I purchased a Electrolux refrigerator in Oct. 2014. From the moment we plugged the unit in we had issues. Initially the ice maker would not work and the filters would crack and freeze. First service call, they ordered parts and we had to wait for them to come back and replaced the ice maker and filter intake. Then the filters continued to crack and freeze, the ice maker would stop and the temperature always felt warm in the refrigerator with it even set at 33 degrees and food continually went bad. We bought an internal thermometer and the top shelf read 55 degrees!! Second service call, they had to order parts and we had to wait for them to come back, food continued to rot. They came back and replace more parts. The refrigerator continues to not stay cool. Third service call, now we are waiting on more parts to be replaced. We cant keep food, cant keep food in the refrigerator that will spoil. We have requested that the unit be replaced and Electrolux continues to send out repair companies and they dont even care about the amount of money we have wasted in food OR our time that this has taken to even take care of all these issues. I am very dissatisfied with this product and would never recommend an Electrolux Refrigerator to any consumer looking for a counter depth unit. My last refrigerator was 15 plus years old and never had one issue!! The only reason we needed to replace the unit was because we needed a counter depth for a remodel. After doing some research and reading several reviews, it looks like I am not the only one that has a bad Electrolux Refrigerator, and they are expensive LEMONS!

I purchased a Front loader Electrolux brand washer and dryer on February 19 from Home Depot for a Presidents Day sale. I was given a delivery date on March 3. Four days before they were supposed to deliver, Electrolux called me and asked if they could deliver on March 31, because my dryer was back ordered and they would only deliver them together. I told them that was very inconvenient because I had no other washer and dryer and I had a 6 month old baby. I asked them what I should do. They told me to call Home Depot. Home Depot was helpful, they said they would reimburse me $300 the cost it would be for laundry service. On March 28, I called Electrolux to make sure they were delivering my washer/dryer on the 31st. They told me that again my dryer was backordered and they would not be delivering it until May 16. They said there was nothing they could do that I would have to contact Home Depot for any help. I asked if they were planning on just not calling me and letting me sit around all day waiting for my delivery to not happen and she said, Well, we try and contact our customers but we dont always get to everyone. Needless to say, Im fuming angry and I am going to try and cancel my order and find something else.

Purchased an Electrolux dishwasher in June of 2014. Have never really been happy with the response of the digital controls, but since we paid almost $1000 figured I would have to grin and bear it. Had to have a service last year because of error code .30. Tech explained that this very seldom happens, but he fixed it and went on his way. Everything was okay until about three weeks ago when the same code came up and you could hear something like water running in the machine. Called repair and they evaluated and advised that repair would be almost $500. At this point I have almost paid 2/3 of the cost of the machine again! Contacted Electrolux and gave them all the info; the repair service furnished to them what would be necessary to repair and the cost of repair.Electrolux is investigating and will get back to me. In the meantime, I have 17 people coming for Thanksgiving with no dishwasher. The service tech indicated this is just representative of any appliance you purchase now. Where did pride in a quality product go? If for no other reason, we need to get manufacturing back in our country in hopes of a different quality outcome. Bottom line: Can you intervene with the manufacturer, which in this case is Electrolux, to help consumers like me?

We purchased our Electrolux French door refrigerator (model EW28BS85KS5) 2.5 years ago. Within days of delivery the freezer door would not stay closed, contacted Electrolux and the service company. They recommended twisted the door to get it to close and said it was repaired. Few days later door is back to opening on its own. Another company was sent out who fixed the door. All the plastic around the doors is cracking off now. Electrolux is sorry. Now both ice makers have stopped working. The top ice maker seemed to jam so my husband reached in to clear the ice and received a shock. I called and talked to Jennifer ** the Corporate Supervisor and she advised me only parts are covered. She understands how I feel but I will need to contact 1 of 2 authorized service centers for the repair of the ice makers. Very dissatisfied, Do not buy Electrolux products. My old refrigerator looked new compared to this one and it was 20 years old.

We purchased a top of the line Electrolux gas range in January. Our intention was to have it installed at our cottage in May, (which we did do with a licensed service company). Since it was installed we have had problems with the double burner. It turns on with a small explosion and when it does light, it does not have flame all around the burner. The service man attempted to repair the problem but gave up and told us to contact Electrolux to have one of their warranty approved service companies to look at this range. I called Electrolux and received the names of three service companies. One only worked on electric ranges, one stopped doing warranty work the week previous, and the other one refused to travel to my location as we live out of the town limits.When I called Electrolux back, they advised me to find a service man that would work on our unit and have them complete the repairs and send them a copy of the bill and they would then forward a cheque to cover all of the repairs costs. I contacted my original service man and he agreed to take another look at the problem. Which he did. He ascertained that there is a manufacturing defect with that burner. I have now been on the phone for 35 minutes listening to the message of how important my call is to them. My impression so far? They may stand behind their product, but only to wave goodbye as it leaves the factory. This is the last Electrolux appliance I will EVER buy!

Purchased Electrolux fridge model EI123BC361IS in 2010. Yesterday noticed not cooling. After troubleshooting it was determined light switch not functioning which resulted with bulbs (4) staying actively lit after doors closed. The bulbs super heated fridge causing internal temp to read 99 degrees. The heat from the bulbs melted a hole in internal plastic wall exposing styrofoam insulation. Partially melted another hole over another light. Lower bulbs turned sockets dark brown and also began to melt plastic there as well. Contacted customer service said machine not under warranty. No kidding, I told them not really interested in warranty, I wanted to let them know it poses a fire threat. Their response was to advise me to call a technician and examine it. I suggested to them they should send out a representative at their own expense and forwarded photos to them. Did not get the impression they really care and were not very helpful.

I purchased by Electrolux dryer in 2/09. My major complaint was on occasion it would burn certain clothing. The grate on the back of the dryer became black. I tried to clean it to no avail. I dealt with it since it was past my extended warranty and wasnt happening all the time. Recently my dryer stopped working and I said error code E66 on the panel. I called the service number it gave me and they referred me to a service tech in the area. He came the next day stated he could fix the fuse that burned out causing the error code but the real problem is the fact that the dryer gets too hot (I have noticed that) and that is what is burning the clothing. A total of $800 to fix this problem!! A quick google search shows that this is an issue with these dryers, and from the conversation with the service agent it seems they are aware of this. They offered me a 10% discount on the parts! How generous! I choose Electrolux because of their name but that isnt worth anything anymore. Never again!

My preference is NO STAR, but thats not an option. I paid $263.95 for an extended warranty only to have the tech come out and tell me the unit (refrigerator) was built defective and would need to be replaced. I waited a couple of days and received an email letting me know I need to contact the delivery company and pay an additional $169 to have the defective product removed and deliver a new unit. Electrolux sells you junk and wants more money to replace it. I called the delivery company and they are telling me, your unit is here, but its on hold. I asked the person on the other end of the line, so now what? The response was, Call Electrolux to find out why its on hold.So I call and the person tells me he wants to contact the original customer service person I spoke to and figure out whats going on. He asked if I paid the $169 and I told him no. He confirmed my number and said he would call me back. 3 hours later no call, so I decide to call Electrolux back to see whats going on. I wait on hold for 15 minutes because of the heavy volume of calls. The customer service rep answers and I explain to her whats going on and her response is, they must have gone home for the day is why I never heard back. This is NOT CUSTOMER SERVICE! She tells me she needs my consent to release the product and I will pay on good faith once the replacement unit is delivered. I call back to the delivery company and tell them what I just did and now they are telling me, No, we do not take payment and I need to call Electrolux! I told her this doesnt make any sense and the woman said she will send Electrolux non-customer service department an email to figure out whats going on. I asked if I could at least get my name on their delivery schedule and she said no, as long as the product is on hold she cannot do that and here I am, SUPER FRUSTRATED and have no idea whats going to happen next. I will NEVER BUY from Electrolux again and will NEVER RECOMMEND them to anyone. I hope this gets out to as many people as possible and makes some kind of sense.

Our experience with Electrolux has been terrible to say the least. We purchased a home that was remodeled with all brand new Electrolux appliances. The total bill was almost $11,000 for the Electrolux appliances. Since our purchase of the home, (1.5 years) we have had to replace the Electrolux dishwasher that originally cost $999 before tax, because the unit stopped working and the repair person told us that this particular model EIDW6105GS had a lot of issues. When I tried to contact Electrolux they refused to do anything for us. Thus we had to buy a new Kitchen Aid.Now our refrigerators ice maker has gone out (Model Number EW28BS70IS). Again we had a repair person out to fix it; and he alluded that this particular Icemaker by Electrolux has had many issues with the IceMaker and it cannot be repaired. The whole refrigerator would have to be replaced. And the repair person said Electrolux should replace it. However, Electrolux would not replace it. Even though they recognized it has been a problem, they will not replace it because we purchased the home with the appliance already there.It doesnt really matter who owns the house, the refrigerator has not moved, it is less than 5 years old, it cost $3,500; you would think it should last longer than 5-years. And you would think that Electrolux would be more interested in making it right with their customers when they know that this is a manufacturing issue. Everyone, just save yourself from frustration, do not purchase any Electrolux products to avoid the heartbreak of having to deal with such an inferior product and customer service. Thank you for reading my post.

My wife and I purchased a Condo in Sept. 2016, as part of the sale the previous owner renovated the kitchen including all appliances. We filled out the warranty cards and sent them in. In April 2017 the microwave developed a problem, The service tech that Electrolux sent out (dispatcher with service company had very bad attitude) claimed it needs a new board. Now Im told the appliance was made in 2012 and parts are no longer available (although their rep is still trying to sell me an extended warranty). Although recently installed and warranty filed Electrolux say they cant repair and refuse to replace the unit. I am upset that the units were even sold and installed with that age on them but now the warranty isnt honored... They say the customer is their priority but not from my point of view. Will never buy or recommend an Electrolux or Frigidaire product again.

Purchased 10/31/09. Ice maker stopped working 6 mos after purchase. After 9 service calls, it is still not working. After 4 years, Electrolux offered to replace. I wanted a refund or extended warranty which they refused. When I decided to accept the offer, I was told it was no longer available. The freezer door handle is loose. The temp display is disappearing and there is a hole about 1 inch above the interior light where the paint is peeling. I suggest consumers with these problems contact the US Consumer Product Safety Commission at Cpsc.gov to file a report so we can get this unsafe product off the market and possibly get a refund.

We have had an Electrolux dishwasher for two years. It worked great until last week and started leaking. I called Electrolux and they stated it was not under warranty, which I knew, and they could send out a repairman. There would be an $89.95 upfront charge which would go against the labor. It was a minor repair on the drain line that took about 10 minutes. However, I had to pay another $87.02 for labor and parts. The $89.95, according to the technician, was a trip charge only. That was not how it was represented by customer service. I called back and talked to a manager that said maybe the rep I had talked to had stated it incorrectly, duh, and that they would educate them to be more specific. It was an intentional misrepresentation in my opinion and they should have know better. I could have called a local company and gotten it done much cheaper.

We had our kitchen remodeled five years ago. Right off the bat the refrigerator started acting up. After several service calls we received a check for our purchase price. Thank goodness we got the extended warranty. Next the microwave door handle came off. They came out and replaced it. Unfortunately, it has happened again, our warranty is over so we will be purchasing a new microwave. Not an Electrolux. Our dishwasher door was malfunctioning. The service rep told the warranty people that it was non repairable. The piece that needed to be replaced was a small plastic piece that he said they couldn’t get to replace. He also said that we must have been responsible for it breaking so they would not replace the dishwasher. Another interesting note is that every technician that came here remarked at what horrible appliances Electrolux are. Wish I had known that.

We bought a $3700 refrigerator for our new home, the ice makers kept breaking. I was told I would get a $500 rebate from Electrolux if I bought this model! At Northern Appliance in Braintree is where I was told this and it was on the card on the Refrigerator. I got a service contract for 4 years! Ice maker defects computers replaced. After the first refrigerator I had only 1 and 1/2 years the ice makers died, it was covered by the contract, this was top of the line. After Electrolux told me it was being replaced I called a company to take it away. They said they kept it for themselves. I got the replacement and it was a used or way less value Refrigerator. I called. They said that is what I get! If you can believe it 2 more defective refrigerators and a quote a few service calls from Apollo appliance Brockton Ma. They are very good! The one I have now the ice maker is still broken. I was told the motor is too close to the ice maker, melts it in the back and it breaks. This is unacceptable for an expensive refrigerator. Not sure what I should do if this one fails! Thanks you Jan

I wish I had read these reviews first! Seems as if its a common problem. BRAND new washer and dryer. 2.5 months of use and it quits. Call Electrolux and they send a tech. Its non repairable! As a few others have said... POOR construction. The wheel isnt attached properly, shreds the belt, digs into and eventually punctures the drum... which leads to leaking. The leaking of course wasnt noticed until the washing machine QUIT working all together, after 2 months.... and now we have mold on our brand new floor and baseboards. And do you think Electrolux cares? NO. They refuse to refund my money for their crap product. They dont have a buy back program. Ive missed time from work, had to pay to go to a laundromat, and have now been a full month without a machine... I paid over $1600 for this set, plus time off work and money for a laundromat and they dont care. All I get is Sorry to hear that but we dont have a buy back program. BUYER BEWARE!

Client purchased Microwave range hood model number (ME16H702SES) Serial number (078N7WTJ301913R) approximately 11/25/2015. After approximately 20 hours of use over the period of a year or so the keyboard on the door was nonresponsive. Flashed 12:00 repeatedly but touchpad would not respond. Electrolux Frigidaire, through their automated response system, supplied the name of a appliance repair company, Best Aid Appliances Service (760-494-6444). We contacted Best Aid Appliances on 1/15/2016. According to the receipt I have. They said they would let us know when somebody will be able to come out and inspect the microwave. A few weeks went by and we agreed on a appointment. They said they are free would be $150. And we had to charge us $75 for a diagnosis fee and $75 upon the repair of the microwave. Over the course of a month or so they arrived three times. Each time they were sent a defective part.After the third time they said they would order a new one and they would contact us in two weeks. We never heard from them. We called Frigidaire. They apologized and referred us to another appliance repair company. This company was Michaels Appliance Corporation. Phone number 818-609-0912. Michaels Appliance Repair tech came over. He was very professional and a well informed gentleman. He made three visits, each time Electrolux Frigidaire concessions sent him a defective part. He suggested I need to contact Electrolux Frigidaire and inform them about once again a defective part. He asked me to contact him when Electrolux Frigidaire sent me a new door. The new door arrived. The gentleman came back. We installed the door and once again the touch controls for a non-responsive. Once again we received a defective product or part.After speaking on the phone with Frigidaire Electrolux tech-support they informed me that the product now is out of warranty and they would not take responsibility for any defective parts they sent me prior and they could no longer assist me with the repair of their product. I explained, You have been sending me defective parts for nine months. So we have a product we paid $602 for plus a $75 diagnostic fee and still we do not have a functioning product???

I called Electrolux (866-449-4200) for the repair of the oven I bought a year and a half ago. It took over a month for them to send over a repair company, and the repair company they sent over was Dependable Appliance Service, 718-966-6500. The service was not dependable at all. They scheduled an appointment with a no show. After researching the company, it scores an F on BBB. I called Electrolux Customer Service back, and I got the runaround. I even emailed the Head of Major Appliances, North America and Keith McLoughlin (President and CEO), and I got no responses. Now it has been over a month and my issue is not resolved, and tomorrow is Thanksgiving, and I have no oven to make my Thanksgiving dinner.

I purchased an Electrolux kettle model no. EEK3200 here in Phuket one month ago. I boiled water and it tasted awful, of plastic. I have used it for one month now 3 times a day for boiling water for dish washing. I just tried to use it for a cup of tea again and its just as bad with the taste of plastic! Its totally unusable.

I purchased all my Electrolux appliances 4 years ago. A fridge/freezer, microwave, induction cooktop and oven, dishwasher, washing and drying machine. I have had an issue with every machine. I have never been so dissatisfied with a make as Electrolux. I will never touch Electrolux again.

I am your customer and I have an Electrolux double door refrigerator. I had a service issue with you around 12 days back. I placed the complaint on your customer care number and your executive came to the house and visited the refrigerator. After that, he said there is gas related issue which can be solved easily, you just bear RS1100 for resolving out and I have paid RS500 cash in advance. He has given me a receipt also, but nothing can be done yet. The executive name was Umer from Kaisher Electronics, Laxmi Nagar. After that, I had raised once again the same issue to customer care but they did not respond to me properly so I request you to please look into this and resolve this matter at the earliest time. If the problem is not resolved within 48 hours, I will escalate the same and going forward to some legal step.

Wow where do I start. Purchased for almost $3800 in 8/09. Less then a yr old, all the door hinges had to be replaced with a upgraded hinge. Three months later the door catches broke and had to be replaced. Six months later the ice maker was making very loud popping noises. It had to be replaced, not once but twice with again upgraded unit. The ice makers still makes lots of strange noises. Service tech says thats normal? The final straw came the week prior to this past Christmas when the info panel read an error code of SY EF. Called for service and after several days they came out to advise me it was the evaporator fan and control board. The unit ran continuously trying to keep at requested temp, all to no avail. You would think an appliance would last longer than 5 years without a major malfunction. Not so with Electrolux. Still waiting for parts to arrive, 2 weeks later. I would go into additional details about the dishwasher and microwave oven at this time. Junk. Ive learned my very expensive lesson.

We bought all new Electrolux appliances in Mar 2010. SIDE BY SIDE BOTTOM OUT Counter Depth SS Refrigerator w/ ICE & Water, Model #EI23BCS6I51. Shortly after installation, the ice maker stopped working. Service call in Nov 2010, replaced several parts on it, working again. Believe the ice maker was replaced. In June 2012, again the ice maker is not working. Aug 2012, ice maker not working AGAIN!! Jan 2013, again ice maker not working. May 2015, the ice maker stopped working. Again the auth tech repair comes, and tells us that there is nothing else they can do. They replaced every part they could and STILL NO ICE!!! We did purchase the extended warranty, but now the warranty is expired and the service company will not even answer our phone calls or come anymore. They know what the problem is, but cant get parts from Electrolux to fix it. They have other owners who have the same problems, and they cant fix their ice maker problems either. CONSUMER BEWARE!! DO NOT SPEND ANY MONEY ON THE ELECTROLUX PRODUCTS. This refrigerator cost us $3,000 and are VERY UNHAPPY with this piece of crap!!

I wanted a plain basic stainless fridge but a friend was getting rid of this Electrolux so I bought it. The red high temp light is on continuously, the woman at customer service, who was very nice, told me to turn breaker off to hard reset it. Now I have the power failure light on also! Especially now after reading all this feedback, I wish I would have settled on the Whirlpool I originally intended to buy.

We remodeled our kitchen several years ago and replaced our dishwasher, refrigerator and slide-in range/oven with Electrolux appliances. All three have required significant repairs or replacement. The dishwasher has failed twice and has “irreparable problem”. The wire that holds the door open in various position is connected to a molded plastic fitting in the frame. The fitting breaks off the molded plastic frame. The machine is build on and that’s that’s, you need a new dishwasher. After two years of service we received a $200. Credit toward our next $1,000+ machine. The fancy range we bought had a valve fail and that was $400. And the ice maker failed in the fridge. That was $350 for half an ice maker that now sounds like it’s grinding up glaciers. No more Electrolux for us!

I purchased an Electrolux washer and a dryer from a local appliance store - Appliance World in Huntington, November 24, 2012. The washer and dryer were delivered on December 10, 2012 and were both not working. The washer was leaking water all over the floor, and the dryer was making a really loud banging sound. I have contacted Appliance World and they informed me that they have a no return policy, and that I have to work directly with Electrolux. I have contracted Electrolux and they have sent a service man to my house 3 different times to fix the problems. My washer currently seems to be working. However, the dryer is still not working - making the same loud noise. I have had to take 3 days off from work for these service calls, and Electrolux is now saying I have to have a 4th service call and that my warranty does not include replacement of the machine.

We purchased the extended warranty and within the first three months we had 2 service calls for major repairs. In both cases the oven overheated and burnt up the food that was in it. A third call was made with another major repair. I wrote letters to Electrolux and the company I made the purchase and requested the appliance be replaced. Nothing was done and as soon as the warranty expired another major problem happened and cost us $550 to repair. We will never recommend Electrolux to family or friends.

Im writing this with 5 years of experience watching my appliances fail. It started with the warping of the pan in the built-in range and then the failure of the control assembly for that unit. Beside the fact that the racks are very difficult to slide in and out and dont fit well, I just figured this is just a case of a bad unit. Electrolux paid to have it fixed so I was ok at that point. Then the ice maker in the refrigerator quit working properly. It was intermittent, slow, and finally quit. Electrolux paid for this repair also... like three times. It worked for a while and started the same problem about a year later. I called back in and they said theyd replace the refrigerator... and they did. Later I received a mailing about what I think was a class action suit on this issue so I understand why they were so agreeable to replacement of the refrigerator.Next up is the dishwasher. Actually I dont believe it ever really worked that well because the touch pad was stubborn from the beginning. So now the touch pad isnt functional except for the start button and the normal button so no other features are available. Ive been told that the buttons are probably sticking and it needs a new part. Of course were now in our 5th year so the warranty is gone, and since Im going to replace the part, it will be on me if the part doesnt work when it gets here. The only other problem we had with the dishwasher was that something happened with the seal as far as I can tell, and it leaked water, ruining our hardwood floor under the dishwasher, in front of it, and some on the other side of the island. A hardwood guy tells me well have to do the whole room to fix the problem effectively. Its easy to see but were living with it.Just a couple days ago the microwave went out. No microwave and no convection. Check out the reviews folks, this unit is highly unreliable. I did find that Wolf makes one that will fit perfect for a similar price, actually a little less, and I suspect it will outperform this ICON by a landslide. We bought all these appliances for a new home we built. They looked nice at the time and of course we were sold on them. That company isnt in business anymore either. What a mess. I hope this review serves the public well but there are a boatload of reviews on Electrolux and it looks like an average of one star. Please pay attention and save yourself some headaches... buy something else.

This is a letter I am sending to everyone and every review site and agency. We have discussed this with Lowes and Electrolux AT EVERY REPAIR ISSUE. We cant afford an appliance that has proved it will need repeated repair.We purchased a beautiful Electrolux EI28BS56IS stainless steel refrigerator from Lowes in Meridian Mississippi 11-30-10. We had a Sears Kenmore refrigerator that was approximately 16-19 years old. It was still working well but was stained and had cracks in the plastic where someone has dropped a heavy jar. While shopping at Lowes, we were mesmerized by the beauty and BRAND NAME of this refrigerator. My husband is retired Navy and lives on Social Security and I work part time since my cancer treatment. This was a luxury but we were planning on this lasting a long time, maybe for our lifetime.We moved it in, but kept the old refrigerator pushed against another wall to make it easy to transfer items after the new Electrolux cooled. Thank goodness we did that. We had trouble with the ice maker right away, but curiously, even though the new one was bigger than my old fridge, it would not hold everything that was in the old one. What? How is that possible? Oh well, it is a good time to clean out items. Now I have less but the shelves wont adjust to really be useful. You would have to take out a couple of shelves to fit in milk and soda. That leaves even less room. You have to sacrifice sometimes to get something else, right? But what have I gotten - a really expensive albeit pretty refrigerator that takes up more room but actually holds less. Why does the ice machine make that knocking sound but doesnt make ice?Purchased 11-30-10; First repair 12-15-10. I asked the repairman his opinion about the refrigerator - I wont quote him, but he mentioned he wouldnt take it if I gave it to him free. I was concerned, but what choice did I have? Keep my fingers crossed and pray. I came to despise that refrigerator. Every time I walked into my kitchen, there it was, sitting there like a big stainless steel lemon, reminding me it was a time bomb waiting to go off - reminding me of my mistake. Calls to Lowes and Electrolux too numerous to count. Next repair, 03-22-11. Next repair, 04-01-11. Although I believe there was at least one more visit from the repairman, I cant find documentation, so I wont count it.August 2013 - a strange but somehow familiar knocking sound is coming from the kitchen. I sense a sick feeling beginning in the pit of my stomach. My husband checks the ice maker - there are a couple of pieces of ice in the bin with some odd black color. Check the filter (we have also dealt with 2 cracked filters that caused water leaking onto the floor). Change filter just in case. Nope - still doesnt work, but I am getting used to the knocking noise. Call to Lowes service company- they cant find the record of our previous visits (surprised?), wait, hold on, and on, and on... I finally hung up while on hold and called Electrolux directly. I explained what I was dealing with (again), and they do have the record of all 3 previous repair visits, but since I purchased the warranty from Lowes, I need to call them back. Okay, thanks. Call back to Lowes Service Company. A Lowes manager at the local store told us to ask for an RA number from the service company (after 3 repairs, you can ask for replacement?). Rep at Lowes Service Company said we needed 2 more repairs under the extended warranty because the first 2 repairs were under manufacturers warranty and they DONT COUNT! WHAT? Dont count as what? They were repairs that were needed. That doesnt make any sense. By reading reports online about this model, the company knows the problems it has had. They have to know its not reliable. Are they just hoping I will give up? I dont have any money, but I do have lots and lots of time to send my review of Electrolux and Lowes and Lowes Service Company every day and tell everyone who will listen.When we remodeled our home, we purchased all appliances, hardware, lumber, bath fixtures, and remodeling items from Lowes. I am very disappointed in the way they are taking care of this. I am very disappointed in the brand Electrolux. Read more than just this review- check all the other unhappy customers. Electrolux should be ashamed for having their name on this POS (excuse my language). I can guarantee I will never knowingly purchase any item made by this company. I wish I could go somewhere besides Lowes but our town doesnt have a big choice. I will avoid Lowes wherever I can if they dont find a way to make this right. Since the refrigerator is still covered under the extended warranty that WE PURCHASED, Lowes has set up a service call for 18 days from now. My concern is what happens after our warranty runs out? We know, and they know, this appliance is a lemon or just a defective design since many of these dont work properly. Are they just hoping it will make it until the warranty has ended, and we are on our own? This doesnt seem like an honest way to do business. If you buy an Electrolux appliance, BUYER BEWARE!!!!

Purchased dishwasher 9/07/15 from Home Depot. Delivered 9/21 - machine would not turn on. 9/24 - second machine delivered. Called the week of October 5, 2015 appointment set for October 19th for repair - will not drain. Called week of October 26th, 2015 - for repair for the same drain problem. 2nd repair appointment set for 11/10/15. After repairman left - I ran a cycle - and still not draining. Called Electrolux for a third repair and was told that it would take 2-3 days to find a repair servicer. Still waiting for a call back and a repair date & time.

We purchased a refrigerator/freezer with an automatic ice maker in the door on 12/9/2013. On October 6, 2014 we needed to have the water dispenser serviced as it ran by itself every minute all evening and damaged a big area as it ran into the basement, ruining ceiling tiles. A service person replaced the dispenser module which was under warranty. This morning when we got up we found that it had again been doing the same thing and again ran into the basement damaging more ceiling tiles. Now the real problem is that Electrolux cannot find a technician that will service our area and are waiting for a call back. We found a company that would service Electrolux products but they are checking to see if they are an authorized dealer. How long do we wait for service or for a call back? I will never buy an Electrolux appliance again. The same part shouldnt break after 8 months.

I read a lot of reviews that stated when they called Electrolux, they were told to buy the extended service plan. I have new appliances under warranty and have had to call Electrolux on both the refrigerator and the dishwasher in the first six months. (this should tell you something about their product..) I was very disappointed both times that the next available appointment was 10 days out! This last time I called on because my ice-maker was not working. I waited the 10 days and a technician arrived to fix the problem. He switched out the pacemaker and left. The next day when I still did not have ice, I called to have them come back. They are still making me wait 10 days to get a technician out, even though they did not fix it right the first time! So do not worry about an extended warranty... just do not buy an Electrolux!

I bought a new Electrolux refrigerator from a high end appliance store in 2013. Some reviews indicated problems with the ice maker, but I was assured they were fixed. It has never worked properly and now the freezer has stopped working. The ice maker is frozen shut and is leaking inside the refrigerator. Recently the temperature was fluctuating and ran high. I lost some food due to spoilage. Based on the other reviewers it would be a waste of time and money to call for service. I am highly disgusted and will never buy another Electrolux product. That includes Frigidaire as Electrolux owns that company.

All our appliances in the kitchen are from Electolux Icon. In the first year our microwave oven broke down. A few months later our refrigerator did the same. Now our dishwasher is on the fritz. In less than 3 years we had three product failures. I contacted Customer service a number of times and the only solution they advised is to purchase a service plan. The product is very attractive, a bit costly and not reliable. My argument with Electrolux is that service plans are good for older products. As a consumer I should expect 5-8 years of quality performance before we need to service. It is evident that these products are not made to last but heavy dependency on service plans as a solution.

We purchased a new home from a builder and moved in January of 2015. The home had new stainless steel Electrolux kitchen appliances, including the 30 built-in microwave (EW30SO60QSA). The appliances came with a 1 year manufacturers warranty. Later that year we noticed the handle on the door was becoming unstable & loose. I called the 800 warranty number & a local repair technician came to repair the handle. After an hour or more of trying to find a way to access the handle screws he gave up and just ordered a new door. In a few days the new door was delivered & he installed it. I dont have exact dates because it was done under warranty & I didnt get a bill. Now the 2nd door has the same problem & cant be repaired. I paid a technician who tried to repair the handle & he couldnt. He said the only option is to pay $460 plus shipping & installation for a new door. I called the Electrolux customer service number to see if they could make some sort of allowance for the what seems to a product design defect. I was told by a supervisor that they dont acknowledge the problem & I should have bought the extended warranty for the microwave. So,I dont recommend Electrolux or their appliances.

I have had two top of the line Electrolux appliances for four years, a nearly $3,000 stove, model ‪#‎VF02062872‬ and a very expensive French door refrigerator, model ‪#‎EW23BC70IS1‬. Both of these appliances have suffered with reoccurring problems of which Electrolux was apparently aware but unable to provide a permanent solution. The stove became totally inoperable after completing the self-cleaning function. Nothing works! The door is locked shut. The surface units dont work and I cant even use the clock or timer. This has happened 4 or 5 times already. The first two times this happened, it was under warranty and they did fix it. After that they wanted me to purchase an expensive service contract. Thats totally ridiculous to cover a recurring problem. The problem has continued to recur. Apparently the heat from the self-cleaning function destroys a computer board in the control panel. To date, it appears that Electrolux has been unable to solve this problem. When the same problem happens again and again with the same appliance it should be considered to be a lemon. The last time this happened it took them 6 weeks to get me the parts. After fighting with them for about 45 minutes this morning, they agreed to send me the parts for half price but wont cover the service. The ice maker in the refrigerator has been repaired or replaced several times. The water dispenser is not even designed to get the water cold. I thought I was buying quality products. One of the letters I received from them about the problems says, Please be assured that you have invested in one of the finest appliances manufactured in the world today. I bought these products because the company had a reputation for dependable performance and enduring quality. The products I have would indicate otherwise. In view of its service and the quality of the products weve purchased recently, I could not, in good faith, recommend Electrolux. The consequences were that the stove continues to be defective and will probably burn up again. What Order Number do you want below?

Nothing but problems for the last 5 years with all of my Electrolux appliances. Icemaker went out several times, now the CE code appears. Im not going to sink any more $$ into it. Dishwasher was junk, wouldnt clean. Gas Stove-- very difficult to adjust flame. Microwave is falling apart. NEVER NEVER again will I buy Electrolux!!! So much for my kitchen remodel.

Ordered refrigerator through Home Depot, April 10th. Set delivery time April 18th. Waited all day for the 1 hour call ahead for delivery. By 5 oclock walked into Home Depot to check on status. All systems showed, out for delivery. Got assured it will arrive before 8. Come to find out; Electrolux never fulfilled delivery! Never updated system! Never informed delivery personal or retailers! This is basic business! Reset delivery date; April 23rd. So let me get this right! I lose 2 days of work, waiting for this! Stranded over the Easter holiday with no fridge! My landlord is up in arms! (Elderly and sick) and they offer me $50.00 redeemable on their product!

The most money I have ever spent the biggest regret ever. I bought my mom her first side by side and bottom freezer. I thought I was gonna buy something that was gonna make everyone’s experience owning it a good one and it has been a nightmare! Always breaking spoiled food and it locks itself cant use water or ice when it locks. Ice maker has broken too many times. I hate this product will never buy another of this name brand not ever.

We bought one of the top of the line side-by-side drawer on the bottom Electrolux refrigerators in January of this year (2014). By July we had a trim piece hanging below the left door on the side of the ice maker, and we were told by 2 repairmen that the whole door had to be replaced to rectify the problem. I called Electrolux about it and was told that they wouldnt do anything about it because it was cosmetic. I got adamant about their need to do something, and they reluctantly agreed to pay for the door but not the labor to replace the door. Fortunately, the place where I bought it, University Electric, said that theyd pay for the installation costs. After 3 hours on the phone today, I finally have the door ordered from Electrolux and will get reimbursed for the labor. Certainly not the way it should be when you pay close to $3000 for a refrigerator!

The Electrolux double ovens were very expensive and have been nothing but problems... erratic temperatures and locked racks first. I have had over 6 service calls in less than 18 months of ownership. Now the floor of the oven is chipping off in a circle with what looks like glass shards. I am afraid to use this over for fear of getting shards in our food. SAVE YOUR MONEY!!!

Purchased an Electrolux refrigerator in June of 2011. I did not bother with an extended warranty. From my past experiences with refrigerators, I figured that I should at least get about 7 or 8 years of use at the minimum.Three months later, while opening the refrigerator, the handle came off in my hand. It actually broke where it connected to the screws on the door. At the time, I had other issues that were deemed more important, so I did not bother with having it repaired. The following summer, I noticed that on very hot or humid days, the refrigerator did not get as cold as it normally functioned. That would last for several days and then miraculously it would return to the normal set temperature. This continued to occur this summer also. From day one, I always said that the refrigerator was loud. Everyday, especially at night when things are quieter, I hear an intermittent popping sound.It is 1:00 AM in the morning, and I just read several reviews on this site. When I woke up yesterday morning, the refrigerator, as well as, my food, were warm. I thought, how in the world can a 2-year-old refrigerator stop working. Granted, that I only paid around 500 plus dollars, I felt I was buying a reliable product since it was a sub-brand of Frigidaire which was the name of my washer/dryer set that I had for 13 years without any problems. At this very moment, the refrigerator is making a very loud humming sound. Earlier I had to transfer food to my deep freezer. I am not happy. I decided to find out if there were any complaints on this product (hindsight) to determine what my next step would be. Well, I have decided to purchase another refrigerator (a well known name brand) and not even bother with a repair service due to the numerous complaints I have read. I refuse to take out the time to experience repeated repairs! Sales representatives will say anything to get you to buy a product. If I have learned anything, it is to research before hand when purchasing sub-brand appliances, regardless of the manufacturer. I will not own another ELECTROLUX product EVER!

This convection / microwave was delivered 1 month ago. It is replacing a Samsung Over-The-Range convection / microwave. The Samsung was ridiculously noisy, had a weak vent fan, poor lighting, and very dim display but overall it did work pretty good. After 4 years of service it got donated to Habitat For Humanity (thanks for the tax write off). NOW I have the Electrolux convection / microwave. It was difficult to install. The holes and brackets from my previous microwave aren't in the same location. I understand that these are different brands but I've hung different microwave brands in the same location before and the mounts where pretty universal - not this time. The LED display on this device is just as dim as the one on my previous device. I guess NOBODY can create a display that's easily visible from more than 7 feet away. Now here's where the Electrolux sets itself apart,,, it looks great, the lights are bright, and the vent fan actually works really well.The interior is all stainless steel with this cool diamond pattern. It looks really nice. When using the convection oven,,, the temperatures are accurate and it bakes to perfection. It is noisy too but nowhere near as screechy and obnoxious as the Samsung. It's just the nature of convection / microwaves to be a little loud. If anyone finds a quite one please let me know. As for the buttons,,, there ARE NO buttons. It's a flat touch panel just like your smart phone. Pushing hard on a number doesn't make it work. You have to gently apply a full fingerprint over the button to get it to work and you cannot be in a hurry. It takes a little getting used to but it's really not that big a deal. This is an expensive device but it was worth it.

Electrolux has sent out their repair service 8+ times. Each time the service tech. calls in to Electrolux support to find out what to do. They are unable to get below 40F. Lots of spoiled food. Have to be there each time, 4 hour window. Have to empty out fridge each time. Now Electrolux is sending a different service company and replacing parts the other service co. already replaced. They are coming for 2nd time. The customer service contacts at Electrolux are unhelpful and will not give me someone to talk to who can actually do something.

Have an Electrolux bottom mount fridge which is 2 years old. Top handle fell off after 6 months and they replaced both doors. Just held on with cheap plastic. It has just fallen off again and my husband has glued it on. This is not good enough. Never had this problem with any other fridges. One is 35 years old. Do not buy. We paid way more that we could bought comparable fridges for. Service agents fixed the first time. We just couldnt be bothered with rigmarole. Have 3 years extended warranty. Just dont buy.

We are very dissatisfied with our Electrolux Refrigerator as well as the customer service that Electrolux has provided to us. We first purchased Model # EI23BC55IS for the price of $3,199.95 on July 3, 2009 from Barrys Appliance in Bridgewater, NJ. Our salesman, Jason, talked us into buying this appliance by telling us that it was state of the art and would fit nicely into our newly remodeled kitchen since it was cabinet-depth. He told us how the icemaker in the door of French door type refrigerators worked well in this model.The appliance never worked as the book stated. It leaked water and delivered slushy melted ice. After several service calls, one of which was to replace the motherboard, Electrolux furnished us with a replacement refrigerator on 9/21/09. We had one service to this new appliance on another matter, but truthfully, it never produced ice the way the Use and Care Guide said it should. The guide states that it produces approximately nine pounds of ice every 24 hours, but we constantly ran out of ice with normal usage. We are a family of four so this never made sense to us. The bin never filled up within 24 hours with nobody using ice during that time. It also shoots ice away from glasses that are directly under and my family constantly complains about this as well.On July 7, 2012, we called Electrolux when the unit stopped producing ice altogether. We were, at first, told that since the appliance was no longer under warranty that Electrolux would not pay to service the appliance. We asked for a supervisor to review this decision since we were not satisfied and believe that this particular model is defective as the icemaker doesn’t work as the Use and Care Guide suggests it should. We were granted what we were told was a concession (Ref # **) and were informed that a service company would be contacting us.On July 12, we contacted Electrolux as nobody had contacted us to set up the service call. At this time, we spoke with Chiffon, who put the call on hold to set up a service call. A woman named Susan from Dan Mark Appliance set up a service for us. On July 14, Dan Mark technician Carlos came out. We were told by Carlos that a new icemaker was needed and that this would take 3 to 5 business days. After more than two weeks, Dan Mark finally sent another technician out on July 30. This Dan Mark technician told us that he was replacing the motherboard, not the icemaker, and that this should solve the problem. On August 1, we contacted Dan Mark to tell them that we had no ice. They promised to send another technician on August 6. On August 2, we received an automated call from Dan Mark that a technician would be out on August 3 between 8:00-11:00 AM, and although this was unexpected, one of us stayed home from work that morning in hopes that this matter would finally be taken care of and we would have ice for the rest of the summer. When the technician came out though, he told us that he needs to replace the icemaker motor and housing and upgrade the motherboard as well. We didn’t hear from anyone again until August 8 when Dan Mark called to set up a service call for August 11. On August 11, a Dan Mark technician came and replaced the icemaker motor but did not upgrade the motherboard as promised. He told us that there should be ice by evening. We placed yet another call to Dan Mark on 8/13 when the icemaker began dripping water and would only produce crushed ice. On August 15, with no confirmation call, one of us unexpectedly had to come home from work when a Dan Mark technician came to our home and telephoned that he was at our address. This technician told us that a new ice bin was needed and that he would order this and it would take a week.By August 15, with several lost hours at work so that we could be home for numerous service calls and no ice for much of the summer, we decided to contact Electrolux directly. We spoke with Tiana, giving her all the dates of service calls. She told us that she entered that information into the system. She could not offer us any other help at that time. We did not hear from Dan Mark again, and on August 27, we contacted Electrolux and spoke with Sade, who contacted Dan Mark and was told that they had ordered and received the ice bin and had tried to contact us several times and couldn’t, so they returned this part to Electrolux. We told Sade that we received no calls from Dan Mark during the time period of August 15-August 27 and requested that a different company service this appliance. Sade told us that new concession would be needed (**) and set up with Angela at Metro Factory to service this unit. Ironically, on August 28, Dan Mark contacted us to install the ice bin, but we told them that we had contacted Electrolux and were using another service company going forward. On August 29, Metro Factory technician Carl came out and was able to hook up the appliance to his computer (this was the first time a technician had done this) and told us the unit needed an upgraded motherboard. He noted that the limited ice in the bin was “melty” and stuck together. We told him that the unit was only producing crushed ice, and he mentioned that upgrading the board would take care of this problem. While he was there, he was asked if he serviced many of this particular Electrolux refrigerator model and he said, “Oh yes,” and always the icemaker. We were not surprised.On August 30, Metro Factory called to tell us that the technician could not come out until September 10, and we made an afternoon appointment for that date. When we didn’t receive a confirmation call the night before this service, as had been the practice of both Dan Mark and Metro Factory, we contacted Metro Factory on September 10 and were told that, indeed, they were not coming out since they had received no parts and that this was the manufacturer’s fault. We were even asked if we received any parts, which surprised us since we weren’t expecting parts to be delivered to us.On September 11, we contacted Electrolux once again and spoke with Charlene. Again, everything was explained from the beginning, and after being put on hold for 6 minutes, we were told that Metro Factory was not picking up and that she would call back once she contacted them. In the afternoon that day, Charlene called to tell us that Metro Factory did order parts and that we should expect to hear from them on September 14. She could not explain why the parts were taking so long or why Metro Factory asked us if we received them. We did not hear from Metro Factory on September 14. In fact, as of today, we have not heard from Metro Factory.We are writing this complaint in hopes that Electrolux will see that we are entitled to compensation and satisfaction that has been denied to us since purchasing the original refrigerator. We are requesting that our original purchase price of $3,199.95 be returned to us and that the appliance be picked up when we are able to replace it with another appliance of our choice. Be assured, it will not be an Electrolux appliance. We plan to never purchase an Electrolux product again. We have read other complaints and agree that there must be some engineering problem with these particular types of unit. Electrolux needs to recognize this defective model is hurting customer satisfaction for many families.

My husband and I are very disappointed with our Electrolux French Door Refrigerator! We purchased one in 2009 and paid $4,300. I thought with that price, it should last at least 10 years. Well, after a year and a half, the ice maker broke. Good thing we purchased the extended service warranty for 5 years. Repair man came and replaced the ice maker. Couple months later, it broke again. Called again. Broke again, and again. So finally in 2012, Electrolux gave us a new refrigerator (same model) for a replacement. It worked until late 2015 when the ice maker started acting up again. Water started leaking behind the ice maker, on the back wall of the fridge. And after a while, the water freezes up. I knew my warranty is over so I thought Id live with it. I always had a towel where it leaks so it wont get all over the fridge. Its terrible and embarrassing. Everyone would ask me why I have a frozen towel in the fridge and I would always reply DO NOT BUY ELECTROLUX. About 2 weeks ago, a piece of hard plastic and styrofoam came out of the ice maker while I was dispensing ice. Like, what the heck is it and where did it come from?? Then last Friday, the fridge totally died! I called every technician in town but unfortunately, nobody couldnt make it until today, Monday (weve had no fridge for 4 days!) Diagnosis: the control board is burnt out and it melted! Cost of repair: $522! This expensive fridge is a piece of junk! I am pissed and Im trying to get Electrolux pay for at least the parts. Lets see what happens next. But I will never buy Electrolux again.

Im on my 3rd replacement Electrolux refrigerator. This replacement is an Electrolux French Door refrigerator. It has been seen by two different Electrolux appointed certified repair shops. The problem is the interior casing is melting near the top 2 bulbs. Both repairmen from different repair shops said that they have been seeing this problem, and that some have heated to the point of serious damages. I was told by both Electrolux repairmen, that the problem was irreparable, and reported it as so to Electrolux. Electrolux disagreed with both repair shops. Electrolux continues to try to send a repair shop, to agree to do the repair their way. Electrolux continues to evade the big problem of fire, and continues to be inconsistent with its responses to me. Last week, they said it is absolutely irreparable, and this week, left a message on my machine, that denied the replacement, in lieu of some Epoxy to do a cosmetic repair. What about the high heat from the bulbs? What about the repair shops that deny this resolution? Is this a fire hazard or not? I still have warranty.

I purchased a high end set of kitchen appliances (through Sears Canada) in 2009 - an Electrolux fridge and a top of the line electric range/oven. After 5 years, the fridge literally started to fall apart. The faux aluminum strips on the exterior of the fridge starting falling off and the ice making unit ceased working completely and the inside seal on the door was failing. Sears was very helpful but Electrolux was a complete and utter disaster to deal with. After investing a tremendous amount of time and energy in getting them to step up and deal with their inferior product issues, we were given a nominal credit towards buying another Electrolux fridge. Guess what? Within 9 months, we experienced similar product quality issues and made the decision to get rid of it and replace it with KitchenAid fridge which has been performing flawlessly since day one.Next, the oven stopped working. The burners were not functioning at all. Electrolux herded us over to a local service provider who indicated that this kind of problem was a common theme across the Electrolux high end oven product line. The service technician indicated that he would be unable to isolate the specific problem (we kept getting the e15 code of death). He recommended replacing a component for over $500 but warned us that there was a possibility that this would not necessarily rectify the problem - and if it didnt, we would need to spend a further $1100 to replace a circuit board of some sort. Guess what? The fix didnt work. We contacted Electrolux customer service and after numerous discussions they relented and offered us 20% off, as a sign of good faith, a new one. Really??? Do you actually think that I would buy another one of their products after 3 of them failed inside of 6 years? This is the worst, and I mean worst, product quality issue that I could ever imagine encountering. Never, ever, ever again.

Our dryers door broke. When we called they sent us the wrong part. When I called to fix it, they told me that it is our fault that we have asked for the wrong part and the time period for complaints has just expired; so they cannot take it back, and I have to start a new ticket to replace the door. When I have asked for a supervisor they hung up on me. The tone of the person on the line was not only indifferent but annoyed by the fact that she had to talk to me. It is an incredibly frustrating experience to deal with people who are not only unhelpful but personally detached from their firms mistakes.

I bought the big expensive Electrolux washer and dyer. The big stand up kind with the doors on the side, with the window in the door. I love the washer but the dryer does not dry well and the wrinkle release is useless. To make matters worse some moron designed the filter inside the door to be flat so clothes just sit on the ledge and wrinkle terribly. It is a really stupid design!!! IT should at least be at an angle so some of the clothes do not just sit on the ledge, there should obviously be no ledge there!!!

I purchased a $3000 Electrolux EWF01 refrigerator March of 2014. In July of 2014 it stopped working. I went to Home Depot where I purchased it and received outstanding customer service. They gave me a loaner and delivered it the same day so I would not lose my food. Thanks Home Depot. Electrolux sent me a new refrigerator (same model) in I believe it was November of 2014. It is September 2016 and the sealing strip around the freezer is falling off and the trim is cracking. I called Electrolux and was advised the best they can do is give me a list of certified repair companies in my area. The poor ice maker by reading the reviews is apparently well known now. I would not recommend purchasing this product at any price.

We purchased an Electrolux dishwasher 3 1/2 years ago. Last year, I spent $275 on it for repair of the top rack which wasnt cleaning and needed two new parts. Yesterday, I was told it is leaking and that the leak kit and service will cost me over $300. What a piece of crap. Please learn from my experience and dont waste your money on an Electrolux.

We purchased the washer and dryer in 2017. Was supposed to be this great pair. Well, its February 2, 2019 and the dryer just died. Cant get repair over for 4 days and who knows how long to get parts. Ive had approximately 4 other brands of washers over the years and have never had one do this. All of my washers and dryers lasted well over 10 years. NOT THIS ONE. Luckily, we are building a new home and wont take this or buy another. BEWARE!

I bought a ** Refrigerator and Washing Machine 5 years ago when I built my house. Both are broken. The fridge leaked water all over the floor causing the base cabinets in the kitchen to suck up the moisture and ruin them. The Washing Machine needs a new circuit board. How does a circuit board fail after 5 years? Incredible. Stay away from Electrolux.

Horrible, horrible. I bought a french door refrigerator 4 years ago and it hasnt worked right from the start. Horrible customer service, horrible warranty. My ice machine has not work from the beginning and not only hasnt worked but has damaged my new tile floor from it leaking out of the back. I have had the maintenance man out 15 times in the 4 years and he said there is nothing else left to change out. So after paying all that money for an ice maker that gives crushed and cubes I now have my ice maker shut off. Dont buy an electrolux!!!

I purchased a washer and dryer combo about a year ago that came with a $100 visa card rebate. I submitted the rebate application that day. I waited for months but got nothing in the mail. I decided to call back to see what was going on and it turns out that the rebate was declined because my zip code was missing from the invoice from the store, yet I entered it on the application. All the other information was identical. They state that I was notified via email but never received anything regarding it. Electrolux refused to resend the $100 gift card when I contacted customer support. I see similar rebates currently advertised on their products so I dont see why they cant just resend the gift card.

I purchased new Electrolux dishwasher from Goedekers.com, was delivered to me in intact box, so nothing to show delivery problem, I open the box and could not see any problem, scheduled installation and the installer discover that under the cover blanket the unit was really beaten up. So I called Electrolux and Goedekers to report the problem. The dishwasher is under 12 mos warranty. They send different appliance repair people to fix it. And the conclusion was the same: Replacement because cant be fix.But after two mos Electrolux/Goedekers game come with the statement: the warranty does not cover the repair (actually Electrolux spent $600 on diagnostics and screwing-unscrewing) + I spend long hrs talking/asking/emailing/listening CS reps, managers, supervisors, corporate executives telling different statements, basically lying and not taking responsibilities.The worst experience in my lifetime and Im 64 years. All this Electrolux/Goedekers reps were advising me to do illegal actions to repair the damage for unit under warranty and all is my mistake that I did not uncover the manufactured blanket when I checked the delivery shipped in intact package box. Also accusing me that I damaged my new dishwasher - insane! I ready to expose the damage that Electrolux and Goedekers are doing.

6 Appliances, 12 problems, expensive solutions: We built this new home about 5 years ago. Its just the two of us and our dog. In the past 5 years we use the home about 7 months of the year. Every single appliance has had problems, too many to outline. Some of the problems Electrolux has no fix for other than expensive parts to fix parts that they knew did not work. More problems are on the way, as our microwave has stopped rotating and our freezer is making a funny noise as well as the fan in the convection oven is making sounds that it did not make before. These are all top of the line appliances that should last more than a couple of years of use. However Electrolux does not agree or care. I am going to start a class action lawsuit in Canada against them, my email is **. Write me if you would like to join in.

9 weeks and still do not have a fixed refrigerator. Hours of waiting on hold with customer service over 15 calls to them. Repair man came twice with the wrong part in the right box.

The product is the french door refrigerator. The ice maker does not work after doing the quick fix reported on the net. I shut down the ice maker and turn it back on for a good year. There are so many reports on this. In addition to it not working, the ice maker leaks and makes a puddle by the water dispenser. Everyone complains about the ice maker. This being the case, it is probably a bad engineering design. You would think the company would be ethical and back the product and do a recall and fix the problem but no recalls! There should be. I would like to see a class action suit against Electrolux to force them to do a recall and pay to fix the problem. I would love to talk to anyone willing to do this.

This is my second Electrolux appliance. The first one I got was a built-in double wall oven. Had a lot of problems with the oven. After a year, they replaced the oven. All has been good with the oven now, very happy with it. Needed a new dishwasher so I went back to Electrolux - it was 3/16/09. I keep having the same problem with it. I get an error code (Er01) leak detector. I have put so much money into this dishwasher, and it still does not work. They have replaced everything that they could inside the dishwasher. The service people said that there is nothing for them to do anymore. The service people said Electrolux should just replace the dishwasher like they did my oven. Its been over a year now and most of the time I do not have a working dishwasher. The time Im spending doing my dishes and the time Im on the phone with them is driving me nuts. I just want a dishwasher to do my dishes not me. I did not buy it to look good, and thats about all it can do. I never thought about taking photos when they were working on it. I started off being so nice. Now I just have one big headache after another each time I try to get them to repair my dishwasher. They keep telling me they are working on it, but all it does is cost me more and more and it still does not work.

Contacted Electrolux over a week ago when my ice maker on the fridge quit working. They called me back in 3 days and stated I would be getting a call from a service tech within the next couple of days to schedule an appt. Never received a call. I called Electrolux to advise and they stated they again would contact the service tech. I received a call from the service tech stating they do not service Electrolux contracts, and they have no idea why Electrolux would contact them as they only service Frigidaire contracts. I called Electrolux and advised of my conversation with the service tech. An Electrolux mgr. stated he would elevate my service request and I should hear from someone in 2-3 days. I asked, then how many days before I would be able to get service. He basically gave me the impression I should be glad that he elevated my request. I gave it some thought, looked in my yellow pages and noted tons of refrigerator repairmen. Called Electrolux back and asked if I should find someone to service my refrigerator would they reimburse? They said I would need to pay the service tech, submit the bill to Electrolux and they would determine if they would reimburse, because the repairmen in the area were not designated Frigidaire repairmen. So, here I sit, just thinking what an absolute nightmare and waste of time and money dealing with what appears to be a worthless Electrolux warranty.

For the first year, refrigerator worked well. Then ice maker began filling to capacity every twelve hours. It had to be emptied every night before bed or it banged all night. Called Electrolux and told out of warranty. They offered to send qualified repairman for four hundred dollar fee (parts not included). Have a whole house warranty and they sent a repairman who replaced a circuit. Ice maker worked for two days, then started making malformed ice cubes. Another repairman sent who replaced entire ice maker. It worked perfectly for six months. Then ice maker stopped making ice. Told by Electrolux to replace both air and water filters which I did wasting about a hundred dollars. After two weeks, it miraculously started making ice. Then after one month IT STOPPED. I changed the filters again because the control panel said they needed to be changed. Wasted another hundred dollars. Followed every suggestion in manual and finally got seven ice cubes (half melted and in a block). Emptied them out, replaced ice drawer and a few hours later got one malformed cube and water leaking all over the inside of the refrigerator and the floor. Cleaned up the mess and stood in front of the dispenser door to keep an eye on the devil. It cycles after taking water for a drink or when it goes through the regular cycle and then leaks a half cup of water from dispenser tube which I have now equipped with a plastic Chinese soup container. Once again, I must be sure to empty it before I go to bed. I hate that refrigerator and the company that spawned it. Like others, I waited until I was older, retired and handicapped to fulfill my dream of the perfect kitchen appliance. THANK GOD, I DIDNT BUY THE STOVE!

We have a very big Electrolux fridge at our parents' house. We've had about 3 different refrigerators in the past 25 years and hands down it's the best we've ever had. The freezer is so cold that it takes less than an hour and a half for tap water to become ice. It's even colder than my ex's heart, LOL. The fridge itself is also very spacious. We never run out of space for food considering the fact that my mom has a tendency to hoard food in the ref for weeks. Everything stays nice and fresh when it's put inside our Electrolux fridge. Being that Electrolux is not really a popular refrigerator brand here (or anywhere I think), I would definitely recommend others to give it a try. You won't be disappointed!

3 years ago we renovated our home and bought new appliances (Electrolux products - Indonesia) for the kitchen. We bought a gas range, microwave, rice cooker and refrigerator. I selected Electrolux because of my experience with Electrolux in the USA was always very positive. The rice cooker required several repairs because of a bad smell after cooking rice. It was finally resolved. The gas range oven will not stay lit and requires me to watch constantly to make sure it stays on. However, I havent asked for a repair. I can manage using it without a repair at this time. The main issue we have is the refrigerator. Ive lost count the number of times weve contacted the service center and the number of times theyve been to our home or scheduled to come to our home to repair. The service staff who attempts to repair does not appear to be experienced or authorized to make decisions to repair without contacting the service center. After a few years of frustrations and attempts to repair we will replace with another brand. Ive had enough frustrations with the Indonesian service center and lack of response or promises that go unfilled.

I was originally looking to buy a slide-in range. I didn't have my mind set on any particular brand but the Electrolux model ranked high on my list of contenders. After almost a year of scouring & searching both BB and numerous other online resources, I finally came across this free standing range @BB store near me. It was a display model that had been marked down, that coupled w/ purchase promo at the time & free delivery was a no brainer. So although it wasn't the slide-in I wanted, it was well worth the trade off for a deal like this. BB has always done right by me & customer service was great. As for the performance of the range itself, I have no complaints thus far, it works fine & has many features. Only thing I noticed was a strong odor when I used the oven for the first time that has since disappeared. I didn't know if that was normal for a new unit but it now operates normally & helps cook meals quickly w/ it's expandable heating elements & settings.

Worst customer service. Dryer just knots everything together and lint catcher seems to grab straps on clothing and rips them off. Cannot get the musty smell out of the washer even with front load washer cleaners. Does not honor the extended warranty. Would never buy anything from Electrolux again.

I purchased my refrigerator two months ago and already had to be repaired three times!!! Now, after the third service, the ice maker not working again! This is ridiculous! The worst refrigerator ever! I called Frigidaire customer service and they told me that they will send out another company to fix it! If the first three repair man couldnt fix it, even if they changed every and each part of the fridge for a brand new part, they think that the fourth one could do different? Maybe if he has a magic wand! This company and refrigerator from hell!

We bought a Frigidaire refrigerator back in June, 2018. In August 1st, the refrigerator started to act up and stop making any ice or throwing any water. Since it is still under the first year warranty covered by the company, I called Electrolux to have this issue fixed. They have sent five repairs technician from two different service companies to fix this issue and have not fix this yet. Every time a new technician comes to diagnose it, they have to order a part. They have replaced so many parts and still not fixed yet. After three months waiting for technicians and parts to come, I request Electrolux to replace the unit and they rejected the request. They told me that they cant replace it until a technician tells them its non-fixable (the technician will never tell them its non-fixable because hes making money every time he comes to diagnose/repair it). In the meantime, we cant use our product after we paid so much. Electrolux does not stand up for their products, they will have you on and on until you give up and suck it up or until the warranty expires so the problem can be on you.

The refrigerator was purchased in ‘08. So far, the paddle to dispense water and ice has broken. There was no replacement for the paddle. You had to buy the entire dispensing system. Next, the circuit board fried. Again, it cost big bucks. There was no warranty. Now the defrost fan burned out. Again, it cost $250, not to mention the food that got ruined. Thank God the old GE fridge the Electrolux replaced, that was put in the garage, still works after 15 years. Never again will I buy Electrolux.

I have a 4 year old double wall oven that I paid a little over $3000.00 for. Every time I use the self clean function, the oven door locks and then does not unlock at the end of the cleaning cycle. Their customer service rep told me to start the cleaning cycle and then immediately cancel it to see if that would get it unlocked. Nopes. They then told me to just call out the repairman on my dime.

Absolutely dreadful product and dreadful service from Electrolux. Fridge freezer was faulty from new with excessive frost build up. Reported on several occasions and an engineer was sent out but unable to fix the problem. Electrolux failed to act despite warranty. Were left with a defunct fridge freezer. Dont make the same mistake we did. Buy from a different manufacturer.

A small and simple to replace part (the latch for the dispenser drawer) broke on my EIFLW55HIW0 model washing machine. I contacted Electrolux expecting to be able to order the part. They referred me to their parts manual (which required going to the Frigidaire website). Unfortunately the part was not shown and I was told I would have to purchase the entire assembly. When I told the support person that I had no assembly that even looked like their parts diagram, they essentially said, well that is the parts diagram. There is a clearly labelled part number on the drawer assembly, but it does not match their parts diagram. In other words, although the model number is the same, the design has clearly been changed so that matching parts are no longer available. There is no part number for the part that is broken so apparently that was not considered a separate part.

I bought a Electrolux refrigerator in 2011. The refrigerator is a $4,000.00 piece of junk. Not only is it a product with multiple issues, one being a fire hazard, 2 the ice maker never worked properly. And the customer service is even worse than the product. I called to have the ice maker repaired but when the repairman came, he said, there was nothing he could do because he didnt see a problem. The fire hazard - is that the lighting unit burnt a hole right through the liner. Which I called on and they told me I was out of warranty and that they never heard of that particular problem BUT lucky for me, they sold a repair kit for the particular problem! LOL, really?I decided to contact the BBB because I refused to give Electrolux a dollar of my money. I had communication with Electrolux learning that the refrigerator liner was still under warranty. Or misleading me to believe it was under warranty. Their words were the cabinet liner, compressor, and something else had a 2-5 year limited warranty. With that letter in hand I contacted Electrolux and they agree to send a repair person out to repair the liner but if it was considered to be cosmetic that I would be responsible for the charges. I thought to myself, how in the world could they find this cosmetic? It is a fire hazard and clearly a factory defect.The repair main showed up to my house a couple days later and told me that it was not fixable. Armed with the same letter from Electrolux I gave him a copy of it. He said OK this clearly states you are covered for under warranty and I putting in a request for a new one. But dont hold my breath because its his experience that Electrolux doesnt honor their contracts. They always stick the customer with the bill. And as far as the burn hole, he has seen it many times and is very common for it to happen with their product. They of course did not honor their contract. They refused to cover anything. And deny that its covered because they deemed it cosmetic! Horrible company. Hopefully no one has to die before recalling this fire hazard.

The washer started squeaking while spinning after 2 months of utilization. Called customer support and firstly they asked me if I unplugged the washer (not sure what is the connection between the 2, but ok..). Then they said that I have to pay for the service and when I told them that the appliance is in warranty they said that I have to pay to unstack the dryer (which is on top of the washer) at least (!). Be prepared to pay $135 with tax. :( They booked a service provider that was not covering my area, so I had to call again and when I told the customer support about this, he pretended he cant hear me and hung up on me. So I had to call again. I am very frustrated with the customer service as well as with the payment I have to make even if the appliance is in warranty. I will never buy Electrolux and would never recommend it to anyone. An appliance that starts making that noise after 2 months of use is not a good appliance!

We purchased a glass top range and had it for 3 weeks when the problems started. It started with beeping and then F11 on the control panel. So no oven for a week until repair man came. Again no oven for 2 weeks until he replaced the control panel and within days the problem started again. So another parts replacement and no oven for weeks. Now the problem started within hours and another replacement, so 3 repairs and still not working. After 3 months of repairs, no oven or stove as if it was plugged in it would continuously beep loudly Electrolux replaced the stove. So now a month with the new stove and its not working, continuous beeping and no buttons work.Tried calling to speak with a supervisor and no luck just the same (we really dont care attitude). So now back to all the stress and frustration and months of repairs. If anyone knows how to get a hold of a supervisor as customer services keeps telling us the supervisors will not take the phone would help. It amazes me that a company that is kept going by its consumers doesnt really care about its consumers. What happens when they have no consumers as they went to someone who actually cares about them. How many companies are no longer around because they lost all respect and confidence by their buyers.

I am writing for my mother. She was using an Electrolux microwave on Tuesday night and it caught fire. Fire department stated it was electrical. She is elderly with major health problems. She attempted to put the fire out; however, unable to contain the fire she called 911. Luckily, she made it out of the house, although she was not able to normally without help. She is currently staying with us. I cannot believe the extent of the damage in her house. She is displaced for two months until it is rebuilt/cleaned. The emotional turmoil she has been through (and us) has been tremendous. I am losing pay meeting with the contractors, etc. She is unable to return due to a lung condition she has until all the damage has been repaired. I will be pursuing damages and I am not a person to complain about lifes unfortunate circumstances. However, this is beyond stressful (she also just lost her husband). Hopefully this situation will be resolved.

I purchased a complete set of ICON Electrolux appliances just over 10 months ago. The first time we used the dishwasher, the control panel kept displaying a code 11 that indicated a drain valve issue. I contacted the customer service department and they referred me to a service company to come and review the issue. The service tech had no idea what he needed to do, and advised me that it was not an issue with the appliance, but an installation issue and advised there was nothing he could do. I then contacted a plumber at my own cost and was advised by a 25-year experienced plumber that there was nothing wrong with the installation and to contact Electrolux back to get a second opinion from another service tech. I contacted Electrolux back and after many complaints, they finally sent a different service company to review the product.The new service tech finally advised that the issue was due to the faulty computer board, which he advise Electrolux to replace. Electrolux then advised that the dishwasher I purchased was no longer available and the store which I purchased from gave me a refund. I then decided to give Electrolux another chance and purchased their product. Recently, I used the self-clean on my Electrolux ICON stove and when the self-clean was complete, I opened the stove and noticed the door window had dirty film in between the glass and there were two size toony marks on right and left side of the door. I wiped it with a damp cloth and pieces of the material started chipping off. I sent an email to their customer service department and they advised there was nothing they can do as their guarantee only covers working parts and not visual ones. I could not believe that I received such an email from a high-end company.

I wish I would have found this website before purchasing the refrigerator 4 years ago. I will never buy another Electrolux product again. The ice maker has never fully worked since we got the refrigerator. Contacted Electrolux when it was still under warranty. The service company came out. Said it was the control board and that they would replace it. Never heard from them again and got busy. Finally the ice maker stopped working altogether about a year ago. I think the biggest problem with these appliances is that they are not made in the USA. This refrigerator was made in Mexico -- you get what you pay for -- low wages, low quality. When are we going to learn? Cheap labor is never better. As with Electrolux they have lost and will lose a lot of business due to these problems. Did they really save a lot of money seeking out a lower labor cost country? I will make sure my next appliance is made in the USA.

We bought the refrigerator in July of 2014 New from Lowes. Immediately we had to place a claim for uneven doors. 1 year later after warranty had expired. All the rear panel from the refrigerator side was entirely cracked. The representative refused to do anything because the units warranty had already expired. Last Night my wife opened the refrigerator door and a lot of white smoke came out. She open the freezer and the entire upper door and ice unit were melted and black. It caught on fire. We quickly disconnected it from power. We are in the process of putting a claim to Electrolux.

I bought a chest freezer from Electrolux and it broke within 6 days. And then I called right away to get it replaced and they only do repairs. So they told me I had to make an appointment to get a repair but they would get back to me in five days to do so because they didnt have any availability. A week and a half later I called and they said they were still waiting on service (after they put me on a brief hold for two hours). I told the lady I wanted an update the next day and she never called. So I called back the next day – still nothing and still waiting on service. I bought it from Home Depot and that is the second appliance I bought from home depot not only did I have problems with but customer service gave me problems. I am a contractor. I will not buy so much as a drywall screw from home depot. And I will not purchase or install an Electrolux application for myself or anyone else. Absolute garbage and a sorry excuse for a company and ignorant customer service.

After less than six months my new side by side refrigerator started making a loud continuous noise. Two different technician has been out seven times and indicated many of their customer have the same problems. Electrolux refuse to replace.

3 yr old frostfree freezer started frosting up after 2 yrs. Read the reviews before making the purchase of stand alone fridge and freezer. Both are stainless steel and quite beautiful. This product has proved to be unreliable and I should have heeded the warnings in the reviews. Despite their beauty, I would not advise purchasing this brand.

Theres no minus five stars rating for this brand. If not I will rate it minus 3. Is the worst buy I done in my life with 2 visit from a repair company and is broken again. Government needs to start regulating this guys. You pay thousands for a fridge and in just a few months is broken, is not fair for us the consumers.

I really have no complaints regarding my front load Electrolux washer but I do have a complaint about the extended warranty! The clip which locks the front load door of the washer broke in half. I called Electrolux on Saturday of Labor Day Weekend. They said they could not get a repair person until Friday, Sept. 11th. They gave me the name and phone number of the repair service who would be coming to repair the washer. I called them three days prior to the service call and told them what was wrong with the washer as I did not want to wait another week for them to tell me they had to order the part and to give them my cell phone number since I would be at work when they called to confirm. I got home late Thursday nite and there was a message confirming the service call for Friday. I called, left a message with my cell phone number and asked that they give me a time frame for the service call and again explained what was wrong with the washer. She said she would have to call me back and let me know if they could get the part. She called back and, of course, they did not have and could not get the part! I was very annoyed since I purposely called them to let them know the problem, as that was the only problem with the washer. I admit that I was irritated, and did raise my voice somewhat, and was told they would not come at all since I was already aggravated! I called Electrolux, they told me that there was nothing that I could do or they could do and that I will have to wait for another repairman (another week). And that if they did not want to order the part in advance that was their choice. That they could come look at the machine, decide what is wrong and I would have to wait if they do not have the part.

Had a Dishwasher and Microwave go out on me over the holidays. I seem to be burning out dishwashers at an alarming rate, the computer goes bad or motor goes out, leaks, not having good luck. So getting away from Kitchen Aid and Whirlpool and seeing the problems the new Samsung was having (people pushing chairs up against the door to keep it closed) I decided to go with this dishwasher as it was rated number one on some testing something on another site. They glorified the thing as god's gift to the dishwasher community, so okay. Ordered from Lowes, took it home and installed it. The inside is a little smaller than my last Kitchen Aid so that takes some getting used to as I like to stick car size things inside, huge pots for making spaghetti for 20 people like five gallon stuff, doesn't fit. Regular home, will not have a problem with this dishwasher, I over do it. It cleans better than any of the dishwashers I have had in the past. zed Glasses come out cleaner or more clear, well everything you can see it, I am surprised. Drying kinda sucks. I had turned off my water softener to fill fish tanks and if you use hard water, it does not dry the dishes very well. Turned on the softener, use Jet Dry and it does okay sometimes I got to shake a few things to get them dry when I take it out. The controls is something else I don't like. Press the start button and nothing indicates you made it happen. However if you put your ear to it, it makes a little beep beep sound, very faint. Then you close it and does a little faint song as to say its going and you know its going. For the amount of money I paid for this dishwasher and how well it cleans, I am willing to overlook the small things and I don't mind drying one or two things by hand, but others might see it differently. I like it and its doing good, so 5 stars. One more thing, I do BBQ and no other dishwasher can get some of the meat pans clean. I usually wash them in the dishwasher just to make it easier to do it by hand. This dishwasher actually cleans the pans first time out. Makes me wonder how long my dishes are going to last getting blasted clean like that, but I like the less work that is involved.

Induction oven has been broken more than it has worked. They have a terrible repair company come out to fix it. I have to wait for a different part to come in each time and the part never works so I have to go through it over and over again. Didn’t have a stove for two months. They finally get it working then it blows again. Still will not replace. Will never deal with Electrolux again.

Ice maker does not work. On second unit now. French door model with ice in door.. Some times will work for a day or two. Then it stops. It might make a cube or two in a few days then it stops again. Always made low volume of cubes in a day. Maybe two small cubes. Now I have to buy ice at store and put in dispenser. We have to keep a small cup in the door under the water tube because it leaks water on the floor. I bought a $200.00 refrigerator from Craigslist and keep in garage just to make ice. $200.00 fridge better than $3000.00 Electrolux!!!

We have been very pleased with our dryer. Overall, its a very nice dryer. We had to call for service due to not starting but, it was a minor manufacturing issue and fixed within minutes. We are still very happy with the dryer.

I have been waiting 6 weeks for my washer to get fixed. I can’t seem to get anyone in the warranty customer service department at RC Willey to tell me at what point I will have a working washer. The repair company has been out three times to repair the washer with no success. Prior to this I had the dryer fixed 2 times using the Electrolux first year warranty and one time through the RC Willey Warranty. Each repair takes a minimum of 2 weeks to complete. The washer/dryer set is 2 years old. I have contacted Electrolux and they said I have a parts warranty but will have to pay out of pocket if I don’t use the warranty. What is the point of purchasing a warranty if you never have a working product? I’m trying really hard to understand why it is so hard to complete the repairs on the unit I have. If you sell a warranty you should stand behind it. I will never buy Electrolux again and most certainly will never purchase anything from RC Willey. Extremely disappointed in both companies.

I want everyone to know that these folks do not stand by their product even when you have paid extended warranty since 2011. They are telling me I have to live with ice buildup in the top front of the freezer and across the top and left side of the door. WHY. They have set me up with 2 service companies (GURU from Bonifay, FL). Tried 2 weeks and they were a no show. The last one was JC Appliance Dothan, AL Called twice and text them twice and they confirmed the appt Electrolux was suppose to have made nor did they answer the call when they tried to call them themselves.So they set me up with AL POWER in between those two starting first part of December, came back end of December and 2 weeks later came back and I still I have. Company says, There is nothing we can do. It is due to heat and humidity. BUT I have had this freezer since 2011 and have had 8 years of all SEASON and it just started building up last year. AND if that is it why is only in those spots and not the entire freezer. I have contacted BBB and they have contacted the company but all Electrolux had to do was let them know they contacted me NOT helping to fix the issue. I have been dealing with this since Nov 11, 2018. I pay them to have good service companies that know what they are doing and show up. Why do I have to accept an unacceptable results. They cant prove its humidity and I cant prove it isnt EXCEPT LAST YEAR WAS NOT THE FIRST YEAR WE HAVE HAD HUMIDITY. We are in the south, we always have humidity. I pray the good Lord with help me find someone that can point me into the direction where I can get help. BBB suggested contacting Atty General which I did (hope I did it right) but with the recent shutdown doubt I will hear anything. I will NEVER buy another product from them. They just dont care. I wished I could convey to everyone just how little they do care.

I bought an expensive Electrolux refrigerator, stove, and dishwasher in 2012. So far I have required repairs on the dishwasher (control panel went dead); stove (would not self clean) and the refrigerator has broken plastic that holds up the bins; very hard to remove drawers and put back in for cleaning. The bin handles you pull out are broken on at least 3 drawers. I bought these online thinking if I paid a very high price I would get quality - WRONG. I believe the cheap builders appliances would have been better than the Electrolux fix and repair too often.

We purchased an Electrolux gas oven in 2013 and in October 2014, the ignition stopped working. The appliance was still under warranty and a technician came out to repair it. A month later, it stopped working again and just before Christmas a technician came again to fix it. We had to call them out 4 times by which time the ovens warranty had lapsed, so not only did they not fix it, they sent us an invoice for repairs they had not actually competently done. The technician who comes is rude and aggressive and clearly cannot fix the problem. We too, thought that paying $820 would ensure a better quality of product, but the product and their service is appalling and they have wasted our time and money. We intend to seek legal advice.

I wish I would have seen this site before purchasing what I thought was a good brand. All appliances were Whirlpool replacements which were over 10 years old. The Electrolux appliances havent made it three years without issues. Ice maker in the refrigerator stopped working. Dryer electrical panel, washer and dishwasher leaking, and microwave power unit went out. If you buy them, keep purchasing the extended warranty!

In April 2008, I purchased from Lowe’s (Preston Road, Dallas, Texas) Electrolux appliances a double oven, a microwave and a dishwasher. Ive had nothing but problems with them all, but the double oven is the worst! Ive been without oven since November 21st, 2011, no oven for Thanksgiving and Christmas. We have had 5 service visits with no resolution. It appears Electrolux and Lowe’s doesnt care! Dont buy from them.

We redid our kitchen on 2012, installing a full suite of Electrolux products. The refrigerator was an odd size, so we spend a fair amount of money building cabinetry around it to make it fit. The refrigerator worked for about four and a half years and then needed the computer replaced. Since then, there have been three additional repairs needed, replacing the fan, heating coil and thermostat. The last repair was two months ago. We have spend approx. $1,200 on these repairs. The unit is now not working again. I called Electrolux to explain the situation and ask if they would be willing to assist us with the purchase of a new refrigerator, given the issues with this one. I really dont want a new one, but dont want to incur the cabinetry bills for another refrigerator as I dont know that I can find one of the same size. They said they were not willing to offer any assistance. Their products are expensive, dont last and they dont stand behind it. All good reasons to never buy any of their products.

We have an entire kitchen outfitted with their top line appliances since May 2010. The cooktop hybrid no longer works and requires a $800.00 repair, the wall oven is missing screws, the dishwasher was replaced in the first 6 months and has had 3 repairs since. Today it is Jan 2016 and my dishwasher is broken. Angry yes. I will never buy another Frigidaire owned company product. I owned GE previously and never has an issue. Electrolux avoids their repairs by allowing third parties fix things they are not trained for. Third party repairs do not remove a broken cooktop. The homeowner must do it in order for them to repair. It is insane to think the repairman will charge you money just to write notes, not touch the cooktop and expect you to pay $200.00 for walking in your door. I am so disgusted with Electrolux. I now must shop for a new cooktop. I paid $2500.00 in 2010. I am going back to a gas stove because It is more reliable than any fancy oven that has a digital electric panel that malfunctions.

I purchased a brand new built-in style Electrolux refrigerator and it arrived dead. A repair company sent by Electrolux identified the problem being there was no refrigerant, he then told me that my compressor will fail most likely within a year because it was run for a short time without the refrigerant and contaminated. Electrolux is fine to deliver dead products to their customers and will only offer to do repairs - not replace the fridge for a new one. Unfortunately, my compressor may fail outside of the warranty period and despite this being part of the refrigerant problem I will be forced to pay. I will never buy Electrolux products ever again.

My fridge is not cooling food or drinks, I have had milk, cheese and dips go sour before the expiry date. Tech has been out twice and replaced the temp sensor with no change in the temp. I set the fridge to 33 and Im lucky to get 37 with doors closed for 12hrs, Electroluxs response was well if you set to 33 and get 36.5 it is fine. NO I paid over $3000 for this unit and I expect my fridge to preform, I have emailed and contacted them 6 times and they have ignored each complaint.The unit is 3 months old and I need something to be done immediately, should I pursue this legally or are there any other ways to be heard?

I bought a new Electrolux washer and dryer from Home Depot online in November of 2017. The dryer has not worked correctly since it was installed. After contacting Electrolux, they sent a repairman out twice to fix the problem with no resolution. The second time, after taking the dryer completely apart and replacing the motherboard and wiring harness, the dryer wont even run. Electrolux will not replace the dryer and wants more repairs done before even considering a replacement. I bought a new dryer and now its a used dryer!