I purchased my $650.00 dishwasher on 08/06/11. I just finished making an appointment for service for the fifth time. Each service is for the same blown internal fuse. If the fuse keeps blowing, there must be a reason; although the service tech assured me that the unit is in perfect working order. I guess that the fuse blows for no reason, but there must be a reason! Im sending a copy of this to my insurance company in case your dishwasher sets my house on fire.

We bought our KitchenAid stove in November of 2005 (model # KGRA806PSS00. We have had to fix it twice. Now, I have been told the electronic panel board has went out again for the second time. The repair cost for the parts to fix it this time is $524.00. I called KitchenAid to complain and they basically said, Sorry, would you like us to set up a service call for you?” I was on the phone for almost an hour with a supervisor. It will do no good! I will not be fixing this stove again. It originally cost $2199.00 in 2005 and I will be not put in another computer board again. I have all KitchenAid appliances in my kitchen and I can tell you this: I will never bring another KitchenAid product into this house again. KitchenAid does not stand behind their name. What a shame for KitchenAid. I think I will look into maybe GE now. Remember, Whirlpool owns Kitchen Aid--so stay away from Whirlpool as well.

In the Spring of 2006, I purchased 4 new KitchenAid appliances for my new gourmet kitchen. Within a month, the control panel of the slide-in oven had to be replaced. The oven stopped working a month ago. The dishwasher has been performing worse and worse every week for a year.I am tired of rewashing by hand all my gritty dishes and glasses. We rinse dishes before we put them into the machine and they come out dirtier than when they went in! Today I will spend the day taking it apart in the hope of cleaning out the guts and getting it to work. Never had to do this to any other dishwasher before.The Magnatron in the microwave had to be replaced one year ago ($125) out of pocket. Two months ago a chip in the control panel had to be replaced ($150), I should have listened to my girlfriend who said throw it out and buy a different brand. My french-door Kitchen Aid fridge has half a dozen broken plastic parts. I have never seen anything so flimsy. I have no kids man-handling my appliances, they are just poorly made.Thirty years ago I got a top quality Kitchen Aid mixer, it still works like new. That is what led me to buy Kitchen Aid everything when I did my upgrade in 2006. I had forgotten that the mixer was really made by Hobart (a really good company) What happened to Kitchen Aid? When did they start making the worst quality appliances? Or was it always this way with them?

This three-year-old dishwasher that is used infrequently, has a broken wash motor. This component, the most important one, is not covered by warranty. The company provided me with service repair providers who wish to charge $400 on a $700 dishwasher.The company does not offer a quality product. A major appliance such as a dishwasher should last longer than 3 years without a significant repair bill.

We have now had eleven service calls with the tech here up to three hours a call. The control panel has been replaced three times. The key board once. The sensor once. The temperature still goes from 325 degrees to 386 degrees after preheating two cycles. The bottom door hinges have been replaced twice with no change. Door still does not close properly resulting in bottom element not coming on. Whirlpool says this is all acceptable. For a supposed top of line stove, one should be able to bake without burning or undercooking. The manual says the oven temperatures are accurate. Not so!!

We did a complete kitchen remodel Jan 2012 and chose a KitchenAid double oven. Model #KGRS505XSS02. It’s been a super disappointing experience all the way around. The rubber feet broke on the stovetop grates. Kitchenaid and Lowe’s both said that’s not under warranty and they don’t sell the feet alone so we would need to replace the entire grate for much higher costs. It scratches the stovetop! Next the top oven igniter broke. It was repaired under extended warranty I purchased, not by Kitchenaid. Knobs broke next, would not turn. Again fixed under my extended warranty. Next bottom oven igniter broke but now not under warranty. Next top oven igniter broke again! We called Kitchenaid very angry but they offered no resolution. Now top oven igniter has broken for the 3rd time!! What’s up with Kitchenaid? We got a lemon for sure!

A little less than three years, we bought a high-end KitchenAid stove at Sears in Sarnia. I cook and bake a lot. I like to use the convection oven as well. However, right from the start, the fan seemed to be kind of noisy. When, after a cleaning cycle, the door did not open, I was very upset. They came out to repair it, and the repairman suggested that I should not clean it on a long weekend. He fixed it and the very bend fan from the convection.Today, remembering the affair, I did all my baking first and did the self cleaning. Once again, the door did not open at the end of the cycle; the front panel is also not lit at all. Paying this much money for an appliance and have such a let down is intolerable. Why is there no recall of such non-functioning appliance? These stoves should be taken back. I need to call them to come out and fix it once again. I have never had such unreliable appliance in all my life and I am certainly not recommending KitchenAid to anyone.

The oven (model # KGRK806PSS01) was put in self clean mode. I came back to the kitchen later and found it had powered off; the oven glass was shattered and hot pieces were falling on the floor. After letting it cool down, I unplugged it. I later plugged it back in; still, it had no power and the self clean oven door latch will not unlock. Oven is completely useless now. The glass and parts alone to fix it are over $450 plus a service call & labor would put it closer to $600. I bought this at Sears about 5 years ago and they referred me to KitchenAid. KitchenAid finally offered to fix it for $370; however the glass is on back-order for 3 months. I see many similar complaints online and judging by the long back order on the glass, Im sure there are a lot of other people in my boat. I reluctantly ended up taking KitchenAids offer and I will not buy KitchenAid again.

Purchased dishwasher and had it professionally installed 4/16/2013. 9/13/2015 unit stopped working. Called Home Warranty Company who sent out repairman and diagnosed problem as bad Electronic Control and Console Assembly. Repairman called back and advised that items were covered under second through fifth year warranty by manufacturer. Contacted KitchenAid 9/14/15 and appointment for their repairman was scheduled for 9/24/2015. At time KitchenAid was notified, I advised the parts that we were told were required.9/24/2015 KitchenAid repairman came and confirmed that electronic control was bad and needed replacement. He subsequent, 9/28/2015 returned and replaced electronic control and then confirmed that user interface was bad and needed replacement however, that was not covered under the warranty because, even though it is the electronic interface between the user and the electronic control, it was not considered an electronic control. My opinion is that seeing as it is a set of electronic pressure switches, connected to the electronic control by wires, it is an electronic control.9/28/15, I contacted KitchenAid and was curtly informed that it is not a covered part and that I could purchase it if I wanted. I am now back with the initial Home Warranty Company to determine if they will obtain and install the required part.

Refrigerator KSSC42QMS - I bought the above mentioned fridge in August 2004 for $5788 plus tax locally. I had remodeled an older house and redid the whole kitchen, bought commercial grade appliances in stainless steel. The fridge was the top of the line in 2004. Right before Christmas 2014 - 10 years later the fridge started to beep. We could tell there was something not working correct. We called the number on the sticker and were referred to an appliance repair shop. They came out and checked it. I paid $75. I was told that the board was going out and we would have to pay around $200 to have it replaced. Then we received a phone call where we were told there are no more parts available. I was totally shocked. I can understand that that kind of fridges are not build anymore; but that you can’t supply replacement parts for a fridge which was $6000, that’s just not right.Thanks to my son Bernhard, who is very handy and computer savvy, I didnt need to buy a new fridge. He checked online and read all the comments about the boards and the fridges, which were built up to 2007. There were different options for him: they offered to get a new board for $1500 which is the biggest joke, you can buy a nice fridge for that money! Or he could pay $20 for directions to repair the board, or just order the parts to fix the board. Since he didnt need the directions, he just ordered the replacement parts for the board. Obviously anybody can order those parts, just not the Kitchenaid Service Department or the Repair company! What a poor service! To make a long story short: my son ordered parts to repair the board for $18. EIGHTEEN DOLLARS!!! And fixed it himself within 5 minutes! I’m very proud to have a son like him! I always thought Kitchenaid was a great major appliance brand, I guess I was totally wrong. I will never buy anything Kitchenaid.

KFIS29BBMS - Refrigerator was purchased and installed in a brand new home/kitchen in Nov. 2013. In Feb. 2015 (after 15 months of normal use) the in-door ice maker stopped working. Troubleshooting did not fix the problem and we decided we could live without ice. In Apr. 2015 (after 17 months of normal use), food in the top drawer of the freezer was not fully frozen. This is a bigger problem. When looking online for solution suggestions, its become apparent that these failures are not unique to us; This model is a lemon. As visually appealing as this refrigerator is, do not waste your money. I am waiting (hoping) for the class action lawsuit mailer to arrive...

We purchased the top of the line in the KitchenAid dishwasher - KUDS301VBL3. This was the second KitchenAid dishwasher that I had owned. The first one I purchased was a workhorse. No problems, just got old and wasnt worth fixing. So I updated my kitchen and bought the new top of the line model. I am now waiting for a repairman to show up to fix the door that keeps breaking. This is the second time. There is something in the door that keeps slipping off and causes the door to slam down hard when it opened. I have a 16-month-old granddaughter who could easily pull on the door and suffer an injury if this door fell on her. I have called KitchenAid and left messages and so far have not been contacted by anyone. I had no idea that the quality of the KitchenAid appliances had hit such a low standard. This is the second time that this door thing has happened, so there must be a problem and KitchenAid needs to take responsibility and fix it before they have a lawsuit on their hands where a child has gotten hurt by this door malfunction. I am going to complain to all the consumer and product safety organizations that I can find on the internet.

My KitchenAid dishwasher experienced failure of the detergent dispenser. I obtained a replacement part. To access the failed part for replacement, one first remove the front panel from the door. It is held on only by six screws. Inside the panel is a foam sound and heat insulation and panel brace/stiffener panel made from form-fitted polystyrene. It is glued to the panel surface and faces against at rubber liner on the inner panel. The design permits free removal of the panel/foam assembly.Unfortunately, the foam has welded itself onto the inner panel rubber liner, preventing the front panel from being removed without destroying the foam insert. This is a critical part, dampening noise, keeping the cycle heat inside the washer, and stiffening and bracing the panel. Whirlpool has discontinued this part and it no longer is available. Their only advice is to locate one form, an independent parts supplier who might have an old one in stock. Yeah, right! I have tried every parts place I could find on the Internet, but with no success. This dishwasher is around eight years old. I would expect Whirlpool to support it for at least ten years. I will not be purchasing any more appliances made or sold if (not) supported by Whirlpool.

We used the Aqualift feature for the first time this weekend on our Kitchenaid oven. The oven really wasnt that dirty, but we wanted to get the glass door cleaner. The Aqualift process did nothing to clean the oven door. No matter how many times we ran the process. We ended up using a half of box of Brillo pads to get the oven door glass clean. This is not what we expected for the price of the range we paid from a kitchen specialty appliance dealer. This experience was unbelievable. The inside of the oven wasnt that much cleaner either. But the 2 cups of water were still sitting on the bottom of the oven like the manual stated. Note: We did not use the Brillo pads on the oven cavity as we did not want to scratch the finish. We have used the pads on other glass items without scratching the glass; therefore did the oven glass door only. It took about 2 hours of manual labor to get the glass cleaned. This will be the last Kitchenaid product we purchase as a result.

Bought KitchenAid stove about a year ago, model KSDB900ESS0 and Im 100% displeased with the AquaLift self-cleaning technology to clean the oven. Tried several times and the oven looks just as dirty after the cleaning cycles. I Cant even use chemical cleaners because I may damage the finish on the oven walls. My previous stoves were also KitchenAid and they were 100% efficient. Paid a lot for the last stove and I have to stop using the oven because I cant properly clean after each use! Im extremely frustrated!!! Any recommendations?

We purchased our KitchenAid Microhood KHMS2050SBT in Dec. of 2007. It was installed Jan. of 2008. Until recently, we have enjoyed using this unit. However, two weeks ago, we set the timer (no heat setting) for 40 minutes and in about 25 minutes, I noticed a burning smell. We know the microwave itself was not on. I followed the smell and it was clearly coming from the microwave and getting more smelly by the minute. I did not check the controls read-out, I just quickly opened the door to see what was going on. The interior was full of smoke and the center of the glass tray had turned black. Once the smoke/heat cleared, we found that the center of the glass tray was in fractures, practically a hole. The plastic trivet below had melted onto the bottom of the interior. We want to know why the microwave started up when only the timer was set. I see no other similar complaints about this model and we are just beginning to work it through with an NSI Protection Plus service vendor. It seems to clearly be some sort of malfunction. Initially, the vendor is saying the interior overheated so its not a warranty covered issue. I hope we dont encounter the same stonewalling from KitchenAid as others have for another microwave model. We paid dearly for a brand we assumed was the highest quality, maybe not. Until this is resolved, we have no microwave - bummer!

We have had our KitchenAid dishwasher for 14 years. Over the years I have viewed many others at various friends homes and mine is better in all areas! I believe buying the Top of the line KitchenAid dishwasher that is available. I have never had a problem with this dishwasher! Spending a few extra dollars on something used so much, is a great investment!

We bought a KA frig in 2005. We should have learned from that experience. Week 1 everything in frig and freezer was freezing. Service came out 3 times. Finally they removed whole freezer side door (the brains of the unit) and brought a whole new door. Wouldnt replace whole thing just the door. While putting on new door they scratched and scuffed up unit. Yr later ice maker broke. Had to have new ice maker. We have continued to have trouble with it and it is messy. Ice gets hung in shoot, come home water on the floor. Finally stopped using it and went back to ice trays. We paid 2200 for this unit. We redid kitchen in Jan 2011. New slide in range above stove vent a hood vented thru the roof and microwave and new dishwasher. We dont cook a lot. We use the dishwasher maybe 3 times a week. It would not complete cycles but not consistent on which one then the panel lights started staying on, then off. Then it stopped working. After reading reviews we started the breaker thing. Now nothing. It wont be 4 yrs old until Jan 28, 2014 and remember used MAYBE 3 times a week. :( The writing on my knobs on the stovetop rubbed off the first time I cleaned them. The oven temperature has never been right. We have tried to adjust it but no luck. The oven does not cook evenly either. The vent a hood does not draw good. We paid a lot of money for these appliances. I previously was a Jenn Air fan... Loved loved loved Jenn Air. The ONLY reason we went KitchenAid was because the dealer in my town which we have always purchased from stopped selling Jenn Air. If we didnt purchase from them they dont work on it. So after they assured us how good KitchenAid was (even tho we had problems immediately with our fridge supposedly a freak occurrence) we went with the KitchenAid. BIG HUGE mistake. NOW the dealer we bought from so they would work on it for us has gone out of business after 60 yrs. They retired. :( Now I had to call 800 number to find someone. I have been waiting a week and a half and still no call for my appt date. We will never purchase KitchenAid again. Bad product and very costly. :(

We have been having problems with our new Kitchen Aid 29 cu. ft. stainless steel refrigerator since they first delivered it to our home July 19th 2013. 1st, had to have a shim kit installed on the freezer door. 2nd, we had frost built up and issues with the ice maker, (they had to come back out 4 times to repair this problem). Finally they replaced the board with an upgraded board which has worked so far. It only took from July 2013 until March of 2014 to fix that problem. Now we have put in for another service call, because we have ice forming under the freezer drawer. Will this ever end? Im getting so tired of calling for service for this appliance.

I find it ridiculous that I paid a lot of money for this dishwasher & it keeps breaking. Had bought an extended warranty for it. If I hadnt I would have paid 2 times out of pocket to fix it to date. Control panel went out less than 2 years ago & it is broken again!? Of course my warranty is up now.

Architect Series II Electric, free standing range: Overall, DO NOT BUY A KITCHENAID product due to user error, we needed to replace the oven door seal/gasket. After searching online & by phone in our area and being told that part is not available, I called KitchenAid. As we had registered our appliance they were able to verify our range was only 5 years old. THEY NO LONGER HAVE GASKETS FOR THIS MODEL. No other model gaskets will fit this model. Instead of the anticipated $60.00 repair cost we were told all they could do was sell us a comparable model for employee cost... not including shipping, installation and haul off of our current unit. I blew MY gasket & told them absolutely not. Not one .00 over the stated cost!! The upshot? $700.00+ later, with a wait of over 2 weeks, we will get a new range. They had us over a barrel with no other options for the price. I am flabbergasted, frustrated, disappointed & without a working oven for over half a month. I have always thought of KitchenAid as a quality product & in fact have been happy with the unit. I cannot recommend KitchenAid any longer with its program of planned obsolescence. KitchenAid as a company is horrid. Decent products, lousy policies with employees stuck in an awful position.

Update - In my November 5 complaint, I reported ice freezing on the floor of my KitchenAid freezer followed by water on the floor in front of the freezer after the freezer floor depression filled up. In another customer review with the same problem, the culprit turned out to be a duck-billed grommet and it was the same solution to my problem. What mystified me about my problem was that I could find no drain in the bottom of my unit that would have the duck-billed grommet attached to it that was prone to freeze up and stop the draining. It turns out the culprit is not in the bottom of the freezer, but several inches up and behind the back panel of the freezer. Our responding technician was very well versed regarding our problem and had the fridge fixed in about a half hour. This was no job for a reasonably competent homeowner to take on as it required a lot of dismantling, ice-chipping and hot water to fix before a new, improved grommet could be installed, which by itself took about 30 seconds to install from around behind the refrigerator. It seems that maybe more than a few of my model refrigerators were shipped with a defective grommet that has since been upgraded, so maybe complaints such as mine will become a thing of the past. At any rate, our fridge seems to be humming along just fine now. Thank you, KitchenAid telephone person, for setting up a service call that seems to have solved our problem.

Provided by contractor - 6 burner stove top, large oven. Gas range, electric oven - the preferred method of most cooks - at least the ones that are getting up there in age! Great size oven so when whole family gets together - over 20 and adding - it is big enough to accommodate all dishes - top with 6 burners is big enough to let 2 people cook comfortably - the more the merrier!

Our KitchenAid dishwasher was purchased & installed about two and a half years ago (Dec 11). The model is KUDS35FXSS4 for over $1000 from HH Gregg Appliances. We also purchased the extended warranty which is thru Federal Warranty Service Corp. We are having the same, repeating top rake wheels failure (3 times so far - every 9 to 12 months) that many others are experiencing. 1st time was under warranty bought from them... Of course the ext warranty does NOT cover wheels and rollers so downtime, parts, labor, aggravation, etc is on us. Thought KitchenAid was a reputable brand like Maytag 20+ years ago (before they went out of business for poor quality and reliability).Wrote KitchenAid a letter explaining and complaining about our recurring issue over a month ago and have heard nothing. Like many others on this site wed thought there would have been a recall or a part redesign to address this design failure but we see no change in parts when we reorder, over and over again. Funny, the parts supplier acknowledged they are sending out a lot of this specific part to address this specific problem. Anyone know how to initiate a class action lawsuit? Based on all the responses read on this site looks like we certainly have the beginnings of one. With so many out of work lawyers right now it could be a way for some of them to get started. It goes without saying (but we are saying it anyway) we are forever done with any future KitchenAid appliances.

As noted in many other reviews there is a design issue with the upper carriage. My wheels fell off New Years Eve and the upper basket fell down breaking 8 champagne glasses... several hundred dollars in broken glasses... dishwasher is 2 years old. Very unhappy.

During a dinner party the week before Christmas, the oven door exploded in my 2 month old, second use of Superba model #KEB-277, which original cost is nearly $2,500. It took me being a proactive consumer, spending about 1/2 hour a day for 6 weeks for the final repair to take place. The first warranty repair company just did not show up for an appointment.Finally, it took to making two appointments with different companies just to make sure someone showed up to look at the problem. Second company was wonderful - however, it still took me being involved with KitchenAid Safety Division”, their customer service and HHGregg (who told me it wasnt their problem since the 30 day warranty had expired! ), to finally get pieces to repair the door.Since neither KitchenAid nor HHGregg saw any need to replace a defective product, I insisted on all 2 new pieces of glass, a new steel shell that had been dented with the explosion, and all new racks. The problem is behind me, but I will never purchase another KitchenAid appliance nor buy any product at HHGregg.

We purchased in 2008 all of our kitchen in KitchenAid appliances. The biggest problem is with our microwave. We have replaced the grill cover twice. We replaced this product last in May of 2013. We also put in a new control panel because the panel would not work. That’s when I replaced the cover. Today is June 14, and they put my new panel in. When the technician handed me the grill cover, one of the clips had broken again. I called customer service, and they told me they could not help me because the warranty had expired. I told her this was the second grill I had purchased. They are $113 plus change, and I will have to buy another one.I told her I would like to talk to the President to tell how much trouble this product is, and that they need to fix it. I know $100 dollars to some people is nothing, but to me it’s a lot, especially if you purchase this all the time. My wife wanted KitchenAid because they were supposed to be the best. I dont have that feeling about their product. But you are right, customer service sucks! All I can say is that they better get their act together. It looks like they have no fan base.

We purchased KitchenAid model # KDFE204EWH1, paid $145.00 to have it installed, bought extended warranty and it has never cleaned a dish. We had two technicians out who gave us hints to help, i.e. put more soap in, run your faucet until the water is so hot that you cant touch it because the first rinse in the machine is cold water, use Jet Dry. Ive been using dishwashers for a long time and have never needed technicians to come to the house and instruct me on how to use it. KitchenAid has officially chalked the problem up to owner misuse. This is highly insulting and ridiculous. We even paid our plumber to come and see if the problem could be caused by our plumbing - negative on that. I called the company and was told that if I try another dishwasher detergent, that it might help. Other customers have found it to be very helpful.Give me a break! The machine is a piece of garbage and has never, ever worked. $1,000. of our money has been thrown out the window and we have been treated poorly by this company to say the least. Save your money, do your research and buy something other than a KitchenAid/Whirlpool. We now have to clean our dishes by hand. Horrible machine, horrible company to deal with. They will not send anyone else out to look at the dishwasher unless we pay for it. They have done all they are going to do and dont care that the machine doesnt work. They are finished with us as we are with them.

We purchased a top-of-the-line over-the-range micro-convection oven by KitchenAid in September 2012. Within 30 minutes of installation the unit quit working. For 2 months we had 4 visits from a repair company while it hung without a door in our new kitchen. Finally it worked. Within the next 2 months the exhaust fan went out. They came, ordered a new one and when they pulled the original the tines on the wheels were shredded??? That was 2 more visits. Then just at the end of September this year the other motor did the same thing. That was 2 more visits.Now this week the control panel on the replaced door just started going crazy at random. So this will be another at least 2 visits. This will be 10 days of interruption of my work schedule for repairs to a microwave. Each visit requires you to allow a 4 hour window for the visit. My microwave has not been in full working order at least 4 months out of 14 months. Whirlpool the parent company will not replace it. They would rather I switch companies to LG or GE for my next appliance purchases. We have purchased just about every appliance from Whirlpool and KitchenAid for 35 years and 6 houses because they are a local company. BUT unknowingly this micro was built in China. Our loyalty to them is done because they have NO loyalty to us as a consumer. Very surprised at the lack of caring.

We have 2 KitchenAid dishwashers, supposed to be made by the same folks, with the top rack for silverware. This model is awful, would not recommend it at all. You have to raise the rack up every time you put something in the 2nd rack. If you lower the 2nd rack so it doesnt hit the 3rd then you cant put plates on the 3rd or lowest rack. What a mess. Had the appliance folks come out and they say there is nothing that can be done. This is an expensive dishwasher to have such a lousy system. We know KitchenAid knows how to get this done. Bad on us. Dont do the same....

Purchased new Kitchenaid dishwasher in 12/12. Initially was pleased. Now seems to be slowly deteriorating - stainless steel streaks, using recommended products, water leaking from around front door handle, isnt cleaning as well as used to. Paid a lot for this machine based on input of sales people at Lowes. Never again.

I purchased this dishwasher about 5 years old based on the BEST BUY rating from Consumer Reports. What a mistake. I have had at least 4 issues with the left side of the top rack coming off the rails or leaning which causes the dishwasher not to start. The first time it happening the dishwasher was under warranty and the service guy said that this happens often with this model. Why has KitchenAid not recalled this machine?

Bought the KitchenAid dishwasher on recommendation from well known appliance store, Sanatoga Corporation. 19 months later water will not drain and repairman said new pump needed. Limited use with operating 2 times per week.

We purchased our KitchenAid refrigerator in April 2015. This model has 2 French doors and a bottom freezer. We woke up to a wet floor this morning, with everything thawing in the freezer. We called KitchenAid and were told about their Goodwill Repair that covers appliances purchased between 12 and 18 months ago for a service charge of $94.95. Great we thought. Then were told they cant get anyone to our house for 5 days. Useless. We had the same problem 6 months ago, but assumed we had left the freezer door open. Not the case. I definitely would not recommend KitchenAid refrigerators to anyone, considering the issues weve had with the product itself, and the customer service.

Purchased all new appliance for our renovated Kitchen in May of 2017. They were installed towards the end of June, and we started having issues with the refrigerator within months. This is Model KRFF305ESS00, French doors, with water dispenser inside on the left-hand side. Once you fill a glass with water, the water dispenser doesn’t shut off properly and continues to drip... not one or two drips... but constantly. I phoned and the first serviceman they sent out told me that there was nothing wrong with it, and that is just the way it is. I called back, they sent another service guy out who said “that’s not right, but I’m not really sure what’s going to fix it, but I will order a new water tank and tube and see if that does the trick. I will also order a new air damper because it seems to be grinding and it shouldn’t be”.Two weeks later he returned with the parts, installed them, and it worked better for about a month. Now it’s still dripping, and the noise it makes sounds like it’s going to take off. I just called with warranty department, and there is no more coverage. It will cost $139 plus tax just to have someone come out and then more money for whatever parts they want to try next, that likely won’t work. My husband says “take it to the dump, it’s a piece of $3,000 garbage”!!! We will be shopping for another refrigerator... and it won’t be KitchenAid. How do these people stay in business??? Oh... Cathy on the warranty line, sure was trained properly... All she could say was “I certainly understand how you feel, but there is nothing we can do about it”!!!

I purchased a KitchenAid refrigerator. I could never get the ice maker out. Later found out it was stuck shut. At about 11 months I notices residue on the bottom of my glass after my drink sat. The volume of the powdery substance was quite substantial and noticeable. I really worked on the ice maker and forced it open. There was a pile of white powder inside the ice maker and on the sides of the interior. I cleaned it thoroughly removing all white power and thought the problem was solved. They just forgot to clean it before shipping it. After cleaning it the water/ice was clear. Within 3 months I noticed the white powder was back in my drinks. I cant believe how much of this powder I must have ingested. I called KitchenAid. Sorry you are out of warranty. I suggested they come out and get a sample of this white powder and identify it as harmless or toxic, if not for me then other who may have not noticed it. Sorry your out of warranty. Can I send you a sample of this powder and you can tell me what it is and if it is normal to be in my drinks. No. CAUTION!! LOOK in the bottom of your glass after the ice has melted. Dont let your children drink this substance. Write me if you have had similar experience.

I purchased 5 KitchenAid appliances 45 days ago during their big 25% off promotion. That was mistake one. I get a call yesterday 4 days before delivery telling me that my fridge is backordered until April. This is the biggest load of lies since Donald Trump on Twitter. Investigating deeper and talking with my sales agent at home depot it sounds like any counterdepth fridge with external ice water have been pulled and no longer is available for purchase. They have even pulled all these models from the KitchenAid website. Ridiculous. Calling customer service, the company line is that there is no recall and it is available for order. So I ask if its available why is it no longer on the website. Needless to say I need to cancel my entire KitchenAid purchase. Do not make the mistake of buying KitchenAid.

I remodeled my kitchen in 2004 with all new beautiful stainless KitchenAid appliances including a built-in $5000 fridge. The first thing that broke was the handle on my microwave right after the warranty ended - it couldnt be fixed without replacing the whole door, so I kept super gluing it till it finally blew in 2010 and couldnt be fixed. I replaced it with another KitchenAid microwave which was supposed to be comparable but it wasnt. It was my fault for not researching better, but it was Thanksgiving and I needed a new one immediately. The next appliance to break was my stove (also within just a few months of warranty ending) - just one burner, but wow! Was it pricey, a $300 part + the labor cost - so far so good. The next appliance to break was my dishwasher about 9 months ago - it needed a new inner door panel - part was no longer made. I finally found one in California, but between the part, shipping, and installation - over $400 - it doesnt make $ sense. Now, my gorgeous built-in fridge is broken. First, I replaced the thermostat. It worked fine for 1 day. Now, they say it must be a computer board - which the part is no longer available. It can be rebuilt, but with no guarantees it will work - so $300 for the rebuild, $150 to reinstall. Its about 5-8 weeks estimate to get the part back - so there is no fridge during that time. It may be worth it as the replacement cost for same fridge today is $8,000.Ive got to say that the service repair people have been awful (A&E). Theyre either late, or dont show up at all, and, so far, the majority of repairs Ive needed couldnt even be done. KitchenAid customer service is very frustrating. They love to tell you how sorry they are you are having these problems and are happy to set you up to purchase new appliances. I have 2 other refrigerators in my garage (thank God). One is a KitchenAid about 20 years old; the other is a 25+ year-old Maytag I think - neither of these have ever even needed a repair. Whats up with newer appliances? Do they have a chip in them designed to break right after the warranty is up? Ive started reading complaints not only for KitchenAid, but GE and others as well. It seems the consumer is just screwed as there are tons of complaints on all these manufacturers.Its painfully obvious that Im going to just have to replace all of these appliances very prematurely because of poor quality, design and workmanship, lack of replacement parts or rebuilding computer boards that have no warranties or guarantees. Im researching to see if there are any alternatives, any appliance manufacturer that can give me any sense of getting my monies worth. So far, it doesnt look good ... but for sure I will not buy KitchenAid products nor recommend them. I will, however, be happy to share with my friends/family/whoever what a bad experience I have had with their products, the lack of quality, the high cost, and the poor service after the fact. Sign me distressed, tired, ripped off. I almost forgot - my KitchenAid toaster also broke right after the warranty was out!

2 months past a 2 year warranty and my back burner knob is stuck in locked position. When contacting customer service they had the audacity to tell me that there has been no reports of this type of thing ever happening, and if its not a burner problem the service repair and parts to fix the problem that shouldnt be happening in the first place is at my expense. Only the burner and control panel is covered for 5 years. The odd part about this is, this burner is barely ever used and has the least amount of wear and tear. This is clearly a manufacturing flaw and I made sure that the customer service representative knew that many people are having the same problem and is reporting it online and I fail to believe their claim that this has not been reported to them ever!!! Just because they refuse to document it doesnt change the fact that it is a known issue. I have not had the unfortunate experience of the glass breaking as others reported as of yet. But now that I know about it, I feel sick to my stomach. This was supposed to be my dream stove and really thought I was getting that stove with a KitchenAid product. As far as customer service, they sucked and lied to me about this issue and refused to acknowledge that the problem even exists. I think I will turn to Canada companies for my next dream stove who still care about product quality in the future. Not looking forward to all the upcoming difficulties as my stove succumbs to all the reported poor manufacturing design flaws. I feel sad and duped into buying a Whirlpool product that I hated from past ownership due to poor quality control and design flaws. Then finding out, Whirlpool is using the KitchenAid reputation of the past to sell inferior products that they know full well, will never live up to the superior products of KitchenAid.

Ice dispenser never sealed properly. Ice bin would freeze solid and local repair wasnt satisfactory. Finally, after the electric panel on the freezer door shorted out, we were told we needed an entire new door for over $1700. These doors are apparently made when ordered, so it took over 8 weeks to get the first door. It arrived crushed and unusable. Then the morons at KitchenAid made a second door, which also arrived damaged and unusable. Now we are waiting for third door to be delivered. DO NOT BUY ANY KITCHENAID MAJOR APPLIANCE! We had GE refrigerators for decades and never had a problem. KitchenAid goes out of its way to make crap and offend customers!

The valve that allows water to shut off in the dishwasher freezes open causing the water to flow out of the front of door and flood your floor. The first time I was standing there and thought the door may not have closed. About 4 months later I was not there and it flood the kitchen, into the hall and living room. Called Sears. They sent a repair guy. He saw the water did not turn off even when you opened the door of the dishwasher, he said these valves have a problem and sometimes it is intermittent. Sears tested the valve and of course it worked, so they said the water damage was not from that. So lesson learned take a video. So where else did the water come from? Spent $800 for a turn off valve for dishwasher under sink and plumber said no leaks. Need this valve because I do not trust this dishwasher, will be looking at Bosch.

My Husband and I bought this stove 2 years ago for our rental unit, we never had any complaints from our tenants. But in January we moved in to the property and since then my mind has not been at peace. I have for little girls and we have had episodes were they pass by the stove and happen to bump into the stove and it will turn on the gas. I myself have leaned over the stove to get something and it will turn on, the sad part is we wont notice until we smell the gas. I tried buying some knob covers online but they did not fit due to an extra ring on each knob. So I called KitchenAid and explained the situation. I was expecting a solution, instead they sent some service guys who were very honest and said they couldnt do anything about it and that the company probably had no solution for this either. They recommended searching online for a piece that could cover all the knobs! Really? So if my house happens to blow up in the middle of the night its okay, or if my 3 year old turns on the stove and gets burnt then what? They need to recall these stoves or fix the knobs to be safer and harder to turn on.

I had an upscale kitchen remodel done and spent probably $75,000 on appliances. I purchased two KitchenAid fridges and microwaves and an under counter ice maker. To date the microwave has almost no power. I have a $35 microwave from Walmart that heats food three times as fast as my KitchenAid. I had service out in the first month because the microwave sounded like a jet engine. They replaced a fan in there and then I had it out again because it just wasn’t powerful enough and they said there was nothing they could do. The cost of the microwave was $2500. One of the fridges randomly will just make this worrying waze. Who knows why. I don’t even want to call service man for that. And the ice maker has given us problems from the first six months. And now the ice maker has died. I would periodically have to unplug it and leave it for a day and plug it in and it would work but now nothing. I think that thing cost $2700. We did not buy these appliances at Lowe’s but at an upscale appliance store where they guaranteed me that it is a better quality than if you purchased a KitchenAid on the floor of a big box store. I would never purchase a KitchenAid appliances again. I also have Wolf Appliance as a double wall oven and a large commercial stove. The double oven timer you can’t hear it and less you have your ear up against it. I had a service man out and he said there’s nothing you can do about that. The commercial stove one of the front electrical ignition switches doesn’t work that up and cost 50,000. It is insanity that these companies are in business. So poor quality and they don’t seem to care. I don’t even know if it’s worth it to have a service man come out and check my ice maker.

When we moved into our new house (new build) this was our refrigerator. It looked wonderful, but thats about all I can say positive about it or Whirlpool. Constant icing issues with no resolution from Whirlpool. This is a known issue as Ive come to find, but all Whirlpool does is provide a repair to melt the ice. No replacement, this is the third or fourth time this has happened. My recommendation is to NEVER buy this model, and if possible, never buy from Whirlpool.

I purchased new KA 5 burner gas range, French Door Refrigerator and Dishwasher in 2013. All stainless steel appliances. Did this purchased as I owned Whirlpool or Kitchen Aid appliances all my life. (Yes, Im over 60). The new appliances are just scrap. It took 4 refrigerators to get one that either wasnt damaged or the compressor was not froze up upon delivery. 4th one, door didnt close right upon delivery. We will take it back and get you a different one. NO! Im not waiting another 10 days for a new one. Youll fix this one. 5 days later they arrived with part. Good thing its under warranty guy says. They dont make a hinge. You replace the entire door for $500. Im thinking exactly what did I purchase here.Then I went to self-clean the oven. It had 2 spots where some cheese dripped off a pizza. Clean it off with damp cloth. Wiped it down with dry towel. Started clean cycle. When it was completed, the oven finish was either pitted or gone. I called KA. Response was, if you put foil on oven floor, that will happen. First off, I dont use foil on oven floor. Second, if I did, I wouldnt need to self clean the oven! DUH! They told me to call a servicer in the area. He says yep, some of them do that, the new floor panel is $67+. (I dont remember how many cents). So I called KA again.So I need to pay for this? Yes sir. But its only 2 months old. Its not covered sir. Listen, Im over 60 yrs old. I have owned Whirlpool/ KA forever. Never saw an oven do this. If it is that unreliable of a coating, just what chemical is it putting into our food? What happened to good quality porcelain? I dont know sir. I wrote Whirlpool an email. Explained this whole thing to them. Never did get a reply.I guess when a corporation does sales of $20 billion a year, you dont care about your customers or the product you turn out. At this point they are selling scrap on a reputation they used to have. Problem is, selling scrap products on a great reputation, catches up. With all the companies produced under the Whirlpool name, you need to research, and go to another separate, independent company from Whirlpool. I will never buy KA again, or Whirlpool. Their customer service just is bad. Nothing like it used to be.

When cleaning up a small spill in my KitchenAid side by side I removed the glass shelf over the vegetable crisper and placed in my sink. Picking up a paper towel I wet it with tap water and started to wipe off the spill when the glass exploded in little small shards that shot across my kitchen. My dogs were sitting beneath the sink and got glass in their coat, my shirt had glass on it. I was stunned. It took an hour and a half to completely clean up all of the glass. Very very dangerous. I did not use any warm water.

We bought a KitchenAid gas range in 2010. When I used the self cleaning mode my display went black and my oven was locked. We called manufacture while it was still under their warranty. They sent a repairman out and he replaced the circuit board. Now 2015 we have a reoccurring problem. Used self cleaning again. Oven locked. We bought an extended service plus warranty on Jan 9th 2015. Today on Jan 27th we are told that they will gladly refund us our money on the service plan even though it was stated in their warranty if its an electrical issue or mechanical they will replace it if it cant be fixed. Well they have stated its gonna cost more in parts for a 5 yr old stove. Well if they would of fixed the problem back in 2010 would I still be having this problem today in 2015. Seems to me there is a issue in the manufacturing of this range.

Do not, I repeat, do not but a KitchenAid dishwasher... unless you expect to pay thousands of dollars to own it. I have model # KUD5301xbtr bought in 2011. Within 4 months, I had 4 service calls to replace a fuse. At that time, KitchenAid told me I was trying to get a new dishwasher. Gee, told them I had a new dishwasher - just wanted it to work. Finally it was fixed. I use the term fixed loosely. It quit again in early 2013, they would only offer me a new maintenance contract. But the company that does the maintenance contract were total jerks. Let me explain, what I called them about they recorded in their records to make it sound like one thing to their advantage.The long and short of this - the poor dishwasher will be taking space up in a local landfill. I have had my fill. I bought the dishwasher for $700+, and then add all the service agreements; it has become a $1,000 dishwasher that does not work. And KitchenAid will not admit there is a problem. DONT BUY A KITCHENAID!!!

I bought a KitchenAid dishwasher and the mother board and power strip went out twice. And now, the wheels on the top tray went and broke, and it’s going to cost me $76.00 to fix this piece of junk. They should fix it for free, all the trouble its caused me.

I purchased a KitchenAid refrigerator from KAM Appliances in July of 2012 and received delivery in September as they were on back order. From the beginning, we had difficulty regulating the temperature of the refrigerator. It is model KFFS20EYMS. When I called KAM the first time the technician they sent told me I did not open the refrigerator often enough to let in hot air - in the meantime, I am throwing out enough fresh produce since it seemed that the vegetable crisper was the most troublesome spot. I was also told it had to do with the ice maker being below that although the meat drawer is between them - plus I would assume some type of insulated barrier. The second time I had someone come they replaced a part and told me those thermometers you can purchase to check the temp are no good. The sales department at KAM told me the only thing the could do was sell me a new refrigerator - and this one not even 6 months old. I would never go back to KAM for another appliance and I purchased two other appliances the day I order the refrigerator - thank goodness they were not KitchenAid appliances. When the one year manufacturers warranty ran out, my husband spent a very well invested $49 for an extended warranty. Those men have been here 4 times and I still have frozen produce and now things are freezing in the meat compartment. KitchenAid should stick to stand mixers. If I were a woman of means, I would take this refrigerator and throw it away and buy a Kenmore!! If I could rate it less than one star, I would.

We built a new home three years ago and installed all KitchenAid appliances. The refrigerator has been a lemon. KitchenAid has not been helpful in dealing with repairs. We have repaired the ice maker four times and finally it was replaced. Most recently the refrigeration system has developed a leak and is not cooling. We were informed that the retail cost of the repair is $3000. If we had not built in the refrigerator and purchased cabinet fronts for the doors we would have replaced this appliance.

I bought this model (Kitchen Aid Oven KERS 205TSSO) a couple years ago. When they delivered it, draw on bottom was all dented in & scratched. They left it and said to call customer service. We called Lowes a few times. They told me to call Kitchen Aid. I called them half a dozen times. Few of them couldnt speak English. Kept telling her the problem. Big Joke. I checked to make sure they received my warranty. No answer. Now my stove wont come on and the oven wont come on. When I put the knobs on, no red light. We pulled it out and made sure it was clean. Knobs fell on and cant get on. Now we are stuck. Glad I didnt the cheap one as this one is a piece of junk. Dont know what to do. I figured the mixer is awesome. Not the appliances. My husband is disabled now and I am stuck with nothing to cook on. So disgusted. I will never buy another Kitchen Aid appliance again. They do nothing to help. I will make sure I tell everyone too. I am sorry I didnt hear about it before I bought this piece of junk.

Tonight at 5:45 pm the inside glass of my KitchenAid Superba built-in electric convection single oven exploded with such force that the glass shot across my entire kitchen and into my dining room. I had the oven on and was baking fish at the time. Luckily, my baby had just moved from her usual place on the mat in the kitchen or else she would have been utterly disfigured and seriously injured by the explosion of glass. I immediately phoned KitchenAid and they said they could send a technician on Thursday, January 5, 2012. The technician has just phoned to say he would just replace the glass and that this happens 100s of time a week and there is no guarantee that it wont happen again. When I asked for some certainty that the oven would be safe, he said he wasnt the designer and it wasnt his role to tell me that the oven would be safe in the future, then he said he refused to do business with me and put down the phone. I am appalled. We escaped lithely this time, but there is no way I am prepared to let it happen again. I think everyone should know how unsafe these ovens are. KitchenAid needs to withdraw these ovens from sale and, for me, they need to return my money so I can go in search of a different oven. I will once again be phoning KitchenAid to find out what they will do about the situation. I phoned Trail Appliance Edmonton South but they said their technician will phone tomorrow. They, however, did not seem to realize how serious the situation is. Does a child or someone has to be seriously hurt before something happens to have this oven removed from sales?

Our KitchenAid oven starts by itself and we can not turn it off. We consider this a safety issue, and we can not use this oven anymore. We now believe that our oven will start by itself during our sleep and burn our house and our family.

I purchased the KitchenAid refrigerator KFIS29PBMS00 2 years ago. My refrigerator has not been keeping things frozen since before Thanksgiving of 2015... It’s now the end of January 2016. It is also leaking water from the water dispenser. I think it is a shame you spend a good amount of money on a new appliance and within 2 years you have 4 problems with it. It has iced up. There was a problem with the door. The ice maker / water dispenser problem... but this freezer problem is the worst. (Thank goodness I have an old refrigerator, you know one that was produced when quality with appliances was great!)But what has become the even worst problem is the warranty company, Consumer Priority Service. You call in your problem. They call someone in your area... they come out to check the problem... leave, order parts and then come back. The first time I called to get someone out they told me they could get someone out in 3 weeks... 3 weeks!!! Come on... 3 weeks!So I bypassed the warranty company the 1st time the freezer had a problem. When they came out they noticed the water leak and said to call the warranty company on it. I did. It was 12/2/2015... They came out 1/21/2016 with the WRONG part. Now Im waiting again. In the meantime, the freezer is broken again. The warranty company notified a repair company... I hadnt heard a response from them so I called them. They said they could not fix my problem and they contacted the warranty company again. Needless to say, this is very frustrating. My beautiful, KitchenAid refrigerator has been no working since before Thanksgiving of last year! I will never buy another KitchenAid product again or warranty service from Consumer Priority Service.

Purchased 42 built in refrigerator 18 months ago and the frame cracked so it was replaced in May 2016. 5 months later the motherboard and other parts went. Repair company that KA sent said it was like an engine going out on a new car and recommended it be replaced instead of repaired. Customer service said they wont replace. Email to CEO went unanswered. KA doesnt care about its customers and they dont build a quality product. If I could do it again I wouldnt buy KA again.

Short story - Within 3 years the main control has gone bad, it no longer keeps temperature, and KitchenAid cannot provide me the parts to fix it even though its in warranty!!! Stay away from this product and stay away from KitchenAid / Whirlpool all together. Long story - Its completely worthless WITHIN 3 YEARS for a $4k product! I called KitchenAid and scheduled service to come out within 1 week (ok so far). Their service provider came out and said I need a new main control. They would order it and call when received. Two weeks go by, no call from them so I call. They inform me they are not able to tell me when the part will come in. Its up to their distributor and they have no way of knowing. Over 3000 customers are waiting on back-ordered parts. I wait another week and still no availability update. Meanwhile, I look online and see the part is available to ship the next day thru KitchenAids part website repair clinic. I decide to call KitchenAid directly again and a service rep tells me he sees the part is available, apologizes for the now four-week wait and says theyll send it directly to me via 2nd day. Of course, its now the next week (5 weeks without a fridge at this point) and the part still hasnt arrived. I called KitchenAid to ask what is going on. They said now the part is back-ordered until the end of the year at the earliest! Best case scenario that means I will be without a working fridge for 12 weeks!!! For a part that is supposed to be covered by warranty. DO NOT BUY KITCHENAID OR WHIRLPOOL.

I am very disappointed with Kitchenaid. Our dishwasher was purchased and installed 18 months ago. Our use of the dishwasher was very light, maybe using it 2-3 times per week. We were also very careful to remove excess food from the dishes before putting into the machine. After 18 months, the dishes were not getting clean. A repairman came to assess and found that the motor/pump needed replacement. The cost of the visit was 98.79. To repair the machine would be an additional 364.00 plus taxes. It is ridiculous that Kitchenaid is producing such poor quality appliances which are essentially disposable landfill objects and will not take responsibility. Their warranties (very limited) are only good for 1 year from purchase.

All 4 of my KitchenAid appliances (Superba dishwasher, range, slide-out hood, and fridge) are not working properly or not working, period. Its going to cost me over $1000 to fix them. I called customer service, spoke to the supervisor, but was told theres no extended warranty. So, I am solely responsible for the repairs. Its no surprise. Had I had problems with one appliance, Id probably be ok. But all 4? We thought we were purchasing quality appliances that would be dependable and lasting! All 4 are 11 years old, and in year 5, we had our first problem. Now, theyre all worthless! If the control panel for 3 of them is bad, that has to be inferior design. I will not purchase another KitchenAid appliance, and I will discourage others from doing the same.

KitchenAid freestanding induction range model KIRS608bss, purchased new, 4/12/13 3 months later the oven stopped working. I bake a lot so I knew when my baked products were taking 20 minutes longer than normal. I called for service and the first 2 times the tech literally said that all oven temperatures vary, this is to be expected! By the 3 call my oven started blinking message across the stovetop panel. They finally replace the computer system and told me I no longer had a warranty. At this point my range was 4 months old.. This same model although the oven is working the cleaning part is not. I have tried multiple time but the water does not get hot enough or steam long enough to clean the oven. To make matters worse, the front glass panel has so many grease stains in between the two glass panels that Im embarrassed to have people in my kitchen as it appears I have never cleaned the glass.. I was told the only way it can be cleaned is to remove the screws and bolts inside, clean the inside of the panels then replace. The technician also said its a waste of time as those streaks will come back the first time you use your oven and each time you remove the screws the tightness of the door panel loosens and heat will escape..

I purchased this dishwasher after reading reviews of lower priced units that were rated as cleaning as good as a KitchenAid. I have owned at least a half dozen dishwashers in the last 35 years and this is the ABSOLUTE WORST I have ever used. It is quiet, it is good looking, but it can spread dirt where none existed before. I have tried everything and to get clean dishes it must be set to MAX and HALF loaded to get your half dirty dishes clean, AND thats only if you remember not to put anything at the corners of the trays and they will come out clean and WET! The vent is so small on these units it is nearly impossible for the vapour to escape. This unit original price was $1,999 and it doesnt work 1/2 as good as a $350 Kenmore. Dont waste your money on this model KDTE704DSS0.

My counter depth side by side fridge model KSC24cEYY02 was purchased 12/12. At the one year point I began having problems with the ice dispenser motor. It has now been replaced 5 times. The extended warranty company has been a horror. The contract says that if the part is replaced more than 3 times, the unit is considered a lemon. Then they tell me that the Lemon Law is not valid in NY. They also say that no matter how many times a part is replaced during a 120-day period it is considered one replacement. What??? I have been without an ice maker for months. It usually works for a week or so after each repair. I have spent hours and hours on the phone and have to save out 2 Saturdays a month for the repair guy. It is a nightmare. I want a buyout so that I can purchase a functioning refrigerator.

I was a builder in Atlanta for 30 years and used KitchenAid in my homes many times. I installed a high-end side by side just under 2 years ago in my personal home and it suddenly started forming ice. When the technician came he took apart the panel with the cooling element and found the sealer wire which was installed crimped had destroyed the thermistor which regulates the fridge. When I called KitchenAid their answer was over time, which could be anywhere from a week to years the parts or the way it was put together could break down. Really? I never would have used KitchenAid if I knew they weren’t responsible for the correct installation of original parts. It cost $325 to fix.

I purchased a Kitchenaid dishwasher model KUDC031V on 2-15-10 for the price of $535.43. After owning this appliance for over a year and after much frustration, I feel compelled to voice my disappointment with this product. I personally have owned my last 3 Kitchenaid dishwashers and have always felt extremely happy with the product, however this is the worst appliance I have ever owned. I do not expectations from you. Just wanted to let you know how displeased I have been. This product does not clean dishes in the upper rack as well as on the bottom, it also is the noisiest I have ever heard. I will be replacing it with a Bosch, never again to deal with Kitchenaid.

I purchased a KitchenAid dishwasher in 2007 and have repaired this machine on an average, twice a year, and I’m disgusted with KitchenAid (not worthy of capitals). This is a $1,000.00 latch-less machine. I replaced the latch, strikes, and door cords, several times for all. Junk is the best description for this product. KitchenAid has a problem. They have never revised any of the replacement parts. I hope this helps some people look at other brands, I know I will!

We purchased all new kitchen appliances last September, 2017. Bought KitchenAid mainly because my dishwasher just died after 27 years, so we were pleased with its quality. We bought the items in black stainless. The electric stove top is the hardest top I have ever cleaned, I am a little ocd and hate smear marks on my stove top, and also it seems that the only thing to use to get burnt on spots or food off, is an SOS pad, referred to me by the owner of the appliance store. Also the so called Aqua lift for cleaning the oven, even after doing it twice in a row, is a joke! Still had to go in and clean up the grease and burnt on stuff, and then soak up all the water!! Also when turning on the oven, it seems to take forever to heat up to your desired temperature. Very disappointed, and will never buy KitchenAid again!!!

We purchased a NEW KitchenAid refrigerator 24 months ago. We were advised by family to always buy extended warranty on refrigerator regardless of brand because “they aren’t well made anymore.” We purchased warranty and accepted poor standard for expensive appliance. Within 1 yr the ice maker stopped working. Within 2 years the refrigerator side stopped holding adequate temperature. The warranty covered both repairs. What was more disappointing is the “styrofoam” part that was removed from the refrigerator. The service repair technician left the old part as evidence that they removed and installed true manufactured parts (from Whirlpool). I took pictures and will upload if that feature is available in this review. How much money did KitchenAid save by installing a large styrofoam part in their expensive product. It’s too bad consumers don’t have better options and shouldn’t expect more.

The KitchenAid Oven in the remodeled house that I purchased in 2007 has been cleaned twice. I still get the same result, the oven will no longer heat up to use.

Kitchenaid Microwave/and convection double oven MODEL KEHC309JSS - I have been very happy with this appliance until after years of use I have to replace the 12V 5W light bulb in the ceiling of the microwave oven component. Because it is not accessible from the inside (as the two in over are), it is necessary to pull the entire unit out and disassemble the top third of the sheet metal cabinet. I finally, after researching for a few days and spending 4 hours taking things apart, got to the light bulb only to find that it is not available locally. I have found it online for almost $7 and an equal amount of shipping. There is no reference in the documents from KitchenAid as to how to change a light bulb. It sounds like a joke, doesnt it? Believe me, I am not laughing. Perhaps the engineer who designed this mess should have to change a light bulb before the appliance goes on the market. If I had called a service man to do this, it would have cost near $100 to get this done! If there is a simple way to do this job, I would sure like to know about it for the next time. Believe me, I questioned all the way through the project if I was overlooking something.

I have a model KEBC107KSS04 Superba Self-Cleaning Electric Wall Oven/Convection. Self cleaning causes the oven to malfunction or breakdown. We cleaned the oven once and had to pay for a costly repair. Oven would not go up to desired temperature. Oven temperature stuck on Low . We cleaned the oven a second time and the same malfunction occurred. I’m not willing to pay for a second costly repair. KitchenAid, I am sure is aware of the problem. Just reading the complaints made me aware, I am not alone.

I purchased a KitchenAid KDRP463LSS in August 2007 and have had nothing but problems. While it was under warranty, the fan/blower started making noise and had to be replaced. Now, some 4 years after I initially purchased the unit, I attempted to do a self clean, only to have it stop in the middle of the cycle. The control panel is dead and the oven door will not open. I see many of the same complaints on the internet with KitchenAid ranges. I will never purchase another KitchenAid appliance again and I would be very interested in participating in a class action lawsuit against KitchenAid.

My dishwasher is 1 1/2 yrs old and had electronic problems, wheel broken in both trays and now it leaks from the door KITCHENAID MOD KUDS301XBL1 and I would not recommend you buying this make. 13 months after I purchase problems are on going. Be aware and compare. I previously own a kenmore from Sears and had it for 13 yrs and never had problems. Never... for your information on your next purchase.

As part of a complete KitchenAid appliance package purchase three years ago, we purchased a KitchenAid Fridge Model KRFF707ESS01. Rather than take the specced Frigidaire appliance group that was included with our new home purchase, we elected to spend the extra money believing KitchenAid was a superior product. During the past year, we have encountered some of the inner cabinet led lights not functioning and others flickering on and off. We have determined that it isn’t a simple fix such as a door switch, but rather defective led lights and or an led emitter control board. It appears this is a common problem, however KitchenAid is not acknowledging it as a manufacturer defect.I have read a number of online posts reporting the same issues. The reviewers report having replaced faulty led lights, only to have the same problem reoccur. In one case the reviewer stated they were advised that nothing could be done to remedy the problem. I strongly advise you to not buy a KitchenAid fridge with this led lighting design. Repairs are either extremely costly or impractical as the problem will only reoccur. A highly respected technician in our area has confirmed that this is a common problem with KitchenAid fridges. This is a manufacturer defect and needs to be dealt with accordingly.

Three months ago, our 15-year old fridge died. We headed to Lowes and selected a KitchenAid side-by-side/freezer drawer below (model KFIL27CXMS5). It looked very nice in the store and we selected it because we thought the brand had a good reputation. Three months later, rust spots appeared on the stainless steel doors. I called KitchenAid, only to be told they saw this as a cosmetic issue which was not covered. They did say they could send a repairman to look at it, but I would have to pay for the service call. I protested and spoke to the service manager. No help! I returned to the Lowes store and the appliance manager had Lowes file a formal complaint with KitchenAid. He said Lowes would stand behind me. Well see. For now, my advice is never buy a KitchenAid appliance.

In our conversion to stainless steel we decided on KitchenAid. We got a bundle deal and purchase three appliances from Lowes and, though I normally never do, I purchased the extended warranty. The microwave (MODEL # KCMS1655BSS) quit working within the first year, still under factory warranty. They brought a new one and out of the box, it did not work! They brought another one and it is still working. Shortly after the first year the oven (MODEL # KEBS179BSS00) was not able to consistently get over 400 degrees. After about 6 service calls and replacing two circuit boards and a temp sensor, it appears to be fixed. The problem is, anytime a part is needed to be replaced, it takes at least 2 service calls. The first one to troubleshoot the problem and say, you need a new (part), and then they order it and the second one to install the part. Jump forward a couple months and the refrigerator (MODEL # KFIS29PBMS00) stops making ice. This problem actually started while we were still dealing with the oven problems! I called in the fridge and before the tech even came out, I realized that it was a cooling problem as my ice cream turned to soup. I called Lowes extended warranty and let them know the problem was not the ice maker but a cooling problem. The tech still came out to troubleshoot the ice maker. I pointed out the problem was cooling, showing him the item in the freezer that were thawing. What does he do, order a new ice maker. After probably a dozen service calls and several replaced parts, I told them I wanted my money back. Reading the extended warranty from Lowes, it says that if the appliance is repaired three times for the same problem that they will buy it back from you. They cut me a check for my purchase price and I went to Home Depot and bought a new Fridge, GE this time. I was very unhappy with KitchenAid and very unhappy with Lowes service techs. I was an electronics tech in the Air Force and I was doing better at troubleshooting this problem than these people were. They were so clueless. Warning, KitchenAid and Whirlpool are the same thing! I will say that the extended warranty served it purpose and we did not have to spend a dime on any of these service calls, that is good. But for the three appliances there were probably 23 service calls in less than 2 years! Those are all days that I have to be home between 8 and 1 or 1 and 5. I always pick the earlier time slot. The vast majority of the time I would get a call around 12:50 letting me know they were on the way. They usually showed up well after 1:00, closer to 2:00, not leaving until 3 or later. My day is shot at that point. Thats 23 days of my life I sat in my house waiting for a service technician in just 2 years.

The front control panel of stove/oven does not work well. I started the oven and then could not turn it off. It was very scary. The machine finally had to be pulled out from the slot and manually unplugged. The panel off button does not work, and the other functions work sporadically. Mary kept insisting that these issues do not exist with KitchenAid appliances, when there are so many complaints and similar scary experiences from other owners.

We bought a KitchenAid dishwasher in 2019, and while it is very quiet (nice!), plastic parts on the interior assembly have started to disintegrate to the point that they are breaking off. And we dont run it often as a household of two. Why is it that manufacturers cheap out on parts so much these days? Maybe plastic isnt meant to be washed and baked at high temperatures. Can we please go back to the old school appliances that last for 30 years?

We purchased model KDTE104DSSO November 29, 2014. It was professionally installed and cleaned everything beautifully until this summer. We called Whirlpool and were directed to their service provider under the warranty plan. The technician has been here 4 weeks in a row and still the dishwasher does not work. Our concern is it will be out of warranty in 2 months. I spoke with a customer service rep who had the audacity to offer me an extended warranty! I intend to file a complaint with our county consumer affairs office.

Our $9,000 KitchenAid built-in fridge is 10 years old and required $1,500 in repairs for a faulty control board. The original control board is discontinued (my guess is because they found that it was faulty) and it will now cost even more for the repairman to rebuild the current board. I am not sure why this appliance costs so much when there is no noticeable difference between this fridge and our last homes fridge (except for the fact that it is built in) and clearly you are not paying for quality. For this price I expect better quality control and longer lasting products. When we replace this fridge I will definitely buy another brand. Apparently the fridge has had lots of previous maintenance as well. The company told us that they have been out to our house with the previous owners multiple times. Its shocking to me that a $8,0000-$9,000 appliance could require so much maintenance in the first ten years of its life. Dont waste your money - go with a company that is known for high quality, not just high prices.

We remodeled our kitchen in February-March 2011. All new, top of the line KitchenAid Appliances $10K worth. After about 4.5 months, the dishwasher started failing, it wont complete a cycle. Five warranty service visits later, still not working. I have replaced all the electronics at least once. Im now in the process of replacing the control panel for the second time, all under warranty. The cost of all the replacement parts and service could have paid for 3 dishwashers at the price we paid of $1200.00. So at what point does this scenario become cost effective for both the customer and manufacturer? When do I get a dishwasher that works? Our previous dishwasher was a KitchenAid and it worked fine. The factory warranty process is a joke. Ill never buy KitchenAid again.

Almost four years ago, we bought KitchenAid appliances. From all of them, stove is not good. Stove looks very beautiful, but after two years, one burner was gone and we had to spent $150 and now the other burner is gone. So according to the price, the quality of the stove is not good at all. Now again I called mechanic and he is asking $150 to repair my stove. Overall I would like to say that my other appliances are good, but stove is not.

I purchased three appliances from KitchenAid - a dishwasher, gas range and a microwave. The microwave died and I had to buy another brand. The dishwasher had to have the panel replaced within a few months of use (fortunately under warranty then). The gas range KAID KSGA906PSS00 has had nothing but problems. The “Gas probe on” message problem is perennial even though I never use it. I have to reset the fuse switch off and mimic the probe as if I was cooking.The control panel died last year and I had to pay $303.45 to get it changed. Now a few months later, the oven does not shut off; I get the Cooking complete message which refuses to go away and I have to reset the fuse switch. Perennial problems - paid a hefty amount on this set of KitchenAid junk. Wish I had chosen another brand.

My wife was having issues getting the upper rack on the Kitchenaid Model KDFE304SS0 dishwasher back into place. Problem was traced to the right hand upper rack trucks bearing retainer failing, releasing multiple bits of plastic and several small stainless bearings into the interior of the dishwasher. Closer inspection indicates that the manufacturer chose to use a nylon (PA6?) carrier which is degraded by moisture and heat eventually causing the carrier to break down. Why they chose that material when so much of the other components are POM which would have held up is beyond me. This will be a problem for others for sure if they use the heated dry. An additional worry is that not all bearings could not be recovered so there may be additional issues due to small metal bits traveling through the rest of the system. The unit was purchased from Sears July 17, 2015 so entirely too soon for such a failure. Clearly a poor choice in materials.

We have now had 3 different refrigerators from Jenn-Air and KitchenAid in the last year because they keep breaking down. The Jenn-Air refrigerators compressor completely died and they had to give us a new fridge. We picked a KitchenAid and 2 months later it stopped making ice and we found out theres a wiring problem. They are giving us a new one again. I am so frustrated with this situation.

Purchased the Refrigerator from HD. Within a year the Defrost cycle stop working had to call the Repair co. That was recommended by Kitchen Aid under warranty. Even with warrant still paid 150. The 8 months later same problem But now the Control board went out. Thought it was covered under the warranty but it was not. Now have to pay another $700. Be wary if you are considering buying (Model: KRMF706EBS). Already spent nearly $1000.00 in repairs and the refrigerator is only 3 yr old! Not to mention the loss of food since it took one week to get the board.

We have a new dishwasher when we bought a new house, all appliance are KitchenAid... Dishwasher broke after 6 months, the technician fix it, broke again after 13 months/one year guarantee. It is a real piece of crap and now we have an odor of electric burning in the house. They said on the appliance built in America, oh my God. Dont spend money on KitchenAid. A lot of publicity but the quality is not there. I cant believe how all furniture are very bad quality. Washing machine, dryer, fridge, dishwashers. Better to go with LG, way better or Bosch... If you want something they will work at least 6-10 years.

Bought a KitchenAid dishwasher (Mod KUDS35FXWH8 Ser F24801339) and clips holding the top rack on its rails broke within months of purchase, causing top rack to partially or fully collapse very often. Been living with this for the past several years. Too much spent and too much hassle to replace, as Id have to break tile to replace the unit. Very disappointed. Done with KitchenAid, as if a fairly premium model uses cheap plastic that cant support a top dish rack with normal use, then I have to question the quality of the entire unit. My thinking is that if they do not have the right people, process and engineering sense to add .05 to the cost of key parts in a dishwasher that would allow it to endure at least an average life without breaking, then why should I trust that they would have skills and sense to make the rest of the unit last an average life. KitchenAid made an extra .05-.10 cents on my purchase and lost potentially hundreds or thousands of future customers as a result. Word of mouth, bad online reviews, Consumer Affairs notice... will lead to this. KitchenAid: time for a change.

Kitchenaid Dishwasher KUDC10IXWH8 purchased 06/14/13, have had problems right along, had pump problems, finally changed pump on 05/11/2015. Now, I smelled burning wires, could not find source. Opened dishwasher to empty and saw that the dirty water had not emptied out. Had someone check the plug and saw that it had burned and melted. Think it melted into the wall plug also. Will contact Kitchenaid today.

The oven shuts off in the middle of cooking, then will turn itself back on, anywhere from 30-60 minutes later. My husband and I moved into our just built, brand new home with brand new appliances, in November 2006. We have a Kitchen Aid Gas Range Architect II series (model KGRS807SBL00). The first Christmas meal, in December 2006 was just shy of a disaster. The fan in the oven kept making a horrible sound, and then the oven shut off in the middle of convection cooking the prime rib roast. Luckily, the neighbors let us use their stove to finish the roast. Our entire family and guests didnt eat, until almost 9PM that night. The oven, of course, turned itself back on within an hour or so. A service call the next day showed nothing was wrong with the oven, and the issue couldnt be replicated. Next year, no noise from the fan, but during the Thanksgiving dinner, the oven shut off again unexpectedly, in the middle of a regular baking cycle, and of course, with no warning, turned itself back on 30 minutes later. This year, same thing happened, and again, a $30-$40 service call to a licensed Kitchen Aid technician shows nothing. The diagnosis cant be made, because the issue cant be replicated. The oven is barely 5 years old, and of course, is outside of the warranties, and frankly doesnt get much use. Its just me and my husband cooking. Were often not even home, and Ive used the self-cleaning cycle twice in the 5 years weve had it. This oven doesnt take a beating in terms of use, and certainly seems to be a faulty product. The only similarity to the occurrences when the oven shuts off appears to be that several burners are going while the oven has been on for a while. Its like the system overloads, which sounds like a computer or electrical sensor issue. Ive spoken with several customer service agents, and and ultimately, my calls to Kitchen Aid are a waste of time. They continue to recommend more service calls, which cost money every time, with no resolution and a stove Im stuck with, which wont work consistently. I will never buy another Kitchen Aid/Whirlpool oven again, and will tell everyone who will listen what a crappy product they produce, and how they wont stand by them.

4 months after I bought my 3000.00 KitchenAid refrigerator. It stop cooling. I also noticed the cheese and butter drawer wouldnt close all the way, I also purchased a extended warranty so I called Sears. They sent out a repair person. He told me he would return when I took everything out of my fridge and freezer, so I did. He returned a couple days later. He looked at it for about 10 minutes and said he had to order some parts. 3 months later he returns after the parts arrived at my house, he shows up opens the doors of the fridge started taking it apart, broke one of my shelving slides in the process then I see him cut a 3 or 4 wire plug off and said, Oh you dont need that, so to remind you the ice block is completely melted by now. He said these Kitchenaid refrigerators all freeze up so when hes done he leaves 2 months later the same problem. I thawed out the ice block again then worked fine for 2 months then again in 2 months the same and thats my life with this garbage Refrigerator! DONT EVER BUY A KITCHENAID REFRIGERATOR! EVER EVER EVER!

Same problem with top rack as everyone else. Plastic prongs on top rack are flimsy and have broken on my dishwasher several times, each time causing us to pay Sears for repair. Finally bought the service maintenance plan just to keep this thing together. Whirlpool/KitchenAid needs to find a permanent solution and cover it under warranty. This thing is a money pit. Never buying a KitchenAid appliance again.

My 1-year-old electric steam oven (KEBU107SSS03) blew the inner glass on self-clean mode. This was the first time I ever used the self-clean mode. I followed the instructions in the manual on self-clean in detail. The mode was set to regular and time given was 3 hrs 30 min. After 1 hr., I heard a loud explosion. The inner glass was shattered. I now await what KitchenAid will do.

I filled out a complaint on 10/11/11. The repairman was at my house and replaced the motor on my 7-month-old dishwasher after waiting 3 weeks to get it repaired. It is now 10/21/11 and it broke again today. It was the same problem as last time, so I assume it needs a new motor again. I have to wait another 12 days just to get a service person to come out and look at it. Ill then be at over a month with a non-working brand new dishwasher in a 7-month period.

Bought a new side by side with ice maker from Sears in Feb 2012. By July noticed my floor was swollen and wet. Called the tech out. It had a crack in the water valve so it had a slow leak for months. The tech said he never sees these crack. Told me to call Whirlpool. Did, they told me to call Sedgewick which handles the insurance claims. Then Sedgewick told me they couldnt do anything because I didnt have the broke part. How is the average consumer suppose to know to keep it? The tech took it with him. How nice for them. Sedgewick told me to call Whirlpool back. Did, no answer. Had to leave message. Did that twice. Then I went to Sears, said they would look into it. Havent heard a peep. Needless to say have to turn it into my insurance for the 6000.00 damage to the floor you can see, doesnt include the sub floor that might be damaged or the mold that might be under there. This has been a ongoing thing for over a year. Never again will I buy anything Whirlpool or Sears. Customer service is awful. Now 2 of the knobs on the stove I bought at the same time will not turn. No quality built into these products!!

In September 2013, we remodeled our kitchen. I looked forward to having 30 double electric wall ovens, but over the years have been VERY disappointed! Preparing last evenings dinner really made me want to write & share my frustrations! The ovens take an inordinately long time to come up to temperature. Once it might be reached, it does NOT remain! The fan is noisy and sometimes seems to vibrate. Cookies become very browned in the back right corner. Last evening I started using the top oven to bake a pork tenderloin. Gave it a long time to pre-heat & it never really reached 325 degrees. I reset it for 350 which again, it did not attain. I finally tried the lower oven, using the convection Rapid heat to bring it up to temperature more quickly. Once it neared 350 degrees, I turned off the convection & used the regular bake. I had to rotate the pan several times to keep it from browning in the back. I have wasted too much mental time being frustrated with these! We did have a repairman visit, he adjusted the temperature & could offer no comments/suggestions re the fan, etc. Am looking for new ovens, but needed to vent.

The electronic control for the fan failed. Called a repair tech to fix. Was told that we needed part # W10219463 which showed a cost of 220.00 in his system. Told him to order part. Got a call later that part is no longer made by manufacturer and that we needed to call KitchenAid. KitchenAid told us to call a appliance parts company that they recommended. Quote from them was 805.00 and they had one in stock. When you add that to the cost to install the part with a repairman I am better off buying a new fridge from a manufacturer that has affordable parts.

I used to love KitchenAid. I had a suite (dishwasher, refrigerator and range/oven) from them for 10 years in my old home and had no issues. Naturally, when I went to purchase appliances for my kitchen remodel in my new home, I bought KitchenAid again. A year after they were installed, the fan in the oven started to rattle and I began to notice surface rust on the appliances. Ive always used stainless steel cleaner, and I never had this issue with my old appliances. The rust will not even come off with the cleaner. KitchenAid sent out a service technician who fixed the fan and looked at the rust. He said the rust was a problem with all of the stainless steel appliances when they get any water on them. Seriously? A dishwasher, refrigerator and oven? When do they not get water on them? When I contacted KitchenAid, they told me it was a cosmetic issue and therefore not covered. They did call their service technician who said he only saw a small amount of surface rust on the stove and did not look at the other appliances. He also told them it was an environmental issue. (Totally different from the story he told me.). KitchenAid also said it was a cosmetic issue and there was nothing they could do about it as I had used the wrong brand of stainless steel cleaner and the environment was too moist. My home is 30 miles from the ocean in a desert climate, and my previous home (where I did not have problems) was much closer to the ocean, so how it that environmental? KitchenAid offered to send out a second technician out at my expense. I will never buy another KitchenAid product again.

I bought it at a dent and scratch so sometimes it gets ice in freezer. The important part so far is that it keeps things nicely. It seems to keep everything beyond what is expected in the fruit and veg departments and milk lasts longer.

Bought a brand new refrigerator. Thought I was buying top of the line but found out I paid top dollar for a loud broken unit that even KitchenAid wont fix. Nothing but problems with the unit since I plugged it in. Between compressor, water adapter, and broken reservoir I havent been able to use a fully functioning unit for 2 years. The support offered from KitchenAid is next-to-nothing. They simply do not care that their unit does not function.

Purchased new 4 years ago. When received didn’t work. They sent out repairman and decided it was junk. Replaced with a new one. Since 3 repairs on ice maker. Now problems cooling. Schedule service through KitchenAid. Waited a week. Today they said couldn’t make it. Wanting to reschedule next week. Found another authorized KitchenAid repair place to come out. Says $750-$1000 to repair. Tech says he would replace with different fridge. Pretty disheartening to have a $4,000 fridge that’s been replaced once and repaired 3 times now needs replaced again all within 4 years.