Its terrible! I bought this because I didnt want to clean a filter. The dishwasher worked at first and then it started acting up. Issues we thought were with the door not being completely closed but that wasnt it. I bought the top KitchenAid at Sears and we are hand washing our dishes. Wish we kept the old Bosch.

Well with the refrigerator be less than 6 weeks old we have had two services calls. It sounds like a small plane getting ready for take-off, and I have ice build around the freezer door as well as in the fridge on the ice maker. We have been told a part in the ice maker needs to be added so I believe KitchenAid is well aware of the problem but has refused to recall the fridge. Sorry we spent $3000 for a new fridge KitchenAid will not replace for a new working fridge. I love the look and the size of the fridge but at this point that the best part of it.

KUSDS35 - I thought with the name Id be getting a decent dishwasher... far from it. 3 years into it and I have replaced the rack tabs twice like everyone else. Now the control board is going out and the cost is $140 plus $125 labor to fix it. Thats almost 50% of the cost of this JUNK. LOL we got rid a of a 20 year old dishwasher that worked perfect and got this. Man do we feel taken. KitchenAid will do nothing. I WILL NEVER BUY ANYTHING ASSOCIATED WITH THEM OR A BROTHER COMPANY AGAIN.

KitchenAid Model #KUDS30IVBT, 4 cycles, 6 options Architect SeriesII. I researched to find a dishwasher with a few upscale options at a reasonable price ($700). I also wanted the silverware rack separate & not built in to the dishwasher itself. This gives me heavy duty, normal, light/China & rinse only options. I also have a Pro scrub for those dirty pots & pans, a Sani-rinse, a high temp scrub, heat dry, and a 4 hr delay.

I purchased this 36 built-in side by side in 6/06 with the thought that it would be a good refrigerator --I couldnt be more wrong!! At 3 years, we started having problems. So far repairs include a new circuit board, hinge repairs, evaporator, drier, compressor and fan motor, and an ugly repair kit to cover up the burned area that runs the full length - top to bottom - on the front panel between the freezer and refrigerator doors that happened because KitchenAid didnt put a big enough fan motor in. And here again, it is leaking Freon, so the entire refrigerator has to be gutted again to replace the evaporator, compressor, heat loop and? KitchenAid will cover the parts at an approx. cost of $800-$1000, this type of sealed system is covered for 12 years. The labor, however, is out of my pocket at $2,000.One of the repair techs told me these type of sealed systems RARELY go bad which is why KitchenAid backs them up for so long. Go figure!! And, did I mention the cost of food spoilage!! GRAVELY DISAPPOINTED IN KITCHENAID!!! Oh, and I need to mention the KitchenAid convection oven that had to be replaced early on (under warranty) and the microwave oven that was replaced 3 times and after that I put up with door that didnt quite and still doesnt fit quite right. GRAVELY DISAPPOINTED IN KITCHENAID!!!! WILL NEVER BUY ANOTHER -- even with the discount they are happily giving me to buy another $8,000 refrigerator!!

Purchased over stove microwave 3-4yrs ago. KHMC1857BSSO. The microwave was rarely used and there is a crack in the plastic seal around the door, KitchenAid refused to fix it even though I have warranty. Now the door wobbles and gets jammed. Still under warranty, called customer service and they will not fix - calling it cosmetic. Do NOT purchase their extended warranty, its a ripoff. Extremely dissatisfied with KitchenAid and their customer service.

I purchased a KitchenAid stove in 2006. In 2008, the electrical panel needed to be replaced. The electrical panel again has once again failed me, and the company says Im on my own because the warranty for electric has expired and it’s not a quality issue. First off, this is an ongoing problem with the electrical panel which is an obvious quality issue. Also, there is a slight bend on the front of the stove which causes water to seep in and destroy the panel over time. KitchenAid customer service could care less and left me hanging out to dry. I will never buy a KitchenAid product again and I highly advice anyone interested in this product to stay as far away as possible. This company which is actual Whirlpool doesnt stand by its product in my opinion. They need to take customer service lessons from Apple and Dyson. What a terrible experience I have had.

I build new houses and new high end rentals. We have in the past used KitchenAid Refrigerators and dishwashers and stoves. I have 20 year old KitchenAid appliance in my own house. I purchased a new refrigerator 2 years ago for a new house I was building. It lasted less than 5 months before total failure. KitchenAid eventually replaced it after I spent 8 hours on the phone. This week a 15 month old KitchenAid dishwasher stopped working. The failure rate for Bosch appliances is about 1/2 the failure rate for KitchenAid. Customer Service for the new KitchenAid sucks at best. KitchenAid is now owned by Whirlpool and cannot care less about the old customers. If you want reliability and customer service buy Bosch or Miele. If KitchenAid cannot warranty their product for both part and labor for 2 years do not buy KitchenAid. The old KitchenAid company and its products and customer service is gone.

Dishwasher just quit working about 3 weeks ago. After about one week, I tried cleaning the inside. The bottom was all rust. When I went to wipe it out I got shocked. Needless to say, I left it alone. Called technician in and he said it was the worse dishwasher he had seen. The seal on the motor evidently leaked and blew out all the functions for operation. It would be too expensive to repair. Here is a picture of the dishwasher. This dishwasher was installed 2 years and 1 month ago.

In December we purchased a complete appliance package from KitchenAid. When delivered the first problems were damaged interior of the dishwasher, fan on the microwave was hitting on something. KitchenAid sent out a service company to fix that problem. Next the interior of the oven start to fall apart. There were crack all along the bottom and pieces of the blue enamel started to break off. KitchenAid sent out another tech. And the stove top started having bubbles show up around the heating elements. KitchenAid sent out another tech. The tech said that the stove was bad and had to be replaced. KitchenAid fought us on the cooktop saying it was cosmetic and would not change it out. We told them no way. Brand new appliances should not be doing that after only a month. They only agreed to replace the glass top. The tech told us that they are experiencing a lot of problems with this new line of appliances.The new oven microwave unit came in yesterday and the microwave doesnt work properly. The tech said that he has to open up a brand new appliance can take it apart to fix it. KitchenAid has been absolutely unhelpful. My next step is to call up an attorney! We have brand new appliances that are breaking down after a few week and the same day. I have no confidence in KitchenAid.

KitchenAid (Maytag) came through for me on the third range delivered. For the record, the first range was defective, probably the thermostat, and the second range was dented so that the gas line could not connect. Im happy now with a working range, and its a terrific range.

Three years ago I upgraded my entire kitchen with stainless KitchenAid appliances, after much research - with a hefty price tag. I liked that the products were made in the USA and that they were considered high-end appliances. I even replaced a Bosch dishwasher (it did not live up to its reputation). The oven cost $1500 and change at the time of purchase, and the model is now over $1900. Two and a half years later my oven started having problems - it turns off during cooking and will not come back on. I had repair people out several times but they could not fix it. Turns out it needs a whole new keyboard, which is over $800 just for the part. I tried to contact KitchenAid customer service - yes, this was out of the 1 year warranty but I felt that it should not be having such problems after only 2.5-3 years (the oven that I replaced was 15 years old and was in perfect working order - and was a much lower-end appliance).Anyway, I have tried in vain to get KitchenAid to help me but they will not. My dishwasher has also had several pieces fall off that have had to be replaced. You would think this company would help their customers but no, they ignored my letter. All I wanted was to purchase a new oven at a discount - which they would normally allow but they will not let me do so because I have a home warranty plan (which I had not used to help in any way other than to diagnose the issue). Shame on KitchenAid for such horrible customer service, and for selling overpriced appliances that do not last and definitely are NOT worth the high prices. I would definitely advise NOT purchasing KitchenAid.Anyway, I have tried in vain to get KitchenAid to help me but they will not. My dishwasher has also had several pieces fall off that have had to be replaced. You would think this company would help their customers but no, they ignored my letter. All I wanted was to purchase a new oven at a discount - which they would normally allow but they will not let me do so because I have a home warranty plan (which I had not used to help in any way other than to diagnose the issue). Shame on KitchenAid for such horrible customer service, and for selling overpriced appliances that do not last and definitely are NOT worth the high prices. I would definitely advise NOT purchasing KitchenAid.

Bought this new Kitchenaid fridge in October. Had the service tech come out because the drawer did not work well. Said they would order new parts. Now three months later we are still waiting. NOt pleased. Bought this to replace our sixteen-year-old Kitchenaid fridge which worked fine but they said some parts were no longer available. Should have kept my old one.

I bought a KitchenAid DW and am very dismayed by the lack of information regarding this bizarre drain line. I have installed several dishwashers before and never had any issues as this. The drain line seems to be long enough if you could unravel it from their mountings on the side of the unit, which apparently are not to be removed? I still have no clue. I had to butt together 2 drain lines with a 3/4 nipple and 2 hose clamps to connect the 2 soft ended hoses together, seems wrong but impossible to get any facts. Some say remove the hose from its bindings, which looks impossible to do safely, or butt connect 2 hoses jury rigging it like some Ethiopian setup, not happy!

Side by Side KSC24C8EYY01 - We put in a new counter depth KitchenAid refrigerator 3 1/2 years ago. The freezer recently stopped working for no apparent reason, then kicked back on after 24-36 hours. This has happened 4 times in less than 3 weeks. By the time the service man gets here to check it out, the freezer is back to working, and he cant find a problem. The 2nd time he called Whirlpool and went through an entire diagnostic testing and still found nothing. He thought the Whirlpool technician that he spoke to was not too bright, and actually rather rude and indifferent. The only recommendation they had was to replace the mother board for a cost of $800 - with no guarantee that replacing it will solve the problem - it was just a guess. The service man told us that he wouldnt buy a KitchenAid appliance for anything - their service department was difficult to work with and trying to get parts needed for repair can be a nightmare. We will NOT be repairing this refrigerator and we will NOT EVER purchase another Whirlpool appliance - EVER.

I have 10+ yr old KitchenAid Superba double ovens. I was baking cookies at 350 degrees in top oven. I took one tray out after 7 minutes and cookies on top were burnt. Door locked itself before I was able to move other cookie trays around. Smoke in oven and perhaps oven fan not working. We turned the wall breaker on and off several times to restart the electronics, which seemed to indicate fan was working when electricity was on. After an hour of oven smoking, refusing to open and oven message of too hot, flames were seen through the door, like a smoldering fireplace. I ended up calling 911 for oven fire. After trying to open the door and let smoke out, the appliance cooled down apparently while firemen were in the kitchen so that the flames dissipated and door would open. Apparently, the flames were from the cookies igniting.

We purchased a new KitchenAid KSC23C8EYY for $2600 at the end of Jan. The ice maker didnt make ice for the first 48 hours and then the water started coming on but not shutting off. This happened at night so we didnt notice it until the morning. This filled the freezer with a frozen waterfall of ice and spewed water all over my new kitchen floor and under the new dishwasher. I called Western Appliance to have them replace it since it was brand new and now was covered with ice. They had to send a tech out before they could/would do anything. So I waited 2 days and the tech said a valve was bad. They had to order it. Western Appliance finally agreed after much angry conversation to replace the refrigerator which they had to order. That was another 3 days. Now, 2 months later, the water dispenser and ice maker stopped working. The first tech from A&E that came out had to call Whirlpool service and they recommended that he replace the wiring harness that he had to order, 10 more days! The second tech from A&E that came out said it wasnt the wiring harness and found that the coil inside the refrigerator was iced over. He said to unplug it for 24 hours and it would fix everything. He said that we had left the door open and that was what started the whole thing. Well, this refrigerator door slams shut if you leave it anything less than 90 degrees open, so it is not at all possible that we left the door open. I told the tech that he needed to find the problem that was underlying the frozen coil before I would agree to unplug the refrigerator for 24 hours thawing out all of my food. He said that was what the Whirlpool Service Center was recommending.I called KitchenAid service again and explained my concern and told them they still needed to fix the problem. They agreed to send out another service company. J&H came prepared. They brought their own towels, a cup to test the water dispenser, a floor protector, and a steam generator to defrost the coil. Yipee, someone who actually knows what they are doing! They diagnosed that the two thermistors that defrost the refrigerator and freezer were drawing different voltages. They are ordering parts and should have them in 3 days. Hopefully this fixes the problem. Im not sure that I would go the KitchenAid route again. But I understand that Whirlpool makes KitchenAid, Kenmore, and a few other refrigerators so I dont know how you get a refrigerator that wont have the same problem. I also understand that Samsung and LG have way more issues from the 5 technicians that I have talked to in trying to get a working unit.It seems like a lot of money for something that has had this amount of problems in the first 3 months of purchase. I guess this just reaffirms the old adage, Buyer beware! It sucks!

My wife and I purchased KitchenAid appliances for our home thinking that these would be quality products and something that would last with the least problems. Also, we have received good service from their company reps. As with various KitchenAid models, there seems to be issues with the self-clean mode on the ovens. The first time we tried to use the self-clean mode, it locked up after about an hour and would not release nor would our oven operate. We called for service and we chose only the 1-year warranty so ours was out of warranty. It became a costly repair of about $300.00 to replace a burned-out thermostat.After repair, about a month later, we tried to clean it again and the same occurred. This time, I researched on the Internet for the schematics and I replaced the same thermostat for $50.00 myself. The stove did work and freed up but we still cannot use the self-clean mode. What is the sense of paying for quality products and paying for features you cannot use? KitchenAid says there is nothing they will do as no recall has been issued. Can this also become a danger to use in our home? Needless to say, we also have problems with our ice maker on our KitchenAid refrigerator which is also out of warranty. The problem here is the ice cubes get hung up in the maker and stops making ice as it is hung up. Who wants to check this every day?

I have a french door refrigerator (Model KBFS22ECMS00 purchase date 1/27/15) and gas range (Model KGRS202BSS-1 purchase date 1/19/15) that have issues. I called 2 weeks before Thanksgiving about the freezer not maintaining temperature (set at -6 degrees, maintaining 6-15 degrees) at time of call. Several days BEFORE Thanksgiving, the refrigerator started doing the same thing (set as low as possible, maintaining 45+ degrees). On the day of Thanksgiving, my oven refused to maintain set temperature. It would get to temperature then the igniter failed to ignite the gas and maintain the set temperature. No smell of gas in the house.November 30 when service techs arrived, it was discovered my condenser leaked all the oil out and the compressor had locked up. They had to order parts. Had a service date of 12/16 to repair the refrigerator and troubleshoot the issue with the oven. Was called the day before by Video Tech Services (the servicing company) to cancel my service appointment because one of the refrigerator parts was on backorder. Called KitchenAid/Whirlpool early last week and lo and behold, THEY had the part that was on backorder so I have no idea where the service company is getting their parts from. Parts were sent to the service company 2 day shipping so they SHOULD have received it last Friday (12/18)... At the latest.I called KitchenAid/Whirlpool again on the Tuesday (12/22) since I had not received a scheduling call from the service company. Interestingly enough, the servicing company received the backordered part on SATURDAY (12/19) but had since FAILED to call for a service appointment. Now mind you, this is going into a SECOND MAJOR HOLIDAY without appliances. The service company finally called 30-45 minutes AFTER my call to the manufacturer. I am now scheduled for a repair on January 15 because I refused to take another day off from work (11/30) to accommodate them. I had taken the day off on 12/16 as well. Both appliances 10 months old (actually the refrigerator was 9 months old (delivery date of 2/22)) before failing and 60+ days before repair? Through two MAJOR holidays???

Purchased Kitchen Aid dishwasher model KDTM404KPS from Home Depot in Nov2020. The 1st dishwasher had a problem day 1. It was extremely loud. Like a jet plane crashing. Metal grinding weird burning smell. I called Home Depot & told them it wasn’t working. I refused repair & demanded a replacement. I then had to spend 10hrs dealing with Home Depot & Whirlpool customer service before they would agree to replace the unit. The 2nd unit had to be returned because it arrived with massive damage to the door. Huge dent. The 3rd unit was finally installed in Dec2020. However, it still makes a lot of noise. Nowhere near their 44dba rating they claim. It’s the loudest dishwasher I have ever owned. Also, the dishes come out with a white haze. They come out dirtier than when you put them in. I’m going to call customer service again. This is the worst dishwasher I have ever owned.

KitchenAid? More like KitchenFRAYED. Yesterday morning as we performed our regular cleaning on our KitchenAid fridge, a food takeout bag inside (not plastic) began to smoke. After several minutes of searching the house, looking for the fire, we checked inside the smoke infused fridge, noticing a charred bag as a result of the clearly DANGEROUS light bulb inside. What was a charred bag of smoke and ashes QUICKLY BURST INTO FLAMES!!! We had to call KitchenAid the following day (today) as they clearly do NOT take safety as a priority and have their phone lines open on Sundays and were immediately told it was our fault, not theirs, and completely BLAMED FOR the high-risk situation their fridge caused. Had we left the house or left the bag to smolder unknowingly, our whole HOUSE could have caught fire!!!There is pets and CHILDREN in this household but we were just informed it was our fault for leaving our barbeque takeout bag in the fridge it was required to be in. Horrible customer service, RUDE, unwilling to take responsibility and even wanted us to PAY to have it looked at after we couldve suffered the loss of our house, pets and family members inside. TRULY unbelievable and disgusted by KitchenAid. This fridge has had its issues from DAY ONE. We had to get a replacement immediately as it began to rust on its exterior within its first week in our house.Soon, bins began to crumble, plastic shards filling the interior as we suffered to obtain replacements. Of course, they were highly reluctant to send replacements and sent the bare minimum. HAZARDOUS, RUDE and IRRESPONSIBLE most definitely sum up the company as a whole. Do not recommend, especially if you wish to live your maximum lifespan and preserve your family, pets and friends.

Freezer stopped working on less than two year old refrigerator. Five weeks later still not fixed and now refrigerator not working. Stated sent out parts to repair man 3-4 weeks ago still not received. Told me resending parts to my home overnight never received. Have spoken with two supervisors still no answers even refused to offer compensation for all of the food I have had to throw away and cant replace because I dont have a fridge. Milk in snow in backyard for 1 year old ridiculous customer service.

My husband and I purchased a beautiful 7-feet high, 42-inch wide stainless steel side-by-side KitchenAid built-in refrigerator. The first breakdown was within 12 months of purchase. In the last four weeks, it had broken 4 times. The refrigerator does not keep food cool and the freezer does not work. I have replaced my food all four times. The warranty will not cover the food. I will never purchase another Whirlpool product! Its better to buy a cheap refrigerator at Home Depot and replace it every other year than to spend $6,000 on this piece of **.

At 9 months needed ice maker replaced. Now at just over a year it bangs like someone is hitting the pipes with a hammer. Kitchen aid repair cant find the reason so kitchen aid says, The fridge works so sorry about your luck. Would expect better for a 4000 dollar fridge. Dont buy.

I dont have to rinse the dishes and they come out sparkling clean and dried. We can sit in the kitchen and hardly know it is running. Its the best one I have ever had. Would recommend it over and over. You might have to pay a little more, we did but it was worth it.

Whirlpool/KitchenAid is a terrible company that makes terrible products. Our built-in refrigerator was one month out of warranty when the evaporator stopped working properly. Cool, no problem, well just order a new one and get it fixed. That was last October 2016. Flash forward to March 2017, they sent the incorrect part 3 times. Now they say they dont make the part anymore. Their solution?? Buy a new $8000 fridge from them... Oh, but well give you a small discount. What a joke. PLEASE, please do not support or buy anything from KitchenAid. They will turn their back on you when their terrible products inevitably break.

I bought a new house from a builder in October 2012 which was a new built house. He installed Kitchen Aid Microwave KBMS 1454 SSS-3 which was expensive. Me and my wife are the only 2 members in house and sometimes my niece come to visit us. We were out of the country for total of around 5 months in last 2 1/4 years. We were not using microwave a lot. It means that we did not use microwave for total of two years since we bought the house. The other day I was popping the popcorn and I could not. Microwave was running but it was not popping the popcorn. I searched about this problem online and tried basic things as per the recommendation on web but It was not working. For expensive microwave like this one, it should work for at least 4-5 years. I called the kitchen aid for my complaints and they offered me extended plan for around $300 for one year warranty. I hope company like kitchen aid should take responsibility of their defective unit and help the customers by fixing it without charging them lot of dollars.

I loved the way this fridge keeps produce fresh. However, several months after the warranty expired the ice maker quit working. Service man (recommended by appliance store) replaced it but did not fix the problem. They then replaced the compressor, evaporator, and valves. Quit working again. Now they say that it is a sensor (or a board) and needs to be ordered but will take 1-2 weeks. Ive lost two full freezers loads full of frozen food because the freezer temperature wont go below 30 degrees. Repair man stated that this model has 6 boards that can go wrong and often do. Today, ice maker is not producing ice again! Have another call into serviceman. This is the most expensive ($3,700) and the most problematic refrigerator that Ive ever owned. Am looking for a new refrigerator and am sure that it will NOT be a Kitchenaid.

I have a KitchenAid range. It is gas with electric oven. If you lean over it when cleaning you will turn on something. It goes off if you get to close to circuit board. If breaker is set off the whole panel where you set everything will shut down as if stove is broken. Sometimes after breaker is reset it still will shut down. After you do that three or four times it will come back on. I am always afraid the panel is out and that is a major cost. This is a problem somewhere in that control panel. Hopefully someone will find it since this is a 3500.00 range.

KitchenAid Dishwasher (KUDS01FLBL6) Motor Failed - Our dishwasher is only 7 1/2 years old and is typically used only once every two weeks, lightly at best. The motor has failed. The replacement/repair will cost approximately $300. Even more unfortunately, this is the second repair weve had to make on this machine. There also seems to be a pervasive problem with the control boards catching fire although this model has not yet been recalled. Itll probably have to catch fire in order to get assistance from KitchenAid customer service. This product seems to have been engineered to fail. In the future, Ill choose a different brand.

The dishwasher cleans the dishes reliably without worry! It was purchased in 1993 and it is still running great! It is a standard size dishwasher with a place separate for utensils. It is the top of the KitchenAid line at that time. It is the standard KitchenAid Superba from 1993. It has a black, shiny front with chrome control buttons. I have owned this dishwasher for a very long time. I have had one service call on it. I hope it lasts forever! The newer units are said to be less reliable and not as good at cleaning. I love this dishwasher. I am very pleased with it!

Our KitchenAid oven/convection oven combo with Microwave Model # KEMS308SWH blew a fuse while on self-clean. Repairman said that KitchenAid ovens blow fuses all the time while on self-clean. He suggested that I not try to use that feature again because it will happen again and that Kitchen Aid tends to overheat. Repairs are expensive since the entire oven has to be removed from the wall and the back removed to access the fuse. We now realize that we have paid over $3000 for an oven with a feature we cannot use and, after reading other complaints, could even be dangerous. Kitchen Aid should do something about this immediately.

We had the worst experience with a Kitchenaid dishwasher. I made many attempts in calling them and nothing was ever done. All they did was they send me the same technician over and over. Today we had the technician come and he recommended to get a simple model and not to go with the KitchenAid brand. The sides of my kitchen where the steam vents are in the dishwasher, they are destroyed them completely.

We purchased a KitchenAid dishwasher Model KUDS30CX. The first one didnt work right and we were within 30 days so we exchanged for the same thing, thinking it was just a fluke - worst mistake ever! The second one was repaired over 8-10 times. Finally, KitchenAid replaced it with the same thing. Now Ive had this one for 2 months or so and after my last cycle, the dishwasher wont stop running. It showed clean and was done but kept making noise.It would stop then start, stop then start. I tried to cancel the cycle. Then without any lights on or anything, it kept starting and stopping. The only way to completely get it to stop was to unplug. So once again I have no dishwasher. I will have to take time off work for the serviceman. This model should be completely recalled and customers given full refunds for the amount of hassle involved.

Our double oven KEBS207DBL8 is approximately 10 years old, and we have had nothing but problems with it. The electronic touch control pad has gone out on it, in its fourth year. The upper cooling fan has been replaced, the front door has been replaced, and currently, it sounds like a diesel truck idling when the unit is turned on. Our Kitchenaid appliance is not the quality product we expected when purchased, and we will certainly avoid all Kitchenaid products from here forward.

In June, 2009, I did a complete kitchen remodel and installed all-KitchenAid appliances, including a side-by-side refrigerator model KSCS25MVMS which cost almost $2,500. I purchased a five-year extended warranty on all the appliances which, unfortunately, has now expired. I recently noticed water damage to the base of the cabinet surrounding the refrigerator and to the hardwood floor. I had an appliance repairman out and he determined that the water leak was the result of a crack in the evaporator drip pan under the refrigerator. He said he would order a replacement pan. A couple of days later he called to inform me that this part was no longer available. He said he could attempt to repair it, with no guaranty that the repair would be successful, or I could buy a new refrigerator. I think it is outrageous that a $2,500 6-year old refrigerator (which is otherwise working fine) is now rendered unusable because of the failure of a cheap plastic part that KitchenAid has discontinued. It sounds like KitchenAid is discontinuing parts availability in order to force people to buy new products. Well, all I can say is, if I end up having to buy a new refrigerator, it will most definitely NOT be a KitchenAid!!!

It looks great in the wall, but I HATE this oven & wish I could replace!! It blows a very loud fan any time it is on - and it takes FOREVER to preheat! I mean 30-45 minutes to reach 350. And then blows an hour after you turn it off. No way to shut it off. After reading reviews of shattering glass, I am scared to death to try the self-clean feature! How do they get away with selling us these problem appliances?!

I purchased an existing house with a KitchenAid Superba stove/cooktop and microwave combo. Everything worked fine for 6 months until I got the crazy idea to use the self-cleaning mode. The oven no longer heats now. I tested the heating elements and they are both fine. I found out that it is most likely the thermal shutdown fuse, a part that runs about $45-$50 online. I can do the replacement myself but as many others have said, I wont use the self-cleaning mode again. For those who cannot afford the cost for a service call, its a pretty easy part to replace - if in fact that is all that went bad during the self-clean. After reading the hundreds of the same complaints out there, I guess I feel lucky that my oven didnt literally explode and possibly hurt my 3 year old. I would be willing to join in a lawsuit, should a lawyer out there be interested.

We bought a brand new KitchenAid dishwasher from a wholesale dealer in Mississauga, Ontario less than a year ago with a 3-year extended warranty. Seven weeks ago, the fuse burnt and had we not stopped the machine, there could well have been a fire hazard. The repairs was called via the wholesale dealer who directs you to KitchenAid head office who eventually send a repairman who tells us that the parts have to be ordered and will be in touch. Weeks drag into months and it 7 months now. The handler for the company incidentally is in the USA and we live and bought the equipment in Canada. Multiple calls followed and we are offered a 3-year extended warranty to placate our annoyance. It seems 94 people ahead of us are waiting for their parts. Threats to reach the decision makers are blocked. We are given 48 hours notice which turns to 3 days. We are thinking of connecting with the Toronto newspapers and the Better Business Bureau. Where else can we complain where it will be noticed by other consumers and heed taken?

I bought the French doors refrigerator just 6 months ago and right away the fan was very noisy. Now 6 months in the temperature reading shows 125 on the freezer but yet it is freezing everything not just in the freezer but the fridge compartment. Called customer service and they took a week to send someone who just kept saying it’s the computer board. Even a non-technical person like me knew it was a thermostat issue. Takes another 10 days to come back with the new board and installs it and leaves. Nothing changed so I called back and then took another week to come back to test. Admits it’s the thermostat and says will order the part. 3 weeks after still no part and just fake promises, they are working on getting a thermostat. 5 weeks no working fridge and no sign of it being fixed or compensated for it or even replacement fridge. I actually don’t even want their garbage fridge or their lousy customer service! Just want my 5000 back. Do not get any Kitchen Aid appliances. They will give you a runaround.

Our KitchenAid dishwasher broke down after eight months. They replaced the water pump, which took three weeks. Two months later it broke down again. They replace a circuit board and water pump again, but still did not work. They again replaced the third water pump with no luck. The technician thinks it may be a wiring harness so now we are still without a dishwasher and are waiting for that part. By now I am asking for a new dishwasher from KitchenAid but they insist that my warranty only covers parts replacement and will continue to replace parts until they deem it necessary to replace. Dealing with customer service has been a very unpleasant experience. I have vowed that I will never buy another KitchenAid or Whirlpool or Frigidaire appliances again. We are now looking at replacing the dishwasher at our own cost.

Dishwasher model KUDS03CTWH2 - Have had this dishwasher for about 6 to 8 years. It never washed dishes clean from day 1. Had a repair man out twice while it was under warranty. His answer was it is energy efficient. In other words it saves energy but does not wash dishes. I now use Heavy Duty cycle along with Pro Scrub for one wash and first need to soak my dishes and silverware. Much of the silverware does not clean. It cost us $1200.00. I will definitely never buy Kitchen Aid again. We are not happy with our stove or refrigerator which were bought at same time.

My son purchased this refrigerator, great looking indeed. So a few months later in Nov 2014 I also purchased one. Shortly after he had problems with his defrosting needless to say so did I. The company sent me Dan Marc repair service in Fairfield NJ. Im still without a refrigerator, its 4 weeks now and Im living out of a cooler on my back porch also hundreds of $ of food lost. KitchenAid keeps saying sorry to hear that but that doesnt get me a working Frig!!! So Im stuck with a $2600 piece of junk. Its a nightmare!! Ive had much cheaper appliances that have worked for years. Shame on you KitchenAid and shame on you Dan Marc, worst service. They didnt show up for appointments 3 times and dont even call!! Ive since looked at reviews and they have the worst. And with holidays coming I cant even celebrate with Family. Beware!!!

Well, it started in October and finally, on April 1st (a coincidence?), I found out the part for my oven (replaced once before) was no longer manufactured and they could not find it. I had been promised on 6 separate occasions the part may be available (such fun having Christmas with no oven). It was a litany of no return calls to update the status of the part. The response: Were an incoming call center; we cant make outgoing calls. Hello?! - Its the 21st century.They did offer to pay for the part if I could find it on my own - of course; Ill do your job for you and on my time! As further compensation, they offered me 15% off the purchase of a new unit - once I supplied the invoice. Provincial taxes are 13% in Ontario - so big deal. I will grant you the stove is 10 years old and gently used, but is built-in obsolescence just the way it is? I feel terrible about sending a unit of this size to scrap when a dependable part was all that was required. I have gifted many friends and family KitchenAid products under the apparent fallacy theyre built to last. Never, ever again.

KitchenAid Superba Electric Double Ovens - We recently purchased the above ovens. They have never worked correctly. There have been four or more service calls. They have replaced the sensors twice. They have replaced the mother boards twice. Each time, the serviceman is hopeful the repairs will work. They have not. Last night, the lasagna took 50% longer to cook as our guests waited. We discovered the oven was actually at 345 rather than the 400 it was set at. A call to KitchenAid was of no help. They said they had a record of only one service call and seemed very unresponsive. A bad product with worse service!

I have a KitchenAid Model KHHC2090SSS-2 Architect series. I have an extensive experience with concerns regarding this model. I replaced it once under warranty because it was arcing, and finally died completely. A year later, the microwave began to start on its own. There is nothing like walking into your kitchen and finding out the your microwave started it, set the cook time for an hour, and had already been running for 6 minutes. I called KitchenAid, and they immediately sent me to their safety department. They offered to fix it free of charge. Well, 4 months after being repaired, it started doing this again. After investigating this more, I have learned that KitchenAid has this problem, and Consumer Reports did an extensive investigation. Other models are involved. Fires have occurred. Buyer beware - these microwaves are a huge safety hazard.

So disappointed in my 6 yo KitchenAid French door refrigerator model # KFIS29PBMS00. Ice accumulates in the back which impacts the refrigerator’s ability to stay cold. It’s 53 degrees now!! We have had it repaired at least once a year for every year we have owned it. We always renewed our extended warranty plan because it was cheaper than paying out of pocket for the repairs. Our factory certified repairman told us it was a defect in manufacturing! Well we are done with this refrigerator!

I called KitchenAid service and spoke to a supervisor. I told her that I have had one of their fridges for under 4 years, and had purchased the extended warranty. She expressed no interest in looking at photos of the hundreds of small rusty colored spots all over the front of my fridge. She did not seem interested in finding out what caused them. She told me I would have to pay for a service call, as they only warranty cosmetic damage for 30 days. I have always used stainless steel cleaner on my appliances and the fridge is the only appliance that has these dots. KitchenAid offered to help whatsoever. Terrible customer service; will never buy their products again.

The dishwasher did not work out of the box. We had to wait about 30 days for parts. FYI we bought the fridge also and it just stopped making ice but a quicker fix on it.

DO NOT BUY KITCHENAID PRODUCTS. They look nice in the store, but are actually poorly built and worse, performance is awful. I have dishwasher, stove, and refrigerator and all 3 have deteriorated in quality after just a year of use. Their customer service is the absolute worst. Ive seen other comments on this site and they are accurate. Customer service will not help in any way. Their only answer is Im sorry. Our refrigerator has a documented design flaw and they refuse to replace it. Their solution is to have someone come to our house and completely strip the inside out so we are left with a metal box. Then, the person is going to build one out of all new parts. I will have a frankenstein that will not be inspected by anyone, no quality control, and no idea if its being done properly. The model is KFIS29BBMS00 -- but dont worry, because of the known design flaw they dont make it anymore. Kitchenaid is horrible and their customer service is worse. Buy ANYTHING else.

NEVER purchase this refrigerator (KSC24C8EYY02). We have had this refrigerator for 4 years (Paid 1500.00 for it) and it is completely freezing over. Repairman told us that there is no sense in attempting to repair this machine; that he sees this same exact issue with this same exact refrigerator and he has never been able to repair one. THIS IS A LEMON. KitchenAid just says Oh, well.

Like many other reviewers, we purchased high end KitchenAid appliances base on reputation. The steaming sensor was the only thing that ever impressed me. The fan never did much except make a lot of noise and the unit seemed underpowered compared to every other 1200 watt unit Ive owned. At just over 2 years old (and just after the warranty expired) we started getting error messages directing us to open/close the door. That resolved nothing. I unplugged it and fiddled with different buttons and controls, got it to limp along for a few months. Then the appliance went black. The local appliance technician says its a design flaw. The heat from the cooktop overheats the electronics that are in the door directly above burners. Most microwaves have controls in a side panel. $900 wasted.

We bought our refrigerator in 2012 and have had problems since day one. Weve replaced the control panel, both coils, and have had multiple service calls for the ice maker. I need to empty and manually defrost the refrigerator at least every 9 months. I would not recommend KitchenAid.

Kitchenaid French Door - I hate to give this one star when it deserves none at all. I paid over $3000 for this lump of useless metal 2 years ago and the repairs have been countless. Fortunately I also purchased a Sears Service contract. It is now on its fifth ice maker and has had fans, sensors and boards replaced. Admittedly all covered by the contract but the inconvenience involved is important. I just called for a service repair which will be in 8 days. When he comes, he will have to order a part and the appointment will be two weeks on from that. In the mean time we have to buy ice. I bought Kitchenaid because I thought they were reliable but never again. Surely someone makes a decent product.

This refrigerator fit perfectly into our built-in space, and is great looking and has all the latest features. The interior space of our side by side style fridge however, is a little cramped. Weve had excellent service and support on this brand.

The one-year-old KitchenAid French-door refrigerator’s bottom freezer drawer is forming ice on the bottom. It cannot be fixed. It’s so disappointing. The brand no longer cares about quality. No wonder American manufacturing is slipping. But on second thought, it’s probably made in China. Now, I read that there are others with the same problem. What to do?

For such an expensive dishwasher, it does not clean dishes well. Also, the unit is less than 5 years old and the door balance parts break? They are made of nylon cord and plastic, attached to a metal door and metal spring. Why in the world would you use such flimsy materials for such a heavy door? I nearly injured myself when the door came crashing down, just missing my foot (the repair parts were in shipment). And after reading all the complaints here I am not impressed.

We bought a French door freezer on the bottom lovely refrigerator. 11 months from purchase it quit making ice and would not keep things frozen. The repairman replaced all of the parts in the refrigerator. It was as good as new. Yah right. Now six weeks later it is starting the same thing. I just called and demanded we get a new refrigerator. Oh they cant do that, they only repair their screw ups not replace them. I would love to get a class action lawsuit going. We spent more than $2000 for a piece of crap. I know reading other problems that others have spent much more. The company that is ruining the KitchenAid name should be put out of business. They used to be a high end appliance. Give me your thoughts. Thank you.

I called KitchenAid for problem with fridge door not closing although it was a new fridge. They scheduled a repair visit and then never showed up nor called to reschedule. Again I contacted customer service to determine where to buy the water filter and once again, no answer at all. Really not impressed.

My name is ** and Customer Service in America is dying a slow and agonizing death! Im writing this in the hope that it will help others. Our fridge, KitchenAid model number KSSO42QMB01, was built and purchased in 2004. This is the unit that allows custom cabinetry front panels to be installed so that it matches kitchen cabinets. Around the two year mark, the motherboard, or control board, failed. I bought the needed part and had it installed. Summer, July 14th 2014, I came home after a three day trip and find that the entire fridge is down, inside control panel lights are blinking erratically, fridge is nice and warm. Called an approved product service company and they diagnose the problem as a component on the control board has failed again. They ship it to Core Centric in Chicago to have it rebuilt, which is the online suggestion KitchenAid provides all service companies. They dont have the parts necessary for rebuild so service company sends it to Fix Your Board in Texas and the same conclusion is made, that they dont have access to the needed part. We cross reference the KitchenAid control board #2307028 to a part that Sears Direct Parts says is guaranteed to work. This is Sears control board part #W10219463. I personally purchase the part online, receive confirmation of purchase and confirm delivery date of August 4th. August 8th, I email Sears Parts Direct and ask about status of my part. Sears emails back, sorry but we cancelled that order, as youre not an approved service company, but we did credit your credit card the full amount. Wonderful! Shame on you Sears! I email back, what if I have my service people purchase the part? They say fine. In the meantime I am in contact with KitchenAid in an effort to decipher if there is another avenue to get the part or if they have a resource to repair the existing board. In this version, they state that the factory burned down about two years after my fridge was manufactured, and all schematics and design plans were destroyed so figuring out which component is needed to repair was impossible. (So your telling me you cant figure out which component needs replacement by looking at the board and your telling me the components are no longer available anywhere in this country or on earth?) They suggest Core Centric! I explain that the part was shipped to them and the Texas company with no chance of repair. I propose the Sears Parts Direct control board might be a possibility. KitchenAid says they will consult with their engineer to confirm whether or not this part works. They contact me inside the 72 hours they said it would take to respond and say, go ahead and try it. In the meantime Sears emails back that their part will not work, so that stream dries up.I am now emailing Warners Stellian, the appliance company that sold me the fridge in the first place, to see if they know what to do to fix the control board. Response from them is send it to Core Centric in Chicago. This statement was delivered by an apparently, young person that couldnt deliver a full sentence without inserting a half dozen UMMs in it. Everybody has to start somewhere, but I curse my fortune at getting all the newbies! Sorry, I digress.I inform KitchenAid and the person there says she will pass that on to their people and see if there is another road to go down. I receive a call a couple days later and KitchenAid says after review, weve decided to send you a new fridge in replacement and in five days time you will receive a call from KitchenAid to identify which model fridge you need to replace the old unit!!! I am shocked and stunned! I am, by nature, not a rage filled consumer that screams abuse at anyone that doesnt treat me justly. I dealt with customer complaints for 30 years, from people that had far greater issues than a busted fridge, so I do not get worked up about warranty issues. I think to myself, the system still works and I guess I had the good fortune of doing business with a stand up company that realizes the value of backing up the product they sell! I thank them for the help and wait for their call.I get the call today, August 15th, from KitchenAid folks. I assumed that there would be a cost incurred for a new fridge, so I wasnt shocked that they said it would be a pro-rated warranty. KitchenAid says to get the model that fits the spot we need to fill, its going to cost me $3,550.00 and of course, theres no guarantee the custom cabinet faces will fit the new fridge. I noticed that they didnt offer another ice and water dispenser, but I am sure they will after I call them back. Im now at the One Month Without a Fridge mark and not loving it! Got an older, more reliable fridge in the garage, so its a bit of a hassle but not life threatening! This is a real first-world problem, so it could be worse. Notice that its now a month lost! My wife is tolerant, but losing her patience.I notice online that several products are manufactured by the same corporation so Im not certain if I should ditch this company and go to another equally frustrating company or stay the course with KitchenAid. I will be happy to keep you posted on the outcome. Hope your experience isnt nearly as exasperating!

I find the touch controls of the KitchenAid Dishwasher very sensitive if you accidentally touch them but difficult when you actually need to turn the dishwasher on.

I purchased six appliances when I upgraded my kitchen: refrigerator, range, microwave oven, trash compactor, and beverage center to the tune of $10,000. At this point, I would never recommend KitchenAid to anyone. The microwave broke and the part was never available. After months of arguing, I had to get a new one. The refrigerator’s thermostat went out and they did not make the part. I had to get a new refrigerator/freezer. Now, I ran the clean cycle on the oven and the oven overheated and locked up for the second time. The oven is now not operable and I will have to pay a service man to put in another new thermostat. My research shows over 400 complaints. These ovens are a poor design and the self-cleaning feature cannot be used. In addition, I have had to have the trash compactor repaired. The appliances are 36 months old. And when I call KitchenAid, they really dont care to resolve the issues. Very frustrating!

I bought a KitchenAid dishwasher and the mother board and power strip went out twice. And now, the wheels on the top tray went and broke, and it’s going to cost me $76.00 to fix this piece of junk. They should fix it for free, all the trouble its caused me.

Everything on this dishwasher has been a nightmare since the first day. Like everything else we have purchased at Lowes, its pure junk. The racks have fallen apart, and the technician literally replaced every working part...and said lady you basically have a brand new dishwasher now. I had to replace every working part. Well its a year later and all of those new working parts are now no longer working. It is as if the thing is not hooked up to electricity. I will NEVER EVER buy another KitchenAid piece of junk no matter what it is. The reason I bought this in the first place was because I have a 30 year old KitchenAid mixer that runs like new. Regardless of this... I am done with KitchenAid. If only we could rate these fewer than one star!

2 yrs old french door bottom mount fridge model KFIS29PBMSOO, freezer stop working. Too many problems with this high tech fridge. A service rep. fixed the board/water/noise in the summer. Ice maker working intermittently.

I purchased an oven, built in microwave, downdraft stove, ice machine, dishwasher and refrigerator. So far the oven has gone out when I cleaned it. It burned up. I had to threaten a lawsuit to get a repair person to fix it for free. The microwave has missing pieces of the time. It needs a new board. The ice machine is completely dead. My appliances are THREE years old. I have never ever seen such poor quality in my life. The very last time I will ever purchase KA.

As I write this, my oven is being repaired for the fourth time, for the same problem. Since it is out of warranty, I will be paying for this. When you try to self-clean, it goes for an hour or two, then stops, giving an error code because the plastic, yes plastic, around the latch has melted, and the oven thinks the door is open. The repairman this time told me to never again try to self clean the oven. It will just keep happening! This oven is about 6 years old, but this has been happening since it was just over a year old. Also, even when it did clean in the beginning, the glass door does not actually get clean, particularly the space left between the two panes of glass, again yes, a space left open. I would suggest the designer of this oven be punished by having to use it. Clearly these should have been recalled or replaced by KitchenAid, as they are aware of the problem. But no such luck, at least not that I am aware of.

My 2-year-old refrigerator started flooding from the bottom freezer. When I called KitchenAid, I was told I had to pay for the service call and they would pay for the replacement part. Since I had been chopping ice sheets from the bottom of the fridge for weeks to prevent flooding, I agreed. When the repairman arrived with the replacement part, he knew the exact problem since the part which took the excess moisture in the fridge to the evaporation tray clogs - he explained it was too narrow. I was offered a part with a much wider diameter, although he explained it would work best with the old part out and no replacement. When I phoned KitchenAid back to receive compensation for the $91 service call - the problem is in the design. I was told no, and that I owned the fridge and KA had no responsibility (After all, they had given me a free replacement part). My ice maker broke after 1 year. The fridge periodically freezes my produce and the meat/cheese compartment cover broke after a year. This was a very expensive fridge.

This may be a fine refrigerator; maybe we bought the lemon of the bunch? Either way, KitchenAids repair service/process is TERRIBLE. KitchenAid uses Flamingo Appliance Repair based out of Florida with a branch here in Atlanta. They have been to my house 8 times within 4 weeks and they have been incredibly rude and unhelpful. How many of you have that much time that you can take off from work? Yea, me too! The customer service representatives with KitchenAid and Flamingo have been polite, but all they can do is read to you the script that is written for them. Meanwhile, we have spent $3,000 on a refrigerator that doesnt cool below 50 degrees and the ice maker may or may not dispense ice from the door, which Flamingo cannot address if the one time it decides to work is when the technician is here.. I write this review, because I WISH I would have read this review before purchasing ANY KitchenAid product! Buyer beware!!

2 months past a 2 year warranty and my back burner knob is stuck in locked position. When contacting customer service they had the audacity to tell me that there has been no reports of this type of thing ever happening, and if its not a burner problem the service repair and parts to fix the problem that shouldnt be happening in the first place is at my expense. Only the burner and control panel is covered for 5 years. The odd part about this is, this burner is barely ever used and has the least amount of wear and tear. This is clearly a manufacturing flaw and I made sure that the customer service representative knew that many people are having the same problem and is reporting it online and I fail to believe their claim that this has not been reported to them ever!!! Just because they refuse to document it doesnt change the fact that it is a known issue. I have not had the unfortunate experience of the glass breaking as others reported as of yet. But now that I know about it, I feel sick to my stomach. This was supposed to be my dream stove and really thought I was getting that stove with a KitchenAid product. As far as customer service, they sucked and lied to me about this issue and refused to acknowledge that the problem even exists. I think I will turn to Canada companies for my next dream stove who still care about product quality in the future. Not looking forward to all the upcoming difficulties as my stove succumbs to all the reported poor manufacturing design flaws. I feel sad and duped into buying a Whirlpool product that I hated from past ownership due to poor quality control and design flaws. Then finding out, Whirlpool is using the KitchenAid reputation of the past to sell inferior products that they know full well, will never live up to the superior products of KitchenAid.

We purchased a Kitchen Aid gas stove-top in August 2010, for $1,323. Today, I noticed that the knob for the fan was cracked in two places, because it is made out of cheap junk plastic. We barely ever used that fan. We bought a Kitchen Aid stove, based on their reputation, which apparently they no longer deserve. I asked them to replace the obviously defective piece, but they just copied and pasted a bunch of warranty paragraphs. So instead of replacing the knob for me, they would rather have me write reviews of their product. So here it is!

My husband and I purchased a Kitchen Aid dishwasher in January 2011. Several months ago, our dishwasher started leaking and we called Kitchen Aid. Apparently our warranty really doesnt cover anything. Im pretty sure we got an extended warranty, but apparently that is only for the motor but not even for labor. Totally ridiculous that this company will not stand by their faulty product!!! I cant believe a dishwasher doesnt last more than 3 years!!!! Worthless piece of junk is what I purchased. Wish I would have read all the reviews BEFORE I purchased a Kitchen Aid!!! NEVER again! I will never recommend or purchase another Kitchen aid product!!

I purchased a suite of Kitchen Aid products in July 2011 from Art Handlers Appliance Center. Refrigerator, dishwasher, gas convection oven and range and microwave. They were installed in my new home. To date, the handle on my microwave didnt just come off, the plastic broke. It just doesnt heat food quickly and is the noisiest microwave ever.The range has knobs on the front and the writing on all the knobs came off within one month. Im currently on my third set of knobs and they now have no writing on them at all. Therefore if anyone else uses the range they have no idea what they are doing. Also, unless you lock the unit, if you lean over it to get something out of a cabinet, you can easily turn it on with your body without knowing it. Overall, this is a dangerous unit to own.

I have a KitchenAid Superba double wall oven (#KEBC208KSS) needing a new electronic panel. It no longer cleans and the oven light doesnt always turn off. I have been told it needs a new panel (again). This is my second KitchenAid Superba oven. I replaced the last oven because the panel had to be replaced three times but only twice under warranty. Then we moved and the house we bought had the same ovens. The cost of these panels installed is now nearly $500 with only a 90-day warranty! I also have a hard time believing KitchenAid continues to make a faulty product and sells it for nearly $3,000. Ive ordered new ovens of different brand. Its tough to believe they cant find a way to fix the issues with their electronic panels.

We wanted top of the line appliances to last through our retirement in our new home. We purchased KitchenAid. Our freezer stopped freezing and when we called for repair they said that even though a ten year warranty existed for major parts, it could not be repaired. We are disappointed at the results that we have received from KitchenAid for they wanted to send yet one more repairman, who would charge us an unreasonable amount and we would need to pay for repairs if they could be made. Retired persons need to believe that they can depend on purchases to last.

I bought the refrigerator Dec 2013 and it went out June 2017. I paid a Service guy to come and he informed me that the part had a 5 year warranty on it and I needed to contact KitchenAid. Due to the part being very expensive. I called KitchenAid and they sent someone out July 13, 2017. I had to pay another $84.00 for another service call. The service guy has been out 4 times to my house and the refrigerator is still not working. I have called KitchenAid Customer Service several times. Today when I called to complain again... I was told if I wanted to buy another refrigerator from them they would give me 20%-60% off a new one or they could set me up with another Service guy and they would waive the $84.00 Service call but I would have to pay the labor charge but they could not come out for another 5 days. I spoke with Dyondrea with the complaint department today. She could care less. I dont understand how they can stay in business.

Ive had this dishwasher model KUDS30iXSS4 with stainless steel tub for 5 years and the only way to get dishes clean is to set it for pot scrubber and on the longer cycle. The top rack has plastic wheels to roll it in and out that completely broke off so it cant be used. Replacement parts are over $135 and I dont know if I can fix it myself. Ive had dishwashers last 15+ years with 0 problems so I think this one isnt living up to expectations. I bought the stainless tub because I thought it would last. I can see from these reviews the top shelf wheels are a major design fault. Many complaints about the plastic wheels breaking off as well as other plastic pieces failing. When I replace this and Im sure I will have to, I wont replace it with another KitchenAid.

In mid February I wrote a complaint about all the problems I had with my # kfis29 French door fridge. I contacted whirlpool who makes the unit and told them that when I call kitchen aid they wouldn`t do nothing for me! After a week the place that sold the unit to me who had nothing to do with the problem also called whirlpool and told them the story. Guess what? He told me to come in and pick out a new fridge of equal value and that whirlpool corp. was giving me a full refund. So the store rep, told me that he had very little problems with GE and that if he did GE backed him 100% so I bought a GE French door, super quiet and they also threw in a 5-year extended warranty! PS DON`T GIVE UP! KEEP CALLING UNTIL THEY SATISFY YOU. WE PAID A LOT OF MONEY FOR THESE AND JUST WANT WHAT WE PAY FOR! THE STORE I USED WAS RICHMOND APPLIANCE, STATEN ISLAND NEW YORK! THEY’RE THE BEST FAMILY BUSINESS around.

Bought our KitchenAid spring 2016. November 2016, I noticed our cupboards next to the dishwasher are ruined because someone at KitchenAid had a brilliant idea of doing a side steam vent instead of a front vent. Clearly the product designer at KitchenAid has never used their own product... or they just dont care about the consumers buying a poorly designed product.

I bought a brand new KitchenAid dishwasher less than two years ago and have been extremely unhappy with it! Model #KDTE334DSSO. My 17 year old dishwasher cleaned the dishes better than this one. I used to use environmentally friendly dishwasher soap but had to go to a heavy strength brand now. The plates fall down in the dishwasher (I recommend taking plates and trying them before you purchase any dishwasher) and now I have all of these little rust looking spots all over the front - which naturally is not covered under the extended warranty!! Terrible appliance!!!

My three-year-old twin-door freezer is giving me many headaches and nobody seems to know what is going on or how to fix it. The problem is that about every two weeks, it freezes a cold air passage between the freezer and the refrigerator, blocking it with solid ice, causing it to make a stronger noise than normal and finally going into over temperature alarm since the refrigerator keeps going up in temperature. We have had the visit of two factory-trained technicians to try to remedy this problem but to no avail. Any clues???

We purchased a KitchenAid dishwasher 22 12552 last November. We are two seniors and we dont use the machine daily. So to our surprise, on Oct. 2, the machine went completely dead. No power. I called Sears and a technician came out and ordered the whole new board. We are waiting for it to arrive, but so far hasnt. Sears says its up to me to trace it and to call them tomorrow before 3 to tell them if the part is coming. This shouldnt be my job. I dont trust this machine, I want it replaced, to which Sears says no. It would be fine, but purchase the insurance for $150. This is a heck of a way to run a business. The machine is a lemon and should be replaced. Years past, I had a KitchenAid for 15 years without a service call, and now this unit isnt a year old and is having problems. Its up to the consumer to purchase insurance to keep it running. What a rip-off. This guy at Sears, Carlos, isnt working for the company--only Sears. Where do we have a consumer right?It doesnt wash completely and a huge residue is left on all the dishes. You cant look through the glasses.

KitchenAid Gas Range model KGSA906. When self-cleaning for the first time, it stopped functioning. The panel is dead and the oven is locked. The repair guy said it is a known defect with KitchenAid. KitchenAid would only respond that it is not covered under the warranty. Now, we have cleaned the oven a second time with the same result. KitchenAid is being sold as a quality product and they should stand behind their product on this clear design defect, but they are not.

Since our purchase of the KitchenAid, model KSSC42QVS04, 42-inch built-in refrigerator, the ice bucket and dispenser freezes up and/or leaks. We called KitchenAid AND the retailers service departments. They came out and played with it for a while. The service tech basically said it was a design flaw and nothing could be done! KitchenAid and the retailer, Pacific Sales, owned by Best Buy, refused to do anything!! Weve purchased a $9000 lemon. Please never buy KitchenAid or shop at Pacific Sales... Youll be sorry!!! I will be filing a lawsuit against KitchenAid and Pacific Sales.

Heys guys anyone looking to buy KitchenAid think twice or maybe not think at all and move on to the next brand. I got the Kitchenaid fridge two years ago and this fridge has costed me more than 600 dollars now. My fridge stopped cooling and I called an guy to fix it. Then few weeks later it stopped cooling again so I called in another outside guy and he fixed it. Now it broke down again so this time I call the KitchenAid repair guy. He tells me that the computer has been messed up and it need to be replaced and ya its not covered under warranty. Its been not even 17 months and the computer has broke down. What a marketing hype it has created in market. I dont think you guys should make the same mistake.

This piece of junk was useless. Was breaking down within 2 years. Motor broke down after 1.5 years. $500 repair. Following year, top basket broke down and needed replacement. $170 repair. Nothing covered by the company at all. Wonder what will be next. My last dishwasher (different brand) worked for 8 years with no issues. Almost $700 in repairs within 3 years is unacceptable. I feel cheated by this company.

Kitchenaid Dishwasher KUDC10IXWH8 purchased 06/14/13, have had problems right along, had pump problems, finally changed pump on 05/11/2015. Now, I smelled burning wires, could not find source. Opened dishwasher to empty and saw that the dirty water had not emptied out. Had someone check the plug and saw that it had burned and melted. Think it melted into the wall plug also. Will contact Kitchenaid today.

Re: The factory in Japan was wiped out by the tsunami and the nuclear power plant meltdown complicated it. Kitchenaid (Whirlpool) are telling hundreds of consumers they cannot provide a critical component -- main control board -- necessary to repair a frequent problem with their refrigerators. In my case we have a 42 built in, side-by-side, panel ready unit KSSO 42QMB02 purchased in 2007. The panel ready descriptor simply means we had it fitted with the same wood paneling we used for our cupboards. The board is failing and its causing the unit to freeze up with loud fan noises accompanied by disturbing clunks and thuds. Its a matter of minutes or hours or days before it fails entirely. This is a problem reported by others on this site. Worth mentioning is that this is a top of the line refrigerator/freezer that cost between $5,000 - $6,000 not including the paneling.So heres the terribly sad story KitchenAid is telling customers: They no longer stock the part because the sole source for it, a company in Japan was wiped out by a tsunami and to make matter worse, the meltdown of the Fukishima reactor complicated matters. They told me to have their authorized service provider (B&B - good folks) to just send the board in to be rebuilt. That my refrigerator/freezer would be down for the length of time it took for the board to be repaired. That they offer no service contracts. That if I wanted they would sell me a new unit at a small discount - $6,233 for a new unit. I should add that because this is a panel ready model with our custom panel wood on it, it would be darn tough to match the old stock so there would be at least several hundred dollars more in panel expense as the old panels no longer fit the new model.And this get this, when I called another provider in my hometown - a fellow Ive known for years, he told me that Kitchenaid/Whirlpool has just today (this was on October 5, 2014) posted a service bulletin that they were disassociating from the company, Cocentric, that has been rebuilding the Main Control Boards for hundreds of customers owing to service issues. So the bottom-line is that this expensive and beautiful side by side, built-in, panel ready refrigerator is a boat anchor? Then I found this blog from a very cool, smart and handy fellow, Steve **. In it he describes how pretty easily (if youre handy with a soldering iron and a volt meter that is) you can rebuild the Main Control Board for about $6. He suggest buying a beefier version of one component, a relay, to prevent this from happening ... suggesting a design flaw in this board to me. And he wisely suggests adding an Appliance Surge Protector to prevent spikes from burning the board in the future. This is all beautifully detailed with pictures and part numbers.So heres my take - Whirlpool/Kitchenaid want to sell you a new refrigerator freezer when they could easily set up a process to fix these boards themselves and support their products. It gets worse. If you want to buy a refurbished board you can! For $800 - $1,200 on eBay! WTF! KitchenAids service policies are fostering predatory online vendors. Why will people pay this much for a board that KitchenAid lists for about $235? Because ALL OF US CANT BE WITHOUT A REFRIGERATOR FREEZER FOR 2-3 weeks. This is insane and immoral. California has tough consumer laws. The Song Beverly Act may cover this as in addition to providing relief for people that buy lemons, it also provides for people like us (in California any way) that expect a top shelf product should last longer than a pair of my boxer briefs.

Fridge is about 6 years old. Had the compressor replaced twice. Tech on his way this afternoon. I suspect its the compressor again. Have had issues with water leaking. No ice or ice melting... Replaced the front heater on the icemaker, the ice chute., gaskets on the door itself, still no ice. The freezer would not freeze ice cream or even bread! We have had multiple issues. The KitchenAid helpline rude and not helpful. Do not buy this refrigerator.

We purchased a brand new refrigerator in May. By June, it was not keeping things as cold as it should and the frozen foods started melting. We contacted KitchenAid, which sent out a person from A&E Appliance who stated that it was not fixable and reported this to KitchenAid. We were then told that we had to have someone come for a second opinion, which we have never heard of with a brand new appliance. The second opinion said that it needs a compressor. We were then told that this persons assessment is still not enough and that a supervisor now needs to look at the fridge. By this time, we have lost hundreds of dollars in frozen foods and are unable to purchase food for the week, causing us to go to the store each day to buy what normally could be kept frozen. Months later, we still have no working brand new fridge! We were told a part has to be ordered which takes another few weeks. When it arrived, my husband called and they arranged a time for the part to be installed. The person never showed even though my husband and I made sure that one of us was here all day. The appointment gets rescheduled and the person did not show again. When he was contacted, he stated that he was from the business that made the first assessment and refused to put the part in. We want a brand new fridge, which we paid for, in our house within the next week.

Purchased a wall oven model KEBS109BSS October 2013. Oven completely shut down during cooking, couldnt turn it on, nothing. Had service tech out September 2016 and paid to have it fixed (out of warranty). Same issue again March 2017. Tech out again, had to pay again to have it fixed. Last Saturday, same issue. Have contacted KitchenAid, they wont do anything to rectify the situation because its 4 years old, not cover issue under warranty. I pushed the issue, talked to a manager. They were rude and wouldnt budge. Had the nerve to tell me that it is man-made and parts do fail. Are you kidding me?! Over $2,000 piece of junk that Ive already put $400 into. NOTE: BEWARE - KITCHENAID APPARENTLY EXPECTS THEIR MAJOR APPLIANCES TO LAST 3-4 YEARS.

Our 8-year-old refrigerator, KSSC36QMS01, stopped working just before the holidays. After struggling to identify the source of the problem, we found the comments and instructions from Chris of Vancouver to be exactly what we needed. The symptoms for the refrigerators were identical and the instructions he posted were easy to follow. We were able to fix the refrigerator the day I found his instructions here and was saved having to purchase a new refrigerator when this one was only 8 years old.

On November 17, 2011, I used my self-clean function of my KitchenAid gas range (model # KGRS807SSS01) according to instructions in manual. The oven is only three years old. After one hour, the oven turned off. The door was locked and it was not due to a circuit breaker. I have had to have two service calls, purchase an electric roaster to cook the Thanksgiving turkey in and received no help from the KitchenAid call center because the authorized repair person stated that I needed part #9762774 for the touch control system. But was told that the part would not be covered under the five-year warranty because it is not the touch control system. Utterly frustrated after spending three hours on the phone, two service calls and over $400 to repair something that should work. Both repair persons stated that they advise never to use the self cleaning function of the KitchenAid range for just this reason.

Our kitchen aid refrigerator is just over 5 years old and of course like clockwork, it stopped working. Weve been told that K will pay for a new compressor but the labor will cost $1050. Could that be any more exploitative? When the tech guy was here, he said the labor would be $600 and the part $400...now they changed it to look like theyre being cooperative by saying theyre paying for the compressor but the price is still outrageous because they say the labor is $1050. I offered to pay half of the labor but the answer is no, of course. Really horrible company and product....never again.

We purchased all KitchenAid appliances for our new house two and a half years ago. I thought by spending twice as much on American made products I would be all set for quite some time. The stove started by making HORRIBLE noise. When I would call kitchen aid they said it was normal. My husband was able to fix it. The fan was hitting on something. Then the refrigerator stopped cooling and making ice. We had a service call and were told it was totally iced up. We had to defrost the refrigerator for 4 days, and keep putting towels to sop up the water coming out of the bottom. Now 3 months later the same thing has happened, no ice and not cooling. Also the dishwasher stopped closing, the rack had pieces that had broken. We spent about $75 in parts. Never had these problems with Samsung. I cant believe after spending over $6,000 on 3 appliances that they lasted 2 years. DONT BUY KITCHENAID.

After a year and a half dealing with a malfunctioning refrigerator (floor model), Whirlpool agreed to replace it with a brand new upgraded model. I am impressed with their customer service. Its been about 2 months and the new one works like a champ! Thank you Whirlpool!

We purchased an entire KitchenAid kitchen in late February. The refrigerator has been a nightmare. We are on our 7th service call waiting on our 8th for them to finish the repair. The compressor had to be replaced. Now the interface on the ice dispenser. Whirlpool customer service, very nice and friendly on the phone but does nothing to help. I will never buy another Whirlpool product again!

I purchased a new refrigerator on 12-13-12. It was a Kitchenaid French Door 29 model #KFIS29PBMS. Since purchasing this refrigerator I have had to place 9 service calls. Virtually, every part in the freezer/defrosting unit have been replaced and I am still having problems. Loud noises, PO light comes on continually. The repairman has thrown his arms in the air and said he doesnt know what else to do. He says it is a faulty design. I AM SOOO FRUSTRATED. PLEASE HELP!

We bought a Kitchen Aid refrigerator 2 1/2 yrs ago. It has frozen up twice. We called the company. They said that the machine had been redesigned because of this problem. They agreed to supply the new parts but we would have to pay for the labor. Their factory service representative is not a company but rather a scheduling service for independent technicians. We were quoted a very high price based on a take-it-or leave it basis. We paid, but this is a very unfair company policy given that the company knew that it had a problem. The customer should not have to pay for a companys mistakes.

The microwave component simply stopped working. After calling an Appliance Co. we discovered this exact issue happened 3 years earlier. Cost for parts? $1350.00! KitchenAid refused to cover the parts but did offer a 10% discount if we chose to buy an entire new unit! Ridiculous! Poor service and poorer quality. Never again!