Had this refrigerator for 10 years and had problems with the freezer size. The service dept sucks!!! With Samsung, no regular appliance repair will touch it since they cannot source any spares unless you are an authorized service center. Result = lousy service!! We had the tech come in last month and after talking to some superiors over the phone half the time, said it was a thermostat issue. No spare on hand despite the fact that the symptoms were well described to the Samsung call in center over 2 calls of 30 mins each. Replaced a thermostat which he claimed was not meant for this model and guess what? Broke down in 1 month and had to call again. Despite asking for not sending the same guy again, they sent him. Fine, this time he opened out the fridge fully and claimed some more parts are defective and could not explain why this could not be determined earlier. Anyway, long story short, we went out and bought a GE fridge and decided NEVER SAMSUNG again.

I received a brand new Samsung refrigerator model: RF263AFRS, purchased from Sears in February 2011. Despite appropriate care it failed the summer 2013 (two years!). Neither Sears nor Samsung offered to stand for the quality and the consumers concern for the excessive noise (now clearly audible through the entire two storey house!). The cooling also seems to be an issue. I am in the process of confirming the latter with an internally placed thermometer. I called both the Sears and the Samsung representatives: it appears they are not willing to investigate their failure to provide a quality product expected to perform up to expectation for at least 10 to 15 or more years similar or better than the old fridges we still own. There is something wrong with quality of Sears service and product from Samsung. Consumer be aware.

I bought a Samsung oven in Oct 2016. The temperature was not correct (less than what I set it) and I didnt know it until I put my turkey in the oven for Thanksgiving. Called Samsung & they sent a repairman. Temps were still not working correctly. Called Samsung again and the same repairman came out but said he needed to order a thermometer. 3rd visit he said it was working, but temps dropped about 25 degrees, then rose over 30 degrees. He said this is how ovens work. The oven is still not fixed but at the end of Jan they are sending another repairman. The saga continues. What a poor product and customer service. The warranty could expire by the time they fix it.

As many others have complained - our Samsung fridge started icing up and filling crisper with water after a year and a half. Samsung states there is no recall and offers no extended warranty although it is obviously a design/construction issue. Their recommended repair service replaced the back panel - stated fan wasnt working (no way to verify) and drain tubes in back/bottom due to poor design and new ones have a better filter. For these fixes we were charged $475 and they only warranty for 90 days! Sad to say, from reading other posts it sounds like the initial problems will recur - probably in a year so no help from Samsung or their recommended repair service. I wish I had researched before purchase - too many complaints here - all with the same issues! There should be a class action suit to recover costs for their defective product! Boycott Samsung -- JUNK!

We purchased a Samsung french door refrigerator in 2012. It has an external ice and water, along with the bottom freezer and a drawer that has various options. Since 2014, we have had significant problems with the ice maker. The repair person has been here 5-6 times attempting to fix what he calls a manufacturing and engineering defect. Apparently he has seen this problem multiple times. It doesnt make ice, then it makes ice but it all melts and refreezes in a solid block. It continued this cycle over and over until it burned out its fan. Multiple calls to Samsung have gotten me nowhere except that I have now spent nearly $1000 trying to fix a $2500 appliance that is still brand new.

We purchased a Samsung OTR microwave model SMH9187W (from Sears) in June 2011 and it was installed in July by Sears. I returned from a 3-week trip in mid-August and found the microwave door ajar and the light on. The latch hooks on the door had no tension and could not keep the door closed. Everything seemed in working order when I hand held the door shut. I called Sears and they said, Sorry, youre one month out of warranty. For $75.00, well send a serviceman out, but youll have to pay for parts and labor in addition to that. However, they offered a deal of almost $300.00 for a service contract to take care of the problem. Big deal. I can buy a new microwave (not a Samsung and not from Sears) for almost the same amount. So much for the consumer reports and salesman recommendation! So far, Samsung has provided no more encouragement. They recommended a close by repair service phone number and when called, they said they can supply the part for repair, but did not get back to me on a price. When asked, Is it difficult to replace the part? The response was, Not for us. Such beautiful concern. I asked, Are there instructions with the part? No. How do you people stay in business? Beginning to sound like pre-WWII Japanese junk.

Samsung rf28hmedbsr - We have had 4 in 2 months and have had nothing but problems with customer service. It is the worst and very unfriendly. Still Samsung cannot tell us why the fridge just stops chilling and ruins all our food, twice! The third time we were home and saved the food. Just received 4th and hope it works. Repairman said he would never own a Samsung! Nice! If this one breaks, then Whirlpool here we come, just like the repairman said!

I have never replaced all my kitchen appliances before..my contract had just finished his kitchen and went with Samsung..I bought a refrigerator, a dishwasher and an stove..that purchase was probably the best MONEY I have spent..I love my KITCHEN.

I refuse to give Samsung any further business due to their lack of customer service and support. I purchased a refrigerator from Lowes and the water dispenser produces foul odor and taste, rendered undrinkable. Ive had 4 service calls to fix problem and each technician visit had a different story as to why it occurs. However it reoccurs in less than a year. This makes no sense at all since our house is on a full-house water softener and filtration system. Now Samsung will not admit or take ownership of the fact their this model is faulty. Support will only issue another service visit at my cost for parts and labor which does not resolve any issues. Samsung French Door Refrigerator Stainless Steel Energy Star model RFG238AARS.

My story is the same as everyone elses. A 2-year-old Samsung over-the-range microwave starts beeping and I get the SE error code. I think Ill skip the repairman route. (I was having trouble finding one who would work on it anyway.) Class action lawsuit? Im definitely interested.

Worst appliance purchase Ive ever made. Required 3 repairs calls within the first months of owning. It does not clean dishes thoroughly and now leaks. Its less than 2 years old. Samsung needs to stick to electronics.

Dishwasher never worked well. I complained to Lowes 2 weeks after purchasing but nothing was done. Then the dishwasher stopped working completely. I called Lowes and they had a crew come out twice and try to fix it with no luck. We have been without a dishwasher for over 5 weeks. Lowes said we had to contact Samsung so Samsung could issue a refund back to Lowes. I wonder how much longer that will take?! Another month?

I purchased my Samsung DW (Model DW933) through Lowes. After 2 months, I noticed a smell that is always present - even after I cleaned the dishes. It is awful. Plus, the glasses dont stay up. I have several broken glasses when I open my DW, I can count on one of them being broken... The top rack is a joke. Spoke to Samsung and they sent a repairman out... He was a joke. I could not understand him. He told me to use vinegar too like I did not know that already. Waste of time. Im SO FREAKING UNHAPPY with this dishwasher but Im stuck with it. Samsung should recall them... Oh by the way, the rollers on the bottom shelf do not glide back and forth. If you take the shelf out too far, it will fall down onto the door. There are no stops to prevent this from happening. I need some help here. I dont have 700.00 for another new Dishwasher. :(

I had 1.5 year old Samsung dishwasher DW80J3020US/AA, SN B0G8DG518407E which had 5 year manufacturing warranty. However, after 1.5 years of service machine stopped working. Control Board went bad. Samsung technician Mike from Lake Electronics, LLC who visited my machine was nothing but a fraud. Even without looking at my machine he claimed that my machine was infested by bugs and left. My repeated attempts to get from Samsung or Lake Electronics any documents proving the statement of their technician was laughed at by both Samsung Customer Service and Manager of Lake Electronics. Final answer from Samsung Customer Service was: Your Warranty is void.My technician from Broward Factory Service told me that Samsung dishwashers and other electronics are very bad and unreliable, and that I would be much better off replacing my machine than fixing Samsung on my own dime. Anyway, Samsung dishwashers are bad, and think that class action lawsuit against Samsung and its Customer Service is warranted.

We purchased all our appliances for our new home. Everything still works but our icemaker on our Samsung Refrigerator. We paid 2,000 plus for this item and icemaker maybe worked 6 months. All froze up and leaks down from of our refrigerator. It is such an inconvenience, to have to fill ice trays and break our own ice. Having the drawer for a freezer is hard to place ice trays and it takes up space to store the ice we made. I called Samsung and they are denying any issues with their icemakers. Lady acted like she had never heard of this issue. I feel like we are living in the dinosaur age with this, but I cant justify buying a new refrigerator and we shouldnt have to, Samsung needs to repair this defective product that they sold to hundreds of people like me.

We bought a beautiful looking RF30HBEDBSSR/AA and had nothing but trouble with the ice maker. Samsung will not come up with a solution or stand behind their product. We thought about replacing the ice maker but Samsung has not corrected the problem, so buying a new one will not solve the problem! We have to defrost the freezer the old fashion way, with hot water. We are tired of doing this process because we have to keep the refrigerator doors cracked open so it wont start freezing again. By doing this we have lost perishable goods. We have replaced our Washer and Dryer with a different brand because Samsung wont fix the problem and now we are replacing our refrigerator even though its not that old! Next well replace our range. We started replacing our TVs also. NO MORE SAMSUNG!!!!

Bought this unit 3 years ago and now in the middle of the night it starts beeping showing error code SE and will not work. I made soup on the burner. This is an over range unit. Under the control pad and apparently the stream damaged the keypad controls and rendered the unit inoperable. What a sham. What did the engineers, if there were any, think that the operating environment of this model oven would be, arid? I will not buy anything with Samsung on it for the rest of my life and will take my business to other than Lowes. What a scam. Please notify me of any group suit against Samsung for this unit.

Refrigerator was purchased on 2/20/12 at Best Buy. 22 months later it was not freezing or cooling. I contacted Best Buy and they informed me that I only had a 1-year warranty. I went home, pulled out my product information booklet and found that I also had a 5-year warranty on the sealed system (refrigeration system).I called Samsung on 12/20/2013. It is now 32 days later and my refrigerator is still not working. I have had 6 repair tickets, the first was cancelled by Samsung as they said my refrigerator was no longer under warranty. I reminded them of the 5-year warranty and stated that that seems to be the problem, the refrigeration system. The CSR said Well, it could be the computer! A repairman finally showed up on January 9, 2014, he walked in with parts in hand, Im not sure how he knew what to bring as no one had been to my house to look at the refrigerator. I think they assumed it was electronic as he replaced the mother board and I asked, So thats what was wrong? He responded Well, I cant tell by just looking at it but the compressor began working when I plugged the new one in. Then he said These sealed systems are so well made, they almost never go bad! Thus the assumption that its not the sealed system.Well 15 hours later (January 10, 2014 at 9 a.m.) refrigerator still not cooling and I called Samsung back. That was ticket #3, I am now on ticket #6 as #4 was cancelled on January 16th, something about after 7 days it has to be cancelled if nothing has happened with the ticket. Ticket #5, well the repairman they assigned this ticket to couldnt come for two weeks. At this point the CSR said, Let me see if I can request a replacement. I thought, now we are getting somewhere....only to find out 2 days later that this request could be denied and I would have to start all over with a new repair ticket. Also, if you request a replacement you get a pro-rated refund, not replacement value, the refrigerator is still under warranty if its the sealed system but they only offer you a pro-rated refund!Im not sure how Samsung can do this but they are apparently getting away with the absolute worst customer service I have ever encountered. 32 days and no refrigerator and medication that requires refrigeration. We have been living out of ice chests for 32 days and counting...

Samsung dishwasher has a great capacity size. It is very quiet when operating and cleans as well as any others Ive had over the past 40 yrs. The stainless steel look is very updated and it doesnt stick out from the cabinets. I would purchase this brand again. It is a good fit for a large family or someone who has lots of company!

Had some noise. Wasnt terrible. More like a low hum. Water started to pool in the crisper drawers. Found the problem and resolution on YouTube. Time consuming but moderately easy. Many wouldnt be able to be as resourceful. Its a design flaw and Samsung should have recalled. Cheap jerks. Door handles were black. My 4-year-old fridge handles look like Ive dragged them behind my car for miles on a dirt road. Unfortunate. Otherwise, everything else has been awesome.

I wish I had read reviews before purchasing the dishwasher. I had purchased the refrigerator and was somewhat satisfied so I purchased the dishwasher so that the appliances would match. Both are stainless steel (so they say but magnets stick to the front of the dishwasher so you know its not stainless.) The front of the dishwasher has rusted but in addition to that (this was actually the icing on the cake) the dishwasher has not worked more than it has worked. Always stopping, giving blinking lights, had to replace the level sensor twice, clean out the line numerous time and it really doesnt clean well. The refrigerator while not rusting doesnt drain and a thick sheet of ice gets under the drawer. We have to take the drawer out and soak up the water and ice. Nothing but issues. I hate both appliances and will NEVER purchase another Samsung appliance again. I wont even take it for free. Thank you.

We purchased the Samsung RF266AASH from Lowes four years ago when we moved into our new house. We are currently on the 4th repair for the same problem. The refrigerator stops getting cold. Yesterday, we find out Lowes will no longer repair Samsung appliances. I will tell everyone I know to stay away from Samsung appliances at all cost. It is just not worth the hassle. I even paid for the extended warranty which was supposed to cover food spoilage but that never happened. Im very disappointed!

SAMSUNG RS22HDHPNSR Counter-Depth Side by Side Refrigerator - Do yourself a favor, when researching what brand of refrigerator to buy, EXCLUDE Samsung from your list. After a year of purchasing this fridge from Best Buy, the unit stopped working. Fortunately my husband registered the fridge on Samsungs website and got an extended warranty of 3 addl months. After dealing with the terrible customer service and finally got the right repairman in, the repairman couldnt exactly tell us what was wrong with it. He said I think there is a leak so Ill repair that, but it could break down again today, tomorrow, next week, next month. That did not leave us with much comfort. So, here we are a few weeks later, and the fridge stopped cooling, AGAIN. Yet again, we are wasting our time explaining the situation to Samsung, then to have another service guy come out again which is scheduled a week from now because theyre all booked probably because they are trying to fix other lemons from Samsung. I dont know whats going to happen with this fridge, but my advice for those looking to buy a fridge or any appliances is DO NOT BUY SAMSUNG! Youll waste your precious time and money. Not worth it.

I have had the worst experience with my FIRST and LAST Samsung purchase. My fridge like many others has the issue of the drain tube freezing causing water to drain into your vegetable drawers and under the drawers. It took me a few months to determine this was actually the fridge causing this and not my kids with water bottles. The first agent I spoke to said well why did you wait so long to call, it’s not like this started yesterday. After explaining that I initially thought my kids were placing open water bottles and they were spilling, I was told that I was not covered under warranty as my unit was made in 2014 even though I didnt purchase it till 2015. The agent asked me for proof of purchase and even after I explained it was purchased from a lease to own I was assured that if I had not had the unit for 2 years I would be covered. I sent in my proof of purchase then was told it was not valid and they needed my lease agreement. I again was assured that once that was sent in that Executive Relations has given the go ahead to cover this issue at no cost. I sent in the lease agreement as requested to then be told that I was OOO since the unit was manufactured in 2014 even after I was told they would cover it. I have spoken to several advisors and not one has been able to locate the previous notes on what has been told to me. This has now been an ongoing back and forth for the last 3 weeks. This is a well-known issue on this model and it’s beyond disappointing that a company like Samsung does not rectify the issue when a customer calls in concerning this WELL KNOWN ISSUE. After 3 weeks of back and forth calling I now have to wait another 24-48 hours for the service company to call me and then I still dont know if I will be covered for this issue. I will not ever purchase a Samsung product just in the fact that they are not willing to make things right with a first time customer with a known issue. Customer service goes a long long way and unfortunately Samsung has proven Im replaceable and dont need me as a customer.

I purchased a new Samsung refrig 267 that has had a few service issues. The ice maker is very noisy and does not work smoothly, but the largest issue is the cooling system that leaks water and freezes under the cool pantry drawer. I had an authorized service agent come to fix the problem, but after an hour and a service charge, he said it was not repairable. Samsung will not stand behind the product and would not help in any way. Due the fact that they have thousands of unhappy product owners, I would hope that they would take responsibility and own up, even if it takes replacing the product at no charge. I understand the later models have new technology that eliminates the problem that thousands of current owners are stuck with.

On 8/11/2010, I bought a Samsung 264 L capacity fridge from Electrical Discounters in Port Augusta. In about Aug 2012, my fridge broke down. No worries, Samsung took about 2 weeks to repair using a local technician. The local technician was very hesitant to take on any more Samsung warranty claims as he has had problems in the past. He was kind enough to replace the timer defroster at the back of the fridge. I lost over $300 worth of food. In the end of October, my fridge broke down again. I expressed my concern as it is a 2-year warranty coverage that expired on 8/11/12. Samsung acknowledged this (apparently noted this) because as far as I am aware, there is only one fridge technician in Port Augusta, hence my cause for concern. The problem - exactly the same as the first time it broke. Again, the timer was replaced after another 2 weeks without a working fridge. I was never contacted by Samsung. I have initiated the calls and contact on every occasion. You can imagine my frustration when on 26 December 2012, items in my fridge were growing mold and my ice cream in the freezer was almost liquid (semi-soft). I refused to believe so I waited a day before reporting it thinking maybe there had been a power outage that I did not know about overnight. I reported the fault on either 27th or 28th December to Samsung. Samsungs solution - you need a technician to look at it. It is exactly the same problem as the 1st and 2nd time. And now the technician refuses to play any further part in dealing with my fridge or Samsung. As far as I am aware, there are no other fridge technicians in Port Augusta. The closest would be Whyalla or Port Pirie. I struggle to imagine them making a single trip for my Samsung fridge only. I have since called Samsung 4 times inquiring as to my status as I have never received a phone call from them updating me on my status. I was informed that a technician would need to examine the fridge and now, after just getting off the phone with them, they advise that a technician will look at repairing the fridge. I have expressed my desire at having the fridge replaced but now that no technician in Port Augusta is willing to deal with Samsung, I am left at a loss. The replacement of a fridge leaves me inevitably frustrated as I am concerned I will be given another dodgy Samsung fridge with no one to repair it. I have made Samsung aware of these concerns to which they note but never contact or update and to be told that a technician is looking at repairing my fridge (which has broken down 3 times in the past 6 months) is upsetting.I have given Samsung ample opportunity to update me and liaise with me but as you can see, my frustrations are continually growing as I now do not want a Samsung fridge. I would like my money back as they are not offering me a suitable alternative. I was advised by email on Jan. 4 that a case manager has been assigned to me complaint but I have yet to hear further from them. Please help me. All I want is a working fridge that I can rely on.

We bought a Samsung SMH9187 in April 2011. It started to give intermittent (1/month) SE error and beeping around November 2011. We did not call for repair as the microwave still worked. The microwave completely stopped working in May 2012. We called Samsung to inquire about the error and learn whether there was any chance the warranty would cover it, since it began months before the warranty expired.They attempted to argue that the warranty was from date of manufacture (and thus ended in November 2011, thankful I had my receipt with date of purchase). We were informed that Samsung would pay for the replacement part but not the cost of installing it. Their authorized repair company would call us in 48 hours. We didnt hear anything from them for 5 days. We called Samsung and asked if we could have the part sent directly to us, no, this is against their policy. The authorized service company indicated a cost of $145 to replace the part. However, they cant do anything until Samsung Service includes more information in their service request to the authorized dealer.I contacted Samsung again and asked them to provide me with the part number that needs to be replaced. They gave me the phone number of their authorized parts dealer and told me that this dealer can provide me with the part number. The authorized parts dealer told me that they cant provide me with the part number over the phone. I need to go to their website (samsungparts.com) and look up my model # and use keyword control panel. Im told that the part I need costs $78.98 (she can tell me the price but not the part number?!)I still dont know the part number that Samsung was going to provide me for free, but the website has two parts called control panel for my model of microwave, one of which is $78.98. Luckily, the website does include the part numbers. I checked Sears Parts Direct and found the same part for $40.99. I ordered it, paid $11 shipping, and Im now hoping that the replacement process is relatively simple.I understand that things break, but, after my experience and seeing all the Samsung SE stories on the internet, Samsung products and service are terrible! Im beginning to think that Samsung is purposely making it difficult to learn about the meanings of the error codes and how to repair them, so that you use their service company or buy parts from their overpriced supplier.

My Samsung refrigerator model Rf260BEAEWW was delivered 5 days ago. I had to attach three handles which requires 6 small anchor screws. Only four were included, so I called customer service. After a 34 minute phone call with Samsung where I was continually made to feel not like a customer but as a person trying to scam them for two screws. They advised they had to determine if it was within 30 days and after giving them the serial # I also gave them the manufacturing date of June 2017. After 30 minutes, they told me I would then have to send them a copy of my receipt. It would then have to be approved to send these two screws.Totally frustrated I went to the store I bought it. They called Samsung and the salesperson advised, after an hour on the phone with their rep, they were going to contact me and arrange when a tech could come out and look at my refrigerator before it would be verified that I would receive these two screws. Still waiting, totally ridiculous. Obviously a very authoritative organization, lacking leadership and the ability to allow simple decisions to its employees.

I purchased a Samsung rf267aers refrigerator 12/01/09. The issue with this unit is the following. We the owners of this unit all (have) the same problem. Lousy design of defrost system allows the defrosted water to freeze in the discharge tube so it overflows into the lower platform under the pull out shelf. When it freezes, it freezes the roller wheel on the bottom of the shelf in the layer of ice and it wont move until you defrost the fridge to the point it releases. There are YouTube videos of how to defrost the coils but Samsung has known about this forever and wont fix it.So every month I remove the bottom tray and remove the built up ice slab. Now I have called samsung several times. Samsungs directions defrost the refrigerator. But even that process DO NOT solve the problem. ONCE unit was turned on again the SAME problem returned. I once inquired to samsung tech people how much it would cost me to fix the problem $700-$800 with NO GUARANTEE. BUT THEY WOULD put the old parts back. Of course I would have to pay for the labor for the install and removal that was about $165-320. Samsung bad NEWS.

We bought a Samsung dishwasher (Model # DW80K705045) in March 2017 from Lowes, after 15 years with a Bosch. Looking back now we should have done our research. We would have seen all the bad reviews. Christmas Eve the dishwasher went into failure mode. “Leak in System”. Within a few days the dishwasher worked again but 3 days later the same thing happened. It took 12 days for a repairman to come and determine the problem. We were told it would be a huge job that required a full day, the dishwasher motor would have to be rebuilt on my kitchen floor, and no guarantees that the repair would work. This repair will require my husband to take a day off from work. Fast forward to 3/20 and we still do not have the part. According to Lowe’s the part has been in for 2 weeks now and we have not been able to schedule a repair. We are unable to use a different repair company because this is the one Lowe’s contracts out to. The dishwasher can only be run with few dishes and on short cycle. We don’t know when it will go out again. Numerous calls to Lowe’s and Samsung have gone nowhere. Neither company will back up the product. Samsung will not replace the dishwasher until 2 attempts to fix it have been made. Lowes won’t offer a refund because we have to go through Warranty service for the first year of owning the product. The Warranty is through Samsung. Totally disgusted and frustrated.

We have a two year old french door model. The ice maker dispenser mechanism seems to get frosted up and stops dispensing cubes. When cubes are selected it wont allow the cubes to drop. It just drops small chunks, you can hear it grinding away. The crushed side works fine. We remove and empty the bin and allow the mechanism to dry out. After reinstalling the mechanism it frosts up within a couple of days. This just started about 4-5 months ago.There are no other frosting in the freezer. Ive read many other ice maker complaints with Samsung.

In Jan 2014, a friend purchased a Samsung Dishwasher. A month later, it started to leak water onto the hardwood floor. Multiple service calls included a trip EACH to 1) verify the unit was actually leaking, 2) order a replacement control unit (supposedly had a software update for the vent actuation, which DID NOT fix the problem), 3) verify the leak was still there, 4) verify the leak was still there, 5) replace the unit with a new one (which started leaking the first cycle), 5) verify the leak, 6) verify the leak, 7) Verify the leak, and that time the Samsung Service Tech recommended we request a refund. We did so, and was told that we would be contacted in 3-5 business days with their solution. On the 5th day, not having heard a peep, we called Samsung to learn from an extremely rude customer service representative that Samsung wanted to attempt repairs until it was fixed. We asked to speak to this persons supervisor AND WERE TOLD WE COULD NOT. PERIOD. So we contacted Best Buy, who was involved in the replacement procedure from a month ago, and after less than 10 minutes, had our refund. 2 lessons on this: 1) Never again ANYTHING with the name SAMSUNG it - phone, TV, Microwave, garbage bag... 2) BEST BUY for any major purchase such as this due to the outstanding customer service.

I have an STH9207 Over the Range Microwave. About 4 months ago, it (like many/most other similar models) went completely dead. After a huge amount of bureaucracy, I finally got Samsung to send someone out to look at it. The repairman was very familiar with the problem as he had already replaced MANY transformers in these microwaves previously. A quick look on the internet and it became apparent to me that I was the proud owner of a lemon. Nevertheless, the repair agency replaced the transformer in my microwave. Today, the microwave went dead again. I called Samsung and told them that. Obviously, their fix isnt fixing the units and that I would appreciate a replacement or a refund. The lady told me that they cant do that. Instead, they can only pay to have the unit fixed. Then, she looked at my purchase date and discovered that I was/am ONE week out of warranty. Likewise, she informed me that even though the unit was just repaired for the same problem a few months ago, they have no responsibility to make sure that the repair lasts. Honestly, Im temped to take Samsung to Small Claims Court. Its doubtful that they will send an attorney to represent them, but, even if they do, Ill present a ton of data supporting the fact that their microwaves are defective and that I am not the first one with such a problem. We can only hope that people look at this website before they invest in any Samsung appliance or product.

Long going problem with the refrigerator building ice and the drain system clogged. I wrote a complain back in September 2014. Every two weeks I have to melt the ice with my wifes Blower and drain hot water to the draining system. I cant do this any longer Im sick of it. I didnt buy a New refrigerator to be a SLAVE of it. It was supposed to service me. Not the other way around. My question to Consumer Affairs is why hasnt the U.S. Government taken action against Samsung? Many other complaints as the same as mine.

Samsung has very poor customer service, you purchase the product expecting the product to last a while, however, after having it for only 4 months, there are problems. I am not happy with the after purchase customer care, they are not interested in resolving your issues. I was a big fan of Samsung simply because Ive always had numerous Samsung phones, after this issue, I cancelled my phone and purchased an iPhone. I purchased a French door refrigerator RSG309 that has a computerized display, which was my first mistake. I thought, because it was Samsung, it would be okay, I was sadly mistaken. After contacting the customer service center so many times and remaining on hold, being transferred numerous times, having to repeat myself over and over again like a broken record, I gave up. The display does not work, I have to unplug the refrigerator constantly to reboot it so the dispenser can operate properly. This is the worst customer service ever.I am frustrated, I will never purchase a Samsung product again. I definitely plan to seek legal advice because the product is practically new, I purchased an extended warranty and still cant get assistance.

This refrigerator has been nothing but a problem. After 3 years, we had to entirely replace the ice maker for over $200 in repairs (not covered by warranty). After 5 years, we had to repair the water dispenser. At exactly, 5 years and 4 months, the freezer died, 1 week later, the refrigerator died. It is out of warranty and Samsung does not provide any support. In our county, there is no longer a Samsung certified repair shop. No one will even touch it. Samsung finally referred us to A&E factory service, more than 40 miles away. They came out to do the diagnostic today (2 weeks after the freezer failed). The repairs for the broken evaporator are over $700. This was a $1,500 fridge purchased at Best Buy. Samsung has been very disappointing. They are not willing to cover anything or provide product support. Will not buy from them again.

After I bought my Samsung fridge in 2014. I found out that my ice maker stopped working in 2015. I called the warranty and they sent a Tech to replace the whole part and I had to throw away lot of foods as we have 2 kids and lot of baby food & fresh foods were stocked as we have to defrost the fridge. Now its 2018 and again the ice maker has gone bad and now they are claiming it will be on me as the warranty is over. I cant believe they make this cheap parts and then they play the warranty game. I am afraid I will have to again throw away lot of the foods and on-top pay the technician to get the Ice maker fixed and I am sure they will charge you expensive labor and part rate for it so they can make profit of this maintenance scheme. Samsung should be punished for such action and banned from selling such items in the US.

I purchased a Samsung dishwasher 18 months ago. I have had issues almost since I purchased it. You turn it on and it runs about 15 seconds and then quits. I use to be able to start it three times and then it would run a complete cycle. Now it doesnt work at all. It cost over $600 and it was even purchased during Black Friday so it was a great deal, yeah right! Customer service is absolutely no help, all they offer to do is sell you an extended warranty. This is an ongoing issue, it should be a recall. Seems like this should have been fixed, I will never buy Samsung again. I also work at Home Depot so guess what... I will make sure I share my experience with customers, since Im in the appliance area. Karma...

It is less than 2 years that I purchased the double French door bottom freezer Samsung model # RF260BEAESP refrigerator. The water leakage into the below the crisper drawer area has started to occur. This problem has been mentioned by many other people. Samsung must acknowledge and repair this problem. No one should ever buy any appliances from Samsung. They really have disgraced themselves and their brand name.

I paid $3,000 for a Samsung side by side refrigerator/freezer (freezer door at the bottom) that I have had to defrost the ice maker a dozen times in 2 years. When you pay this much for a refrigerator you dont expect to come home after work to find no ice. Never ever again will I purchase Samsung or any Korean made products. I shouldve stuck with American made. Geek Squad has also had to come out twice but still the same problems. JUNK!

I purchased a Samsung French Door refrigerator with deli tray and bottom freezer in June 2012. I have had small problems with water pooling in the chill cabinets which Ive been able to deal with. However, its since expanded to a heavy build-up of frost in the freezer. The soft-close feature stopped working weeks ago and the freezer drawer now wont close without putting a huge strain on my back due to the frost build-up. I have been calling around for three days and checking review and appliance sites. I can find no local technician who will take on a Samsung refrigerator repair because they say these refrigerators are simply unreliable and difficult to fix so they stay fixed. (If a manufacturer is going to sell a product, they should ensure there are respected certified repair technicians within that sales area.) Compounding my problem, I have a spine disability that makes it impossible to pull put the refrigerator to try to defrost it. My spine problem requires daily ice packs. The twice-daily struggle to open the freezer door to get to the ice packs has further exacerbated my pain and ability to get around.

NX58H5650 - Stove has a centre burner for a griddle however the flame level is very low even on highest setting and turning the control knob from high to low makes very little difference. Very disappointed as this is advertised as a key feature of the range and is not functioning as advertised. Have had Samsung repair look at it and they state it is up to specs. Tried to cook pancakes and it takes about 10 minutes per pancake.

Ive never had any problems with the stove. The glass top burner is very nice and they work well. And the convection oven weird really well and I cooked a turkey in half the time and the other ovens. Very reliable oven.

No issues with this brand. Would definitely consider buying again. Cant go wrong with Samsung. I had other brands in the past but none lasted as long as my Samsung microwave. When I end up replacing it, it might be because I was just want a newer model rather than it no longer working.

Purchased March 2012, and the warranty just expired... The oven will not heat over 175 degrees and I am now have to look for a tech to troubleshoot. I also bought a matching refrigerator and dishwasher both of which have had to be repaired. I am very disappointed in Samsungs dependability.

Ceramic cooktop model# NE59J342*SS - Cooking sausage on 3-month-old stove (about the 3rd or 4th time using the burner). After cooking then cleaned stove top and noticed a very small crack on burner! I had no idea where it came from. Noticed there was a small crack about 3/8 in long. I called with complaint and received call from Starkey Williams for repair, was told to take photo. Photo was sent to Samsung. The person from customer service said it was not covered because the warranty does not cover physical damage and said something was dropped on it and broke it. Drop damage??? I never dropped anything on it. Samsung refused to cover it stating physical damage not covered under warranty. Samsung refused to consider this could be manufactured defect stating it was physical damage. There is no indications that anything was dropped on it. Executive customer relations put me on hold for 45 min and then I was disconnected twice after waiting to speak to supervisor. Then finally was able to reach supervisor voice mail (what a surprise!), left message to return call and hopefully I will hear something soon. But will probably be told the same thing not covered under warranty, still not happy. Stove was recommended by Lowes rep! Samsung is the worst company I have ever dealt with!! Still fighting to see what someone can do.UPDATED ON 09/02/2015: Update to my complaint about Ceramic cook top model# NE59J342*SS. After several calls to Samsung and from Starkey Williams with no solution except for me to pay out of pocket for the cost of parts, labor and repair of range (approximately $300.00 for new cooktop and $175.00 for service call). Since I had purchased this range less than three months ago, I became very frustrated and decided to contact Lowes with my problem. I informed them of the complaint and was told I should have come to them first. I then quoted to Lowes the electrical safety warning statement from page 6 of the Samsung user manual. If your appliance malfunctions or if fractures, cracks or splits appear, switch off all cooking zones, unplug the range from the AC wall outlet and contact your local service center. (That sounds like this is not a new complaint, may have happen to someone else?) I didnt know who the local service center was, so I contacted Samsung with no help. Lowes instructed me to contact Lowes Advantage warranty service. I did and again no help as their warranty only covers what Samsung warranty covers, and does not cover physical damage. So, now what? I looked on back of sales receipt for Lowes return policy and found at Lowes, customer satisfaction is their goal. So, I hoped they might be able to repair or replace the item since it was purchased less than 90 days ago. Second trip to Lowes and discussion with appliance sales person and manager I was granted a solution and that was to replace the damaged range with another same model range. Im happy Lowes was able to help me and hope that I dont have any problems with this range. The delivery person said he was surprised of problem with Samsung range as he felt Samsung was a good company and made good products. I hope hes right. Thank you Lowes for your support in this issue.

I bought a brand new Samsung convection range NE59J7651WS, and it is only 23 months old. I have only used the self clean function twice before, and before this cycle completed the control panel fried and stopped working. Now I have to find a repair company to fix this. I noticed there are hundreds of customers that have the same issue and I think it would be appropriate for Samsung be accountable for this issue. A recall should happen and if not a class-action lawsuit may be started. Im all for that!! I will definitely never buy another Samsung appliance again!

Within four months of purchase, the freezer and ice maker failed. Samsung repair worked on it twice without success. Neither Samsung or Lowes were willing to attempt to solve the problems. I have read of numerous people with the same issues on their Samsung refrigerators. There is a class action suit under way concerning these units. I will never buy another Samsung product after being treated in this manner.

Purchased this NE595ROABSR/AA range Jan.22, 2013 at Lowes. The front right burner would cook on high even though it was set on low. Managed to deal with that. Yesterday in the middle of preparing dinner, the range shot fire with a loud explosion. Samsung does not stand behind their products and you would think that a new stove that we paid $900.00 for would last longer than 2 1/2 years.

Just installed this less than a week ago! Ice works but the cubes are cloudy and small. Water wont work AT ALL! Tried all the trouble shooting, took out filter, checked lines (ice works so cant be that) cant turn pressure up any higher. Pissed off! This is nearly a $4000 fridge! Getting someone on the phone is a nightmare! Wheres the class action lawsuit?

I purchased two Samsung ranges in 2012 for my small cafe. I just wanted them for baking. I know any commercial use would void the warranty, but I believed I would get several good years out of the ovens for a 1200 dollar range. One night that winter 2012/2013 I was sitting at the counter late at night doing bookkeeping. I was baking at about 400-425 degrees, when I heard a loud pop and saw one of the ranges on fire in the rear. I grabbed the fire extinguisher and started putting out the flames when I realized these being electric just pulling the plug would probably solve the problem… I did, and the fire went out (I did have an awful mess of chemicals to clean up). I researched the problem on the internet and found this to be a common problem with Samsung ranges. I was and still am mad. For a large corporation to put such junk for sale, I am incredulous. Ive let the thing sit for almost a year, and am going to finally call someone to give me an estimate to fix, so I can fix or junk. I tell everyone I come in contact with not to buy Samsung anything. The other range is still used never over 350 degrees.

Samsung RF28HMEDBSR French Door Refrigerator - Bought ours Nov. 2014 and bought the exact same one for my mother-in-law about a month later. Our ice-maker started acting up and freezing almost a year to the day after purchasing. Then lo and behold, my mother-in-laws did the exact same thing about a month after ours started (about one year to the day for her too). I did the hairdryer defrosting trick about 5 times in a two month span and had had enough... Too much work for ice, seriously! So then I got the bright idea to shut the ice-making ability off and buy bagged ice from the store and put it in the dispenser bucket. Works fantastic, except when you pay $2300 for a fridge with an ice-maker, one shouldnt have to purchase ice!My mother-in-law has appliance guard from Black Hills and they came out and fixed it a couple months ago, and it froze over again (just received an email from her this morning). I feel terrible because we purchased this for her as a gift and bragged how much we loved it; that was before the problems. If anyone has a fix, please post the link here. Theres been lots of theories, but I dont want to call out a repairman to temporarily fix what I can do with a blow dryer... ugghhh. Why no class-action lawsuit yet? The complaints are endless on their ice-makers, etc.

The motherboard caught on fire. I was cooking something in the oven and had just checked my food and raised up to see the back of the stove on fire. Samsung will not fix the stove. I would not recommend anyone buying a Samsung range. They are dangerous.

We bought a Samsung RT72SBSM about 2 years ago and it just stopped cooling one day. After checking, the compressor is found busted and they would charge me USD150 for labor and for fixing the gas, which are not under warranty. When I queried Samsung about why their fridge died only after 2 years, instead of apologizing, the Samsung person retorted, we dont know the lifetime of our fridges. They should know. Its their product. They should have some sort of indication that this is a faulty fridge and they are doing what they can to rectify it. Saying they dont know simply takes them away from being accountable to make good products. Samsung is a horrible horrible brand, with absolutely, incredibly lousy customer service. Avoid all Samsung products at all cost, please!

The fridge I have is over 20 years old and it is time to get a new one. I have looked at a lot of frigs and this one sames to be the one I like the most I also like the whipool too, I need one with an Ice maker. The color must be white.

Microwave broke under warranty (4 months old). Called Samsung and they dispatched local appliance technicians. The local technicians indicated they cannot repair the microwave and requested the microwave be replaced. The Samsung customer service center responded they will not replace the microwave. Samsungs response is to keep sending replacement parts to try. In some cases Samsung has sent the same part twice. At this point my microwave has been under repair for 6+ weeks and no resolution. Samsung has absolutely terrible respect for their clients or the advice of the service technicians. Even if repaired I worry about the safety of the product post repair as I have seen reports on this site of Samsung microwaves catching fire. Terrible service from Samsung in respecting their product warranty. Do yourself a favor and purchase another brand of appliance.

I bought a new fridge five days ago, with a lower freezer, model RF4287HARS. It was plugged in by the delivery tech and set to specific settings. The same day, water began to build in the vegetable bin. We cleaned it and shortly afterwards, moisture was building up. Samsung is lame at acknowledging fault and the extended warranty is quick to remind me that the manufacturer warranty is in effect. I will drop this pretty, but lame product made by Samsung, in the store today.

Samsung fridge has had a problem. Repaired twice for frosting up to 1 on the back wall in the first 3 years of use. Unfortunately I didnt learn my lesson and purchased a Samsung over the stove Microwave from Costco.ca 9 months ago and now it has what seems to be a common problem of not wanting to shut off when the timer is done. Its great that Costco has such a good return policy and I will be returning it and buying another brand. I will never buy another Samsung product again! My Maytag Nautilus washer and dryer are 14 years old with not one problem and a lot of the time used by 2 families. When buying appliances again Ill check to make sure that theyre Made in the USA.

Samsung refrigerator 6 wks old and broken. I lost all my expensive food In freezer and so annoyed I contacted Samsung and they told me it will be a week before they can send someone to repair it! This is unacceptable and I want Action Now!

We bundled our kitchen with Samsung appliances just about a year and a half ago and the microwave has broken twice and now the dishwasher just went. Dealing with Samsung Repair process is a nightmare. Best Buy is useless so we called a repairman for the dishwasher and they dont even work on Samsung appliances due to the quality is so poor. Dont make the same mistake. The only reason they got one star is because I had to pick to leave this review. Watching the clock for our refrigerator and stove to go. This deal was a bust!

I have read all of these current complaints and issues with Samsung Refrigerators, I feel bad for all of these consumers. There is something you can do to get somewhat reimbursed. I can say I purchased the 3 year warranty and was glad. After 15 months the Refrigerator froze and stopped the cooling fan. Took 11 days to get parts to have it repaired. Then after the first repair a second incident occurred when the freezing happened under the meat department drawer a week after it was fixed. Had to have a tech come out a second time.Finally they sent me a refund for the purchase price of the refrigerator. That was Asurion did, they were the warranty plan from the Home Depot. If you have a food loss issue you are eligible for up to $300 refund for each occurrence. This did happen twice. It froze and wasted my wifes Insulin 2 times. I was not reimbursed the full amount but I received 2 checks for $300 a piece after filling out the one page application for Food Loss and Medication reimbursement and sending in the repair receipt. Also I did file a complaint with the Better Business Bureau against the Home Depot and Home Depot came through and sent me a $500 gift card for the difference for the loss of the medication and the cost of me buying another refrigerator while I was waiting on this one to be repaired.I also filed a complaint with the BBB against Samsung and twice someone from the Office of the President from Samsung called me and said there was nothing that could be done. So whatever, they need a national recall on their products especially the black stainless refrigerators. So with a little perseverance you can get some remedy out of this bad situation. The Better Business Bureau complaint against the Home Depot really helped and the Home Depot Asurion extended warranty plan really helped also. Complaining to Samsung was useless but now the Complaint is in there and the more in there hopefully will help someone else not make this bad decision of a Samsung Refrigerator.

The stove has been good except for the clock. The numbers on the clock are not working properly. Some numbers don’t show up at all. Other than that it has been a very good stove. Would probably purchase one again.

I bought a Samsung microwave about a year and half ago. At the time it was a fancy microwave with all the bells and whistles. Great right?! Yea...I thought so too. So after shelling out quite a bit for a microwave, the door actually failed within 1 year. It just randomly came up with an error code and stopped working. Apparently, this was a well known issue with this model and Samsung replaced the door. However, the replacement door is also now under a year of use and the back side of the door is plastic. Well it literally crumbled into pieces. I called Samsung and they told me conveniently the manufacturer warranty is 1 year total and the replacement door is not warranted for an additional year. So since I am 4 months outside of the original warranty (not when the new door was replaced) it would cost $250 at least to fix. Its a practically new microwave and it needs $250 to fix. Samsung does not care about customer service at all. I will no longer support their products. This is not right.

2 repairs in 18 months. The first time the unit died completely. $115 to replace the thermal switch. Then a few months later...the dreaded 5E (SE) error. Just cleaned the ribbon cable connector myself. Why would a company of this size and reputation, not address this? My old GE over the stove microwave lasted 20 years. Ill be lucky to get 2 out of this one. My last Samsung appliance of any sort! Period.

A week ago, I used the broil setting on my newly installed Samsung Double Wall Oven. Within 5 minutes, the oven reported Overheating and a C-21 error. The oven was VERY hot. Of course, I immediately called support since the oven was under warranty and only a little more than a month old. It took a week to get service from Samsungs authorized repair team - Dish.com. I was dubious when the service person started looking up repair instructions on his phone. (Only one arrived for something I knew would require removing the 265 lb. oven) After reading the repair instructions for a while, he decided he would need help in removing the oven and called for a second person.After arrival, they proceeded to remove the oven. The stand they set up to support the oven wasnt secured and I watched as they dropped the oven on the floor and it proceeded to tip over and put multiple dents and scratches in the new Samsung refrigerator. So now I have a damaged refrigerator that up to this time was 100% scratch free. Once they replaced the control board (which is a part that shouldnt fail in less than a month), they started reinstallation. While reinstalling the doors that have to be removed to pull the unit out - they dropped the upper oven door. It landed on the latch of the lower oven bending the latch, so the oven wont close. Of course, in the process, the oven door finish was chipped. Not just scratched but chipped down to raw metal. This is all not to mention the dent in the floor and paint/drywall damage.So now going on the second week - I still have an unusable oven and the bonus of a damaged refrigerator. They tell me it will take 3 days to get someone out to look at the damage. No indication of when itll be made whole. As an architect and Director of Design with over 750 luxury apartment units on the drawing board right now - I wont be specifying Samsung appliances.

I purchased a Samsung range a little over a year ago and also purchased an extended warranty for this appliance. It has a drip going down the front of the glass. I contacted Samsung and they suggested doing a steam clean. Obviously that would not work. Two technicians told me not to have the glass replaced that it would only happen again as the seal was broken. Samsung will do nothing as it is cosmetic and now Home Depot Extended warranty will also do nothing because of same reason. If this is an ongoing problem, we should have been made aware of this before purchasing. Also should have been told this problem would not be covered under the extended warranty. This is not a happy customer although I do like the stove. But for the amount of money I paid for this, it should not look like it does after a year. And how many times is this going to have to be done? Probably would not buy another - ever.

I too bought a samsung dishwasher, 15 months in, it stopped washing, out of warranty, so I paid out of pocket for repairs. Then bought extended warranty, as offered by samsung. 2 months later, I needed to use. Spent 9 hrs over 2 weeks and 22 people later, no one wants to send a repair tech! Do NOT buy samsung, the warranty is bogus and the run around will give you a stroke!!

Bought new at Lowe’s had to have repairman out three times before it was 4 months old. Then again just before one yr warranty was up. Declined the extended warranty and have had trouble ever since. Contacted Samsung and they informed me that there was nothing they could do for me as I hadnt purchased the extended warranty. We have had this fridge for a year and a half and it is still not working and leaking water. We have already spent close to $500.00 in repairman costs and still no help. Do not buy any Samsung appliance unless you have money to burn. This isnt right. My husband and I are considering contacting an attorney in this matter. We didnt spend the money for this fridge to have to buy it twice.

2 1/2 years ago, built a new home and purchased $6,000+ in Samsung appliances from Lowes. From the beginning had problems with the refrigerator top ice maker. Several service calls under warranty, now same recurring problem and getting a lot of lip and little to no service. Lowes lady we purchased from continues to try and help with little to no help from others. Repair guy due Monday and most likely will be a no show. Everyone has got their money and no one trying to help other than the Lowes sales lady. She has been attacked by the warranty people and I know this for a fact. If we do not get satisfaction I will be dumping this in my attorneys lab. I am 82 years old and too old to worry with sorry companies and service.

Dishwasher has had to have multiple repairs and the dispenser wont open to release the soap.

I am finding all Samsung products are crappy made. I bought a fridge little over yr ago and ice maker stopped working within 2 months. Had tech I paid for come out look at it, claimed fixed problems. Month later ice maker froze up, stopped working. Called Samsung, they send a tech which they want me to pay for while under warranty. They act like they were doing me a favor by paying for it. 2 weeks later it has stopped again, whole unit frozen solid. I called and yet again they will not paid to have it looked at. Why should I pay another 2-3 hundred dollars on top of over $2000 spent to buy it. Reading all the reviews on here. Action should be taken against Samsung to make the products work as intended just like auto makers do recall their junk and make them fix the problems.

I contacted Samsung about how to take the glass out of the cover for the veg. and fruit bins. The tech told me to look at the manual, which I went to on the internet. He said it was on page 11, so I scroll down to page 11. I dont see it, he says he meant page 10. I go there. Its not there. Then he says Go to page 33, so I scroll down to page 33, which is no help. Then he gives me a confirmation no. The person tell me she wipes up her spills right away. I tell her that is not the problem, the liquid got between the edge of the glass and the plastic. She tells me I cant remove the glass to wash it. If this is the case, I am so sorry I purchased this fridge. I will make sure no one I know buys this from Samsung. The water dispenser is a continual problem with dripping water even when no one is using it. When you put your glass under the spout for crushed or reg. ice, the ice keeps coming and goes on the floor. I guess you can see I am an unsatisfied customer. If you know a way to remove the glass, please let me know, since I cannot afford another refrigerator. Thank you.

We have had to have our dishwasher serviced 3 times. Each time they did the same exact thing. This last time, they told me it was fixed. As I was getting ready to leave my house, I heard a weird noise. So I walked over to the dishwasher, the door was slightly open, and the dishwasher had turned on all by itself. I hit the power button and it turned off for a second and turned back on. I could not get it to power off. I had to flip the breaker to this equipment. I have had to miss 3 days of work, they tell me AFTER at least a total of 5-6 hours of being on hold, or calling, that this is an extended warranty issue.They have the worst customer experience. This machine is less than 18 months old and has been serviced 3 time and still NOT working. I would highly recommend to anyone in the market for an appliance to stay clear of Samsung, unless you are wanting to spend many days frustrated. This is a still ongoing issue and I have zero confidence that they will actually fix it for me.

We purchased our first French door Samsung refrigerator in 2011 not only because Samsung was a household name and I figured would make appliances that would outlast their warranty period but I also purchased the Samsung because aesthetically they stood out in comparison to other brands. Well I was completely WRONG about the quality and durability of Samsung appliances.Our first refrigerator was still under warranty and had to be replaced in 2015 because they no longer made the parts needed to repair the 4 year old refrigerator. This four year old refrigerator would make a loud humming noise as a result of a faulty fan motor. We made a second poor decision to purchase another Samsung refrigerator thinking they would have improved upon the issues they had with their appliances, but again we were WRONG. The issues were worse, see list of faults below that started in 2016 one year after purchase:1. Massive water leak behind the water dispenser that requires placing a large towel to catch the water to prevent potential slips and/or falls from the water from pooling on the floor. 2. The ice maker only makes a cup full of ice per day even when pressing the Power freeze button. 3. The refrigerator intermittently makes a loud humming noise.See list of actions taken to address the issues our 1 year old refrigerator is having: 1. Defrosted the ice maker by keeping doors open and using a hair dryer in order to speed up the process. 2. Sealed the crack between housing of the ice maker and the refrigerator with waterproof silicone. 3. Purchase 2- 10 lb bags of ice from Buckeyes twice a week. 4. Keep refrigerator door open for extended periods of time in order to stop the humming noise (yes we had food in it at the time) and speed up the defrost process. Even after initiating our own interventions, we continue to have problems with our Samsung refrigerator making a loud intermittent humming noise, making ice, leaking large amounts of water behind the water dispenser.The reason Im taking the time out of my busy day to share with you these issues is because Im disappointed in this product and to prevent you from making the poor decision of purchasing a Samsung refrigerator. Its not worth the money. There is absolutely no reason why anyone should spend thousands of dollars on anything that is proven not to last over 5 years. When I was growing up, my mother kept the same refrigerator from the time I was 10 years old until I graduated college. Of course repairs were required but as stated earlier, this is my second Samsung refrigerator in the span of 4 years.Yes we have a warranty but this refrigerator began to have problems a year after purchase, my expectations of Samsung setting a higher standard when it comes to quality appliances has not been met. We have had to spend time troubleshooting issues on a refrigerator that cant go the 5 year distance and take time from work to have it repaired. BUY SMART BY NOT BUYING A SAMSUNG FRENCH DOOR STAINLESS STEEL REFRIGERATOR.

Ticket # ** When I purchased my oven 5 years ago, I called them after having it under a year. My complaint was that it feel like it was getting overly hot! I was told that I just wasn’t use to the newer ovens but, I did notice some melting on the top of the front door and burn marks. Anyway long story short, my bake element was no longer heating. I would turn it up to 350 and it would go right back to 200. I called Samsung again. They promised me a one time parts and labor repair, which I do have in writing. The parts were so called ordered and then I get a message from them stating that they will not replace the bake heating element and the motherboard because of the physical damage from the heating element. Now mind you the damage is from a defective oven. Been going back and forth with them. Every time they approve it, a few hours later the approval is rejected. The rest of my stove looks brand new because I have always taken care my appliances! I’ve also had problems with my ice maker freezing up, which I had serviced privately and so far so good! But, I will never purchase another Samsung appliance ever again! Now theyre saying they won’t repair it because it’s a potential high risk hazard. On the next note if I pay for it out of pocket they will repair it! Nothing like talking out of the two sides of your mouth! I do have in writing a one time Labor and parts repair. Which they’re totally refusing to stand by their word.

I am very dissatisfied with the range. The burners will not change from fast boil to simmer. Two technicians checked the range stating that there is nothing wrong with the burners. I was told that In order to change temperatures, I must turn the range OFF after using fast boil then turn range BACK ON to simmer! Also the black top is very difficult to keep clean. My previous Whirlpool was not a problem. I regret having purchased the 4-piece package. Even the dishwasher basket is not satisfactory. The microwave enamel chipped after 3 months use. I am very careful with my appliances. After saving for a few years to purchase I am disappointed...

This refrigerator (Samsung French Door Refrigerator) is a huge disappointment. Both the refrigerator and freezer have frozen up. The ice maker no longer works. Many technicians refuse to work on Samsung appliances because they can’t be sure that they can even be repaired. I’ve had this refrigerator for less than 3 years. I’m having to defrost both sections on a regular basis. It’s not even a “lemon”. It’s just a bad product. Stay away from Samsung.

My Samsung refrigerator failed when it was less than two years old. The refrigerator does not get cold enough to prevent food from spoiling. Its only 50 degrees inside. The repair cost is more than half the cost of a replacement. I asked Samsung to help with the cost of the repair. Their representative was rude and did not return calls promptly as promised. I think Samsung thinks that by stalling, they will force me to pay the exorbitant repair costs. Instead, I will buy a Whirlpool refrigerator that is made in the USA. No more cheap Chinese junk for me!

Samsung Microwave model # SMH8165ST - I bought this microwave in May of 2011, and it has gone out on me flashing the SE error code across the keypad. Nothing helps; the breaker is not tripped and I tested the plug to make sure it works. It is completely un-usable and of course the warranty has expired. I had to pay $500 plus to get it installed over my stove and a week or so later, pay an electrician another $500 to put in a new breaker for it because it kept tripping. I have been reading a lot of reviews on Samsung models with the very same problem. It appears to me that these should have been recalled long ago, but Samsung continued to sell them.I am 73 and on a fixed income, have no husband to make repairs, and pulling the thing out of my kitchen is out of the question for the moment. It looks like Im stuck; I feel this microwave should have served me for many years no more than I use it. Next week, 7 grandchildren will be here for a week for Camp Grandy and I cant imagine not having a working microwave! Hopefully, this helps someone else. I will certainly steer away from Samsung products from now on. I gave it 2 stars because it did last almost 3 years.

Our dishwasher didnt clean very well, we often had to redo dishes. At about 11 months after we bought it, it stopped working altogether. It was still under warranty, but we had also purchased an extended warranty. We called Samsung, they referred us to an authorized repair shop. We contacted them, a guy came out and said it was a broken drain motor. He said its a common problem in Samsung dishwashers. He said hed order the part and let us know when it comes in. He expected it to take 1-2 weeks. After 2 weeks without hearing from him, we contacted his shop. They said the parts had not arrived, well call you when they do. Another 2 weeks go by and we havent heard from them so we called them again and asked why its been a month already and we still have no dishwasher. We were told the technician would call us back. After another week, we had not heard from the technician so we contacted Samsung. Samsung said theyd check into it and call us back but after 2 more weeks, we hadnt heard from them. We then contacted Samsung via online complaint and were told there was never a ticket generated. We did a live chat, gave them the info we had, whom we had talked to about the parts etc. They had no record of it. I have a 3-page transcript of the conversation. We sent another copy of our purchase agreement (we had done this the first time) and heard from them 2 days later. They told us we were out of warranty and had to talk with the extended warranty people. This is after we had reported the problem while we were still under warranty (When we called the first time, they (Samsung) looked it up, told us we were still under warranty and thats when they gave us the info on the authorized technician shop to contact). They told us we have to contact the extended warranty company, which we did. They submitted for payment from Samsung so we could get the drain motor, and the drain hose. Samsung refused to pay for the drain hose part or labor. They said theyd pay for the motor but not the hose. They told us that we have to pay for and install the hose ourselves. They consider the hose a consumer installed part. This is a built in, under counter dishwasher. We tried to explain that it makes no sense since the drain hose is connected to the drain motor. If the hose does not drain properly, it could be the cause of the motor failure. Besides that, if we mess with putting the hose on and the motor fails again, they could come back at us to say we didnt install the hose correctly, therefore another fix of the motor wouldnt be covered under the warranty. We are quite frustrated at this point and dont know where to turn or what to do next.

We bought the Samsung Electric Convection Range from QVC in 2013 Model#FTQ3531WUX. It appears this was a 2012 Model we received. Stove seemed nice looking, burners & warming drawer worked great. The oven always seemed to heat slow and I felt the Convection wasnt quicker than regular oven. I really did not know about convection until my in-law said his Maytag convection was very fast cooking. So after going 2 years the oven decided to not heat anymore with an E-08 code. Called Samsung and of course they want you to disconnect power like thats a fix all. Nope. So they offer a name of repair person. Long story short, I paid $100 for the guy to come and tell me that it will cost another $500 for a motherboard! And I didnt even mention all the crude that has gotten between the glass doors that you cannot get out! My old Hot Point stove worked better and longer than this one! I have read all the same problems as mine and even explosions! Wish some attorney would start a class action suit! Do not buy it is junk!

In less than 1 year the so called black stainless finish is peeling off both oven doors of our SAMSUNG ELECTRIC DOUBLE OVEN NE59J850 where the handles attach. Samsung calls it a cosmetic issue and will not address repair. The finish is tissue thin and simply comes off with a sponge. Last Samsung product in this house as we are also having trouble with two Samsung TVs.

More of the same. I brought the refrigerator RS261MDWP on 11-21-2011 at Best Buy. The freezer froze up and did not drain as designed. I took out the fan that cools the refrigerator side. I called for a repair. The repair company is CE in CT, rated F with the Better Business. I am now playing games with CE to come out to repair it. Now the freezers side is not working and the controller on the front of the unit is dead. It is plainly a piece of crap. I am now playing games with both Samsung and CE. Do not buy this refrigerator for even a dollar. You will be sorry. Looks like a lawsuit is the only way to correct the problem.

On September 6, 2016 I was heating frozen vegetables in the plastic pouch on a microwave safe plate. When I looked up from the stove, there were flames shooting out the right side of the oven. I opened the door and threw water on them to put them out. Then I unplugged the oven. I called Samsung immediately to report this. I was told I would be contacted by a technician with 24 hours. The repair department did not call me until 2 days later and the earliest appointment available was for Wednesday, September 14. In the meantime I called the electrician to check my electrical outlets and service. Everything is up to code--prover voltage, etc. Now I am waiting for the repair tech to arrive on Wednesday. Very disappointed in this product. It was purchased the end of March this year and is even 6 months old.

My Samsung microwave is less than one year old ,and I am seeing on this site that I better get a new one, because I have the SE message and nothing works to clear it. I have been on hold with Samsung, thinking this had a simple solution, three different times. So glad I checked this site so that I can stop wasting my time and money with Samsung. I will never again buy a Samsung product. Thank you all for posting.

Recently bought a home that had fairly new Samsung appliances. Not thrilled with brand to begin with. After experiencing several service calls, I will NEVER EVER BUY SAMSUNG APPLIANCES. Fridge was leaking, tech came and cleaned lines. Thought it was resolved. Then we had problems with ice maker. Did some kind of service. Didnt resolve loud banging noise. (2 service calls) Had to buy brand new ice maker... another service call. Fridge started leaking again.My research concluded that the line behind back wall needs a clip. Wall has to be totally removed and line repaired... another $189. OR we can shut down fridge overnight and it will resolve. Well, that worked... for a month. Now I have the pooling of water under the produce shelf which ultimately leaks onto floor. Do I dare call the service tech again??? What else is lurking after this problem? Way too many problems with these expensive and newer appliances! Do you know if there is a class action suit regarding these appliances, and if so... Im IN!

The refrigerator is good but freezer part is too small. The Samsung customer service is the worst and I will probably not buy any appliance from them again.

We have continually had issues with this product! The ice makers went out within a month. It has been replaced twice. Still gives problems. It freezes up. We have put just about the same money in it as the purchase price. We wanted a big nice refrigerator but got a big problem!!!

We purchased a Samsung refrigerator Model 3 RF217ACWP/XAA in November 2013 from Best Buy. 7 months after purchase the crisper drawers began filling up with several inches of water. We called for service and were told not to put food close to the back wall of the refrigerator. We complied (although that certainly reduced the interior space to less than what we thought we were purchasing). Within a few more months, the problem occurred again with water pooling underneath the crisper drawers and inside the left crisper. A second call went out. We expressed concern that this was a recurring problem and our one-year manufacturers warranty was up in November 2014. A Samsung representative suggested we purchase the extended warranty to cover future repairs on the defective refrigerator that Samsung sold us! Today we emptied 10 cups of water from underneath the crisper drawers. I have had it. I will never, ever, ever purchase ANYTHING manufactured by Samsung. The only thing worse than the quality of this refrigerator is the lack of any effective service. My next stop is small claims court unless they take this piece of junk back and return my money!!!!

RSG257AARS/XAA - I purchased my Samsung side by side refrigerator in 2012 and the ice maker has given me trouble numerous times over that period. This last time, it would only make a tray of ice if I hit the reset button. I was told I would need to call a repairman. The service call was $79 and the part will cost $207 and will not be available for a week. I will not buy another Samsung product.

My dishwasher has a lot of features with options that come in handy. A heavy scrub at high temperature is very good with greasy pans. A regular wash is also very good for just dishes, glasses and flatware. So far I have no complaints, it seems to do the job well.

WHEN I moved into my home, there was a Samsung dishwasher, brand-new. This was almost 4 years ago. My hope by writing this is to educate consumers about my experience. It was non-stop issues from the first month. Over the years, I replaced the pump. I had a number of repairmen out, who each time took a look at the dishwasher and laughed. They all told me it was a hunk of junk and dont waste money on it. Over the 4 years I spent over $800 on repairs. Now, it broke again. I have replaced it with a Frigidaire. I am very easy on my appliances, I ran it about 3-4 times per week. I used the best detergents only. I scrape dishes thoroughly. My things last me many many years. This did not last me at all - as I was contacting repair people the entire 4 years. I fear I have other Samsung appliances that were here when I moved in. I have heard from too many in the appliance industry as to the track record of Samsung appliances. I wish to educate potential consumers as to my experience, the money incurred - the waste.I should also mention I contacted Samsung a few times. They could not care less. Besides not speaking English properly so communication was limited - truth is - they could not care less. The only good that could come out of this is I save other consumers fortunes of money. We all work very hard for it - and clearly others could not care less how they squander it for us. There is also no price that could be placed on the HOURS I invested in trying to salvage it. Please, buyer beware.

This is the third time in less than 2 years that we have had to order replacement parts for what we thought was a fantastic product. First in 13 months after purchase the left vegetable drawer had to be replaced because a piece broke off, then 6 months later one of the door bins on the right refrigerator door cracked and broke. Today I have ordered hinges for both the left and right vegetable drawers which have cracked pieces. We are 2 senior citizens and do not abuse our refrigerator or have an overabundance of food in the drawers but I will NEVER buy another one of your products. They are cheaply made and I might add quite expensive.

I was mad, totally mad for this - I purchased a double door fridge in 2010. From the next day, it stopped working. After then, I registered hundred times my complaints at customer care but till then today, I have no solution. Can anybody help me?

3 year old refrigerator - junked - $1000 to repair leak. We purchased the Samsung French Door Refrigerator in January 2015 and the first refrigerator delivered had to be replaced because the freezer wasnt cooling after it was delivered. A second refrigerator was delivered and installed. Paid $2100. Now, three years old, there was water pooling under the pantry drawer regularly. Called Samsung for recommendations and replaced the water filter (over $50) and reset the ice -maker with no favorable results. We removed the ice-maker and checked it. Requested repair estimates, which totaled over $900 to replace the parts for the leak. After reading so many negative reviews and issues with repairs on this leak (many were unsuccessful and the leaks continued) we decided to cut our losses and replace this piece of junk. I would never buy a Samsung refrigerator again and would highly recommend anyone considering it. Research reviews from other owners.

RF263BEAESR refrigerator, ice maker bad after 15 months. Repair $400.00. I was hopeful to have found a company I could get a quality product. Not happening.

We have had the Samsung refrigerator about 8 years. We had to replace the ice maker 3 years ago. Several of the drawers are cracked but were never dropped or abused in any way. The gasket around the doors to the refrigerator part are weak and will have to be replaced soon. Although the refrigerator an freezer keep food cold and frozen, we know this appliance will not last like our previous one which we still have and isnt a Samsung. The old one is in our garage and still works like new and is 25 years old. I wanted a larger fridge and that is the reason we bought the Samsung. Of course, I regret buying it.

We bought our appliances from Lowes a little over 2 years ago. Our ref. the ice maker went out after a year and two months, cost too much to replace. Dishwasher wash glass and dishes about half clean. We would not buy anything of Samsung. We are not please at all with what we have. Look good but they are not what they should be.

I have an expensive Samsung refrigerator. It makes loud cracking noises and it is also leaking water inside the fridge section. I cant use the fruit and vegetable compartments since they get flooded by water. Everything was ruined inside and there was no technical support or any help. I have to pay several hundred dollars just for a tech to come over and fix the issue.

The look is sleek, very nice but I prefer more metal parts than plastic. The fridge does not get cold enough for me and I had a problem with the ice maker. Samsung sent someone out free to repair and the service was great. I have ice now.