Approximately 14 months after purchasing a Samsung french door refrigerator (Model #RF28HMEDBSR) the ice maker froze up and stopped working. It had to be manually defrosted (frost and ice removed). This issue occurred every 2 to 3 weeks. We trusted Samsung and did not purchase an extended warranty. A call to the service center revealed that any cost for service provided would have to be paid for by myself. A research of this equipment failure revealed hundreds, if not thousands, of similar complaints and unresolved issues. I continued to manually defrost the ice maker but the issue remained. We are now making ice cubes in ice cube trays.

French door counter depth is horrible. Ice maker is broken and Samsung is in a class action lawsuit in “mediation stage” for months now! Would not recommend Samsung to anyone! Look up Samsung French Door Ice Maker Problems; Class Action!

I replaced my refrigerator which had served me 27 plus years (it was Whirlpool). I wanted to upgrade, so my son recommended Samsung. It has only been 6 yrs., but the plastic shelves were so brittle on both the refrigerator and freezer. It only took 2 years when these shelves were showing signs of undurability. We are only 3, 65-year-old plus women (sisters) in the household, so we are very careful on our belongings. I am not in the position anymore to buy new ones since I am on fixed income and cant afford to make a big purchase. But now I have to make a loan to buy a new one. When we open the refrigerator and freezer, we get so disgusted. It cost me so much money that it makes me sick to my stomach that this expensive refrigerator is a piece of crap! I will not buy anything Samsung. I’m going to look for Maytag, Whirlpool, or Frigidaire. I dont trust these new companies! I hope Samsung will do something about my problem. I can send them pictures of the shelves.

We renovated our entire kitchen in Samsung appliances. Our $3,300.00 4-door flex refrigerator lasted 2.5 years and my wife and I have been fighting with customer service (CS), since November 2017, to get them to honor their warranty. CS initially sent an authorized service person who tried to fix it and recharged the refrigerant. He stated that if this didnt fix the issue, since it was a sealed system, it is un-repairable. It worked for approximately 2 months and the issue returned. This points to a slow leak in the sealed system which has a 5 yr part/labor warranty. Next time we called they claimed they couldnt issue another ticket because our serial number had a refund already issued against it, though the refund wasnt in our name or sent to us. We feel their error is not our problem and shouldnt delay our warranty service request. They wouldnt budge.Since then weve heard nothing but excuses and well call you in a week. Another CS rep claimed the vendor (Home Depot) must have shipped a unit that had been previously returned (laughable), Home Depot doesnt stock the appliances theyre shipped straight from Samsung. We both actually heard these claims on our phone. Every time you call you have to re-explain the issue to them and Im sure they keep a file on your case. Now theyre asking me to remove the label from the appliance and send a picture to them (doesnt that invalidate the warranty?). This has been the most frustrating experience weve ever had. Youd think such a big company would want their name to stand out in a positive light. WE ARE NEVER BUYING ANOTHER SAMSUNG APPLIANCE AGAIN. Im contacting my states Attorney Generals office and the FTC about our issue. We may not be able to get financial relief but, if it is determined that what theyre doing is illegal, they will spend money in legal fees and fines. There are state and federal consumer laws regarding warranties. I hope this word gets out so maybe theyll change their ways. Best to document all contacts with them to show how they treat you. Their service techs dont give paperwork so you gotta keep all emails, texts msg, phone records to present your case.

After 2 years, this stove broke during the self clean cycle (only 2nd time I ran self clean). I tried calling Samsung and they were no assistance. They gave me the name of several repair facilities none of which were still in business or willing to come to my town which by the way is not large but still has 60,000 people living in it. Samsung does not provide any service whatsoever once a product is out of warranty. I was put on hold for 40 minutes - tried talking to a supervisor who promised to call me back with a list of repair facilities and they never did. I spent almost $4000 on this range and after two years it has broken and I cannot get it serviced. I am building a new home and will never ever again by Samsung appliances. I could have lived with a quality issue but not with the absolute zero service and willing to help issue. I have heard that Samsung tries to make getting service so horrendous that people will just buy another unit rather than fixing it. To spend $4000 on a stove that only lasts 2 years is unacceptable!

SE error code after 2 years on model SMH9187ST - Well it seems that we are one of many who have reached the magical two year mark with our Samsung microwave. Weve had ours 2 years and 2 months and now have the SE error code and beeping. We unplugged the unit and then plugged it back in with same error showing. Now were just waiting to have it repaired. Well see how that goes. We are amazed at how many people are having this problem and that the company doesnt stand by their product. We also have a Samsung French door refrigerator and are now keeping our fingers crossed on that one (although we did have to have it replaced after the first week because there was a problem with the drawer seal). We have two Samsung TVs as well. After this experience, we dont plan on purchasing any more Samsung products.

Adding one more complaint to the 600 plus list of dissatisfied individuals reports seems pointless but I want to share my experience and my frustration to hopefully shake things up, tell the manufacturers that allowing these products to remain on the market, knowing that they are failing and then telling people who have spent anywhere from $500 to over $1000 that they are now stuck with a useless appliance because the 1-year warranty is up is unacceptable. If this doesnt eventually end up as a class action lawsuit which is my next step, heres hoping I can at least deter someone who is considering buying one of these piles of junk to look elsewhere. I am a first time homeowner and was very excited about all the updated appliances that were coming with my kitchen. During the home inspection, immediately a foul odor couldnt be missed when opening the dishwasher (DW80F600) but after letting it run a full cycle it subsided and we chalked it up to probably being caused by sitting water and the machine not having been run for awhile. BIG MISTAKE. First cycle I did with dishes, the tablet was half-dissolved, dishes were soaking wet, murky and dirtier than they were when they went in with an assaultive sour odor to follow when it actually stopped running about 4 hours later. After some troubleshooting with bleach, liquid dishwasher detergent, rinse aid and running hot water before starting the machine with no changes it was time to contact the home warranty company that came with the house. They happily sent out a technician costing me a $100 deductible. He diagnosed that the circuit board was the problem and that it was causing it to stay in rinse mode. Then when I told him about the odor his response was that most of the newer dishwashers have that smell. This did not sit well with me but figured, maybe with the new circuit board the smell and other issues would go away. Part arrived, he came and installed it. Problem NOT solved with no improvements. Called again, asked for a different company to be sent out (and by the way good luck trying to find technicians who work on Samsung products, definitely a huge red flag). This visit, he said that the problem is the entire pump and needs to be replaced. So this is where I am at now and pretty confident that this dishwasher is going to be an ongoing problem, needing repairs constantly with mediocre improvements until my warranty is up leaving me stuck with paying for all technical support and parts out of pocket. And just a quick side note: I did call Samsung about the odor and the condition that the dishes were coming out in. The response I got from the representative was nothing less than infuriating but went like this: she was quick to tell me that the warranty was up and that unfortunately there was nothing they could do. Regarding the odor, she simply said that this was the first shes heard of this problem. And to wrap it all up she proceeded to tell me the proper way to load a dishwasher, that it is helpful to pre-clean the dishes before loading and to leave the door cracked to assist with the drying. Thank you Samsung. This whole ordeal has struck a very bad chord with me and anyone interested or knowledgeable about making moves towards class action please contact me.

Samsung range ne59j7630ss. The hot surface indicator light on my Samsung range stays on all of the time, even after many hours of not using the range and its cool to touch. I just recently replaced a regulator myself costing $75 as the ON light indicator was not going off and second burner was not turning on. The unit is just 2 year old and each part is costly to be replaced. Dont buy the SAMSUNG Electric range at all.

We are totally dissatisfied with Samsungs French door refrigerator (RF26VABWF) and totally frustrated with dealing with their appointed service representative - Lakes Electronics. We purchased a French door refrigerator December 2008. By March 2012, the refrigerator stopped cooling. Between Lowes service company and then Samsungs factory service unit (Lakes Electronics) it took three trips and $570 dollars to get serviceable.Three years later, the refrigerator started leaking water from the unit that was replaced in 2012. We called Lakes Electronics directly for service, who responded appropriately the next day. The repair person defrosted the leaking unit, charged the standard fee, and gave us his directed contact number. Within a few days the refrigerator started leaking water again, we waited a few days in hopes that it would corrected itself and called for another service trip. On the second trip, the service rep took the unit apart, supposedly unfroze the drain line and told us that he would check with Samsung to try to diagnose the problem. He said that he should have an answer in a day and a half.Needless to say, the leak resumed within two days. The rep failed call with the status of the claim. We called him twice after a week, but he failed to answer and failed to return the call. We infer that he had no idea what was wrong. We dont know if he neglected to contact Samsung or Samsung didnt know how to fix the problem.Now we contacted Lakes again. We get the answer that they will send the same representative out and that they will charges us again. In effect, they promised fix our flat tire by filling it with air but not find the nail that causes the flat. When we question whether they guarantee that the problem is fixed, we get a run-around. When we ask to discuss the issue with supervisory staff, we are put on permanent hold.In addition to the above tale of woe, the ice maker stopped working a couple years ago. Plus the cold water runs so slowly, it is totally worthless. These problems were true with a brand new filter. The filters cost $40 every six months. With the rest of our frustrations with our purchase of the refrigerator we havent even considered bringing service in for ice and water line problems. For sure, we will never buy another Samsung appliance.

Dishwasher works ok, not great, just ok. Been trying forever 2 months to get 4 screws for this dishwasher, yet they are unable to send them to me? WTF?? Almost $900 for a dishwasher and they cant send mounting screws?

Ok this will be a bit long: I got my kitchen remodeled Nov 2020. Purchased all 5 Samsung appliances, from Best Buy. Had issue with every one except the microwave which we dont use much of. I have been on hold for Samsung Case managers for over 2 1/2 hrs. So I figured I would kill time by leaving this review so no one else will have to go thru what I have, and currently am going thru. My issues started about 2 mos of installation. First issue was my cooktop. Kept giving out error code and wouldnt turn on. Then it wouldnt turn off. At the same time my ice maker was freezing over and wouldnt dispense ice. The ice maker issue got resolved, then I realized my refrigerator was freezing my food, noticed it with my eggs. Tech came and repaired, but happened again. Called Samsung pro talked to customer service, who tried to provide the best care they are able to, but they cant make any decisions. Because its been serviced 3 times I have the option to get my refund or replace the refrigerator. I opted to get a refund cause I dont want to take any more chances with Samsung products. I had to submit a receipt along with the ticket #. After the third attempt I was finally told that they can escalate it from customer service to a Case Manager. Unfortunately these Case Managers are hard to get a hold of. This process began November 17, 2021. Today is December 2, 2021. I was first told a case manager was going to contact me within 3-4 business days, I get no calls, no emails then on November 30th I get a short generic email stating that they made several attempts to contact me and if I can call them back at 1-800-Samsung at my earliest convenience. As soon as I got the email I called 1-800-Samsung and got customer service who informed me that the department they need to transfer me to is closed. I asked her if she can send them an email and have them call me, because I did not receive any calls from them, I had no miss calls, no messages, she said she did, still no calls or emails. Today I have the day off so here I am typing this review, still on hold 3 hrs later. I live in Hawaii and their office hours are 9-9 EST. I am grateful I have an extra fridge in the garage to store my things. In addition to my refrigerator issue, I am awaiting a claim ticket for a third service call on my double oven, which has super uneven heating. I am beyond frustrated. So save yourself the frustration and stay away from Samsung. For some reason the newer models are not quality. Doesnt work properly and even though warranty seems to be good on paper, its almost impossible to get thru.

I have a 3 month old Samsung DW80M2020 dishwasher. The flashing light on Normal was the reason called for service as that is a signal something is wrong. I troubleshoot everything that was possible for me to check, service was dispatched from a company name of Nisi. I was told machine was out of balance and that they corrected the problem. Wrong. The problem still exists. Dispatched another young man on Friday and he noted on my ticket that he adjusted drain hose and that I should have no more problem. Wrong. The light was still blinking. I called again and they gave me a repair ticket number and the phone number for the same company that was out 2 times already and they told me they would not come out because it was not installed properly, How did it work great for 2 months if it had not been installed properly. Customer service is non existing at Samsung in my opinion.

I purchased a French Door Samsung refrigerator. The refrigerator is dripping water down the inside back wall which pools under the crisper drawers and freezes. The first time I realized this the ice was nearly two inches thick and the drawers were hard to open. I called the company while at work, to discuss the issue and the representative input the phone # I called from and called me by a coworkers name, gave me their home address and phone number and began to discuss their previous concerns. This was private information and I asked for his supervisor. He would not allow me to reach the supervisor and I disconnected the call after 15 minutes of continuous requesting. That began my customer service problems. I contacted Lowes because I bought the item there with the extended warranty.Many hours, calls, and visits to the store later, they couldnt locate the warranty at first, and finally informed me that the warranty had expired and they could send a repairman out at my cost. I explained the problem being a manufacture defect. Per the Lowes manager, my model has not been reported as having the issue, but several other models have been reported with this problem. Turns out that you can pay $299 of $4000 for an appliance and the warranty Lowes provides is one year. Higher cost does not mean better quality or service.Back to the refrigerator... I was able to locate a video on YouTube of a gentleman taking the inside of the same model refrigerator apart to thaw/defrost the drain tube so the water would not pool inside the refrigerator. This self-repair job is not what I purchased when I paid $2000 for the item. I believe Samsung should be sued on our behalf by our government and banned from selling products in the United States. Where is the consumer protection in this country and why isnt something being done about the junk Samsung is allowed to sell in the U.S.? I will never purchase another item from Samsung! EVER! I hate to think of the damage they will continue to do to the consumers.The organization is out for huge dollars and based on the rating of 1 star, they are not interested in keeping the consumer. After all, the original sale is where they get the big bucks! My advice to all consumers is NEVER BUY SAMSUNG PRODUCTS, PERIOD!!! I will continue to share my experience any way possible to prevent as many people from becoming victims of this company scam.

We purchased a Samsung refrigerator in May of 2015. We had it 2 days and it wasnt cooling, so Best Buy brought out a new refrigerator. That worked for 2 weeks and then the freezer was not cooling. Everything melted and we lost the food. Samsung did repair it. Now the refrigerator is 2 months beyond a year of purchase and the icemaker has failed. We have had a tech here twice, he did not know how to repair it. Finally Samsung sent a tech of their own. Multiple design problems with the icemaker confirmed by the tech. We are going to have to pay for the motor in the icemaker. I dont know the cost yet as he is working on it now but he said it is not cheap. Samsung refuses to stand behind this piece of junk refrigerator. DO NOT BUY SAMSUNG!

Was beginning to think this was a pretty good refrigerator, side by side model RS263TDWP. My previous refrigerator lasted at least 12 years, was also purchased at Sears, and was a Kenmore side-by-side. My husband is an A/C Tech...he was able to figure out almost immediately that behind the panel on the refrigeration side (freezer was working perfectly throughout all this) that the evaporative fan motor had gone out. After only two years!! These units should be working without problems for at least 8 to 10 years, even in the modern days of refrigerators being built with a computer brain to run them. We bought the part, he had it in within 5 minutes (which I know is lucky for me, but most people have to pay hundreds of dollars for parts and repair, not to mention the wait time for them to actually get there). But I must mention, when he was looking on Youtube for videos to guide the repair, there were many complaints of this same thing (on the internet) happening to other Samsung refrigerators. This is a middle of the line refrigerator, not a cheap one, and I was under the impression if you pay $1,600 for a fridge that it might actually last longer than two years! Very disappointed...would NOT recommend any Samsung refrigerators, because though they are beautiful to look at, you will more than likely be sorry (if you must have one, I would recommend the extended warranty!).

We had previously purchased a fridge, and loved it when we bought a new house, we got a new stove and microwave. The microwave started not working at Thanksgiving, less than a year after purchase. Samsung gave us the runaround about it being out of warranty. First they tried to claim the warranty started when they made it, then after several weeks and two repairmen not coming because of the warranty issue, and then Thanksgiving we had NO microwave. We called and complained, they said it was under warranty, but when a different repairman calls, they say it is not. This time, because when they made the ticket it was after the purchase date. We had already purchased an extended warranty, they wanted proof. Samsung has given us the runaround for more than 3 weeks now!!! Their repair service SUCKS!!! Their products are ok at best.

We bought a Samsung gas stove about 2 years ago for about $1200. Today we found out that we will have a nearly $300 repair bill for a new igniter in the oven. It seems that because we used the oven every day one or two times, the igniter was burned out. This is just incomprehensible to us! I also dont like the burners on top of the stove. Two are large burners with lots of BTUs. Both, one more than the other, send flames around even the biggest pot I own. (Think huge stock pot and a large 12 frying pan.) What good are BTUs if you always have the burner on slightly over medium even to heat water for pasta. This stove is very attractive, BUT it is all show and no go!

I have had the Samsung SMH8165ST microwave for just over 3 years now. Approximately 1 month ago, microwave started beeping, wouldnt shut off. I got the SE error code. Tried unplugging and recycling which did not work to clear the code. I checked online and found out it is a very common problem with these microwaves due to moisture. An over the stove microwave should be designed to handle being over the stove. I called Samsung regarding the issue. Initially they told me that I would have to pay for the repair and labor. I informed them of the hundreds of complaints online. They finally agreed to change out the control panel, saying they KNEW it was a problem, and that there was an extended warranty, should have said that upfront. They set me up with a service repair company. Of course they tell you they will call you the day of the appointment and let you know when they would be coming, took over a week. I took the day off from work not knowing what time the tech would arrive. Tech arrived to install the panel, they had ordered the wrong panel/part!!! No apology, nothing, like my time is of no value. Waited an additional week to have them return, same story with will call you the day of for the time of the appointment. Tech installed the panel, microwave worked for approximately one day, went to use last night, started, then went totally dead, no power, nothing!! I called Samsung and told them what had happened, they were of no assistance. Said because it is not indicating an SE error, that I will now have to pay for the parts and labor! Unbelievable! I own Samsung TVs and washer and dryer. Pray that they dont have a problem. I will NEVER purchase a Samsung product again. And I will never recommend a Samsung product to anyone!

Ice dispenser went crazy and was dispensing ice inadvertently into the kitchen floor. 542 dollars later, new front panel with control board, now will not make ice. A&E/Sears made an effort to repair and 3 days later, still no ice. Repair tech said there is a service bulletin if my unit was made 2 months earlier, but parts are still over 500 dollars. To schedule a Tech, usually takes another 2-3 weeks also. Junk is a conservative adjective for this refrigerator. I have read many reviews of consumers with the same problems. I think it is time for a class action law suit against the manufacturer.

Samsung Dishwasher dw7933lrasr/aa - We purchased this dishwasher in June 2013. It never worked properly from the time of purchase. There was always food on the dishes after washing and many of the items would have to be washed two or three times. We tried almost every detergent on the market all to no avail. Just recently October 2014 it stopped working all together. There is no water pumping up into unit, of course it is now out of warranty. I dont want to get this unit fixed since at its best it never worked very well. I would recommend that you avoid this companys dishwashers. This is in direct conflict with other products Ive purchased from them that work very well, most notably several large screen televisions.

After two years, my Samsung SRS594HNSS two-door fridge started to freeze over on the left inside vent. It stopped working shortly after. I had the fridge for 2 1/2 years. When I contacted Samsung, who put me on to their agent, he installed a kit which cost me with labor $AU250. It took five weeks for the kit to come and it was over two months before the job was done. The fridge is now freezing over again. Samsung said it was out of warranty. I told Samsung that no one would buy an expensive fridge that would only last 2 1/2 years. It has been four months now since I contacted Samsung and their agent and the fridge is now 2 years and ten months old. I rang Samsung and they said the kit was under warranty and to call their agent again. The agent wants to charge me all over again for the labor. The agent for Samsung said that he had installed lots of these kits and never had any trouble, which makes me think it is a fault in the fridge. Samsung said it wasnt. Why the kit then? The complaints department staff were courteous and helpful. I realize it is not their fault, but a company policy. I had to buy another fridge during the hot Australian summer while waiting for the repair to be done. I am disappointed with Samsung as I have bought their products before including an expensive washing machine. I wont be buying any Samsung products from now on if they dont do the right thing by me.

RS2530BSH/XAA - So far the control board has been replaced and no cooling still, parts take time to arrive so had to buy a new refrigerator to keep baby milk, my medicines and food in general. Since purchased 5 years ago had twice wasted the food stored and three repairs.

We have had our fridge for less than 3 years and our ice maker has had to be repaired 3 times. It broke again and now they say that it is irreparable. The back fan system broke and they offered to pay for parts so we had a tech come out and for some reason, still not sure why, they said they arent going to pay for it. So we bought a $1600 fridge less than 3 years ago, have spent over $800 in repairs. I will NEVER EVER buy a Samsung fridge again. I say RUN from them cause their refrigerators sure dont RUN. What a joke.

Our series model has a long history of consumer complaints on ice build up because of a faulty defrost design. We cannot fill the lower freezer beyond 50% capacity. The interior wall shelves and plastics easily break. The interior compartments are cheap.

The worst customer service experience I have ever been apart of. I purchased a new Samsung dishwasher MODEL NUMBER DW80J3020UB/AA, from Conns on October 13th, 2015. It was delivered a few day later, the box from the outside looked fine, no damage to report, all is good. Two weeks later when my contractor had the dishwasher installed it leaked water from the front of the unit. After further examination damage was located inside the dishwasher that was creating the leaking issue. I called Conns to report the damage and was notified by the manager that it was a Samsung issue due to it being after 30 days from purchase and they gave me an 800 number to call. So called Samsung to report the damage, they listened to what I had to say and told me that a service technician would need to come and look at and/or possibly repair the dishwasher. Fine, a tech came to the house, looked, took pictures, called and reported back to Samsung while I was listening and this is what he reported. There is damage to the inside of the dishwasher that cant be repaired, the customer could not have seen this damage from the shipping container and that the dishwasher needed to be replaced. All was good until a few days later I hadnt heard back from Samsung so I called to ask for an update and possibly get the ra number required to replace my dishwasher. I was notified that the service technician reported back to them the damage was cosmetic and therefore the damage would not be covered under the manufactures warranty. I replied to the lady that the technician had reported something completely different to myself and to them while I was listening. She said that another service company would have to be sent out to resolve the issue. Thats what happened, another company came out and looked at the dishwasher and reported to them that the dishwasher was damaged, could not be repaired and needed to be replaced. The customer could not have seen the damage from the shipping container so therefore needed to be replaced. Waiting, waiting, nothing from Samsung, so I called them again for an update and this is what I was told! The damage to your dishwasher IS NOT covered and will not be replaced due to the technicians report that visited our home. I paid $500.00 plus for a brand new dishwasher that was delivered, unusable and will NOT be replaced. I am not rich, $500.00 dollars is a lot of money that normal people cant just throw away but I guess that is what Conns and Samsung expect. WORST CUSTOMER SERVICE EVER!

Looks nice, easy to clean. Didnt work well. Takes too long to adjust temp from min to max. Too fussy about pot size. Now has e84 error. Only had for 6 months. Samsung still trying to fix it for past 2 weeks. Thankfully it works well as a holder for my Coleman gas stove...

Samsung Microwave SMH1865ST - This microwave is showing a POS-SE error code and it won’t go away. This microwave is only 2 years old. This error code started happening about 6 months ago, and I haven’t been able to use it since. Count me in for the class action lawsuit.

I wish I could be here to write a good review about SAMSUNG, but this is not the case. I am totally disappointed with the Customer Service Department and also with the product!!!! My parents are 87 & 86 years of age, their refrigerator broke on July 31, 2021 and had not been a year that they had delivered the refrigerator. They came out, they shipped the wrong part. They ordered the new part, got lost. Finally they said they would replace the refrigerator. That they would be contacting us from 3 to 5 business days. That was on August 16th 2021. So today August 23, 2021 I called today! It being the 7th day and no call. After spending the whole morning and afternoon on hold with 5 different people to tell me that THEY made a mistake on the ticket would not tell me what?? and it will take 7 to 14 days more??? How unprofessional on both companies. We will never buy a Samsung product again. I will never ever recommend a Samsung to anybody!! The worst experience I have ever had with a company. I want to speak to someone in charge someone that can help my elderly parents. But no one calls back ever or they can not transfer you... All around a horrible experience. Super stressful.

We purchased a Samsung Refrigerator that cost $2300 dollars. Weve had repairs on it twice. The ice maker had to be replaced within 6 months of purchase. The bolts in the door handle came out and Samsung says, Call your retailer, because they only service for 1 year. The retailer, Home Depot claims they dont fix door handles even if it is under warranty. Dont purchase a Samsung fridge because you will be wasting your money in repairs. It is not an high quality refrigerator. Probably made in China!!!

I bought a 4 piece package consisting of Refrigerator, Dishwasher, Stove and Microwave. The Microwave was delivered with a scratch down the front. It will take 8 weeks to re-order. The Dishwasher requires a special water valve that ONLY Samsung sells separately. ie: You need a Samsung installer to deal with the issue since Home Depot, Lowes and local hardware stores have never seen this type of valve. The stove top blister after the first time. After a visit from their tech people they stated.... Thats the way it works and its normal. So after three meals, the top burners look like its 15 years old. Its a piece of crap. Dealing with their customer service is a joke. The only word they know is NO.

I bought a whole kitchen set made by Samsung, in exactly 4 years my refrigerator broke, Samsung had a repair person come out and they couldnt get one screw out to fix it. After numerous calls and spoiled food because coolers arent the greatest at preserving food Samsung said that I had to find my own maintenance company. Well Oddly enough there is no one in my area besides the company that could not get one screw out, to repair my fridge. Samsung said there was nothing they could do. Now fast forward a few months my microwave is now broken. Im sure I will get nowhere with this broken appliance as well. Through all the calls and hours spent on the phone and the food reimbursement check Samsung said they would send us I have gotten nothing from them and no answers. Their products are junk and any company that sells them needs to stop because most of the people selling them know they are junk and tell you not to buy them.

Beautiful on the outside JUNK on the INSIDE - Just built by 4 year olds - NO QC - if you are Lucky might run for ever BUT most are not Lucky. Bought a Samsung RF18 for my RV - got it in and running - used it two weeks and turned it off. Next year (NOW OUT OF WARRANTY) only the freezer worked. Spent 10 hours with three different service Techs to determine there was a Short in the fan wiring that could not be Fixed! Out of Warranty and Not Serviceable - Did I mention it was JUNK. Do not Buy SAMSUNG - you have been warned! Wish I was.

My daughter turned on the stove. She then heard a buzzing, a pop, and saw smoke. I told her to turn it off and attempt to unplug it. My husband came home to unplug it and left it as it. I saw a white powder covering the internal glass, tiny pieces of glass on the bottom. The house was filled with a smoky (didnt smell like burning though). All the windows were opened to clear it. I started an online chat with Samsung. They told me to unplug it and wait for their people to come. That was 4 days ago. I have since had 2 chats and 2 phone calls with Samsung. Still nothing has happened. Last I was told that if I did not hear from them in 2-3 days to call back. That would be a week. Customer service has been unhelpful, unknowledgeable and a waste of time.

When opening the freezer, the handle popped off. Upon inspection, the bracket holding the handle shattering in a number of pieces. The bracket on the other side of the freezer is cracked but did not break. Yes, the French Door Refrigerator is 3+ years old, however the plastic should be able to stand up to many years of year. P.S. The Ice Maker fan has made a noise since the day the warranty expired.

Only one year ago we purchased Samsung microwave, oven, dishwasher, and refrigerator. I was so excited for my new stainless steel appliances. Unfortunately, for as much as we paid for them, they must be cheaply made. Our microwave and refrigerator both make so much noise. Its so irritating. We can literally hear our refrigerator all the way from our bedroom at night. Never ever again would I buy anything from Samsung. Ever.

Bought a Samsung oven range at Lowes with a rating of 5 stars and had it delivered (I thought it was an extremely great deal at 100 or so dollars below cost). Do not know who is doing the rating? After delivery I followed the directions precisely as my old stove was extremely old and conventional. I turned on the oven as directed and immediately noticed the continual clicking. Like I stated, my old stove was way outdated and thought maybe this was some sort of break in issue. Then the smell was horrible (HORRIBLE). I then opened every window and door and turned on the central air (it was off due to the weather being about 70 or so degrees outside) and put my dogs outside. I did this for hours, about 5 approximately. I then did not feel comfortable cooking with it but went ahead anyways. I put in a pan of buffalo wings. After the cook time I pulled them out and had no intention of eating them due to the ongoing smell, but found them burnt on top and undercooked underneath. I then decided to make a rice dish and turned the left burner on. It got extremely hot and within a minute. I was impressed honestly until I then turned the burner down to 2 to simmer. It stayed extremely hot!!! Glowing red! I then shut the burner off but the surface heat light stayed on and heat was still radiating for at least a half hour after. At this point I was scared of the stove!!! It was no longer clicking but was very hot and lights were still on although all burners had been off for at least 30 minutes. I decided to open the oven door and brought in a box fan and pointed it towards the open door and turned my Air Conditioning down to 68 degrees. I did not even dare to pull the stove out and unplug it as it was still so hot!!! Oven and stove were radiating, and heat surface lights were on although all units were turned off. After an hour or two (left the room) I came back to find the lights off and it still very warm but off. I then called Samsung and never got through! Called Lowes but it was after hours and no results. Now, I then had a family emergency and death in the family. I then tried cooking on the range Friday (got the range on Sunday remember). Long story short I got the same results and saw the 17 pages of Consumer Affairs issues, so I decided to document my issues and take still photos and video. After all this Lowes (my local store) did not hesitate to offer me a replacement stove. I had no problem with that and it was very fair although they would not pull the range from the floor and I demanded they do so! I insisted it was an extreme fire hazard and they did not disagree but did not comply either, so I called corporate. They did not agree either so I told them I would be filing a grievance and possible suit as well as calling the local investigative reporter. It is now a day later and have not been to the store. Again, tired from all this and my family emergency and death. I can only hope these ranges are no longer being sold. I also took still photos and video of the range burning for at least 40 minutes and heat warning lights on without any stove or oven turned on. YES I REPEAT.... THE RANGE WAS BURNING FULLY HOT WITHOUT ANY FEATURE TURNED ON!!! THAT WAS FOR OVER 40 MINUTES! PHOTOS AND VIDEO OF MY RANGE FULLY BURNING WHILE TURNED OFF. DO NOT BUY A SAMSUNG RANGE!!!

This company is a joke. My refrigerator went out 3 months after we purchased it. It took them 2 wks to get a tech out only to tell us that he could not fix it. I have to call just about every day to ask what going on. Every time their response is I am going to escalate your ticket, you should hear back from us within 48 hrs or 7 - 10 business days and here I am two months and a half after and Samsung cannot provide me with a replaced refrigerator nor a refund. I will never purchase anything from Samsung again!!!

We purchased our stainless steel Samsung refrigerator in Feb of 2013 (side by side with freezer on bottom) and made the mistake of opting out of the extended warranty. Big mistake! This product is pure junk! The icemaker continually freezes up and I have had two service calls and still the same problem. I have to unclog the ice personally to get the icemaker to work again. Now there are other issues the repairman said would cost $500 to fix. I have called Samsung at least six times to no avail. If you want a good, reliable refrigerator, stay away from Samsung!!! Not only are they junk, their people are not at all sympathetic. They have my money and Im on my own now. Im very angry at this company that rips people off like this.

The fridge never really worked well to begin with. It kept freezing the eggs and just about everything else. The ice maker stopped working within months. Microwave and dishwasher stopped working next. Every time we called Samsung maintenance to come and fix everything, it would get fixed temporarily and we would have to call again. When we called again, they would have an excuse as to why it won’t work. We did this about 4-5 times. They wouldn’t even get us a new appliance because at this point we have gone over a year without a microwave and dishwasher. Maintenance is terrible, appliances are terrible. We do not recommend this at all.

We purchased our Samsung Model RS261M Side by Side Refrigerator in May of 2010. By August of 2013, it quit, after leaving the smell of burnt electrical components. We purchased it from Sears, so we called Sears to repair it. The Sears repair person stated that the main circuit board failed, which would be a minimum of $400 to replace, and that likely it would need other sensors or motors. He stated that the Samsung 26 CF refrigerator is infamous for poor quality and reliability. He stated that the compressors go out often and that many times Freon leaks out of the system, in areas behind the cabinet that makes it impossible to repair. He recommended against the repair and advised us to purchase a Kenmore brand. I called Samsung Customer Service. They said that they would call me back in two days to talk to me. Very poorly made product. Refrigerators are known as durable goods that are designed to last 10 years or more. This Samsung lasted 3 years 3 months and 19 days, one third of the industry standard.

Im very disappointed with the product and upset at the lack of customer service and support. I purchased a refrigerator from Home Depot (22.5 cu ft food showcase french door, in stainless model # RF23HTEDBSR) and 110 days after purchase the unit failed. The first call to Samsung Service resulted in a technician coming out 5 days later and within minutes it was determined that the compressor and evaporator coil had failed. After 12 weeks, they failed. He was unable to repair and told me parts would be in next week.I found this unacceptable, that a nearly $3,000 unit would fail after 12 weeks and I would be without use of refrigeration for several weeks while waiting for repair. I had food that spoiled but more importantly for me and my family, had no use of fridge or freezer for weeks. I called Samsung service again to ask if something could be done and was told the system was down and could they call me back. I have yet to receive that callback. The transaction number is **. The unit was a lemon, I deserve a new unit or my funds returned. The inconvenience of this episode continues to rob me of time and has insured I will do my best to avoid Samsung products in the future. The poor customer service reflects poorly on the entire company.

Purchased RS261MDWP fridge from Home Depot June 24th, 2013. I noticed rust forming at lower edge of ice/water dispenser. I did not call and make complaint before warranty expired (missed by two weeks). As it turns out, it makes no difference because the rust is considered cosmetic and is not covered under warranty. I had a Samsung certified serviceman come take a look at it for repair. New door and installation would total over $500. I declined and paid the serviceman the $80 for trip charge.There is an inherent design flaw in the construction of the door. I own numerous rental homes, one of which is an ocean front weekly rental. My appliances of choice are Whirlpool. I have had no rust problems with that fridge and it is less than 200 feet from the ocean! The Samsung fridge is greatly compromised by the rust. It is very obvious and I will be replacing a 1-year-old fridge that will end up in a garage.

It looks good but the inside layout doesnt meet my needs. The shelf that goes up and down is useless, and I find the freezer doesnt hold as much as I thought it would. My old 2 door Whirlpool, in my opinion was better.

Same problem as Ashok of San Diego - the water dispenser on our Samsung refrigerator turned itself on around 2am and kept running, flooding our kitchen. The onboard computer threw error code PC ER and shut down the entire machine (except for closing the water valve), not even the light inside would go on when we opened the door. It made a huge mess. We now know from reading this board and from several other sources that there have been numerous problems with ice/water dispensers across many Samsung models. Our model # is RSG257AARS and the unit is just 2 months out of its 1 year warranty.We contacted @SamsungSupport via Twitter. They were polite but will do nothing to stand behind their product. Granted we just missed the warranty period but this is an established, well documented, and widespread problem, an obvious design/manufacturing defect (just read this board!). Rhetorically, who ever heard of a water dispenser turning itself on overnight and causing a flood? Is that not egregiously unacceptable for a one year and two month old, very expensive appliance?Our trusted, local appliance repair guy says it would cost $600 to fix, as the PC ER code represents a massive electronics failure. He doesnt even want to tackle the job at all because he thinks that even with replacement parts installed, its very likely to reoccur due to the low quality of Samsung components, and he doesnt want to be responsible. He researched and found that Samsung has huge problems with its water/ice makers.We purchased the fridge at Lowes, thinking we were getting a good price relative to competitors products, given the features and sleek (looking) design. You get what you pay for, folks. Dont fall for the pretty face. I will never, ever buy another Samsung appliance and I will continue to be vocal about my experience in hope that I can persuade others to avoid doing so also.

The more I try to cook on this stovetop the more I am convinced that the burners don’t heat correctly. I have bought several new nonstick skillets and they seem ruined after a few times cooking in them. I am not a chef but I am not a novice either. I’ve been cooking for over 30 years and this doesn’t seem right. I usually use the right front burner and go with the medium middle setting, never on high. And then I would turn it down to low and things still get burnt. I dont even want to address your Samsung customer service because I know how they give the runaround. My microwave was defective - I saw sparks flying from the inside and turned it off. They did end up refunding the money for it but I had paid to have someone to install it above the stove so I lost $200 there. Plus I had to jump through many hoops to get a refund.

RSG257AARS/XAA - I purchased my Samsung side by side refrigerator in 2012 and the ice maker has given me trouble numerous times over that period. This last time, it would only make a tray of ice if I hit the reset button. I was told I would need to call a repairman. The service call was $79 and the part will cost $207 and will not be available for a week. I will not buy another Samsung product.

In 2011 we purchased a Samsung model # DMT800RHS dishwasher. It required 2 service calls within the 1st year: once because we had to keep flipping the breaker to get it to turn on and once for a problem with the control panel. The racks are held together with plastic clips. The top rack has two positions. After only 2 years, many of the plastic clips are broken, and now the rack will not stay in the up position. One of the rungs (which is also held together with plastic clips) will not stay in the upright position because of the broken clips. We also purchased an electric range and French door refrigerator. We have had one service call on the range. So far the only appliance that has not needed service is the refrigerator. I would not recommend Samsung appliances at all. And I will absolutely never purchase a Samsung again.

Purchased new French door Samsung fridge (RF18FENBWW). About 4 months later I noticed water under the veg drawers. Thinking I had spilled it, I just cleaned it up. Then a few months later, same thing. Called Samsung and they told me to defrost it, raise front up - did that. Then about 2 weeks after 1 yr warranty expired, I need to clean up water at least twice weekly or it runs onto floor. Samsung will do nothing. I have to defrost for a few days at least monthly. Never, never ever buy a Samsung refrigerator. Really feel bad for these people that bought the whole appliance suite.

To keep it simple; we purchased a floor model Samsung from Sears. It was delivered and set up. By the next day we realized fridge wasnt getting cold. Sears wouldnt refund us. Had registered with the Samsung warranty. They sent a repairman out and deemed it unrepairable. Samsung will not honor warranty. We are without recourse and have a broken fridge.

A few years ago, I bought a Samsung oven/range/stove. Today, I pressed the self-clean button. The oven status display started beeping and displayed an error code E-0E and flashed an icon of a padlock. I researched trouble shooting, tried to reset, powered cycled, etc. Nothing worked. The oven no longer works - it only flashes the display - E-0E and there is no way to stop it. I called Samsung and after getting a magnifying glass and super bright light to read the M/C number and serial number ON THE BOTTOM OF THE OVEN, the lady told me the unit was out of warranty (big surprise). She then told me that for about $300.00 (about 40% of the price of the oven), I could buy a warranty and it would cover the repair. I said no - so they transferred me to a service number where they informed me it would cost about $225.00 for a service call to diagnose the problem. I asked them why the oven was equipped with a self-destruct button - and how it is possible that an oven could die after barely 2 years of light use. No answer.

We purchased the Samsung induction range 4 years ago. Thankfully we bought the extended warranty as weve used it no less than 5 times so far. Weve basically had the entire stove rebuilt as the oven temperature doesnt hold well owing to issues with (1) the fans; (2) the sensors; (3) the motherboard/control panel. Most recently the top of our range cracked as well. This is an incredibly low quality company both in terms of their products and their service. I would NEVER buy another samsung appliance and would caution anyone about buying one if youre seeking to have it last more than 1-2 years. If youre intent on buying one, buy any and all extended warranties available as you will absolutely need them.

Unbelievable that junky! It was just little less than 3 years, I thought I pay what I should deserve, so I bought a top of the line Samsung refrigerator, it cost me almost $4,000. In lately it has a lot of problems, 1) first the bottom freezer fan broke down. 2) Yesterday the ICE maker and the defroster broke down. Two times repair, parts and labour total cost $1,100. Extremely disappoint.... its only look good.

Like all the other complaints Ive read. I have a Lemon in a Samsung dishwasher model #DW80F600UTSAA installed Jan 2014. It has had numerous lights come on with different problems. Now its out of warranty. Home Depot has told me they will get the parts covered but I will have to pay the labor of $190. The dishwater is not worth it. Ill use the $190 toward another dishwater. Ill never again buy a Samsung product.

We bought the over-the-range oven, Samsung model# SMH9187ST in May 2010. In June 2011, the error code - SE - appeared on the display. Tried to unplug/restart. That worked for a couple of times. Called to Samsung customer service, that told me that nothing can be done, since the 1 year of warranty has expired, but we can pay out of pocket to get it serviced. Naturally, we refused, since it would make more financial sense to buy a new oven, than to service an old one that would get broken in another year or so. Samsung doesnt stand for its products. Its a fairly simple kitchen appliance to be broken after 1 year of use. Would be very reluctant to buy another Samsung product, again. For the past 2 years, its been used as the over-the-range night light.

Model # RH25H5611SR/AA purchased April 2016 $1244 (tax/delivery). Nothing but problems starting right after 1 year warranty expired. Repairs are now out of warranty. Replaced temp sensor on fridge side, but coils continue to ice over and internal temp will not get above 50 F even though display says otherwise. Keep getting 2 error codes: 21 C, 22 C. Refrigerator side started malfunctioning 6 months ago and now freezer side. Now icemaker will make ice and then melt a few days later. Such a disappointment and customer Service Department has been no help. Rip off!!

Hello, this oven micro was installed 6 days ago and the microwave does NOT WORK. It worked 2 days and died. I contacted Sam KA KA service and the earliest appointment was 6 days later. I inquired about Saturdays and THE SERVICE COMPANY Sam KA KA HAS CONTRACTED ONLY WORKS M-F. How wonderful for them!! And they cant give me a time window until the morning of the appointment. So, I have to take a vacation day for this KA KA. Buy another brand!

I requested to have my refrigerator serviced. They had someone come out and completely ruined the refrigerator. I have been battling with Samsung with a complete refund or exchange so that I can get a new one. I even sent it to BBB. You would think that they would expedite this and help the consumer. This lady here was of no help. Lataisha ** | Office of the President. Samsung Electronics America, Inc. 105 Challenger Road, Ridgefield Park, NJ 07660. **. A refrigerator is a necessity, not a luxury. I have been without a refrigerator since 2/11/2019. Never will do business with them again.

We bought a higher end Samsung dishwasher at Best Buy on Black Friday, 2013. It was delivered 12/9/2013. It ran once through all cycles and dishes were dirty. Ran it again and it stopped and started blinking (many complaints say the same). So, we called Best Buy right after the new year to ask for help. Their one month warranty was up and further repairs were to be covered under Samsungs warranty. Well, two service calls later, they have to order a whole new computer panel. This is insane that an out-of-the-box dishwasher is defective. Called Samsung to ask for a replacement, and they denied it and said they will wait and see what the next replacement part does and if the issue is resolved. I will NEVER buy any Samsung product again and will hire an attorney to get my $700 back. This is outrageous that I have had to miss work 2 days already and now a third time? I would avoid Samsung products at all costs. AND, local repair parts retailers do not stock Samsung parts--they have to be special ordered.

We bought all 4 kitchen appliances in black stainless steel. The ice maker plugs and is annoying but the real damage is the microwave. It starts without any intro action. Fan comes on full blast. Research says unplug and then plug it in. It only helps for a few hours. After researching I have found hundreds of reviews with the same problem. The door has been replaced in some reviews but it doesn’t solve the problem. Calling Samsung so far hasn’t helped.Since our warranty is up it is up to me to find a tech in our real area. So far no luck and so how do I get parts? And what good is a new door if it is going to do it again? Samsung knows of the problem when you go to their site for repair it directs you to immediately unplug because it is a fire hazard and go to customer support. The circle begins again - no tech, no part, and I have a unplugged unusable microwave. Samsung should be doing a recall they did one because people were being shocked. Isn’t a fire hazard a reason for a recall?

We purchased a Samsung SMH 9187 ST over the stove microwave in 2010. We had the keypad replaced at our cost in 2013, and are about to replace it again (November, 2016) - not what I would call very reliable. When working, its a great product.

My refrigerator has leaked water into my crisper drawers almost ever since I had it. Then about two weeks ago the refrigerator quit working, but the freezer still worked. I lost a lot of food in the fridge. I had Turner Appliance come out and they charged me $60 to tell my to defrost my fridge for two days and let the icing updefrost and melt. They also told me to contact you because it was an issue with Samsung. What do you plan to do about it?

RF217ACRS - Bought fridge in June 2010. Freezer stopped working in June 2014. It was still under 5-year Sealed Refrigeration System Warranty, so I went through a Samsung referred repair company. Our first visit was on 6/27. After our 10th repair visit on Sept 12, 2014, all of which entailed numerous attempts and were coordinated with Samsung Technical Support via telephone, our fridge was deemed unrepairable. (I have invoices and notes documenting each visit.) After 6 different Samsung repair ticket numbers obtained while working with Samsung Executive Customer Service to get Warranty compensation, I was exhausted. When I called them, I was on hold from 17:8 to 47:12 minutes each time and told something different every time. At one point I was talking to an individual in CA (address was residential via phone # look-up). They broke me down when they told me that our repairman should have gotten a 7000# from the Samsung Tech at the time the system was deemed unrepairable. We went entire summer without a working freezer. We would have dumped the refrigerator earlier had we known warranty was not going to come through. I could go on, but I think readers have the idea and the point(s) I am making about Samsung Refrigerators and their Executive Customer Service.

I recently purchased a Samsung glass top range for our vacation home. After two uses, the glass top looks used and melted. The white painted ring on the one burner totally melted and there are rings from the pan I was using on the same burner. I cooked eggs, not really high temp, and it destroyed the top of the glass. I used one of the back burners only for that to look melted now also. I havent gone back to the store yet, but plan on doing so. Have had the stove for EIGHT weeks and used twice!

Samsung is the WORST product I have ever bought. My refrigerator is a piece of junk!! Every single side door compartment has broke. The bottom plastic on deli drawer breaks off in pieces. Because it is 1 year and 1 week later since I bought it Samsung will not replace it. So $1300 down drain they told me I can buy 5 new drawers.

One of the worst appliances I ever bought. Samsung over the range w/ hood model SMH1816S. First microwave in 30 years I ever had to have repaired. And customer support on an issue with it was horrendous, and then non-existent. I recommend anyone considering this unit to finish off their kitchen matched set of other Samsung products forgo aesthetics and get something else. First, as others have stated on other review sites, the control panel is awful. It is hard to read and the buttons are set in such a way (presumable to keep someone from pushing a button unintended with cleaning the panel) that you have to press very hard in exactly the right spot. No feel and go with this unit. The food, in spite of the revolving turntable, does not heat evenly. The stainless steel, for some odd reason, is difficult to clean (exterior). We have had other stainless steel appliances from other companies that cleaned easily. Then, a short time after warranty expired, the unit failed to work. It turns out some of the factory work was not done well on the circuit board and a loose connection caused a short and burned out the primary microwave making unit. The dealer told us it was out of warranty, (barely) so we had it repaired, then one of their repair people said it was a defect, not a warranty issue and I should contact Samsung. Samsung used every excuse in the book, and finally said something along the lines of policy does not allow us to ever pay out of pocket expense, regardless of the cause or situation. End of story, end of Samsung. Later, a salesperson told me they have had numerous complaints about the unit. Samsung TVs are great. We thought the refrig, range, dishwasher, microwave would be good, too. Not happy with the other units, but at least they work. But I will never own another Samsung appliances!

Samsung dishwasher is a lousy dishwasher. The soap dispenser plugs up if you put plates in the front of the dishwasher. It doesnt clean the silverware very well. The racks are not convenient for the dish sizes. The top shelf that holds the glasses pulls out very hard so it is easy to break glasses as they bang into each other.

Firstly, I wish I had read these Samsung stove reviews prior to my purchase. :( This stove got 4.5 stars on PC Richards site which is one of the reasons that I bought it. I purchased the Samsung NX58M6650W Gas Range in November of 2017. I purchased this stove solely for the price and way it looked as I am not a person that cooks a lot and barely do I use an oven. I was upgrading my kitchen and looking for a stainless steel stove to replace my old one. Its a very nice looking stove but obviously looks can be deceiving. After my 4th time using the oven, which was all day on Thanksgiving Day 2018, I noticed that the control panel was warped almost looking like it had melted. I called Samsung for repair and they gave me a courtesy extension my warranty (2 weeks out of warranty) and offered a free repair. In my eyes a barely used stove should not have any issues in just over 12 mos, but thats just me. I had my rinky Hotpoint Stove for 17 years and not ONE need for repair. Anyway the repairman came and fixed the stove. He replaced the old control panel which means removing around 20 screws un-wiring/detaching and re-wiring a new control panel. Also needs to be mentioned, the control panel on the stove is made of plastic! Now that can be a problem if your stove gets hot. Repair seemed successful but two days later, the timer isnt working. For reference, the timer is in the same place on the panel that warped after using the oven for several hours. Needless to say I am furious. Samsung insists on sending out another repairman, but I want this stove replaced (not with a Samsung if thats possible). If you read the reviews, you have no doubt that this stove is problematic in its design. I watched the repair, and with all the fine wiring on a plastic panel, how will there not be problems? Samsung has been giving me somewhat of a runaround and does not seem to stand behind their product. Im sure problems will continue to occur based on all of the reviews and research Ive done. I have been on the phone with them 5 times. I have another appointment for repair since they say that this is the best that they can do since I am now out of warranty. Im with the other reviewer that says Class Action. I will try to update this review after my next repair visit, but in the interim, this stove is sorely disappointing. Stay away from this stove.

We replaced all our kitchen appliances two years ago with high end Samsung stainless appliances. We researched various brands and based our decision on JD Powers, but also considered LG since both were rated highly. We also purchased with Lowes as they had high ratings. Unfortunately, we have had so many problems with the Samsung appliances, and the salesperson incorrectly sold us a 2-unit extended warranty instead of a 4-unit warranty. We have seen many more issues than what we experienced with our basic 10-year old white Whirlpool appliances that we replaced that were original to the house but otherwise functioned correctly. We purchased extended warranties and have contacted Samsung many times, and the issues do not get resolved. Often, the local repair company will argue that there is nothing they can do. Convection microwave: dead panel/completely inoperable. Dishwasher: multiple errors on control panel during cycles, does not clean, adjustable drawer holders have broken 8 times due to cracking with heat and we have to replace at our expense. Gas oven/range: will not cook foods correctly. Be sure you buy gas range with electric oven. Gas oven does not regulate correctly and always takes much longer than recipe calls for. Refrigerator: dual icemaker takes up nearly all the storage of going with larger unit; but otherwise, this has been the only Samsung appliance that has performed without failing during the first 2 years of ownership. We will avoid purchasing the so-called high end Korean appliances next time, and we will not purchase from Lowes again.

I bought my Samsung fridge when I moved into my new house. My wishful thinking was soon becoming a nightmare. The plastic door for the bottom drawer broke twice and the electronics control panel failed twice as well. The fridge is now waiting for repair. I dont believe that Samsung really wishes this product to last long so it fails so often that force the consumers to buy a new one. I will buy a new fridge soon but not from Samsung.

Bought a Samsung stove from Home Depot. Had it for a couple of weeks. Used the oven, and drips of liquid was rolling down the glass door. Called Home Depot, told me to call Samsung. I called Samsung and they told me I had to pay to get it fixed, because it was cosmetic. Also, I had scratches on the flat top just from moving a pan. I had a GE flat top for over thirteen years - never had problem, no scratches, no problems. Why is this company getting away with this. Samsung doesnt stand by their product.

Extensive research prior to buying including Consumer Reports. Extremely disappointed!! Ice maker leaks into fridge and freezer have to manually defrost every week. Ice maker on door quit working. Shelves broke twice, switches to demo mode by itself destroying food, periodically simply shuts itself off. Repaired every year till extended warranty ran out and they would not let me renew it and of course it broke again the week after.

I purchased my Samsung French Door Refrigerator for Home Depot September 2014. It was running fine until I noticed paint bubbling on the edge of the door. I contacted Samsung September 2015 - it was several days before the anniversary of the refrigerator delivery date. I advised the door with the ice dispenser paint is bubbling along the edge. I sent photos. Samsung declared it cosmetic damage. I was not satisfied. They said to have a tech come out and inspect. Budget Appliance came out and said, yes the door was defective. They suggested a replacement of the unit as they believed it was not sound. Samsung refused. I contacted Better Business Bureau. After BBB contacted Samsung they agreed to pay for replacement parts and I the cost of labor. Another technician came out on March 1, 2016 and said yes the door needed to be replaced. I received a new door on March 16 and I refused it because it was black. I have spent countless hours trying to resolve this issue and Samsung could have resolved the issue promptly with either a new refrigerator or door. Now according to the parts department it may take up to 8 weeks to get the replacement door in white. It will be May 2016 before this is even close to being taken care of. Samsung expects me to pay almost $300 in labor because of the faulty design. Do not buy Samsung appliances. Their customer service is rude and their service company they use is in Bogota, Columbia. They took over 4 days to track the wrong part that was ordered.

This fridge was a replacement under warranty. We paid an extra $700 for it in September 2018. So far so good. Only time will tell.

I bought a 25 cu ft and 28 cu ft Samsung RF25/28HMEDBSR 4 door refrigerators at the same time. The 28 cu ft died and couldn’t be repaired in 18 months. The 25 cu ft [same model] quit working in 4 years 4 months. The repair lasted just under 10 months. Samsung told me too bad, the warranty is up after having me send them copies of sales slips, etc. and string me along for about 4 weeks saying they were ‘looking into it’. They know they have a defect in this model, agreed they should have lasted 5 years, but, nothing they could do about it. These were the top of the line and I had over $5000 in 2 pieces of scrap and now again have food loss and another repair bill. With $2500, in this one alone [got my money back for the 28 cu ft because of store warranty] I can’t just junk it. Know whatever you read about their 4 French Door models, the chances are it won’t last more than 5 years at best and if you had a store warranty, it would be gone and Samsung will NOT do anything for you. It was rated at the top when I purchased them. A repairman told me this was a frequent problem with Samsung Refrigerators and I certainly wasn’t the only one.

All of our Samsung appliances have broke in less than 2 years. Throwing codes, or just completely breaking. Items include Refrigerator, Oven, Dishwasher, and Washer. All purchased less than 2 years ago and all currently not working properly or not working at all.

Purchased from Sears. Numerous problems and service calls. Several parts replaced. Dripping and Freezing in the crispers. Massive freezing behind the freezer drawers. Paint flaking from handles. Door panel replaced (broken spring). Door handles replaced. Two week delay for parts. Would like to join class action, if any.

I purchased a French door in 5/15. RF28HMEDBSR. Ice maker leaks, froze up, stopped working. And now it is not cold in refrigerator. It was making a loud noise. Then it just quit, I paid almost 3000 for this refrigerator and I can’t afford to buy another. There is ice in back of maker wall. Thick. Where is the class action suit?

I bought all new Samsung appliances 18 months ago. On Thanksgiving Day no less my oven caught on fire roughly 2 minutes after I turned my oven on. Electrical fire inside. Stove ruined and lucky my house didnt burn down!

We purchased a Samsung French-door refrigerator two years ago. After the first year, water started accumulating beneath the lower drawer and freezing, making the drawer increasingly hard to slide in/out. I have emailed Samsungs customer service department twice with specific details of the issue (model#, serial#). I have gotten zero reply except for spam marketing messages, since they now have my email address. We finally called their local authorized service (Asian-owned) and described the problem, and they immediately knew the fix -- a defective water valve on rear of refrigerator. They offered to repair it but the cost would be over $200. If this is a part that fails regularly, Samsung should issue a recall instead of sending us advertisements to buy more of their inferior-quality appliances.

I purchases a Samsung dishwasher in February 2010. It was a lemon from the start. It washed poorly and was often in need of repair. The motor died after less than four years. I could have bought another dishwasher with all the money spent on repairs. Please take my advice. Buy Samsung TVs but not Samsung dishwashers.

I can only repeat what these other unhappy customers are saying. I have managed not to call a serviceman and have relied on internet solutions. Ive had my French door model for 2 years and I have to defrost it about every 2 months. I love the way I can pack a lot of food in it, but I dont have time to fool with this. Usually after 6-8 weeks I hear the noise and here I go getting out my ice chests. This last time was worse and the whole back panel of the refrigerator got frozen. It had dripped down into my lunch meat for a couple of weeks before I realized where the water was coming from. It ran OK for a week and then the noise came again. Now, the temperature is 58, and it says the freezer is -2, but it all my frozen boxes are wilted, and no ice. Its been the worst appliance by far that Ive had as far as problems that are too expensive to get fixed, and time consuming for me.

Two years ago we remodeled our kitchen. The new Samsung over the stove microwave matches the new Samsung stove and has some nice features and I do like it, but it is starting to make a grinding noise. It seems to have caught something from its big brother, the stove. This stove has all the bells & whistles..Looks like a cooks delight... Thats a disguise.The stove really sucks. It cooks everything to hot and the smooth top is a ** to clean compared to my old Whirlpool smooth top. The top burners on the Samsung take eons to come up, and when they do it mimics Kilauea. It will not do a simmer but slow boils. I end up cooking everything on the small burner rings, including big pots. I had to drop the oven temperature down 25 degrees to get the right results. I called the Samsung repair service. The guy told me there is nothing wrong with the stove. He must be a Democrat.Recently, when I use the oven, the convection fan started making noise... It is now making a racket. I checked with an appliance guy and he said that he has seen Samsung stove fans junk out before and eventually seize on a regular basis... the cost to replace the fan assembly would be about $300-$375 bucks. I went on the Internet and found videos on how-to replace the fan. I found an appliance parts website. My husband looked at the YouTube videos and is going to fix the stove himself. Never a Samsung product again. I understand their TVs are not very good either.

Bought a side by side refrigerator RS25J500DSR 17 days ago. After waiting the 24 hours for the ice to make, it was evident that there was a problem. The refrigerator only serves two people and one of them is gone most of the day. Its bin has only gotten filled more than a quarter of the way one time when we were out of town for 4 days. We only fill our glasses 1/4 way with ice in an effort not to be without ice entirely. Reported problem to Samsung and a tech called back. Had me to do the tests described in the video then he told me the ice maker was working fine and he was closing my file but would call me the next day to see if resetting it had helped. The next day, no call. Refrigerator was not bothered for 4 hrs. and the bin had approximately 30 pieces of ice. So the next day called Samsung again. Was again told they would send out a repairman. Today, was called by Tech. He stated that he was trained by the engineer and the ice maker in this refrigerator only makes 6 pieces of ice every 90 minutes - 2 hours. A total of 70 pieces of ice in a 24 hr. period. It is not designed to provide very much ice. I cant imagine that anyone would buy a refrigerator and not rely on it for daily ice. He also stated that the bin is not suppose to fill up more than 1/4 way full. Again they have refused to send anyone out because they know their ice maker is practically worthless. I wish I had seen these complaints before I bought it. I did look at the rating for this product and since it had a high rating I thought I would be pleased. However, this is the worst purchase I have made in 60 years. I dont ever plan to buy anything that is Samsung again.

Samsung fridge SR320MLS purchased 3 years ago at Noel Leeming Manukau, NZ. But after a year and a half I found out its left and right both inner shell hook for vege bin is broken at small coin size and Samsung has replaced it to new one, it was smooth and good. But a year and a half now from replacement,exactly same place of left and right inner shell is broken at small coin size but this time Samsung service NZ, they wants to stick some patch on both side of broken inner shell. Imagine about it Ive paid $1,134 for good look stainless fridge for good fresh stuff for my kitchen but do I have to use broken shell fridge with ugly patch because of Ive choose weak and wrong product, that seems like a manufacturing fault? Are you happy at all? Of course not!Therefore I asked them for replace it to another right stronger model with extra payment but they didnt allow it for 2, 3 times so Ive required for talk with NZ general service manager for and she called me for 2 times but unfortunately my battery was flat and I was at outside so again Ive let them know good time to contact with me but neither G.S didnt contact me nor Im able to speak with her through call center. It was 3 months ago until now they did resolve my claim and G.S never contact to me. How many times do I have to contact to service center??? Because of they are wrong product totally it was more than 5 times. Now Im very sick for Samsungs after service. Please tell me something, what shall I do?

I bought this refrigerator/freezer, Model # RF26XAEPN43FE4BZ100091T, in latter part of March or early April 2010. The refrigerator stopped cooling on Thanksgiving evening. I had to rent a refrigerator to store all of my leftover food. Plus the other items I had in the refrigerator. It was under warranty. The repairman didnt come until the next week. It was frozen in the back. It was repaired and two other times the same thing happened. When the warranty ran out, I gave up on having it fixed. It began to freeze all of vegetables and fruits. Also, anything liquid. I called Samsung Tuesday 5/02/2017. I was told that I would have to have a technician come out and assess the problem. I called again on 5/03/2017. Silly me I thought that they were going to cover the $125.00 for the tech. I proceeded to question the person that I was talking to. He kept putting me on hold, because he could not answer my questions.I finally asked if I could send a letter or speak to someone who could authorize payment for the tech and the repairs. I was told that my appliance was out of warranty. I already knew that. The phone person told me someone higher up will contact me. The odds of that happening are less than one out of a trillion. My icemaker does not work. The door freezes; I stopped messing with it. I just wanted to vent my frustration, so now I have. I will never buy another Samsung product. I have been unable to locate my receipt; I bought the product at Lowes in Newport News, VA.

After 8 months, Samsung french door fridge model # RF197ACRS started making a loud noise. It defrosted the freezer twice on its own - the fridge part was warm. For some reason froze up again and started working. Now there is a continuous build up of water leaking on the bottom of fridge below the crisper drawers. From the reviews Ive read, this is a regular problem with these fridges. Thats what I get for buying made in China crap from an un-reputable company. We lose our manufacturing jobs and keep them employed by having to constantly buy products that are built for obsolescence. We keep spending and getting poorer so they stay employed and richer. We should have paid more attention to the political puppets who brought in free trade for the worlds controlling monopolistic few.

The stove has been good except for the clock. The numbers on the clock are not working properly. Some numbers don’t show up at all. Other than that it has been a very good stove. Would probably purchase one again.

We have had the unit going on 9 or 10 years. Recently we have had a problem with the bottom freezer compartment freezing up. I have to remove both compartment and wait until the ice that has formed on the bottom area to thaw and remove the ice. Went to local dealer and was told that maybe that maybe the freezer door seal is worn. I inspected the seal and it still look good. Cleaned the seal as suggested yesterday. Now, I will wait and see what happens in the next few days. The setting for the freezer compartment is set a 8 degrees.

We had our refrigerator for just 2 months before it stopped producing ice from the ice maker. After waiting a week for Samsung service provider, Lakes Electronics, to send a technician, the entire ice maker had to be replaced. What a great product that after 2 months the entire ice maker had to be replaced. I would not recommend ANY SAMSUNG PRODUCT. We also purchased the Samsung microwave model ME21H706MQG and after 6 mos. it stopped working and almost caught fire. THIS IS THE WORST FUNCTIONING SET OF APPLIANCES I HAVE EVER OWNED IN 45 YEARS! DO NOT BUY SAMSUNG PRODUCTS!!

I will not buy Samsung again. My microwave screen went bad in one year. Many people had same problem. Now my refridge is having a well known problem Samsung response is, Fix it yourself. These are very common known issues. A friend of mine has an 1800 washer dryer combo. Samsung gave him notice it could catch fire. They sent him a 200$ credit for trade on a new one. No more Samsung.

I bought a fridge from Leons ($1800) - within 18 months, the fridge stopped and it cost $800 to repair - both Leons and Samsung said - Sorry - your problem. Oh and by the way - thank you for being a valued customer. - I will not buy a Samsung product of any kind ever again.

I usually never write online reviews but I feel compelled to warn anyone I can about Samsung and the junk appliances it produces. Ive had numerous experiences with Samsung Refrigerators, Dishwashers, etc. For one thing....their refrigerators have a known design defect which causes the evaporator coils to build up ice on them. Usually after approximately one year (after the warranty runs out) you will start hearing loud clicking/grinding noises from your freezer. This is the fan hitting the ice building up around the coils. You will then be forced to defrost the piece of junk with a hair dryer or just shut it off for 24 hours to defrost it. Samsung has known about this for years, yet it continues to produce junk appliances and will not stand behind them.

I would never recommend Samsung. The customer service is awful. I recently purchased a new fridge and range, I have had the repair company to my house 3 times and the appliances are less than 3 months old. The flat top had a white mark inside the glass after 1 month, they replaced the cook top and 1 month later the new top has the same mark on it. They are supposed to come again for the second time, but are not returning my phone calls, I have spend many hours altogether on hold, to have them say they would call me back in 48 hrs. Still no phone calls back. This has been going on for over a month. VERY BAD SERVICE... BEWARE BEFORE YOU BUY A SAMSUNG APPLIANCE.

We have a Samsung model RF217 series refrigerator. Its an absolutely beautiful appliance to look at, but it freezes everything below the top shelf, even with the temperature at its highest setting. This is not the strangest thing, however. Ice accumulates in the vegetable bins. This seems impossible since there is no source of water - we have never hooked up a water line to the ice maker. So those of you with water in the vegetable bins, the source may not be the ice maker or water line. If anyone has the answer, Id love to hear it.

Our dishwasher will be one year old on November 3, repair people have been out three times. On the first visit we explained the washer was leaking. He said it was a known issue and the computer was spraying water when it should not. They ordered parts and more than 2 weeks later came back and put in new seals around the door, new computer, and other items inside the door. Our washer is still leaking, smells, and leaves water on the dishes. Another service person came out and said he thought the pump was putting dirty water back in the dishwasher and that a seal around the door was too short. We are in progress with that issue. We ask Samsung to replace the dishwasher but they said they only had records of one service call and I needed to get Lowes to send them records. I did so and two weeks later I called again and Samsung said they did not have they records. I ask to speak to a supervisor, they left me on hold and then came back after some time and said she was busy and to call Lowes again and have the records sent to a supervisor email and a general fax number. Lowes did so. I called again this afternoon. They said they dont have them, have never heard of that email or a person by that name. It was explained to me that if they repair it and it works up to 30 days it will be out of warranty with the repair people and with Samsung too since my regular warranty will be out Nov 3, 2014.We really should have done some reading before we bought this dishwasher. We have called the repair people and Samsung. We are removing this dishwasher and buying a new one but not a Samsung. We are tired of bad smell, stinky dishes, and water on my wood floors. We are just done. Lowes has been nice. The repair people are trying but you cant fix this junk.

RF263BEAESR/AA - One month and three days after date of purchase from Best Buy, the handle on the freezer drawer fell off. The threads on the plastic handle latch had been stripped by the stainless steel bolt inserted into it. The bolt was used to attach the right side of the handle. The Samsung repair rep. told me that since the handle worked when I purchased the refrigerator and no longer did, I had damaged the handle and thus the damage was not covered by the warranty.

I bought my Samsung French door fridge/freezer in December 2011. It remained in good working order for about a year, giving me a supply of ice. Then the ice maker fell apart about and a few months later I noticed ice accumulating under the produce bins making the drawers impossible to open. Removal of the ice solves the problem for a month then the ice returns. Taking out the ice involves pouring in a lot of hot water; the task is annoying and not a good use of my time at the weekend. I will have to continue this task however as I cannot afford a new fridge and getting a repair seems to be useless according to other reviews.

We have had nothing but problems with this $3000.00 fridge! We have ice freezing in the bottom crisper and it needs defrosting every 4 to 5 months or it pours water onto our kitchen floors!! The local repairman says that this is a common problem and that these models are a nightmare!!! Now this week I replaced the water filter and now no water will flow from the dispenser. Samsung told me to get another filter which I tried 3 different times and none of them work. When the filter is removed we get water flow but not with the filter inserted?

I purchased two Samsung ranges in 2012 for my small cafe. I just wanted them for baking. I know any commercial use would void the warranty, but I believed I would get several good years out of the ovens for a 1200 dollar range. One night that winter 2012/2013 I was sitting at the counter late at night doing bookkeeping. I was baking at about 400-425 degrees, when I heard a loud pop and saw one of the ranges on fire in the rear. I grabbed the fire extinguisher and started putting out the flames when I realized these being electric just pulling the plug would probably solve the problem… I did, and the fire went out (I did have an awful mess of chemicals to clean up). I researched the problem on the internet and found this to be a common problem with Samsung ranges. I was and still am mad. For a large corporation to put such junk for sale, I am incredulous. Ive let the thing sit for almost a year, and am going to finally call someone to give me an estimate to fix, so I can fix or junk. I tell everyone I come in contact with not to buy Samsung anything. The other range is still used never over 350 degrees.

I purchased this Samsung fridge at the Home Depot Woodbridge in Avenel. A week after, we experienced a leak until today. I called Home Depot and they are going around in circles. Samsung has canceled me twice the service. We have almost 3 weeks with this issue. None is getting responsible. I have lower back pain from picking up water. My arthritis is getting very bad for all the ice I removed from the middle draw.