I purchased an expensive refrigerator based on previous experience with KitchenAid. In 2003 I purchased a refrigerator, stove and dishwasher. No calls ever to the customer service for any problems. They lasted 14 years. Thats why I went with them again. BIG BIG MISTAKE. This refrigerator Model#KRMF706ESS has been a problem since I plugged it in. I have missed almost two weeks of work waiting for technicians. I have had many service calls for the same issue and Im still not sure if its resolved. The last technician came out last week and within days my refrigerator is broken again. We started seeing puddles on the floor. The ice was melting in the container. We emptied container and now it doesnt make ice. I called KitchenAid, nothing they can do, when is enough, enough with these people. There was nothing wrong with the money I gave them for the refrigerator. I purchased a new appliance and its been nothing but a pain. They have replaced the same part three times. It still wont fix the problem. I am beyond frustrated. If I could give negative stars I would. When I contact the customer service department its like I am bothering them and wasting their time. They are wasting mine. Customer Service is a thing of the past with their rude customer service people and they dont care now that they have my money. It wasnt working right from the start and it continues to be a problem. I have lost faith in my refrigerator. I dont know if I could go on holidays and leave this appliance on. I wonder if anyone else is having a problem with this refrigerator. The service guy said that they have had nothing but problems with this model. They didnt test it long enough. I guess whoever buys it is a guinea pig. I would never ever ever recommend anyone to buy KitchenAid again. This is the absolute worst service. Since Day 1 it hasnt worked properly. They tell me in order for it to be replaced it has to not be cooling. A technician has to report to them that it is unrepairable and then after he does that, they send it to their engineers and then they see if they can come up with a solution. They could care less how many days of work I miss. They are waiting for my warranty to expire so they can take me to the cleaners for the continued work I know will have to be done once it is out of warranty. Thats the day they are waiting for... class action... thats the day I am waiting for. I know its only $5000.00 but it has cost me more than that now with all the time off work. What happened to the days where companies actually cared about the customer??? I was told the first time I bought the KitchenAid back in 2003 was when it was KitchenAid KitchenAid, now it is KitchenAid Whirlpool and now it sucks!!!!

Ordered dishwasher (Model # KDFE304DWHO) 3-9-15, Lowes delivered & set up 3-25-15. Dishes not getting clean on any of the settings, scum accumulates behind the door on bottom, stainless steel inside stays wet & there is an odor. Repair man came 8-14-15, said I was using too much soap, told me to put soap in prewash cup only. Same day I called KitchenAid, Ester told me to put 1 dishwashing tablet in the main wash cup only, use a rinsing agent, run my dishwasher thru a clean cycle monthly (where is the clean cycle?) & do not prewash my dishes. Ester told me all about her mother owning the same dishwasher only a SS. I told Ester we have had dishwashers for many years & I have already tried all the troubleshooting that was required many times. I told her I wanted to exchange the dishwasher, this was not an option. She told me if I requested another service call, I would have to pay for it. I believe KitchenAid wants to stall you so your warranty will run out then say sorry.

KitchenAid appliance problems - After less than 7 years, my 48 built-in refrigerator ($5,000) ice maker had to be replaced costing $400. A few months later, I had to replace a $500 microwave and now my oven wont heat. I called KitchenAid and they simply said it was out of warranty. I spent more money on high end appliances and regret buying KitchenAid. My parents threw out a working 25 years old microwave and their refrigerator and oven were 40 years old when replaced.

My new KitchenAid double wall oven exploded 1 1/2 hour into the self-clean cycle. Shattered glass flew out the oven, spraying all over my kitchen and out into other rooms of the house. I couldnt get near it to shut it off, because glass shards kept recirculating in the convection oven out the vent. So I ran out to shut off the circuit breaker. I spent 2 hours cleaning up the mess. I vacuumed out, but the glass in both ovens that is stuck in gaskets surrounding doors spills out of hinges every time I open the door. I want a new oven, because I dont want glass shards in my food; and what is going to happen when I run the cycle on the bottom oven? It is a miracle no one got hurt, except for the cut on my daughters foot from a small piece I missed. I am scared to death, and I havent had an oven to cook with for my family since it happened in May. I have already spoken to my lawyer.

We purchased the new low profile style of KitchenAid microwave hood combination to replace a 21 year old Maytag model. I could no longer get parts for the old girl so decided to update. Installed the new unit in March of 2019. The performance of the microwave is as I expected from a higher end product. The model upgrades to LED lighting and the exhaust fan features are all pluses for this unit. The microwave touchpad and programs have worked very well. I would be rating this unit with 5 stars at this point except for one major flaw....There are (5) chrome buttons on the front face of the microwave to control the lighting, fan, open the door, cancel program, and start menu programs. On the surface of the buttons lettering had been stenciled to identify the function for each of these (5) buttons. After about 6 months of use the lettering has become faint and/or disappeared. Of course the two buttons used the most START and OPEN are now basically missing any lettering to identify the function of that button.In September I decided to contact KitchenAid Customer Experience Center about the problem. I first used the contact via e-mail found on the KitchenAid website explaining the issue with the button lettering disappearing. Received a response about 5 days later stating they were sorry I was experiencing and understood it could be frustrating. Then went on to state quote When touching the control panel, be sure there are no oils or lotion on your fingers. This can damage the lettering and finish.. They would be sure to pass on my complaint for review and future improvements. Of course this response did not sit well with me. What kitchen appliance should not stand up to normal use with your skin oils or other kitchen products touching its surfaces.I then called to arrange for a service call on the microwave again explaining to the representative my issue with missing button lettering. After much discussion of the problem they basically categorized the problem as cosmetic and therefore excluded under their warranty. The warranty in the User Guide also stipulates in bold lettering The cost of repair or replacement under these excluded circumstances shall be borne by the customer. No service call was set up at this point.After a couple more e-mail exchanges with Consumer Correspondence Team personnel, they recommended I arrange a service call to have a local KitchenAid repair technician look at my problem. I asked them to waive any costs for the service visit IF the technician could not classify the defect as anything other than what they had already called cosmetic. They could not provide me with such a waiver and no service call was arranged.I would say the Customer Experience Center personnel listened to my complaint and understood my dissatisfaction, but could not help resolve the problem. I even asked them to just send a set of new buttons and I would be a happy customer. I dont think that is going to happen either. No further communications for a couple of weeks now.Like I stated earlier, I now have (2 of 5) buttons without identification as to their function. The User Guide does not pictures of these buttons so you cannot lookup what the buttons do, good thing for our memory I guess. The frustration is the lettering should be able to withstand normal use in a kitchen environment without rubbing off. It is more than a cosmetic issue. Thus the reason for the 2-star rating for this appliance. I just want current and future customers to be aware of this issue. A photo is attached of the right hand side buttons showing the lettering disappearing with use.

We purchased a KitchenAid refrigerator KFXS25RYMS and had it delivered to our summer home in Wildwood NJ. The thing never made ice and after having 4 visits from 2 different service companies the summer ended still without making ice. We called them back the next spring (house was winterize during winter months) and guess what? The warranty had expired. I had to buy a separate ice maker (not KitchenAid) so we could have ice. Now this year it has water coming from bottom. We called different service company and it needs a heater!!! My advise would be never buy a KitchenAid.

Kitchen Aid 3-door fridges, that is double door on top of a freezer door are the WORST design ever. After few years the doors will not close the hinges will break and the compressor will fail. I DO NOT RECOMMEND THIS GARBAGE AND CHEAP PRODUCT. Save your money and go with the competition.

We bought a KitchenAid gas range in 2010. When I used the self cleaning mode my display went black and my oven was locked. We called manufacture while it was still under their warranty. They sent a repairman out and he replaced the circuit board. Now 2015 we have a reoccurring problem. Used self cleaning again. Oven locked. We bought an extended service plus warranty on Jan 9th 2015. Today on Jan 27th we are told that they will gladly refund us our money on the service plan even though it was stated in their warranty if its an electrical issue or mechanical they will replace it if it cant be fixed. Well they have stated its gonna cost more in parts for a 5 yr old stove. Well if they would of fixed the problem back in 2010 would I still be having this problem today in 2015. Seems to me there is a issue in the manufacturing of this range.

Kitchenaid khms2056sss-2 microwave - Microwave keeps beeping for no reason. Often controls are frozen and cannot be accessed for several minutes. Randomly selects cooking task such as reheating pizza or melting butter with no input from owner. Even after the microwave is unplugged for 5 seconds, it still starts up its beeping without input or any reason. Each time the unit is unplugged, the owner resets the time and date as requested by the screen. The light for the microwave does not go on adequately to see what is cooking. Due to the design, the window is so high that it takes steps to see into the oven.

I purchased the KitchenAid Refrigerator KSF26C4XYY03 March 25, 2014. The unit is only 3 years and a couple months old. The refrigerator door pops open when closing the freezer door. The first occurrence was last summer and I should have addressed it then. This past month the refrigerator door pops open every time the freezer is shut. Called KitcheAid service to find out what it was and how to handle this. They scheduled me a service call. Did not offer any kind of warranty at that time and per conversation with KitchenAid today, they should have. Now its too late since I have already had a service man here and agreed to service with him.The service man told me both door closure cams were worn and that this was very unusual. He said this type of problem does not happen until the refrigerator is 10 to 12 years old. Also said that its usually bad on one door or the other and in my case, both doors are equally bad. It is going to cost me $280 for the repair. I called KitchenAid to register a complaint with their company and see if there is anything they could do to help out with the repair. No help with a relatively new refrigerator. Wont be buying this brand again.

We bought a brand new, 48 built-in refrigerator kssc48qts02 in Aug. 2008. Two years ago the electronic motherboard had to be replaced to the tune of almost $1000. Now our thru-the-door water dispenser is leaking. Had 2 different companies look at it with the same diagnosis... 1). The water line is broken 2.) There is no way to repair the line as it is built into the freezer door 3.) The freezer door needs to be replaced 4.) THEY NO LONGER MAKE THE FREEZER DOOR!!! Come on KitchenAid, you used to make good products. What happened? The refrigerator is only 8 years old and was very expensive to begin with. Another thousand in repairs. And now they no longer make this product? MAJOR DESIGN FLAWS.

I have tried to be patient, but a week after an oven fire, that had it happened when we were gone, would have started a kitchen/house fire. As it is I had to call the fire department because I could not turn off the oven. A malfunction allowed the igniter to heat and by the time I woke up (4 am), the house was filled with acrid smoke smell. I went out and thought I had finally canceled the igniter (the cancel button seemed to turn things off after several attempts). Then my husband woke up and wondered what was going on and why, after 1/2 hour the smell was still very strong. Come to find out when I went back in that the igniter was still on and the cover plate over the heating element was bright red with flames shooting out of the sides (of the plate). It was self-contained in the oven, but so hot that when the fire fighters came, they couldnt touch it. They had to turn off the gas and unplug the cord.As I said, its been a week and there has been no call back after the initial phone call to send out a technician (The technician was great and found where there was a short on the board). What is most sobering to me is that my husband is disabled. Had the oven fire started on a day when I was gone volunteering, he could have been trapped by a house fire. I explained this and still no response. I would highly recommend not buying anything from KitchenAid/Whirlpool until they have a better service record.

We bought our KitchenAid stove in November of 2005 (model # KGRA806PSS00. We have had to fix it twice. Now, I have been told the electronic panel board has went out again for the second time. The repair cost for the parts to fix it this time is $524.00. I called KitchenAid to complain and they basically said, Sorry, would you like us to set up a service call for you?” I was on the phone for almost an hour with a supervisor. It will do no good! I will not be fixing this stove again. It originally cost $2199.00 in 2005 and I will be not put in another computer board again. I have all KitchenAid appliances in my kitchen and I can tell you this: I will never bring another KitchenAid product into this house again. KitchenAid does not stand behind their name. What a shame for KitchenAid. I think I will look into maybe GE now. Remember, Whirlpool owns Kitchen Aid--so stay away from Whirlpool as well.

This fridge was over $3,000. It took 4 different repair calls to line up drawers. For a few months it has been shutting itself off for several hours 2 or 3 times a week. 2 days ago it shut off and wont come back on. Light above water works. Lights inside dont. I bought 4 KitchenAid appliances at the same time 4 years ago. They do not care once the sale is made.

I filled out a complaint on 10/11/11. The repairman was at my house and replaced the motor on my 7-month-old dishwasher after waiting 3 weeks to get it repaired. It is now 10/21/11 and it broke again today. It was the same problem as last time, so I assume it needs a new motor again. I have to wait another 12 days just to get a service person to come out and look at it. Ill then be at over a month with a non-working brand new dishwasher in a 7-month period.

We purchased this fridge 7 years ago and it is built into our kitchen -- thus not easy to replace with an alternative. It stopped working one week before Christmas. An engineer said that it was the main circuit board that was faulty, We called KitchenAid (Whirlpool) and were told that it could not be repaired and they could not assist in replacing it. They claimed that the company who supplied these boards to them had been destroyed in the Japanese Tsunami and it was not possible to replace them. They actually said to us, You are on your own. How can any responsible manufacturer say such a thing!? Clearly they have no concept of who keeps them in business. They offered 25% off a new fridge (to replace would be $10,000) but would not put this in writing or tell us how we could access the discount. It was impossible to reason with them. In despair we turned to the internet and found 355 similar complaints (all negative) about the same fridge. However, we also found a guy in Florida who said he could repair the board for $120. We had nothing to lose so we sent it to him. He was brilliant, texted when it arrived, texted that he had tested and confirmed it was repairable, texted when he had repaired it, and then texted again to say it was on its way back. Brilliant, all within 24 hours! We fitted it on its return and hey presto, the fridge worked and has continued to do so. So why cant Whirlpool be as caring and offer this service, indeed even work with this gentleman? You can go onto eBay and find the board you need for sale at $1800 (supply & demand!) plus you may also find other similar people who offer to repair the board for around $120. We now have our fridge working again (and have not had to buy a new one and refit the kitchen). However we will NEVER buy a Whirlpool/KitchenAid product again. (They trade under more brand names than just these, so look carefully). Indeed having had a whole spate of other kitchen appliances also break down for various reasons, we have determined to NEVER buy a US-made brand again if we can avoid it. (Marvel are another one to avoid in our view). The only branded kitchen appliances we have that has never broken down is made by Miele and LG. Our kitchen engineer said that this Miele and other German brands (and Korean) are the models they are called out for least. On telling this tale to friends, 3 of them all said that they had the exact same problem with their Kitchen Aid refrigerator at about the same time. One had felt obliged to replace with the same product but 2 others said, Never again with KitchenAid, and purchased other manufacturers. It makes you wonder how any company can stay in business with this level of low quality products and poor customer service. I suppose if you have bought up most of the competition (at least in North America), you can feel that you control the market and thus dont need to care. Complacency is the beginning of most disasters!

Kitchen Aid Gas Stoves seem to have issues with self-clean cycle. Shutting down cycle, blank display and door locked until thermal fuse is replaced. Kitchen Aid service representative who replaced control board (twice!) suggested not to use cleaning cycle. I thought that is what was a part of what I paid for when purchasing this expensive gas stove.

Every time we use the self clean program, the oven locks up and blows the high limit. This is the third time that we have had a service tech out to repair this wall oven today. He said that he had to replace the blower fan. Its because the old one did not produce enough CFH to keep the oven jacket cool near where the limit is. So, today was another $350.00 added to what we already paid for service calls! I called the customer service number again to register my concerns. The fellow at the other end of the line said that there was nothing he or the company will or would do to rectify the problem or recall the oven, or even say I am sorry. So, I told him that I was going to put the bad mouth on the product and company every chance I get. So, here goes buyer beware: KitchenAid will not stand behind their products!

The same model - a KitchenAid counter depth 29 inch depth refrigerator was put in our new kitchen by a reputable contractor, in addition to a new KitchenAid dishwasher, stove and in counter microwave. The refrigerator lasted exactly 22 months at which time the freezer stopped working. We called a service repair man and he noted that it was a very serious problem - the entire cooling unit of the refrigerator needed to be replaced and would cost $1500-1600 to repair. He advised we buy a new refrigerator. We are in the process of doing so, as the repair man said the refrigerator portion of it may last 2 days or 2 weeks. This is totally unacceptable. We contacted our kitchen contractor and he said he would call Whirlpool to see what they will do to remedy the situation. I would not want another KitchenAid appliance if they gave it to us for free.

This dishwasher was brought 9/24/24 and installed in November. We have replace the motherboard and the latch and the dishwasher still doesnt work. I thought KitchenAid was a good dishwasher and have heard KitchenAid over the years. This dishwasher is one of the top of the line. I will not ever buy another KitchenAid product and will not recommend this dishwasher or the brand to anyone.

Purchased range KSEG950E in January 2016. The oven never has worked properly. I have had service out at least a dozen times. Purchased the extended warranty out of necessity and have regularly had technicians out for service. I’m told each time that there is nothing wrong. My oven does not hold temperature. I set it and it will vary up or down 50-75 degrees during baking time. This is totally unacceptable to me as a baker. I am very disappointed in KitchenAid, I usually love their products. We are about to trash this very expensive range and buy another brand!

We bought our home in May 2011 with a one-year old KitchenAid oven. Last week, I used the self cleaning cycle for the first time. The oven door locked and the digital display was dead.So, I called KitchenAids troubleshooting number--no help and no acknowledgement that this is a known issue! I had to wait five business days, pay $55 and stay home for four hours today waiting for the repair guy via our insurance to come. He replaced the dead thermostat and told me its a known issue and not to use the self cleaning.Now, after reading this list, I see that more problems may still follow! The interior bottom of the stove is now completely damaged from previous owners. It was covered with an oven tray so we did not see it but I now suspect that this was also due to a fault in the stove/heating. We have two KitchenAid ovens!

Our KitchenAid built-in electric/convection oven started a fire and burnt a turkey to a crisp because I made the oh-so-unthinkable mistake of basting it during cooking. The repairman came out and said its normal for the broiler to come on during the cooking cycle if the oven temperature falls, but I cant see how any appliance manufacturer can think this is a good idea. Aside from the fact that this feature makes conventional roasting and other types of cooking impossible, more critically, it represents a serious design flaw that makes the oven a fire hazard. I have contacted the CEO of Whirlpool about this hazard but I do not expect any satisfaction given the response KitchenAid had when a cheap relay on our 13-month-old refrigerator failed causing the temperature to rise and all the food within to spoil. They simply told us that since the fridge was one month past the warranty, it wasnt their problem. How can they justify making appliances that have the potential to harm people?

I purchased this dishwasher after reading reviews of lower priced units that were rated as cleaning as good as a KitchenAid. I have owned at least a half dozen dishwashers in the last 35 years and this is the ABSOLUTE WORST I have ever used. It is quiet, it is good looking, but it can spread dirt where none existed before. I have tried everything and to get clean dishes it must be set to MAX and HALF loaded to get your half dirty dishes clean, AND thats only if you remember not to put anything at the corners of the trays and they will come out clean and WET! The vent is so small on these units it is nearly impossible for the vapour to escape. This unit original price was $1,999 and it doesnt work 1/2 as good as a $350 Kenmore. Dont waste your money on this model KDTE704DSS0.

After the 4th visit from the technician and over $400 wasted (in a month and a half) in an attempt to fix! I needed a 5th visit due to a detergent pod ON FIRE in my dishwasher! After 2 hours of being disregarded on the phone (in which I am too busy to be doing)! Laura and Barbara in the safety department (awful by the way) offered me free detergent pods for my inconvenience! The safety of my family and my home were and is still in jeopardy due to a bad dishwasher! The worst customer service!! Stay away!!

We purchased this new model stainless dishwasher on 11/27/2010. Our 1990 Maytag had served us well, but didnt hold enough dishes, I thought. Everyone said the new dishwashers hold more dishes, but not KitchenAid KUDE60HXSSO! First, this holds less dishes and glasses than my old Maytag. Second, whoever designed the KitchenAid racks should be fired. Its like doing a puzzle to get your dishes to fit. Many dishes and glasses just dont fit - same for pots and pans. And third, silverware holders fall into silverware rack. Very cheaply designed!Dont ever buy a dishwasher with the extra rack for silverware. All dishwasher holes are the same size. Because we have this top (3rd) rack, nothing fits into our dishwasher. Its supposed to be removable, but its difficult to get in and out. Anyhow, its too big to store anywhere in our small kitchen. We have an adjustable top rack which we keep in the upper position. As a result, only saucers fit into the top rack. High glasses must be in the front or they hit the extra shelf. If we lower the top rack, our dinner plates are too tall to fit in the bottom rack. The KitchenAid racks are ridiculous. Many glasses dont fit at all, some just in the far right and far left. There is nowhere to put cocktail glasses with rims. They are too tall. We had a place for them in our old Maytag. The silverware holders fall inside the silverware holder, so that it is time-consuming to put silverware in or take it out. We wanted a replacement.Immediately, our door didnt open all the way, so that the bottom rack was tilted when opened. We complained right away to customer service and they werent interested in listening to any complaint or reporting it. They sent a serviceman who wasnt interested either. We persisted and he finally made the door open more, still not completely, but he says that is normal. The 2nd serviceman was nice, so we got him to call technical service (a customer is not allowed to speak to technical customer service!). Anyhow, they sent a new silverware rack; and of course, its just as bad a design as the first. Right away, the dishes and glasses did not get clean on pro-wash and pro-dry. I had film and lipstick on all my glasses and dirt remaining on my dishes. Immediately, I complained to customer service who were unfriendly, rude, sarcastic and insulting.They sent service who ran some stupid diagnostic that told them that the dishes were cleaning as they were supposed to. So no one cares about my dirty dishes and glasses. As long as their test is okay - customer be damned. We complained to customer service, and they said we needed service again. Our dishes were clean with the old Maytag. But for this dishwasher, we needed to buy Cascade Complete and still the dishes werent clean. I now use the single tablets and only Heavy duty, Proscrub, High Temp Scrub and sani-rinse. My dishes are cleaner. Pro-wash and Pro-dry do not clean them even though I scrape and even rinse most dishes and glasses.I hate this dishwasher because I cant fit my dishes into the racks. Ill never buy another KitchenAid appliance. The KitchenAid customer service is horrible. They could care less about any complaints. Ive complained to KitchenAid supervisors - time-consuming and unsatisfying. Now, I see that many others complain about KitchenAid. Now, we need a new refrigerator and I see all the complaints about KitchenAid. However, Whirlpool and Maytag are the same box and same company. So what do I do? Why cant they make appliances that work? Its disgraceful!

We purchased a KitchenAid dishwasher and wall oven 3 years ago. The dishwasher has been serviced 4 times and oven 5. I am very disappointed with the quality of the parts used in these appliances. I will not buy another KitchenAid appliance again unless it comes with a 10 year warranty.

We have been having problems with our new Kitchen Aid 29 cu. ft. stainless steel refrigerator since they first delivered it to our home July 19th 2013. 1st, had to have a shim kit installed on the freezer door. 2nd, we had frost built up and issues with the ice maker, (they had to come back out 4 times to repair this problem). Finally they replaced the board with an upgraded board which has worked so far. It only took from July 2013 until March of 2014 to fix that problem. Now we have put in for another service call, because we have ice forming under the freezer drawer. Will this ever end? Im getting so tired of calling for service for this appliance.

After a few months of use, the side of the maple cabinet next to the dishwasher began to turn black and we noticed it getting hot when the dishwasher was being used. We uninstalled the dishwasher and noticed the panel was delaminating opposite the vent on the dishwasher. We called for service and they looked at the problem. And after they called KitchenAid, they said there was nothing wrong with the dishwasher and the vent could not leak steam because it was only open when the water was filling to vent the pressure and because of the weight of the small plastic door, it could not let steam out. We contacted Hhgregg where we purchased and not much help. This product is under warranty; definitely a design problem and a company who is not willing to look into or correct it.

Oven door shattered while in self-cleaning cycle. My hardwood floor is now burned where the glass fell on the floor. They are coming to fix the oven but now after reading many complaints about this oven, I am not sure fixing it is really an option. KitchenAid should recall these ovens and refund everyones money!

I purchased, unfortunately, the complete upper end Kitchenaid appliance for our kitchen 5 years ago from Home Depot and with the extended warranty with Asurion. Within 2 years the dishwasher had many problems that required several repairs: new computer board, new pump, new door, new seals, new wash arms and more. The self clean for the oven never works at all and never fixed. The microwave often refuse to work at all and must unplug and wait 15 or more minutes to work and never fixed. The worse... the $3500 French door refrigerator freezer has died 4 times. Needs new defective wire system that the fix damaged interior parts that were never covered or fixed. Next the freezer fans died. Next the ice maker stopped making ice...still waiting for that fix. And now the water will not flow as well. And each time we must shut it down and lose lots of food. Asurion coverage is slow and limited and uses distant repair companies that break things and never follow through for many weeks. Do not buy their coverage. Home Depot never back these awful appliance either. And Kitchenaid simply does not care and says sorry its is not their problem. Worse appliance I ever had in over 50 years. Avoid at all costs.

Purchased a French door refrigerator from KitchenAid in 2017. To date, they have had to replace one of the French doors and the freezer door, now the rubber seal on the other French door is broken. The refrigerator is not used hard, we are a retired couple. The two doors that were replaced were due to a rust like discoloration bleeding through the stainless finish. In calling customer service to get the torn seal replaced, I have been placed on hold for 1 hour and 20 minutes and still have not spoken to a person, I honestly don’t know if anyone will ever answer. Do yourself a favor and don’t buy these products, expensive and not worth it.

We purchased a kitchenaid dishwasher kude60hx 18 months ago. We purchased the extended warranty with it. The dishwasher pump clamp failed and drained a large amount of water on my hard wood floors. I was at home which saved me from lots of damage to my floor. Its amazing how much damage could have been done. A and e came out and replaced the clamp and the motor which failed from the water. A second motor was needed because the first would not work. Another one was ordered and they came later that day to replace it. Dishwasher still not working. Now a control board would be needed. Part was ordered. I had to wait another week to get that. The new control board was put in. Dishwasher still not working. Now a wire harness would be needed. That part was ordered - or so I thought. It would take 3 days. I called on my appointment day. The part was not in. They would be back in a week to put in the wire harness. The day before the appointment I called because I still did not have the part. I was told that was ok, they were bringing the part. The appointment day arrive. The tech arrived and asked me what was wrong with the dishwasher. He did not have the part. It was never ordered. Now I have to wait a week for that part. I will never buy a kitchenaid dishwasher. Its amazing the damage that can be done by the pump clamp failures. I called kitchenaid to complain. They could care less. I think a class action suit needs to be started. The part that fails costs several dollars. A and E has been a challenge. 4 visits and still not working. Its a shame. No one cares. No one is responsible. Its amazing the junk that we as consumers purchase in good faith. Never again will I buy from hh Gregg, A and E appliance or kitchenaid.

If you are sensitive to high pitched hum, I would recommend you do not purchase model KRFF507HPS02. This is the lower freezer 27 cubic foot KitchenAid. It’s considered normal, so once you spend over three thousand dollars for it, you are stuck.

42-inch side by side model KSSO42FMX bought in 2005 stopped working in December 2013. After 2 months of trying to get it fixed and trying to fix it myself, I decided to replace it with an even more expensive Sub-Zero model. It did not turn out to be a control board issue, which others have complained about. Likely a problem with the sealed system. KitchenAid/Whirlpool did not even respond to the owner of local store where I bought it or to the builder who installed it during our high-end remodel.

I purchased a KitchenAid dishwasher in March 2011 from Lowes. I chose the KitchenAid brand and paid a slightly higher amount as I was told they are well built and work better than any other brand on the market, and because I thought they would stand by their product. In December 2012, the upper rack adjuster broke because it is made of plastic and the dishwasher has the lift higher feature, that is used quite a bit. I contacted customer service and they said the part was out of stock and finally in late January I received the replacement part. Last week it broke again, same place, so I contacted customer service again and I asked them if anyone else has this issue and I was told they could not discuss this with me but there is no recall. Was told I am sorry but the part is in stock, call Marcone to order the part. The cost is $40.00 plus shipping. I am so angry right now. I have a dishwasher that is useless. Without the top rack in the upper spray unit will not work.

Purchased a new, expensive Kitchenaid refrigerator. Almost immediately, the door handles started falling off, requiring constant repair. Then, just over a year after purchase, it started to freeze and completely malfunction requiring us to turn off and defrost on a bi-weekly basis. Kitchenaid did nothing to address this. Going to have to buy an entirely new refrigerator.

I bought my KitchenAid dishwasher model KDTM354DSS5 from Best Buy on December 10th 2017. I noticed my dishes werent coming out clean and went on a trip to NY. When I got back my floor was covered in water. I called the repair center at Best Buy and they told me the warranty expired on the 10th of December 2018. What the heck - 9 days later and you cant cover it. They sent me to a call center and the lady sold me service plan for $286.00. I called the service provider and they told me I cant use it for 60 days and that they wont cover the repair since it happened prior. Do not buy KitchenAid which is Whirlpool in disguise. I spent over a $1000.00 for a dishwasher that didnt hold up for a year. It is the pump. A very costly repair.

KitchenAid dishwasher kud530fxss4 constant repair. Thermocouple went out, repairman replaced. 6 month later out again. Replaced with modification recommends by manufacturer. 7 months later out again. Replaced again. Now circuit board fried. Appliance is not worth the price. I have had dishwashers costing half as much last years. Will never buy KitchenAid again. Dishwasher is 4 years old and going to the trash bin.

I purchased a counter depth side by side 36 inch refrigerator in 2012. Twice, the thermostat broke and had to be replaced. Now a repairman diagnosed a gas leak. He had no idea where the leak is coming from. It is too expensive to fix. Now after spending about 2400 for the refrigerator, I have to replace it.

Purchased my KitchenAid dishwasher 12/2013. Replaced the door latch/strike plate after owning it for 4 months. 12 months later, I replaced the door latch/strike plate again. Door continues to latch incorrectly. Manufacturer defect.

I looked and looked at gas ranges - I was very excited to be able to use gas again. I selected this Kitchen Aid stove and was not told that the central oval burner, which I paid extra to have, would not provide more than a low flame. You buy the whole 5th unit for just pancakes only! The self-cleaning oven will not clean the sides of the oven, only the pan over the burner. The little top oven is meant only for warming, not baking or cooking because it cooks so unevenly that toast, food and cookies are done on the glass side and burned on the back side. I have had KA service people out twice and they say that thats the way it is and that it registers 350 degrees when checked. I could have bought an oven for less than 1/2 and had a better oven. Its not the company that produced my 30-yr-old KA mixer, is it?

This part of a two-piece built-in unit with an oven below. (I am concerned that when it needs to be replaced, if I will be able to find something the same size.) The microwave is fine, no problems. The only issue is it is so deep, great for larger items, it is difficult to clean. Being that I am tall with long arms, I can manage but, a smaller individual would have difficulty.

Do not buy if you think about service and warranty. I got it and had issues from the first month. I neglect to report it timely. I rented my house and my tenant started using it. They had the same problem. We called the service. They said there was a delay receiving hot water: we need to reset it. They charged me $120. In two weeks this time, they said motor is faulty and it is out of warranty. I decided to get rid of it and purchased a new dishwasher. They did not responded positively. I even told them to come and check if the machine has factory faulty. They said no. DO NOT BUY IT. I had a much better warranty experience with other companies.

Architect Series II Electric, free standing range: Overall, DO NOT BUY A KITCHENAID product due to user error, we needed to replace the oven door seal/gasket. After searching online & by phone in our area and being told that part is not available, I called KitchenAid. As we had registered our appliance they were able to verify our range was only 5 years old. THEY NO LONGER HAVE GASKETS FOR THIS MODEL. No other model gaskets will fit this model. Instead of the anticipated $60.00 repair cost we were told all they could do was sell us a comparable model for employee cost... not including shipping, installation and haul off of our current unit. I blew MY gasket & told them absolutely not. Not one .00 over the stated cost!! The upshot? $700.00+ later, with a wait of over 2 weeks, we will get a new range. They had us over a barrel with no other options for the price. I am flabbergasted, frustrated, disappointed & without a working oven for over half a month. I have always thought of KitchenAid as a quality product & in fact have been happy with the unit. I cannot recommend KitchenAid any longer with its program of planned obsolescence. KitchenAid as a company is horrid. Decent products, lousy policies with employees stuck in an awful position.

It seems that the designers of Kitchen Aid ovens and refrigerators have a disconnect with the manufacturers.. They look like well made products. They behave like cheap imitations. I am not pleased.

Like many other posts here, I purchased my model KUDK03CTSS3 in June 2009. And like the others, the top drawer does not get the dishes clean; there is a film and dried food that makes it more difficult to clean after the cycle.Additionally, there are rust spots all along the front panel of the unit. Customer service recommended a rust cleaner, though they admitted it wouldnt completely remove the rust(?) but would prevent further rusting. Ummm, What? How about replacing the front panel, because it shouldnt rust no matter what. They told me it was due to the steam coming from the top/front of the unit during the cycle. Was this something no one thought of when designing and manufacturing the thing? No one figured out a dishwasher would create steam, so the front panel should be steam-resistant?Also, they recommended affresh tablets to clean the unit inside. I already tried the vinegar wash; I dont expect these magical tablets to make any difference whatsoever.At the time of purchase, the money I spent was hard-earned, and I thought I had done appropriate research and due diligence. Almost three years later, in this economy, I cant even justify the cost of a service call, so Im handwashing my dishes.Do not purchase KitchenAid; you will be sorry.

Wife & I are close to retirement so we bought a top line KitchenAid Dishwasher for about $1,100 thinking we not only had a warranty but would have good performance and few if any repairs. Less than 2 years into the purchase we have now been without a dishwasher for over 4 weeks. The certified repair agency has been here 4x now and the dishwasher now has new: User Interface panel, CPU Control unit, dirty water sensor, motor, pump, tub, wiring harness.KitchenAid will not replace the unit with a new one (so much easier and so much better customer service). They would rather go through all of this replacement and inconvenience. This is similar to buying a rusted, dilapidated car from a junk yard. Made in Mexico I think. Very poor customer service. Very poor product. Not worth a $50 much less $1,100. Never again. Please tell your friends. I will be telling my friends as often as I can. The repair men are here today & if its not fixed, the BBB, the president of the company & the FTC will hear about it.

In October 2016, I bought stainless dishwasher model KDTEESS1. The appliance itself works well but after one year I noticed rust spots appearing on the front door. It has gotten worse. KitchenAid is not standing behind its product.The door was not sealed or finished properly. I contacted KitchenAid and was told the one year warranty had passed and I had to buy a new door. Clearly this door was defective as I have an older dishwasher which does not have this problem.

Purchased one of the expensive Refrigerators thinking it’ll give me the comfort of using it for a while. Four years into use, it has stopped cooling, 2 technicians (including KitchenAid) employee confirms the Seal System is broken hence not cooling! He ordered the part, but said it’ll take 2 wks because it’s still under Warranty (10yrs). When you call the customer service department, hold time is 1hr, and you would get agents that are unable to provide any meaningful assistance or help to resolve your issue. Long story short, I checked today to see the status of the part, and was told it’s on backorder and not sure when it’ll be received or sent out!! I have been without a refrigerator this long!! Bottom line, buy at your own peril!!!

It has easy setting, I particularly like the soak and scrub for heavy load. I also like that rinsing is not often needed. If you can rinse it off, you can just put it in the dishwasher. And it is quiet.

My KitchenAid oven sucks! This is now the 3rd time I have a problem with the self-cleaning upgrade in my oven. The thermostat fails with the heat of self-cleaning. This time, however, the main keypad is fried. Almost $500 just for the part, not counting labor and install. Thanks, KitchenAid, for delivering a product that is only successful in earning you more money! I could not be any more disappointed in their complete lack of responsibility in standing behind a product for which they make so much money. Brand new two years ago, and I continue to have mounting expenses for an appliance that was touted as being wonderful.

KUDS35FXSS 8 is a Kitchen Aid dishwasher that has an obvious design flaw. We had a similar style KitchenAid at our last house which was a good product. When we built our new home we got the next level up. In less than 1 year, 3 of the small plastic pairs of clips that hold the wheels on the upper rack broke off. Today the dishwasher would not go into wash cycle and after watching a how-to video I found 3 of the little plastic triangle clip parts in the food chopper. One was wedged against the chopper blade. I removed it and the dishwasher works again. I wired on the top rack wheels with stainless steel wire. The lady at the service center said that they hadnt heard of the problem. We bought it a few months before installation so nothing was going to be covered. A friend just had the same rack breakage issue and several people on this site say so too. CHECK THE SMALL PARTS WHEN YOU BUY!

The electric oven boards need to be replaced for the second time! After using the self-cleaning feature, the oven went out. The door remains locked and none of the push pad buttons work. The hot temperature fried the board, this is my second board in 2 years.

We purchased our KitchenAid dishwasher in April 2012. During the 1st year, we had to replace the right upper dish assembly (the wheels), the door switch and control panel. Today we replaced the motor and pump assembly which was not covered by warranty! This cost us a dear $440.00 with the labour. We are just in the process of replacing the left upper rack assembly (warranty item). We replaced our original dishwasher (Kenmore) because of the colour and decided to get a KitchenAid because our other appliances are KitchenAid. This was a huge mistake. Our Kenmore never had a service call. We would never buy another KitchenAid product!! The next repair needed will see the dishwasher at the dump!!

We have had ongoing problems with our dishwasher model KDFE104DSSI, which we purchased as part of a total kitchen set of appliances for install in the fall of 2015. Since the first year of purchase, we have had four (4) electronic keypad replacements, as well as, other problem parts. Each time the technician assures us that this is the only working part and with the *new* keypad, the problem will be solved. Well, the problem has not been solved and we are left to wonder why they will not just replace the dishwasher with something that does not stop working every 4-6 months. We are always asked if we purchased the warranty and we have not as this is a continuing problem and we should not have to pay them to fix something that has not worked properly since the first year of purchase. Nor should we have to pay to have a technician to come replace a part (which generally requires a month to order and return visit to install) over and over again. Dishwashers that cost half of this monster are more reliable and clean better as even when this thing is working we have to pre-wash our dishes! We are extremely disappointed in this dishwasher and our KitchenAid (Whirlpool) experience.

In September I purchased a KitchenAid suite of appliances as part of a total kitchen remodel. Less than four months after purchase the refrigerator stopped cooling. I called KitchenAid “Customer Care”, who in reality do not care at all, was put on hold. Call dropped two times. When I finally was able to speak to someone, the soonest appointment for service available was in ten days, meaning no refrigerator for ten days, not to mention loss of all of my food. I am furious.

Weve had this machine since 2009 and have had no problems with it. We use it every 4 days, so dishes sit until we have a full load or are out of dishware. It works just fine.

I purchased the flagship KitchenAid refrigerator. I am still under my factory warranty so my Masters agreement through Sears cannot be applied. Its taken 4 weeks now and my refrigerator has not been repaired. 2/17/2021 was my second repair date. Nobody showed up. Nobody called. No service and repair. I am living out of an igloo for a month. My over-the-counter ice maker I purchased last weekend just to have ice. Today Im sending this review to get someones attention at KitchenAid to back their product and contact me. **.

Our KitchenAid (KEBC107KSS) oven was installed 6 years ago. We do not use it a lot. About 3 years ago, it stopped working after running the clean cycle. I installed a new thermostat (9759242), and it worked fine. I just ran the clean cycle again, and again the oven stopped heating up again. I will order either the same part or a new part (W10175596). I just found in the various blogs about this problem. This seems to be a major problem with KitchenAid and Whirlpool ovens. Even though I have an older model, people are still having the same problem with ovens purchased today. I cannot believe that they can get away with continuing to produce a defective product and have not been able to engineer a solution.

For once we have clean dishes coming out of the DW every time!! It even cleans pots really well. Love this dishwasher!! It is pretty on the outside, efficient on the inside.

I wish I had seen this site before we purchased our KitchenAid Stainless Steel range, Model #YKESS907. One year after buying, we tried the self-cleaning function for the first time. It blew out the thermostat, shut down the front panel, and locked the oven. I had it replaced under warranty and didnt think to try it out again, until one year later. Turned it on and exactly the same thing happened. My retailer picked up the cost of the thermostat but I paid the $175 service call. Once up and running, I turned on the self-cleaning function with the service guy still there. He left and 90 minutes later, it blew again.Sounds like I am ** in regard to Kitchenaid doing anything about it. Anyone know a lawyer who owns one as well? $2300 plus tax for an appliance that doesnt do what it is supposed to do.

I am so glad I came here to read the reviews as I have a decision to make. I purchased this model Kitchenaid dishwasher which was to be installed today. It didnt work. The installer said it was either the washer motor or the CPU. Im not technically inclined enough to know the difference. He took it back to the store and brought out another one. It didnt work either. The suggestion was made that there was a problem with my power and/or water supply. My Kenmore dishwasher worked for 20 years on those resources.Store tested the machines and found that they were both defective. I was offered the opportunity to have them replace the defective part or get full credit and choose a different dishwasher. My confidence level was very low and it seemed akin to buying a new car, but let us put a new engine in it first. After reading these very helpful reviews, I shall select a different brand of dishwasher. Thank you all.

The problems started right after the 1-yr warranty expired. So first the top rack came off, the roller plastic part broke. Although the racks are supposed to be a 2-yr warranty item, only the rack itself, not the mounting parts are and therefore the roller part was not covered. Next, the Control Cycle lights for the 1-hour Energy saver wash cycle stayed on, dim when not chosen and bright if chosen. I called Customer Support and was not given any help except an offer to hire a technician starting at $180 to see what is wrong. I went online to see what was available, tried a few recommendations but nothing helped turn the light completely. Next came the detergent door latch not working. I ordered the part for $110 and it came with no installation instructions. I called customer service and nothing was available to help us install the replacement part. I managed to replace it and that works now, but now again, at only 1 yr and 7 months, the dishwasher now has additional lights that will not shut off completely and none of the wash cycles work. So I am without a dishwasher and just horrified to call them again. I wish we never got our KitchenAid Dishwasher.

Purchased Refrigerator model #KSC2418EYYO2 less than 5 years ago. Nothing but problems. Had Ice maker fixed 4 times, Finally replaced door to fix problem. The door they fixed was bowed and could not be used. Shipped a new door, problem was repaired then the ice maker stopped working again. Finally they replaced the entire refrigerator. About 6 months ago the ice maker stopped working. Service was called and no problem was found and it started working again. Last month water started leaking out from the bottom. Service was called. Had to wait about a week for the part to come in. Problem was fixed. Now it is leaking again. Meanwhile, brand new kitchen hardwood floor was ruts in it from rolling out the fridge back and forth. And damage is appearing under the unit because of standing water. Between both fridges service was made at least 10 times and it just keeps going. Called KitchenAid direct and received 0 help. Told them I dont trust this machine and want it out, but their answer was, We dont do that. They did offer a discount on another KitchenAid machine but the last thing I need is another machine from them. STAY AWAY from all KitchenAid appliances. They dont work and their company does not stand behind them and turn their back on you. I only wish that I can give them less than 1 star.

The first fridge was returned after a day when it never cooled. The replacement lasted 7 months and is currently at 65 degrees. Since it is still under warranty I must go through KitchenAid. Over the past week I have been placed on hold for 7 hours. The one time I did speak with someone about an exchange they were rude and misleading regarding the problems with this product, come to find out. When I had such a difficult time with corporate I went back to the dealer. After going through their channels, I was told that corporate tried to email me (not true) and wanted me to call them back! Can you believe that!

The KitchenAid refrigerator we have is just over 1 yr old, 6 weeks over 1 year. With no warning, when opening the pantry drawer inside the fridge, the pantry drawer lid just dropped off - a piece of plastic (end cap) holding that lid just snapped off. My girlfriend had the same thing happen with hers and predicted this when she saw what we bought. I did not expect it to happen so soon (especially as we no longer have kids home), a mere 6 weeks past the one year mark!! Kitchen Aid calls it cosmetic as we still have a refrigerator though this lid piece can no longer be in place... Im not happy. I first called a parts supplier and they knew exactly what piece it was as they are continually supplying this piece to customers as they know it to be a weak design.

I have 10+ yr old KitchenAid Superba double ovens. I was baking cookies at 350 degrees in top oven. I took one tray out after 7 minutes and cookies on top were burnt. Door locked itself before I was able to move other cookie trays around. Smoke in oven and perhaps oven fan not working. We turned the wall breaker on and off several times to restart the electronics, which seemed to indicate fan was working when electricity was on. After an hour of oven smoking, refusing to open and oven message of too hot, flames were seen through the door, like a smoldering fireplace. I ended up calling 911 for oven fire. After trying to open the door and let smoke out, the appliance cooled down apparently while firemen were in the kitchen so that the flames dissipated and door would open. Apparently, the flames were from the cookies igniting.

Have had my kitchenaid stove since 1992. Performance has been great. I would hate to have to replace it, but the paint on the trim is peeling, and it is showing its age. Would like to touch it up but have no clue as how to do it.

First year microwave breaks, not getting anything hot. Have to pay for service call two weeks past warranty. Kitchenaid paid for parts not service call. Four months later, same problem, I have to pay again for service call and labor, not sure about parts. I’ve decided to never buy Kitchenaid or its other companies Whirlpool etc.. I have a total Kitchenaid kitchen, never again, bought a Samsung. It takes a long time to build trust and respect, it doesn’t take long to lose it. Good luck Kitchenaid.

It takes longer to run a cycle and has lower pressure than my previous Inglis model. Items on the top shelf sometimes are not thoroughly cleaned. Saniclean and pro scrub need to be activated to get a thorough cleaning. Normal wash is not adequate. Deep tub, and it has 3 racks, so lots of room to place items. Wish the third rack had an impeller to clean items in it. Stainless steel front with controls on the top of the door hidden. Very nice packaging. Take extended warranty, run the cleaner through once every couple of months to get rid of the scum build up. Clean the internal filter every couple of months also. The Steam venting port damages your wooden cabinets next to the dishwasher. I had to put a plastic liner on the inside of the cabinet (facing the dishwasher) to stop the moisture from damaging the cabinet.

Have to agree with all the reviews the quality is horrific. LED lights half out. Need to replace controller. The tray door fittings just broke like cheap plastic, the unit is less than 2 years old. Support told me to buy an extended warranty for $329.00. Bottom line they have zero quality control in the manufacturing process use cheap materials. The refrigerator is just plain junk. Stay away. Read the reviews.

This refrigerator fit perfectly into our built-in space, and is great looking and has all the latest features. The interior space of our side by side style fridge however, is a little cramped. Weve had excellent service and support on this brand.

At 9 months needed ice maker replaced. Now at just over a year it bangs like someone is hitting the pipes with a hammer. Kitchen aid repair cant find the reason so kitchen aid says, The fridge works so sorry about your luck. Would expect better for a 4000 dollar fridge. Dont buy.

My husband and I purchased all KitchenAid products for use in a new home we were building in late December 1997. In the first cleaning of the double-wall oven, it locked up; and we had to have the service man from Sears come out and fix it. Since that time, I have had some trouble with the touch pad working and then not working. About 2 weeks ago, I called Sears; and they sent a repair man out to fix this problem. He informed me that the part for my Superba KitchenAid double-wall oven had been discontinued and that I had probably paid $2,700.00 for this oven. Much to my amazement, because we purchased so many kitchen appliances, I had no idea we had paid this price. Nonetheless, he informed me he had other customers whom he had tried to get parts for and gave me very little hope of ever finding the part to repair this oven. So I called KitchenAid and was told it had been discontinued and hopes of finding part number 4451292 was going to be very unlikely. I proceeded to get onto the internet on Ask.com and found a repair site. I did some research and found it has been discontinued and that they dont have any idea of anywhere to get this control pad fixed or purchased. I feel that, after reading all the other complaints on these same malfunctions, there should be some kind of enforcement that KitchenAid or Sears should have warned the public at the time of purchase as to the approximate time you have to get parts for such expensive items. My oven is almost new inside and out. I and my husband (who is now deceased) worked out on the road for many years, and use of this oven was very limited due to us always being gone out on the road. The bottom oven has been used maybe 3 times, and the top oven has not been used hardly at all, compared to my KitchenAid microwave, which we both used all the time.when we were home. My guess would be that it would about compare a thousand or more to one. The touch pad on my microwave is still doing super. After viewing all the complaints on this model number KEBS277DWH1, part number 4451292, and the issues all of us are having with these ovens, I would hope that someone would stand up for us in a class action lawsuit. These products are very expensive, and nobody is helping the consumers on this product problem. Please someone stick up for all of us who need someone who can make this company responsible for such inadequate products.As of today, I have no ovens to cook Easter dinner in, because nobody has a part to repair this. And I am a widow and havent the money ($3,500.00) to buy another one. This is what repair.com wants for another one. Im very dissatisfied and angry with the outcome of all the work and research done and to get nowhere. Help!

KitchenAid is a very stylish product without the designer price tag. I looks great whilst doing a fabulous job. The cooking temp is even throughout the oven so even when you are cooking that thanksgiving dinner everything turns out great.

Just had the service man leave the house after determining that my 5-year-old built-in KitchenAid fridge was not working because of a malfunction in a now obsolete computer board. Only option is to wait weeks for a refurbished board which may or may not work and for how long, no one knows. Not very much choice as this fridge had custom panels made to match the kitchen cabinetry and the panels will not fit any other fridge. After reading the reviews on this site I see that this is a very common problem. I have always purchased KitchenAid - thought they were reliable and reasonably priced - no more. Clearly KitchenAid is a brand name which stands for nothing in the way of reliability and durability.

I always bought KitchenAid for my appliances. I considered myself a good customer but right now Im completely dissatisfied and angry because on what is happening with my Range Oven/Microwave (Model KEMC308KSS01 - Serial XR5013510). I bought it on Nov. 2004. I had the Service Saver Agreement until 2005. On Jan 2005, the microwave glass door exploded for the first time. We replaced the glass with their service rep, Allstate Factory Service, for $400. On Nov 2005, the same glass exploded again, another $400 to replace it. We replaced the glass with their rep from Appliance Expert Appliance Repair. For the Third time on March 05 2012, the glass exploded again. The microwave glass door always exploded when was not in operation. We already spent $800 replacing the microwave glass door for a microwave that should work fine at the first place. We never experienced such a bad performance by any KitchenAid products before. I have to assume that the Range Oven/Microwave that I bought has a defect from manufacture, faulty and represent a safety hazard. Maybe they should have issue a recall of this model. But to tell you the truth, we feel scared about this product. We know it will cause an explosion or a fire or glass will start flying in the air, etc. We expecting to obtain a replacement since the unit never work properly and represent a safety hazard.

Well for the send time our expensive KitchenAid Built-in Side by Side Refrigerator Freezer Failed. It is almost 10 years old. The refrigerator repairmen from Judd and Black Electric arrived about 12:00 and fussed around with our fridge for an hour. In my opinion they didnt have a clue really and ** thought they were rude. At the end of the process they said the main control module was out, KitchenAid didnt make the part, it wasnt available anymore and they couldnt fix the KitchenAid KSSC48QMS01 side by side built in refrigerator. Period. They said that Core Centric could rebuild the control board but they didnt offer to take it out or send it in to Core Centric. The entire afternoon I researched the issue and learned that there are several companies that will rebuild the control board for about $100, found a YouTube Video on how to remove it and learned the serial number (W10219463-119) of the offending part. I will NEVER buy a KichenAid product again.

After purchasing our KitchenAid French door refrigerator, a grinding noise started coming from the refrigerator within the first couple of months, and there were giant icicles (over 3 wide) hanging down from various parts of the freezer. I would break off the icicles and the next day there would be more. I shot several videos of the problems, and went down to show them to the salesperson where we purchased it. He said that he wasnt sure if they would go through the Kitchen Aid warranty, or the store warranty, but that he would take care if it, order a replacement refrigerator, and call me when it came in.Months passed, and we went into the Christmas season, then New Years, and I was too preoccupied to deal with it. The grinding noise went away, but the ice build-up became so great that it created two problems: On the one hand, it prevented the freezer drawer from closing because there was so much ice behind the drawers--it would break off and fall on the freezer floor, creating a blockage--this has incidentally resulted in our freezer defrosting countless times, and having to throw away endless amounts of food. When that happens, the system stops making ice as well, so theres that. Additionally, the refrigerator warms to about 45 degrees. This has happened more times than I can count, and we ultimately have to get on the ground and scrape all of the ice out with an ice-pick and yardstick. The other issue with the ice is that it prevented the freezer drawers from sliding, so when I pulled one of the drawers forward, the front panel literally pulled off in my hand. So now we have a drawer with no front, on a newish refrigerator. The ice maker makes a tub of ice, then because it must be melting slightly and refreezing, it all forms into one giant ice cube, so the ice dispenser never works either, and I have to chip all of the ice out with an ice-pick.When I had finally had enough, I went down and spoke with the same salesperson (by this time, over a year had passed), and he said that he didnt remember the conversation, and that there was nothing that they could do about it. We called the manager over, and he laughed saying that so much time had passed, of course they couldnt do anything. We have documented proof from the first 60 days (in the form of videos with dates) that this refrigerator is a $3,100 lemon. This refrigerator needs to be recalled.

KitchenAid? More like KitchenFRAYED. Yesterday morning as we performed our regular cleaning on our KitchenAid fridge, a food takeout bag inside (not plastic) began to smoke. After several minutes of searching the house, looking for the fire, we checked inside the smoke infused fridge, noticing a charred bag as a result of the clearly DANGEROUS light bulb inside. What was a charred bag of smoke and ashes QUICKLY BURST INTO FLAMES!!! We had to call KitchenAid the following day (today) as they clearly do NOT take safety as a priority and have their phone lines open on Sundays and were immediately told it was our fault, not theirs, and completely BLAMED FOR the high-risk situation their fridge caused. Had we left the house or left the bag to smolder unknowingly, our whole HOUSE could have caught fire!!!There is pets and CHILDREN in this household but we were just informed it was our fault for leaving our barbeque takeout bag in the fridge it was required to be in. Horrible customer service, RUDE, unwilling to take responsibility and even wanted us to PAY to have it looked at after we couldve suffered the loss of our house, pets and family members inside. TRULY unbelievable and disgusted by KitchenAid. This fridge has had its issues from DAY ONE. We had to get a replacement immediately as it began to rust on its exterior within its first week in our house.Soon, bins began to crumble, plastic shards filling the interior as we suffered to obtain replacements. Of course, they were highly reluctant to send replacements and sent the bare minimum. HAZARDOUS, RUDE and IRRESPONSIBLE most definitely sum up the company as a whole. Do not recommend, especially if you wish to live your maximum lifespan and preserve your family, pets and friends.

I waited many years to finally get my KitchenAid appliances. I purchased them at Sears and I even bought the Premium service agreement. For unknown reasons, my refrigerator doors began to rust (I have pictures and would be happy to send them). There is no apparent leak or reason for this rust. When I contacted my service agreement, of course, they told me doors arent covered. I was told the only thing I can do is buy new doors. I would gladly do that if the damage was the result of neglect on my part. The refrigerator was purchased 11-02-99. I realize it is 13 years old but my last refrigerator was 25 years old when I gave it away (still running perfect and no damage - Kenmore). Since I have not received satisfaction about repairs, I have decided to keep my refrigerator as is. I make it a point to show it to everyone that comes to my home and telling them about how KitchenAid stands behind their product lines. Rest assured I will never purchase another KitchenAid anything. As much as it is embarrassing to have this in my kitchen, I feel spreading the word is more important.

I purchase a KitchenAid Built-in Microwave Model KMBS104ESS02 in 2017. In January of 2020 it wasnt heating and of course our warranty was no longer valid. My husband has worked on microwaves before. He tested the Magnetron, Diode and High Voltage Capacitor and purchased all three new and installed in March of 2020. It worked for approximately 1 1/2 months and went again. He purchased the same parts again on May 20, 2020 costing another $263.27 totalling $526.54 to repair. This lasted through June. He called KitchenAid and was told that it is probably the motherboard and too expensive to replace just get rid of it. So we paid approximately $1,000.00 for the microwave new and spent $526.54 on repairing totalling $1,526.54 and was told to get rid of it. Great customer service response. My husband was so upset he threw it out and purchased a new Frigidaire for 1/3 the cost of the Kitchenaid. How sad is that. I am attaching one of the receipts from May 20,2020 cannot find other receipt. My husband pick up parts from Appliance Parts in Old Bridge NJ in March.

I spent $2000.00 on a fancy KitchenAid range with the touchpad and had it fail on me! When I called KitchenAid, they wanted $150.00 to check it out and I was told that the life of appliances is only about 8 yrs! Wow! KitchenAid is now crossed off my list of worthy appliance makers along with GE! This is my third appliance to break down within three yrs. The other two were GE products, a monogram dishwasher and refrigerator! I cannot believe how, we as consumers, are being scammed by these big companies who offer no help!

My KitchenAid dishwasher is 2-1/2 years old. I have been through four repairs of the upper plastic rack and it fell apart again this week. I went over to Lowe’s and asked if KitchenAid has changed the design/plastics used in the upper rack and the salesman told me Im the first person hes ever heard complain about this problem. Find that hard to believe when the repairmen tell me they carry the racks in their service trucks and its a huge problem.

I bought a brand new dishwasher and the motor was defected. They order a new one which defected again and its back order.

I came to this site to see what others are saying about KitchenAid... it just made me angrier but justified my feelings! I, too, purchased ALL KitchenAid appliances for my renovated kitchen. HUGE MISTAKE! The appliances are less than 2 years old. My refrigerator has been broken for literally 3 months today, after MANY calls to KitchenAid and then Whirlpool - their parent company - I have a repair company coming to replace the CONDENSER! A huge job that takes 5 hours.. that is what I was told. The first time they came, they misdiagnosed so I had to make another appointment. The second trip they told me I needed a part. I make the appointment and have to take the day off of work (they wont do warranty work on Saturdays-- they actually said that) so Im waiting for the 12-3 window of arrival. At 11:45 THAT day I get a call its the wrong part... KitchenAid and Whirlpool has been NO help! I cant even talk about the stove and oven!! It just shuts off in the middle of cooking!!!! But yet the gas keeps blasting! So while I think something is in the oven cooking, waiting for timer... it shut off! I am afraid to even use this oven!! Again, no help, no assistance from KitchenAid. The Rep tells me to reset my breaker when this happens... I have no choice BUT to do that but this is not normal! My stove should not just shut off! And the dishwasher??? Please... more of the same! I will never again buy any KitchenAid or Whirlpool product or any product under the Whirlpool company! Nothing but issues since the day they were installed!I heard great things about GE but I wanted KitchenAid... my HUGE mistake. If only I had the finances to get all new appliances!!

Have a two doorWater dispenser KitchenAid refrigerator with bottom freezer. Easy to clean and shelves repositioned easily. Water dispenser is on the inside which I like. But the ice maker in the freezer is not great if need a lot of ice for a party, but is adequate otherwise.

Dont burn down your house, I survived 9/11 today. The under counter dishwasher (KUDPO1ILBS0) KitchenAid had a few seal problems 5 years ago. Last night, I heard a loud noise in the kitchen at 1:30AM (Sept. 11, 2012) while the whole family was sleeping. I got up and waited 1-2 minutes to compose myself and then noticed light rubber burning smell in my bedroom. I walked down the stair to the kitchen and felt stronger smell of electrical wire burning. I turned the light on and noticed that the dishwasher passing out steam after complete cycle and also white smoke from the front panel where buttons are situated. I tried to open the dishwasher while placing hand on the electronic panel as usual, when I heard sparks and more intense smoke. I ran to the basement and turned the switch from the main electrical panel and noticed smoke diminishing, but smelled very intense. When steam and smoke stopped and I felt safe, I took the dishes out which were clean and well dry as usual. The whole family was down by this time due to the commotion and ready to call 911 and exit to pre-plan spot. I noticed that it was only front panel smoke and now no sign of fire or smoke. I asked everyone to go back to bed and watched TV until 3:00AM on guard. I later went to bed and in the morning, the family decided to replace our 10-year old dishwasher.

My family bought this range as it was one of the few gas stove downdraft ranges that could be installed in the middle of an island. It is pretty in our island but it is a TERRIBLE and I mean TERRIBLE range. The oven cooks uneven so dont even thinking about trying to bake anything. Over the holiday, the only way I could get by without burning the food was to place the thickest part of the leg of lamb towards the back. Not to mention that it probably takes about 30 minutes to even get the oven to 350 degree heat. It is ridiculous that something this expensive would perform so poorly. To top this off, the self cleaning function does not work.I decided to use regular oven cleaner and that was a big mistake. Now the inside of the oven is peeling. I contacted Kitchenaid to see if it was safe to cook and their representatives are basically robots and would not provide me with an answer or anyone else who could help, they just kept repeating we dont suggest harsh oven cleaning products. I think 450 degree heat is pretty harsh, so how can an oven cleaner be worst? HUGE disappointment overall and would not recommend or ever purchase a Kitchenaid product again.

The brand new, top of the line KitchenAid dishwasher I recently purchased leaked the second time I used it and ruined my hardwood floor. It has been a nightmare dealing with Sears, where it was purchased, their insurance company, and KitchenAid. I have been waiting six weeks so far for KitchenAid to respond to the insurance company. That is a long time to be without a dishwasher! KitchenAid customer service has been useless. All I can say is I will never purchase any otherKitchenAid or Whirlpool product. I guess customer satisfaction is no longer important. I wish I had purchased another Maytag!

We purchased a KitchenAid (R) 5-Burner Gas Freestanding Double Oven Range 4 years ago. Almost from the beginning, we have had problems, particularly with the controls. We have had to replace one, or possibly two (cant remember) of the handles, three times, all at our cost. They simply were stuck and would not turn. However, what is more of concern is that the controls will turn to the on position simply if I brush up against one of them. Oftentimes I will hear the click, click, click that alerts me that the controls have turned on but have not ignited. However, frequently, there is no click; I am just alerted to the fact the stovetop has turned on when I begin to smell gas. This seems to me to be a major safety issue. I have talked to the company, to no avail. They tell me its out of warranty and I would have had to address this issue within the first year. As these things go, I cannot remember when we first experienced the problem. I suspect I probably thought it was just a fluke at first and did not think much about it. But, regardless, I would think KitchenAid would want to assure that no one experiences a major gas leak due to their faulty equipment.

I bought a KitchenAid refrigerator Model: KSC24C8EY in March 2013. 13 months later the ice maker started to generate less and less ice. I called KitchenAid for support but they told me the warranty expired so I waited to see what would happen. In June 2015 my kitchen floor flooded with water from the refrigerator, forcing me to call KitchenAid again. They told me they could send someone to fix the problem but asked me to pay $319.00 first. Instead I called and hired a local technician for $75.00 who found out that one of the hoses connected to the ice maker was cracked and leaking. After he replaced the broken hose the ice maker began to function normally and the leaking problem stopped. I am upset that this new refrigerator gave me so many problems, from the leaking hose that consistently flooded the floor to the non-functioning ice maker. After only using it for two years I am very depressed and dissatisfied with the service provided by the machine and KitchenAid.

I own an entire set of KitchenAid appliances. I am writing about our range, which I tried to self-clean for the first time on December 23. Dont you know that the oven shut down, and door is locked, and control panel is dead? I contacted KA to see what their remedy was. They are sending out a repairman, but will only cover parts, not labor. I was ticked off. I had a turkey to cook for Christmas and visitors are coming to stay for a week. It’s completely absurd to not have an oven to use. I asked the guy on the phone if there had been other issues reported on the same self-clean issue. He said no. Then he said that he didnt have access to personal records. Which is it? I am totally in for a class action suit as well. I’m waiting for a technician. It’s way to expensive of an appliance to have a repair 3 years later.

I purchased my Kitchenaid Refrigerator on 8/15/2018 plus a Service Agreement with Safeware. The model number is KRFF507HBL. Within six months the freezer LED light extinguished. Within the another six months the LED lights extinguished in the refrigerator. I guess this is a common occurrence with this product. In the owners there is a sentence that states LED Lighting do not need to be replaced. Thats is obviously a lie. This has been very costly to repair and of course Safeware the Service Agreement plan will not cover lights. I will never purchase Kitchenaid product or buy a Service Agreement especially with a third party company. I am so disappointed but I stuck with product that is garbage and not living up to its good name.

Very quiet, does a great job of cleaning dishes, even those with baked or dried on food, and has good capacity. It has an added top shelf for flat items. The dishwasher is very quiet. I’ve had no problems with this dishwasher.

We moved into a custom built home and selected a KitchenAid refrigerator/freezer, wall oven, microwave, stove/oven combo, and two dishwashers. It’s been 2.5 years and every single appliance has had issues except one dishwasher. The refrigerator/freezer is the worst of all. First it was the ice maker, then it was the ice maker door, then it was the motor, and now the water line to the ice maker is dripping. The wood floor in front on the freezer is now ruined from all the leaks. We’ve had a repair guy out at least 5 times already and Im going to have to call them out again to fix this new issue. If youre wondering about the other appliances: the microwave sensor for the door is faulty. The bulb went out in one year (probably because the light stays on when it thinks the door is open) and a service person had to remove the entire wall unit to replace a $3 bulb. Also, occasionally when we press start, it does this weird halfway come on thing… They said to just restart it. The stovetop does not regulate heat well. Low and medium flames on the medium sized eyes are exactly the same. Low boils over every time. The repair guy said, “The flame is not changing but the heat is.” Really?? Because it’s really not. We’ve learned to utilize the space between ignite and high to better control heat. I shouldnt have to implement tricks for it to act right. Also, when I put the small eye on low, it often causes the ignitor on eyes next to it to continually tick. If it doesnt do it every time, they cant fix that either. The repair guy has been out twice for the stove. One of the dishwashers does a pretty terrible job of cleaning… not sure why but Im going to have the service guy look at that when he comes for the freezer leak. KitchenAid small appliances are awesome. Their major appliances are not. It seems in the last couple of years, the quality has gone down quite a bit. If you choose to buy their major appliances anyway, get the extended service plan; you’re going to need it.

Purchased four KitchenAid appliances three years ago for a complete kitchen remodel. Very disappointed. The exhaust fan on the microwave is extremely noisy. The handles on my fridge are always needing to be retightened. Happily the dishwasher is perfect. But my biggest complaint, if you slightly bump the knobs on the gas range (KSGB900ESS0) it lets out gas. You wont even know this until you start smelling it. So even cleaning it you have to be very aware to look at the knobs and make sure they are in the off position. This is a major safety issue. If I cant find a recall, Ill probably just throw it away and buy another brand. I bought all KitchenAid from its reputation/reviews but would not recommend to anyone...

The finish on the liner looks like orange peel and the oven does not cook like it is advertised using the convection oven. I will replace this oven with another manufacturer and I will never purchase another KitchenAid product ever again. Your customer service is terrible. You see the products and dont stand behind them. You hide behind a very limited warranty of 12 months.

We purchased our dishwasher (as part of a full set as a matter of fact) 2 years ago. It’s quiet, but has stopped washing dishes. We only use the soap and dry aid recommended by the manufacturer, and the dishwasher itself is cleaner regularly. The soap dispenser opens, but unless the bottom rack is left half empty, Ten soap doesn’t come out of the dispenser, or comes out but doesn’t dissolve. This started about six months ago, as an occasional problem, but by now it happens more often than not. Based on this, as well as my experiences with the rest of my appliances, I would not recommend this brand.