It is infuriating that a company does not stand behind their product. The interior of my Electrolux refrigerator is falling apart. The plastic supports are cracked and broken, making the drawers sit askew. Freshness of food? I have spoken to customer service twice... no help. When requesting to speak to a supervisor, I was kept on hold for lengthy amount of time only to be told that no supervisor would come to the phone. No supervisor will come to the phone? Customer service?I have been told by numerous appliance retailers that Electrolux appliances are plagued with quality issues. I purchased $10,000 in Electrolux appliances in 2012. Yes, the warranty has expired. But this is NOT acceptable. The interior portion of my refrigerator should be replaced... no questions asked. That is brand support and customer service. Own the fact that there have been ongoing issues, and work to maintain a loyal customer base. That is good business. I am a business owner. I would expect my employees to take better care of my customers. ELECTROLUX should be ashamed! I feel a responsibility to share my feeling with whomever will listen. Its infuriating. You have certainly lost this customer and I feel obligated to spread the word!

The main problem is the ice maker. The waterline frequently is clogged, necessitating service repair. The design of the ice receptacle is backwards, so every time you open the freezer, ice falls to the floor of the freezer, making you reach back to remove the ice from the floor of the freezer and the kitchen floor.

Have owned an Electrolux refrigerator for 7 years. In that time we have had 4 major problems with it. The latest is apparently a short in the controlling board. We lost hundreds of dollars worth of food on Thanksgiving. Ive decided not to put anymore repair money into this appliance. Worst appliance purchase ever. Time for a new brand.

Purchase a refrigerator less than 30 days ago to find it never worked right after 2 days. Home Depot has refused to take it back as it was over their 48 hour window. Frigidaire has taken nearly a month to repair it and there is still no ETA. It continues to run fighting to keep cool and fear the electric bill will be significantly higher.

Ordered refrigerator through Home Depot, April 10th. Set delivery time April 18th. Waited all day for the 1 hour call ahead for delivery. By 5 oclock walked into Home Depot to check on status. All systems showed, out for delivery. Got assured it will arrive before 8. Come to find out; Electrolux never fulfilled delivery! Never updated system! Never informed delivery personal or retailers! This is basic business! Reset delivery date; April 23rd. So let me get this right! I lose 2 days of work, waiting for this! Stranded over the Easter holiday with no fridge! My landlord is up in arms! (Elderly and sick) and they offer me $50.00 redeemable on their product!

We have a Electrolux refrigerator, worst product I have ever owned, a few yrs after we bought it had to replace control panel, $600, now ice dispenser doesnt shut off and spills everywhere, oh and water does not work. DO NOT BUY THIS PRODUCT OR FRIGIDAIRE WHO IS OWNED BY THEM.

I wish I would have found this website before purchasing the refrigerator 4 years ago. I will never buy another Electrolux product again. The ice maker has never fully worked since we got the refrigerator. Contacted Electrolux when it was still under warranty. The service company came out. Said it was the control board and that they would replace it. Never heard from them again and got busy. Finally the ice maker stopped working altogether about a year ago. I think the biggest problem with these appliances is that they are not made in the USA. This refrigerator was made in Mexico -- you get what you pay for -- low wages, low quality. When are we going to learn? Cheap labor is never better. As with Electrolux they have lost and will lose a lot of business due to these problems. Did they really save a lot of money seeking out a lower labor cost country? I will make sure my next appliance is made in the USA.

We purchased this model (EI23BC35KS4) about 8 months ago and have had no issues with it. I think that unfortunately many of the other reviews here are referring to older models. This particular model has LED lighting, which I assume must have solved the issue of the incandescent bulbs 'blistering' the plastic because ours doesn't seem to have that problem. I also think the design of the upper ice machine has been improved because ours works just fine. However a few seconds after you dispense ice, there is a flap that must close to keep the ice maker cool, and if you open the door too soon the machine will beep until you close the door and the flap can shut. It is a very minor annoyance. Overall we are very happy with our purchase and would recommend this fridge, and would also recommend that people stop expressing their hatred of other models through reviews of this model!

I have had FOUR refrigerators in Seven years! I bought the first one which was replaced by Electrolux followed by the same thing for a total of 3 times. Unfortunately this last time when the brand new replacement came, it worked for a few hours and then quit, leaving me with ruined food and no refrigerator at all for more than two weeks!! Yes, we have had Electrolux replace their poor quality French door refrigerator but it takes months of calls and repair people visits to come to that. Imagine doing this FOUR times in Seven Years. I am so over. I wake up every day and pray the brand new one is still running!!

This is the first time I have ever written on of these reviews, but I just had to because I can honestly say that dealing with Electrolux has been the worst customer service experience I have ever had. And Im still dealing with them. Some background. About 15 months ago I bought a fridge and freezer set from them. They are fairly high end, stainless steel all fridge and all freezer set. Model numbers are # E32AR85PQS and # E32AF85PQS.I am amazed at the number of issues we have had with this fridge in such a short time. The handle is permanently loose, the seal is subpar, but those two issues are minor. After we had owned it for about six months, it started leaking water. We would wake up in the morning and there would be a pool of water in front of the fridge. I called the store where I bought the appliances, and they directed me to call Electrolux.After about a half dozen calls and no real concrete answers they finally gave me the name of two Authorized service providers in my area and told me to call them. I did - 1 was out of service and one wasnt taking appointments for a couple of weeks. We waited the couple of weeks while the leaking continued to ruin our hardwood floor. When the repairman showed up, he called Electrolux and they told him this was an issue they were aware of and they sent him a part to fix it. So this was an issue they were aware of, but they didnt bother to reach out to people that bought the fridge. No compensation for my ruined floor was offered.Jump ahead to about 3 weeks ago and our fridge is no longer cooling. The coldest it is getting is about 15 degrees Celsius (but it is usually warmer). I call Electrolux again and the first agent I spoke to says that I have to deal with it myself as it is past the 1 year warranty period. She asks if there is anything else she can help with and hangs up. Then I call back and get a different agent and I explain all of the issues I have previously had and she offers a part authorization, which means I have to pay for the servicing but not the parts.I do a little more digging into my receipts and manual and see that there is a 5 year warranty on the cooling system (which is obviously where the problem is). I call them back and ask for a supervisor and explain this and then she says yes, they will cover the service cost and parts. I am not particularly happy that I was the one that had to bring this up. Had I not, I would have been on the hook for a new fridge. So, she gives me two services providers to try calling to set up an appointment. The first is the one Id told them last time was out of business and the second one doesnt have an appointment until September (It is August 12th at this time). And this is only to come look at the fridge. I figure by the time it gets replaced or fixed I will have been without a working fridge for at least a month and a half in the summer (I have young kids, lots of milk and yogurt going bad).While this is all going on, I have someone else look at the fridge. He is an appliance repairman but not one of their authorized dealers. He tells me what he thinks is going on (compressor issue or worse) and I relay that to Electrolux. They actually call him to confirm this, but then tell me that his opinion does not matter as he is not an Authorized servicer.There are other repair companies that are nearby that would be able to come take a look at the fridge in the next few days, but Electrolux wont allow this because they arent Authorized. There are other Authorized repair companies that are further away that could come in the next few days, but Electrolux wont allow this. The would rather have us be without a fridge for at least a month. With all of the issues we have had with the fridge, I would assume they would try to be accommodating, but they are not, even in the slightest. So now I wait for 3 weeks for someone to even come take a look. Poor product, worse customer service. I would never purchase another Electrolux appliance and I would suggest others stay away.

Electrolux has been nothing but an aggregation. I carefully selected this wonderful looking piece of equipment only to have the fridge konk out. Service was nothing but a run around...3 service visits and replacement of the mother board still resulted in an epic failure of now both the fridge and freezer. Local service company completely useless. Cannot express order parts. Dont even have basic parts for something that apparently is a chronic issue! Its going on 3 months with no fridge. Electrolux totally unresponsive pointing finger at repair co stating they cannot replace unit unless the company deems it unrepairable. Service co is so bad they move at a snails pace. Third visit stated that had never been to the house for a call before. Too many crossed wires. RECOMMENDATION: BUY A KENMORE FROM SEARS!

My Electrolux refrigerator came with my new builders home - I wanted GE Profile, but settled for Electrolux. The refrigerator has been nothing but a problem. The freezer side and the water dispenser, have been worked on many times. The freezer freezes up with crystals, water continues to drip from the dispenser and they have repaired it four (4) times without success. I have asked for a more seasoned professional to come and handle the repair however I just keep getting the same old, same old person who always comes (yes, the one who put the door heater in upside down!!!). Be cautious when you are considering purchasing an Electrolux product - GE Profile cant be beat, even though it might cost a little more. The Electrolux customer service treats people like they are the judge and we are the condemned. Their service times is ancient - 8AM-5PM of all things. Who does that anymore??? Ive spend five days home waiting for them and Im tired of it now. I urge you to look around, check on the customer service, read reviews, do your homework before purchasing.

Our Electrolux Fridge model EI23BC60KS (ELECTROLUX, REF F/S 24D, FRENCH DOOR, F/D, 23CUFT, 24D, HDN HNG, I/M) started overheating about 9 months post purchase. Since then weve taken at least 12 days off work so far to have service technicians come check it out (6x now) and then waited approx a week to get a second visit where they replaced a different part each time or turned it off. Worst is that every time, weve lost hundreds of dollars in food and we have a baby so had to purchase a mini fridge to at least keep his basic items like milk cool.When I reached out to Electrolux Canada Head office the last time, they indicated they couldnt do anything other than paying for parts given it was the same issue identified during warranty period because I didnt purchase replacement insurance (this was two days post warranty period). Again the same thing happened so this will be our 7th call to a servicing company. This is the second set of Electrolux appliances (we had them in our old house as well and I recommended them to friends and family given no their sleek design). Its so not worth it though unless youre ok having a fridge that doesnt actually function. This has been the worst product and customer support experience Ive had in my life. I paid a lot of money for a fridge that didnt even last 9 months, lost hundreds of dollars in food, taken several days off work to try and resolve and still no solution or support from Electrolux whatsoever.

I ordered two filters for my refrigerator. When they came they were the wrong ones. I paid with check. I mailed them back (as they had told me to do) got a signature that they received them. That was in October, I have made 9 calls to them, I have received every excuse in the book and still not received a refund 5 months later. They are telling me now they mailed Dec.2 (3 months ago) and I have to be patient. I told them Pony Express could have had it here by now. Will Never buy another product with their name on it.

The sealed unit developed a leak after 4 years. Had service company reclaim and inject leak freeze into unit and recharged. 6 months later same problem-unable to fix leak in the wall of unit anymore. I asked the tech if this was unusual. Tech says yes, but this brand typically only lasts 8 years anyway! 4 years and $2400.00 later, hauled away to the junk yard.

Refrigerator less than 10 years old. Have replaced icemaker 3 times and still not working. Repairman says very difficult to get parts. Laredo Appliance repair waiting 4 months for an Icemaker part. Now freezer stopped working. Bad bad product. Purchasing ice every week. Expensive.

Bought a new Electrolux French Door fridge. The ice maker did not work. They sent their authorized service technician to my home. Fast forward to 2nd service call and the ice maker still does not work properly. I asked Electrolux to replace it or give me a refund. They would not. Third visit from Service Tech., still not working. I told Electrolux I could not afford to keep taking time off work but they do not care. Fourth Service Call, repairman said door is defective. He managed to shim the new component & not tighten screw all the way & now the Ice Maker is working but, for how long??? Electrolux refuses to do anything. They are the worst and that is why I call them DEFECTOLUX!

My preference is NO STAR, but thats not an option. I paid $263.95 for an extended warranty only to have the tech come out and tell me the unit (refrigerator) was built defective and would need to be replaced. I waited a couple of days and received an email letting me know I need to contact the delivery company and pay an additional $169 to have the defective product removed and deliver a new unit. Electrolux sells you junk and wants more money to replace it. I called the delivery company and they are telling me, your unit is here, but its on hold. I asked the person on the other end of the line, so now what? The response was, Call Electrolux to find out why its on hold.So I call and the person tells me he wants to contact the original customer service person I spoke to and figure out whats going on. He asked if I paid the $169 and I told him no. He confirmed my number and said he would call me back. 3 hours later no call, so I decide to call Electrolux back to see whats going on. I wait on hold for 15 minutes because of the heavy volume of calls. The customer service rep answers and I explain to her whats going on and her response is, they must have gone home for the day is why I never heard back. This is NOT CUSTOMER SERVICE! She tells me she needs my consent to release the product and I will pay on good faith once the replacement unit is delivered. I call back to the delivery company and tell them what I just did and now they are telling me, No, we do not take payment and I need to call Electrolux! I told her this doesnt make any sense and the woman said she will send Electrolux non-customer service department an email to figure out whats going on. I asked if I could at least get my name on their delivery schedule and she said no, as long as the product is on hold she cannot do that and here I am, SUPER FRUSTRATED and have no idea whats going to happen next. I will NEVER BUY from Electrolux again and will NEVER RECOMMEND them to anyone. I hope this gets out to as many people as possible and makes some kind of sense.

Electrolux refrigerator EW23BC711S SN 4A04802394 never worked properly. We have a service contract **. The freezer never closed tightly and we have experienced frosting from time to time. The ice maker has never worked. It does not maintain the right temperature to keep the ice from melting. Ice turns into solid block and is not usable. All the parts that could be replaced have been replaced as per comments from technician. There is a design flaws and the technicians have repeated that they have many issues with these refrigerators. Under the service contract, a replacement is called for after 3 similar calls. We have asked for a replacement and all Electrolux does is to send more technicians trying to wear us down. Well have no choice but go to court to get satisfaction.

I bought a refrigerator brand new from this company about 3 years ago. Since buying my refrigerator they have been out 4 times to service the same part. 5 times if I can finally get someone to come out and service my refrigerator yet again because it stopped getting cold. I have had 2 appointments and know one have shown up. They was either canceled by the company or the worker never showed up. When asked will I be reimbursed for my food. I was told they dont do that. This company is HORRIBLE.

I bought a new Electrolux refrigerator from a high end appliance store in 2013. Some reviews indicated problems with the ice maker, but I was assured they were fixed. It has never worked properly and now the freezer has stopped working. The ice maker is frozen shut and is leaking inside the refrigerator. Recently the temperature was fluctuating and ran high. I lost some food due to spoilage. Based on the other reviewers it would be a waste of time and money to call for service. I am highly disgusted and will never buy another Electrolux product. That includes Frigidaire as Electrolux owns that company.

I will NEVER buy another Electrolux product. Its too bad I wasnt wise enough to check reviews before buying. Almost from the start I had issues with the ice dispenser. After many phone calls & service calls, at least 5, after changing celluloid, main board, ice bucket assembly, they sent 3 incorrect ones before I got the correct one. Mind you they had the part #, after taking at least 4 days off from work to be home for repair tech, I am now close to spending $700.00 in parts. (Oh, they give a 20 percent discount on parts that I have no way of breaking, a celluloid, that takes about 20 minutes to get to?) Main board? Really? I now have the pleasure of a sporadic high temp 58 degree refrigerator & again no help from Electrolux. They use cheap parts & dont stand behind their product. NEVER AGAIN.

$3K Electrolux Icon refrigerator and we cannot get the icemaker to work. Replaced after four months and now it is 50/50 when we go to get ice that there will be any. Company tech who replaced told me that this is a known issue and that they have the worst icemaker in the market; nice to know after buying! This is complete garbage.

We purchased a refrigerator/freezer with an automatic ice maker in the door on 12/9/2013. On October 6, 2014 we needed to have the water dispenser serviced as it ran by itself every minute all evening and damaged a big area as it ran into the basement, ruining ceiling tiles. A service person replaced the dispenser module which was under warranty. This morning when we got up we found that it had again been doing the same thing and again ran into the basement damaging more ceiling tiles. Now the real problem is that Electrolux cannot find a technician that will service our area and are waiting for a call back. We found a company that would service Electrolux products but they are checking to see if they are an authorized dealer. How long do we wait for service or for a call back? I will never buy an Electrolux appliance again. The same part shouldnt break after 8 months.

We bought all new Electrolux appliances in Mar 2010. SIDE BY SIDE BOTTOM OUT Counter Depth SS Refrigerator w/ ICE & Water, Model #EI23BCS6I51. Shortly after installation, the ice maker stopped working. Service call in Nov 2010, replaced several parts on it, working again. Believe the ice maker was replaced. In June 2012, again the ice maker is not working. Aug 2012, ice maker not working AGAIN!! Jan 2013, again ice maker not working. May 2015, the ice maker stopped working. Again the auth tech repair comes, and tells us that there is nothing else they can do. They replaced every part they could and STILL NO ICE!!! We did purchase the extended warranty, but now the warranty is expired and the service company will not even answer our phone calls or come anymore. They know what the problem is, but cant get parts from Electrolux to fix it. They have other owners who have the same problems, and they cant fix their ice maker problems either. CONSUMER BEWARE!! DO NOT SPEND ANY MONEY ON THE ELECTROLUX PRODUCTS. This refrigerator cost us $3,000 and are VERY UNHAPPY with this piece of crap!!

I have one of the most expensive refrigerators from Electrolux (ICON). After 5 years I need a new one and all Electrolux will do is give me a 20% off a new one. I would never do business with them again. Dont buy from them unless you want to replace your product in a short time.

Over 3 years ago, we replaced our kitchen with all new Electrolux appliances. Since then the bottom freezer, French door refrigerator has had the ice maker replaced 3 times and repaired many more. For the first 6 months we owned it, the ice maker did not work. Electrolux kept sending incomplete/incorrect parts to the repairman and they still would not give us a new refrigerator. After the warranty expired, we purchased the extended warranty for $350+ per year, for two years, then we stopped. The ice maker has broken again; we spent $450 for a repair this week and it still doesnt work and now they want another $250 for another part.We are beyond angry; we are exhausted by this refrigerator, process, company. We have decided No More! and for now will make ice in trays while I go out to every store in town and begin researching the products, companies and service records to buy a new refrigerator. It is a very sad day in America when American companies treat their citizens this way and we will absolutely never purchase another Electrolux or Frigidaire product. They should be zapped with a fine, like automakers, etc.

Filed a complaint on 3rd November 2014....the service team arrived a week later and took a part away. So I am not able to use my fridge till today. Today is 11th Jan 2015..and yet no response from them. Everyday we call they say, the company has no spare parts yet. A company that requires more than 2 months to repair does not deserve to sell its products at all in the market.

We bought all new Electrolux appliances for our kitchen 4 years ago through Appliance Factory. Within the first year the ice maker quit working. Called Brand Source and they installed an upgrade but it never made ice regularly again. By the way folks, if you have Electrolux Model EW28BS701S1 and you have ice making problems, it will never be fixed. We got used to ice cube trays and bagged ice. I recently called Brand Source for repairs on 3 of my appliances (other stories for another day) and the first thing they did was take $500 to install new mother boards. It made a small amount of ice when the tech left to never make ice again. I called Brand Source again and asked for a different tech. After 15 minutes, he took pictures inside the ice maker, called Electrolux and then told me I would get a new refrigerator. The fingers in the ice maker are defective and they have known it all along. By the time Electrolux contacted me for the fridge swap, I wanted my $500 back. Electrolux said their only concern was to get me a new fridge. I called Brand Source and they basically said it was not their problem because the ice maker was making ice when the tech left the first time. I called Appliance Factory since they were going to be the ones delivering the new fridge and she also said it was not their problem since the fridge would get sent back to Electrolux. I figured I owned the fridge since I owned the $500 mother boards in it and was told I could not keep it. Basically I paid $500 for another refrigerator that would make ice (it was a very expensive refrigerator). The replacement is quite sub par compared to the one I had. It has gray dimple sides and the drawers are cheaply made. My original fridge was all stainless steel and heavy. So far I have ice. What a scam.

I purchased a $2700.00 Electrolux French Door refrigerator. The computer board broke weeks after the warranty expired. It cost almost $550.00 to repair. Next the icemaker and water dispenser stopped working about a year ago. Electrolux knew of the problem and made a kit to address the poor quality and design. After almost 6 months without ice, they finally provided the kit and paid for the repairs. Two weeks later the same problem. Electrolux poor design causes the water reservoir to freeze. The customer service representative offered to sell me another repair kit at a 20% discount. She stated that my warranty expired so they no longer have an obligation to stand by their product. I will never purchase another Frigidaire or Electrolux product again. Buyer beware. Customer service is a joke.

It was absolutely horrible. I will never buy another Electrolux product and I will never recommend or suggest them to a client to buy their product. I purchased a French door Electrolux fridge at the hefty price of $3,700. The ice maker never worked and after numerous visits and parts ordering over the next 2 months, it was discovered that the inside was dented to the point that the electronic parts that had failed could not be replaced. The appliance company replaced it with a new Electrolux. Four months later, the ice maker stopped producing ice and water started leaking onto the floor from the water dispenser. Two months later, after 4 visits by the appliance company service department, a gasket left of the fridge seemed to be the culprit.I ordered that rubber gasket and 3 weeks later, it showed up. The appliance company came out to replace it but its the wrong gasket. That was 4 weeks ago. I just got a call from them and the correct replacement gasket will be delivered within 5 days. Now, we are going on more than 4 weeks to get that rubber gasket and who knows if its the right one. Thats almost 2 months total waiting for the correct gasket! Im stunned that Electrolux is still in business with this kind of incompetency and bad manufacturing practices.

We bought a side by side refrigerator in the summer of 2012. Upon delivery and install the ice maker was spewing out ice - crushed and regular ice all over my kitchen floor. We had to call a service person in to fix the problem. We had to call back a week or so later to have the machine fixed again for the same problem. At this time we realized we may have bought a lemon and added an extended warranty. I called for a part that had broken inside of the door at which time Electrolux said that they did not supply a warranty for that item. I read that they use refurbished parts also to repair their appliances. Someone should have told me this or I wouldnt have bought the warranty. The service call last year was just under $100.00 which I refused to pay since we had just bought it.I requested a refund from my extended warranty that went into effect August 7, 2013. I paid $185.90 and will only get $122.74 minus the $18.59 administer fees bringing the total refund to $104.14. This is crazy! I wish I had done research on this product, but didnt have the time. I will go to Lowes and let the service reps. know that this is a lousy brand and dont recommend it to their clients as well as writing a complaint on Lowes website.

I wanted a plain basic stainless fridge but a friend was getting rid of this Electrolux so I bought it. The red high temp light is on continuously, the woman at customer service, who was very nice, told me to turn breaker off to hard reset it. Now I have the power failure light on also! Especially now after reading all this feedback, I wish I would have settled on the Whirlpool I originally intended to buy.

Electrolux-Frigidaire 5 Cu Ft Freezer. I have gone round and round with them over my Freezer making a noise every 10 to 20 minutes. This sound is like a mechanical switch turning on at 63 Decibel. They shift the blame on my set up saying that if I had it on a carpet and something to absorb the sound, it would be less noticeable. They do not say the sound doesnt happen but as long as it is still freezing this is okay. I am very dissatisfied with this unit. Admitting it freezes. But the noise is very aggravating. Sams club freezer is $100 cheaper and totally quiet.

New 10/2014 Have had issues with ice maker since new. Many calls to Electrolux at which I had to take numerous hours off work. Several different companies have been sent to correct problem at which it has NOT been fixed. Problem still continues and now is making noise on and off. Went before Electrolux board for replacement and was denied due to the fact the service people they use did not call from the house so to them there was not enough evidence. Duuuggghhh!Now, you know they have records of my calls and the people they sent out!! I was told by one Electrolux person that I need to have repairman call them from my house. Is that my responsibility? NO. One repair guy said, Nah no need for me to do that! I do not think it is my place to tell them anything! One repair guy told me that it was as good as it would ever be. It has always put out crushed ice from the cubed slot. To me cubed is cubed and crushed is crushed. NEVER had this issue with my other fridge. I have done tons of research and they have major issues with their ice makers, period! Monday I took off work again to have the repair guy show up and the order that had been called in (by a manager) said I was out of warranty and to charge me. Sooo, he had to leave and now we are waiting again... another day off work for yet another company to come next week! Oh yeah, and by the way they did not get anyone out after the Monday incident, I had to again take my time to call them. This is completely ridiculous and uncalled for! I really want my money back because this is fridge 5, all ice makers with way too many issues, unfixable! All within the first year! I could go on and on but this is just the tip off the iceberg. Today they told me I had to call the service guy to set my time but they had already give them a dispatch number. Called and guess what no #. Sooo again I had to call again! I think I need to be on their payroll!

I purchased a $3000 Electrolux EWF01 refrigerator March of 2014. In July of 2014 it stopped working. I went to Home Depot where I purchased it and received outstanding customer service. They gave me a loaner and delivered it the same day so I would not lose my food. Thanks Home Depot. Electrolux sent me a new refrigerator (same model) in I believe it was November of 2014. It is September 2016 and the sealing strip around the freezer is falling off and the trim is cracking. I called Electrolux and was advised the best they can do is give me a list of certified repair companies in my area. The poor ice maker by reading the reviews is apparently well known now. I would not recommend purchasing this product at any price.

We bought the French Doors ElectroLux Icon refrigerator for about $4500 and after 4 years have to replace the ice maker and the electronic circuit board. Their service group which requires you to buy another warranty, took 3 days to tell me authorized dealers to call for the repair. I live in major city so this was extremely mind blowing. I would recommend not buying this refrigerator.

Units are made in Mexico and are poorly tested, made and stood behind by Frigidaire who warranties this 23 sq ft stainless unit for 1 year. You can get an extended 3 year warranty called a Platinum star warranty as an option. Little faith it might last one year as we see it. Numerous complaints are on the web primarily centering around the a ice maker. We are on # 3 ice maker in 6 years since purchase. Customer service in Ga. was a TOTAL waste of time and we were advised no recalls or bulletins had been issued on any model. Wished you could have heard their lack of concern. We guess after waiting over 30 min. for an agent, most people would have bailed on the call and we called first thing in the morning. Keeps the complaints down if you cant wait an hour to get help. In addition to the ice maker, we now have a ce code alert on the front led panel and no lights in the unit. After shelling out 3 service calls for this fine work of refrigeration- this will be our last, The repair is scheduled in 12 hours and it will be sold.We called our place of purchase Goedekers in St. Louis and discussed our displeasure to the owner whose sales people pitched this as a great deal for $3500 in 2000. The sales people placed it in the category of Sub Zero, Wolf, and Viking. Goedekers were asked today to have the local or regional rep. contact us but they doubted we would hear from them so now we are warning all consumers.We are on city water and when the unit was installed-GOEDEKERS ran the water line. To replace it if that contributes to our issues- the current repair people now say I need an additional plumber charge to re-install it. More charges to remedy a piece of crap that had little testing on it before it was placed in the market place. Craigs list will be seeing this soon- we pity the buyer but will just say we are going with another brand and this runs fine now. It is true Electrolux sucks - in vacuums and now refrigerators. DO NOT BUY ANY MODEL OR YOU WILL SUFFER BADLY. Our model is: EW23CS65GS1. You have been warned.

About 3 years ago we remodeled our kitchen and purchased the top model refrigerator that Electrolux had to offer. Within a year, they replaced the entire refrigerator for free because the ice maker could not be repaired. After owning the second refrigerator for a year, we began to experience problems with the ice maker again. We had to pay $250 to have the ice maker replaced. Now, another year in, we are having issues again. The ice maker has stopped producing ice again and I have had to call a serviceman to come and repair it. This is really frustrating and disappointing. I would never purchase nor recommend an Electrolux refrigerator again. Call Electroluxs customer service was fruitless.

I purchased a refrigerator from home depot on the 23rd and it was delivered to me on March 2. Before the delivery guy brought the fridge in he informed me that the fridge was dented and if I wanted a new one I would have to wait another week without a fridge and with a small child that was out of the question. So I decided to call Electrolux to see if I could be compensated for the fridge. I talked with ** and she told me without pictures I could have $40 off the fridge, I took pictures of both sides of the fridge and did not hear back from her. I called the next day and spoke with ** and he said I guess we can give you $60 off. I was upset with the rude comment and said that I was still unhappy and he said well what are you expecting? I was not expecting anything but would have liked to be acknowledged that what I bought was not what I received. He told me he would talk to a manager and call me back the next day, I called and spoke with him again and he said I guess we can give you the $100 off. I was very upset by the way I was being treated and said that I would just prefer to have a new fridge sent since that is what I paid for. His response was oh so now youve changed your mind, we will deliver, then hung up on me. I got no apology for the situation or any details about when the new fridge would be delivered. I am astounded by the horrible customer service this company hires. I called back after being rudely hung up on and he refused to pass me on to a manager. I called back several times after this trying to speak with a manager and not one person would help me. It is now March 20 and after going to home depot in person I got the first apology for my situation and the man working there was amazing and threatened to call head office if my issue was not resolved. Turns out ** did not give my phone number to the delivery company. Appalling, dont use this company, its not worth it

This appliance was a replacement for the first one I had purchased that failed and I was lucky enough to have paid for an extended warranty. I was told that the freezer problem mine was experiencing was addressed in the newer model and was no longer an issue. Now, 5 years later, the same thing has happened again: leaking seals into the freezer from the fridge compartment, causing the ice to turn to blocks in the motor which continues to grind, extreme leaking and rust on the outside back of the fridge, and, as told to me by my repair person, the entire refrigerator will eventually fail due to the motor issue. In speaking to Electrolux, they do not stand behind this. My appliance is 5 years old (I would expect for this very expensive appliance to last at least 3 times as long) and I did not buy the expensive additional warranty, so they will do nothing for me except offer a 20% discount on yet another refrigerator of the same make. Why would I ever want this product from them again? I do not advise anyone to fall for their fancy chrome exterior (which of course does not wrap around to the back to provide rust proofing). I was told that they no longer sell this exact appliance because due to this major defect. This acknowledges that they did sell faulty products but choose not to be responsible to their unfortunate customers. In my experience they market as a high-end brand but the performance does not stand up to their reputation, and they do not stand behind what they are selling.

I bought a chest freezer from Electrolux and it broke within 6 days. And then I called right away to get it replaced and they only do repairs. So they told me I had to make an appointment to get a repair but they would get back to me in five days to do so because they didnt have any availability. A week and a half later I called and they said they were still waiting on service (after they put me on a brief hold for two hours). I told the lady I wanted an update the next day and she never called. So I called back the next day – still nothing and still waiting on service. I bought it from Home Depot and that is the second appliance I bought from home depot not only did I have problems with but customer service gave me problems. I am a contractor. I will not buy so much as a drywall screw from home depot. And I will not purchase or install an Electrolux application for myself or anyone else. Absolute garbage and a sorry excuse for a company and ignorant customer service.

2 years ago we received an Electrolux french door refrigerator as a replacement for the same refrigerator that lasted one year. The ice maker stopped working at 1.5 years and now it wont stay cold. The master repair technician concluded the whole thing is beyond repair. We have now been without a refrigerator for almost 3 weeks as Electrolux tries to determine how and when to replace it. Very dissatisfied with the durability of this $3500 product and the customer service is slow and unresponsive. They keep assuring me that it is moving forward and seem satisfied with their response. I would not recommend spending any money with this company.

I purchased a Electrolux refrigerator in Oct. 2014. From the moment we plugged the unit in we had issues. Initially the ice maker would not work and the filters would crack and freeze. First service call, they ordered parts and we had to wait for them to come back and replaced the ice maker and filter intake. Then the filters continued to crack and freeze, the ice maker would stop and the temperature always felt warm in the refrigerator with it even set at 33 degrees and food continually went bad. We bought an internal thermometer and the top shelf read 55 degrees!! Second service call, they had to order parts and we had to wait for them to come back, food continued to rot. They came back and replace more parts. The refrigerator continues to not stay cool. Third service call, now we are waiting on more parts to be replaced. We cant keep food, cant keep food in the refrigerator that will spoil. We have requested that the unit be replaced and Electrolux continues to send out repair companies and they dont even care about the amount of money we have wasted in food OR our time that this has taken to even take care of all these issues. I am very dissatisfied with this product and would never recommend an Electrolux Refrigerator to any consumer looking for a counter depth unit. My last refrigerator was 15 plus years old and never had one issue!! The only reason we needed to replace the unit was because we needed a counter depth for a remodel. After doing some research and reading several reviews, it looks like I am not the only one that has a bad Electrolux Refrigerator, and they are expensive LEMONS!

Condensation, ice & rust are accumulating outside on the back of the refrigerator. Condensation and freezing are always forming on the inside of the fridge, I have to defrost it every 3 weeks. Freezer & top ice maker stopped working.

5 year old E23BC68JPS (ICON 36 Refrigerator) freezer door jam - From the time we purchased this refrigerator, the freezer door assembly has been problematic. First the gasket around the freezer was defective, which was covered under warranty. Now after 5 years of very moderate use (just my wife and I), the freezer door track has jammed. There is no service in the Monterey Bay area, and it will take up to 2 weeks to get someone out here from another area to look at it. We loved the design of the fridge when purchased, but after only 5 years, this should not have happened. It is a clear reason for the money that we should have stepped up to the Miele as all of the Miele appliances we have are substantially higher quality. We will not be purchasing another Electrolux appliance in our lifetime...

This has been the worst product ever to purchase. I bought a Frigidaire Gallery Series refrigerator back in May of 2016 and had problems ever since. It was the refrigerator on top with two doors and a freezer at the bottom. Had I known that these appliances were only going to last 5 to 7 years tops, I would not have purchased such a flawed product. That is the life expectancy of these products and people dont usually know that. I have had 7 repair people come and take a look at it and they say it cant be fixed and not working at all. It wont get cold or make ice and it has been down for 6 weeks. So dont purchase this product.

Refrigerator went out on my 32 day and it has been one hassle after another. Now after 3 months I’m still out of a refrigerator and waiting again for 2 weeks for them to come look at it again after the last 3 servicemen told me it had to be replaced! I WILL NEVER EVER BUY ANOTHER PRODUCT OF THIS BRAND AGAIN!!!! Even if it was free I wouldn’t take it!!!

Electrolux has sent out their repair service 8+ times. Each time the service tech. calls in to Electrolux support to find out what to do. They are unable to get below 40F. Lots of spoiled food. Have to be there each time, 4 hour window. Have to empty out fridge each time. Now Electrolux is sending a different service company and replacing parts the other service co. already replaced. They are coming for 2nd time. The customer service contacts at Electrolux are unhelpful and will not give me someone to talk to who can actually do something.

The product is the french door refrigerator. The ice maker does not work after doing the quick fix reported on the net. I shut down the ice maker and turn it back on for a good year. There are so many reports on this. In addition to it not working, the ice maker leaks and makes a puddle by the water dispenser. Everyone complains about the ice maker. This being the case, it is probably a bad engineering design. You would think the company would be ethical and back the product and do a recall and fix the problem but no recalls! There should be. I would like to see a class action suit against Electrolux to force them to do a recall and pay to fix the problem. I would love to talk to anyone willing to do this.

We purchased our Electrolux French door refrigerator (model EW28BS85KS5) 2.5 years ago. Within days of delivery the freezer door would not stay closed, contacted Electrolux and the service company. They recommended twisted the door to get it to close and said it was repaired. Few days later door is back to opening on its own. Another company was sent out who fixed the door. All the plastic around the doors is cracking off now. Electrolux is sorry. Now both ice makers have stopped working. The top ice maker seemed to jam so my husband reached in to clear the ice and received a shock. I called and talked to Jennifer ** the Corporate Supervisor and she advised me only parts are covered. She understands how I feel but I will need to contact 1 of 2 authorized service centers for the repair of the ice makers. Very dissatisfied, Do not buy Electrolux products. My old refrigerator looked new compared to this one and it was 20 years old.

I ordered a Frigidaire fridge in March of 2018 and it was delivered in August 2018. Frigidaire stated my warranty on the day it was delivered. I had the ice maker fixed 3 times and it has never worked properly. Recently, it wont even turn on. I filed a BBB complaint and Electrolux responded by saying that my warranty had expired.

We have a very big Electrolux fridge at our parents' house. We've had about 3 different refrigerators in the past 25 years and hands down it's the best we've ever had. The freezer is so cold that it takes less than an hour and a half for tap water to become ice. It's even colder than my ex's heart, LOL. The fridge itself is also very spacious. We never run out of space for food considering the fact that my mom has a tendency to hoard food in the ref for weeks. Everything stays nice and fresh when it's put inside our Electrolux fridge. Being that Electrolux is not really a popular refrigerator brand here (or anywhere I think), I would definitely recommend others to give it a try. You won't be disappointed!

The ice maker stopped working in the French door fridge, after 3 months. The fridge is now leaking water throughout unit, and onto the floor. I made 4 repair calls, and still no ice. Im not getting what I paid for. I had to take 4 days off work, to wait for repair the repairman, and the issue is still not resolved.

This fridge fit the existing under the cabinet space. 5 years in, every plastic piece of trim has cracked or broken. I love everything about the inside, but it looks horrible. Cheap plastic on a very expensive refrigerator. I was worried about the noisy ice maker. Honestly it is a 6 second noise every once in a while. This trim, another piece breaks off every week.

Never buy an Electrolux side-by-side refrigerator with a water dispenser and ice maker. We bought one in 2011. After the first year, the water dispenser began to function erratically (the water wouldnt stop running). Over time, this problem cascaded into a myriad of problems that caused the entire unit to fail. We had paid for the extended warranty, so Electrolux replaced it. But now, the replacement unit has the same problems! Were reluctant to start the repair process, fearing this unit may also self-destruct. Our only option is to again pay $800 for the extended warranty but a good product should not require customers to endlessly invest in warranties. This product seems to have an inherent defect that the company has failed to fix. Save yourself this grief and buy some other brand of refrigerator besides an Electrolux.

I purchased the Electrolux 32 Built in Freezer and Fridge in June 2016... after remodeling my kitchen and buying all new appliances. I decided to spend a little more for the built in freezer/fridge... what a big mistake... HUGE!! After 3 weeks, my Built in Freezer quit working. I contacted Electrolux and they sent a technician out 5 days later. The technician told us he would contact Electrolux.After waiting over almost two weeks the repairman came back out with what he thought was a fix. Unfortunately, for us, it caused the freezer to climb temperatures that were worse than before. We called Electrolux again, and they sent the same company back out to do the repair. Once again... that did not work. Once again, I contacted Electrolux. They sent out the repairman again, it was fixed by the technician who said, Im pretty sure this fixed it. Sadly, it failed again.So once again, I called. It was fixed again and worked for almost 2 months... only to find that again, I had soft ice cream and meats. Once again, I call and I am not happy. After all this and being told over and over (as I now find this seems typical for their customer service) is the repairman must deem the repair unrepairable in order for them to replace the appliance. Once I finally had another technician to my home, he indeed said that the repair was deemed unrepairable, and told Electrolux the same.Once I called Electrolux back and told them this, they said even though he deemed it unrepairable, our IT guy did not, so we are requiring him to repair it. So once again, I have gotten the run around from Electrolux. They came and repaired it now 5 times. (I called them today so it will be 6.) I have lost frozen goods, twice and now... I will end up losing frozen foods again... because its currently not working. My freezer is now only 3 months old. This is unbelievable to me. I based my decision on what my appliance company said about their refrigerator/freezer and sadly, I am hugely disappointed. I have never, ever had an experience this awful. As a matter of fact, I have never, ever written a complaint. Unfortunately, I had to write my experience to make sure the next buyer was savvy enough to find these reviews helpful with their next decision. I will never ever buy a product that has the name Electrolux on it after this experience.

We bought a Frigidaire refrigerator back in June, 2018. In August 1st, the refrigerator started to act up and stop making any ice or throwing any water. Since it is still under the first year warranty covered by the company, I called Electrolux to have this issue fixed. They have sent five repairs technician from two different service companies to fix this issue and have not fix this yet. Every time a new technician comes to diagnose it, they have to order a part. They have replaced so many parts and still not fixed yet. After three months waiting for technicians and parts to come, I request Electrolux to replace the unit and they rejected the request. They told me that they cant replace it until a technician tells them its non-fixable (the technician will never tell them its non-fixable because hes making money every time he comes to diagnose/repair it). In the meantime, we cant use our product after we paid so much. Electrolux does not stand up for their products, they will have you on and on until you give up and suck it up or until the warranty expires so the problem can be on you.

We are very dissatisfied with our Electrolux Refrigerator as well as the customer service that Electrolux has provided to us. We first purchased Model # EI23BC55IS for the price of $3,199.95 on July 3, 2009 from Barrys Appliance in Bridgewater, NJ. Our salesman, Jason, talked us into buying this appliance by telling us that it was state of the art and would fit nicely into our newly remodeled kitchen since it was cabinet-depth. He told us how the icemaker in the door of French door type refrigerators worked well in this model.The appliance never worked as the book stated. It leaked water and delivered slushy melted ice. After several service calls, one of which was to replace the motherboard, Electrolux furnished us with a replacement refrigerator on 9/21/09. We had one service to this new appliance on another matter, but truthfully, it never produced ice the way the Use and Care Guide said it should. The guide states that it produces approximately nine pounds of ice every 24 hours, but we constantly ran out of ice with normal usage. We are a family of four so this never made sense to us. The bin never filled up within 24 hours with nobody using ice during that time. It also shoots ice away from glasses that are directly under and my family constantly complains about this as well.On July 7, 2012, we called Electrolux when the unit stopped producing ice altogether. We were, at first, told that since the appliance was no longer under warranty that Electrolux would not pay to service the appliance. We asked for a supervisor to review this decision since we were not satisfied and believe that this particular model is defective as the icemaker doesn’t work as the Use and Care Guide suggests it should. We were granted what we were told was a concession (Ref # **) and were informed that a service company would be contacting us.On July 12, we contacted Electrolux as nobody had contacted us to set up the service call. At this time, we spoke with Chiffon, who put the call on hold to set up a service call. A woman named Susan from Dan Mark Appliance set up a service for us. On July 14, Dan Mark technician Carlos came out. We were told by Carlos that a new icemaker was needed and that this would take 3 to 5 business days. After more than two weeks, Dan Mark finally sent another technician out on July 30. This Dan Mark technician told us that he was replacing the motherboard, not the icemaker, and that this should solve the problem. On August 1, we contacted Dan Mark to tell them that we had no ice. They promised to send another technician on August 6. On August 2, we received an automated call from Dan Mark that a technician would be out on August 3 between 8:00-11:00 AM, and although this was unexpected, one of us stayed home from work that morning in hopes that this matter would finally be taken care of and we would have ice for the rest of the summer. When the technician came out though, he told us that he needs to replace the icemaker motor and housing and upgrade the motherboard as well. We didn’t hear from anyone again until August 8 when Dan Mark called to set up a service call for August 11. On August 11, a Dan Mark technician came and replaced the icemaker motor but did not upgrade the motherboard as promised. He told us that there should be ice by evening. We placed yet another call to Dan Mark on 8/13 when the icemaker began dripping water and would only produce crushed ice. On August 15, with no confirmation call, one of us unexpectedly had to come home from work when a Dan Mark technician came to our home and telephoned that he was at our address. This technician told us that a new ice bin was needed and that he would order this and it would take a week.By August 15, with several lost hours at work so that we could be home for numerous service calls and no ice for much of the summer, we decided to contact Electrolux directly. We spoke with Tiana, giving her all the dates of service calls. She told us that she entered that information into the system. She could not offer us any other help at that time. We did not hear from Dan Mark again, and on August 27, we contacted Electrolux and spoke with Sade, who contacted Dan Mark and was told that they had ordered and received the ice bin and had tried to contact us several times and couldn’t, so they returned this part to Electrolux. We told Sade that we received no calls from Dan Mark during the time period of August 15-August 27 and requested that a different company service this appliance. Sade told us that new concession would be needed (**) and set up with Angela at Metro Factory to service this unit. Ironically, on August 28, Dan Mark contacted us to install the ice bin, but we told them that we had contacted Electrolux and were using another service company going forward. On August 29, Metro Factory technician Carl came out and was able to hook up the appliance to his computer (this was the first time a technician had done this) and told us the unit needed an upgraded motherboard. He noted that the limited ice in the bin was “melty” and stuck together. We told him that the unit was only producing crushed ice, and he mentioned that upgrading the board would take care of this problem. While he was there, he was asked if he serviced many of this particular Electrolux refrigerator model and he said, “Oh yes,” and always the icemaker. We were not surprised.On August 30, Metro Factory called to tell us that the technician could not come out until September 10, and we made an afternoon appointment for that date. When we didn’t receive a confirmation call the night before this service, as had been the practice of both Dan Mark and Metro Factory, we contacted Metro Factory on September 10 and were told that, indeed, they were not coming out since they had received no parts and that this was the manufacturer’s fault. We were even asked if we received any parts, which surprised us since we weren’t expecting parts to be delivered to us.On September 11, we contacted Electrolux once again and spoke with Charlene. Again, everything was explained from the beginning, and after being put on hold for 6 minutes, we were told that Metro Factory was not picking up and that she would call back once she contacted them. In the afternoon that day, Charlene called to tell us that Metro Factory did order parts and that we should expect to hear from them on September 14. She could not explain why the parts were taking so long or why Metro Factory asked us if we received them. We did not hear from Metro Factory on September 14. In fact, as of today, we have not heard from Metro Factory.We are writing this complaint in hopes that Electrolux will see that we are entitled to compensation and satisfaction that has been denied to us since purchasing the original refrigerator. We are requesting that our original purchase price of $3,199.95 be returned to us and that the appliance be picked up when we are able to replace it with another appliance of our choice. Be assured, it will not be an Electrolux appliance. We plan to never purchase an Electrolux product again. We have read other complaints and agree that there must be some engineering problem with these particular types of unit. Electrolux needs to recognize this defective model is hurting customer satisfaction for many families.

Its a great looking fridge, however, we had many issues with it. The water in the filter freezes, causing all of the functions in the door not to work. Freezing everything placed in the veggie drawers. The ice maker works intermittently, and now only the crushed worked. Ice maker died after about one year. I really like it, but not worth the high price.

Shortly after purchasing the $4K refrigerator from a local company, the ice maker stopped working. After talking to another appliance shop, I was informed that the other store would not sell the model sold to us since there was a known defect with a control board. Sure enough after contacting the store we purchased the fridge from and Electrolux, a technician serviced our unit but warned us with all the electronics now in these machines, there would increasing problems. We have a Kenmore 22 in the garage that has worked flawlessly since 1986. So two months ago I get a glass of crushed ice for a drink, and just before downing the last bit of the drink, I spy a large screw at the bottom of the glass. Thankfully I saw it before swallowing it. It came from the front control arm of the ice maker and supports a plastic bushing which acts as a support so the ice maker water tray can go through its cycle of accepting water, passing back to the steel chilled protrusions that dip into the ice, heating up and then tilting to release the ice into the ice container below which feeds to the front dispenser. I re-installed the screw, but the ice maker refuses to completely cycle up the right side of the upper department and stops just shy of the little red switch and simply churns in an endless motor spasm. Does anyone know if there are diagnostic tests you can initiate from the front control panel to actually see where the problem is with the door open?

My husband and I are very disappointed with our Electrolux French Door Refrigerator! We purchased one in 2009 and paid $4,300. I thought with that price, it should last at least 10 years. Well, after a year and a half, the ice maker broke. Good thing we purchased the extended service warranty for 5 years. Repair man came and replaced the ice maker. Couple months later, it broke again. Called again. Broke again, and again. So finally in 2012, Electrolux gave us a new refrigerator (same model) for a replacement. It worked until late 2015 when the ice maker started acting up again. Water started leaking behind the ice maker, on the back wall of the fridge. And after a while, the water freezes up. I knew my warranty is over so I thought Id live with it. I always had a towel where it leaks so it wont get all over the fridge. Its terrible and embarrassing. Everyone would ask me why I have a frozen towel in the fridge and I would always reply DO NOT BUY ELECTROLUX. About 2 weeks ago, a piece of hard plastic and styrofoam came out of the ice maker while I was dispensing ice. Like, what the heck is it and where did it come from?? Then last Friday, the fridge totally died! I called every technician in town but unfortunately, nobody couldnt make it until today, Monday (weve had no fridge for 4 days!) Diagnosis: the control board is burnt out and it melted! Cost of repair: $522! This expensive fridge is a piece of junk! I am pissed and Im trying to get Electrolux pay for at least the parts. Lets see what happens next. But I will never buy Electrolux again.

Purchased 1st refrig in 2011. Problems with ice maker, replaced with new one, making ice but it switches to water mode and shoots water all over the floor. Cant fix. So now I am waiting for them to send me my 3rd refrig. I hope it comes soon before my wood kitchen floor buckles from all the water that leaks out plus water is leaking inside the unit. The back of the refrig is oil canned, I can hear water dripping 24/7. My previous cheap brand refrig I had for 18 years never 1 problem. I hope this new one is the keeper.

Im on my 3rd replacement Electrolux refrigerator. This replacement is an Electrolux French Door refrigerator. It has been seen by two different Electrolux appointed certified repair shops. The problem is the interior casing is melting near the top 2 bulbs. Both repairmen from different repair shops said that they have been seeing this problem, and that some have heated to the point of serious damages. I was told by both Electrolux repairmen, that the problem was irreparable, and reported it as so to Electrolux. Electrolux disagreed with both repair shops. Electrolux continues to try to send a repair shop, to agree to do the repair their way. Electrolux continues to evade the big problem of fire, and continues to be inconsistent with its responses to me. Last week, they said it is absolutely irreparable, and this week, left a message on my machine, that denied the replacement, in lieu of some Epoxy to do a cosmetic repair. What about the high heat from the bulbs? What about the repair shops that deny this resolution? Is this a fire hazard or not? I still have warranty.

I own an Electrolux ICON, high-end Counter Depth refrigerator. The Ice Maker has NEVER worked properly. The fan keeps making noise and freezing up, and the ice maker refuses to fill. Ive checked every possible problem it could be, from water pressure to filter replacement and more. Something as simple as an Ice Maker / Dispenser should just work. Theyve been making ice makers for refrigerators for a long time. Its not rocket science. And, why is Electrolux able to simply ignore this problem without making it right for the customer(s), thousands of them unhappy and likely never to purchase another one again, due to horrible customer service and company unwillingness to fix the problem.

I got a double door Electrolux refrigerator this year. The day I got I have issues on cooling too much and spoiling things. I have complain thrice in this six month. I am not getting a solution. The worst service and worst fridge I ever seen.

I have a 3 month old refrigerator and it is not cooling. It is now three weeks without a refrigerator and no end in sight. They have no one that can service the unit and wont replace it. They are now on the second service person and he cant look at it for 20 days. I expect to be without a refrigerator for at least 3 months, this is just not fair. They should have just replaced it. Lets see. A 12 month warranty but the unit doesnt work for at least 3 months and I have renters that have no refrigerator. I will now not buy from Home Depot either because they wont exchange and they dont repair. I will next time buy from a company that sells and repairs what they sell.

Electrolux Refrigerator Model EI26SS55GB0 - I purchased this refrigerator in September 2009. The refrigerator showed problems after I purchased the unit. The main first problem observed was the freezer and refrigerator temperatures were wondering. The digital display also had elements that burned out. The unit was out of the manufacturers warranty when this occurred. I had Sears come over to diagnose the unit and they said it was the interface board. This was in 2012 so based on other posts about their refrigerators I guess comparatively speaking I was doing pretty good. Anyway one month after the new interface board was installed the system started to wander in temperature again and would not stabilize. The Sears technician again came over and replaced the same board at additional expense. The display elements are still not working properly. The segments look like they are getting ready to burn out. We turn off the display to save this part.Now about a month ago the ice dispenser quit working. The issue appears to be the main board which is very expensive to replace. I called Electrolux and they offered me 10% off of the part; Really!!! The board is over $300. I have a friend who owns an appliance store. He told me that he has dropped the Electrolux line. I asked him why. He said when he sold their products he had a ton of circuit board problems. In fact he has a customer that has a similar problem that I had; the temperature wondering. He told me that his customer had a technician out 3-times to change out the board(s). Finally the third time appears to have fixed it however the previous times it went down - the food rotted in the unit and now has a smell that she cant get rid of. My friend is going to swap out the unit with another brand b/c he feels so bad.Anyway bottom line - refrigerators should last much longer than this. I was told Electrolux was a top notch product; NOT!!! Please stay far, far away from this brand. Youll do yourself a favor and avoid MUCH grief!!!

I purchased my refrigerator two months ago and already had to be repaired three times!!! Now, after the third service, the ice maker not working again! This is ridiculous! The worst refrigerator ever! I called Frigidaire customer service and they told me that they will send out another company to fix it! If the first three repair man couldnt fix it, even if they changed every and each part of the fridge for a brand new part, they think that the fourth one could do different? Maybe if he has a magic wand! This company and refrigerator from hell!

I bought a Refrigerator (new display model) from Lowes on 20th October 2020. After two weeks it stop working. I took it to Lowes. They said that I cannot return this item. I was referred to Electrolux/Frigidaire. I called them and they booked a service call. The service man came out and said they needed to order a part that will take a few days. Never showed up again.Called Electrolux again. They promise to deliver the part within two days. I waited for more than seven days. No part arrived. Called Electrolux again. They promised that they will review my case and seek a replacement or refund for the refrigerator. I asked if I need to call again. They said no. More than seven days passed again no information. I called today Dec 24th 2020. Spoke with support staff who asked me to hold the line for more than 15 minute, this call was suspiciously ended by the support end. I called again. Another operator came on the line to say that the technician will fix it next Tuesday. Where in north America can we do without a refrigerator for two months. Above everything else what company is Electrolux/Frigidaire? Such a bad support that they cannot stand to their word. They do not return Email or calls. I will recommend that company for zero star.

I contacted Electrolux because a bad smell was coming from the drain pan, since this was the first time I ever had this problem. When I tried to pull the drain pan out to empty, it was to my surprise that the pan would not coming without taking the fridge apart. Since this was a manufacturing defect I would think they would offer to take care of the problem. But I got an e-mail from customer service to tell me to lay on the floor and stick a rag into the pan to empty or use a turkey baster. Since I am 66 years old and a stroke victim that is not an option for me they refuse to do anything. I contacted Lowe’s where it came from, their customer service offer no help. Sorry I have vision problems so caps are the only way I can see what I write.

We purchased this expensive refrigerator in January of 2014. The in freezer ice maker does not stop working even when the ice bin is full. When opening the freezer drawer the ice cubes get knocked off into the back of the freezer and when the drawer is closed the drawer gets knocked off. The drawer slides and the drawer will not close properly and is difficult to correct. The plastic fascia on the freezer door cracked and Electrolux will not offer any compensation to repair this manufacturing defect because it happened two months after the year warranty.

We have already spent at least 20 hours following every Electrolux procedure to the letter, regardless of how inane the reasoning only to finally be denied a solution. It is the same story about the defective ice makers they designed and installed in thousands of refrigerators a few years back. Bottom line - We would pay for parts but since the ice maker cant be fixed there is nothing we can do for you. Yes we bought $6000 worth of Electrolux products when remodeled our kitchen and they made a defective product but its on us. Thank you very much. They said they dont care about negative Internet reviews because only unhappy people post - not happy ones. Brilliant! So, we vote with our wallet and words. Never buy an Electrolux or any brand by that company and tell as many people as possible. So, when they hire a consultant to find out why the stock is down maybe they will discover these communications and determine that it does matter to try to protect rational consumer relationships.

Defective ei27bs 26js3 electrolux refrigerator: We bought a almost $2,500.- refrigerator November 2012. Within the first year the ice maker broke twice. Now in October 2015 the ice maker is broken again. All they did is offer me $719.73, extended 2 year warranty. That is a joke, since they know theyre selling a defective frige because many people have that ice maker problem. The service techs pointed that out when they replaced the ice maker. Electrolux is selling a defective frige and they should be stopped doing so.

Continuing the drama from April 2015. After talking to a channel of people with this company, writing several letters and sending endless photos to the higher ups in this company, I will end my fight with them. I have to continue monthly blow-drying the interior door of the freezer to on freeze the water line and the back of my refrigerator continues to rust because of water leakage in the back inner panels of the body in this unit. I believe that it was defective from day 1 but the drawers are the most flimsy I have ever seen and are completely broken. Stick with GE and Whirlpool. Signing off.

Ordered a new fridge freezer from Electrolux and expected delivery tomorrow. Unfortunately they have invoiced my supplier and lost my fridge so no new fridge freezer tomorrow! I telephoned Electrolux customer services... and waited... and waited... and waited. After over 10 minutes I decided too many people must be complaining about their dreadful service so I gave up, hung up and phoned my supplier to cancel. I have now ordered a fridge freezer from an alternative supplier... Electrolux? Never again!!

We have been dealing with repair companies that cant even get the parts for at least 3-4 weeks. This is a new refrigerator that is not even a year old yet. 3 months now and they still will not replace it. What a nightmare! The repair companies they use also do not want to do the repairs because they say that they have to go through hell to get paid. I have sent email and tried calling but Electrolux could care less. Dont buy one is my advice. They dont stand behind their products at all. It also cost us 2600 dollars so its not a cheap one...

Beware of Electrolux/Frigidaire french door freezer/frig. I have had nothing but problems with my unit. From the day it was delivered it has had door sealing issues which lead to me loosing all my food in the freezer twice. The back of the unit has a water leak through the ice maker lines which has frozen up and rusted the ENTIRE back panel of frig/freezer. The temperature control panel goes haywire and change the temperature which leads to food going bad. I contacted Electrolux customer service as well as their corporate office in Sweden. They basically told me they would do nothing to assist in rectifying all my issues. I even had the repair company that was sent out through my extended warranty company (Lowes) tell me the unit needed to be replaced but Electrolux still did nothing. I will never buy another Electrolux/Frigidaire product again!!

My husband and I purchased an Electrolux refrigerator from Lowes in March of 2017. In May of 2017 we moved into our new home that was just built. In August, 2017, I came home to water in my kitchen that was coming thru the ceiling of my finished basement. A repairman was sent out to replace a part. In September, 2017, I was standing at my kitchen sink and the water dispenser just came on. Thankfully I was home to shut off the water. The repairman asked me to videotape it the next time it happened to document it! Another part was ordered and replaced.About 10 days ago (October, 2018), I woke up early to get a glass of water and found myself standing in water and water again coming thru the basement ceiling. Lowes stated I was out of warranty and to contact Electrolux directly, which I did. This morning a 3rd repairman came out and again stated a part needed to be replaced. I requested Electrolux replace this obvious lemon of a refrigerator but they will not. They can only offer me an extended warranty thru March 2019. I have no confidence in this product. I will not be able to leave my house or go to bed any night for fear that this will happen a 4th time. How many times does this product have to ruin my home before it will be replaced? Do not buy model E123CS35KS4A if you value your home. Shame on Electrolux for not standing by their product.

Hi, double door refrigerator suddenly stopped cooling. I called customer care, they visited several weeks later. Without much checking they refilled the gas. It worked for a while, again repeated the same process, refilled for second time, after a while it didnt work again. Now if I call customer care they are not coming to repair, closing the complaint saying that I was not reachable which is not correct. I feel cheated and purchased the product from wrong brand. Never ever buy anything from electrolux.

I purchased a Frigidaire freezer in 2007 and, three years later, I purchased an Electrolux Extended Warranty (service contract). During the life of the Extended Warranty I called for service because my freezer was not getting as cold as it should and it was accumulating a lot of frost (not a frost free model). Electrolux sent out a, so-called, service technician who looked at it and told me that there was too much food in it and freezers should not be loaded over 50% of their capacity. I found other accommodations for the excess food, ensuring that the freezer was not loaded more than 50% but this did not fix the problem. I called for service again and Electrolux sent out a, so-called, service technician from the same company who had a different story this time, telling me that the drawers at the bottom of the freezer were not going all of the way back, impeding the sealing of the door.I couldnt see that the drawers were impeding the closing and sealing of the door but I defrosted the freezer anyway and discovered that the door seal was still not sealing and I could feel the cold air escaping from the bottom door seal when the door was closed. I called for service again and requested another appliance repair company to do the inspection/repairs because all I was getting from the company that they were sending was a lot of busy work for me which was not fixing the problem. They did send another inspector who took several pictures of the door and bottom seal and left with the comment that the door was misaligned.Several days later I received a call from Electrolux stating that their findings were that the misalignment was the result of consumer abuse of the door and they would not repair the door. I informed them that was absurd and an examination of the pictures that the technician took would show that the door was not damaged and there was no consumer abuse. They informed me that there were NO pictures accompanying the report and Electrolux was standing by their decision NOT to cover the repair of the door.How very convenient that the pictures that were taken which would make my case and refute their claim had just vanished into thin air!?!? I have filed a complaint with the BBB but Electrolux is sticking by their decision NOT to perform on its contractual obligations and they are doing it through deceit. I have also filed a complaint with the California Department of Consumer Affairs and the results of that one are pending. BUYER BEWARE when dealing with Electrolux Extended Service Warranties! Like me, you might pay perfectly good money for a perfectly worthless piece of paper.

We have a maintenance contract w/ Electrolux for French Door ref purchased Dec 2010.. We were advised by tech contracted with Elux that the company made this ice maker for 18 mos. Due to failure of same, ice maker replaced in new products. Currently, we have had no ice maker since Jul 7 2014. We have had terrible service from both Elux and local tech. All reps apologize for inconvenience, appreciate our frustration, take a msg and nothing happens. I have a ref/file number, still no resolution. Page 1 of the Maintenance service contract states No Lemon Guarantee with requirements that we have met. Being that we have a ref/file number, tech said unit would be replaced. Again, poor service from Electrolux service i.e advised that no photos recd, no report received when service provider, MasterTech contact Lydia, says photos were emailed and report was sent to Elux. MasterTech sent email photos to me yesterday at my request. I forwarded these emails to Elux to Stacy, customer service (?) rep at Elux with request that she has recd email. No response. I am going to contact local vendor as well as TV station, The Turko File, to report this terrible service. As a very satisfied customer with ref but very unsatisfied with ice maker issue and no real assistance other than empty apologies, its time to move to another level. We referred this style ref to friends who purchased after we did; they evidently have the upgraded ref w/ ice maker and love the product. That being said, I would not purchase an Elux ref EVER again and their contracted service technicians are paid very little - they are not paid for additional visits. A losing proposition for techs and then ultimately, us as consumers.

Have a $3000 fridge, not working and never worked right (Ice maker). Repaired 8 times so far. They will not admit it but RF 1207 is the issue. They over-engineered it and it is not a good ice maker. Never again Electrosuks!

Purchased a Electrolux Refrigerator Model #EW288S715A. Ice maker stopped working about 6 months after install. Electrolux tried and send us a new refrigerator. Within a few months the ice maker went again. Electrolux said they would sell us another new one for 40% off the retail price. Its a good thing we didnt do that deal - I have since learned that the refrigerator that they would have sold us would have had the same problem. So no ice-maker in a $4000 CDN appliance and after a few years an error message appeared on the panel.Found out that the problem with the ice maker has now caused more serious problems with the guts of the refrigerator from water damage caused by poor insulation that will cost us almost $900 CDN and will probably fail again in the near future. Electrolux know this is a problem but are not reaching out to their customers to tell them what to do - basically the company has stuck their heads in the sand hoping that purchasers of this product dont get together and go after them. I am working on starting a class action suit. Electrolux is one of the largest appliance manufacturers in the world and are abusing their clients with incredibly bad designed products. Stay away from Electrolux. I was told that Bosch makes a fairly good refrigerator.

Have an Electrolux bottom mount fridge which is 2 years old. Top handle fell off after 6 months and they replaced both doors. Just held on with cheap plastic. It has just fallen off again and my husband has glued it on. This is not good enough. Never had this problem with any other fridges. One is 35 years old. Do not buy. We paid way more that we could bought comparable fridges for. Service agents fixed the first time. We just couldnt be bothered with rigmarole. Have 3 years extended warranty. Just dont buy.

I bought an Electrolux refrigerator piece of crap in April of this year and Ive had nothing but trouble with it. Right now its showing that refrigerator is off. I cant get it to come back on and so my food is spoiling. Of course it has to happen on a weekend and no one can come out here and fix it. I havent unplugged it several times and plugged it back in hoping that would fix the problem but of course that didnt work. Whatever you do, please do not buy anything from Electrolux. Unless you want to buy an appliance thats not going to work, then of course you should buy it Electrolux.

Ice maker never worked, now fridge doesnt work. $3000 fridge never worked from day one. Now I will only get 100.00 back in a lawsuit. Shame on Electrolux. DONT BUY FROM THIS COMPANY. Throw the appliance in the trash where it belongs.

DO NOT BUY Electrolux EI32AR65JS (similar to EI32AR80QS and several other model numbers) OR THE COMPANION FREEZER. The cooling system failed on my unit within 6 months. I have been without a fridge for over a month. This is not just a slight risk, but almost a guarantee based on the amount of feedback on the internet. No coverage for lost food. No time limit on how long the repair can take. No extension of the warranty for the repaired unit. Will not even replaced the already hacked up unit unless it fails two more times. I wish they had categories for customer service and quality in this review form. They would both be 0 stars. I am seeking other customer of this product to form a class to take action against Electrolux.

Bought 20 cuft Frigidaire freezer in Dec. 2020. Did not work correctly after 2 weeks, frosted up. Fan stopped working. Light did not work. Electrolux who now owns frigidaire, sent out service man a week later. After missing with the door the service man said he would have to order a new door and gasket. After several weeks (the freezer had now stopped working) the door and gasket where delivered. The service man never returned or answered my calls. I called electrolux. They sent out a different company. After a few weeks the service man said he would have to order some parts. He did do something with the fan motor. He did order some parts.After several weeks, 3 or 4 I called the service company and they told me that one of the parts was on back order. After 6 months the part came in. A month before I plugged in the freezer and it started working. Still frosted up and no light. The service man returned and after about 30 minutes he said it needed another part. He was not using the part we had waited over 6 months to get. A week later he returned, put some shims in the original door and everything worked right. Not end of story. The new door is still on my sun room floor on a pallet (6ft long). Its now been 8 months, They kept telling me they were going to pick it up. Now they say because its a residence they cant get it pick up, they had it DELIVERED. Now they say its up to me to dispose of it at my expense. I think I am going to try and sell it!

We purchased the Icon freezer/refrigerator separate units with trim kits with all the bells and whistles!! The refrigerator hasn’t been working for 11 months and now Electrolux has offered a 25% discount on a replacement when this unit is not even 3 years old! Will not purchase Electrolux again and have spent 10 days off work for technical support to fix something non-fixable! Electrolux doesn’t stand by their products!

I bought a new standing Leonard freezer code number MUFF21VL-220 MUFF21VLHW-L. It is supposed to be frost free, but unfortunately it makes ice in the upper freezer shelf. It was checked twice by Ale ASA company, your dealer at Al Khobar, not able to repair yet. I bought this brand because I had good past experience with same brand fridge. Now I am disappointed. Please I need a solution to this issue. Since this reflects very bad on marketing your product. Hope to hear from you soon.

I bought Refrigerator and Freezer twins at Max Center on 13-02-11, both with one-year warranties. Upon installation by Electrolux technicians the next day, the freezer had a thumping sound and ice formations inside the door. We called the technicians who came several times, made some installations on the door, but never resolved the problems. Lately, Electrolux does not answer our calls, and we are unable to have this problem corrected, or receive a new freezer. The freezer has an air leak which has not been corrected and Electrolux has offered no new solution or help.

Theres no minus five stars rating for this brand. If not I will rate it minus 3. Is the worst buy I done in my life with 2 visit from a repair company and is broken again. Government needs to start regulating this guys. You pay thousands for a fridge and in just a few months is broken, is not fair for us the consumers.

9 weeks and still do not have a fixed refrigerator. Hours of waiting on hold with customer service over 15 calls to them. Repair man came twice with the wrong part in the right box.

Purchased Electrolux fridge model EI123BC361IS in 2010. Yesterday noticed not cooling. After troubleshooting it was determined light switch not functioning which resulted with bulbs (4) staying actively lit after doors closed. The bulbs super heated fridge causing internal temp to read 99 degrees. The heat from the bulbs melted a hole in internal plastic wall exposing styrofoam insulation. Partially melted another hole over another light. Lower bulbs turned sockets dark brown and also began to melt plastic there as well. Contacted customer service said machine not under warranty. No kidding, I told them not really interested in warranty, I wanted to let them know it poses a fire threat. Their response was to advise me to call a technician and examine it. I suggested to them they should send out a representative at their own expense and forwarded photos to them. Did not get the impression they really care and were not very helpful.

I made the mistake of purchasing an Electrolux bottom freezer refrigerator in 2010. It was not cheap ($3300.00) at the time. I liked the design. The ice maker has not worked since I purchased it. There is always something wrong. Two months ago the ice maker was not freezing ice. I contacted the warranty company and they said they would send someone out. Two weeks went by and I heard nothing. After cleaning up water I called the warranty company again and received a very nice lady (Pamela) and she sent someone different out. They came out and three weeks later put in a new part. That was last Friday. I still do not have ice. Phone calls (3) to Mr. Appliance have not been returned and the call to the warranty company was very abrupt. Latisha could have cared less.

When I first bought the side by side Frigidaire Fridge, upon delivery the delivery guys dropped it, and broke the leveler. I called Home Depot, I wanted a replacement so that I wouldnt have problems later on, they would not replace it because I didnt call within 48 hrs, I missed it by 2 hrs. They did repair it. 11 months later it stopped cooling. I called HD, they scheduled a tech from a local company to come out to service it, two weeks go by and have not heard anything. I call HD and ask when they were going to come out, HD gives me the number to call the service co. I call, they said they cant get out for another week, OK fine. On the night before they were to come, they call me said it would be another week. They said they were really busy and couldnt come out to even see what was wrong with it and didnt know when they could. My guess is that warranty work is not a priority. I called HD, and asked if there was someone else who could service, they set up another company. Another week goes by, I hear nothing, I call HD, they give me the companys phone number and told me to call, they tell me I should be getting a call by the end of the day. However they will give me the number in case they dont. I asked if they had all the information or if I need a reference number for them? They said, No, I spoke to them and it is all set, they know all about it and they assured me they will take care of you. They didnt call, I call them the next day. I said to the owner, You should have been contacted by HD, they said that they gave you all the information about what needs to be done, he says, About what? I said, My fridge, Yeah I got a call but Im not doing it, I wont do any warranty work for Electrolux, they owe me money, he went on cursing, cursing and cursing at Electrolux that I had to cut him off and hang up. I call HD again, I say, I thought this was all set up with this company, also why they would Electrolux use a company who wont do warranty work and bad mouths them? They really need to find dealers who will support them. I would be embarrassed to send a customer to a company like that. HD looks up another company, another company and asked me to call them, I say, Wait a minute, first of all you wouldnt even know that the fridge is getting repaired, you call the service companies however you dont follow-up to see if it was actually fixed and that Im satisfied, I dont get that? Im the one that has to call you to tell you that Im having issues, you are relying on your customers to tell you. They said they would call the 3rd company. A week later, I call HD, no one has contacted me, they call the service company, and call me back, they tell me I should be getting a call by the end of the day. However they will give me their number in case they dont. I call them the next day, they said they would come out in two days, and they do. They determine it is a line leak, they said they dont do leak repairs. Im now 2 months into this with no fridge and $450.00 of spoiled food. I call HD, they said they would call Electrolux. Another week goes by, I call HD, they tell me that they are trying to get it replaced but Electrolux has to approve it. Another week goes by, HD calls me, Electrolux approved replacement because they couldnt get it fixed, we have to wait for the paperwork. Another week goes by, I get a call from Electrolux, they asked where I bought it, I ask why they needed that and said Home Depot, he said, Because we go back to the same company who you bought it from. Im thinking, you should have already known this, you have been talking to them and approved it. 2 more weeks go by, I dont hear anything, I call HD to see when it is going to be delivered, they have nothing in their system, they have to call me back, two days later I call HD, still cant find me in their system, HD conference calls Electrolux, Electrolux said they ordered it through Lowes because HD doesnt keep them in stock. Electrolux said I should have received a call by now from Lowes, Im sure they will call you in the next day. Another week goes by, I get a voicemail from Lowes, they want me to provide a receipt, they dont have it in stock it has to be special ordered. I call the Electrolux Corporate Supervisor who I had been talking to up until this time. Her voice mail kicks in, she is on vacation and leaves a phone number and message and to ask for a supervisor at that number. Im 3 months into this. I call the number and I told the Electrolux Rep on the phone I wanted to talk to the supervisor, she said, Ok, but first I need to update our system then I will transfer you, she ask me if it was a side by side, I said yes, she then said that, Lowes should be in contact with you, have they contacted you, I said, I wanted to talk to a supervisor, she went on and told me I need to call Lowes and that they will get it delivered. I asked for her supervisor again, she said, Sir Im telling you what you need to do, (Isnt it great when they TELL you what you need to do, instead of doing it for you).I said, You dont know the story, I already made contact with Lowes and it has all changed, thats why I want to talk to your supervisor, in fact I was told to talk to your supervisor, get me your supervisor, she said that it might take a minute, I said, I have been waiting for 3 months, whats another minute to me, let me talk to your supervisor, Ok sir one minute, she transfers me, the supervisor comes on, I tell her the story, (It is also noted in their system). She could care less, I said, I have been without a refrigerator for 3 months, how much time should a person have to wait? She immediately replied, in a condescending tone, Well I had to wait for things too, I asked her, What does that have to do with me? She said, Well sir, Im just saying... I respond, I could care less. I need a fridge. I said, Lowes wants a receipt before replacing the fridge, she said Yes, they need that.I said, They want a HD receipt? Yes they can request that, I explain that I bought it online and I didnt have it, she said, You have to have it to get a replacement. I said, You guys (Electrolux) already approved a replacement, you called Lowes and gave them a PO? She said it was out of her hands and that it was up to Lowes, You need to call Lowes. Throughout the call her tone was very condescending, as if she didnt want to help. I then asked for her supervisor, she said O.K. However if I wanted her to she would call Lowes while I was on the phone, I said, What is that going to do if you are telling me I have to have a receipt for them to have them order it through you? I asked for her supervisor again, she transfers me to a supervisor who I had already been working with, the one on vacation whose message said to call her. Why transfer a person when the person isnt in? This is just a small, very small account of what it takes before you get a replacement or even an answer. I still dont have a replacement, I have made numerous calls, promises broken, my father has even called. Im not even sure if proper training would be beneficial? Based on the fridge being a special order, best estimate to receive the replacement is 4 months. Thats if they dont need a receipt. And keep in mind, HD and Electrolux both have in their systems the broken fridges serial, model number and the date which it was purchased. Furthermore Electrolux Corporate has already approved a replacement and has given Lowes a P.O. number. One last thing, they want to charge me to Haul their broken refrigerator away. UPDATE 4/18:Another week goes by, Lowes tells me they are having a difficult time getting the correct information from Electrolux. I call Electrolux and talk to a different Corp. supervisor, someone in their “Escalation” department, she states that they should not have set this up with Lowes since I didn’t buy it from Lowes and now must go back to Home Depot. However they are also trying to find another retail store to take care of it? She said that my original supervisor I had worked with will call me the following Monday to update me. I get the call on Monday afternoon, the original Corp supervisor tells me that the replacement should never have been processed through Lowes, and that she has idea why it was given to Lowes. I told her that she new I bought it from HD and that I even questioned her on why they would use Lowes? She didn’t know, she said that replacement will be coming from a third party, A third party I asked, so its not coming from HD? She said it looks like its coming from one of our warehouses and we just need to find a delivery company? She said she would contact me once they have it ready to be delivered. Very close to 4 months now from when I first called. My question to Electrolux is this? How long should their customers have to wait to be taken care of, 10 days, 1 month, 3 months, 6 months, 8months and 1year? Please tell your customers, do you keep benchmark numbers, goals, do you track, do you care? Why do you not give apologies or be sympathetic? Also, since returns, damages, replacements, warranty work is part of doing business, why would you not use it to gain customer loyalty? This is what you do for a living. One last question to Electrolux, it’s not my job to do yours, or is it? My best guess to have a replacement is now 5 months.Update to follow.

I bought a ** Refrigerator and Washing Machine 5 years ago when I built my house. Both are broken. The fridge leaked water all over the floor causing the base cabinets in the kitchen to suck up the moisture and ruin them. The Washing Machine needs a new circuit board. How does a circuit board fail after 5 years? Incredible. Stay away from Electrolux.

This appliance is a piece of junk and the service has much to be desired. Bought it with other kitchen appliances while redoing the kitchen. Have only used it two months and here are my complaints: doors were dented when unit arrived, new doors were put on with seals put on backward, water filter leaks water on the floor, unit makes more noise than expected. Freezers doesnt seal. Even after service people allegedly fixed it I thought it still didnt seal. Turns out I was right. The freezer door rails need replaced according to third service company!! The electronic computer board has malfunctioned and is reading error codes. The refrigerator will not maintain cold. The evaporator fan needs replaced - not working. Some type of Unit blew out when there was some type of power outage. Now, keep in mind this is two months of use!!!!!! I am filing a lemon law complaint and complaint with the Better Business Bureau. The response of Dormont Appliance and Electrolux has been much less than stellar. DO NOT PATRONIZE EITHER OF THESE COMPANIES (for your own good!).

I purchased a Electrolux refrigerator on 2/10/2013. After I purchased the refrigerator the ice maker didnt work. The repair man came out to my house and said the water line was frozen and that this was a known issue. He place a part in the refrigerator that would stop the line from freezing. Now, for the last month my ice maker hasnt worked. I had a repair man from ASI appliance repair company come out. He said that the ice tray had a crack in it and that a piece broke off that this was the cause of the ice maker not working. I gave it 24hrs. to produce ice, nothing happen.The repair came back out and said that I need a back panel deterioration Kit and that it will extend my refrigerator out two inches. Also, that the manufacturing is aware of this problem. So, in short Im very dissatisfied with this product. I paid a lot of money for what I thought I was getting a high end refrigerator. This unit is only 3 yrs old. I want to know what are you going to do. At this present time I will never purchase another Electrolux product and will inform social media and friends to do the same.