well for my family. We’ve had a good experience, up until were trying to get the small oven fixed. We had a problem with it and a chip needed to be replaced. So we had the workman out and were waiting for him to replace it. We had to argue a little to get them to come out to fix what was wrong and that was a bit of a problem. I got upset but my husband managed to calm down and get them to do what they needed to do to repair the oven. But Im still waiting for it to be fixed.

After reading some of the reviews, I guess Ive gotten off easy with my fully Viking stocked kitchen, but nevertheless I feel compelled to add to the pile of one star ratings. Granted my Viking appliances are 10 years old, but having had GE and KitchenAid appliances, which last 20 years, my expectations are that if Viking is going to charge THAT much money for an oven, or a dishwasher, then itll last even longer than the other brands. We had a years worth of trouble with our oven burning everything before it finally exploded (literally). After 2 months Viking finally sent the right part. Oh, but they told the repairman to bend the piece to make it fit; even the repair man was incredulous.Now we have been waiting 4 weeks for a part for our dishwasher. I called the day it was due in (today), and nope, not ready. Itll be another 2-3 weeks. Its back ordered. Who is making these parts? Elves that work only by the light of the moon?! Viking: Figure this out. Figure out how to make better appliances (Many, many of your competitors have already figured this out. Its not rocket science). And then, figure out how to get your parts faster. Your turnaround time takes me back to the 1860s. Its absurd. Thankfully we didnt buy these appliances, the previous owners did. But I cannot wait to replace them. My plan is to take all 4 Viking appliances to Burning Man and set them on fire.

This is the best oven Ive ever used and Ive used some fancy gas ovens. Water boils in like 2 minutes, the oven heats up insanely quickly. Prior to this, I wasnt a fan of electric ranges, Im never going back to inefficient gas ovens.