KitchenAid freestanding induction range model KIRS608bss, purchased new, 4/12/13 3 months later the oven stopped working. I bake a lot so I knew when my baked products were taking 20 minutes longer than normal. I called for service and the first 2 times the tech literally said that all oven temperatures vary, this is to be expected! By the 3 call my oven started blinking message across the stovetop panel. They finally replace the computer system and told me I no longer had a warranty. At this point my range was 4 months old.. This same model although the oven is working the cleaning part is not. I have tried multiple time but the water does not get hot enough or steam long enough to clean the oven. To make matters worse, the front glass panel has so many grease stains in between the two glass panels that Im embarrassed to have people in my kitchen as it appears I have never cleaned the glass.. I was told the only way it can be cleaned is to remove the screws and bolts inside, clean the inside of the panels then replace. The technician also said its a waste of time as those streaks will come back the first time you use your oven and each time you remove the screws the tightness of the door panel loosens and heat will escape..

Purchased set of KitchenAid Refrigerator and Gas Stove six years ago. From day one gas oven failed to ignite and has been repaired several times. Called supplier and they refused to repair. Has been repaired several times now and was told it is an ongoing issue. KitchenAid failed to warranty as they said it failed beyond the warranty. Recently we noticed the refrigerator leaking, called a technician only to find the water tray had been broken and duct taped. This unit has never had service therefore this damage was repaired in factory and sent out broken. A phone call and message was left with KitchenAid and now, over a week later no return call has been received. We will avoid KitchenAid products from now on.

We purchased a stainless steel KitchenAid bottom freezer refrigerator in September 2013. It was fine for a year, but suddenly the PO sign showed up on display board and nothing has been right since then. Upon calling Whirlpool (30 minutes on phone) they suggested we call the repair companies listed on their website. First company we called was Diamond Repair and that guy fiddled around and since he could not figure out the problem, told us that the fault was with the outlet in our brand new built house! Ok, so we called the builder and they looked at it and declared it fine but changed it to a brand new one. Problem continued with the constant beeping and PO symbol on. Then I called Maytag company to look at it and that has been a nightmare. After the first tech left, our water dispenser that was working fine till then, stopped dispensing. They said that maybe it was a coincident that it failed and their tech was not at fault. What!!! They are simply unhelpful. Their techs come out and between the two visits they have changed each and every circuit board, to no avail. Much to our chagrin, whenever I call Whirlpool customer service center, and speak to a manager, they make me repeat the problem, promise me that they will call back and I never hear from them!! One time they supposedly ordered new door for this fridge, but the tech from May-tag came with new circuit boards and did know anything about any door being ordered. I wash my hands off Whirlpool company. The fridge was clearly a lemon. In all the years of owning several refrigerators, this has by far been the worst fridge we have owned but the Whirlpool customer service has been pathetic, to say the least. I will make sure none of my next appliance is even partly owned by Whirlpool!

Redid my kitchen with my dream kitchen and replaced it with all beautiful KitchenAid appliances. Replaced dishwasher after 5 years that was 6 months ago. And now looks like I am going to have to replace my double wall ovens after reading everyones comments on the e5 f1 costing $700. I might as well go buy new. And by the way I replaced my dishwasher not with Kitchenaid. I will doing the same with my ovens.

Operationally this is a nice-looking, relatively quiet, efficient machine with multiple modes of operation. Where it falls from grace is the isolation of the top/hidden electronics from the moisture of a functioning dishwasher. The replacement by the owner is not out of the question, but most users wont do this. The main control board can be replaced by unplugging a socket after the front of the machine is removed. One other drawback is the spring and cord mechanism that balances the weight of the door, it can break more than once in a 20-year operating lifetime. On the good side this unit is still working after 20 years whereas many others are broken and replaced. The motor, pump and dish/silver racks are all working and in good condition. The inside and outside stainless is fully functional and easily cleaned.

We bought all KitchenAid appliances for our new home just under 10 years ago. The dishwasher lasted just 2 years before it needed replacing! Now the refrigerator leaks water everywhere! We found a sheet of ice under the freezer drawers…no drain plug or anything! It appears the ice was melting all over the kitchen floor! It will cost more to have someone come out to fix it than it would to just buy another appliance!! We’re buying a new LG refrigerator that Consumer Reports gives rave reviews! Staying away from KitchenAid forever!

Purchased a new KitchenAid dishwasher in June 2015, model # KDTE254EBLO. Love the look and its ultra-quiet. However, the dishwasher smells after washes and continues to smell. Several inches of water sit inside the solid catch basin at the bottom. I sucked out the water and it just fills back up after the next wash. Got all kinds of excuses from customer support about quantity of dish soap and the need for after rise agent. None of it helps.

We purchased a top of the line dishwasher. The plastic part on the top rack broke and went into the pump causing over $200 in repair. There are hundreds of complaints about this problem but in talking to a KitchenAid rep, there is no recall. A dishwasher this expensive should not have cheap parts!!!! A manager was to call me but of course they have not. We are building a house and all appliances will not be KitchenAid!!!!!

I have a kitchenaid (owned by whirlpool) refrigerator. It is a built in unit that cost almost 8k when purchased six years ago. A small electric board went out on the unit. In contacting whirlpool I was told that the board was not made any more and the only way to resolve my issue was to receive a prorated amount against the purchase of a new Whirlpool refrigerator. I was sent to a review board who got back to me within a couple weeks to relate to me I could purchase a new unit from them (I will never purchase another Whirlpool product ever again) and can get a 1,500 credit toward a new unit. So if you buy anything from these people dont expect it to last. Not only does it break but it is irreparable. Not to mention it is a racket. Think about it, they sell you an over-priced unit that to their own admission only last 6 years and then they hook you to keep buying from them. Crooks!!!

We bought this Kitchenaid Superba almost 20 years ago. It is stainless steel and has maintained its appearance and durability. It is a side-by-side and not as roomy or as large as I would like, but is a great refrigerator. Its reliable and it looks great.

I installed Superba double oven in 1999. Self-clean caused computer board damage first two times we used it. They installed a modification kit on the third time. That has helped, but I just tried self-clean again last night (stupid move) and control panel went dead. Im waiting for repair call. I guess we wont be doing Christmas party or Christmas dinner for family unless we use the stove and outdoor grill.

We have now had eleven service calls with the tech here up to three hours a call. The control panel has been replaced three times. The key board once. The sensor once. The temperature still goes from 325 degrees to 386 degrees after preheating two cycles. The bottom door hinges have been replaced twice with no change. Door still does not close properly resulting in bottom element not coming on. Whirlpool says this is all acceptable. For a supposed top of line stove, one should be able to bake without burning or undercooking. The manual says the oven temperatures are accurate. Not so!!

We bought a brand new, 48 built-in refrigerator kssc48qts02 in Aug. 2008. Two years ago the electronic motherboard had to be replaced to the tune of almost $1000. Now our thru-the-door water dispenser is leaking. Had 2 different companies look at it with the same diagnosis... 1). The water line is broken 2.) There is no way to repair the line as it is built into the freezer door 3.) The freezer door needs to be replaced 4.) THEY NO LONGER MAKE THE FREEZER DOOR!!! Come on KitchenAid, you used to make good products. What happened? The refrigerator is only 8 years old and was very expensive to begin with. Another thousand in repairs. And now they no longer make this product? MAJOR DESIGN FLAWS.

I purchased a KitchenAid dishwasher two years ago. I have a KitchenAid refrigerator that is 25 years old. The dishwasher KDFE1040BLO has been worked on 4 times. They have replaced the water valve and the motor. Just yesterday, it dumped water all over the floor and the heated dry is not working. Thank goodness I took out an extended warranty. I know that KitchenAid is a good brand, but I am very disappointed in my dishwasher. It hasnt worked 3 out of the last 6 months.

Purchased full compliment of appliances for new home having equipped former home with KitchenAid. Cant express how disgusted I am with current kitchen. Refrigerator doors are uneven despite repair visit to adjust. Oven fan doesnt turn off. Within first year dishwasher delay start function stopped working. Total junk. Purchased cabriolet laundry appliances (KitchenAid is parent company) and tub of drier cracked and had to replace in 13th month. They let me buy a one year extended warranty for $200+. Whoopee.

I own a KitchenAid refrigerator, range, over the range microwave and dishwasher. Overall I am not dissatisfied with these machines. They have electronic controls and I have become accustom to phantom beeps from these machines. What I hate is this microwave. I put something in there to warm it up. Once the cycle is over this microwave sounds an annoying tone that never stops until the door is opened. You turn off the tone though the programming but the change is only good until my homes power cycles off and on. Thank you power company. Even the seat belt alarm in my car shuts up after a brief time. I can fall asleep after I put a bag of popcorn in this microwave and it sounds off all night! Please!

I have a $2850 piece of fruit in my kitchen that is less than one year old. Its a lemon made by KitchenAid. I purchased the refrigerator KFIS29BBMS00 in brand new condition from a Texas appliance retailer in North Richland Hills in September of 2012. All was well until six months later, in March of 2013, the refrigerator stopped keeping the non-freezer items cool and ice was forming around the ice maker in the upper refrigerator, and also inside the door of the freezer.They, KitchenAid, dispatched an appliance technician for diagnostics. Lets start the count off for personal days of vacation stolen by these guys. (1 day) Evaporator fan ordered, and installed 10 days later mid April. (2 days) Load noise and additional ice build up 1 week later, service call scheduled. Same repair guy, different day. Parts ordered to replace faulty fan. (3 days) Two weeks later, installed firmware upgraded circuit board. (4 days vacation) In late June, the ice maker stopped working, service scheduled mid July with new service company and technician. (5 days vacation) Of course, parts ordered again... This time, the technician had them shipped to my house.About 12 days later, we received a parts shipment. We called KitchenAid when we received the parts package, asking when the service company was supposed to be back. They contacted them and they were out the next day. (6 days of vacation) Unfortunately, there were two additional parts being shipped and the repair could not be completed. Should not someone have known this dependency when we called? Fast forward an additional two weeks, now we are in early August and we called the service company again since all the parts are in. They cant come out until Sept 3, and in the meantime the refrigerator is making a very loud annoying noise.So, we called KitchenAid to report it and let them know we could not have the appliance serviced with the previous work order since the service provider stated they were only authorized to repair the ice maker. KitchenAid dispatched a third appliance repair company, who was scheduled by KitchenAid for 8/26, then no call no show. They said they did not receive a work order from KitchenAid, but assured me they could make it tomorrow, 8/26. (7 days vacation lost) The third repair company came out today, 8/27, and said they cant repair the refrigerator until the other company completes their work order. (8 days of vacation) Remember now, I still have another appointment scheduled for 9/3/2013, so count on another vacation day, totaling 9 for now and counting.

I purchased a full set of Kitchenaid appliances 2 years ago. My purchase included a refrigerator, range, dishwasher, and microwave. Close to $10,000 worth of appliances. My experience with the refrigerator and Kitchenaids support had been a nightmare. (For clarification, Im middle aged, this is the 5th home I have owned and remodeled in my lifetime, and I consider myself reasonably intelligent with reasonable expectations.) I have had issues with the refrigerator within the first month of installation. - The water dispenser was and is incredibly loud. You can hear it on the other side of house.The authorized Kitchenaid repair person told me that it was a fault in the design and nothing could be done - The ice maker would randomly defrost and leak all over the floor: The authorized Kitchenaid repair person told me that it was a fault in the design and nothing could be done. If the left door was left slightly ajar, the alarm would not go off: The authorized Kitchenaid repair person told me that it was the design, and that one particular door is impacted and there was nothing wrong with the unit. - The lights on the inside of the unit would randomly not work, but then work 1 hour to 2 days later: The authorized Kitchenaid repair person told me that it was a head-scratcher, But because it was functioning when he looked at it, nothing to be done.I decided to purchase an extended warranty because I was already nervous about the longevity of the unit. During that extended warranty time, the previously mentioned items continued. Three weeks after the warranty expired, the unit basically died. It would randomly defrost the entire freezer and only come back on by flipping the breaker several times. The interior lights would not work about 30% of the time and the water dispenser would randomly stop working. When the freezer would start to thaw, so would the ice in the icemaker... and leak all over the floor. I had a different repair person come out. I was not going to have the same useless waste of time company come out if it was going to be out of my pocket. They replaced the entire motor. It worked for two days, and started the process again. They then replaced one of the primary computer boards. $1100 later, it worked for 3 weeks and then started thawing, defrosting, lights off, etc again. The thing is either possessed or a total lemon.

I used to love KitchenAid. I had a suite (dishwasher, refrigerator and range/oven) from them for 10 years in my old home and had no issues. Naturally, when I went to purchase appliances for my kitchen remodel in my new home, I bought KitchenAid again. A year after they were installed, the fan in the oven started to rattle and I began to notice surface rust on the appliances. Ive always used stainless steel cleaner, and I never had this issue with my old appliances. The rust will not even come off with the cleaner. KitchenAid sent out a service technician who fixed the fan and looked at the rust. He said the rust was a problem with all of the stainless steel appliances when they get any water on them. Seriously? A dishwasher, refrigerator and oven? When do they not get water on them? When I contacted KitchenAid, they told me it was a cosmetic issue and therefore not covered. They did call their service technician who said he only saw a small amount of surface rust on the stove and did not look at the other appliances. He also told them it was an environmental issue. (Totally different from the story he told me.). KitchenAid also said it was a cosmetic issue and there was nothing they could do about it as I had used the wrong brand of stainless steel cleaner and the environment was too moist. My home is 30 miles from the ocean in a desert climate, and my previous home (where I did not have problems) was much closer to the ocean, so how it that environmental? KitchenAid offered to send out a second technician out at my expense. I will never buy another KitchenAid product again.

During the cleaning, my oven glass exploded! Also, we have just spent $200 to have the microwave door repaired and this is the second time in five years! This time, it almost fell off. My sister has a KitchenAid and her microwave door did the same thing. Our repairman said he sees this all the time with KitchenAid. The oven glass flew everywhere in the oven. This is unacceptable. I so wish I had gone with another oven. This is ridiculous.

We spent a bunch of money on KitchenAid appliances (refrigerator, stovetop, dishwasher, and double range) when we remodeled our kitchen and, if I could, I would like to go back in time a slap myself in the face for making this decision. KitchenAid appliances are GARBAGE. One side of our fridges french door pops opens then the other side closes. This is a nightmare when you have kids because it basically ensures that your fridge is open ALL OF THE TIME.The dishwasher doesnt work very well. We previously had a Bosche brand dishwasher and I SO wish we stayed brand loyal because that brand was terrific. The KitchenAid dishwasher doesnt completely clean our dishes, it does more of an 80% cleaning making us have to rewash some items after they been through the KitchenAid process. The nobs on the stovetop have broken twice now...I think you get the idea. We bought KA because we thought we were buying a premium brand and nothing could have been further from the truth. We will NEVER buy anything from this brand again and if my ship ever comes in I will happily throw this crap away and buy new appliances immediately.

After only a year and a half we started noticing ice buildup on the inside of the freezer and the refrigerator was not as cold. Made adjustments to the temp settings and still no difference. Called manufacturer and they pointed out that the warranty was expired but if we paid $129.00 to have a service technician check the refrigerator the part that might not be working could be covered or maybe not. A shot in the dark in other words. So I’m checking website troubleshooting tips and this is a common problem. If that’s the case why don’t they show some class and fix it!

Microwave hood combo, model KHMS1850SSS-0. The plastic filters behind the metal vent screens were ignited by a stove top pan fire. I dropped a lid on the pan immediately. It took me a few seconds to notice the glow under the hood. By then it was too late. The vent fan was on of course, which only increased the intensity of the filter fire. The hood and microwave were totaled by the heat.

Appliance is four years old. Came back to our vacation home to a broken freezer/fridge. Three compressors had to be replaced. Lost hundreds of dollars in food. Not to mention the stink. Person checking our home had to throw away all food.

Have owned much less expensive brands that did a fine job of cleaning the dishes. This brand is not recommended as I end up hand washing my dishes after taking them out of the dishwasher. The heat dry setting is not effective in drying the dishes either.

We purchased a Model KSC23C8EYY side-by-side KitchenAid refrigerator in November 2012 for over $2,499. Immediately we noticed that it was loud and often made strange noises. We tried leveling it precisely, but nothing made a difference. Sometime in 2013, we noticed that water had been leaking behind the refrigerator. We called the factory service people recommended by KitchenAid. They came out and replaced tubing at a cost of over $250 and said that it was not covered under the warranty because it had been installed incorrectly.In June 2014 The freezer and refrigerator quit getting cold. We called the same repair people. We had to wait days for a service appointment. They showed up and said they had to order the part. Again, we had to make an appointment and take off work for the next visit. This time, there was a different worker who said that the wrong part had been ordered. Again, we had to make an appointment and wait for days for someone to service our fridge. By this time we had been without a refrigerator for over two weeks and used coolers to try to keep as much of our food fresh as possible. Finally, on July 8, 2014 a repairman came out and fixed the refrigerator. It required a new compressor and recharging the system. I had to miss an entire day of work to wait on the repairman and then be there for the 3-hour repair. Luckily, this was clearly under warranty and the total cost of $654.79 was covered.Less than three months later on September 30, 2014, our refrigerator and freezer stopped cooling again. Unable to miss more work in order to wait for repairmen that may or may not fix the problem, we decided to just go to Home Depot and buy a GE refrigerator. In 55 years the KitchenAid refrigerator was absolutely the worst appliance that I have ever owned! Our money was truly thrown away.

We bought a KitchenAid dishwasher 2 1/2 years ago and the motor just stopped working. The repair guy was even surprised. After calling KitchenAid, they would not help with anything... not one penny. The woman I spoke to was so apologetic and felt my aggravation. But, thats no consolation. I would never purchase another KitchenAid product, again.

They honored the warranty conveniently. The glass top is easy to clean and it looks good in the kitchen. The convection oven heats warmer and preheats much faster than the conventional oven so I have to decide which recipe to use for what oven sometimes.

I have a Superba Gas range. Im not sure how old it is since it came with the house. But we have spent hundreds of dollars in repairs. It started with the self clean option. It didnt blow out our panel, but warped, or melted some of the frame, and other moving parts. We have never been able to keep our oven door shut properly ever since. After calling the repair guy, he says the oven door hinges needed replacing. Expensive, but okay we did it. About 6 months later, the same thing happened. We needed to use a step ladder pushed against the door to keep it shut while cooking. About 2 months after that, the panel blew. Another expensive repair. One year later, our broiler no longer works, the door, is literally falling apart, and although the rest of it works, there are no lights on our panel, timer doesnt work, clock is off, cant even see what the temp is.At this point we are just letting it die instead of fixing it. Especially when the repair guy (after 3 visits about the ajar door) said he just doesnt know what else to do. After reading several forums, I have to say that the self clean function is the worst enemy of any oven, and it should be removed. Hide all the elements to make it easy to clean with soap and water, and thats good for me. There is no point in having the technology, if they cant see how it negatively affects and breaks the rest of the oven.

I am 68 and have never had such poor service from a company. Bought a Fridge, loved it. After six weeks ice was not working. Waited two weeks to get someone to come fix. Why replacing ice maker, touched a bare wire and shorted out the whole refrigerator. Called service for replacement. Was told this fridge was back order. After talking to two people they finally agreed to upgrade to one they had in stock. Waited week and half to get new one. Delivered it but it had a large dent in freezer drawer. They refused to leave it while I wait on new one. Waited another week and half for another one. The morning of delivery they called and said we would have to reschedule because he couldnt get a eighteen wheeler to my house. I live on a state highway with plenty of room to pull over, I have a paved driveway and a side street beside me. Trucks can and do stop. After I became very angry they finally deliver new one the next AM. Six weeks without a fridge in South Tex in the middle of summer.

I bought it new at ABT love it! Still working great after 12 yrs. I would totally recommend KitchenAid products. I have a matching ss electric stove and refrigerator. The quality of the ss is very good as well. Looks as good as the day I bought it.

French Door Refrigerator - KRFC300ESS. I should have read reviews about KitchenAid appliances before I purchased one. Please read this review and be careful when selecting your appliances and also check the warranty and service for these appliances. I purchased the refrigerator in October, 2016. In August, 2017, the freezer stopped working so all the food I had there I had to take out and consume or keep it in an ice box with ice. The refrigerator part also did not work - the temperature was +12C. I called Whirlpool (they are responsible for KitchenAid) and I was told that they will send out a technician. The technician came on August 23 but said he needs to order the part.The part came and the technician changed it on August 30. The freezer worked but the refrigerator didnt. I called back customers centre at Whirlpool and they sent out the technician again on September 1. The problem still was not fixed and the repair guy came back on September 13 and said he has to order another part. The part which was ordered was a wrong part so it had to be re-ordered and the 2nd order came on September 27th. After that call the refrigerator worked but then it started to freeze stuff. Once again the technician came on October 16 and said he has to order another part, on October 24 he installed it.Yesterday I discovered that my fresh basil, lettuce were frozen. Again. I called the Whirlpool and they will be sending out the technician again (I think this guy can moved in with my family- he has been here so many times). Luckily I purchased extended warranty. Be prepared when you call the service centre to be put on hold - today I was on the phone with them for over 1 hour. I BOUGHT A LEMON!!! IF I KNEW THAT I WOULD HAVE SUCH A PROBLEM WITH KITCHENAID I WOULD HAVE NEVER PURCHASED IT. How many times will it take to fix this lemon! Obviously there is something wrong with this unit.

In June of 2012 I renoed my kitchen and bought brand new Architect II Series appliances. I thought that KitchenAid, being a good, reputable name, would equate to a quality product. 11 months later my freezer sprung a leak causing the floor of the freezer to be a solid sheet of ice. Ironically, the customer service rep actually admitted to me that that common problem isnt usually seen until the unit is about 13/14 months old, not 11. RED FLAG!!!! Guy came (under warranty), fixed it, poo poo poo, no re-occurrence. HOWEVER, the OTR microwave vent makes a lot of noise but doesnt suck the air well at all. Technician said that although other units have a stinger suction, since it has something he cant fix it.The oven doesnt signal when the desired temperature is reached and that has NOTHING to do with the options. The dishwasher has had a technician out to my home twice. At $85 for 15 minutes how many more times can I afford to call him? First time was that the water apparently wasnt heating up (even though it was steamy) and the second time the panel was just flashing nonstop. No actual problem there! Goodbye ** + tax! Now, the damn thing will not kick into the heat dry cycle. It washes, rinses and drains perfectly but when it is meant to heat dry it just shots off completely. No flashing code, no green clean light. And to top it all off very nicely, all 4 wheels on the sliding upper rack are broken. The teeth that hold them in place have simply broken off. Because of course, thats normal!!!!!! NOT.I am so frustrated with KA. I will never buy anything more expensive than a blender from them again. In my opinion, I should not have had these many issues with appliances 2 years old. My grandmothers Frigidaire avocado green stove and fridge set from 1959 still work perfectly!!!!!!!! If only products made today were made to last. And by last I mean longer than the 12 month factory warranty. :(

Kitchen Aid Refrigerator MOD # KSF26C6XYY04 Low quality - I bought this refrigerator from Sears as a slightly physically damaged product. That didnt bother me. What bothers me is that the cheap plastic draws inside the refrigerator side have all cracked and broken. When I called customer service in a right to work for less state they said that they would replace them, but that if it happened again it was a one time thing. Why I asked? They said the fronts of the drawers are cosmetic? Are you kidding me? You cannot open the drawer without the front on it. Can you open a cabinet without a handle, a front door without a door knob? I am incredibly disappointed with this company. We had a Kitchen Aid refrigerator we bought in 2000 and it was great. This is a $2000 sub par product. Stay away from companies like Kitchen Aid that build low quality products and then dont back up their own warranties. I will not buy from this manufacturer again.

I am extremely dissatisfied and could kick myself for purchasing KitchenAid appliances. We bought a suite of six KitchenAid appliances for our newly remodeled kitchen six months ago. We installed them four months ago. Last night, I turned on the self-cleaning cycle for the very first time and woke to a kitchen full of tiny pieces of glass. A repairman will come in five days. If this is anything like the experience we had with the new dishwasher.We installed the dishwasher and I ran a load of dishes. All of a sudden, I noticed water gushing (damaged new hardwood floor), faulty part. It was three weeks before it was fixed. I ran two loads of dishes and the door latch stuck. A repairman came out two weeks later and used a tool to pick out the latch. He told my husband to pick out the latch if it did it again. I did not feel so good about that. One load and the same thing happened again. We called for repair, and it is two weeks before they can come out. We didnt hear from them in two weeks, so my husband called the service department and then the salesman. The third week, the part came in and they said the part was faulty. Now we have to wait for another two weeks before they come out and replace the faulty part. The dishwasher is working now and the oven glass exploded during the cleaning cycle. I feel like I lit a match to $10,300. I have read the comments listed and feel this exploding glass is an extreme safety issue. And to think I was so proud of my Kitchen Aid appliances. Why does this company not care about their reputation and customer satisfaction? What a headache and heartache. I wish I could turn back the clock and that money would have gone to another manufacturer that stands behind their product and cares about customer satisfaction.

Bought this new Kitchenaid fridge in October. Had the service tech come out because the drawer did not work well. Said they would order new parts. Now three months later we are still waiting. NOt pleased. Bought this to replace our sixteen-year-old Kitchenaid fridge which worked fine but they said some parts were no longer available. Should have kept my old one.

Bought a French Door KitchenAid fridge 6 years ago for $3500. Consumer Reports BEST BUY HA HA! Have had NOTHING but problems. So the electronic panel on the front went out yesterday and the unit totally shut down. Repairman came out and guess what... THEY DONT MAKE THE PART ANYMORE! REALLY. How can you not continue to make a major part for an appliance that you made and sold only 6 years ago. So now it is totally useless. DO NOT BUY KITCHENAID APPLIANCES! I hope this company goes the way of Sears.

I bought my KitchenAid Dishwasher (Model KUDK03CTBL) on 9/5/09. Three months later, the memory board went bad and parts and labor were covered under warranty. Now less than two years later, the memory board is bad again. Unfortunately, KitchenAid will only cover the part, not the labor, which we all know is the most expensive part. When my repairman called for a replacement part, he was told it was a very popular item because apparently, the memory board needs replacement often. Warning: Do not buy this dishwasher.

We purchased our gas oven/stove two years ago and I am so worried that we are going to have a gas poisoning or explosion in our home. The knobs are very easily turned on. You can brush up against it and you wont even know until later on when you smell the horrible scent of gas. I was cleaning my stove earlier this morning and came back inside the house and I knew right away that the smell was gas and sure enough the knob was ever so lightly turned to the left and emitting gas fumes. Im not sure if there is a recall so this is my first step.

I purchased a Kitchen Aid two-drawer dishwasher in 2009. This has been the biggest problem appliance I have ever purchased. I am glad I paid for the extended warranty because the techs have been out every 90 days maybe more and they know my address for the same problem that keeps happening. It is the Bizel that are located in the top and bottom drawers, that continue to break... AND when they do if the dishwasher is not monitored, it causes water to leak all over my hardwood floors that are ruining them. The warranty company informed me that if it is not a major component, they will not replace the unit. Obviously, this is a major component as if this component breaks you cannot run the dishwasher?? So, how can Kitchen Aid determine that this is not a major component. This was an expensive dishwasher and also you cannot fit any regular sized plates because they do not fit...so we have to eat off of appetizer plates. I will never buy a Kitchen Aid appliance ever again. Kitchen Aid needs to resolve this problem or I am taking this issue to attorneys that I work for. One really unhappy Kitchen Customer!

KitchenAid Dishwasher Model KUDS30FXSS. As a consumer I am loath to leave a bad reviews, but I have to say I am very disappointed in my dishwasher and in KitchenAid as a company. Within the first year a plastic valve sprang a leak and flooded my floor. A year and a half later the upper rack is broken, and the motor has failed. The failure of the valve and the rack I ascribe to bad design and/or use of substandard materials, but the motor problem is more complicated. The factory service technician wanted to assign blame to me, by suggesting that something hard left on the dishes of a piece of broken glass ruined the motor. I have been careful with this machine, and always rinsed dishes before putting them in. Before this I had an Asko Cylinda which got me in the habit of pre-rinsing. Over the 12 years I owned that dishwasher I had to call for service two or three times when small particles would get past the filters and obstruct the flow of water to the spray arms. The remedy was simply to remove the obstruction, however. It never required a new motor. The KitchenAid is supposed to have a soft waste disposal built in. One would think that would provide more protection, but, in fact, it not only failed to prevent a particle from getting in the system but there was nothing to keep it from destroying the motor once it got in. That suggests bad design to me. Secondarily, I have an issue with KitchenAid itself. At every turn the company pretends that customer satisfaction is primary. Their people are always polite, but they are just the velvet glove that hides the iron fist. But the bottom line, in my experience with the company, is that its strict and narrow policies mostly let them off the hook and out of responsibility when something goes wrong. Their service personnel express sympathy but tell you they are bound by policy. Of course, they are KitchenAids people, and KitchenAid makes the rules that make it difficult for the technicians to do right by the consumer. A company that values repeat business (I bought a KA refrigerator from the same designer series first) should barricade itself behind its rules only in the most flagrant cases of consumer negligence or abuse. I paid over $900 dollars for what I thought was a best-quality, USA-made product that would last and had an excellent company name behind it. I used it regularly and took good care of it. A year and a half later, the company will only fix half of whats now wrong with it, and informs me I am responsible for replacing the motor at a cost of $450. For that much money I could buy a Maytag (also made by Whirlpool) or I could triple that amount and get another Asko or a Bosch. Certainly, I will never trust KitchenAid again.

After a year and half, I had to have the repairman come out to fix the oven. $230 later, it worked. But now the oven is less than 5 years old and the oven will not work. And the over-the-range microwave will not work either. I will never buy another KitchenAid appliance again. I have had other microwaves and ovens from different brands that lasted three times as long and were much cheaper! Stay away from KitchenAid products unless you like throwing away money!

Stay away from the Steam Oven. We purchased this double wall oven which is a high-end Steam Oven on October 9, 2014. I cleaned it for the first time last week. The door does not seal between the panes. They are now streaked. There are big stains in the floor of each oven from the steam cooking. This is not able to be cleaned. I called Kitchen Aid, 800-422-1230. I was told the staining is normal. It is considered cosmetic and not covered under warranty. The doors are also cosmetic, even though I would need a repair man to disassemble the doors in order to clean them. I would not purchase this high-end item again, EVER. Although it cooks wonderfully, I want it to look clean. I am going to pull out the oven and purchase a different unit because having a double wall oven that cannot be cleaned is out of the picture in my house, as I am sure it is in yours.

You would think that you spend more money on a trusted brand that it would last for more than 5 years. Its only been used a couple times per week for my wife and me. Called three repair service companies who all told me that the issue is most likely a faulty circuit board which cost about half the price of a complete new dishwasher. Please be assured that I will never buy another appliance from KitchenAid in my lifetime. Hopefully my experience proves beneficial to you!

We have the big side-by-side stainless steel model, purchased in 2005 for our new home. We are in the same situation as the previous reviewer. The circuit board was removed and taken for repair. The problem is that the part is no longer available, so they are refurbishing them and must have weeks of backlogged work to do to fix them. We are also waiting on A&E. Unfortunately, they dont give you this information. They say the part is on backorder. Hello, its not on backorder. There is none.KitchenAid and Whirlpool are big companies and they should order some circuit boards because there seem to be an awful lot of unhappy customers losing food and waiting weeks or months for the repair to be done. If you have one of these big units, you can only leave the door open for a couple of minutes maximum. If you need to clean, remove the shelves or drawers and close the doors. Otherwise, the alarm will begin beeping and within days or weeks, the circuit board will fry. This is a known problem and a recall should be conducted to replace the offending parts on these units!

Bought fridqe 5/30/13. First Geek squad guy was at our home in August due to water dripping inside fridge. Geek squad was out at least 7 other times, replaced everything inside stove too (kept turning itself off). Bought extended warranty from Whirlpool, but not really whirlpool. Assurance is extended warranty company? Started sending AAA appliance out, theyve replaced everything inside at least once, some twice. Still doesnt make ice and leaks. They call whirlpool but apparently should be calling Assurance. AAA can’t fix it, told whirlpool it needs to be replaced. Assurance knows nothing about it? What a nightmare. Ill never buy whirlpool again. Just want what I paid for!!

Freezer not working. Extended plan, sent appliance repair 3 times, going on 49 days, still not working. Fridge 3 years old. Last person said leak somewhere need to find, wont take freon. I am disgusted so disappointed with this fridge.

We purchased a new KitchenAid side x side refrigerator model KFIS29PBMS00 in late 2013. The cooling system failed in July 2014. We have had 9 service calls to date each requiring a 1/2 day of our time waiting for the appointment at home. The freezer has failed totally 3 times and the refrigerator then fails a few days later. We have lost our food three times and had damage to the floor as a result of the ice maker defrosting. Our last service call replaced the last operating part, and it failed in three days. Today, KitchenAid will require 7 to 10 days to determine what to do. And if they decide to replace it, another 2 or more weeks. So we have no refrigerator again for at least a month!!!! We are not happy.

W10476359A - This is the WORST dishwasher we have EVER owned!! Initially many of the dishes had food residue after the cycle so in addition to the usual rinsing we began wiping many of the dishes. However we continue to have some food residue on dishes and cutlery and need to re-wash them. We have purchased other dishwashers in the past that were less expensive but clearly better quality. This dishwasher was included in our new townhouse and although it looks sleek and is relatively quiet, its true purpose which is to clean dishes is atrociously substandard. I will NEVER buy another KitchenAid dishwasher!!

I purchased a KitchenAid dishwasher (model KUDS530IXBL4) for $730 in 2011. By June of 2014, it had to be repaired 3 times and the 4th time the machine wouldnt start, I decided not to fix it anymore. The control panel was faulty and the 3rd time it broke, KitchenAid paid for the replacement control panel but not the labor. When it broke again just 5 months after it was replaced, I decided not to fix it again and buy a new dishwasher (Bosch) and write this letter. The salesman claims that Kitchen Aid knew the control panel was faulty but didnt change it.

KitchenAid Superba oven. Model number is KEBS107DWH7; serial number is XJI401375. I have two KitchenAid ovens, but I use one mainly. The last two times I have used the self-clean function for 2-3 hours and I have had to have a repair man out. He replaced a fuse that disintegrates during the self-clean process and he said that is very common. It’s $160.00 each time to repair it so that I can use the oven again. His suggestion is dont use the self-clean function again unless you want to spend $160.00 every time you self-clean. It’s very upsetting since I have been a KitchenAid believer.

I bought a KitchenAid refrigerator in July last year. Less than two months ago, the refrigerating compartment did not work properly. Reno Appliance changed to a new refrigerator. However, the same problem occurred in the new refrigerator before a year, and it has not been fixed until two months after reporting the problem. Kitchen Aid is the worst brand.

KitchenAid? More like KitchenFRAYED. Yesterday morning as we performed our regular cleaning on our KitchenAid fridge, a food takeout bag inside (not plastic) began to smoke. After several minutes of searching the house, looking for the fire, we checked inside the smoke infused fridge, noticing a charred bag as a result of the clearly DANGEROUS light bulb inside. What was a charred bag of smoke and ashes QUICKLY BURST INTO FLAMES!!! We had to call KitchenAid the following day (today) as they clearly do NOT take safety as a priority and have their phone lines open on Sundays and were immediately told it was our fault, not theirs, and completely BLAMED FOR the high-risk situation their fridge caused. Had we left the house or left the bag to smolder unknowingly, our whole HOUSE could have caught fire!!!There is pets and CHILDREN in this household but we were just informed it was our fault for leaving our barbeque takeout bag in the fridge it was required to be in. Horrible customer service, RUDE, unwilling to take responsibility and even wanted us to PAY to have it looked at after we couldve suffered the loss of our house, pets and family members inside. TRULY unbelievable and disgusted by KitchenAid. This fridge has had its issues from DAY ONE. We had to get a replacement immediately as it began to rust on its exterior within its first week in our house.Soon, bins began to crumble, plastic shards filling the interior as we suffered to obtain replacements. Of course, they were highly reluctant to send replacements and sent the bare minimum. HAZARDOUS, RUDE and IRRESPONSIBLE most definitely sum up the company as a whole. Do not recommend, especially if you wish to live your maximum lifespan and preserve your family, pets and friends.

Fridge purchased May 2015. Lid for cheese drawer kept falling off whenever opened and puddle kept forming on floor below bottom freezer. New cheese drawer lid ordered, still didnt fit properly so technician had to shim the sides and now there is a gap on either side where debris could collect and cant be cleaned out. Door on bottom freezer deemed to be warped causing it not to seal properly, thus huge frost accumulation on inside of freezer and bouts of thawing causes puddles on floor in front. Waited 2 months for a new freezer door, arrived and when technician went to install found it also was warped. Now have to wait another 2 months for a second try. Whole unit is substandard. I asked for a replacement fridge. Of course, they refuse but they are happy to keep making repairs. I am not happy to have to make myself available for repeated visits by technician for a problem that remains unfixed.

We purchased a KitchenAid (R) 5-Burner Gas Freestanding Double Oven Range 4 years ago. Almost from the beginning, we have had problems, particularly with the controls. We have had to replace one, or possibly two (cant remember) of the handles, three times, all at our cost. They simply were stuck and would not turn. However, what is more of concern is that the controls will turn to the on position simply if I brush up against one of them. Oftentimes I will hear the click, click, click that alerts me that the controls have turned on but have not ignited. However, frequently, there is no click; I am just alerted to the fact the stovetop has turned on when I begin to smell gas. This seems to me to be a major safety issue. I have talked to the company, to no avail. They tell me its out of warranty and I would have had to address this issue within the first year. As these things go, I cannot remember when we first experienced the problem. I suspect I probably thought it was just a fluke at first and did not think much about it. But, regardless, I would think KitchenAid would want to assure that no one experiences a major gas leak due to their faulty equipment.

Purchased the KitchenAid KUDS35FXBL3FXBL3 dishwasher for approx $1000. In less than 2 years time, I have had the upper rack rollers break numerous times, and have replaced 4 sets at this point. On one occasion, the small plastic roller part that tends to break ended up falling into the drain system of the dishwasher and jammed the mechanism, causing it to immediately shut down. To date, all but one set of rack roller parts have been replaced under warranty, and the problem with the jammed motor/pump was also fixed under warranty. HOWEVER - the repeated breaking of the rack rollers in an ongoing and unacceptable problem. Despite the evidence, KitchenAid customer service claims there is no known issue with these parts. I offered to send them a link to this site, which details numerous complaints for this very issue, but they declined. AVOID PURCHASING SIMILAR KITCHENAID DISHWASHER MODELS.

While at my parents house they described a plastic odor from their Kitchen Aid Convection oven when the oven is used (all electric). I turned the power off inspected the connections on the outlet for the oven and also the connections to the oven itself. All are tight and no signs of heating up etc. I plugged everything back in and we turned it on, nothing at first but after about 3-5 minutes you could smell an odor from the upper portion of the unit. Again turned everything off, opened up the back panel and there it was, the oven control board had a larger connector which feeds power to the oven elements and it was melted to the board. I removed the board for replacement. A local company near us (Servall) had a heck of a time finding this part and the connector as well, the board is manufactured by Eletrolux but is in the Kitchen Aid. As of now, the cooktop just works but no displays since the oven control board also controls the displays. I am a master electrician with in-depth knowledge of controls, there has to be something wrong with the board from Electrolux which has been causing all the headaches for all these customers. I am not sure if the self cleaning function has been used but will recommend that it not be used unless someone is there and they want a possible fire. What a shame and shame on Kitchen Aid for not doing something for all these people who have paid in excess of $1000.00 for a heater. Buy another brand and let other know about it as well, Electrolux is a large company or brand that is well known in Europe for its quality, too bad Kitchen Aid botched this one up. Someone needs to step up to the plate make it right before someone gets hurt. You can fix a house but not a life.

The last reviewer commented Shame on the salesperson for selling a product with known problems. However, lets put the blame squarely where it belongs - KitchenAid! When my oven failed 2 days ago after using the self clean, I thought I would contact them to see if they really do have as poor of customer service as Ive read about. Yes, indeed they do have about the worst customer service I have ever experienced. They completely fail to acknowledge the very frequent problem that their ovens fail after using the self-clean. Its all over the internet with so many documented cases, yet KitchenAid calls it an occasional failure of man made components. A clear design flaw which they refuse to acknowledge. Do not buy a Kitchen-Aid appliance!

The dishwasher did not work out of the box. We had to wait about 30 days for parts. FYI we bought the fridge also and it just stopped making ice but a quicker fix on it.

This is the first time I am taking out the time to write a review in hopes I can save people from making the bad choice of choosing KitchenAid/Whirlpool appliances. We have experienced several problems with several of their appliances but by far the worst is with our 42 side by side built in fridge (over $6,000.) Our first unit had so many problems within two years that Whirlpool finally replaced the unit. This was not easy but with good documentation, photos and me just not backing down, they finally did the right thing. We received the new unit on 12/3/08 (so only 4 years ago) and the icemaker which never really worked well is now broken and caused a lot of damage to our kitchen wood floor.Water dripped down through the bottom of the freezer door onto our hardwood floor. Unfortunately, water can do a lot of damage fast. After another frustrating experience with their customer service department, I finally got an appointment with a repair service. I wont even get into the details of that frustrating experience. Well, the ice making unit cannot be replaced because of insulation in the fridge door and we would have to purchase a brand new door. This would cost about $1,400 to replace and take 6 weeks to order the new door. Never mind the expense of replacing the hardwood floors. The Whirlpool Company could not care less. The door is rusted at the bottom, so this went on for a while but we did not notice it until it got really bad and the water started puddling in front of the fridge. Also just two weeks ago, we had work done on our 4 year old Whirlpool washing machine ($350 repair cost) and now it is starting to act up again. I assume that I will have to replace it soon since I am not willing to put any more money into it. These appliances are poorly built and dont represent the quality product they once were. I hope I was able to save someone out there from making the mistake of investing in any Whirlpool (or any of the other lines built by them) large appliance.

I bought the KDTM604 top of the line dishwasher on July 26, 2020 from Lowes. I spent good money and had to wait forever. Well I am sitting here today writing a review because two weeks ago it broke and the service man was just able to come check it. So the pump is already broken. Before you wonder I must say, I am single so I do not use my dishwasher a lot and I do not use the highest setting. I use all the products they told me to use including the all important RinseAid (which I do love). So if you do buy this product get an extended warranty, but I would just not buy this product.

We purchased a KitchenAid side by side refrigerator in 2007. It recently began having problems keeping the freezer temperature constant. A repair company came out and indicated that the problem was that we need a new main contact (part number W10219463) but KitchenAid (manufactured by Whirlpool) has discontinued the part. So, we are told we need a new refrigerator. Aside from the fact that it is environmentally irresponsible for refrigerators to have the shelf life of a disposable cell phone, thus resulting in landfills being filled with major appliances built to fail and be discarded rather than repaired, it is also outrageous for a company to discontinue parts in this way. I tried to contact the company using their website, but the system would not accept my message (the website seems to work as well as my refrigerator). I sat on hold on their corporate consumer line for 45 minutes but never got through to a person. I highly recommend that people avoid purchasing any refrigerator manufactured by Whirlpool (which manufactures KitchenAid, JennAir and Whirlpool refrigerators). It likely wont last and it wont be repairable.

This refrigerator is an expensive $9000 built in KBSN602ESS00. It is a replacement for another KitchenAid of the same size. I have had 4 service calls hoping for a tech that can stop the loud, disruptive shaking, rattling noises this unit makes. It is so loud it can easily be heard in the next room where I watch tv. I have spoken to Kitchenaid numerous more times hoping for a solution.Besides the loud ice maker filling with water, the obnoxiously disturbing loud noises from ice cubes dropping, the compressor humming loudly at two different speeds, this built-in makes a sound like metal being shaken and rattling. It can make this noise 6 times in 20 minutes. It does it in the middle of the night, during the morning, every time water is being added to the ice maker. Even if you push the ice maker arm into the off position, this refrigerator still makes the shaking, rattling noises. It wastes your time with tech appointments. Whats worse is Whirlpool apparently tells techs its a water line moving problem. Two techs have told me the noise is internal to the refrigerator.Each tech has called into Whirlpool for a solution, yet that expensive, disruptive unit is still sitting in my kitchen. It has also had temperature control issues. Thirty-four degrees is the coldest setting for this refrigerator. It does not always maintain this temperature on its shelves though. It also has the capacity to drop the freezer to -15 F. That wasted a good portion of my day. Waiting for techs, 4 times has wasted another 4-hour blocks I had to fit in to still be left with this disturbing refrigerator. The salesman quit working for the store I purchased it from about a month after the unit was installed. A second salesperson assured me she would contact Kitchenaid. I have heard nothing back.

KitchenAid fridge model #: KFIV29KPMS03, S/N K43117611. Delivered: 9-16-14. Price: $3,038.00, including $ 199.99 for five year warranty. Issue: Defective freezer seal causes frost ice accumulation, see photo, below. 1st warranty call to KitchenAid 10-22-14 recd appointment for 10-27-14. Repair tech made a few adjustments. 2nd warranty call 11-12-14 recd appointment on 11-14-14. Repair tech said the seal looked good and, based on his experience, the factory fix was to put silicon sealant on the fridge to seal any seams or gaps. He was correct.My position: I expressed to the repair tech and to the factory trouble call reps that silicon sealant is not a permanent fix. The freezer seals installation, or seal design, or seal installation, or structure alignment, or something else was defective and that I was not in favor of applying silicon sealant to fix a manufacture defect. I also called RC Willey, the place of purchase and where I also purchased a five year warranty and expressed my issues. They deferred to the factory. If silicon sealant fixes this defect, why dont the display/floor models have it on them?Photo 11-14-14. Can anything be done to force KitchenAid to replace this obviously defective product?

After purchasing our KitchenAid French door refrigerator, a grinding noise started coming from the refrigerator within the first couple of months, and there were giant icicles (over 3 wide) hanging down from various parts of the freezer. I would break off the icicles and the next day there would be more. I shot several videos of the problems, and went down to show them to the salesperson where we purchased it. He said that he wasnt sure if they would go through the Kitchen Aid warranty, or the store warranty, but that he would take care if it, order a replacement refrigerator, and call me when it came in.Months passed, and we went into the Christmas season, then New Years, and I was too preoccupied to deal with it. The grinding noise went away, but the ice build-up became so great that it created two problems: On the one hand, it prevented the freezer drawer from closing because there was so much ice behind the drawers--it would break off and fall on the freezer floor, creating a blockage--this has incidentally resulted in our freezer defrosting countless times, and having to throw away endless amounts of food. When that happens, the system stops making ice as well, so theres that. Additionally, the refrigerator warms to about 45 degrees. This has happened more times than I can count, and we ultimately have to get on the ground and scrape all of the ice out with an ice-pick and yardstick. The other issue with the ice is that it prevented the freezer drawers from sliding, so when I pulled one of the drawers forward, the front panel literally pulled off in my hand. So now we have a drawer with no front, on a newish refrigerator. The ice maker makes a tub of ice, then because it must be melting slightly and refreezing, it all forms into one giant ice cube, so the ice dispenser never works either, and I have to chip all of the ice out with an ice-pick.When I had finally had enough, I went down and spoke with the same salesperson (by this time, over a year had passed), and he said that he didnt remember the conversation, and that there was nothing that they could do about it. We called the manager over, and he laughed saying that so much time had passed, of course they couldnt do anything. We have documented proof from the first 60 days (in the form of videos with dates) that this refrigerator is a $3,100 lemon. This refrigerator needs to be recalled.

We purchased all KitchenAid appliances for our new house two and a half years ago. I thought by spending twice as much on American made products I would be all set for quite some time. The stove started by making HORRIBLE noise. When I would call kitchen aid they said it was normal. My husband was able to fix it. The fan was hitting on something. Then the refrigerator stopped cooling and making ice. We had a service call and were told it was totally iced up. We had to defrost the refrigerator for 4 days, and keep putting towels to sop up the water coming out of the bottom. Now 3 months later the same thing has happened, no ice and not cooling. Also the dishwasher stopped closing, the rack had pieces that had broken. We spent about $75 in parts. Never had these problems with Samsung. I cant believe after spending over $6,000 on 3 appliances that they lasted 2 years. DONT BUY KITCHENAID.

Purchased new microwave (KMHS120ESS-2) in April 2016. Heating element failed in March 2017 and was repaired under warranty. Heating element failed again in May 2017. Element was under warranty but labor (greater cost of the two) was not. Believe problem not the element but something else that triggers the failure. Consumer beware of both poor quality of product and failure of the company to properly diagnose the root cause of the problem.

Our KitchenAid Double Oven has had consistently horrible problems with both upper and lower door hinges for the last 10 years. Thank God we opted for an extended appliance warranty because after every holiday with lots of use, we need to have the hinges replaced on one or both oven doors. Our KitchenAid stainless steel 5 burner built-in cooktop with Downdraft Vent has also needed replacement four times in the last 10 years and has been repaired five times in between the replacements due to the burners failure to light, or the burning of the bottom of our pots and pans due to burner malfunctions needing the burners to be removed and replaced.

Purchased four KitchenAid appliances three years ago for a complete kitchen remodel. Very disappointed. The exhaust fan on the microwave is extremely noisy. The handles on my fridge are always needing to be retightened. Happily the dishwasher is perfect. But my biggest complaint, if you slightly bump the knobs on the gas range (KSGB900ESS0) it lets out gas. You wont even know this until you start smelling it. So even cleaning it you have to be very aware to look at the knobs and make sure they are in the off position. This is a major safety issue. If I cant find a recall, Ill probably just throw it away and buy another brand. I bought all KitchenAid from its reputation/reviews but would not recommend to anyone...

I purchased a KitchenAid induction double oven range, model KSIB900ESS1 through my home builder, who installed it in July 2017. We moved into the home August 1. It worked correctly until October, although the induction burners make a lot of noise. In October the ovens quit working. We called KitchenAid, who sent an appliance repairman out in two days. A week later we hear nothing from the appliance guy. After several calls, I found out that the part that needed replaced did not exist. Confused, I called KitchenAid again and asked for another repairman. This one came out, found the problem, and located a replacement board within a week. I preheated the top oven two hours after he left and both of the ovens quit again.It is now a week later (tomorrow will be a month without an oven) and we are no further along in getting this fixed. Added to that: today I received a large box on my doorstep from KitchenAid (which I did not order) that I think might contain pots and pans that I dont need. Im afraid to open it because I dont want them saying I accepted pots and pans in lieu of a workable oven. What the heck is going on with this company?? Two days til Thanksgiving but we wont be able to cook anything in the oven this year. Thank goodness the range still works or wed be eating microwaved everything.

Kitchenaid French Door Refrigerator KFI527CXMS5. We have mold that continues to grow in the lip of the freezer door, no matter how clean, I keep it. The freezer leaks from both sides. We have tried adjusting the temperatures several times, to no avail. Has anyone else had these problems, and if so could you solve them without a service call?

I purchased KA side-by-side 48 counter-depth fridge, wall oven with microwave, dishwasher and 48 cooktop for new home 8 years ago. These were not middle of the road models. They were the top models available at the time! The microwave hasnt worked in three years; the dishwasher works but the door pops open right in the middle of washing, so have to prop heavy chair in front of it; and the fridge is now developing cracks in the wall between the fridge and freezer at the rate of 2 inches per day! BTW, the compressor gave up after only 3 1/2 years and was replaced by KA because the hot door burned my nieces hand. I have no hope of getting these repaired as KA said sorry; it’s out of warranty. I spent over $12,000 on garbage that should have lasted many years. I have an old fridge in the garage that has never had a problem in over 30 years, along with an old behemoth microwave that still can cook like a breeze after 20 years. I totally cannot afford to have the KA products repaired so I am stuck. Does anyone know if there is a certain kind of epoxy I should get to try and repair the fridge myself? I am disabled now and need all the advice I can get. Take it from me, dont ever buy a KA product.

I just replaced my 29 year old dishwasher. Things just don’t last anymore.??? I’m very impressed with the improvements that have been made in the 3 decades. I can easily put more items in and they come out cleaner.

Was 13 months old, basket was always temperamental, shakeup. When repair person came he knew the runners had to be replaced. Said Kitchen Aid has a kit to order and he has seen the problem before. Asked him why we were not contacted for a recall and he said they only recall for bigger issues like electrical issues. Called Kitchen Aid. They were more concerned with the date of purchase than the DEFECT!!! Told them I had an extended warranty and they said they didnt know why the repair person would say those things... Told me to put a claim for damages to broken dishes through whomever I bought the extended warranty... Should have been a RECALL KITCHEN AID!!!! They sent me a claim form for damages... Lets see what comes next!!!!

KitchenAid did not accept responsibility for object left in drain line at the factory. Ref. Model # KRFF507ESS01, Serial # K62811944. Constant freezing and leaking into bottom freezer. Finally KitchenAid repairman found orange object lodged in the drain line. Cost $190.95 and a year and a half of awful freezing problems. Do not buy KitchenAid Refrigerators.

First of all I called the help center and clerk was so rude, then I had tech come out to check my fridge which is LOUD and he didnt look at anything and said, Yup they are loud nowadays, and left!! What kind of service is that? How does that help me as a customer not being satisfied with a loud running fridge? The company could care less about their customers. I never will from this company for any product!

Purchased Stainless Steel Kitchenaid (Whirlpool Corp) dishwasher 2015-07-29 at the Brick. Total cost including extended 5 yr Trans Global Warranty, delivery and taxes $1350.34. Starting in early 2020 the Dishwasher intermittently stopped dissolving soap which would fall to the bottom of the tub undissolved and stopped drying the dishes which we ignored until May 2020. Called Trans Global many times to solve this problem. They made 3 repairs that included 6 visits from their repair man because he comes with no repair parts and orders them after each visit. He made adjustments and even said he changed the control circuit board. Which did not solve the problem.I finally took a whole Saturday in Jan 2021 and figured out how to read the cryptic service sheet provided with the machine and got the control board to give me the error code readout (with help from Google). Error code 8-2 (8 LED flashes followed by 2 LED flashes) ....check wash pump! Sure enough the bushings that hold the water pump shaft are worn down causing the wash pump to draw high current and stall periodically. Simply put, bad material choice for the bushings by the designers! (Also the rubber tubing & seals and plastic parts of the dish racks are breaking down - also bad material choices). Or was this stainless steel dishwasher designed to fail at 5 years? So the cost in Canadian dollars from Whirlpool Corp. for the repair parts (as the unit is now out of extended warranty) is: 1. W10529163 Wash Pump - Motor $291.77 2. W10445975 Rubber Elbow and 2 Clamps 92.653. W10538166 Rubber Sealing Grommet 33.73Total cost (shipping not included) $418.15 You would think that if the designers made errors they would supply these parts at cost... maybe $75.00??? Basically the cost of repairing this machine is not a good investment as a new one can be purchased for $600. Right now we call this unit our $1350 towel rack! I recommend that people do not support Whirlpool Corp or any other brands associated with them with repeat purchases, I will not.I also wonder if Trans Global Warranty Corp. is complicit in not replacing the pump under warranty because they are well aware of the exorbitant cost of these parts. The sad thing is that this stainless dishwasher that should have lasted at least another 7 or 8 years will end up in the dump. Also I will need several trips to an appliance store to buy a new unit shipped all the way from Korea or Germany.

IN 1953 my parents built a house after I was born. They had a KitchenAid dishwasher that was still working perfectly in that house when they retired to Florida in 1986. I figured that was a good reason to look at KA appliances when I remodeled the kitchen in my current house in 2011. BAD MOVE!! I bought a whole stainless KitchenAid kitchen (warming drawer, cook-top, double built-in convection oven, hood, etc.). Im now looking at the four repair tickets that document the three months it took for them to get the double oven model #KEMS308SSS04 brains working - thankfully covered under warranty as it was within weeks of installation that the troubles began - and thinking I didnt know how good I had it then compared to the dishwasher travails Im still going through!.The dishwasher - Model #KUDS30FXSS1 - has broken down four times. The first time was just after the warranty ran out and we paid for labor when they replaced the controller circuitry. The second was shortly after the first and we paid again for the part to be installed - both times having to wait several days, dishwasher less, for the part to be delivered after the diagnosis. On the third time the control panel went dark, about two months ago, I opened the unit (having seen techs do it four times) and after jiggling the circuit boards and re-seating the plugs it lit up and worked... until we loaded it after dinner last Thursday. Now the control panel is once again dark. Im waiting for some response from Kitchen Aid and Im warning you not to buy Whirlpool corporation stuff as it doesnt dont work and the company doesnt care.

I own 4 KitchenAid appliances, all 7 years old and all have needed repair. The microwave door spring broke, as well as the dishwasher door spring after the warranty. The refrigerator needed the entire electronic board and fan replacement, of course after the warranty. Lastly, the oven. But it was repaired while under warranty. We are 2 adults, no children and live in this home 6 months a year. I asked KitchenAid if there was a recall. The answer was no! So, I am not very happy about KitchenAid appliances and will not recommend or ever purchase Whirlpool products again. Not happy to say the least.

I called complaining that there must be a leak because the rinse aid would run out way too fast. A repairman came out right after we moved in & said there was nothing wrong & that there could be no further calls under warranty. It is out of warranty now. We are building a new house & I have ordered a Bosch dishwasher. This is a model: kude03ftss1, sn: fw4806744.

We purchased this refrigerator, along with an entire line of KitchenAid appliances (dishwasher, stove, microwave, even a toaster oven). It has been a disaster since day one. The doors have never aligned correctly (as seen reviewed before) and the ice maker stopped working early on and water ran and ruined my wood floor (as reviewed before). But, the main problem is with the coils in the refrigerator that consistently ice up, allowing no air flow, therefore no cooling (which has been reviewed before). Obviously, this leads to spoiling food, which we have replaced numerous times due to the problem. Now, we keep a thermometer in it at all times, so once we see it start getting warmer, we have to take apart the refrigerator to defrost the ice that has covered the coils. We have had this problem serviced four or five times. Each time replacing various parts... the last time pretty much replacing EVERYTHING INTERNALLY.The service techs admit this is a problem, due to the dual compressor KitchenAid tried to do with this model. Even store salespeople admit it didnt work and has been changed. Well, enough is enough. I want a new refrigerator, not a replacement, not any more service calls. But, I have been told that I need to wait until it fails again, then call customer service again to report the problem. Someone will have to come out again and assess the problem... Should I just leave the rancid food in there for them to take back to KitchenAid with them once they come? Come on KitchenAid... read the file. Its all there in black and white... every single service call. Time to fess up and fix the problem, with a NEW refrigerator.

My dishwasher was purchased in November 2012. After having the repairman out several times to fix top rack and a few other things, now am unable to use top rack as the arm is no longer rotating and dishes are not clean in top rack and am only able now to wash dishes in bottom rack. The dealers repairman said he could nothing wrong the last time and charged me $50 even though it is still under warranty from dealer. I am so disappointed in this dishwasher to the point of tears and frustrated no one can tell me the problem. Am following all the guidelines, turned up water temp, use cleaner once a month, rinse aid, etc.

Side by side 2005 model - LIGHTLY used fridge, 2 adult household; suddenly stopped cooling! Seasoned repairman diagnosed main control board of computer failure which he said is COMMON so they have discontinued the model & carrying the part (MADE IN CHINA) only assembled here. Hopefully I will be getting part for ~$175 inc shipping from Sears (Whirlpool part). Do Not buy HIGH end products. They are overpriced & not any better. Found the same experience with Thermador microwaves - true planned obsolescence!

Moved into a new house in 2017. It is 2020 and the dishwasher is leaking from the motor. Repair person come in and told us he is not able to find the part. Called Kitchen Aid and they basically told me too bad the washer is broken. Man-made things break. Would never buy a Kitchen Aid product again. Lousy workmanship and customer service is of NO help.

I purchased a refrigerator ($2,500) that continues to break down, and all they do is send a third-party to (temporarily) repair but it keeps happening again and again. I should have had a replacement by now but they keep stating that the problem is not the same, yet the symptoms are...my freezer keeps breaking and food spoiling. This has happened 4 times already and no one takes ownership. I tried going on live chat to get assistance, asking to escalate to a higher level representative and the chat ended. My wife was speaking with Assurant, the service contract company and they said We dont make the KitchenAid products. NO ONE will take ownership or stand behind the product.

KSSCA 42QMS03 built-in refrigerator-freezer - Builder Centex (now a Pulte division) installed this optional upgrade appliance in March 2007 for $7000. Now, appliance is not cooling enough in freezer and almost no cooling in refrigerator; has flashing indicator lights; and has intermittent low fan noise. Repair tech said KitchenAid does not carry replacement for defective Main Circuit Board because Japanese factory for the board was damaged by the tsunami during the large earthquake that destroyed nearby nuclear plant, so customers have to wait till 2020, per KitchenAid, for KA to have replacement circuit board again.That tsunami was in March 2011 -- more than 4 years ago; how long does it take to have another company make that circuit board? Or does KitchenAid not care about its obligations to its customers for prompt availability of replacement parts? In reading the other damning reviews on this website, I am getting a clearer picture of the poor accountability of this manufacturer. What I do not understand is that Whirlpool, a highly regarded brand in appliances, is apparently allowing their upscale KitchenAid brand to languish in poor management practices.

I am deeply dissatisfied with KitchenAids customer service, in particular with their Whirlpool Factory Certified Care. In June of 2011, I called KitchenAid customer service about a broken spring for my microwave oven door. They recommended a local certified KichenAid appliance repair shop. I spent $411.67 on replacing one broken spring. Just eight months later in 4/2012, the spring broke again and cracked the glass on the door in the process. This time, the KitchenAid customer care recommended their new company, Factory Certified Care. I was unhappy about the spring breaking again so soon from the previous repair. And I was guaranteed that their own KitchenAid technicians, who only deal with KitchenAid products, provide a stellar repair service.However, the repair took two long days, and the technicians used graphs, sketches to figure out how parts go together, without seeming to be the experts they promised to be. Nevertheless, after the replacement of many parts, I paid another $463.63. Only 53 days later, two screws came falling out, unhinging the door. What kind of poorly made parts, workmanship and quality of service renders screws falling out some short weeks after a service call? I called their customer service immediately relating this problem and found their representatives completely frustrating and unhelpful. I asked to speak to the supervisor twice, and they were equally unpleasant. They knew only to recite their 30-day labor guarantee policy. Even if the part (screws/ brackets that was replaced) was under warranty, I am looking at spending at least another $100 just to have someone put back two screws. Furthermore, given my experience, what faith do I have that the screws they put back or other parts that they replaced/assembled recently wont be falling apart again just outside of the 30 days, rendering me to pay another sum for service call? I asked the supervisor why anyone in my situation would ever use their service again or purchase their products. They did not seem to care one way or another. There is absolutely no business that will thrive or sustain without reliability and a positive reputation. I spent two frustrating hours speaking with their customer service representatives to find myself at a dead end. I wrote to their customer service department to share this excruciating experience and never received a reply.

My 4 yr old Kitchenaid started pinging so we called service and after they came out briefly, were told that it was the electronic board that was defective. However, the board is no longer available so they could not repair it. End of story, absolutely no effort to resolve the issue. There are companies that make this board but they are not approved suppliers. This thing cost quite a bit so Im extremely disappointed that Im left with a defective refrigerator making the noise that drives me crazy.

We have had 5 service calls to try and fix the cooling in the refrigerator and the ice maker. This stainless steel side by side unit is barely a year old. Having this issue repaired has been such a headache. Whirlpool/KitchenAid has many hoops to jump through and documentation needed. A month later, this issue is still unresolved. I am about to purchase a new refrigerator and just consider this a loss. I will never purchase another KitchenAid appliance again.

I have had several KitchenAid dishwashers, and have found all of them to be a good solid value for the money. Capacity/noise level/rack design/durability/appearance all good. I run heavy use and have not encountered any repairs. I typically spend around 1100.00 and plan on 7-8 years of use before purchasing again. I like the hidden controls and the cycle light is easy to notify you. Very functional and I would do it again! The only reason I gave it all 4s is that I would have to save the 5s for an over the top Swedish dishwasher which I wont spring for $$$$!

I purchased a KitchenAid French Door Bottom Freezer unit from Ferguson Enterprises. The unit was installed yesterday. I was cleaning it to prepared to load it from my old refrigerator only to find that the bottom freezer drawer cannot be removed for cleaning and there is no way to get to the bottom floor of the freezer to clean it. I contacted Whirlpool Customer Service to find out how to remove the drawers and after nearly 30 min, the CSR told me that he couldnt find a way to do it. How can KitchenAid (Whirlpool) sell something that cannot be cleaned? I am so angry and frustrated. The young man told me he would file a complaint but that there was nothing else he could do. Terrible design that cost me over $3000.

I have owned this refrigerator (Kitchen Air refrigerator model #KFCS22EVMS2) for almost 4 years and it continually has had problems (e.g., seals around doors deteriorating). Before this I owned a SubZero for over 10 years and never had any problems whatsoever. If there had been room in my current house I would own a SubZero again. So I purchased what I hoped would be a fine quality refrigerator (the KitchenAid) to discover it is badly built with poor quality components. The question is, are there appliances that truly are quality built that are within the financial capability of the majority of people?

We bought the KitchenAid Supra convection oven/microwave on 2/18/09 (model KEMS378SSS04). We had no problems until preheating the oven at 425 on 2/1/12. We heard a crash and found the interior glass on the door shattered, sending glass all over the kitchen floor.

I have had Kitchenaid (Whirlpool) refrigerators for many years now. The older side by side was efficient but difficult to fit all frozen items in especially Pizza Boxes. So the newer Freezer I have is a Bottom Drawer Freezer, which may seem like a good Idea but is quite the puzzle to use efficiently. Most of the time, items are just stacked and get lost or hidden so you wind up taking more things out just to get to what you want. This type of freezer is not user friendly, but I guess is designed to allow better use of the Refrigerator portion of the unit. One last note, mine do not seal properly and frost built up around the drawer and now Whirlpool needs to replace it, the refrigerator is less than 1 year old and was $4,200.

I bought a new French door with bottom freezer refrigerator in July 2010. I had continued problems with the seals on the French doors and the doors not closing properly. Also, the ice maker is freezing over. After 4 warranty service calls, the problems were never fully resolved. Now, we have water which flows into the freezer compartment and freezes on the bottom. Once its full, the water flows onto our wood floors. This was a fairly new model for KitchenAid at the time of purchase and I would recommend do not purchase this style. The ice maker storage in the door is heavy and the doors do not seal properly, leading to a host of other issues.

We built a brand new house in 2011/12. New house means all new appliances. Our KUDS30IXSS6 from Sears seemed like a great product at first. So quiet you sometimes didnt even realize it was on. But then the wheels of the top rack broke off one by one. I realized my brand new Hickory floor boards were beginning to warp - the leak apparently inviting a colony of ANTS to live under my dishwasher!!! And the control panel would stop working from time to time, only to magically start working again after a week or two - just as I was about to call in a repairman. Well it has stopped working again and after reading countless stories of people with the same exact experiences as mine, Im not going to waste my money getting it fixed because according to the reports of others it will only happen again and again. This dishwasher is only 3 years old!! Within the first few months the problems started. A $900+ dishwasher that is worth nothing but a headache.

My KitchenAid built-in fridge finally broke down after 15 years. It served me well. I ordered a new one on 6/17 and I am still waiting for delivery. I am told that each one is custom made, which I find hard to believe. After many years of being a loyal KitchenAid customer I am going to rethink my next major appliance.

I purchased the Kitchen Aid model KUDS301Xss and had it installed in Jan. of 2011. In the first year, under warranty, I had the rollers on the rack replaced (they are plastic and after heating in the dishwasher, they get brittle and break) and then I had the control panel replaced. Shortly after the year warranty was up, the rollers on the rack broke again, and I was told that it was not covered, so I spent $50 to purchase the parts and I repaired it myself. I was offered an extended warranty, and I purchased it because I had already had so many problems that I thought it would be a good idea. So now, I have had the dishwasher for just over 2 years and the rack rollers are broken again! I called to use my extended warranty, dont bother. Its not covered! The rack is covered, just not the rollers; this doesnt even make sense to me! So I called Kitchen Aid Customer Service and after talking with a supervisor, I was told that they could offer me the parts for 50% off - $75 + tax! I explained that I paid $50 for them from a local distributor and they could keep their parts. All I wanted was for them to give me the parts; I was willing to fix it myself! I will never purchase a Kitchen Aid appliance again and I will tell everyone I can to do the same! I wouldnt be so upset if the company would stand behind their product. Its a poor design and poor customer service makes for one unhappy consumer!

Do NOT purchase Kitchenaid dishwasher model KDPE234GPS0. I purchased one on 21 APR 2018, model did not work, all it could do was fill with water and sit there for about 5 minutes and then drain. I removed the unit and exchanged it at a different store across town for the same model. I installed the new unit this morning of 24 APR 2018 and it appears to have the same problem. The unit will not agitate or spray water, whatever the term is. Ive recorded a video with my phone inside the dishwasher. All it does is fill, sit around for a bit, and then drain. I will more than likely be returning this for different model, if not a different brand entirely. I dont place any fault on Lowes for this failure, except for maybe selling this product to begin with. Theyve been more than helpful with my problems and I will continue doing business with Lowes.

I purchased my second KitchenAid in 2005 since we were renovating our kitchen and wanted the counter depth model. I already had a KitchenAid that I was happy with, though it was only 2 years old. Within 18 months, the ice maker stopped working in the new one. We didnt replace it right away and we just used the ice from our other one, which was now in our basement as a second refrigerator. We finally had a new ice maker installed in July 2009 at a cost of $200, parts plus labor. Again, 18 months later (with a 1 year warranty), the ice maker stopped working. We went 2 more years without fixing it but finally did on February 27, 2013 at a cost of $242 when we needed it for a large family gathering. It broke again last week, June 20, 2014. 1 year and not even 4 months from the install date. It was suggested by the repair company that there may be a recall and I should call KitchenAid myself. After speaking to a customer service rep and then her supervisor, I was told they only warranty it for a year. Period. I explained that there was obviously a defect in my refrigerator, but that didnt seem to matter. They would have a service person come out for the usual fee. Meanwhile, my 11 year old other KitchenAid has started freezing food - but guess what? At least the ice maker works!! So unless you want to buy two of them to work as they should, I would buy another brand.