Since we have had this refrigerator we have had nothing but problems. The ice cube maker wasnt working and had to have it looked at. It worked for a short time, and we dont get ice out of this overpriced refrigerator. Now as of today it is just not working, freezer and refrigerator. I wish I could just sue these people for the good money that we spent on this no good product.

I have an Electrolux Wave Touch Electric Range model # EW30EF65GSH, purchased in January 2011 for $3,000. My thought was that, spending that much, we would be receiving a quality product. Yesterday my range starting beeping and showed an E11 error code. Repair man came and informed me that the part to fix this problem would cost almost $600 and it would be $200 for him to do the repair. This is a range that is very gently used - dont cook at home that much. Customer Service offered to discount the part by 20% after much time on the phone with them. So, my $3000 range is now costing me $750 to repair and I have no oven or stove top for a week. There is no way I would ever spend the money on an Electrolux again.

Terrible customer service, I purchased double electrical range on April 22 2017, for almost 2,00.00, and my issues started. In beginning of September I notice that cooktop of range is starting melt, I called Electrolux, I was asked to send them a pictures, on September 24, 2017 so I did, once get a message that their side is not working, then second time, third time, all the same their site did not worked. Ok something wrong with email or their site. So on October 4, 2017 I decided to sent a pictures again, the same story try few times, the same reply site is not working. I contacted the local technician as per Frigidaire representative advise. Technician came in, made a picture and assure me within few days that he sent it to Frigidaire. Nothing happening. On October 24 again spoke to Frigidaire representative Quintavia and again sent the pictures, as she said that nothing is on my file. Nothing happening.Again on November 22 I spoke to Mona and again I heard that nothing is on my file, so again I resend the pictures, this time Mona called me back and confirm that she received the pictures and finally I got a case number. I was informed that the technician will have all the information from now. I spoke to technician and he told me that the new cooktop has been order and he is just waiting for its exchange, this was November 26, 2017. On December 5, technician has been still waiting for the part, on December 28 I called the Frigidaire with question when I can expect the repair to happened, and surprise I heard that nothing has been approved or ordered, and the Corporate supervisor told me that nothing can be done until January 3 2018. No apologies, no explanation, they did all properly and it seems to be my fault that I bought that range and that it is faulty.This is the worst customer service in my long life. It cost me two thousand and hours on the phone, a lot of stress. Frigidaire products are going down with quality, I am not sure, as I have a old fridge and this is one of the best, but for sure their customer service is the worst that happened to me, no one care, I felt like I was intrusion for staff and how dare I complain. If you can avoid please save yourself a lot of stress and time, spend a money with different company and have a less stress.

I have two Electrolux washing machines, model EIFLW50LIW0 purchased in August 2012. Both have issues, but one in particular has been serviced 6 times for the same problem. The service warranty and customer service is appalling. They continually want me to purchase an extended warranty which I did after two years. Now the warranty is up, the problem is ongoing and they want me to purchase a new one. Im replacing it and when the other one goes, I will replace that one as well. Stay away.

Stay away from buying this brand. I purchased a Microwave/oven wall combination that I custom made my kitchen cabinets around. Literally after 2 uses, the interior blue coating started flaking off. After about 10 uses the whole bottom of the oven is completed raw. This makes cleaning the oven impossible as its now a very rough texture. After many calls and emails and complaints about the blue enamel flaking off and flying around the oven when operating, they stated there is nothing we can do because its a cosmetic issue. Electrolux told me to contact a appliance repairman which I did.After inspection he told me, There is absolutely nothing I can do with this. It cannot be recoated. Perfect!!!! Now what! I have a brand new oven that is ruined after 2 uses and there is nothing I can do. Buy any other brand but this one. Its a joke, and the only thing I can pray for is not getting cancer from the enamel landing on the food that is cooking in the oven. Dont buy ELECTROLUX, there should be a warning label on this brand.

Shortly after moving, we decided to upgrade to an Electrolux French Door refrigerator and their newest and best dishwasher. The retailer that I had purchased it from closed their doors a week later after 50+ years in business and left us with only the manufacturers warranty since they never paid the company for the extended protection. After several attempts to get the refrigerator repaired, within the original manufacturer warranty, from the time it was delivered in October of 2014 with the dishwasher, until December we had over 5 service calls, 30+ phone calls and emails, and over 2 hours of video documenting the problems they refused to replace it, insisting they have the right to exhaust all efforts to fix it, at my inconvenience and expense apparently. I even offered to pay any difference in model to try to expedite a return if that was a holdup. I gave them one more opportunity to pick it up, I had already purchased another refrigerator. I suggested that since they keep insisting it still could be repairable although no one can come up with any solutions, that they pick it up, fix it, and donate it to a shelter of their choosing. We dont do that is all I heard. I refused to go into another holiday with this incessant noise issue. I scrapped the fridge (yes actually) and replaced it with a Samsung that has required no service.Now the dishwasher, that has already had 2 service calls in just under 16 months is not functioning again and again I am without the appliance I paid over $800 for and am waiting on a repair and will see just how long parts will take this time. We did not opt to extend the warranty since it only continues to feed the beast that really could care less about its end users. If this becomes an issue, I know that I will be replacing it within the month.The moral of the story is, if you do not have the time to have non functioning appliances or the money to replace them when you have no alternative since the Electrolux Company really doesnt care if they lose customers, DO not buy this brand. I cannot stress enough how much I regret these purchases and the amount of energy expended. As I tried to get them to understand, these are appliances, I should not have to think about them or expend energy on them, they should just work until they dont and then they get replaced. If we are happy with the performance we are more likely to keep in the same brand. I repeat, Electrolux - they just do not care!

Purchase Electrolux French door refrigerator 3 years ago and have had nothing but problems on mostly all of the parts of the refrigerator. Have had computer panel replaced 2 times, the rubber sealing around the freezer door 3 times, the LED light 1 time, the compressor 1 time. These required multiple service calls using our extended warranty purchase approx $200+ per year. After 3 years of paying for the extended warranty I have decided to purchase a LG and hope for a better experience.Due to the multiple issues I thought they would have just replaced the refrigerator with a new one but was told they would have to have 3 repairs on the same part within a year in order to give me a new refrigerator. THE COMPRESSOR GOING OUT was my last straw. I will not purchase more coverage for 2019. DO NOT BUY. BOTTOM MOUNT REFRIDGE - ESA - Full Coverage. Term: 1 YEAR. Brand: ELECTROLUX. Model Number: EI23BC30KW. Serial Number: 4A42517637. Effective Date of Plan: 01/01/2019. Expiration Date of Plan: 12/31/2019.

If you are interested in purchasing a self cleaning oven that you must clean before using the self-cleaning feature then purchase an Electrolux electric free standing stove... I purchased it in February of 2014 and had problems with self-cleaning from the beginning... Customer service says the stains that remain are cosmetic, therefore, they cant do anything... Oh yes and they also sold me a 2012 model which Electrolux says is legal as long as its boxed, hasnt been used blah, blah, blah... Run, dont walk away from purchasing this stove...or if you are looking for good customer service and appliance policies, dont expect satisfaction.

I purchased an Electrolux double ( EW30E65GS8) 5 years ago. The top oven developed a crack in the floor which you can see the heating element. I contacted Electrolux who stated that they no longer manufacture the part. I contacted the dealer who states that I have recourse but to purchase another oven. There was no help available from Electrolux. Even some price reduction for purchasing a new oven. Disappointed with the entire process.

Our experience with Electrolux has been terrible to say the least. We purchased a home that was remodeled with all brand new Electrolux appliances. The total bill was almost $11,000 for the Electrolux appliances. Since our purchase of the home, (1.5 years) we have had to replace the Electrolux dishwasher that originally cost $999 before tax, because the unit stopped working and the repair person told us that this particular model EIDW6105GS had a lot of issues. When I tried to contact Electrolux they refused to do anything for us. Thus we had to buy a new Kitchen Aid.Now our refrigerators ice maker has gone out (Model Number EW28BS70IS). Again we had a repair person out to fix it; and he alluded that this particular Icemaker by Electrolux has had many issues with the IceMaker and it cannot be repaired. The whole refrigerator would have to be replaced. And the repair person said Electrolux should replace it. However, Electrolux would not replace it. Even though they recognized it has been a problem, they will not replace it because we purchased the home with the appliance already there.It doesnt really matter who owns the house, the refrigerator has not moved, it is less than 5 years old, it cost $3,500; you would think it should last longer than 5-years. And you would think that Electrolux would be more interested in making it right with their customers when they know that this is a manufacturing issue. Everyone, just save yourself from frustration, do not purchase any Electrolux products to avoid the heartbreak of having to deal with such an inferior product and customer service. Thank you for reading my post.

A one star rating is drastically too high for a company which I would consider the epitome of Worst Customer Service ever! When we purchased our new home, our builder offered a suite of Electrolux appliances, which appeared to be a good compliment to our home. Fast forward 30 days into our new home and we are already contacting Electrolux to have our new double oven serviced. 1) Temperature settings are not accurate as things cook at different rates every time we use it (Burns one time and then the next it will take twice as long as prescribed). 2) The fan on the top quiet oven sounds more like a jet engine spooling up for operation. Both issues were addressed with Electrolux. First service call - One repair technician shows up and then proceeds to inform us that it is a two person job, thus the service call has to be rescheduled. Next call, technician diagnoses the issues and orders parts. Parts arrive about a week later...another week goes by when I find out from my wife that they did not set up a follow-on appointment, nor have they called to set one up since the parts have arrived. That was the first time that I learned that Electrolux does not even attempt to go the extra mile for their customers. I called Electrolux and set my follow-on appointment...being spoiled by other companies with exceptional customer service cost me weeks in turn around repair time. Follow-on appointment happens and the parts are replaced and supposedly repaired. Oven still spooled up as if the generators were getting ready to come online and bring the aircraft to life and the temperatures settings were still unreliable. Over the course of my first 10 months, we dealt with this issue multiple times until we hit our breaking point as each time of dealing with the oven repair was mentally and emotionally exhausting with Electrolux. (The process is not smooth...I would say broken, but I dont think it has ever been a well established process.) After the last unsuccessful repair, I contacted Electrolux customer service number to request a replacement oven...the customer service agent pushed back stating that the part would have to be serviced again before replacing. We then had a heart to heart discussion about how we were not going to be inconvenienced for another repair attempt when all of the previous attempts failed. Our request was sent to the Back Office People for review for replacement for which he stated we would receive a determination via email in a few days. Fast forward again a few weeks...I get an email from some random delivery company stating that they were shipping an Electrolux oven to my address. Yes, that is how I found out that Electrolux had decided to replace my oven...in case you are not aware by now, never expect Electrolux North America to ever go the extra mile - aka email you to let you know they are replacing your busted oven. In November 2017, a delivery driver just appeared at our house without a pre-notification and proceeded to deliver our replacement oven. He then proceeded to let our new oven come crashing down on our driveway in front of my wife, who was luckily outside watering our grass at the time. My wife was astonished that the delivery driver continued to deliver the oven...and when approached, he stated that had she not been out there, he would have dropped it in the garage and left without ever saying a word. The questionable ethics of the deliver driver spooked my wife into fear that denying the delivery would only mean that shady driver takes oven away only for same company to bring same oven back a few days later. Since November 22nd, 2017 - we have been dealing with Electrolux North America to come to an acceptable solution to have a one for one swap completed. As sadly as it may sound, I have truly learned that Electrolux North America (especially North American Liaison Rita **) could not care less about the customer and their overall experience. All attempts to have the situation addressed with a means that would put their customer at ease...have fallen on deaf ears. Electrolux customer service, as well as Rita **, will only address a rigid black and white approach of how situations are to be addressed according to a policy and will never apply the Reasonable Person Theory, which would require them to listen to their customers and understand their concerns with at least the slightest bit of compassion. Recommendation - Do not buy Electrolux appliances or appliances of any of their sister companies. If you need any repairs, you will surely regret ever making that purchase...that I can guarantee.

We bought our current washer and dryer set around 3 years ago. After the first few months the washer EIFLS60LT1 completely failed and needed a new drum, bearing belt and pulley. It was replaced for us. After another few months the exact same problem came up and got fixed under warranty. Now a couple years later the same problem is starting again with failing bearings and also the LCD screen quit working shortly after it was fixed under warranty.

I purchased a matching set of front loaders (models EIFLS60JIW and EIMED60JIW) on July 12, 2013 and the washer been nothing but a headache. It gets off balance with small loads, medium loads and large loads. Nothing is more frustrating than to start a load, hoping to come home and throw the load into the dryer only to discover it got off balance and never started the cycle. THEN, to make it worse, my clothes are getting slits put in them. I dont know if it is the washer or the dryer. Ive had a service call and they cant figure it out. I absolutely detest this set and wish I had never, ever purchased them. My neighbor has a set of Maytags and she love them - no problems whatsoever.

Purchased an extended warranty from Electrolux. Washing machine broke within 5 years of purchase. Repairman recommends replace machine. Customer service by Electrolux is a nightmare. They stonewall, and will not do anything; wont replace, nor will they authorize repair. We have been without a washer for over a week since repair estimate was submitted, by their repairman. Have lost all confidence in their product and their support. The support people are not helpful at all, every time you get on the phone you need to start from the beginning, incorrect information is put into the system. It is just really bad. It is as if they want you to stop buying their products.

We received a replacement washer, which does not have any technical problems. We use the replacement very carefully, hoping it will last.

I would avoid buying Electrolux refrigerators. They are overpriced and under engineered. My ice maker has never worked since day 1 causing a class action lawsuit against Electrolux. Poor quality caused the display to fail and one of the compressors to fail. This should not happen on a $5000 refrigerator.

Purchased this unit November 2015. From start we had problems with upper ice maker that dispenses ice on door. Auger freezes up. Electrolux certified Service people in twice during first few months and replaced auger unit. That initial fix appeared to address the problem. However, not the case. Late 2016 noted water accumulated at base of refrig and ice cubes melting in the bin etc... obviously not happy at this point. Luckily we bought extended warranty from our local appliance store where purchased. Apparently insulation must be installed to the back of the fridge. Electrolux fix to solve this poor design/mechanical dilemma. Must add that there is a 2nd ice maker in the bottom freezer section. This fix will extend fridge out additional 2. This is frankly the best fridge I ever owned EXCEPT for the latter icemaker problem. Has great storage in two layers of bins. Glass shelving is nicely staggered and makes items easily visible. Keeps fruits/veggies fresh longer. Cleaning is swift as shelves comes out easily and not difficult to maneuver in sink etc. Bottom freezer is large and can handle a lot of frozen foods. Disappointing that for the price of this unit this problem did not surface in the design stage.

I purchased four Electrolux appliances in July of 2011. The appliances were delivered in July, but they were not in use until September or October. The appliances are infrequently used and no children live in the household. Since I started using the appliances, I have already had three service calls. First, back in November for the microwave; then in January for all four appliances. The third service call was on March 16 for the same appliances for the same problems, except for the microwave oven. This is rather shocking to me since I was under the impression that Electrolux appliances were supposedly better and higher performing kitchen appliances than many of the other brands. I previously owned a KitchenAid dishwasher and a low-end Kenmore range and refrigerator. Over a 10-15 year period, I had approximately two service calls for the range and refrigerator and dishwasher. All service calls were after the appliances were at least 5 years old. These appliances were exposed to high usage since there were children and more people living my home.On March 18, I noticed after baking a potato that condensation formed inside of the door of the microwave. Also, as I was cleaning the microwave, the outside stainless steel top panel over the door of the microwave is loose. It moves from side to side. I now have a fourth service call in to address this. It’s hard to believe that I am having so much trouble with all four of my Electrolux appliances that I purchased. I am very disappointed and unhappy that I spent extra money for such lousy performing appliances. The service calls are very time consuming and quite annoying. I have to take off considerable time from work to accommodate the service calls, not to mention how frustrating it is to deal with malfunctioning key appliances. I can only hope that my case is an exception and I hope that I have not been sold four lemons. Attached is a summary of my service calls.Microwave: Stopped working for several days. Service person could not find anything wrong, perhaps it’s an electrical surge issue. There’s a loose panel outside the top over the door. It will be addressed on next service call. I can’t remove stains on inside of stainless—no solution. Condensation buildup in door: this is not addressed yet. You have to press too hard on menu button.Range: Rubber gaskets on metal grates keep coming off. I was told that they sometimes melt. The gaskets are there, I believe, to keep the metal from rubbing against other metal. It was not fully addressed. It scratches easily—no solution. The gasket around menu panel came a part. Gasket was replaced.Refrigerator: Ice maker is not working and there is a knocking sound, condensation buildup, and the ice maker continues to make ice when full. Problem solved on first service call. The same problem reoccurred. Problem will be addressed on next service call. There is also loose screw found in refrigerator. That will be addressed on next service call.Dishwasher: It doesn’t clean dishes. What do I need it for? Solution: add dish detergent, add Rinse Aid, add Glass Magic and prime water leading to dishwasher. Most dishes are lightly soiled and they still don’t come clean, particularly the silver utensils. The stains are washed in rather than washed out. Top rack bottom joint keeps coming out of place. Problem addressed once by replacing the top rack. I’m not sure what will be done to address this problem again. I will discuss with the service rep when he comes on Monday, March 26. It takes a long time to get started. I sometimes have to press buttons several times to start the wash cycle—problem was not fully addressed.

It has been more than 4 months since I reported the problem with my microwave oven. To date your repair specialist, Rambs Appliance Repairs has visited my home twice and my oven has still not been repaired. This is the worst warranty repair service I have ever experienced.

We redid our kitchen on 2012, installing a full suite of Electrolux products. The refrigerator was an odd size, so we spend a fair amount of money building cabinetry around it to make it fit. The refrigerator worked for about four and a half years and then needed the computer replaced. Since then, there have been three additional repairs needed, replacing the fan, heating coil and thermostat. The last repair was two months ago. We have spend approx. $1,200 on these repairs. The unit is now not working again. I called Electrolux to explain the situation and ask if they would be willing to assist us with the purchase of a new refrigerator, given the issues with this one. I really dont want a new one, but dont want to incur the cabinetry bills for another refrigerator as I dont know that I can find one of the same size. They said they were not willing to offer any assistance. Their products are expensive, dont last and they dont stand behind it. All good reasons to never buy any of their products.

I purchased what I thought was a high quality front loading washer and dryer from Electrolux in 2014. In only two and a half years, the dryer has stopped working. The moisture sensor completely just fell off on its own, and I am beyond warranty. Ive had to take days off from work to have the item inspected, and to order a new part. It isnt cheap either. This is a very disappointing product that was not made very well.

I have a 3 month old refrigerator and it is not cooling. It is now three weeks without a refrigerator and no end in sight. They have no one that can service the unit and wont replace it. They are now on the second service person and he cant look at it for 20 days. I expect to be without a refrigerator for at least 3 months, this is just not fair. They should have just replaced it. Lets see. A 12 month warranty but the unit doesnt work for at least 3 months and I have renters that have no refrigerator. I will now not buy from Home Depot either because they wont exchange and they dont repair. I will next time buy from a company that sells and repairs what they sell.

I have a new Electrolux microwave that was 1 year old at the time I sent in my first complaint. The Microwave/convection oven is now 1 1/2 years old and still unusable. The door is cracked, it dangles on 2 hinges instead of 4. The original complaint was a foggy door. The first Electrolux authorized repairman claimed door was dirty. Not true. The foggy door turned out to be a warning sign that the door was faulty. A few months later the microwave door bubbled up and melted itself onto the stainless steel body of the unit. 4 authorized repairmen later with repairmen taking photos and writing reports, the melted door was replaced by an authorized Electrolux repairman attempted to mount the replacement door. He didnt tell me but I saw that the door was cracked. Did Electrolux send a cracked door or did he drop it before he mounted it? Dont know. I do know he didnt tell me about the crack.He was unable to hang the door properly. He said the door was too heavy. He gouged the unit itself by trying to hang the door. He crudely marked the unit as he attempted to scratch off the melted door parts from the main unit. He left with the door dangling by 2 hinges, leaving 2 hinges floating. By pushing and pulling the door and the hinges he pulled out the inside clips so far that they push out from the inside of the unit, making the unit look swollen. He crudely took a metal tool to scratch off the melted plastic. He left me with a scratched and protruding stainless steel inside to look at. The door flips open on its own, turning on the light. The door dangles. He said not to use the unit.6 months and 6 repairmen later, Electrolux wants to send another repairman out. They do not want to replace the unit. Instead they send guys to take pics and write up reports that are far from truthful. The unit is unusable as it has been since it first melted 4 months prior, 5 months prior with the first warning of a problem and 6 repairmen later in total. All have yielded a microwave that doesnt work, many days waiting for repairmen, many photos taken by repairmen and many calls to Electrolux in Augusta, Georgia and to Sweden.Their behavior tells me they do not intend to listen to logic, take responsibility for their manufactured goods or stand by the truth. I just want what I paid for: a microwave that works and with no physical damage caused by their authorized repairmen. I am willing to let them have their flammable and damaged microwave in exchange for my money back. It seems like that would be good business practice and the right thing to do but is that their intention?

Cheap material and poor technical support. I had 2 refrigerators replaced and 5 repairs on the 2nd one, all within 6 months!! Waiting on delivery of the 3rd replacement refrigerator! Very poor customer service, do not think about convenience of consumer. All the repairs and replacements done only during work hours with no specific time range! So to take a full day off from work for every visit was extremely difficult.Updated on 05/16/2017: I previously told that Electrolux is trying to replace my refrigerator for the 2nd time within 6 months, to add to that situation, the 3rd refrigerator that was delivered today also had damage on its external body - as shown by the delivery person himself after opening the package in front of me. Now wasting another day of my work time, for them to deliver again another refrigerator, FYI THIS WILL BE MY 4TH REFRIGERATOR THAT ARRIVED AT MY DOOR! I really need some help here!!

We bought a suite of Electrolux appliances when we moved into our new home, 6 in all and within 5 years all but two failed with another on its way out. First to go was the Dryer first indicated by an error code. Next was their top of the line oven stove Microwave followed by the Dishwasher and not long after came the failure of the Refrigerator. The digital display on the stove is no longer readable. That leaves the Washer which for the life of me I can’t understand why it’s still working. We’ve replaced all of them needless to say with other brands. Never again Electrolux.

I have a 4 year old double wall oven that I paid a little over $3000.00 for. Every time I use the self clean function, the oven door locks and then does not unlock at the end of the cleaning cycle. Their customer service rep told me to start the cleaning cycle and then immediately cancel it to see if that would get it unlocked. Nopes. They then told me to just call out the repairman on my dime.

They have highly rated products but the service is just awful. Bought through Sears a brand new 8 ft gas dryer (EFMG617STT) and it started making a noise right after installation. The installation person told us the noise would go away. Over 3 months the noise turned into a vibration until we couldnt run it. Had signed up for the Electrolux Platinum Star Limited Warranty so called up and they sent out a service repair company (All County Appliance Service) who determined it needed a blower wheel and motor. It has now been 2 weeks without them being able to fix the dryer. My wife has spent more than 10 hours on the phone tracking it down and no-one can tell where the parts are and when they can fix it. It turns out the repair company has a 1 star rating on Yelp and they dont even answer the phone most of the time and when they do, they refer to Electrolux regarding sending the parts. Electrolux (we have talked to 3 different people) say they have many clients except us and we need to wait. When we contacted Sears (which we have 3 times and they hanged up last time) they say we need to contact Electrolux. Never seen anything like this...ever. Especially when you pay $1200 for a top of the line appliance.

Whoa -- either in 1970 or 1971, my parents purchased a Gibson freezer. Within in the last 2 years - yep last 2 yrs - we decided to replace the working Gibson. It was still working and never broke down once. But of course, it used way too much electricity and we didnt want to take a chance with a freezer full of food. Went to Lowes and purchased an Electrolux (tag inside of freezer) but says Frigidaire on the outside. Of course, yesterday it died and ruined a full freezer. It just floors me that a freezer thats almost 45 years would still be working and the new freezer that is ** 2 years old took a crap - OF COURSE -- ITS OUT OF WARRANTY!!! WILL NEVER AGAIN EVEN WASTE MY TIME LOOKING AT ELECTROLUX/FRIGIDAIRE.Updated on 07/07/2017: Within a couple of days I received an email back from Electrolux. - blah blah blah -. Yes, they said they were concerned and asked for more information regarding the repair. Explained, repair person was coming Sat. - he came - found what was wrong, said he would order the part and come back to install it. I emailed Electrolux again & explained it was a control of some kind. Never did they let me know NOT to pay the repair person ---- well let me know if you know of a company that will be willing to fix an appliance and then WAIT for payment. After the repair was completed, I emailed back and gave the additional information, & asked where I could mail the invoice since we paid for the repair. HAVE NOT HEARD A WORD SINCE. I do understand no company will pay for any food that was ruined or labor.

ELECTROLUX SERVICE WARRANTY PROCESS IS LONG AND BROKEN: 5 WEEKS WITH A DRYER THAT HAS NEVER POWERED UP. Appalling service and approach to customer service. Electrolux service warranty process is long and Broken: 5 weeks with a dryer that never powered-up. Im now in possession of a dryer for approx. 5 weeks that has never powered-up. Its been 5 weeks of endless hours of phone calls and emails with Canadian Appliance Source, the retailer; Electrolux Warranty Dept; and Home Appliance Care Ottawa, authorized service technicians. Following the first warranty service call, the tech diagnosed the problem to be the motherboard related to power fluctuations in the dryer electrical outlet. The builders electrician confirmed the power readings were normal and within acceptable limits. A replacement board was ordered and installed. Guess what?! The dryer still did not power-up and tech remains convinced it is due to a power issue. I requested a second assessment of the power situation from the provincial (equivalent to a US state) power provider, and it was determined again that all was working as it should. This information was relayed to Electrolux, who now wants to schedule a third warranty service call, as a second opinion to its first 2 assessments. When asked why a second opinion was necessary given that more highly educated and experienced professionals have already determined that there are no issues with power supplied to the dryer, I was essentially told it was because Electrolux was more trusting of the assessment provided by their authorized service technician. ARE YOU KIDDING ME?! HOW DOES ANY OF THIS MAKE ANY SENSE? Does the CEO/PRESIDENT or any other member of Electroluxs senior management team have any idea of how customers are being handled? This is a waste of time by all the parties involved, and hugely inconvenient for me, the customer. Im presently drying my clothes on a $50 drying rack instead of the $800 dryer I purchased.WHERE IS CUSTOMER SERVICE IN ANY OF THIS? Common sense to this situation in not being applied by Electrolux. Why doesnt Electrolux retain its political capital and just admit the productive is defective. It will be a very, very sad day if Electrolux maintains its position of only accepting their authorized technicians assessment about the power situation. What a disgusting way to treat a customer who is in possession of product for almost 5 weeks that has never worked out-of-the-box.

I have had a new $950 dryer that the blower is out on. I have only had the machine for 2 months. They won’t replace the machine. After town ninths, the machine should be replaced and not worked on. If I had wanted a refurbished machine which this will be once they start replacing parts, I would have bought one and saved the money… NO help from Electrolux except parroting the warranty. DO NOT BUY ELECTROLUX! I bought my friend a GE set for half the price–worked just as well with NO problems.

French Door $3,000.00 JUNK. Short story... Purchased one, 13 service calls in one year. Almost had to sue to get a replacement. Second one lasted 2 years, ice maker lasted 6 months. Moral of the story!!! Horrible service, horrible product. Looks good works bad. Its a shame to make a nice fridge that is an ABSOLUTE PIECE OF CRAP. Never again with Electrolux we went commercial...

We have had our French door/freezer on the bottom refrigerator since January 2011. We started having issues with the ice maker. It stopped producing ice. We called the repair man. He came out, replaced a board and said that they were having issues with this particular fridge. Then, it still was not working. So he came out a third time and it still was not producing ice. He replaced valves. Now, we are noticing cracks developing in the ceiling near the back over the light. The plastic appears to be melting and opening up! I am worried it might cause a fire! Please contact me ASAP.

Refrigerator serial number 4A83408850. Not even 6 years old. For one week an alarm goes off and displays power fail. The alarm buzzes 3 to 5 times waking everyone up! Its nocturnal! Depriving us of our sleep! Electrolux said we need to replace the unit board which will Cost $130. Called for service from the place we purchased it and they cant come till Tuesday June 24. Electrolux said that eventually the refrigerator will stop working and I believe it because it is getting worse. Last night we got a new code display CE so we unplugged the fridge which helped reset it!

I purchased a house with Electrolux Icon appliances. In the first two months, the ice maker required four service calls to get working reliably; the microwave required one to the get door aligned so it would operate, and the dishwasher required two service calls. These were all paid for by Electrolux. After 18 months, the dishwasher is now giving the error 1 code, which appears to very problematic and difficult to diagnose/repair, and one burner on the stove smells like gas, even when it is on, rendering it unusable. At the prices that these appliances cost, one would expect them to run when new, and to last more than 18 months.

I wish I would have seen this site before purchasing what I thought was a good brand. All appliances were Whirlpool replacements which were over 10 years old. The Electrolux appliances havent made it three years without issues. Ice maker in the refrigerator stopped working. Dryer electrical panel, washer and dishwasher leaking, and microwave power unit went out. If you buy them, keep purchasing the extended warranty!

Our experience is very much in line with previous reviews from other people. We purchased a refrigerator for a tenants apartment in February. It broke in June and the run-around started. 5 on-site calls from technicians and the problem couldnt be solved. We meanwhile purchased another unit from a different manufacturer and Electrolux insist to send another technician. Never seen anything like this ever before (we probably purchased 50 or 60 refrigerators over the past years). The time wasted by us, the tenant, customer service staff and money for the technicians could have bought 5 top of the line appliances... Never again and I will take Electrolux to court. No way that we spend another minute to entertain another service call. We want our money back.

I bought a new Electrolux refrigerator from a high end appliance store in 2013. Some reviews indicated problems with the ice maker, but I was assured they were fixed. It has never worked properly and now the freezer has stopped working. The ice maker is frozen shut and is leaking inside the refrigerator. Recently the temperature was fluctuating and ran high. I lost some food due to spoilage. Based on the other reviewers it would be a waste of time and money to call for service. I am highly disgusted and will never buy another Electrolux product. That includes Frigidaire as Electrolux owns that company.

I have had FOUR refrigerators in Seven years! I bought the first one which was replaced by Electrolux followed by the same thing for a total of 3 times. Unfortunately this last time when the brand new replacement came, it worked for a few hours and then quit, leaving me with ruined food and no refrigerator at all for more than two weeks!! Yes, we have had Electrolux replace their poor quality French door refrigerator but it takes months of calls and repair people visits to come to that. Imagine doing this FOUR times in Seven Years. I am so over. I wake up every day and pray the brand new one is still running!!

We own a high end induction slide-in range that has failed twice, for the same reason, in 6 years. Whenever we have used the self-clean function the oven has remained locked (impossible to open or function). First failure was covered under warranty but the second, for the exact same failure, cost $600 to repair and Electrolux refused to absorb any of the cost. Technician indicated that this is a common failure...probably a design fault. Will never buy another Electrolux product again.

My husband and I purchased an Electrolux refrigerator from Lowes in March of 2017. In May of 2017 we moved into our new home that was just built. In August, 2017, I came home to water in my kitchen that was coming thru the ceiling of my finished basement. A repairman was sent out to replace a part. In September, 2017, I was standing at my kitchen sink and the water dispenser just came on. Thankfully I was home to shut off the water. The repairman asked me to videotape it the next time it happened to document it! Another part was ordered and replaced.About 10 days ago (October, 2018), I woke up early to get a glass of water and found myself standing in water and water again coming thru the basement ceiling. Lowes stated I was out of warranty and to contact Electrolux directly, which I did. This morning a 3rd repairman came out and again stated a part needed to be replaced. I requested Electrolux replace this obvious lemon of a refrigerator but they will not. They can only offer me an extended warranty thru March 2019. I have no confidence in this product. I will not be able to leave my house or go to bed any night for fear that this will happen a 4th time. How many times does this product have to ruin my home before it will be replaced? Do not buy model E123CS35KS4A if you value your home. Shame on Electrolux for not standing by their product.

We have already spent at least 20 hours following every Electrolux procedure to the letter, regardless of how inane the reasoning only to finally be denied a solution. It is the same story about the defective ice makers they designed and installed in thousands of refrigerators a few years back. Bottom line - We would pay for parts but since the ice maker cant be fixed there is nothing we can do for you. Yes we bought $6000 worth of Electrolux products when remodeled our kitchen and they made a defective product but its on us. Thank you very much. They said they dont care about negative Internet reviews because only unhappy people post - not happy ones. Brilliant! So, we vote with our wallet and words. Never buy an Electrolux or any brand by that company and tell as many people as possible. So, when they hire a consultant to find out why the stock is down maybe they will discover these communications and determine that it does matter to try to protect rational consumer relationships.

We got all Electrolux appliances for our new house. First the washer door came broken so it wouldnt close. They almost refused to fix it because I called them 2 months after it was delivered. We moved in after 3 months of closing the house because our appliances took so long to come and they all came on different days and then installing them took time. Anyway they fixed the door and then it started leaking causing water damaged down to the main floor. This was within 1 year.The stoves motherboard is not working anymore so we cant make use of the oven. The stove top is gas so at least that works. This happened within a year as well but we called one day after the 1 yr warranty expired so of course they wont fix it. Now 2 yrs later the otr is not working. Theres no power in it. Dont know what happened. Basically, dont buy electrolux!

Refrigerator less than 30 days olds. Gear bar in freezer keeps falling off, therefore must remove to allow freezer door to close. This causes drawer to be unbalanced, noisy and wobbly. Called company for replacement. Told my option was repair only. Purchased from hhgregg in Bowling Green KY.

We purchased all new Electrolux appliances for our kitchen 2 1/2 years ago. Every appliance has been repaired since purchase, one replaced and two appliances are now on their 3rd or 4th repair (these are major repairs not minor). Electrolux has been making exceptions and paying for the repairs after hours spent documenting repeated problems and pleading with them to make good on their faulty products. Our range was rebuilt last week and tonight our dishwasher broke again, same computer panel as the last 3 times.I called Electrolux again, asked for assistance and they said Id have to call back tomorrow and speak with a supervisor, when I asked if a supervisor could please call me after they review our file they hung up on me... I couldnt believe it. I went on their website to contact them and their contact form is also down, the same experience each and every time Ive tried to contact them via email. This is the absolute worse experience weve ever come across.

I spent around $2000 for what I thought was a top of the line Electrolux washer and dryer from Home Depot. After use for a couple of weeks the dryer started leaking water from the steam valve. I would dry my clothes only to find a pool of water in the dryer and wet clothes. I called Home Depot and they told me to call Electrolux. Electrolux sent a service person and they did nothing to fix the problem. The person blamed the installer stating it was an installation issue. I spent hours on the phone, holding, getting transferred and hung up on with Home Depot and the Install company. After another two weeks the installer came back to check the install. At this point the water was leaking from the dryer back to the floor pan and water was collecting in large amounts on the floor plan. The installer found no issues and showed me where the water was coming from the back of the dryer. Back to the phones again with Electrolux. Another week and the service company came back. They replaced the steam valve and said it was likely not closing. Afterwards I used the dryer again and the water was not leaking but the dryer made a rattling noise and it was getting hot to touch on outer sides of the machine. I called Electrolux and told them I was not comfortable using the dryer. This was supposed to be a brand new top of the line machine and was causing me nothing but issues, time off from work and countless hours on the phone. The Electrolux representative said I may be eligible for a replacement and that they would put in the request and I would hear back in 48 business hours. This was on a Tuesday and by Friday I still hadnt heard back. I called Electrolux again and spoke to two different representatives; the first one said there was no update and I had to just wait. When I asked to speak to a supervisor she transfer me to a customer survey and hung up on me. The second representative said the first person did not file the request correctly and that they would put in the request again and I would need to wait another 48 business hours. Again no response within 48 hours from Electrolux. I am exhausted in dealing with this company, their poor product and customer service. If I had the option I would just return it all and get another brand. What are my rights as a consumer?

This has been the worst product ever to purchase. I bought a Frigidaire Gallery Series refrigerator back in May of 2016 and had problems ever since. It was the refrigerator on top with two doors and a freezer at the bottom. Had I known that these appliances were only going to last 5 to 7 years tops, I would not have purchased such a flawed product. That is the life expectancy of these products and people dont usually know that. I have had 7 repair people come and take a look at it and they say it cant be fixed and not working at all. It wont get cold or make ice and it has been down for 6 weeks. So dont purchase this product.

Purchased Electrolux washer/dryer from Home Depot late 2017 (product received in Nov. 2017). Issues started soon after purchase with the dryer, it was clogging with lint in the blower motor. Not even sure how this was happening, since these are lint making machines. Service came out and had no options on how to prevent this from occurring. Again other than to contact servicing and have them clean it out. Basically they take the machine apart to do this, not a job for ordinary folk.After speaking with Electrolux, and informing them of this continuing issue. Their response is to continue calling for warranty/servicing. The big question was what if this issue persists beyond the one year manufacturing warranty, Electrolux response... “purchase extended warranty”. Are you kidding me!!! That’s when I contacted Home Depot head office. Their response to this issue was much of the same. I can’t believe either one of these entities could live up to their product (Electrolux) or service (Home Depot). This issue should resolved by a replacement or a full refund.Things to keep in mind, these service requests take up time during working hours cause warranty company doesn’t work after hours or weekends. So we have to take time off work each and every time a service is requested. Other option is to cut my losses and dump these machine and buy new ones. Even after a year of ownership. Extremely disappointed with both Electrolux and Home Depot Canada.

We purchased a top of the line Electrolux gas range in January. Our intention was to have it installed at our cottage in May, (which we did do with a licensed service company). Since it was installed we have had problems with the double burner. It turns on with a small explosion and when it does light, it does not have flame all around the burner. The service man attempted to repair the problem but gave up and told us to contact Electrolux to have one of their warranty approved service companies to look at this range. I called Electrolux and received the names of three service companies. One only worked on electric ranges, one stopped doing warranty work the week previous, and the other one refused to travel to my location as we live out of the town limits.When I called Electrolux back, they advised me to find a service man that would work on our unit and have them complete the repairs and send them a copy of the bill and they would then forward a cheque to cover all of the repairs costs. I contacted my original service man and he agreed to take another look at the problem. Which he did. He ascertained that there is a manufacturing defect with that burner. I have now been on the phone for 35 minutes listening to the message of how important my call is to them. My impression so far? They may stand behind their product, but only to wave goodbye as it leaves the factory. This is the last Electrolux appliance I will EVER buy!

We bought an Electrolux washing machine, front loader, almost a year ago. It started leaking 11 months into our ownership. Three calls later to Electrolux, we now have had multiple parts replaced and even the motor replaced. Now the technician is telling us that he has to again replace the same part he replaced a month ago. Its complete garbage! A total lemon! Never buy!!

Bought $12k worth of kitchen appliances from Electrolux less than 2 years ago. The stoves control board died. Never could get the ice machine to work so just disconnected the water to avoid this Electrolux customer service nightmare. From the first wash, the dishwasher does not drain completely so I’m constantly bailing out water. DO NOT BUY ELECTROLUX!!!

3 calls, 2 separate trips to fix our Frigidaire dishwasher which Electrolux does the installs for on new homes. 3 times the dishwasher has flooded our kitchen floor and all we get a substandard fixes and trite customer service. The home builder said after three times they are supposed to replace the appliance and Electrolux does not want to do that. They only want to send someone out to fix again. Electrolux is only in the business of warrantying and not resolving issues. Dont give them the time of day. Save your breath even if the warranty service is free and go buy a new unit from Lowes or Home Depot.

In Oct. of 2009, I redid my kitchen and UNFORTUNATELY purchased my refrigerator ($2899.00), wall oven (no major issues), microwave (never worked correctly from day one) and dishwasher ($1200.00) at one time and thought that going w/ Electrolux for all four was the way to go. I had purchased the fridge and dishwasher along w/ a 4-yr. extended warranty for both. I have never in my life dealt with shoddier made appliances and a company that has NO clue how to manufacture ANYTHING but vacuums. The fridge had SIX service calls for a defective ice maker that could NEVER be fixed. It wasnt until our service tech (who by now was like family) called Electrolux directly and got us a refund for the purchase price of a 4 yr. old fridge. Last week, the dishwasher decided to leak water out from underneath it. It too had 4 service calls on it and has NEVER done a decent job of cleaning the dishes. Now that the warranty is up, the dishwasher is being replaced w/ a Bosch unit that was $400.00 less than the Electrolux and comes w/ a BETTER warranty and the backing of a company who knows what the hell theyre doing. I CANNOT STRESS IT ENOUGH -- STAY THE HELL AWAY FROM ANYTHING ELECTROLUX!!! Even w/ extended service plans, they are nothing but stainless steel BOAT ANCHORS!!!!!!

I wanted a plain basic stainless fridge but a friend was getting rid of this Electrolux so I bought it. The red high temp light is on continuously, the woman at customer service, who was very nice, told me to turn breaker off to hard reset it. Now I have the power failure light on also! Especially now after reading all this feedback, I wish I would have settled on the Whirlpool I originally intended to buy.

We purchased an Electrolux dishwasher and refrigerator - upgrading our current appliances after a remodel. These are the first and last Electrolux items I will ever purchase. The dishwasher had continuous problems with leaking. I had numerous repair companies come out and try to repair the problem - until they told me that the only thing they could do was take the unit to their warehouse, put it up higher and see if they could possibly find the leak - no guarantee. Every technician told me that Electrolux brands are one of the worst to work on. So we got rid of the dishwasher and replaced with another brand.Now it is the refrigerator. I got an EF error code on my display and after unplugging and plugging back in the fridge as the customer service rep at Electrolux instructed me to do, the whole fridge and freezer stopped cooling. This is not the first time I have had to empty my entire fridge and freezer. If you are considering buying Electrolux, read some of the reviews on this thread. They are overpriced and poor quality appliances.

Purchased 1st refrig in 2011. Problems with ice maker, replaced with new one, making ice but it switches to water mode and shoots water all over the floor. Cant fix. So now I am waiting for them to send me my 3rd refrig. I hope it comes soon before my wood kitchen floor buckles from all the water that leaks out plus water is leaking inside the unit. The back of the refrig is oil canned, I can hear water dripping 24/7. My previous cheap brand refrig I had for 18 years never 1 problem. I hope this new one is the keeper.

We bought dishwasher and in first 30 days we had Error Code 11 pop up and dishwasher wouldnt start. We bought from Nebraska Furniture Mart and they sent a gentleman out to look at it. He stated it wasnt draining properly and the hose needed to be higher. Less than a year later, just after warranty ran out, it did it again. Electrolux then stated we had to pay for repairs. We had tech come out and charge us for call and stated it could be two parts, the control board or drain valve. We replaced both and it still didnt work. After spending over $1000.00 on this dishwasher and several hundreds of dollars later, we are trashing it and buying a different brand. NEVER buy this product. They dont stand behind them and paying that much for a dishwasher that only lasted 1 year is ridiculous!

Bought an Electrolux because we wanted a great product. $2500 later we have a great looking fridge that has more issues than an old used car. Electrolux has no customer service that is helpful. I’ve spoke with “managers” and wrote letters. Still nothing but frustration. Every time I call they find a reason why they can’t help me. Came with a 10 year warranty they won’t honor!! We’ve sent our info to them multiple times per their request and still no help. They have told me to stop putting negative comments on their FB. I told them honor my warranty and I will stop. NEVER AGAIN WILL WE WASTE MONEY ON ANY ELECTROLUX PRODUCT!!!

My 15 year old machine packed up just before Christmas. Given that my sons family of 5 were to stay with me for 2 weeks of the holidays, I decided to buy a new machine rather than have the old one fixed. Nowadays its difficult to check machines out in showrooms, so looking online, I ordered an Electrolux front loader from Home Depot. Free installation and theyd remove the old machine at no cost. Great. Id get it taken care of before the family arrived.The machine worked for the first couple of times, but after a few days, stopped spinning. By this time, Home Depot had washed their hands of me because it was beyond their 48 hour return policy. I contacted Electrolux to request either a new machine, or my money back. They insisted on sending out a technician, who, called the support department to be informed the office was closed for the holidays.I contacted Electrolux again who said theyd send out another technician. I explained that I didnt want a 2 week old machine repaired, I either wanted a new one or my money back. Of course, this wont happen and I have to have another technician review the machine. I have now been waiting for this to happen, and calls to the support department go unanswered.In the meantime, I am becoming very familiar with my local laundromat, and so far have spent at least $100 on using their machines. Now my family has left, I have 6 lots of bedding waiting to be laundered. I cannot believe Im in this situation. I dont know where to turn to next. I think I have been treated despicably and dont feel very good about it.

I purchased an Electrolux refrigerator 6 years ago and have already had the ice maker serviced four times. The most recent estimate was $400 to replace a water valve and an ice maker repair kit. The ice maker is clearly poorly designed and extremely expensive to repair. I would not recommend this appliance and will not purchase Electrolux again.

2 years ago we received an Electrolux french door refrigerator as a replacement for the same refrigerator that lasted one year. The ice maker stopped working at 1.5 years and now it wont stay cold. The master repair technician concluded the whole thing is beyond repair. We have now been without a refrigerator for almost 3 weeks as Electrolux tries to determine how and when to replace it. Very dissatisfied with the durability of this $3500 product and the customer service is slow and unresponsive. They keep assuring me that it is moving forward and seem satisfied with their response. I would not recommend spending any money with this company.

We purchased an Electrolux washer (and dryer) - our first Electrolux brand of major appliance. We are normally careful to read reviews and check the brand out. All the reviews regarding the product features and benefits were strong. Never having had a problem with all laundry appliances we have purchased over the last 20 years or so, we failed to check the feedback on quality and service. Did check with friends and family with Electrolux laundry appliances - and they had performance concerns but did not have any service issues. Within the first 9 months, the washer developed a bottom leak (which I now see is a common problem). We are not high volume users, doing about 4 to 6 loads every month. Upon calling Electrolux, it seems that the authorized service agent in my area (the greater Boston area) can only come out 2 weeks from the day I called. Since this is the only way I can have my appliance repaired and the cost covered under the manufacturers warranty, I accepted the appointment. I think that it is reasonable to expect a problem free first year (or longer for an appliance that costs as much), as has been our experience over the last 20+ years. And, if it seems that this is a common issue, and likely a manufacturing defect. In my view, the manufacturer should stand behind their reputation and provide extended warranty coverage to address known manufacturing defects while fixing the issue in their design and production. If this were a car, I am quite sure there would be a recall to fix the problem at no cost to the owner. Fortunately, the damage caused by the water leaking is not major in our case. Nonetheless, it is not usable as it is for an extended period. So, families who may have the washer installed where there is potential for water leakage damage or who cannot function without a washer for a couple of weeks (or more), or who may not want to incur the additional maintenance costs - may wish to exclude this brand from their consideration.

After installing the fridge in my newly built home, it leaked and ruined a portion of my new hardwood floor. After seven months of jumping through numerous hoops to provide documentation, receipts, photos, statements etc, they refused to take ownership or reimburse the $2,000.00 in repairs. I sent several letters, emails and left phone messages with customer service while waiting for their response and no one ever got back to me. This is, without a doubt, the worst customer service I have ever experienced and I will never purchase another Electrolux product. My son is building a house and he is steering clear of this company as well.

I bought an Electrolux washer three years ago. Nothing but problems. It has been down FOUR times. Last couple had water on my floor an inch deep. Two of us, hardly used. Electrolux could care less. Spoke with four reps and the best they could do was tell me get an extended warranty. I had one last year and it took 2 weeks for them to fix it, a 10 minute job. PLEASE- never buy Electrolux products; they do not service their products and they are lemons.

Have Electrolux washer and dryer with pedestal for each washer wont spin and wont remove water. I cant get Lowes to help. Paid over $3,000 for both. I have problems with lint screen. It is so fine that I got to take outside and blow out with air compressor. Someone needs to go after Lowes/Electrolux. We need help.

We purchased this model (EI23BC35KS4) about 8 months ago and have had no issues with it. I think that unfortunately many of the other reviews here are referring to older models. This particular model has LED lighting, which I assume must have solved the issue of the incandescent bulbs 'blistering' the plastic because ours doesn't seem to have that problem. I also think the design of the upper ice machine has been improved because ours works just fine. However a few seconds after you dispense ice, there is a flap that must close to keep the ice maker cool, and if you open the door too soon the machine will beep until you close the door and the flap can shut. It is a very minor annoyance. Overall we are very happy with our purchase and would recommend this fridge, and would also recommend that people stop expressing their hatred of other models through reviews of this model!

I called your 1-800-265-8352 number because the dryer I just purchased on December 20, 2021 and tried using for the first time yesterday (there was a delay in using the machines because a plumber was required to hook up the washing machine due to where the drain is in our house) and I discovered that there is no heat in the dryer and its not drying my clothes. I called Canadian Appliance store where I purchased the washer/dryer and they told me to call the number I mentioned. I called, waited 20+ minutes to talk to someone and when they answered there was so much static on the line it was difficult to hear. I have been on the phone for over 2 hours today. I have given the serial number, my name and address multiple times.At first the representative told me it was no longer under warranty, now hes trying to create an account and has given me an account number. Needless to say, this is extremely disappointing customer service. Apparently, a technician will be calling me tomorrow to arrange a time to come, however, given the questionable service so far and extremely poor audible quality I have no confidence that I will actually hear from someone. I tried emailing Electrolux.ca but my email was denied?! There does not seem to be a way of communicating with anyone from customer service. I tried calling again to verify an account had been created and that someone would be calling me tomorrow and that person disconnected the call. I tried calling again to verify and all 3 times it was almost impossible to hear the person on the line because of static and echo. My experience is not good. What are you willing to do to save rectify this?

The Electrolux double ovens were very expensive and have been nothing but problems... erratic temperatures and locked racks first. I have had over 6 service calls in less than 18 months of ownership. Now the floor of the oven is chipping off in a circle with what looks like glass shards. I am afraid to use this over for fear of getting shards in our food. SAVE YOUR MONEY!!!

We ordered an Electrolux dishwasher from Lowes. We waited three weeks for it to arrive. The installer turned it on and it flooded water onto our wood floor. Installer stated that a new one would have to be reordered. One month later, a second Electrolux was delivered--same thing. We asked for it to be removed and our credit card credited immediately. Installer stated this is the fourth Electrolux this week with this problem, yet they keep selling them.

I own an Electrolux ICON, high-end Counter Depth refrigerator. The Ice Maker has NEVER worked properly. The fan keeps making noise and freezing up, and the ice maker refuses to fill. Ive checked every possible problem it could be, from water pressure to filter replacement and more. Something as simple as an Ice Maker / Dispenser should just work. Theyve been making ice makers for refrigerators for a long time. Its not rocket science. And, why is Electrolux able to simply ignore this problem without making it right for the customer(s), thousands of them unhappy and likely never to purchase another one again, due to horrible customer service and company unwillingness to fix the problem.

Safety alert! Purchased this dryer from Sears in December 2017, and have experienced lint clogging problems in the fan assembly since then. Spoke with Rita ** at corporate, November 20, 2018, at 12:30 p.m. central standard time. She first asked what she could do to and I told her to pay for the parts I ordered or replace the dryer. I reviewed my original email message to her (Rita **) as she appeared to not have read it thoroughly. She stated that my installing the filter assembly lint clamshell (530451374) and the grill assembly lint with moisture sensor (5304515376) would void my manufacturers warranty. Even though the parts are newer models (for EFME627U) released after discontinuing my dryer model and would work by using longer mounting screws and transferring the original moisture sensor wire assembly, Electrolux would dismiss the unit and no longer honor the warranty. I stated that the engineers would be very happy to learn about the problem and the repair to correct using the newer design parts. I also asked Rita if she would like grandmothers or other elderly people to have to deal with the felt producing lint buildup in the fan assembly. I expressed concern regarding the high number of bad reviews of this dryer because of the lint problem. Rita promptly tried to tell me that the majority of the Internet reviews are negative at which point I cut her off and explained that I understand how the Internet works as I am an IT professional. People typically post detailed negative reviews when extremely frustrated or disappointed. Rita said something about posting good reviews and I told her that I do not post reviews for every service and item that delivers as expected. It is only the problems that need to be shared or those services or items that deliver in a much better than expected manner. Rita stated a minimum of three times that it was at my discretion to post negative reviews - even when I explained that they would be detailed. With all that said, are you certain that this direction is the one endorsed by Electrolux corporate? It is a great disappointment to me and I will need to spend more time to release the reviews as I do NOT want elderly people or others (think of your family and friends) to purchase such a problematic dryer. This dryer is the FIRST to exhibit these problems - even with washing and drying laundry containing MORE fur and lint with my previously owned, other branded, units. In all cases I am a fanatic about cleaning the lint screen and in the situation of the current Electrolux, stopping the cycle midway to perform an additional cleaning if I am drying whites (cotton based). Note that I also sent email messages to Alan Shaw and Jonas Samuelson receiving NO response or bounce messages (their email addresses are good). Will never purchase Electrolux products again.

Update on 01/14/2019: Because we were provided with an additional year parts and labor by Electrolux, a service person came in today, January 14, and replaced the door seal. Within one hour the new door seal was leaking again. Being extremely frustrated with Electrolux and the continued issue with their washer I phoned their customer service, again, and asked to speak to a supervisor/manager. I was informed they have no program to allow for each to return their defective washer, I will have to talk to the dealer (Recker & Boerger). I informed the supervisor I did not accept her response and wanted to talk to her manager. I was informed the manager would contact me in 1-2 days. I’m furious about their defective product and the manager won’t talk to me... I have to wait. Great customer service. Out of sheer frustration I called Recker & Boerger, talk to a store manager who told me they “chose” not to take back products that have been in a home over 30 days... My advice... Stay away from any Electrolux products and Recker & Boerger in the Cincinnati area. Both have no concept of how to provide customer service. Amazing.Original: In July, 2017 my wife and I allowed a salesperson to talk us into a front loading Electrolux washer, we had always had top loaders. Also bought matching dryer and the risers for each. Nothing but trouble with both, numerous service calls on washer and dryer. The washer is loud, sometimes much awful noises, doesn’t fill immediately while making those noises, but the most recent “joy in owning an Electrolux” is the door is leaking. The door seal was replaced approximately 6-8 months ago and we just started noticing streams of water running down the front of the washer. And, because we have it on a riser, water runs into the drawer on the riser. I’ll be calling Electrolux on Monday, we’ll have another service call, might get repaired properly, and wait for the next surprise. If you live in the Cincinnati area, stay away from Recker & Boerger. Once they make a delivery...you’re on your own, talk to Electrolux. So much for customer satisfaction. Best advice I can give is stay away from Electrolux!

We have had an Electrolux dishwasher for two years. It worked great until last week and started leaking. I called Electrolux and they stated it was not under warranty, which I knew, and they could send out a repairman. There would be an $89.95 upfront charge which would go against the labor. It was a minor repair on the drain line that took about 10 minutes. However, I had to pay another $87.02 for labor and parts. The $89.95, according to the technician, was a trip charge only. That was not how it was represented by customer service. I called back and talked to a manager that said maybe the rep I had talked to had stated it incorrectly, duh, and that they would educate them to be more specific. It was an intentional misrepresentation in my opinion and they should have know better. I could have called a local company and gotten it done much cheaper.

Refrigerator Model # EI23CS55GSI Side by Side w/ indoor ice and water manufactured June 2008, installed in 2009, malfunctioning since 2012! Absolutely the WORSE appliance purchase ever. Electronic control panel went out once while in warranty, replaced, 14 months later breaks again, now it doesnt even work, all I get is a readout of C for the freezer and CE for refrigerator. Still makes ice, but no water dispensing, lights work rarely, no way to manually regulate temperatures, all the drawer slider mechanisms - which were made out of very cheap plastic parts have come undone, or just broke. Called an appliance repair company and cost of new control panel is nearly $1000.00 --- absolutely ridiculous!!! This thing has had issues since first installed. Microwave works but LED readout/clock/light do not work at all. All control panel buttons on dishwasher have faded and are coming loose, and this is all in a condo I use about 3 times per week only and I am just one person. So far, (knock on wood) the gas range has worked properly. Electrolux has horrible customer service, factory authorized techs hate these products and readily admit they would never purchase them for their families, nor recommend them. DO NOT WASTE YOUR MONEY WITH ELECTROLUX/ELECTROLUX ICON PRODUCTS!!!

I purchased the Electrolux 32 Built in Freezer and Fridge in June 2016... after remodeling my kitchen and buying all new appliances. I decided to spend a little more for the built in freezer/fridge... what a big mistake... HUGE!! After 3 weeks, my Built in Freezer quit working. I contacted Electrolux and they sent a technician out 5 days later. The technician told us he would contact Electrolux.After waiting over almost two weeks the repairman came back out with what he thought was a fix. Unfortunately, for us, it caused the freezer to climb temperatures that were worse than before. We called Electrolux again, and they sent the same company back out to do the repair. Once again... that did not work. Once again, I contacted Electrolux. They sent out the repairman again, it was fixed by the technician who said, Im pretty sure this fixed it. Sadly, it failed again.So once again, I called. It was fixed again and worked for almost 2 months... only to find that again, I had soft ice cream and meats. Once again, I call and I am not happy. After all this and being told over and over (as I now find this seems typical for their customer service) is the repairman must deem the repair unrepairable in order for them to replace the appliance. Once I finally had another technician to my home, he indeed said that the repair was deemed unrepairable, and told Electrolux the same.Once I called Electrolux back and told them this, they said even though he deemed it unrepairable, our IT guy did not, so we are requiring him to repair it. So once again, I have gotten the run around from Electrolux. They came and repaired it now 5 times. (I called them today so it will be 6.) I have lost frozen goods, twice and now... I will end up losing frozen foods again... because its currently not working. My freezer is now only 3 months old. This is unbelievable to me. I based my decision on what my appliance company said about their refrigerator/freezer and sadly, I am hugely disappointed. I have never, ever had an experience this awful. As a matter of fact, I have never, ever written a complaint. Unfortunately, I had to write my experience to make sure the next buyer was savvy enough to find these reviews helpful with their next decision. I will never ever buy a product that has the name Electrolux on it after this experience.

This is the frig from hell! We bought the frig a little over a year ago at the 6 month mark. It started releasing water and ice whenever it wanted... unloading the whole containers worth of ice came crashing down and then water! That happened 3 times before a service guy could get out to FIX it! Then 3 months later it did it again. This time I was able to reset it and it worked for another 3 more months.At this point it just did ice and I called for service again and they sent someone else out who replaced another computer board. It’s worked for a month and today it dispensed probably 5-10 gallons of water at 4 different times between 5 and 7:30 AM and I turned off the water to the frig and dried everything up called customer service who denied replacement because our frig is out of warranty! (by one month) but the customer service with Electrolux said they will still send someone out to look at it and fix. So unless you want to redo the floors in your kitchen and have a service coming to your house every other month this is NOT the frig of choice.

I bought the top of the line appliances by Electrolux for my kitchen. The really pretty one Kelly Rippa advertises. The designers did an excellent job. Love the design and functionality of the dishwasher, fridge and stove. Sadly, the designers were wonderful, but the engineers were terrible. Dishwasher - leaves chalky residue on everything and gets error codes 11 and 1 all the time and has had several repairs that took FOREVER. Stove - needed a new board after only a few weeks. Fridge - has error code EF for evaporator fan. Ice Maker - lets just say that if they had tried to make a more terrible ice maker that it would not be possible. It cannot keep up with a family of 4 without running out. You put it on cube and it crushes the ice. I hate it. These appliances are only 6 years old and I paid a fortune for them. What a shame that something designed so well is engineered so badly. I will NEVER buy anything Electrolux again!!!

From date purchased, microwave turntable will not turn off when need to bake with 9x13 dish or round pan larger than turntable. There is a button for this to happen. Electrolux now says after 3 repair trips that the unit works the way its supposed to. Says the turntable is not supposed to turn off for convec. They will not discuss replacing it with a model that the turntable turns off. In other words, Im screwed! I will never buy another Electrolux item again.

My husband and I purchased our Electrolux fridge last November 2014. We chose it because it has a fairly reasonable price compared to other competitors like Samsung and LG. It was our first time trying out this brand and we were not disappointed. Our fridge is almost 2 years old now and it did not give us any headache. It's very spacious and cools greatly. There were also ice trays included in the fridge so that's a plus. It's also very easy to clean and it has a very sleek design! Would recommend to others for sure!

I purchased Electrolux dishwasher and refrigerator in 2010. We have had nothing but problems. We took out a warranty plan (THANK GOD). Our refrigerator did not make ice, and after 4 visits was replaced in 2013. The new refrigerator makes ice but all in the wrong places. We have had repair come out 4 times now to fix it (it should have been replaced, but due to the 1 year warranty with Electrolux, warranty company is stating that this is only the 3rd visit and they will attempt to try and fix the problem they couldnt fix the 1st 3 times. Repairman stated that in order to fix our Refrigerator we would need to thaw it for 21 hours before he can repair (think of all the circuits rusting). Dishwasher has had 3 motor replacements since 2010. I renewed another warranty plan as the motor goes out every year. We are totally disgusted with our Electrolux products.

This microwave was not cheap and yet it broke way too soon, just over 2 years of use. I bought a small countertop microwave to use in its place as I havent had the $ to replace and it was not under warranty anymore. I will not buy this brand anymore.

Great features we are learning to use. Looks great too!

Im from Malaysia and am a user of Electrolux Washing Machine and dryer. Im very happy with both the machines until I encounter problem with my Dryer. It was making a loud sound and I quickly called Electrolux dealer AB First Trading in Shah Alam. The technician came and inspected my dryer. It took him merely 2 minutes of inspection and he told me that the motor is faulty and needed to change the entire motor system. On top of that, he told some belts are balding and needed to change as well. It will cost around RM800-RM1000 to have it changed. I was shocked. I didnt trust him so I asked another technician (not Electrolux dealer) to inspect my dryer. He opened the machine, and showed me a pile of dusts. After removing the pile of dusts, the loud sound disappeared! I was utterly shocked that the problem was only removal of dusts; not drum faulty, not motor, not belt! I felt cheated by AB First Trading but also relieved that I did not engage their service. However, Their sales staff kept harassing me and easily called me 20 times a day (at least) to ask for their labour charges. I was so mad as they cheated on me first and I refused to pay the labour charges. After all, the AB First Trading technician did not even open up the machine. he was just here listening to the sound. I wish Electrolux headquarter can do something about this as the experience are tormenting and the harassment is getting worse. My shop is a place doing business and I really hope the harassment can stop.

The washer started squeaking while spinning after 2 months of utilization. Called customer support and firstly they asked me if I unplugged the washer (not sure what is the connection between the 2, but ok..). Then they said that I have to pay for the service and when I told them that the appliance is in warranty they said that I have to pay to unstack the dryer (which is on top of the washer) at least (!). Be prepared to pay $135 with tax. :( They booked a service provider that was not covering my area, so I had to call again and when I told the customer support about this, he pretended he cant hear me and hung up on me. So I had to call again. I am very frustrated with the customer service as well as with the payment I have to make even if the appliance is in warranty. I will never buy Electrolux and would never recommend it to anyone. An appliance that starts making that noise after 2 months of use is not a good appliance!

I was replacing all of my appliances so one by one I went to store and said I want the best and they always told me Electrolux! The sweeper handle broke the first week I had it! They did send me a new one, but the suction for the hose is the worst I ever had! I had to get my Kirby back out! The gas stove a digital light burned out on clock after about a year! The dishwasher is broke and has been for a year or so, it only lasted about a year also and it never did do a good job!The microwave makes a terrible noise if you try to use the oven part! It scares me so bad I wont use it and I only tried it once! I must say though, I do like all of the different setting it has! The microwave and stove have a confection oven in them! I own rental properties and have bought a lot of appliances and I must say, I had a lot better luck out of a lot cheaper ones! So I will never buy Electrolux again! I was very disappointed! Im glad I didnt buy a refrigerator!!

Our front load Electrolux washer that is 7 years old gave us an error code of E53. Called Electrolux and was told it was the motor control. Ordered the part and still didnt work. Talked to Electrolux again and was told we needed the main control board too. Ordered that part as well. Got it and now the washer locked the washer door and still doesnt do anything but power up and power down. Called Electrolux to see if they would either refund the parts back to us if we sent them back OR send new parts as it seems one may be faulty. They told me they couldnt refund parts nor send new replacement ones as we were not a certified installer. We were never informed that when we ordered the parts. They wont stand behind their parts or issue a refund. All they want to do is send a technician. There are only 2 parts for the electronics that can be replaced. It isnt rocket science and not a hard thing to install. I rebuild computers. It is crazy they wont stand behind their product or send replacement parts or refund. Now we are out $350 and have to break the door to get the clothes out of the washer since the door wont unlock and STILL go buy another washer. BAD SERVICE. BAD PARTS. BAD COMPANY.

Purchased second most expensive dryer from Electrolux’s assortment. Less than 10 months the dryer started making a terrible sound. A technician came out twice unable to fix. Essentially requiring to replace all internal parts. Electrolux customer service department is filled with incompetent individuals that do not understand the meaning of customer service. Each person I spoke with, were not solution oriented or the slightest bit empathetic to the issue(s) at hand. I emailed the head of appliances in North America (Alan Shaw) in hopes he could have an individual or team to assist with the issue. I was contacted by a horrendously rude woman (Rita **) who was curt and not once apologized for the inconvenience. She offered a 20% discount on an extended warranty. Since then I emailed the CEO of all Electrolux worldwide and have very little confidence he or anyone else in company will be accommodating or offer any resemblance of customer service. DO NOT BUY ELECTROLUX PRODUCTS.

After four months the refrigerator broke. They made me wait two weeks before even offering a loan fridge. I had to call them and spend hours on the phone to come up with any solution (other than not having a fridge). They asked me to go without a fridge for four months because the part they needed was on back order. Bad products + bad service = really really bad company.

I dont recommend Electrolux appliances. Cant reach anyone at Electrolux. Dealer (Ferguson) not helpful. No washer now for a month after spending $900 on repairs. Tech said not repairable due to circuit boards.

Love love love my stove and oven. Would buy again and again. No sticking on glass top and oven bakes and cleans like a dream. Best oven and stove I have ever owned and worth every penny vs glass top stove.

We purchased a Frigidaire side by side less than 2 years ago. Yes, I understand it is out of warranty, but when it caught on fire this weekend at 10 at night, I called a repairman to come look at it. Our model is FFHS2611LB4. We were informed that the water line was not sealed correctly at the factory. Also, the access hole is directly over the relay overload. I spent over $200 for the repair which is not much considering what could have happened if we were not home. Just got off the phone with customer service and of course they will not do anything. Was offering to give us 1/2 off on parts. That doesnt really help when it has already been fixed. I will not buy this brand again. Faulty merchandise and poor customer relations.

UPDATE: the company finally sent me the replacement gasket and the washing machine was repaired.

I bought my Electrolux wall oven model CPEB30S9DC2 in early 2007 and it has worked without incident until Jan 16 2015. That evening we were cooking and lucky we were not out of our house and only in another room when we heard the sound of electrical short coming from the kitchen. Smoke was coming from the wall oven and thought that, an element was burning out due to its approximately 7.5 years of service. Pushing the OFF button on the face did nothing and sparks smoke and a burning plastic smell was filling the room. Went directly to the power supply and turned off the circuit breaker. Being in the manufacturing business of electric steam generating appliances for over 35 years, I investigated the construction of the printed circuit board that had caught fire in the wall oven. I was surprised to discover that there was no fused protection on this internal device. This lack of conscience in the design would have in the worst case scenario allowed a fire to start in the appliance that may have transferred to the surrounding cabinetry. Lucky for us, we had the power supply disconnected within 1 minute of the short circuit and the only damage was smoke and fumes, which we can still smell in our kitchen even after removing the wall oven, cleaning the smoke soot from the cabinetry and airing out the kitchen for 24 hours. Thought I was buying a quality product when I purchased this appliance but after reading about so many different appliance recalls on the internet, I want to take my next purchase apart and study the construction before installing in my home. There are too many horror stories out there about families that have lost so much due to appliance fires. I do not understand how this design could hold a CSA mark and have been passed for certification. My next letter is to CSA. Am I the only wall oven that has a printed circuit board that has melted and caught fire. Consumer beware!!

Refrigerator less than 10 years old. Have replaced icemaker 3 times and still not working. Repairman says very difficult to get parts. Laredo Appliance repair waiting 4 months for an Icemaker part. Now freezer stopped working. Bad bad product. Purchasing ice every week. Expensive.

Purchased high end (what a joke) Electrolux appliances. Turned out to be thinly disguised Frigidaire appliances. What a mistake. Fridge ice maker kept failing. Service guy told me Electrolux would send him out 3-5 times then would replace the fridge believe it was 4 times, but even then it took a couple of hours discussing the issue with Frigidaire warranty department. They tried to pull the its out of warranty excuse because it was just over a year. The new fridge has a different ice maker but still periodically must be defrosted and the milk self broke. The microwave needed a new display board, then 6 months later shorted out because it had been improperly painted which allowed it to arc. Even though it was out of warranty by about 6 months they finally agree to replace, but not install a new unit. The plastic impeller on the dishwasher failed. The service tech advised me to wash the dishes before putting them in the dishwasher. The stove has failed and needed a $600 controlled board. It has now failed again. Junk.

BUYER BEWARE!!! When my boyfriend and I bought our house, we purchased an Electrolux washer and dryer set. Since we purchased them, the washer has leaked into the drawer randomly and the dryer has burned our clothes multiple times. They have replaced the back grate 3 times already and it keeps turning black and burning our clothes. Now it’s been fixed since yesterday and the grate is black again. Upon further research, I’ve found multiple people with the same complaint. Please do not buy anything from Electrolux. Their products suck. Their service sucks. Their accountability sucks. I want a new friggin dryer!!!

Our nightmare with our Electrolux appliances is similar to the others on this site. We purchased a fridge and had issues the first year. Husband bought the matching dishwasher before the first issue occurred with the fridge. After at least a dozen service calls between the two appliances and 2 different repair companies, Electrolux did replace the DW with the newer redesigned model. Well that was approx. 2 years ago and we are now on our 3rd issue with the new improved model. The first issue was in the first few months and a typical error code, parts replaced. We since went through a kitchen remodel last year and now the 3rd issue with this new improved DW - possible heating element out? DW doesnt seem hot and theres mold on spray arms, soap dispenser, and racks - smell is horrid. We were offered 50% off another DW after the last issue but I would never buy another Electrolux appliance. We did not buy the Electrolux matching cook top or double oven when we remodeled. The company we purchased from went out of business and the storeowner himself did the installation. When he carted our 20+ yr old Whirlpool DW away, he said it was a good model - just the baskets were old (we should have kept it)! The Electrolux manager who handled our replacement DW had verbally told me if this 2nd DW had ANY issue, they would refund the $ paid for our 1st DW. My mistake, I never got it in writing, so when the 2nd issue surfaced, I had no proof of the offer. The frustration, time spent sitting home waiting for the repair co., waiting for parts to be Fed Exd, nothing was worth the frustration and I could have written a book on my experience. I would never buy another Electrolux product.

Wall oven EI30EW48TS - Received late winter brand new, doors misaligned, purchased for steam cycle and steam cycle does not work at all. Seller does nothing, manufacturer wants to charge us to only repair new item. Should be replaced.

I bought this dryer for my new home after doing a lot of research. I needed something I could stack that would last me a long time and had important features. This dryer has it all, and fits in my unique space. It’s awesome!

Electrolux is a Bl**dy worst service. As I did not get to any link or email to escalate the service issues, I thought to post it here. When all the customers will read this, maybe they will get the clear idea what kind of service they are providing to their customers. I want people should think before choosing the electrolux product. I made a complaint for my semi automatic washing machine but these guys are least bothered. Daily I am following them but they are giving non-sense reason for not doing their job. Not only this, even the Area Service Manager assured me that it will rectified by Monday, till now there is no call from him and if I call his number he is also not picking up the call and then it becomes not reachable. I request the social media of the company to address this issue to the correct dept, so that at least due to some persons the Electrolux as a company should not suffer. Thanks.

When I moved into my home in 2015, I bought a suite of Electrolux appliances: french door refrigerator, dishwasher, range. The refrigerator is so poorly designed that I had it serviced 5 times in the first year for faulty icemaker in the main part of the refrigerator. Every time you opened the door, it warmed up and the ice thawed a bit and froze solid. 5 years later, the compressor died, and I have a pile of junk. The range oven doesnt heat properly, the dishwasher stinks inside, all the appliances came with heatshrunk plastic on all the surfaces that stripped the finish off when you removed it, the doors of each appliances had dents. I am disgusted with the lot, and have no recourse but to continue using them until I can afford to replace them. I am so sorry I wasted my money and my confidence in what I thought was a good brand. Dont be fooled by a pretty face!