Our KitchenAid Refrigerator was delivered in April 2012 along with 3 other KitchenAid appliances as part of a renovation. In August 2015 the fridge stopped cooling both the fridge and freezer to the proper temperatures. We are now 1 year later having had 7 visits by the authorized repair company and 3 calls to the KitchenAid expert tech line. It still doesnt work and they refuse to declare it non-repairable. Worst appliance experience of my life.

First off, I dont see how you guys are still in business. I bought a refrigerator and paid 3000.00 dollars for, and now it wont even cool in the fridge and freezer. I called KitchenAid and purchase extended warranty (my fridge is only 1 year and 2 months old). The warranty is for a year from factory. KitchenAid uses an third party to come diagnose the problem, and they dont even take the time to troubleshoot and fix it. I will never again buy a KitchenAid product. Their business is horrible and they dont give a ** about the consumer. This is unbelievable and Im going on three weeks without my refrigerator being fixed. Every time I call, its a different story. It will be a miracle if it ever gets fixed... Do not buy Kitchen Aid... Never again.

In April 2015 I purchased dishwasher, stove and refrigerator all KitchenAid thinking it was the best. Working condition everything is okay. A month ago I was cleaning the appliance when I saw rust under the stainless coating on the refrigerator. Stove and dishwasher are okay. I called the service, they came to see. They charged me $100 for coming. They said it would cost me $1600 to replace all three doors and there was no explanation why this problem occurred. I would like to know if it happen to someone other.

My Kitchenaid stove has the high output burner on the top left front. It has damaged my Corian countertop. It is a defect in the design of the stove. I had a stove with the same location of the high output burner and it never affected the countertop.

I bought this 1st model about 8 years or when it was a new model. After 1 year the rectify started becoming very noisy to the point that you had to shut the bedroom door because of the sound! I bought it at Brandsmart USA and they sent out their tech in 2 weeks after call and ordered some parts and took another 2 weeks to come back and install. Seemed to work fine but soon the problem was back and another 2 weeks and a repeat of the latter! To make it short this went on into my extended warranty which I purchased with fridge. After humorous service calls from different techs they have me a refund and I purchased my 2nd same model rectify believing I had just got a lemon. Well to my surprise it began after about a year later with the same problems! I lost many days of work and pounds of food in this experience and was told this was going to be replaced also but to this day I have to defrost freezer and rectify about every 30 days. So my conclusion Dont buy a KitchenAid fridge because I see now after internet investigation Im not alone!!

The problems started right after the 1-yr warranty expired. So first the top rack came off, the roller plastic part broke. Although the racks are supposed to be a 2-yr warranty item, only the rack itself, not the mounting parts are and therefore the roller part was not covered. Next, the Control Cycle lights for the 1-hour Energy saver wash cycle stayed on, dim when not chosen and bright if chosen. I called Customer Support and was not given any help except an offer to hire a technician starting at $180 to see what is wrong. I went online to see what was available, tried a few recommendations but nothing helped turn the light completely. Next came the detergent door latch not working. I ordered the part for $110 and it came with no installation instructions. I called customer service and nothing was available to help us install the replacement part. I managed to replace it and that works now, but now again, at only 1 yr and 7 months, the dishwasher now has additional lights that will not shut off completely and none of the wash cycles work. So I am without a dishwasher and just horrified to call them again. I wish we never got our KitchenAid Dishwasher.

I am so glad I came here to read the reviews as I have a decision to make. I purchased this model Kitchenaid dishwasher which was to be installed today. It didnt work. The installer said it was either the washer motor or the CPU. Im not technically inclined enough to know the difference. He took it back to the store and brought out another one. It didnt work either. The suggestion was made that there was a problem with my power and/or water supply. My Kenmore dishwasher worked for 20 years on those resources.Store tested the machines and found that they were both defective. I was offered the opportunity to have them replace the defective part or get full credit and choose a different dishwasher. My confidence level was very low and it seemed akin to buying a new car, but let us put a new engine in it first. After reading these very helpful reviews, I shall select a different brand of dishwasher. Thank you all.

KSC23C8EYY Stainless Side by Side Fridge - I got sold this $2,000 plus (I am embarrassed I paid this much for junk) fridge for our brand new home. We were told KitchenAid is a great American-made brand and far easier to fix than any foreign product. Well, here is how I will sum up my opinion of our side-by-side KitchenAid fridge. It’s garbage. On the second day after delivery, here is what happened. It stopped cooling; we had to put everything in a cooler. The door alarm and lights are on even though both doors are closed. The doors are crooked. Water and ice will not dispense. It will not make any ice. A call is in to the place we purchased it from to see what we can do. We are hoping we can exchange it for the cheap foreign-made fridge we originally wanted. We will never buy KitchenAid again. Ill try to remember to do an update to advise on outcome.

A really poor finish, the high level of engine noise is noticeable in the day!! And a bad customer service. On May 27, 2016 at Home Depot I bought a KitchenAid Refrigerator which at the time of the delivery was damage by the people who delivery it. I kept the refrigerator for a few days until the next delivery. The new equipment started making unusual noise. We contacted KitchenAid again who sent a technician who did not find any problem according to him The sound is normal. Another technician was contacted since the freezer started making ice on one side not the other. He came to fix the issue, but resulted in burning the appliance for which we have evidenced of in pictures. According to him, the problem was fixed but a bigger damage was created on the lateral side of the fridge. The problem was reported to KitchenAid, who told me that another technician would be sent from another company.The last technician came, saw the unit and said that the problem could be resolved with an add on kit based on what KitchenAid told him because those units had several recalls and complaints for the same issue. The technician came with the accessory and this kit is not for this unit 2016. The kit is a fan that is located in the ice maker which is located at the top, not in the freezer where is the biggest problem, and the tech found more problems, filtration and dripping water in the drawers of vegetables. That waste of time and lack of knowledge and effectiveness by the representative of KitchenAid. I want a new unit or my full monetary refund. Ive had the unit only for three months and it is unacceptable. I have pictures of how I received the unit and the damages made by the technicians. I have contacted on several occasions 4 time technical visits and still have the same problem. I still waiting for any answer.

Horrible Stove - I am on my second cooktop and the stove is not quite 5 years old, already had to replace the touch pad also. Two years ago the smallest chip at the edge of the cooktop cause a huge crack line to encircle the back burner and it fell in, WELL it happened again. A small chip on the edge of the top again cause this huge crack line that encircled the back burner and it fell in. Crummy stove, DONT BUY Kitchenaid - run and buy anything else. KitchenAid was once respected name now it deserves total disrespect. Expensive but no quality here and the heat from the stove turns the oven handle yellow and streaks appear inside the glass window which cannot be cleaned. All in all a horrible product. Now I have to pay for another cooktop on a stove that was VERY EXPENSIVE TO BEGIN WITH.

I find it ridiculous that I paid a lot of money for this dishwasher & it keeps breaking. Had bought an extended warranty for it. If I hadnt I would have paid 2 times out of pocket to fix it to date. Control panel went out less than 2 years ago & it is broken again!? Of course my warranty is up now.

I purchased a new refrigerator (KitchenAid refrigerator kfs25xvms9) that throws ice everywhere. I had a repairman come to look at it and I was told to use a bigger glass. If I go to something bigger, then I will be using a bowl. This has been embarrassing because I have to tell everyone who comes to the house to Stop! Let me get a bowl or the ice will end up on the floor! I have all new appliances and I was told what I was buying was good stuff but I have to use a bowl to get ice. My question is, why have they not recalled the plastic piece that is supposed to put the ice in the glass? If I had been able to try it out in the store, I certainly would not have bought this model. I really hope that Whirlpool will stand behind what they sell and recall this plastic piece and replace it with one that will do the job. If I do not receive some satisfaction on this matter, then I will contact the Better Business Bureau.

I remodeled my kitchen, and purchased the Kitchen Aid Duel Fuel Range in March 2014. I used the oven for the first time to bake chicken on June 9, 2014, and the INSIDE GLASS TO OVEN DOOR SHATTERED!!! I called KitchenAid, they will pay to replace oven glass with same type of glass. Does this make sense?! I questioned it, and they said to speak to the repair company.

My Kitchenaid refrigerator (27 Cu ft with french doors and freezer drawer at bottom) is counter depth and the lighting is disbursed along the side walls. It looks like a runway. Everything is visible and well lit and it has as much room as as a standard refrigerator that is much deeper. It is the top of the line and expensive but so worth it.

I bought a brand new KitchenAid dishwasher from Home Depot through what I am not getting to understand as special order from KitchenAid. What this means is that it cannot be returned even if you report an issue in the first two days after getting it. I spend over a 1000 dollars on this order which included an extended warranty. The installers came in, install the washer and told me it was working by showing me that the lights on the appliance were on. Unfortunately the appliance was not working. I loaded dishes in it later on in the day and 2 and a half hours later I opened the dishwasher and to my dismay the dishes were as dirty as I put them in.I went to Home Depot to report this issue hoping I will be given a brand new Dishwasher and the lemon that had been given to me would be taken out. To my utter dismay I was told they would have to send someone out to check it out. At that moment I thought that would happen immediately but no they had to call KitchenAid and they had to get their own service company. The company KitchenAid uses is called Flamingo and this company has really poor customer service. They called me. Told me they can only come out during the week before 6pm and I need to have the whole day blocked out. This outrageous time restriction with no weekend service makes no sense. This is especially relevant for those who have a job and commute that keeps them from being at home during the week before 6pm. With this kind of restriction if you buy a KitchenAid appliance that has an issue it mean you will not get service on an appliance unless you take a day off which is totally unacceptable. However I do not think the Flamingo representatives were being truthful about this restriction. I finally got them to come out on a Saturday to look at the nonworking dishwasher- but that took over 2 weeks. So I paid for a dishwasher for almost a month which I could not use. The guy who came out I must say was nice and it did not take him long to conclude that I had been sold a lemon. The dishwasher that was delivered to me had a bad pump so the dishwasher was not working. His conclusion was that it had to be repaired. I am still in shock as to what is going on here. Why should I have been sold a lemon and they have to fix the lemon versus replace the lemon. I tried to contact Home Depot but the customer service there was even worse. I got insulted on the phone by an appliance supervisor who was so condescending. I will not buy a KitchenAid appliance ever again. I have bought LG appliances and never had any problems. I am still without a working dishwasher, a debt on my credit card and waiting for Flamingo to get someone to come out on a Saturday to fix the lemon dishwasher KitchenAid sold to me via Home Depot special order.

I want to join in the conversation about NOT BUYING a KitchenAid refrigerator. Same problems as others. First water all over the floor from broken/backed up line. Now refrigerator completely stopped working. Service just left after stating that the main control board is fried. The servicer said he wouldnt even touch it until I spoke with KitchenAid because they no longer make the part and they will have to decide what will be done. Immediately called KitchenAid and was told they would have to file a claim and then decide what will be done. Its Tuesday. I have had no refrigeration since Friday and now I hear horror stories about the complete lack of response from manufacturer. Never Never Never buy a KitchenAid. I cant believe I did.

The Superba Electric self-cleaning oven does not heat up to the appropriate temperature. I live in a condominium and at least two other units are experiencing the same problem.

Model #KRFF707ESS01 Seriel#K63621163 - In March of 2017 we remodeled our kitchen. We purchased KitchenAid appliances due to the new industrial type of handles. As soon as we hooked up the fridge the water/ice dispenser was not working. When you would press the ice water would come out. We placed a call to warranty, they came out and could not find the part - about 3 weeks later they show up and replace the front panel with an older style front panel as the part on my fridge was too new. Then around a month later, the fridge starts making a horrible noise, we call. A company by the name of GGSL Appliance Repair (in Orange County California) comes out, the guy was very rude and you could tell he did not want to be there. He tells us we need to order our own part. He stated if he ordered the part it would take up to three weeks to get it in. We do as asked and order the part, it arrived the next day. Once the part arrived we could get a hold of no one to install the part. They were ignoring all of our calls. (In the meantime KitchenAid is aware of this. We kept calling them as well.) Finally the part is put in place. Then within a couple weeks the fridge will not hold temperature, the fridge is sitting at 60 degrees. Anyone who knows anything about food handling knows that bacteria grows if a fridge runs anything over 39-40. I have to throw away tons of food and meat including my condiments. I call KitchenAid complain my $3000 brand new fridge has broken THREE times now and they tell me someone will come out the next day. The company they then hired called and said, No. I am sorry we cannot come until Monday (even though my fridge is at 60 degrees). That day I call KitchenAid/Whirlpool and get an email to a clevland_resources@whirlpool.com. I email him as well as show him all my notes and receipt for the purchase of the part that should have been covered under warranty that was on 09/06/17 and he has not responded. The fridge repair people were at my house today and still not fridge (have to order the part). I asked how long they said they do not know because they need approval from warranty to order the part. My fridge is obviously a lemon at 3K and they dont care to do anything about it. I am beyond frustrated and want to warn others about the products and services they offer. I would have never bought this product had I known the outcome. Poor products, poor customer service.

When I re-did my kitchen I went with all Kitchen-Aid Appliances based on reputation. I included the Kitchen-Aid 25.8 CF French Door, 5-drawer refrigerator. I purchased all of this in 10/1/16. I am now on my second repair. About 2 years ago the fridge part stopped working and a technician had to replace a coil. Today my freezer stopped working. It is very disheartening to know how much was spent on the this product just to have it break down every two years. I called Kitchen-Aid directly who stated they can send out a service guy out of warranty. That is also, in my opinion, bad customer service. This is a higher end product that they are not willing to work with me on. I will rely on my home warranty for this repair but be mindful if you are thinking of buying this refrigerator.

I wish I had read reviews here before we bought our stove! We have a 2003 KitchenAid (KGSC308LSSO) -- $1400 and change. It has fussy controls and hard to clean; Ive never liked the thing. The self-cleaner stopped working years ago; weve just lived without it. Then last week the stove was preheating to 350F, and the inner glass window spontaneously broke. My husband called it in; gave them the model number and all other information.Today I have to take a half day off of work. The usual response, well come between 1-5 PM routine; around 3 PM a repairman called to say he would be coming by to look at the stove, and put in an order for any needed parts. What the **? We need a window. Its going to cost me half a day of work, plus the cost of a service call, or two calls, to have some guy who sounded pretty incompetent on the phone tell me that we need a new window? No more KitchenAid in this house.

KitchenAid kude201 - Dishwasher is 3 years old and now leaks profusely when it runs. The kitchen floor is ruined in the area of the dishwasher and the repair man told us it was a cracked housing. I understand that appliances dont last forever, but a 3 year old dishwasher that is only used in a household of 2 should not be breaking like this. I will NOT buy KitchenAid again!

Our KitchenAid dishwasher broke down after eight months. They replaced the water pump, which took three weeks. Two months later it broke down again. They replace a circuit board and water pump again, but still did not work. They again replaced the third water pump with no luck. The technician thinks it may be a wiring harness so now we are still without a dishwasher and are waiting for that part. By now I am asking for a new dishwasher from KitchenAid but they insist that my warranty only covers parts replacement and will continue to replace parts until they deem it necessary to replace. Dealing with customer service has been a very unpleasant experience. I have vowed that I will never buy another KitchenAid or Whirlpool or Frigidaire appliances again. We are now looking at replacing the dishwasher at our own cost.

Kitchen Aid Range Model KSEG700ESS3. Our oven was purchased in late Sept 2019 and 7 weeks later, electric panel is fried. The smell and burning had progressed each time we used the oven. We are lucky this did not catch fire. The service person is saying that the part may have been discontinued. Wondering how Whirlpool corporation is going to rectify this as they do not replace appliances, just fix them under warranty.

We bought our home in May 2011 with a one-year old KitchenAid oven. Last week, I used the self cleaning cycle for the first time. The oven door locked and the digital display was dead.So, I called KitchenAids troubleshooting number--no help and no acknowledgement that this is a known issue! I had to wait five business days, pay $55 and stay home for four hours today waiting for the repair guy via our insurance to come. He replaced the dead thermostat and told me its a known issue and not to use the self cleaning.Now, after reading this list, I see that more problems may still follow! The interior bottom of the stove is now completely damaged from previous owners. It was covered with an oven tray so we did not see it but I now suspect that this was also due to a fault in the stove/heating. We have two KitchenAid ovens!

Purchased full compliment of appliances for new home having equipped former home with KitchenAid. Cant express how disgusted I am with current kitchen. Refrigerator doors are uneven despite repair visit to adjust. Oven fan doesnt turn off. Within first year dishwasher delay start function stopped working. Total junk. Purchased cabriolet laundry appliances (KitchenAid is parent company) and tub of drier cracked and had to replace in 13th month. They let me buy a one year extended warranty for $200+. Whoopee.

We love our KitchenAid appliances, especially the dishwasher. No matter how many filthy dishes we load, everything comes out exceptionally clean. The brushed stainless exterior refuses to accept fingerprints; thus, it’s sparking clean 24/7.

Purchased the KitchenAid gas stove with convection heating. Worked for 2 yrs then board on panel went out. Oven would not work. Had service tech sell me for $1000 he would fix computer board and stove. I laughed out loud while I was escorting him out the door. So I have a stove, I would like to sit on the corner and let a bus run it over until it is mashed into the street. BUYER BEWARE. STICK TO KENMORE!!

In about a month the ice and water quit. Now not cooling and makes a noise similar to a leaf blower or lawn mower. Going on my 4th month. Service has been awful. Awaiting my 3rd time for Diamond Appliance to arrive and not be able to fix. There was a delay because Diamond had my name, address & phone wrong. I am not Carol in Virginia. I’m Linda from Kansas. Geez. BUT the latest is that I have to defrost the refrigerator on Sunday prior to my Tuesday appointment. Now its not cooling. Food is ruined. I had a bout of food poisoning this week that I think may have been the eggs. Now moving all the food to the garage. Some to the trash and some to the garage fridge. I have been told the warranty doesn’t cover food loss. I know Tuesday will not be the day it gets fixed because Diamond gets paid EVERY time they come to my house. What is the incentive to fix? He will tell me another part needs to be ordered and set another appointment for the following Tuesday .. But if he does, he will have to help me push this to the curb for pickup. I cannot help to think that mine is the only bad apple. It’s a good looking fridge but I wouldn’t get it if you intend to use it.

I had both fridge and stove replaced as we threatened to take them to court. Well, we should have asked for our money back. Our 9 year old KBRS22KMSS $3500 fridge died and though KAid will replace compressor, it will cost $500 in labor and will not guarantee it will fix issue. To top it all off, the service man snickered as he looked at our $5700 pro series oven as he was leaving and commented on how many issues they had and the parts are not available so off to the scrap yard. I will never buy KA, WHIRLPOOL, AMANA, MAYTAG OR JENNAIR products ever again.

In November of 2010, we had just finished our $18,000 kitchen renovation. Our $2500.00 side-by-side with freezer drawer on the bottom is a beautiful stainless steel. Was delivered and installed by Lowes. That is when the fun began. After about 2 weeks, we noticed that the food in the freezer was soft to the touch but cold. We gathered the children and told them of the importance of making sure the drawer was closed all the way. After several days and several lessons in proper door closing procedure, I noticed that there was never any ice when I wanted a cold drink. I soon came to realize after the food in the top part of the new $2500.00 beauty became room temperature that there might be a problem beyond my children and proper door closing procedure. Then the real adventure began. I called the customer service number in my trusty manual and spoke to one of the clear speaking people in charge of handling such situations. I was told that they would send a repairman to look at the refrigerator and the appointment was scheduled. When asked what to do about all the food in my stainless steel showpiece, I was told that they are not responsible for food loss in this type of situation. Maybe one of your neighbors could store your food for the time being. Yes, maybe I could have a neighbor store food for my family of 5 until I could get my metal closet repaired (midnight trips to get a snack are now more exciting). I then had the pleasure of meeting a repairman who was more than happy to look at my wonderful now skunky-smelling top-of-the-line food storage device. Mr. Repairman started poking and tapping and doing repairman type things. I will need to go through this section by section to try to eliminate possible causes to the problem, Mr. Repairman told me. When I asked what kind of time frame we were looking at, I was told, Minimum of 4 hours to dismantle, however many hours to do the repair once diagnosed and another 4 hours to re-assemble. Great, I said, My new state-of-the-art cold food making contraption will be spread out all over some repair shop for who knows how long?Oh no, said Mr. Repairman, We do it right here in your home. You what?????? You are going to take apart my appliance here, diagnose the problem, order the part, come back when the part comes in, repair it and then re-assemble it ????? Yes. How long are we talking about ???? 7 to 10 days if the parts come in. After a quick dial, I was back on with customer service telling them what I had just been told. Let me call the repair company, please hold. After a brief hold of about 20 to 30 min. I was told to have Mr. Repairman contact his office. When Mr. Repairman was done with his call, he printed out a slip from his little portable printer and told me that his office and KitchenAid determined that the repair was going to cost too much and that the unit should be replaced as totaled. Wow, what a relief. I was now put in contact with a customer service rep to arrange for my nice new right out of the box stainless steel replacement. Within 2 weeks, will have the new one delivered. What? 2 weeks? What am I to do for 2 weeks without a refrigerator? You can rent one until your new one comes, I was told. Anyway after my waiting period and lots of take-out, my new ice box arrives and is installed to numerous cheers from the kiddies. We thanked Mr. Deliveryman who left and we went on with our lives... until about 2 and a half months later. Honey, did you leave the freezer door open? Everything is soft. And there is no ice. Ring, ring. Hello, customer service. How may I help you? After an even more entertaining episode and even more trips from Mr. Repairman who used the term deja vu, it seems like I have been here before (long term memory is not an issue here). Mr. Repairman said that this was common and that a part needed to be replaced. He didnt have the part but it will be ordered. How long are we talking about? 7 to 10 days. Well eventually Mr. Repairman came back and replaced this little rubber part that lets condensation drip onto a pan so that it can evaporate. Problem solved... NOPE!!!!!! Several more visits from Mr. Repairman and several times telling him that yes, he had been here before KitchenAid decided that this unit also was too much to repair and authorized a replacement. And yes, it was going to be another 2 weeks. At this point I said, Hold on. Why would I want this thing replaced a third time? Can I get a different model? No, that is not an option. 2 weeks later, my brand new stainless steel right out of the box replacement replacement food keeper cold thingamagig makes its grand entrance. Mr. Deliveryman who also say it feels like he has been here before installs and again leaves. Wow what a journey. All this just to keep food from going bad even though twice it did. And after all this, I am still sane. I liked the refrigerator when I saw it in the store. It looked beautiful. Now all is going well and we still have our KitchenAid and it looks like everything is finally going to be... Oh wait I forgot to tell you that I just got off the phone with customer service because unit number three is doing the exact same thing. If anyone is interested in a stainless steel boat anchor, please let me know because I have one made by the good people at KitchenAid.

I bought a whole suite of KitchenAid products when I moved into my new house. I bought KitchenAid brand because my Mom had only recently (at the time) replaces all her KitchenAid alliances that lasted well over 30 years! I thought mine would be the same but NO, NO, NO! The first repair case to the $1200 dishwasher which I paid extra for because it was SO quiet. It was a total splurge but I deserved it after living with the loudest dishwashers for years. It was a simple fix but now needs the same fix again. This time it’ll be out of warranty. The worst appliance though is the fridge! I hate it! I have never seen a fridge freeze up more than this one. The first time it was repaired the tech said it was a terrible design and that I should expect more fixes, he wasn’t wrong. Apparently, the fridge thermometer regulator, coils, etc are in a terrible spot that allow it to freeze up easily. Once it’s frozen and if you don’t notice (it can happen quickly too) it can destroy the main parts of the fridge that make it work & stay cold! So far there’s been 3 fixes to this system but now I’m done. I will be dumping this fridge, I’ve owned for only 5 years and buying a new one because I’m sick of its issues. I’m sad that KitchenAid now makes such inferior products. The only KitchenAid I’ll keep in my kitchen now will be my stand mixer (knock on wood).

Bought KRFF507ESS01 French Door Bottom Freezer. Has continued cooling issues since product was 6 month old. Now we are in the extended warranty and its worse than you can imagine. I have been 4 weeks with use of product waiting on parts. KitchenAid does not care, AIG does not care. I would caution anyone interested in their product, and service. STAY AWAY FROM KitchenAid at all cost.

Have had my kitchenaid stove since 1992. Performance has been great. I would hate to have to replace it, but the paint on the trim is peeling, and it is showing its age. Would like to touch it up but have no clue as how to do it.

The unit is 2 years old. The Control panel was always hot. The repairman said that was normal. It was so hot that the cupboard Above the unit was being heated. Eventually the control panel blew. The entire unit had to be replaced. Next everything was burning. The repairman came & told us, You didnt calibrate the oven!!! They calibrated it and then told me that the setting will not hold. we will have to continually monitor the temperature in the oven.I baked two pans of oatmeal bars for my grandsons football team. One pan burned, the other did not. When I called about this I was told, You should have used the convection function. In other words it was my fault. I just threw out 4 loaves of German stollen because 4 were burned on the outside and uncooked on the inside. The remaining 2 loaves are fine. This oven will bankrupt us if we keep bringing in repair men. My question is this, Any suggestions for replacing this unit? Incidentally, we live in St. Joseph, MI, right across the river from Whirlpools Corporate Headquarters. NO ONE CARES whether the consumer is satisfied. Im fearful that this company will suffer the same fate as Eastman Kodak, in my hometown.

I purchased a French door refrigerator in October 2012 for approximately $2,700. Exactly one year later in October 2013, the freezer went out. This took over 3 weeks to repair with the warranty offered. In that time the refrigerator also stopped working, so we were left with nothing to keep food in. EXACTLY one year later in October 2014, we are experiencing the same EXACT problem with the freezer. We are certain the refrigerator will go out in a day or two. We called the same service company that KitchenAid used and we have an appointment scheduled for 2 weeks in the future. Im convinced they only make these parts last for a year on purpose.

KitchenAid Refrigerator Model #KSSC42QVS00; part #10219462 - Total frustration! They should be more accommodating to us and all who have filed complained on this site. We purchased our $8,000 refrigerator from Slyman Brothers in St. Louis in 2009. A couple of months ago it started making a hissing sound and finally quit working about 3 weeks ago. We call a certified KitchenAid service agent, very helpful, but found no help via KitchenAid or Whirlpool. He was advised to order a board that we received a few days later. The service technician returned only to find out it did not fix the problem. He was then advised by KitchenAid that it needed another part - part #W10219462. After some investigating, we were told by KitchenAid that that part was no longer available. I checked further and found a generic part that Sears claimed would work. That part was delivered, wrong part once again. We again called Sears and they ordered another part, which we received today, and it too was the wrong part. We were told by the Sears part department that they could not obtain that part. It was no longer made. This is a real problem. Here we are, left with this beautiful refrigerator that doesnt work because they no longer make the replacement part. I am not stopping here!

I was very disappointed in this and the other KitchenAid appliances I bought. I had trouble time and again with starting this dishwasher. The circuit board had to be replaced until it was out of warranty.

I have had this Electric range KSEG950E for about 2 years and have had major problems with its self-cleaning technology. For starters, it simply doesnt work, even after repeated cycles. Cleaning out the water after the cycle is finished is tiresome. And the side and back panels never come clean. Its nearly impossible to scrub out these areas, as you can only use nonabrasive pads, and the oven is so deep, you cant reach in far enough to clean effectively. Even soil on the reachable areas is a challenge to clean, using only the recommended non-scratch scrubbing sponges and fresh kitchen appliance cleaner (the addition of which is recommended for hard to remove soil).Im not a heavy oven user and have tried to clean oven at the slightest sign of soil build-up. Once more, being 5 7, Id think that reaching around inside the oven to scrub should be easy. But after the lengthy clean-up sessions, I hardly need to go to the gym for exercise! Surfing the net, I see that Im not the only very dissatisfied customer! It may be good publicity to have low-energy cleaning technology. But if it doesnt work well, it cant earn high marks for the company.

We purchased our dishwasher (as part of a full set as a matter of fact) 2 years ago. It’s quiet, but has stopped washing dishes. We only use the soap and dry aid recommended by the manufacturer, and the dishwasher itself is cleaner regularly. The soap dispenser opens, but unless the bottom rack is left half empty, Ten soap doesn’t come out of the dispenser, or comes out but doesn’t dissolve. This started about six months ago, as an occasional problem, but by now it happens more often than not. Based on this, as well as my experiences with the rest of my appliances, I would not recommend this brand.

I am sorry I did not use this site before I purchased my KitchenAid refrigerator. Apparently, they do not stand by their shoddy product. I have had the same issues as most. The icemaker broke two years after purchase. Now after 6 years, the two circuit boards are broken and need to be replaced. The total cost for this could go up to $800. I had a service person look at it and replace the inverter board at a cost of $450. Two days later, the fridge got hot and service guy came back. He diagnosed that the main board needed to be replaced. KitchenAid does not even have this part anymore. Now I have to send out my part for repair and be without a fridge for more than a week. I am disgusted! Never again will I buy KitchenAid products.

After purchasing our KitchenAid French door refrigerator, a grinding noise started coming from the refrigerator within the first couple of months, and there were giant icicles (over 3 wide) hanging down from various parts of the freezer. I would break off the icicles and the next day there would be more. I shot several videos of the problems, and went down to show them to the salesperson where we purchased it. He said that he wasnt sure if they would go through the Kitchen Aid warranty, or the store warranty, but that he would take care if it, order a replacement refrigerator, and call me when it came in.Months passed, and we went into the Christmas season, then New Years, and I was too preoccupied to deal with it. The grinding noise went away, but the ice build-up became so great that it created two problems: On the one hand, it prevented the freezer drawer from closing because there was so much ice behind the drawers--it would break off and fall on the freezer floor, creating a blockage--this has incidentally resulted in our freezer defrosting countless times, and having to throw away endless amounts of food. When that happens, the system stops making ice as well, so theres that. Additionally, the refrigerator warms to about 45 degrees. This has happened more times than I can count, and we ultimately have to get on the ground and scrape all of the ice out with an ice-pick and yardstick. The other issue with the ice is that it prevented the freezer drawers from sliding, so when I pulled one of the drawers forward, the front panel literally pulled off in my hand. So now we have a drawer with no front, on a newish refrigerator. The ice maker makes a tub of ice, then because it must be melting slightly and refreezing, it all forms into one giant ice cube, so the ice dispenser never works either, and I have to chip all of the ice out with an ice-pick.When I had finally had enough, I went down and spoke with the same salesperson (by this time, over a year had passed), and he said that he didnt remember the conversation, and that there was nothing that they could do about it. We called the manager over, and he laughed saying that so much time had passed, of course they couldnt do anything. We have documented proof from the first 60 days (in the form of videos with dates) that this refrigerator is a $3,100 lemon. This refrigerator needs to be recalled.

Superba YKEBC107KM - 2 issues; Door hinges seized and new thermostat blew after one self clean. 2 authorized repairmen failed to fix my door hinge problem. The 2nd guy said it would be $600 parts & labor in addition to the $150 service call that left my oven torn apart! I ordered new hinges and receivers from Partselect.ca and installed them myself. All good. I thought it would be smart to replace the 12 year old thermostat while I had the unit out. The replacement thermostat blew with the first self clean cycle. Partselect sent me a replacement which I just installed (now Im a pro at working on this unit!). I suspect the part is NOT at fault. Its more likely the lack of ventilation in the cabinet space to dissipate the extreme heat created during self clean. The thermostat is actually working properly. It senses the operating temperature has risen beyond what the components can handle and shuts it down. Unfortunately, this solution is not prioritized by manufacturers and technicians. The feature is what sells more units. So its true; more bells and whistles doesnt necessarily mean better! KA will not give consumers any insight into repair of their products. It is a racket that insulates the manufacturers through the technicians, financed by the consumer.

We bought a new house in February 2007, and a few months later, we came back from vacation and we had mushrooms growing out our baseboards behind the dishwasher. We called the builder and they came out to take a look. The dishwasher had faulty pump that was leaking. The builder replaced the whole washer, carpet, and baseboards. Now, the pump went out and KitchenAid says it is two months out of warranty and cant help and that I have to shell out $400 to fix the pump. KitchenAid does not stand by their products. You shouldnt have to deal with that many problems with a dishwasher (model kudp02frss3) in the first 5 years.

KitchenAid had an advantage right away with me. Our old dishwasher was so noisy my wife would not start it until we went to bed far away from it. So I was ready to spend anything when we replaced it. We spent a little more, not much really, and have been happy ever after. Our KitchenAid has been very quiet and we are happy campers. I am definitely a fan of KitchenAid dishwashers.

We moved into a custom built home and selected a KitchenAid refrigerator/freezer, wall oven, microwave, stove/oven combo, and two dishwashers. It’s been 2.5 years and every single appliance has had issues except one dishwasher. The refrigerator/freezer is the worst of all. First it was the ice maker, then it was the ice maker door, then it was the motor, and now the water line to the ice maker is dripping. The wood floor in front on the freezer is now ruined from all the leaks. We’ve had a repair guy out at least 5 times already and Im going to have to call them out again to fix this new issue. If youre wondering about the other appliances: the microwave sensor for the door is faulty. The bulb went out in one year (probably because the light stays on when it thinks the door is open) and a service person had to remove the entire wall unit to replace a $3 bulb. Also, occasionally when we press start, it does this weird halfway come on thing… They said to just restart it. The stovetop does not regulate heat well. Low and medium flames on the medium sized eyes are exactly the same. Low boils over every time. The repair guy said, “The flame is not changing but the heat is.” Really?? Because it’s really not. We’ve learned to utilize the space between ignite and high to better control heat. I shouldnt have to implement tricks for it to act right. Also, when I put the small eye on low, it often causes the ignitor on eyes next to it to continually tick. If it doesnt do it every time, they cant fix that either. The repair guy has been out twice for the stove. One of the dishwashers does a pretty terrible job of cleaning… not sure why but Im going to have the service guy look at that when he comes for the freezer leak. KitchenAid small appliances are awesome. Their major appliances are not. It seems in the last couple of years, the quality has gone down quite a bit. If you choose to buy their major appliances anyway, get the extended service plan; you’re going to need it.

I waited over 2 months for a new KitchenAid refrigerator. When it was installed, the veggie bin and meat bin (the 2 bins at the bottom) had dents in them. The very bottom bin was also skewed when inserted. I called the company I purchased the refrigerator from and they shipped me replacement bins. Upon installing the replacement bins, I again noticed the bottom bin was skewed. I took it out and discovered that a air movement component was affixed behind the bin was not properly installed. This poor installation prevented the bottom bin from going in straight. A week after the refrigerator was installed the water on the door stopped working. I am convinced this refrigerator is a lemon. It is being replaced at no cost to me. I am Very disappointed with KitchenAid.

French Door Bottom Freezer Refrigerator: The handles continue to scratch from just day to day normal use. Ferguson, where we purchased a full suite of KitchenAid appliances, said they have had this complaint from other purchasers as well, but KA is not putting out a notice or replacing the handles. And we purchased an extended warranty from KitchenAid, but they dont even have our name correct on the warranty information. I’m never buying this brand again.

Our dishwasher is 3 1/2 years old. 4 of the 7 sections of the silverware baskets are useless because the bottom plastic grid has disintegrated. We replaced the motor last year because of plastic debris. I called KitchenAid after leaving a message on their website that was not returned with a response. Today I called and talked to 4 different people. The first one couldnt help me with a replacement unless I bought a new one; he transferred me to another but her computer wasnt working and she transferred me to another who took the info again and put me on hold. Another person answered as if I had not talked to anyone and offered to sell me a new one. I told her I thought KitchenAid that they should replace it and I had photos to prove my claim. She hung up on me. The total time was almost fifteen minutes on hold. So, I guess Im out of luck and will NEVER purchase KitchenAid or Whirlpool (who bought them) ever again.

Purchased new 4 years ago. When received didn’t work. They sent out repairman and decided it was junk. Replaced with a new one. Since 3 repairs on ice maker. Now problems cooling. Schedule service through KitchenAid. Waited a week. Today they said couldn’t make it. Wanting to reschedule next week. Found another authorized KitchenAid repair place to come out. Says $750-$1000 to repair. Tech says he would replace with different fridge. Pretty disheartening to have a $4,000 fridge that’s been replaced once and repaired 3 times now needs replaced again all within 4 years.

After having a KitchenAid dishwasher that ran well for 11 years, we purchased a KitchenAid dishwasher from Sears on 6/11. This was model KUDS30FSSX2. In November of 12, wheels came off the upper rack and soon after, the motor wouldnt start. It would hum and then not go further in cycle. We had a repairman look at it. He said the motor was bad and that KitchenAid would not replace it. We paid for a replacement (about $400). The wheels on the upper rack were replaced after we complained to Whirlpool. There was never one trip here. They had to call for parts which were sent in about a week. Now, the motor will again not start and we are waiting to get help again. We never talk to the same person twice. The reports above match our experience. This is the same experience we had many years ago with our SAAB auto. They of course are now out of business and their employees lost their jobs. Im sure the execs were well compensated. KitchenAid and their owner, Whirlpool, are headed for the same future. I feel sorry for the employees, but this is what will happen when quality and buyer satisfaction no longer counts. Needless to say, we will never purchase another KitchenAid product or a Whirlpool made product which are marketed under names like Kenmore, etc. Sears too has been no help.

We bought all new Kitchen Aid top of the line appliances. Before year was up replaced 2 circuit boards in fridge. 1 in stove and dishwasher does not dry and leave a purple film in dishwasher. Have to bleach weekly. Now the microwave has broken for the 3rd time. Started with “close door” then no light, now absolutely no power. Blacked out. Absolutely disgusted with these appliances. Over 10g wasted. DO NOT recommend kitchen aid. Do your homework. Don’t waste your money.

I purchased my KitchenAid Architect Series appliances in June of 2013, from Harrys Discounts Appliance. Unfortunately, dealing with this issue is the biggest headache I ever had. On delivery, the stove looked like it was dropped from the top of a building. The driver said, Please keep it and we will give you a great discount. I informed the driver to return the range and deliver a stove to me with no damage. We examined all the other appliances and they appeared to be undamaged. At the time, my house was under construction and we were not able to have the appliances installed until the contractor put up walls and re-built the kitchen. Upon installation, we didnt realize the Microwave was damaged. Once installed, the light, exhaust fan, timer and clock all were working, so we would assume that the microwave was functioning. However the microwave does not power on. I called KitchenAid for service. At first, they refused to take the call because it was over 30 days. I then called again, and they sent Dan Marc Appliance Repair Company to service the microwave. As per the repairman, parts needed to be ordered. When they returned, a new door was installed and the technician heated a bottle for 10 seconds and it did work. That was the first and last time the microwave functioned properly.After the one time use, I was cleaning the inside of the microwave and I cut my finger on separated metal. I called KitchenAid again; I was told to unplug the unit and they would send service repair, once again. When the repair technician came, he took pictures of the microwave and called KitchenAid. When I followed up I was told that they were going to send A& E Appliance Repair. On the day of service, A&E called and said unless we pay for the service call, they will not be able to repair the Microwave, which I refused to pay.I called KitchenAid again and based on the pictures and information that the repair tech took, I was told that it was determined the microwave could not be repaired and that it would be replaced. They also stated I would receive a follow-up call in 5 days, and no one contacted me. I called again only to be told that it was more than 30 days and it was damaged and would not be replaced.Let move on to the Refrigerator. This required repair service to address this issue four times with over a dozen customer service calls. The refrigerator has an ice buildup issue in the freezer and water lies on the freezer drawer. Due to this, we were not able to open the freezer door at all. I then called KitchenAid and they sent a service repair technician for this issue. After the repair was supposedly complete, I opened the refrigerator to find water & ice cycles hanging from the top of the refrigerator. After one of the repairs, I called to tell them about the water in the Refrigerator. Customer Service transferred me to a special department that was handling this issue. I was informed that KitchenAid has been aware of the problem and parts need to be designed to correct the problem. Apparently, KitchenAid is aware about this issue even before these appliances were sold. Meaning, Kitchen Aid knowingly sells faulty products to consumers. So when the parts were ready for installation I would receive a call. I was told to keep a towel handy to wipe up the water. This is absolutely unacceptable. For one of Kitchen Aids newest line of appliances I shouldnt have to keep a towel handy for anything, especially brand new products. The refrigerator has had repair visits on August 12, 26, September 16, 30, October 12. I called again for service on October 15, 2013 and I have not heard from the repair company. Unfortunately, I am still having the same problem.As for the stove, the grates on the range top are turning gray, the burns, caps & top are not able to come clean. Once again KitchenAid will not do anything because the product is more than 30 days old. The appliances I threw away that were 20 years old functioned better and were more reliable than these new Kitchen Aid appliances.I am incredibly frustrated at this entire process and have been dealing this issue for over two and half months. For a brand new line of appliances from what supposedly is a trustworthy company I have spent countless hours on the phone with customer service and days waiting for repair technicians to fix my appliances. Yet, nothing is functioning properly.I have spent over $4000 of my hard-earned money and waited over 25 years to re-do my kitchen and all I truly want is appliances that are reliable and function correctly. I am hoping that someone can help me; all I want is what I pay for working appliances. Please dont hesitate to contact me if you need any additional information. Thanking you in advance.

I have always owned KitchenAid appliances. We thought they were the very best. I purchased a new stainless steel electric oven. The first time I cleaned it a fuse was blown. The oven has to be removed from the wall to fix it. I then realized that every time I used the self-cleaning it would blow the same fuse. After about 6 times I asked the repair man what could be causing this to blow and he said, I see this all the time so dont use your self-cleaning and it wont happen. Why buy self-cleaning if you cannot use it? So I used it again before Thanksgiving and another repair man from another company came out and had to order the fuse so no oven for Thanksgiving. I told him something must be causing the fuse to blow with the extreme heat cleaning the oven. He told me the same thing the other repairman said, Dont clean it. I have owned a double KitchenAid oven in the past that was wonderful and never had a problem. My other appliances are KitchenAid but after paying all this money for what I thought was one of the best I will never buy KitchenAid again.

My son purchased this refrigerator, great looking indeed. So a few months later in Nov 2014 I also purchased one. Shortly after he had problems with his defrosting needless to say so did I. The company sent me Dan Marc repair service in Fairfield NJ. Im still without a refrigerator, its 4 weeks now and Im living out of a cooler on my back porch also hundreds of $ of food lost. KitchenAid keeps saying sorry to hear that but that doesnt get me a working Frig!!! So Im stuck with a $2600 piece of junk. Its a nightmare!! Ive had much cheaper appliances that have worked for years. Shame on you KitchenAid and shame on you Dan Marc, worst service. They didnt show up for appointments 3 times and dont even call!! Ive since looked at reviews and they have the worst. And with holidays coming I cant even celebrate with Family. Beware!!!

We purchased a KitchenAid Dishwasher 1 year ago. Worked fine - quiet, clean dishes, etc until 9 months into the purchase. I began noting peculiar smell and dark scum near drain at front right corner. Store informed me that the drain line that went into the new garbage disposal under the sink may be too low. We raised the drain hose to be above and this seemed to work for a couple of days but the swampy odor has returned as well as a chalky haze on some of the dishes on the lower rack. I am now told that the problem may be in the control panel. Really?! This is too new an appliance to have this type of problem. I do not think Consumer Report truly assessed the quality of workmanship when they recommended this dishwasher.

Microwave hood combo, model KHMS1850SSS-0. The plastic filters behind the metal vent screens were ignited by a stove top pan fire. I dropped a lid on the pan immediately. It took me a few seconds to notice the glow under the hood. By then it was too late. The vent fan was on of course, which only increased the intensity of the filter fire. The hood and microwave were totaled by the heat.

I bought a new KitchenAid dishwasher and within 6 months the dishwasher was not cleaning and leaving residue all over the glasses and dishes. It has ruined all off glass ware. We have had numerous service calls and nobody has been able to fix the problem. They keep telling us it is the detergent, so we switched and we still have the same problem. They then told us that there is a problem with all detergents but nobody with a 30-mile radius seems to have the problem we are having with the now 12-month old dishwasher. I called customer service and they told us there is nothing they can do and we are stuck with this bad dishwasher. I will never buy a KitchenAid appliance and will actively tell people that there service and product sucks.

The KitchenAid is big and room inside the adjustable shelves make the difference. The deli drawer is large and the veggie drawer is really big. The French doors are great so that you can open either door. You dont have to open the same door all the time. The ice & water on the outside is also very handy also for the kids.

We bought a brand new, 48 built-in refrigerator kssc48qts02 in Aug. 2008. Two years ago the electronic motherboard had to be replaced to the tune of almost $1000. Now our thru-the-door water dispenser is leaking. Had 2 different companies look at it with the same diagnosis... 1). The water line is broken 2.) There is no way to repair the line as it is built into the freezer door 3.) The freezer door needs to be replaced 4.) THEY NO LONGER MAKE THE FREEZER DOOR!!! Come on KitchenAid, you used to make good products. What happened? The refrigerator is only 8 years old and was very expensive to begin with. Another thousand in repairs. And now they no longer make this product? MAJOR DESIGN FLAWS.

I regret every day that I bought a KitchenAid. I bought top of the line double oven and upon installation we noted that the oven door was crooked and installed wrong by manufacturer. I have not even used the oven but KitchenAid refuses to replace the oven door. They say that according to their manufacturers warranty, they are only obligated to repair it once the appliance is in your house. That is the worst customer service that exist.

My 4 yr old Kitchenaid started pinging so we called service and after they came out briefly, were told that it was the electronic board that was defective. However, the board is no longer available so they could not repair it. End of story, absolutely no effort to resolve the issue. There are companies that make this board but they are not approved suppliers. This thing cost quite a bit so Im extremely disappointed that Im left with a defective refrigerator making the noise that drives me crazy.

If youre thinking of buying KitchenAid major appliances, read the letter I recently sent to KitchenAid below. I got a legalistic form response offering nothing, not even an apology. They even got my name wrong. Never again.I am writing about a series of problems I have had with several large KitchenAid appliances. I have never written a complaint letter before, but the coincidental problems with your products reminds me of the planned obsolescence complaints from 30 years ago about American made cars. I thought about just posting all of this on the internet, but thought I should give you a chance to respond first. Here is my story. On December 2, 2004, I bought three major KitchenAid appliances as a part of a high-end kitchen renovation. A built in refrigerator was the big ticket item, but I also bought a gas stove/electric range, and a silent dishwasher, all brushed silver. Together, the three items cost me $11,494.35.Everything worked fine until this past spring, but within six months, all three appliances have had major problems. The compressor on the refrigerator failed. You covered the parts, but I paid over $600 in labor. A hinge on the door of the dishwasher rusted out, and I replaced it for over $300. Currently, the washer motor on the dishwasher is screaming every time it runs. Ive been quoted a cost of about $500 to replace it. What about the stove? This past summer the small control board (near the dials) failed, and I had to replace that at a cost of over $400. Last week, the large control board misfired, turning the oven my 16-year old daughter was using to make cupcakes on to clean mode, locking the door, setting the cupcakes on fire, and sending plumes of smoke throughout the house. Luckily, I was home from work with an injury, and thought to flip the circuit breaker. The fire died after about an hour, and the door opened when I put the breaker back on. I just replaced the big control board at a cost of over $500.All told, Ive paid over $2,200 to repair very expensive appliances that are less than 10 years old, and I still have a screaming silent dishwasher. How do you explain this? Planned obsolescence? If so, you certainly have the timing down pat. So why am I writing? I am hoping you will do the right thing by me and in making appliances that last. What is the right thing to do for me? Cut me a check for $2,200? Fix my dishwasher for free? Give me all new appliances and install them? Send me a letter of apology? Im not sure. I will leave that to you. I do hope someone responds. It might be cathartic for me to post a bunch of nasty reviews on the internet, but I hope there is a more constructive alternative.

Purchased a KitchenAid Dishwasher 4 years ago and have had trouble with it beginning 2 months after purchase. It flooded my kitchen due to a faulty water valve. With it under warranty the repairman states, I have seen this on all of these and they know it is happening and continue to put the faulty valves on these dishwashers. Then within a year the bottom rack wheels came off and did this on 2 occasions. Then all the front panel light went out about 6 months later. 6 months ago the top rack fell off (wheels & welds broke and were rusty) onto the bottom rack full of dishes with several glasses. Last night I started up the machine with no water intake and nothing occurred except the smell of wires burning. I will be purchasing a new dishwasher and it will not be a KitchenAid nor Whirlpool! Totally giving KitchenAid and Whirlpool a 0 rating.

As part of a complete KitchenAid appliance package purchase three years ago, we purchased a KitchenAid Fridge Model KRFF707ESS01. Rather than take the specced Frigidaire appliance group that was included with our new home purchase, we elected to spend the extra money believing KitchenAid was a superior product. During the past year, we have encountered some of the inner cabinet led lights not functioning and others flickering on and off. We have determined that it isn’t a simple fix such as a door switch, but rather defective led lights and or an led emitter control board. It appears this is a common problem, however KitchenAid is not acknowledging it as a manufacturer defect.I have read a number of online posts reporting the same issues. The reviewers report having replaced faulty led lights, only to have the same problem reoccur. In one case the reviewer stated they were advised that nothing could be done to remedy the problem. I strongly advise you to not buy a KitchenAid fridge with this led lighting design. Repairs are either extremely costly or impractical as the problem will only reoccur. A highly respected technician in our area has confirmed that this is a common problem with KitchenAid fridges. This is a manufacturer defect and needs to be dealt with accordingly.

Worst dishwasher ever! Never worked right from day one. Dishes from every load still had food spots in them. The top basket is flimsy and the rollers continually broke. The computer went bad after 3 years. Bought the rip off extended warranty that gave me more excuses than repairs but was sold as a complete coverage warranty. Called the company and they agreed to cover the parts but I had to pay for the repairs. They sent out Bragdon Appliance in Cedar Rapids, a slip shot company that never fixed it or delivered all the parts, but charged me anyway.I bought a Kitchen Aid because my mother had one for years. It was made in Amana, 20 miles from where I live. The Kitchen Aid reputation of quality no longer exists. I will never buy a Kitchen Aid again. I dont like filling landfills with their expensive junk. I am throwing it out after 3 1/2 years and it is still under full coverage warranty for another 1 1/2 years.

Excellent fridge. Never had a problem to call for service. I got extended service but was never a problem. Just call to service and Sears came and serviced the fridge. Since then I have no service contracts and no problems with the fridge.

Our KitchenAid Double Oven has had consistently horrible problems with both upper and lower door hinges for the last 10 years. Thank God we opted for an extended appliance warranty because after every holiday with lots of use, we need to have the hinges replaced on one or both oven doors. Our KitchenAid stainless steel 5 burner built-in cooktop with Downdraft Vent has also needed replacement four times in the last 10 years and has been repaired five times in between the replacements due to the burners failure to light, or the burning of the bottom of our pots and pans due to burner malfunctions needing the burners to be removed and replaced.

After looking at various makes and models of ovens online, we purchased/ordered our KitchenAid wall oven (KEBS107) back in August 2012, waiting for over 2 months for the actual delivery of the new oven. Over the next year and a half, we had occasional issues with the oven not heating properly - sometimes it would pre-heat quickly - sometimes it would seem to take a very long time to reach the desired temperature - especially if I was needing to change the temperature during use. After 16 months of use, the thermal fuse had to be replaced. Apparently the oven door has to be closed at ALL times, especially when broiling. Now, after two years of use, the oven is acting up once again and not heating properly. I purchased an oven thermometer to verify this. KitchenAid is going to cover this 2nd repair, even though I was told that my ESP was not currently in effect (which is another frustrating story that I wont go into). I am thinking at this point that there is a major design flaw with this appliance. Having any sort of electronic/module located just over the opening of an appliance that can get very hot was probably not a good idea. If I cant open the door of a hot oven to check on or remove the contents inside, what good is it????? This oven has been nothing but frustrating pretty much since we bought it!

For such an expensive dishwasher, it does not clean dishes well. Also, the unit is less than 5 years old and the door balance parts break? They are made of nylon cord and plastic, attached to a metal door and metal spring. Why in the world would you use such flimsy materials for such a heavy door? I nearly injured myself when the door came crashing down, just missing my foot (the repair parts were in shipment). And after reading all the complaints here I am not impressed.

I live in Burnaby and I am having the same problem with my KitchenAid KSS042FMX side by side with custom panels to match the rest of my kitchen. The service guy gave me the news yesterday the part is not available any longer!! Did you go for the rebuild and did it work? I am told to call this company in the US and they could rebuild it for me.

I bought KitchenAid oven on 8/2002 KEBC208KSSO. The control board was replaced in 8/2006, again in 2/2007. Again, the control board has failed and needs to be replaced! Is this a quality product? KitchenAid refuses to take responsibility for a crappy product.

A KitchenAid KEBS207BSS01 Double Oven came with a new house we purchased. The first time we self-cleaned the oven, the blue porcelain flaked off the convection cover, exposing bare metal. KitchenAid Customer Service stated this was a cosmetic problem not covered by warranty, since the oven was still functioning properly. I replied that the self clean feature was a function that was obviously not designed to chip off the oven interior, and therefore not functioning properly. They suggested a purchase a blue pen from Amazon that could be used to paint over the chipped interior. Incredibly poor product quality and customer service.

Do not buy KitchenAid gas range unless you are ok with cleaning the oven yourself using harsh chemicals. The Aqualift technology does not work one bit and this will deter me from ever buying another KitchenAid gas range again. The fact that KitchenAid has had this issue for so long and continues to sell these products like this will deter me from ever buying another KitchenAid product.

Bought a KitchenAid refrigerator and the freezer handle has been falling off since I bought it. Customer service told me it’s not their problem to fix!!! Don’t buy kitchen aid. They don’t stand by their defective products.

We remodeled our kitchen 9 years ago. We put in all KitchenAid appliances. Dishwasher, microwave, gas range and fridge. I have never been more disappointed with a company in my life. This week after numerous service calls we replaced the dishwasher with a Maytag. Your dishwasher did not clean dishes from day one. We suffered for 9 years. The paint and I stress PAINT on the stainless steel microwave wore off the handle after a year. The range has needed the control panel replaced 4 times. The off button fails every 2 years. The ice maker has been replaced 4 times. The last time the tech told us we had the freezer set too cold. Can you imagine? A freezer, too cold? There were many other service issues that I will not mention because I consider them normal wear and tear. These totaled about $1000 over 9 years, which I think is acceptable. The cost for the unacceptable repairs is in excess of $3500.

My 7 months fridge is broken since end of January, high temperature in fridge and freezer area. Service man come on Feb3, run diagnostic test and left. He said it may need some parts. Called him next day that is not working. I was told no parts in stock, 3 weeks later serviceman show up with no parts and starts to look for leaks, found couple, fridge still is not working. Your warranty doesnt tell you when they will replace fridge. I was told 21 days then whenever serviceman will say it is beyond repair. This brand name doesnt stand for quality or consumer satisfaction. Still waiting for parts and no guarantee when it will be fixed or replaced.

I have a KitchenAid range. It is gas with electric oven. If you lean over it when cleaning you will turn on something. It goes off if you get to close to circuit board. If breaker is set off the whole panel where you set everything will shut down as if stove is broken. Sometimes after breaker is reset it still will shut down. After you do that three or four times it will come back on. I am always afraid the panel is out and that is a major cost. This is a problem somewhere in that control panel. Hopefully someone will find it since this is a 3500.00 range.

It was terrible. I purchased a dishwasher (model KUDS30CXWH) 10 months ago, and its been one problem after another. After a few months, the buttons stopped working. A few months later, it would rinse, then the rack wheels broke, and now it wont run at all. I replaced the card but I needed a bar. Of course, it takes a week to get the bar. KitchenAid doesnt care.

I have had Kitchenaid (Whirlpool) refrigerators for many years now. The older side by side was efficient but difficult to fit all frozen items in especially Pizza Boxes. So the newer Freezer I have is a Bottom Drawer Freezer, which may seem like a good Idea but is quite the puzzle to use efficiently. Most of the time, items are just stacked and get lost or hidden so you wind up taking more things out just to get to what you want. This type of freezer is not user friendly, but I guess is designed to allow better use of the Refrigerator portion of the unit. One last note, mine do not seal properly and frost built up around the drawer and now Whirlpool needs to replace it, the refrigerator is less than 1 year old and was $4,200.

Built-In Double French Door Refrigerator, Side By Side, Freezer Drawer Bottom. 1 Year Old, $10K Unit. Five service calls on the doors that dont close or seal properly. Door springs replaced 4 times. Last a couple of weeks, then break again. Service is subbed out to an appliance repair outfit that could care less. Poorly made product. KitchenAid should replace this box under warranty, but they keep giving me the runaround. Bad product. Bad Company. Bad Service.

I dont have to rinse the dishes and they come out sparkling clean and dried. We can sit in the kitchen and hardly know it is running. Its the best one I have ever had. Would recommend it over and over. You might have to pay a little more, we did but it was worth it.

We purchased all KitchenAid appliances for our new house two and a half years ago. I thought by spending twice as much on American made products I would be all set for quite some time. The stove started by making HORRIBLE noise. When I would call kitchen aid they said it was normal. My husband was able to fix it. The fan was hitting on something. Then the refrigerator stopped cooling and making ice. We had a service call and were told it was totally iced up. We had to defrost the refrigerator for 4 days, and keep putting towels to sop up the water coming out of the bottom. Now 3 months later the same thing has happened, no ice and not cooling. Also the dishwasher stopped closing, the rack had pieces that had broken. We spent about $75 in parts. Never had these problems with Samsung. I cant believe after spending over $6,000 on 3 appliances that they lasted 2 years. DONT BUY KITCHENAID.

I bought a KitchenAid refrigerator in July last year. Less than two months ago, the refrigerating compartment did not work properly. Reno Appliance changed to a new refrigerator. However, the same problem occurred in the new refrigerator before a year, and it has not been fixed until two months after reporting the problem. Kitchen Aid is the worst brand.

The repairman came and opened the back of the oven and realized that there was a fuse (?) that hadnt been pushed in during the assembly and then thought this would be the resolution but the self clean feature scrolled across still saying, feature not available. So next the repairman felt that there must be a computer issue with the stove so he ordered a new panel after speaking to the engineers at Kitchenaid and the next time he came he installed the new one and again the self cleaning feature wasnt available. The repairman had spent at least two hours of time at my place on the two visits he made and I was stressed with what my bill was going to be. He left my house not knowing what to do next and told me he was going to speak with Kitchenaid on my behalf as something was extremely wrong with how this stove was working or should I say not working. I got a telephone call later that afternoon from the repairman who told me that the engineers at Kitchenaid had found what they thought was the problem. Apparently if the power to the stove is interrupted as in unplugging the stove (which was done each time the repairman did anything to the stove) or a power outage, the stove goes through electronic checks to prevent damage and will not self clean for 10 minutes after the power has resumed and will say the feature isnt available. This is not written in any manual, and apparently it was found by the engineers in a small written place in their information. This was a new problem they hadnt ever encountered because obviously no one has come in from a power outage and started cleaning their stove within 10 minutes of the power coming back on.In the end, it looks like the fuse that hadnt been plugged in was probably the culprit and the repairman didnt know to wait for 10 minutes after repluging in the stove to test the feature. Kitchenaid paid the entire repairman bill...my stove is working perfectly now. I can imagine that in the future that the repairmen will be informed off this 10 minute wait period, or that it will be written in the manuals...what a headache to resolve a simple issue but Im happy now with my stove and with Kitchenaid.

We built our house 3 years ago. We chose a KitchenAid kude48fxss6 for our dishwasher. We chose the higher end model thinking it would be better. The dishwashers 1st issue was in our 2nd year of having it. A gasket of some kind went on the inside. The water during the cycle found the path of least resistance out, and cause a fair bit of water damage to our floor by the time we came home and saw. My husband repaired the dishwasher with a $5 part. The parts store commented that it was a very frequently breakdown on these dishwashers. Next came the plastic nub that connected the top basket to the roller. Each basket has 4 of these nubs. Plastic becomes brittle over time especially when exposed to hot Temps and water. So not surprisingly one broke. And now mother recently the entire connection piece that the baskets roll on has broke.Fortunately my husband has been able to fix these items but its extremely disappointing that we spent good money on such garbage and also have to still repair a damaged section of floor. There isnt any accountability for the disposable garbage these manufacturers make. The use the cheapest components designed to last just long enough though standard warranty so that you are stuck repairing and or replacing. It should be criminal. They should take notes from the Toyota production systems and learn about continuous improvement. Then people would be fistful to the brand and their businesses would thrive rather than their current model of cheat and deceit. Sincerely, a mom of 3 little kids who has better things to do than wash extra dishes.

Bought the micro/hood 3 years ago and have had nothing but problems with the micro. Starts beeping and the micro has started on its own. I think it is a safety hazard and will start a fire. Have put it on a power bar and turn it off when we are not home and at night. Had the controls switched out twice now to no avail as it still happens. Kitchenaid is sending their repair man again (Sears repair twice) and now Kitchenaid repair man twice. Both could not find the problem. Tired and scared of this darn microwave and want it replaced and out of my house before something terrible happens.

We purchased a KitchenAid side by side fridge from Sears ten months ago. I have since had it serviced for four times and Im now going on my fifth. This time around, I will have replaced nearly every part in the fridge. My complaint is not only with regards to the condition of the product and Sears failure to take responsibility for it (not to mention all the food Ive had to throw out), but the fact the Sears service department makes it extremely difficult to get them to come out in a timely matter.Last time we checked our fridge, it was 60 degrees. According to Sears, it would be a minimum of one week before they could come out and repair the fridge, even though our last repair guy had the part needed to fix the fridge shipped directly to our home. The part is currently sitting on our kitchen counter. I guess my question is, is there a lemon law that protects my family from Sears and the obviously faulty item that they sold us? If so, I would like this fridge replaced. Im very much considering contacting an attorney. What are your thoughts?

We purchased the above-captioned refrigerator in February 2013. For many month after the purchase, we dealt with a bottom freezer door that would freeze shut and could not be opened without using tools. After four different repairs, the door was finally fixed. Just this month the freezer and ice-maker completely failed. Initially we were told it was a control board. Luckily, we had a second opinion (which we paid for) to find out what was really wrong. Both evaporators have to be replaced. The freezer has been out for two weeks and will not be fixed until the end of this week. The refrigerator is defective and should be replaced.

KitchenAid dishwasher KUDS30FXSS4 - The overall cleaning of this product has been good. However, I have replaced the adjusters on the top rack twice which has cost me $150. The pieces are flimsy plastic pieces that I am sure will need to be replaced again as they have only held up for 1 year each. The inside screws that hold the door together came unscrewed during a cleaning. Thankfully I was home to clean up the puddle that was growing on my wood floors. I am not happy with this product and am disappointed that I paid so much for it and continue to pay for a top name brand appliance. I will not purchase another KitchenAid dishwasher nor will I recommend this product.

I am very happy with my stove. I have a gas stove and it also has a convection option. The heat seems true to temperature. The convection is a great option when you need to cook in less time. The only drawback is the knobs are not a solid piece and the wrap they put on it seems to be coming off. I use the stove a lot!

Hello, I just purchased a KitchenAid fridge model # KRFC300EWH. While it is working like a new fridge should, the interior water dispenser is painfully slow and you need both hands and a shoulder to keep the other door open to use it. I would never purchase this again.

I purchased a top-of-the-line KitchenAid dishwasher in 03/2009. From day 1, I had to wash the dishes by hand before putting them in the dishwasher because it just didnt get the dishes clean. Fast forward to 02/2017 and I called KitchenAid to let them know this dishwasher is now full of rust, the cleaning elements are rusty, the racks are rusty and what would they do about a dishwasher less than 8 years old. I was told because its so old they wouldnt do anything to help me. Hence, they said purchase another dishwasher. I had my last dishwasher for over 10 years and it worked like a dream. I will NEVER purchase another KitchenAid product again. They do NOT withstand the test of time and are poorly made.

I purchased the top of the line KitchenAid dishwasher 2 years ago, paid over $900. I bought the extended warranty and it broke within first 2 years. Turns out there are no parts for the repairs. National back order. This is a new appliance. I paid $250 for the extended warranty only to get a buyout of $573. I am now without a dishwasher and out over $600. My other rant is that they are now going to throw this thing in a dump. What is their carbon footprint? I have never been so dissatisfied with an appliance in my life! KitchenAid can kiss my ass!

I purchased a KitchenAid double oven, microwave and dishwasher between March and April this year. On May 24th, the day school was out for the summer the microwave stopped heating. I called customer service and they said that a replacement would be delivered soon. Called again on 6/5 as nothing had come as promised and was told I was just approved for replacement and that I would get it in another 5 to 7 days. Called today 6/13 and was told the microwave is on backorder and they are not sure when I will get it. No effort to resolve the situation. Other than, I will talk to the expedite board and get back to you in 24 hours.It is ridiculous to go without a microwave that you paid over $600 for and it lasted less than 60 days. I saw that the retailer I purchased the unit from has some in stock and asked the customer service rep to get one from them and get it installed this week. Rep had to get approval for it. Looks like I will get to go yet another week without a microwave. The way it has been going, I will have to call them again to get nowhere. DO NOT BUY KITCHENAID!!

In spring of 2011 we re-modeled our kitchen and purchased 3 KitchenAid appliances: dishwasher, refrigerator and microwave. On Sept. 10, 2016 I called a KitchenAid authorized repair shop (Dan Marc Appliance, because the top inside of my microwave had a hole in the roof). On Sept. 14, the technician arrived and I was told the part will be ordered. On 9/29/16, I called Dan Marc for an update but they had no information. On 10/3/16, I called Dan Marc again and was told the part was on back order. On 10/21/16, I called Dan Marc again for an update and they told me the part would be in by 10/26/16. Its now 10/30/16 and I havent heard from Dan Marc. I would buy another microwave, but Ive already paid Dan Marc for a service call totaling $120. My microwave is only 5 years old so I cant understand why it takes 8 weeks to get a replacement part. I will never buy another KitchenAid appliance again!

We bought this fridge in 2013, it looks good and has all the features that we need. We are senior citizens, so, prior to 2013, we had owned a number of fridges and never ever had a problem with any of them. This fridge is different, in 2019 the fridge stopped cooling because of the ice buildup. Repairman removed the ice, but he could not find was was wrong. Since then the fridge has not worked properly. In 2020 we placed another service call with Whirlpool (every service call cost a few $$ ).The tech suspected that there is a problem with a control panel, however he was not sure. He informed us that the repair would be quite expensive and it is not covered by warranty. The fridge is still not working properly - the cooling is on and off and we found an ice buildup under the freezer. By now we have had enough with costly repairs and persistent problems. It is time for a new fridge and we will make sure that it is not KitchenAid or Whirlpool. Stay away from these brands.

Bought this oven about 6 months back. We cook almost daily so it has been put to great use. The four burners works great. The one in the middle for the grill plate is ok. It probably needs a larger burner or two smaller ones. Have also used the oven to bake and used both features-conventional and convection. Overall great value for use.

I believe the adage is true, things just arent made the way they used to make them. Its 4 years old, the wheels pop out of the top track constantly and weve had some problems with leaking. Maintenance was out to fix a problem within 6 months of owning because the motherboard fried. It went almost a year without working through certain commands. For instance: if you wanted to use the normal or heavy wash cycles, forget it, the machine would only run the one hour cycle. Its just been a pain in the butt. However, it is quite quiet. Especially compared to our last dishwasher. Not as quiet as some, but it is sufficiently quieter than I had expected.

When I purchased my dishwasher, I was told that KitchenAid racks were guaranteed not to rust or break down. I purchased my model, serial# kuds03ctss on 11/21/2007 and its racks are doing just that, causing rust stains on my silverware. When I called in repair, I was told, You must talk to the manufacturer. Thats not something we can handle. Well, I am talking to you. This was one of the big selling points of your product. Will KitchenAid stand behind their product and replace my racks?

The oven shuts off in the middle of cooking, then will turn itself back on, anywhere from 30-60 minutes later. My husband and I moved into our just built, brand new home with brand new appliances, in November 2006. We have a Kitchen Aid Gas Range Architect II series (model KGRS807SBL00). The first Christmas meal, in December 2006 was just shy of a disaster. The fan in the oven kept making a horrible sound, and then the oven shut off in the middle of convection cooking the prime rib roast. Luckily, the neighbors let us use their stove to finish the roast. Our entire family and guests didnt eat, until almost 9PM that night. The oven, of course, turned itself back on within an hour or so. A service call the next day showed nothing was wrong with the oven, and the issue couldnt be replicated. Next year, no noise from the fan, but during the Thanksgiving dinner, the oven shut off again unexpectedly, in the middle of a regular baking cycle, and of course, with no warning, turned itself back on 30 minutes later. This year, same thing happened, and again, a $30-$40 service call to a licensed Kitchen Aid technician shows nothing. The diagnosis cant be made, because the issue cant be replicated. The oven is barely 5 years old, and of course, is outside of the warranties, and frankly doesnt get much use. Its just me and my husband cooking. Were often not even home, and Ive used the self-cleaning cycle twice in the 5 years weve had it. This oven doesnt take a beating in terms of use, and certainly seems to be a faulty product. The only similarity to the occurrences when the oven shuts off appears to be that several burners are going while the oven has been on for a while. Its like the system overloads, which sounds like a computer or electrical sensor issue. Ive spoken with several customer service agents, and and ultimately, my calls to Kitchen Aid are a waste of time. They continue to recommend more service calls, which cost money every time, with no resolution and a stove Im stuck with, which wont work consistently. I will never buy another Kitchen Aid/Whirlpool oven again, and will tell everyone who will listen what a crappy product they produce, and how they wont stand by them.