Purchased early 2010, in the first years had to call for service two times. So when close to time when 1 year warranty would be expiring, got a phone call wanting to know if I would like the extended warranty. Usually dont purchase, however with 2 problems early on figured I should. Purchased 2-yr. extended warranty and so glad I did because within that period had two problems per year. When that warranty period was getting close to expiring, I didnt get a phone call or email to get another extended warranty. So I called to purchase another. But guess what, our refrigerator wasnt eligible? Wouldt tell me or my husband why not? But pretty much figured it out that they knew we had a lemon and didnt want to offer us a warranty anymore. However, between my husband and myself calling and talking to multiple people, we finally got the right person and she authorized us purchasing a second extended warranty but of course this 2-year warranty was almost double than the previous 2-year warranty purchased. But it was so worth it because we have already had one service call during this period. Wish we would have qualified for a new fridge, but the problems werent the same within the time frame required to get a new one from Samsung. Moral of story - if you have a problem within 3 to 6 months of purchase, you are probably in for more issues. Keep good records. You might qualify for new one from Samsung. So to recap... Purchased in 2010 and have had 8 service calls, 2 extended warranties. Will not purchase another extended warranty and if it has an issue again after current extended warranty expires, we will most definitely chuck it.

Poor quality item. Dont waste your money. Multiple problems that never seem to end. I would not accept a new unit... only my money back to purchase another brand. This microwave is a total rip off.

Samsung slide in electric ranges have a design flaw which makes them fire/burn hazard. If you just bump the burner controls they immediately go to high heat. Unnoticed it causes fires and personal injury. We had a fire. I contacted Samsung several times and they will do nothing. Please read other reviews on Best Buy site regarding Samsung slide in electric ranges. They will support my claim. I bought my range from Home Depot and they will not let me return it.

I bought the Samsung french door refrigerator which was not inexpensive but I thought it would be worth the money. As soon as the warranty was out, it started to make a really loud noise. Apparently, frost builds up behind a panel that I cannot access and the circulation fan hits the ice. I have had a repairman out twice. Samsung says to unplug it for 5 hours and let the Ice melt. I have to do this every 5 days. Sadly, this is junk and I am probably going to have to get a new refrigerator after only three years. If there was a lower review that one star, I would give it.

If there was a negative star... thats what I give our four year old dishwasher. It worked okay for the first year, then dishes were always cruddy, even if we carefully rinsed them. We were forever cleaning it the filter, which was never actually dirty, but to no avail. Then, we started getting the dreaded OE error. Wed restart, and it would generally go, though wasting the fill water in drought struck California. Then, it would not work, right before New Years. Repairman came out, correctly diagnosed the problem, replaced the electronics board for $380. Four weeks later, OE flashing again. This time it was the water valve. The repairman did the rest as described by Samsung to diagnose it, as he had the previous time -- I watched. Replaced THAT part, for another $320. Worked once, then OE began flashing. To say that I am LIVID would be an understatement. I called Samsung and got the company line that because it was so old... My last dishwasher lasted 22 years. By the way, we also bought a Samsung refrigerator. Within a year the in-door water began leaking inside the fridge and then freezing under the bottom door, effectively gluing it in place. This, like the OE problem, is a well known problem and Samsung refuses to fix it. NEVER again.

Samsung fridge SR320MLS purchased 3 years ago at Noel Leeming Manukau, NZ. But after a year and a half I found out its left and right both inner shell hook for vege bin is broken at small coin size and Samsung has replaced it to new one, it was smooth and good. But a year and a half now from replacement,exactly same place of left and right inner shell is broken at small coin size but this time Samsung service NZ, they wants to stick some patch on both side of broken inner shell. Imagine about it Ive paid $1,134 for good look stainless fridge for good fresh stuff for my kitchen but do I have to use broken shell fridge with ugly patch because of Ive choose weak and wrong product, that seems like a manufacturing fault? Are you happy at all? Of course not!Therefore I asked them for replace it to another right stronger model with extra payment but they didnt allow it for 2, 3 times so Ive required for talk with NZ general service manager for and she called me for 2 times but unfortunately my battery was flat and I was at outside so again Ive let them know good time to contact with me but neither G.S didnt contact me nor Im able to speak with her through call center. It was 3 months ago until now they did resolve my claim and G.S never contact to me. How many times do I have to contact to service center??? Because of they are wrong product totally it was more than 5 times. Now Im very sick for Samsungs after service. Please tell me something, what shall I do?

Purchased refrigerator in BLACK finish (RF28HMEDBBC) to coordinate with other appliances in my kitchen. Upon setup by delivery personnel I find surface scratches on the face of the doors that are in even patterns, they agree must be from rubbing during shipping. The salesperson from Lowes agreed to order new doors. Before doing any cleaning of the surface I referred to manual and used only recommended method of cleaning which is damp cloth followed by dry soft cloth. This method leaves swirls on finish plus near the handles I see new scratches apparently from fingernails that have swiped the door while reaching for the handle to open it (nothing else has been near that area except my hands). Also manual suggests polishing the surface once or twice a year but does not say with what product. I called Samsung and they could give me no answer to what product they recommend. The new doors arrive with another series of scratched patterns so obviously the finish is not durable at all! None of my other black appliances (other brands) have any marks and are several years old. Lowes is willing to again order new doors or swap out for another brand. I am writing this as a buyer beware notice and curious if others have had similar issues.

I own a Samsung frig and so does my son. We bought them 5 1/2 years ago. The warranty was for 5 years. Now, 6 months later we can NOT find anyone to fix them. They say that they have their own repairmen trained to make the repairs. I sent $3000. on my fridge and now I cannot get it fixed for 11 days. I run a childcare from my home and so I am now losing income for those 11 days as well as all the money spent on the extended warranty and the fridge repairs which they wont even give a rough estimate cost. Do not buy a Samsung fridge. They are next to impossible to get fixed. The service department took 3 days to call me back.

Purchased an entire Samsung suite, got the 3 year warranty plan which was good. French Door Refrigerator has had issues 3 times. (1) Freezer door balls fail out. (2) Broad that control temperature stopped working. (3) Temperature sensor stopped working. Lost Food on 2nd and 3 event due to being out of town. In fact I have had issues with the entire suite except the oven.

We have had this fridge for less than 3 years, as early as 6 months from when we bought it the ice maker would stop working and the fan would get loud, after having a service tech out he said it was a common issue with these as they constantly do this, so I went on line and found numerous people with the french door and ice maker combo have the same issue--Seems like a design flaw, but Samsung doesnt seem to do anything about it. So usually once every 6-8 months I would have to dump the entire fridge/freezer (we keep an old fridge in the basement essentially to allow for this) and unplug the fridge and allow it to thaw out overnight, then I remove the back panel of the fridge (inside) and thaw the cooling unit out with a hair dryer, re-assemble it and we are good to go.The last year we seem to be needing to do this every 2-3 months, I had to do it tonight after 5 weeks--This is ridiculous. My wife said, Wow you are getting really fast at taking this apart and thawing out the cooling unit--While this was meant as a compliment, its kind of crazy that I need to become fast or good at thawing out the fridge--The one in the basement thats 15 years old I never have to touch--The thing is we own a Kitchen cabinet business and we always have to recommend appliances to clients, guess what we DO NOT recommend to them, 1) samsung appliances in general (just replaces 4 year old samsung washer/dryer set) (2) fridges with ice makers. So please do your self a favour and do not buy this fridge. Samsung needs to stop making the RF25HMEDBSR OR ANY UNIT SIMILAR AS ITS A PIECE OF JUNK.

When I purchased my new home in July of 2010, I decided to buy my dream refrigerator along with it. I purchased the Samsung French door from Lowes for about $2500 - a real splurge for a single school teacher. I didnt get the extended warranty because I figured that anything that expensive would be well made with excellent customer service. Wrong on both counts. The first refrigerator lasted two weeks. The water spout wasnt working so Lowes told me to get a plumber. I had the plumber come and $100 later, the problem was still there. Finally, after a lot of complaining, Lowes switched it out for another one. I blamed the problem on Lowes, thinking they gave me a floor model. The replacement worked much better until I noticed snow on the right side of the freezer (about 6 months later). Of course I figured I did something wrong. I was still in denial that Samsung would sell a piece of junk for top dollar. I cleaned out the freezer and was careful about closing the door. Then I noticed the food in fridge would be completely soggy to the point where I had to throw things away. My biggest mistake was waiting a year and a half to call them. They told me to troubleshoot and go from there. This past holiday, the snow was so bad that my food was ruined in the freezer. I have gone the rounds with Samsung. They told me it will cost $500 and they will not pay any of it. Basically, what they are saying is it is okay for them to sell a product to a consumer for $2,500 and then expect a repair of 20% of that price in two years. Mind you, I am a single senior who barely opens the freezer or fridge for that matter. I take care of my things and never in all my years had to repair or replace any appliance owned. Samsung needs to make this right. They need to step up to the plate with integrity and replace all our defected refrigerators. Consumers have rights. It is illegal to sell someone something and not have it perform the function it was meant to do. I am boycotting all Samsung products and urging you to do the same. Please, please, please if you are considering a Samsung, please do not purchase. This refrigerator is defective.

I bought refrigerator and washing machine. Both have 5 year guarantee. But unfortunately I face a trouble, first with the washing and after that with refrigerator. As I informed them on phone that I faced this trouble with both products and need them to be repaired. They said, Yes we can send repairer to fix but you need to pay for that if there will be your fault. I asked that how can I trust you? She was rude and answered me, Maam technician will see then let you know and if he said that its your fault then you have to pay him the inspection fees, and along with that if I want to fix that so for that I have to pay again. That was very embarrassing for me.Now my machine is leaking water with every wash, and my refrigerator also not working specially its freezer. This will be the second summer Im facing this problem. They are not ensuring anything. So regret to buy these products. I recommend everyone to not to buy Samsung products because at the time of selling they promise for everything but if we face any trouble they show us terms and conditions. Their motive is to sell the product not to provide after buying satisfaction to the customers.

The $3000 refrigerator (RFG297) has door hinges that began to rust within a few months of purchase. The icemaker began to chew up plastic and deposit it into glasses being filled. A replacement bucket that I purchased solved the plastic problem but the dispenser routinely cloves with refrozen chucks of ice.

Bought a Samsung refrigerator with a 5 year extended warranty from Lowes and it has been broken 5 times and the warranty expires in 4 months. I don’t trust the unit and may have to get rid of it at a significant money loss.

Purchased this range in 2014, bought extended warranty, so the warranty just expired. This is the induction and convection range. We could never use a small pot (6) in front, which was really annoying, service people could not fix it. We could have lived with that but now our broiler element burnt out and they quit making parts, so we are hooped. An expensive range done after 5 years. It will cost us at least another $3000 to get a comparable range.

Bought the refrigerator (Model RF263AEBP) and electric range in August 2010 and have had nothing but problems with the refrigerator since we bought it. Same problems as everyone else is having, freezer has ice accumulation and ice maker quit working. Ice accumulation in the vents in the refrigerator causing water to settle under the drawers and on the kitchen floor. Refrigerator and freezer quit cooling. Repairman finally came out the first of December and told us it has a Freon leak but would have to come back and do a dye test to see where leak is. In the meantime he did something to mess up the compressor so he had to order a new one (Thank goodness it was still in warranty). This was before Christmas. Set an appointment to come back January 16, 2015, to replace compressor. Advised us that he would change out some parts (that we had to pay for) but in probably 4 years we will have the same problems because it would be out of Freon again. Guess they cant fix the leak. If the leak cant be fixed it seems like they would replace the refrigerator. Could not go through Christmas without a refrigerator so we had to buy a new one and believe me it was not a Samsung. I have noticed the last time I did the self clean on the oven, it did not even clean it good. Will not buy another Samsung.

Our out of warranty fridge is corroding on the lower corners of our ice/water dispenser door. The corrosion is getting worse and becoming an eyesore. It is an obvious craftsmanship or material problem. The Samsung Company does not stand behind their products. Their customer service people are terrible, trying to blame it on the way we clean, the environment or rough use. They even suggested that it was a result of living near the ocean and salt, lots of that here in Ohio. They promise to call back, and you will never hear from them. Do not buy Samsung appliances. Poor products and poor support.

Ive had this refrigerator for approximately 2 years and during this time the ice maker has gone out twice. In June of 2015 I paid to have a new ice maker installed as the old one stopped making ice. Just over three months later the ice maker went out again and I missed the warranty date by three days, so Im asked to pay another $495 for a new one. I have had several refrigerators and never had an ice maker go out until I purchased this Samsung. I feel Samsung owes me the cost of this ice maker. Your response to this would be appreciated.

After all the repairs and fixes Samsung suggested including a new icemaker, icemaker tray, and the suggested special silicone repair around the inside of the icemaker compartment, this week my icemaker quit working all together! I will never trust Samsung again! We have fought this issue ever since we purchased this top-of-the-line French Door Refrigerator-Freezer. What a waste of almost $2000! We started having problems within a year of our purchase. Our date of purchase is June 2, 2017. Stay away from this manufacturers French Door Refrigerator Freezer!

The shelves in our fridge keeps breaking. Third one is now cracked. There is nothing out the ordinary on the shelves. Samsung is turning a deaf ear to us even though they know it is a widespread problem. They are backed ordered on shelves over a month. Hmm, back ordered that long and there’s no problem? Samsung needs to step up and take care of this before there’s a class action against them.

My microwave, purchased in late 2010 finally started showing the dreaded SE error message about two weeks ago. The device appeared to be getting phantom button presses (fortunately not the start button) and beeping until I pulled the power plug. Tried a few times to clean the flex cable connecting the keypad to the controller card, but now that only makes it functional for a day or two. Was amazed to see that this fragile connection spans 8+ years of production. Seeing that this has happened to so many others, makes me feel lucky that I got this much use out of it.

On March 15, 2013 we bought a Samsung French Door Smart Refrigerator (model # RF263BEAEWW/AA) from Home Depot, along with a 5-yr extended warranty. The ice maker was a little loud, but we could live with it. It was the perfect size, and had everything we needed. One yr and 10 months after we bought it, it stopped working on Dec. 23. There is only 2 people in our household, so it was not like someone was in and out of the refrigerator all day. On Dec. 29 the repairman came out and he said we needed a new compressor and he had to order the part. On Jan 12 the repairman returned with the compressor, but then said the freon had leaked out (which he could have found if he had brought the proper tools on the 1st visit) and as a result had spewed oil into all the coils and now everything had to be replaced, and he needed to order the parts! On Jan 16, we were told the parts would be in on Jan. 20..but by Jan. 30 they had not come in and we were told they were on back order. At this point, we had been without a refrigerator for ONE month! Home Depot finally reimbursed us for the cost of what we paid for the refrigerator, but it wasnt enough to cover a like model, in another brand. Once we knew the refrigerator could not be fixed, we wanted to return 2 Samsung water filters we had bought last year, to the cost of $154.00. The boxes have never been opened, but when I called Samsung parts representative, J & J International, they said they were unreturnable. Apparently, you only have 30 days to return parts, even if unopened! I will NEVER buy another Samsung product again. Buyer beware, their products get good reviews, but if anything happens, it is impossible to get parts or any customer satisfaction!!

Purchased samsung oven last year. Noticed paint peeling on glass top after a couple of months. Called Samsung and had a ticket for someone to come out to look at oven. Repair place called on day of service advising they would charge service charge since this is a cosmetic problem. Service place said if samsung admits this is not cosmetic then they would not charge. Called samsung back, talked to Shawn service manager. He advised this is a cosmetic problem when paint peels off of glass top. I have had other glass top stoves and never had this problem. This proves this product is a piece of ** and the glass top will peel no matter how you clean or take care of the product. I will not buy another samsung product.

I bought my fridge almost two years ago. And are nightmare start when are two doors fridge start mess it up. We call the support they told I have to call a repairmen. And the repairmen explain the problem is from manufacturer. So he explain the every time my freezer froze we have to unplug and let thaw and plug it again and it works, but we have to do it every two months which is headed we still saving up for another fridge but totally different brand. Now start making so many sound but I still dont know where it comes from exactly. So regret these brand. Should just stick to phones and not for appliances.

We purchased a Samsung refrigerator instead of another brand for two reasons. One I liked the french door in the middle, and second we had numerous other Samsung electronic products and they performed well. That was our first mistake. Just because a company makes a good Television doesnt mean they know how to design and build an equally well performing refrigerator. About all I can say about it is that it does freeze but from there on forget it. The ice maker and in particular the dispenser suck. We never get only cubes, we also get crushed along with the cubes and the crushed flies all over. After 2-1/2 years Im ready to give up.

Samsung has a lot to learn about icemakers. The upper one freezes and must be thawed once a month. Thats a hassle. It was replaced under warranty but the new one does the same thing. Also, most of the repair shops wont work on any Samsung because they say they cant get parts in a timely manner. I wont buy another.

This model I have was the worst engineered product that has been seen on the market. Samsungs have all the bells and whistles, great novel my useful designs but the quality is not up to the price asked. The repairman said they tried for three years to fix the ice buildup problem and finally got it right after three years. I find that I still see ice, though it has not stopped cooling but it feels like skating on thin ice and that it will break again at any given moment. JCPenney now has appliances and they are phasing out selling Samsung. The enameled on their stoves is so thin. As is the paint on the refrigerator. I wont buy this brand again. The new features are always enticing with this brand but dont fall for it. By the way read about the problems And complaints before you read the glowing reviews about any appliance and always buy the extended warranty if you cant afford a big repair bill visit. Most appliances the repair person told me appliances need a repair in 1 1/2 years to 3 years. They just dont make them like they use to. And dont think high end and huge price is also an indication of quality, it just may be a status brand.

I wish I did more research and read reviews before getting into a Samsung refrigerator. 2 1/2 years ago, I bought a new refrigerator. Since I was spending more than a $1,000 on a fridge, I expected to last the usual 10 years and did not buy the guarantee. Well, I had problems with the refrigerator from day 1. A week after it was delivered I had to call service because of problems with the ice maker. After that service was called three more times with same problems. Motor is out now. Of course Samsung said you are out of luck since you did not pay $400 extra for the guarantee. I explained to them that is a persisting problem but they just say you are out of luck. Horrible customer service and worse product I ever spend money on. My washer and dryer are from another brand and I had them for more than 10 years. I will never buy a Samsung product again and will make sure my friends and family never buy a Samsung product either. Do yourself a favor and skip Samsung.

I have a Samsung French door refrigerator model #rf26vabbp. It is about 6 years old. It constantly freezes up in back. I had technician come out in first year but it was unthawed before they got there and worked again. I called Samsung and their suggestion was to turn off and let unthaw and a technician could come out. I think should be recall because so many of these refrigerators have same problem. I do not think should have to clear refrigerator out every other month to unthaw and fix problem.

We paid approximately $2000 in 2013 for a Samsung fridge and have had issues with the ice maker getting jammed frequently, the box holding the ice getting locked/jammed, the ice maker not making ice, and now rusting below the corner of the water tray. We were good about keeping the water tray dry and clean even, but I see it doesnt make much of a difference! Uhg, very disappointed and disgusted. We will not be purchasing Samsung again and will be sharing our situation with all. We wish Samsung would step up and fix the problem so we can share they at least fixed the situation... The number on the inside of our freezer door is DA99-02321A. The model name is RS265TDWP and was manufactured in November 2012.

I need a freezer department handles for RF263AFRS Fridge manufactured NOV 2010, handles have grey plastic parts that go inside the fridge and hold handle by screws. Handle is not broken, it just cannot hold to the fridge anymore because of the broken parts on both ends. I spent 3 months looking for these parts. Called Samsung and the phone #s given by them, no one has these grey plastic parts. Wrote Samsung customer care email asking for help. They got back to me with template saying I should call their customer service (I know the phone # by heart already!). Its been a few months now the fridge is broken. I have difficulty accessing the freezer because of it. The part I am looking for the freezer handle is actually a part of the whole freezer door and to make things a little worse, that freezer door is no longer available. Same fridge broke on month 13th, after 12 month warranty. It was making ice on the back of the fridge. Part was $170 and $150 was the labor. I am very dissatisfied with the product. It was expensive fridge and I was hoping to be able to use it for a while. Now, people from Samsung, how to find these broken parts. Please help!

Model Number : RSG257AARS/XAA. Serial Number : B11643ADC00137X. The ice maker flap keeps banging back and forth and no one can fix it. The fridge is out of warranty. I tried to one of their authorized repair people, by the time he got to me he was no longer associated with them. He said the problem was a short in the electrical wiring and he does not fix that.I went back to Samsung. They agreed to pay for any parts and sent me to another supposedly authorized repair person. That person said I still had to pay him shipping on parts. Samsung said that was not correct and after they talked to this person Samsung said he he not have even credit to do the work and they would find someone else.Today I got a call and email stating that Samsung would no longer help me because they have no authorized repair person available to help me. Basically I was told luck lady. Dont buy any Samsung products. They have a very bad warranty and it is impossible to find an authorized repair service. Their customer service lie again and again and again.

Do not be fooled into buying any Samsung appliance. We bought a French door refrigerator and have had problem after problem. Ice maker doesnt work and thats after spending $600+ in repairs after owning less than 18 months. It makes LOUD noises - continuously! The water runs from the ice maker into the drawer and interior of the refrigerator causing everything you put in it to be wet. Samsung customer service DOES NOT EXIST. If you spend your money on this product you are throwing it away!

Long going problem with the refrigerator building ice and the drain system clogged. I wrote a complain back in September 2014. Every two weeks I have to melt the ice with my wifes Blower and drain hot water to the draining system. I cant do this any longer Im sick of it. I didnt buy a New refrigerator to be a SLAVE of it. It was supposed to service me. Not the other way around. My question to Consumer Affairs is why hasnt the U.S. Government taken action against Samsung? Many other complaints as the same as mine.

Samsung has been selling defective refrigerators for several years now and we are stuck with something that breaks every few weeks. It has been a nightmare of a purchase and we are fighting to get a refund back to be able to get a usable replacement.

I love the size and the French doors on top and freezer drawer. But HATE the ice buildup under the crisper drawers that needs to be chopped out every few months, despite the humidity controls...

I would like to report a flaw in the design of the French Door refrigerator with bottom freezer drawer-model number RF260BEAESP/AA. The ice maker allows ice to exit the rear of the unit when the freezer drawer is pulled open for removal of frozen food or for ice removal. The ice then is deposited on the freezer floor.This not only wastes ice, it creates a collection of ice cubes which eventually inhibit the secure closing of the freezer drawer. Eventually, the incomplete seal of the closure allows frost to build up on the contents of the freezer. I would hope that Samsung redesigns the ice maker and its location within the freezer drawer.

After 2 years, this stove broke during the self clean cycle (only 2nd time I ran self clean). I tried calling Samsung and they were no assistance. They gave me the name of several repair facilities none of which were still in business or willing to come to my town which by the way is not large but still has 60,000 people living in it. Samsung does not provide any service whatsoever once a product is out of warranty. I was put on hold for 40 minutes - tried talking to a supervisor who promised to call me back with a list of repair facilities and they never did. I spent almost $4000 on this range and after two years it has broken and I cannot get it serviced. I am building a new home and will never ever again by Samsung appliances. I could have lived with a quality issue but not with the absolute zero service and willing to help issue. I have heard that Samsung tries to make getting service so horrendous that people will just buy another unit rather than fixing it. To spend $4000 on a stove that only lasts 2 years is unacceptable!

We purchased our Samsung range from Lowes. The range works exactly as it is supposed to. The convection is a definite added plus that cooks food so much quicker. We have not tried the air fryer yet. The “Smart” feature allows us to preheat, or cook anything in the range without having to touch the oven. So far we are extremely pleased with our purchase.

Purchased a 4 door Samsung refrigerator (#RF25HMEDBSR/AA) in 9/03/14. It took almost 6 weeks to receive it. About 6 months after we purchased, two problems occurred. One with the flex temperature control drawer and the other was the ice maker. The ice maker started leaking every time ice was dispensed and would freeze up. We called customer service and a service man came out only to tell us that the ice maker was leaking water due to the humidity, which was totally ridiculous! A part was replaced, but in a month or so, same thing happened. A couple of months same thing. Again it was looked at (nothing was replaced), then on the fourth time, same issue.By this time warranty is out and again same issues and we were told that we would be paying for parts and labor since it was. This made absolutely no sense since it was an ongoing issue. They finally told us that we would have to pay the diagnosis fee and the labor and this time Samsung would pay for the parts. That was in March of this year, when several parts were replaced, and this afternoon the ice maker had to be warmed up with the hair dryer again for the second time, since repairs, to melt the ice AGAIN! This is not an inexpensive refrigerator, so you would expect better service and a much better product! I am not happy that we had to pay for a service charge and labor since we had been having same issue almost from the beginning of purchase! Very, very disappointed in this product!

Range is 5 months old. Will not hold temp that it is set at. Set at 350 inside thermometer shows after oven is open temp drops. I have been told that no more parts can be replaced. Technician replaced all parts already. Company told technician to tell me to figure out what temp I want to bake at and adjust temp to that temp. It starts out at 380 per the technicians meter when stove is set to bake at 350. Last technician told me to cook one tray cookies at a time because when I pilot in 2 trays, that is making temp drop because heat cant circulate properly with 2 trays and that is why heat temp drops. WHAT? I have been baking for 40 years and have ways been able to bake 2 trays at one time. Sure temp will drop a few degrees when you open oven but I have to shut oven off in order to preheat it each time I open the door to get it to come back to the temp I set. I see all these problems people are having with fires and I am scared to death. I want it fixed right or would appreciate if Lowes would give me credit to get a different make. I will never buy another Samsung product. I did call federal trade commissioner office to give my complaint. Maybe if everyone else called and voiced their complaint, maybe Samsung would have to be responsible and fix these issues.

We purchased our stainless steel Samsung refrigerator in Feb of 2013 (side by side with freezer on bottom) and made the mistake of opting out of the extended warranty. Big mistake! This product is pure junk! The icemaker continually freezes up and I have had two service calls and still the same problem. I have to unclog the ice personally to get the icemaker to work again. Now there are other issues the repairman said would cost $500 to fix. I have called Samsung at least six times to no avail. If you want a good, reliable refrigerator, stay away from Samsung!!! Not only are they junk, their people are not at all sympathetic. They have my money and Im on my own now. Im very angry at this company that rips people off like this.

I purchased a Samsung refrigerator, (Model #RS22HDHPNBC), June 16th, 2017 from Home Depot. The purchase price at that time was $2059.74. This was the second purchase of the same Samsung model which indicates that I was moderately pleased with the first refrigerator. Exactly one year and twenty days from the purchase date, July 6th, 2018, both the freezer and refrigerator stopped functioning. On July 6th, 2018 I contacted Samsung Customer Care to report the problem. I received an email from Customer Care notifying me of the assigned ticket number and an authorized service center.On July 11th the service center, Lakes Electronics, made the first service call to address the problem. It was determined the u/v dryer should be replaced and said part was ordered. On July 13th the repairman returned to replace the u/v dryer and recharge the system. On Tuesday, July 17th I noticed neither the refrigerator or freezer sections were adequately cooling. On July 19th the Lakes Electronics repairman returned and determined the evaporator should be replaced. He ordered the part and indicated it should be in the following week. He advised us that he would be on vacation and we chose to wait on his return for installation since he was familiar with all that had previously transpired. He was to return the week of July 30th. On July 20th the repairman texted me and informed me he had spoken to his office about ordering the evaporator and all should be ready for installation upon his return.On Monday, July 30th I was informed that Lakes Electronics did not have the part. Wednesday, August 1st I was told the evaporator would be delivered to the service center by Thursday the 2nd of August in the afternoon. On Saturday, August 4th the Lakes representative came to install the evaporator. He discovered the wrong part had been shipped from the Samsung warehouse and it would be necessary to reorder the part. Wednesday, August 8th the part was delivered to Lakes Electronics warehouse in Gainesville at 10:57 AM. On Thursday, August 9th the repairman returned to my home to install the reordered evaporator.On Friday, August 10th I noticed the unit was not sufficiently cooling or freezing and notified the repairman. On Tuesday, August 14th the repairman made another service call to conduct additional tests. He then determined the refrigerator was not repairable and furnished me with an exchange number, (**), furnished by Samsung. Wednesday, August 15th I called the Customer Care department and spoke to Linda. I was told I had no recourse since the refrigerator was just over one year old even though the sealed refrigeration system has a five (5) year warranty by Samsung. If the unit is deemed to be not repairable by your authorized service representative I would argue that it should be replaced or a refund issued under the coverage specified by the warranty on the sealed refrigeration system.I am extremely disappointed in Samsungs lack of concern and failure to stand behind their warranty. I have not even mentioned that I was without use of a refrigerator for 38 days due to the inefficiency of the staff or the service center. I can assure you that Samsung has lost a customer, (three major Samsung products), and I will no longer recommend any of Samsung products to anyone.

We bought a French door, bottom freezer, Samsung refrigerator in 2012. In 2015 it quit making ice. I replaced the ice maker. In less than 2 years that ice maker quit. I called Samsung. They said they could not do anything because the refrigerator was too far out of warranty. A $2000.00 refrigerator should not require ice maker replacement every 2 or so years. I WILL NEVER BUY A SAMSUNG APPLIANCE AGAIN. PLEASE SAVE YOURSELF A LOT OF TIME, MONEY, AND FRUSTRATION, AND DO THE SAME!

Brand new out of the box--got the SE failure. Sadly we had purchased it to install in a new house build that was delayed so we were a few months out of warranty when our builder installed it. Samsung knowing about the SE error refused any return or free repair even when we could provided proof that the microwave had just been installed. WE Will NEVER BUY ANOTHER SAMSUNG APPLIANCE. Very short sighted of Samsung to not stand behind their appliances.

I am finding all Samsung products are crappy made. I bought a fridge little over yr ago and ice maker stopped working within 2 months. Had tech I paid for come out look at it, claimed fixed problems. Month later ice maker froze up, stopped working. Called Samsung, they send a tech which they want me to pay for while under warranty. They act like they were doing me a favor by paying for it. 2 weeks later it has stopped again, whole unit frozen solid. I called and yet again they will not paid to have it looked at. Why should I pay another 2-3 hundred dollars on top of over $2000 spent to buy it. Reading all the reviews on here. Action should be taken against Samsung to make the products work as intended just like auto makers do recall their junk and make them fix the problems.

Bought this rf217acbp refrigerator. Looks very nice but it is a big mistake. Everyday I have to change towels in the 2 dwg they fill up with water. This has been going for many years just after the warranty was up. Called Samsung got no help. Will never buy another Samsung product. My old refrigerator was 44 years old never had any problems with it. It was a GE. The Samsung is a $1500.00 mistake.

We purchased the microwave on 5/2016 from Best Buy. 7/2016 microwave filter began to pop out randomly once hitting me on my chest, then buttons were pressed on their own as if we had a ghost. Fan turns its self on, the light goes on by itself, a code came on (Samsung comp said disconnect and connect again - WHAT!!!). Geek Squad came and changed the board panel, filter panel, door. Called Samsung company, they sent a tech who changed the SAME thing. The company refused to replace the microwave. Once all was replaced the microwave worked for 1 mo and began to malfunction once more. Now the microwave freezes, we can not press any button on the door, the microwave turns off as if it was unplugged plus all the other things that were wrong with the microwave.I have asked to speak with the manager and all I ever get told is the microwave will be replaced if the SAMSUNG tech recommends it. Hello they work for Samsung it will not get recommended. Well the tech came today. Recommendations replace the door again. Really. That will be the 3rd time. The stove it takes a long time igniting. I was told not to cook with flour (I do not cook with flour). The fridge the ice dispenser it is very small you are lucky if you get 4 cups with ice. Icemaker sweats and drips water inside the fridge. This was the first time we purchased Samsung appliances, and it will be the last one. I should of bought Viking/Frigidaire appliances. DO NOT PURCHASE SAMSUNG APPLIANCE. They are the worst.

I purchased a new Samsung refrigerator, RS265TDWP, on 8/20/2012 from my local Best Buy and I did not purchase the extended warranty on it. It stopped cooling the refrigerator section on 3/10/2016, 3 years and 6 months old and in less than 24 hours box went from 34* to 54* causing me to scramble to save contents and make plans for service/repairs heading into the weekend. I called the phone number inside the refrigerator which stated it was for factory guaranteed repairs or accessories and did receive prompt response from whoever they were on the East Coast. However the local repair service they told me would be contacting me in 24-72 hours on the West Coast to perform repairs had a number of not so favorable reviews when I researched them online locally. Being out of warranty and with no extended warranty I knew I would be responsible for all repair cost. After thinking about the reviews for about 5-6 hours on a Friday afternoon I went another direction. I had another repair service person working on my refrigerator by 5:30 that evening and he told me the story of the notoriously lousy Samsung Refrigerator saga regarding this problem. His comment prior to starting, frozen evaporation fan, frozen coils, etc., etc. Findings once began work, evaporation fan motor frozen stuck, evaporation coils frozen over, insulation saturated (ruined), unit needs manual defrosting, back panel unit needs replacing. Because he sees this all the time, he stocked Samsung back panel in his service vehicle, good for me I guess, at least I did not have to wait another week for parts to come. He had job completed in about an hour and repairs totaled $411.09. Buyer Beware the internet is full of similar stories regarding Samsung refrigerators and this freezing over problem. Many have been a class action lawsuit filed against Samsung for this. My suggestion, do not buy Samsung Refrigerators without doing your homework and really investigating this issue.

My French door refrigerator started forming ice about 18 months after purchase. Warranty is only a year, which is ridiculous when you pay that much for a appliance. I checked online for anyone else experiencing the problem. Most problems were with water under the crisper drawers which I hadnt experienced. I called Samsung and the first words the service desk said were, We havent experienced that problem before, which I knew was bogus because every person that called them said they said the same thing. Anyway after over 2 years of emptying my freezer and getting the ice out, I finally bit the bullet and called a repairman. I wish Id done it right away.He took the bottom panel off the back, took out the two drain pipes for the automatic defrost, about 7each with a rubber, flat nipple on each one. He shows me the small slit across the end of the nipple that the water drains thru and explains that if that slit gets clogged the water backs up and freezes in the bottom. It also could cause water to be leaked under the drawers in the cooling part of fridge. All he did was cut about -1/8 off of the flat ends and put them back on the pipes and reinstall them. They must just slide on because he didnt have any tools but the screwdriver to remove the panel and a snipper to cut the rubber nipple. You can use scissors for that. I could have done this myself had I known what to do. Thats why Im writing this.Also he said to be sure to turn fridge off for 48 hours to make sure all the ice has defrosted. Thats a pain, but weve been removing the ice for 2 years every 3-4 weeks. If this works, its worth the 48 hours without a fridge. If this works, you wont hear from me, if not, Ill let you know. It was a $79 service call. Its a bad design and hopefully Samsung has changed it. My fridge is almost 4 years old. I love everything else about it.

I bought 4 appliance from Samsung. 2 years later my refrigerator was leaking - antifreeze they said it ran out. I said I got the extra warranty. They said Im out of luck. They couldnt find it on the computer and the other day the handle came flying off the microwave - same company. Thinking of contacting a lawyer to get my money back. It should lasted longer - for all appliance - it cost 7000 dollars. Im on a fixed income. Ill never buy Samsung product again.

My refrigerator is less than a year old and has broken 2 times. The vegetable draw fills with water. They fixed it 8 months ago and has started do it again - frustrating. My Samsung dishwasher has rusted along with my microwave - so frustrating. I get no response or help from lowes.

We have the same problem that a lot of the consumers had. Our fridge makes this grinding sound that just kept getting louder to the point where it would freak out my dog. We shut it off to defrost whatever ice was built up on the fan and when I yanked the bottom drawer (which by the way is always stuck by the ice built up) a sheet of ice about an inch thick fell on my foot causing a gash on it. Luckily my little Yorkie jumped out of the way otherwise shed be dead. So please be careful when defrosting the damn fridge.

Bought Samsung model DW80F600/AA dishwasher from Lowes for all the features it had like quietness, stainless steel exterior/interior and food grinding capabilities. All was good until it suddenly started leaving dirt on dishes. After trying a few different dish washer detergents, decided to call in for repairs. Could not get a technician immediately so had to wait about a week. The technician eventually came and I must say he was really on time. He took a look and decided it was a return valve that needed to be replaced. However, he did not have it and it had to be ordered. The actual part was a small rubber valve that costs under $2. How it would not be in his van really beggars belief. So he ordered the part and had to come again after two weeks to allow for the part to arrive (was shipped by UPS ground!).Second time round, technician was not as much on time as the previous time but in fairness, called in early to say he would be late. So I have no fault with that. He called again when he was about 10 minutes away so I met him at my property. He quickly replaced the valve and ran a quick test. All seemed fine. And now the big disappointment! After just a couple of days, the dishwasher started behaving the same way as previously. I thought, if the original diagnosis was correct, then the return valve must have gone again. I looked at the return valve and it looks like a part that can easily fault so obviously Samsung never gave it some real thought. And now that they know it bends so easily, why dont their technicians carry it in their vans and as a result have to make two trips to carry out a repair?So, continuing with the dishwasher saga, technician called in again. As usual, the first visit is without parts but I still have to wait in the house for either a morning or afternoon appointment. This time decided he needed to replace two more parts (a sensor and a drain pump). As before, had to wait for the parts to ship by UPS to my house. Another appointment in 2 weeks to allow for the parts to be delivered.Fourth time, they sent a different technician. Spent about a couple of hours replacing the parts. Said all was well and left. Hardly a day went by and the same error code resurfaced. All this time, I had been calling the number that was provided by Lowes to schedule service. But this time, I decided I would call Samsung customer service direct. Did so and told them I have already had 4 technician visits. They said they do not have any record of it! They set me up with a new technician to come in and take a look. First appointment was on a Thursday but they cancelled it a day before saying the parts will not have been available. So they set it up for the Friday following the Thursday. Technician came, opened the dishwasher bottom piece, asked for a paper towel, wiped away some water from the sensor that was replaced previously then put it back. Ran a short cycle and it would not drain. He then concluded that it was not working as expected because I had a food disposal unit on the sink. Told me that their appliances should not be connected to the same plumbing as the food disposal so advised that I get a plumber to modify the plumbing. Was fed up at this stage. How on earth do they make appliances that will not work if there is a food disposal attached knowing very well that almost every modern American home has a food disposal unit under the sink????Looked up the user manuals. Found no evidence of mention of food disposal units so decided I was being taken for a ride. Called Samsung customer service again and they told me all they can do is send a technician again to get a second opinion. Told them I already had 5 visits. They told me they only have evidence of one. Asked to speak to a supervisor. None was available so set up an appointment for a supervisor call back. Supervisor called back within about an hour and said the best she could do was send a technician out again. Bad news is I have to wait another 8 days as there is nothing available sooner. So now waiting for the sixth visit and possibly a 7th, because I am pretty sure the technician will not be carrying any parts.I have never been so disappointed by an appliance before. Should have carried out more research before I landed on a Samsung. My older dishwasher was doing a much better job and I wish I had kept it. Dont lose your money buying this appliance!! Samsung should either get their act together or stick to things they do well in such as phones and televisions. They should stay out of the appliance business for now!

Dishwasher cleans great, but after it was hooked up for a couple months one day the dishes did not come out clean. (I must say right off the bat that the dishwasher was in place for a year before it was hooked up so, although it had not been unwrapped, the warranty was up before the problem started.) Thought there might be dirt or something caught in the bottom under the screen. Took the screen and spin wheel thing off to clean it and found the problem was a small bit of plastic from the top rack had broken off and was stopping the little wheel from spinning the arms the water comes out of. Thought it may have broken because I had moved the top rack up to accommodate a tall item. Did not move the top rack again after that, but a month later, had the exact same problem caused by another bit of plastic broken off the rack. It is very annoying since there are 13 or 14 long screws that have to be removed to fix it. Would hate to be paying a repair person every time this happened! Seems awfully cheap production to have the racks falling apart and causing the dishwasher to stop working!

4 years ago we bought a Samsung French door fridge from the local Best Buy store. This summer the fridge started making loud noises like a fan rubbing at speed. Turns out it was due to ice build up on the back wall of the fridge compartment. We moved the contents to the 20 year old Amana fridge in the garage and defrosted the Samsung for the weekend. less than a week later it was all iced up again. Since Best Buy requires all our personal information just to talk to someone about how much it will cost to have a tech come out and service the fridge, we contacted a local repair shop and they said its a known problem and that the Samsung repair doesnt work so they were reluctant to even schedule a tech.A week later the water dispenser button broke and while trying to fix that we noticed the 800 number for Samsung. I called them and a very pleasant fellow after reviewing the photos I sent issued a one time free repair service. #**. 24 hours later they call to say there are no available service providers within a hundred miles. They suggest I call Samsung appliance service who tell me since its not the ice maker they wont repair it and I should just call a repair service on my own dime.So I have a Samsung fridge that ices up and is causing food to spoil. Up to a quart of water collects under the Cool Select Pantry tray, that is also cracked. A broken water dispenser and an all-round piece of junk for a fridge backed up buy a we dont give a darn manufacturer. Wish we had read the reviews before we bought this because like so many others I will NEVER recommend a Samsung appliance. Bad design and worse service. The Samsung experience.

I bought a Samsung fridge 10 months ago and the plastic frame of one shelf has cracked. Samsung wont replace the shelf under warranty. I searched and found other people with the same problem. These cracks are not due to excessive weight - they wont close when you remove everything thats on the shelf. Its Samsungs manufacturing problem but they wont replace the shelf for free, even under warranty.

My new dishwasher does not dry dishes. They are drippy wet and the two different service companies sent to the house both confirm that this model is known for not drying and there’s nothing that can be done to fix it. Funny, the sales person never mentioned this. Do not expect any customer service from the Appliance Factory/Brand Source. They do not return calls and they do not stand behind the products they sell. There were hidden charges upon delivery, which is not free. I can only hope that other consumers do not make my mistake in going with this small guy store. I will stick to the big box stores from now on since they at least offer responsive customer service. The appliances were not cheaper at Brand Source and they lied about actual delivery charges. If you’re satisfied with only having your dishwasher wash your dishes and do not mind drying them yourself, then this WaterWall Samsung Dishwasher is for you. If you expect a call back from the President’s Hotline of The Appliance Factory, you will be disappointed too. And apparently they are not rated by the BBB. BEWARE!!!

Samsung SMH2117S microwave - Samsung refused after various escalations to repair the SE- error code that made the OTR microwave go crazy. The fan initially kept turning itself on and off constantly, then would show the error code and die. Unplugging it and plugging it back in would briefly fix the issue, but then it just croaked for good. Just a few months out of warranty (of course), and now, for purely the principle, would join a CA lawsuit against Samsung despite the unlikely odds of that happening. Like most others here, we are adding Samsung (and Sony) to the list of god-awful businesses from which we will NEVER again purchase.

I had a problem to open the buttom drawer of the freezer section of my new refrigerator from the beginning and went back to Sears and was told to lift the drawer up more, that did not help. After month and months of trying to open that drawer I finally ripped it out and actually injured my hand. I then called the SAMSUNG company and they told me they will send somebody they work with in Valrico, Florida. I asked them if they do not have somebody familiar with this type of fridge problem closer to my home in Bradenton, Florida and I was told NO. A repairman came, unscrewed and screwed back again the FREEZER COVER DART SEAL and also told methat the digital display should be replaced. (The digital display is fine, except on the zero degree 0 there is a small piece not lit up). I removed a big amount of ice under the buttom drawer and the repair man a small part. BUT, my problem is NOT taken care of, I still cannot open the buttom drawer and ice on the back is still accumulating and for that service which did not accomplish anything I had to pay $90.I sent an e-mail to Samsung but I am still waiting to hear from them again...I will today try to call them again but I seem to get somebody overseas on the phone and they are just telling me that my warranty has run out although when I bought the refrigerator I was told I have a 5 year warranty on the appliance.

I bought my refrigerator on 12/26/2010. It was noisy in the beginning. My experience with this product has not been a good one. I was looking forward to a good experience with your line. I have never bought a side by side or a Samsung product before. This isnt even a year old. I am not happy at all. It is the model RS261MD 25.6CF. I thought this was a good brand, not from my experience. I wouldnt recommend it.

Cost about $2800. Pros: great energy savings, LED light, very well lighted inside and good use of space. Cons: The drawers are not seamless so food, spilled juices, spilled sauces flows into the seams and will NEVER come clean. The glass shelves are not seamless and the same issue with cleaning is the result. The Ice maker worked great for the 1st year after which it continuously leaks water down the front of the door and makes a high pitch whining noise 24/7. Samsung will not warranty the ice maker. The French doors do not open all the way so it is a real struggle pulling out the drawers and shelves. Recommendation: NEVER purchase a Samsung fridge... EVER AGAIN.

Samsung technical support hung up on my mother. She havent had her refrigerator more than 2 years... Paid $226.00 for a tech to fix it, now its no longer working. Thats not fair.

I have Samsung side-by-side refrigerator model RS267LASH/XAA bought in March 4th, 2006. A few days ago, its fridge side stopped cooling and all the food inside went bad. Now the fan on the fridge side is noisy. The noise stops as soon as I open the fridge side door. There is no cooling on the fridge side. When I investigated this issue, it seems like this is a very common issue with Samsung refrigerators. This is a just a six years old refrigerator and I always clean it every month. Never in my life had I any problems with the refrigerators I used. I have found out that Samsung people know about this problem, but they wont fix it. I have to pay for it as the warranty is over.

I purchased an 9187 OTC Microwave in 2010. In 2012 and again in 2014, I have had to replace the control panel due to the 5E error. Samsung insists this is normal, that the electronics routinely fail during the life of the appliance. I have tried isolating the ribbon cable as suggested by some comments, without success. Ditto for unplugging and cleaning the leads to the keypad. With 300 complaints on this site alone, something is wrong with the design of these microwaves and I am surprised Samsung will not acknowledge the issue.

Has anyone been able to contact and resolve issues with their Samsung refrigerators? Has anyone taken legal action? I bought my refrigerator four years ago from Sears. As I sit here typing this comment, my fabulous product is sitting over there broken! This makes the third time that the temperature sensor has failed and have lost all of my food. The second time the sensor went out, no one keeps these parts on hand and it had to be ordered from the manufacturer overseas. This ONLY took seven weeks to get here. Thankfully, I have a home warranty policy and they have repaired it. Well, my luck has run out. The repairman who came out yesterday told the warranty company that the sensor failed causing other parts failures. Now the warranty company is telling me that my policy wont cover this because if a warrantied part causes other equipment failures, the company wont cover them. This means $338, plus the $60 service call, out of MY pocket. The first two repairmen told me that Samsung appliances are ABSOLUTE JUNK!!!! Has anyone been able to get any action from Samsung or has anyone taken any legal action? Im in!!!

I purchased a Samsung FlexZone a year ago. Over the past few months it has been shutting down. First the freezer got warm then the bottom fridge got warm and now the whole thing is at sixty degrees and we are throwing out food. I have had a tech out and have a diagnosis. Every time I call Samsung to have them set up a tech to come out and fix it I get, We will call you in one to three days. And thats as far as it goes... Now Im without a fridge. You need to stand behind your product.

I have never been as disgusted as I am with Samsung appliances. I purchased a new stove and refrigerator about four years ago. It is now time for me to replace both appliances as they are falling apart and do not work properly. I have called Samsung customer service several different occasions. They are not helpful. Youre on hold for 20 minutes to be told you need to call another number. I feel as though they should stick to making stereos and televisions. Thats all theyre good for. I will never the rest of my life purchase another Samsung product period!

Garbage. Ice maker never worked correctly. Shelves break. Door flapper broke. Freezer drawer slides blew out. Never cold enough. Freezer door handle pulled completely off. Freezer fills with 4 of ice on bottom and leaks water constantly. Ruined my floor. Threw away broken freezer sliding drawer. Always had to pull out and unplug to reset frozen electronic controls. Wasted plenty of food. Wish I had a bomber to drop it through factory roof. Just a complete waste of raw materials and food. Such junk and a waste of money. The only good thing about it is the arched front design which makes your reflective figure look better, while standing on a puddle smelling rotten food. Will bad mouth this company until the day I die. My Samsung tv sucks too.

I purchased a new Samsung refrigerator from Lowes about a year ago. The paint on the handles are coming off where you grab to open the doors. Lowes was of no help. What are my options?

We bought new home and furnished with new Samsung kitchen appliances. Within the first four weeks, my wife start to notice tiny rust spots inside sheet metal tub of dishwasher. We called Lowes where we had purchased the appliances. The Lowes sales associate called Samsung dealer support customer service and they scheduled an in-home technician visit. The technician cancelled the appointment 2 hours before showing up and re-scheduled again. I took time off from work during week day for the technician visit. When technician showed up, he assessed that it is in fact rusting. He has seen parts corroded before but never this fast on the sheet metal. He said he can fix/repair things but with rust he cannot do anything. The unit needs to be exchanged. I asked him to take pictures for his documentation which he was not thinking off so he did. I waited a week but did not hear anything. So, I called and put on hold for half hour because Samsung customer service said they cannot locate any information on technician visit and they are now tracking him down. After half hour gone, I asked the agent to sort this internal between Samsung departments and get back to me. Another week gone by, no one followed up so I called again. This time was exact repeat of week before, put on hold again for half hour and still no information available from technicians visit. Like the week before, the agent asked me of the name of technician who visited our house. At this point, I was extremely frustrated and told the agent that this is something Samsung should know why customer has to call each week to sort out Samsung internal process. As a customer, I expect resolution of my problem not to help Samsung of their back office issues. I expect someone to take ownership of the issue, follow-up with whomever and get back. I ended called after half hour when agent could not locate the technician or any details of his visit. Later in the evening, I called again to see if the agent was able to find technician or find any information, the result was same. However, agent promised that someone call me next business day without me calling them back.I received a call from Samsung executive customer service that they now have the findings of the technician and indeed there dishwasher is getting rust. However, the cannot offer any exchange because the rust is cosmetic issue and they cannot offer any exchange. They cannot offer any other option and suggested to consult with the retailer. When I asked who is going to reimburse for installation cost of the dishwasher, I was told that Samsung will not reimburse. When I asked, who will reimburse for my time including time off from work for in-home technician visit and subsequent calls over three week dealing with this lemon? The answer was sorry we dont offer anything. I asked to speak to senior leadership; I was told there is no one that the agent can forward the call to.At this point, I have decided to work with Lowes to see if I can return all Samsung appliances worth over $5000 including front loading washer and dryer, large French door fridge and off course this defective dishwasher. I cannot trust the quality and workmanship of Samsung products. Period! What a shame, a company continues to make defective products. This is not the first time I have this experience, back in 2009 when I bought 55 high-end LCD TV, its LCD panel went out after first year and when they replaced the new LCD panel, six months later, it malfunctioned again resulting in swapping to a LED TV in working with their executive customer service.

I bought a Samsung French three door refrigerator. Ice maker froze over, major ice build up in the back panel of the unit. The fan began hitting the ice build up. I called Samsung, a representative told me parts and labor were covered for 5 years. Technician shows up and tells me the evaporator fan and defrost sensor are bad. Technician tells me those items are not covered. I called Samsung while the technician is here working on the unit. Samsung tells me again the units cooling system is covered under warranty. The technician tells me and the Samsung representative the parts are not covered. Samsung representative tells me the evaporator fan and sensor are not covered because they are not part of the cooling system. I watch the technician out sealer around the icemaker because the unit doesnt have a good seal. 326.00 it costs me to fix the unit. After 55 minutes on the phone, Samsung tells me they cannot help with the cost. I spoke with Dianna and Henderson in customer service. I WILL NOT BY ANOTHER SAMSUNG PRODUCT AGAIN.

I purchased a Samsung french door fridge a few years back and this is the worst item I have purchased in the past 24 years since Ive been in my home. The ice maker leaks water on the outside of fridge and freezes on the inside. When going online for a possible fix there are tons of the same complaint. There is even a class action lawsuit on this product. When I contacted Samsung they wouldnt do anything to fix issue. I purchased a complete Samsung kitchen set. NEVER AGAIN WILL I PURCHASE ANYTHING SAMSUNG SINCE THEY DONT STAND BEHIND THEIR BRAND. CELL PHONE, TELEVISION. We will all be replaced with different brands when I upgrade. Bye bye to Samsung.

My Samsung refrigerator ice maker is constantly broken. Its less than 2 yrs old and Samsung wont help me due to warranty want to charge me to fix. Customer service wont help you. I also have Samsung stove and after 3 months old oven glass shattered and now burner isnt working. Stove 2 yrs old also.

Purchased at Lowes who said all repairs are done by Samsung. First we got a lecture on how to wash dishes. Run hot water in sink first, use less soap, use vinegar, use a rinse aid and it will work fine. They all have a nasty film on them even when using rinse aid (apparently required by them). Second repair visit canceled because they needed to order a part. Third visit, another how to wash dishes lecture and supposed part replacement. Fourth visit, another part replacement, and the dishes are still filmy and nasty. They refuse to replace it. Lowes has bowed out. Never buy Samsung again.

Samsung refrigerators are defective garbage. Their customer service is deceptive and completely useless. Samsung hired Alorica, a third party dimwit company that calls themselves the Office of the President. They are paid to make consumers go away, give up and not get services. They are filthy liars. Retailers who knowingly sell these defective refrigerators should be held accountable as well. Samsung needs to recall ALL their refrigerators and refund the consumers.

Our French door Samsung refrigerator, with a bottom drawer freezer, was good for about 2 years, when the ice maker started frosting over and failing to drop ice in the bin. There is now a 26,000+ member Facebook page of similar issues with Samsung refrigerators which also mentions a few of their other appliances. I do NOT recommend purchasing any Samsung appliances.

Not sure which model I have as the user manual is for all three, but after reading the reviews I guess it doesnt matter much. We bought the dishwasher, along with a suite of Samsung appliances, refrigerator (one service call that took over a month and three visits to fix), microwave, stove and the wall of water dishwasher slightly more than a year ago. Well I know why they call it a wall of water, as that is what you will find on your floor! Weve had two service calls at a cost of $160 on the dishwasher and now, based on the horrendous number of reviews and stories have decided that putting more money in it is foolish. The Samsung dishwasher is the most expensive dishwasher weve ever owned and proves that old saying you get what you pay for is dead wrong.

I purchased Samsung dishwasher dw80f600uts as part of a package. Totally satisfied with everything but dishwasher which is embarrassing smelly. Ive tried everything and finally after 4 MONTHS DECIDED to call the company and asked to switch out the unit. Three people basically said NO and it was a maintenance issue. This is definitely a DEFECT on Samsung. Ive gone to the executive office where I spoke with Brandy who said, Sorry, nothing we can do.

DO NOT BUY A SAMSUNG FRIDGE!!! It is garbage. I only had the fridge two years. It makes noise like a rocket about to launch. It freezes up and have to defrost for days. Then will work for a few months. Samsung wont do nothing about it. They said they will a service tech call to set up appt but no one ever calls. I finally just broke down and purchased a Whirlpool fridge. Samsung should just stick to TVs and phones. Even my Samsung washer and dryer is junk.

Our two year old Samsung NE58F9500SS began sending strong fumes of burning plastic upon oven preheat. Repeated email and phone contact with customer service about this FIRE HAZARD was a test of patience. Each contact told us to wait 24 more hours and we would be contacted by someone. Days passed. No oven. No stove. Wires attached to the back of the oven, melted. Plastic on the terminal block melted. This is DANGEROUS and deserves immediate attention. Do NOT buy Samsung. Thats my advice. We paid $1,533.35 for this poor workmanship and poor service.

I bought a Samsung stainless steel dishwasher at Home Depot. I bought this appliance in December 2019. I started seeing rust on the door just four months into the appliance. I called customer service. They sent a guy over. He took pictures and said they will contact me. No one ever came back. I still have rust on the dishwasher terrible terrible. I will never buy Samsung again.

We redid our kitchen at the beginning of last year and installed a Samsung microwave, model ME18H704SFS. After 8 months, the overhead light started coming on by itself. Not the high, but the low. I am not the first homeowner to complain about this very problem. It would seem this microwave has well-known issues and Samsung has not recalled the product. I guess Samsung can stand to have poor public relations. I will never purchase another Samsung product. Glenn **Belmont MA

The stove has been good except for the clock. The numbers on the clock are not working properly. Some numbers don’t show up at all. Other than that it has been a very good stove. Would probably purchase one again.

The fridge is attractive and roomy. However the icemaker is poorly designed and works poorly. It is ice and water through the door. The system is continually freezing up so it does not function. A lot of time has been wasted clearing up the issue and has been resolved by buying ice cube trays.

As a sixty year old woman I have purchased many dishwashers but my recent purchase of a Samsung takes the cake for being the absolute worst barely functioning machine! The Samsung people were also not easy to reach nor helpful at all. At one point they actually hung up on me after only having their dishwasher for two months. Furthermore, I am more disgusted with Best Buy and the other large chains for promoting the sale of Samsung dishwashers. I should have read the reviews on Samsung first!

We also purchased this Samsung Model SMH9187ST approximately 22 months ago. Weve already had several episodes with the SE code. My husband dried it out with a hair dryer and it worked for a while then quit again. Now, nothing works to keep it operational. Considering the number of complaints, a replacement or a work around that actually works is needed. No one who purchased this microwave less than 2 years ago should have to write off their purchase. I will post this on the Sears site (where I purchased it) and on Amazon.com

According to info we found on YouTube the error code is caused by steam corroding the keypad panel. We cant find anything on Samsung website to help us. The website is not user friendly and there is nothing mentioned about how to fix the error even though there are over 200 complaints. How can you make an over-the-range microwave and not expect steam? No more Samsung for us.

Keeps freezing up; not cooling enough in freezer to freeze water. Had repairman come out & was told to unplug it for 2 days so the line can defrost. In the meantime, I lost all my food. Do not buy this product. This is the second time this happened. Refrigerator is unreliable & defective.

I purchased a Samsung French Door Refrigerator in 2009 at Sears. It keeps leaking water under the cool pantry drawer and freezes. I have already paid once to have this fixed. I was told a drainage hose gets clogged up and overflows under the drawer; defective design issue. Once again it is doing the same thing. The repair man recommended only to buy Whirlpool made in America; he said Samsung is pure defective junk!

This Samsung fridge has a SERIOUS design flaw and Samsung has been aware of it for a long time, per all the blogs, articles and YouTube videos about this problem! Our fridge is 3 mos old and already its doing the symptoms (loud popping/cracking/gurgling noises and water dripping within sealed walls) that our fridge will have this serious problem one day. We do not have a door water/ice dispenser and dont have the bottom ice maker activated. On many Samsung refrigerators, ice builds up on the coils (in sealed section) with the dripping making the buildup a solid, large chunk of ice that eventually BLOCKS the cold air into the fridge and also stops the fan. Samsung tells us the noises are normal but they can send a technician - since this is a design flaw and we dont want the fridge taken apart only to be told to use a hair dryer to defrost that area... We declined the service call. The seller (Lowes) refuses to take the fridge back and substitute a comparable one (cu ft etc) no-cost. The fridge looks nice, has good room and cools (for now) but I dread the day when the fan stops and hope it does not cause a FIRE as a result of the fan blades stopped but the fan motor continuing! If there is a recall or class action measure taken, my email is: **.

How hard could it be to get a repairman for a refrigerator bought less than two days earlier. Ice maker would leak even with water shut off and ice maker turned off. Pacific Sales had said they had not had a proper working refrigerator of Samsung in three months. Is there a recall for their refrigerators?

I had my stove 2 years. Laid a lid on the top and it exploded. Samsung wont do anything about it. What a poor company. They dont stand behind their products. Ive already had to replace microwave because it kept shorting out and they said it was just out of warranty. Never buy a Samsung.

We purchased the Samsung Microwave brand new less than 18 months ago. Installation was done professionally and we experienced no initial issues, however, one evening out of nowhere we began to smell burning plastic coming from the kitchen. Upon further inspection, the Samsung Microwave was smoking, heating up and began smoldering.The microwave was plugged into an outlet and hung above the stove but not in use when the incident occurred. No electrical issues from the power lines or outlet itself. Fire department advised it was caused by the Microwave. Glad we were home otherwise the entire house would be up in flames from the microwave spontaneously combusting. Would not recommend, stay away!!

In 2015 we bought a Samsung Refrigerator RF26HFENDSR from Home Depot. In late 2016 it began to freeze up and shut down. Home Depot=out of Warranty. Samsung said even though in warranty there were no technicians in our area to fix it. They sent it to a web site for a self fix. Fix didn’t work. Called back Samsung and now refrigerator is 6 months out of warranty. They’ve now given us a ‘case manager.’ Who has never called back. Every two months we have to take all food from refrigerator, store it in coolers, apply hair dryers for most the day till we Can take off the back panel And get to the fan which is encased in a block of ice. Another couple of hours to defrost that. Can’t afford a new refrigerator, furious and unfair when Samsung has thousands of complaints like this and a class action suit filed in 2015, 2017 and 2019. Bad for Home Depot to continue to sell these and bad for Samsung to continue to manufacture defective products. No Samsung family here!

This unit is very easy to operate. The stove top cleans easily if maintained properly per instructions. The oven temp is accurate. Very attractive when set in place. The stove top burners are great. They vary in size for any sized pan or skillet.

Numerous efforts have been made to stop the refrigerator from leaking all over the floor. Parts replaced several time$$$. Samsung has no interest in correcting this. Now, the leaking appears to have been corrected (time will tell). The new problem is failure of temperatures to set/hold for both the freezer and the refrigerator! Refrigerator is at 61 degrees! Should be at 38 degrees! Freezer was at 28 and should be at -2. Perform power reset...no change. Samsung has refused to do anything even though it a clearly known issue - just look at the complaints all over the internet! Nothing has happened (power outages, relocation, ...nothing) to cause these problems.

I believe Samsung on purpose! made an oven that does not allow you to put foil on the bottom of the oven to catch any spills. Knowing most people do put the foil on the bottom; this is the way they get more money from the consumer because the melting foil and the damage of the coating that came off is not covered by the warranty. I had 2 service people come out 4 months after purchase for another problem and neither of them said anything about the foil that was on the bottom of the oven. Your own service people are not educated about the products they are working on. Now I have an oven I can no longer use. Its less than a 1 year old. Purchased on 4/17/19.It says in the manual page 8, (But not in Bold) that the foil could cause electric shock or catch fire. That seems pretty important but you didnt bother to make that in Bold. Because you want people to use the foil/liner and ruin their ovens. You put stupid things in bold like, use care when toughing the cooktop. Like I need to be told that! Really Samsung, you have gone backwards in developing new products. Why would you design something that not every oven user will know what not to do unless they read your user manual. What about when you sell a house. Should the new owners automatically know that your oven could cause an electric shock or catch fire because they put a liner on the bottom of the oven. It seem like your lack of care for your customers really speaks volume of what kink of people you are! You set your customers up to fail, and that makes you a big failure!The oven already does not follow the California law of not having any cancer causing materials. Wow! Samsung, thanks again for caring so much about your buyer! You had a designer who was not educated on why the foil on the bottom of the oven is so important. And probably has never used an oven. Pay attention to your buyers! Get better designers who have experience in using the product! Just because they have a college degree does not mean they know anything about what they are designing! I will make sure I let everyone I know not to buy Samsung and why!

I bought a Samsung fridge in December 2013. Three months ago, the vegetable drawer had a lot of water. I called customer service to report the problem. They sent someone to fix it. After a week later, the same problem happened. The repair man changed some parts. Two weeks later, I found same problem. I told them to exchange a new one. They said they always try to fix, but never get fixed. Today is my 7th time to call them to fix the same problem. They still refused to exchange me a new one since they never be able to fix. I promise, Samsung is the worst product and service Ive ever got. I really dont know what should I do next. I promise myself I would never ever buy Samsung products from now on.

The refrigerator is 3 months out of warranty and I just started to have a freeze up problem on the coil and fan motor behind the rear interior wall. The service tech has been out 4 times over a short period of time and still cant fix the problem. I spent over $1000 just to be told this week from Samsung that the refrigerator cant be fixed because of a FLAW. I asked them for some type of credit and they refused. Thats it for Samsung. I am buying another brand and if there is a class action suit count me in.