We purchased an above the stove Electrolux microwave/convection oven several years ago with the understanding that this was a good solid quality brand. We did not get an extended warranty. Almost immediately after the original warranty ended, it stopped heating. It was too costly to repair - we spent a couple hundred dollars on it and ended up just getting a new one. Same model but with the extended warranty. Glad we did, but after 4 service calls and it still doesnt turn on consistently, I will NEVER PURCHASE AN ELECTROLUX APPLIANCE AGAIN. BEWARE OF THIS BRAND. Im sick and tired of taking time off work for a service call and then within a couple of weeks it stops working again.

I moved into my new home last year. It was furnished with various Electrolux appliances, refrigerator, stove/oven, microwave. We decided to utilize the self-cleaning feature of our Electrolux oven model #EW30DS65GS. Well the self-cleaning feature worked fine but then the upper oven wouldnt work. It only stayed at 100 degrees. So I researched the issue and found that its a problem common to your dual ovens, they overheat and blow a fuse, blow the thermal control and may only need the reset the button. The button I understand is located in the back of the oven and were unable to get to it since its built-in and glided onto our Kitchen counters. This has been so frustrating!The manual doesnt warn you that there would be a problem with the oven when the self-cleaning feature is utilized. Had we known, we would have never used the self-cleaning feature. Now I have a nice Electrolux dual oven but the upper oven doesnt work. I think that Electrolux should provide concessions to people that have these products and cover the cost of the repair. It doesnt seem right that a common feature as self-cleaning would result in disastrous consequences when used. It appears that this is a manufacturing defect with the oven. I implored the company to assist me with this repair so I can take full advantage of my oven. It really is a nice oven and its a shame that it cant be fully utilized as intended. I spoke to customer assistance several times and emailed them with no avail.

Never. Ever. Ever. Ever buy an Electrolux product. Two fridges, a double oven and a stove have all failed numerous times. They have all of our records and we have had repairmen here more than 50 times. This is what they say when the oven breaks: Oh, this time its the side element. Oh, this time its the back element. Oh, sorry this time its the motherboard. The fridge? I tried to attach a video of the noise that our fridge makes all the time, after they have been out probably 8 times to fix it (maybe more, not kidding) but it wouldnt attach. DONT BUY ELECTROLUX.

Bought $12k worth of kitchen appliances from Electrolux less than 2 years ago. The stoves control board died. Never could get the ice machine to work so just disconnected the water to avoid this Electrolux customer service nightmare. From the first wash, the dishwasher does not drain completely so I’m constantly bailing out water. DO NOT BUY ELECTROLUX!!!

I have a 4 year old double wall oven that I paid a little over $3000.00 for. Every time I use the self clean function, the oven door locks and then does not unlock at the end of the cleaning cycle. Their customer service rep told me to start the cleaning cycle and then immediately cancel it to see if that would get it unlocked. Nopes. They then told me to just call out the repairman on my dime.

In 2009, we purchased all Electrolux products from Lowes. BIG MISTAKE..... The oven/cook top is now receiving the 5th service call. Do not self clean this oven.... it can only take about 10 times and then one of the 8 boards will burn and fail. The fridge has had 4 service calls. The control board for ice maker fails once a year. The plastic shelves break. The Ice maker bin broke from ice dropping into it. The microwave has had one. The dishwasher has operated with no service calls but it is not as good at fully cleaning than others I have had in the past.Lowes is no help. Electrolux customer service has no ability to assist in persistent issues. They just say we need to purchase the warranty. We could have bought a new oven with the money we have paid on repairs and the cost of a warranty would by now paid for a new oven as well. 2 weeks ago the fridge was repaired. Luckily we have a 12 year old fridge in the garage that has never had service once as a back up. Our gas grill is our back up when we need oven/cook top service once a year.

Electrolux Dual Fuel defective Oven F15 motherboard - To begin, the word motherboard defines the perfect depiction of the defective range (item/product) the Electrolux company manufactures. I recently purchased a home that included a 30 slip in Electrolux dual fuel range that the previous owners had originally paid over $2,900.00. Having seen the wonderful Kelly Ripa television commercials, I figured the product must be good if she endorses their products. Within 2 months of having lived here and using the stove, the F15 code has flash on the motherboard of the range which then also shuts down the use of the control board. Doing some investigation, I learned that the previous homeowner had already replaced the motherboard 2 times previously since owning the range. Now into the two months of new home ownership, I am glad that I had taken out a homeowners warranty to cover repairs in the new house. I just got back from Best Buy and hhgreggs to price out a replacement range and was shocked to see Electrolux continues to produce the same style range (which at hhgreggs price was over $3,000.00). Thank God I had my homeowners warranty to replace the motherboard until I find a new replacement range and dump this inferior product. Kelly Ripa... You sold customers down the river with a BAD product that is not backed by the company making it.

I purchased an expensive fridge from Electrolux. The ice maker never worked. The repair people came out countless times. Repair people told me the ice maker is unfixable. I paid for an extended warranty being told that I could get a replacement for my fridge if it broke down 3 times within the year. When the break downs continued, the repairman told me that they are not allowed to report the appliance irreparable & that they are obligated to continue to try to repair it even though that is not possible. Electrolux basically never has any intention of honoring a warranty with a new appliance. It is all a big scam to get you to pay more money & them not be on the hook for a bad product. Very disappointing from a supposed high end appliance company. The customer service there is a joke and will be so frustrating to deal with. You will want to throw your fridge out the window. They will lie to you point blank about multiple things. Too long of a list to name. FYI my fridge has been the subject of a class action because it has been proven this ice maker is bunk and does not work. But under the class action of course you get nothing -- like $100. Nothing compared to the aggravation or the cost of a new fridge.

I purchased the Electrolux cabinet depth french door refrigerator, duel fuel slide-in range, and microwave 3 years ago. To date, I have repaired the ice maker; the refrigerator door gaskets; and the tracks for the freezer draw. These repairs exceeded $1000. In addition, the plastic piece on the door handle of the microwave dried up and cracked and had to be replaced. The piece above the microwave door broke and also needed to be replaced. This is a 3 member household, no young children. Our previous refrigerator lasted for more than 20 years.

I did a kitchen reno 3 years ago and through lots of contemplation on which manufacturer to purchase our appliance package from, we chose Electrolux. We purchase the wave technology fridge and Induction stove. We could not have purchase any higher end of a product from Sears other than the GE Profile package, but they did not release an induction cooktop at the time. WHAT A MISTAKE!!! The stove has had several service calls as one of the burners has no heating intensity. The service people that have been coming out have no clue what they are doing and cannot fix the stove. They basically say it is normal. Still working on that problem to get it rectified.We also noticed our laminate floor was swelling a few weeks ago and after investigating the possible cause, I pulled out the fridge and sure enough the floor was all damaged and stained with rust. I had Sears service come to investigate and the end result is it cannot be repaired as it has a manufacturing defect. Seems that Electrolux just happened to not design the fridge with any insulation at the back of the fridge. WOW! I purchased the Extended warranty from Sears due to the cost of these High End appliance and the high cost to purchase.Well that fell flat on support. Sears has offered a credit of $1170.00 toward a purchase of a new replacement fridge as my compensation for the NO Lemon policy on the warranty. Not happy with this result, I contacted Electrolux customer service and asked to speak with a Manager. I was bluntly told that there was no further person to talk to and that Electrolux does not care about any issues after the initial year is over and it will be impossible to expect any input or assistance to replace the fridge that was improperly designed and built! Unbelievable... I am now going to be financially burdened with a $3000 plus cost out of pocket!! What a kick in the teeth after thinking if I purchased High End (JOKE) product, it would pay off.It is looking like I will have to replace my fridge and will now have mismatched appliances in my kitchen, especially since it will not be an Electrolux product. That would be a cold day in Hell!!! I cannot believe what Electrolux is pulling off here. I would be willing to start a class action lawsuit if we could group enough people together to fight this company for selling Improperly manufactured product and not owning up to it.

When I moved into my home in 2015, I bought a suite of Electrolux appliances: french door refrigerator, dishwasher, range. The refrigerator is so poorly designed that I had it serviced 5 times in the first year for faulty icemaker in the main part of the refrigerator. Every time you opened the door, it warmed up and the ice thawed a bit and froze solid. 5 years later, the compressor died, and I have a pile of junk. The range oven doesnt heat properly, the dishwasher stinks inside, all the appliances came with heatshrunk plastic on all the surfaces that stripped the finish off when you removed it, the doors of each appliances had dents. I am disgusted with the lot, and have no recourse but to continue using them until I can afford to replace them. I am so sorry I wasted my money and my confidence in what I thought was a good brand. Dont be fooled by a pretty face!

Double wall oven, undercounter ice maker, fridge, dishwasher and six burner cooktop. Problems with everything except the cooktop. Finally had to threaten contacting state Attorney General. Most have complaint forms online. I agree that they rely heavily on you purchasing an extended warranty.

I will pitch in with a control panel complaint too. I had to replace panels or boards, and the clock control. It cost me about $1,000.00 to get it sorted. This on a range less than 4 years old. We expected it to last at least 8 years. And it was expensive. The repair folks indicated they see a lot of condensation problems. Electrolux hasnt got a handle on this. I contacted Electrolux and they initially seemed helpful, but they were just stringing me along. They said they would give me a reduction if I bought a new one. Right! I cant hardly afford the repairs on the one I have let alone spending another 2 grand on a new range. Stay away folks, stay away!

We first bought an Electrolux Icon French style (2 doors, bottom freezer) 6 years ago as part of a kitchen reno, along with matching wall ovens. From day one the ice maker had nothing but problems - service calls every few months. They did do 1 repair after the warranty expired. The next time I called they offered to replace the fridge at cost, and we agreed as we wanted to maintain the look of the kitchen.The ice maker on this unit worked, but after about a year the unit appeared to lose its mind and would randomly give high temp warnings, and then be OK for a day or two. Service tech diagnosed ice build up in the freezer and evaporator and recommended a full defrost. We did that and it was OK for few months, then happened again. This repeated 6 months later, and now again for the 3rd time. This time I pulled out the usin and noticed a huge patch of rust on the stainless steel back plate right behind the ice maker. So, looks like the ice maker has an internal leak, which builds up as ice inside the unit and eventually screws with the temp sensors. The door gasket is also now disintegrating. Bottom line - these people do not know how to design or build reliable refrigerators. They are quite literally junk. The ovens have been great though :).

The gas burns do not all reliably ignite when turned on. The heat range is also not adequate with 3 of the 4 burns having too much flame when turned to low setting. The largest burner sometimes does not light for up to 5 attempts and has been explosive when it finally does ignite. This has pretty well been the case from the time we first used this stove. We have two Electrolux dishwashers as we do a lot of entertaining. They do not always thoroughly clean the dishes and we have to do a secondary sink wash which was not the case with previous dishwashers we have owned.Lately our Electrolux refrigerator door light switch has been failing intermittently. All of these Electrolux appliances are now 2 years old. The dishwashers and stove have not been right since they were new. They were all bought as a suite when our house was new. We are dissatisfied with the appliances and the dealer who sold them to us and falsely advertised them to be reliable.

Wow where do I start. Purchased for almost $3800 in 8/09. Less then a yr old, all the door hinges had to be replaced with a upgraded hinge. Three months later the door catches broke and had to be replaced. Six months later the ice maker was making very loud popping noises. It had to be replaced, not once but twice with again upgraded unit. The ice makers still makes lots of strange noises. Service tech says thats normal? The final straw came the week prior to this past Christmas when the info panel read an error code of SY EF. Called for service and after several days they came out to advise me it was the evaporator fan and control board. The unit ran continuously trying to keep at requested temp, all to no avail. You would think an appliance would last longer than 5 years without a major malfunction. Not so with Electrolux. Still waiting for parts to arrive, 2 weeks later. I would go into additional details about the dishwasher and microwave oven at this time. Junk. Ive learned my very expensive lesson.

I called your 1-800-265-8352 number because the dryer I just purchased on December 20, 2021 and tried using for the first time yesterday (there was a delay in using the machines because a plumber was required to hook up the washing machine due to where the drain is in our house) and I discovered that there is no heat in the dryer and its not drying my clothes. I called Canadian Appliance store where I purchased the washer/dryer and they told me to call the number I mentioned. I called, waited 20+ minutes to talk to someone and when they answered there was so much static on the line it was difficult to hear. I have been on the phone for over 2 hours today. I have given the serial number, my name and address multiple times.At first the representative told me it was no longer under warranty, now hes trying to create an account and has given me an account number. Needless to say, this is extremely disappointing customer service. Apparently, a technician will be calling me tomorrow to arrange a time to come, however, given the questionable service so far and extremely poor audible quality I have no confidence that I will actually hear from someone. I tried emailing Electrolux.ca but my email was denied?! There does not seem to be a way of communicating with anyone from customer service. I tried calling again to verify an account had been created and that someone would be calling me tomorrow and that person disconnected the call. I tried calling again to verify and all 3 times it was almost impossible to hear the person on the line because of static and echo. My experience is not good. What are you willing to do to save rectify this?

I have NEVER experienced such an awful product in my entire 37 years of marriage. I purchased my Electrolux 5 burner stove about 4 years ago and have had nothing but disappointment since. The grates on the top stove do NOT come clean. I have tried every product available on the market. Now my racks wont come out of the oven and the temperature doesnt get hot. For $2300 that I paid it is a definite rip off.

All oven racks must be removed before cleaning, had I been told I never would have bought it.

Purchased top of the line Electrolux double oven last November. Five days after 1 year manufacturer warranty expired, the oven glass door shattered during self-clean. The company offered to fix if I bought an extended warranty which I did. The customer service has been horrible - the worst Ive ever experienced. They had to order a part and it took several aggravating phone calls just to check the status of the parts order. No one wants to follow through on your request - they just transfer your call to a different area and you end up having to give out the same info. On one call I was transferred 5 times before I actually got a rep that was able to help me. Even the survey at the end of the call did not work. Was answering the questions and then it hung up before the survey was through. I will never buy or recommend Electrolux products.

I purchased a 48-in duel fuel range in 2009. The range was not properly wired, and I have had nothing but problems. My range was actually built by Dacor but that is not the problem. The problem is Electrolux. I have made numerous calls to Electrolux to ask for assistance, request diagnosis of problems, and to try to locate repairmen. Nothing. I finally found a local repairman who has beaten a path to my house from his shop. The latest problem is a circuit board that controls the small oven. That oven inadvertently switches to broil during baking and needless to say, I burns food to a crisp. The repairman has called Electrolux, Electrolux acknowledges the problem because it has happened numerous other times to other people. It is an Electrolux problem, and Electrolux still will not warrant that part which is costly. I have never been offered an extended warranty on my range, but if I were, I would certainly collect all the costs associated with this piece of equipment and get rid of it. Viking or Wolf would certainly be better than the inefficient products Electrolux puts out. Buy Electrolux at your own risk.

Have had my refrigerator since February. Now on its 3rd service call. Thank goodness I took out the extended warranty. Personally Electrolux can come get this piece of!! Two for the ice maker and one for the freezer, would not keep cold. Needless to say the whole back coil needs to be replaced and the refrigerator is only 6 months old. This will be the last time I listen to an appliance salesperson. Should have gone with my gut, but the salesperson was really pushing Electrolux and how long the company has been in business, etc. Whirlpool, Maytag, Samsung, LG anything but Electrolux!!Updated on 11/27/2016: When shopping for a complete kitchen set of new appliances, sales person kept recommending Electrolux. Spent $6800, Icemaker broke within first 4 months. Had to take off work to get it fixed. Now same problem with ice maker 7 months later. Also after having refrigerator 6 months bottom freezer coil unit had to be replaced, freezer would not freeze anything - then dishwasher does not dry dishes even with drying agent. Microwave/convection oven shorted out on Thanksgiving day after first use of convection oven. Have had these appliances since 1/14/16. Electrolux should be ashamed. Luckily I purchased extended warranty for refrigerator and dishwasher so Im good for three years with those. The quality of product is very poor compared to my 13 year old appliances I had. Very, Very Disappointed especially how much money I spent. Will look at reviews before I purchase anything else. Electrolux should pay me for my time off from work having to get these repairs taken care of.

Our new home came with Electrolux appliances, which I thought was great. Not so much. My dishwasher buttons are smearing off (Model EI24ID81SS) and the button board requires unplug and replugging when the button board freezes. My wall oven has (EW30EW55PS) has a temperature probe that worked for the two times I used it, and does not work. My microwave (EW30SO60QS) creates steam on the buttons, which have already malfunctioned for 4 months where the time or timer just didnt work. I have to leave my microwave open to make sure the steam for using the microwave does not break the buttons. The gas stove top (EW36GC55PS) didnt ignite one of the burners after 1 month of use so I had to manually grab a lighter & ignite the burner for use. Ive never had so many issues from one brand. The only 1 star is for their aesthetic appearance.

This Range/Oven had all the features I was looking for. Besides looking great, the range has a fast boil feature which saves a lot of time. The oven is convection and has a roast mode which was high on my must have feature list. Oven consistently cooks evenly. Overall this Range/Oven is a wonderful addition to my kitchen. I would definitely recommend this to anyone in the market for this appliance.

I looked at this range at best buy first checked out 4 different stores and range before choosing my first choice. Love how easy-to-use

Terrible customer service, I purchased double electrical range on April 22 2017, for almost 2,00.00, and my issues started. In beginning of September I notice that cooktop of range is starting melt, I called Electrolux, I was asked to send them a pictures, on September 24, 2017 so I did, once get a message that their side is not working, then second time, third time, all the same their site did not worked. Ok something wrong with email or their site. So on October 4, 2017 I decided to sent a pictures again, the same story try few times, the same reply site is not working. I contacted the local technician as per Frigidaire representative advise. Technician came in, made a picture and assure me within few days that he sent it to Frigidaire. Nothing happening. On October 24 again spoke to Frigidaire representative Quintavia and again sent the pictures, as she said that nothing is on my file. Nothing happening.Again on November 22 I spoke to Mona and again I heard that nothing is on my file, so again I resend the pictures, this time Mona called me back and confirm that she received the pictures and finally I got a case number. I was informed that the technician will have all the information from now. I spoke to technician and he told me that the new cooktop has been order and he is just waiting for its exchange, this was November 26, 2017. On December 5, technician has been still waiting for the part, on December 28 I called the Frigidaire with question when I can expect the repair to happened, and surprise I heard that nothing has been approved or ordered, and the Corporate supervisor told me that nothing can be done until January 3 2018. No apologies, no explanation, they did all properly and it seems to be my fault that I bought that range and that it is faulty.This is the worst customer service in my long life. It cost me two thousand and hours on the phone, a lot of stress. Frigidaire products are going down with quality, I am not sure, as I have a old fridge and this is one of the best, but for sure their customer service is the worst that happened to me, no one care, I felt like I was intrusion for staff and how dare I complain. If you can avoid please save yourself a lot of stress and time, spend a money with different company and have a less stress.

Our Electrolux range now 4 years old has been plagued with problems. Wave control replaced twice, self-cleaning usage has twice fried the controls on back of range. We are being quoted $1200 in new parts plus labor to repair, money up front and no guarantee. Obviously we will be scrapping this piece of junk and buying another brand. Electrolux has now offered us 70% off another model but wont advise what model or price level. They really assume no responsibility for their products. We are also discussing the matter with a lawyer as both Electrolux and repair outlets are aware of the continuing problems but are taking responsibility for them. Our last technician also advised our range has a heat shield plate missing from it but that is my problem not theirs. I will also be contacting my home builder to advise them of our ongoing issues with Electrolux products.

The light went out in my Electrolux oven, so I called the Sears repairman and he came and said it needed an entire new panel that would cost $1400.00 to fix. So he took out the one good light bulb and charged me $113.00 fee for nothing. Now I cant see anything in my oven and my husband cant work the controls very well. We had purchased a 3 year warranty, but this happened after the warranty expired. We hate the stove. It was and still is very expensive and a piece of junk.

We purchased an Electrolux Slide-in Induction Range 3 years ago. It has been brilliant and we LOVE the induction technology. Induction cooking is best weve ever experienced. However, it suddenly stopped working and required an $800 part to fix. Turned out the part didnt solve the problem and Im on the hook for the part and still have a stovetop that doesnt work. Electrolux originally said theyd try and help with repairs but have since said no, told us to buy an extended warranty and basically said it was our choice to purchase the part or not. I wouldnt buy any product from this company, based solely on their abysmal customer service. When you spend over $3000 on a product, you expect it to last more than 3 years and companies that require you to purchase extended warranties clearly dont have much faith in their products.

I am extremely happy with this range. The quality exceeds my expectations and it looks sleek and modern. The burners heat things up quickly and evenly. Controls are pretty easy but you do want to read the manual.

Client purchased Microwave range hood model number (ME16H702SES) Serial number (078N7WTJ301913R) approximately 11/25/2015. After approximately 20 hours of use over the period of a year or so the keyboard on the door was nonresponsive. Flashed 12:00 repeatedly but touchpad would not respond. Electrolux Frigidaire, through their automated response system, supplied the name of a appliance repair company, Best Aid Appliances Service (760-494-6444). We contacted Best Aid Appliances on 1/15/2016. According to the receipt I have. They said they would let us know when somebody will be able to come out and inspect the microwave. A few weeks went by and we agreed on a appointment. They said they are free would be $150. And we had to charge us $75 for a diagnosis fee and $75 upon the repair of the microwave. Over the course of a month or so they arrived three times. Each time they were sent a defective part.After the third time they said they would order a new one and they would contact us in two weeks. We never heard from them. We called Frigidaire. They apologized and referred us to another appliance repair company. This company was Michaels Appliance Corporation. Phone number 818-609-0912. Michaels Appliance Repair tech came over. He was very professional and a well informed gentleman. He made three visits, each time Electrolux Frigidaire concessions sent him a defective part. He suggested I need to contact Electrolux Frigidaire and inform them about once again a defective part. He asked me to contact him when Electrolux Frigidaire sent me a new door. The new door arrived. The gentleman came back. We installed the door and once again the touch controls for a non-responsive. Once again we received a defective product or part.After speaking on the phone with Frigidaire Electrolux tech-support they informed me that the product now is out of warranty and they would not take responsibility for any defective parts they sent me prior and they could no longer assist me with the repair of their product. I explained, You have been sending me defective parts for nine months. So we have a product we paid $602 for plus a $75 diagnostic fee and still we do not have a functioning product???

I purchased a complete set of ICON Electrolux appliances just over 10 months ago. The first time we used the dishwasher, the control panel kept displaying a code 11 that indicated a drain valve issue. I contacted the customer service department and they referred me to a service company to come and review the issue. The service tech had no idea what he needed to do, and advised me that it was not an issue with the appliance, but an installation issue and advised there was nothing he could do. I then contacted a plumber at my own cost and was advised by a 25-year experienced plumber that there was nothing wrong with the installation and to contact Electrolux back to get a second opinion from another service tech. I contacted Electrolux back and after many complaints, they finally sent a different service company to review the product.The new service tech finally advised that the issue was due to the faulty computer board, which he advise Electrolux to replace. Electrolux then advised that the dishwasher I purchased was no longer available and the store which I purchased from gave me a refund. I then decided to give Electrolux another chance and purchased their product. Recently, I used the self-clean on my Electrolux ICON stove and when the self-clean was complete, I opened the stove and noticed the door window had dirty film in between the glass and there were two size toony marks on right and left side of the door. I wiped it with a damp cloth and pieces of the material started chipping off. I sent an email to their customer service department and they advised there was nothing they can do as their guarantee only covers working parts and not visual ones. I could not believe that I received such an email from a high-end company.

I was replacing all of my appliances so one by one I went to store and said I want the best and they always told me Electrolux! The sweeper handle broke the first week I had it! They did send me a new one, but the suction for the hose is the worst I ever had! I had to get my Kirby back out! The gas stove a digital light burned out on clock after about a year! The dishwasher is broke and has been for a year or so, it only lasted about a year also and it never did do a good job!The microwave makes a terrible noise if you try to use the oven part! It scares me so bad I wont use it and I only tried it once! I must say though, I do like all of the different setting it has! The microwave and stove have a confection oven in them! I own rental properties and have bought a lot of appliances and I must say, I had a lot better luck out of a lot cheaper ones! So I will never buy Electrolux again! I was very disappointed! Im glad I didnt buy a refrigerator!!

As in other reviews we had problems with the ice maker on our Electrolux fridge. It was also repaired twice and now it works intermittently, plus we get some gray mold like contamination in some of the cubes. Our microwave window was replaced once because of a foggy deposit on the inside of the glass, the fog is back again! The display is fine for everyday use but if you try doing some programming the display is illegible.Our dishwasher has a plethora of wash choices of which none do as good a job as our much cheaper GE Profile in Florida. Unless you basically hand wash the plates, pans, and silverware, you will end up with some food residue on some of the items. The flat top range does not have a exhaust vent only a cooling fan for the electronics which blows out the front. If some dripping end up smoking in the oven, the smoke stays there until you open the door and the smoke sets off the alarms in the house!To top it off, one has to buy every few months an expensive water filter for the fridge, and when putting the range in clean mode, you have to remove all the racks and side bars for it to work so you end up with a clean oven but dirty racks! When we first purchased the trio it was promised that we would get a $300 rebate, which we never received because we submitted the paperwork incorrectly! We received no help from the store because it was a strictly Electrolux deal, and none from Electrolux themselves. In spite of the fact they had proof of purchase, which should have been enough to qualify us for the rebate, they never made any effort to satisfy us. As mentioned earlier, I would have been a lot more satisfied with a GE or LG product for at least half the price!

We got all Electrolux appliances for our new house. First the washer door came broken so it wouldnt close. They almost refused to fix it because I called them 2 months after it was delivered. We moved in after 3 months of closing the house because our appliances took so long to come and they all came on different days and then installing them took time. Anyway they fixed the door and then it started leaking causing water damaged down to the main floor. This was within 1 year.The stoves motherboard is not working anymore so we cant make use of the oven. The stove top is gas so at least that works. This happened within a year as well but we called one day after the 1 yr warranty expired so of course they wont fix it. Now 2 yrs later the otr is not working. Theres no power in it. Dont know what happened. Basically, dont buy electrolux!

My Electrolux double wall ovens - I keep getting an F11 error code. Call electrolux... They are just out of warranty. Apparently it is a $530. part, another $200 plus for the repairman. Diagnosis is vague. This is a you should start by replacing this situation. Unacceptable. We should be able to expect a reasonable problem-free lifespan for these major purchases. Its used twice a week (regularly) and intensely used twice a year (for the usual special occasions). This company doesnt even have a website where you can at least do some of the information-gathering yourself. And the script of the service desk is... We are anxious to please our customers. Can I call you by your first name? I will try to put you in touch with someone who can help you.... And I hope you are satisfied with the answers you received today. Nothing technical. No solution. In short ZERO service. When the repairman contacted Electrolux (from our home), they read what the error code said off a script and didnt ask any other symptoms. That did not give either of us any confidence as they they did say to start with that repair and see if it works. START with a $700 plus repair AND SEE IF THAT WORKS??? These were $3600 ovens, and they are 15 mos old. Completely unacceptable. My fight has started.....

Five years ago I remodeled my kitchen. I was talked into the top of the line Electrolux icon line and paid the price for it! Now I am again paying the price for it. Where shall I start? Hmm lets go with the overpriced refrigerator that has now almost completely fallen apart. Every shelf made with plastic fittings has now broke. Shelves are now barely holding one, drawers dont roll and stick and again, plastic parts broken and cannot be repaired. Overpriced built-in convection/microwave. Now not working as I dont want to put an additional $500.00 to repair the thing. Id rather put the money towards something worth having. Oh, and this is the second time its been repaired. Built-in convection oven electrical panel has been replaced once. Im not holding my breath. Now this morning, two of the electrical units on my flat top built-in stove have an error indicator on them. Who knows what is wrong now! All I can say is seriously, 4/4 items being in disrepair in less than five years. Well, you do the math. Do not buy any Electrolux product.

I purchased my new Electrolux slide in range with the three year warranty including thermal breakage of the glass top. I had the range for just over a month and was simmering vegetables when the glass made a pop & then a crackle sound. The glass had shattered into flakes and then cracked. Customer service asked me to send pictures which I did. They immediately blamed me and said that I must have dropped something on it. Three months later and after being runaround they now claim that my pot was dirty and stuck to the glass so is not covered by the warranty.

I purchased an expensive slide in gas range. The self cleaning oven would not work after a few times because it insisted that I remove the racks. The racks and side pieces were removed! I cannot remove something that is not there. Therefore, I had to clean the oven myself. Keep in mind that I cannot use any type of cleaners since this is supposed to have a self cleaning oven. Not an easy task! Also, when I was able to clean it leaked down the door and the door looked dirty.

All our appliances in the kitchen are from Electolux Icon. In the first year our microwave oven broke down. A few months later our refrigerator did the same. Now our dishwasher is on the fritz. In less than 3 years we had three product failures. I contacted Customer service a number of times and the only solution they advised is to purchase a service plan. The product is very attractive, a bit costly and not reliable. My argument with Electrolux is that service plans are good for older products. As a consumer I should expect 5-8 years of quality performance before we need to service. It is evident that these products are not made to last but heavy dependency on service plans as a solution.

We have a defective Electrolux refrigerator. According to the repairman, our ice maker was not insulated sufficiently from the back panel of the refrigerator. It has caused condensate to form on the back of the appliance. We discovered a large (about 6 in diameter) rust spot there with a trailing one of about 18 or so. There is condensate on the back that drips continually and the metal is actually flaking off. We have no idea how long this has been going on. We only discovered it because of a kitchen remodel. Meanwhile, it has been dripping down to a wood floor. We could be dealing with mold inside the back panel or eventually on the back of the refrigerator and wall (which I am highly allergic to). We have contacted Electrolux and all that was offered was us contacting another repairman (at our expense). They are not honoring their warranty. I also have an Electrolux stove. Im not feeling very good about it now! These appliances are expensive. I will never buy another Electrolux or Frigidaire product.

Love love love my stove and oven. Would buy again and again. No sticking on glass top and oven bakes and cleans like a dream. Best oven and stove I have ever owned and worth every penny vs glass top stove.

I bought an expensive Electrolux refrigerator, stove, and dishwasher in 2012. So far I have required repairs on the dishwasher (control panel went dead); stove (would not self clean) and the refrigerator has broken plastic that holds up the bins; very hard to remove drawers and put back in for cleaning. The bin handles you pull out are broken on at least 3 drawers. I bought these online thinking if I paid a very high price I would get quality - WRONG. I believe the cheap builders appliances would have been better than the Electrolux fix and repair too often.

Two years ago bought 4 appliances from Electrolux and all are the worst quality products I have ever owned. The Microwave has been serviced 4 times, the door shattered and the Warranty repair person broke the vent and he said it was not his problem as Electrolux stand behind it. The refrigerator cost $3600 had to be replaced for rust, the stove had sharp edges around the components and they had to send a man to file the edges in my home. The dishwasher simply does not wash the dishes and often simply stays on during the drying cycle. Customer service is polite, but does not have the ability to stand behind their product, so essentially there is no service or recourse for issues. I write this to warn you from buying this companys products.

3 years ago we renovated our home and bought new appliances (Electrolux products - Indonesia) for the kitchen. We bought a gas range, microwave, rice cooker and refrigerator. I selected Electrolux because of my experience with Electrolux in the USA was always very positive. The rice cooker required several repairs because of a bad smell after cooking rice. It was finally resolved. The gas range oven will not stay lit and requires me to watch constantly to make sure it stays on. However, I havent asked for a repair. I can manage using it without a repair at this time. The main issue we have is the refrigerator. Ive lost count the number of times weve contacted the service center and the number of times theyve been to our home or scheduled to come to our home to repair. The service staff who attempts to repair does not appear to be experienced or authorized to make decisions to repair without contacting the service center. After a few years of frustrations and attempts to repair we will replace with another brand. Ive had enough frustrations with the Indonesian service center and lack of response or promises that go unfilled.

My microwave works ok but the convection oven takes longer than my regular oven. The grill isnt as good as my broiler, the touch pads dont always work. I had to wait for delivery then I had 3 weeks for repairs to be done and it wasnt any better. It costs so much more. I expected a much better product.

We remodeled the kitchen two years ago. Since that time, we have had expensive service calls on our Electrolux wall oven, slide-in range/oven, and washer and dryer. Now, the microwave is on the blink (I have to lightly touch the start button to get it to go). And this evening, its the clothes dryer which is stuck in the pause mode and wont move! We bought seven Electrolux appliances, thinking we had the best on the market. We are now totally convinced of our stupidity! This brand is junk! We have spent hundreds of dollars in repairs and are totally disgusted with this brand.

We built our dream house in late 2013. We purchased a washer, dryer, refrigerator, double oven, gas cooktop, dishwasher and an under counter ice maker. All ELECTROLUX. The washer is full of mold, the oven cooks unevenly, my refrigerator ice maker is unreliable - having its own mind and only sporadically makes ice. At one point after several months of use it dispensed pieces of styrofoam along with ice cubes. Have already replaced the dishwasher due to excessive service calls and mold. The latest slap in the face was my under counter ice maker just stopped working. Called Electrolux. They sent a repair person out - the service call was $145.00 - it was a crack in the propeller on the circulation pump. To replace, the estimate was about $800. It was only used a handful of times, mostly during the holidays. It will be on the curb for trash day. Electrolux products are horrible and so is their customer service department.

As part of a luxury kitchen renovation we chose Electrolux appliances. Built in refrigerator with matching built in freeze, double ovens and induction cooktop. The freezer broke within the first year and it was like pulling teeth to get someone to service it. Electrolux would not stand behind their product and while waiting for parts it just started working again. We lost all our food twice. Its worked since then but often freezes up inside and often has a huge amount of condensate on the exterior. Similar issues with the fridge. They replaced the gasket on the door which did not make a difference other than now I have a gasket that isnt fully attached. Most recently the induction top died. Three weeks to get a service tech here and it is going to cost $ 1,100 to fix a three year old cooktop. I will never buy this brand again and as a leading remodeling contractor in two states, I will not let me clients buy Electrolux either. No help from Electrolux or the dealer.

I have an Electrolux Wave Touch Electric Range model # EW30EF65GSH, purchased in January 2011 for $3,000. My thought was that, spending that much, we would be receiving a quality product. Yesterday my range starting beeping and showed an E11 error code. Repair man came and informed me that the part to fix this problem would cost almost $600 and it would be $200 for him to do the repair. This is a range that is very gently used - dont cook at home that much. Customer Service offered to discount the part by 20% after much time on the phone with them. So, my $3000 range is now costing me $750 to repair and I have no oven or stove top for a week. There is no way I would ever spend the money on an Electrolux again.

Stay away from buying this brand. I purchased a Microwave/oven wall combination that I custom made my kitchen cabinets around. Literally after 2 uses, the interior blue coating started flaking off. After about 10 uses the whole bottom of the oven is completed raw. This makes cleaning the oven impossible as its now a very rough texture. After many calls and emails and complaints about the blue enamel flaking off and flying around the oven when operating, they stated there is nothing we can do because its a cosmetic issue. Electrolux told me to contact a appliance repairman which I did.After inspection he told me, There is absolutely nothing I can do with this. It cannot be recoated. Perfect!!!! Now what! I have a brand new oven that is ruined after 2 uses and there is nothing I can do. Buy any other brand but this one. Its a joke, and the only thing I can pray for is not getting cancer from the enamel landing on the food that is cooking in the oven. Dont buy ELECTROLUX, there should be a warning label on this brand.

Whenever I clean my oven it will not heat afterwards. The first time I thought it was a fluke... The second time it is costing me $300 to install new parts to get it working. Now I am told that whenever I clean it the same thing will happen. IS THERE A CLASS ACTION SUIT FOR SUBSTANDARD APPLIANCES that fail to even meet acceptable standards?

We will not buy Electrolux appliances any longer and I encourage others to beware of them. They will not stand behind their product. Back in 2010 we paid around $3,000 for a new Electrolux Refrigerator thinking that it would last a long time. Within one year, I had to make service calls because the ice maker wouldnt work right. Finally after a year they did give us a new refrigerator. Well, of course the ice maker on the second one has never worked right. Come to find out from the repairman after spending $500 on a service call is that the first two years Electrolux made the refrigerator, the freezer was not made right. We had a new kit put on for $500 at our own expense and according to the repairman there is nothing else he can do. Not only did I spend $3,000 for a new refrigerator but $500 for a service call when in fact this never fixed anything. I contacted the Customer Service area in Georgia and they refuse to do anything. They claim the service company should make it right. Well the problem is that they cant own up to the fact that the first two years these refrigerators were made the ice maker in them never worked right and is made so that once they quit working, nothing can be done to repair them. How outrageous is that? We also bought Electrolux dishwasher and stove from Electrolux. Well, they have lost a customer for life. Talk about dishonesty -- Why didnt they recall these refrigerators in the first two years they made them and supply people with one where the ice maker actually worked and could be repaired. I have two pages of notes about service calls to people. Beware of Electrolux. They will not stand behind their product and when you call their service center they just pass the buck to call the repair people and pay to fix it when nothing fixes it.

We have the same problems that a number of other Electrolux buyers report. Our 2.5 year old appliances have had 10 service calls in this time frame. Problem is now that they are out of warranty, the service calls, and the cost of parts have become astronomical. The refrigerator filters cost $60 each. New shelf $40. Ice maker replacement part $200. Range control panel $535.51, range display board $211.79, plus service call $125+/-. None of these repairs are guaranteed, in fact the range needs these 2 parts for the second time. If you can find a service repair company that even wants to work on these lemons. Most of service companies refuse to work on these appliances. They do not want to accept responsibility for failed repairs. The service repairman basically told me that the repair will fail again. He implied that I should junk the 2.5 year old range ($2,800 new). Think Electrolux customer service will be any help? Think again. Their purpose in life, is to 1) Sell you more stuff like extended warranties. 2) Make sure that you talk to no one else at the company. 3) Listen to your problem, sympathize and give you nothing that will solve the problem. If you ask to be transferred to a supervisor, they transfer you to the next cubicle to someone like Therese (one of the rudest people you will ever encounter), Thomas, Stephanie, or Bridget. All of these people will tell you that they are important (BS like special assist to CEO) but they are dead ends. My advice stay away from Electrolux, Frigidaire, and if the sale is approved GE appliances. Electrolux is in the process of buying GE appliance. My advice, call the store that you bought the appliances from. That is how I got the microwave replaced. Dont be afraid to write these reviews. Use social media to help spread the word about these awful appliances and the horrible company is... Please, please, please, be a good friend and neighbor and help get the word out.

I had a horrible experience with Electrolux, refrigerator, dishwasher, stoves, ovens. Their service is terrible. Do not buy anything from this company. I’ve had trouble with all their appliances. Lately I even tried to buy a filter for my fridge and they couldn’t ship it. It never came in the mail. Terrible.

The Electrolux appliances are the worst I have ever had. The ice maker is faulty and has lead to numerous repairs. The oven has roll out shelves that don’t work and burners that have been replaced. The dishwasher had to be replaced within 5 years. The Microwave has been repaired twice. Nothing good about any of these appliances. Wouldn’t recommend anyone waste their money on these Electrolux Brand.

We own a high end induction slide-in range that has failed twice, for the same reason, in 6 years. Whenever we have used the self-clean function the oven has remained locked (impossible to open or function). First failure was covered under warranty but the second, for the exact same failure, cost $600 to repair and Electrolux refused to absorb any of the cost. Technician indicated that this is a common failure...probably a design fault. Will never buy another Electrolux product again.

I remodeled my kitchen and purchased both an Electrolux double oven and refrigerator in Sept 2014. We started using the oven in Dec of 2014 due to remodeling timeline. After the first oven cleaning, we had to have it repaired as one of the ovens stopped working. A common problem according to the repairman. They actually had a kit to fix it. Needed to put some kind of washer on the thermostat so it would not happen again. My oven even today runs hotter than set. We need to place a cookie sheet on the lower rack to prevent burning. Now just slightly over the 12 month warranty the welding on one of the glide oven racks did not hold and has now separated. I was very disappointed with customer service and Electrolux that they do not stand behind the oven rack and will not replace. According to the supervisor at Electrolux, an oven rack is not a functioning part and therefore is not replaceable.

About 3.5 years ago we totally remodeled our kitchen. We purchased a double oven, warmer, stove top, and two dishwashers. One dishwasher needed a pump replaced after six months. After the warranty expired both dishwashers started to develop problems. They would not totally drain. I had both serviced at different times and the same problem continues. The service mechanic called customer service to see if there was a recall and was told no and that they werent aware of a major problem. When running they are very silent but are not worth the problems or repair costs. I would not repurchase an Electrolux product again. Strongly considering returning dishwashers to front of store where purchased, calling the news media to watch me take a hammer to the items to show my dissatisfaction, costly but very gratifying.

I have a new Electrolux microwave that was 1 year old at the time I sent in my first complaint. The Microwave/convection oven is now 1 1/2 years old and still unusable. The door is cracked, it dangles on 2 hinges instead of 4. The original complaint was a foggy door. The first Electrolux authorized repairman claimed door was dirty. Not true. The foggy door turned out to be a warning sign that the door was faulty. A few months later the microwave door bubbled up and melted itself onto the stainless steel body of the unit. 4 authorized repairmen later with repairmen taking photos and writing reports, the melted door was replaced by an authorized Electrolux repairman attempted to mount the replacement door. He didnt tell me but I saw that the door was cracked. Did Electrolux send a cracked door or did he drop it before he mounted it? Dont know. I do know he didnt tell me about the crack.He was unable to hang the door properly. He said the door was too heavy. He gouged the unit itself by trying to hang the door. He crudely marked the unit as he attempted to scratch off the melted door parts from the main unit. He left with the door dangling by 2 hinges, leaving 2 hinges floating. By pushing and pulling the door and the hinges he pulled out the inside clips so far that they push out from the inside of the unit, making the unit look swollen. He crudely took a metal tool to scratch off the melted plastic. He left me with a scratched and protruding stainless steel inside to look at. The door flips open on its own, turning on the light. The door dangles. He said not to use the unit.6 months and 6 repairmen later, Electrolux wants to send another repairman out. They do not want to replace the unit. Instead they send guys to take pics and write up reports that are far from truthful. The unit is unusable as it has been since it first melted 4 months prior, 5 months prior with the first warning of a problem and 6 repairmen later in total. All have yielded a microwave that doesnt work, many days waiting for repairmen, many photos taken by repairmen and many calls to Electrolux in Augusta, Georgia and to Sweden.Their behavior tells me they do not intend to listen to logic, take responsibility for their manufactured goods or stand by the truth. I just want what I paid for: a microwave that works and with no physical damage caused by their authorized repairmen. I am willing to let them have their flammable and damaged microwave in exchange for my money back. It seems like that would be good business practice and the right thing to do but is that their intention?

We have had nothing but problems with our Electrolux appliances. This is not just one model, but many different appliances. When we moved into our new house we unfortunately purchased all Electrolux including fridge, stove, dishwasher, popup vent, and over/microwave combo. This was all about three years ago. Since purchasing new appliances, the fridge has needed repair twice, the vent hood fan went out and we replaced it with a different brand (Wolf), the stove and oven have had issues and just recently our dishwasher cooked itself. It made several popping sounds and we smelt electronics burning in the kitchen, then the dishwasher shut down and wont come on again. Its now being replaced with a Bosch dishwasher.Do yourself a favor and AVOID Electrolux and their brands. They make junk. Also be careful as some brands like Kenmore use Electrolux to manufacture their goods. Do your research and stay away. I hope my review will help someone save time and money. We spent about 12K on all these new appliances and after 3 years, we are already in the process of replacing them. Getting the fridge repaired was a major hassle with their repair department. Its going to be easier for us to just purchase new appliances and start clearing our house of Electrolux. Never again Electrolux!!! You have been banned for life from my house and Ive already told hundreds of friends to stay away from your brand.

Where to begin. We purchased all of our Electrolux appliances when we built our new home. Fridge, stove, dishwasher, microwave, washer and dryer. All Electrolux. We have had the induction stove in the past and loved it, so decided we would buy the same brand for all of our appliances. In the first few months of owning them we had problems with everything. The fridge ice maker gets clogged and leaks water. The microwave light stopped working and was replaced just barely under warranty. The new microwave control panel no longer lights up, therefore we cannot see what we are doing. It is now out of warranty and is apparently our problem.The dishwasher. Wow, what a disaster. It’s quiet and that’s about the only good thing going for it. It leaves the dishes wet no matter what cycle we put it on. We have replaced the control panel not once but twice under warranty and the one side still doesn’t work unless we bang really hard on it. It is now also out of warranty and they will not fix it. The washing machine detergent drawer doesn’t drain properly and always has water in it. The dryer is ok but the rubber gasket comes out all the time.We spent over $10,000 on our appliances. Appliances that are supposed to be “high end” but quite frankly, this company not only makes junk, they could care less about customer satisfaction or service. Being a business owner myself, I find this deplorable. I will never buy from Electrolux again and not even 3 years in to owning our appliances, we will be replacing both the dishwasher and the microwave as neither function to get their respective jobs done. Very disappointed. Save your money and buy another brand!

Remodeled a kitchen with all Electrolux appliances (cooktop, double oven, French door/ bottom freezer). Started having problems with the fridge shortly after purchase. After several repairs to the ice maker, the appliance store replaced the entire refrigerator. Continued to have probs with the ice maker = more repairs and thank goodness under warranty. We then moved to another state and brought that fridge with us (it had cost us > $3000). Bought the extended warranty because we had had so many problems with it (aka more money spent). Had to have further repairs done and the motherboard was replaced under the extended warranty.Remodeled our new kitchen with more Electrolux appliances minus a fridge. Over the past 5-6 years we have spent $15-20000 on Electrolux appliances. Wanted nice looking and (we thought) reliable, high quality and dependable apps for our $$$ spent. Have continued to have probs with the refrigerator ice maker - a very moody part/worked when it wanted to!!!Several days ago I took ice cream out of the freezer compartment and it was almost melted. Thought maybe I hadnt properly closed the door (although a signal should sound if this were so). I rearranged a few things in the freezer and made sure the door was solidly closed. No change. The temp gauges on the front panel were still registering 0* for the freezer and 37* for the fridge. A thermometer showed 10*/freezer and 45*/fridge and these numbers worsened over a couple hours. I was lucky enough to have some freezer and fridge space in an older refrigerator to store food products.Today the appliance repair guy told me that there was a freon leak in the ice machine and could be repaired for ~$1000. But being an honest guy he said the best thing to do was to take it out back and shoot it and forget about putting more money into it. The prob would probably happen again and again. We are going to purchase a new refrigerator- NOT ELECTROLUX- NOT EVER AGAIN!!!! The Electrolux Customer Service Dept was going to give us a greatdeal of 30% off of parts - ordered from them of course!! Thanks but no thanks. After spending so much money on Electrolux already I am angry. Does anyone know about any pending legal action against Electrolux? After reading reviews, I am certainly not an isolated case.

We purchased an Electrolux French Door refrigerator, Dual In-Wall Oven, Overhead Microwave, and Dishwasher. The first to fail was the refrigerator, which could not make ice. Then the dual in-wall oven board failed, then the Microwave display, and finally the dishwasher which wouldnt clean dishes properly or dry them. The refrigerator ice maker failed twice more, the microwave a second time (we replaced it with GE), and the dishwasher wont clean and dry today despite using the highest clean and heated dry settings. Some of these were fixed under warranty, others under an extended warranty.I will never buy another Electrolux or Frigidaire product, and every friend, relative, neighbor, and coworker has heard my story. If Im in the appliance department of a store that carries Electrolux or Frigidaire, I watch for anyone seeming interested in the brand and warn them, urging them to look at reviews and complaints online. I will continue to do this anytime and anywhere I find anyone considering new appliances. Ive had good luck all my life with products and am typically a fairly positive person, but this was the most egregious experience. I guess Ive become a reverse evangelist for the brand.

Purchased the top of the line icon series. Have had repairs to all but oven. The refrigerator still freezes veggies and the cook top high temp burner still will not light. In my opinion the products are junk.

This double wall oven (EI27EW45JS) has many problems and does not work properly. Temperature controls are out of sink. Overheating in upper stove with discoloration of finish, lower oven is not getting the required heat. Bread proof is not holding temp at 100 degrees and overheats. No help from manufacturer after more than 1 hour on the phone talking to 5 different people.

We bought a new Electrolux double oven in 2011. In the last year, 2017-2018, we have had to replace TWICE the timer, the power relay, and the varispeed board. We now have the code F14 occurring whenever the oven reaches the temperature which causes the oven to turn off... Our repairman said it is not worth fixing a 3rd time because of faulty electronics. Do not buy this oven.

In 2011, my wife and I installed Electrolux appliances in our new home: Range model EW301S65JSA; Dishwasher model EIDW6105GS1A; Microwave model E124M0451BA; and Refrigerator model EI28BS56ISD. To say that we have been disappointed would be an understatement. Over the past 3 years we have resided in the house for approximately 20 months. During that time, every one of the appliances has failed.The refrigerator stopped making ice. An Electrolux-certified repairman replaced the control board twice, replaced a faulty solenoid once, and finally replaced the entire refrigerator with a new unit. The microwave display failed after approximately 9 months, so that we are unable to read a portion. Three days ago, the dishwasher stopped in the middle of a cycle: all lights on the pad on the top of the door remained unlit; no lights appeared on the panel behind the kick plate at the base of the unit; turning off power for 30 minutes and then turning back on produced no change.The range has occasionally beeped and flashed an F11 warning, which we have resolved by turning off power for several minutes then turning back on. Today, the F11 error and beeping appeared, and after shutting off power for 30 minutes the error continues. To summarize, every Electrolux unit we purchased has let us down. Currently, two are not functioning. We will have to pay the exorbitant cost of repair. Sadly, it seems we will have to replace the units sooner than expected, and with appliances that have a better track record than Electrolux.

We have an entire kitchen outfitted with their top line appliances since May 2010. The cooktop hybrid no longer works and requires a $800.00 repair, the wall oven is missing screws, the dishwasher was replaced in the first 6 months and has had 3 repairs since. Today it is Jan 2016 and my dishwasher is broken. Angry yes. I will never buy another Frigidaire owned company product. I owned GE previously and never has an issue. Electrolux avoids their repairs by allowing third parties fix things they are not trained for. Third party repairs do not remove a broken cooktop. The homeowner must do it in order for them to repair. It is insane to think the repairman will charge you money just to write notes, not touch the cooktop and expect you to pay $200.00 for walking in your door. I am so disgusted with Electrolux. I now must shop for a new cooktop. I paid $2500.00 in 2010. I am going back to a gas stove because It is more reliable than any fancy oven that has a digital electric panel that malfunctions.

We purchased an Electrolux gas oven in 2013 and in October 2014, the ignition stopped working. The appliance was still under warranty and a technician came out to repair it. A month later, it stopped working again and just before Christmas a technician came again to fix it. We had to call them out 4 times by which time the ovens warranty had lapsed, so not only did they not fix it, they sent us an invoice for repairs they had not actually competently done. The technician who comes is rude and aggressive and clearly cannot fix the problem. We too, thought that paying $820 would ensure a better quality of product, but the product and their service is appalling and they have wasted our time and money. We intend to seek legal advice.

I purchased a house with Electrolux Icon appliances. In the first two months, the ice maker required four service calls to get working reliably; the microwave required one to the get door aligned so it would operate, and the dishwasher required two service calls. These were all paid for by Electrolux. After 18 months, the dishwasher is now giving the error 1 code, which appears to very problematic and difficult to diagnose/repair, and one burner on the stove smells like gas, even when it is on, rendering it unusable. At the prices that these appliances cost, one would expect them to run when new, and to last more than 18 months.

I purchased one Electrolux oven through online. It had 3 years warranty. When it received no document or bill was available. Now it is not heating the oven and the service person is asking the bill to repair it under warranty. As per the manufacturing date on the oven is still valid for the warranty coverage. To repair it they need Rs 2500 to 3000 rupees. When oven cost itself is Rs 4000. Quality wise it is very very poor.

Last summer, we chose the appliances to remodel our kitchen and replaced our 10-year-old $1,500 Kenmore refrigerator with a $3,000 Electrolux stainless one. It was delivered in September... but wait, it was a different model. When we questioned the dealer, he told us that Electrolux had discontinued the model we ordered and that the one we had received was the replacement. However, there were a few small catches. It was all stainless like the one we had ordered, the inside was organized differently and the freezer had two drawers rather than three, not to mention the quality seemed to be significantly worse. But the dealer and Electrolux tried to tell us it was an equal replacement... right. There didnt seem to be a lot of options at the point so we settled with a far too small compensation. The dealer (Standards of Excellence in Concord, CA) came out and installed it in October. When they left, the doors werent even. In February, the flap on the French doors was jamming when we closed the fridge, so we called a service company. They came out, ordered the part and two weeks later, replaced the flap and tried to align the doors (not completely) and left. A few months later, the flap (mullion) failed again and I called a different service company. They came out, ordered the part, came back with the part, and spent a lot longer aligning both the mullion and the doors and left. The doors now seem to be fixed although they arent quite even. However, about a month ago, the ice maker stopped delivering cubes. It only gave out crushed ice and the display was giving some strange messages once in a while. The service guy came out again and said that the solenoid for the ice maker had gone bad, had dropped down and had fried one or two of the circuit boards. He replaced the solenoid but had to order the boards. Evidently, the fried boards were causing the computers to go nuts and provide random messages on the displays (and to the diagnostics he was trying to use). As of Monday, everything seems to be fixed... for the moment. But I have no confidence they will stay fixed. This morning, I called Electrolux to complain; their suggestion was to pay for an extended warranty. I absolutely hate the idea of giving Electrolux another cent for their poor quality product. My 10 year old Kenmore is happily humming away, working perfectly in the garage. I wish I could make it stainless.

All 3 of our kitchen appliances are worthless. They are only 3.5 years old and need new fridge, dishwasher and oven. We spent almost $7K. They are falling apart and spending lots of money repairing them. Of course the warranties are no good. I have tried to call Electrolux several times and they wont stand by their products! Never, ever buy Electrolux appliances!!

Cheap material and poor technical support. I had 2 refrigerators replaced and 5 repairs on the 2nd one, all within 6 months!! Waiting on delivery of the 3rd replacement refrigerator! Very poor customer service, do not think about convenience of consumer. All the repairs and replacements done only during work hours with no specific time range! So to take a full day off from work for every visit was extremely difficult.Updated on 05/16/2017: I previously told that Electrolux is trying to replace my refrigerator for the 2nd time within 6 months, to add to that situation, the 3rd refrigerator that was delivered today also had damage on its external body - as shown by the delivery person himself after opening the package in front of me. Now wasting another day of my work time, for them to deliver again another refrigerator, FYI THIS WILL BE MY 4TH REFRIGERATOR THAT ARRIVED AT MY DOOR! I really need some help here!!

The screen is hardly visible for years and the new parts are supposed to be worse than keeping the old part that the microwave works. After 5 years I had to replace the Electrolux refrigerator and dishwasher. After 7 years I had to replace the Electrolux stove and oven. I would replace the microwave but they do not make this size anymore. Although, the new Electrolux appliances are beautiful. I truly believe the original appliances should have lasted longer. I do not recommend this brand for anything except vacuums.

Wall oven EI30EW48TS - Received late winter brand new, doors misaligned, purchased for steam cycle and steam cycle does not work at all. Seller does nothing, manufacturer wants to charge us to only repair new item. Should be replaced.

The burners are very difficult to adjust particularly the large one. I have had a repairman and gas co. technician attempt to correct but could not. Also the led panel on the top had a led burn out and now the time is incorrect. This was not an inexpensive range.

When reading the following please keep in mind that all of it occurs from 1/13/16 through 1/3/17 - a period of less than 1 year. During this period, service technicians were at our house 13 times! In addition to that time, we also spent HUNDREDS of hours on the phone with Electrolux, Frigidaire and appliance repair companies.We purchased from Sears a Frigidaire standalone freezer. The freezer was less than 1 year old when problems started which didnt bode well for the future so we purchased a 3-year extended warranty from Electrolux which handles the warranties for Frigidaire. The freezer continually developed icicles inside the door, the drain continued to freeze and condensation had nowhere to go, so thick sheets of ice then formed and built up on the bottom of the freezer to the extent that the slide-out drawer was frozen solid and could not be utilized until the frost-free freezer was defrosted to release the drawer. This required that we find a place for all of the food that was in the freezer while it defrosted. At one point the freezer stopped (while we were out of town) and we came home to more than $1,000 of food loss and a smell that still is not completely gone. Of course, that loss was not covered by Electrolux or Frigidaire. The extended warranty covers replacement of the appliance as a lemon if a part fails at least 3 times AND a repair tech says it cant be fixed. Electrolux was able to string us along for more than a year because each time a tech came out for the SAME PROBLEM, they tried to fix it by replacing a different PART and the lemon protection only applies if the SAME PART fails 3 times. (Several parts were replaced 2 times.) So they kept replacing different parts to fix the same problem and none of it worked.The first repair company finally told Electrolux, they couldnt correct the problem and were not going to keep coming out, so Electrolux assigned another company to pursue the problem. That was equally unsuccessful so they tried a third repair company. That third company also told Electrolux the freezer was not able to be fixed. Most service calls required multiple visits because the tech would come out, decide what part needed to be replaced but NEVER had the part in their vehicle so they had to go back and the part had to be ordered requiring another visit for the same service call. The parts almost never came in when expected and the repair companies rarely called to say the parts were in - so we always had to do the follow-up. Several times a single service call required 3, 4 and once even 5 trips to our house because the tech needed a different part, or there were supposed to be 2 parts but the tech showed up with only one, etc. Each trip required us to be at home and therefore we had to arrange our schedules to accommodate the technician. And we had to be available for a minimum of 4 hours because they only give you a window during which a tech will arrive and it was not unusual that the tech was running behind and wouldnt make it during the 4 hour window. On one occasion, the appointment was supposed to be between 8:00 and 12:00 and the tech finally showed up at 7:30 pm - almost 12 hours after the start of the 4-hour window.We eventually contacted state agencies, which then contacted Electrolux/Frigidaire on our behalf. Electrolux made the following offer: For a delivery/removal charge of $150, they would replace the lemon freezer with the EXACT SAME MODEL and, OUR WARRANTY WAS NOT VALID FOR THE NEW FREEZER even though there were still 2 years on the warranty we had already purchased. WE WILL NEVER BUY ANOTHER PRODUCT FROM SEARS. We will never purchase an Electrolux or Frigidaire appliance. Choose your appliance carefully!

8-10 years nothing is in stock for your Electrolux appliance. Avoid Electrolux. Many issues exists from quality to replacement products. My entire kitchen is Electrolux. I had a bad fridge first, the dishwasher doesn’t clean well. Now a range that has no filter replacements.

I purchased an Electrolux double ( EW30E65GS8) 5 years ago. The top oven developed a crack in the floor which you can see the heating element. I contacted Electrolux who stated that they no longer manufacture the part. I contacted the dealer who states that I have recourse but to purchase another oven. There was no help available from Electrolux. Even some price reduction for purchasing a new oven. Disappointed with the entire process.

In April 2008, I purchased from Lowe’s (Preston Road, Dallas, Texas) Electrolux appliances a double oven, a microwave and a dishwasher. Ive had nothing but problems with them all, but the double oven is the worst! Ive been without oven since November 21st, 2011, no oven for Thanksgiving and Christmas. We have had 5 service visits with no resolution. It appears Electrolux and Lowe’s doesnt care! Dont buy from them.

We have had to replace the upper inside blue liner twice as the porcelain or wall burns totally through. This is a $3000.00 plus oven and we now have been waiting over three and a half months, as ELECTROLUX has them on backorder.

Purchased top of the line Electrolux dishwasher in 2010 (cost a fortune) and have cursed the dishwasher each and every time I took the dishes out after washing. Nothing ever came out sparkling clean from the first day I used it. The water never was hot enough because the dishwasher didnt have a heating coil to heat the water to a temperature that would give excellent results. I dropped the extended warranty and prayed and hoped it would break down and sure enough 6 years later it did just that. It was the happiest day of my dishwashing life. I promptly went out and bought a Kitchen-aid mid-range dishwasher with 3 drawers. An upper flat rack for utensils and the dishwasher is wonderful. No more Electrolux for me ever.

I recently purchased an Electrolux dishwasher from Lowes on Thursday March 16, 2014. It had been on display in their cabinet section and discounted accordingly. When I got the unit home and went to install it I found the discharge hose that connects to the garbage disposer was not in the unit. I also found the mounting brackets were missing. I called Electrolux customer service and explained the issue. A gentleman named Jerry took our call. We told him we needed the parts right away as we had kitchen installers at our home. We asked for the parts to be shipped overnight so we could finish installation on Friday. He said it could not be done - company policy states that missing parts would be shipped only in 3-7 days. If we paid for the parts and overnight shipping we would have them Saturday. This was originally a $1500 dishwasher and we felt we were being treated poorly. We were on the phone for about an hour and I requested to speak to a supervisor and was told none were available and to call back tomorrow. Totally frustrated, we paid for the parts and next day shipping via credit card. No parts arrived Friday, no parts arrived Saturday, and no parts arrived Sunday. We finally received the parts on Monday. Much to our frustration, the hose was wrong. Jerry had shipped the hose that was attached to the dishwasher, not the hose that attaches to the garbage disposal. So, on the phone again with Electrolux. The next customer service person could not identify the hose I needed and said she would have to speak to engineering. She called back later in the day to state they identified the hose, she would credit me for all the missing parts and overnight shipping. She said she needed to transfer me to another department which would handle shipping me the correct parts. Upon transferring the call, the connection dropped. 2 hours of effort lost. I called back in and spoke to another customer service agent who was not helpful, could not find any notes after I explained to yet another person at the company what had happened. He states that because it was a floor model I would have to pay again for the parts. AT THIS POINT I LOST IT. 4 plus hours on the phone with Electrolux and I was back at the starting point I experienced Thursday. Is this the service they provide to customers buying their products?? We are in the process of selecting another dishwasher, 2 wall ovens, a stove, and refrigerator for our new kitchen. We are also selecting appliances for our in-law suite and a rental home. Needless to say, given our experience, the new appliances will not be Electrolux. Adding pain to this experience, no invoice was provided with the parts shipment!! Does anyone at Electrolux care????

We purchased the extended warranty and within the first three months we had 2 service calls for major repairs. In both cases the oven overheated and burnt up the food that was in it. A third call was made with another major repair. I wrote letters to Electrolux and the company I made the purchase and requested the appliance be replaced. Nothing was done and as soon as the warranty expired another major problem happened and cost us $550 to repair. We will never recommend Electrolux to family or friends.

I have Electrolux 5 burner stovetop for my home. Last year (2021) 2 of the knobs were not working so I called them and ordered 2 knobs each 35 dollars. This year (2022) again one more know started not working and when I called them they says each one is 72 dollars. That is ridiculous and too expensive. For sure the knobs will be damaging every year for Electrolux stovetop and you need to buy every year. Very poor quality design and expensive.I have issue with Electrolux microwave too. Worst design I have ever seen. The handle screw got loose and dropped into the door and there is no option to fix the screen. When I called them, they said I need to order entire door for 600 dollars. What a design. They design their products to rob the customers for years. DONT buy any Electrolux product. Just stay away from it. Not worth buying. Very poor quality design. I got frustrated with their products at my home.

Refrigerator Model # EI23CS55GSI Side by Side w/ indoor ice and water manufactured June 2008, installed in 2009, malfunctioning since 2012! Absolutely the WORSE appliance purchase ever. Electronic control panel went out once while in warranty, replaced, 14 months later breaks again, now it doesnt even work, all I get is a readout of C for the freezer and CE for refrigerator. Still makes ice, but no water dispensing, lights work rarely, no way to manually regulate temperatures, all the drawer slider mechanisms - which were made out of very cheap plastic parts have come undone, or just broke. Called an appliance repair company and cost of new control panel is nearly $1000.00 --- absolutely ridiculous!!! This thing has had issues since first installed. Microwave works but LED readout/clock/light do not work at all. All control panel buttons on dishwasher have faded and are coming loose, and this is all in a condo I use about 3 times per week only and I am just one person. So far, (knock on wood) the gas range has worked properly. Electrolux has horrible customer service, factory authorized techs hate these products and readily admit they would never purchase them for their families, nor recommend them. DO NOT WASTE YOUR MONEY WITH ELECTROLUX/ELECTROLUX ICON PRODUCTS!!!

I bought 4 gallery products in June 2019 (Fridge, Cooker, Dishwasher, and Microwave oven), so its just about 3 months. The dishwasher came up with an ER error code at the end of August 2019 and I called Electrolux and they sent in a Tech who came and reset a board. Just about 2 weeks after the first incidence same happened again and it is over two weeks now since I complained and am unable to use to product I bought. The Agent I spoke with two weeks ago said theyd order a new board to replace the faulty one and yesterday when I called for a follow-up he said it might take months (up to 6 months)!!!! I will seek some legal protection if I need to because I feel really being taken advantage of here; even with my extended warranty. Customer service is horrible. Tunde

I purchased all 4 appliances: the refrigerator, the stove, the dishwasher and the microwave. Ive had issues with all of them. I am not exaggerating when I say I had 22 repairmen come out to fix my refrigerator, including their own engineer who flew out and spent 8 hours and even he couldnt fix the problem. Very sad! There was issues with the ice machine and sliders which left the freezer door open for I dont no how long and the light comes on when it wants to. The stove has stopped working, so of course we had to eat out on Thanksgiving and Christmas and its still not fixed. The frame around the top was bent when delivered so the whole thing had to be replaced and there were some missing screws. My dishwasher has never properly cleaned the dishes; Ive given up on having clean dishes altogether. What Im saying is if you are on the fence about purchasing Electrolux appliances, take a walk in my shoes. Its been a nightmare since I purchased my Electrolux. I dont mean to bad mouth a company but having my appliances for the short time that I have has only caused me stress and frustration. I saw some of the complaints before I made my discussion and thought that some of the people had nothing better to do but complain, but now I believe all the people that have had issues because Im living it. I’m stuck with a very bad product. I will have to live with it until the warranty run out then they will go on Craigslist. Dont walk away from deciding if you want to purchase an Electrolux product: run away.

Purchased high end (what a joke) Electrolux appliances. Turned out to be thinly disguised Frigidaire appliances. What a mistake. Fridge ice maker kept failing. Service guy told me Electrolux would send him out 3-5 times then would replace the fridge believe it was 4 times, but even then it took a couple of hours discussing the issue with Frigidaire warranty department. They tried to pull the its out of warranty excuse because it was just over a year. The new fridge has a different ice maker but still periodically must be defrosted and the milk self broke. The microwave needed a new display board, then 6 months later shorted out because it had been improperly painted which allowed it to arc. Even though it was out of warranty by about 6 months they finally agree to replace, but not install a new unit. The plastic impeller on the dishwasher failed. The service tech advised me to wash the dishes before putting them in the dishwasher. The stove has failed and needed a $600 controlled board. It has now failed again. Junk.

We bought Electrolux products in 2008 -- Electrolux Icon dishwasher, oven and stove. In the first year, we had to have the oven fixed twice and the dishwasher fixed as well. The stove never did work right, but the gas company said that they did not know what was wrong with it. 2 burners blow up at you with a poof of fire when turning it on. The store we bought the appliances from were no help. Now 7 years later and our dishwasher rack has rusted out. Of course, Electrolux service is terrible. They dont have any replacement parts for the rack. Now we will have to buy a new dishwasher because our plates dont stay standing. I will NEVER buy Electrolux again. Terrible products, terrible service.

We purchase Electrolux appliances for our new home 5 years ago. We have had nothing but problems with all of them. We even purchased the warranty and the company could never even fix the water dispenser the entire time weve owned it. Well today the refrigerator finally broke. The dishwasher broke, the stove, the microwave and now this!!! I will never buy this brand again.

I was heating up food in the microwave and a spark started to flare in the corner where the metal rack was held up by the plastic hook. It was a good thing that I didnt walk away from the microwave or who knows how large the fire could have gotten. I called the customer care number and because I didnt buy the extended warranty, they could not help me but provide me repair numbers which I would have to pay for. I asked if this kind of thing happens a lot with their products but they said no. Has anyone out there experienced the same thing I have? My appliance model is EI30MH55GSA.I just feel they should cover something like this because its a quality assurance problem that could definitely have led to a bigger problem (house/electrical fire). Why would I pay to repair this microwave when my confidence in their product has definitely wavered? I would prefer to put my money in a different manufacturer and have peace of mind. I regret buying all of their different appliances because most of them have a problem (oven time display doesnt work and refrigerator ice dispenser spits and continue to serve ice after release). We were really excited to buy their products when we bought our house believing we would receive a high end product associated with their costs, but instead we are greatly disappointed with what it really is. Beware and be wise. Do not purchase Electrolux!!!

Model # E130BM6CPSA. Purchased this Electrolux OTR Microwave with the convection and grill in the hopes that I could get rid of my Breville convection toaster oven from our kitchen counter. Unfortunately no luck in doing that. Purchased Aug.31, 2017 and because the kitchen cupboards had to be modified to accommodate the microwave it sat in the box until Jan. 5, 2018 when it got installed by professional cabinet installers who have done this many times. The microwave works well, however when I went to use the convection cooking function I ended up using it 2X as long as the toaster oven and then had to put it in the toaster oven to actually get past just being warm. Next day I tried to use the grill function to cook 6 small breakfast sausages and they also took 2X as long so I put them in the fry pan to finish.I call Electrolux customer service and they gave me 3 service companies to contact. We had one of them come and check out the unit and it never got to the temperature he entered on the unit and call Electrolux and the customer service rep he reached said the convection function takes about 40 min to reached the desired temp. (So I can only guess the preheat function is not working, but 40 minutes really.) The service tech then tried again to preheat the convection function and redid it for a 1/2 hour with no luck and call Electrolux a 2nd time that day. The customer service rep said that my expectation for this microwave were too high. Also the customer service rep pointed out to me that the manufacture date on the unit is 2015 and I purchased it in August 2017 so he suggested that I contact Electrolux again and tell them that I am not satisfied with the microwave which I did.The customer service rep did confirm to me that there was a note on file of my issue and said she would contact someone about my dissatisfaction with the microwave and get back to me the next day. No one called me back and I patiently waited and then finally called them back 2 weeks later and was basically told there is nothing wrong with the microwave and there is nothing they can do. I will never purchase another Electrolux convection/grill microwave and will purchase a Panasonic next time.

When you set the oven to a pre-heat setting the oven heats up to that temperature but it doesnt maintain that temp and the temp begins to fall. Called Electrolux and they recommended a repair company and they came. They replaced the heat sensor for over $200.00 in repairs. No fix. Then called another company on our own and he replaced the motherboard, still no fix. My wifes first cousin (with my help) took the oven out of the cabinet and he found that the heating element at the bottom of the oven burnt up. Replaced that heating element and now the oven works just fine. Electrolux wanted to sell me an extended warranty on the oven for $500.00, not solving the problem. Electrolux customer services is PP even though youre paying top dollar for their product.

We bought an Electrolux gas stove less than 3 years ago. In less than two years, the enamel on the inside of the oven was flaking off where the racks go. These racks are on gliders so if you are cleaning the oven, its pretty much the only time the whole rack gets moved in and out. In other words, the rack stays in place but the shelf itself can glide in and out to remove food. I noticed 3 spots chipped off about 8 months ago after I cleaned the oven and was putting the racks back in. I wrote to Electrolux and sent pictures to them. They sent me back an email saying they had a technician look at the pictures and he determined this was normal wear and tear. So I sent them a reply stating that my last two stoves were over 20 years old, the racks were in and out of those stoves many times and all the enamel was still in place when I got rid of the stoves. This was a manufacturer defect and I would like this fixed. The liaison from the CEO then called me and told me the same thing that their reply email stated and again I told her about my last two stoves never having this problem. She then offered me 60% rebate to buy another Electrolux stove because they cant replace the inside of the stove. I told her, No, I want all my money back so I can go and buy a stove that will last. I had read online many people were dissatisfied with their stoves for the very same reason I was complaining. Also the front right burner doesnt light right away, another complaint from others. When it finally decides to light you get a loud fffumm and a huge flame shoots out of the burner. Now, the other day I cleaned my stove and the next morning I opened the oven to wipe the ash out and in the bottom of the oven the ash was rust colored. I thought that was weird but figured it was the grease that had spilled over before I cleaned it, but once I started wiping it out, I noticed the bottom of the oven is actually rusted and pitted all over. This is not normal. As I see it, the enamel is breaking off when the oven is cleaned. The front of the stove where the knobs for the burners, where it tells which burner is for each knob is all worn off. This is a very expensive appliance with shoddy workmanship! Now Electrolux is telling me they will give me 50% back to buy another one of their stoves. I would never spend that kind of money, and this was the most expensive stove in any of the places we looked. I thought I was paying for a good brand, a long time name in the appliance business and would stand by their product. I will never purchase another Electrolux product again.

I bought Electrolux dishwasher, range, and refrigerator in 2009 from Lowes in Marble Falls, TX. The dishwasher was damaged when arrived, then not installed properly. After several attempts to get Lowes to replace it, and then several more phone calls with Electrolux, I finally had a new one installed. It always leaked, and I could get no one to take responsibility. It was the worst dishwasher I ever had, so I finally replaced it with a KitchenAid, which I love. The refrigerator is terrible! The filters need replacing all the time, the crisper freezes my lettuce, even on the warmest setting, so I can only use the right half of the drawer. The same is true for the cheese drawer. The ice and water dispenser do not shut off every time, which makes a huge mess on the floor. Came home last night from vacation, the CE alarm was going off, and everything in the refrigerator and freezer was ruined. Again, Electrolux will do NOTHING! I guess I will also throw the refrigerator out and replace it with a KitchenAid.

All my Electrolux appliances broke down. The dryer quit and had to replace the motherboard. The microwave broke and replaced it with another over the range microwave and the handle broke within few months. Then last week my Electrolux dishwasher caught fire. It was the motor that caught fire and spread to the insulation. The fire department came and put out the fire and whole house was damaged with smoke. Insurance is handling the claim and I had to pay the $1000 deductible and the dishwasher is not covered by the insurance. It was a loss close to 10 grand. Electrolux wasnt even ready to pay someone to come and do an inspection and I had to pay an authorized repairman to come and submit the report to Electrolux. He is coming tomorrow to do the inspection. I am really frustrated with Electrolux appliances and their accountability.

We bought a Frigidaire self cleaning ceramic glass cooktop range in June of 2018, one month after the warranty period my wife turned on oven to preheat it. After about 3 min, she heard a loud popping sound and the breaker in the house tripped! She opened the oven and after the smoke cleared she saw a quarter sized melted hole in bottom of the oven. We knew the warranty was over so we called an appliance repairman to look at the stove. He found that the bottom element shorted and burned a hole in bottom pan and the convection fan was burned out! All the parts that needed to be replaced could not be located in Canada! These are very dangerous appliances! Stay away! The model number of the stove is CGEF3037TFC.