We just remodeled our kitchen. We really liked the Bosch Benchmark oven(s), the standard 30, the speed micro, and the steam oven, along with a warming drawer. We embraced their advertising showing these appliances all lined up along a wall, or lined up as well as one above another. Their literature touts the fact that they are all identical in appearance, backed up by the photos they display.We ordered our ovens (as well as the induction cooktop) last December for January delivery dates. Our cabinet maker had the ovens delivered to their location to be sure they built the cabinets to fit the ovens and warming drawer perfectly. We opted for a horizontal install as well as vertically - the standard oven top left with the speed micro to its right lined up horizontally. Below the standard oven is our warming drawer. Below the speed micro is the steam oven perfectly lined up vertically with the micro and horizontally with the standard oven and warming drawer.Then the electricians came out and wired them in. Immediately I noticed the number displays on the standard oven and the steam oven have large numbers in a very nice font, but the microwave has the old fashioned typical pixelated microwave numbers that I have on my old $85 dollar unit! I also noticed that the stainless steel panel that houses the controls are different in their construction! The microwave version looks cheaper! Bosch has spent a lot of money on the advertising concentrating on the type of install I have - lining your ovens up horizontally and vertically - they proudly state that they are identical!They are not! Through my appliance dealer I contacted Bosch hoping that, perhaps, since my micro was built in February 2014 there might be a later run that matched. There isnt. Their answer was, Well, if you dont like it, just turn off the display on the microwave! I am floored by this attitude! It seems quite reasonable to me to expect this very simple part of the construction of these ovens to match!! Our install arrangement even makes it look worse by putting the odd one between the better ones! Well, I am stuck with them now since we had custom cabinetry built to house them. All I can do is pass on the word. Thank you for reading this.

I have had a Bosch dishwasher for a number of years and I have never been satisfied with it. First, it does not clean dishes, glassware and silver ware and second, it does not dry anything, including the inside of washer. I have followed all directions and use jet dry. I clean it periodically with vinegar. It is quiet! I will not buy another. I have a cheap contractor’s machine in my summer house and love it. It was cheap!

We bought our dishwasher because we had a Bosch and loved it. It was too costly to repair. One week into having this dishwasher, the door became heavy. We called for repair and they said the string broke (yes, the string). How could you make a dishwasher using string? When I tell people, they laugh but I dont think its funny. We are getting another one just like this one but luckily we bought the contract so I guess they will be out once a month to replace the string. Couldnt you think of something more substantial than string?

I have been the owner of Kenmore dishwashers since 1978. Today I had to have one service for technical issues the door latch for the first time ever. It was purchased in July 2015, not two years old. It is a Bosch by Kenmore, the door latch keeps popping during the wash cycle, and you have to keep closing it. Very irritating. Of course there is only a one year warranty on it, and they refuse to cover expenses. I called Bosch and they really dont care. Poor attitude. Don’t buy Bosch products. THIS IS THE ONLY TIME FOR ME. WE LEARN BY OUR MISTAKES. I WOULD NEVER RECOMMEND THIS PRODUCT.

I am in the middle of looking for appliances for my new kitchen. I find myself in awe with what everyone has to say about very expensive appliances that the companies refuse to do anything about. My question is how do they get away with this? It is very discouraging and there should be a way to make these companies responsible for their products and not the loss of the consumers. I have a Bosch dishwasher that hasnt worked for over 1 year because they dont make the part any longer to fix it. What is that all about?

Bosch 300 Dishwasher was running and cleaning great for about 2 years. Then we smelled a faint melting of burnt rubber smell...not strong but enough to get noticed. Took out all plastics continued using...smell still remained. Worried it might cause a fire. Had technician come out for $99. He did diagnostic test...everything is fine. Smell continues and now when we run dishwasher it trips its own circuit breaker. NO longer using dishwasher... Waiting for repair guy to come out on Monday. Whats the deal on a $700 dishwasher...? Is this another automobile recall crisis...? If not it will be if they cause house fires. I hope they dont! Will add comments after visit on Monday.

Worst customer service! I had an appointment yesterday for my washer and the technician was supposed to call me the night before or morning of the appointment to give me a two hour window. My appointment was in the window of 8-12. I have taken a half day off to be there. No one called. I then called customer service at Bosch and was on hold for 25 minutes just to get disconnected. I called again and was on hold for another 25 minutes. The representative said the technician had an emergency. She put me on with her supervisor who said she was sorry and scheduled me for the next day for a window of 8-5. She said Bosch should have notified me and stated she understood my frustration and admitted over and over that this was their fault. She then states the technician would call me with a two hour window that night or the next morning. She promised I would get a call this time.Next morning arrives, yes I had to take the day off, and technician did not call the night before or morning of. I called customer service and was on hold for 30 minutes. She calls the technician, on hold for another 15 minutes, to give me the two hour window from 12-2 pm. I waiting and waiting... I then get a call close to 1:30 that he showed up and left because my building wanted to see his ID and he refused to give it to them. Ok, I get that, but why did he leave without calling me directly. Why have a call center call me?I told the call center I can let him up if he had called me directly. She said no he is not coming and wont come back. She gives me another company she has looked into that can come and fix my washing machine. I called them and they say they do not service Chicago and they are 2 1/2 hours away and they get calls from Bosch all the time and they tell them over and over that they do not service Chicago. I go down to my building to ask why they didnt call me and both the front desk and security said no one from Bosch has been there. The desk always calls if there is an issue. They cannot lie!I call customer service again on hold for 25 minutes and got disconnected. Called again and on hold for 25 minutes and finally someone gets on the phone. She says she is calling the technician right then. Im on hold for 15 minutes and then I get disconnected. I call again and on hold for 25 minutes and the rep says he has to put me on hold... on hold for another 20 minutes for him to say the technician didnt want to show his ID, so left. All this has been explained and in the notes... I said I want to speak with a supervisor, because the day prior the supervisor was very apologetic. Supervisor Ray gets on the phone. He says there is nothing he can do. Only reschedule me for November 10th-- two weeks from today or give me a third party number, which didnt work before. He was very rude and would not help in any way. He did care about all I went through and how I already took 1 1/2 days off from work.Again, the technician lied about coming, but Ray did not care. Why didnt he have someone else service my machine or yet, make him come back? He refused to do anything about. He never apologized until I said you are not even sorry. He tone of voice was awful. I asked to speak with his manager and he said there was no one above him. Hard to believe... I cannot believe how unprofessional he was. It was truly the worst customer service I have ever experienced. Ray the supervisor and the technician should not be employed by Bosch.

The first dishwasher had burnt up the wires inside washer as well as outside connections. It took a lot of calls for them to agree to replace the first unit. I had read on line that it had happened to others. After second dishwasher was installed on 1/9/09, my wife and I saw that our model number was a recall to possible electrical fires. For about two years, we received letters in the mail of this recall. Fast forward to late August up to early September, the second dishwasher is not working right. Bosch agreed to pay for a tech to diagnose and concluded that the heater assy shut as well as the main PCB, whatever that is. Repair is estimated at $450 to $500 on an almost four year old dishwasher. Bosch said that I am out of luck because warranty is over and that the second dishwasher was a goodwill case, even though the first dishwasher was a recall as a fire hazard. Oh and by the way, it is just my wife and I, so we dont use our dishwasher like a big family does.

This dishwasher works well with Finish Rinse Aid. I like the design with the third rack on top which I use for silverware and cooking implements. But the settings are complicated. The washer almost always gets everything clean with a few exceptions for burned on food. Ive had it four years, so far so good.

We are quite happy with the unit. We use the dishwasher practically every day for the past few years. Never broke down. This came with house purchase in 2007 July... I would recommend this Brand. Solidly made.

My washer is a lemon. I have complained so much but it doesnt seem to do any good. Thank God I bought the extended warranty. The last two times goes to show how badly the washer was made. When the repairman came out to fix it, the numbers didnt tell him what was wrong, So he had to start looking for things.A belt was broken like a fan belt in a car, after taking that off, he tried to move the inside around. It still wouldnt move. He then took the motor top off and found down inside a pillow case wrapped around the motor. I was without a machine for 10 days. Now are you ready for this? I didnt get to use my machine for 24 hours and its broken again.

Bosch Dishwasher SHE3AR52UC/21 a $500 dishwasher from Lowes. From the many reviews of Bosch after I spent Saturday installing this dishwasher to a T. Being a certified aircraft mechanic it wasnt too hard, all leveled and hard wired up. Lo and behold the door wont stay shut and the top latch is sprung in the down and locked position. Called and did the whole thing to get Bosch to fix it but it will be two weeks before I can get a tech and even then he wants to look at it first before they order a part. I ordered the $8.00 latch myself so we will see in two days if thats the fix. By ALL of the latch comments on here Im really surprised Bosch hasnt recall this cheap plastic latch.

Super quiet machine. It cleans well and the stainless interior stays bright with a little vinegar added once in a while. The dishes are clean and it is reliable.

I have been a longtime owner of Bosch appliances in every home we own with no issues in the past 20 years. I down sized and moved into a new home. I decided to change out the refrigerator first. I love the new refrigerator with French doors and one big drawer below. Upon delivery my appliance was DOA. It tripped the dedicated breaker in the garage. We plugged it into other outlets in the kitchen to check to see if it was the outlet. They took it away, the rep was very arrogant saying that it was a problem with our electric in our new home. The distributor asked if we could have an electrician check out. The electrician said that we would need to something that he can not and would not do for us. We needed to put an old style non-ARC breaker in for that dedicated outlet.The retailer brought it back on Tuesday the following week after my husband installed a Non-ARC required by code breaker. It works. So we needed to break the electrical code to keep this appliance. The electrician said that their refrigerator and DWs have that issue. In the country they are made, they do not replicate the electrical supply with breakers like we have in the US for testing and this problem is known by the reps, distributors, and the company. I would love to see them do something about it. We have an electrical code for a reason. ARCs have been required since about 2013 or so. You would think they would have corrected this by now. All of my other homes were not new- last three so it was not an issue with the breakers. You choose.

I have had a Bosch microwave oven for a year and a half. In that time, it has broken down twice! The first time, Bosch repaired under warranty with no problems. The second complaint, they set up a warranty service call a week out from my reporting it failed. Repair date came and went. They said they were overbooked, but would be happy to put us on the list in a week from now. I asked to be put next in line and they said, We cant inconvenience our customers like that. Im not sure what that makes me! We paid a lot of money for that microwave! I will never buy another Bosch product and will discourage everyone I know from purchasing a Bosch!

Cleans exceptionally well in efficient amount of time. Great basket layout. Quietest dishwasher we have ever had. Not even our dog is woken up. Able to program to start early morning and have clean dishes ready for breakfast. You get what you pay for with this brand.

DOES NOT EVEN DESERVE A ONE! I bought all Bosch products for my new kitchen thinking German engineering was the best!!! Well, think again! The dishwasher is great, the slide in gas stove is ok but surface scratches at the slightest contact. My complaint is the 24 electric wall oven that I paid close to $ 2,000 for. You set it at 350, the light indicating it has reached the temperature goes off when it is at 325 degrees, when it reaches 350 it then moves on to 400 and even goes up to 500 or sometimes goes down again to 350. It is not usable! I complained repeatedly, had a serviceman come more than once and finally Bosch replaced it only to have the same problem all over again!! I even got my electrician to come when the second oven had the same problem but the problem wasnt the electricity! I feel totally cheated and wish I could reach a larger audience with my complaint!

Bosch does not stand behind their products. Several of their dishwashers are being recalled for a bad control panel. It can go bad and catch on fire. My dishwasher was not in the recall. However, the part went bad. It had a burnt control panel. I contacted Bosch. Sent them pictures of the control panel, the burnt portion, etc. FIVE DAYS LATER Bosch e-mails me back. Apologizes for the delay, of course. Say they are sending a repair fella out to my house. FIVE DAYS AFTER they get my e-mail, they tell me this!!! I am a female who HATES to wash dishes! How long did Bosch think I would wait till I went and purchased another dishwasher or fixed the current one?Frankly I believe that was the whole point of WAITING FIVE DAYS BEFORE E-MAILING ME! Bosch says that since the repair was performed before their authorized service guy came to look at it, they would not pay for the part! I believe that was Boschs whole point!!! I will never purchase another Bosch product. Bosch is a dirty company that does their utmost to prevent having to fix their problems!

Before upgrading my kitchen appliances, did search on BOSCH Kitchen gas cooktops, found one had good reviews, after buying from LOWES, within few months, knobs getting hot, and even hotter once we cook more and more, both right and left hand side were getting extremely hot, even above we used to have microwave, under and handle both were getting so hot, unbelievable... we started getting burned 10 to 15times a year, I called Lowes, told us to contact BOSCH directly, I gave several terrible reviews so new customers stay away from this product, this is the most terrible product of BOSCH made, as last week, my wife got really burned by her finger tops try to turn-off the steel knob, and she got really burned for weeks, couldnt touch or grab anything from that finger. Today I am complaining to company and many others NOT TO BUY THIS PRODUCT. This is Worst product...that you cant imagine!!Thinking to hire lawyer and sue the company so, they will take this matter seriously and for other new customers not to invest in this non-safety, disaster product ever can come into the market to sell. MODEL: NGM8054UC /03. Serial: 931000088. - Wish this can help others to stay away and can save lives (if minor kids/adults/seniors -ALL touching the knobs in the house).

Technician are not attending the customers in time. They made us to wait days together. This is the first time I bought washing machine. All my happiness became sad with customer care. I am still waiting for the Technician to install water smoother and to get a cover.

I purchased a dishwasher from Sears about three years ago. It worked well for a few months, then began shutting off after a few minutes. It worked sometimes and sometimes not. I contacted Bosch who said they needed the original receipt. I always keep my receipts but of course.... So Sears printed me up a copy with all of the information on it. Of course Bosch would not accept this receipt as proof of purchase. I had spoken with someone from Bosch several times both by phone and email. They told me who to contact to repair. No one would return my calls or even want to travel to repair this expensive dish drainer. I even contacted people who repaired appliances and when I said Bosch - they didnt want to work on it. Of course last week I found the original receipt, and since I know they didnt care then, they wouldnt now - I am sure. I thought it was good to try to keep your customers happy, but I guess they dont mind bad product reviews. I will never purchase a Bosch again. You would think they would read these reviews and do what they could to change peoples minds. Good customer service goes a long way.

The Range is beautiful and after a week and a half I have no complaints with the Range although it was not my first choice (which was another Bosch a higher model and not carried by Best Buy). I have not used it as much as I would have liked because of issues with Best Buy’s third party installers. I paid extra for a slide-in rack and would have purchased a temperature probe if I could have.

In 2012 we purchased a Bosch dishwasher based on Consumer Reports Magazine. We bought the top of the line spending a lot of money for what we thought to be a good unit. Since installation we have had it fixed 3 times the first being for a power cord that failed but was a recall that Bosch covered. That part again failed 2 years later and had to be repaired again for the same failure as the first but at my cost. The latest was for a power control circuit board. The dishwasher would start appear to be running but after only 2 cycles would stop and indicate the dishes were clean. However no water ever entered. A search on the internet revealed that other models had the same problem and was involved in a recall. A workaround was to open and close the door after the 2nd cycle and the unit would then fill. I tried the workaround and it worked, indicating the same problem and was later confirmed by a repairman. I contacted Bosch, provided all requested documentation and was eventually told that our unit was not included in that recall and the best they could do was 20% of the replacement board cost which equated to $24.00, but wed have to pay for shipping and taxes which was $17.00. I thought we had bought a well built appliance from a reputable manufacturer but have been proven wrong. Their customer service is terrible and does nothing to HELP you. In the 7 years weve owned it half of the original purchase price has been in repairs. I would not recommend any Bosch appliance to anyone again nor would I buy one.

We bought a new dishwasher in June 2012 and it no longer works. We have had the engineer out and it will take at least a week to get a new door lock and it might not be that, it might be sensors or door, etc. I paid a lot of money for this appliance and I have a Bosch washing machine which is over 3 years and has never broken down. I even recommended it to a friend! Now, I have a machine that is 3 months old (2 weeks of that we were on hold) that is no good. I have been sold a pup and I know it’s not going to be working more than working. When a machine is that new, surely it should just be replaced.

We bought a $800 Bosch washing machine. Not cheap. After 2 months one day we opened and it looked like some clothes had got stuck in the door. This shouldnt happen as the door should need a vacuum seal to close. We had to call Bosch who failed to organise a repair - we had to book them ourselves. Apparently as there is a tiny break in the seal of the door thats not covered by warranty and will cost us over $200 to fix. Their repair company not easy to deal with and drawn out. We would have been better to have bought from another company. My wife 8 months pregnant and not happy, Bosch. :(

For such an expensive dishwasher it is horrible - it doesnt clean and it doesnt dry no matter how you stack the dishes, what soap or drying agent you use!

I purchased this dishwasher on 8-1-18. Four months later I heard a motor running my kitchen. After investigation I determined that it was the dishwasher drain pump. I opened up the door and the key pad was dead. The only way to shut it off was to unplug it. I called Bosch and they gave me a number to call saying it would be two and a half weeks before a serviceman could be out. Two and a half weeks and no show. Called again and told another two and half weeks. Over a month later and a technician shows up. He said water had leaked into the bottom somehow but couldnt determine where it is coming from! He said he needed to order a part and it is backordered, (Two Weeks) and Bosch wont see the part and it wont be released at least for another week after that! Furthermore he doesnt know if it will fix it!! I purchased this brand because they were supposed to have a good service record? I consider this a LEMON and after calling and explaining my circumstances I asked them to replace it not knowing if it will ever be right and was refused. If you buy a Bosch have them throw in a dish rack and drain pan with it!

We use a big pot on the stove to keep the humidity up in the winter and the small burner turned all the way down still gives off too much steam. My wife does not like to clean the stove because of the knobs and it gets greasy easily.

Pathetic Bosch service in Gurgaon, I have been chasing them to repairs my washing machine since past one month. Surprisingly they have sent the engineer in between to charge me for service call but no resolution of the problem, they willliw too much on the progress. Request no one to buy Bosch products as you may never get satisfied after sales service.

Machine does poor job of cleaning. Leaves residue of tiny particles of food especially herbs and greens. Have to go through load when cycle is done and rewash about half.

We are/were 20-year loyal Bosch dishwasher owners. They run quietly and efficiently. But in early March, 2018 we opened the door and the top panel (facia) came off! We tried snapping it back in, then called our handyman. He found that several plastic parts had broken off or were missing from the panel. So we called Bosch to order a new facia panel. It was just under $100 w/ shipping! First send was broken, 2nd send was missing a section, and the 3rd send was sent with a threat that if we didn’t have this handled by an authorized Bosch service person, our warranty would be cancelled. Our handyman is $50 per call, the Bosch “expert” approximately twice that! So, when our trusted handyman began putting it altogether, he found that each little part of the facia needed to be bought separately! The shiny handle clipped in, the cover for the power button which allowed access to the button, and the rocker buttons all had to be ordered SEPARATELY!!! This is now late April and finally we have ended our nightmare with Bosch customer service. Needless to say, this ends our 20-year relationship with Bosch products made with same cheap plastic as any other brand. VERY disappointing!

Bought the above dishwasher (Model SHV878WD3N/10) and had it installed 10/15/18. It did not work from the 1st day. A repair technician checked it on 11/2/18 and told us the dishwasher had a factory defect and was not repairable. He contacted Bosch and told me they were going to exchange the dishwasher and I should check back with them in 3-4 days. I called on 11/6 in the morning and was told the exchange had been approved and I would have to wait 5-7 business days for that to be arranged. In the afternoon on 11/6 a customer service rep called me and advised me the exchange was approved and I would have to wait 7-10 business days.On 11/14/18 I called because I had not heard from them and was told that the approval had not been sent to the exchange department and was assured it was sent through that day. Now they tell me I will have to wait another 7-14 days to find out what model the exchange is approved for and when that may take place. Customer service reps are rude and do not provide their name. This was a $884 custom front unit and they are not even telling me I can get the same unit. The customer service at Bosch is terrible!!

So frustrating to get a letter in the mail that tells you to stop using your dishwasher immediately like its no big deal and doesnt inconvenience my life. Of course after trying to call, I get a voicemail saying due to caller volume they are unable to take my call at this time then the call disconnects! Im supposed to stop using my dishwasher because its unsafe and wait until I can get through to them and schedule somebody to come out and fix it. Who knows how long this will take. Save your money and buy a less expensive brand. Ive never had this problem with the dishwasher before and have never spent this much on a dishwasher.

I love how quiet my Bosch dishwasher is. This is my second one. I had one in a previous house. The only thing I am disappointed about is that the rinse agent seems to stay on my glasses. If I opt not to put rinse agent in my dishwasher a light stay illuminated.

The dishwasher pump stopped working after approximately 1.5 years. Cost for labor and repair was quoted at $340. I could buy a new dishwasher for that price and it probably will not be another Bosch. Customer service is awful. They keep you on hold forever and it took one week for them to get a technician out. Disgusting. I have never written a review before, but people need be forewarned about the bad quality of this dishwasher.

The inside glass on the door of my Bosch wall oven, model HBL57, cracked when I ran the self-clean for the first time. The cycle was on for approximately 15 minutes when I heard a loud pop. Fortunately, the glass was contained to the inside of the oven, but I have lost complete faith in the reliability of this product. I think the self-clean cycles in the wall ovens are fraught with problems. My previous wall oven was a GE and the electronics board gave out during the self-clean cycle, which I why I didnt buy another GE. This type of failure is dangerous and should be taken very seriously by Bosch.

This dishwasher leaves dishes dirty each and every time. Foul odor buildup is another issues we have to deal with. We clean the filter and sprayer arms twice a month. Most of the time dishes are thoroughly rinsed before we place them inside the dishwasher. We are very disappointed with our Bosch dishwasher.

Absolutely the best in my opinion. Never an issues, has serviced my residence for years. I would everyone purchase SS models. Highly efficient and would recommend. Has deep cleaning for ones dishes and hardware.

I would NEVER recommend a Bosch dishwasher to anyone. I bought the top of the line based on previous reliability of Bosch products. What I never expected was that they would REFUSE to stand behind their warranty. My dishwasher has completed less than 100 loads in total - or about $30 a load. Not even close to value for money in my opinion. It started leaking and triggering the dreaded E:15 within 5 months of install. When a pinhole leak was discovered in the machine the certified repair tech told us he had never seen this and it was clearly a manufacturing defect. Bosch, decided not to look at it and refused to honour the warranty. Now I guess we get to work with consumer affairs. I am happy to share photos for all to see.

Purchased dual oven for remodel. After using the cleaning feature for the first time, the upper unit would not heat. This product problem was noted online. Bosch rep was not helpful and basically said call a service technician.

After careful review of the facts Bosch Australia kindly repaired the washing machine and kept in contact with me at each stage. This has restored my faith in the Bosch brand. Overall, they managed the situation with professionalism.

Dishwasher cleans very well. I never prewash my dishes. It is quiet also. I am very pleased with it. Sometimes I overload it but it still gets all the dishes and pots and pans clean. I have had no issues and it is 10 years old now.

Have had my Bosch front loader clothes washer for over 5 years. Bought it because I wanted to do my part to minimize my foot print in water usage. Yep. A pain the whole time. My saving grace on major repairs is that I bought an extended warranty thru Lowes, although theyve had trouble getting the right part from Bosch. (Certified Bosch repair is expensive and not readily available even in Houston.) Dryer has not been QUITE the pain of the washer. It does dry close really well. Just breaks down once a year and tangles your clothes.Longest wash cycle I have EVER seen... 45-60 minutes. The spin cycle works well enough, but your clothes get all tangled together, so they are more wrinkled. (So the efficiency of the dryer didnt speed up laundry duties. Dryer sits empty while I wait on the washer to finish... the opposite of washers and dryers of the past.) Right off the bat, the washer began to smell and the clothes, too. (Everyone must know this by now. Four years later, Tide comes out with a washing machine cleaner. Now the machine to clean my clothes needs a cleaner!!) Called for warranty work. Of course, they said it was MY fault. Too much detergent. NO. Wrong detergent. NO. Too large a load. NO. Too much fabric softener. NO. Well, then they say, leave it open between washes and run an empty wash with Clorox every few days. Excuse me? THIS is saving water??? Have to use a bleaching scrub and bristled brush to clean the rubber gasket around the door from the mold and mildew every couple of months, and run an empty wash to clean it before washing clothes again. (What do you think it looks like INSIDE where I cant see or reach???) So, we NEVER leave a washed load in for more than an hour, because it will need washing again.) Also run a bleach wash at least once a week (another delay), as a preventative measure, and supplement with small amount of baking soda. AND the clothes often dont smell clean. EVERY spot needs pre-treating. Towels are particularly tough to get smelling clean, and often the hand towels dont come clean in the most used areas.About every fifth wash load, the finished load is soaking wet. Since I cant tell when it malfunctioned, and if it did so with detergent in it (low sudsing detergent), I have to wash the load again. Another hour-long delay. P.S. Front loaders need to be raised, set up on a platform. Extra expense in purchase (and delivery and tax). You STILL have to lean down to drag the wet clothes out, and it locks you out (as it would have to) so you can never add a last minute item of clothing or extra cleaning product. Now, my start button is beginning to be difficult to press to start the process. AHHH! Well, I am off to read other blogs on other washers. Hubbie says GET ANOTHER WASHER! We have struggled long enough. And the Lowes warranty is expired. I will dismantle this one so that no one can ever get stuck with it.

I bought a upper top of the line dishwasher. Most times that I use the machine some of the dishes come out dirty. Its not me and its not the way I stack them. Bosch has refused to acknowledge a problem. The pocket handle has broke twice and so has the rinse dispenser. Bosch replaced them both once within first 12 months. Now that warranty expired they ignore my requests for assistance. If youre considering Bosch, dont do it. Poor machine, worse customer service.

We purchased four Bosch appliances in January 2011 and by November 2011, there was rust on them. Our fridge looked like someone sprayed the rust on it. It is that bad. We contacted Bosch and they sent a service person to look at it and confirmed the problem. He said that the appliances werent 100% Stainless steel because he tested it with a magnet and there was some magnetic attraction. Anyway, he then tried cleaning it per his instructions from Bosch and the rust remained. We contacted Bosch about what the service man said and then was told that the appliance were only warranted for 30 days for cosmetic defects and we should try cleaning it again. We tried cleaning again this time using a very fine steel wool. Some spots were removed but still left a residual stain but many, many spots the rust remained. We then contacted Bosch again. They asked us to send pictures and then they offered to give us 50% off replacement parts as their solution to the defective appliances we paid full price for. This is not the answer we expected from a company who sells what they call top of the line appliances.We were told that the problem of rust was because our condo is on the ocean in FL I cant believe that everyone living on coastal America has had rust problems on their appliances with in a year of purchase. Our Floridian neighbors dont seem to have this problem with other brands. Also we had purchased Bosch appliances for our CT home in 2007and have no rusting problems and we live a block from the sea. I read on rekitchen.com that Bosch warranties against rust on dishwashers. This obviously is not true. From what Ive read here, Bosch does not live up to their reputation!

My Bosch electrical stove’s glass surface has broken in 11th month after buying it. The Service told me that is end-user fault and guarantee does not involve the glass (which is the half price of stove). If you do not planning to use your stove buy a Bosch :), otherwise you will keep paying to Service each year I guess.

Despite college and graduate school, I was unable to get the machine to wash and dry dishes while following the written instructions each time I tried to use it. After three years of wrestling with the problem, I finally felt so defeated that I had had enough and replaced it with one by another manufacturer. This experience cured me of buying Bosch.

This is our second Bosch dishwasher. The first one died within a year and was replaced (though it took ages). We loved the way it worked, esp. the silence of it, but were surprised by the failure of a new appliance. The customer service was not great. New house, new DW: this one died within 11 months of purchase and installation. And I am a super-neat-freak the dishes are almost clean when they go in dishwasher user. But still, this new Bosch died 11 months in, and 5 weeks after reporting the problem were still being given the run-around.After trying to replace the board and sensor unit on site this past week, the service guys hauled it away, damaging my cabinetry. And suddenly (lo, presto!) we now, 2 days later, have a leak under our sink, which is adjacent to the DW, from where they pulled the fill/drain hoses and did god knows what. Next time I will camp over their shoulders, video camera on. So: 5 weeks after reporting the Bosch units failure, we have no dishwasher, and are unable to use our kitchen sink. I am disgusted.

We purchased this Bosch model brand new about 2.5 years ago. We noticed intermittent cooling problems even during the first summer of use when it was hot outside but they were intermittent and therefore impossible to diagnose. At the end of this June the freezer compartment went up to 40 degs (it was 12 hours before we noticed it because the system did not alarm as it was supposedly designed to do). A repairman diagnosed the problem as a slow low side leak requiring $1200 to repair (not including the diagnosis which was another $250). Considering its short life span, it seems to be highly likely that this was a defective refrigerator at purchase time. Technically it is 6 months out of mechanical warranty by calendar days if you compute time from purchase to complete failure. However, anyone taking an honest look at this situation would conclude that the problem causing this failure started during the warranty period and Bosch should take responsibility for repairing it. As this problem seems to be posted fairly frequently I think it should be the subject of a legal action against Bosch. At the very least I advise anyone reading it to do a frequency search for this complaint and re-think the BOSCH purchase in lieu of a more reliable product.

Monday, November 06, 2017, I received by mail the Bosch Important Safety Recall Notice - Bosch Dishwashers letter regarding potential fire hazard. The dishwasher power cord can overheat and it was suggested to STOP using the appliance immediately if you have one of the affected models. I located my model and serial number and found that my dishwasher is affected by the 2017 recall expansion! I immediately went to the Bosch dishwasher recall registration Web page. Based on the information provided and my address, I received a list (only one agency name was listed) of authorized service agents that would inspect and repair my dishwasher at no charge, along with a reference number. So far, so good! On that very same day, I contacted the repair agency, gave them the information requested and was told they will order the part, and when the part is received they will call to schedule the repair appointment, and told me that it would probably be by the end of the week. By the end of the business week, Friday, November 10, 2017, they never called. On Tuesday, November 14, 2017, AGAIN I called Bosch authorized service agent to ask for update on repair request. I was told the power cord is now expected to arrive on Thursday, November 16, 2017, and the repair will be scheduled for Friday, November 17, 2017, between 8AM - 5PM. I was also told the repairman will call me the day before, on Thursday, November 16, 2017, to narrow down the time within a two hour window for Fridays repair. On Friday, November 17, 2017, AGAIN I called Bosch authorized service agent since their repairman was a No Call, No Show. I was told that the repair has been scheduled for Tuesday, November 21, 2017 and that the part is still not in but should be in today or Monday the 20th. And, the repairman will call me on Monday, November, 20, 2017 with the time window for the Tuesday, November 21, 2017 repair. Maelynn, the service agent apologized for not calling to inform me and was not sure who even changed the repair schedule from November 16th to the 21st. Well, it is now Wednesday, November 22, 2017 and I still have NO dishwasher repaired, NO date for a repair, UNABLE to use the dishwasher, Thanksgiving is tomorrow and all the dirty dinner dishes will have to be washed the old fashioned way...by hand. Thanks Bosch for a less than stellar customer service response from your authorized service agency technicians.

Unbelievably quiet for a dishwasher. I didnt believe it was on or had run the first two times I used it. It also does the dishes sparkling clear WITHOUT the Finish product. Just the normal dishwashing detergent. Rave all the time about it as I unload it. Dont know how many features are necessary to wash dishes. A rinse if I have new stuff, I just want to sterilize and the regular good wash. The short wash tended to leave the dishwasher smelling of food after even though the dishes were clean. This does not happen on the regular wash so I think it has to do with running long enough to get the food completely down the drain. This is the only drawback: it is not as big as previous dishwashers I have had and the bottom rack is not conducive to glasses and bowls mainly just plates. We use a lot of mugs and glasses and bowls, so I need the majority of the dishwasher to conform to placing these dishes safely in line. Sleek and beautiful. No buttons or lights showing anywhere except a reflection of the light onto the floor when its running, which lets me know it has begun. If Bosch would create a rack that could conform to different dish size and shape, this would be the PERFECT dishwasher of all time. It is amazing in terms of the lack of sound and the sparkling dishes.

After examining the reviews on this site, coupled with my own experience, I suspect today’s Bosch products are not the quality they once were. We were satisfied with two prior Bosch dishwashers, however, two years ago we purchased an expensive new Bosch dishwasher to replace an aging one. After being gone for several weeks, we returned to find our dishwasher inoperable. Calling customer service was a frustrating experience as they could not send a certified repairman for almost a month...that’s a lot of dirty dishes. They then referred us to a local repairman who could visit a week later...perhaps they have too many repairs to perform? Today I was informed that I face a $400 repair on an expensive two-year-old machine… Inexcusable. I would not recommend a Bosch dishwasher in the future.

Overall the stove is a good unit. However, cleaning it completely is difficult because it does not allow you to remove the power knobs to perform a complete cleaning. In addition, the heat elements are not consistently on, regardless of what setting you place them on. They will stay on for a short period and then turn off for a few minutes until such time that it feels it should come back on to that setting. The unit is a little pricey, around $800 for a cooktop. There are no frills extras on the unit, very basic in fact. You need to be careful as to what you use to clean the top or surface; very easy to remove the black coating if done with a wrong cleaner.

My Bosch dishwasher smells. Bought at Best Buy. I see another review June 2016 a few days ago has the exact same issue. It smells no matter what I do. I wish I had not bought it. The Bosch company was kind and offered to send a technician for free, but I see other reviewers have the same issue with no solution. It just plain stinks after each wash, even after cleaning the filter after every wash, using the recommended brand of detergent pods, and paying more for cleaning fluid every couple weeks. My dishes stink, especially the glasses. When I drink, it smells like dead fish in my water glasses.

Great unit, top is gas, oven is electric, the oven is a convection oven, with many other choices to use, it is the best unit we have ever owned, it bakes, broils, control panel is easy to use and it maintains temp accurately, it also came with a baking and convection guide. I would recommend this unit to anyone.

I have a bunch of these in a commercial strip mall I own. They work very well for bathroom sinks and are easy to mount and set up. I have had one failure with this brand and that was after 8 yrs of use. This wouldnt supply a shower but is great for light use and you dont have to find space for a tank or worry about it always heating water and wasting electricity. These units only energize when the hot water is being used.

I have a Bosch on demand hot water heater under warranty. Service was promised everyday for the last 4 days. The service desk promised the technician would call me as well every day. I have waited in my house for 4 days for him. So far, no tech, no call and the number they gave me to directly contact him does not function.Many people ask me about the heater and if it is better than a tank heater. I will never recommend Bosch to anyone after this. The service is non-existent and insulting. Buy a Rinnai.

This is a great dishwasher. Cleans dishes etc very well. One of the things I really like about this dishwasher is that it has a pan beneath it and if the washer leaks the dish catches it and has a sensor/valve that will shut the machine off. I had another model and it leaked and I had to repair the ceiling in my basement. Very well made and designed.

Bosch dishwasher bought Dec 19, 2014, died Jan 19, 2015. Has 1 year warranty.. Maybe set in the computer? $300 for repair, whats next?

It performed much better when new. Now we have to pre-wash everything because the dishwasher no longer removes dried-on food and sticky residue. I keep the filters clean but it is just not washing as well as it used to. Could be that hard water and non-phosphate detergents is partially to blame. Very quiet compared to others. It has rinse and hold, pots and pans, and other useful cycles. Configurable rack partitions and top shelf fold-out utensil holder offer lots of loading options. Like most average dishwashers this one does not have enough top rack clearance for tall glasses. Looks sharp with no outwardly visible controls. Stainless steel front is nice but difficult to keep clean. Pro: Still running after 10 years of daily use. Tub and racks still in perfect condition. Con: Rinse aid dispenser door no longer stays closed. Detergent door stopped latching after a couple years... fix required disassembly and cleaning. Ability to clean dirty dishes has degraded over the years.

2014 current line model. I had the dishwasher for about 25 days, pulled out the lower rack and two wheels flew off (I guess rack was out of alignment). There are 4 wheels on each side. But it CRASHED as the rack hit the door - and the DW barely had any dishes in it. The damage to the tin foil they call Stainless interior was scary. When I called Support, they said they never heard of it damaging the door and there was no recall. BUT they didnt want pictures. A second call got a rep who said they are working on the flying wheels issue. The Internet shows its been a BOSCH issue since 2009. Sure they would agree to fix it, but who wants to have a repaired $1000 DW that can so easily get damaged? It was the lack of Bosch concern that upset me the most. I just ordered a Kitchen Aid.

We purchased a Bosch oven two years ago. It now does not work. We live 110 miles from the nearest authorized repair. Our local appliance repair person has charged us $200.00 to fix our unit by replacing items until the unit works. Now he does not call us. I talked with Bosch customer service and they advised me that I need to provide them with the receipts of when I purchased the oven. So I would need to go through my 2013 records to find the receipt, then they would pay for an appliance repair person to come out. I have already spent 4 hours dealing with this problem. All I can say is I thought I was buying a quality unit that would take my wife and I into our retirement years. My mistake. Bosch is a highly overrated product. I will never buy another Bosch unit.

This is a pretty good dishwasher. It is quiet, washes the dishes quite good and it seems to hold up quite well. It could be better if its capacity was a little bigger, but all in all it is a fine machine.

I had a very bad experience with Bosch. I bought a top-of-the-line Bosch stove about 9 years ago. Its been falling apart for the last 3-4 years. First the broiler stopped working, then the oven door wouldnt close, then a burner stopped working. I called Bosch expecting some level of service and care--after all Bosch prides itself on its reputation. I was told that I would need proof of purchase as well as an estimate of the costs and then maybe they would give me a 10-20% discount on parts. I expressed my dissatisfaction and I was told that after 9 years we are sorry that you feel that way. I explained my husband had been sick and died and that was why I had not called for repairs. Once again I was told sorry you feel that way. It was very dismissive and I will definitely not be buying a Bosch product again.

WALL OVEN: I bought Bosch Benchmark appliances for my home. I am now on the 4th repair for the wall oven (exact same problem all 4 times) in a year and still Bosch hasnt figured out theres a problem with this oven. All 4 times when the oven stopped working I was without the use of my oven for 20-25 days waiting for repairmen, parts or be ordered, etc. 80 days in total so far in less than a year that I have not had the use of my oven, and counting. AND to make matters worse, the only time I use this oven is when I have guests, the rest of the time for myself and my husband to make small meals we use the smaller speed oven. So, 4 times in less than a year there has been multiple guests in my home for dinner parties, and the oven has stopped working. Add all those people up and youll see how many people have walked away with a bad opinion about Bosch appliances. Not to mention that at each dinner, because my oven stopped working, I had to resort to ordering in for my guests and all the fresh fish and chicken etc that I had bought to prepare for my guests had to be frozen because I knew Id be without my oven for another 20-25 days before I could bake it.SPEED OVEN: I also have the Bosch benchmark speed oven, that too has had one repair in less than 6 months of being installed, same problem as what I had on the wall oven. Thankfully the speed oven got repaired and seems to have been working fine ever since (knock on wood). COOKTOP: I also have a Bosch induction cooktop. No problems as of yet with that. Im keeping my fingers crossed but Im scared to death because my trust in Bosch is so very low.I have told everyone that comes in my home and raves about my gorgeous kitchen renovation DO NOT EVER BUY BOSCH. And most of them have seen it first hand now how bad the appliances are because theyve all been at my home at one time or another in the past year and seen the oven fail in front of their own eyes. So Ive got lots of witnesses and sadly Bosch has lots of people who know to never buy their appliances. 2 of the families who were at my house in the past year and saw the wall oven stop working, have now done their own kitchen renovations and both of them made a choice NOT to buy Bosch because they said they would not take the chance seeing all the problem I had with mine.I have kept a detailed journal of all my repairs, dates, time, conversations, videos, etc. Because I am fairly certain that I will end up suing the retailer and/or Bosch for breach of warranty/contract and for not disclosing material facts prior to my purchase. But because its still under extended warranty Im going to keep letting them repair it as many times as they want, and I will keep my journal and history so that shortly before the warranty wears out I will then sue and force them to give me a full refund... I cannot accept a replacement oven because Bosch does not have another wall oven that could be installed in my kitchen without me doing a kitchen reno again (which is not going to happen).

We purchased this due to the ratings. We thought we could install ourselves. We had to call a plumber due to the channels under the machine. I’m not happy, it was a hassle. Next, I noticed I had to rewash many of the dishes. There are always food particles on most of the dishes. We had the machine for 9 months and the part on the front of the machine leaked and ruined my hardwood floors and damaged my family room ceiling. This machine cost a fortune, plus we had to pay a plumber to install it, and now we are dealing with water damage. The machine is not worth the hassle or the money. It’s a bad machine, dont buy it.

It worked for about 4 months. Then it stopped. Waited 10 days and Bosch repairman found small pieces of food in dishwasher and cleaned it - not warranty (owner fault). Said it worked fine and left. Tried to start it and found it didnt work. Waited 10 days. Bosch repairman returned; found more tiny bits of debris and blamed it on that. Surreptitiously replaced power source. Gave me second lecture about how no debris of any sort can ever go into machine. Machine worked for 2 washings and then broke. Waited 10 days. Bosch repairman returned and found more debris (2 tiny pieces of tea leaves, 1/10 of small fingernail and one small plastic filament about the same size). Same lecture. Replaced replacement power source. and left. Has worked fine once.I am left with the definite impression that the Bosch dishwasher is too delicate to be used as a dishwasher - that all items being dish-washed must first be washed by hand. So the dishwasher turns out to be an odd cabinet for storage. I am elderly and the bits found by the repairman would not be seen by me in any event. I am also left with the possible impression that the power source was broken at every step and the dance I was put through was designed to have me pay a $189 charge upfront, although it should have been covered by warranty all along.

It cleans OK but lacks a good drying feature. I had a lower model previously and it worked much better than this higher end one. Silverware is still dirty at times, pans and glasses still wet. I love the light at the bottom showing its on because it is so quiet. It has a 3rd shelf, a variety of ways to arrange dishes by either leaving the tines up or down. It seems to be smaller than the older models. Very sleek, hidden controls. The light at the bottom showing it is on almost bleeds across the floor. The lower end model I had before didnt do this, just a red dot. Ive had this one exchanged and it still bleeds all over the floor. Just not up to snuff, like the older, less expensive model was.

Nice but not that nice. My salesman very highly suggested this dishwasher so I bought it for $900. The good? Its very good looking. The bad? I do not find it any better than a $500 dishwasher from GE. Its quiet but not silent. It seems to clean dishes fine but it will not dry them no matter what you try. I live in a very very dry part of the country and no matter how much or how little I load this machine up with... and select Extra Dry when I open the dishwasher in the morning after running at night... not only are the dishes and cups still wet but so is the inside of the dishwasher. So, whats the point of having controls to select dryness? Oh, the (3) not 4 legs are plastic and all 3 of them broke off when I tried to slide the dishwasher. Great huh? Funny, I know steel legs may cost another $5 but I dont remember arguing with the salesperson about $5. so why not raise the price by $5. and get rid of the cheap cheap cheap plastic legs. My brand new $900 dishwasher now sits on wooden blocks... Great idea... Plastic legs.

We upgraded our kitchen 5 years ago and went with Bosch because they were supposedly high quality appliances. We bought a Bosch built in oven/microwave appliance and did a custom rock wall around it. The appliance failed with 1 1/2 years. Bosch was not easy to deal with. We could not get a Bosch repair person because they refused to travel into the county side. Bosch did replace it with a slightly different size unit, so we had to adjust our wall. Now 3 years later this unit has failed. I have been put on hold for over 2 hours with no one answering the phone. I have emailed and received no response. We have wasted our money and time dealing with this company.

Bought both a Bosch Hedge trimmer and a Pressure washer with some money I had been given as a present. I, like many other people, had been brainwashed into thinking that German products were the best and that by buying Bosch, Id be buying a good product. Firstly, the Hedge trimmer seemed ok, used it once or twice until the third time it seized up and refused to work. I took it back to the shop I bought it from and was given a new one. That one too, seized up and blew the RCD in the house. The internals had fallen to pieces (cheap plastic). I took that back and got a Black and Decker instead. Worked brilliantly, and still does ten years on! Pressure washer next. Used once. Seemed ok. Not brilliant but average. Used a second time and the lance fell to bit spraying me in the face!!! Cheap and nasty plastics! Took it back and was given another one. Motor failed on that one after 2 months of average usage! Bosch? CRAP!

I purchased a Bosch Dishwasher about 2 1/2 years ago. From the very 1st day it never cleaned that well. It had gotten really bad after about 2 years. It was not cleaning anything at all off the dishes. Called Bosch and all the 800 rep said is that they will send a repairman out. I could not believe that they would not stand by their product since I have called several times within the 1st year. Now Im stuck with a dishwasher that I have to completely wash everything off plates, silverware, etc. or it comes out dirty. I thought I was doing a good thing but purchasing a Bosch, it is the biggest mistake I ever made. DONT BUY A BOSCH UNLESS YOU WANT TO WASH!!!!

Received a Bosch dishwasher which was installed by a Richards contractor. The machine worked well for 3 months then suddenly died. We had purchased a long term service contract with Richards and were directed to their service vendor (Danmark). It took approximately 2 weeks for a serviceman to come out. Of course, they had to order 2 parts. It took an additional 2 weeks for the serviceman to return. He installed the parts and the washer was still was inoperative. He instructed us to request a new machine which we did. We were contacted by Danmark and were told Bosch requested that another part (the main circuit board which was replaced already) be re-replaced before they agreed to replace the machine. We agreed and the serviceman returned 2 weeks later and replaced the board again. Guess what, the machine still didnt work. Now frustrated, I called the store where the machine was purchased and explained the situation to a store manager. He did, in all fairness, relay my problem to Richards service department because in one hours time, I received another call from Richards. Once again I had to retell my story to this person who assured me I would hear from her the following day. Four days later, theres still no return call from Richards service department. I returned a call to the store manager, retold my story and went out of my way to thank him for effects of relaying my problem to Richards service. I asked for Richards service phone at which time this manager got annoyed (clearly in his voice) and promptly gave me a wrong number. Thank you P.C. Richards, guess youve lost another customer. $1375 may not seem a lot to you, but its a lot of money to me. Im considering a small claims suit against Richards and Bosch and will explore that option.

We just realize our refrigerator is so hot and call service. They just change one part and got 120 turkish lira (40 euro) then problem never finish. One day later they come again and change this part again and problem never finish again and after one week later we called them they came and it was different guys from. They tell Problem different. We need to change different part too - its price 160 tl (55 euro). So my dad say You always come and couldnt understand what is problem. Everyone telling different problem and want money always. You never understand real problem and we are terrible from 10 days because of your fault. All food, drink is terrible.Called Bosch in Turkey but they didnt care. They said We cannot do anything. Maybe we can do discount. Said Its your fault. Why you dont try to fix that. Discount is not fix. Your tech service doesnt know anything. They kidding us and you still dont solved this problem - just offer discount. Please you must know in Turkey they dont care. Bosch mark they just want to get money for themselves. My family lve in Eregli. Your tech service in Eregli so terrible. Also they were not polite to my family. My mom scared from employee. My father name is Nayil **. We just want service by his name. Please check our problem. Waiting for your answer...

Bosch Customer Service and Product disappointment! In June of 2017, in anticipation of our upcoming kitchen remodel we purchased a Bosch 800 Series 30” Dual Fuel Slide-in Range. Product HD18054U/C. As is often the case in remodels, there was a delay and the project wasn’t started until January 2018. The range was delivered on Feb. 27, 2018 and installed about ten days later. We experienced minor trouble when the keypad started randomly beeping. This happened within a year (early 2019) but we were told that we should unplug the stove, wait a bit, and plug it in again. This seemed to work for a time. We had several episodes but it was not a big problem to follow the “unplug” advice.The problem became significantly worse in March of this year, 2020, beeping at all hours of the day and night. We knew it would be expensive to repair it but finally called a service provider in May. I was charged a service call and the serviceman said he would order the new control panel, but added that I should contact customer service to ask if Bosch would help with the almost $800 cost that I incurred.After two calls and several replies/scans of documents to customer service, I anticipated a positive response. I was never told to WAIT to have the part replaced until I heard back from customer service. I did hear back on June 22nd. I was told that Bosch would do NOTHING. No compensation was offered. My claim was denied. I feel it is very unfair. It certainly seemed as though the “rules” changed during the game after I did everything I was asked to do, submitted all of the paperwork, etc. I am extremely disappointed in the range and in Bosch Customer Service.

I had purchased Bosch washing machine (Model No. WAK24168IN/03) on 18/01/2016. On 03-02-2016, I found the washing machine throwing E-18 and stopped working. It was also giving electric shock on touching. Immediately, I called the customer care and registered complaint and they provided technician within 2 days. Technician informed us that drain pump got damaged and needs to be replaced with a new pump which will be fixed on 08-02-2016. From that day to till date, we had no information on the status from Service Center. We kept calling several times and asking the update on the status. They simply gave some stupid reasons and kept ignoring our calls. Finally, they gave us the number ** of senior authority from Bosch Services who had kept awaiting us by telling that he will call and update on the status, and kept postponing the dates without giving any info on the status.I have lost my patience following up the poor and reckless customer service, as it wasted my time as well as money on the name of the brand just for a spare part. If this is the situation of service in the warranty period, then I just cant imagine what will it be after that period. I also pity on customer service who cannot give any information on the address of their Service Center. Washing machine is a very important home appliance in a daily life and we cannot waste any more time on following up people from one side with no response on the opposite side which delayed and disturbed routine planned schedule. Hence, I request you to refund the money or to do the service as quick as possible since it is already one month with no update on the status from the Service Center either through mail/phone.

I love my new very quiet Bosch dishwasher, but since I bought the lowest priced model I thought that was why I wasnt getting the best clean glasses and dishes. I contacted Bosch and they sent out a local repair guy. He discovered that water had been pooling under my dishwasher which could have been very damaging to my home. He ordered a complete replacement from Bosch. That was almost a month ago, and since then I have had to initiate all phone calls to see when my new dishwasher will come. Yesterday I spoke with a supervisor who was very condescending and with a sickly sweet tone told me it will be at least another 10 days before any action is taken because that is just their process, and then she cut off the conversation. I dont really know if I will get the new dishwasher after the way she abruptly cut me off.

Complaint sent in December 2016. After being on hold for 20 minutes spoke with a unconcerned/unkind Caleb ** head manager (or so I was told) of the appliance department. We have a Bosch dishwasher, where basically the upper and lower racks are disintegrating due to rust. The machine is still fairly new, and is run only with your recommended Finish products. The plastic coating on the racks appear to crack and scale off, exposing rusted/rotten metal underneath, something that does not appear to reflect the product quality one would expect from Bosch. It is frankly surprising as we thought we had purchased a quality German appliance like the many other Miele products we have in the house. The damage is on both upper and lower racks, so if I were to guess, I would attribute this to a poor/wrong coating on the steel racks. The damage is not caused by chips caused by loading/un-loading the machine. Boschs reply.. We will give you 20% off new racks as customer goodwill. When carefully ordering a product with a reputation for quality I would have expected them to have more concern when their appliances fail. Super disappointed and will not be buying or recommending another Bosch appliance in the future.

Our new top of the line Bosch fridge loses its programing after a power outage. We lost all our food in the fridge because we were away. After contacting Bosch we were assured this is the way the fridge is made and that this is what to expect when you purchase a Bosch fridge! This means we cannot leave for holidays, weekend getaways, etc. for fear of a power outage and coming home to a fridge/freezer full of rotten food.

Waiting for over 2 months for the power cord on our Bosch dishwasher to be replaced. Cannot be used due to fire hazard. Bosch rep impossible. Tried to push blame for delay on their required service rep. The serv. rep has spoken with us 4 times and is very proactive and very reliable. (Weve used him before.) He cant replace the part if its not sent to him. Weve had it with the run around from Bosch!

My lower Bosch oven has always been slow to preheat but it wasnt until the oven surface was being cleaned while the oven was on that I realized that the oven was very hot to the touch on the lower outside of the oven door. Three visits by an authorized tech to rule out problems with the door and gaskets resulted in his conclusion that the oven has a defect that it is a fire hazard as heat is going into the surrounding wall. I am asking other consumers who find their ovens are slow to preheat to actually check the outside border of the oven while on to see if it is hot. I am filing complaints with the relevant state and federal consumer product safety organizations in the hope of starting a recall. So check your in the wall Bosch ovens while on.

I bought a Bosch - 7kg Top load washing machine 9 months back from Croma (Bangalore). Due to some technical issues, we have raised a complaint and the technician identified the issue is with the panel and needs to be replaced. As there was no update after 5 days I have called both Bosch & Croma customer care to check further on this. Unfortunately, they also did not have many updates regarding that and they said they will escalate to a higher level.Now it has been 30 days without any progress or update. I have sent multiple emails and called multiple times to customer care but no use. I was using a Whirlpool washing machine for last 8 years and I was getting good service from that vendor. I really regret to choose the Bosch washing machine this time. Friends, If you are in Bangalore (I am not sure about the service in other parts of India) better avoid buying Bosch as its service is pathetic. After all this frustration, either you need to wash your clothes with your own hands or need to buy a backup Washing machine as well!

My Bosch Front load Axxis was delivered with a broken drum, there was no evidence of shipping damage. Upon starting the first load water leaked onto the floor and damaged a new floor. The drum was replaced by a Bosch authorized repairman. After attempting to start for the second time, the front panel showed an error code that indicated a faulty control panel. At this point I had the machine for 1.5 months and have never done even one load. I asked Bosch for a replacement and I have a case file, but the service center keeps losing information or telling me that I need to provide more info. All I did was try to buy what I thought would be a good washer. All I have gotten for $900 is a hassle, more cleaning bills, a damaged floor and a worthless piece of junk. DO NOT BUY BOSCH.

I purchased a refrigerator back in June 20019, we installed it in our kitchen in December 2019 and the freezer did not work, we called the dealer and they did not take any responsibility for the damage, they told me to contact Bosch directly. I called customer service and they just offered me a repair, the refrigerator is very expensive. Almost 10,000 dollars but they do not exchange it. Only repair it. Today is the 2/27/2020 and still it is not been repaired. The company they contacted for the repair is a second party company, they just fix appliances. I have been eating out just because I can not use my refrigerator 100%. It is the worst experience for me and I have expend a lot of money as of today not only eating out but also calling these companies every week and trying to figure this out.

We purchased a Bosch dishwasher for $749 a little over four years ago. We also purchased the five-year extended warranty. To date we have changed the door which was rusting, circulation pump assembly, the control panel, and have been told that the original pump is bad now. HOWEVER, they wont pay for it because they say we have spent more for repairs than the dishwasher costs so they wont repair anymore -- yet we are still in our five-year warranty period. AND we finally, after going through the maintenance company for months and dealing directly with Bosch, got the pump sent to us. This is still not the problem! Not many more parts on this dishwasher but I would never buy another Bosch appliance. The Warranty Company sent one company to fix it for the original pump, another for the computer control panel, and a third, sent by Bosch, to check it out and none had the same diagnosis. AND IT STILL DOESNT WORK!

Bosch dishwasher is awful and I paid 1200 dollars repairman said nothing wrong. The unit is soaking wet when you finish dishes, I waited the amount of time recommended before opening the door. The repairman said it’s supposed to be wet. I want something done. The store says it’s more than 15 days so I can’t return it.

Relatively quiet and cleans well. Only problem is it is a 3 rack system and with the top tier set for cutlery, it makes loading tall glasses a problem as there isn’t enough clearance to set the glasses properly. Forget about putting common wine glasses in this thing.

Would have preferred Gas but this was an excellent default. the cook top seems to heat evenly and the oven's convection features really cooks the food nice and even and quickly. I love it.

I have a washing machine and it has PCB malfunction. The repair technician visited 9 days ago and ordered the parts from Bosch. Since Bosch has monopoly of the repair services, the parts are not available in open market. Hence no one except for the Bosch can repair the machine. Now I have to rely on Bosch to fix the machine at a cost dictated by Bosch. It has already been 15 days my washing machine is not working. When called Bosch customer care, they are totally unaware of the status of the parts delivery. This is going to be my last purchase of a Bosch appliance. Really disappointed and unexpectedly fooled by such a big brand name.

We replaced another brand refrigerator after only four years because of constant ice maker repairs. We shopped long and hard for another one and were told by most salesmen and our own online research that the number one refrigerator repair for all brands was through-the- door ice makers. We also needed a counter depth model, not many out there. We're on our second Bosch dishwasher now and couldn't be happier with it. So, the Bosch brand and in freezer bin type ice maker sold us. Best Buy is now into the appliance business big time, we got it there and were very happy with the sales person and their delivery/installation. This really is a well designed product. We are replacing a 22 Cu ft. side by side and actually get more food in this model and more importantly, can find it. The refrigerator was delivered two months ago and our only problem so far is of course, the ice maker. The ice maker replenishment time hasn't been a problem for us as we are a couple only and the ice bin holds a lot of ice, and after no ice half of the time with our old refrigerator, the sound of ice dropping into the bin was most welcome, but the taste of the ice cubes (stale water or soapy like taste) has been. We had a Bosch repairman check and verify the problem. He replaced the inlet valve a week ago, as according to him, it is the only metal part that could be causing the taste and that was all he could do. One week later we still have the stale taste, it may not be the refrigerator, but we are using the same copper connecting tubing that our old refrigerator used, and our city water taste is fine. We are now using plastic ice cube trays and water out of the sink in the Bosch freezer to make useable ice? Another minor problem was a squeaky upper freezer drawer (yep, where the ice maker bin is located). Bosch repair recommended something called ( Food Grade Silicone spray), hard to find, try (Ace Hardware), that worked and the problem was solved. We really like this refrigerator and hope this gets resolved (Bosch, are you reading this review?) As the price of refrigerators now approach that of a good used car, we can't afford to keep buying them every few years!

My Bosch oven combo worked for us for about 3 months up until we set it for automatic cleaning. This is when it went up in flames. The company completely disregarded our complaint. I believe there should be a recall of all ovens. No follow up from customer service, no interest, we were left with burned oven and promise to replace which hasnt realize yet (waiting second month to get it).

We moved into a new house with new bosch appliances: fridge, stovetop, speed oven and oven. After only TWO years of use, the speed oven digital display is dimming and will need to be replaced with a part for $150, plus labor. When I contacted Bosch, they would not replace the part. The words on the stovetop are already peeling off (Front, Back, etc.) and the buttons on the icemaker are finicky and need to be caressed to work. The dishwasher doesnt clean any better than our old appliances, the stovetop takes forever to boil and the stainless steel finishes are so hard to get clean. I cant make applesauce on the stovetop because the lowest possible setting is too high and burns it (this may be a reflection on using gas instead of electric, weve never had gas before.) I will never intentionally buy Bosch appliances ever again! Our old cheaper appliances were much more reliable. Not worth the cost!

We purchased a Bosch double oven 4 months ago from Lowe’s. It is 2 days before Thanksgiving and it has Totally stopped working! My old GE double oven lasted 32 years. This supposedly upscale & expensive Bosch hasn’t lasted 4 months! The electrician that installed it came out today & said that it was a bad Motherboard. A Bosch repairman is coming in the AM. I am furious!

$600 dollars to repair a 3 year old BOSCH washing machine not covered under warranty. The part that regulates the motor went and the part is $399. Customer service said they needed my purchase receipt and diagnosis and they would get back to me. After a number of emails and phone calls BOSCH will not cover a penny. BOSCH does not stand behind their product. I just bought a LG washer, never buying a Bosch product again.

Called Bosch, had service repair at great expense. They said it dries and is designed to leave drops on top and it leaks down on dishes leaving them wet. Also cycle time has doubled to 158 minutes. They said, “Do not run at night, open immediately after cycle to get drier dishes.” Are they kidding? $1000 for a dishwasher you cannot run at night! DO NOT BUY BOSCH products. Service and website are terrible. Their attitude is ‘customer is always wrong.’

Do not even think about buying one this companys dishwashers. Less than 2 1/2 years old it has been down for 3 weeks. In 37 years of marriage with multiple houses over the years we have never had such a bad experience with an appliance.

I had a similar Bosch in a home I purchased in 2015 and I love everything about it. I moved in 2017 and of course purchased another Bosch fridge. This one works well, but it has a feature on the shelves that wastes a huge amount of space and makes the actual useable height of the shelves 1” shorter than the actual height. Somehow I didnt notice it in the store despite looking at it a number of times. It could be that they changed the shelves recently and the store model didnt have the brace across the front of each shelf. Its almost impossible to seein the photos. A tall drink bottle wont fit without angling it and even worse, the upper shelves are only 3 1/4” high instead of 4” high if it didn’t have that weird brace across the front. It make it so that only ver short items can go on that shelf. The bottom shelf in 10’ tall because of the brace, Hill without it, it would be 11 1/8” high. If I can find shelves without the brace, it would be worth it to me to replace these shelves at my own expense because Best Buy won’t do anything about it.

Front door handle has design flaw and has cracked on both sides where the buttons are and now needs replaced. It has broke in a third area and is attached to the wiring so it will cost. I am concerned this will continually be a problem after repaired as it has broke with no little kids in the house that do not abuse the dishwasher and it cracked just under the year mark. Very disappointed. Now cracked and have to replace year and 8 months...

Bosch Chinese made parts everywhere. They all do the same except for a few little features. Nothing new here. Hard to find a dishwasher that stays quiet for more than 1 year. After that the noises come flying through.

I purchased my first Bosch appliance (dishwasher) on 6/1/17 after making note of an Installation Rebate offer from Bosch via a Bosch Visa Prepaid Card. The stated purchase date was required to be between 5/17/17 and 6/7/17, which it was. I immediately completed the rebate form even though the latest required postmark must be by 7/7/17 (over a month away). They promised reimbursement within 8 weeks and gave a website and phone number to check its status. After 4 1/2 weeks I received a typed response from Bosch saying that they were unable to process the request because it did not meet the cash register receipt requirement (not dated within the time period designated for this offer). I immediately contacted Lowes, where I purchased the dishwasher. I spoke with the manager on duty and showed him the copies of the rebated offer, register receipt, response from Bosch, etc. The manager on duty phoned Bosch rebates directly and verified that the date on the receipt was within the required date range. He told me that Bosch claimed that the month of 6 looked like a 5. We found this to be strange because it was obvious to both of us that it was a 6 for June. It was/could also be verified by the date on my charge card. If one person was in doubt, due to poor eyesight, they could of easily asked someone else or used a magnifying glass; which shouldnt of been necessary. Anyway, the Lowes manager spoke with Bosch that it was the correct date, and that they would immediately process the rebate. The Lowes manager said I should receive it within 2 weeks. After 2 1/2 weeks I checked their website for my rebate status. It recognized my information and gave me a tracking number; plus stated I had to allow more time. Two more weeks later, I had still not received it (4 1/2 weeks after the Lowes managers phone call, and 9 weeks after purchase). I checked the website again for status. This time it never recognized my name/address (even though I had also completed warranty information on 6/20/17 after 6/18/17 installation). It never recognized my tracking number that it gave me 2 weeks earlier; and when I called their phone number, it never recognized my phone number. They had now lost all of my information (or so they claimed). I (we) both thought their first excuse was inexcusable, but possibly a mistake; but after the 2nd 4 1/2 week period it gives every appearance of being a scam (intentional). I no longer believe they intend to honor their rebate offers, and just expect most consumers to forget about it, not care about it, neglect to make copies before sent in, etc.; and just pocket the savings (this time for $145).