KFIS29BBMS - Refrigerator was purchased and installed in a brand new home/kitchen in Nov. 2013. In Feb. 2015 (after 15 months of normal use) the in-door ice maker stopped working. Troubleshooting did not fix the problem and we decided we could live without ice. In Apr. 2015 (after 17 months of normal use), food in the top drawer of the freezer was not fully frozen. This is a bigger problem. When looking online for solution suggestions, its become apparent that these failures are not unique to us; This model is a lemon. As visually appealing as this refrigerator is, do not waste your money. I am waiting (hoping) for the class action lawsuit mailer to arrive...

I love my range. The oven is a great size with 3 racks. The broiler takes some getting use too and you cannot have the rack too close. I use the warming drawer every day in the fall and winter. I have 4 gas burners and wish there were 5 but there is a special feature for Woks.

I like the appearance of a counter depth refrigerator with no grungy water/ice dispenser on the outside - it has a filtered water dispenser on the inside. As far as performance it keeps a perfect 38 degrees, and nothing spoils due to too high or low temperature. My only complaint, a mild one, is that the freezer is on the small side and I have to remember that when I go shopping.

KitchenAid Fridge KBRC36FMS01 - Our freezer is not too old, but out of warranty. Have had broken gasket/seal. Replaced x 3. Have had two installers who seemed good, recommended by Whirlpool. Fit of seal a problem. Quality control seems BAD. Have talked to Whirlpool customer service, and supervisor, and told there is no fix. The freezer drawer and seal do not come as a unit. I am very frustrated since freezer is off-line in kitchen. We need some help. Maybe need to call the CEO!

I purchased a KitchenAid induction double oven range, model KSIB900ESS1 through my home builder, who installed it in July 2017. We moved into the home August 1. It worked correctly until October, although the induction burners make a lot of noise. In October the ovens quit working. We called KitchenAid, who sent an appliance repairman out in two days. A week later we hear nothing from the appliance guy. After several calls, I found out that the part that needed replaced did not exist. Confused, I called KitchenAid again and asked for another repairman. This one came out, found the problem, and located a replacement board within a week. I preheated the top oven two hours after he left and both of the ovens quit again.It is now a week later (tomorrow will be a month without an oven) and we are no further along in getting this fixed. Added to that: today I received a large box on my doorstep from KitchenAid (which I did not order) that I think might contain pots and pans that I dont need. Im afraid to open it because I dont want them saying I accepted pots and pans in lieu of a workable oven. What the heck is going on with this company?? Two days til Thanksgiving but we wont be able to cook anything in the oven this year. Thank goodness the range still works or wed be eating microwaved everything.

KSSO Built In Refrigerator - Today I received the word that the computer P/N W10219462 was manufactured in Japan and the tsunami destroyed the factory. The inventory of this computer part is zero. My $8,000 refrigerator just became scrap metal. It is less than 6 yrs. old. If there is a U.S. regulation that parts be maintained for 10 years, why are these not available from another sub-contractor? I am assuming they were defective to begin with or the computer assembly sub-contractor was so shortsighted they neglected to back up the specs. I am waiting to hear from the Whirlpool committee as to their solution or their offer. There is also a problem with a custom cabinet door to be considered. Merry Christmas! 12/15/14

Bought this high end dishwasher in January. Immediate problems where washer stopped mid-cycle. Over six months had repairman out constantly. The fix never lasted a week. Couldnt get a replacement washer until June after a zillion repair visits. The replacement washer which was the same model worked 4 mos. now again having same problem. Repairman usually cant come for 10 days and then sometimes a part must be ordered and another visit made. In between time, we have no dishwasher. This is fraudulent and for customer a whole year of misery. The dishwasher model is first in the series. Obviously a lemon and should simply be replaced quickly with a different model. Super surprised a large company does not have a better service/replacement policy. It is unethical. The product does not work.

I purchased a new home with a new refrigerator. From day one the refrigerator froze everything. I called KitchenAid who sent out technicians. They have now come out 3 times replacing multiple parts and told us it was fixed. Of course, it is not. I called KitchenAid again who told me that only counts as 1 service call and they would need to send another company. They need to have at least 3 service calls - of course my 3 only count as one. So, back to square one. 4 weeks already with a fridge that ruined all my food and is running up my electric bill. Plus, the companies they send out can only give you a full day appointment and the company they sent doesnt even come in the window set up.I tried to talk to a manager but shockingly one wasnt available. Honestly, the worst customer service and a worthless product. I will never buy KitchenAid but am now stuck with a non-working expensive refrigerator and nothing I can do. You would think that at least a brand new product would work or they would do something about it.

Model #KRFF707ESS01 Seriel#K63621163 - In March of 2017 we remodeled our kitchen. We purchased KitchenAid appliances due to the new industrial type of handles. As soon as we hooked up the fridge the water/ice dispenser was not working. When you would press the ice water would come out. We placed a call to warranty, they came out and could not find the part - about 3 weeks later they show up and replace the front panel with an older style front panel as the part on my fridge was too new. Then around a month later, the fridge starts making a horrible noise, we call. A company by the name of GGSL Appliance Repair (in Orange County California) comes out, the guy was very rude and you could tell he did not want to be there. He tells us we need to order our own part. He stated if he ordered the part it would take up to three weeks to get it in. We do as asked and order the part, it arrived the next day. Once the part arrived we could get a hold of no one to install the part. They were ignoring all of our calls. (In the meantime KitchenAid is aware of this. We kept calling them as well.) Finally the part is put in place. Then within a couple weeks the fridge will not hold temperature, the fridge is sitting at 60 degrees. Anyone who knows anything about food handling knows that bacteria grows if a fridge runs anything over 39-40. I have to throw away tons of food and meat including my condiments. I call KitchenAid complain my $3000 brand new fridge has broken THREE times now and they tell me someone will come out the next day. The company they then hired called and said, No. I am sorry we cannot come until Monday (even though my fridge is at 60 degrees). That day I call KitchenAid/Whirlpool and get an email to a clevland_resources@whirlpool.com. I email him as well as show him all my notes and receipt for the purchase of the part that should have been covered under warranty that was on 09/06/17 and he has not responded. The fridge repair people were at my house today and still not fridge (have to order the part). I asked how long they said they do not know because they need approval from warranty to order the part. My fridge is obviously a lemon at 3K and they dont care to do anything about it. I am beyond frustrated and want to warn others about the products and services they offer. I would have never bought this product had I known the outcome. Poor products, poor customer service.

Since Whirlpool stock is way up in price, might be a good time to sell...or short the stock...After owning Maytag for 4 years and having a manufacturers defect they made me an offer I could not refuse and I bought a new top-of-the-line KitchenAid dishwasher on 6/2013. I am real happy with the performance. Its quiet... cleans great so far. The bad news is that a thousand dollar dishwasher should not have such a poorly designed upper basket. The wheels just broke and several expensive pieces of glassware fell out and broke. Ask me if I am angry...LOL. After reading the many complaints on the design and quality of the parts used and that most have experienced the same problem I urge everyone to call Whirlpool corp. at Corporate Office Headquarters HQ: Address: 2000 N. M-63, Benton Harbor, Michigan 49022-2692 USA, Corporate Phone Number: 1-269-923-5000, and ask for the Office of the President and complain. The cost of repair with service is over a 150.00 but if youre handy you can fix it better than new for under $2.00.

42-inch side by side model KSSO42FMX bought in 2005 stopped working in December 2013. After 2 months of trying to get it fixed and trying to fix it myself, I decided to replace it with an even more expensive Sub-Zero model. It did not turn out to be a control board issue, which others have complained about. Likely a problem with the sealed system. KitchenAid/Whirlpool did not even respond to the owner of local store where I bought it or to the builder who installed it during our high-end remodel.

The dishwasher does work quite well. The problem is the racks are garbage. They fall apart easily and are very very costly to repair. All the little bits fall off constantly hit the element and melt and burn. The adjusters on the top rack are very poorly made and quickly become useless. The wheels are the first thing to go. I asked KitchenAid if I can just buy two new racks with all the bits attached. They said no! I would have to buy all the bits and pieces, and yes get the technician in to assemble the whole thing starting at 400.00!!! NIce really nice, so they have you anyway you turn. This will be the second time we have had to replace all the bits of on a 5 year old dishwasher, first time was around 400 bucks so 800 in total to Date. Thinking of cutting my losses and just buying another brand. I think environmentally this is a total shame to toss a good dishwasher out. Shame on KitchenAid. File # **

From the day we received our fridge we had problems: the doors wouldnt stay closed. If the right door only was open, then shut, the left door would pop open. There was condensation running down the flange between the doors constantly. In the morning wed come down to the kitchen and find a door slightly open even though it was closed when we went to bed. We had about 10 service calls for the fridge with the door issue in the first year and nothing ever was solved. Hinges were replaced, the fridge was re-leveled, moisture setting adjusted and so on, over and over again. What is the definition of insanity...doing the same thing over and over again know the results will be the same. This was what was happening because all the servicemen did the same thing over and over again without any different results. How much time can a person take out of their day to deal with such nonsense?I started asking for an exchange about half way into the process of service calls and was refused. I kept arguing we have a food safety issue here and this didnt seem to mean anything to anyone. I also tried getting to speak with a supervisor. Denied. Finally, just as the fridge was 1 year in my kitchen I managed to speak with someone who made an exchange finally happen. This refrigerator actually has doors that close, stay closed so therefore we dont have the condensation issue. The bottom line is that I had a lemon and everyone passed the buck to try and avoid exchanging the fridge. I will never purchase another KitchenAid product again. Look for my oven review next.

We noticed that the food in the freezer compartment was soft and upon further investigation, we realized it wasnt working. I called the company and was advised the repairman would be out the next day. I asked who they were sending. After the rep told me, I advised that the repairman they were sending didnt service our area. The rep wouldnt believe me so wouldnt look into it any further. That repairman called me the next day to advise me he didnt service our area. I called the company back and after 6 calls and my insistence that I speak to a supervisor, they advised they would send the repairman for our area but not for a week. The repairman came a week later and advised they would have to pick up the fridge and take it to the shop and that we would be without a fridge for another week. The fridge is only 10 months old and KitchenAid is arguing about the warranty on it. I am totally fed up and would not recommend them to anyone.

We bought the KitchenAid Supra convection oven/microwave on 2/18/09 (model KEMS378SSS04). We had no problems until preheating the oven at 425 on 2/1/12. We heard a crash and found the interior glass on the door shattered, sending glass all over the kitchen floor.

My name is ** and Customer Service in America is dying a slow and agonizing death! Im writing this in the hope that it will help others. Our fridge, KitchenAid model number KSSO42QMB01, was built and purchased in 2004. This is the unit that allows custom cabinetry front panels to be installed so that it matches kitchen cabinets. Around the two year mark, the motherboard, or control board, failed. I bought the needed part and had it installed. Summer, July 14th 2014, I came home after a three day trip and find that the entire fridge is down, inside control panel lights are blinking erratically, fridge is nice and warm. Called an approved product service company and they diagnose the problem as a component on the control board has failed again. They ship it to Core Centric in Chicago to have it rebuilt, which is the online suggestion KitchenAid provides all service companies. They dont have the parts necessary for rebuild so service company sends it to Fix Your Board in Texas and the same conclusion is made, that they dont have access to the needed part. We cross reference the KitchenAid control board #2307028 to a part that Sears Direct Parts says is guaranteed to work. This is Sears control board part #W10219463. I personally purchase the part online, receive confirmation of purchase and confirm delivery date of August 4th. August 8th, I email Sears Parts Direct and ask about status of my part. Sears emails back, sorry but we cancelled that order, as youre not an approved service company, but we did credit your credit card the full amount. Wonderful! Shame on you Sears! I email back, what if I have my service people purchase the part? They say fine. In the meantime I am in contact with KitchenAid in an effort to decipher if there is another avenue to get the part or if they have a resource to repair the existing board. In this version, they state that the factory burned down about two years after my fridge was manufactured, and all schematics and design plans were destroyed so figuring out which component is needed to repair was impossible. (So your telling me you cant figure out which component needs replacement by looking at the board and your telling me the components are no longer available anywhere in this country or on earth?) They suggest Core Centric! I explain that the part was shipped to them and the Texas company with no chance of repair. I propose the Sears Parts Direct control board might be a possibility. KitchenAid says they will consult with their engineer to confirm whether or not this part works. They contact me inside the 72 hours they said it would take to respond and say, go ahead and try it. In the meantime Sears emails back that their part will not work, so that stream dries up.I am now emailing Warners Stellian, the appliance company that sold me the fridge in the first place, to see if they know what to do to fix the control board. Response from them is send it to Core Centric in Chicago. This statement was delivered by an apparently, young person that couldnt deliver a full sentence without inserting a half dozen UMMs in it. Everybody has to start somewhere, but I curse my fortune at getting all the newbies! Sorry, I digress.I inform KitchenAid and the person there says she will pass that on to their people and see if there is another road to go down. I receive a call a couple days later and KitchenAid says after review, weve decided to send you a new fridge in replacement and in five days time you will receive a call from KitchenAid to identify which model fridge you need to replace the old unit!!! I am shocked and stunned! I am, by nature, not a rage filled consumer that screams abuse at anyone that doesnt treat me justly. I dealt with customer complaints for 30 years, from people that had far greater issues than a busted fridge, so I do not get worked up about warranty issues. I think to myself, the system still works and I guess I had the good fortune of doing business with a stand up company that realizes the value of backing up the product they sell! I thank them for the help and wait for their call.I get the call today, August 15th, from KitchenAid folks. I assumed that there would be a cost incurred for a new fridge, so I wasnt shocked that they said it would be a pro-rated warranty. KitchenAid says to get the model that fits the spot we need to fill, its going to cost me $3,550.00 and of course, theres no guarantee the custom cabinet faces will fit the new fridge. I noticed that they didnt offer another ice and water dispenser, but I am sure they will after I call them back. Im now at the One Month Without a Fridge mark and not loving it! Got an older, more reliable fridge in the garage, so its a bit of a hassle but not life threatening! This is a real first-world problem, so it could be worse. Notice that its now a month lost! My wife is tolerant, but losing her patience.I notice online that several products are manufactured by the same corporation so Im not certain if I should ditch this company and go to another equally frustrating company or stay the course with KitchenAid. I will be happy to keep you posted on the outcome. Hope your experience isnt nearly as exasperating!

Everything on this dishwasher has been a nightmare since the first day. Like everything else we have purchased at Lowes, its pure junk. The racks have fallen apart, and the technician literally replaced every working part...and said lady you basically have a brand new dishwasher now. I had to replace every working part. Well its a year later and all of those new working parts are now no longer working. It is as if the thing is not hooked up to electricity. I will NEVER EVER buy another KitchenAid piece of junk no matter what it is. The reason I bought this in the first place was because I have a 30 year old KitchenAid mixer that runs like new. Regardless of this... I am done with KitchenAid. If only we could rate these fewer than one star!

Our KitchenAid Double Oven has had consistently horrible problems with both upper and lower door hinges for the last 10 years. Thank God we opted for an extended appliance warranty because after every holiday with lots of use, we need to have the hinges replaced on one or both oven doors. Our KitchenAid stainless steel 5 burner built-in cooktop with Downdraft Vent has also needed replacement four times in the last 10 years and has been repaired five times in between the replacements due to the burners failure to light, or the burning of the bottom of our pots and pans due to burner malfunctions needing the burners to be removed and replaced.

We bought our KitchenAid stove in November of 2005 (model # KGRA806PSS00. We have had to fix it twice. Now, I have been told the electronic panel board has went out again for the second time. The repair cost for the parts to fix it this time is $524.00. I called KitchenAid to complain and they basically said, Sorry, would you like us to set up a service call for you?” I was on the phone for almost an hour with a supervisor. It will do no good! I will not be fixing this stove again. It originally cost $2199.00 in 2005 and I will be not put in another computer board again. I have all KitchenAid appliances in my kitchen and I can tell you this: I will never bring another KitchenAid product into this house again. KitchenAid does not stand behind their name. What a shame for KitchenAid. I think I will look into maybe GE now. Remember, Whirlpool owns Kitchen Aid--so stay away from Whirlpool as well.

We moved into a custom built home and selected a KitchenAid refrigerator/freezer, wall oven, microwave, stove/oven combo, and two dishwashers. It’s been 2.5 years and every single appliance has had issues except one dishwasher. The refrigerator/freezer is the worst of all. First it was the ice maker, then it was the ice maker door, then it was the motor, and now the water line to the ice maker is dripping. The wood floor in front on the freezer is now ruined from all the leaks. We’ve had a repair guy out at least 5 times already and Im going to have to call them out again to fix this new issue. If youre wondering about the other appliances: the microwave sensor for the door is faulty. The bulb went out in one year (probably because the light stays on when it thinks the door is open) and a service person had to remove the entire wall unit to replace a $3 bulb. Also, occasionally when we press start, it does this weird halfway come on thing… They said to just restart it. The stovetop does not regulate heat well. Low and medium flames on the medium sized eyes are exactly the same. Low boils over every time. The repair guy said, “The flame is not changing but the heat is.” Really?? Because it’s really not. We’ve learned to utilize the space between ignite and high to better control heat. I shouldnt have to implement tricks for it to act right. Also, when I put the small eye on low, it often causes the ignitor on eyes next to it to continually tick. If it doesnt do it every time, they cant fix that either. The repair guy has been out twice for the stove. One of the dishwashers does a pretty terrible job of cleaning… not sure why but Im going to have the service guy look at that when he comes for the freezer leak. KitchenAid small appliances are awesome. Their major appliances are not. It seems in the last couple of years, the quality has gone down quite a bit. If you choose to buy their major appliances anyway, get the extended service plan; you’re going to need it.

We have had a KitchenAid dishwasher (model # KUDI01FLBL3) for over six years now. We purchased this dishwasher so we could mount a cabinet panel on the front to match the kitchen cabinets. After just one year, the plastic parts in the door spring assembly broke and the door came crashing down. Customer service told me that the parts would not be under warranty. After several hours of talking to different departments, I finally received the parts at no cost. Less than two years later, the same parts broke again and the door came crashing down. I talked to several technicians at KitchenAid stating that this was a design flaw. They said it was more than likely due to the panel I had installed on the front of the dishwasher being too heavy. I removed it and took it back to the cabinet shop. It was one pound under the recommended weight. I paid $100 to remove another two pounds of wood from it before reinstalling it along with new plastic door parts (which I had to pay for this time).The same parts have broken two more times in the past three years. I have had the cabinet company install removable panels in the cabinets on both sides of the dishwasher for easier access to replace the broken plastic parts. Now, the door latch will not hold the door closed. I called customer service for replacement parts. It was going to be over $100 for parts and shipping! They stated that there was nothing wrong with the original design but they now have redesigned the original parts. This was the same story I got for the plastic door spring assembly parts! Between the door parts, cabinet work and now the latch, Im now going to buy another dishwasher. It will not be a KitchenAid ever!

We bought this Kitchenaid Superba almost 20 years ago. It is stainless steel and has maintained its appearance and durability. It is a side-by-side and not as roomy or as large as I would like, but is a great refrigerator. Its reliable and it looks great.

My dishwasher doesnt work properly, it stops in the middle of the process...One out of 5 times it works but the dishes still dirty...It is a piece of crap. Furthermore, I got a leaking 3 years old whirlpool fridge which is in fact from the same company! Do I have to tell more?

Machine does not clean the dishes thoroughly. We do pre-cleaning of our dishes but at some point you should not have to scrub the dishes before placing them in the machine. If you have to do this much work you may as well handwash. This dishwasher is basically used to sanitize the dishes.

I purchased KSSO42QTX refrigerator in December of 2011. It cost over $5,000.00. Within 3 months, the unit had frost and ice accumulating in the freezer and poor cooling (high temperature) in refrigerator leading to spoiled, wasted food and on several occasions, illness due to spoilage. I contacted KitchenAid on several occasions over a two-month period and was directed to defrost unit and start over. When the problem persisted, they finally agreed to send a technician. The independently contracted technician found defective fans, motors and gaskets. I requested that the unit be replaced being that it was a lemon, having proven defective after only 3 months of usage. The technician and KitchenAid customer service said they will repair, but not replace the refrigerator. I was told to defrost and shut off the refrigerator. I waited for approximately two weeks for the independent repair company to receive the new parts and make a return appointment. When they arrived, they realized that they had been sent the correct fan parts, but not the correct gaskets. The technician refused to repair the fan as he only gets paid at the completion of the job and refused to repair the fan, which would have created an appropriate cooling environment for food storage. We are currently waiting, again, for over 1 week for the new part to be delivered. I have now been without the use of a refrigerator for approximately 3 weeks in sweltering summer heat. My wife has had to take 2 days off from work to accommodate the technicians schedule and will be required to take another day leave from work to accommodate for another appointment.Throughout this process, KitchenAid customer service has been terrible. They were unconcerned that our refrigerator has been spoiling food. They were unconcerned that the unit proved to be defective after 3 months of usage. They were unconcerned that we have no refrigerator in the middle of a summer with temperatures hovering around 100 degrees. They were unconcerned that we had several instances of illness due to spoiled food. They have been unwilling to replace the lemon refrigerator, which broke within 3 months of purchase. They have been unwilling to expedite any service or delivery of parts in order to alleviate this egregious situation. They refused to use expedited mail service. They refused to appoint another independent technician when the one originally assigned refused to provide timely service. We are still waiting for the repair to be completed. I have been offered no compensation for the trouble that I have had due to the lemon refrigerator.

3 years ago we bought a new KitchenAid energy star KUDC101XSS. It has never worked properly ..The washer completes its cycle only 1 time out of 10. The 1st month that we owned it, Sears Appliance Repair came to fix the problem. Completed the cycle a few times and then back to cutting off mid cycle. Repair call #2: same result. Finally, a new Mother Board was installed. Even with a new control board (new brains) the machine continues to cut off before the soap has dissolved. We then signed up for the extended warranty and when the repairman came out again the $$$ coverage of our contract was used up. For 3 years, weve have to hit the resume button several times during the cycle or cancel/drain and then restart the cycle. It still will not complete the cycle and never dries the dishes. Recently, Sears had the nerve to call to renew our extended warranty. We have decided that when it completely stops operating, well just throw it off the back and watch it roll down our back hillside. If a class action lawsuit is ever begun against KitchenAid, we will certainly join the ranks.

I purchased $12,000 in appliances a year ago during a remodel of my existing kitchen. Since day one, the commercial gas stove has been a problem. I had more than five repairs and every time, it would start something new to go wrong. One afternoon, I thought I smelled smoke and when I turned around, the entire electronic portion of the stove was on fire. After extinguishing the fire, I called the distributor and was told Whirlpool will replace the stove immediately and we will cover the expense of the installation. That was seven weeks ago, no stove, so phone call from Whirlpool, no reciprocation for my patience. Yesterday, I was told that it is probably back-ordered. ** Whirlpool, my house could have burned down if I had not been there and yet seven weeks later, I am still waiting? Never again will I buy another Whirlpool product and especially KitchenAid. Im still without a stove in a $50K remodeling job. I have called an attorney so dont bother with a phone call.

New appliance in Feb. 2017 has not worked since plugged. Have scheduled tech, out 2 times and no show. Finally in May someone showed up and he could not repair it and need to order parts. Parts arrived and installed and fridge still not working and water pouring out of the door. Week later another tech showed up and said he knew exactly what was wrong. He orders parts or so I thought. 3 weeks later now June 12, 2017 and still no part. Called their tech repair and they did not know when the part would be in. I doubt they even ordered the part. Called Whirlpool again. Their people did not know when the part would be in??? So I insisted to know where they ordered the part or how to call them about the part.Finally they gave me the parts dealer. Still no part may have to locate myself. Dont buy Kitchenaid warranty. Worthless. I have a 5 year warranty may have to use as toilet paper. Purchased from Metro Builders and they have completely washed their hands of the matter. Now if I purchase a new car and drove it off the lot and the engine fell out who is going to fix it or do I drive it to Detroit for repairs. My check is made out to Metro Builders. NO ONE IS STANDING BEHIND THEIR PRODUCTS. GIVES A WHOLE NEW MEANING TO AMERICAN MADE. THEY SHOULD BE ASHAMED. They have no honor any longer $$$.

In May 2016 we bought a KitchenAid double door bottom freezer refrigerator. I have had nothing but problems with it. Purchased it a Home Depot in Brentwood which was another mistake. I have had so many repairs and now I have no ice and my food is thawing out in the freezer. Glad we bought a extra warranty but will do not buy a KitchenAid. They will not even replace it, and it is not CHEAP...

Whirlpool owns KitchenAid. BUYER BEWARE!! The dishwasher does a good job but God help you if you ever need to use the warranty. Mine has a door leak. The repairman came out 5 times and replaced the tub twice, the door liner, the door, the hinges and the latching mechanism. There is still a 50/50 chance it will leak depending on how hard you slam the door and I do mean SLAM. They have taken up almost 15 hours of my time. The warranty says they will repair or replace the washer. THEY WILL NOT. You are dealing with dishonest people with no integrity. They are like an insurance company and they will do whatever they can to wear you down and not honor their obligations. Do yourself a favor. When looking at products, pass up the KitchenAid items.

My KitchenAid stove also crashed after self-cleaning. I cant get it back on. I would like to join any class action lawsuits.

$1000 dishwasher that is 2 years, 3 months old left upper rack rail rusted at the spot welds and broke off. Customer service would not honor replacement part. Upper rack was under warranty (5 years) but not the rail. New rail is ~$60. This dishwasher replaced a working cheaper model (noisy) that was 15 years old. Can’t believe the poor construction.Customer service is the worst. On hold for ~1 hour then Was told it would be a $139 service charge just for the guy to come here to evaluate the failure, I said no and just wanted the part so I could install they then transferred to the Parts dept. on hold for a half hour only to be told they don’t do warranty orders. Then transferred back to escalate issue for another hour just to be disconnected. Never buy Whirlpool or KitchenAid again.

We purchased a KitchenAid dishwasher after our Maytag Dishwasher died after 5 years. I was leery about buying another Whirlpool product but the reviews were good and it was bigger than the comparable Bosch dishwasher. The dishwasher does NOT clean the dishes. We have had 2 techs out (1 from the store, 1 from Whirlpool), taken 2 days off, bought 4 different types of detergent, tried each suggestion that was made (use powder, use pods, run hot water, dont run hot water, dont rinse the dishes before putting them in...) and NOTHING works. I have called Whirlpool and the reps are civil but not sympathetic and keep repeating suggestions that have already been tried. I will never purchase a Whirlpool product again. BUYER BEWARE!

This dishwasher was brought 9/24/24 and installed in November. We have replace the motherboard and the latch and the dishwasher still doesnt work. I thought KitchenAid was a good dishwasher and have heard KitchenAid over the years. This dishwasher is one of the top of the line. I will not ever buy another KitchenAid product and will not recommend this dishwasher or the brand to anyone.

My husband and I bought this KitchenAid Dishwasher, Model# KDFE104DSS1 Serial# F52627380 in July 2015. It has not been cleaning the dishes properly for the last 6 months. We called KitchenAid and they stated that it was out of warranty and we could buy a new warranty for $350.00 and it would cover the dishwasher for another year. We spent over $600 for this dishwasher and bought it because of the name. My husband took the dishwasher out and pulled it apart and (after speaking with appliance repair representatives and the internet) figured it was the pump motor bearing. He went to the appliance part store and got a new motor, installed it and it worked. How can a dishwasher pump motor break after only 21 months and the dishwasher is only used twice a week? I would never recommend this dishwasher or any other KitchenAid product to anyone. The customer service only wants to sell you warranties.

Bought a KA double convection oven. It works well enough but the problem is that enamel and metal on the upper oven floor melted forming small holes. I contacted KAs parent company and was advised that the oven liner was not a replaceable part. Heres the response. Thank you for visiting the KitchenAid website. We appreciate hearing from you. We apologize for the problem you are experiencing with the interior of your KitchenAid oven. The oven liner is not a serviceable part and is not available. The only resolution for the problem you are experiencing is replacement of the oven.You are a valued KitchenAid customer and we appreciate the opportunity to address your inquiry. We invite you to contact KitchenAid again either by calling (800) 422-1230 between 8:00 AM to 8:00 PM EST weekdays or by emailing whenever the need arises. When calling please press the available option or stay on the line to reach a representative.I.e. Buy another $5000 dud? Not likely. Meanwhile I am concerned about using the oven in case a spill allows grease to migrate into the cavity between the upper and lower ovens. I imagine that this would be a fire hazard. I will never buy anything from Whirlpool again and advise others likewise. Their brands are WHIRLPOOL. Every day, care™ KITCHENAID. MAYTAG. INDESIT. CONSUL. BRASTEMP. AMANA. JENN-AIR.

Salesman at my local appliance store said KitchenAid refrigerators are among the best. Great, paid $4000.00 for a model KRFF507ESS01. Beautiful fridge but, in just over a month it got really warm and we lost most of the food. Their warranty does not cover food spoilage. Service man comes, its the motherboard, of course. Its faulty and they know it. Not too impressed, you would think that in 2016 they could build a fridge that works.Updated om 10/14/2016: Fridge was good for the next two months and it died again. Another service call and the repair man said they do not have a fix at the moment. After a big fight the appliance store gave me another fridge. The fridge lost cooling because the evaporator behind the meat drawer would ice up and cold air could not pass up into the main compartment.

Like many other reviewers, we purchased high end KitchenAid appliances base on reputation. The steaming sensor was the only thing that ever impressed me. The fan never did much except make a lot of noise and the unit seemed underpowered compared to every other 1200 watt unit Ive owned. At just over 2 years old (and just after the warranty expired) we started getting error messages directing us to open/close the door. That resolved nothing. I unplugged it and fiddled with different buttons and controls, got it to limp along for a few months. Then the appliance went black. The local appliance technician says its a design flaw. The heat from the cooktop overheats the electronics that are in the door directly above burners. Most microwaves have controls in a side panel. $900 wasted.

We bought very expensive KitchenAid Dishwasher including the guarantee. As system works well until now (estimates) 3 years. But we have an annoying problem with the rollers of the upper part constantly are coming out. This part of the dishwasher is very frail and delicate including without any dish appears very heavy for the rails and plastic rollers. Definitely in my opinion is a mistake of design. We call the technician for the guarantee - the answer is no solution. Do not buy this dishwasher.

I have had this Kitchenaid Electric Double Oven Range 2 & 1/2 years and I have noticed that the top oven floor is cracked and the porcelain has chipped. I noticed this the last time I cleaned the oven and when I was wiping the ash out I saw small pieces of the blue porcelain coming up. I called KitchenAid and was told that this is not covered under warranty. I paid $2000.00 for this oven.

4 months after I bought my 3000.00 KitchenAid refrigerator. It stop cooling. I also noticed the cheese and butter drawer wouldnt close all the way, I also purchased a extended warranty so I called Sears. They sent out a repair person. He told me he would return when I took everything out of my fridge and freezer, so I did. He returned a couple days later. He looked at it for about 10 minutes and said he had to order some parts. 3 months later he returns after the parts arrived at my house, he shows up opens the doors of the fridge started taking it apart, broke one of my shelving slides in the process then I see him cut a 3 or 4 wire plug off and said, Oh you dont need that, so to remind you the ice block is completely melted by now. He said these Kitchenaid refrigerators all freeze up so when hes done he leaves 2 months later the same problem. I thawed out the ice block again then worked fine for 2 months then again in 2 months the same and thats my life with this garbage Refrigerator! DONT EVER BUY A KITCHENAID REFRIGERATOR! EVER EVER EVER!

Our double oven KEBS207DBL8 is approximately 10 years old, and we have had nothing but problems with it. The electronic touch control pad has gone out on it, in its fourth year. The upper cooling fan has been replaced, the front door has been replaced, and currently, it sounds like a diesel truck idling when the unit is turned on. Our Kitchenaid appliance is not the quality product we expected when purchased, and we will certainly avoid all Kitchenaid products from here forward.

Purchased a KUDS30IXBL4 dishwasher. One year later it stopped working. Under warranty. $125 later repairman shows up, takes one look at the dishwasher and tells me hell be right back. He doesnt even touch it. He comes in with a new control panel and has it working in 10 minutes. So many of these fail that we keep them stocked on the truck now. Oh, and the worst thing is that the original is warrantied for 3 years, but now that you have a replacement part in it is only warrantied for 90 days. He warned me that I would have problems down the road. One year later and guess what? My 90 day warranty long expired, the control panel has just failed again. It is cheaper to order the part and change it myself. I bought Kitchen Aid because of the brand reputation and quality. Now I know where the AID comes from in the name. Never again.

I purchased a complete house full of Kitchen Aid products about 8 years ago, paying a little extra for a Brand I thought at the time was top of the line in terms of features and quality. Boy was I wrong, the following is a list of costly issues Ive encountered over what I think is an unacceptable product life span...some of the breakdowns occurred just outside of warranty, some continue: - Fridge Fan assembly replaced (overheating) - Fridge cheap plastics, many shelves easily damaged - Stove burner replacement, electric front panel malfunctioning - Dishwasher Circulation Motor seized - Dishwasher door closing mechanism malfunction - Clothes Washer control board failure- Clothes Dryer faulty ignitor (gas appliance)This is the list so far but Im expecting further issues down the road, I paid thousands of dollars for these appliances and expected them to last much longer...next time I will do my homework, that said...Im done with Whirlpool/KitchenAid.

This machine was at least $200 more than the other machines. We bought it from Best Buy. We wanted a top-of-the-line washer that was a minimal fuss. This machine already broke once, but was covered by warranty. Thats not the worst of it, however. IT WILL NOT CLEAN YOUR DISHES! If you like hand washing dishes before you put them in the dishwasher, or scrubbing them after they come out, this machine is for you. Also, its NOT A KITCHENAID - its a Whirlpool (garbage) with a KitchenAid badge. Boooo

Bought a black one. Really pretty. Works great. Easy to use. Good price. What I like it is a self cleaning stove which is really easy to use. Shut the door. Turn it on and leave it. Holds it heat evenly. I bake a lot and never have had a problem with this stove.

Kitchen Aid Dishwasher kudl01FLSS1 Very Poor Quality! Nothing but misery with this expensive, stainless steel face dishwasher. It has been repaired four times for blown fuse and other issues. No cycle control and dishes do not get that clean. I am very unhappy with all kitchen aid appliances and will not purchase anything from them again. Our experience with Kitchen Aid appliances has never been good. They cost a great deal to maintain since they constantly break and require repair.

These dishwashers are junk. Ive owned mine for less than 3 years and the top rack broke right off. You pay a lot of money and it is built very cheaply. Its also supposed to be one of the better dishwashers out there but I have found that I must continuously reclean my dishes.

We went with the KitchenAid suite of appliances because we liked the reviews we read about the dual fuel double oven range (KDRS505X). I like my oven a lot....except the cooking surface scratches so easily! How am I ever going to clean around the burners when it seems the surface scratches when barely touched. Our microwave hood (KHMS2040) had turned out to be a terrible choice. The vent fan is horribly loud. Service came out to look at it about 3 weeks ago and determined we needed a new motor. (That wont come for another 3 weeks). This past weekend, the fan AND microwave suddenly turned on by itself. The microwave light came on and the turntable started turning. And it was louder than ever. We couldnt turn it off by pushing the cancel button or the fan button. Finally had to unplug it. Now we are afraid to leave it plugged in. What if it turned on by itself and we werent home? Scary.

All Kitchen Aid appliances were bought for a purchased home. Accidentally, a pan hit the oven window glass and broke it. Kitchen Aid or its parent company had zero replacements of glass or whole doors. Zippo...anywhere. I had to repurchase a new stove so I ad an oven to use! Literally, thousands of dollars wasted. I have a Kitchen Aid refrigerator and it is poorly manufactured as well. I had to replace the stove/oven and purchased a GE. I would strongly urge others to not buy this brand. Ever.

I read a post where someone said their KitchenAid fridge had finally broken down after 15 years and that it served her well. Major appliances used to last decades, and still should last that long. Think about how much you pay for them 15 years is nothing. Our fridge has a pull down bin in the door that pops open every time we open the door. Even with nothing inside, rendering the space useless. Plus, the bottom of the freezer pools with water which then turns to ice making it impossible to close the freezer door. So far I have had to unplug it and thaw it out five times. If that sounds like nothing, remember you have to put all your groceries somewhere. Tonight instead of enjoying the beautiful summer evening, I made many trips up and down the basement stairs bringing groceries back into the fridge.My oven is also a mess. The knobs get so hot that my friend burned her arm on them. I cant imagine how this passed inspection. NOT SAFE if a toddler was around. Thats okay because she was in the middle of a remodel and was considering my oven until that happened, and I filled her in on the rest. Also, the back panel on the stove is made of resin! I thought it was stainless in the store. So needless to say it is peeling. I guess that is the reason they had the stupid idea to put the smaller burners in the back and the mega burners in front. So much fun trying to reach over a large pot of boiling water to stir a small saucepan in back. Does KitchenAid have third graders designing their appliances??? Clearly not someone who has any knowledge of a cooks needs. I will never purchase anything by KitchenAid ever again. Not even a can opener.

My KitchenAid dishwasher KUDS35FX is 18 months old and has worked fine up until a few days ago when it just went completely dead. I didnt buy the extended warranty because I think they are a ripoff. I immediately started looking online for possible causes and solutions. It quickly became apparent that the problem was the thermal fuse. I called KitchenAid customer service 3 times, trying to get them to give me some help and what I got was ticked off. The first thing they told me was that I need to make sure and run hot water into the sink before starting the dishwasher, because the thermal fuse was overworked trying to get to the optimal temp, in this case when it failed, because I had the dishwasher set to sanitize.My issue is that I almost always start the washer right after dinner when I have finished rinsing off the dishes in hot water. They argued that the water needed to be 105, and I asked who in hell stands at the sink with a thermometer checking water temps? Why would they use such cheap and flimsy parts on a machine that I spent close to $900 on? If theres a sanitize feature, why do I have to worry that its going to wreck my machine? Next, they asked what temp my hot water heater is set at and did I know it was supposed to be 120. I said thats right where mine is. Then they suggested I could still spend $250 for their extended warranty and my repair would be covered. They refused to acknowledge that they are fully aware of these defects and refuse to make good on them. It is their cheap design and my tough luck. I called for repairs from the business that I bought the machine from and the tech told us that there is a harness kit for the wiring to keep it stable that KitchenAid came up with, because the connections would become loose from vibration, thus burn out the fuse when it became stressed. So they know they have a problem and they created a fix for it, but dont just fix it on their dime. They expect the consumer to do it. The service call and part cost me $170. I dont have money to waste on this ripoff.

We bought a new Kitchenaid refrigerator French door bottom freezer model # KFIS29BBWH03. The Fan noise is horrible. Sounds like an Ambulance coming down the road. Very unacceptable. We also have ice on the back of the unit inside the refrigerator part which the latest service man, whom we have had four come, said it was a problem with the indoor ice. It also causes the shelves to be wet all the time. The service man has ordered a new computer board for that issue but says the fan noise is normal even though we can hear it throughout the house. Just want to throw this refrigerator in the trash but it was very expensive and if they could fix the noise problem I would be happy. But the noise is driving me up the wall. Wont buy anything from Whirlpool, who owns Kitchenaid and Maytag, again.

Model KDTE104ESS - purchased 13 months ago; 3rd dishwasher we had - others changed with kitchen upgrades, never had a failure such as this. Previous dishwashers were Kenmore, Frigidaire; latter was a very basic model; in same residence 32+ yrs, kids (3) no longer part of current household. Dishwasher used 6-7 times per week in household of 2, with my wife cooking 5-6 days a week; moderate use, rarely use heavy-duty clean cycle with present dishwasher. This model has a 2-stage filter (fine, coarse), with recommended cleaning varying from once/2 months to yearly. We did not clean it since new, since we scrape dishes, do minimal pre-wash or none - our usual practice for 32 yrs in present house, 6-8 yrs in prior house.When dishwasher quit draining, checked filters, small amount of residue (1/2 tsp or less), no significant coarse grit seen. Noted no discharge from DW via exhaust tube with 3 successive cycles. I watched running empty DW. Had purchased an extended warranty for a year (3 appliances, range, fridge & DW), all purchased together, all KitchenAid, 13 mos ago with complete kitchen remodeling after 22 yrs since last remodeling.Repairman (under warranty) checked machine, found exhaust pump clogged with debris, failed; emptied some particulate matter from exhaust tube into a bucket, looked like congealed fat, a few parsley & other leafy matter. No hard grit seen. He did say that matter had been pulled past the filters (couldnt say why other than pump has a suction like a vacuum), though neither filter was even moderately clogged.KitchenAid approved a $300 plus sum for pump replacement; their consumer services could not answer my query as to how so much debris got past the filters to cause pump failure within 13 mos. This model does not have a grinder as in next higher model, but again, there was not much particulate debris I could see; pump was not yet removed, so will wait to see what it looks like.In summary, very disappointed with this early pump failure, with way less usage than in prior dishwashers that functioned well for a family of 5 for 10 yrs, and 22 yrs respectively. Believe Kenmore is made by Whirlpool, the parent company of KitchenAid, so the design, though older, is I feel similar. Modern DW detergents (we use the satchets, not powder or liquid) recommend NOT scraping too much food residue off dishes, to allow triggering of enzymatic action for cleaning dishes. We rarely see residue, occasional baked on material such as egg yolk, which we now clean off; no pots go in DW, rare baking dishes, which we scrub off in the sink. So we dont feel this DW was overworked.Writing this while searching for others with similar pump failures, trying to understand why two levels of filters failed to protect a pump that obviously is rather delicate, hence recommendation by KitchenAid Consumer Services now that every month we run an empty cleaning cycle with an Affresh tablet to clear the system. BTW, weve never seen hard-water residue inside any of our dishwashers; the prior two did not have stainless steel interiors, never required special interior cleaning with bicarbonate etc., for any build-up; we get city water, pipe-bourne, just flushed out my gas water heater after 4-5 yrs, saw a small amount of milky flow at beginning of drainage, then clear; I have a water filter at my house cold-water intake; the water (filtered) in the fridge is always clear, no problems with ice-makers over 32+ yrs, no hard-water cum anywhere.KitchenAid has no answer for us other than the Affresh cleaning cycle; we use a comparable DW detergent to the recommended Cascade, not Cascade Platinum as recommended; anybody with a similar problem, either with KitchenAid dishwashers or any Whirlpool family dishwashers (include the high-end Jenn-Air brand now)? Am feeling very disappointed with this choice right now, will expect another pump failure in 1-2 yrs, if so will look for remedy from KitchenAid, or else...!Can scan receipt of purchase from Lowes store locally if required. I have no repair order number, as requested below. Do have extended warranty # if required. We had Sears brand appliances in our old house (8 years), still have Sears (Kenmore) washer and dryer, 3 sets over 43 yrs of married life, 2nd set in this house, first set lasted 24 years, top-loaders, replaced when laundry room was remodeled, now with HE front loaders that are currently 8+ years old. Some repairs were needed, recall replacing motor of current washer when motor-bearing became noisy.

I wish I could give KitchenAid their warranty company ZERO stars. This is the 2nd refrigerator I have gotten from KitchenAid since 2011. The first one had a compressor that broke, so after 3 painful months of back and forth with KitchenAid, my refrigerator was replaced. My newer one, the 2nd KitchenAid, has a broken fan and motor in the refrigerator (The technician explained that each KitchenAid now has 2 compressors, one in the refrigerator and one in the freezer.). The one in the refrigerator has broken. Parts were ordered and an appointment was scheduled. The technician assigned to repair the unit was given the incorrect phone number so he could not stay. I was asked if the entire unit (freezer and refrigerator) had been defrosted... Not one person I spoke with (appointment scheduling or the first technician) told me to defrost the frost free refrigerator AND freezer units. Now I will be without a refrigerator for ONE MONTH. Totally unacceptable.

My husband and I purchased a Kitchen Aid dishwasher in January 2011. Several months ago, our dishwasher started leaking and we called Kitchen Aid. Apparently our warranty really doesnt cover anything. Im pretty sure we got an extended warranty, but apparently that is only for the motor but not even for labor. Totally ridiculous that this company will not stand by their faulty product!!! I cant believe a dishwasher doesnt last more than 3 years!!!! Worthless piece of junk is what I purchased. Wish I would have read all the reviews BEFORE I purchased a Kitchen Aid!!! NEVER again! I will never recommend or purchase another Kitchen aid product!!

We purchased a stainless freezer at the bottom model in January of 2013 from a local appliance store. Within a couple of months we had a freezer that stopped getting cold and lost all the food in it. A repairman came quickly and said it was working fine and it continued for a year. Then the freezer stopped working for a day, but came back on. In October of 2015 the freezer stopped completely. We have had a series of repairmen out and we still have no freezer. I have called KitchenAid and they said they would only fix and repair what is in the sealed unit, but that often the control panels fail and that they wont fix or replace the control panel. We paid top dollar for a fridge that lasted two years. There is no way I would ever buy a KitchenAid product again for any reason. This has been a nightmare. We were without a fridge during the hottest two months on record and now we are going into the holidays without a fridge/freezer. I would never recommend buying a KitchenAid appliance and would warn anyone to avoid this company.

Refrigerator model KRSC700HPS just over 1 year old. Has been icing up inside the freezer and refrigerator causing air blockage so temp of refrigeration at 60 degrees. Told by repair service that they first need to replace thermostat and fan units. Then if ice repeats have to replace the control unit. All parts on backorder so have to do without the refrigerator for who knows how long. Repairman said even a replaced control unit may not fix the problem. Over $2,300 loss. Just learned that there is a class action lawsuit against Whirlpool regarding this problem with defective Control Units causing ice build-up in many of their different branded refrigerators.

While preheating, the inner glass of my KitchenAid wall oven exploded. KitchenAid was of no help even with the purchase of an extended warranty.

We have owned a KitchenAid Dishwasher, Model KUDS35FXSS8 for 16 months. The wheels on the upper dish rack have already come off, rendering it unusable. This happened because the plastic tabs that hold the wheels in place have become brittle and cracked off in this short time. Kitchen Aids warranty states that the dish rack is warranted for 5 years. However, Kitchen Aid customer service tells us that the wheel assembly on the dish rack is not covered by this warranty. Wheel assembly W10350376 is poorly designed and quickly fails. Do not buy a Kitchen Aid or Whirlpool dishwasher that uses this wheel assembly.

I purchase a KitchenAid Built-in Microwave Model KMBS104ESS02 in 2017. In January of 2020 it wasnt heating and of course our warranty was no longer valid. My husband has worked on microwaves before. He tested the Magnetron, Diode and High Voltage Capacitor and purchased all three new and installed in March of 2020. It worked for approximately 1 1/2 months and went again. He purchased the same parts again on May 20, 2020 costing another $263.27 totalling $526.54 to repair. This lasted through June. He called KitchenAid and was told that it is probably the motherboard and too expensive to replace just get rid of it. So we paid approximately $1,000.00 for the microwave new and spent $526.54 on repairing totalling $1,526.54 and was told to get rid of it. Great customer service response. My husband was so upset he threw it out and purchased a new Frigidaire for 1/3 the cost of the Kitchenaid. How sad is that. I am attaching one of the receipts from May 20,2020 cannot find other receipt. My husband pick up parts from Appliance Parts in Old Bridge NJ in March.

I have recently and angrily blogged about my KitchenAid dishwasher as well as the other appliances. That wasnt the only issue with the dishwasher either. The springs on both the dishwasher and the microwave broke leaving the doors to open precariously. My husband was able to fix the dishwasher with a $5 piece of plastic, yes, thats right, plastic piece that fit on the pulley system that opens the door properly. Of course, that would have been a $100 operation had we had a repairman do it. Where is our Consumer Ombudsman?

We are extremely careful when we use these ovens. Regardless, we have replaced the door hinges six times in the past two years and the blower fan once. If I clean the oven, the doors lock and remain locked when completely cool. This has happened numerous times, also. This is a high end appliance that is junk!

Well My stove and oven are old. I still have the stove that the pilot lights stay lit. I don’t like that. I have a two year old granddaughter. It worries me because the stove feels hot. I would love to have a new stove. Oh it’s a gas stove.

We purchased the top of the line KitchenAid built-In refrigerator. Before a year was up it stopped working and they had to replace the whole internals of the unit. They have been out several times for the Indoor Ice maker freezing up. Ice maker has never worked properly since day one. Now the refrigerator is stopped working and they want $1,500 to fix it. This has been nothing but a big waste of money. DO NOT BUY KITCHENAID.

One week after purchasing a new KitchenAid fridge, it began spitting ice all over the floor randomly. We had to put it in vacation mode every time we left the house otherwise we risked wrecking out expensive hardwood floor. After about a month, the part arrived (they replaced the main CPU) it was repaired. That lasted about 4 months then it began randomly puking ice on to the floor again. They sent out another CPU and the front screen and said that would fix it. In the meantime, the ice dispenser stopped working as well as the main freezer compartment. We lost all of the meat in our freezer (roughly $1000 worth). Our fridge has been down for almost 2 months now and now they tell us the fridge has to be gutted. It has a system seal leak which cannot be fixed on site. Our fridge will be sent out for repair and we will be without a fridge for 4-6 weeks. They offered $100 for us to purchase a small fridge to get us by! What a crock. This fridge has been problematic from day one and now after all of the repairs they still cant explain why the fridge continues to discharge ice randomly or how/if it can be fixed! DO NOT BUY A KITCHENAID fridge!

We bought this refrigerator for our vacation home in Cabo and liked that it was a reputable American company with a local dealer if anything were to go wrong. Six months and four service calls later, KitchenAid has finally agreed that the unit is unrepairable and will replace it...but SIX MONTHS LATER? What if we hadnt kept the old refrigerator. This Kitchenaid doesnt get below 70 degrees, wont make ice cubes and doesnt keep anything in the freezer frozen! Basically it doesnt do one thing its supposed to do. Yet it has taken six months of aggravation to a least get Kitchenaid to own up to the fact that its a piece of junk. Now how many months till it gets replaced? I can understand that every once in awhile, a product gets through thats just not good, but thats where customer service comes in. The way that this has been handled is is a reflection of a complete lack of quality and integrity in every way. Beyond disappointing. While Id hope the majority of their projects work as they should, buying a product knowing how they treat the customer when the product doesnt work is a clear signal to look elsewhere.

I, like all the others had the same issue with the water leak. Purchased the extended warranty (thank God), had the service company out, they removed the rubber stopper and we were done, SO I THOUGHT. Have had 2 other repair companies out due to the rising temp, frost, food freezing in the refrigeration area, and the compressor running for periods of up to 4 hours continuously. Was told there was a part that should have been put in when the Rubber Stopper was removed. O.K., replaced that part, problem fixed... NO, and told that it is normal for the Compressor to run up to 80% of the day! Have called Lowes yet again due to the compressor running all day, and an electric bill that has jumped from an average of 125.00 to over 200.00 due to this refrigerator. Keep being told by Lowes that they will submit to their Review Board for replacement, but doubt that anything will come of that. I should have listened to my sister, and stayed away from KitchenAid appliances, when she told me 10 years ago that they were junk. With Black Friday coming, ADVICE, run away from this brand as fast as you can!

We originally notified KitchenAids warranty department on or around 11/16/2017 about our refrigerator (KRFC704FPSoo) not cooling adequately and making a loud shrill noise. We were told that the service company (Authorized Service, Inc.) would be here on 11/17/2017. We were contacted on 11/17/2017 by the service repair company that they could not come until 11/20/2017. On 11/20/2017 the repair company showed up and told us that the compressor needed to be replaced and that it would take approximately a week for the parts to come in. On 11/28/2017 the repair company revisited and this time informed us that the problem was not the compressor and that the problem was a temperature sensor/regulator and that they would expedite ordering the replacement parts. After the repair company left, they later called and confirmed that they had ordered the parts. I again notified the KitchenAid warranty department on 12/2/2017 and expressed our concerns regarding our warranty service and they started passing us around from department to department offering no help with our problem. On 12/4/2017 I contacted the repair company and informed them that we had not received the supposedly expedited repair parts and they informed me that they were scheduled to be here on 12/5/2017. When no repair parts were received on 12/5/2017 we again contacted the repair company and this time they informed us that the repair parts were ordered late afternoon on 12/4/2017. We were told to expect the parts to arrive on 12/6/2017. We later received another call from the repair company explaining that the repair parts would not be here until 12/7/2017.During this process we also contacted Home Depot (where we purchased the refrigerator) on 12/2/2017 and spoke with someone in their appliance department and explained our problems and concerns with the Kitchenaid warranty service. The lady I spoke with told me that she would get in touch with Kitchenaid and she would see if she could find out what was going on and get back with us on 12/4/2017. She also mentioned that she would explain our situation with her associate manager. Since I did not hear from anyone from Home Depot on 12/4/2017, I again contacted the appliance department and was informed that they could not help me. In the meantime we still are without the use of our refrigerator and it is now leaking water onto our new hardwood floors which I assume is being caused by the compressor freezing up and then thawing. This started happening on 12/2/2017 and was told to KitchenAid, Home Depot and the service repair company. After all that has happened with this refrigerator and the service supplied by all parties involved, KitchenAid, Authorized Service, Inc. and Home Depot, I would advise anyone to look elsewhere for their appliance needs.

On January 22, 2014, we were sold a used, returned, older model and/or LEMON KitchenAid Dishwasher without our knowledge by Pacific Sales Kitchen and Home in Oceanside, California. We are requesting that KitchenAid stand behind its products and repair or replace our nonworking dishwasher for no charge to the buyer.We purchased a floor model for $931.54 including $100 installation and were informed by Pacific Sales Kitchen and Home that this dishwasher was brand new and in perfect working condition. This dishwasher was installed in a two person household and has been used less than 50 times since the purchase date. The correct detergent and rinse aid have always been used and the filters have always been kept clean.This dishwasher has never cleaned the dishes properly and stopped working all together on September 9, 2014. We contacted Pacific Sales Kitchen and Home to request a service repair and they instructed us to contact KitchenAid directly. It was then we were informed by your company that the dishwasher we purchased was actually four years old and had gone through two previous owners. We contacted Pacific Sales Kitchen and Home and they said this was not true and that they would handle the service repair themselves at no charge to the buyer. We told them that we did not believe them and that we wanted a brand new replacement dishwasher immediately. They would not comply and only offered to make the necessary repairs. So, with great hesitation, we agreed and they replaced the broken main board, which allowed the dishwasher to function, but still not up to par.Then in November of 2015, the dishwasher stopped working altogether once again. The dishes actually run through the entire cycle now, but they are dirtier than when they went in. The water appears to be lukewarm only during the wash cycle and the rinse dispenser does not function properly. It has read full for over a year now without adding any additional rinse aid. Furthermore, the soap dispenser appears to not always open during the wash cycle as well.We spent $931.54 on a KitchenAid Dishwasher less than two years ago and as of today, we do NOT have a working dishwasher. Again, we are requesting that KitchenAid stand behind its products and repair or replace our nonworking dishwasher for no charge to the buyer or we will be forced to take further action at this point. Thank you.

Same problem with top rack as everyone else. Plastic prongs on top rack are flimsy and have broken on my dishwasher several times, each time causing us to pay Sears for repair. Finally bought the service maintenance plan just to keep this thing together. Whirlpool/KitchenAid needs to find a permanent solution and cover it under warranty. This thing is a money pit. Never buying a KitchenAid appliance again.

I have a KitchenAid stainless steel side by side built in fridge. In August 2015, it started beeping constantly. I had a KitchenAid service person to my home. Immediately, thereafter, my fridge stopped working completely. The service person came to my home again and got the fridge working but it still beeps constantly (24 hours a day). I called KitchenAid last week to follow up on my replacement part and I still have no answer from them. Very poor service for a very expensive product.

KitchenAid 30 free standing gas range with double oven bought. Beautiful to look at BUT! Have had less than a month and many problems. First gas leaks (they were repaired). My one time to use: baked an apple pie in bottom oven. Preheated to 450, baked pie for 15, then reduced to 350 for 45 minutes. During this time the vent blew so hard on top right burners, it got the top range very hot and impossible to use right burners (vent blew the flames... dangerous). Also top right side got extremely hot... not operating correctly at all. Now dealing with Whirlpool Corp Safety Dept to get them to take this range back... scares me to even think about using it... NOT using it... it is a lemon!!! They say must process/have evaluation by technician and then 3 to 4 weeks to process. BS!!! The order # is the no. with Whirlpool Corp Safety Dept. 553 Benson Road, Benson Harbor, Michigan 49022.

We purchased this KitchenAid Household Ref. from Lowes. 4 1/2 months of owning it there started a loud clicking noise from the back of the unit, ice built up in the veggie drawer that it couldnt shut, and water from the left side of the ref. dripping down into the two shelving parts. Once the door is open along the way the water runs out onto my floor. On the way to close MORE water runs onto the floor and then down the front of the freezer that is on the bottom. Since the issue we have had KitchenAids preferred service AAA out of Howell MI come out for 3 different service calls. Each time I am told, The problem is fixed and you will have no more water leaking. I have white water stains in my trays and the stain on the front of the ref. due to the leaks and sitting water. After calling again today because it is STILL leaking I spoke with Melinda (Customer Service) with all she could offer me was at first a service call at my cost then returned with a no cost, I spoke to Tim (Supervisor for KitchenAid Tennessee office) who explained there was not a thing anyone could to but another service call. Who is going to pay for ANOTHER day off of work? This will be the 4th time I have had to take a day off of work for repairs to this refrigerator. A consumer should NOT have to clean up a water mess every time the unit is opened and the water streak down the front is not appealing. This is obviously an issue with the unit. I asked for the unit to be exchanged with the SAME unit and I was told that You would be eligible for a replacement at a discounted price. Are you serious? I already paid the full price for this unit.Something has to be done to not allow consumers to be buying nonworking items and costing more than the unit itself. I have bought many KitchenAid items and I will never buy again since this incident. The do not stand by the product but keep sending service people who either cant fix the problem or the problem is simply NOT fixable.

Kitchen-Aid model KUDE70FXSS4 - This dishwasher has a problem with the top rack that keeps rolling out when trying to load dishes into the bottom rack. I’m unable to adjust the level to allow the top drawer to stay in place because the rear of the washer has wheels and they have no height adjusters, and you cannot raise the front using the adjusters provided because it is as high as it can go, as the counter top will not allow further height adjustment.I noticed a part on the top drawer that connects to the water system for the top rack rotating spray wand had protruding plastic fingers that fit into female slots in the back of the washer. The fingers did not have any detents that would hold the rack in place. I added a detent to each finger, and now when you push the rack in, it locks it in place. They must have forgotten to include this in their design.If they would have provided adjusters on the back wheels, we could have lowered the back and the top rack would have stayed in position by gravity. However, I think the added detents to the fingers is a better solution as this locks the rack in place and gravity allows the rack to stay out when loading dishes. I hope this helps anyone else that has this same problem.

Microwave hood combo, model KHMS1850SSS-0. The plastic filters behind the metal vent screens were ignited by a stove top pan fire. I dropped a lid on the pan immediately. It took me a few seconds to notice the glow under the hood. By then it was too late. The vent fan was on of course, which only increased the intensity of the filter fire. The hood and microwave were totaled by the heat.

I bought a brand new KitchenAid refrigerator on December 26, 2013. On February went out, only lasted a year and four months. The unit does not cools and does not freeze - all my food went to waste. I contacted KitchenAid as soon as this happened. Has been almost four months and till this date they have been giving me the runaround. I been calling them every week. They keep transferring me to different person apologizing for what happened and still my fridge has not been fixed. It seems that they cant find anybody to work on it.I contacted a local service guy from Maytag. He did me a favor to check the damn thing. He told me what it needed. When I asked him to fix it he stated that the unit was under factory warranty and KitchenAid needed to take care of it. He also told me that he would not fix it because he would not deal with them. He also told me to call them again and keep insisting for them to fix it. He did mention that they would give me the runaround to avoid fixing it. He was was right. Here we go almost in the middle of June and still cant make them to fix my refrigerator. There is any one can tell me what I have to do to get this people to fix it. Somewhere I can call to ask for help. The unit was not cheap. I paid almost 3K for the refrigerator - for the damn thing to break in a year and four months. Help!!

Kitchen Aid Fridge model KF1S29BBMS00 (French Door w/ lower drawer freezer) - We bought our fridge in late June of 2013. Its now Early September and weve been without a properly functioning appliance for more than 2 weeks. Looking through the reviews, the prospect is daunting of waiting months to get this resolved.Same issue as many. After a call to Kitchen Aid, a technician came to evaluate the issue and determined that it was an evaporator fan malfunction. It took 5 days to get the new part. A new technician/refrigeration expert came to install the new (and faulty) fan (The freezer door, which was functioning fine up to this point, was somehow damaged by him so that now it makes a noise when I open it). He said to give the fan 24 hours to cool the machine. A day later it was no better than it was before, with the temperature hovering around 60 degrees. A new technician was sent out the next day. He determined, after taking the refrigerator apart that the new evaporator fan was faulty. He defrosted the evaporator with a heat gun and talked to Rick at the KitchenAid tech line (On an aside, the drawer display doesnt work at all, a whole different issue). Now were waiting a week to get a new fan and no guarantee that this fan will work. We are very frustrated.

From the outset ice maker dropped. Imbedded water stains. Purchased 7 different stainless steel cleaners including at Karl’s where I bought this fridge. None worked. No support from retailer. The freezer clogs and frosts and has been repaired twice. The compartments are too narrow. Would never recommend this fridge.

My last Kitchen Aid refrigerator lasted about 10 years before I finally gave in and bought a new one. It froze food items stored near the back of the refrigerator. I was not going to buy another Kitchen Aid product, but the consumer report reviews led me to believe that people were happy with the product and I got suckered in. Biggest mistake EVER.I had only had it for six months and began having problems with the freezer section. Repair person came out and fixed it. Then the food started freezing in the refrigerator section. Repair man came out and changed a part and it actually worked well for several months. Now everything is freezing and this is a very expensive issue because you have to buy all new fruits and vegetables and other products that have been destroyed by the freeze. This unit is only a couple of years old and has been nothing but problems. I went online and there are people who have solutions, but they are not things a woman can easily do. Repairs are expensive. And this is a new appliance!The company should be accountable for their products. This is so incredibly frustrating and has cost me so much money. I will never buy a a Kitchen Aid product again and am letting everyone I know through social media not to do so as well. I am trying one more avenue with this company and then will take other action.

I have a KitchenAid Refrigerator and Microwave Oven Combo which are 8 years old. The refrigerator went out on 11/26. My warranty was out so they sold me a 1-year extended for $429.00. A&E came out on December 3 to fix the refrigerator. The repair guy said it was the circuit board and would order it. He said it would take 1 week to get the part. The part never showed up and A&E called to find out if I received the part. The repair guy told me to move the fan to keep the refrigerator cool. He told me the part is back ordered until January 19. Now I am out of a refrigerator and freezer. I lost over $400 in food. I called KitchenAid back to get a tracking number for the part. They told me the part is due in on December 19th so I booked another appointment. After 15 calls to A&E and KitchenAid, I found out the part is now discontinued! And the reason is that KitchenAid stopped making it. But the system had a glitch and no one knew it was not coming in. Four weeks and still there is no working refrigerator. A&E came out to pull the circuit board to have it rebuilt. Another week before its fixed or is it? I called to get some sort of compensation and answers but again no one knows what is going on. I got mixed answers to my questions. I will never buy another KitchenAid appliance! Then the spring on my microwave/oven went out. They sold me another warranty for $350.

Purchased Stainless Steel Kitchenaid (Whirlpool Corp) dishwasher 2015-07-29 at the Brick. Total cost including extended 5 yr Trans Global Warranty, delivery and taxes $1350.34. Starting in early 2020 the Dishwasher intermittently stopped dissolving soap which would fall to the bottom of the tub undissolved and stopped drying the dishes which we ignored until May 2020. Called Trans Global many times to solve this problem. They made 3 repairs that included 6 visits from their repair man because he comes with no repair parts and orders them after each visit. He made adjustments and even said he changed the control circuit board. Which did not solve the problem.I finally took a whole Saturday in Jan 2021 and figured out how to read the cryptic service sheet provided with the machine and got the control board to give me the error code readout (with help from Google). Error code 8-2 (8 LED flashes followed by 2 LED flashes) ....check wash pump! Sure enough the bushings that hold the water pump shaft are worn down causing the wash pump to draw high current and stall periodically. Simply put, bad material choice for the bushings by the designers! (Also the rubber tubing & seals and plastic parts of the dish racks are breaking down - also bad material choices). Or was this stainless steel dishwasher designed to fail at 5 years? So the cost in Canadian dollars from Whirlpool Corp. for the repair parts (as the unit is now out of extended warranty) is: 1. W10529163 Wash Pump - Motor $291.77 2. W10445975 Rubber Elbow and 2 Clamps 92.653. W10538166 Rubber Sealing Grommet 33.73Total cost (shipping not included) $418.15 You would think that if the designers made errors they would supply these parts at cost... maybe $75.00??? Basically the cost of repairing this machine is not a good investment as a new one can be purchased for $600. Right now we call this unit our $1350 towel rack! I recommend that people do not support Whirlpool Corp or any other brands associated with them with repeat purchases, I will not.I also wonder if Trans Global Warranty Corp. is complicit in not replacing the pump under warranty because they are well aware of the exorbitant cost of these parts. The sad thing is that this stainless dishwasher that should have lasted at least another 7 or 8 years will end up in the dump. Also I will need several trips to an appliance store to buy a new unit shipped all the way from Korea or Germany.

KitchenAid kude201 - Dishwasher is 3 years old and now leaks profusely when it runs. The kitchen floor is ruined in the area of the dishwasher and the repair man told us it was a cracked housing. I understand that appliances dont last forever, but a 3 year old dishwasher that is only used in a household of 2 should not be breaking like this. I will NOT buy KitchenAid again!

About 4 years ago, I bought a top of the line Kitchen Aid dishwasher. I paid nearly $1,000 for it. I figured if I bought the best, that I wouldnt need to replace it for many years, since my aunt had 20 year old Kitchen Aid appliances, and they still worked like new. Everything was fine for a few months, then I noticed that its not as quiet as it was. Then if I didnt thoroughly rinse my dishes off, to the point of pre-washing them, there would be stuck food that was nearly impossible to remove. After doing the thorough pre-rinsing things, were fine for a while. The noise got louder. It got to the point that we would only run it a night, because of the noise. We looked into our warranty, and it had just expired, and knew that we couldnt do much about it. About a week ago, the noise was so bad that we honestly thought it would explode. We didnt touch it for a few days, for fear of explosion. Last night, we thought to run it through with a light cycle. We could hear the water filling, but after that, we couldnt hear anything. It sounded like it wanted to work, but it was stuck. We turned it off, and now its a glorified dish rack. Im replacing all my Kitchen Aid appliances with LG, because I know it wont fall apart.

3000.00 KitchenAid (purchased in 2014) refrigerator truly a loud disappointment. The buzzing sound from this fridge is so loud we can hardly hear each other talk. I have to crank the volume up on my tv to hear it. I can not afford to buy another refrigerator. This one is only just over a year old. Due to this experience my family has decided to never buy another KitchenAid product again. Our friends feel the same way. No one wants to waste their hard earned money on junk.

We remodeled our kitchen in February-March 2011. All new, top of the line KitchenAid Appliances $10K worth. After about 4.5 months, the dishwasher started failing, it wont complete a cycle. Five warranty service visits later, still not working. I have replaced all the electronics at least once. Im now in the process of replacing the control panel for the second time, all under warranty. The cost of all the replacement parts and service could have paid for 3 dishwashers at the price we paid of $1200.00. So at what point does this scenario become cost effective for both the customer and manufacturer? When do I get a dishwasher that works? Our previous dishwasher was a KitchenAid and it worked fine. The factory warranty process is a joke. Ill never buy KitchenAid again.

I purchased a KitchenAid model kmhs120ess microwave and after plugging it up and running it for around 3 minutes I saw some smoke and when I opened the door the latches were on fire.... So I unplugged and that Id reach out to make people aware.

The broiler element on my KitchenAid range (Model No. KGSS907) came on by itself and stayed on. I was in the living room, and the first I knew was the smell of burning. Not only did it come on, I couldnt turn it off, the control panel being non-functioning. To stop it, I had to pull the unit away from the wall and unplug it, nothing else worked. Now I am afraid to leave the range alone. This is a big problem since I travel a lot. I was recently away in Europe for a month. Can you imagine what could have happened if the stove came on during that month? Normal practice for any controls designer is to make sure that any failure goes to the off position, but that apparently that does not apply to KitchenAid. Does anyone know of a recall?

I like the layout and size of my refrigerator, but the side-by-side doors don’t work well. The left one has to be pushed hard to close and frequently hangs open. Also, the water dispenser inside the left by the spine of the door requires two free hands and has too much pressure, usually splashing water around the inside of the refrigerator.

Almost exactly one month past the one year warranty, our KitchenAid Refrigerator/Freezer Model KRSC503ESS is having intermittent freezer issues. Came home from vacation to find water leaking from ice bin because temp inside compartment was well above freezing. Had hoped appliance store would stand behind product but did not/would not and passed it on their contracted repair service. I thought I was upgrading to KitchenAid when spending $2600. Thought I was buying years of satisfied ownership. I was wrong on both accounts. Fortunately (for the time being) the purchase was made through AMEX and we are hoping their warranty extension will see us through this matter. Regardless, I had much higher hopes of quality from KitchenAid.

While cooking a roast at 225, which should have taken eight hours, the oven went into the broiler mode at the two-hour mark. If we were not at home, we would have had smoke damage to the interior of the house. The door locked and could not be opened. All controls failed and we had to shut off the breaker. After cooling down for one hour, the door opened and we removed the black pork roast. The oven is still in the broiler mode on high and will not shut off.

I am 68 and have never had such poor service from a company. Bought a Fridge, loved it. After six weeks ice was not working. Waited two weeks to get someone to come fix. Why replacing ice maker, touched a bare wire and shorted out the whole refrigerator. Called service for replacement. Was told this fridge was back order. After talking to two people they finally agreed to upgrade to one they had in stock. Waited week and half to get new one. Delivered it but it had a large dent in freezer drawer. They refused to leave it while I wait on new one. Waited another week and half for another one. The morning of delivery they called and said we would have to reschedule because he couldnt get a eighteen wheeler to my house. I live on a state highway with plenty of room to pull over, I have a paved driveway and a side street beside me. Trucks can and do stop. After I became very angry they finally deliver new one the next AM. Six weeks without a fridge in South Tex in the middle of summer.

I have had 4 control panels replaced on my KitchenAid stove. When the 4th one went, they tried to convince me to replace it again but I refused. They then offered a deal to give me a discount on a new stove. To end the problem, I agreed and guess what? Two months and control panel problems. Their products are defective and the service reflects the products. Do not buy KitchenAid or Whirlpool! You will be sorry.

I am very happy with my stove. I have a gas stove and it also has a convection option. The heat seems true to temperature. The convection is a great option when you need to cook in less time. The only drawback is the knobs are not a solid piece and the wrap they put on it seems to be coming off. I use the stove a lot!

Avoid at all costs the custom Architect series of KitchenAid 48inch built-in refrigerators. This $8,000 custom refrigerator has severe problems with the icemaker. I took delivery and installation of this refrigerator. From day one, the ice maker has not worked. It rains water into the freezer leaving ice all over the freezer. Two so-called KitchenAid repairmen came out the second and fourth day. They cant find the solution. After 10 days of no ice, they hope to replace some part that might fix the problem. The fact is that this unit has a design problem that may never be rectified. There is no reason a brand-new unit should have this problem and the service persons cannot fix it. This indicates either a KitchenAid ice maker design problem or incompetency on the part of repair/service providers.This kind of headache is unacceptable just to have ice cubes and cold milk! I should have gotten a cheaper fridge at one tenth the cost. If you research the reliability records of other built-in fridges, Sub-zero, Thermador, etc, they all have major issues with their ice makers and their compressors. I hope that Pacific Sales, now owned by Best Buy, can help rectify this nightmare. They want me to keep this defective fridge and give me an extended warranty to cover predictable malfunctions. Not a good way to start out. I could understand if this was a 10-year old unit but not with a brand new lemon!

This dishwasher (model KUDC10FXSS) was installed in early 2012. The electronic control panel went out less than a year later. It took about two weeks to get it replaced. Luckily it was under warranty. One year later it does not work again! I have been washing dishes by hand for more than a month waiting for this part to come in! I can never get a clear answer as to when exactly the repairman will get it. Clearly many other people are having this issue? The part seems to be in high demand! It is ridiculous. (We had another dishwasher for 20 years before this one - never had a problem!) I am so disappointed in KitchenAid not to mention frustrated! BEWARE before buying this dishwasher - or any by KitchenAid!

1 yr 4 months 3k refrigerator is leaking freon in a sealed system. No warranty past one year; 1500 to repair. Got to buy a new one. Dang sure wont be KitchenAid. No help from KitchenAid at all.

KitchenAid refrigerator model #KRFF507ESS01 defrost problems - Since purchasing the refrigerator I have had to have it defrosted four times. Every three to four months the fridge gets warm and the coils, fan and other components in the fridge get completely covered in a block of ice. Two service calls were made while the fridge was under warranty. The technician that came replaced a thermostat, but also said that he didn’t feel it would fix the problem and that it would happen again. In fact, it has happened twice since. KitchenAid refuses to do anything about this. My background is in engineering and product development and I must say that the design of this fridge is suspect. The use of a very low quality fan, no defrosting heater and some very cheap packing Styrofoam as part of the air routing system is very suspect in my opinion. It does not appear to be properly engineered. We are also experiencing some cosmetic degradation at the front of the water / ice serving area. We called on this also and KitchenAid sent us a replacement piece, which has already started to degrade since it was replaced. We purchased this refrigerator along with a gas stove top, convection microwave, oven, dishwasher and trash compactor. This was almost $11,000 in products from KitchenAid. We are very unhappy with the refrigerator since it will likely require regular defrosting for the rest of its life. The fridge is out of warranty, but this problem happened while in warranty and is in your records. We would very much a response from KitchenAid that include either fixing the problem once and for all or a replacement of the refrigerator with one that has the problem solved. It is not acceptable to sell a product like this.

If your dishes have a white film on them - that isnt the dishwasher. That means you have hard water, complain to your water company. To get the film off your dishes, put three cups of white vinegar in the bottom of your dishwasher and put your dishwasher soap in as usual on run your cycle. The best brand out there to help get rid of hard water spots on the glassware is Finish Brand Quantum tablets.

Model KFIS29PBMS French Door Bottom Mount bought July 2013. Have had repeated problems for 3 years. Serviceman comes almost on monthly call. Nearly ALL parts have been replaced. KitchenAid refuses to own up to a bad product although I have found numerous reports online of perpetual problems with this model. KitchenAid (Whirlpool) says its warranty for one year only -- thats about all this product is good for. Serviceman replaced parts 3 times in last 2 months. He was here yesterday and I will be calling for his return again ASAP. Refrigerator ices up, leaks, fails to keep food cool, etc. etc. etc.