The LOUD popping and BOOM noises! Samsung needs to be held responsible for selling and continuing to sell defective refrigerators for years it seems. I have model RF263BEAESR and the noises sometimes make me jump out of bed! I see after reading many reviews here, that so many people have this same problem. Service is coming out again to fix it, but the fix lasts a week, so what good is that? I bought it from Best Buy with all the rest of the appliances. Its a year of hell now and I am thinking about just contacting the credit card company and let them fight between themselves. I dont even want a new Samsung fridge in return. I want a comparable new one from a total different brand!!! THE WORST!!!

I remodeled my kitchen 4 years ago and purchased all new Samsung appliances. They were magnificent looking! However, the microwave touch panel malfunctioned after just a few months and went completely black... no lights. Samsung repaired it due to a recall on the panel. Now four years later it is out again! I had to purchase a new microwave today... NOT SAMSUNG. The range already has one malfunctioning burner so now Im down to 3 burners. The refrigerators ice maker stopped working after 7 months.... cost $450 to replace. Samsung only guarantees the ice maker for 5-6 months. Only Samsung repair people can fix your appliances because no one else can get the necessary parts, so the repair charge is double that of other appliance repair businesses.The dishwasher cleans horribly and leaves grit in EVERY glass/cup. The welded stainless steel walls of the dishwasher came apart and my husband had to repair them with rivets. I refuse to spend another dime repairing Samsung products. I will gradually replace them when they break completely. STAY AWAY FROM SAMSUNG!!!

We purchased a Samsung French Door refrigerator six months ago. Since then, we have had a service call on the ice maker (which was not screwed into the mounting and fell so you couldnt open/close the freezer door). Today, the food was melted and the refrigerator warm. Lights and temp gauges showed it was working properly. Spent 45 minutes on the phone with Samsung to get authorization of warranty to call a local appliance man. Now they will not even give me a date when it might be fixed. They will call me when they are available to come to my home. Best guess is four days away as the soonest!!!The appliance is not worth the money, and the service and warranty are definitely not customer oriented! I would definitely not recommend a Samsung, and will NEVER purchase again!

My Samsung refrigerator is still under factory warranty (5-years). The freezer compressor, heat exchanger & filter dryer went out. Contacted Samsung at least 10 times over the past two weeks. Their contractor that does their warranty repair does not have any certified technicians in my area and advised me to go back to Samsung for them to locate a certified technician. Samsung states they dont have any certified technicians and they will refund me up to $1954.00 (key word up to). However it will take 10-14 days for their finance dept. to verify the amount and issue a check. That means 30 days without a freezer compartment. I need ice to pack on my wifes leg for her knee replacement surgery. Temps. here in So. Calif. have been running between 100f and 114f. Constant running to store to obtain ice. The sad part is every time I speak with their rep. on the phone the issue will be taken care of in 3 days. Never will I buy a Samsung product again. Their service is terrible.

We purchased a Samsung refrigerator two years ago. French doors with a lower freezer drawer and a refrigerator drawer. A week ago, the refrigerator door handle became dislodged with no way to reattach it. We had to call a service rep to fix. Only he cannot. The screws that bolt unto the draw and handle are unique to the Samsung product. Using a standard bolt that is longer wont work. Somehow the threads within the draw have dropped back into the draw itself and there is no way to attach the handles. So, we now have to purchase a whole new draw for nearly $500 including servicing. We will never purchase a Samsung again.

We purchased a 2 door, 2 drawer Samsung refrigerator at a cost of approximately $4,000.00, 3 years ago. The fridge stopped working a few months ago. We had an appliance repair company that was referred to us by Home Depot for this brand. The circuit board was defective. Samsung stopped making that particular circuit board and refused a solution for the repair of our fridge. After checking out the Samsung service of parts for repair, we found out they do not support the repair companies with parts or solutions. Therefore we had to dispose of our 3 year old fridge and buy a new one for about the same cost. What happened to refrigerators that last 10 to 15 years??? I would caution anyone when it comes to Samsung refrigerators, BUY ANOTHER BRAND!!!

Hello, I dont normally get on this and write reviews but the phone call I just had with Samsung just blew my mind. Weve had our stove for 2 years. I just noticed today that the exterior front of the stove is peeling off. It is extremely unsightly and never seen any other product stove peel like this or had had these kinds of issues. Should this be happening after 2 years? This peeling clearly states (from the outside) that its a cheaply made product. The best part is that I called Samsung to see if there is possibly anything we can do for this and to let them know that this is happening. They had no recourse whatsoever and that there is no warranty to cover such a thing.I kindly explained that now, its a thing and asked if theyd be able at least give me some idea on how to go about fixing this issue and they said, no. Then I said, Well then unfortunately Im going to have to write negative review. Is this what your company wants? and then they gave me a dissertation of why I should do that and where the information goes. With all of this said, wouldnt Samsung rather have a positive review by at least someone saying I called Samsung about my peeling stove and that even though there was no warranty to cover this, they provided me with a few service, or with some resources to help fix this issue.

The stove top works well, but the energy efficiency standard is not accurate. For an example, when a recipe indicates the dish needs to be baked or roasted at 350 degrees for 45 minutes, that dish will not be done. It is necessary to increase the cooking time and temperature to 375 degrees or sometimes 400 degrees to register the safe temperature that the dish can be eaten. The price was right, the delivery from a local company was less than desirable and the technical personnel were inexperienced.

My husband bought me a fridge for Christmas. I was so excited. We waited 6 weeks for it to get here, only to find out it didnt work! We did everything the manual told us to do and called the rep. The repair guy came out, looked at it, said it wasnt our fault, that we did nothing wrong and they would replace it no problem! After weeks of waiting, I called Samsung back only to be told they were doing nothing! The repair guy told them we laid it on its side (which is not true) and said that it was our fault the fridge didnt work! They blamed Canex, they blamed us, but held firm that it was not their fault and they are going to do nothing. So now I am left with a $1,700 paperweight! Dont waste your money. They treat people horribly and it will be a nightmare of an experience!

Ive read the reviews on the Samsung refrigerators and Im a little shocked that they continue to sell a known defective appliance. I was brought to this site due to problems with freezing ice under the crisper and water in it. I cant believe that this company continued to sell faulty appliances with the full knowledge that they were no good.I believe I will look further into these problems with consumer affairs. To me, this was fraud. To sell something you know full well does not work properly, is nothing more than scamming the public. I will never own another Samsung product.

I bought a $3500 Samsung refrigerator with Easy connect only to find out that it will not connect to an iPhone! This would be bad enough except that I spent 2 1/2 hours with Technical Support on the phone and then they insisted that they would send someone to my house to fix it. I had to take a complete day off work just to wait for them to show up. Text stated fridge could not connect.

Were having constant problems with our Samsung refrigerator ice maker. It freezes and stops making ice. I have to turn the ice maker off, let it thaw, and then tap the reset button. The ice is always extra wet. When we get ice from the front of the door, theres water that comes into the glass first. Our refrigerator is 18 months old and has been doing this for approximately 4-5 months.

The refrigerator is 3 months out of warranty and I just started to have a freeze up problem on the coil and fan motor behind the rear interior wall. The service tech has been out 4 times over a short period of time and still cant fix the problem. I spent over $1000 just to be told this week from Samsung that the refrigerator cant be fixed because of a FLAW. I asked them for some type of credit and they refused. Thats it for Samsung. I am buying another brand and if there is a class action suit count me in.

Updated on 7/5/2021: I posted a review of the dishwasher last year. In the meantime our builder replaced the one that did not clean and the door broke off. So a year ago it was replace by the same model.... exactly one year later.... we are having to replace it. Run away!!!! Run Away NOW from this Samsung Dishwasher. I have had two of the same model and it is TRASH! NEVER NEVER NEVER BUY THIS!!!! Is there anything else I can say?Original review: Brand new home... brand new appliance... Samsung everything. All the other appliances I love EXCEPT the dishwasher.... it is awful. It does not get the dishes clean. I cannot fit my 11-inch plates in it... the bowls, forget about it. The top rack, please do not get me started. It uses all the Jet Dry in one wash. I cant get the racks to adjust... which they are supposed to do. I hate doing dishes but after 45 years I would rather have clean dishes then this piece of... run away from this dishwasher.

Samsung refrigerators have a problem with ice buildup behind the evaporator cover. They have a replacement part to fix this design defect but they expect their customers to pay to make this repair. Very poor customer service when you ask your customers to pay to correct your design flaw. Dont buy a Samsung refrigerator!

I bought a Samsung Refrigerator model #RF263BEAESR 2.5 years ago. It was over $2,500.00. It has had very light use and out of the blue the freezer stopped working. Called Samsung and they sent technician to diagnose. Cost $125 for them to tell me the compressor has stopped working. After many emails back and forth and telephone calls to Samsung - most can hardly speak English, Samsung will pay for the part but NOT the labour. The labour costs are estimated at $900 to install the compressor. Really Samsung. Thats how you back your products? No one expects a fridge to only last 2.5 years. Never will I buy Samsung again. Its just a scam. These new appliances from Samsung just dont last and when a part goes unexpectedly they do not back up their product. They want you to buy a new one because in the end its probably cheaper. Well I may be buying a new fridge but it wont be a Samsung.

We purchased this dishwasher ( DMR 77) 4.5 years ago from Leons when we renovated out kitchen. After 6 months the heater went but it was still under warranty. Last week the circuit board died! Our appliance technician informed us it was kaput! Really!! After 4.5 years! We baby our dishwasher and always ensure the dishes are well rinsed before going in and we dont abuse our appliances! My former dishwasher which is a vibrant 15 year old + non-Samsung continues to run beautifully in our neighbors kitchen! Shame on Samsung for making such a poor quality product! Now we will have to further overload out landfills with another poorly constructed appliance! In addition, at the time of our kitchen reno we did also purchase an over the stove microwave which died after 3.5 years! Luckily we did have the extended warranty so it was replaced. But during the install one of the supporting screw brackets fell straight into the microwave. We had to get creative to ensure it was well support but my poor kitchen cabinetry has taken a beating! I will never purchase Samsung again! Buyer beware!!!!

Since purchasing in 2012 this refrigerator has been a constant problem. We have had to defrost the freezer 6 times due to ice buildup. And now for the second time the refrigerator is not working. The back panel freezes. The fan then breaks due to the ice buildup which causes the motor to stop. This has happened twice at a $500 cost to fix. Now in addition to the refrigerator not working there is ice building the size of a large melon in the lower right hand interior panel. We have been told this is due to bad insulation and is a product defect. We contacted customer service and they told us the repair company is not Samsung authorized. The Samsung authorized service did not return our calls for service. We have tried them again and they ask we wait 5 days before a serviceman can conduct a home visit. So we have non-working refrigerator. It has been classified as a product defect. We cannot get service. Samsung help desk is not giving us support. A Lemon!!!

Worst refrigerator. Waste of money. I have had to replace ice maker twice. Water drips into the ice maker and freezes the ice cubes together and is stuck in ice chute. Water drips into the vegetable bin and cold cuts drawer. Water also drips onto the water dispenser so I have to put a pot holder under water dispenser. Ice forms underneath the cold cuts bin and I am not able to open. There is water that drips on floor. Dont buy a Samsung refrigerator.

We bought this refrigerator when we built our new home back in July 2012. From day one, the ice maker didnt work right. I found myself waiting for ice for what seemed like forever. As time went on, it made less and less ice. Then it stopped making cubed ice and it almost was the consistency of a snow cone. Then another issue with it spitting out a good amount of water before the ice would come out, leaving water on my beautiful new hardwood floors. Not to mention it usually got all over myself as well. One day I noticed that the door was not in the track, allowing the cold air to leak out around the doors. I thought this might be why we were having the ice maker problems. So I gave it another week to see if the issue would resolve itself after fixing the doors. It broke... I dont know what in the world happened, it just stopped working altogether. So I called the company and after telling them I was completely done with this refrigerator and the constant ongoing issues, I wanted it fixed ASAP. The service company they referred me to said they couldnt come out for a week. I find this unacceptable on many levels. So I called Samsung again to tell them about the delay. They informed me that I would be hearing from an executive team member in 24-48 hours. Three days later, I called them because I never got a call. The employee apologized, took note of my complaint and assured me I would hear from someone in another 24-48 hours. Here I am, 3 days later, and I am yet to get a phone call. Like many other of the complaints I read, I too have had to eat out and spend countless dollars. And of course I had just gone to the grocery store the day before it broke completely. I will never buy another product from this company and I definitely would NEVER recommend Samsung to anyone.

My Samsung refrigerator is just 1 year old and the technicians have visited almost every month due to one or the other problem. It started just over a month when I realized that any fruit or vegetable I kept outside the vegetable compartment had ice in it. Even the cooked vegetables if kept in the back of the shelf had ice in it. I kept on complaining this issue to Samsung Customer Service. Every time they will send a technician who will change the part and go. It was more of a pain as I couldnt use the fridge to full capacity. As instructed by technicians there were so many things which I shouldnt put in certain shelves or the size of boxes. I kept away leftovers or anything cooked/half cooked. I dont remember till date if I ever had to be so careful in using the refrigerator. I couldnt use half of the space in refrigerator fearing it will get spoiled.Not only that, my refrigerator stopped working completely 3 times in just a span of 1 year. Again they had to change the parts. I kept on calling them and asking them to change the refrigerator as it was giving me so many problems (not to forget just in 1 year- full warranty period) but they just turned deaf ear to my requests, even when I contacted their supervisor. Ill never ever recommend Samsung refrigerator to anyone after this experience. It looks like every time the warranty expires, Ill have to keep purchasing extended warranty and bear with the refrigerator. This Samsung product has been a big pain in the ass.

I had an old Whirlpool fridge, probably close to 20 years old and was still working, but I was updating my kitchen and wanted to update the appliances. I got a good deal on a stove and dishwasher and microwave, so I was left with the fridge. I went to Lowes and bought a Samsung. Priced right and full of features and looked cool, boy was this a mistake. After 3 months and losing an entire freezer and fridge full of food, I lost all, probably close to $400 had to be thrown out. Samsung sent a repair technician to my house and he replaced the control panel, up and working again.About 5 months later stopped again, this time, at my expense $300 later and another control panel, working again. The water stopped, then compressor, then ice maker, now freezer. These Samsung fridges are junk. How they can even be sold is questionable. Samsung DOES NOT stand behind their products and there is no technical support, just a recommendation to call a repair technician. I have never had so much trouble from one appliance in my life. I would never recommend this product to anyone. DO NOT GET FOOLED BY THE PRETTY LOOKS. The guys are crap and technicians will tell you they are junk as well. DO NOT BUY!

Very disappointed with Samsung microwave and lack of support for this widely reported issue. Microwave failed after 1.5 years which is pathetic. They may make decent phone, but stay away from their appliance if you know what is good for you.

We have owned our $2000 refrigerator for just about 2 years when the motherboard and the inverter broke down. Everything in the refrigerator had to be thrown away, including the $150 of groceries we just purchased! We have been without a refrigerator for over 2 months because getting it serviced and fixed takes very long. Ordering the part alone is a feat in itself. The part would not be received by Samsung until November 6 making it even longer to be fixed. They would receive it then send it to the parts company here on Oahu. Well, being that we have a party on October 31st, my husband ordered the $111.00 inverter on his own and paid extra to have the part rushed over. We will receive the inverter on Tuesday, 10/21 and the maintenance person will come on Wednesday to fix our refrigerator. We owned a GE for 11 years with absolutely no problem prior to buying this one. Obviously we made the worst decision to buy what we thought was the top of the line! Jokes on us! We will never again buy Samsung again! Crossing my fingers that it gets fixed.

Simply put! Lousy appliances!! I build my houses. First time I used all Samsung appliances for kitchen. Within the first two years refrigerator ice maker broke 3 times. Only once covered under warranty. First 6 months gas oven. ALL top burn covers and grates discolored covered under warranty. NOW to microwave. The damn clock/timer constantly beeps and goes to #7. I mean every 1,2,3 minutes tops. Called Samsung. Knew all about problems and tried to sell me a $165 microwave door to fix problem plus $65 install. They would NOT allow me to install because it would void warranty. I questioned. What warranty? First door was not being covered. No answer to that. Now just waiting for dishwasher to go. LOUSY customer service and A LOT of ** to get out of ANY responsibility for their products. All products just 3 1/2 years old..

Samsung microwave SMH9187B - Microwave goes on for maybe a second, then loses power for a couple of seconds, then gets power again and clock has to be reset, etc. When it shuts itself off, there is an audible click in the control pad, at which time it dies... much like a circuit breaker tripping. The ribbon was stuck to itself and I separated it. Also I have tried cleaning all contacts, etc. and it does not help. Probably 2 years ago I had the control board replaced. Samsung actually covered the cost. Not sure now though. What a piece of garbage!

We purchased Stainless steel kitchen appliances in 2016 and have nothing but issues. Bought an extended warranty and even they refuse to repair anymore. Refrigerator - stop making ice, didnt cool properly, buildup of ice under deli tray, door handle came off of freezer drawer. Microwave - not warm properly, some of features not working. Dishwasher - will not drain water proper or wash dishes efficiently (dirty after an entire cycle, motor keeps running). I have contacted them. They only guarantee a year like most. Thats why we got the extended warranty. Never experience such repairs. Its only been 3 yrs. Something is wrong with this picture. I have spoken to them and they have washed their hands. Even the warranty service man told me that they were bad manufacturers and that they get calls all the time back to back for same issues. Please YouTube the models before purchasing. We are out of $4000 basically. I filed a complaint with BBB. They need to stick with cellphones.

Im not very happy with my purchase. I bought this fridge one week ago on Sunday & the last 2 nights it leaked water all over the floor & made a mess. I dont feel as if it gets cold enough inside either. Drinks are not cold enough. Im beginning to think I made a HUGE mistake by purchasing a Samsung fridge from Lowes.

My 5-month-old, under warranty, Samsung refrigerator quit working on March 12, 2015. Today is June 12, 2015. It is STILL not working. Weve gone through 6 repairman. Its still broken, and Samsung will not replace. This is shameful behavior for an appliance brand.

Samsung refrigerator FR26HFENDSR - I will never trust a samsung dealer or samsung customer service .... They lie to you, not a good business.. Nov 28 - bought this appliance. Home depot delivered it Dec 6, 2014. Dec 9 opened it up and all food was spoiled...board went out. No freezer...so lost all food. Repairman comes out, Dec 15, says we need a new board. Dec 17 called samsung, asking status, board was not even ordered, so board is ordered. Put in a request for reimbursement for food loss. Dec 22, samsung calls to inform me that part is on backorder until Dec 29. They put in a request for food spoilage again, and replacement fridge. Come to find out on the 27, request not put in as I was told it would be, then again on the 27, 29, and Jan 3. As of today samsung informed me that the part is now in and they are not going to put in a request for the food loss, or replacement. All their customer representatives did for the month was blow smoke up my butt and lie to me about what they were going to do for this issue. I will never buy samsung again with the issues that I have had to encounter from the customer service center at samsung. They do not honor what they say to you...

We purchased this range NX58J770SS/AS on the first week of November 2018. That week I worked late all week and didnt use the oven. The next week went on vacation. So back Thanksgiving week, cooked the Turkey and after that may have used the oven 3 or 4 times. So on Dec 18 I decided to bake croutons, top part of oven 400 degree, with about 3 tablespoon of oil on a baking sheet. After 10 min. thought they were done, shut the oven off. Then decided to put them in again for more crunch, turned the oven on. Turned around and in seconds the smoke alarms go off, and look in the oven and blazing flames coming from oven. Turned oven off and thank God my husband had a fire extinguisher out in the garage! Smoke was bad and now white stuff everywhere. Of course called service in the morning, and told them the same story. They sent a repairman Dec 24, took pictures and video for the technician people. I didnt get an answer from them by the end of that week, so I called them to see what their answer was. Their answer was is cosmetically injured. Ask them what that meant, there was oil on the back part of the oven. I said first it was cooked off. And 3 tablespoon of oil would of not caused a blazing flames. So now I have an oven that was told not to use by the repairman, and the people we purchased the oven from. The person I talked to said that was their decision, and end of that story. First I cook for a living and never saw a brand new oven cause that type of flame!

I am having a week of nightmare with my Samsung refrigerator. My NEW refrigerator stopped cooling so I call this horrible company Samsung to help me and all they did was give me the number of a technician that could only come to my house and check the problem in 1 week. Finally when the technician came he told me that my NEW refrigerators compressor does not work and needs to be replaced, and the process takes from 3-5 business day. So I called Samsung to ask for help since all my good has spoiled and I need to keep ordering food for the entire family, including our 3 years old child and Samsung said just to keep the receipt. REALLY?! If you even consider to get a Samsung refrigerator just stop it... They will sell you a broken one and will not help with anything you need... REALLY DISAPPOINTED WITH THIS TERRIBLE COMPANY.

Purchased this microwave in 10/16. It broke by Christmas, they repaired it in June. Broke again and they repaired it in March 2018. It’s broke again, they refuse to repair it. Last Samsung product in my home ever. Do not buy Samsung. I called and had to call back because they are celebrating Christmas in the call center with yelling and partying so loud I can’t hear, and they can’t hear me. Unprofessional and inept.

I cant imagine anyone that actually uses a dishwasher designing this one! The racks are awful. The top one will not hold wine glasses or any with a stem without falling over. The bottom wont hold more than 2 bowls, without giving up space for plates. And no way can I put pans in the bottom. They just wont fit. All of those have to be on the top with all of the glasses and cups. No room for both! I have had a bunch of dishwashers, starting in the 60s. Never have I had one that is so poorly designed. From the complaints I have read I guess Im lucky it still works! I am so disappointed but I guess Im stuck with it. To be fair we did buy our second Samsung French door fridge and love it. Got to be two different designers!

My Samsung refrigerator ice maker is leaking and icing up. I had an appliance repair company look at the problem and was informed that the repair would require the replacement of the ice maker, auger motor kit and clip pack. The parts totaled $497.39, plus $165 labor along with $39.07 tax, total $686.46. The repairman gave me all the part replacement information and recommended that I contact Samsung Customer service since the problem I am having is common for this model, RF28HMEDBSR/AA. The customer service rep looked up the serial number and said that the ref is three years old and that the ice maker is only under warranty for one year. I said, You mean that Samsung believes that the ice maker should only last one year plus and the ref and freezer should last five years. He stated that he could do nothing because that is the Samsung policy. My recommendation is DO NOT PURCHASE A SAMSUNG REFRIGERATOR!

We bought a Samsung microwave just little over one year. The Magtron/etectrode was out. We contacted Samsung for the 10 year part warranty repair. They scheduled their contractor -- Buy Brite Appliances. The service tech came and didnt do anything, and charged us $115 for the service trip, and told us that we need to pay $287 for the other parts on the microwave which need to be replaced to prevent the Magtron overheating again, and Samsung told us that only Magtron is under warranty. Stay away from Samsung microwave product. Its poorly designed and the customer service is horrible to help any. Its a big waste on your money and time.

Bought in 11/14. Ice maker quit working in july 2015. Called Lowes, service person out and stated the ice maker recalled on this model RF260beaesr/aa. French doors with ice maker in freezer bottom. February 2016 ice maker not working again. Repairman on way to house, ice maker working again before he arrived. 3/2 ice maker quit again. Call to Lowes. Will wait for diagnosis of problem. Calls to Samsung go to Dominican Republic. I am unable to understand the person/language barrier. Would like to talk with a US person in regards to the problem with the ice maker. I am guessing it is a flawed system and the part used in September was not the correct part of fix the problem.

We purchased a Samsung side-by-side refrigerator (RH25H5611SR/AA) in June 2016 from Sears. In December, the circulating fan in the refrigerator side gave out. Do a search - this is a continuing problem for Samsung refrigerators, across many models. It took 3 weeks and many phone calls before the service guy showed up and finally fixed it with a replacement part in less than 15 minutes. Three days ago, the same thing happened to the freezer side. Sometimes the fan runs (noisily) and it cools, mostly it doesnt and the freezer sits at about 45 degrees with water from melting ice running out the front. So I started a service request online late Tuesday evening. Thursday noon, Samsung called. I had to play along with their script for troubleshooting which is a huge OMG waste of time. Finally, everything looked good, the support person assured me - I would just have to monitor it for 24 hours (they are expecting a miraculous healing?), then I could call back and schedule an repair appointment. Okay - I called the next day, same time. Now let me mention, this refrigerator was a floor model. So it was sold more than a year after it was made. We were assured it would be under warranty. BUT - it fails Samsungs automated warranty approval application - so the same as the first time, when I called back they tell me it isnt under warranty. They have the sales receipt I sent the first time, which was approved - theyre reading it - but they get stuck because they cant read past the delivery date on top to the bottom where the purchase date is shown. So they tell me its not a valid receipt. They tell me its a delivery receipt (it isnt - just a planned delivery time 7 am-12 pm is shown). Both dates are still in warranty, but in the end they tell me I have to submit the same receipt again. Its Friday. Another 3 or 4 day delay until whoever approves receipts looks at it. Instant rejection, 3 days to reprocess. So earliest, Monday or Tuesday I may get called back and with luck only wait another week until the service guy shows up. My old refrigerator in the garage has been running 19 years without a hiccup. Samsung - exploding washers, defective refrigerators and customer service that would make Comcast proud. Honestly, I wouldnt buy toilet paper from that company.

Most of the time most of the dishes are clean, but coffee grounds and such are thrown up into the cups and glasses on the top rack. Stuff in the bottom is okay, as are things in that top drawer for silverware. The dishes are always rinsed off and loaded carefully. Its annoying to always have to check the inside of the cups and glasses. Pots usually get clean on the pots and pans cycle, unless there is stuck on food.

We have a Samsung refrigerator Model# RF266AERS/xaa that stopped cooling at 3 1/2 years. A certified Samsung tech (only one in SE Wisconsin) was unable to repair. The problem was in the sealed system which has a five year warranty. He contacted Samsung and took all the necessary documentation as he was directed and sent it to Samsung. That was 4 weeks ago during which time I have called and been connected to executive customer service seven times, each phone call a minimum of 40 minutes on hold. I have sent my sales receipt twice. They always have problems locating some piece of information but always give a new transaction number and a very polite vague excuse. I have called the certified dealer twice. They resubmitted info and the second time even had the regional manager for Samsung send it in. That was one week ago. At my last call on Oct 2, 2014... This is ongoing and I am now waiting again for 2-3 days. Mind you these calls are all 40-60 minutes long and it has been 6 1/2 weeks without a working refrigerator! It also appears from other submissions, this is a big problem with Samsung and others.

Read all of the negative reviews on Samsung refrigerators. They all say the same thing.... Ice maker freezing up, water pooling in and under the meat and vegetable bends, water overflow on the floor, filter light will not go off. Dont just read what is said on this site... Go anywhere on the web. You will see nothing but the same negative reports. Samsung will not recall nor fix the problem. Samsung sent out a service memo to the companies who sell their refrigerator in June of 2015 advising them of existing problems with the refrigerator. Lowes sold me a Samsung refrigerator without telling me about the existing problems or the service memo. Samsung will not stand behind their product. The only way we, as consumers, can fight back is to boycott the company and the stores that sell their products. Consumers are fighting back... There is a class action law suit against Samsung over these faulty refrigerators. The stores who continue to sell Samsung products without telling the customer about existing problems should be sued also.

We have had our fridge for less than 3 years and our ice maker has had to be repaired 3 times. It broke again and now they say that it is irreparable. The back fan system broke and they offered to pay for parts so we had a tech come out and for some reason, still not sure why, they said they arent going to pay for it. So we bought a $1600 fridge less than 3 years ago, have spent over $800 in repairs. I will NEVER EVER buy a Samsung fridge again. I say RUN from them cause their refrigerators sure dont RUN. What a joke.

Samsung has served me well. I have had no repairs or maintenance problems. Ice makers seem to be most often a problem in most refrigerators, and mine has worked with no problem that required service.

Bought this RF261 French door/bottom drawer fridge and dishwasher in same style in Sept 2012. Within a month or so we found accumulated water in the drip pan under at the bottom of the fridge. Now the ice maker has failed and consumer service fix (reset button) did not work. Dishwasher does not clean well even with pre-rinse and accumulates sludge under door. No more Samsung products for me!Updated on 12/28/2015: We found only two appliance technicians in our area who would work on a Samsung; one had to come 70 mi. one-way, and the other was Sears. The Sears technician quoted a price of nearly $900 to repair these two problems. We also bought a matching Samsung dishwasher, and although it works, it doesnt clean well, and the door gasket collects food debris and stinks. Since both are out of the warranty period, Samsung wont do anything. I will, though: Ill never buy a Samsung product again.

I purchased my 3 door Samsung fridge freezer in June 2021, after 4 weeks I noticed the ice machine wasnt making ice so I contacted Samsung, I managed to reset the ice machine and within 24 hours had ice. Then broke down again. 2 weeks later in July I had an engineer call and replaced the ice machine ...Then last week the ice machine didnt produce any ice at all! I reset, still nothing, unplugged the fridge to hopefully restart and still no ice. Ive contacted Samsung and still waiting for someone to replace my 5 month new icebox. Still no reply 1 week later!

I would like to share my familys experience in buying Samsung appliances. Let me start by saying that we spent over 9000 dollars on brand new appliances just over a year ago. My wife loved the look of the Samsung black stainless steel so we bought an entire house full of appliances. Refrigerator, range, dishwasher, microwave, washer and dryer. Every single one of them has failed in that year, some on multiple occasions.Our microwave which most appliance repair guys will tell you are pretty universally reliable broke within the first month. The gas range needed repaired on three separate occasions, the dishwasher has been repaired twice and works intermittently now, the dryer squeals like a pig going to slaughter and the refrigerator stopped working while we were on vacation this past May. We have now been without a refrigerator for just shy of two months. It took Samsung over a month to send out a technician to look at it and another two weeks to get parts. After the “repair” the technician informed us that the unit was not repairable and a replacement was needed. Bear in mind we bought the appliances in May of 2017, the refrigerator failed in May of 2018 and now in July after telling us it is not repairable and they are sending a replacement unit. I get an email apologizing for the inconvenience but that they will not replace the unit nor fix the dryer.We had never had new appliances and a year ago we were excited that now we had a houseful of beautiful new shiny appliances. Some of these appliances are nearly top of the line Samsung models and all of them have failed or no longer function. Do yourself and your family a favor and do not purchase Samsung products or at least do not purchase their appliances. I have never made such a large purchase and been as disappointed as I have with Samsung. They have been horrible in every facet from quality to service. Do not make the same mistake we did. Samsung is a horrible company.

Purchased RF217ACPN Samsung French Door Refrigerator from Best Buy on July 2011. Nice looking model and would have been great if it lived up to its advertising and promises. Little over a year, then after warranty of course, the refrigerator was not working right. Water accumulated in and under crisper bins. Then eventually loud rotating noise which found out later was the cooling fan. For an energy efficient appliance, I now spend 24 hrs defrosting, packing food in coolers, (still lose some foods) every two months. The WORSE refrigerator ever. I tell anyone I see looking at them in a store and hopefully stop them from wasting money. A class action law suit was filed back in 2011, yet they continue to sell these faulty designed refrigerators ripping off American citizens... Why is this still happening? Samsung has the worse customer service so dont waste your time or phone minutes contacting them. I need a new refrigerator but cant afford it..Thank you Samsung for legally ripping me off. Never again!

Has anyone been able to contact and resolve issues with their Samsung refrigerators? Has anyone taken legal action? I bought my refrigerator four years ago from Sears. As I sit here typing this comment, my fabulous product is sitting over there broken! This makes the third time that the temperature sensor has failed and have lost all of my food. The second time the sensor went out, no one keeps these parts on hand and it had to be ordered from the manufacturer overseas. This ONLY took seven weeks to get here. Thankfully, I have a home warranty policy and they have repaired it. Well, my luck has run out. The repairman who came out yesterday told the warranty company that the sensor failed causing other parts failures. Now the warranty company is telling me that my policy wont cover this because if a warrantied part causes other equipment failures, the company wont cover them. This means $338, plus the $60 service call, out of MY pocket. The first two repairmen told me that Samsung appliances are ABSOLUTE JUNK!!!! Has anyone been able to get any action from Samsung or has anyone taken any legal action? Im in!!!

After having my above-the-oven microwave for two years, the plastic handle broke off the screws it was attached to. After paying $45.95 for a replacement that I was told would be metal, was the same cheap plastic. Then trying to attach the new handle, you have to pry off the molding to get to the screws.

Purchased a Samsung fridge RF217ACBP in June 2011 and have the same complaint I am reading over and over. I have had 3 service calls for the same problem, water in the veggie/fruit bins, thick ice under the bins. This time the fan was very noisy and would consistently run. Called Xmas eve and the service guy came out on 12/29, the back panel was completely frozen, had to shut off for 24 hrs, and parts were ordered. When I called on Saturday they were nice, but no help. You need to have 4 repair calls in 1 year to even be considered for a new fridge. I have already told many people not to purchase a Samsung fridge or anything and will never get another one myself. I think they should stick to phones & tablets. Let’s hope what was fixed today will last, but once my master protection plan expires in 2016 (glad I have it) the fridge will be gone. Samsung needs to get their act together and maybe if enough people stop purchasing product they will get the message. NO MORE SAMSUNG APPLIANCES FOR ME!!!!!!

My appliances are not a year old. Spray arm fell off dishwasher. Microwave is a piece of garbage. Refrigerator/freezer makes so much noise that we have to close our bedroom door to sleep because it sounds as if someone is trying to break in. I am so disappointed. I have had to call Samsung for support and am amazed. You can not understand the service representatives. The service representatives know absolutely nothing and continuously put you on hold for long periods of time. Who has time for this? Many dont they stand behind these supposedly top of the line products that cost a fortune? What can I do?

2 1/2 years ago we bought all new appliances and unfortunately they are all junk! In 1 year and a day the microwave quit working. The circuit board quit working. Had to have that fixed. The day after Xmas our dryer quit heating! Another repair bill! We were without a dryer for 3 weeks! Today our icemaker quit! It does not make ice nor can we get the icebox off! Now we will have another repair bill for 2-year-old appliances! I am in for getting a class action lawsuit against Samsung!!!

Water accumulates in veggie & fruit drawers which has to be poured out daily several times. Water also accumulates under the drawer. If not taken care of daily, Im sure it would eventually get out of the refrigerator and onto the floor. I had it repaired last October 2015 at a cost of $400. Two small parts were replaced which I looked up and only cost together under $20. The repair took less than 15 minutes once the food was removed. Now it s doing the exact same thing, months later and the company says it cannot do anything about it.

Poor design on my Samsung gas range. The rubber gaskets on the cast iron grates melt. Its a horrible design flaw. Samsung knows this, but wont stand by their product. They told me it is not covered under warranty. Thats BS if you asked me. They are knowingly selling a faulty product and then not claiming any responsibility. Do not buy a Samsung Gas range.

I bought a Samsung refrigerator. The ice maker in the upper part of the refrigerator died. Samsung did not help and neither did Lowe’s. Not only that, no one works on Samsung refrigerators in the state capital of Montana. Just stay away from these refrigerators and dont buy from Lowes. They just blow you off when you have a complaint.

French door, bottom freezer and smaller refrigerator. After 3 years it was in the landfill unfortunately. Samsung reps were just as awful and will NEVER buy Samsung anything again. Replaced refrigerator with an LG. So far so good after 1 year.

Had to be replaced after 10 months, compressor went. New fridge therefore had only 2 months left on the warranty, warranty does not start again with new fridge. 2 months after the warranty expired, the ice maker went. Now, a year after that, its buzzing like crazy. Found out that a couple of years ago there was a class action suit against Samsung for ice maker issues.

We purchased our Samsung Fridge 5 years ago. Not even a year later ice formed on the inside back of the fridge. They replaced the thermostat and not long after that it happened again! Of course now that its not on warranty, we must have to take the water and ice constantly out from underneath of the deli drawer. I will NEVER purchase any appliance from Samsung again! I HATE My 26 cu ft Samsung french Door Fridge!!!!!!I also have a dishwasher by Samsung and within a couple of months the writing wore off the front! I had to put a dot on it to know where the power is to turn it on and off! Between the two appliances I paid over $3000.00 for Junk! Look up the Samsung class action suit, they knew about this problem and didnt do a thing to fix it!

I have a Samsung French door, bottom freezer and dual ice maker. It stopped making ice and stopped freezing my food in mid July. Its now September. 9 work orders later and many things fixed, I still dont have ice or frozen freezer. Thank God I had the brains to purchase a warranty when I bought the fridge. The price to fix the unfixed fridge now exceeds what I paid for it. Samsung needs to step up and take responsibility, take the fridge back to the drawing board and start all over, make it right or stop making fridges. STICK TO CELL PHONES. I still am without a freezer waiting for second MAIN CONTROL BOARD.

In 2012, I purchased a Samsung microwave, electric stove/range, and refrigerator. During the first year, the control panel on the refrigerator stopped working three times. Fortunately, the refrigerator was under the one-year warranty, and Samsung paid to have the panel replaced each time. So far, I have had no further problems with the refrigerator. Within five years, the handle on the microwave pulled off. Within two years of purchasing the stove, the oven completely stopped working. The cost to repair was nearly as much as a new stove plus the repairman could not guarantee when the parts would arrive from overseas. I decided to purchase another stove and stuck with the same Samsung model as it matched the other appliances in my kitchen. Who could imagine (not me!) that within two years, the ceramic stove-top, for absolutely no reason, would crack and shatter. I can understand occasional problems with manufactured products, but to have all four appliances perform so poorly within five years is indicative of gross incompetence and poor workmanship on the part of Samsung.

I bought this fridge on May 31, 2010. The fridge freezes up, and the icemaker wont work; error codes that wont reset and Lowe’s can’t do anything about it. As far as Samsung customer service, good luck! Nobody answers. Also, I bought a Samsung Washer and Dryer. I already had to replace the heating element and it’s not even two years old. Stay away from Samsung altogether.

I love the look of my Samsung refrigerator but the functionality is non existent. It doesn’t make ice. It freezes up. The main compartment doesn’t keep temperatures cool enough for safe food storage. Samsung has known about these design flaws and continues to sell product they know will fail. They don’t stand behind their product and calls are routed to a third party call center. I will never purchase another Samsung appliance.

We bought the 345 Ltr RT 35 refrigerator in May 2010 in Aurangabad, Maharashtra, India. It was working well till May 2015. After which the lower door was not getting closed properly and defrost was not functional. After noting the problem, it was reported to the concerned authority and customer care number provided by Samsung in month of June. We were told to change the position, restart the refrigerator, which did not help. After persistent problem, it was again reported to customer care on 19th Sept. Again the executive told us to lift the lower door, but nobody visited our place. After repeated complaints, one of the technical person came to our place, changed the IC and told us that Your defrosting problem is solved, but door problem cannot be solved as the refrigerator purchase date is more than 5 years old.After pursuing the problem with customer care, we were told that the parts are not available and nothing can be done as company has stopped the production of said model. We have made several calls to customer care but the only answer we could get was, Sorry, we dont have the parts. Had it been before 5 years of date of purchase, we would have got the parts and not now after 5 years and 1 month; and now another version has come up from local dealer saying, It was the last piece of the lot. It was not told to us during purchase and now we are facing problems with the refrigerator, which are still unsolved and may not get solved considering the answers we are getting from customer care. Pathetic way of solving problems for a common man, who may have to put large part of his fortune into buying another refrigerator, which wont be Samsung anymore.

I bought the NE58K9500SG, slide in range in Nov., I would like to report a safety issue. The knobs on the front are too easy to turn. My husband and I are constantly turning the stove top on by accident with our body while reaching to the back burners or the cabinet above the stove or the microwave. We have young grandchildren in the house from time to time and I am worried about it. While we were hanging a backsplash the stove top came on and we werent aware of it. I really dont know what to do about it and Im trying to adapt to it. I love the range but Im worried about the safety of it. I cant give this a higher rating because I feel its just a matter of time before something worse happens. I have contacted Samsung support to let them be aware of the design flaws and I will update my review when or if I hear back from them.

Purchased my Samsung - side by side refrigerator in Aug 2012. Noticed right away the ice maker did not make a lot of ice very fast. Just about enough ice every day for 2 people. Certainly not enough for a family of more than 2 in my opinion. It also failed 3 months ago so I had it replaced. Looks like it has failed again. Ill keep you posted - but definitely not happy with the ice maker. The refrigerator and freezer work fine so far but the ice maker is a bummer.

Ice maker freezes up and it leaks water. Constant problem on Samsung refrigerator. Thousand of people have the same issue. Please don’t waste your money on any Samsung products. Customer service is not good. They know this is a issue and has been for years but they keep selling them.

We purchased our Samsung (46 Decibel) Dishwasher from Lowes in 2014. Since then the dishwasher has required 4 repairs. 3 of the repairs were in the first year of ownership!

We purchased a Samsung SMH9187 microwave one year ago (along with a dishwasher and fridge). Weve had the SE error. My husband fixed that by cleaning the sensors in the control panel. Then the door latch broke. He fixed that too after watching a DIY video. Now the microwave is turning itself on at random last night at 3am. Similar problems with the dishwasher and refrigerator. Wont recommend this to anyone!

I purchased my Samsung DW (Model DW933) through Lowes. After 2 months, I noticed a smell that is always present - even after I cleaned the dishes. It is awful. Plus, the glasses dont stay up. I have several broken glasses when I open my DW, I can count on one of them being broken... The top rack is a joke. Spoke to Samsung and they sent a repairman out... He was a joke. I could not understand him. He told me to use vinegar too like I did not know that already. Waste of time. Im SO FREAKING UNHAPPY with this dishwasher but Im stuck with it. Samsung should recall them... Oh by the way, the rollers on the bottom shelf do not glide back and forth. If you take the shelf out too far, it will fall down onto the door. There are no stops to prevent this from happening. I need some help here. I dont have 700.00 for another new Dishwasher. :(

Hello, we purchased the Samsung 30.5 CuFt French Door Refrigerator Stainless Steel Model Number RF31FMESBSR in June 2013. It looks like there is some manufacturing defect as we see the water leakage and rust on the backside of the refrigerator. Thus anyone else is facing similar issues? We had 1-year manufacturer warranty and 60 months protection plan from Home Depot; however, in this specific issue it was a little difficult to notice the problem since it was on the backside of the refrigerator and as you know how many people go and look at the backside of the refrigerator once its install. As per the Samsung service company, other consumers also had similar issues. However, Samsung is not taking any actions to resolve the issue citing the refrigerator is out of warranty.

Within one year of purchasing the dishwasher, it failed. It failed again a month after the repair. Its now failed for the third time within 8 months of the second repair. Of course, now its out of its one year warranty. So, the same issue that has obviously never been properly repaired will cost me a minimum of $200 in Samsung labor to repair again! I will not spend good money after bad and repair it again. Its not even 2 years old!!! That $$ will go a long way in purchasing a new dishwasher without the Samsung name on it.

This is the third year for this refrigerator and we have replaced the Ice maker last fall. In mid-May, the entire fridge crapped out. There is a leak in the system and the repair could be $200-$1000. No support from Samsung at all. I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT AGAIN! By the way, my 25-year Magic Chef is still chugging along quite happily keeping my beer and now my household food.

Bought Samsung refrigerator RF263BEAESR in 2012 and within 2 years, the ice maker failed. Samsung would not fix since it was out of warranty. I spent the next 7 years calling periodically to see if they would address their defective product. They never would - until this year! Now they agreed to replace the ice maker. However, since Ive spent 7 years chisling, blowdrying, doing whatever I could to remove the shoebox size block of ice that appears - the housing that the icemaker sits in has become disfigured. Because I damaged the housing, my ice maker cannot be replaced and they will not replace the housing. So - they make a piece of crap ice maker - I suffer 7 years of listening to strange noises, fighting an ever-growing glacier of ice, etc. - and now, after 7 years - Im at fault for damaging the ice maker housing. I will never buy a SAMSUNG product as long as I live. They are despicable.

I bought a Samsung Refrigerator Model RF217ACPN in July 2012 at Best Buy from the Boston/Fenway location (now closed). Two years into owning it the temperature went up to 70 degrees and there was water in the bottom drawers. I did some googling about it and learned that the radiator in the back over cools, then builds up with ice preventing it from cooling, then when it finally melts the water ends up in the bottom fruit and vegetable trays. After two weeks of calling them begging them to see it is a faulty and defective product they gave me a one time service for free and guaranteed it would be solved. 4 months later, same exact problem... water in the drawers and 70 degrees.After calling this time explaining it was never really fixed in the first place, Samsung gave me two options, 1) repair it using their service center (a $400-600 charge) or 2) repair it using their extended protection plan (a $388 fee with service for a year). I dont want it fixed. I want my money back or have it replaced with a fridge that works. What a terrible product... I had my previous fridge for 30 years! This one cant even make it past the three-year mark. Samsung is fraudulent and taking advantage of people. I will never buy anything from them after this experience. What a terrible company, and terrible customer service.

When turned on just set and forget until the smoke alarm goes off then dinner is ready. Anyone can press the buttons to set and forget. Very easy to clean the top. The double oven is great for cooking single servings.

We use our microwave mostly to warm leftovers or frozen pre-made foods. This microwave works as expected. It’s an over the cooktop model with the exhaust fan built in. I would purchase it again if it quit.

Purchased a Samsung Model ME21H706MQS microwave oven and stove in October 2017. The microwave replaced a (what I thought was junk) Whirlpool microwave that was nine years old. The Samsung was higher above the stove and met all Samsung installation requirements. Thanksgiving Day comes, cooking for family and friends and the bottom of the microwave and door melts! We contacted Samsung many times, each time speaking to different people and on several occasions receiving different ticket numbers. All in all, they have a Samsung service company come to my home, but only after providing a very short notice and stating we must be home or the service will be void. Service rep comes and claims that its physical damage and is not covered by Samsung. Well hello! It melted! In short, customer service is absolutely terrible, Samsung does not stand behind their products, their follow-up via service reps is pressing and inconvenient. Terrible experience and would not recommend a Samsung product, nor will another ever enter my home.

Brand new out of the box--got the SE failure. Sadly we had purchased it to install in a new house build that was delayed so we were a few months out of warranty when our builder installed it. Samsung knowing about the SE error refused any return or free repair even when we could provided proof that the microwave had just been installed. WE Will NEVER BUY ANOTHER SAMSUNG APPLIANCE. Very short sighted of Samsung to not stand behind their appliances.

In November of this year I bought a Samsung fridge side-by-side with the bottom drawer and noticed three months later that the fridge drawer was discolouring, you’re not the same colour of the stainless steel as the rest of the fridge. I called them to complain and get this fixed and they said this was a cosmetic issue and it’s not covered. All this is dealing with them is a way of them playing with words and not fulfilling their responsibilities with warranty, anything but helping a customer as what I got this is definitely not cosmetic, it is a manufactures defect but they don’t use those words. Buyer beware. I will never buy Samsung products again and neither will my family members.

Samsung refrigerator three years old. Defrost every two months. Paid 370 dollars to get fixed. Keeps freezing up and spoiling food. Got fixed and STILL freezes up in back and fridge temp goes up to 55 and wont cool down. I cant even buy milk! And I paid 2000 dollars for fridge. Samsung wont back fridge! Says it is not a serial number under recall but does EXACTLY what recalled ones do! Im so sick and tired of spoiled food and lost money and worrying my kids will get sick from from this ordeal on fridge!

Samsung technical support hung up on my mother. She havent had her refrigerator more than 2 years... Paid $226.00 for a tech to fix it, now its no longer working. Thats not fair.

2 months after warranty was over, stove top cracked. I have to pay $500.00 for repairs. Samsung was no help.

I have been working to get my 2 month old dishwasher repaired after getting the run around with numerous tracking numbers. The last conversation I have said they would return my call within 5 days. NO CALL. I am still at square one. Last step is to e-mail the executive manager @ **.

After a year and a half our dishwasher has been giving problems. Pieces breaking off and blocking the drain. The handle to roll the bottom rack melts every time the dry cycle is on. The cutlery tray bottom is breaking away on 3 compartments. Piece of crap!

Purchased Samsung Model #RF217ACRS - had same issue with water leak in fruit bin. Per service tech model is known for freezing up (within rear panel) thus causing motor to overwork & burn out (where I am now). Replacing & NEVER purchasing Samsung appliance again!!! Samsung get your ish together!!

I bought a dishwasher Samsung 19 months ago. It has been repair 3 times, twice during the first year. Now is broken again! And the technicians dont want to come again to fix it! DO NOT BUY SAMSUNG! It is really terrible! I am so done with that brand. Buying a new one!

I recently purchased a 22.2 cubic foot Family Hub 2.0 refrigerator. All I can say is that this is one of, if not THE best Ive ever purchased. Its very handy to be at the store and be able to look inside my fridge to see what I need. I cant imagine having any other type of appliance, and will use Samsung for all of my appliances.

Called customer service and reported what I felt would be a manufacturing defect. When I went to steam clean the oven this week I noticed on the floor, of the oven, fan-like cracks in the enamel. The enamel was cracked and the metal below was showing in 3 areas. I asked if anyone else had reported this. After the CS rep investigated she returned and said no other complaints and it would not be anything they would address as the stove was 2 yrs old. That was all. I really feel it is a manufacture defect and should be replaced. Hopefully not a ongoing problem. I did see this issue on another review so why was the answer no, it has never happened before.

In 2013 we purchased a Samsung Refrigerator French door up and down. We paid 2,999.00. First we had the ice bucket replaced twice. This took several months each time to get a service order number. The problem existed. Finally the third repairman told us there was a Freon leak which couldnt be fixed. In March 2015, Samsung finally agreed it was a manufacturing problem and we would be refunded the full amount of our purchase price. I have made well over 50 documented calls to find out when we would receive our check. We have been without a refrigerator for over three months. Each time I call, I speak to a different person. I have been told I would receive a satisfaction survey many times which I have never received. We are still waiting for our check which was apparently mailed over a month ago. This whole experience has convinced me Samsung does not care one bit about their Customer Service. We have many Samsung products. I now pray nothing happens to any other Samsung product. Im not sure I could go through this awful nightmare again.

I purchased a Samsung RF323TEDBSA three door refrigerator February 2013 and have had terrible issues with both ice makers and front door water dispenser and overall think the stainless finish is impossible to clean. The front door water dispenser always drips down the front of the refrigerator requiring constant cleaning and absolutely nothing cleans this poor quality of stainless. I have tried everything! The bottom freezer is not working at all and will not reset. The top freezer has to be defrosted monthly with a hairdryer and reset, to get any ice. Even after those bizarre behaviors, the ice is always wet, very slow to make and drop and always mixes at least 5 or so tablespoons of water in with the ice (and again drips down the front of the refrigerator). I actually bought two of the same refrigerators for two different homes and absolutely think both are just junk. What a joke... As I thought I was buying a higher end appliance! Just another comment, on the Samsung microwave I bought at the same time... Junk. I had to fixed the cracked plastic on the door hinge myself with a You Tube video and rubber band, just so the door would close so the appliance would work... After two years of use (mostly reheating food). I caution all appliance buyers to stay away from Samsung appliances, regardless of the model. Also, getting service without paying an arm and a leg is impossible.

I expend around $30k on TVs for my house, $10k for the kitchen appliances, $2k for cell phones, etc. and guess what? The microwave stopped working about 14 months later. Call customer service and they told me, Sorry you have to call a tech. yourself and pay for the service. Arent that nice. Pay about $750.00 dollars for a microwave that will only last for 14 months. I will be posting this on FB and all the media available, just to help people.

Samsung Refrigerator model RF267AABP/XAA - I purchased this refrigerator in 2009. Within three months, the icemaker began to give trouble. I called for repairs and was forwarded to some service agent who never called. This occurred on two occasions. On my third call, I was sent to another service company who wanted $175 to replace the ice maker. Needless to say, the warranty had run out by this time, and Samsung refused to warranty the product, even though I was in contact with them within the 1 year warranty period. I also have had issues with Samsung hard drives I purchased for my office, and all failed. I also have a laptop with issues. I have recommended to my family never to purchase another Samsung product.

Our refrigerator stopped cooling so we had an authorized repair person in. At first he thought it was repaired but the same problem occurred 3 and 1/2 months later. He returned and determined that the unit was irreparable. Corrosion was occurring because the upper cooling unit couldnt drain during the defrost cycle. The whole back panel freezes up to the point that the circulating fan hits the ice and makes a horrible sound. Samsung was sent pictures by my repairman and are giving me the run around. I paid well over $2000 for this refrigerator and now it is worthless in just over 2 years of usage. My mother-in-law has a refrigerator in her home that she bought 30 years ago that works better. DO NOT BUY A SAMSUNG REFRIGERATOR. THERE IS A DESIGN FLAW IN THE FRENCH DOOR/FREEZER ON THE BOTTOM MODELS. I have seen on the internet where there is even a class action suit against them.

My fridge looks great, is relatively easy to clean, has lots of space and only a few less-than-perfect attributes: you must NOT pack stuff around the air-flow at the back of the fridge; the gasket is NOT tough enough (already cracked after 3 yrs); the plastic cover for the deli-drawer cracked! Overall, I would buy the unit again despite the 3 deficiencies detailed above. It cools well, looks great, and has lots of room.

My new stove was not working as it should. It took way too long to heat up to the correct temperature and the oven beeps that the correct temperature is reached when it isnt even half way there. Samsung sent one of their tech guys to repair it instead of replacing it. As the tech said he had fixed the problem Samsung now refuse to do anything about it. My stove is just one month old!

Washer machine and refrigerator. After six months I bought these appliances, they both started leaking. The fridge is not operating good. It is leaking and I cant use the ice or water or it will leak more and the fridge will stop working! I had these appliances for two years.

This gas range fails within a year!!! PLUS it has been a total nightmare getting service for Samsung products. I finally realize from other reviews their products for the home are subpar. Only 1/2 the oven has worked the full oven has not. Now I have a brand new range with only a 1/2 oven!!! It is my understanding from reading other reviews if you use the self cleaning feature it MELTS the buttons and the circuit board. BEWARE OF THE short lived quality of the Samsung brand for this kind of product.

I purchased and installed a Samsung Gas Range (NC58H9950WS) in Spring of 2015. I recently ran (Dec 2017) the oven cleaning feature, and now my display is not working. Ive found many similar reviews stating their displays stopped working after running the cleaning program. The cost to repair this is approximately $1100 to replace both display boards (the range cost me around $2500 new). It would seem that Samsung sold us all a bill of goods by saying this feature is available on their range but in fact using the feature will make other parts of the range break down and require replacement. If youve had a similar experience, write your review!

In July 2016, I purchased a $3000 Samsung Refrigerator. It was noisy from the start and still is. I bought it from Home Depot who blames Samsung. Samsung blames Home Depot. More than 4 months later and 3 service companies, it still isnt repaired. I will never buy another Samsung product let alone a refrigerator or God help me Galaxy phone. All they had to do is replace my unit but they are too cheap to do so. YOU HAVE BEEN WARNED!

Do not use the self-clean feature on your Samsung ovens. Google Samsung stove door won’t open and you’ll find 100s of complaints for the same issue. Door locks (will no longer open) and the control panel fries 30-45 minutes into the cycle due to high heat melting the thermostat. Samsung advises you it’s out of warranty, and will provide you with a phone number to an authorized service tech in your area to call and set up a repair at your expense of course.