After reading all of these complaints, Im just sick to my stomach that we didnt find this page before we bought our Samsung Oven. We bought a Samsung Microwave as well, but that seems fine. This oven is just over a year old (purchased Feb 2014) and has not worked properly for several months, but now we cant even manipulate it to work at all. We set a temperature and it slowly heats up. When it alerts you that it is to temperature, it is actually not. We turn it off and back on again (without opening the door) and it registers a temperature about 40-50 degrees less that what I set it for. Called Samsung and in a very monotone voice she announced that the oven was out of warranty. She said she could have someone call us to come out and service the oven, but no one has called yet. Its been a week. Although after reading some of the posts, Im seeing that many service companies refuse to work on Samsung ovens. Maybe they are tired of being yelled at by frustrated consumers. Plus many people have stated that they have paid as much as a new oven in service calls and it still doesnt work. I dont know if we should just buy another new oven (not Samsung) or what. It seems like more wasted money to have it serviced. Hundreds of dollars down the drain.

I have purchased a Samsung refrigerator, model no. RT26GCP50, with invoice no. ** on 22.02.2012 from M/s Sharda Ent. Mansarovar. Please note that since the last three days, I have been facing abnormal noise (short circuit) from back side of the refrigerator. I called several times to M/s Sharda Ent. and toll free number to rectify the problem, but to date, I have not received any response. Kindly look into the matter and send us engineer for the repair of my refrigerator.

Samsung Dishwasher DW80K Series - Does not get the dishes clean. Has too many functions, not user friendly. Stacking dishes in this product is a challenge at best. All around Awful Product. I wouldnt even recommend this product for the Land Fill!!! It saddens me that I have to give them a star just to post my dissatisfaction.

Honestly, I can only echo every complaint that has been voiced by other owners of Samsung French Door refrigerator. 6 years old!!! Loud noise, cracked plastic shelving and bins, ice building up under back panel, etc. After weighing out the cost of another repair call, we have decided to buy another refrigerator today. We have defrosted it for 36 hours. It was fine for 2 days. All of the appliances in my home are Samsung. OMG the nightmare will continue. DO NOT BUY A SAMSUNG REFRIGERATOR. THERE IS A DESIGN FLAW THAT THE COMPANY REFUSES TO ADDRESS. If my 6 year old model and your new refrigerator are experiencing the same problems, the company is at fault. Where is a class action lawsuit? Im in.

Dishwasher: purchased based on Most Quiet, all the racks busted, the storm wash bar busted. Junk! Microwave: (over the oven/stove model) Thermostat (after much research online) not working = no power at all. Nothing! Fridge: Freezer on bottom, Side by Side fridge on top Ice maker piles up tons of random sized cubes that fall over the back of cube holder into the open bottom of fridge. One of the front foot glider covers completely broke off, and any little thing will dent the doors permanently in nothing flat. DO NOT EVER PURCHASE SAMSUNG KITCHEN APPLIANCES EVER!

We purchased a new Samsung refrigerator in July, 2015 and immediately noticed loud popping and cracking noises. I contacted Samsung and was told this was normal due to our purchase of a model with automatic defrost. (Is there a manufacturer that still makes a manual defrost refrigerator?) No help here, so later I began a Live Chat on Samsungs website to again register my complaint. I was eventually given a link to request a service technician to come and examine the refrigerator. The link failed and I lost all contact with the rep. I then called the service request department and had a long conversation with a nice lady that again confirmed that the noise was normal. I donated a 20 year old Whirlpool that I wish I could get back and dump this Samsung. Never will I ever consider buying any other Samsung product.

I bought a Samsung Over-The-Range Microwave from Lowes in February 2010. I just found out I need the keypad replaced. The warranty ran out in February. I called Samsung and they said there is nothing they can do because the warranty has expired. They have already been out once while the microwave was still under warranty. The cost of the repair is about $260. I tried to explain to them that even though the microwave is no longer under warranty, I would think a $400 microwave would last longer than 18 months. She said I am eligible for a new one if they have to fix the same issue twice within a year. That doesnt really matter to me since I would have to pay to have it fixed twice. She didnt understand this concept and could not get past the fact that the warranty had expired. Now I have 2 options: get it fixed or buy a new one. I would just like for a company for once to stand behind their product. I dont think an 18 month life expectancy is what they had in mind. Especially since the last cheap microwave I had lasted 15 years without incident.

I bought all new Samsung appliances about 2 years ago and have had nothing but issues with every piece from fridge to dishwasher and stove. Many issues was during 1st year with stove element going out, ice maker quit working after 1 year, dishwasher leaks, inside of dishwasher plastic parts are melting apart. Worse experience ever and will never buy a Samsung. Whirlpool was never a problem prior.

Samsung French Door Refrigerator - I would never purchase a Samsung fridge again as long as I live. I bought it in 2013 and so far... The ice maker has crapped out, the refrigerator defroster heater freezes up all the time and I have to thaw it out at least once a month and to ice the cake... The paint is peeling off the door handles. I know there is a class action lawsuit against Samsung and all the reviews say customer service is useless. I can certainly vouch for that!!! What does $1,800 get you from them? A boat anchor.

We bought an elec. Samsung stove top and oven combo because home was wired for elec. We had a Whirlpool before and it was great. This $2000.00 Samsung is pure junk. Burners are way too hot and cycle on and off all the time. The surface is also very hard to clean. We like nothing about this thing. Please dont buy. It is the absolutely awful. It looks good but, that the only good thing we have to say about it. Just would like one that works like a stove top should and be somewhat easy to clean with a constant temp. Samsung 30-in Smooth Surface 5-Element 5.8-cu ft Self-Cleaning with Stream Slide-in Convection Electric Range [Stainless Steel] Price was $1,799.00. Impossible to make candy or anything that needs constant temp.

We had ice build up and water under the drawers in the fridge within 6 months of purchase. It warped our new hardwood floors under the fridge. We had the repairman come out to fix it. He told my wife it was my fault by not installing the filter correctly - crock. 4 months later called again for the same issue. This repairman was very apologetic and said these fridges get Styrofoam packing material caught in the water line. So, it worked for about 4 months and then same problem again. Samsung will not look at it and suggested we get a home warranty and have them fix it. Ice maker works off and on, is very noisy when it does work. Horrible customer service... worst fridge I have EVER OWNED. Do yourself a favor and steer clear of this one.

Does anyone else have problems with the front door leaking out of the vapor collector inside the door? It is vented out the bottom and our Samsung dishwasher leaves a small puddle every time we wash. Samsung said it is because our house isnt warm enough. I especially like that one!! not.. We have placed a rubber backed throw and the tray from our George Foreman fryer to catch the water. Samsung says this cant be happening.

This is a Japanese product that is beautiful in looks and style. However, if you need any service, the vendors are few and far between. If a handle loses a screw, they will tell you the whole door needs to be replaced which will cost hundreds of dollars. When you call the Samsung customer service, they will refer the same Japanese repair company and promise to call you back with another repair company (which they never do) when you tell them that company is an unethical company. Also the ice maker freezes up & stops working a lot.

All their refrigerators have a design flaw in their ice maker. Its guaranteed to fail. They know this and still sell it. It freezes over. The refrigerator temperature goes up and makes the food unsafe and some end up leaking on the floor. The new ones with the display even caught fire. Mine broke 3 months after I bought it. The first time. I just had the ice maker parts replaced again. They still not have not found a repair for it that actually works. Their customer service is rude and tries everything not to help and make you go away. Even leave you on hold for hours.

I bought an RF266 from Lowes in the fall of 2007. Unfortunately, I did not buy the extended warranty. Just after the warranty period ended, the icemaker broke. The ice bin is straight across the back, so when the ice is dropping and you pull the drawer out, it breaks the sensor bar. That has been corrected in newer models. Since that happened, we have not had an icemaker for the first time in over 25 years. I called and emailed customer service and never had a response. Next thing that happened was one of the shelves’ front edge cracked. Then we noticed the egg container and butter door had cracked also. This past summer saw the temperature fluctuating from 48°F down to 26°F freezing everything in the fridge. After talking to a couple of different techs, they recommended putting a good thermometer inside and manually changing the temp. All of the techs said that we were looking at $600-$900 to repair this thing and waiting several weeks to have the parts shipped in and maybe not correcting the problem. Yesterday, the final straw broke when one of the pins holding the deli drawer door broke. As soon as I have some calves to sell this spring, I will buy something that you can actually get parts for without having to wait for them to come from Korea. My wife asked me what I was going to do with the Samsung when I replace it and I told her it was going with all of my other junk steel and sold as scrap or maybe keeping it and storing farm chemicals in it. There is no way I would pawn this piece of work on anyone. Anyone considering Samsung appliances needs to rethink before buying. I have a 15-yr old Whirlpool in the shop that is still getting it on. I wish I had never taken it to the shop but kept it at the house. We just wanted to get the newer style and increase the cubic feet.

Purchased washer (Model dw80f600uts) as part of a new kitchen package in May of 2014. From the beginning the unit never cleaned the dishes well, always left food particles caked on to the dishes. After a few weeks it also started to smell. About 2 months after installation started to have problems with soap not dissolving. After a lengthy complaint to Leons I was able to get a technician. He put in a new soap dispenser and advised me to run the hot water before running the dishwasher. This seemed to help, but the dishwasher still did a poor job cleaning.Fast forward 7 months and now the unit stops mid-cycle and fails to finish (apparently the water temperature might be too hot now, ironic!). I have called Samsung and begun the process of getting a technician to come to my house to fix it. Of course, this will only prolong the inevitable; this is a terrible dishwasher and I will have to replace it once the warranty is up in May 2015, since there is no way I am putting any more money into this machine. I would put Samsungs customer service in the same category as their dishwasher. Im pretty sure their main goal is to delay you long enough until the warranty has expired. Their solutions to problems are also a treat. Originally I was told to check the water pressure of my house, and if necessary, have it adjusted so that the dishwasher would run better. Not really sure how one goes about checking water pressure, much less adjusting it.

After one week refrigerator died. Took three days to get a repairman. He couldnt fix it. They tried to search for someone who could. 3 more days passed still waiting. Horrible. My call dropped while calling repair service again. Been on hold for over an hour now.

After complaining about the ice maker on the RF263 for over a year because of poor production, Samsung said nothing could be done to shorten the cycle time. I am getting about 1 cycle per four hours. Even with Power Freeze (as recommended in the owner’s manual).I called Samsung tech support and they said that power freeze would cause slower production of ice. They said that the filter should be changed more often than six months and that I should not be using a whole house (huge) water filter. They asked me to press the reset button (and hold for 8 seconds), which I did and the ice dumped. They said not to expect ice for 12 hours and that I should be getting a dump about every 1 and 1/2 hours.Furthermore, the OM says to flush the new filter with at least six gallons of water – without telling me how to flush it! I asked why none of this was discussed in the woefully inadequate owner’s manual. Whats more, all the techs know is what is written down in front of them, without having any knowledge of why or the logic of what they are telling you to do (or not).

I brought the Samsung french door refrigerator in 2016. Not even a year later, the ice maker froze up and started making noises. Lowes came and fix it and told us that its not going to have any more problems. Unfortunately, it had the same problem five more times in three years. When I call Lowes to complain, the supervisor was so rude and told me to buy bags of ice to solve my problem. I paid more than $3,000 for this refrigerator and I am really frustrated that this issue has not been recalled. I will never buy another Samsung product again and I am still dealing with this.

The 2 stars are given because they are beautiful BUT we did a complete kitchen remodel in 2018 and nothing is holding up. We spent over $5000 on a SmartHub fridge that wont make ice properly and freezes up every month or so, $400 on a microwave that broke 5 months ago, over $5000 on a double oven that wont hold its temp properly and now we have to pay fo fix the washing machine that we spent almost $2000 on. We spent well over 15,000 to have matching smart appliances that well end up having to replace within the next few years. Nothing has connected properly to the smart hub. SAVE YOUR MONEY.

We have had ongoing issues with this fridge since it was 13 months old. We are on the third icemaker and have had the latest motherboard fix installed on 6-12-20. We deal with a drippy ice and water dispenser, water under the crispers, and very inconsistent fridge and freezer temps. The fridge display will say 37° when the temp is actually anywhere between 38-58°. We have lost over $200 in food. I have personally endured an 8 hour online support chat, numerous phone calls, and emails to seek full compensation for this defective appliance so I may purchase a safe fridge. After posting an honest review on the Lowes website I was contacted by Samsung support and on 9-10-20 and Samsung emailed me paperwork offering me a refund of $2448.29 for my defective unsafe refrigerator.This refrigerator has been unsuccessfully repaired three times. We are using a mini fridge in our kitchen because the Samsungs inconsistent temps are not food safe. I completed the online refund paperwork & returned it electronically and mailed the actual paperwork via certified mail on 9-17. They contacted me 9-18 by text and have switched my refund amount to only $1530.18. This is not a warranty issue, this is a known design defective (since 2006) that Samsung continues to sell to unsuspecting customers. They appear to use unethical and fraudulent bait and switch tactics with customers.

I have bought Samsung refrigerator model RT37K3763S. This so called refrigerator cost me 37750 K in year 2016. Only first few days it worked fine. Then Ive started accumulating everywhere in freezer, its ducts and cooling for lower section gone. They changed the door in first few months. Now its one year and out of warranty.I have same complaint after every 15 days. Standard answer is shut it down for 24 hrs... Then someone comes and changes the sensor... Someone comes and fixes the gasket... I have got loads of food wasted because this fridge just stops cooling after every few days. Multiple complaints with Samsung. They are not ready to accept that its a faulty product. I feel completely cheated with this product and service. The company doesnt even know what the root cause of this issue is... Very poor service.

I bought the Samsung slide in range because of its sleek look. However, the knobs and buttons on the front are extremely sensitive and the oven and range turned on accidentally all the time. One night while sleeping, the smoke detector went off. A towel lying on the range had caught fire and flames were everywhere. Trying to get the towel into the sink so my house didnt burn, I knocked a bottle off the counter that shattered the glass on the oven door. A technician for Samsung came to assess damage. He suggested I contact Samsung customer service. After multiple calls, I contacted them through their chat line. I was assured the situation would be taken care of, the existing ticket was escalated, and I was to be sent transcript of call. No transcript, nothing taken care of because product was not defective. The design certainly is defective and this product is not safe. Samsung is irresponsible. I had this stove 3 weeks.

My wife and I purchased a new Samsung refrigerator at Lowes here in our town. 2 days after it was delivered there was a puddle of water inside the freezer (caught before it froze) we called them and Lowes sent a tech out to fix it. Three days after that, we had the same problem, so Lowes replaced the whole refrigerator. 2 months later, the ice maker quit making ice, called they sent a repairman out which took two weeks, and got it fixed. Then about 4 months later, it would not dispense ice, again another call and another repair. 3 months later when I would get ice it would not stop and it would keep spitting out ice, need I say it again? Another repair!!!!! Now we are into a year and a half with this piece of ** and now it overfills the water in the ice maker which then freezes and breaks the ice holder, so at this point Lowes said, Sorry, its out of warranty, you need to call Samsung!!! So I call Samsung, they were very helpful gave me a 1 time out of warranty service repair! So again it takes a few weeks but they replace the entire ice maker. Flash forward 6 months to today, 3/6/14, and guess what? Yup you guessed it, its not making ice at all, so I call Samsung and basically am told its out of warranty and after exhausting all resources there is nothing they can do!!!! Oh I almost forgot, after one of the repairs the service tech left me a spare part, and told me, if the ice maker would not stop dispensing ice, here is a spare part to fix it, and of course it did, so I also replaced it once myself!!! This Samsung Refrigerator is the biggest junk I have ever owned I will never ever buy a Samsung product again!!!

I purchased a side by side Samsung Refrigerator (RS263TD) in 2014. It began freezing at the bottom in 2017 and I had it serviced for $200 replaced the cooling panel. Now in early 2018, the problem is back. The service company guarantees their service for 1 year if there are problems with the unit; it was not charge. I have now reviewed the consumer complaints related to Samsung refrigerators -- they are all the same. What about a recall on the products. This product was a replacement for my GE (21 years of use). I will never purchase another Samsung product. GE only.

After a year and half, the dishwasher pump needed to be replaced. When I called Samsung to have it repaired, they said its not under warranty. Do not buy a Samsung dishwasher. The worst customer service and dishwasher.

I have the same thing that happened to other Samsung owners in the reviews. We bought a Samsung dishwasher a year ago at Home Depot. As soon as it was hooked up, it wouldnt work. Samsung called in a repairman and he said it was fixed. But dishwasher comes on automatically on the heavy cycle and does a dry run but doesnt shut off. Called in another repair man for the same problem and he said this is happening a lot. He put on three new parts. Washer worked for five days. Woke up one night and heavy load running on a dry cycle again with no load of dishes inside, always have to turn off breaker. Have to call repair man in again. Called Samsung number and always put in hold. This time for over 45 minutes until a guy told me that not many workers there on Friday afternoon. If they have that many complaints coming in, then must be something wrong with the company. I would suggest before you buy, call any appliance call the companys 800 number. If put on hold for a long time, dont buy that appliance. What do I want... A new dishwasher and cost to install and a staff available to customers to listen To all of us with complaints. If I bought a new car and it broke it would be fixed. If I buy a new appliance and it doesnt work as soon as I buy it... Well what would be a reasonable answer? Please need help!

I bought a Samsung RF266 for ~$1,500. Within 2 years, the sensor broke and iced up and caused the fan to make noise. It was repaired, but of course, not covered under the manufacturers 5-year warranty. The repair guy told me its quite common that the sensor has issues. Having known this, I would not have purchased a Samsung fridge. It cost me about 20% of the original cost to have this fixed. As a reasonable person, I would expect issues such as this to be covered under the warranty. The warranty states, Samsung will repair or replace any part found to be defective. It also states, This limited warranty covers manufacturing defects in materials and workmanship. I think any reasonable person would expect a sensor to work for the full 5 years. And if not, that it should be covered under the above warranty statement. I called Samsung and the lady Ashley basically told me I should have gotten an extended warranty and it was not their issue that the sensor breaks frequently. Theres customer service for you. So I would definitely not buy any of their products going forward as well. Samsung, you guys are pretty dumb and have lost out way more than you would have if you just covered things like this under warranty.

We purchased our Samsung refrigerator in August/September of 2013. Within 2 months, we heard a loud buzzing noise. We did not initially know that it was coming from the fridge so we took apart our house trying to figure out where the noise was coming from and figured out that indeed, it was coming from our new refrigerator. We called for service, which required me to miss work to wait for the repair. The fan was full of ice in the back and the technician had to order some part to replace which did not come until the following week. I had to miss work (again) to get the part installed back in and thought that everything was fine. Nope! Two months later, the noise is back and louder this time. We called for service again and this time around, the ice situation is horrible in the back of the refrigerator. At this point, I am positive that there is a defect with this product so I requested for an exchange. The rep on the phone keeps telling me that it is their policy to have the technician out there a certain number of times before the exchange can take place. I can generally understand that but if a product had a serious performance issue within the first two months of use and has the same issue despite the fix, shouldnt Samsung stand by their products and remedy the situation for the customers? What about all the food wasted and the time wasted off work for someone to sit at home trying to wait for a service man to come for a new fridge? There is definitely a temperature issue with the fridge every time the ice forms in the back. Is Samsung going to take responsibility if anyone in my family gets food poisoning from eating food that was not properly refrigerated? This is just not acceptable in my books and I will probably never purchase or recommend a Samsung fridge again. They do not stand behind their products at all. If you sell a lemon, there is a need to refund or exchange the product within a certain time period as a consumer should not be hassled for your product defects.

My main complaint is that the ice maker inside is too small even for 2 people who like ice and cannot produce enough ice when you have company. The other complaint is that the ice door drops ice on the floor and inside the Samsung French Door refrigerator when doors are open.

This Samsung Dishwasher model DMT300RFW never worked properly. Purchased in 2011, used less than 15 times during 4 years because made dishes dirtier instead of cleaner by spitting dark grease over them. Adjusted hot water temp as suggested, no improvement. This past year, stopped working. Grinding sound when turned on. Appliance repair person said problem was connected to the drainage pump with estimated cost of $200-250 to repair. Since the DW cost slightly over $300 on sale at Best Buy (tho my Worst Buy, ever--now I know why it was marked down to such a great sale price) I opted not to have it repaired. I couldnt even find anyone to take this almost new DW for free. Unfortunately, I still own a Samsung microwave & stove. (The repair guy cautioned me about boiling large pots of water on the stovetop under the microwave because rising steam is the major cause of the electronics of the microwave keypad ceasing to function.)What a major mistake not taking time to first research reviews, being swayed by great sale prices & a supposedly dependable name in technology. Samsungs technology expertise does not transfer over to their appliances. Also beware that some Kenmore appliances are now Samsung made. Ive just purchased a new GE DW from a small, been around for decades, reputable dealer because GE still has a good reputation. I will from now on stay clear of Samsung, or any brand, such as Kenmore, which may be Samsung in disguise.

We purchased this refrigerator (RF23HCEDBSR/AA) Oct 2014 and the last several months ice maker was making loud noise. We took it apart and ice cubes stuck so we cleaned it out. A month later again, and another month came. We turned the ice maker off because too loud of noise. Called service center, said they have 2 places to call. One in PA and the other also same distance in MD. We live in MD. Even though we turned ice maker off noise continued. We called someone local and came out next day. Said the seal and ice maker were the problem & ice getting stuck. After $98 for service call it started all over again. Called our local company again. They said Samsung has a 3 week back order for the parts. Hmmm the next visit to fix with labor & parts $325. I just dealt with Samsung with their washing machine recall 3 or 4 months ago. Now this.

Im now just starting to deal with Samsung and what a disappointment. My icemaker is not making ice very fast and never has filled the container. I get about a half sandwich Ziploc bag full after 3 days. The fridge is only 4 months old and I have spent almost a month of that running test that they are having me do to try to fix it. Now it looks like they want me to send a part from my freezer to them to look at on my dime. That isnt going to happen. As far as Im concerned they can come and fix it. I dont have the means or even know if Im sending the proper part to them to fix, Not to mention, Im not going to take a chance on breaking something taking it apart.I purchased this from Home Depot and shame on them. They should be held somewhat responsible as they sell this product to their customers and have been for years and Im sure knowing full well the problems Samsung has with their fridges. I asked before I purchased it if there were any problems with this brand, and the answer I got was not a one, it is one of the best fridges they sell. I would not recommend buying a Samsung fridge to anyone and I would definitely be interested taking part in a class action lawsuit.

As a great salesman once told me, It just works! This is what one wants when you purchase a microwave oven. We take it for granted, but its awesome that we get so much value from a product that doesnt cost much. It has given us trouble-free performance every day of the year for several years now. Wish I could say that about everything else weve bought.

I bought new Samsung appliances one and a half years ago. They are now out of their one year warranty. My refrigerator started making a loud noise about three weeks ago. I could not get a repair until three weeks later. $239.00 dollar repair because the unit froze up. Samsung would not do anything about it. I expect to service my car after it is that old but not my refrigerator. And there is no guarantee that it wont do it again. Also our new Samsung washer already has a broken piece on it. Poor design. I stand behind my work when I build someone a kitchen and I think Samsung should do the same. I would not recommend their products to any of my clients or anyone for that matter. Why is it you always have these problems with larger corporations?

I would never purchase or recommend a Samsung appliance again after our experience with our Samsung refrigerator that we purchased in Fall 2013. After owning the refrigerator for ~9 months, I began to notice water accumulating under the deli drawer. I thought it might just be normal and cleaned it up every month or so. Around 15 months after purchase, I noticed the water accumulating more often and to a greater degree. Water would spill out of the fridge when we opened the doors (sometimes sheets of ice). I called Samsung and the refrigerator was not under warranty any longer.Over a period of the next 9 months, Samsung sent out 3 different repair companies. None of the companies could fix the problem. Water and ice continued to accumulate, spilling all over the floor whenever the fridge was opened. Large amounts of mildew grew due to the moisture. The fridge had to be shop-vacuumed monthly to clean out all of the water. After Samsung telling us that there was nothing else that they could do, we finally purchased a new refrigerator from a different manufacturer. We moved the fridge to our garage and it is now going to have to be hauled away due to the continual growth of mildew due to the water accumulation problem. We are so frustrated that we spent $2000+ on this refrigerator and it cannot even be used in our garage!

Refrigerator purchased November 2011 (Model: RS263TDRS/XAA). Had 1 year warranty that ended Nov 2012. Noticed that refrigerator was not freezing. Had to discard all perishable items (eggs, milk, yogurt, etc). Thought that refrigerator was working, restocked items but found out it was not cooling when milk was sour in 24 hours. Called Samsung and spoke with customer service rep who told me that they could not do anything because warranty had expired. Called home warranty company who identified that block of ice forming within the wall of refrigerator. They attempted to remove the panel to get to back of the refrigerator but panel was frozen solid. I had the repairman to speak with Samsung rep, was told that based on what that actual found as the cause, Samsung would cover the cost. I am still awaiting parts since 6/25/14. Would never buy another Samsung appliance. I have 3 TVs and have had no problems. Refrigerators appears to be designed to fail after 2-3 years.

I have complained many times to Samsung about my expensive dishwasher which will not clean dishes. The first service call was because I had to keep flipping the breaker. The service man knew exactly what to replace when I told him about the breaker. He said it was a defect in this Samsung dishwasher. I have called numerous times concerning dirty dishes and they have a lousy excuse about aluminum causing it or phosphate being removed from detergents. I now have a dishwasher 3 months out of warranty that impellers do not spin and spray, fills and drains okay. Now I dont know what to do. Should I request an expensive service call? Or buy another dishwasher that has been recommended as great to clean dishes?

Purchased my dishwasher back in July 2014 and have come across the same problem the heavy and auto switch light keeps flashing and the dishwasher stops working. Ive had to call and have someone come fix it 3x now. This is stupid... never again buying Samsung.

Purchased a Samsung Dishwasher around November, just installed 2 weeks ago in my remodeled kitchen. It has quit. Samsung has been of no help whatsoever except tell me that I need to call the repair people they have coming out to fix it. I called the repair people since I had not heard from them about when it would be repaired after 2 days of waiting. They inform me that they will be out on 4/29 to fix it. Mind you it was the 17th of April. They dont have anything sooner. This is ridiculous since the thing shouldnt be broke to begin with! My husband and I purchased a whole kitchen full of new Samsung appliances and one already broke. WOW! Next, I called Samsung back to see if there was a different repair company that could come out. They informed me that that is the best we can do. I became even more angry since a 2 week old dishwasher shouldnt be broke to begin with. Lowes has tried to be more helpful than Samsung by checking in to see if they could do anything. When the repair person comes out I am sure that it will be another week at least having to wait on parts. Samsung should take this piece of crap back and allow me to pick another brand. I WILL NOT purchase another Samsung product after this! They dont care. I purchased their product and am now stuck. Buyer Beware!!!

Good day, I am writing to you today in regards to an ongoing issue that I have been having with my fridge and the lack of customer service I have been receiving from Samsung. My transaction # **. My fridge was bought in 2012 and I have been having major issues with it since 2014. In 2014 I had to replace the main board because it completely shut down. A few months later, it started making loud noises and leaking from the bottom. As I had just spent $1,100 on the fridge in 2012 and another $425 in 2014 including parts and labor, I was hoping these issues were manageable. Recently it has not been cooling properly and I have lost a lot of food. I have been in contact with numerous departments within Samsung in the past couple of weeks and I did manage to get someone have a Samsung-approved company come out and diagnose it at no charge. When the company came out, they determined that the fridge needed 6 parts and the total including labor would be $628. I am extremely frustrated and disappointed with this issue as Samsung is supposed to be of high quality and should stand behind their products. I understand that my product is out of the 1 year warranty but lets be honest, Im looking at having to spend a total of over $1000 in less than 5 years on what is supposed to be a quality product. I am seeking help from Samsung in the cost of fixing my fridge and they all say that there is absolutely nothing they can do for me. I am a loyal Samsung customer with my fridge, washer, TV, Blu-ray and cell phones being Samsung. I am in desperate need of help as soon as possible as I have 2 disabled people that have meds that have to be refrigerated and a 2-year old.

Looks nice, easy to clean. Didnt work well. Takes too long to adjust temp from min to max. Too fussy about pot size. Now has e84 error. Only had for 6 months. Samsung still trying to fix it for past 2 weeks. Thankfully it works well as a holder for my Coleman gas stove...

Model FER300SX. I bought this 4 years ago. First the front glass is edge to edge and we barely tapped it with a small pot and it shattered so bad I had to remove it all together. The glass top is nearly impossible to keep clean and the oven never quite cooked evenly. Now, at 350 degrees, thermometer reads 175-200 after 40 minutes. Bad mistake this was. Wont buy another appliance with Samsung on it.

Our series model has a long history of consumer complaints on ice build up because of a faulty defrost design. We cannot fill the lower freezer beyond 50% capacity. The interior wall shelves and plastics easily break. The interior compartments are cheap.

We purchased our Samsung Dishwasher last Spring with other matching Samsung appliances so it made it difficult to just change out the Dishwasher. However, it would have been worth my time, effort & money to take them all back & go with a different company as this dishwasher is worthless! It runs for over 3 hours & doesnt get the dishes clean. I feel like I almost have to wash the dishes before I even put them in, thats how terrible it is. I bought a glass at a souvenir shop & as I always wash something before I use it, I put it in the dishwasher. It literally came out dirty! There were particles all inside it. I Hate this dishwasher!!

This was my first Samsung appliance and what a great stove its been. 2 years strong and couldnt be more happier. Im sold on Samsung so much I purchased the fridge to match. About time something is quality made.

I bought a new dishwasher model DW80R2031 in Dec 2020. I HATE this dishwasher. The prongs on the racks are angled and so close together that I cannot fit my dishes in. On the top rack my glasses do not fit in the shall rows and need to sit over one or two of the prongs. Because of that they knock against each other during the wash cycle. I am surprised that none of them have broken yet. On the bottom rack the prongs are so close together that the platters and lids to my pans do not fit unless I bend the prongs. Because all of the prongs are angled juice pitchers and pans have to just balance on top and hope they dont move during the cycle. I have to wash lots of dishes by hand because I cant fit get them to fit in the dishwasher. If I could take it back I would. I will never buy another Samsung appliance again.

Have issue with freezing in the coil-creating problem with the fan and temperature. It first happen a little after a year we purchased the RF266AEPN. We have Sears out to fix it. They defrosted it. Then 2 years later the same problem. Now, another 2 years later the same problem. Is there a permanent fix for this? Called Samsung 4 years ago and called them a few days ago. No acceptable resolution. They said there is no known issue with this refrigerator. Will not buy another SAMSUNG Fridge.

The fridge is sold as counter depth but is NOT. The ice maker WILL NOT dispense ice! The shelving and drawers are designed and made in such a way that makes them IMPOSSIBLE to clean and they trap meat juice, spilled whatever, crumbs, etc in crevices that are INACCESSIBLE so you cannot clean them! WORST purchase ever!

We purchased a self cleaning, Samsung stove April 11, 2018 from Trail Appliances in Red Deer, Ab. I have used the self cleaning mode 3 times, & 3 times the C-31 displays after using it & the display panel will not work. The 1st time, I was without an oven for 15 days, the 2nd time, 9 days & am waiting again, for it to be fixed. I was told by 2 people at Trail Appliances, & Brian, from Samsung, to just not use the self cleaning feature. In my opinion, that is like buying a new car, & them telling you to not use the headlights! The salesman certainly did not warn us that all of the brand names who have the self cleaning feature, had issues. Their solution was, that whenever I use the self clean mode, to pull the oven away from the wall 6 & turn the fan on full blast for the duration of the cycle! Even the repairman said that they are a problem. Samsung said they will just keep fixing it until my warranty runs out because there is no problem, & he was very rude to me as he kept raising his voice & was yelling at me. Brian ** from Samsung. My warranty runs out in April, & I am SOL, so dont buy from Samsung!

Dual cooler, French door model. RF28HFEDBSR. This model, and other Samsung models, will not adequately defrost automatically. This eventually will cause ice to accumulate on the coils and it stops working. This requires the owner to empty the contents and manually defrost the refrigerator for a day or two. Needless to say, this is major abnormal event! Samsung will not acknowledge nor remedy this problem. Note: This is a replacement unit for an identical model that had other problems.

To Tim Baxter or anyone else that cares about Samsungs reputation and how their terrible customer service and falsely advertised products, dont settle well with the consumer. I am at my wits end with your company and its appalling customer service! For 4 months now Ive tried to get your company to take ownership for a refrigerator it sold us, that claimed to offer a Flex Zone with 4 temp settings, all the way down to -1 Celsius. Tim, we both went to High-school at took basic science classes, but the techs and people in your Office of the President all seem to have either not taken the class or failed it. My wife and I have had food spoiling in that drawer for months, because it will NOT freeze as it should given that 0 degrees Celsius is freezing, therefore anything colder that zero is at least capable of freezing. Well nothing freezes in that drawer. Ive had 3 service people come out, who all are being told the same thing from Samsung that I am being told, which is that the refrigerator works as it should. Tim, please explain to me how its working as it should when food does not freeze in a drawer that offers a -1 degree Celsius setting. Your office of the president, at 888-480-5675 and Loshanda at extension **, has ignored 7 messages I have left for her with the receptionist, and two voicemails. She literally has decided to blow me off. The last time she called me, before Thanksgiving, she told me that Mr. ** its not supposed to freeze, since -1 degrees Celsius is also 29 degrees Fahrenheit, therefore its 29 degrees above freezing... I was without a reply for a few minutes. How do you politely tell a person that they dont know that Celsius and Fahrenheit both measure temperatures, and that -1 Celsius and 29 Fahrenheit are the same below freezing temperature. After Loshandas obvious failure to care to call me back anymore, because she believes its working fine, I called and asked for a supervisor in your Office of the President. Ive been told twice there is no such thing, that I just have to leave a message for Loshanda to call me back. I’ve done that once a week for 7 weeks. I’m exhausted and utterly disgusted with the horrible service from your company. I dont know which is worse, that your techs believe -1 degrees Celsius is not supposed to freeze the food, or that your Office of the Preside could care less at this point, after my wife and I have lost hundreds of dollars in food that has gone bad, Ive wasted hours with techs coming out telling me the same thing, and more hours on the phone talking to your general Samsung support line that offers no help but to suggest I have yet another tech come out, who will waste all our time again. Tim, my wife and I own thousands of dollars in merchandise from you all, from phones, to BluRay players, to TVs etc. Is this how I should be treated? I want Loshanda at least reprimanded or at best fired, and I want and deeply hope for your help in resolving this matter. Your refrigerator does not do as it was sold to do, its that simple. And I need this fixed. Please Tim. Ive left voicemails for others in your Office of the President, they too have ignored me.

I purchased a Samsung dishwasher serial # DW80F600UTW at Home Depot in October 2013. The machine worked well until May 2015 when it began flashing an Error Code- smart auto +heavy=overfill. I contacted an approved service provider who contacted Samsung Technical Support and was informed that: a) There was a bulletin on that model regarding overfill issues. b) Three parts were required to resolve the issue. c) These parts would cost over $400. The repair technician advised me that this was a manufacturing problem and that I, as a consumer, should not have to pay the bill to have the problem repaired. I contacted Samsung and spoke with a customer service representative who referred me to the Executive Customer Relations Department who informed me that Samsung is not willing to provide the necessary parts to resolve the error code.I am not satisfied with this response. I purchased a machine that requires the parts mentioned above to work properly. I am sure it is not Samsungs policy to create machines worth several hundred dollars to only work for one year. This is not a problem created through customer use, misuse, or abuse; it is a problem created through faulty manufacturing. I am willing to pay the labor to have the machine repaired but I believe it is Samsungs responsibility to provide the necessary parts.

After a year, this dishwasher has stopped working. Customer service informed me that it was out of warranty and offered no real troubleshooting help. I was told to unplug the machine for one minute to see if the dishwasher would reset. No it did not. Obviously from the reviews, this is a well-known issue with Samsung dishwashers and unless the problem occurs within a year, you are own your own!!! DO NOT PURCHASE SAMSUNG APPLIANCES.

I purchased a Samsung Model #RF30HBEDBSR/AA on 9/12/2015, it was delivered to my home 9/13/2015. The first issue I encountered was the second week of April (4/10/2016). I returned home from a 3-day family vacation and realized that my refrigerator and freezer were both not functioning. I called 1-800-726-7864 and spoke with Zakiya (Ticket #**). I informed her that my refrigerator & freezer both werent functioning and that Id discovered this when I returned home after a few days. On 4/11/16 at 2:45 CST I spoke to Cori & her supervisor, Hannah. I documented & reported to her that the food in my freezer was spoiled and I had a significant amount of food lost due to the refrigerator/freezer not working properly. Hannah told me to send my receipt for the food purchased that I was reporting as spoiled.Fast forward a few days to 4/14/2016 I spoke to representative Chin (Ticket #**). I asked how and where to send receipt for spoiled food. The address I was given Samsung Electronics of America, Inc. 85 Challenger Road Ridgefield Park, NJ 07660. On 6/29/16 I spoke to Madylin (Employee # **). I was kept on hold for 45 minutes when Madylin returned I asked for a supervisor. I spoke to Supervisor Torie (Employee #**... this conversation was said to be recorded on their end). Torie told me that I was misinformed when I spoke to Hannah back on 4/11/16... My spoiled food WOULD NOT be covered. Tories tone was very condescending and not what I would expect from someone from a supervisory position. This has been an ongoing nightmare with terrible customer service from the supervisor(s) down to the customer service agents.

Samsung knows their refrigerators have a defective ice maker design causing them to freeze over and stop working. Theyve refused to rectify this. Additionally Samsung refrigerators only keep food cold if they are filled to only 2/3 capacity. They know this defect and continue to manufacture them. I will never own another Samsung refrigerator.

I purchased a French Door Samsung refrigerator. The refrigerator is dripping water down the inside back wall which pools under the crisper drawers and freezes. The first time I realized this the ice was nearly two inches thick and the drawers were hard to open. I called the company while at work, to discuss the issue and the representative input the phone # I called from and called me by a coworkers name, gave me their home address and phone number and began to discuss their previous concerns. This was private information and I asked for his supervisor. He would not allow me to reach the supervisor and I disconnected the call after 15 minutes of continuous requesting. That began my customer service problems. I contacted Lowes because I bought the item there with the extended warranty.Many hours, calls, and visits to the store later, they couldnt locate the warranty at first, and finally informed me that the warranty had expired and they could send a repairman out at my cost. I explained the problem being a manufacture defect. Per the Lowes manager, my model has not been reported as having the issue, but several other models have been reported with this problem. Turns out that you can pay $299 of $4000 for an appliance and the warranty Lowes provides is one year. Higher cost does not mean better quality or service.Back to the refrigerator... I was able to locate a video on YouTube of a gentleman taking the inside of the same model refrigerator apart to thaw/defrost the drain tube so the water would not pool inside the refrigerator. This self-repair job is not what I purchased when I paid $2000 for the item. I believe Samsung should be sued on our behalf by our government and banned from selling products in the United States. Where is the consumer protection in this country and why isnt something being done about the junk Samsung is allowed to sell in the U.S.? I will never purchase another item from Samsung! EVER! I hate to think of the damage they will continue to do to the consumers.The organization is out for huge dollars and based on the rating of 1 star, they are not interested in keeping the consumer. After all, the original sale is where they get the big bucks! My advice to all consumers is NEVER BUY SAMSUNG PRODUCTS, PERIOD!!! I will continue to share my experience any way possible to prevent as many people from becoming victims of this company scam.

I have Samsung stove and oven. Its more than 3 years old and its working in good condition. No any issue with Samsung product. I am very happy with this product and easy to use. Maybe no need to change for long time.

Our Samsung refrigerator RFG298HDRS stopped dispensing water. At first I could remove the 4 month old filter and put it back in and the dispenser worked for 2 weeks. Every 2 weeks I would do this. Finally I replaced the filter and it would not give us any water at all. I was using Samsung filters Model DA29-00020B. Samsung tech the first time had me checking the 2 ice makers that would not work. They told me I had knock off filters from Amazon. Then I took the filter out and tried the water everything began to work. Ice makers ran and water dispensed. Called Tech support again. The guy told me that this was the first thing they should have had me try. Since that works its a bad filter. Well. I have now purchased 7 filters spent over $200 and still NOTHING works. I have noticed that Samsung has changed the filter a little too. Different label, Smaller center hole than the original for water to enter the filter however even the larger hole filters which I still had did not work.... Also the literature in the new filters boxes is not accurate. It states to put the replacement label date on the installed filter which there are NO longer any labels supplied and it also states to remove the BLUE cap... The cap is white. Even after buying the filters at Lowes they do not work. Samsung swears to me the fridge is ok since it works without the filter.... I have a tech coming out in 2 weeks the soonest they could arrive. But the techs tell me Samsung does not provide support for them in trouble shooting either. Samsung needs to change the way they do business! As much as they charge for these refrigerators, this is consumer robbery. My fridge is only 3 years old.

Dishwasher worked great for 6 months or so. Much quieter than previous dishwasher. Loved the extra space on the top rack. Samsung Dishwasher DW80F800UWS. Started intermittently displaying OE error code. We would try again, shake things, etc. Eventually it would run. Now, it consistently fails, having tried 10+ times in a row. I opened things up and clean parts and reassembled it. I tried what I thought was the most vigorous setting... pots and pans with storm wash. Failed within a minute. I took out all the dishes and racks. Now... it works. Bottom rack. Works fine. Top rack... fails.Experimenting a bit, it fails when the water first attempts to spray out the top rack. That nozzle at the back of the dishwasher hooks into the spinning bit on the bottom of the top rack. I cleaned and rinsed it with vinegar to remove any build up. Still fails. Of course I let it all dry and tried again. Now it fails and the top part is still dry. I smack the side of it a few times and now its sort of working again. No telling how long until it fails again. It is so aggravating.

Weve called customer service for Samsung several times. They were not helpful and they did not support the customer need. Samsung knows of a faulty design on the icemakers of their refrigerators yet refuses to acknowledge and make it right for their customers. There is currently an open class action lawsuit for this problem, yet Samsung customer service wants to charge its customers to send technicians out to repair knowing that the icemaker will become faulty again. I am very dissatisfied with Samsung products and will not be purchasing or referring their product again.

I agree with all other complaints. I have had this dishwasher (Samsung dishwasher DMT800) since October 2010. I have always had problems since the beginning. I had to replace plastic raisers on top rack at least 3 times and another is breaking. It does not clean dishes. I have to use heavy load just to get a little cleaner. Plastic detergent door doesnt always open. I cannot put any dishes close at all. My other dishwasher (in the old home rental) still works great. I wish I still had it. I have tried several different ways to get better cleaning from the dishwasher. I should not have to baby this machine to clean my dishes. I have an OE error now. I purchased it at Lowes and extended warranty. I called on 02/03/13 and cannot look for service until 02/13/2013. Very inconvenient. I actually have shopped for a new one. Does not have rinse, only cycle. I was told by the salesman it did. All I want is a dishwasher you can use rinse only and put dishes in and have clean dishes. Not too much to ask!

This a wonderful Refrigerator. Lots of room and very strong door shelves. One holds a gallon of Milk and a gallon of Pickles at all times. There is truly an abundance of LED lighting. I also enjoy the power cool and freeze features. The only thing that is the slightest of issues is its very hard close the freezer door quietly in the middle of the night. There is a pretty loud click when it locks shuts. My wife says Im nitpicking. I probably am.

I have a 2 year old Samsung French Door Refrigerator which leaks and when we pulled out the bottom drawer, the entire bottom of the refrigerator was full of moldy water. We contacted 1800SAMSUNG. They said the fridge is out of warranty and it is our problem. We tried to find a service rep in our area and it kept resetting. I just want to speak with someone who knows about the product so that my husband can fix it. We are retired and cannot afford to have someone come out.

I have the Samsung Elite gas 6.3 cubic feet flex Duo Range. The functionality of this range is top-notch, Bakes like a dream.. My only complaint and its a huge one because of the price point of this Appliance is the shoddy finish. The enamel cooktop started peeling within 6 months and the black stainless isnt really stainless. Its a cheap black/paint coating that has been flaking off after about 3 months. It is a really beautiful stove, but very aware of the lack of durability if you are buying it for aesthetic reasons. It is pretty pricey to have repair service for finish repair.

Although my Samsung Refrigerator (Model RF217ACRS) looks great and worked fine for a while, the fridge is a lemon. Do not buy a Samsung fridge. Even though I have had two visits from a professional and had one part replaced, the fridge suffers from major ice buildup problems. At first it was ice and water in the bottom of the fridge. Later it was ice buildup that cut off the flow of cold air. The machine needs to be unplugged and defrosted on a regular basis which is extremely annoying. The machine has power but is not dependable.

I am having problems with the oven temperature in my brand new Samsung gas range purchased less than a month ago. When the preheat feature arrives at 350 degrees, it is not that hot in the oven. I have placed an oven thermometer in my oven because of the uneven temperatures and untrue displayed temperatures. When I called the Samsung phone number, the tech told me how to adjust or as he called it recalibrate the temperature. I did try this, however, It still appears that it takes 20 minutes or longer to reach the required temperature. In my previous 30-year-old gas range, the temperature reached the requirement in ten minutes. After reading the comments on this site (I wish I had known about it before purchasing my Samsung gas range), I would have chosen another brand. Now, I am afraid to even try the self cleaning feature.

My wife and mother in law purchased a Samsung refrigerator on a whim without doing their research. Consequently we have a fridge that has given us nothing but problems, the main one being that its not cooling. Had the service guy out (again) and three days later its not cooling again? Im back to putting food in my fishing cooler. Stay away from Samsung refrigerators at all cost! Gotta make yet another service call.

I purchased a Samsung stove, microwave, and refrigerator with a bottom freezer. The fans kept getting louder, so we called Samsung, who would only refer us to a repair person. Even though the back of the refrigerator is sealed, and the warranty says it covers sealed parts, we were told that it didnt include the fans. We were referred to a repair company and were told it would cost us approximately $375 to repair. We looked at reviews on this website and became extremely upset. Not only is this a common defect for this refrigerator, repairs have failed, having the same problem reappear. Why cant something be done to protect the consumer. I will never buy another Samsung product, plus I read that Samsung is owned by Maytag. What do we do? Weve purchased many, many items at Lowes, where we bought these items. You would think they would stand behind their product, but no, they only sell them.

It is true Counter-Depth which is very attractive. Easy to see/reach everything due to this design, and the French Doors. Easy use of freezer as it is a Drawer. The handles are large so easy to grasp and clean.

A new problem has arisen with our Samsung DMR 77 dishwasher. We resolved two old the ones frequently mentioned by others here (see below). New problem is that after two years of use, the upper spray arm drops off its mounting and when snapped back, falls off again in use. We had the same problem others reported with the dishwasher turning on at the slightest touch or seemingly even a near approach. Samsung should sell the technology for proximity switches. But the solution is simple: turn on the child lock feature immediately after the cycle begins. That is, disable when you want to run the damn thing, then enable as soon as the cycle begins so you dont forget. Problem solved with minimum hassle. We also experienced the Lego snap-off wheel problem, lower rack only, and the only solution we found is to pull the rack straight out. Cheap or stupid design, no question. We bought Samsung dishwasher, microwave, and range (and TV) when we redid our kitchen. The dishwasher has been worst by far in quality.

STAY CLEAR. We replaced all of our kitchen appliances in 2014 with Samsung products including a fridge, stove, dishwasher, and microwave. This has turned out to be an expensive mistake. The 1 year warranty covered the first year of problems. Since then we have had to spend hundreds of dollars to keep them running.

Right after 5 year warranty expired the ice maker started overflowing causing the bottom freezer shelf to get stuck to the ice that formed on the cabinet bottom. Service call would have been $170 + parts - I have a hammer and was okay breaking up the ice. Now the compressor has died (less than 6 years in operation and the warranty on sealed parts ended at 5 years). What a piece of junk and Samsung customer service is an oxymoron - (sent emails to Director of N. Amer. Customer Service right after warranty expired for ice maker issue) with no reply. Never will I buy another Samsung product and am happy I have an iPhone not a Galaxy. $1600 for a unit that lasted less than 6 years - they should be ashamed of themselves...but that would require responsibility and customer service.

I bought a $1,300 Samsung side-by-side refrigerator from Conns. I had it 6 months, it quit making ice and sounds like an airplane is about to take off! I have had the ice maker and the entire back of the ice maker replaced 3 times in 2 years. My warranty ran out, now Im stuck with this $1,300 piece of crap. Conns told me to call Samsung, well thats a laugh. They tell me to call Conns because when they shipped it out, it was perfect. Conns says they arent to blame. Well I guess Im to blame for buying this beautiful refrigerator that on the inside is a piece of crap. Now Im stuck with a 2-year old refrigerator that doesnt make ice and sound like an airplane in my kitchen. Thanks Samsung for your crappy service.

We bought a Samsung French door refrigerator on June 28, 2012. Only a few days after purchase, spots began showing on the stainless steel doors. I called Samsung and read their suggestions online, which was to use a stainless steel cleaner as well as WD 40, but nothing removed the spots. They grew worse until the entire door was covered. I have been completing service requests with Samsung for three months now. Samsung canceled the first two requests and finally sent a Samsung service company to look at our fridge. The service company said they have never seen it before, and that it was most likely a finish defect. Instead of taking care of the issue, Samsung is refusing to replace the doors, stating that it was a cosmetic issue. As you can see by the picture, it is a serious issue on this $2600 piece of crap that Samsung refuses to repair. I own four Samsung TVs and other items, but I will never buy another Samsung product. Who else has this issue?

I purchased a side by side Samsung refrigerator Aug 2013 and believe me it has been nothing but trouble. I will never purchase nothing with that name Samsung on it. This is already the third time I have had to get this refrigerator fix and now I am sitting here waiting on them to order parts again for this piece of junk. I have truly had it with this Samsung piece of a junk refrigerator model RS261MDRS/XAA.

My husband and I purchased a LG French Door Fridge when they first came out. It lasted 3 years, the motherboard died. After much research we purchased a Samsung French Door Fridge model RF266AEWP. As of right now, the noise from the fan in the fridge hitting the accumulated ice is pretty loud. Loud enough that I cannot hear a conversation in the next room. My husband called Samsung in regards to this (after we had defrosted the fridge 4 times since June of 2015) and they said that we would have to have a repair person come in and fix it to the tune of $140.00. Samsung has been aware of this defect since 2005 and has done nothing to rectify the situation. Needless to say I have now joined the thousands of other consumers in a class action lawsuit against Samsung. Now onto the Samsung stove we purchased. We purchased a Samsung stove, had it installed. I did the self-clean cycle on the stove one night and opened it to wipe out the soot that was inside and noticed that on the bottom panel of the stove, the paint had melted. My husband called Samsung and was told to shut the stove off and shut the gas off to it as there was a defect and the house could blow up. HMMMMMM just a little scary. We called Best Buy (where we had purchased the stove) and they were very gracious with us. They told us to come in and pick out another stove. We picked out the 5-burner stove with the large capacity oven and a warming drawer. It was originally $2500 when we first saw it but was on sale for $1500. I guess we should have seen the red flag when the price was reduced by $1000. But we bought that one to replace the defective Samsung stove. Well about 8 months ago we kept getting an error of E08. I googled the error and Samsung advised you to shut off the circuit breaker or unplug the stove. So now every time we get the error, I have to pull the stove out from the wall and unplug the stove. Needless to say, in the future we will NOT be purchasing any more Samsung products. I cannot understand why they are rated so high.

Ticket **. My fridge stopped working under warranty and it was diagnosed as a bad compressor & Freon leak. They would fix the compressor the following week, but couldnt fix the Freon leak. So they would return with a new compressor and still not fix the issue? Yes, it was the Samsung policy. I called customer service and complained that I had a client (renter) arriving the following day. After hours on the phone, Samsung relented and offered a full refund. I went out and bought a new fridge. Now a month later, I called asking the status of the refund. They acknowledged they offered a refund, but they rescinded the refund offer stating that I refused the repair. I explained that I did not refuse the repair, I accepted the offer of the refund. After many more hours on the phone, I finally gave up. I do own 2 Samsung refrigerators, 3 televisions and just purchased a new side-by-side washer & dryer. Never again. Their new corporate mantra: Were Samsung - were here to screw with you. I am done with Samsung!

RS265TDRS - Purchased this fridge about 3 years ago. Fan started making a loud purring sound when cycling, then after a couple of days, the refrigerator stopped cooling. Spent $350.00 to put in a new computer board, thermostat and sensor. Now, two months later, it is repeating the issue -- loud cycling of fan and quit cooling. I have just purchased a new refrigerator and will NEVER buy a Samsung product again! Found this website when fridge died the first time and knew it was just a matter of time before it would crap out again. Shame on Samsung for making a product with a defective twin cooling system. Would like to be part of a class action lawsuit on this.

In March of 2015 my wife and I bought a Samsung 22.5 cu. ft French Door Refrigerator and the Samsung Protection Plus Plan. This refrigerators initial cost was $2,498.40 and the Protection Plus Plan cost was approximately $700. Beginning in late June 2017 the ice maker began to develop problems making ice cubes and finally just made watered slushy ice. I called the Samsung phone number listed on the Protection Plus contract 1-800-726-7864 and explained the problem. First problem was I could barely understand the staff person I was speaking to. Secondly I further explained I had the extended protection plan and needed service. I was given a repair ticket number and told I would be contacted within 48 hours. I received a call from a service company that Samsung contacted and was told there was a charge to come out and then additionally a charge for the repair. I was told their company did not accept the Samsung Protection Plan and to call Samsung back. It should be noted in my area there are VERY few repair companies that accept the Samsung Protection Plus Plan or even want to service their refrigerators. I was told by a repairman parts are very difficult to get. Subsequently I once again called Samsung and once again explained I need my refrigerator serviced under the Protection Plan. I will not go into detail of how many times I had to call Samsung which took a month to finally get the refrigerator supposedly repaired in late July 2017. However, even after the service repair the ice maker still does not function properly. It is now early August 2017 and I once again called Samsung and explained to their staff the ice maker still is not working properly. I once again was given a repair ticket number and once again was contacted by the same company that wanted to charge for a service call. I did some research and found the phone number to Samsung Protection Plus Tech Support. I called that number and explained the problem and am still awaiting a call from the company that performed the last service repair. In conclusion, I would NEVER BUY ANY SAMSUNG APPLIANCE having experienced firsthand the quality of their product. Additionally, their Samsung Protection Plus Plan is a serious JOKE and is a total waste of money. I plan on submitting for a refund of the money we paid for the protection plan which is possible per information within the contract.

We bought all new Samsung appliances one year ago. From the beginning the oven(s) would not maintain a consistent temperature. We took out the divider to make it a single oven as someone suggested, but that did not help. Two different service companies came and changed the thermostat and everything else they could to no avail. The last tech said he was sure the company would replace the stove because of the wild fluctuation in oven temperature, but he was wrong. The company said that a 30 degree variation in temperature was within acceptable parameters. I would like to see them bake something edible within their acceptable parameters. We are now stuck with a $3000 lemon.

The two boards that control the refrigerator and the compressor, the main board and the inverter board, have both gone bad. It will be a little less than $600.00 to fix them, including parts and labor. So now, I have a $3000.00 paperweight sitting in my kitchen, since that is all it is good for.

We bought a very nice, at least thats what we thought anyway at the time, Samsung Model RF4289HARS French door refrigerator from Home Depot in December of 2011. The ice maker took forever to make ice and it had very little storage. We ran out of ice all of the time and there was only two of us using it. In February of 2014 the ice machine stopped working completely. We had a service man come out and replace the entire front computer portion of the refrigerator that the ice maker was a part of. The cost to replace it was $863.58. Yes, thats right. $863.58 cost to repair an ice maker that was 3 years and 2 months old. Well, guess what. Here it is December of 2017 and the same thing has occurred. No ice maker. Broken again after just 3 years and 9 months after replacing an $863.58 part. Samsung makes a good TV. Their refrigerators are extremely pricing and break down every three years. Never buy a Samsung refrigerator. Buy a good old made in the USA refrigerator that will probably outlive you. Thanks for nothing Samsung.

Samsung makes a beautiful refrigerator. It is well-built with shelves and compartments. Please dont have a problem, because you can wait months for the replacement parts. Also, the phone support and their customer concern is deplorable. They give you constant run around and you can never speak to the same person. You must repeat what your problem is over and over again. They need a program to teach their employees better product knowledge and people skills. Samsung makes a beautiful product and then drops the ball with everything pertaining to the consumer. This has to be bad for repeat business. They make a sale but not a repeat customer!

DO NOT BUY A SAMSUNG FRIDGE!!! It is garbage. I only had the fridge two years. It makes noise like a rocket about to launch. It freezes up and have to defrost for days. Then will work for a few months. Samsung wont do nothing about it. They said they will a service tech call to set up appt but no one ever calls. I finally just broke down and purchased a Whirlpool fridge. Samsung should just stick to TVs and phones. Even my Samsung washer and dryer is junk.

We purchased a Samsung refrigerator in May of 2015. We had it 2 days and it wasnt cooling, so Best Buy brought out a new refrigerator. That worked for 2 weeks and then the freezer was not cooling. Everything melted and we lost the food. Samsung did repair it. Now the refrigerator is 2 months beyond a year of purchase and the icemaker has failed. We have had a tech here twice, he did not know how to repair it. Finally Samsung sent a tech of their own. Multiple design problems with the icemaker confirmed by the tech. We are going to have to pay for the motor in the icemaker. I dont know the cost yet as he is working on it now but he said it is not cheap. Samsung refuses to stand behind this piece of junk refrigerator. DO NOT BUY SAMSUNG!

I purchased a Samsung dishwasher to match the rest of the appliances. After less than 2 years, and minimal use --- we are only at the house 4 months out of the year-- the control panel went out. Its under warranty BUT we have to pay for labor. After looking at reviews, it sounds like 50% of the control panels go out. I think the company should reimburse the cost of labor or, Im in for a class action suit!

Samsung 3-Door Refrigerator Ice Maker - We purchased this in 2015. We’re disappointed in the icemaker from the beginning -- it did not make a lot of ice and ran out frequently. Then the icemaker started to freeze up periodically where we were unable to remove the ice storage box. Only by turning off the refrigerator were we able to defrost. On Monday, April 9, we called customer support for advice. I followed the instructions I was given and was assured that there would be a bucket of ice the next day. Wrong. The ice storage had completely defrosted. We noticed later in the day on Tuesday that the refrigerator was no longer cooling the frig or freezer areas. We called again on Tuesday and spoke with another representative who told us to do the same thing as the first. Nothing happened.After 75 minutes with this person, we were advised that we would probably have to replace the ice-making system, not under guarantee. She assured us that during this time, they were having one of their service people identify a local service location to assist. Then we told her that the refrigerator and freezer at least were working before we followed their instructions and shouldnt they be responsible for damaged food and whatever needed to get the frig and freezer working. She said to make an itemized list of the fold that was spoiling, take a picture and show the price. Didnt say they would reimburse, nor did she suggest any responsibility on their part for the problems caused by following the directions on the tech support.At this point, we asked for a supervisor. We were on hold for about an hour and finally hung up. We called again and were able to speak with a tech person who was able to at least get the frig and freezer working. The icemaker appears to be working now, but it will continue to back up and freeze, like it always does. This morning, another tech person called and asked if she could help resolve this over the phone. This was very disappointing, as I was expecting either a call from the local appliance repair place or perhaps the supervisor. This was unbelievable, and of course I was angry about how our problem was being handled. I mentioned that unless a supervisor was willing to call me back (I was no longer willing to wait for someone not to come on the phone), there was no longer a need for conversation. The tech support people were polite. But I will never, never again purchase any Samsung product.

Don’t be lured by the exterior look like I was. The engineered is designed for failure! After replacing icemaker 2 times, the seal system failed that cooled the refrigerator. $500 worth of food gone! 48 hours x 4 different service techs set up by them who were not CCF Licensed to work on the seal system. My Yeti Cooler works better than this Samsung product. Thankfully my cooler is working in the kitchen, now Samsung wants me to prove my purchase after buying in 2014 from Home Depot. Going to go buy more ice...

Products do not last. My microwave has broken down twice and washing machine and both cost more to fix than buying a new one. Have replaced washer with a Maytag and still waiting to replace the microwave.

1 - Found it was not functional upon installation (2days after shipped from Samsung.com). Cuts off and clock resets. 2 - Were told we’d get a cb 24-48h with repair appt ,,, and no callback. 3 - Was away but called 6 days later because of no cb,,, given ticke t#. 4 - Repair showed up 2 days later and no Eval done because unit wasn’t uninstalled (no one said to uninstall it). Given appt for another week.5 - Repair came out a week later and said product had damaged frame inside unit causing fan to hit some other machinery inside,,, Needed to refund/replace. 6 - Called 24h later and was adv tooo late to refund or replace,,, that WE waited too long to do that. Referred to Warranty services in TX. 7 - Tyrone/warranty dept states Repair’s documentation isn’t clear about who or what damaged the unit….warranty voided. We are the not so proud owners of a brand new broken microwave and I felt compelled to warn others. 494 bucks is 494 bucks and the fact is we paid them for a broken product and they didn’t make it right. That’s completely unethical. Shame on Samsung. Shame.

I have owned my Samsung refrigerator for over 10 years and it still works as good as it did when I first bought it. Initially, I was reluctant to buy the fridge due to the over $2,000.00 price tag; but, I went ahead and bought it. I am so happy that I did; my family and I love it, and if ever comes the time where we have to purchase a new one, Samsung will be the brand we purchase. Samsung forever!

Samsung Refrigerator Model RF217ACWP/XAA Paint Peeling Handles - This refrigerator has been a nightmare. First the ice maker did not work properly. Then the top handles peeled and were replaced. Now the freezer freezes ice cream like a brick on the lowest setting. And again we have to not only replace the handles that were already replaced on the top, but we also have to replace the handles on the bottom. Samsung led us to believe that we had options of replacing the refrigerator or refund but then denied us and said they would fix it. I got a call today and they said it was cosmetic so I would have to pay to replace the handles that were ordered and ready to be installed. I am furious. I contacted the CEOs office by email and will continue to update my progress.

Samsung is selling DEFECTIVE refrigerators. They have known about it since 2007 and they continue to sell defective fridges. They should have done a recall long ago. My Samsung refrigerator ices up and leaks water under the crisper. Samsung gives customers the run-around. Terrible and dishonorable service.

DW80F600UTS/AA - We have owned this dishwasher for 18 months. We purchased a new home, and the dishwasher was brand new. After six months the delicate light came on. We did our research and called Samsung. They recommended checking the drain hose and house drain as the error is a drain error. There was no issue, so we disassembled the sump where the screen was to inspect. There was very little amount of debris in the sump. We reassembled and the problem went away. Three months later the same problem occurred, and we went through the same scenario. I finally had enough after the fourth time assembling and disassembling the dishwasher and contacted Samsung. All they would offer was to set up a service ticket now and that it was out of warranty. This issue should not be occurring with a dishwasher that is 18 months old. Stay away from Samsung Dishwashers. They are nothing but a headache.

I have been happy with my Samsung until now. I have had my ref for 5 years. Every day or two, I noticed water standing near the bottom. I started blaming my poor dog. It wasnt the dog! Water is leaking out from under the bottom drawer (freezer). Ice is accumulating around the freezer door where the rubber meets the plastic. Cant figure out actually where water is coming from. After reading all of the comments on this board, this appears to be a problem others are experiencing. It sounds as if there is no help from Samsung. My ref is out of warranty. I guess Ill just keep mopping up water.

Can get no satisfaction on when someone will come to look at fridge and get compressor replaced. Day two of trying to get handled. Model RB217ABPN, purchased 9/22/2009. Compressor still under warranty. Do not plan to purchase Samsung products again if this is the service I get when problems arise.

My old refrigerator had a water dispenser and the water tasted fine. It did not have a water filter. I got the new Samsung with a water filter, and right away, the water tastes bad. I changed to a new water filter and did everything they told me to do like flushing out the filter, and the water still tastes bad. What can I do to get good water again? I do not want a refrigerator that I cant use the water feature.

I too have a Samsung refrigerator Model RF217ACWP French door, bottom freezer that drips water under the vegetable bins. Bought it in July 2012 and had the problem the first time just before the warranty expired. The repairman said that it is a common problem with this model. It was fixed under warranty but now a year later it does the same thing. Im sure it will cost a few hundred dollars to fix again but why should I put money every year into it. I too will never buy another Samsung product. Our 50 plasma TV started having problems 2 years after we bought it with no help from Samsung. They said that is why they encourage people to buy the extended warranty.

Dependable and works as expected. Good quality for the money. Great appliance appearance. Makes your kitchen eye appealing. My previous neighbor bought a Samsung refrigerator and ten years later its still running as it did from day one. I am planning to replace my old Rival with a new Samsung. Would recommend to anyone looking for a good buy with lasting ability.