We purchased the Samsung Microwave brand new less than 18 months ago. Installation was done professionally and we experienced no initial issues, however, one evening out of nowhere we began to smell burning plastic coming from the kitchen. Upon further inspection, the Samsung Microwave was smoking, heating up and began smoldering.The microwave was plugged into an outlet and hung above the stove but not in use when the incident occurred. No electrical issues from the power lines or outlet itself. Fire department advised it was caused by the Microwave. Glad we were home otherwise the entire house would be up in flames from the microwave spontaneously combusting. Would not recommend, stay away!!

I launched a complaint against my refrigerator which I purchased in July 2011. When we start the refrigerator, it is shaking and sounds so high. But after sometime, it will become okay again. After sometime, it creates the same problem. I complained to the dealer and he sent a person. But he cant solve the problem, again after 4 or 5 days. I will come and I will try to solve. But 17 days had passed and there’s no information, nothing. I think this is such a renowned company showing their negligence.

Besides the problem we are having with Samsung refrigerator, customer service department is a nightmare, in 10 days they called me to send same document that I already sent. Every time I called, I was given different information. I really dont know which one is true now.

Again like many of you who have Samsung french door bottom freezers, mine is now 2 year old and my freezer door will not shut properly because of the accumulation of ice in the bottom floor of freezer. So now in the fall and winter every several months I have to take out the top tray of the freezer and crack the ice behind it, wait till it falls on the floor and then clean it up, then the drawer will close. I have done everything they have told me to try and resolve this problem. Now I guess the next step is to call a repair facility to correct a design flaw of Samsung. I wonder if there is a class action lawsuit out there against Samsung. I would like to get in on it! I have already told many people not to purchase Samsung.

Like the stove, but difficult to clean the oven, the self clean is not effective at all. My berry pie leaked, I have cleaned the stove twice and when used still smells like burnt sugar and the bottom is stained. Very disappointed.

My Samsung refrigerator is still under factory warranty (5-years). The freezer compressor, heat exchanger & filter dryer went out. Contacted Samsung at least 10 times over the past two weeks. Their contractor that does their warranty repair does not have any certified technicians in my area and advised me to go back to Samsung for them to locate a certified technician. Samsung states they dont have any certified technicians and they will refund me up to $1954.00 (key word up to). However it will take 10-14 days for their finance dept. to verify the amount and issue a check. That means 30 days without a freezer compartment. I need ice to pack on my wifes leg for her knee replacement surgery. Temps. here in So. Calif. have been running between 100f and 114f. Constant running to store to obtain ice. The sad part is every time I speak with their rep. on the phone the issue will be taken care of in 3 days. Never will I buy a Samsung product again. Their service is terrible.

In late 2011 we bought the SMH1816W microwave to match the fridge purchased on the basis of a top rating from a consumer magazine, and the matching stove, dishwasher, washer and dryer at the same time. Not only was the consumer magazine wrong about the fridge, the microwave, dishwasher and washer all have issues or needed repairs. So far (knock on wood) the dryer and range havent broken. The microwave had to be repaired twice for the same problem which ended up costing $50 more than the price we originally paid for it. The fridge was replaced three times before Samsung finally admitted a manufacturing issue that caused the water line to the icemaker to freeze. A new freezer door was eventually installed with the corrected water line.The dishwasher drain pump failed after two years, and the washer is rusting at the bleach dispenser and detergent/softener holder. Once again Samsung claimed no responsibility. We live in a low humidity area (desert) so its not possible that we caused the problem. Not only has it been costly for repairs, but we wasted close to a hundred hours dealing with Samsung. Their support is abysmal, they make it as difficult as possible to even communicate with them - then all you get are stock answers. Requests to escalate to Executive Customer Relations are ignored, or delayed to the point you can do without your broken appliance and end up paying yourself. Samsung is by far the worst company Ive dealt with in 50 years, and as far as major appliances they have the worst quality of any we have ever purchased.Updated 10/22/2016: Of course, now our washer is listed as one of the models that can blow up during the spin cycle, response from Samsung - wash large loads on delicate only. We are taking bets on whether it falls apart from rusting or spinning first! Microwave - dead again - this time we are replacing it with another brand - Samsung quality is non-existent, support is useless. Bottom line, they have sacrificed quality and support for a quick profit, and will lose millions of customers because of this.

I have a Samsung fridge and freezer. I had it open while putting things away. My 10-month-old twin daughters were looking at me put things in, and all of a sudden, her finger got stuck inside of the little slots on the side. It was automatically shutting! I got her finger out, and it was cut severely! We had to call 911 and have the ambulance come. When they got to our house, they couldnt believe all the blood that was all over me and my daughter, and that it was all from her thumb. This product needs to be changed because my daughter was lucky not to lose her finger, but somebody could or will! I am completely upset and cant believe this product is made this way. I would like to be contacted about this!

I bought a full appliance set from electronic express here in Nashville. I bought refrigerator, range, dishwasher and over the range microwave. I spent about $5,0000.00. The microwave right after working one year it just quit working. I called Samsung they sent a tech and he fixed it. After 3 months the dishwasher never clean right. We started cleaning the dishes before we put them in the dishwasher, but finally it quit working - even the dishwasher detergent was left on the dish. I called Samsung and they said it is over a year and warranty expired. So I am out of luck. So I am planning to buy Whirlpool dishwasher since that was the old one I had which worked for over 9 years without a problem. I replaced it because my wife want a stainless steel set of appliance. I am disappointed at Samsung - such a big company makes a good cell phone and tablet like Galaxy S4, Galaxy Note, make a bad dishwasher. Why do not let them stay away from this business and let Whirlpool do the appliance. I will never buy Samsung appliance at all...

The oven burns the back side of whatever you’re baking or browns much more than the front. If you do more than one rack it doesn’t cook even. The middle will cook but the top and bottom shelves won’t cook the same. The top large eye will get too hot and burn your food. We bought all Samsung appliances for our kitchen and none work the way they should. The service department won’t answer your call or fix things that thousands of people are having trouble with. We will never buy another Samsung appliance.

I was heart-sick when I read all the horrible reviews for the Samsung refrigerators. I have only had model RS265TDRS for 6 months and it quit cooling 2 days ago. Tried the OnLineChat and was sent by the agent to a Samsung link that extolled how you should NEVER put a thermometer in the refrigerator to see what temp it is. I couldnt believe it. Then I put in a work ticket... and heard NOTHING. As I purchased the extended warranty through Conns the appliance store, they do warranty service as well, and when I heard nothing from Samsung.. I called them. They came out within 48 hours and told me the problem was the plastic cover over the coils, and it would take 3 to 5 business days to get the part. I nearly died. I explained this is my only refrigerator and they didnt seem to care. I agreed and after we plugged up the open spaces around the coils with small strips of quilt batting he left. The cooling element does seem to be working... as the vegetable drawers are 42 degrees... but up on the top shelf it is 60 degrees. How do I know??? I left the horrible thermometer they wanted me to immediately take out... in the unit. Now.... the door is telling me that the refrigerator is 34 degrees... but it is not. I FINALLY got the local service company contact information from them... however... the online chat lady said I had to file a work report with them first and then I could call the repair company directly and give them the work order.So! Lets start a lawsuit.... This is insane... to that poor couple who had been using a cooler for over 30 days... I went online and purchased a small GE fridge that I will keep in the garage... or get one sized for a dorm room... to keep your meds in... I am ready to fight them on this one...

Purchased a Samsung from Home Depot April 14. I call Samsung about every four months for two issues. 1- the refrigerator is growling and making monster noises and 2 - another piece of the inside broke to pieces. Another shelf, drawer etc. cracked, broke or crumbled and has to be secured with flex tape or thrown in the garbage because it is unusable. See pictures. Its completely unbelievable!Hours on the phone with Home Depot (where we bought the additional warranty) and they send us to Samsung & Samsung sends us to National Factory Service for diagnostic and at a cost to us: $85. They heard. They came. They saw. They did nothing. Just head scratches and the words: PARTS OUT OF WARRANTY. When I call Samsung these days, they try to sell me an extended warranty for $129, which doesnt cover the parts. I mean have you ever? Its such a joke! There is a class action lawsuit against Samsung ~ apparently for the icemaker + and, yes, our icemaker gives us non stop issues.

Purchased this dishwasher (Model DW80F800UWS/AA) 11 months ago. During that time our kitchen was under an extensive remodel so dishwasher wasnt in service for 8 out of the 11 months weve owned it. Now that our kitchen is in working order we hooked our new dishwasher up. The past 3 weeks have been plagued with numerous error codes: oE, 9E and HE. Ive contacted Samsung and each time theyve sent out A&E repair service to address the problems. Although the reps from Samsung have arranged for repairs this is really becoming ridiculous to say the least. So far this machine has gone through 2 case assemblies, an ECS sensor, main control board and now needs a heater sump pump assembly. Essentially every working part, some of them twice. To say were frustrated is putting it mildly. Now the holidays are approaching and we need to wait another 2 weeks for parts. Our manufacturer warranty ends in 3 weeks. If this ever gets fixed were pulling it out and replacing it with another brand. We will never buy a Samsung appliance ever again or would feel confident to recommend their products.

Samsung Model DW80J3020UB - I notice several weeks ago that it wasnt drying properly. Couple of nights ago I was getting ready to go to bed when I noticed the dishwasher was still running in the heavy cycle which we never use. I tried to stop the dishwasher but couldnt, it kept going back to the heavy wash cycle. Then the door latch broke and dishwasher thinks its in the wash cycle with the door open. I didnt want to go to bed with fear of the dishwasher start in the wash cycle and flood the kitchen. I took the door panel off and cut the wires going to the motor and the motor kept running, got the door to close with motor still running. Got up the next morning motor not running, went to Lowes and bought a Bosch dishwasher. This Samsung dishwasher was bought in Nov 2015. After reading several other reviews I had to add this to warn people not to buy a Samsung dishwasher. PS Lowes does not carry Samsung. Any more wonder why.

Ive had the Samsung Chef Collection WaterWall Dishwasher for less than 1 year. When the new appliance suite (range, fridge, microwave, & dishwasher) were to be installed, the dishwasher did not work on day 1. They said it was electrical & ordered a new one. A few weeks later the new one was put in. I swear to God you need to wash the dishes before you put them in to be washed. I found out later that there is no heater in the unit to keep the water to temperature. The repair man told me to run the hot water in my sink before turning on the dishwasher, that may help. SERIOUSLY? My $1,600 dishwasher needs the sink water to run? Now Im 10 months in, loaded the dishwasher & nothing. No power again. Fuse is fine. Waiting for repair man to show.

I purchased this Samsung Convection Electric Stove approximately 4 years ago as Samsung received good reports for its electronics and appliances. After about a year of owning it, the rear burners no longer worked on low, the oven light blinked on and off, the oven shuts on and off and the convection fan was working intermittently. Sometimes, there is a ticking noise when I turn the oven on. I called Samsung in the beginning of the malfunctioning and was told my oven was no longer under warranty. This was the 2nd time my Thanksgiving turkey took 7 hours to cook. This product is defective in so many ways and should not be sold by retailers until they remedy all of the complaints appearing on sites such as ConsumerAffairs is remedied.

Samsung Microwave model # SMH8165ST - I bought this microwave in May of 2011, and it has gone out on me flashing the SE error code across the keypad. Nothing helps; the breaker is not tripped and I tested the plug to make sure it works. It is completely un-usable and of course the warranty has expired. I had to pay $500 plus to get it installed over my stove and a week or so later, pay an electrician another $500 to put in a new breaker for it because it kept tripping. I have been reading a lot of reviews on Samsung models with the very same problem. It appears to me that these should have been recalled long ago, but Samsung continued to sell them.I am 73 and on a fixed income, have no husband to make repairs, and pulling the thing out of my kitchen is out of the question for the moment. It looks like Im stuck; I feel this microwave should have served me for many years no more than I use it. Next week, 7 grandchildren will be here for a week for Camp Grandy and I cant imagine not having a working microwave! Hopefully, this helps someone else. I will certainly steer away from Samsung products from now on. I gave it 2 stars because it did last almost 3 years.

Purchased my dishwasher back in July 2014 and have come across the same problem the heavy and auto switch light keeps flashing and the dishwasher stops working. Ive had to call and have someone come fix it 3x now. This is stupid... never again buying Samsung.

I have the same problems with the others. Right now I water in both my veggies/fruits bins and underneath the bins are water and frozen ice. Also, the ice maker keeps making ice even though it is full; therefore, all the overflow ice fell down under the freezer drawer. Every time I open the freezer drawer, ices will fall out onto my kitchen floor and I can also see there are a lot of ice stuck all the way in the back of the freezer. I either have to use a long stick to brush them out. It is a major headache with Samsung as they are the worst company I have to deal with. Samsung is very unreliable and irresponsible for their products, keep saying they wont fix my refrigerator because 1 year warranty is over. In order for them to fix, they will charge me a fee to come by to take a look at it and any repairs they will do. I see other Samsung models have the similar problems as mine but how come this model of mine isnt on the Class Action Suit Settlement. Please let me know if it is on the settlement as I want Samsung to pay for their bad products.

I hope you all do not consider purchasing Samsung products. We purchased a dishwasher, refrigerator, and microwave in August 2015 from Home Depot. Recently the shelves in our freezer Model # RS25J500DSR/AA are falling from the guides. The shelves are not overloaded. Called Samsung... No help, said it was out of warranty. Asked me to call parts dept. I did and received the SAME SHELF!!! How in this world can I be the only one with a defective freezer shelf??? PURCHASE ANOTHER BRAND...

The microwave works adequately though Im not thrilled that I have to press 1 0 0 rather than 1 for one minute, etc. Sometimes the reheat works great and other times the food is just lukewarm. This microwave was on sale so I cant complain.

We purchased the Samsung from hhgregg in Appleton WI as we were remodeling our kitchen and the refrigerator # rf260beaesr has not worked from the start. For making ice, we have called hhgregg. We had the extended warranty and they told us its not their problem. We have to work through Samsung so we have called and on 5 different occasions received inaccurate information and the tech line of Samsung the repairman came out and thought we had a used refrigerator or malware refrigerator from the assembly factory as the cables were not connected and the coil for making ice was defective. He replaced it nicely. That piece of coil lasted one day and again we called the tech line and the repairman came replacement of something else and reset the refrigerator and when we came back from our 14 day vacation it stunk in the house and lo and below - all the food in the freezer spoiled. Over 250.00 of meat. We called them up and they said to call hhgreg and we did that and hhgreg said they have nothing to do with the Samsung as Samsung is the product and this is their problem. Now this is getting old. Since June we have been getting replacement parts and no wear as the freezer still is not working and either is the temperatures in the refrigerator and no one is taking responsibility in replacement. They said Samsung that is, that hhgregg will be calling you and replacing a refrigerator. No no not a call received. We have called and wrote everyone name down the phone and email and faxes that they told us to go through for Samsung and guess what? Nothing is done. Now all we want is our money back, plus the food lost, and we will not buy a Samsung product ever. Example - look at the Samsung phones are blowing up. We have done everything Samsung told us to do and as of 9/16/16 we are no further ahead. CIVIL suit - contact news and will expose both retailer hhgregg and Samsung for running false advertising and product reliability and the other thing is hhgregg in Appleton and Green Bay is going out of business. Everyone got our money but we end up being the loser. Where is the justice in customer service? Where is the responsibility for a product accountability? The refrigerator is not even a yr old rf260beaesr and I have a 5yr psp bf refrigerator warranty which I was charged 349.99. Plus the refrigerator of 1600.00. Where does this sit with me? FZ coils frozen up, defrost freezer. Heaters did not work. Def defrost control replaced, installed new main board and evaporator fa defrost sensor ordered. Need sensor, connected sensor e21 evap fan reconnect on 7-1 16. Next visit 7-18-16 reg def holder defrost thermostat no voltage to heater from board evap fan not running. 8/26 repairman another sensor ordered power freeze and another visit from technical difficulties. No one knows what the hell they are doing in Samsung and they dont care period. They think they can run a person ragged down so that the customer will quit & they dont have to deal with getting us our money back. They dont even know who their CEO. We asked - how much does this tell you they care or know about the Samsung equipment service? So, how do we get our money back so we can buy a refrigerator other than a Samsung? Maybe Electrolux or Maytag. Going locally I can at least get service and honesty and a replacement instead of the run about from retail stores like hhgregg who is going out of business 9/30/16 and Samsung who wont replace or give your moneys back from the purchase. Does anyone hear me out there? We faxed everything to 973 529 0543, tried 3 times would not accept faxes. Obtained a new fax # to 864 751 2882 on 9/17/16. We are calling hhgregg daily and Samsung daily to get a refrigerator. We are the customer and deserve better care than what we have gotten which was passing the buck blaming the other guy. Get some balls Samsung and take care of the customer - stand behind your name. As for hhgregg going bankrupt out of business says it all. They probably took the money and ran. Almost sounds like this with Samsung is trying to do as well. Just replace the ref or give the customer their money back. We were the trusting people in your name and now we have no trust in that name and you Samsung did not stand behind and take responsibility. Shame on you Samsung. Someday youll be a customer to someone else and lets see how that goes. You all will be exposed for what you are eventually.

I purchased a Samsung side by side refrigerator 2/09. The compressor went out 11/2/09. There is a five year warranty on the compressor [sealed system]. I called Best Buy because I bought it there. BB sends a tech out 11/21 who tested everything and determined it was the compressor but Samsung must authorize that repair. I call the Samsung rep who tells me that even though a Samsung certified BB geek squad tech had determined it was a compressor, Samsung wanted to send another tech out at my expense to do the same thing. After a number of calls regarding the stupidity of a double diagnosis, Samsung told me I did not have to pay for the 2nd tech. Tech shows up and demands 105 trip charge before looking at fridge. I refuse, he leaves. I call Samsung back a number of times and ultimately the rep agrees that if I can supply him a copy of the Geek Squad work order Samsung will replace compressor at no charge to me. I call BB, get copy of work order and email to Samsung. After several days I follow up with Samsung who is supposed to call me. I am told work order not clear enough [tech in-artfully put thinks its the compressor and it is under review.] After several more calls, Samsung rep arranges conference call with Geek Squad rep who agrees to contact tech and get more definitive statement. 3 days later Geek Squad rep calls back stating its contractor A&E service will not contact tech or let Geek Squad. I call Samsung back and am told different rep will call me. Yet another Samsung rep calls and tells me that Samsung will authorize compressor replacement but only parts. States I will have to pay for labor and freon. It is 12/25/13 as I write this and still no compressor. This is no way to treat customers. I will not buy this brand again!!

Purchased a stove approx. 30 days ago, surface area on 2 burners peeling. Samsung sent a service center to assess and they apparently reported that it is physical damage. Im still questioning the physical damage from what? I contacted Samsung and was told that it is not covered under the warranty. The service advisor did inform that the peeling was a common problem with the stove but Samsung does not want to honor the repairs or take the onus.

I purchased a 3 appliance package including a OTR (over the range) microwave from Pauls TV with Samsung being the manufacturer. First the microwave has a wobbly glass tray, it wobbles. Thats my problem because thats the way they are made. Then the microwave would just shut off if it was used more than about 7 minutes. Say, back to back, frozen dinners or heating up 25 minute casseroles. Called Pauls, had to talk to Samsung. Repairman comes out, orders a new circuit board. Comes back 2 weeks later and replaces board. In the middle of a big Christmas Party, microwave shuts off again. Then after 45 minutes, it turns itself back on. When I say shut off, all electric, including clock is off. I call again. Was told it had to be uninstalled to be looked at. So I pay someone to take it out. Repairman said I didnt have to do that. Then he called after and said yes, he ordered another part, so it had to be out to be fixed. That was Dec 29th. I have big New Years party, and have to heat food in cooking pans, but now I dont have a VENT, since it was in the microwave. Today I called Samsung and was transferred to Customer Relations because its January 16th, and the repairman has not shown up twice, yet Samsung keeps calling me to verify Ive called him? I want my money back so I can get something else. Oh, thats too bad. Cant do that. Samsung pays $85 per repair call, hes been here 3 times, plus parts, so far for a $230 microwave. Their policy is to continue to repair until the repairman says it cant be fixed. SWEET job this repairman has. Lucrative contract. I NEVER want to buy another SAMSUNG product again, NEVER. Ive done FOUR kitchen remodels, with all new appliances and never had an issue like this, nor worked with such a stupid company. GE replaced my French Door the 2nd time out because of faulty production. No issue Kitchenaid. No issue Bosch. No issue Fisher & Paykel. No extra warranty. Now I have to wait 2 days so Samsung can reschedule with the repairman.

Samsung Dishwasher doesnt do a thorough job in cleaning even when set on long cycle and short cycle takes too long. I pretty much have to clean the dishes before placing them in washer and I use name brand dishwasher detergent.

Had the Samsung refrigerator a little over a month and the ice maker stopped working. Called customer service who ran me through 15 minutes of tests then said a technician would call within 48 hours to come out and repair the fridge. Two days later after not getting a call, I called Samsung again and was informed that the last person I talked to must have forgot to assign a technician. I was then instructed to run through the same 15 minutes of tests and told (once again) a technician would call within 48 hours. The next day a Samsung representative called and while I assumed he was the technician calling to set up an appointment, he told me that no, he was in the product dept and was just calling to see if my ice maker was still broken. The only purpose for his call was to inform me that it would be ANOTHER 48 hours for a technician to call me.When I asked if the technician would call over the weekend, he responded that some work weekends, some dont. I asked to speak to his manager and he told me his manager was unavailable. Three days later and seven days after my initial call a local technician finally called me. He instructed me to push buttons on my freezer that I did not have and besides the fact that he sounded 12, he was completely confused as to which model I had and told me an engineer would call me back. When I asked how long that would take he said he didnt know, the engineer was in the field. As of the time of this review my freezer is still broken, there is no set time for the technician to come out and I have wasted my time on the phone with this horrible, incompetent company. I will NEVER buy another Samsung product again and can honestly say this is one of the WORST companies I have ever dealt with.

4-door stainless frig doors rusting - Purchased 5/12. Began noticing rust on lower doors within a few months which has since spread to all 4 doors. Requested service 9/14 after numerous calls to Samsung and Lowes with feedback that it was a cosmetic issue and therefore not addressed. Tech visited and confirmed rust on all doors. Cleaning product was approved stainless steel cleaner. 3 other stainless steel appliances in home have no rust (other brands). Purchased at Lowes online. Have been told by Lowes that Samsung doesnt warranty cosmetic issues. This is NOT a cosmetic issue but a moisture issue from inside the unit. Where there is moisture there is rust and potentially mold. For all we know the inside of the doors is covered with mold. Do not buy Samsung refrigerators... engineering/design issues without adequate product/service support!

This has got to be the worse oven range I have ever had. It doesnt heat to the right temperature. Called service in and they replaced the circuit board to the stove and it still doesnt heat to the right temperature. The service guy says, Well, thats all we can do. So I guess I out of luck. Not much use in calling Samsung because they just give you the runaround. NEVER going to buy another Samsung product in my life, EVER the worse. Dont buy their products.

I have a Samsung side by side, four drawer refrigerator bought in July 2013 and have had trouble with the ice maker since then. The ice maker freezes up every couple weeks. I use a hair dryer to melt the ice from the mechanism. I have problems with the ice getting clogged up and will not dispense. Another problem is that it does not matter which setting the dispenser is on, crushed or cubed I only get crushed ice. I do love the refrigerator with the fourth drawer temperature adjustment. I keep drinks in the drawer and the grandkids do not have to open the doors. Otherwise the refrigerator is just a refrigerator.

We purchased this product on July 27 2017. Months after we purchased it the ice maker started icing up and water started dripping inside the fridge. When you would hit the ice button you would first get water then ice would drop. The ice would not be totally frozen. Then water would drip out after you were finished. Three different times they have replaced the whole ice maker. On Nov 8 2018 they told our repair man they were going to do an exchange. Then on Nov 29 they had another company come in and fix it (3 time). On Jan 24 it started doing the same thing. When we contacted Samsung they told us it is now our problem. They are not going to fix it again. They totally lied to us about exchanging it. This fridge is nothing but junk and headaches. We ended up going to Sams Club and purchased an ice maker. You spend nearly $3000.00 for a refrigerator and you cant even have it make ice. Buy from a different company. They know they have problems with this refrigerator and they wont stand behind them. We will never have another Samsung in our house. Read other reviews on this. I know others have the same issue. We read them but we thought they had the issues resolved. Boy did we find out the hard way.

My Samsung refrigerator model Rf260BEAEWW was delivered 5 days ago. I had to attach three handles which requires 6 small anchor screws. Only four were included, so I called customer service. After a 34 minute phone call with Samsung where I was continually made to feel not like a customer but as a person trying to scam them for two screws. They advised they had to determine if it was within 30 days and after giving them the serial # I also gave them the manufacturing date of June 2017. After 30 minutes, they told me I would then have to send them a copy of my receipt. It would then have to be approved to send these two screws.Totally frustrated I went to the store I bought it. They called Samsung and the salesperson advised, after an hour on the phone with their rep, they were going to contact me and arrange when a tech could come out and look at my refrigerator before it would be verified that I would receive these two screws. Still waiting, totally ridiculous. Obviously a very authoritative organization, lacking leadership and the ability to allow simple decisions to its employees.

2 1/2 years ago we bought all new appliances and unfortunately they are all junk! In 1 year and a day the microwave quit working. The circuit board quit working. Had to have that fixed. The day after Xmas our dryer quit heating! Another repair bill! We were without a dryer for 3 weeks! Today our icemaker quit! It does not make ice nor can we get the icebox off! Now we will have another repair bill for 2-year-old appliances! I am in for getting a class action lawsuit against Samsung!!!

Purchased a Samsung over the stove microwave in July 2011. Did not get the extended warranty. After about 8 months the door was broken. We called and Samsung had it fixed with no charge to us as it was under warranty. Two weeks ago, the microwave beeped and showed an SE code. Nothing works. It is completely dead. I have spent MANY hours trying to get this problem resolved. I have searched online and it seems as many others have had this same problem. I finally was able to contact someone at Samsung who told me they knew about the problem and they were fixing them even though they were out of warranty. I was given a reference number and told to call another number. When I called that number, I was told it would not be fixed for free as it was not my model number that they were having the problem with. After thinking about it for a few days and reading more online, I found that there are lots of people with this problem and it involves several different model numbers, including mine. I called Samsung again and was on the phone over an hour trying to get them to fix this for me. They kept telling me since I didnt buy the extended warranty they would not help me. Now I understand about the warranty. I never buy the extended warranty because I expect a product to be made well and last a reasonable amount of time. I understand that sometimes things happen, but I feel that when it is a problem so many people are having and there are different model numbers involved they should have a recall on them and fix them!! The outcome of my last call with Samsung is they would pay for the part which is $35.00 and we pay the service call, $85.00 or more. Sorry this is still not acceptable to me. If you make an over the stove microwave then I guess it should be made to USE over the stove without breaking within 2 years. We paid $399.00 for this microwave which isnt cheap and should last longer! PLEASE let me know if you can help or where else I can turn. I really dont have the money to replace this microwave and dont feel I am being unreasonable thinking they should make good on their product. Thank you in advance for your help.

RF197ACWP - Water leaks into the crisper drawers and under the drawers. The refrigerator is 18 months old. I took out a warranty from PC Richards. I have had them out three times. And it has happened again. I have to take a day off from work, empty out the refrigerator and freezer the day before service call. From the reviews I see that it is a constant problem with Samsung. How is the Samsung company allowed to get away with this? Why have they not been ordered to take this off the market until they can right this wrong. When there is a problem with cars they have a recall. Why not appliances? Can anyone answer this.

Rust spots have started to appear on the stainless steel fridge doors and freezer doors. Contacted Samsung and they said that it was a cosmetic issue and therefore not covered under the warranty! What use is a warranty if a stainless steel door rusts after two months. Really terrible customer service. Always had great products in the past from them, so thought the fridge would be good, but turned out to be terrible, very expensive mistake. Also the ice production is poor, way less than the old fridge I used to have and the veg crispers are tiny, not large enough for a regular shop.

My Samsung Fridge Model #RS265TDRS started acting up after about a one year. I noticed our milk spoiled prematurely along with other items in the fridge. I remember hearing the fan in the fridge sound louder than usual just a couple of days prior to this. It appears the coils have froze up with ice causing the fan to ice up also stopping it from spinning causing a domino affect. I will have to locate the receipt and upload at a later time. I see this is a very very common problem with Samsung. This was not a cheap fridge and to be having this issue this early is ludicrous. I have the unit turned off and am allowing it to fully thaw before restarting it and seeing how long it lasts this time. Very Very angry & disappointed with Samsung.

I like this fridge except the ice maker has become very slow. There have been 3 repair calls over the last 4 years all related to the noisy freezer, broken ice maker and now leaking ice buildup. Also the black metal skin dents very easy and is pocketed with small dents. We have Samsung Model RS25J500BC.

This Samsung Refrigerator French door, bottom freezer, model # RF217A was purchased through Sears 4 years ago and has not stopped freezing the produce bins since I first received it. I have had Sears service out at least five times to fix it. They have replaced the motherboard, The defrost drain, The ice maker, The EVAP cover, a new probe, It still leaks, and freezes. Buyer beware. Samsung, nor Sears will not replace this obviously defective product, So after 4 years. I have finally given up and will buy a new refrigerator. I had to save the money to afford to purchase a new one, Samsung has won. BUT NEVER AGAIN.

We purchase this Fridge for our RV which was screaming for a full sized Fridge. It is lightweight, perfect in size, very quiet, doesnt create excessive heat and most importantly has a low power draw. We have owned it two years and remains issue free and takes the abuse we RVers tend to put on a fridge. Highly recommend.

My daughter turned on the stove. She then heard a buzzing, a pop, and saw smoke. I told her to turn it off and attempt to unplug it. My husband came home to unplug it and left it as it. I saw a white powder covering the internal glass, tiny pieces of glass on the bottom. The house was filled with a smoky (didnt smell like burning though). All the windows were opened to clear it. I started an online chat with Samsung. They told me to unplug it and wait for their people to come. That was 4 days ago. I have since had 2 chats and 2 phone calls with Samsung. Still nothing has happened. Last I was told that if I did not hear from them in 2-3 days to call back. That would be a week. Customer service has been unhelpful, unknowledgeable and a waste of time.

The first week, the microwave made terrible noise. Came and installed a new motor. Less than 1 year, refrigerator freezer, condenser broke. Came, but still have problems. Keep trying to clean glass in stove, and was told by a Samsung Technician to unscrew the door, and will be able to clean. Dont do that. Cant get the door back on. LOL! Now, the dishwasher is not working. Told me it was the disposal. Paid money for a plumber, and not the disposal! But, rather the not-working dishwasher. NOW, the washing machine, it doesnt spin. Technician and said, it was the binder. Brought the wrong ones. Supposedly, coming back today to fix. It says, only 200 words, how can I - DONT BUY SAMSUNG.

The ice maker started jamming right away. When we called they gave us instructions on how to clear the jam ourself. I have never had a company tell me to fix anything myself. What they told me to do did not fix it. So we called and finally got them to send a service person out. He did not put a new ice maker. He just caulked around the ice bin. Within a day it was jamming again. We called to have a service person come back and fix it. When he came he put a whole new ice maker in. No help! It is still jamming and now it is gathering ice in the chute inside the door and then when the door opens ice flies everywhere.Putting in another ice maker is not going to solve the problems we are having because the blades have too much slack in them and they go behind another blade and they hang up. We called and told them we wanted them to come and get the refrigerator and of course they refused to. The company should not be allowed to sell this kind of junk and then make people keep it. I wish we had known how bad the product was and hope everyone will beware of buying anything Samsung!

Purchased a 4 piece Samsung Appliance Package. Initially, after 6 months, I gave them a 5 star review. Still, after 4 years, every appliance has performed above my expectations. BUT... buyer beware... DO NOT purchase appliances with the black stainless finish. The finish on my oven door is peeling off... looks hideous. I purchased the extended 5 year warranty, but cosmetic defects are NOT covered. I have to purchase a $317.00 (plus) replacement oven door. Why would a company that makes quality appliances not cover a factory defective finish and ruin their reputation? Very disappointed. Spent hours with customer service to no avail.

We bought a model NE58H9950WS chefs collection slide in range in early 2015. It belongs in a museum, not a kitchen because it looks beautiful but is useless. Preheat the oven to 425*, put a tray of cold food in and an hour later food is still uncooked and temperature is down to 300*. Tried to cook a frozen lasagna that was supposed to take 1 hour at 350 and after 2.5 hours was still cold in the middle. If you cook something like cookies or a pizza it is OK because they have so little mass they dont soak up the heat but anything that weighs more than a couple of pounds simply overwhelms the ovens ability to reheat.Samsung made 2 service calls under warranty and the replaced everything but the problem persists to this day. I noticed they have discontinued this model and taken down all of the negative reviews but the issue of their ovens not holding temperature is not limited just to this model. There are countless other reviews mentioning the exact same issue. Samsung even tries to disclaim the warranty of merchantability in their paperwork, which is a joke since it basically says they can make an oven that doesnt work and theres nothing you can do about it.I would urge anyone to avoid SAMSUNG products. There is a reason they are rated 23rd out of 23 brands on this site for ranges and stoves. It is because their products are junk. I have filed suit in small claims court (fortunately my state has limits on the warranty disclaimers which invalidate it) and will be getting my money back one way or another. Then I will buy another brand of range. This one costs $2500 and doesnt cook food!

DO NOT BUY A SAMSUNG DISHWASHER. Customer Service hold time is over an hour. Told this is normal. No return phone calls for follow-up. Seems like they (Samsung) is looking for a way not to repair/honor warranty. Contracted Repair company for my area is 6 hours away from residence AND reviews are disgusting. I wish I had never purchased Samsung Dishwasher. If I could get a refund I would.

We purchased a 3 door, 26 CU.Ft. French door Samsung refrigerator with an indoor water dispenser in November of 2012. Approximately a year and a half after the purchase, our refrigerator started making strange noises and there was water spilling out. We contacted Samsung and later had a technician from Best Buy come out and diagnose the refrigerator. Luckily he was able to repair it - he explained that the refrigerator had to be defrosted as the coils had frozen over. Since then, every five to six months we have had to defrost our refrigerator to keep it working. Ice builds up and the cooling element fails. We now keep a close eye on the fridge. The first time it froze over we lost food. Since then we have moved quick to defrost it before it appears to be running warm. But we do worry about the regular cooling in light of this problem. At bottom, this is not what we expected from our purchase. We bought a brand new refrigerator and have not received the quality we expected.

I just got a brand new Samsung DW80K7050US dishwasher which retails for $950. To install it, the electricity must be connected (easy) and the output line has to be connected (easy) and the supply line has to be connected (easy). But.. when I turn the water on, I can hear a high pressure leak but see no water coming from anywhere. After a few minutes, a puddle of water comes from under the machine. There isnt a drop of water IN the machine. That means that when the machine was put together, there is a leaky seal or missing washer someplace... And I have to uninstall the machine, turn it upside down and play surgeon for a few hours trying to fix this damned leak. That is ridiculous.Even worse, I have done searches on this, and that problem is not uncommon. Typically it is fixed by the install, but in this case, I installed it. Why should I pay someone $150 to connect 3 wires and two hoses? Its no more complicated than attaching a garden hose. Obviously they dont test their products for leaks before shipping them out.

We totally remodeled our kitchen and purchased new stainless appliances. The refrigerator is a Samsung. We paid for it in November of 2014; it was delivered in February 2014, installed in March and began being used on a full time basis on May 23rd of 2014. We had problems beginning immediately and still are having problems. The problem is the ice-maker. We have been told by one repair person Americans like too much ice but he replaced the ice maker which continued to make twenty six cubes a day. I went to the Lowe’s store manager who was to do something but failed to (big surprise there). We waited three more weeks and complained again and asked for another service provider at the encouragement of friends. They were busy and took three weeks to arrive. They ordered a new motherboard which was installed four weeks later. For the month of November and December of 2013 we actually had ice! Then it started coming out crushed and no cubes. Out comes another guy who says it is the auger… Called Samsung and asked for it to be replaced - got nowhere. Repair guy is coming tomorrow to install the auger. The bad news our warranty is gone as of February 7th. Talking to Samsung is like talking to a repeating robot. Now I have spoken with several people who have had ice problems with this model from day one. I am hoping between Lowes and Samsung someone is going to do the right things. I have owned six new refrigerators in six homes and never been through anything like this. To find out Samsung is aware of the defect is even more upsetting. My only choice at this point is to buy a new refrigerator and employ someone to drop this one off at the Lowes front door. I am still paying for my very expensive remodel and intend NOT to pay for the refrigerator. Lets hope someone steps up to the plate real soon!

I purchased this Samsung refrigerator in July of 2017. From the get-go, I had problems with the unit. First, one of the shelves was uneven. Then I had a couple of service calls to address the loud bang noise the ice machine makes. The repair for this reduced the problem but it still does it occasionally. The most frustrating and persistent problem has been this frequent yet intermittent buzzing sound, like the sound a fluorescent light bulb makes just as it is going bad. I have had the service company out several times to address the issue. The last technician told me it was a normal noise. This is the fifth refrigerator Ive owned as an adult and I have NEVER had this problem. Samsung keeps sending out the same repair company but without any fixes. I am at my wits end.

We purchased a 2003 Wilderness camper with a Samsung microwave over the range model in it. The microwave is always beeping, will turn off in the middle of cooking. The keypads dont function right and sometimes not at all. Have tried everything we can think of and nothing works. What can be done about this, and can one install another brand that will fit in the opening?

Apparently either Consumer Affairs OR Samsung does NOT want reviews of clothes washers as that is no longer a product which can be reviewed. Ours is 3 years old, sat in our basement for nearly a year from the time it was new until we finished our house. Only two people in the house, used once every two weeks. Lots of issues with not filling, not pumping water, not spinning. Samsung says Too bad. You should have paid even more than the $520 so we would fix that piece of crap....sucker!

I purchased Samsung 237 French door ref. The shelves are not spaced properly to accept milk or juice containers - the items must be tipped and forced into the shelf space. The shelves are made of an extremely brittle plastic and are subject to cracking. I have had to replace two-hinged shelves due to shattered plastic hinges even though they were never moved from the horizontal position. The crisper drawer is full width and can only be operated when both refrigerator doors are in full open position. I contacted manufacturer within warranty period and one-hinged shelf was replaced with the caveat that this was a one-time honor of the warranty and it would not be repeated. Now another shelf has multiple breaks in the plastic due to its brittleness, and we have a poor quality appliance that is out of warranty. Do not buy a Samsung refrigerator unless you have a very high tolerance for aggravation.

Loved the fridge. Bottom handle broke off, just plastic based. Fridge 2011 and parts no longer available so must buy a new fridge. Maria employee#** on ticket # **. If you want a fridge to last more than ten years dont buy Samsung.

Less than a year old and major parts of the ice maker had to be replaced. Luckily, it was still under warranty. A couple of months later, no more warranty, but more problems. My brother, sister, and my daughter have the same model and the same problems. I had faith in Samsung, so I didn’t read any reviews. My hindsight. Never ever will I purchase a Samsung refrigerator again. $2,200.00 for this refrigerator. Hopefully, more people will read these reviews.

The fridge itself is ok. But we had a problem with the refillable water pitcher. Customer service was a nightmare. No one would validate the problem. Just hours upon hours of corporate propaganda and not owning up to their mistake. Plus the replacement parts are outrageously priced. There are plenty of good appliance makers out there - its not worth buying from Samsung.

I am writing this just so other consumers can make an informed decision. I bought this french door refrigerator at a cost of over 1500 dollars Cdn (28.5 inch) expecting a fridge for at least five to ten years... Within a year the bottom shelf cracked and crispers couldnt be used. Within the next year two of the shelves in door cracked and are useless. Replacement costs are prohibitive. The plastic fittings are literally falling apart and not warrantied. I have an expensive fridge that requires duct tape to keep shelving together. Did I get a lemon? Dont know but at two years old, the fridge looks like a write-off.

The ice maker either doesnt work. Purchased in 2/2014. We paid for a 5 yrs extended warranty. Since purchase we have had nine repair visits. We have spoken to supervisors, case managers, etc. they have given authorization to either replace entire ice maker or entire refrigerator. However, after each attempted repair it continues not to work. This is our second attempt to contact Consumer Affairs. Our next step is contacting KCRA channel 3 consumer advocacy. Will you be replacing the refrigerator.

Our Samsung side by side refrigerator quit working and I contacted Samsung on 7/06/16. The appliance was still under warranty. However it is 7/27/16 and I am still without a fridge. First they looked for someone to fix it but no one was available in our area. So an exchange was approved but it must take forever. I have called them multiple times. All I get are apologies. Their service is the worst I have ever dealt with. Dont buy Samsung. This is the most expensive mistake I have made. Worst company ever!!!

I bought a microwave by Samsung on Feb. 28, 2019 the microwave started smelling like burning wires, and would not heat food. I contacted Samsung and was told a technician would come out, technician came out and said he believes it needs to be replaced because a fire had started inside of the microwave. Samsung called them and told them they would not replace it because it was physical damage from grease. The technician that came out wrote in the report it was not grease it was like hard plastic and they would not replace it. My filters are still silver like new so how can you say grease build up within a year! I will never do this again and I have contacted my attorney!!

I love the Samsung refrigerator that I have. I have had two bad experiences with the ice maker, though. I currently am unable to make ice unless I thaw the ice maker until there is no more ice collected on the surface. It is a two day process. It will work again if I have time and inclination to do the thawing.

I too bought a Samsung Model RF4287HARS/XAA and spent over $3000 for it while doing a remodel in our kitchen. We designed our kitchen around this (what we thought to be beautiful refrigerator) just to have our new wood floors ruined by this POS! The ice maker dumps ice everywhere. Water runs and freezes under the drawer to the point we cant open the drawer. Then it runs all over the floor and under the fridge. Weve called customer service several time to no avail. Biggest junk Ive bought!

Our dishwasher didnt clean very well, we often had to redo dishes. At about 11 months after we bought it, it stopped working altogether. It was still under warranty, but we had also purchased an extended warranty. We called Samsung, they referred us to an authorized repair shop. We contacted them, a guy came out and said it was a broken drain motor. He said its a common problem in Samsung dishwashers. He said hed order the part and let us know when it comes in. He expected it to take 1-2 weeks. After 2 weeks without hearing from him, we contacted his shop. They said the parts had not arrived, well call you when they do. Another 2 weeks go by and we havent heard from them so we called them again and asked why its been a month already and we still have no dishwasher. We were told the technician would call us back. After another week, we had not heard from the technician so we contacted Samsung. Samsung said theyd check into it and call us back but after 2 more weeks, we hadnt heard from them. We then contacted Samsung via online complaint and were told there was never a ticket generated. We did a live chat, gave them the info we had, whom we had talked to about the parts etc. They had no record of it. I have a 3-page transcript of the conversation. We sent another copy of our purchase agreement (we had done this the first time) and heard from them 2 days later. They told us we were out of warranty and had to talk with the extended warranty people. This is after we had reported the problem while we were still under warranty (When we called the first time, they (Samsung) looked it up, told us we were still under warranty and thats when they gave us the info on the authorized technician shop to contact). They told us we have to contact the extended warranty company, which we did. They submitted for payment from Samsung so we could get the drain motor, and the drain hose. Samsung refused to pay for the drain hose part or labor. They said theyd pay for the motor but not the hose. They told us that we have to pay for and install the hose ourselves. They consider the hose a consumer installed part. This is a built in, under counter dishwasher. We tried to explain that it makes no sense since the drain hose is connected to the drain motor. If the hose does not drain properly, it could be the cause of the motor failure. Besides that, if we mess with putting the hose on and the motor fails again, they could come back at us to say we didnt install the hose correctly, therefore another fix of the motor wouldnt be covered under the warranty. We are quite frustrated at this point and dont know where to turn or what to do next.

Shame on Samsung! I bought a refrigerator RT2BSRTS1 in Hong Kong and it was delivered on 25 July 2011. However, we found out that it didnt work the next day. So, we called costumer service and a staff from the maintenance department checked on it on the 27 July 2011. According to the repairman, the refrigerator cannot be fixed and they will just have to replace it as soon as possible. It is already July 30 and I am still waiting for their arrangement. They always say that it is still being processed! It is very urgent to me. All my stuff is just being kept in the kitchen cabinet. It is 30 degrees Celsius so the food will spoil! What happened to this Samsung Company? I would never buy Samsung products. Shame on you, Samsung!

The Samsung French doors, freezer on bottom refrigerator sometimes keeps things cold, and sometimes doesnt. The temperature read-out always, always says 37 degrees F, but thats not true. The compressor overheats causing ice build-up in the vents, causing the temperature to rise even though it still says 37 degrees! Food must be removed and the fridge thawed. This has happened multiple times over the course of three years! This is not just a one in a million lemon. This is a DEFECT that others have experienced, and Samsung is aware of it. Do not buy a Samsung refrigerator. You will regret it. The fridge was purchased in 2014 for a little more than $2,000. Waste of money.

We had our refrigerator for just 2 months before it stopped producing ice from the ice maker. After waiting a week for Samsung service provider, Lakes Electronics, to send a technician, the entire ice maker had to be replaced. What a great product that after 2 months the entire ice maker had to be replaced. I would not recommend ANY SAMSUNG PRODUCT. We also purchased the Samsung microwave model ME21H706MQG and after 6 mos. it stopped working and almost caught fire. THIS IS THE WORST FUNCTIONING SET OF APPLIANCES I HAVE EVER OWNED IN 45 YEARS! DO NOT BUY SAMSUNG PRODUCTS!!

RF217ACRS - Purchased this product 13 months ago. Bins filling with water and freezing. Warranty up so I had to pay for service call. Technician knew exactly what was wrong because his company was notified online, but Samsung will not admit to design flaw! The evaporator unit is faulty and needs replacement to a cost to me of over $400 plus time off from work and food loss! Samsung does not want to hear about this. WARNING to others - do not purchase this product!!!!!

SMH9207ST - We bought this microwave and refrigerator from Lowes. We didnt get an SE error but 4 of my major button stopped working, (the power level, clock, kitchen timer, and the 0) buttons wont push in. Samsungs CS was awful, made me feel like I was to blame. We were 2 days off our warranty and had to pay for service. I wouldnt have paid $400 for a disposable microwave. $50 at Walmart and the thing will last forever. I WILL NEVER BUY SAMSUNG APPLIANCES AGAIN. Now the $2,400 refrigerator we got as well constantly thaws my freezer and refrigerator gets warm, so aggravated. I couldve bought American and would last me longer than a year!!!!

My refrigerator is awesome except of the fact that the ice maker is one of the worst in history of Samsung products. It froze over in just over a year of owning it and now is out of warranty and too expensive to replace.

We purchased a Samsung Convection oven from The Home Depot in Jasper Georgia for a new home. The range main control board has failed after 18 months. I contacted Samsung and they set up a Samsung authorized service company to contact me. When contacted I asked the service company for a copy of their general liability insurance only to find out they were uninsured.I then contacted a reputable technician who confirmed that the control board was bad. I contacted Samsung and they would not consider replacing it. I also informed them that they were trying to send out authorized Samsung service companies that are uninsured and that did not seem to phase them. Therefore, I would not recommend purchasing their products.

Since we purchased a Samsung refrigerator in 2002 we have had two different issues with the unit, the first related to a $450.00 electronics card that controlled the temperature. Lost everything in the refrigerator and was compensated by manufacturer for half the loss. The card was covered under warranty. Before the repairman left we were advised to purchase an extended warranty for $500.00 which covered parts and labor for the next 3 years. I declined. About a month ago the ice maker stopped working. After assessment by Samsungs repair service he said the only repair was replacement of the ice maker, of which they had many on the truck. Hmmm? Cost of parts and repair....$450.00. I said no and paid $50.00 for the house call and ordered the $120.00 ice maker from RepairClinic.com and replaced it myself in 10 minutes with the help of a Youtube video.My point... $3,000.00 Samsung refrigerators are designed to fail in two to three years so they can charge you $400.00 for the replacement of a $50.00 part. This is part of their business plan. You will be surprised how much money you can save by purchasing the part from an online parts supplier and getting installation instructions off Youtube.

I tried resetting it by plugging and unplugging, holding down buttons, unplugging and plugging back in keypad. Nothing worked. I still got the SE code. Finally, I cleaned the ribbon connector with rubbing alcohol. This fixed it for about 5 minutes, then it started doing it again. I guess I need to either replace the keypad or the whole microwave. Its an SMH9187W, manufactured in Sept 2010. It was in use for 14 months, 2-3 times a week of light duty (warming up leftovers). Very disappointing that a seemingly nice, high-end product would fail so quickly. I have owned many microwaves and have never ever had a microwave fail - even old free ones that were given to me. The problem with replacing the keypad is that you will be lucky to get a year and a half out of it, as we know from experience. Perhaps I could trade it for a different brand at a used appliance store. I think any other brand would be better because out of the probably 10 different microwaves Ive used and owned over the years, Ive never ever seen one fail.

The refrigerator we currently have is a replacement for the one we originally bought from Samsung. The original refrigerator had a problem with the freezer frosting up thus making it difficult to get the freezer drawer to open completely. After multiple attempts by the Samsung service technicians to resolve the problem Samsung decided to refund our money so we could purchase another refrigerator. Even though the service quality we received on the original refrigerator was terrible we decided to purchase another Samsung refrigerator because of their reputation for producing quality products. I am sorry to say that the replacement Samsung refrigerator is doing exactly the same thing and it is also very noisy. I doubt we will get more than a couple of years out of this refrigerator. I do not think Samsung knows what it is doing when it comes to making quality refrigerators and it definitely needs a tremendous amount of improvement in servicing what they sell. Samsung refrigerators are junk! I will not buy another Samsung product, ever!

Bought from HHgregg a Samsung stainless package 08/01/13. Delivered and installed it 09/07/13. Everything worked great for a year except the dishwasher (DW80F800 series with stormwash). This dishwasher was why it took a month because it was an upgrade to the one on order but was out of stock. This dishwasher sucks! Not only does it not dry dishes from the beginning when I got it; yes I use the jet dry liquid rinse aid, error messages now keep coming on even after repairman came and replaced the main board (which took almost three weeks of hand-washing dishes), it does not have a heat drying element. $700 piece of **, after reading all the reviews of the same thing happening with lots of other Samsung dishwashers. As one reviewer said, Samsung needs to stick to making cell phones!P.S. I now have another repair order for this 15 month-old dishwasher and if he cant fix it this time Im gonna insist on a re-select from hhgregg and get a more reliable dishwasher.... The fridge, range, and microwave work well so far but STAY AWAY FROM SAMSUNG DISHWASHERS! ...or anything they should make that requires water. God forbid they start making hot tubs!

Samsung Refrigerator RF 23HCEDBWW. Started having problems within six months with ice maker making noise and only giving crushed ice and water drips out of the dispenser constantly on the door. Do not buy Samsung refrigerator.

I just purchased a Samsung microwave model# me16h702ses and gas range model# nx58h5600ss/aa. The microwave has steam coming out of the sides and the stove top is chipping. Put in 2 different warranty claims, took 2 days off of work to wait for repairmen. Was forced to uninstall and reinstall my microwave or pay someone to do it. Samsung claims that both appliances were damaged by me and refused to repair or replace either one even though they are both within the warranty window. I has purchased a Samsung s10e cell phone which has been replaced 2 times, the speaker phone doesnt work on any of these phones and Samsung refuses to fix the issue. They have horrible products and horrible customer service.

Bought dishwasher dec 2013 and 5 year in home full warranty, when called for service got the royal runaround - put on hold for hours, sent repeated emails, no response, not even courtesy bot acknowledgement. Whole experience turned us off Samsung completely. Have never experienced such poor service response ever in my long consumer life as with Samsung.

We purchased the Samsung SMH9187ST microwave OTR from Best Buy in early 2010. This unit was one of the top-rated OTR microwaves on Consumer Reports. The oven has been very lightly used as we have a second microwave in the kitchen (a Sharp which is over 7 years old). Anyhow, 29 months after purchasing the Samsung, the keypad is showing the SE code and is basically unusable. As others have experienced, this is a known defect that Samsung should take care of but wont. I will be sadly buying another brand to replace this nice looking junk, but I would eagerly participate in a class action lawsuit against Samsung!

Our Samsung Refrigerator RF267ABWP is 4.5 years old. We paid over $1,800 for it new. The ice maker recently quit working and then the water dispenser line froze up. We had a Samsung authorized repairman come out to fix the problem. Cost $417.00. We found out that actually, the Main Board had failed and it had apparently caused the ice maker and water line problems. We then found out there is a service bulletin issued via Samsung regarding the Main Board that had to be replaced to fix the problems. Samsung is obviously aware of the problem or the service bulletin would not be out there. Called Samsung to discuss this issue to see if they might reimburse us for the cost of the defective Board, since their company is aware of the Board problem. Terrible experience and now I know I will never ever purchase another Samsung product. After talking with multiple representatives, being accidentally hung up on, trying to sell me an extended warranty and absolutely refusing to let me speak to anyone in charge, like a supervisor, Samsung just completely ignored what I was telling them and said since our warranty was over, no offer of resolution for me. Each time I asked to speak to someone in charge, I was told they were busy. Each time I asked if this busy person could please call me back when they got a chance, I was ignored. I could not get anyone at Samsung to listen to what I was saying, or anyone to acknowledge the problem I was presenting to them. I am really Sorry I bought this Samsung refrigerator and advise anyone in the market for a refrigerator to keep looking until they find one of another brand that they like.

Bought a Samsung refrigerator in 2016 and 2 years in it started having water issues under the crisper drawers and the coils kept freezing up every 2 weeks. Got rid of it and bought a new refrigerator and then found out there is a class action suit against it.

Im sorry, its not like me to even write something negative. However, my family has been poisoned because of Samsungs malfunctioning refrigerator. The digital readout is not accurate in displaying the actual temperature of the refrigerator. Bacteria starts to grow on perishables at any temperature above 40 degrees. Upon me serving food, it read 34. This was while it was under-warranty and all you did was pay for the Parts ha. Since then, this refrigerator has not worked by freezing up once a month at least for the long 6 years Ive owned it. I firmly intend on continuing to get word out regarding this as I am a very experienced enterprise digital marketer. Dont worry, Ill keep the audience within the United States. You poisoned my family, put a band-aid on a broken fridge and it never ever worked properly. Nice job Samsung. Maybe, fridges arent your thing. If you drop that product line, Samsung may even see a spike in revenue as many people and families have been poisoned in the same way and the unanimous audience of Samsung Refrigerator owners will all feel relieved.

We bought all of the appliances for the kitchen (refrigerator, stove, dishwasher, microwave) less than 5 years ago, and thoroughly regret going with Samsung. So many of the products have broken. The refrigerator was repaired less than two years ago, and the same problem is happening again. Our dishwasher broke a few months ago, and we had to repair it as well. Both repairs were almost $500 EACH! We have broken drawers, shelves, knobs. I can go on and on with the issues we’ve had with these appliances as well as with Samsung the company, but the easiest thing to say (and most useful from this review) is to save your money and go with a quality company that specializes in kitchen appliances, not electronics.

Although my Samsung Refrigerator (Model RF217ACRS) looks great and worked fine for a while, the fridge is a lemon. Do not buy a Samsung fridge. Even though I have had two visits from a professional and had one part replaced, the fridge suffers from major ice buildup problems. At first it was ice and water in the bottom of the fridge. Later it was ice buildup that cut off the flow of cold air. The machine needs to be unplugged and defrosted on a regular basis which is extremely annoying. The machine has power but is not dependable.

RF263BEAESR refrigerator, ice maker bad after 15 months. Repair $400.00. I was hopeful to have found a company I could get a quality product. Not happening.

We have had nothing but problems with ALL of our Samsung kitchen appliances. The dishwasher has been especially problematic. It has had three circuit boards in less than five years. Now its broken AGAIN. When I called the service center the person said it was still under warranty so he could set up an appointment for me so someone could come out and run a diagnostic and order what he deemed necessary. He then tried to sell me an extended warranty to cover future repairs including labor. When I asked him how much it was he stated he didnt know and that he has nothing to do with prices. Really??? Who sells products to consumers without being able to tell them the price? Then I asked him how much the service call would be. Of course he didnt know that either. So he then forwarded me to service to set up an appointment. They were closed. Every single one of these kitchen appliances has been a nightmare. The LED lights on the range are now not working. The ice maker on the very expensive refrigerator works on an occasional basis. The microwave has also had two more circuit boards. One of the new was actually non-functional upon arrival. I cant believe there hasnt been a lawsuit about these issues, particularly the dishwasher.

In less than a year, our refrigerator began having problems. The cooling fan begins making a noise as the ice builds up around it until the ice stops the fan from spinning. At this point the fridge stops cooling. The fix involves taking everything out of the fridge, opening up the back, and using a hair dryer to melt the ice. This takes approx 45 min to complete. The ice will continue to build up and the process must be repeated every 2-3 months.In addition, the ice maker is poorly built. The water comes out at a weird angle and most people who use it for the first few times end up hitting the side of their cup and water goes everywhere. The ice also comes out all over the place and misses the cup, ending up all over the floor. The ice maker itself also began to drip water, requiring paper towels set below it that need to be replaced several times a day. Based on a video online I just watch, this may be caused from the seal at the base of the ice maker. I am currently testing out a fix. To top things off, the ice will freeze together inside the ice maker, creating a huge ice dam. Its fun to find out this has happened when you have guests over only to find out you dont have any ice ready for them.Overall, this product is a huge disappointment and I do not recommend a Samsung refrigerator to anyone in the market. If you are reading this you probably have realized how many complaints there are, and they STILL HAVE NOT FIXED THE ISSUES WITH THE NEWER MODELS!!!

I bought this Refrigerator in May 30, 2014. It started making a loud whirring noise loud enough to be heard in the living room over the TV!! I called Samsung on Sept. 26!! Their customer service sucks as it is Oct.3 and my fridge is still not fixed. Worst Customer service ever!!

I own a Samsung frig and so does my son. We bought them 5 1/2 years ago. The warranty was for 5 years. Now, 6 months later we can NOT find anyone to fix them. They say that they have their own repairmen trained to make the repairs. I sent $3000. on my fridge and now I cannot get it fixed for 11 days. I run a childcare from my home and so I am now losing income for those 11 days as well as all the money spent on the extended warranty and the fridge repairs which they wont even give a rough estimate cost. Do not buy a Samsung fridge. They are next to impossible to get fixed. The service department took 3 days to call me back.

In August 16, we bought a Samsung French Door, Bottom Freezer Refrigerator Model RF260BEAESR/AA from Sears. After only 6 weeks, the refrigerator broke down. We contact Samsung for a warranty repair, but it took them 2 trips and 10 days before the unit was working again. During that time, we lost a great deal of food (and it would have been more if not for my wifes planning and ingenuity). For the 10 days that we had no refrigerator, we lived out of coolers filled with ice. When Samsung contacted us to send our expenses that they would cover under the warranty, they initially said that they would pay only $200. Then they said they could cover the full $227.10, or up to $250 due to our inconvenience. Then, they called up and said that they would only cover $160. They said that they wouldnt cover the $60 in ice that kept our food safe for 10 days, because ice is just water and we dont cover water. Unbelievable!

I bought this Samsung refrigerator and in less than 6 months I had a loud noise coming from the freezer. I had purchased the extended warranty, so I called and the repairman came out and said ice had built up and he used a hair dryer. The same thing happened again and he came out and did the same thing. Now, I am having an ice-maker problem. This refrigerator has given me nothing but problems. I will never again buy a Samsung refrigerator. I have been reading that most of their refrigerators have problems. I will advise my friends and family not to buy these refrigerators.

Waterwall dishwasher model DW80h993OUS started pouring water from the bottom shortly after we bought it. Two service repairs later it is still leaking. It is only a few months old and this is unacceptable! There is no reason a new, expensive dishwasher should be continuously patched together. Im going to give Samsung one more call and hope they do the right thing and replace this dishwasher.

We bought a Samsung refrigerator from Home Depot to replace an old refrigerator that had developed a Freon leak. When the new refrigerator was delivered and plugged it, it immediately tripped the GFI breaker. The Home Depot delivery crew said there must be a problem with the electrical circuit. Lamps and other test units plugged in to the outlet worked, but plugging in the refrigerator immediately tripped the circuit. We paid for an electrician to come out. He said that the circuit tested OK but recommended that we replace the GFI breaker. He installed a new GFI breaker and outlet for the refrigerator. The circuit tripped immediately when the refrigerator was plugged in. The electrician tested and diagnosed the problem as an internal short in the refrigerator. Electrician cost $296. We contacted Home Depot about the problem, and our call was routed to Samsung. After about 15 minutes answering questions with the Samsung representative, we were told that a local Samsung service contractor would contact us within 48 to 72 business hours. We received a call from Central Electronics Services saying that the soonest the could have a technician come out to diagnose the problem would be two weeks later - nothing could be done to advance the service schedule. We went in to Home Depot who expressed concern about the problem and said that it is not uncommon to experience problems in getting manufacturer warranty service from Samsung. We are still awaiting the Central Electronics/Samsung service technician to arrive. Hopefully the defective refrigerator will be replaced with a properly functioning unit without undue. In the interim, we warn others considering purchase of a Samsung major appliance about the poor service from Samsung. Buyer beware!

This refrigerator is the best of the best. Purchased model with the refrigerated drawer. Perfect for cheese, eggs, lunch meat and canned soda. The ice maker is quiet and produces good quality ice. The filter gives clean odorless water for drinking. The freezer is large in capacity and has more than enough space for all our frozen foods. Love Samsung.

As others have noted the refrigerator by Samsung has been a problem since day one. Water and ice accumulates in the vegetable bin area. The water storage vessel located on the back wall freezes and has ruptured on several occasions, requiring replacement. The defrost heater shorts out and is not operational, numerous issues with the main control board and the reprogrammed and updated replacements, poor design and engineering requiring design modifications in the field, water and ice systems freeze up, do not work and do not dispense. Overall, Samsung service is unresponsive and basically not knowledgeable. Their design and engineering groups dont have a clue. Most recent repair included the installation of new and upgraded main panel which was to resolve all the problems. Issue is that after the installation of three separate new and improved and reprogrammed panels only some of the issues were addressed and the reprogramming actually caused other problems. The original main board panel that came with my refrigerator is long gone, no longer manufactured. The replacement panel has a new set of issues including that other basic functions were not programmed into the new main panel design. So for example, for the refrigerator and freezer to operate I have lost several functions such as the light in the freezer compartment. This item for example was never programmed into the newest control panel. I was told this directly from the tech rep at Samsung and the repair folks. Keep in mind my French door refrigerator that cost over two thousand dollars and is less than four years old is a mush mash of parts and accessories. The main panel has been replaced several times and three separate panels were required to be able, installed this time just to get to a point that the refrigerator functioned and the defrost heater assembly had voltage to operate. Keep in mind that I now have a refrigerator that have systems that cannot function because the main board was not properly programmed and Samsung does not seem to care. They wont even return a phone call and customer service is a joke. One more thing. I was with the service person the entire time that my refrigerator was being worked on. If I ever hear one more time the senior service technician from Samsung tell the onsite servicing rep let me tell you off the record what you should do I will scream!! The senior service tech at Samsung confirmed that there was a serious issue with the freezing and rupturing of the water vessels on the interior rear wall of the refrigerator compartment. He indicated that Samsung has failed to address this issue with a repair or service bull item as it would basically acknowledge that there indeed is a design and operational flaw in the unit. Off the record, the onsite rep was told to go out and get a thin piece of closed cell foam and place it between the water vessel and rear wall of the refrigerator compartment as some other site repair folks have found that to be the resolution to the vessel freezing and rupturing issue.” Well I will close out my comments for now, but will likely be writing again as the refrigerator has problem after problem and Samsung is unable to effectively resolve the issues. By the way, since my refrigerator, which is less than four years old is out of warranty, and I have had to pay for all the repairs myself, the cost to date now exceeds the original cost of the unit. The unit was about $2,300.00 and with the latest partial fix adding another $420,00, I am into this great product to the tune of over $4,800.00. No help from Samsung here!! Looking for a new refrigerator now and certainly would like to see Samsung step up and make this right and cut me a refund check for the $4,800.00 I have invested so far. Maybe they should also take into account the spoiled food and inconvenience to my family while they are at it. Dont Buy Samsung Products!!

I have a seven-month old Samsung dishwasher and it would not clean dishes well. I had to run it two to three times. I also had to repair it twice. I am now waiting for the third repair. Samsung says that they do not return products.

Bought this new Samsung Oven Range NE58F9500SS along with other new Samsung appliances and moved into our new home we built in March 2017. I cleaned the oven today for the first time (12/9/2017) and 2 hours into the cleaning process the display went blank and the oven shut off completely. I noticed a distinct horrible odor of melting plastic. Smoke started coming out of the control panel. The control panel melted from the heat. I have read other reviews on this same oven that have the same complaint as I have. I cannot believe Samsung has not recalled this product. My hope is that someone doesnt have to die before something is done. DO NOT BUY SAMSUNG.

Our town experienced a power outage which cause our 10-month-old Samsung Refrigerator electrical/digital problems - freezer/fridge temperature indicator pad reading 88/88. This also controls ice and water so those are out also. Fortunately the freezer and refrigerator as still cooling, but I have no idea if this is to the correct temperature. Samsung 1st year warranty service is so far a joke. I called Samsung and they gave me the number of the warranty service contact for my area said they would call them and tell them it was urgent. Samsung gave an old number for Service Click and I tracked them down. They were to call in two or three days (thankfully the food is still cold). This is the fourth day so I called them. I was put on hold for 30 minutes, then got a message to leave my number and the nature of the problem and they would call back. This service is 350 miles away in Southern California. That would be quite a drive. More on this later. The more I wait the angrier I get. Right now I am Dissatisfied.

If you like cleaning every time you use a cooktop, this range is for you. The oven does not get to the temperature on the display, severely undercooks foods, takes double the time. We have had to go out and buy a thermometer for the oven just to use it properly.

Bought in 11/14. Ice maker quit working in july 2015. Called Lowes, service person out and stated the ice maker recalled on this model RF260beaesr/aa. French doors with ice maker in freezer bottom. February 2016 ice maker not working again. Repairman on way to house, ice maker working again before he arrived. 3/2 ice maker quit again. Call to Lowes. Will wait for diagnosis of problem. Calls to Samsung go to Dominican Republic. I am unable to understand the person/language barrier. Would like to talk with a US person in regards to the problem with the ice maker. I am guessing it is a flawed system and the part used in September was not the correct part of fix the problem.

SAMSUNG REFRIGERATOR MODEL# RF23J9011SR/AA - We purchased 3 years ago. Has similar freezer problems as stated in other reviews. The counter depth style of this unit is what we required. The icemaker freezes up. The technician came out and proceeded to use steam to fix the problem. It froze up again within a few days. We are very disappointed with the poor quality of this expensive unit in our kitchen. Fortunately we kept our KitchenAid side by side which continues to surpass the quality of the Samsung product. We get perfect ice cubes dispensed from our KitchenAid. We will be looking forward to our next KitchenAid refrigerator with a properly operating ice dispenser.