Tall side by side with brushed stainless finish and separate water and ice dispensers tall enough for glassware. Finish shows fingerprints and other marks, but cleans off ok. Filter cartridge accessed from outside and at bottom vent area. Controls and seals good for this unit and energy consumption seems about right and reasonable. Still has limitations of side by side for storage and standard depth is not as desirable as counter depth.

We purchased a Kitchenaid dishwasher about 3 years ago. KUDS35FXSSO. This dishwasher had the wheels on the top rack fall apart within the first 2 years. Then just days ago, the main controller just stopped working. It looked like the controls were not getting power. So we called Whirlpool and they sent out a local company to see what was wrong. I had to pay $100 for them to tell me that the controller is known to go out and be defective. Also the internal control box was hanging by the wires, also known issue and has caused fires. I also found out the valve was not working so the top sprayers were not getting water so they were not cleaning the top dishes.The parts for these items are covered from years 2-5, but not labor. Total labor cost for all of this plus the previously mentioned cost is around $300. That is not to mention that a heating error was also found (another known issue) but not covered by the warranty. My question is if all of these are known issues, and have occurred to many people, why are these dishwashers not recalled? Or why hasnt there been a class action lawsuit! I will not have them fix this piece of garbage, just so I can pay again down the road to replace or have it fixed again.

The food does not get very hot regardless of temperature set. It gets warm or warmer. Prefer my toast oven if the dinner is not large. This little oven cooks faster and HOT. Customer Service was UNHELPFUL and rude. Oven is OVERPRICED and low quality.

Moved into a townhome. Excited to return to KitchenAid products including the gas range. It took 40 minutes on all burners to boil a single pot of water. I had a technician come out. He pointed out the grates sit too high. He suggested replacing the safety valve. Total cost was $300. It did not make a change. I called a distributor. He reported I cannot replace the grates and it is a faulty design of KitchenAid. If anyone can help I would appreciate it. Model number is KGSS907SSS00. It is a 2006 product. I am worried regarding the self clean over after reviewing your website.

42-inch side by side model KSSO42FMX bought in 2005 stopped working in December 2013. After 2 months of trying to get it fixed and trying to fix it myself, I decided to replace it with an even more expensive Sub-Zero model. It did not turn out to be a control board issue, which others have complained about. Likely a problem with the sealed system. KitchenAid/Whirlpool did not even respond to the owner of local store where I bought it or to the builder who installed it during our high-end remodel.

We built a new home three years ago and installed all KitchenAid appliances. The refrigerator has been a lemon. KitchenAid has not been helpful in dealing with repairs. We have repaired the ice maker four times and finally it was replaced. Most recently the refrigeration system has developed a leak and is not cooling. We were informed that the retail cost of the repair is $3000. If we had not built in the refrigerator and purchased cabinet fronts for the doors we would have replaced this appliance.

My husband and I purchased a KitchenAid dishwasher 2 years ago and had our first problem when we opened the dishwasher for the first time. The bracket holding the third shelf was broken. The dishwasher had already been installed so we could not return it without a lot of problem. KitchenAid sent out a technician and he replaced the part. The rack opened with much difficulty but he said he could do nothing about that. Over the next two years the dishwasher had a slow leak that was not detected until we noticed black mold growing over the side and front of our cabinet next to the dishwasher.We called kitchenAid and they sent another technician who informed us that the leak was a result of the replacement bracket being installed incorrectly. When we again called KitchenAid to rectify the problem that they caused we were informed that it was not their problem and we had to pay for the part as well as a large bill for labour. We are completely dissatisfied with KitchenAid and their total lack of support of their customers. I would never recommend a KitchenAid appliance to anyone.They do not back their product unless you are willing to pay again and again. As I have noticed on some of the other complaints filed with consumer affairs re: KitchenAid dishwashers, we also have noted a bad smell from the dishwasher if the door has been closed. I was unaware that it was the result of the dishwasher not having a fan motor. What an inferior product it truly is. Had we known we would never have spent so much money to purchase their product.

From the time I purchased this refrigerator it has had problems. Doors are cheap and flimsy, temperature set doesnt work, delivered scratched, not set-up correctly, tempered glass cloudy, scratches easily, plastic cheap pieces break off to drawers with gently to moderate use. Terribly overpriced and poor quality; dont buy a Kitchen Aid product.

Bought this June of 2016. Looks great and worked great. Received the ultimate error code. PO flashed every 10 minutes or so. Fridge shuts down and restarts. Fridge and freezer parts stopped working correctly. Replaced the pantry Drawer UI PCB circuitry board and the harness attached as instructed by Whirlpool through an authorized repair facility. Six hours later, error code returns and there are no noticeable changes. Had the evaporator motor replaced at a follow-up date, as the original part was wrong that was shipped. This cooled the fridge and freezer correctly, but the PO error code returned.$800 later, tech support at Whirlpool has 2 or 3 more ideas as to what else it could be. The fridge is out of warranty and customer support can only offer me $75 to help for the $3,500 spent. My 14-year-old Conquest fridge by Whirlpool in the warm garage is working better and has only cost me $45 in parts since new for a new fan motor. The design problem is that there is a circuit board under the water dispenser, and no way to keep any leaking water from frying the circuit if that was ever a problem. Im hoping the next dart we throw hits the problem(s) and fixes the issue.

We purchased new Kitchen Aid Appliances for a total kitchen remodel 3 1/2 years ago. We also purchased the extended warranty from the people who sold us the fridge (Kitchen Aid Counter Depth Refrigerator with French Doors), range, and dishwasher. Both the range and the fridge have had problems within 2-3 years of use. The range had warranty (from the extended warranty coverage) repairs 3 separate times! Now, the fridges water valve stuck open and flooded the kitchen floor which is 3/4 inch tongue and groove maple hardwood. The extended warranty people (Repair Master) will only cover fridge repairs. (They deny they will cover any collateral damage.) We still have another year and a few months on the fridges extended warranty which would take it to the appliance being 5 years old. The extended warranty people said we have to go to Kitchen Aid for help with the floor damage. Just got off the phone with Kitchen Aid and they denied any obligation since their 1-year warranty was up. So, with what could be several thousand dollars of damage to the kitchen floor, we are forced to place a claim with our homeowners insurance! We have never paid more for appliances in our lifetimes (married 35 years) than we did for what was supposed to the top end appliances such as Kitchen Aid. And then, once Kitchen Aid has your money and a year out of you - you are on your own! We will never purchase Kitchen Aid again. They are simply not Worth IT! And the extended warranties are baloney too! You might as well save your money. Its too bad that big companies dont care about the little guy anymore! Think long and hard before you buy Kitchen Aid!

Our new side by side KitchenAide refrigerator has now 3 times only been able to cool to 55 degrees F. Apparently the technicians have problems finding the cause of coil freeze up on the dual evaporator units. These should be taken off the market until the engineers can figure out what is causing this. I cant believe I replaced on operating 15 year old refrigerator with this $2400 lemon!

I purchased a KitchenAid 42 Built-In refrigerator through Western Appliances (located at 1976, W San Carlos Street, San Jose, CA 95128). Within 1 year the right door would pop open after closing. I called Western Appliance first and they said they can’t do anything and I should call KitchenAid directly. I called kitchen-aid and they sent service technician, but it didnt fix the problem. In last 1 year they have sent service technicians almost 6 times and the problem still persists. After paying $8389.31 I am using a duct tape to keep the door closed, otherwise the food will go bad.I would like to get either my money back or product exchanged for a good one. Customer service said that they have sent my compliant to Pex department, but they didn’t give me any assurance on when it would be replaced. For last 1 year I am tired of calling them, getting a service scheduled and then staying home from work for the service technician to come home. They have changed hinges, they have even changed the door, but the door still pops open within seconds after closing. Here are more details on the fridge. Model Number: KBFN502ESS Serial Number: **Purchase Date: 02/14/2018

I bought this 1st model about 8 years or when it was a new model. After 1 year the rectify started becoming very noisy to the point that you had to shut the bedroom door because of the sound! I bought it at Brandsmart USA and they sent out their tech in 2 weeks after call and ordered some parts and took another 2 weeks to come back and install. Seemed to work fine but soon the problem was back and another 2 weeks and a repeat of the latter! To make it short this went on into my extended warranty which I purchased with fridge. After humorous service calls from different techs they have me a refund and I purchased my 2nd same model rectify believing I had just got a lemon. Well to my surprise it began after about a year later with the same problems! I lost many days of work and pounds of food in this experience and was told this was going to be replaced also but to this day I have to defrost freezer and rectify about every 30 days. So my conclusion Dont buy a KitchenAid fridge because I see now after internet investigation Im not alone!!

We built a brand new house in 2011/12. New house means all new appliances. Our KUDS30IXSS6 from Sears seemed like a great product at first. So quiet you sometimes didnt even realize it was on. But then the wheels of the top rack broke off one by one. I realized my brand new Hickory floor boards were beginning to warp - the leak apparently inviting a colony of ANTS to live under my dishwasher!!! And the control panel would stop working from time to time, only to magically start working again after a week or two - just as I was about to call in a repairman. Well it has stopped working again and after reading countless stories of people with the same exact experiences as mine, Im not going to waste my money getting it fixed because according to the reports of others it will only happen again and again. This dishwasher is only 3 years old!! Within the first few months the problems started. A $900+ dishwasher that is worth nothing but a headache.

My parents bought this French door refrigerator Model # KRFC704FPS00 3 months ago (July 2017) from Sears in Cerritos. They paid a lot of money for this fridge. We called Sears first but because there’s no extended warranty, they don’t wanna schedule a service. Assistant Manager tried to help but that went down the drain. At first, it was making little to no ice then ice build up on the bottom drawer then few days after it was making this loud sound and not cooling anymore.I called, emailed, left messages through their website. No response. Posted on their FB wall. Responded so fast. Technicians scheduled, came and told my mom to go to Sears. Called Sears told me to contact Kitchenaid. Get the drift. Scheduled for repairs then days came near the technician reschedules. This is unscrupulous, delaying tactic that this company is doing. My mom’s health is at stake because she is taking insulin. Is there a way to help us just get a new refrigerator and get my parents money back? Please help.

We purchased this fridge 7 years ago and it is built into our kitchen -- thus not easy to replace with an alternative. It stopped working one week before Christmas. An engineer said that it was the main circuit board that was faulty, We called KitchenAid (Whirlpool) and were told that it could not be repaired and they could not assist in replacing it. They claimed that the company who supplied these boards to them had been destroyed in the Japanese Tsunami and it was not possible to replace them. They actually said to us, You are on your own. How can any responsible manufacturer say such a thing!? Clearly they have no concept of who keeps them in business. They offered 25% off a new fridge (to replace would be $10,000) but would not put this in writing or tell us how we could access the discount. It was impossible to reason with them. In despair we turned to the internet and found 355 similar complaints (all negative) about the same fridge. However, we also found a guy in Florida who said he could repair the board for $120. We had nothing to lose so we sent it to him. He was brilliant, texted when it arrived, texted that he had tested and confirmed it was repairable, texted when he had repaired it, and then texted again to say it was on its way back. Brilliant, all within 24 hours! We fitted it on its return and hey presto, the fridge worked and has continued to do so. So why cant Whirlpool be as caring and offer this service, indeed even work with this gentleman? You can go onto eBay and find the board you need for sale at $1800 (supply & demand!) plus you may also find other similar people who offer to repair the board for around $120. We now have our fridge working again (and have not had to buy a new one and refit the kitchen). However we will NEVER buy a Whirlpool/KitchenAid product again. (They trade under more brand names than just these, so look carefully). Indeed having had a whole spate of other kitchen appliances also break down for various reasons, we have determined to NEVER buy a US-made brand again if we can avoid it. (Marvel are another one to avoid in our view). The only branded kitchen appliances we have that has never broken down is made by Miele and LG. Our kitchen engineer said that this Miele and other German brands (and Korean) are the models they are called out for least. On telling this tale to friends, 3 of them all said that they had the exact same problem with their Kitchen Aid refrigerator at about the same time. One had felt obliged to replace with the same product but 2 others said, Never again with KitchenAid, and purchased other manufacturers. It makes you wonder how any company can stay in business with this level of low quality products and poor customer service. I suppose if you have bought up most of the competition (at least in North America), you can feel that you control the market and thus dont need to care. Complacency is the beginning of most disasters!

Kitchenaid dishwasher model kuds301xwh7 - This dishwasher is 23 months old. 3 of the 4 upper rack clips have broken. When I called Maytag to schedule service for 10/30, the service provider Bragdon Appliance never showed up. When I called, on 3 occasions, I left messages with no return calls made to me. I called Maytag again to be told they couldnt get them back until 11/7/14. I escalated to a supervisor, Benjamin, who told me they couldnt anyone out any sooner b/c there arent any other providers. I have scheduled service and I am going to buy the replacement part and try to fix on my own. Looking @ the racks they are highly corroded and brittle looking. We dont use high heat or heated dry. We use the silverware rack from our old GE from 7 years ago that is not as corroded nor does it feel brittle.

We have had this range for 6 years. If you check the service calls, 3 have been for the oven not reaching maximum temperature. Each service call is close to or more than $200.00. The temperature works for a while and then returns to 259 degrees. Never been fixed properly. Now we have an error F2E1, service call $125.00. The repairman said we have an error F2E1 and we would have to order a new keyboard. Really $125.00 to tell us what we already knew. Now, to make matters worse he said this part, estimated cost $500.00, may not correct the problem and further work/parts would be needed and he wouldnt know until he tried the new part. The most frustrating part is he said the keyboard part could not be returned if further work was necessary thus increasing the price and that couldnt be determined until he started the work! So, we have decided to buy a new gas range and a new fridge and obviously neither one will be a KitchenAid.

After using the self-clean option on our Kitchen Aid range, the oven door locked, the oven could not be turned off or regulated, and an indicator light for the probe was on the display screen. Due to the inability to turn off the oven, weve had to unplug the unit, not use the oven, and light the stove top with a lighter. Ive read numerous complaints on the internet regarding this product and am applaud that KitchenAid has not recalled this item. Agreeing to replace a part through 2010 and not pay for the service call in unacceptable. We did not use the self-clean option until this year (2011) and had no reason to question the product prior. It is a very dangerous issue. KitchenAid needs to rectify this immediately.

I purchased my KitchenAid dishwasher at Home Depot in April. I moved in my house the end of July. In Nov the dishwasher was not working. I tried returning it and home depot would not let me. I purchased the extended warranty and had to go through them. An appointment was scheduled for Nov 19 and the guy never showed up after waiting all day for him to come. I was told after all day he had to reschedule for another 4 day wait. The repair man said it was the motor. It is completely shot. I was told the motor would be in Dec 8th and installed the Tuesday after. After not hearing from them once again. For my appointment. I spent an entire day on hold. 10 am to 4:00 pm to be exact to now be told they can’t find the motor (due to covid) and have 3-4 weeks to locate one before I will be issued a new dishwasher. It is now Dec 22. Still no answer. No one answering a phone and on hold for entire day. After now a month of dealing with this and no one wanting to help I would never buy kitchenaid again. Terrible service, no customer care.

Control panel wore out after 6 years in a summer home. The part has been discontinued so the whole dishwasher has to be replaced!

Brand new refrigerator, stainless steel, is all rusted and KitchenAid will not replace or repair it. They say the damage is cosmetic and therefore not covered by warranty. It is clearly defective material. I have had the refrigerator for 5 weeks and its been rusting since the day we plugged it in. We tried to clean it and deal with it ourselves before complaining, and when it finally became apparent that it was getting worse and worse, I called and was told its not covered. I just bought it!!!! I will never buy anything again from KitchenAid, and I strongly suggest you dont either!

My 7 months fridge is broken since end of January, high temperature in fridge and freezer area. Service man come on Feb3, run diagnostic test and left. He said it may need some parts. Called him next day that is not working. I was told no parts in stock, 3 weeks later serviceman show up with no parts and starts to look for leaks, found couple, fridge still is not working. Your warranty doesnt tell you when they will replace fridge. I was told 21 days then whenever serviceman will say it is beyond repair. This brand name doesnt stand for quality or consumer satisfaction. Still waiting for parts and no guarantee when it will be fixed or replaced.

I have a Superba Gas range. Im not sure how old it is since it came with the house. But we have spent hundreds of dollars in repairs. It started with the self clean option. It didnt blow out our panel, but warped, or melted some of the frame, and other moving parts. We have never been able to keep our oven door shut properly ever since. After calling the repair guy, he says the oven door hinges needed replacing. Expensive, but okay we did it. About 6 months later, the same thing happened. We needed to use a step ladder pushed against the door to keep it shut while cooking. About 2 months after that, the panel blew. Another expensive repair. One year later, our broiler no longer works, the door, is literally falling apart, and although the rest of it works, there are no lights on our panel, timer doesnt work, clock is off, cant even see what the temp is.At this point we are just letting it die instead of fixing it. Especially when the repair guy (after 3 visits about the ajar door) said he just doesnt know what else to do. After reading several forums, I have to say that the self clean function is the worst enemy of any oven, and it should be removed. Hide all the elements to make it easy to clean with soap and water, and thats good for me. There is no point in having the technology, if they cant see how it negatively affects and breaks the rest of the oven.

Apparently, the rocket scientists at Whirlpool have decided we all want the vent fan to push heated or cooled air out of our homes the entire time our microwave runs. So the electronics theyre using are so poorly designed they cant tolerate normal operating temperatures. Ovens like this have been sold for more than 30 years without the need to run the vent fan like this. Buyer beware!

I love the stainless steel interior. The dishes come out clean on light China wash. It is 8 1/2 years old and I have had no problems. This is my second KitchenAid dishwasher. I recommend it.

Extremely dissatisfied with the KitchenAid product, warranty and customer service. I contacted them Feb. 5th 2015 to inquire as to the procedure to resolve an issue with the door of my microwave not opening. After a considerable time of answering questions, I was told that my unit was no longer covered under warranty. I then expressed the following info to the KitchenAid representative and offered copies of documentation:1/31/2014: Ordered 1/31/2014: Deposit $5412.50 4/22/2014: $3252.91 final pay 5/15/2014: Appliances delivered 1/16/2015: Moved in 1/19/2015: Microwave installed by Vassar Electric 2/05/2015: Door would not openYour representative stated that it did not matter, KitchenAid’s warranty is based on date of purchase (1/31/2014), not date of deliver (May 15, 2014) or the date of installation (1/19/2015). We were told by C&D Appliance that we had a deadline to order or the price would go up. We explained to them that we would not need the appliances for several months as the house was under total remodel. They said no problem as they would store them until we were ready so all the appliances were ordered at the same time and stored at C&D Appliance warehouse. We get a call one day that they needed to deliver the appliances as they need more room in their warehouse so we stored them in our shop area. Little did we know at the time of purchase that the warranties started on the day we ordered them which was also the date of invoice. It cost me $660.33 to use the microwave for 21 days. I also have no warranty on the KitchenAid dishwasher, the Jenn-Air cook stove and the Jenn-Air refrigerator, all of which are product lines of the Whirlpool Corporation. Adding insult to injury, I filed a product review with KitchenAid that they REFUSED to post!

Background: Purchased $6500 of appliances in November of 2010. Refrigerator, Oven/Cooktop combo, Dishwasher, and cabinet mounted Microwave. The only one weve not had issues with is the Microwave. Lets work in the order they are listed: 1> Refrigerator, YEAR 2 >> Freezer door would not properly close. 2 service calls later issue fixed. YEAR 5 >> Out of Warranty. Defroster drain line plugged with ice leaving the interior of the freezer coated in ice and the automatic defroster in operable. Went online, researched the issue and cleared the blockage after two hours of work. Year 6 >> Louder than usual noise when compressor running. Called my Appliance Technician, of thirty Years. Diagnosis issue as one or more bad springs in the compressor, allowing compressor rotor to contact the compressor housing. Contacted KitchenAid, explained the issue. Set up an appointment for the AM, two days later. Next day received phone call from the assigned Appliance Repair service saying they had an appointment scheduled for the PM next day. I explained I was told the appointment was for AM. They said no. They made it for the PM. Okay, right hand doesnt know what the left hands doing. Was also informed there would be a $109.00 service fee for coming out to diagnose the problem. Told them what my Technician had diagnosed. Said they would have to look at it. I asked how much the repair would be if it was compressor. They told me it would be a flat fee and wouldnt be able to quote me an estimate until THEY diagnosed the problem. I asked if the service call fee would be applied to the cost of the labor. They said no, it would be in addition to the labor. Called KitchenAid again. Asked if the parts could be sent to my Appliance Repair Technician? They said no, they could only be sent to a certified Appliance repair shop. KitchenAids definition of a certified shop is one that has a contract with them. Anyway. No other options, called Payless Appliance back and kept the appointment. Technician arrives, listens for the noise, He said the compressor was running and the only noise he could hear was coming from flap/door that allowed Freezer air into the Refrigerator to keep the Refrigerator at the correct temperature. I told him that the noise he was hearing was not the same rattling I would hear when the compressor was running. He said the compressor was running and that was the only noise coming from the unit. During the diagnosis process the Technician opens the Freezer drawer and says its not adjusted properly, and thats most likely whats causing the ice build up in the freezer. He adjusted the drawer. $109.00 later, Freezer drawer is more difficult to open and close and the noise is still there. I inquired if there would be another service call fee when the noise returned. He said, yes, there probably would be since the only thing he could hear was that door/flap noise.Dishwasher: Year 4 > Out Of Warranty. Control Panel starts flashing codes. Called my usual Appliance Tech. He diagnosed the issue as a defective heating coil. Ordered the part and called me when it arrived and was able install it the same. When I ask for a bill, He quoted me the cost and told me to use the Dishwasher for few days to make sure that took care of the issue.Oven: Year 1 >> Under Warranty. Cooking dinner, and the oven starting flashing an over heat error message. Attempted to the oven off, but no controls worked. Checked the trouble shooting section of the owners manual and still nothing worked. Not sure if the oven was still on, I shut off the power at the circuit breaker, waited an hour and turned the power back on. Unknown what the issue was but it has not happened again. Bottom line: $6500.00 worth of Appliances and only one of four has been without issues. Will never purchase another KitchenAid, Whirlpool or any other Appliance made by that group.

I bought all KitchenAid appliances at the beginning of 2013 and I have had to have the freezer fixed 3 times and now the cook top is broken. I have an extended warranty that I bought through KitchenAid. It is Dan Marc Appliance Repair in New Jersey and they are horrible. They either order the wrong part or the part comes broken. I always have to go 2 weeks without a refrigerator or freezer. And I also lose a freezer-full of food. KitchenAid, who is owned by Whirlpool, is horrible to deal with and I would not recommend them to anyone. And to me these appliances are new and to have them fixed 3 times in 2 years is not acceptable. They are also overpriced.

Recently purchased a top of the line KitchenAid Induction Range... Beautiful looking stove it is a $4500 range... Not a baseline model by all means kind of in the high mid-range market. Of course like everyone does made sure it noted self cleaning and for me it is especially important because I was in a really bad car accident and I am unable to use my left side only 50%. It is a button clear as they noted on the product Aqualift Self Clean. Watched the video on how to use the feature and how great it works and they use a simulation from a computer... Not a real time real oven video and it is pretty clear why because it does NOT WORK! Went back and read the instructions. Pour 16 ounces of water in the bottom of the stove, remove the racks and hit the self clean button and in 40 minutes you should be able to wipe the oven clean.Well folks to be blunt... You cant wipe **! It actually bakes the grease on the back, sides and glass of the oven more because the steam helps it spread and when you go to wipe it the cloth gets stuck as the grease is sticky and tacky. Bought the oven in May, didnt move into the home until July and tried cleaning it in Sept so literally 3 months. Wasnt really that dirty but Grandpa came over and put some meatballs on a tray and didnt cover them so there was some grease splatter. Well should have been a simple task for any real self cleaning oven but nope not one bit came off. In fact I tried cleaning the glass with the scrubby they provide etc and nothing. It is baked right on from the Aqualift.Did some research and guess what Whirlpool knows it doesnt work but continues to advertise as such! They are even in a class action law suite and when you read all the literature on the oven and the Aqualift capabilities and how great it is for the environment, no smell and simple wipe up technology wow you are sold but I guarantee you will be fooled. Even the techs that come into your home know that the product doesnt work.So to be clear when it is time to clean you add 16 ounces of water, take out the racks hit the button and in 40 mins voila. At the bottom of your stove you have 16 ounces of water that you need to now try to get out of the bottom of your stove, the grease splatter is not wipeable and now more than ever all over the back, sides, glass and bottom of your stove and absolutely will not budge without a harsh toxic chemical of some sort and some serious elbow grease and at least two hours of your time. (Dont forget about the water that is at least 40 mins to try and get all of that cleaned up and out of there.) BUT YOU VOID YOUR WARRANTY if you use any chemicals in this oven as you damage the finish that is supposed to be non stick but is not? You VOID THE WARRANTY if you use a scrubber other than the Whirlpool approved scrubber?They have a 100% customer satisfaction guarantee and folks... this means Jack because they do not stand by it. I am 100% not satisfied and have called to try to work something out with them along with the other 1000s of people who have been ripped off in this scam and let me tell you they 100% dont give a crap if you are satisfied or not... If they did they wouldnt sell the Aqualift product anymore as it has caused them a slight headache. Instead of taking accountability or doing what is right and having some integrity they dont honor their guarantees, do not stand by their products and as consumers we continue to buy and raise their shares and make the higher ups rich while they buy other brands of appliances and laugh at us who are buying their brands!Oh yeah by the way the induction works great... Boils water in 30 seconds and one night just before bed the stove top all on its own turned on and became very hot melting the components all under the glass top and creating heat and warping my brand new kitchen cabinets. Stove wasnt on and they said it is a rare malfunction. WOW!!! So yeah not only is the Aqualift Defective and a whole lot of false advertising and fake promises going on... Some of the stoves have the ability to cause a fire and burn you and your family to the ground. All this for $4399.00. If youre lucky you can get it on sale for $3500 like I did. :) What a joke!Dont think that Lowes or any other of the big box brand stores will help you either. Lol they only offer 30 day warranty on appliances. I bought $8000.00 in appliances from Lowes in addition to $3000 in yard appliances in the last 3 months and they still wouldnt even help... Again why would they sell these products? They dont even care if the products they have in their stores actually work. Not happy that consumers have no recourse on any of this and this isnt enforced... in any way to protect US the people. Protect yourself by NOT buying and boycotting and hitting them where it hurts which is their share price. Thanks everyone and good luck!

The oven (model # KGRK806PSS01) was put in self clean mode. I came back to the kitchen later and found it had powered off; the oven glass was shattered and hot pieces were falling on the floor. After letting it cool down, I unplugged it. I later plugged it back in; still, it had no power and the self clean oven door latch will not unlock. Oven is completely useless now. The glass and parts alone to fix it are over $450 plus a service call & labor would put it closer to $600. I bought this at Sears about 5 years ago and they referred me to KitchenAid. KitchenAid finally offered to fix it for $370; however the glass is on back-order for 3 months. I see many similar complaints online and judging by the long back order on the glass, Im sure there are a lot of other people in my boat. I reluctantly ended up taking KitchenAids offer and I will not buy KitchenAid again.

We bought a KitchenAid Dishwasher Model KUDL03IVWH0 in December 2008. It has leaked since the first time we ran it. We were both commuting long distances to work, trying to get moved in after putting our stuff in storage to have all the floors redone, have otherwise busy lives, and agreed my husband would fix it or call to get it fixed. To make a long story short, we put a cup under and forgot about it until after the warranty ran out. The extended warranty is $309.95 for a year, which did not seem worth it since it was a manufacturers defect - we did not want to give them any more money. We are looking online for a way to fix it ourselves, but in any case well never buy a KitchenAid dishwasher again!

I have a KitchenAid Refrigerator and Microwave Oven Combo which are 8 years old. The refrigerator went out on 11/26. My warranty was out so they sold me a 1-year extended for $429.00. A&E came out on December 3 to fix the refrigerator. The repair guy said it was the circuit board and would order it. He said it would take 1 week to get the part. The part never showed up and A&E called to find out if I received the part. The repair guy told me to move the fan to keep the refrigerator cool. He told me the part is back ordered until January 19. Now I am out of a refrigerator and freezer. I lost over $400 in food. I called KitchenAid back to get a tracking number for the part. They told me the part is due in on December 19th so I booked another appointment. After 15 calls to A&E and KitchenAid, I found out the part is now discontinued! And the reason is that KitchenAid stopped making it. But the system had a glitch and no one knew it was not coming in. Four weeks and still there is no working refrigerator. A&E came out to pull the circuit board to have it rebuilt. Another week before its fixed or is it? I called to get some sort of compensation and answers but again no one knows what is going on. I got mixed answers to my questions. I will never buy another KitchenAid appliance! Then the spring on my microwave/oven went out. They sold me another warranty for $350.

In June of 2012 I renoed my kitchen and bought brand new Architect II Series appliances. I thought that KitchenAid, being a good, reputable name, would equate to a quality product. 11 months later my freezer sprung a leak causing the floor of the freezer to be a solid sheet of ice. Ironically, the customer service rep actually admitted to me that that common problem isnt usually seen until the unit is about 13/14 months old, not 11. RED FLAG!!!! Guy came (under warranty), fixed it, poo poo poo, no re-occurrence. HOWEVER, the OTR microwave vent makes a lot of noise but doesnt suck the air well at all. Technician said that although other units have a stinger suction, since it has something he cant fix it.The oven doesnt signal when the desired temperature is reached and that has NOTHING to do with the options. The dishwasher has had a technician out to my home twice. At $85 for 15 minutes how many more times can I afford to call him? First time was that the water apparently wasnt heating up (even though it was steamy) and the second time the panel was just flashing nonstop. No actual problem there! Goodbye ** + tax! Now, the damn thing will not kick into the heat dry cycle. It washes, rinses and drains perfectly but when it is meant to heat dry it just shots off completely. No flashing code, no green clean light. And to top it all off very nicely, all 4 wheels on the sliding upper rack are broken. The teeth that hold them in place have simply broken off. Because of course, thats normal!!!!!! NOT.I am so frustrated with KA. I will never buy anything more expensive than a blender from them again. In my opinion, I should not have had these many issues with appliances 2 years old. My grandmothers Frigidaire avocado green stove and fridge set from 1959 still work perfectly!!!!!!!! If only products made today were made to last. And by last I mean longer than the 12 month factory warranty. :(

Purchased a KitchenAide Gas Range model number KGRA806P SS00 in 2006. Two years later the off pad stopped working, being on a very tight budget we learned to use the timer to turn off the stove thinking that we would be able to afford a new touch panel at a later date. Last year the whole touch pad freaked out when trying to use the self cleaning mode which we had used on several occasions before. The last two years before the oven stopped working all together the convection oven didnt cook evenly. This is the absolutely biggest piece of junk I have ever purchased! About the only thing I think this range is good for is to use it as a boat anchor! KitchenAide/Whirlpool should be ashamed of themselves for continuing to produce such a faulty product. All I can say thank you for is that I didnt replace the panel over and over again like some of these poor folks did.

The Aqualift in this oven does not clean. I just finished scrubbing the oven as I had to before self-cleaning ovens. Had I known I never would have bought this very expensive range (over $3,000). Buyer beware!

Bought a great looking KitchenAid oven last year, but it has an unusual malfunction of blowing hot air from the oven into the kitchen for extended periods of time while the oven is on, and most annoyingly, after the oven is turned off. It heats up the kitchen so much it is uncomfortable to be in there while cooking anything in the oven.Just now, we turned off the oven more than an hour ago, and incredibly, the fan in the oven suddenly turned on and for about five minute spewed more hot air into our kitchen. This is a major malfunction. Previously contacted KitchenAid, but the phone operator could not help and thought this was normal. This cannot possibly be normal. It probably heats up the kitchen by 10 to 15 degrees, which is a killer. DO NOT BUY THIS STOVE/OVEN.

Kitchen Aid Refrigerator MOD # KSF26C6XYY04 Low quality - I bought this refrigerator from Sears as a slightly physically damaged product. That didnt bother me. What bothers me is that the cheap plastic draws inside the refrigerator side have all cracked and broken. When I called customer service in a right to work for less state they said that they would replace them, but that if it happened again it was a one time thing. Why I asked? They said the fronts of the drawers are cosmetic? Are you kidding me? You cannot open the drawer without the front on it. Can you open a cabinet without a handle, a front door without a door knob? I am incredibly disappointed with this company. We had a Kitchen Aid refrigerator we bought in 2000 and it was great. This is a $2000 sub par product. Stay away from companies like Kitchen Aid that build low quality products and then dont back up their own warranties. I will not buy from this manufacturer again.

My counter depth side by side fridge model KSC24cEYY02 was purchased 12/12. At the one year point I began having problems with the ice dispenser motor. It has now been replaced 5 times. The extended warranty company has been a horror. The contract says that if the part is replaced more than 3 times, the unit is considered a lemon. Then they tell me that the Lemon Law is not valid in NY. They also say that no matter how many times a part is replaced during a 120-day period it is considered one replacement. What??? I have been without an ice maker for months. It usually works for a week or so after each repair. I have spent hours and hours on the phone and have to save out 2 Saturdays a month for the repair guy. It is a nightmare. I want a buyout so that I can purchase a functioning refrigerator.

When we did our kitchen renovation, we put in a top of the line KitchenAid Dishwasher (and double oven). The dishwasher control panel stopped working after 2 weeks and had to be replaced. Since then, the new control locks up on a regular basis requiring me to reset the fuse in the fuse box to make it work again. The detergent dispenser doesnt open at least once in every 10 washes, requiring me to put the dishes through a second cycle to clean them. We have been having similar problems with the KitchenAid double convection oven - the control panel had to be replaced one month after the warranty ended costing us $400 to repair. Both appliances are just over one year old. I wouldnt recommend any KitchenAid to anyone.

My KitchenAid refrigerator is only 4 months old and the ice maker has already stopped making ice. It just stopped for no reason. Luckily, its still under warranty so the repair man will be coming out next week but REALLY!?! The dumb thing is only FOUR MONTHS OLD. I am afraid of what will need repairs in the future after the warranty has expired. I didnt read the bad reviews before I bought ALL KitchenAid appliances and that included a dishwasher, stove, microwave and refrigerator. The repair lady told me to Buy the warranty. She said they dont make things like they used to. Now you tell me... very disappointed in KitchenAid. They used to be a very reliable, high end company.

Horrible Stove - I am on my second cooktop and the stove is not quite 5 years old, already had to replace the touch pad also. Two years ago the smallest chip at the edge of the cooktop cause a huge crack line to encircle the back burner and it fell in, WELL it happened again. A small chip on the edge of the top again cause this huge crack line that encircled the back burner and it fell in. Crummy stove, DONT BUY Kitchenaid - run and buy anything else. KitchenAid was once respected name now it deserves total disrespect. Expensive but no quality here and the heat from the stove turns the oven handle yellow and streaks appear inside the glass window which cannot be cleaned. All in all a horrible product. Now I have to pay for another cooktop on a stove that was VERY EXPENSIVE TO BEGIN WITH.

Feb 2013 purchased KUDL15FXSS dishwasher - first repair under warranty within 3 months on lights not coming on cycle board.. Sept 2014 water leaking from under side - out of warranty new water pump $424.00. Washer cost $729 so this hurt to pay repair for more than 1/2 cost in little over a year. 45 years of appliance ownership so shocked at poor performance. What manufacturer can you trust anymore for quality? This replaced a Bosch which lasted 5 years - no repairs. I HAVE LOST FAITH IN KITCHENAID!!!!!!!!!!

Just wanted to throw my $.02 in for what its worth. We bought a KitchenAid side by side refrigerator and have been totally dissatisfied with it right from the beginning. First, it is very loud when running. When we complained, the response was, to paraphrase, give it a few weeks, youll get used to it and you wont even notice it. That hasnt worked. Second, the ice maker is a joke. Very slow to make ice, cubes are small, and it wont keep up with the ice needs of only 2 people in the household. My recommendation is to trust the reviews and dont buy KitchenAid! Crappy products and crappier customer service!

Brackets keep breaking on the glass rack. Very unhappy with this. Currently can’t run dishwasher and only a year old. Other than that this has been a great dishwasher that we use every single day. I love the options. Not happy about broken brackets repeatedly.

I purchased KitchenAid 24 Tall Tub Built-In Dishwasher Stainless Steel (Model: KDTE104ESS) two years ago and today it stopped working. I called Whirlpool technician and he mentioned that pump stopped working and he quoted me 400$ for that. The new dishwasher costed just 600$ and the repair cost is more than half of the price. KitchenAid doesnt cover parts or labor. I see many reviews related to the pump failure. KitchenAid quality has gone downhill.

My KitchenAid fridge is 9 years old. It has always had too much moisture in it, water pools on the inside. It stopped working entirely one year ago. I called KitchenAid directly for help and the defroster was replaced for $480. Now it stopped working again. I’m not going to sink another $480 into replacing the defroster again. I won’t buy another product from the Whirlpool/Maytag/Amana/KitchenAid brands.

We bought our house in 2004 and immediately started anew with appliances, granite etc., in our kitchen. I chose KitchenAid because I owned it years ago and had great success. We bought the most expensive dishwasher, microwave, slide-in stove and trash compactor available, thinking it would last. As you know, this stuff isnt inexpensive. We purchased the convection slide-in stove (KESC308LSS0), which died on Thanksgiving Day amid turkey cooking. A halogen microwave, which died six months ago and had to be replaced with a convection microwave that sounded like a bucket of bolts until repair, arrived under warranty one month later. The dishwasher has plastic tabs in it on the slider for the rack that break and fall into the motor. We repaired this ourselves twice with new motors and rack sliders, which now have been redesigned without the plastic tabs. We needed a part for the stove but it is discontinued, so we will have to live without it. Thankfully it is just cosmetic. We await a new control board for the oven as we speak and if we are lucky, it will work; if not, we will have to pay someone to fix it. My point is 8-year shelf life? Discontinued parts? I will never buy KitchenAid again. If we had had to pay someone to fix all this stuff, it would have been very expensive. I am really disappointed.

I purchased refrigerator on 11/24/15 but due to salesman errors, I did not receive it until February 2, 2016. On July 26, 2016, I noticed the freezer door had ice on it and it had a popping noise in it. I called and serviceman came out and said he had to order new ice maker and replace the door because it had warped and he could not do anything about the popping noise. On October 3, 2016, the door and ice maker was replaced. On October 27, 2017, the door had ice on it again and noise was still there. I had a certified repairman come in and he said the freezer door on refrigerator is warped again. There has to be some reason for this to be continuing! I am not a HAPPY CUSTOMER.

I do not like my KitchenAid dishwasher! The dishwasher does not clean my dishes!! When I unload the dishwasher, I have to inspect every dish and glass and I end up washing at least 5-6 pieces of unclean dishes. For example, just the other day, I remove a coffee cup that still had hot chocolate residue inside the cup!! It looked like it was never washed and I do know how to load a dishwasher.

I have a KitchenAid Superba double wall oven (#KEBC208KSS) needing a new electronic panel. It no longer cleans and the oven light doesnt always turn off. I have been told it needs a new panel (again). This is my second KitchenAid Superba oven. I replaced the last oven because the panel had to be replaced three times but only twice under warranty. Then we moved and the house we bought had the same ovens. The cost of these panels installed is now nearly $500 with only a 90-day warranty! I also have a hard time believing KitchenAid continues to make a faulty product and sells it for nearly $3,000. Ive ordered new ovens of different brand. Its tough to believe they cant find a way to fix the issues with their electronic panels.

This dishwasher was brought 9/24/24 and installed in November. We have replace the motherboard and the latch and the dishwasher still doesnt work. I thought KitchenAid was a good dishwasher and have heard KitchenAid over the years. This dishwasher is one of the top of the line. I will not ever buy another KitchenAid product and will not recommend this dishwasher or the brand to anyone.

What a croc! We bought our house on May 12, 2012. The house was only 1-year-old at the time and had nice, shiny, new KitchenAid appliances in it. Last week I used the self-clean on my wall oven. After 3 hours and cooled, I wiped out the oven of the debris and found that the pretty blue interior has now changed to ugly grey. I didnt use the oven for a few days after cleaning, but when I did use it, it wouldnt heat up. I tried several times on several different days and temps, and followed the manual on troubleshooting to no avail. So I called the builder and the supplier. I was told only 1 year warranty on appliances. I would have to call a repairman. Well thats just great. For the price that these appliances cost, you would think they would have a better guarantee. Still waiting on what its going to cost me. After reading all these other reviews, if I need a new oven you bet your ** it wont be a KitchenAid.

We bought our KitchenAid stove in November of 2005 (model # KGRA806PSS00. We have had to fix it twice. Now, I have been told the electronic panel board has went out again for the second time. The repair cost for the parts to fix it this time is $524.00. I called KitchenAid to complain and they basically said, Sorry, would you like us to set up a service call for you?” I was on the phone for almost an hour with a supervisor. It will do no good! I will not be fixing this stove again. It originally cost $2199.00 in 2005 and I will be not put in another computer board again. I have all KitchenAid appliances in my kitchen and I can tell you this: I will never bring another KitchenAid product into this house again. KitchenAid does not stand behind their name. What a shame for KitchenAid. I think I will look into maybe GE now. Remember, Whirlpool owns Kitchen Aid--so stay away from Whirlpool as well.

We purchased our Kitchen Aid appliances (French door refrigerator, double oven, range top, vent hood and dish washer) approximately 15 months ago. We have had the repairman out for repair on the iced up ice maker 3 times. The compressor has been changed once. Yesterday, we were told the panel was defective, to the tune of $500 for repair. And no, the warranty is not still in affect, despite having these problems with this fridge before. I am frustrated. Whirlpool, Lowes and the Kitchen Aid repair people are not helpful. It looks as though I may have to replace this appliance and I can guarantee, it wont be with another Kitchen Aid. Please do more research before you purchase these appliances.

This refrigerator works ok, but there are some issues. Both doors have to be opened in order to get the crispers open. That is kind of a hassle. Also the left door never seems to close fully. It keeps popping open and setting off the alarm.

Purchased 42 built in refrigerator 18 months ago and the frame cracked so it was replaced in May 2016. 5 months later the motherboard and other parts went. Repair company that KA sent said it was like an engine going out on a new car and recommended it be replaced instead of repaired. Customer service said they wont replace. Email to CEO went unanswered. KA doesnt care about its customers and they dont build a quality product. If I could do it again I wouldnt buy KA again.

We purchased a KitchenAid stove, refrigerator, dishwasher and over the stove microwave three years ago. All stainless steel (except for the plastic parts that are colored to look like stainless steel). So far the refrigerator and dishwasher have not been a problem. In the case of the stove, I was very disappointed with the quality of the stove, particularly the drawer below the oven. You cant describe it as anything other than flimsy. I should have checked out the drawer in the showroom model, but who would think to do that. However the microwave Model YKHMS 1850SS2 is the biggest problem. Having read the other reviews I realize that my complaints are shared by many other customers and that they have not been successful in resolving their complaints with KitchenAid. The first problem was with the vent grill. As others have found the plastic grill is so poorly made it cracks and snaps when you tighten the screws to hold it in place. In fact I discovered beyond the warranty period that the grill was damaged on delivery. Within the last month, the door handle, which looks like stainless steel but is in fact plastic literally broke apart under normal use. I was interested to read the reviews and learn that this is not an uncommon problem. I went online to see if I could get a replacement handle. Replacement handles are readily available for most microwaves, including earlier KitchenAid models at around $45. However, KichenAid will not supply a replacement handle for this model. They will gladly supply a new door for $350. This is unacceptable. Based on the many problems reported in the customer reviews it would be stupid of me to invest in a new door and then be faced with some of the other problems consumers have had with a KitchenAid microwave. We will replace it with a new microwave that is not a Whirlpool product. And we will never buy another KitchenAid stove, refrigerator, dishwasher or other Whirlpool appliance.

Have owned much less expensive brands that did a fine job of cleaning the dishes. This brand is not recommended as I end up hand washing my dishes after taking them out of the dishwasher. The heat dry setting is not effective in drying the dishes either.

Have a two doorWater dispenser KitchenAid refrigerator with bottom freezer. Easy to clean and shelves repositioned easily. Water dispenser is on the inside which I like. But the ice maker in the freezer is not great if need a lot of ice for a party, but is adequate otherwise.

Have had the KitchenAid Oven with Aqua Clean for a month and used it maybe 4 times with minimal soiling. Im now on my 6th time trying to clean it! The Aqua Clean is a joke! How can 40 minutes of steam clean an oven, especially when the inside is warm to the touch after this time! There has got to be some sort of oven cleaner that will work on this self clean oven. Also ceramic top very hard to clean. HATE HATE HATE THIS OVEN!!!

We bought a high quality KitchenAid dishwasher that leaked all over the floor 18 months later. Turns out the pump/motor assembly must be replaced at a cost of $459. The company could not care less. Im going to replace the motor assembly myself and I will never again buy KitchenAid even though my newly renovated kitchen was completely stocked with KitchenAid appliances. Ive never had such a problem with any other appliance in my 40 years of home ownership.

We paid a lot of money for this dishwasher. I had high expectations which were not met. Do not be fooled. A name does not mean a guaranteed quality product. The door malfunctioned after just a few months and now the dishwasher smells terrible as it doesnt clean like its supposed to. Why have a dishwasher if you have to scrub every dish before putting it in the dishwasher? Thats a waste of my valuable time. Research your purchase! Dont buy it for the name only. Youll be disappointed.

After only a year and a half we started noticing ice buildup on the inside of the freezer and the refrigerator was not as cold. Made adjustments to the temp settings and still no difference. Called manufacturer and they pointed out that the warranty was expired but if we paid $129.00 to have a service technician check the refrigerator the part that might not be working could be covered or maybe not. A shot in the dark in other words. So I’m checking website troubleshooting tips and this is a common problem. If that’s the case why don’t they show some class and fix it!

Purchased a top of the line dishwasher from Kitchenaid and in less than 2 years it stopped working. I only use it maybe once a week. Was told it was the pump and the motherboard needing to be replaced. Basically the whole dishwasher. Cost me $400, which I wouldnt have paid but it was $100 for their guy to drive out. My main complaint, though, is their horrible customer service department. They are so rude and could care less. DO NOT BUY FROM THIS COMPANY!!!

My husband and I purchased a custom home in November of 2010. We wanted high end appliances in our new kitchen and have about $25K in KitchenAid products in our kitchen. The largest expense was our built-in refrigerator (model number KSSC42KVS). We paid $8,000.00 for this supposed high end refrigerator. 2 and a half years later, it sits completely dead in my kitchen. The past 3 months have been a nightmare. First, the ice maker assembly had to be replaced at a cost of about $400.00. The cheap plastic arm that closes the ice chute stopped working and allowed warm air to move into the freezer, then the compressor kicked in overtime trying to cool the compartment. 3 days after the ice maker was replaced, the refrigerator side stopped holding its temperature. The compressor would kick on, the freezer would drop to -10 and the fridge temp would go up to 56-60 degrees. The repairman was out again. This time he replaced the damper door assembly which allows the air to move from the freezer side into the the fridge side. Cost me $700.00. Again, everything was OK for about the 3 days and then the same problem happened again. The repairman was out again and this time replaced the thermistors. Again 3-4 days works properly, then compressor kicks on, freezer down to -10 and fridge up to 56. All this time my technician is conferring with Whirlpool technical support and following their recommendations. Now Whirlpool says the main circuit board is bad. It cannot be repaired because all of the inventory was wiped out by the tsunami in 2010. I will have to wait 2-3 weeks while my board is shipped out to a 3rd party vendor to be rebuilt. Now I am out another $600 as we had to buy a cheap fridge to put in our garage because my $8,000.00 is unusable. The board comes in, the repairman puts it in and within an hour after him leaving, the whole fridge just shuts off. The rebuilt board is bad. The repairman is back with a new board.. The fridge works fine for 3 days and then on June 27th, the same problem is back. I let it run for a couple of days and by the 29th, now the freezer isnt holding temp either. Both fridge and freezer are at 60 degrees. I called the repairman again and he tells me that Whirlpool is saying that they are out of ideas. My 2-year-old, $8,000.00 refrigerator has some electrical problem and it cannot be repaired. I will have to buy a new one. ARE YOU KIDDING ME? If I would have known what terrible quality KitchenAid is, I would have spent another $1,000.00 back in 2010 and bought a Sub Zero. Please do not be fooled into thinking that KitchenAid is high end and high quality!

I have always owned KitchenAid appliances. We thought they were the very best. I purchased a new stainless steel electric oven. The first time I cleaned it a fuse was blown. The oven has to be removed from the wall to fix it. I then realized that every time I used the self-cleaning it would blow the same fuse. After about 6 times I asked the repair man what could be causing this to blow and he said, I see this all the time so dont use your self-cleaning and it wont happen. Why buy self-cleaning if you cannot use it? So I used it again before Thanksgiving and another repair man from another company came out and had to order the fuse so no oven for Thanksgiving. I told him something must be causing the fuse to blow with the extreme heat cleaning the oven. He told me the same thing the other repairman said, Dont clean it. I have owned a double KitchenAid oven in the past that was wonderful and never had a problem. My other appliances are KitchenAid but after paying all this money for what I thought was one of the best I will never buy KitchenAid again.

I purchased my KitchenAid Architect Series appliances in June of 2013, from Harrys Discounts Appliance. Unfortunately, dealing with this issue is the biggest headache I ever had. On delivery, the stove looked like it was dropped from the top of a building. The driver said, Please keep it and we will give you a great discount. I informed the driver to return the range and deliver a stove to me with no damage. We examined all the other appliances and they appeared to be undamaged. At the time, my house was under construction and we were not able to have the appliances installed until the contractor put up walls and re-built the kitchen. Upon installation, we didnt realize the Microwave was damaged. Once installed, the light, exhaust fan, timer and clock all were working, so we would assume that the microwave was functioning. However the microwave does not power on. I called KitchenAid for service. At first, they refused to take the call because it was over 30 days. I then called again, and they sent Dan Marc Appliance Repair Company to service the microwave. As per the repairman, parts needed to be ordered. When they returned, a new door was installed and the technician heated a bottle for 10 seconds and it did work. That was the first and last time the microwave functioned properly.After the one time use, I was cleaning the inside of the microwave and I cut my finger on separated metal. I called KitchenAid again; I was told to unplug the unit and they would send service repair, once again. When the repair technician came, he took pictures of the microwave and called KitchenAid. When I followed up I was told that they were going to send A& E Appliance Repair. On the day of service, A&E called and said unless we pay for the service call, they will not be able to repair the Microwave, which I refused to pay.I called KitchenAid again and based on the pictures and information that the repair tech took, I was told that it was determined the microwave could not be repaired and that it would be replaced. They also stated I would receive a follow-up call in 5 days, and no one contacted me. I called again only to be told that it was more than 30 days and it was damaged and would not be replaced.Let move on to the Refrigerator. This required repair service to address this issue four times with over a dozen customer service calls. The refrigerator has an ice buildup issue in the freezer and water lies on the freezer drawer. Due to this, we were not able to open the freezer door at all. I then called KitchenAid and they sent a service repair technician for this issue. After the repair was supposedly complete, I opened the refrigerator to find water & ice cycles hanging from the top of the refrigerator. After one of the repairs, I called to tell them about the water in the Refrigerator. Customer Service transferred me to a special department that was handling this issue. I was informed that KitchenAid has been aware of the problem and parts need to be designed to correct the problem. Apparently, KitchenAid is aware about this issue even before these appliances were sold. Meaning, Kitchen Aid knowingly sells faulty products to consumers. So when the parts were ready for installation I would receive a call. I was told to keep a towel handy to wipe up the water. This is absolutely unacceptable. For one of Kitchen Aids newest line of appliances I shouldnt have to keep a towel handy for anything, especially brand new products. The refrigerator has had repair visits on August 12, 26, September 16, 30, October 12. I called again for service on October 15, 2013 and I have not heard from the repair company. Unfortunately, I am still having the same problem.As for the stove, the grates on the range top are turning gray, the burns, caps & top are not able to come clean. Once again KitchenAid will not do anything because the product is more than 30 days old. The appliances I threw away that were 20 years old functioned better and were more reliable than these new Kitchen Aid appliances.I am incredibly frustrated at this entire process and have been dealing this issue for over two and half months. For a brand new line of appliances from what supposedly is a trustworthy company I have spent countless hours on the phone with customer service and days waiting for repair technicians to fix my appliances. Yet, nothing is functioning properly.I have spent over $4000 of my hard-earned money and waited over 25 years to re-do my kitchen and all I truly want is appliances that are reliable and function correctly. I am hoping that someone can help me; all I want is what I pay for working appliances. Please dont hesitate to contact me if you need any additional information. Thanking you in advance.

Purchased the oven on July 15, 2015. Used the self-cleaning feature for the first time today. The oven blew up. Fire Department came and condemned the oven. Said it was defective. KitchenAid is refusing to acknowledge that this is defective. On the phone for 3 hours, transferred everywhere. This double oven cost us over $3000.00 and they are refusing to offer any assistance. The snottiest customer service rep I have ever encountered... MARCIE IN BENTON HARBOR, MICHIGAN. I was traumatized by the explosion and the resulting smoke. KitchenAid... You should be ashamed of yourselves. How do you sleep at night reading all of these terrible reviews of your supposedly premium products?

This refrigerator is barely 2 years old. The lights began to fail after the first year and am told are not covered by the original warranty. Service just left and stated how ridiculously expensive the parts. We need a power supply board $387. And he may have to replace some or all of the LEDs at $77 each. This is absolutely ridiculous. It seems to be a common problem with LEDs in a cold environment. We could be looking at a bill of over $1000 for lighting on a $2,500 2 to refrigerator.

Purchased all new appliances 4 years ago, worst mistake and purchase ever made. Our KitchenAid fridge, oven, dishwasher and microwave were all replaced 4 times. That was by the store we bought them from NOT the actual company as KitchenAid will not replace their defective junk. The fridge we have now was purchased in 2016 and has been repaired 3 times already, currently pending a fourth repair after having to fight with the executive office this morning. Our fridge is making the loudest vibrating noise you can’t stand to stay in our 3600sq ft home. Customer service could get someone out by the 26th! Two weeks away. I called the service company they schedule at and they luckily had a cancellation tomorrow but told me it’s not under warranty. KitchenAid sent over the old fridge they replaced model number and warranty info., which, it would still have been covered. When I called executive management again today they wanted to blame me saying there are so many files. It’s hard to find things. So I had to give Nikisha the work order number her customer service gave me! Then she said, Oh, it was a manual submission. Seriously?! Then I had to read the warranty to her from the book I was given about how the warranty works. Horrible appliances, horrible customer service and I dread tomorrow as every time service comes out it requires a part and parts take 2-4 weeks to receive!

We knew ahead of buying that the glass door is bad, and do not use the self-clean, but we liked the range. BUT... the burner knobs turn on with barely a bump (KitchenAid sent us a part to stop this, which turned out to be fillers for worn out knobs, and did not fit our model) AND the top under the burners and knobs is NOT PORCELAIN but JUST PAINT! If anything spills on it while cooking, the spill burns in and is NOT cleanable. I guess we should stop cooking and let the range cool and clean it! KA says this is cosmetic, and not covered or important. The top was covered by our extended warranty from Sears, and was replaced with no problems.KA Customer Service is a joke, and I now see that the new KA/Whirlpool is a joke, and manufactures only JUNK! We will NEVER buy from this company again. It is not the company that made our 27-year-old stand mixer! We have been lucky that we have had no serious, dangerous problems, only bad paint, and ovens that do not cook pizzas evenly. We are very happy with our Bosch dishwasher (its so quiet that you do not know that it is running) and our LG French door fridge with ice in the door, and bright white LED lighting inside.

My microwave turns on its own. This is an extreme fire hazard. I have unplugged it until I hear from Kitchen Aid. Model YKHMS 155LSS-2 Serial # TRT 17 11180. Looking forward to hearing from you promptly.

We purchased a KitchenAid side-by-side in April 2004 for our new home. The fridge never was very cool and we ended up calling for service in Jan 2005. The service tech told us to clean the compressor and it should work. The fridge was barely cold, but the service tech told us the fridge was fine. In May of this year (2012), the fridge stopped cooling completely. We lost hundreds of dollars of food. It took a week for the service tech to come out. He told us to defrost the freezer as there was ice inside it. We turned the fridge off for 24 hours as per his instruction. That didnt fix the problem. I called the tech back and he told us it must need new parts. We thought he ordered the parts but 2 weeks later, I followed up with KA customer care and were told that the service tech had closed our file and had noted in the file that we had decided to purchase a new unit. We had decided no such thing. I asked for the parts to be ordered and were told they were on backorder. Another 2 weeks went by with no word from KA or the service tech. Meanwhile, its the heat of summer, I have young children and no refrigerator. I called KitchenAid back and were told that one part was still on backorder and they had no idea when the part would be available. They offered no solution to the fact that our family had no working fridge. I asked them for the name and part number and tracked the part myself and ordered it. It took another week for the service tech to come out. I had to take another vacation day and waited for over 4 hours for him. KitchenAid techs only work 9-5, Monday to Friday. The service tech replaced 2 parts and said the 3rd wasnt needed. That was on July 6th. On Friday, July 23rd, the fridge and freezer completely stopped working and was actually hot. I called the service tech twice with no response. Today, July 30th, I called KitchenAid customer care and asked for the tech to come out tomorrow (July 31st) early in the morning as I cannot afford to take another vacation day. I was told that their techs only work 9-5, they will not make any provisions to accommodate working families and the rude, arrogant customer care supervisor told me that I needed to make the necessary arrangements to be available when the service technician turns up.We have been without a working refrigeration since May 2012. Its now the end of July. Weve wasted hundreds of dollars in spoiled food and KitchenAid has no care or regards for our situation. Furthermore, no one at KitchenAid appears able to resolve our issues. For a company whose slogan is For the way its made, I feel like they are falsely advertising their products because they are poorly made. I will never ever buy a KitchenAid product again and will do my best to inform anyone who asks me of my dreadful experiences with KitchenAid Canada.

Our microwave was bought in 2007 and it is terrible. The door is cracked where they put the screw in too tight. The biggest concern is that it turns on by itself. We have already had it repaired once because it would not heat correctly, of course, not under warranty! Now, like many others, we get an F2 locked message and have to unplug it or the microwave runs by itself. What a terrible product. We bought all our KitchenAid products--microwave, oven, refrigerator and dishwasher--at Lowes and they have only lasted five years. Even the refrigerator was cheaply made!

French Door Refrigerator - KRFC300ESS. I should have read reviews about KitchenAid appliances before I purchased one. Please read this review and be careful when selecting your appliances and also check the warranty and service for these appliances. I purchased the refrigerator in October, 2016. In August, 2017, the freezer stopped working so all the food I had there I had to take out and consume or keep it in an ice box with ice. The refrigerator part also did not work - the temperature was +12C. I called Whirlpool (they are responsible for KitchenAid) and I was told that they will send out a technician. The technician came on August 23 but said he needs to order the part.The part came and the technician changed it on August 30. The freezer worked but the refrigerator didnt. I called back customers centre at Whirlpool and they sent out the technician again on September 1. The problem still was not fixed and the repair guy came back on September 13 and said he has to order another part. The part which was ordered was a wrong part so it had to be re-ordered and the 2nd order came on September 27th. After that call the refrigerator worked but then it started to freeze stuff. Once again the technician came on October 16 and said he has to order another part, on October 24 he installed it.Yesterday I discovered that my fresh basil, lettuce were frozen. Again. I called the Whirlpool and they will be sending out the technician again (I think this guy can moved in with my family- he has been here so many times). Luckily I purchased extended warranty. Be prepared when you call the service centre to be put on hold - today I was on the phone with them for over 1 hour. I BOUGHT A LEMON!!! IF I KNEW THAT I WOULD HAVE SUCH A PROBLEM WITH KITCHENAID I WOULD HAVE NEVER PURCHASED IT. How many times will it take to fix this lemon! Obviously there is something wrong with this unit.

Dear FOLKS, please read this review. WE FINALLY FOUND A SOLUTION!! My wife and I remodeled our upscale homes kitchen 2+ years ago. Granite, all brand new top of the line Kitchenaid appliances. We wanted to buy American, since I have had a 35 year + career in US based manufacturing sales. Well, the KFIS29PBMS refrigerator was unbearably loud from day 1. We had 4 warranty calls right off the bat. They replaced the DC fan motor, the compressor and some icemaker components. This did nothing to relieve the very loud whiny electrical motor sound that was on almost constantly. This took us to the end of our 1 year mfg warranty. We called Kitchenaid several times and they basically showed us their corporate middle finger. They suggested we purchase the extended warranty, which was several hundred $ more! No way, we are not that stupid or foolish. 5 different factory authorized service people visited us. By luck, or I think, Gods grace, repairman #5, who had 18 years as a tech rep, finally solved the issue. The problem was the sealed refrigerant system had a leak. The compressor was kicking into the highest gear (hence the loudest noise level) to try and keep the freezer & refrigerator cool. Our bottom drawer freezers coldest temp was at 20 degrees, when it should have been 0 degrees. The icemaker requires 15 degrees to make ice. It could not do this since 15 degrees was colder than the freezer temp, and the icemaker is located in the refrigerator section!The sealed system has a 10-year warranty, so the final repair cost $0!! Our refrigerator is now very quiet, much to our delight. There were times when we could not deal with sitting at our kitchen table. So, justice was finally done. Call your factory authorized repair people and make them check the temps in the freezer. Kitchenaid needs to stand behind their substandard products. The repair people advised us that Kitchenaid will no longer pay for warranty calls based on noise. If their customers make them replace the expensive sealed refrigerant system enough, perhaps they will spend the extra $ to install better quality units from better quality suppliers. I was told by every tech rep that the quality of todays appliances have deteriorated significantly in recent years. The big companies wants your $, but dont care if they send you bad products. Thank you, I hope this helps many people.

We purchased a KitchenAid Superba Architect Series double oven (model # KEBC208KSS02) in 2003 for our new-built home. After using the self-cleaning oven, the display of the oven went completely out and the oven doors were locked. We had the oven repaired (we had to replace the motherboard which was over $800 once the repairs were completed) and 3 months later we had the mother board go out again. We were then told the board was only under warranty for 90 days (we were just out of warranty on the board) and that we would have to purchase another board. This is absolutely unacceptable.I have read so many forums and complaints online about this same problem and am disgusted that KitchenAid has not done anything about this. When we phoned KitchenAid about this problem to file a complaint, they would not do anything about it.

I asked around before buying my last dishwasher, hoping to find a brand and a model that would last for some time. Instead, I purchased a Kitchen Aid from Sears. It stopped working last weekend, so we called a Sears for repair. They were booking appointments more than two weeks out. Next, we called a reputable, independent appliance repair shop, and they told us that our dishwasher had a defective motor that would cost more than $500 to replace. So between purchasing the product, paying for delivery, paying for install, then paying for a repair tech to come out and tell me that the dishwasher needed a new motor, I am into this Kitchen Aid dishwasher for more than $1,325 for a dishwasher that didnt even make it to two years of light service.Kitchen Aid should be ashamed of itself for selling an expensive product that couldnt handle 3 washes per week over a year and a half. Their standards and workmanship are not to be trusted, and Im stunned that such an expensive piece of equipment had such a short life. I conclude by saying that I will never buy a Kitchen Aid appliance again, and I dont recommend that anyone who reads this become a customer either.

With only 23 months of use, two of your KitchenAid products have failed. One, an Architect series refrigerator, quit and we were told the replacement part would not be available until January of 2020 (not typo). They had only 3 rebuilt computer control boards in the country and agreed to send one with a promise to return my bad one. Done. Now my Architect series oven/ microwave unit has been out since January of 2015. The service company they recommended has been out four times replacing parts they suggested and sent to them, with me only paying the service fees, and it still does not work. The tech department says they do not know how to fix it. They say to replace it. I have been offered a replacement for the small sum of $1,800 for a $3,650 unit I was able to use for 2 years and is not repairable now. It has an internal communication problem, code F6E0. Why would I buy another unit from a company that cannot repair what they sell. Take 5 minutes and Google error code F6E0, there are hundreds of complaints about the same code in all Whirlpool and KitchenAid brands and none have been repaired. Every appliance I have is KitchenAid, never will I buy another nor would I ever recommend them. I plan to post this notice everywhere I see KitchenAid or Whirlpool listed. Before anyone buys from Whirlpool or any of their brands, Google this error code first.

Our KitchenAid dishwasher is about 5 years old. I just loved it for the first two years, and then it never seemed to clean the dishes. So I rinsed them before putting them in the dishwasher; then, it didnt even remove the soap. I washed them and then put them in the dishwasher to rinse them. About a month ago, it started to run on its own. It was just the top drawer. I could not shut it off. Now, both drawers will not stop running. I consider this a fire hazard, and this dishwasher should be recalled before someone dies in a fire. My husband is totally disabled and is scared to be in the house in case the thing catches fire. Presently, I cannot afford to replace it. So we have to put up with two drawers full of water, which is beginning to smell. I add a little bleach every day. This dishwasher is a complete piece of overpriced junk, and I will never buy anything made by KitchenAid or any of their subsidiaries.

The handle on the freezer door keep loosening. I have had it fixed at my cost only to have it loosen again. Also the door jams are very difficult to keep clean. The surface between the doors is not smooth and therefore collects dirt easily.

I purchased a KitchenAid dishwasher (Model: KUD301XBL0) in 25 Oct 10. This is an absolute lemon! This is the third repair for this piece of junk. Now, they are going to put in a new motor. I purchased a four-year extended warranty so does the machine qualify for a five-year warranty now? I had purchased a Samsung for my sons home in July 2010. It works perfectly, no problems, plus a great design! I should never have listened to the sales person at Lowes who said that I couldnt go wrong with KitchenAid! How far off base he was! I am now stuck with a dishwasher that I hate and from my experience, it will break down again and again!

DONT BUY!! This range DOES NOT CLEAN!! The technology of AquaLift Self Clean is falsely advertised. Do not use oven cleaners. No commercial oven cleaner or oven liner protective coating of any kind should be used in or around any part of the oven. Quote from manual. Dictionary: self-clean (of oven, filter, etc) - having a mechanism to clean itself. They have a customer service number dedicated to the AquaLift Self Clean system.This model, #KGRS202BSS, vents out thru center of oven door, venting out the front top of door positioned immediately below the range top handles causing handles to heat to VERY HOT! The oven tempered glass is cleaned by removing the whole door, disassembling - then cleaning both panels inside of glass & outside! HAZARD. A scratch to tempered glass can compromise it. NO one tells you that; do they!! How does this help improve to free up your schedule? What surface does one place the door on to clean it? HAZARD is cumbersome, possible breakage and injury while handling. Black stove top is NOT porcelain & stains permanently... as do the burner caps and burner flame tops. The top non-fingerprint stainless by panel scratches incredibly easy. It takes a long time to heat to desired temperature. UPSIDE: Range is attractive looking if thats all you require out of a range.Beware, KitchenAid is not customer complaint friendly to resolving issues - read reviews, they just keep sending out repairmen! They will chase you around the Cuckoo Clock! Once out of warranty, they will not talk at all! Check out the BBB complaints too! From www.whirlpoolcorp.com: We are the number one major appliance manufacturer in the world, with approximately 20 billion in annual sales. We provide purposeful technology that helps free up your schedule for what really matters. We feel that our products positively impact your life right now. Mission: Create Demand and Earn Trust. We are NOT feeling this right now!! They manufacture just about every brand, hmm.. monopoly springs to our minds. They are a global company. The sad part, this type of technology is fast becoming the future of all ranges! Why not! Whirlpool owns just about every brand so what they do becomes the design of all our product choices.

Have a two month old microwave that’s broken down twice. Two months old, called KitchenAid multiple times for service. After the last break down we contacted KitchenAid again. We wanted a replacement their defective product. But that is not their KitchenAid’s policy. Their policy’s is to send a repair person out and try to fix their mistakes. That’s until it’s out of their “1” year warranty. “DO NOT BUY FROM THIS COMPANY”. Forgot to mention, KitchenAid has a very rude customer service department. You can hear them snickering at you when you’re on the phone trying to get help. -- Don, a certified multi KitchenAid appliance buyer. Never again.

Upon baking a heavenly apple pie for desert, (we live in the Okanagan Valley of BC) the well stuffed pie spilled over during baking. After the range cooled off, we set the self clean oven on. The next day, we proceeded to wipe the residue with a damp cloth and we noticed that the oven base was badly pitted. We reported this damage to the manufacturer (1-800-807-6777) and it went on deaf ears. Our range is only four months old. Burnt sugar will pit all porcelain surfaces, we were told. That is not so!! We have never experienced damage to our porcelain ovens from other manufacturers. Our VIP SUPERIOR PROTECTION PLAN also will not cover this situation. We would not recommend Kitchen Aid Ranges. We would appreciate a settlement.

I purchased a double door freezer bottom KitchenAid refrigerator on May 28, 2018. 7 months later I am waiting for the repairman for the second time. The entire unit has stopped working twice already. I have lost all perishables both times. KitchenAid refuses to replace this defective appliance. Today is the third day I have missed work waiting for a repairman. This unit cost me $2800.00. Do not buy a KitchenAid product. KitchenAid is no longer a name brand you can rely on.

After purchasing our KitchenAid French door refrigerator, a grinding noise started coming from the refrigerator within the first couple of months, and there were giant icicles (over 3 wide) hanging down from various parts of the freezer. I would break off the icicles and the next day there would be more. I shot several videos of the problems, and went down to show them to the salesperson where we purchased it. He said that he wasnt sure if they would go through the Kitchen Aid warranty, or the store warranty, but that he would take care if it, order a replacement refrigerator, and call me when it came in.Months passed, and we went into the Christmas season, then New Years, and I was too preoccupied to deal with it. The grinding noise went away, but the ice build-up became so great that it created two problems: On the one hand, it prevented the freezer drawer from closing because there was so much ice behind the drawers--it would break off and fall on the freezer floor, creating a blockage--this has incidentally resulted in our freezer defrosting countless times, and having to throw away endless amounts of food. When that happens, the system stops making ice as well, so theres that. Additionally, the refrigerator warms to about 45 degrees. This has happened more times than I can count, and we ultimately have to get on the ground and scrape all of the ice out with an ice-pick and yardstick. The other issue with the ice is that it prevented the freezer drawers from sliding, so when I pulled one of the drawers forward, the front panel literally pulled off in my hand. So now we have a drawer with no front, on a newish refrigerator. The ice maker makes a tub of ice, then because it must be melting slightly and refreezing, it all forms into one giant ice cube, so the ice dispenser never works either, and I have to chip all of the ice out with an ice-pick.When I had finally had enough, I went down and spoke with the same salesperson (by this time, over a year had passed), and he said that he didnt remember the conversation, and that there was nothing that they could do about it. We called the manager over, and he laughed saying that so much time had passed, of course they couldnt do anything. We have documented proof from the first 60 days (in the form of videos with dates) that this refrigerator is a $3,100 lemon. This refrigerator needs to be recalled.

We bought this refrigerator from our builder, Pulte Homes in 08/2017. It is model number KRFC604FSS00. Do not buy this or any other Kitchen Aid product. Every single person in our development is having the same problems with their ice makers. Kitchen Aid is owned by Whirlpool. They put you on hold for 45 minutes before they pick up the phone to schedule a warranty person to come out. The service company that they used had to ask me how to turn the ice maker on and off. They are completely inept, its been over a month with a broken product and Whirlpool could care less. So if you want to do yourself a favor, buy a GE... they are a superior product and not absolute crap like Kitchen Aid.

We purchased our Kitchenaid Refrigerator, model # KFIS29BB with great excitement in January 2014. We had done our homework, looked at many fridges and were confident in our choice, having owned wonderful Kitchenaid appliances before. Right away I noticed that it seemed to run a lot, and seemed louder than would be right. Ironically we had also purchased a Kitchenaid Dishwasher which is among the quietest in the industry. By August, the icemaker stopped working. It was under warranty, so the repair team came out. This required two visits, one to diagnose and one to actually repair. On repair day, it took two men four hours. They removed every shelf and bin and replaced the compressor and the evaporator. The repairman confided that he had fixed quite a lot of this particular model. Within two weeks, the ice maker quit again. And this time a loud annoying buzz from the motor began. Another two call repair. The second repair did not require as much time and effort as the first. But within 2 weeks the second repair failed, and the loud buzz was back. The fridge seemed to run constantly, but the temp in the freezer was about 18 degrees, and the fridge, 45. And the buzzing was crazy making incessant. At this point the store agreed to exchange it and we did not purchase another kitchenaid. Im hoping to save someone else the level of aggravation this purchase caused. On a brighter note, the kitchenaid architect series dishwasher rocks!

We bought the Kitchenaid dishwasher a year ago. Just like the rest of the post it does not clean dishes. Stay away at all cost. You can take dishes out that have food particles on them after the dishwasher has ran run then under water and whats on the dish will rinse right off!!! Service tech says it cause by hard water (we had an LG dishwasher in the same spot, same water for 9+ years, no problems but its the water!!!). So Whirlpool want to charge for a service technician to come out to look at the dishwasher that under warranty!!!! So whatever you do stay away from kitchenaid/whirlpool dishwashers!!!

We moved into a custom built home and selected a KitchenAid refrigerator/freezer, wall oven, microwave, stove/oven combo, and two dishwashers. It’s been 2.5 years and every single appliance has had issues except one dishwasher. The refrigerator/freezer is the worst of all. First it was the ice maker, then it was the ice maker door, then it was the motor, and now the water line to the ice maker is dripping. The wood floor in front on the freezer is now ruined from all the leaks. We’ve had a repair guy out at least 5 times already and Im going to have to call them out again to fix this new issue. If youre wondering about the other appliances: the microwave sensor for the door is faulty. The bulb went out in one year (probably because the light stays on when it thinks the door is open) and a service person had to remove the entire wall unit to replace a $3 bulb. Also, occasionally when we press start, it does this weird halfway come on thing… They said to just restart it. The stovetop does not regulate heat well. Low and medium flames on the medium sized eyes are exactly the same. Low boils over every time. The repair guy said, “The flame is not changing but the heat is.” Really?? Because it’s really not. We’ve learned to utilize the space between ignite and high to better control heat. I shouldnt have to implement tricks for it to act right. Also, when I put the small eye on low, it often causes the ignitor on eyes next to it to continually tick. If it doesnt do it every time, they cant fix that either. The repair guy has been out twice for the stove. One of the dishwashers does a pretty terrible job of cleaning… not sure why but Im going to have the service guy look at that when he comes for the freezer leak. KitchenAid small appliances are awesome. Their major appliances are not. It seems in the last couple of years, the quality has gone down quite a bit. If you choose to buy their major appliances anyway, get the extended service plan; you’re going to need it.

Side by side fridge is purchased in January 2020, in April 2020 (during corona pandemic) it started having problem, didnt make cool enough, stuff got rotten, couldnt go to grocery stores. Called for service, they give you two weeks appointments, after four times, coming to my house, it is not fixed yet. Every time they just replace something and it works for a few days, again the same. When you call them, they are not listening to your situation and they dont care. It is a hot summer, we cant go to grocery stores every day with this pandemic and they dont care. Worst customer service ever.

We have 2 KitchenAid dishwashers, supposed to be made by the same folks, with the top rack for silverware. This model is awful, would not recommend it at all. You have to raise the rack up every time you put something in the 2nd rack. If you lower the 2nd rack so it doesnt hit the 3rd then you cant put plates on the 3rd or lowest rack. What a mess. Had the appliance folks come out and they say there is nothing that can be done. This is an expensive dishwasher to have such a lousy system. We know KitchenAid knows how to get this done. Bad on us. Dont do the same....

I want to start by saying that the only KitchenAid appliance I have in my kitchen is a fridge. Model #KBLS19KTMS1 S/N K21016987. If you are in the market for a fridge, dont buy this one. I purchased it from a company called Trail Appliances. It made a loud noise from day one. They attempted to fix it, it started again, too loud to sleep. They came again and when they left it started again. I asked them to take it away. I did not want a KitchenAid. They would not do that. They did an in-apartment surgery on it that took two hours and replaced the generator. The noise stopped. It is still loud but not screeching loud. But now the bottom drawer freezer just turns off. It has ruined food a number of times. Ice cream...forget it. Ice cubes, meat..defrosts to the point where it either has to be thrown out or cooked immediately.I hate this appliance. I tell everyone I know not to buy KitchenAid. I have a Miele dishwasher, an LG gas convection stove and a Breville convection counter oven. They all work. KitchenAid sucks. It is a total disappointment and was from day one. Today it ruined another load in the freezer. I will be getting rid of this appliance because it continues to cost me money. Dont let it cost you too.

I am grateful for the microwave I have. When you do not have a lot of money you tend to use things as long as possible. I have had this microwave for 8yrs, given to me used and it still works great (never burn my popcorn).

My KitchenAid KBRS36FMX02 refrigerator frequently was losing temperature and started making a high pitch humming noise. I called an approved KitchenAid service company to come take a look and it was determined it was the control panel. I was told by the technician that he would try a panel on his truck that supposedly would only work in my refrigerator 50% of the time. He uninstalled mine and replaced it with another that did not work. My old one was reinstalled and now is totally nonfunctional. I found this hard to believe that KitchenAid would have parts that would work only 50% of the time. I then learned that with the tsunami of 2011 the factory that made the control board in my fridge was wiped out, so no more control boards. So 5 years later, there still is no replacement? Shame on you KitchenAid.I was told that since my refrigerator is out of warranty that they have no solution but for me to buy a new refrigerator. The replacement cost of my built-in unit is approximately $7500.00. KitchenAid would offer not even a discount. So since they could not provide a $250.00 part for their product I have to buy a new fridge?? Very very poor! I would never buy a KitchenAid product ever again!!!

We built a new home in the Rio Grande Valley in 2005. Since we had previously remodeled our home in Irving, Texas using KitchenAid products which gave excellent service, we assumed we could rely on newer models to do the same. This was a mistake. We installed a stainless steel oven/microwave combination (Model No: KEHC309KSS 05, Serial No: XS060040 57). The microwave door springs continually break and the light bulb burns out regularly. The product requires a service call every year. It requires two men to change the microwave light bulb because the whole unit has to be pulled from the cabinet. One man must hold the unit while the second replaces the bulb. Even though the service people are told they must send two men, they seldom comply, requiring the scheduling of a second service call. If we did not continually purchase extended warranties, there would be no way to keep the product operable. After reading all of the posted complaints, we are now afraid to use the self-cleaning part of the actual oven. This was a poorly designed product which never should have been marketed in the first place. After a two page letter listing the number of service calls and the problems, we received a call from KitchenAid stating they had received the letter, had no record of any previous complaints and were relaying the information to their engineers. It sounded as though there would be no follow-up and no effort to resolve the complaint. Its amazing that a company can continue in business with so many complaints against it by relying on past reputation. We would never recommend a KitchenAid product again.

I am having problems with our KitchenAid, KEBC107KWH03, again. The self cleaning feature shuts down the oven. This is our second time with just as many cleanings. It’s the same story from the repairman, Dont use the self cleaning feature”. I sent an email off to KitchenAid tonight. The last time, I too received the same sorry for you loss form letter from KA. This stove is a piece of $1,500 crap! What’s my plan? Thankfully, we have the extended warranty from Sears. If nothing can be worked out, I plan on self cleaning this thing after every service call.

We purchased all KitchenAid appliances for our new house two and a half years ago. I thought by spending twice as much on American made products I would be all set for quite some time. The stove started by making HORRIBLE noise. When I would call kitchen aid they said it was normal. My husband was able to fix it. The fan was hitting on something. Then the refrigerator stopped cooling and making ice. We had a service call and were told it was totally iced up. We had to defrost the refrigerator for 4 days, and keep putting towels to sop up the water coming out of the bottom. Now 3 months later the same thing has happened, no ice and not cooling. Also the dishwasher stopped closing, the rack had pieces that had broken. We spent about $75 in parts. Never had these problems with Samsung. I cant believe after spending over $6,000 on 3 appliances that they lasted 2 years. DONT BUY KITCHENAID.