After a year, this dishwasher has stopped working. Customer service informed me that it was out of warranty and offered no real troubleshooting help. I was told to unplug the machine for one minute to see if the dishwasher would reset. No it did not. Obviously from the reviews, this is a well-known issue with Samsung dishwashers and unless the problem occurs within a year, you are own your own!!! DO NOT PURCHASE SAMSUNG APPLIANCES.

My wife and I bought a Samsung RT5000K Top Freezer Twin Cooling Plus™, 350 L refrigerator for Courts Jamaica Limited. The first month the front plastic on the tray under the freezer compartment split down the middle while it was being wiped off. It was as if it had dry rotted. In the first three months the door started to bubble and this is the one that has the stainless steel look. They replaced the skin after a lot of complaining and then the door would hardly close by itself when they were done and they left all the plastic on.Now the rubbers are starting to crack on the door and we have not had the thing a year yet. The door is making a creaking sound once in a while when you open it and the refrigerator from day one has been making weird sounds. It also runs very hot and for an inverter type, the electric bill has not gone down at all. Have been trying to find the year of manufacture and cant seem to get any answers. I believe it was in storage a long time before being sold. Very disappointed and would never buy one again. Will continue to take to social media to get some answers. I had the issues with my fridge in Jamaica and I was able to get support sending an email to **.

My appliances are not a year old. Spray arm fell off dishwasher. Microwave is a piece of garbage. Refrigerator/freezer makes so much noise that we have to close our bedroom door to sleep because it sounds as if someone is trying to break in. I am so disappointed. I have had to call Samsung for support and am amazed. You can not understand the service representatives. The service representatives know absolutely nothing and continuously put you on hold for long periods of time. Who has time for this? Many dont they stand behind these supposedly top of the line products that cost a fortune? What can I do?

We built a house in 2016. Went with the Samsung new black stainless steel appliances. We have had nothing but problems with the Refrigerator model# RF260BEAESR. The door clips keep breaking, you can’t get in and out of the freezer part and the MOST frustrating is the ICE MAKER! I have spent no less than 15 hrs trying to fix it. It was out of warranty two weeks and got nothing from Samsung. I am going to share something I have learned: Always ask how much the extended warranty is, if it’s almost half as much as the original cost of the thing you are purchasing STAY AWAY!!! I figured this out after having bought 3 dishwashers and two refrigerators. Case in point current refrigerator (Samsung french door) warranty was $756.00 I paid $1,600.00 for it new and have had nothing but problems. Oven was $350 for warranty new it was $1,700. We have had 0 problems with it. Microhood $35.00 new $350.00 0 problems... I strongly recommend you stay away from Samsung appliances. They make a great TV maybe phone but thats it.

We redid our kitchen at the beginning of last year and installed a Samsung microwave, model ME18H704SFS. After 8 months, the overhead light started coming on by itself. Not the high, but the low. I am not the first homeowner to complain about this very problem. It would seem this microwave has well-known issues and Samsung has not recalled the product. I guess Samsung can stand to have poor public relations. I will never purchase another Samsung product. Glenn **Belmont MA

Never buy a Samsung fridge. They are awful. I have had nothing but issues with mine. $2,500 for a refrigerator that is constantly breaking, plus the cost of buying the extended warranties every year. The 25 year old fridge I have in my garage works better than my brand new one. I will never recommend to anyone to buy this brand of appliance. Wish I never had bought mine!

My refrigerator is 4 years old. Worked well for 2 years and since then I must defrost ice maker with hairdryer every 2 weeks and the defrost water accumulates under the meat tray and must be soaked up with towels. I will never buy another Samsung appliance again.

I purchased and a 2 door stainless steel refrigerator assembly and in 3 to 5 months we had to replace the ice maker - since then we are on our 4th ice maker. I have had many contacts with Samsung corp, and customer service and now that the unit is out of warranty they now tell me that the repairs will be at my cost - I simply requested a replacement unit for the one that I have. With saying that I have to add that I also have the microwave, oven, smart tv and dishwasher.I have been on the phones with Samsung tech support for hours going over what we are experiencing with their product - they just keep saying now that the unit is out of warranty and that I didnt purchase an extended warranty my request for a replacement unit is and I quote not an option. My question to them is that this problem was existing during the warranty period and 2 ice makers have been replaced during that time. I would think they would have taken that into consideration for it is obvious this problem was pre-existing prior to purchase. I guess their business is stronger than the consumers of their products. They stated to me the only thing they will offer is a one time free repair to the unit and that was the best they could do. I then asked if we have the repair done and 3-5 months again down the road this happens again then what? They said they could say at this time.In other words you just ** out of luck and $1500.00. I wasnt asking for restitution on any type. I just asked for a replacement unit and that was no longer an option because the unit was out of warranty. In closing, I must say I can no longer support the Samsung product. And in closing a message to the Samsung corporation - the definition of great company service is not defined when things are going right. It is defined when things are going wrong!!!!

Please stay away from SAMSUNG appliances. We spent 15k for all new in our new house and they’ve all had multiple repairs. We bought at SPENCERS TV and Appliance and the entire two years have done absolutely nada to help us out. The range we bought burns the food almost every time. I asked for a trade in and purchase a new top of the line brand and they immediately laughed and said no It’s sad how horrible businesses are these days keeping their clients happy. It’s the easiest part with my company. We will go buy new ones from Lowe’s or Home Depot.If they would have been somewhat respectful and gave me a 100-200 discount I would have went in today and purchased a new range and I also need another 85” tv. Good luck Samsung and Spencer’s. The customers are what pay your mortgage. I was so surprised they would do absolutely nothing. Who does business like that. My customers are my livelihood and love to see a happy face when I work with them and showing them I’m willing to do 100% to make them happy. Have a great day. Wanted 0 STARS... It’s not possible.

My six year old refrigerator has always been trouble - ice maker - water freezing inside or leaking outside - door open warning coming on when the door is not open, making loud humming noises. Spent too much money on repairs. DO NOT BUY A SAMSUNG REFRIGERATOR. READ ALL THE REVIEWS. NOT A GOOD PRODUCT!!!

We purchased a side by side Samsung refrigerator about 3 years ago. The icemaker has been nothing but a nightmare. Ice production has been marginal and then the mechanism totally freezes. We have spent 600 on repairs, but the problems reoccur. Based on the number of complaints, this 3000 appliance is a con job by Samsung. Apparently, they could care less about customer service. I plan to tell everyone I know. Shame on Samsung!

Purchased the refrigerator less than 7 months ago. Ice maker is no longer working and fridge temp keeps fluctuating causing food spoilage. Customer service was no help. They got my name wrong multiple times and even though I was explaining to them that my PHONE stopped making ice... Horrible.

I purchased a French door Samsung refrigerator model # RF28HMEDDBSR/AA a little over 4 years ago. We started to have issues with the ice maker and cooling fan motor about 13 months after we got it. We contacted Samsung and were told that since it was out of warranty...its a 12 month warranty!! That we would be responsible for any repairs. We have now had the same thing fixed 3 times (in 4 years!!!) and it just stopped working again. This time the freezer and climate control drawer also quit working. They are both sitting at around 57-59 degrees Fahrenheit.We have had to throw away thousands of $ worth of food and when I try to contact Samsung, they are saying that there is nothing they can or will do. We have a Facebook group of over 19,000 (yes, that is NOT a typo) of other really unhappy Samsung Refrigerator owners. Seems like all models and all designs! Samsung has been aware that there was a defect in these and refuses to take responsibility. DO NOT BUY ONE, you will love it for about 6-12 months and then hate it for the rest of your life!!!

Samsung Warranty Service. Replaced all my kitchen appliances with Samsung a few months ago. Happy with them generally but fridge/freezer suddenly stopped cooling. Samsung Call Center has dispatched the ticket to 3 different Authorized Warranty Service Centers over two days. All Service Centers have declined as they say they cannot repair Compressor/Sealed Unit as they are. I forced the Call Center to escalate to their dispatch center which then tried to send another service provider who declined to come as they were not qualified or equipped to do the work. Two days without a TV is manageable. Two days without a fridge is not. I had to buy a new freezer to save my frozen meat and food. Needless to say, Freezer is not a Samsung. Still have not reached anyone at Samsung who can make a decision. Thanks for the Melty Mess in my new kitchen, Samsung.

When the oven reached its temperature the back panel burst into flames. I called Samsung and they said they will pay for labor. We need to pay for parts since it is 5 years old. I think if an appliance goes on fire in your home they should make good on their products. I will NEVER buy another Samsung item and will share my story with whomever I come in contact with. We also needed to pay for an electrician, which was recommended by the fireman that came to my house.

I purchased a Samsung Dishwasher Model Number: DW80F600UTS/AA on June 22, 2014. Everything seemed to be working fine until November 30, 2014. We had issues with the Dishwasher, Product Symptoms: Operation/Doesnt work/Doesnt dry. This was covered under Samsungs warranty within a year. It is now August 2015 and were already having another issue with this Dishwasher - we had an appliance repair person come to the house and he tells me we now need a computer board for this dishwasher. One hundred something dollars and thats just for the part, thats not covering labor to install the part. The Technician is telling me if you have any sort of voltage issues these Dishwashers will need parts replaced.What is getting me angry is that we have a whole house surge protector protecting our main breaker and were still having issues. I would expect issues after several years say 4, or 5 not within the first year to year and 1/2. I contacted Samsung Customer Service and explained to them the latest issue. I also explained to them there was another issue several months after we bought this Dishwasher. Samsungs reply was its over the warranty, period. You used to buy appliances from Sears no less that would last years, now you pay good money thinking youre getting a good product - Samsung no less - and this is the way they treat you. It is not right. Period.

We have had the worst experience ever with our Samsung fridge. I was so excited to get it. It was really nice and had lots of room. But from the start it never made much ice. The ice maker kept going out and they sent repairmen out a few times to fix it. We eventually got a new fridge and had the exact same problem. We got this one “repaired” 5 times before they finally admitted it was unfixable and agreed to a refund. The refund process has been a nightmare and we have been dealing with it for 7 weeks now. We have been told different info from different agents. We have been put on hold to be transferred to supervisors and then hung up on. We have been told we would get emails with no contact. It’s been a joke. We were told 2 days ago that the refund was approved and we just need to wait for an email. I called back yesterday and got hung up on 3 different times. I called back today and was told it’s not approved yet and was given MORE excuses as to why. I don’t recommend anyone to EVER buy a Samsung appliance! If you ever have to deal with their customer service or refund department, you will go insane and it’s not worth it. Just don’t waste your money in the first place! I know I never will again.

I purchased a Samsung OTC Microwave, model # ME18H704SFS in Sept. 2016 from Home Depot. On Nov. 13, 2017, the Magnetron gave up. Samsung repairman told me it would cost $280 on top of the $109.00 I paid for him to come out. It cost me $455.64 to have this microwave installed last year. Now this. I will NEVER EVER BUY ANYTHING FROM SAMSUNG.I am so angry as to how a company can be allowed to sell such cheaply made appliances and cheat consumers out of their hard earned money. This just seems unfair. Samsung has to be aware of this problem and yet they continue to sell the units with the same problem. Of course, they are of no help when you call. This magnetron is clearly a problem based on the reviews I have now read. Wish I had read them before purchasing my unit. I would not have bought the WORTHLESS microwave. I had an old GE microwave that I used for 10 years before it gave up and I replaced it. Never had any problems with that microwave. Now you purchase what appears to be a good microwave and this appliance is a TOTALLY WORTHLESS PIECE OF JUNK.

Purchased Samsung French door refrigerator in 2015. Within 6 months, an intermittent rattling of the fan was loud enough to keep me awake. I contacted Samsung and Lowe’s at least 7 times without resolution. They made 3 visits, claimed not hear the noise and refused to repair or take back the refrigerator. I have recorded the noise. The noise is louder and more frequent now in 2018. My guests can hear it. I am so disappointed. Samsung deserves “F” for customer service and product design.

I bought our Samsung dishwasher in January of 2015. Within 10 days the heavy light started flashing and the dishwasher motor would not stop running - indicating a leak. We had to turn it off from the breaker for it to stop running (also attached to our washing machine - so no laundry). I called Samsung and had a very frustrating conversation with someone who did not speak English very well. Nice person - just not a good phone representative. 40 minute call. He set a claim number. Appliance service came out and said we should get another unit from the store we purchased it at (Home Depot) - 1 month later we did (paying on dishwasher and doing dishes by hand the entire time).Old dishwasher sat in our garage for another 15 days or so when - unexpectedly - Home Depot came at 8:30 at night to pick it up - SURPRISE! We immediately had the same problem happen to the new dishwasher and continue to now. The last service we had was January 9th - and on the 19th we still have the heavy light flashing and the motor running until we shut off the breaker. We can go months that it will work after turning on the breaker - then come home one day from work and it will be inoperable. I have spent over 9 hours this year on the phone with Samsung. Do not buy Samsung anything. If you have to deal with their customer service process - even once - you will be very unhappy. This dishwasher is nothing but an absolute fail - 13 calls to get the new one fixed and its still not working.

FTQ307NWGX/XAC Kitchen Range - The range power board blew up with such force that the fuse totally disintegrated and it scored the top of the range. (see pictures) Their tech said that the range was unrepairable given that metal fragments went throughout the range and that it should not be plugged back in. After 4 weeks of delays and games here is a quote from them: Please be advised that the OOP (Office Of President), our exchange team is now outsourcing a replacement of an equivalent model. Sorry for any inconvenience in regards to the issue, but we are trying to expedite the solution. Feel free to email me if you have any questions.Since this email, they have backtracked and withdrawn their offer and decided instead to offer me a $475 refund as a courtesy. I keep trying to remind them that their range BLEW UP and their tech said with us unsafe and should not be plugged in. Before I knew what Had happened and while I was still using the right side of the stove, the stove burned a pot while it read H on the range. The element was off and look at the pictures for what it did. Little wonder that my wife is afraid of the range. I am angry that being elevated to the office of the president has done nothing but add in additional delays and inaction. I am 4 weeks and counting. I have lodged a BBB complaint and I will pursue this elsewhere. How can a company tell you it will replace your range and then go back on its own word?

Our refrigerator stopped cooling so we had an authorized repair person in. At first he thought it was repaired but the same problem occurred 3 and 1/2 months later. He returned and determined that the unit was irreparable. Corrosion was occurring because the upper cooling unit couldnt drain during the defrost cycle. The whole back panel freezes up to the point that the circulating fan hits the ice and makes a horrible sound. Samsung was sent pictures by my repairman and are giving me the run around. I paid well over $2000 for this refrigerator and now it is worthless in just over 2 years of usage. My mother-in-law has a refrigerator in her home that she bought 30 years ago that works better. DO NOT BUY A SAMSUNG REFRIGERATOR. THERE IS A DESIGN FLAW IN THE FRENCH DOOR/FREEZER ON THE BOTTOM MODELS. I have seen on the internet where there is even a class action suit against them.

Samsung French Door Refrigerator Model RF4287HARS Stainless - Whatever you do, purchase the extended warranty. I did and am happy about spending the extra 90.00 for a 3 year warranty. I feel electricity and hear a buzzing when I touch the handle on the side where the ice maker is on. Service Repair is coming out to look at it for free. Ive tried looking online for any recalls or class action cases, and for some reason Im not having much luck. It was purchased at Home Depot, but that may not make a difference. It hurts at first to spend an extra 90.00 for a 3 year warranty but think after spending 2,000 for the darn thing! I would advise a warranty for at least 5 years. I believe it will be a good investment.

SMH1816B - This oven was my Christmas gift purchased December 2012 from Best Buy. Our mistake was buying it too soon before kitchen was ready for installation. So now its out of warranty. Because of the semi-remodeling, it didnt get installed until March 2014. Worked great for 4 months. My husband even went beyond the call to make sure the extra venting to the outside was installed. The auto turn on for that vent never worked so I just manually turned it on as needed. Then 3 days ago, our daughter opened the door to reheat some nachos and the screen was dead. Troubleshooted everything: the outlet, the dedicated power line in the fuse box, etc. 24 hours later, the formerly dead screen mysteriously lit back up and instructed us to set the clock! So we did. It worked for a day. Then my husband opened the door to reheat a cup of coffee and closed the door and discovered BLACK SCREEN again! We went through all the troubleshooting again, unplug, re-plug, etc. to no avail. I called then filled out the form on Samsungs help site and was instructed to call 1800 SAMSUNG, which I did. They said it was out of warranty and if I wanted to get it fixed, I would have to pay. I called a local certified Samsung repair service and they said it could be loose wires that get moved when opening and closing the door and it would cost $120.00 to re-seat the wires. This is totally unacceptable that an appliance would be allowed to be manufactured so poorly that the wires could unseat themselves just by opening and closing the door, an action that is REQUIRED in order to use it! The model needs a recall asap!

Same as Jean of Palmer, AR, December 25, 2011. It started with the ice maker now not working. A piece of junk and a big waste of money. I feel for only 3-4 years old this fridge should be working great, but not a Samsung. I guess I will just take my losses on this one and go buy a new one. Not a Samsung though.

Bought this from SEARS just before Christmas around December 22 of 2010 to match the Samsung Stove that I bought for the new home that we had just moved into. Looked great and I was very pleased until it stopped working on Jan. 4th of 2012 (approximately). Throwing the error code SE and unplugging it and re-plugging it back in would allow it to work for maybe 5 minutes. I was so upset when I called Sears and they wouldnt even entertain the idea of coming out to service it unless I wanted to pay for the service call and whatever the problem was to fix. I realize that there is only a 1-year warranty on the microwave, but come on! It stopped working 2 weeks past the 1-year warranty end. Whatever happened to standing by what you sell? Its a shame that most of these products are made overseas and so cheaply and then sold for way more than they are worth. Its obvious to me that Samsung products are pretty much pieces of crap that arent even worth looking at. I encourage anyone considering one of their products to think twice. I am a very unhappy consumer and will tell everyone that I know to not even consider any product manufactured by Samsung. Yes, I could have purchased an extended warranty but come on people, 54 weeks an appliance works before breaking down and needing repair? That is absolutely absurd. I pretty much told Sears that they lost a customer and anyone else that I knew too. No wonder they are going out of business! They have terrible customer service and dont give a damn about the consumer. I had an independent service company come out to take a look, who, by the way did not charge me for the service call, as I had explained the situation to them. He checked it out and told me the motherboard would have to be replaced and that it would cost almost as much as I paid for the microwave in the first place. How disappointing that I have been sitting here with a microwave for the past 2 years that doesnt work because I dont exactly have the luxury of being able to just go out and purchase a new one every year or two. Im furious at Samsung for manufacturing such a substandard product and then knowing that it has problems, refused to do any kind of recall or offer to repair at no charge and also SEARS for being so not standing behind what they sell. Cheap labor = cheap materials = cheap products. Truly disgusting!

We bought this Samsung 4-door French refrigerator ($2200) in July of 2010, so weve had it only about 36 months. Today we noticed everything in the freezer was thawed, but thought maybe we somehow left the freezer drawer ajar. By 4 hours later there was water everywhere and the ice maker leaked into the fridge section. Now weve emptied it completely, trying to salvage some of the frozen meat but lost all other frozen stuff which had gone to melt stage. We now realize it hasnt been coming on at all, so something obviously happened. Hubby pulled it out and didnt notice anything, but after reading all these posts, I think were facing the same thing - which is that new appliances are unreliable poor Quality. My parents had their fridges for 37 years. No exaggerating. What is wrong with this picture?

Here it is in a nutshell (a rather big nutshell)... I STRONGLY advise against purchasing a Samsung range (Samsung MODEL NE59J7630SW) for the following reasons... Purchased 01/15/2017, delivered 02/07/2017. We have been contacting Samsung for service since October with no success. We have now been WITHOUT A WORKING RANGE FOR OVER A MONTH. The so-called SERVICE and WARRANTY for this appliance is a joke (See below). We have not used the stove as Samsung instructed for over a month.Weve spent $100s of dollars eating out and can only can eat cold sandwiches at home. We also had to cancel our Christmas gathering that weve had for 15 years due to this on-going problem. Samsung now says they dont have ANYONE to service our area and were promised a full REFUND (still waiting for it). We bought it at HOME DEPOT. So that you can fully understand our frustration, heres a log of how weve tried to resolve this...10/16 - Called for service - Hot element light stays on continuously (NO CALLBACK OR RESPONSE). 11/06 - I burned my hand because I didnt know the element was actually HOT! 12/01 - Called again (ticket **) Stove-top cracked (Tech to call with service date, NO CALL RECEIVED). 12/07 - Received email from Samsung - CANCELLED TICKET/SERVICE CALL??? 12/07 - Called Home Depot appliance manager (said to try again, let him know if not resolved).12/14 - EMAIL from Samsung (new ticket **) - Appointment made for 12/18 (NEVER SHOWED). 12/18 - No one showed up. Called Samsung, service center said date was 12/21 9am-1pm (said Samsung messed update). 12/21 - Tech called 11:30 am running late, changed to 3:30 pm. Tech called 4:30 stuck in traffic, will be here late (NEVER CALLED BACK OR SHOWED UP). We texted technician at 4:45 asked him to please come next day so we would have our stove by Xmas (NEVER REPLIED).12/22 - Called Service Center, They said we were TOO FAR AWAY and they needed to service locals first. 12/22 - Called Samsung, They said they would find another service center to fix it by 12/27 or ISSUE US A REFUND. 12/22 - Called Home Depot - Rich called Samsung/called us back/said Samsung would repair it by 12/27. 12/23 - EMAIL from Samsung (new ticket **), said service center would call to set date (NO CALL RECEIVED). 12/26 - Called Home Depot (Rich) - got nowhere.12/27 - Day came and went without any call from Samsung or service center. 12/28 - 4:55 pm - Call from Service Center to make appointment for 01/03/18 1 pm-3 pm. 12/28 - 4:56 pm - EMAIL from Samsung CANCELLED. 01/03/18 appointment just made a minute earlier!!! 12/29 - I CALLED SAMSUNG and spoke to 3 different people/supervisors and demanded REFUND as promised (GOT NOWHERE). 01/03 - Samsung called, they CANT FIND SERVICE CENTER, requested Receipt (we emailed it to EFAX@SEA.SAMSUNG.COM ref# **).01/04 - Samsung called - they requested Bill of Sale (we emailed it to EFAX@SEA.SAMSUNG.COM ref# **). 01/05 - (5:31pm) Samsung called - requested SPECIAL Bill of Sale (was sent on 4th but we sent AGAIN to EFAX@SEA.SAMSUNG.COM). 01/05 - (7:52pm) Samsung called - said received all of the information except... MISSING THE SPECIAL CUSTOMER INVOICE RECEIPT. 01/05 - (8:57pm) I called Samsung back, told them we ALREADY SENT THEM EVERY DOCUMENT AND RECEIPT WE HAD RECEIVED from Home Depot.01/10 - We re-emailed ALL PAPERWORK WE RECEIVED TO SAMSUNG AGAIN... sent to (EFAX@SEA.SAMSUNG.COM ref# **). 01/10 - We emailed copies of all papers to Samsung, Home Depot store manager AND our attorney. 01/10 - We are seeing our lawyer Monday (well NEVER purchase another Samsung product).

Thought I was buying stainless steel. Turns out it is a low grade stainless steel. All 3 doors rusted. Took almost a year to get solved. Ice maker unit has rusted again and there are rust spot on the doors again. Even though I purchased a extended warranty hhgregg and Samsung do not honor any more rust problems even though Samsung has told me the rusting around ice and water unit is a health hazard. The refrigerator is only about 3 years old and paid over $2000.00. Samsung does not stand behind their products unfortunately.

Got fridge delivered and moved it in two weeks later due to remodel. No ice. Called service center again and again and each time given instructions on resetting the thing. Nothing. Then finally got service ticket and supposed to get call. No call. Called Samsung back. Said allow 48 hours for the call. 72 hours - no call. Still waiting on call. Samsung confirms ticket number and contact information. Service people on the phone treat you like an idiot. One guaranteed me that changing the temperature on the ice maker would solve the problem. Another told me the wires on top of the door hinges were the problem. Reset the icemaker about ten times. Water in the door is fine. Another one said it was not getting water. There is only one water supply line. Another said maybe the unit is not level. What bull that was. Nothing works.

I bought the RF263beasr/aa. Junk, junk and junk. Problem is plain and simple and should never occurred on a new Fridge. Icing problem on the back at the point that you can hear the fans hitting and scraping the ice. And the Ice maker also develops ICE. Read instructions and forums and I leveled the fridge. I made sure that the gaskets of the doors are fully closed and the gasket of the ice maker fully closes and seals the ice maker when door is closed. Fridge is 3 years old and it still has the same problems. I have to get the ice maker every month and use my hair dryer to deice the ice maker. I also once a week I force a defrost cycle plus turn the fridge off for 4 hours to let the coils defrost. My old previous fridge was a GE 15 years old. Nothing wrong with my old fridge (NOTHING, no ice maker problems nor icing problems). I made the big mistake of remodeled the kitchen and bought new appliances. I bought Frigidaire stove, Microwave and dishwasher. My wife insisted on the SAMSUNG Fridge because of the looks and I pampered her... BIG MISTAKE!!!!! NEVER AGAIN WILL BUY A SAMSUNG PRODUCT AGAIN!!!! SUPPORT SUCKS. Customer service SUCKS!!! One thing I love though: I am an IT Manager and I get to say and approve what Technology to buy in my office with 800 users and guess what!!!! I turn down everything Samsung!!! From printers, PCs, laptops, faxes, TVs, monitors, etc, etc ,etc!!! Nothing Samsung ever again... And any other agency that I do business with I spread the word!!!

We bought a Samsung 26-cubic ft. French Door Fridge that was manufactured July 2011. It was installed in October 2011. After 12 months of use, the fan motor broke and the fridge vents iced up. This led to the temperature in the fridge going up, and all our food spoiling. We had bought the fridge through Sears, and had an extended warranty. After 6 weeks, Sears could not source a replacement fan motor from Samsung. We have heard that Samsung only makes a refrigerator model for about 3 years or less, then changes it. They rarely make spare parts, and if they do, they are hard to get. We are going to get a new fridge because Sears cannot source a part for our one year old fridge. Im amazed that such a small part is going to render our fridge useless. What a waste of a fridge, and what a disappointment in Samsung, who we thought would build a good product. This was a $2,300 fridge and should last more than a year, and should have available parts. A very good example of the low quality of appliances these days.

I purchased the French double door refrigerator in October 2016. In April 2017, it started making a noise. We called Samsung and we were told it wasnt properly leveled (Lowes delivered and set up). They called back and said it would be 3 weeks before someone could look at it and they would refund our cost. Fast forward until today, still waiting on money, no calls returned as promised, on hold for 30 minutes at a time, multiple apologies, and they are only pay the cast of the refrigerator, taxes and fees are my problem. The worst company I have ever dealt with, incompetent employees that read off cards and overbearing. Only quick response came after I reported them to the Better Business Bureau in their home state of NJ. Dont buy anything with the Samsung name!

Please do not believe the five-star reviews for the Samsung FRG298HDRS model refrigerator. The owners have not had them long enough. After two years of use, the water inlet valve started to leak. Shortly after, both ice makers quit. A month after the valve replacement, it filled the lower freezer with water that spilled over my hardwood floor. Two ice maker changes later, I went back to ice trays. I will say the cooling still works fine (for now). Local appliance repair stores in my area wont touch or dont know how to fix a Samsung. In my case, the nearest repair facility is 50 miles away.

Major repairs after one year. Then a year and a half later more major repairs. $90 diagnostic fee for a 5 minute visit. $100 case brake part plus another $60 for labor. Just purchased stove and microwave to match. Will return both and buy different brands! A new appliance should last more than 2 and a half years. Very disappointed. Will never purchase anything Samsung again!

I purchased a Samsung dishwasher, model DD81-01549A_EN a little over a year and a half ago. It is the worst purchase I have ever made. The dishes do not come clean unless you wash them prior to putting them in the dishwasher (kind of defeats the purpose). If you have cereal bowls, forget about finding a good way to load them. The bottom rack tines are at an odd angle and hold some plates too close together. The silverware must be rinsed and loaded working end up, and dont put 2 spoons in the same bin. I followed all of the manufacturer recommendations for loading and running the piece of crap. It is the worst dishwasher I have ever used. A total waste of money. I should have spent a little more for a different brand. Will never buy Samsung again. Customer service said sorry, you must be loading it wrong. Dont waste your money.

Two delivered within 30 days, and both had a computer issue: I purchased the 25.6 cubic foot French door Samsung refrigerator in November 2012. I had been told by salesmen at two different stores that Samsung was the best refrigerator you could buy. I took their word for it and stopped looking at any other brands. When my fridge was delivered and set up, the delivery man said he was pushing the power freeze button to cool it off quickly so I could put my food back in. He mentioned that it would go off on its own once it had cooled down. I noticed that it stayed on -8 degrees for day. I kept thinking there was a problem with the freezer temperature setting. Finally, I called Samsung and was told that if I unplugged it and plugged it back it, that would take care of the problem. Instead, it plummeted to -8 again, although the freezer was set on 0. I finally figured out that the power freeze button was not turning itself off like it should. Samsung says it should stay on approximately 1 1/2 hour then shut off. Feeling like I had purchased a lemon, I requested a different one. The store very graciously brought out another new refrigerator. After the delivery men left, the first thing I did was push power freeze to see what happened. Would you believe that it also never went off? Wondering if other people had experienced the same thing, I searched on the internet and found this forum. I am so grateful to have found out the problems that exist with Samsung refrigerators before my 30 days are up. I now have 5 days left to request it to be picked up and my money returned. I have also talked with a few servicemen who have told me that they would never own a Samsung. I will say that the look and feel of the Samsung is wonderful. I dont think it will be possible to find any other brand that I like better as far as the inside set up, durable feeling of the shelves and bins; but looking pretty isnt worth anything if it isnt reliable.

Very disappointed with this model (Samsung OTR Microwave model SMH2117S). Turn table stopped working within year of purchase. This year 2017. Not 3 years past Manufactured date of March 2014. The darn thing would not work. Sometimes if we slammed the door we could get it to turn on. Did online searches and found that we should check the door latch and the door switches. Test reviewed they were good. The wiring in the left hand top of the door - seemed to be faulty. The light in the microwave and the lights on the display would go off before you even closed the door. Opened the door and jiggled the wires. It is now working. It is scary the reviews that I have read about fires for Samsung microwaves. Not recommending Samsung microwaves.

Great product. I really love the room it has, and the freezer is also very roomy. Its a smart fridge. Lets you know just about anything. Its sleek design is really nice. Ice maker does a good job. Easy to clean and looks fantastic in kitchen.

We have had our French door, bottom freezer refrigerator for about 4 years. The ice maker has never worked more than a few weeks at a time (I have to use a blow dryer to melt the ice build up to get it working again). Finally called Samsung for service. Repairman said Samsung should cover the cost because it is so widespread (class action lawsuit pending). I called to ask, Customer service agent said he had no record of there being being problems with their ice makers. We will NOT buy any Samsung product again. Less about the cost, which isnt small, but companys lack of concern or integrity.

I like the Samsung Refrigerator. I like the appearance, functionality and performance of the refrigerator. Ive only owned it for about 3 months, time will tell how Dependable it is.

I purchased my microwave in 2010 Serial # J4LVMOSC00753V. After about 2 years I got the infamous 5E error. I found information on the internet as to how to repair it myself. When I opened the front of the unit to access the inside of the control panel, I found that the hot wire connector was melted. I must have been very close to a fire! I replaced the connector and dried the wires to correct the 5E error. The 5E error reappeared again after a few months. I again dried the wires. To keep the story short, the 5E error appeared more and more frequently, until finally it was happening weekly. The unit is now waiting for the junk man to collect it.

I spent $2200 on a Samsung Refrigerator (model RF4287HAPB). As Im reading, I see the model number doesnt matter - they are all junk. Id like to submit my experience. Today is 9/6/12. I bought my refrigerator on 9/20/11. On 8/20/12, the screen started reading an error code. I called Samsung, who sent out a repair person. The repair person stated it was from the freezer. Its irreparable because the wires where the malfunction occurred are in a non-removable part of the unit, and therefore, the code is permanently affixed. I cannot operate what temperature setting, or whether I want cubed or crushed ice.In other words, once a part goes, it affects the whole unit. My part was a freezer sensor affixed with small plastic clips (which a consumer would not know since its not easily seen). Somehow, it became dislodged and the wires were cut, thus, making the unit irreparable. My spouse is an engineer who has designed some items that most people are aware of and rely on a daily basis. I explained the design to him and his comments were that this was a highly flawed design and structure.The refrigerator is under warranty, still. I am replacing it with a better model (i.e., not Samsung). I purchased the unit at Sears and they are replacing it with the cost of a new refrigerator, as to what I paid for the original unit. Im glad I purchased there since it appears that Lowes and Home Depot do not honor their customers. I can purchase another brand and not Samsung. I wish I had done my homework before I made this purchase. Additionally, Id like to add, there is no way to effectively clean the shelves and side doors since it has a multitude of parts and they do not come apart. So, it allows bacterial growth from water and spills. I have kept this refrigerator clean and I dont have that problem. But I can see how it would occur since there are cracks and crevices that water and spills can seep and there is no way to effectively dry them since its impossible to get any apparatus down there, or you risk breaking it all together.

I am having a week of nightmare with my Samsung refrigerator. My NEW refrigerator stopped cooling so I call this horrible company Samsung to help me and all they did was give me the number of a technician that could only come to my house and check the problem in 1 week. Finally when the technician came he told me that my NEW refrigerators compressor does not work and needs to be replaced, and the process takes from 3-5 business day. So I called Samsung to ask for help since all my good has spoiled and I need to keep ordering food for the entire family, including our 3 years old child and Samsung said just to keep the receipt. REALLY?! If you even consider to get a Samsung refrigerator just stop it... They will sell you a broken one and will not help with anything you need... REALLY DISAPPOINTED WITH THIS TERRIBLE COMPANY.

Purchase a Samsung dish washer from Lowes, 3 April 2013. As of yesterday it stopped working. Will never buy nothing. I mean nothing made by Samsung.

I installed new Samsung dishwasher August 2018. Lasted until April 2019. Never really got dishes clean. Very disappointed. Started leaking water and no one around under a hundred mile can do warranty work. Whatever do not buy Samsung anything. Customer service is not helpful even when they admit its a warranty issue. Very overrated appliance.

Bought this fridge brand new. Since day one thought fridge was real loud just like everyone else. Sounds like an airplane taking off. Now fan is making sound like its hitting something. From what I read its ice building up. Thats bullcrap as much as this POS cost this is what we get. I knew I should have not bought it because it was a Samsung. I wish I would have read reviews. Lesson learned. Warranty lol yeah thats a joke. Very disappointed.

I have the Samsung Refrigerator French door style and works great with large space and access to refrigerator section and everything in easy reach. Has two compressors, one for refrigerator section and one for freezer section that helps to substantially maintain temperatures in each section.

Our Samsung dishwasher has already been replaced once (right after we got it). I have many of the same problems Ive seen here especially the soap door not opening AT ALL during the cycle, multipacks not dissolving thoroughly, dishes NOT CLEAN! Samsung customer service is equally crappy. Its worse than dealing with a government office! I wish I had my old, portable, hook-up-to-the-faucet dishwasher back! It was 10 times better than any of the new, name-brand, expensive dishwashers out there now! Unfortunately we gave that one away. When this Samsung p.o.s. dishwasher finally quits, Ill just get something else rather than go through the nightmare they call customer service again!!!!!

I have a Samsung Refrigerator side by side unit that I purchased from Lowes along with a four year extended service warranty. The Refrigerator unit stopped cooling the first week of August 2014. Via the Appliance Repair company sent by Lowes took a week to come and then had to order parts. The parts ordered from Samsung took two weeks to deliver and were the wrong parts. Today, a month later, the second set of parts ordered were also wrong and I was told that Samsung shipped the wrong parts once again. Samsung cant be contacted nor expedite the parts. The service provider indicated that Samsung has a poor parts department and is not responsive to the consumers need to quickly obtain parts to repair its products. The part needed is now on order once again and I am not optimistic that Samsung is capable of delivering the proper part for its product. I was told that Samsung has many victims experiencing this same issue and simply doesnt care about the consumer.

I bought a refrigerator in February and it stopped working in June. Needless to say I still have a broken refrigerator and Im getting the run around everytime I call Samsung customer service. Im getting told different things. Im beyond frustrated. This company sucks at customer service. I wish I had never bought this refrigerator. 4 weeks is a long time to be without a refrigerator. I will not be buying any more Samsung products. Samsung sucks.

I like this fridge except the ice maker has become very slow. There have been 3 repair calls over the last 4 years all related to the noisy freezer, broken ice maker and now leaking ice buildup. Also the black metal skin dents very easy and is pocketed with small dents. We have Samsung Model RS25J500BC.

We have had the Samsung DW80F600 for 2 years and it is not working. Called customer service and ended up in some foreign country with staff who had no idea what to do. The only solution was to call a technician which I did and awaiting for him to show up. I suspect that as with most posts here, the technician will tell us that the repair will cost a few hundred dollars in which case it will be cheaper to buy a new one. WE had a GE dishwasher for 20 years and never had a problem with it. Like their Samsung phones, I suspect they cannot produce good products. Many other good brands to choose from.Updated 9/21/2016 - Samsung has a con system going on. THEY KNOW THERE IS A QUALITY PROBLEM WITH THEIR DISHWASHERS AND THEY CHOOSE TO DO NOTHING TO FIX THE PROBLEM. Please read the rest of the post. I promised to let you know what happened with the fix of my dysfunctional Samsung DW80F600, 2 year-old dishwasher.I called the appliance repair company Totem Appliance that was recommended by Samsung and set up an appointment for September 21, 2016. I was told that they cannot tell me over the phone what the problem was until the technician had a chance to diagnose the problem. The fee for this diagnosis I was told is $115. The technician showed up and lo and behold was carrying a replacement part. I asked him what that part was and he told me that this is the part that needs to be replaced. The exact part is the Brake Case Assembly - I believe part # DD82-01111A (as shown on the package). I asked him how he knew what the problem was and his response was that Samsung fielded many such complaints and by now they know what the problem is. Reluctantly I told him to go ahead and fix the problem.The cost for this part is $400 (a new dishwasher costs $600). He pulled the dishwasher out and replaced the bracket case assembly. He turned the dishwasher on to test it and amazingly it did not work. The Smart Auto error was blinking. He said that the dishwasher senses water and we need to leave the dishwasher door open for 24 hours for the water inside to dry or alternatively, he can dry the water himself. I said he should dry the water rather than us wait for 24 hours (not knowing whether we are going to see this company again). He pulled out the dishwasher (again), flipped it over, and unscrewed the bottom panel. Lo and behold, no water to be found, meaning there was no water as he claimed.He then said he needs to look at the ecs sensor. He took it apart, cleaned it and screwed back the bottom panel. He turned the dishwasher on and my goodness, it did not work again. The Smart Auto light was blinking again. He then said he has to call head office. He did call head office and they told him he needs to replace the pcb which is the main control board. He told me that this part is warranted for 5 years. I wanted to know why did he not replace the pcb in the first place and he said that Samsung told them to replace all three parts, regardless of the problem and then charge for the ecs and bracket case assembly only. In other words, since the pcb is under warranty they want to give you the impression that you are getting a so called deal.Since he did not have the pcb on him, nor did he have a replacement ecs sensor, he said that he will return the next day (Thursday, September 22) with the parts and replace them. So what does this all mean - 1. This is one big CON; 2. Rather than first replace the warranty part, namely the pcb, they sell you the most expensive parts first and if the fix does not work, only then they offer a replacement pcb.This to me is cause for a class action lawsuit and perhaps inform the Consumer Product Safety Commission (CPSC) to trigger a recall. If you all agree with me then lets go for it. We all know by now the problems that Samsung is having with the Galaxy phone suggesting that quality is not part of the Samsung culture and secondly, they think their customers are stupid.

Poorly Made! Then kitchen is 1 month over warranty. Already the bottom metal strip of the oven door is coming off. It was actually glue and the glue is coming off. Very cheaply made. I called and they said to fix its $175.00. I had my last kitchen stove from GE for 13 yrs and never ever had an issue. Will NOT ever buy Samsung again. Very poor craftsmanship.

I purchase this refrigerator in November 2013. By February I was on my first of many repair calls. Like everyone else the icemaker how many times. Then a new problem - the door seal was not working... Ice maker... then icemaker... icemaker... Hey a new problem- the door on the right started to pop, popped on closing. Started on Saturday January 26, 2019, now January 30, 2019 popping stopped. Now door will not close, having to put a chair in front to keep it close. I have contract. Was told this is not included in contract. Given another number to call. Very pleasant, no help. I want my purchase price back or a new refrigerator. Too much money to be unhappy. Do not buy, but if you dont mind the headache, beautiful in the kitchen.

What a mistake buying Samsung... we already have replaced over range microwave as well as dishwasher and now have my range being looked at tomorrow!!! The oven is making a noise that sounds like a plane taking off! The ice machine in the fridge constantly freezes over and I have to use a blow dryer to defrost it to get ice made... Also it is very difficult talking to the Samsung Reps, they dont seem to have a clue what is going on with their products and I found the one agent very rude actually. I tell everyone I know not to buy this product!

Samsung informed a company called USSI to repair my fridge. USSI charged me $129.00 to have someone come out to diagnose the problem. They then charged me $438.09 for parts and labor. Nobody ever came back to fix the fridge. Kept getting a runaround from the technician and the company. Nobody had the courtesy to call me and tell me whats going on. Also, Samsung was of no help. They kept giving me the standard Im sorry youre having a problem. Had to get a local repair company to fix my fridge.

Poor quality item. Dont waste your money. Multiple problems that never seem to end. I would not accept a new unit... only my money back to purchase another brand. This microwave is a total rip off.

I purchased a Samsung DMT300 dishwasher last year. Shortly after I bought it, it started to smell horrible. No matter how I tried to clean it or adjust the drain hose, it still stinks. It smells like sour milk and rotten food. It hardly cleans the dishes even on the longest cycle with the Sanitize button pressed. All our glasses are covered with food particles. It is absolutely disgusting! We pre-rinse and run it almost everyday. I HATE this dishwasher!!! My cheap builders grade Whirlpool was 1000 times better. This is my worst purchase ever!

We purchased a Samsung microwave, range and refrigerator and have nothing but problems with all of them. The microwave literally didnt work when it was installed and needed to be replaced. The refrigerator needed 3 service calls and finally had the ice maker replaced. A shelf in the door of the refrigerator cracked and broke after 14 months (with yogurts in it) and now I need to buy another because it is past 12 months from purchase.The range has had 5 service calls and still not right. The stovetop cooks very hot. When the burners are on the lowest setting the fluid in the pan boils. The convection oven does nothing that a convection oven is supposed to do. It does not cook evenly nor faster at all. The left side of the oven cooks hotter than the right even after services calls with Samsung finally saying they cannot guarantee even cooking in the oven. For example if I have 2 bread loaves in the oven one will be done and the other is still raw inside. Everything that is cooked needs to be monitored because every time I cook it requires a different time to cook properly. Will never again purchase a Samsung appliance. Poor product with worse customer service.

We purchased the Samsung RF266AASH from Lowes four years ago when we moved into our new house. We are currently on the 4th repair for the same problem. The refrigerator stops getting cold. Yesterday, we find out Lowes will no longer repair Samsung appliances. I will tell everyone I know to stay away from Samsung appliances at all cost. It is just not worth the hassle. I even paid for the extended warranty which was supposed to cover food spoilage but that never happened. Im very disappointed!

Four years ago I purchased a Samsung Counter Depth Refrigerator. Last year the refrigerator quit, the repairman said the entire back was frozen. We surmised it was due to the ice maker being housed in the refrigerator (not the freezer), we defrosted it and I quit using the ice maker and turned it off. We use a countertop ice maker now. But lo and behold, it has done it again. This time I contacted Samsung who referred me to an authorized Repair person who ordered the parts to repair the refrigerator. It’s been a month now and I AM STILL WAITING!!!

I bought my RSG257AARS side by side refrigerator 4 years ago. Everything was great with it until the compressor stopped working properly and all the coolant leaked. When I called an appliance repair shop they told me that Samsung only lets people who are trained by Samsung repair their fridges. She was very nice and told me where to go to find someone in our service area. Here in the DC/VA/MD area I could initially only find 3 people who would work on my fridge and it took me a week and a half to get an appointment. I lost EVERYTHING in my fridge and freezer. Then, they charged by $300.00 for a visit! Now, less than 90 days later (and the part was only good for 60-day warranty) I am having the SAME problem and now have to call a separate appliance repair place to come fix it, AGAIN! I will NEVER EVER buy another Samsung appliance in my life. The Samsung Customer Service department gives me the runaround. DO NOT BUY A SAMSUNG Appliance. Even if its the cheapest price and you THINK you are getting a good deal. Go with any other brand and save yourself the headaches.

Samsung is a joke. We have a refrig, under warranty. They sent a tech 3 times, 3rd time (after charging us a total of $220) declared nonrepairable and theyd send a check for the invoice total (we submitted all they asked for, including a photo that wed cut the cord!). Promised refund on 9/12/2018. 10/12/2018 the chat guy doesnt answer. Nothing sent. They have trained people to keep you in a crazy loop that makes you think theyre working on the problem. In the end, nothing has happened but empty promises. Do NOT purchase SAMSUNG. Theres a reason for the low rating.

Bought a Samsung refrigerator less than a year ago and have to defrost the ice maker every two weeks. Should have stuck to a more common name appliance. Would not recommend Samsung at all. It is ridiculous that an ice maker freezes up this much.

For everyone who like me are Stupid enough to purchase a Samsung refrigerator, I have a hint to fix the ice maker. Go to local convenience store & buy ice to load in it. This piece of crap was engineered wrong. After numerous calls & at least 3 service calls it has been out least a month now. I will NEVER buy anything with Samsung.

The microwave works adequately though Im not thrilled that I have to press 1 0 0 rather than 1 for one minute, etc. Sometimes the reheat works great and other times the food is just lukewarm. This microwave was on sale so I cant complain.

Lets start with a Samsung refrigerator, model RF260BEAEBC/AA, that had a failed ice maker in first six weeks. After working with Samsung call center to do troubleshooting, no change. Now with outsourced service company, USSI, who can be reached for updates through a toll number, not even a toll-free 800 number. Company has not vested interest in Samsung product quality, as they service other brands also. We will be without ice maker for nine days before the hoped-for Monday call from service to schedule a service visit. I can tell you, the USSI call center rep was about as cool and indifferent to my problem and the delays as you can get. In the future, will try to stay away from products where company is not fully invested in the warranty and service aspect.

We bought a Samsung Stove Top/Oven last September. On July 31st, a regulator malfunctioned which prevents the gas from turning off. We immediately called Samsung, which (after several phone calls) said that they would give a full refund (instead of paying for the repair). That was their choice, not ours. After two days with no response from Samsung customer service, I called back and (after 40 minutes of hold time... which has been a pretty standard amount of time to wait) I was told my picture of the receipt didnt capture the whole receipt and was asked if I could take it again. I did, sent it into the same email I sent the first and heard nothing for 2 days. I called and (after 40 minutes of hold time) they told me they didnt get it. I resent it and then it was verbally confirmed that they received it and it was adequate.We heard nothing for a day or two and I called back and (after 40 minutes of hold time) they told me it was in process. I explained that we were without an oven and they assured me they understood. Ive called back every 2 or 3 days for a month... always given the same promise that today, someone will call me/email me/contact me which hasnt happened. In one month of dealing with their customer service I have only received one phone call or email from Samsung. Every contact was initiated by me and every email has gone unanswered--even when I request and demand an answer. on August 17th I was told that my refund request was rejected because my receipt was not a valid bill of sale because it didnt have all of the required information (that is, the model number and name of the stove). This was the only receipt I was given, so I called the local store. They sent me some screen shots of all the information they had, which I forwarded to the emails provided to me by Samsung. In the 12 days since, I still have not heard anything from Samsung. They have not called back (as they said they would), they have not answered an email (which they said they will). If I call, I cannot speak to the same person I spoke to the day before, but must listen as this new person assures me they are on my side and want me to get my refund and assure me they will call me back (which NEVER HAPPENS). When I ask to speak to a supervisor (or executive customer service) I wait for 40 minutes and still get zero help. What a COMPLETE DISAPPOINTMENT the oven has been and what a complete and total mess their customer service has been.

I havent had my Samsung model RF195 refrigerator two years and water and ice are forming under the vegetable drawers. I was told the drain is plug and it could cost up to $150 to fix. I will have to unplug my refrigerator for 2 days and they will have to put in a new improved part in the drain that is deeper and replace another part along with it. The company I purchased it from who is also my repairman stated he just repaired another one the previous week. It sounds to me like this is a huge issue with Samsung refrigerators. I am not happy about putting $150 in a less than 2-year old fridge. Samsung needs to step up, take credit for the mistake, and offer some type of resolution to the solution!

We purchased a package deal on 4 Samsung appliances in the summer of 2016. It was suggested that to update our kitchen for potentially selling it that new appliances are a must. The units that we purchased from HHGregg are VERY disappointing. The dishwasher DW80J3020US is very quiet, which is nice, but since there is no latch to lock the door, occasionally we open it mid-cycle forgetting it is on. There is no way to continue the cycle; it has to start completely over. We contacted customer service asking about this and they confirmed this. That is poor design. For the microwave model ME16H702SEB, you cant cook something and use the timer at the same time. It may seem like a small thing, but it is very inconvenient. Again, poor design. We are extremely disappointed in the quality of these units and the lack of attention to detail. They are cheaply designed. Stay away from them.

I have a 3 year old Samsung refrigerator that went out Labor Day weekend. We had a total loss of food due to this. I contacted Samsung they set us up with one of their contractors on a priority call. With that said it took them 7 days to come over, the repair person said his leak detector for Freon did not work so he came back the next day. No leak was found so they would next step order a new dryer for the unite.That took 8 more days to come in. When the 2ND repair person came with the dry he first re checked for a leak and out it in the sealed system. So the dryer was not even needed. He sent the information via his phone to Samsung that day and told me I would be contacted with in 48 hours. Well I tried to contact Samsung and let them know the 48 hours was up and after 1 and on half hours on hold I finally was able to speak to a person. That gave me a new case number and ask for receipt information to be sent via eFax once again the 48 hour rule goes in. No call back so I take the one hour and forty five minutes to call back. Finally have the correct person on phone that tell me what the first person said was not correct and I needed to email the information to her. I told her we have gone 25 days waiting on them and not having any way to have cold food in out home aside from an ice chest and really was beyond frustrated at the lack of help I was getting, her response was it will take 48 hours to the buy back department to contact me. I ask if I could speak to the them or have a extension number to not have to spend that long on hold and constantly get a wrong area to pick up and was firmly told no! I informed the lady that if this was to be a buy back I would like to just know if it is okay to purchase a new refrigerator and would Samsung send me a check at some point to reimburse me. I was told in not a nice way I could buy anything I want but Samsung would set the terms as to how I would be paid that we must keep the dead unit until further information was sent to us. So here we are with nothing still - there is no excuse for this to happen. We have lost all food, cannot have or store food and really need a company that give a ___p.

Samsung refrigerator model RB217ACRS/XAA is simply a terrible appliance. Firstly, it is so loud! Every time the ice maker comes on, it sounds like an earthquake (I live in California). On several occasions, my guests have actually gasped. If its ice time, you have to turn up the TV. Its so loud, its ridiculous! Secondly, the handle on the freezer routinely snaps off.And then, at 16 months post purchase, the ice maker, the freezer and the control pad on the front of the door stopped working. The repairman told me, with a straight face, that I wasnt closing the door properly. Im 54, I have a masters degree and I raised two children; I know how to close the door. Thankfully I had an extended warranty. It’s the only one I have ever purchased. I should have known when the salesperson was so adamant that I really needed one for this refrigerator. I just thought they were being pushy, now I know. The repair was made, and I was reimbursed for lost food.But now, well, this 18 month old Samsung continues to frost-over on the top shelf (of the freezer) and not be cold enough on the bottom shelf. Yes, I have tried changing the settings; Ive tried everything. I can only use the very bottom shelf of the freezer, because the top shelf is frozen over. However, on the bottom shelf where the cardboard boxes (like the one where frozen entrées are in) are wet and disgusting. As for the ridiculously loud ice maker, I have to dump the ice every other day or it turns into one big rock. I thought I was being so smart and cool when I bought this Samsung refrigerator - it was rated so highly! Well, learn from me; dont do it. It’s the worst appliance I have ever encountered. They make good TVs, but leave it at that!

Samsung DMR78 series dishwasher - We bought the Samsung dishwasher hoping we were getting a great dishwasher. Not in the least. We bought it from Future Shop. They did nothing to help us with the problem. Our dishwasher does not clean the dishes at all! We have tried everything. If you put dirty dishes in, they come out dirty. I have to wash them all by hand then put them in the dishwasher, so whats the point? So it looks really good but does not clean the dishes. Thanks, Samsung, for nothing!

I purchased a Samsung 2 door with freezer drawer from Best Buy a little over a year ago. First problem was a build up of frozen ice under the cool select tray. I chipped the ice out figuring it might be some water that leaked under the tray by accident. Two weeks pass and the same thing happens again. I call Samsung and of course they say the warranty is out and they cant do anything to resolve my issue. A week later the ice maker goes out. How can a year old refrigerator have these issues? Samsung offers no remedy for the problems and the customer service is horrible. That was a complete waste of $1500.I will never purchase a Samsung product again. When I see people looking at Samsung refrigerators, I immediately tell them the issues I have and for them to look at the reviews before making the same mistake I did buying a Samsung refrigerator. If Samsung refuses to help me Im going to help others by persuading them to stay away from the Samsung product. I even took pictures of my issues to share with potential Samsung buyers.

The idea of a flexible double oven was appealing and why I bought this oven. But it doesnt work as well as I thought. With the divider in and only heating the top oven, the bottom still gets hot. It just doesnt isolate the two spaces well enough.

We purchased this microwave (SMH1987ST) in July 2010 and never had a problem until a month ago. The microwave would just come on by itself randomly, usually in Baked Potato mode. Only opening the door would shut it off. It was terrifying because I had no confidence in leaving home or sleeping at night with it plugged in. I googled this issue and found common complaints of the same nature on many different forums, a good bit of them here. I then called Samsungs customer service line and got the run-around that it was no longer under warranty and theyd send a tech but it was on me. I then posted on their Facebook page with the issue and was told to call back and ask for the Executive Customer Service team. When I did, I got a little pushback on being put through to them but eventually was. I told the Exec team representative the issue, that they knew about it and that there were over 300 complaints on this website alone. That seemed to get their attention. They sent out a tech last week, he ordered the part and came back today and installed a new control board free of charge. He did say he frequently sees this same issue or the one where people get the dreaded SE message and the microwave panel doesnt work at all. My advice is to be firm and use social media to get their attention. They WILL make it right when pressed to do so. I never would have pursued it further had I not seen other posters say that asking for their Legal Dept. or mentioning the bad reviews got them satisfaction.

Remodeled kitchen at the Shore. Bought Samsung Refrigerator and dishwasher. After reading Consumer report. Right off the bat dishes were always wet, never dried, had to hand dry. Called Samsung and was told to turn my hot water heater up and use on sanitize and heavy load settings. (This is great way to save energy.) This really did not accomplish much. Dishes still wet, still had to be dried by hand. This dishwasher is only used on weekends in the summer maybe at most it was used 20 times the first year. Second summer by 4th of July used around 6 times and a grinding noise started. Not all the time but at end of cycle. Called repair person (independent) 4 people refused to work on Samsung. I found one repair person who I paid $200 dollars to come and he told me I needed a new motor, which would be upward of $300. Washed the dishes for the remainder of that year. Third summer, called Sears, got a service contract for all products purchased from them, $300. Sears came and replaced pump, and said there was lots of plastic rack clips in pump, we counted 4. I never raise or lower the rack. The clips broke from just simply pulling it out and pushing it back. I was instructed to do this gently. That was 4 weeks ago. SE light came on and dishwasher stopped, after at tops 6 uses and gently moving the rack back and forth running hot water for 3-4 min. until very hot before turning on dishwasher at heavy and sanitize load. After a two week wait for service and another week for parts Sears is scheduled to come and replace pump and motor and all the rack clips. This will still be under my repair agreement with Sears (thank Goodness). So far my 3 year old Samsung DMR78DHS $800 plus delivery and installation has cost me $500. That is $1300. divided by the times used 30 = $43.33 each times it has been used. WOW!!! Not counting energy cost. I have no expectation that this scheduled repair will last. I hope it will until the end of summer and I will plan on buying a new dishwasher. I will under no circumstance buy another Samsung product. I wouldnt pay sales tax on another Samsung product if they gave me one. Not worth the trouble.

One year after purchase, just after the warranty period finished, we found water freezing under and in the vegetable drawers. A month later we realized the paint was peeling off the handles. Searches online indicated other customers with the water problem had multiple service calls with no solution. Thinking that perhaps Samsung had found the solution since those calls happened, I tried contacting them. Since I had read of the same problem and the cause, I defrosted my fridge and was able to describe to Samsung exactly what was happening... but they wanted to send a service tech and charge me for the visit. I did not want to go through the useless repairs that other customers have gone through with no guarantee on their repairs, so we have not had a repairman. Every two or three months we defrost the fridge. Now the handles are looking awful and I dont know if they can do anything other than replace them with handles that have the same defect. I would like some real customer service from Samsung, but I just get boilerplate answers.

I bought all Samsung (CRAP) in 2008. I have had nothing but problems. The dishwasher is falling apart with cheap plastic parts and control board had to be replaced in 1 year. The microwave part inside keeps melting from the heat. I had to buy 3 of them. Now the refrigerator has pooling water under the crisper drawer. I have to take the drawer out every couple of weeks and wipe it out. When you go to store, stay out of Samsung aisle.

Like everyone else, I have a Samsung microwave that is less than 2 years old and having a keypad problem. It starts up on its own, runs the Baked Potato program and eventually stops with the code -SE- displayed. I need to unplug the unit, let it sit for awhile, and then plug it back in to get it working again. I agree that Samsung needs to do something about this. The problem is too widespread. I wont be buying any Samsung items until they convince me that they can make good on fixing their problems.

This wash machine has a wide variety of settings for washing. The bedding and waterproof items setting is very helpful. Without the center cylinder things like this can tangle, but not so in this setting. The spin cycle does a great job. Much less dryer time is needed. The water jet inside the washer is super handy to touch up items with a stain before the load. I wondered if I would use the deep fill water option since my old machine used a lot more water. But I have not felt the need to use it yet, this washer gets clothes nice and clean without all the extra water. I love that it reminds me when it is time to clean the machine. The self clean cycle is great. You will enjoy the little chime that goes off when the load is done. Highly recommend this washer!

I purchased a new Samsung refrig 267 that has had a few service issues. The ice maker is very noisy and does not work smoothly, but the largest issue is the cooling system that leaks water and freezes under the cool pantry drawer. I had an authorized service agent come to fix the problem, but after an hour and a service charge, he said it was not repairable. Samsung will not stand behind the product and would not help in any way. Due the fact that they have thousands of unhappy product owners, I would hope that they would take responsibility and own up, even if it takes replacing the product at no charge. I understand the later models have new technology that eliminates the problem that thousands of current owners are stuck with.

I had the same problem with my Samsung fridge. Only had it for 2 years and it kept making these loud buzzer noises like the kind you hear on a game show when you answer incorrectly. And clunking sounds - and finally the defroster iced up and we had to unplug to thaw. Then it did the same thing again 2 weeks later! Had a hard time finding a service guy to come look at it - no one wants to deal with Samsung - said they get no support. Anyway had to order a new defrost unit - it took 6 weeks - I am not kidding! They replaced it when it came in and 5 weeks later - here I am again the exact same problem! Im done with it - taking a $1,500.00 loss because cant afford to keep replacing the part. Buying an American made fridge this weekend. They make good TVs and cameras but have no clue about appliances.

Buyer beware of Samsung products. Purchased a new refrigerator last Oct. It started to leak water at the ice dispenser and the energy saver light quit working. After numerous calls to Samsung and Consolidated Electronics and several hours of my time, I still have not been scheduled a repair date. Can you imagine telling a customer it will take a month to get a repair person out to look at the refrigerator? This will be my last Samsung product - Samsung Model RS261MDRS.

I just purchased a house with all new Samsung appliances, including the dishwasher. I am impressed with the Samsung, it is huge, and it cleans wonderfully. Its quiet, and I love the soft push buttons on the top of the door that are hidden from little fingers. It has great little chime noises that let you know when the load is done.

Purchased Samsung Dishwasher Nov. 13, 2013. The unit has failed three times in less than a year. Problem - unit would run about ten minutes and then stop. Failure showed as a drain failure problem. Restart the machine and it would complete total cycle. Main board replaced, no help. The ECS sensor part no. DD82-01118A was replaced and fixed the problem. The unit worked for seven months and the problem has returned. Technician ordered a new ECS sensor. The part has been on back order for three weeks. Looks like Samsung has a design problem.

I bought a Samsung refrigerator. The ice maker in the upper part of the refrigerator died. Samsung did not help and neither did Lowe’s. Not only that, no one works on Samsung refrigerators in the state capital of Montana. Just stay away from these refrigerators and dont buy from Lowes. They just blow you off when you have a complaint.

I will NEVER purchase any Samsung products ever again. I will also let everyone I know to never purchase Samsung products. I purchased a Samsung refrigerator one year and almost a month ago. The refrigerator has completely stopped working because Samsung put a faulty part in the fridge. They will not do anything to help me or fix this problem because the warranty is one year and it has been 22 DAYS past the warranty. Samsung has told me I will have to pay $160 just to look at the refrigerator + parts which they would not disclaim to me an estimate of how much the part could cost. I had a technician (not from Samsung) come out and look at the fridge prior to calling Samsung and they saw that Samsung had put in a cord that was supposed to have 3 prongs but was broken and only had 2 prongs. They informed me that they could replace the part which would be at least $250 dollars. However that still will not guarantee if the refrigerator will still work because the faulty part might of completely damaged the fridge for good. The technician informed me that I was lucky because the refrigerator could have completely blown up due to the faulty part. I called Samsung after I had learned what the issue was and they would not do anything about it unless I paid for them to fix the fridge and they did not guarantee that even after paying that if the fridge still does not work that they would do anything about it. They basically told me that I would have to keep paying more money to get it fixed because the warranty was up 22 days ago and it is now no longer their fault. What company puts a BROKEN part into an expensive and large purchase putting a household family in danger and then doesnt own up to it nor replace the part?! This is the worst customer service I have ever received my whole life and I am 55 years old and have owned many homes and many appliances in my lifetime. Samsung makes faulty products that are a danger to the consumer and then charges the consumer ridiculous amounts of money to fix it. What a greedy, dishonest, unreliable and manipulative company. Do NOT buy a refrigerator from them!!!!

My wife and I bought all new Samsung appliances 2 years ago. First the dishwasher failed. They couldnt find anyone in my area to work on it and made no attempt to honor the warranty. Did repairs myself. The refrigerator has been nothing but issues freezing the coil up, the fan being bound in ice and now the ice maker died. 1 week ago the microwave died and it now need the whole control panel. Samsung has been useless in resolving these issues so Im stuck fixing them myself. What a huge waste of money. Do not buy Samsung appliances. Guess my stove will be next.

I tried to warm up some leftovers and the Samsung microwave model SMH9187ST just stopped. I reset the time and tried again only to have the thing display X and 0 and then went dead. I checked the circuit breakers and all were fine. I checked the manual and unplugged the unit, waited a minute and plugged it in but no luck - still dead. I called customer relations and Gerardo informed me that the unit was out of warranty and he could schedule a repair at my cost. I informed him that this was our first Samsung appliance and having it break just over 2 years when we only warm up leftovers is not acceptable. I told him that we had a LItton counter top microwave which we had for over 20 years without any problems and sold it when we purchased this unit. He checked for any recalls and said that there were no issues similar to mine and I would have to have it repaired. I told him this would be the first and last Samsung product I will ever buy and I will tell my friend and relatives not to buy this crap. I, too, checked Consumer Reports prior to buying this unit just like one of the posters here and bought it because they gave it a good rating. I will not trust them anymore.

I bought RF28HDEDBSR Samsung french door refrigerator in Nov 2014 from Home Depot Canada with ESP for 4 years. Come Feb 2017, the refrigerator started making annoying sounds, sometimes for the whole day. I requested a service under ESP with Comerco. Response I got that as long as the sound is not affecting the functionality of the unit, they cant fix it. Within a week or so the fridge stopped working (freezer part was fine). I filed another complaint to Comerco, the technician visited us and said a part needs to be replaced and it would take 1-2 weeks to come as it was back ordered. We were without the fridge for more than 2 weeks. Anyways, within 10 days or so the part was replaced and we were able to use the fridge. Like they say good times never last for long, it happened again. The refrigerator stopped working again in August 2017 (similar to the last time it started with the unit making loud noise). I called up Comerco again, this time I asked them to provide me a permanent solution to the problem. Its been more than a week now when we are without the fridge. According to comerco, it might take another 1-2 weeks to get it fixed as the part is back ordered (as usual). So big NO to the Samsung refrigerators. Problems with Home Depots extended service plan with comerco will be explained in a different review.

Samsung being ridiculous by charging $62 CAD + $10 delivery for stamped piece of plastic of unspeakable quality to replace the door bin. The whole fridge costed me $1200. Keep off the Samsung products if you could.

Samsung dishwasher model dw80h993. This dishwasher is a piece of junk, I have had technician out twice and now I still have problems with the drain and now its out of warranty, bought in Dec. 2014 and the hose is not kinked. I would not recommend anyone purchasing a Samsung dishwasher. I think if a manufacturer claims they have a reliable dishwasher or anything they should back it up with at least a two year warranty. Dissatisfied with Samsung. Will not purchase anything in the future.

We bought a Samsung refrigerator from Home Depot to replace an old refrigerator that had developed a Freon leak. When the new refrigerator was delivered and plugged it, it immediately tripped the GFI breaker. The Home Depot delivery crew said there must be a problem with the electrical circuit. Lamps and other test units plugged in to the outlet worked, but plugging in the refrigerator immediately tripped the circuit. We paid for an electrician to come out. He said that the circuit tested OK but recommended that we replace the GFI breaker. He installed a new GFI breaker and outlet for the refrigerator. The circuit tripped immediately when the refrigerator was plugged in. The electrician tested and diagnosed the problem as an internal short in the refrigerator. Electrician cost $296. We contacted Home Depot about the problem, and our call was routed to Samsung. After about 15 minutes answering questions with the Samsung representative, we were told that a local Samsung service contractor would contact us within 48 to 72 business hours. We received a call from Central Electronics Services saying that the soonest the could have a technician come out to diagnose the problem would be two weeks later - nothing could be done to advance the service schedule. We went in to Home Depot who expressed concern about the problem and said that it is not uncommon to experience problems in getting manufacturer warranty service from Samsung. We are still awaiting the Central Electronics/Samsung service technician to arrive. Hopefully the defective refrigerator will be replaced with a properly functioning unit without undue. In the interim, we warn others considering purchase of a Samsung major appliance about the poor service from Samsung. Buyer beware!

We bought this refrigerator about 4 years ago. It worked well the first year and the 2nd year onwards we started having problems. Water started leaking from bottom and water gets collected on the drawer base and the vegetable drawer also. The drain plug design is so bad that the its bound to get clogged. The drawer designs are complex and poor that food particles get lodged into the crevices between the various plastic parts and it is very hard to clean and if you try to remove them the plastic parts start to crack. Did not expect this from Samsung products. Poorly designed for cleaning and defrost system is pathetic. Even my grandmother fridge did not have this water leaking problem.

I purchased a French door with freezer on bottom; within a few months, the right side handle came off. I called Samsung and was told they would send me a new handle; never received a handle. Now, in the last few days, the left side handle’s paint is peeling, like it’s been repainted. I will never buy anything Samsung again, especially after seeing all the bad reviews.

I bought a Samsung french door fridge and paid $2500 four years ago. In December, the freezer stopped freezing. The display said temp was -2 but food was defrosted. So far, I have had 8 techs. They had changed the boards twice, put all new fan motors and thermostats all in the past 2 months. Freezer still doesnt work. So now, I have a very expensive piece of junk in my kitchen. They told me it cant be fixed.

My daughter turned on the stove. She then heard a buzzing, a pop, and saw smoke. I told her to turn it off and attempt to unplug it. My husband came home to unplug it and left it as it. I saw a white powder covering the internal glass, tiny pieces of glass on the bottom. The house was filled with a smoky (didnt smell like burning though). All the windows were opened to clear it. I started an online chat with Samsung. They told me to unplug it and wait for their people to come. That was 4 days ago. I have since had 2 chats and 2 phone calls with Samsung. Still nothing has happened. Last I was told that if I did not hear from them in 2-3 days to call back. That would be a week. Customer service has been unhelpful, unknowledgeable and a waste of time.

We are retired and on a budget save for 15 years to buy new appliances. The Samsung refrigerator has never worked properly, warranty serviceman was out three times to repair ice maker. They replaced board and ran a tube of caulking around unit. He said it was bad design and was sucking air from fridge section. It worked two weeks. Our warranty was up Sept 24. We tried to renew warranty before and they said it had to be added 90 days before it was up. My husband has brain and lung cancer and I have multiple myeloma. We have a year old fridge and no ice living in Phoenix Az. Believe me we use ice, although its just the two of us. Thank god, Im 67 my husband is 72. This seems like a very unfair practice by Samsung. We have had many other appliances over the years and they have worked well. The old fridge is 15 years old and still working in the garage. Thank you.