I was cooking at the KitchenAid Architect II Slide In range on November 20, 2012, and had the oven set to turn on automatically. Just after it reached the temperature, I heard a hissing noise followed by a really bad smell. I moved back across the room. Then there were many loud bangs and pops, followed by large flames behind the range and black smoke. I quickly turned off the oven and cook top, and then the last explosion blew out all the lights on the range and the fire went out. We purchased the range 4-1/2 years ago and took the extended warranty through the appliance dealer - Queen City (QC). The model is the KESS908SPS, and we paid $1600. We purchased 5 kitchen appliances at that time. This is the second time we have had a wiring problem with the range. The last time, the stove stopped working, and they said the plug was not installed correctly to the stove. They fixed the plug. This time, QC sent out a repairman who is giving them an estimate of $500 to repair. Again, he says the plug was not installed correctly to the stove. We do not believe it to be repairable and are afraid of the range. I spent the night vomiting and ended up in the ER the next day from dehydration. I called Whirlpool to see what that smell came from to see what I had ingested. They gave me a case file number, but seemed more interested in whether or not we had the tip-over safety feature installed. QC is offering to give us the $500 toward a new range, but no offers to replace it even with the extended warranty. Were through with Whirlpool.

We have been dedicated KitchenAid fans for two decades. Two years ago, we renovated our kitchen and purchased brand new KitchenAid Stainless Steel Appliances. Within ONE year, the side-by-side refrigerators ice maker motor died. Through the warranty, a new motor was installed. Recently, the Freezer component that generates Freon died. KitchenAid Extended warranty was incompetent and arguable. Finally, after THREE weeks, our freezer was repaired. However, our refrigerator stopped working. KA Extended Warranty offered a repair man in 9-12 days. I cancelled the KA Extended Warranty contract, hired my own appliance doctor, and within 5 hours it was fixed (the previous tech did not plug-in the valve to the refrigerator!). Poor product and even poorer service through the extended warranty.

Bought KitchenAid stove about a year ago, model KSDB900ESS0 and Im 100% displeased with the AquaLift self-cleaning technology to clean the oven. Tried several times and the oven looks just as dirty after the cleaning cycles. I Cant even use chemical cleaners because I may damage the finish on the oven walls. My previous stoves were also KitchenAid and they were 100% efficient. Paid a lot for the last stove and I have to stop using the oven because I cant properly clean after each use! Im extremely frustrated!!! Any recommendations?

Nov Posted by Amna 11/28/21 7:55 PM. I bought a kitchen aid dishwasher 4 months ago. Its stopped working right after one month. I called customer support and warranty, they said that they dont have any availability until next month. We waited patiently and the services guy showed up finally after one month. He took a peek at the dishwasher for 3 minutes and claimed that the motor has stopped working. He said that he does not have an extra motor and he needs to order one. He claimed that the motor would arrive by next week and he could come and install it. It has been 2 months now and the guy never shows up! We are calling and calling the customer support and there is no response. After a long wait time the callDisconnects. I would never ever recommend kitchen products to anyone ever! They have the worst customer service and they have no empathy for their customers! I am disappointed because I overpaid for this kitchen aid dishwasher. The worst company ever people! Never ever waste your money on such cheap and low quality and of course useless products!

We used the Aqualift feature for the first time this weekend on our Kitchenaid oven. The oven really wasnt that dirty, but we wanted to get the glass door cleaner. The Aqualift process did nothing to clean the oven door. No matter how many times we ran the process. We ended up using a half of box of Brillo pads to get the oven door glass clean. This is not what we expected for the price of the range we paid from a kitchen specialty appliance dealer. This experience was unbelievable. The inside of the oven wasnt that much cleaner either. But the 2 cups of water were still sitting on the bottom of the oven like the manual stated. Note: We did not use the Brillo pads on the oven cavity as we did not want to scratch the finish. We have used the pads on other glass items without scratching the glass; therefore did the oven glass door only. It took about 2 hours of manual labor to get the glass cleaned. This will be the last Kitchenaid product we purchase as a result.

The KitchenAid range oven is a great item, the only issue that I have is that the temperature in the oven seems to be hotter than the set temperature. Other than that it fits well with my kitchen and provides a modern look.

I have a KHMS 2050SSS-2 microwave. It was purchased new in 2011. Very little use. In the middle of the night my smoke alarm went off. The kitchen was lit up like somebody was running a arc welder. The microwave was running even though no one was using it. I tried turning it off. I even opened the door but the thing keeper going. The glass plate was melting and a hole was burning through the bottom. The only way to turn it off was to unplug it. My wife dialed 911 because we really expected a house fire. Whirlpool was contacted. They sent out a repair team who said it was “not repairable. Since then I have contacted Whirlpool 3 times but there is zero response. I find that their could not care less attitude disturbing to say the least.

KitchenAid Fridge KBRC36FMS01 - Our freezer is not too old, but out of warranty. Have had broken gasket/seal. Replaced x 3. Have had two installers who seemed good, recommended by Whirlpool. Fit of seal a problem. Quality control seems BAD. Have talked to Whirlpool customer service, and supervisor, and told there is no fix. The freezer drawer and seal do not come as a unit. I am very frustrated since freezer is off-line in kitchen. We need some help. Maybe need to call the CEO!

I bought a KitchenAid dishwasher May 2013. HORRIBLE. Within weeks, problems showed up. Wine glasses exploded in top rack, their shards damaging the engine. Food sticks and dries on dishes, requiring hand washing of ALL items first. Plastic mixing bowls melt in top rack. And that top rack, so flimsy, falls off its track at will. When I complained to KA, they said it was my tough luck and, because they dont replace their faulty products, that I should shell out more money for extended service. I did that. And wow, what a nightmare thats become! Horrible and rude technicians come out, late and almost always accusatory: dont use right detergent, dont use right amount of detergent. Today, the guy summarized, Youre having trouble because you dont know how to use a dishwasher. Time to cut my losses and frustrations and look for a reliable appliance, NOT KITCHENAID.

The broiler element on my KitchenAid range (Model No. KGSS907) came on by itself and stayed on. I was in the living room, and the first I knew was the smell of burning. Not only did it come on, I couldnt turn it off, the control panel being non-functioning. To stop it, I had to pull the unit away from the wall and unplug it, nothing else worked. Now I am afraid to leave the range alone. This is a big problem since I travel a lot. I was recently away in Europe for a month. Can you imagine what could have happened if the stove came on during that month? Normal practice for any controls designer is to make sure that any failure goes to the off position, but that apparently that does not apply to KitchenAid. Does anyone know of a recall?

In June, 2009, I did a complete kitchen remodel and installed all-KitchenAid appliances, including a side-by-side refrigerator model KSCS25MVMS which cost almost $2,500. I purchased a five-year extended warranty on all the appliances which, unfortunately, has now expired. I recently noticed water damage to the base of the cabinet surrounding the refrigerator and to the hardwood floor. I had an appliance repairman out and he determined that the water leak was the result of a crack in the evaporator drip pan under the refrigerator. He said he would order a replacement pan. A couple of days later he called to inform me that this part was no longer available. He said he could attempt to repair it, with no guaranty that the repair would be successful, or I could buy a new refrigerator. I think it is outrageous that a $2,500 6-year old refrigerator (which is otherwise working fine) is now rendered unusable because of the failure of a cheap plastic part that KitchenAid has discontinued. It sounds like KitchenAid is discontinuing parts availability in order to force people to buy new products. Well, all I can say is, if I end up having to buy a new refrigerator, it will most definitely NOT be a KitchenAid!!!

I have owned the KitchenAid refrigerator since 2000 and have not had a day's worth of trouble with it. The refrigerator section is on top, and the freezer, with 2 pull-out shelves is on the bottom. Items stored in either section are easily accessible. The refrigerator has no water maker or any other fancy do-dad, but does have an ice maker located in the freezer. When it has to be replaced, I will definitely look for another KitchenAid refrigerator.

The oven bakes perfectly even though it takes a while for the oven to reach temperature. The top electric 5 units are wonderful. I love the 3 racks. One has a handle type opening in the front and extends all the way out. The electronic display is easy to read and convert to convection baking or broiling. I havent tried the steam bake option yet, perhaps today when I make cookies. Repair shop recommended not using the auto clean as it heats to 800 degrees. So hello baking soda.

Same thing. The upper sliding shelf broke and KitchenAid will not cover it under their warranty. The place we bought it managed to get KitchenAid parts to fix it for us. But we too will NEVER buy anything made by KitchenAid again. At this point there is nothing they can do to make us a happy customer again. $1,143.00 for a dishwasher that breaks for the second time in 18 months.

I came to this site to see what others are saying about KitchenAid... it just made me angrier but justified my feelings! I, too, purchased ALL KitchenAid appliances for my renovated kitchen. HUGE MISTAKE! The appliances are less than 2 years old. My refrigerator has been broken for literally 3 months today, after MANY calls to KitchenAid and then Whirlpool - their parent company - I have a repair company coming to replace the CONDENSER! A huge job that takes 5 hours.. that is what I was told. The first time they came, they misdiagnosed so I had to make another appointment. The second trip they told me I needed a part. I make the appointment and have to take the day off of work (they wont do warranty work on Saturdays-- they actually said that) so Im waiting for the 12-3 window of arrival. At 11:45 THAT day I get a call its the wrong part... KitchenAid and Whirlpool has been NO help! I cant even talk about the stove and oven!! It just shuts off in the middle of cooking!!!! But yet the gas keeps blasting! So while I think something is in the oven cooking, waiting for timer... it shut off! I am afraid to even use this oven!! Again, no help, no assistance from KitchenAid. The Rep tells me to reset my breaker when this happens... I have no choice BUT to do that but this is not normal! My stove should not just shut off! And the dishwasher??? Please... more of the same! I will never again buy any KitchenAid or Whirlpool product or any product under the Whirlpool company! Nothing but issues since the day they were installed!I heard great things about GE but I wanted KitchenAid... my HUGE mistake. If only I had the finances to get all new appliances!!

Ive had the stove for over 5 years and it still performs like brand new. I never have any trouble getting the electric starters to get a flame going like so many other brands Ive had in the past. Very easy to clean and cook with.

I purchased a suite of Kitchen Aid products in July 2011 from Art Handlers Appliance Center. Refrigerator, dishwasher, gas convection oven and range and microwave. They were installed in my new home. To date, the handle on my microwave didnt just come off, the plastic broke. It just doesnt heat food quickly and is the noisiest microwave ever.The range has knobs on the front and the writing on all the knobs came off within one month. Im currently on my third set of knobs and they now have no writing on them at all. Therefore if anyone else uses the range they have no idea what they are doing. Also, unless you lock the unit, if you lean over it to get something out of a cabinet, you can easily turn it on with your body without knowing it. Overall, this is a dangerous unit to own.

This top of the line KitchenAid refrigerator has not worked properly since Day 1. One problem after another. Whirlpool Corporation is a disgusting company to deal with. Told they will repair, but never allow a return. Every time we had a service technician come out, they would say something different from the previous technician. Whirlpool said they needed to pull the whole ceiling out, including wiring, to stick in a small foam pad to correct a problem issue with this model rather than replace this Lemon. They knew all the problems this French door model had but refused to fix them properly. Both refrigerator and freezer made me lose expensive medication and groceries more than once. They would not reimburse.

Purchased two KitchenAid (owned by Whirlpool) under-counter refrigerator/freezer drawer units for a remodel. Both had issues from day one. I called Whirlpool, and they scheduled their choice of tech to come look at the units. After the third tech visit the unit started leaking. After the 5th service call (they came out 7 times before it was fixed) for the leak I had to go out of town and while I was gone my buildings maintenance team entered my condo and found that the unit had been leaking again and ruined the wood flooring. I filed claim with Whirlpool. They promptly denied any wrong doing and blamed Panasonic for a faulty part. Because I did not keep the faulty part, how was I to know to keep the faulty part?? Panasonic is denying the claim saying, How can we prove it was their part that caused the damage! How about all the notes from the multiple tech visits to try and fix the POS I bought!? Also, how is it that Whirpool can push blame to Panasonic and not have to take ownership of the problem??? Its been over a year that I filed with them. Whirlpool wont answer or return any calls. Total BS. I will not buy any of their products again and I will let everyone I know about this issue!

Updated on 06/03/2020: In my last review from Sept 2018 I indicated that fridge was not repaired yet. In Oct 2018 the main circuit board was replaced for 2nd time. Fast forward to June 2020. Fridge is randomly shutting off all cooling and needs to be rebooted to work again. Service call indicated that main circuit board is faulty. Result is that fridge is going to the trash as Im not spending another dime on it. Following is what I have spent on this six year old fridge, which doesnt include a complete replacement of cooling system under warranty: 10/05/18-$570.65 09/12/18-$100.57 09/15/17-$303.97 08/31/17-$100.57 11/04/16-$404.2610/19/16-$100.57Original Review: Purchased 5 years ago. Constant problems including: 1/ Fridge not staying cold - year 1. Fan that pushes cold air to the fridge from freezer failed. 2/ Freezer not staying cold - year 2. Complete replacement of cooling system - under warranty. 3/ Constantly restarting - year 4. Fridge would shut down and restart many times per day. Sometimes it would show PO (Power Out) warning. Circuit boards replaced - not under warranty. 4/ Stopped making ice cubes - year 4. Replaced ice making unit - not under warranty. 5/ Constantly restarting - year 5. Not repaired yet. 6/ Flimsy shelving. Re-glued a number of internal drawers because they were falling apart. 7/ Noisy. Wasnt bad when originally purchased but after #2 and #4 repairs it got progressively worse and now sounds like a freight train running. I will never purchase another KitchenAid nor anything else by the manufacturer of KitchenAid.

Purchased new refrigerator Oct 2013. One year later it failed - not keeping food cool enough. Parts were replaced. One year later it failed again - same problem but different cause. This time it was a manufacturing defect which, according to the repairman, was well known but we had received no notice. Again, according to the repairman, there had been six updates to the control panel during that year but again, no notice from KitchenAid. Now, two months later, it has failed again. This time it is some sort of internal water leak which was undetected until it ruined about half my kitchen cabinets, the lower adjacent wall and several feet of living room wood floor. Fortunately I have both home insurance which will cover most of the house damage and an extended warranty on the refrigerator which will cover that repair but I am still out a substantial deductible which I intend to be reimbursed by KitchenAid. Further, under no circumstances would I recommend a KitchenAid appliance to anyone. This particular model is a POS and further, KitchenAid does not apparently care what happens to the appliance once it leaves their factory.

The brand new, top of the line KitchenAid dishwasher I recently purchased leaked the second time I used it and ruined my hardwood floor. It has been a nightmare dealing with Sears, where it was purchased, their insurance company, and KitchenAid. I have been waiting six weeks so far for KitchenAid to respond to the insurance company. That is a long time to be without a dishwasher! KitchenAid customer service has been useless. All I can say is I will never purchase any otherKitchenAid or Whirlpool product. I guess customer satisfaction is no longer important. I wish I had purchased another Maytag!

On September 30, 2014 we purchased a Kitchenaide 42 side by side refrigerator, Model # KSSC42QVS06, Serial #K43809168, Sales #5508519 from Pacific Sales in Escondido, CA. When it was delivered there was a dent on the right panel. We were desperate to have the appliance as our other refrigerator had stopped working and we had had several hundred dollars food loss. So, we were told that we would be able to have the door replaced within a reasonable time without a problem and an appointment was made to have a local repair and parts company evaluate the dent and order a replacement door panel. On October 3, 2014 the local repair and parts representative wrote up an order for a new right side door panel. It is now December 28, 2014 and the panel has yet to be replaced! I have contacted the local parts people and have called Whirlpool directly without success. There seems to be no definitive date of replacement available. How can you possibly operate in such a manner and expect repeat business? What has happened to you integrity? Please let me know when we can expect a replacement door panel as soon as possible.

Installed new 3 weeks ago. Convection microwave vents out the front. There is SO much hot air coming out, that the oven door handle is too hot to touch without a potholder, not to mention how hot it makes the kitchen with all that hot air!! It also shut off twice during the cooking process. Not sure if it overheated or what. Repair person replaced part that will hopefully fix the shutting off issue, but KitchenAid has no solution for the hot oven door handle. They have created a part that redirects the hot air coming out of the regular lower oven that makes the warming drawer handle too hot, but nothing for my situation. Very poor design!!

Ever since we have had it we have had problems with it turning on, but now it will not come on at all times - when it does it will run for just a few minutes. The top rack is also torn up. My old GE which my daughter is still using is still working and it is 12 years old. Is this dishwasher worth fixing? It is approx. 1 and 1/2 years old. KitchenAid ProScrub Serial #05302286. Thank You.

Very quiet and cleans dishes very well and dries them very well. It has stainless steel inside for quieter operation. The utensil rack is handy removable and and extra top rack is great for putting flat objects on. The top rack for cups and glasses is adjustable.

This is our second KitchenAid built in refrigerator and we have had nothing but trouble with the ice makers. They replace them and sometimes that doesnt even work. They always send the same service company and they are clueless.

This refrigerator fit perfectly into our built-in space, and is great looking and has all the latest features. The interior space of our side by side style fridge however, is a little cramped. Weve had excellent service and support on this brand.

After purchasing our KitchenAid French door refrigerator, a grinding noise started coming from the refrigerator within the first couple of months, and there were giant icicles (over 3 wide) hanging down from various parts of the freezer. I would break off the icicles and the next day there would be more. I shot several videos of the problems, and went down to show them to the salesperson where we purchased it. He said that he wasnt sure if they would go through the Kitchen Aid warranty, or the store warranty, but that he would take care if it, order a replacement refrigerator, and call me when it came in.Months passed, and we went into the Christmas season, then New Years, and I was too preoccupied to deal with it. The grinding noise went away, but the ice build-up became so great that it created two problems: On the one hand, it prevented the freezer drawer from closing because there was so much ice behind the drawers--it would break off and fall on the freezer floor, creating a blockage--this has incidentally resulted in our freezer defrosting countless times, and having to throw away endless amounts of food. When that happens, the system stops making ice as well, so theres that. Additionally, the refrigerator warms to about 45 degrees. This has happened more times than I can count, and we ultimately have to get on the ground and scrape all of the ice out with an ice-pick and yardstick. The other issue with the ice is that it prevented the freezer drawers from sliding, so when I pulled one of the drawers forward, the front panel literally pulled off in my hand. So now we have a drawer with no front, on a newish refrigerator. The ice maker makes a tub of ice, then because it must be melting slightly and refreezing, it all forms into one giant ice cube, so the ice dispenser never works either, and I have to chip all of the ice out with an ice-pick.When I had finally had enough, I went down and spoke with the same salesperson (by this time, over a year had passed), and he said that he didnt remember the conversation, and that there was nothing that they could do about it. We called the manager over, and he laughed saying that so much time had passed, of course they couldnt do anything. We have documented proof from the first 60 days (in the form of videos with dates) that this refrigerator is a $3,100 lemon. This refrigerator needs to be recalled.

Im on a mission to let everyone know how much KitchenAid sucks. They obviously have no quality control on their production. They have no ethics about making a quality product. About 8 years ago, we upgraded our kitchen and bought all new KitchenAid appliances. Since then, every appliance has had issues. Microwave (KHMS155LSS), weve had to replace the face plates (all of them) at least once because the cheap plastic latches broke. Dishwasher (KUDS01FLSS), the spring holding the door has broken twice so that the door flies open and bruises any body parts in the way. Hand mixer (Classic Plus 5), less than 1 year after purchasing, one of the beaters separated (has been fine since we replaced it though). Stand mixer (KSM9O), the cover over the motor doesnt stay close and easily pulls open if you touch it. Oven/Stove (Superba Range), the final straw, I was baking potatoes tonight and the oven shut off and locked shut with my potatoes inside. I cannot open the door. I tried all the things I saw on the internet and its still locked with my potatoes inside. Im going to replace it with a non-KitchenAid appliance ASAP!

Model #KRFF707ESS01 Seriel#K63621163 - In March of 2017 we remodeled our kitchen. We purchased KitchenAid appliances due to the new industrial type of handles. As soon as we hooked up the fridge the water/ice dispenser was not working. When you would press the ice water would come out. We placed a call to warranty, they came out and could not find the part - about 3 weeks later they show up and replace the front panel with an older style front panel as the part on my fridge was too new. Then around a month later, the fridge starts making a horrible noise, we call. A company by the name of GGSL Appliance Repair (in Orange County California) comes out, the guy was very rude and you could tell he did not want to be there. He tells us we need to order our own part. He stated if he ordered the part it would take up to three weeks to get it in. We do as asked and order the part, it arrived the next day. Once the part arrived we could get a hold of no one to install the part. They were ignoring all of our calls. (In the meantime KitchenAid is aware of this. We kept calling them as well.) Finally the part is put in place. Then within a couple weeks the fridge will not hold temperature, the fridge is sitting at 60 degrees. Anyone who knows anything about food handling knows that bacteria grows if a fridge runs anything over 39-40. I have to throw away tons of food and meat including my condiments. I call KitchenAid complain my $3000 brand new fridge has broken THREE times now and they tell me someone will come out the next day. The company they then hired called and said, No. I am sorry we cannot come until Monday (even though my fridge is at 60 degrees). That day I call KitchenAid/Whirlpool and get an email to a clevland_resources@whirlpool.com. I email him as well as show him all my notes and receipt for the purchase of the part that should have been covered under warranty that was on 09/06/17 and he has not responded. The fridge repair people were at my house today and still not fridge (have to order the part). I asked how long they said they do not know because they need approval from warranty to order the part. My fridge is obviously a lemon at 3K and they dont care to do anything about it. I am beyond frustrated and want to warn others about the products and services they offer. I would have never bought this product had I known the outcome. Poor products, poor customer service.

I wish I had read reviews here before we bought our stove! We have a 2003 KitchenAid (KGSC308LSSO) -- $1400 and change. It has fussy controls and hard to clean; Ive never liked the thing. The self-cleaner stopped working years ago; weve just lived without it. Then last week the stove was preheating to 350F, and the inner glass window spontaneously broke. My husband called it in; gave them the model number and all other information.Today I have to take a half day off of work. The usual response, well come between 1-5 PM routine; around 3 PM a repairman called to say he would be coming by to look at the stove, and put in an order for any needed parts. What the **? We need a window. Its going to cost me half a day of work, plus the cost of a service call, or two calls, to have some guy who sounded pretty incompetent on the phone tell me that we need a new window? No more KitchenAid in this house.

Purchased dishwasher and had it professionally installed 4/16/2013. 9/13/2015 unit stopped working. Called Home Warranty Company who sent out repairman and diagnosed problem as bad Electronic Control and Console Assembly. Repairman called back and advised that items were covered under second through fifth year warranty by manufacturer. Contacted KitchenAid 9/14/15 and appointment for their repairman was scheduled for 9/24/2015. At time KitchenAid was notified, I advised the parts that we were told were required.9/24/2015 KitchenAid repairman came and confirmed that electronic control was bad and needed replacement. He subsequent, 9/28/2015 returned and replaced electronic control and then confirmed that user interface was bad and needed replacement however, that was not covered under the warranty because, even though it is the electronic interface between the user and the electronic control, it was not considered an electronic control. My opinion is that seeing as it is a set of electronic pressure switches, connected to the electronic control by wires, it is an electronic control.9/28/15, I contacted KitchenAid and was curtly informed that it is not a covered part and that I could purchase it if I wanted. I am now back with the initial Home Warranty Company to determine if they will obtain and install the required part.

This dishwasher is amazingly quiet! A major change from the 30+ year old unit that it replaced. Cosmetically it is very sleek and pleasant in appearance. Holds more plates than my older one. Does a good job cleaning.

I purchased KUDC20CVSS dishwasher. After 9 months of service, it started making a horrendous noise. I had warranty service in several times and they could not determine the cause. Now, since its off warranty, and despite never fixing the issue while on warranty, KitchenAid wants me to still pay any labor. This tells me that there was purposeful delay to wait for the device to be off warranty.

I paid over 800 for this KitchenAid dishwasher - it was on sale and rated very high on Consumer Reports. I expected it to last longer than the 2 1/2 years I got out of it! It took me over a month to get someone out to look at it and they said it would be 350 for the part and another 200+ to put it in, he recommended we get a new dishwasher and not a KitchenAid. Very disappointed!

Control buttons are coming off my dishwasher after only 5 years. Each one that comes off, the cycle no longer works. Funny thing - my neighbor has the exact same one and hers is doing the exact same thing. Apparently, these expensive appliances are pieces of junk! I called the corporate office, and I could buy another 1-year warranty for $300+, or buy the buttons for $75 and the control panel for $75 and replace them myself. They said all complaints were documented, but if they are, why havent they noticed that there seems to be a trend? Pay attention, KitchenAid.

I brought a KitchenAid Dishwasher and a KitchenAid Refrigerator and both are THE WORST purchase I’ve ever made!! I’ve had problems within 30 days of my purchase. The dishwasher does not drain properly, parts were falling off, the top rack sprout continuously broke till the point of not being to use it anymore. My fridge kept building ice in the back of it, all the lights inside repeatedly die out, the ice maker makes ice intermittently. I could go on and on!! Please buyer beware! Buying KitchenAid is a complete waste of money!!

5 days after the expiration of a warranty repair on a malfunctioning probe, Flamingo Appliances in Miami refused to remedy the exact same problem that they charged $250 for. Kitchen Aid customer service was of no value and offered no suggestions other than to repeat the same repair with a different authorized repair co. I have a double convection oven that has had problems with debris behind glass, improper alignment of doors and hinges and terrible customer service. Stay away from KitchenAid, Whirlpool and anything they manufacture. They are not what they used to be.

Our microwave was bought in 2007 and it is terrible. The door is cracked where they put the screw in too tight. The biggest concern is that it turns on by itself. We have already had it repaired once because it would not heat correctly, of course, not under warranty! Now, like many others, we get an F2 locked message and have to unplug it or the microwave runs by itself. What a terrible product. We bought all our KitchenAid products--microwave, oven, refrigerator and dishwasher--at Lowes and they have only lasted five years. Even the refrigerator was cheaply made!

We bought a Kitchen Aid refrigerator 2 1/2 yrs ago. It has frozen up twice. We called the company. They said that the machine had been redesigned because of this problem. They agreed to supply the new parts but we would have to pay for the labor. Their factory service representative is not a company but rather a scheduling service for independent technicians. We were quoted a very high price based on a take-it-or leave it basis. We paid, but this is a very unfair company policy given that the company knew that it had a problem. The customer should not have to pay for a companys mistakes.

Just wanted to throw my $.02 in for what its worth. We bought a KitchenAid side by side refrigerator and have been totally dissatisfied with it right from the beginning. First, it is very loud when running. When we complained, the response was, to paraphrase, give it a few weeks, youll get used to it and you wont even notice it. That hasnt worked. Second, the ice maker is a joke. Very slow to make ice, cubes are small, and it wont keep up with the ice needs of only 2 people in the household. My recommendation is to trust the reviews and dont buy KitchenAid! Crappy products and crappier customer service!

I purchased a KitchenAid 30-inch gas cooktop. The knobs overheat while cooking and require the use of an oven mitt to turn off. Goldstar and KitchenAid are aware of this design defect with knobs overheating. Goldstar and KitchenAid refuse to do anything about this matter. In the meantime, were stuck with a KitchenAid gas cooktop that is dangerous to use and could potentially cause serious burns while using the knobs. Run, don’t walk way from Goldstar and the purchase of any KitchenAid appliance. Their negligence and refusal to address a problem regarding possible injury is reprehensible. We advise anyone considering Goldstar or KitchenAid to choose another dealer and appliance manufacturer. Dont buy from any company that does not stand behind their product.

We purchased a top of the line dishwasher. The plastic part on the top rack broke and went into the pump causing over $200 in repair. There are hundreds of complaints about this problem but in talking to a KitchenAid rep, there is no recall. A dishwasher this expensive should not have cheap parts!!!! A manager was to call me but of course they have not. We are building a house and all appliances will not be KitchenAid!!!!!

We moved into a newly built house and just as previous reviewer (Emma of Chester) we purchased KitchenAid appliances based on reputation and we prefer to buy American-made when possible. After 16 months of use, our microwave displayed error messages to open/close door and soon the microwave went black. We hadnt purchased an extended warranty because we expected a better product. Unlike Emmas microwave which had control panel on the bottom, ours is on the side. I feel KitchenAid cannot successfully design a venting microwave to install over a cooktop. For convenience we are replacing it with the same and an extended warranty for over $700. In the future we will always consider taking the extended warranty for any product. We had a service call on our new KitchenAid refrigerator after only 13 months.

I never had a dirty dish come out of it; provided you used the jet dry. No matter what I threw at it, they came out clean and spotless. The controls were on the top edge of the door so hidden during use and programmed before closing the door. The dishwasher ran whisper quiet and had multiple cleaning cycles; including pot scrubber. It should also be noted that the heater in this unit heats everything to the point of sterilization. You can actually smell the clean when the dishes come out.This dishwasher had the adjustable top rack so cleaning large items in the bottom was very easing. It also had extra large capacity so it took a lot of dishes to fill it. Stainless steel, and hidden controls were very nice. The large, rounded, stainless door handle was the only protrusion from under the counter so it blended well into the cabinetry. Kitchenaid 24-inch Stainless Steel with Proscrub. It came with the standard warranty and I paid to extend it an additional 2 years. It also came with a nicely written owners manual which was clear and concise on the operations.

KitchenAid Refrigerator Model #KSSC42QVS00; part #10219462 - Total frustration! They should be more accommodating to us and all who have filed complained on this site. We purchased our $8,000 refrigerator from Slyman Brothers in St. Louis in 2009. A couple of months ago it started making a hissing sound and finally quit working about 3 weeks ago. We call a certified KitchenAid service agent, very helpful, but found no help via KitchenAid or Whirlpool. He was advised to order a board that we received a few days later. The service technician returned only to find out it did not fix the problem. He was then advised by KitchenAid that it needed another part - part #W10219462. After some investigating, we were told by KitchenAid that that part was no longer available. I checked further and found a generic part that Sears claimed would work. That part was delivered, wrong part once again. We again called Sears and they ordered another part, which we received today, and it too was the wrong part. We were told by the Sears part department that they could not obtain that part. It was no longer made. This is a real problem. Here we are, left with this beautiful refrigerator that doesnt work because they no longer make the replacement part. I am not stopping here!

Expensive KitchenAid dishwasher (model # KUDPO1FLBL5) is building up of hazardous black mold on interior monthly. KitchenAid would only refer me to A&E appliances for repair at my expense as dishwasher was past one-year warranty. After taking a day off work technician never showed. After speaking with two KitchenAid supervisors in Cleveland, Tn., Wanda and Benjamin, who were unapologetic and wasting over three hours on hold with both companies, I received no satisfaction other than the option of taking yet another day off work and rescheduling with A&E. If you are thinking about buying any KitchenAid appliances, you should think twice. And incidentally, according to Forbes, CEO Jeff Fettig made $45 million in the last 5 years.

I purchased my Kitchenaid Refrigerator on 8/15/2018 plus a Service Agreement with Safeware. The model number is KRFF507HBL. Within six months the freezer LED light extinguished. Within the another six months the LED lights extinguished in the refrigerator. I guess this is a common occurrence with this product. In the owners there is a sentence that states LED Lighting do not need to be replaced. Thats is obviously a lie. This has been very costly to repair and of course Safeware the Service Agreement plan will not cover lights. I will never purchase Kitchenaid product or buy a Service Agreement especially with a third party company. I am so disappointed but I stuck with product that is garbage and not living up to its good name.

The shelving inside is pitiful. I remember when you bought a refrigerator all the shelves were made to be used and were included in the cost of it. Nowadays, that is not the case. Not realizing this, three of the shelves on the door side are not usable. These are considered extra and are not part of the purchase. I was dumb founded when I noticed that the brackets for these shelves were not included with the refrigerator when it was delivered. I was not told these were extra since the floor model DID have these shelves set up with brackets and all!!

We purchased a KitchenAid counter depth refrigerator Model #KRFC300ESS03 about 1 1/2 years ago. When the water filter needed to be replaced, I could not find the product and could not get the old filter out. After a $75 service call, I learned that the filter model numbers had changed and the instructions for removing the old filter in the manual were wrong. I also learned that you had to open and close the doors a certain was to prevent the seal from cracking (not mentioned in the manual). The seal is cracking, plus the door handle has come loose and cannot be tightened. KitchenAid just sent me a warranty solicitation, and for $387.95 I can get a one year extended warranty on the fridge, which cost $1,799.99. Seems too high to me and I just wish this was a better product.

DO NOT purchase a KitchenAid refrigerator. In the six months weve owned it there have multiple issues from damaged and dented in shipping to misfunctioning valves to a punctured evaporator coil from excessive ice build up. The customer service centre in Tennessee is a complete sham. Their response is scripted and unfriendly. DONT DO IT!!!

This is quick, easy, and short. I purchased a new KitchenAid side by side in March of 2011. One month later, it stopped cooling. As a service tech, I had already tested and found that the start relay and overload were bad because the compressor was about to take a dump. I called for service which took about a week to arrange. When the service tech arrived, he replaced the relay and overload without testing the compressor. I asked him if that was common practice which I knew wasnt. He replied that it was a common problem and it wasnt necessary to test the compressor and everything should be fine. Little did he know about my abilities. Knowing KitchenAids reputation, I was fully prepared on how to deal with the situation and didnt want or need to have to go through what so many others had to do. Also knowing that the compressor only had a limited life of maybe a week before it quit completely, I first purchased a used old refrigerator for $50.00 to get me by just in case. In about 8 days, the problem with the original fridge returned now even worse. Then, I went to the same store I bought the original KitchenAid. I purchased the same unit on my credit card for over $2,600. Foreseeing what was impending doom for the original fridge, I moved it out of site and had the new one delivered. The next day, I canceled the credit card transaction for the new fridge and called the store to advise them to come and get the fridge. What they didnt know is I exchanged the old fridge with the new one and even switched the ID tags that have the serial number. The next day, the store came to get the fridge not knowing they got the old one broken back in exchange. Ironically, no one had a clue nor did they even check. So, I ended up with a working new refrigerator. And I didnt have to deal with poor service not only from the store, KitchenAid reps, or a service provider that doesnt have a clue on how to repair these products. In the end, I not only now have a good working and new refrigerator, but the old one I bought as a stand by for $50 was cleaned up and completely checked out, then sold for $150.00.

We recently remodeled our kitchen and because our old appliances were KitchenAid and we were happy with them we decided to go with the brand again. Such a mistake. Within a few months the finishes on the fridge and the dishwasher are discolored, spotty, and there is rust showing through on the fridge door in multiple places. The handle on the freezer door wont stay tight. The self cleaning oven is a joke. These are overpriced, poor quality appliances. We bought an extended warranty which is no help for these issues. In spite of the fact that I was calm and factual with the resolution specialist was sarcastic and condescending. Im kicking myself for not doing more research as there are a ton of negative reviews out there stating the same complaints. I will share this story with everyone I can to be sure this product isnt purchased.

I had the same experience as others on this site when I tried to get the extended warranty repairman to fix the freezer that quit cooling. After replacing the evaporator fan motor, he determined that the HV Board #2252159 needed to be replaced. This control board is no longer stocked by Kitchen Aid and the board has to be removed and sent to a company to rebuild it, which takes several weeks. I will have been without a refrigerator for 3-4 weeks and Kitchen Aid will give no explanation or apology for not finding another company to manufacture the control boards needed to keep their 8-year-old refrigerator operating. The attitude of the Kitchen Aid customer service is that there is nothing they can do about the lack of replacement parts and they see no reason why they should be concerned about their inability to fulfill the extended warranty that they sold me. Do not buy any Kitchen Aid or Whirlpool product. The company has no regard for its customers or the reputation of their products.

I purchased an existing house with a KitchenAid Superba stove/cooktop and microwave combo. Everything worked fine for 6 months until I got the crazy idea to use the self-cleaning mode. The oven no longer heats now. I tested the heating elements and they are both fine. I found out that it is most likely the thermal shutdown fuse, a part that runs about $45-$50 online. I can do the replacement myself but as many others have said, I wont use the self-cleaning mode again. For those who cannot afford the cost for a service call, its a pretty easy part to replace - if in fact that is all that went bad during the self-clean. After reading the hundreds of the same complaints out there, I guess I feel lucky that my oven didnt literally explode and possibly hurt my 3 year old. I would be willing to join in a lawsuit, should a lawyer out there be interested.

We did a total kitchen remodel and included a dishwashing machine, which the house never had before. We sprung for the higher end stainless steel tub KitchenAid KDFE104DSS1 (2016). 3 months later the machine stopped moving water, but could still drain. Warranty phone call... repair tech does two visits... one for diagnosis and one for part install (new pump). Up and running. 5 months later same deal. Another warranty call and two visits... back up and running. Now I notice the rusting slide rails for the upper deck. Now into the out of warranty mode and the pump fails again.Going shopping today for a cheaper machine... putting the KitchenAid trash out on the curb for the recycle guy. BTW there were intermittent events for soap dispenser door not opening. (No dishes in the way.) Food pieces splashed around hanging on the walls... and then theres the smell. This model likes to hold used water between washes and after just one day of no use, OMG what a stank.

I bought all KitchenAid appliances at the beginning of 2013 and I have had to have the freezer fixed 3 times and now the cook top is broken. I have an extended warranty that I bought through KitchenAid. It is Dan Marc Appliance Repair in New Jersey and they are horrible. They either order the wrong part or the part comes broken. I always have to go 2 weeks without a refrigerator or freezer. And I also lose a freezer-full of food. KitchenAid, who is owned by Whirlpool, is horrible to deal with and I would not recommend them to anyone. And to me these appliances are new and to have them fixed 3 times in 2 years is not acceptable. They are also overpriced.

I ran the self cleaning cycle on my 6-year-old KitchenAid oven and afterwards, the oven wouldnt warm up anymore. After a web research, I learned this is a well-documented issue and I replaced the thermostat at the back of the oven (a $55 part). I tried collecting the money from KitchenAid but they said, your oven is out of warranty and theres nothing we can do. I will never buy another KitchenAid product again. This is a well-documented issue and if this was a safety issue on a car, there would be a massive recall.

I purchased KitchenAid because of their reputation for quality product, and good service. I received neither. My dishwasher is less than 4 months old and the motor is out already. Ok, so the repair tech orders the part, and its on backlog for one month! Imagine - its not like this is some obscure part - its the dang motor! You mean to tell me KitchenAid doesnt stock these?? Ridiculous. So sorry I chose KitchenAid!

I have put the following letter in the mail to Whirlpool, owner of KitchenAid, because my experience over the last year has been so extremely frustrating. The letter summarizes my experiences. Please review the following timeline of events: On 10/28/2011, my husband and I purchased KitchenAid Dishwasher model #KUDS30IXSS from D&K Appliances in Newtown Square, PA. The dishwasher was installed by D&K on 11/3/2011 and by 3/5/2012, the dishwasher has no power. Then by 3/6/2012, D&K Appliances repaired it by replacing a fuse. On 5/21/2012, the dishwasher had no power. Then on 5/23/2012, D&K Appliances repaired it by replacing the fuse again.On 6/26/2012, the dishwasher had no power. The following day, 6/27/2012, D&K Appliances repaired it by replacing the fuse again and refers us to A&E Factory Service because they can’t figure out why the fuse keeps blowing. On 7/9/2012, A&E Factory Service looked at the dishwasher and tightened the connection to the fuse. They told us that we must run the hot water before we use our dishwasher. Since the dishwasher has a 4-hour delay start feature, this seems ridiculous. On Saturday, 12/15/2012, the dishwasher had no power. On Monday, 12/17/2012, we called Whirlpool Customer Service to request a replacement dishwasher. We had an extremely aggravating conversation with two customer service reps who insisted that the dishwasher needed to be looked at again by a third company, Micro Ovens of Delaware. Your rep set up a repair visit for 12/19/2011, between 8:00 am and 5:00 pm.On Wednesday, 12/19/2012, I placed a call to Micro Ovens to see if I can get a more exact time that they will be arriving. They informed me that they do not come to my area and that Whirlpool should not have set it up. I then called Whirlpool Customer Service again. Your rep was very kind and apologetic and handled the call very well. However, despite her best efforts, she could find no one to repair my dishwasher before Christmas, 12/27/2012 was the first available. Between 12/15/2012-12/27/2012, I had no working dishwasher. On 12/27/2012, Ace Appliance Service of Delaware Valley spoke to your tech line while they are here. They were informed that there is a “Fuse Kit” that needed to be ordered. This will take about a week to come in. Ace replaced the fuse to get my dishwasher working in the meantime.On 1/3/2013, the dishwasher had no power. I called Ace Appliance to see if the “Fuse Kit” has come in. They advised me that the wrong thing arrived yesterday. They will order the right thing. I asked for the right thing to be overnighted. They advised me that I would have to pay for that because Whirlpool would not. They will not set up a new date for the install of this kit until it comes in, which most likely will be Monday. Throughout this process, I have been appalled at how many times someone has referred to the rules set up by Whirlpool as the reason for not doing what should be done to make this situation right. I need a replacement dishwasher. Any advice you can give as to how you can make this happen would be greatly appreciated.

I purchase a KitchenAid Built-in Microwave Model KMBS104ESS02 in 2017. In January of 2020 it wasnt heating and of course our warranty was no longer valid. My husband has worked on microwaves before. He tested the Magnetron, Diode and High Voltage Capacitor and purchased all three new and installed in March of 2020. It worked for approximately 1 1/2 months and went again. He purchased the same parts again on May 20, 2020 costing another $263.27 totalling $526.54 to repair. This lasted through June. He called KitchenAid and was told that it is probably the motherboard and too expensive to replace just get rid of it. So we paid approximately $1,000.00 for the microwave new and spent $526.54 on repairing totalling $1,526.54 and was told to get rid of it. Great customer service response. My husband was so upset he threw it out and purchased a new Frigidaire for 1/3 the cost of the Kitchenaid. How sad is that. I am attaching one of the receipts from May 20,2020 cannot find other receipt. My husband pick up parts from Appliance Parts in Old Bridge NJ in March.

Wish I had never purchased KitchenAid appliance. Beware. We have a double confection oven, induction cook top, dishwasher, microwave and fridge...all of them are junk. Oven door was broken right out of the box. Took about 1 month to get a new one and it doesnt work like they advertise that is for SURE. Dishwasher blew the hoses, ruined my kitchen floor and ceiling in the basement. Service man came and said oh yes we know that is a faulty clamp, fixed it and put a huge scrape in my hardwood floor. Fridge blew the hose to the ice maker, again my hardwood floor and ceiling in the basement service guy came out. Oh yes we have a fix for that...it is a faulty piece. Microwave just stopped working, service guy had no idea and wanted us to uninstall it so he could take it with him (it is an over the range hood microwave and weighs about 200 lbs) but he managed to get it working.Induction cook top blew up, smoke and all 1 year to the day of installation (but it wasnt covered because the appliances got delivered before they were installed) had to have a huge argument with customer service that the warranty was 2 years on major components. They said it was not a major component even though the cost of the new board was $800.00. They finally agreed to cover it. Was without a stove for several weeks. Then the dishwasher went again. My hardwood and basement ceiling all water damaged again. This time the water blew the board in the dishwasher. Over 1 month to get the parts just got it fixed 2 weeks ago. Then last week the Microwave stopped working again...still waiting for service. This was my dream kitchen that has turned into a nightmare. Every time I need service I need to take a day off work. I have replaced my ceiling tiles 3 times in the basement, my kitchen floor is warped and gouged and you know what they told me? That is not our problem take it up with your house insurance!

My KitchenAid dishwasher experienced failure of the detergent dispenser. I obtained a replacement part. To access the failed part for replacement, one first remove the front panel from the door. It is held on only by six screws. Inside the panel is a foam sound and heat insulation and panel brace/stiffener panel made from form-fitted polystyrene. It is glued to the panel surface and faces against at rubber liner on the inner panel. The design permits free removal of the panel/foam assembly.Unfortunately, the foam has welded itself onto the inner panel rubber liner, preventing the front panel from being removed without destroying the foam insert. This is a critical part, dampening noise, keeping the cycle heat inside the washer, and stiffening and bracing the panel. Whirlpool has discontinued this part and it no longer is available. Their only advice is to locate one form, an independent parts supplier who might have an old one in stock. Yeah, right! I have tried every parts place I could find on the Internet, but with no success. This dishwasher is around eight years old. I would expect Whirlpool to support it for at least ten years. I will not be purchasing any more appliances made or sold if (not) supported by Whirlpool.

Purchased new microwave (KMHS120ESS-2) in April 2016. Heating element failed in March 2017 and was repaired under warranty. Heating element failed again in May 2017. Element was under warranty but labor (greater cost of the two) was not. Believe problem not the element but something else that triggers the failure. Consumer beware of both poor quality of product and failure of the company to properly diagnose the root cause of the problem.

It was terrible. I purchased a dishwasher (model KUDS30CXWH) 10 months ago, and its been one problem after another. After a few months, the buttons stopped working. A few months later, it would rinse, then the rack wheels broke, and now it wont run at all. I replaced the card but I needed a bar. Of course, it takes a week to get the bar. KitchenAid doesnt care.

I have a KitchenAid Refrigerator and Microwave Oven Combo which are 8 years old. The refrigerator went out on 11/26. My warranty was out so they sold me a 1-year extended for $429.00. A&E came out on December 3 to fix the refrigerator. The repair guy said it was the circuit board and would order it. He said it would take 1 week to get the part. The part never showed up and A&E called to find out if I received the part. The repair guy told me to move the fan to keep the refrigerator cool. He told me the part is back ordered until January 19. Now I am out of a refrigerator and freezer. I lost over $400 in food. I called KitchenAid back to get a tracking number for the part. They told me the part is due in on December 19th so I booked another appointment. After 15 calls to A&E and KitchenAid, I found out the part is now discontinued! And the reason is that KitchenAid stopped making it. But the system had a glitch and no one knew it was not coming in. Four weeks and still there is no working refrigerator. A&E came out to pull the circuit board to have it rebuilt. Another week before its fixed or is it? I called to get some sort of compensation and answers but again no one knows what is going on. I got mixed answers to my questions. I will never buy another KitchenAid appliance! Then the spring on my microwave/oven went out. They sold me another warranty for $350.

I waited many years to finally get my KitchenAid appliances. I purchased them at Sears and I even bought the Premium service agreement. For unknown reasons, my refrigerator doors began to rust (I have pictures and would be happy to send them). There is no apparent leak or reason for this rust. When I contacted my service agreement, of course, they told me doors arent covered. I was told the only thing I can do is buy new doors. I would gladly do that if the damage was the result of neglect on my part. The refrigerator was purchased 11-02-99. I realize it is 13 years old but my last refrigerator was 25 years old when I gave it away (still running perfect and no damage - Kenmore). Since I have not received satisfaction about repairs, I have decided to keep my refrigerator as is. I make it a point to show it to everyone that comes to my home and telling them about how KitchenAid stands behind their product lines. Rest assured I will never purchase another KitchenAid anything. As much as it is embarrassing to have this in my kitchen, I feel spreading the word is more important.

Bought my KitchenAid dishwasher just over two years ago. Last week ago the top rack crashed down into the bottom rack. They were both full of dishes, lots of broken glass. Long story short, glass bits ended up in the motor costing me nearly 400 dollars to replace. The good news is that after I told the phone rep that I had owned only KitchenAid dishwashers for nearly 30 years and was disappointed in how this one had failed, she got them to mail me a set of adjusters for free. If only she had gotten an authorization for the repairman to install a set, he could have taken care of the problem while he was here. I am still waiting for the adjusters to arrive in the mail, then I have to install them. Whirlpool should just admit they screwed up and take care of this problem.

I replaced the defective control board W10219463 on my 10 year old Kitchen-Aid 42 built-in refrigerator KSSC42QMS01 with a new Service Kit W10818296 which included a new control panel which has 8 wired connectors coming out of a new metal box. To install just remove the connectors from the old control box and trash the metal enclosure and circuit board. Install the new control box and plug the new connectors into the old ones that came from the old circuit board. Each of the 8 connectors from the new control board and the 8 connectors that were removed from the old board are matching, just plug in the connectors as they fit no need to label first.The new control board has 2 circuit boards instead of one and it looks like the relays and capacitors which fail on the old boards are larger and more robust. I bought the service kit from Sears which took 3 days, and paid $350.00 which included a 2 year warranty. The replacement cost for this model is around $8,000 and I suspect it wont be the last part I purchase for this refrigerator.

The door of my stainless steel dishwasher looks horrible. Streaks down the front and spots that wont wash off. My other appliances wash off with just soap and water. I can not get the dishwasher clean and it isnt even a year old. I am so disappointed.

I purchased this stove because it had a very large oven and I bake. Two weeks after installation I realized when I leaned up to get something from the cabinet above the stove I turned on burners, sometimes just enough for a gas leak and sometimes enough to burn my arm. First problem with design. A month later at Thanksgiving the turkey was in the oven and my grandson touched a knob with his arm and actually burned it. Thats how hot the knob. I see were due to a vent directly below them. Second design flaw.Later that afternoon. We realized the turkey wasnt getting done. Oven turned off by itself. Luckily I have a second oven. Very nice competent repairman (outsourced) checked the temperature of the knobs and they came in two degrees under government top number. He replaced an oven valve. This valve was replaced three times before the oven would function without failing. I took these safety and oven problems up with KitchenAid only to be told they were within government standards and be glad I bought a warrant for the oven. Cold, disrespectful and dismissive people. DO NOT BUY KITCHENAID products.

I have a model KEBC107KSS04 Superba Self-Cleaning Electric Wall Oven/Convection. Self cleaning causes the oven to malfunction or breakdown. We cleaned the oven once and had to pay for a costly repair. Oven would not go up to desired temperature. Oven temperature stuck on Low . We cleaned the oven a second time and the same malfunction occurred. I’m not willing to pay for a second costly repair. KitchenAid, I am sure is aware of the problem. Just reading the complaints made me aware, I am not alone.

We bought our house with a 2004 KitchenAid stove. Had no issues with it until the oven wouldn’t heat up. Luckily my fiancé’s dad is an appliance repairman and we replaced the electronic board and it works like new.

My three year old KitchenAid microwave oven started glitching intermittently but now just wont work. When the door is open the light doesnt come on and when you close the door and enter a setting it says to open the door, when you do that it starts saying to enter the clock time. Kitchenaid doesnt have a service help line, just an appointment scheduling system. Guess Ill have to buy another brand!!!!

This is a good looking, rather expensive refrigerator. It has a very well styled and functional interior; more room than I anticipated and much easier to store things neatly in freezer than my last side by side. The major disappointment is the drawers in the refrigerator part. They are so flimsy that they came apart and had to be taken out and put back together after using a short time. This was extremely disappointing since the rest of this appliance is sturdy, well thought out and beautifully styled. What were they thinking? I am very careful dealing with opening and closing filled drawers so they dont come apart again. I would certainly make checking out how well the drawers were made a priority when buying a new refrigerator. Something I would never have thought of before.

In February of 2011, we replaced our dishwasher with a KitchenAid from Sears. We thought that KitchenAid was a high end dishwasher that would have very good quality and problem-free for years. Boy were we wrong. Within weeks, the top rack started coming off the track. When I called KitchenAid, they offered no solutions and seemed to be unaware of any issues with the quality of their upper racks guide system. The upper rack design of these dishwashers is a very flawed design with very sloppy tolerances that allow the tracks to come off. I will never buy another KitchenAid product again and we will likely replace this poorly designed dishwasher with a product from KitchenAid/Whirlpool. If you cant trust them with the very basics of designing an upper rack roller system, do you really trust them with electronics and water management?

I purchased 30 KitchenAid gas convection oven which was delivered on January 3, 2013. On 1/14/13, service was required to replace igniter (oven shut off during baking). On 1/23/13, service was again required to replace burner (oven shut off during baking). On 3/13/2013, service was required to replace control panel (oven wouldnt shut off). On 3/25/13, repair again required (control panel again. Oven wouldnt shut off). On 3/28/13, control board needed to be replaced. On April 4, 2013, I had to order UI and harness connector. On 4/8/13, I replaced ribbon from UI to main control. Unit now is shutting off but is still beeping randomly in convection bake. Orvilles Appliance in Amherst uses DC Appliance to do their repairs. DC Appliance has been wonderful, trying to repair it. I went to Whirlpool product review on 4/8/13. On 4/23/13, DC Appliance arrived again to repair range. They turned off during baking again. Another control board was installed. When service technician was finished, the range started beeping again but it was too late in the day to speak to Whirlpool tech support. DC Appliance called Whirlpool tech support on 4/24/2013 and was told we would be contacted by Whirlpool on Monday, April 29th, to arrange replacing our range. Monday came and went. So Tuesday, April 30th, we called DC Appliance, who called Whirlpool. The story changed. Suddenly, they had no record of the conversation with DC Appliance about replacing the range. Today, May 1st, DC Appliance called us to say they had the names of the two individuals they spoke with regarding the replacement. We were told to wait until Friday to hear from Whirlpool. DC Appliance said they cannot give us the names of the tech whom they spoke to or the person above that tech who made the decision to replace it. We paid $1,447 plus tax for this range. On top of that, we paid an additional $139 for a 5-year extended warranty. We are getting the runaround. We have been patient. Whirlpool and Orvilles had been nothing but nasty. Please help.

KitchenAid double gas range (model KGRS505XSS01) burner failed on arrival; knob failed after six months, not covered by warranty. (We tried to force the knob and bent the pin.) That cost $185. Another knob failed one month after warranty ran out. Estimate for same repair is $230. Stainless steel surface is stained, scratched, and discolored. I had trouble on the phone with Sears service company, A&E Services. I was on hold for an extended time as they were having technical difficulty, and eventually I got cut off. Parts available from Sears and from Whirlpool for $59 vs. $80 quoted by A&E Services.

NEVER BUY A KITCHENAID REFRIGERATOR!! EVER!! My refrigerator has not worked since my install in July, 2019. Multiple service calls with no resolution. When I call I am put on hold for an average time of 30 to 45 minutes. Today on a 53 minute wait, when I connected they transferred me to the dept. responsible for my exchange and now it says a 75 minute hold. Customer service people have been nice and pleasant, but the company as a whole has a real issue and are understaffed. In addition, when I call to discuss the issue they just want to sell an extended warranty. I paid over $3,800 for the refrigerator, so expectation would be that it would work and be a good product. IT IS NOT!

When I was a kid my mom loved KitchenAid but we bought a Bosch because the style we wanted. After it failed miserably I said we will purchase a KitchenAid. We purchased our KitchenAid dishwasher in 2014. We Paid for installation also. With it we bought A warranty. After just over two years, the top rack of the dishwasher failed. The top rack will not slide out and weve found metal ball bearings in the dishwasher that we assume are from the side rails. So frustrating... This is standard use and it is crap. When I called to get it repaired I was told that this type of repair is not covered by the extended warranty and the estimate was 2/3rds. The cost of the dishwasher. I was talking to my mom and she told me Son they will take care of it... They didnt and I told her It is not the brand it used to be. The top rack finally completely broke and now we have a bottom rack only. We are so over it and so sad.

I have had this Electric range KSEG950E for about 2 years and have had major problems with its self-cleaning technology. For starters, it simply doesnt work, even after repeated cycles. Cleaning out the water after the cycle is finished is tiresome. And the side and back panels never come clean. Its nearly impossible to scrub out these areas, as you can only use nonabrasive pads, and the oven is so deep, you cant reach in far enough to clean effectively. Even soil on the reachable areas is a challenge to clean, using only the recommended non-scratch scrubbing sponges and fresh kitchen appliance cleaner (the addition of which is recommended for hard to remove soil).Im not a heavy oven user and have tried to clean oven at the slightest sign of soil build-up. Once more, being 5 7, Id think that reaching around inside the oven to scrub should be easy. But after the lengthy clean-up sessions, I hardly need to go to the gym for exercise! Surfing the net, I see that Im not the only very dissatisfied customer! It may be good publicity to have low-energy cleaning technology. But if it doesnt work well, it cant earn high marks for the company.

My house burned Oct 17, 2011. We rebuilt it and put in all new KitchenAid appliances. I was so excited to have something new, pretty, economical and what Id always thought was a top of the line brand. Boy was I wrong. I have had 4 cabinet depth side by side refrigerators from March 2012 to May 2012. None of them have worked. Feb 5, 2015 my ice maker quit. I paid the serviceman for a brand new one. It didnt produce ice at all for 5-6 days. I got up the 6th day and both fridge and freezer were hot. Lost all my food. The serviceman replaced the compressor on 2-26-15. It worked great for a day. I get up yesterday am and lost my food once again. Fridge and freezer are both hot and not working. Id like to add we have had problems with our dishwasher and double oven thermostat. All products are lemons. Very dissatisfied.

We are in a new condo and wanted our new refrigerator to be counter depth. I always thought of KitchenAid as a high end brand than other manufacturers and they made a counter depth stainless steel refrigerator. The cost was a lot more but we thought we would get a quality product. In less than 3 months outside water dispenser came on each time we used the ice maker. The outside water ran for a short time each time. Because of the worldwide Corona virus we were not willing to call a repair person to come into our home. Each time the water would run down the front of the stainless steel refrigerator and I would wipe it up. In spite of polishing it the stainless steel door on the freezer side became stained with watermarks. Over a couple of months of polishing the the stainless discolored looks rusty.a It is not yet a year old.We called a repair person three weeks ago and we are being told the ice maker will be replaced under warranty. I plan to contact the store we bought this and ask for the front doors to be replaced or the refrigerator to be replaced. We live in Mexico and bought this at a well established store with a great reputation. Friends of ours bought a different brand refrigerator and the stainless steel is much heavier and a better quality. I have also compared the stainless on the front of other refrigerator manufacturers and many are more superior to the KitchenAid. What has happened to the KitchenAid brand? If I could rate my experience lower than one star I would. BUYERS DO YOUR HOMEWORK. ITS NOT WORTH BUYING A KITCHENAID REFRIGERATOR.

I purchased a Kitchenaid dishwasher model KUDC031V on 2-15-10 for the price of $535.43. After owning this appliance for over a year and after much frustration, I feel compelled to voice my disappointment with this product. I personally have owned my last 3 Kitchenaid dishwashers and have always felt extremely happy with the product, however this is the worst appliance I have ever owned. I do not expectations from you. Just wanted to let you know how displeased I have been. This product does not clean dishes in the upper rack as well as on the bottom, it also is the noisiest I have ever heard. I will be replacing it with a Bosch, never again to deal with Kitchenaid.

Perfect from the first day. Ten years old matches my complete suite of appliances. Excellent performing appliance. I will only buy Kitchenaid appliances from here on. I have had superb results from my Kitchenaid dishwasher.

KitchenAid needs to do a recall on this dishwasher. We have required repair to the top rack tracks on the left and right sides! The circular piece on the track that pops into the dishwasher rack keeps breaking. I am now going online to find replacement parts to (temporarily!!!) fix it myself. When I asked the repairmen who covers KitchenAid warrantees about the rack, he said he had not seen problems so I showed him the hundreds of comments and reviews from people who hate this dishwasher for this very reason. KitchenAid does not care and they can forget this customer forever.

I inherited a KitchenAid dishwasher (model KUD102CRBS) when I bought my house. It appears to be a mid to high-end model. It worked fine for the first 8 months or so. Then the counterbalance system for the door (which is quite heavy) broke, and the door came crashing down. Now, the latching mechanism has failed, and the door keeps popping open. The unit doesnt do such a great job at cleaning the dishes, either.From what I have gathered, KitchenAid used to be a good brand. I have purchased smaller items with this brand name. However, given my experience with this unit, the price that the previous owners surely must have paid and the surprising number of complaints on this site, I have changed my position. Its probably not worth the cost to repair it, so I will probably replace it with a high-quality make & model as rated by its users. Unless I hear much better things about the brand in the future, I will never buy KitchenAid again.

We remodeled our kitchen in 2004, bought top of the line appliances. I have had nothing but bills with all of them, the dishwasher being the worst. We bought the appliances at Lowes with the 3-year warranty. Used the warranty and still am being out money for repair. So disappointed in what my husband and I thought was the best.

I purchased the KitchenAid Refrigerator KSF26C4XYY03 March 25, 2014. The unit is only 3 years and a couple months old. The refrigerator door pops open when closing the freezer door. The first occurrence was last summer and I should have addressed it then. This past month the refrigerator door pops open every time the freezer is shut. Called KitcheAid service to find out what it was and how to handle this. They scheduled me a service call. Did not offer any kind of warranty at that time and per conversation with KitchenAid today, they should have. Now its too late since I have already had a service man here and agreed to service with him.The service man told me both door closure cams were worn and that this was very unusual. He said this type of problem does not happen until the refrigerator is 10 to 12 years old. Also said that its usually bad on one door or the other and in my case, both doors are equally bad. It is going to cost me $280 for the repair. I called KitchenAid to register a complaint with their company and see if there is anything they could do to help out with the repair. No help with a relatively new refrigerator. Wont be buying this brand again.

Purchased VERY EXPENSIVE (built in) side by side refrigerator in 2011. Started having ice maker issues within the year. At this point /050316 repairmen have come at least six (6) times- even replaced icemaker. Repairman said these door models have ALWAYS had problems & should be taken off market. Really makes me angry that I wasnt told about this since my built in is SO MUCH MORE than regular cost of refrigerator! Im about to call for repair AGAIN today! I should have been given a different refrigerator from the beginning and also been paid for new cabinet fronts for different style refrigerator! I try to warn everybody I know about this to prevent someone else being taken as I was! Would NEVER buy another KitchenAid!

The produce drawers are always too cold, regardless of how I adjust the temperature, which s/t damages some of it. The ice container freezes inside and is very difficult to remove.

We bought this fridge in Oct 2019, it quit working completely in late March. The repair man has come out 4 times and has told us this refrigerator has all kinds of problems. He replaced the electronics and the compressor. Now we have to wait till the end of the month for them to replace the coils. Customer service is horrible, they will not talk about replacing it because we don’t meet the “CRITERIA”, for replacement. We have always bought Kitchen Aid appliances but never again they don’t live up to their past reputation. Where are the class action attorneys? Model KRFC704FBS01.

On Saturday, the KitchenAid over the stove microwave/convection (model KHHC2090SBL) caught fire before my eyes. Serviceman yesterday said the magnetron had burned holes within the machine and was not replaceable. Unbelievable! Has this product been recalled? What is wrong with this manufacturer allowing this product to be sold?

I bought a brand new KitchenAid refrigerator. Two months, the ice maker broke. Six months later, the ice maker broke again. It got fixed and broke 4 years later. The repairman said the refrigerator will cost $1,500 in repair. We bought it for $1,800. I called KitchenAid and they said it’s out of warranty and washed their hands. They expect it perfectly fine for their refrigerators to die after 5 years. That’s pathetic. I will never buy KitchenAid/Whirlpool again.

This microwave oven is a replacement for the Electrolux that I previously owned. I would not own another because I had several issues before it totally stopped working. I have only owned this KitchenAid microwave for a few months but it's been great and has more features than I will ever use. It's also a convection air oven which I like very much even though we don't use that feature very much.

I bought KitchenAid oven on 8/2002 KEBC208KSSO. The control board was replaced in 8/2006, again in 2/2007. Again, the control board has failed and needs to be replaced! Is this a quality product? KitchenAid refuses to take responsibility for a crappy product.

I bought my french door bottom mount refrigerator in 2013. I have started having issues with the freezer and ice maker. The technician who came to check the fridge told me that this is a very common problem with KitchenAid. We have to pay $390.00 for labor and if the parts are not covered in extended warranty pay for that too. Our extended warranty ran out in 2018. We were also told that the dye leaks and it will have to be replaced every 4 or 6 months. I am annoyed at the expense this fridge is going to cost us. I called the appliance pros for KitchenAid and they did not help in any way. They are very rude and nobody knows anything there. They went on telling me, “We dont know how things work in Canada.” Well why then are you selling appliances in Canada. They know how to give customers a runaround and beat about the bush. I would not recommend this fridge to anybody. Please buy a fridge by a company which stands behind its product.

We purchased 3 refrigerators for a business environment from Best Buy for Business and had immediate issues with the temperature. Units would get so cold as to freeze milk! Ruining employee and catering meals etc. Best Buy would not accept a return or replace the units and deferred to the manufacturer for a solution. KitchenAid has been less than helpful. Service techs cannot solve the problem and the company wont stand behind their products.

All the inside drawers are cheap plastic and the front piece broke after a year. It’s over 100 bucks per drawer to replace and you have to replace the whole piece. All the appliances I have even the dishwasher rack broke. Too expensive to buy and doesn’t last.