We paid more for buying American to get better products (dishwasher, microwave oven, cook top) and got average products. It appears the bottom line is what is important to them- Promise what you have to {to get the deal} deliver what you can {after the guy has given you his money}.

I wrote a letter to the Jeffrey Fettig, Chairman and Chief Executive Officer of Whirlpool and Marc Bitzer, President of Whirlpool North America regarding a part they no longer made for my 5 yr. old KitchenAid refrigerator. Because of problems I was having with the refrigerator lights and the ice maker not working a repairman told me I needed to replace the electronic control board but that KitchenAid no longer made the part. I called KitchenAid customer service and was told I had to send the control board to Illinois for repair which meant my refrigerator would not be operating for a week or more.After spending hours online I found that Sears Parts Direct had a replacement control Board for my KitchenAid model which I ordered. By some miracle I was able to get the lights working by making an adjustment on the door hinges and the ice maker suddenly started to work. I returned the control board I received from Sears. What is interesting to me is the fact that I never received any response to my letter to Whirlpool senior management. In the letter I asked them 3 questions:When and why did they make the decision to stop producing an integral component for a KitchenAid product causing major inconvenience and problems for consumers? Why does KitchenAid Parts online show this component as available when it is no longer made? Why would a Whirlpool control board be defective in a 5 year old product? (As stated above my control board was not the problem after all.) I also told them I had noted the number of KitchenAid product complaints on Consumeraffairs.com. The fact that I never received any kind of follow up shows Whirlpools total lack of integrity and concern for their customers. The JOKE is Whirlpools Vision and Mission statements..... Pride, passion and performance.... Creating Loyal Customers for Life. We are a company of people captivated with creating loyal customers. Unfortunately the joke is on their customers.

KitchenAid freestanding induction range model KIRS608bss, purchased new, 4/12/13 3 months later the oven stopped working. I bake a lot so I knew when my baked products were taking 20 minutes longer than normal. I called for service and the first 2 times the tech literally said that all oven temperatures vary, this is to be expected! By the 3 call my oven started blinking message across the stovetop panel. They finally replace the computer system and told me I no longer had a warranty. At this point my range was 4 months old.. This same model although the oven is working the cleaning part is not. I have tried multiple time but the water does not get hot enough or steam long enough to clean the oven. To make matters worse, the front glass panel has so many grease stains in between the two glass panels that Im embarrassed to have people in my kitchen as it appears I have never cleaned the glass.. I was told the only way it can be cleaned is to remove the screws and bolts inside, clean the inside of the panels then replace. The technician also said its a waste of time as those streaks will come back the first time you use your oven and each time you remove the screws the tightness of the door panel loosens and heat will escape..

In Nov. 2017 we installed KitchenAid double ovens, model KODE500EBS02. The ovens look very nice, but they are not for bakers. They take 10 to 15 minutes to preheat, they do not brown bake goods on the bottom, and they take longer to bake an item. The baked item is never done by the suggested time on a recipe. The ovens also bake hotter in the back. These were very expensive, so I am stuck with them, however, I would not recommend them to anyone else.

While cooking a roast at 225, which should have taken eight hours, the oven went into the broiler mode at the two-hour mark. If we were not at home, we would have had smoke damage to the interior of the house. The door locked and could not be opened. All controls failed and we had to shut off the breaker. After cooling down for one hour, the door opened and we removed the black pork roast. The oven is still in the broiler mode on high and will not shut off.

I purchased an Architect Series II gas range in July 2009. The range is in a home that is inhabited only part time and has not been used much. In fact, it has probably been used a total of twelve times in two years. The first time that I used the self-clean function, the digital control panel went blank and the oven door remained locked. This occurred after about 1.5 hours of the self-clean cycle. I have researched this issue and discovered that it is an exceedingly common defect. Although this is marketed as a self-clean oven, it can never be self-cleaned without the risk of damaging a fuse that controls the control panel. When I contacted KitchenAid, they acknowledged that this defect has been recognized and repaired, but that my model and serial number do not fall within the recognized group of defective products. My product is an Architect Series II gas range. The numbers associated with it are KGRS807SSS and XY0202920. I have attempted to get KitchenAid to address the problem, but, as described above, they claim that my product falls outside the range of those that are defective. My problem is purely coincidental, although there are many similar complaints regarding the same product listed here.

From the day we received our fridge we had problems: the doors wouldnt stay closed. If the right door only was open, then shut, the left door would pop open. There was condensation running down the flange between the doors constantly. In the morning wed come down to the kitchen and find a door slightly open even though it was closed when we went to bed. We had about 10 service calls for the fridge with the door issue in the first year and nothing ever was solved. Hinges were replaced, the fridge was re-leveled, moisture setting adjusted and so on, over and over again. What is the definition of insanity...doing the same thing over and over again know the results will be the same. This was what was happening because all the servicemen did the same thing over and over again without any different results. How much time can a person take out of their day to deal with such nonsense?I started asking for an exchange about half way into the process of service calls and was refused. I kept arguing we have a food safety issue here and this didnt seem to mean anything to anyone. I also tried getting to speak with a supervisor. Denied. Finally, just as the fridge was 1 year in my kitchen I managed to speak with someone who made an exchange finally happen. This refrigerator actually has doors that close, stay closed so therefore we dont have the condensation issue. The bottom line is that I had a lemon and everyone passed the buck to try and avoid exchanging the fridge. I will never purchase another KitchenAid product again. Look for my oven review next.

2 years and one month after purchase, my $6800.00 Kitchen Aid refrigerator had to be fixed. Price: $600.00. What a lemon! I am telling my friends and anyone who will listen what lousy refrigerators they make now. This company has really tanked in their quality.

As above, with normal use, first one, then a second and a third wheel has come off the top rack rendering the rack unable to be moved. We took it out and are using only the bottom rack. We are waiting for this to be fixed. It is unacceptable that the plastic pieces that hold the wheels in place have broken already, exactly 13 months after purchase. Our previous dishwasher lasted more than 15 years and the only reason we replaced it was because we updated our kitchen.

I echo what others have posted about Kitchenaids KFIS29 french door refrigerator - a total disappointment, buyers remorse, and Whirlpool must spend a lot of time and money making sure the people who answer the phone at their Customer experience Center are extremely polite while offering no solutions. From date of installation, Aug. 2013, the fridge never kept beverages and food in the upper unit cold, regardless of temp setting, the freezer simply could not keep items frozen, and the unit is loud. I chalked this off to the ill effects of being energy efficient. In the summer of 2014 I placed my first service call because the ice maker stopped making ice (never made much to begin with), the already high noise levels had increased, and the upper unit would not get below 43 degrees. When the repairman arrived, there was nothing I could tell him about the unit that he was not already very aware of. I was told I needed the kit and naturally the kit had to be ordered and I was told I had to call a special number at Whirlpool and order the kit. What an ordeal that was. In the mean time, the fridge started making a very loud sound like an impact hammer. Repairman can back out and found a huge amount of ice build up on the evaporator. The fan blades were hitting the ice causing the noise. Ice removed, problem solved, at least for a while. A few days later the the freezer was frosting up so another call to the repairman. The freezer door gasket was faulty and had to be corrected. Finally, the parts needed to fix the ice maker situation arrived. The kit was to correct the issue with low ice production, frost build up between ice maker and rear of the fridge, and to correct the problem with water dripping down and onto the evaporator coils and freezing. The control panel and a couple of other parts were also replaced. All good? Not exactly. The fridge still was not cooling, water was leaking from ice bin, and the noise level was still very high. Trying to get this thing fixed within warranty period, I call for service once again. The repairman and Whirlpool tech center ran tests and determined I needed a new evaporator and several other parts related to the cooling system. I called the Customer experience Center and requested a new unit. I was politely told that I had not had enough problems to warrant a replacement and that as long as the unit was + or - 5 degrees of the recommended temp settings (37 upper / 0 freezer) it was considered acceptable. Do not know about you but 43 or higher degree milk is not good and ice cream is suppose to melt after you take it out of the freezer. I was told by a Supervisor that since I had experienced some problems with the unit they would extend my factory warranty for six months. I was told if the parts on order did not correct the issues we could talk about a replacement then. OK, all the parts came in and were installed. Things appeared to be good for about two months except for the fact that around 37 degrees is as cold as the upper unit appears to be able to do, 34 would be my preference. In mid Oct 2014 I noticed low ice production, the noise level increasing, water dripping from the ice bin again, and there is frost building up again between the ice maker and back of the fridge again. I called the Customer experience Center to discuss replacement. I was told that since it had been more than 30 days since the repairs I would have to have a repairmen come out and and get on a call with tech support and diagnose the problem and oh, by the way, the unit is no longer under factory warranty. I advised that I had been told and assured that my factory warranty had been extended for 6 months. I was basically told that I was not told that and it would be impossible for that to occur. When I provided the name and date that I was told the warranty was extended I was told there was no one there by that name. It should be noted that only two people live in the house and thus it is not like the fridge is in a constant state of opening and closing and so on. To sum up, I have had to take off work 7 times for the fridge to be looked at and actual repairs to be made. I have absolutely no confidence that any further repairs will produce long lasting results. Looking at the dates of comments about the KFIS29, it appears no changes have been made to the fridge since people are reporting the same problems on units recently purchased as people who purchased them a year or more ago have experienced. If you are looking for a french door fridge you might want to not have this one on your short list.

Purchased this unit in 2010 with an extended warranty. The unit died in 2012 and was able to get it replaced because of the extended warranty. However an extended warranty was not offered to me on the replacement. The replacement was installed in November 2012 and failed to heat anything in 2015, approximately 2 1/2 years old. I called KitchenAid and spoke with their representative in Tennessee, I explained that this was the second microwave that failed in a two year timeframe. The lady was not very helpful. All she wanted to do was sell me a warranty or I could pay to have a technician come out and look at it. She advised me complaints on defective manufacturing are based on Service Technician calls since they did not have any for this Model then there is nothing wrong with it. I asked her why would 2 of the same units fail during the same time frame and KitchenAid would not recognize that something is wrong with the unit. I told her I could buy a microwave for less than $100.00 and it would last longer than this model. She told me I should have bought an extended warranty. Apparently I am to blame because I did not get an extended warranty from them for $329.00. At this point she stopped listening to my questions and proceeded in a very loud voice which can be heard clearly from 3 feet away that KitchenAid stands behind their product and there is nothing wrong with that Model microwave because there have not been any complaints. I told her to search the internet. If KitchenAid sold quality products and stand behind their products why would there be a need for an extended warranty. Very, very poor customer service. Therefore if you buy a KitchenAid appliance buy a very long extended warranty because their items are not cheap and the warranty is not cheap also.

I purchased a KitchenAid KDRP463LSS in August 2007 and have had nothing but problems. While it was under warranty, the fan/blower started making noise and had to be replaced. Now, some 4 years after I initially purchased the unit, I attempted to do a self clean, only to have it stop in the middle of the cycle. The control panel is dead and the oven door will not open. I see many of the same complaints on the internet with KitchenAid ranges. I will never purchase another KitchenAid appliance again and I would be very interested in participating in a class action lawsuit against KitchenAid.

We purchased KitchenAid Model# KMHC319ESS-3 and after 2 years since the purchase it was necessary to replace the magnetron, a major part of a microwave. It cost us more than half the price of the microwave for this replacement. A major part of the workings of the appliance shouldnt break after 2 years. Will not buy a KitchenAid product again.

I purchased a KitchenAid side by side with french doors and an in-door ice maker. It retailed for around $3,000 and is by far the worst appliance I have ever owned. Periodically it runs very noisily. If the refrigerator door is left open for more that a brief moment, the ice in the bin begins to melt and fuses together and must be dumped. I have replaced the ice maker four times in the six years I have owned this refrigerator. Ridiculous for any unit but especially one in this price bracket. I attempted to contact customer service to discuss the fourth replacement of the ice maker but simply received a form letter indicating that they have no obligation once the warranty runs out. With all the other manufacturers available, select from one of those!

Just 4 years ago we purchased this dishwasher (KUDC101XWH) to replace another KitchenAid that we had for almost 20 years with literally no problems. The new dishwasher has now stopped working for the 5th time. The first time was under warranty but the fuse was not covered - of course. Then it was the latches, and then it was the wiring which was fixed two months before. We have spent about what it cost to purchase it in the first place. KitchenAid has been no help. I was told by one of the service people never to buy this brand nor Whirlpool nor Maytag. I am attempting to get my last service payment refunded and will go out today to buy another dishwasher - not KitchenAid!

Our dishwasher is the whisper/quiet, this thing is far from quiet. Ive had other dishwashers that made less noise and had so much more room than this one. It was here when we bought our house but I wouldnt recommend it to anyone!!

I purchased KitchenAid top of the line stainless steel refrigerator at APT Appliance in Glenview, IL on 12/9/13. We are senior citizens who live alone. We needed service on 3/18/16, only to find out that we need a NEW switch for our Ice maker dispenser. Shame on you! You are proud to make things American? Well the products SHOULD be made BETTER. After a little over 2 years, I must replace it to the tune of over $120.00. Now this Refrigerator was not the cheapest one you sell, but the most expensive. Shame! Shame! I guess the idea is foreign made is the way to go. Unsatisfied in Lincolnwood, IL.

We purchased a KitchenAid gas stove (Model KGRC608LSS0) in 2003. The first year we had Thanksgiving, the oven completely shut off in the middle of cooking a Turkey. The oven would not restart for 2 hours. We called KitchenAid and had a repair come out, the next day, who of course could not find any problems, $150.00 wasted. The next Holiday dinner, the same thing happened, again couldnt find a problem. The next time I had Thanksgiving, I decided to cook the Turkey early so that I could turn the oven off for at least an hour before cooking the rest of the meal, and that worked. This past Thanksgiving, I tried my method again but this time the oven would not go back on for 1.5 hours. I tried heating the rest of the meal using the convection and after 45 minutes it shut off again. 22 people waiting for dinner and cooking side dishes in the microwave, not the way I want to host the Holiday. Perhaps this is one way of getting out of cooking the Holiday dinner. We also had used our self cleaning and it ran for entire day, the control panel didnt blow but this happened before we experienced our problems with the oven shutting off, perhaps connected? All of my major kitchen appliances are KitchenAid. I will not make that mistake again!

We bought all new appliances for our lake house from the same company we had bought appliances for our primary home (and NO it was not from a big box store but a legitimate appliance company). In 2013 we purchased KitchenAid refrigerator, dishwasher, double oven, range, microwave. The first season we had issues with the freezer draw icing shut and condensationing. Called the company. They came out and made some adjustments. Everything seemed ok. In 2014 we noticed the ice would work periodically, but then just started working. The range and microwave have never kept the correct clock time. Then late summer about a month prior to shutting the house down for the season. The freezer just stopped working.Then wishing 14 days the refrigerator stopped working. Being the end of the season, we emptied the appliance. I have called the company that we had purchased the appliances from (which had went bankrupt and was purchased by another vendor). I have yet to receive a call from the vendor. Know Im stuck on an island and trying to find an appliance company to hopefully repair my 3-year-old refrigerator. Unless the appliance can be repaired reasonably soon and at a fair cost I would never purchase or recommend KitchenAid appliances again.

We bought this KitchenAid refrigerator 20 years ago and never had a problem with it. All our appliances are KitchenAid and they do a great job. The only complaint that I have is that it is a double door and it is very small inside. I like big and roomy appliances. This is not a roomy appliance but it works for us. We have to purchase new appliances. I look for ones with room and efficiency.

Purchased 42 built in refrigerator 18 months ago and the frame cracked so it was replaced in May 2016. 5 months later the motherboard and other parts went. Repair company that KA sent said it was like an engine going out on a new car and recommended it be replaced instead of repaired. Customer service said they wont replace. Email to CEO went unanswered. KA doesnt care about its customers and they dont build a quality product. If I could do it again I wouldnt buy KA again.

We used the Aqualift feature for the first time this weekend on our Kitchenaid oven. The oven really wasnt that dirty, but we wanted to get the glass door cleaner. The Aqualift process did nothing to clean the oven door. No matter how many times we ran the process. We ended up using a half of box of Brillo pads to get the oven door glass clean. This is not what we expected for the price of the range we paid from a kitchen specialty appliance dealer. This experience was unbelievable. The inside of the oven wasnt that much cleaner either. But the 2 cups of water were still sitting on the bottom of the oven like the manual stated. Note: We did not use the Brillo pads on the oven cavity as we did not want to scratch the finish. We have used the pads on other glass items without scratching the glass; therefore did the oven glass door only. It took about 2 hours of manual labor to get the glass cleaned. This will be the last Kitchenaid product we purchase as a result.

We remodeled our kitchen 9 years ago. We put in all KitchenAid appliances. Dishwasher, microwave, gas range and fridge. I have never been more disappointed with a company in my life. This week after numerous service calls we replaced the dishwasher with a Maytag. Your dishwasher did not clean dishes from day one. We suffered for 9 years. The paint and I stress PAINT on the stainless steel microwave wore off the handle after a year. The range has needed the control panel replaced 4 times. The off button fails every 2 years. The ice maker has been replaced 4 times. The last time the tech told us we had the freezer set too cold. Can you imagine? A freezer, too cold? There were many other service issues that I will not mention because I consider them normal wear and tear. These totaled about $1000 over 9 years, which I think is acceptable. The cost for the unacceptable repairs is in excess of $3500.

Buyer Beware! My partner and I bought a $6,000 KitchenAid 36-inch dual-fuel range about 12 years ago. Since then, the oven has failed three times, the last time for good. When I called the manager of the expensive appliance store where we bought it, Cocoplum, in Essex Junction, VT, he told me that we had a lemon and went on to say that the company was no longer any good. The problem, according to him, is that the high temperatures of the self-cleaning oven (which we have not used often) do not play well with the complex electronics of the stove. Bottom line: after 12 years, we have had to plunk down $7,000 for a new stove, this time a Thermador with gas only. There is a class-action lawsuit being brought against the company in New York, and other reviews online confirm our expensive bad experience.

I bought a KitchenAid refrigerator 6 years ago from Contra Costa Appliance in Walnut Creek, California. The refrigerator stopped cooling. Contra Costa Appliance repairman came promptly. The control board has failed. KitchenAid has discontinued making the part and it must be rebuilt, which will take 2-4 weeks. I must be without a refrigerator during that time. Discontinuing parts for a 6-year-old appliance is UNETHICAL!! SHAME ON KITCHENAID!

I purchased a KitchenAid stove in 2006. In 2008, the electrical panel needed to be replaced. The electrical panel again has once again failed me, and the company says Im on my own because the warranty for electric has expired and it’s not a quality issue. First off, this is an ongoing problem with the electrical panel which is an obvious quality issue. Also, there is a slight bend on the front of the stove which causes water to seep in and destroy the panel over time. KitchenAid customer service could care less and left me hanging out to dry. I will never buy a KitchenAid product again and I highly advice anyone interested in this product to stay as far away as possible. This company which is actual Whirlpool doesnt stand by its product in my opinion. They need to take customer service lessons from Apple and Dyson. What a terrible experience I have had.

When we moved in our house six years ago, the appliances were mismatched and cheap. We ordered all new Kitchen Aid Appliances and I love them. My Kitchen Aid stove top is wonderful and so are the built in ovens. They make my life so much easier and more fun to cook with. I absolutely recommend Kitchen Aid.

Just six months ago we bought a counter depth side by side fridge for over $2,500 and the fridge part stopped cooling last week. It took a week to get a repair man out for to service for the warranty and now it needs another week for a simple part to fix it. We’ve had to throw away all items in the fridge, and this happened after 6 months. I would not recommend buying from this company.

I enjoy my refrigerator. I like the size inside and the way it is completely functional for my needs. I do believe if I ever need to replace this appliance that I will get the same brand.

With only 23 months of use, two of your KitchenAid products have failed. One, an Architect series refrigerator, quit and we were told the replacement part would not be available until January of 2020 (not typo). They had only 3 rebuilt computer control boards in the country and agreed to send one with a promise to return my bad one. Done. Now my Architect series oven/ microwave unit has been out since January of 2015. The service company they recommended has been out four times replacing parts they suggested and sent to them, with me only paying the service fees, and it still does not work. The tech department says they do not know how to fix it. They say to replace it. I have been offered a replacement for the small sum of $1,800 for a $3,650 unit I was able to use for 2 years and is not repairable now. It has an internal communication problem, code F6E0. Why would I buy another unit from a company that cannot repair what they sell. Take 5 minutes and Google error code F6E0, there are hundreds of complaints about the same code in all Whirlpool and KitchenAid brands and none have been repaired. Every appliance I have is KitchenAid, never will I buy another nor would I ever recommend them. I plan to post this notice everywhere I see KitchenAid or Whirlpool listed. Before anyone buys from Whirlpool or any of their brands, Google this error code first.

The light in the oven of our 8 year old kitchenaid superba stove doesnt light up anymore. Apparently we have to change the whole board? Total loss of function for the oven and the visible control area (lights, timer, programs) resulted.The cost of a new board in Canada is close to $500 + installation so it is not worth repairing. Kitchenaid offers no assistance in this matter. The stove cost us $2500. We thought we were buying the best but were we ever wrong.Fridge door bottom hinge is sinking in the door, the door is basically just foam there is. No support to hold the weight, very bad design. I called Kitchen aid and all they want to do is to sell us another door for $800. Believe me, they will never sell me anything ever again, they are far from being the best.

We purchased a stainless freezer at the bottom model in January of 2013 from a local appliance store. Within a couple of months we had a freezer that stopped getting cold and lost all the food in it. A repairman came quickly and said it was working fine and it continued for a year. Then the freezer stopped working for a day, but came back on. In October of 2015 the freezer stopped completely. We have had a series of repairmen out and we still have no freezer. I have called KitchenAid and they said they would only fix and repair what is in the sealed unit, but that often the control panels fail and that they wont fix or replace the control panel. We paid top dollar for a fridge that lasted two years. There is no way I would ever buy a KitchenAid product again for any reason. This has been a nightmare. We were without a fridge during the hottest two months on record and now we are going into the holidays without a fridge/freezer. I would never recommend buying a KitchenAid appliance and would warn anyone to avoid this company.

I have a 6-year-old Stoves dual fuel range cooker. Sure, its out of warranty, but now it only functions as a hob! The thermostat on the main oven failed last year. Stoves cant fix it because the company that made it has gone out of business (no thought of doing anything about it). Now the interior glass shielding on the secondary oven decided to shatter last night. I cant expect anything to last, but in these times, I expect that something would be fixable. I will never buy anything by Stoves again. It was an expensive item around $1500, so not exactly bottom of the range! But it definitely is bottom of all ranges!

I had the worst experience ever! My refrigerator has not worked for 10 business days already. They changed all parts but still its not ready to do anything. I have no working refrigerator without food and I have 2 kids.

I had 2 different KitchenAid Dishwashers in 9 years. Neither lasted more than 5 years. One only lasted 4 -- AND I bought the 5 year warranty. However, it doesnt cover the PUMP which broke. What is the use!?! I am so frustrated. I was dismissed by their customer service, and just told sorry. Well, that is certainly not good enough. This is a rip-off. If you are ok with spending over $800 every four years, good for you, but I am not. I called repair people in my area and they said the minimum cost to repair is 400. They said that model was not good to begin with, but I researched and researched, and I trusted the name. But they dont stand behind their product to even have parts in their warranty. I have to buy a new dishwasher, and I looked here for recommendations. I hope this helps someone avoid a KitchenAid mistake.

I bought the fridge last November (2013) and the freezer has quit working. I am so sick of the quality of American products! I also purchased a KitchenAid dishwasher and the pump went out on it within the first 6 months. I am single and run it MAYBE once a week. When it came time to purchase a gas range I decided to ditch the so called American made KitchenAid brand and go with the Bertazzoni (Italian manufacturer, family business-6 generations strong). NO WAY was I going to purchase yet another KitchenAid that would need repair within the first year. In hindsight I wish I would have purchased a Bosch dishwasher and did more research on refrigerators. I would NOT recommend ANY Kitchen Aid product!!!!!!!!

Purchased the oven on July 15, 2015. Used the self-cleaning feature for the first time today. The oven blew up. Fire Department came and condemned the oven. Said it was defective. KitchenAid is refusing to acknowledge that this is defective. On the phone for 3 hours, transferred everywhere. This double oven cost us over $3000.00 and they are refusing to offer any assistance. The snottiest customer service rep I have ever encountered... MARCIE IN BENTON HARBOR, MICHIGAN. I was traumatized by the explosion and the resulting smoke. KitchenAid... You should be ashamed of yourselves. How do you sleep at night reading all of these terrible reviews of your supposedly premium products?

Its not enough to say - I will never use another Kitchen Aid appliance, or - Ill tell all my friends to never buy this product!!!!!! If you have purchased a Kitchen Aid dishwasher with its cheap plastic material, that when heated by the heating elements become weak and crumble apart, you need to know that this is very wrong and against the laws and rights of anyone who purchased this product. That means that it is your duty to call the Whirlpool complaints department and let them know that they have broken the law!!! And that you wont stand for it. I have called and asked to speak with the highest level (supervisor). She asked me for my full name, phone # and address. I asked her a few questions: 1) Where are the dishwasher manufactured (not assembled)? She did not know. 2) What is the plastic made of (knowing that she would not know) asked then can answer these question for me, she did not know. 3) Why are there so many Model #s for the same dishwasher? She said only the manufacturer can answer that question (and she has no idea who that is). I told her that on the Consumer Affairs website, there are 548 complaints on the same or similar issues that I am having with my 1 & half yr old dishwasher. I explained to her that when the plastic gets hot, it weakens and parts start to break off. I was told that they have not had any complaints. I gave her the website and asked her what she was going to do about it. She said she would record the information then pass it on to her supervisor (who I had already spoken with and was told that there was nothing she could to for me). I said that I would like her to email me a copy of that report. She explained that that was not possible. I asked her for her name. She replied - Kathy. I asked her for her last name and she refused. I asked for a phone number where she could be reached and she refused and said it was against company policy. I replied by saying - Kathy, did you ask me for my last name, address and phone # when I called? (yes). I finished the conversation by saying - Kathy, you get to hide behind your comfy, corporate desk protected... while the rest of us get to buy your plastic crap and have no way of getting any compensation. Thank You Kathy!!! I am now in the process of taking Whirlpool to court. I have all the proof I need to prove that Whirlpool is negligent. Im not doing this to have my dishwasher repaired for free parts included (which the company Corbeil where I purchased the dishwasher has agreed to do). I am doing this because it is the right thing to do and I wish more people would do the same...

This refrigerator is an expensive $9000 built in KBSN602ESS00. It is a replacement for another KitchenAid of the same size. I have had 4 service calls hoping for a tech that can stop the loud, disruptive shaking, rattling noises this unit makes. It is so loud it can easily be heard in the next room where I watch tv. I have spoken to Kitchenaid numerous more times hoping for a solution.Besides the loud ice maker filling with water, the obnoxiously disturbing loud noises from ice cubes dropping, the compressor humming loudly at two different speeds, this built-in makes a sound like metal being shaken and rattling. It can make this noise 6 times in 20 minutes. It does it in the middle of the night, during the morning, every time water is being added to the ice maker. Even if you push the ice maker arm into the off position, this refrigerator still makes the shaking, rattling noises. It wastes your time with tech appointments. Whats worse is Whirlpool apparently tells techs its a water line moving problem. Two techs have told me the noise is internal to the refrigerator.Each tech has called into Whirlpool for a solution, yet that expensive, disruptive unit is still sitting in my kitchen. It has also had temperature control issues. Thirty-four degrees is the coldest setting for this refrigerator. It does not always maintain this temperature on its shelves though. It also has the capacity to drop the freezer to -15 F. That wasted a good portion of my day. Waiting for techs, 4 times has wasted another 4-hour blocks I had to fit in to still be left with this disturbing refrigerator. The salesman quit working for the store I purchased it from about a month after the unit was installed. A second salesperson assured me she would contact Kitchenaid. I have heard nothing back.

I wish I had seen this site before we purchased our KitchenAid Stainless Steel range, Model #YKESS907. One year after buying, we tried the self-cleaning function for the first time. It blew out the thermostat, shut down the front panel, and locked the oven. I had it replaced under warranty and didnt think to try it out again, until one year later. Turned it on and exactly the same thing happened. My retailer picked up the cost of the thermostat but I paid the $175 service call. Once up and running, I turned on the self-cleaning function with the service guy still there. He left and 90 minutes later, it blew again.Sounds like I am ** in regard to Kitchenaid doing anything about it. Anyone know a lawyer who owns one as well? $2300 plus tax for an appliance that doesnt do what it is supposed to do.

I purchased a KitchenAid French door bottom freezer for a long awaited, much needed kitchen remodel. I thought I did my homework on price, reliability and quality. Obviously, I did not do a good job. The fridge was purchased and shipped in late September 2010 and sat in the garage with all of the other components of the kitchen that were ordered and delivered. I wanted everything here before the contractor started work. The fridge was one of the last things to be installed late December, early January 2011. In the beginning of Dec 2011, I noticed some white water spots in front of the fridge, just thought I had spilled some water and hadnt noticed. Came to find out too late, since the warranty is one year from purchase date, that a sheet of ice was forming in the bottom of the freezer compartment (someone else on this site mentioned the same thing) and then slowly melted at the edge of the freezer door and dripping on the new hardwood floors. After pulling the unit out found the floor board under the edge of the door was warped.I spoke to customer service. Their solution was to pay over $300 for a six month warranty since the unit was less than 18 months old, which I did not do. They then set up an appt for a service call through AE Factory Service with a price of $130(any repairs made would be over and above that) for them to come out which would take 2 weeks. After thinking about it, I decided that was a ridiculous price for a service call and decided to cancel it. I called a local appliance repair company and they could have come out that day if I had been home. Price was $35 and that will go toward any repairs that are done. Makes you wonder why the company that KitchenAid refers you to such an expensive repair company. Do they have any interest in that company? Repairman that is coming out tomorrow said he has this particular repair down to a science, obviously having done it numerous times before.After spending over $2,300 for a refrigerator, the last thing I expected was to be having problems in less than a year of use from a company that I had always considered to have quality product and service. But it certainly seems like KitchenAid has gone the way of too many American corporations, that the quality of their products and the consumer is the least of their concerns. I will be mentioning to my contractor, who is very sought after for kitchen remodels in our area, that if his clients are considering any KitchenAid products they should reconsider their choice. Also, to anyone that mentions to me that they are buying a new refrigerator, buyers beware!After reading these other reviews for over an hour I am amazed that a class action lawsuit hasnt been filed yet. When will companies get it that all the consumer wants is value for the dollar spent and good customer service?

I am very happy with my stove. I have a gas stove and it also has a convection option. The heat seems true to temperature. The convection is a great option when you need to cook in less time. The only drawback is the knobs are not a solid piece and the wrap they put on it seems to be coming off. I use the stove a lot!

KFIS29BBMS - Refrigerator was purchased and installed in a brand new home/kitchen in Nov. 2013. In Feb. 2015 (after 15 months of normal use) the in-door ice maker stopped working. Troubleshooting did not fix the problem and we decided we could live without ice. In Apr. 2015 (after 17 months of normal use), food in the top drawer of the freezer was not fully frozen. This is a bigger problem. When looking online for solution suggestions, its become apparent that these failures are not unique to us; This model is a lemon. As visually appealing as this refrigerator is, do not waste your money. I am waiting (hoping) for the class action lawsuit mailer to arrive...

I have had this side by side, Architect II series for two years. Noted it had developed a few hairline cracks in the liner of the freezer. The repair company rep who came out confirmed that there is no satisfactory fix for this... He ended up putting some food grade silicon over the cracks with the result that it now looks like I have white duct tape holding my near new freezer liner together. How embarrassing and unsatisfactory, but from previous comments I know KitchenAid does not care. These will be the last appliances I buy with their name on them

I, like many of the already listed complaints, purchased a KitchenAid Microwave (Model KHMS155LSS-4) as part of a complete appliance purchase in 2006. I had the same issue last year that others have listed about the unit randomly turning itself on. After contacting Customer Service, they escalated my issue and immediately had it handled by the Safety Department that ordered a new control panel and sent out A & E to repair. The unit seemed to be working fine until this past week when it stopped heating food. Everything seems to run as normal but it no longer heats anything. I contacted Customer Service today and nobody seems to care about the long repair history and lack of quality product they are producing. Im concerned that the current issue is somehow related to the prior issue, but they will not acknowledge that to be the case. It has to be bad on a microwave that runs without anything in it for long periods of time, even though Customer Service says their biggest concern when it runs without anything in it is damage to the inside cook chamber. If I decide to repair this microwave again, it will be the third time this unit has been repaired since I purchased in 2006. I am disappointed with the constant problems I have had with this microwave.

I, too, have a gas range that when I put on clean for the first time, everything went out.

I bought a KitchenAid refrigerator on 5/30/11. The divider between the 2 crisper drawers has broken 3 times. It is now out of warranty but even if I had purchased an extended warranty, I was told that its purely cosmetic and would not be covered. I am unable to use my crisper drawers, but was told it is strictly a cosmetic issue! In 2011, I replaced my microwave, refrigerator and dishwasher with KitchenAid products. I will never purchase another KitchenAid product again. I would have even been willing to pay the difference in price to replace the refrigerator as obviously, this one is defective. But I could not get past Your problem is merely a cosmetic one.

KDTE204ESS - 24 inch dishwasher - Looks Nice but is trash. Bought in 2017 and ripping it out in 2020. Bad Soap dispenser in 2017 - serviced and replaced. Not cleaning dishes in 2017 - serviced and cleaned spinners not fixed. Had to rinse/clean dishes before running because they were always still dirty if we didnt from 2017 until now. Leaking on floor from broken sensor seal now in 2020. Was told by repairman that the pump doesnt turn the spinner cleaners because the pump is weak and has no pressure. So 700$ to fix the dishwasher and no guarantee that it will work any better with same crappy pump.

We purchased a KitchenAid stove, refrigerator, dishwasher and over the stove microwave three years ago. All stainless steel (except for the plastic parts that are colored to look like stainless steel). So far the refrigerator and dishwasher have not been a problem. In the case of the stove, I was very disappointed with the quality of the stove, particularly the drawer below the oven. You cant describe it as anything other than flimsy. I should have checked out the drawer in the showroom model, but who would think to do that. However the microwave Model YKHMS 1850SS2 is the biggest problem. Having read the other reviews I realize that my complaints are shared by many other customers and that they have not been successful in resolving their complaints with KitchenAid. The first problem was with the vent grill. As others have found the plastic grill is so poorly made it cracks and snaps when you tighten the screws to hold it in place. In fact I discovered beyond the warranty period that the grill was damaged on delivery. Within the last month, the door handle, which looks like stainless steel but is in fact plastic literally broke apart under normal use. I was interested to read the reviews and learn that this is not an uncommon problem. I went online to see if I could get a replacement handle. Replacement handles are readily available for most microwaves, including earlier KitchenAid models at around $45. However, KichenAid will not supply a replacement handle for this model. They will gladly supply a new door for $350. This is unacceptable. Based on the many problems reported in the customer reviews it would be stupid of me to invest in a new door and then be faced with some of the other problems consumers have had with a KitchenAid microwave. We will replace it with a new microwave that is not a Whirlpool product. And we will never buy another KitchenAid stove, refrigerator, dishwasher or other Whirlpool appliance.

Last year I remodeled my kitchen & all new KitchenAid appliances were installed - to the tune of over $16,000. The 36 single wall oven alone cost over $3000. After I used the clean function (for the first time) - the oven wouldnt heat. They sent out a repairman who fixed it. A few months later, I used the clean function again (for the 2nd time) - same thing happened. And now, 1 month after the warranty expired, its happened again. Same problem all three times & yet after a long call to them today, KitchenAid refused to do anything! In a year, I probably used that oven less than a dozen times. Needless to say, I wont be recommending them to anyone. And btw, the repair service they sent obviously didnt know what they were doing, because as I now know, the problem was never solved.

The same model - a KitchenAid counter depth 29 inch depth refrigerator was put in our new kitchen by a reputable contractor, in addition to a new KitchenAid dishwasher, stove and in counter microwave. The refrigerator lasted exactly 22 months at which time the freezer stopped working. We called a service repair man and he noted that it was a very serious problem - the entire cooling unit of the refrigerator needed to be replaced and would cost $1500-1600 to repair. He advised we buy a new refrigerator. We are in the process of doing so, as the repair man said the refrigerator portion of it may last 2 days or 2 weeks. This is totally unacceptable. We contacted our kitchen contractor and he said he would call Whirlpool to see what they will do to remedy the situation. I would not want another KitchenAid appliance if they gave it to us for free.

We purchased all KitchenAid appliances for our new house two and a half years ago. I thought by spending twice as much on American made products I would be all set for quite some time. The stove started by making HORRIBLE noise. When I would call kitchen aid they said it was normal. My husband was able to fix it. The fan was hitting on something. Then the refrigerator stopped cooling and making ice. We had a service call and were told it was totally iced up. We had to defrost the refrigerator for 4 days, and keep putting towels to sop up the water coming out of the bottom. Now 3 months later the same thing has happened, no ice and not cooling. Also the dishwasher stopped closing, the rack had pieces that had broken. We spent about $75 in parts. Never had these problems with Samsung. I cant believe after spending over $6,000 on 3 appliances that they lasted 2 years. DONT BUY KITCHENAID.

Side by Side KSC24C8EYY01 - We put in a new counter depth KitchenAid refrigerator 3 1/2 years ago. The freezer recently stopped working for no apparent reason, then kicked back on after 24-36 hours. This has happened 4 times in less than 3 weeks. By the time the service man gets here to check it out, the freezer is back to working, and he cant find a problem. The 2nd time he called Whirlpool and went through an entire diagnostic testing and still found nothing. He thought the Whirlpool technician that he spoke to was not too bright, and actually rather rude and indifferent. The only recommendation they had was to replace the mother board for a cost of $800 - with no guarantee that replacing it will solve the problem - it was just a guess. The service man told us that he wouldnt buy a KitchenAid appliance for anything - their service department was difficult to work with and trying to get parts needed for repair can be a nightmare. We will NOT be repairing this refrigerator and we will NOT EVER purchase another Whirlpool appliance - EVER.

We have had nothing but trouble with this KitchenAid dishwasher! Any time a glass breaks its requires a service all. The plastic parts are cheap and break easily. Shame on KitchenAid for ruining their brand!

My refrigerator has lasted me 21 years and its still ticking. It is a side-by-side which makes it difficult to store large items such as sheet cakes, etc. Something I will consider strongly when I am ready to replace it. I like the newer models with the freezer on the bottom giving you more shelf space on the fridge section.

We were newly married and wanted appliances that would last for our new family. I had always thought that KitchenAid was top of the line and it would be worth the money. Boy was I wrong! We completely furnished our house with stainless KitchenAid appliances and had problems with the fridge before we made our first payment. The Homecenter said they that they would get it fixed but before they got there to fix the fridge, the range quit working. They sent a service tech that I swear served me my Big Mac at McDonalds the day before. He worked on the appliances and damaged one in the meantime but denied it. The fridge continued to leak water and the dishwasher then also started to leak and get much louder with every wash. They brought me a new fridge that leaked worse than the one before so we resorted to just shutting the water off to the fridge. These problems persisted with the three appliances and I should have been more persistent but I was trying to be nice. As soon as my 1 year warranty was up, the store would no longer talk to me and since then, our microwave starts and runs on its own (fire hazard). The only way to shut it down is to unplug it. The Homecenter and KitchenAid dont care about the consumer or there safety. We have put many calls in with no success. We have started to replace appliances with cheap China made ones that work great as we get the KitchenAid ones paid off. What really bites is we have to pay to get rid of the KitchenAid ones. So the best I can do is to advertise against KitchenAid as often as I can.

I purchased a new KitchenAid model KUDL15FXSS5 for a house I moved into in January of this year. It was professionally installed and seemed to be operating properly when I ran it with normal load of dishes. The dishes did not come clean. There was food still on the plates and silverware. Soap was still draining from the detergent tray. I was perplexed. To give some background, I had been living across the street from my new location for 2 years in a house with the same water supply (main), using a 10-year-old dishwasher, using the same Cascade liquid detergent (recommended brand), getting great results. The only new variable is the dishwasher. I tried again using the ProWash cycle, same results.I added the recommended rinse aid, same results. I took out the dishes and washed them by hand. I then tried the dishwasher again with another load of dishes, still not clean. I ran the sink water until it was hot then tried again, still no improvement. I went online to the KitchenAid site and submitted a detailed problem report but never received a response. I finally called KitchenAid, went through all the call center questions and set up a service call. The technician spent about 30 minutes running through diagnostics only to tell me that everything checked out. He suggested the problem could be hard water or my detergent. When explained that Ive been living in the neighborhood for two years, his comment was, Well, they dont make them like they used to.I asked about the heater since it seemed to me that the water never got very hot. He indicated that energy star compliance has reduced the heater output to the point that it may impact cleaning performance. Long story short, Ive used KitchenAid products for 40 years. They were a good brand. Current product performance is not acceptable. The company does not seem to care. I guess Ill go to Goodwill and try to find a good used one.

So dissatisfied with my Whisper Quiet + dishwasher that I sought out this forum to warn others not to purchase a Kitchenaid. We have owned this dishwasher for quite some time, and while it has been relatively trouble-free with regard to repair issues... it does not clean dishes! The ancient, used dishwasher previously owned offered far superior cleansing than this model EVER has. Tonight we are again pulling dishes from the machine to hand wash them, and this has been the norm since its installation. Such a disappointment... we used to think Kitchenaid products were high quality. I own 2 mixers which are great.This dishwasher is terrible (as was a pricey Kitchenaid blender we subsequently gave away). We have followed all recommendations offered for best operation to no avail. If I could afford to replace this model... I would in a heartbeat (widowed). Another deficiency is the long run time. A washing cycle takes well over an hour, and afterward most of the contents still require hand washing. Needless to say, when I can replace this machine it will not be with a Kitchenaid.

Model #: KUDS35FXSS3. Purchase Date: 11/26/2011. In the second year of having this dishwasher the motor seized. Also the rack adjusters had to be replaced three times. (This problem is well documented on numerous Internet sites.) On Sunday, August 16, 2015, the dishwasher was approximately one half way through a normal cycle. A very loud buzz was heard and this lasted for a few seconds. Then a pop sound was heard. Upon investigation, the black smoke was pouring out the front of the dishwasher at the top. A very strong electrical burning smell was also present. The electric breaker for the dishwasher was tripped. When the dishwasher was taken apart it was found that the electronic control board (motherboard) had shorted and melted the internal wiring. The dishwasher was deemed unrepairable.

KitchenAid Fridge KBRC36FMS01 - Our freezer is not too old, but out of warranty. Have had broken gasket/seal. Replaced x 3. Have had two installers who seemed good, recommended by Whirlpool. Fit of seal a problem. Quality control seems BAD. Have talked to Whirlpool customer service, and supervisor, and told there is no fix. The freezer drawer and seal do not come as a unit. I am very frustrated since freezer is off-line in kitchen. We need some help. Maybe need to call the CEO!

Its easy to use, could use higher power. Over the stove range hood type. It was fairly easy to install, but use 2 people, too cumbersome for doing alone. 800 watts, wish I had purchased 1100 watt model. It was relatively inexpensive. Under $250.00.

Purchased a KitchenAid dishwasher 9/2012. Within the first year it required service on its electronic board. This was done under warranty. I purchased a service plan which covered the dishwasher until 8/18/2015. Of course the dishwasher didnt break down again until 9/8/2015. This dishwasher cost close to $2,000.00. For that kind of money it should last longer than 3 years. I will never buy a KitchenAid again.

I have had my dishwasher for 2.5 years and so far it has filled with water and I have to keep turning the garbage disposal to drain out the backed up water. Today, I turned the dishwasher on and the water filled inside and then started to drip from the door onto my kitchen floor. Not sure I would buy another KitchenAid. I have never had this problem with any other dishwasher before. Very disappointing.

I am 68 and have never had such poor service from a company. Bought a Fridge, loved it. After six weeks ice was not working. Waited two weeks to get someone to come fix. Why replacing ice maker, touched a bare wire and shorted out the whole refrigerator. Called service for replacement. Was told this fridge was back order. After talking to two people they finally agreed to upgrade to one they had in stock. Waited week and half to get new one. Delivered it but it had a large dent in freezer drawer. They refused to leave it while I wait on new one. Waited another week and half for another one. The morning of delivery they called and said we would have to reschedule because he couldnt get a eighteen wheeler to my house. I live on a state highway with plenty of room to pull over, I have a paved driveway and a side street beside me. Trucks can and do stop. After I became very angry they finally deliver new one the next AM. Six weeks without a fridge in South Tex in the middle of summer.

My experience with the KitchenAid Company was awful. I purchased a high end refrigerator with a 5 year warranty. The icemaker and freezer at the bottom broken. No ice is producing and the freezer is not keeping food frozen The repairmen came in three times to fix this problem. Three different times, not fixable. They actually said this refrigerator cannot be repaired. Called Kitchenaid and they advised me that they will give me 10 or 15% off of a new refrigerator. Then I spoke to another supervisor and he said the best he can do is give me 35% off of a new refrigerator. So what they are telling me is that I can spend another $4500.00 on a new refrigerator because that is what it would cost me with the discount, so they can do this to me again when the second one breaks.I told them that they are not standing behind their product and they indicated to me that is the best they can do. What the heck does that mean. The best they can do. Why would I purchase another Kitchenaid product when they cannot stand behind their product. If they dont do something about this issue, I will never buy another kitchenaid product and either will anyone else because I am the news media. I know how to get around this whole community. I am so angry. I have a warranty and my refrigerator is broken and no one is doing anything about this issue. Kitchenaid has to do the right thing.

After a thunderstorm and lightning storm our power went off. When the power came back on we had no control board lights - none. Oven not working. Called repair man - waited 2 days for new power board and replaced it. Same thing - no control board. Now he says he needs to change the control panel boards because he gets no power out from the power board he changed out that supplies power to the control panel on top. Well about $200 for a board he changed and they want another $400 for the control panel if we decide to order it. Those prices are w/out labor costs. Min $85 just for call out. Even if I replace this part that is no guarantee that the oven will work again. I could spend as much money as it cost me originally to buy it. It was not cheap for the Kitchen-Aide Superb gas range when I bought it. I can remember when people would replace ovens/ranges just because they wanted a newer bigger one. Not that anything was wrong with the one they had, they just wanted to replace something that had already given over 25 years of service and was given to someone else just starting out in life. Where is the quality of workmanship that used to be in the things that we build and buy? It seems like today the young people have been brainwashed into thinking that when something breaks it is to be thrown away and replaced. I guess the manufacturers have succeeded in instilling a real throw away society in our youth. It dont work, throw it away because it will cost you more to fix it than its worth. Rule of thumb should be if something is going to cost you about 50% of what it originally cost to buy it --- then throw it away. They dont make anything like they use to.

Our KitchenAid dishwasher broke down after eight months. They replaced the water pump, which took three weeks. Two months later it broke down again. They replace a circuit board and water pump again, but still did not work. They again replaced the third water pump with no luck. The technician thinks it may be a wiring harness so now we are still without a dishwasher and are waiting for that part. By now I am asking for a new dishwasher from KitchenAid but they insist that my warranty only covers parts replacement and will continue to replace parts until they deem it necessary to replace. Dealing with customer service has been a very unpleasant experience. I have vowed that I will never buy another KitchenAid or Whirlpool or Frigidaire appliances again. We are now looking at replacing the dishwasher at our own cost.

We are now in the process of replacing our second top of the line KitchenAid built-in top stainless-steel of the line refrigerator/freezer in 14 years. Each lasted about 7 years and failed. The last one needed a new control board - no longer made. So the machine is obsolete by company failure to provide necessary parts over a longer period of time. Wont touch this product again. Trying to contact the manufacturer a big run around. Customer service is about as bad as it gets. Bought a new Sub-Zero. If you have a question, you get immediately to a real and knowledgeable person. Buyer beware! You get what you pay for.

I bought my KitchenAid oven 6 years ago. It is rarely used. I use the self cleaning cycle for the 1st time on 1-3-12 and now the oven door is locked, the control panel or oven does not work. There are thousands of the same complaint on every site you can complain on the Internet! Cant something be done?

What a croc! We bought our house on May 12, 2012. The house was only 1-year-old at the time and had nice, shiny, new KitchenAid appliances in it. Last week I used the self-clean on my wall oven. After 3 hours and cooled, I wiped out the oven of the debris and found that the pretty blue interior has now changed to ugly grey. I didnt use the oven for a few days after cleaning, but when I did use it, it wouldnt heat up. I tried several times on several different days and temps, and followed the manual on troubleshooting to no avail. So I called the builder and the supplier. I was told only 1 year warranty on appliances. I would have to call a repairman. Well thats just great. For the price that these appliances cost, you would think they would have a better guarantee. Still waiting on what its going to cost me. After reading all these other reviews, if I need a new oven you bet your ** it wont be a KitchenAid.

I am very disappointed and frustrated with KitchenAid customer service. We purchased a $2,300 KitchenAid refrigerator on 6/21/13 and after 10 months of use, it started leaking and making really loud noises. Our freezer does not work. Our ice dispenser does not work. The water tastes bad. Water leaking on the floor has warped our wood floors and we have had to discard meat, ice cream and other frozen food. When we contacted KitchenAid about our defective refrigerator, we were told to make an appointment with Dan Marc.Dan Marc came out for the first time in May, 2014. I took off from work and waited for the repair technician. When he inspected the refrigerator, he said that it was the ice maker compartment. He advised that the ice maker wasnt sealing and warm air was getting in, but that KitchenAid had fixed the sealing issue. He advised that he would order the replacement parts and that it would take care of the problem.A week later, Dan Marc finally rescheduled for 6/9/14. My husband took the day off from work and at 7:30 a.m., Dan Marc cancelled the appointment. I contacted KitchenAid to advise of the customer care offered by Dan Marc, as we were unhappy with them cancelling on the morning of the appointment and the fact that I have an unusable refrigerator. I was advised by KitchenAid that we would have to wait on Dan Marc.On 6/10/14, a different repair technician came to the house and installed 3 replacement parts. He installed 2 replacement parts on the ice maker and 1 on the deli drawer. I took the day off from work and the repair technician took about 2 hours. He again said that the problem was fixed and that the replacement parts would take care of everything. He advised that there was a problem with the original parts, as they did not seal properly. Because it did not seal, warm air got into the ice maker, causing the leakage and host of issues. He advised that KitchenAid was aware of the problem and had taken care of the problem in the replacement parts.On 6/10/14 and 6/11/14, the refrigerator continued to leak water all over, and the freezer and ice dispenser continued to not work. I again contacted KitchenAid and was told that Dan Marc would have to come back out again to my house. As frustrated as I was, I again contacted Dan Marc and made an appointment for the next day. On 6/12/14, Dan Marc sent a specialist to my house. I again had to take off from work and waited for the technician. The technician told me that it is the compressor. He advised that he would have to flush out the system and install a new compressor and evaporator. He said that the job would take a minimum of 4 to 5 hours. He also advised that there would be no guarantee that it would work properly with a new compressor and evaporator, as oil and gases were sucked in. He also said that these refrigerators should last about 10 years and not 10 months.On 6/19/14, a specialist from Dan Marc came to my house and replaced the compressor and evaporator. I had to take the day off from work and he was there for 5 hours. So, the problems continue - Water leaks everywhere in the fridge. Water leaks from ice dispenser. Freezer does not freeze properly. We again contacted KitchenAid and now they are sending Morris County Appliance to my house. On 7/8/14, Morris County Appliance came to my house. They said that there is a seal system issue and that compressor overheats. They do not believe fridge can be fixed. On 7/10/14, KitchenAid is forcing us to allow Morris County Appliance to replace more parts.We are clearly frustrated and need a solution from KitchenAid. We do not want a defective refrigerator, as we clearly paid for a brand new, $2,300 refrigerator. We now have a refrigerator with replacement parts and cannot continue to add replacement parts to a clearly defective refrigerator. KitchenAid was clearly aware that the seals on the ice maker compartment were bad, as the replacement parts were modified and have different seals. Knowing that there was an issue with their product, KitchenAid sold me a defective refrigerator and is not willing to stand behind its product. The refrigerator has clearly failed to meet expectations and it is unacceptable for me to have to keep a defective product. The refrigerator has repeatedly failed to meet the standards of quality and performance. I have not been able to use my freezer, have any ice made or drink any water for almost a month and KitchenAid wants to add another Band Aid, by adding more replacement parts. It is unacceptable for me to keep taking off from work and to wait at home for countless hours, when the refrigerator was clearly defective when I purchased it. In addition, the water leaking from the refrigerator has warped our wood floors and Ive had to discard bags of food. I am clearly stuck with a lemon and KitchenAid refuses to replace their refrigerator.

My mother-in-law, like many people of her generation, swore by the quality of KitchenAid dishwashers. We have always bought them until now. Reading the complaints on the internet it is apparent that these dishwashers were once of high quality, but that this is no longer so. We bought one a little over a year ago to replace a 20 year old trouble free model (without doing any research). As predicted by the complaints on the internet, the top shelf failed within a year. We have had several service calls for other reasons and today we decided to simply pull out the KitchenAid, throw it away, and install a Miele (without great hopes). So, why has KitchenAid become so bad. The first thing to note is that Whirlpool now owns Maytag, KitchenAid, Amana and many other brands due to a purchase in 2008. They are all one company and, in a published peer-reviewed study (you can find it at the National Bureau of Economic Research website), it has been established that prices for dishwashers made by this mega-company increased and the number of models declined. In other words, Whirlpool has virtually no domestic competitors. Your only choice is foreign or domestic. Get used to it. The practical effect is that prices for dishwashers of the same quality have actually increased more than the above study indicates. It is a sad comment on an old American brand.

We replaced our old dishwasher with a KitchenAid one hoping to have a long-lasting efficient one that would really clean our dishes well. We have had several repairs from Best Buy where the dishwasher was purchased. Our problems started six months after purchase and are as follows: First, the heated dry function does not come on with normal cycle. Second, the on-hour wash cycle does not clean well at all, so we can only use the longer cycles which are more time-consuming. We have replaced the racks three times. KitchenAid was contacted and they feel Best Buy should take responsibility for the machine while Best Buy held Whirlpool responsible. We did not purchase the extended warranty on the faith that KitchenAid is a good brand with a quality product. We will not purchase a Whirlpool or KitchenAid product in the future.

We purchased a high end KitchenAid refrigerator (almost 3,000) and began having problems within 6 months. Have had 6 technician visits to attempt to fix (back of refrigerator freezes up, cant get filtered water, stops cooling and food rots in our absence). EVERY replaceable part that is not considered part of the inner compartment has been replaced. Our last technician, in writing, wrote that there was nothing else that could be done except replace the entire refrigerator and that ours was a lemon. I called the manufacturer (Whirlpool/KitchenAid) and they told me that I had a problem and they didnt, in other words... I was SOL. DO NOT BUY A KITCHENAID REFRIGERATOR or for that matter ANYTHING under the WHIRLPOOL umbrella since they will not stand by their products. Buy a GE!

We purchased a KitchenAid dishwasher in September 2012 for over $800. We have already paid $140 to have it repaired and now it is not working again. It seems no one wants to help us and we cant keep putting more money into what seems to be a piece of junk. Please respond.

I purchased a KitchenAid dishwasher based on ratings. Wrong move. From day one, I should have returned it. Before installing it, the control panel had to be replaced. The print on the panel came off when the protective tape was removed. The tech service man came and replaced the complete panel. After about a week, there was a leak coming down the front of the door [stainless steel]. Repair man came again claiming it was due to steam from drying cycle. Took it apart now. Its okay. We have been complaining about dishes coming out dirty each time and have gotten different answers. Called a third time tech. Checked machine codes,claiming all was okay. But the hot water was not hot enough [120 degrees] at burner. Claims 87 degrees. We have never had a problem with past three machines, last one being a Maytag which was spotless but was not stainless steel and we were matching the new appliances. Another wrong move. Should have kept it. The last tech said he was sorry he had to tell me there was nothing he could do. However, if the tech would read the manual, it states that in the hi-temp cycle, the machine heats the water to up to 150 degrees. Maybe he could find another reason for dirty dishes. I am now going to Lowes to see if they can be of any help. This machine is a lemon. Also, dont lean over the counter top. The panel is so touchy that it will turn the machine on or off. The only pro is the machine is very very quiet . Maybe that is why the dishes are not cleaned, its not doing anything.

KitchenAid Dishwasher Model #KUDS40CVSS4 - After owning this dishwasher for 22 months the therma fuse has been replaced four times. Should I have it replaced for a fifth time or purchase a new dishwasher? On 5/27/2011, I purchased my KitchenAid dishwasher from Sears. On 5/31/2011, my dishwasher was not functioning. I called KitchenAid who scheduled a service call with Quaker City Service (215-355-4400). A service man replaced the therma fuse in the unit. On 10/12/2011, my dishwasher was not functioning. I called Quaker City Service and they replaced the therma fuse. On 9/19/2012, my dishwasher is not functioning. I called Quaker City Service. They indicated it was the therma fuse and would like to replace the circuit board as well. The repairman indicated the dishwasher could be a fire hazard. On 10/25/2012, the dishwasher was fixed with this special part. On 3/21/2013, the dishwasher overheated during the drying cycle and is no longer working.

I purchased a KitchenAid refrigerator (side-by-side with Ice Maker) from Lowes that was recommended by our builder for our dream house! I was so excited that I was going to have KitchenAid appliances, thinking that I would have something that was really going to last and be beautiful at the same time. Ha! In less than 5 months after we bought it, it was coated with ice in the freezer bottom and leaking water all over the floor. The repairman came out and said that a lot of times they are shipped with gunk in the lines. Stupid us, we actually believed him and thought all was going to be fine now. Now, less than 8 months later, it has been leaking water all over my kitchen floor again and it took us a while to get someone out. We are now told on a refrigerator that is not even 3 years old, that it has a defect, was made that way and that KitchenAid knows it and doesnt have a fix for it. Something to do with a valve that is too small and the heater and the line. He would defrost it for us for a charge of $220.00. Plus he informed us that this refrigerator that I (not a we in this case) paid $2,000 for will only last at most about 8 years and that the next thing to go out will be the compressor at a cost of $800.00 or more to replace, not including the service call. So I have this beautiful to look at refrigerator sitting in my kitchen that has the bottom drawer open, it is turned off at the breaker... Oh yes, that is what he recommended and we are hoping that after the past 24 hours, there is no more water in the lines that will freeze up immediately and the leaking will begin again, only sooner. I refuse to be taken advantage of on this. I think a BIG Class Action Lawsuit is in order. I have never thought of suing someone before, but now, I am not so sure.

We purchased a stainless KitchenAid range less than 2 years ago, model #KGRS205TSS2. What designer would decide to make the interior of the knobs out of plastic? Weve had 2 knobs crack. The exterior is stainless but the interior is brittle plastic. Customer service says its out of warranty, and they are $23 each plus shipping. This is a design flaw and not a routine maintenance item! They should stand by faulty products and send replacements free of charge! This leaves me with a bad taste for KitchenAid!I have no intention of buying KitchenAid again. The customer service agent said there were no exceptions and, You cannot go by brand name.

My 7 months fridge is broken since end of January, high temperature in fridge and freezer area. Service man come on Feb3, run diagnostic test and left. He said it may need some parts. Called him next day that is not working. I was told no parts in stock, 3 weeks later serviceman show up with no parts and starts to look for leaks, found couple, fridge still is not working. Your warranty doesnt tell you when they will replace fridge. I was told 21 days then whenever serviceman will say it is beyond repair. This brand name doesnt stand for quality or consumer satisfaction. Still waiting for parts and no guarantee when it will be fixed or replaced.

For what should be the top of the line for the Whirlpool Corporation, you should run not walk away from any KitchenAid dishwasher you see in the showroom. We purchased a new home less than 3 years ago which had a brand new Kitchenaid dishwasher. We are a family of 6 who cooks at home most nights so the dishwasher gets a lot of use. In the less than 3 years we have had the control panel motherboard replaced 2 times (thankfully under warranty) and last week the dishwasher started to leak significant amounts of water ruining part of our kitchen floor. We had a technician come out and he knew right away it was the sump. He openly said this thing is a lemon which Whirlpool has known about for years and refuses to fix. We asked if we could fix it and his response was Sure, these are one of the parts I carry with me to all jobs because they fail so much. However the repair cost was almost $500 so we have decided to send this piece of junk to the curb and purchase another brand. Whirlpool has lost a customer for life.

Bought a Double Over, Dishwasher, and 42 Built In Refrigerator, all KitchenAid to match replacing 10+ year old GE Monogram appliances. Thought I did the research required to make the best educated purchase on the market, decided on these as our local dealer had the best deal on all three. After a week, the refrigerator began to frost over in the upper area of the freezer section, all other areas seemed to work as described with no issues. We contacted KitchenAid Warranty for help. They sent out a warranty repair service company and after three attempts with help from their KitchenAid Tech Support Center, they could not repair the problem!Our problems continues and during the final repair call the technician, stated that the Tech support people dont have a clue and that theyve never seen this problem before. We were told by KitchenAid Warranty Call Center that the warranty does not include replacement but is only good for repair service. We want the unit replaced, we didnt buy cheap. We bought what we thought was the best on the marker at the time based on what research we were able to do. The refrigerator cost $9K, overall we spent $12K for all three appliances and now realize this was a huge mistake. The local dealer, Pacific Sales has told us we would be getting a replacement unit soon, nothing yet but we have faith as they seemed to know how to handle bad products sold. We also asked to talk to a KitchenAid representative wanting to express our concerns to a human being. We were told by the Warranty KitchenAid call center that no one was available, that they were the only people we could talk to! This is the most frustrating event weve purchased as 10+ years ago we bought similar appliances from GE for a house we built in CO. We had no issues with what we purchased than compared to this experience. We now have a nightmare going on! If we did this current purchase all over again, we would have never bought KitchenAid, probably stick with GE or Sub Zero or for the money LG or Samsung! Why buy KitchenAid, they have no warranty with their built in products.

My 4 yr old Kitchenaid started pinging so we called service and after they came out briefly, were told that it was the electronic board that was defective. However, the board is no longer available so they could not repair it. End of story, absolutely no effort to resolve the issue. There are companies that make this board but they are not approved suppliers. This thing cost quite a bit so Im extremely disappointed that Im left with a defective refrigerator making the noise that drives me crazy.

After only a year and a half we started noticing ice buildup on the inside of the freezer and the refrigerator was not as cold. Made adjustments to the temp settings and still no difference. Called manufacturer and they pointed out that the warranty was expired but if we paid $129.00 to have a service technician check the refrigerator the part that might not be working could be covered or maybe not. A shot in the dark in other words. So I’m checking website troubleshooting tips and this is a common problem. If that’s the case why don’t they show some class and fix it!

I have a less than two year old counter depth ss refrigerator and the outside is starting to rust. On some spots its pitted. The owner of Gedmens in Bath, Maine was no help at all. They said try wd-40. I tried e-mailing KitchenAid, no reply. Ill keep trying. (The first refrigerator they delivered was broken) Not happy with service at Gedmens.

The design of the microwave section of the oven has the door opening down. You cannot remove it. Unless you are 6 feet tall and or an orangutan reaching the back of the microwave to clean the area that gets the dirtiest is next to impossible when you are a normal size person. In addition, periodically it decides that when you’re microwaving something, it just it doesn’t want to and it shuts off.

We purchased the KA model KFIS29BBMS02 in December 2013. We noticed it was rather noisy but we were told that refrigerators make some noise. We have already had technicians out 4 times. They have replaced the evaporator fan motor on July 25 for a flapping noise. That noise is still present. We have a high pitched whirring noise that happens a few times each day. We have found out the mostly constant humming noise is the compressor, as it is always running. We have been told at todays appointment that the compressor needs to be replaced since it is apparently leaking Freon and will hopefully keep working until the repairman can get the part - which is on back order because so many have needed to be replaced!!!! We have also had to replace the touch pad control panel as it popped out of the front of the fridge! After 9 months, we are still unsatisfied with the refrigerator and the KitchenAid brand. So disappointed.

We did a complete kitchen remodel Jan 2012 and chose a KitchenAid double oven. Model #KGRS505XSS02. It’s been a super disappointing experience all the way around. The rubber feet broke on the stovetop grates. Kitchenaid and Lowe’s both said that’s not under warranty and they don’t sell the feet alone so we would need to replace the entire grate for much higher costs. It scratches the stovetop! Next the top oven igniter broke. It was repaired under extended warranty I purchased, not by Kitchenaid. Knobs broke next, would not turn. Again fixed under my extended warranty. Next bottom oven igniter broke but now not under warranty. Next top oven igniter broke again! We called Kitchenaid very angry but they offered no resolution. Now top oven igniter has broken for the 3rd time!! What’s up with Kitchenaid? We got a lemon for sure!

Our new ovens timer dings twice and that is it. I have tried to fix it cause it used to be a continuous dinging until you turned it off. Frustrated! Has anyone had this problem. It worked fine at the beginning.

I, like all the others had the same issue with the water leak. Purchased the extended warranty (thank God), had the service company out, they removed the rubber stopper and we were done, SO I THOUGHT. Have had 2 other repair companies out due to the rising temp, frost, food freezing in the refrigeration area, and the compressor running for periods of up to 4 hours continuously. Was told there was a part that should have been put in when the Rubber Stopper was removed. O.K., replaced that part, problem fixed... NO, and told that it is normal for the Compressor to run up to 80% of the day! Have called Lowes yet again due to the compressor running all day, and an electric bill that has jumped from an average of 125.00 to over 200.00 due to this refrigerator. Keep being told by Lowes that they will submit to their Review Board for replacement, but doubt that anything will come of that. I should have listened to my sister, and stayed away from KitchenAid appliances, when she told me 10 years ago that they were junk. With Black Friday coming, ADVICE, run away from this brand as fast as you can!

Very quiet and cleans dishes very well and dries them very well. It has stainless steel inside for quieter operation. The utensil rack is handy removable and and extra top rack is great for putting flat objects on. The top rack for cups and glasses is adjustable.

When I updated my kitchen I bought a KitchenAid dishwasher in 2007 and it was installed in 2008. It was serviced once under warranty... smoke coming out of the hood. Since then I have had it repaired twice. Once for the chopper not working correctly. It took the service rep five minutes to fix it and he was embarrassed that he charged me more than $100.00 to fix it. The service advisor was recommended by KitchenAid. Since then I have had to replace the silverware dispenser and now I have to replace the soap dispenser because a piece of plastic no bigger than 1/4 of an inch broke off. The part was 68.00 with shipping 86.00... ripoff... and now I have to pay a repairman to install it. ALL over this piece of plastic. I will never buy a KitchenAid product again.... and hope that lots of consumers read this and follow my advice.

Purchased a higher end Kitchen Aid dishwasher model KUDE60FVSS3 in 2010. End of 2016 dishwasher was having issues with it not draining at the end of the cycle. Had a local repairman out twice. He replaced the drain pump and repositioned the drain line - didnt fix the issue. Contacted Whirlpool/KitchenAid customer service and set up an appointment with a factory authorized technician. Factory certified tech couldnt figure out what was wrong (test was not producing an error code). He suggested replacing the main board and drain valve sensor - ($400+). He couldnt guarantee that this would fix the problem since he couldnt get an error code. I understand that appliances break down, and I was prepared to have this one repaired, but when the fix is a trial and error throw money at it approach, this deems a product as disposable, since its cheaper to buy something new.Although the dishwasher is 6 years old, I estimate that it has run less than 1500 cycles (running it every 3-4 days over the 6 years). Also, in the 6 years Ive had to replace the cutlery baskets twice - cheap plastic garbage. I sent a complaint letter to Whirlpool executives and their response, although quick, was one basically one of Were not prepared to do much. KitchenAid use to have the reputation for quality and reliability. Now they have cheapened the design to where the higher end models are no different than a cheaper $300 disposable machine. There was nothing wrong with the quality of money I paid for this dishwasher, but certainly Whirlpool/Kitchen Aid quality and reliability leaves a lot to be desired. Will never buy another Whirlpool product, nor will I recommend.

My KitchenAid Superba Ovens thermal fuse has burned up for the 3rd time after the self-clean cycle. Every time I have called KitchenAid, they tell me they are not aware of a problem. Well **, there are more complaints than I have time to read. Even the repairman knows what the problem is before he even looks at it, he has fixed so many! I will be cleaning my expensive oven with Easy Off. Never buy a KitchenAid or Whirlpool product!

I had a lot of problems with the ice maker and freezer. There are only two of us in the home and the ice clumps together, ice cubes were not clear and I get freezer burn on packages. We are told it is because we open the doors too much???

We had the same experience in 2008 with a 2005 KA range. I dont know my model number because it is not inside the door. I hadnt used the oven in at least 5 days. I was sitting in another room working and I heard what I thought was my cats knocking over their food. When I went to investigate, nothing was disturbed. Then I looked at the oven and there was a pile of glass on the floor. Since oven was out of warranty, we had an appliance repair done by local professional. I will never buy another KA large appliance.

In December, 2013, I purchased a replacement dishwasher for my then 20 year old KitchenAid. Shortly after it was installed, we discovered that the handle was improperly attached and one end stuck out, catching on clothes and tearing them. KitchenAid informed me, That was just the way it was on some units. I found that unsatisfactory, so they sent a technician out who basically did nothing. I called the retailer, who replaced the unit completely with a new dishwasher within a couple of weeks.The new unit was installed in January, 2014. It came with a one year manufacturers warranty, and I purchased an extended warranty good through 2019. Since we are at our second home much of the time, and use this dishwasher twice weekly on average, we thought we would be safe with the new unit, which had a properly installed handle, by the way. No such luck. Shortly before Thanksgiving, 2015, while the unit was less than two years old, the top pull-out drawer fell down, landing on the dishes below. We removed the top drawer/pull out unit, and tried running it without the top drawer, but no luck.The unit would not operate without the top drawer. I called the warranty company, Bankers Insurance. They dont cover mechanical parts, I was told. So I called KitchenAid, and the wait was so long I was directed to their website, where I was instructed to enter my zip code to find a service technician. So I did, and the results? NO SERVICE in my area... impossible to believe, with over a million people in my greater metro area! Nonetheless, I contacted the retailer, who gave me the name of a service company. Their technician came out today, took one look, and said that the problem was a repetitive one, a defective part that KitchenAid was replacing with metal parts. No more plastic -- they had so many issues with this part that they were in most cases repairing the defective parts at no charge. That of course, was not my luck when I called KitchenAid. Nope, no replacement. We are not showing any problems with that model! Exact words.Not their problem! But they would be happy to direct my call to the parts department where I could order the parts, and pay for them, of course. I spent over a thousand dollars on this dishwasher, it gets light use, is less than two years old, and it wont run without a cheap plastic pull out part that will cost me well in excess of $200 to replace, because they only sell the entire mechanism. My biggest regret? I specified KitchenAid for my dishwasher in my second home. Trust me, they are not what they used to be, nor is their customer service department.

Top oven quit working. Press Bake, then Start and it just sits there Preheating and doesnt get to temperature. Doesnt heat up at all. Bottom oven works fine. Two days before Thanksgiving and its the worst time to quit working.

In September 2013, we remodeled our kitchen. I looked forward to having 30 double electric wall ovens, but over the years have been VERY disappointed! Preparing last evenings dinner really made me want to write & share my frustrations! The ovens take an inordinately long time to come up to temperature. Once it might be reached, it does NOT remain! The fan is noisy and sometimes seems to vibrate. Cookies become very browned in the back right corner. Last evening I started using the top oven to bake a pork tenderloin. Gave it a long time to pre-heat & it never really reached 325 degrees. I reset it for 350 which again, it did not attain. I finally tried the lower oven, using the convection Rapid heat to bring it up to temperature more quickly. Once it neared 350 degrees, I turned off the convection & used the regular bake. I had to rotate the pan several times to keep it from browning in the back. I have wasted too much mental time being frustrated with these! We did have a repairman visit, he adjusted the temperature & could offer no comments/suggestions re the fan, etc. Am looking for new ovens, but needed to vent.

This model KUDC2OFVSSO - has been terrible since day one. The only way it gets dishes cleaned, is by washing the dishes prior to putting them into the dishwasher. It functions basically as a sterilizer, not a dishwasher. I would NOT recommend getting a KitchenAid! Im not sure where to go from here, but I wont ever buy another one, as I dont have $500+ to throw away.