Brand new purchase refrigerator FGHB2866 12/16. Delivered 12/21. Out of the box ice maker does not work! Contacted seller. Told them I want a new refrigerator in working condition - they told me it is not Frigidaires policy to replace - still to contact frigidaire. Also brand new range - FGGF2058RFC - during operation of the oven the control knobs for the stove top get extremely hot due to vent placement directly underneath knobs - poorly designed - should not have to wear a mitt to turn knobs! Dishwasher DGCD2444SA1A out of the box - dent and scratch lower left hand door panel - not quality control. Products are made in Mexico, China etc. Not USA made. Frigidaire products are junk.

I purchased the microwave in November 2017. The door was opening with a bit of difficulty but I thought it was normal. Later on, I had to try 3-4 times to open it once. On Feb. 12th I called and they send a repair service company. The repair man wrote down 2 possible reasons: the door per se was damaged or it looked like the bottom door bracket was bent. He said that hell order a new door. If the issue will continue after that, Frigidaire will have to replace the microwave since the bracket cant be replaced.I waited 6 weeks for the door for it was on the backorder. Finally, the repair company received the door but it was broken... I waited another week, until they got another one (from the batch that was now in the Frigidaires stock). He installed the door but the issue persisted. So he said hed call them the next day and ask for the microwave to be replaced. He (and unfortunately I) did not think to try the microwave after installing the door. After he left I called his company because the microwave did not run at all, even with a hard-to-open door. He arrived after a few days and found something else was wrong (besides the door), namely a door switch. He ordered it from Frigidaire and left. After another week he arrived with the switch and installed it. But the microwave still would not work. He decided it was the thermostat. (THIS IS NOT A JOKE) and ordered it. Meanwhile we got to June and I went on vacation. He got the thermostat and came over to install it on August 1st. But the microwave would not work at all. (STILL, NO JOKE). He went to his car to look for some loose pieces. He was hesitant to call the company to order something else (and WHAT? because he had no idea what it was.) I advised him to call a colleague and ask for his/her opinion. Eventually he left saying that he will call Frigidaire the next day. Two days later he arrived with a piece that he said he had gotten from another colleague, familiar with Frigidaire products.He installed it and the microwave started running, still with the initial bottom door bracket bent and the door closing and opening with difficulty. I reminded him that he would have to call Frigidaire and say that the initial issue couldnt be fixed. BUT... SURPRISE: he said that I should be happy that the microwave works now. He said that Frigidaire never replaces appliances and it is practically a lost cause. It was clear to me that he was not at ease, since the whole story would prove that he wasnt a stellar repair man either.I couldnt believe my ears. So I understand that I have two incompetent parties here: one supplying bad products, the other supplying bad service. And I am in between, unhappy and angry as hell. I called the Dial Appliance myself and asked the manager to call since the repair man, Ishmail wont do it. The manager, Eugene, mocked me for even thinking of a replacement. Why dont you try it yourself? And good luck with it, he said. I called Frigidaire and there is not live person answering at all. They have a message, the same message that I heard several times along 2-3 months: In an effort to better serve poi, our agents are currently participating in a company collaboration & training session. We apologize for this inconvenience. One might say that after so much training theyd get better at what they are doing...

I had my Frigidaire appliances installed 1.5 years ago. I bought the four-appliance deal for $1,700 after rebate. Just recently, my oven just stopped working from one day to the next. I literally used it once about 6 months ago. The control panel just went out. I thought it was off because of a power surge in the neighborhood. But I realized that if that was the case, the clock would have turned back on eventually by itself. But it never did. The gas burners work fine. When I called Frigidaire, they said, Sorry, youre no longer under warranty. I asked them to send a tech out at their expense since the stove was only 2.5 years old and this was obviously a defective appliance. They said no. Whats more upsetting is that I had just thrown out my old stove which I held on to for a while because I was worried about buying new appliances. And boy was I right. They just dont make anything like they used to. My old one was over 10 years old and it worked fine. Frigidaire has terrible quality and I would never purchase it again. Oh and my dishwasher doesnt work right either. Thats about $900 down the drain for those two items. Thanks, Frigidaire! Im not even going to bother trying to fix it. Maybe, I can sell it for parts.

I have purchased three Frigidaire appliances in the last month and only a single one (microwave) is functioning properly and/or installed. I am on the third side-by-side refrigerator and either they are delivered with damage (under packaging which means it is done at the factory) or they have loud compressors at times, and a convection range no one seems to know where it is..Shipped half a month ago and keeps missing delivery dates. I have communicated with a RShaye at Frigidaire and she has stopped responding indicating a total lack of caring whether I ever receive the products I paid for a month ago.

Bought an induction range at Best Buy while remodeling our kitchen. Purchase and delivery experience was wonderful. Because of construction delays it Sat in the living room for several months. When we finally took it out of the box we found that the extended warranty, recommended by many, had to be purchased within 30 days of product purchase. Called them and found we could still get it but had to pay an extra $25. Very disappointing. Asked for a supervisor and was placed on hold for a long time. She was very unsympathetic and steadfast in adhering to company policy. I hope warranty service, if needed, is better.

I have purchased about 6 stainless steel Frigidaire packages (stove, microwave, dishwasher, and refrigerator) for my upscale rental homes since 2008. Every year I have multiple problems with every single one of these appliances in every single rental home. My renters are not mistreating these appliances. The thing that goes out on these is the electronic motherboard and the cost is $300 for the board plus another $150 for installation labor. I have finally decided that I will start replacing these appliances as they break with other brands. Right now, I have a stove with a bad board... This is the 2nd one, and a dishwasher with a bad board. These appliances are costing me so much money!!!

We bought this refrigerator and the noise of the unit is very loud. The unit works perfectly but because of its design the unit produces more noise from its compressor than any refrigerator Ive ever heard. If I knew this I would have opted for a different refrigerator. The so-called stainless steel is not stainless steel and if at any time the protective finish is compromised on inside or outside it will rust. Its not right that you can say stainless steel and the metal is not stainless steel. To prove this point you should not be able to have strong magnetic properties with stainless steel because of the lack of iron in the material and yet the so-called stainless steel does work as well as plain steel which will rust. I hope this helps other unsuspecting consumers when they meet with fraudulent marketing tactics that we all must deal with more than ever today.

We got crap appliances from Builder. They replaced new Microwave Oven, Refrigerator. After using 1 month Dishwasher rack started to rust. Called customer service, they said those are not part of the warranty and trying hard to sell me those parts. What a joke!!! I always used LG and Whirlpool major appliances. I dont think I will ever buy this brand on my lifetime.

I really like my Frigidaire dishwasher! It cleans dishes well. I will say that it does much better, if you add the Rinse Aide, It helps to dry, Without it, the dishes do stay wet. Other than that, I have no complaints & would recommend!

I purchased Frigidaire Gallery appliances for my new kitchen in 2016. The dishwasher stopped working last January after the extended warranty I purchased had expired. The repairman said the motherboard was burned up. He replaced it, and the cost was around $400. Today it stopped working again. Do not buy Frigidaire, even if the price is tempting. Piece of junk! Getting another brand.

I bought a new house 2 years ago with a kitchen full of Frigidaire Professional Series appliances. Recently the oven convection fan started to sound like an aircraft engine. The entire fan assembly had been replaced along with the motor; it now only sounds like a semi truck in my kitchen. The repair tech called Frigidaire from my house and was told that is the way it is so shell have to live with it. This is the third appliance that has been problematic. The gas range burners still dont work properly, after 3 attempts to repair. After only one year, I replaced the dishwasher with a Bosch, which I love. There will never be another Frigidaire appliance in my house.

I bought a Frigidaire Dishwasher (Model: FDB4315LFC2) and a Frigidaire Smooth Top Range Oven (Model: FEFL79HCB) from Lowes in 2008. Now, in 2011, three years later, my Frigidaire Dishwasher is showing an Error Code ER and S and will not work. My Frigidaire Smooth Top Range Oven makes an unbelievably loud noise as the oven warms up. It also heats very unevenly and untrue to the temperature dialed in. I get boiling liquid on simmer. I also have stained glass on the inside of the oven door that cant be cleaned without taking apart the door.

When the original light bulb in the refrigerated section of my Frigidaire side-by-side burnt out, I really didnt think it was so unusual. Ill just purchase a new bulb and replace it. This should be simple. Well, not so simple. Upon attempting to remove the bulb, it would not turn. I was afraid to apply excessive force since I didnt want to break it off in the socket. I couldnt understand why I was having so much difficulty removing a light bulb. So I poked my head in the refrigerator to get a closer look. I was amazed and concerned at what I saw. The bulb had burned the plastic lining above it. The bulb was stuck to the top of the liner. After several more attempts to remove the bulb, I finally succeeded. There is a considerable amount of damage to the liner, including a small hole in the middle of the egg size crater that was created by the hot light bulb. Im not only concerned that this has compromised the cooling capacity of my refrigerator. But that it could be a potential fire hazard. Still, I continue, with increasing doubt, to replace light bulbs with increasing frequency. I just installed the fourth bulb. Please help! Am I and my family in any immediate danger from this defective product?

I have a Frigidaire affinity front loading dryer. I bought the Frigidaire dryer that has a lint catcher in the front. The screen frame has large plastic taps at each side to prevent the screen from sliding to far in the slot. I cannot count how many times I have had clothes ripped, straps torn off and ruined by getting caught on the lint screen tabs. I have had a professional look at it. I have called on this issue and I am told there is nothing basically that can be done except I can purchase dryer bags used for pantyhose to place my clothes in to protect them. And the dryer screen is lose and allows lint to pass through the slot meant to catch the lint. This has resulted now in the dryer over heating and the element burning out in the dryer. Again, why did I purchase this dryer?

Poor design in freezer section. Cant put anything bigger than the ice maker, and one package, door bins fall off break easily, Shelves are not practical for everyday use. Milk can be placed in door bins and drawers can be adjusted. No light in freezer.

I called customer service regarding my stove which was less than 3 years old. Spoke with them and they agreed to provide me with the parts. They did not send me the parts. I called them and they said I needed work order from their service provider which I did. After that they requested for bill of sale which I could find. They wasted my one whole month just to them to say they will not provide me the parts. What hurts so much was how rude and inconsiderate customer service was. Poor customer service and poor quality service. I regrets for buying all my appliances from them. Stove, microwave, dishwasher and fridge. Never recommend anyone for Frigidaire products.

My Frigidaire Electric Range is awesome! I love the fact that it's a smooth top and very easy to keep clean. Less work for me whooope!!! I would highly recommend my Frigidaire Range to everyone who loves to cook.

Frigidaire appliances are the worst. We bought the Frigidaire Gallery series, all four major appliances - brand new from Appliance Factory Outlet. I will NEVER buy Frigidaire again and will not buy from Appliance Factor Outlet again. We paid extra to get the gallery series so fingerprints are less noticeable and apparently the extra money is only for that feature because the appliances have been nothing but trouble. Within 2 years we have had 7 repair calls on our refrigerator (ice machine not working, ice machine freezing/seizing up, doors not sealing, under drawer freezer ice build up, etc. etc. etc.). One time the complete cooling system went out and we had to throw out a bunch of food, of which they do not care about. Thank goodness we had the extended 10 year warranty or else we probably would have spent enough money to buy another refrigerator on service calls. Appliance Factory Outlet was less than helpful. They clearly had the attitude that its not their problem. They want the sale without any customer service. The warranty people (Brand Source) are irritated every time I have to place another repair call. I actually had Brand Source correct me after I said you guys have been out to my house a million times and she sarcastically said they told me that I have had only 7 repair calls. Unbelievable. Now we are 3 years into our new appliances and the dishwasher has broke 2 times. Unfortunately, we do not have the extended warranty on that. The oven also has had issues but suffice it to say - never buy Frigidaire appliances. I called the corporate office and they said you have to have 4 occurrences OF THE SAME EXACT PROBLEM before they will consider a replacement. I guess 7 or 8 calls on a brand new fridge isnt troublesome to them.

I bought three brand new appliances, Gas Oven, Side-by-Side Fridge and Dishwasher at the same time. Oven keeps breaking down and all I get from them is asking me to buy an extended warranty. The OVEN is obviously defective and I am sure the president of the company wouldnt feel good knowing that customers are being handled so shabbily or then again, maybe this is coming from the higher ups! However numerous attempts to customer service to get them to repair the oven at their expense is only met with high sales pitch for extended warranty.

After two months of use the bottom of the oven started cracking and flaking off and the warranty department of frigidaire/electrolux refused to take care of it.

I purchased a new double wall oven in Oct. 2012, and was generally happy with it. The first time we tried to use the self-cleaning feature, after several months, after a while running the self clean, the oven showed an error code and then shut down. It worked fine otherwise, but we have not been able to self clean. In the past month, we have started getting the same error code (F43) when using the oven for regular cooking as well. Although we could tolerate the lack of cleaning, we are now trying to fix. Frigidaire initially would not help, as we are out of the 1-year warranty period. Then they offered to pay for parts, provided we use an authorized service technician. They sent me the 3 service technicians in my area, and 2/3 did not return my phone call. The third came out and reported that the labor alone to fix the oven would be over $400, requiring replacing of a fan and a sensor. I contacted Frigidaire again, expressing my dissatisfaction with the oven, and telling them I didnt see a reason that a new oven should require these new parts, as well as being unhappy with being forced to use a particular service company, who seemed to be charging a very large amount. Completely unhappy experience, and I will not be buying a Frigidaire again.

We bought our appliances 4 yrs ago. Dishwasher doesnt clean good and started leaking after 3 weeks. REFRIGERATOR has been garbage from the get go. We paid 2500 for a refrigerator that only had a yr warranty. So far we have spent another 1000 on it because its junk! I will never purchase Frigidaire products again. I have a GE refrigerator that we have had for 20 yrs and it works better than the new one. Needless to say I will seek out old appliances before I ever buy a new one again. They made them cheap, sell them for thousands and rip off the consumer. Nothing like big business!!

Gave our 40 year old fridge to some college students when we moved. Purchased a Frigidaire and it is broken after only five years.

How do we get this to some place that can help? Lets print and place in store you bought every bad comment here. I spent $1500 5 yrs ago on Frigidaire washer/dryer set. Of course my washer STOPPED WORKING AFTER 5 YEARS! I THOUGHT MORE MONEY MEANS BETTER QUALITY NOT WITH FRIGIDAIRE! I called used appliance store buy $200 washer that will be delivered Tom. Do not buy this expensive lemon. I am contacting attorney general. Someone has to stop the stores!

After two years my Frigidaire dishwasher broke. These products made by Frigidaire are not meant to last. I will never buy another one of their products again.

I purchased a Frigidaire dishwasher FRGallery-FGID2466QF serial #TH62331408 on September 5, 2016 by August 2017 it was leaking. Upon calling Lowes regarding the leak, I first had problems with the 1st company they were sending who was rude to both me and the Lowes representative who wouldnt send All Valley Appliance to my home due to their rudeness (filed a complaint with Lowes Corporate office regarding that) and they then sent Fosters Appliance who came took pictures. The tech found that the machine was leaking from the top of the tube from the seam. Clearly a defective product. The tech apparently listed it as physical damage so Lowes will not stand by the product they sold me. I spent over $400 for this machine to last 1 year. How is this fair to the consumer. I had the dishwasher installed and it worked fine for 1 year only. There was no physical damage. I have asked for a second opinion and wont get it until Nov. 6, 2017 which pushes the machine completely out of warranty. I see from the consumer reports that FRIGIDAIRE is not the product to buy and Lowes is not the company I want to deal with ever again. Why is it that the consumer must incur additional costs for extended warranty when we are already being ripped off. DO NOT BUY FRIGIDAIRE this is the second dishwasher that I purchased and it started leaking. The first was older so I just assumed it was time to get another. My mistake is believing it was age and not the manufacturer.

I purchased the Gallery fridge, stove and dishwasher as I wanted the smudge proof finish. Since day 1 the ice maker has ALWAYS gotten clogged with the ice and either gives you none or it shoots out ice all over the floor. The dishwasher turns itself on randomly if you happen to close the door all the way. The stove smokes terribly if anything gets spilled in the oven. I cleaned the oven three times in two days (self clean) as well as used Easy Off oven cleaner and the stove still smoked when I cooked. Super annoying set that I wish I would not have purchased.

Bought a new French door Refrigerator and have had constant problems with the ice maker. The refrigerator was replaced by Frigidaire and now to find out the replacement was 2 years old and has the same ice maker problem. They call out repair companies that have extremely rude employees and problem cannot get resolved. Never can get the same customer service representative on the phone so have to repeat the same issue over and over.I am considering putting the refrigerator on the front lawn with a big sign on it. This will be the best advertisement. Frigidaire tells me they have a bulletin on the ice maker being bad but can never seem to find a way to correct it. All I want is my ice maker repaired so I do not have to keep buying ice and explaining why to guests. I do not feel with a refrigerator only 3 years old I should be having to write this complaint. If Frigidaire knows they have a problem with these ice makers they should just step up to the plate and make it good.

Frigidaire recommended a service rep for the Kingsport, TN area to repair an oven door inner glass. I took the oven door along with the Frigidaire Range model number and serial number and the manual that was supplied with the stove to Milhorn Appliance Co., Kingsport, TN. I was given an estimate to replace the door glass of $59.95 plus $50.00 labor. It was to be picked up the following Wednesday. When I called to verify the pick-up, I was told that the price now would be $170.74. Milhorn would not return the door without the glass. The range cost $595. I would not have agreed to the increased price. I would have bought another stove. Frigidaire continues to recommend this shop.

Frigidaire Gallery Series only worthy of a shooting gallery. Upon purchasing our new townhouse from a developer we opted to upgrade our appliances - all of which were Frigidaire products including washer, dryer, dishwasher, stove. A garden hose and a table fan would have been more effective than either the washer dryer combo or the dishwasher. Despite being labelled as commercial, heavy duty, super capacity it doesnt take an active imagination to realize that it must have been opposite day when the marketing team drunkenly scribbled the copy they wanted to label the washer/dryer with. We consistently have to remove wet clothes from the dryer and run it again with only a handful of pieces. It usually takes three complete cycles on the highest heat setting to dry even the most modest load of laundry. The washer stops mid cycle on account of being over weighted with a single set of bedsheets The same goes for the dishwasher which takes over 3 noisy hours to run a single normal setting wash, only to find half the pre-rinsed dishes still need to be hand washed. Complete waste of money and time. AVOID AT ALL COST.

18 months ago we purchased a Kenmore Laundry center, model 970L97422F0, that was made Frigidaire. The washer DOES NOT fill with enough water to do the cleaning. More often than not there are dry spots. We had the repairman out twice and his only solution for the problem was to add a pail of water before starting the machine, so to trick it to think that the weight was more. Also it is the nosiest washer we have ever owned!! It sounds like a cement mixer when it is running. Phone calls to Sears and Frigidaire go unanswered. The last email I sent to them, over two weeks ago, only received an automatic response saying someone would be back to me within 24 hours - you guessed it, they didnt reply.

Frigidaire electric dryer gallery series. I bought a frigidaire electric dryer that has the lint catcher in the front. I cannot count how many times I have had clothes ripped and ruined by them getting caught on the lint screen. Had I known this was going to be a problem, I would have never bought this dryer.

I purchased a 24 Frigidaire wall oven with broiler (model number fgb24t3ec) in in March of 2009. The hinge has dislodged from oven 5 times. Also, when the oven is hot, the door gets stuck, and wont open. Frigidaire states no recall on this product, and no complaints similar to mine.

Both the bobs on my range and the handle on my microwave are wilting after only 6 months. The company did nothing to help replace during the warranty. They are both plastic and not high quality at all. I didn’t extend my warranty because of this:

If I could give them a negative star I definitely would. I began replacing the appliances in my kitchen with Frigidaire about 5 years ago. I had problems with the refrigerator. Thank goodness it was covered under warranty, the condenser or something had to be replaced. I also had problems with the water in the door of the freezer. The paddle broke twice. The first time they sent me a new one to replace it.The real issue is the Frigidaire stove. This past Saturday night My husband woke me up about 12:30 am. The house was full of thick white smoke that burned our lungs and eyes. My 83 year old mother lives with us. We determined there was no fire just smoke. We began clearing the smoke out of the house. We then noticed a skillet on the stovetop smoking. The knobs were all turned to off but the stove had cooked that skillet. Its a wonder it didnt catch my house on fire.I contacted Frigidaire this morning. At first they told me it was not on the recall list and they could send me to an authorized repair person. After insisting to talk to someone else, I got Tiffany a corporate representative. She also advised it was not on the recall list. She did offer me 50% off repair. I actually laughed. I said your appliance came on by itself, almost killed me, my husband and my mother, could have burned my house down and you are going to offer me 50% off fixing it? I will never buy another Frigidaire and will do as much as possible to keep anyone else from buying Frigidaire. The offer to fix my problem was definitely not even close to what they should have done.

We went to Lowes and bought a Frigidaire range. We were invited to buy an extended warranty and we did, so we bought 2 years extended warranty, and paid them by CC. 17 months later the board went bad on that range. We called. They sent in a technician, he ordered the part. Ten days later he came and put the part. Everything is well so far then I start receiving calls from the company that fixed the range, they didnt get paid. I called Frigidaire extended warranty and what a surprise they want me to pay $25 more for them to honor the warranty. They said that they didnt charge enough in the beginning of the contract, and the contractor will keep calling me at work and on my cell until I paid them. All my attempts to explain to them that we paid what they want us to pay and that I still have the invoice, to no avail. The contractor was calling sometimes six to seven times a day at work mostly until we paid them the $25. These people acted like the mob, you pay us or else, even we have a contract that paid fully. The way we have been treated is shameful. I will never buy any Frigidaire product ever.

Bought a Frigidaire refrigerator 6 months ago. It stopped working this past Monday. Lost all my food, contacted Sears where I bought it. They would not do anything about it. Told me to contact Frigidaire customer service. They were no help at all. Could not get anyone out to fix until 3 days later. Too late, 200 to 300 dollars worth of food that was in fridge went to the dump. They had the balls to offer me 25 dollars to help on replacing food so service tech came out on Thursday. He was very helpful, the only one had sense but didnt have part to fix so had to order part.So its going to be another 3 days for the part to arrive. They dont care whether they can help you or not. All they could say was, Thats all I can do. So anyone buying this product better think about buying any Frigidaire product because they lie about speedy service and warranty is not worth a damn. I will not purchase any more of their product. Its nothing but junk.

We purchased a brand new house in March but the oven has been having issues. The technicians came to our house for several times to replace the motherboard then the wirings. Now we are having issue again on the temperature control. We are asking for replacement the last time we called customer service last month due to several problems arising with the brand new oven for four months but they refused. Our oven is rarely used. We only used it for heating pizza. It is just frustrating because we have all these issues/problems with the brand new oven which was rarely used. There wouldnt be any issues like these if they have thorough quality control. They kept on telling us that they will not replace it because it is still repairable but we are not technicians. DO YOUR RESEARCH BEFORE BUYING APPLIANCES ESPECIALLY FRIGIDAIRE/ELECTROLUX.

I purchased a Frigidaire Wall Oven model# FEB24S5AB Dec.6, 2010. It broke down 4 times within three years. All 4 times the same issue - the probe and the clock and the oven does not work. I have had Wall Ovens in the past that lasted over 20 years each. Frigidaire has a very inferior product and all they want is to sell extended service guarantees. They do not stand behind their products. The Oven is just Junk. I will never purchase another Frigidaire product and will tell everyone else I know not to buy anything Frigidaire. I believe I deserve compensation for my trouble.

After 9 months of frustration and three failed attempts to repair our fridge, Frigidaire replaced our unit with an identical unit. I had to request a supervisor multiple times, but the supervisor was understanding. Immediately when we plugged in the replacement we noticed a difference in the operation making even clearer that our initial unit was a lemon. I also complained on Electrolux and Frigidaires Facebook pages and they sent a $100 gift card to help cover food spoilage. Lowes protection plan also covered $130 for food loss. Since Frigidaire did give us a warranty replacement I updated my rating to 3 stars from 1, but since the process and experience were not what I expected from spending hard earned money we will not be buying another Frigidaire or Electrolux product.

Purchased in 12/2019 and installed for use 6/2020. In November used self-clean option as recommended by brochure. Shortly after code FO45 appeared every time turned on. Service persons report over heating caused by self-clean caused need to replace Control panel and fan. Service company working for Frigidaire would replace once I pulled out oven from wall to make accessible. Now Frigidaire//Electroluxs own service personnel coming to replace these parts. But I have been advised not to use the self-cleaning since it will happen again. To add to frustration with Frigidaire, the Frigidaire Refrigerator purchased in 4/2020 and installed to be used at same time (6/2020) now has a malfunctioning freezer. Would I purchase another Frigidaire product or recommend? NO!!

I have what I consider a fairly new machine - bought in 2010. It has operated well with minimal use since my children have been grown since its purchase and since we own two homes (both with laundry) and use this less than half time. The last load I washed was fine. As I put a new load in, the error light showed E90 and it beeped. I could not get either to stop, so pulled out all the manuals that came with the washer and dryer that I got from Sears. Spent quite a while reading through all 3 to no avail. So looked online. Still there was nothing to let me know what the problem was. By this time I was feeling very frustrated. So I found an 800 number to call. I was shifted to 4 different people, repeating info several times. By the time I got to a tech, I was very frustrated. Then she could not find the particular Error code - Even with the info on her computer and available from me as to the specific machine! That seems strange. However the tech seemed to be sure that the problem is the computer board. Not sure thats the correct term. My last washing machine lasted over 20 years with no need for repairs. So I am extremely disgusted to find that the board will cost over $200.00 and the service fee will likely be at least $130.00. The tech tried to sell me an extended warranty for $215.00 (to save me money). This washer is only 4 years old! I feel hoodwinked. My washer in my other home is over 20 years old and is fine. Why would I ever buy another Sears product? Which is a shame, because I have gone to Sears for large appliances since 1971.

The oven had not been on for over 16 hours. I was across the room when the door exploded (not fell and broke). Small pieces of glass (most about the size of large ice cream salt) covered the floor. I was standing at the cabinet about 4 feet away and it hit my feet and legs. If I had been at home alone, I would have not been able to move since this glass covered the floor. If there had been a small child there, it could have hit them in the face. I realized it is 10 months out of warranty and your company is not going to accept responsibility for the defect in the glass door. Of course, I would like for this to happen since an exploding glass door is obviously a defect. At least, I would ask that you recall this model before someone is seriously injured. How many complaints have you had about this?

I purchased a French door refrigerator 8 months ago. The bottom door shelf broke off after 5 months. I ordered a new one. It took 6 weeks to get it. It arrived in a book with most of the chef in wrapped in a plastic bags. The end had broken off and was laying on top of the bag. Yes, the obviously dropped and broke the shelf in packaging and shipped the broken shelf anyway. I called to return the shelf. Their policy is that the customer has to buy a 2nd shelf, and they will credit your account for the first. Well, that was 6 weeks ago. I have not received credit for the broken shelf and the new shelf has not been shipped. I’ve made 2 attempts to find out when the shelf will be shipped, and no one seems to know. They were however able to take my money twice. I will be buying the rest of my appliances from a more reputable company.

Frigidaire makes the crappiest appliances on the planet. I have had Frigidaire refrigerators, stoves, and dishwashers in homes and apartments where I have lived over the years. They have all been substandard, cheap appliances that are inferior when working, and prone to frequent breakdowns. I have had to replace many a Frigidaire product over the years. DO NOT BUY A FRIGIDAIRE ANYTHING!!!

In November 2009, I purchased Frigidaire Professional Series All-Refrigerator (17 cu. ft.) $975 and Frigidaire Professional Series All-Freezer (17 cu. ft.) $1,005. These are units that are designed and capable of being built in. The units were not delivered until January 2010 (as requested). They were manufactured in December 2009. In August 2012, less than three years after manufacture, the freezer failed and could not be repaired. A freezer full of food was lost. Frigidaire no longer made the 17 cu. ft. units. Although the warranty had expired, Frigidaire gave me a $1,045 toward the purchase of the only viable alternatives, that is 19 cu. ft. units that could fit into my pre-existing cabinet hole. The two replacement units cost me $3,128.89. I paid $500 for the units to be installed as the cabinets needed to be refit. In May 2013, ten months after the replacement purchase, the refrigerator failed. A refrigerator full of food was lost. After lengthy communications, including writing a letter to Jack Truong, the CEO, and working with Kimberly**@electrolux.com (706-651-7904) a third-level customer service representative after 5-6 days after three service repair visits, Frigidaire agreed to replace the unit at no cost. I was also contacted by Rita**@electrolux.com (706-651-7011) as a result of my letter. Frigidaire will provide me with up to $150 for installation of the new refrigerator. To date, I have paid: 975 Original Refrigerator 17. cu. Ft., 1,005 Original Freezer 17 cu. ft., 3,128.99 Replacement Refrigerator and Freezer 19 cu. ft., 500 Refitting Cabinet Costs and 1,045 Frigidaire credit toward replacement purchase. Therefore, after less than four years, for two Frigidaire Professional Series appliances, which I purchased with the reasonable expectation that they would last at least ten years actually more like 15-20 years, I have paid out (after deducting the Frigidaire credit) $4.563.99 plus lost all the food in two appliances. The original units cost $1,980, so I have paid more than twice the cost to date.Frigidaire is very comfortable with this situation and believes it has been overly generous. All the exchanges were polite. I certainly would not buy another Frigidaire product. I did try to get Frigidaire to take back both units at the price I paid ten months ago so that I could purchase appliances from another company. It refused. In my view, Frigidaire should stand by its products. No one purchases such units expecting them to fail within such a short time frame, regardless of the warranty. Thats the story.

I bought this range in December of last year and already the top of the range is wearing away under one of the burners. When I contacted Frigidaire, they told me nothing could be done about it since it was beyond the 90-day warranty. I was also asked whether I used different sized pots on it! I was also offered touch-up paint for a cost of $22? I cant imagine what my stove top will look like in 5 or even 10 years. Frigidaire should be replacing my stove top as there is no doubt that the finish is defective.

We bought a new home in 09/13, we upgraded our appliance package to the tune of 1800.00 dollars above the amount allotted by the builder. We had nothing but problems with the appliances. Dishwasher, stove, and now the fridge. Yes I understand they are just over 5yrs old. But when we bought the appliances we made sure of the warranties on the units. typical warranty 1yr complete, 5yr compressor. Weve had to have the fridge serviced a couple times over the years, and Frigidaire {Electrolux} has been aware that there was a problem with the compressor. So fast forward a couple months, now the unit is completely off warranty. Low and behold they will not warranty the compressor. Sorry of which they have changed their warranties to now only be 1 yr for the complete fridges, no compressor warranties beyond the year. But they would gladly sell me a NEW compressor to the cost of 495.00 canadian, shipped. But I must have a Frigidaire approved installer put it in at the cost of 695.00, bringing the total repair to 1100.00 Well we decided to just scrap the fridge since the repair is so costly, and no guarantee it would last. So why not just buy a new Fridge from another manufacturer. Oh ya did I mention Samsung, Dayco and numerous other manufacturers have increased the warranty periods on their refrigerators. The last time I ever buy a Frigidaire or Electrolux product ever. Also I will make sure as many people know as possible that they do not stand behind their product.

We bought a Frigidaire Gallery French door refrigerator for our new house in 2012. A few months ago the ice maker stopped working so we pulled it out from the wall and there was a huge ball of ice on the back which had frozen the water lines to the ice maker. Good thing we found it as it had corroded a huge spot on the back and was starting to drip on the floor. I got a repairman out right away who said it was a well-known defect with this model. Frigidaire told me they would fix it if I had a factory authorized repairman out. So I called for another repairman to come out (factory authorized) and he confirmed the defect and called Frigidaire to send out the fix kit. In the time it took (a few weeks) to get the other repairman out, Frigidaire stopped fixing these.So I incurred another service charge for the second repairman for no reason. Frigidaires fix was to offer me a 10% discount on another one of their refrigerators. Why would I ever want another one of their products in my kitchen? This defect had been known for years - the least they could have done is notify customers so we could minimize damage and get our appliances repaired. Now there is no longer a way to repair this and we have to buy a new one. Defective product, very poor service.

I bought Frigidaire upright freezer (m# FFFU20F2VW) 9 months ago. It died last week. Service man came out and said this happens a lot with these (model? brand?). He said that Frigidaire should cover THIS repair. but with the same part number as what just failed? So in 9 months it will be another $400? Frigidaire is giving me a lot of double talk and telling me to pay for insurance. $200. Adding up fast. Dont know if there IS a good brand out there, but it obviously is NOT Frigidaire.

The Frigidaire Refrigerator we purchased started developing extreme frost in the freezer from the day we purchased it. The Frigidaire Warranty Program sent 6 different repair guys out to change the freezer seal, heat up the freezer seal and reapply it, adjust the freezer door, adjust the hinges, replace the fan motor, still extreme frost from some type of air leak in the unit. They will not replace it. Theyve spent way more in parts and service than a new refrigerator would cost. The Corporate Manager who was supposed to call me back to advise on the refund of the warranty has not called back. If you get a refrigerator get the Lowes PROTECTION PLAN. LOWES has resolved this problem when Frigidaire would not. This company does not take care of its customers.

We purchased our convection oven, quite expensive, a year ago. Have loved it until the last cleaning. I had a pie run over and I did follow directions of scrapping what I could get off of it. I then ran the self cleaning cycle and when I looked, it was burnt in that area and a dent showed up. I had contacted them before about sending me information on extending the warranty which never showed up in my mailbox. When I called to get a repair service recommendation to come out, as it was still under a year, there were none in my area. So what good is a warranty if no one is in area to fix or look at it? The floor of the oven had to be defective or this wouldnt have happened. I owned a GE before for 3 years and when we sold the house it looked as new as the day we moved in. I followed the directions and this is what happened. I will not recommend Frigidaire to any of our friends.

We purchased an entire kitchen (Gallery series) and are very disappointed in what we purchased. The dishwasher is not cleaning so need to wash by hand. The stove is terrible. Just seems if you set a pot on it it will scratch very easy. Hard to keep clean. Ice maker jams all the time and had to replace filter 4 times already and we only use the maker once a day. I will not recommend these and when shopping I will make it a point to go by the appliance dept and let people know how bad these are.

Model # - FRsss2323AS0 or O Serial # -4A14107574. Order number for missing parts: ** waiting on shipment since Feb 25, 2022. Where is the tracking number. My mother has been waiting on missing parts for her new fridge since January 2022. I have called a few times just to simply get the tracking number for the order shipped out I was told on February 25, 2022. They have all the details on file from the specs as to which parts are missing (deli tray 3,4,5 which is specs 48,49) and (Crisper tray 49) as well as a fridge logo. This was covered by Mykia, she told me that the order was held but never go back to me as to why it was held. I spoke with Ann who told in early Feb. She told me by Feb 25 2022 the missing parts will be shipped. I spoke to Sirena told March 14 she hung up on me and but told me she would place me on hold to go retrieve the tracking number, enter hang up a dial tone. Someone either did not do the reorder for the missing parts or the shipped is still not out yet. Either way when a customer calls if the CS rep does not know the answer as to why the order hasnt been shipped or cant even provide the tracker number for the missing parts, this only means people are slipping on the cs service skills. From January until March 14 2022 my mother is still waiting on missing parts. WHY? Can I get a order tracking number without cs reps hanging up or just the honesty of what is really going on here. Tomorrow I will call back and just request to speak with a supervisor or manager because these are simple questions that only require simple answers. WHERE IS THE TRACKING NUMBER FOR THE MISSING PARTS???

My children were asleep and my husband and I were getting ready to get to sleep ourselves. He decided to go downstairs and get some water. He came back up and told me he smelled smoke. We both went downstairs and tried to find where the smell was coming from. Our kitchen filled with smoke, we decided to wake up the kids to get them out of the house. He pulled out the refrigerator when he discovered thats where the smell and smoke coming from. Shortly after that, the bottom of the fridge burst into flames.We used a fire extinguisher and luckily got the fire out. We contacted Frigidaire and their response was that there wasnt much they could do since the fridge was 10 months outside of the 1 year warranty. Even after we had one of their techs come out AND verify the part that burned/melted, they continued to say it was outside the 1 year warranty. They offered to replace the part that burned if we signed something saying they were not liable for anything.

I’ve had a “new” microwave for 3 years and during this time I’ve had to call in 4 or 5 service request since it’s not working. Since it’s outside of their warranty, they charge $90 per trip fee. If I want to avoid the trip fee, they want me to pay for an extended warranty. Either way, they want more money. This just tells me they are using a defective product & could care less about the customer experience. Horrible accommodations to a client. For the amount they charge & the number of times they’ve been out, I could have easily purchased another appliance. If it was the 1st or 2nd time, I understand. But at this point it tells me you have incompetent contractors “fixing” an item that should have been replaced & an appliance that messes up this many times in such a short amount of time tells me it’s horribly put together. Trash!

Only after a month of ownership, we used the self clean and it fried the clock/computer part of the range so we’re waiting on parts now but might just replace the whole range if this doesn’t get handled well.

I just ran across this website and had to give my review of Frigidaire appliances that I bought as a full set for a kitchen overhaul. The oven door was the first hint of quality issues. I discovered a spot of rust around the oven window but underneath the coating. It was visible but still felt smooth. I called Frigidaire support and they said it was out of warranty and I must be allowing moisture to get inside the door. I advised them that while I was aware that moisture causes oxidation I was having trouble with the concept of maintaining sufficient moisture upon a vertical surface on the door of an appliance that creates heat being the cause of the oxidation. They finally offer to replace the door skin but only if I used the approved appliance vendor that charges $90 per hour. The skin was only a little over $100 so I decided to save my money towards the purchase of higher quality appliances.My next issue was the microwave which caught on fire at slightly less than three years of age. Based on my previous experience I did not bother to call customer service and was just thankful that once the wiring burned up the fire extinguished itself. (BTW I did not replace the microwave with a Frigidaire, duh!) The final comment is that I just lost a burner on the stove top. The Frigidaire appliances are about 5 years old now. I cant help but reflect on the 30 year old electric GE range on which I never replaced anything.

Purchased a Frigidaire side by side. Within a few months the liner in the refrigerator started to crack. Called Frigidaire to have a repair done. Repair was done only to look like they placed tape over the cracks. Called to let Frigidaire know I was unhappy for them to tell me they couldnt replace because the factory didnt condemn it to be not in working order. Paid over 800 for this and to be stuck with something that looks like my 3 year old fixed.

DO NOT BUY FROM FRIGIDAIRE. I bought this refrigerator last year about 4 months before the 1 year warranty expired. My refrigerator got a crack on the floor; Frigidaire send a company to taped, they drill a nasty hole next to the crack without my permission. For whatever reason they did they never got my authorization, then the tape came off a few days later after was applied. That’s when I saw the hole next to the crack, Frigidaire offer to send another company for a second opinion. The company came and told me was unrepairable. I call again and they said that they were sending other companies. They schedule me about 6 times holding my time for 5 hours every time. I called Frigidaire and spent minutes on the phone explain every representative the same issue. They all reschedule me, no one shows up. No one ever fix or replace my fridge. Even one of the companies they sent out told me that Frigidaire was one of the most awful companies to deal while you have an issue, they stated that is just a cosmetic problem and isn’t affecting the function of the refrigerator. Now I stuck here with this suite of appliances from Frigidaire with a hole, a crack and a tape sticking off my Refrigerator. If I ever knew this I WILL NEVER BUY FROM FRIGIDAIRE AND OF COURSE I WILL NEVER BUY AGAIN.

I built a new home and needed a counter depth refrigerator. Being there are few to choose from, I chose the Frigidaire Gallery line for its fingerprintless stainless steel look. I have had the repair people here 3 times already because they cannot get the doors on the side-by-side refrigerator to line up. The crisper drawers squeal terribly when you slide them in and out because there are no rollers. Just plastic gliding on plastic (dumb design), and my food gets frozen in the crisper drawer randomly.The dishwasher develops a foul odor unless you leave the door open all the time. The consumer hot line told me this was normal and I need to run white vinegar through it occasionally. Well, my kitchen is small and leaving the door open in a real pain. The microwave doesnt have a reheat button on it, instead they labeled a button chicken nuggets. What? So far so good on the electric range, but it is hard to keep it from looking smeared as it is a solid black. Shame on me for not going over every detail while shopping I guess, but my 20-year-old Whirlpool and Maytag appliances were better made for sure. Disappointed :(

Back in August 25th, 2006 I purchased 3 Frigidaire products: stainless burner gas cooktop, a double gas wall oven and an over-the-range microwave oven from AjMadison. Out of the 3 two are broken or dont function properly. I had my entire downstairs, which included the kitchen completely, remodeled. In 2007 all the new appliances were installed. I started having problems almost right away with the microwave. The hinges started to get really loose to the point of not being able to use it unless we held the door shut. Then the exhaust fan started coming on at will. We had to literally have to unplug the exhaust fan cord. A repairman came out and we thought he had fixed the problem but shortly after that every time we use the microwave it sounds like its about to exploded. The noise is that loud. Now our gas double oven door hinges broke. We had two repairmen at different times that tried to fix the hinges but it can not be fixed or replaced. The whole oven unit has to be replaced because this stupid oven is a one piece unit. I contacted Frigidaire and they said that there is nothing that they can or will do about it because they are no under warranty anymore and that I should have purchased an extended warranty. How dare them! A person should not have to purchase anything extra not unless they want to not have to so that these cheaply made appliances will be covered for some repairs. This company has known for a very, very long time that most of their appliances have serious problems. I refuse to pay for the items I already paid for once. Im sorry, I wont cut the mustard with me. Im very upset and something needs to be done about this on-going problem; otherwise, more people like us will get taken to the bank. We are retired people. I should be enjoying my retirement rather than trying to figure out how Im supposed to pay to replace these things. My question to all of you who are going through these problems with me is what are we going to do about it? I want to file a class action lawsuit. Are you with me or not?

Frigidaire Refrigerator Prof SXS - Never Again. Worst purchase ever made! This was a lemon from the get go but Frigidaire does not replace - they just continue to put on bandages. Every year since I have owned this piece of junk I have had to have it serviced at least once a year. I have paid over $600 for extended warranties thinking that eventually everything would be fixed. Boy was I wrong. Now it is leaking water (not from ice or water dispenser) but randomly down the right side of the unit even with the water spigot to the frig turned off. Two service calls later they still dont know whats wrong and in the mean time I have warped hardware floors (2nd time this frig has leaked) and no resolution. The only thing this refrigerator is good is displaying magnets. Once this years warranty runs out, this frig it out of here... and no more Frigidaire/Electrolux for me!

I bought my Frigidaire washer/dryer combo 30 years ago and with everyday use it has had absolutely no repairs. I just finished my 3rd load today and keep waiting for something to break down but it never does. Clothes come out clean and the dryer is fast and efficient. I will only buy Frigidaire in the future unless, of course, I'm in a nursing home.

Purchased a Frigidaire cooktop stove in 10/19/2019. Model # FFGC3626SSE Serial # 3F92501805. Order #**. At Home Depot. A week ago. I turned on one of the burners and I couldnt turn it off. Had a panic attack that I couldnt shut the gas off. The knob just spun around on the shaft. I pulled off one of the other knobs and used it to shut the gas off. I looked at that knob and it was cracked too. The other 3 knobs were split also. One more is ready to brake. I’m afraid to use my stove. All 5 Knobs are defective! I read CNN said Frigidaire is closing their Memphis factory, and laying off 530 people in 2020. Not good. Frigidaire customer service told me knobs were considered cosmetic and not covered in the 1 yr. I asked how can such an essential part of the stove be considered cosmetic? No knobs. No gas. No cook! All I got was I would have to pay out of my pocket for 5 new knobs. Cost $221.63 and they were out of stock. I would have to wait till May 28. Told her that was not acceptable. Said they would give me half price if they could find another co. to get them from. Was told today (4/1/20) they couldnt. Now, because they couldnt get them anywhere else, the half price was off the table.I did some research and found a co. (Marcone) that has 19. Told Frigidaire. They said they didnt do business with Marcone a nationwide co. They took my info and said they would look into it. Still waiting. I have a cooktop stove with one burner out and 4 others ready to go out and no help in sight, without having to paying 1/3 the price of the cooktop and wait almost 2 mo. for knobs. Ill never buy another Electrolux product again!! In January my daughter bought us a Frigidaire refrigerator. Had one in the 80s. It lasted over 10 years. Bad mistake. I feel it’s a ticking time bomb.

We remodeled a year ago & I deeply regret not reading these reviews prior to buying the complete set of Frigidaire Gallery appliances. Refrigerator - French door - side by side: Ice maker has not worked properly since we have had the Refrigerator. Completely stopped making ice - technician has been out twice - extended delay time in getting parts. Noisiest Refrigerator we have ever had. Now the replacement water filter ($45) will not click into place & neither will the old one. Dishwasher: Again very noisy. Stays stuck in cycle - technician out twice. Doesnt clean as well as previous dishwashers. Serious quality issues. I will not buy Frigidaire products again.

Hi. I am a Frigidaire owner of many appliances. In August of this year I purchased a refrigerator from Lowe’s. 2 1/2 months later it stopped cooling. Frigidaire sent a repairman who after speaking with their tech department decided there was a leak in the internal hot gas loop which is located on the inside of the unit and could not be replaced so they suggested he put an external part on the back of the unit that would bypass the internal unit. I asked for a replacement refrigerator because it was a makeshift repair on a 2 month old refrigerator. I was told they would not replace it and this was the best they could do. I’m very disappointed with the way this was handled and will now look for a different brand of appliance in the future!!

I purchased a front loading Frigidaire washing machine approximately 18 months ago. It came with a one year warranty. Several weeks ago it ceased spinning properly and then not at all. The repairs cost me $348 on a machine that had cost approximately $600 new. It has had no heavy use in the intervening period. I see online that this problem is not uncommon and recommend that anyone considering buying Frigidaire appliances think twice before doing so.

Three years ago my husband and I decided to update our kitchen appliances. We purchased a french - double door refrigerator, microwave and wall-mounted oven. Within 3 months we needed to call on a repair for the ice maker. It took 3 visits to get it working. (Our daughter had the same problem with her Frigidaire refrigerator in 4 months). We now have the bottom of our oven warping with 2 cracks in the bottom. You can actually see the element glow through the cracks when the oven is on. I was told not to use it until we could get a repairman out. Its a defect!!! And because we dont have the extended warranty, its not covered.My recommendation to anyone buying a Frigidaire appliance is to get the extended warranty. If they built a quality product, you wouldnt need the extended warranty. They must have an interest in the company selling the warranties. No assistance was offered to resolve this issue. Our purchase was made at Nebraska Furniture Mart in Omaha, NE. I wish I would have read these reviews first. I will never by another Frigidaire appliance again.

I purchased a Frigidaire Gallery refrigerator from Home Depot less than a month ago and it’s been a poor decision since date of delivery. My parents and several friends have bought Frigidaire so I felt confident in my choice however their unwillingness to back their product that is only hours old has lost them future business. The fridge was delivered with uneven doors and a squeak that sounds like an old bed frame. They sent a tech who made the doors even but they still don’t shut flush. On top of that the fridge squeaks when we close the door or even touch the fridge, it’s ridiculous!! I asked for a new refrigerator and they have the NERVE to say “the squeak is not under warranty because the tech said it’s just a cosmetic nuisance”!! REALLY??? Well I just spent $2000 on this fridge and expect it to be free of “cosmetic nuisances”! Anyway they have yet to do anything except send technicians who tell me the fridge is not broke.The one guy actually told me to demand another be sent to me. I called Home Depot where I bought it and they said they need Frigidaire cooperation or else I will have a fee. This is nuts!!! I understand things happen, I just wanted it to be resolved especially since it had just been delivered! I will never buy Frigidaire again and I intend to write a review in as many locations as I possibly can. Not to mention, I plan to spread the word like it’s my darn job!! Had they made this right I would have earned them business but now it will cost them business. They don’t seem to care either! One more note, the girl on the phone told me these aren’t made like cars and aren’t supposed to last. LOL. Well I thought it would last longer than a few hours! Very disappointed in the brand and Home Depot!! Plus, train your people not to make those irritating comments, it doesn’t help your reputation at all!

Company is taking its time in sending a repair man to fix this brand new refrigerator that will not get cold. I have lost all my food because this new fridge will not get cold and now I have to wait around for months on end for a repair man?

I am so dissatisfied with this refrigerator, all the inside walls are cracking, and the storage boxes on the door break easily, I have used it for two years and its falling apart, please consider not buying from this company.

I purchased a Frigidaire refrigerator 2 weeks ago. From the moment I plugged it in it started making loud sounds from the coolant pump. Ever hear whales under water? Followed by knocking sounds like somebody knocking on your door. I thought maybe a couple days would help get the coolant circulating & the sounds would diminish. They did not. After contacting Frigidaire Customer Service they informed me I could call out a repair service & if they did not find anything wrong I would be charged for the call. Since the unit does do what its supposed to what would there be to fix, sounds? So I tried to return it to the store only to be 7 days too late for returns after only 2 weeks! I gambled on Frigidaire & lost! $500 is not easy to come by! DO NOT BUY FRIGIDAIRE!

We purchased a new house and we were thrilled to have all new Frigidaire Professional Appliances installed. We immediately had problems with our refrigerator. The seals in both doors are still not working properly after having been replaced. It has randomly stopped working for no apparent reason. We have had a door replaced on it (as it was dented upon arrival). I have asked for a replacement as it is not reliable but because it is still under warranty they will not replace the unit, just continue to try and fix it. Our dishwasher has also needed replacement parts (we have been in this house around 6 months now) as it was not heating properly. The latch on our microwave was not working so when the service company went to replace it, they broke off some plastic parts and currently it does not work at all. Three appliances all with problems within the first 6 months. I have been a homeowner for years and never had such challenges or problems in the past.

Purchased Frigidaire Professional Series gas stove & refrigerator from Lowes 2 years ago. STOVE: model fpgf3077qfb. The ink on stove faceplate, indicating the functions; bake, broil, convection, clean, etc and the temperature numbers are rubbing off. Cannot read the function or the temperature. Frigidaire states there is no fix for this and I would have to replace the entire faceplate. Cost of part $130.00. (who would install & how much?) The face plate becomes so hot when oven is on, it is difficult to use touchpad timer-ouch! Hot! Product failure not covered under warranty. Single nurse in my 60s, do not bake every day or even every week. Have not used harsh or abrasive cleaning products. Stovetop grates are uneven and you cannot pull a pot across the top -- it catches and you have to lift the pot to move it off a burner. Additionally, poor design on oven door. Vent slots are so sharp and unfinished I have cut my fingers and fingernails when opening the door. Oven racks are difficult to slide in and out. REFRIGERATOR: model fpbc2277rf5: Ice cube function on refrigerator door jams continuously and you have to remove the ice tray, pour out the ice and adjust the screw. The crushed ice function sprays ice everywhere. Old fashion ice trays would be better. I DO NOT RECOMMEND FRIGIDAIRE PRODUCTS.

Three years ago I had to buy a fridge, stove, microwave, and dishwasher. All were gallery models except the stove which was a professional, 5-burner, convection oven professional. One month after the warranty ended the dishwasher started to have problems. I have had three repair calls on it and two repair calls on the fridge within the three years that I have had them. About a year ago, the control panel on the stove started to act up. Pressing the pads became harder and finally one ring would not work. Then the oven controls started to malfunction. Numbers for the temp and time wont work. Try and enter 450 degrees and all I can get, at present, is 397. Now I am told that I need a new control panel for about $250-350 plus service charge. WHAT A RIP-OFF!

Moved to new house, the dishwasher didnt work. Called company customer service, they wanted tag number which I mailed out but they didnt respond for week. Contacted them they said 4-6 weeks to refund and hung up phone. Contacted again, they hung up again. I will advice never ever buy FRIGIDAIRE or ELECTROLUX products as they are worst in servicing and customer service.

Frigidaire refrigerator model no. FRS6R35kso series 4A91311665. The Frigidaire refrigerator mentioned has broken down 2 in the last 6 years and now it worthless and I have to buy another frig. Guess which brand that I will NOT BE BUYING. Two DIFFERENT REPAIR PEOPLE HAVE TOLD ME THEY ARE NO LONGER THE COMPANY NOR PRODUCT they used to be known for. The word worthless has been used...I will never buy any of their products and I have gone on Facebook and told all my friends on what not to buy.

Weve had this oven for four months now. It takes 30-40 minutes to preheat (to 350 or 400 degrees). The stench of resin from assembly, that the instructions promised would go away after a couple of uses, has still not gone away after 30+ uses. The racks for the oven are too narrow (or the walls of the oven are warped/poorly made). If you set a medium size casserole dish on the racks (with food in it)... the rack can fall out of its supports. I keep thinking to myself; how long have manufacturers been making ovens? Is it really that hard to provide an appliance this simple without design, manufacturing, and quality control flaws?

The $900 refrigerator started giving us problems about 2 months after purchasing (made strange clicking and buzzing sounds and would stop cooling and had to be unplugged and then re-plugged into the outlet a couple of times to get it to start working). Fast forward to the present (5 months after purchasing) and the refrigerator and freezer have stopped working permanently (despite unplugging and re-plugging as originally suggested by Frigidaire customer service). After waiting nearly an hour to speak to a person, I managed to get Frigidaire to arrange for a repairman who told us the compressor was shot and the entire unit would have to be replaced. Learned that Frigidaire and its service partners DO NOT COMMUNICATE after another nearly one hour wait on Frigidaires customer service number (when I finally got a person, I waited another 20 minutes as the rep called the repair service to confirm what Id been told).While the repairman had told me the refrigerator would be replaced, Frigidaire says they will first have to check if parts are available (a compressor and a heater). I am now waiting for Frigidaire Corporate to reach out to me with details on how they plan to honor their standard 12-month manufacturers warranty (I should hear back within 72 hours according to what I was told by the service rep). Weve now been without a refrigerator for over one week without any idea of how long it will take to get this situation resolved. According to other reviews Ive read, it may well take over a month!

We purchased our new home in 2015 and we bought all new Frigidaire Gallery appliances! This happened less than 2 years ago and we had problem with all of them, microwave broke down 2 months after we moved in, dishwasher 6 months, Frigidaire right after the dishwasher and now our stove exploded. I called the customer service and they told me they cant do nothing! Wanted to talk with the manager, but they told me their manager dont deal with customers, so after 1 hour discussion finally I get a hold of a supervisor who told me if I can prove I not physically damaged they will replace it, so I had to call in my own expense (107$). Their service guy who told me It doesnt look like physically damaged so he will do his reports, but since the report went in they dont answer for my phone calls, and just ignore all my messages! DO NOT BUY FRIGIDAIRE PRODUCTS! They are lying in about everything and all of their stuff is garbage!!!!

Stove is now about 8 years old and is working as perfect as the day I bought it. Flat top and an excellent appliance. Convection oven which is a huge plus. Easy to clean and maintain, would highly recommend to anyone.

My husband and I purchased all new Frigidaire Gallery Appliances on 3-22-2014. On August 5, 2018 the compressor went out on the refrigerator with no warning at all. It had not been running warm, it was not making any noises, the freezer just shot up to 34 degrees and the next morning the refrigerator was at 59 degrees. This is at minimum an $800.00 repair. We did not purchase the extended warranty, it would have been past the time of use anyway. In speaking to customer service at Frigidaire their only response was they will make note of my dissatisfaction with the product she also commented had I purchased the warranty this would have been covered since you have up to 13 years after you buy a product from Frigidaire to get one. Clearly, this company does not care about customer service or making a top notch appliance. The dishwasher died after months requiring a $275.00 repair. We will never purchase another Frigidaire appliance!

Horrible! I will never buy another Frigidaire Product again. I have a 27 microwave oven in wall unit. I purchased the unit in June of 2009. In September 2011, the unit went out completely. Both the microwave and the oven went out. After arguing with Frigidaire for a while, I was finally able to have them cover parts to repair the unit. I had A&E Service repair the unit. They came out a total of 6 times. The first time, the person assessed the problems and had no parts on his truck, so he could not repair the unit. After Frigidaire spent over $800 in parts to repair the unit and 6 visits from A&E, the unit was finally repaired 6 weeks later. Mind you, I was not able to use my microwave or oven for 6 weeks. I have a problem with a company manufacturing a product that breaks after 2 years of use. There was a time when appliances lasted 20+ years. I understand companies wanting to make more money, but to manufacture a product that breaks after 2 years is ridiculous. Let alone the fact that they want you to purchase the extended warranty for repair, but that still costs them money for parts, supplies, gas and the customers time in having to be available for the 4-hour window for them to come out.

We recently had our kitchen remodeled, and we felt we got a good deal on Frigidaire appliances. Now I know why. Weve had trouble with all three Frigidaire appliances: refrigerator, range and microwave. Our biggest problem and what makes me angry is that the microwave, out-of-the-box, was defective. The refrigerator was repaired; were going to find out about whether the range can be repaired later this week, but the microwave was irreparable.So, Frigidaire offered to give us a replacement (however, they have none of the model we purchased in stock and according to their representative, Agneka **, when they will have one is indeterminate). If I wait for a new microwave (which it appears may never happen, since I read indeterminate as discontinued), Frigidaire will pay for installation. My other option is for Frigidaire to buy-back the microwave at retail. This, according to Ms. **, is for the convenience of the customer and not Frigidaire policy (this is a clue to how basically non-consumer centered Frigidaire is). They will not, however, pay for installation of the microwave, even though the reason for an installation charge is their defective machine.As you can imagine, I have to go through a number of hoops before Frigidaire will send the buy-back check. Im guessing it will be three to five weeks before I see the check. In the meantime, I plan to buy a new microwave, but not from our original vendor and not from Frigidaire. Dont buy from Frigidaire, period.

We bought the range 2 years ago and last week I bumped the door on the side with my leg and the glass shattered. Contacted Frigidaire and they told me I would have to buy a replacement part and have it installed because it was considered abuse. Why would it shatter if it was bumped other than a design flaw. I would never buy one again.

I bought this oven a couple of years ago. The oven door got rusted in a little over a year. This has never happened with other brands of appliances I have purchased over the years. I called customer service and they refused to help! I am disappointed in the product and the service. Needless to say I will never be purchasing this brand again!! My family has used Frigidaire appliance for decades and so I trusted the brand. I am extremely disappointed in them! So much for brand loyalty.

I havent had the range too long, but so far I am very happy with it. I have used the oven several times without a problem. The range also has a griddle in the middle which operates nicely. I had a hard time setting the temperature on the over, but found out it was very easy. So far, the like the range very much.

I am beyond FRUSTRATED with ALL of my Frigidaire appliances. We purchased our new home last year September 2020, ordered a new refrigerator, dishwasher, microwave and cooktop (all professional line) appliances in October/November 2020. Within 6 months we had to have ALL the cooktop, microwave and refrigerator serviced, with the exception of the dishwasher (knock on wood). Fast forward to this year, we wanted to stay with the Professional line since that is what we purchased last year. Received the brand new double wall oven this afternoon, 12/15/2021. Within 30 minutes of the installers leaving the stupid oven gives an Error Code message (F47). My husband has been on hold for more than. We have spent over $7,000 for appliances for them not to work!!!! We were told that the Professional product line was the top of the line appliances for Frigidaire. I will be writing the CEO Mr. Alan Shaw, the Board and everyone else about my issues. I will also be writing up reviews on all of my social media pages. This is ridiculous! I was about to go with Samsung appliances but decided on Frigidaire because I figured that I would have more problems with Samsung. I should have followed my first mind because I am beyond frustrated with Frigidaire Professional. And to make matters worse....its the week before Christmas! How in the heck am I supposed to host dinner with a busted oven!!!! If I could give a negative -5 stars I definitely would.

Purchased a new Frigidaire Gallery Dishwasher. Leaked from Day 1. Frigidaire sent a serviceman to replace the door gaskets. Still leaks. Notified them that it was still leaking. Volunteer Appliance Service who was sent by Frigidaire gave us the run around for weeks then got rude when we could not be available when they wanted to come back to replace the same parts they had already replaced. So Volunteer refused to do the repair and called Frigidaire. So Frigidaire called us to let us know they had VOIDED the warranty on the month old dishwasher and said it would be another 3 weeks or month to have it repaired. They offered NO customer service to us - their customer and defended the rude and inefficient behavior of the repair company. We will never purchase a Frigidaire appliance again and would advise others to choose another brand.

We have a brand new side-by-side refrigerator, a Frigidaire LFUS2613LEO. Within three weeks, it stopped getting cold in the refrigerator section. Now all our food is spoiling as I write this. This was purchased at Lowes. When we called Lowes, they informed us that there was only a 7-day return policy and that they could not send a repairman for two more days! So here we sit with tons of spoiled food, no fridge for two days and can’t return the piece of junk nor are we compensated for all the lost food. If it breaks down within three weeks, I can only imagine how long it will be before it breaks again. It is obviously a lemon and there is nothing we can do.

I purchased the Gallery Series of appliances. To date, the range, dishwasher and refrigerator have all needed repairs (the dishwasher and refrigerator needed repairs within 1 year of purchase). The latest is the stove... about 1 month ago the smooth top range began to smoke from the back of the unit near the control knobs and about a week later the stove began to beep and would not stop beeping. Now the stove will only heat to 200 degrees while beeping continuously and the oven will shut off, the continuous beeping continues.I contacted Frigidaire and was told the stove was no longer in warranty... that I could purchase the expensive Extended warranty for this product. I purchased the warranty offered and was told the warranty was sold in error and that they would not honor the warranty because this is now considered a pre-existing condition. The real question is Why does a basically new appliance not hold up to less than normal use and is broken down, considered USELESS after two years. This is a fire hazard and this company has no real interest in the customer after they sell the appliance to you. They do have a high interest in PUSHING their expensive extended warranties off on you as though they already know the appliances will break down within one to two years of purchase.

Through Home Depot in early Oct. 2013, I bought a Frigidaire pedestal for matching washer. I am tall and my back occasionally does not allow for easy bending, so I need the height w/ my front-loading Frigidaire washer. In placing items in the pedestal drawer, I slashed my finger on a razor sharp edge. There is no warning label on this product. I went to Home Depot; their associate phoned Frigidaire right in front of me to explain the problem. I personally spoke to them on her phone. They tried to discredit me immediately, saying I did not cut myself on the drawer edge - that I must have put (my) hand between bottom of washer and top of drawer. I later tried this, and my hand cannot fit in there. I repeatedly stated that the drawer was open, and my hands were inside, filling the drawer. Frigidaires answer was to send a local repair man, and he put a piece of black electrical tape over the edge and wrote on the receipt that this is a temporary fix. Frigidaire has copy of this. A day later, the tape was dangling - there must be some residue causing tape to not adhere. Long story short, in late Dec., after many complaints by me to both parties, Home Depot delivered to me another Frigidaire pedestal. I immediately checked, and it had the same razor sharp edge. I requested the store to take it back. The Home Depot manager, Dave, was away, but I was told by store staff they were told to check it for dents and scratches and knew nothing about any sharp edge - Dave never spoke to me or called me after that, so I now will not shop there, and had spent $1,000s each month there on home renovations - they are so big, so dont care. Worse, the manager on duty, Art, called it a little rough and acted like it was no big deal. To me, it IS a big deal. After cancer surgery, I am missing lymph nodes and was told to be very careful about any cuts, because I have greater chance for infection. I told both parties this. Frigidaire does not care about product safety or customer satisfaction, just dumping inferior products into the marketplace. I spoke to one of their associates who is diabetic, so she understands about the seriousness, but they refuse to do anything to properly make my product safe or to replace it with a SAFE product. I also told them they need a hazard warning label on the product - 2nd one arrived w/ none. I spent a LOT of money for their washer (the second one I bought, since I sold my house and my buyer wanted my older one). This means nothing to Frigidaire, because they know getting a lawyer will cost more than buying a second product from their competitors, so I wasted money and lots of time and effort with them. As a retiree on a small pension, I dont have money to waste. All I wanted was a safe pedestal, and both prefer to lose my business. Frigidaire deserves to be sued for product failure.

Six months ago, I purchased a complete Frigidaire kitchen from Comeaux Furniture in New Orleans. Early last week, the freezer went out and the temperature rose to 77 degrees before the authorized service repairman arrived. Four days later, the refrigerator side went out also and the temperature rose to 70 degrees. The authorized service repairman said the mother board went out, and it would take a week for the new part to arrive. Its now been two weeks without a working refrigerator or freezer in my house with four kids. And the only thing Frigidaire is willing to offer me is $50 for food, and an additional six months of warranty. I lost about $500 in food and have to eat out every night because of their defective product. I believe that the proper thing to do would be to allow the dealer to pick up this defective unit and replace it with another one. This could have been done in one day instead of two plus weeks. Frigidaire or Comeaux Furniture will not stand behind their products. I would never recommend either one of them.

We bought a new Frigidaire range and the oven door handle fell off right after one year warranty. The problem is, we seldom use oven, at most 20 times a year. And it conveniently broke after one year warranty. Yesterday, the entire oven outer door with glass fell off while nobody used range at the time. It was scary, especially since we have young children walking by. Bad workmanship. Horrible experience!

I love my new Frigidaire range. It's simple and easy to use. The coil elements heat up quickly. The bottom element in the oven has a cover so the heat is more even and no hot spots. I love the fan in the back, it keeps oven temperature even and cooks the food more quickly. It's easy to clean and I like the digital clock and timer. It's pretty simple, pretty basic and works well!

Life was good - a new home, new furniture, new appliances!!! But then Frigidaire introduces themselves into my life and the storybook tale of my dreams turns into Nightmare in the Valley! My wife and I buy a model KFHB2741PF5A stainless Frigidaire Refrigerator from their local retail outlet ($1950.00). The demon refrigerator was angry that day my friends as it decided that it would no longer produce ice! 6/13/15 Frigidaire Cust. Serv. was called and they promised to have service come on 6/16/15. Days & days pass w/ not a peep! 9/26/15 I call Frigidaire again to be told Its OK, we will send a different repair service co. to check your Frig. Well my friends, she must have heard the anger in my voice about her lack of ice production and now she begin to growl! And not the growl of a small domestic tabby who has not received her kibbles and bits on time but the guttural, rumble of feral wildcat that had been in a fight to the death with her archrival from the dairy farm next door and was now having a vet squeeze the 4 week old battle wound abbess of the yellow puss and discharge!! Yes, yes, she was very angry now and her internal fan begun to incessantly rumble, roar and hum all day and all night long! She has the consistent annoyance of Newman! Even as I pass her I cant help but to say Heeeellllooooo Neewwwmmmaaannn! (She has a name now). 10/6/2015 I know this will come as a complete surprise but still not a call, an email, smoke signal from the new service co. who was coming soon after 9/26/15. And here we are today after 32 minutes of on hold time. Now my call gets to Steph the Corporate Customer Service Manager who tells me Sorry but we just determined that there are NO service companies that will come to your home! I have officially been handed off to the Frigidaire Escalation Department after 4 months. When I asked to be transferred to the Corporate Office switchboard Steph told me Sorry, but thats not my department. So my friends, from a place of actual firsthand experience I can honestly say in good faith to you, when you see or hear the brand Frigidaire, RUN! Run as fast as you can, as far away as you can so you will not become like the story of my life. Please stay tuned for the rest of the story! It should prove interesting as to how they will assist their customer. And as far as well, you know, her. She continues to be barren of ice and to daily remind me verbally with the rumble of her fan motor the error of my Frigidaire purchase.

I purchased this unit in May 2016. Immediately, the dryer started with a screeching noise when it heated up. I have had 3 repair companies out 8 times since May and replaced everything possible in the dryer part and it still has the same noise when heated. When talking to anyone in the corporate office whether it be the person answering the phone or a supervisor, they have approached the concerns with apathy. I was even told by one repair company that Frigidaire would just stall until I give up.Basically, the consumer is at the mercy of the manufacturer and how they interpret the necessity of replacing a unit. I even have the noise issue on video and it doesnt seem to create any concerns to them. This company has no integrity at all. If they treat their employees like they treat the people that are purchasing their crappy products, its no wonder they are apathetic. Consumer protection agency should take note of sketchy companies like this and shut them down. Warranties arent worth the paper they are written on.

So I bought this stove a year ago, a Frigidaire, but made by Electrolux. It is working fine but there are these little rubber feet on the bottom of the cast iron grates that come off (they stick to the enamel surface of the stove) every time you clean under the grates. So after almost a year and having lost eight feet, I decided to call the company and ask that they replace these small rubber feet. So I spoke to Jasmine with customer service and she said these feet are considered cosmetic and she was sorry I would have to buy new ones. Well okay, how much could they be? They are tiny black rubber nipples. Jasmine tells me I can have 8 of them for $29 and they will even give me some glue so they wont come out when you lift the grates. Are you kidding me?! They will give me glue, something that should have been done at the factory. So I asked Jasmine if I could talk to a supervisor. Well it took 28 minutes waiting on the phone for this supervisor. I know they were hoping I would hang up and just forget about it, but this is crazy, the feet probably cost 5 cents to produce. So charge me fifty cents. That’s $4.00 for 8 feet, Ill do it. The supervisor finally comes on. Her name is Jennifer. She can get me 16 rubber feet for the $29 and she wont charge me shipping. By this time I am fuming but remain polite and tell her I will not pay for something that should have been installed properly in the first place and that I believed this was a scam by the manufacturer. I will not let this rest because I told her these little rubber feet will create thousands of dollars of negative publicity for this greedy company that has no customer service whatsoever. I am not an idiot and I will not be cheated.

On June 11, 2014 I purchased Frigidaire Air Conditioner - Model FFTA1422Q2 - Serial No. KK3 through P.C. Richards, which was delivered on June 19, 2014 and installed the following day. I completed and mailed in my registration on July 1, 2014. I used the unit during the summers of 2014 and 2015. I tried turning it on again on Friday, May 27, 2016 and the unit would not cool. On Saturday May 28, 2016 I called the Frigidaire Customer Service number 800-944-9044 only to get a recording to contact 2 different service companies, one in Laurelton, NY and the other in Deer Park, NY. Neither of these numbers were operational.I then called PC Richards Customer Service to find a repair service that handles Frigidaire units so that I would not void my warranty. They gave me Aid Audio & Television Service Corp. I tried reaching them but due to the holiday weekend I could not get through until Tuesday, May 31, 2016. Told them the unit was not cooling and the first appointment I could get was Friday, 6/10/16. When the serviceman arrived he said I needed a new control board and the office would call me on Monday June 13, 2016 with the cost. When I did not hear from them on Monday, I called them back twice and could not get an answer. I then contacted PC Richards Customer Service department and spoke with Ellen. She called and spoke with Soma who said that Paul would be back in touch with me. He called me later in the day and told me that it would cost me $416.00 plus tax for the part and labor, which included the $95.00 I had already paid for the service call. I told them I would let them know.I felt this was ludicrous and I then contacted Frigidaire Customer Service on Wednesday June 15, 2016 and spoke with Linda. She agreed and did not think I even needed a control board since it was operational, it just wasnt cooling. She told me the main control board would be $85.56, a display board was $52.41 and a control panel with overlay would be $23.51. She felt another service company should come and look at the unit at no charge if the problem was in the sealed system, otherwise I would be charged. She made arrangements with Petro Home Services to look at the unit on Monday 6/20/16. The service man determined that I had lost the Freon and needed to put in a sealant and replace the Freon. On 6/22/16 I was told by Kelly at Frigidaire that parts were being ordered at no charge.Petro returned on June 24, 2016 and took the unit out of the sleeve again only to find out that I needed a new compressor as well. At first I was told that the part was covered, but I would have to pay the labor charge of $500.00. I again called Frigidaire and spoke with Chanel who confirmed that I would not be responsible for any payments. The compressor was ordered (Part #5304476923). I have now been told by Petro Home Services that there was no ETA on this part. I again called Frigidaire on June 30, 2016 and spoke with Sandra and requested a new unit. She very blatantly told me that the unit was repairable, not replaceable.I wrote to Frigidaire telling them it has now been 6 weeks that I have been without an air conditioner, with my apartment reading 90 degrees in the middle of a heat wave. I am a senior citizen and cannot live in these conditions. I either need this unit to be repaired immediately; replace the unit with a brand new one or refund me so that I can purchase another air conditioner. I am tired of getting a run-around and need immediate action, otherwise I will purchase another unit and take action against Frigidaire.With no response I bought another air conditioner that is working beautifully. They finally came and repaired the broken one with a new compressor and freon and I sold it at a loss, but at least my apartment has been cool the rest of the summer. I would never purchase another Frigidaire product again and would certainly make sure my relatives and friends would not either.