We had trouble with our fridge from day one. This was 3 years ago, well before the current onslaught of consumers with huge problems, so we received a refund after 5 non-repairs. Thousands of consumers have been defrauded and this company should have been forced to recall the 20+ models that are, very simply, crap. Samsung has tried over and over to make consumers pay for repairs, which do not fix the problems anyway. They, also, try to dupe people that they are out of warranty, while this is NOT a warranty issue. It is a design flaw, which his company knows very well and refuses to resolve without extreme stress for its purchasers. Shame on them.

I purchased our Samsung French Door Refrigerator from Lowe’s under 2 years ago. Approximately 6 months ago I noticed what looked like possible spaghetti sauce splatter on the front of the fridge and when I went to wipe it off realized it was rust. At the time the refrigerator was approximately 1.4 years old, had been kept inside the entire time and we cleaned as instructed by the Lowe’s employee when it was purchased. We did not purchase the extended warranty but I called the Samsung Helpline thinking they might offer to replace the doors as rusting doors seems like a clear manufacturers defect in my opinion. I was told that this fell under cosmetic issues and therefore there was nothing they could do for us except offer to send a technician to look at it. So, I still have a rusting fridge in my kitchen. Then 3 weeks ago I came down to our kitchen to leave for work to find our kitchen floor absolutely flooded. The ice maker valve had apparently broken causing our water supply to kick water out of the fridge into the kitchen while we slept. The first technician (suggested by Samsung Helpline) could not identify the problem but said he would replace the inlet valve, ice maker and mother board for approximately $450.00. Not to mention we had to pay him $45 simply to come inspect the refrigerator. We chose not to have him touch the fridge since his shotgun approach to the problem did not make sense to us but were out the $45.00. The second technician identified the valve as the problem and between part/labor we paid about $240.00. So far no more floods and the ice maker is still working. We purchased this refrigerator because of its nice appearance and based on our understanding of Samsung’s reputation which I thought would translate to a reliable product - a decision I clearly regret. Im clearly disappointed in Samsung as I had faith their product would be more reliable and/or their service more professional. Im also disappointed in myself because the refrigerator I purchased 15 years from a different company and havent had to put a cent into is purring right along in my garage and regret not showing more loyalty to that company.

As our five year old Samsung refrigerator is now trash (model RB2178AB), time to research before replacing. Loved the fridge, no complaints except for twice having to replace the gallon bin in the door. But last week freezer quit and now fridge. Repair person says a freon leak. Not repairable. Expensive purchase for 5 years of use. With a Samsung dishwasher that has required 5 service visits...no more Samsung appliances for this family!

Purchased a stove in January, 2017. Stove top worked but not oven. The service man came and replaced the computer in the top. A day later did the same thing came back and replaced the thermostat. 3rd time replaced the whole stove. Now the second stove top does not work or oven. Going to return stove to store myself and pick out another brand. Would not buy a Samsung stove.

I bought my Samsung refrigerator in 2013. I paid nearly $2000 for this and thought it would last. WRONG! The bottom freezer would ice up and leak constantly. Then Dec 4, 2015 the freezer part just stopped working, ruined the food I had. I called Samsung and their answer was to call a service tech that I would have to pay for. I just left it alone as I had a deep freezer. Just hoped the fridge part would continue to work. Well as of today February 2, 2016 it has quit as well. I again called Samsung and no kidding was on phone for over an hour only to be told Too bad. Sorry for the inconvenience but we are not fixing it. What a crock! I have had cell phones which are Samsung last longer than this refrigerator. So off I went to Lowes, bought just the plain Jane side by side for 856 by Frigidaire. Certainly will NEVER BUY Samsung again... I hope you take my advice and steer clear of Samsung refrigerators.

We bought an RF267 series refrigerator. And like many on this site, we started to experience problems with the ice maker right away. It only makes ice when it feels like it. Sometimes we will go for a couple of months without any ice, and then it starts to make ice with no warning. Most of the time it just makes clunking and popping noises. This has gone on for a couple of years and after reading about all of the other problems, I am afraid to have it repaired. It seems I am lucky compared to most of you. I also have two Samsung TVs that after just a couple of years experienced pixel problems and then just simply wont power up when the power button is pressed. I can safely say that I wont buy another Samsung product.

I bought a Samsung RF266 in 2008 after reading reviews on several websites about how convenient and reliable they were. Talk about bunk, I really wonder if these companies pay for those endorsements. I have had nothing but problems with this pile of junk. The ice maker falls apart constantly and rarely works right. And then, the fridge completely froze up inside. The repairman told me to let it thaw out 24 hours before he can come work on it (what am I supposed to do with the food in the meantime?). And then, he said hes not sure whats wrong with it. He spent an hour on the phone with a Samsung tech (which he charged me $48 for) and replaced a part that took 3 days to get. That didnt fix it. He rebated the labor but I was still stuck with the part ($65). I waited 3 more days for another part, which still didnt fix it. Two days later, we got another part, which did fix it. Samsung technical said that both parts were bad. I paid $1,800 for the unit. And I have, to date, spent nearly $900 in repair bills, not to mention what Ive suffered in food loss. Im also told there is a class action lawsuit over this issue that Im having. But I cant find access to the site where I can get in on it. My best advice: If you really want to buy a Samsung, buy an extra fridge in case the main Samsung goes down.

Do not buy a Samsung Refrigerator!!! Major defects in it! The company pays people to give great reviews about this product! The repair guy told me so because he used to work there. Had ice maker replaced (so called fixed) a motor is running loudly since & theres a chemical odor coming from refrigerator and the only way to stop that noise is to reset ice maker. Then will come on again with the odor, I poured a glass of iced tea and it tastes like the smell... a sweet burnt smell if this makes any sense. Buying a new one but wont be this brand. Its not even two yrs old!

Got the refrigerator 2016. Used it for less than three years. It started to leak and the crisp drawer was frozen. I had to throw all my vegetables. Customer service was good but they could not help. I would never recommend this product at all.

Great stove but igniter does act up. Google search reveals it as a common problem on this model. Outside of the igniter issue probably needing to be changed eventually and should have been a recall, it works and looks good.

If I could give zero stars, I would. Avoid this company and their dishwashers at all costs. The way they treat their customers is criminal. Here is my experience: On June 20, 2015 we purchased a dishwasher model DW80F600UTS/AA at Best Buy. On November 10, 2015 the dishwasher stopped working and we contacted Samsung and they advised a service technician had to be dispatched to repair. On November 20, 2015 a technician came out to our residence and informed us that the board had to be replaced. On February 25, 2016 the dishwasher stopped working again. We contacted Samsung and they were not able to find a service technician to replace the board. Samsung arranged to have the dishwasher exchanged for a new dishwasher at Best Buy. We received the new dishwasher (same model) on March 11, 2016.On February 1, 2017 the new dishwasher stopped working giving the same error as the first model. We generated a warranty service request. In this work ticket I requested that since we are repeatedly getting the same error with two separate dishwashers that we be refunded full purchase price of original dishwasher due to the problems with this dishwasher model. To keep replacing the boards or dishwasher every 3-11 months and the time it takes to get any resolution to our service issue is inconvenient. When the customer service representative called on February 2, 2017 I reiterated our position and requested to speak with a supervisor. On February 13, 2017 a supervisor called and assured us they could have the dishwasher repaired on February 17, 2017.On February 16, 2017 a call was received from an appliance repair company. I discussed the issue with the dishwasher and they said they would speak to a Samsung representative. I never back from this company. On February 27, 2017 I wrote a letter to the BBB regarding my customer service issue. The next day I was contacted by Samsung who promised I would have service on my dishwasher immediately. On March 9, 2017 Samsung contacted me regarding my satisfaction on the repair to my dishwasher. I informed them that it didnt happen as whoever they contacted to perform the repair never contacted me. I advised this person that I wanted to speak to a supervisor immediately.I havent been contacted yet, and based on my experience with this company, I doubt I ever will. Do yourself a favor and buy another brand. Just look at the length of time it takes them to respond to my service requests. Its been over a month now and still have a broken dishwasher. What company thinks that is acceptable? Samsung does.

Never buy a Samsung refrigerator, they are a POS. My ice maker is causing my entire refrigerator to freeze over and Samsung will do nothing about it. They stated because it is out of warranty they have to charge me. They have a lawsuit going on against them right now for the ice marker but refuse to do anything about the consumers complaints. They just want to make money. The Model I have is RF28HFEDTSR/AA. Do not buy this refrigerator.

We purchased a $5000 Samsung 4-door refrigerator two years ago and it was the biggest mistake I’ve made in my home. The ice maker gives us constant trouble. We had Samsung come out and repair it 6 months ago and it has already broken again and they want me to pay $100 just for a diagnostic appointment that won’t even cover the repairs! Worst of all, when the repair person came the first time he told me that Samsung knows this is a problem with their design and has just decided to screw the customers who already purchased the product and wait and see if they will call for repairs. I am an educated consumer who did my research but this fridge is absolute junk. Samsung should stand behind their products and less than 2 years for a $5000 is obscene. Now I’m trying to decide whether I should fix it or throw it out. I wish I had bought a Sub-Zero in the first place. STAY AWAY FROM THE SAMSUNG CHEF COLLECTION, IT IS ABSOLUTE GARBAGE!!!

Overall, my whole family is significantly disappointed. We bought both a fridge and an oven/stove from Samsung, and both of them started to malfunction before we were even done paying them off. The knobs on the stovetop are poorly engineered and will easily turn if something accidentally knocks into them (like a pot handle or your arm)--this has led to stovetops accidentally turning on and burning our dinner multiple times. The lower right stovetop also gets unusually hot and the lower left stovetop works unusually slow, even when the knobs are turned to the same setting--this had led to food burning on the lower right stove even when its on low and left unsupervised for just a couple minutes. Dont even get me started on the fridge that has its flimsy door-shelves breaking off (I realize thats a review for another time).

I bought this range in November 2013. From the first day the temperatures of the oven were inconsistent and the convection setting was even worse than the regular oven. I had a Samsung service technician come for service twice and showed him pictures of the uneven results of my baking attempts. He said there was nothing wrong with the oven and finally replaced the thermostat to appease me. I really wish I returned this range at that time but decided to make do. Over the years its gotten progressively worse. The upper convection fan doesnt work so I cant even use the upper oven because it wont let you use the regular setting in the upper oven. When I use it as a full oven with the regular oven setting I have to rotate the food to try to get it to cook evenly. The oven makes terrible noise.

I bought a Samsung refrigerator, model @ RF263BEAESR in Aug 2012. First off, the handle broke off within a year and a half or so. I find the parts list online & email Samsung to ask how to locate them and buy them, as a couple of them didnt have part #s on the schematic. They proceed to tell me that they cannot sell me these parts, that I would need to contact a Samsung authorized repair person. Fast forward to 6-2016. The ice maker has continually frozen up for the past couple of months. Then all of a sudden, the fan starts making a loud noise. Then I realize that the unit is not as cool as it is supposed to be after purchasing a thermometer and setting it inside.Luckily, I purchased the extended warranty through the company I bought it from, however, the warranty contract will only allow $125 reimbursement in spoiled food. When I went through all of the food, I tallied it all up and it totaled over $208!! I am angry that Samsung has made such a shoddy product and no recall has been issued for this fridge. IMO, a fridge should last longer than 3 years before having cooling issues. I have owned others for many, many more years and never had a cooling problem with those.Apparently, this is a well known issue that the unit freezes up in the coil/ fan area, yet Samsung has not issued a recall, just a service bulletin! I threw away $2300 on this fridge and it looks like I will be forced to search for another one. I also own a Samsung dishwasher (has been worked on twice since purchased in 2013) and washer (has been worked on once since purchased in 2013) and dryer (crossing my fingers on that one!) Had I have known that they do not care about their customers and making things right, I would have never purchased any of their products! I know I wont be a repeat customer!!!

We got the new refrigerator in April 2015. I immediately noticed the ice cubes came out different sizes and some crushed. Also the cubes are cloudy and have frost. I called Famous Tate in Tampa where we bought it and was told to call Samsung direct. The tech came out and said nothing he could do but apply silicon to seal the ice maker and hope for the best. Well it didnt help and then Famous Tate sent one of their techs and he basically said the same thing. The ice maker is flawed and we will have to live with it. Why? I paid good money for a new refrigerator and it is worse than the old one. I want to trade but so far no help from Famous Tate or Samsung.

I purchased a Samsung dishwasher and 2 weeks out of warranty it failed and will not drain. I was told that they are sorry, but because it was purchased 1 year and 2 weeks before the failure, I will have to pay for all repairs. They said that they referred it to a company to have it repaired, but after a week had gone by and making multiple calls, I discovered they provided the repair company with the wrong phone number and email address for me. When I mentioned that I saw online that many people are having the same problem and that the dishwasher is built faulty, they told me that they appreciated my researching the issue, but it is out of warranty and basically, too bad.

Bought a Samsung refrigerator less than two years ago at Sears and it just started leaking water into the bottom drawers. Called service and were told nothing could be done, that this is a common problem with the SAMSUNG refrigerators. The ice maker will not stop making ice. In order to make it stop we have to do it manually. DONT BUY A SAMSUNG REFRIGERATOR. We will make an effort to communicate to as many thousands people as possible (how about making a viral video to show on social media?) that SAMSUNG does not care about customers problems...

I purchased a refrigerator, stove, microwave and dishwasher. Its taken me 2 weeks to try to register for the 1 year warranty. They make it very difficult to register so they dont have to warranty your product. Read reviews of their appliances and youll know why. I tried to get verification that my range and microwave were warranted because initially they said I didnt have the receipt. The stove, frig & dishwasher were on the SAME receipt. The microwave was ordered online and they keep asking for the store location. If you go on their website, they make it very difficult to try to talk to someone about your warranty which is a clue they dont really want to warranty their appliances. DO NOT BUY SAMSUNG.

SE error message code in Samsung Over-the-Range microwave (SMH9187) wont go away. Ive unplugged the microwave and plugged it back again several times. Message returns on the same day so I cannot use the microwave. This microwave is about 18 months old.

My 2014 french door refrigerator, Model RF263BEAESR, began flooding below the pantry pan in the refrigerator section last spring. The first fix at our expense lasted about 2 weeks. Samsung agreed to pay for the 2nd fix, which has lasted for 3 months. Now it has the same problem again and they refuse to pay for the fix again. Their new policy is to only pay for repairs ONE time once an appliance is out of warranty, even if the repair is for the same problem that was obviously not fixed by previous repairs. Our repairmen told us that this model and others like it clearly suffer from a design defect, which Samsung refuses to admit is the case. Interestingly, turning off the icemaker prevents the periodic flooding. So our choices now are to pay every few months to have it fixed, to leave the icemaker off, or buy a new refrigerator. I will never buy any product from Samsung again.

We bought our dishwasher in Nov of 2013. It worked fine until June of 2016, then it would not run. I called Samsung and told them of the problem, after about one hour on the phone they said they would send a repairman from an authorized repair shop according to them. Two weeks later he came and did a evaluation of the machine and determined that the touch panel circuit board was not working and would order the part. I told him that the dishwasher was out of warranty but Samsung warranty covers the circuit boards for 5 years and we have over 2 years left. The part came to my home and I called dependable services to make arrangements to have it installed. They came out a couple of days later and replaced the new part then tried to charge me 291.65 for the part and the service call after almost a day of figuring out who was going to pay for it.Samsung agreed that it was covered. Because if I had to pay for it I was having the serviceman take it out and forget about it. For that price I could add another couple of hundred dollars and get a new one. Well the machine worked about 3 weeks doing about 15 washes and broke again. Same symptoms. I called dependable services. They came out a couple of days later. Repairman looked somewhere else on machine and decided that it was two relay switches on another circuit board that needed to be replaced. He also tried to get Samsung to replace it and their comment was, We repaired once at our cost we are not doing it twice. The price for this repair was 338.00.Needless to say it was not repaired. I will replace with another brand of dishwasher. This dishwasher replaced a ge brand that came with the new home and never had a problem with except it was noisy. Did a great job of cleaning. I just want everyone to know my problems with Samsung and let buyer beware. I will NOT be buying another Samsung appliance in the future and will tell all my family and friends my story and beg them not to purchase a Samsung appliance product.

Bought refrigerator 1-13-2012.. IN 2014 AUG, Nov, and March 2015 have had the same problem. Back of refrigerator freezes up and water drains into refrigerator. I have called Samsung. I need to fax and or email times I have had it worked on. I did all of that, which I faxed and email because they couldnt read some of them. I have tried contacting them again my email. No response, 2 or 3 times. They told me I had to have it done within 24 hours. I did. Still no response by email or phone call. Not a happy camper.

Dishwasher will not complete cycle. Once started it will run 5 minutes or less and then the display begins to flash. It takes about 12 hours to complete a cycle by starting and then restarting. Anybody have a solution?

We purchased this dishwasher (DMT800 series) from Lowes and thought we were getting a good product. It did not take long to see we were wrong. This appliance has been nothing but trouble since it was installed (by professional, I might add, to keep warranty in effect). Besides not cleaning well, the heating element seems to never fully turn off - no explanation for that. I will say it is quiet when running, but that is about the only good thing I can say.Now, after approximately 17 months of use (one load daily on the most part), it now will come on and not proceed to go through the cycle to wash. Customer service people ask all kinds of questions that are better answered by service personnel and the extended warranty picks a company to provide service who will contact you in two to four business days! What kind of service is that? Pathetic product and undependable repair service - I will never buy another Samsung appliance again.

I purchased a Samsung gas stove in September 2020. In January of 2021 my wife and I noticed that the paint and clear coat was chipping off of the stove. I called Samsung to let them know about the problem and after a week and a half of playing phone tag a representative of the company informed me that the chipping paint is NOT covered under the warranty. Now we purchased the extended warranty and still had PLENTY of warranty left but in order for Samsung to fix the paint chipping we would have to PAY for the work. My recommendation is to NOT buy anything from Samsung unless you would like to pay $1300 for a black stainless steel stove only for it to have a 1” paint chip missing after 4 months.

Model rf26vabbp - This refrige was bought 2/2009, we had the water problems for the past few years then we finally had a repair person fix the clogged frozen water line. He actually put a wire down the tube and hooked it up so it wouldnt freeze. So far, that works. Now, our ice maker broke. We had the warranty, so now we have to get it fixed. Tried to reset but nothing. Bad fridge, I wouldnt buy any more Samsung or LG. Most expensive to fix and hard to get parts, a lot of service people wont fix them.

We purchased a Model DW80J3020US Dishwasher from Lowes December 30, 2015. This dishwasher did not clean the dishes as well as our old Kenmore which was 11 years old. On May 8, 2016 the dishwasher quit working completely (no power on light). I telephoned Samsung support and was advised that a local repair shop would contact us within 24 - 48 hrs. We did not receive any contact and when I called Samsung back on May 11, 2016 they informed me that a company known as Precision Television at 800 603-2433 would set an appointment for repair. I phoned Precision Television and they informed me that they DID NOT SERVICE SAMSUNG DISHWASHERS. I telephoned Samsung again and was told that Precision Television (aka Precision Services) was the company that was going to service our dishwasher. Another contact to Precision Television proved useless and they again informed me that they had no technician for service calls and did not service Samsung dishwashers! Two more calls to Samsung (the last call was May 13, 2016) resulted in the representative telling me that another repair service, Lehmans Appliance would take care of the service. It has been 5 days since the service order was referred to Lehmans Appliance and they have not called me and have not answered 6 messages that I left. I have to assume that Samsung does not honor their warranty.

We ordered the Samsung microwave when we built our home. Money was tight so we found one of the least expensive microwaves. We have now been in our home 15 years and the Samsung is still working well, however, not as well as it did when it was new. I have noticed that I have to add time to heat. But for the price and look, when it does finally go out, I will look at purchasing another Samsung.

We bought our french door/bottom freezer refrigerator model # RF20HFENBC in January of 2016. Just after the year warranty, we noticed our produce bins filling with water and the back wall was freezing too. We called Samsung, were told to level the fridge and that would take care of the problem. Well, it was already level, but, hubby releveled it. Within 10 days, the bins were still filling with water! We have read enough online to know that this refrigerator design is a lemon and a defect, so when we called Samsung, they tried to tell us that our warranty was expired, so we would have to pay the $129 service call fee! No way! We told them about the numerous complaints online, and how its the same exact reason, so they need to repair this.They set us up with a local repair shop called Unique Repair, along with a ticket for the service call, and said they would make sure to cover the cost of the service call... We had to wait 2 days to then set up the appt for the service call... When we called Unique Repair, they had NO confirmation of Samsung paying the service call fee! Since this first phone call, we have called Samsung 4 more times. Each time, its all a new introduction. Have to explain the problem, they deny saying they would cover the service call fee. We ask for a Supervisor to get on the phone, and then, are put on hold, and the customer rep comes back and says they will once again, cover the service call expense...Along with this aggravation from Samsung, their one and only repair shop, Unique Repair in the Chicagoland area, is just as bad, if not worse as far as customer service. They never answer their phones, so we are playing phone tag with them for the past 3 weeks too... They also canceled the first ticket without even telling us, while were waiting to hear from them. When we called about this, they tried to blame us, saying they canceled it because they could not reach us to set up the appointment! We are now waiting for yet, a THIRD ticket to be issued, and have demanded another repair place, we will not work with Unique Repair. Last night, a Rep finally said they will call us in 2 days with another repair company, after arguing with the guy for about 20 minutes, and explaining just how bad this repair place is, and that there are a bunch of negative reviews for them online too. Today, we get a call from Unique Repair asking about the new, current ticket!!!Another call was made tonight because of this nonsense, and we were told to expect a call in 1-2 days from Samsung with a different repair place. We do not believe them, and now, are contacting ABT, who sold us this piece of garbage!In our research, we found there are at least 2100 complaints on this design of refrigerators, since 2011. Another post said Samsung was going to recall these models as of last month (January 2017). When we asked Samsung directly about this, they said if the service person finds a part that is in a recall, we will be advised... We believe they string customers along, and lie, and do not follow through on anything they say. They do not seem to care about consumer satisfaction and about substandard refrigerator designs either.Before buying this last January, we researched online and this brand was listed as a good brands... We are so disappointed and aggravated, and will never buy a Samsung product again. We would like to know if there is a class action lawsuit against them and these refrigerators too. We have not been able to use the produce bins, so our family of five has a cramped fridge, and its just not right.For anyone dealing with these issues, you cant be nice, or they will string you along. You need to be very stern and vent your anger and demand repairs or speak to their supervisor. **Also, make sure you keep a log of dates and times you call them, who you spoke to... VERY important if there is a class action lawsuit, etc!!! Post your problems on their facebook page too, but, I believe they have removed every complaint about their refrigerators, because I do not see ONE, only on their electronics. We know there are 2100 on this page alone... I have summarized what I could here. There are more irritating details I did not share because we have a long list of our dates, notes, peoples names we have spoken to.

I purchased Samsung fridge two months back and a week after delivery, I noticed a huge ice under the bottom of the drawer and water inside the bottom drawer. I removed the ice and saw the same thing the next day again and every day after that. I called the brick warranty department and they told me to unplug the fridge for 24hrs before a technician comes out to fix the problem. This surprised me as it seems they already know about the problem on fridge and I wonder why they dont fix it before it was sold. I asked them to send me a replacement fridge for the period as the fridge is still on warranty. I have small kids and a day without a fridge is a nightmare. The representative was rude and told me that cant happen and the fridge wont be fixed until I defrost it. Im still trying to solve this issue and I hope there is someone out here who can stop companies like Samsung from taking clients on a rollercoaster once they make a sale. My advice, dont buy Samsung. Period.

In October of 2012, we purchased a french door Samsung refrigerator, model #RF263BEAESR from our local appliance store. It worked well for the first year. When it was one month out of warranty, we started having problems with major frost build up in the ice maker, so much so, no ice would drop. Called Samsung and they told me I had to call a local repair service. I was not satisfied with this since IMHO, a one year old fridge shouldnt be having problems. I wrote an e-mail to the Executive Office of Consumer Support and got a phone call back in days. I explained the situation and told them I would never buy their products again. They offered us a one time service accommodation. A service tech came out, identified the problem as a problem with some sort of heater unit and replaced it. The fridge worked okay for 4 months and guess what, its happening again!!! Called Samsung again and threw another fit and told them it wasnt fixed so they offered yet another one time service accommodation. This time, they replace the whole front control panel and some sort of heater fan in the ice maker. If these problems persist, Ill be asking for a replacement fridge. FYI, people having problems and your fridge is almost new, DO NOT call a service repair person. Call Samsung and ask to speak to Executive Consumer Affairs. Tell them the problems youre having and your dissatisfaction and ask for a service accommodation, theyll set you up with a service call and you wont have to pay a penny.

We purchased a Samsung elec. range (FTQ353IWUX) in 2009/2010 from Best Buy with an extended warranty. Within the first year, the oven would initially come up to temp. but not hold that temp. and actually begin to fall off. Best Buy had a Geek Squad rep come out. He changed $400 in parts without fixing the problem. When, at my recommendation, he finally began to do some troubleshooting, we found that one of the wires to the baking element had burned off. He cut back the wire and installed a new terminal lug. As of this week, the same old problem surfaced. Being that the unit is now out of warranty, and me being a retired industrial electrician, I shut off the supply power and opened up the back of the range. I found that not only had the same wire burned off its terminal lug but additionally, the two power wires that feed the broiler element had burned up as well.I called Samsung today. I was told that since it is out of warranty, it is basically my problem even though this very same issue occurred while it was under warranty. They offered to have a service co. come out and look at the unit, at my cost. Right. Thank you so much Samsung, for nothing. I explained to the Samsung rep that with these wires being burned up, there were only a limited number of possibilities as to the cause including undersized wiring, undersized terminal lugs, and/or poor crimp connections. Her response was only that it was out of warranty. I expressed my concern that this was a safety issue but that too seemed to fall on deaf ears. Wow. This company really sucks!!

I like the stove, but I bought it with a divider thinking it would make two stoves which is not really working well. When you use the bottom with the top it gets too hot on the top portion. I would not recommend to spend the extra money for a divider.

Last Thursday, I set the oven to 375 degrees and when it was at temperature, put chicken in to cook for dinner. About 10 minutes later, we heard a loud pop and smoke began to pour out of the back of the control panel. Then flames appeared. We turned off the house circuit breaker and used a fire extinguisher to douse the flames. The oven door locked as though it was on self-cleaning mode. We waited until the appliance had completely cooled and removed the back of it to see where the fire had occurred. It was clearly a short in the wiring that caused the fire.If we had not been close by to hear and see the fire as it started, it could have easily spread. As it was, the house was filled with acrid smoke, and 3 days later, there is a lingering bad odour from the fire. All we lost was about $40 worth of chicken and the stove itself - we had to pry the oven door open to remove the uncooked meat, because we were afraid to plug the stove back in to see if the door would release on its own. We have three children, one of whom is a 7 month old baby, and my senior citizen parents were visiting - we are lucky that no one was injured, and that the kitchen and the rest of the house suffered no real damage. All of us have breathing problems due to asthma and allergies, and we all had headaches, sore throats, and irritated sinuses from the smoke.We are extremely upset at the dangerous situation that occurred. It was clearly the result of shoddy design and a cheaply constructed product. My husband paid $1400 for this stove five years ago when he was living alone. He barely used the appliance until September 2012 when I moved in with my two children. Since then, we have used it every day for typical cooking. We should be able to expect a stove to endure regular use for more than 3 years without any issue, especially given the initial price paid. We should be able to expect a certain standard of safety, where a household appliance should not light on fire without warning, putting life and property at risk.Since January this year, the two front elements on the stove top have malfunctioned. It is not possible to control the temperature setting on these elements - they are either off or on high. This is likely attributable to a short circuit in the wiring as well (one that did not result in a fire) since the problem occurred suddenly. In retrospect, the malfunctioning elements were clearly a sign that the appliance was dangerously flawed.We have emailed Samsung to request compensation for the loss of our appliance, and for the fact that it caused a fire that endangered our family and our home. We would like Samsung to take responsibility for funding a replacement appliance, since it is obviously the fault of the design and construction of this stove that it malfunctioned, in the amount of $1400. We will not accept a repair, since the appliance is now unusable, nor will we accept a replacement Samsung stove, since we could never trust it. We would like Samsung to be held accountable for the shoddy household range it produced.I have reported the incident to the Canadian Standards Association to complain about their alleged inspection and endorsement of this inferior and dangerous product, but according to the website, they will not publicly report on any findings if they investigate my claim because of confidentiality concerns. I interpret that to mean that they are protecting manufacturers rather than consumers. In the past, we have also owned a Samsung dryer, which we replaced in January 2015 due to a similar break-down. The dryer stopped heating up after only 3 years of regular use - we assumed it was due to the element burning out, but did not investigate further.

I have just spent the last half hour reading comments on good old Samsung Refrigerator. I have had a problem for the past year and now comes a time. Where do I start? Whats the cost? The digital front settings are being controlled by a ghost; bounces from ice to water, doesnt stop. Cost? Water on the floor. Ice built up on the back of the fridge really thick and water steady on the bottom of the drawers. Cost? Any advice besides throw it to the curb like people have said? Nice fridge; but really, how much money does an average person need to fix repairs? I was going to try and tackle project by myself but will it work or continue the hair dryer every couple of months thawing it out and putting up with dings on the front panel deciding what it wants to do? Any suggestions? Obviously not after reading the reviews. Would never recommend Samsung to anyone. Bad, bad choice I am just fed up with this problem. Thanks Samsung for the Lemon.

I started having odor issues with this dishwasher (Model DW80F600) not even a month after purchasing it on 5/25/14. Ive had 6 techs out to look at it and they recommend things like changing the detergent, running the hot water, using Jet Dry, etc. to re-plumbing through the garbage disposal. Ive complied with all of their suggestions. No parts were ever replaced on the unit and the one part that the 6th tech is saying should be replaced Samsung is stating that its a customer maintenance issue and claiming that Ive never cleaned the dishwasher and damaged it. To make a really long story short - its now 5/6/15 and Im being denied service on it because its in Samsungs system that Ive damaged it and its a customer maintenance issue. Never mind the fact that its been an ongoing issue for nearly a year.Ive provided Samsung with the bill of sale, all the receipts of service with tech notes on them, etc. The service notes that I received from Lowes were different than the physical receipts that I have. The techs are claiming to have replaced two parts on the unit & also making statements that are untrue - like Ive never cleaned it. I bought Dishwasher Magic on 12/24/14, which is in both my receipts & the notes I received from Lowes (who handled my first 5 service calls). Every time I talked to a Samsung rep its another story all with the same ending - they cant/wont help me.I received the technician notes (from Lowes) from the service requests that I starting in July 2014. I have attached those notes, along with the service receipts as well as a scanned image of the seal sump part & packing that it came in. This SHOULD be proof that either the technicians or someone at Samsung is LYING about what they have done to service our dishwasher. This is all due to a foul odor that has been going on beginning less than two months after purchase. I would like for Samsung to replace the bottom door gasket under warranty, replace the dishwasher (if its not fixable), OR at the very least authorize another service technician to come out, preferably a manager, to assess the dishwasher AGAIN under warranty. Samsung is claiming that Ive damaged my dishwasher & never cleaned it and therefore are unwilling to replace the bottom door gasket or allow for another service tech to come inspect our dishwasher.Here are the things that Id like to point out. The service appointment from Brand Source states that they put in parts. Id like to know what part they are claiming to have ordered and installed and ask how, since this is our first service, did they know to order that part and have it ready for installation? This is a complete lie - no part(s) were purchased or replaced on the dishwasher. I was told that we should re-plumb through the garbage disposal, try Jet Dry, and run it every couple days. Both of those suggestions were taken. We also ran the dishwasher empty with a cup of vinegar.Those suggestions and CLEANING from July (not 2 months into owning it) didnt work so we placed another service call. The initial tech from A&E came and decided that the tub/sump gasket needed to be replaced so he ordered the part. I have attached (Seal Sump) which is an actual scan of the packaging which was shipped 12/18/14 as well as the scanned image of the seal sump (product #DD62-00050A) still in the bag which I STILL have because it was never replaced as the tech notes are claiming to have replaced on 12/24/14 when in all actuality that tech (who was a different one than the one that ordered the part) said the gasket wasnt bad and that I should try Dishwasher Magic. I bought Dishwasher Magic and the tech put it in and ran started the dishwasher - therefore this was the second cleaning.It was recommended to us to try pod style detergent vs. liquid and to run the hot water in the sink, make sure its good-n-hot, then start the dishwasher. Both of those suggestions were taken and it still hasnt solved the issue. The last service on 4/8/14 performed by One Stop Appliance is completely off base. The tech notes (attached) stated that we need the bottom door gasket replaced and that he would get in touch with Samsung to order the part. I received a phone call from ** on 4/9/14 letting me know that Samsung wont authorize replacement of the part claiming its a customer maintenance issue. The tech notes indicate that I called Samsung and use the words food build up. How can the tech notes reflect something that hasnt even happened yet - my calling didnt occur until 4/9 - service was performed on 4/8. They also state that this is an issue due to never cleaning. Given that Ive provided at least 2 examples, one with a receipt, of times that Ive cleaned the dishwasher - this is just a false statement. In calling Samsung to try to get this issue resolved this has escalated from we have food particles in the dishwasher to we have damaged the dishwasher. The Samsung user manual states: CLEANING THE INTERIOR. Clean the interior of your dishwasher periodically to remove any dirt or food particles. Wipe the inside of the dishwasher and the inner part of the door with a wet dishcloth. We recommend filling the detergent dispenser with dish detergent, and then running the dishwasher empty periodically using either the Normal or Quick cycle with the sanitize option. This will keep your dishwasher clean. If white spots and odor are still present in your dishwasher, run the Normal cycle with the dishwasher empty and without detergent until it ushes. Then, interrupt the cycle and put an 8 ounce cup of white vinegar into the lower basket. Close the dishwasher and let the cycle finish. Do not remove the tub front seal (the long rubber seal enclosing the opening of the dishwasher).I HAVE performed periodic cleanings of the dishwasher and it still has a foul odor. I also rinse ALL my dishes before putting them in the dishwasher, and I wipe down excess water that gets on the door before closing it. This odor can begin within 24 hours of running a cleaning cycle. How is that a customer maintenance issue? Also, some of the phone reps have told me that notes indicate that there are food particles left in the dishwasher. If this is true then why? Shouldnt the dishwasher be rinsing, cleaning, and drying the dishes and therefore the tub? A particle is: From Wikipedia, the free encyclopedia: A particle is a minute fragment or quantity of matter. [1] In the physical sciences, the word is used to describe a small localized object to which can be ascribed several physical or chemical properties such as volume or mass; subatomic particles such as protons or neutrons; and other elementary particles. [2] The word is rather general in meaning, and is refined as needed by various scientific fields. Something that is composed of particles may be referred to as being particulate. [3] However, the term particulate is most frequently used to refer to pollutants in the Earths atmosphere, which are a suspension of unconnected particles, rather than a connected particle aggregation.IF I have food particles in the dishwasher how is a minute fragment causing such an odor that I have been calling for service on the dishwasher since 7/18/14? In addition if this were a customer maintenance issue then why has it been an issue since a month after the purchase date? And in performing all the technician suggestions it still hasnt resolved the issue? I have filed with the BBB and here is their second response after I contested their first response. Still clearly not paying attention to the facts and still not willing to help. Heres Samsungs official response: Ms. **, Thank you for providing the additional information regarding your claim. Samsungs product team has evaluated all new and existing documentation available on your claim. The warranty coverage remains unchanged. Although Samsung cannot pinpoint the cause, a few examples for the odor are: infrequent cleanings, excessive food residue, the drain hose is connect to the garbage disposer, from which food can get backup into the drain hose. What would not be contributing to the odor is mechanical or part failure and the Limited Warranty only covers product malfunction or defect. There is no such evidence.I understand there were was added concerns about the part that was order but not installed. This was noted but this part nor changing it would address the symptom. With our apologizes, warranty will not be covering the cost of any further repair requests to address the odor symptom. Thank you.

I have had this refrigerator for approximately 1 year, I absolutely love it. I do not know the exact model but it has the freezer on top with an option to change the settings to allow the top to convert from freezer to normal refrigeration which is how I use mine for added space. I never hear it running, absolutely the quietest refrigerator I have ever owned. I have the darker charcoal looking finish, love it.

Do not buy Samsung appliances. This refrigerator was counter depth. Very expensive from Lowe’s. It is 1 year and 2 months old. The ice maker broke and they wont cover it. Bought Lowe’s Appliance Protection. I guess its not covered there either. Bought Samsung microwave. Returned first two and this one is 1 year old and sucks! Never going to buy Samsung again. Their customer service sucks!

I purchased a Samsung French Door refrigerator model RF23HCEDTSR from Lowes on 8/22/15. Two years later on 9/25/17 my refrigerator is freezing all my food. Tech said that the control board is bad therefore the fridge is running continuously. The part was ordered and has NOT come in after 7 weeks and Ive been told that its on a National backorder waiting for the mfg to produce the part. It appears Samsung has a full defect on this board and it should be recalled and replaced at no charge. If the part were even available it would cost me $389.00 to replace/repair but after reading all the horrible reviews and money spent trying to repair the fridge it may be wise just to trash it and buy a GE or Whirlpool that can at least be repaired if needed. Not happy that Lowes would sell a product that clearly has major issues.

The SAMSUNG REFRIGERATOR RF260BEASR/AA unit I purchased on 11/2015 has the same leaking problems under the crisper drawer that other Samsung models have. I searched the internet and discovered other people have the same issue and upon contacting Samsung they advised its out of warranty and I will be charged $80.00 trip charge and $80.00 per hour service charge. Another design flaw my unit has is the freezer drawer dumps ice to the bottom of the freezer when its opened. Maybe a class action lawsuit needs to be started.

Refrigerator purchased November 2011 (Model: RS263TDRS/XAA). Had 1 year warranty that ended Nov 2012. Noticed that refrigerator was not freezing. Had to discard all perishable items (eggs, milk, yogurt, etc). Thought that refrigerator was working, restocked items but found out it was not cooling when milk was sour in 24 hours. Called Samsung and spoke with customer service rep who told me that they could not do anything because warranty had expired. Called home warranty company who identified that block of ice forming within the wall of refrigerator. They attempted to remove the panel to get to back of the refrigerator but panel was frozen solid. I had the repairman to speak with Samsung rep, was told that based on what that actual found as the cause, Samsung would cover the cost. I am still awaiting parts since 6/25/14. Would never buy another Samsung appliance. I have 3 TVs and have had no problems. Refrigerators appears to be designed to fail after 2-3 years.

How to fix Samsung microwave SE Code - We had the exact same problem ... SE code out of the blue, keypad wouldnt work at all. I have the solution and all you need is a Phillips head screwdriver, no skill required for the rest. I searched internet, found a YouTube video on how to take the panel apart. Unplug your microwave, follow directions to take panel off - a 5 minute job. Unplug and replug blue and white connectors...easy. Take some rubbing alcohol and wipe off that green ribbon (I read this a lot on other sites). While you have everything apart, wipe down the inside, there was some gook behind the panel so I figured, what the heck. I put it back together, plug it in. We havent had any problems since. Save your money, this is a very easy fix. I feel like the quality of every thing these days is cheap, made overseas **, so having this happen in under 24 months did not surprise me. Im just glad I didnt get ripped off further by Samsung telling me a professional repairman was needed. It was a 20 minute fix from start to finish, maybe less.

I had a GE dishwasher for 15 years and it worked well but I wanted a new stainless steel one. I purchased a Samsung from Best Buy. It is hard to believe how unhappy I have been with this appliance. I have paid $357 so far to continue to have it fixed and it is not quite three years old. Today I am having it hauled away as I am cutting my losses. Samsung should not be in the business of appliances if they cant do any better than this. It did not clean the dishes well, it did not dry the dishes well, and it was of poor quality but yet cost a lot. I will NEVER buy Samsung again.

I purchased a Samsung refrigerator 3 years ago - the ice maker quit working 2 months ago. Tough finding repair men but the cost will be 400.00 and Samsung will not provide a remedy. Apparently there is a class action suit against them for this very issue.

I purchased a Samsung stove, microwave, and refrigerator with a bottom freezer. The fans kept getting louder, so we called Samsung, who would only refer us to a repair person. Even though the back of the refrigerator is sealed, and the warranty says it covers sealed parts, we were told that it didnt include the fans. We were referred to a repair company and were told it would cost us approximately $375 to repair. We looked at reviews on this website and became extremely upset. Not only is this a common defect for this refrigerator, repairs have failed, having the same problem reappear. Why cant something be done to protect the consumer. I will never buy another Samsung product, plus I read that Samsung is owned by Maytag. What do we do? Weve purchased many, many items at Lowes, where we bought these items. You would think they would stand behind their product, but no, they only sell them.

I used to swear by all Samsung products and always stocked everything in my home with it. However, it seems that for the last 5 years their product quality has been on a downhill spiral. I purchased the Samsung dishwasher model DW80F600UTS for my home. Worked well for five years, but then it just stopped working. Ive read numerous reviews on the same problem that I was having and noticed that I wasnt the only one with the issue. For the time being I am staying away from all Samsung products and will have to review other companies.

I have been sitting here on hold for about 40 minutes waiting to speak to a manager to find where my refrigerator is. Samsung has delivered two - and both were damaged. They tried to delivered a third which was supposed to be here two days ago. At this point, no one at Samsung knows where that delivery is; when it will be here; or even acts like they know whats going on. This has been going on for three weeks and I still do not have a fridge. This customer service is the worst - second only to Vivint Security. I am going to get my money back and I will never buy another Samsung product again for the rest of my life.

Bought a RF266 on September 17, 2011. Now it doesnt work. The fan started making a loud noise one morning and by that night the refrigerator part had stopped working completely. Called a local repairman to come out and he told us that the freezer motor was freezing up and would stop working also. Told us to unplug the refrigerator and see if it would hopefully reset itself, but not likely. Called Samsung and they gave me the run around that they have never heard of that problem before and I have been reading all afternoon of the same damned thing almost. Even after two months of having it had to get icemaker replaced and it still acts up off and on. Samsung does suck.

Out of all the Samsung appliances I own or have owned, TVs, refrigerators, stoves, cell phones, tablets. My microwave is so far the best, besides my TVs. I really enjoy the accessories that came with it. 2 serving plates are nice. The rack so I can have 2 levels, or more room to cook more food at the same time. All the features that are very easy to use.

WARNING: Buyer beware when purchasing Samsung home appliances. Within a couple of months of purchasing almost 2K of Samsung appliances; Dishwasher, stove and microwave the door on the microwave begun to melt. The cost to get new door was almost as much as the cost of a new microwave, Samsung denied warranty. The stove is horrible to use in every conceivable way. Their stainless steel is near impossible to clean and scratches easily. I purchased upgraded SS for fingerprint reduction, shouldnt have bothered. The dishwasher works intermittently at best then within a year the unit would not complete a wash/dry cycle. Worked around problem by manually running the pump, but eventually the sanitize light blinks rapidly would not reset without a hard reset at my electrical box. Now the machine will not complete a washing/drying cycle and I will be replacing. Troubleshooting guide says it is a drain problem. We do not have a drain problem, pump problem or leak problem as suggested by hundred of complaints on this companys dishwashers. Samsung response was not to respond at all. Many complaints I read online included multiple visits by repair people who are unable to fix this and other issues with Samsung appliances. The cost of their parts is so high that again replacement is cheaper in the near short time period. Many complaints online state that repair people used a shotgun approach replacing everything imaginable and within a few weeks or months the problems came back. Dont think the people who are complaining are a bunch of nut job, they are not. Samsung products are no longer on my list of products to buy. I have owned a lot of Samsung products but will never recommend or buy another one of their products until they own up to their problems. I am not holding my breath.

Samsung refuses to acknowledge what every service technician has told us and that is that many models of their refrigerators have a serious design problem that results in constant buildup of ice under their crisper slide out drawers. Aside from the time and mess in chipping away the buildup and the numerous expensive service calls that do not seem to correct the problem... Samsung customer service agents hold fast to the 1 year warranty and refuses to admit that this is a serious problem and that as a worldwide company that they should admit their fault and keep customers happy. BUT THEY DONT AND APPARENTLY COULD CARE LESS. So no more Samsung Refrigerators or Appliances for me. Lets all of us somehow get together as a group and petition Samsung or get an attorney to sue them.

We purchased this range about 4 years ago, and its been a ok stove. Lately we are having problems with the one large burner. It must stay on high heat. We been having problems with stuff burning quickly, even though at times you may have the settings set to low or even 4. Anyone out there experiencing this, it could be dangerous.

I bought a Samsung dishwasher (DMT800RHS) because I thought it would last for at least nine years (the average dishwasher LASTS 9 YEARS). Its only my husband and I at home... we use it once every 2-3 days. After 2.5 years we start noticing food left on the dishes. A week later, its not even spraying dishes. Turns out its the motor. We spent $150 to find out that it would cost another $450 to fix. DONT BUY SAMSUNG APPLIANCES. Im going to buy an LG because at least they warrant their dishwasher motors for 10 years.

We have had a Samsung refrigerator with French doors and all the bells and whistles for 4 years. During that time we have had 3 major issues, first with a lead into the bottom of the refrigerator and now the ice compartment freezes up and has to be unfrozen with a hair dryers, AND, worse, the fan motor freezes up and the refrigerator makes a horrible unbearably sound until I thaw out the ice in the back of the refrigerator again with a hair dryer. Only then does it decide whether or not the refrigerator part will keep cooling--usually it takes a few hours. We have had it with Samsung. Each time we called Samsung and it took a week for them even to call back, and then to tell us they didnt have a service person in our area. We are getting rid of this refrigerator. We had it for four years at our second home, so that we only used it 6 months each year. We did not get the extended warranty because we were warned by locals that we would have to wait weeks for service by Samsung even with a warranty. Looks like they were right. If you look online, youll see many consumers have had the same problems.

Today I contacted Samsung support via live chat, describing the common SE error, to inquire about service for my SMH9207 microwave purchased in Dec. 2010. Many postings, including several on consumeraffairs.com indicate Samsung is aware of this common issue with their microwaves and in some cases has repaired out of warranty microwaves. The representative I chatted with, George **, indicated Certain models had a known issue which we have addressed. These are the only ones that are being covered outside of the warranty term. I was give the web form to fill out a service request. Its obvious Samsung makes good phones, not microwaves, and they dont always stand behind a product. I was very disappointed as I had purchased many Samsung products over the years (phones, TVs, etc.) finding them reliable but, I never had to put the company to the test until $335 microwave stopped working. At this point, I will never buy a Samsung product again because I know if their is a fluke, or defect in their usually decent products, the company will not stand behind the product, and will cite the warranty which is in line with industry and isnt good (1 yr.). I am so upset, Im spending for a microwave of another brand rather than buying the Samsung control board and servicing. Do not buy a Samsung appliance if you want reliability and company that stands behind the product.

We purchased a Samsung OTR microwave model SMH9187W (from Sears) in June 2011 and it was installed in July by Sears. I returned from a 3-week trip in mid-August and found the microwave door ajar and the light on. The latch hooks on the door had no tension and could not keep the door closed. Everything seemed in working order when I hand held the door shut. I called Sears and they said, Sorry, youre one month out of warranty. For $75.00, well send a serviceman out, but youll have to pay for parts and labor in addition to that. However, they offered a deal of almost $300.00 for a service contract to take care of the problem. Big deal. I can buy a new microwave (not a Samsung and not from Sears) for almost the same amount. So much for the consumer reports and salesman recommendation! So far, Samsung has provided no more encouragement. They recommended a close by repair service phone number and when called, they said they can supply the part for repair, but did not get back to me on a price. When asked, Is it difficult to replace the part? The response was, Not for us. Such beautiful concern. I asked, Are there instructions with the part? No. How do you people stay in business? Beginning to sound like pre-WWII Japanese junk.

1. Purchased Samsung dishwasher (DW80R2031US/AA, SKU: 6336699) from Best Buy, at Reston, VA on 03/06/2020 with paid installation & haul away, installation kit, and gasket bundle. 2. Delivered on 03/10/2020. 3. Leaking problem being identified and fixed by Samsung service on 10/4/2020 with ticket# **. 4. Leaking issue occurred again in late May, 2021. Samsung offered one time accommodation service to cover labor and parts with ticket# **. 5. Technicians from TWO different service centers stopped by and claimed the fix can’t be done. The reason from the first technician was that the kitchen floor needs to be re-modeled in order to pull the dishwasher out. He also stated that it would take him 2 hours to fix the leaking problem and he had no sufficient time to do the work (which makes no sense?). When I mentioned that there was no issue with the kitchen floor during the instillation process and during the first time Samsung came over to fix the leaking issue on 10/4/2020, the technician had no response and left.6. Another technician from a different service center stopped by about one week later and claimed that the damage is not under Samsung’s manufacturer warranty. In addition, he couldn’t explain what the root cause of leaking was. The cost estimate to fix the leaking problem by the second technician was also outrageous.As a customer, we purchased a Samsung dishwasher, used it for about 6 – 7 months, then started having leaking problems. We tried to get this fixed, but the leaking problem occurred again after about 14 months. Samsung then told the customer to contact the technician directly to get problem fixed, all at the customer’s own cost. I have dishwashers made by other manufacturers at my other properties and they still work great. It is worth noting that some of these non-Samsung dishwashers have been working for 15 years.

From day one this stove (bought Feb 2016) would not work properly with my new Demeyere induction cookware. The large 11 inch sauté pan works on all elements except the big one. All of my smaller pans work on ALL the elements. This pan works on other induction tops and 3 professional chefs I have talked to say they do not even need to look at the pans (they are arguably one of the best you can buy). Yet Samsung says its not their stove and there is nothing they will do. But wait, it gets better. They cant even recommend what cookware is good enough for their stove. Stick to TVs Samsung.

My ice maker broke within 4 years. I contacted Samsung and they told me to call a repair person and that it is not their problem due to being out of warranty. My washer was broken after 2 years and could not be repaired, had to replace with a new one and spend another $1,000. My fridge was serviced within months of purchase. My decals on all my appliances fell off within one year as well. My Samsung microwave was replaced 4 times within the one year warranty. People be aware and dont waste your money.

Follow up; my frustrating experience with all of our Samsung appliances. Stove Model NE58F97. Fridge Model RF267. Washer WF 328 and Dryer DV 328. Stove has a previous review in Feb. The amount of issues with this stove warrants action by consumers. Doesnt cook! Burns, dries out, undercooks food and anything with fat under high heat will be sucked through the convection fan and turn into a smoking mess. Will not broil anything, try and broil a steak, youll be sorry. The only way you are going to bake a potato is to place it directly on the lower stove element and turn it once. Thats how bad the cooking is. This stove is all flash with zero engineering or consumer testing. The glass top ($); well seems everyone is having problems with the top. Too fragile period! I will be replacing my top after a 1 ounce salt shaker nicked the edge. Looked like an innocent looking edge chip but the first time the large burner was turned on it shattered the top. Design flaw or purpose built? You be the judge, looks suspect to me. Wonder how many glass tops were made? The shelving is horrible, we had an incident in previous review where the locking sliding shelf would lock into place randomly. Looked locked in but wasnt. Rest of shelving just falls to bottom with any weight. Really bad on lower half of stove. Dangerous! Burns! Damaged ovenware! Really! Burners are all over the place with heat regulation. Zero simmering capabilities, goes from no heat to blast furnace. Ruined many high quality stainless pans and Revere Ware to the point they are unusable (warped). Way too hot on high settings. Multi burner has multiple control issues. I do not bake cake goods but I can just imagine the problems with that because it can barely cook a pizza. Warming drawer is worthless (low setting too hot) and makes loud banging noises from heat expansion. Do not open this stove without turning your head away, the steam that shoots out of the front of this stove is dangerous. Cooling fan was dead quiet now has annoying high pitch. So it will not cook, its dangerous, will destroy your property and you will need a new top ($500) around every two years if you are lucky. This is my personal experience. Please if anyone has had a good one let us know! Fridge, well the fridge has performed fair but heres the list. Ice maker way under powered. Has been replaced once under warranty ($). Struggles to dispense or crush ice. Interior shelving horrible. Folding and sliding shelves have a mind of their own and continually cause items to fall out of fridge. Folding shelf was stiff so we tried to stay away from using it. Broke ($) at hinges 3rd time we used it. Front lowest edge of shelf is rounded without lip. Stuff slides off shelf onto floor. Fresh drawer broke the 2nd time ($) we cleaned it. Just hangs loose now. Freezer will occasionally go into steroid defrost mode and you will have an inch of frost on everything (normally a 16th of an inch). Washer does good job washing but screams horribly on any fill cycle. Sign they used cheap plastic on their water fill valves ($) and calcium buildup is slowly clogging it. Washer has the load leveling feature ($) which has gotten sloppier. Dryer does well but occasionally acts like the sensor ($) is going and will leave a damp load. I wont buy any of their products again. They got too big too fast and have turned into company that needs profits and have designed their appliances to be cash cows (that is what the dollar sign represents in this review) for their parts and repair business and affiliates. I purchased my stove through the internet from Goedekers in St. Louis, MO in 2014 and paid $1800. I will not bother with their customer service, they have to be overwhelmed and under corporate pressure to not honor their product from what I have read. Stay far away from their products and good luck finding anything of quality out there today. Our own fault we let this go on.

Our refrigerator stopped cooling so we had an authorized repair person in. At first he thought it was repaired but the same problem occurred 3 and 1/2 months later. He returned and determined that the unit was irreparable. Corrosion was occurring because the upper cooling unit couldnt drain during the defrost cycle. The whole back panel freezes up to the point that the circulating fan hits the ice and makes a horrible sound. Samsung was sent pictures by my repairman and are giving me the run around. I paid well over $2000 for this refrigerator and now it is worthless in just over 2 years of usage. My mother-in-law has a refrigerator in her home that she bought 30 years ago that works better. DO NOT BUY A SAMSUNG REFRIGERATOR. THERE IS A DESIGN FLAW IN THE FRENCH DOOR/FREEZER ON THE BOTTOM MODELS. I have seen on the internet where there is even a class action suit against them.

We bought a Samsung side by side 25.6 CU FT refrigerator on 5-6-10 (serial # JJ5Z4GBZ400545J; model # RS261MDBP). We didnt have it a full year when he had to call for a repair service man to come out because the unit wasnt cooling and all the lights on the panel were all lit up. Something in the panel went out and had to be ordered. Then the last week in December we were having a birthday party and we had a house full of guests and had to buy 6 coolers for the party food as well as all the food we already had and I was never so embarrassed in my life as all my guest had to keep going out in the cold to the coolers for their drinks because the unit wasnt cooling and the freezer wasnt freezing. So I called service department again on January 3rd. After two service appointments, it was determined the mother board had to be replaced. So on 1-17-12 it was replaced and as of 1-21-12 the unit is still not working. I have another service appointment for 1-23-12. I have lost $300.00 in groceries because of this and have to buy ice and use a cooler in January in the winter no less and I have to go to the store daily to buy dinner, which is very costly not to mention very time consuming. I have two elderly and 5 babies under the age of 5 and that is so inconveniencing them as well as the rest of the family members and very costly. This is the absolute worse experience we have ever had. I will never again purchase any Samsung products and will tell everyone about this horrible, embarrassing, very costly experience.

Had it only 2 years and its already broken. It stopped cooling the refrigerator side. Stays at about 60 degrees. The error code stated the fan had an issue. Sure enough it was iced up. Called a tech to take a look. He said at first the issue was with the drain. Since the water wasnt draining then everything would ice up. He said he fixed that, and later it iced up again. Then the issue was with Freon leaking.

My Samsung dishwasher is the biggest piece of crap. It has never worked properly. Dishes always wet, not cleaned so well and worked intermittently they just stopped. Had service and 8 months later, its doing the same thing... runs for 5 minutes and flashes. Samsung will not do anything. Time for a Kenmore!

I purchased a 4 door Samsung refrigerator 18 months ago 01-21-17. The icemaker is defective, per the technician that indicates this is a known issue and not a recall, but basically the water spatters as it fills the ice maker, causing frost to build up, and eventually freezing the fan. This leads to melting of the ice and re-freezing and more frost and eventually locks up the entire ice maker. In some cases the ice builds up so quickly that you cant get the ice drawer out. This is not a gasket or seal issue. The issue is caused by a poorly designed water filling process that eventually fails, so if you want to piss away $2800 buy this RF23J9011SR piece of junk.

We are on our second refrigerator in less than three years. The first unit had problems with the ice maker so we exchanged it in less than a month. Now we have problems with it icing up in the rear around some fan. Samsung said they would fix it and pay for the parts not labor. But now they refuse to pay for the parts. The executive division said the lower representative didnt have the authority to promise to pay for anything. Never buy Samsung products. Theyre junk and the management are liars!

I have owned my refrigerator for 13 months. The ice maker in the refrigerator freezes up causing the machine to stop working. The temperature inside the refrigerator stays between 40 and 45 degrees causing food to spoil. Samsung is a difficult company to deal with and they do not stand behind their products. Buy the extended warranty!

I purchased this fridge because it was the best looking fridge on display at Lowes. I know now dont buy something based on looks. We had problems before we ever got it on. The ice maker didnt work on it as soon as we got it moved in. It was still under warranty then so they sent out a repair man to install a whole new freeze door because the ice maker is in the door. Even the repair man said they have more calls on Samsung than any other fridge. FYI, he said that Whirlpool is the best one to buy. We bought the whole kitchen set; hopefully, the rest last a little longer than the fridge. Needless to say, I will never buy Samsung again. Horrible product.

Got French Door fridge from Home Depot and just after warranty expired it started making noise... Below and behind. Called and was told compressor (which was still under warranty). Had service tech come out (cost $60) and he said valve noise was normal... All fridge compressors make it... Nothing can be done. Still annoyingly noisy when compressor comes on. Seems am stuck with it. Next time will buy some brand OTHER than Samsung and check consumer reviews first.

I purchased in January, 2015 but had to wait 7 weeks for special order of white. This brand at the time came recommended. Had this fridge 3 days, the noise drove me crazy, loud popping, crackling & sounded like you were in turbine factory. The store replaced this one is Worse!! Negotiating for another brand, never buy Samsung French Door twin cooling.

Samsung Side by Side Refrigerator RS263TDPN froze up the fan in the refrigerator side of the unit. I removed the plastic in front of the fan and defrosted the ice that had accumulated. Now I am attempting to re-install the parts and use the refrigerator. The unit had heated up the refrigerator and I had to throw away lots of food. That this is an issue with no Samsung support or bulletin is criminal. That the salespeople at stores continue to sell these units with no mention or discussion of problems when asked about the units is also criminal.

I have been a Samsung fan for a long time. For the first time ever we experienced an issue where Samsung was not able to provide us with a reasonable solution. We purchased a Samsung Oven Range in early November 2019. One of our oven knobs broke off in our hand two weeks after the warranty expired. Samsung requires close to $100 for a replacement knob. When I pulled off the other 4 knobs on our oven range I noticed that the neck of one other knob was also cracking. The knob necks are made of plastic. I read reviews on various community chat groups and apparently, there are many Samsung customers who experienced the same problem. If I were to buy all 5 of the Samsung replacement knobs it would literally cost me as much as I paid for the entire oven range new. If Samsung is interested, I found online a very simple inexpensive fix for broken knob necks, which can also be used to prevent future breakage of unbroken knobs. Will be glad to share.

I have a three-year-old Samsung side-by-side fridge that cost me $1000. Suddenly last month, it started to make a noise like a motorboat. I didnt think that a fridge less than 3 years old should be having issues, as I have had many refrigerators that lasted me 15 years or more with no repairs needed. None were Samsung. Well, I called Samsung and they were not willing to do anything for me. I had to call and ask for a supervisor who was not willing to make any concessions. Finally, after telling me multiple times that the fridge is out of warranty, she says she will pay for the parts but I had to pay for the installation myself.I am on a fixed budget and the repairman, theirs, wanted $250.00 to do the job. My son can do it for me for free - all we needed was the part. So I asked them to send me the parts then for free as they offered, but she said no, I HAD to use their service people or it would void the warranty. What warranty? Didnt you just tell me 5 times that I was out of warranty? She said it would void the warranty. This is a runaround and I am looking to find out if anyone else is having this problem with their fridge. The evaporation coil freezes up on the fridge side, and I was told I needed a Temperature Defrost sensor. I found one locally and am going to install it myself, but I had to make twenty phone calls in order to find one. The part costs $11!! Rip off company, lousy products and poor customer service. Dont ever buy a Samsung fridge!

Samsung French Door Model RF4287HARS/XAA - In April 2013, we bought our $3,000 Samsung fridge. On June 29th, 2013, I called to report a problem that we couldnt activate the electronic circuit board. We couldnt switch from cubed to crushed ice. On 18 Jul 13 the complete fridge failed. Today is 25 Jul 13 and its still not fixed. Thats after over 5 calls to Samsung and the same to the local retailer. We were traveling so all the food was lost and what amazes me is the cavalier response from Samsung always apologizing and promising to have someone else to call but having no one to fix it. This is the worst customer support Ive ever experienced by a long shot.

Major problems with Samsung range model NE59J7750WS/AC Duo-Flex - If this range is working up to the specifications of the manufacturers design then that design is flawed. One flaw is that there are no vent openings in the bottom of the oven to allow for heat transfer. Vents that would mean the oven could come up to temperature in 10 minutes rather than the 30 to 45 minutes this lemon takes. Other brands that we have since been looking at have these vent slits. It may be more convenient for Ms Consumer to clean a range with a hidden bottom element but if by hiding it you restrict the heat flow, what good is it?Another flaw is that the sensor tells the temperature display 365 and beeps to say it is ready to bake when the oven is only at 225, 365 is still 30 to 45 minutes away. Why was this range designed to do this? To impress the EnerGuide inspector with how quickly it reaches temperature? Can you say Volkswagen?? A third flaw is that there is no consistency in the final temperature reached. Set it for 365 and it may only go up to 345, next time it might go to 385 (as it did when Sears repairman Ken was here. He said he could fix that problem, I said why bother, last time it only went to 345, if you drop it by 20 it could just go to 325.)A fourth flaw is the variation of oven temperature within one baking session. The last time we baked (was the LAST time as we wont try again) it took 38 minutes to get up to 365. We put in a sheet of cookies and 12 minutes later they were done to perfection (the two on the right). The second sheet of the same cookie batch went in just as the first was taken out, when checked 8 minutes later they were already burnt. Usually, when you open the oven door to take something out and then put something in the temperature drops, in this case it must have risen substantially to burn the cookies in 8 minutes. There is no rhyme nor reason for the temperature variations with this thing.You say There is no repair solution that can be attempted by our technicians as after multiple visits we have not detected any fault with the unit. That is not true. Your guy Ken can attest to the fact that it took 45 minutes to get up to temperature and that the final temperature was 20 degrees higher than the setting. He wasnt here when it only went to 345, he hasnt been here when the wild fluctuations have occurred. Have him spend a day here checking it out, hell tell you whats what. Better yet have him take it home and make HIS wife try to use it! We arent going to anymore! For more than 45 years we have put our faith in Sears and Sears products. Now, at the first instance of a problem Sears has failed us. Well see if a media investigative reporter will be interested in this matter as we have had no luck getting Samsung or Sears to see reason. CBC, CTV & Global for a start.

This dishwasher has been extremely disappointing. We bought all Better Samsung appliances when we bought our home and the Waterwall stopped cycling a few months after we bought it. It took about a month to get someone there to fix it (under warranty). 18 months later its not under warranty and it has failed again. I think we paid around $1,100.00 new so the cost of ownership has been over $350.00 a year. We read horror stories but thought that it was more likely that people upset with their purchase were more likely to leave reviews and that they were probably skewed. They werent. Ill start reading reviews to make our replacement purchase. Lesson learned.

We bought a Samsung French door refrigerator and 6 months later the ice maker stopped working. We have placed services calls 3 times and it still doesnt work. I would give a zero rating if there was one. We had a warranty but they terminated our warranty because they couldnt fix it and didnt want to replace it. This is the worst company I have ever purchased from and will never buy any Samsung product again.

I bought the Samsung Refrigerator in 5/14 from Best Buy (I will not go to Best Buy for anything). I started having problems with the ice maker not making ice in a few months and continue for over 3 years. My neighbor was nice enough to explain to me that the frig wont make ice if the frig is not level. Call someone out to level it. The installer and the repairmen should know that. It still would quit making ice, but I was able to knock the ice off the ice maker and it would start making ice again. The last 2 weeks, I am not able to get the frig to make ice.Back in April, the frig sounded like it was in the 500 road race. I called a repairman out and said it needed a evaporator cool kit. It 2 months for him to get it. He installed it and 2 weeks the terrible noise again was back. Called the same guy and he said he could install another kit, but it would continue to have problems. He said that Samsung does not allow the repairmen to know much more about the frig. He said that the refrigerator will eventually quit running. I needed to contact Samsung. I did that and he couldn’t find any repairman in my area. What a bunch of crap. The service is terrible. The frig is awful. I did write the CEO and President Tim Baxter and I didnt get an answer. I hate to pay over another $2000.00 to get another frig in less 4 years time.

Quit cooling. The back of the refrigerator ices up and leaks unsanitary water down into crisper, meat bin, the ice maker, and freezer drawers. Cannot find water filter to replace it. The filter replacement light has been on for years. I looked at the back of fridge and in front. The water filter is impossible to find and no help with the manual. Won’t cool. Fruit spoils in a day or two. Had to buy mini fridge for meats and dairy. Leave in milk and it sours after a couple of days. Won’t cool below 60 degrees. Paid almost $2500 dollars for a heavy, useless piece of junk that gets my family sick with food poisoning. Stick to traditional brands when purchasing a refrigerator. Samsung is just shiny junk.

RSG257AARS/XAA - I purchased my Samsung side by side refrigerator in 2012 and the ice maker has given me trouble numerous times over that period. This last time, it would only make a tray of ice if I hit the reset button. I was told I would need to call a repairman. The service call was $79 and the part will cost $207 and will not be available for a week. I will not buy another Samsung product.

The ice maker which is in the refrigerator is junk. It freezes up. It has been replaced 2 times in 4 years. I will never do it again and I will never buy Samsung again. Samsung knows they have a problem but wont address it as they should.

Not happy at all with all refrigerator. Have had tap service out here twice in a year and a half the ice maker on a brand new refrigerator. Constant problems with it. But more than that we purchase the extended warranty and the service company they sent out Lakes Electronics in Pompano Beach was horrible and reset our refrigerator to a freezer and ruined about $100 worth of fresh vegetables, fruits and condiments. Lakes Electronics promised they were going to get back to us well over two weeks ago and cant be bothered. As well as had me on hold three different times for close to an hour waiting for somebody to resolve this problem. That was their way of avoiding taking care of the issue - just ignoring me and leaving me on hold and wasting my workday.

Ceramic cook top model# NES595ROABWW/AA - Cooking eggs on stove then all of a sudden pop and crack!! I had no idea where it came from... lifted up the pan (light in weight) and there were cracks. I called and got an appointment. A service tech came out, called Samsung... the person said it was not covered because the customer broke it. Drop damage. I never dropped anything on it. We have had the stove 4 months!! Service tech sent pics. Samsung refused to cover it under warranty. There is no indications that anything was dropped on it. They just want money and dont want to deal with customers. We have a Samsung Fridge, Washer and cell phones. Wish I never would have purchased any of their products! They are the worst company I have ever felt with!! I will never buy another Samsung product. Neither should anyone else!!

Purchased in December of 2011 and we have had trouble with this refrigerator (model RS263TDBP) from the beginning!! We had to replace the ice container within six months because it cracked. The ice falls out of the ice maker on a daily basis. Within the last few days, the fan started making a ticking sound and today the refrigerator side has stopped cooling. I called the help line at Samsung and was hung up on four times. I have contacted Sears, but no one has called me back. I am very disturbed by Samsungs lack of care attitude! I think a major appliance should last longer than three years!!! We should be able to file a class action lawsuit against them! They need to stand behind their products!!

I purchased a Samsung dishwasher for my new home and I purchased it 3 months before my house was finished. When the contractor was ready I bought the dishwasher in the box to the new house so they can install it. We moved in the house Oct. 1, 2019. Two weeks ago I called Samsung about the dishwasher wasnt working and explained to the customer service rep that I havent been in my home a year yet. I was advised that the dishwasher is out of warranty and that I can pay someone to come out and check it out. They said the warranty expired at the end of last month. Stupid me I purchased a Samsung microwave, Samsung dishwasher, and a Samsung refrigerator. Im disappointed one because I got less than a year of service out of the dishwasher and two the level of customer service you get when you spend the extra money to get a product that suppose to be good. I will purchase a new dishwasher but it wont be samsung.

The ice maker freezes up and has now stopped working, ice has formed on the interior fan cover and water is coming out under the vegetable crisper and into the freezer drawer onto the floor. The fridge we had before was Amana and lasted 12 years without any issues.

My fiancé and I left our home with our daughter at approximately 8 AM this morning for work. We had both spent significant time in the kitchen before leaving and the microwave (SMH9187ST) was properly functioning (displaying the time, no one had used it since the night before.) When we returned around 5:30 PM, there was an electrical smoke smell emanating in the house. My fiancé immediately followed the smell to the kitchen, where he saw our Samsung microwave was smoking and the clock was not displaying. Upon opening the microwave, we observed more smoke and the scorched insides of the microwave. The glass turn table had shattered and there was a charred hole in the rear of the interior. There was obvious scorching up the back of the unit as well as on the top. He immediately opened the cabinet above the over-the-range microwave and unplugged it. There was no one in the house during the day, except our dog and 2 cats. The unit appears to have spontaneously combusted. After researching this model, I cannot believe it has been allowed to remain in homes this long after so many reports of damage, fire, and potential disasters. We are seriously lucky our home did not burn down with our pets inside today. Our daughter turns 1 tomorrow and is usually home with the babysitter, luckily she was not home today. I dont even want to think about how badly this could have ended for me and my family.

Terrible customer service. 7E report but no blockage. Service techs came to replace the motor. Didnt wait to see if it worked when they left. Still have 7E problem. This is after 3 weeks!! of washing dishes - thats how long it took for them to come.

This is by far the worst waste of $849 I have ever spent. Does not clean. Spot weld broke on inner seal which interferes with removing lower dish rack. Constant error codes have to keep unplugging to clear. Dont buy this piece of crap. I would rather flush my 849 down the toilet than buy a Samsung dishwasher. Purchased a new GE today. I am going to use the Samsung for target practice.

Bought a $3000. Samsung refrigerator from Lowes, and turned out to be junk. My son had bad luck with their hd tvs, and I should have known better. They are cheaply made, and overpriced garbage. And their support is even worse. I hope anyone that reads this are smart enough to take heed.

I purchased a kitchen suite at ABT less than a year ago. Refrigerator, dishwasher, stove, microwave. Every one of these appliances are garbage! The refrigerator door shelves cracked and fell to the floor in less than two weeks. The refrigerator makes intermittent LOUD noises like a grinding sound. Water pools at every bin and the worst of all is the layout is impossible to not knock everything over trying to retrieve a single item. The dishwasher stinks...LITERALLY! It always smells awful. It doesnt clean dishes well at all and leaves chunks of residue after several cycles of cleaning the same load.The repairman said Well, just leave the door open and it wont smell so bad! Really? The oven is constantly setting off our carbon monoxide detector and recently, I thought there was moisture built up on the oven door and when I tried to open it to wipe the glass front it exploded in a thousand fragments of glass everywhere! This company should be held accountable before someone dies...

This Samsung fridge has a SERIOUS design flaw and Samsung has been aware of it for a long time, per all the blogs, articles and YouTube videos about this problem! Our fridge is 3 mos old and already its doing the symptoms (loud popping/cracking/gurgling noises and water dripping within sealed walls) that our fridge will have this serious problem one day. We do not have a door water/ice dispenser and dont have the bottom ice maker activated. On many Samsung refrigerators, ice builds up on the coils (in sealed section) with the dripping making the buildup a solid, large chunk of ice that eventually BLOCKS the cold air into the fridge and also stops the fan. Samsung tells us the noises are normal but they can send a technician - since this is a design flaw and we dont want the fridge taken apart only to be told to use a hair dryer to defrost that area... We declined the service call. The seller (Lowes) refuses to take the fridge back and substitute a comparable one (cu ft etc) no-cost. The fridge looks nice, has good room and cools (for now) but I dread the day when the fan stops and hope it does not cause a FIRE as a result of the fan blades stopped but the fan motor continuing! If there is a recall or class action measure taken, my email is: **.

The frost on my freezer items tells me that there must be an air leak, somewhere. Ive had this refrigerator for 5 months and it has stopped cooling twice. The first time was within a week of delivery. I contacted Samsung for repair, but before the repair tech could come, my refrigerator started cooling again. I was advised that if I could not recreate the problem, there would be a charge to send the tech. Now, 5 months later, my refrigerator is not cooling again and has not repaired itself, either. I contacted Samsung and was told that it will be 10 days before a technician will be able to come out. 10 days with no refrigerator is an unacceptable amount of time.

Biggest piece of crap on earth. The plate above the veggie drawers is 2 plastic inserts that cannot be removed. If anything liquid spills or a fine powder spills it seeps under the plastic. NO ** WAY TO CLEAN IT. NONE. NADA. I have never seen such stupidity and horrific lack of cleanability in any refrigerator in 60 years. IT IS A PIECE OF **. The back wall freezes anything near it. Water drips under the large drawer and freezes. This is the second Samsung fridge I have had (it was a replacement for the first one that was so bad they were forced to replace it.) I will never ever purchase anything from this crap company. No customer service, horrible appliances (think exploding phones) and no one at the company cares.

The refrigerator is not cooling and is reading 55 degrees. We have ice forming on the back wall of the fridge plus it looks like it is swelling. Now there looks to be mold on the rubber seal. We have called them and they came out & said it would cost 300.00 to fix... This fridge is only 2 yrs old & @ 1800.00, they should cover it. There are only the 2 of us using this thing. If a family of 4 would have bought it - would have only lasted a yr. Very, very bad product!!!

I purchased a Samsung front load washer 15 months ago and have had the same component go out THREE times. The door will not lock and so you have to hold the door until it locks. I have had to have it replaced twice during the warranty period. It went out again a month ago and they refuse to replace it again because I am no longer under the 12 month plan. EVEN THOUGH it is the EXACT SAME COMPONENT that keeps going out. Now I am forced to pay repairs on my own and Im sure it will continue to happen seeing its clearly a flaw in the washer. Customer service was not helpful and I was told there was nothing they could do because I didnt buy the extended warranty.

Our 7 year old Samsung French Door refrigerator stopped cooling for unknown reasons a few days ago. I called Lowes to get a recommendation for a Samsung repairman and they said that FA Display had the experts. The repairman said it would cost $80 to diagnose the problem and estimate the repair cost. Within 15 minutes he determined it was a Freon leak which could cost as much as $800 to fix. But no guarantee. He agreed that a new fridge was a wiser option.We bought a new Whirlpool and I sold our old fridge on Craigs list for $20 rather than paying Lowes $15 to recycle it. The buyer of my old refrigerator called me the evening of the sale to thank me and he felt obligated to inform me that his neighbor, a repairman for Sears, fixed the fridge simply by replacing a blown 20amp fuse. FA Display stuck with their assessment and would not take up the offer to visit the buyers home to confirm the fridge was repaired and working. I am simply asking for a return of the money I spent for the expert Samsung repairmans 15 minute diagnosis that he gave in error or as a bad guess. Repeated calls have fallen on deaf ears which is typical of other complaints Ive read. No more Samsung appliances for us and we will share our story with friends considering Samsung appliances.

We bought a Samsung French door refrigerator two years ago. Our ice maker has gone out and we need another one. Upon looking on the parts on the Samsung website it says It is NOT available. Really? How do they think the people are suppose to fix the ice maker? The last refrigerator we had the ice maker went out in a year. We called the Co. and they said It COULDNT be fixed. What do they think we are suppose to do? Keep buying refrigerator? The next one I buy will NOT have an ice maker in the door.