Samsung RF28HFEDTBC/AA Refrigerator - Samsung refused to post my comments citing it violated comment guidelines. This a dual ice maker refrigerator, one in the upper compartment with external dispensing and one in the lower freezer compartment with a tray. I called Samsung Service with one complaint: the upper ice maker dispenses ground up white ice and snow when cubed is selected (However, a second issue was discovered by technician - see below).Service told me several times that white ice is considered normal because upper dispenser freezes so fast and traps air and that during dispensing occasionally two cubes may be smashed together and broken. I requested warranty service because this was not occasional crushed ice but nearly half was crushed and a lot of snow came with the ice. Service technician repeated the mantra on the white ice and occasional crushing but also applied sealer on the ice maker to reduce air infiltration from refrigerator compartment. It has been more than a week since and nothing has changed. The upper ice maker still dispenses crushed white ice and snow. I can only assume this is normal for Samsung...this has never been the case with other front ice dispensing refrigerators I have owned.Second issue discovered by technician. The lower drawer was not extending fully making unloading and loading the lower freezer very difficult. Installers did not catch it and I thought it was normal. The technician jerked the drawer to the side and pulled it out very hard and now it opens about twice as far as it did. Much better. He said this was a common problem due to drawer alignment. Aside from the upper ice maker white ice and snow now the refrigerator works fine. I tried to be honest and forthright and gave it an average rating due to what I consider to be a fundamental design shortcoming and Samsung refused to post on their comment site.

Samsung refrigerator not cooling bought 11 months ago. I am hoping for a fair solution from Samsung but not pleased with all the reviews that suggest that Samsung will not honor the one year warranty that it was sold with. If Lowes is to keep carrying Samsung refrigerators, the Samsung company needs to honor warranties and know how to fix their products. I am still asking for the warranty to be honored; they say it is out of warranty which it will be next week. I hope to get a repair this week and not need to take other action.

4-door stainless frig doors rusting - Purchased 5/12. Began noticing rust on lower doors within a few months which has since spread to all 4 doors. Requested service 9/14 after numerous calls to Samsung and Lowes with feedback that it was a cosmetic issue and therefore not addressed. Tech visited and confirmed rust on all doors. Cleaning product was approved stainless steel cleaner. 3 other stainless steel appliances in home have no rust (other brands). Purchased at Lowes online. Have been told by Lowes that Samsung doesnt warranty cosmetic issues. This is NOT a cosmetic issue but a moisture issue from inside the unit. Where there is moisture there is rust and potentially mold. For all we know the inside of the doors is covered with mold. Do not buy Samsung refrigerators... engineering/design issues without adequate product/service support!

Samsung Refrigerator, bottom Freezer, refrigerator defrost stopped working, refrigerator completely frosted and refrigerator no longer worked. I defrosted, retried and within 2 weeks same again. I called a local so-called service person, Greg ** and he came and checked it. It had totally frosted over again. He defrosted and said he had to order the part. What he ordered was probably the most expensive part, the computer module. He returned and installed the new module at a cost of $423.73. 2 weeks later, same thing all over. He returned, rechecked and said it appeared to be functioning and there was nothing further he could do with it. At that time I went online and looked up the problem which was also a problem for others. Since it was the defrost that was not working I guessed that it must be the defrost coil or the temperature sensor. I contacted Samsung and ordered an Evaporator Assy, Refrig SMG for $123.28 and a Sensor, Temp F PX-41C TD at a price of $13.82 (all plus taxes and shipping). I did not know in advance that the Evaporator Assy included a temp sensor. I replaced both the Evaporator Assy and the Temp sensor in Aug 2014 and the refrigerator has been working fine ever since. Had I known in advance I would have only purchased the temp sensor first at a cost of $13.82, that may have solved the problem. My biggest complaint is that Greg **, so called service person, chose to replace the most expensive item first, especially since he admitted it was only trial and error and that he could not know exactly what the problem was. He charged $423.73 for something that he did not fix and I later had to fix it myself. I am not a service person and I was able to get the refrigerator working!

We needed a new larger refrigerator. We considered many brands with the middle (third drawer) and we got a great deal on this refrigerator paying $1,700 for a refrigerator listed at >$3,200. We were even able to get the sale price on our special order of white rather than brushed metal. We love the versatility of the middle pull-out door. The bottom freezer with its upper pull out bin is very useful.

The stove top works well, but the energy efficiency standard is not accurate. For an example, when a recipe indicates the dish needs to be baked or roasted at 350 degrees for 45 minutes, that dish will not be done. It is necessary to increase the cooking time and temperature to 375 degrees or sometimes 400 degrees to register the safe temperature that the dish can be eaten. The price was right, the delivery from a local company was less than desirable and the technical personnel were inexperienced.

My 28 cf Samsung French door refrigerator with ice and water in the door has been acting up AGAIN. It was fine for the first year, then the bottom of the icemaker (above the ice bin) started frosting over. Luckily I had used Discover who honored their free year of extended warranty. The repairman replaced the control unit and said the problem had to do with the heater of the icemaker that heats the ice to let it release. $400 but Discover sent me a check. The problem started to reoccur several months later and now, 10 months later the icemaker is once again not dropping ice because it is blocked by frost. The ice is not as hard as it should be and I get water out of the icemaker before I get ice. The fridge is set at 35, but is 40 on a thermometer. I called the same repair place. Only a 90-day warranty on the part. They arent doing Samsung (or LG) anymore. The parts take too long to come in and they get too many callbacks. Great. It was a good repairman, now Ill be at the mercy of the schmucks that Samsung sends. There should be a class action suit. The mfg has a duty to produce a product that performs the function is it meant to do. Its call warranty of merchantability I think. Sony got sued once for larger screen TVs that failed in less than 4 years and they did an extended warranty for those sets. I think this fridge could be the same.Updated 12/08/2016: I am updating my review from 12/2/16. I googled the problem of ice buildup and refrigerator being warm. My ice was soft and I called the company that did the repair less than one year ago for frost buildup on the ice maker. They told me it is only a 90 day warranty on the parts and labor for the repair (part warrantied by Samsung for only 90 days!). They also told me they no longer service Samsung and LG.For Samsung part of the reason is that the parts take up to a month to get and also they got a lot of callbacks on the Samsung jobs. I had had trouble even finding anybody to work on it last year so I hope I can keep fixing it myself... I took the advice I found online and tried to defrost the ice maker using codes. It worked a little, but I had to resort to a hair dryer and melt the ice off the underside of the ice tray and melt the ice behind the ice maker that was apparently blocking air flow to the ice maker and also the fan that circulates the fridge air. We now hear the unit turning on like it used to and the ice is better (harder). It is pathetic that the replacement control board also failed. Neither the original nor the replacement lasted a full year, even though the repairman had told me the part he replaced had been changed by Samsung due to a problem with it. Really seems like a class action case to me since they acknowledged the defect.

After 3 years, Samsung French Door Refrigerator freezing food on all shelves - started in the produce bins. There is ice forming under the produce bins. Few repair companies service Samsung. Buyer Beware.

Same thing, different person. Fridge Model RF217ACRS, manufactured in 2011. Problem started in 2014. Samsung refuses to pay for repair even though original chat transcript with Samsung Support inferred they will stand behind their product, after creating a ticket for me even though the fridge was out of warranty. Problem Description: Fridge coils freezing up, causing fan to rub on ice making a loud noise. Defrosted it multiple times, problem comes back within a week or 2. A&E Services wanting to charge $361 for the repair of what they claim is a $12 sensor. A&E Factory Services tech also told me that this is the cause of 90% of the problems reported regarding Samsung refrigerators.My guess... A&E and any other Samsung Authorized Service Center is being paid off by Samsung to cover-up the actual fault, which may lie with the evaporator, as if the water is drained/evaporated correctly, should not build up as ice on the coils, in my unprofessional opinion. Keep in mind, the evaporator is covered under the Samsung 5-year warranty, but the $12 sensor is not, and their repair techs will charge you out the *you know what* ($360) to replace it. I will never buy another Samsung device as long as I live, and I will steer all my friends and family away from them.

Samsung top freezer RT21M62135R, nominally 21 cubic feet, is fairly capacious. Unfortunately the lighting in the refrigerator section is front mounted and everything in the rear disappears into the shadows - keep a flashlight handy. The freezer also has a light, something my prior refrigerator did not have. I really like the slide and reach shelf for deli type items - very convenient. The door storage is a bit inflexible. I ordered the model without an ice maker, they shipped it to me anyway despite my attempt to stop it, which they ignored (customer service in the US is impossible to contact - they switched me to Indonesia (sic)! (Consider that I bought this model for energy efficiency, then they ship something I do not want - pure waste.) Even though they took the door off, the delivery service still managed to put eight dents in the door - too easy to dent.

After 1 year the unit failed keypad locked out. Keypad unit was replaced. After 3 months the problem returned. Finally I fixed it by carefully painting the contacts on the ribbon cable with conductive silver paint. The ribbon cables used by Samsung are of the lowest possible quality and quickly oxidize in the Environmental above the stove.

Bought Samsung refrigerator (RFA267HAWP/XA ) in 2012 from HHgregg. Now 2017 found Pitting and rust underneath paint on both lower corners of water dispenser of door frame. Went online filed complaint and sent pictures. Called 1-800-726-7864 again and talked with customer representative, was told we were out of date for service. I advised that Samsung has a flaw, defect in their product -- the product is now rusting and what can you do to fix it. Here is the drum roll >>> they can send out a tech to look at the problem and fix the problem, But this is at the customers cost and not covered by Samsung. Another Samsung product crossed off my product list for the future.

We have had two Samsung refrigerators since we moved and left our first one behind. Ours is a 2015 Samsung French Door Model RF30HBEDBSR. Love the pull out drink drawer and the easy outside access door.

I spent over $2500 for a new Samsung counter depth refrigerator in mid 2015 after I remodel my kitchen. It works fine for about 1 1/2 year. After 1 1/2 year, I started to have problems. A year ago the freezer will not go down to the temperature I set. Even I set it to minor 8 degree F, it only went down 15 degree F. I was advised by some website to reset the refrigerator by turning off the power overnight. I did and it worked again. Six months ago, no ice came out from the ice maker. I open the ice maker and found it completely frozen. I turned the power off and blow some warm air to melt the ice. After I removed the ice, it worked again.A couple weeks ago, the freezer warmed up again. This time, I know resetting the refrigerator can only solve the problem for a few months so I called Samsung service center. A technical came, open the freezer and spent half an hours checking. He told me that defrost sensor went bad and the ice built up blocking the cold air from entering the freezer. Also the cover needed to be replaced. I ask him if the repair will take care of the ice maker frozen problem. He told me that it is a different problem and many people have the same problem due to design issue and Samsung offered to repair it free even warranty expired. I called Samsung but with no luck, Samsung refused to have it fixed. Repairing the ice maker will cost another $400.The technician left and 2 days later, another technician came with the parts. He did some more checking and told me that the cover did not need to be replaced but the control board did not send power to the heater. Unfortunately, the previous technician did not check the control board so he need to order the control board and will come back later. He told me that I should purchase extended warranty. I went to online chat with Samsungs Chat site and was told that I can purchase extend warranty even the refrigerator warranty expired. The gentlemen even told me that the I should get some discount for the current repair if I elected to purchase extended warranty. He gave me the number to call.I called Samsung extended warranty department and found out that extend warranty cost $550 a year and will be effective 30 days after all repairs were done and I needed to show them receipts of all repairs. There will be no discount to current repair either. I was surprised that extended warranty cost $550/year for a refrigerator. The conclusion was the refrigerator will experience problems very often, maybe an average of once a year because average repair cost will be 4 to 5 hundred dollar each time. This policy tells us to expect Samsung refrigerator to be repaired once a year.This morning, I found out that the water dispenser at the refrigerator started leaking. Oh boy, another problem I have to deal with. I did a quick estimate. It will cost me about $1450 to have everything repaired and spend $550 for a one year extended warranty. That is $2000. Should I buy a new one instead. My last refrigerator was a 20 years old GE. It is still in the garage working fine. The other one was a 35 years old Whirlpool. I gave it away when I purchased the Samsung. My GE and Whirlpool gave me a combined 55 years of trouble free service while the Samsung gave me 3 problems in 2 1/2 years.

We went for the three-door fridge with two ice trays - the ice maker is the worst ice maker on the planet. The ice maker gets stuck every two days and has to be defrosted. The only reason we bought this fridge was for the ice making capacity. Please be warned that the ice maker is not only useless but unless there is a fix for this problem I will never purchase another Samsung product.

Samsung will not repair. Bought gas range at Lowes in May 2018. I lost the receipt which I understand my fault, Samsung send out appliances to stores with expire Manufacturer warranties so they dont have to repair. This is a gas range. Just got it install and has a leak. When I call they never said it was out of warranty. I follow back with them due to the email they send me. I call them. One person says it has warranty then another say that it does have one. So I have a New range fresh out of the box that Im not able to use and Im out $800.00 out of pocket. Ill never recommend this product. Have to buy a new range again. Im very dissatisfied with this brand. Jesus **

Never expected a dishwasher to be so quiet. First time we turned it on, I actually had to get down on my hands and knees so I could hear it running! Works great! Also has a very large wash area, which allows us to wash Thanksgiving meal for eight in one wash!

In July, I purchased a Samsung range and microwave and took a chance on the dishwasher. What a mistake! Absolute piece of junk! From day one, my husband complained about the racks. There is no light that tells you the dishes are clean, and the dishwasher turns on when youre unloading it. Sears took it back today. Gave me the Bosch for a few $ more. Love the micro and the range. Dont buy their dishwasher!

When our microwave broke, we were planning to replace with the same brand we had, but the Samsung was such a handsome model, we were drawn to it. The price was better than the one we had, it looked better, and once it was installed (very easy, by the way) it was quieter than the old one, and worked just as well.

We replaced all of our kitchen appliances (Refrigerator, dishwasher, gas range, microwave) with Samsung appliances in Dec 2016. We reviewed the CR book and thought we picked a good one. Should have looked on here first. The ice maker froze up on Christmas Eve and then again in mid-January. We bought the 28 cu ft french door with bottom freezer. The ice maker is inside the refrigerator. The water leaks down behind the ice bucket and freezes around the mechanisms. It wont dispense ice and makes a loud knocking noise. The ice bucket is also nearly impossible to get out when this happens.We called Samsung for support and all 3 (yes 3) calls were handled horribly. They dont support their products or have a care in the world about providing customer service. The only way to resolve the issue... remove everything from the freezer and refrigerator and defrost it. This appears to be an ongoing issue and I am not looking forward to owning this refrigerator for the years I expected to. I understand appliances sometimes have issues and my 1-star rating of the appliance is largely geared towards the awful customer service provided by Samsung. This is an expensive item that I ensured had a warranty when I purchased it. I expect it to work and if it doesnt work properly and is under warranty I expect it to be repaired. Buyer beware.

Purchased a new Samsung refrigerator when we purchased our home in 2011. Continued issues with the lights in the door. When you get ice, its almost impossible to stop it from spilling on the floor. Will never purchase Samsung again.

My most recent item is a fridge freezer 600 liter. Just out of warranty my fridge temperature kept going up. I rang Samsung and they were very good and helpful. The mechanic came out to fix the problem. He said that he had come across this problem before and that they have fixed the problem with newer models. 10 months later my power safety switch kept tripping out after the electrician and I spent hours trying to find the source of the problem and found it to be the fridge. I have had other Samsung products and have had problems. I would never buy or have another Samsung product.

This Samsung range takes 60 minutes to reach 475 degrees. If you open the oven door, the temperature quickly drops. Broil function won’t work. This range has been used about 6 times in the last 3 years. We bought this for our vacation home 3 years ago. It was part of a package deal refrigerator, range microwave, and dishwasher for $5200. 9 months ago the repair service changed the master board for $300. When we returned 2 months ago, it still doesn’t work. Repair wants to change master board at our expense. 3 month guarantee on this part. Again we have joined a class action lawsuit against Samsung. Please google Samsung range lawsuit to substantiate my complaint.

We bought a Samsung dishwasher in Sept 2014 and it broke in Jan 2015 only after a use of five months. The customer service took so long to come. Finally they came and replaced a part. The only thing happened was the change of error. It didnt fix the machine. Then after a long effort they came and took the dishwasher and never came back. Its already more than three weeks and people around me are telling me its never coming back. It was a complete waste of money. Its still under warranty.

Purchase a Samsung dishwasher in January 2014. I was very excited. It was very nice looking - all stainless steel. It just finished off the appliances that I had in the kitchen and it was a Samsung and they make good everything else so the dishwasher had to be good. Made the mistake of not buying the extended warranty as Ive had issues with those with other companies in the past. What a mistake from the start. The dishwasher gave his problems. At first it didnt want to drain properly then four months in, the lights were flashing on and we had to call Samsung who sent somebody out 4 days later to tell me that it needed a new control board. Shouldve realized that there was a big issue when the repairman himself told us that Samsung was having problems with this machine.Next came the noise that it made but it was draining and then after that came the awful smell and two weeks ago the light started blinking again and guess what out of warranty and Samsung wont help which is just fine because in my opinion it is the biggest piece of garbage I have ever wasted my money on. Samsung should be ashamed of themselves selling this to the public. Do they not realize that theyre hurting any reputation that they had.

It is true Counter-Depth which is very attractive. Easy to see/reach everything due to this design, and the French Doors. Easy use of freezer as it is a Drawer. The handles are large so easy to grasp and clean.

My review mirrors all the others: Ice maker problems within couple months of purchase, water leakage problems follow, poor customer service, and repair persons said Samsung is worst refrig on the market.... We bought 3 Samsung products, they replaced the washing machine at 3 months which has been working great, but the dryer still has problems and the miserable refrig...

I cannot recommend a Samsung refrigerator. Im so sick of getting it repaired every so many months. They clean the drain and leave. Where is the replacement parts for this issue. And not at my cost!!!

We thought we were buying a top-of-the-line refrigerator when we bought our Samsung fridge 2 years ago. Model RF263BEAEBC. French doors, bottom freezer, ice and water dispenser in the door. From the beginning, the ice/water dispenser was a problem. It leaked and water ran down the left front and over to the left side of the unit, puddling in the floor. If I selected ice cubes, I got ice cubes and crushed ice, with a bit of water thrown in for good measure. Since day 1 it has never worked as it should. We have tolerated it all this time because everything else was fine. Now, we have no ice and have discovered there is (were thinking) no water getting to the ice maker in spite of the cutoff valve being wide open and undisturbed since installation. I have recently noticed water gathering in one of the fridge drawers. I am SO disgusted with this fridge!!! I cannot and will not recommend this brand to anyone!

I have a French 4 - Door Samsung Stainless steel refrigerator that has a beverage drawer and two temperature control drawers. The only drawback I have and thought I checked prior to purchasing is the water - ice dispenser takes up a lot of door space. Otherwise love it!

Bought my Samsung double doors at Best Buy in Lakeland and at first all was cool. Now my veggie bins arent for veggies, they’re water buckets. I thought problem was just me till I ran across this page. I too contacted Samsung and was told to reset fridge and freezer. Did and nothing - still water flows into the bins. We need to get a class action suit against this company and get Better Business Bureau involved. I was so proud of my fridge but now I just want it gone. Cant Samsung be forced into fixing these fridges as just too many complaints.

Bought samsung dishwasher 10 months ago and the front door got discoloured. When called customer service they said its outside of the guarantee and that its cosmetic damage? I dont use this machine daily. Its only 1 person using it so I dont misuse it. I will never buy any products from them and will inform all my family and friends not to. Also dishes after washing are not clean as. The previous 2 people said, poor quality, never again from samsung!

After 6 months of use, the finish on the stove grates is flaking off. Never seen this happen before, even on gas ranges several years old. Wish we had read others reviews on this site before purchasing.

We have also been given the run around from Samsung about what seems to be a faulty product - their waterfall dishwasher. What a horrible company, I cannot believe they can stay in business. Our dishwasher is just two years old and quit working. After talking to several customer service agents on the phone, through email, and online, it is still not fixed. We had a local repairman come to look at it, he said it costs more to fix it than what it is worth at this point. There are only two certified Samsung repair businesses in Indiana. The one in Fort Wayne told us they would not come and look at it due to the constant issues with Samsung. We have another one finally coming Monday - we hope (after 7 days of dealing with them to the point my husband was screaming at the customer service rep that was in India because they were asking completely irrelevant questions). If you are looking for new appliances, please do not purchase this brand. We had issues with our refrigerator also. They are poorly made, and Samsung has to have the worst customer service of any company on earth.

I purchased my refrigerator on the 16-7-13 model SR690GDLS, 7 months later there was a bubble in the door underneath the water dispenser. The whole door was replaced on the 1-4-17 and the top drip tray part that was faulty in its design as it had holes in it so the water would drip into the bottom tray. This was replaced with one that did not have any holes in it so the water could not go in to the bottom tray. I was told that this would fix the problem. Then after 3 months the plastic around the glass started to crack. I had them replaced on the 4-8-14. Samsung rang me a few days later and said they were extremely sorry for all the trouble and sent me two movie tickets. Two weeks later I notice another bubble on the new door. I rang Samsung again, they sent another door out and another top drip tray with no holes and replaced them on the 9-9-14 only 5 months since the last door was fitted. I suggested to the repairman that the underneath tray may be the faulty one as it was not replaced last time and that the same thing has happened again and that may be the problem and could he please replace that part also. He said that I would have to ring Samsung and order it so I rang Samsung while he was finishing off and they asked to speak to him. He told them that it wasnt faulty and that he replaced what was sent. I then explained the situation again to Samsung and said that that was his opinion. But my opinion is that it must be faulty as it is the only part that has not been replaced and I have had the same problem and do not want it to happen again. She said she would order the part and call me back. 30mins later she called and said they did not think that the part is faulty and that if I ask them to send it out, I have to pay for it. As you can see I am not happy with this situation and the problem is not fixed as I do not have a guarantee that it will not happen again.

In the first month we had the unit rewired. It still has problems baking. We have doubled baking times on my a batch of cookies. We have also had problems with our Samsung washer. It was a ticking bomb literally.

Ice maker freezes up, which requires ice drawer to be jerked out, breaking pieces off the ice drawer, then hair dryer blown into ice maker to unfreeze ice dam. Wet, messy, and not what Id expect from a $2,000 refrigerator. Doors must be pushed closed. They leak air otherwise.

We bought the Samsung double oven glass top electric range in January 2016 for a bargain basement price of $1719, plus tax. Because they discontinued basic black we had to get the black stainless. In November, while wiping the upper oven door with a damp cloth some of the black stainless finish peeled off. I called Samsung Customer Service, if you want to call it that. They asked me to send a picture of the damage. They got back to me and called it consumer wear. I said, no its a defective finish. We went back and forth and finally, on December 5th they called me back and said its cosmetic and not covered. I said, the finish failed, and am I supposed to look at this for the next 8 years. They said I can get it fixed myself. In addition, the oven racks are so flimsy that when I had a 15 pound turkey in the oven the rack collapsed. Fortunately the other rack was right below and I was able to fix it. You have to remember to keep the pan in the center of the rack. Dealing with Samsung is worse than dealing with the VA. I will never buy another Samsung appliance. After reading the other reviews, Im really looking forward to some of the other problems I can have.

From my complaint sent to Samsung: I bought this Samsung side-by-side RS2545SH/XAA refrigerator for my office in 2008. Within the first year, I had to have the service techs in to repair and replace the board because it was causing the fridge to over-cool, either freeze the refrigerator section or leave it uncooled. That was repaired under warranty. In the past year, I have encountered the same issue. Now the board is causing the cold water reservoir to freeze. I have had both our local repairman and yours out to attempt repair. The local reported that it is a common problem with refrigerators and recommended higher temp settings to keep the problem at bay, but wouldnt recommend refrigerators with chips for our next purchase.Your repairman, while polite, wasnt prepared with the parts in the truck for the probable repair. It took him 3 hours to diagnose and defrost the water reservoir. It would have likely been cheaper for him to just replace the plastic unit. He identified that the problem is likely the board or the heater, but could be the wire that connects the two that is not repairable. It would be an additional $350.00 for the repair and another visit on top of the $302.10 already paid to your tech and $110.00 for our local repair tech. The tech warned that with the replacement parts (which he didnt have with him), he couldnt guarantee that it would be fixed because of a wire built into the fridge could be the culprit and isnt repairable. I would be stuck with the costs and a broken fridge.I and my assistant Paul ** (ticket **) have made numerous calls to your call center for updates and requests to review this issue and have been met with what I would call polite stonewalling. I feel that purchasing a premium product should come with support. I also expect a refrigerator to last at least 20 years before needing service. I have not experienced either with this purchase and could not recommend your product to others. I will be exploring additional avenues to file complaints against your company including the store where we bought it and our state attorney general. It would appear, in hindsight, that I would have been better off purchasing a basic model that would have cost me considerably less and would have been repairable.

We purchased a Samsung RF197ACBP French Door Refrigerator from Best Buy in August 2013 after considerable research. We bought it because it was one of the rare 19 models that would fit into our cabinet-depth space, and because of what seemed like a good general reputation. Wish wed checked here! The door handles of this black refrigerator have had paint scratching off since the beginning. Best Buy replaced them the first week, but theyve continued to scratch and ding. A week ago, we couldnt open the left vegetable drawer. Discovered it had become stuck in place by a half-inch of solid, clear ice underneath. After eliminating all other possible sources of leakage (and note, we did not install the ice maker, so theres no water being piped to the refrigerator), we discovered a vent hole on the back panel that appears to be dripping small amounts of water. Now weve read how common a problem this is, and of course our fridge is out of warranty, and we are left to deal with it. This is corporate fraud of the most disgusting kind. To think that this expensive, ill-designed piece of junk replaced a 40-year-old Amana that never once failed us makes me despair of American and global business. Well try the self-help options - and maybe a local repair call - but I wont pay a dime for Samsung or Best Buy service.

I have purchased Samsung microwave oven model CE1031LATB, S/n 12147DBP901804V. When I use it after few seconds SE error is displayed in panel, sound beep also comes & it stops working. Display SE continues. Samsung Service center was contacted, they visited & said that front panel will be changed on payment (+ Service charge) basis. I agreed. Later Samsung center informed that the required parts are not available. Please advise, what should I do?

In 2013 purchased a Samsung Side-by-side SS Refrigerator Model RS26TDR from Lowes. Worked good for about 8-9 months; came home & found the temperature in refrigerator was 60+ degrees; lost all food - called repairman to fix it & filed a loss on homeowners insurance [I had a rider to cover refrigerator loss]; worked great for about 7 more months; came home & found the same thing. This time in addition to losing food we lost at least $1,000 in **. Called repairman & filed a loss on insurance--has a $500 limit less $100 deductible so I didnt really get anything for the drug loss. Went & purchased a new Whirlpool French Door to replace it & moved it into laundry room to use for drugs which take up at least 1/4 of the space. Was working ok as far as I knew & last week came home & found the same problem 60+ degrees in refrigerator & around 0 in freezer.Cleaned everything out & called a repairman--will not work on Samsung appliances; called every repairman in our area - no one would come. Was told I would have to call a Nationwide Repair Company & gave me a phone number. When I called the minimum trip & diagnosis would be around $200 - then there would be labor & parts charged for repair. Also could not come for at least a week. I had to have a refrigerator to store ** & other drugs requiring refrigeration. Called insurance & cannot file a 3rd claim on same appliance so Im out another refrigerator of food & hoping it was caught early enough not to damage the **. I went out & spent $250 on a used refrigerator for the drugs. Have been researching online & found out that Samsung knew they had this problem, did not do a recall & ended up getting the class action suit against them cancelled. I will never ever buy anything Samsung again.

Got the 5E error code after a month of purchase. Technician came out and fixed it. I should of researched this product before buying. Technician had to come out 3 more times for the exact same error code, half the time not finding anything wrong (of course). Its now 1 month past warranty and does the same thing. I took it apart, checked hoses, cleaned all filters, cleaned the pump and still no dice. It is obviously a common problem with these units and has nothing to do with a kinked drain hose or whatever else they try to say.Easy way to check this: put a few cups of water into the dishwasher prior to starting it. The first thing it does on any wash cycle is drain whatever water is in there. Open it up when it pauses to change to the wash cycle (2 mins or so) and if the water is gone then obviously nothing is wrong with the pump or check valve or hose. It doesnt crap out until after the 1st wash cycle and does this immediately. Circuit board maybe?? I dont know but I do know that Im not taking this B.S. after shelling out $700.Customer service is joke, and after 9 calls and 2 emails, I finally talked with a floor manager. He understands my frustrations and is very sorry and he can set up an appointment to get it serviced which I will have to pay for. I asked him if he knows basic math and if you multiply the average service calls per year to maintain this one of kind Samsung beauty, if it would be worth it to him. He didnt seem to understand this so I walked him through it: 4 x $150 = $600.Ding Ding Ding. Thats right smart guy, I might as well buy a new dishwasher. So he transferred me to customer relations. They agreed to make a one time exception and pay for the repairs. I told him to prepare for one hell of an exceptional bill because Im going to make sure they replace every possible part on this P.O.S.

I am tired and fed up! I bought a side by side refrigerator and have no success getting resolution for the ice buildup which is constantly reoccurring in the back of my unit. They have sent the technicians countless times without success. I received a call from Samsung last week to ask me how things were. I told them that it was still doing the same thing after the many visits. Each time a technician showed up, they stated that they were not going to be able to fix the issue but had to initiate the specific instructions for repair before Samsung would provide a voucher or some other method of enabling me to go and get a replacement.When I talk to them the other night they created another case number with instructions. The tech came today, called Samsung and let them know that the refrigerator was not repairable as provided in the instructions. The rep on the phone said, It doesnt work like that. Well you know what else doesnt work like that? Willingly offering a product to the consumer which you know has repetitive like kind issues and failing to prevent a product with well-known and documented faulty design or function to be sold with intent of telling your customer; Im not going to make good on my promise, I really dont care that youre having issues, Im not interested in knowing whether you are happy or not and It doesnt work like that.I have been cooperative and have done everything I have been asked to do by your representatives and this has gone on for 2-1/2 months straight now. It seems clear that you have no intent on standing by your product. I believe your warranty policy is deceptive to say the least. I dont think Im asking too much. I got a problem, and I just want it fixed without further delay. It looks like there are plenty of others who share the same sentiment. I dont want to have to take legal action, please dont make me.

I purchased a Samsung dishwasher from Sears. I havent even finished paying for it. I called out technician and he advised its $75 for him to come, $170 if he does anything. Apparently, warranty is out before its even finished paying for. I looked at black sludge and it looks like dissolved o-rings he and said its not dissolved o-rings but bugs. Bugs? we asked. Yes, bacteria. He said we must use vinegar every two weeks and glisten every month. It smelled bad all the time and this horrendous black sludge was all over in there under the filter (11 x 3 inch bolts to remove to get under there) by the door seals. So putting it back together, one of the plastic parts cracks when the bolt goes in. Now it shuts off if there isnt enough rinsing agent and wont go. It shuts off if you dont slam the top drawer hard and break a couple glasses. This is a really expensive piece of crap. My mother is devastated as she thought this fancy thing would be the last time she bought an appliance. Its a waste of a pensioners money and Sears says talk to Samsung. Samsung says Sears is the person to contact during warranty and any other repair person who can do Samsung after that. Its not their problem. It never worked well. The quick cycle is two hours. I am sad for my mother and I have had to try to figure it out for her several times. What a garbage!

January 3, 2015 I purchased a scratch and dent Samsung french door refrigerator with ice maker in the freezer unit. It came with a 1yr. warranty from Samsung and I purchased a 5yr. warranty from Lowes. It was delivered and installed by Lowes on January 6, 2015. It started to produce ice and it produced half a gallon bag of ice and then quit. We went through the manual which gave us no direction. I turned off the ice maker so that it would not burn up. I called Samsung January 9, 2015. They walked me through the troubleshooting and told me that because the ice maker was turned off, I had to wait 48 hrs. for service. They called me back on January 12, 2015 and again a different associate walked me through the same trouble shooting process but added a twist, which was the rollers where touching the floor and therefore Lowes had to come back out and give the refrigerator a 2 inch tilt. That seems ridiculous however we jumped through the hoops. I went on live chat with Samsung January 15,2015 and again that associate was going through the same trouble shooting process. Really, does anyone do service anymore? I let him know that it is unacceptable to have a refrigerator only one week old. With full warranty and not be able to get it serviced. Very unhappy with Samsung and will never buy another appliance from them.

Beware of Samsung appliances. The only good outcome of the whole experience was that my refrigerator broke and could not be repaired 2 months before my 1 year warranty expired. Customer service was atrocious. I will never purchase a Samsung product, of any kind, ever again.

We purchased the Samsung Dishwasher Model DW80K505US last fall. We had the service techs here to check on it as the dishes were coming out with food stuck on them no matter what we did. We did everything the tech said to avoid this problem and it didnt change a thing. Two weeks ago we received the replacement machine that Samsung sent but it has exactly the same problem. As far as we are concerned this is a design flaw. The rinse cycle is not working properly as the dishes come out dirtier than when they were put in.According to the last service tech who was here 2 DAYS AGO, it is caused by the companies trying to go greener with the machines. What use are they if they do not do what they are supposed to. I am currently using both the detergent and rinse agent they recommended and now I also am supposed to buy another product - Finish dishwasher booster. I have an issue with the chemicals as they cause me health problems so I am assuming that we bought an expensive floor ornament and will have to go back to washing dishes by hand.

I purchased it new 12/08, Model RB215LABP, from Lowes. We had problems with the unit maintaining temperature in both the refrigerator & freezer. It was apparently stemming from power surges. I cant remember the first time I contacted Samsung, but I was told to unplug the unit and wait 5 minutes. This happened on several occasions, with food spoilage occurring in several of the instances. On 11/23/2011, a power surge blew out a relay switch which cost $272 to replace. On April 26, 2012 a power surge knocked out the unit again. I contacted Samsung and I was referred to the Executive Complaint Dept. I have not returned their calls (2) yet. I want to consult with the law firm handling the class action lawsuit first.

Today I contacted Samsung support via live chat, describing the common SE error, to inquire about service for my SMH9207 microwave purchased in Dec. 2010. Many postings, including several on consumeraffairs.com indicate Samsung is aware of this common issue with their microwaves and in some cases has repaired out of warranty microwaves. The representative I chatted with, George **, indicated Certain models had a known issue which we have addressed. These are the only ones that are being covered outside of the warranty term. I was give the web form to fill out a service request. Its obvious Samsung makes good phones, not microwaves, and they dont always stand behind a product. I was very disappointed as I had purchased many Samsung products over the years (phones, TVs, etc.) finding them reliable but, I never had to put the company to the test until $335 microwave stopped working. At this point, I will never buy a Samsung product again because I know if their is a fluke, or defect in their usually decent products, the company will not stand behind the product, and will cite the warranty which is in line with industry and isnt good (1 yr.). I am so upset, Im spending for a microwave of another brand rather than buying the Samsung control board and servicing. Do not buy a Samsung appliance if you want reliability and company that stands behind the product.

After a year and half, the dishwasher pump needed to be replaced. When I called Samsung to have it repaired, they said its not under warranty. Do not buy a Samsung dishwasher. The worst customer service and dishwasher.

I have on-going problems with the ice maker. I had a switch go out on the compressor and have had it lose cooling in the freezer, model #RS2555SL. I have ordered and installed two brand new ice makers and both of them. I immediately turned the ice cube tray (unfilled) until it twisted and then never returned to the fill position. I contacted Justanswers.com and they told me this is a very common problem and that I should keep returning it until I get one that works. Is this the state of how products are made these days? Inferior quality and inferior service. This consumer will never buy another product with the Samsung name on it and will warn everyone I know of the inferior quality and service on these products.

We bought a refrigerator, dishwasher, drive and microwave. The so called stainless steel dents very easily. We have no children in our home.... Each and every appliance has dents.... Dishwasher, issues today, was refrigerator problems before. Stick with electronics Samsung because your service and appliances are absolutely awful! DO NOT BUY SAMSUNG APPLIANCES!

When I purchased my expensive Samsung Refrigerator about two years ago, the installer recommended strongly that I purchase an extended warranty. My reaction was... since my 18 year old KitchenAid that I was replacing never had a single issue in its lifetime (it was just getting dated), I would think that the Samsung engineers would have really learned how to make a solid product. How wrong I was! A few days after the one year warranty expired, the ice maker started to quit. I would defrost it, and then it would work for a while and quit again. Now it has quit completely.Now it is making lots of noise because a fan is hitting an ice build-up on the cooling coils. Ive had to shut it down, move all the contents to our now 20 year old KitchenAid (working great) in the garage, and let the Samsung sit warm for a day before starting it up again. It works for a while, but this continues to be a repeating problem. The ice maker has crapped out completely, and I use the one in the 20 year old Kitchen Aid in the garage. My expensive Samsung is truly a piece of junk not worthy of being called a refrigerator. Never Again!

We have a Samsung 3 door fridge with a bottom freezer (Model RF217ACPN) which has been leaking water into the crisper ever since we bought it. The first year we had it, it started to leak water and Samsung sent a service man out to fix it. He fixed it but months later it started to leak again. After he fixed it, 3 weeks later it leaked again. Samsung has paid for all of these repairmen at a cost of $200.00 a visit. When we call Customer Service about a refund or replacement we get stonewalled. They will not even let us talk to anyone higher than a customer service rep. We are very frustrated as they say their tech dept. has to deem this unit as having a factory defect. I dont know, and they cant tell me, how this is determined. They have already spent almost the original price of the fridge in repair bills but refuse to make this whole thing right. We are done with Samsung and will not buy anything from them unless they resolve this matter to our satisfaction!

I agree with all other complaints. I have had this dishwasher (Samsung dishwasher DMT800) since October 2010. I have always had problems since the beginning. I had to replace plastic raisers on top rack at least 3 times and another is breaking. It does not clean dishes. I have to use heavy load just to get a little cleaner. Plastic detergent door doesnt always open. I cannot put any dishes close at all. My other dishwasher (in the old home rental) still works great. I wish I still had it. I have tried several different ways to get better cleaning from the dishwasher. I should not have to baby this machine to clean my dishes. I have an OE error now. I purchased it at Lowes and extended warranty. I called on 02/03/13 and cannot look for service until 02/13/2013. Very inconvenient. I actually have shopped for a new one. Does not have rinse, only cycle. I was told by the salesman it did. All I want is a dishwasher you can use rinse only and put dishes in and have clean dishes. Not too much to ask!

Upon moving into a new home, I purchased a 4-drawer Samsung refrigerator. Its beautiful and has a lot of cool features, but within 6 months the ice maker was frozen over. I contacted Samsung and they sent a repair person (theres only one in my area). He walked in and without even touching the refrigerator indicated that he could replace the parts, but Samsung hadnt done anything to truly fix the issues, so it would break in another 6 months. It didnt last that long! Within the next 8 months, it would break 3 more times. They finally agreed to replace it after the repair person refused the job the final time.They led me through a long process of providing documentation and then indicated that they couldnt find a replacement (even though they are in all of the big box stores near me), so they offered me a refund. I accepted it and they led me on an even longer documentation process -- requested paperwork piece-by-piece (first the bill of sale, then a picture of the warranty information, then a scan of the sticker on the inside of the door...), indicate they didnt receive what Id sent and ask for it to be sent again; send the wrong form and after I call, send me a new form, indicate they didnt receive it and ask for it again... This continued until I wrote an email to the Executive Vice President. I was assigned a designated contact, whose title indicated she was in the Presidents Office, who was no better than their original customer service representatives. She only assisted when I initiated the contact and what was supposed to take 5-7 days, took over 2 weeks. Upon getting my refund approval, my designated contact told that Id receive two emails -- one asking for all of the information (ignore it, she said) and a second that would request my bank information to get a direct deposit. Amazingly, Id receive the first email repeatedly, but never get the second one. I now have to wait for a check to be cut. I have already been in the process for two months and am now told that it will be an additional 2 weeks to get a check. As the check is too large to put through my banks app, I will have to drive over an hour to the nearest branch. At the time Im writing this, Florida has just entered a 30-day stay-at-home order; therefore, I will be unable to deposit it for a lengthy time. Buyer beware! While Samsung appliances look pretty (my dishwasher is also a disappointment!), they are poorly made and their warranty is painful and designed to discourage you from using it.

I have purchased two Samsung over the range microwaves over the last 5 years and each of them just stop running. What is wrong with your products? Clearly there seems to be a issue when you cannot build a product that will not last.

What a mistake buying Samsung... we already have replaced over range microwave as well as dishwasher and now have my range being looked at tomorrow!!! The oven is making a noise that sounds like a plane taking off! The ice machine in the fridge constantly freezes over and I have to use a blow dryer to defrost it to get ice made... Also it is very difficult talking to the Samsung Reps, they dont seem to have a clue what is going on with their products and I found the one agent very rude actually. I tell everyone I know not to buy this product!

At 13 months, a plastic part in the ice maker broke. We could not buy just the plastic part that senses when the bin is full of ice. We had to purchase the entire icemaker system at the cost of over $200. At five years and seven months, the compressor went out at the cost of $600. We gave our daughter our 30 Whirlpool side by side. It is still alive. BUY AMERICAN. Samsung is totally unsatisfactory.

Like the others who have purchased a Samsung refrigerator, I also had water in the bottom of the fridge, water in the crispers, ice maker that hardly ever works. Loud noises when it does work. I have several costly repair and still having the same problem. I am done with Samsung and would never recommend or purchase another one of their products.

Going on a month without a working ice maker. TWO service calls because it had ice build up (4 times total but 2 that we handled) and they admitted that this model had faulty units. They said they would give us $ to purchase a new fridge but it would end up costing us about $800 out of pocket because we bundled the whole kitchen and got an amazing deal/interest. Now, I have bagged ice taking up freezer space and they arent returning calls. I tried to write a review on Amazon but I guess they are having too many complaints and it wouldnt post. I will NEVER get Samsung again, but our entire kitchen is Samsung and less than a year old. Were stuck :/

We got a Samsung Convection Range less than two years ago. It blistered on the bottom and the paint peeled off. It looks horrible. They won’t stand behind it saying it’s cosmetic. That is minor compared to the burning smell and smoke that goes through my kitchen and house when I use the oven. I can’t use the oven anymore for fear of a fire. They will not stand behind their faulty product!

My refrigerator is one of those they should have recalled! Dont freeze, water runs from it (not water on door) runs hot. I lose food daily. Problem found 2010. Sold to me in 2011 Sears. Lawsuit going since 2010. Nothing has happened. Out of refrigerator. Out of money for new one.

Samsung microwave SMH9187ST - We experienced the error over the weekend (lots of fun having beeping coming from an unknown place in the house at 3 AM); unplugged and plugged back in in the morning, but it only worked for a couple hours before the SE error and beeping starting again. UGH... I am not brave enough to pull open the unit on my own, so I called Samsung and initial support told me they could do a service call at my expense where the unit is out of warranty. I stood my ground and politely reminded the service rep of how many errors are noted for this unit online, the commitment of Samsung to address the issue, and that numerous other owners have had this service provided for free - even for out of warranty units. After some further holding I was transferred to the Executive Service Center where the rep. agreed to cover the cost of the service call and repair provided it is in fact the touchpad that needs to be replaced. If the issue is something else (highly unlikely), I would own the cost. Seemed reasonable so I agreed. I am now pending a call from a local service vendor to schedule the work. The kill em with kindness approach worked well in getting them to work with me and cover the cost of the repair. Overall this has been a pretty reliable unit for the past 3 years. I just dont get why they dont do a full recall if this is going to happen with every unit eventually.

Read a lot of reviews before purchasing my Samsung Washer and dryer and I must say I am very satisfied with their performance. I've had them over three year and have not had any problems. They are quiet also.

Samsung has the absolute worst customer service. Their products fail, and Samsung does not take responsibility for design defects that result in multiple failures, even after multiple repairs. Please do your research from feedback from consumers who have actually purchased and owned the product for more than two years. (Although Samsung’s refrigerators are failing at a faster rate than ever, as some people are now experiencing problems within the first months of ownership as opposed to two years.)

Three weeks after the 1 year warranty had expired in my Samsung refrigerator, I noticed the rubber seal at the top of the right hand had split for approximately 2 inches and was no longer allowing a tight seal when the door was shut. I had purchased the refrigerator at Home Depot with an extended 3 year warranty and I havent been able to ascertain just what is covered by the extended warranty although I am still trying. In the meantime, Home Depot told me to call Samsung service at 800-726-7864. I am still awaiting their call back on this problem. In my opinion, the seal is not of sufficient quality to tolerate the constant opening and closing of the doors.

On Friday 4/14/17 my 1 1/2 year old Samsung refrigerator had iced up so I unplugged it and defrosted it. Upon start up the display and controls did not work so I called Samsung service. Samsung service supposedly set up a service appointment for the unit to be service Monday morning (they gave me a reference number). I took off work only to get a call from a repair company to set up an appointment. I asked to be transferred to Samsung. A Samsung employee answered and after I started telling her my problem she hung up. I called back and Jose answered this time. He spoke broken/heavily accented English and after being no help in getting a repair person out today, I asked to be forwarded to a manager. He put me on hold, came back after 5 minutes and said he was forwarding me to a manager. After waiting another 5 minutes on line Samsungs system cut me off. I called back a third time and the only thing they did for me was to contact a repair company to set up an appointment. I lost 4 hours of pay waiting on the service that never came. Samsung has poor products and even poorer service. I will never buy another Samsung product again.

I have Samsung stove and oven. Its more than 3 years old and its working in good condition. No any issue with Samsung product. I am very happy with this product and easy to use. Maybe no need to change for long time.

I like this fridge except the ice maker has become very slow. There have been 3 repair calls over the last 4 years all related to the noisy freezer, broken ice maker and now leaking ice buildup. Also the black metal skin dents very easy and is pocketed with small dents. We have Samsung Model RS25J500BC.

We purchased our Samsung electric induction range in May, 2015. Within months of purchase we needed a service call. (Our last range - certainly not a Samsung - lasted over 20 years without requiring service.) We decided to purchase an extended warranty, which supposedly expires either May 18, 2018 or August 18, 2018 - certificate states former, person on phone said latter. I asked him to confirm, and to let me know cost of extending for another year, since I do not trust this product, and repairs and parts are expensive. Without going into a further list of complaints, suffice it to say that I had to call three times - kept disconnecting (and these folks manufacture and sell phones) - they also ask for customers phone number at beginning of conversation! - and the website is sales-driven, so I was unable to purchase additional extended warranty online. I could go on, but I will stop here - this company has already wasted too much of my time! I encourage anyone who is considering a Samsung product to reconsider!

My husband and I purchased a new home July 2016. Kitchen had brand new appliances. We already had a repair done in Samsung dishwasher in which took over a week to get repaired. That was only after 5 uses. December 23, 2016 my refrigerator failed. Lost everything. Called the customer service at Samsung because they are brand new appliances. They should not be failing. The few people that I spoke to were not able to help get someone out. Spoke to supervisor. Got a local repair to come out that Friday to tell us what we known it was the compressor. Its a holiday weekend, company was coming and a baby in house. Samsung certainly did not see our frustrations. The guy at repair center said it will take 3 to five days for part to come in. That brings us to the middle of the week. Called repair center said it may be in Friday. I called Samsung again today 12/27/16 and told them the issue. Basically there is nothing they could do other than wait for the part even though it will be almost 2 weeks without a refrigerator that should not have failed (in warranty repair). I asked the supervisor at Samsung if they can expedite the part. She said no theres nothing they can do other than wait. Again I tried pleading my case. I have a baby in the house and other young children not to mention it is 60 out in RI today and losing everything in coolers. They did not resolve this pressing issue or the fact that I lost too and bottom of the food in refrigerator that is worth about 300 and the food I had to replace that I lost. Their customer service is just trained to patch the problem. They sound more like counselors than trying to make their product right.

Our series model has a long history of consumer complaints on ice build up because of a faulty defrost design. We cannot fill the lower freezer beyond 50% capacity. The interior wall shelves and plastics easily break. The interior compartments are cheap.

After months of trying to get help for my oven, all I got is a bunch of runaround, transfer call to someone else game, pretend to not have received pictures. The final straw was when I got the last email saying that physical damage is not covered but technical is covered. I about lost my mind!! This person claimed that he had not received my photos and I agreed since they were returned to me due to the large size. So before I sent him the evidence this final time, he had already magically seen the pictures! It went from I dont have your pictures, I cannot enter coworkers email account to retrieve them along with the purchase order for proof. Within a year both my Samsung oven and refrigerator were becoming useless with regular use, not abuse. I bought these brand new off the factory floor so I expected it to last me many many years! All in all, they were bought to be used yet I am being screwed with because the quality does not match its price. If anyone can help me in any way to make Samsung listen I would be very happy!

We have had the Samsung dishwasher about 4 years and this is the 4th time we have had the same trouble. The machine comes on and then you can hear the water going to the washer and then you hear it pumping out. Then the lights come on indicating low water level. According to the owner manual the first it happen it was still in warranty. The repairman came out and replaces a sensor box on the side of the washer. The second time it happen about a year later my husband took the sensor box off and replaced it. It wasnt under warranty. We cant afford to call the repairman. The last time I took everything from the washer and ran a couple cups of vinegar through a cycle and it has worked fine until this time I tried to run the washer again with vinegar but it didnt work. I will never get another Samsung appliance again. We also have a refrigerator that has some problems but thank the Good Lord it still works. The model # for the dishwasher is DMT 400RHSAAX. SN is A3JAG9MZ A03217D. We bought the dishwasher at Sears in Shelby NC.

It was purchased to replace a worn out GE microwave. It works fine but the rotary plate in the middle is smaller than the GE so that is taking some adjustment. It has three less auto buttons (no baked potato button, etc.) but we are adjusting to that as well. Overall, we’re happy with it. Now we just need to buy a new dishwasher, gas stove, and refrigerator to match???!

I purchased my Samsung Refrigerator only a year and a half ago and it started to make a loud noise. Had it serviced and the service professional advised it was a build up of ice in the mechanisms causing the fan to not spin properly. He advised this was a fault of the POOR DESIGN and that it would continue to have this issue! I have been online looking for solutions to this issue that would be less costly than engaging a repair man each time and found hundreds of videos by Samsung refrigerator owners who are experiencing the same issue. Tell me why a company would continue to build a product and sell it to the public KNOWING it has a critical fault. I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT. I have no confidence in the companys ability to build products. Not one refrigerator should have left their warehouse after they realized the fault in the engineering. I had a Whirlpool for 15 years and NEVER once had it repaired.

We purchased a Samsung side by side model RS25J5822DSG from Home Depot. We had it delivered and when it was delivered they tried to put the bins in the refrigerator door. They would not fit. Home Depot would not do a thing about it. They told us to call Samsung. I called their customer service and have had nothing but a run around on the unit. They sent us new bins and of course they would not work because the mold in the door is defective. I am requesting a brand new refrigerator and still no response. I will keep on this. It is ** to see that even the stores that sell them will not back the product.

I bought this refrigerator two years ago. Paid almost 4000 for it and its been trouble ever since. First they cant seem to get ice maker to work right so I had to manually defrost monthly. Now for the big issue, this is a dual zone model meaning it has two compressors one for each zone, well the top zone compressor went out. Service man came, ran diagnostics. Sure enough compressor quit. Samsung now says this is a non repairable item. So at this point the fridge is junk. Samsung says they will buy it back but have been dragging their feet on how much they will give me or when this will happen since November 16. They are still seller my the dual zones and not disclosing that if compressor goes out its a throw away. I will never buy Samsung anything again.

We purchased Samsung appliances at HHGregg in Dec 2013 and installed them in Jan 2014. The stove was delivered damaged and had to be reordered. It came a little while later and I installed it. They all worked good until about 2 weeks ago and the oven quit working. My wife called Samsung only to be told the warranty had expired Nov 2013, and the stove was not registered to our phone number or address. That was not possible because we received it in Jan 2014. She took our information and a person from Samsung called back in a few days and said they were going to replace the stove. They just needed a copy of the receipt. The person would not give a full name or phone number. Just the first name. My wife emailed the receipt and we waited for 5-6 days and no one contacted us. My wife called Samsung again and this time she was talking to a woman who was very rude and said they did not get a receipt. She asked to send the info again to a different place and she waited on the line and said she got it and a repair man would be out Friday. When asked about replacing the range, she said something like why should we. When asked for a written copy of what our warranty is and when it is good to, she refused and refused to give an address to write a letter to, and refused to let my wife talk to a manager. We dont trust them now and think it could be possible we didnt get a new stove. What can we do to make this right?

I wish I had read reviews before purchasing the dishwasher. I had purchased the refrigerator and was somewhat satisfied so I purchased the dishwasher so that the appliances would match. Both are stainless steel (so they say but magnets stick to the front of the dishwasher so you know its not stainless.) The front of the dishwasher has rusted but in addition to that (this was actually the icing on the cake) the dishwasher has not worked more than it has worked. Always stopping, giving blinking lights, had to replace the level sensor twice, clean out the line numerous time and it really doesnt clean well. The refrigerator while not rusting doesnt drain and a thick sheet of ice gets under the drawer. We have to take the drawer out and soak up the water and ice. Nothing but issues. I hate both appliances and will NEVER purchase another Samsung appliance again. I wont even take it for free. Thank you.

The Samsung microwave that I own is great, the preset setting are easy to use and locate. The ceramic walls allow for crisping and I have yet to get a soggy reheated pizza. Only thing I wish is that it would be a tiny bit smaller, but then I would have lost power. Overall, very happy with my microwave.

As others have noted the refrigerator by Samsung has been a problem since day one. Water and ice accumulates in the vegetable bin area. The water storage vessel located on the back wall freezes and has ruptured on several occasions, requiring replacement. The defrost heater shorts out and is not operational, numerous issues with the main control board and the reprogrammed and updated replacements, poor design and engineering requiring design modifications in the field, water and ice systems freeze up, do not work and do not dispense. Overall, Samsung service is unresponsive and basically not knowledgeable. Their design and engineering groups dont have a clue. Most recent repair included the installation of new and upgraded main panel which was to resolve all the problems. Issue is that after the installation of three separate new and improved and reprogrammed panels only some of the issues were addressed and the reprogramming actually caused other problems. The original main board panel that came with my refrigerator is long gone, no longer manufactured. The replacement panel has a new set of issues including that other basic functions were not programmed into the new main panel design. So for example, for the refrigerator and freezer to operate I have lost several functions such as the light in the freezer compartment. This item for example was never programmed into the newest control panel. I was told this directly from the tech rep at Samsung and the repair folks. Keep in mind my French door refrigerator that cost over two thousand dollars and is less than four years old is a mush mash of parts and accessories. The main panel has been replaced several times and three separate panels were required to be able, installed this time just to get to a point that the refrigerator functioned and the defrost heater assembly had voltage to operate. Keep in mind that I now have a refrigerator that have systems that cannot function because the main board was not properly programmed and Samsung does not seem to care. They wont even return a phone call and customer service is a joke. One more thing. I was with the service person the entire time that my refrigerator was being worked on. If I ever hear one more time the senior service technician from Samsung tell the onsite servicing rep let me tell you off the record what you should do I will scream!! The senior service tech at Samsung confirmed that there was a serious issue with the freezing and rupturing of the water vessels on the interior rear wall of the refrigerator compartment. He indicated that Samsung has failed to address this issue with a repair or service bull item as it would basically acknowledge that there indeed is a design and operational flaw in the unit. Off the record, the onsite rep was told to go out and get a thin piece of closed cell foam and place it between the water vessel and rear wall of the refrigerator compartment as some other site repair folks have found that to be the resolution to the vessel freezing and rupturing issue.” Well I will close out my comments for now, but will likely be writing again as the refrigerator has problem after problem and Samsung is unable to effectively resolve the issues. By the way, since my refrigerator, which is less than four years old is out of warranty, and I have had to pay for all the repairs myself, the cost to date now exceeds the original cost of the unit. The unit was about $2,300.00 and with the latest partial fix adding another $420,00, I am into this great product to the tune of over $4,800.00. No help from Samsung here!! Looking for a new refrigerator now and certainly would like to see Samsung step up and make this right and cut me a refund check for the $4,800.00 I have invested so far. Maybe they should also take into account the spoiled food and inconvenience to my family while they are at it. Dont Buy Samsung Products!!

My ice maker and water dispenser has not been working for 9 months. The repair technicians seem to not be able to repair and the refrigerator has just about been rebuilt with parts. Still isnt working. Repair technician came out today and ordered 6 more parts. Same ones that have been replaced. The warranty company denied replacement. They would rather pay all that money for parts for same issues. I am so frustrated to have a expensive refrigerator that doenst work and seems it cant be repaired.

I bought my Samsung Dishwasher in 2011. When we had owned it only 13 months (only used 7 months as I stored it until kitchen renovation was complete) my Samsung dishwasher DMT800 broke down the first time. Had to wait a week before I could get anyone to work on it. The plastic tabs on the top rack had broken and fallen into the bottom and the washer arm would not spin. Technician ordered new brackets and installed them, cost $200. Same thing happened with new plastic part. I had my husband take the whole thing apart and clear out the brackets the next time. Now the top arm of the dishwasher will not work nor will the detergent dispenser dump the detergent. Loved my old KitchenAid dishwasher. It was still working perfectly when I gave it away to install matching Samsung appliances. Will never buy Samsung again. Hope you see this before you buy Samsung. Beware.

We bought this refrigerator for our new home. Literally 7 weeks after we started using it stopping cooling, both fridge and freezer. The repair company Samsung sent us postponed our appt or sometimes didn’t even show up for 10 days. They finally came with a part they thought was the problem and wasn’t able to fix. 3 days later after 6 calls to Samsung and 4 to repair service company nothing is being done or ordered bc the repair person didn’t do a report after the service call and the so called company Lakes Electronics In Pompano Beach, FL is not available to answer anytime. Samsung is saying there’s nothing they can do?! Worst service ever. Never thought that our expensive refrigerator would not last even 2 months.

Bad product support & bad quality product: Samsung product is not working (product model no. 180 LITER, model name: Samsung double door)I’m frustrated after buying the Samsung refrigerator product and I m not satisfied with the service of this product. I bought the Samsung fridge last year. Now I have a lot of troubles at the present. It is not working. There is a major problem; the refrigerator is not working. Kindly register my complaint and replace the refrigerator I bought. If the Samsung refrigerator is not put into use by you or your authorized representatives, I will be left with no other option but to seek the legal assistance of the appropriate forum to get my grievances redressed.I am not really happy with the way your after care service centre is functioning, since they are simply interested in charging the customers rather than addressing the issue/problem rightfully. I hope you will understand my mental agony and the problem I have been facing all these days and set the issue amicably, since it is the responsibility and duty of the producing firms to attend to the customer’s needs.But yeah, Samsung has a very bad after sale support. They basically sell you the stuff and then forget about you after that. They dont care about the complaints, and they dont stand behind their products. I will never purchase another Samsung product again. I dont care how good they are. There are always alternatives, and I would rather deal with a reputable and ethical company. I want to replace my Samsung refrigerator immediately. I have very bad experience with Samsung product. Even I dont know where I am supposed to go with my complaint. What should I do? I will never purchase any Samsung product again, even suggest others to buy Samsung product. I am requesting you to see the matter and try to solve my problem.

Purchased from Lowe’s Nov 2019. Refrigerator is so noisy. It will actually wake you up at night. Spoke to Lowe’s. They admitted customers complain about the noise of these refrigerators. Called Samsung. Told them about the noise. Told them it was installed by Lowe’s. Was told if they send a tech to look at it. If nothing actually wrong with it I would have to pay. Refrigerator is three months old now and has extended warranty. Lessons learned. Stay away from Samsung.

Repairs done x3 times since 2017. This last time it is broken over a month now without the use of refrigerator. Would not recommend this brand to nobody. I wish I could get back my money and return the refrigerator. Imagine out of the use of refrigerator for a month. Lots of perishable food was spoil.

Purchased new refrigerator ($2800.00) at Bill Smith Appliances in Port Charlotte FL. Short power outage after 14 months generates error code that requires a service call. After contacting Samsung, giving them all the information, Im told to call a FL repair service that will have a ticket generated by Samsung. I call the service, Im told they will call me back soon and two weeks later I finally receive a call. In the meanwhile, I have arranged for a private repair service, but Im not sure they know how to fix this. We are back in SC after wintering in FL, trying to get this piece of junk fixed from afar is difficult. Bottomline is I have seen enough of Samsung. Please, buyer beware!

I need a new one as the old one, under 2 years old, wouldn’t turn off so I had to unplug it. I emailed asking if it could be fixed and got no answer. After waiting two weeks I put it in the garbage. Not sure which one I’ll get so am looking at several. I have borrowed a microwave so I’m not in a rush.

New Samsung refrigerator installed June 15, 2017. On Sep 6, 2017 (less than 3 months later), it stopped cooling. We are still waiting on it to be repaired or replaced. Getting the runaround and now the compressor finally arrived but it was damaged. What a JOKE! Id like to give this a negative 5 stars.

Bought Samsung refrigerator, RF18FENBSR in July 2017. Freezer door broke on one aside, called Samsung (warrantied till Aug 2017). They sent out Williston Repair Group rep who wanted to charge me $110.00. I declined, told him to leave. Called Samsung, they verified it was still covered and redid work order. After a few days, I called Williston back and was told they would not send anyone out because I had slammed door on their rep and was rude. Besides, door handles were exterior damage. Called Samsung back, was told that they would call them and straighten this out. They called me back and said that since the handle was EXTERIOR and subject to damage, it is not covered. If I could give them NO STARS, I would. Naturally, I will NEVER buy any Samsung product again, as I feel they cannot be trusted to stand behind their products. You have to be crazy to buy ANYTHING Samsung.

I have purchased Samsung refrigerator model RT26ZBSS1/XTL on 2009. After using for 3 years it started giving trouble like cooling issue. I have reported this issue to their service engineer and he has replaced the thermostat and other item for the same. After using for two month it has started giving the same problem. I request other customer to not go for Samsung product.

Samsung is a joke. We have a refrig, under warranty. They sent a tech 3 times, 3rd time (after charging us a total of $220) declared nonrepairable and theyd send a check for the invoice total (we submitted all they asked for, including a photo that wed cut the cord!). Promised refund on 9/12/2018. 10/12/2018 the chat guy doesnt answer. Nothing sent. They have trained people to keep you in a crazy loop that makes you think theyre working on the problem. In the end, nothing has happened but empty promises. Do NOT purchase SAMSUNG. Theres a reason for the low rating.

I purchased a Samsung dishwasher less than 2 years ago. I have had it fixed 3 times since then. Its out again!!! Im done with Samsung!!! I wish I had of read the horrible reviews before buying one. Wont buy anything Samsung again!!!

We have a Samsung Fridge, which we bought in March of 2012 at Lowes. In December of 2012 I noticed the icemaker was no longer making ice. Thankfully the appliance was under warranty so the repairman came and fixed it. I thought everything was fixed until about 8 months later. No more ice. Every two weeks my husband and I have to take apart the ice machine system and thaw it out. Reading the comments it sounds like this will be a problem until I feel we have gotten our 2,000 dollars worth and then we can take a sledgehammer to it after we buy a different fridge that is NOT a Samsung. What a piece of **.

Ditto Ditto Ditto to all of the complaints listed below. Why am I having these problems (hammering noise and lot of water) with a $1,600 refrigerator that is 1 1/2 years old? The repair service is scheduled for 5 days out! I was told by a non-affiliated repair man that the engine needs to be replaced. From everyones complaint on this and other websites, at least I am prepared for the worse: AWFUL AWFUL PRODUCT AND SERVICE.

Warning! Do not waste your money purchasing this colossal pile of garbage (5.8 cu. ft. Slide-In Induction Chef Collection Range NE58H9970WS). It rarely bakes/cooks evenly and it will frequently and rapidly overheat causing your food to burn and ultimately fry the electrical panel. Upon calling Samsung the only assistance they were able to provide was how to spend more of my money on their faulty product. Samsung takes zero responsibility for what is clearly a common issue with these oven ranges. As it stands my options are to spend $$ on a new electrical panel and the cost incurred on its installation and the additional fix-it repair to stop the oven from constantly overheating, or throw the darn thing away. Im going with the latter of the two. I will never purchase anything from Samsung again. If I could give is NEGATIVE STARS I would.