After six years, our microwave stopped working. A service repairman said he could fix it for $375, something to do with the panel door message. I figured I could go without the microwave for a while. Then after cleaning the oven, the glass shattered in the microwave. Heat must have risen and too hot. The oven still works, but the glass is still getting into the oven and on the floor. Of course, this model is discontinued. Im looking at GE as a replacement. Too bad as everything else in our kitchen is KitchenAid. I would not recommend anyone doing their kitchen with this company.

I purchased 5 KitchenAid appliances 45 days ago during their big 25% off promotion. That was mistake one. I get a call yesterday 4 days before delivery telling me that my fridge is backordered until April. This is the biggest load of lies since Donald Trump on Twitter. Investigating deeper and talking with my sales agent at home depot it sounds like any counterdepth fridge with external ice water have been pulled and no longer is available for purchase. They have even pulled all these models from the KitchenAid website. Ridiculous. Calling customer service, the company line is that there is no recall and it is available for order. So I ask if its available why is it no longer on the website. Needless to say I need to cancel my entire KitchenAid purchase. Do not make the mistake of buying KitchenAid.

Just contacted KitchenAid because upon dealing with another issue in the freezer, I found these rusty screws in the ice maker. I explained to both the Rep and the supervisor (Chris), that it didnt matter if the refrigerator was 2 or 10 years old, the screws that touch my food should not rust. Basically they told me tuff **. So, a unit that is $70 my cost (much less for them), is apparently too much for them to stand by their product and my health. Therefore, I am sharing this on social media and consumer sites.

I own a KitchenAid dishwasher model # KUDI01ILBL6. We purchased it on Feb. 1, 2005. I had some trouble with it recently and took it apart. Not all the lights on the touch pad would light up and most of the time it would not start. I opened it up. Then I disconnected the ribbon coming from the touch pad that goes to the circuit board and cleaned it with Deoxit (contact cleaner). Put it back together and all worked fine for a while. Today I ran it and nothing would light up, plus theres water standing in the bottom of the tub. Yes there is power to the unit and the fuse on the circuit board is good. It will not do anything at all.

This is an update to my post here on 11/24/2011. KitchenAid dishwasher KUDE70CVSS2, 1.5 years old, sanitized light was blinking at end of sanitize wash, i.e. water was not heated up high enough to sanitize the dishes. Finally, it was repaired today, 2/8/2012, almost 11 weeks since it broke. We had 8 service repair visits made by 4 technicians from 2 service repair companies. During this period, the printed circuit board was replaced twice. We were told our hot water supply was not hot enough by one technician who didnt come prepared with a thermometer. A different visit and technician with a thermometer measured it at 142 degrees, well above the 120 degrees the KitchenAid manual says is needed. We were told the problem was in our household wiring. That was a miscommunication between one service repair company and the extended warranty company. Then the entire washer unit with pump and diverter valve was replaced, today, the 8th visit, and the unit now sanitizes and works just fine. Now Ill tell you how to navigate through the bad technicians, miscommunications and so on that I learned after being frustrated when the second service call did nothing to fix the problem. Inside the kick panel of the KitchenAid dishwasher is a large folded paper enclosed in a waterproof pouch. It a technicians debug sheet that describes how to operate and analyze the results of a built-in self test. Yes, these dishwashers can perform a rather complete self test that concludes with a code indicating what the problem is. Read the sheet in your washer to understand the proper sequence of front panel button presses needed to begin the self test. But beware, the test in my washer can be run to either display the concluding results, or skip the display. You will need to run it in the display mode to read the results, duh. Duh, because the first technician kind of ran it in the other mode and never saw the result. None of the other technicians even ran the self test. It takes about 27 minutes to run, and you have to sit and watch the lights flash so as to catch the final conclusion. Huh, KitchenAid? The technicians would rather just replace stuff than wait 27 minutes to find out whats wrong. But I ran it, not just once, but many times, and I always got error codes 4-1 and 4-4. And the documentation says that one of the causes of a blinking sanitized light is error codes 4-1 or 4-4. Duh again, only on the 7th service call did the technician say lets see what 4-1 and 4-4 are and the answer was an issue with the diverter valve, so he ordered a new one, replaced it on the 8th visit and the washer runs just fine. So run that self-test, get the error codes, then insist the repair company fix the error reported by the self-test. With each technician, I point to the KitchenAid refrigerator I bought in 1987 that still runs well, and, each has chirped, dont buy another KitchenAid refrigerator. Im not buying another KA dishwasher either!

Bought KRFF507ESS01 French Door Bottom Freezer. Has continued cooling issues since product was 6 month old. Now we are in the extended warranty and its worse than you can imagine. I have been 4 weeks with use of product waiting on parts. KitchenAid does not care, AIG does not care. I would caution anyone interested in their product, and service. STAY AWAY FROM KitchenAid at all cost.

Purchase top of the line KitchenAid Refrigerator from Sears less than two months ago. Within a month the fridge broke down and had it serviced and replaced a part of it. Within 3 weeks it stopped working. We have asked Sears for store credit therefore we could purchase another for my family. Rudely I was told to put our food in an ice chest!

I've owned my slide-in KitchenAid range for 13 years. In all these years I've had no problems whatsoever. I use it daily and it still looks like new. I'd highly recommend this product!

The KitchenAid Dishwasher we purchased does not wash dishes well. The warranty went out a little more than 30 days ago. Two weeks ago, the SaniDry Cycle wouldnt work. Technician came out and reset it. Now, circuit board is out today. The repair bills and part is almost as much as we paid for the Dishwasher to begin with. Sears has discontinued selling KitchenAid dishwashers...!

We purchased the KitchenAid Dishwasher with built-in water softener not last summer, but the previous one (less than 2 years ago). A few weeks ago, we were sitting in our family room when we noticed acrid smoke pouring out of the dishwasher, and an electrical popping noise (shorting). We ran and turned off the power at the breaker box. Sure enough, the control panel was smoking and completely dead. Thankfully, we were in the next room in our open concept home or this could have turned into a major fire. We paid almost $1000 for this dishwasher, hoping that the better model & water softener would mean it would last longer. Do NOT buy this dishwasher as it is UNSAFE to have in your home. We walked away from the Whirlpool brand over this, after many years of brand loyalty to Whirlpool and its family of brands.

We purchased our Kitchenaid Refrigerator, model # KFIS29BB with great excitement in January 2014. We had done our homework, looked at many fridges and were confident in our choice, having owned wonderful Kitchenaid appliances before. Right away I noticed that it seemed to run a lot, and seemed louder than would be right. Ironically we had also purchased a Kitchenaid Dishwasher which is among the quietest in the industry. By August, the icemaker stopped working. It was under warranty, so the repair team came out. This required two visits, one to diagnose and one to actually repair. On repair day, it took two men four hours. They removed every shelf and bin and replaced the compressor and the evaporator. The repairman confided that he had fixed quite a lot of this particular model. Within two weeks, the ice maker quit again. And this time a loud annoying buzz from the motor began. Another two call repair. The second repair did not require as much time and effort as the first. But within 2 weeks the second repair failed, and the loud buzz was back. The fridge seemed to run constantly, but the temp in the freezer was about 18 degrees, and the fridge, 45. And the buzzing was crazy making incessant. At this point the store agreed to exchange it and we did not purchase another kitchenaid. Im hoping to save someone else the level of aggravation this purchase caused. On a brighter note, the kitchenaid architect series dishwasher rocks!

I was a builder in Atlanta for 30 years and used KitchenAid in my homes many times. I installed a high-end side by side just under 2 years ago in my personal home and it suddenly started forming ice. When the technician came he took apart the panel with the cooling element and found the sealer wire which was installed crimped had destroyed the thermistor which regulates the fridge. When I called KitchenAid their answer was over time, which could be anywhere from a week to years the parts or the way it was put together could break down. Really? I never would have used KitchenAid if I knew they weren’t responsible for the correct installation of original parts. It cost $325 to fix.

First year microwave breaks, not getting anything hot. Have to pay for service call two weeks past warranty. Kitchenaid paid for parts not service call. Four months later, same problem, I have to pay again for service call and labor, not sure about parts. I’ve decided to never buy Kitchenaid or its other companies Whirlpool etc.. I have a total Kitchenaid kitchen, never again, bought a Samsung. It takes a long time to build trust and respect, it doesn’t take long to lose it. Good luck Kitchenaid.

I ordered KitchenAid dishwasher from Lowes Sept-15 -21. On October 15 they got my order and was missing KitchenAid Stainless Steel Dish Handle, they told me at Lowes, Return it and get your money back or we order another dishwasher, I dont want to waiting another month, I called a plumber to install the dishwasher, and I called customer service and I explained what happened and they told me part is back order but I can buy direct from parts for 86.00 USD.

I purchased a KitchenAid refrigerator in Sept 2014 for nearly $3000. On Oct 1, 2015 the refrigerator was warm resulting in loss of most of the food. I called my authorized dealer, Poirier Sales of Norwood MA, where I purchased the fridge and requested service that day. They came out and charged me $169 house call and found that the SEALED waterline was blocked which resulted in the fan freezing up and had stopped working. The fridge was 1 year 2 weeks old! I called KitchenAid and they REFUSED to pay the house call charge of $169. Why is shoddy workmanship the norm? I will NEVER buy a KitchenAid product again.

The fill valve did not shut off and the Kitchen Aid dishwasher (KUDS30IXBL) overflowed and flooded. I believe the problem is a design error. Probably a weak return spring that causes the valve to chatter when it tries to close. I could hear the water hammer in the pipes. The unit was locked in that hammer mode even when I pulled the power plug. I had to turn off the water supply to stop the cycle.I called for repair and tech came right out and replaced the fill valve. The unit worked well for about a week but problem returned yesterday. I turned down the supply line flow to see if that worked. I restricted the flow too much and unit did not fill properly. I turned the flow back up some and am monitoring. I am so sad to have to go through this with what USED TO BE such a fine appliance brand.

I was cooking at the KitchenAid Architect II Slide In range on November 20, 2012, and had the oven set to turn on automatically. Just after it reached the temperature, I heard a hissing noise followed by a really bad smell. I moved back across the room. Then there were many loud bangs and pops, followed by large flames behind the range and black smoke. I quickly turned off the oven and cook top, and then the last explosion blew out all the lights on the range and the fire went out. We purchased the range 4-1/2 years ago and took the extended warranty through the appliance dealer - Queen City (QC). The model is the KESS908SPS, and we paid $1600. We purchased 5 kitchen appliances at that time. This is the second time we have had a wiring problem with the range. The last time, the stove stopped working, and they said the plug was not installed correctly to the stove. They fixed the plug. This time, QC sent out a repairman who is giving them an estimate of $500 to repair. Again, he says the plug was not installed correctly to the stove. We do not believe it to be repairable and are afraid of the range. I spent the night vomiting and ended up in the ER the next day from dehydration. I called Whirlpool to see what that smell came from to see what I had ingested. They gave me a case file number, but seemed more interested in whether or not we had the tip-over safety feature installed. QC is offering to give us the $500 toward a new range, but no offers to replace it even with the extended warranty. Were through with Whirlpool.

I have never had any problems with this dishwasher. It has several settings and you can save energy by setting it to air dry. Works good and dishes are clean and not streaked when they come out.

During a dinner party the week before Christmas, the oven door exploded in my 2 month old, second use of Superba model #KEB-277, which original cost is nearly $2,500. It took me being a proactive consumer, spending about 1/2 hour a day for 6 weeks for the final repair to take place. The first warranty repair company just did not show up for an appointment.Finally, it took to making two appointments with different companies just to make sure someone showed up to look at the problem. Second company was wonderful - however, it still took me being involved with KitchenAid Safety Division”, their customer service and HHGregg (who told me it wasnt their problem since the 30 day warranty had expired! ), to finally get pieces to repair the door.Since neither KitchenAid nor HHGregg saw any need to replace a defective product, I insisted on all 2 new pieces of glass, a new steel shell that had been dented with the explosion, and all new racks. The problem is behind me, but I will never purchase another KitchenAid appliance nor buy any product at HHGregg.

Do not buy if you think about service and warranty. I got it and had issues from the first month. I neglect to report it timely. I rented my house and my tenant started using it. They had the same problem. We called the service. They said there was a delay receiving hot water: we need to reset it. They charged me $120. In two weeks this time, they said motor is faulty and it is out of warranty. I decided to get rid of it and purchased a new dishwasher. They did not responded positively. I even told them to come and check if the machine has factory faulty. They said no. DO NOT BUY IT. I had a much better warranty experience with other companies.

I am extremely disappointed and disgusted with KitchenAids failure to stand by their product. I purchased a $3000 stainless steel fridge last year and my fridge is still under warranty, but because the rust is cosmetic, KitchenAid feels no obligation to stand by their expensive stainless steel product and Ive been told that it is rust resistant, but not rust proof. They say all stainless steel can rust in certain environments. I have only used soap and water and never used a stainless steel cleaner or corrosive or abrasive product on the fridge and it is in my newly built and dry house. It is under a year old and I wonder what itll look like in another year. Kitchenaid offered me the opportunity to extend my warranty for hundreds of dollars, but offered no repair or replacement of the rusting door panel I called them about. What kind of stainless steel exists? Low-quality stainless steel with impurities. My stainless steel Bosch range hasnt started rusting and I clean it constantly with various cleaners. Clearly KitchenAids product is inferior and low quality.

11 mos. old side x side SS KitchenAid fridge stopped making ice. Whirlpool/KitchenAid Customer Service gave name and phone for our local authorized KA repair service. Fantastic response from service folks, but ice jam was caused by faulty evaporator - replaced. Next day, water all over kitchen flooring - serviceman came and left to order new ice maker. Installed a day later. Next day, water all over flooring again. Service came, contacted Whirlpool Service Tech who told him to replace the whole freezer door. Done 2 days later. That night, water all over the floor and entire mechanical portion of ice maker frozen so could not work. Next day, new water valve installed. That night, no ice. Next day water tubing siliconed. That afternoon, water dispenser wont shut off as the little valve finishes calling for water. Service guy came.Going to conference with his owner and Service Tech at Whirlpool... Service tech tells him to install a tiny shim under the freezer door washer. Done. That evening (3rd visit by repairman same day!) water flooding flooring once again. We have a lemon, but appears that we ALL have lemons. The IN company that sold me this suite of appliances by KitchenAid has now - 11 mos. later - stopped even listing them as products on their gigantic website! Another telling facet. Call to Whirlpool customer service - refusal to consider replacement. Wants another part installed. Were steaming... with no ice maker and now not even any drinking water. Were on a well!

Bought a KitchenAid fridge, French doors, freezer on bottom two years ago for total kitchen remodel - all Kitchenaid appliances. I have had multiple programs with numerous appliances. I now have WATER from the ice maker coming out on my gorgeous hardwood floor and ruining the cherry cabinet around the fridge. My side-by-side fridge/freezer I bought 22 yrs ago from Sears and moved to the basement is working fine... NEVER required a service call. I used to be a KitchenAid fan. NO MORE. I would NEVER buy another KitchenAid product. No wonder they try so hard to sell extended warranties. They are selling junk and its NOT cheap.

We purchased a KitchenAid dishwasher model # KDUC031VWH on 1/8/11. Two days after the warranty expired, the unit started making a strange buzzing noise during the wash cycle. When I emailed KitchenAid about service to the unit under a good faith extension of the warranty, a customer service agent responded and informed me that my only recourse since the warranty was two days out of service was to purchase an extended warranty (over $250) or pay for a service call. You would think that a company took more pride in their product and would honor a request for warranty service for that extra two days. We will never buy a KitchenAid product again and I told the Customer servce rep this same thing. Her response was, Oh Well!

Provided by contractor - 6 burner stove top, large oven. Gas range, electric oven - the preferred method of most cooks - at least the ones that are getting up there in age! Great size oven so when whole family gets together - over 20 and adding - it is big enough to accommodate all dishes - top with 6 burners is big enough to let 2 people cook comfortably - the more the merrier!

We purchased a KitchenAid side by side fridge from Sears ten months ago. I have since had it serviced for four times and Im now going on my fifth. This time around, I will have replaced nearly every part in the fridge. My complaint is not only with regards to the condition of the product and Sears failure to take responsibility for it (not to mention all the food Ive had to throw out), but the fact the Sears service department makes it extremely difficult to get them to come out in a timely matter.Last time we checked our fridge, it was 60 degrees. According to Sears, it would be a minimum of one week before they could come out and repair the fridge, even though our last repair guy had the part needed to fix the fridge shipped directly to our home. The part is currently sitting on our kitchen counter. I guess my question is, is there a lemon law that protects my family from Sears and the obviously faulty item that they sold us? If so, I would like this fridge replaced. Im very much considering contacting an attorney. What are your thoughts?

Bought a high end KitchenAid dishwasher at a cost of almost 1600.00. The very first time I used it, it leaked large amounts of water onto my new hardwood floor. It arrived with a dent in the front panel. KitchenAid refuses to replace the dishwasher even though it is within their 1-year warranty period. They want to send a new tub then have the repair technician disassemble this one and rebuild it from the old and new parts. And, because we didnt install it within 30 days of purchase (because our kitchen reno took longer than expected), their cosmetic warranty has expired and they wont replace the door without a charge to me. The dent in the door seems to indicate damage to the unit before I ever received it. The leak of this brand new dishwasher is in no way my fault yet they refuse to replace the unit. If I had known this was their policy, I would have NEVER purchased a KitchenAid. I have a Samsung refrigerator. The delivery people scratched the outside cabinet - Samsung replaced the entire refrigerator with a new one. It appears that when it comes to KitchenAid, buying American is not the prudent thing to do.

This is the second Kitchenaid refrigerator I owned. The first one had problems right from the start. Multiple repairs within the year. Symptoms were not cooling properly, no ice, ice buildup on evaporator coil. Kitchenaid finally replaced the unit because of leak in sealed system. The second one came Jan 2018. By March had issues again. The same problems. Ice build up, no ice, not holding temp. 5 more house calls, loss of food, missed work then conveniently after the manufacturers Warranty expired Kitchenaid deemed it unrepairable. How convenient. I could have told them that back in March.The only problem is that now I am in extended warranty and they only offer 70% of the value. They would not say why it was unrepairable (the sealed system again which should have a 5 year manufactures warranty). I know this because its the same problem as the first one and the same symptoms on last house call. What else would be unrepairable?? I spent 4 hours on phone trying to get satisfaction but they just said, I can transfer you but it will be same answer. Unbelievable that they would rather lose customers for life than replace what is apparently a Manufacturing issue.You can search for class action lawsuits and find many complaints on the same issue. They simply do not care.... I actually believe they deliberately instructed the repair people what to do to stretch out the time to avoid giving me another replacement or my full purchase price money back. I bought Model KRFF707ESS01 for $3,500. Never had a working unit for more than a few months.

On June 27, 2018 my parents purchased side by side KitchenAid refrigerator model: KRSF505ESS. They made this purchase at Canadian Appliance Source. The product was delivered on Sep.20.18. The product has not performed well since opened, the freezer didn’t freeze and the ice maker didn’t work. To resolve the problem, we contacted WHIRLPOOL CANADA, at phone 1-800-807-6777 as they are taking care of the appliances after the purchase as a manufacture warranty. We scheduled an appointment for Sep.27.2018 and the technician appeared on the wrong address, even though he was provided with the address shown above and the postal code. We called to Whirlpool Customer service again and scheduled new appointment for Oct.1.2018 from 9am-1pm, Spoke to Brenda. We arranged the time and took time off from work, nobody appeared, no phone call made to notify us.When called Whirlpool on Oct.2.2018, they advise that the appointment from Oct 1st rescheduled for Oct. 2nd (without any notification to the customer) and the technical behind the schedule. The time of my call was 8pm Est. on Oct.2.2018. The tech didn’t come (spoke to Stephanie). I called Whirlpool on Oct.3.2018 stating that the technician wasn’t at the place and they offered to reschedule the appointment for Oct.10.2018 for 8am-12pm (Spoke to Tylor). At this time the technician Ram **, from “The Appliance Pros came. He did some maintenance and advised to wait for 24 hours to see if the fridge is working. The refrigerator didn’t work, and at this point both the fridge and the freezer weren’t operated.I was calling Whirlpool Canada on Oct.11.2018 and explaining that the fridge is not working. The representative after a long wait on hold explained that we are on emergency status but unfortunately she doesn’t have any records or documentations from the technician about the issue. I called Whirlpool Canada on Oct.12.2018 at 8:30am Est, and they said that the technician should come secondly to monitor the issue, and it is scheduled for Oct.16.2018, and again nobody notified us about this.I am very frustrated customer of being offered poor service, very long waiting times on hold, NO COMMUNICATION between the customer, the Customer Service and the maintenance team, and no resolution in timely manner. I would like to address it, since it is not the way Whirlpool should serve their customers. I would like to get faster response for the addressed issues, need to be notified about any changes that done by the customer support representative about any changes or updates about the service. Im not typically writing reviews but this situation should definitely be addressed. I hope my review will avoid people of dealing with CAS in particular and Whirlpool Canada in general.

I purchased a KitchenAid dishwasher (KUDP02FSPA3) for my new home. We moved in December of 2007 and by December of 2011 the door to the dishwasher broke. It would no longer spring close. Because this model has the customizable front door to match the cabinets, the door is extremely heavy - heavy enough to kill a small child when the door broke. We immediately removed the cabinet part so that my 12-month-old baby girl would not be harmed or killed by this defect. I called last week to have someone come out and fix my dishwasher door and the cost was $164. Now that I am doing the research online, I see this is a common problem with this dishwasher model. Why does KitchenAid continue to sell a product that has a defect which could kill a small child? Why did we have to pay $164 to fix this common problem? Is KitchenAid waiting for the defect to actually kill a small child before coming up with a permanent solution to the problem?

I purchased a KitchenAid refrigerator from KAM Appliances in July of 2012 and received delivery in September as they were on back order. From the beginning, we had difficulty regulating the temperature of the refrigerator. It is model KFFS20EYMS. When I called KAM the first time the technician they sent told me I did not open the refrigerator often enough to let in hot air - in the meantime, I am throwing out enough fresh produce since it seemed that the vegetable crisper was the most troublesome spot. I was also told it had to do with the ice maker being below that although the meat drawer is between them - plus I would assume some type of insulated barrier. The second time I had someone come they replaced a part and told me those thermometers you can purchase to check the temp are no good. The sales department at KAM told me the only thing the could do was sell me a new refrigerator - and this one not even 6 months old. I would never go back to KAM for another appliance and I purchased two other appliances the day I order the refrigerator - thank goodness they were not KitchenAid appliances. When the one year manufacturers warranty ran out, my husband spent a very well invested $49 for an extended warranty. Those men have been here 4 times and I still have frozen produce and now things are freezing in the meat compartment. KitchenAid should stick to stand mixers. If I were a woman of means, I would take this refrigerator and throw it away and buy a Kenmore!! If I could rate it less than one star, I would.

Side by Side KSC24C8EYY01 - We put in a new counter depth KitchenAid refrigerator 3 1/2 years ago. The freezer recently stopped working for no apparent reason, then kicked back on after 24-36 hours. This has happened 4 times in less than 3 weeks. By the time the service man gets here to check it out, the freezer is back to working, and he cant find a problem. The 2nd time he called Whirlpool and went through an entire diagnostic testing and still found nothing. He thought the Whirlpool technician that he spoke to was not too bright, and actually rather rude and indifferent. The only recommendation they had was to replace the mother board for a cost of $800 - with no guarantee that replacing it will solve the problem - it was just a guess. The service man told us that he wouldnt buy a KitchenAid appliance for anything - their service department was difficult to work with and trying to get parts needed for repair can be a nightmare. We will NOT be repairing this refrigerator and we will NOT EVER purchase another Whirlpool appliance - EVER.

My KitchenAid dishwasher caught fire caused damage to my home. There was a class action lawsuit with a substantial settlement/compensation to the owners. KitchenAid offered me $100 off MSRP for a new dishwasher. I can purchase a new dishwasher for hundreds off msrp at my local mom and pop store. KitchenAids offer is not only insulting and offensive but also no different to what they offer all their customers with minor complaints. Kitchenaid dishwashers involved in the lawsuit were found to be faulty and downright dangerous as they catch fire and can burn a home down. Had I not been home at the time, my home would have been destroyed and $100 is what they think is appropriate. KitchenAid does not stand by their products nor do they provide support or assistance.

We bought a KA frig in 2005. We should have learned from that experience. Week 1 everything in frig and freezer was freezing. Service came out 3 times. Finally they removed whole freezer side door (the brains of the unit) and brought a whole new door. Wouldnt replace whole thing just the door. While putting on new door they scratched and scuffed up unit. Yr later ice maker broke. Had to have new ice maker. We have continued to have trouble with it and it is messy. Ice gets hung in shoot, come home water on the floor. Finally stopped using it and went back to ice trays. We paid 2200 for this unit. We redid kitchen in Jan 2011. New slide in range above stove vent a hood vented thru the roof and microwave and new dishwasher. We dont cook a lot. We use the dishwasher maybe 3 times a week. It would not complete cycles but not consistent on which one then the panel lights started staying on, then off. Then it stopped working. After reading reviews we started the breaker thing. Now nothing. It wont be 4 yrs old until Jan 28, 2014 and remember used MAYBE 3 times a week. :( The writing on my knobs on the stovetop rubbed off the first time I cleaned them. The oven temperature has never been right. We have tried to adjust it but no luck. The oven does not cook evenly either. The vent a hood does not draw good. We paid a lot of money for these appliances. I previously was a Jenn Air fan... Loved loved loved Jenn Air. The ONLY reason we went KitchenAid was because the dealer in my town which we have always purchased from stopped selling Jenn Air. If we didnt purchase from them they dont work on it. So after they assured us how good KitchenAid was (even tho we had problems immediately with our fridge supposedly a freak occurrence) we went with the KitchenAid. BIG HUGE mistake. NOW the dealer we bought from so they would work on it for us has gone out of business after 60 yrs. They retired. :( Now I had to call 800 number to find someone. I have been waiting a week and a half and still no call for my appt date. We will never purchase KitchenAid again. Bad product and very costly. :(

The Superba Electric self-cleaning oven does not heat up to the appropriate temperature. I live in a condominium and at least two other units are experiencing the same problem.

Our KitchenAid dishwasher was in our house when we moved in 10 years ago. It wasn’t new then and has no signs dying. It is sort of loud, but does a good job. If we ever have to replace it I will buy another KitchenAid.

Model YKMCS1016GSO microwave, cabinets designed to accommodate this model, 18 months old and the keypad no longer works, some numbers failed first but then the start button failed making this useless, knowing what I know now I wouldnt have accepted this for free, the aggravation and cost of a retrofit (wont be Kitchenaid) far exceed the original purchase, this was a new house with 4 new Kitchenaid appliances, waiting for the rest to hit the proverbial fan. Would not recommend kitchenaid to anyone. I had to select one star as zero was not an option.

After a year and half, I had to have the repairman come out to fix the oven. $230 later, it worked. But now the oven is less than 5 years old and the oven will not work. And the over-the-range microwave will not work either. I will never buy another KitchenAid appliance again. I have had other microwaves and ovens from different brands that lasted three times as long and were much cheaper! Stay away from KitchenAid products unless you like throwing away money!

I purchased a new KitchenAid Superba EQ Series 24 dishwasher model KUDE40FXBL4 from Sears.com on November 21, 2011. The appliance was delivered and installed on December 5, 2011. In May of 2012, the dishwasher stopped mid-cycle and would not drain the water from the tub. The control panel was totally non-functional. On May 18, 2012, a factory authorized repairman from A&E Factory Service attempted to repair the dishwasher by replacing a bi-metal fuse. The dishwasher functioned until June when the same repairman returned on June 1, 2012 because the dishwasher had again stopped mid-cycle, would not drain water and the control panel was non-functioning. At this time, the repairman installed a controller and fuse. I told the repairman I was very concerned that the dishwasher had to be repaired twice within a two-week timeframe. I also mentioned the fact that the dishwasher possibly could be defective and that I did not want an appliance that needs constant servicing. The repairman assured me that KitchenAid would replace the dishwasher if it continued to break down.Yesterday, December 6, 2012, one year and one day after the initial installation of the dishwasher, the dishwasher again shut down mid-cycle. I spent over an hour on the telephone attempting to get a satisfactory resolution from KitchenAid and/or Sears. I was not satisfied with anything KitchenAid or Sears offered. Their basic answer was that I should have the appliance repaired and buy an extended warranty. My answer to that is why throw good money after bad? All that accomplishes is to make the purchase price of a defective product cost even more. If after two service calls during the first six months of use KitchenAid factory service has not been able to accomplish a complete and total repair of the dishwasher so that it does not breakdown every six months, then purchasing an extended warranty will not fix the defective product.I was a loyal customer of KitchenAid products prior to this bad experience. I had a wonderful KitchenAid dishwasher prior to purchasing this defective model, but the wire baskets needed replacing and were so expensive. I thought it wiser to invest in a new dishwasher than to put new baskets in a 10-year old dishwasher. I now realize what a foolish decision that was. That dishwasher is still functioning perfectly in someone elses home while I am facing the possibility of dealing with a defective appliance that will require servicing every six months or replacing. Either way, I lose. It is my educated opinion that KitchenAid should replace the defective appliance and recall that model.To the reasoning mind, the thought occurs that these breakdowns are a built in ploy to sell extended warranties and thus keep the parts and service departments also in business. While this practice of planned breakdowns may appear to be a revenue generator equal to or greater than planned obsolescence, it may prove detrimental in the long run. As a particular and wise consumer, I will find another manufacturer of a longer durability and better quality product or just give up the dishwasher all together. The consumer does have other options. At any rate, I refuse to be forced into paying additional funds for a dishwasher that is not functioning up to the original expectation of the purchase price of $1,377.01, which is an overcharge for a product that only works for six months at a time.

Purchased 42 built in refrigerator 18 months ago and the frame cracked so it was replaced in May 2016. 5 months later the motherboard and other parts went. Repair company that KA sent said it was like an engine going out on a new car and recommended it be replaced instead of repaired. Customer service said they wont replace. Email to CEO went unanswered. KA doesnt care about its customers and they dont build a quality product. If I could do it again I wouldnt buy KA again.

I purchased KitchenAid top of the line stainless steel refrigerator at APT Appliance in Glenview, IL on 12/9/13. We are senior citizens who live alone. We needed service on 3/18/16, only to find out that we need a NEW switch for our Ice maker dispenser. Shame on you! You are proud to make things American? Well the products SHOULD be made BETTER. After a little over 2 years, I must replace it to the tune of over $120.00. Now this Refrigerator was not the cheapest one you sell, but the most expensive. Shame! Shame! I guess the idea is foreign made is the way to go. Unsatisfied in Lincolnwood, IL.

This refrigerator is an expensive $9000 built in KBSN602ESS00. It is a replacement for another KitchenAid of the same size. I have had 4 service calls hoping for a tech that can stop the loud, disruptive shaking, rattling noises this unit makes. It is so loud it can easily be heard in the next room where I watch tv. I have spoken to Kitchenaid numerous more times hoping for a solution.Besides the loud ice maker filling with water, the obnoxiously disturbing loud noises from ice cubes dropping, the compressor humming loudly at two different speeds, this built-in makes a sound like metal being shaken and rattling. It can make this noise 6 times in 20 minutes. It does it in the middle of the night, during the morning, every time water is being added to the ice maker. Even if you push the ice maker arm into the off position, this refrigerator still makes the shaking, rattling noises. It wastes your time with tech appointments. Whats worse is Whirlpool apparently tells techs its a water line moving problem. Two techs have told me the noise is internal to the refrigerator.Each tech has called into Whirlpool for a solution, yet that expensive, disruptive unit is still sitting in my kitchen. It has also had temperature control issues. Thirty-four degrees is the coldest setting for this refrigerator. It does not always maintain this temperature on its shelves though. It also has the capacity to drop the freezer to -15 F. That wasted a good portion of my day. Waiting for techs, 4 times has wasted another 4-hour blocks I had to fit in to still be left with this disturbing refrigerator. The salesman quit working for the store I purchased it from about a month after the unit was installed. A second salesperson assured me she would contact Kitchenaid. I have heard nothing back.

We purchased the dishwasher (plus five other appliances) as we understood they were a quality product. After 30 months of minimal use we woke up to a major leak from our dishwasher thankfully not reaching our finished basement. Call in appliance repairman of high quality and had the the whole pump system replaced. The repairman said it was very common replacement on KitchenAid and it was probably a manufacturing issue. Talked with customer service and was told under no circumstances would KitchenAid stand behind their product as we did not call customer service first for service. Without a paper trail they would do nothing. I hope this will help other consumers make a decision on what products they will choose.

This dishwasher leaked on my floor. A crappy piece of ** unit. What a waste of money. Do not buy this crap dishwasher. You are warned.

In the past 8 year I have built 2 new homes on the upscale side of the housing market. In both situations I used higher appliances from KitchenAid. For the investment made, I am very dissatisfied with quality of the produce drawers. On both drawers, the chrome deco on the drawer handle has come loose dueto faulty adhesive and both drawers have cracked in the center of the drawer handles. This is something I would expect from a 300.00 refrigerator, not one over 2000 dollars @ builders cost. In addition, I had the ice maker replaced in 6 months due to a faulty board, which is something you as manufacturers are aware of, but failed to advise the consumer. We have replaced the ice maker board and now will address replacing both produce drawers. I must say that after less than one year of ownership and facing the fact that all the other series of appliances are also KitchenAid products, I am waiting for the next problem to occur. I come from a family of builders, both residential and commercial and intend to advise them to consider other upscale appliance manufacturers on future projects. If this letter never goes up the management ladder I am sure I will receive the same reply as my last e-mail, indicating that your Customer Service Department also needs repair. Being an owner of several national companies myself, I am very aware of the damage that can be done by not reacting to a problem, where consumers are involved. Thank you.

My dishwasher was purchased in November 2012. After having the repairman out several times to fix top rack and a few other things, now am unable to use top rack as the arm is no longer rotating and dishes are not clean in top rack and am only able now to wash dishes in bottom rack. The dealers repairman said he could nothing wrong the last time and charged me $50 even though it is still under warranty from dealer. I am so disappointed in this dishwasher to the point of tears and frustrated no one can tell me the problem. Am following all the guidelines, turned up water temp, use cleaner once a month, rinse aid, etc.

KSC23C8EYY02 - Bought new with all other KitchenAid appliances. Thus far the dishwasher is the only appliance that has not given us problems. The refrigerator/freezer (less than 36mos. old) has stopped cooling for the second time. Their customer service folks are well trained and nice, but the product is terrible. And, if you have service done under warranty by their contracted service folks (in our case Alabama Power) dont take Freon leak as a problem answer and solution of replacing Freon. I am now on my second go round of throwing out a fridge of wasted food in the last 6 weeks. Only to be told it will be 6 days before they can come out.

Purchased our new home in 2011 with this top of the line upgraded microwave. A total piece of JUNK. The heating element has broken 4 times. We are ready to go after KitchenAid. We contacted them previously and offered no help. We are not paying to fix this for a 4th time in 5 years. Crazy! We will NEVER buy a KitchenAid product again or recommend to anyone.

My KitchenAid fridge is 9 years old. It has always had too much moisture in it, water pools on the inside. It stopped working entirely one year ago. I called KitchenAid directly for help and the defroster was replaced for $480. Now it stopped working again. I’m not going to sink another $480 into replacing the defroster again. I won’t buy another product from the Whirlpool/Maytag/Amana/KitchenAid brands.

The top racks are difficult to load with glasses and cups as the metal rods interfere with loading. Equipped with eco wash and top tray can be adjusted vertically. Probably a good size as any larger would require second setting of dishware. The only beef I have with this unit is the fact that its noisy. What can a few inches of insulation cost?

Refrigerator Model KSC23C8EYY03 just a year old. Problem with ice forming behind bottom drawer in refrigerator section. Needs a new fan and thermistor. After waiting for parts and then put on the service schedule, the repairman came but had the wrong part. Now, again waiting for the part and to be put on the service schedule. Without a refrigerator for three weeks. Also, the fan is encased in styrofoam held together by tape. No wonder there is a problem. Also the reviews for the repair company sent by KitchenAid were not favorable. I found this out firsthand.Updated on 03/10/2016: In August I had ice built up behind the drawers in the bottom of the refrigerator. KitchenAid replaced the fan and thermistor. Seven months later, same problem. KitchenAid denied any problems with these parts.

Purchased from Lowe’s 9/21/18 and bought 5 year extended warranty through Lowe’s. Kitchen Aid did not supply refrigerator to Lowe’s until 11/15/18 (they said they weren’t ready to manufacture that model until then). I noticed first of August 2019 (8 months after delivery) that the long deli drawer (under the crispers) was not shutting completely on the left side. It stuck out like something stuck behind it. Upon checking, I found a block of ice (maybe 15” long by 5” high) behind the left half of that drawer. It was still under Manufacture warranty and they sent repairman from local appliance repair in 8/6/18.They returned 8/23/19 to repair. I had to empty the refrigerator and freezer 24 hours before and turn it off to allow the ice to melt I was informed. I did this. A pain is in the neck of course to relocate everything. The repair was made. 6 months later, I notice the same issue with left end of drawer not shutting. Sure enough, the same block of ice had returned. Called Lowe’s and they had no record of first incidence because that was MANUFACTURE WARRANTY incidence. Was rudely told this would be the FIRST incidence of such issue now that under Lowe’s extended warranty.I am set for yet another Appliance repair store to be here 2/13/20. So I’m sure they will also tell me to empty it before they return for repair! And my fear is this will be a temporary fix just like last time. I’ll be reporting it again in another 6-9 months and eventually my warranty will expire and I’ll be out the money because I have a LEMON!!! I think Kitchen Aid should replace it. I also would like to know if this issue has occurred often with this model. Maybe I don’t have a lemon, but the whole model manufactured at that time (between Sept 2018-November 2018) are faulty???

We bought this Convection Oven/Microwave at the same time as our oven, KEBS107SS, and cooktop, KFGS 206VSS. After buying it at Sears and coming home and reading the reviews here, I was ready to cancel the purchase. Decided instead to purchase the 5 year extended warranty. Buying warranties is something we dont do. However, we were spending so much on these 3 appliances and after reading the complaints on the oven and microwave, we did purchase the 5 year warranty on the oven and the microwave. Less than 18 months later, the microwave went out. The service guy has been out twice with a 3rd trip scheduled. I have been without my microwave for 13 days and it will be another 10 waiting for the parts. The worst part was being without it while needing to cook for 25 during Christmas, which is not something Id expect to do with a microwave weve had less than 18 months. Next time we buy appliances, I will read reviews before we purchase and I will not purchase from KitchenAid. KitchenAid doesnt care about their consumers who buy their products. (That is a story Ill need to write on our cooktop that we didnt purchase the warranty on.) There are other appliances out there with better reviews. The KitchenAid appliances look nice, but the quality is not there. Our last microwave that was over the oven was not even broken when we replaced it and it was 15 years old without ever having a service call. It was GE and was the microwave that came with the house. It wasnt even an upgraded appliance! I dont write reviews, but I learned so much from reading these, and now that we are having problems with a relatively new appliance, I decided to write this for others.

Bought KitchenAid stove about a year ago, model KSDB900ESS0 and Im 100% displeased with the AquaLift self-cleaning technology to clean the oven. Tried several times and the oven looks just as dirty after the cleaning cycles. I Cant even use chemical cleaners because I may damage the finish on the oven walls. My previous stoves were also KitchenAid and they were 100% efficient. Paid a lot for the last stove and I have to stop using the oven because I cant properly clean after each use! Im extremely frustrated!!! Any recommendations?

Purchased VERY EXPENSIVE (built in) side by side refrigerator in 2011. Started having ice maker issues within the year. At this point /050316 repairmen have come at least six (6) times- even replaced icemaker. Repairman said these door models have ALWAYS had problems & should be taken off market. Really makes me angry that I wasnt told about this since my built in is SO MUCH MORE than regular cost of refrigerator! Im about to call for repair AGAIN today! I should have been given a different refrigerator from the beginning and also been paid for new cabinet fronts for different style refrigerator! I try to warn everybody I know about this to prevent someone else being taken as I was! Would NEVER buy another KitchenAid!

Re: KitchenAid dishwasher model KUDE20IXSS8, serial # F22604005. In September 2012 my wife and I purchased a KitchenAid dishwasher (referenced above) that can only be described as a lemon. Here are the reasons: Within a month of purchase, the drain pump needed to be replaced. Less than a year later, the touchpad and left-side top-rack support had to be replaced (the touchpad was under warranty, but not the rack support or labor). Total charge: $193.78. Eight months later the top rack had come loose again. Total charge: $182.60. Just two months after that the machine sprung a bad leak -- the motor and pump assembly had to be replaced. Total bill: $399.00. Exactly one year later the top-rack roller needs replacing. The service technicians estimate: $275.00. In less than three years of ownership, our overall repair bill adds up to $1,050.38. Thats just $71.66 short of what we originally paid for the machine, installation and sales tax included! But we have decided not to make that final repair. This machine is clearly a losing proposition. Instead, well save our money toward buying a new machine of another brand.

In December, 2013, I purchased a replacement dishwasher for my then 20 year old KitchenAid. Shortly after it was installed, we discovered that the handle was improperly attached and one end stuck out, catching on clothes and tearing them. KitchenAid informed me, That was just the way it was on some units. I found that unsatisfactory, so they sent a technician out who basically did nothing. I called the retailer, who replaced the unit completely with a new dishwasher within a couple of weeks.The new unit was installed in January, 2014. It came with a one year manufacturers warranty, and I purchased an extended warranty good through 2019. Since we are at our second home much of the time, and use this dishwasher twice weekly on average, we thought we would be safe with the new unit, which had a properly installed handle, by the way. No such luck. Shortly before Thanksgiving, 2015, while the unit was less than two years old, the top pull-out drawer fell down, landing on the dishes below. We removed the top drawer/pull out unit, and tried running it without the top drawer, but no luck.The unit would not operate without the top drawer. I called the warranty company, Bankers Insurance. They dont cover mechanical parts, I was told. So I called KitchenAid, and the wait was so long I was directed to their website, where I was instructed to enter my zip code to find a service technician. So I did, and the results? NO SERVICE in my area... impossible to believe, with over a million people in my greater metro area! Nonetheless, I contacted the retailer, who gave me the name of a service company. Their technician came out today, took one look, and said that the problem was a repetitive one, a defective part that KitchenAid was replacing with metal parts. No more plastic -- they had so many issues with this part that they were in most cases repairing the defective parts at no charge. That of course, was not my luck when I called KitchenAid. Nope, no replacement. We are not showing any problems with that model! Exact words.Not their problem! But they would be happy to direct my call to the parts department where I could order the parts, and pay for them, of course. I spent over a thousand dollars on this dishwasher, it gets light use, is less than two years old, and it wont run without a cheap plastic pull out part that will cost me well in excess of $200 to replace, because they only sell the entire mechanism. My biggest regret? I specified KitchenAid for my dishwasher in my second home. Trust me, they are not what they used to be, nor is their customer service department.

Have been purchasing KitchenAid for years. Usually very satisfied. However, their products have changed. They are not made as well as they used to be. Especially this dishwasher. I have to clean it at least once a week with dishwasher cleanser. The dishes still come out dirty and that’s after I also rinse off the dishes before I put them in the dishwasher. I usually have to run the cycle twice to get them clean, and even then the dishes still don’t come out completely clean. I’ve also tried different brands of dishwashing detergent and finishing rinses. Even if I reduce the number of dishes I put in the dishwasher, I still get the same results. I had the machine looked at while it was under warranty. All they did was clean the arms. I was still getting the same results. KitchenAid did nothing for me and once it was out of warranty, they wouldn’t do anything. Now I’m stuck with a terrible dishwasher.

I purchased a brand new KitchenAid double oven range model KGRS505XWH01. Three weeks after use, we noticed that the paint is lifting off the front panel, above the knob on the left side. I called and they sent a repair person and it was changed. The same problem appeared 2 months later. I sent pictures to the service department and questioned why this problem is reoccurring. They told me that they are changing the service company and the new service crew will take care of it. After a month, a new panel arrived and then A&E Factory service called and set up appointment for repair. The panel was changed and again, a couple months, the same issue. I called the service department and to my surprise, they told me that they do not warranty cosmetic issues. I complained that this is a defect in design or their manufacturing process. They did not care. I sent a letter through my attorney to Jeff Fettig, President and CEO, Whirlpool Corporation. I had a call from their executive office and they promised the problem will be fixed for good. Next, we had a call from A&E Factory service for repair schedule. They changed the front panel, top tray and a burner. I thought this fixes it and were excited, but the serviceman hinted on similar problem many places which has been reoccurring. Anyway, the problem is back after four trips and now I called Whirlpool service and they are telling me that it is over a year and out of warranty. I am sure this product has a major defect and they need to do a recall or get a panel which the paint stays on. I will never buy anything from Whirlpool corporation for as long as I live.

We bought a high quality KitchenAid dishwasher that leaked all over the floor 18 months later. Turns out the pump/motor assembly must be replaced at a cost of $459. The company could not care less. Im going to replace the motor assembly myself and I will never again buy KitchenAid even though my newly renovated kitchen was completely stocked with KitchenAid appliances. Ive never had such a problem with any other appliance in my 40 years of home ownership.

I was disappointed in the KitchenAid dishwasher I bought. I was happy with the noise level and look, however it never worked properly. It did not wash the dishes efficiently and the drying setting never worked. I had Kitchen Aid come and look at it and they told me it was an “energy efficient” dishwasher so it did not dry dishes thoroughly. I had my plumber come and look at the connection to make sure all was fine. Kitchen aid put me off until my warranty was up. I replaced it with a GE that is energy efficient and works really well, it is not as quiet, but washes my dishes and my drying setting works when needed. I was disappointed in the product but. It can happen. Things can be defective. I was more put off by the way it was handled.

I purchased a KitchenAid stove in 2006. In 2008, the electrical panel needed to be replaced. The electrical panel again has once again failed me, and the company says Im on my own because the warranty for electric has expired and it’s not a quality issue. First off, this is an ongoing problem with the electrical panel which is an obvious quality issue. Also, there is a slight bend on the front of the stove which causes water to seep in and destroy the panel over time. KitchenAid customer service could care less and left me hanging out to dry. I will never buy a KitchenAid product again and I highly advice anyone interested in this product to stay as far away as possible. This company which is actual Whirlpool doesnt stand by its product in my opinion. They need to take customer service lessons from Apple and Dyson. What a terrible experience I have had.

My dishwasher is old and it is still working well. I especially love the quietness of it. Of all my products, this has held up the longest and works the best. I can put it on at night and never hear it.

Bought a KA double convection oven. It works well enough but the problem is that enamel and metal on the upper oven floor melted forming small holes. I contacted KAs parent company and was advised that the oven liner was not a replaceable part. Heres the response. Thank you for visiting the KitchenAid website. We appreciate hearing from you. We apologize for the problem you are experiencing with the interior of your KitchenAid oven. The oven liner is not a serviceable part and is not available. The only resolution for the problem you are experiencing is replacement of the oven.You are a valued KitchenAid customer and we appreciate the opportunity to address your inquiry. We invite you to contact KitchenAid again either by calling (800) 422-1230 between 8:00 AM to 8:00 PM EST weekdays or by emailing whenever the need arises. When calling please press the available option or stay on the line to reach a representative.I.e. Buy another $5000 dud? Not likely. Meanwhile I am concerned about using the oven in case a spill allows grease to migrate into the cavity between the upper and lower ovens. I imagine that this would be a fire hazard. I will never buy anything from Whirlpool again and advise others likewise. Their brands are WHIRLPOOL. Every day, care™ KITCHENAID. MAYTAG. INDESIT. CONSUL. BRASTEMP. AMANA. JENN-AIR.

We bought the 29 cubic foot french door freezer bottom fridge (KFIS29PBMS) in the spring, and have had nothing but problems with it. When we received the unit, the door baskets and wide drawer were broken. I called support, and got a very friendly agent who shipped out new parts. In July, we noticed a large ice block forming in the top left corner of the fridge. I called support again, and got an average agent that said it is a known issue that they are making a part for, however it will not be ready until November. Last week I noticed that rust spots are forming on the front of freezer door, AND a fan or compressor now clangs horribly when the unit attempts to cool. It is loud enough that we cannot have a conversation on the main floor without being interrupted. I called support again, and spoke with a very rude agent. They are sending out a service tech, however we are really disgusted with the lack of quality in this product.

My top-of-the-line KitchenAid gas stove has had an electronic control panel failure twice now. The first time it’s just the oven that would not light and one of the panels (there are evidently 3) was faulty and was replaced under warranty. The second time the electronic control panel short-circuited and turned on the convection fan, which got red hot. Sparks and smoke were coming from under the burners, which is where the panels are located. I was not using the stove at all, but thankfully I was home! I was able to throw the circuit breaker in the basement.When the stove stopped glowing red, I pulled it out from the wall and unplugged it. The repairman that first came is no longer available. I have not been able to find anyone that has a card for both electric and gas. Customer service expressed regret that they could not help me find a repairman, but said to let them know should I find one. What? I will not repair this stove. I consider it an extremely dangerous appliance and do not want it in my house. I feel that Whirlpool should do everything they can to correct the situation for other consumers. Ive found other mention of the same failure with this model.

Bought a brand new refrigerator. Thought I was buying top of the line but found out I paid top dollar for a loud broken unit that even KitchenAid wont fix. Nothing but problems with the unit since I plugged it in. Between compressor, water adapter, and broken reservoir I havent been able to use a fully functioning unit for 2 years. The support offered from KitchenAid is next-to-nothing. They simply do not care that their unit does not function.

We’ve been waiting two months of our brand new refrigerator getting fixed. Brand new. KitchenAid sucks, hitting up the lawyers who filed the 2019 class action to see if they will file for my model KRFC704FPS03.

I own a KitchenAid gas range Mod. KGSS907SSS01. Its only eight yrs old and I’ve only had problems since I got it from self-cleaning (which I decided not use this future anymore) because I was just wasting my money every time I use I had the same black down and paid for repairs, oven that doesn’t heat up or is inconsistent to cheap top insert elements the brick easily (i.e. insert for large left burner) it just fell apart while cleaning... I would not recommend anyone to buy this model thinking you are getting top of line. PLEASE STAY AWAY!When I contact Whirlpool for help or tip on how to replace parts myself they rudely offer me to contact their tech repair person to come to my place and basically ** me financially with high prices to repair my unit that is all I’m left with. I feel I paid high price for this unit and I expect to get better response from Manufacture since they are aware of the issues with this range. I’ve come across many complaints about this model As I searched for solution on web. Again, stay away from KitchenAid/Whirlpool ranges.

Stay away from KRFC300EWH01. Build up of frost around freezer door. Purchased from Home Depot on Warner in Huntington Beach, CA... They also appear hopelessly unable to do anything to replace the unit. Technicians come and go with glue, suggestions, and a new gaskets but the ice continues gathering like a snowstorm just swept through. I am referred Whirlpool Mfg. They refer me to the service center. The service center only services during the work week... in 5 hr windows... So they think no one works 8-5. Rotten family of products. Give me a 10 yr old fridge that works... no gadgets. This thing runs constantly... Electric bill up. I shall continue the battle. Watch the headlines!

In my quest to contact Whirlpool (US), with perseverance, creativity, luck and detective work I received a telephone call from Whirlpool (U.S.) shortly after my initial review. A Whirlpool Executive (Mr. Chastain) was apologetic and took control and personal responsibility of my problem. Mr. Chastain arranged for a technician to service my microwave to my satisfaction and provided me with a full refund for all Whirlpool service charges (parts and labour). While I am grateful to Mr. Chastain for resolving my problem, it would be helpful if Whirlpool included direct telephone #s (not a call center) and legit email addresses on their website for consumer SOS.

On November 11, 2016, we purchased all new KitchenAid kitchen appliances (nearly $10,000) from a local reputable appliance dealer. On December 27, 2016, we took delivery of the new appliances, and after cabinet modifications, the fridge (Model KRFC704FSS) was installed and working by the second week in January 2017. Near the end of May 2017, we started to notice reduced cooling and slow ice making in the fridge, and arranged for a service call. The service rep came out June 19, 2017, and concluded the main control board needed to be replaced. One problem, since this was a new model/design parts were not available, and we did not know when the parts would be made available! After being without a fridge for weeks and many phone calls, the parts were finally overnighted, and the main control board was replaced. This appeared to fix the problem for several months until just recently over the holidays.Keep in mind, we spent nearly $3500 for this fridge with LED lighting, wood serving tray, digital controls, etc., and absolutely love the looks, style, and functionality of it; However, we are now experiencing the same problem as before (not cooling and slow ice production), and again set up for a service call on January 3, 2018. The service tech came out and after running a few codes and consulting by phone with the Whirlpool/KitchenAid service repair team, spent nearly 3 hours completely disassembling the inside of the fridge to defrost the condenser cooling coils and reassemble the fridge. He indicated this should last for a several weeks, but also indicated the ultimate fix would have to wait until he returned to apply a silicon caulk along the exterior seam between the outer stainless-steel skin and interior plastic shell. Since he did not have the right color of caulk, he needed to order it from Whirlpool/KitchenAid, which should arrive in a few weeks. Since we had the initial problem under the original warranty, we elected to purchase the extended manufacturer’s warranty service plan (3-years); so, this activity was being covered (i.e., no out of pocket). After conducting some research (like Anthony), we discovered this same fridge model and problem is documented across the internet. The model had already been redesigned (less than a year in production). Giving this some thought, and not liking the direction the repair was heading, we decided to start working with Whirlpool/KitchenAid directly to resolve my concern. Here is where it gets very interesting.Initially, we went to the KitchenAid website and followed directions for a customer concern by sending an email to NAR Customer Solutions @KitchenAid.com. On 1/3/18, Lisha called and left a voicemail and requested a callback to 1-800-331-2689 and mention Ref # **. After about 40 minutes of hold, we talked with someone in Michigan (MI) who wanted to know if we used social media (?). We informed him no, that we just sent an email to NAR. Wrong department… He sent us to Kimberly in MI. When she realized we were on an extended service plan, again wrong department, and was told to call 1-866-265-2082. After about 30 minutes of hold, we get Ashley in Tennessee, we believe with AIG (the extended service plan underwriter). Then, we’re forwarded to Amber at 1-800-253-1301 and told to mention Ref #**. After going thru the whole spiel again with her, we’re told to talk to her supervisor Marisa (?). She informs us there is nothing flawed with this fridge, and we must go the repair route. Not liking the fix for the fridge, we persisted to pursue a replacement that would work without a modification of additional caulking. We called again and talked with Katrina in MI with KitchenAid, who understood our concern that the repair was being made outside of the service contract by making an addition or modification using caulk and not repairing with new or refurbished parts, but she had to discuss with the service rep to confirm that was the fix. The next day she called back and left me a voicemail and requested I call back to 1-866-640-7146 and ask for her or Aleah. Unfortunately, this was not a direct line (as she indicated), and we were sent thru the same calling tree, recordings, on-hold, transfers, etc., again as previously mentioned.Long story short, we finally gone thru to an Andrew in TN; then an Erin in TN; then her supervisor Katzman; and finally, the “Resolution Manager” in MI (?), Gabby (ext. **). This appeared to be where the buck stopped. She insisted that by adding the caulk, this was a fix under the extended contract (using new parts) because the caulk had a Whirlpool part # (even though caulk was not intended or initially installed there). We expressed our concern that the remedy to add a bead of caulk sealant to the exterior joint between the stainless steel shell and interior plastic was not a “repair” using “new or refurbished parts”, and that it was an “addition or modification”, and only appeared to be a “band-aid” fix for the poor design of air flow that was changed on this model of fridge within a year… She disagreed. After spending about a half-hour on the phone with this manager, we were at the end of our rope. She thanked us for our time and mentioned she would document in our file our dissatisfaction with the proposed remedy to fix our fridge. In summary, if Whirlpool/KitchenAid were to admit and own up to this poor design flaw having subsequent failures, they’d be needing to recall and replace several units; hence, the reason for what we have gone thru and “contract misinterpretation” push back. We will proceed with the current fix, and tolerate at least 3 more repair visits over the next 3-years until the “No Lemon Guarantee” stipulation as provided in the KitchenAid Service Plan kicks in. Unless a class action lawsuit is initiated. Stand-by to see how that goes!

The Kitchen Aids Superba double ovens self-cleaning option burned out the control panel. The repairman said that is a huge problem with these ovens, but still charged us for the call, and the replacement part. Now, the problem is, I can turn it on, but I cant change the temperature, and it will not turn off, unless my husband turns off the breaker switch. A new repair guy says the parts are discontinued. Its not fun going through the holidays without an oven. I am still trying to locate parts online, but no luck so far.

I have had my KitchenAid dishwasher for 3 years but have only had it working properly for 3 months. I had to replace the top basket parts TWICE, and the control panel is defective. I have 5 kids, work full time and have no time to beg and plead over warranties and complaint records. We have had nothing but problems, and KitchenAid Customer Service will not waive the service fee and parts cost to have it fixed. I have been calling and discussing this issue with them for over a year, and they wont help me resolve the issue. I was always under the impression that this company made durable products and stood by them, and it seems to be a BIG disappointment. It is now nothing but a fixture in our kitchen and hasnt been used since the summer of 2012. KitchenAid is NOT a company of customer service and product integrity. Buy at your own risk. I will not ever buy another product from them and refuse to give them any positive word of mouth. What a shame.

I have had my KitchenAid slide in range for 3 years, model KGRS807SSS00. Ive had the panel burn out twice while cleaning the oven. Repairman said that this happens quite often due to the fact that the oven heats up so high that it burns out the panel. This seems like a defect with the appliance yet KitchenAid refuses to believe it is their problem and wont repair it. Last time I will ever buy a KitchenAid.

In 2012 I purchased my new home and upgraded to ALL KitchenAid appliances. It was costly and I wish I would have done better research on appliance manufacturers. Just before the warranty was up on the first year, my refrigerator was leaking water. KitchenAid came out and fixed the water dispenser tubing. The repairman suggested that I buy another warranty and to keep buying them. He added that KitchenAid appliances are constantly breaking and the refrigerator was the worst appliance for reliability. I purchased a new 1 year warranty and that was up 1 month ago. I did not renew the warranty this year due to recent unemployment. Now the thermostat is out and it is going to cost me $300.00. I am going to purchase the warranty on all of the other appliances and ride this out. BBB and Consumer Reports recommend Thermador. I will be certain to never buy KitchenAid again and will go with what is recommended by the experts. Thanks KitchenAid!

KitchenAid drop-in stove/oven bought in January of 2015. DONT YOU JUST HATE IT WHEN YOU BUY SOMETHING AS BIG AS A STOVE -- RELIABLE ONLY ON THE NAME? It is my fault for buying from SEATTLE HOME APPLIANCE THAT WAS GOING OUT OF BUSINESS. I didnt know that but it was KitchenAid so was thinking they would stand behind their product. I paid for the person to come and I paid for a new element on a new drop-in stove/oven and it made no difference at all. IT SUCKS!!! I dont cook/bake at all. I cant afford to buy another one and Im almost 70 and just wanted to bake cookies. well you cant!!! They need to replace these terrible products and give me one that does work.

As has been noted in other reviews, KitchenAid has issues with the ice makers not functioning correctly and prematurely breaking. Not even three years into owning the refrigerator, the ice maker has now completely burned up. Brought the issue to KitchenAid/Whirlpools attention and they just dodged questions about the issue being a known issue and inquiries if there have been other reports of the problem (which there obviously have been, as one can see clearly in the reviews). Instead, they tried to get us to contact the seller and ask them to cover the repair. $2400.00 for a refrigerator is not cheap... We wont be buying KitchenAid, Whirlpool, Maytag, Jenn-Air, or any other brand under the Whirlpool umbrella after this experience. (We have several KitchenAid appliances, as we used to think they were a good company.)

We did a lot of research and talked to appliance salesmen before we purchased our Kitchenaid dishwasher two years ago. Everyone gave this make and model great reviews. When it worked, it was great. It had the extra arm in the bottom. 3rd rack. Then about three months ago it would not drain a lot of the time. We would find soapy water after the cycle. We called kitchen aid, looked on Youtube and tried to correct the problem. Had to press drain cycle to get rid of water and then we did rinse. Sometimes still water in bottom. We called our local repair man and he diagnosed it as being a defective drain pump. Called Kitchen aid. They will cover the part only if we use their repair service. So now I will have to pay them after paying my guy a diagnostic fee! THIS SHOULD NOT HAPPEN IN A TWO YEAR OLD Dishwasher. !! Repair guy said all new appliance are not built to last. Next time I will get a minimum feature model. I noticed others have had similar problems. Wish I had seen these reviews before buying.

I dont know where to begin. There are SO MANY design flaws on this stove. The stove top burners look fine but you cannot fit more than two pots on it at a time (unless you are using very small pots). The back two burners are so small and inefficient they can really just be used for warming. The broiler consists of a single tube that runs front to back so the middle of whatever is cooking burns while the sides arent browned. The bottom rack of the top oven is so close to the bottom that food scorches on the bottom as well as your hand.I bought this stove 2 yrs ago and had continual problems with fluctuating oven temps (Used a conventional thermometer to check). The thermostat was replaced. A couple of weeks later, the computer board was replaced. Still didnt work. Quoted the lemon law policy and the stove was replaced. The oven then worked although I am stuck with the design flaws. Now the oven temp is becoming erratic again. I did buy the extended warranty but am anticipating an ordeal. P.S. I have never used the cleaning feature because I read consumers reviews.

I had 2 different KitchenAid Dishwashers in 9 years. Neither lasted more than 5 years. One only lasted 4 -- AND I bought the 5 year warranty. However, it doesnt cover the PUMP which broke. What is the use!?! I am so frustrated. I was dismissed by their customer service, and just told sorry. Well, that is certainly not good enough. This is a rip-off. If you are ok with spending over $800 every four years, good for you, but I am not. I called repair people in my area and they said the minimum cost to repair is 400. They said that model was not good to begin with, but I researched and researched, and I trusted the name. But they dont stand behind their product to even have parts in their warranty. I have to buy a new dishwasher, and I looked here for recommendations. I hope this helps someone avoid a KitchenAid mistake.

Very quiet, does a great job of cleaning dishes, even those with baked or dried on food, and has good capacity. It has an added top shelf for flat items. The dishwasher is very quiet. I’ve had no problems with this dishwasher.

Like the freezer on the bottom like a chest. Like the middle drawer for meats & veggies. Food is accessible, easy to locate. Have had this refrigerator since 2003 & had no maintenance issues. If we ever get a new one, it will likely be a similar model, maybe in a flat finish.

Just six months ago we bought a counter depth side by side fridge for over $2,500 and the fridge part stopped cooling last week. It took a week to get a repair man out for to service for the warranty and now it needs another week for a simple part to fix it. We’ve had to throw away all items in the fridge, and this happened after 6 months. I would not recommend buying from this company.

I waited many years to finally get my KitchenAid appliances. I purchased them at Sears and I even bought the Premium service agreement. For unknown reasons, my refrigerator doors began to rust (I have pictures and would be happy to send them). There is no apparent leak or reason for this rust. When I contacted my service agreement, of course, they told me doors arent covered. I was told the only thing I can do is buy new doors. I would gladly do that if the damage was the result of neglect on my part. The refrigerator was purchased 11-02-99. I realize it is 13 years old but my last refrigerator was 25 years old when I gave it away (still running perfect and no damage - Kenmore). Since I have not received satisfaction about repairs, I have decided to keep my refrigerator as is. I make it a point to show it to everyone that comes to my home and telling them about how KitchenAid stands behind their product lines. Rest assured I will never purchase another KitchenAid anything. As much as it is embarrassing to have this in my kitchen, I feel spreading the word is more important.

We purchased the new low profile style of KitchenAid microwave hood combination to replace a 21 year old Maytag model. I could no longer get parts for the old girl so decided to update. Installed the new unit in March of 2019. The performance of the microwave is as I expected from a higher end product. The model upgrades to LED lighting and the exhaust fan features are all pluses for this unit. The microwave touchpad and programs have worked very well. I would be rating this unit with 5 stars at this point except for one major flaw....There are (5) chrome buttons on the front face of the microwave to control the lighting, fan, open the door, cancel program, and start menu programs. On the surface of the buttons lettering had been stenciled to identify the function for each of these (5) buttons. After about 6 months of use the lettering has become faint and/or disappeared. Of course the two buttons used the most START and OPEN are now basically missing any lettering to identify the function of that button.In September I decided to contact KitchenAid Customer Experience Center about the problem. I first used the contact via e-mail found on the KitchenAid website explaining the issue with the button lettering disappearing. Received a response about 5 days later stating they were sorry I was experiencing and understood it could be frustrating. Then went on to state quote When touching the control panel, be sure there are no oils or lotion on your fingers. This can damage the lettering and finish.. They would be sure to pass on my complaint for review and future improvements. Of course this response did not sit well with me. What kitchen appliance should not stand up to normal use with your skin oils or other kitchen products touching its surfaces.I then called to arrange for a service call on the microwave again explaining to the representative my issue with missing button lettering. After much discussion of the problem they basically categorized the problem as cosmetic and therefore excluded under their warranty. The warranty in the User Guide also stipulates in bold lettering The cost of repair or replacement under these excluded circumstances shall be borne by the customer. No service call was set up at this point.After a couple more e-mail exchanges with Consumer Correspondence Team personnel, they recommended I arrange a service call to have a local KitchenAid repair technician look at my problem. I asked them to waive any costs for the service visit IF the technician could not classify the defect as anything other than what they had already called cosmetic. They could not provide me with such a waiver and no service call was arranged.I would say the Customer Experience Center personnel listened to my complaint and understood my dissatisfaction, but could not help resolve the problem. I even asked them to just send a set of new buttons and I would be a happy customer. I dont think that is going to happen either. No further communications for a couple of weeks now.Like I stated earlier, I now have (2 of 5) buttons without identification as to their function. The User Guide does not pictures of these buttons so you cannot lookup what the buttons do, good thing for our memory I guess. The frustration is the lettering should be able to withstand normal use in a kitchen environment without rubbing off. It is more than a cosmetic issue. Thus the reason for the 2-star rating for this appliance. I just want current and future customers to be aware of this issue. A photo is attached of the right hand side buttons showing the lettering disappearing with use.

We remodeled our Kitchen and we bought a new oven, microwave, dishwasher, warmer all KitchenAid appliances. First time we heated up the oven to 350 degrees, it heated up to over 500 degree and burnt the bottom of the oven. The temperature settings are very off and wrong, everything we cook we have to use set it very low to get it to cook properly. Dishwasher does not clean correctly and it was leaking, they did come in and adjust it. It kind of works now. The Microwave has been repaired twice in the first year, and this model cost $1000. The warmer works fine.I will never buy anything KitchenAid ever again. We have had nothing but 3 years of issues, and the customer service repair guy did not have a clue on how to fix any of these appliances so he just keeps ordering parts and wasting our time for this $1000 microwave. Really disappointed in KitchenAid. They are the worst and most terrible customer service team. They never offered to replace any of the appliances and when we unpacked the microwave it had a ding in the front of it.

I purchased a five-door KitchenAid refrigerator model number KRMF706ESSOO that was delivered 9/23/16. The refrigerators top right-hand door had rust on it & the ice maker did not worked at delivery nor the day after. The ice maker has been replaced 4 times and the water valve 3 times. Today is December 22nd 2016 and after seven attempts of the service techs that Whirlpool sent to make the repairs so that we can have ice we still have no ice. Because the water has always leaking out of the Chute of the ice makers, that they keep replacing and the water valves that they keep replacing wont seal at all where the two grommets are located the water continually leaks out around the grommets and tubes that supply water for drinking and ice for the ice maker. I have to keep towels inside my refrigerator to collect to the water that comes through the vent holes and drips on the shelves inside the refrigerator or choose to turn the water off completely to the refrigerator. Therefore not being able to have filtered water (because of the seriousness of the defects we turned the water off today to the refrigerator). The repairman had to replace the electronic control board on the drawer that has the temperature selection for your meats, cheese, etcetera because the water linkage shorted out the control panel. The water leakage at the top is so heavy that the 4 light panels were fill with water. Today when the technician took the panel off, it took three full-size bath towels to clean up the water mess. My husband and I are exhausted worrying about the refrigerator electrically shorting out.We feel like KitchenAid company is guilty of neglect & have a defective product and unsatisfactory service technicians that they have certified and require you to use. The tech today a new company that repairs refrigerators (not the company that KitchenAid originally schedule the repairs & said that we had to use) told us that there is a manufacturer defect & theres a aftermarket kit that has to be put on this model refrigerator in order for the ice maker to work and make ice and prevent the water from leaking out of the front of the ice maker. First of all they have to put a defrost element on our ice maker!!! Can you believe that? When the tech took the back of the refrigerator off there was solid wall of ice so now we have to have a defroster on the icemaker. Next the temperature has to be below 37 degrees in order for the ice maker to work; therefore, and aftermarket installation add-on kit to keep the cold air inside the refrigerator compartment has to be ordered and installed. The repair technician showed us at the back of the refrigerator where the cold air is leaking out at the back of the refrigerator that we never noticed before or would have considered a manufacture defect and design flaw; we were just dumbfounded at the amount of air leakage out of the refrigerator compartment to the outside of the refrigerator. There should be a class action suit against this FOR PROFIT (in my personal opinion only) driven company that would put their customers /consumers through this. Greed is rampant. Weve spoken with the supervisor at KitchenAid (after not getting any satisfaction from the call center customer complaint center).We were told that KitchenAid makes NO lemons NOR defective products. KitchenAid MAY be in complete denial or must have a phone script that they are required to read from. They voice record every conversation for their benefit. To collect all the facts and then deliver the same tired phrases Were not going to do anything other than to replace parts. The food that I have lost theyre not replacing. The seven or eight days of missed work (that I didnt get paid for) too bad theres no compensation. The time Ive spent complaining taking pictures and documenting the neglect and defects and telling them has been in vain because they keep saying your only option is for us to keep sending repairmen and replacing parts; were sorry youre having a problem.Well if youre sorry make a decent product that people do not have to go through hell after theyve spent a fortune purchasing their brand refrigerator. My money is now in KitchenAid pocket and they refused to replace my lemon refrigerator nor give me customer satisfaction thus far. I will have to keep taking off work and work with repairmen unless I resort to hire an attorney to save myself time and aggravation. Ive asked them to give me a new refrigerator and they wont do it.

I always bought KitchenAid for my appliances. I considered myself a good customer but right now Im completely dissatisfied and angry because on what is happening with my Range Oven/Microwave (Model KEMC308KSS01 - Serial XR5013510). I bought it on Nov. 2004. I had the Service Saver Agreement until 2005. On Jan 2005, the microwave glass door exploded for the first time. We replaced the glass with their service rep, Allstate Factory Service, for $400. On Nov 2005, the same glass exploded again, another $400 to replace it. We replaced the glass with their rep from Appliance Expert Appliance Repair. For the Third time on March 05 2012, the glass exploded again. The microwave glass door always exploded when was not in operation. We already spent $800 replacing the microwave glass door for a microwave that should work fine at the first place. We never experienced such a bad performance by any KitchenAid products before. I have to assume that the Range Oven/Microwave that I bought has a defect from manufacture, faulty and represent a safety hazard. Maybe they should have issue a recall of this model. But to tell you the truth, we feel scared about this product. We know it will cause an explosion or a fire or glass will start flying in the air, etc. We expecting to obtain a replacement since the unit never work properly and represent a safety hazard.

I purchased a KitchenAid induction double oven range, model KSIB900ESS1 through my home builder, who installed it in July 2017. We moved into the home August 1. It worked correctly until October, although the induction burners make a lot of noise. In October the ovens quit working. We called KitchenAid, who sent an appliance repairman out in two days. A week later we hear nothing from the appliance guy. After several calls, I found out that the part that needed replaced did not exist. Confused, I called KitchenAid again and asked for another repairman. This one came out, found the problem, and located a replacement board within a week. I preheated the top oven two hours after he left and both of the ovens quit again.It is now a week later (tomorrow will be a month without an oven) and we are no further along in getting this fixed. Added to that: today I received a large box on my doorstep from KitchenAid (which I did not order) that I think might contain pots and pans that I dont need. Im afraid to open it because I dont want them saying I accepted pots and pans in lieu of a workable oven. What the heck is going on with this company?? Two days til Thanksgiving but we wont be able to cook anything in the oven this year. Thank goodness the range still works or wed be eating microwaved everything.

We purchased the KUDS30IXWH in November of 2014. The unit works perfectly to our great satisfaction. Extremely quiet and dishes/glass are sparkling clean. We have only used the Normal Cycle. Cannot vouch for the other ones. At delivery the unit looked great. No problems were visible. Suddenly three months later blemishes/spots/watermarks mysteriously appeared on the white front panel. We tried every possible way to remove them. When wet they disappear but all reappear as soon as the surface dries up. Very strange! We are trying to find out whether other people experienced the same problem before contacting the company.

Have had my kitchenaid stove since 1992. Performance has been great. I would hate to have to replace it, but the paint on the trim is peeling, and it is showing its age. Would like to touch it up but have no clue as how to do it.

This fridge is 5 years old only, and have been struggling to repair the ice maker for one whole year and no one could fix the problem. KitchenAid is not a good brand. I bought it from Pacific Sales. The rust showed inside the bucket of the ice maker since we bought it, mold created inside the fridge, bad built kind of refrigerator, very fragile drawers. Don’t you ever buy KitchenAid products, trust me I’m still struggling to repair it.

I purchased a new KitchenAid model KUDL15FXSS5 for a house I moved into in January of this year. It was professionally installed and seemed to be operating properly when I ran it with normal load of dishes. The dishes did not come clean. There was food still on the plates and silverware. Soap was still draining from the detergent tray. I was perplexed. To give some background, I had been living across the street from my new location for 2 years in a house with the same water supply (main), using a 10-year-old dishwasher, using the same Cascade liquid detergent (recommended brand), getting great results. The only new variable is the dishwasher. I tried again using the ProWash cycle, same results.I added the recommended rinse aid, same results. I took out the dishes and washed them by hand. I then tried the dishwasher again with another load of dishes, still not clean. I ran the sink water until it was hot then tried again, still no improvement. I went online to the KitchenAid site and submitted a detailed problem report but never received a response. I finally called KitchenAid, went through all the call center questions and set up a service call. The technician spent about 30 minutes running through diagnostics only to tell me that everything checked out. He suggested the problem could be hard water or my detergent. When explained that Ive been living in the neighborhood for two years, his comment was, Well, they dont make them like they used to.I asked about the heater since it seemed to me that the water never got very hot. He indicated that energy star compliance has reduced the heater output to the point that it may impact cleaning performance. Long story short, Ive used KitchenAid products for 40 years. They were a good brand. Current product performance is not acceptable. The company does not seem to care. I guess Ill go to Goodwill and try to find a good used one.

Our KitchenAid built-in electric/convection oven started a fire and burnt a turkey to a crisp because I made the oh-so-unthinkable mistake of basting it during cooking. The repairman came out and said its normal for the broiler to come on during the cooking cycle if the oven temperature falls, but I cant see how any appliance manufacturer can think this is a good idea. Aside from the fact that this feature makes conventional roasting and other types of cooking impossible, more critically, it represents a serious design flaw that makes the oven a fire hazard. I have contacted the CEO of Whirlpool about this hazard but I do not expect any satisfaction given the response KitchenAid had when a cheap relay on our 13-month-old refrigerator failed causing the temperature to rise and all the food within to spoil. They simply told us that since the fridge was one month past the warranty, it wasnt their problem. How can they justify making appliances that have the potential to harm people?

I am sick to my stomach... Just redid my entire kitchen in KitchenAid products thinking they were a good investment. The built-in wall oven is the WORST. I have used it once, for one batch of cookies - 350 degrees, bake time - 10 minutes. The first sign of trouble was how loud the oven was when cooking, seriously annoying. I figured I could get used to that, thinking it was just new technology at work. Was I ever wrong. The fan (and it is loud) has continued for an hour... As I write this, it is still as loud as can be. And we are talking only 10 minutes of cook time at 350 degrees! I am so bummed I cant stand it. I have never written a review for anything in my life, but because I know that I am going to have absolutely no recourse on this (I can hear it now... But there isnt anything wrong with the oven), Id like to prevent someone else from making the same mistake.

I have a 4-5 year-old KitchenAid Dishwasher. It leaked badly on the kitchen floor the day before Thanksgiving. I could see underneath that the drain pump and motor was lying on the floor. It had fallen off its mount and was barely hanging by its rubber hose connected to the drain sump. I pulled the machine out from under the counter and turned it on its side to investigate the problem. I found that the 2-inch hose that connects the pump to the dishwasher sump was cracked from holding the weight of the pump and motor. Call to the tech dept at KitchenAid to get a new hose. Tech could not find a part number to get the little hose. Said he would email the info in a few days. This rubber hose is about 2 inches long with a one-inch opening on one end and about 1.25 inch opening on the other. It attaches with two simple hose clamps. Several days later I received an email stating that the hose was not available for purchase, as it only comes on a motor/pump assembly which will cost me $264. All I need is a little rubber hose. This is a serious RIPOFF.

Purchased this refrigerator new for over $3000 and had to call the repairman within 6 months. It has quit cooling 4 times in the 2 years that I have owned it and each time the repair company tells me it is fixed. It has never been fixed and I have had to throw away spoiled food each time. I will never purchase a Kitchenaid product again. I would give 0 stars if I could.

In 2007 our dream home was constructed and in 2008 we outfitted the home with KitchenAid products. We have acquired 10 KitchenAid products, of which 7 have since been repaired or replaced. We are a family of 4 and our home was vacant for 2 years due to a corporate relocation. Therefore, I consider our use of your product to be minimal or light. I estimate that we have given these products 4 years of use. Items Stainless Purchased (installed 2007 / 2008) o Countertop stainless refrigerator (installed 2008) repaired twice o Drinks Refrigerator (installed 2007) repaired twice o Ice Maker (installed 2007) repaired once (used in summer only) o Counter Range repaired 2008 o (2) ovens no issues o Toaster Oven lasted 1 years and has been replaced o Coffee Maker lasted 2 years and has been replaced o Dish Washer door failure June 2014 (prompting this letter)o Mixer no issues

Had purchased a KitchenAid refrigerator new in September 2013. On January 3 the refrigerator broke AND WAS LEFT WITH NO REFRIGERATION. Being under warranty KitchenAid sent out their service repair service. On January 8, the service repair came and said they had to order a part. On January 14, service came back, installed part and that was not problem, had to order another another part. January 22 came, installed part, didnt work, said had to order another part. January 29 returned installed another part, still didnt work, said that new part installed was defective, had to order another part. On January 30, I called KitchenAid and stated that I wanted a different repair person and they would not do so because their repair service are qualified technicians. January 31, installed yet another part, didnt work and said it was unserviceable and wouldnt come back and refrigerator had to be replaced. KitchenAid said they would not replace but wanted to get another opinion. February 6, 2nd company came out and wanted to order more parts. In the meantime, we have Four children and have been LEFT WITHOUT A REFRIGERATOR for excessive amount of time. Never seen service like this before. Please help because in the middle of all this more than several phone calls transpired and its obvious that no one at KitchenAid could care less that a family is left without a refrigerator.