4 Door Refrigerator Model RF25HMEDBWW/AA - Soon after receiving our new refrigerator we advised Samsung and they dispatched a service Tech from a highly regarded service provider. Samsung had sent a replacement front and auger, which they installed. The quality of the ice was not improved, and still many cubes were broken. We were away for the winter, and ice maker was turned off. Recently we had three successive issues with dairy products going sour prematurely, and loss of some beautiful steaks. The front panel assured me that temperature was 37. On the evening of June 5, 2016 I used two different digital thermometers and confirmed that problem was the main cooling (Upper) was registering 55 degrees F. I used a Taylor remote oven thermometer plus a fast (but not instant) digital cooking thermometer with 0.1 degree gradient.The following AM, June 6, as I was leaving the house for the day, I asked my wife to call Samsung and report the problem. That evening my wife informed me that the Samsung person asked her to unplug and then re-plug the power cord. The delivery team for our retailer had damaged the legs on the bottom of the unit, making it very difficult to move and access the power outlet. They have been slow in responding, and I will use this document to re-light a fire under them, as I am certain they will not be pleased to read their name here. I called Samsung that evening and advised that a technician was needed. They informed me that it would take several days before I heard from their agents. On the third evening past my call, I again called Samsung and was advised that there was no record of my prior call.On the 16th, the tech arrived and advised that this was a common issue caused by freeze-up of the evaporator coil in the upper refrigerator, and some new parts would also fix the ice problem. I called Samsung in an attempt to get the parts expedited, and when I requested to speak with the Samsung Service Manager I was advised that the person I was speaking with could not arrange a communication with a Samsung higher up and that absolutely nobody at Samsung would have a knife sharp enough to cut through the accumulated Samsung constipation. It is very clear that their telephone answering people have all submitted to a lobotomy before beginning work there and all they are allowed to do is read what appears on their computer screen.Due to the scheduling procedure, I was not able, until approximately 10:15, to learn if and in what time frame to anticipate the techs arrival! The tech WITH THE PARTS arrived just before 1PM on the 23rd of June. He spent several hours replacing parts, and I thought and hoped the problems were over. Ice is no better and temperatures are still warm. So today when I called, I immediately advised the computer that I would only speak with a service executive. After a 33 minute wait I got somebody in their Executive Service department.After a 15 minute conversation with him, I realized that he did not have any idea how a refrigerator worked and he placed me on A SHORT HOLD, to immediately transfer me to somebody in Refrigeration. At 1 hour and three minutes I was connected with somebody in the Dominican Republic that likely could not tell the difference between a digital thermometer and a rectal, EVEN if the digital device was inserted in his rectum. Do not ask about his comprehension of a refrigerator. He got me a reference number for the new service call at 1 hour and 20 minutes and indicated that I would hear from somebody that understood refrigeration in a day or two. THE PRECEDING WAS COMPOSED ON MONDAY EVENING, JUNE 27.Beginning on the second Tuesday of next week, I am going to begin holding my breath until Samsung discovers the concept that I invented: I have called it responsibility and service. Today, June 28, I heard from service company and learned that they will have a tech here on July 14. We are going to look for a phone number for Enterprise Refrigerator Rental, to get a loaner until somebody at Samsung elects to have our not quite one year old refrigerator deliver on its promise, keeping dairy and meat from souring prematurely, and making good ice.My 15 year old Amana did it quite well, seldom ran short and never failed to properly cool! It did not offer crushing or dispensing thru the door, but if Samsung cannot get those features right for 3 or 4 times the cost, maybe their future is in composting. I would love to discover the name and address of a responsible executive at Samsung and arrange for a second year med school student, with an interest in Proctology, to park this POS in an appropriate orifice! Is there a class action suit in process? IF SO, PLEASE SUPPLY DATA SO I CAN JOIN.

I too have purchased the bundle deal and I am having issues with the ice maker freezing up at least twice a month. The stove top has scratches even though I use a high quality set of pots & pans. Now I have what looks like small bubbles under the glass top. All I can say is never buy SAMSUNG. Fridge Model # RF28HMEDBSR/AA Stove model # NE595ROABSR/AA purchased 11/20014.

I purchased a Samsung Dishwasher (DW80F800UWS) in January 2014. Within the 1st month it had stopped working and a technician contracted by Samsung determined it was unrepairable. I received the same model as a replacement- still within 1st month of purchase. The dishwasher had worked fine until week of October 7th, when I contacted Best Buy and Samsung. Working with Samsung, it is now December 21st, 3 replacement parts, 3 separate appliance repair companies, countless hours spent on the phone with Samsung, with the appliance companies, waiting at home and the dishwasher is still not working. I have remained calm and polite but cannot seem to get anyone higher than a receptionist to take action and stand by their product. Samsung needs to rethink their phone message that they stand by customer service/satisfaction since this isnt true. In fact this is an outrage. The icing on the cake is that in the most recent phone call from another customer service rep, I described my frustration over the minor inconvenience of not having a working appliance that I paid for in full. I suggested that at the very least, Samsung extend their 1 year warranty since I am quickly coming up on the end of theirs and I doubt it will be fixed. I was told that would never happen nor would a replacement be possible. REALLY???? I am disgusted by Samsungs lack of genuine response. I have worked for large companies who stand by genuinely customer satisfaction and take pride in resolving matters. In fact, the successful companies I have worked at and continue to work at would actually have a senior member make contact and rectify the situation. I am waiting. Hope you enjoy your next holiday loading dishes into your dishwasher, I will be washing by hand- AGAIN!!!!

RSG257AARS/XAA - I purchased my Samsung side by side refrigerator in 2012 and the ice maker has given me trouble numerous times over that period. This last time, it would only make a tray of ice if I hit the reset button. I was told I would need to call a repairman. The service call was $79 and the part will cost $207 and will not be available for a week. I will not buy another Samsung product.

I bought a Samsung electric stove, refrigerator, and dishwasher mostly because Samsung had received top ratings from JD Power for six years in a row. Within the first six months, the plastic around the edges of the glass shelves began cracking in several places, most of which were in places which could not have been bumped or struck. When I called customer service, their first response was to blame me. After about 15 minutes of discussion they did send me out one new shelf. Within a year, the plastic on another shelf began cracking. Withing three years, one of the front burners on the electric stove stayed on high when set at any level. When I called customer service, I was told that they would send someone out to inspect it, and replace it if necessary with a cost of $200/hr (with a minimum of 1 hour) since I did not buy the extended warranty, but there would be no charge for the part since it was under a 5-year warranty. I offered to send them the defective part if they would send me a replacement. They refused, saying that I would have to pay the $200/hour service charge to get the part under warranty. I had to pay $47 to get the part, despite the warranty, so I could replace it myself. Within six months, the other front burner had the same defect. I can only guess that Samsung was able to buy the high rating from JD Power because of the problems and extremely poor customer service I experienced with the Samsung products I have purchased.

After months of trying to get help for my oven, all I got is a bunch of runaround, transfer call to someone else game, pretend to not have received pictures. The final straw was when I got the last email saying that physical damage is not covered but technical is covered. I about lost my mind!! This person claimed that he had not received my photos and I agreed since they were returned to me due to the large size. So before I sent him the evidence this final time, he had already magically seen the pictures! It went from I dont have your pictures, I cannot enter coworkers email account to retrieve them along with the purchase order for proof. Within a year both my Samsung oven and refrigerator were becoming useless with regular use, not abuse. I bought these brand new off the factory floor so I expected it to last me many many years! All in all, they were bought to be used yet I am being screwed with because the quality does not match its price. If anyone can help me in any way to make Samsung listen I would be very happy!

Reviews of product led me to purchase. I like how big the oven is too. Lots of room underneath the oven too. Has easy clean stove top. The price of this stove/range was well worth the money spent. I’ve bought Samsung product in past and they stand. Y their product.

Own two Samsung refrigerators, one in FL one in NJ, both have continuous freeze problems. Very unfortunate, as I also own Samsung ranges (electric & gas) as well as 2 stainless dishwashers, with no problems. The larger refrigerator 4 doors, rf4287HARS, freezes up below the freezer drawer, while the 3 door model freezes up below the vegetable & meat drawers. Samsung doesnt want to know you if out of warranty, even though its clearly a design flaw. Shortly after the warranty expired, the larger fridge digital panel readout stopped working. Samsung should stop manufacturing refrigerators - or address the problems.

I purchased my Samsung refrigerator in 2015. Within that first year I had Samsung repairs visit four times due to ice maker problems. They never fixed the problem. Thank goodness I purchased the extended warranty from Lowes. I had a warranty repair person visit over the same ice maker issues seven times. Each time I had to take four hours off of work to be home for the repair. The icemaker has been replaced along with several other components at least three times. Each time it breaks within weeks and still does not work. Not only does it not produce ice properly, it also leaks water down the front of my stainless steel and now I have permanent stains in my stainless steel refrigerator. Not Appealing! Purchasing this refrigerator has created significant financial loss for me and my family. Not only do I have an ugly refrigerator with water stains down the front of it, I cannot get ice from it, and I have lost several hours equating to several hundred dollars of loss work having to be home each time a repair person needed access to fix it. Purchasing a Samsung refrigerator has been the worst experience and the worst purchasing decision I have ever made.

This microwave keeps turning on and off by itself, and now has a burn smell. I purchased it less than 2 years ago. Samsung refuses to help because it is out of warranty. Wow, had I known about their practices, would have opted for Whirlpool. Very disappointed. Now I read other consumers have had similar experiences. For the price I paid, this is very disappointing.

We purchased our Samsung electric induction range in May, 2015. Within months of purchase we needed a service call. (Our last range - certainly not a Samsung - lasted over 20 years without requiring service.) We decided to purchase an extended warranty, which supposedly expires either May 18, 2018 or August 18, 2018 - certificate states former, person on phone said latter. I asked him to confirm, and to let me know cost of extending for another year, since I do not trust this product, and repairs and parts are expensive. Without going into a further list of complaints, suffice it to say that I had to call three times - kept disconnecting (and these folks manufacture and sell phones) - they also ask for customers phone number at beginning of conversation! - and the website is sales-driven, so I was unable to purchase additional extended warranty online. I could go on, but I will stop here - this company has already wasted too much of my time! I encourage anyone who is considering a Samsung product to reconsider!

I love the fridge but the freezer side is just not enough room for a family of four. The ice maker takes up space we need for food. I love the flexibility on the fridge side and the space is small but does work since no operational parts take up key areas.

My Samsung refrigerator was ordered from Home Depot and scheduled for delivery on 12/2/2013 by 11am. At noon on 12/2/2013, I called Samsung at 855-681-6917 to find out what the delay was. I was told by Samsung that the delivery date had been moved to 12/3/2013 and given no reason for the delay. Later, I received the automated call telling me my new delivery time on 12/3/2013. At 9:30am on 12/3/2013, a representative named Trey from Samsung told me that my unit was damaged and would not be delivered. He would get back with me within 48 hours to let me know my new delivery date. Well, no one called so I called them three days later to find out the status of my delivery. They said it would be 3/4/2014 before I could get my new fridge. Sorry guys, but no one keeps my money for 3 months with no performance. I will cancel my order on 12/9/2013. Also note that when I place the fridge in my shopping cart on the Home Depot site, it shows an estimated delivery date in January. Whats wrong with this picture??? Its a big fat lie. Samsung has a problem delivering and I dont know why. I cant imagine what service would be like after the sale. Im done with Samsung appliances.

Samsung refrigerator motherboard dies... My 7 year old Samsung refrigerator died leaving a full freezer and refrigerator of spoiled food. Everything had to be thrown out and I had to get a repairman in. I was told the motherboard died. Samsung did NOTHING! Who ever heard of a high end refrigerator motherboard dying?! Beware of buying Samsung. Poor customer service as well. I will now be 6 days without a refrigerator since parts are not available locally... Seriously?!! In Washington DC? I will never buy a Samsung product again.

THIS FRIDGE IS NO GOOD. The ice maker freezes up and water puddle under the deli tray and that water freezes and I have to use an air dryer to blow in order for the tray to be release. The first time it happen I was still under warranty and so the tech replaced evaporator cover and moved the temperature sensor sideways (which he said is factory fault). The ice maker stopped working and the freezer is just cooling. It is not freezing. I have lost everything in the freezer again. Looking at other reviews they have the same problems with their Samsung fridge. I would never buy another Samsung product.My neighbor has the same problems. The HEAD of Samsung needs to read these reviews and compensate customers for their losses.The only thing that is good about the fridges are the appearance. This is not fair or right to poor people like myself to be repairing the fridge every time. My fridge is big and looks good on the outside, but it is a piece of crap. I would not encourage anyone to buy Samsung refrigerator because they freezes up and ice maker doesnt work.

This is a product defect, and they are not standing by it. After two year this unit started rusting on the water and ice dispenser tray. We have sent several notes and called Samsung to rectify this. NO! This company does not stand behind its products. I used to like this company. I will never buy another product from Samsung. We sent in our proof of purchase, we made many phone calls and they said it was cosmetic and not covered. This product is embarrassing in my kitchen. Korean Krap. I will go buy any other product but Samsung to replace this refrigerator today.

I purchased the following Samsung appliances: Refrigerator, washer, dryer and Microwave. I must tell you they all suck. I will never purchase another Samsung appliance or anything else they manufacture. They know there were problems and have done nothing. There should have been a recall, but overall they will lose business to those of us who will never purchase them again. Samsung Sucks.

Bought this item new in September and feel good if we get 3 washes out of 10 attempts. It constantly blinks in the heavy cycle and is basically stuck there. The unit will start up like its going to wash and gets stuck in a drain cycle. Theres no water in the tub - it just runs like its trying to drain. The problem is intermittent which drives me crazy as weve had service people out and the unit worked fine. 2 days later it was back to its old self - stuck in a drain cycle. Aside from this, it does not get the dishes dry and many times the soap dispenser doesnt open - therein the dishes only get rinsed. If I could only go back - I would buy the Bosch any day over this POC.

Fridge model RB194 ACRS - Very disappointed with this product, just 2 years old, thought I had done all my research before purchasing. Freezer is working correctly but fridge not cooling. Cost of $1500 and our 30 year old fridge works better than this one. I am not the only person with these problems..

Purchased from Lowe’s Nov 2019. Refrigerator is so noisy. It will actually wake you up at night. Spoke to Lowe’s. They admitted customers complain about the noise of these refrigerators. Called Samsung. Told them about the noise. Told them it was installed by Lowe’s. Was told if they send a tech to look at it. If nothing actually wrong with it I would have to pay. Refrigerator is three months old now and has extended warranty. Lessons learned. Stay away from Samsung.

TWICE I have had a repairman come for the fridge. TWICE it was ice buildup. TWICE in one year. The third time it will be replaced with another brand. Because the repair is starting to equal another fridge! Samsung you make these and you cant fix the ice buildup problem? What the hell is wrong with you people? Do you not care? Im a widow and cant afford a repairman twice a year to deice this piece of crap. When searching google for the problem there are a million videos about ice buildup. SO YOU KNOW THERE IS A PROBLEM. FIX IT!

7 month old refrigerator had an issue with the refrigerator door. The ice flap was opening and closing constantly. After leaving us for 12 days without a working refrigerator and 3 cancelled service calls someone showed up to replace the door that was sent to them directly by Samsung. It is not the correct door and now they are refusing to replace with the correct door. The customer service is terrible and the product is defective. Do your research and avoid these appliances.

My microwave (a few years old) model SMH 9187 ST has gotten the SE Error. I chatted with a Samsung rep today and they are covering my issue free of charge. I took a pleasant approach with them, gave them my model and serial number and viola, they will be covering my repair of new circuit board. The equipment definitely has issues but in my case Samsung is standing behind their product.

We bought a Samsung French Door Bottom Freezer Refrigerator and it started freezing up behind panel in refrigerator part. It leaks water that overflows onto kitchen floor and makes your cold grocery items freeze up in back of fridge. You will have to pay hundreds in repairs and if you need questions answered about problems be prepared to be put on hold on phone and then talk to someone from India or Pakistan that you cant understand. Samsung refrigerators are nothing but CRAP and they need to be Sued.

When redoing my kitchen, I wanted a counter depth refrigerator but only have a 30+ opening. What I found is that Samsung is the only manufacturer offering this under $2000.00. Yes you can buy a Sub-Zero for $7k or a Liebherr for $4k but you also need over 70 in height which I do not have. I am not the only one in this situation. My sister recently faced the same problem, along with 3 other shoppers in the showroom... Right from the start there were problems; food and beverages freezing in the refrigerator, ice buildup and water in and under the crisper bins, water dripping on the floor, crushed ice chips rather than cubes. Repaired once with a new control they said was a design defect, but out of warranty so you are on your own. Now the ice maker has stopped working entirely, the freezing water is back in the fridge and on the floor and the ice cream is melting in the freezer. My friend also has this unit in white. She has the paint peeling off the handles, the same freezing/dripping water problems and ice maker problems. Not everyone has a huge kitchen where they have many choices for counter depth machines. Why are manufacturers ignoring this market? I understand the small kitchen accounts for 30% of homes and apartments in the USA. I am waiting for the repairman once again today... This Samsung is a piece of garbage! Dont buy it. Wish I had the $ for the subzero... but then again Subzero would be a better investment if I have to buy this Samsung crap every few years...

I purchased a new Samsung refrigerator, RS265TDWP, on 8/20/2012 from my local Best Buy and I did not purchase the extended warranty on it. It stopped cooling the refrigerator section on 3/10/2016, 3 years and 6 months old and in less than 24 hours box went from 34* to 54* causing me to scramble to save contents and make plans for service/repairs heading into the weekend. I called the phone number inside the refrigerator which stated it was for factory guaranteed repairs or accessories and did receive prompt response from whoever they were on the East Coast. However the local repair service they told me would be contacting me in 24-72 hours on the West Coast to perform repairs had a number of not so favorable reviews when I researched them online locally. Being out of warranty and with no extended warranty I knew I would be responsible for all repair cost. After thinking about the reviews for about 5-6 hours on a Friday afternoon I went another direction. I had another repair service person working on my refrigerator by 5:30 that evening and he told me the story of the notoriously lousy Samsung Refrigerator saga regarding this problem. His comment prior to starting, frozen evaporation fan, frozen coils, etc., etc. Findings once began work, evaporation fan motor frozen stuck, evaporation coils frozen over, insulation saturated (ruined), unit needs manual defrosting, back panel unit needs replacing. Because he sees this all the time, he stocked Samsung back panel in his service vehicle, good for me I guess, at least I did not have to wait another week for parts to come. He had job completed in about an hour and repairs totaled $411.09. Buyer Beware the internet is full of similar stories regarding Samsung refrigerators and this freezing over problem. Many have been a class action lawsuit filed against Samsung for this. My suggestion, do not buy Samsung Refrigerators without doing your homework and really investigating this issue.

We bought a new Samsung refrigerator at the end of 2014. Less than six months after purchasing the ice maker started leaking etc. The same problem everyone else is complaining about. Had it fixed several times and finally gave up. So we bought an expensive refrigerator and had to buy ice 90 percent of the last four years.

The icemaker leaks water onto my floor. When the crushed ice is used some will stay in the tube and melt. This drops down and leaks water. The ice maker has been replaced twice and still does it. Also it freezes up and we have to call a repairman for that. It produced a loud noise at one time and we called a repairman to fix that. We have had 6 or 7 repair calls but since we purchased an extended warranty from Lowes we have not had to pay yet. We have had approximately 4 different companies to work on this product. We are extremely unhappy with the Samsung and do not recommend it to anyone.

Ditto Ditto Ditto to all of the complaints listed below. Why am I having these problems (hammering noise and lot of water) with a $1,600 refrigerator that is 1 1/2 years old? The repair service is scheduled for 5 days out! I was told by a non-affiliated repair man that the engine needs to be replaced. From everyones complaint on this and other websites, at least I am prepared for the worse: AWFUL AWFUL PRODUCT AND SERVICE.

The ice maker on this is faulty, I have read several reports after trouble with ours and it seems to be a recurring issue. It makes little to no ice, freezes up, makes a horrible sound and drips water every time you try to get ice or water. It took 5 appointments all with 6 hour windows for them to finally say it was faulty. I am expecting a reimbursement check and I will never buy this fridge again.

I have a Samsung Refrigerator, model number RS265TDRS, shortly before the warranty expired the coils started freezing with ice causing the unit not to cool. Since then, it has happened three more times. Each time, I have paid for services, repair and food replacement. Samsung customer service said there isn’t anything they can do but send another tech at my expense. Spoke to a representative who said Samsung couldn’t do anything for me since my warranty has expired. Since it is the same part that Samsung suffered a lawsuit in 2010, I strongly believe this issue has not been resolved in newer models either. My model was not part of the lawsuit. It’s time for a major recall!

Pros: Im still not a fan of the look of the four door, but it is practical. The fourth door temp can be adjusted as opposed to leaving it as a freezer. We dont much frozen food so, this is fairly convenient. Cons: Cabinet depth is 24. We paid a lot of extra money for a cabinet depth refrigerator that stick out an extra 4 inches. The ice maker doesnt work well either.

I have a Samsung model rf197acrs refrigerator that has now been repaired five times over 7 months due to freezing fan and coils. It is under extended warranty and Samsung customer service is unwilling to do anything. A and E are the repair company and have not been able to rectify the problem. I understand there was class action suit for a similar problem.

I have the RF31FMESBSR/AA refrigerator and like so many others, the ice maker is broken and does not work completely. I called an appliance repair company to come in and fix it and they said its not able to be fixed unless I wanted to pay over $1,000, and it wasnt even guaranteed to be fixed at that price. He also said hes seen many other Samsung refrigerators have the same issue, it was not even worth it to be repaired.

Purchases entire kitchen suite of Samsung appliances! Dishwasher horrible order, replaced with another brand. Slide in electric range Have to keep knobs in drawer. They turn on if youre near stove. Have to keep oven locked so it stays off. Refrigerator Ice is constantly frozen in ice machine. Never buy this brand!!!

Purchased 2010 & got extended warranty (which I usually dont do). Have had 2 Motherboards in the last year, new fan motor, fan was encased in ice both times and repairman had to thaw it with hairdryer so as not to break the plastic. Was told that when we have a power surge and the temps say 888, hold down the middle buttons on each side of the temp numbers for 15 seconds. That sets the temp again. Now my fridge says 36 degrees but water bottles at the back freeze solid, and also tomatoes in the front. Thank GOD I had the warranty, but I also will never buy Samsung again!

The ice maker is poorly engineered as it stopped working within 3 years. (Froze up and jammed). We had a refrigerator repairman from a local reputable appliance store come to our home. It was $400 to replace the ice maker plus labor; we didn’t do it because the repairman said there was no guarantee the new one would work for long. Next the alcove where the drinking water station is located was not lined with stainless steel, so we have rust stains on the front of our white refrigerator!! Lastly, after calling Samsung customer service several times, they just said, “Sorry. Your warranty is up.” The refrigerator was $2,300.

Buy this fridge if you do not care about hygiene and germs brewing in your fridge. Grime gets stuck in every bin and drawer with no means of cleaning the nooks and crannies. You will eventually end up breaking the cheap plastic in order to have the smell gone. Dry crusted debris get stuck often in the front of door bins and the veggie drawers. These parts have 3 layers to it with no means of taking those apart but to break. The whole world knows now icemaker is a big sham for Samsung. Only worked for couple months. I have done everything samsung recommended but it is a company with very poor technical and customer support. Class action in process for that one. Samsung spends their budget on marketing than on engineering and design hence a poor product. My model no is rf24fsedbsr (French door twin).

Bought Samsung French Door refrigerator about 3 yrs. ago. Ice maker started freezing up and stops making ice unless you pull the bin out and chop ice off the ice maker. Ice cubes freeze at top of ice maker. Leaks water. Had it replaced with a new ice maker, 5 months ago and it does the same thing. Appliance repair said its a typical problem with Samsung and cant guarantee it will fix it to replace it. Spent $300 to replace and it still does the same thing.

Samsung French Door Refrigerator Model RF4287HARS Stainless - Whatever you do, purchase the extended warranty. I did and am happy about spending the extra 90.00 for a 3 year warranty. I feel electricity and hear a buzzing when I touch the handle on the side where the ice maker is on. Service Repair is coming out to look at it for free. Ive tried looking online for any recalls or class action cases, and for some reason Im not having much luck. It was purchased at Home Depot, but that may not make a difference. It hurts at first to spend an extra 90.00 for a 3 year warranty but think after spending 2,000 for the darn thing! I would advise a warranty for at least 5 years. I believe it will be a good investment.

Samsung Refrigerator RF4287HA. I am so upset with my refrigerator. My husband and I had our LG refrigerator, which was purchased in 2010, replaced with the Samsung one after we noticed that the inside cabinet was cracking all across the unit. We reviewed the reviews at the time the Samsung fridge was considered... We found great reviews...however, our experience has been nothing but. Our ice maker sticks and has water dripping off of the back, causing it to freeze over, the left side freezer door keeps freezing over with water causing it not to stick to the unit upon closing. We have had the back freezer wall unit replaced, the freezer door rubber replaced, the ice maker parts replaced, and guess what? It is still experiencing the same issues. I am at my wits end right now. I am currently on the phone with Samsung again...waiting for customer service... Guess I will be waiting for another hour for someone to come to the line. I am frustrated because a unit this expensive should not have this many problems this soon. I thought Samsung was a good product but I may have to reconsider this thought. Repairmen are aggravated and so is my husband. Why are these units freezing up? I just dont understand this!!! Oh wait... I almost forgot... the snack drawer control panel had to be replaced right after I received the unit and the doors have not closed properly since about that same time as well. I called Samsung about this problem, and they said that it should close properly and that they could not tell me why it was not doing so. A repairman came out and said that screws were missing. Called them back to asked for the screws to be sent to me. They wanted to charge me and said shortly thereafter, that they could not tell me which screws were missing. I needed to tell them information so that they could find out from a third party manufacturer... and yes, I am still on hold for a representative to come on the line. I am beyond done with this company... first it was their phones, then their washers, now the refrigerators and after all this typing, they just hung up the phone on me... Go figure!

My Samsung refrigerator is about 4 y/o and started leaking from the ice maker. It flooded part of my house. I contacted Samsung who said they would consider paying for damage and send someone out within 1-2 business days. On day 2 I received a call to set up an appointment. We set it for the next day in the morning. I took off work to do this and the next morning I received a call saying they would be here later in the afternoon. I explained they set up the appointment for am not pm and they didnt care. I explained I wouldnt be home and they didnt care. I would have to reschedule and go even longer without a refrigerator.This whole process has been a headache. The people have been less than nice at best and this just tops it off. I bought new Samsung refrigerator and washer/dryer set about the same time and the last 2 months have had issues with all of them. If I had known they wouldnt last past 4 years I wouldnt have bought them. It is very difficult to find a Samsung repairman in Houston. Nobody wants to work on them. I called several companies that wont touch them. They say they have too many issues fixing and getting parts for them. I will no longer purchase any Samsung product. Not worth the hassle or the money apparently.

This is by far the worst investment I’ve ever made. The ice maker constantly freezes over, the temp in the fridge is higher than it states on the screen, and it leaked all the time. The worst part is the ice bucket broke and there were pieces of plastic in my ice AND mouth. The repairmen replaces the ice maker but not the bucket. He told me to tape it. I couldn’t believe my ears.

Absolutely the worst 700 dollars Ive ever spent. This thing is loud, half the time it doesnt work and to top it off when it does work (I use work lightly) it takes almost 3 hours. All of my dishes have to be washed by hand even after theyve been through the cycle.

I bought a ceramic top Samsung oven a few years. Within 18 months one of the burners quit working, then the front burner works but stays hotter than the setting, now the oven wont heat at all. I will never buy another Samsung oven. Very shoddy product.

Our Samsung microwave keypad is no longer responsive after getting the SE error message on the keypad. The first time, resetting the power worked but nothing this time. The microwave warranty just expired. I had problems with my Samsung TV, but it was repaired under warranty (after a lot of hassle). Our Samsung induction stove continues to give us problems with error messages. Never again will we buy anything from Samsung.

This is the short version of our nightmare with Samsung. Dishwasher (Dishwasher DW80F6000TS/AA) turned itself on at about 2:30 in the morning. Water backed up into sink and overflowed on countertops, then into cupboards and flooded the entire kitchen floor. Tried to turn it off from button on top of washer door. It kept coming back on and continued flooding. Finally turned off circuit breaker in garage. That stopped the washer and water. Called Samsung next day. Very polite lady apologized and promised us that Samsung would repair washer and fix any water damage. They gave us claim numbers for both washer and repairs. Rep from independent Samsung came from Tampa. He took panel off bottom of washer and took a quick look with flashlight. Then had me turn on circuit breaker. He ran it for 15 seconds and said it wasnt the dishwasher. As he was leaving he told me to keep the circuit breaker OFF as Samsung may want this unit shipped to New Jersey for further inspection. Obviously he didnt tell Samsung this. A rep from Samsung sent an email weeks later saying they were denying claims indicating that our dishwasher was fine per their Tampa rep. Homeowners insurance requested estimates from general contractors. $50,000 is the most current one. Its been over 3 months now and we have a company that deals with this kind of issue working with us get this resolved. They said it could take up to 9 months. NEVER USE SAMSUNG!!!

Hello, this oven micro was installed 6 days ago and the microwave does NOT WORK. It worked 2 days and died. I contacted Sam KA KA service and the earliest appointment was 6 days later. I inquired about Saturdays and THE SERVICE COMPANY Sam KA KA HAS CONTRACTED ONLY WORKS M-F. How wonderful for them!! And they cant give me a time window until the morning of the appointment. So, I have to take a vacation day for this KA KA. Buy another brand!

WE purchased this Samsung Refrigerator RFG297HD January 1, 2012. To date, we have had to change out the mother board (Samsung paid for the 2nd mother board--yeah!), the fan assembly, two broken door shelves, and we have gone through four ice makers, three @ $275.00 a pop. And YES! You heard that right: We have had to replace the ice maker on three different occasions; the first-of-four came with the product intact. (Yeha right?) Although we initially selected this Samsung because of its features, unless Samsung offers us a huge rebate for the $725.00 we have spent to repeatedly repair this refrigerators faulty ice maker, not to mention the costs associated with the other things, we will NOT ever, EVER buy another Samsung refrigerator. Not to worry: We are NOT holding our breaths, while contemplating that Samsung will come through for us. BUYER BEWARE!!!

We purchase a Samsung refrigerator three years ago and at least four times we’ve had to take it apart to defrost it because it would freeze up in the back. We contacted Samsung before and they do not cover under their so called 10 yr warranty! That is the only reason why we purchased it because of the warranty! I will never purchase a Samsung product ever again and I will never refer a family or friend to purchase it either!!! They lost a customer with us.

Bought a top of the line Samsung french door refrigerator. It kept telling me it needed a new water filter, which I bought and replaced. (It cost forty three dollars at Lowes.) I installed it correctly. It now leaks badly and since the unit is now out of warranty Samsungs service outfit wants one hundred and seventy dollars plus parts just to look at it! Not happy with Samsung.

We just bought new Samsung appliances from Nebraska Furniture Mart. Weve had them for 1 month. Last week, the fan on the microwave started coming on by itself. After reading these reviews, I dont even want these appliances. SMSGA-ME18H704SFS/AA-Otr Micro 1.8 Cu.

We recently purchased Samsung Dishwasher Model #DW80K5050 that seemed visually fine on delivery. When we attempted to install it a week later, there was internal damage not visible from the outside. Samsung sent a rep to confirm the DW had likely been dropped to cause multiple internal issues. When we shared this with Build.com, they said they had no responsibility since damage was not reported in their 24-48 hr window EVEN THOUGH DAMAGE WAS INTERNAL and COULD NOT BE DETECTED FROM THE OUTSIDE. And when we reached out to Samsung they said their warranty doesnt cover new appliances that had never operated (i.e. delivered broken). So we are stuck with a yet to be installed dishwasher for which we just ordered replacement parts at our expense. I would avoid buying from Build.com that was unwilling to correct this situation despite nearly $20,000 of appliance purchases from them the past year alone. And I would also avoid purchasing Samsung appliances based on their customer service, or lack thereof.

I have been searching the net reading all the negative things said about my less than a year old fridge. Mine also freezes inside the back panel, makes so much noise I cant watch TV. So, once again in less than a week I have to defrost it. I wish I had seen these reviews first. I have a Samsung TV, fridge, dishwasher, gas range and microwave. None of them have been what I expected or hoped for. Glad I bought a GE washer and dryer!

Purchased an entire Samsung suite, got the 3 year warranty plan which was good. French Door Refrigerator has had issues 3 times. (1) Freezer door balls fail out. (2) Broad that control temperature stopped working. (3) Temperature sensor stopped working. Lost Food on 2nd and 3 event due to being out of town. In fact I have had issues with the entire suite except the oven.

I purchased Samsung microwave model SMH9187B on November 12, 2009. It is now September 7, 2012, less than 3 years later and the microwave got the SE error code. Samsung, of course, will not cover it since it is out of warranty. They are aware of the problem but dont care at all. It will cost me over $150 to get a repairman out to service it. Ridiculous! Im all for a class action suit - sign me up!

I bought this refrigerator in the month of Jan and then in June and July the ice maker froze and stopped producing ice. I contacted the help desk and they said as it was in warrranty they will fix and raised a support ticket. Now the service center which they are hooked up gave me a service date of more than a month which means I wont be able to use it for a month. So spoke to them again and they hooked me to another which was supposed to come after 7 days, now I waited for them for 7 days. Stayed at home so that I dont miss them but no-one came to fix. Now I again chatted with support and same thing, We have prioritized your ticket and they will get back. No resolution. Then they give me another date of 13 days from the day I am posting this ticket. So in short Samsung doesnt have any control over their partners. So before buying their product do think about service as well.

The look is sleek, very nice but I prefer more metal parts than plastic. The fridge does not get cold enough for me and I had a problem with the ice maker. Samsung sent someone out free to repair and the service was great. I have ice now.

We purchased a Samsung 4 door refrigerator in the fall of 2016. 17 months later the refrigerator stopped working. Repair serviceman gave us estimate of $1100 + to repair and he said there was unknown underlying issue which he could not repair. We phone Samsung and all they would say was it was only guaranteed for one year.

BEST ADVICE WE CAN GIVE IS DO NOT BUY A SAMSUNG REFRIGERATOR!! Bad design and poor to NO customer service. HERE IS OUR STORY: After 3 months refrigerator stopped cooling. Door said 36 degrees inside was 50 degrees. Called customer service and they said they could not get anyone out for 2 weeks. So milk products spoiled first and then other food stuffs if we did not eat it quickly.Tech made some sensor repairs which did not fix the problem. Called back in a week and it took a week to get a tech out this time. More repairs and he had to order another part. 2 weeks later tech made final repair and the refrig worked for 6 months and then started to not cool again. We called and said this was the 3rd time it failed and we wanted our money back. Take the refrig and give us our money back. That was Sept 2013. It is now Feb 2014 and have called almost weekly which is a minimum of 30 to 45 min on the phone ea time repeating the same information over and over, sent their required documentation in 2 times and ea time they say it will be reviewed and someone will call.NO ONE HAS EVER CALLED TO CLOSE THIS OUT!!! Oh, they did a very sneaky trick of not closing the ticket out after each repair, even though they DID DO 3 DIFFERENT REPAIRS. Customer service said that this was in effect only one repair for the same problem, but I watch and I know they did 3 different repairs to try and fix the same problem, not cooling in the freezer and in the refrig part. We have even tried getting the company we bought it from to help but they cannot get SAMSUNG to address it. So we had to buy another refrig in middle of December 2013 and push the junk Samsung one over to the side.

We bought Samsung appliances package from Best Buy and I installed on October 2019. The dishwasher doesn’t clean dishes at all. Called service department several time and twice technician visit. Their report said that this dishwasher needs hot water and our water heater is too faraway!! The water heater is in our garage. We never had a problem with the last one. Anyhow I do not recommend this model of Samsung dishwasher. DW80R5061US/AA,

Unfortunately I purchased a Samsung dishwasher when it was first launched so consumer reviews were not available then. I wish I had the foresight of returning the dishwasher immediately during the first month of purchase because my dishwasher never thoroughly cleaned my dishes. I was so amused by the lights and buttons that I ignored the dishwashers failures. After numerous service calls to the vendor, the repairman decided to replace the unit. Shortly after however, the dishwasher completely broke down. I wish we could make Samsung accountable for what they know to be a poorly produced and designed product.

I had purchased 556 lit fridge in 2014. First the new fridge was not working. With the help of the retailer I could get it replaced. Now my problem is the fridge part doesn’t cool. The engineers came and changed many parts but the result it will work for 5 to ten days and fail. Me being a techie could find the problem that the defrosting doesnt take place. Now they are telling me that they are ready to give me 54% of the invoice and they will take back my fridge. But when paid 60000/- and works for 2.5 years why should buy from Samsung. Now the quality much worse than the cheapest brand in the market. I had the same problem with washing machine and LED TV. Please dont buy Samsung if you want peace of mind.

Purchased my Samsung - side by side refrigerator in Aug 2012. Noticed right away the ice maker did not make a lot of ice very fast. Just about enough ice every day for 2 people. Certainly not enough for a family of more than 2 in my opinion. It also failed 3 months ago so I had it replaced. Looks like it has failed again. Ill keep you posted - but definitely not happy with the ice maker. The refrigerator and freezer work fine so far but the ice maker is a bummer.

I purchased a new Samsung dishwasher in May, 2017. In August, 2018, the unit broke - would not drain and then the circuit board fried. Initially, Samsung said they would issue a warranty allowance (even though it was 2 months beyond the warranty date) and would arrange for service or provide a new unit. After 5 days, during which they failed to find a technician, they decided they would not provide any help or compensation - I was out of luck. What kind of company is this that they sell people a product costing hundreds of dollars, it breaks after a year and thats it?! Every service person I have spoken to has remarked that Samsung DWs are extremely poorly made and designed and the advice I got was to not fix it and go buy a Bosch instead. Between multiple service calls at my request and the new unit, Im out well over $1000. I hope somebody organizes a class action lawsuit.

We’ve had our Samsung fridge 3 years. Nothing but problems- ice maker broke several times. The ONLY reason we bought it because consumer report magazine gave it a high rating. We have been to subscribers for at least 10 years or more.

Samsung is the worst name brand appliance I have ever dealt with!! I own multiple properties and their appliances only last one yr!! So when you buy a Samsung product, break down how much you are going to spend into 12 months and then figure out if its worth it!! So far I have had a $350 microwave last one yr and one month. And now a $700 dishwasher last 1 yr n 3 months. And all Samsung will do is tell you its out of warranty!! I give them one yr and they have to change their name because everyone is catching on to the crap they are selling!

Samsung refrigerator RFG297AABP - I purchased my refrigerator from Lowes in late 2008... Since new the ice maker has been more trouble. Nine, yes NINE new ice maker units since new. And now the ninth one is dead... I have spend over $1000.00 on a $3000.00 refrigerator, just have ice. To make matters worse, the front door under the ice maker has more rust, from the leaking ice maker, than a 30 year old ship rusting at sea. As a single father of four girls, money is tight and we can no longer budget a thousand plus dollars for ice! I can not recommend to anyone a Samsung product ... that continues to cost this much after purchase... and at seven years, is rusted so bad. Whatever happened to pride in the products that are produced?

Love the functionality and setup of this freezer... when it works. Purchased in 2011 and worked fine for 4 years, Then water started leaking onto the tile floor causing a severe falling problem especially with my toddler. Service tech found a cm deep pool of mostly frozen water under the deli drawer but couldn’t explain it. Since then, we have had repeated problems with the back of the fridge freezing and stops cooling requiring manual defrost. Have lost full refrigerators of food several times. I have had to chip huge sheets of ice and suction freezing water out of the bottom of fridge multiple times. Major headache!! Fan is freezing up again so time to defrost again. That will consume our entire Sunday... RIDICULOUS for a $2000 machine!!!

We purchased a ME model and in a few months it started coming on when we use the stove beneath it. The light comes on and the fan starts and will not turn off. The keypad locks up and you have to unplug. I have a Samsung stove and refrigerator. One of the smooth top burner elements stopped working. Samsung should stick to TVs.

If there was a negative star... thats what I give our four year old dishwasher. It worked okay for the first year, then dishes were always cruddy, even if we carefully rinsed them. We were forever cleaning it the filter, which was never actually dirty, but to no avail. Then, we started getting the dreaded OE error. Wed restart, and it would generally go, though wasting the fill water in drought struck California. Then, it would not work, right before New Years. Repairman came out, correctly diagnosed the problem, replaced the electronics board for $380. Four weeks later, OE flashing again. This time it was the water valve. The repairman did the rest as described by Samsung to diagnose it, as he had the previous time -- I watched. Replaced THAT part, for another $320. Worked once, then OE began flashing. To say that I am LIVID would be an understatement. I called Samsung and got the company line that because it was so old... My last dishwasher lasted 22 years. By the way, we also bought a Samsung refrigerator. Within a year the in-door water began leaking inside the fridge and then freezing under the bottom door, effectively gluing it in place. This, like the OE problem, is a well known problem and Samsung refuses to fix it. NEVER again.

Unit is 1 year old. Have had issues on odor and now poor cleaning. All drains and outlets are clean - actually found nothing wrong with them. We pre-rinse before putting in the dishwasher. The racks are really cheap and you have to be careful when sliding out and back in. Samsung has poor customer service and repair technicians say they are awful to deal with. My KitchenAid dishwasher was far better! Wish I took it with us when we moved. :( Would not recommend or purchase another Samsung product again!

I had purchased a Samsung French Door fridge 5 years ago as it was the only model at the time that would fit in my small kitchen (17 cu ft model). As many reported, from the start, the ice maker freezes ice cubes together in the bin and cleanups are frequent. Secondly, the finish on the door handles (mine are white) just flakes off. I was told they would be over $80 to replace each one. I could live with those issues, however, my fridge developed the same water issue others noted. It collects under the crispers, freezes and makes a mess. I noted online this is a common issue and there are YouTube videos on how to repair yourself. Why must I do that??? Samsung knows of the major DEFECT in their products and one would think a recall would have been issued but basically tough luck.To others reading this, a cheap temporary fix for the water issue: Head to a local Dollar Store and purchase plenty of those drying cloths for cars in their auto section (they resemble camos). I placed one under each crisper and they absorb the water which freezes in them (and keeps out of your crispers). After a few days just remove, run under hot water, ring out and replace. Prepare to do that often until you fix this excuse of an appliance or replace it. I am going to junk this thing soon and replace with a Kenmore.

Purchased this range in 2014, bought extended warranty, so the warranty just expired. This is the induction and convection range. We could never use a small pot (6) in front, which was really annoying, service people could not fix it. We could have lived with that but now our broiler element burnt out and they quit making parts, so we are hooped. An expensive range done after 5 years. It will cost us at least another $3000 to get a comparable range.

I purchased a Samsung French Door refrigerator model RF23HCEDTSR from Lowes on 8/22/15. Two years later on 9/25/17 my refrigerator is freezing all my food. Tech said that the control board is bad therefore the fridge is running continuously. The part was ordered and has NOT come in after 7 weeks and Ive been told that its on a National backorder waiting for the mfg to produce the part. It appears Samsung has a full defect on this board and it should be recalled and replaced at no charge. If the part were even available it would cost me $389.00 to replace/repair but after reading all the horrible reviews and money spent trying to repair the fridge it may be wise just to trash it and buy a GE or Whirlpool that can at least be repaired if needed. Not happy that Lowes would sell a product that clearly has major issues.

Samsung refrigerator not cooling bought 11 months ago. I am hoping for a fair solution from Samsung but not pleased with all the reviews that suggest that Samsung will not honor the one year warranty that it was sold with. If Lowes is to keep carrying Samsung refrigerators, the Samsung company needs to honor warranties and know how to fix their products. I am still asking for the warranty to be honored; they say it is out of warranty which it will be next week. I hope to get a repair this week and not need to take other action.

The Samsung French doors, freezer on bottom refrigerator sometimes keeps things cold, and sometimes doesnt. The temperature read-out always, always says 37 degrees F, but thats not true. The compressor overheats causing ice build-up in the vents, causing the temperature to rise even though it still says 37 degrees! Food must be removed and the fridge thawed. This has happened multiple times over the course of three years! This is not just a one in a million lemon. This is a DEFECT that others have experienced, and Samsung is aware of it. Do not buy a Samsung refrigerator. You will regret it. The fridge was purchased in 2014 for a little more than $2,000. Waste of money.

I purchased a Samsung refrigerator side by side 5 years ago & my warranty ran out. I had a lot going on here like a tornado and a lot of stress. Im very disappointed in this appliance. Only problems. Fix the ice maker and now the problem is water underneath and ice building up on floor of freezer. And no yesterday my refrigerator part isnt working and now I have to call someone ASAP before my food spoils. My last fridge lasted 10 years I went with Samsung because I heard good things and it wasnt cheap at all!!! Now its going to cost a lot to repair and have someone come and check it out! After this fridge I dont think I will buy another product again. I called shortly after my warranty ended and they said they couldnt help me. I would have to pay. Just ridiculous, in 5 years, so not happy!!!

The ice builds up on the back panel of the inside of this fridge. You have to defrost the fridge every 6 months!!!

There is a serious engineering flaw in the Samsung Refrigerators. The issue is that the refrigerator will ice up creating a huge ice jam in back of the refrigerator. It starts with water flowing down the back and into the crispers. That water freezes inside of the refrigerator causing a huge ice jam to create behind the back plastic covering inside of the refrigerator. This has been reported to be a widespread issue.All that you need to do is look up Samsung Refrigerator Issue on the internet. There are many individuals trying to provide so-called, remedies. However you cannot fix a poor design and the issue amounts to individuals having to defrost their refrigerator every couple months. Also water builds up inside. The internal temperature fluctuates thus causing food spoilage. Additionally the catch basin underneath will overflow with water causing damage to floors. Samsung appears to turn their back on this issue, even though it is widely reported. The issue starts after about the first or second year of ownership.

I have purchased Samsung refrigerator model RT26ZBSS1/XTL on 2009. After using for 3 years it started giving trouble like cooling issue. I have reported this issue to their service engineer and he has replaced the thermostat and other item for the same. After using for two month it has started giving the same problem. I request other customer to not go for Samsung product.

OMG, Samsung refrigerators are totally worthless. We have had so many problems and service calls with our new Samsung fridge. Talk about, sounds like an airplane? Yes, it has something to do with the air circulation fan behind the thermostatically controlled shelf. The noise starts as a humming and moves on to a machine gun, hard click about once every half second. It started when the machine was new and happened 3 more times. The 1st and 2nd time we had it repaired. Today we are hauling away this nearly new machine.We loved this machine when we were shopping for a new fridge. We got this one because it had a dual compressor and a special thermostatically controlled drawer. Love and joy ended real fast because those are things that broke first. (We are 2 old people and we hardly go into the refrigerator -- so you cant blame any problems on kids and abusive overuse.) We hear our problem this week is a broken diverter -- will only be a mere $750 to fix. Right now our shiny, stainless unit is sitting on the sidewalk. Our fabulous new fridge from Home Depot is a top of the line LG for several hundred $ less than $2000 -- LG getting about 5 stars from reviews.Now that Im looking at general reviews about Samsung, everything they make seems to be horrible. How could that be?! We used to buy a ton of Samsung stuff -- not anymore. There are so many little, bad issues with this fridge and I see nearly 1500 complaints (a lot of them from 2015!). All I can say is -- get an LG from Costco or Home Depot -- they seemed to have the best price, haul away fee, etc.

This model I have was the worst engineered product that has been seen on the market. Samsungs have all the bells and whistles, great novel my useful designs but the quality is not up to the price asked. The repairman said they tried for three years to fix the ice buildup problem and finally got it right after three years. I find that I still see ice, though it has not stopped cooling but it feels like skating on thin ice and that it will break again at any given moment. JCPenney now has appliances and they are phasing out selling Samsung. The enameled on their stoves is so thin. As is the paint on the refrigerator. I wont buy this brand again. The new features are always enticing with this brand but dont fall for it. By the way read about the problems And complaints before you read the glowing reviews about any appliance and always buy the extended warranty if you cant afford a big repair bill visit. Most appliances the repair person told me appliances need a repair in 1 1/2 years to 3 years. They just dont make them like they use to. And dont think high end and huge price is also an indication of quality, it just may be a status brand.

We bought our entire appliance set through Trail appliances. Nothing wrong with the excellent service we received at time of sale. Installed the units in our new kitchen. At 11 months the dishwasher dumped large amounts of water on the floor during wash cycle. Finally got a technician to come and look at it. Samsungs support for him over the phone was pathetic. Between him and I we finally figured out the problem lies in a poorly designed tub vapor venting system. I have to regularly remove this silly valve and clean it. Just poor design.Now that the unit is 4 years old the drying fan motor vibrates. I removed it from the machine and tested it on the bench. It is not noisy outside of the machine but whines loudly when reinstalled. Fortunately I am a mechanic by trade and disassembling this machine is not a challenge for me. I sympathize with the consumer who has to wait long periods to get an overpriced repairman to come to the house. Further my wife has complained from day one about the poor cleaning ability of this machine. We will replace it eventually. It will NOT be Samsung.

I really hate this dishwasher. It has the water wall way of delivering water to the lower rack. It does not do a good job on either dishes or flatware causing me to have to prerinse everything. As a single person it is easier to just handwash.

Ive never had a dishwasher last such a short time in a little over a year. lt quit running, an expensive control board will probably fix it for a little while, Samsung better get its act together on their appliances or they will give Lowes a black eye.

I bought this refrigerator in 2009, and 1 month ago it quit cooling in the refrigerator and the freezer all at once. Got a repairman out to fix it, he said the computer went out. So had to wait almost a month for a new computer board. Finally it came in, he installed it and it still doesnt cool!!!!! So Im told it cant be fixed, have to buy a new refrigerator. A lot of money to pay for something thats only going to last for 4 and a half years. My daughter has a GE thats about 30 years old that runs like a top! Not happy at all.

Purchased a Samsung French Door Refrigerator in May of 2009. I did not purchase the extended warranty. In 2010 the motor and the entire back of the frig froze up causing the frig to stop working. The repairmen replaced the motor and charged $500. Then in 2012 it did the same thing. They came out, repaired it and said it was because the door was not closed properly. Repaired it again for $289. Last week it happened again. The repairman came out and said there were 3 errors. Replaced the board and overnight the board fried and the frig stopped working again. Another $300. We paid $1756.26 when we purchased it and have spent over $1000 for repairs putting a non working frig in the almost $3000 range. I will Never purchase another Samsung refrigerator again as it appears there are thousands of people who have the same problem and never gets rectified. I will be reporting this to Consumer reports. Letting them know that Samsung does not hold up to keeping their customers happy. I will be receiving a copy of my receipt from Lowes in approximately 1 Month to add to the verified buyer format. Also, the placement of the ice maker is a poor choice.

French Door Refrigerator RF217ACRS/XAA - After 1 year of purchase from Home Depot, it started having issues with water standing in the crisper drawers. Well, I read the manual and thought I fixed the problem. OH NO THATS BECAUSE THE BACK OF THE FRIDGE HAD COMPLETELY ICED OVER! Every month I have to take it apart, after I notice my food gets spoiled, to get the ice off the coils and flush the line again! NO RECALLS ON THIS CRAP!!?? Everything has been replaced and it STILL freezes up solid!!! I am calling Samsung tomorrow because I have had it with the expensive junk they sell!!!

My 3-year old microwave made a pop sound and just stopped working. Called Samsung and they just blew me off as long as nothing caught fire. They didnt care!! Very disappointed! Add them to the list with Frigidaire do not buy list!!! What happened to companies caring?????

After several missed phones call I finally received a notification via email that Samsung would extend a one time repair accommodation. The repair man was a tad testy with me for not having my refrigerator plugged in so that he could get the code off of the computer. Excuse me it hasnt been working for almost a month now. Im not going to leave it plugged in. Eventually, he managed to troubleshoot the problem. He wanted to change the evaporator fans but I wouldnt agree to that since my husband had already tested those and they were working properly. Im knocking on wood and hoping for the best the fridge is working now with no problems. I can only hope I get a very least another 3 years out of it. Im and saving my money now for its replacement. Thank you to Samsung for doing the right thing

We purchased a Samsung refrigerator 1 1/2 yrs ago for a significant amount of money. Had issues from day 1. Spent many hours on the phone with countless repairs. It was a very long battle with Samsung. In the end they do not stand Behind their products. I will never purchase another Samsung product. Poor customer service/poor product.

I had my Samsung side-by-side fridge repaired less than a year ago. The fan motor sounds like a lawn mower and it has started up again. It stops when you open the freezer door but as soon as it closes, the noise starts right back up. It is constant and driving me crazy, not to mention, embarrassing when you have guest visiting. I will have to call out a repair guy again. The last one said there was ice build that was causing the noise. This is the worst purchase of my life! This product is less than 3 years old!

We bought our refrigerator (Samsung RS261M/XAA) from Pacific Sales In Ontario CA. Like many others here, we decided to pay a higher price in hopes of getting a better product. This product lasted about 13 months. The warranty is 12 months. The refrigerator starting making this loud horrible racket which turned out to be the infamous ice dam hitting the fan. We removed all the food and defrosted it. This quieted it down again. Three months later the noise is back and were spending another weekend fixing it. We cannot afford another fridge so were stuck with this cycle for now. Do not buy Samsung Products. They are defective and they do not stand by them when they break.

I had my Samsung French Door refrigerator for approx. 5 years and the same thing. First the handle came off on the freezer. The digital panel went out 3 times. Now it leaks water and does not cool or freeze. Its not under warranty anymore. I called a technician and they state it needs Freon but from what I understand this appliance is supposed to have a closed system. From this point, I refuse to buy anything else Samsung. There should be a class action lawsuit. This is 1800 dollars gone to waste. We had a Kenmore for 20+ years that never leaked or needed Freon and we got rid of it to upgrade.

Updated on 09/25/2020: Horrible, horrible product. After 2 replacement units, it is still not working properly. More freezer frost than a 1949 Admiral freezer. Not frost-free! I give up!! No more Samsung for me!! Beware! Beware!Original Review: Samsung Refrigerator Freezer Purchase. Location: Home Depot, 7740 Craft Goodman Rd, Olive Branch, MS 38654. Date/Time: 02/24/2020, 1:36 PM. Installation: 02/29/2020. 03/01/2020 - Unit will not cool or make Ice. 03/02/2020 - Called Samsung Customer Service to report problems. Repair Technician scheduled by Samsung. Technician performed repairs. 03/06/2020 - Called Samsung support again to report that unit stopped working again. They confirmed that technician reported that unit (RF260BEAESR/AA, Serial no. JKKM4BBMB00362) could not be repaired. My call was transferred to Samsung Business Center 855-681-6917 who ordered a replacement unit to be delivered 03/12/2020 at 9:15 AM. Technicians delivered replacement unit and picked up the original refrigerator. (Confirmation # **.) Replacement Unit is: Model No. RF260BEAESR/AA, SERIAL NO. JKKM4BBN200768Z. 06/28/2020 - Ice Maker quit working. No ice. 06/29/2020 - Called Samsung Support to report that the ice maker is not working. Support person walked me through all troubleshooting protocols including unplugging the unit and pushing the rest button. Support then informed me to wait overnight to see if ice appeared and they ended the call. 06/30/2020 - Called Samsung Support at 10:30 AM to report that the ice maker is still not working. Placed on 14 minute call back hold. No ice after 14 hours! Support transferred me to a “higher” department and placed me on hold for 27 minutes (per my phone timer) until Samsung dropped the call. I called support again and had to wait in the phone tree for 18 more minutes for a call back. Christina, Samsung has prepared a repair service order, #**.

I bought refrigerator and washing machine. Both have 5 year guarantee. But unfortunately I face a trouble, first with the washing and after that with refrigerator. As I informed them on phone that I faced this trouble with both products and need them to be repaired. They said, Yes we can send repairer to fix but you need to pay for that if there will be your fault. I asked that how can I trust you? She was rude and answered me, Maam technician will see then let you know and if he said that its your fault then you have to pay him the inspection fees, and along with that if I want to fix that so for that I have to pay again. That was very embarrassing for me.Now my machine is leaking water with every wash, and my refrigerator also not working specially its freezer. This will be the second summer Im facing this problem. They are not ensuring anything. So regret to buy these products. I recommend everyone to not to buy Samsung products because at the time of selling they promise for everything but if we face any trouble they show us terms and conditions. Their motive is to sell the product not to provide after buying satisfaction to the customers.

Purchased my Samsung range from Lowes April 4, 2016. It was delivered on April 9, 2016 and installed that same day. April 9, 2017 - Exactly 1 year since install (but according to Samsung, out of warranty), I used the self-cleaning feature. Within 2 hrs (the cycle was set for 3), the front display panel went black, and oven stayed locked. After trying to submit a warranty claim, and finding out I was 5 days past the warranty, I called a repair company. The repairman told me never use the self-cleaning option as this happens all the time, it causes some temperature sensor to fail and can burn out control boards as well. Lucky for me he was able to disable the oven lock. Again something he says they cant always do and then the door has to be replaced as well.My previous range was a much more expensive DACOR and I used the self-cleaning feature all the time. The only reason I had to replace the range was because I dropped something on the glass top and the replacement glass was no longer available because the range was 16 YEARS old! According to the repairman its the way the newer ranges, like this Samsung, are now made and he told me again not to use this feature. Why buy a self-cleaning stove and cant use it??? I have had the repairman out twice (as he thought it may be the boards) and Im now waiting for the temperature sensor to come so he can install. I will never buy another Samsung product again (and should have learned when I replaced my Bosch dishwasher with a Samsung dishwasher and is also failed during the first year, replacing a 16-year-old dishwasher as well).

Bought Samsung french door fridge August 2014. Have had nothing but problems with the ice maker. Repairman has been out numerous times. The last time Sears sent one, he said my ice maker was working as it was suppose to! I am going to call them again and have them come out. It drops ice once every 4 or 5 hours, I dont think that is right. The ice container has never been full and I am the only one using ice and I am gone 9 hours a day! I still buy a bag of ice every 3 or 4 days to fill the ice maker. I am sorry I bought this appliance. Because they obviously are not going to do anything to fix it properly.

The fridge would not cool! Service from Sears said they do not service, that is where I bought it! Call another service company, will be 8 weeks to get parts! This is 2 years old! Never buy!