I contacted Samsung Customer Service about an issue with staining on the inside of the glass on our two month old slide in range. I was told that the issue was not covered by the warranty. That it was normal for air, steam and possible grease particles to flow through the vent above the glass. I was told that it should accumulate on the inside of the glass. I was told that it could be cleaned by a service technician at my expense. I told Samsung if this was a continual problem that it was a design defect. I did not have this problem with either a GE or Frigidaire Range. I was assigned a ticket number. They called a service center in Myrtle Beach. The Service Center refused to come and service the stove even though I would be paying for a service call and the repair. Samsung reassigned this repair to another Service Center. They too refused to make the service call. Samsung has assigned this to a third Service Center. I have not heard from them as of today. If they also refuse to make the repair I have advised Samsung they need to find another approach to solving this problem.Updated on 06/26/2015This is an update on our Samsung range. First the good points: It is nice looking. It functions as intended, that is you can cook on the stove top, you can bake, roast or broil. The bad points: While the self cleaning feature works, it discolored and stained the glass in the oven door. Samsungs position is that is a cosmetic issue and not covered by the warranty. If I want to get rid of the stains I would need to get one of their service contractors to come out, take the door apart and clean the glass. Another option would be to replace the door. The door is poorly designed. It draws air through the grill on the front and exhausts the air through the back. I dont know of any other slide range that does that. We have own two others - a Frigidaire and a GE. Neither had this problem during cleaning.I contacted the service department at Samsung. They were pleasant and helpful in setting up an appointment to clean the glass at my expense. The problem was that the service contractors did not want to clean the glass. Their concern was possible breakage of the glass, which they would have to replace. They also claimed that they could not assure me that the glass would fit tightly once removed. Samsung went through four (4) service contractors. Not one of them wanted to clean the glass. Two of them were willing to replace the door at my expense. The cost of which made it more appealing to buy a new stove. It would not be a Samsung, believe me.

I purchased this (Samsung Electric Stove NE58F9710WS) in October 2015. I just had occasion to use the self-clean feature. I chose the minimum 3 hour default setting. After the cycle was over and it had cooled to the touch, I was unable to open the door, and the display panel is black and wont operate. The technician told me this happens all the time; he has to install a new thermostat. He has to pull the stove out (it is a drop in so this wont be easy) to unlock the door from the rear of the unit. He advised to NEVER use self-cleaning as this will continue to happen. What a waste of money.

Bought a $1800.00 Samsung range (NX58H900WS) 1.5 years ago. Within the first year I tried to use the self-clean function and the electronics blanked out - Unusable stove. They sent a repairman who fixed it. Just tried to use the self-clean again and the same thing happened. Looked online and this seems to be a common problem - but there is no recall. They only will stand behind the fix for 90 days. I am totally out of luck - customer service useless. Stove useless. Literally the worst product I have ever bought. Will NEVER purchase a Samsung product again. A company that does not stand behind its products and fix design flaws is not a good company to deal with.

Our Samsung started making this popping sound three weeks ago. (2-3 pops per hour). I did a web search and found that many others are having the same problem. I called Samsung customer service, and was told the sound was Normal. I guess I am not quite understanding normal when it never made this sound before. I just wish Samsung would take our complaints and concerns more seriously. The sound can be heard throughout the house, its as if someone was sitting behind the fridge popping balloons. We never hooked up our ice maker so its not that. I will say that the fridge works fine in every other way. Thanks.

I like that the Samsung dishwasher cleans the pots and pans since I have bilateral carpal tunnel! Very seldom do I have anything that clings to anything. Then it is only because I have days that I will drop everything and need to let them set a day soaked in water.

Samsung Refrigerator Wont Defrost RSG257AARS - Bought Samsung 12/12 at Best Buy on payment plan. From the beginning I dealt with Best Buy, trying to get help. The back of the freezer and all the way down, the ice maker has ice on it. The ice maker does not produce much ice. It makes a lot of noise.

We purchased our Samsung dishwasher in late 2014. It needed repair within three months when water was not pumping out of the bottom of the unit. The repairman said that it was a common problem... so common that he usually had several of the replacement parts on his truck. This time he didnt so it took two trips so there was a total of almost two weeks without the machine. Since then the dishwasher has been very noisy and I should probably call the repairman again but I figure something else will go wrong sooner or later. We did purchase a Lowes extended warranty. I find that the machine is hard to load. Perhaps I should have taken one of my plates to the store to try it out. It cleans ok... not remarkable but no major complaints especially if I wash things well before I put them in. I am sorry that I bought this item.

I bought all my appliances at PC Richard when I purchased my house in 2014. The salesman recommended Samsung. Told me they were the best on the market. I purchased washer, dryer, stove and refrigerator all top of the line Samsung appliances. My dryer had to be repaired 3 times. Finally I replaced it with a Whirlpool. My refrigerator was fixed on 1/10/18, 6/22/18, twice in July and again 9/4/18 when the PC Richard repairman video chatted with a Samsung representative. Again new parts were ordered. Refigerator was repaired 9/14/18. Today 9/21/18 my refrigerator is again not working. I called PC Richard and was told refrigerator cannot be exchanged unless authorized by Samsung and since its a Friday that will not happen until next week if at all; meanwhile I should make another service appointment. I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT AGAIN. I am disgusted and extremely frustrated.

Samsung Refrigerator problems model RF217ACPN. For the last several months my produce bins have been accumulating water and then water below the bins freezes into a sheet of ice. I tried to contact Samsung and they said perhaps I spilled something. I told them that the problem was repetitive and that I did not store water in the refrigerator. They wanted to send out a technician but I asked them to give me some troubleshooting ideas first. They said they didnt have any because they havent had complaints about this. When I log into this site I see that I am not alone in this problem.

We paid a small fortune for a french-door dual drawer refrigerator less than 5 years ago. The icemaker went out in less than 3 years! The thermostat went out in less than 4 years! The sealed system went out in less than 5 years! The fan went out in less than 5 years! The covers need replacing less than 5 years! We have had technician after technician try to fix this thing to no avail! We called Samsung and got nothing! Three people from Samsung told us, You should be happy that you got almost 5 years out of it. Are you kidding me?! In case you havent noticed, Im pissed! Our old Kenmore lasted over 20 years!

Let it be known that Samsung has terrible customer service and dont stand behind their name nor products. I have a refrigerator (Model# RF28HMEDBBC/AA) that is just over a year old that is rusting on the outside as well as the black coating peeling off. They are telling me it is Cosmetic Damage and not covered. I could buy a new door if I am not happy. I understand Cosmetic Damage but this is not a scratch! It is rust!!! I have contacted them numerous times only to be told they can have a service tech come and take a look but I have to pay for it. The complaint escalated to higher customer service just to tell me that they have not previous complaints about this so there is nothing they could do.

Ive been so disappointed since I bought my Refrigerator at Lowes in 2011, paid over $1,000 and have had it serviced so many times. The ice bucket cracked, then the ice maker broke, it had a water leak. They had to remove the panel. It was FROZEN. Now, called again because I dont know if its the fan or motor, I hope my food doesnt go bad. Im upset because of all the problems I continue to have and have to get another service contract just so I can keep it as long as I can. The first refrigerator I had lasted 10 years and I didnt have as many service calls as I do with this Samsung. I dont think I will be buying another Samsung refrigerator again. Too many problems!!

I had the refrigerator for about a year when I poured milk for my cereal and I noticed it was spoiled and there was a bad odor in my refrigerator. Come to find out, the coils had frozen over. I called a repairman and he told me to unplug it to let it defrost. It worked for about a month and it continues to freeze every few weeks. After reading the reviews, I dont want to lose anymore food so Im just going to invest in another brand.

Call Samsung repair March 9. Their technician came out March 15th. Said it was a failed compressor and it was still under the 5-year warranty. I have been on the phone for 2 1/2 weeks. Today March 22, 2018 theyre laugh while putting you on multiple holds. Customer rep told me to fix it myself and then submit my bill to them and they may reimburse me. I called Sears appliance repair for an estimate with parts and labor. It would be between $590 to $700. We paid $1169.00 for our Samsung refrigerator. It should not break nor should we be out of pocket $700. Plus we lost all the food in fridge in freezer. Go to Samsung FB page. They treat consumers horrible. I have called multiple times, filed a complaint yesterday with BBB, Attorney General & CFPB. They the compressor is still under Manufacturers Factory Warranty. It has 3 of the 5 years left. There should be a Civil Suit filed against Samsung. Worst Refrigerator ever. Customer Representatives should all be fired. They are rude and lie to you. Ask for your ticket number that they have had for weeks. The automotive service knows my name when I call to get me right over to their rude customer service reps at the REPAIR Line.

Bought Samsung range, refrigerator and microwave at the beginning of 2013. The microwave died after 2 days and the Lowes representative let us return it. He said he had seen a lot of problems, so we got a GE instead. The touch pad on the range never worked properly and have had techs out here 6 times. They can never fix it in one call. They have to diagnose, then order parts. It is now broken again and we are due to have a tech come out on September 1st. Every time they come, I have to miss 1/2 a day of work. No weekend appointments available. The handle on the refrigerator broke off and they repaired that. Now the plastic shelves are breaking. These products are very cheaply made. DO NOT PURCHASE!!!

Dont buy a Samsung Refrigerator!!! Our Samsung has been the worst of worst. Two months after we bought a $3000.00 one the whole electric panel went out. Everything thawed out. They kept playing games about paying for the lost food. They never did reimburse us. Ours broke down 4 times in 2 years. We also had to replace both of the ice makers. One of them 3 times because the water leaks underneath it and freezes the mechanism that turns the ice out. Then when you try to get ice from the dispenser it cracks the ice maker and it has to be replaced. The water also leaks down in the inside of the refrigerator and runs under the storage bins and then on the floor when you open up the fridge. After replacing it 3 times we just dont use it.Samsung does not stand behind their products. Even though our fridge was without doubt a lemon they never replaced it. They play constant games of lost paperwork and unbelievable stalls until you just give up and pay to have it fixed yourself. The problem is they can stall forever but you cant go without a fridge. My daughter bought the same model as ours and she has had a lot of the same problems. They never fixed hers either. Never will I buy a Samsung product again!!!

On day two after bringing the fridge home it has been making multiple loud noises. Ive only had the fridge for 1 month. So I look up the fridge and found multiple complaints and lawsuits. Filing with the attorneys office.

Over 2 months in and my refrigerator under warranty is now unrepairable. Got and exchange number from Samsung and called. Have to wait for another 3 to 5 business days for them to get back to me to resolve my complaint. Are you kidding me ? Its been over 2 months and now its just a complaint to you? All my appliances and tvs are samsung. Huge mistake.

Compressor failed. 5 months and numerous trips out they replaced compressor. Lost lots of time and money taking time off from work. Had to get a chest freezer just to have a freezer for the 5 months of attempts of repair. 2 months later. Failed again. Horrible product. Technician said it is a problem child and suggested get rid of Korean and buy American.

We brought a Samsung 4 doors black stainless steel refrigerator in the Fall of 2016. Three months ago refrigerator and freezer stopped working. First was the compressor. They changed it. The refrigerator did not work! They founded leak in the sealed system. It was fixed. Now two months later the freezer not working again. Never again SAMSUNG!!!

Purchased my Samsung French door fridge from Lowes in June 2014. Immediately noticed that ice comes out very slow. After a year the ice stopped coming out at all. Could not figure out how to get the ice maker opened up so called Samsung. They told me to change out the water filter ($60) and that would fix it. I assured him the one year old water filter was not the problem but he guaranteed me it would fix the problem. Of course it did not. Because you know you are going to be on hold with them forever I waited several months to call again. Now the door flap on the left side door has had a spring broken and does not close properly. Called again they finally agreed to send someone out to look at it. Need a new door flap ($80) and when I described the ice problem the tech says oh yeah, I have fixed lots of those. Samsung knows about the problem. It costs $200 in parts. What?? I called to argue that they should pay for the parts. Getting the runaround and not getting anywhere. Worst $2000 ever spent! Never again will I buy a Samsung product.

We bought this DMT800RHW unit because we were satisfied with their refrigerator. This is a top of the line unit. Too bad we didnt see all these negative reviews. From the start, we had problems. First, a small plastic wheel on the bottom rack was missing when it arrived. I called to ask them to just send a wheel I could snap on in 10 seconds... Nope. They had to send out a technician. Then those wheels were rubbing on the lower right side of the door gasket, and eventually dislodge the stainless steel grip in that area that went around the whole door to hold the rubber gasket. It was tack welded on, so they said the dishwasher was a loss. They would not repair it. They decided to refund out money, but not installation, which was the good news and policy by Samsung. To do that, I had to rip off the identity label, cut the power cord off and take a picture of all that to send into Samsung. This was not too easy to do, but we are fairly assertive with Samsung. Since Im handy with mechanical and electrical systems, I put it back together. I also screwed in the stainless steel gasket holder and had a new dishwasher for free.... or so I thought. A couple months later, I started getting error codes 0E and 9E which mean low water level and high water level. When this happens, the cycle just stops. This increased in frequency over a year. Unplugging the unit then plugging it back in would seem to fix it for a while. At this point, the unit constantly gives these errors and seems useless. When it is turned on, the unit will fill with water and empty itself about three or four times without actually starting to spray water inside - like it is in some self-cleaning cycle. Then one of these error codes comes up, but the water is not low or too high.The design of the bottom of the dishwasher is really very simple and easy to take apart (Phillips screwdriver tip only), so I did that and cleaned it out thoroughly in first attempt. There seemed to be some debris blocking one channel. After this attempt, the same thing happens... three or four fill/empty cycles then one of the two error codes. I would like to take it apart further, but am not sure what to do as it may be a sensor or circuit board error. On other matters, I have noticed how the internal plastic parts seem to be deteriorating from the dishwashing process.From all these posts in this forum, clearly Samsung has engineered a unit that is defective in so many ways. I am disgusted by Samsung as well, but at least I didnt have to pay for my dishwasher!

If you are expecting this oven to have two separate single ovens, you are terribly wrong. When we bake something in upper single oven the left side of the tray baked perfectly while the right side had raw dough. Of course we contacted to customer service and they promptly responded and send in a tech. The tech stated upper single oven will not bake unless you take the separator out and use whole thing upper and lower single ovens as whole one, despite the product sold and stated that it could be used as 2 single ovens. We called customer service again and after 4 complain tickets and 3 tech visits we learned that we paid 350 additional dollars for the good looks of lame product. This product CANNOT BE USED AS TWO SINGLE OVENS. You cannot use only upper single oven to bake. Last tech even stated on the ticket that, as customer we refused the repair after we lost 3 days of work to meet with theses hopeless people of Samsung techs. Not to mention they seriously check if the electrical power supply is good with voltage and amps on gas oven. They question my wife if she has a clue about the convection oven. Yah! Two different counties certified her as restaurant manager for fun and she ain’t been in restaurant industry in last 20 years. Also to the credit of Samsung they have great 1 year manufacturer’s warranty but unfortunately it starts from the date product manufactured. So if you purchase an oven & stove in Dec 2018 and that unit is manufactured Feb 2018, your one year manufacturer’s warranty expires on Feb 2019 so enjoy your 2 months worth of one year warranty. We have Samsung TV, Home Theater System, Refrigerator, 3 Samsung smart phones and this oven. I can proudly say this is the LAST product I purchased from Samsung. I dont want to see the word Samsung in my house anymore. Now if you are planning to purchase this duo oven I would suggest you to buy yourself a dutch oven and a ton of firewood, at least you can enjoy great outdoors with real fire and may have some good smores cooked evenly. That will be a lot more satisfying than losing tremendous time and effort try to explain people that their product is not doing what it supposed to while they were trying to achieve a different result with sending 3 techs to same issue. I am done with Samsung brand. Good luck to you.

Bought brand new on 8/9/2013, within the first 6 months the ice maker quit working and we could not open the ice maker. Samsung said it was due to a defective motherboard. Fridge was under warranty, they fixed it no problem. New this last week 10/5/2016 the fridge will not stay cold. It stays about 52 degrees. The freezer works fine, but the fridge not so much. Tried resetting the fridge like they said, power cooled it for 24 hours and its still not cold. Called Best Buy because thats where we bought it and they are usually pretty quick to repair, they said that THIS fridge has a reported compressor issue. If the compressor is bad, it can NOT be fixed and the whole unit will have to be replaced. I have to wait until tomorrow to contact Samsung Repair. Has anyone else had this issue? I am thoroughly irritated that this is the 2nd issue for this fridge, which is just now 3 years and 2 months old. Ridiculous! For the amount of money spent on the unit, this is not acceptable.

Samsung very good but not great. Ice maker is problematic, water filter replacing can be messy, water lines can back up and freeze. I suspect these are the same type of issues with any 2 door, front water accessible refrigerator.

Dishwasher works ok, not great, just ok. Been trying forever 2 months to get 4 screws for this dishwasher, yet they are unable to send them to me? WTF?? Almost $900 for a dishwasher and they cant send mounting screws?

Do not buy Samsung products!!! They do not stand behind them. My ice maker has not been working since day one. It freezes over, no ice and its impossible to open it up!! I called and they said, Sorry its not covered under your warranty!!! They are aware of the defect...But dont care!!!

The doors to my Samsung refrigerator are supposed to be stainless steel, but they are rusting. I have cleaned the stainless using mild soap, hot water to clear gunk, then wipe and apply a high quality stainless polish. I started seeing the rust a couple of months ago and have been cleaning them up. Although I am cleaning them, the rust is now starting to pit. This refrigerator is only 15 months old! I bought through Sears including the warranty, but they are saying rust is not covered as it is a cosmetic item. I called Samsung and they immediately said there was nothing they would do as this is a cosmetic item. If this were steel or if I had been scrubbing the front with steel wool, etc., I could understand their stance, but this has been well cared for. By the way, did I say this was our second refrigerator in one year?! The first one died within a month, three days before Thanksgiving! Sears says theyd send a tech in two weeks! The local Sears store sent a new fridge out the next day, but we lost $400 worth of food and although we bought the extra protection for spoiled food from Sears, they would not cover the food as a tech did not look at the refrigerator first!So, next with our new refrigerator, we have had two icemakers and still have lots of problems with it! I would not recommend this refrigerator to anyone! Neither Sears nor Samsung would do anything for me regarding this issue. So my $1200, 13-month-old investment from Sears is now rusting in my climate-controlled home! I do not recommend either Sears or Samsung as they have lied about the material this refrigerator is made from.

This Samsung range takes 60 minutes to reach 475 degrees. If you open the oven door, the temperature quickly drops. Broil function won’t work. This range has been used about 6 times in the last 3 years. We bought this for our vacation home 3 years ago. It was part of a package deal refrigerator, range microwave, and dishwasher for $5200. 9 months ago the repair service changed the master board for $300. When we returned 2 months ago, it still doesn’t work. Repair wants to change master board at our expense. 3 month guarantee on this part. Again we have joined a class action lawsuit against Samsung. Please google Samsung range lawsuit to substantiate my complaint.

In Sept 2015 I bought a Samsung NE58F9500SS slide in electric range. Within 2 days we noticed cracks on the glass cooktop which kept spreading. Went to Lowes, where I bought it, and showed them pictures. They immediately replaced the bad one. It is 11 months later and I have the same problem, cracked cooktop. I called Samsung as it is still on warranty. Tech came to my home and told me he thought it would be approved. He showed Samsung a video of the stove in real time. Without any dialogue Samsung denied the warranty saying it was customer abuse. I have 4 other Samsung products but this will be my last.

2014 I purchased model RF217ACRS refrigerator from Sears. Went well until I had problem when the freezer defrosted and lost all my food. Called Samsung and they gave me a company to come out. They came out and recharged the unit. Okay for a couple weeks and put dye to see if there was anymore leaks and to seal any leaks. About three weeks later freezer went to 57 degrees. I called and rep came out. He pulled lower freezer panel and he asked me when I replaced the coils. I told him it was a new fridge and only purchased in February of 2014. So as I see it I purchased a reconditioned fridge from Sears at full price. Still waiting to see what they are doing to do. I also made purchases of a stove and dishwasher at the same time. Took picture of the reconditioned coil also.

I had purchased a Samsung Fridge double door of 325 ltr capacity during Jan 2011. The Fridge was not giving good response right from the date of purchase i.e. watering, freezer not working, frequent sensor and motherboard problems. I had complained to Samsung that you have delivered a faulty fridge, so replace a good Samsung Fridge or repay the amount. They did not lisen any one of my offer to satisfy the customer. They CHEATED ME and assured that we will rectify the issue and deliver you perfectly. They took the unit to service center and got repaired. Till date I am facing one or the other problem in every 4 months time and I require to pay for each service and even I have to pay to the technician for just inspecting the fridge where the reply from the technician was that the proper thermacol is not available for the top door fridges and they themselves say that all top door fridges will have the same problem and hence they same problem will continue even after repair. I had a single door 190 ltr Whirlpool fridge without problem for ten years except to defrosting.A fridge is an immovable item in a house and an amount hard earned money Rs.25000 is invested on a fridge of a reputed company and if it is giving frequent problems one or other and spending nearly one-fourth of cost of fridge for the past 6 yrs is really painful and it is great loss to the customer and giving mental agony hence I have been forced purchased an another fridge from Whirlpool for for Rs.22000/- which is an unwanted additional expenditure created by Samsung company. I came to a conclusion after 6 years since I lost faith on SAMSUNG company instead of keep on spending money for repairing the worst Samsung fridge, I have been forced to purchase my old brand from Whirlpool company. Further the service center at Guindy is also one of the worst service provider and the technicians are not properly qualified, since they are not experienced and charging for the same problems from the customer and the service center is disobedient to Samsung company. Even Samsung company says not to charge for the same problem the service center either do not listen to them or leave the job half baked or not responding further even after repeated phone calls. Hence, in view of the above I advise the public NOT TO PURCHASE SAMSUNG FRIDGE AT ANY COST since all module of SAMSUNG FRIDGE are VERY WORST FRIDGE.

RF31FMSBR - Refrigerator sucks. Had it 2 months as Motors for fridge got louder and louder wakes us up at night, annoying while watching tv. Have had freezer stop working and food spoiling for no explained reason. Have had service personnel out hear replacing fans, compressors, etc. Agrees its loud but hes heard worse WTF. Still within Yr but Samsung not willing to refund as they say next time until out of warranty. Do your research - SAMSUNG FRIDGES SUCK!!!

I bought this refrigerator at Best Buy. It was a return/open box, so I was a little concerned going in, but I had no idea what I was in for. For the first 3 weeks, it was great. I loved it. It looks GREAT, especially on the inside with the LED lighting, and the icemaker worked well. Noisy, but they all are. After 3 weeks I noticed water would spurt out the back of the dispenser when I got ice or water, then the next day I noticed my ice cream was soft. The temperature controls still said it was -2, but it obviously wasnt. The next day all the ice was melted. After a runaround at Best Buy, I called Samsung. After a hassle there proving Id just bought the thing, they finally sent someone out to look at it from a local repair shop. The repairman groaned when he saw it and said that most of his calls are for Samsung refrigerators, they break down all the time. He ordered said there was a leak in the coolant line and ordered a dye pack, then came back a couple weeks later to install it, then came back a couple weeks later and looked it over again, ordered another part, then came back and said it was fixed. All was good for 2 weeks, then the freezer went out again. Exact same as it had before. He came back out and said he had to order a couple sensors and a new control board for it. Every visit he made it clear that if we were to just return it and get a different fridge. He wouldnt mind at all that hed ordered the parts for nothing. Hint after hint finally sunk in, and we swapped it out for an LG. When the guys delivered the LG and picked up the Samsung, they laughed at the Samsung and said, Yeah, they have a lot of problems. Especially THAT model. You did right getting the LG. Ive since learned this model has been discontinued, no doubt because of its horrific service record.

On July 20th, 2021, I ordered a Samsung 22.2 cu. ft. Family Hub 4-Door French Door Recessed Handle Smart Refrigerator in Stainless Steel, Counter Depth from Home Depot. I paid $3850.93 and received an estimated delivery date of September 24th, 2021. On September 19th, 2021, I received a call informing me from Home Depot that due to a change in delivery service, the order would be delivered on October 8th.On October 7th, 2021, I received a call from the Home Depot delivery team that due to not receiving the refrigerator, the delivery would be delayed until their warehouse receives the fridge. On October 7th, 2021, I called Samsung Appliance Department at (855) 716-2386. I spoke with a representative that advised that the refrigerator would be shipped today, October 7th and that the delivery was on track for tomorrow, October 8th. On October 7th, 2021, I used the chat feature and was again informed that the fridge would be shipped on October 7th, 2021, for scheduled delivery on October 8th, 2021. After expressing concern, I requested to speak with a supervisor. I was not allowed to speak directly to a supervisor and was advised to send an email. The estimated response time was 48 to 72 hours from submission.On October 7th, 2021, I called Samsung Appliance Department at (855) 716 2386 and requested to speak with a supervisor. The representative informed me that she could help. I inquired again when the refrigerator shipment would take place, and the representative stated that they wanted to be honest with me and said they did not have the refrigerator to ship. The representative then stated that it would be sometime in November before they could ship the fridge. I requested to speak with her supervisor. I opted to wait on hold. I was connected with the team lead, who informed me that there was nothing that she could offer. I informed her that I had already paid for the refrigerator in July. She advised that if I didn’t want to wait until November, I should cancel my order.I have received zero compassion, support, or transparency since July 20th. I was misled, misinformed, and disrespected multiple times. This department should be held accountable for treating its customers poorly and without any regard. Furthermore, I was misled in thinking that this appliance would be delivered when it was not. This situation has caused me and my family hardship.

I bought a Samsung DMR78AHS dishwasher 12 months ago. I started to get PE error 2 months ago. Now, it is totally dead. I called Samsung and was told that it is not under warranty anymore. After some verification, Samsung agrees that the PCB is still under warranty. But the repair technician need to charge me $170 plus tax. I requested Samsung to ship me the PCB. Samsung just denied the service. Now, my dishwasher is a piece of junk.

I have a three-year-old Samsung side-by-side fridge that cost me $1000. Suddenly last month, it started to make a noise like a motorboat. I didnt think that a fridge less than 3 years old should be having issues, as I have had many refrigerators that lasted me 15 years or more with no repairs needed. None were Samsung. Well, I called Samsung and they were not willing to do anything for me. I had to call and ask for a supervisor who was not willing to make any concessions. Finally, after telling me multiple times that the fridge is out of warranty, she says she will pay for the parts but I had to pay for the installation myself.I am on a fixed budget and the repairman, theirs, wanted $250.00 to do the job. My son can do it for me for free - all we needed was the part. So I asked them to send me the parts then for free as they offered, but she said no, I HAD to use their service people or it would void the warranty. What warranty? Didnt you just tell me 5 times that I was out of warranty? She said it would void the warranty. This is a runaround and I am looking to find out if anyone else is having this problem with their fridge. The evaporation coil freezes up on the fridge side, and I was told I needed a Temperature Defrost sensor. I found one locally and am going to install it myself, but I had to make twenty phone calls in order to find one. The part costs $11!! Rip off company, lousy products and poor customer service. Dont ever buy a Samsung fridge!

We bought a Samsung dishwasher at Home Depot. We have this machine for about 10 weeks now. We have had the repairman here six times. The lights come on telling us that there is a leak. It runs and runs and runs so we unplug it. By the time repairman comes, it resets. Nothing wrong with it. We finally sent a video to Samsung of what is happening. They replace the pump. An hour into the next dish-washing cycle, the light is back on. Samsung will not replace or refund without repairman stating it is defective. Repairman coming back Monday.

Samsung stove burners are defective!!! Once burners are utilized on high, you cannot turn down burner to low to keep food warm - you must remove pan from burner, turn burner completely off and wait for heat to dissipate before putting back on low and returning pan to burner. You cant walk away for any length of time as pans burn on high!! I am buying a coil burner to cook on as All stoves are built this way. Make sure if you are buying new to get a coil or old fashion stove rather than glass top - although they look great and clean easy, they SUCK!!!

We purchased the Samsung Dishwasher Model DW80K505US last fall. We had the service techs here to check on it as the dishes were coming out with food stuck on them no matter what we did. We did everything the tech said to avoid this problem and it didnt change a thing. Two weeks ago we received the replacement machine that Samsung sent but it has exactly the same problem. As far as we are concerned this is a design flaw. The rinse cycle is not working properly as the dishes come out dirtier than when they were put in.According to the last service tech who was here 2 DAYS AGO, it is caused by the companies trying to go greener with the machines. What use are they if they do not do what they are supposed to. I am currently using both the detergent and rinse agent they recommended and now I also am supposed to buy another product - Finish dishwasher booster. I have an issue with the chemicals as they cause me health problems so I am assuming that we bought an expensive floor ornament and will have to go back to washing dishes by hand.

We purchased Samsung double French door refrigerator in July 2015. Today it stop cooling and its not defrosting even though it is supposed to defrost itself. The technician had to manually take off the back of the fridge and manually defrost it. The problems came from the 2 sensors on the back (inside). The repair costs $150 for parts and labor. MY ADVICE TO ALL: NOT TO BUY ANY SAMSUNG FRENCH-DOOR REFRIGERATOR. ITS A VERY BAD DESIGN!

We got a Samsung fridge less than 3 years ago from a relative, that only had it for 6 months. It has never been a good unit, so when it finally quit, we were not too surprised. When asked about the warranty, we were given the runaround for about 2 hrs. from our local Sears. We finally said enough, and went and bought another one from a different place from where this was bought, with 10 year factory warranty.

This refrigerator - which is gorgeous - stopped working exactly 45 days after installation. A repair service sent by Samsung said it was repairable but it was too a job for them and recommended replacing it. Despite this, Samsung will not stand by their product and they refuse to replace the refrigerator. We are now approaching THREE weeks of no refrigerator. Samsung customer service is a nightmare. They should be ashamed - so disappointing. We strongly recommend NOT purchasing through Samsung and instead use a more reputable company who will ultimately stand by the product and the consumer.

This is a horrible product (model #RS2530BBP). We purchased it in 2008. We have had nothing but problems. First, the ice maker has never worked right. We had it worked on so much that they extended my 1 year warranty by a few months just because I complained so much. We have also had trouble with the compressor fan. Its been replaced once and will have to be again. At this point, I am considering getting a lawyer and taking legal action since I dont have money to blow on a new fridge.

I appreciate the scale of cooking control with this appliance. Food preparation can easily be controlled to complete an entire hot Meal. If the stove can’t do it youre not reading its description from frying to baking to food dehydration and air frying in the oven.

Same issue as others with the fan freezing up. This is a defect and should be recalled. There is no reason as a consumer I should be tasked with ripping the cover off every week and defrosting the motor. I have thrown out at least $2000 in food over the last 2 years. I have Samsung TVs, Phones, Microwave, Dishwasher and no issues. This side by side refrigerator is a dog. I am glad there are YouTube videos to explain how to fix this hunk of junk. Two years later and $1800 wasted at Lowes this will now be the garage refrigerator freezer.

I bought without noticing the reviews Samsung model refrigerator W815217960 on JAN 9th 2018 through online. It came to Home as a serious dent at front door. The person who bring there shows it and I said, No way”. They took it back somewhere and rescheduled 17th? 18th? And 19th? No show up till this time. My guess they are planning to give me the same refrigerator with minor repair or replacing. Because I saw my online account shows item is delivered. I am lucky to say I dont lose my money for buying these type of scrap product. Finally I understand this is not the Home Depot mistakes. In our circle lot of smart people are living to looking into our pocket. So very careful. Before buying something go through reviews.

I purchased a Samsung stove, microwave, and refrigerator with a bottom freezer. The fans kept getting louder, so we called Samsung, who would only refer us to a repair person. Even though the back of the refrigerator is sealed, and the warranty says it covers sealed parts, we were told that it didnt include the fans. We were referred to a repair company and were told it would cost us approximately $375 to repair. We looked at reviews on this website and became extremely upset. Not only is this a common defect for this refrigerator, repairs have failed, having the same problem reappear. Why cant something be done to protect the consumer. I will never buy another Samsung product, plus I read that Samsung is owned by Maytag. What do we do? Weve purchased many, many items at Lowes, where we bought these items. You would think they would stand behind their product, but no, they only sell them.

I purchased the Samsung French Door RF26V Series Refrigerator at Lowes. Approximately 15 months afterwards the refrigerator was not cooling properly and I noticed back wall inside was frozen. I was forced to purchase a used refrigerator and put in my garage because it was unsafe to store food at 45 deg. Repairman told me to unplug it for 3 days and let it defrost or thaw out and try to restart, and if that doesnt work he will come look at it. Also the ice maker just keeps pushing ice out the top of the bin causing it to break the bin - $99 for replacement. I paid $2500.00 for this appliance and I am very disappointed with the Samsung product. I will never purchase another Samsung appliance nor will I recommend the product to friends or family. This is day 2 of defrost, I feel like Im in the olden days of having to defrost the refrigerator. I am a widow raising a teenager and cannot afford to buy a new one. Thank you.

4-door stainless frig doors rusting - Purchased 5/12. Began noticing rust on lower doors within a few months which has since spread to all 4 doors. Requested service 9/14 after numerous calls to Samsung and Lowes with feedback that it was a cosmetic issue and therefore not addressed. Tech visited and confirmed rust on all doors. Cleaning product was approved stainless steel cleaner. 3 other stainless steel appliances in home have no rust (other brands). Purchased at Lowes online. Have been told by Lowes that Samsung doesnt warranty cosmetic issues. This is NOT a cosmetic issue but a moisture issue from inside the unit. Where there is moisture there is rust and potentially mold. For all we know the inside of the doors is covered with mold. Do not buy Samsung refrigerators... engineering/design issues without adequate product/service support!

We purchased a Samsung refrigerator model RF28HFEDTSR/AA - what a mistake! Like other consumers, we have had terrible problems with it - problems that are typical and that Samsung does not stand behind. This particular model has an ice maker in the freezer (bottom drawer) and an ice maker in the top (refrigerator door location) where the ice and water are dispensed. The top ice maker freezes up and has to be thawed out constantly and water drips out of the dispenser, itself. This is a common problem and a class action lawsuit has been filed - as Samsung has refused to take responsibility and address the well-known issues! In addition, the plastic shelves crack - for no reason - obviously a defect in the type of plastic that is used in manufacturing the shelves. This is another problem that has been frequently noted by consumers - yet, Samsung refuses to take responsibility. I have many Samsung products in my house - cell phones, televisions, sound bars, etc. I am very disappointed in this refrigerator, and especially in the lack of customer service by Samsung. I will think long and hard before I purchase any other Samsung products. When we first began having the freezing problem, I read on the internet how many others were having the same issue. I contacted Samsung and got nowhere at all. After being tired of constantly having to take a hair dryer and chip away the ice - I called a service to fix it - and they said there really was no fix. I had someone look at it today - and all they could do was what I had been doing - and charged me $80. They did find out that Samsung had managed to develop a fix for the problem and it would cost me between 400 and 600 dollars to do it. The service man and I both agreed that I might as well purchase a new refrigerator. This one is only 3 years old! It began having issues - of course - after the warranty period had ended. Please tell everyone not to buy Samsung appliances!

We bought the Samsung double oven glass top electric range in January 2016 for a bargain basement price of $1719, plus tax. Because they discontinued basic black we had to get the black stainless. In November, while wiping the upper oven door with a damp cloth some of the black stainless finish peeled off. I called Samsung Customer Service, if you want to call it that. They asked me to send a picture of the damage. They got back to me and called it consumer wear. I said, no its a defective finish. We went back and forth and finally, on December 5th they called me back and said its cosmetic and not covered. I said, the finish failed, and am I supposed to look at this for the next 8 years. They said I can get it fixed myself. In addition, the oven racks are so flimsy that when I had a 15 pound turkey in the oven the rack collapsed. Fortunately the other rack was right below and I was able to fix it. You have to remember to keep the pan in the center of the rack. Dealing with Samsung is worse than dealing with the VA. I will never buy another Samsung appliance. After reading the other reviews, Im really looking forward to some of the other problems I can have.

If you are thinking about buying a Samsung refrigerator dont. This is the worse product ever and I regret buying it. I purchased the product in 2013 from Lowes, they were having a sale so I purchased the refrigerator, stove, and dishwasher. I have not had any problems with the stove but the dishwasher and refrigerator is a whole new ball game. First, there are the filters (which are not cheap) you have to buy every six months to a year for the refrigerator depending on how much you use the water dispenser. Secondly, the ice maker just one day stop making ice and this has been going on for about a year as I refuse to pay almost $500 to a repairman, that the Samsung customer service (who was rude) recommended, for a new ice maker for a refrigerator that I havent had for that long. I can purchase another refrigerator for that price (I mean its only been 3 years. My GE appliances lasted 10 years before I had problems with them). We even had a local repairman come out to take a look at it and he wouldnt touch it because he said that they are too difficult to work on and he also said that he has had several calls about Samsung refrigerators for one thing or another and that only a trained Samsung repair person would be able to fix it but they want too much money. And then there is the dishwasher that seem to always feel wet on the inside even when not in use and it has a smell that I cant describe. I am so disappointed in this product. The biggest regret of my life. So I am warning you Samsung may be good in the cell phone business but their appliances SUCK!!!! I should have just stuck with GE.

Samsung Denies Refrigerator Warranty Through Confusion and Delay. Lesson Learned: NEVER Purchase a Samsung Appliance and Expect Them to Uphold the Warranty. Whoever said that Corporations have consciences has never owned a Samsung Refrigerator that failed while under warranty. We had a RF266AEBP refrigerator for 4 years. It had a 5 year warranty on closed system parts such as the compressor. The compressor failed in its fourth year. A nice long life you might say but still under warranty. This failure happened on December 20th 2014. It was not until March 10th when I finally pulled the plug on working with Samsung Executive Customer Service. Their response seemed to be designed to beat me down, tire me out, and leave me wondering and lost. We had 3 service calls over these months and during this entire time our food was on our patio where the temperature would dip well below freezing at night. Here is some of the incompetent mishandling they exhibited:They sent us a service outfit that was not authorized to do warranty work on their refrigerators. They said at one point that the compressor had a warranty, not the refrigerator. They left me holding on the phone for up to 20 minutes (but would tell me it was going to be 3 min). Said that I would have had to have purchased a warranty at the time of purchase to get coverage. They could not seem to get the magical 7000 number from the service provider. Even after we had 3 service people out, had the compressor replaced and had spent two months without a fridge, they were going to send someone to confirm that it was the compressor issue.I pulled the plug after 2.5 months when they said it would be another 4 days before we would get the form that we needed to attach the pictures to and send in the Executive Customer Service. AND, that we would need to hold on to the old unit until the inspection, forms and pictures were reviewed and by their Refunds and Exchange Department. At that point we had already ordered a replacement refrigerator. So, if you choose to purchase a Samsung refrigerator, rip up the warranty, assume that it will not be honored. If you do choose to try to get them to stand up for what they promised, be ready for months of delay and misinformation. Very sad, very sad indeed.

I purchased a Samsung refrigerator from Croma, Bangalore on 17/10/2014. Model number FF253LRT27HAJMASE. In June I noticed that some food particles in the plastic grid in freezer. My shock I found that the plastic grid is lined with Thermocol, obviously it cannot be cleaned properly because Thermocol is a porous material and particles got embedded in the same. My grievance is - why make a grid in the base of freezer compartment which cannot be cleaned by the user? Secondly, why use Thermocol embedded in the grid so it impossible to clean and subsequently it will develop fungus. The design is absolutely defective. In the door of the fridge, there are only two and a quarter racks, why like normal fridges 3 or 4 racks have not been provided?

Like many, I am the unfortunate owner of a Samsung microwave (model SMH9187ST) which is now not even 2 years old. It gives nothing but an SE code now, and since the warranty has expired, it will cost more to fix than replace. It was repaired once when under warranty but I should have known this lemon was going to break again. Before the SE code errors, it also had the baked potato function begin to work by itself. I have sent many complaints to Samsung and they finally said, We will file a repair claim, only to be told by the repair person it was out of my pocket charges. They refuse to stand by their product and I am out of luck. This is so very frustrating!

I recently replaced all my appliances and I was tempted by the Samsung style so I bought all Samsung appliances. The problem so far was the dishwasher after 2 months old. Reading on Internet I figured out the inlet valve went bad. I have tried to contact Samsung customer service multiple times. The waiting time is very frustrating. The representatives dont really know what they are talking about. They just waste even more of the time. They are very polite though but not helpful. Finally, they told me they will send me a technician. This was exactly 2 months ago. Im still waiting for them to come and repair the dishwasher. At this point we know that replacing the dishwasher again may be the best option. Tossing $500 bucks annoys me but dealing with Samsung its not worth it anymore. Honestly, I have been a big fan of Samsung but this dishwasher turned me down. Please be aware of Samsung dishwasher is NOT the way to go.

We have a two year old french door model. The ice maker dispenser mechanism seems to get frosted up and stops dispensing cubes. When cubes are selected it wont allow the cubes to drop. It just drops small chunks, you can hear it grinding away. The crushed side works fine. We remove and empty the bin and allow the mechanism to dry out. After reinstalling the mechanism it frosts up within a couple of days. This just started about 4-5 months ago.There are no other frosting in the freezer. Ive read many other ice maker complaints with Samsung.

I bought Samsung refrigerator 30.39 cu ft. 4 Doors. I have to call service twice to fix the ice maker in less than a year. It broke in less than six months after I bought it and they came to replace a new ice maker. Five months later it broke again and I have to pay for the part and service because they only guarantee for 90 days. I definitely would not recommend Samsung refrigerator to anyone.

We bought the better microwave but as far as operation it is more difficult to use setting time and temperature and turning on are not like the usual microwaves. Sometimes when you punch the buttons they do not respond and you have to go thru the whole process again and hope it functions. Would not recommend.

The knobs on the slide in electric range with the knobs on the front turn too easily. At least twice we have had dishes explode due to the knobs turning from just leaning against them. My 2 year old can easily turn the knobs on and off. Numerous times I have come into the kitchen to see one of the burners red from accidentally being turned on. The most recent dish explosion was today. I had set a bowl of squash on top of the over and about 10 minutes later I could smell something burning, I came out and the cooktop was set too high (I must have leaned up against it at some point), I immediately shut it off and the dish exploded, there was glass all over me, the counter, floor, I stepped on a piece that was in back of me and cut my foot. I was also holding my toddler at the time and I’m thankful none of the glass got in her eyes. There were shards of glass all over the place, we have a dog and two small children. This is very unsafe and Samsung really needs to address the unsafe design of these knobs. You barely have to push on them to turn them, this is a huge safety concern, especially as a fire hazard.

The Samsung refrigerator is not cooling. The warranty was up on April 1, 2012. The icemaker went out first a couple years ago. Now, the fridge part stopped cooling and then it’s the freezer. I had an appliance man out and he said he hates Samsung, for they are the lowest next to the LQs. He checked out the parts and thought it was a sensor and then found out it was the motherboard. He didnt have a motherboard, so we decided to check around for another refrigerator. Meanwhile, he suggested we turn it off and let it defrost. He suggested using a leaf blower to help it defrost all the way. Also, he said it may kick off and run fine from now on, but who knows?

I have purchased two Samsung over the range microwaves over the last 5 years and each of them just stop running. What is wrong with your products? Clearly there seems to be a issue when you cannot build a product that will not last.

Love my Samsung microwave, great auto defrost, which I pretty much use daily as I freeze my food products. The snack setting for nachos is perfect, melts the cheese from top to bottom evenly. I have the above the stove model # ME18H704SFS/AC. It settings for reheat dinner, frozen food, etc. All is great, I love my microwave, if I ever move I will definitely buy this model.

Bought the Samsung Waterwall Dishwasher in Black Stainless Steel in July. It was not delivered on time, Lowes claimed that Samsung sends it when they feel like it and doesnt adhere to the deadlines they themselves create. My refrigerator wasnt delivered until late August! We had our first dishwasher leak in August, had to replace the kitchen floor! The dishwasher has had many problems with cleaning, Ive been told its due to the distance between the washer and sink. So I basically use it as a sanitizer. Started leaking again, called Samsung, they sent the information to a contractor in town. Contractor ordered parts, 7-10 business days to get the part!!! Are you kidding me??? An emergency plumber could come take care of this today!!!Ive been on the phone with them for hours today, there is nothing they can do to speed up this process. The best they can do is turn my water off so it doesnt ruin my floor again! Thats wonderful with a house full of people and Thanksgiving at my house. I bought brand new so I didnt have to deal with this. I guess Samsung just doesnt mean quality anymore.

We purchased a Samsung fridge model number RF217ACRS on September 19th 2010 from Sears outlet in Connecticut. We have three very small children: a 4-year old, 14-month old and a 2-month old. This past weekend my daughter was getting ice out of the freezer. My 14-month old son walked over to the side. She shut the freezer and my son let out this blood curdling scream. My husband scooped him up and there was blood everywhere. We realized something serious had happened. His finger tip had been cut off. We had to get his finger tip out of the side rail and rush him to the E.R. where he was then transported to the childrens hospital to reattach his finger tip. Unfortunately, his little finger was so small that they could not attach it. It was cut off clean at the joint above his knuckle. His little hand is maimed. It will never look normal. It was incredibly traumatizing for my husband and I. In a million years, we would never think a freezer drawer would pose as a danger in amputating a finger. This is beyond a faulty product. This is encompassing design flaw as well.

Purchased all new kitchen appliances with the microwave being one of the Samsung products. The original one we ordered they had to swap out with another unit due to they could not sell the original anymore. We were having multiple error codes, and they sent a service Contractor out under a warranty call, and they assumed it was the motherboard, which they replaced. Well that didnt work, in fact it was worse. Called for them to come out and repair it under the warranty. Seeing the 1st time did not work, so they sent out a service Contractor who replaced the door. In fact it was even worse with the microwave shutting down when cooking and still having error codes. Called Samsung backed and had to argue with them to send someone out to fix the microwave due to it was still not repaired from original warranty so called repair. They agreed after talking to a supervisor and they sent a service Contractor out, where he looked on a website and it showed an issue with the fan. They replaced the fan, but a week later the unit was still having the same problems with the same error codes and an additional new error code. Called Samsung again and they were going to do an accommodation, which in essence is an exchange. I had to send copies of the purchases that Lowes sent me, and waited for answers as usual, so I called back and said that because it was out of warranty they werent going to do an accommodation. Because they didnt fix the microwave from the initial warranty repair, and the delay game, and do not stand behind the product, I am stuck with a defective unit. I would stay away from Samsung kitchen appliances, and glad we didnt purchase all of our appliances with Samsung.

LEMON ALERT!!! This has been the worst experience I have ever had with customer service. I bought this monster 1 1/2 years ago. I just placed my 4th call for repair! Each time the unit has stopped cooling AND freezing and I have lost all the contents, not to mention having to wait a week for the repairman with no refrigerator. I am so frustrated! This time they tell me IF the repairman deems it unfixable they will take it back. Home Depot has been little help as well because I didnt buy the extended warranty. (although the first 3 incidents happened within the first year!!!) I WOULD NEVER BUY ANOTHER SAMSUNG APPLIANCE. I have been a loyal HOME DEPOT customer as well. Thinking a becoming a Lowes girl!!!

Samsung - StormWash™ 24 Top Control Built-In Dishwasher - Stainless steel. Bought from Best Buy 3 weeks ago. Showed an LC fault (which means water leak but there was no leak), quit working, had to unplug because of horrible noise. So far the local licensed service has replaced the motor and pump. Same LC after one load of dishes. Service came and replaced two circuit boards. Made it through 2 loads of dishes and LC. I called the service again to see if the entire unit could be replaced, no, they have to come and try again.

Besides the problem we are having with Samsung refrigerator, customer service department is a nightmare, in 10 days they called me to send same document that I already sent. Every time I called, I was given different information. I really dont know which one is true now.

Refrigerator works fine. Water filter cartridge needs to be changed every 6 months. Thats okay too. But SAMSUNG refuses to provide information on what to do to recycle the used filter cartridge. I dont want to reuse it; I just dont want to add more plastic to landfills. Some other refrigerator manufacturers tell you how to empty used cartridges and recycle the plastic. SAMSUNG wont. I tried online search: no usable results. I tried online chat: they connected me to a Printer Expert for crying out loud! I called: they told me the cartridge cannot be recycled and they cannot reveal what plastic it is made of. If you care about the environment, do not buy SAMSUNG until they change this policy.

We purchased the Samsung Fridge model # RF28HMEDBSR/AA less than six months ago. We’ve had this fridge previously at our last home and I was skeptical to buy again because the fridge started having rust spots on the freezer door (true stainless steel shouldn’t rust). So the company falsely advertised their fridge to be true stainless, which as a consumer, once a business makes false claims, you’d typically not want to purchase the item again. However, my husband really wanted this fridge so I gave in. Fast forward to roughly six months after we got the new fridge, the door with the water/ice dispenser was left open, not fully but cracked like it wasn’t completely closed while we were at work. Complete accident but when I got home that night, the ice door flap on the fridge door was continuously opening and closing and the front display was almost completely dim. Following what you would think is right, I contacted their technical support department and got in queue for a callback (est wait was 1hr 15 min). Received call back and by this time, my husband was home and able to go through all the troubleshooting ideas the tech threw at him. Still not fixed, so they put in a request to have a tech from Dish Home Services come to fix it. This was on a Monday, the tech couldn’t get out here until Friday. So we’ve had a half working fridge, only to be told on Friday that the Samsung tech ordered the wrong part and they’d have to put in a new order and send someone out again. I was annoyed at this point as it was a holiday weekend, and was being told it’d be over a week before they’d be able to come back out. (Uh no.) Anyone whos had issues with a new fridge knows that you can’t just sit around and wait. Your food doesn’t stay cold and using coolers only does so much. I’d been in touch with a supervisor at Samsung (Antony ID **), who told me they wouldn’t replace my fridge because they had to exhaust all options to fix it (meaning we’d have to keep taking time off work to be home for these techs, even though they say they don’t expect you too, when you have a broken fridge, you have to too). Dish Home Services don’t apparently do late afternoon/early evening calls and were not seeming to think working us in was essential. My husband had been working with a Katie at Dish who said she’d call him back that same Friday they were out to confirm our appointment. She never did and we had to call back on Monday to figure out what was going on. I kept getting the response that “were waiting on the part”, but in this day and age of tracking numbers, expedited shipping, etc. they could have known when they would have the part and confirm a date to come back. I finally got a supervisor with Dish (she said her name was Demetrius) and she said she could see the tech would have the part by tomorrow (Tuesday), and she’d email the local dispatcher to get us on the books. When I asked for the local phone number to call them myself, she said she couldn’t give it out. So long story short, if you don’t want a headache of dealing with a crap customer service department, or the possibility of a brand new appliance breaking, I’d stay clear of this company because they clearly don’t care to stand behind their products but hide behind poor policies and use horrible contract service companies to repair their own products. Save yourself the headache and buy another brand.

Smart auto and Heavy code on DW80F600UTS. I purchased this dishwasher in late 2013 because it was on sale. It was a year later when the Smart Auto and Heavy lights started blinking. I didnt purchase the extended warranty which was a mistake. The dishwasher became something for looks for awhile until I had time to fix it. Once I started fixing it recently, I found many posts on all the possible fixes. I replaced the case break and it still does not work. I see others say to replace the ECS and main boards. I must have pulled out the dishwasher a half a dozen times already trying to fix it. What a waste of time and money. Never buy a Samsung. I think I will also trade my Galaxy S5 for an iPhone just out of principle.

Honestly, I can only echo every complaint that has been voiced by other owners of Samsung French Door refrigerator. 6 years old!!! Loud noise, cracked plastic shelving and bins, ice building up under back panel, etc. After weighing out the cost of another repair call, we have decided to buy another refrigerator today. We have defrosted it for 36 hours. It was fine for 2 days. All of the appliances in my home are Samsung. OMG the nightmare will continue. DO NOT BUY A SAMSUNG REFRIGERATOR. THERE IS A DESIGN FLAW THAT THE COMPANY REFUSES TO ADDRESS. If my 6 year old model and your new refrigerator are experiencing the same problems, the company is at fault. Where is a class action lawsuit? Im in.

We bought the top of the line dishwasher. We got it on sale for $900 and we installed it later as we were renovating our kitchen. We purchased the machine and installed it a few months later. And after a while we kept getting an error message, 1E. We researched and it was indicated to recycle the power as we did. And it would be good for a few months, and it would start again. This went on for a while, now warranty is over and we called and they wanted to send a repair man, which I refused. Why should we pay for a call when it is obvious this machine has an issue. We have found several complaints from consumers. Model is DW 80F800UWS/AC SN 00FG9M900619F. Do not buy this machine. It is a piece of crap. Not worth $1.00.

I purchased a Samsung refrigerator in 2010. I incorrectly thought this would mean quality. We plunked down $3K. Now that it does not work, No repair person will touch it because they cannot obtain replacement parts. You can only use their service center. The original Samsung service center that was recommended is now scheduling appointments for more than a month out. When I complained, they told me they would send me an email to get in touch with a different service center. The young lady that answered was trying her best, but without support from higher ups or Samsung what good is it? This service center has only has one technician Really??? I dont have a refrigerator, dont know if they can fix it or if the parts will be on the service person’s truck, or backordered, or... Still waiting... SAMSUNG WANTS TO SELL BUT DOESNT CARE ABOUT YOU AFTER THEY SELL, then they hold you captive with only their service center and availability of parts.

I purchased my Samsung refrigerator in 2015. Within that first year I had Samsung repairs visit four times due to ice maker problems. They never fixed the problem. Thank goodness I purchased the extended warranty from Lowes. I had a warranty repair person visit over the same ice maker issues seven times. Each time I had to take four hours off of work to be home for the repair. The icemaker has been replaced along with several other components at least three times. Each time it breaks within weeks and still does not work. Not only does it not produce ice properly, it also leaks water down the front of my stainless steel and now I have permanent stains in my stainless steel refrigerator. Not Appealing! Purchasing this refrigerator has created significant financial loss for me and my family. Not only do I have an ugly refrigerator with water stains down the front of it, I cannot get ice from it, and I have lost several hours equating to several hundred dollars of loss work having to be home each time a repair person needed access to fix it. Purchasing a Samsung refrigerator has been the worst experience and the worst purchasing decision I have ever made.

My Samsung range is perfect. Easy to use & clean. If Samsung made vehicles we would probably have one of those too. I like that it has a convection for baking & roasting. I like the self cleaning oven. The only thing I would change is the oven light shutting off every time I open it to check on whats cooking. I could look through the door, but not only am I old, Im old fashioned and prefer opening the door to see if whats cooking is done. Plus sometimes a toothpick, or knife test must be done to check to see if the food is done.

Purchased a Samsung dishwasher unit from Home Depot in December 2016. Model#; DW08K5050US. After 4 month of usage the dishwasher catch fire on May 3rd., while in operation. Fire Department fire report conclusion results stated that the cause of fire was a mechanical failure of the unit. Has been very difficult to solve out the incident with Samsung Fire & Marine Management Corporation team and assigned adjuster. My property suffer heavy damage and the estimates exited the 20K mark. I will not suggest to any friend and family Samsung products especially the dishwashers.

We paid over 3,600.00 for this piece of junk! I feel so stupid believing that they would stand by their products. We remodeled kitchen with ALL SAMSUNG!! Big mistake! The ice maker broke after a couple months. Two service calls and new ice maker installed and now it’s broken again. Had to go purchase countertop ice maker and use countless plastic ice cube trays!! Not what you’d think you’d have to do with this high priced appliance. I worked for GE for years and I should have went with GE or Hotpoint. Never again will I bring another SAMSUNG tagged appliance in my home! I think they should be forced to make these appliances work!! I be darn if I’m going to pay out another cent on this junk. I’ve tried contacting the executives up there but I guess they’re too busy to care about their customers. How crappy can you be? I’m tired of using steam or hairdryer to thaw this humongous clump of ice! I would like for Samsung to replace all my appliances that are defective but that’ll never happen. I hope this company goes out of business so others won’t get scammed out of thousands.

In late 2011 we bought the SMH1816W microwave to match the fridge purchased on the basis of a top rating from a consumer magazine, and the matching stove, dishwasher, washer and dryer at the same time. Not only was the consumer magazine wrong about the fridge, the microwave, dishwasher and washer all have issues or needed repairs. So far (knock on wood) the dryer and range havent broken. The microwave had to be repaired twice for the same problem which ended up costing $50 more than the price we originally paid for it. The fridge was replaced three times before Samsung finally admitted a manufacturing issue that caused the water line to the icemaker to freeze. A new freezer door was eventually installed with the corrected water line.The dishwasher drain pump failed after two years, and the washer is rusting at the bleach dispenser and detergent/softener holder. Once again Samsung claimed no responsibility. We live in a low humidity area (desert) so its not possible that we caused the problem. Not only has it been costly for repairs, but we wasted close to a hundred hours dealing with Samsung. Their support is abysmal, they make it as difficult as possible to even communicate with them - then all you get are stock answers. Requests to escalate to Executive Customer Relations are ignored, or delayed to the point you can do without your broken appliance and end up paying yourself. Samsung is by far the worst company Ive dealt with in 50 years, and as far as major appliances they have the worst quality of any we have ever purchased.Updated 10/22/2016: Of course, now our washer is listed as one of the models that can blow up during the spin cycle, response from Samsung - wash large loads on delicate only. We are taking bets on whether it falls apart from rusting or spinning first! Microwave - dead again - this time we are replacing it with another brand - Samsung quality is non-existent, support is useless. Bottom line, they have sacrificed quality and support for a quick profit, and will lose millions of customers because of this.

The fridge is unreliable. You could get sick using it. Can’t maintain temperature. Problem starts with ice maker and then completely malfunctions. Mine grew mold due to temperature issue. Company doesn’t stand behind product and outsources customer service to frustrate a customer so long they give up trying to get fixed or get back money. Awful product.

I will NEVER buy another Samsung product after the experiences I have had with this refrigerator model #RFG298HDBP. Water from the door dispenser would drip enough to fill up the reservoir and it had to be constantly maintained. While during the warranty period, the lower icemaker never worked properly or regularly. Samsung sent out a repairman who replaced the icemaker at no charge (under warranty). The replacement was of equal poor quality as it operated for a month or so before problems started. Water would overfill and spill into the ice bin... Finally, we decided to shut off the lower icemaker. The warranty had expired and I was not going to pay for a service call because I was beginning to see more problems on the horizon. The upper icemaker would produce ice at a much slower pace, but we survived. Then the water leaking into the meat/cheese drawer began. Puddles of clean water that you could splash in the drawer... I started keeping a hand towel at the back to absorb the water and every few days I would replace the water soaked towel with a dry one. Sometimes the wet towel is frozen stiff. Then, a layer of ice was developing under the meat drawer! Water was dripping under it and freezing up. If the layer built up enough over a weeks time, you would have difficulty sliding the drawer in and out and closing the drawer. As a new maintenance routine I take contents from the drawer, pull the drawer completely out of the refrigerator, scrape out the ice on the bottom of the refrigerator cabinet, then put the drawer back in. Can you believe this?Many of my fresh vegetables are freezing (ruining) in the refrigerated section... not in the drawers but sitting on the shelf. At least once a week I have to go through the de-icing routine, maybe more often depending on the ice build up. As of yesterday, the door dispenser of ice and water has stopped operating. Nothing comes out of the dispenser. Zero.Like everyone else on ConsumerAffairs, I called Samsung who referred me to their service center. I do not care to put anymore money into this lousy lemon. I would feel so guilty to sell this second hand to anyone else! But I dont want it anymore! I have never, never, never had such a terrible appliance. When we spent several thousand dollars to buy this Samsung refrigerator, I had waited a long time to buy something that would last a while and be maintenance free. This has been anything but what I had hoped for. Wheres some help from our government to act upon the company that is stealing from consumers???

The motherboard caught on fire. I was cooking something in the oven and had just checked my food and raised up to see the back of the stove on fire. Samsung will not fix the stove. I would not recommend anyone buying a Samsung range. They are dangerous.

We received delivery of our gas range on August 20, 2015, over a week ago. I have only cooked on it three times. Each time I was unable to clean the stainless steel front and stove top. Also, the knobs are very loose and just a small pressure can activate the gas, which I find unacceptable, especially around children. I wish to return this gas range and replace it with another which is not dangerous.

13 months ago, we bought a 4-set of Samsung appliances. Now 1 month after warranty, the dishwasher (DW80F600UTS) stopped to drain. Reading all the negative consumer internet-inputs about the product reliability and Samsungs customer-unfriendliness, Im pretty sure not getting any support from Samsung and probably have to replace the dishwasher, but for sure not buy another Samsung!! Our next appliances will be American brands, again!

I have purchase three Samsung appliance less than four years ago from Brault and Martineau in Gatineau Quebec, the stove (Model FE-R400SWS) was recently service because I have notice that the top of the door was rusting and had yellow burn marks. The hinges and door seal were replace under warranty job was done by Cosmo-Tech. The extended service contract was purchase from Brault and Martineau under Comerco Service Inc. in Laval Quebec. Comerco refused to replace the damage door because it was cosmetic and not covered under warranty. Brault and Martineau refuses to help because it is a warranty matter. I have contacted Samsung technical service department and they also refuse to take responsibility for the damage door. A new door part number DG94-00223E would cost $350.50. Unfortunately these are the facts and I will let you make your own decision. Thank for your time.

I spent over $3000. For a Samsung refrigerator which has an ice maker that constantly freezes up. I purchased a service agreement with Best Buy who in turn sends out a Sears service technician. This is an ongoing problem with Samsung refrigerator ice makers and they have no clue as to why this is happening. My ice maker still doesn’t work and the service department claims that the part is back ordered. Do yourself a big favor and do not buy a Samsung refrigerator. I am a licensed refrigeration engineer with the City of New York and I have never dealt with a major corporation that doesn’t care about customer care. By the way the refrigerator is only one year old.

I bought Samsung model RF30HBEDBSR 2 years ago. The French door, fridge on top, and freezer double drawer on the bottom with a bonus drawer between that can vary the temp/use. On the one yr anniversary the ice maker made mushy, crushed-only ice. Samsung customer service sent me the door part free and scheduled a repair guy of their choosing. NOOO. Over twice the going rate. I hired someone else. Six months later the ice maker itself (cleverly placed IN THE REFRIGERATOR) froze over. I defrosted it with my blow dryer occasionally for the next 6 months. I tried to hire someone to evaluate/fix it and was told by the first 6 that they either dont fix Samsung fridges or never the ice maker. Huh? Finally someone let me in on a poorly kept secret (except by Samsung who believe they walk on water), their ice makers are overly complicated pieces of junk, frequently unfixable. We replaced the entire ice maker body (part ordered through Sears) and after spending almost 2 hours melting enough ice to be able to remove the original part, put the new one in in 15 minutes. I was told that this is almost always a failure in the computer chip in this part, resulting in water continuing to flow after the tray is full... Ice build-up-hell. Cost me $154 plus the part Id bought and weeks of 7/11 ice. Supposedly these fail between 2 months and 2 years. And all the replacement parts are just the same as the original! Rinse, repeat. OMG! I spent $1,500 at Best Buy plus over $400 in the 1st 2 years already. I have never had to have any prior fridge need repair in 30 years! I replaced them every 10 or so years for newer better models. Until now... I will never ever buy a product from Samsung as long as I live. I even hated the one phone of theirs. I didnt mention the HOURS I spent trying to deal with customer service.

Just bought this microwave and first time using it, noticed a burning smell but I thought was just because it was new. Second time I used it, microwave went on fire. Fire stopped when we turned off the microwave. We then called Samsung who wanted pictures so we turned microwave back on with nothing in it. Again went on fire and we took pictures of the flames and the burn hole, that looks exactly like the pictures others have posted. Been in contact with Samsung for days who are still reviewing the case and whether it will be approved to send out a service guy to repair my burnt up microwave. Im lucky my daughter wasnt near the microwave or we werent defrosting something and left.Samsung takes zero responsibility even though I could have had a house burn down or the fact we just spent nearly 10,000 on all Samsung appliances. This microwave needs to be recalled!! If you google it, so many have caught on fire, yet Samsung does nothing to warn the consumer or even try to fix the situation. Disgusted by Samsung.

Purchased a Samsung French door black stainless steel refrigerator on Sunday (8/5/2018). From the moment we plugged it in the display flashes an PC ER code. After some searching online found a fix for it that didn’t fix it (shocker) so Monday morning called Samsung to schedule a service, because I really wasn’t trying to load it back and return to store although in hindsight should’ve done that, tech arrived Tuesday and did the same thing I had already done to try and resolve the problem which I explained to the customer service representatives I spoke with when making the service appointment. One would think since the refrigerator model and serial number plus the problem was told to the representatives the tech they send out would come prepared with what would be needed to fix it... sadly not the case. So 2 days after purchase and a service visit I’m stuck waiting an additional 2-3 for the part that should (but not completely sure) fix the issue. I’ll be calling customer service to cancel everything and just load the piece of junk back up and return it and spend a little more for a more reliable brand. I will definitely not be purchasing any other Samsung home appliances. If you like the hassle of purchasing something and not having it work properly by all means spend the money on Samsung appliances and enjoy the stress and hassle of having to go through a service call on a new product.

I recently bought this 25 ft3 side-by-side refrigerator for $1350 including tax and delivery. One of the baskets in fridge side was bend and it did not fit on the rails. Samsung sent me replacement and now everything looks and works fine. It is big, good designed refrigerator with a lot of space. I like it very much, but I do not know how long it will last.

We bought a bottom-freezer fridge in June. It worked fine at first (although we were on vacation for 3 weeks in July and August). In August, water appeared on our floor, and was traced to a slow drip from the water dispenser. Samsung sent the problem to a local service shop, who told us to run 2-3 gallons through the dispenser to purge air from the lines. This had been done by installer; we did it and the drip persisted. The tech came to our house and reduced the water pressure. Drip persisted. NOW Samsung tells us that future service calls are our responsibility, for a new unit still on warranty!!

We purchase the Samsung stainless steel side by side with freezer on bottom. Looks great but the ice maker doesnt work. Called serviceman, came out and replaced the ice maker, worked for a few day then started freezing up, called serviceman again. They replaced the third ice maker. Work for a few days and it started freezing up. Now it is out of warranty. Will cost a lot of money, the ice maker has been trouble since almost the beginning, I cleaned out the frozen ice out and now the ice is very wet, it drips water out of the ice maker out of the door and on the floor till it completely freezes up. We had to go out and purchase an portable ice maker so we can have ice.

We purchased a Samsung Refrigerator (model #: RF266AERS) with French doors and Twin Cooling system three years ago. It has been serviced countless times due to ice building up in Twin Cooling system. The fan gets louder and louder and eventually the refrigerator stops working and has to be defrosted for 24 hours. We have lost time, money, and a great deal of food. We have been told it is a flaw in the design and there is no way to fix it. We will never, ever purchase another Samsung.

I had the fridge for 2 years and 2 months. The top section does not work. The product has been in for repairs twice and is still not fixed. I have paid a lot of money for this product. Can you please advise as to what to do?

I called Samsung 2 times to complain about the drawers on our fridge. When you put anything in them they come off runners and fall through to drawer below. They said a service person could come out but if they were not defective we would be charged for visit. I know there is a defect even though nothing is broken on inside but I am not going to be charged by someone who says its not broken. They were no help. All the lady did was apologize 20 times and said nothing else could be done.

I am a 73 yo Veteran and have had a dishwasher all my life. This Samsung dishwasher (Model #AA3JAG9MC&05835Y) is the worst I have ever owned starting with the dumb design of the dish racks that make your glasses fall over and dished roll when the rack is pulled out or pushed in. The worst problem is that it does not clean the dishes, I have been embarrassed several times when guests poured a drink and then dumped it when they saw the glass was not clean. I wash the dishes before putting them in the dishwasher and still have to put a lot back in the dishwasher when they come out dirty. Ran the dishwasher twice yesterday and the dishes and glasses still come out dirty. Samsung wants me to spend my money to have their reps come out to fix the problem. Not going to happen, will throw out the Samsung and buy another brand that does what it is supposed to do.Also having problems with my Samsung Grand Prime cell phone. Friends are cursing me for not answering my phone only to find out that the ringer has changed from sound to vibrate or do not disturb WITHOUT my knowledge. Samsung can correct by a simple LOCK function on settings but after numerous calls and requests Samsung did nothing to correct the problem. Solution to my problems: TRASH MY SAMSUNG PRODUCTS AND GET ANOTHER BRAND THAT WORKS.

We bought a Samsung over the range microwave and paid nearly $500 for it. It worked well for a couple of years and then all of the sudden started turning on by itself. Not just the light or the turntable, but it was actually heating as well! Thankfully we were home when it started happening so we were able to prevent what Im sure would have been a major fire. Checked Samsung support site and apparently this is a known and rather common problem with their microwaves, with the only apparent fix being unplug the unit immediately and pay for someone (from your own pocket) to come and fix it. Unfortunately companies as large as Samsung have no interest in dealing with issues like this until someone dies, so recommend NOT buying a Samsung microwave unless you have fire insurance and are hardly ever home.

My Samsung refrigerator is 3 years and 2 months old exactly. It stopped making ice this week. I went online and followed directions on how to hit the reset button. Nothing happened so I called Samsung Support. They asked me to hit the reset button again. Nothing happened, so they opened a ticket and told me I would have to pay $80 to have a tech diagnose the problem. There was no further attempt at phone troubleshooting. The tech showed up and asked me to power cycle the unit by turning off the breaker and turning it back on. The ice machine immediately dumped ice. If the FIRST PERSON I talked to did their job and SUGGESTED I POWER CYCLE the unit, I WOULDN’T BE OUT $80!!! I am infuriated.