Bought a new front load washer and dryer from large local furniture & appliance distributor. An upgrade we thought from the used appliances we got from my fiances parents (which should be noted had last 12... yes, TWELVE years). Not even 3 months in and the washer quit. The issue - the flywheel in the back came loose, or was simply not tightened properly when built (HINT - manufacturer DEFECT!!!), and cut deep grooves in the back of the hard plastic housing, so far you can see through it. And it eventually threw the belt off, thus giving the tub no agitation to wash or spin. That was how we discovered something was broken. Completely useless washer. And that is exactly how Electrolux is now working with us (LOL) to resolve the problem. THEY are completely useless!!! Even their local authorized service company confirmed it was inoperable, that it was irreparable AND it was a manufacturer DEFECT. And to further the agony, the apparent leakage of water over probably a few weeks, has caused water damage and mold to the brand new linoleum and woodwork we put into the laundry room as part of our upgrade.And their response - file a claim with OUR insurance company and then see if theyll subrogate. WHY should we do that when YOUR APPLIANCE DEFECT caused the problem?! I say again, Electrolux is completely USELESS! NEVER again will we buy ANYTHING Electrolux. We thought these new washer & dryer were a dream, but now has turned into an incredible nightmare!Hey Electrolux, heres a noble idea... Stand behind your products and take care of the consumer and maybe even small problems will be overlooked and youll get a better reputation. NOT with us mind you, that is utterly shot to heck! Completely useless!!! In closing, AVOID ELECTROLUX PRODUCTS AT ALL COSTS! Save yourselves from the insanity and stress. Weve been hassling with them almost 3 weeks now and no washer. They are a horrible company to deal with. Thank you for reading.

After four months the refrigerator broke. They made me wait two weeks before even offering a loan fridge. I had to call them and spend hours on the phone to come up with any solution (other than not having a fridge). They asked me to go without a fridge for four months because the part they needed was on back order. Bad products + bad service = really really bad company.

Safety alert! Purchased this dryer from Sears in December 2017, and have experienced lint clogging problems in the fan assembly since then. Spoke with Rita ** at corporate, November 20, 2018, at 12:30 p.m. central standard time. She first asked what she could do to and I told her to pay for the parts I ordered or replace the dryer. I reviewed my original email message to her (Rita **) as she appeared to not have read it thoroughly. She stated that my installing the filter assembly lint clamshell (530451374) and the grill assembly lint with moisture sensor (5304515376) would void my manufacturers warranty. Even though the parts are newer models (for EFME627U) released after discontinuing my dryer model and would work by using longer mounting screws and transferring the original moisture sensor wire assembly, Electrolux would dismiss the unit and no longer honor the warranty. I stated that the engineers would be very happy to learn about the problem and the repair to correct using the newer design parts. I also asked Rita if she would like grandmothers or other elderly people to have to deal with the felt producing lint buildup in the fan assembly. I expressed concern regarding the high number of bad reviews of this dryer because of the lint problem. Rita promptly tried to tell me that the majority of the Internet reviews are negative at which point I cut her off and explained that I understand how the Internet works as I am an IT professional. People typically post detailed negative reviews when extremely frustrated or disappointed. Rita said something about posting good reviews and I told her that I do not post reviews for every service and item that delivers as expected. It is only the problems that need to be shared or those services or items that deliver in a much better than expected manner. Rita stated a minimum of three times that it was at my discretion to post negative reviews - even when I explained that they would be detailed. With all that said, are you certain that this direction is the one endorsed by Electrolux corporate? It is a great disappointment to me and I will need to spend more time to release the reviews as I do NOT want elderly people or others (think of your family and friends) to purchase such a problematic dryer. This dryer is the FIRST to exhibit these problems - even with washing and drying laundry containing MORE fur and lint with my previously owned, other branded, units. In all cases I am a fanatic about cleaning the lint screen and in the situation of the current Electrolux, stopping the cycle midway to perform an additional cleaning if I am drying whites (cotton based). Note that I also sent email messages to Alan Shaw and Jonas Samuelson receiving NO response or bounce messages (their email addresses are good). Will never purchase Electrolux products again.

Bought Electrolux Luxcare front loader washer in August 2017. Almost every load the washer is off balance. It really makes noise and vibrates. We have to push it back into place! We have had two repairmen look at it. They cant seem to find the problem. Very disappointed in Electrolux. Wish I had my old washer back! Will never buy Electrolux again!

This convection / microwave was delivered 1 month ago. It is replacing a Samsung Over-The-Range convection / microwave. The Samsung was ridiculously noisy, had a weak vent fan, poor lighting, and very dim display but overall it did work pretty good. After 4 years of service it got donated to Habitat For Humanity (thanks for the tax write off). NOW I have the Electrolux convection / microwave. It was difficult to install. The holes and brackets from my previous microwave aren't in the same location. I understand that these are different brands but I've hung different microwave brands in the same location before and the mounts where pretty universal - not this time. The LED display on this device is just as dim as the one on my previous device. I guess NOBODY can create a display that's easily visible from more than 7 feet away. Now here's where the Electrolux sets itself apart,,, it looks great, the lights are bright, and the vent fan actually works really well.The interior is all stainless steel with this cool diamond pattern. It looks really nice. When using the convection oven,,, the temperatures are accurate and it bakes to perfection. It is noisy too but nowhere near as screechy and obnoxious as the Samsung. It's just the nature of convection / microwaves to be a little loud. If anyone finds a quite one please let me know. As for the buttons,,, there ARE NO buttons. It's a flat touch panel just like your smart phone. Pushing hard on a number doesn't make it work. You have to gently apply a full fingerprint over the button to get it to work and you cannot be in a hurry. It takes a little getting used to but it's really not that big a deal. This is an expensive device but it was worth it.

I bought the best gas range at Sears...the cooktop peeled off almost. It looks like someone hacked it up but just heat made it crumble, and every time I put on the convection oven it makes a sound like it is scraping on something. I hate this expensive stove but it is too late for a warranty. It is a very expensive piece of crap.

My very expensive ($1,400) Electrolux dishwasher model EWDW6505 just cost another $311 to fix. This is after replacing the water pump approximately a year ago. It was just over four years old and used only 2-3 times a month. Forget about customer service where they will only tell you that you have to contact one of their service agents in your area. It cost me $75 (trip charge) for a serviceman to come over and make a phone call to Electrolux tech support for the error code which resulted in a needed repair kit. Two weeks later after the repair kit installed, I was charged $118 for the kit, $100 for a second trip charge and $18 for labor. It is not true you get what you pay for in this case. I will never buy another Electrolux appliance.

Tech advised over one thousand dollars in repairs and option to purchase a warranty for over $400. What?! Um, no! Bye Electrolux, wont be seeing my money in your pockets anytime soon. A 3 year old $3200.00 range that doesn’t get much use, again if I can help you save thousands by my review, throwing that POS in the trash is worth every penny.

Purchased two months ago, extremely happy with our purchase. Very quiet. Easy to operate. Will purchase an Electrolux dryer once ours goes out.

I bought an Electrolux washer three years ago. Nothing but problems. It has been down FOUR times. Last couple had water on my floor an inch deep. Two of us, hardly used. Electrolux could care less. Spoke with four reps and the best they could do was tell me get an extended warranty. I had one last year and it took 2 weeks for them to fix it, a 10 minute job. PLEASE- never buy Electrolux products; they do not service their products and they are lemons.

Our LG top of the line troublesome fridge of 5 years died leaking water on our wood floor. LG does not stand for Lucky Goldstar or Lifes Good; in my dictionary it stands for Lousy Garbage! Enough about that. We were now in a lurch for a new fridge without having the time to thoroughly research our purchase. Instead of going to a chain store that sells appliances (have you ever attempted to contact a salesman at Sears? Its a joke!) we decided this time to go with an independent appliance store. Initially we may have paid a little more, but what we received in service was priceless! Since we were less than a week away from Thanksgiving the owner bent over backward to deliver within a couple of days and the installation was professional, clean and non-damaging to any of our belongings.We went with an Electrolux counter depth model with the freezer on the bottom. We were impressed with the features and based upon that my husband wanted the deluxe model which had a special drawer for ice cream so that it is not rock hard when you try to spoon it our of the container. After it arrived I looked at ratings for this model and they were horrific. I felt my heart sink to the bottom of my feet, especially after the amount of money we spent. I didnt tell my husband right away for obvious reasons and decided to let time pass to see what transpired.Three months have passed without a single issue. It is a pleasure to have in our kitchen. The produce doesnt freeze, we have loads of room inside because of the design and we have loads of ice, a problem with counter depth french door fridges and one common complaint about the Electrolux. The ice dispenser on the door is great-small cubes just the right size for a glass or crushed if desired. The cubes actually come out when the lever is depressed (non existent with the LG) and water doesnt drip after dispensing water. The ice maker in the freezer is ingenious! Now I dont have to listen to the ribbing from my daughters about the stingy ice maker. All in all, I think that we made a wise purchase, and well worth the money.

We purchased a glass top range and had it for 3 weeks when the problems started. It started with beeping and then F11 on the control panel. So no oven for a week until repair man came. Again no oven for 2 weeks until he replaced the control panel and within days the problem started again. So another parts replacement and no oven for weeks. Now the problem started within hours and another replacement, so 3 repairs and still not working. After 3 months of repairs, no oven or stove as if it was plugged in it would continuously beep loudly Electrolux replaced the stove. So now a month with the new stove and its not working, continuous beeping and no buttons work.Tried calling to speak with a supervisor and no luck just the same (we really dont care attitude). So now back to all the stress and frustration and months of repairs. If anyone knows how to get a hold of a supervisor as customer services keeps telling us the supervisors will not take the phone would help. It amazes me that a company that is kept going by its consumers doesnt really care about its consumers. What happens when they have no consumers as they went to someone who actually cares about them. How many companies are no longer around because they lost all respect and confidence by their buyers.

Avoid Electrolux Washer and Dryers like the PLAGUE!!! They make horrible designs, and are deceitful and dishonest with their clients. I purchased two units from them in 2013 - a washer EIFLS55IMB and a dryer EIMED55IMB. The washer has been a disaster. First of all most of the components inside the washer are made in China which has a terrible reputation for quality. In my particular case the main pulley attached to the tub is constantly coming loose because the bolt that holds it on cant do the job. Over time the belt gets loose because the pulley wobbles on its axis and the washer cannot spin/rinse the clothes. Worse yet the pulley is designed so that the belt can easily slip off of it as there is no lip to keep it in place. When the pulley comes loose it often drags against the plastic tub... cutting into the tub itself until it eventually slices through it completely. The end result is catastrophic failure.I have had several repair people come over and do realignment of the pulley and belt but it keeps happening. Finally I went in there and took a look for myself and was astonished at what I saw. A complete and total design failure. Electrolux should not be trusted with any appliance purchases. Believe me this company will rip you off and not live up to their warranty commitment. Avoid them like the the plague or you will be sorry!Updated on 07/17/2015: I filed this first Consumer Affairs complaint against Electrolux listed below a few months ago. Well I now have confirmed that the grooves cut into my clothes washer tub by the defective tub pulley is causing water from the tub to splash inside the unit which then makes it way into the pedestal. All the circuitry and the control board for the washer have experienced corrosion as a result. It is a miracle there wasnt an electrical fire.

The washer started squeaking while spinning after 2 months of utilization. Called customer support and firstly they asked me if I unplugged the washer (not sure what is the connection between the 2, but ok..). Then they said that I have to pay for the service and when I told them that the appliance is in warranty they said that I have to pay to unstack the dryer (which is on top of the washer) at least (!). Be prepared to pay $135 with tax. :( They booked a service provider that was not covering my area, so I had to call again and when I told the customer support about this, he pretended he cant hear me and hung up on me. So I had to call again. I am very frustrated with the customer service as well as with the payment I have to make even if the appliance is in warranty. I will never buy Electrolux and would never recommend it to anyone. An appliance that starts making that noise after 2 months of use is not a good appliance!

Can only wonder if the GE acquisition is a factor in the terrible cust service from this once prestigious company! Previous service calls were handled professionally and never had an issue until Sept 15 when I called cust service and ordered replacement part which covers the motor, etc on back of refrig. Unit arrived approx 10 days later damaged beyond use due to improper packaging of unit (modified box broke open, packing material missing, and unit was crushed). Called cust service back and a replacement unit was shipped out and arrived 4 days later but it was the wrong part. There are only two parts on the backside of a refrig -- the metal plate covering 90% of the unit and the cardboard panel covering the motor, etc! Called cust service again and was advised even though Electrolux rep ordered the wrong part, they would only waive restock fee and I was financially responsible for return shipment for a 35 x 13 x 5 box. Lastly, submitted online complaint to cust service expressing my disagreement with the shipping issue. Next day received email reply stating Saw you called in and matter was resolved by waiving of restock fee.I seriously question if there is some type of learning/listening disability issue (such as Attention Deficit Disorder) with the Electrolux service staff. Or perhaps they just dont care -- put in their hours and collect a paycheck and go home. Three out of four reps failed to listen/absorb what was being said and merely mouthed platitudes and repeated errors. While I was very polite to all of the cust service reps, I am thoroughly disgusted with the corporation and would not recommend Electrolux products.

I am extremely happy with this range. The quality exceeds my expectations and it looks sleek and modern. The burners heat things up quickly and evenly. Controls are pretty easy but you do want to read the manual.

We have had to replace the upper inside blue liner twice as the porcelain or wall burns totally through. This is a $3000.00 plus oven and we now have been waiting over three and a half months, as ELECTROLUX has them on backorder.

In January, 2017 we purchased the top of the line Electrolux Washer and Gas Dryer. Shortly after the washing machine was installed, water started to leak from under the unit. It flooded our laundry room. A week later a tech showed up and diagnosed that a pump was installed incorrectly at the factory. Two weeks later it was replaced. Guess what? It continued to leak. This time I asked for a different tech to come out to ensure he knew what he was doing. He determined it was a different pump that was cracked so another part had to be ordered. By this time I was so upset that I demanded a new machine.After much negotiation, Electrolux agreed to replace the washer. Now last week, our dryer stopped working. We started to notice about a month ago that it was taking longer to dry clothes. Finally on Jan. 5th exactly one year from when we took delivery, the machine stopped working. I called Electrolux Jan. 8th and they said the one year warranty is up so I have to pay for a service call. The customer service at this company is terrible and they forget who is paying their salaries. I will never buy another Electrolux appliance and I urge others to avoid them like the plague!

From date purchased, microwave turntable will not turn off when need to bake with 9x13 dish or round pan larger than turntable. There is a button for this to happen. Electrolux now says after 3 repair trips that the unit works the way its supposed to. Says the turntable is not supposed to turn off for convec. They will not discuss replacing it with a model that the turntable turns off. In other words, Im screwed! I will never buy another Electrolux item again.

I purchased an Electrolux dishwasher from Lowes (never again). I paid 1200.00 dollars for the unit. After the first use, there was water left in the dishwasher that wouldnt drain. I called for service repair and a week later they came out to fix it and the same problem still occurred. I had to use my shop vac to remove the water. I called for the second service call and the tech advised me that I needed a new garbage disposal because food was backing up, causing the pump to burn out. I purchased a brand new disposal and had it installed. It still doesnt drain. I have been getting the run around from Electrolux and Lowes and neither company is providing me with good customer service. I requested a store credit so I could get an replacement and I was told I needed 3 service calls before it could be approved. I will never purchase another Electrolux appliance and I will never shop at Lowes again. If this matter isnt handled I will be contacting an attorney.

I dont recommend Electrolux appliances. Cant reach anyone at Electrolux. Dealer (Ferguson) not helpful. No washer now for a month after spending $900 on repairs. Tech said not repairable due to circuit boards.

This Range/Oven had all the features I was looking for. Besides looking great, the range has a fast boil feature which saves a lot of time. The oven is convection and has a roast mode which was high on my must have feature list. Oven consistently cooks evenly. Overall this Range/Oven is a wonderful addition to my kitchen. I would definitely recommend this to anyone in the market for this appliance.

Units are made in Mexico and are poorly tested, made and stood behind by Frigidaire who warranties this 23 sq ft stainless unit for 1 year. You can get an extended 3 year warranty called a Platinum star warranty as an option. Little faith it might last one year as we see it. Numerous complaints are on the web primarily centering around the a ice maker. We are on # 3 ice maker in 6 years since purchase. Customer service in Ga. was a TOTAL waste of time and we were advised no recalls or bulletins had been issued on any model. Wished you could have heard their lack of concern. We guess after waiting over 30 min. for an agent, most people would have bailed on the call and we called first thing in the morning. Keeps the complaints down if you cant wait an hour to get help. In addition to the ice maker, we now have a ce code alert on the front led panel and no lights in the unit. After shelling out 3 service calls for this fine work of refrigeration- this will be our last, The repair is scheduled in 12 hours and it will be sold.We called our place of purchase Goedekers in St. Louis and discussed our displeasure to the owner whose sales people pitched this as a great deal for $3500 in 2000. The sales people placed it in the category of Sub Zero, Wolf, and Viking. Goedekers were asked today to have the local or regional rep. contact us but they doubted we would hear from them so now we are warning all consumers.We are on city water and when the unit was installed-GOEDEKERS ran the water line. To replace it if that contributes to our issues- the current repair people now say I need an additional plumber charge to re-install it. More charges to remedy a piece of crap that had little testing on it before it was placed in the market place. Craigs list will be seeing this soon- we pity the buyer but will just say we are going with another brand and this runs fine now. It is true Electrolux sucks - in vacuums and now refrigerators. DO NOT BUY ANY MODEL OR YOU WILL SUFFER BADLY. Our model is: EW23CS65GS1. You have been warned.

9 weeks and still do not have a fixed refrigerator. Hours of waiting on hold with customer service over 15 calls to them. Repair man came twice with the wrong part in the right box.

Top of the line Front load washer leaks. Door hinge defective and never fit properly. Had Sears fix several times but it is a horrible design. Made in Mexico where they stripped the screws when they put it together. Notified Electrolux customer service but they said my mistake was calling Sears. Since it is now over one year old, Electrolux will no longer help me. Stay away from this brand. They only say they care about customers. Their actions do not match their words. Buy a better brand.

Do NOT BUY THIS BRAND! What a waste of money! My dryer quit working after 2 years; we called a repairman and he said there were burn marks in the control panel and would cost well over $700 to fix it. We will be buying a new dryer today and it will NOT be an Electrolux.

This product was purchased in December 2006 and installed in our home in April 2007 after our home remodel was completed.When we purchased this product, it came to our home from Home Depot in a box. However, after only 4 years, the freezer has stopped working. And, when the repair man came to check the product, he pointed out to us that the product had welder soot marks around the left back bottom and parts had been refurbished inside the unit. In short, the product was not a new product when we purchased it from Home Depot in 2006.When we contacted Home Depot about this matter, the appliance manager was very concerned and stated that they will be checking all products from Frigidaire for refurbished soot marks. He also stated that the freezer should not have stopped working after just a short length of time.As a result, we have contacted our attorney. Our attorney explained that his office will be contacting the FDA and also the Federal Consumer Affairs Office in Washington and request a full investigation into this matter. It is suspected that Frigidaire is selling refurbished products; and 100s of other consumers may have been scammed as well.The product arrived at my home from Home Depot in the manufacturers box and sold to us as a new product. However, the repair annalist informed us on 3 November 2011 that the product was refurbished not new!We called Frigidaire Customer Care Center today at 1-980-236-2000 and talked to a representative who had an extremely illiterate tone over the phone. In short, he basically told us to go to hell.1000s are being scammed by Electrolux Corp (Frigidaire distributor). Please investigate! Thank you.

I have 5 little kids ages 10 months to 9 years and I do laundry as you can imagine as a MUST every second day!! Bought Electrolux washer dryer since I was advised they have fastest washing time and does great wash! To my utmost disappointment and my worst nightmare I got a lemon of a Wash machine! Worked for 1 week! Only! Started squeaking then leaking! Called the company and since it is under warranty they said will send someone down! Waited a full week! Finally the technician says gotta replace 5 parts! Had to wait 2 weeks for parts! You can imagine Im schlepping garbage bags and bags with kids in tow to Laundromat! Aggravation! Finally parts arrive, the technician comes back after a few days- installs back tub, front tub, basket, rubber by door! Every single part in this new machine! And disappears before he even has a chance to check it out properly! Besides for he scratched up my wall, and left all the old parts and garbage by my front door! Heavy parts!!I breathe a sigh of relief though somewhat! Great let’s do laundry! Throw in much needed load, and whoa when it comes to spinning it starts squeaking and bam! Stops spinning totally!!! This was Friday afternoon, can’t reach technician till Monday! Finally reach them Monday after suffering through Laundromat again. Guy comes back, opens the insides, says “oh the rubber slid off”! Puts it back on! And out the door he is! Call me if you have any problem!I had towels that were smelling already, threw in the load and in no time the squeaking started!!! Before I had a chance to do anything smoke started bellowing out of the machine. I pressed cancel and quickly called and ran for all the kids! I grabbed the infant and toddler ran outside! Luckily phone was in hand I called fire dept! Thank God I caught it early and stopped the machine! But I cannot use it now!I called Electrolux and they say they will send other repair company!! I begged, demanded and threatened for a new machine!! Can you believe that!?? They refused!! I need a new machine! I got a total lemon! I have 5 little kids! I cannot afford all the aggravation to wait for them to come figure out that they cannot fix or how.

8-10 years nothing is in stock for your Electrolux appliance. Avoid Electrolux. Many issues exists from quality to replacement products. My entire kitchen is Electrolux. I had a bad fridge first, the dishwasher doesn’t clean well. Now a range that has no filter replacements.

We built our dream house in late 2013. We purchased a washer, dryer, refrigerator, double oven, gas cooktop, dishwasher and an under counter ice maker. All ELECTROLUX. The washer is full of mold, the oven cooks unevenly, my refrigerator ice maker is unreliable - having its own mind and only sporadically makes ice. At one point after several months of use it dispensed pieces of styrofoam along with ice cubes. Have already replaced the dishwasher due to excessive service calls and mold. The latest slap in the face was my under counter ice maker just stopped working. Called Electrolux. They sent a repair person out - the service call was $145.00 - it was a crack in the propeller on the circulation pump. To replace, the estimate was about $800. It was only used a handful of times, mostly during the holidays. It will be on the curb for trash day. Electrolux products are horrible and so is their customer service department.

I recently purchased an Electrolux dishwasher from Lowes on Thursday March 16, 2014. It had been on display in their cabinet section and discounted accordingly. When I got the unit home and went to install it I found the discharge hose that connects to the garbage disposer was not in the unit. I also found the mounting brackets were missing. I called Electrolux customer service and explained the issue. A gentleman named Jerry took our call. We told him we needed the parts right away as we had kitchen installers at our home. We asked for the parts to be shipped overnight so we could finish installation on Friday. He said it could not be done - company policy states that missing parts would be shipped only in 3-7 days. If we paid for the parts and overnight shipping we would have them Saturday. This was originally a $1500 dishwasher and we felt we were being treated poorly. We were on the phone for about an hour and I requested to speak to a supervisor and was told none were available and to call back tomorrow. Totally frustrated, we paid for the parts and next day shipping via credit card. No parts arrived Friday, no parts arrived Saturday, and no parts arrived Sunday. We finally received the parts on Monday. Much to our frustration, the hose was wrong. Jerry had shipped the hose that was attached to the dishwasher, not the hose that attaches to the garbage disposal. So, on the phone again with Electrolux. The next customer service person could not identify the hose I needed and said she would have to speak to engineering. She called back later in the day to state they identified the hose, she would credit me for all the missing parts and overnight shipping. She said she needed to transfer me to another department which would handle shipping me the correct parts. Upon transferring the call, the connection dropped. 2 hours of effort lost. I called back in and spoke to another customer service agent who was not helpful, could not find any notes after I explained to yet another person at the company what had happened. He states that because it was a floor model I would have to pay again for the parts. AT THIS POINT I LOST IT. 4 plus hours on the phone with Electrolux and I was back at the starting point I experienced Thursday. Is this the service they provide to customers buying their products?? We are in the process of selecting another dishwasher, 2 wall ovens, a stove, and refrigerator for our new kitchen. We are also selecting appliances for our in-law suite and a rental home. Needless to say, given our experience, the new appliances will not be Electrolux. Adding pain to this experience, no invoice was provided with the parts shipment!! Does anyone at Electrolux care????

Purchased a matching refrigerator and freezer units with a trim kit for our newly built home. Prior to installing these units, both were plugged in to ensure they worked properly. The freezer did work without issue, however the refrigerator (after three services) still doesnt hold a temperature under 70 degrees. We asked for a replacement from the company we purchased it from (Jetson of Stuart Florida) and was told that the manufacture would not authorize a replacement because the unit could not be classified as unrepairable. Called the manufacture, and was told that they had no record of any service on the refrigerator. After the manufacture called the service department at Jetsons, and discovered no service call history was forwarded to the manufacture, all that could be done was another service call had to be set up. (Runaround, runaround). Of course a technician will get the unit to work for a few hours and again it will fail, and this merry-go-round will continue. I am out $2,000 and no working refrigerator. Buyer be aware, every seller of appliances must follow the manufacture replacement policies. Once you take delivery you are stuck.

Electrolux Washer Model EIFLS55IIW1 - Washing machine delivered 1/25/2014. Purchased matching dryer 6/1/14. Dryer control panel dies after three months. Repaired under warranty. Just short of 22 months of delivery washer does not spin out clothes. $100 for repairman to come out. Says, Broken belt. Comes back a week later with belt. But NO, not the belt, the pulley, and the pulley ate into the drum, destroying that as well. 22 months old and washer is considered totaled by repairman. However, can be fixed for $1,200 for parts and labor. Wait, I only bought this 22 months ago for $899. Now the fun, Electrolux says that it will warranty parts and that I can pay for the labor. Again, top of the line machine should of lasted at least 5 years, not 22 months!! Frigidaire washer made by Electrolux stood the test of four teenagers, dog blankets, horse blankets, etc., but the more expensive top of the line model could not stand up to two senior citizens doing normal washes, with the wife doing all the appropriate cleanings on machine. Bottom line, if I did not have the stackable set I would of not replaced it with this piece of junk. Even wife says the first machine did not clean the clothes properly, not enough water, and ran far beyond time for a load of wash. Recommendation: Stay away from the Electrolux line. Read the other comments about water, service, etc. They are not going to help and the new machine to replace was even more than the first one. No discounts, no credits. Nothing from Electrolux. Dont buy is our recommendation!

We purchased 6 appliances all Electrolux. We had 2 issues with the microwave door repaired under warranty. The fridge however is a completely different story that never ends. It has been 3 years of repairs and replacement parts but the worst of it all was when one day I dispensed water and ice from the fridge door and while drinking I choked on something. Fortunately for me my husband was here to assist me in dislodging it, and it turned out to be a piece of styrofoam dispensed from the ice maker. I was able to spit it into the sink in bewilderment. We inspected the bin and were perplexed as to where it had come from. After that 3 more pieces of styrofoam were dispensed at different times. We kept inspecting the bin and found a large plastic piece and some wires wrapped around the auger. Many dollars have gone into this ice/water dispenser, mother board, display board and now this styrofoam and choking. Stay very clear from Electrolux. Im sorry we chose this brand just for the induction. The freezer in the bottom we cannot turn off, and the seal around the freezer door does not meet up with the frame leaving the cold air to escape leaving me without a frost FREE freezer and fluctuating temperatures. At times the warm alarm will sound alerting us that the freezer has gone warm and then we need to cut the power on then off to reset it and throw food out that thawed. Now we throw good money after bad, and to add a serious choking incident into the mix is unthinkable. This complaint could be a whole lot different if my husband wasnt at home to help me with a piece of styrofoam. To think a refrigerator is a danger in your home!!!

We purchased this expensive refrigerator in January of 2014. The in freezer ice maker does not stop working even when the ice bin is full. When opening the freezer drawer the ice cubes get knocked off into the back of the freezer and when the drawer is closed the drawer gets knocked off. The drawer slides and the drawer will not close properly and is difficult to correct. The plastic fascia on the freezer door cracked and Electrolux will not offer any compensation to repair this manufacturing defect because it happened two months after the year warranty.

I ordered two filters for my refrigerator. When they came they were the wrong ones. I paid with check. I mailed them back (as they had told me to do) got a signature that they received them. That was in October, I have made 9 calls to them, I have received every excuse in the book and still not received a refund 5 months later. They are telling me now they mailed Dec.2 (3 months ago) and I have to be patient. I told them Pony Express could have had it here by now. Will Never buy another product with their name on it.

We purchased a washer and gas dryer in June 2017. The washer is ok but the dryer seemed to take longer and longer to dry. The lint screen turns out to be the problem as it does not seal and lets lint get by into the blower. The blower blades get packed full and the safety heat circuits shut the gas off. Appears Electrolux also figured that the lint screen filter was a faulty design and on the new model did a complete redesign!! I will not use the dryer since Electrolux has not designed or manufactured a parts correction and will not sell it to anyone else as it appears to be a fire hazard!

We purchased a front loading dryer approximately 3 years ago. Right after the 1 year warranty expired, the dryer began having char issues with the vent screen in the back of the unit. I can only run the appliance on delicate unless I want my clothing to have char marks and holes. I have lost thousands of dollars in clothing, not to mention the increase in my gas and electric bills.

We remodeled our kitchen several years ago and replaced our dishwasher, refrigerator and slide-in range/oven with Electrolux appliances. All three have required significant repairs or replacement. The dishwasher has failed twice and has “irreparable problem”. The wire that holds the door open in various position is connected to a molded plastic fitting in the frame. The fitting breaks off the molded plastic frame. The machine is build on and that’s that’s, you need a new dishwasher. After two years of service we received a $200. Credit toward our next $1,000+ machine. The fancy range we bought had a valve fail and that was $400. And the ice maker failed in the fridge. That was $350 for half an ice maker that now sounds like it’s grinding up glaciers. No more Electrolux for us!

We purchased the oven from Lowes in 2012. It did not work from the start. Lowes refused to cover it and so did Electrolux claiming it was a 2008 model so not covered. After a hassle, they replaced the circuit board under an extended warranty plan. It then turned on but the temperature is totally random. It shuts off and on at will. According to the service people if the repairman says it cant be fixed we will get our money refunded. They seem confused about why no one will repair it. Based on our dealings so far and a little inside info about our local Lowes, I suspect it was already returned as not repairable and Lowes sold it to us anyway as a floor model. Do floor models usually not work? It is the worst appliance of any brand or any type that I have ever owned in forty years of buying appliances. Even if it did work, it is not user friendly or intuitive. You have to touch about six different buttons in the correct order just to bake at 350. My first scratch and dent with two knobs worked better. We bought it because it was supposed to replace all those appliances sitting on the counter, slow cooker, bread machine,etc. but it wont even just bake a freaking pot pie. I am grouchy because I have been trying for two hours and my blood sugar is really low.

Terrible customer service, I purchased double electrical range on April 22 2017, for almost 2,00.00, and my issues started. In beginning of September I notice that cooktop of range is starting melt, I called Electrolux, I was asked to send them a pictures, on September 24, 2017 so I did, once get a message that their side is not working, then second time, third time, all the same their site did not worked. Ok something wrong with email or their site. So on October 4, 2017 I decided to sent a pictures again, the same story try few times, the same reply site is not working. I contacted the local technician as per Frigidaire representative advise. Technician came in, made a picture and assure me within few days that he sent it to Frigidaire. Nothing happening. On October 24 again spoke to Frigidaire representative Quintavia and again sent the pictures, as she said that nothing is on my file. Nothing happening.Again on November 22 I spoke to Mona and again I heard that nothing is on my file, so again I resend the pictures, this time Mona called me back and confirm that she received the pictures and finally I got a case number. I was informed that the technician will have all the information from now. I spoke to technician and he told me that the new cooktop has been order and he is just waiting for its exchange, this was November 26, 2017. On December 5, technician has been still waiting for the part, on December 28 I called the Frigidaire with question when I can expect the repair to happened, and surprise I heard that nothing has been approved or ordered, and the Corporate supervisor told me that nothing can be done until January 3 2018. No apologies, no explanation, they did all properly and it seems to be my fault that I bought that range and that it is faulty.This is the worst customer service in my long life. It cost me two thousand and hours on the phone, a lot of stress. Frigidaire products are going down with quality, I am not sure, as I have a old fridge and this is one of the best, but for sure their customer service is the worst that happened to me, no one care, I felt like I was intrusion for staff and how dare I complain. If you can avoid please save yourself a lot of stress and time, spend a money with different company and have a less stress.

We have a new side by side refrigerator. It is faulty from the manufacturer and Electrolux agreed to buy it back. Unfortunately the consumer has to do all the work. Including get a sticker off the inside of the unit. After multiple attempts the sticker tore in many pieces. When I called customer service they said pour vinegar on sticker for 5 minutes. I questioned how to do this on a refrigerator we are using. He hang up on me. Worst customer service I have ever had. We dont plan on buying Electrolux again.

I have Electrolux 5 burner stovetop for my home. Last year (2021) 2 of the knobs were not working so I called them and ordered 2 knobs each 35 dollars. This year (2022) again one more know started not working and when I called them they says each one is 72 dollars. That is ridiculous and too expensive. For sure the knobs will be damaging every year for Electrolux stovetop and you need to buy every year. Very poor quality design and expensive.I have issue with Electrolux microwave too. Worst design I have ever seen. The handle screw got loose and dropped into the door and there is no option to fix the screen. When I called them, they said I need to order entire door for 600 dollars. What a design. They design their products to rob the customers for years. DONT buy any Electrolux product. Just stay away from it. Not worth buying. Very poor quality design. I got frustrated with their products at my home.

In 2012 we completed a kitchen renovation and outfitted it with 5 new Electrolux Icon Series appliances... all but 1 has been serviced multiple times. The dishwasher was replace twice, we are currently working with our 3rd dishwasher. They upgraded the pump on this generation of dishwasher and it finally works well. Before each replacement we had to endure no less than 5 service calls for each unit! Next item to fail was the fridge. The first part to fail was the ice maker, a service technician replaced it and it worked fine for a few weeks until a crack in the ice tray caused a block of ice to form in the bin. When the auger turned to dispense ice, the block of ice reached up and grabbed a sensor that proceeded to wind itself around the auger. This in turn caused an electrical short that burned out a control board... the fridge went dead, repairs took approximately 2 weeks. Today, January 23, 2015 the sound of a failing compressor in the fridge woke us up several times through the night. Im waiting for the appliance centre to open up so that I can speed dial them and call for a repair. Next in line was the convection wall oven. The control board failed and the display went black... it was repaired but some of the display is not visible. Weve decided to live with it! Right out of the box, the microwave/convection oven would only work in the micro-wave mode. The convection oven would not reach temperature. The service man found a loose connection and for a while it worked well but has recently failed again! When I called for service under the extended warranty program we were told parts for this model are no longer available... The warranty program refunded the purchase price. We now have to choose between living with an partially functioning oven that matches the other appliances or replace it with a new unit that does not match.Fortunately we bought the extended warranty for these appliances and we purchased them through a very supportive appliance company so there was no financial burden to us throughout this whole process but there was a mind-blowing amount of inconvenience! In my opinion this line of appliances is nothing more than an attractive pile of overpriced garbage... Electrolux should have stuck to making vacuum cleaners.

Model # E130BM6CPSA. Purchased this Electrolux OTR Microwave with the convection and grill in the hopes that I could get rid of my Breville convection toaster oven from our kitchen counter. Unfortunately no luck in doing that. Purchased Aug.31, 2017 and because the kitchen cupboards had to be modified to accommodate the microwave it sat in the box until Jan. 5, 2018 when it got installed by professional cabinet installers who have done this many times. The microwave works well, however when I went to use the convection cooking function I ended up using it 2X as long as the toaster oven and then had to put it in the toaster oven to actually get past just being warm. Next day I tried to use the grill function to cook 6 small breakfast sausages and they also took 2X as long so I put them in the fry pan to finish.I call Electrolux customer service and they gave me 3 service companies to contact. We had one of them come and check out the unit and it never got to the temperature he entered on the unit and call Electrolux and the customer service rep he reached said the convection function takes about 40 min to reached the desired temp. (So I can only guess the preheat function is not working, but 40 minutes really.) The service tech then tried again to preheat the convection function and redid it for a 1/2 hour with no luck and call Electrolux a 2nd time that day. The customer service rep said that my expectation for this microwave were too high. Also the customer service rep pointed out to me that the manufacture date on the unit is 2015 and I purchased it in August 2017 so he suggested that I contact Electrolux again and tell them that I am not satisfied with the microwave which I did.The customer service rep did confirm to me that there was a note on file of my issue and said she would contact someone about my dissatisfaction with the microwave and get back to me the next day. No one called me back and I patiently waited and then finally called them back 2 weeks later and was basically told there is nothing wrong with the microwave and there is nothing they can do. I will never purchase another Electrolux convection/grill microwave and will purchase a Panasonic next time.

I bought Electrolux Fridge for a small condo. The Fridge is tall and slick, perfect from my condo that is used only 3 months a year. Problem: makes a snoring sound, water in the back of the back of the fridge, drips all the time. Sometimes it freezes. I called Electrolux from the store, they told me I have to talk to the manufacturer. They send someone but the problem remains the same. I called them again. They told me since a year has passed I have to pay one of their authorized technician to look at it, so I called a technician and paid him. He came while I was away. I assumed problem is fixed. When back in Toronto the problem is worse. Fridge has more water on the back. I called the manufacturer they said they never received a report from their technician and since a year has passed it is not their problem. Basically Electrolux does not and does not stand behind their product. They will have a reason not deal with you. I tell everyone please, please do not buy Electrolux Fridge. It is a problem. Do not judge a book by its cover. It looks good but it is the worst quality you will ever get.

I made the mistake of purchasing an Electrolux bottom freezer refrigerator in 2010. It was not cheap ($3300.00) at the time. I liked the design. The ice maker has not worked since I purchased it. There is always something wrong. Two months ago the ice maker was not freezing ice. I contacted the warranty company and they said they would send someone out. Two weeks went by and I heard nothing. After cleaning up water I called the warranty company again and received a very nice lady (Pamela) and she sent someone different out. They came out and three weeks later put in a new part. That was last Friday. I still do not have ice. Phone calls (3) to Mr. Appliance have not been returned and the call to the warranty company was very abrupt. Latisha could have cared less.

Purchased a Built-in microwave and trim kit from Electrolux. Go to install trim kit and imagine my surprise to find the Electrolux name UPSIDE DOWN! Immediately call the Customer Service Line from the number on the package. They take all my info and tell me that they would send me a new one. But now 4 months have gone by and I still havent received it. So I call the same number today, only to be told that they dont handle these items or complaints, cant order me a new trim kit, and that I should go make to the retailer to have replaced.

We have a whole kitchen set of Electrolux Icon appliances. Purchased in 2014. The first to go was the induction cooktop in 2017. We purchased a new one to match the rest of the appliances but the top is very dark and hard to read the display. In August of 2019 the dishwasher leaked and ruined our kitchen island and hardwood flooring. Total bill luckily covered by insurance was $30,000. The dishwasher itself was very poor quality. We had to rinse and scrub our dishes before running through the cycle. We changed brands and new dishwasher much better. Hi Now the refrigerator has rust on the inside on back panel. We’ll need to replace that. Two of the plastic drawers are broken. This will cost approximately $800 after shipping etc because we have to purchase the whole drawer and railing system etc. Outrageous!! These items have been treated very gently, only two people in the household. Very disappointed in the quality of these items.

We bought this beautiful refrigerator last year. My husband was taken with the lighting and didnt mind that it was a bit pricey ($3,500). The problem is... it doesnt make enough ice. The ice maker itself is in the top refrigerator area, its a little 7 x 7 box so if I fill a glass with ice, it empties it and it takes 90 minutes to put out another tray. I empty it into zip lock bags during the day as a back up because my husband goes insane every night when he tries to get ice and its empty. We had the ice maker replaced, and the filters changed. Its just too small to keep up. It would be great if you purchase a separate under counter ice maker (at $2,000). We thought because it was an Electrolux, it would be great, we were wrong. I blame Kelly Ripa.

All our appliances in the kitchen are from Electolux Icon. In the first year our microwave oven broke down. A few months later our refrigerator did the same. Now our dishwasher is on the fritz. In less than 3 years we had three product failures. I contacted Customer service a number of times and the only solution they advised is to purchase a service plan. The product is very attractive, a bit costly and not reliable. My argument with Electrolux is that service plans are good for older products. As a consumer I should expect 5-8 years of quality performance before we need to service. It is evident that these products are not made to last but heavy dependency on service plans as a solution.

Purchased Electrolux Washer and Dryer 2 years ago against my better judgement. Now the Dryer has had an error code first time E61 and 1 day after repair it had E64 and again E61. A&E Factory Service (Warranty) are worthless. Been 6 weeks already and over $50 in Laundromat costs to dry clothes. I will NEVER Recommend an Electrolux appliance to anyone. My old Maytag lasted more than 10 years before any issues. This is junk but looks nice, nice junk alright!

Purchased brand new front load ElFLS60LTI Electrolux washer and dryer July 2015. Washer leaking from underneath and called service repair company. Back metal wheel with rubber belt had continually been cutting away into the back of the drum and carved out a hole where water leaked out. There was plenty of shredded strips of the rubber belt at bottom of the unit due to half of the belt eroding away as it was carved into the back of drum with the metal wheel. Not worth money to repair. I took photos and called Electrolux customer service and asked for a discount toward a new washer or even a used washer since this one was in use for only 2.5 years. The answer was NO. They suggested I shop around for deals. They did offer me 50% off any parts. Nothing toward labor. So I might as well buy a new washing machine. How about offering me 50% off a washer since this clearly was a defect. Anyway, I will never purchase an Electrolux product again.

Our nightmare with our Electrolux appliances is similar to the others on this site. We purchased a fridge and had issues the first year. Husband bought the matching dishwasher before the first issue occurred with the fridge. After at least a dozen service calls between the two appliances and 2 different repair companies, Electrolux did replace the DW with the newer redesigned model. Well that was approx. 2 years ago and we are now on our 3rd issue with the new improved model. The first issue was in the first few months and a typical error code, parts replaced. We since went through a kitchen remodel last year and now the 3rd issue with this new improved DW - possible heating element out? DW doesnt seem hot and theres mold on spray arms, soap dispenser, and racks - smell is horrid. We were offered 50% off another DW after the last issue but I would never buy another Electrolux appliance. We did not buy the Electrolux matching cook top or double oven when we remodeled. The company we purchased from went out of business and the storeowner himself did the installation. When he carted our 20+ yr old Whirlpool DW away, he said it was a good model - just the baskets were old (we should have kept it)! The Electrolux manager who handled our replacement DW had verbally told me if this 2nd DW had ANY issue, they would refund the $ paid for our 1st DW. My mistake, I never got it in writing, so when the 2nd issue surfaced, I had no proof of the offer. The frustration, time spent sitting home waiting for the repair co., waiting for parts to be Fed Exd, nothing was worth the frustration and I could have written a book on my experience. I would never buy another Electrolux product.

We purchased an Electrolux washer and dryer in April of 2019 because our plumber installed the washer connection on the right side of our laundry room. Electrolux was the only system that offered a reversible door on the washer. We have owned an LG washer and dryer since 2005 and like that brand, but were stuck with the situation. The dryer is a stunning example of lousy engineering and lousy quality control. The door ledge is deep, so the spinning motion of the dryer dumps lighter-weight clothes like socks and T-shirts onto the ledge, which covers the lint filter opening which causes poor air circulation. To fix that, the company installed a larger vane that apparently tries to fix the problem by scooping the clothes off the filter. It works with larger items, not with smaller.The second failure is the moisture sensor, which sits near the lint filter, facing up. It is fairly large. Since the clothes do not properly circulate in the dryer and end up on top of the lint filter, they end up on top of the moisture sensor. The wet clothes stay in circulation because they are heavier. The lighter clothes that dry faster end up falling on the lint filter and sensor, so the dryer thinks the load is dry and signals the end of cycle. We often have to run three or more cycles to dry the clothes. The electronic control board failed within a few months of the dryer being installed. The touch sensors would not work. When the service tech came out to replace it, he said that it was a common problem with the machines, and demonstrated sliding a finger across the button we wanted to active when the panel stopped responding. He also suggested using the timed drying feature rather than the sensor options because of the poor design of the sensor. He replace the panel, which then failed again about 6 months later. This time, the timed option stopped working; its stuck on 30 minutes. A few weeks ago, the washer decided to join in the fray. It will not dispense fabric softener. Apparently the control that turns on the water spray over the dispenser is not working, so we have a cup full of softener sitting there.In 15 years of owning LG appliances (the first set from 2005 to 2016, the second set from 2106 to now - both are in our primary home) we have had more service calls on the Electrolux garbage in 18 months of service than 15 years for LG. We begged Electrolux to take the appliances back, but they refused. It appears that their primary profit comes from selling extended warranty service, which costs a significant percentage of the original purchase price. Bottom line: Electrolux products should stay in the showroom, not in your laundry room.

Client purchased Microwave range hood model number (ME16H702SES) Serial number (078N7WTJ301913R) approximately 11/25/2015. After approximately 20 hours of use over the period of a year or so the keyboard on the door was nonresponsive. Flashed 12:00 repeatedly but touchpad would not respond. Electrolux Frigidaire, through their automated response system, supplied the name of a appliance repair company, Best Aid Appliances Service (760-494-6444). We contacted Best Aid Appliances on 1/15/2016. According to the receipt I have. They said they would let us know when somebody will be able to come out and inspect the microwave. A few weeks went by and we agreed on a appointment. They said they are free would be $150. And we had to charge us $75 for a diagnosis fee and $75 upon the repair of the microwave. Over the course of a month or so they arrived three times. Each time they were sent a defective part.After the third time they said they would order a new one and they would contact us in two weeks. We never heard from them. We called Frigidaire. They apologized and referred us to another appliance repair company. This company was Michaels Appliance Corporation. Phone number 818-609-0912. Michaels Appliance Repair tech came over. He was very professional and a well informed gentleman. He made three visits, each time Electrolux Frigidaire concessions sent him a defective part. He suggested I need to contact Electrolux Frigidaire and inform them about once again a defective part. He asked me to contact him when Electrolux Frigidaire sent me a new door. The new door arrived. The gentleman came back. We installed the door and once again the touch controls for a non-responsive. Once again we received a defective product or part.After speaking on the phone with Frigidaire Electrolux tech-support they informed me that the product now is out of warranty and they would not take responsibility for any defective parts they sent me prior and they could no longer assist me with the repair of their product. I explained, You have been sending me defective parts for nine months. So we have a product we paid $602 for plus a $75 diagnostic fee and still we do not have a functioning product???

Purchased second most expensive dryer from Electrolux’s assortment. Less than 10 months the dryer started making a terrible sound. A technician came out twice unable to fix. Essentially requiring to replace all internal parts. Electrolux customer service department is filled with incompetent individuals that do not understand the meaning of customer service. Each person I spoke with, were not solution oriented or the slightest bit empathetic to the issue(s) at hand. I emailed the head of appliances in North America (Alan Shaw) in hopes he could have an individual or team to assist with the issue. I was contacted by a horrendously rude woman (Rita **) who was curt and not once apologized for the inconvenience. She offered a 20% discount on an extended warranty. Since then I emailed the CEO of all Electrolux worldwide and have very little confidence he or anyone else in company will be accommodating or offer any resemblance of customer service. DO NOT BUY ELECTROLUX PRODUCTS.

Love love love my stove and oven. Would buy again and again. No sticking on glass top and oven bakes and cleans like a dream. Best oven and stove I have ever owned and worth every penny vs glass top stove.

I was assisting my sister who had an Electrolux refrigerator that was leaking water at the bottom, in the front. After following the common troubleshooting for this kind of problem, I found that the drain trough was clogged with ice, preventing water from going through the drain tube into the drain pan. To get to the drain trough, I had to take most of the freezer apart-removing the ice maker, removing the housing containing the auger motor and dispenser solenoid, and removing two long metal covers held together by several screws.Whoever designed this flunked out of engineering school. Just to get to the light bulb, you have to remove the ice maker and the housing with the auger motor. What happened to just placing the light bulb socket on the ceiling, as is done with other refrigerator models? Im fairly handy with mechanical work, Ive built my own computers. This model is set up to make the average user have to call a service tech for the simplest repairs. Stay away from Electrolux, the design is just terrible.

This double wall oven (EI27EW45JS) has many problems and does not work properly. Temperature controls are out of sink. Overheating in upper stove with discoloration of finish, lower oven is not getting the required heat. Bread proof is not holding temp at 100 degrees and overheats. No help from manufacturer after more than 1 hour on the phone talking to 5 different people.

We purchased a washer dryer set 1 year ago. The steam/water valve on the dryer failed 4 months ago and after the load is dry the water continues to stray into drum, filling it up with water, runs into drawer and floods floor. We had it fixed by the appliance store technician. The valve has now failed again. A tech is coming out again. Has anyone else had this issue? Model # EFME517SIW0.

Purchased dishwasher 9/07/15 from Home Depot. Delivered 9/21 - machine would not turn on. 9/24 - second machine delivered. Called the week of October 5, 2015 appointment set for October 19th for repair - will not drain. Called week of October 26th, 2015 - for repair for the same drain problem. 2nd repair appointment set for 11/10/15. After repairman left - I ran a cycle - and still not draining. Called Electrolux for a third repair and was told that it would take 2-3 days to find a repair servicer. Still waiting for a call back and a repair date & time.

If it were possible to rate Electrolux with zero stars I would have done that. I have had a nightmare of an experience with my Electrolux front loader washing machine and this was a VERY expensive machine. The first machine that was delivered to me didnt work at all so that had to be removed and another new machine brought it. That second machine worked for about 10 washes and it went out. Not only was this completely inconvenient to be without a washing machine again, and realizing that this incredible expensive machine was completely unreliable, Working with Electrolux with the warranty to have it serviced was a total nightmare. The local company they used under the warranty to come out and service the machine took almost 2 weeks to get me on their calendar so I was without a washing machine for that amount of time and I just had to wait it out, per Electrolux (thats even after going to their customer service management). When the company came to service it, they determined that it needed FOUR MAJOR PARTS REPLACED, which included a new water sensor, a new motor, new motherboard, etc. I had this SECOND new machine for less than 45 days. Not only that, but 3 of the 4 parts that needed replacing were on backorder. Electrolux was AWFUL to deal with, their customer service kept hanging up on me or passing me around when I was trying to find a solution to this problem and eventually they told me that I had to wait it out and they would get someone to service it when the parts came in. I was the one inconvenienced by their unreliable product and they had zero sympathy for my situation (including the fact that Im extremely pregnant and about to have a baby any day). I regret buying an Electrolux appliance and hope this review reaches a lot of people so others dont go through the same nightmare Ive been through with this company.

We bought a refrigerator in November 2018, needed to change the whole complete cooling system in February 2019, and we are now waiting for a technician in August 2020 because our food is freezing. Very bad customer service, hard to reach someone: tried to called a lot of times and was told by a machine to call back because the lines were too busy. When I reached someone, VERY rude, she didn’t seems to want to help me. The date for a technician was 1 to 2 weeks after the call. Very far when you got 4 kids to feed and food is wasting everyday in the expensive fridge that we bought 2 years ago. Very very disappointed. I do NOT recommend this brand to anyone.

I suffered a serious head injury (concussion) after the door of my freezer hit me in the head. I filed a report with Electrolux and they opened a case. I recovered and decided to not proceed with the claim. I contacted them to tell them to close the case, but I still continue to get e-mails and letters (at least four of each) asking me to contact them. I had a letter stuck in my door of my home today by someone who left a claims adjustor business card saying hes been trying to contact me. What for? I dropped the claim, yet these people keep harassing me! What next?!

My wife and I bought a brand new home, with brand new Electrolux appliances 2 years ago. EVERY Electrolux appliance we bought has had major problems within the first 18 months, and continues to break. The following all happened within the first 18 months of owning the appliances, and with fairly light use. The microwave simply stopped working. The control panel went black and would not response. We paid nearly $1000 for parts and labor to fix it (as this happened just barely after the warranty expired). 6 months later, the same thing happened. No support or coverage, although the technician was quite insistent that he never sees problems with these appliances and that we buy an extended warranty from him, which we did not.The refrigerator door handle became very loose. $90 repair bill. Technician was again quite insistent that he never sees problems with these appliances and that we buy an extended warranty from him, which we did not. About a month later, the freezer drawer handle became very loose. $90 repair bill. The technician was quite insistent that we buy an extended warranty from him. We did not. The Oven stopped working. Simply no heat. Everything looked like it was working, but there would be no heat. $540 repair bill. The technician once again claimed that these appliances almost never have any issues, and was quite insistent that we buy an extended warranty from him. We did not. The dishwasher top rack continues to break loose from its rollers, requiring everything be removed, including unscrewing the brackets for the top rack, and remounting it. This is a very poor design, and seems to be a very common problem on this model. The stove top knobs have all broken loose, and the stove top ignition has stopped working several times. You may be thinking that we must really be rough on our appliances. No.. We barely use them. Our kids have moved away and it is just my wife and I. We are gentle with them, and try to be very careful, especially with what now seems to be extremely fragile workmanship. We have owned several homes and many, many kitchen appliances... We have never had any issues (even when all of our kids were at home and the appliances saw much greater use). Electrolux is without question the very worst. You may be asking why we dont replace them, instead of repairing them. Good question, and we probably will. Of course the cabinets were designed around these appliances, and they all match aesthetically, which is a big part of the reason.

Our experience is very much in line with previous reviews from other people. We purchased a refrigerator for a tenants apartment in February. It broke in June and the run-around started. 5 on-site calls from technicians and the problem couldnt be solved. We meanwhile purchased another unit from a different manufacturer and Electrolux insist to send another technician. Never seen anything like this ever before (we probably purchased 50 or 60 refrigerators over the past years). The time wasted by us, the tenant, customer service staff and money for the technicians could have bought 5 top of the line appliances... Never again and I will take Electrolux to court. No way that we spend another minute to entertain another service call. We want our money back.

Purchased a Frigidaire refrigerator at BrandsMart. A month or so later I received warranty offer to extend the warranty. I paid for it in December 2016 and forgot about it. Then at the end of January I received another invoice from same people for same appliance. I paid it not remembering that I had already paid it in December. I called the customer service line to ask why another invoice had been sent, and the customer service rep said... oh that happens all the time and you will probably get another invoice in the mail. This sounded like a very common occurrence, so I said well I paid it and should not have done so. I called my bank to stop payment on the check I wrote for a duplicate payment. Then in February I get a letter from Electrolux that I owed them $30 as a fee for the stop payment.When I called them, they insisted that I should not have done that as they processed it as if I wanted to extend the warranty out further to 6 years. What! Same bill for same period, why would I extend a 3 year warranty to 6 years when it is not even indicated as an option on the invoice? When on the invoice it only indicates up to a 3 year warranty! It all sounds like fraud to me. The extra invoices sent out trying to get people to double pay, charging a fee for stopping a duplicate payment. It seems that this is a very dishonest organization, and no one seems to care how they treat their customers.

Hi. I would never ever recommend to buy products from them. I had the worst experience with them by purchasing Frigidaire washer dryer unit. Had motherboard problems after 2 weeks of purchase. Called customer care atleast 10 times and no one is bothered and they just keep saying we have ordered parts and waiting and waiting... To put it short I did a BIG mistake buying frigidiare product. Never ever buy their products.

This has been the worst product ever to purchase. I bought a Frigidaire Gallery Series refrigerator back in May of 2016 and had problems ever since. It was the refrigerator on top with two doors and a freezer at the bottom. Had I known that these appliances were only going to last 5 to 7 years tops, I would not have purchased such a flawed product. That is the life expectancy of these products and people dont usually know that. I have had 7 repair people come and take a look at it and they say it cant be fixed and not working at all. It wont get cold or make ice and it has been down for 6 weeks. So dont purchase this product.

I looked at this range at best buy first checked out 4 different stores and range before choosing my first choice. Love how easy-to-use

I am your customer and I have an Electrolux double door refrigerator. I had a service issue with you around 12 days back. I placed the complaint on your customer care number and your executive came to the house and visited the refrigerator. After that, he said there is gas related issue which can be solved easily, you just bear RS1100 for resolving out and I have paid RS500 cash in advance. He has given me a receipt also, but nothing can be done yet. The executive name was Umer from Kaisher Electronics, Laxmi Nagar. After that, I had raised once again the same issue to customer care but they did not respond to me properly so I request you to please look into this and resolve this matter at the earliest time. If the problem is not resolved within 48 hours, I will escalate the same and going forward to some legal step.

I purchased the Electrolux 32 Built in Freezer and Fridge in June 2016... after remodeling my kitchen and buying all new appliances. I decided to spend a little more for the built in freezer/fridge... what a big mistake... HUGE!! After 3 weeks, my Built in Freezer quit working. I contacted Electrolux and they sent a technician out 5 days later. The technician told us he would contact Electrolux.After waiting over almost two weeks the repairman came back out with what he thought was a fix. Unfortunately, for us, it caused the freezer to climb temperatures that were worse than before. We called Electrolux again, and they sent the same company back out to do the repair. Once again... that did not work. Once again, I contacted Electrolux. They sent out the repairman again, it was fixed by the technician who said, Im pretty sure this fixed it. Sadly, it failed again.So once again, I called. It was fixed again and worked for almost 2 months... only to find that again, I had soft ice cream and meats. Once again, I call and I am not happy. After all this and being told over and over (as I now find this seems typical for their customer service) is the repairman must deem the repair unrepairable in order for them to replace the appliance. Once I finally had another technician to my home, he indeed said that the repair was deemed unrepairable, and told Electrolux the same.Once I called Electrolux back and told them this, they said even though he deemed it unrepairable, our IT guy did not, so we are requiring him to repair it. So once again, I have gotten the run around from Electrolux. They came and repaired it now 5 times. (I called them today so it will be 6.) I have lost frozen goods, twice and now... I will end up losing frozen foods again... because its currently not working. My freezer is now only 3 months old. This is unbelievable to me. I based my decision on what my appliance company said about their refrigerator/freezer and sadly, I am hugely disappointed. I have never, ever had an experience this awful. As a matter of fact, I have never, ever written a complaint. Unfortunately, I had to write my experience to make sure the next buyer was savvy enough to find these reviews helpful with their next decision. I will never ever buy a product that has the name Electrolux on it after this experience.

I purchased a stove in December, at first I was happy with it. After a few weeks the burner stopped working, the oven doesnt work, the racks in the oven changed color. The paint is peeling off the stove racks, when I bake the knobs are too hot to touch. When I purchased the stove I also bought extended warranty on it. I called Home Depot where I originally brought the stove and they sent someone over. The person was supposed to write a report, and send it to Electrolux. Electrolux was supposed to call us back in two weeks after that. They never called, we had to call and complain, so they sent a technician of their own over. He came to our house, took a picture of the stove and left. He then wrote in his report that we should learn to use the oven. That was very disrespectful because he didnt even bother checking anything, not only that but maybe if the stove worked properly in the first place there wouldnt be a problem. Its March right now, and no one has done anything, Electrolux just keeps giving us numbers to call because they cant do anything. What was the point of having a warranty if it doesnt do anything? Very unhappy with this product and would not recommend.

Continuing the drama from April 2015. After talking to a channel of people with this company, writing several letters and sending endless photos to the higher ups in this company, I will end my fight with them. I have to continue monthly blow-drying the interior door of the freezer to on freeze the water line and the back of my refrigerator continues to rust because of water leakage in the back inner panels of the body in this unit. I believe that it was defective from day 1 but the drawers are the most flimsy I have ever seen and are completely broken. Stick with GE and Whirlpool. Signing off.

We purchased our Electrolux French door refrigerator (model EW28BS85KS5) 2.5 years ago. Within days of delivery the freezer door would not stay closed, contacted Electrolux and the service company. They recommended twisted the door to get it to close and said it was repaired. Few days later door is back to opening on its own. Another company was sent out who fixed the door. All the plastic around the doors is cracking off now. Electrolux is sorry. Now both ice makers have stopped working. The top ice maker seemed to jam so my husband reached in to clear the ice and received a shock. I called and talked to Jennifer ** the Corporate Supervisor and she advised me only parts are covered. She understands how I feel but I will need to contact 1 of 2 authorized service centers for the repair of the ice makers. Very dissatisfied, Do not buy Electrolux products. My old refrigerator looked new compared to this one and it was 20 years old.

I ordered a Frigidaire fridge in March of 2018 and it was delivered in August 2018. Frigidaire stated my warranty on the day it was delivered. I had the ice maker fixed 3 times and it has never worked properly. Recently, it wont even turn on. I filed a BBB complaint and Electrolux responded by saying that my warranty had expired.

My Stove has been broken since Thanksgivings and I was suppose to get a new stove or a settlement according to my contract. I have made numerous call and have been given the complete runaround, such-as They sent the paperwork to the wrong department. The technician from Fleet appliance didnt contact the right department so that you could get a new appliance. We have to resubmit the paperwork that could take up to 7 to 10 business day. Well it is Christmas now and my family still doesnt have a working stove. I will have to contact my attorney because Electrolux is in clear violation of their contract. I will never buy another Frigidaire product or take an extended warranty with Electrolux. William **.

I want everyone to know that these folks do not stand by their product even when you have paid extended warranty since 2011. They are telling me I have to live with ice buildup in the top front of the freezer and across the top and left side of the door. WHY. They have set me up with 2 service companies (GURU from Bonifay, FL). Tried 2 weeks and they were a no show. The last one was JC Appliance Dothan, AL Called twice and text them twice and they confirmed the appt Electrolux was suppose to have made nor did they answer the call when they tried to call them themselves.So they set me up with AL POWER in between those two starting first part of December, came back end of December and 2 weeks later came back and I still I have. Company says, There is nothing we can do. It is due to heat and humidity. BUT I have had this freezer since 2011 and have had 8 years of all SEASON and it just started building up last year. AND if that is it why is only in those spots and not the entire freezer. I have contacted BBB and they have contacted the company but all Electrolux had to do was let them know they contacted me NOT helping to fix the issue. I have been dealing with this since Nov 11, 2018. I pay them to have good service companies that know what they are doing and show up. Why do I have to accept an unacceptable results. They cant prove its humidity and I cant prove it isnt EXCEPT LAST YEAR WAS NOT THE FIRST YEAR WE HAVE HAD HUMIDITY. We are in the south, we always have humidity. I pray the good Lord with help me find someone that can point me into the direction where I can get help. BBB suggested contacting Atty General which I did (hope I did it right) but with the recent shutdown doubt I will hear anything. I will NEVER buy another product from them. They just dont care. I wished I could convey to everyone just how little they do care.

I purchased Electrolux dishwasher and refrigerator in 2010. We have had nothing but problems. We took out a warranty plan (THANK GOD). Our refrigerator did not make ice, and after 4 visits was replaced in 2013. The new refrigerator makes ice but all in the wrong places. We have had repair come out 4 times now to fix it (it should have been replaced, but due to the 1 year warranty with Electrolux, warranty company is stating that this is only the 3rd visit and they will attempt to try and fix the problem they couldnt fix the 1st 3 times. Repairman stated that in order to fix our Refrigerator we would need to thaw it for 21 hours before he can repair (think of all the circuits rusting). Dishwasher has had 3 motor replacements since 2010. I renewed another warranty plan as the motor goes out every year. We are totally disgusted with our Electrolux products.

Update on 01/14/2019: Because we were provided with an additional year parts and labor by Electrolux, a service person came in today, January 14, and replaced the door seal. Within one hour the new door seal was leaking again. Being extremely frustrated with Electrolux and the continued issue with their washer I phoned their customer service, again, and asked to speak to a supervisor/manager. I was informed they have no program to allow for each to return their defective washer, I will have to talk to the dealer (Recker & Boerger). I informed the supervisor I did not accept her response and wanted to talk to her manager. I was informed the manager would contact me in 1-2 days. I’m furious about their defective product and the manager won’t talk to me... I have to wait. Great customer service. Out of sheer frustration I called Recker & Boerger, talk to a store manager who told me they “chose” not to take back products that have been in a home over 30 days... My advice... Stay away from any Electrolux products and Recker & Boerger in the Cincinnati area. Both have no concept of how to provide customer service. Amazing.Original: In July, 2017 my wife and I allowed a salesperson to talk us into a front loading Electrolux washer, we had always had top loaders. Also bought matching dryer and the risers for each. Nothing but trouble with both, numerous service calls on washer and dryer. The washer is loud, sometimes much awful noises, doesn’t fill immediately while making those noises, but the most recent “joy in owning an Electrolux” is the door is leaking. The door seal was replaced approximately 6-8 months ago and we just started noticing streams of water running down the front of the washer. And, because we have it on a riser, water runs into the drawer on the riser. I’ll be calling Electrolux on Monday, we’ll have another service call, might get repaired properly, and wait for the next surprise. If you live in the Cincinnati area, stay away from Recker & Boerger. Once they make a delivery...you’re on your own, talk to Electrolux. So much for customer satisfaction. Best advice I can give is stay away from Electrolux!

Purchased a new Electrolux Refrigerator, dishwasher, microwave, washer and dryer in 2011. A year after purchase the refrigerator started breaking down. First the icemaker, then cooling/freezing, then the ice maker again. The unit was determined to be a lemon. Electrolux agreed to replace the refrigerator, and assist with repair cost. They replaced the refrigerator, and took the old one. When we asked for assistance with the cost of repair they demanded the serial/model number sticker and the original bill of sale. They were given both for the replacement. A year later the replacement refrigerator developed a pinhole in the back and began leaking water. We have now been dealing with getting a replacement for six months. At first they said they could find a replacement in our area. The appliance store that replaced the first one has a new one in their showroom. Then they said they would refund the money spent but demanded the invoice/bill of sale. We did not purchase the second refrigerator they replaced it. We do not have a bill of sale. Now they are requesting letter stating the problem, and that I take the serial/model plate from the inside of the refrigerator. When I said it is unlikely that I will be able to get it off in one piece, the representative said she knows that. All correspondence we have had with them contained the model number including the last letter on June 4, 2015. Yet, I still have to do the impossible to move to the next step. I am afraid the next step will be just another road block.

I contacted Electrolux because a bad smell was coming from the drain pan, since this was the first time I ever had this problem. When I tried to pull the drain pan out to empty, it was to my surprise that the pan would not coming without taking the fridge apart. Since this was a manufacturing defect I would think they would offer to take care of the problem. But I got an e-mail from customer service to tell me to lay on the floor and stick a rag into the pan to empty or use a turkey baster. Since I am 66 years old and a stroke victim that is not an option for me they refuse to do anything. I contacted Lowe’s where it came from, their customer service offer no help. Sorry I have vision problems so caps are the only way I can see what I write.

Purchased a pair of top of model laundry machine (EWFLS70JSS and EWMGD70JSS for 2900). Gasket was lumpy, color between the two unit was not matching. Dealer told me to contact manufacturer as the issue is caused during manufacturing process. Indeed, its obvious that something went wrong in the factory as model numbers were correct. Contacted Electrolux multiple times and they only agreed to exchange the rubber gasket. The color issue is cosmetic and theyre not responsible for it. Neither dealer nor manufacturer took ownership and each time I get the pass the buck response. Electrolux does not stand behind its defective products, only because it wasnt a functional issue. Im at a substantial loss right now, I paid full price to get lemons. Electrolux offers no help or support to customers. Because of this issue I had to waste numerous hours with customer service and issue still unresolved. The company is not even inclined to assist. Whats even more disappointing is that Electrolux has incomplete record of services. A technician came to diagnose the problems and agreed with the issues with the gasket and color differences. Now the gasket problem is related to the washer, but the service record stated that the repairer came in for the dryer. I will need to take another few days off from work for another diagnostic visit and then subsequent repairs. Electrolux doesnt recognize that the issue started with their manufacturing and had the laundry pair that I got been perfect I couldnt have saved many hours of time on the phone with them and I didnt have to forgo my income to stay home for their repair. Its very obvious that Electrolux doesnt care about us consumers as long as they make the sales. Avoid this brand, you dont get what you paid for. I completely lost confidence in this brand. I know it sounds ridiculous what happened to me, but I want to share my experience with other consumers and hopefully help them make an informed purchase decision.

We bought our current washer and dryer set around 3 years ago. After the first few months the washer EIFLS60LT1 completely failed and needed a new drum, bearing belt and pulley. It was replaced for us. After another few months the exact same problem came up and got fixed under warranty. Now a couple years later the same problem is starting again with failing bearings and also the LCD screen quit working shortly after it was fixed under warranty.

Worst customer service, next to Fiat Corp, at least. On hold for 55 minutes waiting for a supervisor whom the customer service rep initially refused to get and then the supervisor refused to talk to me. I managed to call on a different phone and a helpful rep got me a supervisor in 8 minutes! Bottom line, my 2 month old Electrolux dishwasher has a plate rack that routinely collapses. After breaking several plates I decided to call for repair. They wanted me to troubleshoot, which I refused since I have moved nothing since getting the unit. The supervisor then informs me that I will be charged for the service call since the racks that hold the plates vertical are considered cosmetic and not functional and therefore not covered? Really? I dont need those racks to have my dishes cleaned? And apparently there are no actual lists of cosmetic and functional parts. It’s all arbitrary and based on what the company wants. Never another Electrolux or Frigidaire for me!

Almost from the beginning this refrigerator has had problems. The ice maker continues to be non functioning as well as the interior lights. Customer Service is good at one thing saying Im sorry. I have put more money into this appliance than any other I have purchased over the past 30+ years. I purchased a new switch hoping that would resolve the lights not working, however it looks as though the board is defective. In order to fix the ice maker and the circuit board, we are looking at approximately 1500.00.At this point, I am better off to purchase another refrigerator, obviously not this brand. You spend more money on quality products and this has been one time where this wasnt the case. If you look at all the reviews, Electrolux obviously needs to go back to the drawing board because consumers arent happy and the issues seem to be the same i.e. ice maker. This refrigerator is only about 6 years old and when you spend 3500 you expect it be in good working condition for many years to come.

Double Electrolux oven - Purchased this oven in 2006, almost immediately had outage problems. Every time I use them, and then clean them, they short-out. The fix was to install new motherboard, expensive computer problem. Electrolux says, Just dont use the self-clean feature. Ridiculous! I paid for that with the assumption it will work... Their warranty says that with 3 repairs for the same thing they will replace them. Ive had more than 12 service calls for the same problem but no replacement. I tried getting the number or address of one of the EXECS, they will not give it to me. I see today, they have won an award for the best oven design of the year 2015. What a joke. I want my oven replaced!

In April 2008, I purchased from Lowe’s (Preston Road, Dallas, Texas) Electrolux appliances a double oven, a microwave and a dishwasher. Ive had nothing but problems with them all, but the double oven is the worst! Ive been without oven since November 21st, 2011, no oven for Thanksgiving and Christmas. We have had 5 service visits with no resolution. It appears Electrolux and Lowe’s doesnt care! Dont buy from them.

We had our house built 6 years ago and I just had to have the Electrolux appliance. The only thing that in my opinion that has worked well is the dish machine. The oven, cooktop, and microwave not so much. For the price I was expecting as other consumers have stated a much better product. I did not get the warranties because them in themselves were expensive as well.Lets start with the microwave because it had the least problems and lasted the longest. Two years ago the door panel came partly loose. Only I had it fixed was because I had gotten the home warranty for all household appliances and it was covered under that warranty. Along with the other two appliances that I am going to talk about. Last year the spring broke so the door would not close. My husband tried to fix it and in the midst of doing that he broke the top piece. A friend came over and saw that the door was taped shut. He asked what was wrong with it; I told him and he fixed for me. The top piece could not be fixed because it was plastic. Thank goodness he didnt charge me. He said it was a minor fix. The top piece I just laid it back on top. You couldnt tell it was detached. Now this year the microwave stop working all together. I put something in it to warm up and it did not come on DEAD. I never cooked in it anyway but dead after 5 1/2 years.Next we are going to talk about the cooktop. I picked out the 36 in induction cooktop. It was working good. I was excited I had gotten it then after 6 months the burners seem to no be cooking as well. I had to cook the food on high if I was using more than one burner because it was not cooking well and taking forever to cook. Thank goodness not was burning. I thought something was wrong but I could not figure out what it was. Then one day when I was cooking for the holidays, midway through cooking the hold cooktop shut off. At that point I had to wait for the fans to cool the cooktop off. Once that happen I had to cook everything one at a time till I was finish cooking. Needless to say I was upset. That Monday I called the Electrolux and they called a service tech out because it was still just under their warranty . When he finally came out he told me that it was a good thing it had shut itself off because it could have set the house on fire. Like that is something a home owner wants to hear. He told me he had to order the part. It took three weeks for that part to come in. No problems after that until the fourth year and it did it again. By this time I had gotten the home warranty I spoke of earlier and thank goodness for that because we had problem after problem. This time one side of the cooktop could not work. The service people sent someone to fix it. Then two months later the other side when out. They sent the same person out again. Then the other side that had been fixed went out again so he had to come back. This was every two months for 8 months. Then finally he realized something was burning out the circuit boards and fix it. No more problems but on the induction side you cannot burn the 2 burners on the same temperature or you will get an error. Thats a small price to pay for not being able to use your appliance that you paid hard earn money for 8 months.Finally we get to the double oven. The first problem I had was the Led lights went out. That was still under factory warranty. This happen two months after we moved in. The next problem again like the cooktop, the oven sensor went out, this was 6 months after we moved in. They came and fixed that. I had no problems until again like the cooktop in the 4th year. I was cooking on normal bake and the oven seem like it wasnt getting hot. Then I started using the convection bake then it seem like it was doing the same thing. One day I was standing there looking at the stove wondering what to do, my daughter said Momma I told you the bottom oven works better than the top. At that point I turned both ovens on and the bottom oven heated up faster than the top. So for a while we used the bottom oven for cooking until it was doing the same thing as the top. The problem with the oven was happening at the same time with the cooktop but it had to be 2 different work orders. The oven took longer to get fixed than the cooktop because we had to wait longer until the part to come in. So I didnt have a oven for 11 months. Because you could not use 1 oven without the other because they were on the same circuit board. Since then we can use both ovens but the bottom oven is still hotter than the top and it still heats up quicker.

I purchased glass stove top from hhgregg two to three years ago. Purchased five year warranty. I will have to get copy of receipt/warranty or locate. I went to hhgregg and they said I would have to contact Electrolux. I tried emailing and no response. Any info on this product would be appreciated.

Memorial Day weekend and its raining so I decide to get some writing done. Then the refrigerator starts Beeping and Beeping and Beeping and its still beeping and the mute button doesnt work. Its been beeping incessantly for hours. I dont want my food to spoil, so I cant turn it off. Save yourself the frustration and not buy this refrigerator.

Been trying to get this range repaired for close to a year, spent over $700 and not repaired. Replaced main computer board, relay board, thermostats. The authorized service co. makes appointments, no show, no call. The manufacturer says the authorized repair rep must replace the last defective board. He wont even answer the phone. I went and purchased a new stove yesterday and you can bet it us NOT Electrolux.

Purchased $855 Whirlpool washing machine from Harvey Norman Mornington 3 weeks ago. First wash after delivery and install the house flooded. Rang customer service and next Monday a repairman arrived who said the new machine could not be repaired. Our newly laid carpets were flooded and our insurer was there on the Saturday commencing the drying process. We sustained $2k damage and had to pay $500 excess. The Electrolux company refuses our request to cover the damages or even remove the machine from the laundry! They said they may refund the machine cost if we send them a bank statement to verify our identity. Next stop is ACCC. This treatment by Electrolux seems endemic from all the reviews.

I purchased what I thought was a high quality front loading washer and dryer from Electrolux in 2014. In only two and a half years, the dryer has stopped working. The moisture sensor completely just fell off on its own, and I am beyond warranty. Ive had to take days off from work to have the item inspected, and to order a new part. It isnt cheap either. This is a very disappointing product that was not made very well.

Purchased very expensive two door stainless steel fridge from Electrolux 4 years ago - both doors have just started going rusty. Electrolux have told us we have to pay for a technician to come to our house and then they will probably not do anything to help us as it is out of warranty. We paid over $2500 for this fridge - do not buy from them. They are most unhelpful and sell faulty products. Our washing machine also stopped working in first 3 months - but that was under warranty - so they repaired it - after lots of headaches!

I wish I had read reviews on the Electrolux refrigerators before purchasing. I have owned the refrigerator 2 years. The Ice maker has been repaired 3 times, but still doesnt work correctly. The main board failed recently and cost $500 to repair and took two weeks to get repaired. We also have trim coming off the freezer. The repairman says wed need to replace the whole door to fix. Im so frustrated. The customer service is horrible. The product is worse.

My husband and I have had nothing but problems with our Electrolux refrigerator. We have had the ice maker serviced numerous times. Now it’s out of warranty and have paid 800 dollars to fix something that Electrolux knew could not be fixed. Now Electrolux won’t help us on a refrigerator that we bought for 3700 dollars. Electrolux won’t help us at all. Electrolux is a terrible company when it comes to customer service and Electrolux does not stand by their product. Electrolux need to understand if you piss off consumer we will stop paying your product.

I purchased 6 Electrolux appliances for my kitchen in 2009 (refrigerator, dual fuel oven, hood, microwave, dishwasher, mini-frig). Since that time they have ALL required repair. The refrigerator and dishwasher re in constant repair. I purchased this top line brand because I didnt want to deal with any problems. I also purchased a warranty on all the appliances because I didnt want to have any problems that would take time from my busy schedule. In the last 2 months I have had the refrigerator stop working (for the 3rd time) and spoil ALL my food. Sears took 4 attempts to fix the problem over the course of 3 week. The following day the dishwasher broke (for the 3rd time), draining 2 feet of water all over my kitchen. After 5 weeks and 3 service appointments - almost 2 weeks between appointments and 2 no shows my dishwasher remains broken and collecting mold. I will NEVER purchase another Electrolux appliance again. These products are complete junk.

I have a brand new home with brand new appliances. Since we purchased the home in January the dishwasher has never worked correctly. We have had repair persons out to repair it 4-5 times. Every time they leave it is worse than when they started. Last Monday June 15th a repair person came out, the dishwasher does not work at all now! He told me he would put in a request for replacement, he did not.. So after receiving no contact regarding the dishwasher I called on Thursday June 18th, the lady that day told me she put in a request for replacement and someone would call me with 24 hours.After receiving no phone call as of Tuesday June 23rd I called back. That lady told me that I was told incorrectly and it could 48-72 hours. So after receiving no phone call as of Wednesday June 24th I called again. No supervisor was available but the lady I spoke to said she escalated the request and someone would call me within 24 hours. After again receiving no phone call as of today June 25th I called again. This time the lady said I was again mistold. I was now told it would be 3 business days, not 24 hrs.As you can see I can not understand why no one will call me back and my dishwasher has not been replaced/repaired. We were going on 12 days without a dishwasher. While I understand this isnt a 911 emergency I have four kids and a life. Being that my house is brand new and the appliances were an upgrade Im a lot pissed off!