For the last nine years I have replaced refrigerator parts every year. Most of the time it is the diffuser that needs to be replaced or ice maker will burn up and need replacement parts. I understand with the ice maker being used so much it will need parts every so often but every two years is a little outrageous. Beware. Many other refrigerators use these same parts and more than likely have the same problems.

Every time but once when I have used the self-cleaning option, the oven has blown a fuse and other parts were damaged requiring a repairman. This is the 3rd and final time. This built-in wall oven is a piece of junk. No warranty. Done w/ KitchenAid.

I purchased a new refrigerator on 12-13-12. It was a Kitchenaid French Door 29 model #KFIS29PBMS. Since purchasing this refrigerator I have had to place 9 service calls. Virtually, every part in the freezer/defrosting unit have been replaced and I am still having problems. Loud noises, PO light comes on continually. The repairman has thrown his arms in the air and said he doesnt know what else to do. He says it is a faulty design. I AM SOOO FRUSTRATED. PLEASE HELP!

Very disappointed with Kitchen Aid refrigerator quality. This is 2nd one. First one was replaced by Kitchen Aid after many attempts at repair. The ice maker spewed out water into refrigerator trays, water dispenser not working properly, pathetic (not wholly formed) looking ice cubes, ice buildup around ice cube dispenser chute and under ice maker. This one has similar ice maker problems as first except water dispenser works and water doesnt spew from ice maker to same degree as first refrigerator. Now after 2 years the LED lights on the top and in the freezer compartment have gone out except for one dot in the middle of each light set. After replacing the freezer light without fixing the problem, authorized repairman thinks a new computer board at over $1,000 MAY fix the problem. Refrigerator costing over 3 grand needs 1 grand repair after less than 3 years of residential use. Spend your money elsewhere.

My Husband and I bought this stove 2 years ago for our rental unit, we never had any complaints from our tenants. But in January we moved in to the property and since then my mind has not been at peace. I have for little girls and we have had episodes were they pass by the stove and happen to bump into the stove and it will turn on the gas. I myself have leaned over the stove to get something and it will turn on, the sad part is we wont notice until we smell the gas. I tried buying some knob covers online but they did not fit due to an extra ring on each knob. So I called KitchenAid and explained the situation. I was expecting a solution, instead they sent some service guys who were very honest and said they couldnt do anything about it and that the company probably had no solution for this either. They recommended searching online for a piece that could cover all the knobs! Really? So if my house happens to blow up in the middle of the night its okay, or if my 3 year old turns on the stove and gets burnt then what? They need to recall these stoves or fix the knobs to be safer and harder to turn on.

We purchased model KDTE104DSSO November 29, 2014. It was professionally installed and cleaned everything beautifully until this summer. We called Whirlpool and were directed to their service provider under the warranty plan. The technician has been here 4 weeks in a row and still the dishwasher does not work. Our concern is it will be out of warranty in 2 months. I spoke with a customer service rep who had the audacity to offer me an extended warranty! I intend to file a complaint with our county consumer affairs office.

My dishwasher is old and it is still working well. I especially love the quietness of it. Of all my products, this has held up the longest and works the best. I can put it on at night and never hear it.

Purchased KitchenAid dishwasher new in 2012. In just 3 years it has broke several times. First 4 times it was the upper rack wheel assembly. Plastic wheel retainer clip broke ($22 each piece online-easy to install). Using the broken racks I made a new and improved replacement wheel retainer. I drilled a hole through the piece and added a stainless steel screw and washer. Now when it breaks again next week, I will have a permanent fix for it. Most recently the touchpad control panel also has to be replaced on the unit. I called customer service and they said I had to have a licensed tech diagnose it. Luckily the touchpad is covered under the 2nd to 5th year warranty but I have to pay for labor ($100). I bought this brand for its reliability and as a loyal customer, I will definitely look elsewhere the next time it breaks. I shouldnt have to pay repair service for something under warranty. They are obviously making there money on replacement parts. Please do not buy this dishwasher. They do not care about quality and you will pay for it over time.

This is the second time in two years that my KitchenAid oven (Model: KEBC177KSS05) experienced some power failures after using the self-cleaning mode. KichenAid says that they havent heard anything about it while the repair person said that hed seen it before. Time for a recall, KitchenAid!

Ive had more issues with this dishwasher due to its design flaws than any other appliance Ive owned.Design Fault #1: Attach for wheels for the upper rack are weak and regularly break with normal use. Ive had this happen 3 times so far and no amount of gentle use or babying will keep these from breaking over time. The design flaw is the thinness of the plastic used to hold these on. If you dont want to replace these, you can sacrifice some ease of mobility and use a wire twisty tie to reattach the wheel to the rack. It makes it harder to pull in or out, but at least its attached.Design Fault #2: Upon my wife complaining that it wasnt cleaning well, I found that the chopper had broken off from the shaft. No idea why, Ive seen others say that it is a design flaw and that over time it hits the housing enough to break the plastic. I cant say why it broke as I saw nothing in the housing that would have caused it to break off.Customer Service Issue: My wife called them and they told her only the rack itself is covered by the warranty and not the attached components. I called them and asked them if a hypothetical customer were to buy the dishwasher and it came without the upper dish rack, whether they would simply send the rack bare without any of the supporting components. She sheepishly told me they would and I told her that was ridiculous and I needed to talk to a supervisor. Upon returning after a hold she told me shed send me the parts under a one-time goodwill gesture from the company. So I had them send me 3x of the wheels and 1x of the chopper for the parts that had broken to-date. Ill hold these in reserve for when these items break again.Its simply ridiculous that they dont either fix the design flaw or cover the part as part of the warranty. I think they have to be aware of the design flaw otherwise they wouldnt explicitly refuse to cover it when you call.

Bought this built in fridge 2020. The doors slam so hard it will catch a finger or push you in the back as you load groceries. Also it gurgles so loud it annoying when you have any company. After several calls to KitchenAid they sent our service to replace springs, better but not great. They say no remedy for the gurgling. Unbelievable....This is a $9,000 fridge. Do not buy this, it’s junk.

I have recently and angrily blogged about my KitchenAid dishwasher as well as the other appliances. That wasnt the only issue with the dishwasher either. The springs on both the dishwasher and the microwave broke leaving the doors to open precariously. My husband was able to fix the dishwasher with a $5 piece of plastic, yes, thats right, plastic piece that fit on the pulley system that opens the door properly. Of course, that would have been a $100 operation had we had a repairman do it. Where is our Consumer Ombudsman?

Wow, did you get the exact same guy I got? Maybe from the Orlando area? Because I got the same lame crap, and I am a former KitchenAid rep. Back when they were built by Hobart till the last year they were purchased by Whirlpool. I warned them that I might just know a little bit about dishwashers, and the guy comes in with a thermometer in his hand. I played dumb, and let him not worry about the 160 degree water going in, which then meant that my water must be too hard, using the wrong soap, and my dog is too big. I let him leave, and then after a thorough internal exam, found the wash arm hub split, causing the arms to hit the manifold in the back (super scrubber thing). All in all a pretty crappy machine. They sent me a wash arm and support, which I replaced. Solved the redeposit problem, but not the horrible soap film. That turns out to be a short fill cycle in the main wash. Sorry sir, but you are three months out of warranty. Even though they knew this unit was causing washability problems from the get-go. Wow. Way different from the company I worked for for 8 years.

My 2008 built-in needs a new panel (brain). Its no longer made, so the only solution is to disable my unit, send the panel out (at MY expense), have someone repair it, and hope for the best. By the way, no guarantee of how long it will take or if it is actually the fix we need. The freezer door had to be replaced just a few months after we purchased this unit. The ice maker flap wasnt working properly. This unit was about $6000, and I really dont want to buy a new one but may have no choice! This is ridiculous!!!

The oven was set on self clean - something that is a feature on the oven... and it got so hot that it melted the computer panel that sits between the microwave and oven. I was unable to unlock the oven - the latch was completely bent from the heat. The repair company came out with a new latch but when they saw the damage they said the oven is reparable. KitchenAid completely washed their hands and told me there was nothing they would do. Their words The self cleaning can surpass 500 degrees and can melt this area. So I ask you... then why put that feature into the system if it is going to ruin the oven? Incredible.

I loved my Kitchenaid krff507e, until I didnt. Spoiled milk and sour orange juice is a bad way to start your day. I called Customer Service, and even though the fridge was just a little over a year old, they refused repair service. After much time spent on Google, I found the resolution for the frost behind the Deli/Cheese drawer and why the fridge wasnt cooling to acceptable temperature. The Temperature Sensor was in the wrong place. An actual appliance repairman was kind enough to post that this was KNOWN to Kitchenaid, that there was actually a technical service bulletin FOR this issue. Now, given that I spent $2500 on a fridge that I could only use for a year, I was not about to spend another dime for service, and since kitchenaid was not offering to repair what, in my opinion, SHOULD have been recalled, I fixed it myself. Hopefully my fridge and I will have many great years together, no thanks to Kitchenaid.

I bought a brand new KitchenAid dishwasher in Nov 2016. The one with the window on front door. Gave trouble within a week. Waited 2 weeks for a serviceman who said pump was faulty. Said it would be another 2 weeks before that arrived. In meantime I insisted on Best Buy (where I bought it) giving me a new one. What a saga. A month later the new one eventually arrived. Guess what? Within a week same problem. Repairman again. Pump faulty again. Another 2 weeks. Pump replaced. Within a week same problem. Contacted KitchenAid direct which is really Whirlpool. Awful customer service. Scheduled a replacement this week but failed to keep appointment. Got a few hours notice. Theyre giving me another new one. Have told them this is the last one. If this one is crap like the last 2, then they just take it away. Not getting another. No appreciation of fact that a family of five have been washing dishes by hand for several months while $1200 piece of crap sits in our kitchen.

I just came in the house after spending about an hour and a half mowing the lawn. To my surprise, the KitchenAid Microwave (Model KHMS155LSS-3 Oct 2005) was running by itself. I tried to turn it off using the buttons, but none of them worked. I ended up opening the door and unplugging the unit to get it to stop running. The inside of the microwave was absolutely smoking hot! Before unplugging it, the digital display was indicating PAN. I plugged the microwave back into the outlet, and PAN again appeared. Seconds later, the microwave started to run by itself again so I unplugged it again. I called Whirlpool (800/331-7456) and they said it was most likely a control board problem, and that they would be mailing a new one to my house. They also scheduled a service call which is a week and a half from today. Thank God I was at home or we might not have a home (and pets) to come back to. This unit should have been recalled! Do I really want this unit in my house even if it has been repaired?

KitchenAid Superba - Boiling water on the top of the gas range for pasta; the heat apparently shattered the glass pane covering the splash board. Glass flew all over the kitchen including into my arm. Beware, this product is very dangerous. Dont buy KitchenAid/Whirlpool, ever!

I bought a KitchenAid dishwasher not quite a year ago. My stainless steel door is streaking and looks very very ugly. We have only used professional stainless steel cleaning products. It is unfixable. Being under warranty, I called the company. It is not covered because it is a cosmetic problem. We figured out the dishwasher is leaking and causing the problem. Still not covered. I am very disappointed. Never ever buy Whirlpool or KitchenAid again. I bought a Whirlpool fridge 5 years ago and they have been out 6 times to fix that.

Bought this particular microwave based on looks and price. Turns out its been a pretty good purchase and has outlasted all the others Ive purchased before it. The mechanical bits are kind of a pain though: The door mechanism is iffy sometimes; and the wheels on the ring below the turntable arent of good quality polymer... One chipped at some point and now it goes thunk, thunk, thunk as my meal/drink/whatever is warming up.

I purchased a new stainless steel range and am happy with it overall. However, the knobs get too hot to touch when the oven is on at a standard temp. This in turn makes my over the range microwave door handle extremely hot also. Having contacted them, I was told since the range is working appropriately (hmm, how would they know; no one came to look at it) there is nothing they can do. I brought up the fact that that is a safety hazard IMHO. Since I have children and just touching the knobs makes me flinch my hand back. I was told, No, it isnt since the range is working appropriately. Hmm...

I own a Kitchenaid dishwasher model # KUDS301XSS9. We bought it from Sears less than 3 years ago with the service warranty package. Ive had to have a service guy out 3 TIMES IN LESS THAN 3 YEARS to fix 3 separate issues. The lower racks wheels have been falling off and melting, causing damage obviously. They, Kitchenaid, wont send me replacement wheels unless I pay $30 a piece for a pennyworth of plastic. They make their products so poorly that its basically guaranteed to fall apart in no time flat so youll be bound to pay their grossly inflated prices for replacement parts. Do yourself a favor and buy parts elsewhere online for a fraction of the cost. This company is such a joke and refuses to stand behind their products. Lost us and my family as customers for life.

Freezer stopped working on less than two year old refrigerator. Five weeks later still not fixed and now refrigerator not working. Stated sent out parts to repair man 3-4 weeks ago still not received. Told me resending parts to my home overnight never received. Have spoken with two supervisors still no answers even refused to offer compensation for all of the food I have had to throw away and cant replace because I dont have a fridge. Milk in snow in backyard for 1 year old ridiculous customer service.

KGRS505XSS30 - We are now on our SECOND KitchenAid stove (identical model) because we bought from a very reputable dealer and he had sent his service department out several times and finally just ordered us a new stove. So far, the oven is working okay but the knobs are definitely a safety hazard!!! When I go to clean the back of the stove, the safety knob, yeah right, will turn and flame up. I have burned paper towels, etc.Saturday, my son just reached to pick up a pot holder on the back of the microwave and a few minutes later we all smelled a foul odor. I went into the kitchen and the knob had simply moved enough to turn the gas on, but not the flame!!! Glad we had no smokers in the house. We had to raise windows and use fans to remove the gas fumes. DANGEROUS and should be recalled but after reading the reviews, it is obvious that KitchenAid could care less about safety. I have a aid mixer and am happy with that but will NEVER buy any of their products again.

Worst dishwasher ever! Never worked right from day one. Dishes from every load still had food spots in them. The top basket is flimsy and the rollers continually broke. The computer went bad after 3 years. Bought the rip off extended warranty that gave me more excuses than repairs but was sold as a complete coverage warranty. Called the company and they agreed to cover the parts but I had to pay for the repairs. They sent out Bragdon Appliance in Cedar Rapids, a slip shot company that never fixed it or delivered all the parts, but charged me anyway.I bought a Kitchen Aid because my mother had one for years. It was made in Amana, 20 miles from where I live. The Kitchen Aid reputation of quality no longer exists. I will never buy a Kitchen Aid again. I dont like filling landfills with their expensive junk. I am throwing it out after 3 1/2 years and it is still under full coverage warranty for another 1 1/2 years.

On Monday, January 23rd, 2012, KitchenAid double oven (model number KEBS277SSS04) exploded during its self-clean mode while my 5-year old and I were in the kitchen, showering us with scalding hot glass. Do you know what temperature the glass is when it shoots out of the oven? I called the extended warranty company who tried to deny the claim to fix it. I spent over an hour on the phone just to secure a service appointment. Then I look online and discover that many people are having the same issue with ovens that were purchased about the same time as mine. Consequently, after the oven is repaired it still does not function properly. That is a concern for the safety of my home and my children.Then I contact customer service at KitchenAid. Their response is that they are sorry but Ill have to deal with the extended warranty company. They documented my story and that was it. Clearly there have been other complaints. The lack of response makes the company negligent. Further, they are endangering me, my family and my home if this product that operates at dangerously high temperatures fails or malfunctions again. If KitchenAid as a company are willing to settle with not answering these continued complaints, then you are guilty of being irresponsible with consumer safety.

Purchased the Refrigerator from HD. Within a year the Defrost cycle stop working had to call the Repair co. That was recommended by Kitchen Aid under warranty. Even with warrant still paid 150. The 8 months later same problem But now the Control board went out. Thought it was covered under the warranty but it was not. Now have to pay another $700. Be wary if you are considering buying (Model: KRMF706EBS). Already spent nearly $1000.00 in repairs and the refrigerator is only 3 yr old! Not to mention the loss of food since it took one week to get the board.

Control buttons are coming off my dishwasher after only 5 years. Each one that comes off, the cycle no longer works. Funny thing - my neighbor has the exact same one and hers is doing the exact same thing. Apparently, these expensive appliances are pieces of junk! I called the corporate office, and I could buy another 1-year warranty for $300+, or buy the buttons for $75 and the control panel for $75 and replace them myself. They said all complaints were documented, but if they are, why havent they noticed that there seems to be a trend? Pay attention, KitchenAid.

Okay but nothing more than a run of the mill dishwasher. So wish KitchenAid had stainless interior and was better looking. If I did it over would spend a bit more and get another/better unit.

We bought a KitchenAid KUDS30CXWH1 in 2011 and from day 1 it has been the worst lemon appliance we have ever owned. The thermal fuse (protecting the control panel) has failed 9 times! The control panel went 2 times. The top rack collapsed 3 times. Despite the fact that we scrape every dish, we have to rip the guts out of the dishwasher every 4-5 weeks to get at the filter and clean it. Out of self defense we have had to learn to do our own maintenance, which is difficult for senior citizens. Even at that, to date, we have spent 4 times on parts and maintenance, than the machine originally cost. Ive written to the CEO of Whirlpool several times, even sending letters by return receipt requested.The machine is now 7 years old and has been a nightmare for 7 years. We are finally going to dump it. We are NOT replacing it with KItchenAid, Whirlpool or Kenmore (all made by the same manufacturer.) We are not surprised to see, by reading these reviews, that KitchenAid is still putting out trash. What a pity, our previous KitchenAid dishwasher lasted 20 years and was replaced for cosmetic reasons. Something BAD has happened to this company. Shame on Consumer Reports for continuing to rate them highly, but then Consumer Reports does not have to keep them running.

We purchased a kitchenaid refrigerator, model KFCS22EVMS6 from Sears in 2012. We have had nothing but problems with the refrigerator section.... loud noise, freezing food and most recently not cooling. Temperature will not remain at the recommended setting of 38 degrees (changes automatically to 59 degrees and higher). We have had at least 4 service calls on this refrigerator. Just called tonight due to the non-cooling issue and cannot get an appointment until October 27th. The previous service technicians refuse to state our refrigerator should be replaced by Kitchenaid. This is our first and last kitchenaid refrigerator we will ever purchase.

Have had the KitchenAid Oven with Aqua Clean for a month and used it maybe 4 times with minimal soiling. Im now on my 6th time trying to clean it! The Aqua Clean is a joke! How can 40 minutes of steam clean an oven, especially when the inside is warm to the touch after this time! There has got to be some sort of oven cleaner that will work on this self clean oven. Also ceramic top very hard to clean. HATE HATE HATE THIS OVEN!!!

I purchased 30 KitchenAid gas convection oven which was delivered on January 3, 2013. On 1/14/13, service was required to replace igniter (oven shut off during baking). On 1/23/13, service was again required to replace burner (oven shut off during baking). On 3/13/2013, service was required to replace control panel (oven wouldnt shut off). On 3/25/13, repair again required (control panel again. Oven wouldnt shut off). On 3/28/13, control board needed to be replaced. On April 4, 2013, I had to order UI and harness connector. On 4/8/13, I replaced ribbon from UI to main control. Unit now is shutting off but is still beeping randomly in convection bake. Orvilles Appliance in Amherst uses DC Appliance to do their repairs. DC Appliance has been wonderful, trying to repair it. I went to Whirlpool product review on 4/8/13. On 4/23/13, DC Appliance arrived again to repair range. They turned off during baking again. Another control board was installed. When service technician was finished, the range started beeping again but it was too late in the day to speak to Whirlpool tech support. DC Appliance called Whirlpool tech support on 4/24/2013 and was told we would be contacted by Whirlpool on Monday, April 29th, to arrange replacing our range. Monday came and went. So Tuesday, April 30th, we called DC Appliance, who called Whirlpool. The story changed. Suddenly, they had no record of the conversation with DC Appliance about replacing the range. Today, May 1st, DC Appliance called us to say they had the names of the two individuals they spoke with regarding the replacement. We were told to wait until Friday to hear from Whirlpool. DC Appliance said they cannot give us the names of the tech whom they spoke to or the person above that tech who made the decision to replace it. We paid $1,447 plus tax for this range. On top of that, we paid an additional $139 for a 5-year extended warranty. We are getting the runaround. We have been patient. Whirlpool and Orvilles had been nothing but nasty. Please help.

We purchased the top of the line KitchenAid built-In refrigerator. Before a year was up it stopped working and they had to replace the whole internals of the unit. They have been out several times for the Indoor Ice maker freezing up. Ice maker has never worked properly since day one. Now the refrigerator is stopped working and they want $1,500 to fix it. This has been nothing but a big waste of money. DO NOT BUY KITCHENAID.

This unit did not work particularly well from the start. Lightly soiled dishes were not clean, even after the excruciating 3.5 hour cycle. A foul smell developed as old water would not clear the system despite regular cleaning of the filters. A pump broke after only 2 months. It was fixed under warranty, but the performance was still poor. Just after a year, the end of the warranty, the pump broke again. We decided to junk it. Why throw good money after bad? Our previous dishwasher (Kenmore) lasted 18 years without a repair. The gaskets went and it was looking tired, but still cleaned well. The KitchenAid did not work well from the start and was nothing but trouble. KitchenAid customer service was no help as well.

Our KitchenAid is almost 25 years old and has performed with superb consistency. It seemed expensive at first, but after such great service, in hindsight, it has been of great value. I hope this review doesn't jinx it.

This dishwasher is so much dramatically quieter than my previous Maytag, I don’t even realize it’s on or off. I cannot tell you how much I love that about it. It cleans quite well and is easy enough to use, but that is its outstanding characteristic.

KitchenAid Refrigerator/Freezer, Model: KFFS20EYWH00 - Purchased in 2012, this model has double doors and a freezer drawer below. The gaskets on the doors include, at the lower inside edge, a flange. I dont know its purpose. In this instance, the flange on the right-hand door became torn simply from opening and closing the doors. We contacted a repair person, who collected the $95 price and ordered from KitchenAid a new gasket, but KitchenAid no longer offers it in white (like the original) so we had to accept grey. When it arrived he came to install it. It was about 1/4 inch too short in the length. We thought it was his error. We researched and found the gasket online, but also talked to a KitchenAid rep who agreed wed found the right one, so we ordered it. It came; it was exactly like the one ordered by the repairman- just a little too short. We returned it, with a letter (one copy sent with the return, the other mailed directly). We have heard NOTHING from KitchenAid. Its strange and frustrating that they arent making a replacement gasket in white, but a lot stranger and more frustrating that they offer a so-called replacement that isnt the right size.

18-month-old refrigerator. Size is huge. Too deep, things get lost in it. A refrigerator should only be about 25 inches deep the depth of a kitchen coauthor. The inside is poorly organized. The door and bins are the only good organization component. Unused space as too many high places. Ice maker the other day pumped water into the freezer area and leaked out onto the floor. Only one temperature control for both freezer and refrigerator. Recently now it is freezing the milk and other items. Yet freezer is not as cold as it should be. Would not buy a KitchenAid again.

Have been purchasing KitchenAid for years. Usually very satisfied. However, their products have changed. They are not made as well as they used to be. Especially this dishwasher. I have to clean it at least once a week with dishwasher cleanser. The dishes still come out dirty and that’s after I also rinse off the dishes before I put them in the dishwasher. I usually have to run the cycle twice to get them clean, and even then the dishes still don’t come out completely clean. I’ve also tried different brands of dishwashing detergent and finishing rinses. Even if I reduce the number of dishes I put in the dishwasher, I still get the same results. I had the machine looked at while it was under warranty. All they did was clean the arms. I was still getting the same results. KitchenAid did nothing for me and once it was out of warranty, they wouldn’t do anything. Now I’m stuck with a terrible dishwasher.

We bought a stainless steel, built-in KitchenAid dishwasher about two years ago when we were renovating our kitchen. It has been a huge disappointment ever since. It doesnt actually clean the dishes, no matter what setting we have it on. It leaves bits of food and random stuff on everything. It smells like rotten eggs when it runs. Plus, it runs for hours and hours - why? It does not effectively dry the dishes. We have had it serviced at least three times with no real improvement. Really, at this point, it is just a glorified dishrack and we end up washing almost everything by hand. Cost over $500 and is worse than the $200 dishwasher we had before. Dont buy, unless you just secretly want a fancy, stylish dishrack.

After 4, (four) lengthy phone conversations with the contact number provided by KitchenAid, in every case, I was told that even though their product was “inferior”, (can you believe that)?; their own rep acknowledged that their product was substandard, they, KitchenAid, still refused to remedy their own and admitted manufacture’s defects.While they admitted their failures regarding their failure to remedy excessive rusting at the ice dispenser, clearly (in daylight) two distinct hues on the freezer vs., refrigerator door and in spite of multiple attempts to level their product, both doors still remain out of alignment. I am so tired of fighting this company, Whirlpool on down. Regrettably my next apartment kitchen purchase of 347 units will NOT ever consider any product under this label.

I bought a Kitchenaid microwave/convection oven 3 years ago. Kept saying handle is not closed. Then stopped working altogether. What really made me mad is that when you call customer service, you cant get anyone. I have been disconnected while waiting for a representative. Not sure why they have a positive reputation.

Like many other people with Kitchen Aid dishwashers, my top rack broke. The cheap little tabs that hold the wheel. After reading many complaints here I wasnt very hopeful. I emailed the company, told them my problem. A few days later I received a phone call from them. They asked a few questions and are now sending me a newly designed metal part to replace the old one, free of charge! I suggest calling them rather than email to expedite the process.

My Kitchenaid refrigerator (27 Cu ft with french doors and freezer drawer at bottom) is counter depth and the lighting is disbursed along the side walls. It looks like a runway. Everything is visible and well lit and it has as much room as as a standard refrigerator that is much deeper. It is the top of the line and expensive but so worth it.

I wish I had seen this site before we purchased our KitchenAid Stainless Steel range, Model #YKESS907. One year after buying, we tried the self-cleaning function for the first time. It blew out the thermostat, shut down the front panel, and locked the oven. I had it replaced under warranty and didnt think to try it out again, until one year later. Turned it on and exactly the same thing happened. My retailer picked up the cost of the thermostat but I paid the $175 service call. Once up and running, I turned on the self-cleaning function with the service guy still there. He left and 90 minutes later, it blew again.Sounds like I am ** in regard to Kitchenaid doing anything about it. Anyone know a lawyer who owns one as well? $2300 plus tax for an appliance that doesnt do what it is supposed to do.

My parents purchased a KitchenAid refrigerator model number KRFF507ESS01 six months ago. In that time the ice maker has never worked correctly and it has been broken twice, causing them to throw all their food away. The first repair took 10 days. They are now waiting on the second repair and it has been 8 days and they cannot get anyone out here for another 9 days. They purchased a top of the line stove, microwave, and mixer at the same time. They spent a lot of money and the customer service is terrible. They have had to buy coolers and countless bags of ice to keep food in the house. I asked the customer service rep what they needed to do to have a new unit sent out. I was told, Nothing, your parents signed the extended warranty which states repair, it doesnt say replacement. Im sorry, but where on that warranty did it say that you were selling them a piece of crap? Very disappointed.

We bought very expensive KitchenAid Dishwasher including the guarantee. As system works well until now (estimates) 3 years. But we have an annoying problem with the rollers of the upper part constantly are coming out. This part of the dishwasher is very frail and delicate including without any dish appears very heavy for the rails and plastic rollers. Definitely in my opinion is a mistake of design. We call the technician for the guarantee - the answer is no solution. Do not buy this dishwasher.

KitchenAid has been my go to appliance ever since the first used dishwasher I purchased 30+ years ago, still working when I finally decided to upgrade it after 20+ years. I had it for 20 years, and it was already a used item when I purchased it. So that was my first introduction to KitchenAid and I have depended on their quality appliances ever since. I have not been disappointed with my all KitchenAid kitchen appliances for my oven, refrigerator, and dishwasher.

My brand new dishwasher leaked from the moment we got it. Kitchenaid took a long time to send not one, but two repair men out to check it out and we were told by BOTH that we should have the dishwasher replaced since the tub was damaged in addition to a marked front panel. Then it took them weeks to finally say they are replacing the parts and then they come to refurbish it and the tub they bring is damaged. I now have to wait an additional 12 business days to have them come back. This will make a total of 3 months without a dishwasher and I have a toddler. They are the worst customer service I have ever seen. I will never ever buy a product from them and I will never recommend them to anyone.

We purchased a top of the line dishwasher. The plastic part on the top rack broke and went into the pump causing over $200 in repair. There are hundreds of complaints about this problem but in talking to a KitchenAid rep, there is no recall. A dishwasher this expensive should not have cheap parts!!!! A manager was to call me but of course they have not. We are building a house and all appliances will not be KitchenAid!!!!!

First, after less than one year of use, the soap dispenser broke, so we got less-than-satisfactory washes from that point on. Now, the top rack is broken. All wheel assemblies are off, and it cost $80 for replacement parts that they gave us no instructions for. This has been the worst dishwasher I have ever owned. I have owned less-expensive units that cleaned better and never fell apart. Only reason we changed was we upgraded other appliances to stainless steel, and this dishwasher was much quieter. Never buying this brand again. Cheaply made!!

Had to buy this refrigerator to fit into an existing built in space. The size fit perfectly. Only positive to our experience. DO NOT BUY this refrigerator for the following reasons: Installed in Jan 2016 and already had to replace icemaker, slides on bottom drawer dont work, seals on top french doors moldy, temperature not regulated in refrigerator, and freezer section froze up. Labor costs to repair is very high: quoted $340 to replace freezer drawer slides and around $100.00 each time someone comes out to check. Mold started accumulating on refrigerator seals. Noticed some small rust spots on the freezer door (exterior) that I could not remove. We do not overload either freezer or refrigerator and we vacuum out coils regularly. My next review will be on my Kitchenaid double ovens - very disappointed with these as well!!!

I purchased this Kitchen Aid Bottom Mount Counter Depth refrigerator. It was delivered on November 10th, 2012. I have had to put in 4 service calls to have this repaired. I believe their service technicians dont even know how to fix or advise about this product. I have spoken to several different people in their so-called Customer Care Department and all they advised was, “We have to send out a technician.” It always seems to break on the weekend when no one is around to come and see what the issue is. I called today Monday and no one was available until Tuesday. What kind of nonsense is this? But I can see why no one is readily available, because there are way too many complaints with only a small number of service people. I want a new refrigerator or my money back. Do not buy any of the Kitchen Aid Refrigerators. I want to see how the supervisor is going to handle my complaint. I will keep you posted.

My fridge is great. Sturdy, sleek & keeps my food fresh. Freshness is important to me and my family. Just the right size! Not too big or too small. With three people in our house that drink different flavors of soda, all three 12 packs fit!!!

My KitchenAid dishwasher is the best! Door is lite. Very quiet and cleans every dish. Love the very top shelf for knives and lids. I have stainless steel and is very easy to clean. Shines easily and looks brand new.

Kitchenaid Duel Fuel Range Oven Problem Model KDRP407HSS10 - While baking oven door locked and went into cleaning cycle, food in oven was smoking and could not cancel cycle. Husband had to turn breaker off and let oven cool down and then turn breaker back on so electronics would unlock door and then was able to get food out. Tried to use oven again and did the same thing. Called Kitchenaid and they would not admit or even acknowledge they were aware of the problem. I told them they had to be aware of the problem because I have seen postings of the same exact problem going all the way back to 2005. Had to ask twice to talk to supervisors at next level to try and get their explanation of what it would take to repair the range. I explained I wanted to talk to someone who had knowledge of what it was required to fix the problem. Someone at KA has to know what is wrong. I am now waiting for the third supervisor to call us back. One posting I read said that in the state of NY there was a class action lawsuit filed against KA. This is an extremely dangerous situation and could cause a serious fire. Do not understand why this problem has not been addressed. The ovens should have been recalled.

This refrigerator is barely 2 years old. The lights began to fail after the first year and am told are not covered by the original warranty. Service just left and stated how ridiculously expensive the parts. We need a power supply board $387. And he may have to replace some or all of the LEDs at $77 each. This is absolutely ridiculous. It seems to be a common problem with LEDs in a cold environment. We could be looking at a bill of over $1000 for lighting on a $2,500 2 to refrigerator.

This is our first Kitchenaid brand refrigerator and has been the best refrigerator that we have ever owned. It is feels substantial when opening/Closing the doors and drawers. Very spacious and well-designed storage. Would not hesitate to buy this brand again.

I purchased a Dual Fuel Range, Microwave and Dishwasher all at the same time. The dishwasher 2 years 1 month old. The motor went on this appliance. I called Kitchen Aid, they put me in touch with a repair company. A $ 500.00 repair!!! Dont spend your money on Kitchen Aid, buy a cheaper model and throw it out. I called Kitchen Aid and they offered nothing!!! Kitchen Aid will never get another dime of my business. Model KDTE234GPSO.

I installed a new Kitchen Aid stove in May, 2010. The ovens preheat and self-cleaning features have not been working correctly since I first used the self-cleaning for the first time. I am 85 years old and gave up a perfectly good older GE stove because I could no longer reach the controls on the rear panel and bought this new Kitchen Aid because it has the controls conveniently on the front panel. It was a very bad decision. This is a very expensive junk. If you are considering buying a Kitchen Aid stove, dont do it. I am very unhappy with mine. I recommend you find a good used American-made made product and have it reconditioned by a qualified appliance repair person. I cannot afford this kind of ** product. Now, I do not have a stove that works and cannot afford to buy a new one. I would be happy to be involved in a law suit against Kitchen Aid.

Refrigerator KSSC42QMS - I bought the above mentioned fridge in August 2004 for $5788 plus tax locally. I had remodeled an older house and redid the whole kitchen, bought commercial grade appliances in stainless steel. The fridge was the top of the line in 2004. Right before Christmas 2014 - 10 years later the fridge started to beep. We could tell there was something not working correct. We called the number on the sticker and were referred to an appliance repair shop. They came out and checked it. I paid $75. I was told that the board was going out and we would have to pay around $200 to have it replaced. Then we received a phone call where we were told there are no more parts available. I was totally shocked. I can understand that that kind of fridges are not build anymore; but that you can’t supply replacement parts for a fridge which was $6000, that’s just not right.Thanks to my son Bernhard, who is very handy and computer savvy, I didnt need to buy a new fridge. He checked online and read all the comments about the boards and the fridges, which were built up to 2007. There were different options for him: they offered to get a new board for $1500 which is the biggest joke, you can buy a nice fridge for that money! Or he could pay $20 for directions to repair the board, or just order the parts to fix the board. Since he didnt need the directions, he just ordered the replacement parts for the board. Obviously anybody can order those parts, just not the Kitchenaid Service Department or the Repair company! What a poor service! To make a long story short: my son ordered parts to repair the board for $18. EIGHTEEN DOLLARS!!! And fixed it himself within 5 minutes! I’m very proud to have a son like him! I always thought Kitchenaid was a great major appliance brand, I guess I was totally wrong. I will never buy anything Kitchenaid.

So I will start out by saying that I did not read the negative reviews before purchase. This was not my first oven purchase and should have done more homework. The all the positives were so POSITIVE! So, that being said, my oven is about 6 weeks old. Yesterday for the first time, I tried out the self-cleaning feature. It ran well for a few hours then completely went out. Nothing. I tried everything with the power and fuses but nothing. I have been trying to get someone to help me but I cant reach anyone. Sears repair wont touch it. I will call again on Monday to KitchenAid again. But seeing all of these poor reviews it is making me very nervous. I will have to say that this is a piece of junk. The glass on the inside is stained and gross. I will update this complaint again after KitchenAid gets back to me. But this is crazy. If consumer affairs knew about this problem with the fan and cleaning cycle, why is are they allowed to sell this crap? Class action, I want in. Should have never purchased a KitchenAid.

Less than a year old KitchenAid stove oven racks falling off on one side. Thanksgiving turkey dinner and grease spilled over caused fire! This is a safety issue, government needs to step in. The company knows these racks are an issue! I had to pick one star - would have picked none if allowed!

Purchased a KitchenAid Dishwasher model #KDFE204EWH2 and after 18 months needed to be repaired at the cost of $311. The Sump & Motor assembly unit needed to be replaced. I purchased a KitchenAid because my last KitchenAid dishwasher lasted for 25 years. Very unhappy with my new dishwasher.

We built a new home three years ago and installed all KitchenAid appliances. The refrigerator has been a lemon. KitchenAid has not been helpful in dealing with repairs. We have repaired the ice maker four times and finally it was replaced. Most recently the refrigeration system has developed a leak and is not cooling. We were informed that the retail cost of the repair is $3000. If we had not built in the refrigerator and purchased cabinet fronts for the doors we would have replaced this appliance.

Purchased our new home in 2011 with this top of the line upgraded microwave. A total piece of JUNK. The heating element has broken 4 times. We are ready to go after KitchenAid. We contacted them previously and offered no help. We are not paying to fix this for a 4th time in 5 years. Crazy! We will NEVER buy a KitchenAid product again or recommend to anyone.

Purchased my KitchenAid dishwasher 12/2013. Replaced the door latch/strike plate after owning it for 4 months. 12 months later, I replaced the door latch/strike plate again. Door continues to latch incorrectly. Manufacturer defect.

Glass top convection oven less than 4 years old. Do not buy KitchenAid slide in glass top convection stove. Glass top cracked very easy. Cost $100 plus glass top $400 to replace. Poor quality. Will never purchase KitchenAid product again.

Ive owned my KitchenAid Refrigerator since 2011. In 2014 I had a problem with water build up on the freezer floor, and it cost $150 for repair. A drain hole clogs up and they have to replace and clean it out. It has been 18 months and it has happened again. Im very disappointed. I never spent repair $$ on a previous KitchenAid Refrigerator.

We purchased all new kitchen appliances last September, 2017. Bought KitchenAid mainly because my dishwasher just died after 27 years, so we were pleased with its quality. We bought the items in black stainless. The electric stove top is the hardest top I have ever cleaned, I am a little ocd and hate smear marks on my stove top, and also it seems that the only thing to use to get burnt on spots or food off, is an SOS pad, referred to me by the owner of the appliance store. Also the so called Aqua lift for cleaning the oven, even after doing it twice in a row, is a joke! Still had to go in and clean up the grease and burnt on stuff, and then soak up all the water!! Also when turning on the oven, it seems to take forever to heat up to your desired temperature. Very disappointed, and will never buy KitchenAid again!!!

I purchased my electric double oven a few months ago, (2), This morning we couldnt turn on either ovens. Also, the blue paint is chipping inside the ovens. Cannot get service until December 23, from someplace about an hour away from us, they dont have anyone closer. Although there is a repairman in our town. Customer service is totally useless.

We’ve had our Kitchenaid dishwasher for 5 years. We’ve had to replace many parts (all 4 wheel assemblies on the bottom rack, another part of the top rack (upper dishwasher height adjustment). The parts are plastic, and are poor quality. Look for a better model or brand that uses metal parts. The dishwasher cost around $900, and we’ve spent $250 on replacement parts.

We purchased a KitchenAid Superba Architect Series double oven (model # KEBC208KSS02) in 2003 for our new-built home. After using the self-cleaning oven, the display of the oven went completely out and the oven doors were locked. We had the oven repaired (we had to replace the motherboard which was over $800 once the repairs were completed) and 3 months later we had the mother board go out again. We were then told the board was only under warranty for 90 days (we were just out of warranty on the board) and that we would have to purchase another board. This is absolutely unacceptable.I have read so many forums and complaints online about this same problem and am disgusted that KitchenAid has not done anything about this. When we phoned KitchenAid about this problem to file a complaint, they would not do anything about it.

After researching many brands we decided to go with a friend’s recommendation for a KitchenAid gas range. After owning it for a few months now we’re very disappointed with the wear & tear. It was delivered with the side dented, which given our timely need, we decided to live with as it’s mostly hidden. We have found however that cleaning the stove top is very difficult (heavy pieces to remove and place back) and the stainless steel surface scratches and scuffs way too easily. If you’re a tidy person like me this will drive you nuts so proceed carefully with this one! After a few months it’s already starting to look worn in.

Bought a KA double convection oven. It works well enough but the problem is that enamel and metal on the upper oven floor melted forming small holes. I contacted KAs parent company and was advised that the oven liner was not a replaceable part. Heres the response. Thank you for visiting the KitchenAid website. We appreciate hearing from you. We apologize for the problem you are experiencing with the interior of your KitchenAid oven. The oven liner is not a serviceable part and is not available. The only resolution for the problem you are experiencing is replacement of the oven.You are a valued KitchenAid customer and we appreciate the opportunity to address your inquiry. We invite you to contact KitchenAid again either by calling (800) 422-1230 between 8:00 AM to 8:00 PM EST weekdays or by emailing whenever the need arises. When calling please press the available option or stay on the line to reach a representative.I.e. Buy another $5000 dud? Not likely. Meanwhile I am concerned about using the oven in case a spill allows grease to migrate into the cavity between the upper and lower ovens. I imagine that this would be a fire hazard. I will never buy anything from Whirlpool again and advise others likewise. Their brands are WHIRLPOOL. Every day, care™ KITCHENAID. MAYTAG. INDESIT. CONSUL. BRASTEMP. AMANA. JENN-AIR.

KITCHEN AID IS JUST A NAME BUT THE PRODUCTS ARE GARBAGE, GARBAGE, GARBAGE. My wife bought stainless steel appliances from KitchenAid and they are all lemons. KitchenAid stove panel was changed 4 times under warranty and 2 times after that out of pocket. (KitchenAid is total Garbage.) KitchenAid oven STOP working after the FIRST self cleaning; cost me $89.00 to diagnose and 200 to repair....... Again, what garbage these people sell. KitchenAid fridge ice maker STOP working, need to fix. KitchenAid microwave handle fall off after 3 years of use. The thing that bothers me the most is that you get absolutely NO support from KitchenAid if you call them. What a ruthless company taking advantage of so many consumers.

I have a KitchenAid dishwasher that has had the digital control pad replaced at least 4 times, which is out of warranty, and is bad again. My father has a KitchenAid and has the same type of issues. I will not be purchasing another of their products again. Buyer beware.

Seven years ago I bought this one million dollar home with a gourmet kitchen - Kitchenaid fridge, dishwasher, and all. Everything was fine until I realized there was a buildup of frost on the left hand side... since then Ive spent $400 trying to have repairs. Now the ice is in the cheese drawer, both crispers and underneath it all... frozen lunch meat and lettuce are not good on sandwiches. This must be solved and only you can do it = the Beast matches my kitchen or Id have replaced it...HELP.

We had the same experience in 2008 with a 2005 KA range. I dont know my model number because it is not inside the door. I hadnt used the oven in at least 5 days. I was sitting in another room working and I heard what I thought was my cats knocking over their food. When I went to investigate, nothing was disturbed. Then I looked at the oven and there was a pile of glass on the floor. Since oven was out of warranty, we had an appliance repair done by local professional. I will never buy another KA large appliance.

This dishwasher KUDS30IX is the worse single appliance I have ever owned period. Cheap plastic rack, adjustment brakes, and sheds plastic parts into the sump destroying the food grinder and impeller on the wash pump. I have had this repaired 4 times under the extended warranty in three years. Now it has failed again. Still under warranty but now I have to take a day off of work AGAIN to meet the repairman. Repairman said that it was good I had the extended warranty as the repair would have been $350.00! KitchenAid/Whirlpool never again on a dishwasher. I have owned other KitchenAid/Whirlpool appliances and they have been of good quality with minimal issues. If you still want to purchase a KitchenAid/Whirlpool dishwasher product after reading this be sure to get the extended warranty. You will need it. P.S. I would have given it a zero star rating but 1 is as low as the website will allow.

We have a Kitchenaid KUDI01FLSS2 dishwasher. It came with the house we purchased six years ago - the unit was about 1 year old at the time. We have had constant problems: touch panel failed ($200), control board failed ($250), heater element failed which required a heater control board upgrade (design defect) ($250), chopper failed three times ($30 ea), door hinges failed, numerous plastic interior parts failed (all are overpriced), the door latch has a fundamental design problem (we have to use a clamp to keep the door from popping open in cycle). I am an engineer and was able to do all the repairs myself which saved hundreds of additional dollars. The dishwasher is a $1000 piece of junk. I would have scrapped in early on if I had only known!

We bought all new KitchenAid appliances for our new home in late 2011. Two years ago I had to replace the refrigerator after losing the compressor. It was going to be almost $900 to replace the compressor or $1300 to buy a new refrigerator, so we bought a new fridge, but NOT a KitchenAid. Also in 2017 two of the five burner knobs seized up and could not be turned on. Another service visit and about $500 later these were fixed. Now this week I’ve had to call for service AGAIN because two other burner knobs have seized up and cannot be turned on. This will cost me another $400-500 again to get it serviced. I’m seriously thinking about replacing it with an electric range. It takes forever for the oven to preheat and also takes forever for water to start boiling. I WILL NEVER BUY ANOTHER KITCHENAID PRODUCT!! They used to be great but nothing but problems now.

We have owned this unit for over ten years and never had a problem. The capacity was perfect to our needs and ease of use. Also, the adjustable shelves allow us to change compartment size to fit larger items.

We purchased a KitchenAid KRFC704FSS refrigerator ten weeks ago. Two days ago it began to warm itself up. KitchenAid uses just one authorized service company in central NC and they cannot get to the house to diagnose the problem for over a week. KitchenAid has no suggestions other than to wait for the diagnosis. They have no complaint numbers published. Not sure if they dont care about their customers, or if they just dont want to know about problems. I will never buy another KitchenAid or Whirlpool product.

We bought all new appliances 4 years ago. The salesman at the appliance store said KitchenAid was the best. Well apparently he must get a kickback from them because nothing could be further from the truth. In fact the KF1S29BBMS00 french door refrigerator actually sucks! Shortly after we had it the freezer stopped freezing. At least this was covered by a recall. Now, the unit is 4 years old, the ice maker stops working. We called the repair place and they came out and very cavalierly said, Oh yeah there is a service bulletin on this. You need an add on kit to stop the unit from freezing up.OK to my thinking service bulletin is an admission of wrongdoing. Poor design in the first place. So since the unit is out of warranty and we chose not to pay for a ripoff extended warranty we have to pay over $430 to fix what was not designed right in the first place! How can this be our fault? Why would we need a warranty to cover a design flaw? Now while waiting for the repair person to come back with the part that they had to order the drawer in the freezer will not freeze. The lower main compartment is fine but the door will not freeze. DO NOT BUY A KITCHENAID APPLIANCE. Their poor design and engineering becomes your problem.

Do not buy KitchenAID refrigerator KFIV29 model. My refrigerator stopped working in less than 2 years. I had an extended warranty and they basically kept on sending a service contractor to address the issue who kept on finding new issues as to why my refrigerator was not working. KitchenAid refused to take any responsibility in regards to the quality of the product or the extended warranty that they sold to me in the first place, and refused to help solve the problem. The extended warranty company refused to stop the payment to the contractor until they had a confirmation from me that the refrigerator was actually working and six weeks in I still do not have a refrigerator.

Everytime you use the self-cleaning cycle in the Kitchenaid oven, it blows a fuse in the middle of the cycle and shuts down.The door locks, digital panel shuts down, and oven is inoperable. This has happened twice now and apparently from reading the internet blogs, it is a very common problem. And costs $150+ to have the fuse replaced, therefore costing the consumer $150+ to self-clean your oven! Ridiculous.

I have had 4 control panels replaced on my KitchenAid stove. When the 4th one went, they tried to convince me to replace it again but I refused. They then offered a deal to give me a discount on a new stove. To end the problem, I agreed and guess what? Two months and control panel problems. Their products are defective and the service reflects the products. Do not buy KitchenAid or Whirlpool! You will be sorry.

Its terrible! I bought this because I didnt want to clean a filter. The dishwasher worked at first and then it started acting up. Issues we thought were with the door not being completely closed but that wasnt it. I bought the top KitchenAid at Sears and we are hand washing our dishes. Wish we kept the old Bosch.

Right after the installation of my KitchenAid dishwasher, when I started it, I got flood in the kitchen. The cause was a defective part. It took 2 weeks before the machine was fixed because they had to order the part. I didnt buy any additional insurance thinking that a good dishwasher should last at least 3-5 years. The machine broke again right after the yearly guarantee expired. I had it repaired by a local company for 75$ because the price of the KitchenAid service department was too high (almost triple).

In 2006, we remodeled our kitchen, and in that process invested in Kitchen Aid appliances, including a side by side built-in stainless steel refrigerator. On August 11, 2014, the refrigerator stopped cooling, and we were told that the main control board needed to be replaced, and so the odyssey began. At the beginning of this ordeal, we were told that the part in question was ordered, was then on back-order, and would be shipped to our home in about three weeks. After three weeks, however, we were then told that the part was no longer manufactured because the factory was destroyed by a Tsunami two years ago! We acted on the corporations advice to send the defective board to Core Centric, which until very recently, Whirlpool was recommending to its customers in our same situation. Core Centric could not repair it, and we then sent the board to a company in Texas, also to no avail. The appliance repairman that we have been dealing with then ordered the part from Amazon/Sears, paid for it, waited two weeks for delivery, and when he contacted Sears, was told that the order was cancelled. After calling Whirlpool again, I was told that my file would be referred to a special department for possible inclusion in their pro-rated exchange program. I was told today that such a program would be offered to us because the company is supposed to provide parts for their appliances for ten years, and our appliance is less than ten years old. How lucky I feel to find out that I can exchange my eight-year-old built-in, which we purchased because it was marketed as an appliance that you repair, not replace, for the sum of $7,204.15!!! I was told that the new purchase price for my model would be $8,299.00. After further discussion, I was then told that the lowest price I could be offered to exchange my refrigerator, that cannot be repaired because the corporation has breached their obligation to provide parts for ten years for, would be $6,000.00. I was also told by the representative that I spoke with that she hears this same story all day long from other customers. SHAME ON YOU KITCHEN AID/WHIRLPOOL!!! (As an aside, thank God that my 20 year old Kenmore refrigerator in our garage still works perfectly, because we have now been without a kitchen refrigerator for 14 weeks).

We built our house and moved in 2018. Two new dishwashers never worked. Both needed new motors. Outsourced to Mexico... took 3 weeks to be fixed. Now, 2 years later the motor in one of them went out again. We are buying a different brand now.

Inner glass shattered for the 3rd time with the 3 replacement glass...I bought my oven in 2009 - it is almost 5 years old. Every time I use the self clean option the inner glass breaks. The last 2 times, it shattered. This time, it just cracked. Kitchen Aid took responsibility for the defect the last 2 time but refuse to pay from the replacement this time, even though this issue has been ongoing since I purchased the unit. I am extremely disappointed that I have a 5 year old oven where the self clean doesnt work because every time the glass breaks.

I have an unusual space to fit a fridge into. The KitchenAid was the only one that I could find that would fit. It turned out to be a great value and look great as well and Im very pleased. The interior space for a rather short fridge is awesome. The inside is very easy to keep clean and cleaning is not a favorite pastime. The stainless steel is easy to take care of and I would buy this brand again even if I was not looking for a hobbit of a fridge.

Purchased range on 2015. Told the dealer the oven did not bake properly, sent certified appliance repairman. Sweetheart dont know what your problem is, it is right on. After two smart boards, it still does not bake! Should you have to bake chicken breast 3 hours, and rearrange on baking sheet to get each one to edge. Drop cookies should not take more than 8-10 minutes.

The shelving inside is pitiful. I remember when you bought a refrigerator all the shelves were made to be used and were included in the cost of it. Nowadays, that is not the case. Not realizing this, three of the shelves on the door side are not usable. These are considered extra and are not part of the purchase. I was dumb founded when I noticed that the brackets for these shelves were not included with the refrigerator when it was delivered. I was not told these were extra since the floor model DID have these shelves set up with brackets and all!!

I purchased a Kitchen Aid refrigerator (Superba) and it barely lasted nine years. I was told the quality was so great and it was the top of the line Whirlpool product, yeah right! These products seem to be made to last only about ten years and that’s it, but they still want you to buy American. My next refrigerator will be a Samsung; I just purchased it from Sears and I am already reading it’s a piece of junk, oh well!

I have purchased a KitchenAid oven. Never again. It takes over 12 minutes to heat up. All the while it is running, it is loud. The burners take forever to get hot also. I have also purchased a refrigerator. The ice maker is awful...Its too small and doesnt make ice fast enough. The other product from KitchenAid I purchased is a front load washer and dryer. The washer needs to be cleaned all the time. I was not told that. The dryers lint catcher, for a large capacity dryer, is so small, its ridiculous. None of these things were mentioned to me. I would have never purchased these appliance if I knew! Very upset buyer.