We purchased a Bosch Dual Fuel Range and it worked great for about the first year. Then error code 118 began showing up when trying to preheat the oven. It would happen occasionally but after the 4th year it would not preheat on Bake at all. We researched the problem and found the parts we needed to fix the problem were not available. Bosch no longer makes these parts and there is no updated part to resolve the issue so we are stuck with a 4 year old range that cant be repaired. The new model looks exactly the same so why do they not sell parts that will update the older models. We will never buy another Bosch product.

Really disappointed, would not recommend purchasing anything from this corporation. Regardless of existing warranty, they charge a ridiculous price for repairment. I was told the repairment fee would cost $129 but when the technician came he wanted to make sure I was told the right pricing and mentioned that it will be $129 + $30 for every quarter of an hour. My dishwasher was still under warranty, yet no one cared. I strongly believe that as consumers, we have the right to be informed. Unfortunately, Bosch Corporation is taking advantage of consumers.I would also like to mention that I spoke with a supervisor, named Rye, who did not possess any of his duties as a supervisor. As a fiduciary agent of the corporation, the supervisor did not seem to care about me being misinformed and kept on blaming me for not understanding the situation. I am extremely disappointed and I really do not wish any customer to experience what I just went through.

The Bosch dishwasher seemed like a good idea. Its a reputable company, right? Furthermore, it fit my dishes and glasses. However, it never dries things. It is always dripping with moisture when I open it in the morning. The continually wet dishwasher has already ruined some of my good knives and stainless silverware. The store where I bought it came out and checked it. They claim its operating as intended. The company, when I called, informed me that you MUST remove the dishes the minute the cycles finish. That means that I have to babysit the dishwasher and it has ceased to be a convenience.

On 6-14-2010, we bought a Bosch refrigerator from Wick ford appliance at the Pawtucket, RI location. On May 27, a technician came to out home to give me a diagnostic. He couldnt find the problem. Second employee from Wick ford appliance came the follow day. His diagnostic was has a sealed system leak, it is a Manufacturer issued and will cost you around 1500 dollars just to fix it. After we paid 89.95 just for the diagnostic they recommend to call Bosch directly. Since may 29-2014, I been calling them to be responsible for the defective item and his response was to pay an extra 1013 more and will get the same that we have right now. After we paid 2200 dollars... Are you kidding? It is a letter from Bosch the we are not going to accept. I hope someone can do something from us and thanks to take couples minutes to read our concerns about Bosch and please make sure you pass this to your friends and family.

I had problem with my refrigerator within warranty period, I thereafter registered a complaint and after chasing for about 1 month and sending more than 10 mails & escalation it was fixed. The Customer service of Bosch India is very poor needs improvement.

Our Bosch fridge/freezer is less than four years old, yet the handles both top and bottom developed cracks and then sheared off. Bosch was not interested as they said out of guarantee. Their resolution was to purchase replacements. I thought that one should expect a decent amount of time using an appliance before it broke like a cheap toy. Bosch appliances are not cheap to buy. I have never had this happen before as we keep our white goods for a very long time and they wear out mechanically. One expects an item to be fit for use and this does not come under that category. The people I spoke to said a manager would phone me back within 3 hours. That was two weeks ago and I have heard nothing from them. If they care so little for their customers, I would suggest not buying a Bosch item.

My wonderful Bosch dishwasher recently stopped dispensing the detergent. Since its under warranty, I have followed all the required steps and jumped through the requested hoops, but have discovered that Bosch obviously does not offer service in our area. Over the past week I have spent 2 hours and 47 minutes on the phone (most of it on hold), been disconnected (with no return call from them) 3 times, and have emailed with no response twice. I have a file number now due to the concerns about no service provider in our area, but that seems to be simply a pacifier, since it has proven to provide nothing. Bosch service is THE worst!

I have had my electric glass cooktop since 2010 and have been very pleased. Never had a repair. It has an integrated Power Start feature which heats the element quickly to the highest power and then resets it to the continuous cooking setting picked. I guess like a gas stove would be. Another great feature is the Auto Chef that works with a pan that came with it, on one element. This sensor controls the temp of the pan, heating up only when necessary and prevents burning, but does do frying!

WOULD NOT RECOMMEND BOSCH!! Poor customer service and bad products. I installed all new Bosch products for my remodeled kitchen 3 years ago. I noticed rust stains on my dishwasher about 2 years ago, and they became worse and worse to the point that friends who came over asked me why my dishwasher looked like that. Bosch customer service told me that they can only give me 50% off a new panel (and charge me additional for tax and freight), and I would have to pay $129 for the cost of their installer. I bought an oven, microwave, dishwasher and stove from them, and this is all they could do for me! They said to use a rust stain remover, and implied it was the kind of products I was using that caused the rust! I told them I never saw stainless steel rust, and this was the only appliance that was rusting. If you google other sites, many customers indicate that the materials in their stainless steel was not good. In addition, my cooktop had to be returned because the stainless steel near the burners were turning brown from the flames. Another product defect, and they had to replace my cooktop. Very disappointed in their customer service - the company does not support their products or their customers! BEWARE!

Our Bosch 800 gas slide-in range was purchased in late 2019, installed in February 2020 and the igniter failed in October 2021. One would hope that a new $2200 range would last longer than a year and a half before failing. We would have had to wait 30 days for service at hundreds of dollars cost, so I bought a new igniter and installed it so that we would have a working oven. Bosch was unwilling to reimburse us for the $105 igniter. I dont recommend Bosch.

I am in the middle of looking for appliances for my new kitchen. I find myself in awe with what everyone has to say about very expensive appliances that the companies refuse to do anything about. My question is how do they get away with this? It is very discouraging and there should be a way to make these companies responsible for their products and not the loss of the consumers. I have a Bosch dishwasher that hasnt worked for over 1 year because they dont make the part any longer to fix it. What is that all about?

We purchased the Bosch microwave/speed oven (800 series) with an extended warranty along with several other Bosch appliances during a kitchen remodel in 2016. During the two years we have owned the appliances, the microwave has broken down three times. Boschs customer service has been atrocious! Many weeks waiting for an appointment and then more time waiting for parts and subsequent visits from a repairman. Most recently, the control panel was completely replaced on 8/17/18. This has been a horrible experience made worse today when I discovered during a baby shower that the Bosch warming drawer installed under the oven units had been damaged during the repair to the microwave! Never again will I recommend or purchase a Bosch product.

The best customer service. I did my whole kitchen in Bosch and I had several problems with my appliances and they right away and replace the parts at no charge even past the warranty period if the fault is not yours. I bought a stainless steel fridge from Best Buy and no one told me that I had to clean it with only soap and water. Anyway the surface got completely damaged and they agreed to come and change all the doors of the fridge for free. Now that is customer service. I will only buy Bosch from now on. Forget the Korean brands with zero customer service

This dishwasher is clearly the best ever. Love it. Incredibly quiet, cleans marvelously. Not afraid to run it overnight or when I am not at home.

Art Combitrim - I could not download a manual, have had nothing but trouble with it since I bought it from b&q less than 12 months ago. Would not buy Bosch appliance again.

Rating: Very poor!Bosch, I am most disappointed with the Bosch Nexxt Washer. The gasket has mold/mildew and I have tried to clean it, but I just cannot get it to work. We did our research before we purchased the washer and the rating was good. But I would not recommend this washer to anyone.

Bosch tankless water heaters, powered by natural or propane gas, are the most popular type for water heating, but the company also offers types and models that are very attractive to buy too; small and tankless electric models, point-of-use tank-type and gas boilers.

If there was a way I could leave less than 1 star I would! We bought top of the Bosch range series 8 appliances and within 1 month of installation have had 3 technicians out to our house. You call the customer service team and ALWAYS get transferred to the UK as they are too busy to take the call. No one ever calls you back. The service I received at the retail end was amazing. The product experience Ive had has been literally the worst of my life. Our flexi - induction cook top ALWAYS turns off during cooking. The new pots they promised me to resolve the issue never arrived. On the odd occasion someones returned my call they havent done what they said they would. I had one great Bosch customer service person, however she has now resigned! I can only assume from the poor rating Bosch have that they genuinely dont care about creating positive customer experiences. If only Id read the reviews prior to buying a kitchen full of their products. So as I type this review my appliance still doesnt work. Perhaps Consumer Affairs can assist!

800 Series dishwasher is great when it comes to cleaning. Issue is with the bottom rack. The tapered wheels dont stay on the tracks. Particularly when fully loaded the bottom rack wont stay in the track and falls into the tub. We just had Abt Appliance out since the dishwasher is only a month old. Tech said that this is a common complaint and Bosch has not done anything to address it. Very frustrating since it forces you to have to only partially load the lower rack. Will contact Bosch directly and see what they say. If there is no fix we will be replacing with a KitchenAid!

The plastic end of our dishwasher handle cracked, but I caught it before the handle became loose and broke off completely. It was still under extended warranty and Im happy to say Bosch sent out a repair person with the $5 part (2 replacement ends) and fixed it without cost to me. The repair guy told me it is a known problem and gave me the extra end to use if it happened again. I love everything else about the dishwasher and have had no problems with it after 8 years... yet.

I like this stove and the way the burners are located. When I spill, its easily cleaned up and doesnt leak down into the stove or burners.

We purchased our Bosch Nexxt 500 Series washer on 7-10-2007 and within a few weeks noticed that our laundry smelled musty and that the whites were no longer white. The smell worsened to the point where I hold my breath when using a washcloth as I wash my face. When I called Lowes I was reminded to use only one tablespoon of high energy detergent, use Affresh Grit Grabber to wipe down the door gasket and the rubber boot of the tub and keep the door ajar. This same information was provided me by Bosch Consumer Service. I also run an empty load with vinegar/bleach every couple weeks. The door stays ajar at all times except when running a load of laundry. There have been times when so little water enters the machine that the laundry comes out still dry in areas but the worst is the bad smell of our laundry. I am so very disappointed in my waste of a thousand dollars and embarrassed that I still have this Energy Efficient washer but dont know where to turn.

Bosch dishwashers have a upper spray arm that often falls off. They have a small easy to lose plug that holds it on. They will not let you just replace the plug or as a courtesy send you one. They force you to buy a new spray arm. You would think that this company would want to back up their products and replace a small plug at the cost of losing future customers. They do not care once you purchase their product but look for more ways to get more money. Very disappointed.

I bought a BOSCH refrigerator 3 years ago. Fridge wont dispense water or ice. The unit has a broken wire in the cabinet and the issue is non-repairable. Youd expect this issue with a fridge that 10+ years old. NOT 3!! I paid $1700!! I called customer service and was told that there is nothing they can do, Its a man made product. I paid a premium for what I thought was quality!!! It was crap instead. DO NOT buy products from BOSCH.

If you want a company that honorably stands behind its products, and has caring customer service, then DO NOT, I REPEAT, DO NOT!!!! purchase a Bosch product. Dishwasher malfunctioning and you are just out of warranty? They dont care. Paid $1500? Oh well... too bad. I purchased a $1500 Bosch dishwasher. 3 repairs to the malfunctioning salt indicator in first 22 months of ownership. Bosch would do NOTHING for us. BTW, paying more for a dishwasher does not in itself shield you from malfunctions. Moreover, our old $500 Maytag worked flawlessly for 12 years. BOSCH = Bad Overall Service Customers Have.

I have had my Bosch dishwasher for two years now and I am very happy that I chose to spend a few extra dollars to buy a quality product. It is by far the best dishwasher I have ever owned: excellent cleaning, quiet operation, easy loading, and energy efficiency. My only quibble is that the beeping notification at the end of the cycle is loud and insistent until the off button is pushed. I would disable this alarm if it were possible.

Very quiet running. Love the stainless steel interior, roomy utensil basket and adjustable dividers on top rack make loading larger items a breeze.

Model. B22CS30SNS01 - We bought a Bosch refrigerator in 2010 from Jessups appliance in Venice Fl. and it was the worst refrigerator in my Entire lifetime. Two circuit boards went and the ice maker. This last repair we did not repair it and bought a new GE refrigerator. The total of the repairs was $1000.00. Im 74 years old and never had such an awful appliance!!! Please do not buy a Bosch refrigerator!!!

My Bosch Nexxt 500 washer is five years old. The first time when the warranty just expired, the first repair came up at $160. Now, the machine is broken again. The repair guy said the control panel is busted and needs to be replaced. Total is another $530 in addition to the $98 I paid today for the guy to show up. Just one advice for all of you reading this: Never buy Bosch appliances! This is the worst machine I ever had in my life!

I purchased a Bosch Dishwasher (i.e. total cost $$857.98) which was installed in Dec 2017. About 3 weeks ago I was receiving error messages as well as the machine skipping cycles and stopped. Given that one of the error messages was E24 the Bosch authorized repairer wanted to order a pump for the machine to save me from minimizing the number of trips he would need to be made. May I add the service charge would have been $180, labor and parts extra given that the pump was outside of the warranty. After ordering the pump, I receive a message that the pump is in. But of course it was the wrong pump. I will not bore you with the details of the story but after a lengthy conversation, I told this company to NOT come at all and will find another Bosch authorized dealer. Well, I did, he promised to come, waited for him and he never showed up, did not call even though I left several voice mails, etc. Bosch kept saying we need a diagnosis but it sure is difficult if there own people do not show up as promised or have excuses about the wrong pump being ordered, etc.I provided all the detailed information that Bosch wanted. This evening I received an email from them telling me a decision had been. I doubt if this case was escalated to management as I requested. I called Bosch (25 minute wait) to find out what the decision would be given that they emailed me and said decisions cannot be provided by email or voicemail. The Bosch rep said they were going to do a big favor and as a 1-time courtesy provide the parts but I still would be responsible for the service call and labor. BTW, the issue in all likelihood is a control panel which has a 5-year warranty. Or in other words they did nothing except to ensure that I will never purchase a Bosch appliance again. If there would have been a pump issue the retail price is $30.05. Such an offer from Bosch. Bosch service providers are few and far between. And from my experience they are totally incompetent. Bosch sold me a lemon of a dishwasher and has failed to provide any type of concern for their customer.

I bought a brand new Bosch. It had a small dent on the front of the door so I was able to get it at a discount. When I got it home it did not work. All of the cooling tubes were twisted inside the refrigerator. The repairman came three times and all three times he said Bosch should replace it. I have called them every day and they never call me back. After three weeks of arguing about the price I paid for the fridge, They finally said they will replace it. I called again today after the fourth week of waiting and they now say its under review again. DO NOT BUY BOSCH!!!

Just as some other reviewers stated, my dishwasher door wouldnt close after one week and have been in limbo between Best Buy and Bosch. Bosch and their factory authorized technician said it is Best Buys installers fault and need a second opinion as to whether to fix or refer back to Best Buy and have referred to another technician. Bosch stated that they cannot take responsibility if its an installation related issue. You would think that Bosch would take responsibility for their product and then take up any installation and other problems with the retailer. But you would be mistaken. AVOID BOSCH APPLIANCES.

I had a very bad experience with Bosch. I bought a top-of-the-line Bosch stove about 9 years ago. Its been falling apart for the last 3-4 years. First the broiler stopped working, then the oven door wouldnt close, then a burner stopped working. I called Bosch expecting some level of service and care--after all Bosch prides itself on its reputation. I was told that I would need proof of purchase as well as an estimate of the costs and then maybe they would give me a 10-20% discount on parts. I expressed my dissatisfaction and I was told that after 9 years we are sorry that you feel that way. I explained my husband had been sick and died and that was why I had not called for repairs. Once again I was told sorry you feel that way. It was very dismissive and I will definitely not be buying a Bosch product again.

We are quite happy with the unit. We use the dishwasher practically every day for the past few years. Never broke down. This came with house purchase in 2007 July... I would recommend this Brand. Solidly made.

We brought a Bosch washing machine on 19th Nov 2015 and the technician came after a week on 26th Nov 2015. And the way he handled the installation was very bad which he damaged the machine. Kindly looked into this complaint and help me out at the earliest. Hope for better service.

After cooking a pot roast I accidentally got pan drippings on the oven door. I wiped them up and closed the oven door and found that drippings poured inside and became trapped between the glass. This is a minor incident and I cant find anyone to help. The manufacturer had no advise on how to solve this. I called various appliance repair services and no one will help.

We bought our unit in February and had it installed in March, a month later. But the microwave component did not work from Day 1!!! We called the warranty support line and was given several repair shops to call. Some would not serve our area as we are out of the city. The third one on their list came out in April and verified that the unit was not working and needed two new parts. Upon returning to the shop, he confirmed that they would have to be ordered. Four weeks later, after hearing nothing, we called to find that the parts were not yet in. Less than a week later, now late in May, they arrived. They were installed and the unit worked on June 9th. We called to see about a warranty extension so that it would start in June rather than February. But they categorically refused. Bad unit, bad warranty service experience, bad experience with Bosch customer service.

My Bosch dishwasher has a clean design. With all of the controls at the top of the door. It is so quiet that you can stand in front of it and not hear it. It has a red light that shines on the floor to let you know that it is running.

I loved my Bosch dishwasher (Silence Plus 48 dBA Dishwasher) when I first got it. It was so quiet and did a great job. Two years in and just out of warranty, it needed a $300.00 repair because water was leaking out the bottom. Now, two years after that, it wont stop draining, even with the door open. A repairman confirmed what I thought, water was leaking into the subtray so the float wouldnt drop to allow the machine to function. He found a break in the water valve and told me the problem is a common one. I wont be buying any Bosch appliance again.

Buy any brand appliances but not Bosch, its the worst. I bought all my kitchen appliances Bosch and I regret it, worst customer service. I had my new fridge for only 2 months and half and the ice maker stopped working. They want to replace the piece but not the fridge, I received it October 21, 2016 and broke mid January 2017. Worst brand ever, I bought the range hood too and when the installation guy opened it, was missing a part. Called and they didnt do nothing, my installer had to make the piece for it. Representatives keep repeating same thing like a robot even the supervisor, We dont replace. We fix. I feel bad for people like me who got cheated by the brand. Worst brand ever. I have extra fridge in my basement. I dont know what its brand. Had it for 9 years. Never broke and works perfect, 9 years, what a shock after 2 months Bosch fridge broke.

Wed just purchased and installed a Bosch Ascenta (top marks from CR) when my husband got transferred. It was pricey but worth, so we opted to move our new appliance with us. No issues for a couple of years, then it stopped draining, wasnt under warranty etc. Since we werent sure how long wed be in our house we opted for less expensive brands - went through three before our big kitchen remodel. Went back to Bosch - unit was as outstanding as our first until we had to unhook it make so adjustments during the remodel. Since being reinstalled, it doesnt drain. We get an E25 error and have to run rinse cycles to force it to drain. It smells - like celery? Maple syrup? And the filters which I clean after every cycle are loaded with debris - and we pre-rinse!? Still under warranty I called Bosch. Since we dont live in a metropolitan area, they referred me to an approved Bosch service provider in lieu of sending a Bosch tech. Called their suggested provider and was advised that Id have to pay $100 for them just to come out even though this is a Bosch warranty call. Seriously? I already dropped $800 and now I have to shell out for something that should be fully covered by the warranty? Next washer wont be a Bosch.Updated on 05/07/2018: The grimy clean dishes and the awful stench had me biting the bullet and accepting the ridiculous service call charge. Service tech was at our house for less than half an hour and had to call Bosch Tech Line for help - between the two they decide its a defective wash pump. $490 to fix + $100 to diagnose = more than we paid for the unit (was a sweet Black Friday deal). Figured wed just buy a new unit until I was flipping through the owners manual and noted that this unit carried the Good Housekeeping Seal which guaranteed to refund or replace any defective product within the first two years of ownership. When I was finally able to get an answer from GH I was told that Bosch no longer carried the GH Seal but that theyd forwarded my info on to Bosch. I was surprised when Bosch contacted me, and upon my supplying proof of purchase and the service techs invoice, agreed to repair the washer at no charge to me and refund the $100 service call charge. I had such high hopes.Two weeks later, with a new genuine Bosch replacement part in hand, Mr. Service Tech installed the new wash pump and leaves telling me its all good. I run a cycle with no dishes and what do you know - E25! Mr. Service Tech comes back out and is on the phone with the Bosch Tech department again. Actually overheard him getting pointers on how to spin this to being our fault i.e., we installed the dishwasher incorrectly!?! Our dishwasher is routed directly into the waste water line in the basement, not into the kitchen sink (which drains in to the same waste water line) - so heres his analysis of the situation: Modern dishwashers dont have enough power to expel water down (to the pipe below the unit) and are made to push the water to the sink (through tubing fed through the nearby cabinets and UP into the disposal). So they can defy gravity, despite being low energy? He doesnt know why were only getting the error sometimes but thinks maybe theres an air bubble and the reason were able force drain is that enough water pressure builds up that its finally able to clear. Maybe theres something stuck in the drain pump - couldnt explain why he didnt check that the first time he came out - and didnt do it this time either!? Cant explain why the dishwasher worked for six months. Tells us to disconnect the dishwasher drain hose from the waste water line and set it up to drain into a 5 gallon bucket. Run a cycle and if the water drains into the bucket there should be no E25 error and proof that it wasnt correctly installed. Call him if that doesnt work.SO...we do it and we ran every conceivable cycle on after the other - no breaks - drained every time, but 50% of the time there was significant water left in the washer and the E25 error. Called Mr. Service Tech this morning. Was told that either hed call us back or the service company would call once they determined what to do. My bet is nothing. But, were not out anything, and we wont be buying a Bosch again!

Purchased this Bosch dishwasher on 2/15/2013 from Sears with an extended warranty and with several service calls we are still having issues with it. The digital operating panel is not working. It will not shut off the dishwasher. Today I finally manually turned the dishwasher off... it had been operating for over 4 hours. Can you imagine my electric bill with a faulty Bosch dishwasher. I am also concerned about it causing electrical problems.

Bosch 800 44-Decibel Top Control 24-in Built-In Dishwasher. This is my first Bosch dishwasher. It is Super quiet, you know its running due to the led light that signs on the floor. It seems to clean very well. We use the cascade platinum pods and rinse aid on auto wash. All works fine. The annoying stuff, the power cord is like 8 long so you will have to replace the cord with a six footer unless your outlet is directly behind the unit on lower right hand corner. Salt for the water softener will have to be ordered online and shipped to you.

I have been using Bosch Dishwashers since 1986. I purchased my first Bosch Dishwasher while living in Rauenberg Germany. Had no problem with the machine. On my return to Canada in 1993 I kept the machine, had to have a 220 line installed in house to use machine. In 2013 decided to buy another Bosch machine. I quickly found out there is a difference in quality of machines made in Germany than the ones in North America. I have had nothing but problems with my new Bosch Model SHE3ARF2UC/08 SilencePlus 50 dBA. Every month once or twice a month the machine would not drain. Saying blockage of drain. Dishes are washed off prior to been placed in machine. Problem still persisting. This is a regular problem with this machine. Time to look for another brand. Had enough of this problem. Costly.

I purchased a Bosch dishwasher in January of 2014. Three months later my stainless steel silverware began to rust and glasses became cloudy. I read the manual and made some adjustment to the Jet Dry dispenser, but it made no difference. Lowes sent out two different repairmen and they could find nothing wrong. I showed them the silverware and glasses and they called Bosch. Bosch made recommendations that did not work.I contacted Bosch and they told me in order to return the dishwasher I needed the original receipt. I couldnt find it and Lowes eventually found it in their records and sent it on to Bosch. It took about 6 months working with Bosch to get to this point. It also involved several store managers. Once all the paperwork had been turned in I heard nothing from Bosch. Several weeks passed and I finally called. They told me the dishwasher would not be replaced. Instead, Lowes replaced the dishwasher. Thank you Lowes!I found the company EXTREMELY difficult to work with. I think they knew from the beginning they were not going to replace the dishwasher, but they had Lowes and me jump all kinds of hoops anyhow. I do not recommend purchasing a Bosch dishwasher. The only thing I could figure out was that something had been left inside the dishwasher causing the problem. Bosch denied this and said it couldnt happen. I replaced the Bosch with a KitchenAid. It works great and is made in America.

Dishwasher control panel markings have all worn off after two years. So you no longer can see power buttons or different cycles. Filed a claim with Bosch like many other consumers have done. Bosch says that they will not cover it and claims it is cosmetic issue not a operating issue. It is an operating issue since you have to take out the manual to know which area to push to run the dishwasher since all of the print has worn off the control panel. I have noticed a lot of other consumers have had the same issue.

Pathetic Bosch service in Gurgaon, I have been chasing them to repairs my washing machine since past one month. Surprisingly they have sent the engineer in between to charge me for service call but no resolution of the problem, they willliw too much on the progress. Request no one to buy Bosch products as you may never get satisfied after sales service.

We purchased three Bosch products in December 2013: a dishwasher, and combo oven/microwave. (HBL 5750). Both the microwave and oven have malfunctioned to the point of being unusable. $200 later, we have a quote for almost $1000 to fix them, no warranty extension. Attempting to get Bosch’s attention and address what we consider a premature failure of their very expensive products has been an exercise in futility. Their representative asked for—and I provided—original documentation of purchase of these products and quote for repair. They responded by asking for the original receipt and repair quote on letterhead, despite the fact that I sent them the inside product serial tag for each item.The provenance if these products is NOT an issue, yet they continue to disavow responsibility. Contrast this to Grohe products: I called them about a failed soap dispenser and faucet, sent them the original order and my new faucet/dispenser is on their way!! What a pleasure to deal with them!! Bosch is NOT WORTH the price, they don’t stand by their products, they have terrible customer service and they are obstructive in trying to navigate their process. Don’t bother; you are better off buying domestic products. Contrast this to Grohe products: I called them about a failed soap dispenser and

Absolutely the best in my opinion. Never an issues, has serviced my residence for years. I would everyone purchase SS models. Highly efficient and would recommend. Has deep cleaning for ones dishes and hardware.

Bosch wont assist with warranty or servicing their broken microwave after only 2 years of use. Customer service never replied and I had to call 4 times only to be told I have to pay for a diagnosis before they would even consider assisting with a part. I had GE appliances for 20+ years without ever having a problem!

We bought a Bosch premium dishwasher in 1998, and it gets very light use. In 2004, the dishwasher wouldnt work properly. We were required to replace the computer control module, at a cost of $320.73 (not covered by warranty). This past summer, the dishwasher again malfunctioned. Again, it was the computer control module, which was replaced at a cost of $459.00. I spoke to a consumer representative at Bosch, who said that the time involved was beyond the expected life of computer parts. In other words, a premium Bosch product should be expected to have its main component die twice over a seventeen year period of very light use, with repair costs roughly equal to the units initial purchase price. Some premium product! Some company!

Bought this several months ago to replace worn out dishwasher. Very expensive. Fits relatively small volume of dishes. Does ok job of cleaning but not better than a basic GE profile when new. Does NOT dry the dishes, even when using the sanitize feature and rinse aid. Have to spend extra time drying dishes at end of cycle! This dishwasher is a bust and a ripoff so far as Im concerned since they charge above average price for below average performance.

Before upgrading my kitchen appliances, did search on BOSCH Kitchen gas cooktops, found one had good reviews, after buying from LOWES, within few months, knobs getting hot, and even hotter once we cook more and more, both right and left hand side were getting extremely hot, even above we used to have microwave, under and handle both were getting so hot, unbelievable... we started getting burned 10 to 15times a year, I called Lowes, told us to contact BOSCH directly, I gave several terrible reviews so new customers stay away from this product, this is the most terrible product of BOSCH made, as last week, my wife got really burned by her finger tops try to turn-off the steel knob, and she got really burned for weeks, couldnt touch or grab anything from that finger. Today I am complaining to company and many others NOT TO BUY THIS PRODUCT. This is Worst product...that you cant imagine!!Thinking to hire lawyer and sue the company so, they will take this matter seriously and for other new customers not to invest in this non-safety, disaster product ever can come into the market to sell. MODEL: NGM8054UC /03. Serial: 931000088. - Wish this can help others to stay away and can save lives (if minor kids/adults/seniors -ALL touching the knobs in the house).

I purchased and installed the Bosch HMB8050/HBL8750 stacked microwave/convection oven and built-in oven pair in 2011. The microwave/convection oven was great in terms of roasting small items and we used it very frequently. That is until the convection part of the oven did not deliver the preset temperature and was making rattling noises. The repair technician determined that it was the drive shaft of the fan is broken causing temperature not distributing properly. We went to all the appliance parts suppliers and could not find the part as it has been discontinued. I also contacted Bosch directly, after being re-directed to 3 or 4 different numbers and confusion with the part number, they said no part was available.We tried to replace the microwave/convection oven with another Bosch but the model is discontinued. New models are now all flushed with the cabinets which means my existing cabinet has to be rebuilt and will look out of place with the existing built-in oven. Found a different make microwave/convection oven ($700) that may fits in the existing cut out but discovered that the Bosch microwave/convection oven and built-in oven shared the same power source!! The Bosch representative recommended replacing the complete system!!! So, because of a $180 part that Bosch discontinued will require me to take out a working microwave AND a perfectly working built-in oven and put in another Bosch $5,000 to $7, 000 combination oven in?? NO WAY! Will I buy another Bosch again? NO WAY! It is absolutely ridiculous to discontinue a part barely 10 years after a product in the market. Shame on Bosch.

Bosch 800 slide in electric range.. 5 burner. There is a major flaw with the self-cleaning feature. After two hours of the four hour cleaning cycle, an error code, E302, appears on the panel. This has happened both times the oven has been cleaned. The instructions from Bosch Help Line (nothing in the manual regarding this problem) are to turn off the electrical breaker when the error message appears for ten to thirty minutes (depending on the representative you are talking with), then turn the breaker back on. The oven will then complete the cleaning process (hopefully). Why would you have to turn the breaker off each time you clean the oven? This range cost $1799.10 + tax. A range this expensive should clean properly.

I wish I could give no stars. My Bosch dishwasher broke after 3 years. Customer service said Oh well. I had a tech come out 5 times. They said these machines are very expensive but horribly made. It can’t be fixed! Stay away from Bosch!!!

The control board went out on a 3 year old dishwasher SHX46A05, 5 year warranty. We were denied warranty service unless we paid a company to come out, test the unit, then pay them again to come out with the replacement part. I figured out what was wrong in 1/2 hour reading online. I offered to send them the defective part and they could test it at Bosch and save us $100s. They refused, denying us warranty coverage on the parts unless we payed labor.

Have a Bosch built-in refrigerator with TWO issues related to the icemaker. Have had it only 6 months, but both problems pretty much from the beginning. First of all, it keeps dropping ice into the tray, and the tray overflows because all the ice drops down in the back of the tray, while the front of the tray pretty much stays empty. Had serviceman here twice, and both times he told me I have to keep pushing the ice from the back of the tray to the front. Told me the manual says that. It doesnt.MORE IMPORTANT - there are little tiny flies and an awful smell in our freezer ever since the fridges circuit breaker blew while we were away for a month. Every once in a while Ill see a tiny larva inside an ice cube. Pretty sure there is a nest in the icemaker or water line. Or possibly in the drip tray. The bugs seem to come out every couple of weeks - probably the gestation time for the new eggs that were laid. Weve never seen a live one - only dead. Had both exterminator & Bosch service person tell us we need to totally uninstall the fridge and clean & disinfect. Seems to me there should be a way to get to the drip tray & icemaker without uninstalling the fridge. Have 4 boxes of baking soda - still have the smell.

Dual Fuel Slide-In Range - When I first started cooking on my new range, I was very excited. Within the first month or two, I noticed the porcelain rings around the burners had melted some and begin to look like lava rock. I bought a 4-year extended warranty but I was told by Lowes to call Bosch. I then spoke to a female person in California who was very rude, and who informed me I probably spilled something while cooking - end of a very rude conversation. Lowes didnt really help either. I have since not considered Bosch for every time I use the stove, I see defective parts. Ive just started to email this past year and thought I would put my 2 cents in.

I have had a Bosch microwave oven for a year and a half. In that time, it has broken down twice! The first time, Bosch repaired under warranty with no problems. The second complaint, they set up a warranty service call a week out from my reporting it failed. Repair date came and went. They said they were overbooked, but would be happy to put us on the list in a week from now. I asked to be put next in line and they said, We cant inconvenience our customers like that. Im not sure what that makes me! We paid a lot of money for that microwave! I will never buy another Bosch product and will discourage everyone I know from purchasing a Bosch!

The Bosch is the quietest dishwasher weve owned. It cleans effectively and spaces are identified for dishes/glasses. Run time is ~ two hours.

This unit does every thing the only negative is that it diesnt have a back up it's also hardworking mounting it yourself

Very pretty piece of Appliance. Very efficient and quiet. Love the delay cycle so can set it for later times when hot water can be spared. Dishes come out perfectly clean. Bit pricey but worth it. I have other brand names but none compare to the clean dishes provided by Bosch.

My experience with a Bosch dishwasher was having it hang up during a cycle and not shut off. This was the first month I used it. Turns out it was under recall for a control board failure that had caused fires. Unfortunately only a licenced Bosch repair company could do the warranty work. Closest and only (?) one in OR is 90 mins away. Control board costs half of what a good competitor brand machine costs. Since having it fixed, if the machine gets interrupted by power bump, door open, off button pressed, or anything, then it loses its place and is a nightmare to reset. Try googling how to reset one. Note the multiple ways given and question how or why there are so many. If I can just get it to drain this time, I have a Maytag waiting in the kitchen to take its place.

Bosch dishwashers have a circuit board that according to all the repair persons Ive talked to simply go out after a certain number of loads. A circuit board manufacturing engineer told me after looking at the part that the Bosch cost is about $17 to build it. The repairmen want between $250 to $350 to replace the board that Bosch sells to them for $150. 5 cycle, all the bells and whistles. Deep floor, thin walled, big as you can fit in std space. Bosch make beautiful stainless fronts. Negotiate a 2nd circuit board with your purchase, you will need it soon. Its precisely designed to fail at 3 yrs normal use.

The dishwasher has 3 baskets for dishes. Super quiet and a light that shows on the floor. When The light goes out the dishwasher is finished. You need the light because the dishwasher is so quiet. An awesome dishwasher.

I bought a Bosch gas stove 5 years ago for $1500. For the last few years, I was having trouble with the settings, but they were not interfering with cooking, so I ignored it. Now however, the pilot went out, so I had no heat in the oven and NONE of the settings are working properly. We were told we would have to get a whole new panel.

Purchased our Bosch Dishwasher in January 2020 and now, 6 1/2 months later it needs repair. Contacted Bosch Customer service to have an approved company come in for repairs and was given three local contacts. One did not service my area. The other told me it would take 4 weeks for someone to come out and service our dishwasher. I notified customer service of this poor response but was told that they could nothing do about this. They blamed it on Covid. Called my Bosch authorized dealer, who is not a Bosch authorized repair service, but who installed my dishwasher and they were able to put me on the schedule within 24 hours. The drawback: I got to pay and my warranty is no longer in effect. So warning to all: Bosch does not take care of their customers and their attitude towards their customers was borderline rude, extremely dismissive and smug. An all-around horrible experience.

The tumble dryer was not working properly, not drying the container button kept flashing even though the container was not even a quarter full, and then the handle broke. We call Bosch with the same problem (under warranty) months ago and the engineer said that he could find a fault - he admitted that the handle (top) was broken but did nothing about both problems. Today, we had an engineer coming and all he wanted first was his call charge. He refused to look at it and did not have a spare handle to change despite our phone call to make sure we wont waste time on this. We refused to pay because when weve spoken to Bosch we said that this was an existing problem, and of course now our warranty had run out. Weve spoken to a Supervisor and said they could not do anything and could not find our previous call and existing problem. Very angry with them. All our appliances are from Bosch. WE WILL NOT BE BUYING FROM BOSCH ANYMORE AND WILL PASS ON THE BAD EXPERIENCE WE HAD TO EVERYBODY. Do not buy from Bosch, they will try to rip you off like us once a problem arises. They wait until the warranty runs out to make you pay whatever they can.

The oven has had major issues and it is only 2 years old. The door has never been able to close completely shut since day one. In first year the computer unit broke. Now, beginning of second year and the ocean doesnt turn on. I will never purchase a Bosch product again. They say nothing is covered and they are not responsible for anything. Completely disgusted. Looks like I have to purchase a new stove, for it is not safe and is costing too much money in repair bills.

My Bosch oven combo worked for us for about 3 months up until we set it for automatic cleaning. This is when it went up in flames. The company completely disregarded our complaint. I believe there should be a recall of all ovens. No follow up from customer service, no interest, we were left with burned oven and promise to replace which hasnt realize yet (waiting second month to get it).

I purchased a Bosch washing machine 2 years ago for my summer residence, have probably used it not more than 20 times and it doesnt work. The motor control unit needs to be replaced. I called Bosch and they informed me that they cannot help me since a Bosch certified repair man has not diagnosed the problem. I informed him that there are no certified Bosch repair men in my area which he confirmed!! But he cannot help me since a Bosch repair man has to diagnose the problem (and will charge me a service fee since the machine is not under warranty!). I told him two repair men looked at the machine and one called Bosch and confirmed that it is the motor control unit and I saw the part, it looks fried!! He informed me once again he cannot help me since they werent certified!! I should have bought a Whirlpool machine; at least with Whirlpool, the parts are cheaper and my husband has repaired my Whirlpool washer with the help of YOUTUBE! There are no YOUTUBE videos on how to replace a Bosch motor control unit. I would not purchase a Bosch appliance again!!

It cleans OK but lacks a good drying feature. I had a lower model previously and it worked much better than this higher end one. Silverware is still dirty at times, pans and glasses still wet. I love the light at the bottom showing its on because it is so quiet. It has a 3rd shelf, a variety of ways to arrange dishes by either leaving the tines up or down. It seems to be smaller than the older models. Very sleek, hidden controls. The light at the bottom showing it is on almost bleeds across the floor. The lower end model I had before didnt do this, just a red dot. Ive had this one exchanged and it still bleeds all over the floor. Just not up to snuff, like the older, less expensive model was.

I bought this dishwasher based on customer reviews. I like the washing performance of this dishwasher, and the lighted controls…especially that it tells me how many minutes are left on the chosen cycle and when it is finished. It is also very quiet. There is one thing that frustrates me and that is the design of the lower rack. The tines are placed so that it can accommodate 12 place settings (according to the instruction manual). Few, if any, people have need for this on a daily basis. What is needed for families is capacity for place settings combined with serving bowls, mixing bowls, and cooking utensils. However, the tines are positioned so that this is very difficult and requires running the dishwasher more frequently or doing more hand washing. (My previous dishwasher was much more accommodating of a variety of dishes and pans.)I wrote a letter to the manufacturer with my concerns and asked if there is an alternative bottom rack. I got a callback but was unavailable. The message was that they would call back. Never happened. I called the number in the instruction book twice, each time the representative said she would have another person call me back...never happened. I thought Bosch was a top of the line brand and expected better service than this. At this point I would never recommend this brand to anyone. Model SHEM63W56N/13.

I have now been without a refrigerator for 4 weeks - during a worldwide health crisis. This Bosch refrigerator has NOT WORKED SINCE INSTALL. I have had the warranty company service 4 times. Still not working. Now I am trying to get replacement from Bosch and they say, "We are waiting on supervisor approval." I have been unable to get supervisor on the phone. Will NEVER purchase from Bosch again.

I bought a washer/dryer from Teds appliance, both are Bosch. I have had nothing but trouble with them. I believe I narrowed it down to the washer. It decolorizes, tears, and leaves oil marks on the laundry. It moves across the floor and smells like a sewer. Brand new items look 10 years old. Bosch wont do anything since the diagnostic found nothing. They will not compensate in any way, and I am being forced to buy a new washer.

Cleans exceptionally well in efficient amount of time. Great basket layout. Quietest dishwasher we have ever had. Not even our dog is woken up. Able to program to start early morning and have clean dishes ready for breakfast. You get what you pay for with this brand.

I currently use a Bosch SHE4AM dishwasher. The reason the Overall experience is lower than the other ratings is that I have several dishes that just dont fit well in this dishwasher. It cleans well, doesnt leave spots (I do use a rinse agent) and dries the dishes well. And it holds lots of dishes if they are thin. If your dishes are chunky, you will have difficulty loading them and wind up washing more often with fewer dishes in the racks. I would recommend a Bosch dishwasher and will buy another, but I will probably take some dishes to the appliance store with me to see how they fit.

We have a Bosch dishwasher (model SHX5AVF5UC/22) that is about 2 years old. It stopped working and I called the 800 customer support to get a repair tech. The lady I spoke to spent almost 30 minutes talking me through troubleshooting and performing a reset of the appliance. By the time we were done, it was working perfectly again. Most companies would have just had a repair tech come out and charge a bunch of money. Not Bosch. Next time we're in the market for another appliance, it is Bosch all the way. I was very surprised by the customer support and the helpful attitude from their representative.

Let me start by saying I have lived in 2 apartments with a combined total of 6 Bosch appliances, 3 of which have failed. In my old apartment, we had the Axxis Washer and Dryer (top/bottom) units. The dryer never dried. After numerous service calls which my landlord paid for, it finally worked. The washer also leaked water extensively, causing the hardwood floor boards to come up.In my new apartment, we have the exact same washer and dryer which have worked fine. Problem? The cooktop and oven. Both failed the same exact month. The cooktop igniter would not stop clicking and the electric oven would not heat, even though it was receiving power and all else functioned. I had a technician from Bosch who came to diagnose. He knew less about ovens than he did English. Could not understand a word he said. He fussed around with the cooktop for an hour and proclaimed some part to be broken. Cost? $800. Are you for real? The cooktop NEW is $700. As for the oven, he claimed the element needed replacement. Cost? $1000. I kicked him out of my house and they still billed me $160 for the service call. Bosch, you are the absolute worst. I will never buy an appliance from you again.

During shifting of house I moved all my household items along with Bosch front loaded 7.5kg washing machine that I purchased just 6 months ago. During re-installation I was told the its motor has come off the drum and it will cost 7500 INR to replace it.. I had warranty but Bosch representative said this item is not under warranty. Also the way Mr ** the service person from Powai Mumbai reacted was terribly upsetting. He kept on saying, You should read the terms and conditions in the manual. I will never buy any Bosch product ever and I would strongly advocate for not purchasing Bosch products to everyone..

This is a great dishwasher. Cleans dishes etc very well. One of the things I really like about this dishwasher is that it has a pan beneath it and if the washer leaks the dish catches it and has a sensor/valve that will shut the machine off. I had another model and it leaked and I had to repair the ceiling in my basement. Very well made and designed.

About four years ago, I purchased three Bosch appliances at Best Buy. Oven, microwave and stove top. The microwave does not work properly since the time it was purchased, uneven cooking, takes a long time to heat up or cook food. Bosch technician took a look and said, That is how it works. Today is the oven and microwave, are not working at all. Bosch repair service is costly, diagnose, parts and repairs. Their soonest appointment to repair them will be in two months. I called different appliance repair services, but they do not work with Bosch appliances. I would not recommend Bosch appliances.

Stupidly we believed the hype about Bosch products. Dishwasher was too small for regular size dishes, who knew, Bosch dishwashers were built for the smaller European dishes. Washing cycles were hours in length, no such thing as a quick wash! Had to be replaced after 5 years with a Kitchen Aid which works fine. Front loading washer (supposedly top of the line) needs to be wiped down after each use, and propped open to prevent mold. Cant run spin cycle only when necessary. Would sure like that feature since the washer doesnt always get all the water out of the load. Plastic window cracked and came off the frame almost to the day after the warranty expired. The scotch tape looks so attractive holding the plastic window in place.And the dryer WOW what a poorly engineered appliance. The door fell off! Thank goodness for YouTube where my husband found instructions to order the door part and to repair the door. And, I just love cleaning the entire length of the filter after 2 or 3 loads because the filter and I use that term loosely doesnt filter. Lint, etc. gets stuck at entrance to the filter and also on the other side of the filter and BTW the filter needs to be washed about once a month because the filter screen gets covered with something. When we had the repairman out to repair the heating element I mentioned the filter problem and he said he heard that complaint a lot. Fix it! And thank you very much Ill decide when the clothes are dry not the dryer which 9 times out of 10 cases, the clothes arent dry and Ill decide if I want to use the wrinkle free function not the dryer which again is trying to prevent wrinkles in damp clothes. Hello, Bosch, you get wrinkles in damp clothes! Never again will we buy a Bosch product, they are the worse.

We upgraded our kitchen 5 years ago and went with Bosch because they were supposedly high quality appliances. We bought a Bosch built in oven/microwave appliance and did a custom rock wall around it. The appliance failed with 1 1/2 years. Bosch was not easy to deal with. We could not get a Bosch repair person because they refused to travel into the county side. Bosch did replace it with a slightly different size unit, so we had to adjust our wall. Now 3 years later this unit has failed. I have been put on hold for over 2 hours with no one answering the phone. I have emailed and received no response. We have wasted our money and time dealing with this company.

We filled our home with Bosch appliances as part of upgrade to a new home we purchase 13 years ago. First the washer smells really bad if we leave the door closed, then the dryer on/off switch is a hit or miss as it doesnt trigger it. Weve had to replace one microwave 3 years ago then the new microwave that we paid over $500, its plate broke. Can you believe the Heat plate broke in three pieces while heating up a glass of water?! We contacted Bosch who said since the microwave passed the warranty period of one year they would give a 50% discount on a new plate which still ended up costing $85.43. I would not recommend Bosch.

We bought a Bosch dishwasher for about $700 shortly after the 2009 recall (dishwashers bursting into flames due to electronics issue). We thought that the quality issues were limited to a single electronic component, and previously the company had a good reputation.The dishwasher cleans dishes, so we should be happy, right? In the past year, the control buttons and the plastic countdown window have popped out one by one. Today is my second round of DIY repair. The reason for repeated button loss is now very clear - the front fascia panel is made of a thin panel of ABS. This is not just a decorative panel - the stress of door opening with every use is applied to the panel, which is now cracked. Because of a design flaw, the cracks propagate right into the button area - so I no longer have a way to keep those buttons from falling out.Parts are available on the Bosch web site - only $86 plus shipping for the fascia and the missing button. The replacement panel will have the same design issue as the original, so this may buy me a year, 2 years or three of intact dishwasher. For environmental and financial reasons, I expect a dishwasher to last about 15 years. I am very disappointed by the substantial repair time and cost caused by an under designed appliance part.The model number is she45m02UC/53 and the part of doom is panel-fascia 478810.

We purchased what we believed to be a high-end Bosch dishwasher (Model Number SHX43 CO5UC). Were a family of 2 and use the dishwasher about every other day. After about 2 years, the pump/motor went out and the cost of repair is approaching $500 plus labor. Bosch, when contacted by phone, said it is out of warranty and we were on our own. One would reasonably expect a reportedly high-end product, lightly used, to last longer. And if for some reason it failed, one would reasonably think that the manufacturer would provide some type of support to make the product work (as designed and advertised) at a reasonable cost to the consumer. Note - this is a $600 dishwasher.

Bosch 500 Series HBE5451UC - From installation forward the oven would not heat up to temperature. We bought it through Sears. I called Sears Repair twice. They just gave me the runaround wanting me to bake various things and keep track of how long they took to bake. Sears was not interested in my problem. Called the Bosch Service line. They gave me the name of and excellent repair service that would drive 60 miles to my home in the mountains. The repair technician evaluated the oven and found it had a bad board, I suppose circuit board. It took 3 visits from the repair tech. The wrong board was first sent. Once the correct board was installed the oven is reaching temperature. However it continues to not bake good evenly. It bakes things faster in the back of the oven than at the front. I have to watch or bread or cake will be burned in the back of the oven while still pale at the front.The baking rails are a real danger. There is only one pair of rails with the oven. I tried to buy a second pair so I could bake 2 pans at a time and they are not available. So, I tried inserting a pan without the rails. It is very dangerous!! You have to be very careful or the pan falls out and would dump its contents on the floor. So, the oven has very limited use with only one usable rack for a pan limiting how much one can back at a time. This is the 3rd wall oven we have had in this cabinet in the 40 years we have lived in the house. It is 34 inches up from the floor. Every time I open the oven it blows hot air into my face fogging my glasses. I have to step back and wait for my glasses to clear before I can check or remove whatever is baking. As a Public Health Nurse I am concerned this oven has too many safety issues and is a menace to the consumer.

While I purchased my Bosch electric range in September of 2014 and am out of warranty, I had expected a better experience when the inner glass door shattered during the self-cleaning cycle, especially as I rarely use the oven and this was only the 3rd time I used the self-clean feature. When I called Bosch, the agent I spoke with seemed to agree with me that there must be a defect of some kind for this to happen, and she made an appointment for a technician to assess the issue at no charge to me. I may have been somewhat naive, but I was led to believe that Bosch would likely review the issue and not charge me for the repair as the damage clearly occurred due to a defect in the appliance and through no fault of mine.The technician they sent was awesome, arrived on time, assessed the problem and told me he would order the glass. As I didnt hear back from Bosch, I assumed that the agent had brought my issue to the attention of her supervisor and, since I didnt hear back, assumed there would be no charge to me. Well the technician is in my kitchen repairing my oven door and asked if Id heard from Bosch as to the charge. When I advised I hadnt, he suggested I call. I was shocked to find out that no one had made an effort to send my issue up their chain of command, nor was I able to speak with a supervisor as there was none available. The best they would offer, as the technician was already doing the repair job, was a 20% discount off the replacement glass.I also had an issue with my Bosch microwave one month out of warranty when the turntable motor stopped working. I was told I would have to pay not only for the replacement piece, but for the technicians visit, but I wasnt told that until the repair guy showed up at my door and told me that I would be seeing lots of him because they dont make appliances the way they used to. I sent him away on principle and hired an appliance repair guy to do the job - it wasnt cheaper but I couldnt get past the guys attitude.Had I known I would also be charged to repair a defective appliance, I would probably have hired the same appliance repair guy to do the job. The only thing that made this experience less horrible was the technician they sent - he was prompt, efficient and clearly knew what he was doing. I bought Bosch Appliances because everything I read indicated they were absolutely top of the line. I am severely disappointed in the product and their poor customer service problem resolution.

Good overall dishwasher. Runs quiet to the point they need a red light indicator that it is running. Only issue we have had is if a dish or bowl overhangs the upper rack and the soap door doesn’t fully open. Easy to maintain filters etc.

I have booked one washing machine thru Vijay sales, Indirapuram, Ghaziabad, Uttar Pradesh, India on 9th March 2018. And was committed a delivery date maximum by 19th March 2018 by Bosch representative Mr. Alok ** but till 25th March I have not received my booked product and instead of providing my machine he I asking me to take refund and also on said date he has misbehave with me. 1. Request you to give me my booked product. 2. Is this is a way your representative treat your customers. 3. I have said him that I will escalate this matter then his response was that this will not at all help me by writing to anyone. 4. Worried about my decision of buying Bosch machine... While selling if I am getting this type of service then what will happen in future. Seeking your positive response with solution on priority. A what action to your employee who is spoiling the reputation of No.1 BRAND.

We purchased our Bosch refrigerator two years ago at a higher price than other comparable Fridge. We purchased it because of the excellent reputation. The gallon milk door tray broke after 2 years of use. I called Bosch customer services about it. They will not replace it because it is beyond the warranty period. My prior refrigerator uses different type of plastic and it is thicker. It lasted 20 years without problem. They need to design the product of looks and reliability. I was a plant manager. My experience has taught me the product quality and reliability are the most important factors in keeping customers. Bosch manager need to stand behind their product. I would not buy a Bosch refrigerator again.

I purchased a Bosch gas stove and dishwasher 18 months ago as part of a home remodeling project. Within weeks of installation the symbols on the stove knobs indicating what burner they corresponded to had virtually worn away. I had the plate replaced and within a few months they had worn away again. I have used no cleaning product on the stove other than stainless steel cleaner - now I just live with the fact that people have to figure out what burner theyre turning on by trial and error. Within months the electrical components of the oven also began to malfunction. The oven would preheat but if it were left on for a while (while cooking Thanksgiving dinner, for instance - yes, that happened) the oven would spontaneously go dead - the digital display as well as the heating element. Switching off the circuit breaker and turning it back on again did nothing. I had the circuit board replaced (it was still under warranty) and a few weeks later the same thing happened (again, during a party when I was doing a lot of cooking). Long story short, it took 6 months and several service calls to resolve the problem. Now the oven works but the clock loses hours almost daily - I have to constantly re-set it. (Again, I just live with this - apparently having a stove clock that works is too much to ask.) The dishwasher has been just as bad. A wine glass apparently broke during a washing cycle and a 1 shard of glass got through the filter and into the pump. (Like this has never happened before in anyones kitchen? The filter system underneath the dish rack should be designed to prevent hard objects like a piece of glass from getting into the pump.) The dishwasher is 18 months old. I just spent $250 dollars for a new pump. I will never, ever buy a Bosch appliance again. I had a Frigidaire dishwasher in my old house and never had a service call in 10 years. For supposedly higher-end appliances, Boschs engineering and attention to detail is absolutely pathetic. I would give them a 0 for reliability. The local appliance outlet I bought these from has been extremely prompt about coming to my home for service calls, and very apologetic about my complaints. I dont blame them - I place the blame entirely on the poor quality of the appliances themselves.

The worst dishwasher ever made. My father went through Consumer Reports for the best model of dishwasher to get — the Bosch one was in the top 5. This dishwasher was made for international living not for the American ways of life - busy schedules and raising a family. This dishwasher as with all Bosch dishwashers have a smell that rivals rotting meat. You can’t get rid of the odor it comes back time and time again. It also is extremely difficult to navigate. Dishwashers are to be user friendly. Not hard to figure out. I am not alone in this review. Many others feel the same way.

The stainless steel front of the range oven (which must weigh about 5 lbs) which covers the entire door came off and almost broke my toes. The range trim plastic piece which holds the glass onto the oven front broke. We had Sears come out to fix it and they said it was loose and screwed it back on. Then the glass front again fell off, luckily when I was not there. Then we bought $200 worth of new plastic trim pieces and screws from Bosch authorized dealer. Again, the front of the heavy stainless steel door came off. Now, Im just throwing this horror range oven which wants to cut my toes off. It is no longer repairable and I wished I never spent the $200 worth of parts to try to get it fixed. Whatever you do, do not buy the Bosch Gas freestanding range HGS445UC/02 if you don’t want your toes broken.

In the last few months I bought a trimmer from Amazon and was delighted with the product, however recently the battery started to spark and the trimmer now doesn’t work. I called up the service centre 2 days ago, I spoke to the most delightful lady who was really helpful and explained to me what the process was to get the trimmer fixed. Explained that I would need to print off a courier label that will need to be taped to a box that will hold trimmer because the a third party courier will be picking it up. I explained I don’t have a printer at home and live a in a small remote village and will not be sure when I can get to a printer. She said that it’s fine and that she will send me a pre print receipt and I can print that and then call her back to sort out a delivery.I didn’t receive the email with the label so I decided to call back today to try and get it sent back to me. I dial the number and give my reference number and let the man know I’m waiting for an email. To my surprise the man on the phone was rude and unprofessional, belittling me by saying that is not the process and that I need to arrange it and then get the email to me once it’s been processed.I try to explain the situation with the printer to get the label. He said, No need for a label but you need proof of purchase in the box. I said well printing is not really an option for me because of my situation to which he gave me ‘tough luck’ attitude. Then went on to say, Well do you want to arrange it or not? I replied to enquiry can I arrange it for a future date, which he said, No. We only do it 24 hours in advance, then he was of no help and pressured me to answer like I didn’t have time to even think about whether this is an option for me. And then he went on to say, The previous person you spoke to told you the wrong information. I’ll look up who it is and have them retrained. Disgusting attitude bad mouthing your own colleagues like that. This has been one of my worst experiences with customer services given my initial interaction was one of the most pleasantest conversations. Poor customer service and I’ll be glad this is the last time I buy from you again.

Bosch Customer Service and Product disappointment! In June of 2017, in anticipation of our upcoming kitchen remodel we purchased a Bosch 800 Series 30” Dual Fuel Slide-in Range. Product HD18054U/C. As is often the case in remodels, there was a delay and the project wasn’t started until January 2018. The range was delivered on Feb. 27, 2018 and installed about ten days later. We experienced minor trouble when the keypad started randomly beeping. This happened within a year (early 2019) but we were told that we should unplug the stove, wait a bit, and plug it in again. This seemed to work for a time. We had several episodes but it was not a big problem to follow the “unplug” advice.The problem became significantly worse in March of this year, 2020, beeping at all hours of the day and night. We knew it would be expensive to repair it but finally called a service provider in May. I was charged a service call and the serviceman said he would order the new control panel, but added that I should contact customer service to ask if Bosch would help with the almost $800 cost that I incurred.After two calls and several replies/scans of documents to customer service, I anticipated a positive response. I was never told to WAIT to have the part replaced until I heard back from customer service. I did hear back on June 22nd. I was told that Bosch would do NOTHING. No compensation was offered. My claim was denied. I feel it is very unfair. It certainly seemed as though the “rules” changed during the game after I did everything I was asked to do, submitted all of the paperwork, etc. I am extremely disappointed in the range and in Bosch Customer Service.

After 2h 45mins on the phone and talking to 10(!) separate people with Wayfair and Bosch trying to get the dishwasher I ordered last Wednesday, that was supposed to arrive on Friday, that I then had to call to find out why it wasnt delivered on Friday, only to be told it was on a truck and could be delivered Sat, but Sat didnt work for us so the next available date was today (Wednesday - 5 days late), only for them to now tell me (after having to call back to find out why I hadnt heard anything about delivery), that there is no dishwasher until at best (!) early November!! I am APPALLED at the customer service from both Wayfair and Bosch in not stepping up to solve THEIR problem. When I called Bosch directly, they told me they couldnt talk to me and that I had to call Wayfair back (yet again). Complete runaround. Ultimately I was told that I should just cancel my order and order something else (like this was my fault!) without any offer to resolve the issue. And finally after 10 people, I still have no real sense if Bosch actually has any dishwashers in stock anywhere. While I wanted a Bosch based on reviews for quality, Im not planning on making ANY future orders. If I could give 0 stars I would. A complete waste of time and effort! STAY AWAY!!

We replaced another brand refrigerator after only four years because of constant ice maker repairs. We shopped long and hard for another one and were told by most salesmen and our own online research that the number one refrigerator repair for all brands was through-the- door ice makers. We also needed a counter depth model, not many out there. We're on our second Bosch dishwasher now and couldn't be happier with it. So, the Bosch brand and in freezer bin type ice maker sold us. Best Buy is now into the appliance business big time, we got it there and were very happy with the sales person and their delivery/installation. This really is a well designed product. We are replacing a 22 Cu ft. side by side and actually get more food in this model and more importantly, can find it. The refrigerator was delivered two months ago and our only problem so far is of course, the ice maker. The ice maker replenishment time hasn't been a problem for us as we are a couple only and the ice bin holds a lot of ice, and after no ice half of the time with our old refrigerator, the sound of ice dropping into the bin was most welcome, but the taste of the ice cubes (stale water or soapy like taste) has been. We had a Bosch repairman check and verify the problem. He replaced the inlet valve a week ago, as according to him, it is the only metal part that could be causing the taste and that was all he could do. One week later we still have the stale taste, it may not be the refrigerator, but we are using the same copper connecting tubing that our old refrigerator used, and our city water taste is fine. We are now using plastic ice cube trays and water out of the sink in the Bosch freezer to make useable ice? Another minor problem was a squeaky upper freezer drawer (yep, where the ice maker bin is located). Bosch repair recommended something called ( Food Grade Silicone spray), hard to find, try (Ace Hardware), that worked and the problem was solved. We really like this refrigerator and hope this gets resolved (Bosch, are you reading this review?) As the price of refrigerators now approach that of a good used car, we can't afford to keep buying them every few years!