I purchased new Electrolux dishwasher from Goedekers.com, was delivered to me in intact box, so nothing to show delivery problem, I open the box and could not see any problem, scheduled installation and the installer discover that under the cover blanket the unit was really beaten up. So I called Electrolux and Goedekers to report the problem. The dishwasher is under 12 mos warranty. They send different appliance repair people to fix it. And the conclusion was the same: Replacement because cant be fix.But after two mos Electrolux/Goedekers game come with the statement: the warranty does not cover the repair (actually Electrolux spent $600 on diagnostics and screwing-unscrewing) + I spend long hrs talking/asking/emailing/listening CS reps, managers, supervisors, corporate executives telling different statements, basically lying and not taking responsibilities.The worst experience in my lifetime and Im 64 years. All this Electrolux/Goedekers reps were advising me to do illegal actions to repair the damage for unit under warranty and all is my mistake that I did not uncover the manufactured blanket when I checked the delivery shipped in intact package box. Also accusing me that I damaged my new dishwasher - insane! I ready to expose the damage that Electrolux and Goedekers are doing.

Purchased top of the line Electrolux dishwasher in 2010 (cost a fortune) and have cursed the dishwasher each and every time I took the dishes out after washing. Nothing ever came out sparkling clean from the first day I used it. The water never was hot enough because the dishwasher didnt have a heating coil to heat the water to a temperature that would give excellent results. I dropped the extended warranty and prayed and hoped it would break down and sure enough 6 years later it did just that. It was the happiest day of my dishwashing life. I promptly went out and bought a Kitchen-aid mid-range dishwasher with 3 drawers. An upper flat rack for utensils and the dishwasher is wonderful. No more Electrolux for me ever.

We have had nothing but problems with our Electrolux appliances. This is not just one model, but many different appliances. When we moved into our new house we unfortunately purchased all Electrolux including fridge, stove, dishwasher, popup vent, and over/microwave combo. This was all about three years ago. Since purchasing new appliances, the fridge has needed repair twice, the vent hood fan went out and we replaced it with a different brand (Wolf), the stove and oven have had issues and just recently our dishwasher cooked itself. It made several popping sounds and we smelt electronics burning in the kitchen, then the dishwasher shut down and wont come on again. Its now being replaced with a Bosch dishwasher.Do yourself a favor and AVOID Electrolux and their brands. They make junk. Also be careful as some brands like Kenmore use Electrolux to manufacture their goods. Do your research and stay away. I hope my review will help someone save time and money. We spent about 12K on all these new appliances and after 3 years, we are already in the process of replacing them. Getting the fridge repaired was a major hassle with their repair department. Its going to be easier for us to just purchase new appliances and start clearing our house of Electrolux. Never again Electrolux!!! You have been banned for life from my house and Ive already told hundreds of friends to stay away from your brand.

Weve had these appliances for about five years now. Weve had major service on the refrigerator at least four times. The ice maker has been replaced twice and is currently not working, the drawer guides on the main drawer in the refrigerator area have had to be replaced and the temp sensor had to be replaced. The spring on the dishwasher door broke off its mounting plate, the door handle broke off of the microwave, and a year later the entire door assembly has fallen apart. They look pretty nice and the dishwasher is quiet, so Ill give them one star but these are just not well-built appliances. Save yourself expense and frustration. Look elsewhere...

Ice maker never worked, now fridge doesnt work. $3000 fridge never worked from day one. Now I will only get 100.00 back in a lawsuit. Shame on Electrolux. DONT BUY FROM THIS COMPANY. Throw the appliance in the trash where it belongs.

I bought all fridge built in with no water line connection, we notice our side cabinet and under fridge has big water damage after checking, we notice the water is from fridge, we call them. They told me to call their service company. Cost us $100. They wrote report to them and told them it is problem with fridge and the leak was from months before that why the rusting started. Unfortunately they say my fridge is one month past the warranty even their service company wrote letter and told them this problem start from months before almost from start. They are not answering my phone call. Im keep leaving massage but they not calling me back and angry and disappointed.

We purchased an Electrolux french door fridge this summer. Our apartment was under construction so we were unable to connect it until this month. When we tried it did not work. We called Electrolux who informed us they would send a technician out right away. Because we do not have the receipt. They said they would honor a 9/15/2014 purchase date. The first technician never came so we called Electrolux again. They sent a second technician who also no-showed.When I spoke to the Electrolux representative for the fourth time I asked to speak to a supervisor. I asked the supervisor what my options are because Electrolux only contracts with 4 repair people in the entire New York City area and all 4 had 1-2 stars on all consumer review websites and 2 of them had already no-showed. I was hoping that we could hire a contractor we know is high-quality, can fix the brand, and is available and have that reimbursed, like going out of network for health insurance. The supervisor put me on hold for a long time--the entire call lasted 61 minutes. When she returned she told me they would no longer honor our purchase date and that because the fridge was manufactured in 4/2013 they would consider it purchased in 10/2013 and we were therefore out of warranty and there was nothing she could do to help us.We have been unable to locate the itemized receipt. Electrolux has offered to sell us a $600 3-year warranty. However, upon reading reviews of our purchase, everyone who has had this issue says it is chronic and never resolved. Dont make this mistake. The EI288S65KS6 does not work and Electrolux is a company that will not work with you.

After installing the fridge in my newly built home, it leaked and ruined a portion of my new hardwood floor. After seven months of jumping through numerous hoops to provide documentation, receipts, photos, statements etc, they refused to take ownership or reimburse the $2,000.00 in repairs. I sent several letters, emails and left phone messages with customer service while waiting for their response and no one ever got back to me. This is, without a doubt, the worst customer service I have ever experienced and I will never purchase another Electrolux product. My son is building a house and he is steering clear of this company as well.

To all my family, friends and shipmates: Please forward this on to as many people as possible in order to get the widest amount of coverage as possible! My wife and I purchased a new Electrolux Refrigerator (Model Number EW23BC70IS) on 25 May 2009 at a cost of $3699.00 for our new home. In less than a year were so many problems with the refrigerator; ice maker not working and freezer drawer cracked (which were covered under warranty), that Electrolux finally replaced it with another one (Model Number EW23BC71IS) on 29 April 2011.On 9 August 2013 there was a service call to replace electronic board and ice maker. On 5 September 2016 another service call to install Rear Insulation Kit. Finally, on 16 May 2018, a service call to install Air Handler. Then less than month later, on 13 June 2018, a service call to Beach Appliance Service, LLC., regarding frozen water line, no ice or water, and large mold patch on wall next to the back of refrigerator in addition to water dripping from back of refrigerator.The bottom line is that even though Electrolux was contacted both by Beach Appliance Service, who provided a total of 18 pictures (including mold), and myself (at least 5 phone calls) regarding this issue, Electrolux’s bottom line was that the refrigerator was out of warranty and that they would be happy to give me 10% off a new refrigerator. Please tell everyone you know what a lousy product Electrolux makes and that no one should buy anything from them or go through what we did. Since I didnt any resolution from Electrolux, I am now taking them to small claims court.

3 calls, 2 separate trips to fix our Frigidaire dishwasher which Electrolux does the installs for on new homes. 3 times the dishwasher has flooded our kitchen floor and all we get a substandard fixes and trite customer service. The home builder said after three times they are supposed to replace the appliance and Electrolux does not want to do that. They only want to send someone out to fix again. Electrolux is only in the business of warrantying and not resolving issues. Dont give them the time of day. Save your breath even if the warranty service is free and go buy a new unit from Lowes or Home Depot.

In September 2013 I purchased numerous appliances for a house I was renovating. Among those were an Electrolux washer, dryer and 2 wine refrigerators. The appliances were delivered and installed in February 2014. The dryer steam valve malfunctioned in less than a year flooding the laundry room and damaging the wood floor; that was repaired under warranty. The washer malfunctioned a few months later - out of warranty - when it would not spin clothes dry. That required a service call and parts replacement for $454. About a year later the same problem arose. Another service call, another $454. Recently the problem occurred for the 3rd time. I was told that I needed a new drive belt and that the bearings were bad. The quote to repair was more than the cost of a new washer. I replaced washer and dryer with Maytag versions. The wine refrigerators have fixed shelves so close together that Burgundy style bottles cannot be placed on them without causing the shelf above to come out as well. The only solution is to skip a shelf if you need to store bottles wider than standard. Oh, yes, one of the refrigerators temperature controls no longer works.

For the first year, refrigerator worked well. Then ice maker began filling to capacity every twelve hours. It had to be emptied every night before bed or it banged all night. Called Electrolux and told out of warranty. They offered to send qualified repairman for four hundred dollar fee (parts not included). Have a whole house warranty and they sent a repairman who replaced a circuit. Ice maker worked for two days, then started making malformed ice cubes. Another repairman sent who replaced entire ice maker. It worked perfectly for six months. Then ice maker stopped making ice. Told by Electrolux to replace both air and water filters which I did wasting about a hundred dollars. After two weeks, it miraculously started making ice. Then after one month IT STOPPED. I changed the filters again because the control panel said they needed to be changed. Wasted another hundred dollars. Followed every suggestion in manual and finally got seven ice cubes (half melted and in a block). Emptied them out, replaced ice drawer and a few hours later got one malformed cube and water leaking all over the inside of the refrigerator and the floor. Cleaned up the mess and stood in front of the dispenser door to keep an eye on the devil. It cycles after taking water for a drink or when it goes through the regular cycle and then leaks a half cup of water from dispenser tube which I have now equipped with a plastic Chinese soup container. Once again, I must be sure to empty it before I go to bed. I hate that refrigerator and the company that spawned it. Like others, I waited until I was older, retired and handicapped to fulfill my dream of the perfect kitchen appliance. THANK GOD, I DIDNT BUY THE STOVE!

Have Electrolux washer and dryer with pedestal for each washer wont spin and wont remove water. I cant get Lowes to help. Paid over $3,000 for both. I have problems with lint screen. It is so fine that I got to take outside and blow out with air compressor. Someone needs to go after Lowes/Electrolux. We need help.

I bought the big expensive Electrolux washer and dyer. The big stand up kind with the doors on the side, with the window in the door. I love the washer but the dryer does not dry well and the wrinkle release is useless. To make matters worse some moron designed the filter inside the door to be flat so clothes just sit on the ledge and wrinkle terribly. It is a really stupid design!!! IT should at least be at an angle so some of the clothes do not just sit on the ledge, there should obviously be no ledge there!!!

Worst customer service, next to Fiat Corp, at least. On hold for 55 minutes waiting for a supervisor whom the customer service rep initially refused to get and then the supervisor refused to talk to me. I managed to call on a different phone and a helpful rep got me a supervisor in 8 minutes! Bottom line, my 2 month old Electrolux dishwasher has a plate rack that routinely collapses. After breaking several plates I decided to call for repair. They wanted me to troubleshoot, which I refused since I have moved nothing since getting the unit. The supervisor then informs me that I will be charged for the service call since the racks that hold the plates vertical are considered cosmetic and not functional and therefore not covered? Really? I dont need those racks to have my dishes cleaned? And apparently there are no actual lists of cosmetic and functional parts. It’s all arbitrary and based on what the company wants. Never another Electrolux or Frigidaire for me!

Electrolux refrigerator EW23BC711S SN 4A04802394 never worked properly. We have a service contract **. The freezer never closed tightly and we have experienced frosting from time to time. The ice maker has never worked. It does not maintain the right temperature to keep the ice from melting. Ice turns into solid block and is not usable. All the parts that could be replaced have been replaced as per comments from technician. There is a design flaws and the technicians have repeated that they have many issues with these refrigerators. Under the service contract, a replacement is called for after 3 similar calls. We have asked for a replacement and all Electrolux does is to send more technicians trying to wear us down. Well have no choice but go to court to get satisfaction.

It has been more than 4 months since I reported the problem with my microwave oven. To date your repair specialist, Rambs Appliance Repairs has visited my home twice and my oven has still not been repaired. This is the worst warranty repair service I have ever experienced.

My Electrolux refrigerator came with my new builders home - I wanted GE Profile, but settled for Electrolux. The refrigerator has been nothing but a problem. The freezer side and the water dispenser, have been worked on many times. The freezer freezes up with crystals, water continues to drip from the dispenser and they have repaired it four (4) times without success. I have asked for a more seasoned professional to come and handle the repair however I just keep getting the same old, same old person who always comes (yes, the one who put the door heater in upside down!!!). Be cautious when you are considering purchasing an Electrolux product - GE Profile cant be beat, even though it might cost a little more. The Electrolux customer service treats people like they are the judge and we are the condemned. Their service times is ancient - 8AM-5PM of all things. Who does that anymore??? Ive spend five days home waiting for them and Im tired of it now. I urge you to look around, check on the customer service, read reviews, do your homework before purchasing.

I purchased a new home and bought the extended warranty from Electrolux for the appliances. Within the first year, my microwave broke 4 times. On the final time, I was told the microwave would be replaced. My microwave broke over 3 weeks ago, and initially customer service said someone would get back to me within 5 business days to approve the replacement. When I didn’t hear anything for 10 business days, I called them back. I was then told to give them another 3 business days.When I didn’t hear back AGAIN, I called them and was told that these things (meaning replacing my microwave) takes time and I should be patient, and that I could possibly be without a microwave for 2 months. Does that sound acceptable?? What modern home can go without a major appliance for that long? Their customer did not care. I spoke to a supervisor who was not helpful and kept repeating the same phrase, “I understand your frustration.” However he was not offering any solutions to my problem. He did, however, tell me that if they had to ship my microwave then I am financially responsible for the shipping and installation. If you are reading this before you purchase an Electrolux or Frigidaire appliance (Electrolux provides the extended warranty) please DON’T purchase. If you have an issue with your appliance then you will regret you spent the money. Their customer service and appliances are horrible. BUYER BEWARE!

We purchased an Electrolux front load washer-dryer from Lowes Home Center on 05/14/11. We also purchased an extended protection, 4 year plan at that time.We have had problems ever since we purchased the washer. It will not drain the water. We contacted Lowe’s, and they sent a repair technician to check the machine. We have had 4 or 5 service technicians in all to come out. The machine still will not drain. One technician told us our drain pipe was too tall, so I cut the pipe to the height I was told it needed to be. The machine worked for two and a half loads and stopped draining. The last technician said because we have a septic tank, we had to put in a p-trap to keep back flow air from stopping the machine from draining. I installed the trap. It still will not drain.My wife called the technician again and was told this was not their problem. They told her that they could not keep coming out to our home. What can we do about this problem?

We have been very pleased with our dryer. Overall, its a very nice dryer. We had to call for service due to not starting but, it was a minor manufacturing issue and fixed within minutes. We are still very happy with the dryer.

We bought one of the top of the line side-by-side drawer on the bottom Electrolux refrigerators in January of this year (2014). By July we had a trim piece hanging below the left door on the side of the ice maker, and we were told by 2 repairmen that the whole door had to be replaced to rectify the problem. I called Electrolux about it and was told that they wouldnt do anything about it because it was cosmetic. I got adamant about their need to do something, and they reluctantly agreed to pay for the door but not the labor to replace the door. Fortunately, the place where I bought it, University Electric, said that theyd pay for the installation costs. After 3 hours on the phone today, I finally have the door ordered from Electrolux and will get reimbursed for the labor. Certainly not the way it should be when you pay close to $3000 for a refrigerator!

Bought an Electrolux because we wanted a great product. $2500 later we have a great looking fridge that has more issues than an old used car. Electrolux has no customer service that is helpful. I’ve spoke with “managers” and wrote letters. Still nothing but frustration. Every time I call they find a reason why they can’t help me. Came with a 10 year warranty they won’t honor!! We’ve sent our info to them multiple times per their request and still no help. They have told me to stop putting negative comments on their FB. I told them honor my warranty and I will stop. NEVER AGAIN WILL WE WASTE MONEY ON ANY ELECTROLUX PRODUCT!!!

We bought this refrigerator (Model FGHT1846QF4) to replace a similar model we had before. The fridge is very noisy, much more than the previous one. The overall quality is poor, very light refrigerator that moves easily when opening the door. The customer service people were very nice but the manager was not sensitive to our complain. I do not recommend this product. I was very disappointed with both the product and the company.

All Electrolux Appliances were purchased for my kitchen in a remodel. Microwave model E130MH55GSA: top vent was broken and needed a replacement before the warranty was up. Electrolux did send the part free, not once but twice. They did not seem surprised. They knew of others with the same issue. Okay, happy with that.However, this model oddly does not have a turn table and there is a huge amount of moisture that develops on the floor of the unit when cooking. This causes a big mess and can be slippery and dangerous when removing items from the unit. Dont really know what to make of it. It does cook well and I never really put water in the food because of all the water that seems to come from nowhere during cooking, a bit messy. I was told by Sears and Electrolux they dont need a turn-table. However, I see that all the newer models all now have turn-tables.Now to the Electrolux gas range model EW30GF65GSB. It has been satisfactory with the exception that one of the iron grills came in damaged. Since this was new and under warranty, I was able to get a new one sent out to me free. The oven is consistently under heated. It does not get as hot as the temperature shows. I either have to cook food longer or raise the temperature. I can live with this.I also have an Electrolux refrigerator model EW23CS65GS1 and it has been problematic. Right after the warranty was up, the indoor water dispenser would continue to allow water to flow. We could not get it to stop thus running water all over the floor. By chance I figured out after a major flood on my ceramic floor nearly to the wood area that opening the door would finally stop the water flow. Company came when it was working and this flood happened all over again. It took forever to find a repairman who would come to replace the part I ordered from Electrolux. You cant get these parts anywhere in any major city I know of. I am in Austin, TX. It was repaired after weeks of waiting and arranging for a repairman. Then my filters began to fail. Right after I replaced one, it failed within the first month. I discovered this by finding a pool of water at the front of the refrigerator. With further investigation I found wet walls inside and a full pool of water at the refrigerator floor. This was a puzzle and I did not know what had caused all the water. We continued to use the water dispenser not knowing that the leaking filter was causing the spray of water on the inside, down the walls and on the unit floor. The leaking out on the floor occurred when it had nowhere else to go. It was impossible for me to get the company to replace the nearly new filter that costs around $30 plus $7 or so every 6 months to get them sent. They should have sent it for free. You cant find these for purchase in any major city I know of. Therefore you must order ahead and always pay shipping. However, there is an air filter too that needs to be replaced every 6 months for an additional $30 plus shipping because it cant be purchased in the city either. I wish it had ended there, but no, the new one failed. I have spent hours with this company just getting my call through, getting routed to the right department, waiting on hold, and waiting for parts to arrive.Electrolux advised me that I should buy an extend warranty I believe would cost me $150 or so per appliance to cover these things. Can you imagine? I purchased these appliances because Sears recommended them as dependable appliances. Sadly, this has not been the case. I did not purchase the new warranties. Then Electrolux advised me further to purchase a replacement filter housing to prevent another leak. I called my repairman who advised me to try another filter. I was unable to use the dispenser and have ice in the freezer for weeks while trying to get all this resolved and on the phone countless times and hours to attempt to get faulty filters replaced free since they were failing. I was refused over and over by representatives and even managers who told me they would not sent a free replacement and the manager hung up on me on more than one occasion. I was finally successful with repeated calls to get a manager to send the replacement without further cost. There have been no further leaks so far and no housing replacement as advised, who knows what will go next. I have had the filter in for a couple of months now with four yet to go.I have saved the best or should I say the worst appliance for last, the Electrolux dishwasher model EWDW6505GS0. I have had to replace the motor pump that failed out of warranty. The unit shuts down and beeps until you attend to it. It gives a digital error code to tell Electrolux and repairmen. Somehow in the process of getting the part sent from Electrolux after the standard 7-10 business days, I got not one part but two. I kept the new on for reserve; they aren’t really on top of it in the parts department apparently since they send some things twice. Finding a dishwasher repairman for Electrolux that had a good rating was a challenge. The part was finally replaced without having a dishwasher for three weeks. Then I start getting a new error and I try to get a repairman out. I tell him about the replaced motor pump and he thinks changing it out with the one I have in reserve will get it working again. Why he did this I am not sure, because once he had it installed it gave the same error code. I told him I couldnt pay him for replacing a part that he didnt provide and he did not fix the problem. I gave him minimal payment and also got a scratched up ceramic floor out of this deal. Then I began to notice that the wood floor next to the dishwasher and cabinets to the next room was wet. Now I have to have extensive wood flooring replaced. The repairman had not gotten the water supply attached properly. Even though I was unable to use the dishwasher, water continued to leak out under the cabinet to the wood floor. This is not Electrolux’s fault directly, but if their appliance was working properly in the first place, I would not have had this unit worked on thus causing the water damage to my wood flooring. I called a plumber who discovered the leak from the attachment to the dishwasher to be inadequate. The water damage may also be caused by the faulty drain valve kit. This was ordered after much time spent with Electrolux on the phone after the dishwasher repairman put on the motor pump that did not fix the problem. Electrolux representatives told me the error code required a drain valve kit. I waited past the standard 7-10 days for the part to arrive. It never did, I spent all evening and the next morning with numerous representatives to try and get drain valve kit sent. My credit card charge had already gone through and was paid without any part. It was finally determined that the part was sent to another person entirely. First I was told I would have to wait until the other party sent the part back. I complained. After much hold time then transferring, I as told to call back the next day since all the managers were now gone for the day. Today after telling my story over and over again to several representatives, more holds, and transfers, I was told they could not ship it over-night for free because a dishwasher did not have priority. Are you kidding-- I had been waiting now for 15 days with no part and no dishwasher. I bought what I was led to believe to be a dependable dishwasher for quite a sum of money that isnt doing the dishes and is costing me more time, more money, and additional home repairs. It is a priority to me. The representative hung up on me. I called again and finally got someone who put me on hold for 30 minutes but agreed to send the part I have already paid for overnight at no additional charge. Of course the story still goes on since I still dont have the part and dont know if it will get the dishwasher running. Then there is the problem with my wood floor damage. I have that to deal with too. Thanks Electrolux for wasting a lot of my time and money. I will never purchase another product from you again. I think Electrolux needs to stop selling lemon appliances and do right by their customers. I paid $7,678.81 for problematic appliances that continue to cost me time and money.

All my Electrolux appliances broke down. The dryer quit and had to replace the motherboard. The microwave broke and replaced it with another over the range microwave and the handle broke within few months. Then last week my Electrolux dishwasher caught fire. It was the motor that caught fire and spread to the insulation. The fire department came and put out the fire and whole house was damaged with smoke. Insurance is handling the claim and I had to pay the $1000 deductible and the dishwasher is not covered by the insurance. It was a loss close to 10 grand. Electrolux wasnt even ready to pay someone to come and do an inspection and I had to pay an authorized repairman to come and submit the report to Electrolux. He is coming tomorrow to do the inspection. I am really frustrated with Electrolux appliances and their accountability.

I have two Electrolux washing machines, model EIFLW50LIW0 purchased in August 2012. Both have issues, but one in particular has been serviced 6 times for the same problem. The service warranty and customer service is appalling. They continually want me to purchase an extended warranty which I did after two years. Now the warranty is up, the problem is ongoing and they want me to purchase a new one. Im replacing it and when the other one goes, I will replace that one as well. Stay away.

About 3 years ago we remodeled our kitchen and purchased the top model refrigerator that Electrolux had to offer. Within a year, they replaced the entire refrigerator for free because the ice maker could not be repaired. After owning the second refrigerator for a year, we began to experience problems with the ice maker again. We had to pay $250 to have the ice maker replaced. Now, another year in, we are having issues again. The ice maker has stopped producing ice again and I have had to call a serviceman to come and repair it. This is really frustrating and disappointing. I would never purchase nor recommend an Electrolux refrigerator again. Call Electroluxs customer service was fruitless.

I purchased a house with Electrolux Icon appliances. In the first two months, the ice maker required four service calls to get working reliably; the microwave required one to the get door aligned so it would operate, and the dishwasher required two service calls. These were all paid for by Electrolux. After 18 months, the dishwasher is now giving the error 1 code, which appears to very problematic and difficult to diagnose/repair, and one burner on the stove smells like gas, even when it is on, rendering it unusable. At the prices that these appliances cost, one would expect them to run when new, and to last more than 18 months.

We purchased an Electrolux gas oven in 2013 and in October 2014, the ignition stopped working. The appliance was still under warranty and a technician came out to repair it. A month later, it stopped working again and just before Christmas a technician came again to fix it. We had to call them out 4 times by which time the ovens warranty had lapsed, so not only did they not fix it, they sent us an invoice for repairs they had not actually competently done. The technician who comes is rude and aggressive and clearly cannot fix the problem. We too, thought that paying $820 would ensure a better quality of product, but the product and their service is appalling and they have wasted our time and money. We intend to seek legal advice.

Wall oven EI30EW48TS - Received late winter brand new, doors misaligned, purchased for steam cycle and steam cycle does not work at all. Seller does nothing, manufacturer wants to charge us to only repair new item. Should be replaced.

All our appliances in the kitchen are from Electolux Icon. In the first year our microwave oven broke down. A few months later our refrigerator did the same. Now our dishwasher is on the fritz. In less than 3 years we had three product failures. I contacted Customer service a number of times and the only solution they advised is to purchase a service plan. The product is very attractive, a bit costly and not reliable. My argument with Electrolux is that service plans are good for older products. As a consumer I should expect 5-8 years of quality performance before we need to service. It is evident that these products are not made to last but heavy dependency on service plans as a solution.

I contacted Electrolux because a bad smell was coming from the drain pan, since this was the first time I ever had this problem. When I tried to pull the drain pan out to empty, it was to my surprise that the pan would not coming without taking the fridge apart. Since this was a manufacturing defect I would think they would offer to take care of the problem. But I got an e-mail from customer service to tell me to lay on the floor and stick a rag into the pan to empty or use a turkey baster. Since I am 66 years old and a stroke victim that is not an option for me they refuse to do anything. I contacted Lowe’s where it came from, their customer service offer no help. Sorry I have vision problems so caps are the only way I can see what I write.

I purchased a top of the line Electrolux front load washing machine in March of 2015. I was a happy consumer for 2 weeks. I am now frustrated beyond words with the poor performance of the washing machine, and the I do not care attitude of the Electrolux corp. After many service calls to Electrolux and days without a washing machine, they are now here to rebuild my new Electrolux washing machine. Electrolux is not a product worthy of spending our hard earned money on.The Electrolux corporation and their response to the consumer is more disappointing than the inferior product they build.

2 years ago we received an Electrolux french door refrigerator as a replacement for the same refrigerator that lasted one year. The ice maker stopped working at 1.5 years and now it wont stay cold. The master repair technician concluded the whole thing is beyond repair. We have now been without a refrigerator for almost 3 weeks as Electrolux tries to determine how and when to replace it. Very dissatisfied with the durability of this $3500 product and the customer service is slow and unresponsive. They keep assuring me that it is moving forward and seem satisfied with their response. I would not recommend spending any money with this company.

I love my stove. In fact had to get a dishwasher. Looked at other brands of stove, I told my husband there’s not a stove I’d have for sale right now. They are so cheaply made, if mine has issues I’ll have mine fixed unless I find another Electrolux on the floor. Sad they don’t carry more Electrolux appliances on their floor to see!

I was originally looking to buy a slide-in range. I didn't have my mind set on any particular brand but the Electrolux model ranked high on my list of contenders. After almost a year of scouring & searching both BB and numerous other online resources, I finally came across this free standing range @BB store near me. It was a display model that had been marked down, that coupled w/ purchase promo at the time & free delivery was a no brainer. So although it wasn't the slide-in I wanted, it was well worth the trade off for a deal like this. BB has always done right by me & customer service was great. As for the performance of the range itself, I have no complaints thus far, it works fine & has many features. Only thing I noticed was a strong odor when I used the oven for the first time that has since disappeared. I didn't know if that was normal for a new unit but it now operates normally & helps cook meals quickly w/ it's expandable heating elements & settings.

We purchased an Electrolux refrigerator in 2008. Thirteen months later, the ice maker broke and could not be repaired. We were told that the warranty was over and that they would pay 1/2 toward a new refrigerator. Since we werent about to shell out $1,500.00, we complained to the Electrolux rep and he ended up getting us a new refrigerator. However, we have had seven service calls on that appliance in two years! First of all, the doors werent aligned, then there was a leak in the back of the unit because it was never sealed at the factory. A new ice maker was installed, then all ice compartment gaskets and housing were replaced, the freezer gasket was replaced, etc. Because of all of the problems, the company did give us a one year extended warranty.

People be aware before buying Electrolux product. Very bad service I have ever seen. The customer service people are very rude. They dont want to listen the customers problem. Even they dont give any guarantee when you will receive the product when you are giving the product to the allotted engineer for servicing. Even you dont know you will get your product back or not. I am facing that problem with my microwave. Even the quality of servicing is very bad. They will take lot of money and after servicing within two days you will face the same problem. The customer care wont take any complain. They are really really very rude. I hate Electrolux.

I purchased a new apartment sized washer dryer combo approximately 2 and a half years ago. It was always noisy when it was on the spin cycle but then the noise became unbearable so I called an authorized repair service. I was told the shaft was broken and it would cost $700 or more to repair and there was no guarantee it wouldn’t happen again, that cost me $100. I called and complained to Electrolux and they said all they would do was cover 20% of the cost of new parts which to me is next to nothing. So the lesson is if you buy from Electrolux get the extended warranty and good to you.

We redid our kitchen on 2012, installing a full suite of Electrolux products. The refrigerator was an odd size, so we spend a fair amount of money building cabinetry around it to make it fit. The refrigerator worked for about four and a half years and then needed the computer replaced. Since then, there have been three additional repairs needed, replacing the fan, heating coil and thermostat. The last repair was two months ago. We have spend approx. $1,200 on these repairs. The unit is now not working again. I called Electrolux to explain the situation and ask if they would be willing to assist us with the purchase of a new refrigerator, given the issues with this one. I really dont want a new one, but dont want to incur the cabinetry bills for another refrigerator as I dont know that I can find one of the same size. They said they were not willing to offer any assistance. Their products are expensive, dont last and they dont stand behind it. All good reasons to never buy any of their products.

I bought this dryer for my new home after doing a lot of research. I needed something I could stack that would last me a long time and had important features. This dryer has it all, and fits in my unique space. It’s awesome!

Purchased an extended warranty from Electrolux. Washing machine broke within 5 years of purchase. Repairman recommends replace machine. Customer service by Electrolux is a nightmare. They stonewall, and will not do anything; wont replace, nor will they authorize repair. We have been without a washer for over a week since repair estimate was submitted, by their repairman. Have lost all confidence in their product and their support. The support people are not helpful at all, every time you get on the phone you need to start from the beginning, incorrect information is put into the system. It is just really bad. It is as if they want you to stop buying their products.

I called your 1-800-265-8352 number because the dryer I just purchased on December 20, 2021 and tried using for the first time yesterday (there was a delay in using the machines because a plumber was required to hook up the washing machine due to where the drain is in our house) and I discovered that there is no heat in the dryer and its not drying my clothes. I called Canadian Appliance store where I purchased the washer/dryer and they told me to call the number I mentioned. I called, waited 20+ minutes to talk to someone and when they answered there was so much static on the line it was difficult to hear. I have been on the phone for over 2 hours today. I have given the serial number, my name and address multiple times.At first the representative told me it was no longer under warranty, now hes trying to create an account and has given me an account number. Needless to say, this is extremely disappointing customer service. Apparently, a technician will be calling me tomorrow to arrange a time to come, however, given the questionable service so far and extremely poor audible quality I have no confidence that I will actually hear from someone. I tried emailing Electrolux.ca but my email was denied?! There does not seem to be a way of communicating with anyone from customer service. I tried calling again to verify an account had been created and that someone would be calling me tomorrow and that person disconnected the call. I tried calling again to verify and all 3 times it was almost impossible to hear the person on the line because of static and echo. My experience is not good. What are you willing to do to save rectify this?

After having multiple appliances replaced (double over, dishwasher, refrigerator doors, wine cooler and beverage center doors), and 7! separate trips to my house by a service tech, we still have nothing but problems. Their customer service doesnt seem to care. When ordering replacement filters, they can’t even get this right. Horrible company, horrible service, rotten product.

BUYER BEWARE!!! When my boyfriend and I bought our house, we purchased an Electrolux washer and dryer set. Since we purchased them, the washer has leaked into the drawer randomly and the dryer has burned our clothes multiple times. They have replaced the back grate 3 times already and it keeps turning black and burning our clothes. Now it’s been fixed since yesterday and the grate is black again. Upon further research, I’ve found multiple people with the same complaint. Please do not buy anything from Electrolux. Their products suck. Their service sucks. Their accountability sucks. I want a new friggin dryer!!!

Don’t invest in any Electrolux appliances! It’s way too expensive and not well made stainless steel material. In less than a year the plastic around the pullout drawer broke. When I called inquiring about it, they told me I have to replace the entire drawer that would cost me over $700. The front of the refrigerator is rusting. The inside door panel is rusting and leaving yellow stains. Terrible company to deal with.

I purchased one Electrolux oven through online. It had 3 years warranty. When it received no document or bill was available. Now it is not heating the oven and the service person is asking the bill to repair it under warranty. As per the manufacturing date on the oven is still valid for the warranty coverage. To repair it they need Rs 2500 to 3000 rupees. When oven cost itself is Rs 4000. Quality wise it is very very poor.

We recently purchased an Electrolux Oven. The unit came highly recommend on several sites online. The unit arrived with damage, including a defective control panel. Electrolux was initially very friendly and professed a desire to do whatever was needed to fix the unit. In the end, they admitted that they had no parts for the oven and would have to manufacture some. It would take at least a month. They then discussed replacing the oven, but decided it needed to be repaired at least once. Of course there were no parts to repair it. In the end, they did nothing. So we bought another oven. Customer service gets an F.

We purchased an Electrolux side by side refrig in 2010. Within that first year the icemaker stopped working continually. It happened so many times that we finally called the company. Electrolux knows their icemaker is faulty and they immediately replaced the entire refrigerator. After about a year, the icemaker on the 2nd refrig stopped functioning. It was still under warranty and the process of replacing the icemaker began. It went on for the 3 years. Now the warranty is up. The icemaker does not function and Electrolux wants NOTHING to do with the problem.

In todays world most appliances come close in reliability. However our Electrolux appliances have been terrible. The washer and dryer were the only 2nd floor rated units yet shake our house like its going to fall down. We have had two repairs under warranty and are just waiting for them to give out in only 2 years. Now the dishwasher on the other hand, wow thats shocking. Controls almost impossible to use, Performance dropped in the first year and at year 2 we have to replace it. Do yourself a favor, stay away from Electrolux. Given how bad they are they wont be in the market much longer.

I purchased my Electrolux french door refrigerator from sears in 2015 and have had problems ever since. It does not keep as cold as it should and randomly stops cooling. The thermometer on the door shows a constant 34 but a thermometer placed on the shelf shows approx 48 depending on the location in the fridge. Then randomly every couple months or so the high temp alarm will go off and the fridge gets warm. Technicians have replaced control boards and tested everything but cannot figure it out. Best they can tell the evaporator is freezing up but they dont know why. We have a mini fridge in our kitchen to keep our dairy and other delicate groceries in. Thats just sad, we trust the $100 fridge but cant trust the $2500 one.

Four year old Electrolux French door refrigerator/freezer model #EI28BS65XS6 is sweating and rusting on the rear panel, mainly around the upper right hand corner behind the ice maker. I purchased a Rear Panel Kit (part #5303918657) for $199.98 + tax from Electrolux, who stated in an email to me that this ...kit is the only fix for this issue. Unfortunately, the kit includes a huge, thick, black pad that covers the entire rear panel of the refrigerator except for the vented area at the bottom. The water lines to the ice maker have to run over the pad.Unfortunately, the refrigerator will no longer fit in its customer enclosure, which Electrolux has informed me is my problem, as they will not be able to meet any requests for a replacement model, as the warranty for your current model has expired... I am guessing that Electrolux forgot to put insulation in the rear of the refrigerator. They apparently have not notified their customers of the issue either, as I only learned of the problem when I pulled the refrigerator out to clean it. (The ice dispenser quit long ago as well, but thats another story.)

Electrolux has sent out their repair service 8+ times. Each time the service tech. calls in to Electrolux support to find out what to do. They are unable to get below 40F. Lots of spoiled food. Have to be there each time, 4 hour window. Have to empty out fridge each time. Now Electrolux is sending a different service company and replacing parts the other service co. already replaced. They are coming for 2nd time. The customer service contacts at Electrolux are unhelpful and will not give me someone to talk to who can actually do something.

Top of the line Front load washer leaks. Door hinge defective and never fit properly. Had Sears fix several times but it is a horrible design. Made in Mexico where they stripped the screws when they put it together. Notified Electrolux customer service but they said my mistake was calling Sears. Since it is now over one year old, Electrolux will no longer help me. Stay away from this brand. They only say they care about customers. Their actions do not match their words. Buy a better brand.

Bought Electrolux Luxcare front loader washer in August 2017. Almost every load the washer is off balance. It really makes noise and vibrates. We have to push it back into place! We have had two repairmen look at it. They cant seem to find the problem. Very disappointed in Electrolux. Wish I had my old washer back! Will never buy Electrolux again!

I bought a upright freezer and been paying warranty on this for 15 years. I call in Aug. to have it fix. I havent gotten any result yet and October. I ask for a buyout. I was turn down. I need help. All I get is lot parts been sent to my home and still does not work. Please stay away from this company, they dont try to help at all.

I had purchased an Electrolux washer and dryer in July of 2015. I spent over $2200 on the pair. I noticed almost immediately that the washer wasnt completely spinning the clothes dry. I assumed it was because it was too full. I lightened the loads and the problem still continued. I often had to rewash the loads 4 and 5 times to get it to spin dry. I had family come in to stay with me a few months after I purchased it. They used the machine and told me to call the company and have someone come out. I did and when the service guy came out he had told me that the entire inside of the machine needed to be replaced because a bolt came loose and pushed the drum forward. He informed me that the was a lemon and that I should get a replacement machine. He also said this would take 2 weeks and 2 guys and a 5 hr job. 2 weeks without a washing machine was unheard of in my world. I immediately called Electrolux and spoke to a manager. They told me all they could do is fix it and pay for the repairs. They told me to talk to Sears where I bought it to see if they would do anything for me. Well Sears did nothing!!! Literally said its not our problem and they dont deal with Electrolux. Then why the Hell do you sell it??? Never shop there... Ever. Anyway the repairs guy came out 12 days later. Fixed it and 1 week later I called to report the same issue. He retired to tell me its just the way this machine is. Nothing else he could do. Again, 2 weeks later the machine stopped spinning all together. They returned and said the bolt was loose again. This time they glued it. 7 months old and the machine is being glued. Well I said, pretty bad for a new machine to be treated like a 10 year old one. I called Electrolux and told them this was the 3 call on the same problem and this should be treated as a lemon and the machine should be replaced. The woman agreed completely and said she would get on the problem. Well never heard from her again. My husband called, talked to the manager and he said now that its glued it should be fine. I would have to wait for it to break again before any action takes place. Ive been out of laundry for a total of a month and for some reason they think thats ok!! I dont!!! Never ever purchase from this ** company. Save your money please.

We like the appearance and ease of use. It was fairly easy to figure out operations. Like the extra warming burner. The oven cooks evenly. We like the ability to customize burners to the size of the pan. The smooth top is easy to wipe clean. We like the self cleaning oven. The delivery men were prompt and courteous. They bolted it securely so it can't tip over which is a nice safety feature.

Purchased 10/31/09. Ice maker stopped working 6 mos after purchase. After 9 service calls, it is still not working. After 4 years, Electrolux offered to replace. I wanted a refund or extended warranty which they refused. When I decided to accept the offer, I was told it was no longer available. The freezer door handle is loose. The temp display is disappearing and there is a hole about 1 inch above the interior light where the paint is peeling. I suggest consumers with these problems contact the US Consumer Product Safety Commission at Cpsc.gov to file a report so we can get this unsafe product off the market and possibly get a refund.

I have a 3 month old refrigerator and it is not cooling. It is now three weeks without a refrigerator and no end in sight. They have no one that can service the unit and wont replace it. They are now on the second service person and he cant look at it for 20 days. I expect to be without a refrigerator for at least 3 months, this is just not fair. They should have just replaced it. Lets see. A 12 month warranty but the unit doesnt work for at least 3 months and I have renters that have no refrigerator. I will now not buy from Home Depot either because they wont exchange and they dont repair. I will next time buy from a company that sells and repairs what they sell.

I wish I would have found this website before purchasing the refrigerator 4 years ago. I will never buy another Electrolux product again. The ice maker has never fully worked since we got the refrigerator. Contacted Electrolux when it was still under warranty. The service company came out. Said it was the control board and that they would replace it. Never heard from them again and got busy. Finally the ice maker stopped working altogether about a year ago. I think the biggest problem with these appliances is that they are not made in the USA. This refrigerator was made in Mexico -- you get what you pay for -- low wages, low quality. When are we going to learn? Cheap labor is never better. As with Electrolux they have lost and will lose a lot of business due to these problems. Did they really save a lot of money seeking out a lower labor cost country? I will make sure my next appliance is made in the USA.

I purchased a high end set of kitchen appliances (through Sears Canada) in 2009 - an Electrolux fridge and a top of the line electric range/oven. After 5 years, the fridge literally started to fall apart. The faux aluminum strips on the exterior of the fridge starting falling off and the ice making unit ceased working completely and the inside seal on the door was failing. Sears was very helpful but Electrolux was a complete and utter disaster to deal with. After investing a tremendous amount of time and energy in getting them to step up and deal with their inferior product issues, we were given a nominal credit towards buying another Electrolux fridge. Guess what? Within 9 months, we experienced similar product quality issues and made the decision to get rid of it and replace it with KitchenAid fridge which has been performing flawlessly since day one.Next, the oven stopped working. The burners were not functioning at all. Electrolux herded us over to a local service provider who indicated that this kind of problem was a common theme across the Electrolux high end oven product line. The service technician indicated that he would be unable to isolate the specific problem (we kept getting the e15 code of death). He recommended replacing a component for over $500 but warned us that there was a possibility that this would not necessarily rectify the problem - and if it didnt, we would need to spend a further $1100 to replace a circuit board of some sort. Guess what? The fix didnt work. We contacted Electrolux customer service and after numerous discussions they relented and offered us 20% off, as a sign of good faith, a new one. Really??? Do you actually think that I would buy another one of their products after 3 of them failed inside of 6 years? This is the worst, and I mean worst, product quality issue that I could ever imagine encountering. Never, ever, ever again.

We purchased over $10,000 worth of appliances from Electrolux from an online company. Once the remodel was finished the appliances were installed. I was so happy to finally see my new appliances in action! To my dismay the oven did not work. I immediately called Electrolux and they referred me to several appliance repair companies for a warranty repair. Just like all of the other complaints that I have seen on this site, a month later, 2 technicians and several replacement parts my oven still does not work. I called Electrolux to ask for a replacement since the oven was still not working. I was told they will not replace the oven, that it has to be fixed. How can it be fixed, it has never worked! I now have a call into the company where we purchased the oven. Hopefully they will be able to do something to get us a working dryer. I do not recommend this brand. Do your homework and read the review before you purchase.

Continuing the drama from April 2015. After talking to a channel of people with this company, writing several letters and sending endless photos to the higher ups in this company, I will end my fight with them. I have to continue monthly blow-drying the interior door of the freezer to on freeze the water line and the back of my refrigerator continues to rust because of water leakage in the back inner panels of the body in this unit. I believe that it was defective from day 1 but the drawers are the most flimsy I have ever seen and are completely broken. Stick with GE and Whirlpool. Signing off.

I have had two top of the line Electrolux appliances for four years, a nearly $3,000 stove, model ‪#‎VF02062872‬ and a very expensive French door refrigerator, model ‪#‎EW23BC70IS1‬. Both of these appliances have suffered with reoccurring problems of which Electrolux was apparently aware but unable to provide a permanent solution. The stove became totally inoperable after completing the self-cleaning function. Nothing works! The door is locked shut. The surface units dont work and I cant even use the clock or timer. This has happened 4 or 5 times already. The first two times this happened, it was under warranty and they did fix it. After that they wanted me to purchase an expensive service contract. Thats totally ridiculous to cover a recurring problem. The problem has continued to recur. Apparently the heat from the self-cleaning function destroys a computer board in the control panel. To date, it appears that Electrolux has been unable to solve this problem. When the same problem happens again and again with the same appliance it should be considered to be a lemon. The last time this happened it took them 6 weeks to get me the parts. After fighting with them for about 45 minutes this morning, they agreed to send me the parts for half price but wont cover the service. The ice maker in the refrigerator has been repaired or replaced several times. The water dispenser is not even designed to get the water cold. I thought I was buying quality products. One of the letters I received from them about the problems says, Please be assured that you have invested in one of the finest appliances manufactured in the world today. I bought these products because the company had a reputation for dependable performance and enduring quality. The products I have would indicate otherwise. In view of its service and the quality of the products weve purchased recently, I could not, in good faith, recommend Electrolux. The consequences were that the stove continues to be defective and will probably burn up again. What Order Number do you want below?

I bought a Bosch DW, had it installed and then discovered that it didnt have a rinse-only cycle! So, I went back to the store, upgraded to an Electrolux and had the two switched out (with extra unintended expense, by the way, as the Electrolux was just a bit taller and required that I have floor tile removed - and reinstalled - in order for it to fit). That was 4 years ago. I purchased the extended warranty, just in case. But before the original warranty expired, Id had problems with glassware being cloudy, and with a garbage odor inside the dishwasher any time used the rinse-only cycle. (I always scrape dishes before I put them in for rinsing.) Repairman could never find the reason for the odor; plumber verified that the installation was correct and no crimp in the drain line. Odor continued. After another complaint, this time because some items on the top shelf remained dirty, repairman noted that the upper spray arm was catching on the wand that supported it. Fixed it, but have had intermittent similar problems. Had not called for repair, mainly due to the inconvenience of scheduling and needing to be home for the visit, but also because of some health issues that for a while diverted my attention. Now, after a few months of finding one or two items on the top shelf looking as if hot water never reached them, I called once more. Surprise! My extended warranty expired last year!!! (Upon checking, I find that the e.w. on my Electrolux oven has expired, as well.) I was never notified of the need to renew either warranty! The customer service rep with whom I spoke about this earlier this week admitted that there had been a problem with their notification system, but suggested that I had the responsibility of keeping up with that sort of thing!! I will NEVER purchase another Electrolux product, which, by the way is nothing more than a dressed-up Frigidaire. I have Frigidaire front-loading washer and dryer, which I hate (washer door will not close properly and dryer never has dried sheets or towels on the first cycle!) and about which repairmen just make excuses. Stupid me, I didnt know that both brands were essentially the same. Bottom line, count me totally dissatisfied with both labels!!

I dont recommend Electrolux appliances. Cant reach anyone at Electrolux. Dealer (Ferguson) not helpful. No washer now for a month after spending $900 on repairs. Tech said not repairable due to circuit boards.

We purchased the extended warranty and within the first three months we had 2 service calls for major repairs. In both cases the oven overheated and burnt up the food that was in it. A third call was made with another major repair. I wrote letters to Electrolux and the company I made the purchase and requested the appliance be replaced. Nothing was done and as soon as the warranty expired another major problem happened and cost us $550 to repair. We will never recommend Electrolux to family or friends.

I have NEVER experienced such an awful product in my entire 37 years of marriage. I purchased my Electrolux 5 burner stove about 4 years ago and have had nothing but disappointment since. The grates on the top stove do NOT come clean. I have tried every product available on the market. Now my racks wont come out of the oven and the temperature doesnt get hot. For $2300 that I paid it is a definite rip off.

Purchased $855 Whirlpool washing machine from Harvey Norman Mornington 3 weeks ago. First wash after delivery and install the house flooded. Rang customer service and next Monday a repairman arrived who said the new machine could not be repaired. Our newly laid carpets were flooded and our insurer was there on the Saturday commencing the drying process. We sustained $2k damage and had to pay $500 excess. The Electrolux company refuses our request to cover the damages or even remove the machine from the laundry! They said they may refund the machine cost if we send them a bank statement to verify our identity. Next stop is ACCC. This treatment by Electrolux seems endemic from all the reviews.

After purchasing an $1,100 dryer you would hope to get some longevity out of it. After less than 3 weeks, the dryer belt burned out. 3 months later the same thing happened again. The second time Electrolux sent a service tech who came without parts left and said he would come back again the next morning. Did not show up so we have a dryer in pieces with no word back. Electrolux basically took no responsibility for either the product, which is clearly still under warranty, or on the service techs who they are dispatching. A completely disappointing experience. Will never purchase from them again.

The sealed unit developed a leak after 4 years. Had service company reclaim and inject leak freeze into unit and recharged. 6 months later same problem-unable to fix leak in the wall of unit anymore. I asked the tech if this was unusual. Tech says yes, but this brand typically only lasts 8 years anyway! 4 years and $2400.00 later, hauled away to the junk yard.

I have Electrolux 5 burner stovetop for my home. Last year (2021) 2 of the knobs were not working so I called them and ordered 2 knobs each 35 dollars. This year (2022) again one more know started not working and when I called them they says each one is 72 dollars. That is ridiculous and too expensive. For sure the knobs will be damaging every year for Electrolux stovetop and you need to buy every year. Very poor quality design and expensive.I have issue with Electrolux microwave too. Worst design I have ever seen. The handle screw got loose and dropped into the door and there is no option to fix the screen. When I called them, they said I need to order entire door for 600 dollars. What a design. They design their products to rob the customers for years. DONT buy any Electrolux product. Just stay away from it. Not worth buying. Very poor quality design. I got frustrated with their products at my home.

I bought a Electrolux refrigerator in 2011. The refrigerator is a $4,000.00 piece of junk. Not only is it a product with multiple issues, one being a fire hazard, 2 the ice maker never worked properly. And the customer service is even worse than the product. I called to have the ice maker repaired but when the repairman came, he said, there was nothing he could do because he didnt see a problem. The fire hazard - is that the lighting unit burnt a hole right through the liner. Which I called on and they told me I was out of warranty and that they never heard of that particular problem BUT lucky for me, they sold a repair kit for the particular problem! LOL, really?I decided to contact the BBB because I refused to give Electrolux a dollar of my money. I had communication with Electrolux learning that the refrigerator liner was still under warranty. Or misleading me to believe it was under warranty. Their words were the cabinet liner, compressor, and something else had a 2-5 year limited warranty. With that letter in hand I contacted Electrolux and they agree to send a repair person out to repair the liner but if it was considered to be cosmetic that I would be responsible for the charges. I thought to myself, how in the world could they find this cosmetic? It is a fire hazard and clearly a factory defect.The repair main showed up to my house a couple days later and told me that it was not fixable. Armed with the same letter from Electrolux I gave him a copy of it. He said OK this clearly states you are covered for under warranty and I putting in a request for a new one. But dont hold my breath because its his experience that Electrolux doesnt honor their contracts. They always stick the customer with the bill. And as far as the burn hole, he has seen it many times and is very common for it to happen with their product. They of course did not honor their contract. They refused to cover anything. And deny that its covered because they deemed it cosmetic! Horrible company. Hopefully no one has to die before recalling this fire hazard.

I am writing for my mother. She was using an Electrolux microwave on Tuesday night and it caught fire. Fire department stated it was electrical. She is elderly with major health problems. She attempted to put the fire out; however, unable to contain the fire she called 911. Luckily, she made it out of the house, although she was not able to normally without help. She is currently staying with us. I cannot believe the extent of the damage in her house. She is displaced for two months until it is rebuilt/cleaned. The emotional turmoil she has been through (and us) has been tremendous. I am losing pay meeting with the contractors, etc. She is unable to return due to a lung condition she has until all the damage has been repaired. I will be pursuing damages and I am not a person to complain about lifes unfortunate circumstances. However, this is beyond stressful (she also just lost her husband). Hopefully this situation will be resolved.

Purchased a brand new fridge, had nothing but problems with it as it does not work at all. Have had people come out to service it numerous times and still nothing. I have waited on hold on the phone for over an hour before having to hang up. Emailed three times and received nothing other than the automated response. Terrible customer service, terrible appliances. Would never recommend Electrolux and wish I had read previous reviews.

I purchased four stainless steel Electrolux kitchen appliances (refrigerator, stove, microwave & dishwasher) from EBA in Brooklyn, They were the digital models which cost more and the appliances were displayed in the show room as a package deal. OVEN: The oven is very inconvenient to cook in because there is little room to keep both racks in the oven if you cook something like a turkey, you need to take one of the racks out. You cant cook multiples things in the oven because the ball bearing oven rack (which was one of the salesmans selling point for this oven) take up too much room. Now the rack is stuck and cannot be used in the oven at all. Also, the most important issue is that when you use the stove the knobs (which are also stainless steel) become extremely HOT to the touch. I spoke with EBA/PC Richard and explained the problem. They suggested I contact Electrolux directly. Customer Services response was that they were sorry I was unhappy but that is normal to have the knobs be hot to the touch. Microwave: The plastic handle on the microwave has broken off twice already. Electrolux does nothing to honor their products or try to accommodate the customer at all. I tell everyone that will listen to me - NEVER PURCHASE ANY PRODUCTS FROM ELECTROLUX whatsoever.

I purchased a washer and dryer combo about a year ago that came with a $100 visa card rebate. I submitted the rebate application that day. I waited for months but got nothing in the mail. I decided to call back to see what was going on and it turns out that the rebate was declined because my zip code was missing from the invoice from the store, yet I entered it on the application. All the other information was identical. They state that I was notified via email but never received anything regarding it. Electrolux refused to resend the $100 gift card when I contacted customer support. I see similar rebates currently advertised on their products so I dont see why they cant just resend the gift card.

We bought a counter depth french door refrigerator with the ice maker in the door. From the very beginning we have had trouble with the ice maker. They repaired it twice and it still did not work. The last time my husband called, they said they needed to order a part and we never heard from them again. We finally unhooked the water to the fridge. When Sears sent their extended warranty offer, I wrote them a letter and told them that I would not buy their warranty due to the fact that the refrigerator was not repaired by Electrolux, and Sears did not assist us in any form, so why would I purchase an extended warranty. Now, the seal on the freezer failed. We have never gotten any satisfaction from Electrolux or Sears concerning our refrigerator. So today when I went out to buy my new cooking range, I absolutely ruled out Electrolux. I will never do business or buy an electrolux product again.

Purchased top of the line Electrolux double oven last November. Five days after 1 year manufacturer warranty expired, the oven glass door shattered during self-clean. The company offered to fix if I bought an extended warranty which I did. The customer service has been horrible - the worst Ive ever experienced. They had to order a part and it took several aggravating phone calls just to check the status of the parts order. No one wants to follow through on your request - they just transfer your call to a different area and you end up having to give out the same info. On one call I was transferred 5 times before I actually got a rep that was able to help me. Even the survey at the end of the call did not work. Was answering the questions and then it hung up before the survey was through. I will never buy or recommend Electrolux products.

July 2010 saw purchase of new refrigerator, Electrolux, who happens to be one of two major providers of appliances in this country. Received a one year warranty (as long as I was willing to pay for the authorized serviceman to come verify my claim of what was wrong with it because only the parts themselves were free). Eight months after owning it the door handle broke off upon opening it. Normal wear and tear with two adults and zero children. It was covered under warranty. Eight months after that the same thing happened with the door handle breaking off in my hand. No coverage as warranty expired. That takes us up to today, in 2016. FIVE YEARS and a couple months... How long should a consumer expect to be able to get use of an appliance such as a fridge? The one we replaced was 22 years old and still running, but I wanted energy efficient appliances. Bad decision! They sure dont make them solid like that anymore... At least not mine.So today, spring cleaning, I discovered that the left and right sides both are covered in little hairline cracks, all over the sides. Almost looks like what would happen if something got too hot then too cold or vice versa... I dont have any idea how this kind of fractures on the inside of the fridge could happen. Unless it is because of manufacturers defective product. Something about the material they used is just not up to par for what is needed in a fridge. Thats my first guess. But of course there is zero warranty and the phone rep would not even discuss possibilities of the company taking responsibility for defective products. I will be watching close though, to see if there is ever a recall on them. It wont be able to be used for very much longer. Five years on a fridge? Is that supposed to be the new standards we are going to be forced into dealing with from one of two of the major providers of appliances in the United States? I sure hope not. They are too expensive and really too heavy to replace every five years. Wow, will the land fills be filling up then, huh.

Side by side refrigerator has had ice maker repaired at least 5 times. Service tech said it was junk when it was new. Same with the oven. Cant use the self-cleaning feature because it trips safety fuse in back requiring pulling the oven from the cabinet to reset. Their expert advice... dont use self-clean. They are high priced, poorly designed junk. They should be sued for their shoddy workmanship and design and poor customer service.

We own a high end induction slide-in range that has failed twice, for the same reason, in 6 years. Whenever we have used the self-clean function the oven has remained locked (impossible to open or function). First failure was covered under warranty but the second, for the exact same failure, cost $600 to repair and Electrolux refused to absorb any of the cost. Technician indicated that this is a common failure...probably a design fault. Will never buy another Electrolux product again.

I did a kitchen reno 3 years ago and through lots of contemplation on which manufacturer to purchase our appliance package from, we chose Electrolux. We purchase the wave technology fridge and Induction stove. We could not have purchase any higher end of a product from Sears other than the GE Profile package, but they did not release an induction cooktop at the time. WHAT A MISTAKE!!! The stove has had several service calls as one of the burners has no heating intensity. The service people that have been coming out have no clue what they are doing and cannot fix the stove. They basically say it is normal. Still working on that problem to get it rectified.We also noticed our laminate floor was swelling a few weeks ago and after investigating the possible cause, I pulled out the fridge and sure enough the floor was all damaged and stained with rust. I had Sears service come to investigate and the end result is it cannot be repaired as it has a manufacturing defect. Seems that Electrolux just happened to not design the fridge with any insulation at the back of the fridge. WOW! I purchased the Extended warranty from Sears due to the cost of these High End appliance and the high cost to purchase.Well that fell flat on support. Sears has offered a credit of $1170.00 toward a purchase of a new replacement fridge as my compensation for the NO Lemon policy on the warranty. Not happy with this result, I contacted Electrolux customer service and asked to speak with a Manager. I was bluntly told that there was no further person to talk to and that Electrolux does not care about any issues after the initial year is over and it will be impossible to expect any input or assistance to replace the fridge that was improperly designed and built! Unbelievable... I am now going to be financially burdened with a $3000 plus cost out of pocket!! What a kick in the teeth after thinking if I purchased High End (JOKE) product, it would pay off.It is looking like I will have to replace my fridge and will now have mismatched appliances in my kitchen, especially since it will not be an Electrolux product. That would be a cold day in Hell!!! I cannot believe what Electrolux is pulling off here. I would be willing to start a class action lawsuit if we could group enough people together to fight this company for selling Improperly manufactured product and not owning up to it.

After two months of ownership I dont have a single gripe. My dishes get clean and its extremely quiet. The silverware tray is fantastic. I can put all my flatware on top and have a ton of room for pots and pans in the bottom.

My fridge was defective, it became evident 1.5 years into using it, but when I called I was told it was cosmetic and I had to pay for it myself. Then 5 years into it right after the extended warranty ended there was rust discovered in the back due to a hole because it was a defective product, the tech they sent made it worse by just covering it up. Now a 7 year old fridge... the entire back is rusted and now $3200 is gone. Knowing they made a mistake I am offered a 20% discount on another fridge. Customer service is nonexistent. Terrible product terrible service just awful! DO NOT BUY!

The microwave turn tray was turning inside the microwave and hit the inside side and caused the microwave to never heat again. Technician said it was a bad built design and they have had numerous issues with this because Electrolux icon put a metal tray inside of the microwave where as usually its a glass tray. Called Electrolux to get a discount on replacing and told me they could not help me and mind you my whole home is Electrolux. Freezer, Refrigerator, Warming tray, 36 Range, 2 Dishwasher, Wine refrigerator and mini refrigerator and they could not help me. Bad customer service so I recommend never purchasing from Electrolux. They do not stand behind their product.

Memorial Day weekend and its raining so I decide to get some writing done. Then the refrigerator starts Beeping and Beeping and Beeping and its still beeping and the mute button doesnt work. Its been beeping incessantly for hours. I dont want my food to spoil, so I cant turn it off. Save yourself the frustration and not buy this refrigerator.

Hi. I would never ever recommend to buy products from them. I had the worst experience with them by purchasing Frigidaire washer dryer unit. Had motherboard problems after 2 weeks of purchase. Called customer care atleast 10 times and no one is bothered and they just keep saying we have ordered parts and waiting and waiting... To put it short I did a BIG mistake buying frigidiare product. Never ever buy their products.

Three years ago I purchased a French door refrigerator from Sears but was manufactured by Electrolux. Immediately we noticed the ice maker did not supply enough ice. Sears came out and replaced icemaker three times. Still does not supply enough ice but you get tired of appointments and meeting repairmen to make the same repairs over and over again. The last repairman said this was a common problem with the refrigerator I have. Last weekend I pulled open the freezer drawer and it fell apart. After spending an hour to make it functional I decided it was time to replace it. So this week I purchased another new refrigerator. One NOT manufactured by Electrolux.

My stove is emitting a terrible burning smell. They had a service tech out and said it was bad insulation. So they replaced it and still has the same problems. I called and they came out again and said there is nothing wrong. The smell is very bad and toxic. My husband has asthma and breathing issues. I called them back and they told me they wont replace it or fix it. They are very rude. I am so frustrated and angry with this.

Warning to everyone who has been considering the purchase of new appliances. DO NOT BUY ELECTROLUX. DO NOT BUY ELECTROLUX. DO NOT BUY ELECTROLUX. Nothing has worked correctly nothing. 5 months ago we bought. Still have no stove and intermittent dishwasher.

My refrigerator needed a gasket. I ordered it through Electrolux. It wasnt delivered properly in the box. The gasket was in worst condition as my existing gasket. The gasket was exposed and clearly had been in heat for hours. Electrolux would not replace the gasket after speaking to a supervisor. Whos to say that the product was not of quality when the distributor packaged it. The supervisor offered a 20% discount to purchase another gasket. Oh my... why would I do that? I have a dishwasher, countertop stove, microwave, double oven and of course the refrigerator... all Electrolux! They have truly lost a customer and I will share with others not to buy an Electrolux product!

I bought an Electrolux refrigerator piece of crap in April of this year and Ive had nothing but trouble with it. Right now its showing that refrigerator is off. I cant get it to come back on and so my food is spoiling. Of course it has to happen on a weekend and no one can come out here and fix it. I havent unplugged it several times and plugged it back in hoping that would fix the problem but of course that didnt work. Whatever you do, please do not buy anything from Electrolux. Unless you want to buy an appliance thats not going to work, then of course you should buy it Electrolux.

I hate them! We have had them for 2 years and we have had nothing but problems, and the repair man and I are on first name bases! Last week, he was here to replace the heating elements. Today, I washed 4 loads of laundry and just put the 5th load going and noticed the screen is blank but lit up. The machine is working so far, but its not done yet either! We saved and saved, and spent $1200 per unit for this! Never again! We had a front loader before and it was fine. We have a large family, 10 kids and 2 adults, so it gets used a lot and we were told this would be the perfect machine for our family. This turned out to be the biggest mistake we have ever made! I have been sure to tell my friends and family this also! We are friends with he people that sold us these machines and I shared my complaints with them as well. I will only buy Maytag and top loaders!On top of the current problem with the washer screen, it also leaks in the front and has now rusted the front of the machine because of this. A zipper took a very small nick in the rubber gasket. This by the way is the second gasket we have had on this machine and looks like number 3 at $125.00 per gasket will be on it again! I cant believe the price we paid for these in the beginning and now with repair bills. Im very unhappy!

We first bought an Electrolux Icon French style (2 doors, bottom freezer) 6 years ago as part of a kitchen reno, along with matching wall ovens. From day one the ice maker had nothing but problems - service calls every few months. They did do 1 repair after the warranty expired. The next time I called they offered to replace the fridge at cost, and we agreed as we wanted to maintain the look of the kitchen.The ice maker on this unit worked, but after about a year the unit appeared to lose its mind and would randomly give high temp warnings, and then be OK for a day or two. Service tech diagnosed ice build up in the freezer and evaporator and recommended a full defrost. We did that and it was OK for few months, then happened again. This repeated 6 months later, and now again for the 3rd time. This time I pulled out the usin and noticed a huge patch of rust on the stainless steel back plate right behind the ice maker. So, looks like the ice maker has an internal leak, which builds up as ice inside the unit and eventually screws with the temp sensors. The door gasket is also now disintegrating. Bottom line - these people do not know how to design or build reliable refrigerators. They are quite literally junk. The ovens have been great though :).

Refrigerator Model # EI23CS55GSI Side by Side w/ indoor ice and water manufactured June 2008, installed in 2009, malfunctioning since 2012! Absolutely the WORSE appliance purchase ever. Electronic control panel went out once while in warranty, replaced, 14 months later breaks again, now it doesnt even work, all I get is a readout of C for the freezer and CE for refrigerator. Still makes ice, but no water dispensing, lights work rarely, no way to manually regulate temperatures, all the drawer slider mechanisms - which were made out of very cheap plastic parts have come undone, or just broke. Called an appliance repair company and cost of new control panel is nearly $1000.00 --- absolutely ridiculous!!! This thing has had issues since first installed. Microwave works but LED readout/clock/light do not work at all. All control panel buttons on dishwasher have faded and are coming loose, and this is all in a condo I use about 3 times per week only and I am just one person. So far, (knock on wood) the gas range has worked properly. Electrolux has horrible customer service, factory authorized techs hate these products and readily admit they would never purchase them for their families, nor recommend them. DO NOT WASTE YOUR MONEY WITH ELECTROLUX/ELECTROLUX ICON PRODUCTS!!!

Purchase a refrigerator less than 30 days ago to find it never worked right after 2 days. Home Depot has refused to take it back as it was over their 48 hour window. Frigidaire has taken nearly a month to repair it and there is still no ETA. It continues to run fighting to keep cool and fear the electric bill will be significantly higher.

Worst customer service. Dryer just knots everything together and lint catcher seems to grab straps on clothing and rips them off. Cannot get the musty smell out of the washer even with front load washer cleaners. Does not honor the extended warranty. Would never buy anything from Electrolux again.