My 5000 dollar and only 4 year old fridge stopped working. KitchenAid is telling me it is not repairable and they are not doing anything about it. They are saying the 10 year warranty does not cover the broken part. Major appliance should last for longer than 4 years!!!

My parents used KitchenAid while I grew up, I have been their customer myself for almost 50 years myself. My stove is over 20 years old and the only thing I’ve had to replace is the element. Excellent products!

KitchenAid 5 French door Fridge - Dont buy any KitchenAid appliance, everyone is way better off buying a Kenmore, GE, Whirlpool at least you know the product will last and do the job. My fridge does not dispense water after changing the filter, I followed all the instructions including running the water, NOTHING!!! On top of this my freezer door keeps getting stuck with frost, no kids in my house either. I have tried to clean it, keeps happening over and over! I am so done with this stupid fridge, no water, frost and all it is, is Eye Candy for the kitchen but does not function or work. I Might as well go get my 20 yr fridge from the garage and bring it in the house!

Feb 2013 purchased KUDL15FXSS dishwasher - first repair under warranty within 3 months on lights not coming on cycle board.. Sept 2014 water leaking from under side - out of warranty new water pump $424.00. Washer cost $729 so this hurt to pay repair for more than 1/2 cost in little over a year. 45 years of appliance ownership so shocked at poor performance. What manufacturer can you trust anymore for quality? This replaced a Bosch which lasted 5 years - no repairs. I HAVE LOST FAITH IN KITCHENAID!!!!!!!!!!

We remodeled our house and purchased a KitchenAid microwave oven wall unit Model number KEMS308SSS05. We have owned this unit 2 years and 2 months. The microwave always had a loud sound when running and did not heat. Well we had the microwave serviced within months of purchase while under the manufacturers warranty, it started heating better. Recently the turntable stopped working. We had 5 service calls before it was fixed. The motor had to be replaced along with several electronic boards. Now the oven will not heat to set temp and does not hold its heat. The repair company is coming to fix next week. I will never buy a KitchenAid appliance again. This was my 1st experience with KitchenAid. We also have a high end Kitchen dishwasher which we had to replace plastic parts for the upper drawer. Very Poor Quality. Now I know why KitchenAid does not have a customer service line you can call.

Ok, so for the 2nd time in less than 3 years, the wheel clips on the top wash basket broke, which in turn makes the basket fall down and the washer inoperable. For the price I paid for this dishwasher I will tell you that I was a little more than miffed. The last time it happened, I called my home insurance company out because I did not have the time to deal with the washer (that cost me $70). This time I went online to see about ordering parts. I found this site (and after reading through numerous comments) I have to say that I am extremely disappointed in KitchenAid, especially when I see so many people experiencing the same problem as me. This is obviously a design flaw that needs fixing. So, why did I give them a rating of three? Because upon calling the company to lodge a complaint, I talked with a VERY nice, young lady who worked with me to figure out exactly which part I needed. No stalling, no dodging, she took care of business, put my parts on order and all with no charge to me. Her professionalism is the reason why I gave this a 3 star rating. I have found from experience that when a company has a problem with a product, if you call them (and stay courteous) 9 out of 10 times they will do what it takes to make it right. The lady I talked to was named ** and I am hoping that her supervisor sees this email. Again, thank you ** for your help and professionalism. Semper Fidelis.Updated on June 13, 2015: To be fair to KitchenAid, I am following up from a post I made on June 6th. My parts for the top rack wheel assembly arrived and I just finished installing them. I am happy to see that they have modified the wheel assembly actually using a metal plate this time and it looks like more solid connections for the wheels. I will give them a four star for now as I wait to see how well this modification holds up. Thank you KitchenAid for getting the parts to me in a timely manner. Semper Fi **.

We did a gut rehab kitchen remodel in 2012. Consumer Reports magazine pointed us to the best refrigerator and other appliances (virtually all KitchenAid). Everything (layout, space, ice maker and filtered water) was great with the refrigerator for 3 years. In late August, 2015 we started seeing water dripping from the freezer door onto the floor. Fortunately not hardwood flooring, but wooden cabinet enclosure got a bit wet and is damaged. Bottom line - after a couple of hopeful attempts assuming it might be the ice maker or the high humidity, the problem persisted and we called the dealer for repair. I asked the tech if hes seen this problem and he honestly answered Yes, a lot. He explained that the part to fix it would be free of charge, and that I would need to pay $164 for the service call. To the dealers credit, I was told on the phone that the minimum for a service call is $164. With this fresh info from the tech whos working on the refrigerator real time, things recalibrate.... If a manufacturer has a lot of the same problem happening, the product should be recalled and owners notified. From there, repairs should be gratis. While the tech was still at the house, I googled the problem and see many youtube videos and write ups about this problem which is a small black rubber check valve that gunks up and then backs up water into the freezer. The floor of the freezer becomes a mini skating rink, and when theres no room left for water down there, it leaks out the front of the freezer. I called the dealer while the tech was still at the house and plead my case. They did call back and agreed to pick up half of the service call. They tried KitchenAid and were unsuccessful. A couple days later, I called KitchenAids large appliance customer service and they stuck to their guns. The rep gave me the usual apology said theres nothing he could do. I asked for his supervisor. I waited a few minutes and finally spoke to a woman who listened, said sorry, and then when I asked for her manager, she refused to pass me up the line saying that she was as far as I was going to take this. $82 isnt the issue. Customer service or lack thereof, and a corporate decision to let the consumers be guinea pigs to figure this wet mess out for themselves is what frosts me. I wonder how long before I have a wet floor beneath the freezer again. Consumer Reports or not, Im done with KitchenAid, its products, and its affiliated companies.

Kitchen Aid Gas Stoves seem to have issues with self-clean cycle. Shutting down cycle, blank display and door locked until thermal fuse is replaced. Kitchen Aid service representative who replaced control board (twice!) suggested not to use cleaning cycle. I thought that is what was a part of what I paid for when purchasing this expensive gas stove.

In 2007 I spent over 25K on KitchenAid appliances, one of which was a microwave convection oven that cost over $1700. In 2011 that unit failed because the heating element died. I was told by repair that it would be cheaper to replace the unit because even if repaired there was no guarantee it would last. No assistance from KitchenAid. I purchased a second KitchenAid microwave oven. Three years later it failed...The heating element died. When I contacted KitchenAid after numerous posts on social media and emails, they agreed to pay for the part but I would have to pay for the service call, which I did. Nine months later and the heating element has died again. I contacted KitchenAid and their response after numerous social media post was to offer me the ability to purchase a new microwave at discounted rate. The offer was only good for 48 hours. I did some research and found out that their discounted rate was the exact same price that the unit is sold at by major retailers. So now the company is being unethical by making me an offer that is supposedly below retail and asking me take a huge leap of faith and purchase a 3rd microwave? I feel like I have been taken advantage as Im sure many other consumers have felt by KitchenAids false advertising about the quality and workmanship of their product. My intelligence has been insulted by their feeble attempt to pass off the current retail prices for their units as special discounted rate that are being offered because of the issues I have had with my previous two microwaves. No one should purchase their products if they are willing to operate in this unethical manner. No one should purchase anything from a company that will not stand behind their products. I guess I will contact the local and national news outlets. Hopefully one of these agency will pick up my story as lesson to other consumers who are in the market for new appliances.

Purchased KitchenAid dishwasher model KUDS30FXSS5 in September 2012. The cheap plastic upper rack assembly has broken three times. The plastic parts to pull out the rack break every year and have fallen into the chopper causing further damage. Clearly this machine is made with plastic parts that cannot withstand normal usage. I will not buy a KitchenAid appliance ever again.

I used the self-cleaning cycle for the first time on my KitchenAid (Model: YKESS970) electric range which cost me over $2,500. The oven is now a year and a half old and completely finished. The door is locked and the display panel is not working at all. I called KitchenAid and they said that the parts might be still under warranty but we have to pay the labor of $81 just for them to show up, plus $19 every 15 minutes (the first 15 minutes are free). Wow!

I have a 6-year-old Stoves dual fuel range cooker. Sure, its out of warranty, but now it only functions as a hob! The thermostat on the main oven failed last year. Stoves cant fix it because the company that made it has gone out of business (no thought of doing anything about it). Now the interior glass shielding on the secondary oven decided to shatter last night. I cant expect anything to last, but in these times, I expect that something would be fixable. I will never buy anything by Stoves again. It was an expensive item around $1500, so not exactly bottom of the range! But it definitely is bottom of all ranges!

As I read through the other reviews, I see that I am one of many dissatisfied customers. I purchased all KitchenAid appliances for my new home almost 5yrs ago. The refrigerator started giving me problems several months ago. Both the freezer & the refrigerator stopped working. A repairman has been out at least 8 or 9 times. It will work for a few weeks & then stop. The repairman keeps coming back over & over & its still not working properly. Ive contacted KitchenAid & their solution is to have another serviceman come out & we have to pay for labor a 2nd time or they can give me 40-50% off on another refrigerator. I thought the life of a refrigerator should be a lot longer than 5 yrs. My last refrigerator, a Kenmore was still working after 20 yrs. I am highly disappointed in KitchenAid for selling me a LEMON. Stay away from KitchenAid Appliances.

Never ever buy KitchenAid appliance, service is garbage, product is garbage, warranty is garbage (warranty with Whirlpool company). I spend lot of money for KitchenAid appliance but after 1 year my KitchenAid appliances broke down, every single month. I called to Whirlpool for warranty. They sent a technician twice after I called 40 times, when the technician arrived, I knew more about appliances then he did, I dont know how they got hired. After 2 months passed and they couldnt find whats the issue, they said they will replace the fridge; a month passed and attempted to delivery a new fridge. When the delivery people arrived they said they cant deliver the fridge to the apartment because the fridge was too big (keep in mind they were the delivery guys). So they left and said to reschedule. We rescheduled, and a month later another delivery attempt was made by different delivery ppl but they gave the same answer which was to reschedule because the fridge is too big and that they need a technician on hand to remove the fridge doors so it can go in the apartment. So now we had to reschedule for the 3rd time... 4 weeks later we receive a call from the KitchenAid delivery department and said that if we would like the delivery done on a Saturday, I said that I was busy on Saturday and that if we have waited 4 months for this. Lets wait another 2 days and deliver the fridge on Monday, the representative said that Saturday is the only day for the delivery and that the delivery company wont be working with KitchenAid anymore. They have internal issues. So now we are trying to reschedule for the 4 times and 5 months have passed since this headache has started... A job that any other company would have fixed in 1 week is taking KitchenAid so far 5 months. I am calling the customer service every day trying to get the fridge resolved. But Im being pushed around from customer service to product and exchange department to delivery department to other departments. The KitchenAid Warranty Department should be investigated and see why are they taking people’s money and making them feel assure that once the appliances are broken, they will fix it; but instead they are a fraud.

The electronic control for the fan failed. Called a repair tech to fix. Was told that we needed part # W10219463 which showed a cost of 220.00 in his system. Told him to order part. Got a call later that part is no longer made by manufacturer and that we needed to call KitchenAid. KitchenAid told us to call a appliance parts company that they recommended. Quote from them was 805.00 and they had one in stock. When you add that to the cost to install the part with a repairman I am better off buying a new fridge from a manufacturer that has affordable parts.

I have a french door refrigerator (Model KBFS22ECMS00 purchase date 1/27/15) and gas range (Model KGRS202BSS-1 purchase date 1/19/15) that have issues. I called 2 weeks before Thanksgiving about the freezer not maintaining temperature (set at -6 degrees, maintaining 6-15 degrees) at time of call. Several days BEFORE Thanksgiving, the refrigerator started doing the same thing (set as low as possible, maintaining 45+ degrees). On the day of Thanksgiving, my oven refused to maintain set temperature. It would get to temperature then the igniter failed to ignite the gas and maintain the set temperature. No smell of gas in the house.November 30 when service techs arrived, it was discovered my condenser leaked all the oil out and the compressor had locked up. They had to order parts. Had a service date of 12/16 to repair the refrigerator and troubleshoot the issue with the oven. Was called the day before by Video Tech Services (the servicing company) to cancel my service appointment because one of the refrigerator parts was on backorder. Called KitchenAid/Whirlpool early last week and lo and behold, THEY had the part that was on backorder so I have no idea where the service company is getting their parts from. Parts were sent to the service company 2 day shipping so they SHOULD have received it last Friday (12/18)... At the latest.I called KitchenAid/Whirlpool again on the Tuesday (12/22) since I had not received a scheduling call from the service company. Interestingly enough, the servicing company received the backordered part on SATURDAY (12/19) but had since FAILED to call for a service appointment. Now mind you, this is going into a SECOND MAJOR HOLIDAY without appliances. The service company finally called 30-45 minutes AFTER my call to the manufacturer. I am now scheduled for a repair on January 15 because I refused to take another day off from work (11/30) to accommodate them. I had taken the day off on 12/16 as well. Both appliances 10 months old (actually the refrigerator was 9 months old (delivery date of 2/22)) before failing and 60+ days before repair? Through two MAJOR holidays???

We have a Kitchenaid KUDI01FLSS2 dishwasher. It came with the house we purchased six years ago - the unit was about 1 year old at the time. We have had constant problems: touch panel failed ($200), control board failed ($250), heater element failed which required a heater control board upgrade (design defect) ($250), chopper failed three times ($30 ea), door hinges failed, numerous plastic interior parts failed (all are overpriced), the door latch has a fundamental design problem (we have to use a clamp to keep the door from popping open in cycle). I am an engineer and was able to do all the repairs myself which saved hundreds of additional dollars. The dishwasher is a $1000 piece of junk. I would have scrapped in early on if I had only known!

Its a beautiful piece of junk! I bought Stainless steel model #KGRA806PSS on January 2006. The first service call was on January 2007; second on January 2008; third on April 2008. Of course, my fourth service call is now past the 5 year warranty. The igniter would click forever and then go out. Three times Ive had the electronic replaced. Oven would preheat, come to temperature then would lose heat and never reheat past 275. I didnt dare use the self-cleaning feature after reading the horror stories of glass shattering or doors locking or burning the electric board out. Anyways, we called KitchenAid and after being told that they never have had complaints about this range, we told them that they should try looking at the complaints registered online. Well, since this would be the fourth service call about the same problem, they would send a service technician out and if its the same problem, they would pro rate a new stove. The service technician just called and said that hes on the way out and did you know that there is a $135 service charge? No, I will not pay the service call, after all Kitchenaid called and set up the call and Im not paying another dime on this $1500 money pit!Buyer beware. KitchenAid is no longer a customer friendly company and they do not stand behind their product. If they resolve this, I will report back but as my husband is on the phone and it doesnt sound promising, you probably will not be hearing anything more on this piece of junk!

I placed a review on this site regarding a catastrophic failure of a door seal on our very expensive fridge 3 years to the date after purchase. After numerous conversations with the Canadian warranty department and being told the part was not warrantied after one year I ordered a door seal from another provider and replaced the seal. I then wrote the review.Much to my surprise on Dec 4 The manager of Canadian Operations for Customer Relations Whirlpool contacted me to advise us they were prepared to send a service technician out to replace the seal at no cost to us. I advised the Manager that I had already replaced the seal and what the cost was. The Manager advised me to send him a copy of my receipt and that Whirlpool would reimburse me for any out of pocket costs for the seal replacement. This was a very pleasant surprise indeed and has replaced my faith in the KitchenAid product as they DO stand behind their product. There may be a takeaway here for Whirlpool to make it easier for Canadian clients to escalate a problem. A customer relations email address, phone number?

The one-year-old KitchenAid French-door refrigerator’s bottom freezer drawer is forming ice on the bottom. It cannot be fixed. It’s so disappointing. The brand no longer cares about quality. No wonder American manufacturing is slipping. But on second thought, it’s probably made in China. Now, I read that there are others with the same problem. What to do?

We purchased a KitchenAid dishwasher (model # KUDS30IXSS4) about 3 1/2 years ago when we remodeled the kitchen. The plastic clips that held the upper rack in place broke 2 different times... This was shortly after the warranty expired so I paid both times for the repair. KitchenAid did finally replace this plastic clip with a metal clip on all of their dishwashers but they called it an upgrade and not a recall so they did not reimburse me for the almost $300.00 I had spent on previously repairing the faulty clips. Shortly after the plastic clips had broken the second time the dishwasher made a funny noise. I shut the washer off and then restarted it... Upon restarting it...it seemed fine... However, shortly after this it stopped cleaning the dishes...This was right in the interim when KitchenAid replaced the plastic clip and went to the metal. What we did not realize is that pieces of the broken plastic went down into the chopper/grinder and broke that section of the dishwasher. When the repair man finally realized what had happened we called KitchenAid. I asked KitchenAid to step up and take responsibility for the faulty design and they declined saying that there was not enough evidence/proof that it was faulty design. Needless to say I will never purchase another KitchenAid/Whirlpool product only because they will not step up and take responsibility for their product. Final note...this new repair will cost another $300.00.

Our Kitchen Aid dishwasher is approximately six years old and has performed remarkably. Weve experienced no breakdowns, leaks etc. Most of the reviews that indicated the units have a leak problem are due to improper installation. Im incredibly impressed with how quiet it runs.

The dishwasher operation is very quiet and it cleans the dishes very effectively. No complains at that end at all. The silverware rack has a top system that takes a bit to get used to, but its okay. The model we chose is a built in and looks good.

I bought a very expensive Kitchen Aid Stove 5 years ago with an extended warranty for 5 years. The control panel for the oven never worked. It would not turn off. I had to turn off the power to the stove. I called Kitchen Aid/Whirlpool and they were no help and told me it would cost $150 for a local repair man to come to the house.Recently, I woke up to the control unit on fire with billowing smoke coming out of the top. Still Kitchen Aid would do nothing.I am in no position to buy a new stove right now. Clearly Kitchen Aid does not stand behind their product. And they ask you not to write in caps? Why, to hide the anger that we have towards a once superior, now inferior company that sells throw away products? It is an outrage.

My wife was having issues getting the upper rack on the Kitchenaid Model KDFE304SS0 dishwasher back into place. Problem was traced to the right hand upper rack trucks bearing retainer failing, releasing multiple bits of plastic and several small stainless bearings into the interior of the dishwasher. Closer inspection indicates that the manufacturer chose to use a nylon (PA6?) carrier which is degraded by moisture and heat eventually causing the carrier to break down. Why they chose that material when so much of the other components are POM which would have held up is beyond me. This will be a problem for others for sure if they use the heated dry. An additional worry is that not all bearings could not be recovered so there may be additional issues due to small metal bits traveling through the rest of the system. The unit was purchased from Sears July 17, 2015 so entirely too soon for such a failure. Clearly a poor choice in materials.

Did a self-clean for the oven today for 3 1/2 hours. Everything went fine - oven cooled down, but then the latch would not unlock. Searched on the internet as to how to get it unlocked. Nothing worked: turned the breaker off to reset oven, tried to turn the self-clean back on, pressed the start key for 5 seconds - nothing worked. This is the second time this has happened this year. Will now have to call for a repairman to come and take a look at the latch. Very upset and unhappy with the Kitchen Aid self-clean oven - wont use it anymore!!!

Its not enough to say - I will never use another Kitchen Aid appliance, or - Ill tell all my friends to never buy this product!!!!!! If you have purchased a Kitchen Aid dishwasher with its cheap plastic material, that when heated by the heating elements become weak and crumble apart, you need to know that this is very wrong and against the laws and rights of anyone who purchased this product. That means that it is your duty to call the Whirlpool complaints department and let them know that they have broken the law!!! And that you wont stand for it. I have called and asked to speak with the highest level (supervisor). She asked me for my full name, phone # and address. I asked her a few questions: 1) Where are the dishwasher manufactured (not assembled)? She did not know. 2) What is the plastic made of (knowing that she would not know) asked then can answer these question for me, she did not know. 3) Why are there so many Model #s for the same dishwasher? She said only the manufacturer can answer that question (and she has no idea who that is). I told her that on the Consumer Affairs website, there are 548 complaints on the same or similar issues that I am having with my 1 & half yr old dishwasher. I explained to her that when the plastic gets hot, it weakens and parts start to break off. I was told that they have not had any complaints. I gave her the website and asked her what she was going to do about it. She said she would record the information then pass it on to her supervisor (who I had already spoken with and was told that there was nothing she could to for me). I said that I would like her to email me a copy of that report. She explained that that was not possible. I asked her for her name. She replied - Kathy. I asked her for her last name and she refused. I asked for a phone number where she could be reached and she refused and said it was against company policy. I replied by saying - Kathy, did you ask me for my last name, address and phone # when I called? (yes). I finished the conversation by saying - Kathy, you get to hide behind your comfy, corporate desk protected... while the rest of us get to buy your plastic crap and have no way of getting any compensation. Thank You Kathy!!! I am now in the process of taking Whirlpool to court. I have all the proof I need to prove that Whirlpool is negligent. Im not doing this to have my dishwasher repaired for free parts included (which the company Corbeil where I purchased the dishwasher has agreed to do). I am doing this because it is the right thing to do and I wish more people would do the same...

I purchased a double convection oven, KitchenAid Model KEBC208KSSo in 2003. I engaged the self cleaning feature last Dec 2011, not for the first time, and this time like everyone else, the door locked, the control panel shut down and $1,800 of repairs followed. I had replaced thermal fuse, fuse assembly, wiring harness, touchpad, control board, etc. Calls to Customer Service are useless: mantra of the oven is 10 yrs old, it is not our problem, repeated over and over. No assistance whatsoever.

We purchased new Kitchen Aid Appliances for a total kitchen remodel 3 1/2 years ago. We also purchased the extended warranty from the people who sold us the fridge (Kitchen Aid Counter Depth Refrigerator with French Doors), range, and dishwasher. Both the range and the fridge have had problems within 2-3 years of use. The range had warranty (from the extended warranty coverage) repairs 3 separate times! Now, the fridges water valve stuck open and flooded the kitchen floor which is 3/4 inch tongue and groove maple hardwood. The extended warranty people (Repair Master) will only cover fridge repairs. (They deny they will cover any collateral damage.) We still have another year and a few months on the fridges extended warranty which would take it to the appliance being 5 years old. The extended warranty people said we have to go to Kitchen Aid for help with the floor damage. Just got off the phone with Kitchen Aid and they denied any obligation since their 1-year warranty was up. So, with what could be several thousand dollars of damage to the kitchen floor, we are forced to place a claim with our homeowners insurance! We have never paid more for appliances in our lifetimes (married 35 years) than we did for what was supposed to the top end appliances such as Kitchen Aid. And then, once Kitchen Aid has your money and a year out of you - you are on your own! We will never purchase Kitchen Aid again. They are simply not Worth IT! And the extended warranties are baloney too! You might as well save your money. Its too bad that big companies dont care about the little guy anymore! Think long and hard before you buy Kitchen Aid!

We purchased the KitchenAid KEBS109 Single Oven, in-counter unit for our new kitchen five months ago. Why, I have no idea now. It was installed and worked up until this weekend where it now is a dead brick. All power was verified but nothing on the control panel. We called KitchenAid/Whirlpool for warranty service and they scheduled service for this afternoon between 1-5. No one showed. Note: I took the afternoon off to meet the technician. We called multiple times to find when they would be arriving and the same response was given to us each time - the tech will call 30 minutes before he arrives. We called tonight and spoke to a supervisor who tried to get us to take another day off. In all my life I have never had a company tell me, in their words, to stick it until today. But if I do find that (per the other complaints I have read) this repair will cost significant money I will have no choice but have this oven removed and I will personally drop it off at the front steps of the dealership with a note that they can..., but first take a sledge hammer to it.

We bought all new Kitchen Aid top of the line appliances. Before year was up replaced 2 circuit boards in fridge. 1 in stove and dishwasher does not dry and leave a purple film in dishwasher. Have to bleach weekly. Now the microwave has broken for the 3rd time. Started with “close door” then no light, now absolutely no power. Blacked out. Absolutely disgusted with these appliances. Over 10g wasted. DO NOT recommend kitchen aid. Do your homework. Don’t waste your money.

Since Whirlpool stock is way up in price, might be a good time to sell...or short the stock...After owning Maytag for 4 years and having a manufacturers defect they made me an offer I could not refuse and I bought a new top-of-the-line KitchenAid dishwasher on 6/2013. I am real happy with the performance. Its quiet... cleans great so far. The bad news is that a thousand dollar dishwasher should not have such a poorly designed upper basket. The wheels just broke and several expensive pieces of glassware fell out and broke. Ask me if I am angry...LOL. After reading the many complaints on the design and quality of the parts used and that most have experienced the same problem I urge everyone to call Whirlpool corp. at Corporate Office Headquarters HQ: Address: 2000 N. M-63, Benton Harbor, Michigan 49022-2692 USA, Corporate Phone Number: 1-269-923-5000, and ask for the Office of the President and complain. The cost of repair with service is over a 150.00 but if youre handy you can fix it better than new for under $2.00.

I purchased three appliances from KitchenAid in December 2005: a dishwasher, double oven and a microwave. The microwave only lasted three years and had to be replaced. I had to repair the dishwasher in 2009 and the double ovens twice, once in 2012 and once in 2013. The customer service has been terrible every time I have to deal with them since 2009.

I purchased three appliances from KitchenAid - a dishwasher, gas range and a microwave. The microwave died and I had to buy another brand. The dishwasher had to have the panel replaced within a few months of use (fortunately under warranty then). The gas range KAID KSGA906PSS00 has had nothing but problems. The “Gas probe on” message problem is perennial even though I never use it. I have to reset the fuse switch off and mimic the probe as if I was cooking.The control panel died last year and I had to pay $303.45 to get it changed. Now a few months later, the oven does not shut off; I get the Cooking complete message which refuses to go away and I have to reset the fuse switch. Perennial problems - paid a hefty amount on this set of KitchenAid junk. Wish I had chosen another brand.

This dishwasher was brought 9/24/24 and installed in November. We have replace the motherboard and the latch and the dishwasher still doesnt work. I thought KitchenAid was a good dishwasher and have heard KitchenAid over the years. This dishwasher is one of the top of the line. I will not ever buy another KitchenAid product and will not recommend this dishwasher or the brand to anyone.

I bought a KitchenAid dishwasher and the mother board and power strip went out twice. And now, the wheels on the top tray went and broke, and it’s going to cost me $76.00 to fix this piece of junk. They should fix it for free, all the trouble its caused me.

We’ve been waiting two months of our brand new refrigerator getting fixed. Brand new. KitchenAid sucks, hitting up the lawyers who filed the 2019 class action to see if they will file for my model KRFC704FPS03.

KitchenAid Diswasher Model #KUDS35FX5S5- We purchased our dishwasher in 2013 and at the time purchased an extended warranty. Since the purchase we have replaced the top rack rollers 3 times. The on/off controls on the top of door shorted out -- had to have service on that. On top of all this I have to pre-wash my dishes in order for them to get clean. I want my Maytag back!

Purchased new Kitchenaid dishwasher in 12/12. Initially was pleased. Now seems to be slowly deteriorating - stainless steel streaks, using recommended products, water leaking from around front door handle, isnt cleaning as well as used to. Paid a lot for this machine based on input of sales people at Lowes. Never again.

We purchased this new model stainless dishwasher on 11/27/2010. Our 1990 Maytag had served us well, but didnt hold enough dishes, I thought. Everyone said the new dishwashers hold more dishes, but not KitchenAid KUDE60HXSSO! First, this holds less dishes and glasses than my old Maytag. Second, whoever designed the KitchenAid racks should be fired. Its like doing a puzzle to get your dishes to fit. Many dishes and glasses just dont fit - same for pots and pans. And third, silverware holders fall into silverware rack. Very cheaply designed!Dont ever buy a dishwasher with the extra rack for silverware. All dishwasher holes are the same size. Because we have this top (3rd) rack, nothing fits into our dishwasher. Its supposed to be removable, but its difficult to get in and out. Anyhow, its too big to store anywhere in our small kitchen. We have an adjustable top rack which we keep in the upper position. As a result, only saucers fit into the top rack. High glasses must be in the front or they hit the extra shelf. If we lower the top rack, our dinner plates are too tall to fit in the bottom rack. The KitchenAid racks are ridiculous. Many glasses dont fit at all, some just in the far right and far left. There is nowhere to put cocktail glasses with rims. They are too tall. We had a place for them in our old Maytag. The silverware holders fall inside the silverware holder, so that it is time-consuming to put silverware in or take it out. We wanted a replacement.Immediately, our door didnt open all the way, so that the bottom rack was tilted when opened. We complained right away to customer service and they werent interested in listening to any complaint or reporting it. They sent a serviceman who wasnt interested either. We persisted and he finally made the door open more, still not completely, but he says that is normal. The 2nd serviceman was nice, so we got him to call technical service (a customer is not allowed to speak to technical customer service!). Anyhow, they sent a new silverware rack; and of course, its just as bad a design as the first. Right away, the dishes and glasses did not get clean on pro-wash and pro-dry. I had film and lipstick on all my glasses and dirt remaining on my dishes. Immediately, I complained to customer service who were unfriendly, rude, sarcastic and insulting.They sent service who ran some stupid diagnostic that told them that the dishes were cleaning as they were supposed to. So no one cares about my dirty dishes and glasses. As long as their test is okay - customer be damned. We complained to customer service, and they said we needed service again. Our dishes were clean with the old Maytag. But for this dishwasher, we needed to buy Cascade Complete and still the dishes werent clean. I now use the single tablets and only Heavy duty, Proscrub, High Temp Scrub and sani-rinse. My dishes are cleaner. Pro-wash and Pro-dry do not clean them even though I scrape and even rinse most dishes and glasses.I hate this dishwasher because I cant fit my dishes into the racks. Ill never buy another KitchenAid appliance. The KitchenAid customer service is horrible. They could care less about any complaints. Ive complained to KitchenAid supervisors - time-consuming and unsatisfying. Now, I see that many others complain about KitchenAid. Now, we need a new refrigerator and I see all the complaints about KitchenAid. However, Whirlpool and Maytag are the same box and same company. So what do I do? Why cant they make appliances that work? Its disgraceful!

This dishwasher is so much dramatically quieter than my previous Maytag, I don’t even realize it’s on or off. I cannot tell you how much I love that about it. It cleans quite well and is easy enough to use, but that is its outstanding characteristic.

We had the worst experience with a Kitchenaid dishwasher. I made many attempts in calling them and nothing was ever done. All they did was they send me the same technician over and over. Today we had the technician come and he recommended to get a simple model and not to go with the KitchenAid brand. The sides of my kitchen where the steam vents are in the dishwasher, they are destroyed them completely.

My wife and I built a new house and moved in 8/2003. We purchased all KitchenAid appliances. We had to replace the ice maker twice on our 2003 refrigerator. The 2003 range top stove control panel does not work properly. The 2003 microwave completely stopped working at the end of 2011. The front door cracked in 2008 since it hits a screw at the underside. Our 2006 professional, heavy duty mixer broke in July 2012, my wife uses it about 15-20 times a year. How pathetic. They should be ashamed of the quality of all their appliance products.

My KitchenAid dishwasher has delivered 15 years of good, loyal service without any hiccups and I am grateful for this service. I would buy another kitchenaid dishwasher if and when my current one dies. It cleans pretty well, especially the bottom level and it is fairly quiet although I know more recent models are much quieter.

I am a renter and had this stove purchased secondhand for me when I moved in. I used the oven for the first time last night making some fries. The oven wasnt even at 400. I was checking the fries and as I went to close the oven door it accelerated at the end because of the pivot. The handle jumped out of my hand and closed on its own force. The moment it closed the entire front glass window exploded out onto my bare legs. I had multiple cuts but nothing serious. I am glad there are these testimonials from other people as I am worried that my landlord would be held accountable for the fix.

It has done a terrific job, washed a lot of dishes, I would purchase another one if this one quit. I have used this dishwasher every day, sometimes twice a day. It has done very well.

Looking for answers. About a month ago, one of the doors on my stainless french door fridge developed a hole from nowhere. Since then, the hole has gotten bigger and seems to be leaking metal. What on earth is going on???

The dishwasher was purchased in 2005. It does not clean well and requires intense prewashing of the dishes. It smells and grows mold in the door vents.

We have an 18-month old KitchenAid refrigerator - high end model with the freezer on the bottom. It began to leak water that settled at the bottom of the freezer. After a time, it would freeze so much that it would eventually leak out onto the floor. We looked in the book - no help there. I found your forum and a problem just like ours (same model even). They said it turned out to be a grommet that was too small and that a new style had been developed. So we wrote to KitchenAid about this. They denied that there were any problems. After several conversations with them and a copy of one of your forum notes on this, they finally did agree to at least pay for the part. Well the appliance man came and fixed it. It was indeed the old style grommet. He said it happens all the time. We wrote to them again and asked them about paying the labor (part was about $12 and the labor is $100). No, they would not do this. Apparently, according to the repairman, this refrigerator is not the only one with this problem. This model is also sold by Maytag and some other - maybe Sears? Just slap a different name on them and they all have this problem. So buyer beware. Make sure that they check this out before you bring it home or you too will be paying the price to fix it. We really bought what we thought was a quality product (now that we are retired and didnt want to have to deal with repairs all the time). So much for that! KitchenAid support was of no help at all. If I had to do it over again, I would not buy another KitchenAid product!

We have now had 3 different refrigerators from Jenn-Air and KitchenAid in the last year because they keep breaking down. The Jenn-Air refrigerators compressor completely died and they had to give us a new fridge. We picked a KitchenAid and 2 months later it stopped making ice and we found out theres a wiring problem. They are giving us a new one again. I am so frustrated with this situation.

11 mos. old side x side SS KitchenAid fridge stopped making ice. Whirlpool/KitchenAid Customer Service gave name and phone for our local authorized KA repair service. Fantastic response from service folks, but ice jam was caused by faulty evaporator - replaced. Next day, water all over kitchen flooring - serviceman came and left to order new ice maker. Installed a day later. Next day, water all over flooring again. Service came, contacted Whirlpool Service Tech who told him to replace the whole freezer door. Done 2 days later. That night, water all over the floor and entire mechanical portion of ice maker frozen so could not work. Next day, new water valve installed. That night, no ice. Next day water tubing siliconed. That afternoon, water dispenser wont shut off as the little valve finishes calling for water. Service guy came.Going to conference with his owner and Service Tech at Whirlpool... Service tech tells him to install a tiny shim under the freezer door washer. Done. That evening (3rd visit by repairman same day!) water flooding flooring once again. We have a lemon, but appears that we ALL have lemons. The IN company that sold me this suite of appliances by KitchenAid has now - 11 mos. later - stopped even listing them as products on their gigantic website! Another telling facet. Call to Whirlpool customer service - refusal to consider replacement. Wants another part installed. Were steaming... with no ice maker and now not even any drinking water. Were on a well!

Bought at LOWE’S - KUDS30IXWHA model. Looking for recalls - this dishwasher is a huge disappointment. Odor, drainage, heat, water on the floor, soap dispenser not opening, rollers - I will never purchase nor recommend this brand. Very disappointing.

I regret every day that I bought a KitchenAid. I bought top of the line double oven and upon installation we noted that the oven door was crooked and installed wrong by manufacturer. I have not even used the oven but KitchenAid refuses to replace the oven door. They say that according to their manufacturers warranty, they are only obligated to repair it once the appliance is in your house. That is the worst customer service that exist.

I inherited a KitchenAid dishwasher (model KUD102CRBS) when I bought my house. It appears to be a mid to high-end model. It worked fine for the first 8 months or so. Then the counterbalance system for the door (which is quite heavy) broke, and the door came crashing down. Now, the latching mechanism has failed, and the door keeps popping open. The unit doesnt do such a great job at cleaning the dishes, either.From what I have gathered, KitchenAid used to be a good brand. I have purchased smaller items with this brand name. However, given my experience with this unit, the price that the previous owners surely must have paid and the surprising number of complaints on this site, I have changed my position. Its probably not worth the cost to repair it, so I will probably replace it with a high-quality make & model as rated by its users. Unless I hear much better things about the brand in the future, I will never buy KitchenAid again.

I have a less than two year old counter depth ss refrigerator and the outside is starting to rust. On some spots its pitted. The owner of Gedmens in Bath, Maine was no help at all. They said try wd-40. I tried e-mailing KitchenAid, no reply. Ill keep trying. (The first refrigerator they delivered was broken) Not happy with service at Gedmens.

We purchased 6 years ago and have had non-stop issues with it. It stops working after about 10 min., then you have to push a few buttons and then it works for about 10 more min. until it stops again, and then finally you have to start the whole cycle over and then it will complete. Its like washing dishes twice! It takes about 2-3 hours for a complete cycle. Also there is a smell that is terrible and after trying dishwashing cleaners, it still smells. Finally, every few months Ive had to take the whole thing apart to clean out the filter area to try to rid the smell. Ive never had so much trouble with a dishwasher!!!! This was a top of the line and expensive model too. :(

I wish I could give KitchenAid their warranty company ZERO stars. This is the 2nd refrigerator I have gotten from KitchenAid since 2011. The first one had a compressor that broke, so after 3 painful months of back and forth with KitchenAid, my refrigerator was replaced. My newer one, the 2nd KitchenAid, has a broken fan and motor in the refrigerator (The technician explained that each KitchenAid now has 2 compressors, one in the refrigerator and one in the freezer.). The one in the refrigerator has broken. Parts were ordered and an appointment was scheduled. The technician assigned to repair the unit was given the incorrect phone number so he could not stay. I was asked if the entire unit (freezer and refrigerator) had been defrosted... Not one person I spoke with (appointment scheduling or the first technician) told me to defrost the frost free refrigerator AND freezer units. Now I will be without a refrigerator for ONE MONTH. Totally unacceptable.

We purchased all new kitchen appliances last September, 2017. Bought KitchenAid mainly because my dishwasher just died after 27 years, so we were pleased with its quality. We bought the items in black stainless. The electric stove top is the hardest top I have ever cleaned, I am a little ocd and hate smear marks on my stove top, and also it seems that the only thing to use to get burnt on spots or food off, is an SOS pad, referred to me by the owner of the appliance store. Also the so called Aqua lift for cleaning the oven, even after doing it twice in a row, is a joke! Still had to go in and clean up the grease and burnt on stuff, and then soak up all the water!! Also when turning on the oven, it seems to take forever to heat up to your desired temperature. Very disappointed, and will never buy KitchenAid again!!!

I like the layout and size of my refrigerator, but the side-by-side doors don’t work well. The left one has to be pushed hard to close and frequently hangs open. Also, the water dispenser inside the left by the spine of the door requires two free hands and has too much pressure, usually splashing water around the inside of the refrigerator.

We moved into a custom built home and selected a KitchenAid refrigerator/freezer, wall oven, microwave, stove/oven combo, and two dishwashers. It’s been 2.5 years and every single appliance has had issues except one dishwasher. The refrigerator/freezer is the worst of all. First it was the ice maker, then it was the ice maker door, then it was the motor, and now the water line to the ice maker is dripping. The wood floor in front on the freezer is now ruined from all the leaks. We’ve had a repair guy out at least 5 times already and Im going to have to call them out again to fix this new issue. If youre wondering about the other appliances: the microwave sensor for the door is faulty. The bulb went out in one year (probably because the light stays on when it thinks the door is open) and a service person had to remove the entire wall unit to replace a $3 bulb. Also, occasionally when we press start, it does this weird halfway come on thing… They said to just restart it. The stovetop does not regulate heat well. Low and medium flames on the medium sized eyes are exactly the same. Low boils over every time. The repair guy said, “The flame is not changing but the heat is.” Really?? Because it’s really not. We’ve learned to utilize the space between ignite and high to better control heat. I shouldnt have to implement tricks for it to act right. Also, when I put the small eye on low, it often causes the ignitor on eyes next to it to continually tick. If it doesnt do it every time, they cant fix that either. The repair guy has been out twice for the stove. One of the dishwashers does a pretty terrible job of cleaning… not sure why but Im going to have the service guy look at that when he comes for the freezer leak. KitchenAid small appliances are awesome. Their major appliances are not. It seems in the last couple of years, the quality has gone down quite a bit. If you choose to buy their major appliances anyway, get the extended service plan; you’re going to need it.

We noticed that the food in the freezer compartment was soft and upon further investigation, we realized it wasnt working. I called the company and was advised the repairman would be out the next day. I asked who they were sending. After the rep told me, I advised that the repairman they were sending didnt service our area. The rep wouldnt believe me so wouldnt look into it any further. That repairman called me the next day to advise me he didnt service our area. I called the company back and after 6 calls and my insistence that I speak to a supervisor, they advised they would send the repairman for our area but not for a week. The repairman came a week later and advised they would have to pick up the fridge and take it to the shop and that we would be without a fridge for another week. The fridge is only 10 months old and KitchenAid is arguing about the warranty on it. I am totally fed up and would not recommend them to anyone.

With only 23 months of use, two of your KitchenAid products have failed. One, an Architect series refrigerator, quit and we were told the replacement part would not be available until January of 2020 (not typo). They had only 3 rebuilt computer control boards in the country and agreed to send one with a promise to return my bad one. Done. Now my Architect series oven/ microwave unit has been out since January of 2015. The service company they recommended has been out four times replacing parts they suggested and sent to them, with me only paying the service fees, and it still does not work. The tech department says they do not know how to fix it. They say to replace it. I have been offered a replacement for the small sum of $1,800 for a $3,650 unit I was able to use for 2 years and is not repairable now. It has an internal communication problem, code F6E0. Why would I buy another unit from a company that cannot repair what they sell. Take 5 minutes and Google error code F6E0, there are hundreds of complaints about the same code in all Whirlpool and KitchenAid brands and none have been repaired. Every appliance I have is KitchenAid, never will I buy another nor would I ever recommend them. I plan to post this notice everywhere I see KitchenAid or Whirlpool listed. Before anyone buys from Whirlpool or any of their brands, Google this error code first.

We purchased this fridge 7 years ago and it is built into our kitchen -- thus not easy to replace with an alternative. It stopped working one week before Christmas. An engineer said that it was the main circuit board that was faulty, We called KitchenAid (Whirlpool) and were told that it could not be repaired and they could not assist in replacing it. They claimed that the company who supplied these boards to them had been destroyed in the Japanese Tsunami and it was not possible to replace them. They actually said to us, You are on your own. How can any responsible manufacturer say such a thing!? Clearly they have no concept of who keeps them in business. They offered 25% off a new fridge (to replace would be $10,000) but would not put this in writing or tell us how we could access the discount. It was impossible to reason with them. In despair we turned to the internet and found 355 similar complaints (all negative) about the same fridge. However, we also found a guy in Florida who said he could repair the board for $120. We had nothing to lose so we sent it to him. He was brilliant, texted when it arrived, texted that he had tested and confirmed it was repairable, texted when he had repaired it, and then texted again to say it was on its way back. Brilliant, all within 24 hours! We fitted it on its return and hey presto, the fridge worked and has continued to do so. So why cant Whirlpool be as caring and offer this service, indeed even work with this gentleman? You can go onto eBay and find the board you need for sale at $1800 (supply & demand!) plus you may also find other similar people who offer to repair the board for around $120. We now have our fridge working again (and have not had to buy a new one and refit the kitchen). However we will NEVER buy a Whirlpool/KitchenAid product again. (They trade under more brand names than just these, so look carefully). Indeed having had a whole spate of other kitchen appliances also break down for various reasons, we have determined to NEVER buy a US-made brand again if we can avoid it. (Marvel are another one to avoid in our view). The only branded kitchen appliances we have that has never broken down is made by Miele and LG. Our kitchen engineer said that this Miele and other German brands (and Korean) are the models they are called out for least. On telling this tale to friends, 3 of them all said that they had the exact same problem with their Kitchen Aid refrigerator at about the same time. One had felt obliged to replace with the same product but 2 others said, Never again with KitchenAid, and purchased other manufacturers. It makes you wonder how any company can stay in business with this level of low quality products and poor customer service. I suppose if you have bought up most of the competition (at least in North America), you can feel that you control the market and thus dont need to care. Complacency is the beginning of most disasters!

Bought a KitchenAid dishwasher (Mod KUDS35FXWH8 Ser F24801339) and clips holding the top rack on its rails broke within months of purchase, causing top rack to partially or fully collapse very often. Been living with this for the past several years. Too much spent and too much hassle to replace, as Id have to break tile to replace the unit. Very disappointed. Done with KitchenAid, as if a fairly premium model uses cheap plastic that cant support a top dish rack with normal use, then I have to question the quality of the entire unit. My thinking is that if they do not have the right people, process and engineering sense to add .05 to the cost of key parts in a dishwasher that would allow it to endure at least an average life without breaking, then why should I trust that they would have skills and sense to make the rest of the unit last an average life. KitchenAid made an extra .05-.10 cents on my purchase and lost potentially hundreds or thousands of future customers as a result. Word of mouth, bad online reviews, Consumer Affairs notice... will lead to this. KitchenAid: time for a change.

KitchenAid Double Wall Ovens have a faulty self clean feature. Once you use it, your oven shuts down and you cannot open it. This is a known problem by KitchenAid, yet they take no responsibility or corrective action. I am interested in suing KitchenAid. Any thoughts on how to launch such a suit?

I like the appearance of a counter depth refrigerator with no grungy water/ice dispenser on the outside - it has a filtered water dispenser on the inside. As far as performance it keeps a perfect 38 degrees, and nothing spoils due to too high or low temperature. My only complaint, a mild one, is that the freezer is on the small side and I have to remember that when I go shopping.

Since the day I purchased this range, gas/convection oven, I have been disappointed with the quality. First of all, the salesperson at ABT told me the same thing about limiting the amount of self cleaning you do (but said you should do that with all self cleaning ovens.) Then, the fan on the oven sounds like a jet engine when it is on convect or cool down mode. I purchased this range in 2005 I believe, and this Thanksgiving, literally moments after the turkey was done, the oven shut down and will not turn back on. After reading all of these reviews, it clearly does sound like a recall issue and it is unfortunate that Kitchen Aid refuses to acknowledge their poor workmanship or design on this product.

We bought all new KitchenAid appliances for our new home in late 2011. Two years ago I had to replace the refrigerator after losing the compressor. It was going to be almost $900 to replace the compressor or $1300 to buy a new refrigerator, so we bought a new fridge, but NOT a KitchenAid. Also in 2017 two of the five burner knobs seized up and could not be turned on. Another service visit and about $500 later these were fixed. Now this week I’ve had to call for service AGAIN because two other burner knobs have seized up and cannot be turned on. This will cost me another $400-500 again to get it serviced. I’m seriously thinking about replacing it with an electric range. It takes forever for the oven to preheat and also takes forever for water to start boiling. I WILL NEVER BUY ANOTHER KITCHENAID PRODUCT!! They used to be great but nothing but problems now.

We bought a very nice looking French door refrigerator and only six days later, it stopped cooling the food. The thermometers we put in it registered 50 degrees! The store would not replace it. Theyll just send out a technician and they dont know when that will be. Frankly, I dont trust KitchenAid as far as I can throw a stick if after only 6 days, it is not working. What happens in 60 days or 6 months? This was a brand new unit in the box and not a floor model. At least the freezer works and the full length deli drawer is working. I have food I have to move to an old garage fridge. They wont take care of that.

I bought a higher end KitchenAid Dishwasher model W10502124A. It is almost 2 years old. I started having trouble with it after I used it for about a year. I took out the racks and got a flashlight inside the tub. It was covered with mold, grease and food residue. I took the spinner and cover off and cleaned the filter. It was somewhat dirty, so I cleaned out everything. I disinfected everything and put it back together. About 3 months later, I took out the racks again. The inside was covered in filth, grease and mold. I took it apart again and took out the food chopper assembly.First of all the food chopper was jammed into the opening, so it would have been impossible for it to even turn the blades. When I disassembled the unit, it appeared (I am not a professional repair person) that one of the arms that hold the shaft in the plastic assembly was broken off. I put the unit back together as well as I could. At least the blade could turn now. Its been about 2 months and there is powder residue left in my top rack, the dishes are not getting clean and I have finally summoned a repairman. I did contact KitchenAid and their cheerful reply was you need to call a professional repairman.

I purchased microwave/hood combo in October 2010, installed November 2010. Unit no longer heats as of mid December 2011. I did not want microwave in the way for holidays so I contacted them in January. The second service call, I was informed element inside turntable had melted. After several more service calls, six all together, my unit has been on my dining room table for almost three months. Repeated calls to Whirlpool/KitchenAid have gotten me nowhere. I maintained that if part of the turntable melted, unit must be defective. I now have to pay $315 to get the unit replaced. They have no concern that I missed work on numerous occasions for failed service calls or that I paid for initial service call. If product is defective, it should be replaced without further cost to me.

I purchased a new Kitchenaid dishwasher from Lowes. It cost over $600 and had to be ordered. Two weeks later it was installed. It leaked all over our floor. We called Lowes and they sent the installer back out. He removed it and could find nothing wrong. He reinstalled the machine. It leaked again and he told us we would have to call Whirlpool factory warranty. I did and they sent a repair company. This company worked on the machine for over an hour and could not fix it. They told us to try it. We did and it leaked. I called them back and they came. They worked on the machine, again over an hour. He told us to try it again. We did and it leaked again. The repairman said he had Whirlpool training and he would present our issue to the instructor. The instructor told our repairman they would replace the machine.We have now been notified that they will not replace the machine and are sending a new tub to the repair shop to be replaced in the machine, even though they do not actually know what is wrong. I went to Lowes and spoke to the assistant manager and he said that we should have called them back and they would have replaced the machine, even though their installer told me to call the Whirlpool warranty people, not Lowes. And, Lowes told me that had I bought their extended warranty plan they would replace the machine. But why should I buy an extended warranty when the machine is brand new and has its own warranty. It has been five months now and we still have no dishwasher. Our floor is ruining from the leaked water and no one at Lowes or Whirlpool cares. Im just out $600+. My recommendation is: dont buy anything made by Whirlpool; no Kitchenaid, nothing. And buy nothing from Lowes unless you buy their added warranty.

After only a year and a half we started noticing ice buildup on the inside of the freezer and the refrigerator was not as cold. Made adjustments to the temp settings and still no difference. Called manufacturer and they pointed out that the warranty was expired but if we paid $129.00 to have a service technician check the refrigerator the part that might not be working could be covered or maybe not. A shot in the dark in other words. So I’m checking website troubleshooting tips and this is a common problem. If that’s the case why don’t they show some class and fix it!

Second visit already by tech. Said it needs new motherboard for 4 year-old fridge (never had problem with old fridge!). Had to throw at least $100 worth of food. Got new motherboard, STILL NOT COOLING. Now fridge SMELLS. Im getting sick and tired of this stuff. Did I buy a piece of crap? Oh, BTW, tech said the motherboard comes with a 90-DAY WARRANTY!! Who are they kidding? 90 ** days!!!

I enjoy my refrigerator. I like the size inside and the way it is completely functional for my needs. I do believe if I ever need to replace this appliance that I will get the same brand.

$1,104.00 KitchenAid whse KA d/w kude70fxss5 bought 3-19-2013, stopped working 6-12-2015. On 6-23-2015 put door latch and led panel in and still doesnt work. Tech support stumped. Repairman ordered main board and we are still waiting for the part as of today 8-20-2015. Did same thing with Whirlpool front load washer for 6 months. Had to pay $500.00 and got a new machine. I need a dishwasher or a new wife quick. I have had KitchenAid dishwashers for all my married life, so far (45 Years). If this was a $250 machine I would chuck it and buy another. Priced too high for service life.

Dishwasher Model KUD535FXBL9. If I could give this dishwasher a zero I would. I have had this dishwasher about 2 years and 7 months. The motor and pump assembly are shot. Seriously. I live alone and do about 2 loads of dishes a week. Also mailed in the registration but never received notice about the top shelf recall. Between my KitchenAid gas range and the dishwasher I am absolutely disgusted.

I have a KitchenAid Superba double wall oven (#KEBC208KSS) needing a new electronic panel. It no longer cleans and the oven light doesnt always turn off. I have been told it needs a new panel (again). This is my second KitchenAid Superba oven. I replaced the last oven because the panel had to be replaced three times but only twice under warranty. Then we moved and the house we bought had the same ovens. The cost of these panels installed is now nearly $500 with only a 90-day warranty! I also have a hard time believing KitchenAid continues to make a faulty product and sells it for nearly $3,000. Ive ordered new ovens of different brand. Its tough to believe they cant find a way to fix the issues with their electronic panels.

I want to start by saying that the only KitchenAid appliance I have in my kitchen is a fridge. Model #KBLS19KTMS1 S/N K21016987. If you are in the market for a fridge, dont buy this one. I purchased it from a company called Trail Appliances. It made a loud noise from day one. They attempted to fix it, it started again, too loud to sleep. They came again and when they left it started again. I asked them to take it away. I did not want a KitchenAid. They would not do that. They did an in-apartment surgery on it that took two hours and replaced the generator. The noise stopped. It is still loud but not screeching loud. But now the bottom drawer freezer just turns off. It has ruined food a number of times. Ice cream...forget it. Ice cubes, meat..defrosts to the point where it either has to be thrown out or cooked immediately.I hate this appliance. I tell everyone I know not to buy KitchenAid. I have a Miele dishwasher, an LG gas convection stove and a Breville convection counter oven. They all work. KitchenAid sucks. It is a total disappointment and was from day one. Today it ruined another load in the freezer. I will be getting rid of this appliance because it continues to cost me money. Dont let it cost you too.

I am writing on behalf of my parents who have had nothing but problems with their refrigerator from day 1. The model No. is KSC23C8EYY00, serial no. HR14140633. The refrigerator was purchased 2/24/2012. From the very beginning the doors have not been aligned. We have had service people in and out adjusting the doors for the past almost 4 years on 2/24/16. Water leaks on bottom of refrigerator due to the doors not closing properly and fruit flies continuously coming in and end up dead and accumulating at the bottom of the refrigerator. Your service representatives have been here for the past four years trying to resolve this problem and nobody seems to know what theyre doing as we end up with the same problem, having to call you again.We have a folder with all the service calls. From day one we have dealt with this problem. After several calls the first year and your techs not able to repair the problem, the constant annoyance of the door light on due to doors not closing properly, my mom asked your tech to take the refrigerator back at which time he informed her it was too late. I live in Texas and was made aware that your technician advised her it was too late. I made the very first call shortly after it was delivered. Here it is four years later and I cannot believe it has not been resolved. A technician was scheduled to come by last week and we were informed he was in auto accident. A week has gone by and no one has called to reschedule. I just called and someone will be by tomorrow. I spoke with your representative, Erb, who was very helpful. He is sending someone tomorrow.The refrigerator has water right now with flies laying dead in water. My mom was going to clean it up as she has for the past four years. I told her to leave it alone so that your tech can see whats going on. The last tech about 4 weeks ago said he fixed it. Obviously not as you have not been able to from day 1. This is pathetic that my almost 90-year-old parents have to deal with this. At this point, we are requesting a replacement. My parents bought an expensive refrigerator which has turned out to be a nightmare. If you check your records you will see how many times you have been out for the same problem. I am attaching a receipt of purchased product. A response as to considering a replacement is greatly appreciated.

I purchased my second KitchenAid in 2005 since we were renovating our kitchen and wanted the counter depth model. I already had a KitchenAid that I was happy with, though it was only 2 years old. Within 18 months, the ice maker stopped working in the new one. We didnt replace it right away and we just used the ice from our other one, which was now in our basement as a second refrigerator. We finally had a new ice maker installed in July 2009 at a cost of $200, parts plus labor. Again, 18 months later (with a 1 year warranty), the ice maker stopped working. We went 2 more years without fixing it but finally did on February 27, 2013 at a cost of $242 when we needed it for a large family gathering. It broke again last week, June 20, 2014. 1 year and not even 4 months from the install date. It was suggested by the repair company that there may be a recall and I should call KitchenAid myself. After speaking to a customer service rep and then her supervisor, I was told they only warranty it for a year. Period. I explained that there was obviously a defect in my refrigerator, but that didnt seem to matter. They would have a service person come out for the usual fee. Meanwhile, my 11 year old other KitchenAid has started freezing food - but guess what? At least the ice maker works!! So unless you want to buy two of them to work as they should, I would buy another brand.

We started having issues with our KitchenAid dishwasher, KUDS301XBLO, potscrub light staying on just after the one-year warranty was up, but we were able to reset it. Then we noticed the dishes were not getting clean and the potscrub light was staying on. It will not even complete a cycle. We have only had this dishwasher 1 and 1/2 years. I called to ask about the 2- to 5-year warranty that covers all parts of defective equipment and was told I had to pay $129 service call for them to come and look at it, then I would have to pay for parts. I was offered to buy an extended warranty for $259. That seems like a lot for a dishwasher that cost more than $800 a year ago. I have been reading that the control panels have been malfunctioning and starting fires. I am very upset that this higher end dishwasher is less reliable than a $400 one. I have also read that the manufacturer is aware of this problem and has failed to recall this product.

After six years it kept powering off. Used their certified repair company and after 9 service visits over four months they finally deemed it unrepairable. Countless hours wasted on the phone and waiting for repairmen. Only offered a 40% discount on a new one but had to pay in full in advance. Replacement arrived damaged after 4 weeks. No refund possible. Still waiting four weeks later and after 6 months still don’t have an operable refrigerator.

I purchased the KitchenAid KESK901SSS Electric Slide In Range five years ago as part of a kitchen remodel. My experience is that the product is inferior and cannot withstand normal use, and parts are prohibitively expensive. A few years ago it cost me $600 to replace cooktop after a bottle fell on it and was not covered by insurance. More recently, after spilling water on the stovetop the oven control unit stopped working. Who would engineer a range that cannot withstand a water spill??? I was told by the technician sent by insurance carrier that replacement parts again were expensive -- in the $500-$600 range. Since I had insurance, I thought that this would be an easy fix.After waiting two months, it turns out that the replacement parts are unavailable! The best insurance would offer was a buyout at a fraction of the original cost of the product. I checked with a reputable appliance repair shop to see if I could have it repaired on my own. They wouldnt touch it... They said that parts were expensive, could not guarantee that it would even work, and that they have gotten stuck in the past. I am now forced with the inconvenience and expense of purchasing a new range at current prices which are twice as much as original model. In addition, since the original product did not slide in flush to the wall (there is a 3 gap), I need to have my custom granite countertop modified to accommodate a new range. I am very dissatisfied with KitchenAid (and its parent company, Whirlpool) quality and service.

The aqua lift steam technology will not clean as advertised. After numerous contacts with KitchenAid we were basically told it’s our problem. It is still under warranty. There are several law suits against the Aqua lift technology in several different states. I am unable to use oven cleaner on it, as it will void the warranty. I am stuck with an oven I can not clean!

We purchased a very high end Kitchenaid refrigerator. Due to a design flaw (admitted by company as settlement decided upon) we incurred property damage. Due to the Global pandemic parts are hard to come by. Completely understandable. Not the companys fault. Once parts became available the issues with the service department started. We would have to wait online for literally hours at a time in order to speak with someone having to explain our story again and again. No direct number to call. And every time feeling like we were the bad guy. Feeling like we were trying to cheat the system. No one was willing to help us. They would just push us from department to department, manager to manager (never actually speaking with a manager). No one ever making a decision.Ultimately, problem being we live in a small community with limited access to service providers. We live over three hours from a large center. And we’re left on our own to find our own service provider. After we found a service provider Whirlpool would not approve the service provider because it was only one service man. They would only approve a company that had two or more service providers because the refrigerator was too big for one person. When we offered to hire a third-party they refused so we had zero opportunities to have our new refrigerator fixed. After hours and hours on hold and fighting just to get a refrigerator fixed they finally agreed to fix it for the amount that they had originally agreed to and then change their mind but would not send any kind of documentation stating this. So now we have to pay out of pocket hoping that when we submit the paid invoice that they will reimburse us. When asked what the turnaround time for repayment was I was told minimum four weeks. Moral of the story if you live in a small community away from a big service area you will not get your refrigerator fixed without having to pay some out-of-pocket expense. In our experience nothing last forever so if you think you’re going to phone and get warranty you’re wrong so maybe think twice.

Bought a Brand New Top of the Line KitchenAid Dishwasher 4 years ago from ABT in Glenview IL, and have NOTHING BUT PROBLEMS WITH IT. Its a Total Lemon of an Appliance. Do not buy KitchenAid! The inside is Plastic and keeps breaking and now the water does not come out and the dishes are filthy when its done. Horrible piece of an appliance. Save yourself some grief and buy a different brand!

This is a good looking, rather expensive refrigerator. It has a very well styled and functional interior; more room than I anticipated and much easier to store things neatly in freezer than my last side by side. The major disappointment is the drawers in the refrigerator part. They are so flimsy that they came apart and had to be taken out and put back together after using a short time. This was extremely disappointing since the rest of this appliance is sturdy, well thought out and beautifully styled. What were they thinking? I am very careful dealing with opening and closing filled drawers so they dont come apart again. I would certainly make checking out how well the drawers were made a priority when buying a new refrigerator. Something I would never have thought of before.

Stay away from the Steam Oven. We purchased this double wall oven which is a high-end Steam Oven on October 9, 2014. I cleaned it for the first time last week. The door does not seal between the panes. They are now streaked. There are big stains in the floor of each oven from the steam cooking. This is not able to be cleaned. I called Kitchen Aid, 800-422-1230. I was told the staining is normal. It is considered cosmetic and not covered under warranty. The doors are also cosmetic, even though I would need a repair man to disassemble the doors in order to clean them. I would not purchase this high-end item again, EVER. Although it cooks wonderfully, I want it to look clean. I am going to pull out the oven and purchase a different unit because having a double wall oven that cannot be cleaned is out of the picture in my house, as I am sure it is in yours.

We purchased a stainless freezer at the bottom model in January of 2013 from a local appliance store. Within a couple of months we had a freezer that stopped getting cold and lost all the food in it. A repairman came quickly and said it was working fine and it continued for a year. Then the freezer stopped working for a day, but came back on. In October of 2015 the freezer stopped completely. We have had a series of repairmen out and we still have no freezer. I have called KitchenAid and they said they would only fix and repair what is in the sealed unit, but that often the control panels fail and that they wont fix or replace the control panel. We paid top dollar for a fridge that lasted two years. There is no way I would ever buy a KitchenAid product again for any reason. This has been a nightmare. We were without a fridge during the hottest two months on record and now we are going into the holidays without a fridge/freezer. I would never recommend buying a KitchenAid appliance and would warn anyone to avoid this company.

We just built a house and bought all new shiny appliances, including a KitchenAid refrigerator side-by-side, counter deep, very expensive. On DAY 1, the freezer temp was raising, we kept lowering it back to 0 F. On DAY 2, it doesnt go below 16. Now day 5 and its 32, and doesnt respond to pushing temp control down. Technician may come tomorrow. Meanwhile, food will start spoiling. Also, no instructions came with it, except how to install. Gee, thanks! NOT BUY THIS!

We purchased 4 KitchenAid appliances for our kitchen and also a washer and dryer. 1 year later, the control panel went bad in the dishwasher so we called Whirlpool. They sent a repairman to service the dishwasher, upon his arrival he informed me the control panel was no good and this was a regular problem with this model and whirlpool is aware of this. He told us we would probably have to replace this yearly. Well 1 year later same problem again and we are getting stuck paying 180 dollars for labor on an appliance that is only 2 years old. Argued with Whirlpool and they said sorry its your problem.

I am having problems with our KitchenAid, KEBC107KWH03, again. The self cleaning feature shuts down the oven. This is our second time with just as many cleanings. It’s the same story from the repairman, Dont use the self cleaning feature”. I sent an email off to KitchenAid tonight. The last time, I too received the same sorry for you loss form letter from KA. This stove is a piece of $1,500 crap! What’s my plan? Thankfully, we have the extended warranty from Sears. If nothing can be worked out, I plan on self cleaning this thing after every service call.

Count me in the group of very angry KSSC42QTSOO refrigerator owners. My circuit board started to ting about one month ago. It was sent to CoreCentric 1 week ago, and Im hopeful to have a working refrigerator in another week or two. In my Google search of this problem, I came upon an interesting post (which I could not relocate today) that may be helpful to some. A realtor from Ariz posted her problem with the same circumstances; same circuit board part number (W10121049 and substitute board 10219462. She said her husband had experience with soldering and circuit boards and was able to repair their refrigerator with a $5 capacitor, purchased at Radio Shack. She said she had found out these boards had defective capacitors manufactured in South Korea. Sure enough, my repairman showed me the rounded top of the blown out capacitor on my circuit board... Dont scrap the fridge until you check all avenues. However, never buy a KitchenAid appliance again.

When we moved in our house six years ago, the appliances were mismatched and cheap. We ordered all new Kitchen Aid Appliances and I love them. My Kitchen Aid stove top is wonderful and so are the built in ovens. They make my life so much easier and more fun to cook with. I absolutely recommend Kitchen Aid.

It is exactly only 2 wks. since we purchased a KitchenAid French door fridge. Last night clicking sounds were emitting from the fridge to which we could not find the source. This morning to our shock and horror all of the frozen food were thawing out, the refrigerator section did not feel as cold as it should be as well. Knowing we are under warranty we called KitchenAid to try and get service. However, their customer service is also horrible. Was put on hold listening to idiotic music for over 15 minutes with no one coming to answer the call. That is totally unacceptable.In the meantime, we read the internet information saying that clicking noises signify a faulty compressor. This is really astounding considering that the fridge is just a couple of weeks in our possession. We have never had any major appliance fail badly like this and so quickly too. To conclude, we are returning to that major big box store where we purchased this defective appliance from and will have it returned. And we will NOT purchase another KitchenAid product ever again, not even to replace this damaged, useless fridge! Also we do not recommend anyone to waste good money and precious time on considering purchasing any KitchenAid product. Ironically we were told by the delivery person that KitchenAid is a durable, high end brand. It definitely isnt!!

I bought all KitchenAid appliances at the beginning of 2013 and I have had to have the freezer fixed 3 times and now the cook top is broken. I have an extended warranty that I bought through KitchenAid. It is Dan Marc Appliance Repair in New Jersey and they are horrible. They either order the wrong part or the part comes broken. I always have to go 2 weeks without a refrigerator or freezer. And I also lose a freezer-full of food. KitchenAid, who is owned by Whirlpool, is horrible to deal with and I would not recommend them to anyone. And to me these appliances are new and to have them fixed 3 times in 2 years is not acceptable. They are also overpriced.

I purchased a new KitchenAid Superba EQ Series 24 dishwasher model KUDE40FXBL4 from Sears.com on November 21, 2011. The appliance was delivered and installed on December 5, 2011. In May of 2012, the dishwasher stopped mid-cycle and would not drain the water from the tub. The control panel was totally non-functional. On May 18, 2012, a factory authorized repairman from A&E Factory Service attempted to repair the dishwasher by replacing a bi-metal fuse. The dishwasher functioned until June when the same repairman returned on June 1, 2012 because the dishwasher had again stopped mid-cycle, would not drain water and the control panel was non-functioning. At this time, the repairman installed a controller and fuse. I told the repairman I was very concerned that the dishwasher had to be repaired twice within a two-week timeframe. I also mentioned the fact that the dishwasher possibly could be defective and that I did not want an appliance that needs constant servicing. The repairman assured me that KitchenAid would replace the dishwasher if it continued to break down.Yesterday, December 6, 2012, one year and one day after the initial installation of the dishwasher, the dishwasher again shut down mid-cycle. I spent over an hour on the telephone attempting to get a satisfactory resolution from KitchenAid and/or Sears. I was not satisfied with anything KitchenAid or Sears offered. Their basic answer was that I should have the appliance repaired and buy an extended warranty. My answer to that is why throw good money after bad? All that accomplishes is to make the purchase price of a defective product cost even more. If after two service calls during the first six months of use KitchenAid factory service has not been able to accomplish a complete and total repair of the dishwasher so that it does not breakdown every six months, then purchasing an extended warranty will not fix the defective product.I was a loyal customer of KitchenAid products prior to this bad experience. I had a wonderful KitchenAid dishwasher prior to purchasing this defective model, but the wire baskets needed replacing and were so expensive. I thought it wiser to invest in a new dishwasher than to put new baskets in a 10-year old dishwasher. I now realize what a foolish decision that was. That dishwasher is still functioning perfectly in someone elses home while I am facing the possibility of dealing with a defective appliance that will require servicing every six months or replacing. Either way, I lose. It is my educated opinion that KitchenAid should replace the defective appliance and recall that model.To the reasoning mind, the thought occurs that these breakdowns are a built in ploy to sell extended warranties and thus keep the parts and service departments also in business. While this practice of planned breakdowns may appear to be a revenue generator equal to or greater than planned obsolescence, it may prove detrimental in the long run. As a particular and wise consumer, I will find another manufacturer of a longer durability and better quality product or just give up the dishwasher all together. The consumer does have other options. At any rate, I refuse to be forced into paying additional funds for a dishwasher that is not functioning up to the original expectation of the purchase price of $1,377.01, which is an overcharge for a product that only works for six months at a time.

We purchased this in 2011 and have had nothing but problems. The doors could not close properly so they had to change mechanism. The food freezes in the back of the fridge as well as in the vegetable drawer no matter where I place the temperature. What a horrible Fridge. It makes me sick to think I paid so much for this. I wish I had gone real high end and purchased a Miele or Sub-Zero.

Horrible French door fridge model KBFS20EVMS. We have had many problems since we bought this less than six years ago. The refrigerator portion is set on 44 and still freezes the food. The icemaker stopped working. The fridge leaks. Ive had that cosmetic rust issue on the exterior. The seals are shot and I cleaned mold/mildew from the rubber seals. Avoid KitchenAid products.