Just have to add my .02 here too. I used to have KitchenAid everything in my kitchen. Our house came with KA appliances, except for the range, when it was built back in 1987. All the appliances lasted, without issue, until we had a remodel done in 2005. We got a new Dishwasher, Range, and Fridge. The fridge was a nearly 2000 dollars French door style fridge. The range was a slide-in gas/convection oven. It cost roughly $1800. The DW was about $800. The Dishwasher was a Bosch. The Fridge and Range were both KitchenAid. Of the three, only the Bosch is still going. Two years ago, the fridge compressor went out suddenly, and it would have cost 600 dollars to replace it. We opted to buy a new fridge for about $1600 - we went with a Samsung. Never did like the KitchenAid fridge. On the other hand, the KitchenAid range was actually a good piece of equipment. I liked it very much... That is, until I used the self-destruct feature, oops, I mean self-cleaning feature. Yes, we had never used the self-cleaning feature of the KA range until about a week ago. We usually cleaned it regularly by hand, as the messes were small.We decided to use the self-clean feature, for the first time, and guess what? It shut down in the middle of the cleaning. The door was locked, and the control panel was not responsive. I got online and found this was a very common occurrence for KA ranges, even ones that were nearly brand new, my range included, as we very rarely used the oven, we almost exclusively used it for the cooktop.So, thinking that this wasnt a wear-and-tear issue, and that the self-clean feature caused the failure, I thought Kitchenaid/Whirlpool would be more than willing to give me some assistance with this. Ha ha, silly me. After nearly an hour on hold, the first rep told me to reset the breaker to the range and wait for awhile to see if that fixed the problem. I reluctantly agreed, and, of course, it didnt fix anything. I called back and this time they told me they would have to set up a service call and it would cost me. Now, again, silly me thinking since the poor design/defect of the stove caused it to fail, I thought they would be gracious to give me a one-time call, or at least send a free part or something. However, no, they didnt care at all and basically told me to get lost and they wouldnt take responsibility for the defect, or stand behind their product.So, after two crummy experiences with KA, and over an hour dealing with customer NO service, I have decided to replace the range with a Bosch, yes, the same company that made my DW that is still going like a champ. I will never, ever, purchase a KA or Whirlpool product again. I hope anyone who reads this will decide to be thoughtful about your money you spend, and if do purchase KA/WP, dont expect any kind of customer service, or a company that stands behind their products.

My Kitchenaid refrigerator (27 Cu ft with french doors and freezer drawer at bottom) is counter depth and the lighting is disbursed along the side walls. It looks like a runway. Everything is visible and well lit and it has as much room as as a standard refrigerator that is much deeper. It is the top of the line and expensive but so worth it.

Control buttons are coming off my dishwasher after only 5 years. Each one that comes off, the cycle no longer works. Funny thing - my neighbor has the exact same one and hers is doing the exact same thing. Apparently, these expensive appliances are pieces of junk! I called the corporate office, and I could buy another 1-year warranty for $300+, or buy the buttons for $75 and the control panel for $75 and replace them myself. They said all complaints were documented, but if they are, why havent they noticed that there seems to be a trend? Pay attention, KitchenAid.

My KitchenAid refrigerator is only 4 months old and the ice maker has already stopped making ice. It just stopped for no reason. Luckily, its still under warranty so the repair man will be coming out next week but REALLY!?! The dumb thing is only FOUR MONTHS OLD. I am afraid of what will need repairs in the future after the warranty has expired. I didnt read the bad reviews before I bought ALL KitchenAid appliances and that included a dishwasher, stove, microwave and refrigerator. The repair lady told me to Buy the warranty. She said they dont make things like they used to. Now you tell me... very disappointed in KitchenAid. They used to be a very reliable, high end company.

I dont know where to begin. There are SO MANY design flaws on this stove. The stove top burners look fine but you cannot fit more than two pots on it at a time (unless you are using very small pots). The back two burners are so small and inefficient they can really just be used for warming. The broiler consists of a single tube that runs front to back so the middle of whatever is cooking burns while the sides arent browned. The bottom rack of the top oven is so close to the bottom that food scorches on the bottom as well as your hand.I bought this stove 2 yrs ago and had continual problems with fluctuating oven temps (Used a conventional thermometer to check). The thermostat was replaced. A couple of weeks later, the computer board was replaced. Still didnt work. Quoted the lemon law policy and the stove was replaced. The oven then worked although I am stuck with the design flaws. Now the oven temp is becoming erratic again. I did buy the extended warranty but am anticipating an ordeal. P.S. I have never used the cleaning feature because I read consumers reviews.

I bought a new French door with bottom freezer refrigerator in July 2010. I had continued problems with the seals on the French doors and the doors not closing properly. Also, the ice maker is freezing over. After 4 warranty service calls, the problems were never fully resolved. Now, we have water which flows into the freezer compartment and freezes on the bottom. Once its full, the water flows onto our wood floors. This was a fairly new model for KitchenAid at the time of purchase and I would recommend do not purchase this style. The ice maker storage in the door is heavy and the doors do not seal properly, leading to a host of other issues.

I have had my KitchenAid slide in range for 3 years, model KGRS807SSS00. Ive had the panel burn out twice while cleaning the oven. Repairman said that this happens quite often due to the fact that the oven heats up so high that it burns out the panel. This seems like a defect with the appliance yet KitchenAid refuses to believe it is their problem and wont repair it. Last time I will ever buy a KitchenAid.

Model # KUDL021RBS4 - As two retired old folks, we use a lot of paper plates and have used our expensive all stainless dishwasher no more than three times a month. It was purchased from Lowes 2007. A month ago, the LEDs on the control panel started flashing. Wife called KA and they connected us to a tech. No problem, he says, change the circuit board. No problem, I say. I build computer up from parts. Ill change out the part from Whirlpool. The washer worked once and the lights started flashing again. Washer wont run. The internet chat line person knew nothing about that. He sent me a copy of what was included with the owners manual that doesnt reflect the actual model. Question is, do I waste another $250 with further service calls and parts or do I buy a disposable one for only $247 and give up on those pretty premium expensive disposable appliances? Samsung did me wrong, now Kitchen Dis-Aid. Why pay more? Whats the point?

Very Poor Aqua Clean on new Kitchen Aid KSGB900ESS oven. Used the oven to cook a cheesecake. Some loss of liquid resulted in the bottom of the oven. Used the aqua clean 3x, (very poor results). Ran the oven to 500 deg for 2 hours and then Aqua clean 3x. No change in cleaning results. Bar keepers friend used and still not cleaned off. I used all the OEM cleaning scrapers and scrubbers that came with the new oven and the recommended practices in the ops manual, without any luck. It looks like the Aqua clean might be effective on something very soft, but not with normal burnt on material. Submitted a note to KitchenAid service to see what they have to say.

My mother-in-law, like many people of her generation, swore by the quality of KitchenAid dishwashers. We have always bought them until now. Reading the complaints on the internet it is apparent that these dishwashers were once of high quality, but that this is no longer so. We bought one a little over a year ago to replace a 20 year old trouble free model (without doing any research). As predicted by the complaints on the internet, the top shelf failed within a year. We have had several service calls for other reasons and today we decided to simply pull out the KitchenAid, throw it away, and install a Miele (without great hopes). So, why has KitchenAid become so bad. The first thing to note is that Whirlpool now owns Maytag, KitchenAid, Amana and many other brands due to a purchase in 2008. They are all one company and, in a published peer-reviewed study (you can find it at the National Bureau of Economic Research website), it has been established that prices for dishwashers made by this mega-company increased and the number of models declined. In other words, Whirlpool has virtually no domestic competitors. Your only choice is foreign or domestic. Get used to it. The practical effect is that prices for dishwashers of the same quality have actually increased more than the above study indicates. It is a sad comment on an old American brand.

I bought a KitchenAid Appliance suite 3.5 years ago. The dishwasher does not drain completely after the cycle ends. In addition, after the problem began a week ago after the cycle ends everything in the dishwasher has a soap film. Waiting for a repair person to arrive as I write this review. My previous dishwasher was still working after 25 years!

I purchased a KitchenAid refrigerator (side-by-side with Ice Maker) from Lowes that was recommended by our builder for our dream house! I was so excited that I was going to have KitchenAid appliances, thinking that I would have something that was really going to last and be beautiful at the same time. Ha! In less than 5 months after we bought it, it was coated with ice in the freezer bottom and leaking water all over the floor. The repairman came out and said that a lot of times they are shipped with gunk in the lines. Stupid us, we actually believed him and thought all was going to be fine now. Now, less than 8 months later, it has been leaking water all over my kitchen floor again and it took us a while to get someone out. We are now told on a refrigerator that is not even 3 years old, that it has a defect, was made that way and that KitchenAid knows it and doesnt have a fix for it. Something to do with a valve that is too small and the heater and the line. He would defrost it for us for a charge of $220.00. Plus he informed us that this refrigerator that I (not a we in this case) paid $2,000 for will only last at most about 8 years and that the next thing to go out will be the compressor at a cost of $800.00 or more to replace, not including the service call. So I have this beautiful to look at refrigerator sitting in my kitchen that has the bottom drawer open, it is turned off at the breaker... Oh yes, that is what he recommended and we are hoping that after the past 24 hours, there is no more water in the lines that will freeze up immediately and the leaking will begin again, only sooner. I refuse to be taken advantage of on this. I think a BIG Class Action Lawsuit is in order. I have never thought of suing someone before, but now, I am not so sure.

The thing I dislike about my counter size KitchenAid fridge is the configuration of the shelves. But I like the fruit and vegetable draws. They keep the fruit and veggies crisp.

Well, we pretty much gave up on the KitchenAid KUDS30CX dishwasher after the second control panel break and then it quit giving enough water to clean the dishes. The repair man came for the water flow. He put a coffee cup in the top rack of the dishwasher and let it run. Because it filled, he said that it was working. However, after he left, we noted the locations of the sprayers before we closed the door. After running for an hour or so, we opened up the door and the sprayers were in the same position. We did it several times with the same results. So, we decided it was a clogged line of a bad pump/motor.I opened up the area around the bottom sprayer to reveal any filters and also anything else. I saw no debris. I did get to see the food grinder. It’s pretty wimpy looking. We gave up when it was ruled as a problem with the pump/motor. Who knows how many times this is going to happen over its life? It’s just not worth it. I went and got another brand. It’s a Whirlpool. They also make KitchenAid, but I could tell it was different underneath and in the panel. Hopefully, this one will be better as they are known for reliability. I did not get the food grinder because I could not help think it was part of the problem. Could the grinder be putting extra load on the motor and allowing it to burn up?

We purchased this refrigerator, along with an entire line of KitchenAid appliances (dishwasher, stove, microwave, even a toaster oven). It has been a disaster since day one. The doors have never aligned correctly (as seen reviewed before) and the ice maker stopped working early on and water ran and ruined my wood floor (as reviewed before). But, the main problem is with the coils in the refrigerator that consistently ice up, allowing no air flow, therefore no cooling (which has been reviewed before). Obviously, this leads to spoiling food, which we have replaced numerous times due to the problem. Now, we keep a thermometer in it at all times, so once we see it start getting warmer, we have to take apart the refrigerator to defrost the ice that has covered the coils. We have had this problem serviced four or five times. Each time replacing various parts... the last time pretty much replacing EVERYTHING INTERNALLY.The service techs admit this is a problem, due to the dual compressor KitchenAid tried to do with this model. Even store salespeople admit it didnt work and has been changed. Well, enough is enough. I want a new refrigerator, not a replacement, not any more service calls. But, I have been told that I need to wait until it fails again, then call customer service again to report the problem. Someone will have to come out again and assess the problem... Should I just leave the rancid food in there for them to take back to KitchenAid with them once they come? Come on KitchenAid... read the file. Its all there in black and white... every single service call. Time to fess up and fix the problem, with a NEW refrigerator.

Called about cracks on inside of door. Two horizontal cracks the largest about 10 long. They told me needed to have a service rep come out. Cost 99.99. I find out this is a common problem with KitchenAid refrigerators and is not covered by any warranty even an extended warranty would have expired in my case (6yrs). The repair is tape and screws or door replacement. This is obviously poor manufacturing that KitchenAid refuses to acknowledge. Shame on them.

We have owned the KERS306BSS range since March of 2013. On balance, we like the design of the range and its features (except the AquaLift cleaning feature which, like others have reported, does not clean well). During this time, we have had five instances of a repetitive problem of the range unexpectedly turning itself completely off. This has happened both while using the range and while it is not in use. KitchenAid FAQ advises customers to turn the power off, wait a minute, and turn the power back on in an effort to reboot the system. After doing this, however, only one of the features (oven or surface units) starts working again. The range has been serviced after each of these instances and works correctly for another few weeks, or maybe a month, and the problem repeats.KitchenAid initially would not refund our money and only offered a replacement unit. When we did not receive delivery confirmation, we attempted to follow up. We were told delivery had been delayed to February. Then, we were told replacement units were not available and given instructions on how to fax in an application for a refund. We told we would receive a confirmation. We did not. We will post our additional progress at resolving this complaint.Overall, our experience with KitchenAid Customer Service personnel has been very poor. Each time you call you get a different person who has a hard time locating your previous calls. The first time we called the Product Exchange Group we were assigned a contact person who said we should call her for any questions. Unfortunately, we could never reach her again and other customer personnel did not seem to know her.

KITCHEN AID IS JUST A NAME BUT THE PRODUCTS ARE GARBAGE, GARBAGE, GARBAGE. My wife bought stainless steel appliances from KitchenAid and they are all lemons. KitchenAid stove panel was changed 4 times under warranty and 2 times after that out of pocket. (KitchenAid is total Garbage.) KitchenAid oven STOP working after the FIRST self cleaning; cost me $89.00 to diagnose and 200 to repair....... Again, what garbage these people sell. KitchenAid fridge ice maker STOP working, need to fix. KitchenAid microwave handle fall off after 3 years of use. The thing that bothers me the most is that you get absolutely NO support from KitchenAid if you call them. What a ruthless company taking advantage of so many consumers.

Control lights failure when buttons are pushed - This has happened repeatedly, and is expensive to have out-of-warranty repairs made. Also KitchenAid/Whirlpool uses third party service technicians, which in my case proved to be incompetent and actually broke other parts of my dishwasher. Kitchen Aid refuses to stand by their recommended third party service organization (whom they have since fired) and allows them to sell the customer (me) an extended warranty which both the since-fired service organization (A&E Factory Service) and KitchenAid refuse to honor.

This is a combination microwave and range exhaust fan. The microwave started suddenly and spontaneously. The cancel button would not shut it off. I have unplugged the microwave and will contact KitchenAid for repairs. I will also file a complaint with the government product safety commission. I am convinced this product is a serious fire hazard and its only a question of time before someone is seriously injured or killed.

Purchased a KitchenAid Dishwasher model #KDFE204EWH2 and after 18 months needed to be repaired at the cost of $311. The Sump & Motor assembly unit needed to be replaced. I purchased a KitchenAid because my last KitchenAid dishwasher lasted for 25 years. Very unhappy with my new dishwasher.

Purchased a KitchenAid Dishwasher 4 years ago and have had trouble with it beginning 2 months after purchase. It flooded my kitchen due to a faulty water valve. With it under warranty the repairman states, I have seen this on all of these and they know it is happening and continue to put the faulty valves on these dishwashers. Then within a year the bottom rack wheels came off and did this on 2 occasions. Then all the front panel light went out about 6 months later. 6 months ago the top rack fell off (wheels & welds broke and were rusty) onto the bottom rack full of dishes with several glasses. Last night I started up the machine with no water intake and nothing occurred except the smell of wires burning. I will be purchasing a new dishwasher and it will not be a KitchenAid nor Whirlpool! Totally giving KitchenAid and Whirlpool a 0 rating.

I like the features it has. And the color is fabulous. My husband and I love it. Space in freezer, fits our needs. Tell everyone what a great refrigerator it is, and recommend they get one too.

I absolutely love my KitchenAid dishwasher. It is so quiet you cannot tell is running. It is energy-efficient and the temperature of the water can be increased if necessary. There are three racks in the machine. The very top rack is flat and holds either cooking utensils or knives, forks, and spoons. That rack can also be removed if you prefer. The machine also has a special feature where you can place bottles directly on individual water spouts that will shoot up into the bottle for a perfect cleaning. The other thing I love about it is Shane is that it has a removable cover that goes over the normal utensil holder automatically separate utensils so they will not stick together during the washing process.

I wish we had known about this website before we purchased all KitchenAid appliances for our new lake home. We purchased the higher end built-in refrigerator (over $5,000), double oven, microwave, dishwasher, and portable counter top oven. The refrigerators ice maker, ice container broke before 6 months, which was hard to remove from day one. My old refrigerator held more than this one. It isnt even big enough to hold 12 pack of cokes; its too short. The door shelves arent really adjustable. You can remove one but you cant change them. The front water dispenser isnt big enough to hold most glasses. The microwave has to be serviced to change a light bulb! The counter top oven doesnt tell you when its reached the desired temperature and takes forever to heat. The dishwasher doesnt let you know what stage its in and you have to wash everything before you put it in though it is quiet. The only appliance I was happy with was the double oven. I also love my stand mixer which Ive had for years. Sad, I wont buy another KitchenAid appliance.

Brackets keep breaking on the glass rack. Very unhappy with this. Currently can’t run dishwasher and only a year old. Other than that this has been a great dishwasher that we use every single day. I love the options. Not happy about broken brackets repeatedly.

At 9 months needed ice maker replaced. Now at just over a year it bangs like someone is hitting the pipes with a hammer. Kitchen aid repair cant find the reason so kitchen aid says, The fridge works so sorry about your luck. Would expect better for a 4000 dollar fridge. Dont buy.

We purchased our gas oven/stove two years ago and I am so worried that we are going to have a gas poisoning or explosion in our home. The knobs are very easily turned on. You can brush up against it and you wont even know until later on when you smell the horrible scent of gas. I was cleaning my stove earlier this morning and came back inside the house and I knew right away that the smell was gas and sure enough the knob was ever so lightly turned to the left and emitting gas fumes. Im not sure if there is a recall so this is my first step.

The burners are closer together, so the pot handles get hot easier. Also the dials get hot. Its a nice oven, I just have to remember that it heats up very quickly and to be careful when Im working around it. I do like having the double ovens and I usually use the smaller one on top. It was a new purchase last year.

So dissatisfied with my Whisper Quiet + dishwasher that I sought out this forum to warn others not to purchase a Kitchenaid. We have owned this dishwasher for quite some time, and while it has been relatively trouble-free with regard to repair issues... it does not clean dishes! The ancient, used dishwasher previously owned offered far superior cleansing than this model EVER has. Tonight we are again pulling dishes from the machine to hand wash them, and this has been the norm since its installation. Such a disappointment... we used to think Kitchenaid products were high quality. I own 2 mixers which are great.This dishwasher is terrible (as was a pricey Kitchenaid blender we subsequently gave away). We have followed all recommendations offered for best operation to no avail. If I could afford to replace this model... I would in a heartbeat (widowed). Another deficiency is the long run time. A washing cycle takes well over an hour, and afterward most of the contents still require hand washing. Needless to say, when I can replace this machine it will not be with a Kitchenaid.

After purchasing a high end dishwasher from KitchenAid, I am so disappointed in this machine. It has leaked water so long and ruined my kitchen floor to the extent it had to be replaced. The racks never stay up on the top shelf and had to be replaced three times. The dishwasher is just two years old and another leak, this time it was the motor/pump assembly to the tune of $210.00. I will never buy this brand again. I called customer service to complain and they wanted to give me a few hundred dollars discount on a new dishwasher, like I can afford another one. At any rate, it would never be this brand again when I do buy. So frustrated and so disappointed in this washer. You think you are paying more and getting a better machine, what a joke that is. Just not happy. Wish I would of read the above reviews before I had bought mine...

Purchased a KitchenAid KSSC48QTS00 about 4 years ago. New though purchased from a freight damage company so no warranty. Paid just over $3,200 when it retailed for $8,500+ so took the risk. BAD DECISION! Started pinging a few weeks ago, had the factory authorized repair person on site that and was informed of the bad board, no replacement problem so many have posted about. Getting ready to send the board to corecentricsolutions.com as theyve gotten good reviews from others with the same issue. No spare fridge so well sort through and keep what we can fit into a couple of coolers.Amazing how many people have posted online in various places with POOR to WORSE customer service from Whirlpool. Checked and just found **. Im betting we see a lot more of this kind of activism against them. I will NEVER buy another KitchenAid/Whirlpool/Maytag/Jenn-Air/Amana product and will do my best to inform anyone that will listen in an effort to get them to do the same.

We remodeled our house and purchased a KitchenAid microwave oven wall unit Model number KEMS308SSS05. We have owned this unit 2 years and 2 months. The microwave always had a loud sound when running and did not heat. Well we had the microwave serviced within months of purchase while under the manufacturers warranty, it started heating better. Recently the turntable stopped working. We had 5 service calls before it was fixed. The motor had to be replaced along with several electronic boards. Now the oven will not heat to set temp and does not hold its heat. The repair company is coming to fix next week. I will never buy a KitchenAid appliance again. This was my 1st experience with KitchenAid. We also have a high end Kitchen dishwasher which we had to replace plastic parts for the upper drawer. Very Poor Quality. Now I know why KitchenAid does not have a customer service line you can call.

I have a built in side by side KitchenAid fridge purchased in 2007. The water input valve, part number w10146431 stopped working but the part was discontinued and is no longer available so the fridge cant be repaired. Whirlpools attitude was I can buy a new fridge at a discount. There should be a law that parts have to be available for 10 years so major appliances can be repaired. I think Whirlpool deliberately discontinues certain parts to force consumers to buy new appliances. Based on that thought I would never buy another Whirlpool appliance.

I purchased 4 new KitchenAid appliances with my new house. In less than a few months, the finish on the bracket that holds the handle to the oven of the range started to flake and peel. As others have written, KitchenAid describes this as cosmetic and will do nothing about it. I talked with 3 customer service persons and emailed pictures. My emails and voicemail message are not returned. I, too, bought KitchenAid thinking it was a high end appliance company. KitchenAid is not interested in quality, not interested in customer service, and not interested in backing up their products! I recommend no one ever buy a KitchenAid product! I certainly will not do so!

I originally purchased a KitchenAid refrigerator (model# KRFC604FSS) May 313 2017, along with 4 other KitchenAid appliances (this is a new build). All but the stove arrived 6/21/17. When we plugged the fridge in, it was making a very loud noise and many of our contractors said it was abnormally loud and I should call Pacific Kitchen & Home/Best Buy. When I did, I was told to talk to the Geek Squad and then call KitchenAid directly. That was the beginning of long wait times on the phone, automated voice messages, getting disconnected after providing endless details (they cannot call you back) and waiting to speak with a human that could take action. When I finally did speak with someone they argued with me about the date of purchase (which I have the receipt for) and how loud the noise was. They refused to replace the fridge and sent someone out. The first time I sat home for 8 hours and no one showed up. They rescheduled. The second time, they said they would be there between 8 and 12. They didnt show up and said they would come at 2. I was not able to wait, so I asked to cancel, and they said they couldnt cancel the appointment after the driver was already en route. They showed up and no one was here. When I called to reschedule they said that I wasnt there for my appointment which I explained was not the case. Then they fixed the fridge but not the dent or the rust on the front door. So I started the process all over. Finally after many calls and arguments, asking them to just replace the door, they refused and sent me free stainless steel cleaner. Pacific Kitchen & Home agreed to replace the fridge since they thought KitchenAid should have done this. The new fridge came the end of September. The ice maker stopped working early December (who needs ice during the peak holiday season?) So I made another appointment and they then canceled it, a few days before. Today the repairman came (12/29) and said that he didnt have the parts. He will be back next Friday. So this is the general gist of my experience so far. When the repair person arrives he is polite and does his best. Pacific Kitchen & Home have also tried their best (by replacing the fridge in September). The bottom line is that KitchenAid produced a poor-quality product, would prefer to fight with the consumer than provide service, and sends their repair people out without the required parts. It is important to note that this fridge was over $2600 and I have now had to take time off from work, on four occasions, and it is still not working. I have had THE SECOND fridge in my house for three months. It is still not working properly and failed during the month that I have the most people at my home. I would HIGHLY RECOMMEND going elsewhere with your business.

This dishwasher was purchased at Lows. It is a KUDS30IXSS1. The serial number is F10101981. They sent me a warranty expiration notice, it expires 2/25/2012. I wouldnt spend one more dime on this.Dishes have to be prewashed before loading them in dishwasher. Everything come out filthy after they are washed. Everything has a dingy film over it. I always wonder if we are going to get sick eating off the dishes. The dishwasher takes way too long to run the cycle. If you dont use the heat dry the dishes dont dry at all. All of my black cooking utensils are so discolored. I have been throwing them away and replacing them. My old Whirlpool did a wonderful job on the dishes and it cost about half of what this one did. It was about 5 yrs old and I gave it to my Mother-in-law. The only thing I can say about this Kitchenaid that I like is it is very quiet. I wish I could afford to get rid of this thing. I would sent it to good will and recoup a little of my money at least as a donation.

I bought my KitchenAid Dishwasher (Model KUDK03CTBL) on 9/5/09. Three months later, the memory board went bad and parts and labor were covered under warranty. Now less than two years later, the memory board is bad again. Unfortunately, KitchenAid will only cover the part, not the labor, which we all know is the most expensive part. When my repairman called for a replacement part, he was told it was a very popular item because apparently, the memory board needs replacement often. Warning: Do not buy this dishwasher.

I loved the way this fridge keeps produce fresh. However, several months after the warranty expired the ice maker quit working. Service man (recommended by appliance store) replaced it but did not fix the problem. They then replaced the compressor, evaporator, and valves. Quit working again. Now they say that it is a sensor (or a board) and needs to be ordered but will take 1-2 weeks. Ive lost two full freezers loads full of frozen food because the freezer temperature wont go below 30 degrees. Repair man stated that this model has 6 boards that can go wrong and often do. Today, ice maker is not producing ice again! Have another call into serviceman. This is the most expensive ($3,700) and the most problematic refrigerator that Ive ever owned. Am looking for a new refrigerator and am sure that it will NOT be a Kitchenaid.

Our compressor is broken on our refrigerator. The tech who came to repair it said the problem is that its a faulty compressor. This happens frequently, he said, and the company that made the faulty compressors that used to go into KitchenAid refrigerators went out of business a few years ago. One would think that if KitchenAid was using a part that it knew to be faulty it could at least give a discount on parts and/or labor when the part fails. Considering the cost of refrigerators today, its very disappointing that KitchenAid would allow customers to be charged an arm and a leg to replace a sub-par part.

Our KitchenAid Microwave #KHMS155LSS-4 (manufactured May 2006) has been beeping randomly and flashing the Lock key or F2. Nothing short of disconnecting will stop the beeping. Even after disconnecting the unit, I will power it back up & the Lock key or F2 will appear again & the microwave will not work at all. The beeping will continue for minutes on end. This product is dangerous and after having read the same complaints on Consumer Affairs website, its a major wonder why it has not been recalled as some consumers have stated that the microwave will suddenly turn on. I contacted Kitchen Aid & had a live chat with a rep who said, Based on the issues that youre describing, there are no recalls for the problem with this model and serial combination. I am very sorry for the inconvenience. We can only suggest for an accurate diagnosis and satisfactory addressing of any malfunctioning component that may be contributing to your concern that you contact a local factory certified care provider for further assistance. Would you like some referrals?. This is very disappointing to hear, Kitchen Aid is not doing anything about the issue.

My KitchenAid microwave will run on its own without touching the keypad and will show a code of F2 or PAN. The model number is khms155lss-4 and the serial number is trs5270229. This condition is a fire hazard and should be recalled. I am making a request at this time that this unit be repaired or replaced free of charge as soon as possible. Thank you.

We bought a brand new KitchenAid dishwasher from a wholesale dealer in Mississauga, Ontario less than a year ago with a 3-year extended warranty. Seven weeks ago, the fuse burnt and had we not stopped the machine, there could well have been a fire hazard. The repairs was called via the wholesale dealer who directs you to KitchenAid head office who eventually send a repairman who tells us that the parts have to be ordered and will be in touch. Weeks drag into months and it 7 months now. The handler for the company incidentally is in the USA and we live and bought the equipment in Canada. Multiple calls followed and we are offered a 3-year extended warranty to placate our annoyance. It seems 94 people ahead of us are waiting for their parts. Threats to reach the decision makers are blocked. We are given 48 hours notice which turns to 3 days. We are thinking of connecting with the Toronto newspapers and the Better Business Bureau. Where else can we complain where it will be noticed by other consumers and heed taken?

Five years ago, we fully remodeled our kitchen with all KitchenAid appliances including ice maker, side-by-side refrigerator, cooktop and wall oven/microwave, all supposed to be the top of the line. We have had nothing but problems with everything except the icemaker. Junk! We have just replaced both refrigerators with Samsung and we are looking for a new oven and cooktop, both of which died this past weekend. Junk! My sister and a close friend have the exact story. KitchenAid is junk!

Mergers Fail Consumers - We purchased Kitchenaid and Maytag appliances when we remodeled in 1996. Those originals are now approaching 20 years of excellent service but wearing out. Every one of the new Kitchenaid appliances has proven to be a complete joke. After a little research we are now starting to understand what happened and who is responsible.

I am extremely dissatisfied and could kick myself for purchasing KitchenAid appliances. We bought a suite of six KitchenAid appliances for our newly remodeled kitchen six months ago. We installed them four months ago. Last night, I turned on the self-cleaning cycle for the very first time and woke to a kitchen full of tiny pieces of glass. A repairman will come in five days. If this is anything like the experience we had with the new dishwasher.We installed the dishwasher and I ran a load of dishes. All of a sudden, I noticed water gushing (damaged new hardwood floor), faulty part. It was three weeks before it was fixed. I ran two loads of dishes and the door latch stuck. A repairman came out two weeks later and used a tool to pick out the latch. He told my husband to pick out the latch if it did it again. I did not feel so good about that. One load and the same thing happened again. We called for repair, and it is two weeks before they can come out. We didnt hear from them in two weeks, so my husband called the service department and then the salesman. The third week, the part came in and they said the part was faulty. Now we have to wait for another two weeks before they come out and replace the faulty part. The dishwasher is working now and the oven glass exploded during the cleaning cycle. I feel like I lit a match to $10,300. I have read the comments listed and feel this exploding glass is an extreme safety issue. And to think I was so proud of my Kitchen Aid appliances. Why does this company not care about their reputation and customer satisfaction? What a headache and heartache. I wish I could turn back the clock and that money would have gone to another manufacturer that stands behind their product and cares about customer satisfaction.

I wish I had seen this site before we purchased our KitchenAid Stainless Steel range, Model #YKESS907. One year after buying, we tried the self-cleaning function for the first time. It blew out the thermostat, shut down the front panel, and locked the oven. I had it replaced under warranty and didnt think to try it out again, until one year later. Turned it on and exactly the same thing happened. My retailer picked up the cost of the thermostat but I paid the $175 service call. Once up and running, I turned on the self-cleaning function with the service guy still there. He left and 90 minutes later, it blew again.Sounds like I am ** in regard to Kitchenaid doing anything about it. Anyone know a lawyer who owns one as well? $2300 plus tax for an appliance that doesnt do what it is supposed to do.

I made a choice to buy all KitchenAid appliances when I built my home. I have had problems with all of them. Mostly the refrigerator. The first one only lasted 9 years. (From what I read I did good.) They did give me a good discount on a new built in refrigerator (2001). Now this one lost all the refrigerant from a copper line that corroded through. Called to get it repaired and found that no-one is willing to come out to repair it. I did find a place that said $1900.00. Looks like its time to buy a different brand this time!!

Tonight while eating dinner, the dishwasher just started making a strange noise and steaming like the drying cycle started coming out. We shut off the power to it, but it kept running. Then it started filling and started flooding the kitchen. Prior to this, the door lock started acting up and it has been hard to lock. Previous to that, the soap dispenser stopped working. After 2 years, the racks started breaking and falling apart. Model number KitchenAid KUDP02IR.

I attempted to cook a baked potato in our KitchenAid over the range microwave (KHMS2040WSS). Please note that using the sensor setting was nothing new to me, I have used the Baked Potato sensor setting many times before with good results. This last time though went horribly wrong, the potato wasnt baked when I returned, it was charred to a black ash. It wasnt even recognizable as a potato. The microwave safe dinner plate that it was on had cracked into pieces and started to adhere to the glass rotating dish. The rotating glass dish itself fractured right at the center and the plastic pivot almost entirely melted. The white interior was stained dark gray with smoke soot. I called Sears because the microwave is only 11 months old. Sears sent out an appliance specialist from A&E Service. The A&E technician performed a few tests and found the appliance was working properly and had not malfunctioned. The finding was that it was my fault as the consumer. My next call was to Whirlpool customer service at 1-800-253-1301. They were unable to help for two days because no report from A&E was available. Finally on day three, the office at 1-800-253-1301 called A&E and got the report. Then the Whirlpool representative stated they were not going to assist because it was found that the potato caught on fire not the microwave. I asked for a supervisor and was transferred to another office (I know it was another office because the toll free number changed to 1-866-640-7146). At any rate, after an hour long call which truly amounted to wheel spinning, the supervisor agreed to call A&E again to see if any other options were available. Much later that same day, he left a voice mail stating that Whirlpool would help with the cost of parts. Ugh, I am so upset! The microwave is virtually new and I didnt choose how long to cook the potato, it was supposed to sense this and cook it accordingly. I have had $99 microwaves perform for years without incident. Then you really think that you are doing yourself a favor by branding up to KitchenAid and paying the extra cash for nothing. Has anyone else had this experience where the sensor setting overcooking something to the point of charring, smoke, fire etc? Have you contacted Whirlpool and if so, with what result? I feel that they should at minimum fully restore the microwave for no cost. Optimally, I would like to have a new microwave or a full reimbursement.

Its easy to use, could use higher power. Over the stove range hood type. It was fairly easy to install, but use 2 people, too cumbersome for doing alone. 800 watts, wish I had purchased 1100 watt model. It was relatively inexpensive. Under $250.00.

Refrigerator Model KSC23C8EYY03 just a year old. Problem with ice forming behind bottom drawer in refrigerator section. Needs a new fan and thermistor. After waiting for parts and then put on the service schedule, the repairman came but had the wrong part. Now, again waiting for the part and to be put on the service schedule. Without a refrigerator for three weeks. Also, the fan is encased in styrofoam held together by tape. No wonder there is a problem. Also the reviews for the repair company sent by KitchenAid were not favorable. I found this out firsthand.Updated on 03/10/2016: In August I had ice built up behind the drawers in the bottom of the refrigerator. KitchenAid replaced the fan and thermistor. Seven months later, same problem. KitchenAid denied any problems with these parts.

Two year old, top of the line dishwasher, was not filling with water. Repairman came and said the water was pouring out of the motor pump assembly which needed to be replaced for $412.00. I live alone and run the machine 2-3 times a week. I am replacing it with a Bosch since this happened even before the much-reported control panel failure and broken top rack.

I purchased a KitchenAid dishwasher in September of 2010. The purchase price with installation and taxes $800.29. A service call was made March of 2013 with a broken latch. In 2015 the same problem occurred. This year 2016 in September the latch broke again and now its two months later and the panel of the whole electrical circuit board does not work. I am extremely dissatisfied with this product. I actually have never gone online and made a statement as far as dissatisfaction with an appliance. It seems like to me that not only are products made to break with being told I should have purchase an extended warranty which from many of the reviews is an additional waste of money. I wish I had looked at more reviews prior to purchasing the product. Dishwasher model number is kuds30ixbl. I was upgrading appliances and wanted a nicer product. I will never recommend a KitchenAid appliance again. When I spoke with people on the phone it was very dissatisfied. Basically Ill have to say that most companies are no longer concerned with customer service. I plan to look for the cheapest dishwasher I can find with as few electronics and things to break as possible.

We purchased new Kitchen Aid Appliances for a total kitchen remodel 3 1/2 years ago. We also purchased the extended warranty from the people who sold us the fridge (Kitchen Aid Counter Depth Refrigerator with French Doors), range, and dishwasher. Both the range and the fridge have had problems within 2-3 years of use. The range had warranty (from the extended warranty coverage) repairs 3 separate times! Now, the fridges water valve stuck open and flooded the kitchen floor which is 3/4 inch tongue and groove maple hardwood. The extended warranty people (Repair Master) will only cover fridge repairs. (They deny they will cover any collateral damage.) We still have another year and a few months on the fridges extended warranty which would take it to the appliance being 5 years old. The extended warranty people said we have to go to Kitchen Aid for help with the floor damage. Just got off the phone with Kitchen Aid and they denied any obligation since their 1-year warranty was up. So, with what could be several thousand dollars of damage to the kitchen floor, we are forced to place a claim with our homeowners insurance! We have never paid more for appliances in our lifetimes (married 35 years) than we did for what was supposed to the top end appliances such as Kitchen Aid. And then, once Kitchen Aid has your money and a year out of you - you are on your own! We will never purchase Kitchen Aid again. They are simply not Worth IT! And the extended warranties are baloney too! You might as well save your money. Its too bad that big companies dont care about the little guy anymore! Think long and hard before you buy Kitchen Aid!

Fridge purchased May 2015. Lid for cheese drawer kept falling off whenever opened and puddle kept forming on floor below bottom freezer. New cheese drawer lid ordered, still didnt fit properly so technician had to shim the sides and now there is a gap on either side where debris could collect and cant be cleaned out. Door on bottom freezer deemed to be warped causing it not to seal properly, thus huge frost accumulation on inside of freezer and bouts of thawing causes puddles on floor in front. Waited 2 months for a new freezer door, arrived and when technician went to install found it also was warped. Now have to wait another 2 months for a second try. Whole unit is substandard. I asked for a replacement fridge. Of course, they refuse but they are happy to keep making repairs. I am not happy to have to make myself available for repeated visits by technician for a problem that remains unfixed.

Installed 2003. There is something defective about this VERY expensive refrigerator. It builds up ice on the back refrigerator wall rendering 2 bins useless since it freezes the fresh food. If I turn down the freezer temperature down, ice cream turns to mush, so that is not an option. I have contacted KitchenAid over this situation years ago and all they do is send out a contracted appliance company to troubleshoot. You are responsible for paying for the troubleshoot and since I am not on warranty, I must pay for repairs. After the appliance company charges exorbitant fees, they say it is a bad baffle, and a new one is installed. I have done this 2x now, and the problem is still there. I am living with the ice build up as replacing these built ins costs almost $10,000. I wish I had paid more at the time for a Subzero. I had one for 20 years and NEVER a problem.

We bought a brand new KitchenAid 29 cu. ft. French Door Architect Series II and it would not work right from day one. The ice maker is a joke and the freezer will not cool... Our ice cream was liquid by morning time. Luckily we didnt put everything in there after we thought something was off about the freezer. WHY in the WORLD would KitchenAid sell such a piece of junk to their customers. I bought this thinking it would be good quality, but all I have is headaches. I hope I can just return this and get something else...SOON!!! I would love to know if there is ever a lawsuit over this fridge because I would sue-thats how bad this fridge is.

This refrigerator has been in use since 2007 and I have not has any problems with it. The ice maker works perfectly, the temperature controls and meter for the filter works great. I have the stainless steel side by side cabinet depth model with ice and water in the left hand freezer door. I am very happy with my refrigerator.

Purchased range KSEG950E in January 2016. The oven never has worked properly. I have had service out at least a dozen times. Purchased the extended warranty out of necessity and have regularly had technicians out for service. I’m told each time that there is nothing wrong. My oven does not hold temperature. I set it and it will vary up or down 50-75 degrees during baking time. This is totally unacceptable to me as a baker. I am very disappointed in KitchenAid, I usually love their products. We are about to trash this very expensive range and buy another brand!

I had an issue with the icemaker (not making ice). I called KitchenAid and technician came out. He stated he needed to order a part. We left for the weekend, came back and because the technician did not restart the refrigerator, we lost everything in the refrigerator and freezer. That was 3 months ago and icemaker is still not fixed.

Purchased a KitchenAid Dishwasher Model KUD30IXBT4 Series F15106777 dishwasher with extended warranty four years ago and it already quit working. Unfortunately it is no longer under warranty as of March of this year. Control panel does not function as of today. Not impressed. Will never buy another KitchenAid Product as long as I or anyone in my family lives. And am going to spread the word to everyone I come in contact with. Very disappointed in most appliances on market today. Have had nothing but headaches. This is our second dishwasher in 8 years and there is only two of us living in our household. We take very good care of our stuff.

On June 27, 2018 my parents purchased side by side KitchenAid refrigerator model: KRSF505ESS. They made this purchase at Canadian Appliance Source. The product was delivered on Sep.20.18. The product has not performed well since opened, the freezer didn’t freeze and the ice maker didn’t work. To resolve the problem, we contacted WHIRLPOOL CANADA, at phone 1-800-807-6777 as they are taking care of the appliances after the purchase as a manufacture warranty. We scheduled an appointment for Sep.27.2018 and the technician appeared on the wrong address, even though he was provided with the address shown above and the postal code. We called to Whirlpool Customer service again and scheduled new appointment for Oct.1.2018 from 9am-1pm, Spoke to Brenda. We arranged the time and took time off from work, nobody appeared, no phone call made to notify us.When called Whirlpool on Oct.2.2018, they advise that the appointment from Oct 1st rescheduled for Oct. 2nd (without any notification to the customer) and the technical behind the schedule. The time of my call was 8pm Est. on Oct.2.2018. The tech didn’t come (spoke to Stephanie). I called Whirlpool on Oct.3.2018 stating that the technician wasn’t at the place and they offered to reschedule the appointment for Oct.10.2018 for 8am-12pm (Spoke to Tylor). At this time the technician Ram **, from “The Appliance Pros came. He did some maintenance and advised to wait for 24 hours to see if the fridge is working. The refrigerator didn’t work, and at this point both the fridge and the freezer weren’t operated.I was calling Whirlpool Canada on Oct.11.2018 and explaining that the fridge is not working. The representative after a long wait on hold explained that we are on emergency status but unfortunately she doesn’t have any records or documentations from the technician about the issue. I called Whirlpool Canada on Oct.12.2018 at 8:30am Est, and they said that the technician should come secondly to monitor the issue, and it is scheduled for Oct.16.2018, and again nobody notified us about this.I am very frustrated customer of being offered poor service, very long waiting times on hold, NO COMMUNICATION between the customer, the Customer Service and the maintenance team, and no resolution in timely manner. I would like to address it, since it is not the way Whirlpool should serve their customers. I would like to get faster response for the addressed issues, need to be notified about any changes that done by the customer support representative about any changes or updates about the service. Im not typically writing reviews but this situation should definitely be addressed. I hope my review will avoid people of dealing with CAS in particular and Whirlpool Canada in general.

We paid a lot of money for this dishwasher. I had high expectations which were not met. Do not be fooled. A name does not mean a guaranteed quality product. The door malfunctioned after just a few months and now the dishwasher smells terrible as it doesnt clean like its supposed to. Why have a dishwasher if you have to scrub every dish before putting it in the dishwasher? Thats a waste of my valuable time. Research your purchase! Dont buy it for the name only. Youll be disappointed.

I purchased an existing house with a KitchenAid Superba stove/cooktop and microwave combo. Everything worked fine for 6 months until I got the crazy idea to use the self-cleaning mode. The oven no longer heats now. I tested the heating elements and they are both fine. I found out that it is most likely the thermal shutdown fuse, a part that runs about $45-$50 online. I can do the replacement myself but as many others have said, I wont use the self-cleaning mode again. For those who cannot afford the cost for a service call, its a pretty easy part to replace - if in fact that is all that went bad during the self-clean. After reading the hundreds of the same complaints out there, I guess I feel lucky that my oven didnt literally explode and possibly hurt my 3 year old. I would be willing to join in a lawsuit, should a lawyer out there be interested.

We have a 42 KitchenAid refrigerator and have had the Tech out 3 times for repair. We were told by the technician that the fan motor had shorted out and caused the main control board and another fan to go out. So 748.00 dollars later, we still have no refrigerator working and this is after the Tech removed the board and the fans and said the board is not being made and so it has to be sent out and rebuilt...should be 2 weeks. They would ship the product to us and then we call them and set up another appointment. When the 3 items came couple of weeks later, the one fan that was a heavy metal blade is now being replaced with a thin...black plastic one. Note: when Tech opened the box, the fan was broken…one blade completely broken off and 2 other blades were cracked…Now mind you, a kid’s plastic toy can be thrown, dropped, kick and abused by the kids and not break, but this fan got all this damage just being shipped to us and this is supposed to run and operate my 9000.00 refrigerator?? The Tech said, “Well they changed to plastic because it is lighter. Are you kidding me? Lighter? Are we going to carry this refrigerator around? No, it’s cheaper...and also a piece of junk...not even a heavy plastic. If it cant survive shipping, I have to wonder how it will run my refrigerator. Now the Tech puts all the parts in and tells us that will be 748.00+ and also we can buy a warranty to protect us from other repairs for 210.00…Did it and he left. 3 hours later, I decided to check it to see if I could start putting my foods in and if it was cold enough...Not working...flashing lights on the panel...from 60 to 30 and no ice maker working either. I called them back ASAP...they said we will make another appointment for you...Are you kidding? Send back the Tech. After much discussion with the service people, they came back 4 days later...Tech says board is no good...has to be sent back to where it was re-built and he (Tech) spends most of the time on the phone with someone...telling him what to do (I guess). He states he has been with the company for 31 years but both times he is on the phone with someone most of the time. So now we are supposed to get the board back in a couple of weeks...and then call them again to have it installed. Meanwhile, they have received 748.00 plus 210.00 for the service warranty and I have nothing...no refrigerator for over a month. This is unreal…like the product does not have enough problems...they change out the metal parts for these thin piece of crap plastic and control boards being shipped out to the customer without being tested to see if they were rebuilt right before they send it out to be installed. So I lose all our food and pay for a rental fridge while this mess is still going on...Service and Quality...RIGHT...I dont think these Techs know what they are doing or why would they need to spend most of the time on the phone with whomever it is they are having walk them through this service...

KitchenAid model KUDE70FXSS Dishwasher - Bought this unit in 2011. Out of the box, the control panel never worked right. I would frequently have to reset by unplugging and re-plugging the machine to get it to work. 3 years in, the control panel died and was replaced by the appliance store under an extended warranty. The top rack wheels have broken off twice and been replaced. Bottom rack wheels have broken off once and been replaced. Top rack after 6 years is peeling and rusted. Dishes will not clean completely unless you wash them first (kind of defeats the purpose of having a dishwasher) and the prowash cycle takes forever to run. All this time my wife has said, “We paid a lot for it and we will make it work.” FINALLY last week, a rubber spatula fell on the heating element and burned badly... stunk up the whole house. After days of fighting trying to get the burnt smell out unsuccessfully, I got my wife to agree to get rid of it and buy a new dishwasher.... It is NOT a KitchenAid. All that is left now is to get rid of the stove and refrigerator (yeah the stove/oven dont work much better).

Mine is a gas model and I absolutely love the stovetop however with the new technology they have for these ovens. I have had issues since day one with the oven temperature not remaining consistent. If you want to bake pies or cookies that require a very even temperature it is very inconsistent.

We built a new home in the Rio Grande Valley in 2005. Since we had previously remodeled our home in Irving, Texas using KitchenAid products which gave excellent service, we assumed we could rely on newer models to do the same. This was a mistake. We installed a stainless steel oven/microwave combination (Model No: KEHC309KSS 05, Serial No: XS060040 57). The microwave door springs continually break and the light bulb burns out regularly. The product requires a service call every year. It requires two men to change the microwave light bulb because the whole unit has to be pulled from the cabinet. One man must hold the unit while the second replaces the bulb. Even though the service people are told they must send two men, they seldom comply, requiring the scheduling of a second service call. If we did not continually purchase extended warranties, there would be no way to keep the product operable. After reading all of the posted complaints, we are now afraid to use the self-cleaning part of the actual oven. This was a poorly designed product which never should have been marketed in the first place. After a two page letter listing the number of service calls and the problems, we received a call from KitchenAid stating they had received the letter, had no record of any previous complaints and were relaying the information to their engineers. It sounded as though there would be no follow-up and no effort to resolve the complaint. Its amazing that a company can continue in business with so many complaints against it by relying on past reputation. We would never recommend a KitchenAid product again.

Within the first year, the interior shell began developing cracks. It took hours on the phone to get a satisfactory response from the company. Its been about 7 years now, and the repairman said ...it would cost close to $1,000 to fix, and that it isnt worth it since it will likely break again. Because they always do. I spent a pretty penny on KitchenAid because I was told they are top of the line. Well, I feel cheated out of $2,000.... I have to throw this refrigerator away that literally looks brand new!!! It is absolutely gorgeous, and having to wheel it to the curb is a gross obscenity!

Since posting the initial review, I was contacted by a KitchenAid engineer who scans online reviews about their dishwashers. Im happy to say that the dishwasher has now been repaired at no cost to me. Hopefully the replacement rails and adjusters will last longer than the original ones did. Im very pleased that KitchenAid stepped up to make this right. Ive been a loyal customer of KitchenAid and will continue to be in the future. But this is only a great dishwasher if it stands the test of time and thats yet to be seen.

Bought an expensive French door with an extended warranty. It stopped working and we called for service. The warranty was 4 days out and they would not cover any expense. The fridge has never worked great. The front drawer faces came off and earlier in the year they came out to tell me they didnt cover drawers or ice maker function or anything else! Lemon service and lemon product!! Never deal with this company.

We purchased this fridge 7 years ago and it is built into our kitchen -- thus not easy to replace with an alternative. It stopped working one week before Christmas. An engineer said that it was the main circuit board that was faulty, We called KitchenAid (Whirlpool) and were told that it could not be repaired and they could not assist in replacing it. They claimed that the company who supplied these boards to them had been destroyed in the Japanese Tsunami and it was not possible to replace them. They actually said to us, You are on your own. How can any responsible manufacturer say such a thing!? Clearly they have no concept of who keeps them in business. They offered 25% off a new fridge (to replace would be $10,000) but would not put this in writing or tell us how we could access the discount. It was impossible to reason with them. In despair we turned to the internet and found 355 similar complaints (all negative) about the same fridge. However, we also found a guy in Florida who said he could repair the board for $120. We had nothing to lose so we sent it to him. He was brilliant, texted when it arrived, texted that he had tested and confirmed it was repairable, texted when he had repaired it, and then texted again to say it was on its way back. Brilliant, all within 24 hours! We fitted it on its return and hey presto, the fridge worked and has continued to do so. So why cant Whirlpool be as caring and offer this service, indeed even work with this gentleman? You can go onto eBay and find the board you need for sale at $1800 (supply & demand!) plus you may also find other similar people who offer to repair the board for around $120. We now have our fridge working again (and have not had to buy a new one and refit the kitchen). However we will NEVER buy a Whirlpool/KitchenAid product again. (They trade under more brand names than just these, so look carefully). Indeed having had a whole spate of other kitchen appliances also break down for various reasons, we have determined to NEVER buy a US-made brand again if we can avoid it. (Marvel are another one to avoid in our view). The only branded kitchen appliances we have that has never broken down is made by Miele and LG. Our kitchen engineer said that this Miele and other German brands (and Korean) are the models they are called out for least. On telling this tale to friends, 3 of them all said that they had the exact same problem with their Kitchen Aid refrigerator at about the same time. One had felt obliged to replace with the same product but 2 others said, Never again with KitchenAid, and purchased other manufacturers. It makes you wonder how any company can stay in business with this level of low quality products and poor customer service. I suppose if you have bought up most of the competition (at least in North America), you can feel that you control the market and thus dont need to care. Complacency is the beginning of most disasters!

Like so many others on this site I purchased a KitchenAid refrigerator almost 5 years ago and it has begun to fail because of defects in the motherboard controller part number 225-9350. After repeated phone conversations with KitchenAid in Michigan I have reached the sad conclusion that KitchenAid has defrauded its consumers by providing consumer products with defective parts and failing to provide the replacement parts in a timely and effective manner. This of course may be due to the Japanese tsunami, however it has been a number of years since that disaster and KitchenAid is undertaken not to find manufacturing facilities to manufacture this rather simple part. Nonetheless this situation may very well be designed to compel the owners of defective merchandise to purchase yet another KitchenAid product. In this respect this is consumer fraud.

I purchased a new KitchenAid dishwasher 1 year ago! Model #KDTE104ESS. It’s a piece of garbage. I was taken by KItchenAid. The dishwasher has tore up 2 times and had to have the repairman. Before it was a year old. It still doesn’t work correctly! It doesn’t clean the dishes. I prewash the dishes before I put them in. I paid almost $1,000.00 for this dishwasher and it doesn’t clean the dishes at all. I have to rewash the dishes by hand. It was a waste of money. I will never buy another Kitchen Aid product. Buyer beware.

Ive had a KitchenAid model KSC24C8WH refrigerator for over a year now. Technically, it works as it cools food as intended. However, the unit makes a loud grinding noise periodically that sounds like a chainsaw gradually cutting through a metal pipe at different speeds. As you might imagine, its very irritating. I highly recommend trying a different brand. Hearing this noise drives me nuts and I cant wait to replace the unit which will happen much sooner than it would have with a refrigerator that works the way a normal refrigerator works.

Brand new oven. Used oven in bake mode twice before. First time using in convection roast, set temp at 350, 45 minutes later heard a pop, went into kitchen, fine glass shards on floor, glass door in oven shattered. Called kitchenaid, they asked questions, said they would transfer me to the safety department, and disconnected me. I re-called, waited another 8 minutes and finally got connected to a person. Asked if anyone was hurt, I stated my dog got cut on his foot, they said they were sorry. They set up a repair appointment for the next week, they said if the repairperson had the glass they would fix it, otherwise they would order the part. I asked why they didnt tell them to bring the part, they said that was up to the repair people. I asked if there was any compensation for the meal in the oven covered in glass, they stated they dont do that. I asked if this was a recurring problem, she never did really answer, except to say that it is glass and glass does break. This issue really should be revealed when purchasing, and the extent of the problem revealed and pursued. If anyone had been in the kitchen at the time, they definitely would have gotten hurt.

When we moved into our new house (new build) this was our refrigerator. It looked wonderful, but thats about all I can say positive about it or Whirlpool. Constant icing issues with no resolution from Whirlpool. This is a known issue as Ive come to find, but all Whirlpool does is provide a repair to melt the ice. No replacement, this is the third or fourth time this has happened. My recommendation is to NEVER buy this model, and if possible, never buy from Whirlpool.

My KitchenAid dishwasher caught fire caused damage to my home. There was a class action lawsuit with a substantial settlement/compensation to the owners. KitchenAid offered me $100 off MSRP for a new dishwasher. I can purchase a new dishwasher for hundreds off msrp at my local mom and pop store. KitchenAids offer is not only insulting and offensive but also no different to what they offer all their customers with minor complaints. Kitchenaid dishwashers involved in the lawsuit were found to be faulty and downright dangerous as they catch fire and can burn a home down. Had I not been home at the time, my home would have been destroyed and $100 is what they think is appropriate. KitchenAid does not stand by their products nor do they provide support or assistance.

I am writing is regard to several phone calls that were made to get a service call for my dishwasher. I was on elevator string music for 30 minutes from 07:28 to 08:03 AM. At that point I read off numerous numbers to the girl only to be advised to another telephone number and then at that number redirected to the place of purchase, and then to a holding company that has the warranty policy which was issued December 18, 2011 to December 18, 2014. KITCHENAID needs to select better people to handle these calls. I encountered a couple people to be rude and insensitive to the needs of a consumer. The final call finally resulted with an appointment for a technician to appear at my home between 12:00 and 5:00 PM tomorrow. After all these endeavors, I searched the internet and found CONSUMER AFFAIRS SITE. I am really upset that I had not looked before I leaped with KITCHENAID when I read issues with plastic wheels, broken dishes and completely rejected consumers dating back to before November 16, 2013. I counted at least 26 wheel issues of 529 complaints listed. Why wasnt a RECALL issued to correct this obvious and repeated documented poor quality in workmanship? This technician tomorrow should be bringing NEW REVISED WHEELS for this dishwasher. Needless to say - NEVER AGAIN KITCHENAID.

Wow! I am completely dumbfounded at the incompetency and lack of customer service KitchenAid provides for warranty work... Start to finish, it has been a horrible experience and my very expensive, 3 1/2 year old fridge still isnt working. I dont even want to go into all the details because this has already wasted so much of my time. I just wished I had read all the other reviews prior to purchasing this fridge... very disappointing and I will not recommend nor purchase any more of their appliances.

Purchased a new KitchenAid Dishwasher in November 2014. Paid $800.00. The first one never cleaned the dishes and within 30 days we replaced it for a new one figuring that the first one was simply bad. We were wrong. I previously had a Fisher Paykel drawer system and while it had some issues, it still cleaned my dishes and I was pretty happy with it. The kitchenaid simply doesnt clean! I have to basically wash everything before putting it in. The repair man suggested using high heat and power scrub. The only thing that did is bake on items to silverware and melt the cheap plastic holders on the upper rack and the ones that arent melted just fall off over and over. So, so, so disappointed! Do not buy this or any kitchenaid dishwasher!

We installed our KitchenAid Refrigerator model #KFXS25RYBLO in February 2015. Within 6 months the ice maker stopped making ice. The repairman told us it needed to be replaced and that he has had to replace EVERY KitchenAid ice maker from that model. Next 1 year later the hose froze up and had to be replaced. The repairman explained that it was a new and improved hose that once again KitchenAid replaced. Then 1 year later the bottom freezer froze up. Once again another repair. Then today March 2018 the ice machine is AGAIN not making ice and after troubleshooting the repairman now says we need a new ice maker. This is the WORST refrigerator that we have had in our 41 year marriage!

The front control panel of stove/oven does not work well. I started the oven and then could not turn it off. It was very scary. The machine finally had to be pulled out from the slot and manually unplugged. The panel off button does not work, and the other functions work sporadically. Mary kept insisting that these issues do not exist with KitchenAid appliances, when there are so many complaints and similar scary experiences from other owners.

This is an awful same story. I self-cleaned my oven and then the control panel blows and now for the 2nd Thanksgiving in a row and well over a thousand between cost and repairs, Ill have no oven. Thanks Kitchen Aid-lousy product, lousy company. Recall your electronic panels and stand behind your product!

Absolutely ridiculous company. Todd the supervisor told me the inside of my microwave that has paint chipping maybe hazardous but even though it’s not even 5 years old it is only considered cosmetic and is not covered under warranty.

Kitchen Aid used to be the best out there. Now they are worse than GE. Since buying my Kitchen Aid appliances in 2014 I have had nothing but problems with each piece. My compressor has gone out of my refrigerator twice, The dishwasher top racks just disintegrated, the microwave plate cracked within a week and now my oven wont work. When I go to preheat it, the message reads That function is not available. I am replacing every piece after the first of the year and I will never buy kitchen aid again. Company could care less and when you call to ask what could be wrong they want to get a credit card so you can be charged for their help. Very embarrassed I even have Kitchen Aid in my home. Not respectable, well built appliances anymore.

My brand new dishwasher leaked from the moment we got it. Kitchenaid took a long time to send not one, but two repair men out to check it out and we were told by BOTH that we should have the dishwasher replaced since the tub was damaged in addition to a marked front panel. Then it took them weeks to finally say they are replacing the parts and then they come to refurbish it and the tub they bring is damaged. I now have to wait an additional 12 business days to have them come back. This will make a total of 3 months without a dishwasher and I have a toddler. They are the worst customer service I have ever seen. I will never ever buy a product from them and I will never recommend them to anyone.

I bought it at a dent and scratch so sometimes it gets ice in freezer. The important part so far is that it keeps things nicely. It seems to keep everything beyond what is expected in the fruit and veg departments and milk lasts longer.

We purchased the top of the line in the KitchenAid dishwasher - KUDS301VBL3. This was the second KitchenAid dishwasher that I had owned. The first one I purchased was a workhorse. No problems, just got old and wasnt worth fixing. So I updated my kitchen and bought the new top of the line model. I am now waiting for a repairman to show up to fix the door that keeps breaking. This is the second time. There is something in the door that keeps slipping off and causes the door to slam down hard when it opened. I have a 16-month-old granddaughter who could easily pull on the door and suffer an injury if this door fell on her. I have called KitchenAid and left messages and so far have not been contacted by anyone. I had no idea that the quality of the KitchenAid appliances had hit such a low standard. This is the second time that this door thing has happened, so there must be a problem and KitchenAid needs to take responsibility and fix it before they have a lawsuit on their hands where a child has gotten hurt by this door malfunction. I am going to complain to all the consumer and product safety organizations that I can find on the internet.

I have always owned KitchenAid appliances. We thought they were the very best. I purchased a new stainless steel electric oven. The first time I cleaned it a fuse was blown. The oven has to be removed from the wall to fix it. I then realized that every time I used the self-cleaning it would blow the same fuse. After about 6 times I asked the repair man what could be causing this to blow and he said, I see this all the time so dont use your self-cleaning and it wont happen. Why buy self-cleaning if you cannot use it? So I used it again before Thanksgiving and another repair man from another company came out and had to order the fuse so no oven for Thanksgiving. I told him something must be causing the fuse to blow with the extreme heat cleaning the oven. He told me the same thing the other repairman said, Dont clean it. I have owned a double KitchenAid oven in the past that was wonderful and never had a problem. My other appliances are KitchenAid but after paying all this money for what I thought was one of the best I will never buy KitchenAid again.

I purchased a new home with a new refrigerator. From day one the refrigerator froze everything. I called KitchenAid who sent out technicians. They have now come out 3 times replacing multiple parts and told us it was fixed. Of course, it is not. I called KitchenAid again who told me that only counts as 1 service call and they would need to send another company. They need to have at least 3 service calls - of course my 3 only count as one. So, back to square one. 4 weeks already with a fridge that ruined all my food and is running up my electric bill. Plus, the companies they send out can only give you a full day appointment and the company they sent doesnt even come in the window set up.I tried to talk to a manager but shockingly one wasnt available. Honestly, the worst customer service and a worthless product. I will never buy KitchenAid but am now stuck with a non-working expensive refrigerator and nothing I can do. You would think that at least a brand new product would work or they would do something about it.

Superba YKEBC107KM - 2 issues; Door hinges seized and new thermostat blew after one self clean. 2 authorized repairmen failed to fix my door hinge problem. The 2nd guy said it would be $600 parts & labor in addition to the $150 service call that left my oven torn apart! I ordered new hinges and receivers from Partselect.ca and installed them myself. All good. I thought it would be smart to replace the 12 year old thermostat while I had the unit out. The replacement thermostat blew with the first self clean cycle. Partselect sent me a replacement which I just installed (now Im a pro at working on this unit!). I suspect the part is NOT at fault. Its more likely the lack of ventilation in the cabinet space to dissipate the extreme heat created during self clean. The thermostat is actually working properly. It senses the operating temperature has risen beyond what the components can handle and shuts it down. Unfortunately, this solution is not prioritized by manufacturers and technicians. The feature is what sells more units. So its true; more bells and whistles doesnt necessarily mean better! KA will not give consumers any insight into repair of their products. It is a racket that insulates the manufacturers through the technicians, financed by the consumer.

I have a dishwasher that is 2 years old. It came with a 1 year warranty. I had appliance repair company out at least two times, not cleaning dishes well, rollers on top shelf replaced. Did get advice on using quantum finish which helped with cleaning some. Cheap plastic rollers replaced. Now dishwasher rollers and door had to be tightened by repair man. Now needs seal for door because it is leaking. I will not be buying another KitchenAid product after this experience. Was told no recall on product just poorly made by repair company. I agree.

We purchased our unit almost two years ago from HHGregg. When the oven is turned on, hot air rushed out of the warning drawer. Also, there is a chemical smell that gives me a headache. I called last year and a representative came to look at the unit and explained that this is how the new models are. I have stopped using the oven as it gives me headaches and makes my kitchen very hot.

Purchased the KitchenAid gas stove with convection heating. Worked for 2 yrs then board on panel went out. Oven would not work. Had service tech sell me for $1000 he would fix computer board and stove. I laughed out loud while I was escorting him out the door. So I have a stove, I would like to sit on the corner and let a bus run it over until it is mashed into the street. BUYER BEWARE. STICK TO KENMORE!!

After several experiences with our KitchenAid Dishwasher (Model KUDE60HXSS, purchased 4/17/12) including flooding, pump failure, control board failure etc. starting less than a year after purchase, I can only say that our voice has joined the chorus. I discovered this website and upon reading a recent entry seriously thought my husband had already gone on this website and written a review. There were many that were practically identical/very similar to our horrific experiences with our KitchenAid dishwasher and the accompanying atrocious customer service.At this very minute I am typing to the sound of 3 industrial size fans in my kitchen drying out my wood flooring and kitchen cabinetry for the third time in 2 years. My guesstimate for all this is in the realm of a year of college tuition (private, liberal arts) as we have now had 3 replacements of flooring, cabinetry, and plumbing. So I definitely hope my daughter is cramming in those college classes, because she is going to have to hurry up and graduate in 3 years as KitchenAid has burned up one year of her tuition!

We bought all new appliances 4 years ago. The salesman at the appliance store said KitchenAid was the best. Well apparently he must get a kickback from them because nothing could be further from the truth. In fact the KF1S29BBMS00 french door refrigerator actually sucks! Shortly after we had it the freezer stopped freezing. At least this was covered by a recall. Now, the unit is 4 years old, the ice maker stops working. We called the repair place and they came out and very cavalierly said, Oh yeah there is a service bulletin on this. You need an add on kit to stop the unit from freezing up.OK to my thinking service bulletin is an admission of wrongdoing. Poor design in the first place. So since the unit is out of warranty and we chose not to pay for a ripoff extended warranty we have to pay over $430 to fix what was not designed right in the first place! How can this be our fault? Why would we need a warranty to cover a design flaw? Now while waiting for the repair person to come back with the part that they had to order the drawer in the freezer will not freeze. The lower main compartment is fine but the door will not freeze. DO NOT BUY A KITCHENAID APPLIANCE. Their poor design and engineering becomes your problem.

I have a double oven, KA, and the glass is very dirty inside the glass windows. There is no way to get in between to clean it. I called the company, and was told, that if I want my oven clean, I should call a serviceman to take my oven apart - My cost!!!! How can anybody make an oven that cannot be cleaned? How can you sell an oven that needs to be cleaned by a serviceman every time?

On September 30, 2014 we purchased a Kitchenaide 42 side by side refrigerator, Model # KSSC42QVS06, Serial #K43809168, Sales #5508519 from Pacific Sales in Escondido, CA. When it was delivered there was a dent on the right panel. We were desperate to have the appliance as our other refrigerator had stopped working and we had had several hundred dollars food loss. So, we were told that we would be able to have the door replaced within a reasonable time without a problem and an appointment was made to have a local repair and parts company evaluate the dent and order a replacement door panel. On October 3, 2014 the local repair and parts representative wrote up an order for a new right side door panel. It is now December 28, 2014 and the panel has yet to be replaced! I have contacted the local parts people and have called Whirlpool directly without success. There seems to be no definitive date of replacement available. How can you possibly operate in such a manner and expect repeat business? What has happened to you integrity? Please let me know when we can expect a replacement door panel as soon as possible.