We bought a Frigidaire Gallery French door refrigerator for our new house in 2012. A few months ago the ice maker stopped working so we pulled it out from the wall and there was a huge ball of ice on the back which had frozen the water lines to the ice maker. Good thing we found it as it had corroded a huge spot on the back and was starting to drip on the floor. I got a repairman out right away who said it was a well-known defect with this model. Frigidaire told me they would fix it if I had a factory authorized repairman out. So I called for another repairman to come out (factory authorized) and he confirmed the defect and called Frigidaire to send out the fix kit. In the time it took (a few weeks) to get the other repairman out, Frigidaire stopped fixing these.So I incurred another service charge for the second repairman for no reason. Frigidaires fix was to offer me a 10% discount on another one of their refrigerators. Why would I ever want another one of their products in my kitchen? This defect had been known for years - the least they could have done is notify customers so we could minimize damage and get our appliances repaired. Now there is no longer a way to repair this and we have to buy a new one. Defective product, very poor service.

I purchased a Frigidaire Gallery gas Range from Sears. In 4 months the touch pad stopped working. First one number didnt respond. So, we stopped using the 1 digit. Soon another then another stopped working. The Sears warranty was invalid. So I replaced the $120 touch pad myself. While taking out the old part I noticed how poorly the thing was put together. All the screws were over-torqued cracking the plastic parts in many places. I replaced the touch pad and it worked fine.Then 2 more months went by and the electronic brain shorted out in a thunderstorm. Again, Sears would not do anything about it so I replaced the part myself. Now the new Sears replacement touch pad is starting to not work again! We now have to cook without the #3. So 350 degrees is 400 degrees or 299. It is so frustrating. We bought a whole suite of appliances. Frigidaire dishwasher was so bad that we had Sears come and get it the day after it was installed and they replaced it with a Kenmore when I complained repeatedly. The refrigerator works, but is noisy. I will never shop at Sears again and I recommend that you buy nothing there. They do not back up what they sell!

Purchased an LFID2426TF from Lowes almost a year ago Oct 2017. Dishwasher has had issues from the start with not draining completely, not washing the dishes thoroughly leaving a grainy baked on film behind and not totally drying them. Now recently the latch broke replaced that the dishwasher worked for a few days now. Start button continually flashing and dishwasher not working. Total piece of crap. Will never buy from these people again. Quality control is pretty much nonexistent with this company. If you want people to buy products made in the US then make good products that last longer than 9 months and do what they are meant to do in the first place...

I love my fridge, I've had it for 25 yrs+, with only one $25.00 problem - the thermostat went bad @ 12 yrs ago. I fixed it myself. It works, and still looks like new after all these years. It's a double door white in color Frigidaire. If it broke down today, I couldn't complain. I don't know if they still make them as well as this one anymore, but it has been great. Best $1000.00 dollars ever spent.

My experience with my Frigidaire Gallery has not been a good one. I purchase a set and paid for extended warranty in 2011. Within my first year of my purchase I have had issues with the refrigerator and stove. The first refrigerator had a recall and I was given another one. Once I received the new one I had to call a tech through ACH a company that was referred by the insurance for any problems with the product. I was paying a monthly fee for the service that only resolved the issue temporarily.After paying for service that wasnt beneficial cost-wise, I canceled. The appliances are not good and doesnt withhold the value at all. I refuse to constantly pay for service on a product that is always in need of repair. As of now my ice maker is NOT working, the dishwasher is NOT working, two of the five burners are NOT working, and last but not least the microwave doesnt get warmer or cook. It just go through the motions of coming on.Im clearly NOT satisfied with the products and know there is nothing that can be done without paying a large amount of money to fix. I would probably come out better buying a whole new set and a different brand. This brand is NOT what it use to be! I am overwhelmed by the reviews. Never thought that this many people had problems and I wish I would have seen this before my purchase. What is even worse is no one had a good experience and the company dont care. What a RIPOFF!!! I cant even submit unless I check one star that I dont want to give. WOW.

I purchased a 24 Frigidaire wall oven with broiler (model number fgb24t3ec) in in March of 2009. The hinge has dislodged from oven 5 times. Also, when the oven is hot, the door gets stuck, and wont open. Frigidaire states no recall on this product, and no complaints similar to mine.

Purchased Frigidaire gas wall oven model FFGW2415QS Serial AF71303898 on 4/24/2017 at Home Depot. Oven stopped working 4/30/2018. Have contract with our gas co, they installed igniter. Stopped working 5/15/2019, another igniter installed 5/19, 2 months later stopped again, this time they installed Frigidaire igniter. Oven stopped working 6/30/20 another igniter installed 8/20, stopped again, installed a valve, 2 weeks later stopped again, another igniter. Stopped working 12/25 while cooking Xmas dinner. Had repair here today, they ordered wire & new panel. Advised if this doesn’t work contact mfg. I have called at least 15 times, sent 4 emails, only response I received was to purchase a new service contract! Today I chatted with a Christa, she wants service records which I called for already, however, I asked to chat with a manager. Brandi came on, she is manager of Digital Team, wants records of service calls. Understand, but to get sarcastic on chat. Seven (7) service calls in less than 3 years. Five during pandemic, that was reason why I tried to wait for service. The oven is not used every day, never in summer as grill is used for everything. Reason why calls are so high per Brandi not fully staffed due to covid. Meanwhile consumer has difficulty trying to address our problems.

Purchased $1700+ refrigerator in March 2016. July 2016: ice maker stopped working; repaired via Frigidaire warranty; worked approximately 2 days then broke again. This has been the pattern; a noise will start, the ice maker stops working, repair person comes out in a week, fixes, works for a little while then breaks again. So far the ice maker and seals have been replaced 6 times. The thermostat has been replaced once. The seals had to be replaced again as frost was forming in my refrigerator near the ice maker. A seal in the actual ice dispenser in door had to be replaced. It has been on and on. Lowes will do nothing. Frigidaire says as long as it can be repaired, they will repair it. So I buy a new refrigerator and I dont get what I paid for. I get, instead a refrigerator that breaks on average every 1.5 months. Phone call after phone call. Lowes response is that while its under Frigidaire warranty, they (Lowes) will do nothing.

I have owned several stainless steel refrigerators. Whirlpool and GE never had any issues with the stainless steel. The last one I owned I had 10 years and it was placed in the same location in my house with no problems and no rust at all. The Frigidaire I owned less then 2 years and the entire front of both doors are covered in rust. No fault of my own. This they consider to be cosmetic. Absolutely ridiculous. Its cheap quality stainless or a defect. Either way I would not recommend anything stainless steel from frigidaire. They will not back up their products.

The drawer on the bottom is very thin and flimsy. The knobs on the front are too easily turned on which is dangerous because you dont know you have turned the glass burner on. Appliance tech cant get an accurate oven temperature to bake the food.

I purchased a Frigidaire 22.2 cu. ft. side by side refrigerator from Best Buy. I have no real complaint with Best Buy or the refrigerator. My issue is with the Frigidaire Parts Department. I called them to obtain the correct part # for the water filter as the time to order light was on. The woman in the Parts Department gave me the part #. As I ordered the water filter from Best Buy. When it arrived I followed the instructions: remove and dispose of old water filter, install new water filter. After the old water filter was thrown away, I attempted to install the new one and it did not fit.I called the Frigidaire Parts Department and spoke with Ashley. I explained what had happened and asked that they comp me a water filter being that they gave me the wrong part # to begin with. Ashley explained to me that because I did not buy it from them they can not comp me the item. As well, as it is a special order item it will not be available for 10-14 days. This I found strange, because after I got the correct part # (hopefully) from Ashley, I ordered it from Amazon for next day delivery. HORRIBLE Customer Service.

I bought all Frigidaire appliances when remodeling my kitchen in 2008. Our dishwasher- model number PLD4375RFC3- mysteriously started flashing error codes ER and s about 2 months ago. It would not run after flipping breaker, etc. I had a repair guy out to check and he said we needed to replace the mother board. $300 after, our dishwasher was working, until last week when the exact same error message started flashing. Frigidaire said that it was from a power failure, however no clocks or other appliances showed the our power had gone out. Their only suggestion was to call the repair guy back. They are very unhelpful and they seemed very unconcerned.

In 2015 I purchased new oven, microwave, refrigerator and dishwasher. I have had problems with all except for the microwave (of course the least expensive item). I will never purchase Frigidaire products again. First, the dishwasher started leaking right away, within a week of installation. That was an easy fix. Soon, I noticed that the dishes really dont come out very clean. The repairman came out and told me it is working right, make sure to use the best dishwasher soap. The dishes have to be practicality clean before they go in. My old Whirlpool worked much better. Ice maker keeps breaking on the refrigerator. On the third time now. Had to buy the extended warranty. Oven push button panel already has been replaced once, out of warranty, now it is beeping and not working again. Very sorry I bought this junk.

The Frigidaire that I have is actually over 12 years old. It's an electric stove. I really don't care for electric stoves however does a great job. It's beginning to see its last days but it has served me well.

DO NOT BUY THIS for $2000. It has broken every 2-4 months for as long as I have owned it. It is refrigerator, but the bad design AND bad craftsmanship - I am sure all of the devices they sell under this (Chinese made) name are junk. DO NOT BUY IT. Get a better Chinese/Korean one like LG or Samsung.

We purchased our stove on 7/29/21 and it was delivered and installed by 8/12/21. Used twice and the control panel shut off when I was using the air fryer! So far two service calls have been made and the stove is still not fixed. First service call was on 9/13. Technician didnt have parts and they needed to be ordered. Second time he came on 10/4, replaced the parts and it still didnt work. He suggested we talk to the electrician that did the wiring. Our electrician came out today and everything was good with the electric to the stove. SOOOO, I had to call Frigidaire again to schedule another service call. Its absolutely impossible to get through to customer service and when I did, I asked to speak with a manager and she hung up on me! So I called back and waited on hold again only to be told that the stove will not be replaced until deemed unrepairable! Again, I asked to speak with management and told, I would get a call back in 1-2 days. My next appointment to have the technician come to the house is 10/14!!! Its 10/5/21 and I still have no resolution for my $1800 oven! We basically got a lemon and Frigidaire isnt willing to step up and honor their commitment to good service.

Have a $3000 + refrigerator that BOTH the crisper door fronts separated and are now unusable. First drawer broke at 18 month. Second drawer broke at 20 months. Just my wife and I, no kids banging them. They are cheaply made. Called customer service. Of course was told that it is out of warranty. One year. I tried to tell the rep that according to research this is common issue for this unit and that drawers have been replaced outside warranty. Was offered to buy another drawer that will break in 18 months. Got nowhere. Told him he left me no choice than to go on social media. Asked him to hold on so I could get some paper to write his name down. He hung up on me. Was transferred to the survey which conveniently could not hear my verbal answers or receive any keypad input so I could not leave a poor rating. They are not going to address ANY needs out of warranty for known defects with their product. Good luck.

There is nothing wrong with Frigidaire products. They make them to last. It is the consumers responsibility to take care of the product. I have all Frigidaire appliances and I havent had any issues. You have to change the water filter out in those fridges every 6 months. I have purchased extended warranties on all of my appliances just in case. These products are machine and man made. Nothing is guaranteed. When you purchase appliances we take risk. So instead of not buying the warranty, go ahead and purchase the warranty. It is only a couple of hundred dollars more and it will protect it. You wouldnt drive a car without insurance.

I self cleaned my Frigidaire range and the next day when I went to broil the element made a pop sound and sparks began to fly from the oven. The relay board shorted and the tech from Frigidaire wants 550 with parts and labor to fix this issue. Frigidaire wants no part of the problem and could care less about there consumer. My oven is like new. I live in a warm climate where we grill outdoors and barely use an oven. The expense is huge to put into an oven an whose to say it wont happen again.

Frigidaire front load about 18 years old. Still running great. Matching dryer is the same. This machine has been moved twice with no problem. It fits in the small space that I am having a problem finding a new one to fit. I would like a machine I could clean the drain easily.

Weve only had our $1900 fridge for a year and 6 months. Its broken 3 times. Customer service has been horrible - no help or even friendliness whatsoever. We are very frustrated and disappointed. Will NEVER buy anything Frigidaire again! Youd think they would want to stand behind their product.

Purchased a brand new fridge 5 months ago. Unit stop keeping the fridge cool. Called in for a repair which did take some time to get through their stupid automated system and finally got a human to talk to. They scheduled the appt with a local repairman who came out days later... YUP it’s not bad enough you lose all your food. You have to live without a fridge for additional days. Repairman did whatever to the fridge and left. Now its 10 days later and the same issue happened. Throwing all the food out AGAIN. HUNDREDS of dollars in food spoilage for yet another repair. Had to call in again and put up with the stupid automated machine to get a human. Scheduled yet another repair and had to wait for days to arrive...but wait, the repair guy calls and says he can’t get out there and it will be additional days before he can repair the fridge. Called Frigidaire yet again and of course put up with the stupid automated system to get a human on the phone. Now scheduling another appt with another repairman for today (4 days later) waited, waited waited...8-12 goes by and nobody. I called to find out what’s what and believe it or not... the order never got placed with the repairman. On the phone for 1 hour and 15 minutes fighting with reps and managers of Frigidaire to get the fridge fixed to only get I’m sorry for the inconvenience. Got so pissed off I called the repairman who fixed it originally and is coming out tomorrow. BUYER BEWARE! A $500.00 fridge has cost me a ton of aggravation, lost a day off of work, my tenants lost 2 full fridges of food and a half day off of work and had to live out of coolers off and on for 2 weeks. FIND A BETTER PRODUCT - Frigidaire shame on you for treating your customers like this. I will never buy another product from you!

Brand new washer/dryer combo - The washer died in three days. I called in and they referred me to an authorized servicer. I waited four days for him then needed a part. Still waiting on day 17. I now called Frigidaire and said, Please just take back the machine. They said no. My retailer was ready to do a swap, but Frigidaire wont authorize it. My retailer should have stepped up and helped me out, but they are lame too. No one cares that I spent good money and got the shaft. I said, How could you allow it to drag on this long? They said, It is our policy. I said, Screw your policy. I will never buy this product again. So as soon as they are fixed, hey goon Craigslist and I am getting a different brand. Dont buy Frigidaire. Its all junk.

FEB27S5DBB Wall Oven temperature set point runaway. Oven could not be shut off at control panel (off/on) button. Oven temperature continued runaway exceeding 500F and climbing. Had to trip electrical breaker to shutdown oven. Frigidaire failed to acknowledge unsafe design could have burned down my house. They would not take responsibility for cost of repairs which was $450.00.

We bought a dishwasher and refrigerator 6 months ago at Lowes. Neither has worked well since we bought them. The dishwasher is on its second repair and I have waited for 2 weeks to get it repaired AGAIN. The refrigerator freezes the food and even when we turn it down it still did it. The ice maker sucks! The ice gets stuck and then we have to clean it out and ice goes everywhere. This happens every couple days. So frustrating!! Neither Lowes or Frigidaire will take them back. DO NOT BUY FRIGIDAIRE!!! Very cheaply built and now Im stuck with these appliances that I dont want. I should have gone with Costco from the very beginning. Their customer service is always excellent. Its unfortunate that we did not read reviews before buying.

I bought a new dishwasher prior to renting my home. During their year lease, the dishwasher stopped working and they neglected to have it repaired when it was under warranty. Five months later when they moved out and the warranty had expired, I expected to have to buy a new dishwasher or spend a few under dollars to repair it. Frigidaire customer service was amazing. They had notes from when the attempts were made to repair the dishwasher and that the renters did not follow through with scheduling an appointment. Their customer service staff was friendly, helpful, and are repairing my dishwasher no charge. :)

I bought a new Frigidaire refrigerator with over $200 off and the unit will not cool below 60. The freezer goes to -20 but not the food area. I was told to try all kinds of tests like unplugging the unit, wait 5 minutes, plug it in and turn the thermostat all the way up, then down, then up again, then down..... all to no avail... From new Lowes wants to send out an appliance tech to fix my new fridge. No, I just want my money back. I will buy anything other than a Frigidaire.

We spent $2000.00 on a new refrigerator, The Gallery. The ice maker on the outside AND the inside freezer doesnt work. The freezer door handle fell off after two months. Customer Service NEVER followed thru on their service calls, then told me we were considered too rural so they would not come to fix it. They gave me an out of service phone number for someone who would supposedly come fix it. We tried to just fix the ice maker ourselves, to no avail. I finally called them again, only to be put on hold for over 30 minutes. I got thru to someone who PROMISED a phone call back in three business days. That was last week. Still no response. NEVER will I buy from Frigidaire again! They should be ashamed of how they treat people!

I bought my Frigidaire washer/dryer combo 30 years ago and with everyday use it has had absolutely no repairs. I just finished my 3rd load today and keep waiting for something to break down but it never does. Clothes come out clean and the dryer is fast and efficient. I will only buy Frigidaire in the future unless, of course, I'm in a nursing home.

My upright freezer was delivered in May 2020. By June the frost-free freezer was forming ice near the door. Took Frigidaire 2 months to mail me a replacement gasket. Before the part arrived the door wouldnt stay shut. Had to put a ratchet strap around it to keep it closed. Gasket arrived and it doesnt fit in the door so falls off immediately. Now the freezer is constantly running trying to stay cool. The contents are melting. Frigidaire is horrible. I tried calling multiple times on Friday but their help desk literally didnt answer, had a message that said they were too busy and it hung up on me. Repeatedly. I emailed them, no response. Called again, sat on hold forever. Their customer service is awful. They wont refund or replace the freezer. They wont refund the $700 of food that is now ruined. I will never buy Frigidaire again. HORRIBLE COMPANY. HORRIBLE PRODUCT. HORRIBLE CUSTOMER SERVICE. HORRIBLE!!!

Love this company! I have put this brand of appliances in two homes and I have had nothing but good luck. Only glitch was handle coming loose on convection oven, which was an easy fix. I purchased the Gallery edition with smudge proof doors which is great....no fingerprints ever.

I have never been so disappointed and angry over a purchase. I recently built my dream home and was very excited. All my appliances are Frigidaire and had always thought it was a solid product. My one yr warranty had come to an end this past May. For several weeks now my dishwasher had not been getting the dishes clean but it would work well enough when run on heavy mode. I do not use it that often so it was more of a bother than anything until I noticed several pieces of wood flooring popping up and realized I had a leak of sorts. The builder came to take a look and we saw that water was pouring out from under the dishwasher. There was mold growing.As luck would have it my ice maker in my Frigidaire freezer stopped working as well. I called Frigidaire and was told I would have to pay for the repairs myself as it 6 months out of warranty. I have such concerns as all my other appliances are made by Frigidaire as well. So now not only are my relatively new appliances not working but I have damage to my new home. All of which I have to pay for because this company did not make a quality product.It is just myself and my daughter who is 7 that live in my home so how much wear and tear can 2 people do in a little over a year. My builder who is one of the largest in this area in NC was disgusted as well by the response from Frigidaire and told me its not the first time he has heard this and will no longer be recommending using them in the homes he builds as he wants to keep his reputation of quality homes. I can only tell people I know to NOT buy products by this company and if you do dont expect them to do the right thing. I had a Kenmore for over 15 years without any problems and I will be replacing my Frigidaire. I understand that things break but when something is so new and has very little wear and tear it is robbery. Now I am left with the repair cost of both as well as the cost of the damage to my new home.

Electronic control to Frigidaire Dishwasher model PLDB998CCO, part 154445803 has been discontinued with no compatible parts listed. My dishwasher is 9 years old and needs an electronic control. I called Frigidaire who could offer no help or guidance. Now, I must replace a dishwasher because a company decided to stop making a necessary part. This should be considered criminal.

I have had my range nearly a year. FFEF3051TBC model number and serial number VF73535062. I have had this range for almost a year and the door falls off constantly until it stripes out. 2 small bolts holds the whole door together. I put it back on the first 7 times until it stripped and had to be replaced and took a month and a half to get parts and them to fix it. Worked for almost a month and same things now happened. I put it on 6 times until it stripped out again now and had to order parts again. Was 5 to 6 weeks again before it was fixed. Work for almost 5 weeks. Now it is broke again about 4 weeks before Thanksgiving and now it’s Tues. And Thanksgiving is Thursday, family coming in and I can’t cook dinner. I have called corporate office many many times they say they have to fix it and only replace if the heat measured isn’t good. Well I have been without the range for 3 months and growing and while it is torn up I am sure it’s not heating right. The bottom is burned and top of food not done. I would never recommend this product to anyone. They try to put it off and off until warranty runs out. I have a new house with a new stove I can hardly use grrr. SO UPSET. I wish I had went with Amman’s product.

I purchase a Washer and Dryer in Dec-2008 with extended warranty from Sears. Last year Electrolux / Frigidaire sent me a letter to purchase an extended warranty for two years if I wish. I had call them and purchase the warranty. I called them in May-2016 to check my unit for noise. They sent a tech who says nothing wrong. Few days later I received a call from their Customer service to verify my SN since the one they have under contract is not matching. I did and sure enough they have a different serial number on the contract. Now they want to cancel the contract and have me purchase a new contract and pay for the service call. They also said that I should have verified the serial number on the new offer that came from their company and it is my mistake. A corporation like Frigidaire should be more organized and can fix this type of issues and not pointing to consumer. I spent more than 6 hours on the phone trying to work with multiple customer service Managers with no solution. It seems that they just want to steal your Money and not do any service.

Purchased in 12/2019 and installed for use 6/2020. In November used self-clean option as recommended by brochure. Shortly after code FO45 appeared every time turned on. Service persons report over heating caused by self-clean caused need to replace Control panel and fan. Service company working for Frigidaire would replace once I pulled out oven from wall to make accessible. Now Frigidaire//Electroluxs own service personnel coming to replace these parts. But I have been advised not to use the self-cleaning since it will happen again. To add to frustration with Frigidaire, the Frigidaire Refrigerator purchased in 4/2020 and installed to be used at same time (6/2020) now has a malfunctioning freezer. Would I purchase another Frigidaire product or recommend? NO!!

Bought French Door fridge in July 2015 Model LFHB2741PF5A. Now out of warranty by 9 months. Started having lights go out on touch screen control then quit delivering ice. Have spent $700.00 dollars for replacing 2 control boards and ice maker motor. Lights now work on screen, ice maker still will not deliver ice even though ice is being made. Might as well be using ice trays. Frigidaire customer support response has been that even if I had the extended warranty they would only replace the parts and if it could not be repaired I would have to buy a new fridge on my own. No more Frigidaire appliances for me and please think twice and research before you buy.

BUYER BEWARE! In March of 2015 I purchased all new Frigidaire smudge proof appliances, spending almost $6,000.00. I am not impressed at all. Right off the bat, I had an issue with the dishwasher. It was not drying the dishes, I had to manually dry the dishes as I put them away. After several days, I knew something was wrong, so I contacted Lowes (where I purchased them) and they made an appointment for a Frigidaire service call. The gentleman that came out to check it out, was a little surprised to see there was no fan or blower located in the dishwasher which normally dries the dishes, so he contacted Frigidaire for repairs.Needless to say, I was told by the Frigidaire folks that The dishwasher was working the way that it was meant to. With the new technology no blower or fan is needed. What you need to do is after the cycle runs, (which takes about 126 mins or so on a normal cycle) you must open the door and let the hot steam out so the dishes can dry. REALLY??? LOL, I run my dishwasher at night while sleeping, if they think Im going to get up at 2 in the morning to open the dishwasher door so the dishes can dry they are nuts. If this is Frigidaires new technology, I suggest they go back to the old way. (Not happy.)Next is the Refrigerator. The Ice maker is horrible. You can stand there for several minutes and IF youre lucky an small ice cube will dispense into the glass. By the time you get an entire glass of ice, its already melting in the glass. And forget it if you need a lot of ice (ex: in an ice tea maker) it does not make enough ice for that. (Not happy.)Lastly is the Range. After 2 weeks, which I used it 3 times I noticed little bubbles started to appear on the smooth top range. At first I thought it was dirty so I used the little pad and the bottle of cleaner that came with the Range, but to my dismay I realized the smooth top is bubbling, so again I contacted Frigidaire and they sent someone out for a service call. The gentleman looked at it and took photos to send in for review.After 3 weeks, when I had not heard anything I contacted Frigidaire. I was told that some how I had damaged the top and they would replace the top, but I would have to pay almost $200.00 for the part!!! Wait a minute, I had only used it 3 times, and did not scrap it or spill over on it or anything, how could I have damaged it??? First of all I had a Whirlpool smooth top range for 20 yrs, and never did the top bubble like this, and YES, I did spill things on that from time to time. So I guess this means that Frigidaire ranges are not able to handle any normal spills! (Not happy.) The only good thing that I can say about this product, is the smudge proof coating, yes that is a nice feature. Will I ever buy another Frigidaire product - ABSOLUTELY NOT! Will I ever recommend a Frigidaire product - ABSOLUTELY NOT!

We have been highly disappointed with our Frigidaire Products (owned by Electrolux). We bought Frigidaire Gallery Professional Series in 2003, a refrigerator, a range, a microwave and a dishwasher. So far, we have had the fridge repaired four times, the range once due to a recall item and now the microwave quit working. We are waiting for something to go wrong with the dishwasher. Frigidaire used to be a reliable company, no longer. I would strongly recommend not buying their products. Frigidaire customer services only comment was to say they were sorry for the inconvenience.

We bought a Gallery Frigidaire refrigerator in May 2016, within a week we knew it was not working properly. After at least 10 service call by Judd & Black a local business our unit was finally replaced by Electrolux. Now 10 months later our new unit does not cool. We are beyond frustrated to say the least. How can a family be expected to take this amount of time off for the service calls and not to mention the amount of food that has been wasted. So here we are almost 2 weeks without a refrigerator AGAIN.

We bought a new Frigidaire refrigerator/top freezer about 2 months ago. (Model FFTR2021QW1). The freezer shelf sags when I put as little as 2 pieces of meat on there. A sagging shelf means half the freezer space is lost. And when I tried filling my freezer like normal - with things evenly spaced - the whole thing nearly collapsed. The companys customer service rots. So far the answers we got were, and I quote: my mom has the same refrigerator (truthfully, I dont really care); so dont put anything on the shelf (really now! So why did I buy this size model refrigerator/freezer? Or maybe the shelf is just for illustrative purposes only?); and get this: its supposed to sag. (Huh? For what purpose?). Basically, after a week of runarounds, Frigidaire wiped themselves clean from the fact that there is a defect in the shelf. I am so frustrated because now I have a completely user UNfriendly freezer.

It appears (according to service repair man) Frigidaire ss side by side PHSC239DSBO has a wiring harness issue. It falls into the drip pan shorting it out which could cost $300 for a circuit board if that would correct the problem. He states Frigidaire knows of the problem but refused to do a recall. My neighbor and husband rewired the harness and strapped it up so that it will not fall into the drip pan again. Presto, I have power to freezer side. I called Frigidaire for help and they referred me to the service man who in turn stated the repair was out of his league. So, I called back Frigidaire to get someone else. I have yet to hear from them again. In the meantime, we fixed it ourselves. If Frigidaire had only strapped the wiring harness up to begin with, I would not have a problem. It is possible that the harness could have blown my compressor. Luckily, this was not the case. Just a piece of plastic did the job.

I had to replace my Frigidaire over the stove microwave oven 3 times in 5 years...a tolal of over $1,500.00!!! I will no longer purchase Frigidaire products and will not recommend them to my friends and family. Only myself and my husband live in our home and they were treated with care but no compensation was even considered. My last microwave oven, a Panasonic convection oven lasted over ten years and was still working when we moved.

Bought my electric range a few years ago. Got a great deal on a discontinued model. Love the ceramic top -- easy to clean, although it no longer looks just like new. Stove top and oven work fine and I do a lot of cooking and baking. It's simple to use. Don't like appliances with too many features that make them complicated to operate. Must hold the temperature well because baked goods always get done in the amount of time recommended in the recipe. Love that it's white too. Looks so nice and bright.

Recently purchased a replacement top freezer refrigerator. Frigidaire was my choice! Nice looking and the right size! I recommend. I received a 10% discount on my purchase. Satisfied. Registered it for the warranty!???

Purchased Frigidaire all BLACK refrigerator, stove, dishwasher, microwave. Touching the appliances causes scratches with just finger touches or trying to remove any minimum food smears leaves marks that cannot be removed. Tried using soap and water then rinsing and lightly drying with ONLY clean microfiber. This was the suggestion by Frigidaires rep. Why does a company make something used daily that will not withstand any kind of expected use, i.e. opening the doors, pressing the temperature pads, wiping off food, etc? Do not buy black. You will waste your money, be unhappy, with no solution... like us.

We bought Frigidaire Gallery fridge and dishwasher about 18 months ago. The dishwasher had to be replaced twice within the first months of use, and fixed twice ever since (didnt start, and the the soap dispenser wouldnt open). The fridge has been the most horrible product I ever owned. The biggest problem is the door. It DOESNT CLOSE. The door is so light, you need to literally push it firmly. Just swinging it will not close it. However, when you push it close, it quite often spring back and stays open. We had 3 repairmen over to fix it, one of them incredibly rude told us we do not know how to close the door and smirked at me when I objected. The other 2 came, opened and closed the door, said there was nothing wrong with it and left. Then, the front panel with the choice of ice or water, broke and needed to be replaced.Next, the ice maker. First, it is tiny and at summer, when my husband and I want to get ice for our drinks, it starts churning and making noises, and we need to wait for a few hours until the new ice is made. I think a fridge should be able to make ice for more than one pitcher of ice tea. Last night, I wanted ice and put a glass under the dispenser. Fridge started to make loud grinding noises, and nothing was coming out. When I opened the fridge, the ice maker was jammed, ice spilling INTO the fridge. We cleaned it, but this morning there are loud thumping sounds coming from the fridge. The overall experience with Frigidaire products has been nothing but a headache and I am warning all my friends and family to NEVER buy their products. How can this company stay in the business is beyond me.

Weve had this oven for four months now. It takes 30-40 minutes to preheat (to 350 or 400 degrees). The stench of resin from assembly, that the instructions promised would go away after a couple of uses, has still not gone away after 30+ uses. The racks for the oven are too narrow (or the walls of the oven are warped/poorly made). If you set a medium size casserole dish on the racks (with food in it)... the rack can fall out of its supports. I keep thinking to myself; how long have manufacturers been making ovens? Is it really that hard to provide an appliance this simple without design, manufacturing, and quality control flaws?

I purchased a Frigidaire dishwasher FRGallery-FGID2466QF serial #TH62331408 on September 5, 2016 by August 2017 it was leaking. Upon calling Lowes regarding the leak, I first had problems with the 1st company they were sending who was rude to both me and the Lowes representative who wouldnt send All Valley Appliance to my home due to their rudeness (filed a complaint with Lowes Corporate office regarding that) and they then sent Fosters Appliance who came took pictures. The tech found that the machine was leaking from the top of the tube from the seam. Clearly a defective product. The tech apparently listed it as physical damage so Lowes will not stand by the product they sold me. I spent over $400 for this machine to last 1 year. How is this fair to the consumer. I had the dishwasher installed and it worked fine for 1 year only. There was no physical damage. I have asked for a second opinion and wont get it until Nov. 6, 2017 which pushes the machine completely out of warranty. I see from the consumer reports that FRIGIDAIRE is not the product to buy and Lowes is not the company I want to deal with ever again. Why is it that the consumer must incur additional costs for extended warranty when we are already being ripped off. DO NOT BUY FRIGIDAIRE this is the second dishwasher that I purchased and it started leaking. The first was older so I just assumed it was time to get another. My mistake is believing it was age and not the manufacturer.

Bought this in July 2017. Tho is is the style that has the freezer in the bottom. The first thing that broke was the visual temp lights. They just quit working one day. Next, the freezer handle is falling off. Next, it states the water filter last so many gallons or replace every 6 months. We are retired, no children, no one but us two. We must spend $72.00 every 4 months. This is pure junk. I wish I had my old Kitchen Aide back.

STAY AWAY FROM THIS COMPANYS BRANDS! I have a Frigidaire french door refrigerator that I bought new four years ago. I did not purchase the extended warranty and during the first year, I had at least two service calls for the unit not cooling. After the warranty period, the freezer would frost over and actually had ice build up inside the drawer that required I do a manual defrost.I came home from a trip and the temp in the refrigerator was at 67 degrees but the freezer was still working. The appliance repair tech that came to evaluate the unit said that both computers on the unit were not functioning and the repair was going to be ~ $500. He ordered the computers and when he came back, he pulled out the unit to check the freon and the back of the refrigerator was rusted. Its a known issue with Frigidaire and he called them to explain the issue so I filed a ticket to see what they would do for me. The options were that they would possibly replace it or pay a reasonable amount to me based on depreciation. I was told by the rep at the call center that the refrigerator was under a do not repair order so it should be repaired.After 10 days of waiting for the company to evaluate the unit, their final offer was a 25% rebate on another model. Ive been out several hundred dollars and am going to be out another $500 for computers on a unit that they know is defective or $1300 to replace the refrigerator. Im just going to bite the bullet and repair the thing vs. buying another piece of crap Frigidaire and be out approximately $1300 with the rebate that they offered. Really not good customer service that you admit the unit is defective and issue a do not repair order but dont back up your appliances. The builder put Frigidaire in my home, Stove, Microwave, Dishwasher but I guarantee you that as they fail, it wont be Frigidaire or any GE brand that will replace them. SHAME on YOU.

Easy to install and even easier to operate. The stove top comes in different sizes that will fit any counter. Highly recommended for any new or remodel home build. Also, these stove tops are fairly priced..

Ive had the Frigidaire stove for 3 years & I love it. All the features are great! The cleaning cycle does a great job! If you spill something, it doesnt drip anywhere & its easy to wipe up. There are two different cleaning cycles. One is steam & the other the heat cleaning.

I have a front load dryer affinity type it rips and burns all my clothing, I have lost hundreds of dollars worth of clothing.

This dishwasher hasnt worked correctly since first purchasing it in Feb 2020. I tried to return it to Amazon within weeks of initially buying it and was told I would have to try to get it fixed through the warranty. Amazon would not accept a return without an outside company verifying that it could not be fixed. Now- 10 months later, Ive been working with Frigidaire/Electrolux warranty repair and it is a NIGHTMARE. DO NOT buy any Frigidaire or Electrolux products. They are crap, their warranty relies on certified repair people to come out and those repair people are scamming.I have been getting multiple emails for months saying the repair people have ordered parts and they have arrived and when I call to schedule the appointment for them to come out as instructed, they tell me they have no parts and they will have to order them. Its very obvious that the repair company is ordering parts from Frigidaire and using them for something other than fixing my machine. Frigidaire will not do anything when I tell them that the repair people are lying saying that they are coming out with parts. All they tell me is that it has to be fixed because the repair company is saying it can be fixed. Its been 11 months now. Im saying that they can not fix it if it has been 11 months. I wish I would have read a review like this when trying to decide which brand to go with. My advice is go with ANY BRAND OTHER THAN FRIGIDAIRE AND AMAZON.

My oven does its job very well; I seldom even think about it. The ovens heat is accurate; all the bells and whistles work as designed. Also, the oven is large enough for a large turkey and side dishes, too. The oven serves my family very well.

On Christmas morning I turned our Frigidaire range on to cook our Christmas turkey. Our stove is only 2.5 years old. There was a loud pop and I turned to see flames coming from the back of the stove licking at the wall. My husband quickly pulled the range away from the wall as I shut the stove down. The flames subsided but thick black smoke was still coming from the back panel. Never will I buy a Frigidaire appliance again. We could have lost our home on Christmas morning if we hadnt been in the kitchen. Cooking a turkey for a group of guests on an outdoor grill in 40 degree weather is miserable. Thank you Frigidaire for your junk... Your Frigidaire dishwasher starts by itself so it is unplugged... Your Frigidaire microwave with vent is worthless. We are replacing these new Frigidaire products one at a time for our familys safety.

After about 4 months, one of the plastic shelf supports broke in half. That was replaced, free of charge. Then, when the fridge was a few weeks shy of a year old and STILL UNDER WARRANTY, one of the bins on the door broke. The plastic snapped. Frigidaire wont replace under warranty because it is considered cosmetic. I think that having a bin on the door is functional, not cosmetic. I had to purchase a new bin, wouldnt even give me free shipping. So far, they have sent me two replacements, both arrived broken. Plastic part, shipped in a cardboard box without any bubble wrap or padding at all. No wonder the parts are broken in shipping. Not sure where to go from here. Already sick of this fridge and the horrible service. Oh, and the ice maker is so loud!!! But at least it works. So far.

I have purchased about 6 stainless steel Frigidaire packages (stove, microwave, dishwasher, and refrigerator) for my upscale rental homes since 2008. Every year I have multiple problems with every single one of these appliances in every single rental home. My renters are not mistreating these appliances. The thing that goes out on these is the electronic motherboard and the cost is $300 for the board plus another $150 for installation labor. I have finally decided that I will start replacing these appliances as they break with other brands. Right now, I have a stove with a bad board... This is the 2nd one, and a dishwasher with a bad board. These appliances are costing me so much money!!!

I sooo wish I could include a photo of the itty bitty piece of nasty cutting gashing scarring metal that is affixed to the lower half of the dryer door on top of my matching front - load washer. It runs across my forearm as it automatically comes at me incessantly. I wish I could say, Whaa, it scratches me and I hate it... Rather, it cuts me, gashes me and has thus far left three quite distinct marks that come and go with the sunny days...Oh, except for one; its red and is there all the time. I believe its called a SCAR, YOU ** HAVE YOUR NERVE WITH THIS CHEAP ENGINEERING MESSING UP MY ARM... ILL NEVER, NEVER BUY ANYTHING FRIGIDAIRE FOR THE REST OF MY LIFE!!!!!!!!

Life was good - a new home, new furniture, new appliances!!! But then Frigidaire introduces themselves into my life and the storybook tale of my dreams turns into Nightmare in the Valley! My wife and I buy a model KFHB2741PF5A stainless Frigidaire Refrigerator from their local retail outlet ($1950.00). The demon refrigerator was angry that day my friends as it decided that it would no longer produce ice! 6/13/15 Frigidaire Cust. Serv. was called and they promised to have service come on 6/16/15. Days & days pass w/ not a peep! 9/26/15 I call Frigidaire again to be told Its OK, we will send a different repair service co. to check your Frig. Well my friends, she must have heard the anger in my voice about her lack of ice production and now she begin to growl! And not the growl of a small domestic tabby who has not received her kibbles and bits on time but the guttural, rumble of feral wildcat that had been in a fight to the death with her archrival from the dairy farm next door and was now having a vet squeeze the 4 week old battle wound abbess of the yellow puss and discharge!! Yes, yes, she was very angry now and her internal fan begun to incessantly rumble, roar and hum all day and all night long! She has the consistent annoyance of Newman! Even as I pass her I cant help but to say Heeeellllooooo Neewwwmmmaaannn! (She has a name now). 10/6/2015 I know this will come as a complete surprise but still not a call, an email, smoke signal from the new service co. who was coming soon after 9/26/15. And here we are today after 32 minutes of on hold time. Now my call gets to Steph the Corporate Customer Service Manager who tells me Sorry but we just determined that there are NO service companies that will come to your home! I have officially been handed off to the Frigidaire Escalation Department after 4 months. When I asked to be transferred to the Corporate Office switchboard Steph told me Sorry, but thats not my department. So my friends, from a place of actual firsthand experience I can honestly say in good faith to you, when you see or hear the brand Frigidaire, RUN! Run as fast as you can, as far away as you can so you will not become like the story of my life. Please stay tuned for the rest of the story! It should prove interesting as to how they will assist their customer. And as far as well, you know, her. She continues to be barren of ice and to daily remind me verbally with the rumble of her fan motor the error of my Frigidaire purchase.

My parents redid our kitchen about 5 years ago. They picked Frigidaire Gallery (microwave/gas stove) Amana fridge. Just over the 5 years we have had to get all appliances fixed, some multiple times. Within two weeks (about a month ago) the Amana fridge stopped cooling, the problem was a clogged tube, easy fix. Then our gas oven would not heat. A GAS OVEN! (had a 50 yr gas oven when we bought house = no problem) Shortly after that, the right front burner needs a new part (sparker). The microwave has broken multiple times. It now doesnt work at all. Overall it has cost about $1,300. I will say it does pay to buy the higher end appliances. For example, the Frigidaire professional dishwasher has had no issues - thus far.

18 months ago we purchased a Kenmore Laundry center, model 970L97422F0, that was made Frigidaire. The washer DOES NOT fill with enough water to do the cleaning. More often than not there are dry spots. We had the repairman out twice and his only solution for the problem was to add a pail of water before starting the machine, so to trick it to think that the weight was more. Also it is the nosiest washer we have ever owned!! It sounds like a cement mixer when it is running. Phone calls to Sears and Frigidaire go unanswered. The last email I sent to them, over two weeks ago, only received an automatic response saying someone would be back to me within 24 hours - you guessed it, they didnt reply.

We bought this refrigerator and the noise of the unit is very loud. The unit works perfectly but because of its design the unit produces more noise from its compressor than any refrigerator Ive ever heard. If I knew this I would have opted for a different refrigerator. The so-called stainless steel is not stainless steel and if at any time the protective finish is compromised on inside or outside it will rust. Its not right that you can say stainless steel and the metal is not stainless steel. To prove this point you should not be able to have strong magnetic properties with stainless steel because of the lack of iron in the material and yet the so-called stainless steel does work as well as plain steel which will rust. I hope this helps other unsuspecting consumers when they meet with fraudulent marketing tactics that we all must deal with more than ever today.

Frigidaire Gallery Double Oven Range - We bought the range about a month ago. A couple of days ago, I reached out my right hand to open the top oven door and jammed my baby finger into one of the vent openings at the front of the door sustaining a deep gash on the pad of that finger. Today, I used my left hand to hang a dishtowel on the handle of the top oven and jammed the baby finger of that hand into the vent again sustaining a deep cut on the pad of that finger. I have small grandchildren here often and I am worried about those openings on the top oven door. Terrible design and dangerous.

Bought a Frigidaire oven, Microwave and an Oven in 2011. Microwave: After 2 years cheap plastic handle cracked and broke - used crazy glue. Still works in 2020 but looks bad. Refrigerator: Just before warranty expired compressor broke - got it fixed but in 2018 fridge section thermocouple broke - using as freezer in basement. Never buying Frigidaire brand again.

I purchased Frigidaire Gallery appliances for my new kitchen in 2016. The dishwasher stopped working last January after the extended warranty I purchased had expired. The repairman said the motherboard was burned up. He replaced it, and the cost was around $400. Today it stopped working again. Do not buy Frigidaire, even if the price is tempting. Piece of junk! Getting another brand.

I purchased a FRIGIDAIRE GALLERY, which included dishwasher, microwave, stove, oven, washer and dryer, at the end of 2012. The refer was about $2000. The ice maker started leaking. I took it apart and found the small ice tray inside the maker was cracked which allowed the water to overflow into the ice below and cause a blockage. I attempted to purchase the tray. What a fiasco. After wasting an entire morning working and searching for this part, I finally got through to the company. I was told that I am unable to purchase the $2.00 plastic ice tray separately, like LG and Samsung allow you to do. I need to replace the entire ice maker. I AM TOTALLY PISSED. The ice maker is $110.00 and the tray is $2.00. What a piece of crap. I will never purchase another FRIGIDAIRE PRODUCT EVER.

After 9 months of frustration and three failed attempts to repair our fridge, Frigidaire replaced our unit with an identical unit. I had to request a supervisor multiple times, but the supervisor was understanding. Immediately when we plugged in the replacement we noticed a difference in the operation making even clearer that our initial unit was a lemon. I also complained on Electrolux and Frigidaires Facebook pages and they sent a $100 gift card to help cover food spoilage. Lowes protection plan also covered $130 for food loss. Since Frigidaire did give us a warranty replacement I updated my rating to 3 stars from 1, but since the process and experience were not what I expected from spending hard earned money we will not be buying another Frigidaire or Electrolux product.

Stove is now about 8 years old and is working as perfect as the day I bought it. Flat top and an excellent appliance. Convection oven which is a huge plus. Easy to clean and maintain, would highly recommend to anyone.

I purchased an over the stove microwave 2.5 years ago for under $350. It has worked well but the glass turntable was broken on our granite counter top. The cost for a replacement it $140! I have found that Frigidaire not only offers very poor quality products but poorly designed ones also. I will never again purchase anything from Frigidaire or Electrolux.

Purchased dryer in December of 2012, recently broke due to a damaged fan. When service person returned with the part he discovered that the motor had ripped apart from the base of the dryer, unfixable. Frigidaire refuses to compensate an obvious manufacturers defect, will never buy another Frigidaire product.

I received a defective refrigerator (loud noise, ice maker doesn’t work, doors don’t line up correctly). Was on phone 45 minutes with customer service, got disconnected twice, had to go back through voicemail, re-enter all my information. What happened to this brand?

Purchased new home on October 2015 had Frigidaire appliances... not too happy but went with them. Should have known better from bad experiences with this brand before. In less than a year they came out 5 times to fix the fridge, now less than three years the inside walls are splitting open. Had to replace the dishwasher last month. All I can say is STAY AWAY FROM THIS BRAND!!! They are junk. As I bought their gallery brand and its just as bad. Never again!!!

I purchased a small wine cooler stainless steel 4 years ago. I admit I didnt get the warranty but did expect it to last more than 3 years. Its been sitting in my kitchen unplugged for last year because it stopped cooling. When I called customer service the most unsettling thing about the whole situation is they didnt want to help me and really didnt show any concern that this refrigerator only lasted me 3 years. When I was done telling my story, the customer service rep offered nothing and asked if we are done. What happened to customer service?? I am the person who will be loyal to a company. Its like I took $300 (not sure of exact price) and just threw out the window... I know life isnt fair but this is just wrong.

I bought a Frigidaire FGMV174KF microwave in August 2012. In April 2013, it stopped working. For two months, I have been trying to get it repaired. Parts are not available. Authorized repairmen are not available. Yesterday, I received a letter from Frigidaire that the warranty expired on May 15, 2013 (8 months after I bought it?), but I can spend $29 to extend the warranty.

In October 2010, I purchased several Frigidaire Kitchen Appliances. The refrigerator makes a noise from time to time like a popping sound and the ice maker stop working months ago. The Electric Coil Top Range has one front burner that gets so hot. I have to change the drip pans every few weeks as they turn purple, gold and brown. Now there is a 2 inch burn mark under the drip pan and a pile of soot was found from the burner burning too hot. I am afraid a fire will start soon and I try to use the other burners. I wont be buying Frigidaire products in the future.

Reasonably priced and do a fantastic job cleaning and drying. Front load washer and dryer - owned for 5 years and have not had any problems and no service calls. Easy to use and use very minimal amount of water and electricity. Don't like paying a lot of money to purchase a product when there are less expensive models with the same features. Hate leaks in washers in the past. Need long lasting product. Machines are reliable, efficient, money-saving, and do a great job. Frigidaire makes a good machine.

My 3 months old wall oven has a broken seal on the inner glass door. Called these guys a couple months ago and its been a back and forth of he said she said. Basically they claim that this is not under warranty because it is considered a Cosmetic issue. How is a door malfunctioning a cosmetic issue? Arent the glasses supposed to keep the temperature at certain level? By the way, the company providing the services are asking for a part for the seal. UNBELIEVABLE. A SEAL for the door and they dont want to pay for it. WOW. For a 1500 appliance, they do not want to cover the cost to repair a damn seal. Make sure you think 5 times before you get something from them. Seriously. So cheap....

I purchased my product from Best Buy in 2007. I was pleased with the product for the first few months. Over a period of time, I always smelled something burning when I opened the cooler side door, like plastic; but, I was never able to locate where this was coming from. On January 31, 2012, I opened the door for about 15 minutes to clean out the product and kept smelling burning plastic. I looked up and was in awe at what I found. The (original) light bulb, that rest on the ceiling of the refrigerator (fridge), had burned right into the lining of the ceiling.At that time, I realized this is a faulty product; this product should not be in any home. I have a repair man come out and view the fridge, and he stated this shouldnt be in my home because, this could potentially cause a fire and burn my house down, leaving my family homeless!I went to http://www.frigidaire.com/contactus and filed a complaint through email; the response that I received was a standard response any company would use to not accept responsibility and place the blame on the customer, who bought the product. The response was as follows: Thank you for contacting Frigidaire.We sincerely regret you have experienced difficulties with your refrigerator. Frigidaire provides very comprehensive warranties with each product to guard against any parts that may be defective at the time of manufacture. However, we are sure you can appreciate that a point is eventually reached when the manufacturers responsibility for repairs under the initial warranty must end.Our experience has shown that an original defect in material or workmanship will develop very early in the life of the appliance. After a reasonable period of service, many factors beyond the control of the manufacturer may affect any product. The problem experienced is almost always due to the door being left open for inordinate periods of time or from replacing the bulb with a wattage too high for an appliance application. There is a liner repair kit available that an authorized Frigidaire service provider can install that will repair the damage. Please choose from among the following authorized Frigidaire service providers that serve your area: Major Brands Appliance Service, LLC / Newton, IA / 50208-3226 / (641)831-3840 Appliance Service Center / Des Moines, IA / 50315-5072 / (515)256-3090American TV Appliance Service / Madison, WI / 53713-2346 / (800)854-6659We offer extended service agreements for all customers who register their appliances with us to guard against any unusual problems that may occur outside of warranty beyond usual wear and tear. If you would like to purchase an extended warranty, you may do so after your appliance has been repaired by contacting our Extended Service Agreement Department at 1 (866) 386-5286. Thank you again for contacting Frigidaire, BoThis, is not acceptable. I requested that they repair the default or refund the amount less depreciation, so I am able to purchase a produce that would not place my family in danger. Now, I am filing this claim along with several other regulatory agencies.

My Energy Star Frigidaire Tumble Action front loading washer hasn't let me down since 29 March 2006, knock on wood! It's just my husband, our dog and me, so it obviously doesn't get the high usage that perhaps an average family would. Even though, I think 14 years is pretty good.

My husband and I purchased all new Frigidaire Gallery Appliances on 3-22-2014. On August 5, 2018 the compressor went out on the refrigerator with no warning at all. It had not been running warm, it was not making any noises, the freezer just shot up to 34 degrees and the next morning the refrigerator was at 59 degrees. This is at minimum an $800.00 repair. We did not purchase the extended warranty, it would have been past the time of use anyway. In speaking to customer service at Frigidaire their only response was they will make note of my dissatisfaction with the product she also commented had I purchased the warranty this would have been covered since you have up to 13 years after you buy a product from Frigidaire to get one. Clearly, this company does not care about customer service or making a top notch appliance. The dishwasher died after months requiring a $275.00 repair. We will never purchase another Frigidaire appliance!

We purchased a new double oven in fall of 2010. Within the first 6 months we noticed that the upper oven starting burning everything - even after just a few minutes. We called for service and it was found that the upper oven had warped and as a result, the entire stove was replaced as no expense to us. In September of 2013 we noticed that the racks in the lower oven were not longer safe. They had to be balanced and fell if any weight was put on them. I called for service and the tech came out to tell us that the lower oven cavity would have to be replaced. This is less than a 2 year old stove - and my 2nd problem with the ovens expanding. I contacted Fridgidaires customer service who at first were not helpful at all because it was beyond the 1 year warranty. I tried to express my concern about the safety and asked about liability if the rack fell and someone was burned...they then indicated that the oven could be repaired but it was very labor intense and as a gesture, they would pay for the parts if we paid for labor. Getting quotes of several hundreds of dollars, we decided to replace the stove with a different brand at our expense. I had contacted Fridgidaire to see if they would like the stove back to research how it can fail twice in less than 3 years but they told me to dispose of it. So after spending $1600 for a new Gallery series Double oven - I am left with trash at the curb after less than 2 years (on the replacement oven). I am disgusted and mad that Fridgidaire was so complacent about the failure of their product - not once but TWICE. And my reward was --- it is out of warranty. My prior stove was 12 years old and was never serviced and this piece of crap was serviced multiple times and replaced due to defects. And I am left with the bill... great company - avoid this company at all costs...It will leave you without nothing.

I bought a set of products including dishwasher, fridge and stove from Frigidaire. Purchase about 2 years ago. Fridge is bottom freezer, the bottom piece plastic is broke off, the ice machine works about 50/50. The dishwasher has rusted out, the stove is holding up well as well as the mic. I would not recommend the products. I will stick to Samsung or GE.

I bought three brand new appliances, Gas Oven, Side-by-Side Fridge and Dishwasher at the same time. Oven keeps breaking down and all I get from them is asking me to buy an extended warranty. The OVEN is obviously defective and I am sure the president of the company wouldnt feel good knowing that customers are being handled so shabbily or then again, maybe this is coming from the higher ups! However numerous attempts to customer service to get them to repair the oven at their expense is only met with high sales pitch for extended warranty.

Had a home built and the builder provided the kitchen appliances without any extended warranties. Neither the builder nor Frigidaire will do anything about it as they are over a year old. The handle of the over-the-stove microwave broke first. Next was the ice maker in the side-by-side refrigerator. That was then followed by the cooling unit breaking (resulting in a large loss of food). Most recently, the heating element within the dishwasher actually melted a hole through the bottom of the dishwasher. When Frigidaire was called about each one of these things the answer was the same: There is nothing we can do. I strongly recommend no one buys anything from this company as their products are garbage and their customer service is non-existent.

Bought a Frigidaire refrigerator 6 months ago. It stopped working this past Monday. Lost all my food, contacted Sears where I bought it. They would not do anything about it. Told me to contact Frigidaire customer service. They were no help at all. Could not get anyone out to fix until 3 days later. Too late, 200 to 300 dollars worth of food that was in fridge went to the dump. They had the balls to offer me 25 dollars to help on replacing food so service tech came out on Thursday. He was very helpful, the only one had sense but didnt have part to fix so had to order part.So its going to be another 3 days for the part to arrive. They dont care whether they can help you or not. All they could say was, Thats all I can do. So anyone buying this product better think about buying any Frigidaire product because they lie about speedy service and warranty is not worth a damn. I will not purchase any more of their product. Its nothing but junk.

Clayton NC. This Frigidaire Electric Range Model FFEF3054TS Serial # VF84808468 was purchased new in December 2018. On October 30, 2019 at 9:30 pm, the range glass door exploded. It sounded like all the kitchen cabinets had fallen off the wall. The range door outer glass exploded nearly 12 feet and was all over everything. The oven was not in use and have not been used frequently.Called Frigidaire the next morning. Technician came the next week. He said this was unusual and would recommend replacement of same glass! I advised this range door glass is a hazard and too dangerous to put back and risk another explosion. If someone had been in front of the door or near it when it exploded, it would have caused serious injuries. Told him to put same glass back was not acceptable. I call Frigidaire customer service and management said they would only replace same glass and give 3 months extended warranty. I would never buy or trust another Frigidaire product. Frigidaire has this problem before, looking at other reviews. Buyer beware.

I have what I consider a fairly new machine - bought in 2010. It has operated well with minimal use since my children have been grown since its purchase and since we own two homes (both with laundry) and use this less than half time. The last load I washed was fine. As I put a new load in, the error light showed E90 and it beeped. I could not get either to stop, so pulled out all the manuals that came with the washer and dryer that I got from Sears. Spent quite a while reading through all 3 to no avail. So looked online. Still there was nothing to let me know what the problem was. By this time I was feeling very frustrated. So I found an 800 number to call. I was shifted to 4 different people, repeating info several times. By the time I got to a tech, I was very frustrated. Then she could not find the particular Error code - Even with the info on her computer and available from me as to the specific machine! That seems strange. However the tech seemed to be sure that the problem is the computer board. Not sure thats the correct term. My last washing machine lasted over 20 years with no need for repairs. So I am extremely disgusted to find that the board will cost over $200.00 and the service fee will likely be at least $130.00. The tech tried to sell me an extended warranty for $215.00 (to save me money). This washer is only 4 years old! I feel hoodwinked. My washer in my other home is over 20 years old and is fine. Why would I ever buy another Sears product? Which is a shame, because I have gone to Sears for large appliances since 1971.

As a result of an inability to control freezer temperature, food in freezer got freezer burn and in fridge any beverages next to freezer wall got ice in them. Service company, Anderson Appliance of Pensacola, was very responsive and tried replacing all electronics to no avail. After replacing two boards and reprogramming them, they declared it a defective refrigerator and put me in contact with Frigidaire warranty. At first this was a very frustrating process as they only wanted to replace it with the replacement for that model which would not match the finish on the 3 appliances we bought at the same time while building our custom home. We expected that any replacement provided would have to match the other Frigidaire appliance we bought less than 6 months before.I wound up calling and getting another warranty representative who was sympathetic to our issue and immediately had the supervisor upgrade us to the only refrigerator with the same finish at no cost to us. Juanique and Matt ** were very helpful in quickly resolving our issue and following up to ensure that the vendor we bought the refrigerator from ordered our replacement and did not charge us for it. Although it took a long time to get the initial approval, once I found the right staff in the warranty department, our new refrigerator was delivered within a few weeks. We love the new refrigerator which holds its temperature in both compartments and are thankful that Frigidaire helped us resolve this issue to our satisfaction.

I purchased the Frigidaire Gallery oven-range 22yrs ago (Gallery series still sold) & it as well as my same brand/series refrigerator have been reliable with no component failures from the burners to timer to the oven warmer (and ice maker)-the oven-range retains a modern look & fairly easy to clean.

Its day 8 with no stovetop or oven in the Frigidaire professional series smooth top range. I called service for oven making noise but when the tech came out, he found melted wires behind unit. He was so concerned he disconnected the entire appliance. 2 years ago, we were without a stove for a month when the last stove was recalled. Now I am worried this stove could be a potential hazard too. I asked Frigidaire if they were having problems reported; they will not tell me any of that information. This is terrible customer service and they love to pass you around to 10 people and leave you on hold for 30 minutes with no one to help.

My electric range is less than two years old. After doing a self clean the oven stops working. The repair costs me a whopping $352.15 to replace the control panel (EOC and overlay). The service technician admits that on these models the relays start arcing and routinely burn out after a self clean cycle. If that happened with a car it would be recalled but we appliance buyers have to endure this kind of nonsense!? No fair! And this model is recommended by Consumer Reports? Oh puhleese!

We purchased our convection oven, quite expensive, a year ago. Have loved it until the last cleaning. I had a pie run over and I did follow directions of scrapping what I could get off of it. I then ran the self cleaning cycle and when I looked, it was burnt in that area and a dent showed up. I had contacted them before about sending me information on extending the warranty which never showed up in my mailbox. When I called to get a repair service recommendation to come out, as it was still under a year, there were none in my area. So what good is a warranty if no one is in area to fix or look at it? The floor of the oven had to be defective or this wouldnt have happened. I owned a GE before for 3 years and when we sold the house it looked as new as the day we moved in. I followed the directions and this is what happened. I will not recommend Frigidaire to any of our friends.

We purchased a complete Frigidaire Kitchen Suite. The microwave had to be replaced because the rack that came with the microwave fell and burnt a hole in the side of my microwave. The Refrigerator continues to freeze my food. It was repaired 3 times and then replaced only to have the new one do the same thing. I contacted the head of Electrolux Keith McLoughlin and a Rita ** called regarding my email. I asked for a complete refund. They want to refund the price I paid for just the Refrigerator when I got a better price because I purchased as a suite. The difference is $400.They also offered to replace with another refrigerator that is a different color and will not match other appliances. I again asked to have my entire purchase refunded. I have contacted the BBB and the Attorney Generals office in hopes to get this resolved. I dont feel I should get screwed when it is their products that are the issue.

I have a brand new Frigidaire microwave that has not worked since bought. Because it is under warranty it must be repaired not replaced. It 2 weeks to get an appointment to have a service person come to the house. It has been a week since parts have been ordered. The parts arent in and still not working.

When we bought our home back in March 2016, we replaced the kitchen appliances with smudge resistant stainless steel Frigidaire ones. We quickly realized that THE HANDLES are not smudge resistant. Annoying. We also noticed that the drawers were so tight and stiff we could barely open and shut them. The company sent us a food grade silicone spray to treat the rails. THEN, 2 months after we got the appliances the motherboard on our dishwasher crapped out. We had to wait 2 weeks for the part to come in. Shortly after, the motor in the ice maker went.Again, replacement needed. Recently, it started being fussy again, requiring the ice to constantly need to be cleared from the blade in the front or it hangs up and won’t spin. And now, AGAIN, the motherboard went on our dishwasher. And we are expecting family from out of town in a week for our daughter’s wedding. At first, Frigidaire offered to pay for the part, but wanted us to pay for the labor, because it was out of warranty, and we didn’t purchase an extended one.So I asked them, How is it, that we spend $580 on a new dishwasher, and we are told we need to spend an extra $100 to $200 in order for the company to stand by their product? I told the Frigidaire representative that I felt like the extended warranty was extortion. I asked her how she would feel, if she spent that kind of money on an appliance and it lasted less than two years? I said that our last home had a cheap KitchenAid builder’s grade dishwasher, and we never had an issue with it in 10 years. She checked with the manager, and then she told me that they would do the repair for free as a one time courtesy. But that I should purchase the extended warranty??? I said no, because if it needs repairs again, I’m getting rid of it.

800/5000. With a kitchen set at Brandsmart brand Frigidaire, 5 months later the refrigerator started to have problems, a noise that came from inside the refrigerator, call Frigidaire and they sent a technician 8 days later. This technician changed the ice maker first and said that was that, the second day followed the problem, the technician has already changed, the refrigerator has changed and the problem is the same, now I call them and says that when the technician comes the refrigerator does not have a problem, they are a scammer and thieves company, the customer service is pessimistic, always buy in Sears and the truth never I have problems, just because I went through this store and saw the prices, but it is not worth paying more and they treat you as if you were a garbage, Frigidaire is a company **.

We were deceived, as consumers, in purchasing a Frigidaire Professional (fridge) in June 2013. In less than 3 years of normal use, the appliance broke down. Many parts associated with the low-pressure header to the heat exchanger, as well as the heat exchanger, had to be replaced. The cost of the appliance was expensive and not of quality. The cost of repair was also expensive, close to $700 CAD since it was no longer covered by the ridiculously short 1-year warranty of the manufacturer. We are taking the battle using legal action against Electrolux as we could not get any decent level of service from them or their accredited repair company (South Shore of Montreal). Not-so-professional. Be careful!

Frigidaire Gallery Series purchased in October 2013 are bad. Purchased Dishwasher, Microwave and slide in Oven cost approximately $4300. Today, March 28th, not three months since installed, My Microwave has been pulled off the wall as it has per the service Person a bad magnetron and there are probably more issues. My dishwasher has a bad sprayer arm which doesnt drain before cycle complete causing all the lower clean dry dishes to be soaked all over again. This issue had two service calls and an order for a replacement sprayer arm but still the same issue. As per the service folks, the engineering team has been advised they are looking to correct the issue. The oven grates have rubber tips that melt and now there is constant vibration. A kit is available but it doesnt address the issue. I am now out a microwave. Have to be real careful whenever I am emptying the dishwasher and the stove grates vibrate whenever I turn on the oven. Looking for productive comments. No trash talk. I can do that myself. Yes, I have contacted the Frigidaire website with my warranty issues.