We bought this KitchenAid stainless steel 5-Door French door refrigerator at Best Buy in Nov 2016. After a couple of days of installation, we noticed the freezer frosting, so we went back to Best Buy and requested a replacement. The replacement same model refrigerator was delivered in Dec. In Jan 2017, the same frosting problem occurred. We called Best Buy asking to get it replaced again but told us to call KitchenAid because the purchase date was already over 1 month. Called KitchenAid and asked them if we can just get the refrigerator replaced or get a refund and told them that Ive read a lot of reviews about this refrigerator with freezer frosting and that KitchenAid should have known about this problem already. But KitchenAid customer service lack knowledge. All they know is schedule repairs. From here started the repair process. Theyve sent this repair people several times (6x) already coming up with different ways to fix the problem but the freezer frosting still persist. This last fix that KitchenAid tech support told the repair people is to replace the door and it will take 4-6 wks to get the part. It is very inconvenient. All Im asking KitchenAid is give us a refund since it is new so we can get a good working refrigerator. But all they can do is schedule a repair.

$1,104.00 KitchenAid whse KA d/w kude70fxss5 bought 3-19-2013, stopped working 6-12-2015. On 6-23-2015 put door latch and led panel in and still doesnt work. Tech support stumped. Repairman ordered main board and we are still waiting for the part as of today 8-20-2015. Did same thing with Whirlpool front load washer for 6 months. Had to pay $500.00 and got a new machine. I need a dishwasher or a new wife quick. I have had KitchenAid dishwashers for all my married life, so far (45 Years). If this was a $250 machine I would chuck it and buy another. Priced too high for service life.

My husband and I bought a refrigerator from Gerhards at 9475 Roosevelt Blvd a Philadelphia, PA on 06/09/13. We also purchased the extended warranty thru them. Kitchen Aid model KF1S27CXMS, 27CF DR bam REF ICE KA, purchased from Gerry Gerhard, one of the owners. It was delivered about a week later, thought everything was okay. My husband noticed that the doors were not lining up, so service from Gerhards came out. First tech had no idea how to fix it so we scheduled another tech from Gerhards to come out. This time he said not only the doors were off, the right door was dented, he said he would recommend another fridge. So we had set up another date for a pick up and exchange. The next one was worse than the one we already had, so we scheduled another pick up and exchange. That also was damaged when it arrived at my house. So we called Jerry said we could pick out a different fridge but when we got there, he told us to travel to his Glenside store for a bigger selection. We picked out another brand but Jerry said it would be another $400.00 which we just couldnt afford, so we kept the original one with a $200.00 credit from Gerhards. Well about 2 months ago, the water and ice stopped working, so being under the warranty we were told to call Kitchen Aid and we were told to contact Quaker City which we did. The tech came out had to order a part, but in the meantime the fridge stopped being cold and the freezer quit. So Quaker City said food would stay good approx 48 hours. The part that was replaced didnt work so now there are 2 parts on order, and this was well before Thanksgiving!!!!!!! We had to throw all our food out! This has been and continues to be a complete disaster! We dont know who to turn to, I was so happy getting a French door freezer on the bottom with ice maker and water. Now I wish we kept our old no frills one! Communication with Quaker City is the Pits! I also called Gerry Gerhard and he wont return any of my calls! Great business ethics!!!!!

I purchased a Kitchenaid dishwasher model kdpe234gps0 8 months ago. I have always like Kitchenaid, however this dishwasher has been a thorn in my side because it does not dry my dishes. It is almost easier to handwash and dry the dishes and be done. Instead the dishwasher runs for a long time and when you open to put up dishes you then have to dry each and every item. I would not recommend this product.

Our son bought a KitchenAid KUDS201XWH4 replacement dishwasher for us a few years ago. Like everyone else has mentioned, the prongs holding the upper rack rollers in place broke off causing precarious loading of the upper rack, in order to keep the wheels from falling off completely. I went online and ordered two replacement roller assemblies. Surprisingly, even though order acknowledgement indicated out of stock, the parts were delivered in a few days. Removal and reassembly of the roller component assemblies proved to be puzzling at first, but it didnt take long to get everything mounted correctly and working again. Now we stack the top rack with heavier items toward the rear, not in the front. Think teeter-totter balance. Unfortunately, after a recent momentary power outage our dishwashers wash cycle starts, but soon changes to the Cancel/Drain cycle then stops completely. Now what?

Our KitchenAid Refrigerator was delivered in April 2012 along with 3 other KitchenAid appliances as part of a renovation. In August 2015 the fridge stopped cooling both the fridge and freezer to the proper temperatures. We are now 1 year later having had 7 visits by the authorized repair company and 3 calls to the KitchenAid expert tech line. It still doesnt work and they refuse to declare it non-repairable. Worst appliance experience of my life.

KitchenAid Model KDFE304DWH0 Dishwasher - We purchased this new dishwasher 3 months ago. Its very quiet and appears to clean dishes reasonably well, although we rinse our dishes thoroughly before putting them in the dishwasher. The problem is that it doesnt dry dishes well, even when the Heat Dry option is selected. The flatware basket and its contents are especially wet, as are the sides and door of the dishwasher itself.Weve had a service technician out 3 times, and he doesnt seem to know what to do to fix this problem. The second time he came out he replaced the controller. That change didnt help the problem at all. The last time he had a KitchenAid engineer on the phone trying to come up with a solution. Still no solution. We suspect this is a design flaw rather than defective manufacturing problem. Has anyone else encountered this problem on this model?

We built a new house in 2012 and bought all new KitchenAid appliances. I thought I was buying a great branded product. My natural behavior is to buy the best and when I went in to buy appliances for my new house, I was directed to KitchenAid. I started my experience by having several problems with our microwave and with my cooktop at one time, with the burners not working correctly. I also had the board on our dishwasher go out. However, my fridge is a nightmare. I started having a problem 4 months into my purchase. I bought a French door fridge, and my kids do not always pay attention to how the door closes so once in a while, it stays slightly cracked open. KitchenAid tells me I need to train my 2, 5 and 8 year old kids to check the fridge door. Do you think kids will remember this all the time? The problem is that the beeper does not let you know if someone left it open until after 5 minutes. The other problem is the sound on the beeper. I can hardly hear it, and there is no adjustment for higher volume there either.I can hardly blame kids or teach kids that are 2, 5 and 8 years old to shut a door and check it. I can tell you that I know I bought the most highly priced fridge on the market and a simple timer and beeper on the thing is not adjustable. I cant even get an upgrade to fix my problem. I offered to pay for the fix and nobody can help. I am asking for a louder beeper and a timer for an alarm, and nobody can help. More functionality is what the consumer is asking for. Supposedly, we buy the highest priced item on the market so that we would get more support, or at least an option to add this to your fridge? I would have expected this from cheaper models, but a KitchenAid, as far as what I have been told, is the best. Well, I got room for argument on that one. I went to Sears today and LG and Samsung have adjustable timers and adjustable sound within their appliances. My plan is to buy one and never own a Whirlpool, Kenmore, or KitchenAid ever again because I absolutely cannot get a response from this leadership team within the Whirlpool organization.This is the 6th time since I have owned this fridge that this has happened. I figured, to replace all the food in my fridge, it would cost me $60-$100 each time. At this rate, it is too costly, with your cost of the product and the way it is engineered to afford your products from this point forward. I am not happy about the communication I have gotten from KitchenAid and Whirlpool to address my problem. I am not happy about supposedly purchasing the best brand on the market and not having more flexibility to adjust timers and beepers.I am not happy about having to replace my fridge in my new home 18 months after purchase. I am not happy because I will have to try and match stainless colors on the new Samsung or LG brand product I intend on buying. I am not happy about not being able to match all my appliances in my new home because KitchenAid can’t offer a product with adjustable timers and beepers. I am only one customer, and I never bad mouth anyone’s products. But if someone asks about my new KitchenAid products, I will let them know my experience with customer support and product experiences I had from the Whirlpool umbrella.

Bought KitchenAid stove about a year ago, model KSDB900ESS0 and Im 100% displeased with the AquaLift self-cleaning technology to clean the oven. Tried several times and the oven looks just as dirty after the cleaning cycles. I Cant even use chemical cleaners because I may damage the finish on the oven walls. My previous stoves were also KitchenAid and they were 100% efficient. Paid a lot for the last stove and I have to stop using the oven because I cant properly clean after each use! Im extremely frustrated!!! Any recommendations?

I purchased a KitchenAid refrigerator in April 2012 for $$$. So you know I had a Kenmore for 22 years that this KitchenAid was replacing and I actually sold the Kenmore for $50 because it still worked perfectly. I figured KitchenAid was a top of the line appliance. Ice maker went out within 13 months and after several calls I got them to cover parts and labor to fix it, but thats not the complaint here. Fast forward to 2016. In May 2016 the whole unit shut down and after several calls into CS found out it was my sealed system that went out and it was covered. It took a while to get my money back though. The day before Christmas 2016 my refrigerator went out. Long story short, I called the authorized KA service provider to come back out and they told me it would $450 to repair (again, 3rd major repair in 4 1/2 years while the 2nd major repair in 2016). After receiving the estimate I called KitchenAid CS to talk to them about this but their systems were down and couldnt help me and told me to call back the next day. Not thinking because I had a house full of kids on Christmas break from college I figured I would call back once I got back to work this week. Once I got a hold of someone from KA she told me KA would cover the parts only which I was ok with. She told me she would call the authorized repair company and get it worked out. I told her I already had it repaired because I had gone a week without a refrigerator anyway. KitchenAid wont reimburse a customer, just an authorized repair company. What a piece of ** company. Every time I contact KA they tell me the same thing. Appliances are meant to last forever and they never promised me that. I have another 20 year old GE refrigerator in my garage thats worked perfectly that whole time and I spent like $500 on it. This was my first and MY LAST KitchenAid/Whirlpool purchase.

We bought our KitchenAid refrigerator in late 2013. Luckily we did purchase the extended warranty, something we didnt typically do. When we were first married it seemed like we could count on a refrigerator lasting fifteen years or so, not anymore. Two years into it we started having problems. It wasnt producing enough ice, started leaking water on the floor when freezer items began to thaw. When I called the place where we bought the refrigerator (Hills Flat Lumber, Grass Valley, CA), all I got was youll have to find your warranty and call them. I was in the midst of a family health crisis at the time, so it was extremely frustrating. I found the warranty and took care of all that. The refrigerator was back to working.About a month ago it started demonstrating all the same problems as before. Right before the holidays! Even though we had the warranty, it took awhile to get anyone out, and then two weeks longer for the parts. I was without a refrigerator over the Christmas holidays. Luckily the garage has been cold, so I have been storing my food out there. I finally had the guy out to fix it a couple of days ago. I called them back today to let them know that the freezer isnt the least bit cold. So... About a month without a working refrigerator. It is pretty frustrating. Ive always thought KitchenAid was a good product. I still use my KitchenAid mixer that I got as a wedding gift 33 years ago. But I think the refrigerator is a LEMON!

While building a new home we selected KitchenAid for several of the appliances. The freezer in this refrigerator failed after less than 2 years. The factory approved service company was called and on the first visit they determined it to be a evaporator fan. Of course they did not have the part. So it was replaced on visit number 2. It failed again after about 1 month and visit number 3 was scheduled. This time it was determined to be a controller board. Again, the tech did not have the part so visit number 4 is scheduled. So far it has cost me almost $600 and 4 days of waiting for the tech to show up. Not good for a $3,000 + appliance.

We bought a new house in February 2007, and a few months later, we came back from vacation and we had mushrooms growing out our baseboards behind the dishwasher. We called the builder and they came out to take a look. The dishwasher had faulty pump that was leaking. The builder replaced the whole washer, carpet, and baseboards. Now, the pump went out and KitchenAid says it is two months out of warranty and cant help and that I have to shell out $400 to fix the pump. KitchenAid does not stand by their products. You shouldnt have to deal with that many problems with a dishwasher (model kudp02frss3) in the first 5 years.

KitchenAid Refrigerator installed on July 17, 2014. Had repairman out twice, still have same issues with frost free fridge freezing up even after gasket replacement. Second repairman also found separate issue with moisture around ice maker in fridge. Still having same issue after gasket replacement. Microwave/Convection Oven--Needs whole new circuit board and touch pad. Have been without use of microwave for two weeks and no time frame on when replacement parts will be in. Any one interested in a class action lawsuit against KitchenAid?

I purchased my KitchenAid Refrigerator - 42 Cubic Ft - Model # KSSC42QTS00 in 2007 for $9800. A couple of weeks ago, our fridge stopped working. I called for service and they said our main board was bad. I called KitchenAid to see if there were replacement parts. They told me no, that the Tsunami had wiped out their manufacturing plant and my only option was to buy another refrigerator. They would offer me a new one for $6600. They told me the part could not be repaired. My repair man found a place that repairs these boards and the cost was $500. CoreCentric Solutions, Inc. out of Illinois. They repaired my board in 2 weeks and I have my fridge up and running. I will NEVER buy a KitchenAid product again. What a scam!

We bought a new Kitchenaid refrigerator French door bottom freezer model # KFIS29BBWH03. The Fan noise is horrible. Sounds like an Ambulance coming down the road. Very unacceptable. We also have ice on the back of the unit inside the refrigerator part which the latest service man, whom we have had four come, said it was a problem with the indoor ice. It also causes the shelves to be wet all the time. The service man has ordered a new computer board for that issue but says the fan noise is normal even though we can hear it throughout the house. Just want to throw this refrigerator in the trash but it was very expensive and if they could fix the noise problem I would be happy. But the noise is driving me up the wall. Wont buy anything from Whirlpool, who owns Kitchenaid and Maytag, again.

The stove is only two years and old and when the self-cleaning cycle was run for the first time. The thermostat burned out mid-cycle and the unit shut down and the door was locked. The repair cost $213.45. Based on what I have seen online, this is a common problem with KitchenAid stoves. Since it was no longer under warranty, they wouldnt cover the cost. This appliance should be recalled!

We purchased our Kitchenaid Refrigerator, model # KFIS29BB with great excitement in January 2014. We had done our homework, looked at many fridges and were confident in our choice, having owned wonderful Kitchenaid appliances before. Right away I noticed that it seemed to run a lot, and seemed louder than would be right. Ironically we had also purchased a Kitchenaid Dishwasher which is among the quietest in the industry. By August, the icemaker stopped working. It was under warranty, so the repair team came out. This required two visits, one to diagnose and one to actually repair. On repair day, it took two men four hours. They removed every shelf and bin and replaced the compressor and the evaporator. The repairman confided that he had fixed quite a lot of this particular model. Within two weeks, the ice maker quit again. And this time a loud annoying buzz from the motor began. Another two call repair. The second repair did not require as much time and effort as the first. But within 2 weeks the second repair failed, and the loud buzz was back. The fridge seemed to run constantly, but the temp in the freezer was about 18 degrees, and the fridge, 45. And the buzzing was crazy making incessant. At this point the store agreed to exchange it and we did not purchase another kitchenaid. Im hoping to save someone else the level of aggravation this purchase caused. On a brighter note, the kitchenaid architect series dishwasher rocks!

I purchased KitchenAid Dishwasher 2 drawer style. Its very expensive. Salesman toted as top of the line. First, a plastic part dropped of the inside. Repair man said poor planning. Leaks started. Repair man said dishes must not be too tall. So I checked this with every fill. Leaks keep on. Next, repair man said dont open the drawer during the cycle. It is a flaw in the design. So I started dishes at night and empty next morning. Leaks continue. The bottom drawer is corroded and rust seeping down, floor always wet. I was concerned about mold. KitchenAid said they have no complaints yet I looked on the internet and I find all sorts of complaints.

We purchased a new wall oven from kitchenaid and it vibrates with a great deal of noise when baking. We called in the issue to Kitchen Aid and they set out a service company to fix it. They first replaced the cooling fan and the noise continued. They then came out and replaced the convection fan and the noise continued. They came out again and tightened all screws and sheet metal. They now want to replace all of the racks but it still vibrated without the racks. Still an issue so their the last response is to send another service company out to get a second opinion. This is getting crazy and a major inconvenience. Just refund my money! How do you spell LEMON or is it a poor design.

Leaking dishwasher - Floor was wrecked by a poor drain set up hose clamp which cut into the plastic drain hose loop on the side and due to the fiberglass insulation it looked like a bad gasket. After removing unit found the leak was the steel clamp cut the hose, they need a rubber hose to run the plastic hose through. Hope no one has this happen. It is a mess.

If you are sensitive to high pitched hum, I would recommend you do not purchase model KRFF507HPS02. This is the lower freezer 27 cubic foot KitchenAid. It’s considered normal, so once you spend over three thousand dollars for it, you are stuck.

Model #: KUDS35FXSS3. Purchase Date: 11/26/2011. In the second year of having this dishwasher the motor seized. Also the rack adjusters had to be replaced three times. (This problem is well documented on numerous Internet sites.) On Sunday, August 16, 2015, the dishwasher was approximately one half way through a normal cycle. A very loud buzz was heard and this lasted for a few seconds. Then a pop sound was heard. Upon investigation, the black smoke was pouring out the front of the dishwasher at the top. A very strong electrical burning smell was also present. The electric breaker for the dishwasher was tripped. When the dishwasher was taken apart it was found that the electronic control board (motherboard) had shorted and melted the internal wiring. The dishwasher was deemed unrepairable.

Three months ago, our 15-year old fridge died. We headed to Lowes and selected a KitchenAid side-by-side/freezer drawer below (model KFIL27CXMS5). It looked very nice in the store and we selected it because we thought the brand had a good reputation. Three months later, rust spots appeared on the stainless steel doors. I called KitchenAid, only to be told they saw this as a cosmetic issue which was not covered. They did say they could send a repairman to look at it, but I would have to pay for the service call. I protested and spoke to the service manager. No help! I returned to the Lowes store and the appliance manager had Lowes file a formal complaint with KitchenAid. He said Lowes would stand behind me. Well see. For now, my advice is never buy a KitchenAid appliance.

We bought a Kitchen Aid refrigerator 2 1/2 yrs ago. It has frozen up twice. We called the company. They said that the machine had been redesigned because of this problem. They agreed to supply the new parts but we would have to pay for the labor. Their factory service representative is not a company but rather a scheduling service for independent technicians. We were quoted a very high price based on a take-it-or leave it basis. We paid, but this is a very unfair company policy given that the company knew that it had a problem. The customer should not have to pay for a companys mistakes.

I recently bought a KitchenAid oven (KGRS206XBL2). In the first 4 weeks, all the markings on the burner knobs were wiped off. I called KitchenAid who responded the warranty does not cover the knobs. After much discussion, their response was basically we dont care. Poor products and terrible customer service.

KFIS29BBMS - Refrigerator was purchased and installed in a brand new home/kitchen in Nov. 2013. In Feb. 2015 (after 15 months of normal use) the in-door ice maker stopped working. Troubleshooting did not fix the problem and we decided we could live without ice. In Apr. 2015 (after 17 months of normal use), food in the top drawer of the freezer was not fully frozen. This is a bigger problem. When looking online for solution suggestions, its become apparent that these failures are not unique to us; This model is a lemon. As visually appealing as this refrigerator is, do not waste your money. I am waiting (hoping) for the class action lawsuit mailer to arrive...

I would love to share my experience with my new KitchenAid refrigerator, however it appears at Whirlpool who makes KitchenAid refrigerators is not up to the task of manufacturing it and getting it shipped!!! How can one have faith in a company that cannot manage its supply chain? I ordered this refrigerator from a major appliance retailer on the East Coast, Karls appliance on the 5th of June 2020. Its delivery date has been postponed three times already with no firm commitment as to when the product will ship. I made the mistake of continually waiting thinking Ive invested this much time already I might as well wait for it to arrive. This turned out to be an ill-advised strategy. KitchenAid refrigerators are simply not shipping.Had I ordered a Bosch, or GE or any of a number of brands not manufactured by Whirlpool, I would have had my refrigerator for months. If you are prepared to put your trust in a company that cannot honor its commitment dates, then Whirlpool/KitchenAid maybe a viable option for you. For me however this incompetence in handling supply chain management is a deal-breaker! I will not likely ever purchase a Whirlpool/KitchenAid product again.

Im a Hurricane Sandy victim - most of my house wiped out. Rebuilt and purchased all new KitchenAid appliances in 2013. Within a few months, dishwasher had a leak (fixed) and rust spots and discoloring of door panel - poor quality steel. Customer Service says these are cosmetic and they are not responsible. Rust spots probably because we live near the water. ABSURD! ALSO - electronic panel on door failed - option lights not working, trying to get fixed.Refrigerator- Control panel failed- shows false high temps and warning lights - was replaced. Failed again. Trying to get panel replaced again. Quality Control needs to look at hundreds of complaints on the internet. Still have great stress from Hurricane Sandy - KitchenAid is causing more stress. Very unhappy - spoke with my contractor about dropping KitchenAid from their product line. What happens when the warranties expire? Will I have to pay for these future quality failures? Would not recommend your products.

We purchased the above-captioned refrigerator in February 2013. For many month after the purchase, we dealt with a bottom freezer door that would freeze shut and could not be opened without using tools. After four different repairs, the door was finally fixed. Just this month the freezer and ice-maker completely failed. Initially we were told it was a control board. Luckily, we had a second opinion (which we paid for) to find out what was really wrong. Both evaporators have to be replaced. The freezer has been out for two weeks and will not be fixed until the end of this week. The refrigerator is defective and should be replaced.

I purchased the KFIS29BBMS French Door Bottom Freezer refrigerator in 12/13. On November 1, 2014 the refrigerator quit cooling and the freezer quit. Of course, we lost food. The dealership brought us a loaner refrigerator because it took several weeks for the part to be delivered. It was repaired on Dec. 12, 2014. On Christmas Day 2014 while we were gone, it quit working again. Again we lost food. It was picked up to be repaired by the dealership on 12/26/14. The old loaner fridge was brought back and I havent seen my refrigerator since. I have called Whirlpool corporation and have been given the standard warranty speech that they will repair it. I have asked for a new refrigerator to replace mine since it was less than 1 year old and obviously defective. Supervisor Chris was not helpful and said I shouldnt have bought the refrigerator if I didnt like the warranty. So count me in if a class action suit is started. I suggest we now go to social media and tell the stories.

I had 2 different KitchenAid Dishwashers in 9 years. Neither lasted more than 5 years. One only lasted 4 -- AND I bought the 5 year warranty. However, it doesnt cover the PUMP which broke. What is the use!?! I am so frustrated. I was dismissed by their customer service, and just told sorry. Well, that is certainly not good enough. This is a rip-off. If you are ok with spending over $800 every four years, good for you, but I am not. I called repair people in my area and they said the minimum cost to repair is 400. They said that model was not good to begin with, but I researched and researched, and I trusted the name. But they dont stand behind their product to even have parts in their warranty. I have to buy a new dishwasher, and I looked here for recommendations. I hope this helps someone avoid a KitchenAid mistake.

The electric oven boards need to be replaced for the second time! After using the self-cleaning feature, the oven went out. The door remains locked and none of the push pad buttons work. The hot temperature fried the board, this is my second board in 2 years.

We have had a top-of-the-line KitchenAid dishwasher for over 5 years. This washer gets light use as we eat out a lot and only seasonal residents. The first problem was the failure of the door to stay closed. A repairman came out and we discovered that they use heavy string to attach the door and it broke with a $200 repair. About 6 months later, my wife was pulling out the dish rack and a plastic piece in the track came out. About 2 weeks later, the other sides plastic piece came out and now the entire rack falls down if you pull the rack out too far. Another $210 to fix. None of this should have happened if they used quality dependable parts.

We purchased our KitchenAid refrigerator in April 2015. This model has 2 French doors and a bottom freezer. We woke up to a wet floor this morning, with everything thawing in the freezer. We called KitchenAid and were told about their Goodwill Repair that covers appliances purchased between 12 and 18 months ago for a service charge of $94.95. Great we thought. Then were told they cant get anyone to our house for 5 days. Useless. We had the same problem 6 months ago, but assumed we had left the freezer door open. Not the case. I definitely would not recommend KitchenAid refrigerators to anyone, considering the issues weve had with the product itself, and the customer service.

I hate my noisy oven. Why is there no option to turn off that very very very annoying fan? I hate that whining sound so much, I just stopped baking altogether. Cant wait to replace my new KitchenAid range with a quieter brand. Its driving me crazy. Today I have to use it. It is NOT a pleasure.

Brackets keep breaking on the glass rack. Very unhappy with this. Currently can’t run dishwasher and only a year old. Other than that this has been a great dishwasher that we use every single day. I love the options. Not happy about broken brackets repeatedly.

I remodeled my kitchen, and purchased the Kitchen Aid Duel Fuel Range in March 2014. I used the oven for the first time to bake chicken on June 9, 2014, and the INSIDE GLASS TO OVEN DOOR SHATTERED!!! I called KitchenAid, they will pay to replace oven glass with same type of glass. Does this make sense?! I questioned it, and they said to speak to the repair company.

We wanted top of the line appliances to last through our retirement in our new home. We purchased KitchenAid. Our freezer stopped freezing and when we called for repair they said that even though a ten year warranty existed for major parts, it could not be repaired. We are disappointed at the results that we have received from KitchenAid for they wanted to send yet one more repairman, who would charge us an unreasonable amount and we would need to pay for repairs if they could be made. Retired persons need to believe that they can depend on purchases to last.

In April 2015 I purchased dishwasher, stove and refrigerator all KitchenAid thinking it was the best. Working condition everything is okay. A month ago I was cleaning the appliance when I saw rust under the stainless coating on the refrigerator. Stove and dishwasher are okay. I called the service, they came to see. They charged me $100 for coming. They said it would cost me $1600 to replace all three doors and there was no explanation why this problem occurred. I would like to know if it happen to someone other.

KitchenAid KDTM404KPS Bought this dishwasher for new Kitchen Reno. Very disappointed with it so far. While it appears to clean well, it is very noisy on the wash cycle, definitely not the 44 db they claim. The grids on the racks are far apart and if smaller items are placed they can fall right through. No grips on the racks that would normally hold these items in place. My biggest disappointment is the third rack. I would have preferred a full cutlery rack. This one does really not hold too much cutlery or cooking utensils. Also plastic items on the racks are not kept secure and I think fly around during the wash. I now wash these smaller items by hand! Have been trying to contact someone at Kitchenaid through CHAT on their website, and after a few minutes, before any one responds to me, I am disconnected. Would like to ask Kitchenaid if they have any grips I can install in the dishwasher to secure smaller, lighter items. I hope they get to read this review. I would have bought a BOSCH instead, like the previous one I had. Just loved the third rack on it and with a higher db of 50, it was a lot more quieter. It too held a 16 place setting, and more as the area where the cutlery basket sits could hold large serving dishes. I bought my items in a rush during Covid-19, and was anxious to get out of the dealership as soon as possible.

I never had a dirty dish come out of it; provided you used the jet dry. No matter what I threw at it, they came out clean and spotless. The controls were on the top edge of the door so hidden during use and programmed before closing the door. The dishwasher ran whisper quiet and had multiple cleaning cycles; including pot scrubber. It should also be noted that the heater in this unit heats everything to the point of sterilization. You can actually smell the clean when the dishes come out.This dishwasher had the adjustable top rack so cleaning large items in the bottom was very easing. It also had extra large capacity so it took a lot of dishes to fill it. Stainless steel, and hidden controls were very nice. The large, rounded, stainless door handle was the only protrusion from under the counter so it blended well into the cabinetry. Kitchenaid 24-inch Stainless Steel with Proscrub. It came with the standard warranty and I paid to extend it an additional 2 years. It also came with a nicely written owners manual which was clear and concise on the operations.

This dishwasher replaced an old Kenmore one, and the KitchenAid cleans so much better and is a lot quieter. I also like the styling with the sleek front and no huge buttons sticking up. Would highly recommend the Kitchenaid brand.

I have been purchasing KitchenAid thinking about high reputation of the company. I bought all my KitchenAid appliances (refrigerator, gas range, microwave, dishwasher) at PC Richards 15 months ago. We are the family of two adults, so you can imagine that we use this dishwasher twice a week at the most. However, after 15 months of such rare uses the dishwasher failed. I rinse off the dishes every time before running the cycle but for the past couple of weeks all the dishes are not clean at all after even running two cycles. I tried to resolve the issue by calling PC Richards but all they told me that the service technician will cost me $125 to evaluate the problem. Apparently I am stuck with the product failed to operate after a bit over a year. I am extremely upset that the company doesnt stand behind the product they produce and will never buy KitchenAid products again.

The handle on the freezer door keep loosening. I have had it fixed at my cost only to have it loosen again. Also the door jams are very difficult to keep clean. The surface between the doors is not smooth and therefore collects dirt easily.

Purchased four KitchenAid appliances three years ago for a complete kitchen remodel. Very disappointed. The exhaust fan on the microwave is extremely noisy. The handles on my fridge are always needing to be retightened. Happily the dishwasher is perfect. But my biggest complaint, if you slightly bump the knobs on the gas range (KSGB900ESS0) it lets out gas. You wont even know this until you start smelling it. So even cleaning it you have to be very aware to look at the knobs and make sure they are in the off position. This is a major safety issue. If I cant find a recall, Ill probably just throw it away and buy another brand. I bought all KitchenAid from its reputation/reviews but would not recommend to anyone...

I bought my KitchenAid dishwasher model KDTM354DSS5 from Best Buy on December 10th 2017. I noticed my dishes werent coming out clean and went on a trip to NY. When I got back my floor was covered in water. I called the repair center at Best Buy and they told me the warranty expired on the 10th of December 2018. What the heck - 9 days later and you cant cover it. They sent me to a call center and the lady sold me service plan for $286.00. I called the service provider and they told me I cant use it for 60 days and that they wont cover the repair since it happened prior. Do not buy KitchenAid which is Whirlpool in disguise. I spent over a $1000.00 for a dishwasher that didnt hold up for a year. It is the pump. A very costly repair.

My wife and I purchased KitchenAid appliances for our home thinking that these would be quality products and something that would last with the least problems. Also, we have received good service from their company reps. As with various KitchenAid models, there seems to be issues with the self-clean mode on the ovens. The first time we tried to use the self-clean mode, it locked up after about an hour and would not release nor would our oven operate. We called for service and we chose only the 1-year warranty so ours was out of warranty. It became a costly repair of about $300.00 to replace a burned-out thermostat.After repair, about a month later, we tried to clean it again and the same occurred. This time, I researched on the Internet for the schematics and I replaced the same thermostat for $50.00 myself. The stove did work and freed up but we still cannot use the self-clean mode. What is the sense of paying for quality products and paying for features you cannot use? KitchenAid says there is nothing they will do as no recall has been issued. Can this also become a danger to use in our home? Needless to say, we also have problems with our ice maker on our KitchenAid refrigerator which is also out of warranty. The problem here is the ice cubes get hung up in the maker and stops making ice as it is hung up. Who wants to check this every day?

I purchased all new appliances from Lowe’s along with a extended warranty. My stove around the burners started chipping paint: I called my warranty and they said it was cosmetic! I called KitchenAid and they did have someone come out that replaced the top. He said that the stovetop grate wasn’t tall enough for the stove and it would probably happen again, within no time it started chipping again! I called again but nothing has been done because they replaced it once. My very expensive black stainless stove looks like crap! Model KFGG500EBS2. We spent over 7000 dollars KitchenAid! Fix your stove grate!

My architect series built in fridge was purchased in 2008 along with my other same series appliances. On January 11, 2014 it stopped working. After several service calls the circuit board has been returned for a second time to be rebuilt. It is February 22 and I still am waiting for a repair. The expected wait time going forward is 3 more weeks! This refrigerator cost $6000!!! KitchenAid has dropped the ball big time and all of my friends and myself will never be customers again. It takes time to build a reputation.... This company has lost all credibility.

I am writing on behalf of my elderly mother. She purchased a KitchenAid dishwasher from Sears in July 2013 Model KUDL15SXWH5. After two years it leaked water all over the carpet and floor. The problem was the motor and clamp fell right out of the dishwasher. Sears said warranty is over. The repairs will be $300-$500. This is unsatisfactory. She should get a new machine or the repairs no charge from Sears and they should go after KitchenAid. Apparently there are a lot of unhappy customers and no way to contact KitchenAid!

I purchased refrigerator on 11/24/15 but due to salesman errors, I did not receive it until February 2, 2016. On July 26, 2016, I noticed the freezer door had ice on it and it had a popping noise in it. I called and serviceman came out and said he had to order new ice maker and replace the door because it had warped and he could not do anything about the popping noise. On October 3, 2016, the door and ice maker was replaced. On October 27, 2017, the door had ice on it again and noise was still there. I had a certified repairman come in and he said the freezer door on refrigerator is warped again. There has to be some reason for this to be continuing! I am not a HAPPY CUSTOMER.

We have had two kitchenaid ranges in the last two years. The first one burnt up twice on the self-clean cycle and was replaced by a range with a higher speed blower fan that is extremely loud and annoying. Kitchenaid replaced the fan twice and have come to a conclusion that this is normal. When I first contacted Kitchenaid, their comment was we have had no noisy fan complaints. Service techs they have replaced many. Kitchenaid have told us they no longer going to help us with the noisy fan as it is normal. We are now stuck with a $2200 range. We will never buy kitchenaid junk again.

This control panel went bad less than 24 months after we purchased the dishwasher. KitchenAid wanted almost $300 for the control panel PLUS a service call. We did without the unit for a few months and researched it on the Internet as we had time. After some clues & leads, we were able to obtain the correct part number and find a wholesale price for it. Although it tested our skills, we installed the panel ourselves and the unit returned to normal operation.We think that KITCHENAID intentionally creates sub-standard parts for assembly of its appliances for the purpose of selling service & parts. Our four year old unit has been serviced twice. An alarming fact that we are learning is that having paid high dollar for matching appliances and appliances which were toted as top of the line we only brought in units that carry this KITCHENAID name but in reality are Whirlpool & Maytag manufacture. Its all a game we think.An interesting side note: we bought this unit from SEARS & SEARS installed it. During the initial warranty of the unit, we smelled something burning and called SEARS. They came out and found that the wire nuts used to connect the washers electrical system to the black pigtail that plugs in the wall were at fault. The initial installers had rushed through the install and not connected them tightly enough. We were charged $130 for this service call. When I asked why the install event wasnt used to cover the issue, the SEARS service tech said that the installation was only warranted for 30 days. We have ceased doing all business with SEARS.

The problems started right after the 1-yr warranty expired. So first the top rack came off, the roller plastic part broke. Although the racks are supposed to be a 2-yr warranty item, only the rack itself, not the mounting parts are and therefore the roller part was not covered. Next, the Control Cycle lights for the 1-hour Energy saver wash cycle stayed on, dim when not chosen and bright if chosen. I called Customer Support and was not given any help except an offer to hire a technician starting at $180 to see what is wrong. I went online to see what was available, tried a few recommendations but nothing helped turn the light completely. Next came the detergent door latch not working. I ordered the part for $110 and it came with no installation instructions. I called customer service and nothing was available to help us install the replacement part. I managed to replace it and that works now, but now again, at only 1 yr and 7 months, the dishwasher now has additional lights that will not shut off completely and none of the wash cycles work. So I am without a dishwasher and just horrified to call them again. I wish we never got our KitchenAid Dishwasher.

Well, it started in October and finally, on April 1st (a coincidence?), I found out the part for my oven (replaced once before) was no longer manufactured and they could not find it. I had been promised on 6 separate occasions the part may be available (such fun having Christmas with no oven). It was a litany of no return calls to update the status of the part. The response: Were an incoming call center; we cant make outgoing calls. Hello?! - Its the 21st century.They did offer to pay for the part if I could find it on my own - of course; Ill do your job for you and on my time! As further compensation, they offered me 15% off the purchase of a new unit - once I supplied the invoice. Provincial taxes are 13% in Ontario - so big deal. I will grant you the stove is 10 years old and gently used, but is built-in obsolescence just the way it is? I feel terrible about sending a unit of this size to scrap when a dependable part was all that was required. I have gifted many friends and family KitchenAid products under the apparent fallacy theyre built to last. Never, ever again.

We purchased a KitchenAid range/oven, model # KGRS505XSS approximately 3 years ago. This is a gas unit, running on propane. Since we dont have supplied gas, in conjunction with the purchase, we had installed a propane tank, and supply line. Total cost, just over $3,000. Since purchase, we have had service for breakdowns 3 times, and I am currently taking time off from work for the fourth breakdown. The machine is out of warranty. My wife is meticulous with her equipment, and we purchased this based on other KitchenAid appliances purchased (albeit many years ago). UNEQUIVOCALLY, THIS IS THE WORST APPLIANCE PURCHASE I HAVE EVER MADE! We have repeatedly contacted the manufacturer to address the issues. The local appliance dealer, KLECKNER APPLIANCES, has REFUSED to help other than sending a paid tech. to address each breakdown. They refer us to the manufacturer. In my latest contact with them, they offered a PAID WARRANTY, TO THE TUNE OF $350. All aspects of this experience have been horrible. We host a number of family functions, and my wife is petrified that this appliance will break down Thanksgiving morning! From the appliance dealer to the customer service people at KitchenAid, not one individual has agreed that the breakdowns (complete, loss of use of one or more burner, now oven non working) that this should not happen, nor has anyone offered to address the situation, other than to send the tech. for what will probably not be less than $200. NOT CONSIDERING MY COST OF TIME...I STRONGLY URGE THOSE CONSIDERING THIS, OR EVEN OTHER KITCHENAID MODELS, TO LOOK ELSEWHERE. Had I known any of this would have occurred, I would simply have bought the Wolf or Jenn Air we considered. Absolute junk!!

Bought Kitchenaid Model #KUDE40FXSS5 in 2012. Within first year the top rack fell off the runners and had to be replaced. As that was under warranty Kitchenaid sent repair kit, but we had to install it. March 30, 2017 I started cycle. Within minutes water was pooling in front of the dishwasher. Turned off cycle. Drained water from dishwasher and called repairman. He knew immediately what the cause of leak was as he had seen it often. The ring that connects and tightens a water hose to the pump was not tight enough. The original ring could not be tightened as it was installed at the tightest possible connection allowed by that plastic ring. He replaced with a Bosch metal screw tightening ring. Called Kitchenaid and they refused to help with payment for repair. This machine cost $1200 new. This is inexcusable and I will never recommend this product.

We purchased a $1000 KitchenAid Dishwasher 2 years ago. From a local co. Info arrived about extended warranty for $109. This is not our first rodeo with appliances. We have had them since our first house in 1976. Four homes later in Fargo, ND we downsized. We have always upgraded appliances over the years. Not because they failed... we just wanted new ones at the time. This condo is brand new, built in 2013. This has been a nightmare. 45 days later and its still broken. 2 service calls from the assigned warranty repair service dealer, and Im still washing my dishes. Im 64 yo and this is a pain! Kids: if its an old appliance, keep it running with repairs. Dont buy new!

Our KitchenAid oven stopped working after we used the self-cleaning feature for the first time last month. When we tried to use the oven to bake again, the oven would not heat up. We purchased our KitchenAid wall oven, model KEBC147VSS00, serial No. XW5000833 in January of 2009. We called KitchenAid customer service concerning the problem with our built-in wall oven. KitchenAid offered to sell us a one year extended warranty on our oven for $300. That would be in addition to the charge we would pay to have the oven repaired this time, which we estimate to be over $200. They did not have an answer to our question, How has the faulty KitchenAid oven part or parts been improved so as to not malfunction again and cause our oven to be inoperable each time we use the self-cleaning feature? We do not want to have a repair done that may not really fix the problem. We called Consumer Reports. They recommended that we call the Consumer Product Safety Commission (CPSC). We will file a complaint with CPCS. In our opinion, this oven should be recalled by KitchenAid.

Kitchen Aid Refrigerator MOD # KSF26C6XYY04 Low quality - I bought this refrigerator from Sears as a slightly physically damaged product. That didnt bother me. What bothers me is that the cheap plastic draws inside the refrigerator side have all cracked and broken. When I called customer service in a right to work for less state they said that they would replace them, but that if it happened again it was a one time thing. Why I asked? They said the fronts of the drawers are cosmetic? Are you kidding me? You cannot open the drawer without the front on it. Can you open a cabinet without a handle, a front door without a door knob? I am incredibly disappointed with this company. We had a Kitchen Aid refrigerator we bought in 2000 and it was great. This is a $2000 sub par product. Stay away from companies like Kitchen Aid that build low quality products and then dont back up their own warranties. I will not buy from this manufacturer again.

I purchased a stainless steel side by side for about $1700.00 in July of 2013. Here are the issues with it and please keep in mind, two service calls were made to look at it, more on that later. The stainless steel started to show rust spots all over both doors. You cannot fill your glass with ice from the dispenser in the left door when the right door is open which is very annoying. The left door does not close all the way when you swing it shut. It looks closed and the open light goes off but it does not make a seal and you have to push it to shut all the way. It is extremely loud when it makes ice. The water filter replace sign came on after about 3 months and the filters are about $50 each and it beeps at you 3 times when you get water until you replace the filter which is very annoying.I called about 9 months before the warranty ran out and they sent some guy who was trained to tell me it was everything else in my kitchen that was wrong except the refrigerator. I called again about a month later because the rust was getting worse and the second guy that came out said the doors needed to be replaced and that he would order them. It has been about six months and still no doors and now it is out of warranty. DO NOT BUY A KITCHENAID!! And take a magnet when you go shopping for stainless steel because magnets stick to KitchenAids!

I’ve had the cooktop, oven, dishwasher, refrigerator, and microwave for three years. THREE YEARS!!! The refrigerator stopped cooling. The next day the freezer stopped freezing. We waited five weeks for the one and only repair company in our area, Guinco, to come out. Was told that a part, which was no longer under warranty $507, had malfunctioned. Waited another four weeks for the part to come in. When the part arrived they put it on and then discovered the condenser, which thankfully is under warranty, $1,000+, was no good. So now we’re having to wait another six weeks for the new condenser. Practically four months. That is totally absurd. Why they feel only one company in my state is authorized to work on these substandard appliances, I don’t know. Luckily we have an older refrigerator in the garage. My husband went out and bought a portable ice maker, also. I read on the website that Kitchenaid/Whirlpool products can last between 15-17 years. If that’s the case for the “few” products that do not last longer than three years, it should be an automatic replacement. That would be excellent customer service. Do not buy this product. Run, do not pass. Go as far away from this cheap as heck product. The product “looks” fabulous but it’s all a delusion. Again, RUN AWAY AS FAST AS YOU CAN FROM THIS CRAP PRODUCT.

Very, very quiet. Stainless steel interior. Does an excellent job of cleaning dishes. The only issue I have had is that a seal on the bottom of the door leaked when new and it had to be replaced under warranty. Now, a few years later, that seal began to leak again but I was able to clean and re-position it and it works fine now. They needed a better design for that seal.

We have had 5 service calls to try and fix the cooling in the refrigerator and the ice maker. This stainless steel side by side unit is barely a year old. Having this issue repaired has been such a headache. Whirlpool/KitchenAid has many hoops to jump through and documentation needed. A month later, this issue is still unresolved. I am about to purchase a new refrigerator and just consider this a loss. I will never purchase another KitchenAid appliance again.

I called KitchenAid and contacted the repair guy. He came and said he needed to get parts. Week passed. Meanwhile, our contractor had come and fitted the refrigerator with the custom panels to match our new cabinets. Then the repair guy came with 1 of 2 possible bad parts, opened the box and part was broken. I found out from him that the other part - the main circuit board - was made by some factory in Japan that was wiped out by the tsunami. KitchenAid has no replacement parts for this board. If it is bad, it has to be pulled and sent back to KitchenAid to be repaired. However, repair guy said, We should replace the control panel board first and see if that does the trick.I called again to KitchenAid and had the part shipped to our home to expedite the repair - another week passed before we could get the repair guy back (we live in the country) and he opened the box (part number of the box was right) and said the part that was sent to us was for a stove. That was today.We have now been over a month with nothing but a mini-refrigerator - KitchenAid has been unresponsive and uninterested in helping us. We have now contacted both the place we bought this turkey from and have agreed to wait until Monday for the sales person to contact KitchenAid and see if he can get a replacement (which we are pretty much boxed into, as we have a big investment in the custom cabinet arrangement).Im SO disappointed and frustrated.

Have a two month old microwave that’s broken down twice. Two months old, called KitchenAid multiple times for service. After the last break down we contacted KitchenAid again. We wanted a replacement their defective product. But that is not their KitchenAid’s policy. Their policy’s is to send a repair person out and try to fix their mistakes. That’s until it’s out of their “1” year warranty. “DO NOT BUY FROM THIS COMPANY”. Forgot to mention, KitchenAid has a very rude customer service department. You can hear them snickering at you when you’re on the phone trying to get help. -- Don, a certified multi KitchenAid appliance buyer. Never again.

My fridge is 8 years old and on extended warranty. The compressor blew and they tell me they do not have the part to fix it. They said they would give me a three hundred dollar discount on a new fridge. Unbelievable! The cost to fix it was going o be $400.00. Not my fault they do not have the part. I will fight this until I get a replacement. In the meantime it will be up to four days for the team to get back to me. Its summer, I do not have a fridge. Never buy this KitchenAid fridge (includes Whirlpool and Jenn-Air) product. I have had many issues since I purchased it.

KitchenAid refrigerator model #KRFF507ESS01 defrost problems - Since purchasing the refrigerator I have had to have it defrosted four times. Every three to four months the fridge gets warm and the coils, fan and other components in the fridge get completely covered in a block of ice. Two service calls were made while the fridge was under warranty. The technician that came replaced a thermostat, but also said that he didn’t feel it would fix the problem and that it would happen again. In fact, it has happened twice since. KitchenAid refuses to do anything about this. My background is in engineering and product development and I must say that the design of this fridge is suspect. The use of a very low quality fan, no defrosting heater and some very cheap packing Styrofoam as part of the air routing system is very suspect in my opinion. It does not appear to be properly engineered. We are also experiencing some cosmetic degradation at the front of the water / ice serving area. We called on this also and KitchenAid sent us a replacement piece, which has already started to degrade since it was replaced. We purchased this refrigerator along with a gas stove top, convection microwave, oven, dishwasher and trash compactor. This was almost $11,000 in products from KitchenAid. We are very unhappy with the refrigerator since it will likely require regular defrosting for the rest of its life. The fridge is out of warranty, but this problem happened while in warranty and is in your records. We would very much a response from KitchenAid that include either fixing the problem once and for all or a replacement of the refrigerator with one that has the problem solved. It is not acceptable to sell a product like this.

I had my oven in the medium setting to clean, but was not in the kitchen at the moment when we heard a very loud noise that sounded like an explosion. Immediately thereafter, shattered glass was falling out everywhere it could come out of. Very frightening moment. Called KichenAid in the morning and explained everything. They will send someone out tomorrow and assess the situation. We just moved into this place six weeks ago. The day we moved here, the freezer was leaking and formed a sheet of ice on the bottom drawer. Here I was offered to buy one year of warranty and paid $320.00 for it. All appliances are KiitchenAid and were installed in September 2011. They are like new. I, of course, have no warranty on these appliances and think this is absolutely crazy that after short time for such expensive appliances, these things happen. I will report on how this explosion will be taken care of tomorrow!

The brand new, top of the line KitchenAid dishwasher I recently purchased leaked the second time I used it and ruined my hardwood floor. It has been a nightmare dealing with Sears, where it was purchased, their insurance company, and KitchenAid. I have been waiting six weeks so far for KitchenAid to respond to the insurance company. That is a long time to be without a dishwasher! KitchenAid customer service has been useless. All I can say is I will never purchase any otherKitchenAid or Whirlpool product. I guess customer satisfaction is no longer important. I wish I had purchased another Maytag!

I purchased a KitchenAid refrigerator just over 1 year ago and have been having issues with the ice maker since about month 10. I just dont understand how consumers are left holding the bad end of the stick with products that are sub-par when we purchase in good faith and even purchase extended warranties. I was asked when I called for service of the same issue for the second time in about a month, if I had called the manufacturer to inquire about the issue. I quickly responded that this is the very reason that I purchased a 3-year extended warranty and that I consider this to be her/the companys job to investigate and find out and not mine. I suggest before anyone purchases a major appliance to do a considerable amount of research to find out the good, the bad, and the ugly about the product. Otherwise, you will spend a lot of time being frustrated.

Bought this range 3 1/2 years ago and it worked fine until last Friday when it exploded in my face, burning my forearm. Shards of the glass top hit me in the face drawing blood. Fortunately, nothing in the kitchen caught fire and I didnt lose an eye. After two phone calls and more than an hour on the phone with two KitchenAid representatives, they declined to have a repair person come out to evaluate the damage and make a determination of whether it should be replaced or not. After I called around to find someone who could replace the product at our own expense, we found out that KitchenAid does not pay service people for warranty work so nobody in our area would come out to see it unless we paid them ourselves--which we are now going to do.From close examination of the damage, our best guess is there was an internal gas leak within the unit that ignited by the burners ignition spark as I began to prepare a meal, causing an explosion that burned my arm and shattered the glass top, sending shards of glass more than 30 feet. Please keep your family safe! Do not purchase this dangerous product. And, consider avoiding all KitchenAid products if you want them to deal fairly with you. We will take our business elsewhere.

I have a brand new Kitchen Aid Conversion Oven/Microwave combo. The way the microwave is designed, you open the door down, like an oven, toward you. Thus, my child opened the microwave, took out some warmed milk, and spilled it on the door as he was getting it out. Some of the milk seeped in between the glass of the door. Apparently, there is no way to clean it! It looks terrible!I called KitchenAid customer service and they told me this a cosmetic issue but a repairman could come and take the door apart for $129 to clean it! Clearly, this is a design flaw! Spills happen all the time with food preparation. The owner should be able to clean it themselves!!! There are no warnings about this in the instruction booklet. How is the consumer supposed to know they cant fully clean the appliance? Why isnt the glass sealed? I want the public to know about the design flaw in the appliance.

I purchased a five-door KitchenAid refrigerator model number KRMF706ESSOO that was delivered 9/23/16. The refrigerators top right-hand door had rust on it & the ice maker did not worked at delivery nor the day after. The ice maker has been replaced 4 times and the water valve 3 times. Today is December 22nd 2016 and after seven attempts of the service techs that Whirlpool sent to make the repairs so that we can have ice we still have no ice. Because the water has always leaking out of the Chute of the ice makers, that they keep replacing and the water valves that they keep replacing wont seal at all where the two grommets are located the water continually leaks out around the grommets and tubes that supply water for drinking and ice for the ice maker. I have to keep towels inside my refrigerator to collect to the water that comes through the vent holes and drips on the shelves inside the refrigerator or choose to turn the water off completely to the refrigerator. Therefore not being able to have filtered water (because of the seriousness of the defects we turned the water off today to the refrigerator). The repairman had to replace the electronic control board on the drawer that has the temperature selection for your meats, cheese, etcetera because the water linkage shorted out the control panel. The water leakage at the top is so heavy that the 4 light panels were fill with water. Today when the technician took the panel off, it took three full-size bath towels to clean up the water mess. My husband and I are exhausted worrying about the refrigerator electrically shorting out.We feel like KitchenAid company is guilty of neglect & have a defective product and unsatisfactory service technicians that they have certified and require you to use. The tech today a new company that repairs refrigerators (not the company that KitchenAid originally schedule the repairs & said that we had to use) told us that there is a manufacturer defect & theres a aftermarket kit that has to be put on this model refrigerator in order for the ice maker to work and make ice and prevent the water from leaking out of the front of the ice maker. First of all they have to put a defrost element on our ice maker!!! Can you believe that? When the tech took the back of the refrigerator off there was solid wall of ice so now we have to have a defroster on the icemaker. Next the temperature has to be below 37 degrees in order for the ice maker to work; therefore, and aftermarket installation add-on kit to keep the cold air inside the refrigerator compartment has to be ordered and installed. The repair technician showed us at the back of the refrigerator where the cold air is leaking out at the back of the refrigerator that we never noticed before or would have considered a manufacture defect and design flaw; we were just dumbfounded at the amount of air leakage out of the refrigerator compartment to the outside of the refrigerator. There should be a class action suit against this FOR PROFIT (in my personal opinion only) driven company that would put their customers /consumers through this. Greed is rampant. Weve spoken with the supervisor at KitchenAid (after not getting any satisfaction from the call center customer complaint center).We were told that KitchenAid makes NO lemons NOR defective products. KitchenAid MAY be in complete denial or must have a phone script that they are required to read from. They voice record every conversation for their benefit. To collect all the facts and then deliver the same tired phrases Were not going to do anything other than to replace parts. The food that I have lost theyre not replacing. The seven or eight days of missed work (that I didnt get paid for) too bad theres no compensation. The time Ive spent complaining taking pictures and documenting the neglect and defects and telling them has been in vain because they keep saying your only option is for us to keep sending repairmen and replacing parts; were sorry youre having a problem.Well if youre sorry make a decent product that people do not have to go through hell after theyve spent a fortune purchasing their brand refrigerator. My money is now in KitchenAid pocket and they refused to replace my lemon refrigerator nor give me customer satisfaction thus far. I will have to keep taking off work and work with repairmen unless I resort to hire an attorney to save myself time and aggravation. Ive asked them to give me a new refrigerator and they wont do it.

KitchenAid should change the name to KitchenJunk!!!! I paid $1800 for a KitchenAid fridge in 2007, over the following 8 years it cost me nearly $3000 in REPAIRS! Not sure who is more stupid, me or KitchenJunk.

Until now, Kitchenaid has been our choice in kitchen appliances. Two weeks ago, our Kitchenaid flooded our kitchen and four rooms in our basement. Obviously the Overflow protection float which was not impeded in any way, didnt work. Now the kitchen hardwood floor is being ripped out and replaced. Walls and ceilings have been repaired downstairs. Even the electrical system between the walls was damaged and had to be fixed. I called and spoke to a customer service representative and just wanted some answers. It is very apparent Kitchenaid doesnt care. I am so disappointed in this company and will never purchase from them again. The most expensive dishwasher.... Thousands of dollars for repairs!

In mid February I wrote a complaint about all the problems I had with my # kfis29 French door fridge. I contacted whirlpool who makes the unit and told them that when I call kitchen aid they wouldn`t do nothing for me! After a week the place that sold the unit to me who had nothing to do with the problem also called whirlpool and told them the story. Guess what? He told me to come in and pick out a new fridge of equal value and that whirlpool corp. was giving me a full refund. So the store rep, told me that he had very little problems with GE and that if he did GE backed him 100% so I bought a GE French door, super quiet and they also threw in a 5-year extended warranty! PS DON`T GIVE UP! KEEP CALLING UNTIL THEY SATISFY YOU. WE PAID A LOT OF MONEY FOR THESE AND JUST WANT WHAT WE PAY FOR! THE STORE I USED WAS RICHMOND APPLIANCE, STATEN ISLAND NEW YORK! THEY’RE THE BEST FAMILY BUSINESS around.

Bought a brand new Kitchenaid dishwasher from local Home Depot store. It was rated five out of five very expensive took the salesperson at Home Depot. After first wash realized not drying dishes and was leaking soap from bottom of door. Serviceman ordered four parts. A week later while we were waiting for part as we were using it stopped and showed two errors and water inside the unit. They said it was pump and part was not available though manufacturer. I requested from Kitchenaid for replacement. They said the warranty is only good for repair not replacing it. So now after eight weeks w/o dishwasher we have to wait for another three to four.

We bought KitchenAid model KUDS301XBL thinking that it was better than Bosch, Kenmore & all the rest since many people recommend it. Paid almost 1000 for a piece of garbage. Good thing we took the extended warranty as not even 3 years & the motherboard is busted. Guy came in, said it worked after 3 days of no electricity. Waiting for the missing part & again not working as the motherboard unglues due to the handle being at the same place. DO NOT BUY KITCHENAID, THE ONLY GOOD DISHWASHER IS MIELE.

We bought a stainless steel, built-in KitchenAid dishwasher about two years ago when we were renovating our kitchen. It has been a huge disappointment ever since. It doesnt actually clean the dishes, no matter what setting we have it on. It leaves bits of food and random stuff on everything. It smells like rotten eggs when it runs. Plus, it runs for hours and hours - why? It does not effectively dry the dishes. We have had it serviced at least three times with no real improvement. Really, at this point, it is just a glorified dishrack and we end up washing almost everything by hand. Cost over $500 and is worse than the $200 dishwasher we had before. Dont buy, unless you just secretly want a fancy, stylish dishrack.

We bought our KUDS301XWH6 dishwasher in the spring of 2012, and we have had nothing but trouble. Two wheels on the top rack have broken off, and the control panel only works when it wants to. Even flipping the switch on the circuit breaker doesnt work most of the time. Like others, we bought this *more expensive* machine because we wanted to buy an American-made product, and because we grew up with KitchenAid dishwashers that lasted, problem-free, for decades. KitchenAid is coasting on the reputation earned many years ago, but their reputation will change as more people learn of their current line of shoddy, overpriced products. We will never buy a KitchenAid product again.

My parents purchased a KitchenAid refrigerator model number KRFF507ESS01 six months ago. In that time the ice maker has never worked correctly and it has been broken twice, causing them to throw all their food away. The first repair took 10 days. They are now waiting on the second repair and it has been 8 days and they cannot get anyone out here for another 9 days. They purchased a top of the line stove, microwave, and mixer at the same time. They spent a lot of money and the customer service is terrible. They have had to buy coolers and countless bags of ice to keep food in the house. I asked the customer service rep what they needed to do to have a new unit sent out. I was told, Nothing, your parents signed the extended warranty which states repair, it doesnt say replacement. Im sorry, but where on that warranty did it say that you were selling them a piece of crap? Very disappointed.

KitchenAid refrigerator model #KSCS25INSS01 failed, quit and died - This refrigerator quit working after only 5.6 years. It was the main control board. The fact that I lost some food wasnt the real issue for me. It was the response I received: We are very sorry, the control board is no longer available. The vendor that manufactures the part is no longer available, with no new supplier to manufacture the part at this time. Since we are also consumers, we understand your frustration. My only option is to send the part out and have it repaired.No response to my question about warranty and no to a new refrigerator. My issue is if KitchenAid cannot get parts, then they shouldnt be in the appliance business. So much for the warranty, its not worth the paper its written on. I only wish I would have read all of these other complaints prior to buying their products. Did this happen after Whirlpool bought them out or has it always been this bad? I have never had a problem with refrigerator, even the old secondhand ones always work. Any suggestions how to proceed? It looks to me like my experience doesnt even rate as a horror story compared to what I have read on this site.

KitchenAid Diswasher Model #KUDS35FX5S5- We purchased our dishwasher in 2013 and at the time purchased an extended warranty. Since the purchase we have replaced the top rack rollers 3 times. The on/off controls on the top of door shorted out -- had to have service on that. On top of all this I have to pre-wash my dishes in order for them to get clean. I want my Maytag back!

I moved into a house with a KitchenAid 42 built-in side-by-side refrigerator. In Sept. 2013, the ice maker stopped working. A reputable repair company told me the cause was one circuit board. They determined the board was no longer made by KitchenAid, and if a third party board repair company couldnt fix it, the fridge couldnt be fixed. A complete fridge replacement would be about $7,000! The good news: I then uncovered an extended warranty bought by the prior owner. The fridge was purchased Jan 2009, and extended warranty ending Jan 2014. Mercifully, the warranty company transferred the warranty to me, with 3 months left before expiring. The prior owner bought the fridge and warranty from a high touch, full price appliance store. Turned out the people who do the warranty companys repair are the people at this appliance store who told the same story as the earlier repair company. They sent the offending board to a board repair company and meanwhile supplied a loaner fridge as without that circuit board not only did ice maker not work, the entire fridge didnt work. Board repair company returned it a few weeks later, saying it was unrepairable. Now the warranty company had to replace the refrigerator, so they are actually the big losers, not me.Everyone involved tells me its not unusual for a 4-year-old $7,000 refrigerator to fail and be unrepairable after 4.75 years, regardless of the brand, apparently because appliance manufacturers havent placed importance on reliability of electronics. The problem is not specific to KitchenAid. In selecting the replacement fridge, I discovered that parent company Whirlpool owns, among others, KitchenAid, Jenn-Air, Maytag and Amana. In the store, these brands are obviously the same fridge with minor differences in door and shelf decor. My conclusions after all this: 1) There should be some law requiring Whirlpool (and its several brands) to make it possible to buy parts, including electronics, for at least 10 years, for a $7,000 fridge. Today, Whirlpool stops making some board replacements 4.75 years after manufacturing the unit. Meantime, theres some opportunity here for entrepreneurs who can figure out how to acquire and stock working boards for whatever Whirlpool and its brands are manufacturing now. 2) $7,000 Built-ins are a particular ripoff: for about $2,000 one can buy an almost-as-large free standing counter-depth fridge. A few years from now, it would be lot less painful to lose $2,000 compared to spending $7,000 on a replacement. 3) Ive never bought extended warranties in the past, but an extended warranty saved me. For expensive kitchen appliances with significant electronics, I now buy extended warranties.4) Full-price full-service family-owned appliance stores (where they exist) offer more value than I ever appreciated. They held my hand through the whole process, I always had a working fridge, and they helped get an excellent settlement from the warranty company that they recommended when the fridge was purchased.

Purchased the KitchenAid KUDS35FXBL3FXBL3 dishwasher for approx $1000. In less than 2 years time, I have had the upper rack rollers break numerous times, and have replaced 4 sets at this point. On one occasion, the small plastic roller part that tends to break ended up falling into the drain system of the dishwasher and jammed the mechanism, causing it to immediately shut down. To date, all but one set of rack roller parts have been replaced under warranty, and the problem with the jammed motor/pump was also fixed under warranty. HOWEVER - the repeated breaking of the rack rollers in an ongoing and unacceptable problem. Despite the evidence, KitchenAid customer service claims there is no known issue with these parts. I offered to send them a link to this site, which details numerous complaints for this very issue, but they declined. AVOID PURCHASING SIMILAR KITCHENAID DISHWASHER MODELS.

I purchased two of the same KitchenAid Dishwashers (KDTE204) in September of 2015. The first one began leaking in March 2019 and was repaired by the repair company that KitchenAid referred me to. This $405 repair bill. In November 2019, the second dishwasher began leaking. In between the time I placed the service call for the second dishwasher and the repair man coming, the first dishwasher began leaking again. When the repair man came out, he indicated that the repair would be $435 for each dishwasher. The price of repairing the first dishwasher twice would be $840 and the price of repairing the second is $405.When I called customer service at KitchenAid they said we cannot control when a product fails and offered me $185 toward parts for repairing the first dishwasher again. I spent an hour on the phone and spoke with three different customer service people. None of whom seemed to think a dishwasher should last longer than a year. So if you plan to throw out your dishwasher every few years, then by all means get a KitchenAid but if you want one that will last, you should definitely look elsewhere.

Bought a French Door KitchenAid fridge 6 years ago for $3500. Consumer Reports BEST BUY HA HA! Have had NOTHING but problems. So the electronic panel on the front went out yesterday and the unit totally shut down. Repairman came out and guess what... THEY DONT MAKE THE PART ANYMORE! REALLY. How can you not continue to make a major part for an appliance that you made and sold only 6 years ago. So now it is totally useless. DO NOT BUY KITCHENAID APPLIANCES! I hope this company goes the way of Sears.

I bought KitchenAid refrigerator, dishwasher, and range 2009. About two months ago, the ice maker would not dump ice into container. I had the ice maker serviced with 2 circuit boards on three occasions, still no ice. I had the ice maker replaced last week. It dumped two trays of ice in the next three hours. None since. Called factory service, and was told it MIGHT be the motherboard, at a cost in excess of $200 more. I have already spent in excess of $600 in repairs. My extended family of more than 100 people will NEVER purchase another KitchenAid appliance again.

Model KDTE104ESS - purchased 13 months ago; 3rd dishwasher we had - others changed with kitchen upgrades, never had a failure such as this. Previous dishwashers were Kenmore, Frigidaire; latter was a very basic model; in same residence 32+ yrs, kids (3) no longer part of current household. Dishwasher used 6-7 times per week in household of 2, with my wife cooking 5-6 days a week; moderate use, rarely use heavy-duty clean cycle with present dishwasher. This model has a 2-stage filter (fine, coarse), with recommended cleaning varying from once/2 months to yearly. We did not clean it since new, since we scrape dishes, do minimal pre-wash or none - our usual practice for 32 yrs in present house, 6-8 yrs in prior house.When dishwasher quit draining, checked filters, small amount of residue (1/2 tsp or less), no significant coarse grit seen. Noted no discharge from DW via exhaust tube with 3 successive cycles. I watched running empty DW. Had purchased an extended warranty for a year (3 appliances, range, fridge & DW), all purchased together, all KitchenAid, 13 mos ago with complete kitchen remodeling after 22 yrs since last remodeling.Repairman (under warranty) checked machine, found exhaust pump clogged with debris, failed; emptied some particulate matter from exhaust tube into a bucket, looked like congealed fat, a few parsley & other leafy matter. No hard grit seen. He did say that matter had been pulled past the filters (couldnt say why other than pump has a suction like a vacuum), though neither filter was even moderately clogged.KitchenAid approved a $300 plus sum for pump replacement; their consumer services could not answer my query as to how so much debris got past the filters to cause pump failure within 13 mos. This model does not have a grinder as in next higher model, but again, there was not much particulate debris I could see; pump was not yet removed, so will wait to see what it looks like.In summary, very disappointed with this early pump failure, with way less usage than in prior dishwashers that functioned well for a family of 5 for 10 yrs, and 22 yrs respectively. Believe Kenmore is made by Whirlpool, the parent company of KitchenAid, so the design, though older, is I feel similar. Modern DW detergents (we use the satchets, not powder or liquid) recommend NOT scraping too much food residue off dishes, to allow triggering of enzymatic action for cleaning dishes. We rarely see residue, occasional baked on material such as egg yolk, which we now clean off; no pots go in DW, rare baking dishes, which we scrub off in the sink. So we dont feel this DW was overworked.Writing this while searching for others with similar pump failures, trying to understand why two levels of filters failed to protect a pump that obviously is rather delicate, hence recommendation by KitchenAid Consumer Services now that every month we run an empty cleaning cycle with an Affresh tablet to clear the system. BTW, weve never seen hard-water residue inside any of our dishwashers; the prior two did not have stainless steel interiors, never required special interior cleaning with bicarbonate etc., for any build-up; we get city water, pipe-bourne, just flushed out my gas water heater after 4-5 yrs, saw a small amount of milky flow at beginning of drainage, then clear; I have a water filter at my house cold-water intake; the water (filtered) in the fridge is always clear, no problems with ice-makers over 32+ yrs, no hard-water cum anywhere.KitchenAid has no answer for us other than the Affresh cleaning cycle; we use a comparable DW detergent to the recommended Cascade, not Cascade Platinum as recommended; anybody with a similar problem, either with KitchenAid dishwashers or any Whirlpool family dishwashers (include the high-end Jenn-Air brand now)? Am feeling very disappointed with this choice right now, will expect another pump failure in 1-2 yrs, if so will look for remedy from KitchenAid, or else...!Can scan receipt of purchase from Lowes store locally if required. I have no repair order number, as requested below. Do have extended warranty # if required. We had Sears brand appliances in our old house (8 years), still have Sears (Kenmore) washer and dryer, 3 sets over 43 yrs of married life, 2nd set in this house, first set lasted 24 years, top-loaders, replaced when laundry room was remodeled, now with HE front loaders that are currently 8+ years old. Some repairs were needed, recall replacing motor of current washer when motor-bearing became noisy.

Our KitchenAid refrigerator (Refrigerator model KRSF505ESS) did not perform in less than a years time. It was still under warranty, but the customer service experience with the Whirpool Corp. has been terrible. Hours on the phone... Appointments made for service were canceled in the headquarters. Never checked with the repair people. It has been almost a week that I have been dealing with the problem... Never want to deal with this company again! The fridge still is not fixed!

We did a lot of research and talked to appliance salesmen before we purchased our Kitchenaid dishwasher two years ago. Everyone gave this make and model great reviews. When it worked, it was great. It had the extra arm in the bottom. 3rd rack. Then about three months ago it would not drain a lot of the time. We would find soapy water after the cycle. We called kitchen aid, looked on Youtube and tried to correct the problem. Had to press drain cycle to get rid of water and then we did rinse. Sometimes still water in bottom. We called our local repair man and he diagnosed it as being a defective drain pump. Called Kitchen aid. They will cover the part only if we use their repair service. So now I will have to pay them after paying my guy a diagnostic fee! THIS SHOULD NOT HAPPEN IN A TWO YEAR OLD Dishwasher. !! Repair guy said all new appliance are not built to last. Next time I will get a minimum feature model. I noticed others have had similar problems. Wish I had seen these reviews before buying.

The fill valve did not shut off and the Kitchen Aid dishwasher (KUDS30IXBL) overflowed and flooded. I believe the problem is a design error. Probably a weak return spring that causes the valve to chatter when it tries to close. I could hear the water hammer in the pipes. The unit was locked in that hammer mode even when I pulled the power plug. I had to turn off the water supply to stop the cycle.I called for repair and tech came right out and replaced the fill valve. The unit worked well for about a week but problem returned yesterday. I turned down the supply line flow to see if that worked. I restricted the flow too much and unit did not fill properly. I turned the flow back up some and am monitoring. I am so sad to have to go through this with what USED TO BE such a fine appliance brand.

I have a 4 year old KitchenAid oven, electric, and after I ran the self clean cycle the oven will not heat at all. All of the lights and clockwork but I have no heat on any cycle, including broil. Is anyone else having this problem? It appears that the clean cycle must have burned up the heating elements.

We recently purchased a Kitchenaid stainless steel dishwasher from Lowes. It is the quietest dishwasher I have ever had but it stinks! I mean it SMELLS terrible a day after it has been run. Smells like stale garbage filled water. When I questioned KitchenAid about this I was told the dishwasher does not entirely drain as not to dry out the gaskets... Well, that is all well and good but the leftover water stinks. I leave the dishwasher open almost all the time, which is very inconvenient in my small kitchen, to try to get it to dry. I would never recommend this dishwasher to anyone because of this. I tried running the cleaning product (Affresh) thru it but that didnt work. After one additional use, it was back to the same smelly condition. VERY disappointed in the expensive dishwasher.

I bought all Kitchen Aid appliances in 2012. The dishwasher heat dry button has never lit up and the dishes have always come out still wet. I do not have a warranty and warranty. I was quoted $350 to repair the circuit board.... my dishwasher is a little over 1 year old.... I phone Kitchen Aid and they said no recall. When I look online I see the same complaints over and over about this dishwasher. Kitchen Aid needs to make this a recall and fix this lemon of a dishwasher!!! I WILL NEVER BUY KITCHEN AID AGAIN - THEY DONT CARE ABOUT THE CONSUMER.

I purchased six appliances when I upgraded my kitchen: refrigerator, range, microwave oven, trash compactor, and beverage center to the tune of $10,000. At this point, I would never recommend KitchenAid to anyone. The microwave broke and the part was never available. After months of arguing, I had to get a new one. The refrigerator’s thermostat went out and they did not make the part. I had to get a new refrigerator/freezer. Now, I ran the clean cycle on the oven and the oven overheated and locked up for the second time. The oven is now not operable and I will have to pay a service man to put in another new thermostat. My research shows over 400 complaints. These ovens are a poor design and the self-cleaning feature cannot be used. In addition, I have had to have the trash compactor repaired. The appliances are 36 months old. And when I call KitchenAid, they really dont care to resolve the issues. Very frustrating!

I bought this model (Kitchen Aid Oven KERS 205TSSO) a couple years ago. When they delivered it, draw on bottom was all dented in & scratched. They left it and said to call customer service. We called Lowes a few times. They told me to call Kitchen Aid. I called them half a dozen times. Few of them couldnt speak English. Kept telling her the problem. Big Joke. I checked to make sure they received my warranty. No answer. Now my stove wont come on and the oven wont come on. When I put the knobs on, no red light. We pulled it out and made sure it was clean. Knobs fell on and cant get on. Now we are stuck. Glad I didnt the cheap one as this one is a piece of junk. Dont know what to do. I figured the mixer is awesome. Not the appliances. My husband is disabled now and I am stuck with nothing to cook on. So disgusted. I will never buy another Kitchen Aid appliance again. They do nothing to help. I will make sure I tell everyone too. I am sorry I didnt hear about it before I bought this piece of junk.

I too purchased all KitchenAid for my new home. The double oven does not regular and overheats. The dishwasher does not clean well and never has, has had to be repaired already. Exhaust vent with microwave does not remove steam from cooking. Stove top has not been bad yet, knock on wood. Side by side Refrigerator what a joke. As other reviews stated the interior was not designed by anyone who works in a kitchen. I had the repair man out to fix my dishwasher and he noticed the frig was making strange noises. What nice guy to even mention it, he stated they were having problems with them, got the frig fixed for free. One year later, upper frig not working. Kitchenaid, Whirlpool, your product sucks. Come from small community but Big family, I am ashamed to state you are an American made company. Will never buy them again! Also fridge is a stainless steel exterior, did not know stainless steel could rust. Consumer beware!