I bought this piece of junk Oct. 2017 at Home Depot for over $1200.00 with the no customer service protection plan through Asurion. This was what we thought was a beautiful sleek side by side that would last at least 10 years. We arent rich people so this was our first side by side. The thing started making a terrible racket a few days ago and just gets worse. It apparently has a design flaw that causes ice to build up around the fan which leads to an expensive failure. After 2 days of around 12 calls to Asurion I have to wait 3 weeks for a repair. They initially set me up with a rude fly by night jerk, but hes not coming so I have to wait three weeks now for a different repair place. Nobody wants to work on Samsung appliances. You call someone in whos not factory authorized there goes the warranty. Since weve been put in this position, were forced to spend money we dont have on another refrigerator. Try finding a refrigerator during a Pandemic while riots are taking place. It seems impossible but we must have a refrigerator. The cheapest we can find is an apartment size for almost $400.00. We cant afford this & Im sure Asurion wont reimburse us for the money we have to spend for a back up fridge.

Within a couple of months of purchasing my refrigerator, the ice maker started leaking causing it to freeze up. I contacted Samsung and they sent out a repairman to fix it under warranty. Less than a year later it started leaking and freezing up again. At this time the customer service representative assured me that Samsung would make good on the problem and they now have a repair kit to solve the issue. She also informed that if the kit did not fix the problem Samsung would replace my refrigerator at no cost to me. The kit did not fix the problem and now Samsung is not honoring their word and has refused to replace my refrigerator.

12/24/2017 My wife turn the oven on of our Samsung Range Model # FTQ3531WUX?XAA, about 5 minutes later heard two large POPS. Wondering what the noise was went into kitchen to find black smoke billowing from the control panel. My wife came in about the same time. I pulled the stove away from the wall and my wife pulled the plug out of the wall. Flames were shooting out from the back side of the stove. Was able to extinguish fire and silence the smoke detectors. Luckily we were near or my kitchen, wall or entire house could have gone up in flames. 12/26/2017 I contacted Samsung Corp. I explained exactly what happened and the first thing they asked if anyone was injured. I said NO, we acted fast. They said they would send a technician no charge service call or labor to determine if the cost would be greater the stove replacement. The part (new control panel) with tax came to $179.49. I thought it was cheaper than a new stove so he fixed it and charged me just for the part. The tech said he couldnt believe Samsung would only cover the trip charge and not the faulty part too. Maybe if someone got hurt or my house burned down would they cover it. After we had it repaired I did a lot of research and I am not alone with this faulty problem. Numerous people owning Samsung stoves had fires too. I wrote another letter to Samsung Corp. explaining our situation and asked if I could have the amount of the part refunded. My request was denied again. They gave me a number in South Carolina to call, it was their product liability department. After nearly a half hour explaining our experience they refused to refund the cost of the part and said I should be happy they covered the service charge. I asked to talk to her supervisor and she said no one is above her. So that is our Samsung range story. My advice and my wifes is NEVER EVER BUY SAMSUNG!!! Your life could depend on it!!!

After 7 months of having a new Samsung refrigerator in black stainless the finish began chipping. When I called Samsung they said it was not covered under warranty. Agreed, but this should not be a conversation I had to have. They are not willing to stand by their product or their customers. They told me I could pay to have it repaired. Will never buy Samsung again!!!

In less than one year the microwave oven stopped working, displays an SE code, also Im disappointed with the refrigerator, it doesnt perform properly either! At this rate its only a matter of time before the range gives me problems.. Im very disappointed with SAMSUNG. I have to buy all new appliances for my kitchen now.. NEVER BUY A SAMSUNG APPLIANCES AGAIN, NEVER!!!

The microwaves fan has come on by itself, and 7 seconds appears on the microwave as well. This is a top of the line microwave (Model # ME21K701DS). After reading some of the reviews, I spoke with Samsung. Samsung will not fix the issue since it was no longer under warranty. No recalls on this microwave issue. The microwave was purchased, November 2016 - this should not be happening. Yet this appears to be happening to many other Samsung customers. This appears to be a malfunction - is there anything that Samsung will do?

I bought Samsung fridge from 2011 by Lowe s store in Chantilly VA. Do you know, just 4 years, fridge got problem 4 times. 1st times I make to call Samsung service to fix (I have warranty), after that I fix it by myself (difficult to call). The one make noise, because, ice inside small fan. Now warranty past already, from now I have to do it if noise come back after few more month from now.. My family hate it. Want throw it away.

Just purchased about 13 months ago. Fridge does not cool. Food is rotting while in fridge. Would advise anyone not to buy samsung fridge.

A new problem has arisen with our Samsung DMR 77 dishwasher. We resolved two old the ones frequently mentioned by others here (see below). New problem is that after two years of use, the upper spray arm drops off its mounting and when snapped back, falls off again in use. We had the same problem others reported with the dishwasher turning on at the slightest touch or seemingly even a near approach. Samsung should sell the technology for proximity switches. But the solution is simple: turn on the child lock feature immediately after the cycle begins. That is, disable when you want to run the damn thing, then enable as soon as the cycle begins so you dont forget. Problem solved with minimum hassle. We also experienced the Lego snap-off wheel problem, lower rack only, and the only solution we found is to pull the rack straight out. Cheap or stupid design, no question. We bought Samsung dishwasher, microwave, and range (and TV) when we redid our kitchen. The dishwasher has been worst by far in quality.

Samsung Microwave MR 5491G - We came back to our travel trailer after doing errands & shopping to find that the microwave had turned itself on. We had stored a bag of popcorn and chips in it and they caught fire filled the camper with smoke and melted the door window. We were very lucky we didnt lose the camper.

I purchased Samsung microwave model SMH9187B on November 12, 2009. It is now September 7, 2012, less than 3 years later and the microwave got the SE error code. Samsung, of course, will not cover it since it is out of warranty. They are aware of the problem but dont care at all. It will cost me over $150 to get a repairman out to service it. Ridiculous! Im all for a class action suit - sign me up!

My Samsung RFG298HD refrigerator is about 5 years old. Earlier this year the icemaker stopped working... Got that problem fixed. Shortly after that, water began pooling in the Cool Select Pantry Drawer and now the drawer seems to be frozen in place and will not open at all. After some internet research Ive learned this a fairly common problem with Samsung refrigerators and apparently Samsung has chosen not to address the problem. This was a very expensive refrigerator and Im not happy with the product and WILL NOT buy another Samsung appliance. My last refrigerator was a Kenmore. We had for over 20 years which was still working perfectly when we replaced it with the Samsung junk.

My main complaint is that the ice maker inside is too small even for 2 people who like ice and cannot produce enough ice when you have company. The other complaint is that the ice door drops ice on the floor and inside the Samsung French Door refrigerator when doors are open.

On Oct 12 of this year I bought a Samsung Self-Cleaning Slide in Convection Range Model Number NX58H9500WS. I normally keep it clean manually, but decided to try the self clean option a week ago. After it heated up, black noxious smoke was billowing out of the oven. It was setting off all my smoke alarm, and spreading black soot everywhere. I shut down the machine from the electric junction and opened all the windows. I believe if I hadnt thought quickly it would have set fire to my apartment. I called Samsung, and they came here and inspected the machine, and voided the warranty. How does one void a warranty on a machine that was obviously defective, and could have caused a house fire? I went to the place I purchased the machine, because I had a warranty with them. They came, and they verified the stove had gone on fire. The company I purchased this from is taking care of the issue that Samsung should have taken care of. This is reprehensible on the part of Samsung Customer Service. We are now allowed to return said item to the store and will be picking out another range. You can guess it will NOT be a Samsung.

Fridge model RB194 ACRS - Very disappointed with this product, just 2 years old, thought I had done all my research before purchasing. Freezer is working correctly but fridge not cooling. Cost of $1500 and our 30 year old fridge works better than this one. I am not the only person with these problems..

I purchased the entire black stainless kitchen set Refrigerator, Stove, Dishwasher, and Microwave. After 3 week of use on the stove my wife made corn on the cob, she did her normal way of making the corn of a large pot to boil the corn in. Well some of the water boiled over which is a normal thing that happens when cooking. We didnt think too much of it since we have been cooking on a glass top stove for over ten years with our old Ignis Stove. My wife went to clean the top the next morn and she found where the water boiled over the glass pitted or pop little holes in the top.Samsung is denying our claim say it is do to Wear and Tear. Are you kidding me!!! Wear and Tear. When the appliances came in we found that the freezer pull out door has a small crease in it and had to have this order from the company we purchased the appliances from. Well five weeks later still no replacement door. It is really sad because I have always enjoyed using my other Samsung products and have been buy Samsung for over 36 years now. Well they (Samsung) just lost one of their best customers!!!

I really like everything about my own, the self cleaning oven is good, I usually only have to wipe out a few ashes. The range top is easily cleaned, it is sealed. No taking it all apart. I also have the grill on the top. It is really great, when I am doing a large meal, I turn it on real low to help keep things warm. The settings and all the special features are easy to use, everything is so clean and easy to use.

I purchased a French Door Samsung refrigerator. The refrigerator is dripping water down the inside back wall which pools under the crisper drawers and freezes. The first time I realized this the ice was nearly two inches thick and the drawers were hard to open. I called the company while at work, to discuss the issue and the representative input the phone # I called from and called me by a coworkers name, gave me their home address and phone number and began to discuss their previous concerns. This was private information and I asked for his supervisor. He would not allow me to reach the supervisor and I disconnected the call after 15 minutes of continuous requesting. That began my customer service problems. I contacted Lowes because I bought the item there with the extended warranty.Many hours, calls, and visits to the store later, they couldnt locate the warranty at first, and finally informed me that the warranty had expired and they could send a repairman out at my cost. I explained the problem being a manufacture defect. Per the Lowes manager, my model has not been reported as having the issue, but several other models have been reported with this problem. Turns out that you can pay $299 of $4000 for an appliance and the warranty Lowes provides is one year. Higher cost does not mean better quality or service.Back to the refrigerator... I was able to locate a video on YouTube of a gentleman taking the inside of the same model refrigerator apart to thaw/defrost the drain tube so the water would not pool inside the refrigerator. This self-repair job is not what I purchased when I paid $2000 for the item. I believe Samsung should be sued on our behalf by our government and banned from selling products in the United States. Where is the consumer protection in this country and why isnt something being done about the junk Samsung is allowed to sell in the U.S.? I will never purchase another item from Samsung! EVER! I hate to think of the damage they will continue to do to the consumers.The organization is out for huge dollars and based on the rating of 1 star, they are not interested in keeping the consumer. After all, the original sale is where they get the big bucks! My advice to all consumers is NEVER BUY SAMSUNG PRODUCTS, PERIOD!!! I will continue to share my experience any way possible to prevent as many people from becoming victims of this company scam.

Im now just starting to deal with Samsung and what a disappointment. My icemaker is not making ice very fast and never has filled the container. I get about a half sandwich Ziploc bag full after 3 days. The fridge is only 4 months old and I have spent almost a month of that running test that they are having me do to try to fix it. Now it looks like they want me to send a part from my freezer to them to look at on my dime. That isnt going to happen. As far as Im concerned they can come and fix it. I dont have the means or even know if Im sending the proper part to them to fix, Not to mention, Im not going to take a chance on breaking something taking it apart.I purchased this from Home Depot and shame on them. They should be held somewhat responsible as they sell this product to their customers and have been for years and Im sure knowing full well the problems Samsung has with their fridges. I asked before I purchased it if there were any problems with this brand, and the answer I got was not a one, it is one of the best fridges they sell. I would not recommend buying a Samsung fridge to anyone and I would definitely be interested taking part in a class action lawsuit.

RF32FMQDBSR - Bought 11/29/13. 3 calls to have icemaker fixed in first 3 months. Month 15, cooling problems started for main fridge cavity. Had an extended warranty (THANK GOD), repairman took 3 trips to finally contact Samsung Engineers who then deemed my unit not repairable. Just ridiculous for as much as this thing cost to have 2 major issues in less than 2 years. My previous fridge lasted for over 15 years with the only issue being the seals around the doors wearing out. Samsung makes you do a song and dance to get your money back, which includes me disposing off fridge. I dont get reimbursed the tax I paid (nearly $300) and I have to peel stickers and cut the power cord.

Went with Samsung given what we thought was a strong brand name, and the fact that the microwave had a sleek contemporary look. After just over a year the vent fan or light will spontaneously kick on. At the same time, the touchpad controls will not respond. We have to wash and basically polish the control panel - which runs along the bottom of the door, in order to regain control of the unit. And just for the record, the door can be spotlessly clean and it will still happen. And as the last couple of months have shown, the incidents are increasing in frequency. Also, if there is any time remaining after use (and no one clears the settings), the microwave will sporadically start to run. Imagine being in bed and having your microwave turn on - or the fan burst on. After reading other reviews I do not feel encouraged to call Samsung and unfortunately I will seek replacement with another manufacturer.

I have an expensive Samsung refrigerator. It makes loud cracking noises and it is also leaking water inside the fridge section. I cant use the fruit and vegetable compartments since they get flooded by water. Everything was ruined inside and there was no technical support or any help. I have to pay several hundred dollars just for a tech to come over and fix the issue.

The knobs that control oven and burners are much too sensitive. I have accidentally turned the front burners on and ruined several glass dishes and some knives. Plus Im concerned that hot glass dishes can explode in someones face when unaware they are hot. This product flips my circuit breaker at least 3 times a week. Do not purchase this item.

Samsung dishwasher dw80f800uws purchased 2/14 stopped working and emitted an error code on 3/25/16. (Note, 2 days before my Easter brunch). Samsung service center called and I went over error code and how that didnt seem to be the problem. I was told my best bet would be to buy a $300 service extended warranty, which I did, and they would contact a local approved appliance repair company and have them contact me. The service call provided no answer as he also found nothing that related to the error code. He returned another time to vacuum out the stale water (smells awful inside now) and said he will order every part that it might take to fix and it could be as long as 2 months. I smiled and said no way. He replied Oh yes.There are at least nine other customers waiting on parts I was later told. I was shocked- never have I ever had to wait that long for any appliance repair in all my years. As an avid cook and baker I am beyond frustrated. I am currently shopping a replacement and wish I never purchased the service warranty. Is this the norm for Samsung across the nation? What poor customer service after the purchase.

On August 2, 2015, I opened the broiler to place a tray inside and flames shot out of it and singed face and hair. The fire department, EMT and PSEG responded to the incident. The oven was tagged defective and the gas line was shut off. I have been in constant communication with Samsung regarding the oven. I inquired about being compensated for food due to the loss of use and was told that they do not provide compensation. Last week, I was advised that they would swap out the oven. I advised them that before I would commit to this resolution, I would like to know the cause of the fire. I was informed that this information could not be released to me. As a consumer who purchased this item, was injured by it and could have received extensive damage to my house, I believe that I should be informed of the cause and/defect of the unit. My family has been greatly impacted and scarred by this incident and I believe that Samsung Executive Customer Relations representatives have not been able to rectify the situation to my satisfaction. I am currently waiting for Samsung to determine if we can have a full refund so that I can purchase an oven that is not Samsung. At this juncture, I am scared to use another Samsung product without full disclosure. To date, my family has been without an oven for 9 days and have to eat out. I would like this resolved ASAP.

We bought new home in September 2014, had Home Warranty. We have had someone out to look at our dishwasher 5 times. They keep fixing things on it and just today they brought a new part and now says it needs another. We had a cooktop stove also that needed fixed. The appliances are only a couple years old if that. I will never recommend Samsung to anyone. We also have the fridge, nothing wrong with it yet! We will out buying a new dishwasher, NOT SAMSUNG!

When one door is open, I can open the drawer on that side, other I had to open both doors to get one drawer open. All shelves adjustable. I like that mine does not have water and ice through the door, taking up unusable space inside. Ice maker conveniently in the corner of the bottom freezer.

Overall Refrigerator and freezer performs well. However recently I have noticed that on Occasion door doesn’t close completely and the strip around the door doesn’t appear To be functioning as it should. I will be calling to report this issue and seeing what can be done.To my understanding the warranty is still in effect.

Needed repairs within 3 years. Called first appliance repair company not with Samsung. Defrosted it and with service call charged me 296.00. Told me the noise and ice buildup was a compressor issue. Called Samsung and got a certified Samsung technician for another service call fee. Had the parts already to fix it. Apparently, they have problems with drainage, which backs up and causes freezing up. Not apparently under the warranty, though I am sure they know this French door model has these issues, or they would not have their technicians know exactly what is causing the issues and come prepared to fix it. I will never buy a Samsung refrigerator again. Rip off! I am $600.00 in the hole for repairs for their faulty design. They should stand behind their bad designs and fix them at no cost!

Ice maker freezes up. Condenser freezes up and raises the temperature in the refrigerator causing food to spoil. Wont admit these refrigerators are defective and treat the customer bad when they call to complain. Ice maker eventually quits working. There should be a recall on these refrigerators. Dont buy these refrigerators. They all have problems and Samsung wont address them

THE SAMSUNG, DID NOT CARE. Bought this fridge (RF263BEAESG) a year ago, now the freezer stopped working. Call the Samsung, did not care. I own 5 hotels and usually I buy all my appliances, TVs, FRIDGES AND APPLIANCES. They left my mouth sour and I couldnt believe what kind of customer service. I will never buy again Samsung products. I spent $$$ and to treat me like this. NEVER AGAIN & STAY AWAY FROM SAMSUNG.

Within one year of purchasing the dishwasher, it failed. It failed again a month after the repair. Its now failed for the third time within 8 months of the second repair. Of course, now its out of its one year warranty. So, the same issue that has obviously never been properly repaired will cost me a minimum of $200 in Samsung labor to repair again! I will not spend good money after bad and repair it again. Its not even 2 years old!!! That $$ will go a long way in purchasing a new dishwasher without the Samsung name on it.

I bought a Samsung SMH9187ST Microwave OTR in Spring of 2010. 15 months later, the keypad totally died with only an SE on the display. I called Samsung and got a total runaround as its out of warranty. I have hardly even used this microwave! I talked to the manager at Lowes, where I purchased this, but he was unable to help much. What a crock! I called an appliance repair center to have this fixed on my own and was told it would be cheaper to buy a new microwave. This is consumer fraud and if anyone ever files a class action suit, please feel free to contact me!

We purchased a Samsung bundle from Home Depot a couple of summers ago. The black stainless finish is peeling off already but even worse, the stove continues to short out when we clean it. The motherboard has been replaced once but it seems as if we are losing another one now. After wiping the top with a soft washcloth with mild soapy water, its throwing the breaker again. Im pretty careful when I clean it and have never had this issue with a stove before. Im so disappointed. My husband and I saved for a long time to be able to replace our old appliances but Id take them back if I could. Things are just not built to last anymore and no company seems to care enough to make decent products. I cant believe our government doesnt hold these companies to a higher standard. Our landfills are filling up with this new line of disposable everything! Shame on your Samsung!

Buyer beware, the Samsung refrigerator looks good, but do not perform well. Ice makers stop working and doors will not close on their own leaving your fridge door open and a beeping noise you can quite figure out where its coming from. Have had one, a sister and friend, all three had the above issues.

I purchased the following Samsung appliances: Refrigerator, washer, dryer and Microwave. I must tell you they all suck. I will never purchase another Samsung appliance or anything else they manufacture. They know there were problems and have done nothing. There should have been a recall, but overall they will lose business to those of us who will never purchase them again. Samsung Sucks.

Samsung DMT300RFW/XAA Dishwasher - A little over two years old and I am getting ready to cart this piece of junk out to the street for the trash collector! The unit never performed at the levels promised. Dishes were left dirty and spotted if used in the normal mode. Per Samsung techs, we were told to use the high energy sanitize mode (so much for the low energy use sales pitch)! Last night, the dishwasher started making electrical sparking noises and producing an electrical smell. We contacted a half dozen reputable local repair companies and nobody is authorized to work on Samsung. The closest authorized place is a TV repair company 30 miles away! We have a million people in South Orange County and not one authorized repair company? Were never going to buy another Samsung product!

We purchased a Samsung French Door refrigerator six months ago. Since then, we have had a service call on the ice maker (which was not screwed into the mounting and fell so you couldnt open/close the freezer door). Today, the food was melted and the refrigerator warm. Lights and temp gauges showed it was working properly. Spent 45 minutes on the phone with Samsung to get authorization of warranty to call a local appliance man. Now they will not even give me a date when it might be fixed. They will call me when they are available to come to my home. Best guess is four days away as the soonest!!!The appliance is not worth the money, and the service and warranty are definitely not customer oriented! I would definitely not recommend a Samsung, and will NEVER purchase again!

I have had the same issue as many others. I purchased 2013 Samsung French Door. Freezer works fine. Refrigerator has to be defrosted about every 6 weeks! Shame on Samsung. Im on the way out to find an LG.

I purchased our Samsung French door refrigerator on 10/1/2011 through Lowes. At that time I also purchased their extended warranty; however, it expired on 10/1/2014, just 5 days short of the failure of our refrigerator. Lowes Service was very kind and immediately transferred me to Samsung, as they told me the sealed system would be covered by the manufacturer for 5 years. The representative at Samsung (after speaking and being transferred to a few different people) told me they would have a Samsung technician contact me within 24-48 hours. This was on 10/10/2014. I did not receive a phone call during this period; however, I did receive an email today, 10/14/2014. The email stated that they do not have a technician in my area, and wanted me to contact them via the supplied number to find a way to accommodate me. I was assigned a new reference number and transferred to multiple people until finally getting to speak to someone in the Executive Customer Relations Department. This person told me that Samsung couldnt repair my refrigerator due to my location, but that they could offer a pro rated buy back of it. I was told to email a copy of my original receipt to an email address they supplied me. I was told to write my name, phone number, and the most recently assigned transaction number on the receipt before emailing it to them. They told me that I would get a response within 2 business days of sending the receipt, but that I should call them if I do not get a response. The buy back is supposedly pro rated at 10% per year of ownership.

We bought a Samsung refrigerator, model RS2630SH and have had multiple problems with it. Like many others who have reviewed Samsung refrigerators, ours too leaves water and ice at the bottom of the unit. You have to get a rubber hammer sometimes to dislodge it. We have had the compressor fail, and the unit stills gets hot. We had to pay for all repairs as the warranty is worthless. The ice maker freezes up. I could go on and on. We also bought a Samsung dishwasher. It does an extremely poor job of washing dishes. In fact, you have to pre-wash everything by hand. We will never buy a Samsung product again.

Bad design on refrigerator. The fridge can turn itself off if the door is left ajar. So even if you close the door you may not realize your unit has turned itself off and then all your food goes bad. Call the company and they say No problem. Take everything out of the trash and itemize it. Three weeks later, they say Oh sorry youre out of warranty. Really, a $2000 unit has only a one year warranty? Company is NO good!!!

Bought new Samsung microwave (me21h706mqs) and after one week it caught on fire at the plastic piece in rear corner. Lucky we were at microwave watching or whole house could have caught on fire. Huge plastic smoke and horrible smell. Home Depot response was call Samsung. I asked them to come and take out as it is health hazard. Called Samsung, had to call three different numbers as they cannot transfer, phone technology?? Samsung was not impressed their unit caught fire and really did not care. Said they would sent tech in 2-3 days. UNACCEPTABLE.Basically they hung up on me after I requested someone come out on Monday to remove. Do you think if this happened to the GM at Samsung they would have treated it as routine maintenance? It is now 2 hours after Samsung was supposed to be here and no word yet. Going to replace with ANY other brand than Samsung. If you look at these reviews you see many fires. Cant believe they still are selling them. Buyer beware.

Bought a Samsung refrigerator in 2009 at Lowes. About 2 years after purchasing the refrigerator I started having issues with water leaking inside, freezing up, stripping around freezer peeling off, ice and water maker not working, AND the refrigerator is rusting around door ice and water dispenser and around edges of doors. I have called Samsung numerous times to send someone to look at the refrigerator and see how much rust is on it. This refrigerator is in my home. They will send someone to look at it but I have to pay for it. They do not stand behind their products. This is the Worst appliance I have ever bought.

I have purchased Samsung RF266AEPN Frig back in 2012 and it has frozen the refrigerator fan for the 2nd time because of the ice build up which doesnt keep the inside at a proper temperature. These is a faulty product and costing me money.

I would like to share my familys experience in buying Samsung appliances. Let me start by saying that we spent over 9000 dollars on brand new appliances just over a year ago. My wife loved the look of the Samsung black stainless steel so we bought an entire house full of appliances. Refrigerator, range, dishwasher, microwave, washer and dryer. Every single one of them has failed in that year, some on multiple occasions.Our microwave which most appliance repair guys will tell you are pretty universally reliable broke within the first month. The gas range needed repaired on three separate occasions, the dishwasher has been repaired twice and works intermittently now, the dryer squeals like a pig going to slaughter and the refrigerator stopped working while we were on vacation this past May. We have now been without a refrigerator for just shy of two months. It took Samsung over a month to send out a technician to look at it and another two weeks to get parts. After the “repair” the technician informed us that the unit was not repairable and a replacement was needed. Bear in mind we bought the appliances in May of 2017, the refrigerator failed in May of 2018 and now in July after telling us it is not repairable and they are sending a replacement unit. I get an email apologizing for the inconvenience but that they will not replace the unit nor fix the dryer.We had never had new appliances and a year ago we were excited that now we had a houseful of beautiful new shiny appliances. Some of these appliances are nearly top of the line Samsung models and all of them have failed or no longer function. Do yourself and your family a favor and do not purchase Samsung products or at least do not purchase their appliances. I have never made such a large purchase and been as disappointed as I have with Samsung. They have been horrible in every facet from quality to service. Do not make the same mistake we did. Samsung is a horrible company.

We bought a whole new kitchen set, all Samsung. The dishwasher did not work from day 1. It arrives dead on arrival. We were renovating our kitchen so we were not able to install it until about a month and a half after receiving it from the store. It did not work. Lights just flashed on the display and that’s all it did. No one informed us when we bought the set that there was a 30 day replacement clause, Samsung insisted on fixing it and would not exchange it. 4 visits from a tech and a month and a half later the dishwasher is finally fixed.They replaced all boards inside as well as the door switch and wiring harness. Still not working. We paid for a proper working dishwasher and are left with a refurbished unit if they ever get it working. Samsung was not helpful at all. Not willing to stand behind their products even when it arrived with a factory flaw. I would never buy a Samsung product ever again because of this terrible customer service and lack of standing behind their product. I would recommend that no one support this terrible company. You will get burned if you buy from them and have any issues.

I purchased a Samsung refrigerator RF263AEBP in 7/2010 from PC Richards. The extend warranty I purchased has ended and the rubber sealant on my doors is just peeling off. I called Samsung to let them know that is not common for a 3 year old refrigerator and was told that the manufacture warranty of one year was over. I told them this is a workmanship issue. You would not expect the rubber sealant to be peeling off for no reason on both my french doors and my freezer. I escalated my call to the Executive Relationship Department and was basically told it was my problem and they could schedule me for an out of warranty appointment that I would have to pay for or I could purchase a Samsung Protection Plus warranty plan that would then cover the repair. I am disgusted with the reply from Samsung. A basically new refrigerator not even four years old should not be coming apart like that especially when its not an exposed area. Im writing this review because I suspect that I am not the only one with this issue.

Please stay away from SAMSUNG appliances. We spent 15k for all new in our new house and they’ve all had multiple repairs. We bought at SPENCERS TV and Appliance and the entire two years have done absolutely nada to help us out. The range we bought burns the food almost every time. I asked for a trade in and purchase a new top of the line brand and they immediately laughed and said no It’s sad how horrible businesses are these days keeping their clients happy. It’s the easiest part with my company. We will go buy new ones from Lowe’s or Home Depot.If they would have been somewhat respectful and gave me a 100-200 discount I would have went in today and purchased a new range and I also need another 85” tv. Good luck Samsung and Spencer’s. The customers are what pay your mortgage. I was so surprised they would do absolutely nothing. Who does business like that. My customers are my livelihood and love to see a happy face when I work with them and showing them I’m willing to do 100% to make them happy. Have a great day. Wanted 0 STARS... It’s not possible.

We purchased the Samsung SMH9187ST microwave OTR from Best Buy in early 2010. This unit was one of the top-rated OTR microwaves on Consumer Reports. The oven has been very lightly used as we have a second microwave in the kitchen (a Sharp which is over 7 years old). Anyhow, 29 months after purchasing the Samsung, the keypad is showing the SE code and is basically unusable. As others have experienced, this is a known defect that Samsung should take care of but wont. I will be sadly buying another brand to replace this nice looking junk, but I would eagerly participate in a class action lawsuit against Samsung!

Purchased a Samsung Dishwasher in 2017. The fan has blown for the 4th time in 2 years.. They apparently upgraded the fan in 2019, so I figured I would fork out the money and pay for that instead of just tossing this thing. Took a few months and that piece of garbage stopped working as well. Custom support is zero help - cant confirm if there has been a recall, what part is correct. Have been waiting for their superiors to contact me forever. Joke of a company. Do not buy their appliances.

Purchased a Samsung from Home Depot April 14. I call Samsung about every four months for two issues. 1- the refrigerator is growling and making monster noises and 2 - another piece of the inside broke to pieces. Another shelf, drawer etc. cracked, broke or crumbled and has to be secured with flex tape or thrown in the garbage because it is unusable. See pictures. Its completely unbelievable!Hours on the phone with Home Depot (where we bought the additional warranty) and they send us to Samsung & Samsung sends us to National Factory Service for diagnostic and at a cost to us: $85. They heard. They came. They saw. They did nothing. Just head scratches and the words: PARTS OUT OF WARRANTY. When I call Samsung these days, they try to sell me an extended warranty for $129, which doesnt cover the parts. I mean have you ever? Its such a joke! There is a class action lawsuit against Samsung ~ apparently for the icemaker + and, yes, our icemaker gives us non stop issues.

I was mad, totally mad for this - I purchased a double door fridge in 2010. From the next day, it stopped working. After then, I registered hundred times my complaints at customer care but till then today, I have no solution. Can anybody help me?

I bought a Samsung refrigerator in February of 2007. In 2009, it froze up under the plastic wall in the back, making it impossible to close the door. I paid a repairman $200.00 to come and fix it. He put on a new thermostat, cleaned the coils, defrosted everything and put it back together. 1 year later I had to call him back because it did exactly the same thing. Another $150.00. Then in March it did it again. I called a different repairman, thinking he might be able to truly fix the issue, and he told me straight up that Samsung refrigerators have one fan for freezer and fridge. Its a bad plan, it doesnt work and you cant fix it. Lucky me. Well, it happened to me again today, so, now every 2 to 6 months I have to take my fridge apart, defrost it and put it back together. Its a great plan and Samsung is of no help at all. Too bad so sad, but I wont be buying ANYTHING Samsung again... EVER! Ive posted on FB and continue to tell all of my friends what crap they sell.

Other websites say to remove the control panel (keypad + circuit board) and clean all the wiring connections. In my case, that did not work. I ended up buying the $35 keypad/touchpad part # DE34-00330C (keypad with ribbon cable that plugs into the circuit board behind it). My microwave is now working and happy. Im glad it worked because the parts store said the circuit board is no longer available.

I purchased the fridge (RF32FMQDBSR/AA) 3 years ago through South East Steel (SES). Immediately it was evident the ice maker was defective. Problems included no full size ice cubes, leaking constantly and requiring manual defrost and reset whenever door was left open more than a few seconds, for example if loading a large grocery order. It took quite a while for SES to respond to my concern. The repairman Samsung sent, while under warranty, pierced the mechanism with an ice pick, left in anger, and it took months to receive a replacement part and installation. Problem unsolved. I then went back through SES who took so long to get a repair request to Samsung, the warranty expired. Samsung did make the concession of sending out a repairman who said this model was known for its leaky ice maker, there was nothing he could do and to call the company periodically as it should soon be covered by a recall. I called every 4-6 months for over a year and a half to be told each time Samsung was aware of the problem and there was no remedy. Finally, the ice maker stopped working all together. I then called Sears Repair. The workman told me that this model was being replaced for any Sears customer with a long-term contract because Samsung was so unresponsive regarding the ice maker defects. He told me class action suits were pending. He did order a new motor. The second Sears technician who showed up to replace the $392 part told me it was a upgraded part for the ice maker. All problems resolved!So if Samsung knew about the problem and upgraded its ice maker motor, why wasnt it covered as part of a recall. And why, in all the calls and queries I made was I not told that upgraded replacement parts were available. And finally since this part solved the problem reported while under warranty, why isnt at least the cost of the part covered? Total repair was $600. I am asking for cost of the part. So far it has fallen on deaf ears at 1-800 SAMSUNG I am awaiting a supervisors supervisor call back. Wish me luck. Otherwise the fridge seems well designed and working well.

Had dishwasher 2 years. My contractor handled first 3 service calls in time right after bought. He had family issues as well as me. Washer works intermittently long cycle > 4 hours then stops altogether not to mention water pools in bottom. I usually add bleach when I smell it. So I call because its Xmas and I cannot use washer other than as dish drying rack. Buy extended warranty. Call. Guy comes out. He can get it working, needed part. Comes back, puts new part in. Said normal 4 hr cycle. Mind you washer is 6-8 feet from Insta hot water heater. In California should be banned. No Appliance running water should run this long. Now its Easter and I have a dishwasher that runs hours! On normal cycle sold as energy efficient. Ha! Maybe if you add rage the times it does not work with the long cycle. And this is normal.

We bought our appliances from Lowes a little over 2 years ago. Our ref. the ice maker went out after a year and two months, cost too much to replace. Dishwasher wash glass and dishes about half clean. We would not buy anything of Samsung. We are not please at all with what we have. Look good but they are not what they should be.

We have also been given the run around from Samsung about what seems to be a faulty product - their waterfall dishwasher. What a horrible company, I cannot believe they can stay in business. Our dishwasher is just two years old and quit working. After talking to several customer service agents on the phone, through email, and online, it is still not fixed. We had a local repairman come to look at it, he said it costs more to fix it than what it is worth at this point. There are only two certified Samsung repair businesses in Indiana. The one in Fort Wayne told us they would not come and look at it due to the constant issues with Samsung. We have another one finally coming Monday - we hope (after 7 days of dealing with them to the point my husband was screaming at the customer service rep that was in India because they were asking completely irrelevant questions). If you are looking for new appliances, please do not purchase this brand. We had issues with our refrigerator also. They are poorly made, and Samsung has to have the worst customer service of any company on earth.

Ill never buy a Samsung appliance again. The store warned us about the refrigerators and other big appliances but we thought a microwave should be safe. WAS WE WRONG!!! We have called them several times and no one seems to be able to fix our problem or even show up. Never again.

My microwave caught on fire and I know its out of warranty. Do not expect a new replacement but at least a refund. This could have caught my home on fire. After back and forth with Samsung and a dealer they sent out to say it is not repairable they will do nothing. I sent them pictures of the damage and they still give me the run around. I do not think every appliance that runs out of warranty needs to be replaced and thats what they make me feel like. My ticket # is **.

Smart auto and Heavy code on DW80F600UTS. I purchased this dishwasher in late 2013 because it was on sale. It was a year later when the Smart Auto and Heavy lights started blinking. I didnt purchase the extended warranty which was a mistake. The dishwasher became something for looks for awhile until I had time to fix it. Once I started fixing it recently, I found many posts on all the possible fixes. I replaced the case break and it still does not work. I see others say to replace the ECS and main boards. I must have pulled out the dishwasher a half a dozen times already trying to fix it. What a waste of time and money. Never buy a Samsung. I think I will also trade my Galaxy S5 for an iPhone just out of principle.

This has to be the worst dishwasher on the face of the earth. To begin, the workers who delivered the machine broke our woodwork on the floor and they tried to hide the damage. We used the machine twice and couldnt stand the smell and the grinding noise was deafening. Samsung came out and began berating me telling me that this problem was not covered by the warranty and I will never be able to use the warranty again. The repairman was actually yelling at me. I finally had to ask him to leave. While he did fix the machine, like others, it wasnt long before I began experiencing other problems. Hopefully, theyll come out since its still under warranty and be professional about the repair. Weve never had such terrible problems in all our years of owning a dishwasher. This machine should be recalled.

1 month after warranty ran out dishwasher gave me error codes. After fixing 1 month later more error codes. Can not afford to keep fixing machine.

Same problem as hundreds of others! A beautiful $2200.00 problem! Only 3 years old and nothing but problems! Freezer works fine, but fan freezes up so the fridge stops cooling. Never trust the temp, bought 2 fridge thermometers to keep in it and watch them constantly! Lost lots of groceries, had a new control board put in to fix the problem, but after 2 weeks had to thaw it again; now after only 1 week, it’s happening again. Is there a fix or do I go buy a new one? Would like to join a lawsuit with others!

I bought a Samsung Fridge French Door 5 years ago and have had nothing but trouble with water freezing up in fridge. Have tried to put settings higher than recommend in Manual. That hasnt helped. Had it fixed by one of their warranty idiots same thing happened 4 months later. Very disappointed. Not the quality I expected.

We purchased a Samsung RF28HFEDTSR French Door Refrigerator in 7/27/14 from Lowes. The ice maker never dispensed ice properly - slow and partially crushed on cube setting. The bottom Ice maker stopped working after 2 years. The top ice maker stopped working after 3 1/2 years now. It was freezing up - following Youtube advice we have been defrosting the back with a blow dryer for 2 months now. The fan is now making a very loud noise. We will have to call a repairman now. We will not buy anything Samsung again. This has been a disappointment since day one and we have called Samsung year ago to complain but since the warranty has expired they say call a repairman. We have had refrigerators in the past and most last at least 15 yrs. These are obviously defective refrigerators from reading complaints online, all mirroring our experience exactly.

We used a few traditional ranges during last decades but none of them had this problem like samsung. We purchased one samsung range two weeks ago and got the following problem: If you drop a single water on the cooktop surface, it will create a stain on it and you cannot remove it at all without spending five minutes using a wire ball! We used this range for just a couple of weeks but it looks like a ten year old one! Looks so ugly!

RF31FMSBR - Refrigerator sucks. Had it 2 months as Motors for fridge got louder and louder wakes us up at night, annoying while watching tv. Have had freezer stop working and food spoiling for no explained reason. Have had service personnel out hear replacing fans, compressors, etc. Agrees its loud but hes heard worse WTF. Still within Yr but Samsung not willing to refund as they say next time until out of warranty. Do your research - SAMSUNG FRIDGES SUCK!!!

We purchased a Samsung fridge model number RF217ACRS on September 19th 2010 from Sears outlet in Connecticut. We have three very small children: a 4-year old, 14-month old and a 2-month old. This past weekend my daughter was getting ice out of the freezer. My 14-month old son walked over to the side. She shut the freezer and my son let out this blood curdling scream. My husband scooped him up and there was blood everywhere. We realized something serious had happened. His finger tip had been cut off. We had to get his finger tip out of the side rail and rush him to the E.R. where he was then transported to the childrens hospital to reattach his finger tip. Unfortunately, his little finger was so small that they could not attach it. It was cut off clean at the joint above his knuckle. His little hand is maimed. It will never look normal. It was incredibly traumatizing for my husband and I. In a million years, we would never think a freezer drawer would pose as a danger in amputating a finger. This is beyond a faulty product. This is encompassing design flaw as well.

I purchased two Samsung ranges in 2012 for my small cafe. I just wanted them for baking. I know any commercial use would void the warranty, but I believed I would get several good years out of the ovens for a 1200 dollar range. One night that winter 2012/2013 I was sitting at the counter late at night doing bookkeeping. I was baking at about 400-425 degrees, when I heard a loud pop and saw one of the ranges on fire in the rear. I grabbed the fire extinguisher and started putting out the flames when I realized these being electric just pulling the plug would probably solve the problem… I did, and the fire went out (I did have an awful mess of chemicals to clean up). I researched the problem on the internet and found this to be a common problem with Samsung ranges. I was and still am mad. For a large corporation to put such junk for sale, I am incredulous. Ive let the thing sit for almost a year, and am going to finally call someone to give me an estimate to fix, so I can fix or junk. I tell everyone I come in contact with not to buy Samsung anything. The other range is still used never over 350 degrees.

Bought a side by side counter depth Samsung fridge in May 2014. In June 2015, the fridge and freezer stopped cooling. After THREE weeks of trying to get someone to come out, Samsung referred us to a 3rd place and they finally came. However, we had to get a copy of the original purchase receipt FIRST. Once the guy came out, looked at the fridge, he said it was a coolant leak and the fan was installed backwards. Which really meant the whole thing was burned up. He told us a service tech would be out to fix it in a week. 2 weeks later, we find out that company doesnt fix that problem. So its back to Samsung! We still dont have a fridge and no scheduled spot for it to be fixed. So frustrating. Samsung is junk and they have horrible service. Just because it has a 10 year warranty doesnt mean jack!

We purchased a 3 door refrigerator from Sears in January 2013. We purchased the 5 year extended warranty. The Sears repairman has been here 4 or 5 times. He replaced the icemaker once. Came back to fix the icemaker, which kept freezing up and leaking onto the dispenser tray. This leak caused our STAINLESS STEEL door to rust. It is still leaking and rusting more. We have talked to Samsung customer reps who told us it was cosmetic and not covered under our warranty. The repairman even told them it was not our fault. But, this did not help our plight. Will not buy anything Samsung ever again. We asked to have them replace our rusty door. Of course this did not happen.

Honestly, I can only echo every complaint that has been voiced by other owners of Samsung French Door refrigerator. 6 years old!!! Loud noise, cracked plastic shelving and bins, ice building up under back panel, etc. After weighing out the cost of another repair call, we have decided to buy another refrigerator today. We have defrosted it for 36 hours. It was fine for 2 days. All of the appliances in my home are Samsung. OMG the nightmare will continue. DO NOT BUY A SAMSUNG REFRIGERATOR. THERE IS A DESIGN FLAW THAT THE COMPANY REFUSES TO ADDRESS. If my 6 year old model and your new refrigerator are experiencing the same problems, the company is at fault. Where is a class action lawsuit? Im in.

BEWARE. Had problems from the first week. Leaks like crazy on the heavy wash cycle. After several service calls and repairs we gave up and stopped using that cycle as the issue could never be resolved. We only use the express cycle to avoid leakage. Worked that way for a year. Now we have a computer problem where the key pad just blinks but the dishwasher wont start. Sometimes it works sometimes it doesnt. Most expensive piece of garbage weve ever purchased. So sick of service calls. Going to trash this piece of junk and cut our VERY EXPENSIVE losses. This was supposed to be top of the line. Dont be fooled. Its garbage.

I tried using my self clean on my flat top Samsung stove and its not working. Its giving me a code I guess EoE and a continuous beeping. Please help.

We purchased our French Door Refrigerator (Model RF4267HABP) Dec./2011 from Lowes Home Improvement. Within the first year we started noticing rust on the front door near the ice maker and the door. The Lowes repairman told us since it was cosmetic it wasnt covered under warranty. We would have to pay a large amount to replace the front door panel. Why do this if they cant fix the problem that is causing the issue? The repairman basically told us to not use the crushed ice option. WHAT? Why own an ice maker if you cant use the crushed ice? They are now telling me that they havent seen this issue in the database so they dont think its an issue.

The product has ice built up issue that impacts cooling and Samsung do not cover this in 5 years cooling warranty. This is a manufacturing defect in Samsung refrigerators and ice built up issue seems very common in Samsung fridge but Samsung do not own this as manufacturing defect and it will be a big repair cost to customer. Please read the Samsung warranty carefully if you buy Samsung fridge and make sure to buy separate protection plan as Samsung warranty would not cover all.

My stove is really great. I especially love the center eye which is longer and used for grilling. Also the self cleaning oven which really does a good job. I can put the eye covers in my dishwasher to clean them if they get greasy.

DO NOT AND I MEAN DO NOT BUY A SAMSUNG REFRIGERATOR!! IT IS A PIECE OF CRAP!! ! I bought my side by side refrigerator in Dec. 2015. Six months later there was water under the crisper drawer and the freezer froze over. I cleaned the water from the crisper drawer thinking it was possibly a one time thing. It happened again, and again. I cleaned it up. I called Samsung in Dec. 2016 and they sent someone out to fix it. Well by the time they came out and fixed it the 1 year warranty was up. It happened again and it was only 15 months old. They refused to do anything about it. And now the ice maker shoot is leaking water and the ice is slushy. I bought it from Conns.

Stuff will not stay cold. The ice maker doesn’t work. Food is constantly spoiling in fruit section. Food in the deli tray constantly freezes up and then has to be defrosted to eat, my warranty company refuses to replace the unit as they say they get too many complaints on it.

I have the bottom freezer, split door fridge model. I bought it solely because the GE Profile I had for over 10 years finally needed replacement (due to some cosmetic damage - no issues involving its functioning) and the Samsung was literally the only model that would fit into the custom space in my kitchen. Within the first months I noticed a lot of water pooling in the bottom below the crisper drawers and then in the crispers themselves. I stopped using them all together and then about a month after the 1 year mark (when the warranty ran out), the left door stopped closing appropriately. In fact, the only way to close it is to manually manipulate the fold and then close the opposite door. I finally got a service appointment, took a day off from work to wait and was told that the part has to be ordered and it will cost me $320!!! What an absolute piece of garbage.

Ice dispenser went crazy and was dispensing ice inadvertently into the kitchen floor. 542 dollars later, new front panel with control board, now will not make ice. A&E/Sears made an effort to repair and 3 days later, still no ice. Repair tech said there is a service bulletin if my unit was made 2 months earlier, but parts are still over 500 dollars. To schedule a Tech, usually takes another 2-3 weeks also. Junk is a conservative adjective for this refrigerator. I have read many reviews of consumers with the same problems. I think it is time for a class action law suit against the manufacturer.

I have a Samsung refrigerator, only 2 years old. It has the same problem that so many seem to have of ice and water building up under and in the crisper bins. I have had it fixed 3 times, and the problem persists. I wish I would have read these reviews before purchasing. It was a waste of money. I will never buy from Samsung again.

We purchased the Samsung Fridge model # RF28HMEDBSR/AA less than six months ago. We’ve had this fridge previously at our last home and I was skeptical to buy again because the fridge started having rust spots on the freezer door (true stainless steel shouldn’t rust). So the company falsely advertised their fridge to be true stainless, which as a consumer, once a business makes false claims, you’d typically not want to purchase the item again. However, my husband really wanted this fridge so I gave in. Fast forward to roughly six months after we got the new fridge, the door with the water/ice dispenser was left open, not fully but cracked like it wasn’t completely closed while we were at work. Complete accident but when I got home that night, the ice door flap on the fridge door was continuously opening and closing and the front display was almost completely dim. Following what you would think is right, I contacted their technical support department and got in queue for a callback (est wait was 1hr 15 min). Received call back and by this time, my husband was home and able to go through all the troubleshooting ideas the tech threw at him. Still not fixed, so they put in a request to have a tech from Dish Home Services come to fix it. This was on a Monday, the tech couldn’t get out here until Friday. So we’ve had a half working fridge, only to be told on Friday that the Samsung tech ordered the wrong part and they’d have to put in a new order and send someone out again. I was annoyed at this point as it was a holiday weekend, and was being told it’d be over a week before they’d be able to come back out. (Uh no.) Anyone whos had issues with a new fridge knows that you can’t just sit around and wait. Your food doesn’t stay cold and using coolers only does so much. I’d been in touch with a supervisor at Samsung (Antony ID **), who told me they wouldn’t replace my fridge because they had to exhaust all options to fix it (meaning we’d have to keep taking time off work to be home for these techs, even though they say they don’t expect you too, when you have a broken fridge, you have to too). Dish Home Services don’t apparently do late afternoon/early evening calls and were not seeming to think working us in was essential. My husband had been working with a Katie at Dish who said she’d call him back that same Friday they were out to confirm our appointment. She never did and we had to call back on Monday to figure out what was going on. I kept getting the response that “were waiting on the part”, but in this day and age of tracking numbers, expedited shipping, etc. they could have known when they would have the part and confirm a date to come back. I finally got a supervisor with Dish (she said her name was Demetrius) and she said she could see the tech would have the part by tomorrow (Tuesday), and she’d email the local dispatcher to get us on the books. When I asked for the local phone number to call them myself, she said she couldn’t give it out. So long story short, if you don’t want a headache of dealing with a crap customer service department, or the possibility of a brand new appliance breaking, I’d stay clear of this company because they clearly don’t care to stand behind their products but hide behind poor policies and use horrible contract service companies to repair their own products. Save yourself the headache and buy another brand.

We purchased a Samsung french door bottom freezer refrigerator model RF197ACWP on May 27, 2014. The ice maker worked great for first TEN days, then quit. Called Samsung, they told us to try the reset button. We did, waited 24 hrs, no ice. Called back, they said they will have a repairman call. Still waiting for the call (in all fairness it has only been 24 hours). Looked at reviews for this model, found that the general consensus is that it is a design flaw that cannot be fixed. Best Buy will allow me to exchange it within 15 days. I am on day 14, so am going to exchange it for a Whirlpool and hope I have better luck. At least Whirlpool parts should be easier to get if there is a problem, since it is an American product.

My daughter bought a French Door Samsung refrigerator. Paid almost $2000 for it. Had this appliance 3 months. Freezer stopped working. Call Home Depot, where she bought it from, told to call Samsung. Thus started the nightmare. She had to go through all kind so stuff Is the item level? Unplug it, wait. Nothing worked. Okay, call this repair company. Did that. 4 days later a repairman came to look at it. Found 2 other things wrong with this new machine. He told her this is happening on all the Samsungs like this one. The company knows about it and could not care less. Soooo he orders the 3 parts. 5 days later he comes out and fixes it. Nope, now it is totally not working. Freezer is at 62 degrees and ice-maker shoots out water. No ice. Give it 23 hours, he said. Called the repair-shop. They put her on hold and will not answer. So wrong on so many levels. He even told me as I was there when he came he would have to add a line of sealant under the ice maker that was a design flaw of this unit.

I bought brand new Samsung Kitchen Suite. After 3 months, the microwave started beeping in the middle of the night. Still under warranty, the touchpad was replaced by the technician. 7 to 8 months later, it occurred again - now out of warranty, we looked online. My husband followed the advice of others having the same problem and he unplugged and re-plugged the ribbon cable which worked. Now, about 6 more months and it started again. So he has added an additional piece of plastic behind the ribbon cable to improve the contact. For now it is working. I am very disappointed in Samsung quality and service.

Bought black stainless steel refrigerator two months ago. Thought black stainless steel meant black stainless steel, not covered with film coating that is starting to peel and I do not know what to do to stop it from peeling. Other people on internet is having same problems with black stainless steel appliances but cant find out any information how to repair.

Ice maker in fridge circuit board shorted out and caused house fire. Lost everything in my home. Samsung rep came and investigated and took ice maker from fridge and said not the cause! Fire marshal reports said ice maker was cause. A service tech also said cause was fridge! You should Google Samsung icemaker fires and watch all the complaints.

Purchased this dishwasher (Model DW80F800UWS/AA) 11 months ago. During that time our kitchen was under an extensive remodel so dishwasher wasnt in service for 8 out of the 11 months weve owned it. Now that our kitchen is in working order we hooked our new dishwasher up. The past 3 weeks have been plagued with numerous error codes: oE, 9E and HE. Ive contacted Samsung and each time theyve sent out A&E repair service to address the problems. Although the reps from Samsung have arranged for repairs this is really becoming ridiculous to say the least. So far this machine has gone through 2 case assemblies, an ECS sensor, main control board and now needs a heater sump pump assembly. Essentially every working part, some of them twice. To say were frustrated is putting it mildly. Now the holidays are approaching and we need to wait another 2 weeks for parts. Our manufacturer warranty ends in 3 weeks. If this ever gets fixed were pulling it out and replacing it with another brand. We will never buy a Samsung appliance ever again or would feel confident to recommend their products.

We bought a Samsung refrigerator few years ago and since bought it the ice maker constantly freezes over and we are always having to thaw it out and we always have to do that. We werent aware when we bought it that Samsung has a lawsuit against them for the same thing about the faulty ice maker. They sent a repairman out to fix it but we are told it wont last. We want our money back. All of our appliances are Samsung because we love the brand but their refrigerator arent good. We spent a few thousand on this fridge just for us to have issues with ice maker. We want our money back. We did talk to an attorney who told us about lawsuit. We want our money back for what we paid or were getting an attorney.

We replaced a stove top that was only 4 years old because of all of the problems that we had with it. The Samsung came highly recommended both by Consumer Reports and several appliance sales professionals that we trust.

The electric stove looked nice 2 years ago when I bought it. Black and stainless steel. Never buy this junk again. Oven made a pop sound and now wont heat past 150??? Its toast after 2 years! Their dishwasher at least lasted 3 years??? Ill never buy Samsung, ever. Their CEO, should be in prison for life without parole for fraud products???

I have only had this refrigerator (Model Rs2530BSH) for 5 years. It started giving me problems in the 2nd year. Now, it is completely out. It is hard to get anyone to work on this piece of trash and the parts are very hard to find. Once I found the parts on the internet, I was told the main part was on back order (the main circuit board) because of high demand. That is a shame. No part to a refrigerator should be in high demand. That means it is a manufacturer problem and it should have been recalled. This is frustrating and costly. Everyone who purchased this piece of junk should receive some type of reimbursement.

In December 2015, I purchased a Samsung built-in dishwasher model DW80F600UTS/AA. I finally got it installed around July 2016. By November 2017, the dishwasher stopped working. The pump was running even though there was no water in it. I opened the door and the pump does not stop. The heavy LED was flashing even though I never selected heavy cycle. I try to turn off the dishwasher using the power button, it turns off for 2-3 seconds then it comes back automatically and the pump is just keep going. The only way to shut it off is by flipping the circuit breaker. I tried every recommended method, which included keeping power off for a while and then reapply, but nothing worked. As soon as power was applied, the pump started running and wouldnt shut off using front panel controls. An appliance repair technician came to my house in December 2017, but the regular warranty had expired. Fortunately, I had purchased a 3 year extended warranty. The technician diagnosed a bad control panel and sump pump assembly. It took 3 months for the parts to arrive. Once the new parts were installed (March 2018), it worked great; for approximately 3 months and then broke again (June 2018) with the exact same problem. A repair technician came out and replaced the sump motor again. The dishwasher worked until the end of August 2018 and quit working again with the exact same symptoms as the previous two times. A repair technician came out on 4 September 2018, diagnosed a bad sump motor and placed it on order. Around 4 November 2018, I called for status on when I could expect my dishwasher to be repaired. I was informed the motor had to be ordered from Korea and they had no idea when it would be shipped. I canceled the service request and am going to trash the dishwasher. I will never buy another Samsung appliance again.

We bought our refrigerator (Samsung RS261M/XAA) from Pacific Sales In Ontario CA. Like many others here, we decided to pay a higher price in hopes of getting a better product. This product lasted about 13 months. The warranty is 12 months. The refrigerator starting making this loud horrible racket which turned out to be the infamous ice dam hitting the fan. We removed all the food and defrosted it. This quieted it down again. Three months later the noise is back and were spending another weekend fixing it. We cannot afford another fridge so were stuck with this cycle for now. Do not buy Samsung Products. They are defective and they do not stand by them when they break.

I like this fridge except the ice maker has become very slow. There have been 3 repair calls over the last 4 years all related to the noisy freezer, broken ice maker and now leaking ice buildup. Also the black metal skin dents very easy and is pocketed with small dents. We have Samsung Model RS25J500BC.

We have had our stove oven and microwave combo since January 2015. And in that short time our oven has broken 2 times and microwave just broke! It’s less than 3 years old!!! What happened to those stove and ovens we had for 8-10 years before they showed any distress?!! The numbers and info on the stove wiped off years ago, and now we GUESS what burner we are using and at what temp. Worst brand ever! Worst stove set we ever bought! Wish we did our homework and seen these bad reviews first.

I really hate this dishwasher. It has the water wall way of delivering water to the lower rack. It does not do a good job on either dishes or flatware causing me to have to prerinse everything. As a single person it is easier to just handwash.