We have experienced complete failure of our KitchenAid over 5 times. Each failure occurring immediately after a self cleaning cycle. The cycle successfully complete its cleaning. Then the oven will not heat. The problem is the failure of the Oven Overheat Thermal Fuse. Why does the fuse fail but the cleaning cycle completes its job? Most importantly, where is the RECALL? The problem has been reported since 1998 at least! What is the permanent fix?

My Kitchen Aid stove has been a nightmare. Not quite three years old the top has clacked and the glass window in the door has shattered. When I contacted them the first thing they asked if anyone was hurt and was there any damage to my home. When I told them no, that was the end of their concern. The door shattered while my wife was cooking a stake and it made a one big boom! I was told I would have to pay for the repairs. I also purchased a Kitchen Aid microwave and dishwasher at the same time. Now I worry they might fail and cause a fire in my kitchen.

I purchased a KitchenAid refrigerator. I could never get the ice maker out. Later found out it was stuck shut. At about 11 months I notices residue on the bottom of my glass after my drink sat. The volume of the powdery substance was quite substantial and noticeable. I really worked on the ice maker and forced it open. There was a pile of white powder inside the ice maker and on the sides of the interior. I cleaned it thoroughly removing all white power and thought the problem was solved. They just forgot to clean it before shipping it. After cleaning it the water/ice was clear. Within 3 months I noticed the white powder was back in my drinks. I cant believe how much of this powder I must have ingested. I called KitchenAid. Sorry you are out of warranty. I suggested they come out and get a sample of this white powder and identify it as harmless or toxic, if not for me then other who may have not noticed it. Sorry your out of warranty. Can I send you a sample of this powder and you can tell me what it is and if it is normal to be in my drinks. No. CAUTION!! LOOK in the bottom of your glass after the ice has melted. Dont let your children drink this substance. Write me if you have had similar experience.

Purchased two KitchenAid (owned by Whirlpool) under-counter refrigerator/freezer drawer units for a remodel. Both had issues from day one. I called Whirlpool, and they scheduled their choice of tech to come look at the units. After the third tech visit the unit started leaking. After the 5th service call (they came out 7 times before it was fixed) for the leak I had to go out of town and while I was gone my buildings maintenance team entered my condo and found that the unit had been leaking again and ruined the wood flooring. I filed claim with Whirlpool. They promptly denied any wrong doing and blamed Panasonic for a faulty part. Because I did not keep the faulty part, how was I to know to keep the faulty part?? Panasonic is denying the claim saying, How can we prove it was their part that caused the damage! How about all the notes from the multiple tech visits to try and fix the POS I bought!? Also, how is it that Whirpool can push blame to Panasonic and not have to take ownership of the problem??? Its been over a year that I filed with them. Whirlpool wont answer or return any calls. Total BS. I will not buy any of their products again and I will let everyone I know about this issue!

Just 4 years ago we purchased this dishwasher (KUDC101XWH) to replace another KitchenAid that we had for almost 20 years with literally no problems. The new dishwasher has now stopped working for the 5th time. The first time was under warranty but the fuse was not covered - of course. Then it was the latches, and then it was the wiring which was fixed two months before. We have spent about what it cost to purchase it in the first place. KitchenAid has been no help. I was told by one of the service people never to buy this brand nor Whirlpool nor Maytag. I am attempting to get my last service payment refunded and will go out today to buy another dishwasher - not KitchenAid!

This microwave oven is a replacement for the Electrolux that I previously owned. I would not own another because I had several issues before it totally stopped working. I have only owned this KitchenAid microwave for a few months but it's been great and has more features than I will ever use. It's also a convection air oven which I like very much even though we don't use that feature very much.

I purchased a new stainless steel range and am happy with it overall. However, the knobs get too hot to touch when the oven is on at a standard temp. This in turn makes my over the range microwave door handle extremely hot also. Having contacted them, I was told since the range is working appropriately (hmm, how would they know; no one came to look at it) there is nothing they can do. I brought up the fact that that is a safety hazard IMHO. Since I have children and just touching the knobs makes me flinch my hand back. I was told, No, it isnt since the range is working appropriately. Hmm...

11 mos. old side x side SS KitchenAid fridge stopped making ice. Whirlpool/KitchenAid Customer Service gave name and phone for our local authorized KA repair service. Fantastic response from service folks, but ice jam was caused by faulty evaporator - replaced. Next day, water all over kitchen flooring - serviceman came and left to order new ice maker. Installed a day later. Next day, water all over flooring again. Service came, contacted Whirlpool Service Tech who told him to replace the whole freezer door. Done 2 days later. That night, water all over the floor and entire mechanical portion of ice maker frozen so could not work. Next day, new water valve installed. That night, no ice. Next day water tubing siliconed. That afternoon, water dispenser wont shut off as the little valve finishes calling for water. Service guy came.Going to conference with his owner and Service Tech at Whirlpool... Service tech tells him to install a tiny shim under the freezer door washer. Done. That evening (3rd visit by repairman same day!) water flooding flooring once again. We have a lemon, but appears that we ALL have lemons. The IN company that sold me this suite of appliances by KitchenAid has now - 11 mos. later - stopped even listing them as products on their gigantic website! Another telling facet. Call to Whirlpool customer service - refusal to consider replacement. Wants another part installed. Were steaming... with no ice maker and now not even any drinking water. Were on a well!

Mod KUDS30FXSS9 SER F31602990 - On Dec 31 at about 11.45 PM I was awaken with smoke coming out of my KitchenAid dishwasher door! Wires inside the door had shorted out and melt together. Fumes from this make my wife very sick for days! I have photo of inside the door if you like to see them. NEVER turn on a dishwasher on and go to bed! You might never wake up!

We purchased Made in USA Kitchenaid Refrigerator!!!! 1st 2 years very good But Never again!! Purchased is 8-2017 and starting 9-2019 we have have 4 service calls. Frogs not staying cold 49 degrees. Freezer is OK. The guy comes out Replaces parts computer boards. Lights on and on then it works great. 45 days later 12-10-2019 fridge is 49 degrees again. I want it replaced. Kitchenaid no it’s up to your extended warranty Company!!! Don’t Buy USA. POS. I won’t again!!! I will buy The cheapest pile of crap made Somewhere. It will work better than this $2500 pos.

We purchased two kitchenful of appliances, one was the Pro Series. Within a few months, the enamel on the KEBS208SSS top oven began to pit and chip away. KitchenAid sent out a new oven. We were happy. We should have known that this could potentially happen again. Meanwhile, the microwave computer board went out after the warranty date and it would have cost nearly as much as a new one to fix. The hood over the range has had issues with needing replacement bulbs, only to find out that this time the fuse connector was burnt. Too bad the warranty period is over and good luck, said the KA agent.Last week, I noticed that my replacement oven was showing pitting and wearing away of enamel once again (blue enamel). The KA agent was kind enough to tell me I was probably using it wrong and that I was supposed to clean up the large spills before running the cleaning cycle. I might add that a piece of the foil I used to line the rack for the large spills fell to the bottom of the oven and is now permanently attached to the enamel. I have not used the cleaning cycle in fear it will cause more damage. Again, the agent told us theres nothing KA can do and maybe search for an enamel repair kit and good luck with getting it resolved. I am shocked by KAs attitude and lack of support.

The stove stopped working, the control panel is dead and the door is locked. This has happened 2 times with no successful resolution. We were advised by Sears not to use self-cleaning function, it is very frustrating! There should definitely be a recall for this widely experienced problem.

A little less than three years, we bought a high-end KitchenAid stove at Sears in Sarnia. I cook and bake a lot. I like to use the convection oven as well. However, right from the start, the fan seemed to be kind of noisy. When, after a cleaning cycle, the door did not open, I was very upset. They came out to repair it, and the repairman suggested that I should not clean it on a long weekend. He fixed it and the very bend fan from the convection.Today, remembering the affair, I did all my baking first and did the self cleaning. Once again, the door did not open at the end of the cycle; the front panel is also not lit at all. Paying this much money for an appliance and have such a let down is intolerable. Why is there no recall of such non-functioning appliance? These stoves should be taken back. I need to call them to come out and fix it once again. I have never had such unreliable appliance in all my life and I am certainly not recommending KitchenAid to anyone.

We bought a 29 cu. ft. French Door stainless refrigerator model KFIV29PCMS in 2013. We had repairmen out three years in a row. Each time required several visits. The air tower, ice maker evaporator fan, two fresh food evaporators, valves, a compressor, and a UIn were all replaced. We were out of a refrigerator for 18 days one time and over a week this last time. On one visit they sent a repairman out only to say that he couldnt fix it as it is a closed system. Every time its something different. We have had frost on the top left shelves with water leaking into them, water coming out of the ice dispenser, ice building up on the freezer drawers, water on the floor, and it just quit working. Although we had insurance, it only paid $300 for spoiled food. We have lost more than that. It is always so inconvenient to schedule time for them to come, then reschedule when the part finally comes in. I have complained to Good Deals where we bought it. I dont think they should sell appliances with so many problems. I complained to KitchenAid but all they did was take my complaint. Needless to say I have complained to the repair place,Gulf Appliance. My old Sears refrigerator lasted 26 years without even a service call, and it was a fifth of the cost. I cant believe a company cannot do a better job making an appliance. Did they even test them before putting them on the market? Apparently not. I will never buy another KA fridge again. Our microwave, stove, and oven are all ok but I wonder if they too will go out soon.

I purchased a complete house full of Kitchen Aid products about 8 years ago, paying a little extra for a Brand I thought at the time was top of the line in terms of features and quality. Boy was I wrong, the following is a list of costly issues Ive encountered over what I think is an unacceptable product life span...some of the breakdowns occurred just outside of warranty, some continue: - Fridge Fan assembly replaced (overheating) - Fridge cheap plastics, many shelves easily damaged - Stove burner replacement, electric front panel malfunctioning - Dishwasher Circulation Motor seized - Dishwasher door closing mechanism malfunction - Clothes Washer control board failure- Clothes Dryer faulty ignitor (gas appliance)This is the list so far but Im expecting further issues down the road, I paid thousands of dollars for these appliances and expected them to last much longer...next time I will do my homework, that said...Im done with Whirlpool/KitchenAid.

I have had this refrigerator for four years, and it has held temps perfectly. Food stored in it have a longer shelf/use life than any other refrigerator I have owned.

So dissatisfied with my Whisper Quiet + dishwasher that I sought out this forum to warn others not to purchase a Kitchenaid. We have owned this dishwasher for quite some time, and while it has been relatively trouble-free with regard to repair issues... it does not clean dishes! The ancient, used dishwasher previously owned offered far superior cleansing than this model EVER has. Tonight we are again pulling dishes from the machine to hand wash them, and this has been the norm since its installation. Such a disappointment... we used to think Kitchenaid products were high quality. I own 2 mixers which are great.This dishwasher is terrible (as was a pricey Kitchenaid blender we subsequently gave away). We have followed all recommendations offered for best operation to no avail. If I could afford to replace this model... I would in a heartbeat (widowed). Another deficiency is the long run time. A washing cycle takes well over an hour, and afterward most of the contents still require hand washing. Needless to say, when I can replace this machine it will not be with a Kitchenaid.

We purchased a white Kitchen Aid gas range (model #KGRS206XWH2). Less than two months after installation, the lettering on the burner control knobs is dissolving off, and smears off with the touch of a finger. I called Kitchen Aid for new knobs, and they said they would send new control knobs as a one time courtesy. They do not consider it under warranty, as they call it a cosmetic issue. No chemicals, or abrasives have been used on these knobs. It is not a cosmetic issue, its an engineering defect, and a safety issue. Unless you want to live for years, with a range that has no lettering on the burner control knobs, dont purchase this range!

Our brand new KitchenAid fridge has malfunctioned since we received it. Instead of replacing, Kitchenaid forced us to go through Lake Appliance repair for service. 10 visits and multiple replacement parts later, still malfunctioning. Kitchenaid customer service is MIA and designed to prevent customers from reaching them. The repair guys can get through easily, and in fact are told not to talk in front of the end customer. Our 1 year warranty expires next month, so we had to buy extended since the unit still is not functioning properly. The unit was very expensive and “American-made.” Do not buy from this company. They are terrible units, they don’t give you choice of service companies, and the company is entirely apathetic to your family’s health and investment.

We purchased nine top-of-line KitchenAid built-in refrigerators for the premium units in a condo development. A circuit board failed on the first unit after 6 years. We replaced the circuit board (at significant expense) and the unit seemed to work fine... for awhile. Then, two more circuit boards failed in other units but this time circuit boards were not available, reportedly due to the tsunami in Japan. There was no support from KitchenAid or Standard TV & Appliance in Portland, OR - out of warranty they said. We finally found a company that rebuilt circuit boards (very expensive). One of those has since failed and we are awaiting another. Still no help from the dealer or KitchenAid. If you are buying a refrigerator, find another supplier and dealer.

We did a gut rehab kitchen remodel in 2012. Consumer Reports magazine pointed us to the best refrigerator and other appliances (virtually all KitchenAid). Everything (layout, space, ice maker and filtered water) was great with the refrigerator for 3 years. In late August, 2015 we started seeing water dripping from the freezer door onto the floor. Fortunately not hardwood flooring, but wooden cabinet enclosure got a bit wet and is damaged. Bottom line - after a couple of hopeful attempts assuming it might be the ice maker or the high humidity, the problem persisted and we called the dealer for repair. I asked the tech if hes seen this problem and he honestly answered Yes, a lot. He explained that the part to fix it would be free of charge, and that I would need to pay $164 for the service call. To the dealers credit, I was told on the phone that the minimum for a service call is $164. With this fresh info from the tech whos working on the refrigerator real time, things recalibrate.... If a manufacturer has a lot of the same problem happening, the product should be recalled and owners notified. From there, repairs should be gratis. While the tech was still at the house, I googled the problem and see many youtube videos and write ups about this problem which is a small black rubber check valve that gunks up and then backs up water into the freezer. The floor of the freezer becomes a mini skating rink, and when theres no room left for water down there, it leaks out the front of the freezer. I called the dealer while the tech was still at the house and plead my case. They did call back and agreed to pick up half of the service call. They tried KitchenAid and were unsuccessful. A couple days later, I called KitchenAids large appliance customer service and they stuck to their guns. The rep gave me the usual apology said theres nothing he could do. I asked for his supervisor. I waited a few minutes and finally spoke to a woman who listened, said sorry, and then when I asked for her manager, she refused to pass me up the line saying that she was as far as I was going to take this. $82 isnt the issue. Customer service or lack thereof, and a corporate decision to let the consumers be guinea pigs to figure this wet mess out for themselves is what frosts me. I wonder how long before I have a wet floor beneath the freezer again. Consumer Reports or not, Im done with KitchenAid, its products, and its affiliated companies.

My husband and I purchased a Kitchen Aid dishwasher in January 2011. Several months ago, our dishwasher started leaking and we called Kitchen Aid. Apparently our warranty really doesnt cover anything. Im pretty sure we got an extended warranty, but apparently that is only for the motor but not even for labor. Totally ridiculous that this company will not stand by their faulty product!!! I cant believe a dishwasher doesnt last more than 3 years!!!! Worthless piece of junk is what I purchased. Wish I would have read all the reviews BEFORE I purchased a Kitchen Aid!!! NEVER again! I will never recommend or purchase another Kitchen aid product!!

3-1/2 year old dishwasher started failing to clean top rack about 6 months ago. Two days ago it completely stopped working. Repairman stated cant be fixed. Turns out wiring burnt (we did not abuse the product). I was concerned over burnt be charred looking wiring so called KitchenAid. It is out of warranty and was not calling them to replace it but out of concern of defect and a fire. After being put on hold for 10 minutes rep came back on line and suddenly knew all about how that happens to all appliances when the control board fails and suddenly remembered it had happened to her. No big deal attitude that it only lasted 3-1/2 years. Hung up as a never again KitchenAid customer. Wish I had researched the company 4 years ago.

Well, it started in October and finally, on April 1st (a coincidence?), I found out the part for my oven (replaced once before) was no longer manufactured and they could not find it. I had been promised on 6 separate occasions the part may be available (such fun having Christmas with no oven). It was a litany of no return calls to update the status of the part. The response: Were an incoming call center; we cant make outgoing calls. Hello?! - Its the 21st century.They did offer to pay for the part if I could find it on my own - of course; Ill do your job for you and on my time! As further compensation, they offered me 15% off the purchase of a new unit - once I supplied the invoice. Provincial taxes are 13% in Ontario - so big deal. I will grant you the stove is 10 years old and gently used, but is built-in obsolescence just the way it is? I feel terrible about sending a unit of this size to scrap when a dependable part was all that was required. I have gifted many friends and family KitchenAid products under the apparent fallacy theyre built to last. Never, ever again.

Kitchenaid dishwasher model kude201xwh6 - Oh how I wish that I had searched your website for reviews prior to purchase! My situation sounds much the same as other reviews. The top rack rollers are simply defective. We have replaced ours through service calls and self repair no less than 5 times in the past 4 years. Finally on the last repair the technician completely replaced the roller and rack arms because the factory had recalled the parts. Yet, I wasnt notified of this by the company. My dishwasher had to break down first before the problem was addressed. To me this smacks of covert activity and doesnt promote my loyalty to the company. Additionally our motherboard has been replaced twice... The first replacement was defective. And today Im doing dishes by hand as the control panel is unresponsive again. We purchased the extended warranty - thank goodness, but again using a warranty on what will now be the 8th time a service tech comes to our home is ridiculous!! Worse yet when we talked to the service department, they have only documented three service calls! Whats that about?? In hindsight, I remember there was paperwork to sign on some calls and not on others. So, I cant prove or verify the number of visits through a paper trail. I would suggest always documenting whenever you call regarding your appliance or have a technician enter your home. Writing the dates, times, and contact person on the appliance manual would be an excellent place to store that information. With each service call the response time is getting shorter. Of that I am very thankful, but shame on any company that would have even three warranty service calls on a product! Buying an appliance shouldnt be a gamble; it should be a wise investment. We were thinking that perhaps the dishwasher was just a lemon. An oddity that the company would gladly replace. It does happen that for an unknown reason one will just be bad. Unfortunately, as I read these reviews, I dont see much hope of the situation being rectified to our satisfaction. I will pursue a request for replacement and hope the company will honor my consumer request. It appears their dishwasher line leaves much to be desired. Other review sites indicate that the KitchenAid dishwasher is better passed over for a more reliable brand. It is unfortunate as the dishwasher meets my expectations when it is operational. However, I will report any satisfactory outcomes I encounter through my attempts at recourse.

My counter depth side by side fridge model KSC24cEYY02 was purchased 12/12. At the one year point I began having problems with the ice dispenser motor. It has now been replaced 5 times. The extended warranty company has been a horror. The contract says that if the part is replaced more than 3 times, the unit is considered a lemon. Then they tell me that the Lemon Law is not valid in NY. They also say that no matter how many times a part is replaced during a 120-day period it is considered one replacement. What??? I have been without an ice maker for months. It usually works for a week or so after each repair. I have spent hours and hours on the phone and have to save out 2 Saturdays a month for the repair guy. It is a nightmare. I want a buyout so that I can purchase a functioning refrigerator.

I purchase it from Sears scratch and dent. Use the top oven for prepping other smaller dish or if I just dont want to use the larger oven for cooking. Though, the one larger burner cant be adjusted to have a low flame and if I did the flame goes out. I can live with that.

After 13 months (really several months before that) fridge was not cooling properly, ice building up behind drawers, ice maker wont make ice most of the time. So far we have spent over $1400.00 on repairs and again it is not cooling properly. I will never purchase a KitchenAid again. Very disappointed. Model is French door purchased in August of 2013 - KFIS29PBMS. It seems this is a defect in the product if others are having the same issues.

Our compressor is broken on our refrigerator. The tech who came to repair it said the problem is that its a faulty compressor. This happens frequently, he said, and the company that made the faulty compressors that used to go into KitchenAid refrigerators went out of business a few years ago. One would think that if KitchenAid was using a part that it knew to be faulty it could at least give a discount on parts and/or labor when the part fails. Considering the cost of refrigerators today, its very disappointing that KitchenAid would allow customers to be charged an arm and a leg to replace a sub-par part.

The electronic control for the fan failed. Called a repair tech to fix. Was told that we needed part # W10219463 which showed a cost of 220.00 in his system. Told him to order part. Got a call later that part is no longer made by manufacturer and that we needed to call KitchenAid. KitchenAid told us to call a appliance parts company that they recommended. Quote from them was 805.00 and they had one in stock. When you add that to the cost to install the part with a repairman I am better off buying a new fridge from a manufacturer that has affordable parts.

I bought this model (Kitchen Aid Oven KERS 205TSSO) a couple years ago. When they delivered it, draw on bottom was all dented in & scratched. They left it and said to call customer service. We called Lowes a few times. They told me to call Kitchen Aid. I called them half a dozen times. Few of them couldnt speak English. Kept telling her the problem. Big Joke. I checked to make sure they received my warranty. No answer. Now my stove wont come on and the oven wont come on. When I put the knobs on, no red light. We pulled it out and made sure it was clean. Knobs fell on and cant get on. Now we are stuck. Glad I didnt the cheap one as this one is a piece of junk. Dont know what to do. I figured the mixer is awesome. Not the appliances. My husband is disabled now and I am stuck with nothing to cook on. So disgusted. I will never buy another Kitchen Aid appliance again. They do nothing to help. I will make sure I tell everyone too. I am sorry I didnt hear about it before I bought this piece of junk.

We have owned our KitchenAid refrigerator for 16 years and never had any issues. It has been very dependable and worth its value. The inside offers plenty of adjustable space, and well lit. The temperature settings have remained the same for both the freezer and refrigerator, as performed well in cooling.

I purchased an oven (KEBS177SSS) almost a year ago. The first time, food spilled over in it and I used the self-clean option. The next morning, the beautiful blue interior turned an unsightly gray wherever the food had spilled. The interior is permanently scarred. Im now ashamed to open my oven door! I contacted KitchenAid by phone and in writing. They refuse to do anything about it, saying this is to be expected and that the damage to the interior of my oven is only cosmetic. I have an old oven that is over 20 years old and it looks much better than this one does now. This is a total shame!

We purchased a new refrigerator 2 weeks ago. The first one that was delivered was defective and after sending out a repair crew that could not fix it, it was replaced with a second defective refrigerator. After spending hours on the phone, KitchenAid sent out a repair company that stated the entire compressor and coils needed to be replaced and compared it to a new car needing a brand new engine and suggested having KitchenAid deliver us a new refrigerator. We requested that KitchenAid either deliver a brand new working refrigerator or pick up the defective one and refund us our money so we can buy another refrigerator elsewhere. KitchenAid refused and told us they just cant help us even though the refrigerator never worked from day 1 and is under warranty for 30 days. We spent a lot of money for a brand new refrigerator and do not want a rebuilt model when we paid for a new one. We have been without a refrigerator for 2 weeks now, have spent numerous hours taking off from work waiting for delivery and repair people and KitchenAid is not willing to assist us or even offered us any kind of concessions to make this situation right. We are extremely disappointed with this company, their customer service and how they conduct their business.

Our problems with this dishwasher have been multiple over the 2 years and 5 months we have owned it. The electronic control board went bad almost immediately. This was fixed under warranty almost immediately. A few months later water leaked out of the machine and damaged our floors. We received a letter from KitchenAid owning up to the problem, with our model listed among the problem machines. When I called Customer Service to schedule repair I was told the serial number did not match up and that nothing could be done for us. The latest disaster is the warping, popping and breaking of almost all the plastic parts in the upper basket. Again, KitchenAid refuses to stand behind its miserably made product: I am told that I am out of warranty and that the Extended Service plan I purchased does not cover plastic parts. I will never again purchase a KitchenAid large appliance. I will not deal with a company that refuses to stand behind its product.

We purchased a rather expensive KitchenAid refrigerator-freezer, model KSF26C7XYY04, one with a computerized, electronic control system located on outside of the freezer door. What we have found is that the ice maker inexplicably quits working and then equally inexplicably starts working again---days later. Two calls to the store where the unit was purchased (Lowes) resulted in two different technicians coming out to fix the problem. The first technician replaced the computerized electronic control unit. This did not solve the problem. The second technician had no lasting success either, even confirming that the temperature control settings were at the factory recommended levels. With the problem still continuing, we phoned KitchenAid and were eventually transferred back to Lowes. The only solution offered was to have still another technician come out to fix the problem (at our expense). A return chat contact with KitchenAid produced the same results. What is disappointing is the extent to which KitchenAid refuses to accept responsibility for a design/manufacture flaw in their product and the futility of their so-called solutions. Why would anyone pay for a third technician to address the same problem when two others couldnt? Is the third technician (reportedly more of a KitchenAid authorized technician) an admission that the first two that Lowes sent out were something less than competent? Why wasnt a KitchenAid authorized technician sent out the first time? I was asked if I purchased an extended warranty. What good is an extended warranty, if the same problem cant be fixed under the first warranty period? We need better products and better solutions.

I had both fridge and stove replaced as we threatened to take them to court. Well, we should have asked for our money back. Our 9 year old KBRS22KMSS $3500 fridge died and though KAid will replace compressor, it will cost $500 in labor and will not guarantee it will fix issue. To top it all off, the service man snickered as he looked at our $5700 pro series oven as he was leaving and commented on how many issues they had and the parts are not available so off to the scrap yard. I will never buy KA, WHIRLPOOL, AMANA, MAYTAG OR JENNAIR products ever again.

Our KitchenAid built-in electric/convection oven started a fire and burnt a turkey to a crisp because I made the oh-so-unthinkable mistake of basting it during cooking. The repairman came out and said its normal for the broiler to come on during the cooking cycle if the oven temperature falls, but I cant see how any appliance manufacturer can think this is a good idea. Aside from the fact that this feature makes conventional roasting and other types of cooking impossible, more critically, it represents a serious design flaw that makes the oven a fire hazard. I have contacted the CEO of Whirlpool about this hazard but I do not expect any satisfaction given the response KitchenAid had when a cheap relay on our 13-month-old refrigerator failed causing the temperature to rise and all the food within to spoil. They simply told us that since the fridge was one month past the warranty, it wasnt their problem. How can they justify making appliances that have the potential to harm people?

We bought a new KitchenAid gas range Model in 2014. The model# is KGRS505XSS. Within 1 year, one knob got stuck in off position. We had to pay $150 to service appliance person to get that fixed. Then less 1 year later a different knob has been stuck in off position. This is completely random and happens when were not even operating the knob. An amateur layperson cannot fix it. For the 30 years that we have been owning other gas ranges and operating it in similar home type situations, this has never happened to us. This KitchenAid unit is defective OR this could be a basic design flaw. Beware of this type of problem and do NOT buy KitchenAid for this reason.

We purchased our KitchenAid about 8 months ago after owning our Sears side by side for over 20 years. Immediately upon starting the ice maker we noticed that when the ice bin got full, it would not stop trying to fill the cube maker...because it was leaking into the fridge on the left side of the refrigerator. This model is the French Door on bottom, ice, water and measured fill on door. The repairman came and said I needed a gasket which he glued on to the door around the ice bin. This was in the winter and I really did not need the ice maker on so I shut it off. Here it is summer and I have turned it back on.....and it is leaking. I once again have to empty the ice bin twice a day so that it will not leak. PC Richard will continue to repair as long as my warranty is in effect.. What concerns me is that theyre putting band aids on faulty design and I have a problem with that. Anyone out there have any ideas??????? ?

We have had two kitchenaid ranges in the last two years. The first one burnt up twice on the self-clean cycle and was replaced by a range with a higher speed blower fan that is extremely loud and annoying. Kitchenaid replaced the fan twice and have come to a conclusion that this is normal. When I first contacted Kitchenaid, their comment was we have had no noisy fan complaints. Service techs they have replaced many. Kitchenaid have told us they no longer going to help us with the noisy fan as it is normal. We are now stuck with a $2200 range. We will never buy kitchenaid junk again.

After a few months of use, the side of the maple cabinet next to the dishwasher began to turn black and we noticed it getting hot when the dishwasher was being used. We uninstalled the dishwasher and noticed the panel was delaminating opposite the vent on the dishwasher. We called for service and they looked at the problem. And after they called KitchenAid, they said there was nothing wrong with the dishwasher and the vent could not leak steam because it was only open when the water was filling to vent the pressure and because of the weight of the small plastic door, it could not let steam out. We contacted Hhgregg where we purchased and not much help. This product is under warranty; definitely a design problem and a company who is not willing to look into or correct it.

Our KitchenAid dishwasher is 2 1/2 yrs old. First problem was after about a year of use, it flooded, a sea of water came gushing out onto our wood floor, leaking down to the basement. The rollers broke on the top rack 2xs now Ive had it! Washes well.

Its not enough to say - I will never use another Kitchen Aid appliance, or - Ill tell all my friends to never buy this product!!!!!! If you have purchased a Kitchen Aid dishwasher with its cheap plastic material, that when heated by the heating elements become weak and crumble apart, you need to know that this is very wrong and against the laws and rights of anyone who purchased this product. That means that it is your duty to call the Whirlpool complaints department and let them know that they have broken the law!!! And that you wont stand for it. I have called and asked to speak with the highest level (supervisor). She asked me for my full name, phone # and address. I asked her a few questions: 1) Where are the dishwasher manufactured (not assembled)? She did not know. 2) What is the plastic made of (knowing that she would not know) asked then can answer these question for me, she did not know. 3) Why are there so many Model #s for the same dishwasher? She said only the manufacturer can answer that question (and she has no idea who that is). I told her that on the Consumer Affairs website, there are 548 complaints on the same or similar issues that I am having with my 1 & half yr old dishwasher. I explained to her that when the plastic gets hot, it weakens and parts start to break off. I was told that they have not had any complaints. I gave her the website and asked her what she was going to do about it. She said she would record the information then pass it on to her supervisor (who I had already spoken with and was told that there was nothing she could to for me). I said that I would like her to email me a copy of that report. She explained that that was not possible. I asked her for her name. She replied - Kathy. I asked her for her last name and she refused. I asked for a phone number where she could be reached and she refused and said it was against company policy. I replied by saying - Kathy, did you ask me for my last name, address and phone # when I called? (yes). I finished the conversation by saying - Kathy, you get to hide behind your comfy, corporate desk protected... while the rest of us get to buy your plastic crap and have no way of getting any compensation. Thank You Kathy!!! I am now in the process of taking Whirlpool to court. I have all the proof I need to prove that Whirlpool is negligent. Im not doing this to have my dishwasher repaired for free parts included (which the company Corbeil where I purchased the dishwasher has agreed to do). I am doing this because it is the right thing to do and I wish more people would do the same...

Our Kitchen Aid dishwasher is approximately six years old and has performed remarkably. Weve experienced no breakdowns, leaks etc. Most of the reviews that indicated the units have a leak problem are due to improper installation. Im incredibly impressed with how quiet it runs.

The glass window on my two-week-old KitchenAid Superba double oven with convection exploded last night during the cleaning cycle. Glass flew out all over the floor, clogged the vents of the oven, and terrified me. Thankfully, I was home and able to turn off the unit before anything else happened. Now, I am afraid to replace this with another KitchenAid, especially after seeing these other instances of glass doors shattering.

Purchased this expensive gas oven less than 3 years ago. Three of the five burners now have frozen valves and do not work. The middle burner went first, then the right front and now the left back burner. Very disappointed. Would not recommend this range to anyone for purchase.

Pretty much everything was covered, ad nauseam, in this blog. New house, new appliances - the repairman was here three times because our $7,000 SXS KitchenAid fridge/freezer (Model: Kss048FTX03) was not cooling. The repairman said the first time he was here that he installed the part that would solve the problem. Well, he will be back in 4-5 days with another part. It seems that the wall between the fridge and the freezer builds up ice that prevents cooling in the refrigerator. At least, that is what I am told. I was also told that he is very frequently called out to repair this issue.I mainly bought this product because we wanted to install custom door overlays to match our cabinets and a large unit. Not a lot is available in Hawaii and we were able to order this from Lowes. We are so sorry we did. Im glad that I purchased extended warranties on all appliances and am real glad that only two of them are KitchenAid! We, too, have lost all our food twice, not to mention the hassle of removing everything together with the thaw out and order process for parts. Should we have a class action here? We shall see. Im glad I found this site. My husband is a litigation lawyer with just such experience, so I may be back in touch with everyone when the next repair fails!

I purchased a KitchenAid dishwasher model KUDC20CVSS4 in September 2010 to match all my other KitchenAid SS appliances. It will not totally rinse off top rack dishes and glasses of food residue, and as a result, food particles harden on them so bad that I must soak them in the sink to get them cleaned. I had repairmen out periodically since November 2010 to fix the problem. I have been told to run hot water before starting dishwasher, scrape/rinse dishes thoroughly before washing, switch to liquid Cascade from powder or tablets because H20 doesnt get hot enough to dissolve it, and to run dishwasher with 1/2 to 1 cup white vinegar on occasion. Nothing has worked. The bottom line is that we bought an $800.00 lemon with no recourse. Oh yeah, I was also told that new dishwashers are all made the same since the government enforced new Energy Use standards. I think its baloney being sold to me in order not to buy a new dishwasher (which we are considering). KitchenAid knows about the problems with this unit since it is now discontinued and replaced! I wish they would replace my dishwasher and start a class action suit against KitchenAid.

KSSO Built In Refrigerator - Today I received the word that the computer P/N W10219462 was manufactured in Japan and the tsunami destroyed the factory. The inventory of this computer part is zero. My $8,000 refrigerator just became scrap metal. It is less than 6 yrs. old. If there is a U.S. regulation that parts be maintained for 10 years, why are these not available from another sub-contractor? I am assuming they were defective to begin with or the computer assembly sub-contractor was so shortsighted they neglected to back up the specs. I am waiting to hear from the Whirlpool committee as to their solution or their offer. There is also a problem with a custom cabinet door to be considered. Merry Christmas! 12/15/14

This refrigerator is not even 2 years old and one of the LED lights burned out. Long story short, technician could not fix it, he said you need a new fridge, say what, for a light bulb??? KitchenAid offers to replace it, oh by the way it will cost you $600.00 because it is out of warranty. I ask KitchenAid if they are for real, $600.00 for a light bulb, are you kidding me. Everything else on the fridge works but the LED lights. Poor design such that the connector pulls off the wires that are buried inside the cabinet and the modern techs do not know how to repair, therefore, need new fridge is the answer. Do not buy this fridge if you want something that lasts. Also do not bother to call KitchenAid customer service, they are no help at all. I bought this fridge, a double oven and a dishwasher, all at the same time. I will never buy KitchenAid again.

My built-in microwave (KBMS1454SSS) stopped working properly while still under warranty. On advice from the KitchenAid customer service department, I took the microwave to the local factory authorized service center where I spent $234.85. I took the microwave back home and reinstalled it, but it still didnt work. I took it back to the local factory authorized service center and, after eight days, he told me there was nothing more he could do.I called the KitchenAid customer service department again, and they said my only option was to get a second opinion which, of course, I had to pay for. They sent A&E factory Service to my house ($128 for a service call) and the technician ordered a part, came out two weeks later to install it, and that part did not fix the problem. After six visits (each of which I had to take off work and wait at my home for the repairman), the technician finally deemed my microwave unrepairable. He put that in writing and instructed me to contact KitchenAid for a replacement unit.One month, twenty phone calls, numerous promises of call-backs, and several supervisors later, KitchenAid offered to replace my microwave (they called it a pro-rated exchange) for $990. I explained that I had already spent $400 to repair the $1100 unit that I had, and that an additional $990 hardly seemed fair to replace a high-end unit that did not work. They agreed to drop the pro-rated exchange price to $468. I told them that us unacceptable and they said, Were sorry, thats all we are prepared to do.This is a very attractive unit and I thought I was getting the best when I bought KitchenAid, but after this five month-long process of trying to get my problem solved, I could not be more dissatisfied with the KitchenAid customer service department.

Our new ovens timer dings twice and that is it. I have tried to fix it cause it used to be a continuous dinging until you turned it off. Frustrated! Has anyone had this problem. It worked fine at the beginning.

The KSSC48QTS00 refrigerator I put into service in Dec. 2007 failed Aug. 3, 2015. I am having the same experience with KitchenAid as many others. The circuit boards controlling the refrigerator failed due to an overheating problem brought on due to a design flaw of the compressor housing on top of the unit not being large enough to adequately have proper air flow which caused the circuit boards to overheat and fail. Like the rest of you, I too was told the of plant being destroyed making the parts unavailable to fix the problem.They are now available at the consumers expense because of the warranty expiring. That seems reasonable until I find that the failure was caused by the enclosure being too inadequate to handle the heat load generated by the compressor and motor. I was told that their authorized service technicians have been trained on how to modify the upper enclosure to add more air flow to the newly designed circuit boards to keep them from overheating. I was told that the new board will carry a one year warranty. That seems reasonable, except that if they fail due to heat not being dissipated properly that I would again be responsible for any parts and labor to fix the unit.If a product has to be redesigned for the new parts to work properly, that the expense of the modification should be borne by the company that initially designed the product, not the consumer. I tried in vain to relay this to them. All I got was that it is out of warranty. The consumer is responsible for the parts, labor, and any other expenses associated with the repair. They do though say that they are sorry for our inconvenience and that we have a good day, and thank you for choosing KitchenAid.

We purchased this refrigerator, along with an entire line of KitchenAid appliances (dishwasher, stove, microwave, even a toaster oven). It has been a disaster since day one. The doors have never aligned correctly (as seen reviewed before) and the ice maker stopped working early on and water ran and ruined my wood floor (as reviewed before). But, the main problem is with the coils in the refrigerator that consistently ice up, allowing no air flow, therefore no cooling (which has been reviewed before). Obviously, this leads to spoiling food, which we have replaced numerous times due to the problem. Now, we keep a thermometer in it at all times, so once we see it start getting warmer, we have to take apart the refrigerator to defrost the ice that has covered the coils. We have had this problem serviced four or five times. Each time replacing various parts... the last time pretty much replacing EVERYTHING INTERNALLY.The service techs admit this is a problem, due to the dual compressor KitchenAid tried to do with this model. Even store salespeople admit it didnt work and has been changed. Well, enough is enough. I want a new refrigerator, not a replacement, not any more service calls. But, I have been told that I need to wait until it fails again, then call customer service again to report the problem. Someone will have to come out again and assess the problem... Should I just leave the rancid food in there for them to take back to KitchenAid with them once they come? Come on KitchenAid... read the file. Its all there in black and white... every single service call. Time to fess up and fix the problem, with a NEW refrigerator.

We purchased 6 years ago and have had non-stop issues with it. It stops working after about 10 min., then you have to push a few buttons and then it works for about 10 more min. until it stops again, and then finally you have to start the whole cycle over and then it will complete. Its like washing dishes twice! It takes about 2-3 hours for a complete cycle. Also there is a smell that is terrible and after trying dishwashing cleaners, it still smells. Finally, every few months Ive had to take the whole thing apart to clean out the filter area to try to rid the smell. Ive never had so much trouble with a dishwasher!!!! This was a top of the line and expensive model too. :(

My KitchenAid dishwasher is the best! Door is lite. Very quiet and cleans every dish. Love the very top shelf for knives and lids. I have stainless steel and is very easy to clean. Shines easily and looks brand new.

New fridge delivered 1/30/19. 2/9/19 freezer completely covered in ice, day 15 freezer still not properly working. Called Kit Aid/Whirlpool & they said “we’re slammed”. They couldn’t tell me if it was in warranty. Told me to look at my manual. After many calls, a new fridge was delivered. They took fridge out of box to find one upper door was significantly damaged. Their answer was to take door off the one being returned & replace the damaged door. 8 months later freezer items are melting & refrigerator temp goes to 45 degrees. Thermostat is replaced. January 2020 freezer drawer & ice very loose. Won’t stay in place- another service call. February 2020 everything in freezer is melted again-another service call.Now, there is rust on the outside of the freezer door, and the top left door doesn’t seal well at all. The seals on both sides are torn. I was told that might be expected on a 15 year old appliance but certainly not on an 18 mos old fridge. I suspect when they swapped out the door from the broken fridge it didn’t fit correctly. Also, KA said I must have used abrasive cleaners & brushes for the rust to appear. That has never happened. We have been extremely careful to use only water and soft cloth to wipe. Their insinuation is insulting.I have been given names, emails, phone #s at Whirlpool, at All South Appliance etc. The customer service is lousy, non-exsistent in fact. After sending multiple pictures to different people, I have been told they cannot extend warranty coverage (I had been told twice that was probably how it would be handled). To say I am irate is an understatement. Never buy a KA. It doesn’t matter that you spent $3000 for what you expected to be high quality. It is junk and corporate KA/Whirlpool could care less.

I recently purchased the KitchenAid gas range with Aqualift technology. Prior to this I had a Frigidaire self clean model that worked like a charm in all of its years. Had I known that Aqualift was in no comparison to the regular self clean I would have saved myself money by purchasing one without it. Very disappointed.

I have a KitchenAid double wall oven, convection on top. While running the self-clean on the top oven for the first time, the oven door glass shattered about 1.5 hours into the cycle. There is a near identical complaint on this website. KitchenAid will cover the part, but not the labor. I had shattered hot glass all over my kitchen floor because it slides out the bottom crack. It got into the bottom oven, shards come out every time I open either oven, even though I tried to vacuum in the cracks. Really KitchenAid?

KitchenAid (Maytag) came through for me on the third range delivered. For the record, the first range was defective, probably the thermostat, and the second range was dented so that the gas line could not connect. Im happy now with a working range, and its a terrific range.

I wish I had seen this site before we purchased our KitchenAid Stainless Steel range, Model #YKESS907. One year after buying, we tried the self-cleaning function for the first time. It blew out the thermostat, shut down the front panel, and locked the oven. I had it replaced under warranty and didnt think to try it out again, until one year later. Turned it on and exactly the same thing happened. My retailer picked up the cost of the thermostat but I paid the $175 service call. Once up and running, I turned on the self-cleaning function with the service guy still there. He left and 90 minutes later, it blew again.Sounds like I am ** in regard to Kitchenaid doing anything about it. Anyone know a lawyer who owns one as well? $2300 plus tax for an appliance that doesnt do what it is supposed to do.

I originally purchased a KitchenAid refrigerator (model# KRFC604FSS) May 313 2017, along with 4 other KitchenAid appliances (this is a new build). All but the stove arrived 6/21/17. When we plugged the fridge in, it was making a very loud noise and many of our contractors said it was abnormally loud and I should call Pacific Kitchen & Home/Best Buy. When I did, I was told to talk to the Geek Squad and then call KitchenAid directly. That was the beginning of long wait times on the phone, automated voice messages, getting disconnected after providing endless details (they cannot call you back) and waiting to speak with a human that could take action. When I finally did speak with someone they argued with me about the date of purchase (which I have the receipt for) and how loud the noise was. They refused to replace the fridge and sent someone out. The first time I sat home for 8 hours and no one showed up. They rescheduled. The second time, they said they would be there between 8 and 12. They didnt show up and said they would come at 2. I was not able to wait, so I asked to cancel, and they said they couldnt cancel the appointment after the driver was already en route. They showed up and no one was here. When I called to reschedule they said that I wasnt there for my appointment which I explained was not the case. Then they fixed the fridge but not the dent or the rust on the front door. So I started the process all over. Finally after many calls and arguments, asking them to just replace the door, they refused and sent me free stainless steel cleaner. Pacific Kitchen & Home agreed to replace the fridge since they thought KitchenAid should have done this. The new fridge came the end of September. The ice maker stopped working early December (who needs ice during the peak holiday season?) So I made another appointment and they then canceled it, a few days before. Today the repairman came (12/29) and said that he didnt have the parts. He will be back next Friday. So this is the general gist of my experience so far. When the repair person arrives he is polite and does his best. Pacific Kitchen & Home have also tried their best (by replacing the fridge in September). The bottom line is that KitchenAid produced a poor-quality product, would prefer to fight with the consumer than provide service, and sends their repair people out without the required parts. It is important to note that this fridge was over $2600 and I have now had to take time off from work, on four occasions, and it is still not working. I have had THE SECOND fridge in my house for three months. It is still not working properly and failed during the month that I have the most people at my home. I would HIGHLY RECOMMEND going elsewhere with your business.

We bought all new KitchenAid appliances for our renovated kitchen about three years ago. The refrigerator has gone out numerous times - we have to unplug it and plug it back in to make it come back on. Ice maker has stopped working at least 5 or 6 times. We’ve had a repairman out here at least four time who told us KitchenAid knows about the problems but doesn’t have a permanent fix. Our freezer quit working today for the third or fourth time. This is a crappy refrigerator. I’ll never buy KitchenAid products again.

We bought the KitchenAid Supra convection oven/microwave on 2/18/09 (model KEMS378SSS04). We had no problems until preheating the oven at 425 on 2/1/12. We heard a crash and found the interior glass on the door shattered, sending glass all over the kitchen floor.

We purchased a French door KitchenAid refrigerator six years ago. Two days after the warranty expired there was a leak. We contacted a repair company and he said KitchenAid’s aware of this problem and they aren’t doing anything to fix it. He did fix the leak. The next year the icemaker went. We had that replaced. Now there is a different leak from the water reservoir. The water reservoir and assembly is obsolete and there is no replacement. After doing some research I found a replacement part number, but that replacement part is also obsolete. We will end up turning off the water supply for the water dispenser and just start buying bottled water again. This is the second time we had a KitchenAid refrigerator. We had no problems with the first one which was at a different property. Was still going after 12 years when we sold the property. When we remodeled the kitchen in our current home we went with KitchenAid. Now we are so disappointed. We can’t justify buying a new refrigerator only because of the water reservoir leak.

We too remodeled our kitchen 2 years ago and replace our 7-year old Kenmore dishwasher (which still worked fine) with a KitchenAid dishwasher. It actually cleans fine but the rack system is cheap and I have now ordered parts to replace the rack adjuster for the second time. I replaced it myself last time and it wasnt hard but I dont feel I should be having these problems when the machine is only 2 years old. Probably will not go back to KA when its time to replace this machine.

KitchenAid should change the name to KitchenJunk!!!! I paid $1800 for a KitchenAid fridge in 2007, over the following 8 years it cost me nearly $3000 in REPAIRS! Not sure who is more stupid, me or KitchenJunk.

Ive owned my KitchenAid Refrigerator since 2011. In 2014 I had a problem with water build up on the freezer floor, and it cost $150 for repair. A drain hole clogs up and they have to replace and clean it out. It has been 18 months and it has happened again. Im very disappointed. I never spent repair $$ on a previous KitchenAid Refrigerator.

We purchased KitchenAid Dishwasher model #KUDS30IXSS1 approximately 3 years ago, stainless steel. Performed well the first 5 or 6 months. Has been nothing but trouble with the control panel. Fortunately while still under warranty, the recommended repair store replaced the control panel. Very touchy control panel, and not in a good way. After warranty ran out, have had the control panel replaced 2 more times. Its happened AGAIN. We cannot turn on the dishwasher. First time we bought a KitchenAid dishwasher, and will definitely be our last KitchenAid we buy for any kind of appliance. Stay away from this model!!! Considering how much it cost, very very frustrating. One day the control panel will let us turn it on, the next day not. Then it might work again the next day... Like its possessed. But has been a few days of trying the buttons off and on, and no luck with turning on. Hmm, should we pay for another control panel or just buy a new one?? Advice or recommendations?

I purchased a side by side Kitchenaid (KRFC704FSS00) fridge in April 2017 and was so excited for this beautiful appliance! It was their newest model, with all the latest features and upgraded interior and had a hefty price tag. After a few months our ice machine was not working properly so we had to have a technician come out. They told us this machine does not produce large amounts of ice and makes it every 3 hours. With a family of six this is not cutting it, there is never any ice!!!Woke up this morning to find our Fridge had DIED!!! No power and all the food was spoiling. The board blew out after 16 months of purchasing. Absolutely ridiculous. And of course since it has been over 1 year since purchase, so it is no longer covered under warranty. $500 later to have the unit fixed. To say I am disappointed is an understatement. I will never purchase a Kitchenaid/Whirlpool product again!

My built-in side-by-side stopped cooling almost a MONTH ago. I did call a highly rated Yelp repair company but they were honest and said that since it was still under limited warranty I should work directly with KitchenAid. Let me keep it short... Its ugly. KitchenAid is deliberately slowing down service and forcing me to work with someone who has terrible Yelp ratings. In fact I have spent $1,000 with this company and even though he claims to be able to diagnose the issues - KitchenAid tech backs him up - as of today my unit is having the same exact issue. We have replaced a heating coil that required 6 hours of labor (KitchenAid confirmed) and a compressor.I called another service company who indicated it is a simple problem that can be fixed easily. When I called KitchenAid and explained this, the customer service guy actually fought with me...refused to speak to me any further unless I gave him the phone number and name of the other company. They were so concerned that one of their authorized repair companies was questioned that they tried to intimidate me into thinking I was going to lose support. Bottom line - I asked for a supervisor and she was understanding. I begged her to send different service company but she refused.As I write this, my $12,000 refrigerator/freezer is not working, despite KitchenAid forcing me to spend $1,000 with their service person. It also still sounds like the engine from a small commercial plane, even though prior to that it was so silent. And no refrigeration still. And guess what? My service repair person will not call me back. KitchenAid is clearly trying to stall until warranty runs out. I will never buy another one of their products. To top it off, it is one of the worst customer service experiences I have ever had.

Have to agree with all the reviews the quality is horrific. LED lights half out. Need to replace controller. The tray door fittings just broke like cheap plastic, the unit is less than 2 years old. Support told me to buy an extended warranty for $329.00. Bottom line they have zero quality control in the manufacturing process use cheap materials. The refrigerator is just plain junk. Stay away. Read the reviews.

We purchased all new appliances when we remodeled our kitchen in Aug 2017. The refrigerator quit making ice in Jan 2019. I had a repairman come out and replace the freezers fan motor. That fixed the problem, I thought, but now the ice cream in the freezer is super soft. It costs $115 for the repair guy to just come out to diagnose the problem. The last issue cost me almost $400. Now I have to have the thing looked at again. We purchased all KitchenAid appliances because we thought they were able to last with fewer repairs, guess we were wrong. The refrigerator was a major purchase but to need to call out for repairs again is unbelievable.

We have a 42 KitchenAid refrigerator and have had the Tech out 3 times for repair. We were told by the technician that the fan motor had shorted out and caused the main control board and another fan to go out. So 748.00 dollars later, we still have no refrigerator working and this is after the Tech removed the board and the fans and said the board is not being made and so it has to be sent out and rebuilt...should be 2 weeks. They would ship the product to us and then we call them and set up another appointment. When the 3 items came couple of weeks later, the one fan that was a heavy metal blade is now being replaced with a thin...black plastic one. Note: when Tech opened the box, the fan was broken…one blade completely broken off and 2 other blades were cracked…Now mind you, a kid’s plastic toy can be thrown, dropped, kick and abused by the kids and not break, but this fan got all this damage just being shipped to us and this is supposed to run and operate my 9000.00 refrigerator?? The Tech said, “Well they changed to plastic because it is lighter. Are you kidding me? Lighter? Are we going to carry this refrigerator around? No, it’s cheaper...and also a piece of junk...not even a heavy plastic. If it cant survive shipping, I have to wonder how it will run my refrigerator. Now the Tech puts all the parts in and tells us that will be 748.00+ and also we can buy a warranty to protect us from other repairs for 210.00…Did it and he left. 3 hours later, I decided to check it to see if I could start putting my foods in and if it was cold enough...Not working...flashing lights on the panel...from 60 to 30 and no ice maker working either. I called them back ASAP...they said we will make another appointment for you...Are you kidding? Send back the Tech. After much discussion with the service people, they came back 4 days later...Tech says board is no good...has to be sent back to where it was re-built and he (Tech) spends most of the time on the phone with someone...telling him what to do (I guess). He states he has been with the company for 31 years but both times he is on the phone with someone most of the time. So now we are supposed to get the board back in a couple of weeks...and then call them again to have it installed. Meanwhile, they have received 748.00 plus 210.00 for the service warranty and I have nothing...no refrigerator for over a month. This is unreal…like the product does not have enough problems...they change out the metal parts for these thin piece of crap plastic and control boards being shipped out to the customer without being tested to see if they were rebuilt right before they send it out to be installed. So I lose all our food and pay for a rental fridge while this mess is still going on...Service and Quality...RIGHT...I dont think these Techs know what they are doing or why would they need to spend most of the time on the phone with whomever it is they are having walk them through this service...

My stand mixer had a bolt fall out while I was using it. I dont know where it came from, but now the stand wont stay locked down when I use it. I tie it down when I am using it. My fridge is the fancy freezer on the bottom, two-door type. There is a set of plastic drawers in the fridge that cant be used because the plastic frame that they hang on broke! My stove I have is a glass top slide-in convection oven. I have had the cooktop replaced, the front panel has been replaced twice, the meat thermometer sensor has had to be replaced twice and many more repairs. If anything overflows, the circuits blow and nothing on the cook top works for a few days until it is dried out. Last Thanksgiving, I had to cook my turkey on the barbeque and my oven didnt work for 6 weeks! Last night, a screw fell out of the bottom of the door and the inside and outside of the door was coming apart. I could see a screw was loose. I took the door off to fix it and had to take it apart. I decided to clean the glass while I had everything apart (my glass window was filthy because when anything overflows, the liquid goes down the panel and into the door). And when I was putting everything together, I heard a weird noise and the panes of the glass window shattered. These appliances cost me over $5000.00 and I bought them thinking I would never have to replace them. Ive contacted KitchenAid and they have sent people out to fix it. However, that is because Ive paid for an extended warranty. They will not replace the stove because a problem has to re-occur 3 times for it to be replaced. Meanwhile, they have paid $1000s in service repairs and are too obstinate to replace the stove which is obviously a lemon (like all my KitchenAid appliance). I am just sick about all the problems Ive had.

I purchased refrigerator on 11/24/15 but due to salesman errors, I did not receive it until February 2, 2016. On July 26, 2016, I noticed the freezer door had ice on it and it had a popping noise in it. I called and serviceman came out and said he had to order new ice maker and replace the door because it had warped and he could not do anything about the popping noise. On October 3, 2016, the door and ice maker was replaced. On October 27, 2017, the door had ice on it again and noise was still there. I had a certified repairman come in and he said the freezer door on refrigerator is warped again. There has to be some reason for this to be continuing! I am not a HAPPY CUSTOMER.

I currently own my second KitchenAid dishwasher. I had my first one for 21 years before we sold the house and it was still running-if it hadn't been 21 years old I would have moved it with me. When I bought my new house it had an awful dishwasher so we bought a new kitchenaid dishwasher and I love it. I have had very good luck with my kitchenaid dishwashers. Will have one in the next house too!

Re: The factory in Japan was wiped out by the tsunami and the nuclear power plant meltdown complicated it. Kitchenaid (Whirlpool) are telling hundreds of consumers they cannot provide a critical component -- main control board -- necessary to repair a frequent problem with their refrigerators. In my case we have a 42 built in, side-by-side, panel ready unit KSSO 42QMB02 purchased in 2007. The panel ready descriptor simply means we had it fitted with the same wood paneling we used for our cupboards. The board is failing and its causing the unit to freeze up with loud fan noises accompanied by disturbing clunks and thuds. Its a matter of minutes or hours or days before it fails entirely. This is a problem reported by others on this site. Worth mentioning is that this is a top of the line refrigerator/freezer that cost between $5,000 - $6,000 not including the paneling.So heres the terribly sad story KitchenAid is telling customers: They no longer stock the part because the sole source for it, a company in Japan was wiped out by a tsunami and to make matter worse, the meltdown of the Fukishima reactor complicated matters. They told me to have their authorized service provider (B&B - good folks) to just send the board in to be rebuilt. That my refrigerator/freezer would be down for the length of time it took for the board to be repaired. That they offer no service contracts. That if I wanted they would sell me a new unit at a small discount - $6,233 for a new unit. I should add that because this is a panel ready model with our custom panel wood on it, it would be darn tough to match the old stock so there would be at least several hundred dollars more in panel expense as the old panels no longer fit the new model.And this get this, when I called another provider in my hometown - a fellow Ive known for years, he told me that Kitchenaid/Whirlpool has just today (this was on October 5, 2014) posted a service bulletin that they were disassociating from the company, Cocentric, that has been rebuilding the Main Control Boards for hundreds of customers owing to service issues. So the bottom-line is that this expensive and beautiful side by side, built-in, panel ready refrigerator is a boat anchor? Then I found this blog from a very cool, smart and handy fellow, Steve **. In it he describes how pretty easily (if youre handy with a soldering iron and a volt meter that is) you can rebuild the Main Control Board for about $6. He suggest buying a beefier version of one component, a relay, to prevent this from happening ... suggesting a design flaw in this board to me. And he wisely suggests adding an Appliance Surge Protector to prevent spikes from burning the board in the future. This is all beautifully detailed with pictures and part numbers.So heres my take - Whirlpool/Kitchenaid want to sell you a new refrigerator freezer when they could easily set up a process to fix these boards themselves and support their products. It gets worse. If you want to buy a refurbished board you can! For $800 - $1,200 on eBay! WTF! KitchenAids service policies are fostering predatory online vendors. Why will people pay this much for a board that KitchenAid lists for about $235? Because ALL OF US CANT BE WITHOUT A REFRIGERATOR FREEZER FOR 2-3 weeks. This is insane and immoral. California has tough consumer laws. The Song Beverly Act may cover this as in addition to providing relief for people that buy lemons, it also provides for people like us (in California any way) that expect a top shelf product should last longer than a pair of my boxer briefs.

I bought a new French door with bottom freezer refrigerator in July 2010. I had continued problems with the seals on the French doors and the doors not closing properly. Also, the ice maker is freezing over. After 4 warranty service calls, the problems were never fully resolved. Now, we have water which flows into the freezer compartment and freezes on the bottom. Once its full, the water flows onto our wood floors. This was a fairly new model for KitchenAid at the time of purchase and I would recommend do not purchase this style. The ice maker storage in the door is heavy and the doors do not seal properly, leading to a host of other issues.

I purchased in Feb. 2013 a new 27 convection double ovens Model kebs279bss00. Upper oven is very loud, exhaust fan constantly on, and it runs during preheat, cooking and cool down. Lower oven is much quieter. Cool down for a typical 350 oven is 30 minutes of this loud fan. Then it started a vibration noise. Both the convection and the exhaust fans have been replaced. Fan noise is still unacceptable. You cannot carry conversation over dinner! I attempted to contact Kitchen Aid to discuss further and waited on hold for 15 minutes. It was like waiting in outer space as there was no music. I even called back and had the same dead time. Im very unhappy with the product and with customer service accessibility.

Kitchenaid Dishwasher Child Hazard Causes Damage To Cabinetry: I purchased new KitchenAid Proline KUDE40SPX3 to match our Wolf/Sub-Zero equipment. After several months, we noticed our cabinetry adjacent to the dishwasher was starting to warp and peel paint. We initially believed that the cabinetry was defective. Then one evening, our little 3-year-old screamed in horror from the kitchen. She had a burn on her face and said the dishwasher did it. We then noticed the steam coming from the side vent of the unit. The louvers are positioned so that the steam under pressure is directed downward. However, since the vent is adjacent to the kitchen cabinetry, the steam not only hits the cabinetry but is directed in front of the dishwasher. Most dishwashers have the vent at the top of front door lip, which directs the steam up and away from the front of the dishwasher. I notified KitchenAid Customer Service. Their first response was that the unit was 1 month out of warranty and they referred me back to Pacific Sales where I purchased an extended warranty. Pacific Sales extended warranty department stated that the defect was a manufacturer defect and not an electrical or mechanical defect and directed me back to KitchenAid. KitchenAid then agreed to send a service rep out and would cover any parts and/or labor to repair the defect, including any venting kit. They also said that the manual has a disclosure about the side venting; however, I pointed out there is no such disclosure and no special instructions with regards to steam being emitted out the side/front and being a potential hazard to children and surrounding cabinetry. KitchenAids factory repair rep came and observed the defect and notated such back to KitchenAid. Then, KitcheAaid took the position that it was not responsible since it was no longer within the 12-month warranty period.

Ive had more issues with this dishwasher due to its design flaws than any other appliance Ive owned.Design Fault #1: Attach for wheels for the upper rack are weak and regularly break with normal use. Ive had this happen 3 times so far and no amount of gentle use or babying will keep these from breaking over time. The design flaw is the thinness of the plastic used to hold these on. If you dont want to replace these, you can sacrifice some ease of mobility and use a wire twisty tie to reattach the wheel to the rack. It makes it harder to pull in or out, but at least its attached.Design Fault #2: Upon my wife complaining that it wasnt cleaning well, I found that the chopper had broken off from the shaft. No idea why, Ive seen others say that it is a design flaw and that over time it hits the housing enough to break the plastic. I cant say why it broke as I saw nothing in the housing that would have caused it to break off.Customer Service Issue: My wife called them and they told her only the rack itself is covered by the warranty and not the attached components. I called them and asked them if a hypothetical customer were to buy the dishwasher and it came without the upper dish rack, whether they would simply send the rack bare without any of the supporting components. She sheepishly told me they would and I told her that was ridiculous and I needed to talk to a supervisor. Upon returning after a hold she told me shed send me the parts under a one-time goodwill gesture from the company. So I had them send me 3x of the wheels and 1x of the chopper for the parts that had broken to-date. Ill hold these in reserve for when these items break again.Its simply ridiculous that they dont either fix the design flaw or cover the part as part of the warranty. I think they have to be aware of the design flaw otherwise they wouldnt explicitly refuse to cover it when you call.

I purchased a KitchenAid Microwave in October 2013. The plastic on the bottom of the door handle crumbled leaving a sharp edge and wobbly handle. I contacted Kitchenaid and they told me that they could send someone out for $99 to take a look. This is 20% of the price of the microwave. Materials science has gotten better over the years, but the quality of Kitchenaid appliances has declined sharply. I thought that I was buying a quality product because of the Kitchenaid name. They dont even stand behind their workmanship. The customer service agent did a great job of apologizing to me but not rectifying my concern.

Purchased all new appliance for our renovated Kitchen in May of 2017. They were installed towards the end of June, and we started having issues with the refrigerator within months. This is Model KRFF305ESS00, French doors, with water dispenser inside on the left-hand side. Once you fill a glass with water, the water dispenser doesn’t shut off properly and continues to drip... not one or two drips... but constantly. I phoned and the first serviceman they sent out told me that there was nothing wrong with it, and that is just the way it is. I called back, they sent another service guy out who said “that’s not right, but I’m not really sure what’s going to fix it, but I will order a new water tank and tube and see if that does the trick. I will also order a new air damper because it seems to be grinding and it shouldn’t be”.Two weeks later he returned with the parts, installed them, and it worked better for about a month. Now it’s still dripping, and the noise it makes sounds like it’s going to take off. I just called with warranty department, and there is no more coverage. It will cost $139 plus tax just to have someone come out and then more money for whatever parts they want to try next, that likely won’t work. My husband says “take it to the dump, it’s a piece of $3,000 garbage”!!! We will be shopping for another refrigerator... and it won’t be KitchenAid. How do these people stay in business??? Oh... Cathy on the warranty line, sure was trained properly... All she could say was “I certainly understand how you feel, but there is nothing we can do about it”!!!

Kitchen Aid Refrigerator KBFS22EWWH5. This is the second time our frig has frozen up. The first time the inside water stopped working then it worked again but the ice maker stopped working. $125 to have the ice removed. This time water leaked to the bottom of the freezer and onto the floor. Repairman is here now and has just taken the freezer apart to break up the ice AGAIN.

Having purchased an entire kitchen of KitchenAid products, almost every one has broken - more than once. While the company repaired the dishwasher handle the first time it broke, they refused to fix the dishwasher door, which flops open dangerously. I paid over $100 to have it fixed. Now that the microwave, which comes on spontaneously, must be fixed, theyve agreed to that, but not the handle that broke off or the faux-stainlesss/plastic vent cover that ironically fell on the floor days after the call. Turns out they now admit that the dishwasher door is a chronic problem and theyll cover it, but in astonishingly rude tones, refused to fully fix or replace the microwave, even though I have paid for defects they now acknowledge. Instead, theyve invited me to buy a new vent cover at my own expense, investing additional money in their plainly substandard appliances. Or, I can buy a new KA microwave = at 15% off?! (To be clear, I would sooner set $649 on fire and use the flame to cook). Customer service is, at the corporate level, woefully rude and disinterested in customer satisfaction, seemingly having deaf and numb to their growing number of angry consumers. Amazingly, I visited a friend in L.A. who has the same appliances. And the same problems.

I have never complained publicly before but for the protection of other consumers, I must share what happened to me yesterday with my KitchenAid stove and oven that I purchased 7 years ago for $1,245.00 (model number KGRA806PBT). It is supposed to be the top of the line product with convection oven. First of all, I agree with many people who have written here. I tried the self-cleaning oven one time when I first purchased it and it overheated and the thermal protector failed. The part was covered but not the service call ($100.00). I have never used the self-cleaning feature since. Also, for the past year, the oven has not always worked. As it heats up, I will often get an error sign on the panel. So, I just have not done much baking. Yesterday, I was not even using the stove or oven, and I heard a hissing noise in the kitchen and then a popping sound and then fire! The printed circuit board started a fire in the oven which immediately filled the entire kitchen with black smoke and flames. If I had not been home, I would have lost my house! But I happened to have been home! My husband was also home, although he was supposed to be at work. Thankfully he had a fire extinguisher in the barn so before much damage was done, he had the fire out. Of course Elders Appliance in Grandville, MI, where we bought the stove and oven, (and all our other KitchenAid appliances) said they have never had any complaints! Ya, right! Please do not ever buy a KitchenAid product. Terrible!

The induction electric range with aqua lift technology to clean the oven is very disappointing. The oven wasnt used often. Had some soil, but minimal. I followed the instructions and put 2 cups of filtered water in the oven and turned it on for 40 minutes. It did a terrible job cleaning, it looked like it wasnt cleaned at all. One good thing is there was no smell when using the cleaning process, not like my GE stove. My GE stove always did a good job with soil, had the stove for 30 years, it was great! The oven was always left clean after using the cleaning cycle.

This control panel went bad less than 24 months after we purchased the dishwasher. KitchenAid wanted almost $300 for the control panel PLUS a service call. We did without the unit for a few months and researched it on the Internet as we had time. After some clues & leads, we were able to obtain the correct part number and find a wholesale price for it. Although it tested our skills, we installed the panel ourselves and the unit returned to normal operation.We think that KITCHENAID intentionally creates sub-standard parts for assembly of its appliances for the purpose of selling service & parts. Our four year old unit has been serviced twice. An alarming fact that we are learning is that having paid high dollar for matching appliances and appliances which were toted as top of the line we only brought in units that carry this KITCHENAID name but in reality are Whirlpool & Maytag manufacture. Its all a game we think.An interesting side note: we bought this unit from SEARS & SEARS installed it. During the initial warranty of the unit, we smelled something burning and called SEARS. They came out and found that the wire nuts used to connect the washers electrical system to the black pigtail that plugs in the wall were at fault. The initial installers had rushed through the install and not connected them tightly enough. We were charged $130 for this service call. When I asked why the install event wasnt used to cover the issue, the SEARS service tech said that the installation was only warranted for 30 days. We have ceased doing all business with SEARS.

The freezer works ok but no matter what the refrigerator setting is set to, it does not keep cool (about 50 degrees F). I have tried replacing the fan, thermostat, and even the control board without making any difference. This is one refrigerator to stay away from.

I cleaned my double oven (upper) and now it does not work. When I try to turn it on it says that feature is not available. I am not sure what I should do or whom I should talk to. I bought it from Sears Outlet. I did not purchase any extended warranty. Can someone PLEASE HELP, this is a lot of money to just waste. This thing is not even one year old.

Our KitchenAid dishwasher was in our house when we moved in 10 years ago. It wasn’t new then and has no signs dying. It is sort of loud, but does a good job. If we ever have to replace it I will buy another KitchenAid.

Microwave hood combo, model KHMS1850SSS-0. The plastic filters behind the metal vent screens were ignited by a stove top pan fire. I dropped a lid on the pan immediately. It took me a few seconds to notice the glow under the hood. By then it was too late. The vent fan was on of course, which only increased the intensity of the filter fire. The hood and microwave were totaled by the heat.

Did not always get dishes totally clean, but did a good job overall. When purchased cost significantly more than a number of other brands. Quiet and worked much better than a Whirlpool in my current home.

KitchenAid Model KDFE304DWH0 Dishwasher - We purchased this new dishwasher 3 months ago. Its very quiet and appears to clean dishes reasonably well, although we rinse our dishes thoroughly before putting them in the dishwasher. The problem is that it doesnt dry dishes well, even when the Heat Dry option is selected. The flatware basket and its contents are especially wet, as are the sides and door of the dishwasher itself.Weve had a service technician out 3 times, and he doesnt seem to know what to do to fix this problem. The second time he came out he replaced the controller. That change didnt help the problem at all. The last time he had a KitchenAid engineer on the phone trying to come up with a solution. Still no solution. We suspect this is a design flaw rather than defective manufacturing problem. Has anyone else encountered this problem on this model?

I have owned this KitchenAid DishWasher mod KUDS301xwh8 for only 3 years and today I find out I need a new motor plus a motherboard. When I called into KitchenAid for the repair scheduling, after I gave them this model number, they immediately offered me a one year warranty deal for more than 350$ which would cover the service call and all costs plus another year on a warranty. I thought that was odd to offer that right out of the gate and right after the model number, SO now I know that this model is a lemon and they have replaced motors on it so they offer this coverage to prevent fights from consumers. So now I will file an official complaint and request a new dishwasher plus I am canceling the payment of the warranty on my credit card as this is fraud on their part. DO NOT BUY THIS BRAND... I have owned many dishwashers in 50 years of homeownership and never had any of them as much as need a service call in over 14 years of owning them but I never owned a KitchenAid and this one cost me more money than any other brand I ever owned. Guess you dont get what you pay for.

I have a dishwasher that is 2 years old. It came with a 1 year warranty. I had appliance repair company out at least two times, not cleaning dishes well, rollers on top shelf replaced. Did get advice on using quantum finish which helped with cleaning some. Cheap plastic rollers replaced. Now dishwasher rollers and door had to be tightened by repair man. Now needs seal for door because it is leaking. I will not be buying another KitchenAid product after this experience. Was told no recall on product just poorly made by repair company. I agree.

My KitchenAid built-in fridge finally broke down after 15 years. It served me well. I ordered a new one on 6/17 and I am still waiting for delivery. I am told that each one is custom made, which I find hard to believe. After many years of being a loyal KitchenAid customer I am going to rethink my next major appliance.

I have a 4-5 year-old KitchenAid Dishwasher. It leaked badly on the kitchen floor the day before Thanksgiving. I could see underneath that the drain pump and motor was lying on the floor. It had fallen off its mount and was barely hanging by its rubber hose connected to the drain sump. I pulled the machine out from under the counter and turned it on its side to investigate the problem. I found that the 2-inch hose that connects the pump to the dishwasher sump was cracked from holding the weight of the pump and motor. Call to the tech dept at KitchenAid to get a new hose. Tech could not find a part number to get the little hose. Said he would email the info in a few days. This rubber hose is about 2 inches long with a one-inch opening on one end and about 1.25 inch opening on the other. It attaches with two simple hose clamps. Several days later I received an email stating that the hose was not available for purchase, as it only comes on a motor/pump assembly which will cost me $264. All I need is a little rubber hose. This is a serious RIPOFF.