I had similar problems to those reported - 1/2 inch of water then ice on bottom of fridge compartment, ice in freezer, difficulty resetting after power outage, multiple service calls; also, all plastic drawers and door shelves have major cracks. Problems started after only two years and I loved this thing, gave the utmost in care. I am so frustrated. Latest service call they said $600 to fix (after $70 for the visit). Was ready to buy another one because I liked the design, til I found this site. On Facebook, company says they are not aware of any such problems.

I LIVE in Costa Rica, & bought my first Samsung product 15 years ago---a side-by-side refrigerator came with a 3-year warranty. In slightly less than 3 years, the electronic display on the door went nuts. I had crews taking my fridge apart every week. After replacing the panel/circuit board/wiring harnesses/entire door, they gave up & gave me a new one which lasted 7 years. When my fridge died, so did my washer & I bought another Samsung side-by-side which came with a free washer. I LOVE BOTH MACHINES, which perform perfectly & am shocked to see such complaints about the company & its products.

I wish I would have read the reviews on Samsung Appliances - thought they would have been good quality but theyre not!!! Fridge from the get go started doing exactly what all the others are saying - water in veg trays, summer time frosts up, fans noisy because of the frost so have to unplug and thaw Junk!!! Washer and Dryer Samsung washer have to place clothes in certain way or makes banging noise - Junk!!

I purchased a real nice looking Samsung fridge on 4/4/14 to be exact and on 4/12/18 the compressor went out on the Fridge portion of the refrigerator. The freezer and ice maker are still working. The fridge is under warranty for 5 yrs. Samsung makes you deal with their claims dept for everything or you will void the warranty. I have called not kidding over 20 times and every time someone different and having to start all over again. Finally after a week and a half I get a Samsung repairman out that tells me the repair is too expensive and Samsung is gonna either replace my fridge or give me a refund.WELL after all the issues with dealing with them I WILL NEVER EVER BUY A SAMSUNG ANYTHING. Once I told them I wanted a refund, they have given me nothing but the run around. My refund is $3333.46. I been sent to their claims specialty dept. For nothing but lies!!! The fridge I bought has the front door electrical panel water dispenser. Its 4 doors, bottom half could be fridge space if you don’t need freezer. The freezer can convert to fridge. I was at Best Buy yesterday and saw someone in the process of buying that same fridge and I wanted to yell out to them DON’T DO IT!!!

Purchased 2010 & got extended warranty (which I usually dont do). Have had 2 Motherboards in the last year, new fan motor, fan was encased in ice both times and repairman had to thaw it with hairdryer so as not to break the plastic. Was told that when we have a power surge and the temps say 888, hold down the middle buttons on each side of the temp numbers for 15 seconds. That sets the temp again. Now my fridge says 36 degrees but water bottles at the back freeze solid, and also tomatoes in the front. Thank GOD I had the warranty, but I also will never buy Samsung again!

I have been a fan of Samsung for many years and love the televisions they make. I have three of them. I thought I would get the same quality product in their dishwasher. I purchased the DMT-800RHS. This product, simply put is a lemon. The unit has a water fill sensor, that when it gets a little dirty it produced a 9E fault code. This code will come up every couple of months. Same problem with new parts. Its like having a car that when the engine air filter gets dirty it generates a code and renders the car inoperative.This product is the biggest waste of money at $799. Samsung tech service is heartless and do not really care, only to offer to come and clean the part every couple of months for $150 plus tax. If any water falls into the machine while replacing the water fill sensor you get a LE fault code. This is a leak detection fault. Now you must bring the machine outside, turn it upside down, remove some screws (special screws) which are of a torx type and dry the internal parts. It must air dry over night. Simply put this unit is the biggest lemon and Samsung will not acknowledge it. They simply do not care. I will never buy another Samsung product ever again.

We have a very bad experience with the service of Samsung Refrigerator. It took nearly a week for them to visit our place to check on the complaint made. We had to follow with the service centre every day and request for a call back from the supervisor. The reason for the delay was lockdown. We were already on phase 4 of lockdown and most of the technicians had started moving around. They checked on our refrigerator and was told the problem could be either with the compressor or the inverter board and that they have to place an order for it and it will take 3 days...They finally came after 4 days and they said both and the board had to be replaced. It worked and the technician hardly stepped out and the same problem came up. We tried contacting the technician ..who said he cant come back immediately and he came the following day and said there was a problem with the compressor again... Mind you.. it was a new compressor ...and again they have to place another order and it will take another 3 days. The problem is they will not answer your calls nor will they update you on whats happening. The call center is pathetic. I have been calling them for the last 2 days requesting that we need to speak the supervisor. They say they will arrange for a callback but no one calls. Till now I have not received any call from them. Product may be good but if the service is bad.... We will never want to recommend this brand to anyone... Very poor response and poor service. Higher authorities need to check on this and address this issue immediately especially when there is so much competition. We have been without a refrigerator in this peak summer for nearly 2 weeks now. Dont know how long more we have to wait..??

Had the fridge for about 9 months and a fan started to make noise, then it stopped cooling altogether... Called the local warranty service and waited for over two weeks. Finally called and they were waiting for almost a dozen parts. Still without the fridge for over three weeks. Then the ice couldnt decide whether to dispense ice or water. It would indicate water then dispense ice. Paid more for supposedly a higher quality product but turned out to be a turkey. Never a Samsung product again.

This is my second horrible review of Samsung Refrigerators. I purchased a new side by side Samsung Refrigerator one year ago after having an old 28 year old GE Refrigerator that gave me no problems whatsoever. I purchased a 4 year warranty (what a waste of money). So the last time I complained about the scratches on the part where you fill your glass with water and ice and Samsung said that is cosmetic and nothing can be done. I suppose you should be using paper cups to fill your water instead of glass. The refrigerator already looks like it is about 20 years old. This time the large shelf in the middle of the refrigerator cracked for no apparent reason. I contacted Samsung and they again told me that this is not covered (what a surprise). I will never buy anything that has a Samsung name attached to it!!!

On March 15, 2013 we bought a Samsung French Door Smart Refrigerator (model # RF263BEAEWW/AA) from Home Depot, along with a 5-yr extended warranty. The ice maker was a little loud, but we could live with it. It was the perfect size, and had everything we needed. One yr and 10 months after we bought it, it stopped working on Dec. 23. There is only 2 people in our household, so it was not like someone was in and out of the refrigerator all day. On Dec. 29 the repairman came out and he said we needed a new compressor and he had to order the part. On Jan 12 the repairman returned with the compressor, but then said the freon had leaked out (which he could have found if he had brought the proper tools on the 1st visit) and as a result had spewed oil into all the coils and now everything had to be replaced, and he needed to order the parts! On Jan 16, we were told the parts would be in on Jan. 20..but by Jan. 30 they had not come in and we were told they were on back order. At this point, we had been without a refrigerator for ONE month! Home Depot finally reimbursed us for the cost of what we paid for the refrigerator, but it wasnt enough to cover a like model, in another brand. Once we knew the refrigerator could not be fixed, we wanted to return 2 Samsung water filters we had bought last year, to the cost of $154.00. The boxes have never been opened, but when I called Samsung parts representative, J & J International, they said they were unreturnable. Apparently, you only have 30 days to return parts, even if unopened! I will NEVER buy another Samsung product again. Buyer beware, their products get good reviews, but if anything happens, it is impossible to get parts or any customer satisfaction!!

I have to say I purchased a total kitchen appliance line from Samsung and washer and dryer and have never been so disappointed in a product. Fridge is exactly as everyone has stated from the first year (now 3 yrs old) it leaked below the veggie bins. I bought this because my 15 year old Kenmore was outdated and I figure not as energy efficient as it should be. Mistake number one. At least it didnt leak. To be fair I havent contacted Samsung as I have read many other comments and just feel its a waste of time.

RF217ACPN - Just shortly after the refrigerator went out of warranty a continuous water build up started in the crisper drawer. The repairman explained that there is a small part that is faulty in the drainage of many Samsung models - replacement cost me $150.

Purchased from Lowe’s Nov 2019. Refrigerator is so noisy. It will actually wake you up at night. Spoke to Lowe’s. They admitted customers complain about the noise of these refrigerators. Called Samsung. Told them about the noise. Told them it was installed by Lowe’s. Was told if they send a tech to look at it. If nothing actually wrong with it I would have to pay. Refrigerator is three months old now and has extended warranty. Lessons learned. Stay away from Samsung.

I had purchased Samsung Fridge Double Door RT36JSRZESP on May 15.05.2015. On 05.08.2016 the fridge stopped cooling. When registered complain service engineer who visited communicated that Compressor Pipe has leaked and thus eventually the Compressor Gas has leaked. This is not covered in Warranty.The root cause he communicated is that locality air causes this and all the fridges in this area have same issue and the pipes needs to be replaced every year. When inquired in DWARKA area it was found that this was total bluff.

As many others have complained - our Samsung fridge started icing up and filling crisper with water after a year and a half. Samsung states there is no recall and offers no extended warranty although it is obviously a design/construction issue. Their recommended repair service replaced the back panel - stated fan wasnt working (no way to verify) and drain tubes in back/bottom due to poor design and new ones have a better filter. For these fixes we were charged $475 and they only warranty for 90 days! Sad to say, from reading other posts it sounds like the initial problems will recur - probably in a year so no help from Samsung or their recommended repair service. I wish I had researched before purchase - too many complaints here - all with the same issues! There should be a class action suit to recover costs for their defective product! Boycott Samsung -- JUNK!

Does not clean dishes. Will not run, several attempts to restart. This happens all the time. Frequently find broken bits of plastic in throughout the inside of the unit after a run. Motor makes grinding noises. Samsung is aware that they have mfrd. a dud, to the extent that they have stopped making our model. Our unit is only two years old. In a couple of days it will be in the recycle. We bought a new one after much frustration. Bosch this time. Samsung will never get another penny from me.

Brand new Samsung range purchased a little over a year ago, went to clean a smudge off with a water dampened microfiber cloth and the black coating started flaking off of the front near the edge of the door handle. Called Samsung and they of course wont cover it because they consider it cosmetic damage! Its not cosmetic. Its defective! Never buy Samsung!!!

Re: Samsung Double door fridge Model # BS22HDHPNSR/AA Serial 067143AF301211J bought in 2015. This fridge constantly gave us problems and totally stopped working 4 times with total loss of frozen food and perishable items. When Samsung customer service was called they suggested pressing some buttons and tell them if we heard a whirring noise! We did that and it worked on 3 occasions! In December 2017 it happened again and when called they said it was out of Warranty and we should not call them again! We went to Lowes to buy a new fridge and the appliance guy told us that the sealed unit including the compressor in our Samsung Fridge has a Five year warranty. On calling Samsung they now agreed that the sealed unit and compressor indeed had a warranty for 5 years and directed us to contact their service center Lakes Electronics, 2101 W. Atlantic Blvd #108, Pompano Beach, FL. 33069.They sent their technician on 11/10/2017 who confirmed that the compressor is locked (Error 84E) and charged us $99.00 for his visit. He asked us for the original receipt which We could not provide as a lot of paperwork was damaged and lost in the Hurricane! We contacted the Manager at Lakes Electronics who confirmed that without the receipt they cannot repair though the compressor and sealed unit was still under a 5 year warranty as Samsung had not paid them for work done without a receipt in the past! We then contacted Samsung and after much cajoling We were given a one time parts and labor ticket valid for one week only. A repair was scheduled but as the compressor did not arrive on time, the ticket was cancelled. After the holidays We were asked to call Samsung again for a new ticket valid for 7 days and a repair was scheduled, but cancelled again as compressor had not arrived. Finally, when the compressor had arrived a repair was performed in our home on 01/25/2018. We were made to sign a work completed sheet by the technician who said that you should start using it from next morning! Lo and Behold, come Morning and both the Freezer and the Refrigerator compartments showed a higher than room temperature!!! We contacted Lakes Electronics and were told that as We had signed the work completed sheet they cannot come back to check unless We get a new Ticket from Samsung. This time Samsung customer representative told us that our unit was not under warranty anymore. When asked to be directed to her Senior who reluctantly agreed to talk to us. We requested that Samsung should do any one of the following: 1) Arrange for their service center to pick it up and do a complete and Satisfactory repair before returning it to us. 2) Give us a replacement for their defective item. 3) Arrange a refund. Neither of the above options were accepted but a New one week one time repair ticket was issued and the technician again came on 01/29/2017. He confirmed in his notes that both sides were not cooling and the compressor was making a loud noise. He asked for advice from Samsung tech department if a replacement should be done but this was summarily rejected and he was asked to change the Condenser and purge all the gas (?Freon) and flush it with Nitrogen. As he did not have either Nitrogen or a replacement condenser a new appointment was scheduled for 02/01/2018. A Nitrogen flush was performed and We were shown that it was working to his satisfaction and that We ought to sign the work completed form again. We refused to sign and asked him to wait for 24 hours before signing the work completed form. After 2 days i.e today the fridge is dead again and all the frozen food including expensive Salmon Lox purchased over the weekend is rotting! WE HAVE INCURRED A LOSS OF AT LEAST $4000 IN DAMAGED AND LOST PERISHABLE ITEMS, long hours waiting for proper if never a prompt response! Marital discord as the wife wanted me to dump the Samsung fridge and all the other Samsung products in the house and replace them with preferably American made products!

On Feb.16, 2009, we purchased a 30 Samsung electric stove AND a 5 year warranty. Almost immediately, we knew we had a problem. We spent the entire 5 years of warranty, having repairmen from A & E Factory Service (Sears) come put bandaids on this very expensive stove ($1508 without the warranty cost). When the extended warranty ran out in February of 2014 the stove had all the same problems it had as a new stove. Since then, I always set the temperature too high (because it never reaches the temperature I set it at). I bought a good oven thermometer to put in the oven which I watch by shining a flashlight through the glass in the oven door, adjusting the temperature throughout the baking period. You see, I cant trust the oven to go to the temperature I need. The beeper that is supposed to tell you when the oven is hot enough to bake your food beeps when the oven is at least 100 degrees lower than I have set it for. This oven has ruined so many things I have tried to bake, including a ham that I served partly raw without realizing it. NEVER BUY SAMSUNG PRODUCTS!! I seriously cringe when I see full page ads for Samsung appliances. I will NEVER buy another one. But think of all those poor people who WILL! (We purchased the stove from a store in Loveland Colorado called Ji and Daves Appliance, Inc. which is no longer in business).

I purchased the double oven range Model FE71DRS from Best Buy in Palm Beach Gardens, FL November 11, 2013 and within two weeks - two days before Thanksgiving - the oven went out. The cooktop still worked but NO oven. After hitting my circuit breaker several times it finally came on after 3 hours. Now, for the third time within 7 months again and this time not working at all. I have a house full of company and Samsung service man cant be at my home for 6 more days. Im so mad I can see stars and the customer service WHICH was the worst. Ill be posting a note on my community mailboxes telling my neighbor to NEVER BUY a Samsung --- so maybe these 400 plus people can help spread the word - SAMSUNG DOESNT STAND BEHIND THEIR PRODUCTS!!!!!

We are on our second refrigerator in less than three years. The first unit had problems with the ice maker so we exchanged it in less than a month. Now we have problems with it icing up in the rear around some fan. Samsung said they would fix it and pay for the parts not labor. But now they refuse to pay for the parts. The executive division said the lower representative didnt have the authority to promise to pay for anything. Never buy Samsung products. Theyre junk and the management are liars!

Our Samsung refrigerator has an ice maker which doesnt work properly. Large chunks of ice come out mixed with cubes. Samsung repair service has been out 3 times and there is no improvement. We are very dissatisfied.

DW80F600UTS/AA - We have owned this dishwasher for 18 months. We purchased a new home, and the dishwasher was brand new. After six months the delicate light came on. We did our research and called Samsung. They recommended checking the drain hose and house drain as the error is a drain error. There was no issue, so we disassembled the sump where the screen was to inspect. There was very little amount of debris in the sump. We reassembled and the problem went away. Three months later the same problem occurred, and we went through the same scenario. I finally had enough after the fourth time assembling and disassembling the dishwasher and contacted Samsung. All they would offer was to set up a service ticket now and that it was out of warranty. This issue should not be occurring with a dishwasher that is 18 months old. Stay away from Samsung Dishwashers. They are nothing but a headache.

We bought a Samsung 2 door refrigerator in May of 2013. The guarantee was up in May of 2015. Nine months later, the flap control which seals the left side door broke and no longer stays open while the door is open. As a result, one must open the right hand door in order to close the left door. I called the number on the inside of the fridge to speak to a Samsung rep. Of course, despite the relatively short time we were over the warranty, there was nothing he could do. He was not even able to provide a line on a replacement part! Fortunately, we had purchased an extended warranty through Lowes, the store we bought the fridge from, and the matter should be resolved without cost. While speaking to the rep. at Lowes, I was informed that this was unfortunately a very common fault with these fridges. I have never had a major appliance break down like this before after such a short period of time. I should think Samsung would wish to protect their good name with a total recall on this issue and replace the flaps with a more durable part if, indeed it is a common occurrence. The rep. at Samsung seemed to know exactly what my problem was as I was trying to describe it. I would strongly suggest to anyone looking to buy a new fridge to steer clear of Samsung. They should stick to making TVs!

Horrible. Spent thousands on the refrigerator and now I see filter light on and learn I need to spend $45 every 6 months to replace water filter. Also, microwave filter needs to be replaced every 6 months as well- only $11 for that. Why didnt the Lowes salesman tell me I would need to spend additional money every 6 months and replace these filters? Also, when I called customer service I needed to ask him to spell out what he was saying because I could not understand a word. Not sure which country I reached but it sure wasnt the US. I will not even go into the fact that I also bought a Samsung electric oven/cooktop and needed to replace the cooktop after 3 months because it cracked. Samsung products are horrible. I will never purchase another Samsung appliance again.

Never buy a Samsung refrigerator, they are a POS. My ice maker is causing my entire refrigerator to freeze over and Samsung will do nothing about it. They stated because it is out of warranty they have to charge me. They have a lawsuit going on against them right now for the ice marker but refuse to do anything about the consumers complaints. They just want to make money. The Model I have is RF28HFEDTSR/AA. Do not buy this refrigerator.

2014 French door refrigerator 6 months ice maker broken. 4 service calls for broken ice maker then for some reason it worked for 1 1/2 year, then 3 service call in one week for ice maker - water leaks. Finally and I mean FINALLY Lowes has decided they have spent too much money on this unit and are giving us a replacement, Ill believe it when it arrives and this piece of CRAP is gone. DO NOT BUY SAMSUNG... unless you like to mop water and enjoy warm drinks.

I bought this Samsung RS277ACPN side by side fridge in 2009 at Lowes. A year after the purchase (just couple of months after the warranty expired), the ice maker didnt work, it cost me around $250 to fix the problem. Lately, 30 months after the purchase, the fridge fan motor does not work. The Carter service couldnt repair it due to the evap fan motor part Samsung listed for this model does not fit my fridge when the part arrives. The service man had dealt with Samsung two times for the reorder of the part, and the part still does not fit. So, evap fan motor part no. DA31-00146E is supposed to be the right part, but the actual thing does not match the original motor fan in my fridge. A month went by and my fridge is making a lawn mower noise off and on. The ice is piled up at the bottom of the vegetable drawer. My fridge is not repairable because Samsung does not have the correct part and no one bothers to correct it. No more Samsung appliance next time.

My experience mirrors one submitted by James. Same model dw7933LRASR. Difference is I had terrible customer service and they managed to dawdle until warranty ran out and will do nothing now. The washer will NOT clean even a plate that has been well rinsed with no dried on residue, nor a glass that contained milk but has been rinsed out. It also will not dry dishes even on sanitize cycle and expensive rinse aides. Their solution for that was crack the door a bit as soon as cycle is complete. But that is a fairly moot point since half of contents have to be rewashed by hand. MANY Samsung products in my house including the phone in my hand which I love... but never ever will I trust Samsung again.

We purchased a Samsung Electric Range Model NE597ROABSR/AA in October 2012. After using it for about 2 months, the range started smoking and quit working. We called Samsung and had a tech come out. He found a wire had arced and burned in the back of the Range. He fixed the problem but I am very concerned about using the range. Afraid it will catch fire. I believe a range two months old should not have a wire burn out and the risk of danger to my family of catching on fire. The tech said he had repaired another range that had the same problem. I will not purchase anything with the Samsung name on it because this is not the only appliance I have had a problem with.

I purchased a Sumsung dishwasher new and approx. 18 months later, it stopped working. The replacement parts and repair totaled only $115.00 less than I paid for the product new. The repairman said Samsung was NOT dependable, but they often stood behind their products and would pay for parts and/or repair especially since this machine was relatively new. I also heard that if I paid to have this repaired, that Id probably have to call repair in next few years again. Samsung refused to help pay for even the parts, so Im chucking it and buying a Bosch. I dont need bells and whistles, I just need a dishwasher that works.

In September 2009, I purchased the whole 9 yards of Samsung. I purchased the microwave over the oven, the oven, the dishwasher and the refrigerator - costing me a total of $6000... Last year, I replaced the microwave, and I learned my lesson and purchased the extended warranty.The only OTHER issue I had which is MAJOR and a reason for me to probably bring my business elsewhere, as I will never say never buy Samsung again, is my refrigerator RF266ABRS, 26 cu ft stainless steel French door with the bottom freezer. The first problem I had with the freezer was within the first year I had purchased it - the ice maker was not making ice into cubes but into chunks. They had the technician fix it in no time. Then in March 2013, the freezer was giving us a negative reading of -2; however, when I unplugged the freezer and plugged it back in, it then said 34 degrees. No wonder all my food thawed out and ice was melted. So we called. Samsung said if it’s a sealed system issue, then it will be covered. They set up a transaction number with Va Electronics, who called me and said I had to pay $125 for diagnostics. After kicking my feet, I finally paid, as they could care less. I spoke with the technician as he stated, there is a slow leak causing only my fridge to be cool but not enough to cool the freezer. I asked if the leak should happen again. He said it shouldnt for another 3 years, so okay...I went about my business for 95 days until I opened the freezer to notice all the food had thawed out again!!! So I called Samsung. You name it. I’ve spoken with them, from Krishonda, Boris to Allison. You name it. I’ve spoken to them and every department. Yes, they gave me the roundabout... Hahaha... I was beyond frustrated; I was in tears and handed the phone off to my husband and told him to speak with them. As I was going back and forth with Samsung and Va Electronics, both saying two completely different things and saying, well, ask Samsung and ask Va Electronics... Eventually, someone needs to own up to this defective product that we, as consumers, are initially paying anywhere from $1900 to $3000 to begin with. It makes you think twice when it is time to purchase a new one. Overall, the experience I am dealing with Samsung and Va electronics is leaving a bad taste in my mouth, but it makes me grateful to know that, compared to their customer service, I am like a GOD at what I do. Thanks for doing a bad job. :)

This Samsung Ref. RSA1NTIS 19.4 CU FT we bought 9/30/2012 at SM Appliance Center NE-The Block broke down even before it reached 1 year. Defrosting in a day or 2 after its plugged in. It has been out of order since Oct 2013 up to this day. Countless of frozen goods spoiled every time the service technician plugs it & claims the parts are good. Parts replaced, repaired repeatedly, technician even asked us to buy gadget to guard power fluctuations but to no avail. Been servicing the unit for almost 7 months & technicians says its functioning okay. I bought a ref/freezer. But its not freezing even when set to power freeze.Lost track of the countless times we called up the Service Center, Samsung main office & SM Appliance NE-The Block, not to mention my personal appearances to personally lodge my complaints, but until now Samsung Ref. remains a trash. The floodings in our floor after sometime every time it is plugged, the money put to waste for spoiled foods, the days I have to go on leave or the days my nephew have to absent himself from school waiting for the technician to come, the emotional stress this ref. had brought the entire family esp. to me & my husband abroad who had been helping me to call Samsung, these among other things brought nightmare to our otherwise peaceful living. No functional ref. for 7 months & counting...

I bought a Samsung 4 door convertible refrigerator 3 years ago. Several months ago the top refrigerator compartment was no longer cooling. I visited the Samsung website and created a service ticket. Within a couple days I had a Samsung technician at my home to diagnose and repair my refrigerator. After 15 minutes the tech informed me that my refrigerator was unrepairable. The technician said my refrigerator had a 5 yr warranty on the closed system and he would upload pictures and his report to my service ticket and I should expect a call from Samsung within a couple days.Following two weeks, numerous phone calls, and hours on hold I received an offer from Samsung to buy my refrigerator back for the purchase price plus tax. At this point I was relatively satisfied even though my family had been without a refrigerator for over two weeks. That was 5 weeks ago and still no check and no resolution in sight. I have contacted Samsung numerous times and all I get is excuses and runaround. I had read numerous complaints about Samsungs poor customer service, but I was willing to give them the benefit of the doubt; they have failed me. Needless to say there will never be another Samsung product in this house. Appliance buyers beware.

Shortly after warranty ran out, refrigerator quit. Called Lowes & Samsung to no avail. Finally got it running again, defroster kept getting stuck on and defrosting all of the food in freezer. Not a reliable product at all. It has finally quit for good and it is going to the dump (where it belongs).

Own a French door Samsung Fridge and water accumulates and freezes at bottom of fridge. Have to empty the fridge, take back panel out and thaw out drain line which will probably freeze again shortly. Sears, where the fridge was bought, claim to have never heard of problem however internet is full of complaints and there are several Youtube videos in how to fix problem. Had issues with brand new unlocked Samsung phone and after spending hours writing Emails and calling service center went out and bought Motorola phone. Samsung service is pathetic and will NEVER buy another Samsung product as long as I live. I have since bought a TV, a tablet, two phones, a dishwasher, washer and dryer all brands other than Samsung. How a company can be so arrogant and probably successful is beyond me. I asked clerk to speak to a superior and she said that she did not report to anyone and was given email for headquarters. Receive same form email back, total waste of time. Spent two hours to repair fridge, threw out food and if it freezes again I will cut my losses and buy a new one (this one was $2K).

I bought Samsung dishwasher, Model# DWF600UTW/AA. While still it is under warranty service, there was a problem with run ending in the middle and light started flashing. I called for service. The service person pulled out the dishwasher, and pushed it back very hard. When he left, I started the run, and dishwasher leaked all over and water puddled in the basement. There was not just the damage in the basement, but I had to re-install the dishwasher again with my own money. I never had leak before, the service person caused it, and Samsung doesnt want to pay the damages. The standard answer is, warranty is on the equipment parts and not the installation. Although their service person caused it! Another thing, if there is a damage-claim, Samsung transfers you to corporate affairs. They make you wait on the phone for hours! I strongly will advice anyone, not to buy their equipment, because if something goes wrong, this company doesnt take the responsibility. Neither they have a good warranty service.

Like everyone else, I have a Samsung microwave that is less than 2 years old and having a keypad problem. It starts up on its own, runs the Baked Potato program and eventually stops with the code -SE- displayed. I need to unplug the unit, let it sit for awhile, and then plug it back in to get it working again. I agree that Samsung needs to do something about this. The problem is too widespread. I wont be buying any Samsung items until they convince me that they can make good on fixing their problems.

I bought my Samsung fridge (# RS261MDWP) new March 2011, from Sears. I have had to have the LED light replaced last year. I ordered the part myself and had a repairman put it in. I did not buy an extended warranty and reading all the other comments, makes me think I made a fair decision. I see neither Samsung nor Sears are standing by their product. Now the fan (which moves the cold air from the freezer to the fridge) is making a terrible noise. I called the same repairman and he said I needed to replace the fan, and ordered the part. It will cost $250 approx. to do the repairs. Since I made that call, my neighbor told me the fan will stop making noise intermittently. It is in the quiet phase now. I did not call the repairman back to replace the fan, as I think he wants to make a fast buck. If I end up having to replace the fan, I may as well buy a new fridge, as other comments lead me to believe I am on the cusp of more repairs needed. I understand there is a civil lawsuit pending? Please help me find where I can add my name to the list of dissatisfied owners. Thank You.

We purchased a $1200 dishwasher from Samsung in August 2014. After 1 month it began breaking down and coming up with error messages which stopped it from running. Every time we called it took them 2 weeks to come out. By November they had been out 5 times and I was demanding a replacement. Id spent 4 months hand washing all my dishes. They came out and replaced it and things seemed fine before I saw water and suds streaming out of the bottom of the dishwasher on to my hardwood floors. As it was less than 1 year, I had to call Samsung. They insisted it was out of Warranty I needed to talk to the provider of the extended service even though the receipt was dated August 16. I called them and they sent me back to Samsung, who didnt seem to have any paperwork with our dates despite the fact that they had been to our house. They didnt care that there is most likely water under the dishwasher on the wood flooring. We havent heard yet from a repair person 24 hours later. I will never buy another piece of equipment from Samsung. Their quality and service is the worst Ive ever experienced.

We bought a model NE58H9950WS chefs collection slide in range in early 2015. It belongs in a museum, not a kitchen because it looks beautiful but is useless. Preheat the oven to 425*, put a tray of cold food in and an hour later food is still uncooked and temperature is down to 300*. Tried to cook a frozen lasagna that was supposed to take 1 hour at 350 and after 2.5 hours was still cold in the middle. If you cook something like cookies or a pizza it is OK because they have so little mass they dont soak up the heat but anything that weighs more than a couple of pounds simply overwhelms the ovens ability to reheat.Samsung made 2 service calls under warranty and the replaced everything but the problem persists to this day. I noticed they have discontinued this model and taken down all of the negative reviews but the issue of their ovens not holding temperature is not limited just to this model. There are countless other reviews mentioning the exact same issue. Samsung even tries to disclaim the warranty of merchantability in their paperwork, which is a joke since it basically says they can make an oven that doesnt work and theres nothing you can do about it.I would urge anyone to avoid SAMSUNG products. There is a reason they are rated 23rd out of 23 brands on this site for ranges and stoves. It is because their products are junk. I have filed suit in small claims court (fortunately my state has limits on the warranty disclaimers which invalidate it) and will be getting my money back one way or another. Then I will buy another brand of range. This one costs $2500 and doesnt cook food!

Big regrets, Samsung appliances are terrible. Purchased a 28 ft.³ Samsung French door refrigerator at Home Depot in 2015, within a year started having trouble with the icemaker. It freezes over, Samsung solution is to defrost it. I’ve done that for years. Now it’s getting worse, I used to be able to go a few months. Now can barely go a few weeks. It is an extreme inconvenience and definitely not something I expected out of a refrigerator that costs as much as this one. My only advice AVOID SAMSUNG unless you enjoy headaches & shady business ethics - oh and junk appliances!! This is a design defect and Samsung knows this yet will not recall these big hunks of junk. It is criminal what they’re getting away with!

My wife and I bout a Samsung RT5000K Top Freezer Twin Cooling Plusâ„¢, 350 L refrigerator for Courts Jamaica Limited. The first month the front plastic on the tray under the freezer compartment split down the middle while it was being wiped off. It was as if it had dry rotted. In the first three months the door started to bubble and this is the one that has the stainless steel look. They replaced the skin after a lot of complaining and then the door would hardly close by itself when they were done and they left all the plastic on.Now the rubbers are starting to crack on the door and we have not had the thing a year yet. The door is making a creaking sound once in a while when you open it and the refrigerator from day one has been making weird sounds. It also runs very hot and for an inverter type, the electric bill has not gone down at all. Have been trying to find the year of manufacture and cant seem to get any answers. I believe it was in storage a long time before being sold. Very disappointed and would never buy one again. Will continue to take to social media to get some answers.

I prefer cooking with propane stoves. It really does make the food taste better. My only issue is how does one clean such a stove in a safe manner?

Our Samsung FE-R300SX is 3 years old and we heard a loud pop and saw flames and smoke shooting out the back of the range. The circuit board caught fire. Samsung will not cover any of the expenses. Thankfully we saw it right away and our kitchen did not catch fire. This range should be recalled for safety. My husband and I were headed out the door when we heard the loud pop and saw the flames. We were baking Tater Tots and had the oven timer on. Our son was in his room playing video games and was going to turn off the oven when the timer went off. Our kitchen would have been on fire before he would have noticed a problem. We paid almost $700 for this range on sale and it is only 3 years old. We are very unhappy customers and will never buy anything Samsung again. They didnt even call me back about the problem. They sent an email to say they were sorry it caught fire, but they set me up for an out of warranty repair that I will have to pay for. I called them back and was told that I had no recourse and they would not cover the repair. Even thought there is a 5-year parts warranty, it does not cover the circuit board which caught fire.

Samsung is giving me the royal run-around in trying to: * get a 3rd new replacement refrigerator. I bought a 5-year warranty from Home Depot, where I originally bought this refrigerator on 7/15/13; it arrived damaged out of the box; the 2nd refrigerator, which is sitting in my kitchen, wont make ice and the temp in the fridge doesnt get above 54.6 (so all food has spoiled!)* get my current fridge repaired -- TO NO AVAIL! I have called and spoken with 6 different Samsung reps -- one told me parts were on order from Via Appliance; another said well have to refund your money for the fridge but wont refund my $ for the 5-year warranty (I have to deal w/ Home Depot for that!), and yet another said they couldnt help me -- I have to contact their external affairs dept. but refused to give me a phone number.It seems the ONLY appliance repair company that Samsung has under contract in Northern Virginia is so backed up with Samsung refrigerator repairs from customers that theyre refusing to take new service requests from Samsung. There seem to be so many problems with these refrigerators that appliance repair shops are REFUSING to repair them -- even when NEW and even when THEYRE under contract with Samsung. Unbelievable!!! STAY AWAY FROM SAMSUNG REFRIGERATORS!!! Theyre not only a piece of junk, their customer service is non-existent!

Ice maker in fridge circuit board shorted out and caused house fire. Lost everything in my home. Samsung rep came and investigated and took ice maker from fridge and said not the cause! Fire marshal reports said ice maker was cause. A service tech also said cause was fridge! You should Google Samsung icemaker fires and watch all the complaints.

Ticket # ** When I purchased my oven 5 years ago, I called them after having it under a year. My complaint was that it feel like it was getting overly hot! I was told that I just wasn’t use to the newer ovens but, I did notice some melting on the top of the front door and burn marks. Anyway long story short, my bake element was no longer heating. I would turn it up to 350 and it would go right back to 200. I called Samsung again. They promised me a one time parts and labor repair, which I do have in writing. The parts were so called ordered and then I get a message from them stating that they will not replace the bake heating element and the motherboard because of the physical damage from the heating element. Now mind you the damage is from a defective oven. Been going back and forth with them. Every time they approve it, a few hours later the approval is rejected. The rest of my stove looks brand new because I have always taken care my appliances! I’ve also had problems with my ice maker freezing up, which I had serviced privately and so far so good! But, I will never purchase another Samsung appliance ever again! Now theyre saying they won’t repair it because it’s a potential high risk hazard. On the next note if I pay for it out of pocket they will repair it! Nothing like talking out of the two sides of your mouth! I do have in writing a one time Labor and parts repair. Which they’re totally refusing to stand by their word.

Model Number : RSG257AARS/XAA. Serial Number : B11643ADC00137X. The ice maker flap keeps banging back and forth and no one can fix it. The fridge is out of warranty. I tried to one of their authorized repair people, by the time he got to me he was no longer associated with them. He said the problem was a short in the electrical wiring and he does not fix that.I went back to Samsung. They agreed to pay for any parts and sent me to another supposedly authorized repair person. That person said I still had to pay him shipping on parts. Samsung said that was not correct and after they talked to this person Samsung said he he not have even credit to do the work and they would find someone else.Today I got a call and email stating that Samsung would no longer help me because they have no authorized repair person available to help me. Basically I was told luck lady. Dont buy any Samsung products. They have a very bad warranty and it is impossible to find an authorized repair service. Their customer service lie again and again and again.

SAMSUNG DMT800RHB - Multiple repairs from initial start-up. Substandard materials failing prematurely with insurance related home repairs that should fall upon manufacturer defect in engineering. Samsung knew they had engineered failures into this product so to eliminate defect they had safeguards like leak sensors built in. If you have one of these appliances out of warranty I would suggest cutting your losses and buying a different brand. Do not follow Consumers Digest, this was the consumers best buy, top of their reports at the time. If Samsung dishwasher stock is high its not because of quality, but ripping off the consumers.

Samsung French Door Refrigerator - I purchased a new Samsung refrigerator in January 2017. I bought a black surface to match my other appliances. I have been seeing scratches on the door surface around the handles and called Samsung today regarding this defect in the paint. I was advised that the damage was not under warranty and would require a service call. The repair company advised that there would be a $110 fee to come look at the damage, Not only that but the only way to repair would be to order new doors. I am pretty sure that the scratches were caused by our fingernails when reaching for the handle. I guess we need to use gloves every time we open the refrigerator! I will never buy another Samsung product.

I have a 2 year old Samsung French Door Refrigerator which leaks and when we pulled out the bottom drawer, the entire bottom of the refrigerator was full of moldy water. We contacted 1800SAMSUNG. They said the fridge is out of warranty and it is our problem. We tried to find a service rep in our area and it kept resetting. I just want to speak with someone who knows about the product so that my husband can fix it. We are retired and cannot afford to have someone come out.

My six year old refrigerator has always been trouble - ice maker - water freezing inside or leaking outside - door open warning coming on when the door is not open, making loud humming noises. Spent too much money on repairs. DO NOT BUY A SAMSUNG REFRIGERATOR. READ ALL THE REVIEWS. NOT A GOOD PRODUCT!!!

Bought a new Samsung refrig 1 1/2 yrs ago from Home Depot. We took out the extended 5 yr. warranty. It (compressor) quit cooling right after a Mothers Day party with fridge jammed with food. Hours and hours on the phone with Depot and Samsung and now they cant find anyone in our area that works on them. I want a refund.

So I have barely had my new Samsung dishwasher a year and now I know why they only cover it a year. Called them because it isn’t working, flashing light, wont run a full cycle and now waiting several days to have someone call me to set up someone coming out to look at it. Wish I had gotten another brand.

I bought the French door, bottom freezer drawer, water in the door Samsung Refrigerator at a local appliance dealer that Ive done business with before. Bought it because it had the configuration and stainless steel look I wanted. All seems to work fine currently but it is very noisy, making loud humming and intermittent vibrating. This started after about 2 years of use. My mothers long time (30 years) refrigerator started making the same kind of noises about a year before it quit so Im worried.

I had written earlier regarding Samsungs positive response for my request for service but they performed even better when I encountered additional service problems. The service tech they selected wasnt responding to my efforts to do the job. I called Samsung and reported the delay. After that call, they called me every day to determine if the rep had set up an appointment and offered to give the job to a different technician. I asked for another service center and they set it up and in 2 days, the microwave had the control panel replaced at no cost. The service rep was timely, called me in advance and finished the job in less than 10 minutes. Best effort by a major company ever!

A little more than 2 years ago, I bought a Samsung refrigerator (Model RFG295ARRS) at Lowes. This refrigerator has been leaking from day one since. Due to the fact that my house and business were under construction, my appliances from Lowes were not delivered until 9 or 10 months later, and besides this situation, I was not able to occupy my house and business until the City of Lansing granted me permission to occupy. It took about another 3 or four months for me to do that. Due to the fact that my residence and business are in the same building, I ended paying about $2600 for my refrigerator (I do not recall very well, but I still have my receipt). When Samsung technicians came to my house on June 30th, 2012 and July 21, 2012, they told me that my refrigerator is not repairable. I am trying to get back my $328.94 that they charged me to repair it the first time (June 30th). This refrigerator came defective from the manufacturer, that is what one of the technicians told me the first time and he said that the manufacturer knows that but they had kept quiet due to a recall or that they have to recall all the refrigerators. At the same time, this technician told me that he was aware of the problem and that they had fixed before, but they did not do that with mine and that is why I want my money back. Because they lied to me. Samsung is bad, bad product, bad reputation. I will ask my children to put this in Facebook and everywhere so people are aware of this problem. Now I know there are hundreds of complaints.

Had a problem with the ice maker in my Samsung fridge (Samsung RFAERS266). Followed all the troubleshooting suggestions in the book, online, at the Samsung site, and on the phone with Samsung tech support. Finally scheduled an appointment for service through Samsung, technician arrived, unplugged the unit, plugged it back in, said that was all that was necessary to reset the computer, and left with my $100.00!! I wrote to Samsung and told them as a courtesy to their customers, this fix should have been somewhere in their literature or on their site. I was contacted by a rep from their customer service department, basically was told sorry, nothing they could do about it. I did request that they would at least publish this information along with their other troubleshooting suggestions. To date, I have not seen this information on their site. Just want to let others know to try this fix before paying for service call. There was NOTHING else wrong with my unit. Somehow the computer had lost its brain and needed to be reset. This happened out of the blue. No power outages precipitated this event. Very frustrating!! This was the third service call in three years on this expensive appliance. Would not buy another.

Ive had a Samsung range for 4 months and am extremely disappointed with it. The black glass top is amazingly cheap for such an expensive range. It is impossible to keep clean and scratches very easily. I had my old GE range for 10 years and it still looked like new when I replaced it with this Samsung. In just 4 months, this range looks old and worn. Every pot scratches the surface. I only use the pad and cleaner supplied with the range and even that scratches the surfaces. Plus, any spillovers go down into the vents and streak the oven door glass. I contacted Samsung and they sent out a technician who took pictures and said Samsung would call me. Its been 3 weeks and no call.

The dishwasher repair was so expensive I elected to buy a new Kenmore. The refrigerator nightmare has been going on for 3 months with Samsung customer no service. These people jerked me around for 3 months (over 20 hours talking with them to fix the problem). My advice is do NOT allow Samsung to send out a repairman. Samsung will tell you its covered (as did the repairman) but when the job is complete you will be charged. I then got stuck with a large bill. If yours breaks call your own appliance repairman and save yourself your sanity. Samsung is a greasy/sleazy company selling beautiful but poorly made appliances. I will never buy or recommend their products.

Had refrigerator/french door rfg297. etc. for 3 years. Replaced water filter on scheduled time. Now they have replaced the water filter on my model with a different type. This (same code does not fit) I have went to numerous stores and the internet suppliers as well as HHGregg where I purchased this unit (and 3 other units also). I have contacted Samsung business line 800 726 7864. They said that they have not replaced the above mentioned filter. Somebody is lying to me. The new filter not only does not fit, but looks different. I have talked to Samsung direct and HHgregg. They have confirmed what I thought. Its my problem.

Whatever you DO NOT buy Samsuck appliances. I am on my 5th ice maker and second control board and no ice. Customer service makes Comcast look like the Catholic church, they are a joke. All they do is apologize and say they have the same refrigerator with no problems. Yeah right. If you are in the need for appliances run as far from Samsuck as you can.

Within a couple of months of purchasing my refrigerator, the ice maker started leaking causing it to freeze up. I contacted Samsung and they sent out a repairman to fix it under warranty. Less than a year later it started leaking and freezing up again. At this time the customer service representative assured me that Samsung would make good on the problem and they now have a repair kit to solve the issue. She also informed that if the kit did not fix the problem Samsung would replace my refrigerator at no cost to me. The kit did not fix the problem and now Samsung is not honoring their word and has refused to replace my refrigerator.

In 2016 we purchased a Samsung refrigerator and other Samsung kitchen appliances. The refrigerator Model RF25HMEDBSG is a piece of junk with the ice maker freezing over ALL the time. At first we called and had a tech come out to fix it. He mentioned that this is a very common problem. So after reading all the same issues others are having why is there not a recall on such a piece of junk. DO NOT waste your money. It happens so often, we keep a hair dryer near the fridge to defrost the darn thing so we can get ice. I will never buy another Samsung appliance.

More of the same. I brought the refrigerator RS261MDWP on 11-21-2011 at Best Buy. The freezer froze up and did not drain as designed. I took out the fan that cools the refrigerator side. I called for a repair. The repair company is CE in CT, rated F with the Better Business. I am now playing games with CE to come out to repair it. Now the freezers side is not working and the controller on the front of the unit is dead. It is plainly a piece of crap. I am now playing games with both Samsung and CE. Do not buy this refrigerator for even a dollar. You will be sorry. Looks like a lawsuit is the only way to correct the problem.

CONSTANT problems with ice machine - makes God awful sounds, loud humming noises multiple times a day. We bought 5-year maintenance plan - Huge waste of money, they refuse to come & check it out. Just got off the phone with them again - want us to let them hear noise over phone. Of course noise quits while we wait for someone to answer call. The microwave after less than year sounds like jet engine as it heats up! Dishwasher is substandard - dishwasher dispenser will not close anymore and does not clean dishes thoroughly. If considering appliances - NEVER BUY SAMSUNG. YOU WILL REGRET IT!!! Tried multiple times to add photo of our receipt but it would not work. Invoice ** from hhgregg.

Oven knobs are supposed to be pushed in and turned on. They easily wear to where you can turn them easily without depressing them. Knob controller is poor design, cheaply made. Anytime you access the microwave or cabinet above the stove the knobs on stove are turned on incidentally without knowing it. Have burned several things on stove (plastic dishes, towels). Have come in from bedroom or outside several times with house full of smoke. Have contacted SAMSUNG, they referred me to a repair technician I could pay to have fixed. VERY DANGEROUS!! I WILL NEVER BUY SAMSUNG AGAIN.

We bought an Appliance package last October from Bill Smith Appliances. I am very dissatisfied with the Electric range. It has serious safety issues. The knobs that turn off the range top, turn very easily as when someone walks by it, or if I reach up and brush the knob, the stovetop goes on and heats up the glass. I have done it many times. Recently, the stovetop went on, without turning it on, and burned a plastic bowl that sat on the top of the stove. Im afraid that it will cause a fire, or burn someone not knowing it was on. I am very unhappy with the Samsung products and would not recommend them to anyone. Very dangerous! There was also a promotion for buying the appliance for $350 off the total cost. I have contacted Samsung, support@samsungpromo.zendesk.com and Bill Smith, phone #239-275-5555, because we still havent received our rebate.

A new problem has arisen with our Samsung DMR 77 dishwasher. We resolved two old the ones frequently mentioned by others here (see below). New problem is that after two years of use, the upper spray arm drops off its mounting and when snapped back, falls off again in use. We had the same problem others reported with the dishwasher turning on at the slightest touch or seemingly even a near approach. Samsung should sell the technology for proximity switches. But the solution is simple: turn on the child lock feature immediately after the cycle begins. That is, disable when you want to run the damn thing, then enable as soon as the cycle begins so you dont forget. Problem solved with minimum hassle. We also experienced the Lego snap-off wheel problem, lower rack only, and the only solution we found is to pull the rack straight out. Cheap or stupid design, no question. We bought Samsung dishwasher, microwave, and range (and TV) when we redid our kitchen. The dishwasher has been worst by far in quality.

I purchased a 3 door Samsung refrigerator with ice maker 3 years ago. The refrigerator is junk. It freezes up making clucking jarring sounds because of the ice build up. It leaks under the crisper drawers and on to the floor outside of the fridge. I have contacted Samsung for the last 6 months. They asked me to allow them to pay a service tech to come fix it. The service tech broke the fridge and had me pay $400 to fix it. Still does the same thing. Samsung asked to pay for another repair but their techs could not make an appointment that was convenient for me then told me to use a tech in my area to state the fridge was unrepairable. I did so and paid $85. Now they are telling me that it is a seal problem and that I am either leaving my doors open or the doors are not on properly. I have since purchased a Maytag and threw the Samsung off my back porch. Samsung creates ticket numbers and closes them never returning phone calls or emails. Showing they are the guilty party in the problem with this fridge. I currently have had another ticket escalated to ask to pay for what I have put out because they asked me to do this in order to resolve the issue. $481. They just give you the runaround once again proving they are guilty of knowing that these are junk. DO NOT BUY ANYTHING SAMSUNG.

We made the mistake of purchasing a Samsung French door refrigerator. The compressor died and that was verified by the one repair shop within two hours that Samsung would allow to look at it. After three weeks we are filing a consumer action lawsuit in WI. When we call customer service, they have either lost what they said they had the day before or today, they need a 7000 number, a request that has not been made in the previous three weeks. Every day they say they will have an answer in 24 to 48 hours. That answer never comes. We have a B&B so have lost business. Avoid Samsung at all costs. There is no reasonable response to consumers.

The dishwasher is fairly quiet. It has several wash options as well as a separate dry option. The racks fold down so you can put large or unusual shaped items in it. It is pretty but the stainless streaks more than I would have liked. All and all, it works good. I would recommend this dishwasher. Works better than others I have used. Fairly decent price for the quality you get.

My Samsung French Door fridge is less than 6 months old and the ice maker quit working. Best Buy would not do anything as I didnt buy extended warranty. Seeing as I was having company, I foolishly got it fixed. I tried to contact Samsung, even with all my receipts, including one for the purchase, they wont do anything. I am concerned now that I will continue to have issues as all the other reviewers. PASS THIS BY!!! Buy a different brand!!!

I purchased a stove from Home Depot on 10/15/2014, today is 01/13/15. As of today I have been denied a claim for the glass top that chipped and the inner glass that broke while I was cleaning the oven. So to my surprise I called for service and replacement of glass top and inner glass and was told that it was denied for personal damage. Its amazing how you can spend $700 on a stove that didnt last for 3 months. My other stove which was a Kitchenaid was 10 years old before the inner glass broke meanwhile the glass top never broke and it still works perfectly. I will never purchase a samsung stove again.

We purchased the RF32FMQDBSR/AA 4 door flex zone fridge, from Conns furnishings, in April 2014. We didnt even get 6 months of use from it by the time the ice maker quit working. I called Samsung support, if you want to call it that. They had me go through steps to defrost it and reset the ice maker. It worked for a few weeks, then did the same thing again. I tried to get them to send out a service tech to see if there was an actual problem, while the fridge was under warranty. They would not do it. They said it just needed to be maintained by us. I got tired of the run around from Samsung, so I left it at that. We can live without an ice maker, because by the time Samsung actually wanted to do something about it, our warranty had expired. Imagine that!!!Now, our new problem. A few weeks ago, we noticed milk and food spoiling in the fridge. We thought it had just expired or something, but it had not. The fridge was not cooling past 60 degrees. The front panel said it was 35 degrees, but when I reset the panel it showed the actual temp of 63. No wonder food is spoiling. I called a service tech myself, because I thought our warranty was out. They listened to the symptoms and didnt even send someone out. They told me to contact Samsung, as it was a problem with the sealed system, and it is still under the 5 year warranty. So, I called Samsung. After 3 different phone calls and 3 different ticket numbers, they sent out their contracted service techs. The tech concluded, after a couple of hours of work, that the problem was in the sealed system. I asked him if it can be fixed, and he said he didnt know of anybody that can fix it, due to the flammable refrigerant they used in these systems. Now, Im waiting on Samsung to get their head out of their collective **, and do something about this, as weve been without a fridge for going on 4 weeks now. I will never buy another Samsung product as long as I live.

We purchased a beautiful Samsung refrigerator that died - literally died within 45 days of purchase. Samsung has refused to replace the product and instead requested a repair service evaluate the refrigerator. Repair service RECOMMENDED by Samsung reports this is TOO BIG a job for them and have recommended replacement. Samsung REFUSES to do this. What business does NOT stand by their product. We have now waited two weeks for action by them - no response. We DO NOT recommend this company! AWFUL customer service!!!

I bought a new refrigerator (Samsung) three months ago but its not working properly. I reported to the dealer; they are not responding. Please resolve this problem as soon as possible.

Our two year old Samsung NE58F9500SS began sending strong fumes of burning plastic upon oven preheat. Repeated email and phone contact with customer service about this FIRE HAZARD was a test of patience. Each contact told us to wait 24 more hours and we would be contacted by someone. Days passed. No oven. No stove. Wires attached to the back of the oven, melted. Plastic on the terminal block melted. This is DANGEROUS and deserves immediate attention. Do NOT buy Samsung. Thats my advice. We paid $1,533.35 for this poor workmanship and poor service.

We purchased our Samsung (46 Decibel) Dishwasher from Lowes in 2014. Since then the dishwasher has required 4 repairs. 3 of the repairs were in the first year of ownership!

Samsung over-the-range microwave, like all the other complaints I found on this site. The big SE problem. This product is apparently so bad Samsung should be prevented from attempting to continue sales. Very poor product.

I purchased my Samsung refrigerator exactly 2 years ago. It has been broken (not cooling) for 3 weeks. At first I was told it was the computer board.. I ordered the part... waited a week... and it didnt fix it (& of course this part isnt covered so Im out the $150). Then I called them back and was told it was a relay switch. Another $50 & another week waiting on parts... and guess what?!?! It comes and didnt fix it! It has to be the compressor and Im told I will have to wait ANOTHER week for someone to come out to fix it. All of my food was ruined and I have 3 kids and we are presently living out of 1 small cooler! Very unacceptable if you ask me! I am getting rid of all Samsung devices and appliances that I have and moving on to better companies! Consumers beware!

Computer board warped from oven use. Winter time it shows error code continuously until surface burner warms stove. The stove beeps at all hours of night when error code starts. Now that summer is here no problem with panel working. Kobe are peeling. Not metal but plastic with metal coat. Bought all matching Samsung appliances. All have issues being less than 2 years old. Never buy Samsung or buy from Conns Appliance Co.

Today I contacted Samsung support via live chat, describing the common SE error, to inquire about service for my SMH9207 microwave purchased in Dec. 2010. Many postings, including several on consumeraffairs.com indicate Samsung is aware of this common issue with their microwaves and in some cases has repaired out of warranty microwaves. The representative I chatted with, George **, indicated Certain models had a known issue which we have addressed. These are the only ones that are being covered outside of the warranty term. I was give the web form to fill out a service request. Its obvious Samsung makes good phones, not microwaves, and they dont always stand behind a product. I was very disappointed as I had purchased many Samsung products over the years (phones, TVs, etc.) finding them reliable but, I never had to put the company to the test until $335 microwave stopped working. At this point, I will never buy a Samsung product again because I know if their is a fluke, or defect in their usually decent products, the company will not stand behind the product, and will cite the warranty which is in line with industry and isnt good (1 yr.). I am so upset, Im spending for a microwave of another brand rather than buying the Samsung control board and servicing. Do not buy a Samsung appliance if you want reliability and company that stands behind the product.

Samsung Microwave SMH9187B - I bought this microwave on 1/29/2011 and now get an SE error starting 4/1/2014. I have been taking the keypad off and blow drying it. It works temporarily. Steam/Heat from the stove/oven seems to set it off. Since its an over the range microwave, it should be able to tolerate some heat or steam. Sometimes the blow drying works and other times it doesnt. Makes me so mad, its just so frustrating. I have not contacted Samsung, but plan to do so today and see what they will do for me.

I am really enjoying my stove/oven. It is very sleek and nice looking. It is easy to use and to keep clean. The oven bakes very evenly. The only thing that is a little harder to clean are the grates.

Not sure which model I have as the user manual is for all three, but after reading the reviews I guess it doesnt matter much. We bought the dishwasher, along with a suite of Samsung appliances, refrigerator (one service call that took over a month and three visits to fix), microwave, stove and the wall of water dishwasher slightly more than a year ago. Well I know why they call it a wall of water, as that is what you will find on your floor! Weve had two service calls at a cost of $160 on the dishwasher and now, based on the horrendous number of reviews and stories have decided that putting more money in it is foolish. The Samsung dishwasher is the most expensive dishwasher weve ever owned and proves that old saying you get what you pay for is dead wrong.

A month ago, 4 year old 50 TV control board went out. Samsung would do nothing. Now two year old microwave keeps turning off prematurely. Quality is questionable and customer service non-existent.

Will never buy a product made by Samsung ever again. Purchased a fridge 4 years ago and had problems 2 months outside the warranty period. Called Samsung customer service. Was told that we would have to bear the cost ourselves. They will notify the technician and he will call us the same day. 3 days later no contact. Spoke with Samsung again... useless. Fan iced up and fridge stopped being cooled so all food went bad. The technician (we found ourselves) that serviced it said it was a design flaw and he had seen a lot of these problems in Samsung fridges. Samsung have no idea of customer service. Today our fridge finally died - both fridge and freezer too warm. Went out today and had to buy another fridge/freezer..... WILL NEVER RECOMMEND OR EVER BUY SAMSUNG PRODUCTS AGAIN.

Bought Samsung refrigerator. Upon opening box found rust on a stainless steel refrigerator, immediately called company I bought from they send me to Samsung who has screwed with me ever since!! Doors are rusted and pitted and they refuse to send me new or fix. Samsung is a terrible company to deal with. They just talk and talk. It is a company that is nonconsumer friendly, they should not be able to do business here in the US until they stand behind their product. Shame Shame Shame. Lets take a stand against Samsung. We are now in January of 2019.

My daughter bought a French Door Samsung refrigerator. Paid almost $2000 for it. Had this appliance 3 months. Freezer stopped working. Call Home Depot, where she bought it from, told to call Samsung. Thus started the nightmare. She had to go through all kind so stuff Is the item level? Unplug it, wait. Nothing worked. Okay, call this repair company. Did that. 4 days later a repairman came to look at it. Found 2 other things wrong with this new machine. He told her this is happening on all the Samsungs like this one. The company knows about it and could not care less. Soooo he orders the 3 parts. 5 days later he comes out and fixes it. Nope, now it is totally not working. Freezer is at 62 degrees and ice-maker shoots out water. No ice. Give it 23 hours, he said. Called the repair-shop. They put her on hold and will not answer. So wrong on so many levels. He even told me as I was there when he came he would have to add a line of sealant under the ice maker that was a design flaw of this unit.

I purchased a Samsung microwave when we were re-doing our kitchen. I wanted a nice upper-end unit with a good fan so I got the Samsung SMH9187ST with a 5-speed fan that had plenty of CFMs to do the job. After approximately 2 years, I got an SE code on the LED read out and the unit stopped working. Nothing worked on the unit including the light; all buttons were dead. After contacting Samsung @ 1-800-726-7864 they informed me that there had been some problems with the Control Pad and that they would replace the control pad at no charge. Sounds good? What’s the problem?After four days, I was informed by Samsung that they have no authorized Samsung techs in my area and they couldnt send the replacement part to anyone other than a Samsung authorized tech (catch 22). Samsung has offered a pro-rated refund. This is not good! I have new custom-made cabinets, external venting and a tile splash up underneath the microwave. Another model from another manufacturer is not going to line up with the existing conditions. The consumer is left holding the bag! Consumers, be aware of purchasing a product, such as Samsung, with no service support!

We bought this top of the line electric slide-in glass top range and the oven never worked properly from the start. Difficulty turning the oven on. Once turned on, it does not maintain the temperature. Also the bottom element doesnt work, so some recipes dont get browned on the bottom. Those recipes I have stopped making. We have had 9 service calls and they are not able to fix the problem. The stove looks great, unfortunately I have ruined many meals using this oven. (We have a Samsung fridge in Arizona and we have had 3 service calls and they cant fix the ice-maker.) I will not buy another appliance from Samsung!!

We have had this fridge for less than 3 years, as early as 6 months from when we bought it the ice maker would stop working and the fan would get loud, after having a service tech out he said it was a common issue with these as they constantly do this, so I went on line and found numerous people with the french door and ice maker combo have the same issue--Seems like a design flaw, but Samsung doesnt seem to do anything about it. So usually once every 6-8 months I would have to dump the entire fridge/freezer (we keep an old fridge in the basement essentially to allow for this) and unplug the fridge and allow it to thaw out overnight, then I remove the back panel of the fridge (inside) and thaw the cooling unit out with a hair dryer, re-assemble it and we are good to go.The last year we seem to be needing to do this every 2-3 months, I had to do it tonight after 5 weeks--This is ridiculous. My wife said, Wow you are getting really fast at taking this apart and thawing out the cooling unit--While this was meant as a compliment, its kind of crazy that I need to become fast or good at thawing out the fridge--The one in the basement thats 15 years old I never have to touch--The thing is we own a Kitchen cabinet business and we always have to recommend appliances to clients, guess what we DO NOT recommend to them, 1) samsung appliances in general (just replaces 4 year old samsung washer/dryer set) (2) fridges with ice makers. So please do your self a favour and do not buy this fridge. Samsung needs to stop making the RF25HMEDBSR OR ANY UNIT SIMILAR AS ITS A PIECE OF JUNK.

We love our Samsung Smart French Door refrigerator! It is counter-depth, with the black fingerprint resistant finish. Beautiful appliance that really looks fantastic in our kitchen. This refrigerator has a surprisingly large food capacity. It has the 4-zone drawer, adjustable shelves, ice maker and water in the door. One of my absolutely favorite feature of this refrigerator though is the built-in pitcher inside of the door. It can be used as a fruit infusion pitcher and it automatically refills itself! The bottom freezer has two drawers with separations and makes organization easy.

I have the same issue, I have been without a working fridge since 9/12/2013 and it is now 1/2/2014. I have 12 service ticket numbers. They are stalling on the replacement. Samsung has sent out 2 different companies that have deemed it unrepairable that was on 112/12/13 and I am still waiting on Samsung to get it resolved.

Remodeled kitchen at the Shore. Bought Samsung Refrigerator and dishwasher. After reading Consumer report. Right off the bat dishes were always wet, never dried, had to hand dry. Called Samsung and was told to turn my hot water heater up and use on sanitize and heavy load settings. (This is great way to save energy.) This really did not accomplish much. Dishes still wet, still had to be dried by hand. This dishwasher is only used on weekends in the summer maybe at most it was used 20 times the first year. Second summer by 4th of July used around 6 times and a grinding noise started. Not all the time but at end of cycle. Called repair person (independent) 4 people refused to work on Samsung. I found one repair person who I paid $200 dollars to come and he told me I needed a new motor, which would be upward of $300. Washed the dishes for the remainder of that year. Third summer, called Sears, got a service contract for all products purchased from them, $300. Sears came and replaced pump, and said there was lots of plastic rack clips in pump, we counted 4. I never raise or lower the rack. The clips broke from just simply pulling it out and pushing it back. I was instructed to do this gently. That was 4 weeks ago. SE light came on and dishwasher stopped, after at tops 6 uses and gently moving the rack back and forth running hot water for 3-4 min. until very hot before turning on dishwasher at heavy and sanitize load. After a two week wait for service and another week for parts Sears is scheduled to come and replace pump and motor and all the rack clips. This will still be under my repair agreement with Sears (thank Goodness). So far my 3 year old Samsung DMR78DHS $800 plus delivery and installation has cost me $500. That is $1300. divided by the times used 30 = $43.33 each times it has been used. WOW!!! Not counting energy cost. I have no expectation that this scheduled repair will last. I hope it will until the end of summer and I will plan on buying a new dishwasher. I will under no circumstance buy another Samsung product. I wouldnt pay sales tax on another Samsung product if they gave me one. Not worth the trouble.

We have a 3 door French door refrigerator with the ice maker in the top and bottom (thru the door dispenser). We have had it for 5-6 years and a few months after buying it it stopping producing full pieces of ice, and the ice it dispenses is all broken. This has always been frustrating but I have learned to deal with it. Then shortly after the warranty expired, it stopped making ice and it appears to just be freezing over. The ice bucket keeps freezing over making it difficult to remove it and defrost, Then, I was no longer able to remove the ice bucket. I called about getting it repaired and the cost was very high and they could not warrant the repair due to this being an issue. I had called Samsung about this and at the time they told me there was no issues reported with the ice maker. I have contacted other repair companies and they wont even work on them since they know it wont stay working. Samsung has been useless in resolving this and they know it is a major defect in their product. I spent almost $3000.00 for this piece of junk. Never again will I buy a Samsung appliance!!

Oh, boy... like everyone else writing reviews, here, our Samsung French door fridge with the ice maker in the food section of the fridge is a piece of junk. ($3000.00 on sale for $2000.00.) The ice maker has been the biggest of problems... not to mention the flap on the left door, which allows you to close either door first, broke early in the game, requiring the left door to always being closed first. Where the glass components meet the plastic components, any spillage of liquid will seep under the glass and becomes a permanent stain. And theres more, but I do have a solution to the ice maker problem, so pay attention! We had an appliance guy out this week and he confirmed what I had thought all along: the ice maker DOES NOT belong in the fridge. But, there is a fix, which I did, and it seems to be working. FIRST: remove EVERYTHING from the fridge (Hopefully, you have a back-up, because youll have to turn off, or unplug the whole unit and let the entire unit defrost.) THATS the problem: frost. While this is happening, head to the hardware store and buy a tube of food grade silicone. There is a seam all around the ice maker box. Carefully caulk that seam with the silicone and let it cure for 24 hours. (Keep the doors OPEN.) If you do a really good job with the silicone, it will be invisible. The next day, the silicone will be dry and the odor will be gone. Fire her back up and return your food to the fridge. IMPORTANT!: set the temperature to 0 degrees in the freezer to help prevent excessive frosting. It has been 5 days and the ice maker has only jammed once, so I decided to empty the ice cube bin into plastic bags and move them into the freezer, where they belong, or turn the ice make OFF when the bin is full. But, we do have a working ice maker, now. It just needs a little TLC. Okay, now that we got past THAT, wanna talk about the engineering degree you need to remove and replace the drawers? Or, how about the brushed stainless steel exterior that will attract any smudge within a 50 yard radius. Can you imagine all of your appliances and electronic devices requiring this much attention? Gheeez.... okay... Its the worst piece of crap I ever paid more than 20 bucks for.

We purchased a Samsung fridge 5 years ago. It had issues with the ice maker a few times, which were repaired. Most recently, the fan was making a REALLY loud noise, Samsung came out and we were told there is now corrosion in the plug of the fan and it is not repairable. Upon contacting Samsung we have been told we need to buy a new fridge and they offered us a 20% discount. The fridge is only 5 years old, we paid over $2.5k for it and now have no option to repair it other than to replace it. I wanted to warn others, as we had choices when we were buying and chose Samsung - we are now paying for that decision, literally. Looking online and doing some research Ive now found that there is a class action for THE EXACT SAME THING in the US - the ice maker breaking causing the fan to make a loud noise and eventually stop working. Im in shock that Samsung find it acceptable to tell me to buy a new fridge after only 5 years and only give me a 25% discount... I will never buy another Samsung fridge again and I hope this warns others to do the same. So disappointed. Here is the link to some summary details of the class action: **.