From my complaint sent to Samsung: I bought this Samsung side-by-side RS2545SH/XAA refrigerator for my office in 2008. Within the first year, I had to have the service techs in to repair and replace the board because it was causing the fridge to over-cool, either freeze the refrigerator section or leave it uncooled. That was repaired under warranty. In the past year, I have encountered the same issue. Now the board is causing the cold water reservoir to freeze. I have had both our local repairman and yours out to attempt repair. The local reported that it is a common problem with refrigerators and recommended higher temp settings to keep the problem at bay, but wouldnt recommend refrigerators with chips for our next purchase.Your repairman, while polite, wasnt prepared with the parts in the truck for the probable repair. It took him 3 hours to diagnose and defrost the water reservoir. It would have likely been cheaper for him to just replace the plastic unit. He identified that the problem is likely the board or the heater, but could be the wire that connects the two that is not repairable. It would be an additional $350.00 for the repair and another visit on top of the $302.10 already paid to your tech and $110.00 for our local repair tech. The tech warned that with the replacement parts (which he didnt have with him), he couldnt guarantee that it would be fixed because of a wire built into the fridge could be the culprit and isnt repairable. I would be stuck with the costs and a broken fridge.I and my assistant Paul ** (ticket **) have made numerous calls to your call center for updates and requests to review this issue and have been met with what I would call polite stonewalling. I feel that purchasing a premium product should come with support. I also expect a refrigerator to last at least 20 years before needing service. I have not experienced either with this purchase and could not recommend your product to others. I will be exploring additional avenues to file complaints against your company including the store where we bought it and our state attorney general. It would appear, in hindsight, that I would have been better off purchasing a basic model that would have cost me considerably less and would have been repairable.

I contacted Samsung Customer Service about an issue with staining on the inside of the glass on our two month old slide in range. I was told that the issue was not covered by the warranty. That it was normal for air, steam and possible grease particles to flow through the vent above the glass. I was told that it should accumulate on the inside of the glass. I was told that it could be cleaned by a service technician at my expense. I told Samsung if this was a continual problem that it was a design defect. I did not have this problem with either a GE or Frigidaire Range. I was assigned a ticket number. They called a service center in Myrtle Beach. The Service Center refused to come and service the stove even though I would be paying for a service call and the repair. Samsung reassigned this repair to another Service Center. They too refused to make the service call. Samsung has assigned this to a third Service Center. I have not heard from them as of today. If they also refuse to make the repair I have advised Samsung they need to find another approach to solving this problem.Updated on 06/26/2015This is an update on our Samsung range. First the good points: It is nice looking. It functions as intended, that is you can cook on the stove top, you can bake, roast or broil. The bad points: While the self cleaning feature works, it discolored and stained the glass in the oven door. Samsungs position is that is a cosmetic issue and not covered by the warranty. If I want to get rid of the stains I would need to get one of their service contractors to come out, take the door apart and clean the glass. Another option would be to replace the door. The door is poorly designed. It draws air through the grill on the front and exhausts the air through the back. I dont know of any other slide range that does that. We have own two others - a Frigidaire and a GE. Neither had this problem during cleaning.I contacted the service department at Samsung. They were pleasant and helpful in setting up an appointment to clean the glass at my expense. The problem was that the service contractors did not want to clean the glass. Their concern was possible breakage of the glass, which they would have to replace. They also claimed that they could not assure me that the glass would fit tightly once removed. Samsung went through four (4) service contractors. Not one of them wanted to clean the glass. Two of them were willing to replace the door at my expense. The cost of which made it more appealing to buy a new stove. It would not be a Samsung, believe me.

Bought a Samsung refrigerator less than two years ago at Sears and it just started leaking water into the bottom drawers. Called service and were told nothing could be done, that this is a common problem with the SAMSUNG refrigerators. The ice maker will not stop making ice. In order to make it stop we have to do it manually. DONT BUY A SAMSUNG REFRIGERATOR. We will make an effort to communicate to as many thousands people as possible (how about making a viral video to show on social media?) that SAMSUNG does not care about customers problems...

This is a fair admonishing to buyer to not be fooled by the aesthetic sleek look of an Samsung Refrigerator. It does not stand the test of time and does not perform to support the high purchase price and its good luck. I had this awesome looking double french door and like everyone else it Sealed Cooling System start breaking down and of course Samsung favorite response like they give everyone else, I guess by now they are professional in running people in circle, Only time will tell as other consumer will catch up. They dont realize the power of negative advertising. I have already warn dozens of people to stay away from ever purchasing a Samsung.They have an unfair business practice where you can only use their service approved vendor to fix your fridge even when you are out of warrant because no one can get their replacement part. This is not fair business practice I will would hope that the attorney general or even congress is aware of this business practice. I will NEVER NEVER NEVER use my cash for anything Samsung again, I felt betrayed by their deceptive appearance and lousy performance in failing to stand by their product and make good with their consumer. We have a right and that is where we spent our money. Fool me once, that is good enough.

My husband and I purchased a Samsung refrigerator in August of 2015; it was not the most expensive refrigerator but it was far from the cheapest. About a month after the refrigerator was installed, we started hearing this really loud noise while the refrigerator was running, as if the refrigerator was a jet about to take off. The noise gradually got louder over time, so every time the refrigerator started running, we would hear this loud noise. The noise was so loud that we could not hear our television in the other room. I contacted Samsung about the concern and they sent out a technician who claimed the noise was normal for all Samsung refrigerators. After the technician left, I called Samsung to speak with a manager and the manager advised me to record the noise and call back; I did just this the same week. The representative at Samsung that listened to the recording of my refrigerator stated that the noise is not normal and that the compressor is going out and needs to be replaced along with a hose. I was told that day that these items were being ordered (this was approximately 2 months ago now). I have called several times to find out what is going on with the parts because no one has come by to install them. Samsung transfers me from person to person and department to department; the only answer I get is there is a ticket for the parts. No one can tell me what is going on and no one offers any assistance. Samsung appliances are by far the worst! Do not purchase Samsung appliances!!! We have a refrigerator, dishwasher, oven, microwave, washer and dryer all from Samsung and the only appliance that works properly is the oven!!! I will never again purchase anything from Samsung and I advise all others to run the other way! Their appliances are horrible and their customer service is even worse! They do not stand behind their warranty and will transfer you around until you either give up or they can claim its out of warranty so they no longer have to help.

7, yes, 7 Samsung fridges since May 2011 and not one has lasted. Tried side by sides and moved all the way up to 4 high-end French door models on sale for half price due to holidays. I can see why they can sell these lemons for so cheap, because they are junk. Nothing but major issue after major issue. Samsung could care less. My retailer was good, but even they kept saying “no way you could get so many defective fridges.” Oh, yes, I can and did. I have the service records to prove it; not that that means much considering every technician was clueless with no idea how to fix it. So they just try one or two things and when it doesn’t fix anything, they just say: “Defective, can’t be fixed.” And of course that’s only if they actually show up for the scheduled service call. Personally, I think Samsung should pull every model fridge they sell off of store shelves and should not be allowed to sell these obvious lemons to the public unless they learn how to make a fridge that works and one that can be fixed if something goes wrong. Why won’t the govt step in and stop Samsung immediately? Makes no sense that our governing bodies will not or have not yet, stepped in to the picture and make Samsung recall all fridges until they prove they can make a reliable fridge. Samsung’s are lemons, plain and simple, and should not be allowed to be sold to consumers in the U.S. If other countries want Samsung lemons, then that is their choice; but here in the USA, no way should they be allowed to sell these inferior lemons! Never will I ever go near any Samsung product ever again. Was actually looking at a new Samsung HD TV, but no way will I support Samsung or give them another penny of my money ever!

We purchased the Samsung induction range 4 years ago. Thankfully we bought the extended warranty as weve used it no less than 5 times so far. Weve basically had the entire stove rebuilt as the oven temperature doesnt hold well owing to issues with (1) the fans; (2) the sensors; (3) the motherboard/control panel. Most recently the top of our range cracked as well. This is an incredibly low quality company both in terms of their products and their service. I would NEVER buy another samsung appliance and would caution anyone about buying one if youre seeking to have it last more than 1-2 years. If youre intent on buying one, buy any and all extended warranties available as you will absolutely need them.

After a year and half, the dishwasher pump needed to be replaced. When I called Samsung to have it repaired, they said its not under warranty. Do not buy a Samsung dishwasher. The worst customer service and dishwasher.

I purchased a full kitchen suite in June of 2018 and my gas range oven just quit working yesterday. I have received no help whatsoever from Samsung and have spoken with 3 different representatives. I mentioned to all 3 that I researched the problem and Samsung knows full well that they have a defective part that causes this to happen yet has not recalled the models or the part itself despite the fact that there is a pending class action lawsuit against them. I would hate to see anyone waste their hard earned money on appliances that cant even last a few years. Samsung should be ashamed of themselves. Appliances should easily last longer than 2 1/2 years. Hopefully my reviews will help someone else from wasting their hard earned money.

1. Purchased Samsung dishwasher (DW80R2031US/AA, SKU: 6336699) from Best Buy, at Reston, VA on 03/06/2020 with paid installation & haul away, installation kit, and gasket bundle. 2. Delivered on 03/10/2020. 3. Leaking problem being identified and fixed by Samsung service on 10/4/2020 with ticket# **. 4. Leaking issue occurred again in late May, 2021. Samsung offered one time accommodation service to cover labor and parts with ticket# **. 5. Technicians from TWO different service centers stopped by and claimed the fix can’t be done. The reason from the first technician was that the kitchen floor needs to be re-modeled in order to pull the dishwasher out. He also stated that it would take him 2 hours to fix the leaking problem and he had no sufficient time to do the work (which makes no sense?). When I mentioned that there was no issue with the kitchen floor during the instillation process and during the first time Samsung came over to fix the leaking issue on 10/4/2020, the technician had no response and left.6. Another technician from a different service center stopped by about one week later and claimed that the damage is not under Samsung’s manufacturer warranty. In addition, he couldn’t explain what the root cause of leaking was. The cost estimate to fix the leaking problem by the second technician was also outrageous.As a customer, we purchased a Samsung dishwasher, used it for about 6 – 7 months, then started having leaking problems. We tried to get this fixed, but the leaking problem occurred again after about 14 months. Samsung then told the customer to contact the technician directly to get problem fixed, all at the customer’s own cost. I have dishwashers made by other manufacturers at my other properties and they still work great. It is worth noting that some of these non-Samsung dishwashers have been working for 15 years.

The lower igniter in my oven burned out the middle of November. I tried in vain to get information from Samsung. It was finally repaired by an independent company about mid-January. Samsung was no help to me.

Samsung French Door Refrigerator RF263BEAESR/AA - Due to an older house I needed to get a smaller refrigerator. It was hard to find due to all the constraints, size, height, and how far the doors could open. I was excited to find the Samsung French Door Refrigerator, because it fit with all the space constraints my home required. It was a new model so there wasnt any reviews available. Unlike my previous Samsung French Door, a larger version, that I had 7 years ago, this one makes cloudy ice. I just found out from a Samsung repair tech that this model will not make clear ice due to the way it makes ice. Also, because of some restrictions lifted on companies making refrigerators most newer models make loud noises, according to the research I found on the internet. My model sounds like someone in there is trying to get out by throwing a large rock around. It happens every 6 to 8 hours. It can wake me up from a sound sleep. I thought it was the ice maker, but I have turned it off and it still makes it. Samsung basically has made all kinds of excuses, but they havent done anything about it. Other Pros: Ive only had it since Nov 2014, going on 8 months. It so far, keeps my food cold and my freezer seems to be working fine. It has plenty of space for me. Had I known about the cloudy ice issue I may have looked into buying another brand.

It is unbelievable that with all the complaints we are reading about the SE problem with Samsung microwaves, the company hasnt responded. I too have the same beeping problem. I hardly used this microwave and have used it less than 2 years after installation. The fix becomes costly if you cant do it yourself. You might as well buy a new one. Then you have to pay for installation of that. I will never buy another Samsung product of any kind as their support is nil.

In Nov 2016 I purchased a Samsung Dishwasher. I was having some remodelling done and did not have the dishwasher installed until shortly before Christmas. Model # DW80j7550US/AA. The dishwasher never completed a cycle, and never washed appropriately. With Christmas business I called Samsung shortly after the holidays to schedule repair. This is a brand new dishwasher! Scheduling service was complicated because when I called in (Dominican Republic) the washer was not under warranty - brand new. After emailing the bill of sale and many other hoops the dishwasher was scheduled for service. On 1/16/2017 NISI sent out a service technician who diagnosed it needs a new part. This part should take about 3 weeks. I called NISI on 2/27, left a message and also sent a text (his requested method of contact).Today 3/9 after not getting a reply with 3 calls and 2 texts I finally get a text from him stating call the technician with a cell number. I stalled the cell and sent a text. No reply. I have since contacted Samsung and received a new 41 number and hopefully will hear back. The upside of this situation is that I had a Samsung refrigerator scheduled for delivery. I quickly cancelled. Buyer please beware. I wish I would have googled these reviews first. I will never ever purchase a Samsung product and will tell anyone that I come into contact with. Unbelievably awful!!!

We purchased our Samsung RFG297AAWP French door refrigerator in June of 2009. When it was delivered and hooked up the freezer did not work. Three days later a new box was delivered and hooked up. About 2 years later the ice maker quit working and we discovered ice build up under the large deli drawer. We gave up on the ice maker because we knew that was a problem with a lot of refrigerators and started making ice in. We had a plumber come out and put a cutoff in the line to stop the water. He used a piercing type of cut off which did not work so still had water. Last week the freezer quit and we lost all the food. We had a repairman come out (Samsung recommended). He was quite good and only charged $40.00 but the bad news is that there are several computer boards on the back and after some research he found that other repair people had gone through the board changing and the freezer still did not work. We would have been out that expense and still no freezer. He would have changed out the boards for us but we still would have had the water problem in the fridge. It was 6 years old, and it was his belief that we had a blockage in the refrigerant in the freezer evaporator. The compressor was working fine for the evaporator for the refrigerator. Our last refrigerator was 10 years old, 6 years ago, and it is still going strong in my sisters basement where they use it to freeze their garden produce. I ordered a new refrigerator yesterday, not a Samsung and truly would not recommend Samsung refrigerators to anyone. I really cant believe that they are a refrigerator that is pushed by Best Buy, Lowes, Home Depot, etc.

Bought a Samsung dishwasher from Best Buy and had installed late Jan 2014. Once installed had service come out to the house FOUR (4) times to repair. Would just stop working. It never cleaned that well. Glasses always came out dirty. So here we are AGAIN, the dishwasher has stopped working but because we are now over a year they say our warranty is out and refuse to fix it. If you buy a brand new product and within the first year need service 4 times, dont you think there is an issue? And its convenient that the last time they came out they said if we needed service again they would just replace it... Its pathetic Samsung does not stand behind their products. But I guess they really dont want to because its crap. And in my opinion, my warranty shouldve started over every time they had to come out and repair it.

My dishwasher started to go haywire after only being in my home 6 months. Plastic pieces are breaking & getting lodged in motor, therefore having user codes and they have to come replace motors, etc. More has happened & at least 10 service calls.

My Samsung refrigerator is five or six years old. Since the beginning, I have had problems with it. (Water accumulated underneath the vegetable and fruit drawers.) While under warranty, the refrigerator was repaired by Samsung without a problem. When the same problem recurred, the refrigerator was out of warranty. Since it was the same problem, I sought help from Samsung.The tirade I was exposed to from the manager of the support/repair department at Samsung was shameful and insulting. He was indignant that I should ask for a repair from Samsung and scolded me like I was a 5-year old. He said that a five or six year old refrigerator was already very old and then asked how long did I expect a refrigerator to work anyhow? He went on and on until I finally said Thank you and Good bye.Today I replaced that defective part myself and found that when it was repaired the first time, a used or refurbished part had been installed. This was obvious by the amount of duct tape and silver tape (used by heating duct installers) that held the part together on the side on the back, hidden from view. I was surprised the used part lasted as long as it did. I will NEVER recommend Samsung products to anyone. I am thoroughly disappointed in the refrigerator and the so-called manager without any managerial qualifications. I prefer to remain anonymous but if Consumer Affairs needs more verification, I will be happy to supply copies of whatever I have.

I purchased a real nice looking Samsung fridge on 4/4/14 to be exact and on 4/12/18 the compressor went out on the Fridge portion of the refrigerator. The freezer and ice maker are still working. The fridge is under warranty for 5 yrs. Samsung makes you deal with their claims dept for everything or you will void the warranty. I have called not kidding over 20 times and every time someone different and having to start all over again. Finally after a week and a half I get a Samsung repairman out that tells me the repair is too expensive and Samsung is gonna either replace my fridge or give me a refund.WELL after all the issues with dealing with them I WILL NEVER EVER BUY A SAMSUNG ANYTHING. Once I told them I wanted a refund, they have given me nothing but the run around. My refund is $3333.46. I been sent to their claims specialty dept. For nothing but lies!!! The fridge I bought has the front door electrical panel water dispenser. Its 4 doors, bottom half could be fridge space if you don’t need freezer. The freezer can convert to fridge. I was at Best Buy yesterday and saw someone in the process of buying that same fridge and I wanted to yell out to them DON’T DO IT!!!

We purchased a Samsung dishwasher 2 years ago. Within 2 months it broke down and had to fight for a replacement. Last week the second one broke down and Samsung said it is out of warranty and they would not help in any way. We had to have it repaired at a cost of over $300.00. Bad customer service and terrible appliances. I have since heard this complaint from other people that unfortunately purchased a Samsung appliance. Never again.

At the beginning of September 2014 my wife noticed water collecting in the left hand produce drawer, so we called the local authorized Samsung repair company to fix our refrigerator. Here it is at the first of February, and 9 service technician visits later, more than $250.00 in food ruined plus the Initial cost of the service technicians and 14 calls to Samsung at 1-800-SAMSUNG and were told its defective and they said they were giving me back the full cost of the refrigerator only to be told a week later that they were only going to give me $916, which is less than the full price. Nobody from Samsung has called me back, nobody from Samsung has e-mailed me. So now Im turning it over to my attorney in principle alone.

My refrigerator is 4 yrs old and I will never buy another Samsung. It is a documented problem with the overflow valve in the ice maker but they will not do anything about it, I can replace it for $950. No thank you! The fans in the back panel froze up due to the ice maker problem and I had to have a repairman replace them to the tune of $400. They may have fixed the newer models but where is the customer service for previous customers? An allowance or some type of prorated cost adjustment should be made!

My Samsung refrigerator ice maker is leaking and icing up. I had an appliance repair company look at the problem and was informed that the repair would require the replacement of the ice maker, auger motor kit and clip pack. The parts totaled $497.39, plus $165 labor along with $39.07 tax, total $686.46. The repairman gave me all the part replacement information and recommended that I contact Samsung Customer service since the problem I am having is common for this model, RF28HMEDBSR/AA. The customer service rep looked up the serial number and said that the ref is three years old and that the ice maker is only under warranty for one year. I said, You mean that Samsung believes that the ice maker should only last one year plus and the ref and freezer should last five years. He stated that he could do nothing because that is the Samsung policy. My recommendation is DO NOT PURCHASE A SAMSUNG REFRIGERATOR!

The dishwasher repair was so expensive I elected to buy a new Kenmore. The refrigerator nightmare has been going on for 3 months with Samsung customer no service. These people jerked me around for 3 months (over 20 hours talking with them to fix the problem). My advice is do NOT allow Samsung to send out a repairman. Samsung will tell you its covered (as did the repairman) but when the job is complete you will be charged. I then got stuck with a large bill. If yours breaks call your own appliance repairman and save yourself your sanity. Samsung is a greasy/sleazy company selling beautiful but poorly made appliances. I will never buy or recommend their products.

We replaced our appliances with Samsungs less than 3 years ago. Soon after, the dishwasher died and it took weeks for the Samsung repairmen to get it fixed. Now the ice maker in our fridge died. Have had minor issues with the stove and microwave.

Song and dance game if you have problems. Would not recommend buying a refrigerator from them. Good luck if you do.

We bought our 4-door Samsung refrigerator model # RF428 from Sears in Feb 2013. Feb 2014, it started leaking water. It was so bad that we had to have towels around the fridge and change them a couple times a day. Scheduled the repair service, however, the repairman couldnt figure out what the problem was. They called Samsung and they have a problem with these models with the water filter housing unit. He ordered the part and scheduled another service call to install the part a week later. In the meantime, my floor is completely ruined from all the water leakage. It will have to be torn up and completely redone.

We bought an elec. Samsung stove top and oven combo because home was wired for elec. We had a Whirlpool before and it was great. This $2000.00 Samsung is pure junk. Burners are way too hot and cycle on and off all the time. The surface is also very hard to clean. We like nothing about this thing. Please dont buy. It is the absolutely awful. It looks good but, that the only good thing we have to say about it. Just would like one that works like a stove top should and be somewhat easy to clean with a constant temp. Samsung 30-in Smooth Surface 5-Element 5.8-cu ft Self-Cleaning with Stream Slide-in Convection Electric Range [Stainless Steel] Price was $1,799.00. Impossible to make candy or anything that needs constant temp.

My wife and I bought a quieter dishwasher but it does not get dishes clean. We had a noisier dishwasher with a garbage disposal inside that cleaned the dishes.

We have had our french door refrigerator serviced 3 times and need service again. First time was the ice maker. They have to replace the whole unit. Then the computer board went, not once but twice. Now the top half is not staying cool. For the price we had paid, this should not have happened in only 5 years. The repair cost so far has been over $1,000.00. If there is a class action against Samsung, I would love to know. I would love to get my repair cost and the cost of the unit reimbursed.

We bought our refrigerator about 2 years ago from Lowes. We too were told they were good refrigerators. Within 6 months, the seal around the freezer came loose and the glass on the meat door cracked. We had to pay for the meat door but the seal was under warranty. Then we kept getting water under the meat tray and sometimes it would be a thick sheet of ice. We thought we were opening the door too much or something. Then one day it started making this loud grumbling sound, like it was going to rattle right out the door. Afraid it would get ruined we turned it off and called a repairman. He had just recently had the same problem with another customer so knew right away what the problem was.The coils, fan, and behind the whole back cover was all ice. The drain was also frozen so the water was running into the bottom of the meat drawer. He had to blow dry it to get the back cover off, then blow dry the drain and the coils. That was a month ago. Today we had to call him back. He again had to thaw out the back panel and the upper right fan had over an inch of ice around it. He said he thought the fan and coils were too far away from the heating element to efficiently thaw the ice and it just builds up. Having read these concerns of others regarding the same problems, I think Samsung has the responsibility to figure out a way to resolve this problem. We have all paid too much money on what we thought would be a quality product to only pay out more for repairmen who tells me this will be a recurring problem.

Years back, we bought a Samsung washer, and had an awful experience, but we decided to give them a second try because we have always loved their phones. We bought a beautiful fridge and hoped for the best. It wasnt the case. We just replace our Samsung french door, bottom drawer fridge after 4 years and almost 1 month. Keep in mind, we paid $2,000.00 for this appliance. If you Google this fridge, you will see that every person who has ever owned one has had water leaking and drain line issues. We were no exception.After about 2 years of ownership the fridge began to leak water at the front left hand corner. We called our serviceman and were told this happens with every single one of these. We were instructed to thaw it out with a hairdryer! When that did not solve the issue, we were instructed to completely empty the fridge, defrost it for at least 24 hours, and then turn it back on. Each remedy worked for a time, then same issue would pop up again. We limped it along for two years, with the problem reoccurring more and more frequently.Finally, we had to thaw it about every day, and rather than loose our food, we bought a new fridge. We were told to contact Samsung, and they tried to say that we did not have the properly fridge unleveled (it was professionally installed), and offered to repair it at our cost. To add insult to injury, it damaged my wooden floors, and the edge of an antique cabinet. Please save yourself the grief and do not purchase any fridge from this company.

So, I purchase my house in May with all new appliances. I notice from the get-go that the refrig. didnt seem to cool enough for my taste. I thought it was just me, but by the end of May I was already having more issues with the refrigerator. The fan was making a horrible sound. By the time the tech showed up which was over a week later. The fan had stopped working and I had to get rid of all the food. He replaced the sensor and water line. It has now been a week since then and my fan is starting to make the sound again. I called the tech because his phone number was on the receipt he left me. He told me that I had to go back to Samsung and start the process all over. So, that means all my food will spoil again! Do not buy this refrigerator!

I have a model RF24FSEDBSR/AA. The ice maker repeatedly freezes up, requiring me to take a hair dryer and melt the block of ice thats formed around the internal dispenser. I usually have to do this about every month. Then, I usually have difficulty getting the ice bucket aligned so I can reinsert it. The owners manual says if it doesnt line up to turn the helix on the back of the bucket 90 degrees and try again. Ive tried repeatedly (and not just 90 degree turns) and havent had any luck. I feel like Im trying to crack the combination on a safe! The bucket sits on our kitchen counter until I calm down and regain my patience to try again. Would not get a Samsung fridge again.

Less than 2 years after purchasing our Samsung RF266AEPN refrigerator, the fridge started making VERY loud sounds. Turns out the evaporation coil in the back wall of the fridge had a huge build up of ice due to a poor design. This ice made it impossible for the cooling mechanism to function properly. We spent hours carefully melting the ice away and clearing the coil of ice, and putting everything back together. This has become a twice annual ritual. Now new symptoms have developed that will necessitate spending money to repair this piece of junk.

We bought our Samsung fridge with icemaker in 2015 and loved the design for storage. We had several issues with defrosting and the fridge developing ice and the back and freezing food. We started to take a day once a year to defrost it over 24 hours and it worked for a couple years but we called it this year. It froze up again (early this year) and we defrosted it again but it never got back to properly keeping our food cool but not frozen. Our local repair person told us he wouldnt waste our time because hes gone to service Samsung fridges many times and bought new parts but it never helped. When we had our new fridge delivered the delivery person commented that theyve removed mostly Samsung fridges from peoples homes. They look good but not worth it. Ours lasted 6 years! Thats not long for over $2,000.00. Not to mention the environmental impact!

Worked fine until year 6. Then fan noise and icing. This is the third time, second time in 3 months. I have turned off the water pipe for the past month. Today Im following YouTube info but getting stuck on the removal of the lower evaporator cover in the icebox drawer. To do a repair by the way you need Philips Screwdriver and a 10 mm socket wrench (for drawer bolts, could just use a shifting spanner). Ill update later with some images...

Purchased a Samsung French door refrigerator ($2,300) in late 2016 from Home Depot. From the beginning the ice maker would become encased in ice and stop working every 6-8 weeks. Had to chip away at the ice around the ice maker for it to start working again. Searched the web for this problem and apparently this is a very common problem with this model. Contacted Samsung and was told service would cost me as it was out of warranty. Tried turning refrigerator off for a few hours to defrost ice and then it would work again for a few weeks. Now the ice maker and stopped working altogether. Called Samsung again and they refused service. This is a very poorly engineered and very expensive product to have customer service denied. Model RF23HCEDBWW.

I really like the style and the size if the refrigerator, the ice maker sucks. It puts out very small ice and it is wet ice, a lot of it gets broke up, dont take long to melt!

The clips used on the top shelf adjustment pieces simply break off and end up under the impellers stopping the dishwasher from working. Bad design and Samsung is NO help at all. DO NOT buy a Samsung dishwasher!

If you are expecting this oven to have two separate single ovens, you are terribly wrong. When we bake something in upper single oven the left side of the tray baked perfectly while the right side had raw dough. Of course we contacted to customer service and they promptly responded and send in a tech. The tech stated upper single oven will not bake unless you take the separator out and use whole thing upper and lower single ovens as whole one, despite the product sold and stated that it could be used as 2 single ovens. We called customer service again and after 4 complain tickets and 3 tech visits we learned that we paid 350 additional dollars for the good looks of lame product. This product CANNOT BE USED AS TWO SINGLE OVENS. You cannot use only upper single oven to bake. Last tech even stated on the ticket that, as customer we refused the repair after we lost 3 days of work to meet with theses hopeless people of Samsung techs. Not to mention they seriously check if the electrical power supply is good with voltage and amps on gas oven. They question my wife if she has a clue about the convection oven. Yah! Two different counties certified her as restaurant manager for fun and she ain’t been in restaurant industry in last 20 years. Also to the credit of Samsung they have great 1 year manufacturer’s warranty but unfortunately it starts from the date product manufactured. So if you purchase an oven & stove in Dec 2018 and that unit is manufactured Feb 2018, your one year manufacturer’s warranty expires on Feb 2019 so enjoy your 2 months worth of one year warranty. We have Samsung TV, Home Theater System, Refrigerator, 3 Samsung smart phones and this oven. I can proudly say this is the LAST product I purchased from Samsung. I dont want to see the word Samsung in my house anymore. Now if you are planning to purchase this duo oven I would suggest you to buy yourself a dutch oven and a ton of firewood, at least you can enjoy great outdoors with real fire and may have some good smores cooked evenly. That will be a lot more satisfying than losing tremendous time and effort try to explain people that their product is not doing what it supposed to while they were trying to achieve a different result with sending 3 techs to same issue. I am done with Samsung brand. Good luck to you.

The ice maker made on the door does not function well, it freezes up. I am on the way to buy old fashioned ice cube trays. Its a great concept to save freezer space but isnt working.

The story begins less than four years ago. We purchased an entire suite of Samsung kitchen appliances – range, refrigerator, dishwasher and over the range microwave. Since installation (less than 4 years ago) the range began turning on (by itself), a clearly dangerous situation. We found online that this has happened before with terrible consequences. We replaced this range with a Frigidaire range. So far, no issues. Now the dishwasher is not drying. I went through the manual and completed all recommended options to resolve this issue. I am now shopping for a new dishwasher, as nothing I have done seems to make the dishes dry. The refrigerators ice maker has always been an issue in that it does make ice but very inconsistently. The cubes are malformed and at times, it simply stops only to start again whenever it feels like it. I can say that the microwave has, so far, not given us any issues. I would like to warn anyone considering the purchase of any Samsung kitchen appliances to do your online research. I believe that if I had done so prior to investing thousands of dollars with Samsung appliance, I would have thought better.

I purchased this Samsung fridge at the Home Depot Woodbridge in Avenel. A week after, we experienced a leak until today. I called Home Depot and they are going around in circles. Samsung has canceled me twice the service. We have almost 3 weeks with this issue. None is getting responsible. I have lower back pain from picking up water. My arthritis is getting very bad for all the ice I removed from the middle draw.

I bought this Samsung refrigerator RF217ACPN from Lowes in August of 2011. In July 2013, the display panel failed and made it impossible to turn off the unit or change any settings. I called my repair technician who ordered a replacement display. After being backordered for two months, the item finally came in and he replaced the item on the refrigerator. The replacement failed to fix the problem. I have tried contacting Samsung support and their website is horrible, their chat service abominable and when I did finally get to chat, I was told I would hear from Samsung in two business days. Nothing after 10 days. I cannot find any repair service that will work on this brand. Lowes should not carry Samsung as the product is so bad. Wasted my money. Never again.

Have bought (FROM BEST BUY) the Samsung Family Hub Fridge 3 weeks ago. (SERIAL # 08EM43BH300343N. MODEL CODE: RF22K9581SR/AA) We tried to connected it to our iPhone (6) after downloading the apps. It didnt work. We called Samsung VIP Number & they promised that a technician will contact us... to no avail. We have been calling & calling again & after our 10th attempts, we were said that this product is new on the market & that Samsung Technician are studying the case. My question is the following, how can you introduce a new technology in the US market without prior testing it? Why do you want me to pay $4,000 for a technology that doesnt work? Your credibility is at stake as well as your after sales service. Your supervisor didnt even deign to call us back despite our several calls. If this the way you are treating your new customers? I have always bought LG product & I wanted to shift to Samsung! I do regret my choice & I miss deeply the courteous & most efficient after sales service of LG. In short if I have no echo back from you within a week time, I will return your fridge back to Best Buy.

I purchased and Stove from you guys. Y’all offered me a refund because the parts are on back order and then rejected the refund but want service. It either only had the range for 7 to 8 months and they serviced it 4 times and still not working. At a lost right now. Feeling duped by your company. Vickie **.

Dishwasher with water wall - It started to be defective a couple of months after purchase (stopped working and showed a message on the top of the door to indicated what the problem was). Got repaired. But since at first, the problem was sometimes present and sometimes it was okay, they told me it could not be repaired and I would have to pay for the visit if when he comes, he cannot see the problem. So I had to wait for it to be defective all the time for them to repair it. This happened after a month since the beginning of the problems.One year later was defective again but this time more than one problem had to be addressed. The pump had a problem. The water wall isnt moving so the dishes that are on the lower part are not washed. And the motor had to be changed (I dont know if this is the same thing as the pump). And I had to wait a whole month for the parts to be available so these problems had to wait. Then someone came and repaired, or tried to repair. The motor or pump works better, it doesnt make that weird noise anymore, but the water wall isnt repaired, the repair didnt work. So the water wall will have been defective for a month and a half if this time he is able to repair it, or longer if he is still not able to repair it.The extended warranty applies only if the same part is broken three times, not if one part is defective, then later another part is defective and so on. Also the extended warranty can apply if in the end the dishwasher will not be repaired, but how long will I have to wait for them to decide they end the trying to repair period of time? Also, this time they will probably replace the same part that had been replaced during the first year of warranty. But since it happened during the first year of warranty, it will not count for the extended warranty that started at the end of the first year. So even if the part is replaced a third time, the first time will not count.In other words, there is not much chance that my dishwasher that is always defective will be replaced. I am stuck with it. I will never buy a Samsung product again. This is a shame, it is always defective and all this time waiting for a repair wastes time of my warranty since nothing is happening. They should replace it after three problems, not three times the same part broken. And they should extend the warranty during this whole month when I am waiting for it to be repaired. It was an expensive dishwasher. What a waste of money.

Unfortunately, I fell in love with its center drawer and purchased a 4-door Samsung Refrigerator Freezer 3 and a half years ago, for $3200.00, without doing proper research. The model is RF24FSEDBSR and was manufactured in Sept of 2014. I still love the center drawer, but it is not enough to make up for the rest of the appliance. This is a prime example of a company that thinks highly of itself but doesnt care that it sells absolute junk. The number of problems and repairs for the ice maker, add up to this being the worst purchase I have ever made and that is saying something. I have put up with months and months of temporary fixes, thawing with hairdryers, mopping up pooling water on the floor of the refrigerator section and just doing without ice.Recently, I have had 3 service calls for the ice maker. The ice maker freezes solid and wont dispense ice. Then, I need to move all my refrigerated food to a cooler and my frozen food to the outside freezer; turn off the entire unit for 2 days, with both doors propped open; and put an air circulator/warmer inside, just so the repairman can pry the completely frozen icemaker out without cracking the wall of the refrigerator. On the last service call, he replaced the entire ice maker for about $550.00. My total out of pocket for repairs and service is about $850.00. I fully expect that amount to grow. Now, it sort of works, but makes very little ice, (which will not be enough with summer coming).I cannot get cubed ice, just crushed ice; there is water dripping down the front of the refrigerator and it is a constant source of aggravation. Samsung wasnt sympathetic or helpful when I talked with them, and they suggested that I should have purchased their 5-year Samsung Service Agreement for $1750.00 when I had a chance. Really? They were supposed to call me back (within 24 hours) 10 months ago, and Im still waiting. Complete waste of time, money, effort, energy and resources. Do not ever buy a Samsung refrigerator because they are expensive junk, was the advice of my repair person, who has owned an appliance repair business for many years. I could have saved myself lots of frustration, and money, if I had done my research.

Do not buy any Samsung product in Scarborough, Ontario. If you do, double-check first if they have any service technician in your area. I bought a fridge, model RB194ACRS, and after one year, my fridge stopped working. I called Samsung and they told me that they cannot fix my fridge because they dont have a service technician in our area. Samsung company, if you dont have service in the area, then stop selling your product. AGAIN, DO NOT BUY Samsung products!!!

I bought a fridge on 09/06/2013. This is a double door with ice maker and water on the door. So far I have had to call service for the ice maker 3x, it keeps freezing up. When I called on it, they suggested it needed a new filter - when the fridge needs a new filter it lights up on the panel, not lit. Also the water stream has lessened. Yesterday I noticed the rubber around one of the doors was ripped.

Samsung will not repair. Bought gas range at Lowes in May 2018. I lost the receipt which I understand my fault, Samsung send out appliances to stores with expire Manufacturer warranties so they dont have to repair. This is a gas range. Just got it install and has a leak. When I call they never said it was out of warranty. I follow back with them due to the email they send me. I call them. One person says it has warranty then another say that it does have one. So I have a New range fresh out of the box that Im not able to use and Im out $800.00 out of pocket. Ill never recommend this product. Have to buy a new range again. Im very dissatisfied with this brand. Jesus **

I bought a Samsung Refrigerator in 2007. Nothing but problems. 4 Ice maker installed at almost $400.00 a piece. I call Best Buy. They were no help. No one in the town that I live will do repair work. They said they would not repair. Was not worth fixing. I found one repair place in the next state. They charge me $95.00 just to come to my house. I called Samsung after this problem persisted. I thought they would show a little sympathy, not a chance. That equals to an ice maker every 2 years I have owned this piece of junk. I have bought 2 Samsung tablets, a phone, a refrigerator and a range. You would think that consumer loyalty would matter but it doesnt. This fridge cost me $2415.00 plus $1600.00 for ice makers that is a total of $4015.00. This is a bad joke. The kicker is Samsung also makes the ice makers. They get your money every way you turn. I bought a Whirlpool fridge 28 years ago. It is still working and so is the ice maker. I should have known better, stick with what works. I will never waste my money on anything that has Samsung on it again.

The dishwasher is one year old and from day one smelled like football locker room, even when it was empty. It was installed by Home Depot. I re-routed the drain hose higher to keep water from the disposal from back-flowing into the dishwasher, which I assume has no back flow prevention valve, given the amount of water left in the sump after running. No change. Ive owned and installed many, many dishwashers and never had an odor problem, even when they were full of dirty dishes.We bought a second home home with brand new Samsung appliances. A Stove, Microwave, Dishwasher, refrigerator, washer and dryer. We have issues with every one of them! Poor design and poor engineering is consistent throughout the entire line. I wouldnt even recommend them to my worst enemy! The seller paid $500 for a transferable extended warranty. It took him 3 months of constantly calling Samsung and hours of arguing to finally get the warranty transferred! So, if you have an issue with a Samsung appliance, well, good luck.In addition to the constant horrible smell, the dish racks are very poorly laid out and waste a lot of space. Good luck trying to fit 12 place settings into this. It does a poor job of removing coffee stains from cups. The upper rack has only 2 height settings. On the higher one even small saucers hit the very useless top cutlery rack. On the lower setting you run the risk of the washer arm hitting any moderately tall dishes or pans, which causes food to stick to the dishes.I am speculating that the smell is caused by incomplete draining. There is filter that needs constant cleaning, but even keeping it clean doesnt prevent the smell. There is a sump under the filter where water pools, but that should be clean water? But many other dishwashers leave some water in the bottom and do not have this horrible smell. And, at this price point, the dishwasher should have a food grinder instead of a filter that needs constant cleaning! Again, poor design and engineering! The dishwasher is very quiet, and if you set it up within the confines of the poor design and engineering, it will usually get things fairly clean. But you can find many, many other dishwashers for much less money that will do a much better job every time, and smell fine even with a load of dirty dishes. Dont fall in love with the pretty face! Buy something that works!!!!

Never ever buy a Samsung appliance. Had a Samsung oven and the water was boiling and then the oven top turned off and I went to turn the burner on again and sparks and arcing and loud booms and then smoke. It had burned the wires in the back almost clear through to the oven. Samsung repair came out and sent pictures and documentation to Samsung. They continually claim they havent received them. Then another says they have and it is only cosmetic damage. It is over 3 weeks of trying to deal with them. Never, never buy Samsung.

Purchased a Samsung side by side in July 2015. About 4 months ago I noticed an odor in my freezer and fridge. Contaminated my food and made the ice taste terrible. I pulled everything out, cleaned every inch of it with baking soda water and put a box of baking soda in the freezer and fridge. I still have the odor. Had a technician come out because my ice maker was not producing ice and asked him about the odor. He could smell it too. He checked the drain, coils & compressor and found nothing wrong. I cleaned it out again and still have the odor. The technician said it smelled like celery. Agreed, but no celery in my fridge. I cannot keep butter or cheese in my fridge unless its double bagged in zip locks. The smell will not go away and its driving me insane. Should have stuck with my Whirlpool.

Great heat that spreads evenly on the glass top. Strange to have heat cycle on and off but it does not affected cooking at all. Overall it is the best stove/oven combo we have ever owned. I would highly recommend Samsung products.

When our microwave broke, we were planning to replace with the same brand we had, but the Samsung was such a handsome model, we were drawn to it. The price was better than the one we had, it looked better, and once it was installed (very easy, by the way) it was quieter than the old one, and worked just as well.

In November 2015 we purchased a Samsung Electric Range with Black Stainless finish. The model number is NE59J7630SG, recently we have noticed that the paint is flaking off around the oven door. Your hands do not come in contact with this area. We contacted Samsung and they told us it was too bad but they call it a cosmetic issue, so it is not covered under any warranty. The Best Buy protection policy does not cover it as well. After viewing many complaints about Samsungs Black stainless issues on the internet, both ranges and refrigerators we decided to push the issue. Samsung said they would send a repair person out but if the issue was deemed cosmetic we would have to pay the $200.00 service call. We have sent pictures and done everything they wanted and they will not back the product. It is my (and many others) opinion that appliances should not have paint peeling off of them after 2 1/2 years.

My fridge did the same thing as been reported about these type refrigerators, the back panel freezes in fridge side and stops cooling fridge. After multiple times pulling back panel off and defrosting with a hair dryer, I did all my research online in forums and here was what I did to solve problem. I found out it was a fairly inexpensive defroster type electrical thing that clipped onto the defrost line behind the panel where the fridge side cooled, so I replaced it. When the fridge goes into defrost mode is when the pooling water problem happens, because the drain hole is frozen but if you take a piece of clothes hangar and wrap one end around the defrost line and allow the other end to drop into drain hole, it will heat up and keep drain hole from freezing. It has been working for about 4 years now without any problem, except only produces crushed ice.

We bought a new set of Samsung for the house (wash/dryer, refrigerator, stove, microwave, dishwasher). No issues with them except for the dishwasher.The DMT800 is the most expensive Samsung dishwasher, and seems to have a lot of issues in my research. After only three days old, we got Error Code 5E (or SE): blocked line. Then we reset the breakers, unplugged it...made sure no vent line was pinched... Then it worked for three days, before we got Error Code PE.We called Pacific Sales (the retail store), and they will NOT return a dishwasher... NO return policy (after only a week since purchase). They scheduled a repairman in two weeks, and told us to call Samsung to try to get an earlier appointment.Spent a total of 2.5 hours going back and forth with Samsung and Pacific Sales, as you are required by Samsung to perform various steps to resolve the issue (like resetting circuit breaker, unplugging it for 20 minutes, running it empty, running it in sanitize mode...).We were told by the retailer, Pacific Sales, that Samsung repairs are behind schedule (maybe because of their bad dishwashers) and that the earliest appointment is in two weeks! They said to call Samsung directly to try to get them to come out earlier. After over three hours of calls...we are to wait another two days to see when the Earlier Possible appointment may be. The dishwasher went down five days ago, and now we may go two weeks (washing by hand like we did as kids... oh fun!).TIP: Not sure what the cost is for the Extended Warranty, but saw many websites with reviews that it may be worth getting, as you will have guaranteed issues over the first 1.5 years.TIP: Also, does installing yourself void the warranty? They charge $95 for installs... After the first repairman comes, we will only let the repair guys touch it to maintain the warranty.TIP: A common problem is with the racks breaking (top one specifically), so call Samsung immediately if it happens, as you may need to do it a few times before warranty is up.

My refrigerator stopped working on 11-19-11. There was a lot of water on the floor and the refrigerator and freezer were both warm. I contacted Sears and was advised that someone would be out on 11-21-11 to repair. That did not happen. I called Sears again and a repair technician came out on 11-22-11. Said he replaced a filter and recharged with coolant. Told me should be cold in a couple of hours. At 4pm, it was still warm. I called Sears again. Repair technician came out on 11-23-11, told me there was a major leak in the cabin part of the refrigerator. He said they would order the part and it would be shipped directly to my home but of course that will not be until next week repair said they would be back on 12-1-11 to repair. I only had this refrigerator for six months. Its the day before Thanksgiving and I have no refrigerator. This is depressing.

Just reached the 6th year of owning our Samsung Side by Side Refrigerator RM257ABSH which we paid nearly $3000. A&E (Sears) is the only repair option... I called every repair place and also asked for referrals to repair people they knew. The A&E repairman that found the leak in our coil was very knowledgeable, but the coil I paid for never came in. The appointment date came and went with no phone call. I called A&E, three or four times before I found out that their parts source no longer carries the coil and they had move my appoint from the 6th to the 20th of February. I called Samsung, since my fridge at this point has been down for 4 weeks and was given Customer Relations... after four business days of going back and forth between A&E and Samsung, I was told that the coil is no longer available and they would have to buy back my fridge.The A&E repairman during the service call told me coils are the most common problem with refrigerators... which means that when you buy an expensive refrigerator from Samsung, you cant count on them keeping parts past the 5 year warranty. The Customer Relations person told me it was past its 5 year warranty point that they carry parts. They offered me a buy back that is reduced by 10% per year. I could have fixed the fridge for $495, instead I trash a $3000 unit for a few hundred dollars... What a deal!!!!!The total repair cost by A&E was $495.00. I paid $185.00 down for parts and the service call. Now I am out of $1500-2500 for a new fridge and Samsung may give me a small buy back amount! My advice... Never, Never, Never buy a Samsung refrigerator because they may not carry your parts after the warranty. Their fix is to give you a few hundred bucks and send you on your way to your next purchase... which in my case will never be a Samsung!!!

We have had our new Samsung microwave (Model ME21H706MQS) for less than 1 month. The turn table has stopped spinning because the glass plate no longer engages with the spinning wheel which appears to have dropped down. The motor still rotates but it no longer catches the plate. When I called Samsung customer support I got a guy that spoke with such poor diction that I had to have him repeat everything 3 times. Waiting now for a service appointment. Keep you posted.

Approximately 11 months ago I purchased my first and last Samsung product. The refrigerator, rated high by Consumer Reports, is leaking water into the crisper and pooling underneath unless removed daily. Mold builds on the door seals. There is frost in the freezer. I purchased the refrigerator from Sears, and fortunately, it is still under warranty. The Sears repairman came out and stated this is a flaw with the refrigerator. He ordered the necessary parts, which have arrived from CA. However, the repair will not be completed for several weeks--scheduling.......

Ice build up on walls and crisper. Temperature fluctuations inside the freezer and fridge. Unable to maintain set temp. Operating screen broke and now the system not respond. Just beeps loudly. Compressor is loud like car engine non-stop on. House Fire danger with compressor on all the time. Complaint filed bbb.org to Samsung response but Im sorry. I hope youll purchase another Samsung product. Im SOL.

Samsung has served me well. I have had no repairs or maintenance problems. Ice makers seem to be most often a problem in most refrigerators, and mine has worked with no problem that required service.

The compressor under warranty are in my fridge. Samsung comp. getting no help.

After complaining about the ice maker on the RF263 for over a year because of poor production, Samsung said nothing could be done to shorten the cycle time. I am getting about 1 cycle per four hours. Even with Power Freeze (as recommended in the owner’s manual).I called Samsung tech support and they said that power freeze would cause slower production of ice. They said that the filter should be changed more often than six months and that I should not be using a whole house (huge) water filter. They asked me to press the reset button (and hold for 8 seconds), which I did and the ice dumped. They said not to expect ice for 12 hours and that I should be getting a dump about every 1 and 1/2 hours.Furthermore, the OM says to flush the new filter with at least six gallons of water – without telling me how to flush it! I asked why none of this was discussed in the woefully inadequate owner’s manual. Whats more, all the techs know is what is written down in front of them, without having any knowledge of why or the logic of what they are telling you to do (or not).

Fridge is nice looking but makes a lot of noise which they say is normal. I think not. The gadget that closes the french door is already broke on a fridge less than 2 years old. Samsung makes a nice looking refrigerator but quality is not there. Not sure I would ever purchase another one.

Our Samsung Flex is two years old. The refrigerator stopped working three weeks ago. The first repair person stated we needed a certified Samsung repair person. We called Samsung and we were informed that no one in our area was certified. We had another repair person to look at our refrigerator and he stated if he fixed it the warranty would be null and void. After numerous call to Samsung we have a $3000 refrigerator that does not work and a company that does not stand behind its product.

My wife picked out a 2 drawer Samsung fridge for $1800 at Home Depot. After 3 weeks I realized one morning our kitchen flooded and into dining room. When I realized the water was coming out from the bottom of the fridge I shut water off. Called Samsung. They were so not customer service at all. Didnt care that one my kitchen and dining room was flooded. I dented our new fridge pulling it out to shut off water. Samsung finally sent out a service person after a week and he replaced pump that was bad. Said he would come back to fix dent and never did. These fridges are crap. Dont waste money.

I love the look of my Samsung refrigerator but the functionality is non existent. It doesn’t make ice. It freezes up. The main compartment doesn’t keep temperatures cool enough for safe food storage. Samsung has known about these design flaws and continues to sell product they know will fail. They don’t stand behind their product and calls are routed to a third party call center. I will never purchase another Samsung appliance.

We bought the Samsung Smooth Top NE595R0ABSR stove and for the first year it was awesome. Heated things quickly, oven did not heat up the whole kitchen even when roasting a turkey. THEN - 14 months later turned on the oven, there was sparks and it blew the breaker. No warranty and with research found that it was common to lose a oven element ever so often but only if you use the oven, which we do every 10 to 14 days. Then the burners start going out, but only if you use them often. OK I admit we cook our meals and dont dine out, silly us for wanting a reliable stove. I wish I could give it negative 4 stars. It looks good so -5 would be too picky.

We bought all Samsung appliances for our new home. The fridge lasted 2 years, needed a new motherboard and fan. Our washer is the exploding machine, on recall, check if you have one... Our dishwasher broke 5 times in two years, we had to pay servicemen 120 bucks each time to look, motherboard, seals, racks, etc. Everything replaced. Samsung service said initially they would replace machine before one year, but it dragged out longer, so they said, Too bad youre no longer under warranty. It was never fixed. A so-called Samsung guy showed up, said we should not use Rinse Aid, causes bubbles. I laughed at him. No one from Samsung had anything on file he came to our home. I met two people last week at Lowes looking for a dishwasher, they had the same machine I did. We laughed. Never again. Samsung dishwasher the worst ever! Stay away!

I own a Samsung Refrigerator model RT33FARZASP/TL, purchased two and half years ago. The refrigerator bears 10 years warranty which is not cooling at all. I lodged a complaint with Samsung customer care, they sent their representative who said gas of the refrigerator has leaked out and I have to pay for the visiting charges and gas filling charges plus parts. When I said, its under warranty, he said warranty is only for compressor. I argued gas remains in the compressor only, and if it has leaked that means the compressor is not good but he didnt accept my argument and insisted to pay the cost of repair. Gas filling will be done by them on 30.04.2017. Earlier I had been using other brands, normally they work 10-15 years flawless.

Samsung SR2545 refrigerator - In the last two months, we are getting pieces of ripped hose inside our cups when dispensing ice. We have checked all hoses, removed ice dispenser and searched everywhere for this line/hose thats tearing and falling into our cups. Help!

We have bought Samsung electronics for many years. In 2011 we bought all new kitchen appliances, top of the line Samsung. It is now 5 years later 2016 and we have a dishwasher that needs a new motor, the most expensive part approx $600.00. Now our fridge has leaked from the water dispenser and flooded our kitchen twice. It just starts pouring by itself. Of course this happened while we were not home and then again during the night. We thought the first time may have been a fluke but it was not. The electronics on the door stopped working. The replacement part at $400.00 did not work. We also have a leak inside from one of the vents in the back that leaks down the back and pools under the crispers. The tech at this point is not sure what is wrong with it. He now suspects the motherboard. The leak inside will require the whole inside back of the fridge being replaced. These repairs are going to make it not worth fixing. Of course Samsung says Im sorry there is only a 1 year warranty. They will do NOTHING. The appliances are barely 5 years old. How can they possibly not stand behind their products with problems such as this? We all know appliances last many many years with no problems. The tech we are using used to be a Samsung tech and reported how hard they make it to be a tech. The techs even complain about Samsung. I gave 1 star because you have to put something there but I feel less than zero. We will never buy Samsung appliances again. We also will question any further Samsung electronics. We spend so much money on Samsung from cell phones, tablets, tvs, etc. you would think they would do something to help us out. This is the thanks we get for being loyal customers for many years. We now have to buy a new fridge that will be around $2k if we are lucky. The dishwasher will have to be replaced. We have not had trouble out of the range or microwave yet, we hope we dont! What a way to have to spend your hard earned money. Again, we will never buy Samsung appliances again. Be careful because we have a Kenmore washing machine that is made by Samsung. Kenmore is not Kenmore any more. All you have to do is ask Sears, they will tell you. The appliance brands today are not what they say, you have to ask what company made the appliance. I have a beach property that I have recently bought a dishwasher, range, hot water heater and AC. The company I purchased the different items from say that there are a few manufacturers and then a name goes on the same thing with a few differences. Buyer beware!

I bought a side by side fridge. Had it 7 mos and the freezer worked but the fridge didnt. It was not cooling at all. I called Samsung. It took them 5 days to come out. When repair guy came out I asked him why does Samsung have so many bad reviews? He said the side by side are notorious of having problems. Bought a Samsung Washer. Nothing but problems with it. The service tech has been out 4 times and still have not fix the problem. I DO NOT RECOMMEND SAMSUNG PRODUCTS AT ALL. Do your homework. By the way the fridge was 1,900.00. Not cheap.

We bought this Samsung convection microwave oven and had it two weeks and inside Glass Shattered. Very very dangerous especially when a child is standing in front of it. Very very disappointed with Samsung on their products. We bought all the Black Stainless Samsung products, Microwave, stove, dishwasher, fridge, washer & dryer. And within days there is scratches on every item we bought. We spend over $1,000 and within one week everything we owned looked like it was already 2 years old due to the awful scratches. We waited 3 months to even get them, they had to get them from Korea. Now have to wait another 3 months for a microwave which out of 500 complaints from glass shattering the new one will probably shattering again. Because Samsung wont recall this horrible item. Customers DONT buy Samsung especially ANY Black Stainless.

I purchased a Samsung kitchen package on 3/27/2014. On 4/5/2015 I put on the self cleaning mode. The oven worked for approx. 30 mins. and the oven shut off and cannot be used. The oven door is locked shut.

I bought a Samsung Refrigerator in June 2012. The ice maker never worked right and I just replaced it in June and this one doesnt work right either. Its always out of ice and Im the only person using it. The Refrigerator got stuck in the cooling off setting last night and I lost everything in the freezer. The Refrigerator side freezes everything on the warmest setting. Im replacing the Refrigerator in December and I will not be buying a Samsung.

I have a 3 month old Samsung DW80M2020 dishwasher. The flashing light on Normal was the reason called for service as that is a signal something is wrong. I troubleshoot everything that was possible for me to check, service was dispatched from a company name of Nisi. I was told machine was out of balance and that they corrected the problem. Wrong. The problem still exists. Dispatched another young man on Friday and he noted on my ticket that he adjusted drain hose and that I should have no more problem. Wrong. The light was still blinking. I called again and they gave me a repair ticket number and the phone number for the same company that was out 2 times already and they told me they would not come out because it was not installed properly, How did it work great for 2 months if it had not been installed properly. Customer service is non existing at Samsung in my opinion.

I have a one year old Samsung dishwasher and was just told it would cost me $600 to repair it. Of course the warranty just expired...I bought it from Home Depot last year and within 2 weeks was having a problem with it, wouldnt drain, didnt clean well, smart auto error, technician came out to repair and not surprising this wasnt the first time he saw this issue. I wanted to replace it, but of course Samsung wouldnt do that and had to settle for the repair. It is next to impossible to talk to anyone who knows anything at Samsung. ZERO customer service satisfaction! Technician told me to call Samsung and see if they will pay for parts and I would just pay for the labor...I would rather have all my fingernails ripped off than to make this phone call as we all know how this will end! I am so frustrated and angry with Samsung. How do they get away with this??? I would like to take my complaint further, any suggestions? Maybe the BBB? Has anyone attempted this.

There is not quite as much room as I expected. Also one of the door shelves broke in the first 4 months. The company was great and sent out repairman who ordered and mailed new shelf. Overall very happy with this fridge.

I purchased a dishwasher dmt800rhs from best buy with a extended warranty. It took from Nov. 26 until Dec. 19 for them to fix my dishwasher.

Will never purchase another Samsung anything. Purchased 28 cu ft refrigerator year and half ago. Problems w/ the ice maker from the day I purchased. Same as other customers - ice maker noisy and would freeze up. You call Samsung and they walk you through everything you have already done and then refer you to another number that will get back to you. When they do they leave a message to call back to the original number. Called again and was told Id be referred to an authorized repair dealer. Then notified 3 days later that there was none in my area. I did some searching and found one who stated they were. They came out the next day and found the problem (definitely Warranty) but fridge was over year old. I had been dealing with this problem since I purchased it and was told noise was normal. Took about 39 min for technician to discover the ice maker was assembled incorrectly from the factory. He reassembled it and put it back in and the ice maker has been working well (its terribly slow) for 4 days now. No knocking and loud noises. Interesting that he figured it out and Samsung didnt have a clue. Apparently they have been installed in the factory incorrectly. Ill gladly join a class action suit against them! Samsung doesnt seem to care about the consumer at all. Samsung Blue Ray DVD player just quit after approximately a year. Had been a gift from our daughter. I love the fridge when it works but am very worried reading other complaints. Ice maker was terrible until technician from Back Canyon City (small town north Phoenix) came to the rescue. Thank you Jeremy of Accredited Appliance.

Do not waste your money on this piece of garbage. Not even 4 months old and I currently have a broken refrigerator that wont cool above 50 degrees. I have been told that the motherboard needs to be replaced. The fridge will not cool anymore. Go online and you will see that this is a very common problem and I guess Samsung does not care. Samsung is not standing behind their product but the local repair shops are being kept busy!

I purchased the stainless steel, refrigerator with french doors, bottom freezer, and ice maker. What a $1300.00 mistake!!! The ice maker has no regulator; so, it only stops making ice cubes when the container is so full that the cubes are spilling behind the freezer. Every time we open the freezer ice cubes slide out from under the door and spill all over kitchen floor. We are constantly wiping up melting cubes and there are always wet areas on the floor. I called Customer Service; I was told it was a design flaw and they are aware of it. Unfortunately, there is nothing they can do about it. Seems like an unacceptable answer doesnt it! I certainly wish I had known about this design flaw before making this purchase. Now I am stuck wiping ice cubes and water up every time I open my freezer. I WILL NEVER PURCHASE A SAMSUNG PRODUCT AGAIN.

I have a Samsung 4 door refrigerator that is just over 2 years old. The ice box has started to crack, I spoke to Samsung and they are not interested, this is the 3rd Samsung product I have had problems with (microwave, dishwasher and fridge) and do not think their products are any good and would never recommend them. I will never buy this crap again and I do not know how they are allowed to sell it here?

Works great and QUIET! Easy to load and the controls are simple to use. Looks good (black stainless steel). Seems to be energy efficient and the time to wash a load is comparable to other brands. The price is similar to other higher end dishwashers.

Very bad customer service. My refrigerator leaks - they try fix it over the phone... all I can say they are not on refrigerator business.

Purchased the Samsung NX58F5300ss/AA Gas Range in December of 2013 from Best Buy. About two days ago my wife was going to cook breakfast but noticed the display panel was blinking and displaying the letters SE. I called Samsung Customer Service, explained the problem to them. They told to reset the circuit breaker in the house panel box and that would fix the problem. Needless to say, that didnt fix the problem. I called Samsung again, told them their fix did nothing. Samsung offered to setup an appointment for a service call but would not tell me what the service call would cost nor would they give me any information as to the probable problem could be.Based on other reviews, this error code of SE is a known problem but Samsung has not been helpful at all in trying to help me resolve the problem. Also based on other reviews I agree that it would be cheaper to buy a new range rather than calling a Samsung repairman.

We bought a Samsung gas stove about 2 years ago for about $1200. Today we found out that we will have a nearly $300 repair bill for a new igniter in the oven. It seems that because we used the oven every day one or two times, the igniter was burned out. This is just incomprehensible to us! I also dont like the burners on top of the stove. Two are large burners with lots of BTUs. Both, one more than the other, send flames around even the biggest pot I own. (Think huge stock pot and a large 12 frying pan.) What good are BTUs if you always have the burner on slightly over medium even to heat water for pasta. This stove is very attractive, BUT it is all show and no go!

The fridge model no: SR-688EV with serial no: **** has sensor that is beeping even when the fridge is closed and the fan is not working. The freezer compartment is working well and only the fridge compartment does not work well.

DW80F600UTS - We purchased a new dishwasher in August of 2014 but it was not installed until the house was completed in January of 2015. Not only does this dishwasher take over two hours to cycle through, it has NEVER cleaned the dishes. We basically have to wash the dishes before we use it and then use it on the heavy and sanitize cycles. It has become a very expensive dish-drying rack! We have contacted Samsung numerous times and have had a technician here twice. They can find nothing wrong with the machine. According to Samsung it is working within specifications. Apparently dishes with baked on food is acceptable to Samsung. I complained all the way up to the presidents office and was basically told that if another technician came out and found nothing wrong, we would have to pay for the service call. Whatever you do, do not buy a Samsung dishwasher. It is a POS.

We had the first one go out last year right before thanksgiving. Samsung sent out A&E local service tech. He was rude to my wife and told her to unplug the unit. We lost all our food - they dont care. But a manager at the local Lowes exchanged mine for a new one. Now same thing, seven months later same thing, this time the service tech said he knew what was wrong as he walked into our house said that it was a design flaw and it happens to all of them. Now were going on three weeks with four kids without a fridge. I spent 2 hours on the phone with a representative and he was even laughing at me a couple of times. Ice will build up and the blower fan is grinding the ice causing the cord to get hot will burn you when you unplug it. Afraid it will catch fire but they still just laughed. Please dont buy from Samsung. They have no customer care at all.

We have had this fridge for almost 18 months. We bought it from Best Buy along with a 5-year warranty. When Best Buy delivered it all 3 doors had massive dents in them. They brought new ones within a few days. The ice maker has spewed ice chips no matter what size/shape the glass you use or where you hold it under the dispenser, ice goes all over the floor. The ice maker makes so much noise in the process of making ice that it makes a crashing sound. The right side door doesnt stay open!!! The wonderful techs at Best Buy have been out at least 5 times to repair both, along with sending new parts, etc. and it is just the same as before they tried anything new.This is a defective appliance and NO ON CARES!!! The go through the motions to honor the warranty and now there is nothing they can do. Samsung is even more worthless. How can two large companies be allowed to continually rip people off with products and services that dont work properly? Are there longer morals and truth in business? Who do we have to stand up for all of us collectively? Where is accountability?

We purchased a counter depth refrigerator back on 2012. We have had nothing but problems with the ice maker and switch to dispense ice since we had it. Not only did we spend a lot for this refrigerator, we have continued to have to sink money into it to keep it working. Then we bought the $500 over the range microwave. Bad move!!! After having for one year, the number buttons on the front became hard to work. Now we have 2 numbers that wont work at all. But of course they are telling me that they dont cover this under the warranty. What good it the microwave if you cannot program in the time to cook??We also bought the induction range. I hope this holds up. We will never ever buy from Samsung again and will also advise all family and friends of our bad experience. My sister also had same issues with her Samsung refrigerator. Samsung might make good TVs but their kitchen appliances are a piece of junk and they do not care how much you spend on them, they will not cover repairing a function like the number buttons! Unacceptable!!

Remodeled our kitchen Summer 2014 and purchased all new top of the line Samsung appliances (Fridge, range, micro & dishwasher). Definitely not cheap. 6 months in was the first service call on the Fridge. After 4 calls finally repairman sent out to access a dead ice maker. He shows up & states I need a new ice maker and had to order it. No ** Sherlock! Fixed it on second service call. Now 12 months and Dishwasher makes a loud bang then stops, making only a loud electrical hum. You know that hum, the on that says the pump/motor just crapped its pants. DREADING calling Samsung repair again. NEVER AGAIN WILL I BUY A SAMSUNG APPLIANCE!!!