Bought this washer on the recommendation of a friend, and I'm so glad I did! It's so quiet, unless it's on its final spin, but that's okay as it really extracts the water. Love the features, and especially like the pod function and the steam! Best washer I have ever owned.

My Electrolux refrigerator is exactly 2 years old. The plastic trim pieces on the doors has cracked and fallen off and the freezer regularly frosts over. I will NEVER buy another Electrolux product ever again.

I purchased a $3000 Electrolux EWF01 refrigerator March of 2014. In July of 2014 it stopped working. I went to Home Depot where I purchased it and received outstanding customer service. They gave me a loaner and delivered it the same day so I would not lose my food. Thanks Home Depot. Electrolux sent me a new refrigerator (same model) in I believe it was November of 2014. It is September 2016 and the sealing strip around the freezer is falling off and the trim is cracking. I called Electrolux and was advised the best they can do is give me a list of certified repair companies in my area. The poor ice maker by reading the reviews is apparently well known now. I would not recommend purchasing this product at any price.

In a year and a half we have had every single part replaced in our fridge and actually have had the entire fridge replaced. The fridge freezes your food - period. They customer service have stated that the fridge is operating as it was designed. You must strategically place your food in the fridge. It cannot be near the back part of the fridge - that is by design. That was not in the brochure. That being said you loose about 3 of space in your fridge, otherwise your food freezes. And yes if you place a glass of water near the back - it freezes. I have plenty of pictures to show. Poor design, poor customer experience. If you want a freezer I guess buy from this company but dont buy a fridge. Thank goodness I have a real fridge in my garage.

Tech advised over one thousand dollars in repairs and option to purchase a warranty for over $400. What?! Um, no! Bye Electrolux, wont be seeing my money in your pockets anytime soon. A 3 year old $3200.00 range that doesn’t get much use, again if I can help you save thousands by my review, throwing that POS in the trash is worth every penny.

I have a 3 month old refrigerator and it is not cooling. It is now three weeks without a refrigerator and no end in sight. They have no one that can service the unit and wont replace it. They are now on the second service person and he cant look at it for 20 days. I expect to be without a refrigerator for at least 3 months, this is just not fair. They should have just replaced it. Lets see. A 12 month warranty but the unit doesnt work for at least 3 months and I have renters that have no refrigerator. I will now not buy from Home Depot either because they wont exchange and they dont repair. I will next time buy from a company that sells and repairs what they sell.

Refrigerator has had ice repaired 2 times in the first 8 months & still no ice. Also had circuit boards replaced in 4 years for both fridge & freezer. It took 2 weeks to get parts as they gave wrong parts number first time to repair company. Contacting Electrolux was useless as they said they would not stand behind product. We would never buy Electrolux again with all the problems we have had. We had whirlpool for 18 years prior without one service call.

My husband purchased this dishwasher from Home Depot a year ago. From the day it was installed, it has given us nothing but problems. If a dishwasher had the power to ruin a persons day, this is the model that would do that. The electronic display never works. Just never works. Push them all day to try to start a load of dishes and you get nothing but beeps. You cannot simply push the type of load and hit start, as most dishwashers allow you to do. Its all computerized and nothing works. When we finally do hit the buttons enough times to get the machine to start, it runs a cycle and the dishes come out the same as they went in - not cleaned at all.Weve called Home Depot... Weve called Electrolux - all to no avail. Electrolux sent out a serviceman who did nothing. They wouldnt accept a return for this horrible machine, yet charged over $1000 for it. Im just waiting until my husband says we should just start over and buy a new machine. He chose this one himself, so Ill probably be waiting a while. Ugh. So frustrated.

We bought an Electrolux gas stove less than 3 years ago. In less than two years, the enamel on the inside of the oven was flaking off where the racks go. These racks are on gliders so if you are cleaning the oven, its pretty much the only time the whole rack gets moved in and out. In other words, the rack stays in place but the shelf itself can glide in and out to remove food. I noticed 3 spots chipped off about 8 months ago after I cleaned the oven and was putting the racks back in. I wrote to Electrolux and sent pictures to them. They sent me back an email saying they had a technician look at the pictures and he determined this was normal wear and tear. So I sent them a reply stating that my last two stoves were over 20 years old, the racks were in and out of those stoves many times and all the enamel was still in place when I got rid of the stoves. This was a manufacturer defect and I would like this fixed. The liaison from the CEO then called me and told me the same thing that their reply email stated and again I told her about my last two stoves never having this problem. She then offered me 60% rebate to buy another Electrolux stove because they cant replace the inside of the stove. I told her, No, I want all my money back so I can go and buy a stove that will last. I had read online many people were dissatisfied with their stoves for the very same reason I was complaining. Also the front right burner doesnt light right away, another complaint from others. When it finally decides to light you get a loud fffumm and a huge flame shoots out of the burner. Now, the other day I cleaned my stove and the next morning I opened the oven to wipe the ash out and in the bottom of the oven the ash was rust colored. I thought that was weird but figured it was the grease that had spilled over before I cleaned it, but once I started wiping it out, I noticed the bottom of the oven is actually rusted and pitted all over. This is not normal. As I see it, the enamel is breaking off when the oven is cleaned. The front of the stove where the knobs for the burners, where it tells which burner is for each knob is all worn off. This is a very expensive appliance with shoddy workmanship! Now Electrolux is telling me they will give me 50% back to buy another one of their stoves. I would never spend that kind of money, and this was the most expensive stove in any of the places we looked. I thought I was paying for a good brand, a long time name in the appliance business and would stand by their product. I will never purchase another Electrolux product again.

I will never own anything again that Electrolux has anything to do with! They have replaced my oven 3 times, my dishwasher 4 times, worked on my warming draw twice and my microwave went out right after warranty went out. Oven liner warped & porcelain popped in places. Dishwasher leaked twice & the door seal messed up. Its messed up again. The liner of oven is warped again, the seal on dishwasher is messed up again. There should definitely be a recall on these things. Electrolux did extend the warranties on them, but theyre out now. They said at one time they would exchange them for Frigidaire, but then they reneged. They were not cheap.

I have had a new $950 dryer that the blower is out on. I have only had the machine for 2 months. They won’t replace the machine. After town ninths, the machine should be replaced and not worked on. If I had wanted a refurbished machine which this will be once they start replacing parts, I would have bought one and saved the money… NO help from Electrolux except parroting the warranty. DO NOT BUY ELECTROLUX! I bought my friend a GE set for half the price–worked just as well with NO problems.

I really have no complaints regarding my front load Electrolux washer but I do have a complaint about the extended warranty! The clip which locks the front load door of the washer broke in half. I called Electrolux on Saturday of Labor Day Weekend. They said they could not get a repair person until Friday, Sept. 11th. They gave me the name and phone number of the repair service who would be coming to repair the washer. I called them three days prior to the service call and told them what was wrong with the washer as I did not want to wait another week for them to tell me they had to order the part and to give them my cell phone number since I would be at work when they called to confirm. I got home late Thursday nite and there was a message confirming the service call for Friday. I called, left a message with my cell phone number and asked that they give me a time frame for the service call and again explained what was wrong with the washer. She said she would have to call me back and let me know if they could get the part. She called back and, of course, they did not have and could not get the part! I was very annoyed since I purposely called them to let them know the problem, as that was the only problem with the washer. I admit that I was irritated, and did raise my voice somewhat, and was told they would not come at all since I was already aggravated! I called Electrolux, they told me that there was nothing that I could do or they could do and that I will have to wait for another repairman (another week). And that if they did not want to order the part in advance that was their choice. That they could come look at the machine, decide what is wrong and I would have to wait if they do not have the part.

I have a high end Electrolux refrigerator that is only 5 years old. The ice maker rusted through the back of the refrigerator and a softball size lump of ice was sticking out of the rusted area. The repairman stated the refrigerator was not repairable, he notified Electrolux and stated Electrolux would make good on it. Electrolux offered a 20% rebate on my next Electrolux refrigerator purchase because of the age of my refrigerator. My refrigerator is 5 years old. A refrigerator life expectancy is 14-17 years, making the average 15.5 years. My refrigerator lasted less than 1/3 of the average expectancy and I expected Electrolux to give me 2/3 off my next purchase.They stated my refrigerator was past warranty. Well Electrolux, this was a KNOWN manufacturer’s defect and you allowed the warranty to expire without informing your consumers. I bought Electrolux because I believed you to be upfront and honest and to stand behind your product and most of all to do the right thing. I couldnt be more wrong. I will never buy from you again and that includes your Frigidaire brand and I will be sure to let everyone I know and even strangers that you do NOT stand behind your product and are deceptive by not disclosing manufacturer defects to consumers at every opportunity.

If you are interested in purchasing a self cleaning oven that you must clean before using the self-cleaning feature then purchase an Electrolux electric free standing stove... I purchased it in February of 2014 and had problems with self-cleaning from the beginning... Customer service says the stains that remain are cosmetic, therefore, they cant do anything... Oh yes and they also sold me a 2012 model which Electrolux says is legal as long as its boxed, hasnt been used blah, blah, blah... Run, dont walk away from purchasing this stove...or if you are looking for good customer service and appliance policies, dont expect satisfaction.

We bought a $1,500, top of the line E-lux combo microwave and warm-air oven. It is our complementary oven. Our normal oven is primary. We use the microwave perhaps every other day for 1 minute warming coffee. It died, circuit board death. $600 to remove and replace it! It is less than 5 years old with less than 50 hours of use. E-lux told me tough luck. I cannot recommend their product or service. Electroluxs product is poor.

I have oven, microwave, refrigerator, wash machine. All of them are good to spend money fixing.

Seven years ago I purchased 7 Electrolux appliances to update my kitchen. They look beautiful, but don’t function properly. We have had multiple service people to fix. Within weeks, the same issue happens. Dishwasher not emptying, oven smoking and overheating, stovetop heat very inconsistent, etc. The biggest problem is the total lack of customer service. I’m replacing all $15,000 worth after only 7 years. The only recourse I have is to warn others not to waste you’re hard earned $. You have plenty of better options out there!

We purchased numerous fridges of this type from Electrolux back in 2014. We are a builder, so we kept all the fridges completely sealed and in secured storage. We have had issues with every single fridge from Electrolux so far to date. The most recent was the brand new fridge we moved into a brand new home. We plugged the fridge in, and immediately there was an obvious smell of smoke. Concerned, we unplugged the fridge. Our electrician had a look at the plug and it was working fine. We called Electrolux, and they told us the issue is probably the plug. We would need to get a report from a certified electrician to prove that there are no issues with any of the plugs or circuits in the home.We had a third party certified electrician come out, take a look and provide a report. We called Electrolux back, and they said an electrician report wouldnt count. They also somehow did not have the last call on file. They said we would instead need to get a certified Frigidaire technician to come out and look at the fridge. They gave us two possible companies in our area we could use.We hired one of the two provided companies to come and take a look at the fridge. They did, and said that it was clear the main computer blew up as soon as the fridge was plugged in. It also appeared one of the secondary computers was fried. They made a report, and attempted to send it to Electrolux internally. Electrolux refused to accept it.We called Electrolux yet again, saying we have a report from a certified Frigidaire technician, and could we please have an email to forward the report to. Electrolux said that never happens and only certified technicians can send reports. I told Electrolux that they themselves had already refused to receive the report internally. The call person refused to provide any email and told me to call the certified technician and tell them to send again.We updated the certified technician, who said they would try again. They were again refused, and had to try and send the report through Electroluxs Contact Us form on their website. We then had to wait nearly 2 weeks before Electrolux called back, just to say nothing is covered and it isnt their problem. To replace the computers is very expensive, and with the other issues we have had with the other fridges, we had to just buy an entirely new fridge (not from Electrolux). Normally I give the benefit of the doubt over and over, but this is by far the worst service and quality I have seen - especially considering the level of luxury Electrolux is supposed to have. We will not be using Electrolux again and we will be recommending against it to any clients in the future. Thank you.

I will NEVER buy another Electrolux product. Its too bad I wasnt wise enough to check reviews before buying. Almost from the start I had issues with the ice dispenser. After many phone calls & service calls, at least 5, after changing celluloid, main board, ice bucket assembly, they sent 3 incorrect ones before I got the correct one. Mind you they had the part #, after taking at least 4 days off from work to be home for repair tech, I am now close to spending $700.00 in parts. (Oh, they give a 20 percent discount on parts that I have no way of breaking, a celluloid, that takes about 20 minutes to get to?) Main board? Really? I now have the pleasure of a sporadic high temp 58 degree refrigerator & again no help from Electrolux. They use cheap parts & dont stand behind their product. NEVER AGAIN.

We purchased all Electrolux when we built our new home in 2009. Oven Control Board went out. I bought and replaced part myself. Dishwasher does not clean well. Drain Pump went out. Leak detector cut the unit off a year later. I repaired myself. A clamp on the main pump hose was not tight enough. Microwave repaired twice. Door switch bad. Then door switch mount came lose.Side by Side Fridge control panel on front replaced, segments of temperature went out. Poor Temperature distribution in fridge, get 42 degrees on top shelf while bottom shelf is 37. Set it any colder and back of both drawers freeze things. So far vent fan hood, gas cooktop, and washer and dryer are OK. Thankfully I have a great dealer with great repair people, ** in Florence. I have purchase receipt for all of these, dated 11-28-08.

They did $1,000 worth of damage to my hardwood when delivering the refrigerator. No one cares or will return my calls. After reading all these reviews I seriously dont know how they are still in business.

I purchased all my Electrolux appliances 4 years ago. A fridge/freezer, microwave, induction cooktop and oven, dishwasher, washing and drying machine. I have had an issue with every machine. I have never been so dissatisfied with a make as Electrolux. I will never touch Electrolux again.

My husband and I have had nothing but problems with our Electrolux refrigerator. We have had the ice maker serviced numerous times. Now it’s out of warranty and have paid 800 dollars to fix something that Electrolux knew could not be fixed. Now Electrolux won’t help us on a refrigerator that we bought for 3700 dollars. Electrolux won’t help us at all. Electrolux is a terrible company when it comes to customer service and Electrolux does not stand by their product. Electrolux need to understand if you piss off consumer we will stop paying your product.

We have the same problems that a number of other Electrolux buyers report. Our 2.5 year old appliances have had 10 service calls in this time frame. Problem is now that they are out of warranty, the service calls, and the cost of parts have become astronomical. The refrigerator filters cost $60 each. New shelf $40. Ice maker replacement part $200. Range control panel $535.51, range display board $211.79, plus service call $125+/-. None of these repairs are guaranteed, in fact the range needs these 2 parts for the second time. If you can find a service repair company that even wants to work on these lemons. Most of service companies refuse to work on these appliances. They do not want to accept responsibility for failed repairs. The service repairman basically told me that the repair will fail again. He implied that I should junk the 2.5 year old range ($2,800 new). Think Electrolux customer service will be any help? Think again. Their purpose in life, is to 1) Sell you more stuff like extended warranties. 2) Make sure that you talk to no one else at the company. 3) Listen to your problem, sympathize and give you nothing that will solve the problem. If you ask to be transferred to a supervisor, they transfer you to the next cubicle to someone like Therese (one of the rudest people you will ever encounter), Thomas, Stephanie, or Bridget. All of these people will tell you that they are important (BS like special assist to CEO) but they are dead ends. My advice stay away from Electrolux, Frigidaire, and if the sale is approved GE appliances. Electrolux is in the process of buying GE appliance. My advice, call the store that you bought the appliances from. That is how I got the microwave replaced. Dont be afraid to write these reviews. Use social media to help spread the word about these awful appliances and the horrible company is... Please, please, please, be a good friend and neighbor and help get the word out.

I have had trouble since we bought the refrigerator.. Had to fix the front panel three times and now it is the ice maker. I have had to empty this appliance many times.. terrible produce; will never order an Electrolux product again.

I suffered a serious head injury (concussion) after the door of my freezer hit me in the head. I filed a report with Electrolux and they opened a case. I recovered and decided to not proceed with the claim. I contacted them to tell them to close the case, but I still continue to get e-mails and letters (at least four of each) asking me to contact them. I had a letter stuck in my door of my home today by someone who left a claims adjustor business card saying hes been trying to contact me. What for? I dropped the claim, yet these people keep harassing me! What next?!

Not only was our washer and dryer late, but when they arrived, the stacking kit (that we purchased with it) AND the dryer vent did not come with. I tried calling like 10 different numbers to not get ANY help, still didnt. So when the delivery people came, they couldnt even set it up for us. Now we had to go back to Home Depot, explain, and show them we paid. They had trouble contacting them! So its going to be another week plus of waiting for the kit! That comes to almost 7 total weeks of waiting when they were originally scheduled to be here November 6 (originally with a 3 week waiting period). It is now November 27 and delivery date for this part is December 5. Im livid. Customer service reps are bogus and people didnt do their job right.

Bought a brand new Electrolux model EIFLS60LT washing machine. It had to be repaired three times in the first year. Each time they would come out and work on it they also had to order parts. We went without a washing machine two times for a month and one time for two months. We had to wait for parts that would take forever to get in. I purchased an extended warranty. Guess what broke down again. I asked to get the machine replaced. They said I started a new extended warranty and it will have to break down three times before they will replace it. I had also asked when it was under the manufacture warranty if they would replace the machine. They said it would have to go to a review board to see if that was acceptable. They never called back. Please purchase a Maytag for your own peace of mind.

We bought a refrigerator in November 2018, needed to change the whole complete cooling system in February 2019, and we are now waiting for a technician in August 2020 because our food is freezing. Very bad customer service, hard to reach someone: tried to called a lot of times and was told by a machine to call back because the lines were too busy. When I reached someone, VERY rude, she didn’t seems to want to help me. The date for a technician was 1 to 2 weeks after the call. Very far when you got 4 kids to feed and food is wasting everyday in the expensive fridge that we bought 2 years ago. Very very disappointed. I do NOT recommend this brand to anyone.

Anyone thinking about buying a Electrolux appliance, do not bother. Save yourself the time and aggravation and stay away from this brand. My washing machine is not even 2 years old and this is the 3rd time its had a problem.

I bought this dryer for my new home after doing a lot of research. I needed something I could stack that would last me a long time and had important features. This dryer has it all, and fits in my unique space. It’s awesome!

Refrigerator serial number 4A83408850. Not even 6 years old. For one week an alarm goes off and displays power fail. The alarm buzzes 3 to 5 times waking everyone up! Its nocturnal! Depriving us of our sleep! Electrolux said we need to replace the unit board which will Cost $130. Called for service from the place we purchased it and they cant come till Tuesday June 24. Electrolux said that eventually the refrigerator will stop working and I believe it because it is getting worse. Last night we got a new code display CE so we unplugged the fridge which helped reset it!

Absolutely dreadful product and dreadful service from Electrolux. Fridge freezer was faulty from new with excessive frost build up. Reported on several occasions and an engineer was sent out but unable to fix the problem. Electrolux failed to act despite warranty. Were left with a defunct fridge freezer. Dont make the same mistake we did. Buy from a different manufacturer.

Bought a brand new house that came with brand new Electrolux appliances including the dishwasher. The buttons get pressed inadvertently during loading and unloading causing the air dry button to get pressed which would lock the control panel. After unlocking the control panel, the air dry option would not work until the main fuse was reset in the garage. This happened at least once a week. Called Electrolux and they sent out Callahan Appliance Repair to fix the dishwasher. They sent the owners son out who claimed that the dishwasher buttons were malfunctioning and he replaced them (he did it so quick that I am not sure he actually did). However, he reported to Electrolux that he replaced the buttons on my microwave!!! He did not do any repairs on my microwave!!!!!Well a few months later, same problem and Electrolux sent Premier appliance out twice because Callahan refused to come out to my house since I called them out on the fake microwave repair. After that in December 2014, just before the warranty was up Electrolux started doing their own repairs and sent an Electrolux tech out. He indicated that the control panel was faulty. He ordered the part and replaced it out and Electrolux extended my repair warranty (parts and labor) till June 2015. However, since he replaced that out, the control panel cover will not fit right and there is space between the control panel and cover due to the heat/steam from the dishwashing cycle.The Electrolux tech has come out and replaced the control panel cover but the problem still is not fixed. It keeps separating from the control board. They have now deemed it not repairable and are willing to replace my dishwasher for me but expect me to pay the cost of the delivery and installation. I think that since it is still under a parts and LABOR warranty it should be replaced at no cost to me. They refuse to fix it now!! I feel that they are not standing by their warranty (Labor included). I have always had Whirlpool appliances and will NEVER buy ELECTROLUX appliances!!!! BUYER BEWARE!!!!! A GOOD COMPANY STANDS BEHIND THEIR PRODUCTS! WHIRLPOOL DOES! I do not have a receipt for the purchase because I bought a new construction home.

We purchased an Electrolux dishwasher 3 1/2 years ago. Last year, I spent $275 on it for repair of the top rack which wasnt cleaning and needed two new parts. Yesterday, I was told it is leaking and that the leak kit and service will cost me over $300. What a piece of crap. Please learn from my experience and dont waste your money on an Electrolux.

I purchased a Frigidaire refrigerator and stove in July, 2014. I thought I was purchasing a reputable brand, so I didnt need to purchase an extended warranty agreement. In January 1, 2017, the refrigerator stopped cooling. I lost items in the freezer as well as the lower refrigerator section. I called a service technician referred by Lowes. He told me the diagnosis and the repair would be as much as a new refrigerator. I called Frigidaire Customer Service. They told me the only thing they could do was offer a discount on the replacement part. I still would need to pay for the labor and the part. I recently retired and cannot afford to do this nor purchase a new refrigerator. I have now been without a refrigerator since January 1, 2017. I had to begin 2 jobs to save up to hopefully purchase a refrigerator. As it stands I will not be able to do that for at least 2 months. I am very disappointed in Frigidaire/Electrolux. In the great scheme of things I may only be one consumer, but even one should matter. I had to use a computer at a school since I cannot afford internet. I left the paperwork at home so I dont have the receipt with me to add to this.

I purchased Electrolux dishwasher and refrigerator in 2010. We have had nothing but problems. We took out a warranty plan (THANK GOD). Our refrigerator did not make ice, and after 4 visits was replaced in 2013. The new refrigerator makes ice but all in the wrong places. We have had repair come out 4 times now to fix it (it should have been replaced, but due to the 1 year warranty with Electrolux, warranty company is stating that this is only the 3rd visit and they will attempt to try and fix the problem they couldnt fix the 1st 3 times. Repairman stated that in order to fix our Refrigerator we would need to thaw it for 21 hours before he can repair (think of all the circuits rusting). Dishwasher has had 3 motor replacements since 2010. I renewed another warranty plan as the motor goes out every year. We are totally disgusted with our Electrolux products.

NEVER BUY ELECTROLUX!!! First know that I have previously purchased other products. GE that have lasted 2.5 times longer, no repairs and still running!! I decided to buy two higher END APPLIANCES thinking they would serve us well and add value to our home. WRONG! My refrigerator ice maker never worked properly. Finally I had it checked and repaired for about $600.00. Not many people service these products. Now the dishwasher broke! I called for assistance and they could not help me fix it (I removed the cover directed) then I said I will not pay for this to be fixed. They offered 50% off of parts to repair. I am in business. Parts are marked up at least 3 to 5 times the cost. So they are still making money. I said, fine, as long as I do not pay for service. They replied, cant help you there. Well, how insulting so I could be on the hook for a $300-$600 service call plus 50% of parts! I said, I am fair lets do this, Ill pay for the first $100 in service and 50% of parts. That is fair. If this product wasnt a bad product major repairs would not be necessary. So they could have used the money they would have made on the parts to pay for the balance of the service call.Please note we are a small household. Mother, Grandmother and daughter. These products are not overused or abused! NEVER BUY ELECTROLUX...ITS A WASTE OF MONEY!! IT WILL NOT LAST! THEY DO NOT KNOW WHAT CUSTOMER SERVICE IS! It is not that things cannot go wrong, but its how you handle it, that really tells the story. I was more than reasonable and they still wanted to insult me.

We have been very pleased with our dryer. Overall, it's a very nice dryer. We had to call for service due to not starting but, it was a minor manufacturing issue and fixed within minutes. We are still very happy with the dryer.

Purchased 10/31/09. Ice maker stopped working 6 mos after purchase. After 9 service calls, it is still not working. After 4 years, Electrolux offered to replace. I wanted a refund or extended warranty which they refused. When I decided to accept the offer, I was told it was no longer available. The freezer door handle is loose. The temp display is disappearing and there is a hole about 1 inch above the interior light where the paint is peeling. I suggest consumers with these problems contact the US Consumer Product Safety Commission at Cpsc.gov to file a report so we can get this unsafe product off the market and possibly get a refund.

French door refrigerator - This has been the worst appliance ever created. We purchased in the late Fall of 2011. Very soon the plastic grey trim popped off the freezer door for no reason. Just two adults live here so no wear and tear. Not happy about it but taped it on until finally giving up on tape holding. Customer services response was lame and we were not willing to pay for their ridiculous fix so I would have to live with this aesthetic. Then we began having issue after issue with the ice maker. Grinding noise, not making ice or it all freezing together -- on and on and it never got fixed. Repairman has been out 3 times in past 2 months. He was back yesterday and we pulled the fridge from the wall and we were horrified. The back had a big block of ice protruding. It had sweated and rusted out the entire back panel. The insulation was shot. This is nothing more than a boat anchor now. We paid a lot of $ for an appliance that didnt even last 6 years and weve hated it since about a month after purchasing. We have lawyers in the family and were planning on initiating a class action suit. I would use an Igloo cooler before I would ever consider an Electrolux refrigerator or anything! They dont stand by their product and they shouldnt be allowed to get away with these continued issues. The fridge should be banned from further production and the company should close its door if they cannot remediate the problems and compensate customers for these losses. We now have to buy a new fridge after spending approx $4000 less than 6 years ago.

I purchased a complete set of electrolux appliances just over 2 years ago. The main control panel on my stove burnt out 3 months after purchase. The ice maker on my refrigerator has been repaired 3 times and is now done for good. I have broken cheap plastic trim on my fridge doors and the handle on my microwave broke off last week. Their customer service department is HORRIBLE. Impossible to work with. After the last issue with our ice maker, the local repairman was instructed by electrolux to pull the fridge away from the wall and check to see if there was any frost on the back of the fridge. You should have seen it. Apparently the model I have, has an insulation problem, which is why the ice maker keeps freezing up and stopping. I was told they were going to replace my fridge with a brand new unit...different model of course. BUT...I was on the hook for the delivery and replacement fee...because I was out of warranty.After 5 phone calls arguing this point...they told me I would not get the fridge...unless I agreed to pay the fee. End of discussion. RIDICULOUS. They sell me a piece of crap and I still have to pay for it. Well...its been 2 months since they promised me a new fridge..and I was forced to agree to pay the $200 delivery fee.......and its still not here. I get weekly phone calls...telling me the same story....still not in stock...but they expect it any day. I will NEVER give Electrolux/Frigidaire another dime of my money. Their stuff is JUNK!!

I purchased a new apartment sized washer dryer combo approximately 2 and a half years ago. It was always noisy when it was on the spin cycle but then the noise became unbearable so I called an authorized repair service. I was told the shaft was broken and it would cost $700 or more to repair and there was no guarantee it wouldn’t happen again, that cost me $100. I called and complained to Electrolux and they said all they would do was cover 20% of the cost of new parts which to me is next to nothing. So the lesson is if you buy from Electrolux get the extended warranty and good to you.

Electrolux is a Bl**dy worst service. As I did not get to any link or email to escalate the service issues, I thought to post it here. When all the customers will read this, maybe they will get the clear idea what kind of service they are providing to their customers. I want people should think before choosing the electrolux product. I made a complaint for my semi automatic washing machine but these guys are least bothered. Daily I am following them but they are giving non-sense reason for not doing their job. Not only this, even the Area Service Manager assured me that it will rectified by Monday, till now there is no call from him and if I call his number he is also not picking up the call and then it becomes not reachable. I request the social media of the company to address this issue to the correct dept, so that at least due to some persons the Electrolux as a company should not suffer. Thanks.

I purchased a brand new home with all Electrolux appliances. After just my 3rd load of clothes that I did it turns out that the brand new Electrolux washing machine started to overrun and continue to fill without stopping! I’m so glad I was home otherwise the whole house would of been flooded. I got somewhat lucky that I was able to turn it off in time and the damage was a few hundred dollars. After I had the builder and service person take all the necessary pictures to prove the defect Electrolux didn’t care and refused to reimburse me for my losses. This is why I’m writing this because they should know people are a lot smarter than they think and this will cause people to look elsewhere. They also own Frigidaire so another brand that they will lose on, all it take is word of mouth and the truth will eventually come out. All they care about is money and deception.

Awful experience with model #EFME517SIW 8.0 cu. (Electrolux Dryer 2016) .The front door rattles at very high decibels as does the flimsy rear panel. We cant stand the noise and disruption within our home. Called Electrolux and they claimed that after one year, there is no warranty coverage for this issue. Unfortunately, we purchased the washer/dryer set while the home was under renovations and were unable to use the appliances for several months. By the time we used the appliances, the horrible rattling started, but warranty ended. My former GE clothes dryer worked perfectly and quietly for 10 years, never requiring service. Ill never purchase from Electrolux again and will tell post as many reviews as possible about their poorly made and overpriced clothes dryer.

Contacted Electrolux over a week ago when my ice maker on the fridge quit working. They called me back in 3 days and stated I would be getting a call from a service tech within the next couple of days to schedule an appt. Never received a call. I called Electrolux to advise and they stated they again would contact the service tech. I received a call from the service tech stating they do not service Electrolux contracts, and they have no idea why Electrolux would contact them as they only service Frigidaire contracts. I called Electrolux and advised of my conversation with the service tech. An Electrolux mgr. stated he would elevate my service request and I should hear from someone in 2-3 days. I asked, then how many days before I would be able to get service. He basically gave me the impression I should be glad that he elevated my request. I gave it some thought, looked in my yellow pages and noted tons of refrigerator repairmen. Called Electrolux back and asked if I should find someone to service my refrigerator would they reimburse? They said I would need to pay the service tech, submit the bill to Electrolux and they would determine if they would reimburse, because the repairmen in the area were not designated Frigidaire repairmen. So, here I sit, just thinking what an absolute nightmare and waste of time and money dealing with what appears to be a worthless Electrolux warranty.

Purchased the unit in September 2020. Had repairman out in November. Now, in May, I’m still waiting for a fan motor assembly to resolve a fan noise that sounds like a bass boat motor when oven hits 420 degrees. I understand COVID excuses, but you sold this oven 6 months into the pandemic. Why do you make and sell new products, but claim you can’t service what you are selling? Stop building new units and use the parts to service what you’ve already sold. Don’t leave your customers holding your COVID bag of problems.

We purchased our Electrolux French door refrigerator (model EW28BS85KS5) 2.5 years ago. Within days of delivery the freezer door would not stay closed, contacted Electrolux and the service company. They recommended twisted the door to get it to close and said it was repaired. Few days later door is back to opening on its own. Another company was sent out who fixed the door. All the plastic around the doors is cracking off now. Electrolux is sorry. Now both ice makers have stopped working. The top ice maker seemed to jam so my husband reached in to clear the ice and received a shock. I called and talked to Jennifer ** the Corporate Supervisor and she advised me only parts are covered. She understands how I feel but I will need to contact 1 of 2 authorized service centers for the repair of the ice makers. Very dissatisfied, Do not buy Electrolux products. My old refrigerator looked new compared to this one and it was 20 years old.

I bought a brand new Electrolux dishwasher in February. It never worked correctly so I called Electrolux as it was brand new. Over the past 6 months they have sent 5 Electrolux certified repairmen over. Each one has given me a different excuse and remedy. I finally talked to one of these repairmen and asked why I kept getting these remedies and not a replacement and I was informed that if he were to say that the dishwasher needed to be returned or replaced that he might lose his contract as a certified Electrolux repairman. So Im on a hamster wheel now with a VERY expensive non-operational dishwasher.

On Nov 21st, 2018 I called to schedule an appointment for my washer to be repaired and was given one right away, although I had told the representative that it would probably need a new part, the very same day I get a call from a technician saying he would come out to look at the washer which he did on Nov 23rd. On the day of the appointment he shows up looks at the appliance and within 5 minutes tells he would need to order the part and come back and that it would take about a week or so. So Ill be without a washer until then, so I called the warranty company back and explain to the corporate supervisor that a week or so is way too long so she reassures me that this will be priority and that she will put a rush on things. It is now 3 weeks later and Ive not heard back from either party, so I call the tech to ask for an update, he tells me the company took him off my case and knows nothing about the situation. I call the company back to find out what the hell happened and no one knows. Also the part was never ordered, ridiculous! So Ive been back and forth with this company. 4 supervisors later, one of them orders the part and assures me this will be given utmost priority, I get an email confirming the part is been ordered and that I should receive within a couple of days, and that a new tech company will be here on the 11th of Dec 2018 to install it. 2 days later I get an email stating that the part has been cancelled without any explanation, again no call from the warranty company, I call them to find out that again no one knows what happened no one has an explanation, at this point Im over it!! If you are reading this? DO NOT BUY FROM THIS COMPANY!

Purchased very expensive two door stainless steel fridge from Electrolux 4 years ago - both doors have just started going rusty. Electrolux have told us we have to pay for a technician to come to our house and then they will probably not do anything to help us as it is out of warranty. We paid over $2500 for this fridge - do not buy from them. They are most unhelpful and sell faulty products. Our washing machine also stopped working in first 3 months - but that was under warranty - so they repaired it - after lots of headaches!

I purchased a brand new built-in style Electrolux refrigerator and it arrived dead. A repair company sent by Electrolux identified the problem being there was no refrigerant, he then told me that my compressor will fail most likely within a year because it was run for a short time without the refrigerant and contaminated. Electrolux is fine to deliver dead products to their customers and will only offer to do repairs - not replace the fridge for a new one. Unfortunately, my compressor may fail outside of the warranty period and despite this being part of the refrigerant problem I will be forced to pay. I will never buy Electrolux products ever again.

A one star rating is drastically too high for a company which I would consider the epitome of Worst Customer Service ever! When we purchased our new home, our builder offered a suite of Electrolux appliances, which appeared to be a good compliment to our home. Fast forward 30 days into our new home and we are already contacting Electrolux to have our new double oven serviced. 1) Temperature settings are not accurate as things cook at different rates every time we use it (Burns one time and then the next it will take twice as long as prescribed). 2) The fan on the top quiet oven sounds more like a jet engine spooling up for operation. Both issues were addressed with Electrolux. First service call - One repair technician shows up and then proceeds to inform us that it is a two person job, thus the service call has to be rescheduled. Next call, technician diagnoses the issues and orders parts. Parts arrive about a week later...another week goes by when I find out from my wife that they did not set up a follow-on appointment, nor have they called to set one up since the parts have arrived. That was the first time that I learned that Electrolux does not even attempt to go the extra mile for their customers. I called Electrolux and set my follow-on appointment...being spoiled by other companies with exceptional customer service cost me weeks in turn around repair time. Follow-on appointment happens and the parts are replaced and supposedly repaired. Oven still spooled up as if the generators were getting ready to come online and bring the aircraft to life and the temperatures settings were still unreliable. Over the course of my first 10 months, we dealt with this issue multiple times until we hit our breaking point as each time of dealing with the oven repair was mentally and emotionally exhausting with Electrolux. (The process is not smooth...I would say broken, but I dont think it has ever been a well established process.) After the last unsuccessful repair, I contacted Electrolux customer service number to request a replacement oven...the customer service agent pushed back stating that the part would have to be serviced again before replacing. We then had a heart to heart discussion about how we were not going to be inconvenienced for another repair attempt when all of the previous attempts failed. Our request was sent to the Back Office People for review for replacement for which he stated we would receive a determination via email in a few days. Fast forward again a few weeks...I get an email from some random delivery company stating that they were shipping an Electrolux oven to my address. Yes, that is how I found out that Electrolux had decided to replace my oven...in case you are not aware by now, never expect Electrolux North America to ever go the extra mile - aka email you to let you know they are replacing your busted oven. In November 2017, a delivery driver just appeared at our house without a pre-notification and proceeded to deliver our replacement oven. He then proceeded to let our new oven come crashing down on our driveway in front of my wife, who was luckily outside watering our grass at the time. My wife was astonished that the delivery driver continued to deliver the oven...and when approached, he stated that had she not been out there, he would have dropped it in the garage and left without ever saying a word. The questionable ethics of the deliver driver spooked my wife into fear that denying the delivery would only mean that shady driver takes oven away only for same company to bring same oven back a few days later. Since November 22nd, 2017 - we have been dealing with Electrolux North America to come to an acceptable solution to have a one for one swap completed. As sadly as it may sound, I have truly learned that Electrolux North America (especially North American Liaison Rita **) could not care less about the customer and their overall experience. All attempts to have the situation addressed with a means that would put their customer at ease...have fallen on deaf ears. Electrolux customer service, as well as Rita **, will only address a rigid black and white approach of how situations are to be addressed according to a policy and will never apply the Reasonable Person Theory, which would require them to listen to their customers and understand their concerns with at least the slightest bit of compassion. Recommendation - Do not buy Electrolux appliances or appliances of any of their sister companies. If you need any repairs, you will surely regret ever making that purchase...that I can guarantee.

Four years ago we bought an Electrolux French door refrigerator. After four years of replacing the ice maker numerous times, Electrolux replaced the refrigerator in August of 2014. Two weeks after delivery, the produce and meat werent freezing. A fan up ended being replaced. A month ago the ice maker went out. Electrolux replaces the ice maker and three weeks later it went out. When the repairman took ice maker out he showed me where the ice maker shorted out. He said it could have caught fire! Electrolux was to call within 48 hours for replacement. It is now 4 days and has not heard from them! Dont ever buy Electrolux!

Ordered a new fridge freezer from Electrolux and expected delivery tomorrow. Unfortunately they have invoiced my supplier and lost my fridge so no new fridge freezer tomorrow! I telephoned Electrolux customer services... and waited... and waited... and waited. After over 10 minutes I decided too many people must be complaining about their dreadful service so I gave up, hung up and phoned my supplier to cancel. I have now ordered a fridge freezer from an alternative supplier... Electrolux? Never again!!

Side by side refrigerator has had ice maker repaired at least 5 times. Service tech said it was junk when it was new. Same with the oven. Cant use the self-cleaning feature because it trips safety fuse in back requiring pulling the oven from the cabinet to reset. Their expert advice... dont use self-clean. They are high priced, poorly designed junk. They should be sued for their shoddy workmanship and design and poor customer service.

Great features we are learning to use. Looks great too!

3 calls, 2 separate trips to fix our Frigidaire dishwasher which Electrolux does the installs for on new homes. 3 times the dishwasher has flooded our kitchen floor and all we get a substandard fixes and trite customer service. The home builder said after three times they are supposed to replace the appliance and Electrolux does not want to do that. They only want to send someone out to fix again. Electrolux is only in the business of warrantying and not resolving issues. Dont give them the time of day. Save your breath even if the warranty service is free and go buy a new unit from Lowes or Home Depot.

These look fantastic and perform just wonderfully in my gourmet kitchen. Even if price is no object, trust me these are the dishwashers you want in your (Mc) mansion! They can even wash a load in 34 minutes! I wish I could rate these 10 stars! Buy one or two ASAP! You won't be disappointed.

I purchased an Electrolux washer and a dryer from a local appliance store - Appliance World in Huntington, November 24, 2012. The washer and dryer were delivered on December 10, 2012 and were both not working. The washer was leaking water all over the floor, and the dryer was making a really loud banging sound. I have contacted Appliance World and they informed me that they have a no return policy, and that I have to work directly with Electrolux. I have contracted Electrolux and they have sent a service man to my house 3 different times to fix the problems. My washer currently seems to be working. However, the dryer is still not working - making the same loud noise. I have had to take 3 days off from work for these service calls, and Electrolux is now saying I have to have a 4th service call and that my warranty does not include replacement of the machine.

Model EW30GF65GSA oven - When Min-Max double burner 18000 BTU is lit, the flames will spread out past the pot on the stove when ignited and burn your hand.

My 15 year old machine packed up just before Christmas. Given that my sons family of 5 were to stay with me for 2 weeks of the holidays, I decided to buy a new machine rather than have the old one fixed. Nowadays its difficult to check machines out in showrooms, so looking online, I ordered an Electrolux front loader from Home Depot. Free installation and theyd remove the old machine at no cost. Great. Id get it taken care of before the family arrived.The machine worked for the first couple of times, but after a few days, stopped spinning. By this time, Home Depot had washed their hands of me because it was beyond their 48 hour return policy. I contacted Electrolux to request either a new machine, or my money back. They insisted on sending out a technician, who, called the support department to be informed the office was closed for the holidays.I contacted Electrolux again who said theyd send out another technician. I explained that I didnt want a 2 week old machine repaired, I either wanted a new one or my money back. Of course, this wont happen and I have to have another technician review the machine. I have now been waiting for this to happen, and calls to the support department go unanswered.In the meantime, I am becoming very familiar with my local laundromat, and so far have spent at least $100 on using their machines. Now my family has left, I have 6 lots of bedding waiting to be laundered. I cannot believe Im in this situation. I dont know where to turn to next. I think I have been treated despicably and dont feel very good about it.

Same story as many other reviews. Bought a new Electrolux fridge online at Home Depot Canada. Was dropped off and after 24hrs I noticed ice forming in freezer. I called HD and after 4 attempts to contact the service repair place I finally had someone come and tell me the fridge is faulty and I now need to call my local HD to get a new one. After MANY calls I was then told to call HD head office, then was told to call Electrolux direct, then was told to call back HD H.O. - my head was spinning SO MUCH from the royal runaround. I am STILL waiting to get this dealt with. Keep getting promised I will get called back and NEVER once been called back. Ive spend hours of my valuable time chasing this around and sitting on hold. Like others have said I will NEVER buy another appliance from Home Depot NOR will I EVER buy an Electrolux product as their after sales service is non-existent!

We purchased a glass top range and had it for 3 weeks when the problems started. It started with beeping and then F11 on the control panel. So no oven for a week until repair man came. Again no oven for 2 weeks until he replaced the control panel and within days the problem started again. So another parts replacement and no oven for weeks. Now the problem started within hours and another replacement, so 3 repairs and still not working. After 3 months of repairs, no oven or stove as if it was plugged in it would continuously beep loudly Electrolux replaced the stove. So now a month with the new stove and its not working, continuous beeping and no buttons work.Tried calling to speak with a supervisor and no luck just the same (we really dont care attitude). So now back to all the stress and frustration and months of repairs. If anyone knows how to get a hold of a supervisor as customer services keeps telling us the supervisors will not take the phone would help. It amazes me that a company that is kept going by its consumers doesnt really care about its consumers. What happens when they have no consumers as they went to someone who actually cares about them. How many companies are no longer around because they lost all respect and confidence by their buyers.

I purchased by Electrolux dryer in 2/09. My major complaint was on occasion it would burn certain clothing. The grate on the back of the dryer became black. I tried to clean it to no avail. I dealt with it since it was past my extended warranty and wasnt happening all the time. Recently my dryer stopped working and I said error code E66 on the panel. I called the service number it gave me and they referred me to a service tech in the area. He came the next day stated he could fix the fuse that burned out causing the error code but the real problem is the fact that the dryer gets too hot (I have noticed that) and that is what is burning the clothing. A total of $800 to fix this problem!! A quick google search shows that this is an issue with these dryers, and from the conversation with the service agent it seems they are aware of this. They offered me a 10% discount on the parts! How generous! I choose Electrolux because of their name but that isnt worth anything anymore. Never again!

We have already spent at least 20 hours following every Electrolux procedure to the letter, regardless of how inane the reasoning only to finally be denied a solution. It is the same story about the defective ice makers they designed and installed in thousands of refrigerators a few years back. Bottom line - We would pay for parts but since the ice maker cant be fixed there is nothing we can do for you. Yes we bought $6000 worth of Electrolux products when remodeled our kitchen and they made a defective product but its on us. Thank you very much. They said they dont care about negative Internet reviews because only unhappy people post - not happy ones. Brilliant! So, we vote with our wallet and words. Never buy an Electrolux or any brand by that company and tell as many people as possible. So, when they hire a consultant to find out why the stock is down maybe they will discover these communications and determine that it does matter to try to protect rational consumer relationships.

A small and simple to replace part (the latch for the dispenser drawer) broke on my EIFLW55HIW0 model washing machine. I contacted Electrolux expecting to be able to order the part. They referred me to their parts manual (which required going to the Frigidaire website). Unfortunately the part was not shown and I was told I would have to purchase the entire assembly. When I told the support person that I had no assembly that even looked like their parts diagram, they essentially said, well that is the parts diagram. There is a clearly labelled part number on the drawer assembly, but it does not match their parts diagram. In other words, although the model number is the same, the design has clearly been changed so that matching parts are no longer available. There is no part number for the part that is broken so apparently that was not considered a separate part.

I read a lot of reviews that stated when they called Electrolux, they were told to buy the extended service plan. I have new appliances under warranty and have had to call Electrolux on both the refrigerator and the dishwasher in the first six months. (this should tell you something about their product..) I was very disappointed both times that the next available appointment was 10 days out! This last time I called on because my ice-maker was not working. I waited the 10 days and a technician arrived to fix the problem. He switched out the pacemaker and left. The next day when I still did not have ice, I called to have them come back. They are still making me wait 10 days to get a technician out, even though they did not fix it right the first time! So do not worry about an extended warranty... just do not buy an Electrolux!

We bought this refrigerator (Model FGHT1846QF4) to replace a similar model we had before. The fridge is very noisy, much more than the previous one. The overall quality is poor, very light refrigerator that moves easily when opening the door. The customer service people were very nice but the manager was not sensitive to our complain. I do not recommend this product. I was very disappointed with both the product and the company.

The microwave turn tray was turning inside the microwave and hit the inside side and caused the microwave to never heat again. Technician said it was a bad built design and they have had numerous issues with this because Electrolux icon put a metal tray inside of the microwave where as usually its a glass tray. Called Electrolux to get a discount on replacing and told me they could not help me and mind you my whole home is Electrolux. Freezer, Refrigerator, Warming tray, 36 Range, 2 Dishwasher, Wine refrigerator and mini refrigerator and they could not help me. Bad customer service so I recommend never purchasing from Electrolux. They do not stand behind their product.

We have owned this Electrolux Wave Touch (electric) for now two years and experienced nothing but problems with the electronics. Every time we use self clean, something else fails. I expect a $2,500 range to be more than sufficient in reliability. After all, what good is a great range when on Thanksgiving day you have to explain to sixteen guest why you cant finish a holiday meal as the range top does not work after the bird is done? Heck, two service calls later and we are now canceling our Christmas celebration as it still is not corrected.Just say NO to the Wave Touch and I suspect the engineered quality is no better on the lesser models. FYI - calling Electrolux on a two year old unit, as suspected they could care less. Frigidaire Pro series side by side (made by Electrolux) at a year old took five service calls before they said replace it as we cant figure it out. Thats another NO to buy.

My wife and I purchased a Condo in Sept. 2016, as part of the sale the previous owner renovated the kitchen including all appliances. We filled out the warranty cards and sent them in. In April 2017 the microwave developed a problem, The service tech that Electrolux sent out (dispatcher with service company had very bad attitude) claimed it needs a new board. Now Im told the appliance was made in 2012 and parts are no longer available (although their rep is still trying to sell me an extended warranty). Although recently installed and warranty filed Electrolux say they cant repair and refuse to replace the unit. I am upset that the units were even sold and installed with that age on them but now the warranty isnt honored... They say the customer is their priority but not from my point of view. Will never buy or recommend an Electrolux or Frigidaire product again.

Five years ago I remodeled my kitchen. I was talked into the top of the line Electrolux icon line and paid the price for it! Now I am again paying the price for it. Where shall I start? Hmm lets go with the overpriced refrigerator that has now almost completely fallen apart. Every shelf made with plastic fittings has now broke. Shelves are now barely holding one, drawers dont roll and stick and again, plastic parts broken and cannot be repaired. Overpriced built-in convection/microwave. Now not working as I dont want to put an additional $500.00 to repair the thing. Id rather put the money towards something worth having. Oh, and this is the second time its been repaired. Built-in convection oven electrical panel has been replaced once. Im not holding my breath. Now this morning, two of the electrical units on my flat top built-in stove have an error indicator on them. Who knows what is wrong now! All I can say is seriously, 4/4 items being in disrepair in less than five years. Well, you do the math. Do not buy any Electrolux product.

The ice maker stopped working in the French door fridge, after 3 months. The fridge is now leaking water throughout unit, and onto the floor. I made 4 repair calls, and still no ice. Im not getting what I paid for. I had to take 4 days off work, to wait for repair the repairman, and the issue is still not resolved.

We love our new dishwasher! The various configurations all work well and the spray heads and the delicate wine glass holders are very special. We are even washing our precious Steuben glasses in the new washer. Not a streak in sight!

My husband and I purchased our Electrolux fridge last November 2014. We chose it because it has a fairly reasonable price compared to other competitors like Samsung and LG. It was our first time trying out this brand and we were not disappointed. Our fridge is almost 2 years old now and it did not give us any headache. It's very spacious and cools greatly. There were also ice trays included in the fridge so that's a plus. It's also very easy to clean and it has a very sleek design! Would recommend to others for sure!

Purchased Electrolux side x side refrigerator model EI26SS56GWO, s/n 4A82217631, new in 2008. Most expensive refrigerator I have ever purchased and the WORST! Issues: Motherboard just went out. Again! 3rd time in 5 years. 4 motherboards in 6 years if I choose to repair this again. Ice maker valve assembly has been replaced 4 times in 6 years. Freezer door handle cannot be secured, and thusly hangs loosely and sloppy. If my recollection is correct, I believe this unit was billed as the most quiet refrigerator ever when first released. Mine has had a loud hum since day one. Customer service, would be better served if called Customer non-service. The most uncaring do nothing customer service department I have ever encountered. BUYER BEWARE!!! I can provide more receipts when I locate them.

I believe we purchased the EFLS617SIW washer and received it in June 2016. Less than 3 months of use, a chunk of the seal tore off. We called a service technician from the alliance company and they were sending someone out to take a look. Once he arrived almost two weeks later, he was shocked at how big the tear was, said he couldnt believe I hadnt had more problems with it, but said customer service didnt put in an order for a seal so he was putting it in that day and would be back next week to install it.I was using the machine in the meantime because one, tiny drop would randomly run down the front of the washer so I put a towel under the washer just to be safe. Three weeks after that visit, the clean washer cycle was run at 4 am and my husband went to bed. I woke up at 7 am to cold water all over the floor (and our clean laundry which was on the floor) in our hallway. I cleaned up the water. 12 hours later I realized the subfloor under our new LVP flooring was swelling. Noon the next day I realized water was in our finished basement. Everywhere!In a panic, I called a restoration company who came out and realized watery had soaked into our bathroom floor, our bedroom, our kitchen subfloor, plus into the ceiling of the basement in two large sections of the basement, our basement bathroom, carpeting in two rooms in our basement, etc. It was soaking into the door frames of rooms and more.I called Electrolux and the woman I spoke with acted new, wouldnt let me speak with a supervisor stating all they would do is assign a complaint number since it is late Friday, and stated they have no emergency department I could speak with. She advised to contact the Risk Management Dept or someone would be contacting me in 2 to 4 business days. By the way, Risk Management does not have a direct line, Customer Service will have to transfer me. I have no idea how this will turn out but I am panicked they will not care. Meanwhile, our house is unlivable while we have 15 commercial drying machines and dehumidifiers in our house but we have to try to exist there.

We are very dissatisfied with our Electrolux Refrigerator as well as the customer service that Electrolux has provided to us. We first purchased Model # EI23BC55IS for the price of $3,199.95 on July 3, 2009 from Barrys Appliance in Bridgewater, NJ. Our salesman, Jason, talked us into buying this appliance by telling us that it was state of the art and would fit nicely into our newly remodeled kitchen since it was cabinet-depth. He told us how the icemaker in the door of French door type refrigerators worked well in this model.The appliance never worked as the book stated. It leaked water and delivered slushy melted ice. After several service calls, one of which was to replace the motherboard, Electrolux furnished us with a replacement refrigerator on 9/21/09. We had one service to this new appliance on another matter, but truthfully, it never produced ice the way the Use and Care Guide said it should. The guide states that it produces approximately nine pounds of ice every 24 hours, but we constantly ran out of ice with normal usage. We are a family of four so this never made sense to us. The bin never filled up within 24 hours with nobody using ice during that time. It also shoots ice away from glasses that are directly under and my family constantly complains about this as well.On July 7, 2012, we called Electrolux when the unit stopped producing ice altogether. We were, at first, told that since the appliance was no longer under warranty that Electrolux would not pay to service the appliance. We asked for a supervisor to review this decision since we were not satisfied and believe that this particular model is defective as the icemaker doesn’t work as the Use and Care Guide suggests it should. We were granted what we were told was a concession (Ref # **) and were informed that a service company would be contacting us.On July 12, we contacted Electrolux as nobody had contacted us to set up the service call. At this time, we spoke with Chiffon, who put the call on hold to set up a service call. A woman named Susan from Dan Mark Appliance set up a service for us. On July 14, Dan Mark technician Carlos came out. We were told by Carlos that a new icemaker was needed and that this would take 3 to 5 business days. After more than two weeks, Dan Mark finally sent another technician out on July 30. This Dan Mark technician told us that he was replacing the motherboard, not the icemaker, and that this should solve the problem. On August 1, we contacted Dan Mark to tell them that we had no ice. They promised to send another technician on August 6. On August 2, we received an automated call from Dan Mark that a technician would be out on August 3 between 8:00-11:00 AM, and although this was unexpected, one of us stayed home from work that morning in hopes that this matter would finally be taken care of and we would have ice for the rest of the summer. When the technician came out though, he told us that he needs to replace the icemaker motor and housing and upgrade the motherboard as well. We didn’t hear from anyone again until August 8 when Dan Mark called to set up a service call for August 11. On August 11, a Dan Mark technician came and replaced the icemaker motor but did not upgrade the motherboard as promised. He told us that there should be ice by evening. We placed yet another call to Dan Mark on 8/13 when the icemaker began dripping water and would only produce crushed ice. On August 15, with no confirmation call, one of us unexpectedly had to come home from work when a Dan Mark technician came to our home and telephoned that he was at our address. This technician told us that a new ice bin was needed and that he would order this and it would take a week.By August 15, with several lost hours at work so that we could be home for numerous service calls and no ice for much of the summer, we decided to contact Electrolux directly. We spoke with Tiana, giving her all the dates of service calls. She told us that she entered that information into the system. She could not offer us any other help at that time. We did not hear from Dan Mark again, and on August 27, we contacted Electrolux and spoke with Sade, who contacted Dan Mark and was told that they had ordered and received the ice bin and had tried to contact us several times and couldn’t, so they returned this part to Electrolux. We told Sade that we received no calls from Dan Mark during the time period of August 15-August 27 and requested that a different company service this appliance. Sade told us that new concession would be needed (**) and set up with Angela at Metro Factory to service this unit. Ironically, on August 28, Dan Mark contacted us to install the ice bin, but we told them that we had contacted Electrolux and were using another service company going forward. On August 29, Metro Factory technician Carl came out and was able to hook up the appliance to his computer (this was the first time a technician had done this) and told us the unit needed an upgraded motherboard. He noted that the limited ice in the bin was “melty” and stuck together. We told him that the unit was only producing crushed ice, and he mentioned that upgrading the board would take care of this problem. While he was there, he was asked if he serviced many of this particular Electrolux refrigerator model and he said, “Oh yes,” and always the icemaker. We were not surprised.On August 30, Metro Factory called to tell us that the technician could not come out until September 10, and we made an afternoon appointment for that date. When we didn’t receive a confirmation call the night before this service, as had been the practice of both Dan Mark and Metro Factory, we contacted Metro Factory on September 10 and were told that, indeed, they were not coming out since they had received no parts and that this was the manufacturer’s fault. We were even asked if we received any parts, which surprised us since we weren’t expecting parts to be delivered to us.On September 11, we contacted Electrolux once again and spoke with Charlene. Again, everything was explained from the beginning, and after being put on hold for 6 minutes, we were told that Metro Factory was not picking up and that she would call back once she contacted them. In the afternoon that day, Charlene called to tell us that Metro Factory did order parts and that we should expect to hear from them on September 14. She could not explain why the parts were taking so long or why Metro Factory asked us if we received them. We did not hear from Metro Factory on September 14. In fact, as of today, we have not heard from Metro Factory.We are writing this complaint in hopes that Electrolux will see that we are entitled to compensation and satisfaction that has been denied to us since purchasing the original refrigerator. We are requesting that our original purchase price of $3,199.95 be returned to us and that the appliance be picked up when we are able to replace it with another appliance of our choice. Be assured, it will not be an Electrolux appliance. We plan to never purchase an Electrolux product again. We have read other complaints and agree that there must be some engineering problem with these particular types of unit. Electrolux needs to recognize this defective model is hurting customer satisfaction for many families.

We bought the Electrolux refrigerator ew23cs70153 and also an oven and washer and dryer from PC Richards. Almost $8000-$10000 in product in 2010. They are around 3 1/2 years only. Like many I thought the design was European and sleek perfect for a modern kitchen. Kelly Ripa and marketing they sure spent a lot in!!! We will never buy Electrolux again!We began to have problems right away. LED screen letters some out on oven, round iron plates around burners got rusty on the stainless steel top of oven so had to toss, inside rack you cannot take out to clean the oven, when you push clean oven it blinks and sounds with a message saying take racks out and you hit the lever in the back does release it. No way to get it out. The decals on the front showing which way to turn the dials came off, when it comes on and ignites it makes a boom sound and feels like the oven is going to blow up. We are always worried and jump.I called Electrolux customer service and they sent multiple parts to replace however sometimes had to send up to 10 times for me to finally get the correct part. Very frustrating, I scheduled a repair guy to change the screen and parts. However to date things still are breaking and it was 2-3000 dollars in price. Then on the washer and dryer, the plate inside the dryer in the back from high heat turned black and if I dry any light clothes, it sticks to it and also black gets on the clothes in high heat mode, so I can only use the medium and low heat setting only. Its almost like it is so efficient they didnt think of the parts inside holding up. What a mess. Also the front door in plastic hasnt held up nice and and has gotten cloudy so had to call Electrolux to receive new doors. The overall outside of the unit hasnt held up nice either and we bought in white.And the latest frustration is the refrigerator. When we first bought it the first month the LED screen had one of the letters that went out and when this happens you have to replace the entire screen. Also the regular refrigerator side kept freezing up. The outside easily dings especially the sides of the unit. Electrolux sent us a brand new refrigerator 6 months after we bought the original one. However it didnt stop there. During a storm the power went out and the motor blew so we had to have repair guy come out again to replace motor. We put a surge protector on after that.The latest and last straw is the water line keeps freezing up in the door so we have to keep shutting it off to defrost and then it freezes up again. I cant use the filter water at all!!!! Come to find out after reading reviews many are having this same problem. So I called Electrolux to see if they would send a new door or do anything. They said since it is out of the year and 2 year warranty they cant do anything and they can send a door out for 400 dollars. We just cant believe itI just cant believe they wont do anything when this is a known problem with their design. I asked to speak to anyone higher up and they said there is no one to speak to. We have hit a brick wall. My husband and I just cant believe they would lose a customer over this. I never blog or do reviews but these Electrolux products have been a living hell for how much they are worth! Quality and durability not worth the high price. And the hours I have spent on repairs and calling customer service has to be over 40-50 hours by now. Im 7 months pregnant and we have to buy bottled water because we can use the refrigerator water. So now we have the hose taken out of the unit to use the water, see attached pic.

When I first bought the side by side Frigidaire Fridge, upon delivery the delivery guys dropped it, and broke the leveler. I called Home Depot, I wanted a replacement so that I wouldnt have problems later on, they would not replace it because I didnt call within 48 hrs, I missed it by 2 hrs. They did repair it. 11 months later it stopped cooling. I called HD, they scheduled a tech from a local company to come out to service it, two weeks go by and have not heard anything. I call HD and ask when they were going to come out, HD gives me the number to call the service co. I call, they said they cant get out for another week, OK fine. On the night before they were to come, they call me said it would be another week. They said they were really busy and couldnt come out to even see what was wrong with it and didnt know when they could. My guess is that warranty work is not a priority. I called HD, and asked if there was someone else who could service, they set up another company. Another week goes by, I hear nothing, I call HD, they give me the companys phone number and told me to call, they tell me I should be getting a call by the end of the day. However they will give me the number in case they dont. I asked if they had all the information or if I need a reference number for them? They said, No, I spoke to them and it is all set, they know all about it and they assured me they will take care of you. They didnt call, I call them the next day. I said to the owner, You should have been contacted by HD, they said that they gave you all the information about what needs to be done, he says, About what? I said, My fridge, Yeah I got a call but Im not doing it, I wont do any warranty work for Electrolux, they owe me money, he went on cursing, cursing and cursing at Electrolux that I had to cut him off and hang up. I call HD again, I say, I thought this was all set up with this company, also why they would Electrolux use a company who wont do warranty work and bad mouths them? They really need to find dealers who will support them. I would be embarrassed to send a customer to a company like that. HD looks up another company, another company and asked me to call them, I say, Wait a minute, first of all you wouldnt even know that the fridge is getting repaired, you call the service companies however you dont follow-up to see if it was actually fixed and that Im satisfied, I dont get that? Im the one that has to call you to tell you that Im having issues, you are relying on your customers to tell you. They said they would call the 3rd company. A week later, I call HD, no one has contacted me, they call the service company, and call me back, they tell me I should be getting a call by the end of the day. However they will give me their number in case they dont. I call them the next day, they said they would come out in two days, and they do. They determine it is a line leak, they said they dont do leak repairs. Im now 2 months into this with no fridge and $450.00 of spoiled food. I call HD, they said they would call Electrolux. Another week goes by, I call HD, they tell me that they are trying to get it replaced but Electrolux has to approve it. Another week goes by, HD calls me, Electrolux approved replacement because they couldnt get it fixed, we have to wait for the paperwork. Another week goes by, I get a call from Electrolux, they asked where I bought it, I ask why they needed that and said Home Depot, he said, Because we go back to the same company who you bought it from. Im thinking, you should have already known this, you have been talking to them and approved it. 2 more weeks go by, I dont hear anything, I call HD to see when it is going to be delivered, they have nothing in their system, they have to call me back, two days later I call HD, still cant find me in their system, HD conference calls Electrolux, Electrolux said they ordered it through Lowes because HD doesnt keep them in stock. Electrolux said I should have received a call by now from Lowes, Im sure they will call you in the next day. Another week goes by, I get a voicemail from Lowes, they want me to provide a receipt, they dont have it in stock it has to be special ordered. I call the Electrolux Corporate Supervisor who I had been talking to up until this time. Her voice mail kicks in, she is on vacation and leaves a phone number and message and to ask for a supervisor at that number. Im 3 months into this. I call the number and I told the Electrolux Rep on the phone I wanted to talk to the supervisor, she said, Ok, but first I need to update our system then I will transfer you, she ask me if it was a side by side, I said yes, she then said that, Lowes should be in contact with you, have they contacted you, I said, I wanted to talk to a supervisor, she went on and told me I need to call Lowes and that they will get it delivered. I asked for her supervisor again, she said, Sir Im telling you what you need to do, (Isnt it great when they TELL you what you need to do, instead of doing it for you).I said, You dont know the story, I already made contact with Lowes and it has all changed, thats why I want to talk to your supervisor, in fact I was told to talk to your supervisor, get me your supervisor, she said that it might take a minute, I said, I have been waiting for 3 months, whats another minute to me, let me talk to your supervisor, Ok sir one minute, she transfers me, the supervisor comes on, I tell her the story, (It is also noted in their system). She could care less, I said, I have been without a refrigerator for 3 months, how much time should a person have to wait? She immediately replied, in a condescending tone, Well I had to wait for things too, I asked her, What does that have to do with me? She said, Well sir, Im just saying... I respond, I could care less. I need a fridge. I said, Lowes wants a receipt before replacing the fridge, she said Yes, they need that.I said, They want a HD receipt? Yes they can request that, I explain that I bought it online and I didnt have it, she said, You have to have it to get a replacement. I said, You guys (Electrolux) already approved a replacement, you called Lowes and gave them a PO? She said it was out of her hands and that it was up to Lowes, You need to call Lowes. Throughout the call her tone was very condescending, as if she didnt want to help. I then asked for her supervisor, she said O.K. However if I wanted her to she would call Lowes while I was on the phone, I said, What is that going to do if you are telling me I have to have a receipt for them to have them order it through you? I asked for her supervisor again, she transfers me to a supervisor who I had already been working with, the one on vacation whose message said to call her. Why transfer a person when the person isnt in? This is just a small, very small account of what it takes before you get a replacement or even an answer. I still dont have a replacement, I have made numerous calls, promises broken, my father has even called. Im not even sure if proper training would be beneficial? Based on the fridge being a special order, best estimate to receive the replacement is 4 months. Thats if they dont need a receipt. And keep in mind, HD and Electrolux both have in their systems the broken fridges serial, model number and the date which it was purchased. Furthermore Electrolux Corporate has already approved a replacement and has given Lowes a P.O. number. One last thing, they want to charge me to Haul their broken refrigerator away. UPDATE 4/18:Another week goes by, Lowes tells me they are having a difficult time getting the correct information from Electrolux. I call Electrolux and talk to a different Corp. supervisor, someone in their “Escalation” department, she states that they should not have set this up with Lowes since I didn’t buy it from Lowes and now must go back to Home Depot. However they are also trying to find another retail store to take care of it? She said that my original supervisor I had worked with will call me the following Monday to update me. I get the call on Monday afternoon, the original Corp supervisor tells me that the replacement should never have been processed through Lowes, and that she has idea why it was given to Lowes. I told her that she new I bought it from HD and that I even questioned her on why they would use Lowes? She didn’t know, she said that replacement will be coming from a third party, A third party I asked, so its not coming from HD? She said it looks like its coming from one of our warehouses and we just need to find a delivery company? She said she would contact me once they have it ready to be delivered. Very close to 4 months now from when I first called. My question to Electrolux is this? How long should their customers have to wait to be taken care of, 10 days, 1 month, 3 months, 6 months, 8months and 1year? Please tell your customers, do you keep benchmark numbers, goals, do you track, do you care? Why do you not give apologies or be sympathetic? Also, since returns, damages, replacements, warranty work is part of doing business, why would you not use it to gain customer loyalty? This is what you do for a living. One last question to Electrolux, it’s not my job to do yours, or is it? My best guess to have a replacement is now 5 months.Update to follow.

Our Electrolux range now 4 years old has been plagued with problems. Wave control replaced twice, self-cleaning usage has twice fried the controls on back of range. We are being quoted $1200 in new parts plus labor to repair, money up front and no guarantee. Obviously we will be scrapping this piece of junk and buying another brand. Electrolux has now offered us 70% off another model but wont advise what model or price level. They really assume no responsibility for their products. We are also discussing the matter with a lawyer as both Electrolux and repair outlets are aware of the continuing problems but are taking responsibility for them. Our last technician also advised our range has a heat shield plate missing from it but that is my problem not theirs. I will also be contacting my home builder to advise them of our ongoing issues with Electrolux products.

This double wall oven (EI27EW45JS) has many problems and does not work properly. Temperature controls are out of sink. Overheating in upper stove with discoloration of finish, lower oven is not getting the required heat. Bread proof is not holding temp at 100 degrees and overheats. No help from manufacturer after more than 1 hour on the phone talking to 5 different people.

We had raised an request for Installation, on 22nd Feb. When the representative came to our home on the same day, Since there was no electric power, he showed us the usage of it, but we have not switched on it. He also given his contact number to call if any help is required and the request been closed. We had tried to switch-on it once we got power supply, but we are unable to switched on the microwave oven, call the representative he ignored our call, and the next day 23rd Feb, we repeatedly called him, he did not picked the call or returned to the call.I made another request on 23rd Afternoon to customer care, request number **, no one has came till 27th Feb, hence we made another call to the customer care to check the status, and the executive given us another request number and they had cancelled our previous request. Till now we have been just waiting for the executive to come and do installation. Worst customer care service, never seen such so far. Learned not to buy any Electrolux products any more.

Purchased a pair of top of model laundry machine (EWFLS70JSS and EWMGD70JSS for 2900). Gasket was lumpy, color between the two unit was not matching. Dealer told me to contact manufacturer as the issue is caused during manufacturing process. Indeed, its obvious that something went wrong in the factory as model numbers were correct. Contacted Electrolux multiple times and they only agreed to exchange the rubber gasket. The color issue is cosmetic and theyre not responsible for it. Neither dealer nor manufacturer took ownership and each time I get the pass the buck response. Electrolux does not stand behind its defective products, only because it wasnt a functional issue. Im at a substantial loss right now, I paid full price to get lemons. Electrolux offers no help or support to customers. Because of this issue I had to waste numerous hours with customer service and issue still unresolved. The company is not even inclined to assist. Whats even more disappointing is that Electrolux has incomplete record of services. A technician came to diagnose the problems and agreed with the issues with the gasket and color differences. Now the gasket problem is related to the washer, but the service record stated that the repairer came in for the dryer. I will need to take another few days off from work for another diagnostic visit and then subsequent repairs. Electrolux doesnt recognize that the issue started with their manufacturing and had the laundry pair that I got been perfect I couldnt have saved many hours of time on the phone with them and I didnt have to forgo my income to stay home for their repair. Its very obvious that Electrolux doesnt care about us consumers as long as they make the sales. Avoid this brand, you dont get what you paid for. I completely lost confidence in this brand. I know it sounds ridiculous what happened to me, but I want to share my experience with other consumers and hopefully help them make an informed purchase decision.

Do not buy Electrolux period. The worst quality of materials used and shared as like they are the best. Less than two years the microwave doesnt work, refrigerator has all plastic from doors is getting powders out. When called for help was denied every time. Please buy perhaps the cheapest brand possible but never never buy Electrolux. They should be ashamed and I do they do manufacture with better materials but again I will never recommend or buys such a ** brand.

We purchased Electrolux dishwasher, electric range, and fridge; have had for 4 years. First the ice maker handle broke. I ordered one from Electrolux thinking it was out of warranty. Later I found we had purchased extended warranty. By this time, the digital display on the range was not working so we called for service repair. We purchased from Lowes so their service company was A&E. They came, looked at the stove, and said they ordered a control module which I disagreed with. I said it needed the clock display module, but who was I to argue because I am not an appliance repair person, but I am a General Motors and Subaru master technician. I discussed with the service person that I had already paid for and installed a new ice maker control module not realizing it was still under warranty. So I proposed to him, “You order me a new ice module as I still have the old broken one to turn in under warranty. You can tell your company you replaced it. If you like, just leave the new module with me because if it’s broken this soon it’s bound to break again.” So the parts come and so does a different repair person. He gives me the ice module and then shows me the control board which I tell him is not the right part, but he says he is going to install it anyway. He tells me he has never worked on an Electrolux. To make long story short, he broke my cook top, had to order a new cook top, and he also ordered the clock module that I knew was the problem. They never did get the cook top mounted correctly and now my icemaker is broken again. The water and ice will not shut off, so I get the new ice module and install it...It’s junk right out of the box. I called Electrolux; they could care less...DO NOT BUY THESE APPLIANCES.

We purchased a Frigidaire side by side less than 2 years ago. Yes, I understand it is out of warranty, but when it caught on fire this weekend at 10 at night, I called a repairman to come look at it. Our model is FFHS2611LB4. We were informed that the water line was not sealed correctly at the factory. Also, the access hole is directly over the relay overload. I spent over $200 for the repair which is not much considering what could have happened if we were not home. Just got off the phone with customer service and of course they will not do anything. Was offering to give us 1/2 off on parts. That doesnt really help when it has already been fixed. I will not buy this brand again. Faulty merchandise and poor customer relations.

Theres no minus five stars rating for this brand. If not I will rate it minus 3. Is the worst buy I done in my life with 2 visit from a repair company and is broken again. Government needs to start regulating this guys. You pay thousands for a fridge and in just a few months is broken, is not fair for us the consumers.

I purchased an extended service agreement on my washer, waste of time and money. It has been 3 weeks and my washing machine is still broken and leaks. I finally had the service come back today to repair the pump, but after he left I ran a load and my whole laundry room was flooded. When I called Electrolux the customer service representative asked me what the problem was after I explained the whole situation, he didnt think the water leaking from the machine was an issue for them to deal with. Not to mention waiting 3 weeks for my washer to be fix the amount of mold that grew inside by the motor and pump was ridiculous, especially when I asked the technician on his original visit to please open the machine to remove broken pump and that I could clean it all out.Instead today when the machine was open water came pouring out that had been sitting in there for 3 weeks! Today is Monday and it has been 3 weeks since I called for repair, still cant use my washer, and was given an 8am-5pm time slot on Friday! So ridiculous! I have spoken to supervisors and have gotten nowhere. I will never buy another Electrolux product again! Im done dealing with them, they will now be hearing from my lawyer.

My Stove has been broken since Thanksgivings and I was suppose to get a new stove or a settlement according to my contract. I have made numerous call and have been given the complete runaround, such-as They sent the paperwork to the wrong department. The technician from Fleet appliance didnt contact the right department so that you could get a new appliance. We have to resubmit the paperwork that could take up to 7 to 10 business day. Well it is Christmas now and my family still doesnt have a working stove. I will have to contact my attorney because Electrolux is in clear violation of their contract. I will never buy another Frigidaire product or take an extended warranty with Electrolux. William **.

COUNTER DEEP 3 DOOR WITH ICE IN DOOR - We have had this unit 4 years and had problems with the ice maker right away. This was repaired and works marginally but we have learned to live with it. Just recently in the freezer and ice unit we have had a rust issue. In the freezer the racks and the tracks are rusting and in the ice area a piece of metal in the unit is rusting and showing up in our ice. If you have this problem dont worry about any help from Electrolux. Even though this is the top of the line they WILL NOT be there for you. Even if this would have happened the first year there is no warranty coverage for this. So much for, You get what you pay for. We paid dearly and got sub par product.

Electrolux Refrigerator Model EI26SS55GB0 - I purchased this refrigerator in September 2009. The refrigerator showed problems after I purchased the unit. The main first problem observed was the freezer and refrigerator temperatures were wondering. The digital display also had elements that burned out. The unit was out of the manufacturers warranty when this occurred. I had Sears come over to diagnose the unit and they said it was the interface board. This was in 2012 so based on other posts about their refrigerators I guess comparatively speaking I was doing pretty good. Anyway one month after the new interface board was installed the system started to wander in temperature again and would not stabilize. The Sears technician again came over and replaced the same board at additional expense. The display elements are still not working properly. The segments look like they are getting ready to burn out. We turn off the display to save this part.Now about a month ago the ice dispenser quit working. The issue appears to be the main board which is very expensive to replace. I called Electrolux and they offered me 10% off of the part; Really!!! The board is over $300. I have a friend who owns an appliance store. He told me that he has dropped the Electrolux line. I asked him why. He said when he sold their products he had a ton of circuit board problems. In fact he has a customer that has a similar problem that I had; the temperature wondering. He told me that his customer had a technician out 3-times to change out the board(s). Finally the third time appears to have fixed it however the previous times it went down - the food rotted in the unit and now has a smell that she cant get rid of. My friend is going to swap out the unit with another brand b/c he feels so bad.Anyway bottom line - refrigerators should last much longer than this. I was told Electrolux was a top notch product; NOT!!! Please stay far, far away from this brand. Youll do yourself a favor and avoid MUCH grief!!!

Bought a kitchen full of Electrolux Products. Ice maker in frig has never work and 6 repair visits that has not changed. Drawer Frig has had the wire harness to the control panel replaced twice. Dishwasher has stopped working 3 times and all the program lights flash. Turning the power off for a day will reset the control panel for awhile. Am sure that wont work forever. Electrolux knows their ice maker design is bad. How many upgrade kits does it take to figure that out? The repair man that Elextrolux sends is never on time. Today he was going to be here between 10:00 and 2:00, arrived at 4:30. Products and service are terrible. When you contact Electrolux for warranty service, they ask you to take a survey and give ratings. If you checked the box to have Electrolux contact you, dont wait too long, they wont be calling. Do yourself a favor and buy another brand.

Purchased second most expensive dryer from Electrolux’s assortment. Less than 10 months the dryer started making a terrible sound. A technician came out twice unable to fix. Essentially requiring to replace all internal parts. Electrolux customer service department is filled with incompetent individuals that do not understand the meaning of customer service. Each person I spoke with, were not solution oriented or the slightest bit empathetic to the issue(s) at hand. I emailed the head of appliances in North America (Alan Shaw) in hopes he could have an individual or team to assist with the issue. I was contacted by a horrendously rude woman (Rita **) who was curt and not once apologized for the inconvenience. She offered a 20% discount on an extended warranty. Since then I emailed the CEO of all Electrolux worldwide and have very little confidence he or anyone else in company will be accommodating or offer any resemblance of customer service. DO NOT BUY ELECTROLUX PRODUCTS.

Cleaning issues with my Electrolux Icon dishwasher go back to just a few months after we purchased our home in June, 2015. There have been drainage problems and leakage problems, but the most consistent problem has been the fact that the top rack does not clean. Three authorized Electrolux licensed companies have worked on the dishwasher. Every part on the dishwasher has been replaced. Ive purchased countless cleaning products recommended by the technicians and the problem has not been solved. The top quarter of the dishwasher does not rinse clean and there is always food standing in the bottom of the machine (causing a terrible odor - one technician told me to rinse and wipe by hand - I have never had to do that before). I have requested a copy of my service record but was told that it was not available to me but that the technicians have all the information. The wrong part has been ordered twice (or just the wrong one sent... no one is quite sure) which means I have been confined to my have home twice in the past two weeks with no work done on the machine. Last month a technician said he just didnt know what else could be done, but when I told Customer Service this they said the technician hadnt put this in writing. Apparently there is a procedure that must be followed to get a replacement review for a product that cannot be fixed and it must be initiated by a technician. All this is in the notes that the CS reps says he is adding to my file, but I have very little faith in that. I get a different person each service call and they always want to try one more thing! I did purchase an extended service contract last year so I am not out any money at this time (although I paid over $400 after the warranty was up and my builder paid about the same), but I have devoted a tremendous amount of time and energy trying to get this fixed. My contract is up in July and I told Customer Service that I fully expected this to be resolved before then and not dragged out so that my contract expires before it is settled. I have four boxes of unusable parts being stored at my house. Electrolux could have bought me two new dishwashers for the amount of parts and labor that have been wasted on this machine. I have tried to be patient with this situation, but I have been tested to the limits and want some results.

The sealed unit developed a leak after 4 years. Had service company reclaim and inject leak freeze into unit and recharged. 6 months later same problem-unable to fix leak in the wall of unit anymore. I asked the tech if this was unusual. Tech says yes, but this brand typically only lasts 8 years anyway! 4 years and $2400.00 later, hauled away to the junk yard.

We purchased 6 appliances all Electrolux. We had 2 issues with the microwave door repaired under warranty. The fridge however is a completely different story that never ends. It has been 3 years of repairs and replacement parts but the worst of it all was when one day I dispensed water and ice from the fridge door and while drinking I choked on something. Fortunately for me my husband was here to assist me in dislodging it, and it turned out to be a piece of styrofoam dispensed from the ice maker. I was able to spit it into the sink in bewilderment. We inspected the bin and were perplexed as to where it had come from. After that 3 more pieces of styrofoam were dispensed at different times. We kept inspecting the bin and found a large plastic piece and some wires wrapped around the auger. Many dollars have gone into this ice/water dispenser, mother board, display board and now this styrofoam and choking. Stay very clear from Electrolux. Im sorry we chose this brand just for the induction. The freezer in the bottom we cannot turn off, and the seal around the freezer door does not meet up with the frame leaving the cold air to escape leaving me without a frost FREE freezer and fluctuating temperatures. At times the warm alarm will sound alerting us that the freezer has gone warm and then we need to cut the power on then off to reset it and throw food out that thawed. Now we throw good money after bad, and to add a serious choking incident into the mix is unthinkable. This complaint could be a whole lot different if my husband wasnt at home to help me with a piece of styrofoam. To think a refrigerator is a danger in your home!!!

The refrigerator stopped cooling. I registered a complaint (ref no PTNA 2210110036, dated 8 Oct 2011). The delay in attending to the complaint resulted in leakage of oil. I was later advised to get the compressor changed as oil change cannot be done. Even after compressor change, the refrigerator was not working and was taken to ASC and returned the unit with drilling in the back to do the work.How and with whose permission the drilling is being done? Is this the standard of repairing the refrigerator? Why should I go for legal proceeding against Electrolux under Indian Penal Court Section 420, 120B?