Wow! I am completely dumbfounded at the incompetency and lack of customer service KitchenAid provides for warranty work... Start to finish, it has been a horrible experience and my very expensive, 3 1/2 year old fridge still isnt working. I dont even want to go into all the details because this has already wasted so much of my time. I just wished I had read all the other reviews prior to purchasing this fridge... very disappointing and I will not recommend nor purchase any more of their appliances.

Our Failed Kitchen Aid Refrigerator KFIS29BBMS02 Ser#K35102755 - We purchased this refrigerator January 2013. The ice maker went out right away and was replaced on under warranty. Then in 2016 it fell apart. Another ice maker (Two) more actually, new control panel, new compressor. Service Dealer in Omaha tried to fix it 5 times with new parts and recharge the system. Last repair was 1-3-2017. Sent a letter to KitchenAid & Nebraska Furniture Mart in Omaha. NFM called back and said they could do nothing since we did not buy extended warranty. KitchenAid did not respond. It went hot again this week and no ice and lost frozen food for the 5th time. DO NOT BUY ANY KITCHENAID REFRIGERATORS! They told my service guy that they know they have a problem but my serial number does not apply. If I ran my company this way we would be broke with no customers. Buyers beware of KitchenAid.

I bought this expensive piece of crap in November 2017 and it hasn’t worked since day one! I have repeatedly called the 800 number with no satisfaction. The first time it took them 6 months to get the part they said was not working and when they finally showed up yesterday May 25 it only worked a few hours and died again. I called service again and they refuse to give me a new refrigerator and couldn’t come out today to fix it even though I have once again lost everything in my refrigerator. The person named Pat on their service line refused to transfer me to someone with any decision making authority and refused to do anything more than schedule service again. I will never ever buy KitchenAid again and believe me the world is going to hear about this. I have been more patient than any human should have to be without a refrigerator and without any satisfaction from a company that sold me a defective piece of equipment and refuses to do anything about it. DO NOT BUY KITCHENAID APPLIANCES.

My experience with the KitchenAid Company was awful. I purchased a high end refrigerator with a 5 year warranty. The icemaker and freezer at the bottom broken. No ice is producing and the freezer is not keeping food frozen The repairmen came in three times to fix this problem. Three different times, not fixable. They actually said this refrigerator cannot be repaired. Called Kitchenaid and they advised me that they will give me 10 or 15% off of a new refrigerator. Then I spoke to another supervisor and he said the best he can do is give me 35% off of a new refrigerator. So what they are telling me is that I can spend another $4500.00 on a new refrigerator because that is what it would cost me with the discount, so they can do this to me again when the second one breaks.I told them that they are not standing behind their product and they indicated to me that is the best they can do. What the heck does that mean. The best they can do. Why would I purchase another Kitchenaid product when they cannot stand behind their product. If they dont do something about this issue, I will never buy another kitchenaid product and either will anyone else because I am the news media. I know how to get around this whole community. I am so angry. I have a warranty and my refrigerator is broken and no one is doing anything about this issue. Kitchenaid has to do the right thing.

I purchased KSSO42QTX refrigerator in December of 2011. It cost over $5,000.00. Within 3 months, the unit had frost and ice accumulating in the freezer and poor cooling (high temperature) in refrigerator leading to spoiled, wasted food and on several occasions, illness due to spoilage. I contacted KitchenAid on several occasions over a two-month period and was directed to defrost unit and start over. When the problem persisted, they finally agreed to send a technician. The independently contracted technician found defective fans, motors and gaskets. I requested that the unit be replaced being that it was a lemon, having proven defective after only 3 months of usage. The technician and KitchenAid customer service said they will repair, but not replace the refrigerator. I was told to defrost and shut off the refrigerator. I waited for approximately two weeks for the independent repair company to receive the new parts and make a return appointment. When they arrived, they realized that they had been sent the correct fan parts, but not the correct gaskets. The technician refused to repair the fan as he only gets paid at the completion of the job and refused to repair the fan, which would have created an appropriate cooling environment for food storage. We are currently waiting, again, for over 1 week for the new part to be delivered. I have now been without the use of a refrigerator for approximately 3 weeks in sweltering summer heat. My wife has had to take 2 days off from work to accommodate the technicians schedule and will be required to take another day leave from work to accommodate for another appointment.Throughout this process, KitchenAid customer service has been terrible. They were unconcerned that our refrigerator has been spoiling food. They were unconcerned that the unit proved to be defective after 3 months of usage. They were unconcerned that we have no refrigerator in the middle of a summer with temperatures hovering around 100 degrees. They were unconcerned that we had several instances of illness due to spoiled food. They have been unwilling to replace the lemon refrigerator, which broke within 3 months of purchase. They have been unwilling to expedite any service or delivery of parts in order to alleviate this egregious situation. They refused to use expedited mail service. They refused to appoint another independent technician when the one originally assigned refused to provide timely service. We are still waiting for the repair to be completed. I have been offered no compensation for the trouble that I have had due to the lemon refrigerator.

You have been fair warned. If you still buy a KitchenAid refrigerator after reading this then you have no right to complain. Total piece of junk - completely failed after less than 2 years. We lost several hundred dollars of food. Apt Appliances offered to do nothing but charge a $165 service call with a $400 labor minimum. This is after I bought ALL my appliances from them for a new house build. I called KitchenAid and they too denied warranty until I really started complaining and only then did they remember that there is some 2-4 year warranty covering many major parts and I could just purchase a warranty plan for $300 odd dollars to cover labor. They have zero pride in their product. I know the days of 30 year old appliances are gone, but 2 years - really???? Furthermore, their customer service people were aloof and rude. The best I can hope for is a class action law suit. Hopefully some law firm does a search that that term and stumbles upon these posts and takes action against them. This is what I get for buying made in America? Hopefully Honda will start making appliances!!!! In closing, may Satan curse KitchenAid.

We purchased a KitchenAid French Door refrigerator for $3000. So far we have spent over $1000 in repairs. Now it needs a “seal system”! I have asked for a new refrigerator but I have been told that Kitchen Aid will not replace it “until” it is unrepairable! Do you believe they want me to keep putting more money in repairs! I’ll give it to the scrap yard before I sink any more money into this defective product! They did offer a replacement for $2000! Can you actually believe they would think I would buy another defective product! Every time a technician comes to “diagnosis” the problem they charge me $100! And don’t use an unauthorized technician because KitchenAid will not recognize their repairs! Don’t buy this refrigerator. It’s a lemon!

My Kitchen Aid double oven which is still under warranty was not heating up properly and when it did heat many, many items came out burned. I checked the temperature with an oven thermometer and the temperature was way off when the beep sounded that the desired temperature had been reached. It took about 20 minutes longer to reach the correct temperature (35-40 minutes in all).It is loud both pre-heating, cooking and cooling. I sent my complaints to Kitchen Aid. A repairman came out and told me the beep really doesnt indicate the temperature had been reached. Must heat another 20 minutes at least and put bread in the oven and see which pieces come out burned to identify the hot spots. Dont want hot spots? Use the convection feature and bake at a lower temperature. It rattles and whirrs and makes a deep throbbing noise. Apparently this is all normal!Called Kitchen Aid, said nothing had changed. Talked with a rep, then her supervisor. She kept with the party line and repeated what the repairman had said but added, If you open the door, heat will escape. I hope she didnt say this with a straight face!! To top it off, this is only 1 authorized repairman in our area. Guess who?? NOT OKAY!!!!!

I bought this stove July 2019 and it was the worst purchase I have ever made... I am going to give it away as I would not want anyone to pay for this piece of junk. It states that it as an Aqua lift self clean stove, but this does not work at all. I have just spent 2 hours with my head stuck in this stove trying to clean it again myself, but nothing works. The top is also very very very hard to keep clean and so for a clean junkie like me I now don’t even want to use this ridiculous stove. Take my advice and don’t waste your money... Anything else has to be better than this.

My KitchenAid stove also crashed after self-cleaning. I cant get it back on. I would like to join any class action lawsuits.

DONT BUY!! This range DOES NOT CLEAN!! The technology of AquaLift Self Clean is falsely advertised. Do not use oven cleaners. No commercial oven cleaner or oven liner protective coating of any kind should be used in or around any part of the oven. Quote from manual. Dictionary: self-clean (of oven, filter, etc) - having a mechanism to clean itself. They have a customer service number dedicated to the AquaLift Self Clean system.This model, #KGRS202BSS, vents out thru center of oven door, venting out the front top of door positioned immediately below the range top handles causing handles to heat to VERY HOT! The oven tempered glass is cleaned by removing the whole door, disassembling - then cleaning both panels inside of glass & outside! HAZARD. A scratch to tempered glass can compromise it. NO one tells you that; do they!! How does this help improve to free up your schedule? What surface does one place the door on to clean it? HAZARD is cumbersome, possible breakage and injury while handling. Black stove top is NOT porcelain & stains permanently... as do the burner caps and burner flame tops. The top non-fingerprint stainless by panel scratches incredibly easy. It takes a long time to heat to desired temperature. UPSIDE: Range is attractive looking if thats all you require out of a range.Beware, KitchenAid is not customer complaint friendly to resolving issues - read reviews, they just keep sending out repairmen! They will chase you around the Cuckoo Clock! Once out of warranty, they will not talk at all! Check out the BBB complaints too! From www.whirlpoolcorp.com: We are the number one major appliance manufacturer in the world, with approximately 20 billion in annual sales. We provide purposeful technology that helps free up your schedule for what really matters. We feel that our products positively impact your life right now. Mission: Create Demand and Earn Trust. We are NOT feeling this right now!! They manufacture just about every brand, hmm.. monopoly springs to our minds. They are a global company. The sad part, this type of technology is fast becoming the future of all ranges! Why not! Whirlpool owns just about every brand so what they do becomes the design of all our product choices.

Wow, wish I had found this website the day before yesterday! Just cleaned my oven for the first time since it was installed in June 2010 - dont judge. Same story as everyone else - self clean worked really well but when I turned it on today to do Christmas baking - nothing! If I had read these a few days earlier, I would have kept my dirty oven. Now I have to find someone to fix it in the week leading up to Christmas. Too bad. I actually really liked using this oven. Shame on salesmen selling us these products they know have issues.

Kitchenaid refrigerator model ksrg25fvms - I bought this appliance in 2009 for $1,765. When I received it, I immediately started having problems. In the first 90 days, there were problems with the freezer. When the repairman came to fix it, he didnt do anything. He just said to unplug the fridge and it will fix itself. We continued having problems with it, and recently there is an accumulation of water in the fridge under the bottom compartments. We called to get it fixed, and KitchenAid said that we would have to buy a one year extended warranty to fix it. We did. The repairman came and said that a small pea was blocking the pipe, and that’s why there was water. That is not accurate and he charged $349 just to give this stupid diagnosis. We are extremely unsatisfied and would advise people not to buy KitchenAid fridges; it was quite expensive and defective. It has been giving problems since the beginning, and customer service is of no help. Instead of making people buy expensive warranties, they should just make products that are built to last and that are highly functional.

Model # KUDL021RBS4 - As two retired old folks, we use a lot of paper plates and have used our expensive all stainless dishwasher no more than three times a month. It was purchased from Lowes 2007. A month ago, the LEDs on the control panel started flashing. Wife called KA and they connected us to a tech. No problem, he says, change the circuit board. No problem, I say. I build computer up from parts. Ill change out the part from Whirlpool. The washer worked once and the lights started flashing again. Washer wont run. The internet chat line person knew nothing about that. He sent me a copy of what was included with the owners manual that doesnt reflect the actual model. Question is, do I waste another $250 with further service calls and parts or do I buy a disposable one for only $247 and give up on those pretty premium expensive disposable appliances? Samsung did me wrong, now Kitchen Dis-Aid. Why pay more? Whats the point?

The dishwasher did not work out of the box. We had to wait about 30 days for parts. FYI we bought the fridge also and it just stopped making ice but a quicker fix on it.

The oven was set on self clean - something that is a feature on the oven... and it got so hot that it melted the computer panel that sits between the microwave and oven. I was unable to unlock the oven - the latch was completely bent from the heat. The repair company came out with a new latch but when they saw the damage they said the oven is reparable. KitchenAid completely washed their hands and told me there was nothing they would do. Their words The self cleaning can surpass 500 degrees and can melt this area. So I ask you... then why put that feature into the system if it is going to ruin the oven? Incredible.

I called KitchenAid and contacted the repair guy. He came and said he needed to get parts. Week passed. Meanwhile, our contractor had come and fitted the refrigerator with the custom panels to match our new cabinets. Then the repair guy came with 1 of 2 possible bad parts, opened the box and part was broken. I found out from him that the other part - the main circuit board - was made by some factory in Japan that was wiped out by the tsunami. KitchenAid has no replacement parts for this board. If it is bad, it has to be pulled and sent back to KitchenAid to be repaired. However, repair guy said, We should replace the control panel board first and see if that does the trick.I called again to KitchenAid and had the part shipped to our home to expedite the repair - another week passed before we could get the repair guy back (we live in the country) and he opened the box (part number of the box was right) and said the part that was sent to us was for a stove. That was today.We have now been over a month with nothing but a mini-refrigerator - KitchenAid has been unresponsive and uninterested in helping us. We have now contacted both the place we bought this turkey from and have agreed to wait until Monday for the sales person to contact KitchenAid and see if he can get a replacement (which we are pretty much boxed into, as we have a big investment in the custom cabinet arrangement).Im SO disappointed and frustrated.

In the Spring of 2006, I purchased 4 new KitchenAid appliances for my new gourmet kitchen. Within a month, the control panel of the slide-in oven had to be replaced. The oven stopped working a month ago. The dishwasher has been performing worse and worse every week for a year.I am tired of rewashing by hand all my gritty dishes and glasses. We rinse dishes before we put them into the machine and they come out dirtier than when they went in! Today I will spend the day taking it apart in the hope of cleaning out the guts and getting it to work. Never had to do this to any other dishwasher before.The Magnatron in the microwave had to be replaced one year ago ($125) out of pocket. Two months ago a chip in the control panel had to be replaced ($150), I should have listened to my girlfriend who said throw it out and buy a different brand. My french-door Kitchen Aid fridge has half a dozen broken plastic parts. I have never seen anything so flimsy. I have no kids man-handling my appliances, they are just poorly made.Thirty years ago I got a top quality Kitchen Aid mixer, it still works like new. That is what led me to buy Kitchen Aid everything when I did my upgrade in 2006. I had forgotten that the mixer was really made by Hobart (a really good company) What happened to Kitchen Aid? When did they start making the worst quality appliances? Or was it always this way with them?

I bought the KDTM604 top of the line dishwasher on July 26, 2020 from Lowes. I spent good money and had to wait forever. Well I am sitting here today writing a review because two weeks ago it broke and the service man was just able to come check it. So the pump is already broken. Before you wonder I must say, I am single so I do not use my dishwasher a lot and I do not use the highest setting. I use all the products they told me to use including the all important RinseAid (which I do love). So if you do buy this product get an extended warranty, but I would just not buy this product.

I am completely surprised that after spending $2500.00 on a refrigerator, that functions well and initially looked great, am now, after less than a year into owning this refrigerator, now has rust spots all over the refrigerator doors. These rust spots initially started as pin-head size but now are growing larger and more numerous. After I was able to get hold of customer service who finally routed me to the correct person (after quite a bit of time on hold), I shared with this person what my issues were. He explained to me that this happens and that there was nothing he could do about it. I continually pushed him on this issue explaining that it made no sense for a top/high end brand to have issues like this. He eventually conceded and said that he would ship all three doors and that I should schedule a time with my local KitchenAid service techs. He then said that if this occurred again that he would not be sending a new set of doors and that, this was it, no more. When the service tech showed up he explained that this always happens with this refrigerator and to be prepared for it to happen again. This is ridiculous. I would be fine if this was a one time thing, but to told by not only the local service technician but the KitchenAid customer service rep. as well, that this is something that, just happens is absurd.In addition to this, it took 90 days for the doors to arrive and after they did, it was found that they sent in two left doors! I have now been informed that I will have to wait 60 days for the right door. The local service rep that KitchenAid directed me to, did a poor job of installing the doors that I did receive, they were not aligned, the gasket was stuffed into the door so that there was heat exchange from the outside causing an improper seal so that moisture began to collect along the seams. ALSO, the door that they did send had a torn (or cut) gasket. Again, this is ridiculous that such a high end brand would affiliate with poor field techs, and send damaged product. Im beside myself and at a loss.Id say, if you are thinking of purchasing this product, STEER CLEAR. Due to my experience with KitchenAids customer service and the my experience with this particular product, I will NOT be purchasing any product from KitchenAid, and will do my best to dissuade others from doing the same. Let me add that I am using the manufactures suggested cleaning product. The KitchenAid rep initially tried to suggest that the rust spots were due to me and improper care and cleaning.

I have a KitchenAid dishwasher (Model #: KUDP01FLSS6) that has had a repairman work on 15 times. As many have encountered with this particular model, the green blinking light always means that there is no fix. KitchenAid knew exactly what was going on after a flood of complaints began to occur shortly after putting this product on the market. To date, I have had 12 motherboards installed at $100.00 a piece and every other electrical part that is on the unit. Again, I do have a warranty but KitchenAid knew that they have a problem with a large dishwasher group and refuse to address it. The bottom line is this: do not buy KitchenAid products! They do not stand by their products at all.

I remodeled my kitchen in 2013. I thought KitchenAid was a higher end brand so I purchased all my appliances in the stainless steel finish. Within a year the dishwasher door was starting to delaminate and showing dulling spots. In addition the stove top was also starting to show signs of dulling spots and continued to grow in size. I would NOT recommend any KitchenAid appliances. The customer service with KitchenAid is not helpful at all and basically blamed me, the consumer for the problem. After spending over $5000.00 on KitchenAid appliances I expected better quality and customer service.

I had an old KitchenAid microwave that Sears could not fix, so they offered a $575 credit replacement for it. I went to Sears and the one they stated was the same one was on sale for total of $484.49, so I ordered it and a week later it was installed. With just the two of us, we barely used it. Three weeks later while doing a baked potato in it on sense position, it caught on fire melting the plastic inside. They came out and stated it wasnt repairable so now they would only give a replacement value of the $484.49, so I had to add money to it just to get another microwave. Only this time I bought a GE. It should be here on Saturday and I hope it lasts longer then the KitchenAid did. Do not buy KitchenAid KHMS 2040, it will catch on fire.

I purchase a KitchenAid Built-in Microwave Model KMBS104ESS02 in 2017. In January of 2020 it wasnt heating and of course our warranty was no longer valid. My husband has worked on microwaves before. He tested the Magnetron, Diode and High Voltage Capacitor and purchased all three new and installed in March of 2020. It worked for approximately 1 1/2 months and went again. He purchased the same parts again on May 20, 2020 costing another $263.27 totalling $526.54 to repair. This lasted through June. He called KitchenAid and was told that it is probably the motherboard and too expensive to replace just get rid of it. So we paid approximately $1,000.00 for the microwave new and spent $526.54 on repairing totalling $1,526.54 and was told to get rid of it. Great customer service response. My husband was so upset he threw it out and purchased a new Frigidaire for 1/3 the cost of the Kitchenaid. How sad is that. I am attaching one of the receipts from May 20,2020 cannot find other receipt. My husband pick up parts from Appliance Parts in Old Bridge NJ in March.

I bought the refrigerator Dec 2013 and it went out June 2017. I paid a Service guy to come and he informed me that the part had a 5 year warranty on it and I needed to contact KitchenAid. Due to the part being very expensive. I called KitchenAid and they sent someone out July 13, 2017. I had to pay another $84.00 for another service call. The service guy has been out 4 times to my house and the refrigerator is still not working. I have called KitchenAid Customer Service several times. Today when I called to complain again... I was told if I wanted to buy another refrigerator from them they would give me 20%-60% off a new one or they could set me up with another Service guy and they would waive the $84.00 Service call but I would have to pay the labor charge but they could not come out for another 5 days. I spoke with Dyondrea with the complaint department today. She could care less. I dont understand how they can stay in business.

If your dishes have a white film on them - that isnt the dishwasher. That means you have hard water, complain to your water company. To get the film off your dishes, put three cups of white vinegar in the bottom of your dishwasher and put your dishwasher soap in as usual on run your cycle. The best brand out there to help get rid of hard water spots on the glassware is Finish Brand Quantum tablets.

We bought this fridge in Oct 2019, it quit working completely in late March. The repair man has come out 4 times and has told us this refrigerator has all kinds of problems. He replaced the electronics and the compressor. Now we have to wait till the end of the month for them to replace the coils. Customer service is horrible, they will not talk about replacing it because we don’t meet the “CRITERIA”, for replacement. We have always bought Kitchen Aid appliances but never again they don’t live up to their past reputation. Where are the class action attorneys? Model KRFC704FBS01.

Purchased a KitchenAid dishwasher 9/2012. Within the first year it required service on its electronic board. This was done under warranty. I purchased a service plan which covered the dishwasher until 8/18/2015. Of course the dishwasher didnt break down again until 9/8/2015. This dishwasher cost close to $2,000.00. For that kind of money it should last longer than 3 years. I will never buy a KitchenAid again.

Nice product. Quiet operation. Gets the dishes really clean. Front looks really nice. It has many options; like tough wash, prewash, rinse only, Prowash cycle, and wash delay. It also has settings for Sani Rinse, extended heat dry, Hi-temperature Wash.

We purchased the KUDS30IXWH in November of 2014. The unit works perfectly to our great satisfaction. Extremely quiet and dishes/glass are sparkling clean. We have only used the Normal Cycle. Cannot vouch for the other ones. At delivery the unit looked great. No problems were visible. Suddenly three months later blemishes/spots/watermarks mysteriously appeared on the white front panel. We tried every possible way to remove them. When wet they disappear but all reappear as soon as the surface dries up. Very strange! We are trying to find out whether other people experienced the same problem before contacting the company.

I want compensation for my problem with dishwasher. The inconvenience and frustration of having an appliance that I can not trust. KitchenAids answer is to buy an extended warranty. How is that going to help when I never know if the dishwasher will work from day to day? They have replaced two door switches under warranty and I am out of warranty and I have the problem again. Am I to live with this every year two or more repairs for the same problem? My repairman is ordering another door switch. His opinion is they have a problem with it and it will be an on going problem. They need to redesign the door switch and give us all some relief. Not make us pay for extended warranties. That doesnt make sense. Why should consumers purchase high end appliances and pay to keep them running? Does the extended warranty cover all the days I have no dishwasher when I am afraid to have a dinner party because it could fail again and cause me more inconvenience?

I had an upscale kitchen remodel done and spent probably $75,000 on appliances. I purchased two KitchenAid fridges and microwaves and an under counter ice maker. To date the microwave has almost no power. I have a $35 microwave from Walmart that heats food three times as fast as my KitchenAid. I had service out in the first month because the microwave sounded like a jet engine. They replaced a fan in there and then I had it out again because it just wasn’t powerful enough and they said there was nothing they could do. The cost of the microwave was $2500. One of the fridges randomly will just make this worrying waze. Who knows why. I don’t even want to call service man for that. And the ice maker has given us problems from the first six months. And now the ice maker has died. I would periodically have to unplug it and leave it for a day and plug it in and it would work but now nothing. I think that thing cost $2700. We did not buy these appliances at Lowe’s but at an upscale appliance store where they guaranteed me that it is a better quality than if you purchased a KitchenAid on the floor of a big box store. I would never purchase a KitchenAid appliances again. I also have Wolf Appliance as a double wall oven and a large commercial stove. The double oven timer you can’t hear it and less you have your ear up against it. I had a service man out and he said there’s nothing you can do about that. The commercial stove one of the front electrical ignition switches doesn’t work that up and cost 50,000. It is insanity that these companies are in business. So poor quality and they don’t seem to care. I don’t even know if it’s worth it to have a service man come out and check my ice maker.

Dishwasher model kuds30lxblo: After 1-1/2 years, the dishwasher did not complete a wash cycle. Occasionally, it would. I had it repaired and within 6 months, the same thing was happening again. Kitchen Aid will only cover parts but not a service call or labor. I refuse to pay for service on an appliance that should last at least 5 years.

So dissatisfied with my Whisper Quiet + dishwasher that I sought out this forum to warn others not to purchase a Kitchenaid. We have owned this dishwasher for quite some time, and while it has been relatively trouble-free with regard to repair issues... it does not clean dishes! The ancient, used dishwasher previously owned offered far superior cleansing than this model EVER has. Tonight we are again pulling dishes from the machine to hand wash them, and this has been the norm since its installation. Such a disappointment... we used to think Kitchenaid products were high quality. I own 2 mixers which are great.This dishwasher is terrible (as was a pricey Kitchenaid blender we subsequently gave away). We have followed all recommendations offered for best operation to no avail. If I could afford to replace this model... I would in a heartbeat (widowed). Another deficiency is the long run time. A washing cycle takes well over an hour, and afterward most of the contents still require hand washing. Needless to say, when I can replace this machine it will not be with a Kitchenaid.

KitchenAid Aqualift model KGRS306BSS - This is by FAR the worst oven I have ever had the misfortune of purchasing. Where to begin...? The glass door has condensation build up between the outer and inner panes. The oven heat vents through the FRONT of the oven door right below the gas burner knobs which makes them hot and difficult to use when both oven and burners are in use. The gas cooktop itself has so many indentations that cleaning spills/residue is a multi-towel project by itself not to mention the materials used to make the cooktop hold on to residue like Ive never seen. Theres another oven heat vent at the rear of the cooktop below the control panel for the oven which can heat up the key pad above it. When the oven is in use for prolonged baking (think turkey), the rear right burner gets hot when not in use. If I could shout it from the rooftops I would tell the world not to buy this oven and to forget about KitchenAid all together as an appliance brand.

Purchased new Kitchenaid dishwasher in 12/12. Initially was pleased. Now seems to be slowly deteriorating - stainless steel streaks, using recommended products, water leaking from around front door handle, isnt cleaning as well as used to. Paid a lot for this machine based on input of sales people at Lowes. Never again.

When the French door opens, it slams open; and in a short period of time, the hinges will come loose. The deli shelf was made so cheaply that the tabs controlling the temp broke off, and I was told it was cosmetic! A repairman came out and said this was the best he can do! This is a poorly made refrigerator, and judging from other peoples comments, my big error was in purchasing it!

I bought my french door bottom mount refrigerator in 2013. I have started having issues with the freezer and ice maker. The technician who came to check the fridge told me that this is a very common problem with KitchenAid. We have to pay $390.00 for labor and if the parts are not covered in extended warranty pay for that too. Our extended warranty ran out in 2018. We were also told that the dye leaks and it will have to be replaced every 4 or 6 months. I am annoyed at the expense this fridge is going to cost us. I called the appliance pros for KitchenAid and they did not help in any way. They are very rude and nobody knows anything there. They went on telling me, “We dont know how things work in Canada.” Well why then are you selling appliances in Canada. They know how to give customers a runaround and beat about the bush. I would not recommend this fridge to anybody. Please buy a fridge by a company which stands behind its product.

I bought a brand new KitchenAid refrigerator on December 26, 2013. On February went out, only lasted a year and four months. The unit does not cools and does not freeze - all my food went to waste. I contacted KitchenAid as soon as this happened. Has been almost four months and till this date they have been giving me the runaround. I been calling them every week. They keep transferring me to different person apologizing for what happened and still my fridge has not been fixed. It seems that they cant find anybody to work on it.I contacted a local service guy from Maytag. He did me a favor to check the damn thing. He told me what it needed. When I asked him to fix it he stated that the unit was under factory warranty and KitchenAid needed to take care of it. He also told me that he would not fix it because he would not deal with them. He also told me to call them again and keep insisting for them to fix it. He did mention that they would give me the runaround to avoid fixing it. He was was right. Here we go almost in the middle of June and still cant make them to fix my refrigerator. There is any one can tell me what I have to do to get this people to fix it. Somewhere I can call to ask for help. The unit was not cheap. I paid almost 3K for the refrigerator - for the damn thing to break in a year and four months. Help!!

We purchased a KitchenAid dishwasher model # KDUC031VWH on 1/8/11. Two days after the warranty expired, the unit started making a strange buzzing noise during the wash cycle. When I emailed KitchenAid about service to the unit under a good faith extension of the warranty, a customer service agent responded and informed me that my only recourse since the warranty was two days out of service was to purchase an extended warranty (over $250) or pay for a service call. You would think that a company took more pride in their product and would honor a request for warranty service for that extra two days. We will never buy a KitchenAid product again and I told the Customer servce rep this same thing. Her response was, Oh Well!

The freezer works ok but no matter what the refrigerator setting is set to, it does not keep cool (about 50 degrees F). I have tried replacing the fan, thermostat, and even the control board without making any difference. This is one refrigerator to stay away from.

I am an electrician and repair appliances, Ive kept all the appliances in my house going for many years by diagnosing and repairing them myself. I recently bought a condo which has KitchenAid appliances; a French-door refrigerator, a dishwasher, and an over-the-stove microwave. Although I am writing about the microwave as garbage, so is the refrigerator. The microwave is model YKHMS1850SS2. I knowingly bought the condo with this microwave, which is damaged, the door handle had broken off and the grill cover at the top has broken mounting tabs, thinking I could fix the damage at a reasonable cost which is not possible because Whirlpool, which owns KitchenAid, is replacement part price gouging. The parts are made of very cheap easily breakable plastic which probably cost Whirlpool very little to manufacture and look to be designed to break.If I could, I would take the door apart and replace the handle but the handle is not available as a separate part, only the whole door which costs half as much as a new KitchenAid microwave is available so I currently use a cheap suction auto body dent puller stuck to the glass door until I get a metal towel bar which I am going to cut down to the right size and mount it with the microwave handle screws that are currently protruding from the holes in the door cover which will last the lifetime of the microwaves electronics.The grill cover also costs quite a bit, the plastic mounting insert that fits in the stainless steel cover is not available separately so the two-part assembly also costs a lot of $$$ and is very wasteful because the stainless steel cover part, which is not damaged, will be redundant and dumped in the landfill. Instead of doing that, I am going to judiciously drill some holes in the plastic insert and use black tie-wraps to fasten it to the microwave. Kludged together but cheap and quick.Theres a big difference in the quality of appliances made in the 1970s and 1980s and now, the quality has very significantly declined and the price has significantly increased. In my house, I had a Maytag dishwasher, purchased in 1981, model WU300, which washed dishes very well and I kept it going by repairing it myself until about two months ago. It would still be running except the part needed is extremely hard to find. I replaced it with a Bosch dishwasher, probably made in the same US factory as Maytag/Whirlpool/KitchenAid. Ironically, just after it was installed and the old dishwasher was taken away I managed to find the repair part for it at an online used appliance parts supply for a very reasonable price. There really were the good old days for appliances.

Very disappointed with Kitchen Aid refrigerator quality. This is 2nd one. First one was replaced by Kitchen Aid after many attempts at repair. The ice maker spewed out water into refrigerator trays, water dispenser not working properly, pathetic (not wholly formed) looking ice cubes, ice buildup around ice cube dispenser chute and under ice maker. This one has similar ice maker problems as first except water dispenser works and water doesnt spew from ice maker to same degree as first refrigerator. Now after 2 years the LED lights on the top and in the freezer compartment have gone out except for one dot in the middle of each light set. After replacing the freezer light without fixing the problem, authorized repairman thinks a new computer board at over $1,000 MAY fix the problem. Refrigerator costing over 3 grand needs 1 grand repair after less than 3 years of residential use. Spend your money elsewhere.

A $600 microwave should last more than 16 months. Ours did not. The LED start button is inoperative, making the unit worthless to us, because of a 1 year warranty. Find another manufacturer or purchase a longer warranty.

l have owned the oven for less than a year and have had the fuse blow twice. The repairman said it is a result of the self cleaning process. He said do not use it. Tried to get an answer from company. No luck. Signed up for extended warranty. They advised me to call another division. They were not willing to help. Their job was to sell extended warranties. I bought the warranty after they tried to sell me a longer term. They seem to have a problem that they do not want to fix. I have purchased many items in the past from them. I am leery of any future purchases.

This dishwasher was purchased at Lows. It is a KUDS30IXSS1. The serial number is F10101981. They sent me a warranty expiration notice, it expires 2/25/2012. I wouldnt spend one more dime on this.Dishes have to be prewashed before loading them in dishwasher. Everything come out filthy after they are washed. Everything has a dingy film over it. I always wonder if we are going to get sick eating off the dishes. The dishwasher takes way too long to run the cycle. If you dont use the heat dry the dishes dont dry at all. All of my black cooking utensils are so discolored. I have been throwing them away and replacing them. My old Whirlpool did a wonderful job on the dishes and it cost about half of what this one did. It was about 5 yrs old and I gave it to my Mother-in-law. The only thing I can say about this Kitchenaid that I like is it is very quiet. I wish I could afford to get rid of this thing. I would sent it to good will and recoup a little of my money at least as a donation.

The same model - a KitchenAid counter depth 29 inch depth refrigerator was put in our new kitchen by a reputable contractor, in addition to a new KitchenAid dishwasher, stove and in counter microwave. The refrigerator lasted exactly 22 months at which time the freezer stopped working. We called a service repair man and he noted that it was a very serious problem - the entire cooling unit of the refrigerator needed to be replaced and would cost $1500-1600 to repair. He advised we buy a new refrigerator. We are in the process of doing so, as the repair man said the refrigerator portion of it may last 2 days or 2 weeks. This is totally unacceptable. We contacted our kitchen contractor and he said he would call Whirlpool to see what they will do to remedy the situation. I would not want another KitchenAid appliance if they gave it to us for free.

Architect Series II Electric, free standing range: Overall, DO NOT BUY A KITCHENAID product due to user error, we needed to replace the oven door seal/gasket. After searching online & by phone in our area and being told that part is not available, I called KitchenAid. As we had registered our appliance they were able to verify our range was only 5 years old. THEY NO LONGER HAVE GASKETS FOR THIS MODEL. No other model gaskets will fit this model. Instead of the anticipated $60.00 repair cost we were told all they could do was sell us a comparable model for employee cost... not including shipping, installation and haul off of our current unit. I blew MY gasket & told them absolutely not. Not one .00 over the stated cost!! The upshot? $700.00+ later, with a wait of over 2 weeks, we will get a new range. They had us over a barrel with no other options for the price. I am flabbergasted, frustrated, disappointed & without a working oven for over half a month. I have always thought of KitchenAid as a quality product & in fact have been happy with the unit. I cannot recommend KitchenAid any longer with its program of planned obsolescence. KitchenAid as a company is horrid. Decent products, lousy policies with employees stuck in an awful position.

I bought my side-by-side fridge at Sears as part of a suite of new KitchenAid appliances. I had the kitchen in my 100-year-old house completely remodeled last summer, and the new KitchenAid refrig, dishwasher and range hood were the centerpieces. The refrigerator just fit under a new custom-made wooden cabinet (designed around it) and beside a custom-made cabinet with granite countertop. Price for the refrig: $2, 266; price for the kitchen remodeling: @ $30,000. I started getting letters from KitchenAid right after buying the products about buying an extended warranty. I figured that $2,000 refrigerator was likely to work for a good long time. (Of course, this was a very naive view of present-day appliance quality.)The new refrigerator was installed by my contractor on Aug 15, 2012 and was a problem right from the start. The icemaker didnt work when we first plugged it in, and a service call from Sears was necessary to get it working initially. In early June 2013, both freezer and refrigerator stopped cooling. By the time we realized the problem, the food in our freezer had thawed out, so we each ate three pork chops and a lot of melting ice cream and called Sears for a repairman. We couldnt schedule a repair appointment with Sears A&E Appliance Repair Service (another horror story) for a whole week, so we brought two camping coolers up to the kitchen, put the food we really needed to keep - milk, eggs, butter, etc. - in them and started making a daily trip to the store to buy $4 or so worth of ice.I took a day off from work to meet the A&E repairman. (A&E schedules their appointments in four-hour windows - 8:00 am to12:00 pm or 1:00 pm to 5:00.) The repairman finally arrived, took the whole refrigerator apart and said it needed a new evaporator. He said the part would be delivered to our house by UPS in about a week. So we continued buying ice, emptying the coolers, and eating out a lot. The part finally came and we got calls from A&E asking us to call them and verify that the parts had been delivered. When I called, I was put on hold and then finally spoke with someone whose English was so heavily-accented I really couldnt understand her. After loudly repeating, The part is here! The part is here! over and over, I hung up, hoped the repairman would show up, and arranged for another half-day wait.A new repairman wed never seen came the second time, opened the parts box, and commented that the evaporator was all banged up. I took a look and it was obvious that a number of the flanges or fins or whatever were bent. He tried to bend them back into shape and said, Theyll be fine. It wont make any difference. I left then, but my husband was there with the repairman. When I returned a couple of hours later, my husband told me the repairman said the wrong parts had been delivered. He had ordered new parts and they would be delivered in about a week. We scheduled another repair visit. That was when we got sick from eating the food in our cooler.The whole situation was making me really angry and depressed, so I called Sears Customer Service (another nightmare) and the woman I spoke with recommended that I use dry ice in my coolers, which would have required that I drive across town to pick it up. Before the next repair visit, we were asked to make another verification call, which I made. Around 8:30 the night before the visit, A&E called and another English language-learner told me that the parts had not been delivered and the repairman wouldnt be coming. I had already arranged to miss work the next day and two boxes from UPS were sitting in my hall. I started calling anyone I could get in touch with to tell them to send the repairman, that the parts were there.I guess I convinced someone because the first repairman showed up the next afternoon at 1:00. He opened the boxes, said the essential parts were there and again, took the refrigerator apart. He installed the new evaporator, but said he couldnt get the pressure right. He spent a lot of time on his cell phone talking with another repairman who was advising him. Finally, he said, Ive done everything I can. It may cool off by tomorrow, but if it doesnt, call A&E and tell them to send Bob **, the person he had called for advice. The next morning, the refrigerator wasnt cool at all. I called A&E and asked that they send Bob out. I was told he was out sick but would come the next day. The next morning, they called back and said he was still sick. I called A&E back, got another ELL on the phone and asked to speak with his manager so I could understand the speaker. I was transferred to another number that rang for five full minutes. No one ever answered the phone. Since then, I have learned that no one ever answers that number. By this time, my entire life centered around the refrigerator. Sympathetic friends were inviting us over for dinner and showing up with casseroles. Of course, if we didnt eat the whole dish, we had to throw the rest away because we were afraid of the food in the cooler. After another few hours on the phone, I contacted someone at Sears who arranged to have a loaner refrigerator delivered to my house. Again, I arranged for a delivery. Now I had a new, broken KitchenAid refrigerator in my kitchen and a small, dented GE in my dining room. I moved my milk into the loaner and bought some ice trays.I continued my calling and got a secret number from someone at Sears that enabled me to speak with a Blue Ribbon service person at Sears (talk about oxymorons) who sounded like hed had a LOT of Xanax. The Sears employee who gave me the number said, Dont tell them where you got the number. Is this a number available only to movie stars and Columbian drug cartel bosses? After hearing a condensed version of the whole awful story, the Blue Ribbon man I spoke with said Sears would replace the refrigerator with one of equal or lesser value. I reminded him that the price had probably gone up over the past year and that I had bought the original fridge on sale. This seemed to throw him for a loop. He said he had to get some more information and hed call me back in a couple of days.I called the Blue Ribbon number again this morning and asked how my refrig had been rated by other owners because I wasnt sure I wanted another fridge just like the first one if it was going to be the same piece of junk I got last summer. (Product ratings and customer reviews werent available to me online because the appliance was a special order.) But the guy at the secret number had reviews. There were only five reviews and four had given the fridge a one--out of a possible five--points. The reviewers had reported problems that sounded like mine. I then called KitchenAid and they informed me that the only KitchenAid refrigerator that will fit into my custom-built kitchen is the same one-rated model that I now own. So much for the carefully planned kitchen with the matching appliances. If Im lucky, Sears will have something that will fit in the spot built for the other fridge.

I have had this Electric range KSEG950E for about 2 years and have had major problems with its self-cleaning technology. For starters, it simply doesnt work, even after repeated cycles. Cleaning out the water after the cycle is finished is tiresome. And the side and back panels never come clean. Its nearly impossible to scrub out these areas, as you can only use nonabrasive pads, and the oven is so deep, you cant reach in far enough to clean effectively. Even soil on the reachable areas is a challenge to clean, using only the recommended non-scratch scrubbing sponges and fresh kitchen appliance cleaner (the addition of which is recommended for hard to remove soil).Im not a heavy oven user and have tried to clean oven at the slightest sign of soil build-up. Once more, being 5 7, Id think that reaching around inside the oven to scrub should be easy. But after the lengthy clean-up sessions, I hardly need to go to the gym for exercise! Surfing the net, I see that Im not the only very dissatisfied customer! It may be good publicity to have low-energy cleaning technology. But if it doesnt work well, it cant earn high marks for the company.

I, like all the others had the same issue with the water leak. Purchased the extended warranty (thank God), had the service company out, they removed the rubber stopper and we were done, SO I THOUGHT. Have had 2 other repair companies out due to the rising temp, frost, food freezing in the refrigeration area, and the compressor running for periods of up to 4 hours continuously. Was told there was a part that should have been put in when the Rubber Stopper was removed. O.K., replaced that part, problem fixed... NO, and told that it is normal for the Compressor to run up to 80% of the day! Have called Lowes yet again due to the compressor running all day, and an electric bill that has jumped from an average of 125.00 to over 200.00 due to this refrigerator. Keep being told by Lowes that they will submit to their Review Board for replacement, but doubt that anything will come of that. I should have listened to my sister, and stayed away from KitchenAid appliances, when she told me 10 years ago that they were junk. With Black Friday coming, ADVICE, run away from this brand as fast as you can!

I wish we had known about this website before we purchased all KitchenAid appliances for our new lake home. We purchased the higher end built-in refrigerator (over $5,000), double oven, microwave, dishwasher, and portable counter top oven. The refrigerators ice maker, ice container broke before 6 months, which was hard to remove from day one. My old refrigerator held more than this one. It isnt even big enough to hold 12 pack of cokes; its too short. The door shelves arent really adjustable. You can remove one but you cant change them. The front water dispenser isnt big enough to hold most glasses. The microwave has to be serviced to change a light bulb! The counter top oven doesnt tell you when its reached the desired temperature and takes forever to heat. The dishwasher doesnt let you know what stage its in and you have to wash everything before you put it in though it is quiet. The only appliance I was happy with was the double oven. I also love my stand mixer which Ive had for years. Sad, I wont buy another KitchenAid appliance.

I purchased a dishwasher from Lowes in 2015. 1st of all Lowes extended warranty runs consecutively with the manufacturers warranty so you really are getting 1 yr less of a warranty than you pay for. I had a service repair man come out and diagnose the problem and said it was $400.00 to repair. I called KitchenAid and they said it should still be under warranty because I had a 1 yr manufacturer warranty and I paid for a 3 yr extended warranty. WRONG!!! I called Lowes and thats when they said the extended warranty starts from day 1 of purchase, running the same time as the manufacturer.So I called KitchenAid back because the dishwasher does have a 2-5 yr manufacturer limited warranty BUT since I did not use one of their two service companies, both I have never heard of, to look at it, they will not cover the part needed and wont accept the other companys diagnosis because they are not an authorized service company with KitchenAid. The 1st customer service agent I had was very helpful, the 2nd call, the agent was not friendly at all. Said the 1st agent should have been more clear and have a good day. I will never buy another KitchenAid product and I definitely will never purchase another warranty for appliances. They are a waste of money.

I bought a brand new dishwasher and the motor was defected. They order a new one which defected again and its back order.

KitchenAid KEBS207SS double wall oven with upper convection - This past summer, we had a new custom kitchen installed. It was all new from the ground up and very pricey. Instead of buying the high-end Euro brands for all the appliances, we decided to go with KitchenAid for our microwave, double ovens with convection and dishwasher (we did spring for the expensive German cooktop, which I now regret not using for the ovens too). Our KitchenAid ovens started out great. They both warmed up promptly, the convection worked perfectly and it looked great. On labor day weekend, I used the self-clean feature in the upper oven for the first time. Immediately there was the smell of burnt electrical wiring. Quickly, the family room, living room and hallway were hot and smelled too. We had to leave the room where we were watching TV, opened all the windows and turned on the ceiling fans. About 20 minutes later, there was a loud boom followed by crackling sounds. My husband and I came running in from different parts of the house. At first I didnt see anything strange, but kept hearing the popping sounds. Then, I noticed shattered glass all over the kitchen floor, in our pets food bowls and saw glass in the hallway, the family room and all over the counter tops. But the oven was still chugging away with the fan running, door locked and self-cleaning. As I looked more closely, I noticed that something wasnt right about the window on the upper door. The outer piece was intact, but the inner pane was missing. I tried to shut off the oven but since it was mid-process, it wouldnt stop immediately. I couldnt get the door open. After I began to clean up all the glass (which was scattered in a radius of about 15 feet from the ovens), the fan stopped and the door released. When I opened the door, shards of glass fell from it onto the floor. Not to mention the thousands of shards which had, under great pressure, been blown through the sealed door gaskets and out through the sides and under the bottom into the room.I was absolutely dumbfounded. Ive never seen anything like this before and Ive lived in many places and used dozens of self-cleaning ovens. While cleaning up the glass inside the oven, I got a deep cut on my hand. Later that night, I sent emails to the salesperson from the supply company where Id purchased the oven and other appliances. I thought I was in luck because I had purchased additional insurance on all the new appliances. But no luck. My salesman no longer worked there. My emails were auto-returned. I left voice messages but no one called back even after the holiday weekend. I emailed KitchenAid through their website; they give you no phone numbers. It took days to get a call back from anyone. KitchenAid told me to call the supplier. They told me to call their insurer. The insurance company told me it was still under factory warranty. I was chasing around in circles and still cleaning up bits of glass for more than a week. Finally, I heard back from a second complaint to KitchenAid which sent out a local factory repair to look at the mess. They told me theyd replace the glass. I said no. They wanted to charge me over $100 for the visit and I said no. I told them I wanted a new oven and they said they had no authority to order a new oven. So, I searched online and found literally dozens of similar stories, people with exploding KitchenAid ovens on self-clean or just at a high heat. I called back the KitchenAid customer service person (always ask for a name and number) and was referred to the safety department and insisted on a new oven. When the representative started to give me the runaround, I told her that I had looked up the oven on the internet and found dozens of the same instance. She said in a rude way that they were merely comments on the internet and couldnt be verified. When I said Id be happy to hire an attorney to litigate the case and that the first thing we would do would be to contact as many complaints on the web as we could, she suddenly changed her tune. A minute later, she told me that I would be getting a new oven.I wish I could afford to have just accepted it and then thrown it in the trash and replace it with the same brand as my cooktop. But I cant. My replacement was finally installed two days ago after waiting 4 weeks for the part. Ill never use self-clean again on this oven. And as soon as I can afford to do so, I will purchase another brand - any other brand than KitchenAid. After reading about the dishwasher doors that have been catching on fire, I doubt Ill ever buy the brand (or Whirlpool) again. I promise Ill warn as many people as possible. I dont know why there hasnt been a class action suit against them and why the ovens havent been recalled.

I have a built-in electric KitchenAid double ovens. My new home is three years old and almost since the beginning, we have had trouble with the upper oven which we use the most. The red gasket between the glass and the door curled up and the oven has leaked since almost day one. We have the model KEBK206SS00, serial #XW0509649. I love all of my KitchenAid products but feel that KitchenAid should take care of this problem no matter what as it has been ongoing since almost the beginning.

I am so glad I came here to read the reviews as I have a decision to make. I purchased this model Kitchenaid dishwasher which was to be installed today. It didnt work. The installer said it was either the washer motor or the CPU. Im not technically inclined enough to know the difference. He took it back to the store and brought out another one. It didnt work either. The suggestion was made that there was a problem with my power and/or water supply. My Kenmore dishwasher worked for 20 years on those resources.Store tested the machines and found that they were both defective. I was offered the opportunity to have them replace the defective part or get full credit and choose a different dishwasher. My confidence level was very low and it seemed akin to buying a new car, but let us put a new engine in it first. After reading these very helpful reviews, I shall select a different brand of dishwasher. Thank you all.

We purchased a KitchenAid dishwasher 22 12552 last November. We are two seniors and we dont use the machine daily. So to our surprise, on Oct. 2, the machine went completely dead. No power. I called Sears and a technician came out and ordered the whole new board. We are waiting for it to arrive, but so far hasnt. Sears says its up to me to trace it and to call them tomorrow before 3 to tell them if the part is coming. This shouldnt be my job. I dont trust this machine, I want it replaced, to which Sears says no. It would be fine, but purchase the insurance for $150. This is a heck of a way to run a business. The machine is a lemon and should be replaced. Years past, I had a KitchenAid for 15 years without a service call, and now this unit isnt a year old and is having problems. Its up to the consumer to purchase insurance to keep it running. What a rip-off. This guy at Sears, Carlos, isnt working for the company--only Sears. Where do we have a consumer right?It doesnt wash completely and a huge residue is left on all the dishes. You cant look through the glasses.

Bought this particular microwave based on looks and price. Turns out its been a pretty good purchase and has outlasted all the others Ive purchased before it. The mechanical bits are kind of a pain though: The door mechanism is iffy sometimes; and the wheels on the ring below the turntable arent of good quality polymer... One chipped at some point and now it goes thunk, thunk, thunk as my meal/drink/whatever is warming up.

While cooking a roast at 225, which should have taken eight hours, the oven went into the broiler mode at the two-hour mark. If we were not at home, we would have had smoke damage to the interior of the house. The door locked and could not be opened. All controls failed and we had to shut off the breaker. After cooling down for one hour, the door opened and we removed the black pork roast. The oven is still in the broiler mode on high and will not shut off.

The induction electric range with aqua lift technology to clean the oven is very disappointing. The oven wasnt used often. Had some soil, but minimal. I followed the instructions and put 2 cups of filtered water in the oven and turned it on for 40 minutes. It did a terrible job cleaning, it looked like it wasnt cleaned at all. One good thing is there was no smell when using the cleaning process, not like my GE stove. My GE stove always did a good job with soil, had the stove for 30 years, it was great! The oven was always left clean after using the cleaning cycle.

I bought a new KitchenAid refrigerator model #ksrj25fxms02 at BrandsMart on 2/20/11. After two years, the drinking water and ice out of the refrigerator odors are real bad. After doing all recommendations from KitchenAid, including changing water hoses, filter, cleaning, etc., the drinking waters odor persists, and there is nothing they can do. I dont recommend KitchenAid refrigerators to anybody.

I filled out a complaint on 10/11/11. The repairman was at my house and replaced the motor on my 7-month-old dishwasher after waiting 3 weeks to get it repaired. It is now 10/21/11 and it broke again today. It was the same problem as last time, so I assume it needs a new motor again. I have to wait another 12 days just to get a service person to come out and look at it. Ill then be at over a month with a non-working brand new dishwasher in a 7-month period.

Like thousands of other people my KitchenAid Superba oven (KEBS177DBL7, serial no: XJ3101002) refused to heat up after I used the Self Cleaning feature for the first time since Ive bought a house with it. Of course, it was the infamous blown thermostat. I contacted the KA customer service providing links to other complains about the same issue and asking just for a new part. They said that even though I am a valuable customer they cant help me since the oven is out of warranty. Fine, I asked to redirect me to a supervisor and finally she called me. I told her, that everybody knows about this problem but KA and that there should be a recall. She kept repeating your oven is out of warranty and we cant help you. I said fine, Ill join the army of unhappy customers in the Internet and will just spread the word about how badly KA design their products. She said again that she cant help me. Oh, well, apparently KA doesnt care.Ive already bought the part off Amazon (Whirlpool p/n 9759242, $34, fits just fine) and have installed it myself, not a big deal, but this is definitely the last product of KitchenAid in my household. Ill never buy anything else from them and will continue to tell everybody about my experience with KA.

Purchased this model in 2016 and found that both upper and lower ovens are very poor at accurate temperature readings. Set for 400 but often register at 350. Lower oven very slow to come to temperature and inaccurate at sustaining set temperature. Despite using recommended cleaning products stovetop has stained noticeably. We are plant-based eaters thus stress on stovetop is minimal yet discolouration around elements is greater than expected.

Was told it was a self-clean oven. AquaLift is not a self-clean oven, Im told by the manufacturer. They were not willing to help me with anything. Would not recommend anyone to purchase KitchenAid dual fuel gas stoves.

A five-year warranty was taken on my KitchenAid fridge. I called after 2 weeks of the delivery, and said that the lower box has a crack. They said they only accept claims of such when reported in 24-48 hours. I had moved to a brand new house; upon appliance delivery we went back to Markham and finally after all furniture was here, with small kids, we planned to stay, so I saw the crack then. After 3-4 days, I called cracks on the wall. They said no worries, that its cosmetic, and no heat or air is going out. Wow! A big expensive brand says that - its sad. Why not disclose this when I went to buy? I spent over $20k on KitchenAid when I built my house. I am very sad with the outcome. I need my fridge changed.

11-7-2012 Purchased. 5-2-2013 circuit board fails. Two home visits by service, replaced board, no cost. 12-25-2013 - Major Flood during between Christmas dinner for 12 and dessert (we were in dining room, not in the kitchen). Hose blew off, pump system screwed up. Two home visits by service. No dishwasher until after the holidays. KitchenAid did cover the cost of the new pump but did NOT cover labor. Since they only provide a 360 day warranty and we were 48 days over.

I have recently and angrily blogged about my KitchenAid dishwasher as well as the other appliances. That wasnt the only issue with the dishwasher either. The springs on both the dishwasher and the microwave broke leaving the doors to open precariously. My husband was able to fix the dishwasher with a $5 piece of plastic, yes, thats right, plastic piece that fit on the pulley system that opens the door properly. Of course, that would have been a $100 operation had we had a repairman do it. Where is our Consumer Ombudsman?

I purchased the French door with bottom freezer style fridge from KitchenAid and couldnt be happier. It was bought at a Scratch and Dent store, which made me a bit uneasy for any possible damages that may show up later, but so far everything has been great. Fairly quiet in our open layout kitchen / living room floor plan.I love that it has a water spout on the inside, leaving the exterior clean without the typical water/ice dispenser eyesore. Also leaves less room for broken parts to be fixed. 8 months of ownership so far and the only thing we had to change was the water pressure on the spout. Very easy.

My home warranty company sent someone out to repair my JennAir stove. That company said they couldnt repair it so it was replaced with a KitchenAid. I would rather have the JennAir stove. Kitchenaid stove doesnt have some of the features the JennAir had.

This refrigerator is just over 1 year old and it has stopped cooling 5 times. It is a defect that KitchenAid is aware of and they arent doing anything to fix it. They have an internal service bulletin on this issue. They send a repairman out and he replaces a part and 2 months later it stops cooling due to ice build up behind cold cut/vegetable drawer. They continue to make different repairs until your warranty is expired, then you are out of luck. KitchenAid knows they have a bad product. They dont have a permanent solution, yet they continue to sell this model. What kind of company does this? How do they get away with it? AN ATTORNEY NEEDS TO FILE A CLASS ACTION LAWSUIT! Maybe that will get KitchenAids attention.

Our dishwasher is 3 1/2 years old. 4 of the 7 sections of the silverware baskets are useless because the bottom plastic grid has disintegrated. We replaced the motor last year because of plastic debris. I called KitchenAid after leaving a message on their website that was not returned with a response. Today I called and talked to 4 different people. The first one couldnt help me with a replacement unless I bought a new one; he transferred me to another but her computer wasnt working and she transferred me to another who took the info again and put me on hold. Another person answered as if I had not talked to anyone and offered to sell me a new one. I told her I thought KitchenAid that they should replace it and I had photos to prove my claim. She hung up on me. The total time was almost fifteen minutes on hold. So, I guess Im out of luck and will NEVER purchase KitchenAid or Whirlpool (who bought them) ever again.

I purchased a microwave oven, model KBMS1454SBL-1. About a year and a half into the product, the dashboard lights went out and stopped working. I went to the KitchenAid website and filled out their contact form in which they referenced I visit their service page. I filled everything out in on the service page. On that page it indicates the following: If your appliance is not under warranty or covered by a service contract, then the charge for the technician to come to your home will cover diagnosing the problem with the appliance, and a written estimate for the repair. To me that is vague. Does that mean that once the technician will do the repair, then I will be charged? Oh and also how much will I be charged? Well here is what happened.On March 23rd, 2013 I waited all day at home (wasting my time) waiting for this technician to come out. A representative from a company called A&E Factory Service came, looked at my unit and said, Oh, the dashboard doesnt work. It will cost $250 to replace it. I said, That is too much. Dont worry about it. I can order the part myself and do it myself as well. But it does not end here. He explained that now I have to pay him $129 for his service. I exclaimed why. He said, Well, that is what it costs! I was shocked. At no point did KitchenAid or A&E inform me of the cost for this service.April 26th I finally have time to call A&E and tell them I want a refund because no one at any point asked me if I wanted a service for $129. They explained that they would not give me a refund. I spent about 40 minutes on the phone with them and another 40 with KitchenAid, each blaming each other or saying that I should have assumed that it would not be free. But if KitchenAid does not state the cost and the contractor A&E doesnt explain how much prior to, how is that a fair practice? My service order number with A&E is **.I will never buy a KitchenAid product again. A&E explained that it does happen sometimes and that I should ask the KitchenAid management to do a conference call with A&E to get a refund. I called Kitchen Aid and they dont even consider the idea. They just say, Its not our problem. Your product is out of warranty so its not our problem. What a joke. A company that truly can give a rats ** about its products or customers! If I had wanted someone local to fix my problem like A&E and called them myself instead of doing the service through KitchenAid, A&E explained that they would have informed me prior to coming out. But because I did it through KitchenAid, then its not their problem. They are only supposed to show up, diagnose, collect money and then leave. Nice little partnership they got going! Screw the little guy, then waste his time and then try to overcharge for a part. Unbelievable! Never again! I will stick to brands that actually go out of their way and help their customers, whether a product is in warranty or not! Never again!

The top rack adjuster is what connects the upper rack to the pull out guide. In most Kitchenaid (and Whirlpool) dishwashers, the wheels of the adjuster are connected with a plastic axle. These axles will routinely break, causing the upper rack to fall onto the lower rack, or if you are luck, just separate from the wheel guide. If you bought washers with this design, you will have this problem. We have had our KUDS30X... for about 3 years and have had to replace this part 7 times already. The part costs about $25 a pop from online part stores. This part will eventually wear down and break no matter how careful you are when pulling out the top rack. It is still used on even Kitchenaids top of the line washers. Really Kitchenaid, how much would it cost you to redesign this flawed part? If you are shopping for a dishwasher, look at the wheels on the upper rack. If it has a plastic axle, walk away.

I purchased a refrigerator from HH Gregg. My one year KitchenAid refrigerator broke down right before the warranty was up. They had to put in a new compressor - after one year the fridge was toast. It took me many calls to KitchenAid/Whirlpool to have them provide a reputable servicer. The first one, provided by HH Gregg (A&E Factory Service) took my fridge apart and left, never to return. The second, VIA Services came and fixed the fridge, but now after one month is it not working again. KitchenAid said it is no longer under warranty even though it is the same problem. NEVER buy a KitchenAid Whirlpool product. The company has no integrity and their products STINK! Stay far away.

NEVER BUY A KITCHENAID REFRIGERATOR!! EVER!! My refrigerator has not worked since my install in July, 2019. Multiple service calls with no resolution. When I call I am put on hold for an average time of 30 to 45 minutes. Today on a 53 minute wait, when I connected they transferred me to the dept. responsible for my exchange and now it says a 75 minute hold. Customer service people have been nice and pleasant, but the company as a whole has a real issue and are understaffed. In addition, when I call to discuss the issue they just want to sell an extended warranty. I paid over $3,800 for the refrigerator, so expectation would be that it would work and be a good product. IT IS NOT!

This is an awful same story. I self-cleaned my oven and then the control panel blows and now for the 2nd Thanksgiving in a row and well over a thousand between cost and repairs, Ill have no oven. Thanks Kitchen Aid-lousy product, lousy company. Recall your electronic panels and stand behind your product!

Our KHMS155L KitchenAid microwave would just turn on by itself. Luckily, the two times it happened (twice in two days), we were home. I cant even imagine what kind of damage could have been done with it, on and unattended for a long period of time. My husband called the KitchenAid Customer Service number in our manual. He was told that he would have to pay for the part and labor (over $200). I then read through this website and called the Whirlpool safety line at 1-800-331-7456. No problem. They mailed me a new panel and set up a local service repair. No charge to me for parts or labor. Thank you, Whirlpool!

Perfect from the first day. Ten years old matches my complete suite of appliances. Excellent performing appliance. I will only buy Kitchenaid appliances from here on. I have had superb results from my Kitchenaid dishwasher.

Remodeled kitchen and purchased 4 kitchen aid appliances - thinking they were of great quality and would last. Had nothing but problems since purchased shortly after purchased. Had problem with microwave door problems with fridge - ice maker. Problem with oven when self-clean - shuts down and cant open door. Had fixed 2x -this is the 3rd time! Dishwasher fixed more than once - refused to get fixed again and pay over $300 - can buy a new one.I currently have an ice maker, dishwasher and oven that does not work. Raising 4 children, I am VERY dissatisfied with Orvilles where I purchased the appliances and ESPECIALLY KitchenAid - that doesnt back up the products they manufacture with defects. I will NEVER purchase anything KitchenAid EVER again or shop at Orvilles. I have paid so many service charges and part bills. I refuse to give them any more money!

I like the layout and size of my refrigerator, but the side-by-side doors don’t work well. The left one has to be pushed hard to close and frequently hangs open. Also, the water dispenser inside the left by the spine of the door requires two free hands and has too much pressure, usually splashing water around the inside of the refrigerator.

We purchased a KitchenAid microwave/oven combo in April 2013 while building our home. It was installed in December. It immediately experienced an error. We called to have it serviced, but the repairman could not find the problem. The error had disappeared! It is now May, the warranty has expired, and the oven is beeping non-stop at all hours of the night and intermittently throughout the day. When it is experiencing this problem, none of the keys on the keypad work. I thought KitchenAid made a quality product, but this is not the case. Very disappointed that such an expensive product could cost us this much trouble and sleepless nights. Its a holiday weekend, and no one at KitchenAid can be reached. Not a happy KitchenAid product owner!

I remodeled my kitchen in June of 2012 and installed all KitchenAid appliances. Two weeks after the warranty was up on my dishwasher, it stopped working. I decided to get a contract, in case something happened again. Well it did. In 2014, the panel needed to be replaced, and today I just had a service person in to fix it again because its not cleaning the dishes. So to date, I have spent another $600 on this dishwasher, in addition to its original cost. The next time it breaks, Im just going to buy a new one -- and it will not be a KitchenAid! One other thing to note. I complained and complained to KitchenAid about the problems, thinking that they would do something to make up for the issues. But all I received was a form letter that basically said, too bad!

We purchased a high end KitchenAid refrigerator (almost 3,000) and began having problems within 6 months. Have had 6 technician visits to attempt to fix (back of refrigerator freezes up, cant get filtered water, stops cooling and food rots in our absence). EVERY replaceable part that is not considered part of the inner compartment has been replaced. Our last technician, in writing, wrote that there was nothing else that could be done except replace the entire refrigerator and that ours was a lemon. I called the manufacturer (Whirlpool/KitchenAid) and they told me that I had a problem and they didnt, in other words... I was SOL. DO NOT BUY A KITCHENAID REFRIGERATOR or for that matter ANYTHING under the WHIRLPOOL umbrella since they will not stand by their products. Buy a GE!

Im a building contractor. Ive installed many different brands of appliances, from the very expensive to the low end disposable ones. About twenty years ago KitchenAid made a good, reliable, and well priced fridge. It was easily installed with well thought-out and user friendly adjustments for installation. For years I felt confident in recommending KitchenAid as a well-balanced alternative to higher end appliances or European appliances. In 2009 I purchased the full KitchenAid kitchen. Everything about my KitchenAid kitchen has been nothing less than disappointing, from the supplier, to the service, to the parts supplier. KitchenAid is now the disposable appliance at a rich price. I WILL spend the extra, and buy European and will verify it is NOT made in China/PRC!

Beware of this company. Unfortunately Kitchen Aid /Whirlpool contracted with company. Cheap unprofessional, poor service and absolutely no customer service. Had tech guy from Field appliance. His name was Steven. Came over my house. Already complaining that he was an hour late because of his GPS. He proceeded to look at my refrigerator and say he wasn’t sure if it was a thermostat. He went outside and called whirlpool. Spoke to the tech named Bruce. Came back inside very frustrated and angry that he had to take my refrigerator completely apart. Therefore the evaporating system was behind my freezer panel. Took apart my entire freezer. He then complained that he told whirlpool this was not going to work. It was a waste of his time. Stephen then proceeded to re-put my door completely together while I was on the phone with Kitchen Aid to put a formal complaint because now he wants to change my motherboard of my refrigerator. When I came out of my bedroom he already packed and was ready to leave. I checked my freezer door and my door does not align correctly. Call him back into my house to fix it. He looked at it. Said he’s not fixing it. Find another tech. Gotten his vehicle and left. This is poor customer service. He then proceeded to write a fabricated report that I was aggressive and use foul language. Thank God I did record this gentleman. This gentleman is nothing but an habitual liar. Then I had tech-support Steve from field appliance supposedly a manager. Don’t know what they think a manager should be but the customer is always right, I felt this guy was not listening to a word I said. Apparently they must get a lot of customer complaints. I proceeded to tell this gentleman the story of what happened and told him that his tech was completely a liar. He continue to protect his employee and told me to call Kitchen Aid. Like I said no customer service. Very unprofessional. Poor service and fixing. I don’t think their techs know what they’re doing. They’re just second-guessing everything. And just want whirlpool to keep paying them to come out to keep fixing parts and pieces. Now I have an ice chest that doesn’t slide open and close and my door is completely off alignment. Just beware of this company and stay away. It’s a shame to Kitchen Aid now subcontract to this company that’s two hours away from our destination. Very cheap labor, cheap customer service and low quality work. Beware!

5 days after the expiration of a warranty repair on a malfunctioning probe, Flamingo Appliances in Miami refused to remedy the exact same problem that they charged $250 for. Kitchen Aid customer service was of no value and offered no suggestions other than to repeat the same repair with a different authorized repair co. I have a double convection oven that has had problems with debris behind glass, improper alignment of doors and hinges and terrible customer service. Stay away from KitchenAid, Whirlpool and anything they manufacture. They are not what they used to be.

Dishwasher is 2 years old and has had 11 wheels replaced on the top rack. Utensils always go through the holes in the utensil holder, often many while its running, and they get stuck and you cant even move the rack to try and get them out. Almost have to climb into the dishwasher to reach the ones at the back, which is of course after spending almost an hour trying to get all the other dishes out of the bottom rack with the top rack in the way. And forget about actually filling it, neither rack can hold any weight. The top one cant handle 5 glasses from dinner and 2-3 bowls without bending. Its not like anyone would expect a dishwasher to be able to handle the weight of I dont know... DISHES!!! If it was up to me I would leave it at the store front entrance. They can deal with this piece of **.

The dishwasher has clean and simple design lines. Before this dishwasher I would have the TV volume up very high. I don’t have to do that anymore. I don’t have to pre treat my dishes or pre rinse. The clean dishes looks like I have done them by hand.

I bought a very expensive Kitchen Aid Stove 5 years ago with an extended warranty for 5 years. The control panel for the oven never worked. It would not turn off. I had to turn off the power to the stove. I called Kitchen Aid/Whirlpool and they were no help and told me it would cost $150 for a local repair man to come to the house.Recently, I woke up to the control unit on fire with billowing smoke coming out of the top. Still Kitchen Aid would do nothing.I am in no position to buy a new stove right now. Clearly Kitchen Aid does not stand behind their product. And they ask you not to write in caps? Why, to hide the anger that we have towards a once superior, now inferior company that sells throw away products? It is an outrage.

Model kers505xss03 Free Standing Double Oven - Not 18 months old and a $60.00 switch burns out, a glass top stove costing over $1,600 supposedly made in the USA cant operate for 18 months without a glitch. Oh, the total cost to repair $261.96. Please take note, Whirlpool (the maker of KitchenAid) wont stand behind their product regardless of their promises of Quality. Buy Korean or Chinese, itll cost less and last longer than 18 months.

I bought a KitchenAid fridge side by side with freezer on the bottom. It leaks water all over the floor. Forms a sheet of ice under the freezer door then the water overflows. I called Lowes. They sent a repairman that stated it was our fault for not having air conditioning in our house. Nothing he can do. I called Lowes again and a new repairman said he replaced a faulty hose. Now it still leaks and the warranty is expired. I hate this, our old fridge worked better. Wish I had it back.

Oven door shattered while in self-cleaning cycle. My hardwood floor is now burned where the glass fell on the floor. They are coming to fix the oven but now after reading many complaints about this oven, I am not sure fixing it is really an option. KitchenAid should recall these ovens and refund everyones money!

I was very disappointed in this and the other KitchenAid appliances I bought. I had trouble time and again with starting this dishwasher. The circuit board had to be replaced until it was out of warranty.

All the inside drawers are cheap plastic and the front piece broke after a year. It’s over 100 bucks per drawer to replace and you have to replace the whole piece. All the appliances I have even the dishwasher rack broke. Too expensive to buy and doesn’t last.

I just bought a KitchenAid Architect Series dishwasher. Previously, I had a 26 year old free standing clunker. Guess what - the new dishwasher doesnt even clean out stains the way the old dishwasher did. Running it on heavy/hot water cycle - stains are still there, food is stuck in the bowl... Youve got to be kidding. This is just junk. My only positive comment is that it is quiet, which is important. However, it has almost no washing action and does not have good jets cleaning the dishes. Dont buy it.

Mine is a gas model and I absolutely love the stovetop however with the new technology they have for these ovens. I have had issues since day one with the oven temperature not remaining consistent. If you want to bake pies or cookies that require a very even temperature it is very inconsistent.

Email to Trail Appliance: I meant to email you earlier but weve been away. All appliances are in and look great. Were just wondering though if a support might be missing from the fridge. Ive attached a couple of pictures to show what I mean. The shelf above the two crisper drawers seems to be missing a middle support? Because as soon as you put any items on it, it really sags in the middle. You can see the glass shelf separating from its white plastic rim and then gap between two crisper drawers getting wider at the bottom. Are we missing a piece or is there anyway to fix this? It seems such an obvious flaw. Trails response: I have checked both units on the floor and neither have a little support... so sorry... It does seem odd that it does not though. My last email to Trail: So what are our options? I must say every time I open the fridge door - what I see (that sagging shelf) is unacceptable. I thought we were upgrading our 17 year old appliances - but it appears not, and Im sure that anyone else who has bought this fridge would be experiencing the same issue. So just wondering what my options are? Does KtichenAid stand behind the supposed quality (or lack thereof) of their products or are we on our own? And what about Trail Appliances? Where do they stand on selling crap (pardon the harsh language) like this? Suggestions? Waiting on response to this last email - but would NOT recommend buying this fridge for this reason.

This dishwasher is amazingly quiet! A major change from the 30+ year old unit that it replaced. Cosmetically it is very sleek and pleasant in appearance. Holds more plates than my older one. Does a good job cleaning.