I had a horrible experience with Electrolux, refrigerator, dishwasher, stoves, ovens. Their service is terrible. Do not buy anything from this company. I’ve had trouble with all their appliances. Lately I even tried to buy a filter for my fridge and they couldn’t ship it. It never came in the mail. Terrible.

Cheap material and poor technical support. I had 2 refrigerators replaced and 5 repairs on the 2nd one, all within 6 months!! Waiting on delivery of the 3rd replacement refrigerator! Very poor customer service, do not think about convenience of consumer. All the repairs and replacements done only during work hours with no specific time range! So to take a full day off from work for every visit was extremely difficult.Updated on 05/16/2017: I previously told that Electrolux is trying to replace my refrigerator for the 2nd time within 6 months, to add to that situation, the 3rd refrigerator that was delivered today also had damage on its external body - as shown by the delivery person himself after opening the package in front of me. Now wasting another day of my work time, for them to deliver again another refrigerator, FYI THIS WILL BE MY 4TH REFRIGERATOR THAT ARRIVED AT MY DOOR! I really need some help here!!

UPDATE: the company finally sent me the replacement gasket and the washing machine was repaired.

My wife and I bought a brand new home, with brand new Electrolux appliances 2 years ago. EVERY Electrolux appliance we bought has had major problems within the first 18 months, and continues to break. The following all happened within the first 18 months of owning the appliances, and with fairly light use. The microwave simply stopped working. The control panel went black and would not response. We paid nearly $1000 for parts and labor to fix it (as this happened just barely after the warranty expired). 6 months later, the same thing happened. No support or coverage, although the technician was quite insistent that he never sees problems with these appliances and that we buy an extended warranty from him, which we did not.The refrigerator door handle became very loose. $90 repair bill. Technician was again quite insistent that he never sees problems with these appliances and that we buy an extended warranty from him, which we did not. About a month later, the freezer drawer handle became very loose. $90 repair bill. The technician was quite insistent that we buy an extended warranty from him. We did not. The Oven stopped working. Simply no heat. Everything looked like it was working, but there would be no heat. $540 repair bill. The technician once again claimed that these appliances almost never have any issues, and was quite insistent that we buy an extended warranty from him. We did not. The dishwasher top rack continues to break loose from its rollers, requiring everything be removed, including unscrewing the brackets for the top rack, and remounting it. This is a very poor design, and seems to be a very common problem on this model. The stove top knobs have all broken loose, and the stove top ignition has stopped working several times. You may be thinking that we must really be rough on our appliances. No.. We barely use them. Our kids have moved away and it is just my wife and I. We are gentle with them, and try to be very careful, especially with what now seems to be extremely fragile workmanship. We have owned several homes and many, many kitchen appliances... We have never had any issues (even when all of our kids were at home and the appliances saw much greater use). Electrolux is without question the very worst. You may be asking why we dont replace them, instead of repairing them. Good question, and we probably will. Of course the cabinets were designed around these appliances, and they all match aesthetically, which is a big part of the reason.

Worst customer service, next to Fiat Corp, at least. On hold for 55 minutes waiting for a supervisor whom the customer service rep initially refused to get and then the supervisor refused to talk to me. I managed to call on a different phone and a helpful rep got me a supervisor in 8 minutes! Bottom line, my 2 month old Electrolux dishwasher has a plate rack that routinely collapses. After breaking several plates I decided to call for repair. They wanted me to troubleshoot, which I refused since I have moved nothing since getting the unit. The supervisor then informs me that I will be charged for the service call since the racks that hold the plates vertical are considered cosmetic and not functional and therefore not covered? Really? I dont need those racks to have my dishes cleaned? And apparently there are no actual lists of cosmetic and functional parts. It’s all arbitrary and based on what the company wants. Never another Electrolux or Frigidaire for me!

I will never own anything again that Electrolux has anything to do with! They have replaced my oven 3 times, my dishwasher 4 times, worked on my warming draw twice and my microwave went out right after warranty went out. Oven liner warped & porcelain popped in places. Dishwasher leaked twice & the door seal messed up. Its messed up again. The liner of oven is warped again, the seal on dishwasher is messed up again. There should definitely be a recall on these things. Electrolux did extend the warranties on them, but theyre out now. They said at one time they would exchange them for Frigidaire, but then they reneged. They were not cheap.

A small and simple to replace part (the latch for the dispenser drawer) broke on my EIFLW55HIW0 model washing machine. I contacted Electrolux expecting to be able to order the part. They referred me to their parts manual (which required going to the Frigidaire website). Unfortunately the part was not shown and I was told I would have to purchase the entire assembly. When I told the support person that I had no assembly that even looked like their parts diagram, they essentially said, well that is the parts diagram. There is a clearly labelled part number on the drawer assembly, but it does not match their parts diagram. In other words, although the model number is the same, the design has clearly been changed so that matching parts are no longer available. There is no part number for the part that is broken so apparently that was not considered a separate part.

ELECTROLUX IQ Touch Top Control Dishwasher #EI24ID50QS - Purchased in August 2014, our Electrolux dishwasher immediately malfunctioned. The dishwasher drains intermittently and it displays an unrecognizable error code (iFo) which causes operation failure. By Jan 2015, weve had four separate manufacturer service calls and theyve yet to resolve the problem. With a lack of respect for their customers time and inconvenience, Electrolux refuses take responsibility, neither refund or replace their faulty product.

Electrolux has sent out their repair service 8+ times. Each time the service tech. calls in to Electrolux support to find out what to do. They are unable to get below 40F. Lots of spoiled food. Have to be there each time, 4 hour window. Have to empty out fridge each time. Now Electrolux is sending a different service company and replacing parts the other service co. already replaced. They are coming for 2nd time. The customer service contacts at Electrolux are unhelpful and will not give me someone to talk to who can actually do something.

I have a microwave that has a broken door. I have an extended warranty and have been back and forth with Electrolux trying to get the door repaired or the microwave repaired for almost 4 months already. Ive been assigned 3 different authorized service providers that did absolutely nothing but make me take days off from work for nothing. The corporate sector has done nothing to help.

Purchased an extended warranty from Electrolux. Washing machine broke within 5 years of purchase. Repairman recommends replace machine. Customer service by Electrolux is a nightmare. They stonewall, and will not do anything; wont replace, nor will they authorize repair. We have been without a washer for over a week since repair estimate was submitted, by their repairman. Have lost all confidence in their product and their support. The support people are not helpful at all, every time you get on the phone you need to start from the beginning, incorrect information is put into the system. It is just really bad. It is as if they want you to stop buying their products.

Love love love my stove and oven. Would buy again and again. No sticking on glass top and oven bakes and cleans like a dream. Best oven and stove I have ever owned and worth every penny vs glass top stove.

Purchased a matching refrigerator and freezer units with a trim kit for our newly built home. Prior to installing these units, both were plugged in to ensure they worked properly. The freezer did work without issue, however the refrigerator (after three services) still doesnt hold a temperature under 70 degrees. We asked for a replacement from the company we purchased it from (Jetson of Stuart Florida) and was told that the manufacture would not authorize a replacement because the unit could not be classified as unrepairable. Called the manufacture, and was told that they had no record of any service on the refrigerator. After the manufacture called the service department at Jetsons, and discovered no service call history was forwarded to the manufacture, all that could be done was another service call had to be set up. (Runaround, runaround). Of course a technician will get the unit to work for a few hours and again it will fail, and this merry-go-round will continue. I am out $2,000 and no working refrigerator. Buyer be aware, every seller of appliances must follow the manufacture replacement policies. Once you take delivery you are stuck.

We had our kitchen remodeled five years ago. Right off the bat the refrigerator started acting up. After several service calls we received a check for our purchase price. Thank goodness we got the extended warranty. Next the microwave door handle came off. They came out and replaced it. Unfortunately, it has happened again, our warranty is over so we will be purchasing a new microwave. Not an Electrolux. Our dishwasher door was malfunctioning. The service rep told the warranty people that it was non repairable. The piece that needed to be replaced was a small plastic piece that he said they couldn’t get to replace. He also said that we must have been responsible for it breaking so they would not replace the dishwasher. Another interesting note is that every technician that came here remarked at what horrible appliances Electrolux are. Wish I had known that.

We got all Electrolux appliances for our new house. First the washer door came broken so it wouldnt close. They almost refused to fix it because I called them 2 months after it was delivered. We moved in after 3 months of closing the house because our appliances took so long to come and they all came on different days and then installing them took time. Anyway they fixed the door and then it started leaking causing water damaged down to the main floor. This was within 1 year.The stoves motherboard is not working anymore so we cant make use of the oven. The stove top is gas so at least that works. This happened within a year as well but we called one day after the 1 yr warranty expired so of course they wont fix it. Now 2 yrs later the otr is not working. Theres no power in it. Dont know what happened. Basically, dont buy electrolux!

I purchased a 48-in duel fuel range in 2009. The range was not properly wired, and I have had nothing but problems. My range was actually built by Dacor but that is not the problem. The problem is Electrolux. I have made numerous calls to Electrolux to ask for assistance, request diagnosis of problems, and to try to locate repairmen. Nothing. I finally found a local repairman who has beaten a path to my house from his shop. The latest problem is a circuit board that controls the small oven. That oven inadvertently switches to broil during baking and needless to say, I burns food to a crisp. The repairman has called Electrolux, Electrolux acknowledges the problem because it has happened numerous other times to other people. It is an Electrolux problem, and Electrolux still will not warrant that part which is costly. I have never been offered an extended warranty on my range, but if I were, I would certainly collect all the costs associated with this piece of equipment and get rid of it. Viking or Wolf would certainly be better than the inefficient products Electrolux puts out. Buy Electrolux at your own risk.

We bought a Frigidaire refrigerator back in June, 2018. In August 1st, the refrigerator started to act up and stop making any ice or throwing any water. Since it is still under the first year warranty covered by the company, I called Electrolux to have this issue fixed. They have sent five repairs technician from two different service companies to fix this issue and have not fix this yet. Every time a new technician comes to diagnose it, they have to order a part. They have replaced so many parts and still not fixed yet. After three months waiting for technicians and parts to come, I request Electrolux to replace the unit and they rejected the request. They told me that they cant replace it until a technician tells them its non-fixable (the technician will never tell them its non-fixable because hes making money every time he comes to diagnose/repair it). In the meantime, we cant use our product after we paid so much. Electrolux does not stand up for their products, they will have you on and on until you give up and suck it up or until the warranty expires so the problem can be on you.

People be aware before buying Electrolux product. Very bad service I have ever seen. The customer service people are very rude. They dont want to listen the customers problem. Even they dont give any guarantee when you will receive the product when you are giving the product to the allotted engineer for servicing. Even you dont know you will get your product back or not. I am facing that problem with my microwave. Even the quality of servicing is very bad. They will take lot of money and after servicing within two days you will face the same problem. The customer care wont take any complain. They are really really very rude. I hate Electrolux.

We bought the refrigerator in July of 2014 New from Lowes. Immediately we had to place a claim for uneven doors. 1 year later after warranty had expired. All the rear panel from the refrigerator side was entirely cracked. The representative refused to do anything because the units warranty had already expired. Last Night my wife opened the refrigerator door and a lot of white smoke came out. She open the freezer and the entire upper door and ice unit were melted and black. It caught on fire. We quickly disconnected it from power. We are in the process of putting a claim to Electrolux.

I bought a new Electrolux refrigerator from a high end appliance store in 2013. Some reviews indicated problems with the ice maker, but I was assured they were fixed. It has never worked properly and now the freezer has stopped working. The ice maker is frozen shut and is leaking inside the refrigerator. Recently the temperature was fluctuating and ran high. I lost some food due to spoilage. Based on the other reviewers it would be a waste of time and money to call for service. I am highly disgusted and will never buy another Electrolux product. That includes Frigidaire as Electrolux owns that company.

I purchased a brand new home with all Electrolux appliances. After just my 3rd load of clothes that I did it turns out that the brand new Electrolux washing machine started to overrun and continue to fill without stopping! I’m so glad I was home otherwise the whole house would of been flooded. I got somewhat lucky that I was able to turn it off in time and the damage was a few hundred dollars. After I had the builder and service person take all the necessary pictures to prove the defect Electrolux didn’t care and refused to reimburse me for my losses. This is why I’m writing this because they should know people are a lot smarter than they think and this will cause people to look elsewhere. They also own Frigidaire so another brand that they will lose on, all it take is word of mouth and the truth will eventually come out. All they care about is money and deception.

Memorial Day weekend and its raining so I decide to get some writing done. Then the refrigerator starts Beeping and Beeping and Beeping and its still beeping and the mute button doesnt work. Its been beeping incessantly for hours. I dont want my food to spoil, so I cant turn it off. Save yourself the frustration and not buy this refrigerator.

My microwave works ok but the convection oven takes longer than my regular oven. The grill isnt as good as my broiler, the touch pads dont always work. I had to wait for delivery then I had 3 weeks for repairs to be done and it wasnt any better. It costs so much more. I expected a much better product.

Three years ago I purchased a French door refrigerator from Sears but was manufactured by Electrolux. Immediately we noticed the ice maker did not supply enough ice. Sears came out and replaced icemaker three times. Still does not supply enough ice but you get tired of appointments and meeting repairmen to make the same repairs over and over again. The last repairman said this was a common problem with the refrigerator I have. Last weekend I pulled open the freezer drawer and it fell apart. After spending an hour to make it functional I decided it was time to replace it. So this week I purchased another new refrigerator. One NOT manufactured by Electrolux.

I bought a front loader washer in February 2016, my Front loader is now having issues (April 2017). The door will not unlock and the washer was in a middle of washing a load with 8 min left. I cant get it to finish the wash or unlock the door. I unplugged it and tried resetting it by hitting the cancel button like the customer service rep asked me to do and still nothing. I called the Electrolux service dept. and it will take 4 days to even send someone out, plus had to pay $125 service fee upfront just to even get on the waiting list for repair. That lets me know their product is a piece of crap. Never again will I spend my money on their product. Anyone reading this DO NOT BUY ELECTROLUX.

I purchased my Electrolux french door refrigerator from sears in 2015 and have had problems ever since. It does not keep as cold as it should and randomly stops cooling. The thermometer on the door shows a constant 34 but a thermometer placed on the shelf shows approx 48 depending on the location in the fridge. Then randomly every couple months or so the high temp alarm will go off and the fridge gets warm. Technicians have replaced control boards and tested everything but cannot figure it out. Best they can tell the evaporator is freezing up but they dont know why. We have a mini fridge in our kitchen to keep our dairy and other delicate groceries in. Thats just sad, we trust the $100 fridge but cant trust the $2500 one.

Ordered a new fridge freezer from Electrolux and expected delivery tomorrow. Unfortunately they have invoiced my supplier and lost my fridge so no new fridge freezer tomorrow! I telephoned Electrolux customer services... and waited... and waited... and waited. After over 10 minutes I decided too many people must be complaining about their dreadful service so I gave up, hung up and phoned my supplier to cancel. I have now ordered a fridge freezer from an alternative supplier... Electrolux? Never again!!

DON’T EVER BUY ELECTROLUX APPLIANCES! September 2015 is when we purchased a new Electrolux dishwasher to replace our very old dishwasher probably over 30 years old. Never had a problem with the old dishwasher. It served its purpose but could not run anymore. We were excited to buy a new dishwasher hoping that it would sanitize and clean dishes better. Since we got the new Electrolux dishwasher in September 2015, it has broken down 6 times. Also does not clean well and I rinse everything before I place in dishwasher. It’s only 2.5 years old. Called Electrolux over 20 times getting it repaired and begging them to replace the dishwasher because we were sold a lemon. Every time they denied replacing it. There are a few inconsiderate rude Electrolux agents that I talked to and lied to me. I have been lied to many times by Electrolux agents and they keep their stories straight. I record everything; calls, notes, confirmation numbers. Horrible customer service!

Filed a claim against extended warranty - 4 months ago. Let me caveat by saying telephone customer service personnel (front line) very helpful or seem to be. I have been trying to obtain a glass cooktop. To date... 6 AUG 15... unsuccessful after 3 shipped broken and 1 shipped with incorrectly installed securing brackets. I reside in Hawaii so shipping is a factor. However, Electrolux managed to ship the stove here for sale so I feel they should be able to provide the same service and parts availability. I have opened email dialogue with Electrolux with no result other than a thank you for notifying them of my situation. The unit was manufactured and purchased in 2013 and I have had nothing but trouble with it since. HELP PLEASE!!!

I purchased an expensive fridge from Electrolux. The ice maker never worked. The repair people came out countless times. Repair people told me the ice maker is unfixable. I paid for an extended warranty being told that I could get a replacement for my fridge if it broke down 3 times within the year. When the break downs continued, the repairman told me that they are not allowed to report the appliance irreparable & that they are obligated to continue to try to repair it even though that is not possible. Electrolux basically never has any intention of honoring a warranty with a new appliance. It is all a big scam to get you to pay more money & them not be on the hook for a bad product. Very disappointing from a supposed high end appliance company. The customer service there is a joke and will be so frustrating to deal with. You will want to throw your fridge out the window. They will lie to you point blank about multiple things. Too long of a list to name. FYI my fridge has been the subject of a class action because it has been proven this ice maker is bunk and does not work. But under the class action of course you get nothing -- like $100. Nothing compared to the aggravation or the cost of a new fridge.

Upright freezer 1 and a half years old model ffvu17f4qwa quit working for no reason. Lost all my meat worth roughly 1500.00 and a big bloody stinky mess to clean up. When contacted Leons in Orillia they said they were sorry and no compensation for anything. Went back to old chest freezer that is still working. Never another Electrolux in my house. Would have a least have liked a phone call.

We purchased an above the stove Electrolux microwave/convection oven several years ago with the understanding that this was a good solid quality brand. We did not get an extended warranty. Almost immediately after the original warranty ended, it stopped heating. It was too costly to repair - we spent a couple hundred dollars on it and ended up just getting a new one. Same model but with the extended warranty. Glad we did, but after 4 service calls and it still doesnt turn on consistently, I will NEVER PURCHASE AN ELECTROLUX APPLIANCE AGAIN. BEWARE OF THIS BRAND. Im sick and tired of taking time off work for a service call and then within a couple of weeks it stops working again.

We bought dishwasher and in first 30 days we had Error Code 11 pop up and dishwasher wouldnt start. We bought from Nebraska Furniture Mart and they sent a gentleman out to look at it. He stated it wasnt draining properly and the hose needed to be higher. Less than a year later, just after warranty ran out, it did it again. Electrolux then stated we had to pay for repairs. We had tech come out and charge us for call and stated it could be two parts, the control board or drain valve. We replaced both and it still didnt work. After spending over $1000.00 on this dishwasher and several hundreds of dollars later, we are trashing it and buying a different brand. NEVER buy this product. They dont stand behind them and paying that much for a dishwasher that only lasted 1 year is ridiculous!

We remodeled the kitchen two years ago. Since that time, we have had expensive service calls on our Electrolux wall oven, slide-in range/oven, and washer and dryer. Now, the microwave is on the blink (I have to lightly touch the start button to get it to go). And this evening, its the clothes dryer which is stuck in the pause mode and wont move! We bought seven Electrolux appliances, thinking we had the best on the market. We are now totally convinced of our stupidity! This brand is junk! We have spent hundreds of dollars in repairs and are totally disgusted with this brand.

We bought an Electrolux washing machine, front loader, almost a year ago. It started leaking 11 months into our ownership. Three calls later to Electrolux, we now have had multiple parts replaced and even the motor replaced. Now the technician is telling us that he has to again replace the same part he replaced a month ago. Its complete garbage! A total lemon! Never buy!!

We purchased this expensive refrigerator in January of 2014. The in freezer ice maker does not stop working even when the ice bin is full. When opening the freezer drawer the ice cubes get knocked off into the back of the freezer and when the drawer is closed the drawer gets knocked off. The drawer slides and the drawer will not close properly and is difficult to correct. The plastic fascia on the freezer door cracked and Electrolux will not offer any compensation to repair this manufacturing defect because it happened two months after the year warranty.

My husband and I have had nothing but problems with our Electrolux refrigerator. We have had the ice maker serviced numerous times. Now it’s out of warranty and have paid 800 dollars to fix something that Electrolux knew could not be fixed. Now Electrolux won’t help us on a refrigerator that we bought for 3700 dollars. Electrolux won’t help us at all. Electrolux is a terrible company when it comes to customer service and Electrolux does not stand by their product. Electrolux need to understand if you piss off consumer we will stop paying your product.

36 Electrolux Icon Professional Series Counter Depth French Door - For a refrigerator that costs 3700.00 you would think it would last WELL. You would be WRONG. Not a good investment. I do not recommend this product at all. We have had the rubber seals go bad. Pieces of some plastic just brake off and now the repairman tells us that the ice maker just ate itself. We have no power to it at all, good thing we were home. The service guy said he has seen where they have caught fire. Again glad we were home. Customer service is NO HELP AT ALL. If it was broke we did it and not covered. We have our old fridge downstairs. It is 10 years old and was 800.00 and would put the Electrolux to SHAME. So please stay away from this product. You will be glad you did.

We love our new dishwasher! The various configurations all work well and the spray heads and the delicate wine glass holders are very special. We are even washing our precious Steuben glasses in the new washer. Not a streak in sight!

I own an Electrolux ICON, high-end Counter Depth refrigerator. The Ice Maker has NEVER worked properly. The fan keeps making noise and freezing up, and the ice maker refuses to fill. Ive checked every possible problem it could be, from water pressure to filter replacement and more. Something as simple as an Ice Maker / Dispenser should just work. Theyve been making ice makers for refrigerators for a long time. Its not rocket science. And, why is Electrolux able to simply ignore this problem without making it right for the customer(s), thousands of them unhappy and likely never to purchase another one again, due to horrible customer service and company unwillingness to fix the problem.

We built our dream house in late 2013. We purchased a washer, dryer, refrigerator, double oven, gas cooktop, dishwasher and an under counter ice maker. All ELECTROLUX. The washer is full of mold, the oven cooks unevenly, my refrigerator ice maker is unreliable - having its own mind and only sporadically makes ice. At one point after several months of use it dispensed pieces of styrofoam along with ice cubes. Have already replaced the dishwasher due to excessive service calls and mold. The latest slap in the face was my under counter ice maker just stopped working. Called Electrolux. They sent a repair person out - the service call was $145.00 - it was a crack in the propeller on the circulation pump. To replace, the estimate was about $800. It was only used a handful of times, mostly during the holidays. It will be on the curb for trash day. Electrolux products are horrible and so is their customer service department.

I have had trouble since we bought the refrigerator.. Had to fix the front panel three times and now it is the ice maker. I have had to empty this appliance many times.. terrible produce; will never order an Electrolux product again.

It has been more than 4 months since I reported the problem with my microwave oven. To date your repair specialist, Rambs Appliance Repairs has visited my home twice and my oven has still not been repaired. This is the worst warranty repair service I have ever experienced.

I have had so many service calls (10+) due to the inferior quality of my Electrolux French Door Bottom Freezer ice-maker, I cant even count them. Thank goodness, I purchased the extended warranty, BUT the inconvenience of having to call for repair, doing without, and waiting for repair to come fix is extremely frustrating. I will be happy when this piece of junk is out of warranty as I will gladly to forced to purchase a new one........ NEVER an ELECTROLUX product!UPDATED ON 04/17/2015: I am on my 2nd Electrolux refrigerator. This 2nd one is only because it was a replacement for the 1st one due to its poor performance with the ice maker. Now, there is trouble with the ice maker on this one. I am awaiting for the part that is supposedly a fix. The part was ordered on 3/30 and is supposed to arrive at my home. Then, I am to call for the repairman to come install it. Going on 18 days and then call and wait for the repairman to schedule... REALLY? With all the trouble I have had along with many, many other people who have had this refrigerator, I would NEVER choose another Electrolux refrigerator. They should have stuck with making vacuum cleaners!!

I suffered a serious head injury (concussion) after the door of my freezer hit me in the head. I filed a report with Electrolux and they opened a case. I recovered and decided to not proceed with the claim. I contacted them to tell them to close the case, but I still continue to get e-mails and letters (at least four of each) asking me to contact them. I had a letter stuck in my door of my home today by someone who left a claims adjustor business card saying hes been trying to contact me. What for? I dropped the claim, yet these people keep harassing me! What next?!

We purchased an Electrolux french door fridge this summer. Our apartment was under construction so we were unable to connect it until this month. When we tried it did not work. We called Electrolux who informed us they would send a technician out right away. Because we do not have the receipt. They said they would honor a 9/15/2014 purchase date. The first technician never came so we called Electrolux again. They sent a second technician who also no-showed.When I spoke to the Electrolux representative for the fourth time I asked to speak to a supervisor. I asked the supervisor what my options are because Electrolux only contracts with 4 repair people in the entire New York City area and all 4 had 1-2 stars on all consumer review websites and 2 of them had already no-showed. I was hoping that we could hire a contractor we know is high-quality, can fix the brand, and is available and have that reimbursed, like going out of network for health insurance. The supervisor put me on hold for a long time--the entire call lasted 61 minutes. When she returned she told me they would no longer honor our purchase date and that because the fridge was manufactured in 4/2013 they would consider it purchased in 10/2013 and we were therefore out of warranty and there was nothing she could do to help us.We have been unable to locate the itemized receipt. Electrolux has offered to sell us a $600 3-year warranty. However, upon reading reviews of our purchase, everyone who has had this issue says it is chronic and never resolved. Dont make this mistake. The EI288S65KS6 does not work and Electrolux is a company that will not work with you.

Purchased Electrolux washer/dryer from Home Depot late 2017 (product received in Nov. 2017). Issues started soon after purchase with the dryer, it was clogging with lint in the blower motor. Not even sure how this was happening, since these are lint making machines. Service came out and had no options on how to prevent this from occurring. Again other than to contact servicing and have them clean it out. Basically they take the machine apart to do this, not a job for ordinary folk.After speaking with Electrolux, and informing them of this continuing issue. Their response is to continue calling for warranty/servicing. The big question was what if this issue persists beyond the one year manufacturing warranty, Electrolux response... “purchase extended warranty”. Are you kidding me!!! That’s when I contacted Home Depot head office. Their response to this issue was much of the same. I can’t believe either one of these entities could live up to their product (Electrolux) or service (Home Depot). This issue should resolved by a replacement or a full refund.Things to keep in mind, these service requests take up time during working hours cause warranty company doesn’t work after hours or weekends. So we have to take time off work each and every time a service is requested. Other option is to cut my losses and dump these machine and buy new ones. Even after a year of ownership. Extremely disappointed with both Electrolux and Home Depot Canada.

Purchased a Electrolux Refrigerator Model #EW288S715A. Ice maker stopped working about 6 months after install. Electrolux tried and send us a new refrigerator. Within a few months the ice maker went again. Electrolux said they would sell us another new one for 40% off the retail price. Its a good thing we didnt do that deal - I have since learned that the refrigerator that they would have sold us would have had the same problem. So no ice-maker in a $4000 CDN appliance and after a few years an error message appeared on the panel.Found out that the problem with the ice maker has now caused more serious problems with the guts of the refrigerator from water damage caused by poor insulation that will cost us almost $900 CDN and will probably fail again in the near future. Electrolux know this is a problem but are not reaching out to their customers to tell them what to do - basically the company has stuck their heads in the sand hoping that purchasers of this product dont get together and go after them. I am working on starting a class action suit. Electrolux is one of the largest appliance manufacturers in the world and are abusing their clients with incredibly bad designed products. Stay away from Electrolux. I was told that Bosch makes a fairly good refrigerator.

These are the worst appliances I have owned. I purchased a Dishwasher, Gas Range and French Door Refrigerator. The Refrigerator was replaced after one year because the Ice Maker never worked after being repaired several times (including once where Electrolux told the repair tech to push the sides of the fridge next to the ice maker). After 5 repairs to a leaky dishwasher (Electrolux knew about this one) besides damaging the cabinets, it still doesnt clean properly (you have to wash dishes before putting them in the dishwasher). The Range started to emit a gas smell when it was working. This was repaired and lasted two weeks before starting again.Now I am waiting for the part which may or may not fix both the gas smell and get the oven to actually work. Do not even consider these appliances. Electrolux knows they are defective but will not do anything about it. The glorious reviews online are not what they seem. I have had Whirlpool appliances, GE Profile appliances and now Electrolux. On a star rating for Electrolux, I would give it a one because there are no negative ratings.

We bought a new front-loading washer and dryer from Nebraska Furniture Mart in February 2017. The dryers CPU board has already went out and quit working. When we called for warranty work and had it looked at and called back to Electrolux to find out about parts they said they were on order and might take 2 weeks to get fixed. Electrolux doesnt even carry parts for their own products! Now the washer wont even complete a cycle without having to rinse and spin twice! I will never buy anything from Electrolux again. $2000 for crap! I have learned my lesson and will never recommend these products to anybody including my enemies! Electrolux is a very cheap-made machinery with poor customer service!

I purchased new Electrolux dishwasher from Goedekers.com, was delivered to me in intact box, so nothing to show delivery problem, I open the box and could not see any problem, scheduled installation and the installer discover that under the cover blanket the unit was really beaten up. So I called Electrolux and Goedekers to report the problem. The dishwasher is under 12 mos warranty. They send different appliance repair people to fix it. And the conclusion was the same: Replacement because cant be fix.But after two mos Electrolux/Goedekers game come with the statement: the warranty does not cover the repair (actually Electrolux spent $600 on diagnostics and screwing-unscrewing) + I spend long hrs talking/asking/emailing/listening CS reps, managers, supervisors, corporate executives telling different statements, basically lying and not taking responsibilities.The worst experience in my lifetime and Im 64 years. All this Electrolux/Goedekers reps were advising me to do illegal actions to repair the damage for unit under warranty and all is my mistake that I did not uncover the manufactured blanket when I checked the delivery shipped in intact package box. Also accusing me that I damaged my new dishwasher - insane! I ready to expose the damage that Electrolux and Goedekers are doing.

We bought this refrigerator (Model FGHT1846QF4) to replace a similar model we had before. The fridge is very noisy, much more than the previous one. The overall quality is poor, very light refrigerator that moves easily when opening the door. The customer service people were very nice but the manager was not sensitive to our complain. I do not recommend this product. I was very disappointed with both the product and the company.

Five years ago I remodeled my kitchen. I was talked into the top of the line Electrolux icon line and paid the price for it! Now I am again paying the price for it. Where shall I start? Hmm lets go with the overpriced refrigerator that has now almost completely fallen apart. Every shelf made with plastic fittings has now broke. Shelves are now barely holding one, drawers dont roll and stick and again, plastic parts broken and cannot be repaired. Overpriced built-in convection/microwave. Now not working as I dont want to put an additional $500.00 to repair the thing. Id rather put the money towards something worth having. Oh, and this is the second time its been repaired. Built-in convection oven electrical panel has been replaced once. Im not holding my breath. Now this morning, two of the electrical units on my flat top built-in stove have an error indicator on them. Who knows what is wrong now! All I can say is seriously, 4/4 items being in disrepair in less than five years. Well, you do the math. Do not buy any Electrolux product.

Horrible, horrible. I bought a french door refrigerator 4 years ago and it hasnt worked right from the start. Horrible customer service, horrible warranty. My ice machine has not work from the beginning and not only hasnt worked but has damaged my new tile floor from it leaking out of the back. I have had the maintenance man out 15 times in the 4 years and he said there is nothing else left to change out. So after paying all that money for an ice maker that gives crushed and cubes I now have my ice maker shut off. Dont buy an electrolux!!!

We purchased an Electrolux gas oven in 2013 and in October 2014, the ignition stopped working. The appliance was still under warranty and a technician came out to repair it. A month later, it stopped working again and just before Christmas a technician came again to fix it. We had to call them out 4 times by which time the ovens warranty had lapsed, so not only did they not fix it, they sent us an invoice for repairs they had not actually competently done. The technician who comes is rude and aggressive and clearly cannot fix the problem. We too, thought that paying $820 would ensure a better quality of product, but the product and their service is appalling and they have wasted our time and money. We intend to seek legal advice.

I am your customer and I have an Electrolux double door refrigerator. I had a service issue with you around 12 days back. I placed the complaint on your customer care number and your executive came to the house and visited the refrigerator. After that, he said there is gas related issue which can be solved easily, you just bear RS1100 for resolving out and I have paid RS500 cash in advance. He has given me a receipt also, but nothing can be done yet. The executive name was Umer from Kaisher Electronics, Laxmi Nagar. After that, I had raised once again the same issue to customer care but they did not respond to me properly so I request you to please look into this and resolve this matter at the earliest time. If the problem is not resolved within 48 hours, I will escalate the same and going forward to some legal step.

I have a new Electrolux microwave that was 1 year old at the time I sent in my first complaint. The Microwave/convection oven is now 1 1/2 years old and still unusable. The door is cracked, it dangles on 2 hinges instead of 4. The original complaint was a foggy door. The first Electrolux authorized repairman claimed door was dirty. Not true. The foggy door turned out to be a warning sign that the door was faulty. A few months later the microwave door bubbled up and melted itself onto the stainless steel body of the unit. 4 authorized repairmen later with repairmen taking photos and writing reports, the melted door was replaced by an authorized Electrolux repairman attempted to mount the replacement door. He didnt tell me but I saw that the door was cracked. Did Electrolux send a cracked door or did he drop it before he mounted it? Dont know. I do know he didnt tell me about the crack.He was unable to hang the door properly. He said the door was too heavy. He gouged the unit itself by trying to hang the door. He crudely marked the unit as he attempted to scratch off the melted door parts from the main unit. He left with the door dangling by 2 hinges, leaving 2 hinges floating. By pushing and pulling the door and the hinges he pulled out the inside clips so far that they push out from the inside of the unit, making the unit look swollen. He crudely took a metal tool to scratch off the melted plastic. He left me with a scratched and protruding stainless steel inside to look at. The door flips open on its own, turning on the light. The door dangles. He said not to use the unit.6 months and 6 repairmen later, Electrolux wants to send another repairman out. They do not want to replace the unit. Instead they send guys to take pics and write up reports that are far from truthful. The unit is unusable as it has been since it first melted 4 months prior, 5 months prior with the first warning of a problem and 6 repairmen later in total. All have yielded a microwave that doesnt work, many days waiting for repairmen, many photos taken by repairmen and many calls to Electrolux in Augusta, Georgia and to Sweden.Their behavior tells me they do not intend to listen to logic, take responsibility for their manufactured goods or stand by the truth. I just want what I paid for: a microwave that works and with no physical damage caused by their authorized repairmen. I am willing to let them have their flammable and damaged microwave in exchange for my money back. It seems like that would be good business practice and the right thing to do but is that their intention?

The sealed unit developed a leak after 4 years. Had service company reclaim and inject leak freeze into unit and recharged. 6 months later same problem-unable to fix leak in the wall of unit anymore. I asked the tech if this was unusual. Tech says yes, but this brand typically only lasts 8 years anyway! 4 years and $2400.00 later, hauled away to the junk yard.

Remodeled a kitchen with all Electrolux appliances (cooktop, double oven, French door/ bottom freezer). Started having problems with the fridge shortly after purchase. After several repairs to the ice maker, the appliance store replaced the entire refrigerator. Continued to have probs with the ice maker = more repairs and thank goodness under warranty. We then moved to another state and brought that fridge with us (it had cost us > $3000). Bought the extended warranty because we had had so many problems with it (aka more money spent). Had to have further repairs done and the motherboard was replaced under the extended warranty.Remodeled our new kitchen with more Electrolux appliances minus a fridge. Over the past 5-6 years we have spent $15-20000 on Electrolux appliances. Wanted nice looking and (we thought) reliable, high quality and dependable apps for our $$$ spent. Have continued to have probs with the refrigerator ice maker - a very moody part/worked when it wanted to!!!Several days ago I took ice cream out of the freezer compartment and it was almost melted. Thought maybe I hadnt properly closed the door (although a signal should sound if this were so). I rearranged a few things in the freezer and made sure the door was solidly closed. No change. The temp gauges on the front panel were still registering 0* for the freezer and 37* for the fridge. A thermometer showed 10*/freezer and 45*/fridge and these numbers worsened over a couple hours. I was lucky enough to have some freezer and fridge space in an older refrigerator to store food products.Today the appliance repair guy told me that there was a freon leak in the ice machine and could be repaired for ~$1000. But being an honest guy he said the best thing to do was to take it out back and shoot it and forget about putting more money into it. The prob would probably happen again and again. We are going to purchase a new refrigerator- NOT ELECTROLUX- NOT EVER AGAIN!!!! The Electrolux Customer Service Dept was going to give us a greatdeal of 30% off of parts - ordered from them of course!! Thanks but no thanks. After spending so much money on Electrolux already I am angry. Does anyone know about any pending legal action against Electrolux? After reading reviews, I am certainly not an isolated case.

We bought a $1,500, top of the line E-lux combo microwave and warm-air oven. It is our complementary oven. Our normal oven is primary. We use the microwave perhaps every other day for 1 minute warming coffee. It died, circuit board death. $600 to remove and replace it! It is less than 5 years old with less than 50 hours of use. E-lux told me tough luck. I cannot recommend their product or service. Electroluxs product is poor.

Purchased washer and have had major problems with black mold around the seal inside of door. Attempted to contact Electrolux about problem and was advised to purchase new seal. No matter how many seals are purchased, it will not resolve the problem of black mold. Very disappointed with not only the product but customer services.

The light went out in my Electrolux oven, so I called the Sears repairman and he came and said it needed an entire new panel that would cost $1400.00 to fix. So he took out the one good light bulb and charged me $113.00 fee for nothing. Now I cant see anything in my oven and my husband cant work the controls very well. We had purchased a 3 year warranty, but this happened after the warranty expired. We hate the stove. It was and still is very expensive and a piece of junk.

I purchased an Electrolux dishwasher from Lowes (never again). I paid 1200.00 dollars for the unit. After the first use, there was water left in the dishwasher that wouldnt drain. I called for service repair and a week later they came out to fix it and the same problem still occurred. I had to use my shop vac to remove the water. I called for the second service call and the tech advised me that I needed a new garbage disposal because food was backing up, causing the pump to burn out. I purchased a brand new disposal and had it installed. It still doesnt drain. I have been getting the run around from Electrolux and Lowes and neither company is providing me with good customer service. I requested a store credit so I could get an replacement and I was told I needed 3 service calls before it could be approved. I will never purchase another Electrolux appliance and I will never shop at Lowes again. If this matter isnt handled I will be contacting an attorney.

We have been dealing with repair companies that cant even get the parts for at least 3-4 weeks. This is a new refrigerator that is not even a year old yet. 3 months now and they still will not replace it. What a nightmare! The repair companies they use also do not want to do the repairs because they say that they have to go through hell to get paid. I have sent email and tried calling but Electrolux could care less. Dont buy one is my advice. They dont stand behind their products at all. It also cost us 2600 dollars so its not a cheap one...

If you are interested in purchasing a self cleaning oven that you must clean before using the self-cleaning feature then purchase an Electrolux electric free standing stove... I purchased it in February of 2014 and had problems with self-cleaning from the beginning... Customer service says the stains that remain are cosmetic, therefore, they cant do anything... Oh yes and they also sold me a 2012 model which Electrolux says is legal as long as its boxed, hasnt been used blah, blah, blah... Run, dont walk away from purchasing this stove...or if you are looking for good customer service and appliance policies, dont expect satisfaction.

Wall oven EI30EW48TS - Received late winter brand new, doors misaligned, purchased for steam cycle and steam cycle does not work at all. Seller does nothing, manufacturer wants to charge us to only repair new item. Should be replaced.

Electrolux Dual Fuel defective Oven F15 motherboard - To begin, the word motherboard defines the perfect depiction of the defective range (item/product) the Electrolux company manufactures. I recently purchased a home that included a 30 slip in Electrolux dual fuel range that the previous owners had originally paid over $2,900.00. Having seen the wonderful Kelly Ripa television commercials, I figured the product must be good if she endorses their products. Within 2 months of having lived here and using the stove, the F15 code has flash on the motherboard of the range which then also shuts down the use of the control board. Doing some investigation, I learned that the previous homeowner had already replaced the motherboard 2 times previously since owning the range. Now into the two months of new home ownership, I am glad that I had taken out a homeowners warranty to cover repairs in the new house. I just got back from Best Buy and hhgreggs to price out a replacement range and was shocked to see Electrolux continues to produce the same style range (which at hhgreggs price was over $3,000.00). Thank God I had my homeowners warranty to replace the motherboard until I find a new replacement range and dump this inferior product. Kelly Ripa... You sold customers down the river with a BAD product that is not backed by the company making it.

I purchased an Electrolux refrigerator 6 years ago and have already had the ice maker serviced four times. The most recent estimate was $400 to replace a water valve and an ice maker repair kit. The ice maker is clearly poorly designed and extremely expensive to repair. I would not recommend this appliance and will not purchase Electrolux again.

Units are made in Mexico and are poorly tested, made and stood behind by Frigidaire who warranties this 23 sq ft stainless unit for 1 year. You can get an extended 3 year warranty called a Platinum star warranty as an option. Little faith it might last one year as we see it. Numerous complaints are on the web primarily centering around the a ice maker. We are on # 3 ice maker in 6 years since purchase. Customer service in Ga. was a TOTAL waste of time and we were advised no recalls or bulletins had been issued on any model. Wished you could have heard their lack of concern. We guess after waiting over 30 min. for an agent, most people would have bailed on the call and we called first thing in the morning. Keeps the complaints down if you cant wait an hour to get help. In addition to the ice maker, we now have a ce code alert on the front led panel and no lights in the unit. After shelling out 3 service calls for this fine work of refrigeration- this will be our last, The repair is scheduled in 12 hours and it will be sold.We called our place of purchase Goedekers in St. Louis and discussed our displeasure to the owner whose sales people pitched this as a great deal for $3500 in 2000. The sales people placed it in the category of Sub Zero, Wolf, and Viking. Goedekers were asked today to have the local or regional rep. contact us but they doubted we would hear from them so now we are warning all consumers.We are on city water and when the unit was installed-GOEDEKERS ran the water line. To replace it if that contributes to our issues- the current repair people now say I need an additional plumber charge to re-install it. More charges to remedy a piece of crap that had little testing on it before it was placed in the market place. Craigs list will be seeing this soon- we pity the buyer but will just say we are going with another brand and this runs fine now. It is true Electrolux sucks - in vacuums and now refrigerators. DO NOT BUY ANY MODEL OR YOU WILL SUFFER BADLY. Our model is: EW23CS65GS1. You have been warned.

I purchased an Electrolux double ( EW30E65GS8) 5 years ago. The top oven developed a crack in the floor which you can see the heating element. I contacted Electrolux who stated that they no longer manufacture the part. I contacted the dealer who states that I have recourse but to purchase another oven. There was no help available from Electrolux. Even some price reduction for purchasing a new oven. Disappointed with the entire process.

Almost from the beginning this refrigerator has had problems. The ice maker continues to be non functioning as well as the interior lights. Customer Service is good at one thing saying Im sorry. I have put more money into this appliance than any other I have purchased over the past 30+ years. I purchased a new switch hoping that would resolve the lights not working, however it looks as though the board is defective. In order to fix the ice maker and the circuit board, we are looking at approximately 1500.00.At this point, I am better off to purchase another refrigerator, obviously not this brand. You spend more money on quality products and this has been one time where this wasnt the case. If you look at all the reviews, Electrolux obviously needs to go back to the drawing board because consumers arent happy and the issues seem to be the same i.e. ice maker. This refrigerator is only about 6 years old and when you spend 3500 you expect it be in good working condition for many years to come.

After buying a Sears top mount refrigerator several years ago, which was made by Electrolux, we had a service technician confirm that we are missing the connecting drain tube that would have routed the dripping defrost water from the freezer to the drain pan. Because the leaking only occurred sporadically, when the freezer was defrosting, it took us awhile to figure out the problem. The insurance company for Electrolux, (Sedgewick), wouldnt look at our claim, however, unless it was verified by a Sears service tech at a cost of $96.00. We are measuring 1-4 oz. of water daily that we are forced to collect in a cup, and empty daily, to avoid any further damage to our cabinets and baseboards. The replacement part is approximately $50.00 with at least 4x that amount in additional labor to attach it.This is unacceptable; that part should have already been attached when we bought the refrigerator. We are already out $96.00 for the service call that accomplished nothing. I specifically indicated to the repair center the part that we needed and this information was never passed on to the service tech. When we documented our complaints to Electrolux, a very unhelpful, and unfriendly Claims Representative made it clear that there was nothing they would do for us. We understood that because of the age of the refrigerator they wouldnt replace it, or pay to repair our damaged baseboards, but we had hoped they would at least reimburse the service call. Rather than spend any more money on this refrigerator we are going to replace it and never buy another Electrolux product.

This is the worst experience I have ever had. Six months ago, moving to the new home, everything is fine but the Electrolux washer keeps giving me headache. Same sensor problem happened 3 times. There are 3 different companies that came to fix it. Okay, finally its fixed, but this is not a very good sign to have such a new machine with recurring problem. I had a very bad feeling about it, but they refused to replace a new functional one to me. No refund! No replacement. Live with it!Recently I found a lot of mold within the gasket and even the hardest clean layer. I tried to wipe it ever since I found it, but it just keeps coming back. I expect a new gasket, but the customer service said its not covered by the warranty. I need to pay for the part $155 + tax + techs labor. What? Is this my responsibility? The poor design is trapping the water. They said I need to leave the door open and clean it every time. There is a gap very, very hard to reach in. I cant imagine the front load washers door needs to be left open to air dry. No wonder there are horrible news about kids got into the washer or dryer. I am buying a $1,400+ washer, but I need to wipe it after each wash? High tech or more work? Reading their FB and saw many people complain about all types of appliance they bought. I wish Id read it! They really dont care about their reputation and no customer services at all.

We purchased a new French door refrigerator with an external ice dispenser 4 years ago. The only problem is that the ice cubes have black circles on the bottom. Electrolux has been here every year since to fix/replace the tray in which the ice cubes are made, as apparently the metal from the tray attaches itself to the bottom of the ice cubes. I asked if they were possibly toxic and the reply was that this was not a known problem! They have offered me a 50% discount on a new refrigerator. Right. Like Im going to spend $2000 to get a working icemaker. What is most surprising is that they do not seem to care at all, and of course speaking to anyone who might be concerned is impossible. Never, never again.

Purchased a pair of top of model laundry machine (EWFLS70JSS and EWMGD70JSS for 2900). Gasket was lumpy, color between the two unit was not matching. Dealer told me to contact manufacturer as the issue is caused during manufacturing process. Indeed, its obvious that something went wrong in the factory as model numbers were correct. Contacted Electrolux multiple times and they only agreed to exchange the rubber gasket. The color issue is cosmetic and theyre not responsible for it. Neither dealer nor manufacturer took ownership and each time I get the pass the buck response. Electrolux does not stand behind its defective products, only because it wasnt a functional issue. Im at a substantial loss right now, I paid full price to get lemons. Electrolux offers no help or support to customers. Because of this issue I had to waste numerous hours with customer service and issue still unresolved. The company is not even inclined to assist. Whats even more disappointing is that Electrolux has incomplete record of services. A technician came to diagnose the problems and agreed with the issues with the gasket and color differences. Now the gasket problem is related to the washer, but the service record stated that the repairer came in for the dryer. I will need to take another few days off from work for another diagnostic visit and then subsequent repairs. Electrolux doesnt recognize that the issue started with their manufacturing and had the laundry pair that I got been perfect I couldnt have saved many hours of time on the phone with them and I didnt have to forgo my income to stay home for their repair. Its very obvious that Electrolux doesnt care about us consumers as long as they make the sales. Avoid this brand, you dont get what you paid for. I completely lost confidence in this brand. I know it sounds ridiculous what happened to me, but I want to share my experience with other consumers and hopefully help them make an informed purchase decision.

Electrolux refrigerator EW23BC711S SN 4A04802394 never worked properly. We have a service contract **. The freezer never closed tightly and we have experienced frosting from time to time. The ice maker has never worked. It does not maintain the right temperature to keep the ice from melting. Ice turns into solid block and is not usable. All the parts that could be replaced have been replaced as per comments from technician. There is a design flaws and the technicians have repeated that they have many issues with these refrigerators. Under the service contract, a replacement is called for after 3 similar calls. We have asked for a replacement and all Electrolux does is to send more technicians trying to wear us down. Well have no choice but go to court to get satisfaction.

My experience with Electrolux appliances is junk, junk, junk!!! I purchase three brand new appliances and they all had to be serviced right out of the packaging!! The french door bottom freezer refrigerator is junk. The ice maker in the bottom drawer was replaced within a month and a half after purchased. The upper ice maker has been replaced once, serviced two more times since then and now needs to be serviced again!! It goes through some type of defrost mode which causes the cubes to melt in both the upper and lower bins, which then drips out of the dispenser in the door and once again it does not make ice. It frosts up behind the ice bin itself which in turn needs to be serviced again to replace some seal. I have always purchased GE appliances and gave Electrolux a try being they are suppose to be a higher end appliance. Never, never again would I purchase Electrolux!!

Bought Electrolux dishwasher Feb. 2013. So far, three visits from repair man. Even though I listed all of my complaints, repairman said there was nothing wrong with my dishwasher, and left without doing anything. Next visit decides control board is bad. Get new control board, works fine. Serviceman leaves and next day, dishwasher doesnt work, and noticed middle arm hits top basket. This is why top glasses never got clean. Repair man needs to return 4th time because pump does not work. But he needs to see for himself, thus will need to come back 5th time, before one year is up.

We have had our French door/freezer on the bottom refrigerator since January 2011. We started having issues with the ice maker. It stopped producing ice. We called the repair man. He came out, replaced a board and said that they were having issues with this particular fridge. Then, it still was not working. So he came out a third time and it still was not producing ice. He replaced valves. Now, we are noticing cracks developing in the ceiling near the back over the light. The plastic appears to be melting and opening up! I am worried it might cause a fire! Please contact me ASAP.

We purchased the dryer in June 2014 and from the first use, the towel setting never dried the towels in the time attributed to that setting - 40 minutes. We have had repairmen inspect the dryer on at least 2 occasions and have spoken directly with Electrolux, and have been told that the factory temperature is set correctly and that we should dry the towels 2x if the setting is not drying the towels. I explained this is a problem - if I put one towel in to dry or several, they never dry on the towel setting. Electrolux asked if I was stating that they are using false advertisement to sell their machines and I responded yes. They further indicated they were not going to change the temperature on the towel setting and reiterated that I should not use the towel setting and that I should find a setting that does dry the towels and that I should not use the towel setting.

We own a high end induction slide-in range that has failed twice, for the same reason, in 6 years. Whenever we have used the self-clean function the oven has remained locked (impossible to open or function). First failure was covered under warranty but the second, for the exact same failure, cost $600 to repair and Electrolux refused to absorb any of the cost. Technician indicated that this is a common failure...probably a design fault. Will never buy another Electrolux product again.

Great features we are learning to use. Looks great too!

Not only was our washer and dryer late, but when they arrived, the stacking kit (that we purchased with it) AND the dryer vent did not come with. I tried calling like 10 different numbers to not get ANY help, still didnt. So when the delivery people came, they couldnt even set it up for us. Now we had to go back to Home Depot, explain, and show them we paid. They had trouble contacting them! So its going to be another week plus of waiting for the kit! That comes to almost 7 total weeks of waiting when they were originally scheduled to be here November 6 (originally with a 3 week waiting period). It is now November 27 and delivery date for this part is December 5. Im livid. Customer service reps are bogus and people didnt do their job right.

Never buy an Electrolux side-by-side refrigerator with a water dispenser and ice maker. We bought one in 2011. After the first year, the water dispenser began to function erratically (the water wouldnt stop running). Over time, this problem cascaded into a myriad of problems that caused the entire unit to fail. We had paid for the extended warranty, so Electrolux replaced it. But now, the replacement unit has the same problems! Were reluctant to start the repair process, fearing this unit may also self-destruct. Our only option is to again pay $800 for the extended warranty but a good product should not require customers to endlessly invest in warranties. This product seems to have an inherent defect that the company has failed to fix. Save yourself this grief and buy some other brand of refrigerator besides an Electrolux.

Purchased top of the line Electrolux dishwasher in 2010 (cost a fortune) and have cursed the dishwasher each and every time I took the dishes out after washing. Nothing ever came out sparkling clean from the first day I used it. The water never was hot enough because the dishwasher didnt have a heating coil to heat the water to a temperature that would give excellent results. I dropped the extended warranty and prayed and hoped it would break down and sure enough 6 years later it did just that. It was the happiest day of my dishwashing life. I promptly went out and bought a Kitchen-aid mid-range dishwasher with 3 drawers. An upper flat rack for utensils and the dishwasher is wonderful. No more Electrolux for me ever.

Model EW30GF65GSA oven - When Min-Max double burner 18000 BTU is lit, the flames will spread out past the pot on the stove when ignited and burn your hand.

I am extremely happy with this range. The quality exceeds my expectations and it looks sleek and modern. The burners heat things up quickly and evenly. Controls are pretty easy but you do want to read the manual.

I have two Electrolux washing machines, model EIFLW50LIW0 purchased in August 2012. Both have issues, but one in particular has been serviced 6 times for the same problem. The service warranty and customer service is appalling. They continually want me to purchase an extended warranty which I did after two years. Now the warranty is up, the problem is ongoing and they want me to purchase a new one. Im replacing it and when the other one goes, I will replace that one as well. Stay away.

The main problem is the ice maker. The waterline frequently is clogged, necessitating service repair. The design of the ice receptacle is backwards, so every time you open the freezer, ice falls to the floor of the freezer, making you reach back to remove the ice from the floor of the freezer and the kitchen floor.

Shortly after purchasing the $4K refrigerator from a local company, the ice maker stopped working. After talking to another appliance shop, I was informed that the other store would not sell the model sold to us since there was a known defect with a control board. Sure enough after contacting the store we purchased the fridge from and Electrolux, a technician serviced our unit but warned us with all the electronics now in these machines, there would increasing problems. We have a Kenmore 22 in the garage that has worked flawlessly since 1986. So two months ago I get a glass of crushed ice for a drink, and just before downing the last bit of the drink, I spy a large screw at the bottom of the glass. Thankfully I saw it before swallowing it. It came from the front control arm of the ice maker and supports a plastic bushing which acts as a support so the ice maker water tray can go through its cycle of accepting water, passing back to the steel chilled protrusions that dip into the ice, heating up and then tilting to release the ice into the ice container below which feeds to the front dispenser. I re-installed the screw, but the ice maker refuses to completely cycle up the right side of the upper department and stops just shy of the little red switch and simply churns in an endless motor spasm. Does anyone know if there are diagnostic tests you can initiate from the front control panel to actually see where the problem is with the door open?

What is worse the refrigerator or the 800 number customer service? New refrigerator came, got set up and the control panel didnt work. Two weeks later the tech came with the second one that also didnt work. One month on a new refrigerator and no ice. Since then, an ice maker service call repair every six months. Company takes no ownership of their products performance and customer service and their supervisor spend their time trying to sell a $300 per year service contract. I have 5 Viking and 2 Samsung appliances in the kitchen purchased at the same time. One problem with exhaust fan, repaired promptly. Electrolux is an awful company, making awful products, and treating their customers badly.

We purchased an Electrolux side by side refrig in 2010. Within that first year the icemaker stopped working continually. It happened so many times that we finally called the company. Electrolux knows their icemaker is faulty and they immediately replaced the entire refrigerator. After about a year, the icemaker on the 2nd refrig stopped functioning. It was still under warranty and the process of replacing the icemaker began. It went on for the 3 years. Now the warranty is up. The icemaker does not function and Electrolux wants NOTHING to do with the problem.

I bought Electrolux Fridge for a small condo. The Fridge is tall and slick, perfect from my condo that is used only 3 months a year. Problem: makes a snoring sound, water in the back of the back of the fridge, drips all the time. Sometimes it freezes. I called Electrolux from the store, they told me I have to talk to the manufacturer. They send someone but the problem remains the same. I called them again. They told me since a year has passed I have to pay one of their authorized technician to look at it, so I called a technician and paid him. He came while I was away. I assumed problem is fixed. When back in Toronto the problem is worse. Fridge has more water on the back. I called the manufacturer they said they never received a report from their technician and since a year has passed it is not their problem. Basically Electrolux does not and does not stand behind their product. They will have a reason not deal with you. I tell everyone please, please do not buy Electrolux Fridge. It is a problem. Do not judge a book by its cover. It looks good but it is the worst quality you will ever get.

Purchased Electrolux side x side refrigerator model EI26SS56GWO, s/n 4A82217631, new in 2008. Most expensive refrigerator I have ever purchased and the WORST! Issues: Motherboard just went out. Again! 3rd time in 5 years. 4 motherboards in 6 years if I choose to repair this again. Ice maker valve assembly has been replaced 4 times in 6 years. Freezer door handle cannot be secured, and thusly hangs loosely and sloppy. If my recollection is correct, I believe this unit was billed as the most quiet refrigerator ever when first released. Mine has had a loud hum since day one. Customer service, would be better served if called Customer non-service. The most uncaring do nothing customer service department I have ever encountered. BUYER BEWARE!!! I can provide more receipts when I locate them.

We remodeled our kitchen and I wanted all of the appliances to have a high end look but at a reasonable price. We purchased the Electrolux ICON package of appliances... Double Ovens, Dishwasher, French Door Refrigerator with Freezer on the bottom. They look great but beware! These are the worst appliances weve ever owned. After 3 months of use I turned on the cleaning mode, following directions exactly, for the top oven of the double ovens. The glass door shattered during the cleaning process. It took 2 months to get a replacement door. However, now grease has splattered between the glass panels and you cant get them clean. The dishwasher is a worthless piece of junk. We literally have to wash the dishes before we load them. I should have gone back to ASKO. Weve had countless problems with the ice-maker on the refrigerator. Its broken more than it works. We will never purchase another Electrolux appliance, ever.

I bought an Electrolux washer three years ago. Nothing but problems. It has been down FOUR times. Last couple had water on my floor an inch deep. Two of us, hardly used. Electrolux could care less. Spoke with four reps and the best they could do was tell me get an extended warranty. I had one last year and it took 2 weeks for them to fix it, a 10 minute job. PLEASE- never buy Electrolux products; they do not service their products and they are lemons.

All 3 of our kitchen appliances are worthless. They are only 3.5 years old and need new fridge, dishwasher and oven. We spent almost $7K. They are falling apart and spending lots of money repairing them. Of course the warranties are no good. I have tried to call Electrolux several times and they wont stand by their products! Never, ever buy Electrolux appliances!!

Refrigerator Model # EI23CS55GSI Side by Side w/ indoor ice and water manufactured June 2008, installed in 2009, malfunctioning since 2012! Absolutely the WORSE appliance purchase ever. Electronic control panel went out once while in warranty, replaced, 14 months later breaks again, now it doesnt even work, all I get is a readout of C for the freezer and CE for refrigerator. Still makes ice, but no water dispensing, lights work rarely, no way to manually regulate temperatures, all the drawer slider mechanisms - which were made out of very cheap plastic parts have come undone, or just broke. Called an appliance repair company and cost of new control panel is nearly $1000.00 --- absolutely ridiculous!!! This thing has had issues since first installed. Microwave works but LED readout/clock/light do not work at all. All control panel buttons on dishwasher have faded and are coming loose, and this is all in a condo I use about 3 times per week only and I am just one person. So far, (knock on wood) the gas range has worked properly. Electrolux has horrible customer service, factory authorized techs hate these products and readily admit they would never purchase them for their families, nor recommend them. DO NOT WASTE YOUR MONEY WITH ELECTROLUX/ELECTROLUX ICON PRODUCTS!!!

Our washing machine broke after less than two years. We were required to use their service provider and have had NO resolution for 5 WEEKS! New parts ordered and many service appointments. Electrolux refuses to replace our machine which is irreparable. Customer service has been totally unhelpful. We will never buy an Electrolux product again. VERY disappointed and STILL without a washing machine.

This has been the worst product ever to purchase. I bought a Frigidaire Gallery Series refrigerator back in May of 2016 and had problems ever since. It was the refrigerator on top with two doors and a freezer at the bottom. Had I known that these appliances were only going to last 5 to 7 years tops, I would not have purchased such a flawed product. That is the life expectancy of these products and people dont usually know that. I have had 7 repair people come and take a look at it and they say it cant be fixed and not working at all. It wont get cold or make ice and it has been down for 6 weeks. So dont purchase this product.