I remodeled my kitchen in June of 2012 and installed all KitchenAid appliances. Two weeks after the warranty was up on my dishwasher, it stopped working. I decided to get a contract, in case something happened again. Well it did. In 2014, the panel needed to be replaced, and today I just had a service person in to fix it again because its not cleaning the dishes. So to date, I have spent another $600 on this dishwasher, in addition to its original cost. The next time it breaks, Im just going to buy a new one -- and it will not be a KitchenAid! One other thing to note. I complained and complained to KitchenAid about the problems, thinking that they would do something to make up for the issues. But all I received was a form letter that basically said, too bad!

I purchased a KitchenAid built-in dishwasher last fall and if it wasnt so difficult to take out I would not have kept it. Not only was it costly, the top tray does not stay in and you have to hold it while filling the bottom tray. The two trays are so close together that you cannot use the utensils box to hold a knife or spatula or a large spoon. Even plates and cutting boards will stop the sprayer from rotating. Truly the worst purchase I have made in years.

This refrigerator is barely 2 years old. The lights began to fail after the first year and am told are not covered by the original warranty. Service just left and stated how ridiculously expensive the parts. We need a power supply board $387. And he may have to replace some or all of the LEDs at $77 each. This is absolutely ridiculous. It seems to be a common problem with LEDs in a cold environment. We could be looking at a bill of over $1000 for lighting on a $2,500 2 to refrigerator.

Bought the range in March of this year for my mom. The salesman said the KitchenAid was a good brand (upper middle market), it has good looks, and a large oven. What he failed to mention is that they typically last 3-4 weeks, and you shouldn’t use them for cooking or they may get damaged :(. Within days of use enamel started falling off in the oven cavity - very dangerous when it lands on food, a couple months after the plastic door trim started peeling off and lately the cooktop scratched. We are extremely careful with all our appliances, we still use our green Admiral stove from the 60s and it is mint condition - I don’t understand how the KitchenAid stove can be so poorly built. I thought I was getting better value but in hindsight I should have gotten the basic GE stove. In conclusion, I do not recommend the stove, unless it is for display only, you are better off getting one at Goodwill.

Recently purchased a top of the line KitchenAid Induction Range... Beautiful looking stove it is a $4500 range... Not a baseline model by all means kind of in the high mid-range market. Of course like everyone does made sure it noted self cleaning and for me it is especially important because I was in a really bad car accident and I am unable to use my left side only 50%. It is a button clear as they noted on the product Aqualift Self Clean. Watched the video on how to use the feature and how great it works and they use a simulation from a computer... Not a real time real oven video and it is pretty clear why because it does NOT WORK! Went back and read the instructions. Pour 16 ounces of water in the bottom of the stove, remove the racks and hit the self clean button and in 40 minutes you should be able to wipe the oven clean.Well folks to be blunt... You cant wipe **! It actually bakes the grease on the back, sides and glass of the oven more because the steam helps it spread and when you go to wipe it the cloth gets stuck as the grease is sticky and tacky. Bought the oven in May, didnt move into the home until July and tried cleaning it in Sept so literally 3 months. Wasnt really that dirty but Grandpa came over and put some meatballs on a tray and didnt cover them so there was some grease splatter. Well should have been a simple task for any real self cleaning oven but nope not one bit came off. In fact I tried cleaning the glass with the scrubby they provide etc and nothing. It is baked right on from the Aqualift.Did some research and guess what Whirlpool knows it doesnt work but continues to advertise as such! They are even in a class action law suite and when you read all the literature on the oven and the Aqualift capabilities and how great it is for the environment, no smell and simple wipe up technology wow you are sold but I guarantee you will be fooled. Even the techs that come into your home know that the product doesnt work.So to be clear when it is time to clean you add 16 ounces of water, take out the racks hit the button and in 40 mins voila. At the bottom of your stove you have 16 ounces of water that you need to now try to get out of the bottom of your stove, the grease splatter is not wipeable and now more than ever all over the back, sides, glass and bottom of your stove and absolutely will not budge without a harsh toxic chemical of some sort and some serious elbow grease and at least two hours of your time. (Dont forget about the water that is at least 40 mins to try and get all of that cleaned up and out of there.) BUT YOU VOID YOUR WARRANTY if you use any chemicals in this oven as you damage the finish that is supposed to be non stick but is not? You VOID THE WARRANTY if you use a scrubber other than the Whirlpool approved scrubber?They have a 100% customer satisfaction guarantee and folks... this means Jack because they do not stand by it. I am 100% not satisfied and have called to try to work something out with them along with the other 1000s of people who have been ripped off in this scam and let me tell you they 100% dont give a crap if you are satisfied or not... If they did they wouldnt sell the Aqualift product anymore as it has caused them a slight headache. Instead of taking accountability or doing what is right and having some integrity they dont honor their guarantees, do not stand by their products and as consumers we continue to buy and raise their shares and make the higher ups rich while they buy other brands of appliances and laugh at us who are buying their brands!Oh yeah by the way the induction works great... Boils water in 30 seconds and one night just before bed the stove top all on its own turned on and became very hot melting the components all under the glass top and creating heat and warping my brand new kitchen cabinets. Stove wasnt on and they said it is a rare malfunction. WOW!!! So yeah not only is the Aqualift Defective and a whole lot of false advertising and fake promises going on... Some of the stoves have the ability to cause a fire and burn you and your family to the ground. All this for $4399.00. If youre lucky you can get it on sale for $3500 like I did. :) What a joke!Dont think that Lowes or any other of the big box brand stores will help you either. Lol they only offer 30 day warranty on appliances. I bought $8000.00 in appliances from Lowes in addition to $3000 in yard appliances in the last 3 months and they still wouldnt even help... Again why would they sell these products? They dont even care if the products they have in their stores actually work. Not happy that consumers have no recourse on any of this and this isnt enforced... in any way to protect US the people. Protect yourself by NOT buying and boycotting and hitting them where it hurts which is their share price. Thanks everyone and good luck!

I am a semi retired senior that saved to purchase my last (what I thought at the time) kitchen range. I have owned KitchenAid ranges in the past and have been very pleased. There were two reasons I purchased this particular brand, it doesnt make any fan noises and for the self cleaning system. To my delight the stove is very quiet and allows an option to turn off all the normal beeping noises and the elements work well. That being said I have never been so disappointed with an oven cleaning system, it DOES NOT WORK AT ALL and yet the company continues to produce this system misleading the public. To me this is a criminal offense except I have no way to make them accountable. I am so disappointed with KitchenAid that they would associate themselves with such an inferior product. It is crucial for me to have a self clean oven and as one of thousands I am now stuck with a product I have come to hate in my kitchen. I am an avid cook and now find there are many products I am unwilling to cook as I have no way to clean my oven. I made wonderful Yorkshire puddings the other night and my husband spent two hours trying to clean the oven but the interior is so shoddy (not really a porcelain coating just some cheap material that cant withstand a proper cleaning and wont come clean with water being heated to 200F doesnt matter how many times you try). The first time after I used the self clean (I have only had the stove for 4 months and cleaned it 5 times) I sat down and cried, having spent so much money and having so much disappointment was a bit overwhelming. I called the place I bought it, they are really great, said the only thing they could do was to sell me a different stove at cost. I appreciated that but I now dont have the funds to do this or I would just to get rid of my stove. I have an extended warranty but this is not considered a warranty issue. I really have trouble with KitchenAid not standing behind their product but more so with a problem they know exists but keep producing, and as consumers we seem powerless to enforce change. As a side note, the oven wasnt hot enough and it does have an option to calibrate the temp. but even so because the oven is not well insulated or made of quality porcelain. During the cooking the temp. can drop as much as 50 degrees before it heats up again which can really affect the cooking process. So all around in general not very happy.

KitchenAid 30 free standing gas range with double oven bought. Beautiful to look at BUT! Have had less than a month and many problems. First gas leaks (they were repaired). My one time to use: baked an apple pie in bottom oven. Preheated to 450, baked pie for 15, then reduced to 350 for 45 minutes. During this time the vent blew so hard on top right burners, it got the top range very hot and impossible to use right burners (vent blew the flames... dangerous). Also top right side got extremely hot... not operating correctly at all. Now dealing with Whirlpool Corp Safety Dept to get them to take this range back... scares me to even think about using it... NOT using it... it is a lemon!!! They say must process/have evaluation by technician and then 3 to 4 weeks to process. BS!!! The order # is the no. with Whirlpool Corp Safety Dept. 553 Benson Road, Benson Harbor, Michigan 49022.

I purchase it from Sears scratch and dent. Use the top oven for prepping other smaller dish or if I just dont want to use the larger oven for cooking. Though, the one larger burner cant be adjusted to have a low flame and if I did the flame goes out. I can live with that.

Well My stove and oven are old. I still have the stove that the pilot lights stay lit. I don’t like that. I have a two year old granddaughter. It worries me because the stove feels hot. I would love to have a new stove. Oh it’s a gas stove.

So disappointed in my 6 yo KitchenAid French door refrigerator model # KFIS29PBMS00. Ice accumulates in the back which impacts the refrigerator’s ability to stay cold. It’s 53 degrees now!! We have had it repaired at least once a year for every year we have owned it. We always renewed our extended warranty plan because it was cheaper than paying out of pocket for the repairs. Our factory certified repairman told us it was a defect in manufacturing! Well we are done with this refrigerator!

We purchased a KUDE40FXWH dishwasher in March of 2011. The top rack glides kept popping open letting the rack fall off. This probably was linked to binding due to breakage of the plastic pins that connect the glide wheels on the glide bracket. Three months out of warranty, the wheels on one side fall into the bottom of the dishwasher. Both sides have now been replaced for $250. The service technician said this is not isolated and they encounter this on these models. We called Whirlpool/KitchenAid and they politely noted the problems. But once they had the information, they made it very clear that they are unwilling to supply anything at their cost to correct our problem with their equipment. They are glad to have the info for engineering future equipment but are calculatingly unmoved about the predicaments of people who have bought their products to date. We paid for a higher end dishwasher to get reliability and service. KitchenAid is not worth the premium. I could just as well have bought a bargain brand and the repairs wouldnt have been any more than the glitzy one.

I paid for high-end KitchenAid appliances because of the reputation of quality and service, and Ive experienced nothing but the opposite; in 2 years, my refrigerator needed a cooling element replaced, my oven glass exploded across my kitchen (thank goodness my children were not standing there!), a heating element in my convection microwave needed to be replaced, and most recently a door switch in the microwave needed replacing because it was causing it to not operate. This last repair, I was out of the 2-year warranty by one month, and they are refusing to cover the $142 cost of the repair. They dont stand by their products. In 2 years, for the thousands of dollars we paid, nothing should go wrong with any appliances, let alone these many occurrences. And to not cover a repair being 1 month past warranty, especially with all of the other problems Ive had, even just to save face, is ridiculous for such a large company.

We bought a dual oven Kitchen Aid True Convection Oven with Induction cook top (Model YKFID500ESS). We started noticing blue flakes in the rag when cleaning the upper oven. Then 2 weeks after the warranty was up the surface started flake away in the front edge of the bottom surface of the upper oven. When we contacted Whirlpool they said this wasn’t a recorded problem from anyone else and they would not be covering it. They told me they would have just used touch up paint even if it was still under warranty. We luckily had bought an extended warranty and when they came out the tech said it was not repairable. The warranty company covered it under their lemon clause. We then ordered another identical range to replace it thinking it was a one of problem. I checked out the new range before I accepted it and found the same issue with the surface in the same location already bubbling. We would not accept the range and had it returned to the store. I now have to contact the store and look for another option because I will never buy another Kitchen Aid appliance. Whirlpool needs to come clean about this issue and everyone with this model needs to take a close look at their top ovens surface.

Ice maker, refrigerator freezes food - I called to have both problems fixed, they told me they cant believe fixed, the fridge is too old. My Side by Side was bought as a package deal with a stove, which I just got rid of, and a dishwasher, that is also defective. We will never buy this brand ever again. Was bought in 2000.

We have owned the KERS306BSS range since March of 2013. On balance, we like the design of the range and its features (except the AquaLift cleaning feature which, like others have reported, does not clean well). During this time, we have had five instances of a repetitive problem of the range unexpectedly turning itself completely off. This has happened both while using the range and while it is not in use. KitchenAid FAQ advises customers to turn the power off, wait a minute, and turn the power back on in an effort to reboot the system. After doing this, however, only one of the features (oven or surface units) starts working again. The range has been serviced after each of these instances and works correctly for another few weeks, or maybe a month, and the problem repeats.KitchenAid initially would not refund our money and only offered a replacement unit. When we did not receive delivery confirmation, we attempted to follow up. We were told delivery had been delayed to February. Then, we were told replacement units were not available and given instructions on how to fax in an application for a refund. We told we would receive a confirmation. We did not. We will post our additional progress at resolving this complaint.Overall, our experience with KitchenAid Customer Service personnel has been very poor. Each time you call you get a different person who has a hard time locating your previous calls. The first time we called the Product Exchange Group we were assigned a contact person who said we should call her for any questions. Unfortunately, we could never reach her again and other customer personnel did not seem to know her.

Provided by contractor - 6 burner stove top, large oven. Gas range, electric oven - the preferred method of most cooks - at least the ones that are getting up there in age! Great size oven so when whole family gets together - over 20 and adding - it is big enough to accommodate all dishes - top with 6 burners is big enough to let 2 people cook comfortably - the more the merrier!

I bought the Model #KUDH03DTSS2 KitchenAid dish drawers. I loved it at first. Two dishwashers in one, operate separately. Cost over 1000.00. Then the problems. All covered under extended warranty. The Inlet and outlet Bezel part replaced at least 8 times. Said it was a manufactures bad design. Inlet and outlet Bezel parts made of plastic, when taps broke, that meant water on the floor. The control panel replaced at least 3 times. It is very difficult to find a service repair place that is familiar with dish drawers.

My 7 year old KitchenAid dishwasher has quit working. After the first 2 years, I had to purchase the silverware caddy because the PLASTIC in the bottom of the silverware caddy had pieces broken and silverware was falling through. Then about a year later, PLASTIC brackets on the top rack broke. Replaced those. Now, the PLASTIC door is broken where the screw should be, and the touch panel is not working. JUNK! I once had a Maytag that I ran two times a day & never had to replace a single part on it, and it ran for 12 years!

We have had our Kitchen Aid refrigerator several years ago and have had an ongoing problem with the door closures. Both the French door and the bottom freezer drawer require the user to stop and really push them to get them to close properly. Many a morning, we have gotten up to an overheated refrigerator because one or more of the doors did not close properly. Would not buy again and will replace soon.

We had the worst experience with a Kitchenaid dishwasher. I made many attempts in calling them and nothing was ever done. All they did was they send me the same technician over and over. Today we had the technician come and he recommended to get a simple model and not to go with the KitchenAid brand. The sides of my kitchen where the steam vents are in the dishwasher, they are destroyed them completely.

Purchased 42 built in refrigerator 18 months ago and the frame cracked so it was replaced in May 2016. 5 months later the motherboard and other parts went. Repair company that KA sent said it was like an engine going out on a new car and recommended it be replaced instead of repaired. Customer service said they wont replace. Email to CEO went unanswered. KA doesnt care about its customers and they dont build a quality product. If I could do it again I wouldnt buy KA again.

It takes longer to run a cycle and has lower pressure than my previous Inglis model. Items on the top shelf sometimes are not thoroughly cleaned. Saniclean and pro scrub need to be activated to get a thorough cleaning. Normal wash is not adequate. Deep tub, and it has 3 racks, so lots of room to place items. Wish the third rack had an impeller to clean items in it. Stainless steel front with controls on the top of the door hidden. Very nice packaging. Take extended warranty, run the cleaner through once every couple of months to get rid of the scum build up. Clean the internal filter every couple of months also. The Steam venting port damages your wooden cabinets next to the dishwasher. I had to put a plastic liner on the inside of the cabinet (facing the dishwasher) to stop the moisture from damaging the cabinet.

Side by Side KSC24C8EYY01 - We put in a new counter depth KitchenAid refrigerator 3 1/2 years ago. The freezer recently stopped working for no apparent reason, then kicked back on after 24-36 hours. This has happened 4 times in less than 3 weeks. By the time the service man gets here to check it out, the freezer is back to working, and he cant find a problem. The 2nd time he called Whirlpool and went through an entire diagnostic testing and still found nothing. He thought the Whirlpool technician that he spoke to was not too bright, and actually rather rude and indifferent. The only recommendation they had was to replace the mother board for a cost of $800 - with no guarantee that replacing it will solve the problem - it was just a guess. The service man told us that he wouldnt buy a KitchenAid appliance for anything - their service department was difficult to work with and trying to get parts needed for repair can be a nightmare. We will NOT be repairing this refrigerator and we will NOT EVER purchase another Whirlpool appliance - EVER.

In October 2016, I bought stainless dishwasher model KDTEESS1. The appliance itself works well but after one year I noticed rust spots appearing on the front door. It has gotten worse. KitchenAid is not standing behind its product.The door was not sealed or finished properly. I contacted KitchenAid and was told the one year warranty had passed and I had to buy a new door. Clearly this door was defective as I have an older dishwasher which does not have this problem.

KitchenAid refrigerator model #Ksf26c - We purchased our refrigerator less than a year ago and already have dents and scratches on the metal trim of the humidity control drawer and meat drawer. The quality of the metal trim is substandard. I called the parts department at KitchenAid and they will not replace the defective drawers because it is cosmetic. I would definitely recommend not purchasing this refrigerator.

This was a very expensive dishwasher. I live alone and only use it about twice a week. After only two years, the motor died and they want $350 to put in a new motor. And then they will only put a 90 day warranty on the new motor. Good grief. Im going to get rid of this and never buy a KitchenAid again.

Purchased a KitchenAid dishwasher 9/2012. Within the first year it required service on its electronic board. This was done under warranty. I purchased a service plan which covered the dishwasher until 8/18/2015. Of course the dishwasher didnt break down again until 9/8/2015. This dishwasher cost close to $2,000.00. For that kind of money it should last longer than 3 years. I will never buy a KitchenAid again.

Microwave hood combo, model KHMS1850SSS-0. The plastic filters behind the metal vent screens were ignited by a stove top pan fire. I dropped a lid on the pan immediately. It took me a few seconds to notice the glow under the hood. By then it was too late. The vent fan was on of course, which only increased the intensity of the filter fire. The hood and microwave were totaled by the heat.

Whirlpool owns KitchenAid. BUYER BEWARE!! The dishwasher does a good job but God help you if you ever need to use the warranty. Mine has a door leak. The repairman came out 5 times and replaced the tub twice, the door liner, the door, the hinges and the latching mechanism. There is still a 50/50 chance it will leak depending on how hard you slam the door and I do mean SLAM. They have taken up almost 15 hours of my time. The warranty says they will repair or replace the washer. THEY WILL NOT. You are dealing with dishonest people with no integrity. They are like an insurance company and they will do whatever they can to wear you down and not honor their obligations. Do yourself a favor. When looking at products, pass up the KitchenAid items.

After researching many brands we decided to go with a friend’s recommendation for a KitchenAid gas range. After owning it for a few months now we’re very disappointed with the wear & tear. It was delivered with the side dented, which given our timely need, we decided to live with as it’s mostly hidden. We have found however that cleaning the stove top is very difficult (heavy pieces to remove and place back) and the stainless steel surface scratches and scuffs way too easily. If you’re a tidy person like me this will drive you nuts so proceed carefully with this one! After a few months it’s already starting to look worn in.

Only one issue with it. The ice tends to freeze up all the cubes together and I have to dump it all out. Otherwise, fridge is 10 yrs. old and havent had a problem.

We have a KitchenAid KHMC1857WSS--0. We purchased it on 1-29-10; it was delivered on 2-14-10. It first quit working last 12-29-10. I was using the Convect Roast, auto mode, pizza, when it went out very near the end of the cook time; about 15 minutes into the cycle, it blew the fuse. We called and they scheduled service for 1-3-11. They replaced the fuse and said it worked. On 1-18-11, it broke down again in the same mode. Service was scheduled for 1-20-11. They replaced the fuse and some other part, and they offered to extend the service warranty for one year. Good thing, cause it broke again and was serviced on 2-3-11. I asked for a replacement microwave; they dont want to do it, saying that it is more than a year old and is not covered. It broke again and was serviced on 3-7-11. After much complaining, they agree to offer us a microwave replacement for $300. The new microwave was installed on 3-30-11. For some reason, I thought this would fix our problem. But we have the exact same problem on our new microwave. It was first serviced on 10-5-11. They came back on the 13th to put in the new parts, and the service man declared it fixed. I ask that he run it in the pizza mode before he leaves. Guess what, it blows the fuse again. He called it in, and they want to put in another new part.I am fed up. I want a microwave that works. I paid about $1000 for a new one and then paid $300 for a replacement, and I still have junk. The only offer from KA is to continue to service it. I want my money back for the replacement and a microwave that works for more than a month without breaking. KitchenAid will not stand behind their product and has done nothing but steal money from me.

Very well made microwave. Love that it matches the other appliances. It has so many features! From melting butter to baking a pizza on the pan that is included with the microwave. No problems as of yet in the 3 years we have had the microwave. It is stainless steel and looks pretty. The only slight improvement I would make, is it would be nice to have a flatter looking front. It reminds me of a spaceship with the way it bows out from the door front. But I do like that underneath it is angled up towards the front, so it allows for more working space on the stove top that it sits over. Over all I am really pleased with the purchase.

I have owned the KitchenAid Pro Scrub for two years. I purchased on the previous reputation of KitchenAid, and what a complete disappointment. What I was told about the dishwasher was, it is quiet, heats water to ultimate sanitation, no need to rinse, with garbage disposal, high powered, is an excellent option... the dishes have not gotten cleaned even pre-rinsing from day 1. Called the company I purchased the dishwasher from and the claim is I was not using the correct chemicals to clean the dishes. Really? I was told the dishwasher was the top product for cleaning the dishes... not chemicals. The dishwasher was somewhat quiet at the beginning but progressively became noisy, cleans off and on, and now, water does not make it up to the top basket. Followed the troubleshooting recommendations to check for blockages, although I always pre-rinse. No blockage; however, no water is getting to the top basket. Even tried dropping the basket to the lower setting and no luck. The top basket drops down and forward. The plastic pieces to the top sprayer in the back of the dishwasher does not line up properly, the plastic piece on the back is possibly warped. This is a very bad product.

KitchenAid Dishwasher Model KUDS30FXSS. As a consumer I am loath to leave a bad reviews, but I have to say I am very disappointed in my dishwasher and in KitchenAid as a company. Within the first year a plastic valve sprang a leak and flooded my floor. A year and a half later the upper rack is broken, and the motor has failed. The failure of the valve and the rack I ascribe to bad design and/or use of substandard materials, but the motor problem is more complicated. The factory service technician wanted to assign blame to me, by suggesting that something hard left on the dishes of a piece of broken glass ruined the motor. I have been careful with this machine, and always rinsed dishes before putting them in. Before this I had an Asko Cylinda which got me in the habit of pre-rinsing. Over the 12 years I owned that dishwasher I had to call for service two or three times when small particles would get past the filters and obstruct the flow of water to the spray arms. The remedy was simply to remove the obstruction, however. It never required a new motor. The KitchenAid is supposed to have a soft waste disposal built in. One would think that would provide more protection, but, in fact, it not only failed to prevent a particle from getting in the system but there was nothing to keep it from destroying the motor once it got in. That suggests bad design to me. Secondarily, I have an issue with KitchenAid itself. At every turn the company pretends that customer satisfaction is primary. Their people are always polite, but they are just the velvet glove that hides the iron fist. But the bottom line, in my experience with the company, is that its strict and narrow policies mostly let them off the hook and out of responsibility when something goes wrong. Their service personnel express sympathy but tell you they are bound by policy. Of course, they are KitchenAids people, and KitchenAid makes the rules that make it difficult for the technicians to do right by the consumer. A company that values repeat business (I bought a KA refrigerator from the same designer series first) should barricade itself behind its rules only in the most flagrant cases of consumer negligence or abuse. I paid over $900 dollars for what I thought was a best-quality, USA-made product that would last and had an excellent company name behind it. I used it regularly and took good care of it. A year and a half later, the company will only fix half of whats now wrong with it, and informs me I am responsible for replacing the motor at a cost of $450. For that much money I could buy a Maytag (also made by Whirlpool) or I could triple that amount and get another Asko or a Bosch. Certainly, I will never trust KitchenAid again.

As a retired chef I have preference for gas cooktop but electric oven. I built a new home with floorplan that did not offer separate cooktop and wall oven so I was very pleased when I found a Kitchenaid dual fuel product offering gas cooktop and electric oven combination. I had past experience with KitchenAid and thought I was purchasing a quality product.Although the cooktop and oven function well, the so-called AquaLift self-cleaning feature is useless! I do not let my oven become heavily soiled but found my first use of this feature did nothing to clean the oven. Even worse, instructions indicate even if I was willing to use an oven cleaning product and elbow grease I am warned this will damage the oven surface. It appears there are currently class action suits on this topic. Wish I had known this before purchasing this expensive product.

We just renovated our entire home, and I wanted a good, solid, basic dishwasher for the basement kitchen, thinking this a better option for my teens. This is not our main kitchen and it doesnt get the normal amount of use like our main, upstairs kitchen, and I didnt want anything too complicated. The KitchenAid dishwasher was installed and leaked from day two. It leaked out the sides and all over the floor, and ruined the brand new cabinetry that it was installed next to. In the two years that weve had it, it has been serviced 7 times, and tomorrow will be the eighth. It was barely nine months old and a pump had to be replaced.Early on, I begged the KitchenAid company for a new unit. I even offered to spend a little more and get a totally different unit, knowing Id have to have another cabinet panel made to match our cabinets. Anything to get this lemon out of my kitchen! Nothing doing. Im basically stuck with it, and now whenever I call (again) for service, they want to charge me the service call because its out of warranty, even though they have the service history. I ask for a supervisor and they finally agree to foot the service call, but for how much longer, its anyones guess. Thank goodness I chose two Bosch dishwashers for upstairs. They are quiet and work wonderfully, and they get a lot of use!

This model KUDC2OFVSSO - has been terrible since day one. The only way it gets dishes cleaned, is by washing the dishes prior to putting them into the dishwasher. It functions basically as a sterilizer, not a dishwasher. I would NOT recommend getting a KitchenAid! Im not sure where to go from here, but I wont ever buy another one, as I dont have $500+ to throw away.

I purchased a KitchenAid microwave model# KMCS3022GSS and trim kit in May, 2018 as we were in the process of remodeling our kitchen and the cabinet maker needed the dimensions of the unit to build the cabinets. I knew that I was taking a warranty risk as it was going to take 8 months to get my cabinets but I expected KitchenAid products to be high quality. However, in less than 8 months of actual operation the microwave has died and from what I’m reading on this site it can’t be repaired so I’m out over $500. I’ve been a loyal Whirlpool/KitchenAid customer but it’s time to look for another supplier.

It is amazing to me that KitchenAid is continuing to stick their head in the sand when it is obvious that a problem exists with the oven shutting off. I preheated the oven to 375 and put the food in the oven for no more than 15 minutes and the oven shut off. I have tried shutting off the breakers, pressing 3, which I read on a blog resets the lock-out, and nothing worked. So, I googled KitchenAid Superba wall oven and sure enough found the same complaint on multiple sites. This does qualify for a class action lawsuit. I am not one for suing as the lawyers make out the best in the long run. But it is ridiculous that the company has not stepped up and helped out their customers. Shame on you, KitchenAid!

I am very happy with my stove. I have a gas stove and it also has a convection option. The heat seems true to temperature. The convection is a great option when you need to cook in less time. The only drawback is the knobs are not a solid piece and the wrap they put on it seems to be coming off. I use the stove a lot!

We purchased a $1000 KitchenAid Dishwasher 2 years ago. From a local co. Info arrived about extended warranty for $109. This is not our first rodeo with appliances. We have had them since our first house in 1976. Four homes later in Fargo, ND we downsized. We have always upgraded appliances over the years. Not because they failed... we just wanted new ones at the time. This condo is brand new, built in 2013. This has been a nightmare. 45 days later and its still broken. 2 service calls from the assigned warranty repair service dealer, and Im still washing my dishes. Im 64 yo and this is a pain! Kids: if its an old appliance, keep it running with repairs. Dont buy new!

On my third compressor with 2 year old unit. Lost a lot of food due to delay getting repaired. KitchenAid said they would send me a claim form by US Mail and email. So far nothing received after Twitter and Facebook complaints and calling their 800 number. The Service Tech told me these refrigerators are poorly made and essentially junk. KitchenAid has lied to me and is unresponsive. Will never buy any of their products and sending my review to everyone on my email account.

I just replaced my 29 year old dishwasher. Things just don’t last anymore.??? I’m very impressed with the improvements that have been made in the 3 decades. I can easily put more items in and they come out cleaner.

This is the second Kitchenaid refrigerator I owned. The first one had problems right from the start. Multiple repairs within the year. Symptoms were not cooling properly, no ice, ice buildup on evaporator coil. Kitchenaid finally replaced the unit because of leak in sealed system. The second one came Jan 2018. By March had issues again. The same problems. Ice build up, no ice, not holding temp. 5 more house calls, loss of food, missed work then conveniently after the manufacturers Warranty expired Kitchenaid deemed it unrepairable. How convenient. I could have told them that back in March.The only problem is that now I am in extended warranty and they only offer 70% of the value. They would not say why it was unrepairable (the sealed system again which should have a 5 year manufactures warranty). I know this because its the same problem as the first one and the same symptoms on last house call. What else would be unrepairable?? I spent 4 hours on phone trying to get satisfaction but they just said, I can transfer you but it will be same answer. Unbelievable that they would rather lose customers for life than replace what is apparently a Manufacturing issue.You can search for class action lawsuits and find many complaints on the same issue. They simply do not care.... I actually believe they deliberately instructed the repair people what to do to stretch out the time to avoid giving me another replacement or my full purchase price money back. I bought Model KRFF707ESS01 for $3,500. Never had a working unit for more than a few months.

My KitchenAid dishwasher quit when it was 7 years old and Im in Southwest Florida so thats not unusual but we made the grave error replacing it with a GE Profile. Absolutely no comparison. KitchenAid is superior over any GE product I have used.

KBFS22EWMS4 bought this refrig in late 2012. All seemed fine till 5/2014. Water started leaking from the freezer door. Water had been leaking into the bottom of the freezer and eventually started spilling out on the floor when the defrost cycle ran. I called a tech and he took apart the freezer, cleared the defrost drain, unfroze it and all seemed fine. 1 year 4 months later the same thing again.I called the same tech and when he got here, he pulled out the refrig and took off the bottom back panel and then removed the little rubber drain plug/funnel. He said this was the problem and now he just removed them when he sees this issue. Hes seen this before. It was very sticky (he said) because of the heat. The rubber funnel is about an inch long and about 1/2 inch wide. It has a slit in the bottom of it for the water to pass through. Not a hole, a slit! No wonder the thing leaked, it would get so easily gunked up and with the rubber being so sticky Im sure the slit would stick together and probably make it much easier to freeze. Id call this an engineering issue.Who in their right mind would use a pliable rubber funnel with a small slit in the bottom, it defies logic. There probably should have been no funnel to begin with or at least a hard plastic one with a hole big enough to drain without getting gunked up. Well see if this fix takes. If not, Im buying another (non-Kitchenaid) refrig. Im not putting $100+ each year on the same fridge for something that should have been designed properly.

I bought a new KitchenAid dishwasher and within 6 months the dishwasher was not cleaning and leaving residue all over the glasses and dishes. It has ruined all off glass ware. We have had numerous service calls and nobody has been able to fix the problem. They keep telling us it is the detergent, so we switched and we still have the same problem. They then told us that there is a problem with all detergents but nobody with a 30-mile radius seems to have the problem we are having with the now 12-month old dishwasher. I called customer service and they told us there is nothing they can do and we are stuck with this bad dishwasher. I will never buy a KitchenAid appliance and will actively tell people that there service and product sucks.

This range (Frigidaire Gallery 30 electric range model# CGEF304DK) was included in our new home purchased last year. The range looks nice but the oven racks repeatedly fall down causing the food and pans to spill out! This problem I was told was due to my neglect. Are they kidding? Steel racks are not long enough to stay in contact with the oven sides! The racks are not distorted or bent they just fall down. This could cause serious flesh burns and or a catastrophic fire if unattended for any short time period. KitchenAid totally abandoned their responsibility in this matter. Also the convection fan failed to operate. This upscale range is not older than 3 years, its a disgrace. We put tin cans in to support the racks when using the oven. Pitifully sad. DONT PURCHASE THEIR PRODUCTS.

Purchased the machine almost 3 years ago. It has been a good machine with the exception of the plastic support for the top rack which breaks about every 12 to 14 months. Apparently looking on YouTube this is a common occurrence and not just an isolated incident. The part is $20 plus shipping, but buy 2 and replace the other side at the same time, it will save on inconvenience. I am baffled by dishwashers these days. None seem to last. Here is a real cause for an environmental group.

KitchenAid Superba oven. Model number is KEBS107DWH7; serial number is XJI401375. I have two KitchenAid ovens, but I use one mainly. The last two times I have used the self-clean function for 2-3 hours and I have had to have a repair man out. He replaced a fuse that disintegrates during the self-clean process and he said that is very common. It’s $160.00 each time to repair it so that I can use the oven again. His suggestion is dont use the self-clean function again unless you want to spend $160.00 every time you self-clean. It’s very upsetting since I have been a KitchenAid believer.

KitchenAid Superba Electric Double Ovens - We recently purchased the above ovens. They have never worked correctly. There have been four or more service calls. They have replaced the sensors twice. They have replaced the mother boards twice. Each time, the serviceman is hopeful the repairs will work. They have not. Last night, the lasagna took 50% longer to cook as our guests waited. We discovered the oven was actually at 345 rather than the 400 it was set at. A call to KitchenAid was of no help. They said they had a record of only one service call and seemed very unresponsive. A bad product with worse service!

Moved into a townhome. Excited to return to KitchenAid products including the gas range. It took 40 minutes on all burners to boil a single pot of water. I had a technician come out. He pointed out the grates sit too high. He suggested replacing the safety valve. Total cost was $300. It did not make a change. I called a distributor. He reported I cannot replace the grates and it is a faulty design of KitchenAid. If anyone can help I would appreciate it. Model number is KGSS907SSS00. It is a 2006 product. I am worried regarding the self clean over after reviewing your website.

In my quest to contact Whirlpool (US), with perseverance, creativity, luck and detective work I received a telephone call from Whirlpool (U.S.) shortly after my initial review. A Whirlpool Executive (Mr. Chastain) was apologetic and took control and personal responsibility of my problem. Mr. Chastain arranged for a technician to service my microwave to my satisfaction and provided me with a full refund for all Whirlpool service charges (parts and labour). While I am grateful to Mr. Chastain for resolving my problem, it would be helpful if Whirlpool included direct telephone #s (not a call center) and legit email addresses on their website for consumer SOS.

Control panel wore out after 6 years in a summer home. The part has been discontinued so the whole dishwasher has to be replaced!

KitchenAid fridge model #: KFIV29KPMS03, S/N K43117611. Delivered: 9-16-14. Price: $3,038.00, including $ 199.99 for five year warranty. Issue: Defective freezer seal causes frost ice accumulation, see photo, below. 1st warranty call to KitchenAid 10-22-14 recd appointment for 10-27-14. Repair tech made a few adjustments. 2nd warranty call 11-12-14 recd appointment on 11-14-14. Repair tech said the seal looked good and, based on his experience, the factory fix was to put silicon sealant on the fridge to seal any seams or gaps. He was correct.My position: I expressed to the repair tech and to the factory trouble call reps that silicon sealant is not a permanent fix. The freezer seals installation, or seal design, or seal installation, or structure alignment, or something else was defective and that I was not in favor of applying silicon sealant to fix a manufacture defect. I also called RC Willey, the place of purchase and where I also purchased a five year warranty and expressed my issues. They deferred to the factory. If silicon sealant fixes this defect, why dont the display/floor models have it on them?Photo 11-14-14. Can anything be done to force KitchenAid to replace this obviously defective product?

I had no idea that the quality of the KitchenAid appliances had such a low standard. This is the third time that I am having problem with my dishwasher. Last year, I spent $120.00 on the door hinge and now problem with the dishwasher not working at all. I called KitchenAid and was informed I will either need to spend another $300 to fix the unit, or purchase a one-year warranty and pay $275.00. Unfortunately, I also have a KitchenAid refrigerator that so far I had to spend over $600 in the last 3 years for repairs.Do I need to keep on wasting $500.00 every 6 months with further service calls and parts? Why would KitchenAid make disposable appliances? They will need to disclose to consumer at the time of the purchase that appliances made by Whirlpool and KitchenAid are disposable, and every year we need to replace them with a brand new unit. KitchenAid is responsible for taking care of my dishwasher. I can no longer invest more money on the defected appliances made by Whirlpool and KitchenAid.

We have had ongoing problems with our dishwasher model KDFE104DSSI, which we purchased as part of a total kitchen set of appliances for install in the fall of 2015. Since the first year of purchase, we have had four (4) electronic keypad replacements, as well as, other problem parts. Each time the technician assures us that this is the only working part and with the *new* keypad, the problem will be solved. Well, the problem has not been solved and we are left to wonder why they will not just replace the dishwasher with something that does not stop working every 4-6 months. We are always asked if we purchased the warranty and we have not as this is a continuing problem and we should not have to pay them to fix something that has not worked properly since the first year of purchase. Nor should we have to pay to have a technician to come replace a part (which generally requires a month to order and return visit to install) over and over again. Dishwashers that cost half of this monster are more reliable and clean better as even when this thing is working we have to pre-wash our dishes! We are extremely disappointed in this dishwasher and our KitchenAid (Whirlpool) experience.

Bought my KitchenAid dishwasher just over two years ago. Last week ago the top rack crashed down into the bottom rack. They were both full of dishes, lots of broken glass. Long story short, glass bits ended up in the motor costing me nearly 400 dollars to replace. The good news is that after I told the phone rep that I had owned only KitchenAid dishwashers for nearly 30 years and was disappointed in how this one had failed, she got them to mail me a set of adjusters for free. If only she had gotten an authorization for the repairman to install a set, he could have taken care of the problem while he was here. I am still waiting for the adjusters to arrive in the mail, then I have to install them. Whirlpool should just admit they screwed up and take care of this problem.

We had a designer brand name dishwasher previous and it lasted just a few years and we gave it up. We returned to our earlier experience and bought the KitchenAid and have never regretted it.

We bought the KitchenAid refrigerator in 2013. It was on clearance at Lowes. Now I know why it was a great deal, because they have problems with them. As I read the reviews from other consumers, we have the same exact problem with the freezer. It leaks water and freezes on the tray after 1 year. We have to break up the ice and empty it out every two weeks. The ice maker quit making ice after three years and now I just shut off the ice maker. My husband bought me a KitchenAid mixer for Christmas 2015 and after a year of sitting on the counter I decided to use it. It literally Sucks. I have had my Sunbeam Mixer for over 15 years, Im still happy to use it. I will never buy KitchenAid, Whirlpool, Amana Product again.

Water backs up into the dishwasher and sits at the bottom - stinks - have to turn on the dishwasher to drain in order to get rid of the sitting water. Have seen mosquitoes try and set up shop there.

Perfect from the first day. Ten years old matches my complete suite of appliances. Excellent performing appliance. I will only buy Kitchenaid appliances from here on. I have had superb results from my Kitchenaid dishwasher.

My KitchenAid stove also crashed after self-cleaning. I cant get it back on. I would like to join any class action lawsuits.

I have purchased KitchenAid stove the latest model and the top glass cracked within 6 Month of the purchase and I have called KitchenAid and they told me that they will not cover the cooktop. I am not sure what the warranty is for. We do have a lot issues with Kitchen product in the house. I would recommend that do not buy kitchenAid products as the products are expensive and issues with quality and reliability.

NEVER BUY A KITCHENAID REFRIGERATOR!! EVER!! My refrigerator has not worked since my install in July, 2019. Multiple service calls with no resolution. When I call I am put on hold for an average time of 30 to 45 minutes. Today on a 53 minute wait, when I connected they transferred me to the dept. responsible for my exchange and now it says a 75 minute hold. Customer service people have been nice and pleasant, but the company as a whole has a real issue and are understaffed. In addition, when I call to discuss the issue they just want to sell an extended warranty. I paid over $3,800 for the refrigerator, so expectation would be that it would work and be a good product. IT IS NOT!

My KitchenAid dishwasher experienced failure of the detergent dispenser. I obtained a replacement part. To access the failed part for replacement, one first remove the front panel from the door. It is held on only by six screws. Inside the panel is a foam sound and heat insulation and panel brace/stiffener panel made from form-fitted polystyrene. It is glued to the panel surface and faces against at rubber liner on the inner panel. The design permits free removal of the panel/foam assembly.Unfortunately, the foam has welded itself onto the inner panel rubber liner, preventing the front panel from being removed without destroying the foam insert. This is a critical part, dampening noise, keeping the cycle heat inside the washer, and stiffening and bracing the panel. Whirlpool has discontinued this part and it no longer is available. Their only advice is to locate one form, an independent parts supplier who might have an old one in stock. Yeah, right! I have tried every parts place I could find on the Internet, but with no success. This dishwasher is around eight years old. I would expect Whirlpool to support it for at least ten years. I will not be purchasing any more appliances made or sold if (not) supported by Whirlpool.

This is coming out of frustration dealing with KitchenAid fridges. Had an older KitchenAid fridge (Built-In) which lasted about 15 years and decided to go with another KitchenAid as a replacement. Purchased the KBFN402ESS - where its categorized as a Luxury fridge, thats built-in with the latest technologies and cooling features, yet it was super expensive and have been a major headache since the get-go.1) The fridge delivered came as a LEMON. This was during a crucial time, when my wife just gave birth and were new parents, trying to have the fridge ready to cover my wifes nutrient intake, and breastmilk storage. It took KitchenAid 4 weeks to come back and forth for diagnostic / small repairs, and it was not until I was adamant that we must replace the fridge, and finally they noted as out of courtesy they will replace. If KitchenAid cannot guarantee the fridge will operate and perform well within 1 year of purchase, PLEASE GET OUT OF THE BUSINESS - why are you producing such poor quality products?2) Upon replacing the fridge, and its only been 8 months - this new fridge has gone berserk once again under normal operational usage. Freezer had frost build-up, and the technician came and noted that the whole control board, along with fans and other parts will now need to be replaced. All the frozen breastmilk and frozen items, including some of the items in the main fridge have been spoiled. In summary, 1) KitchenAid does not stand behind its products. 2) KitchenAid produces POOR QUALITY fridges labelled as LUXURY and HIGH-END Fridge. 3) KitchenAid customer care is slow, and does not address customers concerns and compensation.4) KitchenAid should perform stricter quality control and thorough testing before releasing products into the market with prompt service and warranty/guarantees - what good is your internal QC, if the fridge breaks on Day 1 or within 1 year?

Purchased KitchenAid dishwasher model: KUDS30CXWH7 in august 2012. I realize that is some time ago. I have been unhappy with this appliance since the first time I used it. The only positive thing I can say is it is more quiet than the previous dishwasher. I have the heavy duty cycle - it is no better than the normal cycle for cleaning pots or pyrex baking dishes. Please understand they are virtually clean when put in the washer yet not thoroughly clean at the end of the cycle. The heat dry cycle dries NOTHING so a dish towel or drying pad must be used daily.I also find it so odd that an appliance that is supposed to clean must also be cleaned with a special dishwasher soap otherwise it smells like a wet dog. I have had repair people here for a variety of dishwasher complaints - some have been remedied - but generally their comments are thats the way new appliances are. They dont clean thoroughly, they dont dry thoroughly, and they will smell unless you use dishwasher cleaner. An unhappy customer.

I have had this side by side, Architect II series for two years. Noted it had developed a few hairline cracks in the liner of the freezer. The repair company rep who came out confirmed that there is no satisfactory fix for this... He ended up putting some food grade silicon over the cracks with the result that it now looks like I have white duct tape holding my near new freezer liner together. How embarrassing and unsatisfactory, but from previous comments I know KitchenAid does not care. These will be the last appliances I buy with their name on them

I bought a brand new KitchenAid dishwasher less than two years ago and have been extremely unhappy with it! Model #KDTE334DSSO. My 17 year old dishwasher cleaned the dishes better than this one. I used to use environmentally friendly dishwasher soap but had to go to a heavy strength brand now. The plates fall down in the dishwasher (I recommend taking plates and trying them before you purchase any dishwasher) and now I have all of these little rust looking spots all over the front - which naturally is not covered under the extended warranty!! Terrible appliance!!!

We purchased Made in USA Kitchenaid Refrigerator!!!! 1st 2 years very good But Never again!! Purchased is 8-2017 and starting 9-2019 we have have 4 service calls. Frogs not staying cold 49 degrees. Freezer is OK. The guy comes out Replaces parts computer boards. Lights on and on then it works great. 45 days later 12-10-2019 fridge is 49 degrees again. I want it replaced. Kitchenaid no it’s up to your extended warranty Company!!! Don’t Buy USA. POS. I won’t again!!! I will buy The cheapest pile of crap made Somewhere. It will work better than this $2500 pos.

We have experienced complete failure of our KitchenAid over 5 times. Each failure occurring immediately after a self cleaning cycle. The cycle successfully complete its cleaning. Then the oven will not heat. The problem is the failure of the Oven Overheat Thermal Fuse. Why does the fuse fail but the cleaning cycle completes its job? Most importantly, where is the RECALL? The problem has been reported since 1998 at least! What is the permanent fix?

I bought it at a dent and scratch so sometimes it gets ice in freezer. The important part so far is that it keeps things nicely. It seems to keep everything beyond what is expected in the fruit and veg departments and milk lasts longer.

Upon baking a heavenly apple pie for desert, (we live in the Okanagan Valley of BC) the well stuffed pie spilled over during baking. After the range cooled off, we set the self clean oven on. The next day, we proceeded to wipe the residue with a damp cloth and we noticed that the oven base was badly pitted. We reported this damage to the manufacturer (1-800-807-6777) and it went on deaf ears. Our range is only four months old. Burnt sugar will pit all porcelain surfaces, we were told. That is not so!! We have never experienced damage to our porcelain ovens from other manufacturers. Our VIP SUPERIOR PROTECTION PLAN also will not cover this situation. We would not recommend Kitchen Aid Ranges. We would appreciate a settlement.

We purchased our KitchenAid dishwasher three months ago. We have had at least two previous dishwashers which were fine. This model KDFE104HPS O leaves water on the dishes and the door. We had two repairmen look at it. The most recent said there seems to be no problem even though the dishes do not dry. He stated that 1) The stainless steel models seem to have that problem; 2) We need to get the water hot before starting the dishwasher so it does not lose the first cycle heating the water; 3) We should use a special rinse agent to aid the drying and 4) We should use the extra dry cycle. In addition, there is an odor that smells like a wet blanket and I think I have even smelled mold. I have owned five dishwashers over the years and have never had this problem. The solutions provided by the repairman actually will cost us more money to run the machine. The only good feature is how quiet it runs.

Has anyone else been annoyed by what I call a design flaw regarding ice falling behind the drawer? The ice maker drops ice on top of the trigger arm and when the tray is pulled out, ice gets dragged back onto the freezer floor and sometimes bounces out onto kitchen floor. Im dealing with a local business (who sold the fridge to me) regarding the issue. Ive sold hundreds of these and not gotten a complaint. Well, you are now. I have been asked to bring the bin in to see if it is warped or something. Yeesh.

The stove stopped working, the control panel is dead and the door is locked. This has happened 2 times with no successful resolution. We were advised by Sears not to use self-cleaning function, it is very frustrating! There should definitely be a recall for this widely experienced problem.

Please please please. Do not waste money purchasing any of these products. Not only are the products garbage their customer service is even worse. My $5000 fridge conked out after 6 months. Called customer service and of course had to wait for a few days. And I know it wont be repaired when the tech comes. Never again. Never again.

I have a 4-5 year-old KitchenAid Dishwasher. It leaked badly on the kitchen floor the day before Thanksgiving. I could see underneath that the drain pump and motor was lying on the floor. It had fallen off its mount and was barely hanging by its rubber hose connected to the drain sump. I pulled the machine out from under the counter and turned it on its side to investigate the problem. I found that the 2-inch hose that connects the pump to the dishwasher sump was cracked from holding the weight of the pump and motor. Call to the tech dept at KitchenAid to get a new hose. Tech could not find a part number to get the little hose. Said he would email the info in a few days. This rubber hose is about 2 inches long with a one-inch opening on one end and about 1.25 inch opening on the other. It attaches with two simple hose clamps. Several days later I received an email stating that the hose was not available for purchase, as it only comes on a motor/pump assembly which will cost me $264. All I need is a little rubber hose. This is a serious RIPOFF.

French Door Refrigerator - KRFC300ESS. I should have read reviews about KitchenAid appliances before I purchased one. Please read this review and be careful when selecting your appliances and also check the warranty and service for these appliances. I purchased the refrigerator in October, 2016. In August, 2017, the freezer stopped working so all the food I had there I had to take out and consume or keep it in an ice box with ice. The refrigerator part also did not work - the temperature was +12C. I called Whirlpool (they are responsible for KitchenAid) and I was told that they will send out a technician. The technician came on August 23 but said he needs to order the part.The part came and the technician changed it on August 30. The freezer worked but the refrigerator didnt. I called back customers centre at Whirlpool and they sent out the technician again on September 1. The problem still was not fixed and the repair guy came back on September 13 and said he has to order another part. The part which was ordered was a wrong part so it had to be re-ordered and the 2nd order came on September 27th. After that call the refrigerator worked but then it started to freeze stuff. Once again the technician came on October 16 and said he has to order another part, on October 24 he installed it.Yesterday I discovered that my fresh basil, lettuce were frozen. Again. I called the Whirlpool and they will be sending out the technician again (I think this guy can moved in with my family- he has been here so many times). Luckily I purchased extended warranty. Be prepared when you call the service centre to be put on hold - today I was on the phone with them for over 1 hour. I BOUGHT A LEMON!!! IF I KNEW THAT I WOULD HAVE SUCH A PROBLEM WITH KITCHENAID I WOULD HAVE NEVER PURCHASED IT. How many times will it take to fix this lemon! Obviously there is something wrong with this unit.

The knobs on this range are made plastic on metal posts. The first knob wore and broke within the first year of using the range. The ceramic top range is slow to heat and then superheats once cooking begins. The oven temps are way variable and cooking times are way off from recipes. I have ordered two new knobs at the cost of almost $40 and I know that the other two should be replaced as they will break any day. I use my range nearly every day and thought that KitchenAid was a good brand when I bought it. I am sorry to say that I do not recommend that anyone buy this brand right now. Maybe they will improve but I think that they are making their money on replacement parts.

I purchased this dishwasher about 5 years old based on the BEST BUY rating from Consumer Reports. What a mistake. I have had at least 4 issues with the left side of the top rack coming off the rails or leaning which causes the dishwasher not to start. The first time it happening the dishwasher was under warranty and the service guy said that this happens often with this model. Why has KitchenAid not recalled this machine?

I had both fridge and stove replaced as we threatened to take them to court. Well, we should have asked for our money back. Our 9 year old KBRS22KMSS $3500 fridge died and though KAid will replace compressor, it will cost $500 in labor and will not guarantee it will fix issue. To top it all off, the service man snickered as he looked at our $5700 pro series oven as he was leaving and commented on how many issues they had and the parts are not available so off to the scrap yard. I will never buy KA, WHIRLPOOL, AMANA, MAYTAG OR JENNAIR products ever again.

Purchased our new home in 2011 with this top of the line upgraded microwave. A total piece of JUNK. The heating element has broken 4 times. We are ready to go after KitchenAid. We contacted them previously and offered no help. We are not paying to fix this for a 4th time in 5 years. Crazy! We will NEVER buy a KitchenAid product again or recommend to anyone.

Bought fridqe 5/30/13. First Geek squad guy was at our home in August due to water dripping inside fridge. Geek squad was out at least 7 other times, replaced everything inside stove too (kept turning itself off). Bought extended warranty from Whirlpool, but not really whirlpool. Assurance is extended warranty company? Started sending AAA appliance out, theyve replaced everything inside at least once, some twice. Still doesnt make ice and leaks. They call whirlpool but apparently should be calling Assurance. AAA can’t fix it, told whirlpool it needs to be replaced. Assurance knows nothing about it? What a nightmare. Ill never buy whirlpool again. Just want what I paid for!!

I placed a review on this site regarding a catastrophic failure of a door seal on our very expensive fridge 3 years to the date after purchase. After numerous conversations with the Canadian warranty department and being told the part was not warrantied after one year I ordered a door seal from another provider and replaced the seal. I then wrote the review.Much to my surprise on Dec 4 The manager of Canadian Operations for Customer Relations Whirlpool contacted me to advise us they were prepared to send a service technician out to replace the seal at no cost to us. I advised the Manager that I had already replaced the seal and what the cost was. The Manager advised me to send him a copy of my receipt and that Whirlpool would reimburse me for any out of pocket costs for the seal replacement. This was a very pleasant surprise indeed and has replaced my faith in the KitchenAid product as they DO stand behind their product. There may be a takeaway here for Whirlpool to make it easier for Canadian clients to escalate a problem. A customer relations email address, phone number?

After six years it kept powering off. Used their certified repair company and after 9 service visits over four months they finally deemed it unrepairable. Countless hours wasted on the phone and waiting for repairmen. Only offered a 40% discount on a new one but had to pay in full in advance. Replacement arrived damaged after 4 weeks. No refund possible. Still waiting four weeks later and after 6 months still don’t have an operable refrigerator.

We have a new dishwasher when we bought a new house, all appliance are KitchenAid... Dishwasher broke after 6 months, the technician fix it, broke again after 13 months/one year guarantee. It is a real piece of crap and now we have an odor of electric burning in the house. They said on the appliance built in America, oh my God. Dont spend money on KitchenAid. A lot of publicity but the quality is not there. I cant believe how all furniture are very bad quality. Washing machine, dryer, fridge, dishwashers. Better to go with LG, way better or Bosch... If you want something they will work at least 6-10 years.

Issue 1: Condensation inside the back wall of refrigerator and thus make the refrigerator more noisy. Noise level is higher than the normal, because the ice is surrounded by refrigerator fan, so when the fan runs it is louder. Issue 2 . Not making the ice. In spite of 6 visits by the technicians, the issues is not resolved so far.

Have only had my dishwasher 4 months and the top rollers broke. I spent a lot of money to get what I was told was a good dishwasher, so having the rollers break after 4 months makes me angry. Then to find it isnt covered under warranty really made me mad. Kitchenaid should be honest and stand Behind their products!

I have a KitchenAid range. It is gas with electric oven. If you lean over it when cleaning you will turn on something. It goes off if you get to close to circuit board. If breaker is set off the whole panel where you set everything will shut down as if stove is broken. Sometimes after breaker is reset it still will shut down. After you do that three or four times it will come back on. I am always afraid the panel is out and that is a major cost. This is a problem somewhere in that control panel. Hopefully someone will find it since this is a 3500.00 range.

The refrigerator works and does what it supposed to do, but the noise level is intolerable. Their service said that there is nothing that can be done. It is noisy: 24/7.

We purchased this refrigerator, along with an entire line of KitchenAid appliances (dishwasher, stove, microwave, even a toaster oven). It has been a disaster since day one. The doors have never aligned correctly (as seen reviewed before) and the ice maker stopped working early on and water ran and ruined my wood floor (as reviewed before). But, the main problem is with the coils in the refrigerator that consistently ice up, allowing no air flow, therefore no cooling (which has been reviewed before). Obviously, this leads to spoiling food, which we have replaced numerous times due to the problem. Now, we keep a thermometer in it at all times, so once we see it start getting warmer, we have to take apart the refrigerator to defrost the ice that has covered the coils. We have had this problem serviced four or five times. Each time replacing various parts... the last time pretty much replacing EVERYTHING INTERNALLY.The service techs admit this is a problem, due to the dual compressor KitchenAid tried to do with this model. Even store salespeople admit it didnt work and has been changed. Well, enough is enough. I want a new refrigerator, not a replacement, not any more service calls. But, I have been told that I need to wait until it fails again, then call customer service again to report the problem. Someone will have to come out again and assess the problem... Should I just leave the rancid food in there for them to take back to KitchenAid with them once they come? Come on KitchenAid... read the file. Its all there in black and white... every single service call. Time to fess up and fix the problem, with a NEW refrigerator.

Bought a high end KitchenAid dishwasher at a cost of almost 1600.00. The very first time I used it, it leaked large amounts of water onto my new hardwood floor. It arrived with a dent in the front panel. KitchenAid refuses to replace the dishwasher even though it is within their 1-year warranty period. They want to send a new tub then have the repair technician disassemble this one and rebuild it from the old and new parts. And, because we didnt install it within 30 days of purchase (because our kitchen reno took longer than expected), their cosmetic warranty has expired and they wont replace the door without a charge to me. The dent in the door seems to indicate damage to the unit before I ever received it. The leak of this brand new dishwasher is in no way my fault yet they refuse to replace the unit. If I had known this was their policy, I would have NEVER purchased a KitchenAid. I have a Samsung refrigerator. The delivery people scratched the outside cabinet - Samsung replaced the entire refrigerator with a new one. It appears that when it comes to KitchenAid, buying American is not the prudent thing to do.

Innovative product with water dispenser conveniently located inside refrigerator door with excellent value for price. The refrigerator has clean lines with freezer drawer on bottom of refrigerator. Excellent performance over past 2 years w/o any issues.

One week after purchasing a new KitchenAid fridge, it began spitting ice all over the floor randomly. We had to put it in vacation mode every time we left the house otherwise we risked wrecking out expensive hardwood floor. After about a month, the part arrived (they replaced the main CPU) it was repaired. That lasted about 4 months then it began randomly puking ice on to the floor again. They sent out another CPU and the front screen and said that would fix it. In the meantime, the ice dispenser stopped working as well as the main freezer compartment. We lost all of the meat in our freezer (roughly $1000 worth). Our fridge has been down for almost 2 months now and now they tell us the fridge has to be gutted. It has a system seal leak which cannot be fixed on site. Our fridge will be sent out for repair and we will be without a fridge for 4-6 weeks. They offered $100 for us to purchase a small fridge to get us by! What a crock. This fridge has been problematic from day one and now after all of the repairs they still cant explain why the fridge continues to discharge ice randomly or how/if it can be fixed! DO NOT BUY A KITCHENAID fridge!

Worst dishwasher ever! Never worked right from day one. Dishes from every load still had food spots in them. The top basket is flimsy and the rollers continually broke. The computer went bad after 3 years. Bought the rip off extended warranty that gave me more excuses than repairs but was sold as a complete coverage warranty. Called the company and they agreed to cover the parts but I had to pay for the repairs. They sent out Bragdon Appliance in Cedar Rapids, a slip shot company that never fixed it or delivered all the parts, but charged me anyway.I bought a Kitchen Aid because my mother had one for years. It was made in Amana, 20 miles from where I live. The Kitchen Aid reputation of quality no longer exists. I will never buy a Kitchen Aid again. I dont like filling landfills with their expensive junk. I am throwing it out after 3 1/2 years and it is still under full coverage warranty for another 1 1/2 years.

I purchased six appliances when I upgraded my kitchen: refrigerator, range, microwave oven, trash compactor, and beverage center to the tune of $10,000. At this point, I would never recommend KitchenAid to anyone. The microwave broke and the part was never available. After months of arguing, I had to get a new one. The refrigerator’s thermostat went out and they did not make the part. I had to get a new refrigerator/freezer. Now, I ran the clean cycle on the oven and the oven overheated and locked up for the second time. The oven is now not operable and I will have to pay a service man to put in another new thermostat. My research shows over 400 complaints. These ovens are a poor design and the self-cleaning feature cannot be used. In addition, I have had to have the trash compactor repaired. The appliances are 36 months old. And when I call KitchenAid, they really dont care to resolve the issues. Very frustrating!

I was a builder in Atlanta for 30 years and used KitchenAid in my homes many times. I installed a high-end side by side just under 2 years ago in my personal home and it suddenly started forming ice. When the technician came he took apart the panel with the cooling element and found the sealer wire which was installed crimped had destroyed the thermistor which regulates the fridge. When I called KitchenAid their answer was over time, which could be anywhere from a week to years the parts or the way it was put together could break down. Really? I never would have used KitchenAid if I knew they weren’t responsible for the correct installation of original parts. It cost $325 to fix.