water heater unit maintenance

Are you looking for some water heater unit maintenance. Get end to end water heater services from a simple repair or a new water heater installation. Our technicians are able to repair or install your water heater in a quick and cost effective manner.

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We have extensive water heater repair and installation experience. We excel at anything water heater. Call us today for help when you are looking for some water heater unit maintenance.

A qualified water heater technician is a technician who installs, maintains, and repairs water heaters.

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Product Reviews:

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Bradford White hot water heater model #mi403s6fbn - This is the second brand new BW gas hot water heater installed in less than one month......... first one only produced lukewarm water. Called service man and he found the thermostat was defective, installed new one. Had hot water for half of the next day, called service back. They checked everything, moved water temp to very hot... nothing changed. BW accepted the tank back and presented us with another new one... installed last week and once again we had hot water for a day maybe two and now it is back to lukewarm again even though I pushed the temp up as far as it will go......... Service person says I need to call a plumber now which is going to mean more money... Shouldn't the gas company that installed it stand behind it?

Eileen of Lancaster, PA
consumeraffairs.com

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Well thought I was making a good purchase. The first electric water heater that I bought had the element go out twice. The first time they came and repaired it. Now the heater was only 6 months old on the first repair. After that not even a month passed and the element went out again with water also leaking everywhere. So after that on the third visit they notice that the element was not screwed in right causing it to leak again. They replace it with a newer model that was going to be better but my luck, one week into it and eco goes out. They send the part. Had to wait a week for it just for the repairman to put it on and now my breaker is jumping. The repairman then tells me that's it's probably my breaker. Hint my breaker had never jumped having the first water heater. So technically the repair did an incomplete job because I still have no hot running water. Now customers services doesn't want to deal with my wife. It is up to you if you think it's worth buying this product. But I will never buy from them again. Not worth dealing with the repair people and their customers services. Best of luck if you buy.

Jorge of San Antonio, TX
consumeraffairs.com

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My plumber installed an American Water Heater 12/14/2012 for $4999.50. On 12/28/14 water began pouring out of the bottom. We called our (former) plumber to ask about warranty coverage and he hung up. Researching further, I find that American Water Heaters used commercially have a 1 year warranty (my new water heater has a 3 year warranty on the glass tank). I can see why American's warranty coverage is shorter. If American is using inferior parts to make more money, then covers themselves by making their warranty period super short, the savings to consumers is offset by water heaters that may fail in 2 years. I'll never buy an American Water Heater again!

Erik of Cathedral City, CA
consumeraffairs.com

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We had A B-W 50 gal. water heater installed when we built our home in 2001. It started leaking and was replaced in July 2013 by another B-W 50 gal. water heater. In Sep 2017, the replacement started leaking. A call to B-W requesting the heater be replaced under warranty was a joke. They wanted me to buy another B-W heater and when they had a chance to inspect mine they would issue a refund. So they will only warrant the heater if you buy another one from them. Why would anyone buy one of their water heaters, when they only last four years? I submitted an email to B-W and they promised to get back to me in 48 hours. It's been over a week now, I don't think it's going to happen. Their warranty and their word are worthless. I urge you to avoid their products as I will in the future.

Randy of Forestville, NY
consumeraffairs.com

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First of all, Whirlpool is fully aware of the problems with water heaters and intentionally places requirements on the consumer until they give up. This info from a distributor. I bought 30 gal. gas water heater 7 months ago. Six days ago the pilot light went out. Went to Lowe's (purchased there) and bought a replacement. Wrong one. Returned to store and was told they don't stock repair parts, call factory. Monday called warranty number. They offers to send thermopile, it would arrive in 5 days. I paid $30 for overnight. Plumber installed new part. Still doesn't work. Whirlpool says have the plumber call them they'll walk him through troubleshooting. I ask, "Who's paying the plumber?" They reply, "You are." Plumber calls Whirlpool. They tell him to clean the screen. He does. They tell him to disassemble the burner. I stop plumber. I ask Whirlpool, "What if it's not the burner?" They reply, "Then we'll troubleshoot something else." Meanwhile I'm 5 days without hot water. I go to Lowe's where heater was purchased. The manager thought it funny I'm another victim. I ask, "Why doesn't Lowe's stock heater parts?" He says because Whirlpool doesn't let them carry parts. I'm beat. I surrender. Parts from Whirlpool would take another 5 days and there's no assurance it'll work. Lowe's refuses to assist.I go to Sutherlands and buy a $450 Rheem on recommendation from plumber. Manager from Sutherlands hears my sad story and writes on receipt: "Any warranty failure and Sutherlands will replace water heater free." He signs his name on receipt. I pay plumber to swap out heaters. Anybody want a 7 month old Whirlpool water heater. Like new. Cheap! By the way... I originally went to a major appliance parts store asking for a thermocouple for a Whirlpool. The three guys at the counter started laughing "Hey we got another one looking for Whirlpool parts". They didn't have them either. Lesson learned.

Ed of Lecompte, LA
consumeraffairs.com

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We purchased a 10-gallon water heater for my office just to run the DW and hot water for the sink - no biggie just 4 people in the office. Called Rheem. Gave them all of the info. Told them where it was and they said basically ** you since you did not put it in your house, your warranty has been downgraded from a six-year warranty to a 1-year warranty. DO NOT EVER BUY ANYTHING WITH THE NAME RHEEM ON IT EVER.

Stephen of Wylie, TX
consumeraffairs.com

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We have now been without hot water for 9 days. We own a Whirlpool water heater that has a sticker on it saying to call the American Water Heater company for repairs. The control panel on the top of the water heater stopped working so we called AWH Company. They first told me that we had a lifetime warranty and took my serial number. Then after looking up the part, they said the cost would be $107.00. This included overnight shipping which cost $30 which of course you would pay for because no one wants to be without hot water any longer than necessary. However, it was after hours so it was actually going to take 2 days to get to us. When that part arrived and we carefully followed the instructions to install (we have remodeled many houses so we are not a novice) the part was damaged and did not work. We called back and they told us they would send another part but of course it was after hours again and it would be 2 more days. When the part did not arrive, we called back a third time and were told that order did not exist but they would order it again. By this time we are in the middle of the Christmas holiday so we are waiting three days. Last night, I called a fourth time and we reordered the part again. Some of the agents did not know that the shipping dept was closed on Dec. 26 so the part should be shipping today and arrive tomorrow. 10 days after we have started this whole ordeal. When I asked for my money to just be refunded, they refused and said they would be shipping the part.

Mikki of Garden City, MO
consumeraffairs.com

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I purchased a GE Smart water heater and installed in October 2004. I have not had any issue or problem. 50 gallon natural gas unit for 5 people. 40,000 BTU I am looking to replace before there is a problem and will certainly look at GE again, but these more recent reviews are a concern. The trouble is, these websites attract those who are dissatisfied and may give a biased view of a product.

GEO of Gurnee, IL
consumeraffairs.com

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In Feb. 2014 my home warranty company who by their very nature replace covered parts with the cheapest product they can. That’s an issue in and of itself. Sent out a technician who replaced the previous failed water heater with a Rheem 48 gallon tank made in Mexico. It states it right on the model number and serial number sticker. This tank came with a 6 year limited warranty. On 6/28/2020 the tank failed and was leaking out the bottom, luckily I caught it quickly and was able to shut off the water and attach a hose to the tank and drain it before further water damage could occur. I called a plumber who came out first thing in the morning and he took one look at it and confirmed what I knew that it had to be replaced. I asked why this would fail within five months of being out of warranty and he informed me that Rheem is a consumer grade product that’s not very good. As he disconnected the unit and wheeled it away, a stream of red colored water followed it as it exited my garage. I asked the plumber if that was rust and he confirmed that it was.I asked if my whole house water filtration system could have helped the unit fail faster as salt is used in the filtration process. He and my filtration company whom I already had scheduled to come out that day to change our filter medium, both confirmed that this would not have caused this and more so would have helped prolong the system as no sediment would build in the tank.Plumber installed a new tank made in America and told me that this was a solid tank and should easily last 10 years. I contacted the Rheem warranty department and explained my situation and the front line rep stated since I was out of warranty there was nothing they could do. I asked to speak with a supervisor as I felt this was just a few months past warranty and how it failed seemed like planned obsolescence.A supervisor called me the next day and I explained my plight and asked if Rheem could do something given the circumstances. The supervisor stuck to his story and kept referring back to the warranty and that he couldn’t do anything. I even asked if they could do some form of partial compensation as I was out $1800 for the new tank and install. He kept to his company line and stated he couldn’t do anything. In business you can ALWAYS do something, especially for exception situations where it’s clear your product failed sooner then it should have. I asked the supervisor if he truly couldn’t do something or is it more the case he wouldn’t do something. That was a little to close to home and we promptly ended the call as I knew I was dealing with a terrible manufacturer who they and companies like them are more concerned with profits then manufacturing and standing behind their product.Rheem is a common brand sold at Home Depot and Lowe’s outlets. My plumber would never touch them because of their shoddy manufacturing. Rheem is a key example of the current discordant atmosphere in this country as their business practices are focused on greed, period. Use cheap labor in Mexico, less than adequate materials for the purpose of the product and make their margins by mass volume through these national retailers. Staff your customer service with minimum wage or barely over minimum wage to dodge claim calls and ultimately only compensate as few claims as possible. It’s more cost effective to staff customer service and train them to avoid claim fulfillment than it is to make good when their products fail.This company should be shut down, liquidate all its assets, attempt compensate customers who were in warranty and denied and proceed down the list as best as possible. Residual if any, should then be used to fund a start up in either America or Mexico or both and bring in best in class manufacturing processes to produce a truly viable product that the new company will stand behind. DON’T BUY OR INSTALL A RHEEM WATER HEATER. Install a better quality tank and pay the extra cost. You will easily recover that cost in performance as well as not having to deal with costs of home and property damage from a failed tank.

Matt of Concord, CA
consumeraffairs.com

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After only 3 1/2 years in a newly built home, the heating elements had to be replaced. The cost of the elements were covered under the warranty. However, the $225 in labor was not covered and we had to pay for it ourselves. I called the warranty dept and they could not reimburse for labor. They advised me to call the Corp. office, which I did and left a message asking for reimbursement. I have not heard back from anyone at Bradford White HQ's. Bradford White does a great job marketing their product, but they appear not to live up to the hype as being the "best in the business" and all the other garbage they present themselves as being. All that I am asking for is some kind of reimbursement for the labor cost. I could have purchased a much better brand new heater for a bit more money. I'm not one to complain about things, but this I felt strongly enough about to do so. Stand behind your products Bradford White!

Robert of Mc Cordsville, IN
consumeraffairs.com

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