The worst company ever! If I could give them -10 I would!! Be aware that they falsely advertised their products (stoves) are A energy rating and it’s false. I have solar and specifically researched for a A rated oven. After installing the documents left by the electrician showed a B rating. All attempts to make contact on their website was fruitless. Thankfully I took screen shots and have emails as proof of their deceit. The local agent Arclik, distributes Defy and Grundig and it took countless phone calls to speak to someone who promised to sort it out only to conveniently be on sick leave and not come back to me… ever! I told them I needed it sorted out as I was going into hospital the next day. Then Spoke to Innocent who had absolutely zero understanding or empathy. Also promised to call back… never did despite trying to get hold of him again. When asked to speak to management he told us he would go higher and come back to us… it’s now a week later. Suddenly they changed some of the specs on the website… so devious but I’m not leaving it there. Once I have recovered I will be taking this to the Consumer Council so no one else is ever ripped off again. These people have ripped off and lied about their products. STAY AWAY FROM THEM AND THEIR PRODUCTS…. Please!!! You have been warned!!! Bosch has an A rating… and very reliable, go with them instead!!!

currently on hold and have been for 32 minutes. Apparently "in order to assist with my enquiry I need to have my appliance number handy". Surely the first stage to help is to answer the phone! At this rate it may be easier to buy a new appliance. Hmmm, is that their intention?!!!

Bought a Grundig Oven from a local retailer October 2021. The control panel on the oven overheats and switches off when you use the cooker for any longer than one hour. Engineer has visited and confirmed that the design of the oven is the problem and recommended an exchange. Grundig Customer Service team in the UK have refused to exchange the oven. Several calls now to Grundig and two trips to the retailer who has advised us to get an uplift code from Grundig. Grundig are refusing to give an uplift code. Grundig sort this out! We have an unsafe oven.

Called Grundig for help under warranty. I made a point to check they had my phone number in case we were ‘accidently’ cut off. About the time they started to run a diagnostic check the call mysteriously was cut off….and of course I received no phone call back.

Warranty means nothing! Be careful! We have all paperwork and product details and numbers but because I can say where I bought the oven warranty means nothing! Even had the cheek to say they could repair at cost. After mentioning we have a family of 3 children under 3 years of age so the oven (which only needs new springs) so we can make dinner for them, their stance never changed. No fairness to the consumer and all new home owners beware, if you haven't bought the product so unaware of where it was purchased but within warranty they will try and charge you and won't help no matter if you have young children to feed. The advisor I spoke with was Shoab, who was polite but also didn't really care about our needs or a solution to help.