I like the way the refrigerator looks, but the icemaker has been a constant headache. It ices up every couple of weeks. My repairman gave me a quote of $700 to replace it. I have to remove the box, get a hairdryer out to melt the accumulated ice dam. My neighbor has the same refrigerator and has the same problem. Ice makers have been around for a long time. I cant figure out why this is such a problem.

We bought all new Samsung appliances for our new home due to their cheap price for the collection. First warning sign. Not impressed with the dishwasher. Severely pissed with the refrigerator. The French door design of having the ice maker in the fridge section is poorly designed. Though, we had great results from similar concept but that was a Kenmore Elite at our previous home. The ice maker is not as bad as others after a year or two, but we have only had it for 6 months before problems erupted. Ice builds in the ice maker on all the components not allowing for cubes to be made for passage into the ice tray. 9 months into ownership and we are making our own ice. Read other stories and you will find the same issue. Spend the extra couple hundred dollars to get working appliances - you can thank me later.

Bought a Samsung dishwasher from Best Buy and had installed late Jan 2014. Once installed had service come out to the house FOUR (4) times to repair. Would just stop working. It never cleaned that well. Glasses always came out dirty. So here we are AGAIN, the dishwasher has stopped working but because we are now over a year they say our warranty is out and refuse to fix it. If you buy a brand new product and within the first year need service 4 times, dont you think there is an issue? And its convenient that the last time they came out they said if we needed service again they would just replace it... Its pathetic Samsung does not stand behind their products. But I guess they really dont want to because its crap. And in my opinion, my warranty shouldve started over every time they had to come out and repair it.

Samsung is giving me the royal run-around in trying to: * get a 3rd new replacement refrigerator. I bought a 5-year warranty from Home Depot, where I originally bought this refrigerator on 7/15/13; it arrived damaged out of the box; the 2nd refrigerator, which is sitting in my kitchen, wont make ice and the temp in the fridge doesnt get above 54.6 (so all food has spoiled!)* get my current fridge repaired -- TO NO AVAIL! I have called and spoken with 6 different Samsung reps -- one told me parts were on order from Via Appliance; another said well have to refund your money for the fridge but wont refund my $ for the 5-year warranty (I have to deal w/ Home Depot for that!), and yet another said they couldnt help me -- I have to contact their external affairs dept. but refused to give me a phone number.It seems the ONLY appliance repair company that Samsung has under contract in Northern Virginia is so backed up with Samsung refrigerator repairs from customers that theyre refusing to take new service requests from Samsung. There seem to be so many problems with these refrigerators that appliance repair shops are REFUSING to repair them -- even when NEW and even when THEYRE under contract with Samsung. Unbelievable!!! STAY AWAY FROM SAMSUNG REFRIGERATORS!!! Theyre not only a piece of junk, their customer service is non-existent!

About one year after I purchased my Samsung dishwasher (DMT800RHS), we began getting error messages and problems with dishes. We had a Samsung authorized tech come out at $250 expense to ourselves and he found a bunch of plastic pieces the color of the racks in the pump impeller. Nearly 6 months later, we had the same issue and had a local tech come out. For another $75, he retrieved the same rack colored pieces of plastic out of the pump. Tonight, we had a third tech come out and retrieve more rack pieces out of the pump. I have attached photos of the rack adjuster, where every plastic attachment is broken on both sides. These have broken during operation. I hope this review helps someone choose carefully when purchasing a dishwasher, and avoid the headache that we have been dealing with.

Purchased a Samsung side by side in July 2015. About 4 months ago I noticed an odor in my freezer and fridge. Contaminated my food and made the ice taste terrible. I pulled everything out, cleaned every inch of it with baking soda water and put a box of baking soda in the freezer and fridge. I still have the odor. Had a technician come out because my ice maker was not producing ice and asked him about the odor. He could smell it too. He checked the drain, coils & compressor and found nothing wrong. I cleaned it out again and still have the odor. The technician said it smelled like celery. Agreed, but no celery in my fridge. I cannot keep butter or cheese in my fridge unless its double bagged in zip locks. The smell will not go away and its driving me insane. Should have stuck with my Whirlpool.

I bought a full appliance set from electronic express here in Nashville. I bought refrigerator, range, dishwasher and over the range microwave. I spent about $5,0000.00. The microwave right after working one year it just quit working. I called Samsung they sent a tech and he fixed it. After 3 months the dishwasher never clean right. We started cleaning the dishes before we put them in the dishwasher, but finally it quit working - even the dishwasher detergent was left on the dish. I called Samsung and they said it is over a year and warranty expired. So I am out of luck. So I am planning to buy Whirlpool dishwasher since that was the old one I had which worked for over 9 years without a problem. I replaced it because my wife want a stainless steel set of appliance. I am disappointed at Samsung - such a big company makes a good cell phone and tablet like Galaxy S4, Galaxy Note, make a bad dishwasher. Why do not let them stay away from this business and let Whirlpool do the appliance. I will never buy Samsung appliance at all...

I purchased the entire black stainless kitchen set Refrigerator, Stove, Dishwasher, and Microwave. After 3 week of use on the stove my wife made corn on the cob, she did her normal way of making the corn of a large pot to boil the corn in. Well some of the water boiled over which is a normal thing that happens when cooking. We didnt think too much of it since we have been cooking on a glass top stove for over ten years with our old Ignis Stove. My wife went to clean the top the next morn and she found where the water boiled over the glass pitted or pop little holes in the top.Samsung is denying our claim say it is do to Wear and Tear. Are you kidding me!!! Wear and Tear. When the appliances came in we found that the freezer pull out door has a small crease in it and had to have this order from the company we purchased the appliances from. Well five weeks later still no replacement door. It is really sad because I have always enjoyed using my other Samsung products and have been buy Samsung for over 36 years now. Well they (Samsung) just lost one of their best customers!!!

I love Samsung never had any issues with it. The only thing is that the top stove range is too big other than that love it. I wish I could afford all the Samsung appliances tho theyre pretty expensive.

I purchased a Samsung RF323TEDBSA three door refrigerator February 2013 and have had terrible issues with both ice makers and front door water dispenser and overall think the stainless finish is impossible to clean. The front door water dispenser always drips down the front of the refrigerator requiring constant cleaning and absolutely nothing cleans this poor quality of stainless. I have tried everything! The bottom freezer is not working at all and will not reset. The top freezer has to be defrosted monthly with a hairdryer and reset, to get any ice. Even after those bizarre behaviors, the ice is always wet, very slow to make and drop and always mixes at least 5 or so tablespoons of water in with the ice (and again drips down the front of the refrigerator). I actually bought two of the same refrigerators for two different homes and absolutely think both are just junk. What a joke... As I thought I was buying a higher end appliance! Just another comment, on the Samsung microwave I bought at the same time... Junk. I had to fixed the cracked plastic on the door hinge myself with a You Tube video and rubber band, just so the door would close so the appliance would work... After two years of use (mostly reheating food). I caution all appliance buyers to stay away from Samsung appliances, regardless of the model. Also, getting service without paying an arm and a leg is impossible.

I bought all Samsung for my kitchen renovation. Most of the products are great. The fridge works well, but the shelves are somewhat small. Tall items only fit on half the top shelf. The shelves on the left hand door are too small and its difficult to get things in and out.

Do not purchase a Samsung any type refrigerator!! We bought a side by side in July of 2013. In less than a year we had to have the ice machine completely replaced and now at just 17 months into ownership we have had a nightmare of a time with this piece of crap machine!!! The control panel completely froze and they replaced that didnt work, they then replaced the mother board again didnt work and now they are replacing the freezer door and the fan in the freezer!! What a colossal waste of money!!! Buyer Beware!!!!!

My Samsung refrigerator ice maker is constantly broken. Its less than 2 yrs old and Samsung wont help me due to warranty want to charge me to fix. Customer service wont help you. I also have Samsung stove and after 3 months old oven glass shattered and now burner isnt working. Stove 2 yrs old also.

I purchased a Samsung microwave SMH1611B at the Lowes in Douglasville, Georgia in Sept. 2012, paid $167 (sale) for the beautiful merchandise. I brought it home and in Oct. 2012, the microwave began to make a loud noise. As the timer decreased, the noise became louder. I contacted Lowes. They sent out service people to make the repairs, had to replace the transformer. All worked well until Dec. 2012. The microwave started doing the same thing except the noise wasnt as loud so again, I called Lowes. Appointment was set up and the repair man came again but, this time, after explaining to them that it was doing the same thing, they came without the transformer and had to reschedule and they came back on this past Monday in Jan. 2013 to replace the transformer. Today is Wednesday, January15. Now there is no noise today. Its not heating. Must I say how disappointed I am with this microwave? You have to have 3 service calls and the technicians have to tell you that the microwave is no good for them to give you another microwave. This doesnt make any sense. I should have taken the microwave back and got my money back. I will never purchase another Samsung microwave as long as I live. It is, however, still under warranty being that I just purchased it in Sept. 2012 and its now Jan. 2012.

The dreaded 5E display.... So I have a Samsung SMH 9187st microwave and have officially joined the club. My OTR microwave is just shy of 4 years and I guess a little luckier than most that I just got the error message. Googled a YouTube video by Joe ** where he showed step by step how to clean behind the panel. So far, so good. I just hope it holds.

Purchase this Samsung dishwasher for my new addition at the end of 2017. It has never been a good product. It does not clean well at all and in fact the first time I had a repair person out all they told me to do was to push every single button feature on the dishwasher and make sure that my water was already hot before I used it. It is a total piece of garbage. Now today I had to have another repair person come at the cost of $120. I was informed that the main power unit has gone out and just for the part is $450. Needless to say, I have to purchase a new one and it sure as hell will not be a Samsung. This is the worst dishwasher I have ever seen.

I purchased a Samsung side by side refrigerator in July 2013. I didnt have any problems with the unit initially. Well as soon as the one year warranty expired the fan started making a loud weird sound. The noise got louder and louder, evidently the refrigerator wasnt cooling. I call Samsungs crappy customer service and they insisted on walking me through a step by step problem solving. I was so frustrated with them. I assured them that everything imaginable just short of throwing it out the back door was done trying to find out what was wrong. Of course, they made sure to inform me that the unit was no longer under warranty and Id have to pay for any repairs, but a technician wouldnt be available until January 7, 2015. I called on December 20, 2015. I was furious and expressed that with the person on the other line, but she didnt seem to care. The refrigerator still isnt cooling. Im just glad I have the old refrigerator in the garage that I replaced the Samsung crap with and it works. I would never again buy a Samsung. They should be better with the consumer. Such a Lemon!!!

On July 2016 I purchase all my kitchen appliances from Samsung at Best Buy. Unfortunately its not a year of purchase and I had a very bad experience which I believe its not fair for any consumer. First, they advertises that the appliances are stainless steel, which is not. It is hard to clean. On the range side the flat top is also hard to clean and it scratches easily, which it shouldnt happen due to the fact that that is a every day use item with multiple use. I dont accept the fact that they are saying that it is cosmetic and also is tear and wear before a year of purchase. I live alone and barely cook for this to happen. Im very disappointed with this product and the way that they handle and washes off the responsibility of the quality of their products. This is not an item that costs $100 or less we are speaking of an item that the price is over a $1,000. Unfortunately according to them there is nothing to be done.

Bought this dishwasher May 2014 and there has not been one single load of dishes come out clean... or dry.

10 months ago we purchase a Samsung dishwasher model DW80J3020. It completely stopped working. While it was still under warranty, we had service technicians come out which took 3 days. Then they had to order a part. Two days later we had it working... It worked one time. Two more service calls later it was deemed unrepairable. Since that time we have tried to get a refund and all we get is shuffled from one Customer Care (what a joke) Department to another with no information or response. Finally we sent them the receipt on the suggested form... Still no response. My advice to you is dont ever buy a product from Samsung. They have shoddy products and the worst customer service I have ever experienced.

I spent over $3000. For a Samsung refrigerator which has an ice maker that constantly freezes up. I purchased a service agreement with Best Buy who in turn sends out a Sears service technician. This is an ongoing problem with Samsung refrigerator ice makers and they have no clue as to why this is happening. My ice maker still doesn’t work and the service department claims that the part is back ordered. Do yourself a big favor and do not buy a Samsung refrigerator. I am a licensed refrigeration engineer with the City of New York and I have never dealt with a major corporation that doesn’t care about customer care. By the way the refrigerator is only one year old.

Don’t buy Samsung! They are not responsible nor do they take ownership for their manufacturers defects. After only 3 years all 5 knobs have broken on my range purchased Dec 31 2015. I cannot use the range and Samsung refuses to acknowledge ownership for poor quality or replace the knobs. It is a simple task that costs less than $5 yet they are willing to lose business over $5. It seems they do not value their customers.In 25 years I have never had any knob break on my ranges. Even the cheapest of Frigidaire ranges are sturdier and better built than this Samsung model that I purchased through Costco for $1,100. Very disappointed in Samsung’s customer service. All my appliances are Samsung (dishwasher, fridge, tv, phone, etc) and this is the customer loyalty they show. Disgraceful. The service call was escalated and they still refused to even make a compromise. “I’m sorry, that’s what the 1 year warranty is for,” doesn’t seem to cut it. They have lost a long time customer.

Fridge model RB194 ACRS - Very disappointed with this product, just 2 years old, thought I had done all my research before purchasing. Freezer is working correctly but fridge not cooling. Cost of $1500 and our 30 year old fridge works better than this one. I am not the only person with these problems..

I have the Samsung, Model Number SMH8165ST, Over-the-Range microwave oven. I now receive the SE error message. The microwave is no longer functioning. I purchased the microwave oven in December 2010. The first instance of the SE error message was in May 2013. I had a Sears microwave that lasted over 20 years.

I bought a Samsung refrigerator RS263TDR from my local Lowes store. About 18 moths later ice would collect on the back wall & water at the bottom of the fridge department. I called Samsung customer service and they advised me to go to a local certified Samsung repair shop. After the first year, Samsung customer service told me that these parts are not under warranty, repair cost $275.00. Just a few months later the ice maker was defective and water level was out of adjustment and too much water would overflow over the existing ice cubes. The ice cubes would become just one big block of ice and a sensor was dangling in the ice maker area. So we shut the ice maker off. A few months later the entire refrigerator shut down and we could not restart it again. Samsung technician told us that the main electronic motherboard is burnt and this is a major part and shall be covered for at least 5 years. In my disbelieve Samsung does not cover it after just one year. It is not worth it to repair this unit again! Parts and labor over $850. I had to replace my Samsung side by side refrigerator RS263TDR just after 3 1/2 years!!!

The SE error occurred on a two-year-old over-the-stove microwave. The same thing - unplug, worked for a short time and then nothing but an SE error since. The TV has been a problem as well. Luckily, I had a warranty. But it is less than a year old and I had the entire rear component replaced. Now there is a line on the middle of the picture that will not go away. I think they are just selling junk.

The stove top works well, but the energy efficiency standard is not accurate. For an example, when a recipe indicates the dish needs to be baked or roasted at 350 degrees for 45 minutes, that dish will not be done. It is necessary to increase the cooking time and temperature to 375 degrees or sometimes 400 degrees to register the safe temperature that the dish can be eaten. The price was right, the delivery from a local company was less than desirable and the technical personnel were inexperienced.

We were told that we could only have one ticket open at a time. We were more concerned about our freezer that went out. Once that was completed we were guaranteed to have our ice maker fixed due to issues that had with the brand we had. Once we try to put in a ticket it kept getting canceled stating we were out of warranty. Rep looked up our serial and model # before he did anything. Now we get all these cancellations each time I call for a supervisor because Samsung couldn’t hold to their promise. I don’t care if our of warranty or not! This should have been promoted when the rep looked up the information. Poor at holding their promise when I’m in fact they know they had issues with this model.

This is an update to my previous post on my 3 and 1/2 year old fridge that quit working. I filled out a form from the Samsung site on the issue with the fridge and got a stock *received* form type letter back on the 18th. There was no mention of repairs, how to handle the problem, or if they were going to do anything. When I was on their website, it said the fridge was out of warranty and when I searched for appliance repair dealers, I got 0 results back. After reading pages of complaints all over the web with the same issues (bad ice makers, and the cooling issue), we decided we would not throw good money after bad in trying to fix it. We bought a new top rated GE (which will be delivered next month as we wanted a very specific model) and on 12-23, Lowes hauled the broken Samsung off (to the dump I guess). After the fridge was gone, later that evening, we get a UPS delivery of an envelope with a generic return address. We have no idea who sent it, instructions, nothing but a part; a temperature sensor that plugged into something. So I google the address and find its a Sears warehouse. I call them and they look up the order number and say its a Samsung part. So, I get a temp sensor, no idea it was even being sent from Samsung who when I look at my account online with my complaint, says the action was cancelled by **me** on 12-18. To say this whole thing has been frustrating is a big understatement. In fact, I am not sure a new sensor would have even fixed the problem from what I have been reading all over the internet.

Samsung Model RF263AEPN/XAA - Seven (7) weeks ago my refrigerator began not keeping as cold as it should. When I tried to turn down the temperature it would turn down but then immediately return to the same not really cold state it had been working at. Sounded like it should be an easy problem to fix. However, I called several repair places who told me they would not, or could not, work on Samsung refrigerators as they were not made like other refrigerators, were hard to work on, and parts were hard to come by as only one place in the United States carries the parts. I finally found a repair place that came out and replaced some items and charged us hundreds of dollars, however the refrigerator was still not cold. I called again and the repair person returned. The next time two workers were sent out to look at the refrigerator. On one of the visits I was told me it needed a new green computer board. The repair person ordered the part and came back, only to find that the part sent was not the part that had been requested. This same scenario played out two more times, with today being the last day. I called Samsung and was given the run-around. During todays visit the repair person showed me what had been ordered and the order matched the part number on what he said the refrigerator needed. However, when he showed me the part that had been sent to him, it was the wrong part number. Are Samsung workers so inept at their jobs that the correct part number cannot be sent on three occasions? I will never again buy any Samsung products. I had to laugh as while I was on hold with Samsungs customer relations today, I was put on hold and what did I hear expect that Samsung products are the best. This is a false advertisement to the general consumer. I would urge anyone reading this to NOT BUY SAMSUNG PRODUCTS for several reasons, e.g. parts are hard to come by due to Samsung not making sure their parts pullers have adequate education to do the job they are hired to do, there is only one provider of Samsung parts in the United States, and the normal repair person cannot repair a Samsung. Tonight, my husband and I will go out and find a new refrigerator and I am sure it will not cost the $2,300 that this Samsung did, and the new refrigerator will be able to be worked on by pretty much any refrigerator repair person. I have an appointment to meet with a Lawyer this afternoon about this whole situation and hopefully that will help to alleviate some of the frustration that I am feeling now.

I purchased a refrigerator, dishwasher, microwave, and stove from Lowes in Baton Rouge Millerville location. The fridge had hole in water line to ice maker. The stove made noises. The rollers on top tray of dishwasher fell off. When I say junk its harsh but that is exactly what it is. Lowes sent another fridge and its making noises. On top of their products being junk they had a promotion going on at the time I bought the appliance which I purchased all four at once. Thirty-two hundred dollars worth to mail in recipes and we would receive a free 32 inch Samsung tv. I received a letter back stating that we did not meet the criteria to receive the television. Wow not surprised. I contacted Lowes for their help and reached dead end after dead end. I can truly say this, Their appliances are junk and I will never buy any of their products.

Samsung RF263 French Door Refrigerator - It is an expensive piece of garbage. The ice maker started frosting up like a freezer from the 50s/60s a little over a year after purchase. The door bins are cracked and held together with duct tape. Now it has stopped cooling completely. After reading and trying to determine the root cause, it is clear that Samsung makes inferior refrigerators, the number of complaints are incredible. Lets not forget about their washing machines blowing up as well. Maybe, as one reviewer state, its time for a class action suit. I m sure consumers initially thought purchasing a Samsung refrigerator would be a good, safe, reliable purchase, evidently a lot of us were totally wrong and subsequently disappointed.

Im sorry, its not like me to even write something negative. However, my family has been poisoned because of Samsungs malfunctioning refrigerator. The digital readout is not accurate in displaying the actual temperature of the refrigerator. Bacteria starts to grow on perishables at any temperature above 40 degrees. Upon me serving food, it read 34. This was while it was under-warranty and all you did was pay for the Parts ha. Since then, this refrigerator has not worked by freezing up once a month at least for the long 6 years Ive owned it. I firmly intend on continuing to get word out regarding this as I am a very experienced enterprise digital marketer. Dont worry, Ill keep the audience within the United States. You poisoned my family, put a band-aid on a broken fridge and it never ever worked properly. Nice job Samsung. Maybe, fridges arent your thing. If you drop that product line, Samsung may even see a spike in revenue as many people and families have been poisoned in the same way and the unanimous audience of Samsung Refrigerator owners will all feel relieved.

Purchased this dishwasher in March 2013, within 6 months the heavy light sensor starts flashing, and the dishwasher stopped working. I called Samsung immediately and a technician was scheduled to visit on Oct 22, 2013. The morning of the appointment, I called A&E the company that was scheduled to get a window for repair. I was told Samsung cancelled my appointment, I got back on the phone with Samsung. The customer service department states they never cancelled it, but they could reschedule, wish they did for Oct 28. When this day arrived the dishwasher had reset itself, due to the water leakage had time to dry under the dishwasher. The Tech said there was nothing he could do and DID not even pull the dishwasher out to check for leakage. He stated maybe it is the circuit board, and used that as an excuse, so I wouldnt LOOK crazy! March of 2014 same issues started again. On the phone again with Samsung, they state sorry no warranty left. Really, by 3 days. So after disputing this argument, they scheduled another tech to return with the same original company A & E. When this tech arrived he states a leakage and possible tub issues, sump assembly issue. They could definitely see and feel water, but could not exactly determine where it was coming from. They tech ordered a sump pump and returned to replace that part on March 25,2014. Now here it is July 2014 with the same issues, and Samsung would not send out a technician unless I would agree to pay the service call. I told them this was unacceptable, because this is an ongoing issues since purchase in March 2013.They would not give in. I finally agreed to pay a service call only just to get the repairs done so I could hopefully be free of this nightmare. March 23 2014, the tech arrived and diagnosed the dishwasher and knew immediately that it was a manufacturer defect that caused the actual tub itself to leak and is NOT repairable. A replacement would be recommended (stated on the final paperwork), and he relayed this information to Samsung through the Samsung Tech line. The technician issued me the return authorization number# to start the process. When originally starting the process, I thought I would be getting a replacement, but how convenient the dishwasher has no manufacturer defects, and this model no longer available. So not they put me under the BUY BACK PROGRAM which Is a program where they depreciate the original price you pay by a certain percentage depending on length of time you have had the dishwasher, however the warranty states printed in the owners manual - if any issues is a leakage in stainless steel door or tub it has lifetime warranty!

As I tell all of my friends, stay away from Samsung appliances. They may make good phones but they should stick to just that! We bought a Samsung french door, freezer on the bottom refrigerator 4 years ago. The ice maker started freezing up and not working 6 months after we bought it. At times it makes so much noise it wakes us up. Now a new problem... the fridge just stops cooling even though the freezer is still working. Its an on again off again problem leaving us never knowing when our food might go bad. Yesterday it stopped working for hours so I ordered a Whirlpool (which I shouldnt have to replace a rather expensive 4 year old fridge) online from Lowes. Then about 10 pm it just started working again. I called a repairman only to find out that, between diagnostic and the fix, someone would have to be here about 2 to 3 hours. My husband and I are both high risk if we get Corona so I really dont want someone in my home. Now I dont know whether to trust it or go ahead and spend another $2000 (were on social security and cant really afford it) or just hope and pray that we dont get sick from eating spoiled food if it goes out and comes back on while we are sleeping. From what I see on this forum Samsung, you have caused so much stress and anxiety with your defective products, not to mention possible illness. You should (but Im sure youre not) be ashamed!

Samsung refrigerator not cooling bought 11 months ago. I am hoping for a fair solution from Samsung but not pleased with all the reviews that suggest that Samsung will not honor the one year warranty that it was sold with. If Lowes is to keep carrying Samsung refrigerators, the Samsung company needs to honor warranties and know how to fix their products. I am still asking for the warranty to be honored; they say it is out of warranty which it will be next week. I hope to get a repair this week and not need to take other action.

I bought a Samsung french door refrigerator two months ago on 5-22-2015. I noticed yesterday that the SAMSUNG letters on the front of the refrigerator were beginning to peel off. I emailed a complaint and got a call from customer service today. They claim this is physical damage and not covered by the warranty. I explained to the representative that I have been using a 3M stainless steel appliance cleaner with a microfiber cloth and there had not been any abuse to cause this to happen. She transferred me to a more senior representative who made the same claim. This is ridiculous!!! I have a Samsung stove and microwave that Ive had close to a year with no problems with the same lettering. Ive been a loyal Samsung customer owning Samsung TV, (2) Galaxy 6 phones, a microwave, and stove/oven. I was in the market for a Samsung dishwasher, washer and dryer but they have lost me as a customer.

BUYER BEWARE: From the day I received the refrigerator, the bottom load freezer never worked. Within a six week period; I made multiple calls to SAMSUNG; was sent two local techs, who was in contact with the samsung; Samsung cancelled the third tech with no explanation and the freezer is still not working. Dealing with the SAMSUNG SERVICE DEPT. has been one long nightmare.They have an 800 number so you do not get to speak to the same person; they are located all over the USA and Dominican Republic. I was given misinformation, hung up on, transferred to other agents multiple times and had to re-explain the reason for my call over and over again. The agents read off a script about their service policy I cannot get a replacement refrigerator until a part has been replaced twice AND THEIR service tech deems it unrepairable; I cannot receive reimbursement for lost food until the refrigerator has been fixed. The problem with my appliance is that there was a factory defect with the freezer drawer, the techs were telling me, but not communicating this information to the SAMSUNG TECh. I was assigned a case worker after the initial conversation about the problem, I never heard from them again.

This very expensive 4 French door refrigerator (over $3000) quit cooling within 2 years of purchase, and Samsung is non-responsive. My story sounds like the same thing others are experiencing. Samsung supposedly scheduled service with an independent contractor to come look at it and he never showed up because no one ever told him -- they dropped the ball completely. They cant be rescheduled for at least 2 more weeks. I have been receiving the same line, (its not my department) from Samsung for every call I make. Meanwhile, my food is spoiling and I am hoping we dont end up with food poisoning from improperly cooled food. I paid too much for this one to run out and buy another. So we use. It is apparent that once Samsung gets your money they do not care. In my experience, this is a terrible product and bad company that should stick to making televisions -- not refrigerators.

Exact same as **s review. My lovely French 4 door, the ice always comes out mixed with frost and bits and pieces with the cubes, never all cubes. Also much if it doesnt make it into the glass and it flies onto the floor. Working to have it repaired / adjusted but not sure if that will be possible. Otherwise nothing major, just an annoyance, but it was pricey and it should work a little better.

Refrigerator is 2 years old. First year, no problems. Now water is always leaking out on the floor. We find inches of water under both crisper drawers. We remove the drawers and mop up. Now the freezer door wont shut and we discover an iceberg on the floor of the freezer. Our service man said he would not buy a Yo-Yo made by Samsung. Too bad I did not do better research. A real piece of **... Just had to buy tons of ice to store freezer contents while we try to defrost the freezer.

Our family purchased a Samsung French Door refrigerator (RFF266-AEPN) in fall 2016. It was about $1,600 and looks nice. In February 2018 (after 12 months - when the warranty expired), we heard random beeping noises in the afternoon and evenings with the freezer temperature panel fluctuating wildly from -8F to 2F. I had a bad feeling when two high-quality appliance repair companies both refused to diagnose or fix ANY Samsung refrigerators. The Sears Appliance Service Company said the freezer fan was broken and that the replacement part was $650 in addition to a service installation fee ($150). So, now Im stuck with purchasing a brand new refrigerator in less than 2 years! Beware if you purchase a Samsung refrigerator. Im never going to buy a Samsung-brand refrigerator again.

I bought all new Samsung appliances for my kitchen remodel - 22cuft Family Flex Refrigerator w/ door computer, Samsung Washer/Dryer and a Samsung 5-Burner 5.8-cu ft Self-cleaning True Convection Freestanding Gas Range (Black Stainless Steel) Model # NX58M6630SG. Within two years the refrigerator computer has issues, the ice cube maker constantly froze solid and FINALLY Samsung replaced. Now the black stainless paint on my $1200 gas range is peeling off! Contacting Samsung and Im told thats cosmetic damage due to wear and tear.Samsung products are expensive but under the surface are inferior appliances that start top fail shortly after the 1 year warranty period. In the case of the peeling paint off the range, that isnt even covered during the warranty period. Stay away from Samsung. Do not spend good money on their inferior appliances. They are impossible to work with to resolve issues. I will not be letting this most recent defect go without lots of complaining with Lowes where they were purchased and with Samsung. I will be filing a lawsuit against Samsung for replacement cost of the gas range.

Wish I could go back in time and choose a fridge other than Samsung RS263TDRS. Weve owned fridge 4 years and has been a disappointment from day one. Slow water dispenser. Ice dispenser shoots across room. Biggest issue is defroster on fridge side. Several times a year we go through the headache of fridge making loud grinding sound, popping and then inside heating up and spoiling food. Samsung support centre acts like my issue is an isolated problem.First time I paid for a technician. He reported this to me as common issue, a manufacturing default and inserted a spacer between fan to add more air flow. He acknowledged this was only a bandaid solution and that I should be proactive and when I hear ice starting to build up on fan, to defrost fridge for two days. This has become a burdensome issue now and we defrost our fridge three to four times a year. After doing this our fridge resumes cooling efficiently but then a few months go by and ice and water build up below crisper. I will never buy another Samsung product and discourage other consumers from buying their product. Samsung is robbing consumers and their callous approach to Customer Service is unacceptable.

I am having the same issues that was stated by Sandy. I was and am very disappointed that I feel Samsungs marketing is not telling the truth about this stove. The tech came out today and told me that even though my stove says 350 degrees, it is not because Samsung wanted the energy star rating and that the stove is actually 265 and needs another 15 minutes to be at temperature, even though the stove says 350. He said a lot of companies are doing that now so they can get the rating. The other thing that I am not happy is that the top part of the oven, that says you can bake, you really cannot. It is more of just a broiler. So all my stuff burns, but does not cook in the middle. This is not what I thought I was purchasing.

I bought a Samsung RF28HMEDBSR French door refrigerator 12/11/15 and it is not working correctly. I called an authorized repairman and they have replaced the ice maker, ice bin, auger for ice maker, some kind of filter on the back and it is still the same. They now say I need 2 defroster 1 for the top and 1 for the freezer. I have already spent a lot of money on this sorry refrigerator. The ice maker is still freezing up, dripping water and not keeping proper temperature. I am very unhappy with all this on a 1 1/2 year old refrigerator. My repairman wont even answer my calls now.

We bought all 4 kitchen appliances in black stainless steel. The ice maker plugs and is annoying but the real damage is the microwave. It starts without any intro action. Fan comes on full blast. Research says unplug and then plug it in. It only helps for a few hours. After researching I have found hundreds of reviews with the same problem. The door has been replaced in some reviews but it doesn’t solve the problem. Calling Samsung so far hasn’t helped.Since our warranty is up it is up to me to find a tech in our real area. So far no luck and so how do I get parts? And what good is a new door if it is going to do it again? Samsung knows of the problem when you go to their site for repair it directs you to immediately unplug because it is a fire hazard and go to customer support. The circle begins again - no tech, no part, and I have a unplugged unusable microwave. Samsung should be doing a recall they did one because people were being shocked. Isn’t a fire hazard a reason for a recall?

My Samsung refrigerator is a a few years old and has had the same problems. I had problems with the leak/icing up under the drink pull out tray also. Now, the power went off in our neighborhood and when it came back on, the control panel only shows 86 88 and it doesnt respond to touch. The door has started to rust below the ice dispenser due to moisture from the small catch tray. This is not my first Samsung appliance either. I threw away a washer & dryer set I bought that had multiple problems after one year. I too will not purchase any appliances from Samsung. The TVs seem to be working fine. I have two Samsung flat panels. I replaced all of my appliances with Maytag and eliminated all my problems.

We purchased a new Samsung refrigerator (Model # RF217ACPN/XAA) on December 5, 2011. On July 5, 2012, the refrigerator stopped cooling and freezer stopped freezing. Everything was lost. Approximately 12 hours later, it began to work. Again on July 12, 2012, it has stopped cooling and the freezer stopped freezing. Amazingly, the digital temperature gauges register the temps as in their selected range.

When cleaning I noticed a one inch crack in the cooking top. Called Samsung and sent agent. Took a picture and sent to mfg. They stated physical damage, so no recourse. My problem. Now watching it grow. Top is virtually a problem to clean each time it is used. Purchased stove, microwave, refrigerator and dish washer at sale at Best Buy. All are inferior to the products replaced after 17 years of service. What a mistake.

We purchased our Samsung Fridge in 2013 for $2,700. It was considered to be top of the line product. 2 year we had it the trays in the fridge started cracking. Very cheaply made. Shortly after that our ice maker started freezing up and ice would not come out. We called the repair man, he came out and defrosted it and replaced some parts. Within a month it was frozen over again. The more we talked to the repair man we started to understand this was a very common issue and the fridge would of been recalled if it was from another company. SO THERE IS NO FIX FOR OUR FRIDGE. So out of frustration I contacted Samsung and they kept pushing me off and telling me it was out of warranty. SO THEY DO NOT STAND BEHIND THEIR PRODUCT! VERY INTERESTED IN A CLASS ACTION LAWSUIT.

We purchased a RF32FMQDBXW Refrigerator French 4 Door 2/15/14 brand new and registered it with Samsung, which we had a 1 year purchase warranty and advise them of who we bought it from new. And if they were not authorized, we didnt know it at the time with the vendor at purchase time or with Samsung when we gave them the registration information for the warranty.After 6 months of having it, the ice maker stop working. We called and had repair person come. Well the repair called my husband instead of coming and told him what the issue was and my husband fixed the issue and Samsung sent us the part. Well after receiving so, my extended warranty request from Samsung Protection Plus department, I finally accepted the partial payment terms for 4 payments on 12/9/14. On 3/5/15 we realized the 2 top boxes were not getting cool. Called the extended warranty and they had us call a authorized repair company to come out. The repair guy worked on it for about 1 hour and advises he would come back to see if the refrigerator temp would go down as it had been at 48, spoiling all things in the refrigerator. The repair came back around 3 and advises that he will have to call warranty because the refrigerator had to be replaced because it cant be repaired in USA and to allow 48 hours for the report to show since it was on a Friday, and was given a 700 which was to be a Urgent code #. We called to just make sure every had our information on 3/6/15.We received several calls, there we faxed and emailed receipts of purchase and was told to check back on Monday the 9th. My husband spoke to 7 different people and received 4 different ticket #s from 3/9 to 3/11. When 3 of the persons stated we would receive a refund and that someone would call back with details after verify proof of purchase 3 times. My husband called around 6 pm central time and spoke to another rep from Samsung who stated she didnt see a refund, she need to do another verification and that after reviewing the account, because we didnt buy it from a authorized dealer, they cant honor anything very RUDELY. We are without a Refrigerator and now you tell us this over a year or more, they have known who and where to purchase the refrigerator. Everything appliance in our home is Samsung, never again. I will be looking to inquire about starting a CLASS ACTION suit.

Well, here are my 2 cents worth - we also had our almost 2-year-old Samsung microwave SMH9187B start turning on by itself (baked potato feature). This has got to be a safety issue! Then, more and more, we got the SE showing up on the display. My husband managed to fix it a few times by taking the control panel apart and trying to protect it from what he figured was happening - oxidization of contacts whenever steam from the oven/ stove below got into it or maybe even if it got quite steamy inside the microwave. Now its definitely dead, though, and when he spent an hour on the phone to Samsung, they acted as if it was a problem theyd never heard of before and refused to do anything about it. I cant believe theyd ignore so many people with the same defective microwave.

I have spent as much money on my refrigerator as much I paid while purchasing it. Every 3 months it needs 5 to 10,000/ Rs for its maintenance. The company is cheating all its customers by selling substandard product. I would never ever recommend this product.

Our town experienced a power outage which cause our 10-month-old Samsung Refrigerator electrical/digital problems - freezer/fridge temperature indicator pad reading 88/88. This also controls ice and water so those are out also. Fortunately the freezer and refrigerator as still cooling, but I have no idea if this is to the correct temperature. Samsung 1st year warranty service is so far a joke. I called Samsung and they gave me the number of the warranty service contact for my area said they would call them and tell them it was urgent. Samsung gave an old number for Service Click and I tracked them down. They were to call in two or three days (thankfully the food is still cold). This is the fourth day so I called them. I was put on hold for 30 minutes, then got a message to leave my number and the nature of the problem and they would call back. This service is 350 miles away in Southern California. That would be quite a drive. More on this later. The more I wait the angrier I get. Right now I am Dissatisfied.

I have the same range that was just on the news, it turns on too easy, we have also noticed any touching of the knobs and the top burners turn on. THIS IS DEFINITELY GOING TO GET SOMEONE BURNED OR, BURN SOMEONES HOME DOWN!!! I love the range, my wife loves the range, but it is highly dangerous. Lean on it, brush against it, and the top burner is on!!!

I have a nonworking 2 yr old Samsung refrigerator that has been broken for over 5 weeks. We have an extended warranty through PSEG and Samsung kept sending incorrect replacement parts, and it still doesnt work. I have called Samsung directly... didnt care. My husband e-mailed Samsung and got the same basic help. Samsung does have a record of purchase.

Once again I just used a hair dryer to thaw out the ice maker on our Samsung RF22KREDBSR/AAQ manufactured APR 2016. Just got through using a hair dryer to defrost the ice maker again, every 4-6 weeks. Seems to be a common problem with no solution from the blogs. Really got nowhere with Samsung, just a scripted response. It appears that this is still a major issue with their re-design, maybe this design should be included in a class action lawsuit. I will not be looking at any Samsung product in the future. It is also getting more difficult to get the ice bucket back in.

Purchased in 2010 counter depth, bottom freezer 19 cu. ft. in black, model RB195ABBP. Worked fairly well until 2015 in Dec. Some water in the veg/fruit bins and under the drawers as well. I thought a spill but continued as months passed. Next came ice formation in and under veg/fruit bin. I unplugged, thawed and cleaned up. Also increased temperature as directed in troubleshooting section. Not 8 days it happened again as I sit today. Ive leveled as directed as well. I emailed Samsung to no avail. Now the touchpad temp controls dont work!!! Im so done with this fridge. Its now out of warranty and I must start looking for a new fridge. The company needs to be held accountable for their products or get out of the business. Whoever heard of a fridge of 5 years to start having problems! Ive kept refrigerators for 15 or more years!

We enjoy cooking on our 5 burner gas range. It really fits especially when cooking larger meals. The food taste better when cooked on this stove. We normally have an electric stove.

Just bought my 8k q900 TS qled tv. I was a bit afraid as the 8k models are very expansive but this t.v is very perfect. Bright colours, very thhin tv for the qled technologies. Edgeless. Gaming mode is really the favourite for me because I wanted the g9 odyssey but samsung tooked from the market and I wanted a new good quality screen perfect black colours and gaming mode for the 122hz. With this tv I am enjoying really good my games and my wife watch her preferred movie at any time trying to see any error on the image quality as fab of the OLED TV's but finally said "this TV is so perfect she even used without glass and said was clear. So far Samsung is the best tv producer for the 2020 and now I dont need to find my Samsung I just need to touch the tv and its done. I am not rich or anything and this tv is very expansive for me but its value the money with the quality and amazing future we got. No screen burn, good black levels, very thin, amazing future . I advice this t.v to anyone who can afford it. It's a 0 risk

Weve had our Samsung microwave for almost 3 years and we dont usually use it as wed rather use gas to cook or heat food than use the microwave. So far, its okay and its working for its function although the self-cleaning feature does not work well. The manual that comes along with it says the self-cleaning feature can help eliminate the odor but it doesnt seem to be working. We have to use conventional methods like using baking soda to eliminate odor trapped in the microwave... I wont really recommend Samsung microwaves if you have other and better choices.

Samsung RF217 - I purchased this model (32) after installing a 36 Samsung in my mothers house. I was impressed with the larger model and expected similar results. My initial displeasure with this model was only two door shelves are full depth, so youre limited to 2 shelves that measure about 6x 10 for tall items. The interior shelves have little flexibility and only allow for a maximum height of 9.5, so a lot of my tall items have to lie down (and hopefully dont leak). But my main complaint is one month after the warranty expired (there is 5 years on the refrigeration system), I began noticing water in the produce drawers, a lot. I emptied and cleaned the drawers till today, finally Id had enough and spent 2 hours melting the ice that blocked the drain tube. Lowes would not cover the cost of a service call since it was out of warranty and Samsung will not admit they have a design flaw. If you research this problem you will find it is a common occurrence, so I cannot recommend this refrigerator or brand until they remedy my problem.

This review doesn’t even deserve a star. I wish you could give 0 stars. I will never buy anything Samsung again due to my experience with this fridge. Barely 3 years old and paying over $3k for the model... The refrigerator portion froze up and no longer worked. They sent theirs Samsung repair person to fix it. Said he took care of it and a one week later... It froze up and no longer worked. It is a giant piece of garbage. Now after calling them to get help they said they don’t have a repair person to help us. We now have to pay almost $600 to repair this fridge that is less than 3 years old and the parts are coming from China and are on back order. TERRIBLE EXPERIENCE.

Researched before purchasing, didnt find bad reviews. Bought 4/2018. Did first cleaning in December. Oven stopped during first cleaning and door wouldnt open. Contacted Samsung and they told us that the warranty had expired in 2017! Before we had purchased the appliance! It then took lots 10 days to get someone to come to fix it. When asked if this would happen again with cleaning mode, he replied that it probably would. Now, I ask, What good is the self cleaning feature on an oven, if you cant use it? He also said that this is common with Samsung ovens. Ralph Nader, where are you?

I purchase a Samsung refrigerator on June 31, 2014. The ice maker bucket has never been able to be removed. I had Samsung service twice, refused to come again. A & E factory service replaced the ice bucket still unable to remove it. I wn into the refrigerator tonight Oct 21, 2014, the piece that holds the doors together fell apart. This model rf23hcedbww french door is a hunk of junk. Didn’t even last for 4 months, I paid $ 2000.00 for nothing! Samsung customer service is awful!

I have been happy with my Samsung until now. I have had my ref for 5 years. Every day or two, I noticed water standing near the bottom. I started blaming my poor dog. It wasnt the dog! Water is leaking out from under the bottom drawer (freezer). Ice is accumulating around the freezer door where the rubber meets the plastic. Cant figure out actually where water is coming from. After reading all of the comments on this board, this appears to be a problem others are experiencing. It sounds as if there is no help from Samsung. My ref is out of warranty. I guess Ill just keep mopping up water.

My Samsung fridge started having problems in year 2. It is defective. The icemaker freezes up & stops producing ice, it doesn’t keep food at proper temps. Fridge back panel also freezes. Customer support is not good.

Works great and QUIET! Easy to load and the controls are simple to use. Looks good (black stainless steel). Seems to be energy efficient and the time to wash a load is comparable to other brands. The price is similar to other higher end dishwashers.

Our refrigerator stopped working with what seemed to us a warranty item. We contacted Samsung January 25, 2016 and here are our results: waited a long time on hold, Samsung doubted it was under warranty. Samsung sent certified company to determine if under warranty, who confirmed under warranty. Though they were Samsung certified, they were not warranty work certified and they were supposed to report back to Samsung. Waited a long time on hold, Samsung said their recommended company did not report back. Waited on hold a long time, and Samsung cant schedule a warranty company to fix this for another five days. We have been without a refrigerator for over three weeks. This has not been a good experience for our family of five. We have been without a refrigerator for a long time and no confidence that this company that is supposed to fix the refrigerator will be competent.

In Nov the wife and I bought a new fridge from Warners Stellian... The old one was getting a bit worn. So we settled on a Samsung bottom freezer model that has an internal ice maker and filtered water dispenser. We got it delivered, set up, and running no problem. It took about 3 days of running water through the system to get it tasting like decent water to start with. One week to the day after delivery, the water dispenser stopped working. We called Warner Stellian and they scheduled a tech to come out in just over a week. The tech looked at it, couldnt figure out why the part wasnt working the way it should be, and said hed order a new one. A week later we get a call from them and they told us that the part wasnt in and due to Samsung redesigning the part we would be getting a brand new fridge. I scheduled a tech from both Warner Stellian and Samsung to come look at it. The guy from Samsung was supposed to be here before the other guy so I was happy. The morning the tech was supposed to come out from Samsung, he was going to call me before 9 to tell me what time he would be here. At 9:30 I texted them and told them I hadnt gotten a call. SHe texted me back and said she would reach out to him. Three hours later I still hadnt heard anything, so I texted again. She texted me back and said Oh Im sorry. The tech called in sick today and we didnt find out about it till a short time ago. WTF???? Three weeks later we finally get the new one. Before they left after delivering it I made sure it worked the way it should. One week to the day after getting it delivered and set up, the water dispenser stopped working. Turns out the redesign wasnt actually a redesign. The work-around the company put out wasnt done on this particular model. The tech puts in a stopgap to at least allow the water to work until they can get the right part in. A week and a half later, they get the part and schedule the tech to come out. He replaces the part and its working again. The fridge worked great for about 3 weeks until last Sunday. We noticed the freezer wasnt working right, then realized the fridge wasnt cooling either. So the tech comes out yesterday, and says he cant figure out exactly what it is. EIther the compressor or the main board. So they have ordered both parts. The parts will arrive in 3-5 business days and then who knows how long it will take for the tech to come out and actually replace the part. Carissa and my grandson are here this week, they arrived last Thursday. So now what food I was able to save is down in the garage in boxes or our chest freezer. My warranty has a provision that allows us to claim $250 worth of groceries but that is a drop in the bucket. Its daily trips to the store because we dont want to keep anything for too long. The food we would have replaced isnt yet because I dont have a place to put it. Warners Stellian says the company has to ok a return of the item and they said since its a new fridge, they will fix it. Their customer support tells me Im sorry for your inconvenience, I hope it can be fixed very soon, or My apologies for this experience.

We bought an RF267 series refrigerator. And like many on this site, we started to experience problems with the ice maker right away. It only makes ice when it feels like it. Sometimes we will go for a couple of months without any ice, and then it starts to make ice with no warning. Most of the time it just makes clunking and popping noises. This has gone on for a couple of years and after reading about all of the other problems, I am afraid to have it repaired. It seems I am lucky compared to most of you. I also have two Samsung TVs that after just a couple of years experienced pixel problems and then just simply wont power up when the power button is pressed. I can safely say that I wont buy another Samsung product.

We recently purchased all new appliances for our new home. The three door counter depth model was delivered & installed by our dealer. We quickly noticedthat the refrigerator doors were sweating. Over three days I had contact with Samsung Customer service three times and a service representative once. Total time spent telling my story over and over again to people I had difficulty understanding amounted to about 2 hours. I finally became so angry that nothing was being accomplished that I told the lady I was going to hang up and let her figure out what was happening to my service request & call me back...and, if I did not hear back from her in a reasonable time period I was going to return this abomination. I did not hear from her.I have contacted my dealer and am returning this and will NEVER again purchase a Samsung product. Having been in a manufacturing/consumer product company for over 40 years I know world class customer service. Samsung doesnt gave a clue! Not sure how they continue to sell consumer products with such pitiful follow up.

We purchased our Samsung in August of 2014. We were gone for an extended period of time and the fridge was barely used and was off most of the time after delivery. We returned in mid March and a couple of weeks ago in early April 2015 I placed a double wrapped (plastic and butcher wrap) package of frozen fish on a fridge shelf to thaw for cooking in a couple of days. Two days later, when I went to the fridge there was a terrible odor... fish. I noticed the thawed fish had leaked and spilled all over the shelf and down into the drawer below. I removed it all and cleaned it up and tossed the fish too sickened to cook it. About 4 days or so later I noticed that the odor remained. I recleaned the entire fridge. I noticed that the shelf on which the fish leaked, the one that I had cleaned thoroughly now had a reddish brown stain all along all sides under the tempered glass between the shelf frame and the glass. Ok, I thought, I must remove the glass BUT the glass is sealed into the frame and I could and cannot remove it for proper cleaning. Now, the clear fluid that leaked under the glass has a reddish brown color which indicates to me that bacteria were feasting on the fish juice that spilled from the package. I was alarmed and ran hot water from the faucet directly onto the shelf sides. NO LUCK! I then tried soaking the shelf... one side at a time, in my sink in hot soapy water. STILL NO LUCK. I called Samsung, live chatted with Samsung and submitted emails and called my appliance dealer.We purchased an expensive 5 year warranty for service. I thought they would make this right. All of the shelves, freezer and fridge are sealed. You cannot clean any spilled liquid!!! I even tried inserting a single edged razor blade under the side to let water in but it would not. I asked Samsung for directions on how to clean those sides of the glass. THEY SAID THEY HAD NO SUGGESTION. My appliance dealer also said they could not help. After approximately 8 hours on the phone with Samsung I now have a refrigerator that is a bacteria factory and cannot be cleaned. I am going to report this here and now I am going to search out a class action lawyer who will take this case.I have NEVER owned a fridge that did now allow for cleaning of the glass, or if sealed, did not allow fluid leakage. SAMSUNG HAS A DESIGN FLAW. If you care about your health and the health of your family DO NOT BUY A SAMSUNG PRODUCT. THEY DO NOT CARE ABOUT THE HEALTH RELATED ISSUES. Samsung offered to send out a service person. HOWEVER, if this was a cleaning/maintenance issue, I would have to pay for a $55.00 charge. Do not even try going into their self help or request for service by phone or online. Both methods ultimately shift you back into a service request circle of forms that grow more complicated.I spent more than four hours on the link that I was given that would solve my problem. I took the link and filled out all the information, uploaded photos of the problem (bacteria growing) and scanned and uploaded my sales receipt. It then flipped me to a self-help page that one could NEVER escape from until Samsung clocked you out. If you are human, like me, and occasionally spill liquids in the fridge, DO NOT BUY A SAMSUNG, IT WOULD BE SAFER TO BUY AN ICE CHEST AND A BAG OF ICE IF YOURE LOOKING FOR SAFE FOOD STORAGE. Thats it, Ill never buy another Samsung product! Now, Im off to find a class action lawyer to make them fix this problem. Ive felt nauseated ever since noticing this reddish brown bacteria. Dont know if it was/is the bacteria I cant remove or the stress that Samsung has caused!

The ice maker in this fridge stopped working shortly after warranty. We have had the ice maker replaced and attempted to have it repaired multiple times, but its clearly a design flaw as none of those efforts have permanently solved the problem. Its tremendously inconvenient and frustrating to make or buy your own ice when you spend a lot of money on a refrigerator. This is a widespread issue; there is a class action lawsuit vs Samsung for this issue. Would never recommend Samsung.

Purchased 6 new Samsung Appliances in 2016 at Lowes. All top-of-the-line black chrome. The dryer is currently sitting in the garage with a bad drum assembly. I pick up a 10 year old Maytag for $50 and its sitting in its place working fine. Every 2-3 weeks I defrost the Ice maker in the fridge with a hairdryer I now keep in a kitchen drawer. The dishwasher quit last night for the 2nd time in a year. (Not counting the 6 times Ive had to reboot the power to get it to turn on). Microwave has been installed 3 times since its been in the shop twice. Double stove door fell off once and has a dent in the corner...good news is Ive not actually had to service it yet. Washing machine is still working after 3 years. Must be a fluke.

Dishwasher DW80F600 Series Serial # B00AG9MF106456D - We purchased this dishwasher 13 months ago for $800 at Lowes. It stopped draining the water last August, so we had it repaired under warranty. The technician they sent out installed all new parts on the machine. It worked well until last night when the problem reoccurred. When I pulled the machine out to find the serial number, I noticed that the frame was badly cracked on both sides. The cracks emanated from holes that were drilled in the bottom front of the frame. Having studied metallurgy, this is called stress crack corrosion, and is normally caused by a vibration. I called technical support and they told us that since the machine was one month out of warranty that they could send out a technician to repair it for $309.00 (including tax), and that they would also extend the warranty for another year at this price. After reading the reviews on this series, we opted to discard it and purchase a model that was not a Samsung.

This whole ordeal started on Dec. 15th. The water dispenser on my 4,000 dollar, 4 month old refrigerator stuck and flooded my kitchen. I have hardwood floors so damage was done. I called service that night and was told someone would call me in 48 hours. So, I waited... no call. I called again and finally 2 weeks later service came out. Wrong part ordered so they ordered a new one. The next day Dani from Customer Service called and said that the repair was taking too long and offered me a new fridge and said someone would call me to get the order going. 3 days pass... no call. I finally get a hold of a very unpleasant customer service manager named Rosa that promised service would be out. It is now the 18th of January. NO CALL IN OVER A WEEK. NO SERVICE HAS BEEN OUT. All this info has been sent to the BBB last week. And this will all be posted on every website I can find. I dont understand why this is so difficult. Isnt this your job? EVERYDAY THAT PASSES MORE DAMAGE IS BEING DONE TO MY FLOOR. IT IS NOW LEAKING DOWN INTO THE BASEMENT. You would think that getting the adjuster and repair would be important to you. Also, every time I call they say they left a message. That is false. I have voice mail. Never a message!!!

Samsung RB195ACBN - I hesitate to write a negative review. This Samsung refrigerator is a lemon. It started having the freezing and water-under-and-inside-the-crisper problem that others are talking about here, about one year after purchase. Out of warranty and its a known issue so we are out of luck? That is poor support of the product by Samsung.

4 months ago my 14 month old Samsung electric stove went up in flames after setting the self cleaning oven on, went outside to let the dog out. I heard the fire alarm going off and smoke was coming out the windows. The fire started in the back of the computer it burned the microwave which was also a Samsung. I called Samsung and they sent a tech out a few days later. The tech said it was the computer. The Fire Marshall also agreed that the fire came from within the control panel. I called Samsung and they said they would take care of everything. We had estimates and sent pics, etc. They said they would pay for the cost of repairs to my home (est. $22,000.00). Samsung said we would have to send it to our insurance company, aka Samsung marine & fire. They were going to cut a check 2 months later. They continued to keep giving me the run around; stating oh we sent the stove Korea for inspection first. Guess what? Samsung said its my fault because we put something on the stove. But we are all liars but the folk in Korea, the fire marshall, the Samsung tech and the pics?? Im not done with Samsung yet. Im not a quitter!!!

I bought a Samsung SMH9187ST Microwave OTR in Spring of 2010. 15 months later, the keypad totally died with only an SE on the display. I called Samsung and got a total runaround as its out of warranty. I have hardly even used this microwave! I talked to the manager at Lowes, where I purchased this, but he was unable to help much. What a crock! I called an appliance repair center to have this fixed on my own and was told it would be cheaper to buy a new microwave. This is consumer fraud and if anyone ever files a class action suit, please feel free to contact me!

I bought a Samsung RF266 in 2008 after reading reviews on several websites about how convenient and reliable they were. Talk about bunk, I really wonder if these companies pay for those endorsements. I have had nothing but problems with this pile of junk. The ice maker falls apart constantly and rarely works right. And then, the fridge completely froze up inside. The repairman told me to let it thaw out 24 hours before he can come work on it (what am I supposed to do with the food in the meantime?). And then, he said hes not sure whats wrong with it. He spent an hour on the phone with a Samsung tech (which he charged me $48 for) and replaced a part that took 3 days to get. That didnt fix it. He rebated the labor but I was still stuck with the part ($65). I waited 3 more days for another part, which still didnt fix it. Two days later, we got another part, which did fix it. Samsung technical said that both parts were bad. I paid $1,800 for the unit. And I have, to date, spent nearly $900 in repair bills, not to mention what Ive suffered in food loss. Im also told there is a class action lawsuit over this issue that Im having. But I cant find access to the site where I can get in on it. My best advice: If you really want to buy a Samsung, buy an extra fridge in case the main Samsung goes down.

Beware of this company... I purchased an expensive Samsung glass top slide in electric range model #NE58F9500SS/AA from Best Buy in Aug 2016. In Apr 2018 the left front inside burner stopped working and the oven quit working at the same time. This range, built by a 3rd rate country is a PIECE OF JUNK!

We bought the 345 Ltr RT 35 refrigerator in May 2010 in Aurangabad, Maharashtra, India. It was working well till May 2015. After which the lower door was not getting closed properly and defrost was not functional. After noting the problem, it was reported to the concerned authority and customer care number provided by Samsung in month of June. We were told to change the position, restart the refrigerator, which did not help. After persistent problem, it was again reported to customer care on 19th Sept. Again the executive told us to lift the lower door, but nobody visited our place. After repeated complaints, one of the technical person came to our place, changed the IC and told us that Your defrosting problem is solved, but door problem cannot be solved as the refrigerator purchase date is more than 5 years old.After pursuing the problem with customer care, we were told that the parts are not available and nothing can be done as company has stopped the production of said model. We have made several calls to customer care but the only answer we could get was, Sorry, we dont have the parts. Had it been before 5 years of date of purchase, we would have got the parts and not now after 5 years and 1 month; and now another version has come up from local dealer saying, It was the last piece of the lot. It was not told to us during purchase and now we are facing problems with the refrigerator, which are still unsolved and may not get solved considering the answers we are getting from customer care. Pathetic way of solving problems for a common man, who may have to put large part of his fortune into buying another refrigerator, which wont be Samsung anymore.

We purchased a Samsung RF G298HD in 2011, which has run quite well. We have not had an issue with either ice maker. The large drawer needed to be replaced under warranty due to not opening easily. Our issue with this unit is all the plastic trim work is either cracking or just falling off. With a purchase price of over $2300, I would expect better quality. The end caps to the handles are plastic and fall off regularly. One on the shelves in the side door is cracking. I would expect more out of a company for the price that we paid for this inferior product.

This microwave keeps turning on and off by itself, and now has a burn smell. I purchased it less than 2 years ago. Samsung refuses to help because it is out of warranty. Wow, had I known about their practices, would have opted for Whirlpool. Very disappointed. Now I read other consumers have had similar experiences. For the price I paid, this is very disappointing.

Bought the Samsung RF28hmedbsr refrigerator on August 27, 2014 and it is already acting up, not producing ice and is very noisy. Will call tomorrow and see what they can do but after reading all the nightmare stories out there it is a little scary.

I own Samsung washer/dryer, TV, refrigerator, stove and they all cost over 2k each. Now my refrigerator quit making ice, you wont replace it because of a warranty (its 2 yrs old). Hint, I have a Weber grill I paid 700 for, had it for 2 year and it quit working. Called Weber to order parts and guess what, they sent me all the parts for free just so they wouldnt lose a customer. Samsung when your crap breaks, Ill find another brand.

A few hits and a few very important misses for the serious cook. The minimum oven temp is too high and the max oven temp is too low. Oven browns unevenly. Cooktop, glass IR, is better than most of its type. Overall, I would not buy it again.

We have our third replacement refrigerator from Best Buy, and still have an issue with the ice maker. First were the squeaky wheels on the freezer drawer below, which a subsequent Geek Squad member fixed with Vaseline, Three same issues with the ice maker, which will not make solid cubes, instead it makes a mixture of solid and cracked when set to solid or cracked ice selection. All three refrigerators have had the problem, and all the Geek Squads respond that the Samsungs all have this problem. If that is the case, why have the full cube selector? Thus, while we like the design of the fridge, this annoying feature must be a design flaw. We are going to try an LG, and then go back to our old fridge.

I scrolled down and read the reviews until the Dec. 28, 2010 entry where I found someone who had the same dishwasher as I have: DMR57. I loaded my dishwasher last night, put in the soap and shut the door to start it. When I touched the start button, it was dead. The whole touch panel was dead. Thinking somehow a breaker had blown, I checked on that and it had not. The machine was just dead. My husband is an electrician, but he didnt even get a chance to check the electrical. He shut the door and something inside, the latch broke. Now the door doesnt latch. We bought this unit in September 2008. After having it for two weeks back then, we called the service department explaining how touchy the control panel was. If you just skimmed the panel, you could turn it on or off. The instrument was replaced but it is still extremely sensitive. We began to put the touch panel in the child lock mode when in use and when not in use. By doing so protected the touch panel; we couldnt turn it on or off. It is awful when the dishwasher is on and in mid-wash cycle and you accidentally touch or skim the panel and the whole machine is turned off. This dishwasher does not restart from where the cycle was shut off. You have to restart the wash cycle from the beginning. Weve decided to replace the dishwasher with another brand instead of fixing this one. Dishwashers should last some 10-15 years. We will not be buying a Samsung. I must say that we have a Samsung refrigerator that I just love! I may jinx myself, but lets hope not.

Originally posted earlier this month. Followed Samsungs advice and defrosted refrigerator for 36 hours, with fan blowing on it. Checked to make sure all ice buildup had cleared. Turned on, ran fine, icemaker even working again. Now several days later, ice maker is stopping and probably means another complete defrost. Do not buy Samsung Refrigerators, ITS ALL OVER THE INTERNET ABOUT HOW PEOPLE ARE HAVING SAME PROBLEM WITH ICING UP AND NOISE. They dont seem to have a fix. Terrible, 5 years old $2000+ refrigerator and nothing but problems.Updated on 06/16/2018: I have contacted Samsung and searched the web. My 5 yr old refrigerator keeps freezing up and the fan starts making a loud noise. Only resolution Samsung has offered is to defrost the refrigerator. Really, its a self defrosting, yet now we have to unload and let it thaw out 2-3 times a year. This problem with their refrigerators is noted by numerous people on the internet, yet Samsung offers no remedy and it appears this problem occurs with many of their refrigerators going back several years. This company is selling numerous refrigerators and should fix the problem or offer real solution.

I bought a Samsung refrigerator only 6 months back from the army canteen. It is sad that it is not cooling and on complaining 3 times. Every time I complained I was told to follow certain steps... I did it... but with no respite... Finally I had the technician who checked the fridge and gave me the good news that a part needs to be replaced since its under warranty. But my complaint is that the company checks the fridge before dispatching the product... How can this happen? I pay my hard earned money to get a refrigerator that gives problems in 6 months and does not cool... Every day I have to throw things from the fridge.

Anyone purchasing a refrigerator should not have to worry about plastic bins cracking under little to no stress because of inferior manufacturing. Customer service just wants to sell extended warranty at cost of over $385 which would not even cover the bins. Refrigerator less than 3 years... cheap warranty and looking to make money off hardworking, previously loyal customers... no more... Stay away unless want more maintenance costs with inferior warranty and parts!

Absolute horror story so far with Samsung Customer Service. New Samsung Refrigerator Model RF31FMEDBSR/AA was received and installed September 30, 2013. Worked fine until day before Thanksgiving. Freezer stopped working and all food for holiday was ruined as well as party to be held. Contacted Samsung at 1-800-726-7864 Wednesday morning and explained our problem in full. We were told we would receive a call back 24-48 hours for help. Samsung finally called back the following Monday. Samsung stated they would give us a reference number and would be assigning the repair work to USSI who, in turn, would call us back for the service work to be conducted. USSI was then supposed to contact Samsung informing them what parts would be needed to correct the condition with the refrigerator. I asked how would they know what parts to order if they did not have anyone, initially, look at the refrigerator to know exactly what the problem was. Per USSI, they would call me back when they receive the parts from Samsung. I called Samsung on December 13, 2013 asking what the status was regarding the parts as I had not received a call back from USSI. Samsung representative told me USSI received the parts on December 11th but failed to call letting us know when a technician would come to our house for repair work. On Sunday morning, December 15th, the technician called stating he would be at our house between 3:00 and 5:00 P.M. A little after 3:00 PM, he showed up and replaced two items (Evap cover, Main PCB) and then left. Next morning, the refrigerator had a lower temperature than before and the freezer was not functioning at all. December 16, 2013, I called Samsung back and was put on hold for three times after explaining my problem. The fourth time I called, I spoke with a woman (Sherry) who informed me that the repair work would be handed over to another company known as All American Appliance at 386-631-0076, who would be calling me back for an appointment. After not receiving a call from All American or Samsung, I called All American to learn my status. A woman informed me that they received information from Samsung but they were not servicing my area. I asked for their location and was told they are located in Daytona Beach, Florida. Next, I informed the woman that their location is 5 miles from my house and would be in their immediate work area. She replied that they could not send anyone out until after the end of the year - December 31, 2013. I called Samsung back and they stated they would be assigning another company but I would not know what company until I get a call back between 24-48 hours.

I still need to call to have serviced. Im waiting 24 hours to make sure it will happen again, as that was on recommendation on Samsung site. But the water lines seem blocked with ice so Im sure it will. Im also having difficulty putting the drawer back in after cleaning. :( So disappointed I didnt read others before purchasing. Have had fridge for 8 months.

I have approximately a three year old Samsung refrigerator. I have now been waiting 5 months for my replacement ice maker to come in from China for the second time. I just verified all serial numbers with my repairman. They once again have sent an ice maker with the numbers repair is telling them but on the wrong ice maker. I am a big ice fan. I replaced my old refrigerator because of a broken ice maker only to have a three year old refrigerator with another broken Samsung ice maker. So much for all the bells and whistles Samsung. Your product isnt worth 1 star.

I finally got my dream house in 2012, so I was excited to be able to buy all new, top of the line kitchen appliances! My husband told the salesman that he loves bells and whistles and that was the wrong thing to say! However, our excitement was short lived when each appliance started having problems. First was the dishwasher, next the refrigerator, then the range, and last of all the over the stove microwave. This all started just as soon as the one year warranty ran out.The smooth top, convection range causes me to burn food due to its constantly increasing temperature to high, no matter what its set on. The fan in the convection oven rattles. The icemaker of the 4 door French door fridge stopped working. The dishwasher throws out numerous error codes and stops working. The microwave constantly blows light bulbs and it starts running every time you open the door. We paid a small fortune to get these beautiful appliances for our fabulous new kitchen and wouldnt complain if we had bought them for looks only! Do yourself a favor and buy something that works and AVOID SAMSUNG!

We bought this dishwasher February 1 of last year and it failed February 3rd of this year - two days after the warranty expired. I am absolutely furious in part because it barely lasted 1 year and that I just mailed my last payment. Samsung support was absolutely no help other than to contact a local repair person. The repair people graciously offered me a price of $150.00 to diagnose this POS plus parts. Japanese companies used to be committed to quality but obviously not when it comes to appliances. Id love to send this unit to their corporate headquarters with a letter telling them exactly how I feel about their product.We also purchased a refrigerator at the same time and as you can imagine, Im praying its made better than their dishwashers. I now have a beautiful piece of junk. Ill be looking for a different manufacturer and will NEVER buy anything Samsung again. This is my first and LAST purchase of their products. Ive been looking at their televisions but considering this purchase I will pass. SHAME, SHAME, SHAME!!!

First repairman came out and said defroster on fridge was frozen up. Had to leave it open for 12 hours. Week later started leaking under filter. Now this time still leaking under filter again, repairman said had to order a part that goes behind filter. We will see, what happens next. Not a good choice for a fridge.